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Phaser 3140/3155/3160 Service Manual

1. 3160 Controller Board Interlock 24VDC CN7 CON2 Power Supply 1 nSENS P EMPTY c 2 nSENS P FEED K 35 nSENS P REGI Empty Sensor 5 GND 5 24 24V Manual Feed 6 5V Sensor 7 GND I 8 4 gt lt Feed Fd 24 5 9 gt Sensor 1015 24VS 11 Exit 12 Sensor B5 GND ra 14 P1 GND Front Cover 55 5V_SMPS Interlock 5V SMPS 16 2 nSENS_P_EXIT 17 gt THV 18 51 READ 7 2051 PWM THV PWM 7 2 54 PWM DC 237 nRELAY AC OFF I 2 FAN MAIN L 25 5 FUSER_ON 2 26 l STANDBY CN10 15 GND 25 SCL1_CHORUS3 3 5 SDA1 CHORUS3 4 3 3V Phaser 3140 3155 3160 Printer Service Manual 53160 110 10 25 Wiring 10 26 Phaser 3140 3155 3160 Printer Service Manual Reference Contents e Acronyms and Abbreviations Appendix Reference Acronyms and Abbreviations 2 Acronym Description A3 Paper size 297 millimeters 11 69 inches x 420 millimeters 16 54 inches Paper size 210 millimeters 8 27 inches x 297 millimeters 11 69 inches A5 Paper size 148
2. 53160 137 5 4 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Check the Transfer Roller Surface damage or the accumulation of dust and debris on the Transfer Roller can also cause print quality defects Remove and inspect the Transfer Roller page 8 8 Replace the roller if excessively worn or damaged Caution Do not touch the surface of the Transfer Roller Clean the Transfer Roller surface with a dry cotton swab or lint free cloth Check the Image Examine the print to determine the defect type Match the defect to one or more of the following examples Use the accompanying procedure to isolate or resolve the problem If the defect persists go to the troubleshooting procedure for the observed defect 1 Print is too light Thetoner be too low Check the amount of toner and change the Print Cartridge if necessary b Ifyouare printing on a rough print surface change the media type settings Checkthat the correct type of media is used d The Print Cartridge may need to be replaced Replace the Print Cartridge Light or Undertone Print 2 Toner smears or print comes off the page Ifyou are printing on thick or uneven media change the media type settings to a heavier type
3. 3160 028 8 41 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 7 Remove the Pick Up Gear Um ES Ty We BAS 53160 030 8 Turn the printer upside down with the rear of the printer facing you 8 42 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 9 Lift the clip on the Pick Up Shaft and slide the Pick Up Assembly slightly to the left and then lift the assembly and slide it to the right to remove it 0 Den A 4 2 E SC L Nm Ox b 15 3160 031 10 Gently press the tab and remove the Feed Actuator Note For reinstallation purposes observe the position of the spring on the Feed Actuator Ke 5 5 CJ WU Phaser 3140 3155 3160 Printer Service Manual 8 43 Service Parts Disassembly Manual Feed Actuator PL6 0 58 1 Remove the Print Cartridge page 8 6 2 Remove the Paper Tray page 8 7 3 Turn the printer over 4 Remove 11 screws 10 mm silver tap on the Engine Shield assembly 53160 037 5 Lift the Engine Shield Assembly and disconnect all cables on the boards and remove the assembly 6 Remove the Drive Assembly page 8 35 8 44 Phaser 3140 3155 3160 Printer Service Manual Service Parts
4. CN5 CON2 Power Suppl 1 nP_EMPTY 212 2 FEED 1 P_REGI Empty 3 n 3 4 GND 4 Sensor E 24V 5 21S 5 Manual Feed 6 gt 6 Sensor 7 5 5V 8 gt GND 7 Feed 9 gt LE lt 9 Sensor 115 24 5 12 Exit 12 7 A 11 Sensor 13 lt 13 415 GND lt 14 Front Cover 1551 5V SMPS 15 Interlock 165 5V_SMPS C 16 75 EXIT mv 7 ig THV_READ 8 2015 THV_PWM EC 19 n 5l MHV PWM 52 MHV 2 2 PWM DC I e 23 S RELAY AC OFF 2 DEV MAIN S FUSER ON 5 Supply J 26 gt STANDBY 25 9 PT 1 2 SCL1 CHORUS3 3 S 50 1 CHORUS3 4 33V 3160 149 Phaser 3140 3155 3160 Printer Service Manual 10 17 Wiring Phaser 3155 Wiring 3155 System Connections 3155 Fuser Unit Controller CN12 Board CN1 Print Cartridge id LIENS disci CRUM 9 CN8 1 Control Panel Power Supply 11 USB oard coNZL LICNS ON1 CN2 QOutbin Full Sensor Empty Sensor CN7 Pickup Solenoid Manual Feed Sensor Gs 22 Manual Feed Solenoid Feed m CN1 Motor Sensor Exit Sensor Front Cover Interlock CON3 Fan rF
5. 53160 062 5 Remove the Manual Feed Solenoid Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Pick Up Solenoid PL6 0 18 Remove the Print Cartridge page 8 6 Remove the Paper Tray page 8 7 Remove the Rear Cover page 8 26 Turn the printer over Remove 11 screws 10 mm silver tap on the Engine Shield assembly DUN gt 53160 037 Phaser 3140 3155 3160 Printer Service Manual 8 61 Service Parts Disassembly 6 Lift the Engine Shield Assembly and disconnect CN7 CN6 on the 3160 on the Controller Board CN6 53160 131 7 Remove the Drive Assembly page 8 35 8 Remove 1 screw 10 mm silver tap that secures the Pick Up Solenoid 53160 061 8 62 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly lt Carefully thread the solenoid cable through the side of the printer remove the solenoid Out Bin Full Sensor PL6 0 73 Remove the Top Cover page 8 23 N Disconnect the wiring harness CN21 and then press the tabs and remove the sensor lt EN VEG S SS N r 2 2 53160 063 Phaser 3140 3155 3160 Printer Service Manual 8 63 Service Parts Disassembly 8 64 Phaser 3140 3155 3160 Printer Service Manual Parts List In this
6. Phaser 3150 no neam Letter An 24 A 24 4 RO c E00 x Ao 1200 1200 posmas russes wet D noveca v UA 30 mme 5 pra 250 e nanas 158 2 0 c repapesicom 10 1 TX Ethmmer 53160 121 4 3 General Troubleshooting 4 4 Configuration Report Configuration Report Model Nase Phaser Product Information Machine Serial Number Installed Date Memory Size Firmware Version Firmware Version Engine Version PCLSE Version PCLXL Version EPSON Version SPL Version Network Information Network Version MAC Address IP Address Subnet Mask Default Gateway 6 Config Link local Addr Stateful Addr Manual Addr Current Ethernet Speed Toner Information Toner Remaining Page Count Capacity Serinl No UXA431502 YYYYMMDD 64 MB V1 50 00 53 07 06 2009 1 00 03 PCLSe 5 98 06 01 2009 PCL6 5 95 06 02 2009 IBM EPSON 5 20 02 03 2009 SPL 5 35 06 03 2009 4 01 01 0 07 03 2009 00 00 AA C9 00 0C 169 254 86 155 255 255 0 0 0 0 0 0 Route 0 200 9 64 Auto 95 P12 54 20 1 0 K CRUM INIT
7. 2 2 4 4 7 0 0 0 720 7 5 14 GhoSting 09 ELEM C CD 5 15 E RA S dot chuc 5 16 GhoSEindg ee ie 5 17 Glhosting 4 c utet osea 5 18 Vertical White lines eo are wee ate 5 19 Vertical Linesare Curved i usse eR e e RE TER IRR M He DU PIA Hee ed e y 5 20 Vertical Black Eine or Band uos eter exe IRE Xe dad M OR DA 5 21 Horizontal Black Eine or Sie pere y rre eT 5 22 Black White Spot is ace edem esr E EN ous EOD ph eque ed 5 23 SR HONOR outa Mey SLETGN KR 5 24 Stdins on the Front of the Page ceeds ORE 5 26 Stains on the the Page ce ver wx WEN e vere ES 5 27 Blank Page O ETE LAE ch 5 28 2 s eere e ise per tee rV Chis 5 29 Incomplete Eusing osi SP 5 30 P rit Quality Specifications iaceo ecc Yu RE AG NU v nce Ya GU chef RW We e eee FS SR 5 31 EE EI 5 31
8. n 1 12 Environmental 2 1 13 Electrical Specificatiolns i siete FU S si Puer RN M ead eet o eR 1 13 Image Specifi catons us ouest rad ade n dubie a RR Kd m RR 1 14 Physical Dimensions and 7 2 1 15 Mounting Surface Specifications cR PC SUV Rte RU VRAC a RU VU RN a rn 1 16 Media and Tray Specificatioris ce eene ovr tr OON DURER REND a re oe NUN OM po NONU 1 16 2 Theory of Operation Operational OVerVieW unice reme de drone LI ae ne eee ae A E pd 2 2 System OvetvieWw x QR Soha param TENE LUN NF ME Rami eee nent 2 2 Paper UPC 2 3 Paper Feeding areae 2 3 Drive Assembly s Tn erg normes di 2 6 Horis e 2 7 Transter Roller 2 re e E Na 2 7 Print Cartridge on circ cicada deena ERR RU E IDPETenREVETCMEORORETREGAS 2 8 2 9 Electrical COMPOMEMUS exe EN CETUR M SERES soon 2 10 Sensor Input Circuit 2 IS hautes dans
9. i ns esce ee one dense ic Ds nes ead ER UE S 7 5 Firmware Updates Lee mt al 7 5 Firmware Update Procedures 2 ed mec ES 7 5 8 Service Parts Disassembly vi OVGIVIGW S c evo Re eate EN d OIN Put ERR Sto equa A etd 8 2 Standard Orientation of the Printer uctor eee Wine lee ere i etel e Vis rk ga e Y 8 2 ETT 8 3 Notations in the Disassembly Texte hl Means Hee ne n s 8 4 Fastener Types sioe ce seam Sesh seed dec denis ss tnt en 8 5 Maintenance Items and Consumables 2 224 8 6 Prints Cartridge TRECE ET editione ve uie crt 8 6 Paper iue pu tale pe un aide ex QE SUPPE MENU OD ipe EDT OS 8 7 Transfer domi Od SNUG 8 8 PICKUP ROW SI ur que bir Me pue Wwe xr oe RE 8 9 di I II 8 11 P ERI eec AE AWO SERO ses He ee ane 8 13 Thierrmostat Me RE eens 8 14 cic ears Me uev eee Weed duae i te Ge ane ne es re eve Ye a 8 15 A dur mds Stace cat tat t
10. 53160 152 Phaser 3140 3155 3160 Printer Service Manual 10 21 Wiring Phaser 3160 Wiring 3160 System Connections 3160 Fuser Unit Controller 8 Board 4 Print Cartridge Che Lager CRUM 10 CN9 CN1 Control Panel Power Supply CN3 5944 CON2 cN7 pH Us CN4 Empty Sensor CN15 Outbin Full Sensor Manual Feed Sensor CN6 3 Pickup Solenoid Feed I CN22 Manual Feed Solenoid Sensor CN12 Exit Motor Sensor Front Cover Interlock ON3 Fan INLET 1 E 53160 107 10 22 Phaser 3140 3155 3160 Printer Service Manual 3160 Controller Board Wiring 3160 Controller Board 43 3V Interlock 24VDC Interlock 24VDC Phaser 3140 3155 3160 Printer Service Manual Wiring CN15 1 Bae E 2 2 i nSENS OUTBIN FULL I Outbin Full Sensor CN6 24VDC 1 x 5 2 PICKUP CLUTCH 6
11. BAS 53160 030 8 Turn the printer upside down with the rear of the printer facing you 8 34 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 9 Lift the clip on the Pick Up Shaft and slide the Pick Up Assembly slightly to the left and then lift the assembly and slide it to the right to remove it AN 7 a S A S 53160 031 Replacement Note The back panel of the Drive Assembly is numbered to show the order that the screws should be installed during installation Start the 6 screws in the order listed and then tighten them in the same order When installed on the printer the numbers on the bracket are upside down Drive Assembly PL7 0 and 7 1 1 Remove the Left Cover page 8 27 Phaser 3140 3155 3160 Printer Service Manual 8 35 Service Parts Disassembly 2 Remove 6 screws 10 mm silver that secure the Drive Assembly se 3160 026 3 Disconnect the Drive Assembly wiring harness connector CN1 and remove the Drive Assembly 3160 027 Replacement Note The Drive Assembly bracket and Engine Shield are numbered to show the order that the screws should be installed during installation Start all 6 screws in the order listed and then tighten them in the same order When installed on the printer the numbers on the bracket are upside down 8 36 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly
12. 37 Gear Feed 2 38 Gear Idle 23 39 Shaft Feed 40 Roller Registration 41 Shaft Idle Feed 9 16 Phaser 3140 3155 3160 Printer Service Manual Parts List 6 0 Frame Continued Parts List ID No Name Description Part Number 42 Roller Feed 022N02421 43 Frame Roller Exit Face Down Stopper Lever DR 45 IPR P Ground Drive 46 Ground Fuser 47 IPR P Ground TR 48 Terminal Con 49 Terminal Supply 50 Terminal CR 51 Ground Drive2 52 IPR P Ground_Guide Paper 53 PMO Gear_Exit_DRV16 54 PMO Bushing Feed 55 Cover Open Actuator 56 Paper Tray Empty Actuator 120N00425 57 Feed Actuator 57 1 Spring TS 009N01653 57 2 PMO Feed Actuator 022N02127 58 Manual Feed Actuator 120N00532 58 1 Spring TS 009N01657 58 2 PMO Actuator Manual 709N00007 59 Pick Up Gear Unit 59 1 Spring CS 59 2 PMO Gear Pick Up A 59 3 PMO Gear Pick Up B 60 PMO Locker CST 61 PMO Plate Guide Deve_L 62 PMO Plate Guide Deve_R 66 MEC Terminal 67 Terminal CRUM 68 Clutch Assembly 005N01031 68 1 Spring TS 68 2 Gear Feed 1 68 3 Shaft Feed 68 4 PMO Collar Spring 68 5 PMO Hub Clutch 73 Photo Interrupter 130N01574 74 IPR P Terminal CON ES Bracket Bush_TR L Phaser 3140 3155 3160
13. acted a ET TR E Dey 5 31 Registration sso eram 5 31 DII ETE 5 31 Image Area ore d Ex Rex eS EN gis CR ta dey fy acd X ME DIR ub RU RE RM uU ER 5 32 Environmental Condition ovi REP SR EAR TRY eda ee eee NR PEE E Eia 5 32 Quality Papel sic e RII UN NN poled X SS kim 5 32 Paper Condition er even da euh ve uem ve iind uva uw D ue ead 5 32 PRINTER Conditions mee ved teet e aU dU Lem cd ue aus 5 33 6 Adjustments and Calibrations Adjustments o CDU EE ED Eur CERE ICE xar att 6 2 Altitude Specifications EL HE RP P IP RD I NE e 6 2 Phaser 3140 3155 3160 Printer Service Manual v Contents 7 Cleaning and Maintenance Service Maintenance Procedure fete ees At 7 2 Recommended HR ENTRE AER UNE Fate RERO RO aaa each ath 7 2 Cl afiinga a te t EE 7 2 Cleaning the Pinti ne Re enr eit tet 7 3 Cleaning the Laser c eedem cen eA IER NR ae TEM RUN EU 7 4 Printing the Print Cleaning 1 2 2 4 7 4 Maintenance Donec tags due Pes Dre e Redan pepe 7 5 RIP Procedures
14. 3160 146 10 18 Phaser 3140 3155 3160 Printer Service Manual Wiring 3155 Controller Board Wiring 3155 Controller Board 43 3VDC CN2 1 3 3VDC lt 3 2 aE ETT STE 2 Outbin Full Sensor Die jim Interlock 24VDC CN7 gt 7905 Pickup Solenoid CN6 CN1 1 33 PULL DOWN DIR 10 215 BLDC CLK 9 5 35 BLDC MOTOR READY nBDCMOTOREN Fa 7 LO 5 5 GND mc N 6 33 PULL DOWN BRAKE m5 2 BEY 8 51 GND 9 5 2415 m2 10 5 24 5 m CN22 T 24 5 2 gt Manual Feed 12 REGI CLUTCH m 1 FEN Solenoid CN8 cN1 Control Panel 1 nKEY PRINT 8 2 nKEY POWER SAVE 7 3 LED POWER 6 GND 5 nLED READY 4 nLED ERROR s nLED TONER 2 8 nKEY CANCEL 1 53160 150 Phaser 3140 3155 3160 Printer Service Manual 10 19 Wiring 10 20 3155 Laser Unit Wiring 3155 Controller Board Interlock 24VDC Power Supply C
15. Applicable Parts Wiring and Plug Jack Map References Top Cover PL2 0 m Controller Board PL1 0 2 m Out Bin Full Sensor PL6 0 73 3140 Controller Board Wiring 3155 Controller Board Wiring 3160 Controller Board Wiring 1 Controller Board 3140 2 Controller Board 3155 3 Controller Board 3160B 3160N m Map 5 Sensors Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Remove the Top Cover page 8 23 Repair the Go to step 2 and check the Output Bin Full actuator if Actuator for damage possible or Is the actuator damaged replace the Top Cover page 8 23 If the problem persists go to step 2 2 On the Controller Board check for Go to step 3 Replace the 3 3 V at CN2 1 CN15 1 on printer Controller model 3160 Board Is 43 3 V present page 8 51 If the problem persists go to step 3 3 Check the continuity of the bin full Repair the Replace the harness connecting the Controller harness Out Bin Full Board and Out Bin Full Sensor Sensor Is the harness damaged page 8 63 Phaser 3140 3155 3160 Printer Service Manual Error Messages and Codes Print Cartridge Errors Caution Over exposure to light reduces OPC drum sensitivity After removal cover the Print Cartridge to block light from reaching the OPC Drum Print Cartridge At Or Nearing End Of Life If the Error LED is red not blinking the Print Cartridge may have reached
16. D EN CN2 136 138 E 2 139 e NS b PAm cm 141 CN8 CN15 CN12 CN9 0 6 142 143 144 e 3160 154 Phaser 3140 3155 3160 Printer Service Manual 10 5 Wiring Map 3 Controller Board 3160B 3160N m m D EN CN2 136 137 CN3 USB 138 T 139 6 lo 7 2 BOSS cw i41 CN8 diis 2 142 143 144 w 3160 111 10 6 Phaser 3140 3155 3160 Printer Service Manual Wiring Map 4 110V and 220V Power Supply Boards m 110V P JCON1 Fa EN 220 P ICON1 i nb 3160 112 Phaser 3140 3155 3160 Printer Service Manual 10 7 Wiring Component Locator Diagrams 10 8 Maps 6 and 7 indicate the location of key components within the printer 1 5 Sensors 2 Map 6 Motor Solenoids and Fan Component Locator Component Map Coordinates Out Bin Full Sensor 5 C 135 Paper Empty Sensor 5 D 138 Manual Feed Sensor 5 E 139 Feed Sensor 5 D 13
17. Eds 10 22 3160 Controller Board Witt 29x tx due pe rivo S AREE dde ae dante ia bere eect 10 23 3T60Laser Unit Wiring REI ROS E qM eX dde NIS A E UE EAR TIR EY adu 10 24 3160 Power Supply WIiFIDd 148 55 AE An Nu pu ve Peu Are ee VV E S OS 10 25 A Reference Acronyms and Abbreviations ssi oL ETE SEO dep EIER ATP e HN A 2 Phaser 3140 3155 3160 Printer Service Manual vii Contents viii Phaser 3140 3155 3160 Printer Service Manual Service Terms Manual Terms A Product Terms Various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action Be aware of all symbols and terms when they are used and always read Note Caution and Warning statements Note A note indicates an operating or maintenance procedure practice or condition that is necessary to efficiently accomplish a task A note can provide additional information related to a specific subject or add a comment on the results achieved through a previous action Caution A caution indicates an operating or maintenance procedure practice or condition that if not strictly observed results in damage to or destruction of equipment Warning A warning indicates an operating or maintenance procedure practice or condition that if not strictly observed may result in personal i
18. 1 18 Phaser 3140 3155 3160 Printer Service Manual Theory of Operation e Operational Overview Chapter 2 Theory of Operation Operational Overview The Phaser 3140 3155 3160 is a monochrome printer that has a single pass laser design architecture which offers mono print speed up to 24 pages per minute ppm and resolution up to 1200 x 1200 dots per inch dpi image quality The printer provides a USB interface for all models and the 3160N supports 10 100 Base TX ethernet System Overview The location of the printer s primary functional components is shown in the following illustration Laser Unit Cover Open Sensor Output Bin Full Sensor Se _ crm at Tray Print Cartridge Transfer Roller Paper Feed Sensor Paper Empty Sensor 53160 065 Manual Feed Sensor Manual Feed Slot 2 2 Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Paper Path The media supplied from the Paper Tray is transported through the printer as shown in the illustrations below Media fed from the manual feed slot enters the media path at the Feed Idle Roller Feed Idle Roller Cover Open Sensor Output Bin Full Sensor Manual Feed Sensor Manual Feed Slot A T pet ww Paper Exit Sensor Wy re Feed Roller Paper Empty Sensor Paper Feed Sensor Up Roller 53160 082 Paper Feeding The feeding mechanism consists of the manual feeder Pa
19. 3 Replace the Power Supply Go to step Complete page 8 54 Does the problem persist 4 Reseat connections on the Controller Replace the Complete Board Controller Does the problem persist Board page 8 51 3 22 Phaser 3140 3155 3160 Printer Service Manual Error Messages and Codes Front Cover Errors Error Indicated When Front Cover is Closed The Status LED indicates an error even though the Front Cover is closed Initial Actions e Cycle printer power e the problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Front Cover PL1 0 11 m Map 5 Sensors Power Supply Board PL1 0 1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check that the Front Cover open Go to step 2 Tighten the actuator PL6 0 55 is securely actuator screw affixed to the frame If the problem Is the actuator firmly attached persists go to step 2 2 Inspect the Front Cover for damage Replace the Go to step 3 Is the Front Cover damaged Front Cover If the problem persists go to step 3 3 Replace the Power Supply Board Complete page 8 54 Phaser 3140 3155 3160 Printer Service Manual 3 23 Error Messages and Codes No Error LED Indication for Front Cover The Error LED does not indicate an error when the Front Cover is open Initial Actions e Cycle printer power e I
20. CIE rT 2 Remove the Rear Cover 3160 019 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Left Side Cover PL3 0 3 Remove the Front Cover page 8 23 Remove the Top Cover page 8 23 Remove the Rear Cover page 8 26 Lift the Left Side Cover off of the 2 bosses on the front of the printer Lift the top 2 hooks on the Left Side Cover off of the printer Lift the Left Side Cover off of the 2 bosses on the rear of the printer and remove the cover Ou Hooks gt S ES S 0 Sr B i we 0 53160 021 Phaser 3140 3155 3160 Printer Service Manual 8 27 Service Parts Disassembly Right Side Cover PL3 0 4 1 Remove the Front Cover page 8 23 2 Remove the Top Cover page 8 23 3 Remove the Rear Cover page 8 26 Lift the Right Side Cover off of the 2 bosses on the front of the printer 5 Lift the top 2 hooks on the Right Side Cover off of the printer 6 Lift the Right Side Cover off of the 2 bosses on the rear of the printer and remove the cover 3160 020 8 28 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Disassembly Procedures Tray Holder Pad Assembly PL10 0 11 1 Remove the Tray page 8 7 2 Remove paper from the Tray 3 Unhook the latches o
21. General Information Introduction and Overview The Xerox Phaser 3140 3155 3160 Printers have a single pass laser design architecture Print speeds range between 18 and 24 pages per minute ppm and resolution up to 1200 x 1200 dots per inch dpi image quality depending on the model The Phaser 3140 3155 3160 provides a standard 250 Sheet input tray The manual feeder holds 1 sheet The manual feeder supports specialty media card stock and envelopes The output tray holds 100 sheets facedown Technical Support Information 1 2 The Xerox Phaser 3140 3155 3160 Printer Service Manual the primary document used for repairing maintaining and troubleshooting the printers To ensure complete understanding of this product participation in Xerox Phaser 3140 3155 3160 Printer Service Training is strongly recommended For updates to the Service Manual Service Bulletins knowledge base etc go to e Xerox Global Service Net https www xrxgsn com secure main pl e Service Partners http www office xerox com partners For further technical support contact your assigned Xerox Technical Support for this product Phaser 3140 3155 3160 Printer Service Manual General Information Printer Configurations The Phaser 3140 3155 3160 printer is available in four configurations Printer Configurations Feature Phaser 3140 Phaser3155 Phaser3160B Phaser 3160N Processor 150 MHz 150 MHz 360 MHz 360 MHz
22. 9 Key Start 10 Key Power 11 Key Power Holder 12 Control Panel 140N63412 13 Screw Taptype 14 5 Top 3155 and 3160 models only Phaser 3140 3155 3160 Printer Service Manual 9 7 Parts List Parts List 3 0 Covers 53160 003 Phaser 3140 3155 3160 Printer Service Manual XN N WN N 9 8 Parts List 3 0 Cover Assemblies Parts List ID Name Description Part Number 1 Rear Cover Assembly 3140 3155 3160B 002N02913 3160N 002N02905 2 Front Cover Assembly 3140 002N02910 3155 002N02911 3160B 002N02912 3160N 002N02906 3 Left Cover Assembly 002N02907 Right Cover Assembly 002N02908 Phaser 3140 3155 3160 Printer Service Manual 9 9 Parts List Parts List 4 0 Front Cover 5 5 53160 007 9 10 Phaser 3140 3155 3160 Printer Service Manual Parts List 4 0 Cover Assemblies Parts List ID No Name Description Part Number 1 Front Cover Assembly 3140 3155 3160B 3160N 002N02910 002N02911 002N02912 002N02906 Adjust Manual Right Adjust Manual Left Adjust Rack M Manual Screw Taptype oO gym ow M Gear Rack Pinion Phaser 3140 3155 3160 Printer Service Manual 9 11 Parts List Parts List 5 0 Rear Cover s3160 008 Phaser 3140 3155 3160 Printer Service Manual 9 12 Parts List Parts Lis
23. Step Actions and Questions Yes No 1 Print the Configuration Report Replace the Go to step 2 page 4 2 and check the Toner cartridge Remaining count Is the cartridge at or near end of life 2 Reseat the Print Cartridge and cycle Go to step 3 Complete printer power Does the error persist 3 Reseat 9 on the Controller Board Goto step 4 Complete CN10 on the 3160 and cycle printer power Does the error persist 4 Check for 3 3V at CN9 4 10 4 to step 5 Replace the on the 3160 Controller Is 3 3V present Board page 8 51 5 Replace the Print Cartridge Replace the Complete page 8 6 Controller Does the error persist Board page 8 51 3 20 Phaser 3140 3155 3160 Printer Service Manual Error Messages and Codes Fuser Errors Paper Rolled in the Fuser There are repeated media jams in the Fuser When this error occurs the red Error LED is On A Warning Allow the Fuser to cool before beginning the repair Initial Actions Check the media e Clean Fuser s Pressure Roller and Heat Roller e Check the Fuser gear e If the problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Fuser PL9 0 Map 6 Motor Solenoids and Fan m Drive Assembly PL7 0 3140 Drive Assembly PL7 1 3155 and 3160 Troubleshooting Procedure Table Step Actions and Questio
24. page 8 6 Phaser 3140 3155 3160 Printer Service Manual 5 13 Print Quality Troubleshooting Background Contamination There is toner contamination on all or most of the page The contamination appears as a very light gray dusting The Print Cartridge is designed to print 2 000 sheets at 5 coverage If prints typically are below 5 coverage background contamination can occur Initial Actions Check the paper transfer path there is no debris in the transfer path Troubleshooting Reference Table Applicable Parts Example Print Power Supply Board PL1 0 1 m Transfer Roller PL1 0 8 m Print Cartridge PL1 1 12 Background Contamination Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the paper condition Go to step 2 Replace the Is the paper dry a recommended paper type and loaded in the correct position 2 Print out the Supplies Information Go to step 3 Go to step Report page 4 2 and check usage patterns Does the typical print have less than 5 coverage 3 Check the Print Cartridge Is the Replace the Go to step Print Cartridge at or near end of life Print Cartridge page 8 51 4 Check the Transfer Roller movement Go to step 5 Clean the Does the Transfer Roller rotate Transfer Roller smoothly bushings 5 14 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Troubleshooting
