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HP 9250C Digital Sender Service Manual - LPT Home Page

1. 28 Scanner controller board ii 28 Engine control Systelm diia eie a tutti tau So ve E Leu ree LED Ve Ree ee EE entente 28 Engine power supply circuit iii 28 Flatbed unitand ADF system 2 iiec te tdace etie EDD ERR RED e E EEEE 29 Electrical systel aic dii aa anai Taian AAE ttes der re Soap ke narra aes 29 Motors and fatis oerte net een er eee rr Rede Y tedden aie ADR EP ERE e RH a 30 Optical assembly is 30 ADF feed Systems aident tende ee ane net an etes n essai uu anm n saa eye ana 32 Jam detection T dans 33 5 Removal and replacement Removal and replacement strategy sise 36 aee i aa 36 Betore pertorming Service etd eene esta ep dedita entente istae ee Mb ee e edu Mate 36 After completing Service ela edet Er dide yan teneat da De eee dba de RE Rd nacre es 36 Screws that are used in the digital sender ssssssssse 37 User replaceable parts serres 38 Separation PA ne Mann Manettes a a a teen nat seadauaddannaas Matte 39 Pickup roller COVEN d 41 Pickup roller assembly 2 leiten atte rne ett tcr n pe ee du gat ETAREN 43 Mylar holder assembly sssssssssssseeeeneeeenenen mene rnnen nennen ennemis 44 ADF mylar shield uie diae itor Fete eiae RR Reo e RR ade 46 Control panel errare ee entrent est E ve en REY aE 47 Cont
2. Operational issues 125 LEDs Three LEDs on the formatter indicate that the digital sender is functioning correctly Figure 6 1 Digital sender LEDs p 0 6 0 0 0 O 00500 a p 1 HP Jetdirect LEDs link LEDs 2 Formatter heartbeat LED HP Jetdirect LEDs The embedded HP Jetdirect server has two LEDs one for each possible link speed When an LED is lit the server is functioning correctly A link failure is indicated when both LEDs are off For link failures check all of the network cable connections In addition you can try to manually configure the link settings on the embedded server by using the digital sender control panel menus 1 Touch Administration touch Initial Setup touch Networking and O and then touch Embedded Jetdirect 2 Touch Link Speed and then select the appropriate link speed amp NOTE See Resolve network connectivity problems on page 134 for more information about troubleshooting HP Jetdirect and other network issues Formatter LED The formatter LED indicates that the formatter is functioning correctly While the digital sender is initializing after you turn it on the LED blinks rapidly and then turns off When the digital sender has finished the initialization sequence the heartbeat LED pulses on and off If the formatter LED is off the formatter might have a problem Remove the formatter cage and reseat the
3. Formatter PCA Scanner Controller PCA CN103 CN107 CN108 CN109 Inverter PCA CN102 Scanner fan Not used Optical head assembly Power supply Cover closed switch home position sensor Troubleshooting diagrams 151 Parts used in troubleshooting The following illustrations show the locations of parts that have been mentioned in the troubleshooting procedures Figure 6 5 ADF troubleshooting parts 1 ADF pickup roller 2 ADF empty sensor flag 3 Registration sensor flag 4 Separation pad 5 ADF separation roller Figure 6 6 ADF internal troubleshooting parts 152 Chapter 6 Troubleshooting ENWW ENWW 1 2 3 4 5 6 7 8 Paper present LED Bin full sensor flag Jam release cover open sensor ADF read motor ADF feed motor ADF intermediate PCA Duplex solenoid beneath the PCA ADF cooling fan Figure 6 7 Flatbed base troubleshooting parts Troubleshooting diagrams 153 1 Power supply 2 Scanner base fan 3 Intermediate PCA Figure 6 8 Rear troubleshooting parts 1 Formatter cage 2 Embedded Jetdirect I O port 154 Chapter 6 Troubleshooting ENWW 7 ENWW Parts and diagrams This chapter contains information about the following topics Ordering parts and supplies How to use the parts diagrams and lists Screws that are used in the digital sender Related docu
4. Control panel overlay SV Swedish CB472 60113 Control panel overlays on page 163 Control panel overlay TH Thai CB472 60128 Control panel overlays on page 163 Control panel overlay TR Turkish CB472 60124 Control panel overlays on page 163 Control panel overlay ZHCN Simplified Chinese CB472 60121 Control panel overlays on page 163 Control panel overlay ZHTW Traditional Chinese Control panel upper cover Damper base cover CB472 60120 PF2284P072NI PF2284P091NI Control panel overlays on page 163 Control panel assembly on page 179 ADF base assembly on page 171 Damper cover PF2284P090NI ADF base assembly on page 171 Data cable for hard disk drive 5851 2502 Memory on page 167 DIMM 128 MB DDR 100 pin SDRAM Q7718A Memory on page 167 DIMM 256 MB DDR 100 pin SDRAM Q7719A Memory on page 167 DIMM 32 MB DDR 100 pin SDRAM Q7713A Memory on page 167 DIMM 64 MB DDR 100 pin SDRAM Q7715A Memory on page 167 External control panel cable IR4044K537NI Control panel cover assembly on page 177 Alphabetical parts list 201 Table 7 23 Alphabetical parts list continued Description Part number Table and page Fan filter 1R4041P007NI Lower cover assembly on page 197 Formatter assembly CB472 67906 Customer replaceable components on page 16
5. For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment 224 Appendix C Regulatory information ENWW Declaration of conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Singapore Pte Ltd Manufacturer s Address Imaging and Printing Manufacturing Operations 60 Alexandra Terrace 07 01 The Comtech Singapore 118502 declares that the product Product Name HP Digital Sender 9250C Regulatory Model BOISB 0401 00 Product Options ALL conforms to the following Product Specifications Safety IEC 60950 1 2001 EN60950 1 2001 IEC 60825 1 1994 A1 2002 A2 2001 EN 60825 1 1994 A1 2002 A2 2001 Class 1 Laser LED Product GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B2 ICES 003 Issue 4 GB9254 1998 GB17625 1 1998 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordi
6. OOOO E O C e 1 Attention light The Attention light indicates that the device has a condition that requires intervention such as an error message on the touchscreen 2 Data light The Data light indicates that the device is receiving data 3 Ready light The Ready light indicates that the device is ready to begin processing a job 4 Brightness adjustment dial Turn the dial to control the brightness of the touchscreen 5 Touchscreen graphical display 6 Numeric keypad 7 Sleep button and light Use the touchscreen to open and set up all device functions Use the keypad to type numeric values such as a fax number If the device is inactive for a long period of time it automatically enters Sleep mode To place the device into Sleep mode or to reactivate the device press the Sleep button When the light is glowing the device is in Sleep mode 8 Reset button Resets the job settings to factory or user defined default values 8 Chapter 1 Device information ENWW SSS ae 9 Stop button Stops the active job While stopped the control panel shows the options for the stopped job for example if you press Stop while the device is processing an e mail job the control panel message prompts you to cancel or resume the job 10 Start button and light Starts digital sending or resumes a job that has been interrupted When the light is glowing the device i
7. Scanning Loam 53 dB A 2 Ready Loam 35 dB A 1 Values are subject to change See www hp com support 9250c for current information Configuration tested Scanning simplex monochrome using ADF at 55 ppm and letter paper Environmental specifications 219 220 Appendix B Specifications ENWW ENWW Regulatory information e FCC regulations e Environmental Product Stewardship program e Declaration of conformity e Country region specific safety statements 221 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e X Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a cir
8. Power supply Power switch assembly IR4044P525NI IR4044K107NI Bottom unit assembly on page 187 Bottom unit assembly on page 187 Right damper spring PF2284P376NI ADF base assembly on page 171 Right hinge cover IR4044P326NI Scanner assembly on page 185 Right hinge guide IR4044P319NI Scanner assembly on page 185 Scanner assembly IR4044K257NI Scanner assembly on page 185 Scanner base fan Scanner control board IR4044P524NI IR4044K275NI Fan assembly on page 193 Lower cover assembly on page 197 Scanner front cover IR4044351NI Scanner assembly on page 185 Scanner left cover IR4044P312NI Scanner assembly on page 185 Scanner rear cover Scanner right cover IR4044P314NI IR4044P313NI Scanner rear cover on page 199 Scanner assembly on page 185 SCB cable IR4044K538NI Bottom unit assembly on page 187 Screw M3x8 IR4041P021NI Bottom unit assembly on page 187 Screw 3x6 030060FNWSNI Top formatter on page 191 Screw 4x6 Screw ADF 040060FNWSNI 030080FWWSNI Bottom unit assembly on page 187 ADF Assembly on page 169 204 Chapter 7 Parts and diagrams ENWW ENWW Table 7 23 Alphabetical parts list continued Description Part number Table and page Screw ADF 03TO60SR W Screw ADF 3x6 w washer NS SCROOO16NI 030060FWWSNI ADF Assembly o
9. CB472 60107 Control panel overlay FR French Control panel overlay IT Italian Control panel overlays on page 163 Control panel overlays on page 163 206 Chapter 7 Parts and diagrams ENWW Table 7 24 Numerical parts list continued Part number CB472 60108 Description Control panel overlay DE German Table and page Control panel overlays on page 163 CB472 60109 Control panel overlay ES Spanish Control panel overlays on page 163 CB472 60110 CB472 60111 CB472 60112 Control panel overlay NL Dutch Control panel overlay PT Portuguese Control panel overlay NO Norwegian Control panel overlays on page 163 Control panel overlays on page 163 Control panel overlays on page 163 CB472 60113 Control panel overlay SV Swedish Control panel overlays on page 163 CB472 60114 CB472 60115 Control panel overlay F1 Finnish Control panel overlay DA Danish Control panel overlays on page 163 Control panel overlays on page 163 CB472 60116 Control panel overlay PL Polish Control panel overlays on page 163 CB472 60117 Control panel overlay RU Russian Control panel overlays on page 163 CB472 60118 Control panel overlay CS Czech Control panel overlays on page 163 CB472 60119 Control panel overlay HU Hungarian Control panel overlays o
10. External control panel cable Output bin base cover or output bin extender Output bin paper lever ADF right cover ADF right corner cover ADF left cover ADF left corner cover ADF rear cover Scanner right cover Scanner left cover Scanner front cover Scanner rear cover Right hinge cover Left hinge cover Upper hinge cover External components and covers 55 Keyboard 1 Pull out the keyboard tray 2 Use a small flat blade screwdriver to slide four tabs callout 1 toward the keys Figure 5 27 Removing the keyboard 1 of 3 3 Use the screwdriver to lift the keyboard slightly and then slowly rotate the keyboard away from the tray Figure 5 28 Removing the keyboard 2 of 3 7 z 56 Chapter5 Removal and replacement ENWW 4 Turn the keyboard over disconnect one cable callout 2 and then lift the keyboard away from the device Figure 5 29 Removing the keyboard 3 of 3 ENWW External components and covers 57 Control panel lower cover 1 Remove the control panel See Control panel on page 47 2 Remove four screws callout 1 Figure 5 30 Removing the control panel lower cover 3 Remove the control panel lower cover 58 Chapter 5 Removal and replacement ENWW Control panel upper cover ENWW T Remove the following items e Control panel See Control panel on page 47 e Control panel lower cover See Control panel low
11. Resolve network connectivity problems 137 To verify communication over the network T On a computer open a command prompt Click Start click Run and then type cmd An MS DOS command prompt opens Type ping followed by the IP address For example type ping XXX XXX XXX XXX where XXX XXX XXX XXX is the IP address that appears on the HP Jetdirect configuration page If the digital sender is communicating over the network the response is a list of replies from the digital sender Verify that the IP address is not a duplicate address on the network by using the address resolution protocol arp a command At the prompt type arp a Find the IP address in the list and compare its physical address to the hardware address that is listed on the HP Jetdirect configuration screen in the section called HP Jetdirect Configuration If the addresses match all network communications are valid If you cannot verify that the digital sender is communicating over the network contact the network administrator 138 Chapter 6 Troubleshooting ENWW Service mode functions The following routines are available for resetting the digital sender Cold reset A cold reset resets the values of permanent storage variables to factory default Often this is necessary for clearing the HP MFP Digital Sending Server IP address The following items are cleared during a cold reset Embedded Jetdirect IP address SMTP IP address LDAP IP address Embedded
12. Figure 5 53 Removing the scanner rear cover 2 Remove the scanner rear cover by firmly pulling the cover toward you and slightly to the left Slide the scanner rear cover slightly left to clear the ridge on the right side 76 Chapter 5 Removal and replacement ENWW Right hinge cover 1 Remove the scanner rear cover See Scanner rear cover on page 76 2 Remove two screws callout 1 Figure 5 54 Removing the right hinge cover 3 Remove the right hinge cover ENWW External components and covers 77 Left hinge cover 1 Remove the scanner rear cover See Scanner rear cover on page 76 2 Remove two screws callout 1 Figure 5 55 Removing the left hinge cover 3 Remove the left hinge cover 78 Chapter 5 Removal and replacement ENWW Upper hinge cover Firmly pry off the upper hinge cover callout 1 Figure 5 56 Removing the upper hinge cover ENWW External components and covers 79 Internal components e ADF assembly e ADF jam access latch e Right hinge guide o Left hinge guide e Damper cover left damper spring right damper spring or damper base cover e White mylar backing or white mylar backing spring e Fan filter e ADF cable e Separation pad case e Clear plastic paper guide e White scan background o Scanner controller board e Flatbed scanner assembly e Power supply e Keyboard cable e Power switch assembly e Scanner base fan e Power plug e S
13. NOTE When reinstalling the power switch make sure that the power switch mechanism is seated correctly and that the keyboard tray is seated into its guide before installing the keyboard tray guide ENWW Internal components 105 Scanner base fan 1 Remove the following items e Flatbed unit See Flatbed scanner assembly on page 96 e Upper flatbed ribbon guide See Power supply on page 99 steps 2 and 3 2 Disconnect the cable callout 1 from the right side of the interconnect board Figure 5 93 Removing the scanner base fan 1 of 2 106 Chapter 5 Removal and replacement ENWW 3 Open four cable clips callout 2 and release two tabs callout 3 by pressing them away from the fan NOTE You might have to cut a zip tie in order to release the wires Figure 5 94 Removing the scanner base fan 2 of 2 4 Remove the scanner base fan ENWW Internal components 107 Power plug 1 Remove the flatbed unit See Flatbed scanner assembly on page 96 2 Remove one grounding screw and wire callout 1 unclip four wire clips callout 2 and disconnect one connector callout 3 NOTE You might have to cut a zip tie in order to release the wires g Figure 5 95 Removing the power plug 1 of 2 Peon 3 Using a pair of pliers depress the two tabs and remove the power plug through the hole Figure 5 96 Removing the power plug 2 of 2 108 Chapter 5 Removal and replacement ENWW SCB cab
14. Registration roller EST ADF input tray Delivery roller Carriage Motor Optical unit 32 Chapter4 Theory of operation ENWW Jam detection When the sensors inside the ADF detect a jam the feed and read motors immediately stop A signal is sent to the scanner controller board which notifies the formatter An error message appears on the control panel display To clear a jam open the jam access cover and remove the media When sensors do not detect media after entering the jam state the jam message is cleared from the control panel display Residual media jam During the initialization sequence or after the ADF jam cover has been opened and closed if the registration sensor read sensor or exit sensor detects the presence of media the scanner controller board determines that a residual media jam has occurred ADF pickup jam If the leading edge of the media did not reach the registration sensor within a specific period of time the scanner controller board determines that an ADF pickup jam has occurred ADF jam ADF jams can occur in three places inside the ADF Registration sensor jam If the registration sensor does not detect the trailing edge of the media after the leading edge reaches the scan ready position the scanner controller board determines that an ADF jam has occurred Also when the scanner duplexer is in use if the registration sensor does not detect the leading edge of the medi
15. You should be able to hear the main motor if it is on If the fan and main motor are operating correctly the next troubleshooting step is to isolate the remaining problems If the control panel is blank when you turn on the digital sender check the following items 1 Make sure that the digital sender is plugged into an active electrical outlet that delivers the correct voltage 2 Make sure that the on off switch is in the on position 3 Make sure that the fan runs briefly which indicates that the power supply is operational 4 Make sure that the control panel display wire harness is connected See External control panel cable on page 63 5 Remove any HP Jetdirect or other EIO cards and then try to turn the digital sender on again 6 Verify that the formatter heartbeat LED is blinking See LEDs on page 126 The heartbeat LED indicates that the formatter is fully functional If the heartbeat LED is not blinking reseat the formatter assembly If the scanner base fan is not operating verify that all connectors to the power supply and the scanner base fan are correctly seated If the fan is still not functional replace the components one by one until the system is functional Ef NOTE Itis important to have the control panel functional as soon as possible in the troubleshooting process so that the control panel display can be used to help locate digital sender errors ENWW Troubleshooting process 113 Contr
16. 2 of 2 3 Remove the control panel ENWW User replaceable parts 47 Control panel overlays Use a small flatblade screwdriver to release the two control panel overlays Figure 5 17 Removing the control panel overlays 48 Chapter5 Removal and replacement ENWW Formatter assemblies Formatter cage Unscrew the thumb screws at the back of the device and use them to pull the formatter cage out of the unit Figure 5 18 Removing the formatter cage ENWW User replaceable parts 49 A WARNING The product contains components that are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation If an ESD protected workstation is not available discharge body static by grasping the device chassis before touching an ESD sensitive component Ground the device chassis before servicing the product Remove the formatter cage see Formatter cage onf 9 open the formatter cage door and then disconnect the hard disk drive cables callout Tai the hard disk drive 19 Removing the hard drive 1 of 2 Slide the hard disk drive to the right to remove it ure 5 20 Removing the hard drive 2 of 2 MM OU 50 Chapter 5 Removal and replacement ENWW A WARNING The product contains components that are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation If an ESD protected workstation is not available discharge body static by grasp
17. continued Control panel message Description Recommended action e INTERNAL DISK e EIO FS Is write protected Authentication required The disk device is protected so no new files can be written to it Authentication has been enabled for this feature or destination A username and password are required Fonts and forms cannot be stored on the disk when the disk is write protected Use the Windows based HP Web Jetadmin or the Macintosh based HP LaserJet Utility to remove the write protections from disks Type the user name and password or contact the network administrator Authentication required to use this feature Card slot lt X gt not functional A user name and password are required The EIO slot is not functioning correctly Type the user name and password or contact the network administrator 1 Reseat the ElO card 2 Reseatthe formatter 3 Ifthe error persists use a different EIO card Document feeder bin full The document feeder output bin holds 50 sheets of paper The device stops when the bin is full Usually emptying the ADF output bin clears this message If the message persists check the following items 1 Verify that the ADF output bin full sensor flag can move freely 2 Verify that the connector at the sensor flag is seated correctly You can use the scanner tests Troubleshooting Scanner Tests to test this sensor Lift up on the sensor flag t
18. multifeeds troubleshooting 123 mylar backing removing 87 mylar sheet replacing 18 mylar shield replacing 46 mylar holder assembly replacing 44 N networks administrator privileges 2 connectivity troubleshooting 137 embedded LAN troubleshooting 134 enabling or disabling LAN 136 ENWW finding servers troubleshooting 124 HP Jetdirect Inside 4 validating gateway addresses 132 verifying communication 137 Next Day Onsite Service 216 noise specifications 219 NVRAM initialization 139 O on off switch 6 onsite service 216 operating environment specifications 219 operations ADF feed system 32 engine control system 28 formatter system 27 motors and fans 30 optical assembly 30 sequence of 26 optical assembly operations 30 output bins cover or extender removing 64 operations 32 paper lever removing 65 output bins ADF 6 overlays control panel partnumbers 162 replacing 48 P paper ADF feed system operations 32 guide removing 93 jam release button locating 6 multifeeds troubleshooting 123 paper specifications 11 parts ADF components 168 control panel overlays 162 customer replaceable 160 documentation 158 maintenance kits 164 ordering 156 scanner 184 screws 157 software 158 passwords troubleshooting 122 physical specifications 218 pickup roller assembly replacing 43 pickup roller cover replacing 41 PIN Service menu 141 ping test 134 plug removing 108 ports 6 power troubleshooting
19. rnal Components sms e e EN etu Mee aea aaa aaa a aada aa a a aaea denne 80 6 Troubleshooting ENWW ADE osso n EX 81 ADF jam access lateli eie natalie elie dala Ree ARA ER BERE R2 83 Right hinge guide iii 84 Left hinge gulde niire trei eee er i trii lente nes annee ees eg easi rese 85 Damper cover left damper spring right damper spring or damper base cover 86 White mylar backing or white mylar backing spring ss 87 ata TEE cs Ic 88 ADF Cale qc 89 Separation pad case is 92 Clear plastic paper guide ss 93 White scan background dien dede etudes titane dd dard d 94 Scanner Controller Hoad ei reni rape e Fea re Ra apa E Rae Re Ea Rant ded eee A Ra dS 95 Flatbed scanner assembly 2 etr e ce p Mantes Du co Eee dde 96 euer 99 Keyboard cable odierna bere sad d EE e dria adr be o ce eb cd es nri dedo 102 Power switch assembly ss 105 Scanner base far aeree ET ERR ERR RR ere REB 106 OWEN PLUG CC 108 Sie fclo 4g 109 Internal control panel cable sssssssssssssssseeee enne 110 Troubleshooting process is 112 Initial troubleshooting checklist sssrinin 112 Power on checks ocu deir eet ze x ae t aa rb e RR d ek RR du LER RR RR 113 Control panel MESSAGES nere inea R Leer sanglier ERR L 2L e E RR ERE ek REEL e nada 114
20. 00 25 1 Turn the device off and then turn the device on This error occurs during a Remote Firmware Upgrade RFU 2 Check to find out if an RFU is available If itis perform the RFU The upgrade might have failed because of a failing component or because the existing 3 Ifthe RFU fails check the description in firmware is the same as the firmware in the the engine event log The event log RFU identifies the type of 99 error If it is failing because the firmware is the latest available an upgrade is not necessary and the error can be ignored 4 Make sure that the formatter and output device connections are secure FS Device failure The EIO hard disk had a critical failure and 1 Turn off the device can no longer be used 2 Remove and reinstall EIO hard disk 3 Turn the device on again 4 Ifthe error persists replace the EIO hard disk FS File operation failed The requested operation could not be 1 Check the file name and try again performed You might have attempted an illegal operation such as trying to download 2 Check the driver settings to see if any a file to a nonexistent directory job retention features are selected FS File system if full A PJL file system write command was Resend the command received but could not be executed because one of the following devices was full e ROMDISK e RAM DISK e CARD SLOT 118 Chapter 6 Troubleshooting ENWW Table 6 1 Control panel messages
