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HP DesignJet T770 T1200 Service Manual

Contents

1. ccccccccccsseeeccceecseeeeeeceesseeeeecessseeeeecesseaaaeeeees 357 Roll Support Sensor Upper Left T1200 only sss sesssnnssssinsssssrinesssrnesssrersssrrrssrrirssrrrresrrrrrssen 358 Roll Support Upper Left acta nensaantavcrsacinnveroancsnecesoscaanea neataeseancnosuseaacentwhbansncecreasdeeenecaaniesanieueace 359 Roll Support Upper RIG ssirassresissorerarcnrena enii ar e eana TEE E EEEE aR 361 Cara NO a EE E E E 363 SEEE SIMON aa E E E E E E E E AE S A aaeact 367 e E e EN OE I NE E E A E A A 371 e EAEE A AAE AE A PETE A EE AE E A A 373 SOOM ISTE AOI EN EEE dene neserene sence cine decisions eta E AT N E 374 siorwhedl AS Somy gee ene en Ae E er eer ene 375 Starwheel Lifter Left cccccccccececceececcecceccececceceeceecuecuccececceceeceeceecesceseeceeceeceecaecneeecetsensatens 377 Starwheel Litter Right sccredassasatursene Sesauesateeacspacciassante tseos ose eprsnencseuaisans sesesteatcascssbasnenctontssosaaies 379 SIGS Molor ccssseiracsacg send Era rE bacemcapnecdinetacenadeecntntteana idan E A E NE 382 KONO ODIE er E E ee E A E ee 384 Wall SDa T a a E E E E E EE EE E AE A E E ae ere 391 WI W e E E AE E EA EEA TAEAE ong REEE E A 394 Wihdow OSINOM EMS OF serere meneen np itrenn enira EE E Er NEEE EE EEEE I O EREE EEA EERE EEE 398 7 Preventive Maintenance i sisssiasnscducavaneavdnacesnecesseiensensascassanesssnnsstnacseeedcaseasaneunecainuecneescasaes 400 Preventive Maintenance sccvcs onaseacceinniaseswcadncacasiensianns
2. 7 Detach both cable branches from their holders 8 Remove the tape from the cable branch TRaia 200 Chapter 6 Removal and Installation ENWW 9 Remove the RFID tag support ge 5 Oo 5 5 F E7 T a ENWW Cable Harness 201 12 Keep the cable ties and screws to for reuse after replacing the cable gt a 3 OO g lt O Q Oo 2 56 202 Chapter 6 Removal and Installation ENWW 15 Pull both upper cable branches under the left arc ge 5 Oo St F E7 T a 17 Unplug the connector all ENWW Cable Harness 203 18 Unplug the Media Sensor cable a 3 O O g lt O Q o 2 56 19 Unplug two connectors 20 Pull the cables under the right arc 204 Chapter 6 Removal and Installation ENWW 21 Back on the lett side detach the FP harness cable to leave space to detach the lower cable branch ge 5 Oo m g 3 E E7 o a ENWW Cable Harness 205 24 Pull the lower cable branch back under the right arc gt a 3 60 g lt O Q Oo 2 56 T1200 Cables Kit CH538 67006 contents Packaging e 9211 8017 BOX CORR SLC e 9222 3192 SLV STAT DISS POLYETH ANTSTK e 7769 00200 SVC B BOX LABEL Cables e CH538 50001 TT Mechatronic Data Harness e CH538 50002 TT Mechatronic Power Harness e CH538 50003 TT Engine Harness e CH538 50012 TT Front Panel Cable e CH538 60049 TT Top Rewinder Encoder Cable e
3. E 6 y ENWW Carriage Cover and Carriage Latch 221 12 Remove the cover on each side of the Carriage PCA using a screwdriver to unclip it a3 O O g lt O Q O 2 Q 222 Chapter 6 Removal and Installation ENWW 15 Carefully lift the Carriage Cover in the vertical position to remove it from the Carriage Assembly ge 5 Oo 5 5 os 0 gq oe When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 ENWW Carriage Cover and Carriage Latch 223 Carriage Rail Oiler Removal 1 Switch off the printer and remove the power cable 2 Remove the Cover Right on page 241 3 Remove the T 20 Carriage Rail Oiler attachment screw a 3 O O lt O Q o 2 56 4 Remove the Carriage Rail Oiler trom the printer 224 Chapter 6 Removal and Installation ENWW EY NOTE When you reinstall the Carriage Rail Oiler use the Oil and Oil Dispenser from the Lubrication Kit to add 2 or 3 drops of oil to the foam of the Carriage Rail Oiler and in the small depression of the Carriage Rear Bushing ge 5 Oo m Sct F u g oe ENWW Carriage Rail Oiler 225 Carriage PCA Removal 1 Switch off the printer and remove the power cable a 3 6 0 E O Q O 2 Qa 2 Remove the
4. a 3 OO g lt O Q O 2 gt Q Position the Media Advance Drive Adjustment Tool on the end Media Advance Roller shaft push it firmly onto the shaft and maintain a constant pressure to ensure it is flush to the Media Advance Drive 306 Chapter 6 Removal and Installation ENWW 6 While maintaining pressure on the Media Advance Drive Adjustment Tool fully tighten the three T 15 attachment screws in the order shown ge 5 Oo 55 os u gq oe 7 While maintaining pressure on the Media Advance Drive Adjustment Tool fully tighten the encoder sensor adjustment screw 8 Remove the Media Advance Drive Adjustment Tool Encoder disk assembly 1 Remove the paper that protects the glue of a new encoder ENWW Media Advance Drive 307 2 Pre assemble the encoder on the roller without using pressure a 3 60 g lt O Q O 2 Q Press the encoder using the Media Advance Drive Adjustment Tool reversed so that it sticks to the roller E amp Y NOTE When you finish installing or replacing these components you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 308 Chapter 6 Removal and Installation ENWW Media Lever Removal 1 Switch off the printer and remove the power cable ee a G m V 2 Remove the Panel Left on page 318
5. Diagnostic Print Set Date and Time Enable Disable Firewall k Fnahlerhicahle Sleen Mode x 2 Select Reset Maintenance Kit usage to reset the Life Counter for all parts included in a Preventative Maintenance Kit PMK Reset life counters Hl Reset Maintenance Kit usage Hl Reset usage counters You can choose from the following Preventive Maintenance Kits e Preventive Maintenance Kit 1 PMK1 See Preventive Maintenance Kit 1 for 44 in models CH538 67024 on page 406 e Preventive Maintenance Kit 2 PMK2 See Preventive Maintenance Kit 2 CH538 6 7040 on page 407 E NOTE For more information about the counters that are reset See Preventive Maintenance on page 400 It is also advisable to check the status of the Life Counters related to the other Preventive Maintenance Kits to avoid multiple trips to the customer 3 Select Reset usage counters to reset the Life Counter of a single part Reset life counters Hl Reset Maintenance Kit usage Reset usage counters e Tubes and Trailing Cable e Scan Axis Belt e Scan Axis Motor e Left Spittoon e Right Spittoon e Full Bleed Foams e Carriage e Service Station 134 Chapter 4 Service Menu ENWW If you replace a part you should reset the Life Counters as follows Replaced part Reset Life Counters Scan axis motor SV Scan Axis Motor Belt assembly SV Scan Axis Belt Carriage assembly SV Carriage Ink supply tubes SV with trailing
6. O Q o Qa Removal 1 Switch off the printer and remove the power cable Remove the Cover Left on page 236 Remove the Cover Right on page 241 Remove the Front Panel on page 270 Remove the Cover Top on page 244 Loosen the T 10 uncapping screw enough that you can move the Carriage Assembly manually 7 Unscrew the small cover of the Carriage PCA 384 Chapter 6 Removal and Installation ENWW 8 Remove the small cover of the Carriage PCA ge 5 Oo m g2 F E7 T a ENWW Trailing Cable 385 11 Straighten the ribbon cable of the Trailing Cables and remove the mylar a 3 O O g lt O Q O 2 Q 386 Chapter 6 Removal and Installation ENWW 14 Disconnect the ribbon cable of the Trailing Cables from the Electronics Module ge 5 Oo m g2 30 u v a ENWW Trailing Cable 387 17 Unclip and remove the four cable clamps from the Trailing Cables a 3 O O E O Q o 2 55 388 Chapter 6 Removal and Installation ENWW 20 Continue to unroute and unclip the trailing cable E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 Installation 1 Route the Trailing Cable as in the disassembly instructions taking care not to damage the
7. Oo o o gt O z D 3 Remove one T 10 screw that secures the Starwheel Assembly to the printer 4 Remove another T 10 screw that secures the Starwheel Assembly to the printer ENWW Starwheel Assembly 375 5 Carefully lift the Starwheel Assembly out of the printer a 3 60 g lt O Q O 2 Q E amp Y NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 376 Chapter 6 Removal and Installation ENWW Starwheel Lifter Left 55 Removal 5 E 1 Switch off the printer and remove the power cable F 2 Remove the Cover Front on page 235 3 Remove the Cover Left on page 236 4 Remove the Electronics Module Main PCA and PSU on page 256 5 Remove the Spittoon Left on page 374 6 Remove the Starwheel Assembly on page 375 7 Remove two T 8 screws that secure the Left Starwheel Lifter to the printer 8 Rotate the Left Starwheel Lifter sufficiently to disengage the right attachment lug ENWW Starwheel Lifter Left 377 9 Tilt the Lett Starwheel Lifter sufficiently to disengage the left attachment lug a 3 60 g lt O Q O 2 Q 10 Remove the Left Starwheel Lifter from the printer Do not remove the spring from the Left Starwheel Lifter because it is difficu
8. E NOTE Do not move the Carriage Assembly away from the Service Station ENWW Preventive Maintenance 403 5 Close the printer window 6 On the front panel select the Ink icon and then select Replace Printheads The Carriage Assembly moves to the left and stops in the correct position to remove the printheads DAIUIADIg 2 M A M gt View ink levels P Replace ink cartridges Replace printheads Ink cartridge information Printhead information 7 Turn off the printer by using the power switch on the back of the printer 8 Open the printer window and move the Carriage Assembly further to the left allowing you to access the Service Station 404 Chapter 7 Preventive Maintenance ENWW 9 Clean the part of the encoder strip inside the Service Station by repeating steps 2 to 6 10 Close the printer window 11 Turn the printer back on ny bes sc 5 Oo gt a as Carriage Assembly Lubrication To ensure correct operation of the printer you must lubricate the Carriage Assembly whenever any of the following are encountered if e The Front Panel displays Maintenance 1 required e There is excessive noise when moving the Carriage Assembly e A shut down of the carriage PWM error message appears e There are IQ vertical banding problems You should also lubricate the Carriage Assembly whenever you change any of the following service parts e
9. Q J Q Q Q 3 WV 170 Chapter 5 Parts and Diagrams ENWW raper ta Path Assemblies Front HP Part HP Part Number Part Description Part Description Printer Printer Model Gross reference Q6687 60060 Starwheel Assembly 4 44 in models a Assembl on page 3 5 Q6683 60196 Starwheel Assembly All 24 in models Starwheel Assembly on page 375 2 Q6677 60018 Print Zone Overdrive All 44 in models Print Zone Overdrive on page 333 Q6675 60042 Print Zone Overdrive All 24 in models Print Zone Overdrive on page 333 05669 67054 67054 Starwheel Starwheel Support Assembly Starwheel Support Assembly Se 60182 Full Bleed Foam Kit uote Bleed Foam Full Bleed Foam on page 277 age 277 Right V z 5 2m D 2 m Ee c o VN ajam as 5 A ENWW Paper Path Assemblies Front 171 Paper Path Assemblies Rear Q6687 60085 Pinchwheel Assembly All Pinchwheel Assembly on page 325 Q6677 60019 Left Roll Guide All 44 in models Roll Guide Left on page 352 Spindle on page 373 Spindle on page 373 Right Roll Guide Roll Guide Right on page 353 Q6675 60093 3 inch Core Adaptors 2 Roll Guide Right on page 353 J Q N e a J 9 T g 3 N 172 Chapter 5 Parts and Diagrams ENWW Roll Supports CH538 67028 Upper Right Support All Roll Support Upper Right on page 361 CH538 67015 Upper Left Support T1200 44 in Roll Support Upper Left on page 359 2 2 CH539 67007 Upper Left Support with
10. 2 G m VN 1 At the front panel select the Ink menu and then Replace printheads The Carriage Assembly moves to the left and stops in the correct position to remove the printheads Ee 5 E gt O z D gt View ink Levels Replace ink cartridges gt Replace printheads Ink cartridge information Printhead information 2 Turn off the printer using the Power key on the front panel and then the power switch at the rear ENWW Cutter Assembly 247 4 Locate the cutter on the right beside the printhead carriage a 3 OO g lt O Q O 2 gt Qa 248 Chapter 6 Removal and Installation ENWW 7 Check that the lever on the side of the new cutter is horizontal as shown ge 5 Oo m g2 30 u v a 8 Introduce the new cutter into its correct position a r 9 ENWW Cutter Assembly 249 10 Close the window a 3 6 0 g lt O Q O 2 gt Qa 250 Chapter 6 Removal and Installation ENWW Drop Detector Removal 7 5 6 ENWW Switch off the printer and remove the power cable ge 5 Oo m g 3 E E7 o a Remove the Cover Right on page 241 Remove the Service Station on page 367 Unroute the Drop Detector ribbon cable from the Service Station cable clamps a gt wa te Remove the T 10 screw that secures the Drop Detector to the Service Station Litt the Drop Detector off th
11. 02 1 YZ Problem with the Carriage PCA Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the Trailing Cable is not damaged Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA 3 Replace the Carriage PCA See Carriage PCA on page 226 4 Replace the Trailing Cable and Carriage PCA Covers See Trailing Cable on page 384 5 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 03 YZ Problem with Power Supply Unit Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer Perform the Electronics Module Test Diagnostic to troubleshoot the problem further See Electronics Module Test on page 106 Replace the Power Supply Unit PSU See Electronics Module Main PCA and PSU on page 256 03 0 10 Battery of Real Time Clock ran down Replace the battery See Real time Clock Battery on page 339 06 YZ Failure reading writing NVM in Hard disk Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Replace the Hard Disk See Hard Disk Drive on page 278 11 YZ ENWW Problem Description Trailing Cable does not seem to be detected Corrective act
12. 3 Unclip the right side of the Right Ink Cartridge Door ENWW Ink Cartridge Door Right 281 4 Unclip the left side of the Right Ink Cartridge Door a 3 OO g lt O Q O 2 Q 5 Remove the Right Ink Cartridge Door 282 Chapter 6 Removal and Installation ENWW Ink Supply Station Left Removal 1 2 3 4 5 ENWW Switch off the printer and remove the power cable Remove the Cover Left on page 236 Remove two T 10 screws that secure the Lett Side Plate of the Left Ink Supply Station Ink Supply Station Left 283 Oo o o gt O z D ee a G m V 6 Remove the two Left Ink Supply Station bonding cables a 3 60 g lt O Q O 2 Q 7 P 8 Remove the T 20 screw that secures the Left Ink Supply Station to the printer 284 Chapter 6 Removal and Installation ENWW 9 Remove the two T 20 screws that secure the Left Ink Supply Station to the printer ge 5 Oo St F E7 T a 10 Disconnect the four connectors from the Left Ink Supply Station E NOTE Ifyou need to change the ISS Harness Cable make sure you keep the previously used plastic connector The new cable will arrive with a female end which you will replace with the existing male end ENWW Ink Supply Station Left 285 12 Carefully lift the Cartridge Tubes Connector out of the Left Ink Supply Station a 3 O O g l
13. 6 Press OK to exit ENWW Diagnostic Tests and Utilities 119 7 The Front Panel then displays the test results Check Ink Supplies Diagnostic result OK Press m to continue 8 Press OK to end the test and return to the Diagnostics menu Check Leakage If there is a failure at any point during the tests the Front Panel will display the relevant System Error Code To troubleshoot any displayed error codes see System Error Codes Full Descriptions on page 58 1 In the Diagnostics menu scroll to IDS and press OK Diagostics meru j ie b Paper Drive P El tronics Poole b Carilo Aston P Semors b fev incer T 2 Inthe IDS submenu scroll to Check Leakage and press OK to start the test 3 The Ink Delivery System test starts and the front panel prompts you to remove all the Ink Cartridges J Q Q 5 Q N A N D Check Leakage Please remove all cartridges Press m to continue 4 Remove all the Ink Cartridges and press OK to continue 5 The front panel prompts you to push down all the pistons Check Leakage Push all pistons down Press m to continue 6 Use your finger to push all of the pistons down and press OK to continue 120 Chapter 3 Diagnostics Menu ENWW 7 Ifthe Ink Supply Station is working properly the Front Panel prompts you to insert all the Ink Cartridges Check Leakage Please insert all cartridges Press w to continue 8 Install all the Ink C
14. Force Drop Detection 18 Chapter 1 Troubleshooting ENWW 3 Make sure the Media Lever is lowered and the ink system ready then press OK Force Drop Detection Please check that Ink system is ready Lever is lowered Press w to continue or amp to exit oo H 0 se lt W is 2 gt 0 Yen 4 The printer runs the drop detection Force Drop Detection Running drop detection process 5 Press OK to end the test and return to the menu Force Drop Detection Diagnostic result OK Press a to continue Troubleshooting print quality problems General advice 1 To achieve the best performance from the printer only genuine HP accessories and supplies should be used 2 Make sure that the paper type selected in the Front Panel is the same as the paper type loaded into the printer 3 Make sure to use the most appropriate print quality settings for your purposes A lower print quality is likely to be seen if the print quality slider has been moved to the Speed end of the scale or the custom quality level set to Fast 4 Check that the environmental conditions temperature humidity are within the temperature humidity range as specitied for the printer refer to the User s Guide for more information 5 Check that the ink cartridges and printheads have not exceeded their expiration dates Horizontal lines across the image banding When you look at the image you have printed there are h
15. To calibrate the Paper Advance from the user menu go to Main Menu Image Quality Maintenance Paper Advance Calibration Calibrate Paper Advance NOTE It is very important to check that the loaded paper is the same paper type as selected in the front panel You can check the paper type selected through the Front Panel Main Menu Paper menu View loaded paper The wrong type of paper selected will produce an offset error in the Paper Advance NOTE Some paper types are not suitable for Paper Advance Calibration Do not use colored papers or transparent materials such as translucent bond clear film matte film tracing paper or vellum Paper Advance calibration from the user menu will only calibrate the Paper Advance for the paper type loaded in the printer at that moment If Calibrate Paper Advance has mostly solved the problem try Adjust Paper Advance to fine tune the Paper Advance Main Menu Image Quality Maintenance Paper Advance Calibration Adjust Paper Advance Select the percentage of change from 100 to 100 To correct light banding decrease the percentage To correct dark banding increase the percentage The Paper Advance calibration from the service menu will calibrate the Paper Advance for all paper types This action is recommended when e The Paper Advance calibration from the user menu does not solve the problem e The Paper Advance problems affect all paper types The procedure for Paper Advance Calibration from the
16. r Q 4 Performing a service test on a failed assembly If possible always perform a Service Test on the component assembly that you are about to replace just to make sure that is the component assembly that has failed EY NOTE Ifthe test on that component assembly passes you should not replace it For information on the Service Tests and how to use them see Diagnostics Menu on page 94 Performing the necessary service calibrations Is the printer calibrated correctly after replacing a component For information on the Service Calibrations and how to use them see Service Menu on page 128 amp NOTE Remember that certain Calibrations are required even if an Assembly has been disassembled to gain access to another Assembly or Component Solving print quality problems Whenever a print quality problem appears it is advisable to print the Diagnostic Print to help diagnose the problem The Diagnostic Print will help you differentiate between possible printhead errors and other problems such as incorrect front panel selection driver or RIP configuration or mechanical problems The Front Panel is blank See What to do if the Front Panel is blank on page 55 The printer does not power on See What to do if the Front Panel is blank on page 55 The printer continuously rejects printheads 1 Clean the flex contacts on the Printhead and in the Carriage Assembly using the Carriage Interconnect Wiper and try again 2
17. 3 Unclip the spring from the attachment points on the Media Lever and Left Cover Oo o o gt O z D 4 Remove three T 15 screws that secure the Media Lever 5 ENWW Media Lever 309 6 Remove the Media Lever from the printer a 3 60 g lt O Q O 2 gt Q 310 Chapter 6 Removal and Installation ENWW Media Lever Position Sensor Removal oe eS ENWW Switch off the printer and remove the power cable Raise the Media Lever Remove the Cover Left on page 236 Disconnect the Media Lever Position Sensor Coa Media Lever Position Sensor 311 5 E gt z D 2 a G ma 4 6 Rotate the Media Lever Position Sensor vertically to disengage the attachment lug from the Scan Side Panel a 3 OO g lt O Q O 2 o Qa 7 Remove the Media Lever Position Sensor ra a if Fyre TEA eet Ta 4 ae SSP tere nh k b F E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 312 Chapter 6 Removal and Installation ENWW Media Output Assembly Removal 1 Switch off the printer and remove the power cable ge 5 Oo g2 30 u q faa 2 Remove the Cover Front on page 235 3 Remov
18. 344 Chapter 6 Removal and Installation ENWW 5 Fit the new bumpers into place ge 5 Oo m g2 F u q oe ENWW Roll Cover Bumpers Upper 345 Roll Cover Lower T1200 only Removal 1 Open the lower roll cover a 3 OO g lt O Q O 2 gt Qa 2 Remove the spindle 346 Chapter 6 Removal and Installation ENWW 4 Remove the screw connecting the roll cover to the printer on the right ge 5 Oo m g2 F u q oe 5 Detach the roll cover from the printer on the left hand side 6 Leave the roll cover hanging from the bi stable spring ENWW Roll Cover Lower T1200 only 347 7 Detach the roll cover from the printer on the righthand side a 3 OO g lt O Q O 2 Qa 8 Leave the roll cover hanging from the bi stable spring 9 Both ends of the roll cover are now connected to the printer only by the bi stable springs 348 Chapter 6 Removal and Installation ENWW 10 Hold the roll cover with one hand while unscrewing the bi stable spring from the printer ge 5 Oo m g2 F u q oe eo ENWW Roll Cover Lower T1200 only 349 Roll Cover Upper Removal 1 Open the Upper Roll Cover a 3 6 0 g lt O Q O 2 gt Qa 2 Remove the screw on the Roll Cover s left side that attaches to the Upper Left Roll Support 3 Remove the screw on the Roll Cover s right side that attache
19. Dieagostics menu Bs i a T b rajar Driv b Flectrmict Rosle b Corriaje Astamly _ P Sensors b vires ato a 2 The Front Panel shows the IDS submenu 105 b neck Ink Supolies b feck i Aye 3 In the IDS submenu scroll to Ink Delivery System and press OK to start the test 4 The Ink Delivery System test starts and the Front Panel prompts you to remove all the Ink Supplies Ink Delivery System Please remove all cartridges 5 O V U oo a 0 3 A Press m to continue 5 Remove all the Ink Cartridges 6 Press OK to continue 7 The Front Panel then prompts you push down Piston O Ink Delivery System Push and hold down piston Press m to continue 8 Press and hold down Piston O which is located at the furthest left Ink Cartridge position 9 Press OK ENWW Diagnostic Tests and Utilities 117 z a Q 5 Q N A N D 5 10 The Front Panel then prompts you to release Piston O 11 12 13 14 15 16 17 18 19 20 118 Chapter 3 Ink Delivery System Release piston Press m to continue Release Piston O Press OK to continue Repeat the steps above for each piston The Front Panel then displays the tubes usage expressed in percentage of the expected subsystem life Ink Delivery System Tubes usage is Press m to continue Press OK to continue The Front Panel prompts you to insert all the Ink Cartridges Ink Delivery System
20. Locate the round flat battery in the formatter Push the battery slightly to one side and then pull it up A little force may be required Insert the new battery by pressing it down Insert the formatter into the printer by pressing it down and tighten the screws Reconnect the cables and turn the printer on Realtime Clock Battery 339 Oo 5 E gt z Q ee a O ma l Roll Cover Bumpers Lower Removal and installation 1 Remove the lower roll cover a 3 6 0 g lt O Q O 2 o Qa 2 Identify the bumpers at the rear of the printer g F 3 Use a screwdriver to lever off the bumper 340 Chapter 6 Removal and Installation ENWW 4 Remove the other bumper in the same way ge 5 Oo m g2 F u gq oe 5 Locate the new bumpers ENWW Roll Cover Bumpers Lower 341 6 Fit the new bumpers into place a 3 OO g lt O Q O 2 Qa 7 Replace the lower roll cover 342 Chapter 6 Removal and Installation ENWW Roll Cover Bumpers Upper These parts can be replaced by customers who have the appropriate flier Removal and installation 2 2 G m VN 1 Identify the bumpers at the rear of the printer 5 E gt O z D 2 ENWW Roll Cover Bumpers Upper 343 3 Remove the other bumper in the same way a 3 OO g lt O Q O 2 o Q 4 Locate the new bumpers
21. O Q O 2 o Qa 19 Carefully unroute the Line Sensor cable from the Carriage Assembly EF 4 j oe 20 Remove one T 10 screw that secures the Line Sensor to the Carriage Assembly et 300 Chapter 6 Removal and Installation ENWW 21 Remove the Line Sensor from Carriage Assembly ge 5 Oo m g2 F u q oe E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 ENWW Line Sensor 301 Media Advance Drive gt a3 mie O 2 Removal A 1 Switch off the printer and remove the power cable O 2 a 2 Remove the Cover Left on page 236 3 Remove the Electronics Module Main PCA and PSU on page 256 4 Remove the Spittoon Left on page 374 5 Remove the Encoder Disk and Encoder Sensor on page 260 6 Unroute the Media Advance Drive power cable 7 302 Chapter 6 Removal and Installation ENWW 8 Grip the motor housing of the Media Advance Drive and gently pull it towards you sufficiently to allow you disengage the Media Advance Drive from the printer r a Installation without encoder sensor adjustment Use the following procedure to install and adjust a new Media Advance Drive This is the normal procedure that should be followed in most cases You will need Media Advance Drive Adjustment To
22. Open the upper roll cover and press OK Disabling the upper roll cover has some implications for the operation of the printer e Ifthe printer switches to printing on Roll 2 for any reason Roll 1 can be unloaded This can be avoided by not loading any Roll 2 e Ifthe roll cover is closed without restarting the system or by selecting the Enable Upper Roll Cover utility you may see print quality issues and false reports of paper jams e Anew roll cannot be loaded as Roll 1 Enable Upper Roll Cover T1200 series only This utility re enables the upper roll cover without restarting the printer 1 In the Service Utilities submenu scroll to Enable upper roll cover and press OK Service utilities SI Language WT LE iil I O Tests e Show Hide Front Panel Info Enabled Disable Portzoa Rewinder Adjust Disable upper roll cover m Enable upper roll cover I 2 Close the roll cover when requested by the front panel 3 Wait until you see the following message Enable Upper roll cover Diagnostic result OK Upper roll cover enabled Press ok to continue Press OK ENWW Service Utilities 145 Special Cutter Mode The purpose of this utility is to improve the cut quality for some papers that present some cut quality problems straightness problems using the normal mode When this mode is enabled this utility changes the cutting mode for all generic natural tracing papers This mode reduces the problems but cut
23. SNMP Language Write Access T O Tests e Show Hide Front Panel Info e Enabled Disable Portzaa 2 The Front Panel tells you whether the port is currently enabled or disabled and allows you to change the situation by using the Up and Down keys and pressing OK Enabled Disable Portz8a Access to Embedded Web Server on Port28 ENABLED Press and y to change the Value Press ok to confirm or to exit 3 Press OK to finish Enabled Disable Fortz260 Diagnostic result 0K Press ok to continue ENWW Service Utilities 143 Rewinder Adjust The Rewinder Adjust utility clears the calibration parameters associated with a Rewinder motor when it has to be replaced The changes made by this utility take effect only after the printer has been restarted Therefore you are recommended to proceed in the following order 1 Use the Rewinder Adjust utility to reset the calibration parameters a In the Service Utilities submenu scroll to Rewinder Adjust and press OK Service utilities Prara VISK RECUVEry File System Check P SNMP Language Write Access 1 0 Tests Show Hide Front Panel into Enabled Disable Partz a Rewinder Adjust b Select the Rewinder for roll 1 or roll 2 and press OK Rewinder Adjust Adjust Rewinder 1 e Adjust Rewinder 2 c Confirm your selection by pressing OK Adjust Rewinder 1 Rewinder 1 adjustments will be reset Press ok to continue Pres
24. W Q Ee 0 Q i 0 te Le Ez E Q sjm VN a Ww 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the printer has the latest firmware version If not update the firmware to the latest version NOTE If you see system error 79 04 see Appendix A How to troubleshoot SE 79 04 on page 77 NOTE A firmware upgrade will not always solve the problem The best way to solve this problem is to report the error to HP correctly Make sure that you supply all the information accessed by pressing the Up and Cancel keys together while viewing the system error screen or preferably provide the printer log and diagnostic package to HP See Understand System Error Codes on page 54 and Appendix C Obtaining the printer log and the diagnostics package on page 90 System Error 81 01 Problem Description Paper axis error the copier will restart and run a diagnostic test Corrective action None System 81 YZ Error ENWW System Error Codes Full Descriptions 73 N lt WV D 3 mi ka ka e ka A O Q WV Initial This error can occur because the printer has been dropped during transportation causing structural damage checks Before continuing with the 81 YZ troubleshooting first look for structural damage To identity the structural damage look for the following three things e Consistent 81 YZ error
25. the Carriage Assembly 12 Rotate the Carriage Rear Bushing vertically and remove it from the Carriage Assembly E NOTE When you reinstall the Carriage Rear Bushing use the Oil and Oil Dispenser from the Lubrication Kit to add 2 or 3 drops of oil to the small depression in it ENWW Carriage Bushing Rear 217 VN a a Q e pup jpaow y E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 218 Chapter 6 Removal and Installation ENWW Carriage Cover and Carriage Latch Removal 1 Switch off the printer and remove the power cable ge 5 Oo m g2 F u gq oe 2 Remove the Cover Right on page 241 3 Open the Carriage Cover ENWW Carriage Cover and Carriage Latch 219 6 Remove the small cover of the Carriage PCA a 3 OO g lt O Q O 2 gt Qa 7 Disconnect the ribbon Trailing Cable from the Carriage PCA 8 Remove the four T 15 screws that secure the Ink Supply Tubes to the Carriage Assembly 220 Chapter 6 Removal and Installation ENWW 9 Carefully litt out the Ink Supply Tubes and close the carriage cover at the same time ge 5 Oo 5 5 F E7 T a 11 Carefully move the Ink Supply Tubes into the print path i i Sa REE i T kea l _ ee
26. z O ba bin B CSR installation fliers This appendix reproduces the fliers that illustrate how to install CSR parts e Cutter assembly e Freewheel assembly e Freewheel assembly screwdriver e Leftside panel T1200 e Pinch arm assembly e Pinch arm assembly screwdriver e Roll cover upper bumpers e Roll cover upper bumpers screwdriver WV mie a Q e g ka VN 412 Appendix B CSR installation fliers ENWW Cutter assembly ENWW gt View ink levels Replace ink cartridges e Replace printheads A Ink cartridge information Printhead information Cutter assembly 413 VN ian S is G a N 2 lt e M ka N 414 Appendix B CSR installation fliers ENWW Freewheel assembly SAD UOWD DISU Freewheel assembly 415 ENWW VN 2 lt e M ka N 416 Appendix B CSR installation fliers ENWW Freewheel assembly screwdriver l a an S is G a i ENWW Freewheel assembly screwdriver 417 VN 2 lt e M ka N 418 Appendix B CSR installation fliers ENWW Left side panel T1200 SADI J UOLD DISU Left side panel T1200 419 ENWW VN 2 lt e M ka N 420 Appendix B CSR installation fliers ENWW Pinch arm assembly 1 a an S is G a i E
27. 154 Chapter 4 Service Menu ENWW Line Sensor Calibration The purpose of this Service Calibration is to calibrate the intensity of the line sensor in the Carriage PCA An incorrect calibration can result in edge detection failures during paper loading and incorrect reading of prints that are used for alignment or calibration Perform the Line Sensor Calibration in the following cases e Ifthe edge detect procedure fails during paper loading e Ifthe Carriage is disassembled or replaced e Ifthe Line Sensor is disassembled or replaced e f banding is detected in prints e f misalignment between colors is detected Service calibrations also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform A CAUTION Keep your hands away from the Print Platen during calibration as the Carriage moves at high speed and you could injure yourself or damage the Carriage Assembly The full calibration process 1 If possible load a roll of glossy paper with a width of at least 24 inches into the printer before starting the calibration The printer will later reject paper that is too narrow or not glossy 2 Inthe Service Calibrations submenu scroll to Line Sensor calibration and press OK service calibrations H Paper advance calibration Hl rop D
28. M Ww Warning Problem Description Corrective action Warning Problem Description Corrective action Warning Problem Description Corrective action System Error Problem Description Corrective action System Error Problem Description Corrective action System Error Problem Description Corrective action 72 Chapter 2 System Error Codes 72 02 YZ A service calibration should be performed To find out which service calibration to perform print the calibration status At the front panel select the Internal Prints icon then Service information gt Print calibration status Perform whichever calibration is needed 74 YZ Error uploading firmware update file Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Make sure the connection between the computer and the printer is functioning properly 3 Try to update the firmware again 74 1 YZ Error uploading paper profile update file Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer Make sure the connection between the computer and the printer is functioning properly Try to upload the paper profile update file again Make sure the version of the paper profile update file is compatible with the firmware versi
29. Open the Window 18 Open the Carriage Cover 19 Insert all the printheads z a Q 5 Q N A N D 20 Close the Carriage Cover 21 Close the Window 22 Press OK to continue EY NOTE Ifthe Front Panel reports that a printhead is not detected in the printer insert the printhead If you are sure that you have already inserted all the printheads press Cancel to continue the test 23 The printer makes some further checks If all is well the Front Panel displays the following message Carriage Assembly Diagnostic result OK Press to continue 24 Press OK to end the test 112 Chapter 3 Diagnostics Menu ENWW Sensors Test ENWW The Sensors test diagnoses failures of any sensors of the printer Always run this test before replacing q ny of the following sensors Window sensor Media Lever position sensor Media sensor Upper or lower roll cover sensor only for T1200 series Single sheet sensor Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform 1 Inthe Diagnostics menu scroll to Sensors and press OK Diagnostics menu Scan Axis Paper Drive gt Electronics Module gt Carriage Assembly gt Rewinder MINS x T770 series the cove
30. Q Ee 0 Q i 0 te Le Ez E Q sjm VN a W 5 Replace the Main PCA See Starwheel Assembly on page 375 System Error 24 YZ Problem Description Ink Setup failure Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Insert the new purgers reconnect the power cord and power on the printer 2 Perform the Ink Delivery System diagnostic test in order to check that the bongos pushers go up and down to pressurize ink in the tubes and the Out of Ink sensors work properly See Ink Delivery System IDS Test on page 116 3 Try purging the Ink Supply Tubes again once the printer has been restarted 4 Ifthe diagnostic test does not find any problem install new cartridges in the printer and try purging the Ink Supply Tubes again It could be that one of the cartridges is defective 5 Ifthe problem persists replace the Ink Supply Tubes You must bring purgers and ink cartridges See Ink Supply Tubes on page 287 Warning 26 01 Problem Description Ink supply error found during IDS diagnostic test In the front panel message you will see letters representing the names of the colors of the faulty supplies Corrective action Try the following 1 Reseat the faulty ink supply and repeat the Ink Delivery System diagnostic test 2 Ifthe problem persists replace the faulty ink supply and repeat the Ink Delivery System diagnostic test 3 Ifthe problem p
31. The CSR parts are listed below Part number Description CSR type In box CH538 67005 T1200 Left Side Panel SV see Left side panel T1200 on page 419 B Yes CH539 67002 T770 Left Side Panel SV B Yes CQ305 60021 T770 24 Support Label nameplate SV A No CQ305 60022 T770 24 HDD Support Label nameplate SV A No Q5669 60690 Flex Contacts Cleaning Tool SV A No Q5669 60692 Troja Lubrication Kit SV A No Q6683 6024 1 Paper Advance Calibration T Se A No Q6687 60093 Paper Advance Calibration T Se A No CH538 67019 T1200 T770 Cutter Assy w screw SV see Cutter assembly A Yes on page 413 CH538 67050 T1200 T770 Roll Cover Freewheel SV see Freewheel assembly A Yes on page 415 Q5669 60710 Spindle 24 SV A No Q6659 60183 Spindle 44 SV A No Q6675 60093 3 Adaptor kit Troja Service A No CQ305 60020 T770 24 Spindle SV A No CH538 67020 T1200 T770 Serial Label SV A No CH538 67049 T1200 Support amp cables for removable HDD A No CH538 67053 Support Label CN375 80001 nameplate SV A No CH538 67054 Support Label CH538 80023 nameplate SV A No CH539 67019 Support Label CH539 80001 nameplate SV A No CH539 67020 Support Label CK834 80001 nameplate SV A No Q5669 60718 Leg Cover SV A No Q5669 60719 Bin Assembly 24 SV A No Q6659 60237 Bin Assembly 44 SV A No Q5669 60730 Hardware Kit SV A No 182 Chapter 6 Removal and Installation ENWW Part number Description CSR type In box Oo S Q5669 67063 Basket Tubes Adaptors Servic A No 5 S oo Q6675 67004 I
32. a warning message will appear on the Front Panel In this case try the following e Check that the Calibration Pattern was not incorrectly cut trimming the actual pattern during the paper load process If this is the case perform the Paper Advance Calibration again from step 1 e Perform a Line Sensor Calibration See Line Sensor Calibration on page 155 e Replace the Line Sensor See Line Sensor on page 296 e If the problem continues replace the Media Advance Driver See Media Advance Drive on page 302 Drop Detector Calibration The purpose of this Service Calibration is to calibrate the Drop Detector located in the Service Station in relation to the Carriage Assembly There are two menu options to calibrate the Drop Detector e Calibrate Drop Detector e Reset Calibration Flag Always perform the Reset Calibration Flag calibration BEFORE calibrating the drop detector 152 Chapter 4 Service Menu ENWW Service calibrations also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform Reset Calibration Flag Run this option before replacing the drop detector service station so that the printer will not try to perform a drop detection until the new drop detector has been calibrated 1 In the Service Calibrations subme
33. gt 1 Remove the Roll Cover Upper on page 350 2 N 2 Remove the Converger on page 233 wo 3 Remove the Cover Rear on page 240 4 Remove screws as shown 5 Unplug the Upper Left Roll Support taking care not to damage the cables Detach all cables from the Roll Support ENWW Roll Support Upper Left 359 6 Disconnect the cable connector as shown a 3 OO g lt O Q Oo 2 56 4 f gt on Fi 2 i A 4 SS 4 1 Za Vil e g P N pe wo Fj F r s y vA 7 Remove the Upper Left Roll Support 360 Chapter 6 Removal and Installation ENWW Roll Support Upper Right Se So Removal 5 5 gt 1 Remove the Converger on page 233 e V 2 Remove the Roll Cover Upper on page 350 3 Remove the Cover Rear on page 240 4 Unscrew screws as shown 5 Unplug the Upper Right Roll Support taking care not to damage the cables Detach all cables from the Roll Support ENWW Roll Support Upper Right 361 6 Disconnect the cable connector as shown a 3 OO g lt O Q O 2 o Q 7 Remove the Upper Right Roll Support 362 Chapter 6 Removal and Installation ENWW Scan axis Motor 5 E Removal 5 gt 1 Switch off the printer and remove the power cable 2 S v 2 Remove the Cover Right on page 241 S 3 Remove the Cover Left on page 236 4 Loosen the T 10 uncapping screw sufficiently so you can move
34. 3 Check that the printer is properly connected in all other respects 4 Switch the power off from the back of the printer remove the Formatter reinsert the Formatter switch the power on again 5 Ifthe error persists get the printer log see Appendix C Obtaining the printer log and the diagnostics package on page 90 and contact HP with the file 61 YZ The file format is incorrect or not supported for the current printer configuration and the printer cannot process the job Try the following 1 Check whether the printer supports the file format formats such as PS PDF TIFF and JPEG are supported by PostScript printers only 2 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 3 Check the graphic language setting of the printer refer to the User s Guide 4 Resend the file to the printer 5 Check that the printer has the latest firmware version If not update the firmware to the latest version 61 04 1 The PostScript fonts seem to be missing Perform a firmware upgrade to re install the fonts 61 08 1 The file cannot be printed because it is password protected Resend the file without password protection 63 YZ ENWW Problem Description Input Output problem through the network interface of the Formatter Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power
35. 4 CH539 67005 Left Cover with Ink Door T770 T1200 24 in Cover Left on page 236 J Q ba WV Q Q J Q Q 3 WV 166 Chapter 5 Parts and Diagrams ENWW etiam Hand Assemblies HP Part HP Part Number Part Description Part Description Printer Printer Model Q6675 60043 Carriage Rail Oiler Carriage Rail Oiler on page 224 Q5669 67807 Pen to Paper Space PPS Pen to Paper Space PPS Solenoid Solenoid on page 320 CH538 60141 60141 Scan Axis SeamAxis Motor Scan axis Motor on page 363 Se Q5669 60667 Service Station Spittoon a Service Station on page 367 5 CH538 67040 Service Station includes Drop Service Station on page 367 Detector and Service Station Spittoon 6 05669 60666 Drop Detector on page 251 V z 5 2m D 2 m Ee c o V ajam as 5 A ENWW Right Hand Assemblies 167 Left Hand Assemblies 1 Q6683 60188 Left Ink Supply Station All Ink Supply Station Left on page 283 Q6718 67017 Starwheel Motor Starwheel Motor on page 382 3 CK837 67020 Encoder Sensor All Encoder Disk and Encoder Sensor on page 260 Q5669 60702 Encoder Disk CH538 67027 Media Advance Transmission Q5669 67049 Left Spittoon Electronics Module Main PCA nd PSU on page 256 S pag Media Advance Drive on page 302 Spittoon Left on page 374 Encoder Disk and Encoder ensor on page 260 Power Supply Unit PSU a pag Main PCA with PSU Electronics Module Main PCA and PSU on page 256 Formatter without Hard
36. Cover Right on page 241 3 Open the Carriage Cover 4 Remove all the Printheads 5 Unscrew the small cover of the Carriage PCA 226 Chapter 6 Removal and Installation ENWW 6 Remove the small cover of the Carriage PCA ge 5 Oo m g2 F u gq oe 8 Remove the four T 15 screws that secure the Ink Supply Tubes to the Carriage Assembly ENWW Carriage PCA 227 9 Carefully litt out the Ink Supply Tubes and close the carriage cover at the same time a3 O O g lt O Q O 2 Q 11 Carefully move the Ink Supply Tubes into the print path ema oa E lt a 1 i i i 228 Chapter 6 Removal and Installation ENWW 12 Remove the cover on each side of the Carriage PCA using a screwdriver unclip it ge 5 Oo St S p E7 o a ENWW Carriage PCA 229 15 Remove the Carriage PCA from the carriage a 3 O O g lt O Q O 2 Q E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must pertorm see Service Calibration Guide to Removal and Installation on page 184 230 Chapter 6 Removal and Installation ENWW Cleanout 5 5 Removal 55 1 Switch off the printer and remove the power cable F 2 Remove the Roll Cover Lower T1200 only on page 346 ow 3 Remove the Converger on page 233 4 In order to avoid any damage
37. Description Failure moving the Primer Motor of the Service Station Corrective action Try the following 1 Remove the Right Cover and make sure the cables from the Main PCA to the Service Station are connected and are not damaged 2 Perform the Primer Motor diagnostic test listed under the service station diagnostic test to troubleshoot the problem further See Primer motor on page 123 3 Replace the Service Station See Service Station on page 367 System Error 21 2 YZ ENWW System Error Codes Full Descriptions 61 W Q Ee 0 Q i O be Le Ez E Q sjm VN a W Problem Description Failure testing the length of the Service Station path Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Check the Primer Tubes Reconnect the power cord and power on the printer 2 Make sure that the Service Station path is clear Remove any visible obstacles screws plastic parts etc restricting the movement of the Service Station 3 Ifthe carriage has stopped over the service station on the right side of the printer check that the cutter is not activated It may happen that the cutter is blocking the carriage over N the service station preventing the service station from performing the movement correctly gt The cutter is on the left side of the carriage p D 4 Perform the Service Station diagnostic test to troubleshoot the problem further Se
