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1. Figure 4 2 The HP 9100C boot phase The boot and the test codes are stored in the flash memory HP P N C1311 90009 Rev C 22 5 HP Property HARDWARE INTERVENTION 5 1 SHUTDOWN FIRST Any time you need to turn off the HP 9100C you should shut it down first Shutdown procedure is 1 2 3 4 SHIFT ALT Confirm shutdown F1 Wait for the ADF to adjust about three seconds after step 2 Turn off the power switch HP P N C1311 90009 Rev C 23 CA HEWLETT PACKARD HP Property CA ian 5 2 CONTROL PANEL To detach the CP from the scanner act as follows 1 unplug the CP connector make sure the two security screws on the CP connector are unscrewed before unplugging 2 open the CP rising its front edge figure 3 1 3 grab the CP as shown in figure 3 2 inches on the upper face of the CP and the other fingers on the lower face of the CP fig 4 1 fig 4 2 4 push down the CP front edge while keeping fingers as described at point 3 until the rear CP hinges snap out figure 4 3 5 move the CP toward left and then upward fig 4 4 fig 4 3 fig 4 4 HP P N C1311 90009 Rev C 24 HP Property A Packaro 5 3 ADF To detach the ADF from the scanner act as follows 1 unplug both the ADF connector and CP connector Make sure the CP connector screws are unscrewed before unplugging it 2 open the ADF and pull it upward see figure 4 5 Once the ADF is detached please2. 2 2 REPAIR OVERVIEW Here are described the logical steps to repair the HP 9100C and the related chapters HP P N C1311 90009 Rev C 10 HP Property 2 3 Glossary ADF API BHC CCC CP DC DOA DOS DSTS EST Fl F4 FW HDD ISV LAN LPCD NB PC PCA SFC S N SW UUT VERONA VOLTERRA HP P N C1311 90009 Rev C Packaro Automatic Document Feeder Library of functions that allows to interface to lower hardware devices without knowing their details Bergamo Hard Copy Division Customer Care Center These are the Support Centers customers will call for help about Software and Hardware problems Control Panel Distribution center Dead On Arrival unit that doesn t function when arrives to the customer Microsoft MS DOS operating system Windows 32 bit application that manages test sessions for The HP 9100C interfacing to it trough serial communication Used in MFG only Extended Self Test utility integrated in The HP 9100C that allows to run diagnostics using the Control Panel s LCD and keyboard as user interface The four soft keys under the LCD display They execute several commands depending upon the selected feature of the HP 9100C The LCD indicates their function When there is no indication the key is not active Firmware Hard Disk Drive Indipendent Software Vendor it could refer to applications not bundled with the product that can receive files from the HP 9100C Local Area N
3. the post office IP address has been already configured in the HP 9100C It is then enough to position any document in the ADF and select the e mail soft key Then after typing the correct and most convenient internet e mail address the document can be sent It is possible to follow the process right after sending the document with the key see par 6 1 If the post office was already used by the HP 9100C before intervention it is almost impossible that the sending fails If the HP 9100C was not used to send messages to the post office before intervention it is possible that post office permissions do not allow new IP addresses to connect In this case the post office administrator must include the HP 9100C s IP address in the list recognized addresses for the post office 7 3 Send Via JetSend JetSend is a communication protocol which highly simplifies communication between networked devices The HP 9100C is JetSend enabled the functionality can be turned on off entering the configuration screen SHIFT ALT GREEN HP P N C1311 90009 Rev C 35 HP Property UJ ino If the customer has a JetSend enabled printer it is enough to select the JetSend soft key on the CP then enter the IP address of the printer and send a page 7 4 Send to PC This procedure requires that the customer has already installed the client SW and has defined at least one user Normally the customer would know how to operate In cases where the
4. C1311 90009 Rev C 31 HP Property 6 RESTORING THE HP 9100C AFTER INTERVENTION 6 1 General HEWLETT PACKARD Whenever any of the service part s is replaced the EST must be launched with all test steps included to verify that the unit has been correctly re assembled However when the CP or the ADF are replaced there is no need for the EST to be launched completely but only the CP or ADF step can be performed Remember that the CP has its own built in self test which is not activated entering the EST mode but as it is described in sec 2 4 6 2 Special Cases When replacing the HDD the JetDirect Card the main PCA the unit will loose some or all configuration parameters and it will be no longer capable to operate in the customer s environment It is thus necessary to restore those values The matrix summarizes the lost functionality after any replacements JD HDD PCA DIMM CP ADF Send to e mail n Send to LAN FAX JetSend Send to PC Send to ISV always lost lost in some cases no problem The following paragraphs will detail how to restore the lost functionality when that s needed HP P N C1311 90009 Rev C 32 A HP Property 6 2 1 If the HDD has been replaced After having re assembled the unit will boot automaticall