25. 0 08 inch E 2mm 0 08 in 0 08 in 3160 081 Failure to adhere to the specified mounting specification will void all guarantees of print quality and or performance Media and Tray Specifications This section list supported media for the Phaser 3140 3155 3160 printers Supported Paper Type and Size Print Media Weight Capacity Paper Type Paper Size Dimension Paper Tray Manual Tray Plain Paper Letter 216 x 279 mm 6010 105 g m 60 to 163 g m 8 5 x 11 in 16 to 28 lb bond 16 to 43 Ib bond Legal 216x356mm 2 1 sheet stacking 8 5 x 14 in g m 20 lb bond US Folio 216 x 330 mm 8 5 x 13 in 210 x 297 mm 8 27 x 11 69 in Oficio 216 x 343 mm 8 5 x 13 5 in JIS B5 182 x 257 mm 60 to 90 g m 7 17x10 12in 16 to 24 lb bond ISO B5 176x250mm 150 sheets of 6 93 9 84in 80 g m 20 Ib bond Executive 184 x 267 mm 7 25 x 10 5 in A5 148 x 210 mm 5 83 x 8 27 in A6 105 x 148 mm 4 13 x 5 83 in Phaser 3140 3155 3160 Printer Service Manual Supported Paper Type and Size Continued General Information Print Media Weight Capacity Paper Type Paper Size Dimension Paper Tray Manual Tray Envelope Envelope 98 x 191 mm Not available in Paper Tray m 75 to 90 g m Monarch 3 87 x 7 50 in 20 to 24 16 bond Envelope No
26. 10 105 x 241 mm 4 12 x 9 50 in Envelope DL 110 x 220 mm 4 33 x 8 66 in Envelope C5 162 x 229 mm 6 38 x 9 02 in Envelope C6 114 x 162 mm 4 49 x 6 38 in Thick paper Refer to Plain Refer to Plain 90 g m 24 lb bond m 90 g m 24 lb bond Paper section Paper section 1 sheet stacking Thin paper Refer to Plain Refer to Plain 60 to 70 g m 60 to 70 g m Paper section Paper section 16 to 19 lb bond 16 to 19 lb bond 1 sheet stacking Transparency Refer to Plain Refer to Plain Not available in Paper Tray 138 to 146 g m Paper section Paper section 36 81 to 38 91 lb bond 1 sheet stacking Labels Letter Legal US Refer to Plain Not available in Paper Tray m 120to 150 g m Folio A4 JISB5 Paper 32 to 40 lb bond ISO B5 1 sheet stacking Executive A5 Statement Card Stock Letter Legal US Refer to Plain Not available in Paper Tray m 105 to 163 g m Folio A4 JISB5 Paper 28 to 43 lb bond ISO B5 1 sheet stacking Executive A5 Statement PostCard 4x6 Custom minimum size 76x127 mm 60 to 163 g m N A 3 00 x 5 00 in 16 to 43 Ib bond Custom maximum size 216 x 356 mm 8 5 x 14 02 in a If media weight is over 120 g m 32 lb load a paper into the tray one by one b Maximum capacity may differ depending on media weight thickness and environmental conditions Smoothness 100 to 250 sheffield Phaser 3140 3155 3160 Printer Service Manual General Information
27. PL6 0 57 Boards Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Is the jam occurring in front of or Replace the Go to step 2 inside of the Fuser Power Supply page 8 54 If the problem persists go to step 2 2 Is the jam occurring in the exit roller Replace the Complete and the Fuser just after passing Feed Actuator through the Feed Actuator page 8 40 Paper Jam 2 A Jam 2 occurs when there is a jam in front of or inside of the Fuser or when the media is stuck in the Exit Roller and in the Fuser just after passing through the Feed Actuator If the media is rolled in the Fuser Roller it can be caused by e A Fuser guide claw is broken or bent Thespring of a guide claw is broken or bent Roller or Pressure Roller is seriously contaminated with toner Initial Actions Checkthe paper path for obstructions or debris e Cycle printer power e If the problem persists refer to the following procedure Phaser 3140 3155 3160 Printer Service Manual 3 11 Error Messages and Codes Paper Exit Sensor mO Troubleshooting Reference Table 53160 071 Applicable Parts m Fuser PL9 0 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Remove the Top Cover page 8 23 Go to step 2 Clean the exit rollers Go to step 3 Remove and disassemble the Fuser page 8 11 Remove the jammed paper Go to
28. Quality Paper Paper Condition Temperature 10 C 32 50 F 90 F e Humidity 20 to 80 RH Note Defects may occur from condensation after 30 minutes if the printer is turned On in a critical environment such as 85 at 10 C 50 The print quality is best when quality paper is fed from the tray The print quality is evaluated on the maximum size of each standard paper Black and White Quality Xerox brand 4200 paper Paper should be fresh and stored in the operating environment for 12 hours before use for printing Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Printer Condition The specified print quality is guaranteed with the printer in specified normal environmental condition Phaser 3140 3155 3160 Printer Service Manual 5 33 Print Quality Troubleshooting 5 34 Phaser 3140 3155 3160 Printer Service Manual Adjustments and Calibrations In this chapter e Adjustments Chapter 6 Adjustments and Calibrations Adjustments Altitude Specifications Print quality is affected by atmospheric pressure which varies by altitude The following information contains instructions and specifications for adjusting altitude information for the Phaser 3140 3155 3160 Note Verify the Phaser 3140 3155 3160 printer driver has been installed Prior to performing the altitude adjustment procedure determine the altitude location of the printer and the appropriate value t
29. Roller Dimensions Abnormal Parts List Roller Circumference Image Part No OPC Drum 75 3 mm White spots Print PL1 0 12 2 96 in Black spots Cartridge Charge Roller 37 5 mm Ghosting Black Print PL1 0 12 1 48 in spot and Cartridge Periodic band Supply Roller 49 mm Periodic bands Print PL1 0 12 1 93 in of different Cartridge density Developing 35 mm White spots Print PL1 0 12 Roller 1 38 in Black bands Cartridge Transfer Roller Ghosting or Transfer PL1 0 8 poor fusing Roller Pressure Roller Background Fuser PL9 0 34 Heat Roller Black spot and Fuser PL9 0 36 image ghost Phaser 3140 3155 3160 Printer Service Manual 5 9 Print Quality Troubleshooting Printing Begins at Wrong Position Printing begins at wrong position on the paper Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Replace the Feed Sensor Actuator Complete page 8 40 Light or Undertone Print The overall image density is too light The Print Cartridge is at or near end of life Toner Save mode is On or the high voltage contacts between the Power Supply and Print Cartridge are damaged or dirty Initial Actions Check the Print Cartridge life count e Agitate the Print Cartridge to redistribute the toner e Set Toner Save mode to Off Troubleshooting Reference Table Applicable Parts Example Print Power Supply Board PL1 0 1 m Print Cartridge PL1 0 12 Light or Undertone Print 5 10 Phaser 314
30. Turn the printer power Off and allow the Fuser to cool 30 minutes before performing this procedure 1 Remove the Fuser page 8 11 2 Remove 3 screws 8 mm black that secure the Thermostat 3 Lift the Thermostat away from the Fuser Cover 4 Disconnect the wiring harness connectors 49 amp 50 from the Thermostat 5 Remove the Thermostat 8 14 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Fuser Lamp PL9 0 13 AN Warning Turn the printer power Off and allow the Fuser to cool 30 minutes before performing this procedure 1 Remove the Fuser page 8 11 2 Release the 2 tabs on the right Fuser lamp cap and remove the cap Caution Take care to not over flex the tabs as they can easily break IM 5 53160 105 Phaser 3140 3155 3160 Printer Service Manual 8 15 Service Parts Disassembly 3 Release the 3 tabs on the left Fuser lamp cap and remove the cap 8 16 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 5 Remove 2 screws 8 mm black tap one on each end of the Fuser and gently slide the Fuser Lamp out of the Fuser 3160 136 Caution Hold the halogen lamp by the ends so there is no transfer of oil from your hands onto the lamp which can damage the lamp Heat Roller PL9 0 36 A Warning Turn the printer power Off and allow the Fuser to cool 30 minutes before performing this procedure 1 Remove the Fuser page
31. such as Voids and Lines are the most difficult to diagnose Inspect the visible surfaces of all rollers for obvious defect If no defects are found replace the Print Cartridge Transfer Roller Fuser and Laser Unit one at a time until the defect is eliminated Defects Associated with Specific Components Laser Unit Fuser 5 2 Some print quality problems are associated with specific assemblies the most common problems and the associated assemblies follow e Black Print page 5 11 e Vertical White Lines page 5 19 e Vertical Lines are Curved page 5 20 Ghosting 3 page 5 17 e Ghosting 4 page 5 18 Stains on the Back of the Page page 5 27 Incomplete Fusing page 5 30 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Transfer Roller Uneven Density page 5 13 Background Contamination page 5 14 Ghosting 1 page 5 15 Vertical White Lines page 5 19 Vertical Black Line or Band page 5 21 Black White Spot page 5 23 Skew page 5 24 Stains on the Front of the Page page 5 26 Stains on the Back of the Page page 5 27 Print Cartridge Light or Undertone Print page 5 10 Uneven Density page 5 13 Background Contamination page 5 14 Ghosting 1 page 5 15 Ghosting 3 page 5 17 Vertical White Lines page 5 19 Vertical Black Line or Band page 5 21 Horizontal Black Line or Band page 5 22 Black White Spot page 5 23 Stains on the Front of the P
32. there are no additional problems present Measurement Techniques 1 Unless indicated otherwise the instruction switch On printer power means for you to switch On printer power and let the printer proceed through Power On Self Test POST to a Ready condition 2 Conventions used in this manual to represent connectors P Jxx m D Plug and Jack 3 When instructed to take voltage continuity or resistance readings on a wiring harness proceed as follows Check P J 232 1 to P J 210 5 by placing the red probe of your meter on pin 1 of P J 232 and place the black probe of your meter on pin 5 of P J 210 4 When you are instructed to take resistance readings between P J 232 lt gt P J 210 without specified pin numbers check all pins Refer to the section Wiring for the location of all wiring harnesses and pins 5 When you are instructed to take a voltage reading the black probe is generally connected to a pin that is either RTN Return or SG Signal Ground You can substitute any RTN pin or test point in the printer and you can use FG frame ground in place of any SG pin or test point 6 Before measuring voltages make sure the printer is switched On the consumables and the paper trays are in place and the interlock switch is actuated unless a troubleshooting procedure instructs otherwise 7 All voltage values given in the troubleshooting procedures are approximate values The main purpose of vol
33. 3140 3155 3160 Printer Service Manual 10 11 Wiring Denotes the control and its outline in the pue Board Control Subassembly 3 Denotes a connection between parts with DEVE A harness or wires attached with signal name contents Connection Wire Denotes the function and logic value of the signal to operate the function Low L High H The given voltage is for signal in high status Function Logic 1 The arrow indicates the direction of signal CLUTCH ON L 24V Denotes the function and logic value of the ignal when the functi ted Low L EXIT SENSED L 3 3VDC High fe The given voltage is for signal high status The arrow indicates the direction of signal Function Logic 2 Denotes a connection between wires Connection of Wires Solenoid Clutch d Motor Denotes a Clutch or Solenoid Denotes a Motor 10 12 Phaser 3140 3155 3160 Printer Service Manual Wiring E Optic Sensor Denotes a Photo Sensor LED Denotes an LED AVA Safety Interlock Switch Denotes a Safety Interlock Switch o o On Off Switch Denotes an On Off Switch single pole single throw switch 2 s Temperature Switch Denotes an On Off Switch Temperature normally close NPN Phototransistor Denotes an NPN Photo transistor I L 24 VDC Denotes DC voltage when the Interlock Switch in MCU Board tu
34. 3140 3155 3160 Printer Service Manual 4 19 General Troubleshooting Common PostScript Problems The following errors are PostScript language specific that may occur when multiple printer languages are being used Note 4 20 To receive a printed or screen displayed message when PostScript errors occur open the Print Options window and click the appropriate selection next to the PostScript errors section Condition Possible Cause Solutions PostScript file does not print The PostScript driver may not be installed correctly m Print a Configuration page and verify that the PostScript version is available for printing m Install the PostScript driver Limit Check Error message is displayed The print job was too complex Change the complexity of the print job A PostScript error page prints Print job may not be PostScript Make sure that the print job is a PostScript job Check whether the software application expected a setup or PostScript header file to be sent to the printer When printing a document using a Macintosh with Acrobat Reader 6 0 or higher colors print incorrectly The resolution setting in the printer driver may not be matched with that in Acrobat Reader Make sure that the resolution setting in your printer driver matches information in Acrobat Reader Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting In this
35. 3140 3155 3160 is certified to comply with Laser Product Performance Standards set by the U S Department of Health and Human Services as a Class 1 Laser Product This means that this product does not emit hazardous laser radiation which is possible only because the laser beam is totally enclosed during all modes of customer operation When servicing the printer or laser unit follow the procedures specified in this manual and there will be no hazards from the laser Maintenance Cleaning Before cleaning this product unplug the product from the electrical outlet Always use materials specifically designated for this product the use of other materials may result in poor performance and create a hazardous situation Do not use aerosol cleaners they may be explosive and flammable under certain conditions Phaser 3140 3155 3160 Printer Service Manual xiii Print Cartridge The product contains a dry image cartridge that is recyclable Under various state and local laws it may be illegal to dispose of the cartridge into the municipal waste Check with the local waste officials for details on recycling options or the proper disposal procedures Fuses A Warning Do not install a fuse of a different type or rating Installing the wrong type or rating of fuse can cause overheating and a risk of fire Part Replacement Only use genuine Xerox approved spare parts or components to maintain compliance with legislation and safety certificatio
36. 3155 3160 Printer Service Manual Parts List 9 0 Fuser Parts List ID No Name Description Part Number 0 Fuser 110V 126N00332 Fuser 220V 126N00333 3i Screw Taptype Screw Taptype 5 Screw Taptype 6 Screw Taptype 7 Washer Plain 8 Washer Plain 9 E Ring 10 Ring CS 11 Thermistor 130N01578 12 Thermostat 130N01490 13 Halogen Lamp 110V 122N00269 220V 122N00270 14 Spring TS 15 Spring ES 16 Spring TS 009N01657 17 RMO Rubber Exit 18 PMO Bushing TX 19 Guide Claw 20 Spring ETC Fuser Exit 21 Spring ETC PR 7300 22 Bush PR High 23 PMO Exit Roller 24 Harness Fuser Joint 25 Harness Fuser AC 26 Holder Actuator 27 Bush M HR R R2 28 Bush M HR L R2 29 Fuser Frame 30 Input Guide 31 Fuser Cover 32 Fuser Dummy Cover 33 Roller M Exit F Up 34 Pressure Roller 022N01611 35 Gear Fuser 36 Heat Roller 022N02310 Phaser 3140 3155 3160 Printer Service Manual 9 27 Parts List 9 28 Parts List 9 0 Fuser ID No Name Description Part Number 37 Exit Actuator 38 Lever Link Jam L 39 Lever Link Jam R 40 CAP Lamp L 41 CAP Lamp R 42 Caution Label 43 PMO Gear Exit Drv16 44 Gear RDCN Ex
37. 8 11 2 Remove the Fuser Lamp page 8 15 Phaser 3140 3155 3160 Printer Service Manual 8 17 Service Parts Disassembly 3 Remove 2 screws 6 mm silver 3160 053 ar zu Ep gr 53160 054 5 Lift the Fuser Cover off the Fuser 8 18 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 6 Open both Fuser lever arms and then slide the Heat Roller out of the Fuser frame 53160 058 7 Remove the Fuser Gear from the Heat Roller Replacement Note When reassembling the Fuser gently pull the claw guides towards the front of the Fuser to avoid breaking them Starting on the right pull the right most claw forward and then lower the cover slightly to hold the claw in place Move to the left and repeat the process with the next claw Repeat until each claw is pulled forward and secure the cover 53160 133 Phaser 3140 3155 3160 Printer Service Manual 8 19 Service Parts Disassembly Pressure Roller PL9 0 34 A Warning Turn the printer power Off and allow the Fuser to cool 30 minutes before performing this procedure 1 Remove the Fuser page 8 11 2 Remove the Heat Roller page 8 17 3 Rotate the Right Bushing counter clockwise and then remove it 53160 059 8 20 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 4 Rotate the Left Bushing clockwise and then remove it 5 Release the e ring and washer
38. Clutch Assembly PL6 0 68 1 Remove the Drive Assembly page 8 35 2 Remove 3 screws 10 mm silver tap and remove the Feed Bracket 3160 028 Phaser 3140 3155 3160 Printer Service Manual 8 37 Service Parts Disassembly 3 Remove the Idler Gear black and then pull the Clutch Assembly out INI eis EE M EN 53160029 Feed Roller PL6 0 42 1 Remove the front cover page 8 23 2 Remove the Drive Assembly page 8 35 8 38 Phaser 3140 3155 3160 Printer Service Manual mbly rts Disasse 4 Unclip the Feed Roller from the 2 clips 3 Remove the Feed Shaft ice Manu Phaser 3140 3155 3160 Printer Serv Service Parts Disassembly Feed Actuator PL6 0 57 1 Remove the Print Cartridge page 8 6 2 Remove the Paper Tray page 8 7 3 Turn the printer over and remove 11 screws 10 mm silver tap on the Engine Shield assembly 53160 037 Lift the Engine Shield Assembly and disconnect all cables on the boards to remove the assembly 5 Remove the Drive Assembly page 8 35 8 40 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 6 Remove 3 screws 10 mm silver tap and remove the Feed Bracket
39. Gud ex ewe T eus 4 19 Comimon POstScript Problems 5 E EE YR ru RR MEE pM E 4 20 iv Phaser 3140 3155 3160 Printer Service Manual Contents 5 Print Quality Troubleshooting Print Quality Troubleshooting Overview aes bee A 5 2 Defects Associated with Specific 5 2 Troubleshooting Print Quality 5 4 2 5 4 Checkthe PHnECaEthidges e ADSIT eee o Etre ON ode a ene 5 4 Check the Laser Unit err npn RR e eer UE RERO RE NUR ARTI TES 5 4 Check the Transfer 2 0 0 0 2 5 5 Celtae er tae EID ie AS dc arr 5 5 Print Quality Troubleshooting 5 8 Print Quality Defect Definitions dee OE 5 8 Repeating Defects ss Etpe RED MEER ae dE a et 5 9 Printing Begins at Wrong Position 25 1009 025 I RI ere RIO er E 5 10 Eightor Undertone PEHnt eiser toten ed ER ENNIUS net e ESTO Rte E 5 10 Black Print 5 25 ETE 5 11 Uneven Density osc sere oo OU OG RENE XD ERO UU e Eae 5 13 Background
40. Initial Actions Checkthe condition of the Print Cartridge e Check the surface of the Transfer Roller Troubleshooting Reference Table Applicable Parts Example Print m Transfer Roller PL1 0 8 m Print Cartridge PL1 0 12 Vertical Stripes Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Print Cartridge for Replace the Go to step 2 damage Print Cartridge Is the Print Cartridge damaged page 8 6 2 Check the Transfer Roller surface for Replace the Complete damage Transfer Roller Is the Transfer Roller surface page 8 8 damaged Phaser 3140 3155 3160 Printer Service Manual 5 21 Print Quality Troubleshooting Horizontal Black Line or Band There are black lines running parallel with the leading edge of the print perpendicular to the direction of the paper travel This can occur when the high voltage contacts to the Print Cartridge are damaged or dirty Staining of Print Cartridge components can also cause horizontal banding Initial Actions e Check the connection between the Power Supply and Print Cartridge Check Print Cartridge life Troubleshooting Reference Table Applicable Parts Example Print m Print Cartridge PL1 0 12 Horizontal Stripes Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Clean all Print Cartridge contacts Complete Go to step 2 Does the image
41. Replace the Go to step Charge roller 37 5 mm interval Print Cartridge OPC drum 75 3 mm interval page 8 6 Is there repeating spots on the page 4 Check the Print Cartridge for Replace the Go to step 5 damage Print Cartridge Is the Print Cartridge damaged page 8 6 Phaser 3140 3155 3160 Printer Service Manual 5 23 Print Quality Troubleshooting Troubleshooting Procedure Table Continued Step Actions and Questions Yes No 5 Print the Supplies Information Replace the Complete Report page 4 2 and check the Transfer Roller Transfer Roller life page 8 8 Is the Transfer Roller life expired Skew The printed image is not parallel with both sides of the paper Initial Actions Determine where the skew is introduced Tray Fuser e Check for debris in the media path or on the rollers Troubleshooting Reference Table Applicable Notes Example Print m Transfer Roller PL1 0 8 m Pick Up Roller 8 0 m Holder Pad PL10 0 11 Skew 2 Troubleshooting Procedure Table Step Action and Questions Yes No 1 Check media condition Go to step 2 Replace the Is the media dry recommended media type and loaded correctly 2 Open and close the Rear Cover Go to step 3 Complete Does the error still occur 3 Check the Transfer Roller Go to step Clean or Is the surface clean and smooth replace the Transfer Roller page 8 8 5 24 Phaser 3140 3
42. Technical Support 1 2 thermal errors 2 19 Thermistor 2 9 part number 9 27 removal 8 13 Thermostat 2 9 part number 9 27 removal 8 14 Toner Cartridge removal 8 6 sensor 2 16 Top Cover part number 9 5 9 7 removal 8 23 Transfer Roller 2 7 image defects 5 9 life count 1 9 location 1 9 operation 2 7 part number 9 5 removal 8 8 Tray 2 4 capacity 1 2 holder pad 2 4 media guides 2 4 options 1 4 supported media 1 16 troubleshooting inoperable printer 4 11 measurement techniques 4 9 media based problems 4 10 mis picks 4 10 operating systems 4 17 power supply 4 12 USB port 4 15 U USB port testing 4 15 rear port 1 6 troubleshooting 4 15 V vertical lines 5 20 vertical voids 5 19 voltage input requirements 0 measured tolerances 4 10 W warm up time 1 12 wiring Phaser 3140 10 14 Phaser 3155 10 18 Phaser 3160 10 22 Phaser 3140 3155 3160 Printer Service Manual COPYRIGHT 2009 XEROX CORPORATION ALL RIGHTS RESERVED UNPUBLISHED RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES PART 701P49961 Xerox
43. Tray 1 is customer replaceable Phaser 3140 3155 3160 Maintenance Items Item Print Life Fuser 50 000 pages Pick Up Roller 50 000 pages Transfer Roller 50 000 pages Paper Tray 50 000 pages Note Print life is based on typical office printing with 5 coverage on 24 Ib paper Print life is not guaranteed and varies depending on usage habits Maintenance parts should only be replaced by an authorized service provider dealer or the retailer where the printer was purchased The warranty does not cover the replacement of any maintenance parts after their life span Pick Up Roller Transfer Roller 53160 075 Phaser 3140 3155 3160 Printer Service Manual 1 9 General Information Consumables The Print Cartridge is the only consumable The Print Cartridge CRUM Customer Replaceable Unit Meter records toner usage data When a print cartridge reaches the end of estimated cartridge life its status is indicated by the Error LED page 1 8 Initial Toner 700 pages 1000 pages Standard Capacity 1 500 pages 1 500 pages High Capacity 2 500 pages 2 500 pages a Declared cartridge yield in accordance with ISO TEC 19752 Print Cartridge Life When the Print Cartridge life has ended the printer stops accepting print requests Print the Supplies Information Report page 4 2 to check Print Cartridge life status Print Cartridge Error Information Xerox Toner Low Red Continues to print Blinking
44. Troubleshooting Procedure Table Continued Step Actions and Questions Yes No 4 Clean the Power Supply Board Complete Go to step 5 contacts Does the image quality improve 5 Replace the Power Supply Board Complete Go to step 6 page 8 54 Does the image quality improve 6 Check the Controller Board Complete Replace the installation Reseat the Controller Controller Board connectors Board Does the image quality improve page 8 51 Ghosting 2 There is ghosting at 75 3 mm intervals when printing on card stock or transparencies using the manual feeder When printing on thicker media or transparencies a higher transfer voltage is required Setting the Paper Type to Thick provides a higher voltage level to the Print Cartridge Initial Actions Check that the Paper Type is set to Thick in the printer driver e Verify the paper is within the printer specifications refer to Media and Tray Specifications on page 1 16 Troubleshooting Reference Table Applicable Parts Example Print D Printer D PING P PIG g GZ Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check that Paper Type is setto Thick Clean the Set Paper Type in the prnter driver Power Supply to Thick Is the driver set to Paper Type Thick Board contacts If problem persists go to Ghosting 1 5 16 Phaser 3140 3155 3160 Printer Service Manual Ghosting 3 There
