International Money Transfer Service Manual
Contents
1. of RIV BA x Set PIN ATM International Money Deposit Procedure at ATM International Money Transfer Operation Guidebook Direct Banking Service Register for Service Transfer Service Manual Direct Banking Service International Money Transfer Service Register a Receiver for an International Money Transfer SEVEN BANK International Money Transfer Service App A series of convenient functions such as free outbound call to our English speaking staff in a push of a button How to Download sevenbank can be searched and downloaded from App Store Google Play For details of this app please confirm at http www sevenbank co jp soukin en app Inquiries Customer Center English eee 9 01 20 033 253 ot Free Service Hours 10 00 to 20 00 Sunday through Friday U nam k P Am excluding national holidays and the New Year 12 31 to 1 3 a J J RTI Website http www sevenbank co jp soukin en WLY Nid 39S Set PIN ATM Seven Bank ATMs As a general rule available 24 hours a day 365 days a year You can make deposits withdrawals and domestic money transfers at any time regardless of the day of the week or hour Withdrawals are free of charge from 7 00 to 19 00 and deposits are free of charge 24 hours a day There is no charge even on Saturdays Sundays and national holidays if it is during the daytime 19 002. 0000 or 9999 your date of birth such as the 4 digits from the day and month and your registered telephone number cannot be registered for your PIN Confirm Receipt Date of birth onnrm necelp Enter your date of birth of Email button Confirmation number after entry Enter the corresponding numbers printed on the back of your cash card ieee ry Notification of Temporary PIN postcard Click on the The screen might change Step 4 Email address confirmation Have an email sent to confirm your address Enter your email address E O Select whether to receive the email in HTML format 3 Click on the Send Confirmation Email Set the transfer limit per day The limit can be set for an amount between 0 and 10 million Yen in units of 10 000 Yen E 0 Enter the transfer limit a _ amp Click on the Entry Confirmation button If the setting is correct tick the check box I have confirmed the information entered Lle Click on Check Above and Save Teretere Logon procedure after 1st logon when logging on from your computer 21M 5 104 193S16 4 VdIAJaS Huryueg Pq N Access the Seven Bank website and click the Logon button Seven Bank Website http www sevenbank co jp english Enter the logon ID and logon password that were set in Step 3
3. JOAIBDOY e Ja sIHay After confirming the details enter the confirmation number printed on the back of your cash card and then click on the Check Above and Register Be sure copy down the request reference number because it will be needed for inquiries SiS 15031600009 Step4 Receiver registration process completed The Notification of Completion of Registration for International Money Transfer postcard will be sent to your registered address from Seven Bank The screen might change HISA C7 R P A It is prohibited to reproduce or copy etc without I Do J the express permission of Seven Bank Ltd The screens and specifications on this guide were updated on March 16 2015 K 029 E00 15 03 35
4. PIN you have selected enter twice Please see your Notification of Temporary PIN postcard A The same 4 digits such as 0000 or 9999 your date of birth such as the 4 digits from the day and month and your registered telephone number cannot be registered for your PIN BEES ARLE You have changed your PIN You can use the new PIN from the next time How to install the app Search for sevenbank in the App Store Google Play After downloading the app you can view the details in the video support The screen might change Procedure at ATM A Your ordinary deposit balance must be more than the expected amount and transfer fee in order to carry out an international money transfer Step 1 Start depositing Insert your cash card and press RAN Deposit a gt Press fA A Deposit A eT First press this multi language button to display another language besides Japanese and English Step 2 Jinsert bills Insert bills into the slot BMEANTARSL least EEIE E rem iP BEERA TET Confirm the amount and press 3A Confirm If you want to deposit an additional amount insert bills D Press BES2 Confirm Pt Leet brand al BAAS RNANRT SC ESL mS ee ee a HEZ Oe LEP T Pek ee si y Emri Step 4 Complete the procedure Press M2 Receipt if you need a sta