38. Diagnostic Tests and Utilities 125 3 The Front Panel lock is reset Press OK to end the utility and return to the main menu Front Panel Lock Reset Diagnostic result OK Press m to continue Unit Information Utility 1 The Unit Information test retrieves the Firmware Version Serial Number and Part Number of the printer 2 In the Diagnostics menu scroll to Unit Information and press OK Diagnostics m nu gt Rewinder z B 105 D Service Station gt 1 0 Information H EEROM Reset A Errar 71 10 Dera hdl 3 The Unit Information test starts and the Front Panel displays the following message e Initializing e Getting information 4 The Front Panel shows the result of the test g Q Q O Wn A 7 p z Firmare TT6 TTAJ 1 1 10 4 Serial number CNGAK HO 3S Part number CHS39A Press k to continue 5 Press OK to continue and return to the menu EEROM Reset Utility The EEROM Reset test resets the printer to the factory defaults and delete any user information files 1 In the Diagnostics menu scroll to EEROM and press OK Diagnostics menu P Rewinder BIOS Service Station 1 0 Information Unit Information CERU Reset 126 Chapter 3 Diagnostics Menu ENWW 2 The EEROM Reset test starts and the Front Panel asks whether you want to continue EEROM Reset User information will be lost Oo you want to continue Press x to continue or to exit 3 Press OK to continue the te
39. HP Printer Utility under Mac OS select Support and then Print quality troubleshooting 2 From the Mac OS Print dialog go to the Services panel select Device Maintenance then select Print quality troubleshooting from the list of maintenance tasks Ink supplies troubleshooting e Introduction to ink supplies e Ink cartridge levels information and replacement e Printhead information replacement and alignment e Ink cartridge and printhead status messages 32 Chapter 1 Troubleshooting ENWW e Solving ink supply problems e Maintaining and cleaning the printheads Introduction to ink supplies ENWW Introduction to ink supplies What are ink supplies For each of the ink colors used in the printer there are two components the Printhead and Ink Cartridge These components are called Ink Supplies Ink cartridges The printer s six Ink Cartridges provide matte black magenta yeloow cyan gray and photo black ink to the Printheads The color Ink Cartridges supplied with the printer have a capacity of 69ml but optional 130 ml are also available All these Ink cartridges are physically the same size Only the internal capacity varies ae The Ink Cartridges for the T printer series require no maintenance or cleaning As long as each Ink Cartridge is inserted correctly into its slot the ink will tlow to the Printheads Because the Printheads control the amount of ink transferred to the page you will continue to see
40. Ifall the Printheads are rejected the status message on the Front Panel does not show OK for all the Printheads then perform the Electronic Module Test See Electronics Module Test on page 106 Cover sensors are not working 1 Perform the Sensors Test See Sensors Test on page 113 2 Check that the cable for the faulty sensor is not damaged and is connected correctly 3 Replace the faulty Sensor Chapter 1 Troubleshooting ENWW The line sensor has problems detecting paper 1 Check the type of paper that is being used since the Line sensor may have problems detecting transparent paper or some types of Non HP paper Try loading white HP paper in to the printer and check that the Line sensor detects it 2 The Line Sensor is not calibrated correctly Perform the Line Sensor Calibration See Line Sensor Calibration on page 155 3 The Line Sensor is damaged or faulty Replace the Line Sensor See Line Sensor on page 296 oo H O O lt i 2 gt 0 Yen _ Troubleshooting paper jams and printhead crashes The failure modes paper jam and head crash are grouped together because in many cases a paper jam causes the paper to lift up into the Carriage path and cause a Printhead crash thus causing many paper jam failures to be reported as head crashes 1 Did the paper jam occur when loading paper e Ifthe client has had paper jams it is common for pieces of paper to get stuck in the paper path Clear the
41. N 5 O fe Q 3 In the Printhead Information submenu scroll to the Printhead that you want information on and press OK Printhead information gt View G FK printhead 1 gt View MK Y printhead 2 View M C printhead 3 4 The front panel displays information on the selected Printhead G PK printhead 1 Color Gray Photo black Product name HP 72 Product number C93B804 serial number 4 1 1941406 41 2006 status OK Ink fired 4 ml Warranty status In warranty The information supplied is e The make of the printhead HP no 72 is recommended The product number of the Printhead e The serial number of the Printhead e The current status of the printhead e How much ink has been fired consumed by the printhead EY NOTE It is possible for a printhead to consume more than one Ink Cartridge e The current warranty status of the Printhead Changing a Printhead 1 Scroll to the Ink Menu icon and press OK Main Menu 9 B B 40 Chapter 1 Troubleshooting ENWW 2 Inthe Ink Menu submenu scroll to Replace printheads and press OK Ink gt View ink Levels Replace ink cartridges gt Replace printheads Ink cartridge information E Printhead information 3 The printer moves the Carriage to the correct position to replace Printheads EY NOTE If the carriage is left in the removal position for more than three minutes without inserting or removing a
42. OEE e 197 Cabe RANES sorrara EA E A E E EE AE 200 Carriage ond Cuer Assem Diy een ae ce ne eneon ee tee eee enn ee E aiai aii 208 Camiage Donn KOOT sae E eae ee ee ae ae eet eee nee ee 217 Carriage Cover and Carriage Latch cccccceccceceeneeeeeceee ce eeeeeeeeeseeeeeeeeseaeeeeeeesaaeeeeeeegaeaeeeeegaas 219 TGS Rail Oi Si ct Feces seco sins Neco denereeresesete ween aebac have tas sedan iar teen rda peasy shane EE 224 FO SP arrer perce E NEEE a te teh gerapea E A E E E E E santo acerereeseeierd 226 CRONOUS 231 CONVEO E a a E E E E E EE E E E E E 233 COo FON eea EA E E E E O E E E EA EEIE AE E REE EE 235 Cover Leff cicnccncedanccsnsdaiwnndnesacenncalehounsawueesnmeosnedadsduac E RE E E Ea a 236 Cor ROOT ee es ercsn sre aera ole ne see ec reste eave ee eee gta 240 CSV WRG eE E E E E NE E E sa ectonietga smn ache soemepetocee tees ne EE seater 241 Be PE orn eee er ere nee nee Teen en ete ere ere ee ree ere ee reer a ere te errr 244 UMS ASe rai Er RA E tied ase E A E E E E 247 Dop Sie CO a E E E E EE E E AE EE E EEE 251 PE DOK erea e lee ee eee pisces ac E T EEA date oe negate AEA edo E 253 Electronics Module Main PCA and PSU ccccccccccccceseeceeceeeeceeeeeceeeeeeeeeeeeseeeeeseeeeeeseeeeeeeaeeeeeeas 256 Encoder Disk and Encoder Sensor cccccccceeeecceeeeeeeeee eee eeeeee ee eeeeeee se eeeeeeeeeeeeeeeaaeeeeeeeaeeeeeeeas 260 aeae E es e Ree ae a A EAE SAE A en ne rE eee eee 262 Encoder Strip spring and attachment nut
43. Out of paper Sensor Pen to Paper Space PPS Solenoid Pinch Roller Pinchwheel Assembly Power Supply Unit Preventive Maintenance Kit 1 Preventive Maintenance Kit 2 Primer Assembly Print Zone Overdrive Roll Guide Left and Right Roll Support Right Scan Axis Motor Service Station Service Station Spittoon Single Sheet Sensor Starwheel Assembly Starwheel Lifter Left Starwheel Lifter Right Starwheel Motor Support Sensor Upper and Lower Left Trailing Cable and Ink Supply Tubes Window Position Sensor Service calibrations and tests Paper Drive Paper Advance Calibration Electronics Module Sensors Sensors Carriage Assembly PRS Paper Drive Sensors Paper Drive Sensors Electronics Module Carriage Assembly Scan Axis Line Sensor Calibration Sensors After replacement reset Life Counters Service Station Drop Detector Calibration After replacement reset Life Counters Service Station Drop Detector Calibration Starwheel Lifter Carriage Assembly Rewinder Paper Advance Calibration Carriage Assembly Scan Axis Line Sensor Calibration After replacement reset Life Counters Reset Calibration Flag Drop Detector Calibration Service Station After replacement reset Life Counters Service Station Drop Detector Calibration Sensors Starwheel Lifter Starwheel Lifter Electronics Module Starwheel Lifter Electronics Module Sensors Carriage Assembl
44. Press OK Print Calibration Pattern Diagnostic result OK Press ok to continue 17 If you are printing on a roll the printer cuts the paper and unloads the roll 18 Return to the Paper Advance Calibration submenu scroll to Sean Calibration Pattern and press OK Paper advance calibration Print calibration pattern Scan calibration pattern 19 When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressing the OK key Press Back or Cancel to exit the calibration Scan Calibration Pattern Press ok to continue Press to exit 20 A message will appear advising you that you will need to load the Calibration Pattern into the printer Make sure that you rotate the printed pattern 90 clockwise and reload it printed side down so that the black arrows go into the printer first Press the OK key to continue scan Calibration Pattern Rotate the sheet 9 degrees clockwise Press m to continue NOTE Only scan the Calibration Pattern in the printer that was used to actually print it Using the Calibration in a different printer could cause it to experience paper advance problems After scanning the Calibration Pattern it should be discarded When loading the Calibration Pattern use the Cutter blade on the Print Platen to align the edge of the sheet If you follow this advice you will prevent the cutter from cutting a section of the Calibration Pa
45. Q6675 50002 ISS Cable Harness Left with fe T770 44 in Cables Kit CH539 67003 contents Packaging e 9211 8017 BOX CORR SLC e 9222 3192 SLV STAT DISS POLYETH ANTSTK e 7769 00200 SVC B BOX LABEL Cables e CH539 50003 TT MINUS Mechatronic Data Harness e CH539 50002 TT MINUS Mechatronic Power Harness e CH538 50003 TT Engine Harness e CH538 50012 TT Front Panel Cable 206 Chapter 6 Removal and Installation ENWW e CH538 60049 TT Top Rewinder Encoder Cable e Q6675 50002 ISS Cable Harness Lett with fe T770 24 in Cables Kit CQ305 6001 4 contents ge 5 Oo m g F E7 T a Packaging e 9211 8017 BOX CORR SLC e 9222 3192 SLV STAT DISS POLYETH ANTSTK e C7769 00200 SVC B BOX LABEL Cables e C Q305 50003 TT 24 Mechatronic Data Harness e CQ305 50002 TT 24 Mechatronic Power Harness e CH538 50003 TT Engine Harness e CQ305 50001 TT 24 Front Panel Cable e CH538 60049 TT Top Rewinder Encoder Cable e Q6675 50002 ISS Cable Harness Lett with fe ENWW Cable Harness 207 Carriage and Cutter Assembly Removal Switch off the printer and remove the power cable a 3 O O lt O Q o 2 32 Remove the Cover Front on page 235 Remove the Cover Right on page 241 Remove the Cover Left on page 236 Remove the Front Panel on page 270 Remove the Cover Top on page 244 Remove the Encoder Strip spring and attachment nut on page 263 If necessary manually move the Carriage As
46. Replace the Line Sensor 8 The printer now tries to align the printheads When the following message appears on the front panel press OK to continue or Cancel to exit Line Sensor calibration Printhead Alignment Calibration Press w to continue or to exit 156 Chapter 4 Service Menu ENWW 9 If printhead alignment cannot be completed try the following e Enter the Front Panel menu and retry printhead alignment from there If the alignment completes successfully then perform color calibration e Ifthe alignment fails again check the alignment pattern to see whether any of the printheads are printing incorrectly If necessary perform a printhead recovery through the Front Panel and retry printhead alignment 10 If the printhead alignment ends successfully you have completed the full Line Sensor calibration process The manual paper loading process 1 If the printer detects no paper the following message is displayed If you think you can load paper normally press Cancel and resume the full calibration process see The full calibration process on page 155 Otherwise press OK to proceed with manual loading Line Sensor calibration Paper needed for this calibration Press OK to load paper manually Press Cancel to exit and load paper normally Press am to continue or amp to exit EY NOTE The manual loading process performs only a partial calibration after which you should try again to load roll paper and
47. S Pass Mode 4 When the Sanity Level has been changed the Front Panel displays the following message or an error message if there is some problem Secure Sanitize Level Diagnostic result OK Press ok to continue 5 In the Disk Wipe DoD 5220 220M submenu scroll to Disk Wipe DoD 5220 220M and press OK Disk Wipe Dob 5228 220M Sanity Level P Disk Wipe DoD 5220 22 M 6 When the following message appears on the Front Panel you must select whether you would like to pertorm a complete erase of the Hard Disk Drive using the previously selected erase mode by pressing OK Press Cancel to exit the utility Disk Wipe Do0 5220 22 M This test will perform a complete and secure erase of the HDD in accordance with the requirements of DoD 5220 Press ok to continue Press to exit 7 When the following message appears on the Front Panel you must select whether you want to continue and completely erase the Hard Disk Drive by pressing OK Press Cancel to exit the utility Disk Wipe Do0 5220 22 M3 Warning the HDD will be erased and data will be lost Press ok to continue Press to exit 8 The erase process starts and the Front Panel shows a setup progress bar 9 The printer reboots into the Disk Wipe mode and continues with the disk erase until it is completed ENWW Service Utilities 139 A CAUTION Do not try to interrupt this process All Front Panel keys are disabled while the printer erases
48. T 15 screw that secures the Right Cover to the printer ge 5 Oo m g 30 0 q faa 10 Unclip the Right Trim ENWW Cover Right 243 Cover Top Removal 1 Switch off the printer and remove the power cable a 3 O O g lt O Q o 2 56 Remove the Window on page 394 Remove the Cover Right on page 241 Remove the Cover Left on page 236 Remove the Cover Rear on page 240 Remove the Front Panel on page 270 Remove the four T 15 top screws that secure the Top Cover to the printer ee oT SS 8 Remove the front T 15 screw that secures the front left side of the Top Cover to the printer 244 Chapter 6 Removal and Installation ENWW 9 Carefully pull the attachment clip forward until you can lift the bottom lett corner of the Top Cover approximately 10 mm ge 5 Oo St 3 E 0 gq oe 11 Carefully pull the attachment clip forward until you can lift the bottom left corner of the Top Cover approximately 10 mm ENWW Cover Top 245 12 Lift the Top Cover of the printer sufficiently to gain access to the Front Panel ribbon cable a 3 OO g lt O Q O 2 Qa 13 Unroute the Front Panel ribbon cable from the two cable clamps on the bottom surface of the Top Cover 246 Chapter 6 Removal and Installation ENWW Cutter Assembly This part can be replaced by customers who have the appropriate flier Removal and installation 2
49. a different computer e Remove any other USB devices from the computer or connect them to different USB ports Embedded LAN connectivity troubleshooting Perform the following procedure checking the connectivity carefully after each step to see whether the problem has been fixed 1 Change the LAN cable a Disconnect the LAN cable at both the remote end and the printer end of the cable b Reconnect using the LAN cable Use a different LAN cable if possible 2 Try connecting to a different Ethernet socket in your network router or switch 48 Chapter 1 Troubleshooting ENWW 3 If possible try to reset the Ethernet switch or router This may involve turning it off and on again 4 Adjust the configuration settings a Print out the original printer O settings from the front panel select the Internal Prints menu then Service information prints gt Print connectivity config b Reset the I O to factory defaults from the front panel select the Connectivity menu then Advanced gt Restore factory settings oo O e lt W 2 gt Yen c Restart the printer and wait 5 minutes d Print out the new printer I O settings from the front panel select the Internal Prints menu then Service information prints gt Print connectivity config e Connect to the printer s Embedded Web Server using the URL shown in the main page of the front panel f Compare the configuration information printed
50. action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Perform the Media Path Test to troubleshoot the problem further See Paper Drive Test on page 104 3 Replace the Encoder Disk and Encoder Sensor See Encoder Disk and Encoder Sensor on page 260 4 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 System Error 59 1 09 Problem Description Two electrical parts have been replaced at the same time Corrective action Replace one part at a time and restart the printer before replacing another System Error 59 2 00 ENWW System Error Codes Full Descriptions 67 N lt WV 3 rr ba ka e ka A O Q i Ww Problem Description Corrective action System Error Problem Description Corrective action System Error Problem Description Corrective action System Error Problem Description Corrective action System Error Problem Description Corrective action System Error 68 Chapter 2 System Error Codes An unsupported or reused part has been installed Install only new parts recommended by HP for this printer 60 1 YZ 60 2 YZ Initialization error Try the following 1 Switch the power off from the back of the printer wait two minutes then switch it back on again 2 Check the power cord try connecting it to another power socket
51. activities it performs in a log tile To further understand a system error code it is useful to have a log showing the activities of the printer at the time when the system error occurred To get printer logs see Appendix C Obtaining the printer log and the diagnostics package on page 90 54 Chapter 2 System Error Codes ENWW What to do if the Front Panel is blank The LEDs of the formatter visible through the cover and the power supply can help you troubleshoot a problem when the Front Panel is blank The following image shows the Power Supply LED looking through the cover ann ww eee V 3 Ee fe O i e pe i Ez E aa 7 a W Follow these steps to troubleshoot the issue 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the frontpanel interface cable is not damaged and is correctly connected between the Main PCA and the front panel 3 Check that the connections between the Formatter and the Main PCA are not damaged and are correctly connected 4 Use the following table to interpret the LEDs and find the source of the problem Remember that you should read these LEDs when you push the Power button Some combinations may require the replacement of two or more components In this case always replace one component at a time Test the printer to see if the problem has disappeared check the LE
52. and scanned the Printhead Alignment Diagnostic print the Front Panel displays the results The top row displays the printhead and the left column displays the test The results are separated onto two screens Use the Arrow keys to display the second results screen 16 Chapter 1 Troubleshooting ENWW Ey A ENWW Printhead Alignment Y M C P2P 1 1 9 8 0 7 Bid Low 4 2 1 5 1 6 Bid High 2 3 1 1 1 5 Theta Z 1 2 0 8 0 2 Press UP DOWN to scroll or OK to exit Printhead Aliarment G PK MK PoF 0 8 1 1 NA Bid Low 8 1 1 1 2 Bid High 1 2 1 1 1 0 Theta Zz 0 3 0 7 86 3 Skew 0 2 Press UP DOWN to scroll or OK to exit Any printhead with a test result containing a number that is not within the 3 dot row range is misaligned NOTE The mK printhead is used as a reference to test the other printheads If all the printheads fail the Pen to Pen tests it is the mK printhead that is misaligned Reading the Printhead Alignment Diagnostic Print The following plot shows correct printhead alignment for all patterns The clear band is in the center of the pattern NNN The following plot shows bad printhead alignment The clear band is not in the center of the pattern mn NN Corrective action e If any of the printheads are misaligned beyond the 3 dot row range perform a Printhead Alignment e Ifa Printhead Alignment does not correct the problem replace the bad printhead NOTE If the customer is
53. b Perform a Hard Disk Recovery This will erase data from the hard disk and reinstall the current firmware It may take up to half an hour 4 If step 3 did not resolve the issue you can check the hard disk s file system a Start the printer in Diagnostics Boot Mode b Perform a File System Check This will fix any error in the file system structure It may take a few minutes or up to an hour depending on the state of the hard disk Appendix A How to troubleshoot SE 79 04 79 V Q Oo 0 Q i O he Le Ez E Q sj V a W N lt WV 3 rr a gt fe ka A O om M N Important note It is possible that the corrupt data came to be in the printer as a consequence of some activity in the customer s workflow In this case it is possible that the issue will happen again In these cases it is very important to understand the sequence of events in the customer s workflow that led to the error occurring Once the error can be traced in the customer s workflow escalate the issue to the GBU through the GCC This is done to implement any changes in the printer s firmware that can prevent these issues occurring again Network related SE79 04 Most HP Designjet printers have built in networking capabilities Network settings can be set manually but in the majority of cases they are obtained automatically from the printer These settings include many different fields such as IP address and
54. cable ee a O sj V 2 Squeeze each of the four attachment clips under the Front Cover to release the cover from the printer Oo o o gt O z D 4 Unhook the Front Cover from the four attachments and remove it from the printer ENWW Cover Front 235 Cover Left Removal Switch off the printer and remove the power cable Remove the Cover Front on page 235 Remove the Converger on page 233 Remove the Panel Left on page 318 Unclip the spring from the attachment points on the Media Lever and Left Cover Cover a 3 6 0 g lt O Q O 2 Q U A Q N 6 Remove three T 20 screws that secure the Media Lever 236 Chapter 6 Removal and Installation ENWW 7 Use a flat bladed screwdriver to unclip the two attachment clips of the Formatter Housing ge 5 Oo Sc 3 p 0 q faa 9 Remove one T 15 screw that secures the Left Cover top rear accessible under the Formatter Housing ENWW Cover Left 237 10 Remove one T 15 screw that secures the Left Cover bottom rear a 3 O O g lt O Q O 2 o Q 12 Remove one T 15 screw that secures the Left Cover bottom front accessible under Front Cover 238 Chapter 6 Removal and Installation ENWW 13 Remove one T 15 screw that secures the Left Cover top front accessible Ink Cartridge Door ge 5 Oo St S p E7 o a ENWW Cover
55. cable ENWW Trailing Cable 389 Oo o o gt O z D ee a G m V 2 When you route the Trailing Cable around the bend use your finger to leave a healthy bend for the cable Avoid creasing the cable a 3 6 0 g lt O Q O 2 o Q 390 Chapter 6 Removal and Installation ENWW Wall Spacers Removal The illustrations show the removal of the Right Wall Spacer the procedure is the same for the Left Wall Spacer ge 5 Oo m Sc os 0 gq eo 1 Remove a screw 3 Remove a screw SS ENWW Wall Spacers 391 4 Remove the Upper Roll Cover Support a 3 O O g lt O Q o 2 56 5 6 Remove a blue Wall Spacer 392 Chapter 6 Removal and Installation ENWW 7 Remove a white slider ge 5 Oo m g2 30 u v a After removing Right and Left Wall Spacers here are the removed poarts ENWW Wall Spacers 393 Window Removal amp NOTE The Window can also be removed with the Top Cover to avoid scratching the Window See Cover Top on page 244 1 Switch off the printer and remove the power cable a 3 O O g lt O Q o 2 32 2 Open the Window 3 Remove the two T 15 screws that secure the left Window hinge locking plate to the Top Cover 4 Remove the left Window hinge locking plate from the Top Cover 394 Chapter 6 Removal and Installation ENWW 5 Remove the
56. codes e Platen fingers rubbing on the roller surface leaving black marks on the roller e Agap onthe platen beam If there s any gap in Z vertical direction between the plastic feature of the platen and the metal side plate then the chassis is damaged and the unit cannot be repaired Problem Problem with paper advance This source of error could come from an error in any of the following systems Description paper motor disk encoder cables or main electronics Corrective Try the following action 1 Open the Window and check for any visible obstacles restricting the movement of the Drive Roller If there is a wrinkled mass of paper inside the paper path lift the Pinchwheels using the Media Lever and clear the obstruction Perform the Media Drive diagnostic test to troubleshoot the problem further See Paper Drive Test on page 104 Perform the Rewinder diagnostic test to troubleshoot the problem further See Rewinder Test on page 114 Check the connections on the Main PCA the Media Advance Drive is connected to the connector labeled Paper Motor Adjust the encoder disc and motor mount configuration using the Media Advance Drive installation instructions See Media Advance Drive on page 302 Replace the Media Advance Drive See Media Advance Drive on page 302 74 Chapter 2 System Error Codes ENWW System Error 86 01 Problem Description Scan axis error the copier will restart and run a diagnostic test Correc
57. crash at a completely random moment during printing and are not associated to a specific job Because of this troubleshooting these issues is normally quite complex 1 Reboot the printer twice after the first reboot the printer will show the 79 04 system error again since the printer will attempt to reprint the last job in the queue If the issue continues occurring randomly continue troubleshooting 2 Ifyou are using an HP driver update the driver to the latest version ENWW Appendix A How to troubleshoot SE 79 04 87 N lt WV a 3 mi ka ka e ka A O Q i Ww 3 Upgrade the printer s firmware Even if the currently installed firmware version is the latest one re install it 4 Try restoring the factory default settings from the printer s front panel 5 Try the following changes in the workflow d e Change the Print Language option in the Front Panel from Automatic which is the default setting to the language that is being printed PS HP GL 2 Queue OFF Start Printing After processing For PS SKUs try changing the encoding setting Automatic by default to Binary or ASCII If you are using the HP GL 2 driver try sending the job as a bitmap 6 Ifyou are using a 3rd party application that does not print through the HP driver try modifying the printing workflow by b Using an HP driver Changing the settings in the application s printing dialog 7 Escal
58. down the printer I O Information Utility The I O Information utility retrieves the TCP IP Network configuration parameters from the printer 124 Chapter 3 Diagnostics Menu ENWW E NOTE In some cases particularly after resetting the printer to factory defaults it may take as long as 5 minutes to obtain an IP configuration 1 In the Diagnostics menu scroll to 1 O Information and press OK Diagnostics menu n gt al Rewinder 10s Service Station Fj 7 SLL Ube Ar La Arn Al i re Unit Information P EEROM Reset 2 The Front Panel displays the I O Information I O Information IP address 16 23 66 165 Default gateway 16 23 80 1 Subnet mask 255 255 248 0 Press m to exit 3 Press OK to finish Front Panel Lock Reset Utility This utility enables the front panel to be unlocked when it has been locked by mistake and cannot be remotely unlocked from Web JetAdmin 1 In the Diagnostics menu scroll to Front panel lock reset and press OK c VN Q p a O D m Diagnostics menu Ws ervic STSTIGn O w t 1 0 Information e Unit Information gt EEROM Reset eError 71 19 Recovery gt Front Panel Lock Reset 2 The Front Panel prompts you to unlock front panel access Press OK to unlock access or Cancel to exit gt Hard Disk Recovery Front Panel Lock Reset Do you want to unlock the front panel access Press m to continue or to exit ENWW
59. eaninddsiacdenedinines seeieadacetireebabsetunadaitsaumaneadabsnmeeadaccin 40 Preventive Maintenance INNS nisdsewessncweds annean ae arne OE E EE AAEE 406 ENWW Appendix A Front panel Menu Maps cccscccsscsscsccsccccscccesccccscscscecscscecesscecscscececsssceees 408 PE OSGI 0 A AEN E A A EE ENA E E EA 409 REDE ane 77O R e ae E E E EE E E S EN EAEE 410 PP Desn er ZO e E A E S All Appendix B CSR installation fliers sisasssscssscsncwssnsvensatessesnstecsateisctvssomsviensvexssesssususiocesiatsatecs 412 CT 6 ic 11 2 aa nee E eee EE 413 Peewee ka SEIN ONY sarrar inae Gio AE NE E A E EA E EAE E O ES 415 Freewheel assembly screwdriver cccccccecccceeeecee eee eeeee ee eeeee ee eeeeee se eeeeee ee eeeeeeeeeeeesaeeeeeeaaeeeeeas 417 eisa panc TIZ Reverie omnes ne rtey mre Rta eto Fe meg re cree rs reer ee ee ee one ee 419 F Mia CAINS SENN EE EEEE EEE A A A EEA EA 42 Pinch arm assembly screwdriver ccastiteisiicrrapciecinamateik cl fruieiataanenecioaonepislduasiictalesenabausananibaraendieedesasaneeees 423 Roll cover upper 018 13 0 lt lt a eee ar ea te cee E E EEEE TETEE EEEE ES 425 Roll cover upper bumpers screwdriver ccccceeccec ee eeceee ne eeee eee eeeeeaeeeeeeseeeeeesaeeeeesaeeeeeeaeeeeeenees 427 ENWW 1 Troubleshooting O H 0 O Ka y is 2 gt fe Yen e Using the Front Panel e General troubleshooting e Paper handling troubleshooting e Print quality troublesh
60. ee a O m V Roll Support Lower Left T1200 only gt a3 O 2 Removal A 2 1 Remove the Converger on page 233 O 2 a 2 Remove the Roll Cover Lower T1200 only on page 346 3 Remove the Cover Rear on page 240 4 Remove the Roll Support Upper Left on page 359 5 Remove screws as shown 6 7 354 Chapter 6 Removal and Installation ENWW Roll Support Lower Right T1200 only Removal 1 Remove the Cover Right on page 241 2 Remove the Roll Cover Lower T1200 only on page 346 3 Unplug the motor encoder cable ge 5 Oo 5 5 F E7 T a ENWW Roll Support Lower Right T1200 only 355 6 Remove two screws as shown a 3 OO g lt O Q O 2 gt Q 356 Chapter 6 Removal and Installation ENWW Roll Support Sensor Lower Left T1200 only Removal 1 Remove the Roll Support Lower Left T1200 only on page 354 2 2 G m VN 2 Unscrew the screw as shown 5 E gt z D 3 Remove the cable 4 The sensor has been removed ENWW Roll Support Sensor Lower Left T1200 only 357 Roll Support Sensor Upper Left T1200 only Removal 1 Remove the Roll Support Upper Left on page 359 2 Unscrew the screw as shown a 3 OO g lt O Q O 2 2 Qa 3 Remove the sensor 358 Chapter 6 Removal and Installation ENWW Roll Support Upper Left Se So Removal 5 5
61. for the different components related to the Scan Axis The subsystems included in this assembly are e Star Wheel Lifter e Automatic PPS Adjustment e Scan Axis Servosystem e Cutter You must perform the Scan Axis Test after e System Error Code 42 XZ 5 O V U p a se 0 3 A e System Error Code 47 XZ e System Error Code 73 XZ e System Error Code 87 XZ e System Error Codes related to Scan Axis shutdown or Carriage jam Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform A CAUTION ALL THE COVER SENSORS ARE DISABLED WHEN IN THE SERVICE TESTS MENU IF THE CARRIAGE IS MOVING IT WILL NOT STOP IF THE WINDOW IS OPENED SO BE VERY CAREFUL NOT TO PUT YOUR HANDS INSIDE E NOTE IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING ANY COMPONENT OF THE SCAN AXIS Star Wheel Lifter test The Star Wheel Litter subassembly is designed to move the Star Wheel support to the up and down positions This is used to load roll or sheet paper and avoid damage to the Star Wheel caused by paper jams etc Perform the Scan Axis Star Wheel Lifter test as follows ENWW Diagnostic Tests and Utilities 97 J a Q 5 Q N A N D EY NOTE Perform this test with the Printhea
62. has not been rendered by the HP driver and should the source file contain any PS commands that are not correctly processed by the printer a 79 04 system error could occur even though an HP driver is being used Solutions and workarounds When a job consistently generates a 79 04 system error it is either because of a issue in the printer s firmware or because of a defect in the job itself when it has been generated by 3rd party SW In order to identify the cause and find out a solution these issues should always be impapertely escalated to the GBU through the GCC Also there are some workarounds and short term solutions that can be tested in order to get the customer up and running in the shortest possible time N lt WV 3 rr ba ka e ka A O Q i Ww 1 Send the job using a variety of different settings Many times the issue is caused by a combination of the job contents combined with some specitic setting s 2 Ifthe customer is sending the file directly to the printer try using the HP driver instead 3 Ifthe issue is occurring when printing through the HP PostScript driver from an application with PS passthrough try changing the options in the application so that it prints PS as raster the option is typically located in the Advanced options of the application s printing dialog 4 In some cases there may be an unfortunate interaction between the particular job and the I O connection used to
63. help the customer continue working until the root cause of the problem is understood and solved User Interaction related SE79 04 In some cases the printer may not react as expected when a certain set of conditions coincide In these cases if the printer doesn t know how to react it may simple display a 79 04 system error and force a reboot Some examples not real that can help to illustrate this e An error occurs when a job is cancelled when it is at the Finishing print state and when the queue is disabled V Q Oo 0 Q i O Le Ez E Q sjm VN a W e An error occurs if the Window is opened while the printer is checking the printheads These errors will most likely only happen in very specitic corner cases that have not been identitied during the development or the qualification of the printer so normally they do not severely impact the customer as they do not affect their regular working flows Symptoms The symptoms here are as numerous as the number of possible interactions between the user and the printer In any case it s possible to identity the steps that caused the error to occur and avoid them as the steps will always be the same with no variance Important An major element in determining the error is what the state the printer was in at the time the error was displayed Actions the user has made when the printer is drying for example can produce an error whereas the same action when the p
64. ieee a cisreet ee mace ol de daisies ac a ste endo ce ulcers estate atin 318 Pen to Paper Space PPS Solenoid ccccccccceeccccceseeeeeee a eeeeee eee eeeeeee ae eeeeeeaaeeeeeeeaeeseeeeaeeeeeeeas 320 Pinch Arm Assembly T1200 only c ccccccccseecccee ee eeeeee eee eeeeeeeeeeeeeeeseeeeeeesaeeeeeeeaeeeeeeeaaeeeeeeeas 322 Pinchwhcel AIS Sema ativan ra aie E EE E E r E R 325 Pant Zone N VE e E E E E EE E ET 333 S O EPE TE ac anos cease A ET EE E I ade E EEA E E E E E 337 Realtime Clock BGS ssciesicriereorsiii eere nar inoaii E ANE S ER EEEE EEE E EREE ESE EERE E 339 Roll Cover Bumpers Lower sss sssssnnesssiensssrinssserressrresssrrrsrrrersssrersssrrrsssreresesrrsssrrersssressser 340 Rol Cover Bumper UPD epeen EE ne ee et eee 343 Roll Cover Lower T1200 only 2 cautsaretemmaes dericsenaus arts ionesite santetedoea ncaa ctnsadee iiesertcenteeatoneesnaneiontenes 346 RoC ove UDP ene een er nee eer E ee errr ener rere 350 Roll Guide Left 0c ccccccecccccccecccceccececcceccececcuceeccecuceeeecuececeeceecaeceseucuecaecuseectecusenceecatenceecs 352 kal nide RIONE se ecto cece poe ec ed loca eva sean ao ve cess ees sees in gasecena E E A 353 Roll Support Lower Left T1200 only s sesssnseesssnnssssiinnssssrinessrrrressrrirssrrrrsssrrressrrreresrrrrrsrsrn 354 Roll Support Lower Right T1200 only ssciccesenwticqncstisoamseestiearatieedecees eases een stoaddontagiaeoensusedees 355 Roll Support Sensor Lower Left T1200 only
65. is connected to your local area network 2 Open the printer s Diagnostics menu See Entering the Diagnostics Menu on page 96 50 Chapter 1 Troubleshooting ENWW 3 Select I O Information Diagnostics menu Fo SEMSUSs aj e6 Rewinder HY IDS 5 Service Station I0 Information id Unit Information mii EEROM Reset O H 0 se lt W is 2 gt 0 Yen 4 The front panel displays the I O information Id Information IP 16 235 114 71 Gateway 16 23 112 1 Met Mask 255 255 246 Press any key to finish 5 Open an FIP session from a computer connected to the same network as the printer and send the PLT firmware file to the printer If you don t have the PLT file please escalate using the normal escalation mode 6 After about 15 minutes the front panel displays the Diagnostics menu again 7 Restart the printer Use a USB flash drive to perform a firmware upgrade 1 Turn off the printer 2 Ensure that your USB flash drive contains a valid FMW firmware file and no other files 3 Connect the USB flash drive to the USB host port on the formatter 4 Turn on the printer and follow the instructions on the front panel Forced firmware upgrade When the printer is started for the first time it may automatically request a firmware upgrade in order to fix some known issues EY NOTE Ifthe printer does not request a firmware upgrade the printer box will not contain a USB flash
66. may be a hardware problem with the network chip on the formatter board Show Hide Front Panel Information The purpose of this utility is to hide the IP address and connection information that is normally visible on the Front Panel in order to restrict access to the printer 1 142 Chapter 4 In the Service Utilities submenu scroll to Show Hide Front Panel Info and press OK Service utilities E CMAaAVLESU Sale SLES Moge a Disk Wipe Dod 5220 220 Hard Disk Recovery e File System Check SNMP Language Write Access I O Tests e Show Hide Front Panel Into Service Menu ENWW 2 The Front Panel tells you whether the information is currently shown or hidden and allows you to change the situation by using the Up and Down keys and pressing OK Show Hide Front Panel Info SHOW network information in front panel Press and y to change the YaLlue Press ok to confirm or to exit 3 The system upgrades the internal memory to retlect the chosen selection 4 Press OK to finish Show Hide Front Panel Info Diagnostic result 0K Press ok to continue Enable Disable Port 280 This security utility allows you to enable or disable port 280 communication with the Embedded Web Server using the embedded LAN connection 1 In the Service Utilities submenu scroll to Enable Disable Port280 and press OK Service utilities GUISE Wl IHE DUC aZ W gewg a Hard Disk Recovery File System Check
67. must select whether you would like to continue with the calibration by pressing the OK key Press Cancel to exit the calibration Calibrate Drop Detector Do you want to perforn the drop detection lt alibration Press w for yes or for no 4 The printer will start to calibrate the Drop Detector which takes about 30 seconds Calibrate Drop Detector Calibrating step 2 of 13 5 Once the Drop Detector has been calibrated the results will be displayed on the Front Panel Press OK to finish the calibration The offset is the displacement from the nominal carriage position for doing the drop detection Window width refers to values captured by the drop detector sensor The offset should be within the valid range and the window width should be at least the minimum shown If the values are correct press OK to accept them If not the drop detector is not correctly installed either because the service station has not been correctly installed in the scan axis or because the drop detector is not correctly installed or not working properly Press Cancel to reject the values A CAUTION Do not accept these values if they are not within the right range as the printer will not work properly Calibrate Drop Detector Offset 14 valid range S6 56 Wim width d minioum 14 Press w to accept or to reject values 6 Press OK to end the calibration Calibrate Drop Detector Diaghostic result Presa tO continue
68. not the printer Do not attempt to try to replace printer pap g p p p y p p parts to solve this problem ENWW General troubleshooting 5 The basket was damaged during printer setup 1 There are three plastic parts that could break during printer installation and need replacing 2 Check the parts table and graphics in Parts and Diagrams to identify what service parts you must order See Printer Support on page 161 3 Replace the component See Bin Assembly on page 188 mac gt fe SE D N gt O fe Q Paper handling troubleshooting Roll paper The Front Panel indicates that paper is misaligned or incorrectly positioned e The roll may be loaded the wrong way The paper should load over the roll toward you e Check that the paper is correctly loaded onto the spindle e The paper may be loaded at an angle The right hand edge must be aligned with the blue line on the Print Platen e Check that the Right Roll Support is properly attached and screwed to the printer The Rewinder located on the Right Roll Support should maintain proper back tension If the Right Roll Support is misaligned or not properly attached to the printer the Rewinder will not function properly To further diagnose problems with the Rewinder see Rewinder Test on page 114 Sheet paper e The sheet must be loaded with the right hand edge against the white line on the upper roll cover e The paper may be crumpled or warped or may have ir
69. not touch wipe or attempt to clean the printhead nozzles This can damage the printhead and reduce print quality Connectivity troubleshooting Connectivity problems are resolved differently for USB embedded LAN and Jetdirect connectivity Follow the advice given in the appropriate section below USB device connectivity troubleshooting If the printer experiences problems with USB enumeration the computer does not detect the printer when the USB cable is plugged in or with USB performance throughput is slow then try the following checks e Check that the USB port in the computer is a USB 2 0 High Speed port Some old computers and USB hubs have slower USB 1 1 Full Speed ports and those should not be used with Designjet printers Do not ignore a warning message on your computer such as i This device can perform Faster x This USB device can perform Faster if you connect it to a Hi Speed USG 2 0 port For a list of available ports click here e Check the USB cable o Check that the USB cable is USB 2 0 Certified check the USB logo on the packaging of the cable or on the cable itself or check the specifications of the cable o Try a shorter USB cable Cables close to the 5 m limit often cause problems Make sure the USB cable doesn t pass near possible sources of electrical interference CRT monitors engines etc e Connect the printer to a ditferent USB port on the computer If possible try using
70. out before and after restoring to factory default settings Set any custom I O settings that may have been lost back to their desired values using the Configuration information printed EIO Jetdirect card connectivity troubleshooting Perform the following procedure checking the connectivity carefully after each step to see whether the problem has been fixed 1 Change the LAN cable a Disconnect the LAN cable at both the remote end and the printer end of the cable b Reconnect using the LAN cable Use a different LAN cable if possible 2 Try connecting to a different Ethernet socket in your network router or switch 3 If possible try to reset the Ethernet switch or router This may involve turning it off and on again 4 Adjust the configuration settings a Print out the original Jetdirect O settings from the front panel select the Internal Prints menu then Service information prints gt Print connectivity config b Print out the original Jetdirect protocol settings from the front panel select the Connectivity menu then Jetdirect EIO gt Modify configuration gt Information gt Print protocols gt Yes Return to the main menu c Reset the Jetdirect I O to factory defaults from the front panel select the Connectivity menu then Jetdirect EIO gt Restore factory settings d Restart the printer and wait 5 minutes e Print out the new Jetdirect O settings from the front panel select the Internal Prints menu th
71. paper path Er NOTE When clearing a paper jam sometimes paper is stuck in the paper path To clear this you must lift the Media Lever and insert thicker paper into the paper path to push out the paper that is still stuck there 2 Is the customer using non HP paper e The use of non HP paper can easily be the cause of paper jams and head crashes especially head crashes because HP paper is specially formulated to avoid cockle one of the primary causes of head crashes If the paper is not HP approved advise the customer to use HP paper and check to see whether the problem is now solved Banding at variable extreme environmental conditions Since the Accuracy Calibration has been done at normal environmental conditions printing in extreme environmental conditions will cause banding because the advance of the Media Advance Roller does not correspond to the same conditions that the calibration was done in To solve the problem try the following Pertorm the Accuracy Calibration in the new environmental conditions Refer to the User s Guide Worm marks on HP Coated paper with light area fills Light bands S shaped in Paper axis direction where light area fills are printed causing unacceptable Image Quality defect e Print the Service Configuration Print and check whether the humidity level is very low below 30 Increasing humidity may help in reducing the severity of the problem 2 NOTE The paper is causing the problem and
