Phaser 4400 Laser Printer Service Manual
Contents
1. Resolution Addressability 600 1200 dots per inch dpi switchable at full engine speed Operating Modes Ready Mode Ready to receive data Power Saver Mode entered after a user specified period of Print Engine inactivity since completion of the last print to minimize energy consumption Continuous Operating Printing Speed Paper Size Fuser Setting Duplex Low Medium High Extra High ipm Letter SEF 18 26 22 8 19 A4 SEF 18 25 22 8 18 Legal 14 SEF 18 21 5 18 7 5 16 Legal 13 SEF 18 21 5 18 7 5 16 Executive 18 26 22 8 19 B5 JIS SEF 18 26 22 8 19 Fuser Configuration Low Medium setting High Extra High setting Temperature Range 194 209 C Range 197 212 C 381 408 F 387 414 F First Print Out Tray 1 tsec Tray 2 sec Tray 3 sec MPT sec Engine speed only Paper Size Simp Dup Simp Dup Simp Dup Simp Dup Letter 7 5 13 8 83 146 9 2 15 5 7 7 14 0 14 6 15 4 16 3 14 8 A4 7 6 14 0 84 14 8 9 3 15 7 7 8 15 9 15 4 16 2 17 1 17 3 Warm up time From a cold start 22 C 71 6 F ambient temperature to READY TO PRINT within 70 seconds 1 18 Phaser 4400 Laser Printer Service Manual Electrical Specifications Characteristic Specification Power supply 120 VAC 98 140 VAC 50 60 Hz 47 Hz 63 Hz 220 240 VAC 198 264 VAC 50 60 Hz 47 Hz 63 Hz Power consumption Maximum 600 Watts Printing 525 Watts hour or 1792 Btus hour Standby 110 Watts ho2. TCP IP Print Configuration Pages Set Front Panel Language Tray Setup Menu Intelligent Ready Startup Page Set Front Panel Intensity Set Front Panel Contrast Set Power Saver Timeout Set Load Paper Timeout Proof Print Jobs Saved Print Jobs Secure Print Jobs Office Demonstration 2 Sided Demonstration Print PCL Font List Print PostScript Font List Print Test Prints Print Help Guide Printer Identification Improve Print Quality Fuser Life Reset Fuser Life CentreWare IS EtherTalk NetWare Set IPX Frame Type MPT Setup Menu Envelope Feeder Setup Menu Tray 1 Setup Menu Tray 2 Setup Menu 2 Tray 3 Setup Menu 2 Set Custom Units Set Tray Sequence Fuser Configuration Menu Output Tray Switch Low Toner Prints Job Defaults Menu Accessible Front Panel Reset Printer Setup Menu Print Disk Directory Print Flash Directory gt Print Usage Profile Print Configuration Pages Print Help Guide Print Diagnostics Pages Print Paper Tips Page Model Printer Name Print Server IP Address Select for Installation Serial Activation Date Print Diagnostics Pages Print Paper Tips Page Network Questions Supplies Info Menu same as above Resolve Paper Jams Phaser 4400 Laser Printer Service Manual Total Print Count IPP SLP SSDP Set Ethernet Speed Set Paper Source Set Paper Destination Job Offset Set 2 Sided Printing4 Set Print Quantity Set Print Quality Mode PostScr
3. capability Stacker 97S02881 Adds 500 sheet output capacity with offset capability Envelope Feeder 97S02879 Provides dedicated envelope feed 1 6 Phaser 4400 Laser Printer Service Manual T i q e qd i o i s4400 346 4400 349 Printer options No Description 1 500 Sheet Stacker Envelope feeder 550 sheet feeder with tray 2 550 sheet feeder with tray 3 LENS LE Automatic duplex unit Phaser 4400 Laser Printer Service Manual 1 7 Front Panel Configuration The Front Panel consists of one tricolor LED a display window and six functional keys These keys navigate the menu system perform functions and select modes of operation for the printer The LED light emitting diode above the Graphics Display can be green yellow or red and can be off blinking or steady LED indications Green Ready to Print Flashing Green Receiving Processing Data or Printing Flashing Yellow Warning Flashing Red Error blinks in unison with Image Processor Health LED 3 4 6 s4400 006 Phaser 4400 Front Panel Configuration Front Panel Key Descriptions 1 Status LED 5 Up Arrow Key scrolls up the menu System 2 Graphic front panel display 6 Down Arrow Key scrolls down the menu System 3 Cancel Key 7 OK select Key 4 Back Key 8 INFO Key for additional explanation or h