5. different from the country state and city in the receiver s address Please make sure to select a state and city when the receiver s country is the US and Mexico 64 Enter the name of the receiver 4 Enter the address of the receiver Enter your relationship to the receiver Select the bank name and enter the account number when registering a transfer for a receiver in the Philippines or China AN Make sure to check the account number before entering it because the account holder is not matched against the name of the receiver particularly when depositing into an account in the Philippines Select the currency ID Select a purpose of the money transfer You can select multiple purposes If you select a purpose that is different from above in your request for an International Money Transfer Seven Bank may check the transaction details Enter the details of the purpose ae m OOO 10 c 11 Select the expected frequency If you select multiple purposes enter the details for each of the selected purposes If you select multiple purposes select the expected frequency for each selected purpose Enter the expected amount per transaction The transfer limit per transaction is 1 million Yen and the transfer limit per year is 3 million Yen If you select multiple purposes select the amount to transfer for each selected purpose Jaysues UOW JEUO JEUJI U UL 104
6. into a Bank Account Press this to display other receivers Step4 Select a purpose Select a purpose of the money transfer Press a purpose of the money transfer Migrant Remittance Tuition Fee ee sites a free that differs from the A ia Seaman sow bas mcauncDemeacmeneaaNe already stated reason when requesting money to 4 MEKE Ta be sent overseas Seven Bank may check the Medical Fee Living Expense Rent transaction details ERA METAM Travel Expense Gift mE 7 The screen might change Step5 Request a money transfer Confirm the details of the money transfer and transfer the money y ra e D Press hss Confirm to transfer the money Be sure to take a statement after the money transfer process is completed Please confirm your transfer details including the Money Transfer Control _ Number MTCN and the Test Question and Answer printed on the statement The Test Question and Answer will be displayed only if it is required when the money transferred is received hyw you for chemine SEVEN BARK Itd Be sure to keep your statement in a safe location because you may need it for filing your income tax return Test Question gt Channel Code lt Answer gt 00081953 25 i A separate service charge is required for reissuing a statement op SEVEN BANE Step7 Contact the receiver Please notif
7. page 6 and click on Logon The customer s home screen for Internet Banking is displayed The screen might change QDd1Alas Jaysues AQUOW PUOMeUJAIU BdIAJaS Hulyueg paq UJ Direct Banking Service when registering from your computer International Money Transfer Service A If using Internet Banking for the first time complete the Register for Service procedure see pages 6 and 7 Step 1_ Logon to Direct Banking Service Access the Seven Bank website and click the Logon button Next enter your logon ID and logon password to logon Click the Logon button Seven Bank Website http www sevenbank co jp english Step 2_ Start money transfer process Select the International Money Transfer menu from the home screen to start the procedure Click the International Money Transfer button Step4 Confirm precautions Confirm the precautions for the international money transfer Click on Agree with Content Noted Above after confirming the Agreement Click on Enter Transfer Details The screen might change Step5 Enter transfer details Select the purpose of the money transfer Enter the amount to transfer in Yen Select a purpose of the money transfer Aa qe Mm If you have selected a reason that differs fr
8. A separate Transfer Charge is required for domestic money transfers A Seven Bank ATMs may be unavailable during certain hours due to system maintenance work or the like If the store where the ATM is installed is not open 24 hours a day the ATM is unavailable after the store is closed even if it is during the service hours of ATMs Including consumption tax etc A maximum of 50 bills can be withdrawn or deposited at a time The following transactions are unavailable X Transactions using a passbook X Domestic money transfer with cash X Processing of coins X Specify deposit amount less than the amount inserted X Exchange money When you use a Seven Bank ATM for the first time follow the procedure below to change your temporary PIN to a new PIN Direct Banking Service can also be used to change your PIN See pages 6 and 7 Items to Have Ready Cash card 3 Notification of masose i r Temporary PIN REES Have your cash card and Notification of Temporary E EA eater i E PIN postcard ready ae E Pedgistiavion Procedure atan ATN sennoina amareiantiinanis a E AMO ELT CRE E Insert your cash card and press Faas PIN Change b A T Sah ME EELA FE i EEr e aE S ETTER shite 4 ks 2 Enter your PIN in the order shown below using the buttons to the right of the screen Temporary PIN The new
