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1. 33 Using Support Tools 33 Hardware Troubleshooter 35 Dell Diagnostics siii 000004 36 System Restore 38 Contents Restoring Your Operating System Windows XP Using Dell PC Restore Windows Vista Dell Factory Image Restore Operating System Reinstallation Technical Support and Customer Service Getting Help DellConnect Online Services aa AutoTech Service eee Product Information Returning Items for Repair Under Warranty or for Credit Before You Call ccissnsstnia sore Contacting Dell ves corra Finding More Information and Resources Setting Up Your Inspiron Laptop This section provides information about Restricting airflow around your Inspiron setting up your Inspiron 1525 1526 laptop and computer may cause it to overheat To prevent connecting peripherals overheating ensure that you leave at least 10 2 cm 4 in atthe back of the computer and a Before Setting Up Your Computer minimum of 5 1 cm 2 in on all other sides You should never put your computer in an enclosed space such as a cabinet or drawer when it is powered on When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer NOTICE Placing or stacking heavy or sharp objects on the computer may result in permanent
2. Turns on steadily or blinks to indicate battery 1 2345 charge status 12 4 wir status light Turns on when wireless networking is enabled Use the wireless switch located at the right side of the computer to quickly turn all wireless communication on and off Using The Wireless Switch To turn on the wireless switch slide it away from the front of the computer until it clicks into place a A _ E B Momentary Bluetooth status light Turns on when a card with Bluetooth wireless technology is enabled Y NOTE The card with Bluetooth wireless technology is an optional feature Using Your Inspiron Laptop To turn off Bluetooth wireless right click the bluetooth icon in the notification area of your desktop and click Disable Bluetooth Radio or use the wireless switch 13 Using Your Inspiron Laptop Right Side Features 1 P Wireless On Off switch Use this switch to rapidly turn all wireless devices off or on such as WLAN cards and internal cards with Bluetooth wireless technology The wireless switch may be in the Off position when your computer is shipped to you To turn the switch On slide the switch away from the front of the computer until it clicks into place a ae ra Momentary si K NOTE This switch can be deactivated 93 through Dell QuickSet or the BIOS 1 system setup program Off Disables wireless devices On Enables wireless devices momentary Sc
3. Backing Up Your Data on Windows XP It is recommended that you periodically back up files and folders on your computer To back up files 1 Click Start All Programs Accessories System Tools Backup 2 Follow the instructions in the Back up Files wizard 25 Solving Problems This section provides troubleshooting information for your computer If you can not solve your problem using the following guidelines see Using Support Tools on page 33 or Contacting Dell on page 50 AN CAUTION Only trained service personnel should remove the computer cover See the Service Manual on the Dell Support website at support dell com for advanced service and troubleshooting instructions 26 Network Problems Wireless Connections If the network connection is lost The wireless switch may be off To turn on the wireless switch slide it from the rear to the front of the computer until it clicks into place Momentary The wireless router is offline or wireless has been disabled on the computer e Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub e Re establish your connection to the wireless router a Save and close any open files and exit any open programs b Click Start Y Connect To c Follow the instructions on the screen to complete the setup Solving Problems Wired Connections If the network con
4. 30 If a program crashes repeatedly Check the software documentation lf necessary uninstall and then reinstall the program K NOTE Software usually includes installation instructions in its documentation or on CD If the computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista non XP operating system environments Windows Vista 1 Click Start O Control Panel Programs Use an older program with this version of Windows 2 Inthe welcome screen click Next 3 Follow the instructions on the screen Windows XP 1 Click Start All Programs Accessories Program Compatibility Wizard 2 Inthe welcome screen click Next 3 Follow the instructions on the screen If a solid blue screen appears Turn the computer off If you are unable to get a response Solving Problems by pressing a key on your keyboard or moving your pointer or mouse press and hold the power button