72. parts can be replaced by customers who have the appropriate flier Removal and installation a 3 OO lt O Q O 2 e Qa 1 Open the upper or lower roll cover 2 Remove the spindle 3 Unscrew the pinch arm assembly 322 Chapter 6 Removal and Installation ENWW ENWW 4 Remove the pinch arm assembly 5 Locate the new pinch arm assembly and screws 6 Fit the pinch arm assembly to the roll cover Pinch Arm Assembly T1200 only 323 o E gt O z D 2 2 G m V 7 Screw the pinch arm assembly to the roll cover a 3 OO g lt O Q O 2 Qa 8 Insert the spindle 324 Chapter 6 Removal and Installation ENWW Pinchwheel Assembly H Removal 5 E 1 Switch off the printer and remove the power cable F 2 Open the Window ow 5 3 Remove the Spindle on page 373 4 Remove the Roll Guide Left on page 352 5 Remove the Roll Guide Right on page 353 6 Raise the Media Lever 7 ENWW Pinchwheel Assembly 325 8 Remove two T 10 screws that secure the Pinchwheel Assembly to the printer a 3 6 0 g lt O Q O 2 Qa 9 Remove the Pinchwheel Assembly from the printer Installation Use the following procedure to align the Pinchwheel Assembly using the Pinchwheel Alignment Tool during reassembly 326 Chapter 6 Removal and Installation ENWW EY NOTE Never remove and replace all the Pi
73. perform the full calibration 2 The Front Panel prompts you to load the paper manually Line Sensor calibration Please raise the lever Please open the window Please feed paper to cover right side of print platen Please lower the lever Please close the window Press m to continue 3 Feed a sheet of paper manually into the printer the printer will not try to move it until it fully covers the right hand size of the print platen It must cover the line sensor so that the printer detects it An A4 or US Letter paper size is sufficient ENWW Service Calibrations 157 4 When you have loaded the paper press OK The printer starts the calibration process and displays the results on the Front Panel if successful Press OK to continue Line Sensor calibration QWHITE BLACK RANGE B 799 700 900 R 655 700 900 0 861 700 900 G 861 709 990 Press m to confirm or a to exit If the calibration fails start again from the beginning If necessary try replacing the Line Sensor 5 The Front Panel asks you to unload the paper It then reminds you to reload roll paper in the normal way and perform the full Line Sensor calibration see The full calibration process on page 155 Calibrate Sheet Sensor The purpose of this Service Calibration is to calibrate the single sheet sensor This sensor should be calibrated whenever a new sensor is installed or if single sheets cannot be loaded 1 In the Service Calibrations submen
74. providing the following information e Unit information S N P N accessories e Conditions where the problem occurs and conditions prior to the first occurrence of the problem e The result of the previous 7 steps e The printer information pages either printed and faxed or obtained through the Embedded Web Server V Q Oo 0 Q i O te Le Ez E Q sjm V a W e The System Error detailed information it can be obtained by pressing CANCEL Down e Information on the workflow Operating System o Application o Driver Settings in the driver and the application Settings in the printer o Connection method and settings The original file along with the information on how to reproduce the issue A print to file that can reproduce the issue e The printer logs In order to obtain the printer logs see Appendix C Obtaining the printer log and the diagnostics package on page 90 Random 79 04 during continuous printing The error does not happen with a single job It happens randomly during continuous printing normally while the printer is managing a heavy load printing a project or in a reprographics environment This type of error is caused either by memory leaks or by concurrence issues in the printer s firmware They normally happen in non common environments where these memory leaks or concurrence issues that have not been detected during qualification have occurred These issues cause the printer to
75. resolve the problem e Reading the Advanced Diagnostic Print Results e Printhead Alignment e Nozzle Health e Force Drop Detection The Advanced Diagnostic Prints What are the Advanced Diagnostic Prints These tests provide more information about the IQ detects found in the Image Quality Service plot 12 Chapter 1 Troubleshooting ENWW The Advanced Diagnostic Print is divided into the following parts e Visual Media Advanced Diagnostic Used to check advance reliability e Printhead Alignment Diagnostic Used to check pen alignment reliability e Visual Nozzle health Diagnostic Used to check nozzle health reliability oo H 0 se lt W is 2 gt Yen e Force Drop Detection Used to reset the nozzle health historic database and force new drop detection Printing the Advanced Diagnostics Print 1 In the Service Utilities submenu scroll to Diagnostic Print and press OK Seryice utilities e Turn Drive Roller a Purge Tubes Hl Reset life counters Diagnostic Print Set Date and Time e Enable Disable Firewall k FoskhlesNicahle lean Mode 2 You will be given three options Use the Arrow keys to select Advanced Diagnostic Print Diagnostic Print Image Quality Service Best Image Quality Service Normal Advanced Diagnostic Print 3 Use the Arrow keys to select the option you want and press the OK key to start printing Advanced Diagnostic Print e Paper Adva
76. restart E NOTE Once you have completed the Rewinder diagnostic test you must perform a Paper Advance Calibration Paper Advance Calibration on page 148 Ink Delivery System IDS Test The complete Ink Delivery System test consists of three individual tests for the different components related to this subsystem These three tests and their associated functions are e Ink Delivery System Check the Ink Supply Station subsystem o Show tubes usage as a percentage of expected lite o Test communication with Ink Supplies e Check Ink Supplies o Test communication with Ink Supplies e Show ink levels o Check that Ink Supplies are ready for purging the remaining ink is enough for the setup process and the ink supply is not faulty e Check Leakage e Check the Ink Supply Station subsystem o Check for ink supplies or tubes leakage Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform 116 Chapter 3 Diagnostics Menu ENWW Ink Delivery System If there is a failure at any point during the tests the Front Panel will display the relevant System Error Code To troubleshoot any displayed error codes see System Error Codes Full Descriptions on page 58 1 In the Diagnostics menu scroll to IDS and press OK
77. send that job to the printer Try sending the same job using a print queue that uses a different type of connection For example use a network connection instead of USB or use the LPD network printing protocol instead of port 9100 Data related SE79 04 HP Designjet printers have Hard Disks and non volatile memories that contain databases and files that can be modified with user data Some examples include e The printer s queue e The hard drive partitions that contain user jobs e The database that stores the printer settings e The database that stores accounting information Some of this data is accessed by the printer at start up and some others are accessed as needed If any of this fields contains corrupt data or data with characters or values that cannot be correctly processed by the printer a 79 04 system error may occur Possible symptoms 78 Chapter 2 System Error Codes ENWW ENWW There are two different types of symptoms for data related 79 04 system errors 1 When the corrupt data is accessed during start up a The printer will display a 79 04 during the start up process b Switching the printer off and on again will not solve the issue The printer will continue displaying the 79 04 system error until the corrupt data has been cleared through a service procedure 2 When the corrupt data is accessed during normal printer operation a The printer will start up normally b When the data is accessed for example w
78. service menu is documented in Chapter 5 Service Calibrations See Paper Advance Calibration on page 148 Printhead Alignment EY NOTE To ensure you obtain meaningful results use the same type of paper that the customer was using when they encountered the image quality problem ENWW Print quality troubleshooting 15 oo O e lt W 2 gt 0 Yen This plot helps you to visually check any alignment problems of the printer You use it to precisely measure the alignment error with a 3 dot row accuracy For the printer to be considered correctly aligned the results must be within 3 dot row The illustration shows the complete Printhead Alignment that identities each of the specific alignment test results covered oe gt e SE D N 5 O fe r Q 2 TTT E TT Te TT IEE aE ce EEE cE a a TT Sd a ael IEPES HIN EEN E ENA E E HTE AHH CA TN Rn ea E Pe WS LOE RT Ti Minh THEW ME La a IMi HET mi PTA TO PEN TEN ae EEH iyi vi PEI AT Leet ee UE The Printhead Alignment Diagnostic print shows the following diagnostic test results a Line Sensor Calibration b Pen to Pen Align Carriage thetaZ d Bidirectional align high e Bidirectional align Low For tests a b and c the order of the color band is TS For tests e and f the order of the color band is SL See lt ie ie E ft Once the printer has correctly printed
79. should follow the guidelines for this type of error ENWW Appendix A How to troubleshoot SE 79 04 85 N lt WV a 3 mi ka ka e ka A O Q i Ww Try to identify the combination of settings or actions that led to the system error and try to reach the same result with a different combination Escalate the issue to fix the original problem If none of the previous steps could solve the issue escalate it with the following information e Unit information S N P N accessories e Conditions where the problem occurs and conditions prior to the first occurrence of the problem e The result of the previous 8 steps e The printer information pages either printed and faxed or obtained through the Embedded Web Server e The System Error detailed information it can be obtained by pressing CANCEL Down e The printer logs In order to obtain the printer logs see Appendix C Obtaining the printer log and the diagnostics package on page 90 Front panel displays 79 04 while printing While printing a single job The error happens after a single job is sent It s easy to identity which job that has produced the error since every time that this same job is sent the error is replicated Is 86 Chapter 2 Reboot the printer twice after the first reboot the printer will show the 79 04 system error again since the printer will attempt to reprint the last job in the queue which is the one that caused the issue I
80. the Carriage Assembly manually 5 6 Loosen the T 20 screw Belt Tensioner to the printer to remove the tension from the belt ENWW Scan axis Motor 363 7 Leave the Belt Tensioner in place gt a 3 6 0 g lt O Q o 2 j Q A 3 i z ie wy ru ii BY 8 Remove the Belt Assembly from the drive wheel of the Scan Axis Motor 9 Remove three T 20 screws that secure the Scan Axis Motor to the printer 364 Chapter 6 Removal and Installation ENWW 10 Unroute the Scan Axis Motor supply cable from the cable clamp ge 5 Oo g2 F E7 T a ENWW Scan axis Motor 365 13 Carefully pull the Scan Axis Motor out of the printer 10 mm until you can rotate it approximately 30 degrees counterclockwise ta a 3 6 0 g lt O Q O 2 Q E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 366 Chapter 6 Removal and Installation ENWW Service Station Removal 1 Switch off the printer and remove the power cable ee a O m V 2 Remove the Cover Right on page 241 Oo o o gt O z D 3 Disconnect the two lower connectors 4 Unsnap the clamp from the bottom of the metal sideplate 5 Remove the grounding cable attachment T 10 screw from t
81. the Hard Disk Drive Hard Disk Recovery Utility The Hard Disk Recovery utility erases the hard disk and restores the factory firmware 1 In the Service Utilities submenu select Hard Disk Recovery and press OK Service utilities H Diagnostic Print Set Date and Time Enable Disable Firewall Enable Disable Sleep Mode Disk Wipe Dod S228 270M e Hard Disk Recovery 2 The front panel reminds you to unload the paper Hard Disk Recovery Flease unload the paper Fress ok to continue Press to exit 3 Press OK to proceed or Cancel to exit If you press OK the printer begins to erase the hard disk and restore the factory firmware it restarts automatically during this process The front panel displays a progress bar A CAUTION Do not try to interrupt this process All frontpanel keys are disabled until it has finished File System Check The File System Check checks the tile system on the hard disk and automatically corrects any problems that it finds 1 In the Diagnostics menu select File System Check and press OK Service utilities BEUTAQMUSTTC PPTTE Set Date and Time P Enable Disable Firewall Enable Disable Sleep Mode Disk Wipe Dob 5228 220 e Hard Disk Recovery e File System Check 2 The front panel asks you if you want to proceed with the File System Check File System Check Do you want to Launch the file system check This will restart the printer and will take severa
82. the paper This calibration is necessary to control the exact movement of the paper in order to avoid print quality problems like banding If you need to perform a Paper Advance Calibration to solve a print quality problem it is recommended that you first try the Paper Advance Calibration from the user s menu which will calibrate the printer to a specific paper type E NOTE You can perform Paper Advance Calibration on a sheet or roll but the paper type should always be HP Universal Instant dry Photo Gloss You are recommended to order the Paper Advance Calibration Kit 24 in models Q6683 60241 44 in models Q6687 60093 which contains two sheets of HP Universal Instant dry Photo Gloss paper Pertorm the Service Accuracy Calibration whenever e Banding is detected in prints Service calibrations also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform The Paper Advance Calibration is split into two parts and should always be done in this order 1 Print Calibration Pattern The printer first calibrates the Analog Encoder and then prints the Paper Advance Calibration pattern 2 Scan Calibration Pattern The printer scans the Paper Advance Calibration pattern in order to calibrate the nominal advance of the paper E NOTE O
83. to the black connector 256 Chapter 6 Removal and Installation ENWW 5 Remove two T 20 screws that secure the Electronics Module to the printer ge 5 Oo m g2 30 u q faa 6 Remove one T 15 screw that secures the Electronics Module to the printer 7 Remove one T 20 screw that secures the Electronics Module to the printer ENWW Electronics Module Main PCA and PSU 257 8 Remove two T 20 screws that secure the Electronics Module to the printer Fh m x 4 a 3 O O g lt O Q o 2 56 9 E NOTE When you install the Electronics Module make sure it is correctly aligned with the mounting rail 258 Chapter 6 Removal and Installation ENWW amp NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 ENWW Electronics Module Main PCA and PSU 259 5 E gt O z D 2 2 G m VN Encoder Disk and Encoder Sensor amp NOTE Never install a previously used Encoder Sensor PCA This can cause serious problems and may make the printer unusable Removal a 3 6 0 lt O Q O Q gt Q 1 Switch off the printer and remove the power cable Remove the Cover Left on page 236 Remove the Electronics Module Main PCA and PSU on page 256 Remove th
84. to the paper sensor you are recommended to introduce a sheet of A4 bond paper into the paper path as shown so that the paper sensor flag will be down and out of the way when you are handling the cleanout 5 Unscrew the screws as shown 6 First extract the right side of the cleanout as shown and then the lett side Be careful with the paper sensor cable ENWW Cleanout 231 7 Disconnect the paper sensor cable connector a 3 60 g lt O Q o 2 56 232 Chapter 6 Removal and Installation ENWW Converger Switch off the printer and remove the power cable Removal ee a O m V 1 Open the upper roll cover and rewind the upper roll Oo o o gt O z D 2 Remove the upper roll and spindle 3 Rewind and remove the lower roll in the same way 4 Remove the screw on the left side of the converger at the rear of the printer ENWW Converger 233 6 Move the right side of the converger in the direction of the arrow then remove the whole converger from the printer a 3 6 0 g lt O Q O 2 Qa Installation 1 Replace the converger by inserting the right end into position first and then pushing the handle into place 2 Replace the screw 3 Replace and reload the rolls of paper 4 Close the covers 234 Chapter 6 Removal and Installation ENWW Cover Front Removal 1 Switch off the printer and remove the power
85. try to install a Hard Disk Drive that was previously used in a different printer the printer displays a System Error and will not start successfully See Hard Disk Drive on page 278 266 Chapter 6 Removal and Installation ENWW Freewheel Assembly These parts can be replaced by customers who have the appropriate flier Removal and installation ge 5 Oo 5 5 os 0 gq oe 1 Open the roll cover 3 Remove the freewheel assembly ENWW Freewheel Assembly 267 4 Locate the new freewheel assembly and screws a 3 60 g lt O Q O 2 Q T 5 Fit the freewheel assembly to the roll cover ku 6 Screw the freewheel assembly to the roll cover 268 Chapter 6 Removal and Installation ENWW 7 Close the roll cover ge 5 Oo m g2 F u q oe ENWW Freewheel Assembly 269 Front Panel Removal 1 Switch off the printer and remove the power cable a 3 6 0 E O Q O 2 gt Q 2 Open the Window 3 Squeeze the top edge of the front panel strongly enough to release the attachment clips and begin rotating the Front Panel vertically in the next step Dr w i ls gt 4 Rotate the front panel vertically 270 Chapter 6 Removal and Installation ENWW 5 Disconnect the interface cable from the Front Panel ge 5 Oo 55 os u gq oe 6 Push in the clip that prevents the Ferrite Core from bei
86. 125 Hard Disk Recovery Utility on page 140 File System Check on page 140 Entering the Diagnostics Menu 96 1 2 Chapter 3 Make sure the printer is switched off with the Power key on the front of the printer and not with the power switch on the back of the printer Press and hold the Up and OK keys While holding the Up and OK keys down press the Power key to turn on the printer then release it while continuing to hold down the Up and OK keys Wait until the HP logo appears in the frontpanel display then release all keys In the Diagnostics menu select a diagnostic test with the arrow keys and press the OK key to begin the highlighted test Diagnostics Menu ENWW Diagnostics menu 2 Paper Drive ea Electronics Module e4 Carriage Assembly 5 Sensors eG Rewinder H7 TAS Y E amp Y NOTE The Diagnostic Tests and Utilities work in a special mode that does not require the full initialization of the printer Therefore whenever you have finished a test you must power off the printer and power on again before trying to print or before executing another test NOTE In some cases a quick press of a button may not be recognized by the printer When pressing a button be sure to press it deliberately and all the way to the bottom of its travel NOTE Ifthe printer hangs up during a test switch the printer off and restart from step 1 Scan Axis Test The complete Scan Axis test consists of individual tests
87. 2 Remove the Cover Right on page 241 g t 3 Remove the Cover Left on page 236 4 Remove the T 10 screw that secures Encoder Strip to the printer 5 Grip the Encoder Strip and move it towards the left to take off the tension until you have completed the next step ENWW Encoder Strip spring and attachment nut 263 6 Unclip the Encoder Strip from its attachment lugs a 3 6 0 g lt O Q O 2 gt Qa 7 Loosen the T 10 uncapping screw sufficiently so you can manually move the Carriage Assembly in step 8 Push the Carriage Assembly into the print path 264 Chapter 6 Removal and Installation ENWW 9 Unclip the Encoder Strip tensioner from the right hand end and pull the encoder strip straight out ge 5 Oo St 3 E 0 gq oe E amp Y NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 ENWW Encoder Strip spring and attachment nut 265 Formatter Removal 1 Turn off the printer and remove the power cable a 3 6 0 g lt O Q O 2 o Q 2 Fully loosen the two locking thumbscrews that secure the Formatter in the printer Installation 1 When you install a new Formatter follow the instructions provided on the flier that accompanies it to set up the printer 2 Ifyou
88. 236 e Cover Rear on page 240 e Cover Right on page 241 e Cover Top on page 244 e Cutter Assembly on page 247 e Drop Detector on page 251 e EE Box on page 253 e Electronics Module Main PCA and PSU on page 256 e Encoder Disk and Encoder Sensor on page 260 e Encoder Strip on page 262 e Encoder Strip spring and attachment nut on page 263 ENWW 177 e Formatter on page 266 e Freewheel Assembly on page 267 e Front Panel on page 270 e Front Trim Left on page 273 a 3 OO g lt O Q o 2 55 e Front Trim Right on page 275 e Full Bleed Foam on page 277 e Hard Disk Drive on page 278 e Ink Cartridge Door Left on page 279 e Ink Cartridge Door Right on page 281 e Ink Supply Station Left on page 283 e Ink Supply Tubes on page 287 e Ink Supply Tubes Support Rail on page 294 e Line Sensor on page 296 e Media Advance Drive on page 302 e Media Lever on page 309 e Media Lever Position Sensor on page 311 e Media Output Assembly on page 313 e Outof paper Sensor on page 315 e Panel Left on page 318 e Pen to Paper Space PPS Solenoid on page 320 e Pinch Arm Assembly T1200 only on page 322 e Pinchwheel Assembly on page 325 e Print Zone Overdrive on page 333 e PSU on page 337 e Real time Clock Battery on page 339 e Roll Cover Bumpers Lower on page 340 e Roll Cover Bumpers Upper on page 343 e Roll Cover Lower T1200 only on page 346 e Roll Cover Upper on page 350 e Roll Gu
89. A A T A TS 163 Conor Oo f cot Ko eere E E E E E EEE 164 ROR C OVET aai rE E E EAEE E A E E EEE EE E E E EE E EE 165 ENWW Left Cover aes 166 Right Hand Assemblies carsa dG eaceseoesnimtaspaerendacmadnoee saethatedbeanea an sbosasioeaemaesancedaennseneysaedeeasenesienice 167 lei Hand VSS MM UN SS sot szs sin eden sxtecnecmser ate etee vce E EE E eE SNE 168 Cange AS EO ae ee eee eee rem ene eee een eee eee 169 GCN SASS CUMS erpressen rin nra EAE estes pareve dard tara EESE OEE 170 Paper Path Assemblies Front cccccccccccceeseeecee se eeeee ee eeeeeeeeeeeeeaseeeeeeese cesses eeeeeaeeeeeesaeeeeeeaas 171 Paper Path Assemblies Rear nnnnnnsnnnsssnnessnenssinnnssrrnsssressssrrsssrinssriressrerssrersssressrerrsrerrrssn 172 KO UPRONA E E A E 173 Toas e E E E E gr EE E A E A aceatends 174 TOO Dts sere tesa ate A A E E EE AE E E E EEA ee 175 Miscellaneous FINS areenat E EEA EEE A E E EA E A ESE 176 6 Removal and nshalahorn isasid TS 177 aee Li E e EEEE E EET L E EEA O ENEE 180 Customer Sel Repair 010 ghana EE E EE EA 182 Service Calibration Guide to Removal and Installation ccccccccccccceeeeeceesseeeeceseneeeesesseeeeeeseees 184 BSH PSS SMO crassa aE cu tonaa tue eaausanreese E E aac pb ice nase uaan EENE 187 BGS Se MOI Se at cliche sates A E oncdin O E ES 188 Bi SIGS Springs TI 200 OMY aszoeteaaaseaties eens aceiseoesaeshaassaeneastes aa edak e oaen 191 Bumpers lel and Righi sssctsressniicereieisre rir nn ee ERE e A E
90. Carriage Cycles which corresponds to approximately 100 000 AO prints on average Under normal usage conditions it will be approximately 5 years before the printer needs maintenance If the printer is used more than the normal usage conditions then it will need maintenance service much more frequently DAIUIADIAg 2 i Q A D One of the EEROM counters is assigned to counting the number of carriage cycles When these components of the printer exceed this amount the front panel displays the following message Maintenance 1 required Maintenance 2 required Once one of the maintenance advised messages is displayed the relevant preventive maintenance kit must be used to replace the most worn parts of the printer See Removal and Installation on page 177 when replacing the necessary parts Preventive Maintenance Kits There is no preventive maintenance kit for the cutter which is expected to last for the life of the printer Preventive Maintenance Kit 1 for 44 in models CH538 67024 CH538 67044 Carriage with Cutter Assembly SV 406 Chapter 7 Preventive Maintenance ENWW CH538 60141 Scan Axis Motor SV CH538 67025 Tube System 44 Assembly with Trailing Cable SV CH538 67018 Belt 44 SV Ey NOTE The Lubrication Kit is not included in the Preventive Maintenance Kit See Tools 2 on page 1 5 Preventive Maintenance Kit 1 for 24 in models CQ305 6001 7 Ey NOTE The Lubrication Kit is not
91. Chapter 6 Removal and Installation ENWW 29 Unscrew the Trailing Cable support two screws ge 5 Oo m g2 30 u v a ENWW Carriage and Cutter Assembly 215 32 Remove the Scan Side Panel a 3 OO g lt O Q O 2 Q 33 Carefully slide the Carriage Assembly and Belt Assembly out of the printer and the Trailing Cable if you are removing it with the Carriage Assembly A CAUTION Be careful not to damage the PRS Slider amp NOTE When you reinstall the Carriage Assembly take care not to damage the PRS Slider NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must pertorm see Service Calibration Guide to Removal and Installation on page 184 216 Chapter 6 Removal and Installation ENWW Carriage Bushing Rear 55 Removal 5 E 1 Switch off the printer and remove the power cable F 2 Remove the Cover Front on page 235 3 Remove the Cover Right on page 241 4 Remove the Cover Left on page 236 5 Remove the Cutter Assembly on page 247 6 Remove the Front Panel on page 270 7 Remove the Cover Top on page 244 8 Remove the Window Position Sensor on page 398 9 Remove the Encoder Strip spring and attachment nut on page 263 10 Remove the Carriage Assembly on page 169 11 Squeeze the lett hand clip of the Carriage Rear Bushing sufficiently to be able to release it from
92. Damper Rotary from the Top Cover T1200 only ge 5 Oo 5 5 F E7 T a 6 Remove the T 15 screws that secure each of the remaining three Window hinge locking plates to the Top Cover ENWW Window 395 8 Remove the remaining three Damper Rotary pieces from the Top Cover a 3 O O g lt O Q O 2 gt Q 9 Grip the Window at the left and right edges and move it horizontally towards the right as far as it will go 10 Pull the Window towards the front to disengage the hinges 396 Chapter 6 Removal and Installation ENWW 11 Lift the Window vertically out of the printer ge 5 Oo m g 3B 0 q faa ENWW Window 397 Window Position Sensor amp NOTE The sensor design has changed slightly since the illustrations were made The new sensor is gt a 3 me O O E shown below O Q o 2 z Q Removal 1 Switch off the printer and remove the power cable Remove the Cover Right on page 241 Remove the Cover Left on page 236 Remove the Front Panel on page 270 Remove the Cover Rear on page 240 Remove the Cover Top on page 244 Disconnect the Window Position Sensor ee 398 Chapter 6 Removal and Installation ENWW 8 Remove one T 15 screw that secures the Window Position Sensor to the printer ge 5 Oo St 3 E 0 gq oe 9 Remove the Window Position Sensor from the printer EY NOTE When you finish installing o
93. Disk Formatter on page 266 CQ305 60023 SATA Hard Disk Drive with FW Q5669 60705 Media Lever Q5669 60706 Media Lever Position Sensor Formatter on page 266 Media Lever on page 309 Media Lever Position Sensor on page 311 4 5 7 10 11 2 J Q VN e a z 9 re g 3 VN 168 Chapter 5 Parts and Diagrams ENWW ven CH538 67044 Carriage with Cutter e Carriage and Cutter Assembly on page 208 CH538 67019 Cutter Assembly with Screw CSR Cutter Assembly on page 247 A Q5669 60687 Carriage Rear Bushing Carriage Bushing Rear on page 217 CK837 67001 Carriage Latch Carriage Cover and Carriage Latch on page 219 Latch on page 219 Line Sensor on page 296 Parts and Diagrams ENWW Carriage Assembly 169 Scan Axis Assemblies CK839 67005 Encoder Strip including Encoder All 44 in models Encoder Strip spring and Strip Spring and Nut attachment nut on page 263 CK837 67017 Encoder Strip including Encoder All 24 in models Encoder Strip spring and Strip Spring and Nut attachment nut on page 263 CH538 67018 Belt Assembly with Belt All 44 in models Belt Assembly on page 187 Tensioner 3 CQ305 60016 Belt Assembly with Belt All 24 in models Belt Assembly on page 187 Tensioner 3 4 CH538 67025 Tube System with Trailing Cable All 44 in models Trailing Cable on page 384 CK837 67014 Tube System with Trailing Cable All 24 in models Trailing Cable on page 384 1 1 2 2 4 J Q ba WV Q
94. Ds again If the same LED sequence continues replace the next component indicated in the table Formatter Formatter Formatter Front Part to change Il LED li LED panel status Power supply see Electronics Module Main PCA and PSU on page 256 Formatter see Formatter on Formater see Formatter on page 266 Formater see Formatter on page 266 Flashing soe e Hard Disk Drive see Formatter on page 266 On On Flashing Of o va Hard Disk Drive see Formatter on page 266 Main PCA see Electronics Module Main PCA and PSU on page 256 ENWW What to do if the Front Panel is blank 55 Formatter Formatter Formatter Part to change LED Il LED lil LED On On On Off n a 1 Formatter see Formatter on page 266 2 Main PCA see Electronics Module Main PCA and PSU on page 256 7 On On On Flashing n a Main PCA see Electronics Module Main PCA and PSU on page 256 Front Panel see Front Panel on page 270 light on Formatter see Formatter on page 266 Main PCA see Electronics Module Main PCA and PSU on page 256 Frontpanel cable see Front Panel on page 270 Continuable and Non Continuable Error Codes N lt N 3 rm a ba e ka A O Q M N Some of the Error Codes are continuable which means you can press OK on the front panel and continue working with the printer Non Continuable Error Codes do not allow you to continue working with the printer in this case power the printer OFF a
95. ENWW 3 The front panel displays the status of the Ink Cartridges Press m to continue Press OK to continue Open the relevant Ink Cartridge cover for the Ink Cartridge you want to replace Pull the required Ink Cartridge straight up to remove it from the printer Se E The front panel indicates the missing Ink Cartridge Ink cartridge missing Instell ink cartridge Ta Shadi 8 Before removing the cartridge from its wrapping shake it vigorously 9 Unwrap the new ink cartridge find the label identifying the ink color Check that the letter or letters marking the empty slot matches the letter or letters on the cartridge label 10 Insert the ink cartridge into its slot 11 Push the cartridge into the slot until it snaps into position You should hear a beep and see confirmation that the cartridge has been inserted Press m to continue Ta Shai 12 When all cartridges have been inserted close the cover Printhead information replacement and alignment Obtaining Printhead Information 1 Scroll to the Ink Menu icon and press OK Ma i n Menu eee ENWW Ink supplies troubleshooting 39 oo H 0 se lt W is 2 gt 0 Yen 2 In the Ink Menu submenu scroll to Printhead information and press OK Ink View ink levels Replace ink cartridges Replace printheads Ink cartridge information Printhead information oe ka e em p
96. F HP Universal HG Photo C HP Universal SG Photo l Photo Gloss Paper Photo G Satin Paper Photo Matte Paper Once the paper is loaded into the printer the following message will appear on the Front Panel Print Calibration Pattern Warning If using roll open roll cover now 1 meter of paper will be unrolled to remove back tension Press ok to continue If roll paper has been loaded instead of a cut sheet it s important that you open the cover of the loaded roll Atter you press OK the printer will automatically unroll 1 meter of paper and roll it back again to remove the back tension and then start printing the pattern Please note that opening the roll cover is crucial for avoiding potential paper jams during this operation Press the OK key to continue Press OK to continue The printer advances and reels in about a meter of paper The Front Panel displays the following messages e Advancing Paper e Printing Pattern The printer will start to print the Paper Advance Calibration Pattern This could take several minutes during which the following message will be displayed on the Front Panel Paper advance calibration Printing pattern Service Menu ENWW 15 When the Calibration Pattern has been printed successfully the Front Panel reminds you to leave it to dry for a while Paper advance calibration Ink drying imin 15s 16 When the Calibration Pattern is dry the Front Panel will prompt you to continue
97. Left 239 Cover Rear Removal 1 Switch off the printer and remove the power cable a 3 OO g lt O Q O 2 e Qa Remove the Roll Cover Upper on page 350 Remove the Converger on page 233 Remove the six T 15 and four T 20 screws that secure the Rear Cover to the printer ar p p 5 Remove the Rear Cover from the printer lt _ lt a 240 Chapter 6 Removal and Installation ENWW Cover Right 5 59 Removal T 5 gt 1 Switch off the printer and remove the power cable 2 S V 2 Remove the Cover Front on page 235 3 Remove the Converger on page 233 4 Open the Right Ink Cartridge Door by applying sharp pressure to the right side of the door and lifting firmly where the door meets the Right Cover Use your hands When the door is unclipped from the pressure applied to the right side of the door you will hear a sound that corresponds to the clip amp NOTE Do not use a screwdriver or other tool to open the Right Ink Cartridge Door 5 Remove one T 15 screw that secures the Right Cover to the printer at the rear of the printer ENWW Cover Right 241 6 Remove one T 15 screw that secures the Right Cover to the printer at the rear of the printer a 3 O O g lt O Q O 2 o Q 8 Remove one T 15 screw that secures the Right Cover to the printer accessible under the Front Cover 242 Chapter 6 Removal and Installation ENWW 9 Remove one
98. NWW Pinch arm assembly 421 VN 2 lt e M ka N 422 Appendix B CSR installation fliers ENWW Pinch arm assembly screwdriver l a an S is G a i ENWW Pinch arm assembly screwdriver 423 VN 2 lt e M ka N 424 Appendix B CSR installation fliers ENWW Roll cover upper bumpers a ian S is G a ENWW Roll cover upper bumpers 425 VN 2 lt e M ka N 426 Appendix B CSR installation fliers ENWW Roll cover upper bumpers screwdriver a ian S is G a ENWW Roll cover upper bumpers screwdriver 427 VN 2 lt e M ka N 428 Appendix B CSR installation fliers ENWW
99. O g lt O Q O 2 Q 4 Hold the Roll Cover with two hands while mounting it in the Roll Support 5 Insert the Lower Roll Cover right side hinge into the Lower Right Roll Support pin 192 Chapter 6 Removal and Installation ENWW 6 Insert the Lower Roll Cover left side hinge into the Lower Left Roll Support pin ge 5 Oo m g2 F u gq oe 7 Screw the Lower Roll Cover to the Lower Right Roll Support 8 Screw the Lower Roll Cover to the Lower Left Roll Support ENWW Bi stable Springs T1200 only 193 9 Close the Lower Roll Cover until the other end of the Bi stable Screw is in front of the hole on the Lower Left Roll Support if necessary hold the Roll Cover for a moment with your head a 3 6 0 g lt O Q O Q gt Q 10 Screw the left pre loaded Bi stable Spring to the Lower Left Roll Support Do not let the cover close completely 12 Close the Lower Roll Cover completely 194 Chapter 6 Removal and Installation ENWW 13 Free one end of the right metal link of the right Bi stable Spring ge 5 Oo 55 os 0 gq oe 14 Free the other end of the right metal link of the right Bi stable Spring if necessary play slightly with the Lower Roll Cover 15 Free one end of the lett metal link of the left Bi stable Spring if necessary play slightly with the Lower Roll Cover ENWW Bi stable Springs T1200 only 195 16 Free the
100. OK Diagnostics menu H1 Scan axis Ei 2 Paper Drive k i Electronics Module me 4 Carriage Assembly e 5 Sensors 6 Rewinder Ie 7 Tht The printer will start the Open Loop Rewinder Servo System and Media Driver PWM tests If there is a failure at any point during the tests the Front Panel will display the relevant System Error Code To troubleshoot any displayed error codes see System Error Codes Full Descriptions on page 58 5 c O V U oo a se 0 3 A 2 The Rewinder test starts and the front panel displays the following messages e Initializing e Getting information e Part Number P N e Setting encoder position 3 The Front Panel prompts you to make sure the paper is unloaded and the spindle is removed Rew i rier Initializing Cetting isformatior PArT fuser FAL setting moder positior Pleste remowe 81 spindles Press to oit iiye 4 Remove the paper from the printer 5 Remove the spindles from the roll supports 6 Press OK to continue ENWW Diagnostic Tests and Utilities 115 J a Q 5 Q N A N D 7 The Front Panel displays the results Rew l reder Test passed Pewinderl diagnostics lest passed Fewindere diagnostics Test passed Fewiteierl dliagwstics Test paced Pret a TS rit Bia 8 The front panel displays the test results Press OK to end the test and restart the printer Rew irjer Ciaypostic result amp Press to
101. OK to restart the printer Service Menu ENWW Enable Disable Firewall The purpose of this Service Utility is to enable or disable the system firewall There are currently no known cases when this will be needed but it may help some users experiencing unexplained connectivity failures on embedded LANs Pertorm the Enable Disable Firewall utility as follows 1 In the Service Utilities submenu scroll to Enable Disable Firewall and press OK Seryice utilities e Turn Drive Roller E Purge Tubes Hl Reset life counters A Diagnostic Print e Set Date and Time e Enable Disable Firewall k Fnahlerhicahle Sleean Mode x 2 The Front Panel tells you whether the firewall is currently enabled or disabled and allows you to change its status by pressing the Up and Down keys and then the OK key Enable Disable Firewall Firewall enabled Press and to change the value Fress to confirm or to exit 3 The system upgrades the internal memory to reflect the chosen selection 4 Press OK to finish Enable Disable Firewall Diagnostic result OK Press ok to continue Enable Disable Sleep Mode 1 In the Service Utilities submenu scroll to Enable Disable Sleep Mode and press OK Service utilities F IU UPrive KULLET E Purge Tubes H Reset life counters HA Diagnostic Print Set Date and Time Enables Disable Firewall Enable Disable Sleep Mode ENWW Service Utilities 137 The Front Panel tell
102. Please insert all cartridges Press m to continue Install all the Ink Cartridges Press OK to continue The Front Panel then displays Acumen Supplies test results Ink Delivery System Diagnostic result OK Press m to continue Press OK to end the test and return to the Diagnostics menu Diagnostics Menu ENWW Check Ink Supplies If there is a failure at any point during the tests the Front Panel will display the relevant System Error Code To troubleshoot any displayed error codes see System Error Codes Full Descriptions on page 58 1 In the Diagnostics menu scroll to IDS and press OK Oliageostics meru Bis ra ie b Papar Driva b Fletrmic t Mose b Corio aston ly P Sensors b fev ines T 2 The Front Panel shows the IDS submenu 105 b nt Delivery Sytten gt feck L i Aye 3 In the IDS submenu scroll to Check Ink Supplies and press OK to start the test 4 The front panel prompts you to insert all the ink cartridges Check Ink Supplies Please insert all cartridges 5 O V U p a 0 3 A Press m to continue 5 The Front Panel shows the ink levels of all the cartridges A list of the colors not valid for purge are shown below If all of the cartridges are valid for purging the Colors not valid item will not be shown on the Front Panel Check Ink Supplies Ink levels ml G PK MK Y M 29 42 115 110 037 067 Colors not valid G Press m to continue
103. Q DESIGNJET T770 amp T1200 printer series Service manual 2010 Hewlett Packard Development Company L P lst edition Legal notices This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Table of contents Dy WGN SN EE EEEE E E E T E E E E A E EE A E 1 Usina ine Tron PONE aeiae Eeo E EEE E EE E E AEEA E EAE 2 General troubleshodtiNg ss4ccscpniskeie sete nerseetecaeteneis doadaeicenstd vane se ostium iene sates bao adeweie dein nomen tea deieneiee se 3 Paper handling troubleshooting Aaais aceacencetoncqssenaice cased senutendaene suas sabuteuetsuoateceut anesetecetoreoacenaueeees 6 Printguality hr OW OSM OO NING camncact nose asesave stuacenusceoucntaaucoaseetsasaacaseetaacveseededsnceeoneatoceeeieedeunssaenendst 6 Ink supplies troubleshooting ce 32 Connectivity troubleshooting vaxeenas cote deoheenesa anceesuentcnmesdpetionena cusadeeiaraacheuvesemencuiusetanceseevetuane teas 48 z AVSIM EEG COOS naa E A A TE OT 53 Brodu ON osien ie E E E E E E E E EO 54 EE OG oe ee NEE A OEA A E E E AEE 54 What to do if the Front Panel is blank saceioccccenocdecenssice lncemseeaeseuateredcanedslapiaamdesatdentiaaedendancdadewadaciects 55 Continuable and Non Continuable Error Codes ccceeccccceeseeceeeeeseeeeeeeeeseeeeeeeeseeeseeeegaeeeeeee
104. Remove the two T 20 screws that secure the Right Front Trim to the printer 5 Open the Right Ink Cartridge Door by applying sharp pressure to the right side of the door and lifting firmly where the door meets the Right Cover Use your hands When the door is unclipped from the pressure applied to the right side of the door you will hear a sound that corresponds to the clip amp NOTE Do not use a screwdriver or other tool to open the Right Ink Cartridge Door ENWW Front Trim Right 275 6 Unclip the Right Front Trim a 3 OO g lt O Q O 2 Q 7 Remove Right Front Trim from the printer 276 Chapter 6 Removal and Installation ENWW Full Bleed Foam Removal The complete Full Bleed Foam is constructed of three separate sections left center and right This procedure describes how to remove the left section only Removal of the other two sections is done in the same way ge 5 Oo St F E7 T a 1 Switch off the printer and remove the power cable 2 Open the Window 3 Remove the Left Full Bleed Foam from the lett platen and remove the Platen Middle Foams that are exposed once the Full Bleed Foam has been removed EY NOTE When you reinstall the full bleed foams take care to correctly seat them to avoid possible damage to the Carriage Assembly ENWW Full Bleed Foam 277 Hard Disk Drive Removal and installation 1 Remove the Formatter on page 266
105. Replace ink cartridges Replace printheads Ink cartridge information Printhead information 3 In the Ink Cartridge Information submenu scroll to the Ink Cartridge that you want information on and press OK Ink cartridge information gt V iew G ink cartridge gt View PK ink cartridge View MK ink cartridge View Y ink cartridge View M ink cartridge View C ink cartridge 36 Chapter 1 Troubleshooting ENWW The front panel displays information on the selected Ink Cartridge Use the Arrow keys to scroll through the information G ink cartridge Color Gray Product name HP 2 Product number CO4S94 Serial number 835417 50 10 status OF Ink leveli 38 ml Capacity 69 ml Expiration date Jun 16 ri G ink cartridge Status UK Ink Level 36 ml Capacity 69 ml Expiration date Jun 16 2611 Warranty status In Warranty Manufacturer HP The information supplied is The color of the Ink Cartridge The make of the Ink Cartridge HP no 72 is recommended The product number of the Ink Cartridge The serial number of the Ink Cartridge The current status of the Ink Cartridge The current ink level of the ink cartridge in milliliters Original capacity of the ink cartridge in milliliters The Expiration Date of the ink cartridge The manufacturer of the Ink Cartridge HP is recommended The current warranty status of the Ink Cartridge The printer consumes more gray ink ink t
106. The Carriage Rear Bushing e The Carriage Assembly e The Carriage Rail Oiler To lubricate the Carriage Assembly you will require the Lubrication Kit Q5669 60692 Use the following procedure to lubricate the Carriage Assembly 1 Use the IPA alcohol Q6675 60070 and the cleaning cloth to clean the Carriage Rail and the Carriage Slider Rod 2 Use an Oil Dispenser Q6675 60062 to lubricate the Carriage Rail and the Carriage Slider Rod 3 Replace the Carriage Rail Oiler on page 224 with the new one contained in the kit and add 2 or 3 drops of oil to the foam of the Carriage Rail Oiler 4 Use an Oil Dispenser Q6675 60062 to lubricate the Carriage Rear Bushing Moisture on the Printer Users should use the printer in an environment between 20 and 80 relative humidity To recover from moisture condensation turn the printer Off and using the main roller as a reference wait until the printer is completely dry before using it again ENWW Preventive Maintenance 405 Noisy Carriage Bushing To prevent noisy movement of the carriage remove aluminum or dust particles from the bushing at the back of the carriage and from the slider path along which the bushing moves Lubricate the slider path using the Lubrication Kit Q5669 6069 2 Belt Swelling To prevent new belts from swelling incorrectly keep them in their bags with desiccant until you need to install them Level of Printer Usage Normal printer use means 6 000 000