45. V Max Output Current 1 2A 20 Peak Loading Current 1 5A 25A Under 100 ms Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Item CH1 CH2 Remark Ripple amp Noise Under 100 mVp p Under 500 mVp p Voltage Maximum Output 6 W 48 W Peak output 7 5 60 W Under 100 ms Protection for Shut down or Fuse Shut down or Loading Shortage Protection Output Voltage Drop and Overflowing Current 2 15 Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Sensor Input Circuit 2 16 Output Bin Full Sensor Manual Feed Sensor Cover Open Sensor E Paper Empty Sensor Paper Feed Sensor 53160 12 Paper Exit Sensor Paper Empty Sensing The Paper Empty width Sensor on the Power Supply detects the state of paper empty and the state of narrow paper width If the Paper Empty sensor fails to detect paper existence it can mean that the Paper Tray is empty or that narrow paper is installed When the print job comes to the CPU the pickup action is performed regardless of a paper empty condition If the paper comes through to the Feed Sensor the CPU recognizes the use of narrow paper if not the paper empty state is recognized and the red LED on the Control Panelis illuminated Manual Feed Sensing Through the operation of an actuator on the frame the Manual Feed Sensor photo interrupter detects the existence of paper The CPU recognizes paper in the manual feeder and feeds it
46. chapter Print Quality Troubleshooting Overview e Troubleshooting Print Quality Checklist Print Quality Troubleshooting Procedures Print Quality Specifications Chapter Print Quality Troubleshooting Print Quality Troubleshooting Overview Print quality defects can be attributed to printer components consumables media internal software external software applications and environmental conditions To successfully troubleshoot print quality problems eliminate as many variables as possible The first step is to generate a print using the Printing Demo page embedded in the printer on laser paper from the approved media list Refer to Media and Tray Specifications on page 1 16 for supported and specialty media that have been tested and approved for use in the Phaser 3140 3155 3160 Use paper from a fresh ream that is acclimated to room temperature and humidity If the print quality defect is still present when printing on approved media from an unopened ream of paper then investigate software applications and environmental conditions Check the temperature and humidity under which the printer is operating Compare this to the Environmental Specifications on page 1 13 Extreme temperature and humidity can adversely affect the xerographic and fusing characteristics of the printer When analyzing a print quality defect determine if the defect is repeating or random occurrence Continuous defects in the process direction
47. color codes 1 8 Ethernet port location 1 6 Exit Actuator Spring part number 9 27 Exit Sensor 2 17 Exit Sensor Actuator location 2 17 F Fan 2 17 part number 9 16 removal 8 58 fasteners 8 5 precautions 8 5 Feed Actuator part number 9 17 removal 8 40 Spring part number 9 17 Feed Pad Assembly 2 4 Feed Roller operation 2 5 part number 9 17 removal 8 38 Feed Sensor 2 16 Firmware update 7 5 fonts supported 1 3 Front Cover interlock switch 2 17 part number 9 5 removal 8 23 Fuser 2 9 error recovery 2 19 Exit Sensor 2 17 ghosting image 5 18 Heat Roller 2 9 image defects 5 9 jam 3 21 life count 1 9 location 1 9 operation 2 9 overheat protection 2 10 part number 9 5 Pressure Roller 2 10 removal 8 11 thermistor 2 9 thermostat 2 9 Fuser Lamp part number 9 27 removal 8 15 H Heat Roller 2 9 operation 2 9 2 19 part number 9 27 removal 8 17 image area 5 32 interlock Front Cover 2 17 functions 2 10 L Laser Unit 2 7 3140 wiring 10 16 3155 wiring 10 20 3160 wiring 10 24 cleaning 7 4 errors 2 20 HSYNC 2 7 operation 2 7 2 20 part number 9 18 removal 8 30 LED status errors 3 14 3 15 3 23 3 24 Left Cover part number 9 9 Left Side Cover removal 8 27 light prints 5 10 M maintenance items 1 9 Manual Feed Actuator assembly part number 9 17 part number 9 17 removal 8 44 Spring part number 9 17 Manual Feed Solenoid 2 17
48. color of the LEDs indicates the printer s current status Description The cover is open Close the cover There is no paper in the tray Load paper in the tray The printer has stopped due to a major error The Print Cartridge is empty or needs to be replaced The Print Cartridge has almost reached its estimated cartridge life A small amount of toner is left in the cartridge The estimated cartridge life of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quality by redistributing the toner LED Status Error Red On Blinking Orange On The Print Cartridge is empty or needs to be replaced A paper jam has occurred Phaser 3140 3155 3160 Printer Service Manual 3 3 Error Messages and Codes LED Status Description Online Green On m The machine is in power saver mode m The machine is online and can receive data from the computer Blinking When backlight slowly blinks the machine is receiving data from the computer When the backlight blinks rapidly the machine is printing data 3 4 Phaser 3140 3155 3160 Printer Service Manual Jam Errors Clearing Paper Jams Error Messages and Codes If a paper jam occurs the LED on the control panel lights orange Find and remove the jammed paper Note To resume printing after clearing paper jams you must open and close the Front Cover Follow these initial steps when e
49. faded or white lines from the leading page 5 19 Lines edge to the trailing edge Vertical Lines are vertical components of the image are page 5 20 Curved curved Vertical Black Line There are faded or black lines from the leading page 5 21 or Band edge to the trailing edge Horizontal Black There are black lines running parallel with the 5 22 Line or Band leading edge of the print Black or White The toner image is not completely fused to the page 5 23 Spots paper The image easily rubs off Skew The printed image is not parallel with the page 5 24 media Stains onthe Front background of the front of the page is page 5 26 of the Page stained Stains on the Back back of the page is stained page 5 27 of the Page Blank Page 1 The entire image area is blank page 5 28 Blank Page 2 The entire print is blank One or several blank page 5 29 pages are printed 5 8 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Repeating Defects When horizontal lines or spots occur repetitively it could indicate a roller defect Measure the interval of the print defect and check the measurement against the roller diameters in the table The interval does not necessarily match the circumference of the roller Developing Roller Supply Roller Charge Roller Pressure Roller Heat Roller Drum Transfer Roller 53160 141
50. is detected Warning Hazardous voltage is connected to the Power Supply Initial Actions e Cycle printer power e If problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Power Cord PL1 0 13 1 Controller Board 3140 m Power Supply PL1 0 1 Map 2 Controller Board 3155 m Controller Board PL1 0 2 Map 3 Controller Board 3160B 3160N m 3140 Power Supply Wiring m 3155 Power Supply Wiring 3160 Power Supply Wiring Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the connection to the wall outlet to step 2 Connect to Is the printer connected to the outlet the wall outlet 2 Check the condition of the Power Cord Replacethe Go to step 3 Is the Power Cord damaged Power Cord 3 Check the wall outlet Gotostep4 Usea Is the proper supply voltage present different outlet 4 Check the output supplies on the Power Go to step 5 Replace the Supply Power Check for 24 V at each of the following Supply pins CON2 5 6 9 10 and 12 page 8 54 Check for 5 V at CON2 8 15 and 16 Is the correct voltage present at each pin Phaser 3140 3155 3160 Printer Service Manual General Troubleshooting Troubleshooting Procedure Table Continued Step Actions and Questions Yes No 5 Check and reseat the wiring harness Repair the Go to st
51. is white ghosting at 75 3 mm intervals Initial Actions Print Quality Troubleshooting e Verify the paper is within the printer specifications refer to Media and Tray Specifications on page 1 16 Troubleshooting Reference Table Applicable Parts Example Print m Print Cartridge PL1 0 12 m Power Supply PL1 0 1 D PIRE D P uu 5 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Print the Supplies Information Replace the Go to step 2 Report page 4 2 and check if the Print Cartridge Print Cartridge is at end of life page 8 6 If Is the Print Cartridge at end of life the problem persists go to step 2 2 Replace the Power Supply Board Complete page 8 54 Phaser 3140 3155 3160 Printer Service Manual 5 17 Print Quality Troubleshooting Ghosting 4 There is ghosting at 75 3mm intervals Fuser operating temperature is too high Initial Actions e Ensure there is no debris in the Fuser e Verify the paper is within the printer specifications refer to Media and Tray Specifications on page 1 16 Troubleshooting Reference Table Applicable Parts Example Print m Fuser PL9 0 il rte tl Pinter it ne GZ AN Warning Allow the Fuser to cool before starting the procedure Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Remove and disassemble the Fuser R
52. its estimated end of life Replace the Print Cartridge If the Error LED is red and blinking it may indicate that the estimated end of Print Cartridge life is approaching If the printed image is light due to limited toner remaining use the following procedure to redistribute the toner to temporarily improve image quality 1 Open the Front Cover 2 Remove the Print Cartridge 3 Gently shake the Print Cartridge from side to side 5 or 6 times to distribute toner 3160 102 4 Install the Print Cartridge 5 Close the Front Cover 6 Cycle printer power to clear the message 7 If the problem persists replace the Print Cartridge If the problem persists use the following procedures to troubleshoot the problem 3 18 Phaser 3140 3155 3160 Printer Service Manual Invalid Print Cartridge Error Messages and Codes If the Error LED is red not blinking the Print Cartridge may not be a genuine Xerox print cartridge Non Xerox or Third Party Print Cartridges can cause malfunctions print quality problems and jam errors Initial Actions e Cycle printer power e If problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Controller Board PL 1 0 2 m 3140 Controller Board Wiring m Print Cartridge PL1 0 12 m 3155 Controller Board Wiring m 3160 Controller Board Wiring 1 Controller Board 3140 2 Controlle
53. millimeters 5 82 inches x 210 millimeters 2 10 inches AC Alternating Current is type of current available at power source for the printer AMPV Average Monthly Print Volume ASIC Application Specific Integrated Circuit ASSY Assembly BIOS Basic Input Output System BOOTP Boot Parameter Protocol BSD Block Schematic Diagram BTM Bottom CAM Cam Shaft CCD Charged Coupled Device Photoelectric Converter CD Compact Disc CLT Clutch CMOS Complementary Metal Oxide Semiconductor CN Connector CON Connector CPU Central Processing Unit CRU Customer Replaceable Unit CRUM Customer Replaceable Unit Meter Memory CST Cassette dB Decibel dbA decibel ampere dBM decibel milliwatt DAA Data Access Arrangement DC Direct Current is type of power for printer components Machine converts AC power from power source to DC power DCU Diagnostic Control Unit DDR2 Double Data Rate Dual In Line Memory Module DIMM DEVE Developer DHCP Dynamic Host Configuration Protocol Phaser 3140 3155 3160 Printer Service Manual Reference Acronym Description DIMM Dual In line Memory Module DPI Dot Per Inch DRAM Dynamic Random Access Memory DRV Drive DUP Duplex DVM Digital Voltmeter EEPROM Electrically Erasable Programmable Read Only Memory EMI Electro Magnetic Interference EP electrophotographic EPP Enhanced Parallel Port EOM End o
54. on model 3160 Is the wiring harness damaged Repair the Go to step 5 harness If the problem persists go to step 5 Replace the Control Panel page 8 51 Does the problem persist Replacethe Complete Controller Board page 8 51 Phaser 3140 3155 3160 Printer Service Manual 3 25 Error Messages and Codes 3 26 Phaser 3140 3155 3160 Printer Service Manual General Troubleshooting In this chapter e Introduction e Reports Servicing Instructions Measurement Techniques Media Based Problems Inoperable Printer Troubleshooting Power Supply Troubleshooting e USBPort Testing e Network Configuration Errors e Operating System and Application Problems Chapter General Troubleshooting Introduction Reports 4 2 This chapter covers the Status LED and general troubleshooting procedures Troubleshooting print quality problems are covered in Chapter 5 Print Quality Troubleshooting This product provides several printable reports for maintenance purposes These reports can be used to aid the diagnosis of print quality problems The following reports are available in the Phaser 3140 3155 3160 printers Report Description How To Print Printing Demo Page Print Printing Demo Page to check that the machine is operating correctly In Ready mode press and hold the Cancel button for approximately 2 seconds until the status LED blinks slowly and
55. overly smooth paper Inspect the paper for bent torn or folded corners Check the paper path for obstructions or debris Ensure that the paper guides are set correctly Ensure that the media is a supported type for the tray See Media and Tray Specifications on page 1 16 for the correct media types sizes and weights for each tray Load a fresh ream of paper in the tray Check that the correct type of media for the tray is being used and the paper guides are set correctly See Media and Tray Specifications on page 1 16 Remove fan and reload the media Ensure that the tray has not been over filled Try loading paper from a fresh ream fan the paper and then insert into the tray or flip existing paper over Clean the Feed Rollers with a clean dry lint free wipe If necessary replace the Feed Rollers page 8 38 Phaser 3140 3155 3160 Printer Service Manual General Troubleshooting Inoperable Printer Troubleshooting The Printer is Not Responding to the Print Command The printer is On but does not respond after a print command is sent 1 Print the Print Demo page page 4 2 If the page prints correctly the problem is not in the printer 2 Check that the computer and the printer are properly connected a Reconnect the cable s if not properly connected b Replace the cable s if damaged 3 The printer does not print from Windows environment a Check that the printer driver is
56. parts when mounting or inserting them on Printed Circuit Boards PCB s Phaser 3140 3155 3160 Printer Service Manual Service Safety Summary General Guidelines For qualified service personnel only Refer also to the preceding Power Safety Precautions on page xi Use care when servicing with power Dangerous voltages may exist at several points in this product To avoid personal injury do not touch exposed connections and components while power is On Disconnect power before removing the covers or replacing components Do not wear jewelry Remove jewelry prior to servicing Rings necklaces and other metallic objects could come into contact with dangerous voltages and currents Ozone During normal operation this machine produces ozone gas The amount of ozone produced does not present a hazard to the operator However it is advisable that the machine be operated in a well ventilated area Warning Labels Read and obey all posted warning labels Throughout the printer warning labels are displayed on potentially dangerous components As you service the printer check to make certain that all warning labels remain in place Safety Interlocks Make sure all covers are in place and all Interlock switches are functioning correctly after you have completed a printer service call If you bypass an Interlock Switch during a service call use extreme caution when working on or around the printer Class 1 Laser Product The Phaser
57. procedure is simply the reverse of the removal procedure In some instances additional steps are necessary and are provided for replacement of the parts For specific assemblies and parts refer to Parts Lists on page 9 4 Note Always use the correct type and size screw page 8 5 Using the wrong screw can damage tapped holes Do not use excessive force to remove or install either a screw or a printer part Standard Orientation of the Printer When needed the orientation of the printer is called out in the procedure as an aid for locating the printer parts The following illustration identifies the Front Rear Left and Right sides of the printer Rear Right 53160 101 8 2 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Preparation Before you begin any removal and replacement procedure 1 Wear an Electrostatic Discharge wrist strap to help prevent damaging to the sensitive electronics of the print circuit boards Turn the printer power Off and disconnect the power cord from the wall outlet Disconnect all computer interface cables from the printer Remove the Paper Tray page 8 7 Open the Front Cover Remove the Print Cartridge page 8 6 N Caution Do not touch the OPC drum or expose the Print Cartridge to light for more than 5 minutes Note Names of parts that appear in the removal and replacement procedures may not match the names that appear in the Pa
58. quality improve 2 Does the defect occur at a regular Clean the right to step 3 interval side OPC Drum m OPC Drum 75 3mm gear m Charge roller 37 5mm m Supply roller 49mm Develop roller 35mm m Transfer roller 46 2mm m Heat Roller 63 9mm m Pressure Roller 75 3 3 Check the right side OPC Drum Replace the Complete for damage Print Cartridge Is the Gear damaged page 8 6 5 22 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Black White Spot Dark or blurry spots appear on the page If black spots occur periodically the rollers in the Print Cartridge may be contaminated with dust or debris If faded areas or voids occur in a black image at intervals of 75 3 mm or black spots occur elsewhere check the OPC drum surface Initial Actions Check Print Cartridge life e Ensure there is no debris on the OPC drum of the Print Cartridge Troubleshooting Reference Table Applicable Parts Example Print m Transfer Roller PL1 0 8 m Print Cartridge PL1 0 12 Random Spots Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the paper path Clean the Go to step 2 Is there any debris or toner paper path contamination on the paper path 2 Print the Print Cleaning Page several to step 3 Complete times page 4 2 Does the error still occur 3 Check for spots at regular intervals
59. removal 8 59 Manual Feeder 2 4 supported media 1 2 Manual Solenoid part number 9 16 margins 1 14 media supported types 1 16 transport path 2 3 memory specifications 1 12 2 12 N noise 5 31 Non Xerox Print Cartridge 1 10 Online LED color codes 1 8 OPC drum 2 7 ghosting image 5 15 image defects 5 9 Out Bin Full Sensor 2 17 part number 9 17 removal 8 63 Output Tray capacity 1 2 Phaser 3140 3155 3160 Printer Service Manual P Paper Empty Sensor 2 16 Paper Tray life count 1 9 part number 9 5 Paper Tray Empty Actuator part number 9 17 removal 8 47 Paper Tray Holder Pad Assembly part number 9 31 removal 8 29 Pick Up Roller 2 5 life count 1 9 location 1 9 operation 2 5 part number 9 18 9 25 removal 8 9 8 32 Pick Up Solenoid 2 17 part number 9 16 removal 8 61 PostScript common problems 4 20 Power Cord part number 9 5 9 32 Power Supply 3140 wiring 10 17 3155 wiring 10 21 3160 wiring 10 25 part number 9 5 removal 8 54 troubleshooting 4 12 Pressure Roller 2 10 operation 2 10 part number 9 27 removal 8 20 Print Cartridge cleaning 7 3 components 2 8 consumobles 1 10 CRUM 2 8 drum cleaning page 7 4 ghosting image 5 15 jam in OPC 3 13 life count 1 10 low toner 5 4 non Xerox Print Cartridge 1 10 operation 2 8 part number 9 5 Print speed 1 12 Printable area 1 14 printer cleaning 7 2 component life 1 9 defect definitions 5 8 dimension
60. that secures the Jam Link Lever and then remove the Jam Link Lever Note You can remove the e ring washer from either the left or right lever Phaser 3140 3155 3160 Printer Service Manual 8 21 Service Parts Disassembly 6 Slide the Pressure Roller High Bushing up and away from the Fuser Frame and then remove the Pressure Roller 3160 060 8 22 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Covers Front Cover PL1 0 11 1 Remove the Tray page 8 7 2 Take off the front cover by removing both hooks 3160 015 Top Cover PL1 0 10 1 Open the Front Cover Phaser 3140 3155 3160 Printer Service Manual 8 23 Service Parts Disassembly 2 Remove 2 screws 10 mm silver tap on the front of the printer 53160 157 3 Open the Rear Cover 4 Remove 2 screws 10 mm silver tap on the rear of the printer 3160 017 8 24 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 5 Lift the Top Cover off of the bosses at the front and rear of the printer E Cr Cet 53160 143 Phaser 3140 3155 3160 Printer Service Manual 8 25 8 26 Service Parts Disassembly Rear Cover PL3 0 1 1 Remove 4 screws 10 mm silver tap and 1 black screw 8 mm black tap from the rear cover A 2
61. the Complete Does the problem persist Power Supply page 8 54 5 30 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Print Quality Specifications Note The printed image has 4 mm margins on all sides The Print Quality specifications are as follows Skew Vertical Skew 2 0 mm Paper Tray 241 3 mm e Horizontal Skew 1 5 mm Paper Tray 177 8 mm Curl For 20lb paper e 20mm 0 79 Max Environment at NN LL condition with 5 page coverage e 30mm 1 18 Max Environment at LL HH condition with 5 page coverage For 24lb paper e 30mm 1 18 Max Environment at all condition with 5 page coverage Measure the highest corner of 10 sheets of simplex output 5 minutes after output on flat surface Load the paper as indicated on the wrapper If there is no designation for proper paper up side test using both sides Registration Left print position scanning direction 2 0 mm Top print position feeding direction 2 0 mm Noise Ready Mode 25 dB A e Printing Mode Phaser 3140 50 dB A e Phaser 3155 Phaser 3160 51 dB A Phaser 3140 3155 3160 Printer Service Manual 5 31 Print Quality Troubleshooting 5 32 Image Area 4 gt 4 0mm T 356mm Guaranteed Printing Area 14 02inch 352mm y TA 212mm 216mm 8 5inch 3160Guaranteed Print Area Environmental Condition
62. the computer locate the driver files on the CD ROM Once the files are located the computer installs the driver and automatically configures it to match the printer s feature set 5 Open the Printers and Faxes window on the computer by clicking Start Settings and then Printers and Faxes 6 Locate the correct entry for the printer being tested and display its properties from the File menu pull down 7 Open the General tab and click the Print Test Page button to generate the test print If the test page prints the USB port is functioning normally Phaser 3140 3155 3160 Printer Service Manual 4 15 General Troubleshooting Network Configuration Errors Note This section on network errors applies to the 3160N model only Send Error Failed to access authenticate or connect to the SMTP SMB FTP server Initial Actions e Check network and data configuration settings e Cycle printer power e If the problem persists follow the procedure below Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Controller Board PL1 0 2 m 3 Controller Board 3160B 3160N Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the network connectiontothe Goto step 4 Go to step 2 printer using the ping command Does the printer respond 2 Check the LAN connections Go to step 3 Reseat the LAN Is the connection secure connector 3 Pri
63. 0 3155 3160 Printer Service Manual Print Quality Troubleshooting Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Print Cartridge Replace the Go to step 2 Is the Print Cartridge empty Print Cartridge page 8 6 2 Check Toner Save mode Go to step 3 Disable Toner Is Toner Save mode enabled Save mode 3 Check the ambient temperature Relocate the Go to step Is the ambient temperature below printer 10 C 4 Check the interior for toner spills Clean the Go to step 5 Is there toner spilled inside inside of the printer 5 Check the Power Supply Board Complete Replace the installation Reseat the connectors if Power Supply necessary Board Does the image quality improve page 8 54 Black Print The entire image is black Charge voltage from the Power Supply Board to the Print Cartridge is not available due to damaged or dirty contacts Initial Actions e Check the connection between the Controller Board and Power Supply Board Check the connection between the Power Supply Board and Print Cartridge Troubleshooting Reference Table Applicable Parts Example Print m Controller Board PL1 0 2 m Power Supply Board PL1 0 1 m Laser Unit PL6 0 79 Black Print Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the connector
