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1. Comply with the agreed connected load in this agreement and not to add any new load without prior approval from the supplier Protect the Meter and inform the supplier for any defect Allow the Company employees agents to Check amp inspect all installations amp Meters Pay the connection fees amp Consumption Bills Inform The Company in case of any change to internal wiring
2. In witness whereof the parties have caused this agreement to be executed by their duly authorised represenatives as of the date of service connections cern ei Signed for and on behalf of Mazoon Electricity Company SAOC Supplier 8y Customers Services Incharge Signed for and on behalf of Customer Name The Authorized By Signature Namo alae m 035 oles Appendix 4 Diagram of New Connections Classifica
3. p The supplier and based on the customer s application shall provide a supply of Mv Electricity to the customer at the connection point up a maximum if JKW dota in accordance with the terms of this connection and supply agreement 223214 2 2 The customers shall a maintain valid connection and supply agreement at all times and strictly 1 comply with its terms b strictly use all electricity supplies for own use and supply any electricity to any other person or premises the supplier reserves the right to vary the terms of supply including as a result of changes to permitted tariff and shall notify the customer of any such change by the available and applicable means at least thirty 30 days prior to the impl
4. Article 4 The second party undertakes to allow company staff to supervise the t work by inspecting and examining the materials fixed and used at any time during the work to ensure that the used materials are fixed properly and in accordance to the related technical specifications Article 5 The second party declares that the assets on the agreement are free of any material rights that conflict with ownership transference right i e Mortgages seizure and utilization right Article 6 The second party undertakes not to interfere with the owner the company starting from the date of the agreement whether this interfere is by himself or by the new occupant of the property Article 7 The Second party has no right to dispose of the assets subject of the agreement in all ways starting from signing the agreement date Fifth First party commitments and rights Article 8 If the company convinced that the used materials are fixed in proper way and in accordance with the related technical specifications the supply point to the distribution system can be activated Article 9 The first party is responsible to manage operate maintain and replace the covered assets in the agreement starting from signing the agreement date Article 10 The first party has the right to dispose of the assets on the agreement in all ways starting from signing the agreement date Article 11 The first party has the full right to connect othe
5. 45 Mazoon Electricity Company S A 0 C 16 3 Understanding Your Electricity Bill Our representatives will be sending you an electricity bill every month based on an ACTUAL or ESTIMATED meter reading The electricity bill shows your lates and previous meter readings The difference betwen the two is the number of units you have used during the billing period 16 4 Running Costs of Ypur Appliances Most of the electricity supplied to your premise is used to run your household appliances When you buy new appliances it is a good idea to look for economy features like half grill settings on cookers and half load or low temperature options on washing machines 16 5 Buying New Appliance Energy Labelling If you are buying a new or replacement electrical appliance you should check the running costs by looking at its energy rating There is a considerable variations between the least and most economical appliances Energy label provide a simple indication of the energy efficiency of appliance so you can take this into account when buying new products 16 6 Simple Electricity Saving Measures The way you use your appliances on a day to day basis can have a bog effect on how much electricity they use Here are a number of useful tips to reduce your electricity bills 16 6 1 Air Conditioners Air conditioners are the biggest consumer of electricity in our homes They cause dramatic jumps in our electricity bills especially the su
6. se of making a Modification to the User Equipment or the Use s System whether such Modification is to be made at the request of the Licensed Distribution System Operator or of the System User 14 5 If the proposed Modification by the System User is or may be required as a result of a Modification proposed by the Licensed Distribution System Operator then the Licensed Distribution System Operator shall provide such advice and assistance free of charge 14 6 If the proposed Modification is or may be proposed by the System User the Licensed Distribution System Operator may charge the System User reasonable charges for such advice and assistance 14 7 When giving such advice and assistance in accordance with this clause 14 the Licensed Distribution System Operator shall act as a Reasonable and Prudent Operotor in providing such advice and assistance 15 NOTICE TO DECOMMISSION OR DISCONNECT The System User shall give to the Licensed Distribution System Operator not less than six 6 months written notice of any intention of the System User either to Decommission or to Disconnect any User Equipment at the Connection Site 16 DISCONNECTION AND DE ENERGISATION If notice to Disconnect is given by the System User pursuant to clause 15 the System User may upon expiry of the period specified in such notice and not before Disconnect the User Equipment and where following such Disconnection the System User has no User Equ
7. Custom Services Manuel Customer Service Manual Version 1 November 2008 This document is the property of Mazoon Electricity Company Neither the whole nor any part of this document may be disclosed to others or reproduced stored inretrieval system or transmitted in any form by any means electronic mechanical reprographic recording or otherwise without prior written consent of the owner Revision History This is the first draft of Customer service Manual and details of future revisions will be held under the custody of Customer Services Managers Version No Date Author s Scope Remarks Version 1 0 10 11 2008 Khalfan Nasser Al First Draft Rawahi Prepared By Reviewed by Approved by Customers Customers Services Manager General Manager Affairs Incharge Mohammed Hamed Al Abdullah Said Al Badri Author Clause N 15 16 17 18 19 20 5 Heading Introduction Electricity connection and supply for new premise Connection statement Accompanied explanations for the connection statement Large loads connections executed by customers Connecting and disconnecting procedures Procedures related to enlarge meters Updating customers data Checking meter accuracy and calibration Bill content and Permited Tariffs Category Counting mechanism of the energy losses The procedures of obtain
8. All other issues stated in connection statement and electricity supply in article electricity meters fixation regulation should be considered 8 Updating customers data The company from time to time revises the customers information related to the connection service in order to manage accounts and communicate with them permanently Therefore customers should cooperate with the company staff or its agents in providing the required information in the set forms of different services For example on property vacancy by renter or holder they should inform the company Customers Services Department to settle all outstanding bills and be irresponsible of any further bills and in this A Mazoon Electricity Company S A 0 C case application must be filled out and presented to the company Also on moving to new property customers should visit the company to reconnect the service if disconnected or change customers name in billing or for whatever service is required 9 Checking meter accuracy and safety Electricity meters are essential property of the company and fixed to calculate the units consumed by property and for service continuation occupants should maintain them in good condition and in order for their safety and the electricity network Meters are tested and examined by the company staff and technicians to ensure its safety competent and accuracy Since the used meters are digital ones and non digital type Analogue So th
9. Customer service cables and Energy meter s at the customer premise s will be provided by the customer and adopted by the company and will be then under the property of the company This statement is not committing Mazoon Electricity Company at any time and will be subject to revision and amendments from time to time 3 1 Connection Statement All Energy meters for Simple New Connections shall be located at the outside wall boundary of the premise s So that no access permit is needed when reading maintaining checking and replacing the meters The company has the full right to decide on the type of Energy meter single phase three phases CT meter required for the connection taking into consideration the connected load required The company has the full right to decide on the size of the service cable for any connection required The service cable P WES size will be selected such that it only withstands the connected load required by the customer For any additional load required the customer is required to approach the company before adding any new load In case the company founded that a customer has added any load without written approval from the company he she will be liable for any consequences arising from this un permitted addition Possible consequences are service cable burst Energy meter faults and financial penalties as kW charges etc 3 2 Procedures for obtaining new connections
10. In case the customer applies for drawing approve clarifying the total energy for the building and the electrical networks not available and he paid the fixed fees as per loads but he builds extra building so the total energy is increased from the mentioned energy in the drawings will the customer be asked for paying the fixed fees for the added energy Fixed fees must be paid for the additional loads if the increased loads are confirmed 22 A Mazoon Electricity Company S A 0 C Inquiries of Implemented Connection Statement Inquiry 1 In case of permanent connections andthe electrical networks available will the customer pay the fixed fees according to the regulation 2 In case of temporary connections and the electrical networks not available who will bear the cost of installation support the electrical networks Will the customer pay the fixed fees in this case Procedure The fixed price will be paid according to the total energy mentioned in the drawings and in the future shall not be asked for fees payment if he completes the building according to the approved previously in the drawings 32 In case the customer refuses to pay the fixed fees upon initial application because he was not able to pay during that time and the electrical networks needs to be installed will the company implement the project for providing energy or waiting till the customer pays the fees in the followi
11. If you or anyone in your home relies on electric powered medical support equipment and you are unable to pay your electricity bill we will avoid disconnection of your electricity supply between 1 May and 30 September but we would advise you to provide us details of your circumstances Mazoon Electricity Company SAOC undertakes to adopt the following standards for customers with special needs we will Ensure the vulnerable customers internal records are flagged to indicate that special attention may be required Offer a range of debt repayment options that best meet the customer s circumstances and Ensure follow up contact with customers after payment options have been agreed 14 5 How to Recognise Our Representatives We will be represented by a local agent who will carry out any works necessary at your property The agent or we may need to visit you if your supply needs attention or to maintain check or read your meter Before you let anyone into your home always make sure to check who they are All of our representatives will produce an Identity card showing the company name their own name a reference number and a colour photograph of the individual They will also tell you the reason for their call If you have any doubts about whether a caller is genuine do not let him into your home 14 6 Other Ways We Can Help Getting in touch with us Our contact details are on the front of this Code of
12. is it related to it or related to the customer and the same with service cable Procedure lt is agreed changing the meter disregarding its location or its date of installation by the electricity company whether the installation prior or post to the effective date of connection statement However for service cables it is agreed to changing the new connections which occurred after effective date of 1 10 2006 and must be out of the premises Installing electricity meters in the external wall house wall is it included single phase connection remote rural areas New meters must be out of premises without exception If the customer applied for installing meter with increased capacity than the intended load Is it acceptable The size of meter will be determined according to the total and type of needed power If the customer has paid the extension fees according to the previous system and he wants to connect his premise and the load is more than 60 K W Are there any fees for the increased loads whether residential or commercial Mazoon Electricity Company S A 0 C In this case the customer is excused from paying fixed fees and he is requested to submit evidence that he paid the contribution Inquiries of Implemented Connection Statement Inquiry Procedure 5 If the customer wants to increase difference will be counted the loads in old connection and between the la
13. Postal Code 131 Al Hamriya Sultanate of Oman hereinafter the Licensed Distribution System Operator AND PM UE having ifs postal address at P O Box Postal Code Sultanate of Oman hereinafter the System User WHEREAS This Agreement A Establishes a framework between the Licensed Distribution System Operator and the System User to provide for amongst other things a Connection of the User Equipment at the Connection Site to the Distribution System b The payment by the System User to the Licensed Distribution System Operator of the Connection Fee B Provides for the enforcement of the Distribution Code as between the Licensed Distribution System Operator and the System User and C Sets out the terms and conditions upon and subject to which the Licensed Distribution System Operator and the System User have agreed that the System User shall connect to the Distribution System NOW IT IS HEREBY AGREED os follows 1 DEFINITIONS AND INTERPRETATION 1 1 In this Agreement and its recitals the following words and expressions when used with capital initial letters shall have the following meanings Affected Party has the meaning given to it in clause 18 1 Affected User Modification has the meaning given to it in clause 14 3 b Affiliate means in respect of a party any person which Controls directly or indirectly that party and any other person Cont
14. turn the ring to a gentle simmer Try not to use too much water most items are best cooked in just enough water to cover them Food can be cooked more quickly if it is cut into small pieces A pressure cooker speeds up cooking times saves energy maintains goodness and generates less water vapour in the kitchen Cook small items like chops under the grill rather than in the oven t is more efficient to use a toaster rather than a grill when making a toast When using an electric ketle boil only as much water as you need Make sure the element is always covered Microwave ovens are useful for cooking defrosting or heating food They use much less energy than conventional ovens Cooking with gas rather than electricity is a better use of resources and usually costs less These are tips for electric cookers 16 6 5 Fridges and Freezers Put your fridge or freezer in a cool place away from cookers or heaters For best operation position your fridge so that air can circulate around the heat exchanger at the back Do not leave a fridge or freezer door open to longer than necessary Allow any cooked food to cool before putting in the fridge or freezer Combined fridge freezer with one compressor use less electricity than two separate units Defrost your freezer regularly The ice should never be more than quarter of an inch or 6mm thick around the icebox Freezers should be
15. Practice and you should feel free to contact us regarding any aspect of your electricity supply We may be able to give advice over the phone on all our services write to you put you in touch with other organisations or arrange for somebody to visit you at home You should always contact us first if you have problem with your electricity supply and we will try to help If we have been unable to resolve your problem or if you would like independent advice you should contact the Authority for Electricity Regulation Oman the industry regulator Their address and telephone number is Authority for Electricity Regulation Oman P O Box 954 PC 133 Al Khuwair Sultanate of Oman Phone Number 968 24609700 Fax Number 968 24609701 Email enquiries aer oman org Website aer oman org 14 7 Register of Customers with Special Needs The information you provide on this form will be used to assess whether you should be registered as a customer with special needs The Register will help us give a better service and help our representatives know about any special circumstance or needs you may have We will also need to inform our agents so that they are aware of your special needs In certain circumstance we may have to pass on you information to appropriate agencies such as Ministry of Social development or Ministry of Health If your circumstances change please update your registration This can be done
16. act event or occurrence or combination thereof being a Force Majeure Event provided that the events specified in clause 18 6 shall not constitute Force Majeure Events Force Majeure Notice has the meaning given to it in clause 18 1 Force Majeure Relief has the meaning given to it in clause 18 5 Good Practice means acting in good faith to perform obligations in accordance with the requirements of the Law and international good practice in the electricity industry Government means the Government of the Sultanate of Oman Grid Code means the code which the Licensed Transmission System Operator shall be required to implement and maintain pursuant to the terms of its Transmission Licence 7 Hour means a period of sixty 60 consecutive minutes starting on the hour ICC Rules has the meaning given to it in clause 24 2 Industry Document has the meaning given to it in clause 27 1 Initial Term has the meaning given to it in clause 3 Law means all legal requirements having effect in Oman including requirements of or deriving from any Permit Lender means a third party financial institution other than any Affiliate a shareholder or any Affiliate of such shareholder which provides loans or extends credit or other financing to a party for the purpose of that party s business Licence means an authorisation to undertake a Regulated Activity issued by t
17. any year shall be limited to the total amount due from the Customer during the relevant year For a period of less than twelve months from the Start Date the aggregate liability of the Supplier shall be limited to the total expected amount due from the Customer in that period where such expected amount shall reflect the Customer s requirements stated in the Application Form 13 Waiver 13 1 Any delay on the part of the Supplier or the Customer to enforce any terms or condition right or remedy in respect to the terms of Supply shall not be deemed a waiver of any right or remedy whatsoever 14 Complaints Procedures 14 1 The Customer shall have the right to pursue a complaint against the Supplier in accordance with the Complaint Procedures 14 2 The Supplier shall respond to any Customer complaint within seven 7 working days from the date of receipt of any such complaint and shall thereafter process the complaint in accordance with the requirements of the applicable Complaint Procedures 15 Termination 15 1 Both parties shall have the right to terminate this Agreement by giving at least thirty 30 days prior written notice to the other party 15 2 Termination shall not release either the Supplier or the Customer from any obligation arising prior to such termination loe 16 Governing Law 16 1 The Laws of the Sultanate of Oman shall govern the Supply Agreement 17 Notices 17 1 Unless otherwise provided i
18. as Expert and f if there shall be any dispute between the parties as to the remuneration to be offered to the Expert then such amount shall be determined by the Appointor whose decision shall be final and binding on the parties 23 4 A person shall not be appointed as the Expert a unless he is qualified by education experience and training to determine the matter in dispute b if he has an interest or duty which would materially conflict with his role including being a director officer employee or consultant to a party or to any Affiliate of a party or c if he is a national of the jurisdiction of either party to this Agreement or of the jurisdiction of any shareholder or group of shareholders holding more than ten per cent 1096 of the outstanding voting stock of the Licensed Distribution System Operator or the System User nor shall an Expert be an employee or agent or former employee or agent of such person provided that this clause 23 4 shall not apply if both parties are Wholly owned by the Government 23 5 The following procedures shall apply where an Expert s determination is sought a each party shall supply to the Expert such information as the Expert may request b the Expert shall subject to d below make his decision as soon as reasonably practicable after receiving data information and submissions supplied and made to him by the parties not later than thirty 30 Days after he ha
19. away that reflects the good intention and objectivism to reach distinction in performing service We hope that this guide will aid both parties Company amp Customers for developing and improving the relation for both parties in order to reach the satisfaction of customers in first stage and renovation in the future related to the company to reach the distinction in serving customers 2 Electricity Connection and Supply for New Premises For connection or addition of electricity to newly built constructions or existing ones applicant is advised to subscribe with Mazoon Electricity Company via its offices in the three licensed regions Batinah South A Sharqia Region amp A Dakhiliah Region in order to complete the procedures of subscribing for the needed services All applications for new addition electricity connection must be submitted by hand to the offices of Customer Services All applications must be signed amp stamped by authorized electrician who is licensed by the company or any other licensed distribution companies Muscat Electricity Distribution Company Majan Electricity Company amp Electricity Holding Company All applicants should read instructions carefully and adhere with the required so that the company would be able to conduct electricity easily For more information applicants should not hesitate to contact us or visit our Customer Services offices if necessary For more details refer to the fol
