Service Manual
Contents
1. 4100190100RP 12 Wall Bracket Mounting Kit 1024380100RP 6 Remote Control Receiver 3000820100RP 13 Glass Media 1400070100RP WIRING DIAGRAM www dimplex com HEATER ASSEMBLY REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver Needle nose pliers 44 WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin 44 WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Remove the fireplace from the wall by carefully lifting it upward releasing it from the flanges of the wall mount ing bracket Figure 3 2 Carefully lay the fireplace down on its front NOTE If necessary lay a protective barrier between the front glass and your work surface i e cloth card board thick plastic to avoid scratching the glass or your work surface 3 Remove the left and right side exterior cover panels from the body of the firebox by removing the screw on the top flange and two 2 screws on the bottom flange on each panel 6 screws in total See Figure 4 for all screw locations 4 Remove the six 6 screws from the bottom edge of the back panel 5 Remove the twelve 12 screws which secure the bot tom panel to the fireplace two 2 on the left and two 2 on the right side2. C Manual Control Buttons The Manual Control Buttons operate the fireplace levels sequentially beginning with flames only to flames and low heat to flames and high heat The level is increased every time the 1 button is pressed The fireplace can be turned off at any point by pressing the O button Resetting The Temperature Cutoff Switch Should the heater overheat an automatic switch will turn the heater off and it will not come back on without being reset The temperature cutoff switch can be reset by unplugging the unit waiting five 5 minutes and plugging the unit back in A CAUTION If you need to continuously reset the heater unplug the unit and call Dimplex customer service at 1 888 DIMPLEX 1 888 346 7539 Remote Control The fireplace is supplied with a radio frequency remote control This remote control has a range of approximately 50 feet 15 25 m It does not have to be pointed at the fireplace and can pass through most obstacles including walls It is supplied with one of hundreds of independent frequencies to prevent interference with other units NOTE Before attempting any operation with the remote control pull the plastic insulator strip out from between the remote casing and battery cover Figure 2 Remote Control Initialization Reprogramming If the remote control or remote control receiver has been replaced follow these steps to initialize the remote control and r
3. 24 Feed the flicker motor wires through the opening on the bottom panel 25 Re connect the rubber gasket and flicker rod to the flicker motor and re attach the mounting bracket to the bottom of the upper cavity NOTE Ensure that the flicker rod is not bent and the bushing in the center of the flicker rod is completely set in the support bracket The bushing must be properly aligned for it to go all the way down into the bracket 26 Reconnect the flicker motor wires and capacitor into the appropriate terminals in the terminal block accord ing to their original configuration NOTE It is helpful to use needle nose pliers to feed the wires and hold them in position with one hand while you secure the terminal screw into position with the other Once the screw is tightened give a gentle tug on the wires to ensure they are secure 27 Install the new mounting tabs if applicable Line up the remote control receiver and gently push it down to secure it onto the mounting pegs 28 Reconnect the wires for the On Off switch Remote Switchboard power cord and Remote Control Receiver into their original positions 29 Re assemble the remainder of the fireplace in reverse order from the instructions above NOTE Be sure that the flanges on the bottom panel are positioned on the interior of the side and back panels of the fireplace The air deflector panel located on the interior of the bottom panel will need to be carefully fit o
4. LED Light Bracket much as possible to reuse it with the replacement light har ness 17 Lay the new LED light strip back into the light bracket and secure with the original 2 screws 18 Feed the wires back through the protective sheathing and guide them back into their original position around the lower corners of the light bracket then down into the lower electrical compartment 19 In the lower electrical compartment reconnect the LED light strip to the wires on the LED driver board using the 2 orange wire nut connectors Be sure to follow the original configuration yellow wire and the solid black wire connected together red wire and black wire with the orange stripe connected together 20 Re connect the rubber gasket and flicker rod to the flicker motor in the upper housing NOTE Ensure that the flicker rod is not bent and the bushing in the center of the flicker rod is completely set in the support bracket The bushing must be properly aligned for it to go all the way down into the bracket 21 Re assemble the remainder of the fireplace in reverse order from the instructions above NOTE Be sure that the flanges on the bottom panel are positioned on the interior of the side and back panels of the fireplace The air deflector panel located on the interior of the bottom panel will need to be carefully fit over the heater assembly elements This may take some careful maneuvering slid ing one side of the b