4. 4400DT includes all the features of the 4400N but comes standard with built in auto duplexing and one added 550 sheet feeder Phaser 4400DXThe Phaser 4400DX includes all the features of the 4400DT along with a 20 Gbyte hard drive and a Stacker with offset Page Description Languages PDL m PCL5e 6 W Adobe PostScript 3 m PDF Resident Fonts W 39 PostScript Roman fonts available on all models plus an additional 97 Roman fonts available with the optional Hard Drive W 81 PCL fonts more fonts are available with the optional internal Hard Drive 1 2 Phaser 4400 Laser Printer Service Manual Printer Memory Configuration The printer features two slots which accept 32 64 and 128 Mbyte SDRAM DIMMs All combinations except 32 Mbytes alone are allowed to a maximum of 256 Mbytes The Phaser 4400B reports 32 Mbytes of memory even though it has a 64 Mbyte DIMM installed In order to get the full 64 Mbytes of memory to be reported as well as activate other features users must upgrade to the N model with a Configuration Upgrade Kit part number 098804703 The Startup page and the Configuration pages list the amount of RAM installed in the printer If the memory does not meet the following specifications it is ignored by the printer m PC133 DRAM Standard W 144 Pin SODIMM W Serial Presence Detect m 3 3 Volt Monitoring Consumables The status of printer consumables is available through the Supplies Info Menu Replac
5. ECK STOP indicator which illuminates when various fatal errors occur in the CPU 1 10 Phaser 4400 Laser Printer Service Manual Rear Panel Configuration Interfaces m IEEE 1284 parallel W Ethernet 10 100BaseTx m USB On the Ethernet port the green LED is a RECEIVE DATA indicator and the yellow LED is a TRANSMIT DATA indicator Rear Panel DIP Switch Settings Note The DIP switch setting information presented here is meant to provide a means of returning to as shipped status in case the switches have been inadvertently changed Except in extreme circumstances the DIP switches should be left in the Normal operating mode The DIP switches are defined as follows W Switches 1 2 select the modes of operation as follows DIP Switch Settings Mode of Operation Sw1 Sw2 SW3 SWA Normal or Customer Open Open Open Open Manufacturing Open Closed Open Open Developer no POST Closed Closed Open Open Disaster Recovery vxWorks only Closed Open Open Open W Switch 3 selects whether the rear panel serial port presents PostScript or vxWorks backchannel messages OPEN presents PostScript Closed presents vxWorks W Switch 4 is an IP board Reset switch normally OPEN Processor Information The processor used on the Image Processor board is a 266 MHz PowerPC processor Phaser 4400 Laser Printer Service Manual 1 11 Machine Orientation For servicing the Phaser 4400 Laser Printer all references to machine orientation ar
6. General Information The Xerox Phaser 4400 Laser Printer Service Manual is the primary document used for repairing maintaining and troubleshooting To ensure complete understanding of the product participation in Xerox Phaser 4400 Service Training is recommended Section Contents Phaser 4400 Laser Printer Overview 0000 cece eee eee eens 1 2 Configurations es ets REY Dro Gk aden cae pont gale gah dpe nae a eae Motes 1 2 Printer Memory Configuration 0 0 0 eee eee ee 1 3 Monitoring Consumables s 34k reper rp phe be URP UE T 1 3 REPACKAGING Infommaloln aia oan ihv Robbe na bbe amare wa Poen ER na 1 3 Parts of the Printer o cioe er RR Rr rtr RR nnns 1 4 Base Configuration Components cese one rA S rRPHE donde ees 1 4 Interal Components x 02 x paca dufsved ba Meee aes den RUE UR OR nda 1 6 Printer Opllonss cssoterpREFPPERIESO DRI UY eg PPILPYQCHOCIRRESPn Ege ES 1 6 Front Panel Configuration 2 acram dare trc ec en Rr RR Rt Rte s 1 8 Image Processor BOSE a ud opo RUBRI DER ARE RECMRIC REPE PEPTIDE EIS 1 10 Machine Orientation llle ne 1 12 Men Map niti ere dre dy aecue Gh bated are Ree duse sU UB bsc eduse USUS Bees 1 13 Printer Specifications llle 1 14 Physical Specifications 3 2 nci uc eR E RERERERES TQ Eau SERA ke os 1 14 Mediaiand Tray Specifications ci sosanna ehe rore retta 1 14 Functional Specifications 25 2c eter reb hb epe ht hk 1 18 Electric