107. a 2 The Front Panel will show the Service Station submenu Service Station Service Station 3 In the Service Station submenu scroll to Primer Motor and press OK to start the test 4 The Front Panel then prompts you to check the status of the printer Frimer Motor Please check that Window cover closed Lever is lowered Printheads are inserted Cartridges are inserted Press to continue or amp to exif ENWW Diagnostic Tests and Utilities 123 5 Check that e The Window is closed e The Media Lever is lowered e All Printheads are inserted e Valid Cartridges are inserted 6 The printer performs two movements Then a screen is shown where the zero position sensor is checked It is a sensor that detects when the primer is in the zero position The initial value for the sensor is shown Then the primer motor is moved until a changed is shown in current value Priger Kotor Checking zero position sensor Initial value 1 Current value 7 The printer performs a series of movements to test the primer Primer Motor Performing movements Step 2 of 5 8 Ifthe test passes the printer purges the tubes This process takes about a minute z a Q 5 Q N A N D 5 Primer Motor Purging primer tubes please weit 9 The Front Panel prompts you to shut down the printer to complete the test Primer Hotor Diagnostic result OK Press a to shut dow 10 Press OK to shut
108. a 3 O O g lt O Q O 2 Q 2 Unscrew four screws in the formatter 3 Remove the hard disk drive from the formatter by applying force in the direction of the arrow 4 Insert a new hard disk drive E NOTE Ifyou try to insert a previously used hard disk drive the printer displays a System Error and will not start successfully 5 Replace all screws that you removed earlier 278 Chapter 6 Removal and Installation ENWW Ink Cartridge Door Left Removal 1 Switch off the printer and remove the power cable ge 5 Oo St F E7 T a 2 Open the Left Ink Cartridge Door 3 Unclip the left side of the Left Ink Cartridge Door 4 Unclip the right side of the Left Ink Cartridge Door ENWW Ink Cartridge Door Lett 279 5 Remove the Left Ink Cartridge Door a 3 60 g lt O Q O 2 gt Q 280 Chapter 6 Removal and Installation ENWW Ink Cartridge Door Right Removal 1 Switch off the printer and remove the power cable ge 5 Oo 5 5 F u g oe 2 Open the Right Ink Cartridge Door by applying sharp pressure to the right side of the door and lifting firmly where the door meets the Right Cover Use your hands When the door is unclipped from the pressure applied to the right side of the door you will hear a sound that corresponds to the clip amp NOTE Do not use a screwdriver or other tool to open the Right Ink Cartridge Door
109. a short beep EY NOTE If the front panel shows a message saying that the USB flash drive is not supported by the printer ignore the message and continue 3 The printer starts to copy the diagnostic package to the USB flash drive Wait for one or two minutes You may hear several short beeps for each file copied to the USB flash drive 4 When you hear one long beep that means the entire diagnostics package and the printer log have been copied to the USB flash drive You can now remove the drive 5 It will have created a folder with the name part number_serial number_time stamp and in this folder you ll find one or more files with the extension trb As the name of the folder contains the serial number you can reuse the flash drive for different printers and the information will not be lost 90 Chapter 2 System Error Codes ENWW Embedded Web server method 1 You can access the Embedded Web Server by typing the IP address of the printer in a Web browser In the Support tab click Service support to display the following page is HP Designjet T1200 PostScript ARIER Rl Help links s 4 Service support roubleshooting Browse information _ sree Help about the Service tools HP Designjet links Printer information Eye if you need to provide information about the printer you Service support at ye 1 printer 5 ere he extended diagnostics Printer information Click here if you are requested package is currently enab
110. alignment process has been canceled You can restart the alignment with the Image Quality Maintenance menu procedure 2 Load the paper you wish to use You can use a roll that is at least 610 mm 24 in wide or a cut sheet that is A2 landscape or larger 42 Chapter 1 Troubleshooting ENWW 3 Remove and re insert all the printheads see Remove a printhead and Insert a printhead This will start the printhead alignment procedure 4 Ensure the transparent window closed as a strong light source near the printer during printhead realignment can affect alignment 5 The process will take about six minutes Wait until the front panel display shows the process complete before using the printer oo O e lt W 2 gt 0 Yen Image Quality Maintenance Procedure 1 Load the paper you wish to use You can use a roll that is at least 610 mm 24 in wide or a cut sheet that is A2 landscape or larger Do not use transparent and semi transparent paper to align the printheads Photo paper is recommended for the best results plain bond and thin coated papers provide acceptable but marginal results 2 Press the Menu key to return to the main menu and select the Image Quality Maintenance menu icon 3 Select Align printheads The printer will check to see if it has enough paper to run the realignment 4 Ifthe loaded paper is satisfactory the printer will run the realignment and print a realignment Pap Y p g pP g patter
111. and the information itself is impapertely overwritten with a fixed character pattern This method is slower than Non Secure Fast Erase but more secure It may still be possible to access fragments of the erased information by using special tools to detect residual magnetic traces 5 Pass Mode All pointers to the intormation are erased and the information itself is repetitively overwritten using an algorithm designed to eliminate any residual traces This is the slowest method but the most secure Secure Sanitizing Erase meets the US Department of Defense 5220 220M requirements for clearing and sanitization of disk paper Execute the Disk Wipe DoD 5220 220M utility as follows 1 138 Chapter 4 In the Service Utilities submenu scroll to Disk Wipe DoD 5220 220M and press OK Service utilities P FuUrge lubes H Reset life counters Diagnostic Print l Set Date and Time Enabler Disable Firewall e Enable Disable Sleep Mode Disk Wipe DoD 5220 228M Service Menu ENWW 2 Inthe Disk Wipe DoD 5220 220M submenu scroll to Sanity Level and press OK Disk Wipe DoD 5228 220M Sanity Level e Disk Wipe DoD 5220 22 M 3 In the Sanity Level submenu scroll to the required Sanity Level and press OK 3 NOTE Erasing the Hard Disk drive using either of the Secure Sanitize Levels is a very slow EZ g g y process 6 hours for the 1 Pass mode and 40 hours for the 5 Pass mode Sanity Level e Insecure Mode 1 Pass Mode e
112. artridges and press OK to continue 9 The leakage check starts and the front panel displays the remaining time until the leakage check is finished Check Leakage Checking status Remaining time 155 10 The Front Panel then displays Check Leakage test results Check Leakage Diagnostic result OK Press w to continue 11 Press OK to end the test and return to the Diagnostics menu Service Station Test ENWW The complete Service Station test consists of individual tests for the different components related to this subsystem These tests are e Service Station e Primer Motor Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform Diagnostic Tests and Utilities 121 5 O V U p a 0 3 A Service station 1 In the Diagnostics menu scroll to Service Station and press OK Diagnostics menu P Sensors a Rewinder BIOS I 1 0 Information Pe Unit Information mFEOIM fecet x 2 The Front Panel will show the Service Station submenu Service Station gt Primer Motor 3 Inthe Service Station submenu scroll to Service Station and press OK to start the test 4 The Front Panel then prompts you to check the status of the printer Service Station Please
113. ate the issue with the following information Unit information S N P N accessories The printer information pages either printed and faxed or obtained through the Embedded Web Server The System Error detailed intormation it can be obtained by pressing CANCEL Down Information on the workflow o Operating System o Application Driver Settings in the driver and the application Settings in the printer o Connection method and settings Exact information on how to replicate the environment that reproduces the issue including some example files that can be sent to the printer to replicate a heavy load environment These files will need to be o Original application files if the issue happens printing from an application through our driver o Print to files if the issue happens printing from a 3rd party application Information on the approximate frequency of the occurrence of the issue The printer logs In order to obtain the printer logs check the following appendix 88 Chapter 2 System Error Codes ENWW Appendix B Updating firmware in diagnostics boot mode If the printer is displaying a 79 04 system error during start up and will not start normally then services like the Embedded Web Server will not work Since the EWS is necessary to update the printer s firmware using the FMW file which is provided in Designjet Online when the printer does not boot an alternative method to update the firmware will be re
114. ation If there is a failure at any point during the tests the Front Panel will display the relevant system error code To troubleshoot any displayed error codes see System Error Codes Full Descriptions on page 58 4 The printer then starts the PRS test to check the subsystem As the test executes the Front Panel displays the following messages e Initializing e Checking movement 5 Once the test has completed the Front Panel prompts you to confirm that the PRS moved PRS PRS seems to be OK Did the PRS move Press OK for yes Cancel for no 6 If the PRS moved press OK to accept the results If the PRS did not move press Cancel to reject the results and exit the test 7 Press OK to end the test and restart the printer PRS Diagnostic result OK J a Q 5 Q N A N D 5 Press a to restart Scan Axis Test The Scan Axis subsystem is designed to move the carriage assembly between two predetermined horizontal positions with respect to the plane of the print platen This allows papers of different widths to be used without losing print quality Perform the Scan Axis Scan Axis test as follows E amp Y NOTE Perform this test with the Printheads and the Tubes System installed in order to get values that can be compared correctly 1 In the Diagnostics menu scroll to Sean Axis and press OK Diagnostics menu P Paper Drive gt Electronics Module b Carriage Assembly R5 P Sensors
115. ation started Please clean the drive roller Distance covered 7 Remaining time 585 Press to exit 5 To clean the drive roller and overdrive see Cleaning the Drive Roller and Overdrive on page 401 6 Once you have finished cleaning the Drive Roller and the Overdrive press the Cancel key to stop the roller Ef NOTE REMEMBER TO REMOVE THE PIECE OF PAPER FROM THE WINDOW SENSOR BEFORE CLOSING THE WINDOW AS THIS COULD DAMAGE THE WINDOW AND THE SENSOR ENWW Service Utilities 131 Purge Tubes The purpose of this Service Utility is to Prime the Tubes when the Ink Tubes are not new and they need to be re primed or automatic priming was not completed correctly amp NOTE Make sure that NEW Ink Cartridges are installed or that the ink volume remaining in the Ink cartridges is below 88 before starting to prime the tubes If you do not comply you will get a warning message and cannot finish the test NOTE Before using the Purge Tubes utility you must insert the dummy printheads using the Change Printheads procedure Once you have inserted the dummy printheads using the Change Printheads procedure perform the Purge Tubes utility as follows 1 In the Service Utilities submenu scroll to Purge Tubes and press OK Seryice utilities e Turn Drive Roller E Purge Tubes Hl Reset life counters HA Diagnostic Print e Set Date and Time Enable Disable Firewall k FonskhlesNicshle Sleen Mode x 2 The Front Panel p
116. ats like PDF require less resources to print which may solve your banding problem This delay is possibly the result of the following e The user is performing tasks with other applications while printing particularly image processing applications These applications are using too many computer resources and the computer cannot effectively process the print job e The file to be printed is complex and the computer does not have the capacity to print such complex files e f printing over a LAN it is possible that the LAN is too slow to meet the requirements of the print job Troubleshooting ENWW Lines are missing too thin or too thick Shown below is an example of what you might see if you have this problem _ Corrective action 1 Check that the paper type loaded corresponds to the paper type selected in the front panel and in the software You can check the paper type selected by pressing the View information key on the Front Panel Check that the appropriate print quality settings are being used refer to the User s Guide for more information Select the custom print quality options in the Print dialog and if you are using best quality and glossy paper try turning on the Maximum detail option Reprint the job in case the problem has been solved If the resolution of the image is greater than the printing resolution a loss of line quality may be seen You can find the Max Application Resolution o
117. be performed for example when both the Formatter and the Main PCA have been replaced you must perform them in the above order Entering the Service Calibrations Menu 1 Press the Menu key on the front panel Main Menu ORBO H INK 2 To have the user perform certain Service Utilities once inside the Main Menu press the Down arrow key and the Cancel key together You are now in the Service Tools Menu For on site engineers once inside the Main Menu press the Up arrow key and the Cancel key together You are now in the Service Menu 3 From the Service menu select Service calibrations and press the OK key Service menu HA Service utilities Service calibrations ENWW Service Calibrations 147 4 From the Service Calibrations menu you can select any of the available calibrations and press the OK key to begin the highlighted operation Service calibrations H Paper advance calibration Drop Detector calibration Line Sensor calibration Calibrate sheet sensor EY NOTE If the printer is not used for 135 seconds the printer exits the Service Calibrations Menu and you must repeat the above steps to re enter it NOTE In some cases a quick press of a button may not be recognized by the printer When pressing a button be sure to press it deliberately and all the way to the bottom of its travel Paper Advance Calibration The purpose of this Service Calibration is to calibrate the nominal advance of
118. blem further See Sensors Test on page 113 3 Replace the Window Position Sensor See Window Position Sensor on page 398 System Error 52 10 66 Chapter 2 System Error Codes ENWW Problem Description The printer has detected a failure in the Drop Detector Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the Drop Detector cable is not damaged and is correctly connected to the Main PCA 3 Replace the Drop Detector See Drop Detector on page 251 4 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 V e Ee fe Q System Error 55 YZ 5 Problem Description Problem with the Line Sensor The printer has detected a failure to access the Line Sensor bd EEPROM c Corrective action Try the following g V a 7a 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Perform the Carriage Test to troubleshoot the problem further See Carriage Assembly Test on page 110 3 Check the Line Sensor connections to the Carriage PCA 4 Replace the Line Sensor See Line Sensor on page 296 5 Replace the Carriage PCA See Carriage PCA on page 226 System Error 56 YZ Problem Description Drive roller analog encoder homing also known as zero search failed Corrective
119. bly Drop Detector Encoder Disk Encoder Sensor Encoder Strip Formatter Front Panel Hard Disk Drive Ink Supply Station Left Ink Supply Station Right Ink Supply Tubes Support Rail Line Sensor Main PCA Media Advance Drive 184 Chapter 6 Removal and Installation The Service Calibration Table Service calibrations and tests Carriage Assembly Scan Axis Line Sensor Calibration After replacement reset Life Counters Carriage Assembly Scan Axis Line Sensor Calibration Cutter After replacement reset Life Counters Carriage Assembly Line Sensor Calibration Electronics Module Carriage Assembly Line Sensor Calibration Electronics Module Carriage Assembly Line Sensor Calibration Electronics Module Carriage Assembly Scan Axis Line Sensor Calibration Cutter Carriage Assembly Electronics Module Cutter Reset Calibration Flag Drop Detector Calibration Service Station Paper Drive Paper Advance Calibration Electronics Module Paper Drive Paper Advance Calibration Electronics Module Scan Axis Electronics Module Electronics Module Electronics Module Ink Delivery System After replacement reset Life Counters Ink Delivery System Electronics Module Sensors Line Sensor Calibration Electronics Module Electronics Module Paper Drive Paper Advance Calibration Electronics Module ENWW Component Media Advance Roller Media Lever Position Sensor
120. cables Tubes and Trailing Cable Service station SV Right Spittoon amp Service Station 4 Once you have selected the Life Counters to reset a message similar to the following will be displayed on the Front Panel Press the OK key to reset the selected Lite Counters or press Cancel to exit without resetting the Life Counters Example 1 Reset life counters PNK2 Current usage 100 Reset these life counters Press to continue or W to exit Example 2 Tubes and trailing cadle Tubes N Scan axis distance 01 Trailing cable X Reset thete Life counters Press a to continue or X to exit Diagnostic Print The purpose of this Service Utility is to print the Diagnostic Print in order to identify Print Quality problems Information regarding the Diagnostic Print is located in Chapter 6 Print Quality Specifically e The procedure to make a Diagnostic Print can be found at The Service Image Quality Diagnostic Print on page e The procedure to make an Advanced Diagnostic Print can be found at The Advanced Diagnostic Prints on page 12 e Additional print quality information such as troubleshooting and corrective measures can be found at Print quality troubleshooting actions on page 6 Set Date and Time The purpose of this Service Utility is to set the internal clock of the printer ENWW Service Utilities 135 Pertorm the Set Date and Time utility as follows 1 136 Chapter 4 In the Service Utili
121. cccccccecsseeeccceeeeeeeeeceesseeeeeeeessaeeeeeeessaeseseeeaanseeees 263 FO ACL tes EEE EA ene wet ea EE EE E ecto oot phew T AE AE AE EEE 266 Freewheel Assembly tctestagedstreteeseduabedassacsteuincannhdinvas rier eE AAE EERTE E EEE e SERE Eni 267 OMAN PGE ane e EA A E E 270 Front Trim Leff a seyeveccaccrecrrocterecareiesee oer cdcprstecite ne erT EAE E anes nea aie EEn 273 Eroni Ten IR i aare E EA E EEE E T A E E E O seusenan eae 275 FU Sl OON seine eei E E E EE E E E A E E EEE 277 Aara DEE DIO ee a A E E E E E E aero eee 278 el ee ee Taide lo Biolog 1 een ne ener eet ee E ere tee 279 Ink Cartridge Door Right vsansccedes cond yan qcoruaaceaerpausetireatmeaneyantanostaaetenconessnteaaewteneadenwtoreaseeatenevementes 281 SUI SI GION LOU eene ea E E A E EE EE S E NEEE ES 283 aa ET E E EE EE A A A E EE A EA 287 Ink Supply Tubes Support Rail steric acai cranes tase evoreeedceee true wrcueundsicenmaciehee deuibeincaaattcednmanestdsaeeesuaed iano 294 PANS SSS E cena cours nerves E EEE freee oem aac EE E E ETE E ETT ram ueean ies 296 PASC GV GMCS Driya acarscencntnsntehe dnc nci sata enntemas sunccnan N N E E 302 Media LoVer ecir E N E A 309 Media Lever Position Sensor ssnnessssnusssssinsssinrsssrresssrrirsrrrersrrrrssrrirssrrinrsrrresserrressrrrssesret 311 Media Output Assembly een mane ete nes ne ann eee EENEN EEEE ee eee 313 TST GSN SSS ON aaeain AAA cate cots moe AAE AEA E E EEA nines sweeties 315 Panel ot chases Sacer tees oes
122. ccessible through the Service Utility Menu The Image Quality Service Best Plot uses the Best Print Mode and is divided in to three parts as follows e Diagnostic Part 1 Printhead Reliability Test The purpose of this test is to identify which Printhead is faulty e Diagnostic Part 2 Printhead Alignment Test This test is designed to check any color to color and bi directional misalignment the printer may have e Diagnostic Part 3 Printheads and Paper Advance test This test is designed to check whether the Printheads and the Media Advance Mechanism are working correctly Image Quality Service Normal Plot This plot is the same as the Image Quality Service Best Plot but uses the Normal Print Mode Advanced Diagnostic Plot These tests provide more information of the IQ detects that we could find in the Image Quality Service plot For more information see The Advanced Diagnostic Prints on page 12 Print quality troubleshooting 7 O H 0 se lt W is 2 gt 0 Yen Considerations for Printing the Diagnostic Print 1 The IQ Diagnostic Print prints in A3 and B sizes so you must have paper loaded roll or sheet that is this size or larger 2 Use the same type of paper that the customer was using when they found the image quality problem mcf gt e SE D N 5 O fe r Q 3 Ifthe customer is using non HP paper and after the Image Quality Test you still have the same image quality
123. ch the electrical connections on the backside of the printhead O c pm O fe lt lt Vv sn 2 fe Sen You must remove the printhead see Changing a Printhead on page 40 and using a cotton swab and a little de ionized distilled water or Carriage Interconnect Wiper clean the bottom of the printhead until the residue is removed Flex Contacts Cleaning Tool E NOTE The Flex Contacts Cleaning Tool is part of the Maintenance Tool Kit All the instructions needed to use the Flex Contacts Cleaning Tool will be packaged with the kit Whenever you replace the Printhead check the empty slots to see if they need cleaning In extreme circumstances when a Printhead is inserted it is possible that the printer will not recognize it due to the build up of ink on the electrical connection between the Printhead and the Carriage Assembly Included with the printer is a Flex Contacts Cleaning Tool This tool is provided in a separate package It also contains replacement sponges and an instruction sheet This tool should be used for cleaning the electrical interconnects of both the Carriage Assembly and the Printhead If the front panel displays the message Reseat or Replace next to the offending printhead try cleaning the flex circuits of the Carriage and the Printheads using the Carriage Interconnect Wiper ENWW Ink supplies troubleshooting 47 mal ka e SE D N gt O fe r Q E NOTE Do
124. check that Window cover closed a Lever is lowered Printheads are inserted Cartridges are inserted Press e to continue or amp to exit J Q Q 5 Q N A N D 5 Check that e The Window is closed e The Media Lever is lowered e All Printheads are inserted e Valid Cartridges are inserted 6 Press OK to continue 7 The printer performs a series of movements numbered from 1 to 10 It takes about a minute to perform all movements Service Station Performing movenents Step 1 of 18 122 Chapter 3 Diagnostics Menu ENWW 8 The Front Panel then asks if you want to cap the printheads Service Station Oo you want to leave the Service station in the default position capping the printheads Press m for yes or X for mo 9 Press OK to cap the Service Station or Cancel to skip this test 10 The Front Panel prompts you to shut down the printer to complete the test Service Station Olagnostic result OF Fress a to shut dam 11 Press OK to shut down the printer X TIP Ifa system error message appears during the above procedure follow the procedure described in the System Errors section A system error 21 indicates that the service station is not working properly T Primer motor n p 1 In the Diagnostics menu scroll to Service Station and press OK O Diagnostics menu 2 P Sensors gt Rewinder a BIOS 1 0 Information er Unit Information m FCM Dac
125. cing any additional parts Troubleshooting based on symptoms This section will describe which troubleshooting steps to perform for a 79 04 system error based on the symptoms of the issue Perform each step as it appears in the list and only move on to the next step once you are sure the 79 04 error has not been cleared Front panel displays 79 04 at Start up 1 Reboot the printer twice If the System error has been caused by a job because its in an incorrect format rebooting twice will clear the error the first time after reboot the printer will attempt to print the job again and this will cause the error to re appear If rebooting the printer twice solves the issue then it is an issue related to the job and you should refer to page 2 Job related SE79 04 2 Upgrade the printer s firmware Even if the currently installed firmware version is the latest one re install it Since the printer cannot start normally you will need to upgrade the firmware while booting the printer in Diagnostics Boot Mode For this a special tile and a special upgrade process will be needed For more information see Appendix B Updating firmware in diagnostics boot mode on page 89 3 Disconnect the network cable and restart the printer If this solves the problem then it is a network related 79 04 and you should follow the guidelines for this type of 79 04 4 Remove all cartridges printheads and printhead cleaners if available Unload the paper Re
126. color accuracy mac gt e om p N 5 O fe r Q Corrective action 1 Ensure that the paper type being used has been color calibrated which will give color consistency from print to print and from printer to printer 2 Check that printing is on the correct side of the paper 3 Check that the appropriate print quality settings are being used refer to the User s Guide for more information Reprint the job in case the problem has been solved 4 Ifthe problem consists of color differences between your print and your monitor please follow the instructions in the How to calibrate your monitor section of the HP Color Center At this point you may wish to reprint your job in case the problem has been solved 5 Select suitable options in the application refer to the User s Guide for more information 6 Print the Service Image Diagnostics Print and clean any printheads that need cleaning Reprint the job in case the problem has been solved Color accuracy using EPS or PDF images in page layout applications Page layout applications such as Adobe InDesign and QuarkXPress do not support color management of EPS PDF or grayscale files If these types of files have to be used try to ensure that the EPS PDF or grayscale images are already in the same color space that is intended to be used later on in Adobe InDesign or QuarkXPress For instance if the tinal objective is to print the job in a press that fol
127. cord Reconnect the power cord and power on the printer 2 Check that the Network cable is correctly connected to the Formatter 3 Check that the printer has the latest firmware version If not update the firmware to the latest version 4 Replace the Formatter See Formatter on page 266 1 Switch the power off from the back of the printer and disconnect the power cord V iF Oo e Q System Error 64 YZ gt Problem Description Input Output problem through the USB Port kr Corrective action Try the following oD sjm V a N Reconnect the power cord and power on the printer 2 Check that the USB cable is correctly connected to the printer 3 Check that the printer has the latest firmware version If not update the firmware to the latest version 4 Replace the Formatter See Formatter on page 266 System Error 64 1 YZ Problem Description The External Hard Disk accessory does not seem to be connected Corrective action Try the following 1 Switch the power off from the back of the printer Connect the External Hard Disk accessory check that the USB cable is properly connected and power on the printer If the External Hard Disk accessory is not available has been lost or broken proceed with step 2 2 Ifthe problem persists power off from the back of the printer Power on the printer again while pressing the keys Menu OK and Cancel keys simultaneously until the front panel asks Print
128. ction SNMP Language Write Access Changing configuration 4 The Front Panel shows the test complete display until you press OK SNMP Language Write Access Diagnostic result OK Press ok to continue I O Tests The I O Tests service test checks the network interface hardware of the Formatter To run this test successfully the printer s embedded LAN connector must be connected to an Ethernet network ENWW Service Utilities 141 Perform this test after replacing the Formatter 1 A In the Service Utilities submenu scroll to I O Tests and press OK Service utilities P CMAaAVLESU SsdPle PFIPevdcle Enable Disable Sleep Mode HA Disk Wipe Dod S228 228M Hard Disk Recovery File System Check P SNMP Language Write Access ae e I O Tests The front panel asks you if you want to proceed with the I O tests I O Tests Initializing Press ok to confirm or to exit Press OK to proceed or Cancel to exit The front panel displays the I O information I O Tests IP interface selection Automatic Main IP Interface Fast Ethernet Installed Yes Link state Up Press ok to continue Press OK to start the test The printer tests the I O interfaces and displays the result as passed or failed after a few seconds I O Tests Executing IZO test for Fast Ethernet interface Test passed Press ok to continue NOTE If the test fails when the printer is connected to a network there
129. ction The tables of printer parts in this chapter include the notation CSR A or CSR B for parts that can be replaced by the customer All other parts must be replaced by an engineer See Customer Self Repair parts on page 182 J Q ka Ww Q Q J Q Q Q 3 N 160 Chapter 5 Parts and Diagrams ENWW Printer Support 05669 60716 60716 Leg Assembly Leg Assembly es 2 69001 Foot Assembly includes 2 feet gray a 200 44 in color CH639 69001 Foot Assembly includes 2 feet T770 T1200 24 in black color 4 Q6659 60237 Bin Assembly includes Bin Support T1200 44 in Bin Assembly gray color CSR A on page 188 CH639 69002 Bin Assembly includes Bin Support T770 Bin Assembly black color CSR A on page 188 665960236 60236 Cross brace Crossbrace Assembly All 44 i Al 44in models Al 44in models EET Q5669 60717 Cross brace a All 24 in models 566967063 67063 Rear Basket Bracket x 2 Rear Basket Bracket x 2 CSR A A Dae 60730 Hardware Kit Includes screws Eien Legs Assembly CSR A VN z 5 2m D m Ee c 5 VN as es 5 A ENWW Printer Support 161 Center Covers Front C erone erone inert Genre Q6711 60025 Cover Top on page 244 ae 3 CH538 67071 Window Position Sensor with All Window Position Sensor Shield on page 398 4 Q6659 60089 Media Output Assembly All 44 in models Media Output Assembly on page 313 4 Q5669 60155 Anti ESD Media Output All 24 in models Media Output Assemb
130. drive and you do not need to proceed with the following instructions ENWW Connectivity troubleshooting 51 You can respond in one of the following ways e Use the USB flash drive provided in the box with the printer When a firmware upgrade is requested you should find a USB flash drive in the box containing the new FMW firmware file Follow the instructions in the flier accompanying the USB flash drive oe ka e SE D N 5 fe fe Q E NOTE The USB flash drive is provided only to upgrade the printer s firmware No other uses of the USB flash drive are supported If the USB flash drive is not in the printer box or fails to work properly then download the firmware instead as follows e Download the FWM firmware file from the HP Web site Store the file in a standard USB flash drive with no other files Connect this alternative flash drive to the formatter s USB host port to pertorm the firmware upgrade following the instructions on the front panel e Skip the firmware upgrade If you cannot find the USB flash drive and you have no Internet connection you can skip the forced firmware upgrade temporarily by pressing the OK key on the front panel three times and the printer will continue with the initialization sequence Make sure that the firmware upgrade is performed later The printer will request the firmware upgrade every time that it starts until the upgrade is performed 52 Chapter 1 Troubleshoot
131. ds and the Tubes System installed in order to get values that can be compared correctly 1 98 Chapter 3 In the Diagnostics menu scroll to Sean Axis and press OK Diagnostics menu H1 Scan Axis Al 2 Paper Drive ea Electronics Module me 4 Carriage Assembly e 5 Sensors 6 Rewinder T F TME The Front Panel will show the Scan Axis submenu 1 Scan Axis Star wheel Lifter b PRS k ican Axis Cutter In the Scan Axis submenu scroll to Star Wheel Lifter and press OK to start the test If there is a failure at any point during the tests the Front Panel will display the relevant System Error Code To troubleshoot any displayed error codes see System Error Codes Full Descriptions on page 58 The printer then starts the Star wheel lifter PWM control test to check the subsystem As the test executes the Front Panel displays the following messages e Initializing e Checking movement e Testing e Getting information e Checking Status The printer displays the test results and prompts you to continue Sta Wheel Lifter Initializing Chest ng mowament aT MH Getting informetior Cheech ng ttetur Test p ow ex Press a t confira oF A t it Press OK to continue Once you continue the test the Front Panel displays the following messages e Checking motors e Checking movement e Getting data Diagnostics Menu ENWW e Analyzing e Checking status e Checking motor e Checki
132. e 3 Service Station Test on page 121 mi a 5 Replace the Service Station See Service Station on page 367 ka Q Q a System Error 22 0 YZ N Problem Description Left Ink Supply Station error module O Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected 3 Perform the Ink Delivery System diagnostic test to troubleshoot the problem further See Ink Delivery System IDS Test on page 116 4 Replace the Left Ink Supply Station See Ink Supply Station Left on page 283 5 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 System Error 22 1 YZ 62 Chapter 2 System Error Codes ENWW Problem Description Left Ink Supply Station error module 1 Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the cables between the Left Ink Supply Station and Main PCA are not damaged and are correctly connected 3 Perform the Ink Delivery System diagnostic test to troubleshoot the problem further See Ink Delivery System IDS Test on page 116 4 Replace the Left Ink Supply Station See Ink Supply Station Left on page 283 V
133. e Service Station Drop Detector 251 amp NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 gt a 3 OO g lt O Q O 2 56 252 Chapter 6 Removal and Installation ENWW EE Box Removal 1 Remove the Cover Left on page 236 ge 5 Oo m g F E7 T a ENWW EE Box 253 4 Remove ferrite from the FP cable without cutting the cable tie Cid JO OUVVVUI a 3 O O g lt O Q o 2 32 5 Unclip the cables from the cable ties 6 Unscrew the screws as shown 254 Chapter 6 Removal and Installation ENWW 8 Unscrew the screws as shown ge 5 Oo g2 3B u q a 9 Unclip the ISS cable from the cable ties ENWW EE Box 255 Electronics Module Main PCA and PSU Removal 1 Switch off the printer and remove the power cable a 3 O O g lt O Q O 2 gt Q 2 Remove the Cover Left on page 236 3 Disconnect all the connectors on the Electronics Module The ferrite on the left will be located under the board so take care amp NOTE The two parallel connectors white A and black B on the right of the board cannot be connected backwards or swapped The harness cable A connects to the white connector The flat cable B connects
134. e Spittoon Left on page 374 Remove the Encoder Disk from the Media Advance Roller spindle and litt it straight out of the printer ee r NOTE The Media Advance Roller spindle is delicate Remove the Encoder Disk gently 260 Chapter 6 Removal and Installation ENWW 7 Remove two T 6 screws that secure the Encoder Sensor to the Media Advance Drive ge 5 Oo g2 30 0 q faa 8 Remove the Encoder Sensor PCA from the printer ENWW Encoder Disk and Encoder Sensor 261 Encoder Strip For information about the Encoder Strip service parts see Scan Axis Assemblies on page 170 Removal 3 a3 6 0 lt O Q O 2 e Q 1 Switch off the printer and remove the power cable Remove the Cover Right on page 241 Remove the Cover Left on page 236 Remove the Encoder Strip spring and attachment nut on page 263 Use the spanner provided in the tool kit to remove the 13 mm locking nut that secures the Encoder Strip to the Encoder Strip Spring a 6 Remove the Encoder Strip Spring amp NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 262 Chapter 6 Removal and Installation ENWW Encoder Strip spring and attachment nut H Removal 5 3 1 Switch off the printer and remove the power cable F
135. e four T 15 screws that secure the Media Output Assembly to the printer BHES i aral pel i 3 t i erin Teo i Pe UN AOA Ga 4 Release the four attachment clips 5 Lift the front of the Media Output Assembly ENWW Media Output Assembly 313 6 Slide the Media Output Assembly forwards out of the printer a 3 OO g lt O Q O 2 gt Qa 314 Chapter 6 Removal and Installation ENWW Out of paper Sensor Removal 1 Switch off the printer and remove the power cable ge 5 Oo St 3 E 0 gq oe Remove the Spindle on page 373 2 3 Remove the Cleanout on page 231 4 Unroute the Out Of Paper Sensor electrical cables from the Clean Out Assembly 5 Unroute unwind the Out Of Paper Sensor electrical cables from the Out Of Paper Sensor cover 6 Press the clip to remove the Out Of Paper Sensor cover from the Clean Out Assembly ENWW Out of paper Sensor 315 7 Rotate the Out Of Paper Sensor cover approximately 45 degrees a 3 60 g lt O Q Oo 2 56 8 Remove the Out Of Paper Sensor cover from the Clean Out Assembly 9 Squeeze the Out Of Paper Sensor attachment clips to remove it from the Clean Out Assembly 316 Chapter 6 Removal and Installation ENWW 10 Lift the Out Of Paper Sensor out of the Clean Out Assembly ge 5 Oo 5 5 3 E 0 q faa E amp Y NOTE When you finish installing or replacing this c
136. e rales peer Tee ed ieee peer fm EERE L J i F i1 Ma 1 Le ee L la b atrii r Sse Ai a i L L e ree r rt T a Tee L ad ee erate Pinchwheel Assembly 331 Oo o o gt O z D ee a O m V 13 Fully tighten the two T 15 attachment screws that secure the Pinchwheel Assembly to the printer a 3 6 0 g lt O Q O 2 Qa E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 332 Chapter 6 Removal and Installation ENWW Print Zone Overdrive Removal The Print Zone Overdrive is in two sections left and right This procedure describes the removal of both sections If you want to remove only one of the sections skip the steps for the other section ge 5 Oo Sc F E7 T a 1 Switch off the printer and remove the power cable 2 Remove the Starwheel Assembly on page 375 3 Remove one T 8 screw that secures the left clamp of the Print Zone Overdrive to the Platen 4 ENWW Print Zone Overdrive 333 5 Remove the clamp a 3 O O g lt O Q o 2 56 6 Repeat the three preceding steps to remove the remaining five attachment clamps r a n aa E id F 7 Use a flat bladed screwdriver to unclip the left Print Zone Ov
137. e removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform A CAUTION ALL THE COVER SENSORS ARE DISABLED WHEN IN THE SERVICE TESTS MENU IF THE CARRIAGE IS MOVING IT WILL NOT STOP IF THE WINDOW IS OPENED SO BE VERY CAREFUL NOT TO PUT YOUR HANDS INSIDE E NOTE IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING ANY COMPONENT OF THE MEDIA AXIS J Q Q 5 Q N A N D 5 Perform the Paper Drive test as follows EY NOTE Perform this test with the Printheads and the Tubes System installed in order to get values that can be compared correctly 1 In the Diagnostics menu scroll to Paper Drive and press OK Diagnostics menu H1 Scan axis eG Electronics Module me 4 Carriage Assembly e 5 Sensors eG Rewinder T F The 2 The printer starts the Paper Drive test to check the subsystem As the test executes the Front Panel displays the following messages e Starting Horsburgh and Mips e Starting Nym e Starting Tests PWM e Starting Tests GPIO e Booting up the Carriage 104 Chapter 3 Diagnostics Menu ENWW e Starting DelSol1 e Starting Carriage e Getting Part Number e Part Number 3 The Front Panel will show information about what it is doing It will ask you to press OK to continue with the process When prompted unload paper if any is loaded Paper Drive In
138. eae 64 Temp too High Replace Printhead temperature above Could be caused by a short in the normal margins ink supplies 128 Temp too Low Reseat Printhead temperature below Could be caused by bad Vpp normal margins continuity 256 Bad Acumen Replace Critical acumen info outside Printhead has a manufacturing Info margins problem 1024 Bad Accumen Reseat or Test Acumen cannot be accessed Bad acumen continuity or a short Access Separately Cannot identity problem printhead 2048 Wrong Model Replace Wrong printhead inserted Mechanical lockouts should prevent this Error is redundant 4096 Mismatch Replace Wrong color inserted Mechanical lockouts should prevent this 8192 CSdata Not Reseat CSdata commuication failed Could be caused by bad insertion Responding 16384 CSdata Transmit Reseat CSdata commuication Could be caused by bad contact Error incorrect 32768 Fails Energy Reseat Energy calibration failed Could be caused by bad contact Calibration 65536 Empty Dummy OK during Purge Requested during purge otherwise should be removed 131072 Full Dummy 262144 End of Life Printhead warranty expired 524288 Expired Warning Printhead has used expired or non HP ink Solving ink supply problems Requested during purge Most of the problems that you could encounter when working with the ink supplies are solved with guidance from the front panel A full list of front panel messages are supplied in the User s Guide You Cannot Insert the Ink Ca
139. eak becomes too big the printer is left out of memory to execute new processes and a 79 04 is triggered e Concurrence issues there are certain resources that can be accessed by multiple programs or by multiple executions of the same program what is known as multiple threads Access to these resources must be correctly controlled to prevent unexpected behavior Issues caused by an incorrect control of these resources are concurrence issues In the following you have a simple example let s imagine that there is a counter that controls the communication between the Jetdirect card and the printer s tirmware Whenever a new packet of information is sent by the Jetdirect card to the printer the counter increases When the printer receives the packet and processes it correctly the counter decreases Another process checks the counter from time to time to see its value and take conclusions from it If the counter is near O it means that the printer is processing correctly and if it grows too big it may mean that there is a bottleneck somewhere and maybe the Jetdirect card throughput is decreased to control its speed to the printer However if the access to this counter is not properly controlled undesirable effects may happen in a real environment a Jetdirect card processes thousands of information packets per second so this counter is updated frequently both by the Jetdirect and the printer If at a certain point the Jetdirect and the pr
140. econds until you see the HP logo on the Front Panel display This turns on permanent logging printer logs will be saved instead of being deleted at each restart 3 After DO NOT REBOOT is displayed retrieve at least the current printer log from the following URL http lt IP gt hp device 3432 8828 tmp where lt IP gt is the IP address of the printer Click the file once to select it then right click and select Save target as 4 The printer log file contains a log of the printer activity since it was last restarted Previous logs are compressed and stored in gz files whose names contain the date and time of the printer restart You may wish to download some of these files as well When you do not require permanent logging any more remember to turn it off to avoid filling up the hard disk and degrading printer performance To disable permanent logging 1 Turn off the printer with the Power key on the front panel 2 Hold down the OK key and the Form feed and cut key at the same time and turn on the printer with the Power key Continue to hold down all three keys for about 20 seconds until you see the HP logo on the Front Panel display Permanent printer logging is now deactivated ENWW Appendix C Obtaining the printer log and the diagnostics package 91 Appendix D How to check the display list memory for an HP GL 2 job The display list memory is the memory the printer needs to process an HP GL 72 file If the display list m