5. ExpressCard connector Cards supported ExpressCard connector size 1600 MT HyperTransport AMD 533 667 800 MHz Intel ATI RS690T Intel ICH8M one ExpressCard slot 54 mm ExpressCard 34 34 mm ExpressCard 54 54 mm 1 5V and 3 3V 26 pins Memory Connectors Capacities Memory type Minimum memory 512 MB Maximum memory Basic Specifications two internally accessible SO DIMM sockets 512 MB 1 GB and 2 GB 667 MHz DDR2 SODIMM 1 GB 1 5 GB 2 GB 3 GB 4 GB 4GB K NOTE For instructions on upgrading your memory see the Service Manual on the Dell Support website at support dell com K NOTE In order to take advantage of the dual channel bandwidth capability both memory slots must be populated and must match in size 55 Basic Specifications Computer Information Communications System Chipset AMD Meor Chipset Modem type v 92 56K Data FAX with ATI Radeon i MDC X1270 Graphics ai Modem controller softmodem Mobile Intel Express Modem interface Intel High Definition GM 965 Audio Data bus width 64 bits Network adapter 10 100 Ethernet LAN on system board DRAM bus width dual channel 2 l 64 bit buses Wireless internal WLAN WWAN UWB Processor address 36 bits Intel and optional Mini Cards bus width 32 bits AMD WWAN ExpressCard Flash EPROM 2 MB Bluetooth wireless PCI Bus 32 bits technology 56 Video video controller video memory LCD interface TV
6. If you need to See reinstall your operating system your Operating System disc run a diagnostic program for your computer the Drivers and Utilities disc reinstall Notebook System Software NSS or 22 NOTE Drivers and documentation updates update drivers for your computer and readme can be found on the Dell Support website files at support dell com learn more about your operating system the Dell Technology Guide installed on your maintaining peripherals RAID Internet hard drive Bluetooth networking and e mail upgrade your computer with new or additional the Service Manual on the Dell Support website memory or a new hard drive at support dell com reinstall or replace a worn or defective part K NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies before working inside your computer 52 If you need to find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers
7. video capture conferencing and chat Based the on selections you made when purchasing your computer your computer may not include a camera 4 Right digital array microphone Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording 5 Display Your display can vary based on selections you made when purchasing your computer For more information about displays see the Dell Technology Guide 21 Using Your Inspiron Laptop Removing and Replacing the Battery CAUTION Using an incompatible battery may increase the risk of fire or explosion This computer should only use a battery purchased from Dell Do not use batteries from other computers CAUTION Before removing the battery To replace the battery slide it into the bay until it shut down the computer and remove clicks into place external cables including the AC adapter To remove the battery 1 Shut down the computer and turn it over 2 Slide the battery release latch until it clicks into place 3 Slide the battery out 22 Software Features 4 NOTE For more information about the features described in this section see the Dell Technology Guide on your hard drive or on the Dell Support website at support dell com Productivity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digi
8. damage to the computer Setting Up Your Inspiron Laptop Connect the AC Adapter Check the Wireless Switch Connect the AC adapter to the computer and If you plan to use wireless connections make then plug it into a wall outlet or surge protector sure the wireless switch is in the On position N C gt melo S gA Using The Wireless Switch i To turn on the wireless switch slide it from the rear to the front of the computer until it clicks A CAUTION The AC adapter works with into place electrical outlets worldwide However power connectors and power strips vary CC wi Off rl On among countries Using an incompatible cable or improperly connecting the cable to 4 cB Momentary a power strip or electrical outlet may cause fire or equipment damage U Setting Up Your Inspiron Laptop Connect the Network Cable Press the Power Button optional If you plan to use a wired network connection plug in the network cable Setting Up Your Inspiron Laptop Microsoft Windows Setup Your Dell computer is preconfigured with Microsoft Windows operating system To set up Windows for the first time follow the instructions on the screen These steps are mandatory and may take up to 15 minutes to complete The screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection NOTICE Do not interrupt the operating system
9. installed after you received the computer Use the procedures only if System Restore did not resolve your operating system problem If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Restoring Your Operating System K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Starting System Restore in Windows Vista 1 Click Start 2 In the Start Search box type System Restore and press lt Enter gt K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and fo
10. possible back up the data before using these options Use PC Restore only if System Restore did not resolve your operating system problem NOTE Dell PC Restore by Symantec and Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell PC Restore only as the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore Using PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish starting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot 3 Click Restore and click Confirm The restore process takes approximately 6 to 10 minutes to complete Restoring Your Operating System 4 When prompted click Finish to reboot the computer Z NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot 5