64. 155 3160 Printer Service Manual Troubleshooting Procedure Table Continued Print Quality Troubleshooting Step Action and Questions Yes No 4 Reseat the Print Cartridge Go to step 5 Complete Does the error still occur 5 Reload the media in the Paper Tray to step 6 Complete and reseat the paper guides Does the error still occur 6 Check the media path Remove the Go to step 7 Is there any debris in the media debris path 7 Replace the Paper Tray Pick Up Replace the Complete Roller page 8 9 Paper Tray Does the error still occur Holder Pad page 8 29 Phaser 3140 3155 3160 Printer Service Manual 5 25 Print Quality Troubleshooting Stains on the Front of the Page The background of the front of the page is stained This could indicate toner leakage from the Print Cartridge or damage or debris on the Transfer Roller surface Initial Actions e Check for toner leakage from the Print Cartridge e Print the Print Cleaning Page page 4 2 Troubleshooting Reference Table Applicable Parts Example Print m Print Cartridge PL1 0 12 Repeating Defects Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Transfer Roller for Print the Print Go to step 2 contamination Cleaning Page Is the Transfer Roller surface dirty 4 2 several times 2 Check the Print Cartridge for Replace the Complete damage or leakage Prin
65. 223 Pickup Solenoid CN12 CN1 1 533 PULL DOWN DIR a 10 2 5 BLDC_CLK MOTOR READY 4 nBLDC MOTOR LO GND m 6 yy 6 33 PULL DOWN BRAKE 5 5 22 B awo 8 5 GND 9 24 5 10 5 24 5 m 24 5 ee 12 m 1 gt Solenoid CN9 Control Panel 1 D NC 2 nKEY POWER SAVE K 8 2 LED POWER 15 3 gt GND K 6 nLED_READY K gt 5 gt I 4 nLED ERROR 6 2 3 nLED TONER nkEY CANCEL 2 8 gt K 1 53160 108 10 23 Wiring 10 24 3160 Laser Unit Wiring 3160 Controller Board Interlock 24VDC Laser Power Supply Board CN5 Bus 1 T ms gt 150 MOT gt gt a 3 4 nREADY LSU mo 5 CLKISU MOT m CN5 6 nLDON LSU m 10 5 LD_POWER1 7154 9 8 5 GND 3 5l 9 31 HSYNC 1 gt 10 rsh 1501 5 5 11 ms gt VDO 1 N 142 VDO 2 P 13 5 T 3 14 GND p 15 5V LSU m CN8 CON1 M IME i 2 gt IK 2 Phaser 3140 3155 3160 Printer Service Manual INLET1 LIVE D NEUTRAL FAN_POWER N C K 2 GND 53160 109 Wiring 3160 Power Supply Wiring
66. 3 USB Port 4 Power Receptacle a 3160N only 1 6 Phaser 3140 3155 3160 Printer Service Manual General Information Control Panel The Control Panel consists of 2 LEDs and 2 function buttons Error LED Online LED 53160 066 1 Error When illuminated indicates a printer error 2 Online Displays the online printer status 3 Cancel Stops an operation at any time This button is also used to print Reports 4 Power Turns the printer power on and off Phaser 3140 3155 3160 Printer Service Manual 1 7 General Information Error LED LED State Printer State Red m The cover is open Close the cover m There is no paper in the tray Load paper in the tray m The printer has stopped due to a major error m The Print Cartridge is empty or needs to be replaced m A print cartridge has reached its cartridge life Flashing Red m The Print Cartridge toner is low Orange A paper jam misfeed has occurred Online LED LED State Printer State Green The printer is powered on and can be used Blinking Green m When the green LED slowly blinks the printer is receiving data from the computer When the green LED rapidly blinks the printer is printing data 1 8 Phaser 3140 3155 3160 Printer Service Manual General Information Maintenance Items A maintenance item is a part or assembly that requires periodic replacement
67. 3160 046 8 10 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Fuser PL9 0 AN Warning Allow the Fuser to cool 30 minutes before performing this procedure 1 Remove the Rear Cover page 8 26 2 On the Power Supply remove CON1 QC ej 53160038 Note Press the connector lock to remove CON1 8 p 53160 068 Phaser 3140 3155 3160 Printer Service Manual 8 11 Service Parts Disassembly 8 12 3 Remove the Fuser Thermistor cable from the Controller Board The connector number varies depending on your printer model See the following illustration 3160 CN8 3155 CN12 3140 CN12 UNDER Remove 4 screws 10 mm silver tap securing the Fuser 3160 048 Q o 3160 049 5 Pull the Fuser out of the printer Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Thermistor PL9 0 11 AN Warning Turn the printer power Off and allow the Fuser to cool 30 minutes before performing this procedure 1 Remove the Fuser page 8 11 2 Remove 1 screw 10 mm silver tap securing the Thermistor 3160 056 3 Remove the wiring harness from the harness guide and remove the Thermistor Phaser 3140 3155 3160 Printer Service Manual 8 13 Service Parts Disassembly Thermostat PL9 0 12 A Warning
68. 3160 Printer Service Manual General Troubleshooting Common Linux Problems The following messages may appear under various conditions Condition Solutions The printer does not m Check if the printer driver is installed on the print computer m Open Unified Driver Configurator and switch to the Printers tab in the Printers Configuration window to check the list of available printers Make sure that the printer is displayed on the list If not add the printer Check if the printer is started Open the Printers Configuration window and select your printer from the printers list Check the description in the Selected printer pane If the printer status contains the stopped string press the Stop button Normal operation should restore The stopped status can be activated when some problems occur in printing Check if your application has a special print option such as oras If oraw is specified in the command line parameter then remove it to print properly For Gimp front end select print gt Setup printer and edit command line parameter in the command item When printing a The CUPS Common Unix Printing System version document over the distributed with SuSE Linux 9 2 cups 1 1 21 has a network in SuSE 9 2 the problem with IPP Internet Printing Protocol printing printer does not print Use the socket printing instead of IPP or install the later version of CUPS cups 1 1 22 or higher Phaser
69. 38582 Normal 111 0 0 0 01 05 05 11 Z Z 7 110 0 0 0 01 06 06 JU 110 0 0 0 01 07 07 114 110 0 0 0 0 08 08 JEZ 1 0 0 0 0 0 09 09 JU 110 0 0 0 01 10 10 11 110 0 0 0 01 11 12 13 14 15 16 17 18 19 20 Error Counts Fuser Event Log Counts PAPER JAMO Fuser Event 45 PAPER 1 Fuser Event 35 PAPER JAM2 Fuser Event 25 DUPLEX JAMO Fuser Event 15 DUPLEX 1 DUPLEX JAM2 FUSER EMPTY FUSER DOOR ERROR DIAGNOSE LOW HEAT DIAGNOSE OVER HEAT LSU DIAGNOSE LREADY LSU DIAGNOSE HSYNC OVER HEAT ERROR LOW HEAT ERROR OPEN FUSER ERROR BLACK LSU LOCK ERROR BLACK HSYNC ERROR DEV MOTOR LOCK ERROR FUSER FAN LOCK ERROR ENGINE ERROR 3160 156 4 6 Phaser 3140 3155 3160 Printer Service Manual General Troubleshooting Cleaning Page Cleaning Sheet Foglio di pulizia Schoonmaakvel Reinigungsblatt P gina de limpieza Fouille de nettoyage P gina da limpeza ASK Phaser 3140 3155 3160 Printer Service Manual 4 7 General Troubleshooting Servicing Instructions The service checklist below is an overview of the path a service technician should take when servicing the printer and printer optional equipment Step 1 Identify the Problem 1 Verify the reported problem exists 2 Print normal customer prints and the printer Demo page 3 Make note of any print quality problems in the test prints 4 Make note of
70. 53160 037 Phaser 3140 3155 3160 Printer Service Manual 8 53 Service Parts Disassembly 8 Gently turn the Engine Shield Assembly over and disconnect all cables on the Controller Board and remove the assembly 9 Remove 4 screws silver 6mm from the Controller Board 3 3160 042 10 Remove the Controller Board Power Supply Board PL1 0 1 1 Remove the Print Cartridge page 8 6 2 Remove the Tray page 8 7 3 Remove the Rear Cover page 8 26 8 54 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 4 Disconnect CON1 on the Power Supply Board 8 55 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 5 Disconnect CON3 P JCON3 lt gt 53160 127 6 Turn printer over 7 Remove 11 screws 10 mm silver tap on the Engine Shield assembly 53160 037 8 56 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 8 Gently turn the Engine Shield Assembly over and disconnect all cables on the boards to remove the assembly 9 Remove 2 screws black 8 mm tap from the power supply connector 53160 117 10 Disconnect 2 on the Power Supply Board 11 Remove 5 screws silver 6mm Remove the ground wire screw silver 6mm Note that the ground wire screw i
71. 9 Exit Sensor 5 E 137 Front Cover Interlock Switch 5 E 139 Pick Up Solenoid 6 B 138 Manual Feed Solenoid 6 C 138 Motor 6 D 136 Fan 6 I 137 Phaser 3140 3155 3160 Printer Service Manual Wiring Map 5 Sensors m T lelel gt lelrlel li 132 B 133 Exit Sensor NEN T Outbin 2 135 136 137 138 139 140 Paper Empty Sensor DS Front Door Interlock Switch 141 Manual Feed Sensor Feed Sensor 142 143 144 53160 113 Phaser 3140 3155 3160 Printer Service Manual 10 9 Wiring Map 6 Motor Solenoids and Fan m e T 132 133 134 135 136 137 138 E Pick Up Solenoid 140 Manual Feed Solenoid 141 142 143 144 3160 114 10 10 Phaser 3140 3155 3160 Printer Service Manual Wiring Wiring Diagrams Notations Used in the Wiring Diagrams The following table lists the symbols used in the wiring diagrams Denotes a Plug Plug Denotes a Jack Denotes Pin yy and Jack yy of the connector P Jxx Pxx and Jxx m 51 Plug and Jack Denotes a Jumper Point JPxxx xxx Each end of the Jumper connection has a numeric designation Jumper Denotes the parts PL X Y Z implies the item Z of plate PL X Y Fuser in Parts List PLX Y Z Subassembly 1 Denotes functional parts attached with functional parts name Heater Subassembly 2 Phaser
72. 9 Print Cartridge 1 5K 108R00908 Power Cords Description Part Number Power Cord 110V 105N02072 Power Cord 220V 117N01769 9 32 Phaser 3140 3155 3160 Printer Service Manual Wiring e Plug Jack Locators e Component Locator Diagrams e Wiring Diagrams Phaser 3140 Wiring Phaser 3155 Wiring Phaser 3160 Wiring Chapter 1 O Wiring Plug Jack Locators The Plug Jack Locator diagrams show the P J locations within the printer Use these illustrations to locate connections called out in the Troubleshooting procedures presented in Sections 3 4 and 5 1 Locate the P J connector designator in the first column of the table 2 With this information go to the map listed in the second column 3 Use the coordinates to locate the connection indicated on the map with its P J designation number 4 The Description column provides a brief description of each connection Controller Board and Power Supply Plug Jack Designators and Locator Map Coordinates Description CN1 N A CN2 1 F 140 Out Bin Full Sensor CN3 1 B 137 N A 1 139 Laser Unit CN5 1 J 137 Power Supply CN6 1 138 USB Port CN7 1 I 139 Pick Up Solenoid CN8 1 J 140 Control Panel CN9 1 H 139 Print Cartridge CRUM CN11 1 G 140 Motor Manual Solenoid CN12 1 E 140 Fuser Thermistor CN1 2 C437 CN2 2 B 137 Out Bin Full Sensor 2 J 139 Laser Unit
73. CN1 Interlock 3 gt 2 X 24VDC 15 lt gt CN22 24VS 5 m2 Manual Feed 6 2 REGL CLUTCH EM Solenoid CN8 1 Control Panel KEY PRINT 1 2 gt nKEY POWER SAVE 3 LED POWER 6 GND 2 nLED READY 6 nLED ERROR K 3 7 nLED TONER 2 8 nKEY CANCEL 1 3160 147 Phaser 3140 3155 3160 Printer Service Manual 10 15 Wiring 3140 Laser Unit Wiring 3140 Controller Board Interlock 24VDC CN4 24 GND nPMOTOR nLREADY LSU CLK e 2 UJ I Un NTI e zZ Un nLD ENABLE DAC OUT GND nHSYNC nLSU SH GND 001 DO1 GND 5V_LSU 10 v E U1 Cc vl CN12 CON1 Power Supply FUSER THERM1 Fuser LIVE K 1 gt THERMISTOR1 NEUTRAL gt K 2 LIVE N NEUTRAL INLET1 3160 148 10 16 Phaser 3140 3155 3160 Printer Service Manual Wiring 3140 Power Supply Wiring 3140 Controller Board Interlock 24VDC
74. CN5 2 K 138 Power Supply CN6 2 F 140 Motor Manual Solenoid CN7 2 J 140 Pick Up Solenoid CN8 2 G 140 Control Panel CN9 2 I 140 Print Cartridge CRUM CN11 2 138 USB Port CN12 2 D 140 Fuser Thermistor CN1 3 C 137 N A CN2 3 B 137 N A CN3 3 138 USB Port 3 A 139 Ethernet Port 3610N only CN5 3 J 139 Laser Unit CN6 3 J 140 Pick Up Solenoid 10 2 Phaser 3140 3155 3160 Printer Service Manual Wiring Controller Board and Power Supply Plug Jack Designators and Locator Map Coordinates Description CN7 3 J 138 Power Supply CN8 3 D 140 Fuser Thermistor CN9 3 G 140 Control Panel CN10 3 I 140 Print Cartridge CRUM CN12 3 F 140 Manual Feed Solenoid and Motor CN15 3 E 140 Out Bin Full Sensor Power Supply Board CON1 135 Fuser CON2 4 H 139 Controller Board Interface CON3 4 134 Phaser 3140 3155 3160 Printer Service Manual 10 3 Wiring Map 1 Controller Board 3140 m CN3 CN9 CN7 136 137 9 g Cn i E 139 O Cx D CN12 CN2 11 CN8 142 143 144 e 3160 155 10 4 Phaser 3140 3155 3160 Printer Service Manual Wiring Map 2 Controller Board 3155 m m
75. Disassembly 7 Remove 3 screws 10 mm silver tap and remove the Feed Bracket 3160 028 8 Remove the Feed Roller page 8 38 9 Turn the printer upside down with the rear of the printer facing you Phaser 3140 3155 3160 Printer Service Manual 8 45 Service Parts Disassembly 8 46 10 Lift the clip on the Pick Up Shaft and slide the Pick Up Assembly slightly to the left and then lift the assembly and slide it to the right to remove it x p germ fis 3160 031 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 11 Remove the Manual Feed Actuator by gently pushing on the tab and then lift the actuator out Note For reinstallation purposes observe the position of the spring on the Manual Feed Actuator If necessary wind the spring around the shaft 1 time to increase tension during reinstallation 53160 034 Replacement Note If necessary wind the spring around the shaft 1 time to increase tension during reinstallation Paper Tray Empty Actuator PL6 0 56 1 Remove the Print Cartridge page 8 6 2 Remove the Tray page 8 7 3 Remove the Rear Cover page 8 26 Phaser 3140 3155 3160 Printer Service Manual 8 47 Service Parts Disassembly 4 Onthe Power Supply Board disconn ect CON1 8 48 Phaser 3140 3155 3160 Printer Service Man
76. E ex SR P ERA UE EXEC Ee 10 8 Map 5 Sensors s seta ur be tees doe de Gl eda as ene EP 10 9 Map 6 Motor Solenoids Fan sise six x c oo sad ER YN ay deb XE ETGEeEiSesi 10 10 Wirmg Diagrams cur venie e n WE E uada EPA Be eU Hes qu dd inte ut debe qe e 10 11 Notations Used n the Wiring arre eder eden 10 11 Phaser 3140 WING cr b RUE EORR ISP REPRE P ENEE Den eR ouate 10 14 3140 System Connections irme Sees PEs aa more ent YID ae VI EY pei 10 14 3140 Controller Board Wiring hee alee oves PEN NS 10 15 3140 laser Unit Wiring sos esee RE POSEE debe aS cada Ies ek REN 10 16 3140 Power Supply WitinG ner AY gy Gy sate rim ERA OE 10 17 Phaser 3155 Wititig err es ENSE dias dougie E E SPUR e E RN EE EAE Ord 10 18 3155 System Connections 54 68 vd Py wae II A vs IY yas DIN Uv Y Y YR Wig eve WR qe vu 10 18 3155 Controll r Board E REM ERR M LE gala 10 19 3155 Unit Wiring i aue E XR PI IX exerit eder edit ev niei Yuma 10 20 3155 Power Supply WING idw X EY pei 10 21 Phaser 3 1 60 heec ur ke veterea die retur die eee wea die eget we 10 22 3160 System Connections E RE RE RS EI ER EE ed s
77. Environment 1 Ensure the installation surface is flat level and free from vibration If necessary move the printer 2 Ensure that the temperature and humidity of the surroundings are within specification If necessary move the printer 3 Ensure that the printer is positioned away from any air conditioning or other heating or cooling equipment Also ensure that it is not positioned in a direct draft from any air conditioning fan or open window If necessary move the printer 4 Ensure the printer is not positioned in direct sunlight If it is unavoidable use a curtain to shade the printer BB Phaser 3140 3155 3160 Printer Service Manual General Troubleshooting 5 Ensure the printer is installed in a clean dust free environment Move the printer to a clean area if necessary 6 Some industrial or cleaning processes give off fumes which can affect the printer Move the printer away from this type of air pollution Step 4 Find the Cause of the Problem 1 Use the troubleshooting procedures to find the cause of the problem 2 Use the Wiring Diagrams and Plug Jack Locator to locate test points 3 Take voltage readings as instructed in the appropriate troubleshooting procedure Step 5 Correct the Problem 1 Use the Parts List to locate a part number 2 Use the Disassembly procedures to replace the part Step 6 Final Checkout 1 Test the printer to be sure you have corrected the initial problem and
78. LED Xerox Toner Device will not print Empty Solid Red LED 1 10 Phaser 3140 3155 3160 Printer Service Manual General Information Specifications Printer Specifications Characteristic Specifications Printing Technology Laser beam printing Electrophotography Printer Life 50 000 pages or 5 years whichever comes first A4 size 5 coverage Average Monthly Print 750 PV month A4 ISO 19572 pattern Volume Maximum Monthly Phaser 3140 Duty Cycle 10 000 pages A4 ISO 19572 pattern Phaser 3155 12 000 pages A4 ISO 19572 pattern Phaser 3160 15 000 pages A4 ISO 19572 pattern Phaser 3140 3155 600 x 600 dpi software enhanced up to1200 x 600 dpi Phaser 3160 600 x 600 dpi software enhanced up to 1200 x 1200 dpi Mac Mac OS X 10 3 10 6 Windows Windows 2000 XP 32 64bit Vista 32 64bit 2003 Server 32 64bit 2008 Server 32 64bit Linux Red Hat 8 9 Fedora Core 1 4 Mandrake 9 2 10 1 SuSE 8 2 9 2 Mandriva 2005 2006 2007 32bit 64bit Ubuntu 6 06 7 04 Debian 4 0 Phaser 3140 3155 3160 Printer Service Manual 1 11 General Information Print Speed Letter 19 24 A4 18 24 Duplex Manual Manual Warm Up Time Warm up Time is defined as the time when the printer changes from Power On to Standby mode From Power On UI Ready Less than 30 seconds Power Save Mode The default setting is 1 minute Use the Printer Settings Utility or CentreWare IS to change the de
79. Method The THV PWM ACTIVE is the transfer active signal It detects the resistance change of the transfer roller due to environmental changes which alters this voltage feed back signal For more information see Transfer on page 2 18 Output Voltage Control Method The Transfer Output Voltage is output and controlled by changing the duty cycle of the THV PWM signal Charge Voltage MHV High voltage is supplied to the OPC drum through the charging roller while charging the skin of the OPC drum Input Voltage 24 15 Output Voltage 1 0 KV 1 8 VDC 376 Output Voltage rising time 50 ms Max Output Voltage Failing Time 50 ms Max Output Control Signal MHV PWM CPU is HV output when PWM is Low Cleaning Voltage THV 1 2 KV 1576 The Transfer Voltage is not output because the THV PWM is controlled with high The Transfer Voltage is output because the THV Enable Signal is controlled with low The output fluctuation range is large because there is no feedback control and connection resistor Developing Voltage DEV The Developing Voltage is supplied to the Developer Roller to transfer to the toner to the charge on the OPC Drum scanned by the laser beam while printing the image The engine controls whether the high voltage is supplied and its quantity Input voltage 24 VDC 15 Output voltage 200 V 600 V DC 3 Output voltage fluctuation range PWM control Input contrast of the outp
80. N4 2 CN1 GND m5 2 3 nPMOTOR nLREADY 2 LSU CLK 2 5 5 m CN5 65 nLD_ENABLE DAC OUT 7 2j GND 8 gt HSYNC 9 L m7 10 5 F 1112 mE m 5 212 4 4 13 5 m3 141 15 5V LSU CN12 CON1 FUSER THERM1 LIVE 1 Fuser 1 THERMISTOR1 gt 2 uve NEM N NEUTRAL Fan CON3 FAN POWER Phaser 3140 3155 3160 Printer Service Manual 53160 151 Wiring 3155 Power Supply Wiring 3155 Controller Board Interlock 24VDC CN5 CON2 Power Suppl T iS nP_EMPTY 212 dud 2 FEED 1 P_REGI Empty 3 nr 4 GND 3 Sensor E 24V 5 2a 5 Manual Feed 6 gt 6 Sensor 7 5 5V 8 GND 7 Feed 9 gt LE lt 9 Sensor 115 24 5 12 Exit 12 7 A 111 Sensor 13 lt 13 415 GND lt 14 Front Cover 1551 5V SMPS 15 Interlock 165 5V_SMPS C 16 75 EXIT mv 7 ig THV_READ 41 2015 THV_PWM EC 19 115 MHV_PWM 52 MHV 2 2 PWM DC I e 23 S RELAY AC OFF 2 DEV MAIN AS FUSER ON 5 Supply J 26 51 STANDBY C 25 CN9 SCL1 CHORUS3 SL SDAT_CHORUS3 gt P5 33V
81. Printer Service Manual 9 17 Parts List Parts List 6 0 Frame Continued ID No Name Description Part Number 76 Pick Up Roller Assembly 001N00518 77 Frame Front Guide Paper 77 1 Guide P Paper 77 2 Sheet Guide Paper 78 Drive Bracket 3140 030N00771 3155 3160 030N00770 79 Laser Unit 130N01579 80 Frame Roller Decurl 80 1 Holder M Exit F Down 80 2 Roller M Exit FR 80 3 Roller M Exit Main 80 4 Spring CS 84 Harness Bin full 85 Harness Laser 86 Harness Step Motor Clutch 87 Harness CRUM 88 Harness OPE 9 18 Phaser 3140 3155 3160 Printer Service Manual Parts List Phaser 3140 3155 3160 Printer Service Manual 9 19 Parts List Parts List 7 0 Drive Assembly Model 3140 o Phaser 3140 3155 3160 Printer Service Manual 9 20 Parts List 7 0 Drive Assembly Model 3140 Parts List ID No Name Description Part Number 0 Drive Assembly 030N00771 1 Bracket Gear 2 Step Motor 3i Impeller Step Motor Bracket 5 Gear RDCN OPC 6 Gear RDCN 57 18 Gear RDCN 90 31 8 Gear RDCN 103 41 9 Gear DRV Fuser Out 10 Gear Hub Clutch 11 Gear DRV Fuser In 12 Screw Taptype 13 Plain Washer 14 Motor BLDC Phaser 3140 3155 3160 Printer Service Manual 9 21 P
82. Procedure Table Continued Step Actions and Questions Yes No 5 Check the Power Supply Board Complete Replace the installation Reseat the connectors Power Supply on the board if necessary Board Does the image quality improve page 8 54 Ghosting 1 There is ghosting at 75 3 mm intervals on the whole print Charge voltage from the Power Supply Board to the Print Cartridge is not available due to damaged or dirty contacts or a failed Power Supply Initial Actions Check the connection between the Power Supply Board and Print Cartridge the Print Cartridge and Transfer Roller life Troubleshooting Reference Table Applicable Parts Example Print Power Supply Board PL1 0 1 m Transfer Roller PL1 0 8 m Print Cartridge PL1 0 12 um Controller Board PL1 0 2 D Printer 1t D P PG ww g GZ Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Print Cartridge life Replace the Go to step 2 counter Print Cartridge Isthe Print Cartridge near end of life page 8 6 or damaged 2 Check the Transfer Roller life Replace the Go to step 3 counter Transfer Roller Is the Transfer Roller at or near end page 8 8 of life 3 Check the ambient temperature Relocate the Go to step Is the ambient temperature below 10 C printer Phaser 3140 3155 3160 Printer Service Manual 5 15 Print Quality Troubleshooting
83. RH Relative Humidity ROM Read Only Memory ROS Raster Output Scanner Laser Unit SMPS Switching Mode Power Supply SNR Sensor SOL Solenoid SOS Start of Scan SPOOL Simultaneous Peripheral Operations Online SW Switch SYNC Synchronous or Synchronization THV Transfer High Voltage TNR Toner Phaser 3140 3155 3160 Printer Service Manual Reference UI User Interface USB Universal Serial Bus Phaser 3140 3155 3160 Printer Service Manual A 5 Reference A 6 Phaser 3140 3155 3160 Printer Service Manual Index abbreviations 2 input connection 1 6 requirements 1 13 troubleshooting 4 12 altitude adjustment 6 2 B background contamination 5 14 banding 5 22 black lines 5 21 black prints 5 11 blank prints 5 28 button definitions 1 7 location 1 7 C clearances 1 15 Clutch Assembly part number 9 17 clutch assembly removal 8 37 consumable 1 10 Print Cartridge 1 10 Control Panel buttons 1 7 description 1 7 Error LED 1 8 Online LED 1 8 part number 9 7 removal 8 51 Controller Board 2 11 3140 wiring 10 15 3155 wiring 10 19 3160 wiring 10 23 connector definitions 2 11 designators 10 2 Phaser 3140 3155 3160 Printer Service Manual operation 2 11 part number 9 5 removal 8 51 CRUM 2 8 curl 5 31 D dimensions 1 15 Drive Assembly 2 6 operation 2 6 part number 3140 9 21 3155 3160 9 23 removal 8 35 E electrostatic discharge 0 xii Error LED
84. Scout and Walk Up are trademarks of Xerox Corporation in the United States and or other countries Adobe Reader Adobe Type and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalkG LaserWriter LocalTalk amp Macintosh OS and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UXG and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries Windows Vista and Windows Server are trademarks of Microsoft Corporation in the United States and or other countries Novell NetWare NDPS NDS Novell Directory Services IPX and Novell Distributed Print Services are trademarks of Novell Incorporated in the United States and or other countries Sun M Sun Microsystems and Solaris are trademarks of Sun Microsystems Incorporated in the United States and or other countries SWOPO is a trademark of SWOP Inc UNIXO is a registered trademark in the US and other countries licensed exclusively through X Open Company Limited As an ENERGY STAR partner Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency The ENERGY STAR name and logo are registered U S marks ENERGY STAR PANTONE Colors generated may not match PANTONE identified stan
85. Speed Memory 8 MB 8 MB 64 MB 64 MB Configuration Duplex Unit N A N A N A N A PCL5e No No Standard Standard PCL6 No No Standard Standard EPSON No No Standard Standard IBM ProPrinter No No Standard Standard SPL Standard Standard Standard Standard USB USB 1 1 High Speed High Speed High Speed USB 2 0 USB 2 0 USB 2 0 USB 2 0 compatible Ethernet N A N A N A 10 100 Interface Base TX embedded type Phaser 3140 3 155 3160 Printer Service Manual 1 3 General Information Network N A Protocols N A N A TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP SNMPv 1 2 3 HTTP S Telnet SMTP LDAP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP S IPSec Network N A Management 1 Sheet Standard Manual Feeder N A Standard N A Standard CentreWare IS CW Web Standard Paper Tray Standard 250 Sheet Standard Standard Standard 1 4 Phaser 3140 3155 3160 Printer Service Manual Parts of the Printer Front View General Information 53160 073 Description Item 1 Output Tray 6 Manual Feeder 2 Control Panel 7 Paper Tray 3 Front Cover Handle 8 Output Support 4 Front Cover 9 Print Cartridge 5 Manual Feeder Guides Phaser 3140 3155 3160 Printer Service Manual 1 5 General Information Rear View 3160 074 Item Description 1 Rear Cover 2 Network Port