141. ect Not all with ink 7 The Front Panel then prompts you to remove the Setup Printheads and install the Printheads Lift printhead cover Instell missing printheads er ue 8 Remove all the Setup Printheads from the Carriage and install the previously removed Printheads 9 Once all the Printheads are installed the Front Panel will instruct you to close the Carriage cover and close the Window Close printhead cover and window 10 The printer will now pertorm the Printhead Alignment and Front Panel will prompt you to continue with the Printhead Alignment select Align now and press the OK key 11 Once the Printhead Alignment is completed the following message will be displayed on the Front Panel Press the OK key to continue Printhead alignment Calibration successfully completed Fress w to continue Reset Life Counters The purpose of this Service Utility is to reset the internal life counters ENWW Service Utilities 133 There are two submenus that allow you to e Reset all the counters related to a Preventive Maintenance Kit PMK e Reset only the counters related to a specific replaced part EY NOTE ALWAYS RESET THE LIFE COUNTER OF A CORRESPONDING PART AFTER REPLACING IT Pertorm the Reset Lite Counters utility as follows 1 In the Service Utilities submenu scroll to Reset Life Counters and press OK Service utilities Turn Drive Roller Purge Tubes i Reset Life counters
142. einsert the printhead 6 Check the front panel display message If the problem remains try a new printhead Maintaining and cleaning the printheads Clean the printheads As long as the printer is kept turned on an automatic cleaning is performed periodically This ensures there is fresh ink in the nozzles and prevents nozzle clogs which ensures color accuracy If you have not already done so please read Horizontal lines across the image banding on page 19 and The Service Image Quality Diagnostic Print on page 7 before proceeding To clean the printheads press the Menu key to return to the main menu and select the Image Quality Maintenance menu icon then Clean printheads If you have gone through the Image Quality Diagnostic print process you know which colors are failing Select to the pair of printheads which contain the failing colors If you are not sure which colors to clean you can also select to clean all printheads Cleaning all printheads takes about nine minutes Cleaning a single pair of printheads takes about six minutes Cleaning all printheads uses more ink than cleaning a single pair 46 Chapter 1 Troubleshooting ENWW If you have cleaned the printheads using the Clean printheads procedure from the front panel and are still experiencing image quality problems you can try cleaning the printhead nozzles manually using the following procedure Er NOTE This is a delicate process and may damage the printhead Do not tou
143. elated 79 04 that could have been solved more efficiently and quickly following the steps in Section 3 e Detective memory segments If the RAM memory has some defective segments a 79 04 may occur when these segments are used e Intermittent detects in the electronic components that are involved in the processing of a job Carriage PCA Trailing cable Formatter and Main PCA This is a highly unlikely cause since defects in these components will produce subsystem specific errors ENWW Appendix A How to troubleshoot SE 79 04 83 Symptoms There s no single set of symptoms behind hardware related 79 04 system errors The most usual ones however are e 79 04 during start up Rebooting the printer may or may not solve the problem e 79 04 while processing or printing a job Rebooting the printer and printing the same job does not always produce the error Solutions and workarounds In the following procedure perform each step as it appears in the list and only move on to the next step once you are sure the 79 04 error has not been cleared 1 Reboot the printer in Diagnostics Boot mode and execute the service tests to validate the functionality of all the electronics components e Execute the troubleshooting for data related system errors refer to page 3 Data related SE79 04 N lt WV 3 rm ba ka e ka A O Q i Ww 2 Replace the memory 3 Replace the HDD 4 Escalate the issue before repla
144. emory that the printer needs is greater than the dedicated file processing memory available the printer will show an out of memory message SE 71 04 Table 2 1 Different memory capacities per printer model Wn Printer series Main PCA and Formatter Dedicated file processing Hard disk capacity gt memory memory f T770 384MB 2GB FA T770 HD 384MB 8GB 160GB ba ka Q T1200 T1200 PS 384MB 32GB 160GB A Dedicated tile processing memory is a partition of the internal hard disk that enables tile processing This is the maximum 8i display list memory that an HP GL 2 job can use 2 Can be upgraded to 8GB with the Memory or PostScript Upgrade g y pI Upg N Check the display list memory 1 Restart the printer to clear the previous display list 2 Send the job that you want to check to the printer X TIP You don t need to print the job the print preview is enough 3 Generate the diagnostic package using the Embedded Web Server from the Support tab not the extended diagnostic package 4 Goto http IP hp device 3432 8828 tmp pdidir txt and press F5 till the pdldir txt file is generated 5 Sum each row HPG O HPG 1 HPG X to get the display list memory needed for this job e Each HPG vector can hold 2GB e Each row from HPG O to HPG 15 is a vector of dedicated file processing memory e For the T770 only the HPG O vector is available maximum 2GB For the T770 HD only vectors HPG O to HPG 3 are available F
145. emove any ink from the Overdrive perform the following procedure Prevent water or other liquids from running onto electrical components or circuits or through openings in the Electronics Module 1 Perform the Turn Drive Roller Utility See Turn Drive Roller on page 130 2 Open the window and apply any common household cleaning solution water based only to a soft lint free rag and apply it to the Drive Roller and Overdrive surface while it is rotating Make sure that you thoroughly clean the Drive Roller and Overdrive surface 3 Press Enter when you have completed the cleaning procedure 4 Allow the Drive Roller to dry before loading paper in to the printer Cleaning the Encoder Strip 1 Make sure that the printer is not printing and that the Carriage Assembly is located at the Service Station on the far right side of the printer ENWW Preventive Maintenance 401 2 Using tap water and a small cloth that will not leave fibers in the printer dampen the cloth and remove any excess water so that the cloth is damp but not wet a2 lt D O 33 lt 2 0 D 402 Chapter 7 Preventive Maintenance ENWW 4 Hold the cloth in an inverted U shape around the Encoder Strip and carefully wipe until no ink residue appears on the cloth Be very careful not to scratch the Encoder Strip with your fingernail or any other object 2 vS gt S O e Make sure that you are holding the cloth correctly A g Aa
146. en Service information prints gt Print connectivity config f Print out the new Jetdirect protocol settings from the front panel select the Connectivity menu then Jetdirect EIO gt Modify configuration gt Information gt Print protocols gt Yes Return to the main menu ENWW Connectivity troubleshooting 49 g Connect to the printer s Embedded Web Server using the URL shown in the main page of the front panel h Compare the configuration information printed out before and after restoring to factory default settings Set any custom I O settings that may have been lost back to their desired values using the Contiguration information printed ka e SE D N 5 O fe r Q USB host features A USB host port is available in the formatter to support new features available in the HP Designjet T770 T1200 series Accessories Three different HP accessories can be plugged into the USB Host port e Memory Upgrade Dongle part number Q6789A This accessory is available for the HP Designjet T770 only and not for the HP Designjet T770 Hard Disk Version It increases the processing memory of the printer from the regular 2 GB to 8 GB This increased memory allows more complex jobs to be printed e PostScript Upgrade Dongle part number Q6789B This accessory is available tor the HP Designjet T770 series but not for the HP Designjet T1200 series It enables the printer to accept PostScript and PDF files e Exte
147. er Support 294 Chapter 6 Removal and Installation ENWW 9 Remove the Ink Supply Tubes Support Rail from the printer ge 5 Oo St F E7 T a E amp Y NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 ENWW Ink Supply Tubes Support Rail 295 Line Sensor gt a3 j B 2 Removal A 1 Switch off the printer and remove the power cable O 2 a 2 Remove the Cover Right on page 241 3 Remove the Cover Left on page 236 4 Remove the Front Panel on page 270 5 Remove the Cover Top on page 244 6 Remove the Window Position Sensor on page 398 7 Open the Carriage Cover 8 296 Chapter 6 Removal and Installation ENWW 9 Unscrew the small cover of the Carriage PCA ge 5 Oo m g2 30 u q faa ENWW Line Sensor 297 12 Remove the four T 15 screws that secure the Ink Supply Tubes to the Carriage Assembly a 3 6 0 O Q O 2 gt Qa 298 Chapter 6 Removal and Installation ENWW 15 Loosen the T 10 uncapping screw sufficiently so you can move the Carriage Assembly manually ge 5 Oo St S p E7 o a 16 Push the Carriage Assembly into the print path ENWW Line Sensor 299 18 Disconnect the Line Sensor electrical connection from the Carriage PCA a3 6 0
148. er configured to use External Hard Disk Do you want to revert the printer to Internal Hard Disk Confirm by pressing OK twice Remove the External Hard Disk accessory if connected The printer will restart 3 After the printer reaches the Ready state try connecting any other USB device known to work properly to the printer port where the External Hard Disk accessory should be connected o If a message appears on the Front Panel reacting to the USB device just connected such as Please remove USB device or Press OK to press Cancel and remove the USB Device This means that the External Hard Disk accessory is faulty and should be replaced See Formatter on page 266 o If nothing appears on the Front Panel reacting to the USB device just connected the Formatter is faulty and should be replaced See Formatter on page 266 System Error 65 YZ ENWW System Error Codes Full Descriptions 69 N lt VN a 3 mi ba ka fe a A O Q M N Problem Description Corrective action Warning Problem Description Corrective action System Error Problem Description Corrective action Warning Problem Description Corrective action 70 Chapter 2 System Error Codes Memory Driver Internal I O error 1 O Socket Manager Internal I O error Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on t
149. er has The most common user workflows have been extensively tested both by HP and by our beta sites so it is highly unlikely to see random 79 04 issues in these cases These random issues tend to occur in very specific corner cases and cannot be reproduced unless the exact conditions of the workflow are replicated They normally happen when sending files generated by external applications RIPs 3rd party drivers etc Workarounds and solutions 82 Chapter 2 System Error Codes ENWW Random 79 04 errors are by far the most complex ones to diagnose and to fix The only solutions available in these cases are 1 Run the Hard Disk Recovery utility see Hard Disk Recovery Utility on page 140 2 Identify the root cause either in the files or in the firmware and fix it in the code which requires the intervention of the GBU 3 Test any options available to modify the customer s workflow and see if any combination of them solves the issue In both cases a profound understanding of the customer s workflow is necessary In particular the information that is needed is e Printer front panel settings e Application that is being used RIP or driver that is being used e Application RIP Driver settings e Type of output files this application RIP or driver is generating V Q Ee 0 Q i O te Le Ez z Q sjm V a W e Some sample files that are representative of what the customer is using e Operating System e M
150. erdrive retaining clip and rotate the clip vertically 334 Chapter 6 Removal and Installation ENWW 8 Carefully lift the lett Print Zone Overdrive enough 10 mm so you can slide it to the left ge 5 Oo 5 5 F E7 T a 9 Slide the left Print Zone Overdrive to the left disengage the center coupling ENWW Print Zone Overdrive 335 11 Remove the center coupling a 3 60 g lt O Q o 2 56 12 Use a flat bladed screwdriver to unclip the left Print Zone Overdrive retaining clip and rotate the clip vertically E amp Y NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 336 Chapter 6 Removal and Installation ENWW PSU 1 Remove the EE Box on page 253 2 Unscrew a series of screws as shown Removal and Installation LERIU a EN SESALI 3 ENWW PSU 337 4 Disconnect cable and hooks a 3 6 0 g lt O Q O Q gt Qa 338 Chapter 6 Removal and Installation ENWW Real time Clock Battery Removal and installation ENWW 1 ES eS S Turn the printer off and unplug the cable Unplug any network or USB cables Remove the screws that attach the formatter to the printer with your fingers or with the help of a flat screwdriver and remove the formatter
151. erent in the image that you are trying to print Try to improve the image with the application that generated the file 2 Check that the appropriate print quality settings are being used refer to the User s Guide for more information 3 Select the custom print quality options in your Print dialog and if you are using Glossy paper and BEST quality turn on the Maximum Detail option 4 Change the image rendering resolution to 300 dpi only in EconoMode Printmode or 600 dpi depending on the printing needs You can find the Max Application Resolution option in the Windows driver dialog s Advanced tab under Document Options gt Printer Features Lines are printed double or in wrong colors This problem can have various visible symptoms as shown below WO NY XX Corrective action A Reseat the printheads by removing them and then reinserting them amp NOTE As you reseat the printheads the printer will automatically align the printheads It is important that the alignment is completed properly Lines are discontinuous If the lines are broken in the following way 22 Chapter 1 Troubleshooting ENWW 2 A Check that the appropriate print quality settings are being used refer to the User s Guide for more information Reseat the printheads by removing them and then reinserting them NOTE As you reseat the printheads the printer will automatically align the printheads It is important that the alignment
152. ersists replace the Left Ink Supply Station See Ink Supply Station Left on page 283 ENWW System Error Codes Full Descriptions 63 Warning 39 1 01 Problem Description Roll 1 switch failed standby or resume Roll 1 has been unloaded Corrective action There is no corrective action This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll 1 in standby or resume operation Warning 39 2 01 A Problem Description Roll 2 switch failed standby or resume Roll 2 has been unloaded H Corrective action There is no corrective action This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll 2 in standby or resume operation mi ba ka Q ka amp System Error 41 YZ Problem Description Electrical fault or current limit in Media Axis Motor N Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller If there is a wrinkled mass of paper inside the paper path lift the Pinch wheels using Media Lever and clear the obstruction 3 Perform the Paper Drive diagnostic test to troubleshoot the problem furthe See Paper Drive Test on page 104 4 Perform the Rewinder diagnos
153. es e Getting information 38 If the test is successful the Front Panel displays the following message Electronics Module Clayostic result amp Press to restart 39 Press OK to end the test and restart the printer Carriage Assembly Test The Carriage Assembly test diagnoses failures of any components of the Carriage This test should be run in any of the following circumstances Before replacing the Carriage Assembly Atter removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform If printhead alignment fails repeatedly If when loading paper the search for the edge of the paper tails repeatedly If no printheads are detected check more than one If the system error message 02 1 10 appears 110 Chapter 3 Diagnostics Menu ENWW ENWW If an error is detected during the test the Front Panel will display an error code and message The test will not continue after that point 1 In the Diagnostics menu scroll to Carriage Assembly and press OK Diagnostics menu Scan Axis gt Paper Drive gt Electronics Module gt Carriage Assembly 2 The test starts and the Front Panel displays the following messages e Initializing e Getting information e Checking voltages 3 It will then display the actual values of various paramete
154. etector calibration e Line Sensor calibration e Calibrate sheet sensor 3 When the following message appears on the front panel press the OK key to continue or the Cancel key to exit the calibration If the printer detects no paper see The manual paper loading process on page 15 7 Line Sensor calibration Press w to continue or to exit ENWW Service Calibrations 155 4 The printer calibrates the intensity of the LEDs and displays the results on the Front Panel Press OK to continue or press Cancel to exit the calibration Line Sensor calibration WHITE BLACK RANGE B 799 700 900 R 655 700 900 0 861 780 900 G 861 700 900 Press m to confirm or x to exit If the values are not within the range specified an error appears on the Front Panel In this case repeat the calibration from the beginning If necessary replace the Line Sensor 5 The next step is to calibrate the Line Sensor position The printer prints a line of black dots and then scans them 6 Once the Line Sensor position has been calibrated the results are displayed on the Front Panel Press OK to continue or Cancel to exit Line Sensor calibration Y offset rang 63 to 22 Y offset got 50 X offset range 30 to 30 X offset got 3 Press m to confirm or X to exit 7 Ifthe calibration fails or the values are out of range try the following solutions e Reseat the line sensor e Repeat the calibration again from the beginning e
155. ethod of connection to the printer e A description of the normal flow when the issue occurs and the typical frequency of occurrence for instance once every hour when sending several files non stop each of them with multiple copies You are recommended to use the Diagnostics Package to obtain this kind of information With this information the environment can be replicated in order to try to tind workarounds This is also the information that will be needed at the GBU to investigate and fix the root cause of this issue once it is escalated Hardware related SE79 04 Hardware is by far the least likely cause of a 79 04 system error Replacing hardware components does not normally fix the issue and increases the total turn around time in finding a workable solution In some cases a failure in a component in the printer s electronics may cause a 79 04 system error since the printer s electronics are involved in the execution of the firmware and the processing of jobs It needs to be noted however that hardware failures in the electronics tend to produce specific system errors that point directly to the component that is failing Some HW causes that could be behind a 79 04 error are e Defective clusters in the Hard Disk drive If these clusters are used to execute the firmware or to process a job they may produce a 79 04 It needs to be noted however that most 79 04 errors that are resolved by an HDD replacement are in fact data r
156. ew the instructions identified by WARNING and CAUTION symbols before you service the printer Follow these warnings and cautions for your protection and to avoid damaging the printer E NOTE Serious shock hazard leading to death or injury may result if you do not take the following precautions e _ Ensure that the ac power outlet mains has a protective earth ground terminal e Switch the plotter off and disconnect it from the power source prior to performing any maintenance e Prevent water or other liquids from running onto electrical components or circuits or through openings in the module Electrostatic Discharge ESD Precautions To prevent damage to the printer circuits from high voltage electrostatic discharge ESD 1 Do not wear clothing that is subject to static build up 2 Do not handle integrated circuits ICs in carpeted areas 3 Do not remove an IC or a printed circuit assembly PCA from its conductive foam pad or conductive packaging until you are ready to install it 4 Ground earth your body while disassembling and working on the printer 5 After removing a cover from the printer attach an earthing ground lead between the PCA common and earth ground Touch all tools to earth ground to remove static charges before using them on the printer 6 After removing any PCA from the printer place it on a conductive foam pad or into its conductive packaging to prevent ESD damage to any ICs on the PCA Requ
157. f you are using an HP driver update the driver to the latest version Upgrade the printer s firmware Even if the currently installed firmware version is the latest one re install it Send the job using different print settings The following ones can be helptul a Try sending the job without selecting a paper profile in the driver b Try changing the Image Quality settings c If you are using the HP GL 2 driver try the option Send job as bitmap d If you are using the PS driver try using the HP GL 2 driver instead e Ifyou are using the PS driver from an Adobe application or any other application that can handle PS try changing the application s print settings so that the PS is generated as Raster Try the following Front Panel settings a Change the Print Language option in the Front Panel from Automatic which is the default setting to the language that is being printed PS HP GL 2 b Queue OFF c Start Printing After processing d For PS SKUs try changing the encoding setting Automatic by default to Binary or ASCII System Error Codes ENWW 5 Ifyou are using a 3rd party application that does not print through the HP driver try modifying the printing workflow by a Using an HP driver b Changing the settings in the application s printing dialog 6 If you are using an accessory Jetdirect card try using the internal network connector or USB if available 7 Escalate the issue
158. gaas 56 System Error Code Brief Descriptions ccccceseeccccceeeeeeseeeeeceaeeeeeeeeeeeeeeeeceeeseaeeeeeeeseaaeeeeeeeaaas 56 System Error Codes Full DesciipPhorns sssrer errr a a E 58 Appendix A How to troubleshoot SE 79 04 ccccccccccsecccceeeseeeeeeeeeeeceeesseeeeeeeseeeeeeeeaeeseeeeeaeeeeeeeas 77 Appendix B Updating firmware in diagnostics boot mode cccececsseeeeeeecceeeeeseseeeeeeeeeseeesaaaeeeees 89 Appendix C Obtaining the printer log and the diagnostics package cccececeeeeseeeeceeeeessaeeeeeees 90 Appendix D How to check the display list memory for an HP GL 2 job cccceesseeeeceeeeeeeeeae eens 92 3 DIGGNOSICS Menu eiciiessccasccccsanisisncerenscenceveiicscseseaiisccacussainisiansaiieeedasesdseeeaeceniceretensbiatecdanees 94 rodoch o aere E E E E E tate opp E ease ceesatoe sear 95 Diagnostic Tests and Utilities crcsecsee egret aneeseneciaciaaselonensatcasetqhonusa veraauieeasdetaadtcueestelcteossaessanatents 96 A Servic Menu siccsccartesstcessanmectsesanesneceavesesnccesnndsstnssebsebssnecesesnepsabicessecpasiesensssssensacesstesesp ens 128 PAO SHOU aerea a E E A EAE EEE EOE AEE E AAE EE O EE EEA 129 S AE l E TE N EE A E N EN ee E O N 129 See TON e oe A E E EE E A NET 147 5S Pare and DIQGOMS cpauinac aen canis cad eau lnedaaeaaawranssmeanetetnapiactanauinees 159 Mrodoch onene EE E E E 160 AES iE 21e p E E A A E T E A E E E A E E E E 161 E aE a ee E E E A A P TA EA eee ae 162 FS 06 EE eerie EEE T EEEE E
159. gt Rewinder ATRE i 100 Chapter 3 Diagnostics Menu ENWW ENWW The Front Panel will show the Scan Axis submenu Scan Axis gt Star Wheel Lifter P PRS e Cutter In the Sean Axis submenu scroll to Sean Axis and press OK to start the test The printer starts to check the Scan Axis motor The Front Panel displays the following messages e Initializing e Checking motors Depending on the results of the tests you may be asked to perform the following operations a Open the window Open window b Manually move the carriage to another position The carriage should not offer resistance to manual movement Do not force any printer part while moving the carriage The front panel will show a text describing the action and an animation as an example of the requested operation Press OK when you have finished moving the carriage Scan Axis Please move the carriage nanualily to a different position Press OK when done c Close the window Close window Diagnostic Tests and Utilities 101 5 O V U oo a 0 3 A J a Q 5 Q N A N D 6 Afterwards the test will automatically continue checking for possible Scan Axis errors The carriage will move automatically along the Scan Axis several times taking a few minutes As the test executes the Front Panel displays the following messages e Checking paper jam e Checking movement e Checking life counters status 7 Ifthe Sca
160. han M C or Y This is not a problem and no action should be taken to correct this attribute of the printer In general the higher frequency of change is because Matte Black ink is the one that is used for lines and black objects in technical papers bond coated HW coated natural tracing paper etc which are the types of contents that are more commonly printed with this type of printer About gray ink ENWW Ink supplies troubleshooting 37 oo O e lt W is 2 gt 0 Yen oe ka e SE D N 5 fe fe Q E The T Series printers are the first HP Designjet technical products to include Gray ink One thing that users may notice is that Gray ink is used in higher quantities than Cyan Magenta and Yellow inks This happens because of the following reasons 1 Gray areas which are very typical in technical drawings can now be printed by using only Gray ink In the past these areas had to be printed by combining Cyan Magenta and Yellow inks This means that Gray ink is used more frequently than the rest of the inks C M Y which are now used less frequently so the difference in consumption is noticeable However overall the T Series printers will actually need to use in total less ink to print gray areas than previous Designjet products 2 Soft colors can now be printed by combining C M and Y inks with Gray The addition of Gray ink softens the color improving transition area
161. has nozzle defects you can still get perfect print quality results The printer can automatically compensate for nozzle defects so there is no need to replace the Printhead ENWW Print quality troubleshooting 9 The method of improving Nozzle Detects is to 1 Recover the Printheads using the Front Panel Main Menu Image Quality Maintenance Clean Printheads option 2 Reprint the Printhead Nozzles Test Plot to check that the defective nozzles have been corrected oe ka e SE p N 5 O fe Q 3 Ifthe problem continues replace the defective Printhead Diagnostic Part 2 Printhead Alignment This test is designed to check any color to color and bi directional misalignment the printer may have 1 Ifthe printer is experiencing horizontal misalignment problems the Alignment Test will show something like this 2 Ifthe printer is experiencing vertical misalignment problems the Alignment Test will show something like this 10 Chapter 1 Troubleshooting ENWW ENWW 3 Ifthe printer is experiencing bi directional misalignment problems the Alignment Test will show something like this Corrective action Perform the Printhead Alignment Main Menu Image Quality Maintenance Align Printheads using the same paper type with which you were experiencing unacceptable image quality if feasible some paper types are not suitable for Printhead Alignment Diagnostic Part 3 Printheads amp Paper Advance T
162. he carriage cover after every insertion The front panel display will indicate the failing one showing the reseat or replace message Reseat You are recommended to start the printhead removal process from the front panel but instead of removing the printhead simply press the OK key on the front panel Replace You are recommended to remove the printhead and then reinsert it if that fails clean the electrical connections if that fails replace the printhead with a new printhead Replacement incomplete A printhead replacement process has not completed successfully relaunch the replacement process and let it finish completely it is not needed to change the printheads Remove The printhead is not a suitable type for use in printing for instance a setup printhead Printhead Error Codes The following table describes the Printhead Error Codes Refer to the above descriptions of the status messages for the appropriate action Working The printhead is working properly Fails Logical V Replace The printhead may have a vcc short Fails Continuity Reseat Could be caused by bad insertion Better to reseat the PEN than to lt _ lt it 16 Temp Extremely Replace Printhead temperature above Could be caused by a short in the High normal margins ink supplies 32 Temp Extremely Reseat Printhead temperature below Could be caused by bad Vpp Low normal margins continuity 44 Chapter 1 Troubleshooting ENWW eae para Ronee eaten
163. he Down and Cancel keys For a full list of front panel options and how to reach them see Front panel menu maps on page 408 General troubleshooting This chapter will guide you through the relevant steps to take when troubleshooting the printer Troubleshooting system error codes System Error Codes on page 53 contains a list of system error codes and their respective descriptions and recommended corrective actions Try only one recommended action at a time and check whether the error code has disappeared If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve then report the error to the HP Response Center or the nearest HP Support Office When reporting the error have the following information ready e Model and Serial Number of the printer e Which firmware revision the printer is using See Note below Check firmware in Utilities Statistics Code rev e The complete error number See Note below e The Service Configuration Print e The Current configuration sheet e Which software application the customer is using name version etc E NOTE When reporting the System Error Code make sure that you supply the full Error Code and the ENWW firmware version Without this information HP Support Personnel cannot help you General troubleshooting 3 O O se lt i 2 gt 0 Yen mac ka e em p N gt O fe
164. he View information key on the Front Panel 2 Try using a heavier paper type When printing dense colors it is recommended to use HP Heavyweight Coated Paper or HP Super Heavyweight Coated Paper Ink marks on the paper This problem may occur for different reasons Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper the paper absorbs the ink quickly and expands As the printheads move over the paper the printheads may come into contact with the paper and smear the printed image This problem is normally seen only on cut sheets of paper not on roll paper Corrective action 1 Check that the paper type loaded corresponds to the paper type selected in the front panel and in the software You can check the paper type selected by pressing the View information key on the Front Panel 2 Use a recommended paper type and the correct print settings 3 f using sheet paper try rotating the sheet 90 degrees The orientation of the paper fibers may affect performance ENWW Print quality troubleshooting 25 4 Try using a heavier paper type When printing dense colors it is recommended to use HP Heavyweight Coated Paper or HP Super Heavyweight Coated Paper 5 Try to increase the margins by relocating the image to the center of the page with the software application being used Ink marks on the back of the paper ka O S p N gt O Q e gt cc This can happen after a l
165. he clip that holds the Siva sensor you can use a screwdriver 4 Pull out the sensor ENWW Single sheet Sensor 371 5 The sensor has been removed a 3 OO g lt O Q O 2 gt Qa 372 Chapter 6 Removal and Installation ENWW Spindle Removal 1 Open the roll cover ge 5 Oo 55 os 0 g oe 2 Remove the black end of the spindle from the printer then the blue end A CAUTION Be sure to remove the black end first Removing the blue end first could damage the black end CAUTION Do not insert your fingers into the spindle supports during the removal process ENWW Spindle 373 Spittoon Left Removal This procedure describes how to remove the complete Left Spittoon which is necessary to gain access to other components a 3 6 0 g lt O Q O 2 Q EY NOTE Switch off the printer and remove the power cable 1 Remove the Cover Left on page 236 2 Remove the Electronics Module Main PCA and PSU on page 256 3 Remove two T 20 screws that secure the Left Spittoon to the printer 4 Remove one T 8 screw that secures the Left Spittoon to the printer 5 Rotate the Left Spittoon clockwise approximately 45 degrees and carefully lift it out of the printer 374 Chapter 6 Removal and Installation ENWW Starwheel Assembly Removal 1 Switch off the printer and remove the power cable ee a O m V 2 Open the Window
166. he metal sideplate ENWW Service Station 367 6 Disconnect connector from the Primer Motor and Primer Sensor a 3 60 g lt O Q O 2 Q 7 Unroute the cables disconnected in the previous two steps from the two cable clamps 8 Loosen the T 10 uncapping screw enough that you can move the Carriage Assembly manually 368 Chapter 6 Removal and Installation ENWW 9 Push the Carriage Assembly into the print path to gain access to two T 10 screws that secure the Service Station to the Carriage Rail ge 5 Oo 5 5 F E7 T a 10 Remove the two Allen T 8 screws that secure the Service Station to the Carriage Rail To avoid damaging the Encoder Strip you can use a standard screwdriver E NOTE Support the Service Station so that it does not fall when you remove the attachment Screws ENWW Service Station 369 12 Lower the Service Station until you can slide it carefully from the printer a 3 6 0 g lt O Q O 2 o Q E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 370 Chapter 6 Removal and Installation ENWW Single sheet Sensor Removal 1 Remove the Roll Support Upper Right on page 361 ge 5 Oo m g 30 0 q faa 2 Disengage the cable 3 Push down t
167. he printer 2 Check that the unknown port cable is correctly connected to the printer 3 Check that the printer has the latest firmware version If not update the firmware to the latest version 4 Replace the Formatter See Formatter on page 266 5 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 68 YZ Loss of engine counters tracking The printer will continue to function correctly but the life counters will not continue counting until you restart the printer 71 03 Out of memory Restart the printer 71 04 Out of memory The total memory available in the printer depends on its configuration It is reported as HP GL 2 memory or PS PDF memory If the amount of memory that the printer needs to process the file is more than the amount available the printer will display this system warning The amount of memory required for processing the file is known as the display list memory e The display list memory should not be confused with the file size of the print job The size of the display list memory depends on several variables such as the resolution file size and file content e The display list memory is not visible to the user but can be consulted by engineers to troubleshoot out ofmemory issues See Appendix D How to check the display list memory for an HP GL 2 job on page 92 e There have been a few cases in which a print job with a relatively small file size has triggered an outof
168. high quality printing results even when the ink levels are getting low The front panel displays the status of the Ink Cartridge Using the front panel detailed information can be checked on the Ink Cartridges Ink supplies troubleshooting 33 O c pm O fe lt lt V sn Q e Sen Table 1 2 Available Ink Cartridges ka fe SE M N gt O O e cc Printheads The Printheads are extremely durable and do not need to be replaced every time an Ink Cartridge is replaced They are independent of the Ink Cartridges and will continue giving excellent image quality results even if the Ink Cartridges are low on ink Table 1 3 Available Printheads HP 72 Gray amp Photo Black Printhead C9380A HP 72 HP 72 Magenta amp Cyan Printhead amp Cyan Printhead C9383A HP 72 Matte a amp Yellow Printhead General information about the ink supplies 34 Chapter 1 Troubleshooting ENWW EY For optimum results from the printer and modular ink delivery system always follow these guidelines when handling the ink supplies e Always install the Ink Cartridges and Printheads before the expiration date which is on the packaging e Install Ink Cartridges and Printheads in their color coded slots e Follow the instructions on the front panel of the printer during installation e Avoid unnecessary removal of the Ink Cartridges and Printheads e When turning off the printer always use the P
169. hile printing while navigating the queue or when changing some settings the printer displays a 79 04 system error c The printer can reboot normally d When the data is accessed again typically under the same conditions as in step b the 79 04 system error is displayed again Solutions and workarounds Many times data related 79 04 errors are resolved by means of hardware intervention Since data are stored in physical components RAM EEROM and Hard Disk replacing these components with new ones that are empty usually solves the problem However there are quicker and more effective solutions to these types of errors 1 Clear all information that has been introduced by the user using the standard tools available in the printer a Delete all jobs from the queue from the Front Panel or the EWS b Reset to factory defaults to clear the user s configurations and calibrations c Delete any non standard paper preset in the printer both the ones that have been created by the user and the ones that have been installed as OMES profiles through the EWS or the HP Printer Utility 2 If step 1 did not resolve the issue you can use Service Tools to clear additional information that could be causing the issue a Start the printer in Diagnostics Boot Mode b Perform an EEROM reset 3 If step 2 did not resolve the issue it is possible to run a recovery of the hard disk a Start the printer in Diagnostics Boot Mode
170. his test is designed to check whether the Printheads and the Paper Advance Mechanism are working correctly This part of the Image Quality Test should not be used to check for color consistency or accuracy Banding If the printer is experiencing a banding problem you will see repetitive horizontal bands within the printed image e Darker horizontal bands or lines repeated along the vertical band from top to bottom at the same distance e Whiter horizontal bands or lines along the vertical band from top to bottom at the same distance The plot is printed in Best or Normal mode according to the menu option selected with Error Hiding ON The top band has 100 ink density patches while the bottom band has 50 ink density patches Print quality troubleshooting 11 O c pm O fe lt lt V in Q fe Sen ka e SE D N gt fe fe r Q Troubleshooting Banding Problems If banding does not occur in all the colors then it is more than likely a Printhead problem In this case try the following 1 Check that the appropriate print quality settings are being used refer to the User s Guide for more information 2 Recover the printheads using the option through the Front Panel Main Menu Image Quality Maintenance Clean Printheads Reprint the Diagnostic Print or the print file and if the problem persists replace the faulty Printhead If banding does occur in all the colors then
171. ide Left on page 352 e Roll Guide Right on page 353 e Roll Support Lower Left T1200 only on page 354 178 Chapter 6 Removal and Installation ENWW e Roll Support Lower Right T1200 only on page 355 e Roll Support Sensor Lower Left T1200 only on page 357 e Roll Support Sensor Upper Left T1200 only on page 358 e Roll Support Upper Left on page 359 ge 5 Oo St F E7 T a e Roll Support Upper Right on page 361 e Scan axis Motor on page 363 e Service Station on page 36 7 e Single sheet Sensor on page 371 e Spindle on page 373 e Spittoon Left on page 374 e Starwheel Assembly on page 375 e Starwheel Litter Left on page 377 e Starwheel Lifter Right on page 379 e Starwheel Motor on page 382 e Trailing Cable on page 384 e Wall Spacers on page 391 e Window on page 394 e Window Position Sensor on page 398 ENWW 179 Introduction This chapter is a step by step guide to the removal and installation of the key components of the printer You may find it useful to check off the steps as they are performed Use the illustrations for each procedure to identity the parts referred to in the text a 3 60 g lt QQA Fa O 33 E amp Y NOTE Before using this chapter to remove and install a new component always make sure that you have performed the relevant service test from Chapter 4 If the test passes you will not need to replace the component Safety Precautions Revi
172. included in the Preventive Maintenance Kit See Tools 2 on page 7 5 Preventive Maintenance Kit 2 CH538 67040 Ay tes Sc 5 Oo gt o ac CH538 60051 Service Station Assembly ENWW Preventive Maintenance Kits 407 A Front panel menu maps This appendix reproduces the front panel menu map of each printer in case you do not have access to the printer and cannot it print yourself EY NOTE Any firmware update may cause changes to the menu map so the maps shown here may become out of date e HP Designjet T770 e HP Designjet T770 HD e HP Designjet T1200 a 5 ba e 5 T O Q pi 3 D c N 408 Appendix A Front panel menu maps ENWW HP Designjet T770 CL menu tts C tto OOO depends on the state of the fob queve Por aach cartridge stot Por each printhead slot PS options only V c T E mT c 5 Q z O ba bin ENWW HP Designjet T770 409 HP Designjet T770 HD CO rm ita E ation LO J tepends on tne state of the job aue C3 For each cartridge stot B o en printe siet PS cotio only Tl a O T Q 2 3 D c V 410 Appendix A Front panel menu maps ENWW HP Designjet T1200 E S ENWW isledi guakity iel C mu ite Lo otio CO denar on the state of the job queue E For esch cartridge stot E For ech printhead gigt FS options only HP Designjet T1200 411 V c T E mT c 5 Q
173. ing ENWW 2 System Error Codes e Introduction e Printer logs e What to do if the Front Panel is blank e Continuable and Non Continuable Error Codes e System Error Code Brief Descriptions y 3 Oo fe O i e i i Ez E aa V a W e System Error Codes Full Descriptions e Appendix A How to troubleshoot SE 79 04 e Appendix B Updating tirmware in diagnostics boot mode e Appendix C Obtaining the printer log and the diagnostics package e Appendix D How to check the display list memory for an HP GL 2 job ENWW 53 Introduction Understand System Error Codes System error codes are generally used to report internal system errors The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions Try only one recommended action at a time and check whether the error code has disappeared Reporting a system error to HP support If you have an error code that you cannot resolve then report the error to the HP Response Center or the nearest HP Support Office When reporting the error have the following information ready EY NOTE If you fail to provide any of the following information HP Support cannot help you properly Make sure you take time to gather all of this information e Model and Serial Number of the printer e The current firmware revision of the printer Check firmware in Setup Menu Information Menu Show Printer Inf
174. inter try to access the counter at the same time and the code is not prepare to handle this it may happen that the Jetdirect cannot increase the counter because the printer is writing to it and what s worse that it does not realize this fact If this happens a few times each second it may happen that the counter is decreasing faster than it s increasing and that at a certain point it has a negative value And then what will the process that is checking this counter do Most likely the process will not be prepared to react to a negative value and will launch an exception that will trigger a 79 04 system error N lt N 3 rm gt a fe ka A O Q M N Symptoms This type of 79 04 always occurs in heavy load conditions so the symptoms will always be similar to this pattern e A printer that is being heavily used printing a project or in a reprographics environment produces 79 04 errors randomly forcing the user to reboot e After rebooting the printer can be used without any issues for an extended period of time but if the workload is consistently high a random error will occur again e The error can never be associated with a specific file The file that was being printed when the error occurred the last time can be printed without issues after reboot And a file that has been printed without issues several times can trigger the error in the future e This error is very dependant of the workflow the custom