11. support ATI Radeon X1270 Graphics Controller AMD or Intel 965 GM Intel dynamic based on system memory capacity LVDS NTSC or PAL in S video composite and component modes Camera optional Pixel Video resolution Diagonal viewing angle Audio Audio type Audio controller Internal Interface External Interface Basic Specifications 2 0 megapixel 640x480 at 30fps 66 2 channel High Definition Audio Sigmatel STAC9228 Codec Intel High Definition Audio microphone in connector stereo headphones speakers connector 57 Basic Specifications Audio Speaker Internal speaker amplifier Volume controls Ports and Connectors Network adapter Modem Connector S video TV out USB Network adapter Video 58 two 4 ohm speakers 1 Watt per channel into 4 ohms program menus media control buttons RJ 45 port RJ 11 port 7 pin mini DIN connector optional S video to composite video adapter cable four 4 pin USB 2 0 compliant connectors RJ 45 port 15 hole connector Ports and Connectors HDMI Display Type active matrix TFT Dimensions Height Width Diagonal one 29 pin Type B HDMI connector 15 4 inch WXGA 15 4 inch WXGA with TrueLife 15 4 inch WXGA with TrueLife 15 4 inch WSXGA with TrueLife 207 0 mm 8 1 in 331 2 mm 13 0 in 391 2 mm 15 4 in Display Maximum resolution Refresh rate Operating angle Lumina
12. the DELL logo appears press lt F12 gt immediately Eg NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press lt Enter gt 4 ol Using Support Tools Select the Boot from CD ROM option from the menu that appears and press lt Enter gt Type 1 to start the CD menu and press lt Enter gt to proceed Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer When the Dell Diagnostics Main Menu appears select the test you want to run 37 Using Support Tools You can restore your operating system in the following ways e Dell Factory Image Restore and Dell PC Restore 38 System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files returns your hard drive to the operating state it was in when you purchased the computer Both procedures permanently delete all data on the hard drive and remove any programs
13. to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Finding More Information and Resources See the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www dell com regulatory_compliance the back or bottom of your computer the Dell Support website at support dell com 93 Basic Specifications System Model Processor Dell Inspiron 1525 1526 Types This section provides basic information that you may need when setting up updating drivers for and upgrading your computer For more detailed specifications see the Service Manual on the Dell Support website at support dell com Eg NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Y Help and Support and select the option to view information about your L2 cache computer 54 AMD Turion 64 X2 Dual Core Mobile Technology AMD Athlon 64 X2 Dual Core Mobile Technology AMD Sempron Mobile Technology Intel Celeron Intel Core Duo Intel Core 2 Duo Intel Pentium Dual Core 256 KB or 512 KB per core depending on model AMD 1 MB 2 MB or 4 MB per core depending on model Intel Processor External bus frequency Express Card ExpressCard controller
14. use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows System Restore on page 38 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following items e Dell Operating System media e Dell Drivers and Utilities media 43 Restoring Your Operating System Y NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested the media the Dell Drivers and Utilities media and Operating System media may not ship with your computer Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insertthe Operating System disc 3 Click Exit if the Install Windows message appears 44 4 Restart the computer 5 When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long an
15. INSPIRON SETUP GUIDE INSPIRON SETUP GUIDE Model PP29L Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem DA CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron YOURS IS HERE WIFi Catcher and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista start button logo and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own This productincorporates copyright
16. Internet service providers ISPs If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually If you have a CD click Use the CD got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup K NOTE If you do not know which type of connection to select contact your ISP Setting Up Your Inspiron Laptop 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup 11 Using Your Inspiron Laptop Your Inspiron 1525 1526 has several indicators buttons and features that provide information 1 L Power light Turns on when you at a glance and time saving shortcuts for turn on the computer and blinks when the common tasks computer is in a power management mode Device Status Lights 2 Hard drive activity light Turns The device status lights located at the front left of the computer provide information for wireless communication and keyboard input options on when the computer reads or writes data A flashing light indicates hard drive activity Eg NOTE To avoid loss of data never turn off the computer while the hard drive activity light is flashing JN O gt Ku a NN E 3 Battery status light
