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Lexmark X203n, and X204n MFP Service Manual

1. Power supplv board connections Conn Connects to wires Wire colors CN102 Fuser 2 Blue white CN201 Controller card 15 Black CN202 Charge roll 2 Red blue CN203 Developer 3 Red white blue TAT201 Transfer roll 1 Red Locations and connections 5 3 7011 2xx 3xx Controller card 00000000 TDODDOODU 0D 0000 00000000 J4 OP PANEL l J15 CIS J2 ADF uut 3nmwi Mii 00000000 J1 FB E J8 EXT J9 FAN J5 HOME J10 TH co JI LSU J13 MM J18 MPF J6 SC i H J17 IN 0000 tuu 3m WWE 0000 oo ooo 1131121121841 TONTA TNT J19 MAIN MOTOR 000000000 o Ee n J16 J22 HVPS LVPS J20 DC BOOT C MA e o T 1 J21 000000000000000 J23 SOL J14 J25 FAX J26 UART J27 128 DBUG o 00000000000000 oooo 00000000 O 1jjoooo 1
2. 5 4 Service Manual Controller card connections 7011 2xx 3xx Conn Name Connects to Pin Signal voltage J23 SOL Paperfeed solenoids FDSOL 24V FDSOL MPFSOL 24V Rl wo N MPFSOL J22 HVPS LVPS Power Supplies Charge C DEV C TX C TX ENABLE C SERVO OUT C FUSER ON C NIOJ oO AJ OJN GND 00 24V to 24V 10 HVPS On Off ZEROX_C 12 GND 13 5V 14 GND 15 HVPOWERSNS C J19 XPRT Main motor HALL U HALL V HALL W FG GND 45V NIOJ AJ AJ wy n V_C1_U 5 VDC V_C1_V 24 VDC o V_C1_W 24 VDC J17 IN Input sensor 5 VDC PAPER IN C GND Locations and connections 5 5 7011 2xx 3xx Conn Name Connects to Pin Signal voltage J6 SC Smart chip SC DATA C GND J18 MPF Manual feed sensor 5VDC MPF_C GND AJOJN GND J4 Operator panel 45V FUSE 3 3V LCD_SDA GND LCD_SCK LCD CS LCD AO GND oo 0o Go0c m cCc iI SDA E o LCD RST PANEL INT 12 GND 13 SCL 14 GND 15 BEEP C 16 GND 5 6 Service Manual 7011 2xx 3xx Conn
3. 7 5 X 204 Operator panel overlay French 7 5 X 203 Operator panel overlay Italian 7 5 X 204 Operator panel overlay Italian 7 5 X 203 Operator panel overlay German 7 5 X 204 Operator panel overlay German 7 5 X 203 Operator panel overlay Spanish 7 5 X 204 Operator panel overlay Spanish 7 5 X 203 Operator panel overlay Brazilian Portuguese 7 5 X 204 Operator panel overlay Brazilian Portuguese 7 5 X 203 Operator panel overlay Dutch 7 5 X 204 Operator panel overlay Dutch 7 5 X 203 Operator panel overlay Danish 7 5 X 204 Operator panel overlay Danish 7 5 X 203 Operator panel overlay Norwegian 7 5 X 204 Operator panel overlay Norwegian 7 5 X 203 Operator panel overlay Swedish IIIIII 7 5
4. 7 9 40X5780 Cable kit LVPS cable 7 9 40X5963 Flatbed cover w o ADF 2 2 2 r rere eee eee eee 7 7 40X6009 Card asm LVPSHVPS 110V lt lt lt lt e ase eee 7 9 40X6015 Cable laser diode emma 7 9 40X6113 Miscellaneous cable assemblies 7 9 40X6400 Screws 7 11 40X7070 Card X203 controller gt o 7 9 40X7071 Card asm LVPSHVPS 220V 7 9 40X7071 Card X204 controller 7 9 40X7542 ADF top cover eee eee eee 7 7 l 6 Service Manual 7011 2xx 3xx 40X7543 ADF separator roll assembly e 7 7 40X7544 Flatbed cushion 7 7 56P1820 Paper feed rubber tires 7 11 56P2083 Door fuser idle gear link CBM 7 11 7 11 56P2648 Plastic snap rings Part number index l 7 7011 2xx 3xx l 8 Service Manual
5. eee errr eee eee eee eee 7 5 40X5635 Top cover 7 3 40X5636 Left cover 22 eee aaa e 7 3 40X5637 Right cover ae 7 3 40X5638 Rear cover assembly 7 3 40X5640 Front cover assembly 7 3 40X5641 Scanner front cover 7 5 40X5758 Left flatbed cover 22 ee rr ree er ee eee eee ee 7 7 40X5759 Right flatbed cover 7 5 40X5760 Front access cover latch CBM eee eee eee ee 7 11 40X5761 ADF assembly seen ana ai cence ss ce ee ct eee ee ee ees es oe eee mizere aa 7 5 40X5762 ADF cable 7 7 40X5763 Operator panel cable eer eee e ee ee eee eee eee 7 7 40X5764 Cam follower eee 7 3 40X5767 Flatbed assembly gt see i eise nea 7 5 40X5768 ADF separator roll assembly eee 7 7 40X5770 ADF separator pad e eo erroe eu ere eco eee bee ee te ee 7 7 40X5774 Main tray 7 3 40X5775 Front access door strap 7 3 40X5776 Laser diode printhead assembly X203 X204
6. ENV ARIS A XDA A AAT BT T Wie WARS KW FFARR BE AY Pi T D o I WER CHEI i DX B A fife or HSB TEXE TA EIERE BU T hit j do DA LD 4k BETES e UE o HY eT TES BI DEM Safety information XV 7011 2xx 3xx Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment as well as general environmental and safety instructions are discussed Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and installing FRUs Connector locations uses illustrations to identify the connector locations and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs N Pa pp N Change history Xvi Revision date Updates 8 1 2013 Added Steps before starting the 9yy service checks and 900
7. b The printer initiates a POR of the printer and the following screen is displayed Resetting the Printer C After the POR the printer begins testing the memory DRAM Test 128M P BHHHHE F AHBRHHE P represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 99 999 F represents the number of times the memory test has failed and finished with errors Initially 0000 displays with the maximum fail count being 99 999 3 Once all the memory is tested the test stops To stop the test early turn off the printer 3 6 Service Manual 7011 2xx 3xx Input Tray tests Feed Tests This test allows you to observe the paper path of media as it passes through the printer Any installed input tray can be tested The pages fed through the printer are blank To run the Feed Test 1 Select INPUT TRAY TESTS from Diag Menu and press Select 2 Select Feed Tests and press Select y 3 Select the tray to be tested Choices are installed trays including Tray 1 and MP Feeder 4 Open the upper rear door to view the paper path Note Do not open the upper front door The test will not run if the front door is open 5 Select Single or Continuous and press Select 7 Single a single sheet of blank paper is fed and the test stops e Continuous sheets
8. 1 Select Reports from the Config Menu and press Select 7 2 Select Menu setting s Page and press Select v Event Log Lets the system support person print a limited set of the information contained in the Diagnostics Menu version of the printed Event Log For a sample of a printout see Event Log on page 3 10 The limited Configuration log and the full Diagnostics log printed versions show the same operator panel messages when they print and follow the same layout guidelines To print the event log 1 Select Reports from the Config Menu and press Select 2 Select Print Log and press Select to begin printing the log Panel Menus Lets the system support person enable or disable the operator panel menus Selecting On the default allows users to change values for the printer Off disables the users access to menus If a user presses Menu l l they receive a message that the panel menus are locked When set to Off this setting restricts all menu access even to menus or items set for PIN access However when set to On all PIN restrictions are in restored This menu item appears only when the PJL PASSWORD Environment variable is set to 0 Demo Mode Lets marketing personnel or merchandisers demonstrate the printer to potential customers by printing the demo page Selections include Deactivate default and Activate Select Deactivate to turn Demo Mode off
9. See Quick test on page 3 4 The message Quick Test Printing appears on the display and the page prints Retain this page to determine the changes you need to make to the margin setting s 3 Use 4 or gt to select the margin setting you need to change and press v 4 Use 44 to decrease or gt to increase the offset values and press v to confirm the value The message Submitting changes displays and the original margin setting screen appears The print registration ranges are Description Value Direction of change Top margin 50 to 50 Each increment corresponds to 8 scans at a 600 dpi scan rate 0 0133 inches or 0 339 mm The default is 0 A positive change moves the image down the page and increases the top margin A negative change moves the image up and decreases the top margin No compression or expansion occurs Bottom margin 25 to 25 Each increment causes approximately 0 55 mm shift in the bottom margin The default is 0 A positive offset moves text down the page and narrows the bottom margin while a negative offset moves text up the page and narrows the bottom margin The image is compressed or expanded 3 3 Diagnostic aids 7011 2xx 3xx 5 6 To exit REGISTRATION press Back 5 Description Value Direction of change Left margin 50 to 50 A positive change moves the image to the left and a
10. 0 20 eee eee eee 2 50 B Collecting the firmware logs Fwdebug and logs tar gz from the SE menu 2 50 C Collecting the settings from the menu settings page o oooooooommom oo 2 51 D Collecting Information Trom TRe USE scsi suoni ERG denen nade oeade adams ai al i aie 2 51 900 xx System software error service check 2002 2c eee eee eee eee eee eee 2 51 i o oa A eh RI ee ee A A mee ren ne Merrie rater rs 3 1 ACCESSING SEIVICEINONUS a 3 3 pda vices cada i dp agimus cane que A NEA a UAR RR 3 1 Diagnostics mod xa sine ata oana exau chess a RIA a RE S de EE S 3 2 Available Tests aas iix jid qoe AAA AAA RADICE GR Race URL RACIO i Act Ra 3 2 Registration curia ar d Fa Rand ARR GR UR den Pra eR doped b 3 3 auc IPTE 3 3 QUICK lest ss criador 3 4 Bit ee eee eee ee ee ni ee e ri n et A n o de n dir e bba i de i 3 5 st AAA GgEPSGERPd qRQdsqqREs 3 5 Print quality test pages Pit Quality POS iade he raro ds io d RS 3 5 Hardware Teme di safa xa lk RA RET cies NUNT AR Raudd caido esate 3 5 Panel TOST suicida eats IEEE dnte dee qai bt A 3 5 DURO TES mr 3 5 DRAM Test csse e og E A A AAA pre n 3 6 Input Tray tests ii ra ka b AAA A 3 7 Feed TESS P pe IIA ERR 3 7 Service Manual 7011 2xx 3xx Output bin tests xac auk RO a a ACORN a 3 7 Peed Tests 222400504 ri P a RE Rad r4 RE eon AAA 3 7 Base Sensor Test in asc pre rara are a aa ea AAA ROSE RE RUE A RR EE RR Rd ORM abbr 3 7 Printer Selup assa
11. Fan service errors Diagnostic information 2 11 7011 2xx 3xx Error Description Action 927 00 Service fan error Replace the fan See Cooling fan service check on page 2 24 Printhead service errors Replace the printhead See Printhead service check on page 2 32 930 xx Wrong printhead installed 931 xx No first hsync 932 xx Lost hsyncs 933 xx Mirror motor locked No hsync received 935 xx Motor unable to reach operating speed Replace the printhead See Printhead service check on page 2 32 Transport motor service errors 936 xx Transport motor initial lock failure Replace the main motor gear drive See Main motor service check on page 2 29 937 00 Main transport motor lost lock Replace the main motor gear drive See Main motor service check on page 2 29 Power supply service errors 940 00 LVPS service error Replace the LVPS HVPS See Hot fuser service check on page 2 28 Controller board and operator panel service errors 948 xx Failed controller board Replace the controller board See Controller card service check on page 2 25 949 xx 950 xx Mismatch between EEPROM and mirror memory Install a new controller bored or operator panel See Controller card service check on Note A new controller board or operator panel has been i installed and has not been properly prepared for this
12. s at ens reu ame eer erre eA croce erre RR 7 12 Relocation kit X204 7 12 Power cord 1 77M straight Japan 7 12 Power cord 6 foot United Kingdom 7 12 Power cord 6 foot Switzerland 7 12 Power cord 6 foot straight Israel 7 12 Power cord 6 foot South Africa 7 12 Power cord 6 foot straight Europe and others 7 12 Power cord 6 foot straight Danish 7 12 Power cord 1 77M straight Korea 7 12 Power cord 1 77M straight Taiwan 7 12 Power cord 1 77M straight PRC 7 12 Power cord 6 foot straight Traditional Italy 7 12 Power cord 6 foot Argentina 7 12 Power cord 1 77M straight USA Canada 7 12 Power cord 1 8M straight Australia 7 12 X 203 Operator panel overlay French
13. Try a different type of paper Paper designed for copiers gives the best quality Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge Faint images or repetitive spots appear on the page Select a different media type or form type setting from your MFP driver Try a different type of paper Paper designed for copiers gives the best quality Replace the toner cartridge Groups of black spots appear in grayscale images Toner cartridge may be damaged Replace the toner cartridge Pages are blank The print cartridge may be out of toner or defective Replace the cartridge You may have a software error Try turning the MFP off and back on Check the printhead See Paper feed service checks on page 2 33 for more information The MFP is on but nothing prints Make sure the toner cartridge assembly is installed properly s the MFP processing a scan job The MFP does not print while scanning Make sure the network or USB cable is not damaged and is firmly plugged into the connector on the back of the MFP Print a menu setting s page just to save space If you cannot print a menu setting s page call the next level of support If you can print a menu setting s page the problem is one of the following Computer Software program Cable USB only failed ASIC or controller card Replace card Note T
14. 002 000 cece eee eee eee eee 4 22 Fuser removal 4 2353 xb er ere rr eee ee aa ee OR UR re aia 4 23 Fuser idle gear links removal 4 5 5224 arr a 4 24 Fuser power cable removal icici ss xx hh EROR sane esas eee ee eae en CURAR CR RR OR A 4 25 Input roller clutch and lever removal autocompensator clutch oooooooomo o 4 26 Input sensor 1 removal ns osos AAA AAA AAA Race PORC CR 4 27 Input sensor 2 manual feed removal ooococcoccccco nn n nnn 4 28 LVPS HVPS card assembly removal n inna ar aa uh aaa n a aaa bb aa bba e REC RARE RAE 4 29 LVPS HVPS to controller card cable removal 00 cee cece eee eee eens 4 31 Manual feed clutch assembly removal 00sec cece eee eee eee eee n nnne 4 32 Operator panel bezel removal 00 e eect ee eee eee eee eee eee eee 4 33 Operator panel cable remoVal sas 42x ena ke RERO RERO i n e i se 4 33 Operator panel assembly removal Lsssesenesnnunzennnnnnnnzzanenzannen eee 4 35 Paper exit guide assembly removal 0 0 c cece eee eee eee eee enn nn nnn 4 37 Printhead removal en anca e ae area Rx enna Wee cotti OCC i Ca RE RoR RR CRGA i AC al 4 38 Transfer roll removal 2 225422 u32 ia R RR 3r rene RU RU ERR RR AO dah E ha la d 4 40 Transport motor cable removal 5 4422 a aa cae kh REOR A RO va lia a EORR 4 41 Scanner ADF paper tray removal oo coccccncccn ee eee nen nnn nnn 4 42 Scanner ADF Top COVEI FOIOVAL Lieu ke oma bep AAA AA AAA DR CER o do 4 43
15. 1 Select the paper present test in the diagnostic menu 2 Toggle the sensor actuator A A The sensor will switch between the two states listed below if it is working properly Closed Paper not present in ADF Open Paper present in ADF Home Sensor This test is used to test the home position sensor for the CIS carriage in the flatbed unit There are two states for this sensor Closed Scanner carriage not positioned over home sensor Open Scanner carriage positioned over home sensor 3 12 Service Manual 7011 2xx 3xx Scan First Sensor This test is used to test the first scan sensor in the ADF paperpath 1 Select the scan first sensor test in the diagnostic menu 2 Toggle the sensor actuator A A The sensor will switch between the two states listed below if it is working properly Closed Paper isn t present above this sensor Open Paper is being fed from the ADF and the top edge passes over this sensor Diagnostic aids 3 13 7011 2xx 3xx Printhead assembly electronic adjustment A step by step process to align a new printhead Note Before aligning the printhead electronically first align the printhead mechanically if needed See Printhead assembly mechanical adjustment on page 3 15 1 Enter the Diagnostics menu See Accessing service menus on page 3 1 2 Press to enter the Registration menu 3 Press Y to print the Quick test page Quick Test page s
16. Diagnostic information 2 27 7011 2xx 3xx Hot fuser service check Note Ensure correct fuser is installed FRU Action A Fuser AC cables LVPS HVPS Fuser Measure the resistance of the thermistor The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary LVPS HVPS service check FRU Action LVPS portion of board Fuses that open typically indicate a faulty LVPS HVPS Use the voltage meter to verify the appropriate voltage at the MFP end of the power cable LVPS HVPS Remove the LVPS HVPS assembly from the MFP Check continuity on the fuses If either fuse has opened replace the card Ensure the switch is off and plug the power cord into the card Turn the switch on CAUTIONThe card has several points where AC voltage is exposed Carefully verify the AC voltage between pins 1 and 2 matches the power cable wall voltage If voltage is incorrect replace the card assembly Verify 24 V dc from pins 8 and 9 at CN201 If voltage is incorrect replace the card assembly HVPS portion of board Problems with the HVPS are exhibited in the print quality See Print quality service checks on page 2 35 for more information 2 28 Service Manual Main motor service check 7011 2xx 3xx FRU
17. Name Connects to Pin Signal voltage J15 CIS CIS GND OS GND MODEO VREF CIS GND CIS CLK GND Qoo NI oO ay AJ OJN V33 CIS A o CIS TR V LEDCA LED B 5V FUSE 12 CIS LED B 13 V LEDCA LED G 5V FUSE 14 CIS LED G 15 V LEDCA LED R 45V FUSE 16 CIS LED R J1 FB Flatbed motor FB AA FB AA FB BB AJOJN FB_BB J5 HOME Home position sensor 5V GND HOME C J2 ADF ADF motor sensors 45V ADF DES GND ADF AA ADF AA ADF BB ADF BB 0 N ono a AJ wr m ADF DS Locations and connections 5 7 7011 2xx 3xx Conn Name Connects to Pin Signal voltage J25 FAX Modem FAX CS GND SPI DI GND SPI DOUT GND SPI SCLK GND Qoo YJ OoOoj o a Oo mn FAX_INT Aa o 5V k RESET TO MODEM C 12 3 3V 13 3 3V 14 NC_J25_14 J8 EXIT Exit sensor 5VDC PAPER_OUT_C wo m GND J9 Fan Fan GND 24V wo m FAN_FB J10 TH1 Thermistor FUSER TH GND J11 CO Cover open sensor 5V_LD 5V_FUSE GND 5 8 Service Manual 7011 2xx 3xx
18. Solution No dial tone See Modem service check on page 2 29 Ring tone volume for incoming faxes too low Replace controller card Document does not feed in the ADF See ADF service check on page 2 23 Lines on documents sent out Check the flatbed glass for marks or scratches Some words on an incoming fax are stretched Fax machine sending the fax had a temporary jam Fax transmission service check Note Some fax quality issues might be scanner related See Scan quality service checks on page 2 43 Note Before performing this service check verify that the correct country code for the MFP is selected This setting must match the country in which the MFP is used to transmit and receive faxes If the setting is wrong the modem setting s can be changed in the Fax SE menu See step 14 These setting s should only be changed with guidance from your second level support Step Questions actions Yes No N PI c a P co M 1 Is the phone line properly connected to the Go to step 3 Go to step 2 modem card and the wall jack 2 Properly connect the phone line to the Problem resolved Go to step 3 modem card and wall jack Did this fix the problem 3 Test the phone line s ability to send and Go to step 5 Go to step 4 rec
19. 2 Remove the right cover See Right side cover removal on page 4 7 3 Remove the screw A sercuring the modem card bracket to the print engine frame A 4 Disconnect the modem cable B from the fax modem Repair information 4 21 7011 2xx 3xx 5 Lift the modem card up and away from the MFP Feed rollers autocompensator tires removal Remove the paper tray Remove the toner cartridge Tilt the MFP onto its back Remove old tires from the hubs Note When installing the new tires ensure the new tires are captured between the rims of the plastic hub Bm 4 22 Service Manual 7011 2xx 3xx Fuser removal 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 37 for more information 2 Remove the two screws A securing the fuser A 3 Disconnect the thermistor cable at J10 and exit sensor at J8 on the controller card 4 Slide the fuser out far enough to expose and disconnect the AC cable connections 5 To disconnect the fuser power cables slide the insulation B back to expose the connectors Press the tang C on the connector to disconnect the cable connector 6 Remove the fuser Avoid damaging the insulation on the exit sensor and thermistor cables Note Be sure to slide the insulation back in place after reconnecting the cables Repair information 4 23 7011 2xx 3xx Fuser idle gear links removal Remove the front access co
20. 7011 2xx 3xx Light print FRU Action Toner cartridge not a FRU Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge is not low on toner If the problem continues install a new toner cartridge Recheck condition before replacing PC Kit if necessary Check the transfer roll for signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear free of contamination replace the following Transfer roll FRUS one at a time in the order shown LVPS HVPS board Transfer roll LVPS HVPS board White or black lines or bands FRU Action Print cartridge assembly not a FRU Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics Banding is Developer drive coupling assembly primarily due to a variation in the speed of the paper as it feeds through the MFP especially in the developer and transfer process Inspect the toner cartridge and paper feed components especially the drive coupler and drive gears for debris binds or damage Toner on back of page FRU Action PC Kit not a FRU Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth or compressed air Fuser The fuser hot roll can cause toner deposits on
21. ADF Edge Erase This menu item sets the size in millimeters of the no print area around an ADF scan job All copy jobs have a minimum of a two millimeter border Copy jobs will use the setting or two millimeters whichever is larger To adjust the ADF edge erase setting perform the following steps 1 Inthe Configuration menu select the ADF Edge Erase menu item 2 Press gor y to increase or decrease the setting s value 3 When the desired value is displayed press y FB Edge Erase This menu item sets the size in millimeters of the no print are around a flatbed scan job Copy jobs will use the setting or two millimeters whichever is larger Diagnostic aids 3 19 7011 2xx 3xx To adjust the flatbed edge erase setting perform the following steps 1 In the Configuration menu select the FB Edge Erase menu item 2 Use the qor y to increase or decrease the setting s value 3 When the desired value is displayed press y Scanner Manual Registration This item is used to manually register the flatbed and ADF on the MFP s scanner unit Registration should be performed whenever the ADF unit flatbed unit or controller card are replaced To manually register the ADF perform the following steps Press y Press y Quick Test Page item and press pum Mp In the Configuration Menu scroll to the Scanner Manual Registration menu item Scroll to the Print Quick
