PLANET ANTARES OFFICE DELI USER AND SERVICE MANUAL
Contents
1. The unit consists of two 2 separate cabinets that are installed together via mechanical means and connected via electrical connections to operate as ONE unit The Snack Vendor VC16S consists of three 3 trays The first and second trays have 4 selections each Tray 1 B1 through B4 Tray 2 B5 through B8 The third tray has 8 selections C1 through C8 The top two trays are normally used for products that are wider such as chips pastries etc and the third tray is used for Confectionary items such as candy bars The Snack Vendor VC16S also houses all the payment mechanisms and electronic Vending Machine Controller VMC on the right side of the cabinet as shown in Figure 14 The payment mechanisms electronic components such as VMC and transformer are installed on a vertical shelf that slides out for easy access The connector to connect the Beverage Unit VC7RD is also provided in this vertical shelf of the Snack Vendor VC16S The Beverage Vendor VC7RD consists of Product Delivery systems consisting of a teeter totter style mechanism and a vertical drop system The Beverage Vendor also houses the removable Refrigeration System The cabinet of the Beverage Vendor has a delivery system that has 4 selections for Cans and 3 selections for Bottles The Cans are loaded in the chutes D1 D2 D3 and D4 and the Bottles are loaded in Vertical Drop System columns D5 D6 amp D7 The loading instructions are given in subsequent sect2. Manufacturer warrants TO THE ORIGINAL PURCHASER ONLY that each item of equipment manufactured is free from defects in material and workmanship under normal use and service Manufacturer s obligation under warranty shall be limited to repair or replacement at our plant of any parts of the equipment which shall within one year of the date of shipment to the original purchase be demonstrated to be defective The original purchaser may obtain repair or replacement of the equipment under warranty by returning the defective item or entire vendor to the Manufacturer freight prepaid WHAT IS NOT COVERED Manufacturer s warranty obligations DO NOT EXTEND TO OR INCLUDE installation expenses vandalism or difficulties resulting from failure to operate equipment in accordance with Manufacturer s instructions under competent supervision and difficulties due to changes in vended products which are beyond the control of manufacturer SPECIAL NOTE Manufacturer is not responsible for any loss of income due to a vending machine being out of service due to a warrantable item This warranty is in lieu of all the other warranties expressed or implied including the warranty of merchantability and fitness or use and of all other obligations or liabilities on Manufacturer s part Manufacturer neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of equipment manufactured by itself This warranty sh
3. Units Remove the Styrofoam insert from the opening in the upper right corner of the beverage unit and save this for reinsertion Open the Beverage unit door and locate the beverage main harnes See Figure 1 Insert harness through the opening up into the Snack cabinet see Figure 2 Reinsert the Styrofoam piece for maximum insulation of the refrigeration unit You may have to remove a small piece out of the Styrofoam to accommodate the harnesses Figure 1 Beverage Harness Figure 2 Inserting Beverage Harness Beverage Harness Beverage Harness inserted up through Snack Unit Connect the beverage main harness to Connector 4 see Figure 3 Figure 3 Making Beverage Connection Beverage main harness attaches to Connector 4 LOADING PRODUCT TRAYS Open the front door of vendor and lift up the plastic lock lever on the right side of the tray to unlock Holding the lever up grasp the tray and lift the front of the tray slightly and pull forward The tray will Rev 2010 10 28 5 slide out and then tilt down to make loading of products easier Load only one product tray at a time See Figure 4 Figure 4 Slide out product trays Lift up plastic lock lever Grasp tray while holding up lever and pull forward 1 To Load Product in Snack Unit a Pull the desired product tray all the way forward Product tray will tilt down Note Pull out only one 1 product tray at a time b Place product in
4. VALIDATOR CAPACITY The Bill Storage Box will hold approximately 250 bills Rev 2010 10 28 15 BILL RETRIEVAL The bills your customers spend are kept in the Bill Storage Box 1 To Retrieve Bills a Unlock and open the Front Door b Pull the Vertical Shelf out c Open door located on top of bill collection box d Close top door on bill collection box after bills are retrieved Figure 16 Bill Storage Box Tab Bill Storage Box 4 Mounting Nuts CALIL E k REMOVING BILL VALIDATOR From time to time it may be necessary to remove the Bill Validator for cleaning and clearing jams 1 To remove the Bill Validator a Unlock and open the Front Door unplug vendor b Pull the Vertical Shelf out c Pull Tab forward and lift Bill Storage Box d Disconnect Bill Validator from Wiring Harness e Remove the Four 4 Mounting Nuts Fig 16 f Remove Bill Validator CLEARING BILL JAMS It is possible that a torn or damaged bill can jam within the Bill Validator putting it out of service 1 To Clear a Jam a Remove Bill Validator as above b Press Tab on bottom of Bill Validator and pull Lower Housing free c Remove Jam and reassemble REFRIGERATION DECK Your vending machine incorporates of a high efficiency refrigeration system having two air circulation fans to chill the beverages Once you have the front panel removed you can further remove the refrigeration deck by removing the