86. TONER Phaser 3140 3155 3160 Printer Service Manual Supplies Information Report Error Information Report Supplies Information Report Model Name Phaser 3160 General Information Total Page Count Toner Information Toner Remaining Equivalent Pages pr nted Average Area Coverage Dot Counts Page Counts Main Motor on time Clear Toner Replaced Toner Counts Supplier ID Capacity Supplier Serial No Product Date Toner Event Log INIT TONER Normal 09060238582 Normal 1 41 t t 1 1 1 1 Other Consumables Life Fuser Life Transfer Roller Life Pick up Roller Life Cassette Holder Pad Life Phaser 3140 3 155 3160 Printer Service Manual 395 55 pages 11 63 60275000 fe Remaining 0 PT252INI 1 0 K SAMSUNG INIT CRUM INIT TONER YYYYMMOD 1 1 1 1 1 115 0 0 0 01 71 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 10 0 0 0 0 10 0 0 0 0 0 0 0 0 0 10 0 0 0 01 0 0 0 0 0 16 50000 16 50000 Page 16 50000 16 50000 Page General Troubleshooting 53160 122 General Troubleshooting Error Information Report Model Name P3160N Event Log Info Toner Event Log 01 0x3006 OPEN FUSER ERROR 01 09080355315 Normal 02 02 09040941394 Normal 1187 0 0 0 01 03 03 INIT TONER Normal 1 7 1116 0 0 0 01 11101 0 0 0 01 04 04 090602
87. VerS Re ete VES Re FAI RD e eU AREA 9 8 Parts Fist 40 Front Cover pe tere e TQUE dob pe COR e E eT tt xor 9 10 Parts Eist 5 OQ Rear Covers Dex ee ec ee HR Mere bale data ende Merit bn e 9 12 Parts List 6 0 Main Frame erred EUN ders 9 14 Parts List 7 0 Drive Assembly Model 3140 4 4 9 20 Parts List 7 1 Drive Assembly Models 3155 3160 9 22 Parts List 8 0 Pick Up Roller 9 24 Pa ts Eist 9 0 F ser oe deducted cto rtr aae d rp dont A LE e mE E NERA 9 26 Parts List 10 0 Paper voi EXER NE xeu De aie be Ae te 9 30 Xerox Supplies and Accessories 9 32 10 Wiring Pl g Jack Eocators ERI ERU Wd IDEE IP EE SI E UDIN AA NINE ue UNE 10 2 1 Conttroller Beard 3140 aro edie a dee dtr er Reed Ed 10 4 Map 2 Gontiolle Board 3155 e e a wx neri uan 10 5 3 Controller Board 3160 3160 2 2 0 10 6 4 110V 220V Power Supply 10 7 Component Locator Diagrams ox Rex EGRE SU
88. W Power Save Mode Less than 6 5 W Less than 6 5 W Average Operation Less than 400 W Less than 400 W a See the Rating label on the machine for the correct voltage frequency hertz and type of current for your machine Phaser 3140 3155 3160 Printer Service Manual 1 13 General Information Image Specifications Note Edge to edge printing is not available Print Margins Print Area Margin Guaranteed Paper Width A B A Left Margin 4 23 mm Print Quality a Arca B Right Margin 4 23 mm Paper Length C D C Top Margin 4 23 mm D Bottom 4 23 mm Margin Maximum 3 mm from edge of paper Characteristic Specifications Vertical 2 0 mm 241 3 mm Based on 0 0082 mm mm Horizontal 1 5 177 8 mm Based on 0 0084mm mm Left Print Position Accuracy 2 0 mm scanning direction Top Print Position Accuracy 2 0mm feeding direction 1 14 Phaser 3140 3155 3160 Printer Service Manual General Information Physical Dimensions and Clearances Printer Dimensions and Weight Height 230 mm 9 1 in Width 360 mm 14 2 in Depth 389 mm 15 3 in Weight Net 7 41kg 16 34 Ib Gross 9 52 kg 20 99 Ib Minimum Clearances 10 3 9 in 10 cm 2 48 26 18 8 in 53160 115 Phaser 3140 3155 3160 Printer Service Manual 1 15 General Information Mounting Surface Specifications The printer must not be tipped or tilted more than 2 mm
89. age page 5 26 Blank Page 1 page 5 28 Blank Page 2 page 5 29 Incomplete Fusing page 5 30 Power Supply Board Light or Undertone Print page 5 10 Black Print page 5 11 Background Contamination page 5 14 Ghosting 1 page 5 15 Ghosting 3 page 5 17 Incomplete Fusing page 5 30 Controller Board Black Print page 5 11 Ghosting 1 page 5 15 Vertical Lines are Curved page 5 20 Blank Page 2 page 5 29 Phaser 3140 3155 3160 Printer Service Manual 5 3 Print Quality Troubleshooting Troubleshooting Print Quality Checklist As a first step to troubleshooting print quality problems perform these checks to isolate or correct the reported problem Check the Print Cartridge Check the amount of toner remaining Low toner causes print quality problems such as fading streaking white lines or dropouts If toner is low remove the Print Cartridge and gently agitate the cartridge from side to side to distribute toner and temporarily extend cartridge life Replace the cartridge if the life count is at or near end of life 3160 102 Check the Laser Unit Paper toner and dust particles can accumulate inside the printer and cause print quality problems such as smearing or toner specks One area where accumulations of dust and debris often occur is the Laser Unit lens Remove the Print Cartridge and clean the laser lens using a dry cotton swab or lint free cloth
90. ansfer Roller The Transfer Roller applies a positive charge to the rear surface of the paper The negatively charged toner image on the Printer Cartridge OPC drum is attracted to the positive charge on the rear surface of the paper causing the image to be transferred from the surface of the drum onto the paper For more information see Print Cartridge on page 2 8 3160 083 Phaser 3140 3155 3160 Printer Service Manual 2 7 Theory of Operation 2 8 Print Cartridge The Print Cartridge is an integral unit containing the OPC unit and toner unit The OPC unit consists of the OPC drum and charging roller The toner unit consists of toner supply roller developing roller and cleaning blade Developing method Non magnetic 1 element contacting method Toner non magnetic 1 element shatter type toner Toner Life 1 000 pages 2 500 pages ISO 19752 Pattern A4 Standard Toner Residual Sensor Dot count with CRUM CRU Monitor OPC cleaning blade Management of waste toner Collects toner using the cleaning blade OPC drum protecting shutter No Toner CRUM reader Identifies whether toner is Xerox branded toner or whether a non Xerox Print Cartridge is installed E leaning Zener Diode 100V OPC Drum Transfer Roller Vo 720V VL 150V 350V Doctor Blade EM eeu _ Max 5KV Developing Roller BL 550V 53160 088 Supply Roller Phaser 3140 3155 3160 P
91. any mechanical or electrical abnormalities present 5 Make note of any unusual noise or smell coming from the printer 6 Is the Online LED on If not check that the power cable Control Panel and Power Supply are connected correctly 7 Verify the AC input power supply is within proper specifications by measuring the voltage at the electric outlet while the printer is running 8 Does the drive motor or other components initialize listen for the motor and fan If not check the for proper connections Step 2 Inspect and Clean the Printer 1 Turn the printer power Off 2 Disconnect the AC power cord from the wall outlet 3 Verify the power cord is free from damage or short circuit and is connected properly 4 Remove the Print Cartridge and protect it from light 5 Remove the Transfer Roller 6 Inspect the printer interior and remove any debris such as paper clips staples pieces of paper dust or loose toner 7 Do not use solvents or chemical cleaners to clean the printer interior 8 Do not use any type of oil or lubricant on the printer parts 9 Use only an approved toner vacuum 10 Clean all rubber rollers with a lint free cloth dampened slightly with cold water and mild detergent 11 Inspect the interior of the printer for damaged wires loose connections toner leakage and damaged or obviously worn parts 12 If the Print Cartridge appears damaged replace with a new one Step 3 Check the Installation
92. artridge e Ensure there is no debris on the transfer path Troubleshooting Reference Table Applicable Parts Example Print m Print Cartridge PL1 0 12 Blank Print Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Clean the contacts on the Print Go to step 2 Complete Cartridge and inside of the printer Does the error still occur 2 Replace Print Cartridge page 8 6 Complete 5 28 Phaser 3140 3155 3160 Printer Service Manual Blank Page 2 Print Quality Troubleshooting The entire image area is blank One or several blank pages are printed or when the printer is turned On several blank pages are printed Charge voltage from the Power Supply Board to the Print Cartridge is not available due to damaged or dirty contacts or the Pick Up Solenoid has failed Initial Actions Checkthe connections between the Controller Board the Power Supply Board and the Print Cartridge e Ensure there is no debris on the transfer path Troubleshooting Reference Table Applicable Parts Example Print m Controller Board PL1 0 2 m Print Cartridge PL1 0 12 m Pick Up Solenoid PL6 0 18 Multiple Blank Prints Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Clean the contacts on the Print Replace the Complete Cartridge and inside of the printer Print Cartridge Does the
93. artridge for damage Print Cartridge Is the OPC Drum damaged page 8 6 Phaser 3140 3155 3160 Printer Service Manual 5 19 Print Quality Troubleshooting Troubleshooting Procedure Table Continued Step Actions and Questions Yes No 5 Check the Transfer Roller surface for Replace the Go to step 6 damage Transfer Roller Is the Transfer Roller surface page 8 8 If damaged the problem persists go to step 6 6 X Replace the Fuser page 8 11 Replace the Complete Does the problem persist Laser Unit page 8 30 Vertical Lines are Curved When printing vertical lines are not straight Initial Actions e Cycle printer power e If the problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Example Print m Laser Unit PL6 0 79 m Controller Board PL1 0 2 Vertical Lines Are Curved Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Replace the Laser Unit Go to step 2 Complete Does the problem persists 2 Replace the Controller Board Complete page 8 51 5 20 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Vertical Black Line or Band There are faded or black lines along the page in the direction of paper travel from the leading edge to the trailing edge This often occurs when the developer roller or cleaning blade in the Print Cartridge is damaged
94. arts List Parts List 7 1 Drive Assembly Models 3155 3160 53160 012 Phaser 3140 3155 3160 Printer Service Manual 9 22 Parts List 7 1 Drive Assembly Models 3155 3160 Parts List ID No Name Description Part Number 0 Drive Assembly 030N00770 1 Bracket P Gear 1400 2 Motor BLDC 3i Bracket Motor Step 4 Gear RDCN OPC 5 Gear RDCN 57 18 6 Gear RDCN 90 31 Gear RDCN 103 41 8 Gear DRV Fuser Out 9 Gear Hub Clutch 10 Gear DRV Fuser In 11 Gear Fuser DR OUT 37 12 Gear Hub Clutch 13 Gear DRV Fuser In 14 Screw Taptype 15 Plain Washer Phaser 3140 3155 3160 Printer Service Manual 9 23 Parts List Parts List 8 0 Pick Up Roller Assembly 53160 004 9 24 Phaser 3140 3155 3160 Printer Service Manual Parts List Parts List 8 0 Pick Up Roller Assembly ID No Description Part Number 0 Pick Up Roller Assembly 001N00518 1 Pick Up Stopper 2 PMO Idle Pick Up 3i Frame Base Pick Up Rubber 3 1 Pick Up Rubber 3 2 Pick Up Rubber Housing 3 3 Pick Up Housing Pick up Holder 5 Screw Taptype 6 Shaft P Pick Up 7 Bush M Pick Up L Phaser 3140 3155 3160 Printer Service Manual 9 25 Parts List Parts List 9 0 Fuser 53160 005 9 26 Phaser 3140
95. ately before handling any semiconductor components assemblies drain the electrostatic charge from your body This can be accomplished by touching an earth ground source or by wearing a wrist strap device connected to an earth ground source Wearing a wrist strap will also prevent accumulation of additional bodily static charges Be sure to remove the wrist strap before applying power to the unit under test to avoid potential shock After removing a static sensitive assembly from its anti static bag place it on a grounded conductive surface If the anti static bag is conductive you may ground the bag and use it as a conductive surface Do not use freon propelled chemicals These can generate electrical charges sufficient to damage some devices Do not remove a replacement component or electrical sub assembly from its protective package until you are ready to install it Immediately before removing the protective material from the leads of a replacement device touch the protective material to the chassis or circuit assembly into which the device will be installed Minimize body motions when handling unpacked replacement devices Motion such as your clothes brushing together or lifting a foot from a carpeted floor can generate enough static electricity to damage an electro statically sensitive device Handle and Erasable Programmable Read Only Memories EPROM s carefully to avoid bending pins Pay attention to the direction of
96. ation Shape Characteristics Self tapping 1 Black colored plastic black 2 Screw thread is coarse Py Conrad compared to metal screw 3 Screw tip is thin Plastic Parts etc Self tapping 1 Silver colored plastic silver a Coarse T v Parts etc 2 Screw thread is coarse compared to metal screw 3 Screw tip is thin Self tapping plastic with flange silver P Coarse 2 Plastic Parts etc 1 Silver colored 2 Screw thread is coarse compared to metal screw 3 Screw tip is thin Screw has a flange Sheet Metal silver FE Sheet Parts etc Metal 1 Silver colored 2 Diameter is uniform Caution Use care when installing self tapping screws in plastic To properly start the screw in plastic turn the screw counter clockwise in the hole until you feel the screw engage the threads then tighten as usual Always use the correct type and size screw and properly align the screw to prevent damaging the tapped holes Do not use excessive force to remove or install either a screw or a printer part Phaser 3140 3155 3160 Printer Service Manual 8 5 Service Parts Disassembly Maintenance Items and Consumables Maintenance items include the Transfer Roller Fuser Pick Up Roller and Tray The Print Cartridge is the only consumable item Print Cartridge PL1 0 12 Caution Do not touch the OPC drum or expose the Print Cartridge to light for more than 5 minutes 1 O
97. b Checkthat the media meets specifications refer to Media and Tray Specifications on page 1 16 Smudges or Smears Phaser 3140 3155 3160 Printer Service Manual 5 5 Print Quality Troubleshooting 3 Toner spots appear on the page and printing is blurred Printthe Cleaning Page several times page 4 2 b Checkthe Print Cartridge to make sure that it is installed correctly c Replace the Print Cartridge Random Spots Entire page is white Ensurethe packaging material is removed from the Print Cartridge b Checkthe Print Cartridge to make sure that it is installed correctly c Toner may be low Change the Print Cartridge d Checkthe Laser windows for obstructions Blank Print 5 Streaks appear on the page Toner may be low Change the Print te ne Cartridge RSS ANT 2 77 Var f NN Horizontal Band Void Streaks 7 Part of the page prints a Check the Print Cartridge to make sure it is installed correctly Partial Rand 5 6 Phaser 3140 3155 3160 Printer Service Manual 8 The job prints but the top and side margins are incorrect Ensurethe media size settings match the loaded media b Ensure the margins are set correctly in your software application and evaluate the print 9 Printing on both ends of the transparencies is faded This occurs when the printer is operating at a locat
98. chapter e Serial Number Format e Using the Parts List Parts Lists Xerox Supplies and Accessories Chapter Parts List Serial Number Format Changes to Xerox products are made to accommodate improved components as they become available It is important when ordering parts to include the following information Component s part number Product type or model number e Serial Number of the printer The serial number is found on a label located on the back of the printer 3160 123 The nine digit serial number has the following format PPPSSSSSS PPP Three digit alphanumeric product code Product Code Product TVB 3140 110 V Engine TVX 3140 220 V Engine UWX 3155 220 V Engine UWB 3160B 220 V Engine UXA 3160N 110 V Engine UXB 3160N 220 V Engine SSSSSS Six digit numeric serial number based on the following table Product Starting Serial Number Ending Serial Number 3140 110 V Engine 041501 071500 3140 220 V Engine 071501 271500 3155 220 V Engine 301501 401500 3160B 220 V Engine 401501 431500 3160N 110 V Engine 431501 461500 3160N 220 V Engine 461501 511500 9 2 Phaser 3140 3155 3160 Printer Service Manual Parts List Example UXB461515 Xerox Serial Number UXB Product Code for the Phaser 3160N 220V printer 461515 Serial Number for 3160N Using the Parts List e 10 No The callout number from th
99. d Solenoid page 8 61 If the problem persists go to step 6 6 Check the Paper Tray Holder Pad Replace the Go to step 7 Is the Holder Pad loose due to bad Holder Pad sealing of the side pad page 8 29 If the problem persists go to step 7 Phaser 3140 3155 3160 Printer Service Manual 3 9 Error Messages and Codes Troubleshooting Procedure Table Continued Step Actions and Questions Yes No 7 Check the Pick Up Roller for damage Clean or Go to step 8 or debris replace the Pick Is the Pick Up Roller damaged Up Roller Assembly page 8 9 If the problem persists go to step 8 8 Check the Feed Actuator for Replace the Go to step 9 damage Feed Actuator Is the Feed Actuator damaged page 8 40 If the problem persists go to step 9 9 Replace the Power Supply Board Complete page 8 54 Paper Jam 1 A Jam 1 occurs when the jam is located in front of or inside of the Fuser or the media is stuck at the Exit Roller in the Fuser just after passing through the Feed Actuator Initial Actions Checkthe paper path for obstructions or debris e Cycle printer power e Ifthe problem persists refer to the following procedure 3 10 53160 072 Phaser 3140 3155 3160 Printer Service Manual Error Messages and Codes Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Power Supply Board PL1 0 1 Map 4 110V and 220V Power Supply Feed Actuator
100. d by debris Phaser 3140 3155 3160 Printer Service Manual 3 13 Error Messages and Codes Tray and Media Problems Paper Tray Empty Indication with Paper in Tray The Status LED indicates the Paper Tray is empty but the Paper Tray has paper loaded Applicable Error Message The red Error LED is On Initial Actions Checkthe sensor actuator for damage or obstructions e Cycle printer power e If the problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Paper Tray Empty Actuator PL6 0 56 Power Supply Board PL1 0 1 m Controller Board PL1 0 2 3140 Power Supply Wiring 3155 Power Supply Wiring 3160 Power Supply Wiring 1 Controller Board 3140 2 Controller Board 3155 Map 3 Controller Board 3160B 3160N Map 6 Motor Solenoids and Fan Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Paper Tray Empty Replace the Go to step 2 Actuator for damage Paper Tray Is the actuator damaged Empty Actuator page 8 47 If the problem persists go to step 2 2 Inspect and reseat the wiring Repair the Go to step 3 harness between Power Supply harness Board CON2 and Controller Board CN5 CN7 on 3160 model Is the wiring harness damaged If the problem persists go to step 3 3 14 Phaser 3140 3155 3160 Printer Service Manual Error Message
101. dards Consult current PANTONE Publications for accurate color PANTONE and other Pantone Inc trademarks are the property of Pantone Inc O Pantone Inc 2000 ii Phaser 3140 3155 3160 Printer Service Manual Contents Contents 1 General Information Introduction and Overview Teac exe nem E RR e Fed ee a Ox ga a OX 1 2 Technical Support 1 2 Printer Configura ONS terne 1 3 of the PME tale dia otra Kap ERARE Paid ans 1 5 Front Vie MT TES 1 5 cpm TH PIRE 1 6 ha YA e ToC RUPEE ton R 1 7 Maintenance Items eaten bte KR pde UR RR RR ERU 1 9 Oninpbrcee LL I HU 1 10 Prnt Cartridge ite EN ERROR AR ERES RERBA sde nea RUE UR 1 10 rU 1 11 Printer Specifications ep dae X Gast uaa eR E dads Fascia 1 11 Print Speedin coke nied Saude 1 12 Warm Up TIME amide stare D M ELS 1 12 Power Save Mode 1 12 First Print Output Time inea tente xm eec TA X urn pus 1 12 Memory Specifications esi eres ee eoe e er biete d tege te SER e
102. e exploded part diagram Name Description The name of the part to be ordered and the number of parts supplied per order e Part Number The material part number used to order that specific part e Parts identified throughout this manual are referenced PL For example PL3 1 10 means the part is item 10 of Parts List 3 1 e Ablack triangle preceding a number followed by a parenthetical statement in an illustrated parts list means the item is a parent assembly made up of the individual parts called out in parentheses The notation with X Y following a part name indicates an assembly that is made up of components X through Y For example 1 with 2 4 means part 1 consists of part 2 part 3 and part 4 An asterisk following a part name indicates the page contains a note about this part notation NS next to a part indicates that particular part is not spared but contained in a kit or major assembly e The notation J1 lt gt J2 and P2 is attached to a wire harness It indicates that connector Jack 1 is attached to one end of the wire harness and connector J2 is attached to the other end that is plugged into P2 Note Only parts showing part numbers are available for ordering by support Parts not showing part numbers are available on the parent assembly Abbreviations Abbreviation Meaning C C ring E E ring KL K clip S Screw Phaser 3140 3155 3160 Printer Service Manua
103. e leading edge of the paper passes the Feed Sensor the trailing edge of the paper cannot pass the Feed Sensor in the specified time The Feed Sensor cannot be OFF m After the leading edge of the paper passes the Feed Sensor the paper cannot reach the Exit Sensor in the specified time JAM2 After the trailing edge of the paper passes the Feed Sensor the paper does not pass the Exit Sensor in the specified time The charging voltage developing voltage and transfer voltage are controlled by Pulse Width Modulation PWM Each output voltage is changeable due to the PWM duty cycle The transfer voltage used when the paper passes the Transfer Roller is decided by environmental recognition The resistance value of the Transfer Roller changes due to the surrounding environment of the printer or the voltage value This change in resistance in turn changes the value of the voltage due to loading This voltage is fed back into the printer through the A D converter Based on the value fed back the PWM cycle is changed to maintain the required transfer voltage Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Fusing The temperature change of the Heat Roller s surface is detected by the value of the Thermistor The Thermistor resistance is measured using the A D converter through which the CPU can determine the temperature of the Heat Roller AC power is controlled by comparing the target temperature to the value from the The
104. eenth Ld We 8 17 Pressure Roller e RI LEX eu nee 8 20 COVES sees ose IRIS TRE DEE OLE IURIS VIN EN TE eR EEE BOLO LOR 8 23 e rope See ee a Fave solae Bla ete Woks Wile 8 23 COVER oe coke cas e DP req a queo egenos Eo e m 8 23 Reat COVER fat hoo pay EE 8 26 Left Side COVER c done eme en meme 8 27 Right Side Cover iu ddr ve RR v YS TR EY d BE 8 28 Disassembly Procedures 4 pb x ue fs ee EI E EIE MESES 8 29 Tray Holder Pad Assembly exis eds ur E Xa pals Gb ee ak ew rese 8 29 kaser UNIES iciocsri Rer 8 30 gj m me M 8 32 Pick Up Roller Assemb ynd nre Rex dp xe X n D E USES 8 32 Drive Assembl es eu im Is IRE ee eek ru E OPI 8 35 Clutch Assembly xc Ree GE 8 37 Feed Rolle zu nes tree d Ente ted Exe eda reus rer iu Re 8 38 Feed ACCUGLOE orte vu deu see dE epe reU c 8 40 Manual Feed Actuator o sel Xu eis P eb et ass EU eX RP IB Re e ES 8 44 Paper Tray Emp
105. ep 6 between the Power Supply CON2 and harness Controller Board CN5 CN7 on model If the 3160 problem Isthe wiring harness damaged persists go to step 6 6 Check and reseat the wiring harness Repair the Replace the between Control Panel CN1 and harness Controller Controller Board CN8 CN9 on model If the Board 3160 problem page 8 51 Is the wiring harness damaged persists go If the to step 7 problem persists go to step 7 7 Replace the Control Panel page 8 51 Complete 4 14 Phaser 3140 3155 3160 Printer Service Manual General Troubleshooting USB Port Testing In situations where USB communications fail test the printer s USB Port directly using a USB cable and a second known good USB Port A successful test using this procedure eliminates the printer s USB Port as the root cause Checkthat the driver software is properly installed on the host e Make sure the USB cable is connected at both ends and is serviceable Note The testing procedure was developed for Windows XP If a different operating system is in use adapt the steps as necessary USB Port Verification Check that the printer is Ready Insert the driver software into the computer If the installer auto runs exit the installer window D Ww N Connect a USB cable between the printer and computer s USB Ports The computer automatically detects the new hardware and creates a driver Note If the driver is not installed on