175. inthead and the Replace message appears on the front panel display the printhead may need to be reinserted The front panel display confirms that all printheads are correctly inserted The printer will start checking and preparing the printheads The default routine process when all printheads are changed takes 25 minutes If the printer finds problems in preparing the printheads it will take longer up to 55 minutes For a single printhead insertion the times vary between 15 and 35 minutes After all printheads are checked and prepared for the printhead realignment Aligning Printheads Precise alignment between printheads is essential for accurate colors smooth color transitions and sharp edges in graphical elements Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced In cases where the paper has jammed you have used a custom paper or are experiencing problems with color accuracy you may need to align the printheads If the paper has jammed it is recommended that you reinsert the printheads and initiate the realignment procedure with the Image Guality Maintenance menu E NOTE Do not use transparent and semi transparent paper to align the printheads Photo paper is recommended for the best quality Reinsert Printheads Procedure 1 If the realignment process is running and the wrong paper is loaded press the Cancel key on the front panel Do not print if the re
176. ion Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the Trailing Cable is not damaged replace it if necessary See Trailing Cable on page 384 Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA 3 Replace the Carriage PCA See Carriage PCA on page 226 4 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 System Error 21 YZ Problem Description Failure moving Service Station Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Check the Primer Tubes Reconnect the power cord and power on the printer 2 Make sure that the Service Station path is clear Remove any visible obstacles screws plastic parts etc restricting the movement of the Service Station 3 Ifthe carriage has stopped over the service station on the right side of the printer check that the cutter is not activated The cutter may be blocking the carriage over the service station preventing the service station from performing the movement correctly The cutter is on the left side of the carriage 4 Perform the Service Station diagnostic test to troubleshoot the problem further See Service Station Test on page 121 5 Replace the Service Station See Service Station on page 367 System Error 21 1 YZ Problem
177. ip on page 401 3 Clean the encoder sensor 4 Replace the Encoder Sensor System Error 93 YZ ENWW System Error Codes Full Descriptions 75 N lt VN a 3 mi ba ka e ka A O Q a VN Problem Description Corrective action 76 Chapter 2 System Error Codes Unable to pressurize the Ink Delivery System Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer Perform the Ink Delivery System diagnostic test to further troubleshoot the problem See Ink Delivery System IDS Test on page 116 Check that the cables between the Left Ink Supply Station and Main PCA are not damaged and are correctly connected Replace the Left Ink Supply Station depending on the results of the diagnostic test See Ink Supply Station Left on page 283 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 ENWW Appendix A How to troubleshoot SE 79 04 Introduction The system error 79 04 is a generic firmware error equivalent to a blue screen in Windows It s the system error that the printer will display when an unknown exception occurs that cannot be identified as relating to any specitic subsystem of the printer Since this is a generic error there can be multiple causes behind it This document will cover the most probable causes behind a system error 79 04 and will recommend the mos
178. ipped or lose some objects when printing with the HP GL 2 driver at high resolution Upgrade the Adobe Acrobat or Adobe Reader sottware to the latest version From version 7 onwards these problems should be solved Print Quality Troubleshooting Wizard Here we describe the main guidelines to follow when troubleshooting printquality and or color issues The Print Quality PQ troubleshooting Wizard is a set of processes and corrective actions that the customer can trigger in the printer whenever the print quality of the printer does not meet their expectations Some of these corrective actions that the customer can perform to enhance the print and or color quality are printhead cleaning paper advance calibration printhead alignment and color calibration The main benefits of this Print Quality Troubleshooting Wizard tool are that it creates a better customer experience solving customer PQ issues fast efficiently and with a minimum cost for them and also for HP Support Customers can perform PQ color troubleshooting through the Printer Utility PU the Embedded Web Server EWS or by following the steps described in the User s Manual or the HP Knowledge Center at Asn Tia 2 r DEO bee Dru ng eee ee brie gusty o bokir inetcurety Soe bar i Pa ee kPt oA Pe mepi Delect detail ri AAAS Meer ia conor Tun bead Cagresecte PEST protien aco preae Da birai Bacos ag acter tte cormennoccing DESEANDO peccewe ihg fag eye end toler Se
179. ired Tools All the special tools and equipment required to disassemble service and repair the printer are provided in the Toolkit P N Q6683 67001 Some tools can be ordered separately trom the toolkit See Tools 1 on page 174 and Tools 2 on page 175 The Toolkit contains the following tools Description Comments HP Part Number 13 mm Combination Spanner Q6675 6701 Alcohol Q6675 6009 1 180 Chapter 6 Removal and Installation ENWW Removal and Installation You will also need the following standard hand tools Long Torx Screwdriver 1 4 inch drive Torx Bit 75 mm ENWW Introduction 181 Customer Self Repair parts Some printer parts are designated Customer Self Repair CSR parts which means that a faulty part can be replaced by the customer Non CSR parts need to be replaced by an engineer There are two categories of CSR parts gt a 3 OO E O Q Fo 0 55 e CSR A Customer self repair is mandatory as mentioned in the printer s warranty statement If HP is asked to replace such parts the customer will be charged for travel and labor costs Parts should be replaceable by end users customers from a mechanical perspective within 5 minutes with simple or no tools required Examples include spindles and cartridges e CSR B Parts are easy to replace but some knowledge of the product and technical skills may be required The customer can decide whether to replace the part or to call for an engineer
180. is completed properly Lines are blurred ink bleeds from lines This problem is offen caused by the ink soaking into the paper making the lines blurred and fuzzy This could be because of the humidity in the air Corrective action 1 ENWW Check that the environmental conditions temperature humidity are suitable for high quality printing Make sure that the paper type selected in the Front Panel is the same as the paper type loaded into the printer Try using a heavier paper type When printing dense colors it is recommended to use HP Heavyweight Coated Paper or HP Super Heavyweight Coated Paper If glossy paper is being used try changing to a different type of glossy paper Align the printheads See Image Quality Maintenance Procedure on page 43 Try rotating the image Print quality troubleshooting 23 oo H 0 se lt W is 2 gt 0 Yen Problems with graininess Shown below is an example of what you might see if you have problems with graininess xsd gt e SE M al gt fe Q r Q Corrective action 1 Check that the paper type loaded corresponds to the paper type selected in the front panel and in the software You can check the paper type selected by pressing the View information key on the Front Panel 2 Check that printing is on the correct side of the paper 3 Check that the appropriate print quality settings are being used refer to the User s G
181. isk Wipe DOD 5220 220M Hard Disk Recovery Utility on page 140 File System Check on page 140 SNMP Language Write Access on page 141 I O Tests on page 141 Show Hide Front Panel Information on page 142 Enable Disable Port 280 on page 143 ENWW Introduction 129 Rewinder Adjust on page 144 Adjust Rewinder 1 Adjust Rewinder 2 Disable Upper Roll Cover T1200 series only on page 144 Enable Upper Roll Cover T1200 series only on page 145 Special Cutter Mode on page 146 Entering the Service Utilities Menu i Press the Menu key on the front panel For information regarding the front panel keys see Using the Front Panel on page 2 Main Menu ENE From the main menu customers can execute certain service utilities from the Service Tools menu by pressing the Down key and the Cancel key together Alternatively engineers can execute all service utilities from the Service menu by pressing the Up arrow key and the Cancel key together From the Service menu select Service utilities and press the OK key Service menu Service utilities Service calibrations From the Service Utilities menu you can select any of the available utilities and press the OK key to begin the highlighted operation Seryice utilities e Turn Drive Roller Purge Tubes H Reset Life counters Diagnostic Print Set Date and Time Enable Disable Firewall k Fnahlerhicahle amp leen Mode x jE EY NOTE Ifthe prin
182. it is more than likely a Paper Advance problem e If the bands are light it means that the paper has advanced too much e Ifthe bands are dark it means that the paper hasn t advanced enough e In high quality modes graininess in all colors can indicate problems either with alignment or Paper Advance Corrective action In order to solve problems that result in banding try the following 1 Check that the appropriate print quality settings are being used refer to the User s Guide for more information 2 Check that the loaded paper is the same type as selected in the printer You can check the paper type selected through the Front Panel Main Menu Paper menu View loaded paper 3 Ifthe customer is using low quality paper try recommending better quality paper preferably HP paper Printer performance can only be guaranteed by using recommended papers 4 Perform Paper Advance Calibration using the same type of paper that will be used for the final print Main Menu Image Quality Maintenance Paper Advance Calibration Calibrate Paper Advance If there is white point banding in only one color band and the problem cannot be fixed using the Printhead recoveries in some cases using the Force Drop Detection option can fix this issue No Printing Defects Found in the Diagnostic Print If all the test patterns from the Diagnostic Print are correct and you still experience Image Quality problems you can use the following procedures to
183. itializing Getting information Getting information Press k to continue Programming slow PWM paper Please unload the paper Press ok to continue 4 The Front Panel then displays the Analog Encoder calibration results Paper Drive Calibrating analog encoder Diagnostic result A 2 9 2 9 B 2 9 8 9 Press to continue Press to reject The GAIN for channels A and B should be lower than 5 5 Ifthe results are correct press OK to accept the results If the results are not correct press Cancel to reject the results and fail the test 5 O V U oo a 0 3 A 6 Ifyou accept the results the front panel will continue with the tests It will ask you to press OK to continue with the process When prompted unload paper if any is loaded 7 The Front Panel then displays the test results Paper Drive PWM avg 6285 19 8424 90 Speed error 30 25 26 25 PWM StDev 110 48 118 65 PWM max 6479 00 8834 00 Press to continue Press to reject e The first PWM avg result forward move should be between 7700 and 10560 and the second Pwm avg backward move between 7600 and 10450 e The first Speed error result should be no more than 78 65 and the second no more than 112 5 e The first PWM StDev result should be no more than 162 5 and the second no more than 187 5 e The first PWM max result should be no more than 12250 and the second no more than 12125 8 Ifthe results are correct
184. k Cartridge depends on it s capacity but there is approximately 14 of ink available for the user Very Low When theVery Low message is displayed overnight printing should not be attempted Changing the Ink Cartridge is strongly recommended to prevent the printer from stopping halfway through a print There is approximately 8 of ink available for the user ENWW Ink supplies troubleshooting 43 Empty The printer will stop and will not be able to continue printing until a new Ink Cartridge has been installed If this occurs halfway through printing an image you should check the quality of this image as stopping mid plot can affect the print It would be recommended to reprint the image once a new Ink Cartridge has been installed mel ka e SE D N 5 O fe r Q Reseat You are recommended to remove the Ink Cartridge and then reinsert it Replace You are recommended to replace the Ink Cartridge with a new Ink Cartridge Altered There is something unexpected about the Ink Cartridge s status Expired The Ink Cartridge has passed the expiration date Printhead status messages OK The Printhead is operating correctly and no action is required Missing There is no Printhead present or it is not properly connected to the printer Test printhead separately You are recommended to test the printheads individually to find the failing printhead Remove all the printheads and insert them alone one by one Closing the latch and t
185. l displays the following messages e Getting Main Memory Size 28 The Front Panel then displays Main Memory size test results Flectronics Module Main memory size 126MB Press any key to continue F 29 Press any key to continue 2 O V U p a 0 3 A 30 The Front Panel then prompts you to test the Formatter Communications Electronics Module rect te wim toad Fres3 to lt onfire ofr to exit 31 Press OK to test the Formatter If you do not wish to test the Formatter use the Arrow keys to select NO and press OK 32 The Formatter Communications test starts and the Front Panel displays the following messages e Starting Micci2Bus e Starting Micci2BusProxy e Checking Communications ENWW Diagnostic Tests and Utilities 109 z Q Q 5 Q N A N D 33 The Front Panel then displays Formatter Communications test results Electronics Module ID Device name 2 1 DelSoll 5 DelSa1s Fi DelSol 4 Lunada Press any key to continue F 34 Press any key to continue 35 The Front Panel then prompts you to check the Plotter Information Electronica Module dea plotter In at lium Fress to confira of to exit 36 Press OK to check the Plotter Information If you do not wish to test the Plotter Information use the Arrow keys to select NO and press OK 37 The Plotter information test starts and the Front Panel displays the following messag
186. l if you have a T1200 series printer Then press OK to continue Cutter Feed paper Press w to continue If you have not fed enough paper into the printer the diagnostic will show a message saying that the paper was not detected In this case try again taking care to feed more paper If the problem continues check that the sensors are working correctly If necessary perform the Sensors Test see Sensors Test on page 113 5 The printer then starts an actual test cut of the paper As the test executes the Front Panel displays the following messages 5 c O V U oo a se 0 3 A e Advancing paper e Preparing cutter e Cutting paper e Disengaging cutter 6 Once the test has completed the Front Panel displays the test result and prompts you to confirm that the cutter worked Cutter Cutter seens to be OK Was the paper cut Press OK for yes Cancel for no 7 Press OK if the cutter worked or Cancel if the cutter did not work ENWW Diagnostic Tests and Utilities 103 8 Press OK to end the test and restart the printer Cutter Diagnostic result OK Press to restart Paper Drive Test The Paper Drive test diagnoses failures of components of the Paper Axis You must perform the Paper Drive Test atter e System Error Code 81 XZ e System Error Code 41 XZ e System Error Code 73 XZ Diagnostic tests also need to be performed after removing or replacing certain printer components If you hav
187. l minutes to complete Press ok to continue or to exit 3 Press OK to proceed or Back Cancel to exit 140 Chapter 4 Service Menu ENWW If you press OK the printer restarts and the File System Check is performed SNMP Language Write Access The purpose of this utility is to prevent SNMP tools from changing the printer language remotely This is provided as a possible workaround to an exotic problem that has been seen with some SNMP tools that set the printer language in order to control the localization applied to some SNMP OIDs but do not restore the printer language afterwards 1 In the Service Utilities submenu scroll to SNMP Language Write Access and press OK Service utilities E bgl Ud LE Arid NE Enable Disable Firewall e Enable Disable Sleep Mode Disk Wipe DoD S228 226M Hard Disk Recovery File System Check E 2 The utility checks whether the printer language can currently be changed using SNMP and shows one of the following messages SNMP Language Write Access SNMP Language Write Access Printer Localization CAN be Printer Localization CANNOT changed remotely by SNMP be changed remotely by SNMP Press and y to change the Press and y to change the YaLlue walue Fress of to confirm or Press of to confirm or to exit M to exit 3 Use the Up and Down keys to choose the desired behavior and press OK to confirm your selection The system updates the internal memory to reflect the chosen sele
188. le ech power guppyi Fres3 to lt confire or to exit 4 Press OK to the test the Power Supply If you do not wish to test the power supply use the Arrow keys to select NO and press OK 5 The Power supply test starts and the Front Panel displays the tollowing messages e Getting information 6 The Front Panel displays the Power Supply test results Electronics Module Power supoly wo tages Volt 2 y 6i VOLT lew A volt W i ai Volt 2 N JH 5 C Pret a TA cirit aia 4 7 Press OK to continue A 8 The Front Panel displays more Power Supply test results e O Electronics Mosule Power supply 0l toges A volt 3 F 3 26 vnlt F i ai volt W9 4 volt 1 129 1 19 rPr eit a To cnt Aia 9 Press OK to continue 10 The Fan Speed test starts and the Front Panel displays e Getting information 11 The Front Panel then displays the Fan Speed test result Electronics Module Getting information FSU fan status STRING_DIAGNOSTIC_OK Press ok to continue 12 Press OK to continue ENWW Diagnostic Tests and Utilities 107 13 The Front Panel then prompts you to test the Formatter Flectranics Module ea te formatter rres3 to canfire ofr to exit 14 Press OK to test the Formatter voltage If you do not wish to test the Formatter voltage use the Arrow keys to select NO and press OK 15 The Formatter voltage test starts and the Front Panel displays the tollowing messages e Getting informati
189. led by HP Support to provide this information Collecting ou can either the information might take a while Download the extended Di ti k th i 2 The Gh nostcs p K eis AED tr iagnostics package the diagnostics packag meant to be used only by HP Support personnel in Disable extended diagnostics package order to give you assistance and should be pack extracted under HP Support guidance 2 Ifthe problem persists and is difficult to debug try the extended diagnostics package To enable the extended diagnostics package click Enable the extended diagnostics package The printer needs to be restarted after enabling or disabling the extended diagnostics package V Q Oo 0 Q i e Le Ez E Q sj V a W 3 At any time after enabling the extended diagnostics package you can download the package and the printer logs by clicking Download the extended diagnostics package 4 When you have finishing using the extended diagnostics package remember to disable it otherwise it could affect printer performance or even cause undesirable side effects Retrieving logs without the diagnostic package This method is recommended only if you are unable to use the diagnostic package for some reason 1 Turn off the printer with the Power key on the front panel 2 Hold down the OK key and the View information key at the same time and turn on the printer with the Power key Continue to hold down all three keys for about 20 s
190. left of each Printhead Nozzle test there is a series of horizontal straight lines If one or more nozzles are misdirected there will be unequal spaces between the corresponding lines Corrective action for Nozzle Defects If the printer has nozzle defects it does not mean that you will not get perfect print quality results The printer has automatic procedures to hide many nozzle defects 1 Recover the Printheads using the option through the Front Panel Main menu Image quality maintenance clean printheads 2 Reprint the Nozzle Print test to check that the defective nozzles have been corrected 3 Ifthe problem continues replace the detective Printhead Force Drop Detection If the Nozzle Print Test plot has persistent white point banding in only one color that cannot be fixed with a printhead recovery you can use this option to resolve the problem by resetting the nozzle health database so that all nozzles are assumed to be correct Once the nozzle health database has been reset drop detection is forced The normal cause of this white point banding in a single color is the incorrect detection of failed nozzles by the drop detector Perform the test as follows 1 Select Advanced Diagnostic Print Diagnostic Print Image Quality Service Best Image Quality Service Normal H Advanced Diagnostic Print 2 Select Force Drop Detection Advanced Diagnostic Print Paper Advance Printhead Alignment e Nozzle Health
191. lem Description Failure communicating with an Ink Supply Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Perform the Ink Delivery System diagnostic test See Ink Delivery System IDS Test on page 116 If the test finds that the ink supply is defective replace it If the test does not find any errors remove all the ink supplies from the ISS and reboot the printer 3 Install the ink cartridges with the printer booted in normal mode Use the replacement option available from the Front Panel and install the cartridges one by one If an error appears after installing a supply the last supply you installed is defective Replace it 4 Check that the cables between the Left Ink Supply Station and Main PCA are not damaged and are correctly connected 5 Replace the Left Ink Supply Station See Ink Supply Station Left on page 283 6 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 ENWW System Error Codes Full Descriptions 59 N lt WV g 3 mi ka ka fe ka A O Q M WV System Error Problem Description Corrective action System Error Problem Description Corrective action System Error Problem Description Corrective action System Error Problem Description Corrective action System Error 60 Chapter 2 System Error Codes
192. lift the Ink Supply Tubes guide enough until you can slide it forwards out of the printer ge 5 Oo St S p E7 o a ae JA z 18 Use a flatbladed screwdriver to release all the Ink Supply Tubes clamps from the printer i ENWW Ink Supply Tubes 291 20 Remove the Left Side Plates of the Lett Ink Supply Station a 3 6 0 g lt O Q O Q e Q 292 Chapter 6 Removal and Installation ENWW 23 Remove the Right Side Plate of the Left Ink Supply Station ge 5 Oo g2 F u gq oe 25 Carefully remove the Ink Supply Tubes from the assembly amp NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must pertorm see Service Calibration Guide to Removal and Installation on page 184 ENWW Ink Supply Tubes 293 Ink Supply Tubes Support Rail Removal 1 Switch off the printer and remove the power cable a 3 O O g lt O Q o 2 56 Remove the Cover Right on page 241 Remove the Cover Left on page 236 Remove the Front Panel on page 270 Remove the Cover Rear on page 240 Remove the Cover Top on page 244 oe SS Remove two T 15 screws that secure the Ink Supply Tubes Support Rail to the right Top Cover Support 8 Carefully slide the Ink Supply Tubes Support Rail to the lett until the right end is clear of the right Top Cov
193. lows the SWOP standard at the time of creating the EPS PDF or grayscale the image should be converted into SWOP Output only contains a partial print If the output that was expected only contains a partial image then try the following to resolve the problem 1 Was the Cancel key pressed before all the data was received by the printer If so send the file again and make sure that the Cancel key is not pressed 2 The I O Timeout setting may be too short Increase the I O timeout setting Setup Menu I O Setup lO Timeout and then send the file again 3 There might be a communications problem between the printer and computer Check the USB or network cable between the computer and the printer to make sure it is not damaged and is connected correctly 28 Chapter 1 Troubleshooting ENWW 4 Make sure that the software settings are correct for the current page size e g long axis prints 5 If network software is being used make sure it has not timed out Problems with image clipping This normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by the software This kind of problem can often be identified before printing by previewing the print oo H 0 se lt W 2 gt 0 Yen e Check the actual printable area for the paper size that is loaded printable area paper size margins e Check what the software understands to be the prin
194. lt to reattach ey NOTE amp NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 378 Chapter 6 Removal and Installation ENWW Starwheel Lifter Right 5 E Removal 5 gt 1 Switch off the printer and remove the power cable 2 S v 2 Remove the Cover Right on page 241 S 3 Remove the Starwheel Assembly on page 375 4 Loosen the T 10 uncapping screw sufficiently so you can manually move the Carriage Assembly in step 8 5 ENWW Starwheel Lifter Right 379 6 Remove one T 10 screw that secures the Drop Detector to the Service Station a 3 O O g lt O Q O 2 e Q 7 Rotate the Drop Detector vertically to gain access to the two screws that secure the Right Starwheel Lifter 8 Remove two T 8 screws that secure the Right Starwheel Lifter to the printer 380 Chapter 6 Removal and Installation ENWW 9 Rotate the Right Starwheel Lifter sufficiently to disengage the right attachment lug ge 5 Oo 5 5 F E7 T a 11 Remove the Right Starwheel Lifter from the printer EY NOTE Do not remove the spring from the Right Starwheel Lifter because it is difficult to reattach amp NOTE When you finish installing or replacing this component you must perform the necessary Service Calib
195. ly Assembly on page 313 5 l 5 l Q6687 60064 All 44 in models Cover Front on page 235 Q6683 60201 All 24 in models Cover Front on page 235 CH538 67032 T1200 44 in Front Panel on page 270 CK837 67006 T770 T1200 24 in Front Panel on page 270 J Q N e a 9 re g 3 N 162 Chapter 5 Parts and Diagrams ENWW Roll Covers HP Part HP Part Number Part Description Part Description Printer Printer Model 1 CH538 67003 Upper Roll Cover Assembly with T1200 44 in Roll Cover Upper pinches on page 350 350 1 CH539 67009 Upper Roll Cover Assembly Basic T770 44 in Roll Cover Upper SV on page 350 350 1 CQ305 60018 Upper Roll Cover Assembly Basic All 24 in models Roll Cover Upper SV on page 350 350 CH538 67002 Lower Roll Cover Assembly with T1200 44 in Roll Cover Lower pinches T1200 only on page 346 3 CH538 67037 Pinch Arm Assembly for Roll Cover T1200 44 in Pinch Arm Assembly CSR A 11200 only on page 322 4 CH538 67050 Roll Cover Freewheel Assembly Freewheel Assembly CSR A on page 267 b CH538 67047 Roll Cover Bi stable Springs Left and T1200 44 in Bi stable Springs Right T1200 only on page 191 VN z 5 2m D 2 m Ee c o VN as as 5 A ENWW Roll Covers 163 Center Covers Rear CH538 67012 Rear Cover All 44 in models Cover Rear on page 240 CQ305 60015 Rear Cover All 24 in models Cover Rear on page 240 2 CH538 67022 Converger Assembly T1200 44 in Converger on
196. m Error Codes Full Descriptions N lt WV g 3 mi ba ka e ka A O Q M N This sections describes each of the system error codes and warnings that could be encountered while using the printer and provides the repaperl action required to solve the problem detected 58 Chapter 2 System Error Codes ENWW EY NOTE Replace one component at a time and check whether the error has gone before replacing another component Using this procedure you will be able to determine exactly which component failed System Error 01 0 YZ Problem Description Communication with Main PCA failed Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer iF 2 Remove the Formatter and reinsert it again Ensure that it connects properly in the Main Oo PCA tor Q connector Oo o Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 O S o Replace the Formatter See Formatter on page 266 TT oD sjm V System Error 01 1 YZ gt N Problem Description Error in the Main PCA Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 3 Replace the Formatter See Formatter on page 266 System Error 01 2 YZ Prob
197. memory message Such print jobs typically have a large number of objects in them or have complex objects such as raster images with gradients or objects with multiple layers Try the following 1 Upgrade the firmware to the latest version available 2 Decrease the print resolution to 300 dpi NOTE If the customer does not accept the print quality after reducing the resolution or using Econofast print mode proceed to the workaround in step 3 ENWW o The resolution required by the printer to process the file is set by the print mode selected Best Normal Fast There is a setting available that enables you to decrease the resolution for each print mode to 300 dpi If this setting is used the rendering resolution will be reduced but the output printing resolution will remain the detault of the selected print mode There could be an impact on Image Quality because of the reduction in the rendering resolution this will be especially noticeable in circles and lines with very low inclination HP Designjet T6170 44n HPGL Printing Preferences Advences Ponting Shoncuta PaperGualty Festuree Color Services G HP Ocsignict 7620 S4n HPGL2 Acvanced Document Satings Lag Pacer utput T T Grage Sif Document ptors Print Optimtatone Evaned E Ponter Features Send job at bitmap Dicabled libit Aco Comaetidnty agg en Aspi fon Femna Mirror Image Off 3 Use the Econofast print mode The rendering resoluti
198. n Ensure the transparent window is closed as a strong light source near the printer during printhead realignment can affect alignment 5 The process will take about five minutes Wait until the front panel display shows the process complete before using the printer Scanning errors during alignment If the alignment process FAILs a Scanning problems message appears on the front panel This means that the alignment has not completed successfully Therefore the printer is not aligned and the alignment should be repeated before printing with good image quality The problem may be due to e The paper used was not valid repeat the alignment with valid paper e Printhead health problems clean printheads e The alignment was done with the transparent window open repeat the alignment with the window closed If the problem persists after using valid paper cleaning the printheads and keeping the window closed there may be a failure in the scanning system needing reparation or the printheads although clean may not work and need to be replaced Ink cartridge and printhead status messages Ink Cartridge Status Messages OK The Ink Cartridge is operating correctly and no action is required Missing There is no Ink Cartridge present or it is not properly connected to the printer Low The Low message is an early warning sign and it is advisable that new supplies should be obtained of that particular color The amount of ink remaining in the In
199. n Axis passes the test the Front Panel displays the following message otherwise it displays an error code Press OK to continue Scan Axis Diagnostic result OK Press a to continue Cutter test The Cutter is designed to cut roll paper after printing to the defined sheet size Before executing this test you should run the Scan Axis Media Drive and Carriage tests to ensure that each of these subsystems is operating correctly Perform the Scan Axis Cutter test as follows 1 In the Diagnostics menu scroll to Sean Axis and press OK Diagnostics menu e Popper Drive re Electronics Module gt Carriage Assembly P Sensors gt Rewinder aTe l 2 The Front Panel will show the Scan Axis submenu Scan Axis gt Star Wheel Lifter e PRS Scan Axis 102 Chapter 3 Diagnostics Menu ENWW 3 In the Scan Axis submenu scroll to Cutter and press OK to start the test The test prompts you to check that all paper is unloaded Once the paper is unloaded press OK Cutter Please check that Paper unloaded Press W to continue If there is a failure at any point during the tests the Front Panel will display the relevant system error code To troubleshoot any displayed error codes see System Error Codes Full Descriptions on page 58 4 The printer prompts you to feed the paper With the Media Lever lowered feed roll paper not a sheet into the paper path until it reaches the printer roller Use the upper rol
200. n the printer log through the diagnostics package There are two types of diagnostic package e Diagnostic package reduced level e Extended diagnostic package full level And there are two ways of retrieving the information e From the Front Panel with a USB flash drive reduced level only e From the Embedded Web Server reduced or full level N lt VN g 3 mi ba ka e ka A O Q g N EY NOTE Ifthe extended diagnostic package is available it will be the only one visible from the Embedded Web Server In order to use the reduced diagnostic package from the Embedded Web Server you must disable the extended diagnostic package When you have obtained the information it should be attached to the customer case Front panel method This method works only if you have a standard USB flash drive If you do not have a flash drive use the Embedded Web Server method You are also recommended to use the Embedded Web Server if you need the extended diagnostics package to solve a particularly difficult problem 1 Take a standard USB flash drive formatted as FAT32 2 You have a choice of two alternative methods e Create an empty file in the USB flash drive right click New gt Text Document and name it pdipu_enable log Then insert the USB flash drive into the printer and go to step 3 e Insert the empty USB flash drive into the printer then hold down the Up and Down arrow keys simultaneously until you hear
201. nce e Printhead Alignment Nozzle Health Force Drop Detection 4 Make sure paper is loaded the Media Lever is lowered and that the Ink System is correctly installed Press the OK key to print the Diagnostic Print or press Cancel to exit without printing the Diagnostic Print Visual Media Advanced Print Please check that paper is loaded lever is Lowered and printheads and cartridges are inserted Press ok to continue Press to exit 5 The selected Advanced Diagnostic Print will now be printed and if necessary automatically scanned Reading the Advanced Diagnostic Print results Paper Advance This plot helps you to visually check any alignment problems of the printer You use it to precisely measure the paper advance error with a one dot row accuracy and to check the stability of the paper advance ENWW Print quality troubleshooting 13 The whitest vertical line should be positioned in the O offset column with minor variations between 2 and 2 columns If the offset is not positioned on the O column or between 2 and 2 columns and the whitest vertical varies greatly the printer requires Paper Advance Calibration Main Menu Image Quality Maintenance Paper Advance Calibration Calibrate Paper Advance E NOTE It is very important to check that the loaded paper is the same paper type as selected in the front panel You can check the paper type selected through the Front Panel Main Menu Paper menu View loaded paper The
202. nchwheel Assemblies at the same time In order to aligna Pinchwheel Assembly you need a minimum one Pinchwheel Assembly correctly aligned by the manufacturer 6c Insert the Pinchwheel Insertion Tool through the appropriate access hole for the Pinchwheel gt D nim U 5s oO 1 Assembly you are installing Be very careful not to damage the Encoder Strip or the Belt Assembly with the A CAUTION Pinchwheel Insertion Tool 2 3 Ti Pinchwheel Assembly 327 ENWW 4 Attach the spring to its attachment point on the hanger and remove the Pinchwheel Insertion Tool a 3 OO g lt O Q O 2 Qa 5 Attach the new Pinchwheel Assembly with the two T 15 screws that secure to the printer but do fully not tighten the screws 6 Lower the Media Lever 328 Chapter 6 Removal and Installation ENWW 7 Make sure the Pinchwheel Alignment Tool is in the collapsed position ge 5 Oo St S p E7 o a need to align 9 Set the Pinchwheel Alignment Tool on the print platen The tool should fit as shown below ENWW Pinchwheel Assembly 329 a 3 6 0 g lt O Q O Q gt Q 11 Allow the Pinchwheel Alignment Tool to expand Make sure that the tool is fully expanded 330 Chapter 6 Removal and Installation ENWW ENWW 12 When the Pinchwheel Alignment Tool is fully expanded the Pinchwheel Assembly is properly aligned Perrier Ure ir
203. nd ON again and see if the System Error disappears If the Error Code reappears then the printer requires an on site visit in order to resolve the problem System Error Code Brief Descriptions Reading a System Error Code System Error Codes explain which component system is failing and what action should be taken to resolve the problem System Error Codes are displayed directly on the front panel but can also be seen on the Information Page and have been defined in the format XX YZ or XX n YZ m e XX Subsystem or process 2 digits e _ n Subsystem or process index if more than one used in the product optional e g Identify the Ink Supply color and number e Y Who should perform the action 1 digit O for User or 1 for Service Engineer e Z Action to perform 1 digit System Error Code Table The following table explains the XX part of the System Error Code or Warning Main PCA Electronics module Carriage PCA 56 Chapter 2 System Error Codes ENWW es a o ee a ee S 72 79 y Q Ee 0 Q i e he Le ein z Q sj V a Ww Servo 74 Firmware upgrade 74 1 Media Profile Update 75 Preventive Maintenance Kits 76 Disk Full 78 Media settings ENWW System Error Code Brief Descriptions 57 a Corrective actions Table The following table explains the YZ part of the System Error Code or Warning E action E D e T e HP qualified personnel assistance required Syste
204. nd what to do in the event of any failure EY NOTE It possible always perform a diagnostic test on a component that you are about to replace to make sure that is the component that has failed If the test on that component passes there is no need to replace it Initialization Self Test Initialization sequences Whenever the printer is switched on it automatically performs a series of internal self tests and mechanical initialization sequences If any part fails a system error will appear and you should consult System Error Codes on page 53 Auto Diagnostics Test In the event of a paper or scan axis jam triggering a system error 86 01 the following message will appear on the front panel GO 56 01 Possible printer malfunction The printer will reboot and attempt to find the failing part While the process runs you may be asked to perform After restarting the printer will exercise several electromechanical subsystems involved in Paper or Scan Axis movement If necessary you may be asked to move the carriage manually or check whether the main roller is moving You may also be asked to launch an Auto Diagnostics Test 5 c O V U oo a se 0 3 A e Inthe event of a paper jam if another paper jam occurs during the first 15 paper advance movements after the printer restarts the printer will ask you to launch the Paper Axis Auto Diagnostics e Inthe event of a scan axis jam if another scan axi
205. ng movement e Checking motor data e Analyzing e Checking Status If there is a failure at any point during the test the Front Panel will display the relevant System Error Code To troubleshoot any displayed error codes see System Error Codes Full Descriptions on page 58 7 The Front Panel shows the test complete display for a few seconds Star wheel lifter Diagnostic result OK Press m to restart 8 Press OK to end the test and restart the printer PRS Test The PRS subsystem is designed to move the carriage assembly between two predetermined vertical positions with respect to the plane of the print platen This allows different papers of different thicknesses to be used without losing print quality 5 O V U p a 0 5 A Perform the Scan Axis PRS test as follows Ee NOTE Perform this test with the Printheads and the Tubes System installed in order to get values that can be compared correctly 1 In the Diagnostics menu scroll to Sean Axis and press OK Diagnostics meru Paper Drive Electronics Module gt Carriage Assembly Sensors gt Rewinder m The 2 The Front Panel will show the Scan Axis submenu Scan Axis Star Wheel Lifter Scan Axis gt Cutter ENWW Diagnostic Tests and Utilities 99 3 In the Sean Axis submenu scroll to PRS and press OK to start the test The printer will start the Scan Axis subsystem Common Initialization and PRS test initializ
206. ng removed E 7 Slide the Ferrite Core out of the brackets ENWW Front Panel 271 8 Remove the Front Panel a 3 O O g lt O Q o 2 56 E amp Y NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 NOTE When you reinstall the Front Panel you must make sure that the Ferrite Core is correctly positioned The Ferrite Core is necessary to avoid electrostatic interference being generated 272 Chapter 6 Removal and Installation ENWW Front Trim Left Removal e Switch off the printer and remove the power cable ee a O m V Remove the Cover Front on page 235 Oo o o gt O z D Remove the Media Output Assembly on page 313 A O N Remove three T 20 screws that secure the Left Front Trim to the printer 5 Open the Left Ink Cartridge Door 6 Unclip the Left Front Trim ENWW Front Trim Left 273 7 Remove Left Front Trim from the printer Et a 3 60 g lt O Q O 2 gt Q 274 Chapter 6 Removal and Installation ENWW Front Trim Right 5 5 9 Removal T 5 gt 1 Switch off the printer and remove the power cable 2 S N 2 Remove the Cover Front on page 235 3 Remove the Media Output Assembly on page 313 4
207. nge the ink supplies The printer will also display the ink level and will tell you when the ink supply is low on ink This means you have constantly updated information about the ink supplies Ink cartridge levels information and replacement ENWW Ink cartridge levels The front panel displays Ink Levels shown as level bars These bars represent how much ink is remaining in the Ink Cartridges as ink is used up the bars get shorter in length There are two methods for checking the ink levels of your Ink Cartridges Ink supplies troubleshooting 35 oo O e lt W 2 gt 0 Yen View ink levels direct access key e Pressing the View ink levels direct access key on the Front Panel will impapertely show you the ink levels For more information about direct access keys see Using the Front Panel on page 2 oe ka e SE p N gt O fe f Q Ink levels 5 E E S E G PK MK Y M C View Ink Levels from the ink menu e Choosing the View ink levels option from the Ink menu will impapertely show you the ink levels Ink gt View ink levels Replace ink cartridges Replace printheads Ink cartridge information Printhead information Obtaining ink cartridge information 1 Scroll to the Ink Menu icon and press OK Main Menu 5 H Ink 2 In the Ink Menu submenu scroll to Ink cartridge information and press OK Ink View ink levels
208. nk System Purgers 6 units A Yes gt 5 fe CH538 67037 T1200 Pinch Arm Assembly for Roll Cover SV see Pinch arm assembly A Yes e on page 421 g z CH538 67051 T1200 T770 Roll Cover Upper Bumpers see Roll cover upper bumpers A Yes on page 425 For further information e CSR Corporate Standards http standards corp hp com smc hpstd AHP0001501 htm e CSR Web site http www hp com go csrparts e CSR Parts Availability EasiTool https easitool atlanta hp com e HP Parts Page http partpage corp hp com detault asp ENWW Customer Self Repair parts 183 gt a 3 OQO g lt O Q So 0 55 Service Calibration Guide to Removal and Installation E Using the Service Calibration Guide When you remove most printer components you will need to perform a particular set of Service Calibrations and Diagnostic tests to ensure proper printer performance The Service Calibration Table explains which service calibrations and diagnostic tests need to be performed whenever you remove and install particular printer components NOTE The calibrations and tests must be performed in the order in which they are listed Even if you do not replace the removed component with a new component you still need to perform the calibrations indicated in the table Component Belt Assembly Carriage Assembly Carriage Cover Carriage Latch Carriage PCA Carriage Rear Bushing Cleanout Assembly Cover Top Cutter Assem
209. nly scan the Calibration Pattern in the printer that was used to actually print it Using the Calibration in a different printer could cause it to experience paper advance problems After scanning the Calibration Pattern it should be discarded X TIP Ifyou are using roll paper and the printer is a T1200 series you are recommended to calibrate using the upper roll which will give better results Perform the Paper Advance Calibration as follows 1 Unload paper from the printer 148 Chapter 4 Service Menu ENWW 2 In the Service Calibrations submenu scroll to Paper advance calibration and press OK Service calibrations H Paper advance calibration Drop Detector calibration Line Sensor calibration Calibrate sheet sensor 3 In the Paper Advance Calibration submenu scroll to Print Calibration Pattern and press OK Paper advance calibration Print calibration pattern Scan calibration pattern 4 When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressing the OK key Press Cancel to exit the calibration Print Calibration Pattern Press ok to continue Press to exit 5 If paper is detected the printer will prompt you to remove it If paper is not detected the calibration will continue 6 The printer will start to calibrate the Analog Encoder and the following message will be displayed on the Front Panel Print Calibration Pa