5. a jam remove the hopper assembly 1 To remove Hopper Assembly a Unlock and open the front door of Vendor Unplug the Vendor b Loosen the mounting screws that hold the Coin Return arm and Coin Chute to the vertical shelf and shift this assembly up c Push the thumb Tabs up and tilt the Coin Hopper forward d Lift and remove Note The coin hopper is still connected to the Coin Changer by the ribbon harness that can be pulled free e Clear Jam and reassemble CLEANING COIN CHANGER Your Coin Changer needs to be cleaned only when the Coin Changer will no longer read coins 1 Cleaning the Optics You will need cotton swabs Q tips and a 50 50 water isopropyl rubbing alcohol solution a Unlock and open the front door b Remove the Coin Box and Pull the Vertical shelf out c Tilt The Coin Hopper open there are two 2 Lenses on the flap and two 2 Lenses inside the coin hopper d Swab the lenses with the solution and reassemble REMOVAL OF COIN CHANGER To Remove the Coin Changer a Remove the Coin Hopper as Above b Disconnect Wiring harness c Lift Coin Changer and remove BILL VALIDATOR The Bill Validator allows your customers to pay for their purchase with paper currency Your Bill Validator is installed at the factory and is set to validate 1 and 5 bills but will not accept 5 bills if the coin tubes are empty The Bill validator verifies accepts and stores paper currency but change is given in coins only BILL
6. factory Are there extras and where do find them A No the price decals are not installed at the factory but are included in your parts pack envelope The decals included with the machine range from 0 75 to 2 00 and extra price points are included to allow some modifications Q Are the prices preprogrammed at the factory Is there a default setting for all of the programming functions A Yes the prices are pre programmed at the factory to 1 However programming the price settings is a great way to get familiar with your machine while you are in test mode and prior to locating the machine Your first hand knowledge will allow you a greater understanding of how the equipment works Q How often should clean my payment systems A This will depend on how much traffic you have at your machine the more money inserted the dirtier the payment systems will become Clean your payment systems on a monthly basis to begin with Lengthening the time between cleanings is at your own discretion Beverage unit temperature and refrigeration Q What type of environment is the equipment designed for A The machine is specifically designed for indoor use only Optimal location temperature is 75 F with 40 RH Avoid placing unit in direct sunlight Q How do clean my condenser A Remove the front bottom panel of the refrigeration unit Brush the dirt and dust from the condenser fins You can also blow canned air available at office supp
7. motor bracket If replacing motor unplug wire harness and re assemble If replacing auger continue with instruction to right The Beverage unit does not ensure FIFO first in first out So whenever fresh beverages are loaded usually from the upper chutes it is likely that the lower chutes of the can unit may still be holding some older cans for a period of time Although beverages have reasonably good shelf life we recommend that the Beverage unit be emptied once every 30 days and reloaded so that a forced product rotation takes place KEYPAD AND LED DISPLAY The Keypad is touch sensitive Light pressure will be necessary to activate each number or letter The Keypad is used by the customer to make their selection and by the operator to set and test many functions of the machine Note The keypad and LED Display are 2 separate components though they appear as one streamlined piece Rev 2010 10 28 10 Figure 10 Keypad LED Display Previous in Service Mode When LED is on check price and then insert coins When LED is on Insert exact change only for a vend When LED is on the customer must choose alternate selection Next in Service Mode The LED Display shows the customer the amount of money entered into the vendor and the cost of their selection It shows the operator the Service Mode function for setting and testing the various functions of the vendor PROGRAMMING Unlock and open the Fro