5. flange three 3 on the left and three 3 on the right corner point of the bottom panel two 2 in the center of the bottom panel edge closest toward the front face 6 Carefully pull the bottom panel away from the fireplace and rest it just in front of the bottom opening NOTE Take care not to damage the wires from the power cord which are still attached to both the bottom panel and the interior switches 7 Locate the heater assembly and remove the two 2 heater assembly brackets from the back panel Figure 5 8 Carefully remove the heater assembly out through the bottom opening of the fireplace leaving the wires still connected 9 Remove the two 2 mounting brackets from the original heater assembly and re attach them to the new heater assembly 10 Carefully transfer the wire connections from the original heater assembly onto the new heater assembly NOTE Use a flat head screwdriver to gently pry be tween the end of the connector and the heater assembly to release the wires 11 Re attach the mounting brackets to the back panel 12 Re assemble the remainder of the fireplace in reverse order from the instructions above NOTE Be sure that the side flanges on the bottom panel are positioned on the interior of the side and back panels of the fireplace The air deflector panel located on the interior of the bottom panel will need to carefully fit over the heater assembly elements This may take so
6. has a similar frequency Replace Remote Control Initialize to Remote Control to other remotes in the area Receiver Radio frequency disturbance from out Replace Remote Control and Remote Control Re side sources ceiver where necessary Initialize Remote Control and Receiver Defective Remote Control Receiver Replace Remote Control Receiver Initialize to Re mote Control Lights dim in room while the unit Unit is drawing close to circuit current Move the unit to another outlet or install unit on a dedi is on rating cated 15 amp circuit Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when the heater is on Defective power cord Replace power cord if cord gets hot to the touch Fireplace does not turn on in Improper operation Refer to Operation Section Manual Mode No incoming power from the electrical Check Fuse Breaker Panel wall socket Defective On Off Switch Replace On Off Switch Defective Remote Switchboard Defective Remote Switchboard Defective Remote Control Receiver Replace Remote Control Receiver Initialize with Re mote Control Fireplace does not turn on in Improper operation Refer to Operation Section Remote Mode Remote control not initialized to fireplace Initialize the remote control Remote Control not working Install new battery into the Remote Control Reinitial ize remote control where necessary Replace Remote Control Receiver where necessary Initialize Remote Contr
7. in the center of the bottom panel edge toward the front face 10 Carefully pull the bottom panel away from the fireplace and rest it just in front of the bottom opening NOTE Take care not to damage the wires from the power cord which are still attached to both the bottom panel and the interior switches IMPORTANT Ifthe flicker motor wires are connected into the bottom terminals on the terminal block continue with Steps 11 16 Ifthe flicker motor wire connections are on the top side of the terminal block proceed to step 17 11 With the bottom panel removed locate the On Off Switch and remove the red remote control receiver wire and the black power cord wire from the switch termi nals noting their original location 12 Disconnect the white power cord wire from the remote control receiver labeled T4 AC1 L 13 Gently pull the white connector to disconnect it from the Remote Switchboard 14 Leaving the rest of the wire connections in place re move the remote control receiver by either If you do not have replacement mounting tabs Use needle nose pliers to squeeze the flanged tip of each peg to release the board Once repair is complete re spread the flanges and re mount the board If you have replacement pegs cut the mounting pegs from each corner It is best to cut them flush to the back panel from underneath the board using wire cut ters 15 Carefully grasp the remote control receiver a