22. Action AA Main motor cable LVPS HVPS Controller card Verify 24 V dc at J19 pins 8 and 9 and 5 V dc at pin 6 controller card Verify ground at pins 4 and 5 for both the card and cable f these voltages are correct check the main motor cable for continuity Remove rear cover to access connector on motor f continuity exists on each wire call next level of service f continuity does not exist on one or more of the wires replace the motor cable If these voltages are not correct see the LVPS HVPS service check on page 2 28 or replace the controller card Note The main motor is not a service part Modem service check FRU Action Modem Controller card Ensure the phone line is properly connected to the top RJ 11 jack of the modem and phone jack on the wall Ensure the modem cable is properly connected to the J25 on the modem card and J25 on the controller card Check the connectors on both cards for damage Check pin 10 on J25 for 5V Check pins 12 and 13 for 3 3V Pins 2 4 6 and 8 should be ground If voltages are present replace the modem card If the voltages are not present replace the controller card Networking service check Note Before starting this service check print out the network setup page This page is found under Menu Reports Network setting s Consult the network administrator to verify that the physical network setting s displaye
23. Consignes de securite e La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es e Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Norme di sicurezza Lasicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici II produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Leinformazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona piu elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie A
24. Note Skew is caused by a sheet being fed through the printer while misaligned The entire image is rotated relative to the sheet edges However a mechanically misaligned printhead causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges There are no adjustments for skew Check the pick roll paper pick assembly for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for fit to the media Paper feed Printhead skew misalignment To adjust the printhead Enter the Diagnostics Menu See Accessing service menus on page 3 1 Select PRINT TESTS Select Tray 1 Select Single Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of the fold See photo below Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge p MARN Diagnostic aids 3 15 7011 2xx 3xx 7 Ifthe grid lines of the right flap align below the corresponding lines on the left flap then adjust the printhead clockwise relative to the printer and recheck See the left side of the figure below If the grid lines of the left flap align below the corresponding lines of the right side then adjust the printhead counterclockwise See the right side of the figure below Adjust printhead Adjust printhead clockwise counterclockwis
25. open switch lever FRU Action Cover interlock switch Check the cover interlock cable to make sure it is not plugged into J9 and that the cooling fan cable is not plugged ito J11 If they are Switch plug them into their correct connectors Disconnect the cover interlock cable from the controller card at J11 Verify continuity between cable pin 1 and pin 2 with the door closed but not open Verify continuity between cable pin 1 and pin 3 with the door open but not closed f either fail continuity replace the cover interlock switch f both pass continuity turn the MFP on and verify 5 V dc on pin 2 at J11 on the controller card Verify pins 1 and 3 are ground f voltage or ground is not present see Controller card service check on page 2 25 for more information Verify discontinuity between pins 2 and 3 whether the door is open or closed Replace the cover interlock switch if faulty Dead machine service check CAUTIONCheck the AC line voltage The voltage should be within the following limits AN 100 V ac volts alternating current 127 V ac for the 110 V MFP 200 V ac 240 V ac for the 220 V MFP FRU Action Unplug the MFP and check the fuses on the LVPS HVPS board for continuity If open replace the LVPS HVPS board If fuse opens again see LVPS HVPS service check on page 2 28 for more information LVPS HVPS f not open unplug the cables at CN102 an
26. 3xx Operator panel assembly removal Warning If you are replacing the operator panel and controller card do not replace them at the same time Replace both parts atthe same time will result in all settings being lost 1 Replace the controller card first and POR the MFP to Ready 2 Replace the operator panel and POR the MFP to Ready Note Do not use a new operator panel or controller card for testing purposes on a repair To remove the operator panel perform the following steps 1 Remove the left and right flatbed covers See Left and right flatbed cover removals on page 4 10 2 Remove the op panel bezel 3 Remove the two screws A that secure the op panel to the flatbed 4 Lift the op panel up Repair information 4 35 7011 2xx 3xx 5 Remove the op panel cable B from the op panel 4 36 Service Manual 7011 2xx 3xx Paper exit guide assembly removal 1 Remove the rear cover See Rear cover removal on page 4 5 for more information 2 Remove the three screws A securing the exit guide gt 3 Remove the paper exit guide assembly Reinstallation note It may be necessary to rotate the gears to mesh with the fuser and drive gear Repair information 4 37 7011 2xx 3xx Printhead removal Note Use part number 40X5776 for printers with serial number 5920000 or greater 1 Remove the flatbed and ADF See Flatbed removal on page 4 48 and ADF assembly removal on
27. Conn Name Connects to Pin Signal voltage J12 LSU Printhead L POWER C GND VDO ADJ C 3 3 VDC VIDEO C LDEN C GND 5V_LD GND O OI NI oOo ay AJ wo HSYNC_C A o VIDEO C J13 MM Mirror motor MM REF C MM LOCK C 5VDC MM START C 5VDC GND 24V DC J21 USB USB device port olala jol GND USB_POWER USB VM DEV C USB VP DEV C AJOJN GND GND J44 NET Network Card Card mounts directly to the controller card J3 USB to wireless GND USB_2H_VP USB_2H_VM GND 5V o 0c AJ OJN WIRELESS_RESET_C Locations and connections 5 9 7011 2xx 3xx 5 10 Service Manual 7011 2xx 3xx 6 Preventive maintenance Printer engine The Lexmark X203 and X204n printer engines do not require preventive maintenance Scanner The ADF pick pad 40X5770 should be replaced every 20 000 pages and the ADF pick roller 40X5768 should be replaced every 60 000 pages Clean the flatbed glass using a lint free cloth If the dirt is heavy use a neutral cleanser or alcohol Wipe the glass carefully so no cleanser remains If the ADF is multi feeding check the ADF pick roller and pad for dirt Remove these parts and clean them with a lint free cloth Preventive maintenance 6 1 7011 2xx 3xx 6 2 Se
28. FRU 1 40X1334 1 1 Paper exit guide assembly 2 40X2822 1 1 Transfer roll bearings gear spring 3 40X6400 N A N A Screws miscellaneous actual size TP2NC 3 0 6P Ni 2 O t M3 0 0 5 6P Ni Washer 2 MT3 0 0 5 6PF Ni 5 TP2NC 3 0 6PF Ni 4 Gees 4 40X4731 1 1 ASM Pick arm 5 56P1820 2 2 Paper feed rubber tires 6 40X1354 1 1 Front door amp ACM spring 7 40X1331 1 1 Autocompensator clutch CBM 8 56P2083 1 1 Door fuser idle gear link CBM 9 40X1330 1 1 Manual feed clutch CBM 10 56P2648 2 2 Plastic snap rings 11 40X1329 1 1 Developer drive coupling assembly 12 40X5760 1 1 Front access cover latch CBM Parts catalog 7 11 7011 2xx 3xx Assembly 5 Miscellaneous aer member mech PRU Destin NS 40X1368 1 1 USB cable packaged NS 40X0289 1 1 Power cord 1 8M straight USA Canada NS 40X0278 1 1 Power cord 6 foot straight Europe and others NS 40X0288 1 1 Power cord 6 foot Argentina NS 40X0271 1 1 Power cord 6 foot United Kingdom NS 40X0275 1 1 Power cord 6 foot straight Israel NS 40X0274 1 1 Power cord 6 foot Switzerland NS 40X0276 1 1 Power cord 6 foot South Africa NS 40X0287 1 1 Power cord 6 foot straight Traditional Italy NS 40X0279 1 1 Power cord 6 foot straight Danish NS 40X4596 1 1 Power cord 8 foot straight Brazil NS 40X0282 1 1 Power cord 1 8M straight PRC NS 40X0270 1 1 Power cord 1 8M straight Japan NS 40X0280 1 1 Power cord 1 8M straight Korea NS 40X02
29. X 204 Operator panel overlay Swedish 7 5 X 203 Operator panel overlay Finnish 7 5 X 204 Operator panel overlay Finnish 7 5 X 203 Operator panel overlay Polish reer rrr rere ee 7 5 X 204 Operator panel overlay Polish 7 5 X 203 Operator panel overlay Russian rere rere eee ee 7 5 X 204 Operator panel overlay Russian 7 5 X203 operator panel overlay Turkish err eee 7 5 X204 Operator panel overlay Turkish 7 5 X203 operator panel overlay Hungarian errr reer eee 7 5 X204 Operator panel overlay Hungarian 7 5 X203 operator panel overlay Czech 7 5 X204 Operator panel overlay Czech 7 5 X203 operator panel overlay Simplified Chinese 7 5 X204 Operator panel overlay Simplified Chinese 7 5 X203 operator panel overlay Traditional Chinese 7 7 X204 Operator panel overlay
30. amp Label Guide available on the Lexmark Web site at www lexmark com publications Do not load too much paper Make sure the stack height does not exceed the indicated maximum height Do not load wrinkled creased damp or curled paper Flex fan and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same stack Store the paper in an appropriate environment Do not remove trays while the printer is printing Wait for Load tray x or Ready to appear before removing a tray Do not load the manual feeder while the printer is printing Wait for Load Manual feeder with x to appear Push all trays in firmly after loading paper Make sure the guides in the trays are properly positioned and are not pressing too tightly against the paper Make sure all paper sizes and paper types are set correctly in the operator panel menu Make sure all printer cables are attached correctly Diagnostic aids 3 23 7011 2xx 3xx 200 201 paper jam 200 paper jam 1 Remove the tray from the printer 2 Remove the jam if you can see it If the jam is not visible see the instructions for a 201 jam 3 24 Service Manual 7011 2xx 3xx 201 paper jam 1 Open the front door and remove the photoconductor kit and toner cartridge 2 Lift the flap at the front of the printer and remove the jammed media Align and insert the photoconducto
31. and 14 on both the cable and the card connectors are ground If voltage is correct check the continuity in the cable If the cable is good see the Controller card on page 5 4 for more information If grounds are not correct on the cable first check it for continuity and then check the LVPS HVPS See LVPS HVPS service check on page 2 28 Ifthe grounds are not correct on the controller card replace the controller card Check with one probe on the connector pin and the other on the ground plane of the card found at each screw head Note With all cables connected the MFP should complete POST within approximately 12 15 seconds in the following sequence 1 The function and scan quality LEDs illuminate for one second and then flash three times 2 Loading is displayed on the operator panel 3 The CIS illuminates and the scanner performs a calibration 4 The drive motor runs 5 The scanner CIS returns to the home position 6 Error messages are displayed if applicable 7 The MFP cycles down into standby mode ready Ready is displayed on the operator panel If immediately following power on the operator panel lights are active but the MFP does not go through steps 1 and 2 above replace the controller card assembly Diagnostic information 2 25 7011 2xx 3xx Cover interlock switch service check Note Make sure a print cartridge assembly is installed and the cover closes all the way engaging the cover
32. ced CUT usado adios COR AL Reda OE HORREA ARA c ERN HER e e Ha RR b Ux 3 21 USB DEDE S Leu cr ciun n ied n ca scam seba aged aeu twat Bees qi qued dd 3 21 Exit Config Men coi rada E n rd aaa i at ed I ARR a e RR LO d 3 21 SE Men ic dice mga iene UE a AR ERE RUE ROGER RH AU RUE NODE AA X SR RD ROC UR 3 22 Print SE MENUS i pa 4 see PETRIHPETHH PROPERE TRAP RESP RR e er e i IE HE RPRIERE MP RES 3 22 GONG xi iib sede i fii i seas suae uk E E ia n DERE qi pda 3 22 Gode Revision ING cs ci bt RR PRSE AREA 3 22 MI as EATS TTT ELETE adag cdd m Em t 3 22 NAG ct bikees teases dati Adee Oe peque shige ads dau did quii den Bd BS bro dedi d dud 3 22 7011 2xx NNPAMI ccgneadeedagnstedee a ati cubase da te a Sedi bases ora 3 22 MEAE cacareado LE ba ddr rd bil 8 dat wees 3 22 TOP IP seater ttrt ai Dap geb e Red RFT GE AUF een Eek Nd E ME 3 22 Paper jaMS sara cH cR rr AAA NCC UC RR PUR ACER Uc CR ORE C Rc OC Hd 3 23 PUPILLAM 3 23 200 201 paper Jam i sexa sack xanh ER CRGO RACE gene ROE Re ea CHR a CR 3 24 200 paper jay oeste PE erre 3 24 LOT paper IAM 1s edo a b euo ESQ dl o ie i ba Rd il debu 3 25 202 papel JAN 22212599 RRVSI4 rr A Asem dS eS ESE eR ERES 3 26 24 BAD IAM aci bi ona A a ddr ia os GE E Rob d HEU M dnb pla Germans 3 28 251 Paper 2 26 d bebe dd reise ir osserbowezzozonsozbs o i bii sister dS e 3 29 290294 DADO AMIS 644 064 FETA iS ROUTES PURE RU ae Ee uut Eee Pg e pide reddet diis 3 31 Repair INFORMING ir da
33. eller foreskrevne serviceoperasjoner Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes laser de classe 1 i segons ha estat certificat en altres llocs s un producte laser de classe que compleix els requisits d IEC 60825 1 Els productes laser de classe no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 8b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci laser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Notices and safety information Xi 7011 2xx LP BIT 3 BAD t IO7ZULZS i CKBHICIADHHS 21 CERSZ7T v 75 07241 1 DGE Li 9 Bau cb DI L Piaf TwcvE KKKBUATAIEC 825 DER LEII ALOV YV WMECHSCEMEWSNTTOET FIFALOV VP WRE MERE RO EBA oncoEd 0o 7Zy yr Z i 72zHb 3b OL P AAMELTIET CO LT RBEOT70 T7T95T 72 72 088B8BC BH 53 7937 0700 MEME RH A LP CES COL Y LVATACTULS ik JHWONB E A PDA SV FAT R ES TBBMC BOTE ABRITAIOLANIALO L ik IES n 2ckoNw6ekossencosd Ax FT ED I H EI UGE SP DHHS 21 CFR Subchapter I XI 28 1 1 HOC BJ HE Tf xk Hd Hh p Ru SEGA IE SP IE
34. 2 Select Print Quality Pgs and press Select y The message Printing Quality Test Pages is displayed Note Once the test is started it cannot be canceled When the test pages print the printer returns to the original screen Hardware Tests Panel Test This test verifies the operator panel LCD function To run the Panel Test 1 Select Hardware Tests from Diag Menu and press Select 2 Select Panel Test and press Select 7 The Panel Test continually executes lt Press Stop Bil to cancel the test Button Test This test verifies the operator panel button function Diagnostic aids 3 5 7011 2xx 3xx To run the Button Test 1 Select Hardware Tests from Diag Menu and press Select 2 Select Button Test and press Select v press count 0 appears press each operator panel button and watch to see if the number of press counts increases by one for each press Note If you press Stop pg you end the test Press Stop Bil to cancel the test DRAM Test This test checks the validity of DRAM both standard and optional The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly To run the DRAM Test 1 Select Hardware Tests in Diag Menu and press Select 2 Select DRAM Test and press Select y a The printer displays DRAM Test Testing
35. 35 black page 2 35 blank page 2 35 heavy background 2 36 image density 2 36 light print 2 37 partial blank image 2 36 poor fusing of image 2 36 toner on back of page 2 37 white or black lines 2 37 scan quality 2 43 scanner fax copy 840xx error check 2 41 escalating a fax issue to second level support 2 49 squeeky printer 2 44 transfer roll 2 44 service error 900 xx System software error 2 51 service error codes 2 9 service menus X340 342n 3 1 special tools 1 7 specifications description description 1 1 l 4 Service Manual photoconductor capacity 1 3 toner capacity 1 3 start 2 1 symptoms MFP 2 2 MFP POSTsymptoms 2 2 POST symptoms 2 2 T test pages print quality test pages 3 5 tires removal 4 22 tools 1 7 Top cover removal 4 8 transfer roll removal 4 40 transport cable removal 4 41 U USB scan to local 3 17 USB speed 3 21 user attendance messages 2 19 7011 2xx 3xx Part number index P N 3050388 3050389 40X0270 40X0271 40X0274 40X0275 40X0276 40X0278 40X0279 40X0280 40X0281 40X0282 40X0287 40X0288 40X0289 40X0296 40X0348 40X0349 40X0350 40X0351 40X0352 40X0353 40X0354 40X0355 40X0356 40X0357 40X0358 40X0359 40X0360 40X0361 40X0362 40X0363 40X0364 40X0365 40X0366 40X0367 40X0368 40X0369 40X0370 40X0371 40X0372 40X0373 40X0374 40X0375 40X0376 40X0377 40X0378 40X0379 40X0380 40X0381 40X0382 40X0383 40X0384 40X0385 Description Page Relocation kit X203
36. ARA ACIE ICON CN eae ee CR CREAR RR op RR CR 3 7 Defaults 25223349 RAP ae sees Seas bodes AAA Te d XX ERR XeePROierees 3 7 Pen Pad c OH 2 rasant ded dap A e a ile 2 i ao dup adu dum dub RR ud 3 7 AA PEPPER bee bib be i dn tt ape or n e rr d ara ded 3 8 Engine Seting A ae 3 8 Model Name sic citrico 3 8 ense escarpe a neta zale 3 8 Edge to EGEE ca cara atei dea aa at oes 80 in AAA IIS 3 9 Enable Edge ia Edge GOD osse Kedah eter to d Pe Peek eater Var e Nd dide ei do adi 3 9 EP De eee eae eee I TIL TITOLI DAT TENEO ELATI 3 9 EP DATUM etniei an atita arii a ateu ti i pud qc Cedo qal een denied pad tr Ba B Pro pd 3 9 FUSER TOMS sa Siaiissjabiszi sssesbaltisoreznt itba etzjosrzjoa et isdni jbai 3 9 TASTE 2o 24i o0HERSORERQE I HRIRAR rad 3 9 A AAA A ae a e i ae a O Edu auus 3 9 Charge Roll 255329 tie pre ete ae bre ei e ei REG RANA 3 9 GARAQUSL Lussuedrp5eeekabdneueddhaordeedopawcbue Sob REPE RISXARE seca Radek 3 10 Auto Dark AQUUST rore ooRR RR ia eee ERI RE ok weet a METRE bba i Sees Beards 3 10 Reports a sad nac AAA EO CR OCURRE RARUS Ri CR RC UD e EU RUD RR OR mm 3 10 Main setings Page sss sri cea re 3 10 Event LOR ia is da ada Ro l 3 10 Display EO scs bs bed ues des Sa esa ER T bd E PESE p pai SEE uuo RU eg Se an de aie dius 3 10 PUM LOO e PC eer 3 10 Geal O Seti 8 Bi jobs BIB a dn r u d di nc dl 3 nl i di bi 3 11 SCOnDer LESS nn Amin RUM Pa aC RO RODA A at ow Wo dc i rea i ele det d oi 3 11 PUN wists Sa aie
37. DA A Operator panel service check use Install a new note Do not install both the controller board and the operator panel at the same time without a POR in between 955 xx The code ROM or NAND flash failed the Cyclic Replace the controller board See Controller Redundancy Check or the NAND experienced an card service check on page 2 25 uncorrectible multi bit failure 956 00 RIP card failure processor failure 956 01 Processor overtemp 957 xx RIP card failure ASIC failure 958 xx Printer has performed more than 100 shift and reflash operations as a result of ECC bit corrections Firmware or controller board errors 959 02 Failure to authenticate Signature Verification Code Call the next level of support to update the firmware or replace the controller board See Controller card service check on page 2 25 959 03 Signature Verification Code failed to authenticate a code Update firmware and call the next level of partition support or replace the controller board See Controller card service check on page 2 25 959 04 Jump to unverified address 2 12 Service Manual 7011 2xx 3xx Error Description Action 959 05 Unknown boot failure Update firmware and call the next level of support or replace the controller board See Controller card service check on page 2 25 959 20 Hardware failure Replace the controller board See Controller card service check on page 2 25 959 21 Contro
38. Invalid command received by the specified device 984 xx Invalid command parameter received by the specified Call the next level of support device 990 xx An equipment check condition has occurred in the specified device but the device is unable to identify the exact component failure 991 xx The specified device has detected an equipment check in its system card Diagnostic information 2 13 7011 2xx 3xx Fax error codes Fax error log codes Error code Description Action 000 No error occurred during fax No action needed transmission 200 Error occurred when transmitting Check line quality training Select a lower Max Speed value under Fax Send setting s Adjust the transmit level 3XX Error occurred when receiving image Check line quality data Adjust Receive Threshold Select a lower Max Speed value under Fax Receive setting s 4XX Error occurred when sending image Check line quality data Adjust Transmit Level Select a lower Max Speed value under Fax Receive setting s 5XX Received unknown response from No action needed Issue is with the other remote fax device device 6XX Error occurred when receiving a frame Check line quality Adjust Receive Threshold 7XX Error occurred when sending a frame Check line quality Adjust Transmit Level Select a lower Max Speed value under
39. ME E e OP RE 3 11 Feed Test i2or6ee99e4 RR REG pork e oc 8 a ii AA 3 11 SENSO LOS rodage pupi tides E a ed 3 12 Printhead assembly electronic adjustment 0 0 00 cece eee eee eee 3 14 Printhead assembly mechanical adjustment cece eee eee nnn 3 15 Configuration Mer aiii id AAA RUP OIGE OR aaa diana woe cw d 3 17 Available menus asas mx ck REOR CARERE OR EROR ARE E ARA Ree ee Reed ARA 3 17 USB Scan ID EBCOl oz cttescus iia tia EN IE BOR ES 3 17 Hesel PG CD ear ni re aa reset n sheet UE RR KORR ie PURGE SS A ARANA 3 17 Pit Quality Pages imuss eaxedmaiucbrastiesersueEbemuya xp Rd quaa dap P ada 3 17 HODOFIS ooo R9 Pa XR ee bam EE adr ER RUEDA RE lvl a oM dea e A amas d dog did a tale dn 3 18 Meriti setings PAJE sisas a ai i ci re 0 8 EM DEG E as 3 18 EVENT EO a p curan A AS te a aer a t 3 18 Panel Menus aa nik acacia ant a AA ORE OR UR EREE Em a a a AAA 3 18 DEMO Mode escobar iia AAA ERR i a Cag eee RA d dec did 3 18 Factory defaults ia scana ARAS AAA AA 3 18 Energy CODSETVO iius su cece di ta PRO AURORA aaa ECRIRE ii ERR l 3 19 Format Fax Storage pics sase A RAE RA RC RC RC CR A 3 19 ADP Edge Erase ea kk a PRU RR 3 19 FBEdOGS Erase ais i tnt etEdobt bed A AAA Rc Rcs AA de a An OS 3 19 Scanner Manual RegiStratlON acaso cc n n RR eo RE KCQUR RD D COR dd 3 20 Disable Scanner a aaa sod xk ARAS RAN RA RR OR RC ER RC MaRS 3 21 FOM SnatbonIng 1eeziseobestEn i sage tana TA SEO tieka dam basia Madam far aun id 3 21 Bed