5. Firmware revision G 07 03 e MAC address 0060B0438C6B e IP address 15 156 81 90 e TCP IP status Ready Gateway address 15 156 88 11 JetDirect Timeout 90 e JetDirect ID 3727372720512 6 2 4 If the main PCA has been replaced The PCA loads its own FW from the HDD in case a FW upgrade is occurred FW2 the previous FW version FW1 is still stored on the HDD until 50 jobs are performed To read which FW is running enter the Self Test Page by hitting SHIFT ALT DUPLEX then scroll to the last row Running Image 1 The PCA stores the current image A new PCA always stores image 1 If the unit has been upgraded the old PCA might store image 2 It might be necessary to switch the new PCA to the image 2 to avoid old FW usage To swap FW image 1 Shutdown the machine 2 Turn it off 3 Turn it on 4 While the curtains start opening on the display hit SHIFT ALT F1 F1 is the leftmost soft key below the LCD display there four soft keys 5 Release the keys when curtains are fully opened The FW image has now swapped This means if FW1 was running now 2 is or vice versa If there is no way to know in advance which image is the newest one after mounting the new PCA you can compare the two FW version by doing the following 1 After boot when the machine is ready enter the Self Test Page SHIFT ALT DUPLEX 2 Read the FW date and version very first two rows 3 Per
6. HDD has been replaced and no back up procedure was followed by the customer prior to intervention he has to create users again with the Address Book Manager ABM see User Admin Guides If the customer is not familiar with the Send to PC function nor has ever installed the related SW it is strongly suggested to use one of the other two methods or call the HP CCC to go trough an Assisted Installation of the client SW 7 5 Send via LAN FAX The LAN FAX feature can only be configured using the administrator s SW JetAdmin Only if the customer was already using this feature after restoring the machine it is possible to simply select a FAX destination See par 5 2 HP P N C1311 90009 Rev C 36 HP Property Uus 8 Error codes 8 1 Error Management A global error list contains all the error codes that the set of diagnostic programs can produce Each hardware component or subassembly has an error code range wide enough to keep all the possible error situations related to it The error codes are in the format XYY where X is the error prefix one digit related to the component and YY is the numeric code that describes the error for that component Error prefixes are DSTS related errors not considered as failures PCA errors HDD errors JetDirect errors Scanner ADF errors Test process errors considered as failures because potentially caused by the UUT gt 8 2 Error codes list The foll
7. feed with different settings Loading speed with the fastest scanning mode 15 pages minute The sequence of tests is as follows HP P N C1311 90009 Rev C 20 HP Property UJ Barn 1 Feeding of 2 sheets with this setting 300 dpi 24 bpp enhancement filter on 2 Feeding of the remaining sheets at least 5 with this setting 300 dpi 1 bpp HP P N C1311 90009 Rev C 21 HEWLETT A Packano HP Property 4 6 Boot phase Each time The HP 9100C is powered on the boot code performs some very brief tests the initialization of the hardware and then checks which execution mode is requested There are some specific events at the beginning of the boot phase that can trigger the execution of manufacturing test or software upgrade This feature is hidden to the customer The picture below describes the boot phase of the HP 9100C with the outlined pattern showing what happens with no actions at the CP during the boot phase Perform minimum selftest NEC memory Y Configure all the HW needed to support multiboot sync serial port HDD Mfg hook on sync Flash upgrade serial port requested L Verona Application Execute flash upgrade Load FTMS in memory and restart from flash and run it and run it Yes No Control panel present Run FTMS in Built in Run FTMS in Integration Self test mode Test mode