20. b if it results from a System Interruption which could not be avoided by the Licensed Distribution System Operator acting as a Reasonable and Prudent Operator or c if it occurs as a result of or in connection with a Force Majeure Event 19 4 Each of the following shall constitute a Licensed Distribution System Operator Event of Default a the dissolution pursuant to law of the Licensed Distribution System Operator except for an amalgamation reorganization reconstruction or privatisation of the Licensed Distribution System Operator where in any such case all of the Licensed Distribution System Operator s obligations under this Agreement and any related agreements are retained by assigned pursuant to applicable Law to or are contractually assumed through novation by one or more entities each of which has the legal capacity and appropriate technical commercial and financial ability to perform such obligations b any other material breach by the Licensed Distribution System Operator of this Agreement that is not remedied within thirty 30 Days after notice from the System User to the Licensed Distribution System Operator which notice states that a material breach of this Agreement has occurred that could result in the termination of this Agreement identifies the breach in question in reasonable detail and demands remedy thereof 19 5 If a System User Event of Default or a Licensed Distribution Syste
21. by contacting our Customer Service Centre Please remember to re register if you move home AGEs sss Gender Male Female ID PasspontiNo 2 e Customer Account Number This is shown on your bill or statement Customer Meter Number This is shown on your bill Details of your special needs Do you have any registered medical needs relating to Hearing Yes No Sight Yes No Walking Yes No Others Yes No Does your health condition require you to keep electronically operated medical equipment in your home Yes No f yes please state them peor eie ttes Are you a recepient of benefit Yes No ives pledsegive dedilse a a a e ere Number of household members over 60 Details of house members with special needs Do you have a representative we could contact on your behalf Yes No eese tee ewe Serre SSeS emer Phone Number ss esc secs Signature of Applicant Date PLEASE SIGN AND RETURN TO THE FOLLOWING ADDRESS Customer Services Manager Mazoon Electricity Company 5 P O Box 1229
22. commercial 21 Applications of Majlis and Mosques in case its loads exceed 60k w How will they be treated in the new mechanism New connection statement will be applied 22 Pre financed schemes 23 Enlarging the service cables and meters after adoption Customer bears enlargement and the previous materials will be returned back service cable and meter to the customer 24 Who is the customer The customer is the owner of premise 25 Electrical works for all governmental projects will be tendered within the main tender of the project The company which run the project will implement the works of provide supply the electrical networks so will the governmental authorities be asked to pay the fixed fees In case the governmental authority includes the installation to the premise the governmental authority will not be asked to pay the fixed fees The distribution companies are asked to address all the governmental authorities for the importance of adherence to conneclion statement requirements for tendering their projects 26 The connection statement in Clause 3 1 indicates that there must be a special room in the multi meter buildings but what is happening now that meter boxes are under the stair on the entrance of the building especially the small buildings 15 meters is the connection statement applied to all building without exceptions Meter board must be in a safe place and easy to re
23. distribution and for those purposes there shall be attributed to any person the rights or powers of any nominee or associate of his and the rights and powers of any one or more persons which he or he and nominees or associates of his control and Control and Controlled shall be construed accordingly Day means a period of twenty four 24 consecutive Hours starting at 00 00 hours Oman time Decommission means cessation of use by the System User of User Equipment at the Connection Point for a continuous period of twelve 12 months and Decommissioning shall be construed accordingly De energisation or De energise d means the movement of any isolator breaker or switch or the removal of any fuse or other means whereby no Electrical Energy can flow to or from the Distribution System through or to the User Equipment Derogation means a direction or other document issued by the Authority relieving a party from the obligation under its Licence or Exemption to comply with such parts of the Distribution Code or the Grid Code as may be specified in such direction and Derogated shall be construed accordingly Disconnection means permanent physical disconnection by the System User of User Equipment at the Connection Point which permits removal thereof from the Connection Point Dispatch Instructions means the instructions issued to the System User by the Licensed Transmission Sys
24. each party shall procure that any such arrangements and or provisions or directions or regulations issued pursuant thereto made from time to time between the parties shall be observed and performed by it and all persons authorised by it to exercise any Right of Access 6 10 The grantee of any Right of Access shall procure that all reasonable steps are taken in the exercise of any Right of Access to a avoid or minimise damage to the grantor s land or any other property thereon or therein and a cause as little disturbance and inconvenience as possible to the grantor or other occupier of the grantor s land and shall promptly make good any damage caused to the grantor s land and or such other property in the course of the exercise of such rights and shall indemnify the other party against all actions claims proceedings losses costs and demands arising out of such exercise 6 11 Subject to clause 6 10 Rights of Access shall be exercisable free of any charge or payment of any kind 6 12 Unless otherwise permitted by the Grid Code the Distribution Code or this Agreement each party agrees that neither it nor its agents contractors employees and invitees will interfere in any way with any of the other party s assets without the consent of the other party For the purposes of this clause 6 12 interfere shall include a disconnection or altering the connection of any asset to any system of cables found
25. evidence should be submitted for that however if there is range of capacity in the electrical networks he will be treated according to the new connection statement The connection statement will be applied to the new connection loads only without considering the previous loads The customer is allowed to bear the cost of needed installation to his premise in case he wants provided that the needed installations more than the energy fees with an acceptance that he agrees with the company to possess the implemented assets for these cases it is required the acceptance of Customer Service Department Manager Inquiries of Implemented Connection Statement Inquiry For limited connection applications in relation to large loads 60 2500 k w which need supplying boosting electrical networks is the customer allowed to provide boost the electrical networks upon his own expense without paying the fixed fees Or the connection statement is obligatory for this kind of connections Procedure According to the new connection statement if the connection is simple electricity company adheres to implement electrical works to take customer loads provided that the customer bears the fees of needed loads Residential connections 1 Energy needed is 65 k w and near line of low voltage ls it categorized as connection of smaller load or large loads 2 In case it is categorized as connection of large load is
26. in accordance with our technical specifications Adoption We are willing to adopt the assets provided that all the quality inspections have been passed and you have provided us with all the information that we need about them including the as built drawings e Non standard equipments i e special purposes transformers etc will not be adopted Until the assets are adopted you are responsible for them in terms of legal liabilities and all related safety issues Enegisation On adoption we will energise the main circuits A Mazoon Electricity Company S A 0 C 3 4 Technical Specifications A Technical Documents The technical specifications of any equipment and plant to be installed by your contractor are laid down in the Distribution Code and in the relevant Oman Electrical Standards Any contractor certified under the provisions of the Distribution Code will be aware of such technical specifications However we will need to approve all the technical specifications of the work to be carried out by your contractor before the work commences B Inspection Regime We will also carry out inspections of the assets during installation in order to assure ourselves that they meet our standard technical requirements This is an essential pre requisite before we can consider adopting the assets and hence take responsibility for them thereafter 3 4 1 The Adoption Agreement If you wish to organis
27. information from you Once you have accepted the Connection Offer we will finalise the design obtain any necessary way leaves and agree an installation date with you which will usually be scheduled within 3 months from the date of obtaining the necessary approvals and way leaves unless you ask for a later date 3 2 1 2 1 The Large load connections are categorized into two Non commercial this category includes Residential buildings of 4 flats or below and any public use connections such as mosques social gathering places Majlises etc If your connection is of this category you will be required to pay only 5096 of the predetermined Charge per kW 2006 charges are stipulated in Annex B Commercial this category includes Commercial Industrial Government residential building with more than 4 flats farms hotels amp Tourism and any other connections not classified as non commercial connections If your connection is of this category you will be required to pay 10096 of the predetermined Charge per kW 2006 charges are stipulated in Annex B Example Assuming the kW charge is 10 Omani Rials kW flat rate A customer X applies for connecting his premise which demands 90kW If the connection is classified as Commercial the customer will be required to pay the full amount of 900 00 Omani Rials in addition to the permitted connection fees Whereas if this connection is classified as non commercial the customer will be required to
28. is subject to electricity connection statement Walayat Nizwa Customer is requested to consult Walayat Bahla specialties at the company offices Besia Walayat Bahla before starting internal connection Walayat Adam in order to determine the suitable Walayat Izki size of the cable for connection Walayat Sumail and the type of connection 2 2 Application for new premise supply ready to connect add loads for existing premise Procedures for submitting electricity connection application Description of Procedure Location for application Customer Services offices available at licensed region of the company mentioned in the previous table lt is requested to submit service connection application which can be obtained from any of company offices and must be filled out and approved by the authorized electrician obtain electricity license A Mazoon Electricity Company S A 0 C Continuous of procedures for submitting electricity connection application Description of Procedure Requirement for application in all cases e filling out electricity application form for electricity connection see appendix No 2 e non objection letter from municipality letter from Ministry of Awqaf and Religious Affairs for mosques Copy of ID card Copy of Kuruki amp Mulkia Copy of building permit Copy of electrician license for pursuing electricity Recommendation letter from Ministry of Commerc
29. kilowatt or 1kW The higher the number of watts the more expensive the appliance is to run You can measure how much electricity an appliance is using by multiplying the wattage by the number of hours you use it For example if you use a 100 watt bulb for 10 hours you will have used one kilowatt hour 100 watts x 10 hours 1000 1kwh 1 unit See the table below for more examples 4 Rate of Estimated 5 Daily Monthly Electrical working Unit Tariff Electrical um Consumed h Baiza Consumption Consumption a EVICES Energy watt Baiza Rial hour Washing machine 10 40 1 2 with heater Hair drier Ele trical 1000 1 10 10 0 30 vacuum a Cooker 9 3000 3 10 90 2 7 Water fe h 1500 6 10 90 2 7 eater P g O 100 12 0 12 0 36 Boiler T 800 0 8 0 24 Flat Iron e 8 800 2 0 16 0 48 A T sere mot Estimated working Unit Tariff Rate of Consumed SCA devices Energy watt 1 Baiza Daily Monthly Consumption Consumption Electrical Rial devices Electrical Microwave au 1200 1 10 12 0 36 A C 2000 12 10 240 7 2 Celling fan I e 60 20 10 12 0 36 Es Lights 9 100 12 10 12 0 36 Lights 4 V 1 20 12 10 2 4 0 072 ower energy ES Refrigerator 1200 24 0 288 8 64 b Freezer 1 1400 12 0 168 5 04 Washing A 600 1 0 12 0 36 m
30. matter to be referred to the Expert b the parties shall meet and endeavour to agree upon a person to be the Expert c if within twenty one 21 Days from the date of the notice under a above the parties have failed to agreeupon an Expert the matter shall forthwith be referred by the party wishing the appointment to be made to the President of the International Chamber of Commerce or such other person as may be agreed to by the parties the Appointor who shall be requested to make the appointment of the Expert within thirty 30 Days and in so doing may take such independent advice as he thinks fit d upon a person being appointed as Expert under the foregoing provisions the parties forthwith shall notify such person of his selection and shall request him to confirm within fourteen 14 Days whether or not he is willing and able to accept the appointment e if such person is either unwilling or unable to accept such appointment or shall not have confirmed his willingness and ability to accept such appointment within the said period of fourteen 14 Days then unless the parties are able to agree upon the appointment of another Expert the matter shall be referred by either party in the manner aforesaid to the Appointor who shall be requested to make an appointment or as the case may be a further appointment and the process shall be repeated until a person is found who accepts the appointment
31. or the labour charges 8 Supply Interruption and Emergency Electricity supply interruptions and emergency services are available around the clock in all the regions Please contact the regional department on the following contact numbers for the details of the nearest emergency services office 26876174 25431278 25543941 26876386 25431372 25543088 9 Premises wiring contractor Electrician details am the under signed responsible about the premises wiring and will accept any correction required as instructed by MZEC concerned staff Signature Signature Date Stamp Appendix 7 Electricity Connection Agreement for Major Customers T Important Notes a The applicant required to enclose with the application form the following Proff of Identity Il Korooki and molkiyya of the property Load details IV Commercial registration certificate for commercial establishments b Supplier shall provide the applicant with slip of receiving the application c The supply will be affected within 14 days provided No line extension or network modification is required Il Wiring fully certified by MZEC concerned staff Valid connection and supply agreements IV Payment of connection fees d Any standby generation unit requires separate license from the Authority of Electricity Regulatory Oman e Customer required to inform the supplier of any additional load f Customer responsib
32. party the other party shall in good faith negotiate a direct agreement with the requesting party and enter into it with the Lenders ihi 22 CONFIDENTIALITY 22 1 Each party shall treat as confidential and shall not without obtaining the prior written approval of the other party disclose to any person the provisions of this Agreement or any information supplied or made available for examination or otherwise disclosed hereunder to such party by the other 22 2 Notwithstanding the provisions of clause 22 1 information may be disclosed without the other party s consent a to a Competent Authority b to Lenders c by a party to its directors officers employees agents and technical and professional advisers and any Affiliate of such party who reasonably require such information in the course of their duties and responsibilities in relation to this Agreement d by a party to its contractors and suppliers to the extent they reasonably require such information in the performance of their obligations in relation to this Agreement e by a party to the extent reasonably required for the purposes of obtaining and maintaining insurances f to the extent required by Law the Applicable Licences the Grid Code the Distribution Code an Exemption or the rules of any recognised stock exchange upon which the shares of the disclosing party or of its parent companies or its and or their subsidiary companies are li
33. pay 5096 of the amount which equals 450 Omani Rials in addition to the permitted connection fees B Complex New Connections if the connection e More than 1 5 far from the closest existing 1 1kV Network and or Requires a demand of 2500 kW or more It is considered as Complex New Connection If your connection is of this category a different approach from simple connections will be used In case the connection you applied for is of residential the company will endeavor to incorporate your requirement into its network expansions plans however if you prefer faster approach you will be provided with a connection offer For other types of connections the company will provide you with a connection offer for connecting your premise s to its network Once we have clarified the basic technical details with you we will usually provide an indicative cost of budgetary estimate as soon as possible If the indicative cost is acceptable to you we will prepare a detailed design for the new connection There will be a cost for preparing this design which will usually be payable when youb accept the quotation In certain circumstances we may require payment for design work in advance We will write to you with a Connection Offer as soon as the design is finalized and fully costed This describes the technical aspects of the connection and shows the contribution charge that is required In the case of some very large c
34. pay for the old new so he will pay the total 9 Owners of variation applications from three phase meter to three phase meter with convertor new loads more than 60 K W Is the new regulation applicable 10 the customer constructs additional buildings to the existing one and he was provided previously with the service Is the customer required to pay fixed fees taking into consideration the previous loads as Inquiries of Implemented Inquiry If the customer has installed transformers and lines and the conneclion done before effective date of connection statement A Customer bears from his own expense the cost of laying lines and installation of a transformer before ihe new connection statement the loads was 300 K W and the transformer 1000 KVA for the future expansion Is the connection ststement applicable if he wants to increase loads 14 There are commercial applications and their owners have paid the full cost 500 KVA as per the building load consists of 3 floors but the owner has build only one floor for the time being What is the procedure in the new mechanism If the customer contracted with a company to install transformer and lines upon his own expense A Mazoon Electricity Company S A 0 C Connection Statement Procedure He is excused from fees in the range of existing electricity electrical networks capacity which he has installed an
35. portable meters meters testing machine testing machine available at the regular meters workshop company offices checking The above procedure is excluded in the following cases 1 If the portable machine is damaged 2 Regarding the 2nd condition meters must be sent to the workshop to be checked by company staffs only 10 Bill content and tariff schedule The company issues its bills through its assigned agents who read the meters and collecting debits for all properties on monthly basis and power consumption is based on meters readings to be read monthly by the meters readers The monthly bills contain important information and data such as account number which should be presented for all requests visits correspondences and in addition to that bill contains customer name and his services supply address as well meter previous and new data in addition to all energy charges slices and counting mechanism and other information Power consumption is counted by Kilo Watt per hour kilo hour which is called unit It is one kilo watt per hour Permitted Tarrif Category Tariff Structure Industrial 1 All Regions except Dhofar Dhofar Region September to April 12 Baiza per kWh August To March 12 Baiza per kWh May To August 24 Baiza per kWh Apil To July 24 Baiza per kWh Commercial Flat rate 20 Baiza per kWh Ministry of Defence Flat rate 20 Baiza per kWh Residential 0 3000 k
36. proceeding against or relating to the Customer and or b The appointment of a trustee liquidator custodian or similar person connection with any matter or proceeding referred to at a above where the appointment is not set aside or stayed within sixty 60 days of such appointment and or c A court which has jurisdiction making an order to wind up or otherwise confirm the bankruptcy or insolvency of the Customer where the order is not set aside or stayed within sixty 60 days UD 22 Legal Requirements Permitted Tariff Premises Person Start Date Supply Supply Agreement means any law decree regulation exemption order code decision all secondary legislation or judgement as amended replaced repealed or modified from time to time means the tariff a Customer is obliged to pay in consideration for Supply or for connection to a distribution system or a transmission system which tariff shall be determined in the manner stipulated in Article 9 of the law promulgated by Royal Decree 78 2004 means the site identified in a Connection Agreement to which electricity will be Supplied pursuant to this Supply Agreement means any natural person or public or private legal person corporations societies or organisations means the date agreed between the Supplier and the Customer for the commencement of Supply means the supply of electricity to any Premises means this agreeme