17. When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 6 Click Next The System Restore screen appears and the computer restarts 7 After the computer restarts click OK 41 Restoring Your Operating System Windows Vista Dell Factory Image Restore NOTICE Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem Eg NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore only as the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents 42 spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore Dell Factory Image Restore 1 Turn on the computer Wh
18. ans for WLAN networks 14 Wi Fi Catcher light The light operates as follows Flashing blue Searching for networks Solid blue Strong network found Solid yellow Weak network found Off No signal found ExpressCard slot Supports one ExpressCard The computer ships with a plastic blank installed in the slot Optical Drive Plays or burns only standard size and shape 12 cm CDs and DVDs Ensure that the side with print or writing is facing upward when inserting discs Eject Button Press the eject button to open the optical drive Using Your Inspiron Laptop 6 S video TV out connector Connects your computer to a TV Also connects digital audio capable devices using the TV digital audio adapter cable 7 USB 2 0 connectors 2 Connects a USB device such as a mouse keyboard printer external drive or MP3 player 15 Using Your Inspiron Laptop Left Side Features 1 Security cable slot Used to attach a commercially available antitheft device to the computer K NOTE Before you buy an antitheft device ensure that it works with the security cable slot on your computer 2 AC adapter connector Connects to the AC adapter to power the computer and charge the battery when the computer is not in use 3 USB connectors 2 Connects to a USB device such as a mouse keyboard printer external drive or MP3 player 4 VGA connector Connects to a monitor or projector 5 Netwo
19. cksum error Possible motherboard failure or RTC battery low Replace the battery See the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 50 for assistance 34 CPU fan failure CPU fan has failed Replace the CPU fan See the Service Manual on the Dell Support website at support dell com Hard disk drive failure Possible hard disk drive failure during HDD POST see Contacting Dell on page 50 for assistance Hard disk drive read failure Possible hard disk drive failure during HDD boot test see Contacting Dell on page 50 for assistance Keyboard failure Keyboard failure or loose cable No boot device available No bootable partition on hard disk drive the hard disk drive cable is loose or no bootable device exists e f the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct see the Service Manual on the Dell Support website at support dell com No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure see the Service Manualon the Dell Support website at support dell com USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to conne
20. ct the USB device or if your device has two USB cables connect both of them NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard disk drive failure This feature can be enabled or disabled in the BIOS setup see Contacting Dell on page 50 for assistance Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click Start Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps 35 Using Support Tools Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 30 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE Dell Diagnostics works only on Dell computers Eg NOTE The Drivers and Utilities media is opt
21. d the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 6 When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt 7 Press any key to Boot from CD ROM Follow the instructions on the screen to complete the installation Getting Help If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 26 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 36 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostic Checklist on page 49 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 46 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 50 K NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Serv
22. e Operating system and version e Devices e Expansion cards e Are you connected to a network Yes No e Network version and network adapter e Programs and versions 49 Getting Help See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell e Error message beep code or diagnostic code e Description of problem and troubleshooting procedures you performed Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area 50 To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Getting Help 51 Finding More Information and Resources
23. en the Dell logo appears press lt F8 gt several times to access the Vista Advanced Boot Options Window 2 Select Repair Your Computer 3 The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK 6 Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears NOTICE If you do not want to proceed with Factory Image Restore click Cancel 8 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 9 Click Finish to reboot the system Restoring Your Operating System Operating System Reinstallation Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback If Device Driver Rollback does not resolve the problem then