8. pay attention to don t damage the white plastic background see O in figure 4 6 and the transparent scraper sheet see in figure 4 6 Purpose of the former is to exert a uniform pressure on the page lying on the flatbed glass scope of the transparent scraper window is to allow the light to reach the page when scanning from ADF Figure 4 6 also shows the correct way to lay the ADF down on a table surface fig 4 6 HP P N C1311 90009 Rev C 25 HP Property auo 5 4 JetDirect LAN Card In case you need to remove the NC act as follows 1 unscrew the two security screws O in figure 4 7 and pull the NC grabbing its lower edge in figure 4 7 The NC will slide out from the scanner fig 4 7 HP C1311 90009 Rev 26 HP Property OD auo 5 5 Accessing Integrated Scanner Internal Parts All the electronics take place inside this box Here are the steps to follow in order to access the electronics 1 Unplug both the CP connector and the ADF connector make sure the two security screws are unscrewed before trying to unplug the CP connector 2 unscrew the 5 screws marked with the carved T symbols see O figure 4 8 3 gently pull the sliding tray out for half of its length grabbing the NC lower edge see figure 4 0 4 disconnect the connectors and power and data lines connectors shown in figure 4 9 fig 4 8 5 pull the sliding tray completely out applying the double movement shown
9. 56 114 15 After entering the Mandatory parameters you can exit the configuration menu and e mail to any internet address For all the other functionality please remember the customer has to re configure them using the Administrative Software JetAdmin and ABM Please refer to the Administrative Manual for further details on the HP 9100C configuration 6 2 2 If the JetDirect Card has been replaced There are two possibilities 1 The customer uses DHCP dynamic IP assignment No action required The card will get the new address automatically 2 The customer uses manual IP configuration Action required At the boot the machine will show the configuration menu and the IP address will have to be entered This is the only missing parameters needed for operating HP P N C1311 90009 Rev C 33 HP Property CA 6 2 3 Conformity test SHIFT ALT DUPLEX Simply entering in this mode it is possible to read all configuration parameters It is then possible to verify that the JetDirect model is correct and its internal firmware has the approved revision number JetDirect FW Rev must be G 07 03 or greater to work with the HP 9100C Cards used on printers or other networked devices may not work because of the FW Rev Information contained in the HP 9100C self test page relatively to JetDirect are written as they appear on the display PARAMETER EXAMPLE e JetDirect Prd J1310A e JetDirect
10. D Scanner ADF errors 400 Scanner diagnostic timeout 401 Scanner internal error 402 Scanner bad parameter 403 Scanner lamp error 404 Scanner home position problem 405 Scanner communication problem 406 Scanner bad command format 407 Scanner bad answer format 408 Scanner stuck during scanning 409 Scanner electronics problem 410 Scanner bad firmware revision 411 ADF not detected 412 ADF lid open 413 ADF paper jam 414 ADF paper not present 415 ADF too slow 416 ADF too few pages 417 ADF electronics problem 418 ADF tray problem 419 Scanner motor torque problem 499 Scanner undefined error HP P N C1311 90009 Rev 39 HP Property A ouo Test process errors considered as failures 500 Unit not responding 501 Boot problem for unit under test 510 FTMS bad command 511 FTMS communication error 512 FTMS communication timeout 513 FTMS command timeout 514 FTMS timer problem HP P N C1311 90009 Rev C 40
11. HEWLETT HP Property U PACKARD PAN HP Digital Sender HP P N C1311 90009 Rev C 1 2 8 HP Property UJ TABLE CONTENT REVISION HISTORY dr M 4 CEP 6 PRODUCT OVERVIEW ee 7 2 23 REPAIR OVERVIEW iss 10 2 3 OEOSSARY Lises 11 HP 9100C USER INTERFACE 222005000000 A 12 31 ENTERING THE TEST MODE SHIFT 12 21 2 2 2 2 2 2242124000000000000000000022202202004 4 4 4 44 4 5 13 3 2 1 HARDWARE PARTS TESTED aaa ana a Ja NE Came VERON 14 2 96 HARDWARE TESTLIST certet a A siete a Jaa ert 15 34 CONTRO SENSE at 15 3 4 1 Control Panel Self Test Hardware 16 3 4 2 CR Self Test description xu du diee pibe D at 16 3 5 SPECIAEKBY LIST nene e ixi ees pei esL s 17 INSIDE THE SELF TEST eo ee 9 0500065505005659 ee eee eoe eee e eee ere o ee eee eo ee Ure 18 4 1 DIMM MODUEE 3 ert etre SENEST IR EP EOM 18 LEG NM OG 18 42 MEN eT 0 1 MEET M 18 453 HARD DISK DRIVE crier eerie aM ae ee Pe BB 18 GSA JTypesoffailures ciii t REESE SENTIO EE SERT Ed 18 43 2 Hard disk partitioning ied e Dee Re DE e e ee e
12. If the JetDirect Card has been 33 6 2 3 Conformity test SHIFT ALT 200204020222 2 io gana san dyana aan naenin 34 6 2 4 Ifthe mam PCA has been replaced anis ari pisa edet 34 n 35 Tel CHECK SOB Ss Keen 35 7 2 sSEND VIA i eli o Na pa exeo repe teste reke 35 7 3 SEND VIA JETSEND en sawang 35 PAS SEND TO 000 a a E pa end 36 SEND VIA EAN FAK hinter 36 8 EHE 37 SI ERROR MANAGEMENT ne eee vende ME 37 HP P N C1311 90009 Rev C 2 HP Property 8 2 ERROR CODES LIST HP P N C1311 90009 Rev C U HEWLETT PACKARD HP Property 1 REVISION HISTORY A Beaty DATE REVISION DESCRIPTION PAGE s CHANGED 15 Oct 1998 Section 2 1 has changed 13 Revision History added page numbering has changed 4 31 Mar 1999 HP P N C1311 90009 Rev C HP Property CA Fackano HP P N C1311 90009 Rev C 5 HP Property CA ouo 2 INTRODUCTION This manual is mainly thought for Technicians and Customer Engineers CE s that will repair the product On S