21. 112 power plug removing 108 power specifications 218 power supply operations 28 removing 99 power switch 6 power switch assembly removing 105 privileges administrator 2 problem solving messages types of 114 processor 27 Q quality troubleshooting 122 R rear cover removing ADF 72 scanner 76 regulatory statements declaration of conformity 225 release button jams 6 remote firmware update RFU 147 removing parts 36 replacing ADF Maintenance Kit 19 mylar sheet 18 replacing parts 36 reset cold 139 right corner cover removing from ADF 68 Index 229 right cover removing ADF 66 scanner 73 right damper spring removing 86 right hinge cover removing 77 right hinge guide removing 84 rollers diagrams 152 operations 32 pickup replacing 43 rollers cleaning 22 S scanner 4 scanner assembly operations 30 removing 81 scanner base fan removing 106 scanner calibration 129 scanner components 184 scanner controller board diagrams 150 operations 28 removing 95 scanner errors 115 scanner front cover removing 75 scanner head lock 6 scanner lamp diagnostics 145 operations 30 scanner left cover removing 74 scanner rear cover removing 76 scanner right cover removing 73 scanner tests 145 scanning to e mail error messages 120 121 SCB cable removing 109 screwdrivers required 36 screws types of 37 157 sending to e mail error messages sensors diagnostics 145 diagrams 152 jam detec
22. 134 112 Chapter6 Troubleshooting ENWW Power on checks The basic digital sender functions should start up as soon as the digital sender is plugged into an electrical outlet in a wall receptacle and the power switch is pushed to the on position If the digital sender does not start use the information in this section to isolate and solve the problem Power on troubleshooting overview Turn on the digital sender If the control panel display remains blank random patterns appear or asterisks remain on the display perform power on checks to locate the cause of the problem During normal operation the main cooling fan begins to spin briefly after the digital sender power is turned on Place your hand over the holes in the rear cover above the formatter If the fan is operating you will feel a slight vibration and feel air passing into the digital sender You can also lean close to the digital sender and hear the fan operating When this fan is operational the dc side of the power supply is functioning correctly Ef NOTE NOTE If the formatter is not seated correctly or if it is not functioning correctly the device will not power up and no power will be available to the fans This condition sometimes can be mistaken for a power supply issue when the power supply is functioning correctly After the fan is operating the main motor turns on unless the top cover is open a jam condition is sensed or the paper path sensors are damaged
23. 15 Table 7 16 Table 7 17 Table 7 18 Table 7 19 Table 7 20 Table 7 21 Table 7 22 Table 7 23 Table 7 24 Table B 1 Table B 2 Table B 3 Table B 4 Table B 5 ENWW Common fasteners that are used in this digital sender sss 37 Control panel messages attt nie E tnt nee Bauten ka RR d pa ka y den RR RR S pn Ra taal 114 ere Ti uer cric 157 Related documentation and software su 159 Customer replaceable components ss 161 Controkpanel oVerlays n et et m d b RU e t ERR bite dade 163 MaimtenaniGe Ic nt Me AR eee ones te M dde ter ae teinte asus 165 lile 167 ADF ASS MbIV 5288 169 ADF bas assembDly 171 S paration PAA CASS mp EE 173 Pickup roller assembly sise 175 Control panel cover assembly ete iacente kk cce nh a RR den d ERR dee ERR der do bis 177 Control panel assembly dicti Ete et aret bed ge tpe decr tee nd dd tad ga a deuten e du 179 ADF left COVER rie bate tete e no x E X HEY RR UL RERRA A EE aaa ann a a eha rasta ddr ate sale td a 181 ADF input tray assembly 5 eerte eerie code bec ba pale ou REL OE a Ee CER pecu gate 183 SCANNER ASSEN DIY RIP T 185 Bottom unit assembly dre retire detecte tbe te Prot pedit dt bed deve diua oe dedi edad 187 Power plug iio ER Hebe Hb ai pn RD SS 189 Top formaltter cec
24. 8 Screw ADF wave 3x10 NS SCR 00027NI 40 9 Upper hinge cover PF2284P088NI 2 10 Screw ADF 03T060SR W NS SCR00016NI 17 11 Screw ADF 030080FWWSNI 4 12 Screw ADF wave 4x10 NS SCR 00056NI 7 13 Screw ADF 3x6 w washer 030060FWWSNI 18 14 ADF cable PF2284K500NI 1 ENWW ADF components 169 Figure 7 7 ADF base assembly ENWW 170 Chapter 7 Parts and diagrams ENWW Table 7 8 ADF base assembly 1 2 Reference Description Damper base cover Left damper spring Right damper spring Damper cover Output bin paper lever Output bin extender Output bin base cover Part Number PF2284P091NI PF2284P375NI PF2284P376NI PF2284P090NI PF2284P089NI PF2284P061NI PF2284P060NI Quantity ADF components 171 Figure 7 8 Separation pad case ENWW 172 Chapter 7 Parts and diagrams Table 7 9 Separation pad case Reference Description Part Number Quantity 1 Separation pad case PF2282K034NI 1 ENWW ADF components 173 Figure 7 9 Pickup roller assembly ENWW 174 Chapter 7 Parts and diagrams ENWW Table 7 10 Reference Pickup roller assembly Description ADF jam access latch Clear plastic paper guide ADF pickup gear Part Number PF2284K151NI PF2284K152NI PF2282P039NI Quantity ADF components 175 Figure 7 10 Control panel cover assembly ENWW 176 Chapter 7 Parts and diagrams Table 7 11 Control panel cover assembly Referenc
25. America 8121 0740 1 8 Power cord for China 8121 0943 1 8 Power cord for Taiwan 8121 0964 1 8 Power cord for Israel 8121 1004 1 ENWW Customer replaceable components 161 Figure 7 3 Control panel overlays 162 Chapter 7 Parts and diagrams ENWW ENWW Table 7 4 Control panel overlays 1 2 Reference Description Control panel assembly Control panel overlay EN English Control panel overlay FR French Control panel overlay IT Italian Control panel overlay DE German Control panel overlay ES Spanish Control panel overlay NL Dutch Control panel overlay PT Portuguese Control panel overlay NO Norwegian Control panel overlay SV Swedish Control panel overlay F1 Finnish Control panel overlay DA Danish Control panel overlay PL Polish Control panel overlay RU Russian Control panel overlay CS Czech Control panel overlay HU Hungarian Control panel overlay ZHTW Traditional Chinese Control panel overlay ZHCN Simplified Chinese Control panel overlay KO Korean Control panel overlay JA Japanese Control panel overlay TR Turkish Control panel overlay HE Hebrew Control panel overlay EL Greek Control panel overlay AR Arabic Control panel overlay TH Thai Part Number Quantity CB472 67905 1 CB472 60105 1 CB472 60106 1 CB472 60107 1 CB472 60108 1 CB472 60109 1 CB472 60110 1 CB472 60111 1 CB472 60112 1 CB472 60113 1 CB472 60114 1 CB472
26. Chapter 5 Removal and replacement ENWW ADF left corner cover 1 Remove the ADF left cover See ADF left cover on page 69 2 Release two tabs callout 1 Figure 5 48 Removing the ADF left corner cover 3 Remove the ADF left corner cover ENWW External components and covers 71 ADF rear cover 1 Remove the following covers e Control panel cover assembly See Control panel cover assembly on page 60 e ADF right cover See ADF right cover on page 66 e ADF left cover See ADF left cover on page 69 2 Remove three screws callout 1 Figure 5 49 Removing the ADF rear cover 3 Remove the ADF rear cover 72 Chapter 5 Removal and replacement ENWW Scanner right cover 1 Remove three screws callout 1 Figure 5 50 Removing the scanner right cover 2 Remove the scanner right cover ENWW External components and covers 73 Scanner left cover 1 Remove three screws callout 1 Figure 5 51 Removing the scanner left cover 2 Remove the scanner left cover 74 Chapter5 Removal and replacement ENWW Scanner front cover 1 Remove the following covers e Scanner right cover See Scanner right cover on page 73 e Scanner left cover See Scanner left cover on page 74 2 Remove three screws callout 1 Figure 5 52 Removing the scanner front cover 3 Remove the scanner front cover ENWW External components and covers 75 Scanner rear cover 1 Remove one screw callout 1
27. English CB472 60105 Control panel overlays on page 163 Control panel overlay ES Spanish CB472 60109 Control panel overlays on page 163 Control panel overlay Fl Finnish Control panel overlay FR French CB472 60114 CB472 60106 Control panel overlays on page 163 Control panel overlays on page 163 200 Chapter 7 Parts and diagrams ENWW Table 7 23 Alphabetical parts list continued Description Part number Table and page Control panel overlay HE Hebrew CB472 60125 Control panel overlays on page 163 Control panel overlay HU Hungarian CB472 60119 Control panel overlays on page 163 Control panel overlay IT Italian Control panel overlay JA Japanese Control panel overlay KO Korean CB472 60107 CB472 60123 CB472 60122 Control panel overlays on page 163 Control panel overlays on page 163 Control panel overlays on page 163 Control panel overlay NL Dutch CB472 60110 Control panel overlays on page 163 Control panel overlay NO Norwegian Control panel overlay PL Polish CB472 60112 CB472 60116 Control panel overlays on page 163 Control panel overlays on page 163 Control panel overlay PT Portuguese CB472 60111 Control panel overlays on page 163 Control panel overlay RU Russian CB472 60117 Control panel overlays on page 163
28. Figure 5 97 Figure 5 98 Figure 5 99 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 6 5 Figure 6 6 Figure 6 7 Figure 6 8 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5 Figure 7 6 Figure 7 7 Figure 7 8 Figure 7 9 Figure 7 10 Figure 7 11 Figure 7 12 Figure 7 13 Figure 7 14 Figure 7 15 Figure 7 16 Figure 7 17 Figure 7 18 Figure 7 19 Figure 7 20 Figure 7 21 ENWW Removing the power supply 5 Of 6 eee eeeceeeeeee enter eee e eect eee E r R a 100 Removing the power supply 6 of 6 iii 101 Removing the keyboard cable 1 of 5 102 Removing the keyboard cable 2 of 5 103 Removing the keyboard cable 3 of 5 103 Removing the keyboard cable 4 of 5 104 Removing the keyboard cable 5 of 5 104 Removing the power switch assembly ssssssesssssseee nennen enne 105 Removing the scanner base fan 1 of 2 106 Removing the scanner base fan 2 Of 2 107 Removing the power plug 1 of 2 iii 108 Removing the power plug 2 Of 2 itte spit ati ee pua liege ch adiu Peek xau 108 Removing the SGB cable iie Den MORI RR tri 109 Removing the internal control panel cable 1 of 2 110 Removing the internal control panel cable 2 of 2 110 Digital sende r LEDS 54 dee eene eed t eee de et ee dee ch led d ee aeii d el lanes 126 Scanner calibration target 228 cro drerit re det end ep dx er put eec pee hh ace 130 Digital sender wiring diagram sise 150 Scanner controller Boar
29. Remove two screws callout 5 unclip three wire clips callout 6 and remove three cable covers callout 7 Figure 5 70 Removing the ADF cable 4 of 5 90 Chapter 5 Removal and replacement ENWW 7 Unclip one wire clip callout 8 disconnect four connectors callout 9 and remove one grounding screw and wire callout 10 Figure 5 71 Removing the ADF cable 5 of 5 8 Remove the ADF cable ENWW Internal components 91 Separation pad case 1 Remove the following items e Paper input tray See Paper input tray on page 54 e ADF left cover See ADF left cover on page 69 2 Remove one screw callout 1 Figure 5 72 Removing the separation pad case 3 Slide the separation pad case to the right and lift up its left side in order to remove it 92 Chapter 5 Removal and replacement ENWW Clear plastic paper guide 1 Open the ADF top cover Figure 5 73 Removing the clear plastic paper guide 1 of 2 2 Peal back the clear plastic paper guide to remove it Figure 5 74 Removing the clear plastic paper guide 2 of 2 ENWW Internal components 93 White scan background 1 Open the ADF cover 2 Remove the mylar replacement kit envelope 3 Gently peel off the white scan background NOTE The foam backing should not tear if the white scan background is peeled back gently Figure 5 75 Removing the white scan background 94 Chapter 5 Removal and replacement ENWW ENWW Remove the scanner r
30. Removing the keyboard 1 of 3 eene nennen nnne nennen nns 56 Removing the keyboard 2 of 3 iic ea e etia uo Pee oe eR Y Rena 56 Removing the keyboard 3 of 3 sise 57 Removing the control panel lower cover sis 58 Removing the control panel upper cover sise 59 Removing the control panel cover assembly 1 of 6 60 Removing the control panel cover assembly 2 of 6 sssssssssee emn 60 Removing the control panel cover assembly 3 of 6 sssssssssee e 61 xi Figure 5 35 Figure 5 36 Figure 5 37 Figure 5 38 Figure 5 39 Figure 5 40 Figure 5 41 Figure 5 42 Figure 5 43 Figure 5 44 Figure 5 45 Figure 5 46 Figure 5 47 Figure 5 48 Figure 5 49 Figure 5 50 Figure 5 51 Figure 5 52 Figure 5 53 Figure 5 54 Figure 5 55 Figure 5 56 Figure 5 57 Figure 5 58 Figure 5 59 Figure 5 60 Figure 5 61 Figure 5 62 Figure 5 63 Figure 5 64 Figure 5 65 Figure 5 66 Figure 5 67 Figure 5 68 Figure 5 69 Figure 5 70 Figure 5 71 Figure 5 72 Figure 5 73 Figure 5 74 Figure 5 75 Figure 5 76 Figure 5 77 Figure 5 78 Figure 5 79 Figure 5 80 Figure 5 81 Figure 5 82 Figure 5 83 Figure 5 84 xii Removing the control panel cover assembly 4 of 6 61 Removing the control panel cover assembly 5 of 6 62 Removing the control panel cover assembly 6 of 6 62 Removing the external control panel cable ss 63 Removing the output bin base cover or output bin extender sssseseseseeeeeeee 64
31. Scanner assembly on page 185 IR4044P325NI Left hinge cover Scanner assembly on page 185 IR4044P326NI IR4044P524NI IR4044P525NI Right hinge cover Scanner base fan Power supply Scanner assembly on page 185 Fan assembly on page 193 Bottom unit assembly on page 187 ENWW Numerical parts list 209 Table 7 24 Numerical parts list continued Part number Description Table and page IR4044P550NI Formatter fan Bottom unit assembly on page 187 NS SCR 00027NI Screw ADF wave 3x10 ADF Assembly on page 169 NS SCR 00027NI Screw wave 3x10 Keyboard assembly on page 195 NS SCR 00056NI Screw ADF wave 4x10 ADF Assembly on page 169 NS SCROOO16NI Screw ADF 03TO60SR W ADF Assembly on page 169 PF2282K034NI Separation pad case Separation pad case on page 173 PF2282K035NI Separation pad Customer replaceable components on page 161 PF2282K039NI Pickup roller assembly Customer replaceable components on page 161 PF2282K040NI Pickup roller cover Customer replaceable components on page 161 PF2282K043NI Mylar holder assembly Customer replaceable components on page 161 PF2282P025NI White mylar backing ADF Assembly on page 169 PF2282P039NI ADF pickup gear Pickup roller assembly on page 175 PF2282P339NI White scan background ADF Assembly on page 169 PF2282P343NI White mylar backin
32. This advancing and collection process continues to the end of the sheet Figure 4 3 Optical assembly MOTOR CONTROL signals I T Optical unit __ I LI CPU motor drive circuit Optical unit home position detection sensor _ _ n mS m aS 22 TI MOTOR DRIVE signals Motor rotates in Motor rotates in the reverse direction the normal direction gt a Me cee pe Unt TT Unit moves backward carriage Unit moves forward glass LLL LL LLLLLLLLLLLLLLL LLL LLL LLL LVL LL J Optical unit LII Optical unit motor The image data is collected on the scanner controller board where it is processed and sent to the formatter ENWW Flatbed unit and ADF system 31 ADF feed system The ADF has built in duplexing capability for scanning two sided documents Pages from the original document enter the ADF from the ADF input tray A separation roller and separation pad work together to separate the top sheet from the stack The page passes through a set of registration rollers and two sets of feed rollers that advance the page A set of delivery rollers delivers the page to the ADF output bin A bin full sensor detects when the ADF output bin is full and stops the feed mechanism until the bin is emptied Figure 4 4 ADF paper path and sensors Read Motor Feed Motor ane D Separation roller Empty sensor Registration sensor
33. Use the local router and then use the remote nodes e Packet size 64 bytes and then 1 460 bytes e Timeout 1 second more time if using a WAN connection e Count 4 Ping results ENWW The following information is available from the ping test e Packets Sent The total number of ICMP packets that were sent to the remote host during the test or during the most recent test e X Packets Received The total number of ICMP packets that were received from the remote host during the test or during the most recent test e Percent Lost The percentage of ICMP packets that were sent but not received from the remote host during the test or during the most recent test e RTT Min The minimum time in milliseconds from when an ICMP packet is sent until it is returned from the remote host e RTT Max The maximum time in milliseconds from when an ICMP packet is sent until it is returned from the remote host e RTT Average The average time in milliseconds from when an ICMP packet is sent until it is returned from the remote host total time number of packets The View Ping Results menu indicates whether a ping test is in progress If a ping test is in progress then the user can select a menu item to refresh the ping results The results are not dynamically updated in most cases Resolve network connectivity problems 135 To enable or disable the LAN 1 2 Turn off the digital sender Turn on the digital sender Immediately aft
34. Web server password All control panel configurable items The following items are NOT cleared during a cold reset Local address book e mail addresses Real time clock date and time Page counts and maintenance counts Product serial number and formatter number Service ID Event log To perform a cold reset 1 2 3 4 5 Turn off the digital sender Turn on the digital sender Immediately after turning on the device press and hold down the 6 key do not wait for the memory count When the three status LEDs are illuminated release the 6 key Press the 3 key four times until the display shows COLD RESET Press the 6 key once to initiate the cold reset The product will continue its boot up sequence NVRAM initialization The NVRAM initialization partial deletes the stored values in the digital sender The following items are preserved after a partial NVRAM initialization ENWW Model number Serial number Usage data Service mode functions 139 e Event log data o Service ID 99 Ef NOTE Make a note of the digital sender configuration information before performing an NVRAM initialization Some configuration information will be lost To perform a partial NVRAM initialization 1 Turn off the digital sender 2 Turn on the digital sender 3 Immediately after turning on the device press and hold down the 9 key do not wait for the memory count When the three status LEDs are illuminated
35. check communication paths e The ability to upgrade the embedded LAN separately from the digital sender firmware e Procedures to upgrade the embedded LAN by installing new digital sender firmware through the networking port e A Save Restore capability for formatter exchanges Error codes Some embedded LAN error codes are the same as those for an EIO card In these cases the embedded LAN is identified as EIO 4 In other cases because the embedded LAN is part of the digital sender firmware the LAN error codes are within the 49 X series If problems exist with the embedded LAN open the Initial Setup menu and then select the Networking and 1 0 menu If the Embedded Jetdirect menu does not appear or if the JDI is disabled or is not installed do not look at the LEDs on the back of the digital sender next to the RJ 45 connector 10 100 LEDs These LEDs are controlled by hardware and are active regardless of the state of the embedded LAN LAN diagnostics LAN diagnostics are available through the control panel Administration Initial Setup Networking and 1 0 Embedded Jetdirect Diagnostics Embedded Test The following are available under Embedded Test e Loopback test e Pingtest e Ping results Loopback test Ef NOTE The loopback test is shown as the LAN HW Test Perform a loopback test to check for hardware errors in the embedded LAN The loopback test is designed to operate for a few hours overnight or during the we
36. firmware 147 E e mail error messages 120 121 troubleshooting 124 validating gateway addresses 132 electrical specifications 218 embedded LAN troubleshooting 134 embedded Web server about 142 Digital sending pages 144 information pages 143 Networking pages 144 Settings pages 143 viewing 142 end of life disposal 223 engine control system operations 28 environment specifications 219 error messages alphabetical list 114 numerical list 114 117 types of 114 ESD precautions 36 228 Index European Union waste disposal 224 extended warranty 216 external control panel cable removing 63 F fan filter removing 88 fans diagrams 152 operations 30 scanner base removing 106 fasteners types of 37 157 faxing troubleshooting 124 features 4 feed system operations ADF 32 filter removing 88 firmware upgrading 147 flatbed scanner assembly removing 96 folders troubleshooting 124 formatter LEDs 126 operations 27 replacing 49 formatter LED 126 front cover removing from scanner 75 FTP firmware updates 147 G gateways validating addresses 132 H hard disk drive cable replacing 51 initialization 140 replacing 50 hinge flaps replacing 53 hinge guides removing 84 HP Jetdirect firmware upgrades 149 HP Jetdirect Inside LEDs 126 verifying communication 137 HP Web Jetadmin downloading 144 humidity specifications 219 l image quality troubleshooting 122 input tray replacing 54 interface por
37. individually making sure to turn the device power off 116 Chapter 6 Troubleshooting ENWW Table 6 1 Control panel messages continued Control panel message Description Recommended action and then on again as you install each device Replace the component that caused the error message 51 XY ERROR To continue turn off then on 52 XY ERROR To continue turn off then on A temporary error has occurred A temporary error has occurred Turn the device off and then turn the device on If the message persists replace the formatter Turn the device off and then turn the device on If the message persists replace the formatter 54 XX ERROR To continue turn off then on A temporary error has occurred Turn the device off and then turn the device on If the message persists replace the formatter 55 XX DC CONTROLLER ERROR To continue turn off then on The device is not communicating with the formatter Turn the device off and then turn the device on Reseat the formatter Check to find out if an RFU is available If itis perform the RFU If the error persists replace the formatter See Formatter cage on page 49 56 XX ERROR To continue turn off then on A temporary error has occurred Turn the device off and then turn the device on Reseat the formatter Check to find out if an RFU is available If it is perform the RFU If the error persists rep
38. information about the device It also has an Options list that lists options that are installed in each DIMM slot CompactFlash slot and EIO slot The Memory section of the page lists the digital sender memory RAM information and the Security section lists the status of the security features Supplies Status page This page shows the status of the ADF maintenance kit and indicates how soon it needs to be replaced Usage page This page shows how many pages the device has scanned and how many of those have been scanned with the ADF and with the flatbed Device Information page This page lists the device name for network management needs and shows the IP address for the device NOTE The device name can be edited on the Settings tab Control Panel page The Control Panel page shows a snapshot of the current state of the control panel Click the Refresh Image button to refresh the snapshot Settings pages ENWW The pages on the Settings tab of the EWS contain a variety of digital sender settings BT Configure Device page The options on this page are the same as some of the menus on the device control panel Use this page to configure some of the digital sending options E mail Server page Use this page to set up the SMTP server that should be used to send digital sender e mail alerts set up on the Alerts page Alerts page Use this page to set up e mail alerts for many digital sender events These alerts can be s