8. BOARD REPLACEMENT REMOTE CONTROL RECEIVER or LED DRIVER BOARD Tools Required Philips head screwdriver Flat head screwdriver Needle nose pliers Wire Cutters 44 WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin 44 WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Remove the fireplace from the wall by carefully lifting it upward releasing it from the flanges of the wall mount ing bracket Figure 3 2 Carefully lay the fireplace down on its front NOTE If necessary lay a protective barrier between the front glass and your work surface i e cloth cardboard thick plastic to avoid scratching the glass or your work surface 3 Remove the left and right side exterior cover panels from the body of the firebox by removing the screw on the top flange and two 2 screws on the bottom flange on each panel six 6 screws in total See Figure 4 for all screw locations 4 Remove the six 6 screws from the bottom edge of the back panel 5 Turn the fireplace over and lay it with the front glass assembly facing up 6 Remove the twelve 12 screws which secure the bot tom panel to the fireplace two 2 on the left and two 2 on the right side flange three 3 on the left and three 3 on the right corner peak of the bottom p
9. X Dimplex Better solutions through innovation Service Manual L x g Model SN o L SS DWF36 PG S N UL Part Number 69077001A0 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop erty damage Dimplex North America Limited REV PCN DATE 1367 Industrial Road e Cambridge ON Canada N1R 7G8 00 28 NOV 11 1 888 346 7539 e www dimplex com In keeping with our policy of continuous product development we reserve the right to make changes without notice 2011 Dimplex North America Limited 7400560000R00 TABLE OF CONTENTS OPERATION unanaazununannanununannnan 3 MAINTENANCE Wi ii IA pete 4 EXPLODED PARTS DIAGRAM 32200072 c220ceeeweewee ss e i 5 REPLACEMENT PARTS LIST 622256454 k s sk kk ks k k ks ks ss ek kas ss SS 5 WIRING DIAGRAM L Kik s ks i bs ks i i kU la Ea 6 HEATER ASSEMBLY REPLACEMENT 0 0c cece eee as 7 FLICKER MOTOR REPLACEMENT 2 600424004 keras s e ks sk kk nas s a k 8 LED LIGHT HARNESS REPLACEMENT 0000 e cece eee eee eens 9 ON OFFSWITCHREPLACEMENT ananasa 10 REMOTE SWITCHBOARD REPLACEMENT 11 CIRCUIT BOARD REPLACEMENT as 12 Remote Control Receiver or LED Driver Boar
10. anel two 2 in the center of the bottom panel edge toward the front face 7 Carefully pull the bottom panel away from the fireplace and rest it just in front of the bottom opening NOTE Take care not to damage the wires from the power cord which are still attached to the bottom panel and the interior switches 8 With the bottom panel removed locate the board to be replaced There are two 2 circuit boards to the right of the heater assembly mounted on the back panel of the fireplace the LED Driver Board is the medium sized board located closest to the heater and the Remote Control Receiver is the large board located closest to the switches on the right 9 Transfer the wire connectors from the terminals on the original board to the same location on the replacement board NOTE Use a flat head screwdriver to gently pry between the end of the connector and the switch to release the wires 10 Using wire cutters remove the defective board by cut ting the 4 mounting tabs which secure the board to the back panel They can be cut either from above flush to the board or below the board flush to the back panel Once the mounting tabs are cut pull the board off of the tabs and remove the board from its location noting its original orientation 11 Raise the bottom of the fireplace off your work surface and using needle nose pliers push the remainder of the original mounting tabs out of the back panel and push
11. d 12 TROUBLESHOOTINGGUIDE 13 Always use a gualified technician or service agency to repair this fireplace NOTE Procedures and techniques that are considered important enough to emphasize A CAUTION Procedures and techniques which if not carefully followed will result in damage to the equipment WARNING Procedures and techniques which if not carefully followed will expose the user to the risk of fire serious injury or death 2 www dimplex com OPERATION Figure 1 O A MANUAL o OF REMOTE gl The manual controls for the electric fireplace are located on the right end of the unit A On Off Switch The On Off Switch supplies power to all fireplace functions When the switch is in the 1 position the unit is on When in the O position the fireplace is off B 3 Position Switch The 3 Position Switch changes the mode the fireplace operates in and has three 3 positions MANUAL OFF and REMOTE When in REMOTE mode the fireplace s three levels of operation are controlled by the ON and OFF buttons of the remote control In OFF mode power to all functions is cut off In MANUAL mode the fireplace s three levels of operation are controlled by the Manual Control Buttons