13. TUM FIREBALL SE2 1A Part 1 6 63 818433 Part 1 6 818497 2987711 Part 1 6 3806208 201600 Part 1 131 4011840 100800 Firmware revision 01 00 a Scanning raw partition Scanning DOS partition 1 Scanning DOS partition 2 Scanning DOS partition 3 Hard disk test passed CA HEWLETT PACKARD The test affects all the top level hardware components of the HP 9100C Digital Sender They are e Integrated scanner NB composed by Scanner Engine HP 9100C PCA PCA Hard Disk Drive HDD e JetDirect LAN card e Automatic Document Feeder ADF e Control Panel CP not part of the whole unit EST must be launched separately see par 2 4 HP P N C1311 90009 Rev C 14 HP Property CA Barn 3 3 Hardware Test List The following table contains the list of tests available with indication of the key that must be pressed to enable disable them a brief description and the duration pm Display FW revisions Boot code and multiplexer code 10 Execute all tests listed in the paragraph 4 1 1 JetDirect JetDirect self test refer to 4 3 1 10 NOTE this test can be executed only once after each power cycle otherwise a timeout error will occur ADF 3 Check internal ADF status 50 Check lid sensor Check paper sensor Scan 2 pages at 300 dpi 24 bpp filter on Scan remaining pages at least 5 at 300 dpi 1 bpp calculating average feeding time Scanner 4 Check internal scanner statu
14. blem in this class The second class is subtler and contains all the problems related to the disk surface or to the mechanical ability to reach each area of the disk itself HP P N C1311 90009 Rev C 18 HEWLETT HP Property CA Disks are however able to recover problems of the second type when they are restricted to very limited areas There are in fact some spare tracks that are used when defective ones are found Sometimes it is also possible to recover failures related to the surface ECC errors simply writing on the area that has the problem 4 3 2 Hard disk partitioning The following figure schematizes the HP 9100C hard disk partitioning structure FAT partition DOS like for configuration files and address book 400 MB Track 0 FAT partition for images gt 1 5 GB FAT partition backup for configuration files 100 MB Raw partition with product and test firmware 50 MB Track N Figure 4 1 HP 9100C hard disk partitioning structure 4 4 JeiDirect card This is the card removable from the rear of the HP 9100C without opening up the Network Box 4 4 1 Types of failures JetDirect testing is composed by two main blocks 1 Functional test that verifies the card hardware functionality 2 Conformity test that ensures the right model and firmware revision is being used HP P N C1311 90009 Rev C 19 HP Property UJ ino 4 4 2 JetDirect self test The functional test is perf
15. ed eee 19 Z4 JETDREGTEARD Kresen een 19 BAT ed d eee e E e UH RP HUS Ege 19 AAD JeiDirectsself test xe ee ee ce aiii eei redit gerere 20 45 SCANNER ENGINE AND ADBE eie eet tet ete ev ext erede e pense eve ag ee es et uve e ex A pene EU do 20 4 5 1 Scanner ENGINE LOST sisia ede RD Sasa diss Salas tas e rete te e E eet eder eee 20 4 93 27 a a PRG BEESON GEE TER HOPS CoU MUS T 20 4 07 BOOTIPHASE Pale Te 22 HARDWARE INTERVENTIOQN i eiesesteeo eoo to eee t o AE 23 5 1 SHUTDOWN BEIRST PIPER mde 23 52 CONTRO PA NE O ZZO IS 24 3 3 ADEN 25 54 lt JETDMRECT AN cnet Ga vk cs eee Sb 26 5 5 ACCESSING INTEGRATED SCANNER INTERNAL PARTS 27 5 5 1 HDD NEC EO NT 29 352 Ceased cede 29 5 6 ACCESSING ADF INTERNAL PARTS 4 400000 0 000000 rie sisse 31 RESTORING THE HP 9100C AFTER INTERVENTION cccccccssssssssscsssssssssssscssscssssssesssessessscsssessees 32 6 1 INN GENERAL zadna nad Aa Sas CARER AAA R A AE dva n 32 0 25 AR Mad A AR Mints eel 32 62 1 Hrhe HDD hasbeen replaced yz Sitesi tk ed et etii A 33 6 2 2
16. esult of the last test session if any The status can have the following values none Waiting for test selection start No tests executed so far Passed Last test passed waiting for test selection start Failed xxx Last test sequence failed with xxx error code waiting for test selection start Running Test sequence running The elapsed time of the test session is shown on the right It increases during test execution and it is frozen after the test session ends If status is Running but the elapsed time STOPS this means that a fatal error has happened and the test session must be considered FAILED This usually happens for defective JetDirect cards HP P N C1311 90009 Rev C 12 HP Property CA auo The four central lines are used as a scrolling window to display information revision numbers errors etc and to inform the user on the current state of test execution When the test session finishes using the arrow keys on the right of the LCD it is possible to scroll this window up and down Last line contains the list of available tests The selected ones have an asterisk on the left 3 1 ENTERING THE TEST MODE SHIFT ALT D The Extended Self Test EST built in the product is able to detect with high level of confidence which hardware part is failing providing a quick tool to troubleshoot Follow these steps to ENTER TEST MODE 1 Connect Control Panel and ADF connect power co