39. major assemblies of the digital sender Replacement is generally the reverse of removal A WARNING Unplug the power cord from the power outlet at the wall receptacle before attempting to service the digital sender If you do not follow this warning severe injury can result Certain functional checks during troubleshooting might require power to be supplied to the digital sender However all power should be turned off and the product should be unplugged when you remove any digital sender assemblies or components Never operate or service the digital sender when the protective cover is removed from the laser scanner assembly The reflected beams although invisible can damage your eyes A CAUTION The product contains components that are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation If an ESD protected workstation is not available discharge body static by grasping the digital sender chassis before touching an ESD sensitive component Ground the digital sender chassis before servicing the digital sender 99 Ef NOTE To identify the left side and right side of the digital sender face the control panel Required tools e 1 Phillips screwdriver e 2 Phillips screwdriver e 2 Phillips screwdriver with a shaft diameter of 6 mm 0 25 inch or less e Short 2 Phillips screwdriver shaft length of 76 mm 3 0 inches e X Right angle 2 Phillips screwdriver e Small flat blade screwdriver
40. or output bin extender on page 64 2 Remove the output bin paper lever Figure 5 40 Removing the output bin paper lever ENWW External components and covers 65 ADF right cover 1 Open the ADF top cover Figure 5 41 Removing the ADF right cover 1 of 3 2 Remove the paper input tray See Paper input tray on page 54 3 Remove one screw callout 1 Figure 5 42 Removing the ADF right cover 2 of 3 66 Chapter 5 Removal and replacement ENWW 4 Open the ADF remove two screws callout 2 and release one tab callout 3 Figure 5 43 Removing the ADF right cover 3 of 3 5 Lift off the ADF right cover NOTE During reinstallation make sure that the rear corner of the ADF right cover is positioned first ENWW External components and covers 67 ADF right corner cover 1 Remove the ADF right cover See ADF right cover on page 66 2 Release two tabs callout 1 Figure 5 44 Removing the ADF right corner cover 3 Remove the ADF right corner cover 68 Chapter 5 Removal and replacement ENWW ADF left cover 1 Open the ADF top cover Figure 5 45 Removing the ADF left cover 1 of 3 2 Remove one screw callout 1 and release the arm callout 2 Figure 5 46 Removing the ADF left cover 2 of 3 ENWW External components and covers 69 3 Open the ADF and remove two screws callout 3 Figure 5 47 Removing the ADF left cover 3 of 3 4 Liftoff the ADF left cover 70
41. release the 9 key 4 Press the 3 key one time and then press Start 5 Press the 3 key two times until the display reads NVRAM INIT 6 Press the 6 key once to initiate the NVRAM initialization The product will continue its boot up sequence Disk initialization The disk initialization routine reformats each of the read write file systems on the product hard disk drive The procedure does not destroy the contents of the permanent storage variables critical values such as serial numbers page counts IP addresses and maintenance counts The following items are deleted during a disk initialization e Local address books e Downloaded Java applet files To perform a disk initialization 1 Turn off the digital sender 2 Turn on the digital sender 3 Immediately after turning on the device press and hold down the right hand side of the control panel Start key do not wait for the memory count When the three status LEDs are illuminated release the key 4 Press the 5 key one time until INITIALIZE DISK appears 5 Press the 6 key one time to initiate the disk initialization The digital sender reboots 140 Chapter 6 Troubleshooting ENWW Service menu The following items are available on the control panel Service menu The PIN code for access to the Service menu is 03925007 e Clear Event Log e Document Feeder Kit Count e Document Feeder Kit Interval e ADF Count e Flatbed Count e ADF Simplex Count e ADF D
42. support options for purchase Availability of these programs will vary depending upon your location HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services vary by location Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements In general the digital sender will have the following maintenance agreement Next Day Onsite Service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges 216 Appendix A Service and support ENWW B Specifications e Physical specifications e Electrical specifications e Power consumption specifications e Environmental specifications e Acoustic emissions ENWW 217 Physical specifications Table B 1 Physical specifications Height Depth Width Weight 340 26 mm 571 82 mm 452 62 mm 23 09 kg 13 40 inches 22 51 inches 17 82 inches 50 7 Ibs Electrical specifications Table B 2 Electrical specifications Power requirements 100 240V 410 50 60 Hz 2 Hz Minimum recommended circuit capacity 1 0 Amp A WARNING Power requirements are based on the country region where the device
43. test menu select Yes This begins a continuous diagnostic that is stopped only by using a power cycle A failure is reported with an error message on the control panel If the test fails a hardware problem exists If the test succeeds go to step 11 Turn off the digital sender Install the network cable Turn on the digital sender Restore the network configuration if necessary If the test succeeds the problem has not been diagnosed If the test fails the problem might be a network firmware issue Perform a standard Jetdirect firmware troubleshooting procedure and disable all of the unused network protocols and services 136 Chapter 6 Troubleshooting ENWW If the digital sender fails when the embedded LAN is enabled and the network cable is unplugged disable the embedded LAN and upgrade the digital sender by installing the RFU file When enabled the embedded LAN supports the traditional methods of upgrading a Jetdirect device FTP HTTP Web Jetadmin In addition the RFU is upgraded when the embedded LAN is enabled or disabled Connectivity problems Use the following procedure if the digital sender and the network configuration information are correct but the network digital sender connectivity is not working 1 Make a note of the digital sender network configuration information 2 Touch Administration touch Initial Setup touch Networking and I O touch Embedded Jetdirect touch Diagnostics and then touch Embedde
44. version Download the new firmware version from the Web site and then use one of the methods in the following sections to update the digital sender firmware Use FTP to upgrade the firmware on a direct network connection ENWW The device must be in a Ready state to receive an RFU file update Any jobs that are ahead of the RFU job in the queue are completed before the update is processed The elapsed time for an update depends on the 1 O transfer time as well as the time that it takes for the device to reinitialize The I O transfer time depends on a number of things including the speed of the host computer that is sending the update If the remote firmware update process is interrupted before the firmware is downloaded while Receiving Upgrade appears on the control panel display the firmware file must be sent again If power is lost during the flash DIMM update while the Performing Upgrade message appears on the control panel display the update is interrupted and the message Resend Upgrade appears in English only on the control panel display Follow these instructions to perform the upgrade by using FTP NOTE The firmware update involves a change in the format of nonvolatile random access memory NVRAM Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults 1 If you do not already have it get
45. 1 Formatter fan Formatter flat ribbon connector Hard disk drive 40 MB or larger Hinge flaps IR4044P550NI IR4044KS560NI CB472 67902 PF2284K153NI Bottom unit assembly on page 187 Bottom unit assembly on page 187 Memory on page 167 Customer replaceable components on page 161 HP Digital Sender Software Version 4 9 CD T1936 14008 Related documentation and software on page 159 HP 9250c Digital Sender Service Manual CB472 90938 Related documentation and software on page 159 Intermediate PCA and connector Internal control panel cable IR4044K255NI IR4044K537NI Bottom unit assembly on page 187 Bottom unit assembly on page 187 Keyboard cable includes arm assembly IR4044K289NI Keyboard assembly on page 195 Keyboard clip CB472 40052 Keyboard assembly on page 195 Keyboard Czech Keyboard Danish CB472 60170 CB472 60166 Keyboard assembly on page 195 Keyboard assembly on page 195 Keyboard Dutch CB472 60171 Keyboard assembly on page 195 Keyboard French CB472 60163 Keyboard assembly on page 195 Keyboard German Keyboard Hungarian CB472 60162 CB472 60161 Keyboard assembly on page 195 Keyboard assembly on page 195 Keyboard ltalian CB472 60164 Keyboard assembly on page 195 Keyboard Norwegian CB472 60167 Keyboard assembly on page
46. 195 Keyboard Polish Keyboard Portuguese CB472 60169 CB472 60174 Keyboard assembly on page 195 Keyboard assembly on page 195 202 Chapter 7 Parts and diagrams ENWW Table 7 23 Alphabetical parts list continued Description Part number Table and page Keyboard Russian CB472 60173 Keyboard assembly on page 195 Keyboard Spanish CB472 60165 Keyboard assembly on page 195 Keyboard Swedish and Finnish Keyboard Turkish Keyboard U K English CB472 60168 CB472 60172 CB472 60175 Keyboard assembly on page 195 Keyboard assembly on page 195 Keyboard assembly on page 195 Keyboard U S English CB472 60160 Keyboard assembly on page 195 Left damper spring Left hinge cover PF2284P375NI IR4044P325NI ADF base assembly on page 171 Scanner assembly on page 185 Left hinge guide IR4044P318NI Scanner assembly on page 185 Mylar holder assembly PF2282K043NI Customer replaceable components on page 161 Mylar replacement kit 3 mylar sheets Q6496 67901 Maintenance kits on page 165 Output bin base cover PF2284P060NI ADF base assembly on page 171 Output bin extender Output bin paper lever PF2284P061NI PF2284P089NI ADF base assembly on page 171 ADF base assembly on page 171 Paper input tray ADF PF2284K042NI Customer replaceable components on page 161 P
47. 4P325NI 1 IR4044P326NI 1 IR4044P319NI 1 Scanner and bottom assemblies 185 Figure 7 15 Bottom unit assembly ENWW 186 Chapter 7 Parts and diagrams Table 7 16 Bottom unit assembly Reference Description Part Number Quantity 1 Formatter fan IR4044P550NI 2 2 Power supply IR4044P525NI 1 3 Screw DANBISU IR4044P200NI 4 4 Formatter flat ribbon connector IR4044K560NI 1 5 Intermediate PCA and connector IR4044K255NI 1 6 SCB cable IR4044K538NI 1 7 Internal control panel cable IR4044K537NI 1 8 Screw M3x8 IR4041P021NI 64 9 Screw 4x6 040060FNWSNI 1 10 Power switch assembly IR4044K107NI 1 ENWW Scanner and bottom assemblies 187 Figure 7 16 Power plug ENWW 188 Chapter 7 Parts and diagrams Table 7 17 Power plug Reference Description Part Number Quantity 1 AC power plug IR4044K535NI ENWW Scanner and bottom assemblies 189 Figure 7 17 Top formatter 190 Chapter 7 Parts and diagrams ENWW Table 7 18 Top formatter Reference Description Part Number Quantity 1 Screw 3x6 030060FNWSNI 13 ENWW Scanner and bottom assemblies 191 ENWW Table 7 19 Fan assembly Reference Description Part Number Quantity 1 Scanner base fan IR4044P524NI 1 ENWW Scanner and bottom assemblies 193 Figure 7 19 Keyboard assembly ENWW 194 Chapter 7 Parts and diagrams ENWW Table 7 20 Keyboard assembly 1 2 Reference Description Screw wave 3x10 Keyb
48. 60115 1 CB472 60116 1 CB472 60117 1 CB472 60118 1 CB472 60119 1 CB472 60120 1 CB472 60121 1 CB472 60122 1 CB472 60123 1 CB472 60124 1 CB472 60125 1 CB472 60126 1 CB472 60127 1 CB472 60128 1 Customer replaceable components 163 ENWW Table 7 5 Maintenance kits Reference Description Part Number Quantity 1 ADF maintenance kit Q5997 67901 1 2 Mylar replacement kit 3 mylar sheets Q6496 67901 1 ENWW Customer replaceable components 165 Figure 7 5 Memory 166 Chapter 7 Parts and diagrams ENWW ENWW Table 7 6 Memory 1 1 Reference Description DIMM 32 MB DDR 100 pin SDRAM DIMM 64 MB DDR 100 pin SDRAM DIMM 128 MB DDR 100 pin SDRAM DIMM 256 MB DDR 100 pin SDRAM Hard disk drive 40 MB or larger Data cable for hard disk drive Power cable for hard disk drive Part Number Quantity Q7713A 1 Q7715A 1 Q7718A 1 Q7719A 1 CB472 67902 1 5851 2502 1 5851 3051 1 Customer replaceable components 167 ADF components Figure 7 6 ADF Assembly J WY LE ny EY AURAS LL PAT NY NS ENWW 168 Chapter 7 Parts and diagrams Table 7 7 ADF Assembly Reference Description Part Number Quantity 1 ADF assembly PF2284 SVPNI 1 2 ADF right cover corner PF2284P079NI 1 3 ADF right cover PF2284P044NI 1 4 White scan background PF2282P339NI 1 5 White mylar backing PF2282P025NI 1 6 White mylar backing springs PF2282P343NI 2 7 ADF rear cover PF2284P086NI 1
49. A ENWW Clean the device 21 Clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF A CAUTION Cleaning the rollers too frequently could introduce dust into the device 1 Open the scanner lid f 2 Locate the rollers near the vinyl calibration strips i i 3 Wipe the rollers gently with a clean water dampened lint free cloth A CAUTION Do not pour water directly onto the rollers Doing so might damage the device 4 Close the scanner lid A 5 Push the release button to open the ADF cover 22 Chapter3 Maintenance ENWW 6 Locate the rollers 7 Wipe the rollers with a clean water dampened lint free cloth A CAUTION Do not pour water directly onto the rollers Doing so might damage the device 8 Locate the separation pad 9 Wipe the pad with a clean water dampened lint free cloth 10 Close the ADF cover ENWW Clean the device 23 24 Chapter3 Maintenance ENWW 4 Theory of operation Chapter contents e Basic operation e Formatter system e Engine control system e Flatbed unit and ADF system ENWW Chapter contents 25 Basic operation All high level digital sender processes are routed through the formatter which processes images and communicates with other devices The basic digital sender operation can be divided into thr
50. Buttons The buttons test directs you to press each control panel button to test its functionality Touchscreen test Follow these instructions to test the functionality of the control panel touchscreen 1 Touch Administration touch Troubleshooting and then touch Control Panel 2 Touch Touchscreen The touchscreen test divides the screen into a grid and then asks you to touch each section of the grid to test its functionality 146 Chapter6 Troubleshooting ENWW Upgrade the firmware The HP 9250C Digital Sender features remote firmware update RFU capability Use the following steps for remotely upgrading digital sender firmware These steps are explained in more detail in the following sections 1 Determine the current level of firmware installed on the device 2 Go to the Web site and find out whether a new version is available If it is download the latest firmware to your computer 3 Download the new firmware to the device Determine the current level of firmware 1 Open the configuration page on the device control panel See the user guide 2 Scrollto the configuration section marked Device Information to find the firmware date code The firmware date code looks something like this 20030502 05 003 0 Download new firmware from the HP Web site To find the most recent firmware upgrade for the digital sender go to www hp com go 9250c firmware This page also contains instructions about how to download the new firmware
51. CB cable o Internal control panel cable 80 Chapter 5 Removal and replacement ENWW ADF assembly 1 Remove the scanner rear cover See Scanner rear cover on page 76 2 Remove one screw callout 1 from the metal cable retaining bracket and then remove the bracket Figure 5 57 Removing the ADF assembly 1 of 3 3 Unclip three wire clips callout 2 and release the wires Figure 5 58 Removing the ADF assembly 2 of 3 ENWW Internal components 81 4 Remove one grounding screw and wire callout 3 and disconnect three cable connectors callout 4 Figure 5 59 Removing the ADF assembly 3 of 3 i E mL RS C mari 7 b 5 Remove the ADF assembly by lifting it up and lifting the rear hinges out of their sockets NOTE Make sure you calibrate the scanner when necessary 82 Chapter5 Removal and replacement ENWW ADF jam access latch 1 Remove the following covers e Control panel cover assembly See Control panel cover assembly on page 60 e ADF right cover See ADF right cover on page 66 e ADF left cover See ADF left cover on page 69 e ADF rear cover See ADF rear cover on page 72 2 Using your fingers or a flatblade screwdriver separate two clips callout 1 and shift the latch to the right so that the notches are aligned Figure 5 60 Removing the jam access latch 3 Remove the ADF jam access latch ENWW Internal components 83 Right hinge guide 1 Remove
52. CHRATSCL EBMELTWRTA COREMNS DAT LEV a LH EMILHELT BASNSe R XSISELTCLENEURXT RER AAS INGE gt TIEL UY RUELTEH SLY EMI statement Korea 226 Appendix C Regulatory information ENWW Index A acoustic emissions 219 ADF assembly removing 81 blank pages troubleshooting 122 cable removing 89 diagnostics 145 feed system operations 32 input tray replacing 54 jam access latch removing 83 jam detection operations 33 jams frequent 128 left corner cover removing 71 left cover removing 69 locating 6 maintenance kit replacing 19 motors and fans 30 multifeeds troubleshooting 123 mylar sheet replacing 18 mylar shield replacing 46 mylar holder assembly replacing 44 optical assembly operations 30 paper specifications 11 parts diagrams 152 168 pickup roller assembly replacing 43 pickup roller cover replacing 41 quality troubleshooting 122 rear cover removing 72 right corner cover removing 68 right cover removing 66 separation pad replacing 39 ENWW administrator privileges 2 agreements maintenance 216 B batteries included 223 bins cover or extender removing 64 operations 32 paper lever removing 65 bins ADF 6 blank pages troubleshooting 122 buttons test 146 C cables ADF removing 89 external control panel removing 63 internal control panel removing 110 SCB removing 109 calibrating scanner 129 Canadian DOC regulations 226 cleaning exterior 20 clear plastic pap
53. Control panel message types sssssssssssseeeene eene nennen nenne nennen 114 Resolve control panel MESSAGES sssssssssseseee enne nnn 114 Operational ISSUES nnmnnn e Merrill a nine EAM 122 He rM 126 HP Jetdirect EEDS aiie acce ed t d cde e de d odd et b dins 126 Formatter LED cadranno a A a adi t e eer de d MR cet e aes 126 io TE nat chine Mine le 127 Solve repeated JAMS ce iiscews 128 Calibrate the Scanner sise bats Haske dente seule ee e E ERR Eee Ta AEE E ERES e EEA 129 To print the calibration target ss 129 To calibrate the SCanner ierat ed eed ee ated FREE e ERR eda 130 Calibrating the control panel sis 130 Resolve e mail proble MS aruninga no Er eH exea HIR AE NN ETHER POE e ERN QE AR E ATAERUR EEE AE 132 Finding the LDAP server address ssssssssssse eene 132 Verifying an LDAP address reete tbe anne sa dea dis ha EOE TAARE TENA 132 Troubleshooting the LDAP Find Settings process ss 132 Finding an SMTP server address ssssssssssseeee eene nnns 133 Vertying an SMTP address ce deter edet edet edge Ep doe dengue edt dc 133 Resolve network connectivity problems ss 134 Embedded LAN troubleshooting ssessseeene eene nennen nnns 134 Verifying communication over the network sessssssse eme 137 Service mode f nctloris ecca n e e denied ER Ede e E ERBRRL Ce E RM DU eee ER
54. DF scanner assembly and release the locking tabs on the mylar holder assembly Figure 5 10 Removing the mylar holder assembly 1 of 3 The mylar holder assembly should drop open Figure 5 11 Removing the mylar holder assembly 2 of 3 44 Chapter 5 Removal and replacement ENWW 2 Remove the mylar holder assembly by unclipping two clips callout 1 and pulling the assembly toward you Figure 5 12 Removing the mylar holder assembly 3 of 3 ENWW User replaceable parts 45 ADF mylar shield 1 Remove the mylar holder assembly See Mylar holder assembly on page 44 2 Carefully unhook the mylar shield from the four tabs on the mylar holder assembly and then remove and discard the mylar shield Figure 5 13 Replacing the ADF mylar shield 4 of 7 3 Use a dry cloth to clean the white strips inside of the mylar holder assembly 4 Insert a new mylar shield and clip it onto the four tabs on the mylar holder assembly amp NOTE Make sure that you do not leave fingerprints on the new mylar shield Figure 5 14 Replacing the ADF mylar shield 5 of 7 46 Chapter 5 Removal and replacement ENWW Control panel 1 Turn the two latches callout 1 counterclockwise 90 until they click Figure 5 15 Removing the control panel 1 of 2 2 Rotate the top of the control panel away from the device and disconnect one connector to free the control panel from the device Figure 5 16 Removing the control panel
55. HP 9250C Digital Sender Service Manual HP 9250C Digital Sender Service Manual Copyright information 2007 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CB472 90938 Edition 1 3 2007 Trademark Credits Linux is a U S registered trademark of Linus Torvalds Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Table of contents 1 Device information Chapter contents cha dnatynanda dascwiicanadeg eaccsununctagdnnoyansdes dene RXRE CE d a xad er o asa deba Rae Ea 1 Device INFORMATION eM 2 Where to get more information iii 2 Features 4 Software features rre Re RH ERREMERS UNSERES RR ERESRS ane and TE US nanas ds tt acer ddr dent etienne ti tas D ui 5 BIUNeld T E 6 Use the control panel 2 ccc cece cece eee e cece ceceeae cane eeeee
56. HP MFP DSS Configuration Utility Scanned pages are blank or have repeated patterns when Make sure that a page is not already on the glass using the ADF Vertical streaks appear on the scanned image Clean the ADF and glass See Clean the device on page 20 If that does not solve the problem replace the mylar sheet See ADF mylar shield on page 46 UJ cA CcA A A UJ Ce Cc PPPS OO 0 Q Q Q Q 122 Chapter 6 Troubleshooting ENWW Problem Action to take Placement of the scanned image appears to be wrong e Make sure that the document that you are trying to send is placed correctly in the ADF or on the glass e The scanner might need to be recalibrated See Calibrate AaBbQ the scanner on page 129 for instructions AaBbQ AaBbG AaBbC A cADobhsd The image quality is poor e Make sure that the document that you are trying to send is placed correctly in the ADF or on the glass e Make sure that the glass is clean If the glass is dirty clean it with a dry soft cloth e Ifyou are scanning from the ADF try scanning from the glass If the image that was scanned from the glass is better clean the ADF See Clean the device on page 20 for complete cleaning procedures e If possible try changing some of the scan settings such as resolution or file type in order to improve the image qu
57. R Rd Eee ERE E Pe E YE MER E te iante 139 jer RP E 139 NVRAM initialization irooniana a aaa aA AAAA 139 DisKinitializatOm i a m 140 SEMVICE MENU nnsa a EA EE A AEE esse tel E a A Eaa AAAA AEEA REES 141 Troubleshooting tools sise 142 Embedded Web server inre ie eerie iae ie de e Fia Red rper Reate 142 HP Web Jetadmin software cceceececceecaeeceeeeeeeeeeeeeeeeeeeeee cece nr nennen 144 Diagn stic TOONS EHE 145 Scanner tests ie arrete ane ete ire era ee teinte te 145 Control panel tests ert thee enm i need exe tnde rh tement sae e E E nde uds 145 Upgrade the firmware sienne 147 Determine the current level of firmware ccceceee cee eeeeee eee eeeeeeeeeeeaeeaaaeaaeeaesaaeeaeeeeeeees 147 Download new firmware from the HP Web site 0 eee eeeeeee eset eencneeeeeeeeeenaeeeeeeeeeeaaes 147 Use FTP to upgrade the firmware on a direct network connection 147 Use HP Web Jetadmin to upgrade the firmware sss 148 Upgrade the HP Jetdirect Inside firmware sssenmm 149 Troubleshooting diagrams ise e roter tu ep Fete dae Eo tes ge er e Peau dea paa En oco do dea Ee caque td dad 150 Digital sender wiring diagram su 150 Scanner controller board diagram sse nennen 150 Parts used in troubleshooting ssssssseenne emnes 152 7 Parts and diagrams Ordering parts and supplies eee 156 How to use the parts diagrams and