106. eplace the Complete page 8 11 Remove contaminated Fuser toner particles on the roller and page 8 11 clean any foreign matter between the Thermistor and Heat Roller NOTE If the Heat Roller is deformed replace it page 8 17 Does the problem persist 5 18 Phaser 3140 3155 3160 Printer Service Manual Print Quali ty Troubleshooting Vertical White Lines There are faded or completely non printed lines along the page in the process direction Possible causes include dust or debris blocking the path between the Laser Unit and Print Cartridge or a build up of debris on the OPC drum cleaning blade Initial Actions e Clean the Laser Unit window e Ensure there is no dust or debris on the Print Cartridge or Fuser components Troubleshooting Reference Table Applicable Parts Example Print m Print Cartridge PL1 0 12 m Transfer Roller PL1 0 8 m Laser Unit PL6 0 79 Vertical Blank Lines Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Print Cartridge life usage Replace the Go to step 2 Is the Print Cartridge empty Print Cartridge page 8 6 2 Check the Laser Unit window Clean the Laser step 3 Is there contamination on the Laser Unit window Unit window 3 Check the Print Cartridge for debris Clean the Go to step Is there any debris on the OPC drum drum 4 Check the OPC Drum on the Print Replace the Go to step 5 C
107. er P ONG eR PE a oa eg 2 16 Diving CHCUIE PR 2 17 Engine FW ihe roca ts cack p 2 18 Phaser 3140 3155 3160 Printer Service Manual iii Contents 3 Error Messages and Codes Introduction aida P PERSE UL RR EEUU dace 3 2 DIGGQTOSUIGS D ERG REED ENS REA ENDO EM dT 3 2 Understanding the Gontrol Panel LEDS hl repe phe e RR oak Ner ER AMI AP sense 3 3 Jam Eos LEE 3 5 Clearing Papery 3o t e NR UR UNE 3 5 Paper EMT 3 8 Paper Jam 15 aeos yt p rere qe rr DUE din eee dp rr Uer 3 10 Paper Re e aisi alge 3 11 Paper Rolled on the OPC Drum fle eid ha toes Soa haa EI a MEX RE Pede 3 13 Problems t aped ee he 3 14 Paper Tray Empty Indication with Paper in 3 14 Paper Tray Empty With No 2 3 15 Multiple Sheet doses ie d OUR ER ae da eR PER 3 16 Out ull uod det mibi c nea nce RSEN RD ERI OO SETA EID ONDE 3 17 Print Cartmgdgemoiss eoru s lemen cs Re t IE nent cn en eil 3 18 Print Cartridge At O
108. error still occur If the error persists go to step 2 2 Check the Pick Up Solenoid Go to Step 3 Replace the operation Pick Up Does the solenoid operate correctly Solenoid page 8 61 3 Reseat the Controller Board Replace the Complete connections Controller Does the error still occur Board page 8 51 Phaser 3140 3155 3160 Printer Service Manual 5 29 Print Quality Troubleshooting Incomplete Fusing The toner is not completely fused to the paper and easily rubs or flakes off Initial Actions Verify the correct media type is set Troubleshooting Reference Table Applicable Parts Example Prints m Fuser PL9 0 0 m Print Cartridge PL1 0 12 m Power Supply PL1 0 1 Smudges or Smears Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Print the Print Cleaning Page Go to Step 2 Complete page 4 2 several times Does the problem persist 2 Checkthe media Go to step 3 Replace the Is the media dry a recommended media type and loaded correctly 3 Check the media settings Go to Step Adjust the Does the loaded media type size setting to a match the setting displayed in heavier type Printing Preferences 4 Check the Print Cartridge Go to step 5 Replace the Print Is the Print Cartridge damaged Cartridge page 8 6 5 Reseat the Fuser Go to step 6 Complete Does the problem persist 6 Replace the Fuser page 8 11 Replace
109. eshooting Xerox Impression de bureau un prix abordable La Phaser 3160 est une imprimante laser de bureau compacte amp un prix abordable Vitesse d impression du format 8 5 x 11 24 pom impression haute quitt 0 800 600 ppp d Image ar fionte 1200 x 1200 et prie en charge des mulations Capote papier de 250 fevilles Connexion USS 20 en standard Erhermet 10 1 100 sia l configuration N Impresora de escritorio accesible La Phaser 3160 es una impresora de escritorio accesible y que ahorra espacio Velocidad de enpresi n de hono 24 ppm en mof corn 24 pom en Imores n de gian calidad de hosto 600 x 600 1200 x 1200 con ja unci n calidad de imagen me y compatitte con las ermuluci nes che HCLbe G Copoodod de 250 hojos lt Conectividod USA 20 ext ndir cun Ethernet Y0 Y00Rave TX enia con gumi n Impress o da rea de trabalho acessivel A Phaser 3160 uma impressora a laser de mesa acessivel e que ocupa pouco espa o de impress o 24 pom em papel corto 2 pom Ak lnpress o de quotidade osn at 600 600 aualidode de ranger aprimosoda 1200 x 1200 suparte paro emuloc es 5 Gapaddode pora papel de 250 fola Corecthiidade de USB 2 0 padio com 10 1008 Ethernet
110. f Message ESD Electrostatic Discharge Federal Communications Commission FCOT First Copy Out Time FDR Feeder FPOT First Print Output Time FRU Field Replaceable Unit GB Giga Byte GDI graphics device interface GND Ground HARN Harness HCF High Capacity Feeder HUM Humidity HVPS High Voltage Power Supply Hz Hertz cycles per second IC Integrated Circuit IEC International Electrotechnical Commission I F Interface Input and Output IDE Intelligent Drive electronics or Imbedded Drive Electronics IEEE Institute of Electrical and Electronics Engineers Inc IP Image Processor IPA Isopropyl Alcohol KB Kilo Byte LAN Local Area Network LCD Liquid Crystal Display Phaser 3140 3155 3160 Printer Service Manual A 3 Reference 4 Description LD Laser Diode LED Light Emitting Diode LSU Laser Scanning Unit LVPS Low Voltage Power Supply MB Mega Byte MHz Mega Hertz MM Millimeters MOT Motor NVM Non Volatile Memory NVRAM Non Volatile Random Access Memory OHP Overhead Paper Transparency OPC Organic Photo Conductor OPT Optional PBA Printed Board Assembly PCL Printer Command Language PDL Page Description Language P J Plug Jack electrical connections PPD PostScript Printer Description PPM Pages Per Minute PS PostScript PWBA Printed Wiring Board Assembly PWM Pulse Width Modulation RAM Random Access Memory
111. f problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Power Supply PL1 0 1 m Control Panel PL2 0 10 1 Controller Board 3140 2 Controller Board 3155 Controller Board PL1 0 2 Map 3 Controller Board 3160B 3160N m Map 4 110V and 220V Power Supply Boards 3140 Power Supply Wiring 3140 Controller Board Wiring 3155 Power Supply Wiring 3155 Controller Board Wiring 3160 Power Supply Wiring 3160 Controller Board Wiring Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Front Cover open actuator for to step 2 Correct the normal operation operation of Is the actuator operating normally the Front Cover open actuator If the problem persists go to step 2 2 Inspect and reseat the wiring harness Repair the Go to step 3 between Power Supply Board CON2 and harness Controller Board CN5 CN7 on model If the 3160 problem Is the wiring harness damaged persists go to step 3 3 Replace the Power Supply Board Go to step 4 Complete page 8 54 Does the error still occur 3 24 Phaser 3140 3155 3160 Printer Service Manual Troubleshooting Procedure Table Continued Error Messages and Codes Step Actions and Questions Yes No 4 Inspect and reseat the wiring harness between Control Panel CN1 and Controller Board CN8 CN9
112. fault setting to 1 5 10 15 20 30 45 60 or 120 minutes First Print Output Time First Print Output Time FPOT is defined as the time from when the engine receives a Start signal in Ready state until a single page is printed and delivered to the output tray A4 A5 Letter Less than 10 seconds Less than 9 seconds Legal Less than 12 seconds Less than 10 seconds The following table lists FPOT when the printer is in Power Save mode Power Save Less than 30 seconds Less than 19 seconds Memory Specifications Phaser 3140 3155 8 MB Phaser 3160 64 MB 1 12 Phaser 3140 3155 3160 Printer Service Manual General Information Environmental Specifications Characteristic Specifications Operating 10 to 32 C 50 to 90 Storage Unpackaged 0 to 35 32 to 104 F Storage Packaged 20 to 40 C 4 to 104 Operating 10 to 80 Storage Unpackaged 20 to 80 RH Storage Packaged 20 to95 RH Operating 2 500 meters 8 200 feet Storage Packaged 0 25 atmospheric pressure equivalent to 10 300M or 34 000 feet Printing Phaser 3140 Less than 50 0 dB Phaser 3155 Phaser 3160 Less than 51 0 dB Standby Less than 25 0 dB Power Save Mode Background level Electrical Specifications Characteristic Specifications Line Voltages 100 127 VAC 21026 220 240 VAC 10 Frequency Range 50 60 Hz 3 Hz Ready Mode Less than 60 W Less than 60
113. fied time elapses the engine detects the temperature again If the temperature is higher than the memorized temperature the error is recovered When an Over Heat error occurs no heat is supplied to the fixing unit After a specified time elapses the engine detects the temperature again If the temperature is a specified degree lower than the memorized temperature the error is recovered Phaser 3140 3155 3160 Printer Service Manual 2 19 Theory of Operation Laser Unit The Laser Unit receives image data from the PVC or HPVC and makes the latent image on the OPC surface The Laser Unit uses a single beam system The errors related to the Laser Unit are shown in the table below Error Description LReady When printing starts the engine drives the polygon motor of the Laser Unit If the motor is not in a ready status after a specified period of time elapses the engine detects the error that the polygon motor is not in a ready status If this error occurs the engine stops all functions and remains in the error state The red LED is illuminated to inform the error status to the user Hsync This error occurs when the Polygon Motor speed is steady but the Hsync is not generated When the polygon motor is ready the Laser Unit sends a Hsync signal that synchronizes each image line If the engine does not detect the signal consecutively over a fixed time it defines the Hsync Error If this error occurs the engine stops all fu
114. he red LED starts blinking When the firmware update is complete the red LED stops blinking and the printer resets Phaser 3140 3155 3160 Printer Service Manual 7 5 Cleaning and Maintenance Using a Network Connection 1 2 3 4 5 6 Ensure the printer is connected to the computer with a network connection Verify that you have downloaded the 5 file Open a web browser Enter the printer s IP address The CentreWare IS window is displayed Click the Print tab Halus Firmware Download fume 13 151 177 15 Fike Denna 7 Onthe left side click Firmware Download 8 Click the Browse button and locate the 5 file on your computer 9 Select the fls file and click Open 10 Click the Blue button to start the firmware update process 11 A processing window is displayed 12 Click OK to close the status window when the firmware upgrade is complete 13 Print a Configuration page and verify the firmware information 7 6 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly In this chapter Overview e Maintenance Items and Consumables Covers Disassembly Procedures e Feeder Electrical e Solenoids and Sensors Chapter Q Service Parts Disassembly Overview This section contains the removal procedures for field replaceable parts of the printer listed in the Parts List In most cases the replacement
115. ill not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment Off and On the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver device being interfered with Increase the separation between the printer and the receiver e Connect the equipment into an outlet on a circuit different from that which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by Xerox could void the user s authority to operate the equipment To ensure compliance with Part 15 of the FCC rules use shielded interface cables Canada Regulations This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Phaser 3140 3155 3160 Printer Service Manual xvii European Union The CE mark applied to this product symbolizes Xerox s C declaration of conformity with the following applicable Directives of the European Union as of the dates indicated December 12 2006 Council Directive 2006 95 EC as amended Approximation of the laws of the member states related to low voltage equipment December 15 2004 Council Directive 2004 108 EC as amended Approximation of the laws
116. ing techniques when moving the printer 53160 078 When shipping the printer repack the printer using the original packing material and boxes or a Xerox packaging kit Instructions for repacking the printer are included in the kit If you do not have all the original packaging or are unable to repackage the printer contact your local Xerox service representative Caution Failure to properly repackage the printer for shipment can result in damage to the printer Damage to the printer caused by improper packaging is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee Phaser 3140 3155 3160 Printer Service Manual Regulatory Information Xerox has tested this product to electromagnetic emission and immunity standards These standards are designed to mitigate interference caused or received by this product in a typical office environment United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the Federal Communications Commission FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordance with these instructions it may cause harmful interference to radio communications However there is no guarantee that interference w
117. into the printer Paper Feeding With Print Cartridge Sensing When media passes the Feed Sensor actuator the Feed Sensor sends the feed event to the CPU If the Feed Sensor does not detect media after a predetermined time a JamO state occurs Whether the Print Cartridge is inserted or not is detected by CRUM After the cartridge is mounted the sub CRUM reads the print cartridge information from contact with CRUM involved in print cartridge If the Print Cartridge is invalid the red LED on the Control Panel illuminates Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Exit Sensor The Exit Sensor located on the Fuser detects the media as it exits the Fuser The CPU monitors the on off timing of the Exit Sensor signal and determines normal operation or the presence of a jam Jam2 If a paper jam is detected the red LED on the Control Panel illuminates Out Bin Full Sensor The Out Bin Full Sensor detects when the output tray is full If the sensor detects the output tray is full the red LED on the Control Panel illuminates Front Cover Interlock The Front Cover Interlock switch is located on the Power Supply When the Front Cover is open the 24 V that is supplied to the Motor solenoids Fan Laser Unit and the high voltage circuitry is cut off When the Front Cover is open the Status LED changes to red Driving Circuit Fan and Solenoid Driving The Fan Pick Up Solenoid and the Manual Feed So
118. ion provides detailed troubleshooting procedures for error messages indicated by the printer Chapter 4 General Troubleshooting This section includes troubleshooting methods for situations where error indicator is not available Chapter 5 Print Quality Troubleshooting This section focuses on techniques to correct image quality problems associated with the printer output Chapter 6 Adjustments and Calibrations This section provides procedures for the adjustment of printer components Chapter 7 Cleaning and Maintenance This section provides periodic cleaning procedures for the printer Chapter 8 Service Parts Disassembly This section contains removal procedures for spare parts listed in the Parts List A replacement procedure is included when necessary Chapter 9 Parts List This section contains exploded views of the print engine and optional Field Replaceable Units FRUs as well as part numbers for orderable parts Chapter 10 Plug Jack and Wiring Diagrams This section contains the plug jack locations and the wiring diagrams for the printer Appendix A Reference This section provides a list of acronyms and abbreviations Phaser 3140 3155 3160 Printer Service Manual Xix XX Phaser 3140 3155 3160 Printer Service Manual General Information In this chapter e Introduction and Overview Printer Configurations e Parts of the Printer e Maintenance Items e Consumables Specifications Chapter
119. ion where relative humidity reaches 85 or more a Adjust the humidity or relocate the printer to an appropriate environment Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Image Not Centered Light Print on Transparency 5 7 Print Quality Troubleshooting Print Quality Troubleshooting Procedures Print Quality Defect Definitions The following table lists print quality defects their definition and the page where each corrective procedure appears Defect Definition Go to Repeating Defects pattern of horizontal lines or spots page 5 9 Printing Begins at Printing begins at wrong position on the paper page 5 10 Wrong Position LightorUndertone The overall image density is too light page 5 10 Print Black Print The entire image area is black page 5 11 Uneven Density Density is uneven between left and right sides page 5 13 Background A light or gray contamination appears on allor page 5 14 Contamination most of the page Ghosting 1 There is ghosting at 75 3 mm intervals onthe 5 15 entire print Ghosting 2 Ghosting appears at 75 3 mm intervals when page 5 16 printing on card stock or transparencies from the manual feeder Ghosting 3 White ghosting appears at 75 3 mm intervals 5 17 Ghosting 4 There is ghosting at 75 3 mm intervals Fuser page 5 18 operating temperature is too high Vertical White There is
120. it 45 Gear Idle 23 Phaser 3140 3155 3160 Printer Service Manual Parts List Phaser 3140 3155 3160 Printer Service Manual 9 29 Parts List Parts List 10 0 Paper Tray s3160 006 Phaser 3140 3155 3160 Printer Service Manual 9 30 Parts List Parts List 10 0 Paper Tray Assembly ID No Description Part Number 0 Paper Tray 050N00547 1 Tray Frame 2 Guide Extension CST 3 PMO Extension Small Adjust M Cassette R 5 Adjust M Cassette L 6 RPR Pad Tray 7 Plate P Knock Up 8 Cam M Knock Up 9 Screw Taptype 10 Spring CS 11 Tray Holder Pad Assembly 019N00998 11 1 Sheet Holder Pad 11 2 Friction Pad 11 3 Holder Pad T2 Holder Pad Housing 13 Spring ETC Exit Roll FD 14 Roller M Idle Feed 15 Spring ES 16 Tray Cover 17 Screw Taptype 18 Gear Pinion 19 Screw Taptype 20 PMO Plate Locker 21 Spring ETC Locker Plate 22 PMO Roller Upper DP Phaser 3140 3155 3160 Printer Service Manual 9 31 Parts List Xerox Supplies and Accessories Consumables and Maintenance Items Parts List Reference Description Part Number PL1 0 11 Transfer Roller 5OK 022302354 PL8 0 0 Fuser 110V 50K 126N00332 Fuser 220V 50K 126N00333 PL1 0 12 Print Cartridge 2 5K 108R0090
121. l 9 3 Loy SM Bac 53160 001 Parts List Parts Lists Parts List 1 0 Main Phaser 3140 3155 3160 Printer Service Manual 9 4 Parts List 1 0 Main Parts List ID No Name Description Part Number 1 Power Supply Board 110V 105N02172 Power Supply Board 220V 105N02173 2 Controller Board 3140 140N63413 3155 140N63414 3160B 140N63415 3160N 140N63411 3 Paper Tray 050N00547 4 Power Inlet Bracket 5 Engine Shield 6 Engine Harness 7 Fuser 110V 126N00332 Fuser 220V 126N00333 8 Transfer Roller 022N02354 9 Main Frame 10 Top Cover 002N02909 11 Front Cover 3140 002N02910 3155 002N02911 3160B 002N02912 3160N 002N02906 12 Print Cartridge 1 5K 108R00908 Print Cartridge 2 5K 108R00909 13 Power Cord 110V 105N02072 Power Cord 220V 117N01769 Phaser 3140 3155 3160 Printer Service Manual 9 5 Parts List Parts List 2 0 Top Cover 3160 002 9 6 Phaser 3140 3155 3160 Printer Service Manual Parts List Parts List 2 0 Top Cover ID No Name Description Part Number 0 Top Cover Assembly 002N02909 1 Top Cover 2 Cover Top Upper 2 Stacker 4 Exit Cover 5 PMO Sub M Stacker 6 PMO Bushing F Down 7 Out Bin Full Actuator 8 LED Lens
122. lenoid are driven by signals from the Controller Board A diode protects the driving transistor from the noise pulse that is created when the solenoid is de energizing Motor Driving The Controller Board contains the motor interface circuits and the Drive Assembly contains a motor control board with a driver IC Phaser 3140 3155 3160 Printer Service Manual 2 17 Theory of Operation 2 18 Engine F W Control Algorithm Transfer Feeding The printer feeds the paper from the manual feeder when the Manual Feed Sensor indicates that paper is present in the manual feeder When feeding from the Paper Tray the drive of the Pick Up Roller is controlled by the Pick Up Solenoid While paper moves the occurrence of a jam is judged as follows Item Description JAMO Theleading edge of the paper did not pass the Feed Sensor m After paper has been picked up paper did not enter the printer m After paper has been picked up paper enters the printer but did not reach the Feed Sensor in the specified time m If the Feed Sensor does not indicate On after paper has been picked up the printer re picks If after re picking the Feed Sensor is still not activated a JAM 0 error occurs This is an indication that the leading edge of the paper already passed the Feed Sensor m Even though paper reaches the Feed Sensor the Feed Sensor is not activated JAM1 The paper is between the Feed Sensor and the Exit Sensor m After th
123. llowing procedures whenever you check service or repair a printer Cleaning the printer as outlined in the following steps assures proper operation and reduces the probability of service calls in the future The frequency of use Average Monthly Print Volume AMPV media used and environment determine how critical cleaning the printer is and how often it is necessary e Toner vacuum cleaner Clean water e Clean dry lint free cloth e Black light protective bag Perform these cleaning steps as indicated by the operating environment N Warning Never apply alcohol or other chemicals to any parts of the printer Do not use aerosol cleaners they may be explosive and flammable under certain conditions Caution Ui Never use a damp cloth clean up toner Be sure to place the Print Cartridge in a light protective bag as exposure to light can quickly degrade performance and result in early failure Record number of sheets printed Print several sheets of paper to check for problems or defects Turn the printer Off and disconnect the power cord Remove the Print Cartridge Transfer Roller Fuser side covers and Rear Cover before cleaning each part and the printer s interior Clean the Fan Ensure that all cover vents are clean and free of obstructions Remove and clean the paper trays Clean all rubber rollers with a lint free cloth slightly dampened with cold water Phase
124. n Assembly Precautions Use extreme care during assembly Check all harnesses to ensure they do not contact moving parts and can not get trapped between components xiv Phaser 3140 3155 3160 Printer Service Manual Servicing Electrical Components Before starting any service procedure switch the printer power Off and unplug the Power Cord from the wall outlet If you must service the printer with power applied be aware of the potential for electrical shock Warning Do not touch any electrical component unless you are instructed to do so by a service procedure Servicing Mechanical Components When servicing mechanical components within the printer manually rotate the drive assemblies rollers and gears Warning Do not try to manually rotate or manually stop the drive assemblies while the printer motor is running Servicing Fuser Components AN Warning This printer uses heat to fuse the toner image to paper The Fuser is very hot Turn the printer power Off and wait for the Fuser to cool before attempting to service the Fuser or adjacent components Phaser 3140 3155 3160 Printer Service Manual XV xvi Moving the Printer A Warning Parts of the printer are hot Wait at least 30 minutes for the printer to cool before moving or packing the printer Warning Back injury could result if you do not lift the printer properly The printer can be lifted by one person Use proper lifting and handl
125. n the left and right sides of the Holder Pad and remove 53160 138 Phaser 3140 3155 3160 Printer Service Manual 8 29 Service Parts Disassembly Laser Unit PL6 0 79 1 Remove the Top Cover page 8 23 2 Remove 3 screws 10 mm silver tap 3160 023 3 Move the harness that lays over the top of the Laser Unit out of the way 8 30 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Lift the Laser Unit slightly and disconnect CN1 and CN5 5 Remove the Laser Unit Phaser 3140 3155 3160 Printer Service Manual 8 31 Service Parts Disassembly Feeder Pick Up Roller Assembly PL8 0 1 Remove the Print Cartridge page 8 6 2 Remove the Paper Tray page 8 7 3 Turn the printer over and remove 11 screws 10 mm silver tap on the Engine Shield assembly 53160 037 Lift the Engine Shield Assembly slightly and disconnect all cables on the boards to remove the assembly 5 Remove the Drive Assembly page 8 35 8 32 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 6 Remove 3 screws 10 mm silver tap and remove the Feed Bracket 3160 028 8 33 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 7 Remove the Pick Up Gear Um ES Ty We