17. etwork LaserJet Products Completion and Distribution United States site where The HP 9100C is integrated and distributed Network Box This is the Scanner Engine with all the electronics PCA LAN Card HDD and it is the bottom module of the unit Personal Computer Printed Circuit Assembly Shop Floor Controller software that manages integration flow and logs integration test and defect data Serial Number Software Unit Under Test Code name for the HP 9100C Digital Sender Code name for the HP Network ScanJet 5 11 HP Property Uus 3 HP 9100C User Interface The user interface is simple as can be seen in the figure below The keys that must be used to manage the self test are highlighted EXTENDED SELF TEST Failed 103 00 15 PCATST rev 1 0 Flash revision check ERROR 103 PCA JetDirect ADF Scanner 4 return shift Figure 3 1 Control panel layout with example of self test screen after a test run After entering the test mode see next section the display will appear divided in three fields status line first line scrolling window four central lines test list last line The status line shows the status of the self test and the r
18. form the FW image swap go through step 1 2 and compare Use the newest one HP P N C1311 90009 Rev C 34 HP Property A ouo 7 DEMONSTRATION After completion of the HW intervention and Restore of parameters functionality it must be shown to the customer that the unit is working from the pure Hardware perspective Here below in order of simplicity the most immediate ways to demo are listed Then the following paragraphs explain in details how to set up the demo and the required tools when needed Check Jobs A document to be sent any method No need to check at the receiving end Send via E Mail SMTP Server used by the post office Fastest way Network TCP IP protocol Copy via JetSend JetSend enabled printer See related paragraph 1 Send to PC HP9100C Client SW installed See related paragraph Customer cooperation involvement 1 Send via LAN FAX FAX services installed and already See related paragraph in use by the HP9100C 7 1 Check Jobs Provided that the unit is configured to send to any possible destination right after sending the document it is possible to check the job status 1 Hit the Information key 2 Select Jobs leftmost Soft key F1 3 Verify that the document has been sent This function is always available 7 2 Send via E Mail Provided that the customer has the compatible environment when the mandatory minimum configuration steps have been performed
19. in figure 4 10 grabbing the tray in the middle and rising it up a bit and then pulling out HP P N C1311 90009 Rev C 27 HP Property A ous Following there is a list of the components in the tray refer to figure 4 11 top view of the tray Power Supply PSU ON OFF Switch Q Metal Shield Power Line Connector same as in figure 4 9 Power Inlet Filter Hard Disk HD Hard Disk Support HDS Hard Disk Power Connector HDPC Hard Disk Data Connector hard disk side HDDC Hard Disk Data Connector PCA side GO Fan OD Fan Cables and Connector OD Data Line Connector same figure 4 9 DLC Printed Circuit Assembly PCA PCA Power Connector PPC fig 4 11 HP P N C1311 90009 Rev C 28 HP Property auo 5 5 1 HDD To remove the hard disk refer to figure 4 11 1 disconnect the HDDC and HDPC connectors 2 unscrew the four black screws on the HDS 5 5 2 PCA To remove the PCA 1 remove the NC 2 remove the HD strongly suggested 3 disconnect DLC and PPC connectors 4 unscrew the 5 screws and snap the PCA out from the 2 retention pins the first retention pin is placed in the middle of the long side of the PCA close to the PSU the second is placed along the other long side of the PCA under the HD Following is an explanation about how to access some of the optical devices lamp amp mirrors for cleaning purposes 1 remove ADF and CP see figu
20. ite It is a good reference document for the Repair Centers RC s too A Computer Based Training and more information about the product literature and specifications can be found at the following HP internal web site http bhc italy hp com marketing mktg1 9100C default htm Selecting Manuals amp Documents will bring you to the most updated documents available A list of spares parts is also provided there for your convenience The Digital Sender Marketing site is http bhc italy hp com marketing old site http quovadis italy hp com marketing Entering the Service Support Training page and then selecting Manuals amp Documents you will get to the above mentioned page All feedback should be forwarded to CCC US Boise site or EU Amsterdam site 2 ESCAMGR BKC CC Mail address 3 vinicio deluca hp com if none of the previous can be easily reached HP P N C1311 90009 Rev C 6 HP Property A iso 2 1 PRODUCT OVERVIEW HP P N C1311 90009 Rev C 7 HP Property HP P N C1311 90009 Rev 8 HP Property oou FRONT VIEW Integrated Scanner IS or NB Automatic Document Feeder ADF Q Control Panel CP REAR VIEW ADF connector CP connector External power inlet Network Card NC Continuos Scanning Switch hole Used only under CCC directions not documented Fan grid HP P N C1311 90009 Rev C 9 HP Property auo