58. RUN SXN ER RR ERR E dense 219 Appendix C Regulatory information FCC feQulations T te 222 Environmental Product Stewardship program sssssssssssssssssssseneeenneee ene 223 vi ENWW ENWW Protecting the environment sise 223 OZONE productionsin 223 Power COMSUIMPUOM 54241554 i 223 DE CE ant neva tata co neu panes cae E EAE ea omerecend 223 Material restrictions 2 cedere radis hat feet a eo ee adda e leet adds ete 223 Disposal of waste equipment by users in private households in the European Union 224 Material Safety Data Sheet MSDS ssssssssssseee nennen 224 For more information siens 224 Declaration of conformity caca ee ies eid de euer n ien hk dde e ERR ea o ide dde 225 Country region specific safety statements ssssssssssssseeeee eene nenne 226 Canadian DOC regulations nre nie enti E nde gr na ma E Seen 226 VCCI statement Japan dues tee deese Pb qe ee edades e bcd edere ace eed edad 226 EMI statement Korea 5 cepe ci pe d eee cc bd antenne A be dee be paer ede eps 226 r 227 vii viii ENWW List of tables Table 5 1 Table 6 1 Table 7 1 Table 7 2 Table 7 3 Table 7 4 Table 7 5 Table 7 6 Table 7 7 Table 7 8 Table 7 9 Table 7 10 Table 7 11 Table 7 12 Table 7 13 Table 7 14 Table 7
59. Removing the output bin paper lever ses 65 Removing the ADF right cover 1 of 3 66 Removing the ADF right cover 2 Of 3 66 Removing the ADF right cover 3 Of 3 67 Removing the ADF right corner cover sise 68 Removing the ADF left cover 1 of 3 sisi 69 Removing the ADF left cover 2 of 3 ainsi 69 Removing the ADF left cover 3 of 3 sis 70 Removing the ADF left corner cover usine 71 Removing the ADF rear COVER reote dite ete Fea Ion pe bL Ee Eden ER Ee kae adopt a aea aS ERR Ee ne a ERR Dea 72 Removing the scanner right cover iii 73 Removing the scanner lett covern srasni sig bites nas teen Ft rs dati ead te sd ddr ra 74 Removing the scanner front cover iii 75 Removing the Scanner rear COVEN asaras iee aaa Rt Len ER Re Pe ELE RR X a aiu teens 76 Removing the right hinge cover sise 77 Removing the left hinge tovel eisin od te pha E e EAR A ad ETE 78 Removing the upper hinge COVER ceccccccedsescdeneeeeceseseneqeduesedeseeghaessteeaequaessacceneuansedeceeqtateeeerenentees 79 Removing the ADF assembly 1 Of 3 81 Removing the ADF assembly 2 Of 3 81 Removing the ADF assembly 3 0f 3 cscciscedaniitaseeandiacestattsaasteeeatisntedenaaaatteleneaatveseeeeeteoeaae 82 Removing the jam access latch irte tpe tenen a htt n o tera ete Tuin ARAE RETTE 83 Removing the right hinge guide ss 84 Removing the left hinge guide necronit eniin dent renean aie enata De eh ape a dn nacen 85 Removing the damper COVEN urbain ani ette
60. SS WARRANTY SET FORTH ABOVE Some states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from state to state or province to province A THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Note The limited warranty for this product and accompanying software is located in the product documentation that you received with this product Please review it at this time ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MUST RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS SUPPLIED WITH ANOTHER PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND Hewlett Packard limited warranty statement for software 215 Availability of support and service Around the world HP provides a variety of service and
61. T TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is requ
62. TIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function ofthe product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL ENWW Hewlett Packard limited warranty statement 213 INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEP
63. Top formatter on page 191 030060FWWSNI Screw ADF 3x6 w washer ADF Assembly on page 169 030080FNBBNI Screw wave 3x8 ADF input tray assembly on page 183 030080FWWSNI Screw ADF ADF Assembly on page 169 030120FNWSNI Screw M3x12 Lower cover assembly on page 197 040060FNWSNI Screw 4x6 Bottom unit assembly on page 187 5851 2502 Data cable for hard disk drive Memory on page 167 5851 3051 Power cable for hard disk drive Memory on page 167 8121 0731 Power cord for Europe generic Customer replaceable components on page 161 8121 0733 Power cord for Denmark Customer replaceable components on page 161 8121 0736 Power cord for Japan Customer replaceable components on page 161 8121 0737 Power cord for South Africa Customer replaceable components on page 161 8121 0738 Power cord for Switzerland Customer replaceable components on page 161 8121 0739 Power cord for the United Kingdom Singapore Hong Kong and Customer replaceable Malaysia components on page 161 8121 0740 Power cord for North America Customer replaceable components on page 161 8121 0943 Power cord for China Customer replaceable components on page 161 8121 0964 Power cord for Taiwan Customer replaceable components on page 161 8121 1004 Power cord for Israel Customer replaceable components on page 161 CB472 40052 Keyboard clip Keyboard assembly on page 195 CB472 60105 Control panel overlay EN English Control panel overlays on page 163 CB472 60106
64. a after a specific period of time after media enters the duplexer the scanner controller board determines that an ADF jam has occurred Read sensor jam If the read sensor does not detect the leading edge of the media within a specific period of time or if the read sensor does not detect the trailing edge of the media within a specific period of time after it detects the leading edge the scanner controller board determines that an ADF jam has occurred Exit sensor jam If the exit sensor does not detect the leading edge of the media within a specific period of time after the leading edge reaches the read sensor or if the exit sensor does not detect the trailing edge of the media within a specific period of time after the read sensor detects the trailing edge the scanner controller board determines that an ADF jam has occurred ADF cover open jam If the ADF jam access cover is opened while media is feeding through the ADF a jam occurs ADF open jam If the ADF is opened while media is feeding through the ADF a jam occurs ENWW Flatbed unit and ADF system 33 34 Chapter 4 Theory of operation ENWW 5 Removal and replacement This chapter contains information about the following topics e Removal and replacement strategy e User replaceable parts e External components and covers e Internal components ENWW 35 Removal and replacement strategy This chapter describes how to remove replace and reassemble the
65. address User guide or DSS support guide Scan a document to a network folder More than one folder destination can be configured Scan to Folder Embedded Web Server EWS user guide Enter names and e mail addresses or names and fax numbers for e mail and fax recipients into the device s address book This feature can also be used to manage the fax speed dials list Address Book for E mail and Fax User PIN Authentication Enter names and personal identification numbers PIN so that only authorized users can use specific features of the device e User guide e EWS user guide for detailed information e DSS support guide EWS user guide LDAP Addressing Configure the device to search an LDAP Lightweight Directory Access Protocol directory for names and e mail addresses This feature makes the addressing of send to e mail jobs easier LDAP Authentication Configure the device to require user authentication to use specific device features This feature relies on an existing LDAP infrastructure and can be configured to support LDAP over a Secure Sockets Layer SSL EWS user guide or DSS support guide EWS user guide Kerberos Authentication Configure the device to require user authentication to use specific features of the device This feature relies on an existing Kerberos Realm infrastructure A Microsoft Windows Domain environment supports Kerberos natively DSS LAN Fax Use the device t
66. aily basis You can have only one wakeup setting per day however each day can have a different wakeup time The sleep mode delay can also be set on this page Digital sending pages You do not have access to any of the configuration settings on the Digital Sending tab of the EWS if the digital sender is using the HP DSS service The pages on the Digital Sending tab control the configuration of the digital sending features Because the digital sender uses the HP DSS service to carry out its digital sending tasks it must be configured by using the HP MFP DSS Configuration Utility This centralizes the configuration tasks and helps control security Networking pages The pages on the Networking tab of the EWS provide information about the digital sender HP Jetdirect Inside embedded network connection and contain tools that you can use to configure some specific network settings HP Web Jetadmin software HP Web Jetadmin is a server based online tool that system administrators can use to configure all of the ERS and digital senders on their network If you have a number of HP digital senders and printers this is a useful tool for controlling and configuring them as a group rather than one by one For supported host systems and available languages and to download the software go to http www hp com go webjetadmin 144 Chapter 6 Troubleshooting ENWW Diagnostic tools Diagnostic tests can be run from the control panel to validate the h
67. ality The ADF feeds multiple sheets skews pages or jams e X Adjust the guides so that they are snug against the stack frequently but do not bend the stack e The maximum number of pages the ADF can hold is 50 or fewer depending on the type of media that is being loaded e The maximum number of pages the output tray can hold is 50 or fewer Make sure that more pages are not stacking up in the output tray e The type of media that is being loaded might not meet the required specifications See Paper handling on page 11 for media specifications e Clean the separation pad and the rollers See Clean the device on page 20 e Ifthe mylar sheet has recently been replaced verify that it was correctly installed See the documentation that came with the mylar sheets or see ADF mylar shield on page 46 e Ifthe roller assembly or separation pad has recently been replaced verify that it is correctly installed See the documentation that came with the replacement parts or see Separation pad on page 39 and Pickup roller assembly on page 43 e lfusershave been feeding unsupported items through the ADF for example carbon copy forms the rollers might have accumulated a residue or been damaged You might need to clean the rollers see Clean the device on page 20 or replace the rollers see Pickup roller assembly on page 43 ENWW Operational issues 123 Problem Action to take The Find Servers pro
68. aper input tray ADF PF2284K042NI ADF input tray assembly on page 183 Pickup roller assembly Pickup roller cover PF2282K039NI PF2282K040NI Customer replaceable components on page 161 Customer replaceable components on page 161 Power cable for hard disk drive 5851 3051 Memory on page 167 Power cord for China 8121 0943 Customer replaceable components on page 161 Power cord for Denmark 8121 0733 Customer replaceable components on page 161 Power cord for Europe generic Power cord for Israel 8121 0731 8121 1004 Customer replaceable components on page 161 Customer replaceable components on page 161 Alphabetical parts list 203 Table 7 23 Alphabetical parts list continued Description Part number Table and page Power cord for Japan 8121 0736 Customer replaceable components on page 161 Power cord for North America 8121 0740 Customer replaceable components on page 161 Power cord for South Africa Power cord for Switzerland Power cord for Taiwan 8121 0737 8121 0738 8121 0964 Customer replaceable components on page 161 Customer replaceable components on page 161 Customer replaceable components on page 161 Power cord for the United Kingdom Singapore Hong Kong and Malaysia 8121 0739 Customer replaceable components on page 161
69. ardware operation Scanner tests The following diagnostic tests are available for the scanner They can be found in the Troubleshooting menu on the control panel Lower lamp This test turns on the lamp and a Lower Lamp scanner is on message appears on the control panel The user must verify that the lamp is on Sensors This tests the ADF Empty Register ADF Jam Cover ADF Output Bin Full and Flatbed Cover Open sensors The user must manually activate the sensors to verify them ADF input motor This test turns on the ADF input motor and a ADF Input Motor is on message appears on the control panel The user must verify that the motor is on ADF input reverse This test turns on the ADF input motor and a ADF Input Motor is on message appears on the control panel The user must verify that the motor is on Flatbed motor This test turns on the flatbed motor and a ADF Output Motor is on message appears on the control panel The user must verify that the motor is on ADF read motor This test turns on the ADF read motor and a ADF Read Motor is on message appears on the control panel The user must verify that the motor is on ADF read motor reverse This test turns on the ADF read motor and a ADF Read Motor is on message appears on the control panel The user must verify that the motor is on ADF duplex solenoid This test turns on the ADF duplex solenoid and an ADF Duplex Solenoid message appea
70. cess in the HP MFP DSS Configuration Utility was not able to find an SMTP server An e mail transmission did not arrive at the destination address e X Verify that an active SMTP server is on the network e Click Add on the E Mail tab and then type in the host name or IP address of the SMTP server After typing in the address click the Test button to verify that the software can contact the server e If testing the server is unsuccessful see Resolve e mail problems on page 132 e If you typed the e mail address at the control panel resend the e mail message making sure that you type the address correctly and that it is in the correct format has no spaces contains the required sign and contains the required period e X Resend the e mail Make sure that you type the name in the correct format in the From field so that the message is not rejected and so that you receive a message back if the e mail transmission fails e Check the activity log to see if it reflects a problem A fax transmission did not arrive at the destination fax machine e f you typed the fax number at the control panel resend the document making sure that you type the fax number correctly e The receiving fax machine might be turned off or experiencing an error condition such as out of paper or toner Contact the recipient e The system might be busy sending other digital send jobs The system might also have reached its maximum l
71. cuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician NOTE Any changes or modifications to the device that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 222 Appendix C Regulatory information ENWW Environmental Product Stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas Os Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high performance of this product Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life Material restrictions ENWW This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP 9250C Digital Sender device Type Carbon monofluo
72. d 2 eh ede Re ate a i P e ERE 150 ADF troubleshooting parts 5 edd anne ire idee one end dd d dune 152 ADF internal troubleshooting parts ss 152 Flatbed base troubleshooting parts ss 153 Rear troubleshooting parts aie EAE editor hb ne rein 154 Related documentation and software ss 158 Customer replaceable components ss 160 Control pariel overlays s RR RR ORI RR NR A MR MR ER RARI ERRARE AME 162 Maintenance Kie 52 net ter P Er EE RESET RUP E ERU eee ERE tee ee d e 164 Memory ertet eH Reden ue e 166 ADF Assembly esiti edd eddie ddnde dd doe pide d pid onde end 168 ADF base assembly 2 iac erect ete ete er th eet dte na iex rea tete rae ee 170 Separation pad Case uno edere ee se el dae gesti Len tta ces e gue ceed ea ed 172 Pickup roll r assembly ted ede E eO RE Pec Pape uen ee et decet 174 Control panel cover assembly is 176 Control panel assemibly ccs 2 cc uirtus eo Riduci ie etae kii tee bx text eee ue EE lasers ii 178 ADF leit COVer reote oett red tidem i 180 ADF input tray assembly etse emet eine eos 182 SEAMEN assembly z 2 rectum ie era o pierna reden ROMA ee des nl ere Deere tan eee Sins Me 184 Bottom urit assembly gisement ettet egredi dock e aeter Eid Dve rie tels 186 Fower DUT Nr Ma Mn a M NA Te AE ee Re RA done eee 188 Top formatter m eo Een abe Nee al ee ced ee Moi mie otre ee a 190 Fan assem bly 4 theta dca ann Ret data EM 192 Keyboard assembly eater eite oe pete ene dede del ane ceca ce lead tun
73. d Test 3 Touch LAN HW Test the loopback test 4 Inthe loopback test menu select Yes This begins a continuous diagnostic that is only stopped by using a power cycle A failure is reported in an error message that appears on the control panel If the test fails a hardware problem exists If the test succeeds go to step 5 5 Turn off the digital sender 6 Turn on the digital sender 7 Reenter the network configuration information 8 Touch Administration touch Initial Setup touch Networking and I O touch Embedded Jetdirect touch Diagnostics and then touch Embedded Test 9 Touch Ping Test 10 Specify the destination IP address the default is 127 0 0 1 11 Specify the packet size 64 to 2 048 with a default of 64 12 Specify the count 0 to 100 with a default of 4 13 Specify the timeout 1 to 100 seconds with a default of 1 NOTE Use different IP addresses to test the network connectivity Results are obtained by opening the Ping Results menu and selecting the individual menu items The embedded Jetdirect and EIO cards can work together simultaneously Or if necessary as part of troubleshooting the embedded Jetdirect can be disabled and an EIO card can be installed Verifying communication over the network ENWW If the HP Jetdirect configuration page shows an IP address for the digital sender use this procedure to verify that the digital sender is communicating with other devices on the network
74. d drop down list Select Use MFP user s credentials 132 Chapter6 Troubleshooting ENWW NOTE Ifyou are troubleshooting LDAP settings on the Addressing tab or in the Configure MFP Addressing settings the options that appear are slightly different If you use the Simple or Windows Negotiated bind method you must specify a user name and password Click Find Settings Click Test and type a user name and password to test the software s ability to retrieve an e mail address If the test succeeds your LDAP configuration is complete If the test fails consult with the network administrator Finding an SMTP server address The SMTP Find Server function queries the DNS server for the Mail Exchanger MX record If the Find Servers process fails try the following steps i Verify that the HP DSS server has obtained valid DNS settings by typing ipconfig allata computer command prompt If the ipconfig command returns valid DNS settings ping the DNS server address to verify communication with the server For example type ping 10 0 0 2 ata command prompt where 10 0 0 2 is the IP address of the DNS server If these two tests succeed you should have a valid SMTP server Use the Add button on the E mail tab to specify the host name or IP address of the SMTP server and then use the Test button to test the server If the test process fails verify that you have specified the correct SMTP server address If you have specified the c
75. der to fax or send to e mail touch IGNORE Windows Login Required to use this The digital send feature that you have Provide your Windows network credentials to feature selected requires a Windows login use the digital sending feature ENWW Control panel messages 121 Operational issues Use the troubleshooting instructions in the following table to deal with some basic digital sender operational issues Problem Action to take The digital sender is not working e Make sure that the power cord is securely connected to the device and that it is plugged into the electrical outlet e Make sure that the digital sender is turned on e X Verify that the network cable is securely connected to the device e Clear any error messages on the control panel display e Ifthe digital sender has successfully powered up and completed all of its internal diagnostics the formatter LED will flash on and off approximately once every second Verify that the formatter LED and Jetdirect LED appear to be functioning normally See LEDs on page 126 The digital sender does not accept your password e X Verify that you are using the correct password e Passwords are case sensitive Make sure that you type your password with the correct combination of uppercase and lowercase letters e Use the embedded Web server to verify that the settings are correct for your network or verify that the settings are correct on the Authentication tab of the
76. e Some of these messages can be cleared by turning the device off and then on These messages are not affected by the Auto Continue setting If a critical error persists service is required Resolve control panel messages Table 6 1 Control panel messages Control panel message Description Recommended action 11 XX Internal clock error To Continue The device real time clock has experienced Whenever the device is turned off and then Touch OK an error turned on again set the time and date at the control panel Ifthe error persists you might need to replace the formatter 30 1 10 Scanner Failure The ADF fan is not operating 1 Remove the ADF rear cover and watch the fan during a scan process The ADF fan operates only during a scan process 2 Verify that the fan connection on the ADF intermediate PCA is firmly seated 3 If the fan does not rotate replace the ADF 114 Chapter6 Troubleshooting ENWW Table 6 1 Control panel messages continued Control panel message Description Recommended action 30 1 6 Scanner Failure 30 1 8 Scanner Failure 30 1 YY SCANNER FAILURE This is a scanner fan error This fan is located 1 in the base of the scanner assembly It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating This fan also operates during the initialization sequence This is a scanner calibration error The scanner might be lock
77. e Description Part Number Quantity 1 Control panel cover assembly PF2284K015NI 1 2 External control panel cable IR4044K537NI 1 ENWW ADF components 177 Figure 7 11 Control panel assembly 178 Chapter 7 Parts and diagrams ENWW Table 7 12 Control panel assembly Reference Description Part Number Quantity 1 Control panel upper cover PF2284P072NI 1 2 Control panel lower cover PF2284P073NI 1 ENWW ADF components 179 Figure 7 12 ADF left cover 180 Chapter 7 Parts and diagrams ENWW Table 7 13 ADF left cover Reference Description Part Number Quantity 1 ADF left cover PF2284K012NI 1 2 ADF left corner cover PF2284P080NI 1 ENWW ADF components 181 embly Figure 7 13 ADF input tray ass ENWW 182 Chapter 7 Parts and diagrams Table 7 14 ADF input tray assembly Reference Description Part Number Quantity 1 Paper input tray ADF PF2284K042NI 1 2 Screw BTN M3x8 IR4041P021NI 1 3 Screw wave 3x8 030080FNBBNI 2 ENWW ADF components 183 Scanner and bottom assemblies Figure 7 14 Scanner assembly ENWW 184 Chapter 7 Parts and diagrams ENWW Table 7 15 Scanner assembly 1 2 Reference Description Scanner assembly Scanner right cover Scanner front cover Scanner left cover Left hinge guide Left hinge cover Right hinge cover Right hinge guide Part Number Quantity IR4044K257NI 1 IR4044P313NI 1 IR4044351NI 1 IR4044P312NI 1 IR4044P318NI 1 IR404
78. e Needle nose pliers e ESD mat if available see the preceding ESD caution e Penlight optional e Tape optional A CAUTION A pozidriv screwdriver can damage screw heads on the product Use a 2 Phillips screwdriver Before performing service e If possible go to the digital sender embedded Web server and print the configuration page After completing service e Reconnect all cables to the product e Replace all of the accessories e Verify that the most recent firmware is installed See Upgrade the firmware on page 147 36 Chapter 5 Removal and replacement ENWW Screws that are used in the digital sender ENWW This table describes the screws that are used in the digital sender and provides guidelines to help determine where each type of screw is used The screws can vary in length depending on the thickness of the material that is being fastened Always note where each type of screw is located and replace each one in its original location NOTE When you are disassembling the product place the screws into the chassis holes from which they were removed This prevents their loss and ensures that the proper type and length of screw for each location is used when the product is reassembled Table 5 1 Common fasteners that are used in this digital sender Drawing and description Purpose This screw is used to fasten metal to metal when good electrical contact is needed This screw also provides high resistance to looseni