7. al Specifications i2 asesina tette e he ur bo Robes 1 19 Environmental Specifications ier terr Rx RE REA 1 19 Phaser 4400 Laser Printer Service Manual 1 1 Phaser 4400 Laser Printer Overview The Phaser 4400 Laser Printer combines a monochrome print engine with an image processor supporting PostScript 3 and PCL5e 6 The Phaser 4400 is a high performance 26 ppm desktop laser printer with a resolution up to 1200 x 1200 dpi Configurations The Phaser 4400 is available in four configurations A replaceable Configuration Upgrade Chip holds configuration information that enables or disables built in features as described here Phaser 4400B The Phaser 4400B is the base configuration laser printer The printer comes standard with 32 Mbytes of memory 600 x 600 dpi resolution USB and Parallel support a built in Multi Purpose Tray and a 550 sheet universal paper tray Note The Phaser 4400B reports 32 Mbytes of memory even though it has a 64 Mbyte DIMM installed In order to get the full 64 Mbytes of memory to be reported as well as activate other features users need to upgrade to the N configuration with a Configuration Upgrade Kit part number 098804703 Phaser 4400N The Phaser 4400N is the networking configuration This configuration includes all the features of the 4400B but comes with 64 Mbytes of memory built in 10 100 Ethernet networking capabilities and a resolution up to 1200 x 1200 dpi Phaser 4400DT The Phaser
8. e as illustrated below Left Side s4400 316 Front gc Direction Right Side Process Direction Machine Orientation 1 12 Phaser 4400 Laser Printer Service Manual Menu Map The menu map shown here lists the choices available when you select Menus and is printed when you select Print Menu Map from the top level of Menus The order of menus items and values found in the Menu Map is the order in which the menus items and values are displayed when scrolling through the menu items Menus and items in this map marked with a numbered footnote do not appear on the front panel display unless the associated option is installed in the printer Items in this map marked with an asterisk do not appear on the base configuration 4400B Print Menu Map Prints this page Supplies Info Menu Provides supplies usage information Connection Setup Menu Provides tools to help connect the printer Printer Setup Menu Provides tools to set up the default printer behavior Printable Pages Menu Provides a list of all of the pages stored in the printer for easy printing Support Menu Provides tools and information on troubleshooting the printer OptionalFeatures Legend Requires optional 1 Hard drive 2 Trays 3 Stacker 4 Duplex unit 5 Flash DIMM Print Paper Tips Page Print Cartridge Toner Life Print Connection Setup Page Print Configuration Pages TCP IP Address Menu