9. ank Account Deposit into a Bank Account as a way to receive funds in China A deposit procedure is required when making your first deposit into the designated account of the receiver s bank Therefore be sure to have the registered receiver call the China Hotline Western Union within 3 business days which includes the transfer date at the receiver s bank China Hotline 800 820 8050 Toll free or 021 6866 4622 A fee will be charged Service hours 8 00 20 00 every day When using this service please confirm the above in advance by contacting the Western Union Call Center 0034 800 400 733 The screen might change Jaysues AQUO JCUOIWeUJAIU WLY 3e 31Npa201d Direct Banking Service when registering from your computer Register for Service Step 1 Start Register for Service Access the Seven Bank website and click on the Register for Direct Banking Service button Click on the Register for Direct EX Banking Service button http www sevenbank co jp english BOC OMAONSA CHS ae Enter your branch number account number and customer ID for verification D Enter the following items in half size alphanumeric characters Branch number and account number Enter the branch number 3 alphanumeric characters and account number 7 alphanumeric characters that are printed on the front of the cash card Customer ID Enter your Customer ID 7 alphan
10. cribed by Seven Bank etc Important note to Cash at an Agent Location Your money transfer can be received only during business hours at payment centers of sub agents etc affiliated with the alliance partner group companies of The Western Union Company Your money transfer will be received at a payment center located in the receiver s country that you designate or specified state and city thereof and as a general rule in cash in the receiving currency that you designate Money transfers received by Seven Bank will be paid only within the scope of limitations due to restrictions of trade by Western Union and your designated payment center Therefore even if Seven Bank has received a money transfer it may be impossible for the transfer to be received at some or all of the payment centers located in the receiver s country that you designate The aforementioned restrictions include receiving currency restrictions related to payment credit limit payment frequency handling classification and handling quantity restrictions on the recipient s age restrictions on receipt by individuals under a certain age etc and requirements concerning address and residence etc as well as legal restrictions in the receiver s country etc OReceipt requires presentation of transfer details as well as procedures such as presentation and supply of documents and information from the designated payment center Important note to Deposit into a B
11. hone application written request Approximately 8 business days after the application is returned The customer calls the Customer Center and is sent an Application form to register a receiver for an international money transfer Fill out the prescribed items in the Application form mailed by Seven Bank enclose the required documents in the return envelope and mail it back If internal processing falls on a Seven Bank holiday etc it may take more time to process your request Customer Center English 615 0 120 033 2593 Toll Free Service Hours 10 00 to 20 00 Sunday through Friday excluding national holidays and the New Year 12 31 to 1 3 Apply via Direct Brel alaiare Service when using a computer Step1 Starting the procedure to register a receiver for an international money transfer Select the International Money Transfer menu on the top page of Direct Banking Service and select Add New Receiver D Click on Add New Receiver D If you consent to the agreement for registering a receiver to the International Money Transfer Service then click on the To Receiver s Details Entry The screen might change Step 2 Enter the receiver s details Enter the details for the receiver to be registered Use the alphabet when entering unless otherwise specified Select a way to receive Select the receiver s country country state and city Please note that this is