40. Manual 7011 2xx 3xx Media trays and supply capacity item 7011 200 300 7011 215 315 x Lexmark X203 Lexmark X204 Available input trays 250 sheet tray v v Single sheet manual v v feeder Toner and photoconductor Toner cartridge yield 1 500 pages X 20X starter toner cartridge 2 500 pages X 20X toner cartridge PC kit yield 25 000 pages Photoconductor yield based on approximately 596 coverage of pages General information 1 3 7011 2xx 3xx Types of print media Ensure trays are properly loaded Never mix media types within a tray Input capacity Source Sizes Types Weight sheets Tray 1 A49 A5 JIS B5 Plain paper 60 90 g m 250 paper letter legal transparencies paper 16 24 Ib 50 labels 250 sheet tray executive folio labels 50 transparencies statement Manual feeder A44 A5 JIS B5 Plain paper 60 163 g m 1 sheet letter legal transparencies paper 16 43 Ib executive folio labels card stock statement 79A 9 10 DL C5 B5 other Envelopes Dual web integrated or vinyl labels are not supported bCard stock up to 90 Index Short grain is recommended Maximum and minimum sizes for other envelopes are 98 4 x 162 mm to 176 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in d The paper size must be set to A4 in the Size Type menu item and on the driver to avoid jams Med
41. POST Ssumplomilable sandra RR bande SR serbe Ec dne Rande 2 2 MEP Symploim TADS die ke staves ede c Dai Rs ir iria 2 2 Understand the operator panel n ineaca ma ea rr erate nana macaw ewe ee RR RE RR RR 2 5 MEP MORBUS Sa iat n PEST arrasar quad qi eeu dS deer dames aa s 2 8 Messages and error COUBS usse n FER ex FE Gd e ana BRA ERR REIS KE RR sear eee RE Rd KR dig 2 9 SOIVICE COM COUPS ooa neces idad 2 9 Fax error Codes ine aaa re s ara 040848 28044 00 oS A RAR RR ESE RE 2 14 Paper jam messages sexes axo sa Eas c ac sn KEENAN a A AA e i 2 18 User attendance messages 00 cece trir eee eee eee heh hh hh nh rn 2 19 Service CHECKS ii RR OU RR FLERE KERR b ai 2 23 ADF service Check assu o mr mri RR EEG UREEAC ei pare eae ele aon pen 2 23 Flatbed service check iussus eR ER CHEER RR AAA EXC Da EX CREDE RE RUNE E 2 24 Cold fuser service CHECK sn poa sr ra cica ana A TS EE SS 2 24 Cooling famservice CHECK sm eee a m cone tenant santa ed cb REA RAR RR ded 2 24 Controller card Service Check isbisiedi dadanibe dija bid d ax d dames RR UR a E A RR rA Ro ewe 2 25 Cover interlock switch service check oooocooocccnonoo eee 2 26 Dead machine service check o ooocccnocccnn enn 2 26 F ser service check escri AAA AAA 2 27 Hat fusor Serce Chek cansancio EA DE bea dO PR 2 28 LVPSIHVPS service check mii a ATIG eT IG ax SR ERAT EE RAE ENS Rada 2 28 Main motor Service Check ns simte sare e arata RR RR EE SX RR 2 29 Modem se
42. Problem solved Check the continuity on the ADF cable Is there continuity Go to step 7 Go to step 6 Replace the ADF cable POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 21 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Go to step 7 Stop Problem solved Diagnostic information 2 41 7011 2xx 3xx Step 7 Questions actions Replace the ADF unit See ADF assembly removal on page 4 46 POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 21 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Run a copy from the ADF Did the 840 xx error recur Yes Go to step 8 No Stop Problem solved Inspect J15 J2 1 and J5 on the controller board Are the connections properly connected Go to step 10 Go to step 9 Properly connect all the connections Did the 840 xx error recur Go to step 10 Stop Problem solved 10 Replace the flatbed unit See Flatbed removal on page 4 48 POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 21 Touch Enable ADF FB Enabled and press Submit to save t
43. Remove the two screws A securing the left cover to the MFP frame A 2 Pry the front of the cover away from the frame and pull outward to disengage the cover from the frame 3 Remove the cover from the MFP 4 4 Service Manual 7011 2xx 3xx Rear cover removal 1 Remove the four screws A which secure the rear cover to the printer engine frame 2 Open the fuser acces door Repair information 4 5 7011 2xx 3xx 3 Pull the rear cover up and out to disengage it from the frame 4 Remove cover 4 6 Service Manual 7011 2xx 3xx Right side cover removal 1 Remove the two screws A securing the right cover to the MFP frame 3 Remove the cover from the MFP Repair information 4 7 7011 2xx 3xx Top cover removal 1 Remove the flatbed assembly See Flatbed removal on page 4 48 2 Remove the cam follower 3 Remove four screws A that secure the top cover to the printer frame A 4 Remove two screws B at the front of the top cover just behind the access door 5 Lift and remove the top cover 4 8 Service Manual 7011 2xx 3xx Flatbed front cover removal 1 Lift the flatbed assembly to the elevated postion 2 Place your fingers under the two tabs A on the flatbed front cover A 3 Disengage the tabs and pull the cover away from the MFP 4 Lift the cover up and away and remove it from the MFP Repair information 4 9 7011 2xx 3xx Left
44. See Configuration ID on page 3 8 Edge to Edge See Edge to Edge on page 3 9 Enable Edge to Edge Copy See Enable Edge to Edge Copy on page 3 9 EP SETUP EP Defaults See EP Defaults on page 3 9 Fuser Temp See Fuser Temp on page 3 9 3 2 Service Manual 7011 2xx 3xx Diagnostics mode tests Continued Transfer Adjust See Transfer on page 3 9 Print Contrast See Print contrast on page 3 9 Charge Roll See Charge Roll on page 3 9 Gap Adjust See Gap Adjust on page 3 10 Auto Dark Adj See Auto Dark Adjust on page 3 10 REPORTS Main setting s Page See Main setting s Page on page 3 10 EVENT LOG Display Log See Display Log on page 3 10 Print Log See Print Log on page 3 10 Clear Log See Clear Log on page 3 11 Development Menu Scanner Tests ASIC Test See ASIC Test on page 3 11 Feed test See Feed Test on page 3 11 Scanner sensor tests See Sensor Test on page 3 12 EXIT DIAGNOSTICS This selection exits Diagnostics mode and Resetting the Printer displays The printer performs a POR and returns to normal mode Registration Printer Print registration makes sure the black printing is properly positioned on the page To set print registration 1 Select REGISTRATION from the DIAGNOSTICS menu 2 Use 4 or B to select Quick Test and press y
45. Test Page menu item To view and adjust the simplex ADF registration place the quick test page into the ADF scroll to the Copy y After the quick test page copies scroll to ADF and press y Scroll to Horizontal Adjust and press Use the qor y to increase or decrease the setting s value y Note Each button press move the margin values one pixel in the respective direction 9 Press y to accept the value 10 Scroll to Top Edge and press y 11 Use the 4 or p to increase or decrease the setting s value Note pressing 4 moves the margin up and pressing y moves the margin down 12 Press y to accept the value To manually register the flatbed perform the following steps Press y Press v Quick Test Page item and press Scroll to Left Edge and press y pum Mo y After the quick test page copies scroll to Flatbed and press In the Configuration Menu scroll to the Scanner Manual Registration menu item Scroll to the Print Quick Test Page menu item To view and adjust the flatbed registration place the quick test page into the flatbed scroll to the Copy lt Use the or y to increase or decrease the setting s value Note Each button press moves the margin values one pixel in the respective direction 9 Press y to accept the value 10 Scroll to Top Edge and
46. X 203 Operator panel overlay Traditional Chinese 6 40X0381 1 1 X 204 Operator panel overlay Traditional Chinese 6 40X0382 1 1 X 203 Operator panel overlay Korean 6 40X0383 1 1 X 204 Operator panel overlay Korean 7 40X5627 1 1 Operator panel assembly X203 7 40X5628 1 1 Operator panel assembly X204 8 40X5758 1 1 Left flatbed cover 9 40X5768 1 1 ADF separator roll assembly 9 40X7543 1 1 ADF separator roll assembly Use on machines with s n 5290000 and up 10 40X5631 1 1 ADF top cover 10 40X7542 1 1 ADF top cover Use on machines with s n 5290000 and up NS 40X5770 1 1 ADF separator pad w mylar sheet NS 40X5762 1 1 ADF cable NS 40X5963 1 1 Flatbed cover w o ADF X203 only NS 40X5763 1 1 Operator panel cable NS 40X7544 1 1 Flatbed cushion Parts catalog 7 7 7011 2xx 3xx Electronics Assembly 3 7 8 Service Manual Assembly 3 Electronics 7011 2xx 3xx Puer member mue PAU Destin 1 40X1303 1 1 Laser mirror print assembly X203 X204 Use on machines with serial numbers under 5920000 1 40X5776 Laser diode printhead assembly X203 X204 Use on machines with serial numbers 5920000 and up 2 40X4194 1 1 Fuser assembly 110 V 2 40X4195 1 1 Fuser assembly 220 V 3 40X1325 1 1 Exit sensor assembly 4 40X5625 1 1 Miscellaneous cable assemblies Use on machines with serial numbers under 5920000 Use the LVPS cable in part 40X5780 a Main drive motor b Fuser power e c Toner se
47. X208 and X204 op panel is divided into three sections Selections and setting s 1 2 Ef a Scan Email 3 Fax um Options A 4 This section of the operator panel is used to select the MFP function for a job Copy Activate the copy function to copy a document on the flatbed or ADF X204 only Scan Email Activate the scan Email function Fax Activate the fax function Fax is not available on all models Options Temporarily change size paper source and scale for a job ROPT Diagnostic information 2 5 7011 2xx 3xx Display Main control Stop Cance Menu Enters the administration menu Display View scan copy fax and print options and view status and error messages Stop Cancel Stops print scan and fax jobs Exits a menu and returns to Ready Start Start a copy scan or fax job Right arrow Scroll right Select Accepts menu selections and setting s Left arrow Scrolls left Indicator light 8 Off the power is off b Blinking green The printer is warming up processing data or printing C Solid green The printer is on but idle d Blinking red Operator intervention is needed 9 Back Returns to the previous menu ONDARON 2 6 Service Manual 7011 2xx 3xx Keypad area oo Kol 2ABC 3DEF 4 5JKL 6MNO Redial Pause 7PQRS 8Tw OWXYZ 0 Shortcuts Address Book 4 3 Hook Press 9 to take the line off hook when faxing Press 9 a second time to hang
48. affects both the viewed log and the printed log information 1 Select Clear Log from the Event Log menu and press Select 2 Select YES to clear the Event Log or NO to exit the Clear Log menu If YES is selected Deleting EVENT LOG displays on the screen Press Back s to return to EVENT LOG Scanner Tests ASIC Test This test initiates a scan of the scanner ASIC s memory While this test is executing ASIC Test Running is displayed When the test is complete ASIC Test Passed is displayed if the ASIC memory is ok ASIC Test Failed is displayed if the test fails press the Back or Stop buttons to clear the display message Feed Test This test executes a continuous feed test from ADF or flatbed Note Neither test produces printed output or increments any MPS counters After selecting this test DISPLAY is displayed Running Flatbed xxxx ADF xxxx is displayed while the feed test is executing To stop the test press Back or Stop lf an error occurs during the test Feed Test failed Flatbed xxxx ADF xxxx is displayed press Return or Stop to clear the message Diagnostic aids 3 11 7011 2xx 3xx Sensor Test A series of sensor tests are available to test the scanner s ADF and flatbed sensor functionality The following tests are available ADF paper present This test can be used to test the paper present sensor Open and closed are the two states of the sensor To test the sensor
49. are fed continuously until Stop ma is pressed To Exit the test press Back or Stop Ba Output bin tests The Output bin tests setting is used to test the printer s output bins and its sensors Feed Tests This test verifies that the media from the printer s default input source feeds to the specific output bin Press to select Single or press B and M to select Continuous The Single test feeds one sheet of media to the default output bin No buttons are active during this test The Continuous test feeds media to the default output bin until is pressed The indicator light blinks green and the operator panel displays Select Output Bin Feeding while either of these tests perform Base Sensor Test These tests allow you to verify the correct functioning of the front door input and output sensors 1 Select Base Sensor Test from Diag Menu and press Select 2 Select the sensor you want to test and press Select 7 The following test are available Exit Front door and Input Printer setup Defaults US Non US defaults changes whether the printer uses the US factory defaults or the non US factory defaults The setting s affected include paper size envelope size PCL symbol set code pages and units of measure Changing this setting resets the printer to factory defaults and data may be lost It cannot be undone Perm Page Count You can view b
50. en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder pa belgelaengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig udsaettes for en laserstr ling over Klasse l niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser X Service Manual 7011 2xx 3xx Huomautus laserlaitteesta Tama kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J maarityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 m rityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan lllb 3b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometria Laserjarjestelma ja kirjoitin on suunniteltu siten etta kayttaja ei altistu luokan maarityksia voimakkaammalle sateilylle kirjoittimen normaalin toiminnan kayttajan tekemien huoltotoimien tai muiden huoltotoimien yhteydessa VARO Avattaessa ja suojalukitus ohitettaessa o
51. ideia eae 7 8 Assembly 4 Flare coccccnesiceesessegeeeaeseuaeed vada dsedecdans AA a 7 10 Assembly 5 Miscellaneous e oso coder RR PE PREIS RE RUP pirer hiie eee dee REP eed 7 12 ee ere rere ree TT eT ee ER RR A ee ere l 1 Part number INOX ea cama ba aaa dd EK E E ERE RR dese dade GRE kid REA RAE dd ui l 5 vii 7011 2xx viii Service Manual 7011 2xx 3xx Notices and safety information The following laser notice labels may be affixed to this printer as shown Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen Landern gilt der Drucker als Laserprodukt der Klasse der die Anforderungen der IEC International Electrotechnic
52. in V27 terminal modulation scheme Send setting s Adjust the Transmit Level Check line quality 888 Failure to transmit training successfully Adjust Transmit Level at 2400 bps in V27 terminal modulation Check line quality scheme 889 Failed to connect at the minimum Adjust Transmit Level speed supported by the MFP e Incompatible connection 88A Failed to connect using V 34 Check line quality modulation scheme Adjust to a lower modulation scheme Adjust Transmit Level Receive Threshold values 901 No fax tones detected from remote Verify destination phone number end Verify that the remote fax is authorized to receive faxes 902 No dial tone detected e Check by enabling Behind a PABX setting Check phone line Check MFD modem hardware 903 Busy tone detected Check with remote end if successive attempts fail 904 Hardware error detected See Modem service check on page 2 29 905 A timeout occurred after dialing the Check with remote end if successive number and waiting for a response attempts fail 906 Fax canceled by user No action needed 907 Modem detected a digital line Verify the MFP is connected to an analog connection line See Fax transmission service check on page 2 45 908 Phone line was disconnected Restore phone line connection A00 Received request for unsupported No action needed function from remote fax device 2 16 Service Manual Fax error log codes Continue
53. is covering the paper path sensor See ADF service check on page 2 23 2 18 Service Manual User attendance messages 7011 2xx 3xx The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that must be resolved This topic provides a list of all printer messages explains what they mean and tells how to clear the messages The following table lists the messages in alphanumerical order A message can also be located using the index User status and attendance messages User primary message Explanation Close Door Message clears when upper and lower doors are closed Insert Tray x This message is displayed when the printer requests the user to insert tray x before it can continue printing the job The printer needs to pick media from the missing tray or the trays below it Tray x Tray 1 Note This message displays when refilling the trays during a job Before filling tray a tray take the printer offline by pressing Stop gg and wait for pages to stop feeding into the output bin The following actions can be taken Insert the requested tray Cancel the current job No Analog Phone Line An analog line is not detected as being plugged into the modem If the device is in Analog mode this has a source of Fax Memory Full cannot send faxes After a start there is no memory to do the fax job Attempted fax is can
54. negative change moves the image to the Each increment corresponds to 4 right No compression or expansion occurs pixels at 600 dpi 0 00666 in or 0 1693 mm The default is 0 Right margin 50 to 50 A positive change moves the image to the left Each increment corresponds to an ea negative change moves the image to the approximate shift of 4 pixels at 600 dpi The default is O Print another copy of the Quick Test to verify your changes Continue changing the setting s by repeating steps 3 through 5 Quick test The Quick Test contains the following information Print registration setting s Alignment diamonds at the left right top and bottom Horizontal lines to check for skew General printer information including current page count serial number and code level Lexmark x54x Quick Test Device tafermation MARGIN SETTINGS To print the Quick Test page Note Print the Quick Test Page on letter or A4 paper 1 2 Select REGISTRATION from DIAGNOSTICS Use 4 or B to select Quick Test and press v The message Quick Test Printing appears on the display Once the Quick Test Page completes printing the Registration screen displays again 3 4 Service Manual 7011 2xx 3xx Print Tests Input source tests The purpose of the diagnostic PRINT T
55. or select Activate to turn Demo Mode on Factory defaults Sets the majority of printer values back to their factory default setting s Warning This selection cannot be reversed so this operation should be used only as a last resort to fix any printer problem When factory default setting s are restored e All downloaded resources fonts macros symbol sets in the printer memory RAM are deleted All menu setting s return to the factory default setting except The Display Language setting in the Setup Menu All setting s in the Parallel Menu Serial Menu Network Menu Infrared Menu Local Talk Menu and USB Menu To print current menu setting s 3 18 Service Manual 7011 2xx 3xx It is recommended that you first print the customer s current setting s by printing a copy of the Menu setting s pages Customer setting s are available from the Ready prompt Diagnostics Menu setting s are available in the Diagnostics Menu and Config Menu setting s are available in the Config Menu Turn off the printer or select Exit Config Menu At the Ready prompt select Menus and press Select v Select Reports and press Select Select Menu setting s Page and press Select Enter the Diagnostic Menu select Reports Menu setting s Page and press Select v See Menu setting s Page on page 3 18 Turn off the printer or select Exit Diags Enter Configuration Menu select Reports Menu setting s Page and pres
56. radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declarac o sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamentac o DHHS 21 CFR Subcapitulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe nao sao considerados perigosos Internamente a impressora cont m um produto laser da Classe Illb 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiagao laser superior a um nivel de Classe durante a operac o normal a manutenc o feita pelo utilizador ou condic es de assist ncia prescritas Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 1 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse Illb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte
57. retainer lever to unlock the separator roll from the ADF mechanism 3 Lift the separator roll upward 4 Remove the ADF separator roll from the MFP 4 44 Service Manual 7011 2xx 3xx ADF separator pad removal 1 Remove the ADF separator pad See ADF separator pad removal on page 4 45 2 Use a small screw driver or spring hook to carefully remove the white nylon clip A which fastens the pad to the ADF unit C B A 3 Remove the clear mylar sheet B 4 Pull the separator pad B up and back removing it from the two anchors C at the rear of the pad Repair information 4 45 7011 2xx 3xx ADF assembly removal 1 Remove the screw A that secures the ADF cable housing cover to the ADF assembly 2 Disconnect the ADF cable from the ADF unit 4 46 Service Manual 7011 2xx 3xx 3 Lift the ADF unit up and away from the flatbed Note The scanner registration must be set after replacing the ADF assembly See Scanner Manual Registration on page 3 20 ADF cable removal Remove ADF See ADF assembly removal on page 4 46 Disconnect the ADF cable from J2 on the controller board Remove flatbed See Flatbed removal on page 4 48 Route the ADF cable through the flatbed assembly Art Here mit aud cd cag Repair information 4 47 7011 2xx 3xx Flatbed removal 1 Remove the right cover See Right side cover removal on page 4 7 2 Disconnect the flatbed mot
58. service check continued FRU Action Unplug the MFP and disconnect the fuser lamp cable plug from the LVPS HVPS board connector CN102 Check for continuity across the fuser lamp by checking across the connector pins i b e If there is continuity go to Step 1 Continuity amp cable i inui inui LVPS HVPS If there is no continuity go to Step 2 No continuity Fuser Step 1 Continuity Turn the MFP on with only the fuser power disconnected Measure the voltage at connector CN102 on the LVPS HVPS It should match the line voltage If line voltage is not present see LVPS HVPS service check on page 2 28 for more information Make sure the fuser thermistor is correctly connected to the controller board If the problem persists disconnect the thermistor cable at J15 and check for less than 5 V dc on pin 1 Pin 2 should be ground If line voltage is incorrect on pin 1 see Controller card service check on page 2 25 for more information Step 2 No continuity Check the lamp cable for continuity If correct replace the fuser e If incorrect replace the lamp cable Disconnect the thermistor cable from J10 on the controller card Measure the resistance across the ends of the thermistor cable See Controller card on page 5 4 for more information Replace the fuser assembly if the resistance is lower than 1K ohm or shorted Note Resistance measures approximately 240K ohms when cool and 1 4K ohms hot