12. e back panel 5 Turn the fireplace over and lay it with the front glass assembly facing up 6 Remove the twelve 12 screws which secure the bot tom panel to the fireplace two 2 on the left and two 2 on the right side flange three 3 on the left and three 3 on the right corner peak of the bottom panel two 2 in the center of the bottom panel edge toward the front face 7 Carefully pull the bottom panel away from the fireplace and rest it just in front of the bottom opening NOTE Take care not to damage the wires from the power cord which are still attached to the bottom panel and the interior switches 8 With the bottom panel removed locate the On Off switch on the right hand side 9 With the bottom panel removed locate the On Off switch and remove the red remote control receiver wire and the black power cord wire from the switch termi nals noting their original location NOTE Use a flat head screwdriver to gently pry between the end of the connector and the switch to release the wires 10 Squeeze the mounting tabs located on the top and bot tom of the switch to release the switch and push it out through the side panel of the fireplace Note its original on off position in the opening NOTE It may be helpful to use needle nose pliers for a better grip and squeeze the mounting tabs simultaneously then push the switch outward Alternatively a flat head screw driver can be used to press th
13. e each mounting tab down individually and pushing the switch out alternating sides until the switch is released from its position 11 Replace the original On Off switch with the new switch ensuring the correct orientation 12 Reconnect the wires according to their original configu ration 13 Re assemble the remainder of the fireplace in reverse order from the instructions above NOTE Be sure that the flanges on the bottom panel are positioned on the interior of the side and back panels of the fireplace The air deflector panel located on the interior of the bottom panel will need to be carefully fit over the heater assembly elements This may take some careful maneuvering slid ing one side of the bottom panel in place first before the second side The fit is tight and a flat instrument such as a flat head screwdriver may be helpful to guide the second side when pushing the bottom panel in place Use care to not scratch the visible surface of the bottom REMOTE SWITCHBOARD REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver Needle nose pliers 44 WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin 44 WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Remove the fireplace from the wall by carefully lif
14. e inte rior back panel 10 Remove the switchboard by depressing the flanged tips on the mounting tabs using needle nose pliers and gently lifting off 11 Once the switchboard is removed use needle nose pliers to push the original mounting tabs out of the fire place chassis and replace with the new mounting tabs supplied with the new board 12 Gently push the new remote switchboard onto these NN IN 11 mounting tabs 13 Connect the new switchboard to the remote control receiver using the new wire harness supplied NOTE The wire harness plugs will insert only one way onto the remote control receiver and the remote switch board Ensure that the plug is oriented so that the shape configuration matches before pushing them in place 14 Re assemble the remainder of the fireplace in reverse order from the instructions above NOTE Be sure that the flanges on the bottom panel are positioned on the interior of the side and back panels of the fireplace The air deflector panel located on the interior of the bottom panel will need to be carefully fit over the heater assembly elements This may take some careful maneuvering slid ing one side of the bottom panel in place first before the second side The fit is tight and a flat instrument such as a flat head screwdriver may be helpful to guide the second side when pushing the bottom panel in place Use care to not scratch the visible surface of the bottom CIRCUIT
15. eceiver 1 Ensure that power is supplied through the main service panel 2 Turn On Off Switch to On Figure 1A 3 Move the 3 Position Switch to the REMOTE position Figure 1B 4 Press and hold the Manual Control Button marked I for five 5 seconds After five 5 seconds there is a 10 second window to press any button on the remote control 5 Press any button on the remote control within that 10 seconds This will synchronize the remote control and receiver Remote Control Usage The remote control operates the fireplace levels sequentially beginning with flames only to flames and low heat to flames and high heat The level is increased every time the ON button is pressed on the remote control and the fireplace can be turned off at any point by pressing the OFF button Battery Replacement To replace the battery 1 Slide battery cover open on the remote control Figure 2 2 Install one 1 12 Volt A23 battery in the battery holder 3 Close the battery cover Battery must be recycled or disposed of properly Check with your Local Authority or Retailer for recycling advice in your area Figure 2 On Button Off Button Plastic Strip Battery Cover MAINTENANCE 44 WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire electric shock or damage to persons Mirror Cleaning The Partially Reflecti