79. e and decipher the information and perform the appropriate operation on the scanned image A printer can also be set up as a workflow destination so that scanned documents can be printed Send to network folder Scan a document and send it to a folder on the network Software features 5 Device parts 6 Before using the digital sender familiarize yourself with its parts Control panel 2 Jam release button 3 Output bin 4 ADF input bin 5 Keyboard pull to open 6 On off switch U S e c gt 7 ADF cable 8 Control panel cable 9 10 100Base T network port 10 EIO slot 11 USB host port for third party devices only 12 USB device port for firmware upgrades only 13 Power connector Chapter 1 Device information ENWW 14 Scanner lock 15 Serial number 16 Scanner glass ENWW Device parts 7 Use the control panel The control panel has a VGA touchscreen that provides access to all device functions Use the buttons and numeric keypad to control jobs and the device status The LEDs indicate overall device status Control panel layout The control panel includes a touchscreen graphical display job control buttons a numeric keypad and three light emitting diode LED status lights Figure 1 1 Control panel layout 0000 spo n
80. e ce aliens ee eed ivi eee red 194 L owef cover assernbly 2 itai ihrem e e een i et Gaetan dnt 196 Scanner TEAM COVE iude zeit tri de neue cua aeta ce bh a idee ce bt datu ee de shaded gee dre aeu 198 xiii xiv ENWW 1 Device information Chapter contents ENWW Device information Features Software features Device parts Use the control panel Device software Paper handling Chapter contents 1 Device information The HP Digital Sender 9250c converts black and white and color documents drawings and photographs into an electronic form and then distributes them directly to several kinds of destinations You can also install the included HP Digital Sending Software HP DSS program to use advanced digital sending features such as send to workflow with optical character recognition OCR Installing the device is simply a matter of connecting it to your network and configuring the digital sending features The digital sender operates as a standalone unit on the network and does not require network privileges for administration Where to get more information The following table outlines the digital sending features that are available and where to find more information about these features All of the documentation listed in this table can be found on the documentation CD that came in the box with the device Feature Description For more information Scan to E mail Scan a document and send it to any e mail
81. e the scanner assembly The fans cool various motors and components in the system Name Purpose Type Rotation Failure detection Scanner motor flatbed Drives the scanner Stepping motor Varies No motor carriage unit Feed motor Drives the pickup the Stepping motor Varies No separation and registration rollers Read motor Drives the feed and Stepping motor Varies No delivery rollers Power supply fan Cools the power supply Fan Exhaust No Scanner motor fan Cools the scannerlamp Fan Intake Yes and the CCD ADF fan Cools the feed motor Fan Exhaust Yes and the read motor Formatter fan Cools the formatter Fan Exhaust Yes Optical assembly The optical assembly contains the lamp five mirrors a lens and the charged coupled device CCD Figure 4 2 Scan carriage components Document Glass reflector Fourth mirror Third mirror Inverter circuit CCD Scanner Controller First mirror Second mirror The scanner lamp illuminates a small strip of the document that is called the raster line The mirrors direct the light through the lens to the CCD The CCD senses and records the light creating an analog representation of the raster line If the ADF is being used the document then advances in the ADF to 30 Chapter4 Theory of operation ENWW the next raster line If the flatoed is being used the carriage advances to the next raster line
82. eL ep doe edenda ed e enn e e dod 86 Removing the white mylar backing or white mylar backing spring 1 of 2 87 Removing the white mylar backing or white mylar backing spring 2 of 2 87 Removing tlie fanifllter ze o ded Po e ti ote dh ea Lat i Pu Ee rigen 88 Removing the ADF cable 1 of 5 A errem nnne enne 89 Removing the ADF cable 2 0f 5 tette eot gehe ed dS abuti b HR ar a 89 Removing the ADF cable 3 Of S araroa erdt edt EA EA EREE nd deer entente 90 Removing the ADF cable 4 of 5 esie e D ee Ra LEG nae de EXER noA HERR RR 90 Removing the ADF cable 5 08 5 esent te dr Reb ne dunno RR Aa ERR ARRAS EAR AA 91 Removing the separation pad asen ieee a a a E a nnne ness 92 Removing the clear plastic paper guide 1 of 2 93 Removing the clear plastic paper guide 2 of 2 93 Removing the white scan background iii 94 Removing the scanner controller board 1 Of 2 95 Removing the scanner controller board 2 of 2 95 Removing the flatbed scanner assembly 1 of 4 96 Removing the flatbed scanner assembly 2 of 4 97 Removing the flatbed scanner assembly 3 of 4 97 Removing the flatbed scanner assembly 4 of 4 98 Removing the power supply 1 of 6 iii 99 Removing the power supply 2 of 6 sienne 99 Removing the power supply 3 of 6 100 ENWW Figure 5 85 Figure 5 86 Figure 5 87 Figure 5 88 Figure 5 89 Figure 5 90 Figure 5 91 Figure 5 92 Figure 5 93 Figure 5 94 Figure 5 95 Figure 5 96
83. ear the jam If the message persists make sure that the ADF mylar sheet the ADF pickup roller assembly and the ADF separation pad are installed correctly If any of these components is dirty or worn replace the component The ADF read motor might be defective Observe the motor to see if it is rotating or attempting to pull paper through the paper path You can use the scanner tests Troubleshooting gt Scanner Tests to test this motor Run the ADF read motor test and the ADF read motor reverse test If the motor does not rotate verify that connector CN103 is seated correctly on the scanner controller PCA and that the connector on the motor is seated correctly If the motor is defective replace the ADF 120 Chapter6 Troubleshooting ENWW Table 6 1 Control panel messages continued Control panel message Description Recommended action The ADF paper present sensor might be defective Make sure that the sensor flag can move freely You can use the scanner tests Troubleshooting gt Scanner Tests to test this sensor Manually move the flag and observe whether the status changes on the control panel display If the status does not change make sure that the wiring for the sensor is firmly seated Clean or replace the sensor if necessary SANITIZING DISK lt X gt COMPLETE Do The hard disk is being cleaned Contact the network administrator not power off UNABLE TO SEND To temporarily hide this message in or
84. ed or a cable might not be connected correctly During the initialization sequence the scanner optical assembly moves from its home position to the calibration strip If this movement does not occur this error appears An error has occurred in the scanner Use the following list to identify specific errors 30 1 1 The scanner cover is open 30 1 2 Ajam has occurred in the ADF 30 1 3 The ADF could not pick up the paper 30 1 6 An error has occurred at the scanner fan See the separate entry for this error 30 1 7 communication error has occurred in the scanner 30 1 8 A scanner calibration error has occurred See the separate entry for this error 30 1 10 An error has occurred at the ADF fan See the separate entry for this error 30 1 14 An EEPROM error has occurred on the SCB 30 1 15 Scanner initialization failed 30 1 18 An error occurred on the scanner PCA During the initialization sequence try to listen to this fan to find out if it is operating Verify that connector CN108 on the scanner controller PCA is firmly seated Also make sure that the connection for the fan in the base of the scanner assembly is firmly seated If all the connectors are secure but the fan is not operating replace the fan Raise the ADF and make sure that the scanner lock is in the unlocked position Turn on the device and watch to see if the optical assembly moves If it doe
85. ee systems e The engine control system which includes the power supply and the scanner controller board e The pickup and feed system which consists of various rollers and transports the media through the ADF The scanner system which scans documents and sends them to the formatter in the form of data Sequence of operation scanner Period sequence Description Power on The period of time from when the digital sender power is turned on until the main motor begins to rotate Initialization The period of time after the initial power on sequence and before the digital sender is ready to scan During this time the scanner and ADF initialization is completed scanner calibration is performed and the ADF checks for media in the input tray Standby The period of time from the end of the initialization sequence until a request for a scan During this time the scan carriage is in the Home position and the digital sender might go into Sleep mode Scan The period of time immediately following a request for a scan The scanner fan turns on the scan start position is adjusted the digital sender performs the scan and data is sent to the formatter 26 Chapter4 Theory of operation ENWW Formatter system The formatter is responsible for the following procedures e Controlling Sleep mode e Receiving and processing scan data e Monitoring control panel functions and relaying digital sender status informa
86. eeeeeeeeeeeeeeee tees caaaaaaaaaesaeeaeeeeeeeeeeeeeeeeeeeeeeeeeeneees 8 Control panell la OUt 42 5 Hans 8 Device software eee 10 Digital sender SOftWare oett ee cre a tes a eid ge e a eei p ee antics 10 lerram 11 2 Installation and configuration Chapter Content sereine 13 Preparetne Sit is PEE 14 System requirements iii 14 Unpack the deVICR pU 15 3 Maintenance Chapter contents neinni e a a A E aer E aaa era en ie ea enter ete ee des 17 Replace supplies and parts sise 18 Replace the mylar sheet intra tee tete R EE EEEE 18 Replace the ADF Maintenance Kit 19 Clean the COVICS nesiseka A a A Eae a later aAa ERE 20 Clean the eXteriO siiani E 20 Glean ihe glass E T MR 20 Clean the toucliscreen onere idee ieni iaa eaaa a aaa ea 20 Clean the ADF delivery system eene knee nha aai nenas a donee und 20 Clean th ADEF Foll rs 2 tti anse E RE REEL ttes needs 22 4 Theory of operation Chapter Content siennes 25 Basic operatio Meseia 26 Sequence of operation scanner s ieeeeee tien enne tede eade eain een 26 SU UCINEVEICIMNC MEER R E 27 Jem di enente dan 27 CRU un uM 27 ENWW iii u pes dU c d tenait 28 oic 28 KeybO
87. ekend When it is operating the digital sender cannot accept network traffic such as digital send jobs Use the loopback test to help detect digital sender problems and embedded LAN problems that might be caused by hardware or basic firmware problems This is done by eliminating the network as a variable in the troubleshooting process 134 Chapter 6 Troubleshooting ENWW If a loopback test fails digital sender or embedded LAN updates might be required or the formatter might need to be replaced Ef NOTE Ifthe digital sender fails before you open the Diagnostics menu item remove the LAN cable Ping test perform a cold reset on the digital sender and then perform the loopback test Perform a ping test to check for network connectivity A ping test is designed to troubleshoot TCP IP network connectivity issues by using key parts of the functionality from the ping utility on Microsoft Windows systems All Jetdirect products can respond to ping requests but the embedded LAN can initiate ping requests All TCP IP implementations such as ICMP Echo Response are required to respond to ping requests The following are the ping test parameters e Destination IP address The IP address that you want to contact e Packet size How many octets of data to send e Timeout The number of seconds to wait for a response e Count The number of packets to send The following are the recommended settings for the ping test e Destination IP address
88. elect a well ventilated dust free area to install the device Place the device on a sturdy surface 452 62 mm 724 20 mm 17 82 inches 28 51 inches HA k 4 eg ES ES ES wo wo 99 o eo eo Ra H Rs a a 10 325 C 10 80 o5 50 91 F C System requirements To install the HP Digital Sender 9250c the computer system must have the following features Fast Ethernet 100Base TX or Ethernet 10Base T e e Access to an SMTP e mail gateway NOTE HP highly recommends establishing SMTP gateway on your own local area network However the device can be configured for e mail functionality even if mail services are provided by an outside Internet service provider ISP over a digital subscription line DSL 14 Chapter2 Installation and configuration ENWW Unpack the device Remove all shipping bags tape and packing material Getting started guide use the getting started guide for installation 2 Digital sender documentation and HP DSS optional software 3 Digital sender 4 Control panel overlays if included 5 Power cord 6 Calibration sheet ENWW Unpack the device 15 16 Chapter 2 Installation and configuration ENWW 3 Maintenance Chapter contents e Replace supplies and parts e Clean the device ENWW Chapter contents 17 Replace supplies and parts Replace the mylar sheet If you start to
89. ent to a list of up to 20 e mail mobile device or Web site destinations AutoSend page Use the AutoSend screen to send product configuration and usage information periodically to your service provider This feature establishes a relationship with Hewlett Packard Company or another service provider to provide services that include support agreements and usage tracking Security page Use the Security page to set up a password to prevent unauthorized users from gaining access to device configuration settings After a password has been set any user who opens the EWS Web page only sees the Information tab To view the other tabs click the Log In link in the upper right corner of the screen and log in by using the password NOTE For security reasons it is strongly recommended that you set up a password to protect the digital sender EWS This prevents unauthorized users from making configuration changes Edit Other Links page Use this page to add links to the Other Links box which appears in the lower left corner of the EWS Web pages Troubleshooting tools 143 e Device Information page Use this page to change the device name asset number and company contact information e Language page Use this page to specify the language that the EWS Web pages use e Date and Time page Use this page to set the correct date and time for the device e Wake Time page The Wake Time can be set to wake the product up at a certain time on a d
90. er cover on page 58 Remove five screws callout 1 in the back of the control panel and pull two plastic tabs callout 2 toward you to release the control panel upper cover Figure 5 31 Removing the control panel upper cover Remove the control panel upper cover External components and covers 59 Control panel cover assembly 1 Remove the control panel See Control panel on page 47 2 Remove three screws callout 1 Figure 5 32 Removing the control panel cover assembly 1 of 6 3 Slide the rear control panel cover past the latches and remove the cover 4 Remove two screws callout 2 Figure 5 33 Removing the control panel cover assembly 2 of 6 60 Chapter 5 Removal and replacement ENWW 5 Atthe back of the device use a flat blade screwdriver to pry two tabs callout 3 toward you at the bottom ends of the tabs Figure 5 34 Removing the control panel cover assembly 3 of 6 a 6 Unhook the white plastic arm by gently pulling the tab toward you Figure 5 35 Removing the control panel cover assembly 4 of 6 i 7 Liftthe control panel cover assembly off of the device rotate the front of the assembly toward the back of the device and then set the assembly down on the work surface ENWW External components and covers 61 8 Remove one screw callout 4 Figure 5 36 Removing the control panel cover assembly 5 of 6 9 Remove the scanner rear cover by firmly pulling the cover
91. er guide removing 93 clock errormessage 114 cold reset 139 connectivity troubleshooting 137 contracts maintenance 216 control panel diagnostics 145 external cable removing 63 internal cable removing 110 language troubleshooting 124 locating 6 messages alphabetical list 114 messages numerical list 114 117 messages types of 114 overlays partnumbers 162 overlays replacing 48 replacing 47 control panel cover assembly removing 60 control panel lower cover removing 58 control panel upper cover removing 59 covers ADF left corner removing 71 ADF left removing 69 ADF rear removing 72 ADF right corner removing 68 ADF right removing 66 control panel assembly removing 60 control panel lower removing 58 control panel upper removing 59 damper removing 86 left hinge removing 78 output bin removing 64 pickup roller replacing 41 right hinge removing 77 scanner front removing 75 scanner left removing 74 scanner rear removing 76 scanner right removing 73 upper hinge removing 79 CPU 27 customer support 216 Index 227 cut off pages troubleshooting 124 D damper cover removing 86 declaration of conformity 225 diagnostics control panel 145 LAN 134 scanner 145 digital sending error messages 120 121 DIMMs replacing 52 disk drive cable replacing 51 initialization 140 replacing 50 display test 146 disposal end of life 223 Document feeder error messages 119 documentation 158 downloading
92. er turning on the device press and hold the 6 key on the control panel do not wait for the memory count When all three status LEDs are illuminated release the 6 key Press the 3 key to scroll to the ENABLE DISABLE EMBEDDED LAN selection Press the 6 key once to initiate the enable or disable routine The digital sender will continue its boot up sequence Hardware failure troubleshooting for the embedded LAN If a 49 79 or 8X error or equivalent occurs determine if the environment outside of the digital sender is causing the problem or if the problem is in the digital sender amp NOTE Make a note of the digital sender network configuration before starting this process 1 2 10 11 12 13 14 Turn off the digital sender Remove the network cable Turn on the digital sender and disable the embedded LAN If the test fails a hardware problem exists If the test succeeds go to step 4 Turn off the digital sender Turn on the digital sender and enable the embedded LAN If the test fails go to step 6 If the test succeeds go to step 8 Turn off the digital sender Turn on the digital sender and perform a cold reset If the test fails a hardware problem exists If the test succeeds go to step 8 Touch Administration touch Initial Setup touch Networking and I O touch Embedded Jetdirect touch Diagnostics and then touch Embedded Test Touch LAN HW Test the loopback test In the loopback
93. ew and wire callout 8 Figure 5 81 Removing the flatbed scanner assembly 4 of 4 6 Lift the flatbed scanner assembly off of the base 98 Chapter 5 Removal and replacement ENWW ENWW Remove the flatbed scanner assembly See Remove three screws callout 1 from the upper ribbon guide slide the ribbon cable off of the guide and then lift the guide out of the device Removing the power supply 1 of 6 Disconnect the middle cable connector callout 2 from the interconnect board Removing the power supply 2 of 6 til Internal components 99 4 Remove two screws callout 3 and remove the lower flatbed ribbon cable guide callout 4 Figure 5 84 Removing the power supply 3 of 6 NOTE When reinstalling the ribbon cable make sure that you feed it through the ferrite 5 Remove five screws callout 6 and remove the right keyboard tray guide Figure 5 85 Removing the power supply 5 of 6 r 3 Le WS gu C 2 A 100 Chapter 5 Removal and replacement ENWW Unclip two wire clips callout 7 remove seven screws callout 8 and disconnect one connector callout 9 Figure 5 86 Removing the power supply 6 of 6 7 Remove the power supply NOTE When reinstalling the power supply make sure that the power switch mechanism is seated correctly so that the external power switch can toggle the internal power switch ENWW Internal components 101 Keyboard cable 1 Remove t
94. g springs ADF Assembly on page 169 PF2284 SVPNI ADF assembly ADF Assembly on page 169 PF2284K012NI ADF left cover ADF left cover on page 181 PF2284K015NI Control panel cover assembly Control panel cover assembly on page 177 PF2284K042NI Paper input tray ADF Customer replaceable components on page 161 PF2284K042NI Paper input tray ADF ADF input tray assembly on page 183 PF2284K151NI ADF jam access latch Pickup roller assembly on page 175 PF2284K152NI Clear plastic paper guide Pickup roller assembly on page 175 PF2284K153NI Hinge flaps Customer replaceable components on page 161 PF2284K500NI ADF cable ADF Assembly on page 169 PF2284P044NI ADF right cover ADF Assembly on page 169 PF2284P060NI Output bin base cover ADF base assembly on page 171 210 Chapter Parts and diagrams ENWW Table 7 24 Numerical parts list continued Part number PF2284P061NI Description Output bin extender Table and page ADF base assembly on page 171 PF2284P072NI Control panel upper cover Control panel assembly on page 179 PF2284P073NI PF2284P079NI Control panel lower cover ADF right cover corner Control panel assembly on page 179 ADF Assembly on page 169 PF2284P080NI ADF left corner cover ADF left cover on page 181 PF2284P086NI ADF rear cover ADF Assembly on page 169 PF2284P088NI Upper hin
95. ge 195 Keyboard assembly on page 195 CB472 60164 Keyboard ltalian Keyboard assembly on page 195 CB472 60165 CB472 60166 Keyboard Spanish Keyboard Danish Keyboard assembly on page 195 Keyboard assembly on page 195 CB472 60167 Keyboard Norwegian Keyboard assembly on page 195 CB472 60168 Keyboard Swedish and Finnish Keyboard assembly on page 195 CB472 60169 Keyboard Polish Keyboard assembly on page 195 CB472 60170 Keyboard Czech Keyboard assembly on page 195 CB472 60171 Keyboard Dutch Keyboard assembly on page 195 CB472 60172 Keyboard Turkish Keyboard assembly on page 195 CB472 60173 CB472 60174 CB472 60175 Keyboard Russian Keyboard Portuguese Keyboard U K English Keyboard assembly on page 195 Keyboard assembly on page 195 Keyboard assembly on page 195 CB472 67902 Hard disk drive 40 MB or larger Memory on page 167 CB472 67905 Control panel assembly Control panel overlays on page 163 CB472 67906 Formatter assembly Customer replaceable components on page 161 CB472 90938 IR4041P007NI HP 9250c Digital Sender Service Manual Fan filter Related documentation and software on page 159 Lower cover assembly on page 197 208 Chapter 7 Parts and diagrams ENWW Table 7 24 Numerical parts list continued Part number Descri
96. ge cover ADF Assembly on page 169 PF2284P089NI Output bin paper lever ADF base assembly on page 171 PF2284P090NI PF2284P091NI Damper cover Damper base cover ADF base assembly on page 171 ADF base assembly on page 171 PF2284P375NI Left damper spring ADF base assembly on page 171 PF2284P376NI Right damper spring ADF base assembly on page 171 Q5997 67901 ADF maintenance kit Maintenance kits on page 165 Q6496 67901 Mylar replacement kit 3 mylar sheets Maintenance kits on page 165 Q7713A DIMM 32 MB DDR 100 pin SDRAM Memory on page 167 Q7715A DIMM 64 MB DDR 100 pin SDRAM Memory on page 167 Q7718A DIMM 128 MB DDR 100 pin SDRAM Memory on page 167 Q7719A DIMM 256 MB DDR 100 pin SDRAM Memory on page 167 T1936 14008 HP Digital Sender Software Version 4 9 CD Related documentation and software on page 159 ENWW Numerical parts list 211 212 Chapter 7 Parts and diagrams ENWW A Service and support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP 9250C Digital Sender One year on site warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace prod
97. ge specifications 218 W warranty Customer self repair 214 extended 216 product 213 software 215 Web Jetadmin downloading 144 Web sites firmware downloading 147 HP Web Jetadmin 144 Material Safety Data Sheet MSDS 224 white mylar backing removing 87 white scan background removing 94 wiring diagrams 150 ENWW 2007 Hewlett Packard Development Company L P www hp com CB472 90938
98. he following items e Keyboard See Keyboard on page 56 e Flatbed scanner assembly See Flatbed scanner assembly on page 96 2 Remove three screws callout 1 from the upper ribbon guide The ribbon cable will slide out when the screws are removed Figure 5 87 Removing the keyboard cable 1 of 5 102 Chapter 5 Removal and replacement ENWW 3 Open the cable guides callout 2 unplug the keyboard cable callout 3 and then remove one screw callout 4 Figure 5 88 Removing the keyboard cable 2 of 5 4 Remove five screws callout 5 from the left keyboard tray guide and then lift the guide out of the device ENWW Internal components 103 5 Liftthe keyboard tray out of the device turn it over and then remove four screws callout 6 Figure 5 90 Removing the keyboard cable 4 of 5 Spread the upper and lower parts of the keyboard tray to create an opening for the keyboard cable and then lift the cable out of the keyboard tray 5 91 Removing the keyboard cable 5 of 5 104 Chapter 5 Removal and replacement ENWW Power switch assembly 1 Remove the following items e Flatbed unit assembly See Flatbed scanner assembly on page 96 e Lowerflatbed ribbon guide See Power supply on page 99 Step 4 e Right keyboard tray guide See Power supply on page 99 Step 7 2 Remove three screws callout 1 Figure 5 92 Removing the power switch assembly 3 Remove the power switch assembly