59. the cables to the controller card Repair information 4 13 7011 2xx 3xx 5 Remove the screw A securing the USB port at the back of the MFP 4 14 Service Manual 7011 2xx 3xx 6 Remove four screws B that secure the controller card to the metal side frame LI E H ki B 7 Carefully lift the card and remove Note The scanner registration and calibration as well as printer registration must be set after replacing the controller card See Registration on page 3 3 and Scanner Manual Registration on page 3 20 Also the serial number Serial Number on page 3 8 must be set Repair information 4 15 7011 2xx 3xx Cover open sensor removal 1 Remove right side cover 2 Remove the toroid from the group of cables located at the top of the controller card 3 Disconnect the cover open switch at J11 on the controller card and extract the cable 4 Use a small Phillips screwdriver to remove the screw A that secures the sensor to the printer frame 5 Slide the sensor from the positioning post 4 16 Service Manual 7011 2xx 3xx Developer drive coupling assembly removal 1 Remove the left side cover See Left side cover removal on page 4 4 2 Carefully place the MFP on its right side Protect the cover from marring 3 Remove four screws A in the gear train metal cover A 4 Remove the gear train metal cover 5 Remove the conical spring B and
60. the screw and lever pawl C 6 Remove the clutch assembly If the pieces come apart they can be easily reassembled if necessary 4 26 Service Manual 7011 2xx 3xx Input sensor 1 removal Remove the right side cover See Right side cover removal on page 4 7 for more information Disconnect the sensor cable at J17 on the controller card front near top of card Carefully place the MFP on its back Using a small shank screwdriver remove the screw A behind the ACM auto compensator pivot that holds the paper sensor in place Soh 5 Remove the sensor and the attached cable flag and spring 6 Re install the sensor so that the flag is spring loaded against the pages as it advances in its path 7 Verify the cable is captured and out of the paper path Repair information 4 27 7011 2xx 3xx Input sensor 2 manual feed removal Open the right side cover See Right side cover removal on page 4 7 for more information Disconnect the sensor cable at J18 on the controller card front top of card Remove the paper tray Carefully place the MFP on its back with the bottom of the MFP facing you Remove the screw A beside the left pick tire Pom 5 Remove the sensor and its attached cable 6 Re install the new sensor in the same orientation as the old The flag should be spring loaded against the leading edge of an advancing sheet 7 Verify the cable is captured and away from the paper path 4 2
61. tries to feed paper See Paper feed service checks on page 2 33 CIS Lamp fails to initialize See Flatbed service check on page 2 24 MFP symptom table Symptom Action Front access cover will not close See Cover interlock switch service check on page 2 26 Fuser parts melted See Hot fuser service check on page 2 28 Toner not fused to the paper See Poor fusing of image on page 2 36 Blank page See Blank page on page 2 35 Black page See Black page on page 2 35 Heavy background See Heavy background on page 2 36 Light print See Light print on page 2 37 White or black lines or bands See White or black lines or bands on page 2 37 Toner on back of page See Toner on back of page on page 2 37 Paper jams See Paper feed service checks on page 2 33 2 2 Service Manual 7011 2xx 3xx Symptom Action Main motor noisy or does not move See Main motor service check on page 2 29 MFP emits a squeeking or chirping sound when printing See Squeeky print service check on page 2 44 MFP emits a grinding noise and a 902 error results Check the cartridge and PC roll assembly for proper installation Re Paper never picks See Paper never picks on page 2 33 Paper feeds continuously See Paper picks during POST and or continuously on page 2 33 Skewed pape
62. xx System software error service check Service Manual 7011 2xx 3xx Conventions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software There are several types of caution statements CAUTION A caution identifies something that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task CAUTION AN This type of caution indicates a hot surface CAUTION This type of caution indicates a tipping hazard gt Conventions XVii 7011 2xx 3xx xviii Service Manual 7011 2xx 3xx 1 General information The Lexmark X203 and X204 are MFPs that combine print scan copy e mail and fax features into a single device designed for small workgroups Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostic information on page 2 1 for more information See Repair information on page 4 1 to help identify parts After completing the repair perform tests as needed to
63. 00 BPS V 17 2400 4800 BPS V 27 7200 9600 BPS V 29 Error correcting ITU T 30 Speed dial Maximum of 99 Based on 10 digit phone numbers Group fax 99 locations Based on 10 digit phone numbers with a maximum of 512 characters Broadcast 99 locations Manual fax Yes Fax from PC Yes Tips on preventing jams You can avoid most paper jams by correctly loading paper and specialty media The following hints can help you avoid paper jams Do not load wrinkled creased or damp paper e Never mix media types within a tray Flex fan and straighten paper before you load it e Do not exceed the maximum stack height Push all trays firmly into the printer after loading them Make sure the guides in the trays are positioned snugly against the paper or specialty media Donot remove paper trays while a job is printing Wait for a Load Paper or Ready light sequence before you remove the tray e Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossing Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in the sealed position 1 6 Service Manual 7011 2xx 3xx e Use only recommended paper Refer to the C
64. 17 Did this fix the issue Diagnostic information 2 47 7011 2xx 3xx Step 17 Questions actions Go to the Administrator menu Enter the Fax setting s Analog Fax setting s submenu Verify the remote device number is not in the Banned Fax List user setting Is the remote device number in the banned fax list Yes Go to step 18 No Go to step 19 18 Remove the remote number from the banned fax list Did this fix the problem Problem resolved Go to step 19 19 Adjust the Receive Threshold setting in the SE menu press 411 to enter the SE menu enter Modem setting s and select Receive Threshold Test by adjusting the received signal level by decreasing increasing the Receive Threshold setting in steps of 2db For example if default value is 43 db changing it to 45db will decrease the received signal level by 2db and changing it to 41db will increase the received signal level by 2db Recommended adjustment range is between 33db and 48db in 2db steps Did this fix the problem Problem resolved Go to step 20 20 Press 411 to enter the SE Menu Select Print Logs Print the T30 transmission job log Check the error code being reported See Fax error codes on page 2 14 Perform the suggested resolution for the error Did this fix the problem Problem resolved Contact your second level of support See Escala
65. 315 Lexmark X204n Parts catalog 7 1 7011 2xx 3xx Assembly 1 Covers 7 2 Service Manual Assembly 1 Covers 7011 2xx 3xx Asm Part Units Units Description Index number mach FRU 1 40X5635 1 1 Top cover 2 40X5638 1 1 Rear cover assembly 3 40X5637 1 1 Right cover 4 40X5774 1 1 Main tray 5 40X5640 1 1 Front cover assembly 6 40X5636 1 1 Left cover 7 40X5764 1 1 Cam follower w spring NS 40X5775 1 1 Front access door strap Parts catalog 7 3 7011 2xx 3xx Assembly 2 Scanner 7 4 Service Manual Assembly 2 Scanner 7011 2xx 3xx Asm Part Units Units Description Index number mach FRU 1 40X5632 1 1 ADF input tray assembly 2 40X5761 1 1 ADF assembly X204 Only 3 40X5767 1 1 Flatbed assembly 4 40X5759 1 1 Right flatbed cover 5 40X5641 1 1 Scanner front cover 6 40X0384 1 1 X 203 Operator panel overlay English 6 40X0385 1 1 X 204 Operator panel overlay English 6 40X0354 1 1 X 203 Operator panel overlay Spanish 6 40X0355 1 1 X 204 Operator panel overlay Spanish 6 40X0348 1 1 X 203 Operator panel overlay French 6 40X0349 1 1 X 204 Operator panel overlay French 6 40X0356 1 1 X 203 Operator panel overlay Brazilian Portuguese 6 40X0357 1 1 X 204 Operator panel overlay Brazilian Portuguese 6 40X0352 1 1 X 203 Operator panel overlay German 6 40X0353 1 1 X 204 Operator panel overlay German 6 40X0350 1 1 X 203 Operator panel over
66. 8 Service Manual 7011 2xx 3xx LVPS HVPS card assembly removal Note If you are installing a new power supply for an X203 with a serial number of 5920000 or less or an X204 with a serial number of 5920000 or less you will also need to install a new controller board See Controller card removal on page 4 13 X203 X204 machines with a serial number greater than 5920000 use power supply 40X6009 110V 40X6010 220V Remove the cover extender if installed paper tray Remove the right cover See Right side cover removal on page 4 7 Remove the left cover See Left side cover removal on page 4 4 Remove the rear cover See Rear cover removal on page 4 5 for more information Remove two screws A one left of the power switch and the other at the opposite side of the panel Place the MFP onto its back with the rear and bottom of the MFP in view Remove the screws B securing the two foot brackets AO ll Repair information 4 29 7011 2xx 3xx 8 Remove four screws C in the bottom of the metal cover 4 30 Service Manual 7011 2xx 3xx 10 Rotate the power supply assembly so the remaining cables can be removed Bear EVT1 0 110V 001 11 Remove the LVPS HVPS card and cover LVPS HVPS to controller card cable removal AN Note Use the cable in part number 40X6113 machines with a serial number greater than 5920000 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on p
67. 81 1 1 Power cord 1 8M straight Taiwan NS 40X0296 1 1 Power cord 1 8M straight Australia NS 3050388 1 1 Relocation kit X203 NS 3050389 1 1 Relocation kit X204 7 12 Service Manual Index Numerics 2xx paper jams 2 18 200 201 paper jam 3 24 200 paper jam 3 24 201 paper jam 3 25 202 paper jam 3 26 241 paper jam 3 28 251 paper jam 3 29 290 294 paper jams 3 31 840 xx service check 2 41 A abbreviations 1 8 accessing service menus 3 1 acronyms 1 8 ADF assembly parts catalog 7 5 removal 4 46 ADF cable removal 4 47 ADF edge erase 3 19 ADF manual registration 3 20 ADF pick roll assembly removal 4 44 ADF separator pad removal 4 45 ADF top cover removal 4 43 autocompensator clutch removal 4 26 autocompensator tires 4 22 B base sensor test 3 7 Button Test 3 5 C cables fuser power cable 4 25 LVPS HVPS to controller card cable 4 31 card cage removal 4 12 Config Menu description 3 1 configuration menu 3 17 ADF edge erase 3 19 Demo Mode 3 18 disable scanner 3 21 Energy Conserve 3 19 Event Log 3 18 Exit Config Menu 3 21 Factory Defaults 3 18 FB edge erase 3 19 font sharpening 3 21 format fax storage 3 19 Panel Menus 3 18 7011 2xx 3xx prt quality pages 3 17 reduced curl 3 21 Reports Menu Settings Page 3 18 reports 3 18 menu settings page 3 18 reset PC count 3 17 scanner manual registration 3 20 USB scan to local 3 17 USB speed 3 21 connections 5 3 controller
68. C 825 ES dn TE MRI dh IRA Rf EE X TT ED OLA PAX Ib 3b 830 OC FEBRES ELA A EEG HK WE XA 770 795 nm ZE ZF A IMHE ERRE VE WA HEP ERIE EA AR SS ARE ih DET DE EY BHEAE 188 alo ASSO CHS DHHS 21 CFR Subchapter 39 PHS Bahu Uee ozod eS dtgren 12 19 ejl E IEC 825 132 Este 1E ol SORA 188 HSL isa AOA ASSES HNE Aog 7l FEJLICI BIAS 5 PASE WS OLeAl Lpo z alo X gA1 770 795 LE n E 9 ups ol A HmoH Class III 3b ajo x1 amp cyto zhu RELICH E alo x Aj elut zgage BA 45 SOL HA E BLE Weg MHA SERA 7 Q Class FE al o x il Boll Ao Aii 4218 Sic gallo Sg Sur Xil Service Manual 7011 2xx 3xx Safety information e The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the AN product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task
69. ESTS is to verify that the printer can print on media from each of the installed input options The contents of the Print Test Page vary depending on the media installed in the selected input source Check each Test Page from each source to assist in print quality and paper feed problems To run the Print Test Page 1 Select PRINT TESTS from the Diag Menu and press Select 7 2 Select the media source Tray 1 or Manual Feeder and press Select 7 lt 3 Select Single or Continuous and press Select If Single is selected a single page is printed f Continuous is selected printing continues until Stop gl is pressed to cancel the test If a source is selected that contains envelopes an envelope test pattern is printed If Continuous is selected the test pattern is printed only on the first envelope Note The Print Test Page always prints on one side of the paper regardless of the duplex setting 4 Press Back 5 to return to PRINT TESTS Print quality test pages Prt Quality Pgs The print quality test consists of 4 pages Pages one and two contain a mixture of graphics and text The remainder of the pages contain only graphics The test prints on the media in tray 1 This test may be printed from either Configuration Menu or the Diagnostics Menu To run the print quality pages from the Diagnostics Menu 1 Select PRINT TESTS and press Select 7
70. Edition August 1 2013 SS Lexmark X203n and X204n Service Manual PE EP e Table of contents e Start diagnostics e Safety and notices e Trademarks e Index LEXMARK 7011 2xx Edition August 1 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in
71. Fax Send setting s 800 Received EOT unexpectedly from the e If error persists disable V34 modulation modem in V34 mode scheme 802 Too many time outs occurred during If error persists disable ECM mode ECM reception 803 Fax canceled by user No action needed 804 Unexpectedly received a disconnect Check line quality command from the remote end Adjust Transmit Level Receive Threshold values Remote device could be requesting an unsupported feature 805 Remote fax device failed to respond to Adjust Transmit Level Receive the DCS command Threshold values Remote device could be malfunctioning 808 T1 timeout occurred when trying to Adjust Transmit Level Receive establish a connection with a remote Threshold values fax device 809 T2 Timeout occurred due to loss of Adjust Transmit Level Receive command response synchronization Threshold values 80A T5 Timeout occurred when transmitting Check line quality image data to remote fax device Adjust Transmit Level Select a lower Max Speed value under Fax Send setting s 2 14 Service Manual Fax error log codes Continued 7011 2xx 3xx in V17 V27 terminal modulation schemes Error code Description Action 80B Too many errors when transmitting in Check line quality ECM mode Adjust Transmit Level Select a lower Max Speed value under Fax Send setting s 80C Remote device faile
72. Scanner ADF pick roll assembly removal 0 00 cece eee eee eee eee eee 4 44 ADF Separator pad remoVal avaricia RR ERR CE GRE RE SR Gm AE RR CR ORO es 4 45 ADF assembly removal soria sexo ta XO a EUER T RR d AAA d 4 46 ADP cable FEMOVAL 42a ne tatii Ad dd bob os 4 47 FlatbBd FBmoVal aus Eu opaco S Rn ta died cede cease aaa OP RUP dani ad 4 48 Locations and connections nn 5 1 Locations ict tice a ieee eee eee ORR eRe Meme Heme 5 1 vi Service Manual 7011 2xx 3xx Front VIEW lt a sate eames Ra a eee UU RAE eee RC E OP RIA RR RC 5 1 A ae aaa a i i ia ie a di i 5 2 CONNECTIONS 200 a edqipa beb an AAN AAA c er dt i i i Ro 5 3 Power Supply BOSE scsi Saa i dob ERE FERE ERR IU danii el Qi i n a ewe 5 3 Power supply board connections 0 0cc cece eee cece 5 3 Controller Card 4 522 boh iria m a anti E DUC ete eR ACA ROO ea em b 5 4 Controller card connections n cima o skr ah A RU Rh RAW REA RA RA dd 5 5 Preventive Maintenance rr 6 1 Pinter SNe sabras caia datada as 6 1 SOM ai A ii A ae AA AA 6 1 Parts catal g MAA 7 1 How to use tliis pants Catalog soci ica RARE Bad A ERG das aa is 7 1 Model information used in the parts catalog oooooooorcorncrn eee 7 1 Assembly 15 GOVE csciicctodesdatdtagks sube sslba xA ga selbe ier hides Rid NR sana wea 7 2 Assembly 2 S anner 1430502440004 gorse Giese elise P RA P AN PR EE eai Perd FR RE E SAPE 7 4 Assembly d FIGCHONICS o acea nai e qe ge a Er d ade weenie d
73. TTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Safety information Xiii 7011 2xx 3xx Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt Wahrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zustandige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gefahrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein mu Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del disefio original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimien
74. Traditional Chinese 7 7 X203 operator panel overlay Korean 7 7 X204 Operator panel overlay Korean 7 7 X 203n Operator panel overlay English 7 5 X 204 Operator panel overlay English 7 5 Part number index l 5 7011 2xx 3xx 40X0386 Fax card sia ee toate SS See Sh Se SHAPES B 7 9 40X1303 Laser mirror print assembly X208 X204 7 9 40X1323 Input 1 sensor assembly 0 re eee eee ee ee eee eee 7 9 40X1324 Input 2 sensor assembly manual 7 9 40X1325 Exit sensor assembly r eee 7 9 40X1326 Cover open sensor assembly ere errr eee ree eee ee 7 9 40X1328 Cooling fan eee eee ee eee ee 7 9 40X1329 Developer drive coupling assembly 7 11 40X1330 Manual feed clutch CBM eee e eer re eee eee eee ee 7 11 40X1331 ACM clutch CBM eee eee 7 11 40X1333 Cable assembly misc fuser power 7 9 40X1333 Cable assembly misc main drive motor 7 9 40X1333 Cable assembly misc
75. achine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Model information used in the parts catalog If the printhead controller board or cables are being replaced check the serial number label on the rear of the machine for the serial number and machine type model number Match the serial number on the label up to the serial number range referenced in the parts catalog for the part being replaced Also match the machine type model with the machine type model that is referenced in the parts catalog for the part being replaced There is also a label inside the front door of the machine Machine type and model Description 7011 200 Lexmark X203n 7011 215 Lexmark X204n Note When replacing the controller printhead power supplies and cables make a note of the printer serial number before ordering the replacement parts Machi
76. adjusted to Low Medium or High The default setting is Medium Diagnostic aids 3 9 7011 2xx 3xx Gap Adjust Adjusts the minimum gap between sheets during printing This setting reduces speed pages per minute but can be used to reduce curl of printed media and improve stacking in the output bin The range is 0 default to 255 Adjusting by one results in 9 mm of increased gap Auto Dark Adjust This setting attempts to optimize the amount of toner used when printing with a specific operating point Each time this setting executes the printer performs the following e Calibrates its toner density sensor Measures the reflectivity of its bare drum e Prints patches on the drum and measures the drum s reflectivity through the patches e Cleans the transfer roll e Calculates reflectivity ratios and operating points in order to attain each operating point s darkness target e Modifies the EP mechanism as necessary to adjust toner darkness No messages are displayed on the operator panel to give any indication that this test is running When deactivated the printer disables Reports Main setting s Page To print the Menu setting s Page 1 Select Reports from Diag Menu and press Select 7 2 Select Menu setting s Page and press Select v Event Log Display Log The event log provides a history of printer errors It contains the 12 most recent errors that have occurred on the printer The most recent e
77. age 4 29 for more information 2 Remove the controller card cover See Controller card removal on page 4 13 for more information 3 Unplug the cable at J22 on the controller card and extract the cable Note The card may not have to be completely removed to disconnect the cable Repair information 4 31 7011 2xx 3xx Manual feed clutch assembly removal 1 Remove the left side cover See Left side cover removal on page 4 4 2 Place the MFP on its right side Protect the cover from being marred 3 Remove the four screws A in the gear train metal cover A 4 Remove the clip B from the shaft of the pick up clutch assembly 5 Remove the screw C and lever pawl 6 Remove the clutch assembly If the pieces come apart they can be easily reassembled if necessary 4 32 Service Manual 7011 2xx 3xx Operator panel bezel removal 1 Remove the front flatbed cover See Flatbed front cover removal on page 4 9 2 Gently pry the bezel away from the operator panel starting at one of the front corners and working across the bezel 3 Remove the bezel from the MFP Operator panel cable removal 1 Remove right cover 2 Remove operator panel 3 Disconnect the operator panel cable from the controller card Repair information 4 33 7011 2xx 3xx 4 Route the cable throught the flatbed assembly and the base printer top cover 5 Remove the cable from the MFP 4 34 Service Manual 7011 2xx
78. al Commission 60825 1 gem amtlicher Best tigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse Illb 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der Lange 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem Ber Wartung durch den Kundendienst Laserbestrahlung die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe l Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe lllb 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanometres L imprimante et son syst me laser sont concus pour impossible dans des conditions normales d utilisation d entretien par l utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conf
79. ample only use actual sheet Lexmark Hd Quick Test Device Information Printer Margin Settings RETA 4 In the Registration menu select the right margin setting 5 To determine the margin setting choose the value that is closest to the darkest bar on the center graph of the margin page Add that value to the current right margin setting printed on the left hand side of the margin page The right margin setting will also appear on the operator panel display For example if the right margin setting on the page is 2 and the number that is closest to the darkest line on the graph is 3 2 3 then the right margin setting will be equal to 1 6 Press 4 or B to the desired setting and press lt 7 Print the Quick Test page again and check that the darkest line in the center graph is equal to zero If it is then check to see if the left top and bottom margins are detected If it is not then repeat step 5 Note The alignment of the left margin positions the black plane to the right or left The alignment of the right margin does not alter the margins and should only be used to adjust the printhead 3 14 Service Manual 7011 2xx 3xx Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed Use a pencil to mark the screw locations of the old printhead on the metal frame Align the new printhead relative to the location of the old printhead