210. nsor 6 Eventually the Front Panel asks you to remove the paper sensors Checking sensor J a Q 5 Q N A N D Please remove paper from the sheet sensor Press to continue When you have removed the paper press OK to continue 7 The Front Panel may ask you to reinsert the paper 8 When the tests are complete the Front Panel displays a final message Press OK to continue Diagnostic result OK Press to continue Rewinder Test The Rewinder test diagnoses failures of the Rewinder located in the Paper Path Assemblies Rear Always run this test before replacing the Right Roll Support 114 Chapter 3 Diagnostics Menu ENWW Perform this test after e System Error Code 41 YZ e System Error Code 45 YZ e System Error Code 81 YZ Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform E amp Y NOTE Perform this test with the Printheads and the Tubes System installed in order to get values that can be compared correctly A CAUTION ALL THE COVER SENSORS ARE DISABLED WHEN IN THE DIAGNOSTICS MENU IF THE CARRIAGE IS MOVING IT WILL NOT STOP IF THE WINDOW IS OPENED SO BE VERY CAREFUL NOT TO PUT YOUR HANDS INSIDE 1 In the Diagnostics menu scroll to Rewinder and press
211. nt panel displays 79 04 during printer operation not while sending jobs 1 Reboot the printer 2 Upgrade the printer s firmware Even if the currently installed firmware version is the latest one re install it 3 Reset the printer to factory defaults 4 In order to narrow the scope of the issue try the following a Disable the queue Disable any unused network protocols c Disable SNMP and WebServices if they are available in the printer d Disable Sleep mode from the Service Utilities menu e Delete any Paper Presets that you may have uploaded or created using the printer s Spectrophotometer 5 Restart the printer in Diagnostics Boot Mode and perform the Electronics test If an electronic component is identified as faulty replace it 6 Restart the printer in Diagnostics Boot Mode and Reset the EEROM If the issue is solved by this this is a data related 79 04 system error and you should follow the guidelines for this type error 7 Format the Hard Disk drive To do so you will need to start the printer normally enter the Service Utilities menu and then the Secure Disk Erase option Set the Erase method to Fast Erase and then pertorm the disk erase process This will take 45 75 minutes and will erase all user information trom the disk resolving any issue caused by corrupt data After the erase process a firmware update will be required If this solves the issue this is a data related 79 04 system error and you
212. nu select Drop Detector calibration and press OK Service calibrations H Paper advance calibration H Drop Detector calibration Line Sensor calibration e Calibrate sheet sensor 2 In the Drop Detector Calibration menu scroll to Reset Calibration Flag and press OK Drop Detector calibration Calibrate Drop Detector Reset Calibration Flag 3 When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressing the OK key Press Cancel to exit the calibration Reset Calibration Flag Current value 1 Clear drop detector calibration flag Press w to continue or X to exit 4 The printer resets the calibration flag Press OK to return to the menu Reset Calibration Flag Diagnostic result Ox Press E to continue 5 Shut down the printer and replace the drop detector 6 Start the printer and calibrate the drop detector Calibrate Drop Detector 1 In the Service Calibrations submenu scroll to Drop Detector calibration and press OK Service calibrations H Paper advance calibration A Drop Detector calibration Line Sensor calibration e Calibrate sheet sensor ENWW Service Calibrations 153 2 Inthe Drop Detector Calibration submenu scroll to Calibrate Drop Detector and press OK Drop Detector calibration Calibrate Drop Detector Reset Calibration Flag 3 When the following message appears on the front panel you
213. nue Press to exit 5 The selected Diagnostic Print will now be printed Reading the Diagnostic Print results Diagnostic Part 1 Printhead Reliability 8 Chapter 1 Troubleshooting ENWW The Nozzle Print Test test is designed to check that the Printhead nozzles print correctly The nozzles check top of the plot is printed in a one pass full swath mode The diagnostics test prints out every single nozzle of each Printhead without applying an error hiding or alignment algorithm For each Printhead you can see both the adjacent and the consecutive nozzles oo O e lt W is 2 gt 0 Yen If any nozzles are not printing correctly they will be shown on the right of each Printhead Nozzle test There is a series of numbered stepped diagonal lines If one or more of the nozzles are clogged malfunctioning or mis positioned you will see that the stepped lines are broken or misdirected in one or more places Below the stepped lines highlighted in yellow are broken When the line is completely broken this means the nozzle is out Below the stepped lines highlighted in yellow are misdirected When the line is misdirected this means the nozzle is malfunctioning or out of position On the left of each Printhead Nozzle test there is a series of horizontal straight lines If one or more nozzles are misdirected there will be unequal spaces between the corresponding lines Corrective action If the printer
214. ny printheads it will try to move back to its normal position at the right hand end 4 When the carriage has stopped moving the front panel display will prompt you to open the window and lift the carriage cover Open window to access print heads or press to quit 5 Open the window 6 Lift the Carriage cover to access the printheads Lift printhead cover Instell missing printheads 7 Lift the blue handle and pull the Printhead straight up out of the Carriage 8 To insert a new printhead first remove the orange protective caps ENWW Ink supplies troubleshooting 41 O c pm O fe lt lt V sn 2 oO Sen 9 The printhead is designed to prevent you from accidentally inserting it into the wrong slot Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted Insert the printhead slowly and vertically straight down It may be damaged if you insert it too fast or at an angle or if you rotate it as you insert it 10 Insert all other printheads that need to be installed and close the carriage cover Close printhead cover and window oe ka e SE D N 5 fe fe Q To 11 Close the Window Close printhead cover and window 12 When all the printheads have been inserted correctly and accepted by the printer the printer will beep If the printer does not beep when you insert the pr
215. ny printheads that need cleaning Reprint the job in case the problem has been solved 2 Try printing with roll paper 3 Try using larger margins around the image Vertical lines of different colors The print has vertical bands of different colors along it Corrective action 1 Try using a heavier paper type When printing dense colors it is recommended to use HP Heavyweight Coated Paper or HP Super Heavyweight Coated Paper 2 Use higher print quality settings refer to the User s Guide for more information Vertical marks on the print T1200 series only The print has vertical marks caused by the roll cover arm pinches These marks may be particularly visible in prints with black area fills on some types of glossy papers Corrective action 1 Try using a different glossy paper 2 Load the roll on the upper spindle and disable the roll cover only the upper roll cover can be disabled See Disable Upper Roll Cover T1200 series only on page 144 White spots on the print White spots are seen on the print This is probably due to paper fibers dust or loose coating material Corrective action 1 Clean the paper manually with a brush before printing to remove any loose fibers or particles 2 Always keep the cover of the printer closed 3 Protect paper rolls and sheets by storing them in bags or boxes ENWW Print quality troubleshooting 27 oo O e lt W is 2 gt 0 Yen Problems with
216. of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly then clear the obstruction 3 Check that the Starwheel Assembly cable is not damaged and is correctly connected to the Main PCA moa 4 Perform the Scan Axis Starwheel diagnostic test to troubleshoot the problem further a 5 Replace the Starwheel Motor See Starwheel Motor on page 382 Fri 6 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 a e ka A re System Error 48 YZ Q R Problem Description PPS system failure Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the Pen to Paper Space PPS Solenoid cable is not damaged and is correctly connected to the Main PCA 3 Perform the Scan Axis PRS diagnostic test to troubleshoot the problem further 4 Replace the Pen to Paper Space PPS Solenoid See Pen to Paper Space PPS Solenoid on page 320 5 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 System Error 51 YZ Problem Description Window Sensor failure Corrective action Try the following 1 Check that the Window Position Sensor cable is not damaged and is correctly connected to the Main PCA 2 Perform the Sensors Test to troubleshoot the pro
217. ol from the Tool Kit Q6683 67001 1 Carefully position the Media Advance Drive in the printer ENWW Media Advance Drive 303 5 E gt z D 2 2 G m VN 2 Be careful not to touch the encoder sensor adjustment screw not even when replacing the encoder disc and sensor a 3 6 0 g lt O Q O 2 gt Q 3 Insert the three T 15 attachment screws but do not fully tighten them 4 Position the Media Advance Drive Adjustment Tool on the end Media Advance Roller shaft push it firmly onto the shaft and maintain a constant pressure to ensure it is flush to the Media Advance Drive 304 Chapter 6 Removal and Installation ENWW 5 While maintaining pressure on the Media Advance Drive Adjustment Tool fully tighten the three T 15 attachment screws in the order shown ge 5 Oo 55 os 0 gq oe 6 Remove the Media Advance Drive Adjustment Tool Installation with encoder sensor adjustment Use the following procedure to install and adjust a new Media Advance Drive and to adjust the encoder sensor This procedure is recommended only when the motor mount has to be replaced or the encoder sensor has to be readjusted You will need Media Advance Drive Adjustment Tool from the Tool Kit Q6683 67001 1 Carefully position the Media Advance Drive in the printer 2 ENWW Media Advance Drive 305 3 Loosen the encoder sensor adjustment screw
218. omponent you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 ENWW Out of paper Sensor 317 Panel Left This part can be replaced by customers who have the appropriate flier Removal a 3 6 0 E O Q O 2 o om 1 Open the ink cartridge cover on the left 2 Remove the ink cartridges 3 Remove the T 15 screw that attaches the left panel to the left cover 318 Chapter 6 Removal and Installation ENWW 4 Press the clip as shown to free the left panel ge 5 0 5 5 os u v a 5 ENWW Panel Left 319 Pen to Paper Space PPS Solenoid Removal 1 Switch off the printer and remove the power cable 2 Remove the Cover Right on page 241 3 Unroute the Pen to Paper Space PPS Solenoid cable from the cable clamp a 3 OO g lt O Q O 2 gt Qa mim BO moe 320 Chapter 6 Removal and Installation ENWW 6 Remove the Pen to Paper Space PPS Solenoid from the printer ge 5 Oo 5 5 F E7 T a E amp Y NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must pertorm see Service Calibration Guide to Removal and Installation on page 184 ENWW Pen to Paper Space PPS Solenoid 321 Pinch Arm Assembly T1200 only These
219. on 16 The Front Panel then displays the Formatter voltage test result Electronics Module Gett ng laformat on Formatter voltage 1 68 Frets to continue 17 Press OK to continue 18 The Formatter memory size test starts and the Front Panel displays the following messages e Getting information z a Q 5 Q N A N D 19 The Front Panel then displays the Formatter memory size Flectronics Module Real memory size Set re Total memory sire Si FE Frets to continue 20 Press OK to continue 21 The Formatter hard disk test starts and the Front Panel displays the following messages e Getting information 22 The Front Panel then displays Formatter Hard Disk information test results Flectronics Module Device Boot Id Blocks HOWL 03 136521 HDA 63 1052257 hoAS 53 3146746 Hiis 63 11534636 HOA 02 9436156 HOW 63 18610901 Press any key to continue F 23 Press any key to continue 108 Chapter 3 Diagnostics Menu ENWW 24 The Formatter hard disk file information test starts and the Front Panel displays the following messages e Getting information 25 The Front Panel then displays Formatter Hard Disk File information test results Flectronics Module Device 1k Blocks Used HOA 13220 12 HDAG 11352976 1 hoA 97007927 11 nO 1e4q4423 Ns Press any key to continue F 26 Press any key to continue 27 The Main Memory Size test starts and the Front Pane
220. on the printer is using You can check this on the same Web page where you downloaded the paper profile update 75 21 YZ The spittoons Left Spittoon Service Station have reached 80 capacity Use Preventive Maintenance Kit 2 to replace the Left Spittoon and Service Station 75 22 YZ The spittoons Left Spittoon Service Station are full Use Preventive Maintenance Kit 2 to replace the Left Spittoon and Service Station 76 YZ Hard disk drive is full Remove any unnecessary files from the hard disk using the Embedded Web Server If the problem persists run the Hard Disk Recovery Utility see Hard Disk Recovery Utility on page 140 ENWW System Error Problem Description Corrective action System Error Problem Description Corrective action System Error Problem Description Corrective action 78 08 The job received cannot be printed without borders on this paper Use a paper that supports borderless printing NOTE This system error code does not require service help It should be resolved by the customer 78 1 YZ Media settings area missing in paper settings file Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Check that the printer has the latest firmware version If not update the firmware to the latest version 79 YZ Generic firmware error Try the following
221. on will be set by default to 300 dpi In the Paper Quality tab of the printer properties window select Custom options and press the Settings button In the Custom Print Quality Options window check the Economode box V Q Ee 0 Q i e Le Ez E Q sj V a W Custom Print Quality Options F mendenns Resoution fo 30 do Vl EconoMoge NOTE Ifthe Out of Memory message still persists proceed to the next workaround 4 Out of Memory issues can always be solved if the processing of the job can be performed before reaching the printer This can be done by selecting Send Job as Bitmap The main processing of the print job will then be performed by the computer This form of printing is recommended when the print job contains raster images and mixed plots with raster images and lines because the process of turning a print job made of raster images to vector images leads to a significant increase in the display list memory amp HP Designjet 1610 Min HPGL Printing Preferences Se aSrerces Parong Srotcuts Pacer Ouar Features Goer Services OP HP Dergiye 1650 Hin HEG I Acvanced Document Settngs p Lay Pager uta T EL lp Document pions Prr Optrnizators Eneceed py Prete Features Sere 20 af bee w M br igp Competitelity Gieparied Miso Agpicston Ressuton pripi ee ae ae Fatt ENWW System Error Codes Full Descriptions 71 N lt WV a 3 mi ka ka e ka A O Q
222. ooting e Ink supplies troubleshooting e Connectivity troubleshooting ENWW ad gt fe SE M N gt fe fe r Q Using the Front Panel HP Designjet T1200 series HP Designjet T770 series The front panel has the following components starting with the four direct access keys 1 2 10 11 2 Chapter 1 View ink levels key View information key By pressing this key repeatedly you can see information about all loaded papers roll 1 roll 2 sheet and about the printer s connection to the computer Pause printing key T1200 series pauses printing after finishing the current page Press the key again to restart printing This can be useful for instance when you want to change or load a roll Unload paper key T770 series unloads the currently loaded paper roll or sheet Form feed and cut key Frontpanel display Displays errors warnings and information on using your printer Back key To go to the previous step in a procedure or interaction To go to the upper level or leave the option in the menu or when given an option Menu key Press to return to the main menu of the front panel display If you are already on the main menu it will display the status screen Down key To go down in a menu or option or to decrease a value for example when configuring the frontpanel display contrast or the IP address Power key To turn the printer off or on it also has a light to indicate
223. or Jetdirect settings See Connectivity troubleshooting on page 48 3 In the Network configuration menu in the Front Panel disable any protocols that you are not using including IPv6 IPSec SNMP and WebServices E NOTE Disabling SNMP or WebServices means that customers may not be able to see printer status information and Windows and Mac OS printqueue installers will require the user to specify the printer s IP address and printer model manually 4 lf the above steps do not work try using a different type of print queue For example if the problems occur when printing to a Port 9100 Socket print queue try using the LDP protocol 80 Chapter 2 System Error Codes ENWW instead or USB To do this create a new print queue of the type required and try printing using the new queue instead 5 If the above steps do not work and the customer is using the printer s embedded LAN connection try using an accessory Jetdirect card instead Similarly if the customer is having problems using an EIO Jetdirect card try disconnecting the Jetdirect card and using the embedded networking In most cases network problems that seem to occur randomly when the printer is not being sent print jobs are caused by an interaction between some other devices in the customer s network and the printer Isolating the printer trom other devices in the network as much as possible by connecting the printer to a private network or a different network subnet may
224. or the T1200 vectors HPG O to HPG 15 are available maximum 32GB e Each row shows units in bytes See the example below Ee NOTE It the customer has a T770 printer you can diagnose the out of memory issue in your T1200 support unit with this method Example total 1480 rw rw rw root root 10485760 Jan 4 11 09 HPG O rw tw tw root root 0 Jan 4 11 09 HPG 1 rw rw rw root root 0 Jan 4 11 09 HPG 10 92 Chapter 2 System Error Codes ENWW rw rw tw root root 0 Jan 4 11 09 HPG 11 rw rw rw root root 0 Jan 4 11 09 HPG 12 rw rw rw root root 0 Jan 4 11 09 HPG 13 rw rw rw root root 0 Jan 4 11 09 HPG 14 rw rw rw root root 0 Jan 4 11 09 HPG 15 rw rw rw root root 0 Jan 4 11 09 HPG 2 rw rw rw root root 0 Jan 4 11 09 HPG 3 rw rw rw root root 0 Jan 4 11 09 HPG 4 rw rw rw root root 0 Jan 4 11 09 HPG 5 rw rw rw root root 0 Jan 4 11 09 HPG 6 rw rw rw root root 0 Jan 4 11 09 HPG 7 rw rw rw root root 0 Jan 4 11 09 HPG 8 rw rw rw root root 0 Jan 4 11 09 HPG 9 Display list gt HPG O 10485760 bytes V Q Ee 0 Q i e en Le Ez E Q sjm V a W ENWW Appendix D How to check the display list memory for an HP GL 2 job 93 3 Diagnostics Menu e Introduction e Diagnostic Tests and Utilities J a Q 5 Q N A N D 94 Chapter 3 Diagnostics Menu ENWW Introduction This chapter explains how to use the printer s diagnostic tests and utilities a
225. orizontal lines across the print Here are two examples of what you might see if you have this problem ENWW Print quality troubleshooting 19 mad ka e SE M a gt fe fe Q Corrective action 1 20 Chapter 1 Check that the paper type loaded corresponds to the paper type selected in the front panel and in the software You can check the paper type selected by pressing the View information key on the Front Panel Check that the appropriate print quality settings are being used refer to the User s Guide for more information and reprint the image In some cases print quality problems can be resolved by selecting a higher print quality level Print the Service Image Diagnostics Print and clean any printheads that need cleaning Reprint the job in case the problem has been solved Check the paper advance calibration status If the status is PENDING calibrate the paper advance at the Front Panel select the Image Quality Maintenance icon then Paper advance calibration gt Calibrate paper advance After calibration reprint the job Try again with a new roll of paper Watch the printer carriage when it reaches the end of its swath If there is an unexpected delay this may cause the banding If this is the case the following corrective measures can be taken e Do not use the computer while printing Close applications that use a large amount of computer resources e Convert the file to PDF Form
226. ormation N lt WV a 3 mi ba ka e ka A O Q M VN e The internal error code file and line fields found on the Internal Error Screens available by pressing Up and Cancel at the same time when the System Error is shown on the front panel as shown below To get the file and line fields you need to press the Down key on the front panel to scroll to the next screen amp 86 01 Code 0x18010001 a Severity Error Priority 3000 Id 0x101021a Description STRING MEDIA_JAM File i EY NOTE The file and line fields are important to identify the source of the problem because the same internal Error Code can be reported in different files and line In the File field supply only the last part of the value from last slash to the end of the line For example for a file ae e lektra hal motors ControlledMotor Elektra ControlledMotorElektra cpp you ll only need to provide the ControlledMotorElektra cpp part to HP support e The Service Configuration Print e The Current configuration sheet e Which software application the customer is using name version etc X TIP When investigating a system error you are recommended to use the diagnostic package to further understand the problem To obtain the diagnostic package which takes a few minutes see Appendix C Obtaining the printer log and the diagnostics package on page 90 Printer logs It is possible to have the printer log all the
227. ot of border less printing especially with non standard paper sizes Ink residues on the platen are likely to mark the back of the paper Corrective action e Clean the platen with a soft cloth Clean each rib separately without touching the foam between the ribs Problems with the edges of objects Stepped or not sharp The edges of objects or lines appear to be poorly defined or lighter in density than expected Corrective action e Ifthe print quality slider has already been set to Quality in the Print dialog select the custom print quality options and try setting the quality level to Normal refer to the User s Guide for more information Darker than expected The edges of objects seem darker than expected 26 Chapter 1 Troubleshooting ENWW Corrective action e Ifthe print quality slider has already been set to Quality in the Print dialog select the custom print quality options and try setting the quality level to Normal Black and white prints do not look neutral Consider printing in grayscale color options submenu inside the printing preference menu See the User s Guide for more information Horizontal lines at the end of a cut sheet print There is a type of defect that only affects the end of a print within approximately 30 mm of the trailing edge of the paper Some very thin horizontal lines may be seen across the print Corrective action 1 Print the Service Image Diagnostics Print and clean a
228. other end of the metal link of the left Bi stable Spring a 3 OO g lt O Q O 2 gt Qa 17 Store the metal links that you have removed 196 Chapter 6 Removal and Installation ENWW Bumpers Left and Right 5 5 0 Removal 5 gt 1 Switch off the printer and remove the power cable 2 S v 2 Remove the Cover Right on page 241 S 3 Remove the Cover Left on page 236 4 Remove the T 15 screw that secures the right bumper 5 Remove the right bumper 6 Remove the T 15 screw that secures the left bumper ENWW Bumpers Left and Right 197 7 Remove the left bumper a 3 OO g lt O Q O 2 e Qa Installation 1 Switch off the printer and remove the power cable Remove the Cover Right on page 241 2 3 Remove the Cover Left on page 236 4 Attach the left bumper Make sure to snap the bumper on to both parts shown 198 Chapter 6 Removal and Installation ENWW 5 Secure the left bumper to the printer with a T 15 screw ge 5 Oo St F E7 T a 7 Secure the right bumper to the printer with a T 15 screw ENWW Bumpers Left and Right 199 Cable Harness Removal 1 Remove the Converger on page 233 7 a3 O O lt O Q O 2 e Q Remove the Cover Rear on page 240 Remove the Cover Left on page 236 Remove the Cover Right on page 241 Remove the Cover Top on page 244 eS SS Unplug both connectors
229. out T770 T1200 24 in Roll Support Upper Left Sensor on page 359 3 CH538 67065 Upper Left Support Sensor with T1200 44 in Roll Support Sensor Upper Left Cable T1200 only on page 358 CH538 67046 Wall Spacers Left and Right Wall Spacers on page 391 5 CH538 67041 Lower Left Support Sensor with T1200 44 in Roll Support Sensor Lower Left Cable T1200 only on page 357 CH538 67016 Lower Left Support T1200 44 in Roll Support Lower Left T1200 only on page 354 7 CH538 67052 Lower Roll Support Bumpers Left T1200 44 in Bumpers Left and Right and Right on page 197 CH538 67051 Upper Roll Support Bumpers Left All Bumpers Left and Right and Right CSR A on page 197 CH538 67029 Lower Right Support T1200 44 in Roll Support Lower Right T1200 only on page 355 10 CH538 67033 Single Sheet Sensor All Single sheet Sensor on page 371 y z 5 2m D 2 m oO c o VN as as 5 A ENWW Roll Supports 173 Tools Q6675 67018 Media Driver Tool Kit includes the Handle for Media Driver Tool Support and the Media Driver Adjustment Tool 2 5669 60690 Flex Contacts Cleaning Tool CSR A Q6687 60084 Pinchwheel Insertion Tool J Q N e a 9 T g 3 N 174 Chapter 5 Parts and Diagrams ENWW Tools 2 Q6683 67001 Tool Kit includes pinchwheel alignment tool paper driver tool spanner 13 oil dispenser insert spring tool tweezers T15 screwdriver 100 cc isopropyl alcohol lubricant oil plastic gloves flex con
230. ower key on the front panel The Printheads are then stored correctly which prevents them from drying out e The Ink Cartridges should never be removed while the printer is printing They should only be removed when the printer is ready for you to replace them The front panel will guide you through the removal and installation procedure General precautions when handling ink supplies Use the following precautions when handling Ink Supplies NOTE Do not touch wipe or attempt to clean the printhead nozzles This can damage the printhead e Handle the ink supplies with care In particular the Printhead which is a high precision device and must be handled carefully e Do not touch the Printhead nozzles e Do not put the Printhead down on the nozzles e Do not be rough when handling the Printheads Always set them down gently e Do not drop the Printheads e Proper handling will assure optimum performance throughout the Printhead life e Do not touch the end of the Ink Cartridge which is inserted into the printer as there may be a small amount of ink on the connection e Avoid storing partially used Ink Cartridges on their ends When should you replace the ink supplies When to change the ink supplies is mostly determined by you with guidance from the front panel In conjunction with the messages displayed in the front panel and the message explanations in this chapter you will be able to choose for yourself when is the right time to cha
231. page 233 2 CH539 67010 Converger CR Assembly T770 44 in Converger on page 233 2 CQ305 60019 Converger CR Assembly All 24 in models Converger on page 233 All nout 3 CH538 67039 Cleanout 44 new rev Cleanout on page 231 44 in models 3 Q6683 67802 Cleanout 24 rev B All 24 in models Cleanout on page 231 4 Q5669 67801 Outof paper Sensor All Out of paper Sensor on page 315 J Q at VN e a 9 re g 3 N 164 Chapter 5 Parts and Diagrams ENWW Right Cover CH538 67014 Right Cover T1200 44 in Cover Right on page 241 ER CH539 67006 Right Cover 1770 T1200 24 in T1200 24 i 1770 T1200 24 in Cover Right on page 241 Cover Right on page 241 Cover Right on page 241 age 241 Q6675 60109 Integrated Front Trim Left and Front Trim Right on page 275 Right 3 CH538 67045 Right Ink Cartridge Door Ink Cartridge Door Right on page 281 VN z 5 2m D 2 m Ee c o V as as 5 A ENWW Right Cover 165 Left Cover CH538 67017 Left Ink Cartridge Door T1200 44 in Ink Cartridge Door Left on page 279 CH539 67008 Left Ink Cartridge Door T770 T1200 24 in Ink Cartridge Door Left on page 279 Q6675 60109 Integrated Front Trim Left and Front Trim Left on page 273 Right 2 3 CH538 67005 Left Side Panel CSR B T1200 44 in Panel Left on page 318 3 CH539 67002 Left Side Panel CSR B T770 T1200 24 in Panel Left on page 318 4 CH538 67013 Left Cover with Ink Door T1200 44 in Cover Left on page 236
232. poet ers See Te jena Soe iG Core Wied Looe riet When to use the Print Quality troubleshooting tool 30 Chapter 1 Troubleshooting ENWW The Print Quality Troubleshooting Wizard can help customers solve their PQ color problems without the need to call to HP Support Some of the problems for which it can help are the following e Troubleshooting area fill uniformity issues such as Horizontal lines across the image banding The entire image is blurry or grainy graininess oo H 0 se lt W is 2 gt 0 Yen e Troubleshooting line and text quality issues such as Lines are too thick too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred e Troubleshooting color issues such as Colors are inaccurate e Troubleshooting printhead reliability issues Corrective actions a customer can perform The corrective actions on the printer s systems that the customer can pertorm to enhanced the print and or color quality are e Clean Printheads is recommended only if the customer is experiencing problems with print quality where we know that printhead cleaning will help e Calibrate Paper Advance is used to adjust the printer s parameters for use with different paper types This only affects the physical movement of paper and does not affect the color calibration profiles e Align Printheads is
233. press OK to accept the results If the results are not correct press Back Cancel to reject the results and FAIL the test ENWW Diagnostic Tests and Utilities 105 J a Q 5 Q N A N D 5 9 If you accept the results the Front Panel shows the test complete display for a few seconds Media Drive 10 The Front Panel prompts you to shut down the printer to complete the test Media Drive Press any key to shutdown the system 11 Press any key to shut down the printer Electronics Module Test The Electronics Module test diagnoses failures of the following components e Power Supply e Formatter e Engine Board e Plotter Information Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation on page 184 to see which tests and calibrations you need to perform Pertorm the Electronics Module test as follows 1 In the Diagnostics menu scroll to Electronics Module and press OK Niagnostics menu H1 Scan axis 2 Paper Drive Carriage Assembly Sensors Rewinder 2 The printer starts the Electronics Module test and displays the following messages e Initializing 106 Chapter 3 Diagnostics Menu ENWW 3 The printer starts the Electronics Module test to check the subsystem and prompts you to test the Power Supply Electronics Modu
234. printer and disconnect the power cord Remove the paper from Roll 1 Reconnect the power cord and power on the printer 2 Check that the Rewinder 1 cable is not damaged and is correctly connected to the Main PCA 3 Check that the Upper Right Roll Support is correctly attached to and aligned with the Right Cover 4 Perform the Rewinder diagnostic test to troubleshoot the problem further See Rewinder Test on page 114 5 Replace the Upper Right Roll Support See Roll Support Upper Right on page 361 System Error 45 2 YZ Problem Description An error with the Rewinder 2 System Lower Rewinder has been detected T1200 series only Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Remove the paper from Roll 2 Reconnect the power cord and power on the printer 2 Check that the Rewinder 2 cable is not damaged and is correctly connected to the Main PCA 3 Check that the Lower Right Roll Support is correctly attached to and aligned with the Right Cover 4 Perform the Rewinder diagnostic test to troubleshoot the problem further See Rewinder Test on page 114 5 Replace the Lower Right Roll Support See Roll Support Lower Right T1200 only on page 355 System Error 47 YZ ENWW System Error Codes Full Descriptions 65 Problem Description Starwheels motor error Corrective action Try the following 1 Switch the power off from the back
235. problems change to genuine HP paper and repeat the Image Quality Test If you do see problems with the Image Quality Test continue with the Advanced Diagnostic procedures which will help you diagnose the problem Printing the Diagnostic Print 1 In the Service Utilities submenu scroll to Diagnostic Print and press OK Seryice utilities e Turn Drive Roller E Purge Tubes Hl Reset life counters Diagnostic Print Set Date and Time Enable Disable Firewall k Fnahlerhicahle Sleean Mode x 2 You will be given three options Use the Arrow keys to make the selection and press the OK key to start printing the required Diagnostic Print or to enter the Advanced Diagnostics menu Diagnostic Print Image Quality service Best Image Quality Service Normal H Advanced Diagnostic Print 3 Ifyou selected Advanced Diagnostics Print in the previous step use the Arrow keys to make the required selection and press the Enter key to start printing Advanced Diagnostic Print e Paper Advance e Printhead Alignment Nozzle Health Force Drop Detection 4 Make sure paper is loaded the Media Lever is lowered and that the Ink System is correctly installed Press the OK key to print the Diagnostic Print or press Cancel to exit without printing the Diagnostic Print Visual Media Advanced Print Please check that paper is loaded lever is Lowered and printheads and cartridges are inserted Press ok to conti
236. ption in the Windows driver dialog s Advanced tab under Document Options gt Printer Features Reprint the job in case the problem has been solved Check the Printhead alignment status If the status is PENDING perform the Printhead Alignment Main Menu Image Quality Maintenance Align Printheads After alignment reprint the job Check the paper advance calibration status If the status is PENDING calibrate the paper advance at the Front Panel select the Image Quality Maintenance icon then Paper advance calibration gt Calibrate paper advance After calibration reprint the job Use Part 3 of the Image Quality Diagnostic Print check if there are a significant amount of nozzles out in the color that is actually causing the problem if see you a problem with the Black color in the customer print then only check the Black printhead in the Image Quality Diagnostic Print If there is a signiticant amount of nozzles out then replace the defective Printhead Problems with stepped lines When you look at the image you have printed there are stepped lines in the borders of arrows and diagonal lines The lines should be straight with no stepping Shown below is an example of what you might see if you have problems with Stepped Lines ENWW Print quality troubleshooting 21 oo H 0 se lt W 2 gt 0 Yen ed ka e SE M N gt fe fe Q Corrective action 1 The problems may be inh
237. quired The following method can be used to upgrade the firmware of a printer that will not boot normally 1 Start the printer in Diagnostics Boot mode See Using the Front Panel on page 2 2 Perform the I O information test and take note of the printer s IP address See O Information Utility on page 124 3 Connect to the printer using FTP a From a DOS console or a Linux console in Mac open a connection to the printer ftp lt printer s IP address gt y Q Ee 0 Q i O te Le Ez E Q sj V a W b Configure the connection to send the data correctly bin gt hash 4 Upload the firmware file gt put lt firmware plt gt Standard FMW files that are available in the customer Web site will not work with this method since FMW files need to be uploaded through the EWS in order to work You will need to use a firmware file in PLT format instead You can obtain the PLT firmware for the latest available firmware versions in the LFP Customer Assurance Web site htto bcnsite bpo hp com csw ENWW Appendix B Updating firmware in diagnostics boot mode 89 Appendix C Obtaining the printer log and the diagnostics package The printer keeps an internal log of its own actions When a system error occurs the printer log may help you to tind the cause and the solution By default whenever it restarts the printer deletes the current log and starts a new one to avoid using a lot of hard disk space You can obtai
238. r replacing this component you must perform the necessary Service Calibrations To find which calibrations you must pertorm see Service Calibration Guide to Removal and Installation on page 184 ENWW Window Position Sensor 399 7 Preventive Maintenance Preventive Maintenance Preventive Maintenance Kits DAIUIAIIg 2 D Q A D 400 Chapter 7 Preventive Maintenance ENWW Preventive Maintenance Cleaning the Printer To maintain the printer in good operating condition keep it free of accumulated dust ink and other contamination Cleaning intervals are determined by the printer environment and by the types of printer supplies used General Cleaning Proper general cleaning should include the following Ee NOTE To prevent an electric shock make sure that the printer is switched OFF and unplugged before any cleaning is performed Do not let any water get inside the printer 1 Blow away dust accumulation with compressed air if available Ay tes sec 5 Oo gt o ac 2 Clean the outer surface of the printer with a damp sponge or cloth Use a mild soap and water solution if necessary Do not use abrasive cleaners 3 Wipe the printer dry with a soft lint free cloth Cleaning the Drive Roller and Overdrive EY NOTE If ink is spilled on the Overdrive remove the ink impapertely Due to the ink s reflectance ink on the Overdrive can disrupt the printer s edge sensing function To r
239. r sensors are not present and not tested Sensors Please check that Window cover closed Lever is lowered Paper unloaded Top cover closed Bottom cover closed Press to continue The Sensors test starts and the Front Panel prompts you to check default sensor positions For the Check that the sensors are in the default positions and press OK to continue E amp Y NOTE It the printer detects any sensor in a position that is not expected a message will be shown If the sensor is in the correct position there must be a problem with the sensor for example the window is closed but the message indicates that it is not closed in this case replace the faulty sensor Checking sensor Please open the window Press w to continue Open the Window and press OK to continue The Window sensor test starts and the Front Panel prompts you to open the Window E NOTE Make sure that no object is interfering with the window sensor Diagnostic Tests and Utilities 113 5 c O V U oo a 0 3 A 4 The Front Panel prompts you to close the Window Sensors Test passed Please close the window Press w to continue Close the Window and press OK to continue 5 Follow the same procedure for the Pinchwheel Lever Sensor the Media Sensor and the Roll Covers T1200 series only To test the Media Sensor you will have to feed paper into the printer until it reaches the se
240. rations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 ENWW Starwheel Lifter Right 381 Starwheel Motor Removal d Switch off the printer and remove the power cable a 3 OO g lt O Q O 2 e Q Remove the Cover Front on page 235 Remove the Cover Left on page 236 Remove the Electronics Module Main PCA and PSU on page 256 Remove the Spittoon Left on page 374 Disconnect the Starwheel Motor electrical connector u A WO N a w 7 Carefully pull the two gear wheels off their shafts to gain access to the Starwheel Motor attachment screws 382 Chapter 6 Removal and Installation ENWW 8 Remove three T 8 screws that secure the Starwheel Motor to the printer ge 5 Oo m g 3B 0 q faa X A 9 Litt the Starwheel Motor out of the printer E amp Y NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 ENWW Starwheel Motor 383 Trailing Cable The Trailing Cable as a service part is included with the Ink Supply Tubes For information about the service part see Scan Axis Assemblies on page 170 For the disassembly procedure of the Ink Supply Tubes see Ink Supply Tubes on page 287 a3 6 0 g lt O Q
241. recommended only if the customer is experiencing problems with print quality where we know that proper printhead alignment will help i e graininess e Calibrate Color is recommended only if the customer is experiencing problems with color print quality where we know that proper color calibration with help i e color accuracy Select actions DE TERETE ye Te T EEGA n TA EN E eae f Prarie ihh Cove Gr Aj et g Shek Er riur prf Gey Ee ity erie T Fnmerajmi a tl ail i Chen pinardi _ fers coal ee certo bt oo baer tS igi Sey irt ii ue ions i P B cr Li 2 Carit paper adres giua I I qi 2 Abp pii Hpi emie BEF DEIRI ME ZOT yI E NI DEAM pro Pees DE tpi Lanp ENWW Print quality troubleshooting 31 ed ka e SE M N gt fe fe r Q How to start the Print Quality Troubleshooting Wizard 1 From the HP Printer Utility under Windows go to the Support tab and select Print quality troubleshooting SS A Se ae AP Desoret TWoP Ta y i SA n Se l nac eg E B ses tam Eem a 3 b ee lt eaea ter 5 mig is a P tis e 2 From the Embedded Web Server go to the Support tab then select Print quality troubleshooting m E Ce s T e kip pene ee Ton pili TEUA Maninihau jii ep ev TEE ii ia E oe i sage s 7 yet bari 1 em mei mi rea ee BP E ee age Haiam ea h ee an ae Se ee ee E i a Pe SS Se am jm For Mac OS 1 From the
242. regular edges e f hand cut paper is used the edges may not form a right angle or they may be rough If possible hand cut paper should not be used Only purchased sheet paper should be used in the printer e If you have problems with paper jams check that the Overdrive is not obstructed by bits of paper or using the Turn Drive Roller Service Utility See Turn Drive Roller on page 130 Check that the Right Roll Support is properly attached and screwed to the printer The Rewinder located on the Right Roll Support should maintain proper back tension If the Right Roll Support is misaligned or not properly attached to the printer the Rewinder will not function properly To further diagnose problems with the Rewinder See Rewinder Test on page 114 Print quality troubleshooting Print quality troubleshooting actions E NOTE For some printquality problems a Call Agent can try to troubleshoot the printer by requesting the Customer to perform certain actions Using this process most problems can resolved without the need of an onssite visit Use the Print Quality Troubleshooting Wizard to help customers with their print quality or color problems For information about how to use the Print Quality Troubleshooting Wizard see Print Quality Troubleshooting Wizard on page 30 6 Chapter 1 Troubleshooting ENWW When faced with a Print Quality problem pertorm the following actions in order to resolve the problem 1 Printer Configura
243. rinter is doing something else or is idle may not produce any errors Solutions and workarounds The recommended action plan in these cases is to identify the previous steps that caused the error and 1 Escalate the issue to the GBU through the GCC in order to have it corrected in the firmware 2 Recommend to the customer that they try to avoid the same steps to prevent the issue 3 Ifthe conditions that cause the error are in the customer s regular workflow try to identify a different way of achieving the same result out of the printer Random SE79 04 Concurrence issues and memory leaks Some 79 04 errors happen randomly when the printer is being heavily used However it s impossible to find a single set of conditions that reproduce the problem It just happens from time to time without a defined pattern ENWW Appendix A How to troubleshoot SE 79 04 81 These random 79 04 can have two different types of root causes e Memory leaks before a program is executed it allocates the memory it will need After the execution is complete the allocated memory is freed to be used by other programs If the allocation or the release of the memory are not properly programmed every time the program is executed some memory will be incorrectly labeled either as used or as free This is known as a memory leak When a program with a memory leak is executed a lot the memory becomes progressively full since it is not properly freed When the l