99. ight cover See Disconnect seven cable connectors callout 1 and two ribbon cables callout 2 Removing the scanner controller board 1 of 2 Remove one grounding screw and wire callout 3 and five screws callout 4 Removing the scanner controller board 2 of 2 Remove the scanner controller board Internal components 95 Flatbed scanner assembly 1 Remove the following items e ADF assembly See ADF assembly on page 81 e Scanner right cover See Scanner right cover on page 73 e Scanner left cover See Scanner left cover on page 74 e Scanner front cover See Scanner front cover on page 75 e Right hinge cover See Right hinge cover on page 77 e Left hinge cover See Left hinge cover on page 78 e Right hinge guide See Right hinge guide on page 84 2 Remove two screws callout 1 from the right bracket callout 2 and remove the right bracket Figure 5 78 Removing the flatbed scanner assembly 1 of 4 96 Chapter 5 Removal and replacement ENWW 3 Remove one screw callout 3 and remove the left bracket Remove one other screw callout 4 Figure 5 79 Removing the flatbed scanner assembly 2 of 4 4 Remove five screws callout 5 Figure 5 80 Removing the flatbed scanner assembly 3 of 4 Z 4014 77 C8 000095 TT Iii nd ENWW Internal components 97 5 Remove one flat ribbon cable callout 6 disconnect three connectors callout 7 and remove one grounding scr
100. ile The file must be saved into lt drive gt PROGRAM FILES HP WEB JETADMIN DOC PLUGINS HPWJA FIRMWARE JETDIRECT on the computer that is running the HP Web Jetadmin software 9 n Web Jetadmin return to the main device list and select the digital sender again 10 In the Device Tools drop down list select Jetdirect Firmware Update again 11 On the Jetdirect firmware page the new firmware version appears under Jetdirect Firmware Available on HP Web Jetadmin Click the Update Firmware Now button to update the Jetdirect firmware Upgrade the firmware 149 Troubleshooting diagrams Digital sender wiring diagram Figure 6 3 Digital sender wiring diagram Upper ADF Assembly Scanning Lamp Sca nner Optical Head Assembly Controller ADF Fan Jam Release Cover Open Sensor ac ADF Empty Sensor J gt Registration Sensor Bin Full Sensor Read Sensor Exit Sensor Base Cooling Fan Keyboard ADF Intermediate PCA Paper Present LED Duplex Solenoid FIN P ADF Feed Motor ffi E 9 Read Motor r Home Position Sensor y Top Cover Open Sensor Intermediate PCA gt Flatbed Motor J gt Scanner Fan Formatter Cage Control Panel A A A A Rear AANA wall Scanner controller board diagram Figure 6 4 Scanner controller board 150 Chapter 6 Troubleshooting ENWW ENWW To ADF feed and read motors To ADF
101. imit of pending jobs Wait and then try again e For information about the transmission check any fax notifications that might have been returned for example e mail notifications in your e mail inbox if these reports are available with your fax service e Resend the fax If the problem persists check the log for the fax transport that is being used Logs often contain information about why a fax transmission was unsuccessful A document sent to a folder did not arrive at the destination folder e Resend the document e Seeifthe file name was modified to resolve a duplicate file name error e Check the activity log for error messages The bottom of a page that you sent is cut off The control panel is using the wrong language If the document was sent from the glass the document page might be too long The maximum length for documents scanned from the glass is A4 or 210 x 297 mm 8 27 x 11 69 inches Use the control panel menu to set the correct language 1 Touch Administration and then touch Language 2 Select a language from the list of languages 3 Touch OK 124 Chapter6 Troubleshooting ENWW ENWW Problem Action to take NOTE When you select a new language the keyboard layout might also change Characters on the control panel display are misaligned Perform the control panel calibration routine a nnE J n
102. ing the device chassis before touching an ESD sensitive component Ground the device chassis before servicing the product Remove the formatter cage see Formatter cage on p 49 open the formatter cage door and then disconnect the hard disk drive cables from the herd disk drive callout 1 21 Removing the hard disk drive cables 1 of 2 Disconnect the hard disk drive cables from the formatter callout 2 Figure 5 22 Removing the hard disk drive cables 2 of 2 ENWW User replaceable parts 51 Memory DIMM 1 Push down on the two tabs callout 1 to release the memory DIMM Figure 5 23 Removing the memory DIMM 2 Lift the DIMM out of the formatter 52 Chapter5 Removal and replacement ENWW Hinge flaps Slide a small flat blade screwdriver between the hinge flaps callout 1 and their housing and then gently pry the flaps away from the device Figure 5 24 Removing the hinge flaps ENWW User replaceable parts 53 Paper input tray 1 Open the ADF top cover Figure 5 25 Removing the pickup roller cover 1 of 2 2 Pull the hinge out of its hole on the left side of the paper input tray and then slide the tray toward the left side of the device to remove the tray Figure 5 26 Removing the paper input tray 2 of 2 54 Chapter 5 Removal and replacement ENWW External components and covers ENWW Keyboard Control panel lower cover Control panel upper cover Control panel cover assembly
103. ips washer head machine screw with a broad flat washer attached to the screw head Screw measurement guide 6mm 8mm 10mm 12mm M3 M4 I IM R 4 9 0 ENWW Screws that are used in the digital sender 157 Related documentation and software Figure 7 1 Related documentation and software NS TE A UN EU EU 158 Chapter 7 Parts and diagrams ENWW Table 7 2 Related documentation and software Reference Description Part Number Quantity 1 HP Digital Sender Software Version 4 9 CD T1936 14008 2 Service and Support CD CB472 60158 3 User Guide CD CB472 60141 4 HP 9250c Digital Sender Service Manual CB472 90938 ENWW Related documentation and software 159 Customer replaceable components Figure 7 2 Customer replaceable components ST 8 160 Chapter 7 Parts and diagrams ENWW Table 7 3 Customer replaceable components Reference Description Part Number Quantity 1 Paper input tray ADF PF2284K042NI 1 2 Hinge flaps PF2284K153NI 2 3 Separation pad PF2282K035NI 1 4 Mylar holder assembly PF2282K043NI 1 5 Formatter assembly CB472 67906 1 6 Pickup roller assembly PF2282K039NI 1 7 Pickup roller cover PF2282K040NI 1 8 Power cord for Europe generic 8121 0731 1 8 Power cord for Denmark 8121 0733 1 8 Power cord for Japan 8121 0736 1 8 Power cord for South Africa 8121 0737 1 8 Power cord for Switzerland 8121 0738 1 8 Power cord for the United Kingdom Singapore Hong Kong and 8121 0739 1 Malaysia 8 Power cord for North
104. ired to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used 214 Appendix A Service and support ENWW Hewlett Packard limited warranty statement for software ENWW HP PRODUCT DURATION OF WARRANTY HP MFP DIGITAL SENDING SOFTWARE v 4 0 90 days _ HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions for 90 days after the date of purchase due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace SOFTWARE PRODUCT media which does not execute its programming instructions due to such defects d HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to replace the SOFTWARE PRODUCT to a condition as warranted HP may request that you uninstall the SOFTWARE PRODUCT and return it to HP for a refund a ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRE
105. is sold Do not convert operating voltages This will damage the digital sender and void the product warranty Power consumption specifications Table B 3 Power consumption average in watts Scanning 55 ppm Ready Sleep Off 98 W 35 W 15 7 W OW EN Values subject to change See www hp com support 9250c for current information Power reported is highest value measured for color and monochrome scanning using all standard voltages Default time from Ready mode to Sleep 60 minutes Heat dissipation in Ready mode 119 BTU Hour N w ES 218 Appendix B Specifications ENWW Environmental specifications Table B 4 Environmental specifications Recommended Operating Storage Temperature 20 to 27 C 0 to 40 C 30 to 60 C 68 to 81 F 32 to 104 F 22 to 140 F Relative humidity 20 to 70 15 to 80 15 to 85 1 Values are subject to change See www hp com support 9250c for current information CAUTION The operating environment should be stable with no abrupt changes in temperature or humidity that might damage the device If you move the device from a cold environment to a warm one wait about two hours before using it Acoustic emissions ENWW Table B 5 Acoustic emissions Sound Power Level Declared per ISO 9296 Scanning Lwag 6 7 Bels A 67 dB A Ready Lwaa 5 0 Bels A 50 dB A Sound Pressure Level Bystander Position Declared per ISO 9296
106. ives commands from the formatter The scanner controller board controls motors fans and sensors Engine control system Engine power supply circuit The power supply consists of a low voltage circuit The low voltage circuit provides uninterrupted 5 volt V and 3 3 V power to the formatter and provides 24 V 5 V and 3 3 V power to the scanner controller board 28 Chapter4 Theory of operation ENWW Flatbed unit and ADF system Electrical system The scanner assembly electrical system consists of the following components e The charged coupled device CCD PCA optical assembly e The inverter e The scanner controller board e The ADF intermediate board Figure 4 1 Scanner assembly electrical structure on page 29 shows the scanner assembly electrical structure Figure 4 1 Scanner assembly electrical structure Scanner controller P Carriage Optical scan unit board CCD i ud Scanning Carriage home sensor gt ADF open sensor gt Flatbed fan scanner poo Carriage motor Feed motor Read motor Solenoid gt ADF fan Cover open sensor Empty sensor ADF intermediate Registration sensor PCA Read sensor Exit sensor Bin full sensor Paper detect ENWW Flatbed unit and ADF system 29 Motors and fans The scanner assembly has three motors and three fans The motors are stepping motors which drive the components insid
107. lace the formatter See Formatter cage on page 49 57 XX ERROR To continue turn off then on A temporary error has occurred Turn the device off and then turn the device on If the error persists check the fan connectors and then make sure that the fan blades can move freely Listen for the fans to operate while the device is initializing If the fan does not operate during the initialization sequence replace it 59 XY ERROR To continue turn off then on A temporary error has occurred Turn the device off and then turn the device on If the message persists replace the formatter ENWW Control panel messages 117 Table 6 1 Control panel messages continued Control panel message Description Recommended action 79 XXXX ERROR To Continue Turn Off A critical hardware error occurred 1 Turn the device off and then turn the Then On device on 2 Ifthe problem persists reseat the DIMM on the formatter 3 Remove and reinstall the formatter 4 Upgrade the firmware 8X YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has 1 Turn the device off and then turn the To continue turn off then on encountered a critical error as specified by device on YYYY 2 Turn the device off reinstall the EIO accessory and then turn the device on 3 Perform a RFU 4 Replace the EIO formatter 5 Remove the EIO accessory if one is installed 99 XX YY Errors 99 00 01 to 99
108. le ENWW 1 2 3 Remove the flatbed unit See Flatbed scanner assembly on page 96 Use needle nose pliers to remove two connectors callout 1 Unclip three wire clips callout 2 and remove one grounding screw and wire callout 3 Figure 5 97 Removing the SCB cable p 5 z Remove the SCB cable Internal components 109 Internal control panel cable Remove the following items e Flatbed unit See F in page e Upper flatbed ribbon guide See Power supply on page 99 steps 2 and 3 Use needle nose pliers to disconnect one connector callout 1 and unclip three wire clips callout 2 e 5 98 Removing the internal control panel cable 1 of 2 Disconnect the internal control panel cable from the left side of the interconnect board callout 3 Figure 5 99 Removing the internal control panel cable 2 of 2 110 Chapter 5 Removal and replacement ENWW 6 ENWW Troubleshooting In order to use the information in this chapter you should have a basic understanding of the scanning and digital sending processes Explanations of each mechanical assembly the device systems and the basic theory of operation are contained in chapter 4 of this manual Do not perform any of these troubleshooting processes unless you understand the function of each device component This chapter contains information about the following topics e Troubleshooting process e Control panel messages e Operational iss
109. lists ssseeee enn nemen nenennnns 156 Screws that are used in the digital sender ssssssssssssseenne emere 157 Related documentation and software sssssssssssssssssseeeeeee er eene nennen nnns 158 Customer replaceable components ss 160 ADF COMPONENTS cr c ri in acca epa Pee easet et eere asino sens tene loce Fk eae A ane E tenait eV R VR ENNEE E 168 Scanner and bottom assemblies ssssssssssssssssssseene ener nnnn nnns 184 Alphabetical parts St ETT 200 Numerical parts llst 2 ie inst ein aa ent ina a aaa aaa a Naan 206 Appendix A Service and support Hewlett Packard limited warranty statement ssssssssssssssseeene eene 213 Customer self repair warranty service ss 214 Hewlett Packard limited warranty statement for software ssssseem 215 Availability of support and service ses 216 HP maintenance agreements 2 o 1ece eerte tUe e tert eure ke p EOD de ea ERR e E E REN ROLE e ERE ERO DERE AR RRR ANEA 216 Next Day OnSite Service generi ote tante eines ere lemme aies 216 Appendix B Specifications Physicali Specificatioms saisine m 218 lectrical Sp cifications i eese t nltima on xoa ee Rae xx EARN ise dad data ua etant uade e uada dunt 218 Power consumption specifications sise 218 Environmental specifications iii 219 Acoustic CMISSIONS ee vacsacadden vice dcddenvasanciesna enne ORAN Rae RUXR SN RE cent RE SR cea URN KE
110. m the Home screen touch Administration Touch Troubleshooting Place the calibration sheet that came with the digital sender on the flatbed scanner Touch Calibrate Scanner and then follow the instructions in the onscreen dialog box The device starts the calibration process and Calibrating appears on the touchscreen status line until the process is complete To print the calibration target 1 ENWW If you do not have the calibration sheet that came with the digital sender touch Download Drivers and Software and select any Windows operating system Calibration Page is located in the Utility menu Also the HP Digital Sender 9200c and HP Digital Sender 9250c calibration pages are the same and can be used for either scanner The file name is CALIBRATION PDF or CALIBRATION DOC See www hp com go 9200c scanner cal for more information Print the target on any HP LaserJet printer or another available laser quality printer a Verify that the page size in the software program is set to legal and do not make any adjustments to the image size amp NOTE Ignore any printer errors that might appear about using incorrect paper size By selecting legal as the page size and printing on letter or A4 paper the file prints to the edge of the paper b Place letter or A4 paper in tray 1 or the multipurpose tray and adjust the side guides c Print the first pass of the calibration target First copy of the file d Return the fi
111. memory DIMM if one is installed Then make sure that the formatter cage is seated correctly If the problem persists replace the formatter See Formatter assemblies on page 49 126 Chapter6 Troubleshooting ENWW Clear jams If a jam message appears on the control panel display follow these instructions to clear jams in the digital sender ADF 1 Press the release button to open the ADF cover 2 Remove any jammed media from this area Make sure that you have removed all of the pieces of torn media 3 Close the ADF cover When clearing jams be very careful not to tear jammed media If a small piece of media remains in the digital sender it could cause additional jams If jams are a recurring problem see Solve repeated jams on page 128 ENWW Clear jams 127 Solve repeated jams Try the following methods to solve repeated jams in the digital sender Adjust the guides so that they are snug against the stack but do not bend the stack The maximum number of pages the ADF can hold is 50 or fewer depending on the type of media that is being loaded The maximum number of pages the output tray can hold is 50 or fewer Make sure that more pages are not stacking up in the output tray The type of media that is being loaded might not meet the required specifications Clean the separation pad and the rollers See Clean the device on page 20 If the mylar sheet has recently been replaced verify that it was correctl
112. mentation and software Customer replaceable components ADF components Scanner and bottom assemblies Alphabetical parts list Numerical parts list 155 Ordering parts and supplies All standard part numbers that are listed in this chapter can be ordered from the HP Customer Services and Support Organization To search for HP product parts by using the HP product name the model number or the part number go to www partsurfer hp com You can also choose the HP product from a list To order parts go to www hp com buyparts How to use the parts diagrams and lists The figures in this chapter illustrate the major field replaceable unit FRU assemblies and sub assemblies in the HP Digital Sender 9250c A table parts number list follows each exploded assembly diagram The tables list a reference number for each specific part the part number and a brief description of the part amp NOTE Parts that do not have a reference number or part numbers that are not FRUs cannot be ordered as individual replacement parts However all serviceable parts should be available as part of a larger orderable sub assembly 156 Chapter 7 Parts and diagrams ENWW Screws that are used in the digital sender This table describes the screws used in the digital sender and provides guidelines to help determine where each type of screw is used The screws can vary in length depending on the thickness of the material that is being fa
113. n pad 1 of 3 2 Raise the separation pad frame assembly Figure 5 2 Removing the separation pad 2 of 3 ENWW User replaceable parts 39 3 Push the bottom edge of the separation pad away from the frame Figure 5 3 Removing the separation pad 3 of 3 4 Remove the separation pad 40 Chapter 5 Removal and replacement ENWW Pickup roller cover 1 Open the ADF top cover Figure 5 4 Removing the paper input tray 1 of 2 2 Open the pickup roller cover by pressing the locking tab and rotating the top of the assembly away from the ADF Figure 5 5 Removing the pickup roller assembly 2 of 3 ENWW User replaceable parts 41 3 Release two clips callout 1 to remove the cover Figure 5 6 Removing the pickup roller cover 2 of 2 42 Chapter5 Removal and replacement ENWW Pickup roller assembly 1 Open the ADF top cover Figure 5 7 Removing the pickup roller assembly 1 of 3 2 Open the pickup roller cover by pressing the locking tab and rotating the top of the assembly away from the ADF Figure 5 8 Removing the pickup roller assembly 2 of 3 3 Pull the left side gear end of the roller assembly drive shaft to disengage it and then slide the assembly toward the left of the device to remove it Figure 5 9 Removing the pickup roller assembly 3 of 3 ENWW User replaceable parts 43 Mylar holder assembly 1 Open the A
114. n page 163 CB472 60120 Control panel overlay ZHTW Traditional Chinese Control panel overlays on page 163 CB472 60121 Control panel overlay ZHCN Simplified Chinese Control panel overlays on page 163 CB472 60122 CB472 60123 CB472 60124 Control panel overlay KO Korean Control panel overlay JA Japanese Control panel overlay TR Turkish Control panel overlays on page 163 Control panel overlays on page 163 Control panel overlays on page 163 CB472 60125 Control panel overlay HE Hebrew Control panel overlays on page 163 CB472 60126 CB472 60127 Control panel overlay EL Greek Control panel overlay AR Arabic Control panel overlays on page 163 Control panel overlays on page 163 CB472 60128 Control panel overlay TH Thai Control panel overlays on page 163 CB472 60141 User Guide CD Related documentation and software on page 159 Numerical parts list 207 Table 7 24 Numerical parts list continued Part number Description Table and page CB472 60158 Service and Support CD Related documentation and software on page 159 CB472 60160 Keyboard U S English Keyboard assembly on page 195 CB472 60161 CB472 60162 CB472 60163 Keyboard Hungarian Keyboard German Keyboard French Keyboard assembly on page 195 Keyboard assembly on pa
115. n page 169 ADF Assembly on page 169 Screw ADF wave 3x10 NS SCR 00027NI ADF Assembly on page 169 Screw ADF wave 4x10 NS SCR 00056NI ADF Assembly on page 169 Screw BTN M3x8 Screw DANBISU IR4041P021NI IR4044P200NI ADF input tray assembly on page 183 Bottom unit assembly on page 187 Screw M3x12 030120FNWSNI Lower cover assembly on page 197 Screw wave 3x10 NS SCR 00027NI Keyboard assembly on page 195 Screw wave 3x8 Separation pad 030080FNBBNI PF2282K035NI ADF input tray assembly on page 183 Customer replaceable components on page 161 Separation pad case PF2282K034NI Separation pad case on page 173 Service and Support CD CB472 60158 Related documentation and software on page 159 Upper hinge cover PF2284P088NI ADF Assembly on page 169 User Guide CD CB472 60141 Related documentation and software on page 159 White mylar backing PF2282P025NI ADF Assembly on page 169 White mylar backing springs PF2282P343NI ADF Assembly on page 169 White scan background PF2282P339NI ADF Assembly on page 169 Alphabetical parts list 205 Numerical parts list Table 7 24 Numerical parts list Part number Description Table and page 030060FNWSNI Screw 3x6
116. n scratching stylus to precisely touch the upper left calibration point 3 Use non scratching stylus to precisely touch the lower left calibration point 4 The calibration is complete and a normal boot with the memory count should resume in a few seconds ENWW Calibrate the scanner 131 Resolve e mail problems During the configuration of the HP DSS program you must locate the SMTP server and LDAP server on your network and test them to make sure that they are functional On most standard networks using the Find Servers and Test buttons in the HP MFP DSS Configuration Utility will successfully find and test the servers However in some cases the discovery process might fail to find the SMTP or LDAP server If this is the case use a computer and the instructions in the following sections to find and test the server Finding the LDAP server address The LDAP Find Servers function searches the network by querying DNS servers and devices that have been configured for LDAP Servers that can provide LDAP functionality include e mail servers and directory servers such as the following e Microsoft Exchange 5 5 and Exchange 2000 servers e Microsoft Active Directory servers e Novell Directory Services servers If you have one of these types of servers on your network and know the address use the computer keyboard and try typing it into the LDAP Server text box on the Authentication tab Then click the Find Setti
117. nced an error while picking media Place originals in the document feeder or scanner glass and then press Start Clear any jam Make sure that you have not overloaded the document feeder Do not load more than 50 sheets of 20 Ib paper in the document feeder If the message persists make sure that the ADF mylar sheet the ADF pickup roller assembly and the ADF separation pad are installed correctly If any of these components is dirty or worn replace the component The ADF input motor might be defective Observe the motor to see if it is rotating or attempting to pull paper through the paper path You can use the scanner tests Troubleshooting gt Scanner Tests to test this motor Run the ADF input motor test and the ADF input motor reverse test If the motor does not rotate verify that the connector CN103 is seated correctly on the scanner controller PCA and that the connector on the motor is seated correctly If the motor is defective replace the ADF EIO X disk not functional HP Digital Sending Delivery Error The EIO device in the specified location X has failed A digital send job has failed and cannot be delivered 1 Turn the device off reseat the EIO device and then turn the device on 2 Replace the EIO device Try to send the job again Initializing scanner Jam in Document Feeder The scanner is initializing Media is jammed in the document feeder No action is necessary Cl