80. an be taken e press Select M to clear the message Any data received on the USB port is discarded press Menus to access the Busy Waiting Menu The following functions may be available Turn the printer power off and then back on to reset the printer Reset Active Bin Check Supply Levels Make sure the USB Buffer menu item is not set to Disabled press Menus Eto access the Administrative Menus select Network Ports USB Menu and USB Buffer 84 PC Kit Life Warning 84 Replace PC Kit Replace the PC kit to ensure print quality 88 Cartridge Low This warning is displayed when the cartridge is low Press Check to continue Scan job too long The scan job exceeds the maximum number of pages Break the scan job into multiple small jobs Cancel the scan job 2 22 Service Manual 7011 2xx 3xx Service checks Service checks which involve measuring voltages on the LVPS HVPS low voltage power supply high voltage power supply board should be performed with the MFP positioned on its back side Note When you make voltage readings always use frame ground unless another ground is specified See the wiring diagram in the back of the book for more information ADF service check FRU Action ADF Ensure that the proper paper size is being used in the ADF Are the paper guides on the ADF tray properly adjusted Inspect the ADF separator roll and ADF separator pad for wear If th
81. and right flatbed cover removals Note These steps are used for both the left and right flatbed covers 1 Lift the ADF to the upright position 2 Disengage the five tabs securing the cover to the flatbed Note The tabs are the same for both covers 4 10 Service Manual 7011 2xx 3xx 3 Lift the cover up and out 4 Remove the cover from the MFP Repair information 4 11 7011 2xx 3xx Card cage removal 1 Remove right cover 2 Remove screw A securing the card cage to the frame 3 Press in metal tab and remove card cage 4 12 Service Manual 7011 2xx 3xx Controller card removal Warning If you are replacing the operator panel and controller card do not replace them at the same time Replacing both parts at the same time will result in settings being lost 1 Replace the controller card first and POR the MFP to Ready 2 Replace the operator panel and POR the MFP to Ready Note Do not use a new controller card or operater panel for testing purposes Warning Always touch a ground before touching the card Warning Handle the card by the edges Note Use part number 40X1548 for the X203 serial number 5920000 or greater Note Use part number 40X1549 for the X204n serial number 5920000 and greater 1 Remove the right cover 2 Remove the card cage See Card cage removal on page 4 12 3 Remove snap on toroid holding the cables at the top of the controller card 4 Disconnect all
82. ard Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which paper provides optimum results for the current printing environment Tools The removal and adjustment procedures require the following tools and equipment Magnetic tip Phillips screwdrivers 1 and 2 Volt ohmmeter e Spring hook Needle nose pliers e Slotted screwdriver General information 1 7 7011 2xx 3xx Acronyms ACM ADF AFE ASIC CBM CIS CIS CRC DBCS DIMM ECC ECM ENA EOL FB FRU HBP HV HVPS INTL LCD LED LVPS MFP MH MMR MR NAND NVRAM OPC PCL POR POST PPDS PRC PSO RAM RIP SDR SEF SRAM USB V ac V dc 1 8 Service Manual Autocompensator Mechanism or paper feed Automatic document feeder Analog front end Application Specific Integrated Circuit Complete Bill Of Material Charge coupled device Contact image sensor Cyclic redundancy check Double byte character set Dual In Line Memory Module Error correcting code Error correction mode External Network Adapter End of line Flatbed Field Replaceable Unit Host Based Printing High Voltage High Voltage Power Supply International Liquid crystal diode Light emitting diode Low Voltage Power Supply Multi Function Printer Message handling Modified modified read Modem ready NAND usage NAND gate Nonvolatile Random Access Memory Optical photo conductor Printer Control Language Power On Reset Power On Se
83. ary If this does not correct the problem replace the following FRUs one at a time in the order shown LVPS HVPS board Controller card Partial blank image white spots no periodic pattern FRU Action Toner cartridge not a FRU Remove the toner cartridge assembly and gently shake the assembly to evenly distribute the toner If toner cartridge is low try a new toner cartridge Paper not a FRU Make sure recommended paper is being used Variation in image density horizontally across page FRU Action PC Kit not a FRU The charge roll may have an unbalanced pressure against the photoconductor PC drum Try a new PC Kit Transfer roll Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying even pressure to the PC drum Replace the transfer roll assembly if the springs or bearing show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary Poor fusing of image FRU Action Paper not a FRU Make sure recommended paper is being used Check the media type and texture setting s on the MFP and in the driver Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper See Fuser service check on page 2 27 for more information 2 36 Service Manual
84. at SA Eb rARRRSASPRYS EEEE arrer rrr 1 1 Maintenance approach 422a isin ane s a XC AR AR RACK ened eee CR UIS a e 1 1 MIFP Spe ilicatats us stubs Ego denia aya eee negas bad EE Simi duds DE E 1 1 Minimum clearance requirements ssssssnnnnnnenennnennennmnnzznmn n nnn 1 1 DIMENSIONS siria is 3 c a o AREA EG GR GU Gd RN C ACORN GORGE CR ONCE ER eee Ed a a 1 1 Weights vai cr aa dda b ba kk b mala A A a A A 1 1 MOMOLY ica or A rae bad ARANA RAR A RARA ENA n RC C UR 1 1 Print speed our A A dE AE ANE A A AA A ERE RR dd dM ees 1 2 Printresolullon siii RRA te See Rom RR RR Rol a eRe 1 2 Connectivity and COmpaubIlily siii cairo n RN di RA d a 1 2 Supported external network connections 2 2 00sec eee eee 1 2 POMS n c nd dd amd ni 1 2 Media trays and Supply Capacity amas ihe dr ROCA AAA AAA AAA A rd 1 3 TYPES GRIPA ardor iaa aa 1 4 Scanner SHECHICALONS siii is rn a AAA ARAN 1 5 Fax Specifications X204 only n sn me iaca AR ARTERIA 1 6 Tips n preventing JAMS 20 sata kdo ti AA A a la a 1 6 TOO S cs sai e ar tai rc ir ral RO it RE NU RO e bac RE URN A RUER X EEG DERE GC Y X ERROR CER eee sore i eta E 1 7 Acronyms i aa n 1 8 Diagnostic ni in lua Lu ip A A RE RE RR eA ENDE POE 2 1 DiGi cia exu pipi eben tees PAR AA Ad in iq ka gd we 2 1 Power On Reset POR sequence cooccccccccc en n n n nnns 2 1 Symptom tables sass dienes nies RARAS RAE AAA AAA AR 2 2 POST symptom table aiias seasons sia Seed See FEE A a 2 2
85. ation The main motor runs momentarilv The scanner CIS returns to the home position Close Door will be posted if the cover is open Any cartridge errors such as Defective Cartridge are posted Applicable maintenance messages are posted For example 80 Scheduled Maintenance Applicable toner low messages are posted The MFP displays Ready The function LEDs illuminate Diagnostic information 2 1 7011 2xx 3xx Symptom tables POST symptom table These symptoms may appear during the POST Power on Self Test See Power On Reset POR sequence on page 2 1 for the sequence when the MFP is turned on POST symptom table Symptom Action The main motor cooling fan and fuser do not come on See Controller card service check on page 2 25 POST completes except lights do not come on See Operator panel service check on page 2 31 POST complete except display does not function See Operator panel service check on page 2 31 Main motor does not come on See Main motor service check on page 2 29 Black boxes appear on the display and the MFP fails to function Turn off the MFP wait ten seconds and restart the MFP Fan does not come on See Cooling fan service check on page 2 24 Fuser lamp does not come on See Cold fuser service check on page 2 24 Fuser lamp never turns off See Hot fuser service check on page 2 28 The paper feed picks and
86. ble SCC Failure Front scan module connector or cable failure See Flatbed service check on page 2 24 845 03 Cable SCC Failure Rear scan module connector or cable failure See Flatbed service check on page 2 24 845 04 Cable Failure The connector cable is defective See Flatbed service check on page 2 24 846 07 Front magnification exceeds limits Rear excessive variability for Mono Red Green or Blue See Flatbed service check on page 2 24 847 Modem Failure The Configuration ID bit that describes the device s modem doesn t match the actual modem installed in the device 847 01 Fax Storage The amount of flash storage available on the device is too small Note The NAND Flash partition can shrink as bit failures cause blocks to be invalidated Go to Format Fax Storage on page 3 19 If the issue is not fixed replace the controller board Go to Controller card removal on page 4 13 2 10 Service Manual 7011 2xx 3xx Error Description Action 847 02 Fax Storage The devices flash partition is invalid or unavailable Go to Format Fax Storage on page 3 19 If the issue is not fixed replace the controller board Go to Controller card removal on page 4 13 848 01 Modem Config ID Mismatch A device has a modem installed but its Configuration ID indicates that a modem shouldn t be present Engine software service
87. card 5 4 power supply 5 3 connectivity and compatibility 1 2 controller card removal 4 13 cooling fan symptoms 2 2 cover open sensor removal 4 16 D defaults factory defaults 3 18 Demo Mode 3 18 developer drive coupling assembly removal 4 17 diagnostics menu available tests 3 2 Base Sensor Test 3 7 ep setup 3 9 Event Log Clear Log 3 11 event log 3 10 Hardware Tests Button Test 3 5 DRAM Test 3 6 Panel Test 3 5 Input Tray tests feed tests 3 7 Print Tests input source tests 3 5 Prt Quality Pgs 3 5 print tests 3 5 Printer Setup configuration ID 3 8 printer setup 3 7 REGISTRATION Bottom Margin 3 3 Left Margin 3 4 Right Margin 3 4 Top Margin 3 3 registration 3 3 reports 3 10 Scaner Tests Index l 1 7011 2xx 3xx ASIC test 3 11 Scanner Tests sensor test 3 12 Scanner tests feed test 3 11 Diagnostics Mode description 3 1 Disable scanner 3 21 DRAM Test 3 6 E electronics 7 8 Energy Conserve 3 19 ep setup 3 9 error codes 2 9 error messages paper jams 2 18 service error codes 2 9 user attendance messages 2 19 escalating a fax issue to second level support 2 49 ESD sensitive parts 4 1 event log 3 10 configuration menu 3 18 Exit config menu 3 21 exit sensor removal 4 18 F Factory Defaults 3 18 factory defaults 3 18 fan removal 4 20 fax modem removal 4 21 fax reception service check 2 47 Fax specifications 1 6 fax transmission service check 2 45 FB edge erase 3 19 Font sharpening 3 21 fonts 1 2 F
88. celed Fax Station Name not set up Setup fax name See the user guide for more information Fax Station number not set up Setup fax number See the user guide for more information Insert Duplex Page in Tray x Reload printed page in tray x Cancel J ob appears if the job can be canceled Install Tray x or Cancel job Printer detects that tray x is missing where x is 1 or 2 This message appears if the job was begun but the paper has not yet been retrieved The tray is no longer detected Replace the indicated tray Load source custom string Printer does not detect media meeting the description custom string in Source where source is Tray 1 Multi Page Feeder MP feeder or Envelope Feeder Load the input source with the correct type and size media Cancel the current job Load source custom type Printer does not detect media meeting the description custom type in source where source is Tray 1 Load the input source with the correct type and size media Cancel the current job Load source size Printer does not detect media meeting the size requested in the source indicated Load the input source with the correct type and size media Cancel the current job Load source lype size Printer does not detect media meeting the size or type requested in the source indicated Load the inpu
89. crease the setting s value pressing 4 decreases the value and pressing p increases the value 3 Press y to accept the setting Reduced Curl Note This only apppears on devices with an instant on fuser USB Speed The USB Speed setting is used to set the throughput of the USB port on the MFP The setting s are Auto which is the default and Full Full forces the USB port to run at full speed Exit Config Menu With the Exit Config menu item displayed press Select to exit the Configuration Menu The printer performs a power on reset and returns to normal mode Diagnostic aids 3 21 7011 2xx 3xx SE Menu Print SE Menus General Copyright Displays copyright information Optra Forms mode On or off Code Revision Info Network Code Level Displays network code level Network Compile Info Displays compile information Printer Code Level Displays printer code information Printer Compile Info Displays compile information History Print History Mark History History Mode MAC Set Card Speed LAA Keep Alive NVRAM Dump NVRAM Re init NVRAM NPAP Print Alerts TCP IP netstat r arp a Allow SNMP Set MTU Meditech Mode Raw LPR Mode Gather Debug Enable Debug 3 22 Service Manual 7011 2xx 3xx Paper jams Avoiding jams The following hints can help you avoid jams Use only recommended paper or specialty media For more information see the Card Stock
90. d 7011 2xx 3xx Error code Description Action A01 Received request for unsupported No action needed image width from remote fax device A02 Received request for unsupported No action needed image resolution from remote fax device A03 Received request for unsupported No action needed compression type from remote fax device A04 Received request for unsupported No action needed image length from remote fax device FOO Unknown error occurred No action needed Diagnostic information 2 17 7011 2xx 3xx Paper jam messages Repeating jams or jam messages can be caused by any of the following e Faulty pick solenoids or worn cams of the solenoids Faulty flags or springs e Worn backup rollers at the reference guide e Improperly adjusted reference guide e Debris in the paper path e Paper not of the specified length Note For more information see Paperpath sensor service check on page 2 32 Paper jam messages Message Explanation 200 Paper Jam Remove Cartridge The input sensor under print cartridge is covered too long or is covered during POR or when START is pressed after clearing a different jam or problem The exit sensor could also be covered Remove the print cartridge and open the rear door to remove the media If the message is displayed after the paper is removed the MPF sensor or controller card might be faulty 201 Paper Jam Remove Cartridge Pape
91. d CN201 fuser and controller card respectively Plug LVPS HVPS board to source and turn switch on Verify 24 V dc on pins 8 and 9 at connector CN201 Verify line voltage 110 or 220 V ac across pins 1 and 2 of CN102 f either voltage is not correct replace the LVPS HVPS board f both voltages are correct check the controller card See Controller card service check on page 2 25 for more information Verify grounds 2 26 Service Manual 7011 2xx 3xx Fuser service check When toner is partially fused to the paper it is usually caused by low fuser temperature Note Improper fusing can result from incorrect media setting s in the driver or on the MFP Check those setting s before servicing the fuser Note Make sure the correct voltage fuser is being used on the MFP Warning Avoid handling the lamp as much as possible as it is easily broken Be careful not to touch the glass housing with bare hands because skin acids can weaken the glass The lamp is not a service part The line voltage to the MFP must be within the following limits e 100 V ac 127 V ac for the 110 V model MFP e 200 V ac 240 V ac for the 220 V model MFP Turn the MFP off and wait a few minutes for the fuser lamp to cool Turn the MFP on and observe the lamp turning on during POST You can see the light from the lamp by opening the left side cover and observing the upper opening through which the fuser power cables pass Fuser
92. d on the network setting s page for the device are properly configured For more network troubleshooting information consult the Lexmark Network Setup Guide Step Questions actions Yes No If the device is physically connected to the network verify that the ethernet cable is properly connected on both ends Is the cable properly connected Go to step 3 Go to step 2 Connect the ethernet cable Did this fix the problem Problem resolved Go to step 3 Check the printer s online status under Printers and Faxes on the host computer Delete all print jobs in the print queue Is the printer online and in a Ready state Go to step 5 Go to step 4 Change the printer status to online Did this fix the issue Problem resolved Go to step 5 Diagnostic information 2 29 7011 2xx 3xx Step Questions actions Yes No Does the IP address displayed on the network setting s page match the IP address in the port of the drivers using the printer Go to step 10 Go to step 6 Does the LAN use DHCP Note A printer should use a static IP address on a network Go to step 7 Go to step 9 Are the first two segments if the IP address 169 254 Go to step 8 Go to step 9 POR the printer Is the problem resolved Problem resolved Go to step 10 Reset the address on the printer to match the IP address on the driver Did t
93. d to respond to the Select a lower Max Speed value CTC command under Fax Send setting s Adjust Transmit Level 80D Received too many requests from Check line quality remote end to repeat the previous Adjust Transmit Level command sent Check if line conditions on remote end will facilitate a good connection 80E Functional limitation Remote fax No action needed Issue with the remote device does not support G3 receive device capability 811 Failed to detect a fax device at the Verify MFD is answering to fax call and remote end not a voice call Decrease value of Rings To Answer setting 812 No more data rates available in V34 Adjust to a lower modulation scheme modulation scheme 813 Timeout occurred after waiting too long Adjust Receive Threshold to receive a good frame 814 Tried too many times at selected speed Adjust Transmit Level using V34 modulation scheme Adjust to a lower modulation scheme 815 Fax transmission was interrupted due Troubleshoot MFP if error persists See to power failure Modem service check on page 2 29 818 Fax transmission failed due to Adjust Memory Use setting to allocate insufficient memory to store scanned more memory for send jobs image 819 Fax transmission failed due to Adjust Memory Use setting to allocate insufficient memory to store received more memory for receive jobs image 81A A timeout occurred during transmission Select a lowe
94. e 8 After obtaining a properly adjusted image on the paper tighten all three screws Note The printhead must be aligned electronically See Printhead assembly electronic adjustment on page 3 14 3 16 Service Manual 7011 2xx 3xx Configuration Menu Available menus USB Scan to Local See USB Scan to Local on page 3 17 Reset PC count See Reset PC Cnt on page 3 17 Print Quality Pages See Prt Quality Pages on page 3 17 Reports See Reports on page 3 18 Panel Menus See Panel Menus on page 3 18 Demo Mode See Demo Mode on page 3 18 Factory Defaults See Factory defaults on page 3 18 Energy Conserve See Energy Conserve on page 3 19 Format Fax Storage See Format Fax Storage on page 3 19 ADF Edge Erase See ADF Edge Erase on page 3 19 FB Edge Erase See FB Edge Erase on page 3 19 Scanner Manual Registration See Scanner Manual Registration on page 3 20 Disable Scanner See Disable Scanner on page 3 21 Font Sharpening See Font Sharpening on page 3 21 Reduced Curl See Reduced Curl on page 3 21 USB Speed See USB Speed on page 3 21 Exit Config Menu See Exit Config Menu on page 3 21 USB Scan to Local USB Scan to Local enumerates a USB simple device or USB composite device In the off position the simple USB device is enumerated in the on position th
95. e destination folder where the logs are saved 3 E mail the logs to your next level of support Note Some machine SE menus give you the option of clicking Logs Gzip Compressed If this option is shown in the menu then click it and retrieve the compressed log file Take note of the destination folder where the log file is saved 2 50 Service Manual 7011 2xx 3xx C Collecting the settings from the menu settings page Note The menu settings page is different for each printer For more information see the User s Guide Your next level of support will tell you which page they want to see Copying the menu settings page from the Embedded Web Server EWS Note Make sure your printer is connected to a network or to a print server 1 2 3 4 From a Web browser type http pri nter IP address and then press Enter Click Settings and then select one of the settings page from the links shown on the page Copy all information and then save it as a text file E mail the text file to your next level of support Printing the menu settings page 1 2 From the home screen navigate to Reports Menu Settings Page Print the menu settings page and then use Scan to E mail to send it to your next level of support D Collecting information from the user Ask the user for information about the following Print job being run Operating system used Print driver used Other information on what was happening when the 9yy e
96. e composite USB device is enumerated Reset PC Cnt The Reset PC count menu item is used to reset the count of the PC unit to zero It should only be used under the supervision of your second level support center Prt Quality Pages The Prt Quality Pages can be printed from both the Configuration Menu and the Diagnostics Menu The Configuration Menu is limited in information compared to the pages printed from the Diagnostics Menu To help isolate print quality problems print the Print Quality Test Pages The pages are formatted The Printing Quality Test Pages message appears then the pages print The message remains on the operator panel until all the pages print press Select to print the pages The Print Quality Test Pages contain several pages The first page which is printed in English text contains only a mixture of text and graphics The information includes values of the Quality Menu setting s in setting s and printer and toner cartridge configuration information The remaining pages contain only graphics For samples of the pages see Print quality test pages Prt Quality Pgs on page 3 5 Diagnostic aids 3 17 7011 2xx 3xx Reports Menu setting s Page Print the menu setting s pages to list the customer setting s and to verify printer options are installed correctly It is helpful to print the customer setting s before you restore factory defaults or make major changes To print the menu setting s