21. onnector is provided between the CPCLK line and the CPRDY and between CP2AS and AS2CP also the data interface will be tested The test will send out data and check what has just received If the clock line is properly connected the LCD zone drawn in the upper left part of the screen will start getting black and then again white cycling from top to bottom If some errors are detected in the receiving line AS2CP the display will signal it changing some pixels in the LCD area Below the LCD area there are some o They represent the keys of the CP If a key is pressed the corresponding in the LCD will be changed to x permanently HP P N C1311 90009 Rev C 16 HP Property CA ouo The user should press all the keys one at a time and change all the o to x Only the shift key will return from x to when released because there are two shift keys to be tested The contrast level of the LCD and accordingly the PWM value can be changed by pressing the keys ALT or ALT on the right side of the LCD The backlit module can be switched on and off by pressing ALT GO green button or ALT ABORT red button 3 5 SPECIAL KEY LIST This table describes all the special key sequences and when they are available SHIFT ALT Demo Mode Blue Curtains ALTR Hard Disk Recovery Blue Curtains SHIFT ALT F Restore flash default paramete
22. ormed using the JetDirect self test BIST extended self test refer to EIO specification It can be executed just once after power on and stores results in the Status Register and Error Register of the EIO memory space To run the test a handshaking session must be performed acting on some registers in the network card A timeout can be managed to detect dead cards that don t respond Duration is approximately 7 seconds Main tests run by self test are Midplane controller register test DRAM test EPROM CRC test Memory to memory copy checksum test PROM checksum test FLASH station address test and for Ethernet models Frontplane registers test Ethernet controller tests Only fatal errors are notified from JetDirect to peripheral PCA thus to the display on the CP 4 5 Scanner engine and ADF 4 5 1 Scanner engine test It verifies the ability of the engine to receive commands and checks some functionality related to electronics and mechanics No optics tests are performed at all in this phase The scanner diagnostic verifies Internal self test status Interface to PCA Ability to reset and to get to home position Lamp functionality On Off Ability to execute commands and to reply to inquiries SCL Image acquisitions with different settings 4 5 2 ADF test The ADF test checks the following ADF functionality Internal ADF status Cover lid sensor must be closed Paper presence sensor Ability to
23. owing table lists all error codes that can be generated during extended self test session Error code Error description PCA errors 100 PCA diagnostic timeout 101 PCA bad parameter 102 PCA bad revision for boot code 103 PCA bad revision for multiplexer code 104 PCA bad revision for manufacturing code 105 PCA Styx register error 106 PCA Styx DMA error 107 PCA Juliet register error 108 PCA on board memory error 109 PCA DIMM memory error HP P N C1311 90009 Rev C 37 HP Property CA HEWLETT PACKARD Hard disk errors 200 Hard disk diagnostic timeout 201 Hard disk identify device error 202 Hard disk bad parameter 203 Hard disk raw partition not found 204 Hard disk write error 205 Hard disk read error 206 Hard disk diagnose error 207 Hard disk bad model 208 Hard disk bad firmware revision 209 Hard disk test information not found JetDirect errors 300 JetDirect diagnostic timeout 301 JetDirect configuration error 302 JetDirect BIST timeout 303 JetDirect POST timeout 304 JetDirect fatal error 305 JetDirect configuration timeout card not detected 306 JetDirect bad model 307 JetDirect bad firmware revision HP P N C1311 90009 Rev eG 38 HP Property CA HEWLETT PACKAR
24. rd unlock the scanner power on the unit Wait until the control panel LCD is completely darkened 3 As soon as the LCD starts clearing curtains open press simultaneously the keys SHIFT D and release them only when the curtains are completely opened 4 After approximately 30 second the LCD will display the EST window with keys usage directions Press any key to continue At this point the self test revision is displayed 5 Select tests to be executed To select deselect a test press its number using the numeric keypad 1 to 5 If the ADF test is selected load at least 7 paper sheets in the ADF If the Scanner test is selected and the ADF test IS NOT selected DO NOT load any pages in the ADF The Scanner test will fail if the ADF has still pages on it If the ADF test has been selected also it will be executed first and it will scan all pages in the ADF so that when the Scanner test starts the ADF will be empty If the ADF test IS NOT selected you have to clear the ADF by yourself to avoid Scanner test failure 7 Start the test session pressing the green key The execution order is from left to right It has been set in this way to reduce waiting time in case of failure and to guarantee to correct sequence when testing both ADF and scanner In case of failure the test STOPS the error code is displayed and on the last line a question is displayed Running test failed Continue y n It is possible to con