16. l cutout unplug unit discontinue use and replace heater assembly Defective heater assembly Replace heater assembly Excessive noise with the heater Dirty heater assembly Ensure that exterior intake louvers and firebox cavity on are free of dirt dust Defective heater assembly Replace heater assembly Grinding or excessive noise with Flicker rod hitting or rubbing against Ensure rod is straight and mounted properly in the the heater off internal components bracket spinning freely away from other components Replace if necessary Defective flicker motor Replace flicker motor Ye 14 www dimplex com
17. m panel edge toward the front face 12 Carefully pull the bottom panel away from the fireplace and rest it just in front of the bottom opening NOTE Take care not to damage the wires from the power cord which are still attached to the bottom panel and the interior switches 13 Inside the lower electrical housing compartment locate the two 2 orange wire nuts Untwist the wire nut connectors to separate the wires from the LED driver board and the LED light strip Note their original loca tions yellow wire and the solid black wire connected together red wire and black with the orange striped wire connected together NOTE The wires from the LED light strip come from the upper compartment through the opening into the lower compartment 14 In the upper compartment remove the 2 screws which secure the LED light strip to the light bracket Screws are located between the 1st and 2nd bulb and the 4th and 5th bulb 15 With wire cutters cut the wire ties which secure the LED light strip to the light bracket left and right bottom corner of the bracket 16 Pull the LED light strip out of the light bracket and pull the remainder of the wires out of the protective sheath ing leading down into the lower compartment NOTE Leave the protective sheathing in place as Figure 7 BE Te Y PI Ij UL son I io ooh 6 I Center Support Bracket LED Light Strip
18. me careful maneuvering slid ing one side of the bottom panel in place first before the Figure 3 Figure 4 N wiz Wall Bracket upports Wall Bracket O O O O p G Screw Locations Exterior Cover Plate Screws Back Panel Screws Front Glass Assembly Screws TH Bottom Panel Screws Figure 5 gt g Ti Heater Mounting Brackets second side The fit is tight and a flat instrument such as a flat head screwdriver may be helpful to guide the last of the 2 sides when pushing the bottom panel in place Use care to not scratch the visible surface of the bottom FLICKER MOTOR REPLACEMENT Tools Reguired Philips head screwdriver Flat head screwdriver Needle nose pliers Wire Cutters d WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin 44 WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Remove the fireplace from the wall by carefully lifting it upward releasing it from the flanges of the wall mount ing bracket Figure 3 2 Carefully lay the fireplace down on its front NOTE If necessary lay a protective barrier between the front glass and your work surface i e cloth cardb
19. nd move it slightly forward outside of the lower cavity to provide better access to the terminal block Take care that the Mounting Bracket 8 www dimplex com antenna from the board stays secured to the upper back panel and the remaining wire connections on the board stay in tact 16 If mounting tabs have been cut push the remainder of the tabs out through the back panel 17 Inside the lower cavity locate the terminal block on the right hand side and the wires leading from the flicker motor in the upper housing 18 Remove the three 3 flicker motor wires from the terminal block by using a Philips screw driver to loosen the screw in each of the associated terminals Note the original wire locations and orientation of the capacitor 19 Remove the three 3 screws which secure the mount ing bracket to the bottom of the upper cavity Figure 6 20 Remove the two 2 screws which secure the flicker motor to the mounting bracket and remove the motor 21 Carefully pull and twist the rubber gasket and reflector rod off of the motor shaft taking care not to bend the rod If the rod gets bent it may cause a rubbing noise once the fireplace is re assembled 22 Remove the original flicker motor and remove the rubber barrier that mounts between the motor and the bracket 23 Fit the rubber barrier onto the new flicker motor and mount the flicker motor onto the mounting bracket