24. er For the telephone number to call your region see Contacting Dell on page 50 for problems with your order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 50 47 Getting Help Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 50 Returning Items for Repair Under Warranty or for Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box 2 For the telephone number to call for your region see Contacting Dell on page 50 3 Include a copy of the invoice and a letter describing the reason for the return 48 Include a copy of the Diagnostics Checklist see Diagnostic Checklist on page 49 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 36 Include any accessories that belong with the item s being retur
25. following section K NOTE If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Ey NOTE Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one Windows Vista 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 Under Network and Internet click Connect to the Internet The Connect to the Internet window appears Setting Up Your Inspiron Laptop 4 Click either Broadband PPPoE or Dial up depending on how you want to connect a Choose Broadband if you will use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection b Chose Dial up if you will use an optional USB dial up modem or ISDN K NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Windows XP 1 Save and close any open files and exit any open programs 2 Click Start Internet Explorer The New Connection Wizard appears 10 3 Click Connect to the Internet 4 In the next window click the appropriate option If you do not have an ISP and want to select one click Choose from a list of
26. for at least 8 to 10 seconds until the computer turns off Then restart your computer If you have other software problems e Back up your files immediately e Use a virus scanning program to check the hard drive or CDs e Save and close any open files or programs and shut down your computer through the Start menu e Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information 31 Solving Problems Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program 32 Using Support Tools Dell Support Center The Dell Support Center helps you find service support and system specific information you need For more information about Dell Support Center and available support tools click the Services tab at support dell com Click the icon in the taskbar to run the application The home page provides links to access e Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows Vista e Alerts technical support alerts relevant to your computer e A
27. ice Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions K NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability 45 Getting Help Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 49 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect 46 Online Services You can learn about Dell products and services on the following websites e www dell com e www dell com ap Asian Pacific countries only e www dell com jp Japan only e www euro dell com Europe only e www de
28. ing spectrum that simulates user environment Operating 0 66 GRMS Basic Specifications Computer Environment Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant G2 or lower as level defined by ISA S71 04 1985 63 Index A AC adapter size and weight 62 airflow allowing 5 AutoTech 47 backups creating 25 C calling Dell 49 CDs playing and creating 23 chipset 56 computer capabilities 23 computer setting up 5 64 connect ing to the Internet 8 conserving energy 24 Contacting Dell online 50 customer service 45 customizing your desktop 23 your energy settings 24 D damage avoiding 5 data backing up 25 DellConnect 46 Dell Diagnostics 36 Dell Factory Image Restore 38 Dell Support Center 33 Dell support website 53 Dell Technology Guide for further information 52 Diagnostic Checklist 49 drivers and downloads 53 DVDs playing and creating 23 E email addresses for technical support 47 energy conserving 24 expansion bus 56 F finding more information 52 FTP login anonymous 47 Index H hardware problems diagnosing 35 Hardware Troubleshooter 35 help getting assistance and support 46 Internet connection 8 ISP Internet Service Provider 8 memory p
29. ional and may not ship with your computer See the System Setup section in the Service Manualto review your computer s configuration information and ensure that the device that you want to test displays in the system setup program and is active Startthe Dell Diagnostics from your hard drive or from the Drivers and Utilities media 36 Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image see Contacting Dell on page 50 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media 2 Shut down and restart the computer When