118. ng Phillips head machine screw with captive star washer This screw is used to fasten sheet metal or plastic to plastic frames The deep K coarsely spaced threads provide an increased holding capability while decreasing D the possibility of stripping the target hole NOTE Toinstall a self tapping screw first turn it counterclockwise to align it with Phillips head screw with self tapping the existing thread pattern and then carefully turn it clockwise to tighten it You will feel resistance and hear the screw click when it engages the existing threads in the hole Do not overtighten the screw If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly threads This screw is used to fasten sheet metal parts to the sheet metal chassis It spans large clearance holes and distributes the load by increasing the bearing surface Phillips washer head machine screw with a broad flat washer attached to the screw head Screw measurement guide 6mm 8mm 10mm 12mm M3 M4 I k l k RM 0 0 Removal and replacement strategy 37 User replaceable parts Separation pad Pickup roller cover Pickup roller assembly Mylar holder assembly ADF mylar shield Control panel Control panel overlays Formatter assemblies Hinge flaps Paper input tray 38 Chapter 5 Removal and replacement ENWW Separation pad 1 Open the ADF top cover Figure 5 1 Removing the separatio
119. ng firmware upgrade failed The device automatically tries to upgrade the firmware again the next time the device is turned on 49 XXXXX ERROR To Continue Turn Off Then On A critical firmware error has occurred This type of error can be caused by invalid print commands corrupt data or invalid operations In some instances electrical noise in the cable can corrupt data during transmission to the device Other causes include poor quality parallel cables poor connections or specific software programs Sometimes the formatter itself is at fault which is usually indicated by a 79 XXXX ERROR To Continue Turn Off Then On message 1 Turn the device off and then turn the device on 2 Upgrade the firmware See Upgrade the firmware on page 147 3 Try printing a job from a different software program If the job prints go back to the first program and try printing a different file If the message appears only with a certain software program or print job contact the software vendor for assistance 4 Ifthe message persists when using different software programs and attempting specific print jobs disconnect all of the cables that connect the device to the network or a computer 5 Turn the device off 6 Remove all DIMMs and flash memory cards 7 Remove all of the EIO devices 8 Turn the device on 9 If the error message disappears reinstall each DIMM flash memory card and EIO device
120. ngly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name or the product number s Boise Idaho 83713 USA July 27 2006 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 225 Country region specific safety statements Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CORBIS PRLUBRESERESREMAMBS VCCI OBE ICBO DIABTRARHRECT CORB RHR
121. ngs button to retrieve the settings Verifying an LDAP address Use this procedure to verify that the LDAP server address that you are using is valid 1 Open a Web browser 2 Using the computer keyboard type LDAP hostname or IP address of LDAP server into the browser address box using the host name or IP address of the LDAP server that you are using for digital sending 3 Press Enter on the keyboard If the Find People dialog box appears the LDAP server address is valid If the dialog box does not appear contact your network administrator to verify that the server is functioning Troubleshooting the LDAP Find Settings process On the computer click the Find Settings button on the Authentication tab the program uses the entries in the Accessing the LDAP Server and Searching the Database sections of the tab to find the correct settings for your LDAP server Setting or changing these entries can affect the success of the Find Settings process Try using the following settings 1 Select Anonymous from the LDAP Server Bind Method drop down list and then delete any data from the Search Root text box so that it is blank 2 Click Find Settings 3 Click Test and type a user name and password to test the software s ability to retrieve an e mail address If the test succeeds your LDAP configuration is complete If the test fails continue on to Step 4 4 Select Simple or Windows Negotiated SPNEGO from the LDAP Server Bind Metho
122. nt ENWW White mylar backing or white mylar backing spring 1 Open the ADF top cover Figure 5 64 Removing the white mylar backing or white mylar backing spring 1 of 2 2 Open the mylar holder assembly 3 Push in the tab on the left side of the white mylar backing callout 1 Figure 5 65 Removing the white mylar backing or white mylar backing spring 2 of 2 4 Remove the white mylar backing or the white mylar backing springs Ef NOTE When reinstalling the white mylar backing springs compress and twist the spring to make sure that it grips the pedestal on the back of the assembly ENWW Internal components 87 Fan filter 1 Remove the scanner right cover See Scanner right cover on page 73 2 Remove the plastic guide Figure 5 66 Removing the fan filter 3 Remove the fan filter 88 Chapter 5 Removal and replacement ENWW ADF cable 1 Remove the scanner rear cover See Scanner rear cover on page 76 2 Remove one screw callout 1 from the metal cable retaining bracket and then remove the bracket Figure 5 67 Removing the ADF cable 1 of 5 3 Unclip three wire clips callout 2 and release the wires Figure 5 68 Removing the ADF cable 2 of 5 ENWW Internal components 89 4 Remove one grounding screw and wire callout 3 and disconnect two connectors callout 4 _ IRA044 PAM CNO1000095 TT A 5 Remove the ADF rear cover See ADF rear cover on page 72 6
123. o simulate the output bin being full Observe whether the status changes on the control panel display If the status does not change make sure that the connectors are firmly seated Clean or replace the sensor if necessary Document feeder cover open The document feeder cover is open The ADF cover open sensor is located directly above the ADF feed motor When the ADF jam access cover is closed a plastic protrusion that is on the bottom of this cover blocks the sensor and the scanner controller PCA detects that the cover is closed If you have recently disassembled the ADF make sure that all of the covers have been installed correctly and make sure that the wiring to this sensor is firmly seated Also verify that CN105 on the scanner controller PCA is firmly seated Open the Troubleshooting menu and touch Scanner Tests and then Sensors Open and close the ADF jam access cover and observe whether the status changes on the control panel display If the status does not change make sure that the connectors ENWW Control panel messages 119 Table 6 1 Control panel messages continued Control panel message Description Recommended action are firmly seated Clean or replace the sensor if necessary Document feeder empty Document feeder pick error The user pressed Start but there is nothing in document feeder or on the scanner glass if the document feeder is closed The document feeder experie
124. o route fax jobs via an existing local area network LAN fax infrastructure EWS user guide DSS support guide 2 Chapter 1 Device information ENWW Feature Description For more information DSS Send to Folder Scan a document to a network folder More DSS support guide than one folder destination can be configured DSS Workflow Scan a document and capture information DSS support guide about the scanned document by prompting the user The document can then be routed to another application This feature can be configured to use OCR optical character recognition DSS Windows Negotiated Configure the device to require user DSS support guide Authentication authentication to use specific features of the device This feature relies on an existing Microsoft Windows domain infrastructure DSS LDAP Authentication Configure the device to require user DSS support guide authentication to use specific features of the device This feature relies on an existing LDAP infrastructure ENWW Device information 3 Features The digital sender includes the following features 4 Digital sending Send scanned files to e mail addresses and network folders Advanced digital sending functions are carried out by the HP Digital Sending Software HP DSS which is included with the device ADF automatic document feeder The legal size ADF accepts up to 50 pages and includes built in duplexing for scanning both sides of a do
125. oard U S English Keyboard Hungarian Keyboard German Keyboard French Keyboard ltalian Keyboard Spanish Keyboard Danish Keyboard Norwegian Keyboard Swedish and Finnish Keyboard Polish Keyboard Czech Keyboard Dutch Keyboard Turkish Keyboard Russian Keyboard Portuguese Keyboard U K English Keyboard cable includes arm assembly Keyboard clip Part Number NS SCR 00027NI CB472 60160 CB472 60161 CB472 60162 CB472 60163 CB472 60164 CB472 60165 CB472 60166 CB472 60167 CB472 60168 CB472 60169 CB472 60170 CB472 60171 CB472 60172 CB472 60173 CB472 60174 CB472 60175 IR4044K289NI CB472 40052 Scanner and bottom assemblies 195 Quantity Figure 7 20 Lower cover assembly ENWW 196 Chapter 7 Parts and diagrams ENWW Table 7 21 Lower cover assembly Reference Description Screw M3x12 Fan filter Scanner control board Part Number Quantity 030120FNWSNI 3 IR4041P007NI 1 IR4044K275NI 1 Scanner and bottom assemblies 197 Figure 7 21 Scanner rear cover 198 Chapter 7 Parts and diagrams ENWW Table 7 22 Scanner rear cover Reference Description Part Number Quantity 1 Scanner rear cover IR4044P314NI 1 ENWW Scanner and bottom assemblies 199 Alphabetical parts list Table 7 23 Alphabetical parts list Description Part number Table and page AC power plug IR4044K535NI Power plug on page 189 ADF a
126. ol panel messages Control panel message types Four types of control panel messages can indicate the status of or problems with the device Message type Description Status messages Status messages reflect the current state of the device They inform you of normal device operation and require no interaction to clear them They change as the state of the device changes Whenever the device is ready not busy and has no pending warning messages the status message Ready appears if the device is online Warning messages Error messages Warning messages inform you of data and scan errors These messages typically alternate with the Ready or status messages and remain until you touch OK Some warning messages are clearable If Clearable Warnings is set to Job on the device Device Behavior menu the next job clears these messages Error messages communicate that some action must be performed such as clearing a jam Some error messages are auto continuable If Auto Continue is set on the menus the device will continue normal operation after an auto continuable error message appears for 10 seconds NOTE Pressing any button during the 10 second auto continuable error message overrides the auto continue feature and the button function takes precedence For example pressing the Stop button pauses scanning and offers the option to cancel the job Critical error messages Critical error messages inform you of a device failur
127. on View the EWS Web pages To view the EWS Web pages you need to have the IP address for the digital sender You can find the IP address in one of the two following ways Go to the digital sender and look at the upper left corner of the touchscreen The IP address should appear next to the word Ready If the IP address does not appear on the touchscreen press the Menu button on the control panel Touch the INFORMATION menu and then touch CONFIGURATION The digital sender configuration information appears on the touchscreen Touch the Next button to see the Jetdirect data Scroll through the information until you find the IP address On a computer open a Web browser and type the digital sender IP address into the Address box to open the EWS Web page NOTE You can gain access to the embedded Web server from any operating system that supports the TCP IP protocol and a Web browser preferably either Netscape Navigator 4 7x or Microsoft Internet Explorer 5 0x or later You cannot view the embedded Web server pages from outside a firewall 142 Chapter 6 Troubleshooting ENWW Information pages The pages on the Information tab of the embedded Web server provide status information for the digital sender Device Status page This page shows the status message that currently appears on the device control panel Configuration page The digital sender Configuration page lists device information that includes the serial number and other
128. oreet ene nk ee e nd or FECE es ods eR sacs TY e ex E ER ek eed e a ches das 191 Fan aS S mbIV UU 193 Keyboard assembly n decedere te bra de ete RR Gades EE sa aane es lie HE ERR dE ess te 195 Lower cover assembly sien 197 SCANNED rear COVEN PET 199 Alphabetical parts list uses 200 Numerical parts list seen 206 Physical specifica tons m 218 Electrical sp cifications EE EE 218 Power consumption average in watts 218 Environmental specifications sise 219 ACOUSTIC EMISSIONS 2 rti E een buda ee aa ae ua Dave uuu dud dece Ade dete ua dtd deseen emus 219 ix ENWW List of figures Figure 1 1 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 5 6 Figure 5 7 Figure 5 8 Figure 5 9 Figure 5 10 Figure 5 11 Figure 5 12 Figure 5 13 Figure 5 14 Figure 5 15 Figure 5 16 Figure 5 17 Figure 5 18 Figure 5 19 Figure 5 20 Figure 5 21 Figure 5 22 Figure 5 23 Figure 5 24 Figure 5 25 Figure 5 26 Figure 5 27 Figure 5 28 Figure 5 29 Figure 5 30 Figure 5 31 Figure 5 32 Figure 5 33 Figure 5 34 ENWW Controkpanel layout 8 Scanner assembly electrical structure ss 29 SCAN Carriage components neiaa A ons anim Rad alien nate eee 30 sede 31 ADF paper pathiand Sensors setting enne cad ex ende ex tu dee NER Ad Rage uaa e dace ideas date 32 Rem
129. orrect address use a ping command to verify communication with the server For example type ping 10 0 0 2 at a command prompt where 10 0 0 2 is the IP address of the SMTP server If the ping command fails contact the network or mail administrator to verify the network and SMTP server functionality Verifying an SMTP address Use this procedure to verify that the SMTP server address is valid 1 ENWW On the computer click Start and then click Run and then type CMD in the Open text box to open a command prompt Type Telnet hostname or IP address of SMTP server 25 using the hostname or IP address of the SMTP server you are using for digital sending Press Enter You should see a message similar to the following 220 samplemail hp com ESMTP Server lt Microsoft Exchange Internet Mail Service 5 5 gt ready If you see this message the SMTP server address is valid If you do not see this message contact the network or mail administrator to verify that the server is functioning Resolve e mail problems 133 Resolve network connectivity problems Embedded LAN troubleshooting Although networking is integrated the embedded LAN has additional features to assist in troubleshooting These include the following features e The ability to turn on and turn off the embedded networking e An internal diagnostic to check the networking hardware e The ability to initiate communication from the digital sender to other network devices to
130. oving the separation pad 1 of 3 39 Removing the separation pad 2 of 3 usines 39 Removing the separation pad 3 of 3 40 Removing the paper input tray 1 Of 2 cccccseeeeeeceecseseeeeeeeeccneeeeeeeenccdaneeeeeenccnaaeeeseuncenedeeeenaccneneenenee 41 Removing the pickup roller assembly 2 of 3 sse emen 41 Removing the pickup roller cover 2 of 2 42 Removing the pickup roller assembly 1 of 3 43 Removing the pickup roller assembly 2 of 3 sss eene 43 Removing the pickup roller assembly 3 of 3 sss eene 43 Removing the mylar holder assembly 1 of 3 44 Removing the mylar holder assembly 2 of 3 44 Removing the mylar holder assembly 3 of 3 45 Replacing the ADF mylar shield 4 of 7 46 Replacing the ADF mylar shield 5 of 7 46 Removing the control panel 1 of 2 suisses 47 Removing the control panel 2 Of 2 iii 47 Removing the control panel overlays sise 48 Removing the formatter cage is 49 Removing the hard drive T OF 2 eia reti tet tnter eiae eor ei par i ei dap rn 50 Removing the hard drive 2 of 2 iii 50 Removing the hard disk drive cables 1 of 2 51 Removing the hard disk drive cables 2 of 2 51 Removing the memory DIMM iii 52 Removing the hinge flaps oae ee a add rose Mace tea A LN cea Ea ED echa ER E Dec Esa e ED dus 53 Removing the pickup roller cover 1 of 2 54 Removing the paper input tray 2 Of 2 nece ood eran tod KAANAA 54
131. ption Table and page IR4041P021NI Screw BTN M3x8 ADF input tray assembly on page 183 IR4041P021NI Screw M3x8 Bottom unit assembly on page 187 IR4044351NI IR4044K107NI IR4044K255NI Scanner front cover Power switch assembly Intermediate PCA and connector Scanner assembly on page 185 Bottom unit assembly on page 187 Bottom unit assembly on page 187 IR4044K257NI Scanner assembly Scanner assembly on page 185 IR4044K275NI IR4044K289NI Scanner control board Keyboard cable includes arm assembly Lower cover assembly on page 197 Keyboard assembly on page 195 IR4044K535NI IR4044K537NI AC power plug External control panel cable Power plug on page 189 Control panel cover assembly on page 177 IR4044K537NI Internal control panel cable Bottom unit assembly on page 187 IR4044K538NI SCB cable Bottom unit assembly on page 187 IR4044K560NI IR4044P200NI Formatter flat ribbon connector Screw DANBISU Bottom unit assembly on page 187 Bottom unit assembly on page 187 IR4044P312NI Scanner left cover Scanner assembly on page 185 IR4044P313NI Scanner right cover Scanner assembly on page 185 IR4044P314NI IR4044P318NI Scanner rear cover Left hinge guide Scanner rear cover on page 199 Scanner assembly on page 185 IR4044P319NI Right hinge guide
132. ride lithium battery BR1632 Weight 1 5g Location On formatter board User removable No Batterij niet weggooien maar inleveren als KCA Environmental Product Stewardship program 223 m vx R RU EUX For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by contacting the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety
133. rmware is updated on the device This can take about five minutes Let the process finish without further interaction with the device or computer NOTE The digital sender automatically restarts the firmware after processing the upgrade At the command prompt type bye to exit the ftp command At the command prompt type exit to return to the Windows interface Use HP Web Jetadmin to upgrade the firmware This procedure requires that you have HP Web Jetadmin Version 7 0 or later installed Complete the following steps to update a single device through HP Web Jetadmin after downloading the RFU file from the HP Web site 1 2 Start HP Web Jetadmin Open the Device Management folder in the drop down list in the Navigation panel Navigate to the Device Lists folder Expand the Device Lists folder and select All Devices Locate the digital sender that you want to update in the list of devices and then click to select it Locate the drop down box for Device Tools in the upper right corner of the window Select Update Printer Firmware from the action list 148 Chapter 6 Troubleshooting ENWW 5 Click Browse under Upload New Firmware Image and navigate to the location of the RFU file that you downloaded from the Web at the start of this procedure Select the file 6 Click Upload to move the RFU file to the correct location on the HP Web Jetadmin server After the upload is complete the browser window refreshes 7 Select the ne
134. rol panel ov erlays iecit eant caedere AR ERR MAR EY NER ERRARE NUR RAR UN n Re tnt re nent 48 Formatter assemblies ccceeeeeeeeeececeeceecae cece ce atts eee enne er meremnnnnen nenne nnn nnne 49 Finge TAPS E 53 Paper Input put e 54 External components and covers sise 55 Keyboard m 56 Control panel lower cover sisi 58 Control panel upper COVER 1 ee tete etu en Re e UHR ER Dd RR Ried AR a a Eia RS malt ERN MER 59 Control panel cover assembly ssssssssessseneenee eene nnne nennen enn 60 External control panel cable ss 63 Output bin base cover or output bin extender sssssssssseeem 64 Output bin paper levet serrata mt tad eene Rede n rr ees rre e veu eria eras 65 ADETIgNECOV EM 66 ADF right Corner COVOTF oiii ttes eee entretien eaae EE nee een een 68 ADF l ft COVER E 69 ADF left Corner GOVOt cneid i aa a a aa iaa Ea AAT 71 ADF rear COVER cc 72 Scanner right COVER esr a ET tient ee easels 73 Scanner left covers rt tetra ex e n na e ibn Menara 74 Scanner front COVEN eei een ERI RR ERR XXX ER RRAAN A Mapas a a ite bha tede e na nana aaa 75 Scanner rear COVER in rio etica intus t a Rd uiae BREL Mendaanaaescandaanane MAR NERA BER QU UR nan NAR 76 Right hinge COVER 77 Left hinge COVER crecer a EEA EREE EAEE EAE 78 Upper hinge cover serrer 79 ENWW Int
135. rs on the control panel The user can verify that the solenoid is activated and deactivated by listening for a distinct sound The solenoid activates once when the ADF Duplex Solenoid is touched and it deactivates once when OK is touched ADF LED indicator This test turns on the ADF LED indicator and an ADF LED Indicator message appears on the control panel The ADF input LED illuminates when ADF LED Indicator is touched and the ADF input LED is turned off when OK is touched When OK is touched the user can hear the ADF motor activating Control panel tests In addition to the scanner tests in the DIAGNOSTICS menu the following diagnostic tests are available for the control panel LED test Follow these instructions to test the functionality of the control panel LEDs T 2 ENWW Touch Administration touch Troubleshooting and then touch Control Panel Touch LEDs The LEDs test turns each LED on and off in order to verify its functionality Diagnostic tools 145 Display test Follow these instructions to test the functionality of the control panel display 1 Touch Administration touch Troubleshooting and then touch Control Panel 2 Touch Display The display test shows test patterns on the control panel display Buttons test Follow these instructions to test the functionality of the control panel buttons 1 Touch Administration touch Troubleshooting and then touch Control Panel 2 Touch
136. rst pass of the calibration target to tray 1 so that the arrows are facing into the printer Calibrate the scanner 129 e Print the second pass second copy of the file The final calibration target must look like the following figure Figure 6 2 Scanner calibration target A CAUTION If the calibration target does not look like the figure shown here the calibration process will fail and the quality of the digital sender scans will be degraded Where shown the black areas must extend completely to the edges of the page If they do not use a black marker to extend the black areas to the edges of the page If you have problems printing the calibration target try using a different printer To calibrate the scanner Use the following procedure to calibrate the scanner 1 2 3 Take the calibration target to the digital sender Place it into the scanner ADF face up and adjust the side guides Press the Menu button touch DIAGNOSTICS on the control panel screen and then touch CALIBRATE SCANNER After the calibration target has passed through the ADF once reposition it in the ADF face down After completing the second pass position the target on the scanner glass and initiate the final pass Calibrating the control panel Use the following procedure to calibrate the control panel 1 Hold down the number key and the C key while turning on the power 130 Chapter 6 Troubleshooting ENWW 2 Use no