20. oard thick plastic to avoid scratching the glass or your work surface 3 Remove the left and right side exterior cover panels from the body of the firebox by removing the screw on the top flange and two 2 screws on the bottom flange on each panel six 6 screws in total See Figure 4 for all screw locations 4 Remove the six 6 screws from the bottom edge of the back panel 5 Turn the fireplace over and lay it with the front glass assembly facing up 6 Remove glass assembly beginning with the four 4 screws on the top panel They are located along the edge of the flat top panel of the fireplace where it meets the angled panel of the glass assembly 7 Remove the screws from the secondary side panels two 2 on the left and two 2 on the right which attach the glass assembly to the body of the fireplace 44 WARNING Do not remove the screws located in the notched cutout areas on these side panels where they meet the angled panels on the left and right sides These hold the interior Partially Reflective Glass brackets in place and may cause the Partially Reflective Glass to fall and break 8 Lift the glass assembly off the body of the fireplace and set it aside in a safe location 9 Remove the twelve 12 screws which secure the bot tom panel to the fireplace two 2 on the left and two 2 on the right side flange three 3 on the left and three 3 on the right corner peak of the bottom panel two 2
21. ol Receiver to Remote Control Defective Remote Control Receiver Replace Remote Control Receiver Initialize to Re mote Control er llle a 13 PROBLEM SOLUTION Heater is not turning Off Improper operation Refer to Operation Section Defective Remote Switchboard Defective Remote Switchboard Defective Remote Control Receiver Replace Remote Control Receiver Initialize to Re mote Control Heater is not turning On Improper operation Refer to Operation Section Loose wiring Check wiring connections Defective heater assembly Replace heater assembly Heater is turning off after a Build up of dirt dust in heater assembly Ensure that exterior intake louvers and firebox cavity couple of minutes of operation are free of dirt dust Defective Heater Assembly Replace Heater Assembly Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on The heater is burning off any dust accumulated during manufacturing or operation Defective heater assembly Replace heater assembly Heater fan turns on but heater Improper operation Refer to Operation Section lacks heat Loose wiring Trace wiring in unit Defective heater assembly Replace heater assembly Heating element is glowing red Normal Operation Small glowing sections of the element are considered normal Defective heater assembly If larger glowing sections are causing the heater to trip the therma
22. ottom panel in place first before the second side The fit is tight and a flat instrument such as a flat head screwdriver may be helpful to guide the second side when pushing the bottom panel in place Use care to not scratch the visible surface of the bottom ON OFF SWITCH REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver Needle nose pliers 44 WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin 44 WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Remove the fireplace from the wall by carefully lifting it upward releasing it from the flanges of the wall mount ing bracket Figure 3 2 Carefully lay the fireplace down on its front NOTE If necessary lay a protective barrier between the front glass and your work surface i e cloth cardboard thick plastic to avoid scratching the glass or your work surface 3 Remove the left and right side exterior cover panels Pe _ 1 _ _110li0i0LLL 01l l l 0 0 10 www dimplex com from the body of the firebox by removing the screw on the top flange and two 2 screws on the bottom flange on each panel six 6 screws in total See Figure 4 for all screw locations 4 Remove the six 6 screws from the bottom edge of th
23. the back panel 5 Turn the fireplace over and lay it with the front glass assembly facing up 6 Remove glass assembly beginning with the four 4 screws on the top panel They are located along the edge of the flat top panel of the fireplace where it meets the angled panel of the glass assembly 7 Remove the screws from the secondary side panels two on the left and two on the right which attach the glass assembly to the body of the fireplace 44 WARNING Do not remove the screws located in the notched cutout areas on these side panels where they meet the angled panels on the left and right sides These hold the interior Partially Reflective Glass brackets in place and may cause the Partially Reflective Glass to fall and break 8 Lift the glass assembly off the body of the fireplace and set it aside in a safe location 9 Carefully pull and twist the rubber gasket and reflector rod off of the motor shaft taking care not to bend the rod If the rod gets bent it may cause a rubbing noise N 9 once the fireplace is re assembled 10 Remove the two 2 screws which secure the center flicker rod support bracket in place Set this center support bracket aside 11 Remove the twelve 12 screws which secure the bot tom panel to the fireplace two 2 on the left and two 2 on the right side flange three 3 on the left and three 3 on the right corner peak of the bottom panel two 2 in the center of the botto