30. ll com la Latin American and Caribbean countries e www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites e support dell com e support jp dell com Japan only e support euro dell com Europe only Dell Support e mail addresses e mobile_support us dell com e support us dell com e la techsupport dell com Latin America and Caribbean countries only e apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses e apmarketing dell com Asian Pacific countries only e sales_canada dell com Canada only Anonymous file transfer protocol FTP e ftp dell com Log in as user anonymous and use your e mail address as your password AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions Getting Help most frequently asked by Dell customers about their portable and desktop computers When you call AutoTech use your touch tone telephone to selectthe subjects that correspond to your questions For instructions on accessing the telephone number to call your region see Contacting Dell on page 50 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your ord
31. llow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Starting System Restore in Windows XP 1 Click Start All Programs Accessories System Tools System Restore 2 Inthe welcome screen click Next 3 Follow the instructions on the screen Undoing the Last System Restore in Windows Vista Eg NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start 2 In the Start Search box type System Restore and press lt Enter gt 3 Click Undo my last restoration and click Next 39 Restoring Your Operating System Undoing the Last System Restore in Windows XP Z NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start All Programs Accessories System Tools System Restore 2 In the welcome screen click Undo my last restoration and then click Next 3 Follow the instructions on the screen 40 Windows XP Using Dell PC Restore EZ NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If
32. llpaper screensaver and so on by accessing the Display Properties window To access the display properties window 1 Right click an open area of the desktop 2 Click Properties to open the Display Properties window and learn more about your customization options 24 Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer Microsoft Windows Vista provides three default options e Balanced This power option offers full performance when you need it and saves power during periods of inactivity ePower saver This power option saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime e High performance This power option provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance Using Your Inspiron Laptop Backing Up Your Data on Windows Vista It is recommended that you periodically back up files and folders on your computer To back up files 1 Click Start O Control Panel gt System and Maintenance Welcome Center Transfer files and settings 2 Click Back up files or Back up computer 3 Click Continue on Your User Account Control dialog box and follow the instructions in the Back up Files wizard
33. nce 1280 x 800 at 262 K colors WXGA and WXGA with TrueLife 1440 x 900 at 262 K colors WXGA with TrueLife 1680 x 1050 at 262 K colors WSXGA with TrueLife 60 Hz 0 closed to 155 250 min 300 typ cd m LED 5 point avg 200 min 220 typ cd m CCFL 5 point avg Display Viewing Angles Horizontal Vertical Basic Specifications 40 WXGA WXGA with TrueLife 55 WXGA with TrueLife 60 WSXGA with TrueLife 15 30 WXGA WXGA with TrueLife 45 WXGA with TrueLife 40 50 WSXGA with TrueLife 59 Basic Specifications Display Pixel pitch Controls 60 0 258 mm WXGA WXGA with TrueLife 0 2304 mm WXGA with TrueLife 0 197 mm WSXGA with TrueLife brightness can be controlled through keyboard shortcuts see Dell Technology Guide for more information Keyboard Number of keys Layout Touchpad X Y position resolution graphics table mode Size Width Height 87 U S and Canada 88 Europe 91 Japan OWERTY AZERTY Kanji 240 cpi 73 7 mm 2 9 in sensor active area 34 0 mm 1 3 in rectangle Battery Type Depth Height Width Weight Voltage Charge time at room temperature approximate Computer off 6 cell smart lithium ion or 6 cell smart lithium polymer 57 2mm 2 25 in 20mm 0 78 in 205 1 mm 8 07 in 0 35 kg 0 77 Ib 6 cell 11 1 VDC 4 hours Battery Operating
34. nection is lost The network cable is loose or damaged e Check the cable to ensure it is plugged in and not damaged The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status e Green A good connection exists between a 10 Mbps network and the computer e Orange A good connection exists between a 100 Mbps network and the computer e Off The computer is not detecting a physical connection to the network K NOTE The link integrity light on the network connector is only for the wired cable connection The link integrity light does not provide status for wireless connections 27 Solving Problems Power Problems If the power light is off The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the computer and the electrical outlet e lf the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also temporarily bypass power protection devices power strips and power extension cables to verify thatthe computer turns on properly e Ensure that the electrical outlet is working by testing it with another device such as a lamp e Check the AC adapter cable connections If the AC adapter has a light ensure that the light on the AC adapter is on 28 If the
35. ned power cables software guides and so on if the return is for credit Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C 0 D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the following Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Getting Help Diagnostic Checklist e Name e Date e Address e Phone number e Service Tag bar code on the back or bottom of the computer e Express Service Code e Return Material Authorization Number if provided by Dell support technician