37. such authority in each case which has authority in relation to any matter which is the subject of this Agreement Connection Date means Connection Equipment means Electric Plant and Electric Lines owned by the Licensed Distribution System Operator necessary to connect the User Equipment to the Distribution System which Electric Plant and Electric Lines comprises the equipment specified in paragraph 2 1 of Schedule 1 and associated cables and instrumentation as shown in electrical schematic format in Appendix 6 of Schedule 1 Connection Fee means fees payable to or levied by the Licensed Distribution System Operator which fees shall be determined in accordance with this Agreement and the Distribution Licence and shall include fees payable in respect of works and provision and installation of Electric Plant Electric Lines and ancillary meters in constructing entry and exit points on the Distribution System together with fees in respect of maintenance and repair of such items Connection Point means the point on the Distribution System to which the User System is connected as described in paragraph 3 of Schedule 1 Connection Site means the location described in paragraph 1 of Schedule 1 at which the User Equipment and the Connection Equipment required to connect the System User to the Distribution System are situated Controls means in respect of a person by another and excluding a
38. the stated procedures in the below attached tables Disconnecting procedures Application procedures Applications locations Application requirements Customers Service Department at the copy of last bill settled Filling disconnecting form or written company offices atthe licensed areas letter requesting that Copy of ID Clarify electricity usage of the meter to be disconnected indicating disconnecting type Temporary or Permanent Pay Ro 7 500 as disconnecting fees Reconnecting procedures Application procedures Applications locations Filling reconnecting form as in appendix Customers Services Department at the no2 company officesatthe licensed areas Non Objection letter from Municipality Copy of ID Copy of plot registration Copy of building permit Copy of electrician license Copy of last bill settled Copy of documents certifying that service connection Filling connection supply agreement Pay power fees and connection fess plus Ro 7 500 as regular fees 7 Procedures related to enlarge meters If any customer wishes to enlarge his meter connected to his property he should consult the company before taking any action where the company has the absolute right to select the type of the meter single phase three phase and CT required for the connection process taking into account load sizes to be connected
39. to enable the System User to perform its own statutory and Licence obligations 5 CONNECTION FEE AND ANCILLARY SERVICES 5 1 The System User shall pay to the Licensed Distribution System Operator the Connection Fee in accordance with Schedule 5 The Licensed Distribution System Operator shall not be required to pay for Ancillary Services if the System User and the Power and Water Procurer are party to a power purchase agreement or a power and water purchase agreement 5 2 The System User shall not be entitled to make any deduction or set off or counterclaim from any amount due to the Licensed Distribution System Operator hereunder other than as required by Law or as provided in this Agreement 5 3 All payments hereunder shall be made by bank telegraphic transfer or such other form of payment as shall be approved by the Licensed Distribution System Operator to the account number bank and branch from time to time specified by the Licensed Distribution System Operator or in the case of sums payable to the System User the account number bank and branch of the System User from time to time specified by the System User 5 4 If any party fails to pay on the due date any amount properly due under this Agreement such party shall pay to the party to whom such amount is due interest on such overdue amount from and including the date of such failure to pay but excluding the date of actual payment at the Agreed Interest Rate pl
40. 1 26870979 Barka 26885992 ext 2401 26882900 Nakhal 26780705 ext 2501 26780448 A Swaiq 26870074 ex 2304 26860486 Batinah South Office Name Checking Meter 25351959 25351959 25351959 workshop as Appendix 1 Form of Initial Service Connection Details 7 Mazoon Electricity Company Form of Initial Service Connection Details Applicant Details eie seers SRA E Fiore Premite owner E EIR AS EES SEO 1212 12121212121212 2 PIENO Service connection details Type of Connection Permanent C Temporary EE 1 gt 2 21212 2 Type of Premise 5 Industrial C 0 1 Residential 6 Agriculture IDE 2 Government 0 mt 7 Tourism m 3 Resid Comm 8 Oth
41. 4 4 The Customer shall not carryout any works or modify any meter or other equipment associated with the meter or tamper with a meter in any way The Customer shall retain ownership of meters and shall meet the cost of meter repair 4 5 The Supplier shall notify the Customer of any suspected meter defects and the Customer shall notify the Supplier likewise The Supplier may have the meters inspected and if necessary require a meter to be replaced or repaired or removed by its personnel or agent or nominated contractor or subject to the prior written approval of the Supplier the Customer 4 6 n the period when any meter is known to be defective or not available the Supplier shall use estimates based on previous consumption patterns or other meters at the Premises or indirect estimation from other data for billing 5 Metering Disputes 5 1 If the Customer disputes a meter reading the Supplier shall send a representative to the Premises within three 3 working days for the purpose of re reading the meter If requested by the Customer the Supplier shall make reasonable efforts to permit the Customer to observe the re reading of the meter If any adjustment is required the Supplier shall make adjustment both to the disputed reading and the associated bill 5 2 If the Customer submits an application for a meter test and has paid the applicable meter testing fee the Supplier shall a either test the meter in situ
42. August inclusive Industrial 12 Baiza per kWh 24 Baiza per kWh Commercial Flat rate 20 Baiza per KWh 0 3000 3001 5000 5001 7000 7001 10000 10001 kWh amp KWh kWh KWh kWh above Residential 10 Bz kWh 15 Bz kWh 20 Bz kWh 25 Bz kWh 30 Bz kWh 0 3000 3001 5000 5001 7000 7001 10000 10001 kWh amp G KWh kWh kWh kWh above overnment 10 Bz kWh 15 Bz kWh 20 Bz kWh 25 Bz kWh 30 Bz kWh 0 7000 kWh 7001 kWh amp above Agriculture amp duc 10 Bz kWh 20 Bz kWh Monthly Consumption above Monthly C 1 to 7000 KWh Tariff Rat T onthly Consumption upto ariff Rate 7000 KWh Tariff Rate Residential tariff structure 20 Bz kWh The industrial tariff is subject to satisfying the following requirements Securing a recommendation letter from the Ministry of Commerce amp Industry and The Premises maintaining a power factor of not less than 0 9 The Agriculture amp Fisheries and Tourism tariff is governed by certain regulations details available on request A Mazoon Electricity Company S A 0 C
43. ICITY COMPANY S A O C AND ELECTRICITY SUPPLY AGREEMENT FOR 2s CONTENTS Clause Heading 1 GENERAL DEFINITIONS SUPPLY TARIFFS METRING METERING DISPUTES BILLING AND PAYMENT GENERATION EQUIPMENT RESPONSIBILITIES OF THE MAZOON ELECTRICITY COMPANY 5 9 RESPONSIBILITIES OF THE SHARQIYAH DESALINATION COMPANY 5 10 RIGHT TO DISCONNECT SUPPLY 11 RIGHT TO VARY TERMS OF SUPPLY LIABILITY WAIVER COMPLAINTS PROCEDURES TERMINATION GOVERNING LAW NOTICES e OS OS p Ou dms GS ANNEX A PERMITTED TARIFFS UD Electricity Supply Agreement 1 General 1 1 Mazoon Electricity Company SAOC the Supplier shall on or from the Start Date subject to the satisfactory completion of a Supply Application Form provide a Supply of leds do rnt the Customer at the Connection Point up to a maximum of 14 0 MW in accordance with the terms of this Supply Agreement 1 2 The Supplier shall maintain the quality of Supply to the Connection Point in accordance with Legal Requirements 1 3 Subject to the provisions of Clause 10 the Customer shall a Maintain a valid Connection Agreement at all times b Strictly comply with the terms of such Connection Agreement c Strictly use all electricity Supplied hereunder for its own use and d Not Supply any electricity to any other Person or Premises 1 4 f any Co
44. PC 131 Al Hamriyah Sultanate of Oman Or SUBMIT THE FORM BY HAND TO THE NEAREST MAZOON OFFICE 22 dic 15 Distribution and Supply License Condition 24 Customers Complaint Handling Procedures Preamble These Customer Complaint Handling Procedures the Complaint Procedures are the procedures required by Condition 24 of the Distribution and Supply License granted to Mazoon Electricity Company SACC the Company on 1 May 2005 In accordance with Article 25 sub paragraphs 8 and 14 of the Sector Law the Authority of Electricity Regulation Oman the Authority shall determine disputes between the Company and Customers in accordance with the Complaints Procedures 15 1 Procedures 15 1 1 If a customer wishes to complain about the manner in which the Company is conducting its Distribution Business and or the Supply Business the Customer shall submit a written complaint to the Company 15 1 2 The Company has implemented procedures to ensure complaints are processed and reviewed in a timely manner the Company has established sections in its main service areas of South Batinah Dakiliah and Sharqiah to receive and process customer complaints Customers will be notified when submitting a complaint of the way in which the complaint will be processed and expected timescale the Company will ensure that complaints that cannot be resolved at local level are referred to the Customer Services Manager the Company has
45. Two determinants classify the category of your new connections They are 1 Distance from existing network 2 The connected Load requested in kW Based on the above two determinant the connections are categorized into Simple New Connection s and Complex New Connection s A Simple New Connections if the connection 1 5 km or less from the closest existing 1 1kV Network and Requires a connected load of less than 2500 kW It is considered as simple New Connection 3 2 1 Simple new connection is further divided into 3 2 1 1 Small load connections If you require a new connection to your premise s from our network and the connection is for 60 kW or less it will be classed as a Small Load connection For the majority of Small Load connections we will provide a fixed price quotation of connection charge including permitted connection Fees within 10 working days once we have received all the require information from you Once you have accepted the Connection Offer and paid the connection charges we will agree an installation date with you which will usually be scheduled within 3 month unless you ask for a late date 3 2 1 2 Large Load Connections If the connection requires a capacity of more than 60kW it will be classed as a Large Load connection We will provide a fixed price quotation of connection charge including permitted connection Fees within 10 working days once we have received all the required
46. Wh 30001 5000 kWh 5000 7000 kWh 7001 10000 kWh above 10000 kWh 10 Bz kWh 15 Bz kWh 20 Bz kWh 25 Bz kWh 30 Bz kWh Government 0 3000 kWh 30001 5000 kWh 5000 7000 kWh 7001 10000 kWh above 10000 kWh 10 Bz kWh 15B z kWh 20 Bz kWh 25 Bz kWh 30 Bz kWh Agriculture amp 0 7000 kWh 70001kWh amp above Fisheries 10 Baiza per kwh 20 Bz kWh Tourism 2 0 3000 kWh 3000 5000 kWh 5001 7000 kWh above 7001 kWh Bz kWh 15 Bz kWh 20 Bz kWh 20 Bz kWh as The company endeavors its efforts to get accurate readings of actual consumption of power and if not possible bills are issued at estimated readings and they are automatically amended when the actual reading is available in the next month and if not available estimated consumption is billing for few months then the sums accumulated thus customers should cooperate with the company to get the actual readings The company issues two types of bills the ordinary monthly bills and red color warning bills as a notice to pay the outstanding balance of three months It is usually accompanied with service disconnecting warning in the second time and in order to avoid such disconnection outstanding bills should be settled once received Upon disconnection actual balance sum plus Ro 7 5 as disconnection fees and 50 7 5 as reconnecting fees post disconnection 11 Counting mechanism of the energy loss The lost power of consumption is counted on the follow
47. able on request If we have been unable to resolve your problem or if you would like independent advice you should contact the Authority for Elelctricity Regulation Oman the industry regulatory 17 Observance of the Electricity Network and Other Electrical Devices The electricity network is the property of the company and no one or any non concerned authority allowed to carryout any modifications on it therefore the customer is the sole responsible of any damages which may occur to the electrical installations or any material fixed to supply the service including electrical meters and cables You should cooperated with the company in order to maintain continuous supply of power 18 Awareness Mazoon Electricity Company S A O C pursuits and attempts to develop its services to correspond with its supply and distribution license granted in 1st May 2005 and based on the company concern to the customers to develop the communication mean to ensure providing unique service the company seeks to convey this message to the customers through the conference seminars and meetings The company has organized several awareness lectures printed and distributed many booklets and publications regarding the company services Customers can get copy from any of its offices 19 Conclusion This manual booklet was prepared in accordance with the supply and distribution license and based on the company concern to facilitate procedure
48. ach it in all times and not a condition providing a special room Inquiries of Implemented Connection Statement Inquiry Procedure 27 In case the customer applies for initial application with clarification of loads It is requested from the customer submit the initial application after preparing the drawings of the premise 28 In case the customer applies for drawing approve for multi storey building and clarifying the total energy for the building and the electrical networks available but he built one storey and he will build the rest in the future and the energy is less than the previous mentioned energy in the drawings or according the current building loads The fixed price will be paid according to the total energy mentioned in the drawings and in the future shall not be asked for fees payment if he completes the building according io the approved previously in the drawings 29 In case the customer applies for drawing approval for multi storey building and clarifying the total energy for the building and the electrical networks not available but he built one storey and he will build the rest in the future and the energy is less than the previous mentioned energy in the drawings can he recover his money which he paid previously No the amount will not be recovered but he has the right to claim for loads connection which he paid for the fixed fees 30
49. achine The above mentioned tariff in the table is the residential tariff for first section and you can return to the following table for accredited tariff gsanbal e qp io o sjrojep suoyonBa4 yo pelgas z 6 0 1508 10 JO 1030 13 100 jsnui pup PUD adIaWWOD JO eui Jo 1349 sjeurojsn uAv1 78 OZ 4AvI Z8 OZ UM 24 SL 4AVI 78 OL Z usuno YMA 1004 9 ogp YMA 0002 1009 YM 00087 100 UM 000 0 yM 18d 5258 OZ yM 4ed 22104 01 seueusiJ YMA 1004 0007 0 29 0 SC 4Nv 28 OZ SL UAVI 78 OL YMA 0000 19 090 YMA 00001 1007 0004 1005 YMA 00087 100 UM 00 0 UM 24 OE SC UM Z OZ SL UM2 24 OL YMA 00001 35998 YMA 0000171007 YM 0004 1005 YM 000S LOOE UM 0006 0 Jed QZ 9105 1014 esuojeq Jo Aysiulyy uoiBey 1Djouq 1de xe suoiBey eunpinais yM 198 02103 OZ 9105 10 3 yM 02109 pz judy YM 18d pziog pz usnBny Aow 49d pziog Z jsnBny YM 18d 02103 Z 1equiejdeg Jouisnpu HUD SHUD 2 91
50. all grant to the Licensed Distribution System Operator such Rights of Access to the Connection Equipment over the System User s land as the Licensed Distribution System Operator reasonably requires to a De energise or Re energise and b construct install test operate maintain replace modify or repair the Connection Equipment 6 3 The Licensed Distribution System Operator shall grant to the System User such Rights of Access as the System User reasonably requires to read meters The System User shall grant to the Licensed Distribution System Operator such Rights of Access as the Licensed Distribution System Operator reasonably requires to read meters 6 4 The System User undertakes to the Licensed Distribution System Operator to maintain and provide security and satety in accordance with the Safety Rules in relation to the Connection Equipment situated on the Site 6 5 Each party shall procure that as between the parties all reasonable and necessary steps are taken as and when necessary or desirable in co operation with the other and so far as applicable with any third party to ensure compliance with the provisions each such provision or part thereof being in this clause 6 5 an Obligation of a all Laws applicable to the Connection Equipment and or the User System and or any part including the whole of the Connection Site and or land owned by the Licensed Distribution System Operator and or by the Sy
51. and provide the Customer with a meter testing report or b provide a replacement meter at no cost to the Customer test the original meter and provide the Customer with a meter testing report 5 3 If the Supplier s test establishes that the meter is accurate within a range of plus or minus two per cent 2 it shall not be required to take any further action 5 4 f the Supplier s test establishes that the meter s accuracy falls outside the range of plus or minus two per cent 2 the Supplier shall refund the testing fee to the Customer and shall require the Customer to replace or repair the meter so as to comply with Legal Requirements 5 5 If the Supplier s test establishes that the meter s accuracy falls outside the range of plus or minus three per cent 3 the Supplier shall refund the testing fee to the Customer and shall make an appropriate correction to previous bills in the next bill provided that corrections are limited to previous bills issued after the date of the last meter inspection The Supplier shall require the Customer to replace or repair the meter so as to comply with Legal Requirements 6 Billing and Payment 6 1 The Supplier shall be responsible for reading any meter at the Customer s Premises and shall issue bills normally once a month for all electricity Supplied to Premises If for any reason the Supplier is unable to take meter readings bills should be prepared using reasonably es
52. asonable endeavours so to do are unable to resolve a difference or dispute between them arising out of or in connection with the Agreement including without limitation any question regarding its existence validity or termination within thirty 30 Days of such difference or dispute arising then subject to the provisions of clause 23 or where this Agreement expressly requires certain matters to be referred to the Authority either party shall be entitled to require that such matter be referred to arbitration for resolution 24 3 Any arbitration conducted in accordance with this clause 24 shall be conducted a in the City of Muscat in Oman b in English and c by a panel of three arbitrators one of which shall be appointed by the System User one of which shall be appointed by the Licensed Distribution System Operator and the third of which who will act as the Chairman of the arbitration panel shall be appointed by the System User s and the Licensed Distribution System Operator s appointees 24 4 Any arbitral award made shall be final and binding on the parties 25 GOVERNING LAW This Agreement shall be governed by and construed in accordance with the Law of Oman 26 NOTICES 26 1 Unless otherwise provided in this Agreement all notices and other communications required or permitted between the parties by this Agreement shall be in writing and either hand delivered or sent by pre paid post or facsimi
53. ations pipes drains or other media to which it may be connected from time to time or to prevent supply of any substance or thing through such connected system b affixing or removing any item or substance of any nature whatsoever to or from any asset c damage to any asset d allowing any other person to interfere with any asset e altering any metering equipment valves or settings on any asset and f the obstruction of access to any asset save as permitted otherwise by this Agreement 6 12 The obligations contained in clause 6 12 shall be suspended to the extent that emergency action is taken by emergency personnel in good faith to protect the health and safety of persons or to prevent damage to property and all reasonable care shall be taken in the course of such emergency action provided that when the emergency has ended any damaged property will be reinstated by the party whose asset gave rise to the emergency save for damage occurring by reason of lack of reasonable care in the course of the emergency action which shall be the responsibility of the party taking the emergency action 7 TITLE TO ASSETS 7 1 The division of ownership between the User Equipment and the Connection Equipment shall be located ot the Connection Point 7 2 For the avoidance of doubt nothing in this Agreement shall effect any transfer of ownership in any asset 8 METERING 8 1 Metering details for both parties ar
54. ces to paragraphs appendices tables and figures of and to the Schedules to this Agreement e all periods of time shall be based on and computed according to the Gregorian calendar f person includes an individual partnership company as defined in the Commercial Companies Law No 4 74 as amended firm trust body corporate government government body authority emanation agency instrumentality unincorporated body or an association the terms hereof herein hereunder and similar words refer to this entire Agreement and not to any particular clause section Schedule or any other subdivision of this Agreement ex h references to a party or the parties are references to either the Licensed Distribution System Operator or the System User or both as appropriate and i any reference to any Law or Industry Document is a reference to such law or industry document as may be amended modified varied or replaced from time to time 2 EFFECTIVE DATE 2 1 The parties obligations hereunder shall commence on and trom the Connection Date 3 TERM OF THIS AGREEMENT This Agreement shall commence on the Connection Date and shall except as expressly provided otherwise in this Agreement remain in force for an initial period of twenty five 25 years if the System User is the holder of a Licence or an Exemption the Initial Term and shall continue in force beyond the expiry of t
55. cy in which case it shall be given without delay a de 6 9 The paries shall procure that all reasonable arrangements and provisions are made and or revised from time to time as and when necessary or desirable to facilitate the safe exercise of any Right of Access with the minimum of disruption disturbance or inconvenience to both parties and such arrangements and provisions may to the extent that the same is reasonable limit or restrict the exercise of the Right of Access and or provide for one party to make directions or regulations from time to time in relation to a specified matter and matters to be covered by such arrangements and or provision include a the identification of any relevant assets b the particular access routes applicable to the land in question having particular regard for the weight and size limits on those routes c any limitations on times of exercise of a Right of Access on safety grounds d any requirements as to prior notification and as to authorisation or security clearance of individuals exercising such Rights of Access and procedures for obtaining the same e the means of communication to the other party and all employees and or contractors who may be authorised from time to time by that party to exercise a Right of Access of any relevant directions or regulations made by one party and f the identification of and arrangements applicable to emergency personnel and