9. eable Items Print Life Print Cartridge rated at 5 image High Capacity 15 000 coverage of letter size paper Toner wt 620 g 1 36 Ibs Standard Capacity 10 000 Toner wt 420 g 9 Ibs Maintenance Kit includes Fuser up to 200 000 Transfer Roller and nine rollers for Feed Retard and Nudger Roller assemblies Repackaging Information If the printer must be returned to Xerox and the customer has not saved the shipping box and all internal packaging a repackaging kit is available for order from the local Customer Support Center Repackaging Kit part number 065 0606 00 Phaser 4400 Laser Printer Service Manual 1 3 Parts of the Printer The parts of the printer are covered here in three groups W Base configuration components W Internal components W Printer options Base Configuration Components Front view of base configuration pi s4400 348 No Description Paper exit slot Standard Output Tray Front panel Front cover shown closed Multi Purpose Tray MPT Multi Purpose Tray extension Power switch Tray 1 eoe N j A e 9 N Paper level gauge 1 4 Phaser 4400 Laser Printer Service Manual 2 Rear view of base configuration No Description Option Cover Rear cover release Rear cover shown closed Parallel connector USB connector Ethernet connecto
10. easured in accordance with BAM Standard Phaser 4400 Laser Printer Service Manual 1 19 1 20 Phaser 4400 Laser Printer Service Manual
11. elp 1 8 Phaser 4400 Laser Printer Service Manual Front Panel Shortcuts Mode Press this selection at power on Skip execution of POST diagnostics OK Print Service Menu Map INFO Reset PostScript NVRAM BACK OK When Password appears press UP DOWN keys within 2 seconds Enter Service Diagnostics BACK INFO Phaser 4400 Laser Printer Service Manual 1 9 Image Processor Board The following components must be transferred from the old board when installing a new Image Processor Board in the printer E SDRAM DIMMs Slot 1 on the left slot 2 on the right m NVRAM W Configuration Upgrade Chip m Flash DIMM See RRP 9 2 Image Processor Board on page 6 88 for information on replacing the Image Processor Board DS390 SDRAM ps3so DIMMs cee DIP switches Parallel port ij NVRAM EL rem DIMM Memory battery D AD USB port F Ethernet port DS211 Configuration Upgrade Chip DS210 s4400 329 Inside the printer on the Image Processor board are four LEDs shown in the figure DS210 illuminates when the e net rate is set to 10 Mbits sec off indicates 100 Mbits sec DS211 illuminates when a link is established DS380 is the HEALTH LED The CPU flashes this LED to indicate that it is alive or in the case of a failure the CPU flashes this LED and the Front Panel LED also with a code to help diagnose the problem DS390 is the CH
12. ipt Job Defaults Menu PCL Job Defaults Menu Reset Job Defaults Reset Printer Setup NOW Power Saver Metric Defaults Print Connection Setup Page Print Startup Page Print Menu Map Service Pages Menu Print Connection Setup Page Print Configuration Pages Print NetWare Start Log Print NetWare Runtime Log Print TCP IP Start Log Print TCP IP Runtime Log Print AppleTalk Start Log Print AppleTalk Runtime Log Print Hardware Start Log PostScript Error Info Reset Connection Setup Print Paper Tips Page Online Jam Prevention Guide Usage Profile Menu Service Tools Menu Parallel Setup Menu USB Setup Menu Reset Connection Setup Error info Image Smoothing Edge to Edge Printing Set Font Number Set Pitch Set Point Size Select Symbol Set Set Orientation Set Form Length Line Termination Edge to Edge Printing Print NetWare Start Log Print NetWare Runtime Log Print TCP IP Start Log Print TCP IP Runtime Log Print AppleTalk Start Log Print AppleTalk Runtime Log Print Hardware Start Log Print Usage Profile Email Full Report Email Job Report Reset NVRAM Fault History Hexadecimal Mode s4400_318 1 13 Printer Specifications Physical Specifications Physical Dimensions Printer Dimensions Value Size and weight not Width 422 mm x Depth 439 mm x Height 413 mm 16 5 in x including the Print 17 25 in x 16 25 in Cartridge Image mes Processor Board or any Weight 25 Kg 55 Ibs opti