8. nut and bolt in the front center of the deck Then reach to the right side of the inside wall separating the refrigeration deck from the body of the vendor There you will find the electrical disconnect which needs to be unplugged Fig 17 The refrigeration Deck can now be pulled out from the vendor The Thermostat Knob can be adjusted without pulling out the refrigeration deck Fig 17 however the front panel must be removed Turning the Knob clockwise will lower the temperature in the dispensing Rev 2010 10 28 16 unit and vice versa Note Your VC730 has been factory tested to provide you with proper cooling and should not need to be adjusted Figure 17 Refrigeration unit Thermostat Knob Condense Compressor Gently Power Harness clean fins unplug before removal of on a regular the deck basis eee es CLEANING THE CONDENSER Dust and dirt restricts good airflow and cooling of the condenser due to which the refrigeration unit will not chill the beverages properly Remove the front bottom panel of the refrigeration unit Brush the dirt and dust from the condenser fins You can also blow canned air available at computer and office supply stores on the condenser or vacuum clean it Do not damage the fins of the condenser while cleaning Reassemble the front bottom panel after cleaning REFRIGERATION Refrigeration is the transfer of heat from one area to another In the case of this machine we are transferrin
9. proper size helix coil Note Bottom of product must rest on the product tray and not on the Helix Coil Load each column from back to front Note Fill all product trays fully do not leave any spaces behind or between items c Once product tray is fully loaded lift and push it back in Repeat steps a through c until all product trays are fully loaded Special Note We suggest that you always partially fill the tray with product and perform at least five 5 test vends Test vends can be performed easily by entering Service Mode and running the SLCT function Individual motors testing PRODUCT LOADING Snack Unit Wide products such as Chips bags etc are loaded in Tray 1 and Tray 2 Narrow products such as Candy bars are loaded in Tray 3 See Figure 5 Figure 5 Loading Product Incorrect Correct load product between Helix Coils resting on the product tray E _ am BE we Product Tray BR RIS HELIX COIL LOCATION ADJUSTMENT If you are required by a location to vend a product of a non standard size you may need to order a different helix coil and install it To replace a helix coil Rev 2010 10 28 6 1 Remove the Helix Coil from the Coil Driver by lifting the back of the helix coil up off the coil driver You will need to move the bottom of the helix coil clear of the coil driver to completely remove the helix coil See Figure 6 2 Align the new helix coil end with the front of the tray w
10. tray to release from the Track and pull it out Caution The Product Tray Wire Harness will need to be unplugged prior to complete removal of the product tray The wiring harness is plugged into the slide out shelf in the Snack unit d Remove Helix Coil from the driver by lifting the front end of the Helix Coil up with one hand pinching the lugs of the shaft Push the shaft through the back of the vend motor freeing up the helix coil driver shaft assembly for removal Note This operation is more difficult with smaller Helix Coils e Remove the two Phillips head screws that are securing the motor to the product tray Disconnect Wires of the Vend Motor paying close attention to the orientation of the motor plug wire connector Rev 2010 10 28 13 g Replace Vend Motor by repeating above steps in reverse order making sure you plug the vend motor connector in the same way it was originally Note Failure to do SO may result in vend motor failure PAYMENT SYSTEM COIN CHANGER The Coin Changer receives and returns change to customers The Coin Changer will accept Quarters Dimes and Nickels The Coin Changer can be set to accept the new Golden Dollar Once all coin tubes reach the required inventory levels all other coins will be routed into the coin overflow tray All Golden Dollar coins will always be routed to the coin overflow tray LOADING CHANGER As change is given to the customer in coins only it is recommended that yo
11. D SEAGA VC730 Refreshment Center Combo Operator s Manual Rev 2010 10 28 1 INTRODUCTION Congratulations on the purchase of your new vending machine This vendor has been designed to give you many years of dependable service It requires little maintenance and is easy to set up and operate READ THIS MANUAL COMPLETELY Your vendor is designed to operate simply and reliably but to take full advantage of your machine please read this owner s manual thoroughly It contains important information regarding installation and operations as well as a brief trouble shooting guide EQUIPMENT INSPECTION After you have received your machine and have it out of the box place it on a secure surface for further inspection Note Any damages that may have occurred during shipping must be reported to the delivery carrier immediately Reporting damages and the seeking of restitution is the responsibility of the equipment owner The factory is willing to assist you in this process in any way possible Feel free to contact our Customer Care Department with questions you may have on this process Once you have your vendor located we suggest that you keep this manual for future reference or you can view this manual online at www seagamfg com Should any problems occur refer to the section entitled COMMON QUESTIONS AND ANSWERS It is designed to help you quickly identify a problem and correct it MANUFACTURER S WARRANTY WHAT IS COVERED