25. re 4 5 and 4 6 2 slide out the tray for half of its length see figure 4 8 and 4 9 3 using a thin screwdriver unlock the two snaps placed inside the same holes where ADF hinges were inserted applying sequentially the movements and see figure 4 12 fig 4 12 HP P N C1311 90009 Rev C 29 HP Property A oos 4 un hook the two hooks in the front of the scanner see in figure 4 6 applying sequentially the movements and Lift the entire top plastic cover and remove it fig 4 6 5 remove the flatbed glass 6 clean the mirrors and the lamp if needed using a soft brush the same used for cleaning camera lenses and or compressed air DO NOT TOUCH OPTICAL STUFF WITH FINGERS PERMANENT DAMAGE COULD OCCURR 7 clean the glass using a soft cloth HP C1311 90009 Rev 30 HP Property UJ Band 5 6 Accessing ADF Internal Parts If manual intervention on ADF internal parts is needed please refer to CANON Service Manual for M12 Image Scanner More precisely refer to chapter 3 part A and pages 3_23 to 3_29 and 3_40 to 3_42 for a detailed explanation about the paper pick up and feeding system and electronics chapter 4 part V VI and VII pages 4 8 to 4_14 for a detailed explanation about how to dismount each single mechanical and electronic component For more details and documentation please refer to the Introduction paragraph where references are given HP P N
26. rs Blue Curtains SHIFT ALT Toggle Boot FW Image Blue Curtains SHIFT ALT D HW Diagnostics Blue Curtains SHIFT ALT Configuration Menu Main Window or Login SHIFT ALT Self Test Page Main Window or Login SHIFT ALT N Number of Scanned Pages Test Page SHIFT ALT T Clear Address Book Fatal Error State SHIFT ALT LCD Contrast Darker Any Time SHIFT ALT M LCD Contrast Brighter Any Time SHIFT ALT Task Status Any Time SHIFT ALT Dito Control Any Time SHIFT ALT W Reset To Default Fatal Error SHIFT ALT Force Shutdown Any Time ALT Events Sequencer Any Time ALT Job Status Any Time ALT 1 Trace Enabled Blue Curtains SHIFT ALT 3 CP Self Test Any Time At the very beginning of the boot phase before two blue curtains are opening The control panel displays the home screen and the Go button is not blinking 3 The control panel displays a fatal error is a non documented SW application embedded in the HP 9100C CD ROM used by CCC 5 It is equivalent to press the button ALT 2 and ALT 3 are allowed for further tracing 7 CP must be first turned Off On by disconnecting reconnecting the CP cable HP P N C1311 90009 Rev C 17 HP Property UJ ino 4 Inside the Self Test The two software tools referred to in this chapter are the Digital Sender Test Software DSTS and the Extended Self Test The former is a Windows NT application that interfaces to the scanner through the synchrono
27. s 40 Display scanner firmware revision Scan 1 page at 600 dpi 24 bpp Scan 1 page at 300 dpi 1 bpp HDD 5 Display hard disk model Approx Display partition table T Display FW revision Read sequentially raw partition firmware area Read sequentially 1 DOS partition Read sequentially 2 DOS partition Read sequentially 3 DOS partition Table 3 1 Description of the tests available in the Extended Self Test 3 4 CONTROL PANEL The CP is not tested while running the EST It has its own built in self test If an hardware loopback connector is used the data interface can also be tested HP P N C1311 90009 Rev C 15 HP Property UJ ino 3 4 1 Control Panel Self Test Hardware Requirements The CP cable must be plugged into the connector of the network box and the HP 9100C must be ready boot phase completed The CP could be connected also to some external source of power such as a lab power supply In this case to execute the self test the unit needs only to be powered on VCC 5V GND 5V VCC 24V GND 24V and its reset line should be pulled up to 5V If the data lines and the interface need to be tested a loop back connector must be added between the scanner box and the control panel connector The purpose of this connector is to connect the CPRDY line to the CPCLK line and the CP2AS line to the AS2CP line coming from the control panel leaving only the power lines going from the scanner box to the control panel in a