56. d An accurate location plan scale 1 2500 For Simple New Connections the quotation is acceptable please In the majority of cases we will go to Step 4 provide a fixed cost quotation within 10 working days It may take up to 3 months for In some cases we may require installation after all approvals and additional information or may need necessary way leaves obtained to arrange a site visit before we can provide the quotation For Complex New Connections Once we have clarified the basic technical details with you we will usually provide an indicative cost or budgetary estimate as soon as possible If the indicative cost is acceptable to you we will prepare a detailed design for the new connection There will be a cost for preparing this design which will usually be payable when you accept the quotation In certain circumstances we may require payment for design work in advance We will write to you with a Connection offer as soon as the design is finalized and fully costed This describes the technical aspects of the connection and shows the contribution charge that is required Acceptance of Quotation Connection Offer Please sign the acceptance form and return it to us accompanied by a cheque cash for the requested amount Scheduling of the work We will normally attempt to schedule We will issue a work instruction to Simple Connection jobs within 3 our field team as soon as we have month if this is con
57. d Party believes that its performance of its obligations under this Agreement has been is being or will be prevented hindered or delayed by reason of an act event or circumstance or any combination thereof which it believes on reasonable grounds constitute or will constitute a Force Majeure Event the Affected Party shall as soon as reasonably practicable after the date at which it becomes aware of such act event or circumstance or combination thereof and in any event within fourteen 14 Days after the date upon which it becomes aware of the Force Majeure Event serve a notice on the other party the Force Majeure Notice identifying a the act event or circumstance or combination thereof which in the reasonable opinion of the Affected Party constitute s or will constitute a Force Majeure Event b the impact of such act event or circumstances or combination thereof on the Affected Party s obligations under this Agreement c the Affected Party s reasonable estimate of the length of time during which its performance has been and will be affected by such act event or circumstance or combination thereof and d the steps which it is taking or intends to take or will take to remove and mitigate the adverse consequences of the relevant act event or circumstance on its performance hereunder 18 2 The Affected Party shall have the burden of proving both the existence of any Force Majeure Event and the effect both as
58. d in every area there is an office which can be introduced by the company offices All those offices respond to the customer complain of different power shutting It is worthy to mention that the company has complains center that receives and organizes all complains 24 hours and customers can call on 80077771 Thus we would like to give customers some precautions guidelines and instructions in emergency cases n cases of power shutting call complain center Electricity emergency office immediately n case of wires fall or cutting do not get close to them and report it immediately n case of any supply errors acute power vibrating disconnect power and report it immediately as well in cases of frequently shutting shortly In case of tree fall on the electrical networks even if wires are not cut do not get close to them and report it immediately as well to cooperate in reporting about any trees approaching wires to be cut n case of network facing any accident do not get close to them touch columns and ties and report it immediately 7 n 14 Customers with Special Needs Code of Practice Distribution and Supply License Condition 42 Mazoon Electricity Company SAOC Licensee owns and operates the electricity distribution and supply network in your area We look after the safe delivery of electricity through our electricity network to your home We have compiled this Code of Practice to tell you abou
59. e amp Industry P F 0 9 or Best for industrial connections Recommendation letter from Ministry of Agriculture for agricultural applications productive modern irrigation system Recommendation letter from Ministry of Tourism for tourism applications Filling out connection supply agreement for simple connections provided that signature of applicant see appendix No 3 Paying approved energy fees mentioned in electricity connection stetement Paying approved connection fees as follow single phase meter fees R O 10 three phase meter fees R O 40 three phase meter fees with CT till 500 KVA R O 200 three phase meter fees with CT more than 500KVA R O 500 Continuous of procedures for submitting electricity connection application Description of Procedure For electricity connection to the existing premise this requirement should be added copy of last paid electricity bill copy of documents indicate the date of entering the last service Procedures of Approving the Application The application is submitted and passes through several phases until issuance of supply bill Obtaining permission for electricity connection to the building It is requested to obtain a non objection certificate from concerned municipality at the region for connecting electricity letter from Ministry of Awqaf and Religious Affairs for mosques When the building is ready certificate of comple
60. e specified in paragraph 2 of Schedule 2 and in paragraph 3 of Schedule 4 8 2 The Licensed Distribution System Operator consents to the System User having access to and shall provide copies of all meter readings taken from meters for other purposes specified in the Grid Code 8 3 n respect of meters owned by one party and in respect of which access and rights to deal with such meters are not set down in any other document the parties shall grant each other such access and other rights as are reasonably necessary to enable them to perform their obligations under this Agreement and the Grid Code and the parties shall take such action as may be necessary to regularise the position forthwith thereafter 9 COMPLIANCE WITH THE INDUSTRY CODES 9 1 Subject to clause 9 2 each party agrees to be bound by and to comply in all respects with the provisions of the Grid Code and the Distribution Code in so far as applicable to that party 9 2 Neither party need comply with the Grid Code or the Distribution Code to the extent if any that the Authority has issued a Derogation relieving that party from the obligation under its respective Licence or Exemption to comply with the Grid Code or the Distribution Code 9 3 If and to the extent any of the provisions of the Grid Code or the Distribution Code conflicts with the terms of this Agreement the Grid Code or the Distribution Code shall prevail 10 PROTECTION EQUIPMENT The pa
61. e the contestable work yourself and want us to take responsibility for the assets on an ongoing basis you will be required to enter into an Adoption Agreement before the mains circuits can be energised On satisfactory final testing and connection the ownership of relevant assets will be transferred to MZEC and we will become responsible for the ongoing operation repair maintain and replace of those assets We will prepare the Adoption Agreement for you to review at an early stage in the Adoption Appendix 5 The following general points will be applicable in the majority of Cases A We will adopt assets only when The ownership of the assets prior to adoption has been clearly identified The owner of the assets has entered into an Adoption Agreement For simple New Connections terms for adoption of assets are incorporated in the Connection and Supply Agreement We are satisfied that all assets ahve been installed correctly and comply with all the relevant technical standards Our inspectors have where appropriate inspected the new assets The contractor has provided all the information requested by us relating to the type and location of assets installed All necessary way leaves and consents for the assets have been obtained and are granted in our name B The activity connecting adopted assets to the existing distribution system can only be carried out by a personnel who are contracted to do so b
62. ed C Contestable Activities Work that can be undertaken by someone other than MZEC is known as contestable work and this includes designing the connection provision of materials to form the connection trenching other site preparation work and the construction of the connection The cost of us carrying out the works i e the non contestable e activities plus any contestable work taht you have requested us to do will be calculated on the principle of shallow charging i e you will only be charged for the work involved in connecting your premises to the nearest appropriate point on our network You will not be charged for any reinforcement of our network even if such reinforcement is required as a result of your new connection D Step by step Guide A step by step guide to the process relating to competition in Complex Connection is shown below Step Description Initial Enquiry Submit details of your scheme to us and please indicate if you wish us to quote for any of the contestable activities in addition to the non contestable activities Comments To give you an accurate estimate we will need the following information with application form details of the connected load required Kuruki amp Mulkia Land deed Electrical layout An accurate location plan Budgetary Estimate Once we have clarified the basic technical details with you we will usually provide an indicative cost or budgetar
63. ed by the arbitrator the Licensed Distribution System Operator shall Re energise the User Equipment forthwith after any request from the System User for the Licensed Distribution System Operator to do so 16 12 If the breach which led to any De energisation pursuant to this clause 16 remains unremedied at the expiry of at least sixty 60 Days after the date of such De energisation the Licensed Distribution System Operator may declare by notice in writing to the System User that such breach has become a System User Event of Default provided that all disputes arising out of the subject matter of this clause 16 which are referred to arbitration have then been finally determined in favour of the Licensed Distribution System Operator 17 DECOMMISSIONING 17 1 If notice to Decommission is given by the System User under clause 15 the System User may upon expiry of the period specified in such notice and not before Decommission the User Equipment provided that this Agreement shall not terminate and all Connection Fees payable by the System User under this Agreement shall continue to be payable in full 17 2 f and when the System User wishes to recommission it shall give the Licensed Distribution System Operator not less than three 3 months written notice unless a shorter period is agreed between the System User and the Licensed Distribution System Operator Pos ion 18 FORCE MAJEURE 18 1 Where either party the Affecte
64. eir testing and replacing procedures are carried by the company per the following Assumed Age of testing Assumed Age of replacement Meters type Single Three Three phase Single Three Three phase phase phase with stream phase phase with stream switch switch Non digital 5 years 5 years 5 years 15 years 15 years 15 years Analogue Digital years 10 years 10 years 20 years 20 years 20 years If any customer wishes to test his meter accuracy connected to his property he should refer to the company and pay the testing fees valued at Ro 10 for any type of meters and to be refunded if meter found defused only For the importance of this issue Electricity Regulation Authority has set strict regulations on tampering with meters Penalty on every case is assigned per the type of the meters as follow Single phase Ro 100 Three phase meter Ro 300 Three phase meter with CT Ro 500 Also estimated consumed power is added and no exception of penalties charges on tampering with meters is accepted A as It is very important to approve any tampering with meters through photographs or monthly reading follow up compared to available loads in the property and family size taking into account the used locks are new If meters were damaged due to technical error the company shall be fully responsible to replace the damaged meter and the customer is responsible for the lost power for not more than 12 m
65. em User and or b the appointment of a trustee liquidator custodian or similar person in connection with any matter or proceeding referred to at a above where the appointment is not set aside or stayed within sixty 60 days of such appointment and or c a court which has jurisdiction making an order to wind up or otherwise confirm the bankruptcy or insolvency of the System User where the order is not set aside or stayed within sixty 60 days Term has the meaning given to it in clause 3 Termination Value means the values calculated in accordance with Schedule 6 Transfer Scheme means the scheme which is to be determined implemented and modified as appropriate by MNE in accordance with the provisions of the Sector Law for the purposes of transferring certain of the physical assets contracts rights and liabilities of MHEW in the manner at the time or otherwise to the persons as prescribed in such scheme Transmission Licence means a Licence to transport Electrical Energy by means of a Transmission System which is granted pursuant to the Sector Law Transmission System means a system owned or operated by the Licensed Transmission System Operator for the transport of Electrical Energy which system consists wholly or mainly of high voltage Electric Lines and Electric Plant namely Electric Lines and Electric Plant with a nominal voltage equal to or greater than 132 kV EA User Equipment
66. ementation Te Provide supply of electricity in accordance with the Terms and conditions of this Connection amp Supply Agreement Provide the customer schedule of Approved Permitted Tariffs amp details in request of the fees and charges relating to other Supply related services Notify the Customer about all procedures related to Complaints Handling Procedures Customers with Special Needs Code of Practice and any other Codes related to Supply Services Provide the customer with the monthly consumption bill Inform the Customer of the planed outgas by available means and restore the supply as quickly as is reasonably practicable for any emergency outages Notify the customer about any changes to the Approved Permitted Tariff Disconnecting the apply for any reason of non compliance with this connection amp supply agreement or due to delay of bills payments Implementation of approved Tampering Penalty by AER Oman
67. ent shall be a System User Event of Default hereunder a if it results from a breach by the Licensed Distribution System Operator of this Agreement or b if it occurs as a result of or in connection with a Force Majeure Event 19 2 addition to the event specified in clause 16 12 each of the following shall constitute a System User Event of Default a any event of System User Insolvency b any failure by the System User to make any payments required to be made hereunder where the amount due and unpaid exceeds the higher of a Rial Omani one thousand R O 1 000 and b Rial Omani one hundred R O 100 times the Maximum Capacity and such failure to pay has continued for more than ninety 90 Days from the due date in respect of any such payment if the System User has its Licence or Exemption revoked or ceases to carry on its business in the licensed or Exempt activities at the Connection Site 19 3 Upon the occurrence of any of the events specified in clause 19 4 Licensed Distribution System Operator Event of Default that is not cured within the applicable cure period if any the System User may at its option initiate the termination procedures set out in clauses 19 5 and 19 6 below provided however that no such event shall be a Licensed Distribution System Operator Event of Default hereunder a if it results from a breach by the System User of this Agreement or
68. er State 3292 4 Commercial t Consultants Architecture EACUS IRL Ue re Ron INT 2111111 1 111 PONE SUD VOS PM OOO es IVE UTTAR RE nn REP GROS Elecci n CN 22 2 RA Te ure 3 9 Signature for certifying above information Card No oisi Telephone No ss Note Please enclose copy of Kuroki Mulkiyah amp Premise Electrical layout 74017545 7401774 IT P O BOX 1229 P C 131 HAMRIYAH SULTANATE OF OMAN TEL 24573400 FAX 24573440 Appendix 2 Application for Electricity Connection New Addition Load DILDO sth ore wou HUM 7 mem mmt y immo deg 040 fid vt ette net neo nf rire vuoto ose vie i em
69. er Equipment shall continue to comply with the Site Specific Technical Conditions 12 2 If either party wishes to modify alter or otherwise change the Site Specific Technical Conditions and such modification alteration or change does not constitute a Modification then it may undertake such modification alteration or change upon obtaining the agreement of the other party such agreement not to be unreasonably withheld or delayed 13 REPRESENTATIVES Each party shall nominate a representative who shall be fully authorised to make binding decisions on its behalf for the purposes of this Agreement 14 MODIFICATIONS 14 1 No Modification may be made by or on behalf of the System User or the Licensed Distribution System Operator otherwise than in accordance with the provisions of this clause 14 and subject always to the Grid Code and to the Distribution Code 14 2 a If the System User wishes to make a Modification it shall complete and submit to the Licensed Distribution System Operator a Modification Application comply with the terms thereof and give to the Licensed Distribution System Operator promptly upon request by the Licensed Distribution System Operator such other information in relation to the Modification as the Licensed Distribution System Operator shall reasonably require to consider the Modification Application c Subject to the Modification Application containing all such information as the Licen
70. established a customer complaint register to log all customer complaints and confirm receipt of each complaint and the Company will provide written confirmation to each Compalinant of the way in which it proposes to resolve theri complaint 15 1 3 Any Customer that is not satisfied with the way the Company proposes to resolve the issue may refer the matter to the Authority for determination in accordance with the provisions of these Complaints Procedures provided that the Complainant has issued a written complaint to the Company and 40 days have elapsed since the date on which the Company proposes to resolve the issue may refer to the matter to the Authority for determination in accordance with the provisions of these Complaints Procedures provided that the Complainant in writing of how it proposes to resolve the matter that is the subject of the complaint or the Company has notified the Complainant of how it proposes to resolve the matter that gave rise to the complaint and the complaint is not thereby resolved to the satisfaction of the Complainant 15 1 4 Subject to the above the Complainant may make a written application to the Authority to determine the Customer Dispute The Authority shall determine the Custopmer Dispute as it sees fit 15 1 5 If the Authority determines that the Customer Dispute should be referred to an Expert the Authority shall within 14 days from the date on which the Customer Disp
71. ferred from Ministry of Housing Electricity and Water to the company in its licensed areas in Al Batinah South Al Dhakiliyah and Al Sharqiyah Since it is the company responsibilities to finance operate maintenance and develop the distribution network owned by it in a secure way and as per the safety performance standards on the distribution network and based on the second party request No 10 supply electricity service into your properties which made the company to agree with you on the following conditions First The above preamble is part of this agreement Second detailed statement of the adopted assets to Mazoon Electricity Company per this agreement Capacity Unit Quantity Remarks as Mazoon Electricity Company SAOC ZZ Fourth Second party commitments and rights Article 1 Second party should obtain all the required licenses and approval from the concerned authorities to carry out the required tasks on the distribution network Article 2 Second party should adhere to the types and sizes of the certified materials by Mazoon Electricity Company to be used and fixed to carry out the required tasks on the distribution network Article 3 The contractor assigned by the second party to carryout required tasks on the distribution network must be certified by Mazoon Electricity Company and registered at distribution code review panel DCRP
72. g to any De energisation under this clause 16 have ceased to exist 16 6 If the System User is in breach of any of the provisions of this Agreement or the Grid Code and or the Distribution Code and such breach causes or can reasonably be expected to cause a material adverse effect on the business or condition of the Licensed Distribution System Operator or other users or the Distribution System or other User s Systems then the Licensed Distribution System Operator may 7 VERNON a where the breach is capable of remedy give written notice to the System User specifying in reasonable detail the nature of the breach and requiring the System User to remedy the breach within twenty eight 28 days after receipt of such notice or within any longer period agreed between the Licensed Distribution System Operator and the System User the agreement of the Licensed Distribution System Operator not to be unreasonably withheld or delayed or where the breach is incapable of remedy give written notice to the System User specifying in reasonable detail the nature of the breach and the reasons why the breach is incapable of remedy and requiring the System User within five 5 Omani Business Days after receipt of such notice to undertake to the Licensed Distribution System Operator not to repeat the breach Any notice issued pursuant to this clause 16 6 shall promptly be copied to the Authority 16 7 Whenever the Licensed Distribution Sy
73. h classified connection but on application the required loads were found to be more than 2500 K W so what are the actions to be taken individually as stated options of complicated connection be handled by companies 36 After adoption the meters and cables and found meters are tampered what actions to be taken Companies believe that despite the tampered of meters and services cables customers are responsible to replace cables or meters if burned to be handled as per Electricity Regulation Authority decision related to the penalty of tampering A Mazoon Electricity Company S A 0 C 5 Large loads connections executed by customers There are many private applications executed by applicants and linking of this category is by high voltage electrical networks more than 1 Volts In this case one of the following conditions is applied Application submission is per the attached appendix No 6 If applicant undertakes to maintain the equipments and electrical networks he should sign two agreements supply and company per attached pattern in appendix No 7 amp 8 If the company is operating and maintaining the equipments and electrical networks customers should sign supply agreement only 6 Connecting and disconnecting procedures If any customer wishes connecting or disconnecting the service from any property on maintenance or modifications purposes he should follow