12. all not apply to equipment manufactured or any part thereof which is subject to accident negligence alteration abuse misuse or damage in shipment The term original purchaser as used in this warranty shall be deemed to mean that person for whom the equipment is originally installed Manufacturer is not liable for any incidental consequential or other damages of any kind whatsoever directly or indirectly arising from the use of the equipment whether based upon theories of contract negligence or tort For Service and Customer Care 8 30 a m 4 00 p m CST Mon thru Fri 815 297 9500 ext 160 or email customercare seagamfg com SEAGA Seaga Manufacturing Inc 700 Seaga Drive Freeport IL 61032 U S A www seagamfg com Rev 2010 10 28 2 SPECIFICATIONS The machine is comprised of two 2 units Snack Unit VC16S and the Beverage Unit VC7RD Installation and setup of these units is explained in the next sections of this manual i bo a Current draw varies depending on Operating Conditions and Load and are subject to change The machine is designed for use in indoor conditions only The recommended operating environment is 75 F and 40 RH Rev 2010 10 28 3 OVERVIEW This manual covers Installation Setup Programming and Service instructions It is extremely important that this manual be read thoroughly prior to commissioning the unit in the field This will ensure a Satisfactory long term performance
13. ant never use this function when the machine is loaded and doors are open INDIVIDUAL MOTOR TESTING SIct Allows user to individually test each motor in this vendor Enter Service Mode Cycle through the Service Mode until the display reads Slct Enter any selection to test its motor ex A1 PRICE SETTING Prc Allows the user to set individual prices for each motor or item loaded in your vendor Enter Service Mode Cycle through the Service Mode until the display reads Prc Enter any selection to display current price ex A1 Press the DOWN 9 or UP 10 key to change the price for that selection Price setting will change in 5 cent increments Press A to save the new price CASH HISTORY Cash Displays total cash count Enter Service Mode Cycle through the Service Mode until the display reads Cash Press any keypad character other than the DOWN 9 or UP 10 key to display the total cash count the vendor has accumulated This function cannot be reset to zero SALES HISTORY Sale Displays total vend count Enter Service Mode Cycle through the Service Mode until the display reads Sale Press any keypad character other than the DOWN 9 or UP 10 key to display the total vend count that your vendor has performed This function cannot be reset to zero COIN DISPENSING Coin Allows user to manually dispense coins from the Coin Mechanism by coin type Enter Service Mod
14. column insure switch lever is resting properly against sold out flap in the lane Insure wiring is properly connected to sold out switch om Aa If both vertical and can drink lanes are all reading sold out inspect main beverage harness for a break in orange wire Q A product keeps hanging up or getting stuck What can I do 1 The product may be loaded incorrectly in the helix coil or the product may be in the wrong size helix coil Rev 2010 10 28 19 2 Product pushers may help bring the product forward as the helix coil turns and help the product drop at a more even level Q How do l install the Product Pushers A Align the product pusher groove with helix coil diameter and slide along the helix coil with triangle pointing towards the front away from the product Slide until the product pusher is completely inside the helix coil with about 1 2 from the helix coil end point Q A selection will try to vend but the product will not come out What do need to do A The most probable answer is that the helix coil has become detached from the driver Remove the jammed item and then check to see if the helix coil is free from the driver If so snap the helix coil back into the driver and then home the motor Display and keypad Q Why isn t my display working 1 Insure the snack machine is plugged into a working outlet 2 Check the harness connection to the display board Slide out the shelf that the display is
15. e Cycle through the Service Mode until the display reads Coin Pressing keys 1 7 will dispense the lowest through the highest denomination of coins For American Coin Mechanisms key 1 will dispense nickels key 2 will dispense dimes and key 3 will dispense quarters Rev 2010 10 28 12 REMOVING PRODUCT TRAY Push up the plastic cam lock lever on the right side of tray Fig 12 Grasp the Product tray under both the front corners and lift the front of the tray slightly and pull the tray out completely Remove the Wiring harness connecter located on the inside right hand side of the tray Figure 12 Product tray cam lock lever Shown with tray removed Cam Lock Lever VEND MOTORS Each Selection is vended by the action of the Vend Motor The Vend Motors are screwed onto the rear of each Product Tray In the rare event of a jam a Vend Motor may need to be returned to its home position Figure 13 Vend Motor 2 screws hold motor to tray Motor Harness 1 To Home a Vend Motor a Unlock and open the Front Door to access the Circuit Board and enter Service Mode by pressing the MENUS Button b Cycle through the Service Mode until the Display Reads SLCT C Enter the letter and number of the motor you wish to home The motor will rotate to its home position 2 To Remove a Vend Motor a Unlock and open the front door b Unlock Product Tray and pull it out fully while keeping it level cC Lift Product