13. nteed to produce excellent results on your Xerox Phaser 4400 Laser Printer Print quality and paper handling performance may vary depending on vendor and type of paper used Note If you change the type of paper or transparencies you must specify the type on the front panel of the printer For the Multi Purpose Tray or envelope feeder only if you change the size of paper also specify the size on the front panel Supported paper and paper sizes Input Output Paper Type 550 Sheet Tray Uga Pose Fpelppe TE REA A4 210 x 297 mm e e _ e e A5 148 x 210 mm e e m e e AG 105 x 148 mm custom e e e e ISO B5 176 x 250 mm custom e e e B5 JIS 182 x 257 mm e e ET e e Index Card 3 x 5 in p e ES e X Statement 5 5 x 8 5 in custom e e e Executive 7 25 x 10 5 in e e e e Letter 8 5 x 11 in e e e e US Folio 8 5 x 13 in e e e e Legal 8 5 x 14 in e e e e Envelopes 10 Commercial 4 12 x 9 5 in custom e e e e Monarch 3 87 x 7 5 in custom e e e e DL 110 x 220 mm custom e e e e C5 162 x 229 mm custom e e e B5 176 x 250 mm custom e custom e e Transparencies A4 210 x 297 mm e e Letter 8 5 x 11 in e e e e Labels A4 210 x 297 mm e e d e O Letter 8 5 x 11 in e e e m Capacity 550 100 75 500 500 Short edge feed 1 Simplex one sided printing only 2 Maximum capacity at 75 g m 20 lb paper stock Capacity is reduced for heavier
14. ons Packaged Weight 32 7 kg 72 Ibs Printer clearances Clearances Value Top to closest With Stacker 102 mm 4 0 overhead object Without Stacker 292 mm 11 5 Left Minimum 12 or 300 mm Right 300 mm 12 in Front Minimum 600 mm 24 in Rear Minimum 600 mm 24 in Mounting surface Horizontal bias within 5 of level flatness Media and Tray Specifications Refer to the Paper Tips pages shown beginning on page 1 15 You can print the Paper Tips pages from the Front Panel by selecting Menus Supplies Info Menu Print Paper Tips Page The following table lists the total paper capacities available with the three paper deck combinations Maximum Paper Stack Capacity Combination MBF 1st deck 2nd deck 3rd deck Total standard standard option option Capacity 1 100 sheets 550 sheets 650 sheets 2 100 sheets 550 sheets 550 sheets 1200 sheets 3 100 sheets 550 sheets 550 sheets 550 sheets 1750 sheets Note Paper stack capacity applies to baseline paper Xerox 4200 4024 20 Ib Letter and RX 80 A4 3R91720 1 14 Phaser 4400 Laser Printer Service Manual The Paper Tips Pages shown here list the supported paper and paper sizes and provide the paper specifications for the printer Refer to the following tables to ensure the best print quality and to avoid paper jams For best results use Xerox branded paper as it is guara
15. r Power cord receptacle Left cover o o N om RON Ventilation slots Phaser 4400 Laser Printer Service Manual S4400 347 1 5 Internal Components s4400 345 4400 336 Front and rear views with covers open No Description 1 Print Cartridge Front cover shown open Fuser P N Rear door shown open Printer Options The following customer installed options are available for the Phaser 4400 printer Option Customer Description Order Number 32 Mbyte DIMM 97S02923 32 Mbyte Memory 64 Mbyte DIMM 97802912 64 Mbyte Memory 128 Mbyte DIMM 97802913 128 Mbyte Memory 16 Mbyte Flash DIMM 97802914 16 Mbyte Flash ROM for storage of fonts forms etc 4400 Network 98804703 Configuration Upgrade Chip upgrades a Base printer Upgrade Kit to a Network printer 20 Gbyte Hard Drive 97S02917 Adds hard disk capability to the printer m Stores fonts forms etc m Enables collation proof secure and save jobs m Provides user documentation setup and care videos and printer drivers 550 Sheet Feeder 97802878 Provides 550 sheet additional input capacity when used in conjunction with the 550 sheet Paper Tray You can install one or two 550 Sheet Feeders 550 Sheet Paper Tray 109R00448 Used with the 550 Sheet Feeder The Tray holds 550 sheets of paper Duplex Unit 97S02880 Provides duplex two sided printing