126. nctions and remains in the error state The red LED is illuminated to inform the error status to the user LSU Error Recovery If the LReady or Hsync error happens the paper exits out beforehand The engine mode is changed to recovery mode and the engine informs the main system of the engine mode The engine checks the Laser Unit error and if the error doesn t recur the printing job will proceed 2 20 Phaser 3140 3155 3160 Printer Service Manual Error Messages and Codes In this chapter e Introduction Understanding the Control Panel LEDs e Errors e Tray and Media Problems e Print Cartridge Errors e Fuser Errors e Front Cover Errors Chapter Error Messages and Codes Introduction 3 2 Diagnostics This section describes the Control Panel LEDs jam errors tray and media problems and Print Cartridge Fuser and Front Cover errors Printer problems not directly indicated by or associated with an error message are covered in Chapter General Troubleshooting Print quality problems are covered in Chapter 5 Print Quality Troubleshooting The printer performs several self tests When turned On a routine of power up tests POST checks key operational parameters During operation the printer monitors system performance Phaser 3140 3155 3160 Printer Service Manual Understanding the Control Panel LEDs Error Messages and Codes Error LED Online LED 3160 080 The
127. njury Caution A personal injury hazard exists that may not be apparent For example a panel may cover the hazardous area Danger A personal injury hazard exists in the area where you see the sign Phaser 3140 3155 3160 Printer Service Manual ix Symbols Marked on the Product o o 2890 P bI 4 4 4 4 Warning Danger invisible laser radiation when open Avoid direct exposure to beam Hot surface on or in the printer Use caution to avoid personal injury Warning Use caution to avoid personal injury Use caution or draws attention to a particular component Refer to the manual s for information Do not touch the OPC Drum Do not expose the item to sunlight Do not tilt the Print Cartridge Do not expose item to high temperature Recycle the item Phaser 3140 3155 3160 Printer Service Manual Power Safety Precautions Power Source For 115 VAC printers do not apply more than 127 volts RMS between the supply conductors or between either supply conductor and ground For 230 VAC printers do not apply more than 254 volts RMS between the supply conductors or between either supply conductor and ground Use only the specified power cord and connector This manual assumes that the reader is a qualified service technician Plug the three wire power cord with grounding prong into a grounded AC outlet only If necessary contact a licensed electrician to in
128. ns Yes No 1 Reseat the Fuser connections Go to step 2 Complete Does the error still occur 2 Check the Fuser for contamination Remove Go to step 3 Is the Fuser dirty page 8 11 disassemble and clean the Fuser 3 Check the guide claws for damage If possible Go to step Are the guide claws damaged repairthe guide claws 4 Replace the Fuser Replace the Complete Does the problem persist Drive Assembly page 8 35 Phaser 3140 3155 3160 Printer Service Manual 3 21 Error Messages and Codes Fuser Gear Damaged from Overheating There is a repetitive jam at the Fuser or the Fuser rollers are not turning Warning Allow the Fuser to cool before beginning the procedure Initial Actions e Ensure that the Fuser is secured to the printer e Cycle printer power e If the problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map Reference m Fuser Lamp PL9 0 13 1 Controller Board 3140 m Fuser PL9 0 2 Controller Board 3155 m Power Supply PL1 0 1 a Map 3 Controller Board 3160B m Controller Board PL1 0 2 3160N Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Fuser Lamp for damageor Replace the Go to step 2 overheating Fuser Lamp Is the Fuser Lamp damaged page 8 15 2 Replace the Fuser page 8 11 Go to step 3 Complete Does the problem persist
129. nt a Configuration Report Go to step 4 Correct printer page 4 2 settings Are the Network Information settings correct 4 Check server configuration Go to step 5 Correct server Is the server configured to accept settings incoming data 5 Cycle printer power Replace the Complete Does the error persist Controller Board page 8 51 4 16 Phaser 3140 3155 3160 Printer Service Manual General Troubleshooting Operating System and Application Problems Common Windows Problems The following messages may appear under various conditions Condition Solutions m General Protection Close all other applications reboot Windows and try Fault printing again m Exception OE m Spool32 m Illegal Operation m Fail to print Wait until the printer finishes the print job If the m A printer time out error message appears in Standby mode or after printing occurred has been completed check the cable connection and or whether an error has occurred The Printer is Not Responding to the Print Command The printer is On but not operating in print mode 1 Print the Printing Demo page page 4 2 If the page prints correctly the problem is not in the printer 2 Check that the computer and the printer are properly connected a Reconnect the cable s if not properly connected b Replace the cable s if damaged 3 Check that the printer driver is set up correctly the correct port is selected and the printer port
130. nter Service Manual 2 11 Theory of Operation 2 12 Memory The Controller Board has Flash and DRAM memory Flash Memory Stores System Program and can be updated via USB interface DRAM Memory It is used as Swath Buffer in printing and System Working Memory Area Power Supply Board The Power Supply board consists of low voltage and high voltage circuitry and supplies power to the entire printer The low voltage circuit supplies DC power to the printer It converts 110V 220V to 5V 24V DC The high voltage circuit outputs the high voltage for the THV MHV BIAS signals The high voltage output is supplied to the Print Cartridge and Transfer Roller AC heater control circuitry supplies power to the Fuser P JCON1 Ux 3160 092 Transfer High Voltage THV The Transfer High Voltage is supplied to the Transfer Roller for transferring toner onto the OPC Drum to the paper Input Voltage 24 VDC 15 Output Voltage MAX 5 0 KV 5 duty variable no loading Input Contrast of the Voltage Stability Degree less than 3 fluctuating input 21 6V 26 4V Loading contrast 3 or less Output Voltage Rising Time 50 ms Max Output Voltage Falling Time 100 ms Max Fluctuating Transfer Voltage with Environmental Various 0 V 5 KV Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Environment Recognition Control
131. o be adjusted for the printer High 2 High 3 Normal 3160 067 Making Altitude Adjustments For Phaser 3160 1 From the Start menu select Programs gt Xerox Phaser 3160 gt Printer Settings Utility 2 Onthe left column select Setting 3 On the right column select Altitude Adjustment 4 On the Altitude Adjustment pull down menu select the appropriate altitude setting for the printer 5 Click the Apply button to change the altitude information 6 Click the Exit button to close the Printer Settings Utility window 6 2 Phaser 3140 3155 3160 Printer Service Manual Adjustments and Calibrations For Phaser 3140 and 3155 1 Click the Windows Start menu e For Windows 2000 select Settings gt Printers e Windows XP 2003 select Control Panel gt Printers and Faxes e For Windows 2008 Vista select Control Panel gt Hardware and Sound gt Printers Select the your printer s driver and right click to open Properties In printer driver properties select Device Options Select necessary options in the Altitude Adjustment drop down list Click OK Phaser 3140 3155 3160 Printer Service Manual 6 3 Adjustments and Calibrations 6 4 Phaser 3140 3155 3160 Printer Service Manual Cleaning and Maintenance In this chapter e Procedure e Cleaning Chapter 7 Cleaning and Maintenance Service Maintenance Procedure Recommended Tools Cleaning 7 2 Perform the fo
132. of the member states related to electromagnetic compatibility This product if used properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this product can be obtained from Xerox xviii Phaser 3140 3155 3160 Printer Service Manual Manual Organization The Phaser 3140 3155 3160 Printer Service Manual is the primary document used for repairing maintaining and troubleshooting the printer Use this manual as your primary resource for understanding the operational characteristics of the printer and all available options This manual describes specifications theory and the diagnosis and repair of problems occurring in the print engine and attached options Also included are detailed replacement procedures parts lists and wiring diagrams The Phaser 3140 3155 3160 Printer Service Manual contains these chapters Introductory Safety and Regulatory Information This section contains important safety information and regulatory requirements Chapter 1 General Information This section contains an overview of the printer s operation configuration specifications and consumables Chapter 2 Theory of Operation This section contains detailed functional information on the print engine components Chapter 3 Error Codes and Messages This sect
133. or Messages and Codes Initial Actions e Clean the Pick Up Roller and Paper Tray Holder Pad Check the paper path for obstructions or debris e Cycle printer power e If the problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Drive Assembly PL7 0 or PL7 1 1 Controller Board 3140 m Power Supply Board PL1 0 1 Map 2 Controller Board 3155 m Pick Up Solenoid PL6 0 18 3 Controller Board 3160B Paper Tray Holder Pad PL10 0 11 3160N Pick Up Roller Assembly PL8 0 6 Motor Solenoids and Fan m Feed Actuator PL6 0 57 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Pull out the Paper Tray page 8 7 Go to step 5 Go to step 2 and check for a jammed piece of paper in the printer Did a piece of paper jam in the printer 2 Remove the Drive Assembly and Repair the Go to step 3 check the cable that connects the cable If the Drive Assembly and the Controller problem board for damage and continuity persists go to Is the cable damaged step 3 3 Replace the Drive Assembly Go to step Complete page 8 35 Does the problem persist 4 Replace the Power Supply Board Go to step 5 Complete Does the problem persist 5 Check the Pick Up Solenoid for Replace the Go to step 6 damage or obstructions Pick Up Is the Pick Up Solenoid damage
134. pen the front cover 2 Pull the Print Cartridge out 53160 094 8 6 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Paper Tray PL10 0 1 Pull the Tray out of the printer 3160 014 Phaser 3140 3155 3160 Printer Service Manual 8 7 Service Parts Disassembly Transfer Roller PL1 0 8 Caution Do not touch the surface of the Transfer Roller 1 Open the Front Cover 2 Take out the Print Cartridge page 8 6 3 Remove the Laser Unit page 8 30 4 Take off the Transfer Roller by releasing the right side from the hook Caution Use a screwdriver to gently push on the hook while using care to not break the hook j 53160 104 Replacement Note When replacing the Transfer Roller wrap a sheet of paper around it to avoid touching the roller 8 8 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Pick Up Roller PL8 0 1 Remove the Paper Tray 2 Turn the printer over 3 Remove 1 screw silver 6 mm plastic tap 53160 043 Use a flat screwdriver to carefully lift the tab off of the Pick Up Roller 53160 044 Phaser 3140 3155 3160 Printer Service Manual 8 9 Service Parts Disassembly 5 Rotate the Pick Up Roller and lift it off the shaft 53160 045 Replacement Note The following illustration shows how the Pick Up Roller is attached to the Feed Roller Shaft Feed Roller Clip Feed Roller Shaft L Feed Roller
135. per Tray Pick Up Roller Feed Rollers and Holder Pad The rollers and sensors in the paper feed path control paper registration and guide the paper through the image transfer image development image fusing and exit assemblies Phaser 3140 3155 3160 Printer Service Manual 2 3 Theory of Operation Paper Tray In the Paper Tray paper is separated by the Holder Pad mounted to the center of the tray Both the side guide and the rear guide can be adjusted for various paper sizes The Paper Empty Sensor detects when the Paper Tray needs to be loaded with paper 53160 077 Tray Holder Pad Individual sheets are separated by the Tray Holder Pad in the Paper Tray When paper feeds into the printer it passes over the Tray Holder Pad Assembly which uses a spring loaded friction pad to separate the sheets of paper 53160 153 Manual Feeder The manual feeder is used to hold non standard or custom paper sizes and special media envelopes transparencies etc The manual feeder can hold 1 sheet of paper or 1 envelope 2 4 Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Pick Up Roller The Pick Up Roller is used to pick up and feed paper into the printer and remove static charge on the paper The Pick Up Roller is driven by the Pick Up Solenoid Pick Up Roller S UN 53160 090 Feed Roller Registration The Feed Roller controls paper registration and guides the paper into the printe
136. r 3160 089 Phaser 3140 3155 3160 Printer Service Manual 2 5 Theory of Operation Drive Assembly The Drive Assembly receives power from the Controller Board The Drive Assembly consists of the main motor and gear set mounted to a support plate Motor 24V DC e Driving Frequency 2200 rpm 3155 amp 3160 53160 084 2 6 Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Laser Unit 3160 087 The Laser Unit is the core part of the Phaser 3140 3155 3160 and is controlled by the video controller circuitry of the Controller Board The Laser Unit converts video data received from the Controller Board into an electrostatic latent image on the surface of the OPC drum This is achieved by controlling the laser beam and exposing the surface of the OPC drum to the laser light A rotating polygon mirror reflects the laser light onto the OPC drum Each face of the mirror produces one scan line The OPC drum rotates at the same speed as the paper feeding speed As the OPC drum turns the laser scans creating the full page image The Horizontal Sync HSYNC signal is created when the laser beam from the Laser Unit reaches the end of the polygon mirror and the signal is sent to the Controller Board The controller detects the HSYNC signal and adjusts the vertical line of the image on paper After the HYSNC signal is detected the image data is sent to the Laser Unit to adjust the left margin on the paper Tr
137. r 3140 3155 3160 Printer Service Manual Cleaning and Maintenance Cleaning the Print Cartridge Caution Do not touch the OPC Drum or expose the Print Cartridge to light for more than 5 minutes 1 Open the Front Cover 2 Remove the Print Cartridge page 8 6 3 Use a dry lint free cloth to wipe to clean the Print Cartridge 4 Use a dry lint free cloth to wipe any dust and or spilled toner from the Print Cartridge area Remove any paper debris from the area 53160 135 Phaser 3140 3155 3160 Printer Service Manual 7 3 Cleaning and Maintenance Cleaning the Laser Unit 1 Open the Font Cover 2 Remove the Print Cartridge page 8 6 3 Use a dry Q tip to wipe the long strip of glass of the Laser Unit 53160 137 Printing the Print Cleaning Page If the printer has blurred or smeared printouts you can clear the problem by printing a cleaning sheet In Ready mode press and hold the Cancel button for approximately 10 seconds until the status LED blinks fast and then release For more information on other internal printer pages see Reports on page 4 2 7 4 Phaser 3140 3155 3160 Printer Service Manual Cleaning and Maintenance Maintenance RIP Procedures Perform these maintenance procedures while servicing the p
138. r Board 3155 Map 3 Controller Board 3160B 3160N Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Is the Print Cartridge a genuine Go to step 2 Replace with a Xerox cartridge Xerox cartridge 2 Reseat the Print Cartridge and cycle Go to step 3 Complete printer power Does the error persist 3 Reseat on the Controller Board Go to step Complete CN10 on the 3160 and cycle printer power Does the error persist 4 Check for 3 3V at CN9 4 10 4 to step 5 Replace the on the 3160 Controller 15 3 present 8 51 5 Replace Print Cartridge Replace the Complete page 8 6 Controller Does the error persist Board page 8 51 Phaser 3140 3155 3160 Printer Service Manual Error Messages and Codes Toner Empty or Exhausted The Print Cartridge has reached the end of life count When this error occurs the red Error LED is On Initial Actions e printer power e If problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Print Cartridge PL1 0 12 m Controller Board PL 1 0 2 3140 Controller Board Wiring 3155 Controller Board Wiring 3160 Controller Board Wiring 1 Controller Board 3140 2 Controller Board 3155 3 Controller Board 3160B 3160N Troubleshooting Procedure Table
139. r Nearing End 3 18 Invalid Print Cartridge S ostro ber boss eds m ande 3 19 Toner Empty or Exhausted ater Da RARE Oh RAS END RR GE hs a 3 20 aiio 3 21 Paper Rolled in the io OE dh Ue tentures 3 21 Fuser Gear Damaged from 3 22 Front Cover ErfO S E OE ub oC FERRE Re tn a ih BOE te Re Rte RO HRS Mte ale ge ne a 3 23 Error Indicated When Front Cover is Closed 3 23 Indication for Front Covers es ve mos ep ER Re RR 3 24 4 General Troubleshooting IN TOAUCTIOME SE RL tc A 4 2 Reports nop wed p nears putes oo ae ching al CE EI e ad NUM P ae eek 4 2 Printing Demo Peds DE Reti VIS EISE E e x ere eens 4 3 Configuration Report uo ee Raed A rer R e iT Wee Y 4 4 Supplies Information Report Error Information 4 5 Ios RE eS as REUS toe I Neid 4 7 Servicing InStr ctlors VW EN JE EIBeS VIVI 4 8 Techniques vvv ve Y Erb PY vau ig
140. rinter Firmware Updates Clean the Feed Rollers Exit Rollers and Guides replace if necessary Remove and clean the paper tray Print the Configuration and Error Information reports page 4 2 diagnose and repair any problems as indicated Check cleanliness of the interior and exterior including fan if necessary clean dust or vacuum these areas Review proper printer operation using a customer file if possible Check with the customer regarding any special applications they may be using Review with the customer all work performed and discuss proper printer care The Controller Board firmware can be updated by customers and service technicians Firmware updates are available at www xerox com office support Firmware Update Procedures There are two methods for upgrading firmware USB and Network 1 3 Down load the applicable files from the Xerox support web site Unzip decompress the files Be sure your appropriate firmware updating option Network or USB is available and connected Reboot the printer Using a USB Connection Before starting the following procedure download the firmware package from the Xerox web site 1 2 3 Connect PC and printer with a USB Cable Unzip all of the files included in the downloaded firmware file At the DOS Prompt verify that you re at the root directory of the file Type usblist2 Rom_file_name fls and press Enter On the printer s Control Panel t
141. rinter Service Manual Theory of Operation Fuser The Fuser consists of a Halogen Lamp Heat Roller Pressure Roller Thermistor and Thermostat The Heat Roller transfers heat from the lamp to the paper The Pressure Roller adheres the melted toner to the media surface The Thermistor and Thermostat monitor Fuser operating temperature S Halogen Lamp inside Heat Roller Thermostat Pressure Roller behind Heat Roller Halogen Lamp e Voltage e 120V 115V 5 220 230 5 e Capacity 750 Watt 25 W Thermistor The Thermistor detects the temperature of the heating unit and feeds the data to the main processor Thermostat When the Heat Lamp becomes too hot the Thermostat cuts off power to the lamp to prevent overheating Heat Roller The Heat Roller transfers heat from the lamp to the paper As the paper passes between the Heat Roller and Pressure Rollers the toner is melted and permanently fixed to the paper The surface of the Heat Roller is coated with Teflon so that toner does not stick to the surface Phaser 3140 3155 3160 Printer Service Manual 2 9 Theory of Operation 2 10 Pressure Roller The Pressure Roller is made of a silicon resin and the surface is coated with Teflon When media passes between the Heat Roller and the Pressure Roller toner is melted and permanently fixed to the surface of the paper Safety Features Several protection devices are used to prevent Fuser overhea
142. rmistor If the value from the Thermistor is out of the controlled range while controlling the fusing process an error is reported Fuser Thermal Errors Error Description LED Display Open Heat When the engine operates at the LED blinking Error warm up state the temperature of the fixing unit is not higher than a specified temperature When the error occurs the engine stops all functions and keeps it at error state Low Heat Error The Low Heat Error can occur when the LED blinking engine is at Standby Printing or Warm Up mode If the temperature of the fixing unit is lower than the specified temperature at each state and the lower temperature state is maintaining during a specified time the Low Heat Error occurs When this error occurs the engine stops all functions and keeps it at error state Over Heat Error If the temperature of the fixing unit is LED blinking higher than the expected temperature and the high temperature state is maintained over a specified time When this error occurs the engine stops all functions and keeps it at error state Recovering from Heat Error The printer automatically recovers from the heat error when the error is only caused by low heat error and not the heat errors in Warm Up state and the Over Heat error When an error occurs the engine memorizes the present temperature When a Low Heat error occurs the maximum heat is supplied to the fixing unit After a speci
143. rns On 5 VDC 3 3 VDC Denotes DC voltage SG Denotes signal ground AG Denotes analog ground RTN Denotes return Phaser 3140 3155 3160 Printer Service Manual 10 13 Wiring Phaser 3140 Wiring 3140 System Connections 3140 Print Cartridge CRUM 69 Power Supply Board rcs Empty Sensor Manual Feed Sensor Feed Sensor Exit Sensor Front Cover Interlock 12 E 10 14 Controller 2 Board CN4 1 Laser 5 CN8 CN1 Control Panel _ CN6 USB CN2 QOutbin Full Sensor CN7 Pickup Solenoid 22 Manual Feed Solenoid Motor CN11 53160 145 Phaser 3140 3155 3160 Printer Service Manual Wiring 3140 Controller Board Wiring 3140 Controller Board 43 3VDC CN2 gt K 212 iom Outbin Full Sensor nSENS OUTBIN FULL L 5 1 Interlock 24VDC CN7 24VDC 1 E gt PICKUP CLUTCH 970 Pickup Solenoid CN11
144. roperly Computer memory is insufficient to support printing Add more memory to the PC How to Delete the Data in the SPOOL Manager In the SPOOL Manager the installed drivers and the list of documents waiting to be printed are shown Select the document to be deleted and click Delete in the menu If the job you are deleting is the current job any data that has already been transferred to the printer s memory will still be printed If there is a problem with the printer out of toner out of paper etc the job may take a long time to delete as it must wait for a time out Common Macintosh Problems The following messages may appear under various conditions Condition Possible Cause Solutions The printer does not print a PDF file correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file and Acrobat products Printing the PDF file as an image may solve this problem From the Acrobat printing options turn On Print As Image NOTE It takes longer to print when using a PDF file as an image The document has printed but the print job has not disappeared from the spooler in Mac OS 10 3 2 Update your Mac OS to OS 10 3 3 or higher Some letters do not display normally during cover sheet printing Mac OS cannot find the font during cover page printing Only alphanumeric characters are allowed on the cover page Phaser 3140 3155
145. rror Messages and Codes Multiple Sheet Feeding Multiple sheets of media are fed at the same time Initial Actions 1 Remove fan and reload the media Ensure that the tray has not been over filled 2 Try loading paper from a fresh ream fan the paper and then insert into the tray or flip existing paper over 3 Cycle printer power If the problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Paper Tray Holder Pad Assembly Map 6 Motor Solenoids and Fan PL10 0 11 m Pick Up Solenoid PL4 0 37 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the left and right paper Go to step 2 Adjust the left guides of the Paper Tray to ensure and right they are set correctly paper guides Are the paper guides set correctly 2 Check the Paper Tray Holder Pad Clean the Go to step 3 Is the Holder Pad dirty or damaged Holder Pad and replace if necessary page 8 29 If the problem persists go to step 3 3 Replace the Pick Up Solenoid Complete page 8 61 3 16 Phaser 3140 3155 3160 Printer Service Manual Out Bin Full The red Error LED is blinking Initial Actions Error Messages and Codes e Check the Out Bin Full Actuator for damage or obstructions e printer power e If the problem persists refer to the following procedure Troubleshooting Reference Table