244. rinter will display the 79 04 system error again impapertely after reboot This is due to the fact that the printer will try to reprint the job which is pending in the queue after reboot 4 After the second reboot the printer will start up normally 5 If the same job is sent again it will always produce a 79 04 system error These types of 79 04 system errors are normally caused by jobs that have been generated by 3rd party applications RIPs 3rd party drivers files exported by an application to PS PDF HP GL 2 RTL or any other format supported by the printer Jobs generated by HP drivers will not normally generate 79 04 system errors since the output that our drivers generate is very Appendix A How to troubleshoot SE 79 04 77 V Q Oo 0 Q i O te Le Ez z Q sjm V a W controlled and has been designed taking into consideration the characteristics of our printer s language interpreters There is an exception to this general rule there are certain applications that can generate their own PS code Adobe PhotoShop Adobe Illustrator Adobe Acrobat Corel Draw Freehand QuarkXpress When used with a PS driver these applications generate the output PS themselves instead of using the driver s rendering capabilities This is known as PostScript pass through So when using an HP PostScript driver together with an application that has PS passthrough capabilities the PS code that comes into the printer
245. rnal Hard Disk Drive part number CN501A This accessory is available for the HP Designjet T770 and T1200 series When this accessory is connected the printer will keep all user data stored in the external hard disk only which can be removed from the printer and stored separately for contidentiality or security reasons Copying the diagnostic package to a USB flash drive The diagnostic package contains useful information from the printer to help you to find the cause of a problem The USB host port provides a quick and easy way to retrieve this information into a standard USB flash drive See Appendix C Obtaining the printer log and the diagnostics package on page 90 Firmware upgrade with USB flash drive The USB host port can be used to upgrade the printer s firmware of the printer using a standard USB flash drive In this case only a valid FMW firmware package may be stored in the drive with no other tiles Connect the USB flash drive and follow the instructions on the front panel Special firmware upgrades Emergency firmware upgrade If it is not possible to perform a firmware upgrade using normal procedures for instance the printer has a System Error and the Embedded Web Server is inaccessible it is still possible to perform a firmware upgrade in two different ways start the printer in diagnostics mode and send a PLT file by FTP or use a USB flash drive Send a PLT file via FTP in Diagnostics Mode 1 Ensure that the printer
246. rompts you to confirm that the dummy printheads are correctly inserted If the dummy printheads are correctly inserted press OK EY NOTE If you have not inserted the dummy printheads press BACK or CANCEL to exit the test Insert the dummy printheads using the Change Printheads procedure Prime Tubes Check that all the dummy printheads are inserted in the slots Proceed 7 Fress UK TO accept or BACK CANCEL to exit 3 The Front Panel displays a message to say the printer is going to reboot Prime Tubes Ine system is going to reboot After then the procedure for priming the tubes will start automatically mi 4 Once the tubes system has been purged the following message will instruct you to open the Window and the carriage to access the printheads Open window and printhead cover to access printheads 132 Chapter 4 Service Menu ENWW 5 Once you have opened the carriage cover the Front Panel prompts you to check that the Setup Printheads contain ink If the Ink Supply Tubes have been primed correctly the windows will contain ink If the windows on top of each Setup Printhead do not contain ink then you may need to repeat the Prime Tubes process from the beginning re ll setup printhead windows filled with ink I All with some ink NOT all with ink 6 If all the Setup Printheads contain ink select All with some ink If one or more of the Setup Printheads do not contain ink sel
247. rs together with their permitted valid range In each case press OK to continue with the test 4 Partway through the test the Front Panel asks you to remove the printheads Carriage Assembly Please remove all pens Press w to continue 5 Open the Window 6 Open the Carriage Cover 7 Remove all the printheads from the Carriage 8 Close the Carriage Cover 9 Close the Window 10 Press OK to continue EY NOTE It the Front Panel reports that a printhead is still detected in the printer remove the printhead If you are sure that you have already removed all the printheads press Cancel to continue the test 11 The test continues displaying the values and valid ranges of some more parameters 12 The Front Panel then prompts you to load roll paper Carriage Assembly Please check that Roll paper loaded Lever is Lowered Press to continue or to exit Diagnostic Tests and Utilities 111 5 O V U p a 0 3 A 13 Load roll paper E NOTE For the LED test to work properly the paper must be loaded completely through the carriage path 14 Press OK to continue or Cancel to exit 15 The printer tests the carriage LEDs and sensors which may take a few minutes Carriage Assembly Checking sensor 16 The Front Panel then asks you to re insert all the printheads that you removed earlier Carriage Assembly Please insert all pens Press to continue 17
248. rtridge Into the Printer 1 Ensure that you have the correct HP no 72 Ink Cartridge 2 Ensure that the Ink Cartridge is the correct color for that slot 3 Ensure that the Ink Cartridge is the correct orientation with the color coded label at the top NOTE Never clean inside the Ink Cartridge slots as this can cause damage to the printer You Cannot Insert the Printhead Into the Printer 1 Ensure that you have the correct HP no 72 Printhead 2 Ensure that the printhead is the correct color for that slot ENWW Ink supplies troubleshooting 45 Troubleshooting 3 Ensure that the printhead is in the correct orientation 4 Ensure that the protective cap is removed from the Printhead The front panel says to reset or replace a printhead 1 From the front panel turn the power off then on mac gt fe LB p N gt fe fe r Q 2 Check the front panel display message if it shows the ready message the printer is ready to print If the problem remains continue with the next step 3 Remove the printhead 4 Clean the electrical connections on the backside of the printhead with a lint free cloth You can carefully use a mild rubbing alcohol if moisture is needed to remove residue Do not use water You can use the Flex Contacts Cleaning Tool This is a delicate process and may damage the printhead Do not touch the nozzles on the bottom side of the printhead especially not with any alcohol 5 R
249. s to exit d The printer resets the calibration parameters and checks that the default values have been correctly saved inside the NVM memory If the check fails a 79 04 error is generated and the procedure is interrupted Otherwise the printer confirms success as follows Adjust Rewinder 1 Diagnostic result OK Press w to continue 2 Turn off the printer 3 Replace the Rewinder motor Disable Upper Roll Cover T1200 series only With the upper roll cover enabled the arm pinches may leave marks on some types of glossy instant dry paper these marks may be particularly visible in prints with black area fills This utility disables the upper roll cover in order to allow the printer to print with the upper roll cover opened The roll cover will be re enabled automatically when the printer is restarted 144 Chapter 4 Service Menu ENWW Before starting you should load instant dry paper as Roll 1 1 In the Service Utilities submenu scroll to Disable upper roll cover and press OK Service utilities rile DYD LEIL LT IZTER SNMP Language Write Access e 1 0 Tests ShoweHide Front Panel Info Enabled Disable Portz a Rewinder Adjust a Disable upper roll If roll 1 is not active it is automatically advanced to the platen and activated 2 Wait until you see the following message Disable upper roll cover Diagnostic result OK Upper roll cover disabled Please open the top cover Press ok to continue
250. s It also allows printing soft colors by using less C M and Y These two types of contents are very typical and make the consumption of Gray to increase and the consumption of C M and Y to decrease Conclusion However no matter the combination of inks that are used when the total cc s of ink are added up the T Series printers will always have a lower ink consumption than the HP Designjet 500 800 and 1000 series for equivalent contents with equivalent levels of print quality Changing an Ink Cartridge There are two occasions when you need to remove an ink cartridge e The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing you can use up the remaining ink in the first cartridge at a more convenient time e The ink cartridge is empty or faulty and you must replace it to continue printing NOTE Do not try to remove an ink cartridge while printing Remove an ink cartridge only if you are ready to insert another one Make sure the printer wheels are locked the brake lever is pressed down to prevent the printer from moving Change an ink cartridge using the tollowing procedure 1 Scroll to the Ink Menu icon and press OK Main Menu 1 2 In the Ink Menu submenu scroll to Replace ink cartridges and press OK Ink eview ink Levels Replace ink cartridges Replace printheads Ink cartridge information Printhead information 38 Chapter 1 Troubleshooting
251. s jam occurs during the first 50 carriage movements after the printer restarts the printer will ask you to launch the Scan Axis Auto Diagnostics A final result will be shown with all the collected data Phone Support NOTE In certain circumstances a Call Agent can try to troubleshoot the printer by requesting the customer to perform a Service Test over the phone Using this process it can be determined whether the printer requires any on site maintenance Remember that the key combination for the customer to enter the Service Tests and Utilities is different from the one that the engineer will use ENWW Introduction 95 J a Q 5 Q N A N D 5 Diagnostic Tests and Utilities The following is a list of all diagnostic test and utilities available in the printer For instructions on entering the Diagnostics menu see Entering the Diagnostics Menu on page 96 Scan Axis Test on page 97 Star wheel lifter PRS Scan axis Cutter Paper Drive Test on page 104 Electronics Module Test on page 106 Carriage Assembly Test on page 110 Sensors Test on page 113 Rewinder Test on page 114 Ink Delivery System IDS Test on page 116 Ink Delivery System Check ink supplies Check leakage Service Station Test on page 121 Service station Primer motor O Information Utility on page 124 Unit Information Utility on page 126 EEROM Reset Utility on page 126 Front Panel Lock Reset Utility on page
252. s more slowly 1 In the Service Utilities submenu scroll to Special cutter mode and press OK Service utilities P I U G5 ts e Show Hide Front Panel Info Enabled Disable Portz a Rewinder Adjust Disable upper roll cover Enable upper roll cover e Special cutter mode 2 Press OK to enable special cutter mode or Cancel to disable it Special cutter mode Press ok to enable special cutter mode to disable it EY NOTE Once enabled this mode will remain in operation even after the printer is restarted until you disable it using the same utility NOTE Remember that only tracing papers are affected by this utility 146 Chapter 4 Service Menu ENWW Service Calibrations The printer has several calibration procedures that must be performed under certain conditions E NOTE REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT The following is a list of all internal service calibrations available in the printer For instructions to enter the service calibrations menu see Entering the Service Calibrations Menu on page 147 Paper Advance Calibration on page 148 Print calibration pattern Scan calibration pattern Drop Detector Calibration on page 152 Calibrate drop detector Reset calibration flag Line Sensor Calibration on page 155 Calibrate Sheet Sensor on page 158 EY NOTE It all the Calibrations need to
253. s to the Upper Right Roll Support 350 Chapter 6 Removal and Installation ENWW 4 Remove the Roll Cover hinge from the Roll Left Support Pin ge 5 Oo m g F E7 T a ENWW Roll Cover Upper 351 Roll Guide Left gt a3 j O 2 Removal A 1 Switch off the printer and remove the power cable O 2 a 2 Remove the Spindle on page 373 3 Remove the Roll Cover Lower T1200 only on page 346 4 Remove the Converger on page 233 5 Remove the Cleanout on page 231 6 Remove five T 15 screws that secure the Left Roll Guide to the printer ao E 7 E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must pertorm see Service Calibration Guide to Removal and Installation on page 184 352 Chapter 6 Removal and Installation ENWW Roll Guide Right Removal 1 Switch off the printer and remove the power cable 2 Remove the Roll Guide Left on page 352 3 Remove seven T 15 screws that secure the Right Roll Guide to the printer 4 Lower the right end and remove the Right Roll Guide from the printer Ee NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must pertorm see Service Calibration Guide to Removal and Installation on page 184 ENWW Roll Guide Right 353 Oo o o gt O z D
254. s you must pertorm see Service Calibration Guide to Removal and Installation on page 184 ENWW Belt Assembly 187 Bin Assembly Removal 1 Switch off the printer and remove the power cable a 3 6 0 E O Q O 2 Qa 2 Lay out the components of the basket 3 Fit the basket supports to the stand legs one to each leg 188 Chapter 6 Removal and Installation ENWW 4 Fit the two short tubes to the printer s feet one on the front of each foot Each tube should click into place ge 5 55 os u v a 6 Rest the basket s rear tubes on the supports that you have just fitted to each leg of the stand ENWW Bin Assembly 189 7 The basket is now complete a 3 6 0 g lt O Q O 2 om 190 Chapter 6 Removal and Installation ENWW Bi stable Springs T1200 only These parts should not be replaced by customers Removal 1 Remove the Roll Cover Lower T1200 only on page 346 2 Unscrew the Left Bi stable Spring from the Lower Roll Cover ge 5 Oo 5 5 os 0 gq oe 3 Installation 1 There are two pre loaded Bi stable Springs one for the left side gold link and one for the right side black link There are two screws for each Bi stable Spring total four screws Bubs ENWW Bi stable Springs T1200 only 191 2 Screw the right Bi stable Spring black link onto the right side of the Lower Roll Cover a 3 O
255. s you whether sleep mode is currently enabled or disabled Press OK to continue or Cancel to leave the sleep mode status unchanged Enable Disable Sleep Mode Sleep mode is enabled Do you want to disable it Fress ok to continue or to exit The Front Panel displays the sleep mode status Press OK to return to the menu Enable Disable Sleep Mode Diagnostic result OK Sleep mode is disabled Press ok to continue Disk Wipe DoD 5220 220M The purpose of this Service Utility is to erase data from the Hard Disk securely according to the directive DoD 5220 220M The printer s hard disk is used as a temporary storage area for print jobs The Secure Disk Wipe utility can erase your information from the hard disk to prevent unauthorized access Secure Disk Wipe provides three different levels of security Unsecure Mode All pointers to the information are erased The information itself is not erased and remains on the hard disk until the disk space it occupies is needed for new print jobs The new print information overwrites the old information While the information remains on the disk it is difficult for most people to access but may be accessed using software designed for that purpose This is the normal method in which files are erased on most computer systems it is the fastest method but the least secure This is the default security level when using Secure Disk Erase 1 Pass Mode All pointers to the information are erased
256. sembly fully right into the docking station 0 ON O WU BB W WN Disconnect the ribbon cable of the Trailing Cables from the Electronics Module 208 Chapter 6 Removal and Installation ENWW 11 Unclip and remove the cable clamp of the Trailing Cables ge 5 Oo St F E7 T a ENWW Carriage and Cutter Assembly 209 14 Remove all the Printheads a 3 6 0 O Q O 2 Qa 210 Chapter 6 Removal and Installation ENWW 17 Disconnect the ribbon cable of the Trailing Cable trom the Carriage PCA ge 5 Oo g2 30 u q faa 18 Open the latch and remove the four T 15 screws that secure the Ink Supply Tubes to the Carriage Assembly ENWW Carriage and Cutter Assembly 211 20 Close and lock the Carriage Cover a3 O O g lt O Q O Q Q step 26 22 Push the Carriage Assembly into the print path 212 Chapter 6 Removal and Installation ENWW 23 Loosen the T 15 screw Belt Tensioner to the printer to remove the tension from the belt ge 5 Oo St F E7 T a Wi E NOTE The photo shows the 44 in printer which has one spacer just above the red arrow The 24 in printer has two spacers 25 Remove the Belt Assembly from the Scan Axis Motor drive wheel ENWW Carriage and Cutter Assembly 213 26 Remove the two T 10 screws that secure the Media Lever attachment plate a 3 6 0 E O Q O Q Qa 214
257. st or Cancel to cancel it 4 The EEROM Reset test continues and the Front Panel displays the following message e Initializing e Setting default configuration 5 The Front Panel prompts you to shut down the printer to complete the test EEROM Reset Diagnostic result OK Press a to shut down 6 Press OK to shut down the printer 5 O V U p a 0 3 A ENWW Diagnostic Tests and Utilities 127 4 Service Menu e Introduction e Service Utilities e Service Calibrations 128 Chapter 4 Service Menu ENWW Introduction This chapter explains the printer s internal Service Utilities and Calibrations available from the Service Menu Service Utilities The following is a list of all internal Service Utilities available in the printer To access them see Entering the Service Utilities Menu on page 130 Turn Drive Roller on page 130 Purge Tubes on page 132 Reset Life Counters on page 133 Reset Maintenance Kit usage Reset life counters PMK1 Reset life counters PMK2 Reset usage counters Diagnostic Print on page 135 Image Quality Service Best Image Quality Service Normal Advanced Diagnostic Print Paper advance Printhead alignment Nozzle health Force drop detection Set Date and Time on page 135 Enable Disable Firewall on page 137 Enable Disable Sleep Mode on page 137 Disk Wipe DoD 5220 220M on page 138 Sanity level Insecure mode l pass mode 5 pass mode D
258. start the printer If the printer can start normally insert the consumables one by one until you isolate the one that is causing the error Do not insert any of the replaced consumables in another printer 84 Chapter 2 System Error Codes ENWW 5 Restart the printer in Diagnostics Boot Mode and perform the Electronics test If an electronic component is identified as faulty replace it e Restart the printer in Diagnostics Boot Mode and Reset the EEROM If the issue is solved by this this is a data related 79 04 system error and you should follow the guidelines refer to page 3 Data related SE79 04 6 Ifthe unit has been used for some time and suddenly has started to show this behavior replace the Hard Disk Drive it may be included with the Formatter in some models 7 Ifthe issue is new and the issue happens since the first boot do not replace the HDD 8 f none of the previous steps solved the issue escalate the issue with the following information e Unit information S N P N accessories e Conditions where the problem occurs and conditions prior to the first occurrence of the problem e The results of the previous 8 steps V Q Oo 0 Q i 0 te Le ein z Q sjm VN a Ww e The System Error detailed information this can be obtained by pressing CANCEL Down e The printer logs In order to obtain the printer logs see Appendix C Obtaining the printer log and the diagnostics package on page 90 Fro
259. subnet mask available gateways host and domain names etc In some cases there can be issues in the firmware that can cause a certain value in one of these fields to be interpreted incorrectly and this can lead to a 79 04 system error Symptoms There is no single set of symptoms that can absolutely pinpoint a network related 79 04 system error However the following guidelines can be applied e It can happen when the printer starts up or when accessing the Network Configuration section of the front panel or Embedded Web Server It can also occur apparently randomly when the printer is connected to the network It can also occur any time a particular network action is performed for example when print jobs are sent to the printer or when connecting to the Embedded Web Server e Inall these cases repeating the action after restarting the printer with the LAN cable disconnected does not cause the 79 04 error to occur Solutions and workarounds In the majority of cases these issues are due to an issue in the printer s firmware As soon as the conditions in which the issue happens are understood it should be escalated to the GBU through the GCC At the same time the following short term solutions and workarounds can help the customer to get up and running in the shortest possible time 1 Disconnect the network cable in order to restart the printer and change network settings 2 Try resetting the embedded networking settings
260. t O Q O 2 Q 13 Carefully lift the Left Ink Supply Station enough so that you can rotate it counterclockwise to release the front attachment from the printer i am e hs N X i j y E NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibrations you must perform see Service Calibration Guide to Removal and Installation on page 184 286 Chapter 6 Removal and Installation ENWW Ink Supply Tubes H Removal 5 E 1 Switch off the printer and remove the power cable F 2 Remove the Cover Right on page 241 ow a 3 Remove the Cover Left on page 236 4 Remove the Front Panel on page 270 5 Remove the Cover Top on page 244 6 Open the Carriage Cover 7 ENWW Ink Supply Tubes 287 8 Unscrew the small cover of the Carriage PCA a 3 6 0 g lt O Q O Q gt Qa 9 Remove the small cover of the Carriage PCA 288 Chapter 6 Removal and Installation ENWW 11 Remove the four T 15 screws that secure the Ink Supply Tubes to the Carriage Assembly ge 5 Oo g2 F E7 T a 13 Q O io D Q D O O QO aF 3 D O Q x Q a D O O lt D E ENWW Ink Supply Tubes 289 14 Carefully move the Ink Supply Tubes into the print path a 3 6 0 g lt O Q O 2 Q 290 Chapter 6 Removal and Installation ENWW 17 Carefully
261. t efficient troubleshooting steps to resolve customer issues It is important to mention that although 79 04 system errors can be caused by a hardware maltunction the vast majority of 79 04 system errors are pure software or firmware issues Before doing anything else you are recommended to try the following general purpose solutions 1 Update the printer s firmware to the very latest available firmware version even if the printer appears to be running the latest firmware already 2 Restore the factory settings from the tront panel s Setup menu If these do not solve the problem continue reading about other possible solutions below Possible causes ENWW Since the 79 04 system error is a generic error the number of possible causes behind it is large The majority can be grouped however into the following groups Job related SE79 04 A specific print job that is not correctly formatted for the printer or that is not correctly processed by it can trigger a 79 04 system error The incorrect format or processing can come from two sources e Incorrect commands in the job itself For example a PS job with some commands that do not have the correct PS format e Issues applying to the settings in the job Possible symptoms 79 04 caused by a print job always have the same symptoms 1 The job is received by the printer and starts to process 2 Inthe middle of the processing the printer stops and displays 79 04 3 The p
262. table area which it may call printing area or imageable area For example some software applications assume standard printable areas that are larger than those used in this printer e Ifa custom page size with very narrow margins has been defined the printer may impose its own minimal margins clipping the image slightly Consider using a larger paper size or border less printing e Ifthe image contains its own margins it may be possible to print it successfully by using the Clip Contents by Margins option e Ifa very long image needs to be printed on a roll check that the software is capable of printing an image of that size e The page may have been rotated from portrait to landscape on a paper size that is not wide enough e f necessary change the printable area in the software e f necessary reduce the size of the image or document in your software application so it fits between the margins Another possible explanation Some applications such as Adobe Photoshop Adobe Illustrator and CorelDRAW use an internal 16 bit coordinate system which means that they cannot handle an image of more than 32 768 pixels If you try to print an image larger than this from these applications the bottom of the image will be clipped In this case the only way to print the whole image is to reduce the resolution so that the whole image requires fewer than 32 768 pixels The HP GL 2 printer driver contains an option called Compa
263. tacts cleaning tool and cleaning kit D Q5669 60692 Lubrication Kit CSR A 8 CH538 67047 Bi stable Spring Left and Right Dispenser Oil Lubricant Oil Cleaning cloth a z 5 2m D m Ee c 5 VN ajam as 5 A ENWW Tools 2 175 Miscellaneous Parts CH538 67053 Support Label CN375 80001 Nameplate SV CSR All A CH538 67054 Support Label CH538 80023 Nameplate SV CSR All A CH539 67019 Support Label CH539 80001 Nameplate SV CSR All A CH539 67020 Support Label CK834 80001 Nameplate SV CSR A CQ305 60021 Support Label Nameplate SV CSR A T770 24 in CQ305 60022 Support Label Nameplate SV CSR A T770 HD 24 in CH538 67049 Support and Cables for External Hard Disk Drive T1200 CSR A J Q ba mja WV Q Q J Q Q Q 3 N 176 Chapter 5 Parts and Diagrams ENWW 6 Removal and Installation ge 5 Oo St S E E7 T a e Introduction on page 180 e Service Calibration Guide to Removal and Installation on page 184 e Belt Assembly on page 187 e Bin Assembly on page 188 e Bi stable Springs T1200 only on page 191 e Bumpers Left and Right on page 197 e Cable Harness on page 200 e Carriage and Cutter Assembly on page 208 e Carriage Bushing Rear on page 217 e Carriage Cover and Carriage Latch on page 219 e Carriage Rail Oiler on page 224 e Carriage PCA on page 226 e Cleanout on page 231 e Converger on page 233 e Cover Front on page 235 e Cover Left on page
264. ter is not used for 135 seconds the printer exits the Service Utilities menu and you must repeat the above steps to re enter the menu NOTE In some cases a quick press of a key may not be recognized by the printer When pressing a key be sure to press it deliberately and all the way to the bottom of its travel Turn Drive Roller The purpose of this Service Utility is to rotate the Drive Roller and the Overdrive in order to clean them B NOTE REMOVE THE MEDIA BEFORE PERFORMING THIS OPERATION 130 Chapter 4 Service Menu ENWW NOTE BEFORE PERFORMING THIS SERVICE UTILITY OPEN THE WINDOW WITH A FOLDED PIECE OF PAPER ACTIVATE THE MECHANICAL WINDOW SENSOR THE PAPER SHOULD FIT TIGHTLY SO IT DOES NOT FALL INTO THE SENSOR Perform the Turn Drive Roller utility as follows 1 In the Service Utilities submenu scroll to Turn Drive Roller and press OK Service utilities e Turn Drive Roller Purge Tubes H Reset Life counters A Diagnostic Print Set Date and Time Enable Disable Firewall k Foskhleslicakhle Sleean Mode x 2 The test begins and the Front Panel displays the following message e Checking Media Presence Sensor 3 If paper is loaded the service utility will be cancelled In this case unload the paper and start again from step 1 If no paper is loaded the test will continue 4 The Drive Roller begins to turn slowly and the following message is displayed on the Front Panel Turn Drive Roller Rot
265. the printer s status If the power key light is off the printer is off If the power key light is blinking green the printer is starting up If the power key light is green on the printer is on If the power key light is amber on the printer is in standby If the power key light is blinking amber the printer needs attention Cancel key To abort a procedure or interaction Up key To go up in a menu or option or to increase a value for example when configuring the front panel display contrast or the IP address Troubleshooting ENWW 12 OK key To confirm an action while in a procedure or interaction To enter in a submenu in the menu To select a value when given an option If the status screen is displayed this key takes you to the main menu 13 Status light Indicates the printer s status If the Status light is solid green the printer is ready If it is flashing green the printer is busy If it is solid amber there is a system error If it is flashing amber the printer needs attention Table 1 1 Service Key Combinations ie Diagnostic mode With the printer off press and hold the Up and OK keys While holding the Up and OK keys down press the Power key to turn on the printer Wait until the HP logo appears in the frontpanel display then release all three keys Service menu service engineers only From the main menu press and hold the Up and Cancel keys Service menu for users From the main menu press and hold t
266. tibility with 16 bit applications which can be used to reduce the resolution of such images automatically This option can be found option in the Advanced tab under Document Options gt Printer Features Some objects are missing from the printed image Large quantities of data may be necessary to print a high quality large format print job and in some specitic worktlow there may be issues that can lead to some objects missing from the output ENWW Print quality troubleshooting 29 Corrective action e In the Advanced tab select Document options Printer features and set Send job as bitmap to Enabled HP GL 2 driver only e In the Advanced tab select Document options Printer features and set 16 bit App Compatibility to Enabled oe ka e SE p N 5 O fe f Q e In the Advanced tab select Document options Printer features and set Max Application resolution to 300 The above settings are mentioned for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job Therefore they should be restored to their default values if they do not help to solve the problem When working under Mac OS the above settings are not available Instead try reducing the resolution of bitmap images in the application software being used A PDF file is clipped or objects are missing In older versions of Adobe Acrobat or Adobe Reader large PDF files could be cl
267. tic test to troubleshoot the problem further See Rewinder Test on page 114 5 Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA 6 Replace the Media Advance Drive See Media Advance Drive on page 302 7 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 System Error 42 YZ 64 Chapter 2 System Error Codes ENWW Problem Description Electrical problem fault current limit overheating in Scan Axis Motor Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly Remove any obstacle to let the carriage move freely along the whole scan axis If there is a wrinkled mass of paper inside the paper path raise the pinch wheels using the Media Lever and clear the obstruction 3 Check that the Scan Axis Motor cable is not damaged and is correctly connected to the i Main PCA 0 4 Replace the Scan Axis Motor See Scan axis Motor on page 363 VU he 5 Replace the Main PCA See Electronics Module Main PCA and PSU on page 256 4 ee ein System Error 45 1 YZ i Problem Description An error with the Rewinder 1 System Upper Rewinder has been detected pa Corrective action Try the following 1 Switch the power off from the back of the
268. ties submenu scroll to Set Date and Time and press OK Service utilities Turn Drive Roller Vea Purge Tubes Hl Reset Life counters A Diagnostic Print e Set Date and Time e Enable Disable Firewall k FoskhlesNicahle Sleen Mode The printer will display the current time and the new time Use the Up and Down keys to go through the digits and press the OK key to go to the next digit You can press the Cancel key at any time to exit the utility without making any changes Set Date and Time Instructions Use and to modify values to move cursor back w to confirm or to exit Press ok to continue Follow the instructions to enter the new date and time then press OK Set Date and Time Current date and time 2 10 35 04 03 03 45 New date and time 2010 03 04 14 50 0A Press OK to confirm the new date and time Press Back to modify the new date and time Press Cancel to exit without changing the date and time Set Date and Time Do you want to change date and time to 2010 03 04 14 56 00 7 Fress ok to continue Fress to go back Press to exit If the clock cannot be set there could be a firmware error Make sure you have the latest version of the firmware Once the new time has been confirmed the Front Panel will prompt you to restart the printer Set Date and Time Diagnostic result OK Date and time have been set Printer needs to be restarted now Press of to restart Press
269. tion e Check that the paper type loaded corresponds to the paper type selected in the front panel and in the software You can check the paper type selected by pressing the View information key on the Front Panel e Make sure that the correct Print Quality settings are used for different types of print content See Print quality troubleshooting actions on page 6 for further information e Dry time should be set to Optimal Perform Printhead recovery Main Menu Image Quality Maintenance Clean Printheads Paper e Select the correct paper type through the front panel when loading it e Make sure that HP or HP approved paper is being used Perform the Printhead Alignment Main Menu Image Quality Maintenance Align Printheads using the same paper type with which you were experiencing unacceptable image quality if feasible some paper types are not suitable for Printhead Alignment Check whether the latest version of the firmware is installed If not install the latest firmware revision The Service Image Quality Diagnostic Print ENWW What is the Service Image Quality Diagnostic Print The printer contains an internal Image Quality Test which helps you to diagnose the possible source of any image quality detects The Service IQ Diagnostic Print is available in the following options 1 Image Quality Service Best Plot This plot helps you to diagnose in more detail the possible source of any image quality defects It is a
270. tive action None System Error 86 11 Problem Description Scan Axis movement requires too much force or energy Corrective action Try the following uw iF 1 Check that the cutter disengages correctly es J 2 Lubricate the scan axis a e 3 Use Preventive Maintenance Kit 1 Ez oD sjm System Error 87 YZ S N Problem Description Problem with the Carriage Encoder Sensor readings Corrective action Try the following 1 Check that the encoder sensor is correctly connected to the Carriage PCA 2 Make sure the Encoder Strip is not broken or damaged If necessary replace it See Encoder Strip spring and attachment nut on page 263 3 Make sure that the Encoder Strip is clean If it is dirty clean it paying special attention to the area near the Service Station See Cleaning the Encoder Strip on page 401 4 Clean the Encoder Sensor 5 Replace the Encoder Sensor 6 Replace the Carriage PCA See Carriage PCA on page 226 7 Replace the Trailing Cables See Trailing Cable on page 384 System Error 87 01 Problem Description Problem finding the Scan axis encoder reading Corrective action Try the following 1 Switch the power off from the back of the printer and disconnect the power cord Reconnect the power cord and power on the printer 2 Make sure that the encoder strip is clean If the encoder strip is dirty clean it paying special attention to the area near the Service Station See Cleaning the Encoder Str
271. ttern Calibrating analog encoder If the Calibration is not done or if the values are out of the limits a warning message will appear on the Front Panel In this case try the following e Check that the printer has the latest firmware version If not update the firmware to the latest version e Retry the Paper Advance Calibration 7 Once the Analog Encoder has been calibrated correctly the Front Panel prompts you to select the type of paper you will use Use the Arrow keys to choose roll or sheet paper Press the OK key to start loading the paper Print Calibration Pattern Select paper source Sheet Press and y to change the value Press ok to confirm selection 8 The Front Panel prompts you to load the paper Make sure you load the paper that corresponds to your paper type selection Feed paper from roll ENWW Service Calibrations 149 The Front Panel prompts you to select the paper category you will use for the calibration Use the Arrow keys to scroll to your paper category and press the OK key to continue the paper load process select paper category H Bond and Coated Paper H Technical Paper Photo Paper Film Backlit Material E Self Adhesive material 10 The Front Panel prompts you to select the specific type of paper you will use for the calibration 11 12 13 14 150 Chapter 4 Use the Arrow keys to scroll through the menu and the OK key to select your paper type Photo Paper
272. ttern which could cause the Calibration to FAIL 21 Load the Calibration Pattern following the instructions on the Front Panel Once the Calibration Pattern is loaded correctly the following message will be displayed on the Front Panel Press the OK key to continue Scan Calibration Pattern Press ok to continue Press to exit ENWW Service Calibrations 151 22 The Front Panel prompts you to select the paper category you used for the calibration Select the same paper that you used to perform the Paper Advance Calibration print Use the Arrow keys to scroll to your paper category and press the OK key to continue the paper load process select paper category H Bond and Coated Paper H Technical Paper Photo Paper Film Backlit Material E Self Adhesive material 23 The Front Panel prompts you to select the specitic type of paper you used for the calibration Use the Arrow keys to scroll through the menu and the OK key to select your paper type Photo Paper F HP Universal HG Photo C HP Universal SG Photo l Photo Gloss Paper Photo G Satin Paper Photo Matte Paper 24 The printer will scan the Calibration Pattern which could take several minutes Once the calibration is completed successtully the tollowing message will be displayed on the Front Panel Press the OK key to continue Scan Calibration Pattern Diagnostic result OK Press w to continue If the Paper Advance Calibration fails for any reason
273. u scroll to Calibrate sheet sensor and press OK Service calibrations Hl Paper advance calibration Drop Detector calibration Line Sensor calibration e Calibrate sheet sensor 2 Remove paper from the sheet sensor and press OK to continue Calibrate sheet sensor Please remove paper from the sheet sensor Press ok to continue or to exit 3 When you see the following message insert sheet paper into the sheet sensor and press OK to continue Calibrate sheet sensor Checking sensor Please put paper in the sheet sensor Press ok to continue 4 Ifthe calibration was successful a message appears such as the following If you see an error message check that the sheet sensor is connected and retry the calibration Calibrate sheet sensor Diagnostic result OK Press ok to continue 158 Chapter 4 Service Menu ENWW 5 Parts and Diagrams Printer Support on page 161 Center Covers Front on page 162 Roll Covers on page 163 Center Covers Rear on page 164 Right Cover on page 165 Left Cover on page 166 Right Hand Assemblies on page 167 Left Hand Assemblies on page 168 Carriage Assembly on page 169 Scan Axis Assemblies on page 170 Paper Path Assemblies Front on page 171 Paper Path Assemblies Rear on page 172 Roll Supports on page 173 Tools 1 on page 174 Tools 2 on page 175 Miscellaneous Parts on page 176 WV z 5 2m D 2 m Ee c o WV as as 5 A ENWW 159 Introdu
274. uide for more information In many cases you can correct grainy printing by raising the print quality level Reprint the job in case the problem has been solved 4 Reseat the printheads by removing and then reinserting them E NOTE As you reseat the printheads the printer will automatically align them It is important that the alignment is completed properly 5 Check the paper advance calibration status If the status is PENDING calibrate the paper advance at the Front Panel select the Image Quality Maintenance icon then Paper advance calibration gt Calibrate paper advance 6 After paper advance calibration reprint the job 7 ft there is only a strip of grain at the top of the job try leaving a white margin of 5 cm before the job or load a new roll of paper with less paper curl Paper is not flat If the paper does not lie flat when it comes out of the printer but has shallow waves in it you are likely to see visible defects in the printed image such as vertical stripes This can happen when you use thin paper that becomes saturated with ink Shown below is an example of what you might see if you have problems with the paper not being flat 24 Chapter 1 Troubleshooting ENWW oo H 0 se lt y is 2 gt 0 Yen Corrective action 1 Check that the paper type loaded corresponds to the paper type selected in the front panel and in the software You can check the paper type selected by pressing t
275. using non HP paper and after the Image Quality Test you still have the same image quality problems change to genuine HP paper and repeat the Image Quality Test The best alignment calibration is obtained using HP Photo Paper Nozzle Health The print contains three separate parts T L in a i Print quality troubleshooting 17 oo H 0 se lt y is 2 gt fe Yen a The Variable Frequency Nozzle health plot with odd even nozzles separation This is used to detect misdirected nozzles weak nozzles or nozzles not working correctly at all frequencies b Inspector measuring tool test plot E NOTE Test b should not be used by Service Engineers c Nozzle Print Test which is also part of the Image Quality Service Plot This test is designed to check that the Printhead nozzles print correctly The test prints out every single nozzle of each Printhead No error hiding or Printhead Alignment algorithm is applied For each Printhead you can see both the adjacent and the consecutive nozzles me ka e SE D N 5 O fe r Q This is what you would see in the Nozzle Print Test part if there are nozzles not printing correctly 1 On the right of each Printhead Nozzle test there is a series of numbered stepped diagonal lines If one or more of the nozzles are malfunctioning or mis positioned you will see that the stepped lines are broken or misdirected in one or more places 2 On the
276. wrong type of paper selected will produce an offset error in the Paper Advance gt O S N gt O 0 e gt cc The following plot shows correct paper advance there is a straight white line positioned close to the O column for the majority of the points The following plot shows a bad paper advance there is a straight white line positioned close to the 6 column instead of the O column for the majority of the points 14 Chapter 1 Troubleshooting ENWW Corrective action To fix Paper Advance problems try the following 1 EA Check the Paper Advance Calibration Status This can be done by going to Main Menu Paper View Loaded Paper At the bottom the Front Panel displays the Paper Advance Calibration status There are three status messages e DEFAULT The paper loaded is recognized as HP paper which is already optimized and calibrated for the printer Do not calibrate the Paper Advance for this paper e RECOMMENDED The paper loaded is not recognized as HP paper and Paper Advance values have not been customized for this paper type In this case calibrate the Paper Advance from the user menu e OK This indicates that the paper loaded has been calibrated before If the printer continues to have banding and graininess problems calibrate the Paper Advance from the user menu E NOTE Whenever the printer s firmware is upgraded the paper advance calibration values will be reset to factory default
277. y Electronics Module Scan Axis Line Sensor Calibration After replacement reset Life Counters Carriage Assembly Electronics Module Sensors Performing the Service Calibrations and Diagnostic Tests Service Calibration Guide to Removal and Installation 185 Oo c 5 E gt O z Q je a e ma VN When you are ready to perform the service calibrations and diagnostic tests that correspond to the component you have installed or replaced consult the following sections for procedures e Paper Drive Test on page 104 e Electronics Module Test on page 106 a 3 OO E O Q Oo 2 32 e Carriage Assembly Test on page 110 e Sensors Test on page 113 e Rewinder Test on page 114 e Ink Delivery System IDS Test on page 116 e Service Station Test on page 121 e Paper Advance Calibration on page 148 e Drop Detector Calibration on page 152 e Line Sensor Calibration on page 155 186 Chapter 6 Removal and Installation ENWW Belt Assembly Removal 1 Switch off the printer and remove the power cable ge 5 Oo St 3 E 0 gq oe 2 Remove the Carriage Assembly See Carriage Assembly on page 169 3 Slide the Belt Assembly out of the attachment on the Carriage Assembly 4 Remove the Belt Tensioner Assembly E amp Y NOTE When you finish installing or replacing this component you must perform the necessary Service Calibrations To find which calibration

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