28. tinue the test session answering y or to stop it pressing n The session will be considered failed anyway After a completed test session passed or failed it is possible to change the test selections and to restart the testing with the green key The following picture shows an example of the log displayed in the scrolling window after a full test session Most useful information Each diagnostic shows its revision at the beginning of execution Firmware revisions for PCA scanner and hard disk are shown in the related tests Hard disk model is shown Partition table is listed For each partition displayed information are type starting sector number of sectors e For ADF scanner and hard disk tests the longer ones some progress information are displayed HP P N C1311 90009 Rev C 13 3 2 Hardware parts tested HP Property Figure 3 2 Example of Extended Self Test log PCATST rev 1 00 Bootblock fw rev 1 0 Multiplexer fw rev 0 6 Styx registers test Giulietta registers test Memory test Dimm test PCA test passed JDTEST rev 1 0 Configuring card Running BIST Waiting for CardReady Card ready JetDirect test passed SCNTST rev 1 1 ADF status string PP Test n 1 300 dpi 24 bpp Test n 2 300 dpi 1 bpp Average feeding time ms 4160 ADF test passed SCNTST rev 1 1 Scanner FW 3828 Test n 1 600 dpi 24 bpp Test n 2 300 dpi 1 bpp Scanner test passed HDDTST rev 1 2 QUAN
29. us serial port and that uploads and runs diagnostics It is used only in the manufacturing environment The latter is a test kernel internal to the scanner that can be run without external hardware and that executes diagnostic programs stored in the hard disk 4 1 DIMM Module The Dual In line Memory Module 8MB currently is mounted on the PCA and its test is performed when testing the whole board Refer to the PCA testing for more information 42 PCA This is the main board located in the NB nearby the Power Supply 4 2 1 Test description The PCA diagnostic software PCATST includes tests that check some basic functionality of the ASICs and their connections All life components uP NEC VR4300 Styx Juliet SDRAM and Flash memory will not be deeply tested because in case of defect the whole test session could not be executed The implemented tests are e ASICs test Styx registers test Styx DMA transactions Juliet registers test Juliet mailboxes read write test Romeo registers test On board RAM test DIMM test e Pipeline test Juliet Romeo DRAM connection 4 3 Hard disk drive 4 3 1 Types of failures Hard disk failures belong to two classes Drives not operating correctly Drives that cannot access all the data The first kind of failure is more evident because the disk simply doesn t respond to commands is not ready can t reset and so on Just trying to access it is possible to detect a pro
30. way to provide the needed power source The reset line should be pulled up This process is not documented for the time being 3 4 2 CP Self Test description 1 Make sure the HP 9100C is running boot phase completed 2 Disconnect the CP cable from the rear of the HP 9100C 3 Re connect the CP cable to power on again the CP 4 After the screen has become all black and the curtains open press the keys ALT SHIFT 3 and keep them pressed until the curtains are completely opened Then release the keys The screen becomes again completely black for 4 seconds and the leds will flash In this phase the user can check the LCD pixels deterioration or white spots Then the screen opens again and the following message is displayed 0 0 VER SELF TEST REV 094 LCD area 00 LCD RAM XX 0 0 KEYBOARD XX 0 0 0 0 PWM 0xXX 00000000000 000 TI ME XX XX XX 0000000000 000 DATE XX XX XX RAMI XX 0000000000 000 00 0 000000 000 Where LCD RAM OK or FAIL accordingly to the test results KEYBOARD OK or FAIL accordingly to the test results PWM from 0x00 to OxFF it is the contrast voltage setting TIME is the time took from the real time clock in the format HH MM SS DATE is the data took from the real time clock in the format YY MM DD RAMO and the first two RAM locations in the real time clock RAM0 80 means the battery of the clock is low and the clock stopped If a loop back c
31. y into the configuration mode and at the CP display the list of the following parameters will appear The bolded ones are mandatory The customer has to provide them in order to start up the machine Date Aug 10 1998 Time 17 33 Paper Size Setting up the scan area A4 CP Language English IP configuration Any communications Manual Mandatory IP address Any communications 15 156 88 112 Mandatory Subnet Mask Any communications 255 255 248 000 Mandatory IP Gateway Any communications 15 156 11 123 Mandatory Administrator full name Vinicio De Luca Administrator password Locking the machine set up Password Administrator e mail Receiving usage details my_email hp com E mail server address Any communications 15 156 99 100 Mandatory E mail default from Any communications HP 9100C Digital Sender Mandatory E mail default subject Expediting e mail sending Hello E mail quality Expediting e mail sending Color E mail file format Expediting e mail sending PDF LDAP server address LDAP usage 15 180 123 123 LDAP search root LDAP usage O hp com LDAP service port LDAP usage 389 LDAP account name LDAP usage BHCLdap LDAP password LDAP usage Password PC quality Expediting send to PC BW JetSend Sending to JS devices On DNS server address Using DNS features 15 150 88 93 DNS domain Using DNS features Italy hp com WINS server address Using WINS features 15 1
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