74. he Authority pursuant to the Sector Law Licensed Distribution System Operator or System Operator means Mazoon Electricity Company S A O C having its postal address at PO Box 1229 Postal Code 131 Al Hamriya Sultanate of Oman Licensed Distribution System Operator Event of Default has the meaning given to it in clause 19 3 Licensed Transmission System Operator means Oman Electricity Transmission Company S A O C having its postal address at PO Box 881 Postal Code 113 Muscat Sultanate of Oman Material Effect means an effect causing a party to effect any works or to alter the manner of operation of the User Equipment or Connection Equipment as appropriate which in either case involves that party in incurring expenditure in excess of Rial Omani ten thousand R O 10 000 2 Maximum Capacity means the capacity of the Connection Site to take or deliver Electrical Energy which capacity at the date of this Agreement is as set out in paragraph 1 of Schedule 2 as the same may be amended from time to time in accordance with this Agreement MHEW means the Ministry of Housing Electricity and Water of the Government MNE means the Ministry of National Economy of the Government Modification means any actual or proposed replacement renovation modification alteration or construction by or on behalf of the System User or the Licensed Distribution System Operator to either the User Equip
75. he Expert or the Appointor and the parties or either of them shall take place unless both parties have a reasonable opportunity to attend any such meeting 23 8 The Expert shall be deemed not to be an arbitrator but shall render his decision as an expert 23 9 Each party shall bear the costs of providing all dota information and submissions given by it and the costs and expenses of all counsel witnesses and employees retained by it but unless the Expert shall make any award of such costs and expenses which award if made shall be part of the Expert s decision the cost and expenses of the Expert and any independent advisers to the Expert and any costs of his appointment if he is appointed by the Appointor shall be borne equally by the parties a de 24 ARBITRATION 24 1 n the event that the parties notwithstanding the use of reasonable endeavours so to do are unable to resolve a difference or dispute between them arising out of or in connection with the Agreement including without limitation any question regarding its existence validity or termination within thirty 30 Days of such difference or dispute arising then subject to the provisions of clause 23 or where this Agreement expressly requires certain matters to be referred to the Authority either party shall be entitled to require that such matter be referred to arbitration for resolution 24 2 n the event that the parties notwithstanding the use of re
76. he Initial Term unless and until either party terminates this Agreement on six 6 month s prior notice to the other provided that no such notice shall take effect before the expiry of the Initial Term the Term iioc 4 CONNECTION 4 1 The System User shall have the right for the User Equipment to be and remain connected to the Distribution System at the Connection Point from the Connection Date and there after for the remainder of the Term 4 2 The System User shall have the right for the User Equipment at the Connection Site to be and to remain Operational from the Connection Date for the remainder of the Term subject to the terms of this Agreement 4 3 From the Connection Date the System User shall keep the User Equipment connected to the Distribution System until Decommissioning or Disconnection is permitted in accordance with this Agreement 4 4 The System User shall not operate the User Equipment such that any part of it exceeds its Maximum Capacity save as expressly permitted or instructed with the System User s agreemen by the Licensed Distribution System Operator or pursuant to the Distribution Code when implemented or as may be necessary or expedient when acting as a Reasonable and Prudent Operotor 4 5 Data of a technical or operational nature collected recorded or otherwise generated pursuant to this Agreement shall be deemed dota lodged pursuant to the Distribution Code to the extent that the Distributio
77. ical Support Equipment and Electricity Supply Interruptions We appreciate that it is essential to have a constant electricity supply if you rely on certain types of medical support equipment may be necessary to temporarily cut off your supply to carry out essential work and we guarantee that we will tell you beforehand if this needs to be done Our agents will notify you usually by sending a letter or by other means giving you no less than days notice If you require any further information about a specific planned interruption please telephone the Call Centre number in the notification letter advising of the interruption It may not always be possible to warn you that your electricity will be going off if the cause is outside of our control For example lightning may strike the network you are being supplied by Our representatives will try to put your electricity back on as soon as they possibly can In some situations though this may take a few hours The time taken to restore supply will vary depending on where you live and the severity of the problem You should therefore consider an alternative source of power that would be available for any medical support equipment you need You also need to know how long this power source is likely to lasts The unit at the hospital at which you are being treated should also be able to help you to make arrangements for managing healthcare when your electricity is off for a long time 14 3 Wha
78. ill begin an end the estimated duration of the outage e Restore Supply as quickly as is reasonably practicable after the circumstances leading to the Supply interruption have ceased Respond to complaints or queries from the Customer concerning Supply services within seven 7 working days from the date of receipt of any such complaint query and Take reasonable measures necessary to provide alternative sources of Supply during emergency outages 9 Responsibilities of the Customer 9 1 The Customer shall e Provide promptly all information reasonably required by the Supplier for the purposes of administering the Customer s account including information required to determine the applicable Permitted Tariff e Pay all amounts due including estimated bills by the due date unless otherwise agreed with the Supplier Promptly inform the Supplier of any damage or suspected damage or interference to the metering equipment Allow the Supplier s authorised personnel its agents or nominated contractors at all reasonable times and at any time during an emergency to enter the Customer s Premises for the purposes of reading inspecting energising de energising Supply disconnection or removing meter or metering equipment and for all other purposes related to Supply immediately inform the Supplier of any proposed change to the connection or required Supply the Supplier may in such circumstances requ
79. ing cases Stoppage of meter Tampering in meter Non reading Estimated reading Non issuance of account number As per the applied procedures by Electricity Regulation Authority in this regard the estimated consumption shall not exceed 12 months before discovering the case only Therefore lost power cannot be determined by referring back to the last months years consumptions unless for some properties with similar consumption hospitals governmental offices and non expanded factors Thus it depends on the annual commercial lost percentage of the annual indicators through months of the year which are prepared and revised on every period of time by collection section 11 1 The lost power counting can be divided into several categories as the following Cases Period of time Stoppage of More than a year meter Procedures The Lost percentage is based on the collection section issued estimation which is being approved by the Manager of Commercial Department Less than a year The Lost percentage is based on the monthly consumption for one year before the occurrence of problem The Lost percentage is based on the collection section issued estimation which is being approved by the Manager of Commercial Department If any fasification was with three phase meters with stream switch Lost percentage is counted based on billing and clearance issued estimation The Lost percentage i
80. ing electrician license Electricity emergency services and reporting dangers Customers with special needs Code of Practice Condition No 42 Customers complains handling procedures Code of Practice Condition No 24 Efficient use of the electricity Code of Practice Condition no 43 Observance of the electricity network and other electrical machines Awareness Conclusion Telephone Directory of Mazoon Electricity Company and Emergency Companies 2 5 6 17 17 24 25 25 6 26 26 7 27 29 29 30 30 32 32 33 33 34 38 39 41 42 0 51 51 51 52 53 1 Introduction Mazoon Electricity Company is pleased to put in front of your hand this comprehensive guide for all data and information related to all aspects of company services and activities We have attempted to cast light on all questions which come to the customers mind to obtain the new service in all its phases or related to the other services concerning work foundation serving customers according to the conditions of distribution permission and electricity installation which is approved by Electricity Regulation Authority Oman the responsible authority for organizing electricity sector The issuance of this guide is a completion of the constant work exerted by the company for renovation and continues improvement of the relation with customers This makes equilibrium for this relation between rights and obligations for both the company and customers in
81. int by the System User to the Licensed Distribution System Operator Electric Lines has the meaning given to it in the Distribution Code Electric Plant has the meaning given to it in the Distribution Code Electricity Holding Company S A O C means the company of that name established pursuant to the Sector Law Exemption means an exemption granted pursuant to Part V of the Sector Law for the purposes of exempting a person from the requirement to hold a Licence in relation to a Regulated Activity or from the requirement to comply with a particular condition or conditions of a Licence and Exempt Exempted and Ex emption Holder shall be construed accordingly Expert means an expert appointed in accordance with the provisions of clause 23 Force Majeure means any act event or occurrence or any combination of acts events or occurrences which is beyond the reasonable control of the Affected Party b was not foreseeable or if foreseeable could not have been including by reasonable anticipation been avoided or overcome by the Affected Party acting as a Reasonable and Prudent Operator c could not have been including by reasonable anticipation or cannot reasonably be avoided or overcome by the Affected Party acting as a Reasonable and Prudent Operator and d prevents hinders or delays the Affected Party in its performance of any or any part of its obligations under this Agreement each such
82. iod the matter shall be at an end and the proposed Modification shall not take effect The System User shall indemnify the Licensed Distribution System Operator from and against all cost and expenses necessarily incurred by the Licensed Distribution System Operator in undertaking works in respect of such Modification provided that the System User shall only be required so to indemnify the Licensed Distribution System Operator to the extent such costs and expenses excee Rial Omoni five thousand R O 5 000 f For the purposes of a claim under clause 14 2 e the Licensed Distribution System Operator shall be required to provide such supporting evidence including purchase order details and supplier invoices of costs and expenses incurred by the Licensed Distribution System Operator in undertaking works in respect of such Modification as the System User may reasonobly require If the Modification Offer is accepted by the System User then this Agreement insofar as it relates to the Connection Point shall be varied to reflect the terms of the Modification Offer 14 3 a If the Licensed Distribution System Operator wishes to make a Modification to the Distribution System Licensed Distribution System Operator shall complete and submit to the System User a Modification Notification and shall advise the System User of any works which the Licensed Distribution System Operator reasonably believes that the Sys
83. ipment connected to the Distribution System then at the expiry of such period this Agreement will terminate 16 2 Within six 6 months of the date of such Disconnection or termination or such longer period as may be agreed between the parties the parties shall by arrangement with each other remove any of the User Equipment and the Connection Equipment on the other party s land 16 3 If in the reasonable opinion of the Licensed Distribution System Operator the condition or manner of operation of the Distribution System or the User s System poses an immediate threat of injury or material damage to any person or to the System or to any User s System the Licensed Distribution System Operator shall have the right to De energise the User Equipment if it is necessary or expedient to do so to avoid the occurrence of such injury or damage 16 4 If in the reasonable opinion of the System User the condition or manner of operation of the Distribution System or any User s System poses an immediate threat of injury or material damage to any person or to the User s System the System User shall have the right to De energise the User Equipment if it is necessary or expedient to do so to avoid the occurrence of such injury or damage 16 5 The Licensed Distribution System Operator or as the case may be the System User shall Re energise the User Equipment at the Connection Site as quickly as practicable after the circumstances leadin
84. ire the Connection Agreement and the Supply Agreement to be amended to reflect the revised arrangements 10 Right to Disconnect Supply 10 1 The Supplier shall have the right to disconnect Supply in the following circumstances i If the Customer fails to pay by the due date any bill for electricity Supplied or any amount due to the Supplier for services rendered subject to the Supplier giving written notice of the disconnection of Supply to the Customer within a period stipulated in the Customer late payment code of practice developed in accordance with the Distribution and Supply Licence as may be amended from time to time ii If the Customer s installation or use of electricity interferes with the continuous or reliable operation of the Supplier s system or in any way disrupts Supply to other customers iii If the Customer Supplies electricity to another Person or Premise in contravention of the Supply Agreement iv If the Customer fails to comply with any condition of the Connection Agreement or if the Connection Agreement ends v If the Customer has used electricity in an unauthorised manner including theft vi In the event of Customer Insolvency vii If it is no longer practical or safe to Supply for reasons outside of the control of the Supplier lc viii If the Supplier is required to do so by law or ix If asked to do so by the Customer 11 Right to Vary Terms of Supply 11 1 The Supp
85. k w accounted which is more than 60 k w i e Sk wx 10 R O 50 R O or accounted as total 65 k w According to the connection statement it is categorized as simple connection with large loads The customer will pay the total loads taking into consideration type of connection commercial or non commercial in the mentioned example and the needed amount 65 X5 325 Omani Rial In case there are 2 villas in one land and needed 2 meters Is the total k w for the 2 meters accounted or separately The total loads will be accounted and not separately Applications of social security customers in case of increasing loads more than 60 k w how will be treated A customer has taken down his house and builds new one with a load more than 60k w Is the new mechanism applicable Every meter or application will be treated according to the connection statement Connection statement will be applied considering it a new application 20 Multiplicity of applications in one building Is the total loads of the building will be accounted as he will pay according to this base Yes all will be accounted as one application as it is under one Mulkiah and the time difference will applied in case of old applications and additions A Mazoon Electricity Company S A 0 C Inquiries of Implemented Connection Statement S Inquiry Procedure The connection statement will be applied as the connection is non
86. kept at least three quarters full at all times Modern frost free fridge freezers use considerably more electricity than conventional designs 16 6 6 Washing Machines Ensure you have a full load before using your washing machine If this is impractical use the half loads or economy programme Use a minimum temperature 40C wash and economy programmes whenever possible Use the washing machine in off peak hours 2 00am 1 00pm and 5 00pm to 10 00pm o 16 6 7 Iron Iron clothes while they are still slightly damp Steam irons use more power than dry ones Ensure the iron is switched off as soon as you finish ironing 16 6 8 Lights Lighting in the home typically accounts for 10 15 of electricity usage The use of low energy lamps can provide significant electricity savings Low energy lamps are miniature fluorescent tubes which are designed to replace ordinary light bulbs They are made in a variety of shapes sizes and ratings so they should be selected to suit the fitting and the space available A low energy lamp uses about a fifth of the electricity of an equivalent ordinary light bulb which means they can save you some money The table below is a buying guide for low energy light bulbs It gives the power ratings of the old and new types of bulb which give off an equivalent amount of light Standard Light Bulb Rating Equivalent Low Energy Light Bulb 25 Watts 5 Wa
87. l promptly meet in good faith to discuss and agree any amendments to this Agreement to ensure that the obligations of the parties hereunder remain consistent with the relevant Industry Document If the parties fail to agree upon any such amendment within thirty 30 Days of an amendment to the relevant Industry Document either party shall have the right to refer the matter for determination to an Expert Prior to effecting any amendment to this Agreement the parties shall obtain the written approval of the Authority to such amendment Upon receipt of such approval the parties shall promptly give effect to any such amendment 27 2 This Agreement may be executed in any number of counterparts each of which when executed shall be an original but all the counterparts together shall constitute one document 27 3 Save as required by Law or any Competent Authority neither party shall make any public announcement issue any press release or make any form of statement to the public about this Agreement without the prior written consent of the other party 27 4 Each party shall bear its own costs in relation to the negotiation and preparation of this Agreement 27 5 Nothing in this Agreement shall be construed as creating a partnership or joint venture of any kind between the parties or as constituting either party as the agent of the other party for any purpose whatsoever No party shall have the authority to bind the other party o
88. le of paying all due consumption amount within 30 days of due date Dated 1 MAZOON ELECTRICITY COMPANY S A O C ELECTRICAL CONNECTION AGREEMENT FOR T CONTENTS Clause Heading DEFINITIONS AND INTERPRETATION EFFECTIVE DATE TERM OF THIS AGREEMENT CONNECTION CONNECTION FEE AND ANCILLARY SERVICES ACCESS INTERFACE TERMS TITLE TO ASSETS METERING COMPLIANCE WITH THE INDUSTRY CODES PROTECTION EQUIPMENT SAFETY RULES SITE SPECIFIC TECHNICAL CONDITIONS REPRESENTATIVES MODIFICATIONS NOTICE TO DECOMMISSION OR DISCONNECT DISCONNECTION AND DE ENERGISATION DECOMMISSIONING FORCE MAJEURE TERMINATION LIMITATION OF LIABILITY ASSIGNMENT CONFIDENTIALITY EXPERT ARBITRATION GOVERNING LAW NOTICES 27 MISCELLANEOUS 29 09 Ops ne ds OLD ios OX SOOO ib JY EC IQ ca N Qs op ctor DE SCHEDULES CONNECTION SITE DETAILS AND EQUIPMENT SITE CAPACITY AND METERING SITE SERVICES SITE SPECIFIC TECHNICAL CONDITIONS CONNECTION FEES TERMINATION VALUES lt Biases OO E THIS CONNECTION AGREEMENT together with all Schedules attached hereto and made a part hereof the Agreement is made and entered into in the city of Muscat in the Sultanate of man ON a rine by and BETWEEN 1 MAZOON ELECTRICITY COMPANY S A O C having its postal address at P O Box 1229
89. le to the address or number within Oman of the party concerned as set forth below No communication shall be effective until received and such shall be deemed to have been received a by hand when so delivered b by post four 4 Omani Business Days after posting subject to proof of posting and c by facsimile upon sending subject to confirmation of uninterrupted transmission on transmission report and provided that a hard copy is promptly despatched to the recipient as provided in a or b System User Licensed Distribution System Operator Mazoon Electricity Company SAOC P O Box 1229 Postal Code 131 Al Hamriya Sultanate of Oman 26 2 Either party may change its nominated address to another address in Oman but not to any address in any other country by giving at least fifteen 15 Days prior written notice to the other party 27 MISCELLANEOUS 27 1 No amendments may be made to this Agreement uless they are in writing and signed by the authorised representative of both parties If the Applicable Licences or Exemptions or the Grid Code or the Distribution Code or any other document issued by the Authority from time to time affecting either party in each case an Industry Document is amended as a result of which amendments are required to this Agreement the affected party shall forthwith notity the other party of amendments which it considers need to be made to this Agreement and the parties shal
90. lier expressly reserves the right to vary the Terms of Supply including as a result of changes to Permitted Tariffs and shall notify the Customer of any such change in writing at least thirty 30 days prior to the implementation of any such changes 12 Liability 12 1 Subject to clause 12 2 the Supplier shall be liable for any direct loss to the Customer howsoever caused arising out of or in connection with the Supplier s obligations under the Supply Agreement 12 2 Neither party shall be liable to the other for indirect or consequential loss including without limitation loss of use profits contract production or of revenue or for increased cost of working or business interruption howsoever caused arising out of or in connection with a party s obligations under the Supply Agreement 12 3 The Customer is responsible for looking after all property and other Supply related equipment placed at or in its Premises or under its control The Customer shall be liable for the cost of any injury to any persons and for repairing damage to equipment of the Supplier 12 4 Nothing in the Terms of Supply shall restrict the liability of the Supplier or the Customer for death or personal injury resulting from negligence on the part of the Supplier or the Customer 12 5 Notwithstanding any condition of the Supply Agreement should the Supplier become liable for loss and or damage the aggregate liability of the Supplier in