24. the new mounting tabs supplied with the new board into the same location from behind the panel 12 Gently push the new board onto these mounting tabs according to the orientation of the original board NOTE The wire harness plugs will insert only one way onto the remote receiver board and the remote switchboard Ensure that the plug is oriented so that the shape configu ration matches before pushing them in place 13 Re assemble the remainder of the fireplace in reverse order from the instructions above NOTE Be sure that the flanges on the bottom panel are positioned on the interior of the side and back panels of the fireplace The air deflector panel located on the interior of the bottom panel will need to be carefully fit over the heater assembly elements This may take some careful maneuvering slid ing one side of the bottom panel in place first before the second side The fit is tight and a flat instrument such as a flat head screwdriver may be helpful to guide the second side when pushing the bottom panel in place Use care to not scratch the visible surface of the bottom m 12 www dimplex com TROUBLESHOOTING GUIDE PROBLEM CAUSE SOLUTION blows when unit is turned on Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse Plug unit into another outlet or install unit on a dedicated 15 amp circuit Unit turns on or off by itself Remote control
25. ting it upward releasing it from the flanges of the wall mount ing bracket Figure 3 2 Carefully lay the fireplace down on its front NOTE If necessary lay a protective barrier between the front glass and your work surface i e cloth cardboard thick plastic to avoid scratching the glass or your work surface 3 Remove the left and right side exterior cover panels from the body of the firebox by removing the screw on the top flange and two 2 screws on the bottom flange on each panel six 6 screws in total See Figure 4 for all screw locations 4 Remove the six 6 screws from the bottom edge of the back panel 5 Turn the fireplace over and lay it with the front glass assembly facing up 6 Remove the twelve 12 screws which secure the bot tom panel to the fireplace two 2 on the left and two 2 on the right side flange three 3 on the left and three 3 on the right corner peak of the bottom panel two 2 in the center of the bottom panel edge toward the front face 7 Carefully pull the bottom panel away from the fireplace and rest it just in front of the bottom opening NOTE Take care not to damage the wires from the power cord which are still attached to the bottom panel and the interior switches 8 With the bottom panel removed locate the Remote Switchboard on the right hand side 9 Disconnect the wire harness connecting the remote switchboard to the remote control receiver on th
26. ve Glass is cleaned in the factory dur ing the assembly operation During shipment installation handling etc the Partially Reflective Glass may collect dust particles These can be removed by dusting lightly with a clean dry cloth To remove fingerprints or other marks the Partially Reflec tive Glass can be cleaned with a damp cloth The Partially Reflective Glass should be completely dried with a lint free cloth to prevent water spots To prevent scratching do not use abrasive cleaners Fireplace Surface Cleaning Use only a damp cloth to clean painted surfaces of the fireplace Do not use abrasive cleaners Servicing Except for installation and cleaning as described in this manual an authorized service representative should per form any other servicing www dimplex com EXPLODED PARTS DIAGRAM LOG Dimplex REPLACEMENT PARTS LIST 1 HeaterAssembly 2203540100RP 7 Remote Switchboard 3000820300RP 2 Flicker Motor 2000210300RP 8 Remote Control 3000370900RP Order Stand offs with Flicker Motor 8500410259RP 9 LED LightStrip 3000830101RP 3 FlickerAssembly 5902180100RP 10 LED Driver Board 3000810100RP 4 On Off Switch Z2800070700RP Ai Capacitor 2300030100RP S Power Cord
27. ver the heater assembly elements This may take some careful maneuvering slid ing one side of the bottom panel in place first before the second side The fit is tight and a flat instrument such as a flat head screwdriver may be helpful to guide the second side when pushing the bottom panel in place Use care to not scratch the visible surface of the bottom LED LIGHT HARNESS REPLACEMENT Tools Required Philips head screwdriver Flat head screwdriver Needle nose pliers 44 WARNING If the fireplace was operating prior to ser vicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin 44 WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Remove the fireplace from the wall by carefully lifting it upward releasing it from the flanges of the wall mount ing bracket Figure 3 2 Carefully lay the fireplace down on its front NOTE If necessary lay a protective barrier between the front glass and your work surface i e cloth cardboard thick plastic to avoid scratching the glass or your work surface 3 Remove the left and right side exterior cover panels from the body of the firebox by removing the screw on the top flange and two 2 screws on the bottom flange on each panel six 6 screws in total See Figure 4 for all screw locations 4 Remove the six 6 screws from the bottom edge of
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