16. g the heat from the area containing the beverage selections to the outside of the machine and dissipating the heat throughout the room The more heat we are able to transfer away from the beverages the colder they become This process is accomplished by the use of a sealed compressing system using an ozone friendly gas commonly known as R134a refrigerant The system is comprised of several key mechanical components the condenser the evaporator and the compressor The condenser is located in the lower front left of the machine and it is where the heat is dissipated from the cooling process and blown to the outside of the machine The evaporator is located inside the machine towards the back of the cooling system underneath the beverage unit section being cooled Its purpose is to absorb the heat from the drink selections and provide the cool air needed to refrigerate the beverages The compressor is the heart of the cooling system and its purpose Is to provide pressure and circulation of the refrigeration gas The refrigeration system is monitored and controlled by several key electrical components The condenser fan evaporator fan thermostat and the start and overload components located on the side of the compressor The line voltage from the 115 volt AC outlet in the room is fed to the two fans the condenser and the evaporator fans and they run continuously as long as the machine is plugged into 115 volt AC power coming from the wall The thermosta
17. he rear of the column touching the cap of the first bottle See illustration at right 2 Finish loading to the top of the column making sure bottles are perfectly horizontal and not tilted or skewed in the column 3 To adjust the rear spacer grasp firmly and lift up and move forward or rear as required so that the rear spacer is touching the rear bottle Note There are many variations of packaging among the beverage brands The instructions above are meant to be a guideline If you have packaging that isn t mentioned or shown experimentation will be necessary for a proper vend Rev 2010 10 28 8 Selections D3 D4 Chute 1 Vends 1 Chute 2 Vends 2 Selections D1 D2 Chute 3 Vends 1 Chute 4 Vends 2 Product Chutes Vertical Product Column Alternate Configuration _ un Don Seid Ost Such Seid Out Selich Sad Out Sellch From IFronn From Figure 8 Vertical Column Components Rear spacer position for 20 oz Bottles 19th slot Rear spacer position for 16 oz cans 7 slot Rear Spacer Rev 2010 10 28 9 Bottle Cam shown installed on auger Motor and brackets removed Bottle Shim Specialty kits are available for Frappuccino and Red Bull as well as oddly shaped packaging but are not included Contact Seaga Customer Care if needed Figure 9 Removing Vertical Drop Motors and Auger System Remove two Remove auger for screws holding in replacement
18. hich gives the helix coil better contact with the product The position of the helix coil in the coil driver is adjustable to assist you in aligning the new helix coil at the front of the tray See Figure 6 Figure 6 Removing and Aligning a Helix Coil Lift Helix Coil Helix Coil Driver with 5 adjustment options Move bottom of Helix Coil to clear Coil Driver and remove Back of Product Tray Align Helix Coil with front of tray Improperly aligned Helix Coil Rev 2010 10 28 7 Beverage Unit The cans are loaded in D1 D2 D3 amp D4 Selections D5 D6 and D7 are set up for bottles These instructions are also available for quick reference on a yellow decal inside the unit See Figure 7 Figure 7 Loading Beverage Unit Selections D3 and D4 There are two chutes for each selection 1 Load 8 cans from the bottom chute 2 Load cans from the top chute until completely full Upon filling top chute proceed to fill bottom chute leaving one less can in this chute This assists with the gravity method of vending Selections D1 and D2 There are two chutes for each selection 1 Load 2 cans only from the bottom chute 2 Load cans from the top chute until completely full Upon filling top chute proceed to fill bottom chute Selections D5 D6 and D7 Vertical Product Columns 1 For bottles place bottom of the first bottle against the front of the column by the Sold Out Switch Place the second bottle to t