91. lowing tables 2 1 Application for new premise connection at construction period Procedures for submitting electricity connection application Procedure application Locations It is required to submit the initial data Customer Services offices available form see appendix No 1 which can at licensed region for the company be obtained from any company offices as below or consultancy offices available in the region and it is required from the First Batinah South very beginning of the construction or upon receiving building permit It Walayat A Rustaq should be filled out and approved by Walayat Nakhal authorized electrician who is licensed Walayat Barka by the company or any other licensed distribution companies or approved by consultant contractor Walayat Almusana Walayat Al suwaiq Continuous of procedures for submitting electricity connection application Procedure application Locations Requirements of application in all cases Second A Sharqia Region filling out the initial data form for electricity connection to premise Walayat Sur Copy of ID card Walayat Ja lan bani bu Ali Copy of Kuruki amp Mulkia Walayat J alan bani bu Copy of building permit after obtaining Hasan it from concerned authorities Walayat Bidiah Walayat Wadi bani Khalid Note Walayat Ibra Application should be submitted to a nearby office Third A Dakhiliah Region Application
92. m Operator Event of Default as the case may be is not cured within the cure period provided for hereinabove if any then the Licensed Distribution System Operator or the System User as appropriate may at its option initiate termination of this Agreement by delivering a written notice Notice of Intent to Terminate of its intent to terminate this Agreement to the defaulting party The Notice of Intent to Terminate shall specify in reasonable detail the System User Event of Default or the Licensed Distribution System Operator Event of Default as the case may be giving rise to the Notice of Intent to Terminate 19 6 At any time after the expiry of ninety 90 Days after the issuance of a Notice of Intent to Terminate unless the circumstances giving rise thereto have been remedied or have ceased to apply the notifying party may terminate this Agreement with immediate effect by written notification to the defaulting party a the provision of Clause 16 12 shall apply and b if this Agreement is terminated due to a System User Event of Default the System User shall be obliged to pay to the Licensed Distribution System Operator forthwith the Termination Value applicable to the Connection Site 19 7 Termination shall be without prejudice to rights and liabilities of the parties which have accrued up to the date of termination 20 LIMITATION OF LIABILITY 20 1 Subject to clause 20 5 and save where any provisi
93. m nC amy Gn remy MIND Y oon LOD me ved emm e Adonan OR ON ess fry Qi eie nem irt osvord sowon 007 O mnmpouby AAO wyno e wA ppuoproy 6 3 odK1 sosiuoud POOF Wid ew3 v mer imm peo muonippe jo ose ur fem ON wnoooy obema mopy vere ANO utet tn gt Od MSO am ouvoudonoy mme OI wen fein seo rt osen sowon r O sowo tee mt O weueuueg C Aiddng erie O peon puonippy were C UORSOUUOD iem fimo ume Myer ene poquosop 01 ym iy pm C nmm yt 3095s NIMA dde NVI IRON je sx sh LED dr DO V s Cuedwoy Voze 161000101111113 m oon Appendix 3 Connection and Supply Agreement for Simple Connection gt 3 A Mazoon Electricity Company Supplier Address P O Box 1229 P C 131 Al Hamriya B the Customer Address au Electricity Supply to customer s premise in i NITE
94. means the equipment which is specified in paragraph 2 2 of Schedule 1 User System means any system owned or operated by the System User comprising Electric Plant and Electric Lines operated by a person other than a holder of another Licence or an Exemption and plant and apparatus connecting other systems of electric lines to any other User System Water Purchase Agreement means an agreement entered into between the Ministry of Housing Electricity and Water MHEW of the Sultanate of Oman and the System User pursuant to which MHEW agrees among other things to purchase the Production Capacity and Output associated with the relevant Production Facilities Wholly owned by the Government means in relation to both parties that all or the controlling share of the issued shares in both parties are held by the Ministry of Finance of the Government or by the Electricity Holding Company S A O C or by another nominee of the Government or by any entity which is itself Wholly owned by the Govemment 1 2 Unless the context of this Agreement otherwise requires a the headings of clauses are for convenience only and shall be ignored in constructing this Agreement b the singular includes the plural and vice versa c words of any gender include each other gender d references to clauses and Schedules are references to clauses and Schedules of this Agreement and references to paragraphs Appendices Tables and Figures are referen
95. ment or Connection Equipment as appropriate or the manner of its operation which has or may have a Material Effect on the other party at the Connection Point Modification Application means an application for a Modification Modification Notification means a notification in respect of a Modification issued by the Licensed Distribution System Operator to the System User Modification Offer means an offer by the Licensed Distribution System Operator to the System User in relation to any Modification including any revision or extension of such offer Notice of Intent to Terminate has the meaning given to it in clause 19 5 Obligation has the meaning given to it in clause 6 5 Omani Business Day means a day on which banks are open for business in Oman eode 2 Operational means in relation to the User Equipment at the Connection Point that the System User may use such User Equipment to undertake those acts and things capable of being undertaken by those persons connected to the Distribution System including the transportation of Electrical Energy from the User System to the Distribution System or the transportation of Electrical Energy from the Distribution System to the User System Outage means an event or circumstance which affects the System User s ability to deliver or receive Electrical Energy Permit means any permission Licence authority approval or consent of any Competen
96. mmer peak period Below are some tips which will help save electricity Choose the airconditioner according to the room area lt Clean the air filter regularly Close you windows doors and other openings when the airconditioner is in use Try to install the air conditioner in a position subject to direct sunlight If it is cover it with a shade or an umbrella Avoid obstructing the air tight inlets and outlets Turn off unneeded lights and heat producing appliances to reduce airconditioning load Don t set your airconditioning thermostat at the coldest level Just set the cooling to the temperature that you feel comfortable Use ventilation fan instead of airconditioners where possible 16 6 2 Fan Clean fans regularly Switch off the fan when it is unnecessary 16 6 3 Water Heater Heating up water requires large amounts of electricity significant savings can be made in the following ways Choose the right size of water heater for your family Switch off the water heater after use Switch on the water heater a short while before use Take a shower instead of a bath It may cut costs by two thirds Use cold water where hot water in not absolutely necessary 16 6 4 Cooker Choose the right size pan The base of the pan should match the size of the cooker ring Put lids on pans and turn down the heat when food starts to boils There is no need to boil vegetables vigorously
97. mpetent Authority considers that any condition of the Supply Agreement is not valid or cannot be enforced the other conditions of the Supply Agreement shall still apply 2 Definitions Application Form means the form to be completed by the Customer and returned to the Supplier for the purposes of securing Supply Competent Authority means the Government or any subdivision thereof and any ministry or governmental quasi governmental electricity industry or other regulatory department body Complaints Procedures Connection Agreement Connection Point Customer Customer Insolvency A Mazoon Electricity Company S A 0 C instrumentality agency or authority of Oman or of any subdivision thereof having jurisdiction over a this Supply Agreement b a party to this Supply Agreement or c any asset or transaction contemplated by this Supply Agreement means the complaints procedures required to be implemented by suppliers in accordance with condition 24 of the Distribution and Supply Licence means an agreement to facilitate the connection of the Customer Premises to the Supplier s system means the point identified the Connection Agreement to which electricity from the Supplier s system is Supplied has the meaning given to it in Clause 1 1 means the occurrence of any of the following a The passing of a resolution for the bankruptcy insolvency windingup iquidation of or similar
98. n Code when implemented so requires 4 6 From the Connection Date the Licensed Distribution System Operator shall use reasonable endeavours to maintain the Connection Equipment at the Connection Site in such condition as to enable the passing of Electrical Energy up to the Maximum Capacity between the User Equipment and the System gt 4 7 The System User undertakes to the Licensed Distribution System Operator that the System User shall at all times from the Connection Date and thereafter for the remainder of the Term a Co ordinate Planned Outages with the Licensed Distribution System Operator in accordance with the Distribution Code b perform the work agreed in respect of each Planned Outage c notify the Licensed Distribution System Operator of any Outage which is not a Planned Outage as soon as reasonably practicable after the occurrence thereof or after the System User reasonably anticipates that such an Outage shall occur and d comply with such Dispatch Instructions as are applicable to it 4 8 The Licensed Distribution System Operator agrees with the System User to make available plan develop operate and maintain the Distribution System in accordance with the Distribution Licence and with the Grid Code and or the Distribution Code subject to any Derogations from time to time issued by the Authority in each case to the extent necessary for the safe operation of the Distribution System and
99. n this Agreement all notices and other communications required or permitted between the parties by this Agreement shall be in writing and either hand delivered or sent by pre paid post or facsimile to the address or number within Oman of the party concerned as set forth below No communication shall be effective until received and such shall be deemed to have been received a By hand when so delivered b By post four 4 Omani Business Days after posting subject to proof of posting and c By facsimile upon sending to confirmation uninterrupted transmission on transmission report and provided that a hard copy is promptly despatched to the recipient as provided in a or b Supplier Customer MAZOON ELECTRICITY COMPANY SAOC P O BOX 1229 P C 131 AL HAMRIYA SULTANATE OF OMAN 17 2 Either party may change it s nominated address to another in Oman but not to any address in any other country by giving at least fifteen 15 Days prior written notice to the other party B ne gt IN WITNESS WHEREOF the parties have caused this Agreement to be executed by their duly authorised representatives as of the date first written above SIGNED For and on behalf of Mazoon Electricity Company SAOC Supplier CHAIRMAN SIGNED for and on behalf of Cutomer Annex A Permitted Tariffs Customer Tariff Structure Category September to April inclusive May to
100. n this clause 20 shall exclude or restrict or otherwise prejudice or affect any of a de a the rights powers duties and obligations of either g 9 party which are conferred or created by the Law or a Licence or an Exemption or b the rights powers duties and obligations of the Authority under the Law a Licence or an Exemption as appropriate or otherwise howsoever 20 6 Each of the provisions of this clause 20 shall a be construed as a separate and severable contract term and if one or more of such clauses is held to be invalid unlawful or otherwise unenforceable the other or others of such provisions shall remain in full force and effect and shall continue to bind the parties and b survive termination of this Agreement 21 ASSIGNMENT 21 1 Subject to clauses 21 2 and 21 3 neither party may assign transfer or otherwise dispose of or encumber all or any part of its rights and or obligations under this Agreement without the prior written consent of the other party such consent not to be unreasonably withheld or delayed 21 2 Either party may assign its rights under this Agreement for the purpose of providing security to Lenders for senior debt 21 3 The Licensed Distribution System Operator may assign any or all of its rights and obligations under this Agreement to any person which is responsible for the operation maintenance and development of the Distribution System 21 4 requested by either
101. ng cases 1 The premise is the only one in the area and the project serves the applicant even in future 2 There is more than one building under construction in the same area so it will serve others at the same time In all cases the customer is requested to pay the fixed fees according to the connection statement before implementing the project 33 In case the customer asks for installing separate meters instead of one main meter for an existing building supplied previously with the service will the customer be asked to pay the fixed fees according to the loads for every meter if exceeds 60 k w In case of separating meters without additional loads customer will not be asked to pay the fixed price A Mazoon Electricity Company S A 0 C Inquiries of Implemented Connection Statement Inquiry Procedure 34 During the accounting of the necessary energy for premise by accounting the loads in some projects two points are put for A C one for window A C and the other for split unit but at the end one point is used will the two points be counted or one in total loads He will be charged for one point only if there is only one outlet in distribution board for both points 35 If customer applies for connection and was classified as simple connection where loads are 2400 K W and the company has executed all technical works when the customer has paid the connection fees of suc
102. ng delivery of the determination before proceeding with any other action 15 1 11 If the complaint agains the Company is upheld the Authority may require the Company to pay the cost of determining the Customer Dispute including the cost of any Expert retained to assist the determination If the complaint against the Company is rejected the Authority may require the Complainant to pay the cost determining the Customer Dispute including the cost of any Expert reatined to assist the determination 15 1 12 If either the Company or the Complainant does not accept the decision of the Authority with respect to the Customer Dispute it may in accordance with Article 125 of the Sector Law refer the matter to the Competent Omani Court Soimilarly if the Authority has not submitted its decision within the time period provided for in these Complaint Procedures the Complainant may refer thae matter to the Competent Omani Court 15 1 13 The Courts of Oman shall have exclusive jurisdication over any Customer Dispute 15 1 14 The terms of these Complaints Procedures may be varied and amended subject to the prior written approval of the Authority In the event that the Complaints Procedures are amended the Company shall provide written notification to its Customers of the amendment at least 30 days prior to the implementation of the amendment VERNON HITLER 16 Efficient Use of Electricity Code of Practice Distribution and Supply Lice
103. nse Condition 43 Mazoon Electricity Company SAOC Licensee owns and operates the electricity distribution and supply network in your area We look after the safe delivery of electricity through our electricity network to your premises The Efficient Use of Electricity Code of Practice the Code is designed as a guidance for Customers on the efficient use of electricity It contains many simple and practical measures that can have an immediate benefit in reducing your electricity use Concern for the environment requires us to take electricity efficiency very seriously The environment benefits from less pollution and you can get lower bills without reducing the level of comfort and convenience in your home This Code was compiled under the relevant conditions of the distribution and supply license under which we operate and has been approved by the Authority for Electricity Regulation Oman the industry regulatory body 16 1 Your Electricity Meter Your meter measures the amount of electrical energy you use in units of kilowat hours One UNIT of electricity is one kilowatt hour KWh One energy UNIT is consumed if an appliance with a power rating of 1000 watts or 1 kilowatt is switched on for 1 hour A 500 watt appliance would consume the same amount of energy in two hours The power rating plate on any electrical appliance tells you how much electricity it consumes in one hour described in watts or kilowatts 1000 watts 1
104. nt stipulating the terms of Supply as may be amended replaced repealed or modified from time to time 3 Supply Tariffs 3 1 The tariff used to calculate the amounts payable in respect of Supply in any billing period shall be a Permitted Tariff 3 2 The applicable Permitted Tariff shall be determined in accordance with prevailing rules and regulations details will be provided by the Supplier on request LALA A Mazoon Electricity Company S A 0 C 3 3 Aschedule of Permitted Tariffs is included as Annex A 3 4 The Supplier shall provide details to the Customer on request of the fees and charges relating to other Supply related services 4 Metering 4 1 Prior to the commencement of Supply the Customer will be allocated i a Customer account number and ii a meter number for each relevant meter These numbers will be unique to the Customer and will be referred to when administrating the Customer s account 4 2 The Customer shall provide appropriate metering required for the purposes of Supply The Customer shall pay the cost of providing meters meter calibration and installation and all meters shall in all respects satisfy Legal Requirements The Supplier shall provide further details of meter specification requirements on request 4 3 The Customer shall grant the Supplier s personnel agent or nominated contractor right of access to read inspect and test any meter at the Customer s Premises when required
105. ny Lender or provider of finance that that other whether alone or with others and whether directly or indirectly and whether by the ownership of share capital the possession of voting power contract or otherwise a Has the power to appoint and or remove all or the majority of the members of the board of directors or other governing body of that person or of any other person which controls that person or b controls or has the power to control the affairs and policies of that person or of any other person which controls that person or c is the parent undertaking of that person or of any other person which controls that person or d possesses or is or will at a future date be entitled to acquire i fifty one per cent 51 or more of the share capital or issued share capital of or of the voting power in that person or any other person which controls that person or ii such part of the issued share capital of that person or any other person which controls that person as would if the whole of the income of such person were in fact distributed entitle him to receive fifty one per cent 51 or more of the amount so distributed or iii such rights as would in the event of the winding up of that person or any other person which controls that person or in any other circumstances entitle him to receive fifty one per cent 51 or more of the assets of such person which would then be available for
106. on of this Agreement provides for an indemnity each party agrees and acknowledges that no party the Party Liable nor any of its officers employees or agents shall be liable to the other party for loss arising from any breach of this Agreement other than for loss directly resulting from such breach and which at the date hereof was reasonably foreseeable as likely to occur in the ordinary course of events from such breach in respect of a physical damage to the property of the other party or its respective officers employees or agents and or b the liability of the other party to any other person for loss in respect of physical damage to the property of any other person 20 2 Nothing in this Agreement shall exclude or limit the liability of the Party Liable for death or personal injury resulting from the negligence of the Party Liable or any of its officers employees or agents and the Party Liable shall indemnity and keep indemnitied the other party its officers employees or agents from and against all such and any loss or liability to which the other party may suffer or incur by reason of any claim on account of death or personal injury resulting from the negligence of the Party Liable or any of its officers employees or agents TLL eo 20 3 Subject to clause 20 5 and save where any provision of this Agreement provides for an indemnity neither the Party Liable nor any of its officers employees or agents shall in any ci
107. onths from discovering the error per Electricity Regulation Authority regulations in this regard 9 1 Meters competency is measured as the following Cases Examination Place Procedures New meters Meters Workshop Coordinate with suppliers directly to test all meters and customer or contractor and supplier shall provide testing report with sealing on the company stamp If the customer or contractor get new tested meter by electricity distribution companies such Muscat Electricity Distribution Company Majan Electricity Distribution Company and the Rural Areas Electricity Distribution Company The testing is not accepted since locks are not sealed by the company stamp Some exceptions can be made on the job requirements and the company workshops are not on duty and it is carried with the consent of the Manager of Customer Service Department Meters to be portable meters All cases are tested by portable meters checked as testing machine testing machine available at the percustomer company offices request All above procedure is excluded in the following cases 1 If the customer is not satisfied with the reporting result 2 If the portable machine is damaged 3 If it is per the company instructions Regarding the 2nd condition meters must be sent to the workshop to be checked by company staffs only 22 as Examination Place Procedures Doubted Portable meters Testing all cases by