16. ring supplies See www xerox com officeprinting 4400supplies for information on ordering supplies Xerox Branded Paper Item Plain Paper Xerox Premier 80 Xerox Premier 80 Xerox 4024 DP statement Xerox 4024 DP Xerox 4024 DP folio Xerox 4024 DP legal Transparencies Xerox 3M Type L transparencies Xerox Clear transparencies Labels Xerox A4 24 up label Xerox Multi purpose 30 up label Replaceable Items Item Standard Capacity Print Cartridge High Capacity Print Cartridge Maintenance Kit Contains a Fuser Cartridge 1 Transfer Roll and 9 Feed Rollers s4400 353 Paper Tips Page 3 of 3 Paper Size A4 210 x 297 mm A5 148 x 210 mm Statement 5 5 x 8 5 in Letter 8 5 x 11 in Folio 8 5 x 13 in Legal 8 5 x 14 in A4 210 x 297 mm Letter 8 5 x 11 in A4 210 x 297 mm Letter 8 5 x 11 in Part Number 113R00627 113R00628 108R00497 for 110 V 60 Hz 108R00498 for 220 V 50 Hz Phaser 4400 Laser Printer Service Manual Part Number 3R91720 3R91832 3R2072 3R721 3R725 3R727 3R91334 3R4446 3R96178 3R12051 Functional Specifications Characteristic Specification Printing process Recording System Electro photographic system roller charging single component magnetic toner development Exposure System Infrared Laser Diode Beam Scanning Class 1 Laser Product Class 3B Laser rated at 5 mW output 780 nm Fusing System Heat and pressure
17. thicker stock s4400_351 Paper Tips Page 1 of 3 Phaser 4400 Laser Printer Service Manual 1 15 Custom paper sizes Input Output 550 Sheet Tray Multi Purpose Tray Envelope Feeder Standard Tray 500 Sheet Stacker Simplex one sided Width 98 216 mm 76 216 mm 98 178 mm 76 216 mm 98 216 mm 3 87 8 5 in 3 0 8 5 in 3 87 7 0 in 3 0 8 5 in 3 87 8 5 in TM 148 356 mm 127 356 mm 148 254 mm 127 356 mm 148 356 mm eng 5 83 14 0 in 50 140 in 5 83 10 0 in 5 0 14 0 in 583 14 0 in Duplex two sided 182 216 mm 182 216 mm S Input Wan 7 16 85 in 7 16 85 in ame as mpu 257 356 mm 257 356 mm Length d 102 14 0 in 10 12 14 0 in Selina is iat Paper weights The Phaser 4400 Laser Printer supports paper weights as follows 16 130 Ibs 60 216 g m simplex one sided 16 28 Ibs 60 105 g m duplex two sided Plain Paper 60 120 g m 16 32 Ib Card Stock 120 216 g m 32 130 Ib Paper tips f excessive jams occur flip the paper in the tray or install fresh paper from a newly opened ream Transparencies should be fanned prior to loading Other size envelopes may be printed as custom paper sizes Use only paper envelopes Do not use envelopes with windows or metal clasps Label media should be fanned prior to loading Do not print to label stock once a label has been removed s4400 352 Paper Tips Page 2 of 3 1 16 Phaser 4400 Laser Printer Service Manual Orde
18. ur or 375 Btus hour Power Saver 20 Watts hour or 68 Btus hour Note No electrical power is supplied to the Fuser assembly in Power Saver Mode Environmental Specifications Characteristic Specification Operating environment 5 35 C 41 95 F 15 to 85 Relative Humidity operating 0 3100 meter 10171 ft above sea level Storage environment with a packed Print Cartridge Normal condition 12 months maximum at 0 35 C 32 95 F 15 80 Relative Humidity with no condensation present Severe condition 1 month maximum at 20 to 0 C 4 to 32 F or 35 to 40 C 95 to104 F 5 15 or 80 95 Relative Humidity with no condensation present Storage environment without a packed Print Cartridge Normal condition 12 months maximum at 20 to 50 C 4 to 58 F 5 85 Relative Humidity with no condensation present Severe condition 48 hours maximum at 50 60 C 122 140 F 85 95 Relative Humidity with no condensation present Heat Emission Maximum 2730 BTU Average 1603 102 sleep mode Acoustic Noise MPT closed options are Duplex Unit two additional feeders Envelope Feeder Stacker Standby 4 9 B 35 0 dB A Power Saver 0 dB above background noise Printing without options 6 8 B 52 0 dB A Printing with options 7 1 B 55 5 dB A Dust Emission No more than 0 075 mg m3 concentration Ozone Emission No more than 0 02 mg m3 concentration m
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