36. oard 8 in 1 Media card reader Provides a Features fast and convenient way to view and share digital photos music videos and documents stored on the following digital memory cards e Secure digital SD memory card a Secure Digital High Capacity e Multi Media Card MMC e Memory Stick e Memory Stick PRO e xD Picture Card type M and type H 1 Keyboard The settings for this keyboard can be personalized by using Dell QuickSet For more information see the Dell Technology Guide 2 Media Controls Controls CD DVD and media playback 19 Using Your Inspiron Laptop Media Controls To use the media controls press the button and then release a A a raa E i gt gt x cc Kx Play the previous track or chapter e Mute the sound o Stop Q Turn down the volume boy Play or pause q Turn up the volume ppi Playthe nexttrack or chapter 20 Display Features The display panel holds an optional camera and accompanying dual microphones 23 4 5 lt Using Your Inspiron Laptop 1 Left digital array microphone Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording 2 Camera activity indicator optional Light that indicates when the camera is on an off Based on selections you made when purchasing your computer your computer may not include a camera 3 Camera optional Built in camera for
37. power light is solid white and the computer is not responding The display may not be connected or powered on Ensure that the display is properly connected and then turn it off then back on If the power light is blinking white The computer is in standby mode Press a key on the keyboard move the pointer on the trackpadora connected mouse or press the power button to resume normal operation If the power light is solid amber The computer has a power problem or an internal device malfunction For assistance contact Dell see Contacting Dell on page 50 If the power light is blinking amber The computer is receiving electrical power but a device might be malfunctioning or incorrectly installed You may have to remove and then reinstall the memory modules for information on removing and replacing memory modules see the Service Manualon the Dell Support website at support dell com If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices connected to a power strip e Multiple power strips connected to the same electrical outlet Memory Problems If you receive an insufficient memory message e Save and close any open files and exit any open programs you are not using to see if that resol
38. protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited October 2008 P N Y465H Rev A01 Contents Setting Up Your Inspiron Laptop Before Setting Up Your Computer Connectthe AC Adapter Check the Wireless Switch Connect the Network Cable optional Press the Power Button Microsoft Windows Setup Connect to the Internet Optional Using Your Inspiron Laptop Device Status LightS Right Side FeatureS Left Side Features ooooooooo o Front Side Features Computer Base and Keyboard Features Media Controls 19 Display Features oooooooooo o 21 Removing and Replacing the Battery 22 Software Features 23 Solving Problems 26 Network ProblemS 26 Power Problems 28 Memory ProblemS 29 Lockups and Software Problems 30 Dell Support Center 33 System Messages
39. rk connector If you are using a cabled network signal this connects your computer to a network or broadband device 16 Using Your Inspiron Laptop 6 Modem connector Connect the telephone line to the modem connector For information on using the modem see the online modem documentation supplied with your computer 1 jam HDMI connector HDMI High Definition Multimedia Interface connector carries an uncompressed all digital signal to produce hi definition video and audio 8 IEEE 1394 connector Connects to high speed serial multimedia devices such as digital video cameras 9 Hard Drive Stores software and data 17 Using Your Inspiron Laptop Front Side Features 18 Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and left click by tapping the surface Touch pad buttons Provide left and right click functions those on like a mouse Consumer IR Infrared sensor for using the Dell Travel Remote Audio Out Headphone connectors 2 Connects one pair of headphones or sends audio to a powered speaker or sound system Audio In Microphone connector Connects to a microphone or input signal for use with audio programs Analog Microphone If you do not have the optional built in camera with dual microphones this single microphone is used for conferencing and chat Using Your Inspiron Laptop 3 Computer Base and Keyb
40. roblems solving 29 memory support 55 65 Index network connection fixing 27 network speed testing 27 0 order status 47 P power problems solving 28 power strips using 6 problems solving 26 processor 54 products information and purchasing 48 66 reinstalling Windows 38 resources finding more 52 restoring factory image 42 S setup before you begin 5 shipping products for return or repair 48 software features 23 software problems 30 solving problems 26 specifications 54 support email addresses 47 support sites worldwide 46 System Messages 33 system reinstall options 39 System Restore 38 T technical support 45 V ventilation ensuring 5 W warranty returns 48 Windows reinstalling 38 Windows Vista Program Compatibility Wizard 31 reinstalling 44 setup 8 Index Windows XP 31 wired network network cable connecting 7 wireless network connection 26 wireless switch 6 13 26 67 ae ue Printed in the U S A www dell com support dell com OY465HAO1 Printed in Malaysia www dell com support dell com OY465HAO1 Printed in China Printed on recycled paper www dell com support dell com OY465HAO1 Printed in Ireland www dell com support dell com OY465HAO1 Printed in Brazil www dell com support dell com OY465HAO1