108. r has first complied with the Grid Code in relation to testing and monitoring and the Distribution Code if appropriate De energise the User Equipment upon the expiry of at least twenty four 24 Hours prior notice to the System User provided that at the time of expiry of such notice the breach concerned remains unremedied and there is no dispute Following final determination of a dispute in the Licensed Distribution System Operator s favour the Licensed Distribution System Operator may De energise the User Equipment forthwith 16 9 If a breach of the nature referred to in clause 16 6 continues to the extent that it places or seriously threatens to place in the immediate future the Licensed Distribution System Operator in breach of its Licence the Licensed Distribution System Operator may De energise the User Equipment upon the expiry of at least two 2 Hours prior notice to the System User provided that at the time of expiry of such notice the breach concerned remains unremedied 16 10 If following any De energisation pursuant to this clause 16 the System User applies to the Licensed Distribution System Operator for the User Equipment to be Re energised and is refused or is offered terms which the System User does not accept the System User may refer the matter for determination in accordance with clause 23 16 11 If the System User accepts any terms offered by the Licensed Distribution System Operator or settl
109. r parties from the transferred assets as per this agreement and any modifications carried on it when required Article 12 This agreement was issued in two duplicated copies for each party to implement it First party Mazoon Electricity Company S O A C Represented Second party ID No Connected Plot No Appendix 6 Electricity Supply Application Form for Major Customers n Electricity Supply Application Form 1 Applicant details Please send me my bill s to this address 4 Type of supply please Tick Additional Temporary expected duration L Other please state 5 Category of premises please Tick Domestic Commercial L Industrial Government Agriculture Tourism Others please specify 6 Load details Total connected load K w Load details to be submitted separately 7 Permitted Tariff and Connection Fees Permitted tariff structure is annexed in the supply agreement Connection fees per meter are given below Single Phase Three Phase Three Phase Meter with CT Three Phase Meter with Meter Meter up to 500 KVA CT above 500 KVA O R 10 O R 200 O R 500 Connection fees are non refundable and does not includes the costs of meters lines extensions any other connection equipments
110. r to contract in the name of or create a liability against the other party in any way or for any purpose 27 6 No delay or omission of any party in exercising any right power or remedy provided by Law or under this Agreement shall impair such right power or remedy or operate as a waiver thereof The single or partial exercise of any right power or remedy provided by Law or under this Agreement shall not preclude any other or further exercise thereof or the exercise of any other right power or remedy 27 7 Except as expressly provided under this Agreement the rights and remedies contained in this Agreement are cumulative and are not exclusive of any other rights or remedies provided by Law or otherwise 27 8 All intellectual property relating to the subject matter of this Agreement conceived originated devised developed or created by a party its officers employees agents or consultants during the currency of this Agreement shall vest in such party as sole beneficial owner thereof save where the parties agree in writing otherwise WITNESS WHEREOF the parties have caused this Agreement to be executed by their duly authorised representatives as of the date first written above SIGNED for and on behalf of Mazoon Electricity Company S A O C CHAIRMAN SIGNED for and on behalf By Appendix 8 Electricity Supply Agreement for Major Customers Dated 1 MAZOON ELECTR
111. rcumstances whatsoever be liable to the other party for any loss of profit loss of revenue loss of use loss of contract or loss of goodwill or a b any indirect or consequential loss or c loss resulting from the liability of the other party to any other person howsoever and whensoever arising save as provided in clause 20 1 b and 20 2 20 4 The rights and remedies provided by this Agreement to the parties are exclusive and not cumulative and exclude and are in place of all substantive but not procedural rights or remedies express or implied and provided by law in respect of the subject matter of this Agreement including without limitation any rights either party may possess under general law which shall include actions brought in negligence and or nuisance and accordingly each of the parties hereby waives to the fullest extent permitted by Law all such rights and remedies provided by law and releases the other party which is liable to another or others its officers employees and agents to the same extent from all duties liabilities responsibilities or obligations provided by law in respect of the matters dealt with in this Agreement and undertakes not to enforce any of the same except as expressly provided herein 20 5 Save as otherwise expressly provided in this Agreement this clause 20 insofar as it excludes or limits liability shall override any other provision in this Agreement provided that nothing i
112. rolled directly or indirectly by such first mentioned person including where a party is a company the ultimate holding company of such party and any holding company of such party and any subsidiary direct or indirect of such holding company Agreed Interest Rate means the average of the weighted Average Interest Rate on Deposits Total Deposits All Sectors Rial Omani published in the Monthly Statistical Bulletin of the Central Bank of Oman or such other publications agreed to by the parties provided that in respect of any Day for which there is no such rate available or the parties are unable to agree such other publication the applicable rate shall be that prevailing in respect of the last Day for which such rate was published in the Monthly Statistical Bulletin of the Central Bank of Oman Ancillary Services means the ancillary services to be provided by the System User and specified in paragraph 7 of Schedule 4 Applicable Licences means any Licence held by the Licensed Distribution System Operator and by the System User Appointor has the meaning given to it in clause 23 3 c Competent Authority means any central local or other Government authority including regulatory authorities and administrative bodies and any department authority ministry commission instrumentality or agency of the Government or any central local or other governmental authority and any subdivision of any
113. rties shall record the respective protection and control relay settings and fault clearance times to be operated by each of them in paragraph 2 of Schedule 4 and shall ensure that at all times during the Term the parties maintain these settings and clearance times in accordance with the standards of a Reasonable and Prudent Operator 11 SAFETY RULES 11 1 The parties shall before or within seven 7 days of the Connection Date agree procedures for the co ordination of safety matters and nominate a representative to be responsible for safety matters Thereafter each party may nominate a representative from time to time to be responsible for safety matters 11 2 Each party shall supply to the other party a copy of its safety rules electrical and its safety rules mechanical Safety Rules seven 7 days after the Connection Date and thereafter such Safety Rules as are applicable from time to time 11 3 All work including Decommissioning Disconnection De energisation Re energisation or connection of the User Equipment and or Connection Equipment will be undertaken in accordance with the current procedures of whichever of the Safety Rules of the System User or the Licensed Distribution System Operator as appropriate apply to the User Equipment and or Connection Equipment concerned 12 SITE SPECIFIC TECHNICAL CONDITIONS 12 1 The System User shall use reasonable endeavours to ensure that during the Term the Us
114. s and introduce the customers with its services and the way of obtaining them It always seeks to reach excellence in serving them so it hopes that its dear customers would read this manual booklet and contact the company on the below mentioned address regarding any remark or suggestions they would like to add in this manual in future in order to reach the targeted aim of this manual booklet Mazoon Electricity Company S A O C P O Box 1229 PC 131 Al Hamriyah Customer Service Department Phone 986 24573400 Fax 968 24573440 Sultanate of Oman 7 c 20 Telephone Directory of Mazoon Electricity Company Offices Call Center Office Name Call Center 80077771 A Dakhiliah Region Office Name Tel No Fax No Nizwa 25431311 ex 4115 25413372 Bahla 25419044 ext 4209 25419055 Izki 25341618 ext 4505 25341437 Sumail 25350561 ext 4601 25350560 Adam 25435128 ext 4401 25434050 Besia 25438162 ext 4304 25438415 A Sharqia Region Office Name Tel No Fax No Sur 25543945 ex 5110 25543088 Ja lan bani bu Ali 25554433 ext 5301 25554409 J alan bani bu Hasan 25550724 ext 5202 25550726 Bidiah 25584081 ext 5401 25583224 Ibra 25587131 111 171 200 25587201 Dima Wataeen 25560363 ext 5701 25560305 Almudaibi 25578603 ext 5601 25578455 Batinah South Office Name Tel No Fax No A Rustaq 2678682 ex 2102 26875951 Almusana 26861979 ext 220
115. s based on the monthly consumption for one year before the occurrence of problem Falsification More than a year in meter Less than a year Non More than a year reading Estimated reading The Lost percentage is based on the collection section issued estimation which is being approved by the Manager of Commercial Department if it was read before If there is no final reading reading is divided on the entire period from the date of the service connection till the date of the occurrence of the problem It is counted for one year only Less than a year A Mazoon Electricity Company S A 0 C The Lost percentage is based on the monthly consumption for one year before the occurrence of the problem If there is no final reading reading is divided on the entire period from service connection till problem occurrence Cases Period of time Procedures Non issue More than a year The loss percentage is based on the of account collection section issued estimation number which is being approved by the Manager of Commercial Department if it was read before If there is no final reading reading is divided on the entire period from service connection till occurrence of the problem It is counted for 1 year only Less than a year The loss percentage is based on the monthly consumption for one year before the problem occurrence If there is no final reading reading is divided on the en
116. s confirmed to the parties acceptance of his appointment c the Expert shall ignore any data information or submissions supplied and made after the thirty 30 Day period referred to in b above unless the same are furnished in response to a specific request from him d the Expert shall be entitled to obtain such independent professional and or technical advice as he may reasonably require and to obtain any necessary secretarial assistance as is reasonably necessary and e the Expert shall give full written reasons for his decision 23 6 An Expert s decision rendered in accordance with this clause 23 shall a be final and binding on the parties save i in the case of manifest error or fraud css ii where either party serves a written notice on the other party within thirty 30 days of the Expert s decision having been notified to it stating its intention to refer the matter in dispute to arbitration provided that the notitying party commences the procedure to refer the dispute to arbitration within a further thirty 30 day period of serving such notice b where clause 23 6 a ii applies save where the parties agree otherwise have effect for the purposes of this Agreement pending the resolution of the arbitration 23 7 All communications between the parties and the Expert or the Appointor shall be made in writing and a copy thereof provided simultaneously to the other party No meeting between t
117. se or other means whereby Electrical Energy can flow to or from the Distribution System through or to the User Equipment Regulated Activity means each of the activities listed in Article 3 of the Sector Law The Authority means the body established pursuant to Article 19 of the Sector Law Rights of Access means those rights of access granted pursuant to clauses 6 1 6 2 and 6 3 Rial Omani or R O means the lawful currency of Oman Safety Rules has the meaning given to it in clause 11 2 Sector Law means the Law for the Regulation and Privatization of the Electricity and Related Water Sector promulgated by Royal Decree 78 2004 as such law is amended from time to time Site Specific Technical Conditions means the performance and operating characteristics of the User System for which values are specified in paragraphs 1 2 3 4 5 and 6 of Schedule 4 System Interruption means any failure or inability of the Licensed Distribution System Operator to receive Electrical Energy other than as a result of an event which is caused by the System User and which is not an event of Force Majeure for the System User System User Event of Default has the meaning given to it in clause 19 1 System User Insolvency means the occurrence of any of the following a the passing of a resolution for the bankruptcy insolvency winding up liquidation of or similar proceeding against or relating to the Syst
118. sed Distribution System Operator may reasonably require for the purpose of formulating a Modification Offer the Licensed Distribution System Operator shall make the Modification Offer to the System User as soon as practicable and in any event not more than two 2 months after receipt by the Licensed Distribution System Operator of the Modification Application provided that the Modification Offer shall include details of any variations the Licensed Distribution System Operator proposes to make to this Agreement insofar as it relates to the Connection Point and the Licensed Distribution System Operator and the System User shall discuss in good faith the implications of the proposed Modification c The Modification Offer shall remain open for acceptance for three 3 months from the date of its receipt by the System User d The System User may within three 3 months of receipt of the Licensed Distribution System Operator s Modification Offer either i accept the Modification Offer by signing and returningtothe Licensed DistributionSystem Operatorthe Modification Offer or ii notify the Licensed Distribution System Operator that it rejects the Modification Offer in which case either aa the System User may refer the matter to the Authority who may make such determination as it deems appropriate or bb if the System User does not refer the matter to the Authority within the aforementioned three 3 month per
119. st date of connection becomes more than 60 application and the date of the new sharing will be accounted for all application If the time difference loads or for the increased loads more than 12 months he will pay for only If he returned to the office addition loads only if this addition leads to more than 60 K W with the 6 If the customer added a construction old loads However if time difference in his house like a flat and asks for within 12 months the cost will be separate connection 15 the total counted as one application The loads counted for the building customer will be requested to pay the similar to No 5 new amount after subtracting what he has paid previously We confirm 7 Increase the energy in buildings that in all cases connection loads example which were done before connection The loads at house was 40 K W and statement not considered the connection is three phase and Note this procedure is applicable for new loads are added 50 K W by inquiries from 5 10 increasing the meter to three phase with convertor Will the customer Examples 1 2 3 sent by Electricity pay cost of added loads or Pay Regulation Authority Oman both the old and new loads which according to the letter No DTR are 90 K W Oman 070 March 2007 is 8 Building consists of 3 flats and its applicable with the procedure loads not more than 60 K W the owner builds another storey with same loads will he
120. sted g for the purposes of dispute resolution or the enforcement of rights and obligations under this Agreement and h to the extent such information has become generally available to the public other than as a result of a 7 cs breach by the disclosing party of its obligations under this clause 22 provided that other than in regard to paragraphs f 9 and h above the person to whom such disclosure is made agrees to keep the information confidential and restrict its use in terms of this clause 22 22 3 Any information disclosed in accordance with this clause 22 shall only be used for a purpose or purposes incidental to or arising out of this Agreement and not for any other purpose 23 EXPERT 23 1 where expressly stated in this Agreement to the contrary and subject to any contrary provision of the Law or the Applicable Licences or any Exemption disputes shall be referred to an Expert in accordance with this clause 23 23 2 If either party wishes to refer a dispute to an Expert neither party shall be entitled to refer such dispute to arbitration unless such dispute has first been referred for Expert determination 23 3 The procedure for the appointment of an Expert shall be as follows a the party wishing to appoint or to refer a matter to an Expert shall give notice to that effect to the other party and with such notice shall give details of the reason for the appointment of and the
121. stem Operator serves a notice on the System User pursuant to clause 16 6 the Licensed Distribution System Operator and the System User shall discuss in good faith and without delay the nature of the breach and each shall use all appropriate procedures available to it under the Grid Code and the Distribution Code including testing rights and the procedures set out in the Grid Code and the Distribution Code in relation to testing and monitoring in an attempt to establish as quickly as reasonably practicable a mutually acceptable way of ensuring future compliance by the System User with the relevant provision of the Grid Code and the Distribution Code 16 8 i the System User fails to comply with the terms of any valid notice served on it by the Licensed Distribution System Operator in accordance with clause 16 6 a or is in breach of any undertaking given in accordance with clause 16 6 b and such breach causes or can be reasonably expected to cause a material adverse effect on the business or condition of the Licensed Distribution System Operator or other users or the Distribution System or other User s Systems or ii five 5 Omani Business Days have elapsed since the date of any valid notice served on the System User in accordance with clause 16 6 b and no undertaking is given by the System User in accordance therewith the Licensed Distribution System Operator may provided the Licensed Distribution System Operato
122. stem User b any Law which may affect any other property of whatever nature of either party as a result of the existence nature location or manner of operation of the Connection Equipment and or the User Equipment and c any Law requiring the reporting of any occurrence relating to or affecting the Connection Equipment and or the User Equipment and or the Connection Site 6 6 Each party shall so far as it is aware of the same unless it has reasonable grounds for believing that the other party possesses the information keep the other party informed of all matters relating to any Obligation or potential Obligation and or the extent to which such Obligation may be applicable 6 7 The Rights of Access shall include the right to bring on to the relevant land such vehicles plant machinery and maintenance or construction materials as shall be reasonably necessary for the purposes of such Right of Access 6 8 The Rights of Access may be exercised by any person including third party contractors reasonably nominated from time to time by the grantee of such Rights of Access and to the extent if any that any particular authorisation or clearances may be required to be given by the grantor and the procedures for giving and obtaining the same are not for the time being stipulated in arrangements made pursuant to clause 6 9 the same shall be given within a reasonable time from the date of the request therefor save in the case of emergen
123. t Authority and where a Competent Authority is authorised to prohibit a proposal the passing of the time limited for such prohibition without the proposal being prohibited Planned Outage means an Outage for annual maintenance or for the conduct of refurbishment works testing and or inspection of the User System by the System User performed at a time agreed with the Licensed Transmission System Operator or the Licensed Distribution System Operator as applicable Power and Water Procurer means the Oman Power and Water Procurement Company S A O C having its postal address at P O Box 881 Postal Code 113 Muscat Sultanate of Oman established pursuant to the Sector Law Reasonable and Prudent Operator means in respect of a party its acting in good faith to perform its contractual obligations hereunder and in so doing and in the general conduct of its undertaking hereunder exercising that degree of skill diligence prudence and foresight which would reasonably and ordinarily be expected from a skilled and internationally experienced operator complying with Good Practice and the Law engaged in the same or a similar type of undertaking in the same or similar circumstances and conditions and any references herein to the standard of a Reasonable and Prudent Operator shall be construed accordingly Re energise d or Re energisation means the movement of an isolator breaker or switch or the insertion of any fu
124. t the range of special services we provide for our customers who live in residential property and who are of pensionable age have limited income have a disability are chronically sick or who have other special needs This Code of Practice is designed for your security comfort and your peace of mind lt was compiled under the relevant conditions of the distribution and supply license under which we operate and has been approved by the Authority for Electricity regulation Oman the industry regulatory body 14 1 Register of Customers with Special Needs We are required to maintain a Register of Customers with Special Needs the Register This register will help us and our representatives know about any special circumstances or special needs you may have If you think you or a member of your family has a special need we would invite you to complete the Special Needs Assessment Form so we can determine if you or a member of your family should be included on the Register We may in certain circumstance contact the aprropriate agencies such as the Ministry of Social Development and the Ministry of Health to confirm information provided in the Assessment Form in relation to your special needs for the supply of electricity Please fill in the Special Needs Assessment Form at the back of this Code and send it to us You can also add the name of anyone else in your home who might qualify for entry to the Register 14 2 Med