137. ry The formatter system contains the digital sender memory which is divided into several components This section describes each memory component Ef NOTE Ifthe digital sender encounters a problem when managing available memory a clearable warning message appears on the control panel e Hard disk drive The digital sender comes standard with a hard disk that has a capacity of 40 GB or greater The hard disk is used to store settings e Random access memory on the formatter The random access memory RAM contains the scanned image Memory capacity can be increased by adding a dual inline memory module DIMM to the formatter or replacing an existing DIMM with a larger DIMM In most cases additional memory might be required to use the digital sender with certain other devices such as third party devices Typically adding memory will not increase the performance of the device e Nonvolatile memory The digital sender uses nonvolatile memory NVRAM to store I O information and other permanent information such as page counts and serial number The contents of NVRAM are retained when the digital sender is turned off or disconnected Control panel The control panel contains both touchscreen and hard keys and sends user commands to the formatter Keyboard The keyboard tray contains a keyboard for entering e mail addresses and other data Scanner controller board The scanner controller board sends data to the formatter and rece
138. s and then touch Save Replace supplies and parts 19 Clean the device During the scanning process paper and dust particles can accumulate inside the device Over time this buildup can cause problems such as specks on scanned documents Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device Clean the glass e Clean the glass only if dirt is visible or if you see poor scan quality such as streaking e Clean the glass surface by wiping it gently with a clean damp lint free cloth Use an ammonia based surface cleaner to dampen the cloth A CAUTION Do not pour or spray liquids directly onto the glass Do not press hard on the glass surface as this could break the glass Clean the touchscreen Clean the touchscreen when needed to clear away fingerprints or dust build up To clean it wipe the touchscreen gently with a clean water dampened lint free cloth A CAUTION Use water only Solvents or cleaners can damage the touchscreen Do not pour or spray water directly onto the touchscreen Clean the ADF delivery system 1 Open the scanner lid 2 20 Chapter3 Maintenance ENWW 3 Locate the white vinyl calibration strips e I 4 Clean the ADF backing and the calibration strips by wiping them with a clean damp lint free cloth Use an ammonia based surface cleaner to dampen the cloth LA 5 Close the scanner lid
139. s not move remove the scanner glass to see if anything is hindering the optical assembly from moving Make sure that the optical assembly drive belt is installed correctly Verify that the connector CN106 on the scanner controller PCA is firmly seated Verify that the connector CN109 on the scanner controller PCA is firmly seated Also verify that the connector for the scanner home position sensor is firmly seated Turn the device off and then on to try to clear the message If the message indicates that a jam has occurred clear the jam Make sure that the ribbon cable between the scanner control board and the formatter is not damaged and is seated correctly Upgrade the firmware If you are unable to resolve the problem replace the scanner assembly ENWW Control panel messages 115 Table 6 1 Control panel messages continued Control panel message Description Recommended action 30 1 19 An error occurred at the scanner lamp 30 1 22 A fatal hardware error has occurred in the scanner 30 1 23 A scanner calibration error has occurred 30 1 24 The ADF jam access door is open 30 1 25 A general error has occurred in the scanner or ADF This error is most likely a memory corruption 30 1 29 The ADF output bin is full 30 1 30 A DCFIFO overflow has occurred on the CPB 30 1 34 A cable error or loss of communication with the formatter has occurred 30 1 36 The scanni
140. s ready to start scanning ENWW Use the control panel 9 Device software Digital sender software To take advantage of advanced digital sender features such as scanning with OCR or sending to a workflow you can install the HP Digital Sending Software Version 4 0 HP DSS that is provided on a CD ROM with the device This software runs as a service on a network server It is not necessary to install any software or drivers on individual user s computers See the HP Digital Sending Software Support Guide on the documentation CD for software installation and configuration instructions The most recent software updates are available on the Internet at www hp com support dss 10 Chapter 1 Device information ENWW Paper handling The HP Digital Sender 9250c supports the following standard media sizes e Letter 215 9 x 279 mm 8 5 x 11 inches e Executive 190 x 254 mm 7 5 x 10 inches e A4 210 x 297 mm 8 3 x 11 7 inches e AS 148 x 210 mm 5 83 x 8 27 inches e B5 176 x 250 mm 6 9 x 9 8 inches e Legal from the ADF only 215 9 x 355 6 mm 8 5 x 14 inches Paper weight 60 to 120 g m2 16 to 32 Ib Up to 50 sheets of paper can be stacked in the ADF up to a maximum height of 5 mm 0 2 inch ENWW Paper handling 11 12 Chapter 1 Device information ENWW 2 Installation and configuration Chapter contents e Prepare the site e System requirements e Unpack the device ENWW Chapter contents 13 Prepare the site S
141. see vertical streaks on the scanned images you might need to replace the mylar sheet at the base of the ADF The device ships with an envelope containing three extra mylar sheets and installation instructions The envelope is in a pocket behind the ADF vinyl backing as shown in the following figure AdBbTa AadBboca AadBbcso AdaBbcocso AaBba Follow the instructions that come in the envelope to replace the mylar sheet NOTE If necessary you can order extra mylar sheet replacement kits from your HP sales representative The HP product number is Q6496A 18 Chapter 3 Maintenance ENWW Replace the ADF Maintenance Kit ENWW The device notifies you when it is time to replace the ADF Maintenance Kit by showing a message on the control panel display You can view the remaining life of the Maintenance Kit at any time by pressing the Supplies Status button on the control panel or visiting the EWS Supplies Status page see the embedded Web server guide on the device CD The ADF Maintenance Kit includes the following items e One pickup roller assembly e One separation pad e One mylar sheet kit e Aninstruction booklet Follow the instructions that come with the kit to install it After replacing the kit reset the New Document Feeder Kit setting 1 Onthe Home screen touch Administration 2 Scroll down and touch Resets 3 Touch Reset Supplies 4 Touch New Document Feeder Kit 5 Touch Ye
142. ssembly PF2284 SVPNI ADF Assembly on page 169 ADF cable PF2284K500NI ADF Assembly on page 169 ADF jam access latch PF2284K151NI Pickup roller assembly on page 175 ADF left cover PF2284K012NI ADF left cover on page 181 ADF left corner cover PF2284P080NI ADF left cover on page 181 ADF maintenance kit Q5997 67901 Maintenance kits on page 165 ADF pickup gear PF2282P039NI Pickup roller assembly on page 175 ADF rear cover PF2284P086NI ADF Assembly on page 169 ADF right cover PF2284P044NI ADF Assembly on page 169 ADF right cover corner PF2284P079NI ADF Assembly on page 169 Clear plastic paper guide PF2284K152NI Pickup roller assembly on page 175 Control panel assembly CB472 67905 Control panel overlays on page 163 Control panel cover assembly PF2284K015NI Control panel cover assembly on page 177 Control panel lower cover PF2284P073NI Control panel assembly on page 179 Control panel overlay AR Arabic CB472 60127 Control panel overlays on page 163 Control panel overlay CS Czech CB472 60118 Control panel overlays on page 163 Control panel overlay DA Danish CB472 60115 Control panel overlays on page 163 Control panel overlay DE German Control panel overlay EL Greek CB472 60108 CB472 60126 Control panel overlays on page 163 Control panel overlays on page 163 Control panel overlay EN
143. stened Always note where each type of screw is located and replace each one in its original location amp NOTE When you are disassembling the product place the screws into the chassis holes from which they were removed This prevents their loss and ensures that the proper type and length of screw for each location is used when the product is reassembled Table 7 1 Common fasteners Drawing and description Purpose This screw is used to fasten metal to metal when good electrical contact is needed This screw also provides high resistance to loosening Phillips head machine screw with captive star washer This screw is used to fasten sheet metal or plastic to plastic frames the deep K coarsely spaced threads provide an increased holding capability while decreasing D the possibility of stripping the target hole NOTE Toinstall a self tapping screw first turn it counterclockwise to align it with Phillips head screw with self tapping the existing thread pattern and then carefully tum it clockwise to tighten it You will threads feel resistance and hear the screw click when it engages the existing threads in the hole Do not overtighten the screw If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly This screw is used to fasten sheet metal parts to the sheet metal chassis It spans large clearance holes and distributes the load by increasing the bearing surface Phill
144. the TCP IP address of the digital sender from the EIO Jetdirect page The HP Jetdirect page is the second page that you see when viewing the configuration page on the control panel NOTE Before connecting to the digital sender make sure that it is not in Sleep mode Also make sure that any error messages are cleared from the control panel display 2 Open a command window on your computer Upgrade the firmware 147 o a FF 10 11 12 Type ftp TCP IP ADDRESS gt For example if the TCP IP address is 192 168 0 90 type ftp 192 168 0 90 Press Enter on the keyboard When prompted for the user name press Enter When prompted for the password press Enter Type bin at the command prompt Press Enter The message 200 Types set to I Using binary mode to transfer files appears in the command window Type put FILENAME where FILENAME is the path to the RFU file that was downloaded from the Web For example type put C LJ 9250FW RFU and then press Enter NOTE Ifthe file name or path includes a space you must enclose the file name or path in quotation marks For example type put C NMY DOCUMENTSNLJN9250FW RFU The following series of messages appears in the command window 200 PORT command successful 150 Opening BINARY mode data connection 226 Ready 226 Processing Job 226 Transfer complete Then a message containing transfer speed information appears The download process begins and the fi
145. the following covers e ADF rear cover See ADF rear cover on page 72 e Right hinge cover See Right hinge cover on page 77 2 Remove five screws callout 1 Figure 5 61 Removing the right hinge guide 3 Liftthe ADF up to release the right hinge guide 84 Chapter 5 Removal and replacement ENWW Left hinge guide 1 Remove the following covers e ADF rear cover See ADF rear cover on page 72 e Lefthinge cover See Left hinge cover on page 78 2 Remove five screws callout 1 Figure 5 62 Removing the left hinge guide 3 Pull down on the left hinge guide to remove it ENWW Internal components 85 Damper cover left damper spring right damper spring or damper base cover 1 Remove the ADF right cover or the ADF left cover or both covers depending on the removal objective See ADF right cover on page 66 or ADF left cover on page 69 2 Remove two screws callout 1 Figure 5 63 Removing the damper cover 3 Remove the damper NOTE Remove the damper spring cap by sliding it up through the hole 4 Repeat steps 2 and 3 to remove the damper on the other side NOTE During reinstallation make sure that the oblong hole is directed toward the rear of the ADF as shown in the illustration above NOTE The left damper spring and the right damper spring are different Make sure that the correct spring is reinstalled in the correct location 86 Chapter 5 Removal and replaceme
146. tion through the control panel and the network e Developing and coordinating data placement and timing with the scanner controller board e Communicating over the network The formatter provides the electrical interface and mounting locations for one EIO card one memory DIMM and the hard disk drive The formatter also provides two internal USB host ports for third party devices one external USB host port and one external USB device port Sleep mode This feature conserves power after the digital sender has been idle for an adjustable period of time When the digital sender is in Sleep mode the control panel backlight is turned off but the digital sender retains all settings The default setting is for Sleep mode to be enabled and the digital sender enters the Sleep mode after a 30 minute idle time Sleep mode can also be turned off from the Administration menu The digital sender exits Sleep mode and enters the warm up cycle when any of the following occurs e A PML or PJL command is received e You touch the control panel touchscreen or press a key on the keyboard or a button on the control panel e The top cover is opened e X Media is placed in the input tray Ef NOTE Digital sender error messages override the Sleep message The digital sender enters Sleep mode at the appropriate time but the error message continues to appear CPU The formatter incorporates a 480 MHz MIPS processor ENWW Formatter system 27 Memo
147. tion operations 33 separation pad case removing 92 separation pad replacing 39 sequence of operation 26 serial number locating 6 120 121 230 Index service replacing parts 36 service agreements 216 Service menu 141 service mode 139 skew troubleshooting 123 Sleep mode operations 27 SMTP servers finding troubleshooting 124 validating 132 software downloading HP Web Jetadmin 144 ordering 158 warranty 215 specifications acoustic emissions 219 electrical 218 environment 219 features 4 paper 11 physical 218 static precautions 36 status messages types of 114 streaks troubleshooting 122 support 216 Y technical support 216 temperature specifications 219 tests control panel 145 LAN 134 scanner 145 tools required 36 touch screen cleaning 20 touchscreen testing 146 tray replacing 54 troubleshooting blank pages 122 checklist 112 cold reset 139 connectivity 137 control panel messages numerical 114 cut off pages 124 diagnostics 145 e mail 124 embedded LAN 134 error messages alphabetical list 114 error messages numerical list 117 faxing 124 gateway addresses 132 jams clearing 127 jams frequent 123 128 language control panel 124 LEDs 126 multifeeds 123 network communication 137 NVRAM initialization 139 operation 122 passwords 122 Service menu 141 wiring diagrams 150 U upgrading firmware 147 upper hinge cover removing 79 V validating gateway addresses 132 volta
148. toward you 10 Remove one screw callout 5 to release the metal wire clip open two cable guides callout 6 and then disconnect one cable callout 7 to release the control panel cover assembly from the device Figure 5 37 Removing the control panel cover assembly 6 of 6 Ta eea n 62 Chapter 5 Removal and replacement ENWW External control panel cable 1 Perform steps 1 through 3 of removing the control panel cover assembly See Control panel cover assembly on page 60 2 Remove two screws callout 1 Figure 5 38 Removing the external control panel cable 3 Perform steps 7 through 9 of removing the control panel cover assembly 4 Remove the external control panel cable NOTE During reinstallation make sure that the cable is routed correctly ENWW External components and covers 63 Output bin base cover or output bin extender 1 Remove the mylar replacement kit envelope 2 Gently peel back the white scan background far enough to uncover four screws callout 1 Ef NOTE The foam backing should not tear if the white scan background is peeled back gently 3 Remove four screws callout 1 and remove the output bin base cover or the output bin base extender Figure 5 39 Removing the output bin base cover or output bin extender 64 Chapter 5 Removal and replacement ENWW Output bin paper lever 1 Remove the output bin base cover or the output bin extender See Output bin base cover
149. ts 6 internal clock errors 114 internal control panel cable removing 110 J jam access latch removing 83 jams clearing 127 detection operations 33 frequent troubleshooting 123 128 release button locating 6 Japanese VCCI statement 226 Jetadmin downloading 144 Jetadmin HP Web 148 Jetdirect firmware upgrades 149 Jetdirect Inside LEDs 126 verifying communication 137 K Korean EMI statement 226 L lamp diagnostics 145 operations 30 LAN troubleshooting 134 language control panel 124 languages control panel overlays 162 LDAP servers validating 132 LED test 145 LEDs troubleshooting 126 left corner cover removing from ADF 71 left cover removing ADF 69 scanner 74 left damper spring removing 86 left hinge cover removing 78 left hinge guide removing 85 lights troubleshooting 126 lines troubleshooting 122 ENWW lock scanner 6 loopback test 134 M maintenance agreements 216 maintenance kit ADF replacing 19 maintenance kits partnumbers 164 manuals 158 material restrictions 223 Material Safety Data Sheet MSDS 224 media ADF feed system operations 32 guide removing 93 jam release button locating 6 multifeeds troubleshooting 123 media specifications 11 memory DIMMs replacing 52 included 4 NVRAM initialization 139 operations 28 mercury free product 223 messages alphabetical list 114 numerical list 114 117 types of 114 motors diagnostics 145 diagrams 152 operations 30
150. uble sided document Interactive touchscreen control panel Intuitive onscreen menus and wizards help you to complete digital sending tasks Flatbed scanner The letter A4 size scanner can scan in both black and white and color with the ability to scan up to 1 mm 0 04 inch from the paper edge Memory The device comes standard with 256 megabytes MB of random access memory RAM Hard disk The device includes a 40 gigabyte GB internal hard drive for storing documents and settings Connectivity The device provides a 10 100Base T port through Jetdirect Inside an HP Jetdirect Fast Ethernet port and an enhanced input output EIO expansion slot for connectivity Chapter 1 Device information ENWW Software features The HP DSS program supports the digital sender by providing the following features ENWW Send to e mail Scan a document and send it to one or more e mail recipients in the form of a PDF JPEG TIFF or MTIFF file Send to secondary secure e mail Send a document by using a secure third party e mail solution Send to fax Scan a document and send it to a local area network LAN fax Internet fax or Windows 2000 fax destination This device does not have analog fax capability Send to workflow Scan a document and save it to a network folder or file transfer protocol FTP site along with a file containing additional information about the document A third party software program can then retriev
151. ucts which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDI
152. ues e LEDs e Clear jams e Calibrate the scanner e Resolve e mail problems e Resolve network connectivity problems e Service mode functions e Service menu e Troubleshooting tools e Diagnostic tools e Upgrade the firmware e Troubleshooting diagrams 111 Troubleshooting process When the digital sender malfunctions or encounters an unexpected situation information on the control panel alerts you to the situation This section contains an initial troubleshooting checklist that helps to eliminate many possible causes of the problem The remainder of the chapter provides steps for correcting the problems that have been identified e Use the initial troubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem e Use the troubleshooting information in this chapter to pinpoint the cause of malfunctions Initial troubleshooting checklist If the digital sender is not responding correctly complete the steps in the following checklist If the device does not pass a step follow the corresponding troubleshooting suggestions If a step resolves the problem you can stop without performing the other steps on the checklist Troubleshooting checklist 1 Make sure that the digital sender Ready LED is on If no lights are on see Power on checks on page 113 2 Check the network connection See Resolve network connectivity problems on page
153. uplex Count e Send Scan Count e Scanner Settings NOTE The Scanner Settings are used for factory adjustments and should not be used by service personnel Use the scanner calibration routine to adjust the scanner settings if necessary e Serial Number e Service ID e Cold Reset Paper ENWW Service menu 141 Troubleshooting tools Embedded Web server The digital sender is equipped with an embedded Web server EWS which provides access to information about digital sending and network activities When a Web server is embedded it resides on a hardware device such as a digital sender in the firmware rather than as software that is loaded on a network server The advantage of an embedded Web server is that it provides an interface to the device that anyone who has a network connected computer and a standard Web browser can use You do not need to install or configure any special software Features Use the EWS to view the digital sender and network status and to manage digital sending functions from your computer With the EWS you can complete the following tasks View digital sender status information Determine the remaining life on the ADF maintenance kit View the control panel menu configuration View device configuration reports Receive notification of digital sender events Add or customize links to other Web sites Select the language in which to show the embedded Web server pages View and change network configurati
154. w RFU date code from the Select New Firmware Version drop down menu 8 Click Update Firmware Now HP Web Jetadmin sends the selected RFU file to the device The digital sender control panel shows messages that indicate the progress of the upgrade At the end of the upgrade process the digital sender restarts the firmware Upgrade the HP Jetdirect Inside firmware ENWW The HP Jetdirect Inside network interface in the device has firmware that can be upgraded separately from the digital sender firmware This procedure requires that you have HP Web Jetadmin Version 6 2 or greater installed Complete the following steps to update the HP Jetdirect firmware with HP Web Jetadmin 1 Open the Web Jetadmin program 2 Open the Device Management folder in the drop down list in the Navigation panel Navigate to the Device Lists folder 3 Select the device that you want to update 4 Inthe Device Tools drop down list select Jetdirect Firmware Update 5 Under Jetdirect firmware version the Jetdirect model number and current firmware version are listed Make a note of these 6 Go to www hp com go wja firmware 7 Scroll down to the list of Jetdirect model numbers and find the model number that you wrote down 8 Look at the current firmware version for the model and see if it is later than the version that you wrote down If it is right click on the firmware link following the instructions on the Web page to download the new firmware f
155. y installed See the documentation that came with the mylar sheets or see ADF mylar shield on page 46 If the roller assembly or separation pad has recently been replaced verify that it is correctly installed See the documentation that came with the replacement parts or see Separation pad on page 39 and Pickup roller assembly on page 43 If users have been feeding unsupported items through the ADF for example carbon copy forms the rollers might have accumulated a residue or been damaged You might need to clean the rollers see Clean the device on page 20 or replace the rollers see Pickup roller assembly on page 43 128 Chapter6 Troubleshooting ENWW Calibrate the scanner Ef NOTE Calibrate the scanner when the ADF is removed or replaced Calibrate the scanner to compensate for offsets in the scanner imaging system carriage head for ADF and flatbed scans Because of mechanical tolerances the scanner s carriage head might not read the position of the image accurately During the calibration procedure scanner offset values are calculated and stored The offset values are then used when producing scans so that the correct portion of the document is captured Scanner calibration should be carried out only if you notice offset problems with the scanned images or if you remove or replace the ADF The scanner is calibrated before it leaves the factory It needs to be calibrated again only rarely 1 2 3 4 Fro

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