41. s setup process Doing so may render your computer unusable Connect to the Internet Optional Eg NOTE ISPs and ISP offerings vary by country To connect to the Internet you need an external modem or network connection and an Internet service provider ISP Setting Up a Wired Internet Connection If you are using a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions Setting Up a Wireless Connection Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to a wireless router 1 Save and close any open files and exit any open programs 2 Click Start Connect To 3 Follow the instructions on the screen to complete the setup Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut 1 Save and close any open files and exit any open programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup Setting Up Your Inspiron Laptop If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the
42. ssistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp e About Your System System Documentation Warranty Information System Information Upgrades amp Accessories The top of the Dell Support Center home page displays your system s model number along with its service tag and express service code For more information about the Dell Support Center see the Dell Technology Guide on your hard drive or on the Dell Support website at support dell com System Messages If your computer has an issue or error it may display a System Message that will help you identify the cause and action needed to resolve the issue 33 Using Support Tools K NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 50 for assistance Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 50 for assistance CMOS che
43. tal photographs and images Check your purchase order for software installed on your computer After connecting to the Internet you can access websites setup an e mail account upload and download files and so on Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and internet radio stations Your optical Using Your Inspiron Laptop disc drive may support multiple disc media formats including CDs and DVDs You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc saved on portable products such as MP3 players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Customizing the Desktop in Windows Vista You can customize your desktop to change the appearance resolution wallpaper screensaver and so on by accessing the Personalize appearance and sounds window To access the display properties window 1 Right click an open area of the desktop 2 Click Personalize to open the Personalize appearance and sounds window and learn more about your customization options 23 Using Your Inspiron Laptop Customizing the Desktop in Windows XP You can customize your desktop to change the appearance resolution wa
44. time Life span approximate Temperature range Operating Storage Coin cell battery Basic Specifications Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Dell Technology Guide for more information 300 discharge charge cycles 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F CR 2032 61 Basic Specifications AC Adapter Input voltage Input current maximum Input frequency Output power Ouput current 65 W Rated output voltage Dimensions Height Width Depth Weight with cables 62 100 240 VAC 1 5 A 1 6 A 50 60 Hz 65 W or 90 W 3 34 A continuous 4 34 A peak for 4 second pulse 19 5 1 VDC 28 2 mm 1 11 in 57 9 mm 2 28 in 137 2 mm 5 4 in 0 4 kg 0 9 Ib AC Adapter Temperature range Operating Storage Physical Height Width Depth Weight with 4 cell battery Configurable to less than 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 24 1 mm to 37 5 mm 0 9 in to 1 47 in 357 mm 14 05 in 256 mm 10 08 in 2 7 kg 5 9 Ib Computer Environment Temperature range Operating Storage 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F Relative humidity maximum Operating Storage Maximum vibration using a random vibration 10 to 90 noncondensing 5 to 90 noncondens
45. ves the problem e See the software documentation for minimum memory requirements If necessary install additional memory Solving Problems See the Service Manual on the Dell Support website at support dell com e Reseat the memory modules See the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory If you experience other memory problems e Ensure that you are following the memory installation guidelines see the Service Manual on the Dell Support website at support dell com e Check if the memory module is compatible with your computer Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Basic Specifications on page 54 e Run the Dell Diagnostics see Dell Diagnostics on page 36 29 Solving Problems e Reseat the memory modules see the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task

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