125. t to do if you lose your Electricity Supply If you experience an unexpected supply interruption Check to see if any of your neighbours have lost their supply If they have not the problem could be with your electrical installation If you have a trip switch check to see if your trip switch has moved to the off position If it has switch off al your appliances and try to reset the trip The supply may then come back on If the trip switch is in the on position if your neighbours also have no electricity or if you can find no other reason there may be a problem with the electrical supply in your locality If so please contact us on 80077771 to report the problem and Always have a torch or candles and matches close at hand If you have a torch check the batteries regularly if you use a candle always be careful not to start a fire Keep candles and matches away from children We advice you to use an emergency light which comes on as soon the main electricity goes off Please let us know if you require any further information on the emergency lights 14 4 Disconnection If you let us know that you or a member of your household relies on electronic powered medical support equipment is chronically sick has a disability or is of pensionable age we will take extra steps to avoid or delay disconnection of service due to non payment of your bills We may require that a doctor confirms a medical condition
126. te provide a Supply of electricity to the Customer in accordance with the terms of this Supply Agreement From the Start Date provide a Supply of electricity to the Customer in accordance with the terms of this Supply Agreement Take reasonable steps to ensure that standby generation facilities if any situated at the Customer s Premises and that are designed to be used for emergency back up use only shall not be required to operate for extended periods of time e Operate its system to ensure that outages are kept to a minimum and that interruptions to Supply resulting from the implementation of emergency load management procedures will be implemented on a non discriminatory basis the Supplier shall provide details of the emergency load management procedures on request Provide written notification to the Customer as soon as it is reasonably practicable after it becomes aware of a possible Supply interruption in accordance with the standards of a reasonable and prudent operator e Provide reasonable notice to the Customer of any Supply interruptions due to circumstances beyond the con EUL trol of the Supplier and in emergency situations which threaten to cause death or personal injury to persons in accordance with the standards of a reasonable and prudent operator e Give the Customer at least 2 days notice of any planned outage that will result in a Supply interruption and at what time of day the outage w
127. tem Operator as to the operation or cessation of the System User s Plant in accordance with the Grid Code Distribution Code meansthe code which the Licensed Distribution System Operator shall be required to implement and maintain pursuant to the terms of its Distribution Licence Distribution Licence means a Licence to transport Electrical Energy by means of a Distribution System which is granted pursuant to the Sector Law T Distribution System means a system which i is not the Transmission System ii is used to transport Electrical Energy iii consists wholly or mainly of medium voltage and low voltage Electric Lines and Electric Plant namely Electric Lines and Electric Plant with voltage levels of less than 132 kV and iv which is used wholly or mainly for the transport of Electrical Energy to any land building or structure occupied or used by a person Effective Date means the date on which this Agreement is effective Electrical Delivery Point means the point at which Electrical Energy is delivered located at the Connection Point Electrical Energy means electrical energy produced flowing or supplied by an electric circuit during a time interval and being the integral with respect to the time of instantaneous power measured in units of megawatt hours MWh Electrical Energy Delivered means Electrical Energy which is delivered at the Electrical Delivery Po
128. tem User may have to carry out as a result c If the System User considers that it shall be required to make a Modification an Affected User Modification as a result of the Modification proposed the System User may not later than three 3 months after receipt of the Modification Notification complete and submit a Modification Application to the Licensed Distribution System Operator and comply with the terms thereof c The Licensed Distribution System Operator shall indemnify the System User from and against all costs and expenses necessarily incurred by the System User in undertaking works in respect of such Affected User Modification provided that the Licensed Distribution System Operator shall only be required so to indemnify the System User io the extent such costs and expenses exceed Rial Omani five thousand R O 5 000 For the purposes of a claim under clause 14 3 c the System User shall be required to provide such supporting evidence including purchase order details andsupplier invoices of costs and expenses incurred by the System User in undertaking works in respect of such Affected User Modification as the Licensed Distribution System Operator may reasonably require 14 4 The Licensed Distribution System Operator undertakes to the System User to provide all advice and assistance reasonably requested by the System User to enable the System User adequately to assess the implications including the feosibility
129. timated readings 6 2 Each bill may include the tariff payable for the Supply in that billing period meter testing fees amounts due and or owed in respect of adjustments to previous bills and any other charges payable from time to time The Customer shall pay all amounts due within thirty 30 days of the invoice date of each bill 6 3 electricity is Supplied but all or part of it is not registered by the metering equipment due to a fault in the meter or unauthorised interference with the metering equipment or otherwise the Customer shall be required to pay an amount representing the charge that would have been due if the metering equipment had registered accurately 7 Generation Equipment 7 1 If the Customer has or intends to have generation equipment at the Premises to which Supply is to be made such equipment shall at all times comply with the provisions of the Connection Agreement and relevant provisions of the Grid Code and Distribution Code 7 2 Such equipment shall not be paralleled with the Supplier s system other than with the prior written agreement of the Supplier 7 3 Such equipment shall not feed any power in to the Supplier s system other than with the prior written agreement of the Supplier 7 4 The Customer shall ensure that feedback from such generation equipment to the Supplier s system does not occur 8 Responsibilities of the Supplier 8 1 The Supplier shall From the Start Da
130. tion Las 900Z 1300120 123je 2012 9002 1sn8ny A103e n3ay K121329 3 eui Aq parouddy 1930 uonoeuuo uoisuedxe E 1502 MM 40 001 jeu y pue 8 au 8 8 jo eui sepn ou jenuepiseg 2990 T speo18l8 o popun suonoeuuo9 9 gt 9 lt e duuis Heu uoneoyisse T xouuy Auedwog A11214129 3 UOOZEN Appendix 5 Adoption Agreement Assets of electricity distribution network LAX Mazoon Electricity Company SAOC Adoption Agreement Assets of electricity distribution network It has been agreed on H corresponding Pome Between Mazoon Electricity Company S O A C hereafter referred as First party Address P O Box 1229 PC 131 hamriyah Phone 968 24573400 Sultanate of Oman And ME Celeste ie tette hereafter referred as second party In virtual to the provisions of the Royal Decree No 78 2004 regarding regularizing and privatizing the electricity sector and water and in accordance to the decision of transference approach and the supply and distribution license granted to the company by the Electricity Regulatory Authority Oman the responsibilities commitments revenues of the electricity supply and distribution have been trans
131. tion and electricity checking are required in order to install electricity meter and activating the service Customer Services Department at the company will specify an appointment to check internal electricity connections for premise and the attendance of licensed electrician who has done the work is must After the successful technician inspection for premise and availability of connection network vouchers will be issued for payable amounts After paying connection fees which is valid for one month from the date of issuance cable will be connected for premise and the meter will be sealed by official seals for protecting it from vandalism or tampering with connections or illegal misuse of electricity BD srr mot 3 Connection Statement Thisdocumentprovidesinformation aboutarranging newconnections to the Mazoon Electricity Company s network The document is produced in accordance with Condition 28 Duty to offer terms for Connection and Condition 30 Charges for Connection to and Use of the System of the License issued to the Mazoon Electricity Company by the Authority for Electricity Regulation Oman The procedure to be followed when applying for a new connection is described in Section 2 of this document A chart diagram illustrating the categorization of connection and provides a simplified summary to this statement see appendix 4 Also included in this document is a list of contact telephone numbers
132. tire period from service connection till problem occurrence Note if any tampering with meters found or the reading was estimated the readings taken in thattime are deducted after calculating the estimated monthly consumption for that period of time which should not exceed one year 12 The procedures of obtaining building wiring license In accordance with Distribution Code Review Panel DCRP decision approved by Electricity Regulation Authority issued on 17th February 2007 regarding the procedures of obtaining property wiring license building electrician the person is wishing to obtain this license should present his application to the manager of customer services department The application is considered as per the following Applicant undergoes written examinations if the application is new or ex license expired three years ago Passing applicant with at least 8096 The license will be issued for 5 years renewable for another 5 years If the applicant fails to pass the examinations he cannot repeat it before three months Applicant fees are applicable per the following table 22 loc S Fees description Fees amount RO 1 Examination fees 5 2 License fees 50 3 Renew fees 50 4 License missing fees 10 5 Changing sponsor name fees Expatriate 10 13 Electricity Emergency services and reporting dangers The company has several agents Service providers an
133. to nature and extent which any such Force Majeure Event has on its performance 18 3 The other party shall upon receipt of a Force Majeure Notice be entitled to require that the Affected Party submit it such additional information and supporting evidence as it is reasonable to request to support the contents of a Force Majeure Notice and the Affected Party shall provide such information and or supporting evidence within thirty 30 Days of its being requested 18 4 f the parties are on the basis of the Force Majeure Notice and any supporting documentation unable to agree as to the existence or as to the effect of a Force Majeure Event by the later of 1 sixty 60 Days after the receipt by the other party of the Force Majeure Notice and 2 thirty 30 Days after the receipt by the Affected Party of the additional information in accordance with clause 18 3 either party shall be entitled to refer the matter to an arbitration in accordance with clause 24 of this Agreement 18 5 f it is agreed or determined that a Force Majeure Event has occurred or will occur and that the same has prevented hindered or delayed the Affected Party s performance of its obligations hereunder then the Affected Party shall be relieved from liability for any consequent failure to perform Force Majeure Relief to the extent that such failure a is caused by such Force Majeure Event and b could not have been mitigated b
134. tts 40 Watts 7 10 Watts 60 Watts 11 14 Watts 75 Watts 15 18 Watts 100 Watts 20 Watts 120 Watts 23 25 Watts 150 Watts 32 Watts BD see mrt To light premise efficiently use as much daylight as possible Curtains could be drawn well clear of the windows during the day lamps carefully positioned and bright clolours used in darker corners Consider the use of individual switched tasks lighting for reading or sewing This is more efficient and will be cheaper than a fitting that is usually used to provide light for an entire room Keeping lamps and accessories clean is important especially in the kitchen where grease and grime tends to accumulate 16 6 9 TV and other Equipments You will save electricity if you avoid leaving your equipment left on in standby mode If nobody is watching TV turn it off Don t use it as a source of background music 16 7 Other Ways We Can Help Getting in touch with us Our contact details are on the front of this Code of Practice and you should feel free to contact us regarding any aspect of your electricity supply We may be able to give advice over the phone on all our services write to you put you in touch with other organisations arrange for somebody to visit you at home You should always contact us first if you have problem with your electricity supply and we will try to help you We publish a separate Code of Practice in complaint handling which is avail
135. us one and a half per cent 1 596 and interest shall accrue day to day and shall be compounded annually 5 5 f upon the request of the System User the Authority determines that the Connection Fees payable by the System User including any variations thereof have not been calculated strictly in accordance with the terms of the statement of charges produced in accordance with the Distribution Licence such statement setting out the basis upon which the Connection Fee will be calculated the Licensed Distribution System Operator shall pay to the System User an amount which is equal to the amount if any by which the System User has been overcharged as a result together with interest thereon at the Agreed Interest Rate plus one and half per cent 1 596 from the date upon which such charges were paid until the date of payment of such interest which interest shall accrue from day to day and shall be compounded annually 6 ACCESS INTERFACE TERMS 6 1 The Licensed Distribution System Operator shall grant or procure the grant to the System User of such Rights of Access to the User Equipment on the Licensed Distribution System Operator s land as the System User reasonably requires to operate maintain test remove modify or repair the same Details relating to the Licensed Distribution System Operator s responsibilities are specified paragraph 1 of Schedule 3 and paragraph 4 of Schedule 1 6 2 The System User sh
136. ustomers it may be necessary to connect to the system of the Oman Electricity Transmission Company OETC We will advise you should this be necessary and provide assistance in formulating the connection application to OETC Note that you will require a Supply Agreement with Mazoon Electricity Company even though you are not connected to the OETC system C Housing Commercial Developments MZEC is unable to provide connection facilities in advance of a firm load commitment If you are developing a Greenfield site for housing commercial tourism or industrial purposes and you require the electricity infrastructure to be put in place and connected to our system in advance of any firm load you will be required to pay the full cost of such infrastructure MZEC would then adopt the network and charge individual customers the appropriate connection charge in accordance with the principles outlined above D How to proceed For both Simple and Complex new connections please visit any of our offices they will provide a Connection Application form for you E Step by Step Guide A step by step guide to the process is shown in the following table A moma masas Step Description Comments Initial Enquiry To give you an accurate estimate we Return the completed connections will need the following information Application Form to us with application form details of the connected load required Kuruki amp Mulkia Land dee
137. ute was referred to it appoint an Expert to review the Customer Dispute and the Authority shall notify the Company and the Complainant accordingly 15 1 6 The company shall within 7 days of receiving written request from the authority provide the Authority and the Complainant written description of the Customer Dispute statement of the Company position and copies of records supporting the Company position 15 1 7 The Authority may upon receipt of such information from the Company request additional information from the Complainant in respect of the Customer Dispute 15 1 8 The Authority shall consider any such information submitted by the Complainant or the Company within the 30 days period provided for below and the Authority may at its discretion consider any additional information submitted by either the Company or the Complainant The Authority shall have the right at its sole discretion to request additional information from either party considered necessary to the determination of the Customer Dispute 15 1 9 If the Authority decides that it shall determine a Customer Dispute the Authority shall endeavor to issue a determination within 30 days unless the parties agree in writing to the contrary 15 1 10 If the Authority issues a determination within the 30 day period the parties shall review and discuss the Authority s determination with each other in good faith for a period of 14 days followi
138. venient for you processed your acceptance form Complex connection jobs will be A subcontractor might contact scheduled following discussions with you to arrange date for a site 10 you visit and to discuss the installation schedule with you Mazoon Electricity Company S A 0 C 3 3 Competition in complex connections A General Information You may decide to use your own contractor to carry out certain parts of the connection activities such as cable laying jointing and plant installations We are happy to adopt these networks as long as they meet our quality standards We are still required to carry out certain connection activities such as determining the point of connection approving the design obtaining statutory consents carrying out quality assurance inspections and making the network live Any contractor you use to carry out connection activities must be certified by the Distribution Code review Panel DCRP for the work involved under the appropriate provisions of the Distribution Code We can supply further information on certified contractors B Non contestable activities Part of the new connection works can only be undertaken by Mazoon Electricity Company These are called the no contestable activities and include Approving your design Obtaining housing approval Inspection of the works Testing and connecting your cables to our network Work on our existing network where requir
139. y estimate as soon as possible If this indicative cost is acceptable to you we will commence the detailed design work relating to the non contestable activities Connection Offer When we have received all the detailed technical information from you to enable us to understand your technical requirements we will provide a Connection Offer detailing the cost of carrying out the non contestable activities plus any contestable activities that you have asked us to do as well Mazoon Electricity Company S A 0 C We will also commence the design work on any contestable activities that you have asked us to carry out for you We will also nominate the Point of Connection in the Offer letter S Step Description Comment 4 Acceptance of Connection Offer Please sign the acceptance form and return it to us accompanied by a cheque cash for the requested amount Approval of Design Please submit your proposed design for the new connection in order for us to confirm that it meets our minimum technical requirements There will be a charge for approving your design Use of Contractors All contractors and sub contractors that you use for all aspects of the contestable activities must be registered by the Distribution Code review Panel Inspection of the Works We will advise you of the number of inspections that will need to be carried out to assure us that the contestable works have been installed
140. y the Affected Party acting as a Reasonable and Prudent Operator 18 6 The following shall not constitute a Force Majeure Event a any inability or failure to pay money b any failure by the Affected Party to obtain and or maintain a Permit if the reason for such failure is the refusal by the Affected Party to accept conditions which are either not unduly onerous or if unduly onerous could reasonably have been anticipated by the Affected Party acting as a Reasonable and Prudent Operator prior to the Connection Date c strikes lockouts and other industrial disturbances of the Affected Party s and or its contractors employees which are not part of a wider industrial dispute materially affecting other employees S a failure by a contractor or any other third party which results in a failure by the Affected Party under this Agreement where the cause of such failure by the contractor or other third party would not constitute Force Majeure according to the principles of this Agreement and e any inability to raise finance 19 TERMINATION 19 1 Upon the occurrence of any of the events specified in clause 19 2 System User Event of Default that is not cured within the applicable cure period if any the Licensed Distribution System Operator may at its option initiate termination of this Agreement in accordance with the termination procedures in clauses 19 5 and 19 6 provided however that no such ev
141. y us either as our employees or by specific contract to carry out the activity We cannot accept any liability in respect of personnel who are working for the customer and with whom we have no contractual relationship C The Point of Connection to our Distribution System can only be energised when A valid adoption agreement is in place Appropriate tests and inspections have been carried out and the installation has met the relevant criteria You have provided as built drawings in a form suitable for us to add to our Mains Records for the area concerned Contacts To contact us you will find a list of all Mazoon contact point Customer Services offices details attached in Annex Disputes Where the customer is not satisfied with the terms offered by the Company and agreement cannot be reached within a reasonable time any of the parties may approach the Authority for Electricity Regulation Oman They are able to investigate consumer Ps lec complaints and disputes Should a dispute be passed to the Authority for a determination the findings will be published on the Authority website at http WWw aer oman org 4 Accompanied Inquiries Explanations for the Connection Statement Inquiries of Implemented Connection Statement Inquiry It is mentioned in the introduction that distribution company adopted connection cables service cables and meters so it will be related to it If the old meter is damaged

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