97. ed 5 With a hand at each end lift the transfer roll out The springs should remain in place Reinstallation note Verify the springs are inserted into the bearings when re installing 4 40 Service Manual 7011 2xx 3xx i Transport motor cable removal Remove the right cover See Right side cover removal on page 4 7 for more information Unplug the transport motor cable XPRT at J19 Remove the LVPS HVPS card assembly See LVPS HVPS card assembly removal on page 4 29 for more information Extract the cable through the side frame leaving it free at the opening above the LVPS HVPS Remove the fuser See Fuser removal on page 4 23 for more information Extract the cable A through the side frame leaving it free at the opening B above the LVPS HVPS mo OND 7 Unplug the cable at the motor and install the new cable Repair information 4 41 7011 2xx 3xx Scanner ADF paper tray removal 1 Grasp the rear of the tray 2 Pullthe tray up and out 3 Remove the input tray from the MFP 4 42 Service Manual 7011 2xx 3xx Scanner ADF top cover removal 1 Insert a screwdriver between the ADF mechanism housing and the ADF top cover 2 Create a gap between the ADF mechanism and top cover by gently prying with the screw driver 3 Pull the ADF top cover back Repair information 4 43 7011 2xx 3xx Scanner ADF pick roll assembly removal 1 Open the ADF top cover 2 Lift the
98. eive calls Did the phone line work properly 4 Use the MFP on a properly functioning Problem resolved Go to step 5 phone jack Did this fix the problem 5 Is the phone line being used by the MFP an Go to step 8 Go to step 6 analog line 6 Is the line being used a VOIP line Go to step 7 Go to step 8 7 Have the system administrator verify that Go to step 8 Stop here The issue is the VOIP server is configured to receive VOIP related The VOIP faxes provider needs to change Is the server properly configured the server configuration 8 Is the MFP on a PABX Go to step 9 Go to step 10 9 Enable Behind a PABX under fax setting s Problem fixed Disable Behind a PABX in the Administration menu and go to step10 Did this fix the issue Diagnostic information 2 45 7011 2xx 3xx menu Press 411 to enter the SE menu enter Modem setting s and select Transmit Level Test by adjusting the transmitted signal strength by decreasing increasing the Transmit Level setting in steps of 1db For example if default value is 11 db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db Recommended adjustment range is 5 db in 1db steps from the default value Did this fix the problem Step Questions actions Yes No N N N Po Jo DD e gt O SS SS eee 10 Is a dial prefix needed to get an outside Go t
99. errors 900 xx Unrecoverable RIP software error illegal trap See Steps before starting the 9yy service checks on page 2 50 See 900 xx System software error service check on page 2 51 902 xx Engine software error Unrecoverable engine software error Rest the MFP POR If the problem reoccurs replace the 903 xx Paperport link driver error controller board See Controller card service check on page 2 25 904 xx Interface violation by RIP 905 xx Interface violation by paperport device 906 xx RIP interface drive error DC pick motor errors 910 xx DC pick motor stall 911 xx DC pick motor excessive PWM 912 xx DC pick motor below speed 913 xx DC pick motor over speed 914 00 DC pick motor error 914 01 Lost encoder feedback Verify the motor is properly connected to the controller card Transfer service errors 917 xx Transfer service error Replace the transfer roll See Transfer roll service check on page 2 44 Fuser service errors 920 00 Under temperature during steady state control 921 00 Under temperature during standby control 922 00 Fuser failed to ramp to target temperature 923 00 Fuser is over temperature 924 00 Open thermistor check 925 xx Wrong fuser installed The fuser type stored in the cartridge ID does not match the actual fuser installed in the printer Replace the fuser See Fuser service check on page 2 27
100. est by unplugging USB and replugging it with the MFP on If the computer indicates unknown device replace the controller card Toner Low message is displayed and printing stops Press Start Print quality will be diminished Close Front Door message is displayed Make sure the printer cover is closed The media skews or buckles Don t overfill Tray 1 see media capacities in the media types and sizes table in the User s Reference Make sure the paper guides are flush against the edges of the media Diagnostic information 2 39 7011 2xx 3xx Problem Action The paper sticks together MFP feeds multiple sheets of paper Remove the paper from Tray 1 and fan it Don t overfill Tray 1 see media capacities in the media types and sizes chart in the User s Reference The paper fails to feed from Tray 1 Remove the paper from Tray 1 and fan the paper Make sure Tray 1 is selected from the MFP driver Do not overfill the tray Check the condition of the rubber on the paper feed rolls Verify clutch for ACM is not slipping The MFP does not print after a paper jam has been cleared e Clear all jams _ Press Start or V Open and close the MFP cover to restart the MFP Make sure the print cartridge assembly is installed properly Unexpected characters print or characters are missing Ensure correct MFP driver is being used Reset MFP to use
101. ey are worn replace them If they are dirty or have a buildup on them clean them with a damp cloth If the ADF fails to pick check to make sure that the paper height in the ADF input tray is beneath the height marker on the ADF paper guides Inspect the paper present sensor on the ADF Perform the paper present and scan first sensor tests See Sensor Test on page 3 12 Check the flags on the sensor Are they able to move freely If the sensor ADF cable flags are damaged replace the ADF assembly Make sure the ADF cable is securely connected to the ADF and the controller card If the cable is properly connected perform the following checks Check the ADF cable for continuity Check pin 1 on controller card connector J2 for 5V Pin 3 should be ground If voltages are present replace the ADF Controller card If replacing the ADF does not fix the problem replace the controller card If the ADF is multi feeding check the ADF pick roller and pad for dirt Remove EAS them from the MFP and clean them with a lint free cloth and isopropyl alcohol pie pa If the leading edge of the paper is damaged instruct the user to lessen the number of documents being copied from the ADF at one time ADF separator roller If there are excessive misfeeds from the ADF verify that the ADF paper tray and extender are properly installed Skews and jams at the ADF paper present sensor might be caused by an ADF paper tray and extender
102. f the preceding seven digits Each ID can contain a combination of the digits 0 through 9 and the letters A through F Note When the printer detects a Configuration ID that is not defined or invalid the following occurs The default standard model Configuration ID is used instead e Configuration ID is the only function available in DIAGNOSTICS Unless the menu is in DIAGNOSTICS Check Config ID displays To set the configuration ID 1 Select PRINTER SETUP from DIAGNOSTICS and press Select 7 2 Select Configuration ID and press Select v The current value for Configuration ID 1 appears with the left character or digit underlined 3 Enter the Configuration ID 1 Change the left character or digit first e To change a character or digit press 4 to decrease or P to increase the underlined value and press Select 3 8 Service Manual 7011 2xx 3xx To move to the next character or digit press or gt and press Select v When you press Select on the last digit the value will be submitted If Invalid ID appears the entry is discarded and the previous Configuration ID 1 is displayed on the Screen If the process is successful Submitting Selection appears on the display followed by the current value for Configuration ID 2 4 Repeat the steps for entering the Configuration ID 2 and press Select 7 If the Con
103. figuration ID 2 is validated Submitting Selection appears and a check y appears next to Printer Setup 5 Restart the printer A POR is not automatically performed Edge to Edge Enable Edge to Edge Copy This setting is set to either on or off Off is the default setting EP Setup EP Defaults This setting is used to restore each printer setting listed in EP SETUP to its factory default value To restore EP Defaults 1 Select EP Setup from Diag Menu and press Select v 2 Select EP Defaults and press Select 3 Select Restore to reset the values to the factory setting s and select Do Not Restore to exit without changing the setting s To cancel and return to the menus press Back 5 Fuser Temp This adjustment can be used to help solve some customer problems with paper curl on low grade papers and problems with letterheads on some types of media The fuser temperature can be adjusted to Low Normal High The default is Normal To restore EP Defaults 1 Select EP Setup from Diag Menu and press Select 7 2 Select Fuser Temp and press Select 3 Select Normal High or Low The default is Normal Transfer The transfer can be adjusted to Low Medium or High The default setting is Medium Print contrast The print contrast can be adjusted to Low Medium or High The default setting is Medium Charge Roll The charge roll can be
104. ge assembly for contamination or damage Correct as necessary Check continuity between the cable connections on the contact tips below the print cartridge assembly If continuity fails call the next level of service With the MFP off disconnect the LVPS HVPS cable from J22 on the controller card Turn the MFP on and verify 24 V dc on pins 8 and 9 of the cable Verify ground on pins 7 12 and 14 LVPS HVPS board If the voltage is incorrect replace LVPS HVPS board Controller card f voltage is correct and the toner electrodes are good replace the controller card CIS If the MFP prints a black page when copying a page but prints a job from the host PC properly see Flatbed service check on page 2 24 Diagnostic information 2 35 7011 2xx 3xx Heavy background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life FRU Action Toner cartridge not a FRU PC Kit not a FRU Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean If the toner cartridge and PC Kit are installed correctly try a new PC Kit first and then try a new toner cartridge AA LVPS HVPS Controller card Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and LVPS HVPS board Clean as necess
105. he change POR the MFP to operating mode Run a copy from the flatbed Did the 840 xx error recur Go to step 11 Stop Problem solved 11 Replace the controller board See Controller card removal on page 4 13 Did this fix the problem Problem solved Contact second level support 2 42 Service Manual 7011 2xx 3xx Scan quality service checks Image unclear Problem Action Dirt on flatbed glass or calibration reference plate Clean glass with isopropyl alcohol Black page If the MFP can print normal pages from the host PC see Flatbed service check on page 2 24 Lamp too dark Perform CIS service check See Flatbed service check on page 2 24 Scanner not properly registered Perform scanner registration in diagnostics See Go to Scanner Manual Registration on page 3 20 Irregular movement Problem Action Flatbed motor failure Check the flatbed cable to see if it is properly connected to J1 on the controller Loose belt Visually inspect the belt If the belt is worn or loose replace the scanner base assembly Scanner Freezes No message Is the user using TWAIN and WIA Microsoft Windows scan drivers simultaneously These drivers cannot be used at the same time Home position sensor failure See Flatbed service check on page 2 24 Skewed images from the ADF If there is skew on the last 3 o
106. hey are correct replace the malfunctioning sensor Printhead service check FRU Action Unplug the MFP Disconnect the printhead cables from J13 and J12 on the controller card AN Turn the MFP on Printhead On the 7011 2xx controller card verify 24 V dc on pin 5 at J13 and 5 V dc on pin 7 at J12 On the 7011 3xx controller card verify 24 V dc on pin 2 at J13 and 5 V dc on pin 10 at J12 Verify grounds on pin 4 at J13 and on pins 2 6 and 8 at J12 e f voltages or grounds are incorrect check the controller card See Controller card service check on page 2 25 for more information If voltages are correct replace the printhead cables are included 2 32 Service Manual 7011 2xx 3xx Paper feed service checks Paper jam error indication during POST FRU Action Exit sensor If the exit sensor flag is not resting within the paper exit sensor during POST the MFP displays a paper jam message Make sure the flag is operating freely and is correctly installed Input sensor Make sure the input paper feed sensors are working Input sensor 1 under print cartridge assembly properly A stuck or incorrectly installed sensor and causes this error Input sensor 2 manual Paper picks during POST and or continuously FRU Action ACM auto comp mechanism or paper feed Check the ACM clutch for wear The solenoid clutch interacts with the clutch to control the moti
107. his resolve the issue Problem fixed Go to step 10 10 Have the network admin verify that the printer and PC s IP address have identical subnet addresses Are the subnet addresses the same Go to step 12 Go to step 11 11 Using the subnet address supplied by the network admin assign a unique IP address to the printer Note The printer IP address should match the IP address on the printer driver Did this fix the problem Problem resolved Go to step 12 12 Try using a different ethernet cable Did this remedy the situation Problem resolved Go to step 13 13 Have the network administrator check the network drop for activity Is the drop functioning properly Replace the controller board See Controller card removal on page 4 13 Problem with network 2 30 Service Manual 7011 2xx 3xx Operator panel service check Inspect the operator panel cable for damage Make sure the cable is plugged in securely POR the MFP and check each light for proper operation Operator panel service check FRU Action Operator panel Buttons Controller card Check connector J4 pin 2 for 3 3 V If the voltage is present replace the operator panel If the voltage is not present replace the controller card Perform the panel test and button tests found in diagnostics See Panel Test on page 3 5 and Button Test on page 3 5 If the tests fail replace
108. ia weights Heavy v Normal v Light v Media textures Rough v Normal v Smooth v 1 4 Service Manual 7011 2xx 3xx Scanner specifications General Resolution Optical 1200 dpi Enhanced 9600X9600 dpi TWAIN resolution 9600 dpi WIA resolution 1200 dpi Color depth 24 bit RGB output 8 bit per channel Maximum document width 216 mm 8 5 ADF Scan speed Mono Letter 15 ppm 0600x300 dpi Color Letter 5 ppm Paper Capacity 30 sheets of 20 Ib paper 20 sheets cotton Scan area Max 8 5 x14 e Min 5 5 x8 3 Document width 148mm 216 mm 5 5 8 5 Document length 127mm 356mm 8 3 14 Time to first copy From ready standby 11 5 seconds text or mixed Up to 20 sec in photo mode From power saver 35 5 seconds Flatbed Time to first copy 10 sec Text or mixed Photo 17 to 18 5 sec From power saver 30 to 31 seconds Document size 4 5 x 5 5 to 8 5 x 14 SEF General information 1 5 7011 2xx 3xx Fax Specifications X204 only Transmission rate 3 seconds per page When transmitting at 33 600 bps Compression MH MR MMR Resolutions Receive 200X100 dpi 200X200 dpi 300X300 dpi 400X400 dpi 204X98 dpi 204X196 dpi 204X391 dpi 408X391 dpi Send 200X100 dpi 200X200 dpi 300X300 dpi Modem speed 2400 33 600 BPS maximum V34 half duplex 7200 14 4
109. improperly closed ADF cover Ensure the ADF cover is closed properly ADF cover Diagnostic information 2 23 7011 2xx 3xx Flatbed service check FRU Action Flatbed A Controller card Ensure that connectors J15 J1 and J5 are properly connected Inspect the ribbon cable connection on CIS for proper connection If connector J15 is properly connected verify the following voltages on the controller card Check pin 9 for 3 3V pins 11 13 and 15 for 5V Pins 3 6 and 8 are ground If connector J1 is properly connected verify the following voltages on the controller card Check pin 19 for 12V and pin 20 for 5V If voltages are present replace the flatbed FRU If there are voltage irregularities replace the controller card Cold fuser service check Make sure the correct voltage lamp is installed The voltage rating is stamped on one of the lamp contacts FRU Action AA Fuser AC cables LVPS HVPS Fuser If the fuser lamp comes on and a fuser failure light error code displays be sure the thermistor is contacting the hot roll and the thermistor cable is firmly seated in connector J15 on the controller card Check for excessive toner buildup on the surface of the thermistor Clean as necessary With the MFP unplugged disconnect the thermistor cable from J10 on the controller card Measure the resistance of the thermistor The resistance measures from approximate
110. lay Italian 6 40X0351 1 1 X 204 Operator panel overlay Italian 6 40X0358 1 1 X 203 Operator panel overlay Dutch 6 40X0359 1 1 X 204 Operator panel overlay Dutch 6 40X0360 1 1 X 203 Operator panel overlay Danish 6 40X0361 1 1 X 204 Operator panel overlay Danish 6 40X0362 1 1 X 203 Operator panel overlay Norwegian 6 40X0363 1 1 X 204 Operator panel overlay Norwegian 6 40X0364 1 1 X 203 Operator panel overlay Swedish 6 40X0365 1 1 X 204 Operator panel overlay Swedish 6 40X0366 1 1 X 203 Operator panel overlay Finnish 6 40X0367 1 1 X 204 Operator panel overlay Finnish 6 40X0370 1 1 X 203 Operator panel overlay Russian 6 40X0371 1 1 X 204 Operator panel overlay Russian 6 40X0368 1 1 X 203 Operator panel overlay Polish 6 40X0369 1 1 X 204Operator panel overlay Polish 6 40X0372 1 1 X 203 Operator panel overlay Turkish 6 40X0373 1 1 X 204Operator panel overlay Turkish 6 40X0374 1 1 X 203 Operator panel overlay Hungarian 6 40X0375 1 1 X 204Operator panel overlay Hungarian 6 40X0376 1 1 X 203 Operator panel overlay Czech 6 40X0377 1 1 X 204Operator panel overlay Czech 6 40X0378 1 1 X 203 Operator panel overlay Simplified Chinese 6 40X0379 1 1 X 204 Operator panel overlay Simplified Chinese Parts catalog 7 5 7011 2xx 3xx Assembly 2 continued Scanner 7 6 Service Manual 7011 2xx 3xx Assembly 2 continued Scanner aer member mue EAU Destin 6 40X0380 1 1
111. let alttiina n kym tt m lle lasers teilylle Ala katso s teeseen VARNING Osynlig laserstr lning nar denna del ar ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare ar i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 andra lander uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass Illb 3b som best r av en laserenhet av gallium arsenid pa 5 milliwatt som arbetar i vaglangdsomradet 770 795 nanometer Lasersystemet och skrivaren r utformade s att det aldrig finns risk f r att n gon person uts tts f r laserstralning ver Klass I niv vid normal anvandning underh ll som utf rs av anvandaren eller annan foreskriven serviceatgard Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse l laserprodukter er ikke betrakte som farlige Skriveren inneholder internt en klasse IIIb 3b laser som best r av en gallium arsenlaserenhet som avgir straling i belgelengdeomr det 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstraling ut over klasse l niv under vanlig bruk vedlikehold som utfares av brukeren
112. lf Test Personal Printer Data Stream Peoples Republic of China Participating Standards Organization Random access memory Raster Image Processor Synchronous Dynamic RAM Short edge feed Synchronous RAM Universal Serial Bus Volts alternating current Volts direct current 7011 2xx 3xx 2 Diagnostic information Start CAUTION Unplug power from the MFP before connecting or disconnecting any cable assembly or electronic card This is a precaution for personal safety and to prevent damage to the MFP This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning MFP To determine the corrective action to repair an MFP look for the following information If you do not complete POST verify the sequence of events during the POST See Power On Reset POR sequence on page 2 1 If you have a description of a problem but no error message see Symptom tables on page 2 2 If you have an error indication see one of the following Service error codes on page 2 9 User attendance messages on page 2 19 Paper jam messages on page 2 18 Power On Reset POR sequence The following is an example of the events that occur during the POR sequence when the MFP is turned on mba SPPJARNNn The function and scan qualitv LEDs illuminate for one second and then flash three times Loading is displaved on the operator panel CIS lamp illuminates The scanner performs a calibr
113. line s Go to 7 Go to step 5 ability to send and receive calls Did the phone line work properly 5 Use a telephone handset to verify the phone Go to step 7 Go to step 6 line is free of static or external noise Is the phone line noise free 6 Use the MFP on a properly functioning Problem resolved Go to step 7 phone jack Did this fix the problem 7 In administration menu verify that the Go to step 9 Go to step 8 Enable Fax Receive setting is on Is the setting set to on 8 Set Enable Fax Receive to On Problem resolved Go to step 9 Did this fix the problem 9 Is Distinctive Ring enabled Go to step 11 Go to step 10 10 Turn on Distinctive ring Problem resolved Go to step 11 Did this fix the problem 11 Is the phone line analog Go to step 13 Go to step 12 12 Is the VOIP server configured to support Go to step13 Stop here This is an issue fax with the VOIP provider 13 Does the MFP have reception issues with Go to step 14 Go to step 15 only a certain remote device 14 Verify communications with a different The issue is with the other Go to step 15 remote device device Can the other device receive faxes 15 Go to the Administrator menu Enter the Fax Go to step 16 Go to step 17 setting s Analog Fax setting s submenu Verify the Block No Name Fax user setting Is it enabled 16 Disable Block No Name Fax user setting Problem resolved Go to step