19. ions The refrigeration system is installed at the bottom of the Beverage Vendor and there is a foamed separation between the cabinet interior and the refrigeration system The installation setup and functionality of the refrigeration system is explained in the section titled Refrigeration RECEIVING INSPECTION UNPACKING AND TESTING After you have received your machine inspect all vendor components Note Any damages that may have occurred during shipping must be reported to the delivery carrier immediately Reporting damages and the seeking of restitution is the responsibility of the equipment owner The factory is willing to assist you in this process in any way possible Once you have your machine located we suggest that you keep this manual for future reference The unit is placed on a wooden pallet and stretch wrapped Please exercise caution while cutting into the stretch wrap with a sharp tool such as a utility knife as it may cause scratch marks on the machine The Snack and Beverage Units are boxed in separate cardboard boxes The Snack Unit box is placed on top of the Beverage Unit After removing the stretch wrap remove the Snack Unit and place it aside USE EXTREME CAUTION AS THE TOP OF THE BOX IS NOT ATTACHED TO THE BOTTOM OF THE BOX The top of both the snack and beverage units slide up for removal Remove the Beverage Unit from its box and place it in the desired vending location Remove the Snack Unit from its box and place it
20. ly computer stores on Rev 2010 10 28 18 the condenser or vacuum clean it Do not damage the fins of the condenser while cleaning Reassemble the front bottom panel after cleaning Q How do I set my temperatures and what is the factory recommended low and high settings A The thermostat is pre set by the factory to an industry standard Q My beverage selections are not cold enough How do I get them colder 1 Make asmall clock wise adjustment to the thermostat to increase the coolness 2 Clean condenser coil see Refrigeration section of this manual The coil should be clean and lint free if dirt or lint build up is on coil this will restrict air flow and cause the compressor temperature to rise above operating temperatures and compromise cooling 3 Insure condenser fan and evaporator fans are running Note this should be done with power cord unplugged from wall outlet for personal safety 4 Insure you beverage vendor is placed in a location that it is designed for which is indoors only Outside or non climate controlled environments will compromise cooling If further assistance is needed please contact Seaga Customer Care or a local refrigeration technician Q My beverages are not cooling at all 1 Insure through the tS function that the refrigeration deck is turned on Insure the unit has power test wall outlet where the unit is plugged in 2 Check that refrigeration connections are properly connected Product
21. mounted to look at the bottom of the display board to locate the display harness press upward on the connection to insure that it is connecting properly It may take a few seconds to have the display come back on if connection was not made initially 3 Check the connection on the VMC labeled display and insure that proper connection is made Q My Keypad is not working some selections not working 1 Check harness connections to the keypad ribbon harness that is located behind the keypad on the slide out shelf 2 Inspect key pad for damage caused by selection pressed with foreign objects Large dents tears scratches may damage the membrane and result in failure 3 Check connection on VMC labeled keypad and insure that proper connection is made Transporting and installing Q Do I have to test my equipment before placing it on location Must disassemble to transport to the location Is there a way to do a general check of equipment without full assembly A We suggest full testing prior to the unit being moved to the location Why It gets you familiar with the machine so that you look professional and efficient when at the location setting up the machine Complete assembly of the machine for testing is not required you could test vend the snack machine on the floor next to the Beverage unit or set it on top of the Beverage unit Q Can the snack and beverage machine be transported while attached Loaded A The units should never be tra
22. nsported attached Additionally transporting with product loaded voids manufacturers warranty and can damage your equipment Transport units unattached and empty of product change only Q Can I place the beverage unit on its side for transport A Never place the beverage machine in any other position but upright There are numerous components that can be jostled out of place becoming very problematic for you Once the machine is set in place the compressor needs to rest for a minimum of 2 hours prior to running in order for the oils in the compressor to return to their non threatening position Q Are the beverage shims pre installed at the factory A Yes but they may have moved during shipping and should be reviewed prior to loading Q Are there different helix coils that will hold a larger number of products more product spaces A For other helix coil options please call Seaga Customer Care Q My Beverage Unit door will not line up amp lock What can I do Rev 2010 10 28 20 A This may be caused by an unlevel machine perhaps on an uneven surface We suggest you put all the units together and securely bolt them together as per the instructions This should resolve any fit issues Q Should I use a surge protector for the equipment A A surge protector is a small investment that can product your equipment We recommend using a surge protector Rev 2010 10 28 21