12. om the already stated reason when requesting money to be sent overseas Seven Bank may check the transaction details Enter the amount to transfer in Yen le A Do not include the transfer fee Click on the To Transfer Details Confirmation button Click on the Check and Transfer Money Confirm your transfer details including the Money Transfer Control Number MTCN and the Test Question and Answer Confirm the Money Transfer Control Number MTCN and other items ee eee PPro Cage 4 O25 08 ann Step 8 Contact the receiver A Please refer to step 7 of Procedure at ATM International Money Transfer on page 5 about contacting the receiver The screen might change QDIAaS Jaysues uUow jeuoneuau V15 Hurjueg Pq Jajsues ADUOW JEUOCIEUJA U UL 104 JaAladay L JaysIBay J Register a Receiver for an International Money Transfer Use one of the following ways to register a receiver for an international money transfer Apply via Direct Banking Service Approximately 2 to 3 business days The application process for registering a receiver for an International Money Transfer can be completed directly via Direct Banking Service You can apply 24 hours a day 365 day a year If internal processing falls on a Seven Bank holiday etc it may take more time to process your request R Telep
13. tement Press 2 Confirm if you do not need it Take your cash card and the statement if you pressed Ze Receipt D Press either one of the buttons If you need a statement If you do not need a statement 2 aa PEHL LSE ees ee Rent Stl Sone es al 2 Take your cash card and the statement if you pressed 2 Receipt The screen might change sod dq WLY 2 31Np 201d N Procedure at AIM International Money Transfer A ATM service is not available if your PIN has not been set See page 2 Step1 Start an international money transfer Insert your cash card and press INE International Money Transfer Press NXE International Money Transfer Bes t Jntermotionol Money Transfer A First press this multi language button to display t another language besides Japanese and English 5 O t BEES tae POSS TRL ASL D Enter your PIN using the numeric keys Enter an amount to transfer in Yen using the numeric keys and press the HJ Yen button A Do not include the transfer fee Confirm the amount and press ER Confirm Jajsues AQUOW jLeuoeu14U WLY 3 31Npd01d Step3 Select a receiver Select a receiver from the list of registered receivers Press the number of the receiver you selected JAX Check Cash at an Agent Location and Deposit
14. umeric characters printed on the back of the cash card Telephone number Enter the telephone number for your home phone or mobile phone that you registered in your application Image authentication For security enter the same characters that are displayed in the image Click on the Register for Direct Banking Service button after entry 21M 5 104 193S16 4 VdIAJaS Huryueg PA C HARRERA Set a logon ID password and other items Enter the following registration information enter all half size alphanumeric characters Logon ID le Be sure to enter a logon ID that is between 6 and 32 characters long comprised of alphanumeric characters A logon ID with only numerical characters cannot be set Press Confirm Unused Logon ID below to confirm that the logon ID is not being used Please avoid using a combination of numbers and letters that can easily be guessed by others Logon password Be sure to enter a logon password that is between 6 and 32 characters long comprised of alphanumeric characters A logon password with only numerical characters cannot be set Please avoid using a combination of numbers and letters that can easily be guessed by others Temporary PIN Enter your temporary PIN 4 alohanumeric characters printed on the Notification of Temporary PIN postcard PIN Enter your new 4 digit number for the cash card PIN after changing it A The same 4 digits such as
15. y your intended receiver of your transfer details including the Money Transfer Control Number MTCN and the Test Question and Answer since these transfer details are required for receiving the money transfer A Please handle your transfer details with care including the Money Transfer Control Number MTCN and the Test Question and Answer Please do not give your transfer details to anyone other than the intended receiver Seven Bank will not be liable for any damages arising from the use of the Money Transfer Control Number MTCN or the Test Question and or Answer by any third party other than you or the intended receiver Important note for receiving funds Depending on the receiver s country 1 the conversion from Japanese Yen to the foreign currency designated by the customer may be made at the time of payment to the receiver at the time of the deposit into the receiver s bank account or any other time using the foreign exchange rate prescribed by Seven Bank 2 duty commission may be applied when paying the money transfer or when depositing into the receiver s bank account or 3 the exchange rate or amount to be received as shown on the transaction page may differ from the actual figures for reasons such as the received currency having been converted to other currencies at the time of payment to the receiver at the time of the deposit into the receiver s bank account or any other time using the foreign exchange rate pres
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