114. ller did not respond to command request 959 23 Self test failed during initialization Replace the controller board See Controller card service check on page 2 25 959 24 EEPROM retention error 959 25 Insufficient device space during HW prog 959 26 Incremental counter reset exceeds maximum value 959 27 Increment count failed due to max value limit 959 28 Invalid SP memory configuration Memory and emulation errors 960 xx RAM memory error RAM soldered on the controller Replace the controller board See Controller board is bad card service check on page 2 25 964 xx Download Emulation Cyclic Redundancy Check Error Disable the Download Emulation Program the checksum failure detected in the emulation header or emulation file download emulation into the firmware card again If this does not resolve the problem then replace the firmware card and download the emulation again Network errors 975 xx Unrecognizable network 976 xx Unrecoverable software error in network port 978 xx Bad checksum while programming network port 979 xx Flash parts failed while programing network port Call the next level of support Other errors 980 xx Engine experiencing unreliable communication with the Call the next level of support specified device 981 xx Engine protocol violation detected by the specified device 982 xx Communications error detected by the specified device 983 xx
115. ly 1K ohms immediately after printing or POR to approximately 240K ohms when thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary Cooling fan service check FRU Action Cooling fan Make sure the fan cable plug is properly seated at J19 controller card Turn the MFP off and disconnect the cooling fan cable from connector J9 on the controller card Turn the MFP on Within a few seconds the controller card assembly should apply between 24 V dc to pin 2 See Controller card on page 5 4 for more information If voltage is present and the fan is not turning replace the cooling fan If the fan still doesn t function replace the controller card Note The fan speed is controlled by a module on the controller card Between 8 V and 24 V dc are constantly supplied at pin 2 J19 Pin 1 is ground while pin 3 receives feedback from the fan motor If voltage is not present see Controller card on page 5 4 for more information 2 24 Service Manual 7011 2xx 3xx Controller card service check FRU Action Controller card assembly Verify 24 V dc input from the LVPS HVPS Turn the MFP off Disconnect the LVPS HVPS cable from the controller card at J22 See Controller card on page 5 4 for more information Turn the MFP on Verify 24 V dc from the cable connector of J22 pins 8 and 9 Verify that pins 7 12
116. mp failure See Flatbed service check on page 2 24 844 Front scan module output level error 844 01 Rear scan module output level error See Flatbed service check on page 2 24 844 02 Front scan module lamp level too low Front Mono channel Front Color channels Front Red channel Front Green channel and or Front Blue channel is detected to have low lamp level See Flatbed service check on page 2 24 844 03 Rear scan module lamp level too low Rear Mono channel Rear Color channels Rear Red channel Rear Green channel and or Rear Blue channel is detected to have low lamp level See Flatbed service check on page 2 24 845 yy Scanner Failure CIS failure See Flatbed service check on page 2 24 845 Front scan module cable failure or SCC card failure CIS channel failure Check each channel mono R G B for identical values indicating bad cable and or SCC card Excessive noise test for the dark data indicating some sort of CIS or analog electronics issue on that channel or channels See Flatbed service check on page 2 24 845 01 Rear scan module cable failure or SCC card failure CIS channel failure Check each channel mono R G B for identical values indicating bad cable and or SCC card Excessive noise test for the dark data indicating some sort of CIS or analog electronics issue on that channel or channels See Flatbed service check on page 2 24 845 02 Ca
117. ncel the current job PJL OP Message PJL Seed Message PJL ST Message Try one or more of the following e press Select M to clear the message and continue printing Wait for the message to clear Remove Paper ADF This posts when there is paper detected in the ADF upon POR or when the cover is closed or any other situation that re inits the scanner Message clears when paper is removed Remove Paper Standard Bin The standard output bin is full or nearly full Remove the media from the bin 30 Invalid Refill Change Cartridge Refilled cartridge detected 31 Defective or Missing Cartridge This message is displayed when a defective print cartridge is detected Replace the toner cartridge 32 Unsupported Toner Cartridge This message is displayed when an unsupported print cartridge is installed Replace the toner cartridge 34 Short Paper press Select m to clear the message and continue printing The printer does not automatically reprint the page that prompted the message e Check tray length and width guides to ensure paper is properly fitted in the tray Make sure the print job is requesting the correct size of paper Adjust the Paper Size setting for the size paper you are using If MP Feeder Size is set to Universal make sure the paper is large enough for the formatted data Cancel the current job 2 20 Service Manual 7011 2xx 3xx User stat
118. nes with a serial number greater than serial number 5920000 use different part numbers for the parts mentioned above Repair information 4 1 7011 2xx 3xx Removal procedures 1 Remove the toner cartridge and paper tray before removing other MFP parts The toner cartridge should be protected from light while out of the MFP We recommend disconnecting all external cables from the MFP to prevent damage during service Unless otherwise stated re install the parts in reverse order of removal When re installing a part held with several screws start all screws before final tightening Bw Covers Front cover removal 1 Open the front cover 2 Remove the screw securing the strap to the print engine frame 4 2 Service Manual 7011 2xx 3xx 3 Place thumbs on the inside of the respective hinge 4 Force the left hinge out of its socket and relax it above the socket 5 Force the right hinge out of its socket and lift it above the socket Warning Do not pull the fuser link out of the MFP any farther than when the door is fully open Otherwise the link extension may dislodge the cartridge coupler 6 Carefully lift the cover free from the printer base frame T Use your left hand to hold the fuser link A at the cover joint while rotating the right side of the cover slightly away from the MFP to disengage the link 8 Remove the front cover Repair information 4 3 7011 2xx 3xx Left side cover removal 1
119. not mix paper types Paper pick tires Check the tires in the ACM assembly for signs of wear or damage Replace the tires as necessary Manual feed clutch CBM ACM clutch complete bill of material CBM Open the left cover and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part Controller card Disconnect the solenoid cable at J101 on the controller card Measure the resistance across cable pins 1 and 2 and then pins 3 and 4 The resistance should be 180 210 ohms If itis not call the next level of service If the resistance is 180 210 ohms check the controller card See Controller card service check on page 2 25 for more information Replace controller card as necessary Paper trees wrinkles stacks poorly or curls FRU Action Fuser This problem is most likely due to a worn backup roll It causes the MFP to run hotter than required for the media being printed Excessive heat can cause paper treeing problems poor stacking or curl A4 oversized paperfeed service check Symptom Action 200 20 and 241 18 paper jams when using A4 paper Verify that the Size Type item in the Paper Setup menu is set to A4 Verify A4 is chosen as the paper size in the printer driver Both of these items need to be set to A4 when printing A4 paper Note These jams can also occur if
120. nsor not used on the X203 and X204 Laser diode 4 40X6113 1 1 Miscellaneous cable assemblies Use on machines with serial numbers 5920000 and up only e a Main drive motor b Fuser power 5 40X1323 1 1 Input 1 sensor assembly 6 40X1326 1 1 Cover open sensor assembly 7 40X1328 1 1 Cooling fan 8 40X1548 1 1 Controller card X203 Use on machines with serial numbers below 5920000 8 40X7070 Controller card X203 Use on machines with serial numbers 5920000 and up 8 40X1549 1 1 Controller card X204 Use on machines with serial numbers below 5920000 8 40X7071 Controller card X204 Use on machines with serial numbers 5920000 and up 9 40X5780 1 2 Cable kit LVPS cable Use on machines with serial numbers below 5920000 10 40X1558 LVPS HVPS 110V card Use on machines with serial numbers below 5920000 10 40X6009 LVPS HVPS 110V card Use on machines with serial numbers 5920000 and up 10 40X1559 LVPS HVPS 220V card Use on machines with serial numbers below 5920000 10 40X6010 LVPS HVPS 220V card Use on machines with serial numbers 5920000 and up 11 40X1324 1 1 Input 2 sensor assembly manual feeder NS 40X6015 Laser Diode Cable use on machines with serial numbers 5920000 and up NS 40X0386 1 1 Fax card Parts catalog 7 9 7011 2xx 3xx Assembly 4 Frame 7 10 Service Manual Assembly 4 Frame 7011 2xx 3xx Asm Part Units Units Description Index number mach
121. o step 11 Go to step 12 line 11 Try sending a fax using a dial prefix Problem fixed Go to step 12 Did the fax transmit 12 Is the fax failing to send to one specific Go to step 13 Go to step 14 destination 13 Check the device that cannot receive a fax Go to step 14 Stop here The issue is with Can it send a fax the other device 14 Press 411 to enter the Fax SE Menu Problem resolved Go to step 15 Select Print Logs Print the T30 transmission log Check the error being reported with the fax error code table See Fax error codes on page 2 14 Perform the suggested resolution for the error Did this fix the problem 15 Adjust the Transmit Level setting in the SE Stop Problem resolved Contact your second level of support See Escalating a fax issue to second level support on page 2 49 2 46 Service Manual 7011 2xx 3xx Fax Reception service check Step Questions actions Yes No mc Mei P Q HE Ig s 27 n ga 2 PrN 6 1 Is the phone line properly connected to the Go to step 3 Go to step 2 modem card and the wall jack 2 Properly connect the phone line to the Problem resolved Go to step 3 modem card and wall jack Did this fix the problem 3 Check for a dial tone Go to step 4 Go to step 6 Is there a dial tone 4 Use a telephone to test the phone
122. ode Does the 900 xx error reoccur 25 Replace the faulty ISP option Restart the device Go to step 31 Go to step 26 Does the 900 xx error reoccur 26 Arethere any more ISP options to install Go to step 27 Problem resolved 27 Install the next ISP option Restart the device Go to step 29 Go to step 28 Does the 900 xx error reoccur 28 Run a job to test the option Go to step 29 Go to step 26 Does the 900 xx error reoccur 29 Upgrade the firmware Contact your next level of Go to step 30 Go to step 26 support for the correct firmware level to use Restart the printer to operating mode Does the 900 xx error reoccur 30 Replace the faulty ISP option Restart the device Go to step 31 Go to step 26 Does the 900 xx error reoccur Diagnostic information 2 53 7011 2xx 3xx Step Action and questions Yes No 31 Contact your next level of support You will need the following information for them Exact 900 xx error digits and complete error message Printed menu settings page Printed network settings page Device error log Asample print file if error appears to be isolated to a single file File Application used if error is related to specific print file Device Operating System Driver used PCL PS Frequency of the occurrence of the error 2 54 Service Manual 3 Diagnostic aids 7011 2xx 3xx This chapter explains the tests and procedures to iden
123. on of the Manual feed clutch pick tires If the ratchet teeth of the ACM clutch assembly are worn or broken the solenoid may not stop the ACM from rotating Replace the ACM clutch assembly if necessary Check the manual feed clutch for the same damage Paper picks but stops half way through the MFP FRU Action Input sensor 1 under print Make sure the input sensors are working properly TUL Sendo ri da Check for a broken or stuck flag on the input sensors Make sure the cables are seated on the controller card at J20 Tray 1 input and J18 manual input Check for less than 5 V dc on pin 1 at J20 Tray 1 input and pin 3 at J18 manual input sensor If correct replace the input paper feed sensor f these voltages are not correct replace the controller card Paper never picks FRU Action Paper feed pick tires Open the left cover and verify the solenoid and clutch are functioning when an attempt is made to feed the paper Make sure the rubber tires are installed and clean Replace if necessary Check the rear guide in the paper tray for proper adjustment Paper tray Diagnostic information 2 33 7011 2xx 3xx Paper occasionally picks or picks multiple sheets at once FRU Action Tray 1 Check tray for paper catch points If the sheet being fed stops momentarily the ACM applies additional vertical force causing additional sheets to feed Do
124. on page 2 37 for more information Vertical or horizontal streaks appear on the page BCpEL BCDE BEDE Replace the toner cartridge for vertical black streaks Wipe the glass lens clean with a soft tissue for vertical white streaks For horizontal streaks see White or black lines or bands on page 2 37 for more information Toner smears or rubs off the page Replace the fuser The toner is not being fused See Fuser service check on page 2 27 for more information Try a different kind of paper Paper designed for copiers gives the best quality fusing For all media types check the media type and texture setting s in the driver and on the MFP Change the media texture setting If the setting is not in your driver you can download the correct Lexmark setup utility from the Lexmark Web site at www lexmark com The print is getting light but the Toner Low message is not displayed Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge 2 38 Service Manual 7011 2xx 3xx Problem Action The Toner Lowmessage is displayed Remove the toner cartridge and gently shake it from side to side to redistribute the toner 6K cartridge only Replace the toner cartridge Solid black areas on transparencies or white streaks on paper Choose a different fill pattern in your software program
125. or cable A home sensor cable B ADF cable C and the CIS cable D from the controller board B A C D 3 Disconnect the ADF ground wire from the printer frame 4 Carefully disconnect the CIS cable from the top cover y 4 48 Service Manual 5 Squeeze the top of of the cam follower to disengage it from the flatbed gt la x EI 6 Tilt the flatbed to the up position 7 Carefully route all the cables through the top cover 8 Lift and remove the faltbed from the MFP 7011 2xx 3xx Repair information 4 49 7011 2xx 3xx 4 50 Service Manual 7011 2xx 3xx 5 Locations and connections d E 6 Locations Front view 2 3 Callout Description 1 ADF unit X only Operator panel Paper output bin Output extension Manual feeder Paper tray Front cover 0 YJ O oOo AJ wo nm Front cover release Locations and connections 5 1 7011 2xx 3xx Rear view Callout Description 1 Modem Jack 2 USB port 3 Power 5 2 Service Manual Connections Power supply board e IN UNI 2 E US 2 amp ed Uu uui co e e z O 7011 2xx 3xx AA JU e b AA JU
126. ormat fax storage 3 19 frame parts catalog 7 10 front access cover removal 4 2 fuser removal 4 23 service check 2 27 fuser idle gear links removal 4 24 fuser power cable removal 4 25 G general information 1 1 H handling ESD sensitive parts 4 1 Input roller clutch and lever removal 4 26 l 2 Service Manual Input sensor 1 removal 4 27 input sensor 2 manual feed removal 4 28 L left side cover removal 4 4 locations 5 1 controller card 5 4 controller card connections 5 5 front view 5 1 power supply board 5 3 power supply board connections 5 3 rear view 5 2 Lower right side cover removal 4 7 LVPS HVPS to controller card cable removal 4 31 LVPS HVPS card assembly removal 4 29 maintenance approach 1 1 manual feed clutch assembly 4 32 input sensor 2 4 28 print media types and sizes 1 4 manual feed clutch removal 4 32 manually register the flatbed 3 20 media jams 3 23 Media trays and supply capacity 1 3 memory 1 1 memu settings page 3 18 menus Menu Settings Page 3 18 messages paper jam messages 2 18 service error codes 2 9 user attendance messages 2 19 MFP specifications 1 1 connectivity and compatibility 1 2 dimensions 1 1 fax specifications 1 6 fonts 1 2 memory 1 1 minimum clearance requirements 1 1 print resolution 1 2 print speed 1 2 scanner specifications 1 5 trays and supply capacities 1 3 types of print media 1 4 weights 1 1 mfp symptoms 2 2 minimum clearance requirements 1 1 N net
127. orme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe Illb 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Notices and safety information ix 7011 2xx Avisos sobre el l ser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos l ser de Clase 1 establecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re ne todas las condiciones expuestas en la norma IEC 60825 1 para productos l ser de Clase I 1 Los productos l ser de Clase no se consideran peligrosos La impresora contiene en su interior un l ser de Clase Illb 3b de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n dise ados de forma que ninguna persona pueda verse afectada por ning n tipo de
128. over and remove any jammed paper Note Remove the ADF separator roll assembly if needed 3 Cllose the ADF cover 4 Open the flatbed cover and remove any jammed pages from the underside of the ADF 5 Press Y Diagnostic aids 3 31 7011 2xx 3xx 3 32 Service Manual 7011 2xx 3xx 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic cards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the MFP Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the MFP Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the MFP cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag M
129. page 4 46 2 Remove the top cover See Top cover removal on page 4 8 for more information 3 Remove the toroid from the group of cables at the top of the controller card 4 Unplug the printhead cables at locations J12 and J13 on the controller card and on the printhead 4 38 Service Manual 7011 2xx 3xx 5 Remove three screws A that secure the printhead to the cross brace and lift the printhead out A Note Notice the alignment of the printhead at each screw before removing the screws Note Printer registration must be set after replacing the printhead See Registration on page 3 3 Note If you are replacing printhead part number 40X5776 you will also need to perform the electronic printhead adjustment prodedure See Printhead assembly electronic adjustment on page 3 14 Note If you see this printhead when the top cover is removed the replacement printhead part number is 40X5776 Repair information 4 39 7011 2xx 3xx Transfer roll removal Note Handle the transfer roll as little as possible 1 Open the front access cover 2 Place a sheet of paper around the transfer roll to protect it 3 Atthe right side of the transfer roll squeeze the holder arms with the left hand while lifting with the right Stop when the holder is unlatched 4 Atthe left side of the transfer roll squeeze the holder arms with the right hand while lifting with the left hand Stop when the left holder is unlatch
130. press y 11 Usethe 4 or y to increase or decrease the setting s value Note Pressing g moves the margin up and pressing y moves the margin down 12 Press 7 to accept the value To exit REGISTRATION press BACK 3 20 Service Manual 5 or STOP ma 7011 2xx 3xx Disable Scanner This menu item is used to disable the MFP scanner if it is malfunctioning The MFP must be powered off and on for the new setting s to take effect To change the setting perform the following steps 1 Inthe configuration menu use the arrow keys to scroll to the Disable Scanner menu item 2 Press y 3 Use the arrow key to scroll to the desired setting The options are Enable ADF FB Disable ADF FB Disable ADF only Auto Disabled 4 Press y 5 Press BACK 6 Scroll to Exit Config Menu 7 Press y The device restarts Font Sharpening This setting is used to set a text point size value below which the high frequency screens will be used when printing data This setting affects only PCL PostScript and PDF emulators setting s are in the range of 0 150 24 is the default For example if the value is set to 24 then all fonts sized 24 points or less use the high frequency screens To adjust the Font Sharpening setting perform the following steps 1 In the configuration menu scroll to the Font Sharpening menu item and press 7 2 Use the 4 or p to increase or de
131. ption Channel Quality 7 Analog CI VolP FolP 9 Clear Digital LIPAB OK ISD Some Noise Very Noisy Note The fields requesting the code levels model number type of problem are auto filled If the information is not in the fields it can be retrieved from the SE menu The SE menu can be accessed by pressing 411 on the keypad or typing http MFP ipaddress se in a Web browser 7 After all the requested information is entered into the Fax Checklist Web page press the Submit button on the bottom of the page A dialogue asking you to save the file will appear Note The file generated by the MFP is not automatically transmitted to second level support It is placed on the computer desktop Enter a name for the file and indicate where you want to save the file press OK The file appears on the desktop E mail the file to second level support Diagnostic information 2 49 7011 2xx 3xx Steps before starting the 9yy service checks Before starting the service checks in this section you will need to retrieve certain information This will aid your next level of support in diagnosing the problem before replacing the controller board Warning Do not replace the controller board unless directed by your next level of support 1 Collect the history information and firmware logs Fwdebug and logs tar gz from the SE menu 2 Collect the settings from the menu settings page 3 Collect information from the user Note Not all of
132. r Max Speed value under of a page in ECM mode Fax Send setting s 880 Failure to transmit training successfully Select a lower Max Speed under Fax in V17 V29 V27 terminal modulation Send setting s schemes Adjust the Transmit Level Check line quality 882 Failure to transmit training successfully Select a lower Max Speed under Fax in V17 V29 terminal modulation Send setting s schemes Adjust the Transmit Level Check line quality 883 Failure to transmit training successfully Select a lower Max Speed under Fax Send setting s Adjust the Transmit Level Check line quality Diagnostic information 2 15 7011 2xx 3xx Fax error log codes Continued Error code Description Action 884 Failure to transmit training successfully Select a lower Max Speed under Fax in V29 V27 terminal modulation Send setting s schemes Adjust the Transmit Level Check line quality 885 Failure to transmit training successfully Select a lower Max Speed under Fax in V17terminal modulation scheme Send setting s Adjust the Transmit Level Check line quality 886 Failure to transmit training successfully Select a lower Max Speed under Fax in V29 terminal modulation scheme Send setting s Adjust the Transmit Level Check line quality 887 Failure to transmit training successfully Select a lower Max Speed under Fax