23. nt Door to access the VMC and enter Service Mode by pressing the Red Service Mode Button on the VMC Controller Fig 11 Figure 11 VMC Controller Red Service Mode Button Shelf Selection Harnes SERVICE MODE oin Changer Harness Motor Home Harness The Service Mode is entered and exited by pressing the Red Service Mode Button on the VMC All Service Mode functions are cycled and selected by pressing the DOWN 9 and UP 10 keys If no action is taken within 20 seconds the display will return to Standard Operation Mode Rev 2010 10 28 MOTOR COUNT Cnt Displays the total count of motors available in this vendor Enter Service Mode Cycle through the Service Mode until the display reads Cnt Press any keypad character other than the DOWN 9 or UP 10 key and the controller will display the motors it recognizes The total number of motors should equal the total number of selections BILL ESCROW ES Optional setting that when ON will return the bill to the customer if no vend is made when OFF the vendor will return coins to the customer Enter Service Mode Cycle through the Service Mode until the display reads ES Press any keypad character other than the DOWN 9 or UP 10 key to turn this mode ON ES y or OFF ES n This function is typically used to prevent the machine from being used as a changer MULTI VEND MODE UL Optional setting that when ON allows more than one
24. on top of the Beverage Unit carefully Please use proper lifting and safety precautions while placing the Snack Unit on top of Beverage Unit Open all Unit doors and remove the packing materials Keys can be found in the white envelope placed in the vend area of the Snack Unit Remove the tape on the tray levers of the Snack unit Also remove the protective paper from under each helix coil as well as the ties securing the ends of the helix coils during shipping Remove all protective plastic from the window lenses Remember at least two people are necessary to move any of the components of the machine Follow proper safety standard for lifting and working with electronic refrigerated equipment Rev 2010 10 28 4 INSTALLATION Once the machines have been unpacked and placed in their permanent location installation involves both electrical connection and mechanical attachment Tools required Adjustable wrench and Philips screwdriver For optimal installation follow the order of connections as outlined below 1 Mechanical Connection between Snack and Beverage Units The Snack and Beverage units must be screwed together for safety purposes Two screws are provided in the white envelope found in the vend area of the Snack unit Square the fronts and edges of the Snack and Beverage units Open the Snack unit door and locate the two holes at the bottom of the unit Insert both screws and tighten 2 Electrical Connection between Snack and Beverage
25. s to insure all prices are correct If there is a price set at 99 95 this will cause the light to stay on 3 Insure that the changer is properly connected Q Why do the coins insert reject immediately 1 Insure that the changer harness is connected properly Note always disconnect power to snack vendor before disconnecting and reconnecting payment system harnesses 2 Insure there is no pressure on the coin return lever located on the changer itself Slight pressure will cause the changer to automatically reject coins 3 Clean changer Q Why won t the unit take more than 3 1 bills or more than 1 5 bill A The VMC protects the amount of change in the changer and will only allow the bill acceptor to take bills up to the highest vend price in the machine For example if your highest vend price is 3 after inserting 3 1 bills or 1 5 you will not be able to insert more bills Q Can customers reach down and help themselves to product A No they can t The product door is a Triangle shaped flap designed to deter reach and theft When pushed the back of the triangle flap will come in contact with the bottom product tray and will become an anti theft wall to act as a block Q In the event of a power outage will I have to reprogram my prices settings etc A No your settings are stored but take note that you may have to reload your changer if the Exact Change Only light is on Q Are the price decals installed at the