146. rts List For example a part called the Registration Chute Assembly in a removal procedure may appear on the Parts List as Assembly Registration Chute When working on a removal procedure ignore any prerequisite procedure for parts already removed Caution Many parts are secured by plastic tabs Do not over flex or force these parts Do not over torque screws threaded into plastic parts A Warning Unplug the AC power cord from the wall outlet before removing any printer part Phaser 3140 3155 3160 Printer Service Manual 8 3 Service Parts Disassembly 8 4 Notations in the Disassembly Text Thenotation item X points to a numbered callout in the illustration corresponding to the disassembly procedure being performed notation PLX X X indicates that this component is listed in the Parts List Bold arrows in an illustration show direction of movement when removing or replacing a component notation tap plastic 10 mm or metal 6 mm refer to the type of screw being removed Note Provides information specific to the replacement of parts or assemblies Phaser 3140 3155 3160 Printer Service Manual Fastener Types Service Parts Disassembly The following table lists the primary types of Posi Drive screws used to assemble the printer The procedures provide dimensional specifications for screws being removed Posi Drive Screw Types used in the Printer Type Applic
147. s 1 15 electrical requirements 1 13 image area 5 32 Phaser 3140 3155 3160 Printer Service Manual image defects 5 5 installation clearances 1 15 life count 1 11 media path 2 3 moving 0 no output 4 11 4 17 no power 4 13 noise 5 31 operating environment 1 13 overview 2 2 power consumption 1 13 print quality defects 5 2 print speed 1 12 serial number 9 2 surface requirements 1 16 system overview 2 2 wiring 10 14 10 18 10 22 print quality defects 5 8 specifications 5 31 troubleshooting 5 8 R Rear Cover 1 6 part number 9 9 9 13 removal 8 26 repeating defects 5 9 reports maintenance reports 4 2 Right Cover part number 9 9 Right Side Cover removal 8 28 Roller Heat Roller 2 9 heat roller 2 19 image defects 5 9 Pick Up Roller 2 5 Pressure Roller 2 10 Tray Pick Up Roller 2 5 S Safety precautions 0 service 0 xiii symbols 0 Sensor Exit 2 17 Feed 2 16 Front Cover interlock 2 17 Out Bin Full 2 17 Paper Empty 2 16 Toner Cartridge 2 16 serial number format 9 2 location 9 2 service instructions 4 8 skew specifications 5 31 troubleshooting 5 24 solenoid removal 8 59 8 61 specifications altitude 6 2 electrical 1 13 environmental 1 13 functional 1 11 image 1 14 memory 1 12 print quality 5 31 supplies and accessories power cords 9 32 system connections 3140 10 14 3155 10 18 3160 10 22 T
148. s and Codes Troubleshooting Procedure Table Continued Step Actions and Questions Yes No 3 Replace the Power Supply Board Replace the Complete Does the problem persist Controller Board page 8 51 Paper Tray Empty With No Indication The Status LED does not indicate when the Tray is empty Initial Actions Checkthe paper path for obstructions or debris e printer power e If the problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References m Paper Tray Empty Actuator PL6 0 56 m Power Supply Board PL1 0 1 m Controller Board PL1 0 2 3140 Power Supply Wiring 3155 Power Supply Wiring 3160 Power Supply Wiring Map 4 110V and 220V Power Supply Boards Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Paper Tray Empty Repair or Go to step 2 Actuator for damage replace the Is the actuator damaged actuator page 8 47 2 Check the continuity of the harness Repair the Go to step 3 connecting the Power Supply Board harness 2 and the Controller Board CN5 the problem CN7 on the 3160 persists go to Is the harness damaged step 3 3 Replace the Power Supply Board Go to step Complete page 8 54 Does the problem persist 4 Replace the Controller Board Complete page 8 51 Phaser 3140 3155 3160 Printer Service Manual E
149. s between the step 3 Reconnect the Controller Board and Power Supply connectors Board Go to step 2 Are the connectors secure 2 Does the error still occur Go to step 3 Complete 3 Replace the Power Supply Board Go to step Complete page 8 54 Does the error still occur 4 Does the error still occur Replace the Complete Laser Unit page 8 30 Go to step 5 5 Does the error still occur Replace the Complete Controller Board page 8 51 5 12 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Uneven Density Print density is uneven between the left and right sides Possible causes include uneven spring force at the ends of the Transfer Roller the springs are damaged the Transfer Roller is improperly installed or the Transfer Roller bushing or holder is damaged Initial Actions e Check the paper transfer path Ensure there is no debris in the transfer path Troubleshooting Reference Table Applicable Parts Example Print m Transfer Roller PL1 0 8 m Print Cartridge PL1 0 12 Color Uneven or Wrong Process Direction Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Transfer Roller Complete Go to step 2 installation Reseat the Transfer Roller if necessary page 8 8 Does the image quality improve 2 Check the Print Cartridge Replace the Complete Is the Print Cartridge empty or Print Cartridge damaged
150. s slightly larger in diameter than the other screws 3160 040 12 Remove the Power Supply Board Phaser 3140 3155 3160 Printer Service Manual 8 57 Service Parts Disassembly Fan PL6 0 4 1 Remove the Top Cover page 8 23 2 Remove the Left Cover page 8 26 3 Remove 1 screw 10 mm silver tap and then unplug fan connector CON3 DDL iE N P JCON3 AN Q 4 Remove the Fan 53160 036 8 58 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Solenoids and Sensors Manual Feed Solenoid PL6 0 19 1 Remove the Drive Assembly page 8 35 2 Disconnect the black and gray wiring harness connector CN22 3160 130 Phaser 3140 3155 3160 Printer Service Manual 8 59 Service Parts Disassembly 8 60 3 Remove 3 screws 10 mm silver tap and remove the Feed Bracket gt gt 325 53160 028 4 Remove the Pick Up Gear Assembly Remove 1 screw 10 mm silver tap that secures the Manual Feed Solenoid 4 gu CN n RCO at EX b CUM
151. ser Printer moii 2 Phaser 3160N Phaser 3140 3155 3160 Service Manual Xerox Phasere 3140 3155 3160 Service Manual Warning The following servicing instructions are for use by qualified service personnel only To avoid personal injury do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so First Printing September 2009 gt Prepared By Xerox Corporation GPDG Worldwide Product Training and Information 26600 SW Parkway Wilsonville OR 97070 2009 by Xerox Corporation All rights reserved Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Xerox Corporation Copyright protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc Xerox technical training materials and service manuals are intended for use by authorized Xerox service technicians and service partners only and are not for resale These materials may not be distributed copied or otherwise reproduced without prior written consent from Xerox Corporation XEROX CentreWare Phaser Printing
152. set up correctly b Ifthe printer driver is properly set up try printing a test page from the driver properties c Check on which program is not printing If no applications can print open Notepad and send a print job using Notepad If the problem is within a single application adjust the printing properties within that program f Ifchanging the properties in the application print dialog box does not solve the problem uninstall and reinstall new printer driver Phaser 3140 3155 3160 Printer Service Manual 4 11 General Troubleshooting Power Supply Troubleshooting N Warning Hazardous voltage is connected to the wall outlet AC Power Troubleshooting Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References m Power Supply PL1 0 1 Map 4 110V and 220V Power Supply Boards Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the voltage at the AC wall outlet Go to step 2 Notify the Is there approximately 110 VAC or customer of 220 VAC if the printer is a 220 V improper AC configuration at the AC wall outlet output from the outlet 2 Check the power cord for defects orloose Replace or Replace the connection reconnect Power Is the Power Cord loose or defective the Power Supply Cord page 8 54 4 12 Phaser 3140 3155 3160 Printer Service Manual General Troubleshooting No Power When the printer is turned On no activity
153. settings are correct 4 If the printer driver is properly set up try printing a test page from the driver properties 5 If the problem is within a single application adjust the printing properties within that program If changing the properties in the application print dialog box does not solve the problem uninstall and reinstall the printer driver Note Check the Xerox web site for a newer version of the print driver before reinstalling Phaser 3140 3155 3160 Printer Service Manual 4 17 General Troubleshooting SPOOL Error Simultaneous Peripheral Operations Online SPOOL is the process Windows uses to manage print jobs Jobs are processed and then stored on the hard disk until the printer is ready to accept them 1 Insufficient disk space on the hard disk in the directory assigned for the basic spool Delete any unnecessary files to provide more disk space for spool storage If previous printing errors were not solved There may be files from previous failed print jobs on the hard disk with the name the form files and reboot Windows to restart the printer jn Delete these There may be a conflict with other drivers or programs Shut down all other programs except the current one if possible When an application program or the printer driver is damaged After rebooting the computer check for viruses restore the damaged files and reinstall the application program which is not working p
154. stall a properly grounded outlet If the product loses its ground connection contact with conductive parts may cause an electrical shock A protective ground connection by way of the grounding conductor in the power cord is essential for safe operation Disconnecting Power A Warning Turning the power Off using the power switch does not completely de energize the printer Disconnect the power cord from the printer Disconnect the power cord by pulling the plug not the cord Disconnect the Power Cord in the following cases e ifthe power cord or plug is frayed or otherwise damaged if any liquid or foreign material is spilled into the product ifthe printer is exposed to any excess moisture ifthe printer is dropped or damaged e if you suspect that the product needs servicing or repair e whenever you clean the product Phaser 3140 3155 3160 Printer Service Manual Electrostatic Discharge Precautions Some semiconductor components and the respective sub assemblies that contain them are vulnerable to damage by Electrostatic Discharge ESD These components include Integrated Circuits ICs Large Scale Integrated circuits LSIs field effect transistors and other semiconductor chip components The following techniques will reduce the occurrence of component damage caused by static electricity Be sure the power is Off to the chassis or circuit board and observe all other safety precautions Immedi
155. step Clean the Fuser rollers Go to step 5 Inspect the Fuser guide claws and their associated springs Are any of the guide claws broken or warped or are any of the guide claw springs missing or bent Replace the Go to step 6 Fuser Clean the surface of the Pressure Roller with a clean dry cloth Check the Exit Actuator for damage and functionality and then reinstall the Fuser Does the problem persist Replace the Complete Fuser 3 12 Phaser 3140 3155 3160 Printer Service Manual Error Messages and Codes Paper Rolled on the OPC Drum Media jam in the Print Cartridge The media is rolled around the OPC drum Carefully remove the media by gently pulling the media from the Print Cartridge while turning the OPC drum Caution Do not touch the OPC drum or expose the Print Cartridge to light for more than 5 minutes Initial Actions Checkthe media weight Lighter weight media is more likely to jam e Cycle printer power e Ifthe problem persists refer to the following procedure Troubleshooting Reference Table Applicable Parts m Print Cartridge PL1 0 12 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the media type Go to step 2 Replace the Does the media meet media specifications 2 Check the Print Cartridge for Clean or Complete damage or debris replace the Is the Print cartridge damaged or Print Cartridge obstructe
156. t 5 0 Cover Assemblies ID No Name Description Part Number 0 Rear Cover Assembly 3140 3155 3160B 002N02913 3160N 002N02905 1 Upper Rear Cover 2 Lower Rear Cover Phaser 3140 3155 3160 Printer Service Manual 9 13 Parts List Parts List 6 0 Main Frame ND E EE eI 53160 009 Phaser 3140 3155 3160 Printer Service Manual 9 14 Parts List A o E 53160 010 9 15 Phaser 3140 3155 3160 Printer Service Manual Parts List Parts List 6 0 Frame ID No Name Description Part Number ds Control Panel 140N63412 2 Frame Holder LSU L 3 Frame Holder LSU R 4 Fan 127N07583 7 Screw Taptype 8 Screw Taptype 9 Screw Taptype 10 Washer Plain 1715 Ring CS 12 Spring Etc 18 Pick Up Solenoid 121N01168 19 Manual Solenoid 121N01162 20 Spring CS 22 Bush M Feed Idle 23 Shaft P Core 24 Bush M Pick Up R 25 Bush M TR L 26 Guide M TR Rib 27 Feed Bracket 28 Plate P Saw 29 Guide P TR 30 Foot ML80 31 Housing Terminal 32 Frame Base 33 Bush TR L 34 Spring ETC Guide Deve 39 Spring ETC TR 36 Frame Left Stopper Pick Up 36 1 Spring TS 36 2 Cam M Pick Up
157. t Cartridge Is the Print Cartridge damaged page 8 6 5 26 Phaser 3140 3155 3160 Printer Service Manual Print Quality Troubleshooting Stains on the Back of the Page The background on the back of the page is stained at 47 0 mm intervals Initial Actions e Print the Print Cleaning Page page 4 2 several times Check for damage or debris in the Fuser Troubleshooting Reference Table Applicable Parts Example Print m Transfer Roller PL1 0 8 m Fuser PL9 0 0 Residual Image Ghosting AN Warning Allow the Fuser to cool before starting the procedure Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Print the Print Cleaning Page Go to step 2 Complete page 4 2 several times Does the error persist 2 Replace the Transfer Roller Go to Step 3 Complete page 8 8 If the Transfer Roller is contaminated severely replace it Does the error persist 3 Disassemble the Fuser and clean the Replace the Complete Heat Roller Pressure Roller and the Fuser area between the Heat Roller and page 8 11 Thermistor Does the error persist Phaser 3140 3155 3160 Printer Service Manual 5 27 Print Quality Troubleshooting Blank Page 1 The entire image area is blank Charge voltage from the Power Supply Board to the Print Cartridge is not available due to damaged or dirty contacts Initial Actions Check the connection between the Power Supply Board and Print C
158. tage readings is to determine whether or not a component is receiving the correct voltage value from the Power Supply and if gating a voltage drop occurs during component actuation Gating signals may be nothing more than a pulse resulting in a momentary drop in voltage that may be difficult or impossible to read on the average multi meter 8 When a troubleshooting procedure instructs you to replace a non spared component and that component is part of a parent assembly you should replace the entire parent assembly Phaser 3140 3155 3160 Printer Service Manual 4 9 General Troubleshooting Media Based Problems Mis Pick 4 10 ID UJ Ensure that you are using a supported media size and type Power and signal grounds are connected to the frame ground All circuit troubleshooting can be performed using the metal frame chassis as the grounding point To locate connectors or test points refer to the Wiring section for more information Unless otherwise specified the following voltage tolerances are used within this section Stated Measured 3 3 VDC 3 135 to 43 465 VDC 5 0 VDC 4 75 to 5 25 VDC 24 0 VDC 21 6 to 26 4 VDC 0 0 VDC Less than 0 5 VDC Check that the correct type of media is being used for the correct media types and weights see Media and Tray Specifications on page 1 16 The customer should use a quality laser printer paper The printer may have trouble picking glossy or
159. then release Configuration Report Print the Configuration Report o view current printer settings or to help troubleshoot printer problems In Ready mode press and hold the Cancel button for approximately 5 seconds until the status LED blinks fast and then release Supplies Information Report Error Information Report Print the Supplies Information Report to view supply life indicators The Error Information Report is printed at the same time In Ready mode press and hold the Cancel button for approximately 15 seconds until the status LED blinks fast and then release Print Cleaning Page If the printer has blurred or smeared printouts you can clear the problem by printing a cleaning sheet In Ready mode press and hold the Cancel button for approximately 10 seconds until the status LED blinks fast and then release Phaser 3140 3155 3160 Printer Service Manual Printing Demo Page Xerox Phaser 3160 Black and white Laser Printer Affordable desktop printing The Phaser 3160 is an affordable space saving desktop laser printer Up to 24 ppm letter 24 ppm A4 printing speed High quality printing with up to 600 x 600 dpi 1200 x 1200 enhanced image quality and support for PCLSe 6 emulations 250 sheet paper Standard USB 2 0 connectivity with 10 1008ase TX Ethernet on N configuration Phaser 3140 3155 3160 Printer Service Manual General Troubl
160. this area check the Fuser area around the Print Cartridge 3160 099 4 Insert the Paper Tray back into the machine until it snaps into place Printing automatically resumes Paper Jam at the Manual Tray 1 If the paper is not feeding properly pull the paper out of the machine 53160 100 2 Open and close the Front Cover to resume printing 3 6 Phaser 3140 3155 3160 Printer Service Manual Error Messages and Codes Paper Jam Inside the Printer 1 Open the Front Cover and pull the Print Cartridge out 53160 094 53160 096 Paper Jam at the Exit Tray 1 Open and close the Front Cover The jammed paper is automatically ejected from the machine If you do not see the jammed paper go to the next step Phaser 3140 3155 3160 Printer Service Manual 3 7 Error Messages and Codes 2 Gently pull the paper out of the output tray Note If you do not see the jammed paper or if there is any resistance when you pull stop and go to the next step 53160 095 Open the Rear Cover Pull the Fuser pressure levers down and remove the paper Return the pressure levers to their original position Close the Rear Cover Open and close the Front Cover printing automatically resumes Paper Jam 0 The leading edge of the paper is jammed between the Pick Up Roller and the Paper Feed Sensor Paper Feed Sensor 53160 0 69 3 8 Phaser 3140 3155 3160 Printer Service Manual Err
161. ting Hardware cuts off Fuser power when overheating is detected e Software cuts off Fuser power when overheating is detected e Thermostat cuts off power to the lamp Interlocks disable the Fuser motor and Laser Unit e Fuser power is cut off when the front cover is opened e Fuser cover temperature is maintained at less than 80 C Electrical Components The printer s major electrical components consist of these boards e Control Panel e Controller e Power Supply Controller Control Panel Power Supply 3160 091 Phaser 3140 3155 3160 Printer Service Manual Theory of Operation Control Panel The Control Panel is the user interface for display of printer status and operation of the printer Error LED Online LED 3160 080 Controller Board The Controller Board consists of the CPU and printer control functions The CPU functions as the bus control I O handling drivers and PC interface The Controller Board sends the current image video data to the Laser Unit and manages the electrophotographic printing process Circuits on the Controller Board drive the Motor paper feed Clutch Heat Lamp and Fan The signal from the Out Bin Empty Sensor is input directly to the Controller Board Note Each printer model has a unique Controller Board The following illustration shows the 3160N Controller Board CN2 8 CN15 12 CN9 CN10 6 53160 093 Phaser 3140 3155 3160 Pri
162. ty Actuators dei tps dele dont EY 8 47 Electrical tee Ree a ve qu Ret ene reu due ete tia este rd am ola s DR ERR RO RS 8 51 Control Panels EAE 5 m exui RS RE nq ba vba ut E es eas 8 51 Controller Board cepere Ii x trek E UE Pr deme iui CL 8 51 Power Stpply Board bI x od EY Eo Rig RR 8 54 Xa Wed BAe Whe ed Re RN ENT ene 8 58 Solenoids and Sensors ES E Cone ria rM boves 8 59 Manual Feed Solenoid 2 ee 8 59 PickUp Solenoid RR 684s Babs weds ER INQS WIS EY GRADES AE DADS REIS IE SANE 8 61 Out Bin ort re per een e a e ed e 8 63 Phaser 3140 3155 3160 Printer Service Manual Contents 9 Parts List Serial Number Format ss ani RUP em Goad pe LE DP P ped 9 2 Using the Parts LISE ccm ot b ate stare aes ER RE EE aet 9 3 Parts 565 22 UNE PESE pe 9 4 Parts List OMANA HE an ete fe bar o efe ee A eR LATERI pee 9 4 Parts List 2 0 T p Cover es dx e eR Ree e de e TNI EIU DUO PIRE RE 9 6 Parts List 3 0 CO
163. ual Service Parts Disassembly 5 Disconnect CON3 P JCON3 lt gt 53160 127 6 Turn printer over 7 Remove 11 screws 10 mm silver tap on the Engine Shield assembly 53160 037 Phaser 3140 3155 3160 Printer Service Manual 8 49 Service Parts Disassembly 8 Gently turn the Engine Shield Assembly over and disconnect all cables on the Controller Board and remove the assembly 9 Gently press on the tab and lift the Tray Empty Actuator out of the printer 53160 047 8 50 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly Electrical Control Panel PL2 0 10 1 Remove the Top Cover page 8 23 2 Remove 2 screws 10 mm silver tap and then remove the Control Panel 53160 025 Controller Board PL1 0 2 1 Remove the Print Cartridge page 8 6 2 Remove the Tray page 8 7 3 Remove the Rear Cover page 8 26 Phaser 3140 3155 3160 Printer Service Manual 8 51 Service Parts Disassembly 4 Onthe Power Supply Board disconn ect CON1 8 52 Phaser 3140 3155 3160 Printer Service Manual Service Parts Disassembly 5 Disconnect CON3 P JCON3 lt gt 53160 127 6 Turn printer over 7 Remove 11 screws 10 mm silver tap on the Engine Shield assembly
164. ut stability degree 3 or less Loading contrast 3 or less Output voltage rising time 50 ms Max Output voltage falling time 50 ms Max Output Control Signal BIAS PWM The CPU output is HV output when PWM is low Phaser 3140 3155 3160 Printer Service Manual 2 13 Theory of Operation 2 14 Supply Output voltage 400 V 800 VDC 50 V ZENER using DEV Input contrast of the output stability degree under 5 Loading contrast 5 or less e Output voltage rising time 50 ms Max Output voltage falling time 50 ms Output Loading range 10 M Ohm 1000 M Ohm e Output control signal BIAS PWM The CPU is HV output when PWM is Low Power Supply The Power Supply switch mode power supply SMPS supplies DC power for driving the printer and the AC heater control which supplies power to the Fuser The Power Supply has two output channels 45 0 V and 24 V AC Input e Input rated voltage e AC110V 127V e AC220V 240V e Input voltage fluctuation range e AC99 V 140 V e AC198 V 265 V e Rated frequency 50 60 Hz e Rated frequency fluctuating range 47 63 Hz e Input current under 4 0 A 2 0 A when the lamp is Off or rated voltage is inputted outputted Rated Output Power Item CH1 CH2 Remark Channel Name 5 0 V 24 0 V Connector Pin CON2 CON2 5V PIN 8 15 16 24 V PIN 5 6 9 10 12 Rated Output 51V 5 2 15 4 845 5 355 V 20 4 27 6
165. uv eme ue dem ive db qa qu vvv 4 9 ss cere eese e e ERE eMe RD rM ed etd 4 10 MiS Pick ISO UE dee Iure oh gee wee gee Mase gee wi gre sein ure orbe Pe edes 4 10 Inoperable Printer 4 11 The Printer is Not Responding to the Print 4 11 Power Supply Troubl shootinig 4 isis ducc RE x RR SUE MN 4 12 Power Troubleshooting SG See date SOR UE pira 4 12 No POWEI ES Ronnie o E IIR E 4 13 USB Port Testilig RE mme a ed a bn ve ar used eu 4 15 USB Port Verification tee EM Eis ED edic buque aditu 4 15 Network Configuration Errors ives neice so SUN HEY B eV E 4 16 Send EM io rM 4 16 Operating System and Application 24 4 17 Common Windows Problems ER NOS E Hak aed e rent 4 17 SPOOL ENO E M IER PR ep rex a aby ded eR Eee gu us 4 18 Common Macintosh Problems euin dese 4 18 Common Linux c iue RUE Dr We ERES
166. valuating repeated jams 1 N 9 Ask the customer about the paper types being used If not on the recommended list determine if this is contributing to the problem Recycled multi purpose or copier paper tends to contaminate the paper path Constant use of special papers such as labels or business cards can also contribute to jamming Ensure the correct tray loading and setup procedures are followed securing the guides selecting the correct paper type fanning the paper etc Make sure the printer is plugged directly into an electrical outlet Using extension cords or a power strip is not recommended 4 Make every attempt to establish a jam rate prior to starting any work 5 Determine if jamming is occurring in the paper tray or in the manual feeder 1 2 This helps to identify any dirty or defective parts Clear the paper path of any jams and paper debris Clean the paper rollers in the paper tray and tray slot using a slightly damp water only lint free cloth Paper Jam at the Paper Tray Open and close the Front Cover The jammed paper should automatically eject from the machine If the paper does not eject go to the next step Pull out the Paper Tray 3160 097 Phaser 3140 3155 3160 Printer Service Manual 3 5 Error Messages and Codes 3 Remove the jammed paper by gently pulling it straight out Note If the paper does not move when you pull or if you do not see the paper in

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