26. t controls the on and off cycling of the compressor To determine if the compressor system is running it is sometimes difficult due to the fact that the compressor tends to be very quiet The sound and slight vibration from the fans running can sometimes be mistaken for the compressor running One way to tell if the compressor system is running is to cautiously place your hand on the compressor to feel if it is warm CAUTION as it may be hot to the touch If the compressor is stone cold and stays that way for an extended period of time you can assume there is an electrical problem in the circuitry or components that operate the compressor Another way to see if the compressor is running is to feel the air exiting the condenser coils from the front to see if there is any heat Any problems with the fans running can also lead to a cooling system failure In order for any cooling system to operate properly it is most important that all fans are running and that the condenser coil is kept clean and free of any dust dirt or obstructions Rev 2010 10 28 17 COMMON QUESTIONS AND ANSWERS Product prices payment systems and currency Q How high can I set my Prices A Each selection can be priced individually up to 99 95 Note Keep in mind when setting a price that you may have an effect on the Exact Change Only message Q Why does my Exact Change light stay on 1 Insure that proper levels of coins are loaded into the changer 2 Check price
27. u initially load the tubes completely full when setting up your vendor and that you do not allow your vendor s coin inventory to drop below three quarters full Fill all three coin tubs through the side of the changer as shown in Figure 15 COIN RETRIEVAL Coins can be retrieved from the vendor in three 3 ways the Coin Box Manual Coin Retrieval Button and the Coin Return Button The Coin Box sits below the vertical shelf The Coin Box holds all accepted coins except for coins needed to maintain inventory in the coin tubes Some overflow may occur The Manual Coin Retrieval buttons are located on the upper portion of the changer and are labeled A B and C Press the A B or C button to manually dispense coins In addition you can also go into Service Mode and choose the Coin function Pressing keys 1 through 7 will dispense coins Figure 14 Vertical Shelf and Components Coin Return puton Snack tray 1 Coin Chute Connector Son MORDA Snack tray 2 Coin Return Lever Connector Snack tray 3 Connector Bill Validator Beverage Unit Connector 4 Returned Coins Coin Changer Coin Tubes Coin Box The Coin Return Button pushes the Coin Return Lever which returns inserted coins to the customer Note If Force Vend is on pressing the Coin Return button will not return coins Rev 2010 10 28 14 Figure 15 Coin Changer Coin Return lever Coin Hopper Fill Slots Coin Tubes CLEARING COIN JAMS To clear
28. vend to be performed provided there is still credit remaining Enter Service Mode Cycle through the Service Mode until the display reads UL Press any keypad character other than the DOWN 9 or UP 10 key to turn this mode ON UL y or OFF UL n FORCE VEND MODE FC Optional setting that when ON requires a purchase once credit has been deposited Enter Service Mode Cycle through the Service Mode until the display reads FC Press any keypad character other than the DOWN 9 or UP 10 key to turn this mode ON FC y or OFF FC n Change is not available for return until at least one successful vend is made BEVERAGE SOLD OUT MODE Can Optional setting that when ON operates sold out function for this vendor and will display Sold Out when selection is empty Enter Service Mode Cycle through the Service Mode until the display reads Can Press any keypad character other than the DOWN 9 or UP 10 key to turn this mode ON Can y or OFF Can n Press A to save the new setting TEST ALL MOTORS Test Allows user to test all motors in your vendor Enter Service Mode Cycle through the Service Mode until the display reads Test Press any keypad character other than the DOWN 9 or UP 10 key to test all motors No other function can be accessed during the test The time this function requires will vary Display will return to Standard Operating Mode Import
29. vending Q Why won t my snack selection vend 1 Check to insure proper connection is made to vend motor 2 Go into sLct and choose selection this will home the motor if it is out of home 3 Inspect harness for visual breaks and replace harness if broken wires are found 4 If above steps fail switch motor with known working motor Q Why are vertical columns in my beverage unit double vending 1 Check bottle diameter to insure the bottle is not too small to vend should be with 2 to 3 in diameter 2 Insure shim is properly installed 3 Run lane in sLct mode and look to see if any error is displayed after vend is made If error is displayed check wiring to home switch located behind motor 4 Check home switch itself for cracks or breaks replace if necessary Q I ve loaded my beverage product chutes and columns to capacity why does my display say Sold Out 1 In the can drink chutes make sure the cans are loaded correctly and firmly pressed against the teeter totter mechanism to fully depress sold out switch In can drink columns insure wiring to sold out switch is connected properly In can drink columns remove teeter totter mechanism and inspect sold out switch to insure that the lever is not bent You may be able to slightly bend this back in place if necessary Run lane in sLct mode to insure motor is being recognized In the vertical column insure product is fully depressing the sold out lever In the vertical
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