133. r Printhead misalignment results in skewed horizontal lines but a consistent margin top to bottom of page Paper feed misalignment results in entire image rotated on the paper See Paper feed service checks on page 2 33 Paper wrinkled or bent See Paper trees wrinkles stacks poorly or curls on page 2 34 Top cover will not close See Controller card service check on page 2 25 Operator panel button does not respond See Operator panel service check on page 2 31 or Controller card service check on page 2 25 Operator panel light does not light or is very dim See Controller card service check on page 2 25 Fan noisy or not working See Cooling fan service check on page 2 24 Dead machine no power See Dead machine service check on page 2 26 Paper does not feed into the ADF See ADF service check on page 2 23 MFP produces a black page when copying a document See Flatbed service check on page 2 24 Paper jams in ADF See ADF service check on page 2 23 Frequent 202 01 paper jams Check the fuser for a stuck fuser exit flag If the flag is damaged replace the fuser See Fuser removal on page 4 23 Device does not power up after flashing firmware Do not power the device down It will automatically reboot Power the device down wait a few minutes and reboot Device does not show it s status on the operator panel when the firmware i
134. r 4 inches of an image ensure the flatbed cover is properly closed No image Problem Action Flatbed cover open Close the flatbed cover Flatbed motor failure See Flatbed service check on page 2 24 Scanner produces blank pages Replace the controller card Paper in ADF does not feed Go to ADF service check on page 2 23 Unable to scan to PC Check to see if the PC and MFP are connected on the network Go to Networking service check on page 2 29 Diagnostic information 2 43 7011 2xx 3xx Squeeky print service check FRU Action Upper paperfeed deflector assembly Not a FRU 1 Remove the printer cartridge and photo conductor 2 Use a spring hook to remove the springs A holding the deflector assembly in place 4 Pull the shaft out and clean the rollers and deflector with a cloth 5 Reassmble the deflector and install it in the printer Transfer roll service check FRU Action A Transfer roll Check transfer roll area for debris and clean as necessary Verify continuity between the spring below the left side bearing and the transfer roll shaft Verify continuity in the spring and the cable connection on the LVPS HVPS Inspect the roll for signs of wear or damage and replace if necessary 2 44 Service Manual Fax service checks Diagnosing fax problems 7011 2xx 3xx Problem
135. r default setting s Restore factory defaults Make sure the USB cable is firmly plugged in at the back of the MFP Jobs are not printing and MFP display shows an error message Make sure the print cartridge assembly is installed properly Make sure the MFP top cover is closed 2 40 Service Manual 840 xx service check 7011 2xx 3xx Step 1 Questions actions POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 21 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Yes Go to step 2 No Stop Problem resolved Re enter Configuration mode scroll to and select the Disable Scanner menu item Does the screen display ADF Di sabl ed or Auto Li sabi ed Go to step 3 Go to step 8 Check the ADF cable to ensure it is properly connected to the ADF Is the cable properly connected Go to step 5 Go to step 4 Properly connect the cable to the ADF unit and controller board POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 21 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Go to step 5 Stop
136. r is jammed between the MFP input and exit sensor Remove the print cartridge to clear the paper path If the message is displayed after the paper is removed the input sensor or controller card might be faulty If there are excessive 201 02 paper jams replace the autocompensator clutch See Input roller clutch and lever removal autocompensator clutch on page 4 26 202 Paper Jam Open Rear Door The exit sensor is either covered during POR or covered too long Open the rear door to access the jam area If the message is displayed after the paper is removed the exit sensor or controller card might be faulty Ensure that the rear door to the printer is properly closed 241 Paper Jam Check Tray 1 Paper is jammed between Tray 1 and the input sensor 242 Paper Jam Check Tray 2 Tray 2 pass thru sensor is covered during warm up Try opening Tray 2 If the tray is difficult to remove then you may have to remove the tray above or below the tray to remove the jammed pages 251 Paper Jam Check Manual Feeder Sensor at the manual feeder indicates paper is stuck in the path Remove the paper and check the flag sensor 290 Scanner Jam Remove Originals Paper in the ADF is covering the paper present sensor See ADF service check on page 2 23 291 Scanner Jam Paper in the ADF is covering the paper present and paper path sensors See ADF service check on page 2 23 292 Scanner Jam Paper in the ADF
137. r kit and toner cartridge Close the front door Insert the tray Press y PAPP Diagnostic aids 3 25 7011 2xx 3xx 202 paper jam 1 Open the front door and remove the photoconductor kit and toner cartridge 2 Lift the flap at the front of the printer and remove the jammed media 3 26 Service Manual 7011 2xx 3xx 3 Open the rear door 4 Remove any jam pou Omm Close the rear door Align and insert the photoconductor kit and toner cartridge Close the front door Press y Diagnostic aids 3 27 7011 2xx 3xx 241 paper jam 1 Remove the tray from the printer 2 Remove the jam 3 Insert the tray 4 Press y 3 28 Service Manual 7011 2xx 3xx 251 paper jam A sheet of paper or specialty media failed to feed completely from the manual feeder Part of it may still be visible If it is visible then gently pull the jammed sheet from the front of the manual feeder Diagnostic aids 3 29 7011 2xx 3xx If the sheet is not visible complete the following steps 1 Remove the photoconductor kit and cartridge 2 Liftthe flap at the front of the printer and remove any jammed media 3 Align and insert the photoconductor kit and toner cartridge 4 Press y 3 30 Service Manual 7011 2xx 3xx 290 294 paper jams 1 Remove all original documents from the ADF input tray 2 Open the ADF c
138. rror displays in position 1 and the oldest error displays in position 12 if 12 errors have occurred If an error occurs after the log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered so there may be repetitions All 2xx and 9xx error messages are stored in the event log To view the event log 1 Select EVENT LOG from Diag Menu and press Select 2 Select Display Log and press Select y lt Up to three error codes display at a time press q or p to view additional error codes press P to view additional details Press Back 5 to return to the EVENT LOG menu Print Log Additional diagnostic information is available when you print the event log from DIAGNOSTICS rather than CONFIG MENU The Event Log printed from DIAGNOSTICS includes 3 10 Service Manual 7011 2xx 3xx Detailed printer information including code versions Time and date stamps Page counts for most errors Additional debug information in some cases The printed event log can be faxed to your next level of support for verification or diagnosis To print the event log 1 Select EVENT LOG from DIAGNOSTICS and press Select 2 Select Print Log and press Select lt press Back 5 to return to EVENT LOG Clear Log Use Clear Log to remove the current information in the Event Log This
139. rror occurred 900 xx System software error service check Notes Before troubleshooting Perform the Steps before starting the 9yy service checks on page 2 50 Determine the operating system used when the error occured If possible determine whether a PostScript or PCL file was sent to the device when the error occured Ask the customer which Lexmark Solutions applications are installed on the device Step Action and questions Yes No 1 POR the device Go to step 2 Problem resolved Does the error reoccur 2 Write down the exact 900 xx error code displayed Go to step 3 Go to step 6 on the device Turn the device off Clear the print queues Disconnect all communication cables and remove all memory options Remove all ISP and modem cards Restart the device into diagnostic mode Does the 900 xx error reoccur during startup 3 Check all the cables connected to the RIP board for Go to step 5 Go to step 4 proper connectivity Are the cables properly connected Diagnostic information 2 51 7011 2xx 3xx St ep Action and questions Yes No Properly connect the cables to the RIP board Restart the device into diagnostic mode Does the 900 xx error reoccur during startup Go to step 5 Go to step 6 Replace the RIP board and restart the device Does this fix the problem Note If an error different from the original 900 xx is displa
140. rvice Manual 7 Parts catalog How to use this parts catalog 7011 2xx 3xx The following legend is used in the parts catalog Asm Part Index number Units mach Units FRU Description e Asm index identifies the assembly and the item in the diagram For example 3 1 indicates assembly 3 and the item number 1 Part number identifies the unique number that identifies this FRU Units mach refers to the number of units actually used in the machine or product Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration e PP Parts Packet in the parts description column indicates the part is contained in a parts packet Model information used in the parts catalog If the printhead controller board or cables are being replaced check the serial number label on the rear of the machine for the serial number and machine type model number Match the serial number on the label up to the serial number range referenced in the parts catalog for the part being replaced Also match the machine type model with the machine type model that is referenced in the parts catalog for the part being replaced There is also a label inside the front door of the machine Machine type and model Description 7011 200 300 Lexmark X203n 7011 215
141. rvice check succus uu mz mor REST E a Rec A anaa 2 29 7011 2xx Networking service Check iia ec asas d au Ka RR IR RERO RON ACER RE RCRCACOR CA a 2 29 Operator panel service CHECK a ins ces ce cae ara a a ae 2 31 Paperpath sensor service CHECK asas nas AA AAA RARA dob e 2 32 Printhead service Check ass aia nat a c c t eee ACACR CK ee Rees Ree ee Ree EORR 2 32 Paper teed service CHECKS caco cami a ad eh e AA REESE dae 2 33 Paper jam error indication during POST sisa rociar RR E baa gaa RATE E edu 2 33 Paper picks during POST and or continuously 000 e eee 2 33 Paper picks but stops half way through the MFP 2 2 0c eee ee ee eee ee 2 33 Paper never PICKS ni post a se ctre eei d e as esse wes 2 33 Paper occasionally picks or picks multiple sheets at once 00 0000 eee eee 2 34 Paper trees wrinkles stacks poorly or curls ooooocooocooonrrrr tiy 2 34 A4 oversized paperfeed service Check sesso ea e o e ER ERU sia 2 34 Print quality service checks lucere een hh m nnn 2 35 Using print qualit test pagos seo e ame epava anca eee od n E RO oed noe E boned dew ca ina 2 35 Blank page s sissssasrssi sessinzzzje ssss j ds sd seb iii jbbe sose d swar tees 2 35 Bl ck pag TT 2 35 Heavy RGR ROUGE 2 5 3 aici aid eg ta i al e nl e aa doe iai pd M qudd Seg EA a acc 2 36 Partial blank image white spots no periodic pattern 0 cee eee 2 36 Variation in image density horizon
142. s Select See Menu setting s Page on page 3 18 IRON AO To reset factory defaults 1 Select Reports from the Config Menu and press Select 2 Select Factory Defaults and press Select 7 3 Select Restore Base for locally attached printers or Restore STD NET if you have integrated network support Submitting Changes appears on the operator panel and then the printer PORs restarts in Ready mode Energy Conserve Affects the values that appear in the Power Saver menu item in the Setup Menu This menu item appears only when the printer model does not support Automatic Power Saver or has deactivated Automatic Power Saver The menu item affects only the values that are displayed in the Power Saver menu item Select Off in Energy Conserve to allow Power Saver in the customer menu to display Disable as an option If Disable is selected in the customer Power Saver the printer deactivates the Power Saver feature Select On the default in Energy Conserve to prevent Disable from appearing as an option in the Power Saver setting and preventing the customer from turning off Power Saver Format Fax Storage This setting allows the user to format non volatile fax storage memory While formatting is taking place Formatting Fax Flash DO NOT POWER OFF appears After formatting is complete the display reverts to the main menu
143. s being flashed Make sure the device is in Ready mode before flashing the firmware Images appear distorted or elongated when scanned from the ADF Use the flatbed to scan Banding or aliasing appears in copied images Try copying the image in Text Photo mode Photo mode should only be used on very high quality images Diagnostic information 2 3 7011 2xx 3xx Symptom Action Repeating ADF Jams Paper feeds into the ADF but does not 9o all the way through Verify that the mylar feed strips are properly positioned on the ADF If the clear mylar strips are damaged replace the ADF See ADF assembly removal on page 4 46 Paper is feeding at an angle into the ADF X204 only Adjust the edge guides on the ADF input tray These are detents for he most common paper sizes Slide the paper forward into the feeder If this des not fix the issue check to ensure that the ADF input tray is properly snapped into position Make sure that the ADF lid is properly closed and that the separator belt on the lid is not unevenly worn Check the separator roll to ensure that it is not unevenly worn If it is replace the separator roll Loud rattling or abrasive sound during paperfeed Check the auto comp spring for proper lubrication Replace the autocompensator clutch if needed 2 4 Service Manual 7011 2xx 3xx Understand the operator panel Stop Cancel Lor The
144. s main menu item displays on the operator panel When a diagnostic test is selected from the main menu a sub menu displays and each individual test displays in the order shown Any options that are referred to in the menus are displayed when the option is installed Available tests The tests display on the operator panel in the order shown Diagnostics mode tests REGISTRATION Top Margin Bottom Margin These tests are performed to adjust the print head registration See Registration on page 3 3 Left Margin Right Margin Quick Test See Quick test on page 3 4 PRINT TESTS Tray 1 See Print Tests on page 3 5 Manual Feeder if installed Prt Quality Pgs See Print quality test pages Prt Quality Pgs on page 3 5 HARDWARE TESTS Panel Test See Panel Test on page 3 5 Button Test See Button Test on page 3 5 DRAM Test See DRAM Test on page 3 6 INPUT TRAY TESTS Feed Tests See Feed Tests on page 3 7 OUTPUT BIN TESTS Feed Tests See Feed Tests on page 3 7 BASE SENSOR TEST See Base Sensor Test on page 3 7 Exit Front Door Input PRINTER SETUP Defaults See Defaults on page 3 7 Perm Page Count See Perm Page Count on page 3 7 Serial Number See Serial Number on page 3 8 Engine Setting 1 through 4 See Engine Setting 1 4 on page 3 8 Model Name See Model Name on page 3 8 Configuration ID
145. s may be available Cancel Job Reset Printer Note Menu Lockout does NOT prevent access to the Busy Waiting Menu 54 Standard Network Software Error This message is displayed when the RIP software detects that a network port is installed but cannot establish communications with it e press Select M to clear the message and continue printing The job may not print correctly Program new firmware for the network interface Turn the printer power off and then back on to reset the printer 54 Network x Software Error The printer disables all communications to the associated network interface No data may be received or sent from or to the associated interface The user can program new firmware in the network using the parallel port after this message clears press Select M to clear the message and continue printing The job may not print correctly Program new firmware for the network interface Turn the printer power off and then back on to reset the printer Diagnostic information 2 21 7011 2xx 3xx User status and attendance messages Continued User primary message Explanation 56 Standard USB Port Disabled This message may appear when data is sent to the printer across a USB port but the port is disabled Note Once the error is displayed the first time reporting of further errors is suppressed until the printer is reset or menus are entered The following actions c
146. scanner is disabled and can t be used This message is posted when the MFP PORs Scanner Enter the configuration menu and re enable the auto scanner module See 840 xx service check disabled on page 2 41 841 00 Image Pipeline Image pipeline ASIC See Flatbed service check on page 2 24 841 01 Service image processing unit AFE register mismatch 841 02 841 03 Service image processing unit SCNCHN DMA Service image processing unit new line too soon EIUS interrupt 841 07 Service image processing unit tonal data overrun 841 09 Service image processing unit image processing too 3 slow 841 96 System time out SIZAR out of band interrupt 841 97 Service image processing unit output data uncollected 841 98 Service image processing unit SCNCHN DMA underrun Service image processing unit interrupt handler delayed 841 99 l crash 842 Scanner Failure Communication failure 843 Scanner Failure carriage failed to home or move to desired position 843 01 Scanner Failure ADF mechanical failure Go to ADF service l check on page 2 23 843 02 Scanner Failure General mechanical failure Go to ADF service check on page 2 23 843 03 Scanner Failure Pick Roller engage failure Go to ADF service check on page 2 23 843 04 Scanner Failure Pick roller disengage failure Go to ADF service check on page 2 23 Diagnostic information 2 9 7011 2xx 3xx Error Description Action 844 yy Scanner Failure La
147. sensor 1 4 27 input sensor 2 manual feed 4 28 lower right side cover 4 7 LVPS HVPS card assembly 4 29 LVPS HVPS to controller card cable 4 31 manual feed clutch assembly 4 32 modem 4 21 operator panel cable 4 33 paper exit guide asm 4 37 printhead 4 38 scanner ADF assembly 4 46 ADF cable 4 47 ADF pick roll assembly 4 44 ADF top cover 4 43 operator panel assembly 4 35 transfer roll 4 40 Reports 3 18 reports 3 10 event log 3 18 menu settings page 3 18 Print Quality Pages 3 5 Reset PC count 3 17 S safety information ii xiii scan quality service checks 2 43 scanner quality service checks 2 43 image unclear 2 43 irregular movement 2 43 no image 2 43 Scanner ASIC test 3 11 Scanner manual registration 3 20 Scanner specifications 1 5 ADF 1 5 flatbed 1 5 Index l 3 7011 2xx 3xx general 1 5 sensors cover open 4 16 exit 4 18 input sensor 1 4 27 input sensor 2 manual feed 4 28 service checks 2 23 900 xx System software 2 51 ADF 2 23 controller card 2 25 cooling fan 2 24 cover interlock 2 26 dead machine 2 26 fax 2 45 reception 2 47 transmission 2 45 flatbed 2 24 fuser 2 27 cold 2 24 hot 2 28 LVPS HVPS 2 28 main motor 2 29 modem 2 29 networking 2 29 operator panel 2 31 operator panel button 2 31 paper feed 2 33 paper jam during POST 2 33 paper never picks 2 33 paper picks but stops 2 33 paper picks during POST 2 33 paper picks sheets 2 34 paper trees curls 2 34 paper path sensor 2 32 print quality 2
148. t Keech ieee EL A se tapes 4 1 Handling ESD sensitive parts ss ssa ina ka ama aaa Rhen harga nee een ERRARE ale AR 4 1 Model information used in the parts catalog esce echado te der Re ger maia we aden e 4 1 Removal Procedures osse ARCA AER e ii DA SD RUE e 4 2 COVES aqoa dox ACERA AAA A FEEDER A RR od deese deb ode d od poe bob 9c Rob de 4 2 Front cover tenmoaVal 225215 sa douce teu debe k edreserqdgerfejerriverfideeEddesd SEAS 4 2 Len side cover removal 2255 i ca sc err Re Rr IA AAA 4 4 Hear Cove removal us soii diese d bm du bdo b hub eed Coke d a eed Side 4 5 Right side cover removal 252r Rer REPRE a RU REP RESTER EP TEES TTE 4 7 lio prin 23 istius qtacdideka S dies satiate sae Sua rii x pd a dien eed d aulicus 4 8 Flatbed fronteover removal sas ii aa ace 93599939 EIA arina E RT EE I PES 4 9 Left and right flatbed cover removals 000 4 10 Card cage TOIDOVEl cn iccousicantapanhegsd scans pee sequ sewed SERE dad i i dees ake ts 4 12 Controller ara removal caucasian sav bra ERR RE RU eae baia RE RER AR EUR MET RA eave eee 4 13 Cover open sensor removal oo oocococccn ehh nh nnn hh 4 16 Developer drive coupling assembly removal leen nnn 4 17 Exit sensor removal on the TUSE sis i usca ara dain sews ARA a a AA a ar 4 18 Pan Tamal i di Vade d Robe RR MUN RA EE ROBA QU Sem eae hae daB eh i 4 20 Fax modem removal 4 42 ari varia UR OR KATE CC i 4 21 Feed rollers autocompensator tires removal
149. t source with the correct type and size media Cancel the current job Diagnostic information 2 19 7011 2xx 3xx User status and attendance messages Continued User primary message Explanation Load Manual custom type Printer does not detect media meeting the description custom type in the single sheet feeder manual feeder The following actions can be taken Load paper and the job continues e press Select M and choose an alternate source for media Cancel the current job Load Manual custom string Printer does not detect media meeting the description custom string in the single sheet feeder manual feeder The following actions can be taken Load paper and the job continues press Select M and choose an alternate source for media Cancel the current job Load Manual Size Printer does not detect media meeting the description size in the single sheet feeder manual feeder The following actions can be taken Load paper and the job continues e press Select M and choose an alternate source for media Cancel the current job Load Manual type size Printer does not detect media meeting the description type and lt size gt in the single sheet feeder manual feeder The following actions can be taken Load paper and the job continues e press Select M and choose an alternate source for media Ca
150. tally across page ooocooccoorcnonr 2 36 Poor Tsing of Image sisi ederhest eO 595 0544 AA 2 36 KODEORD Lice RD IAS Gad dls Qupd ST Pu 2 37 Whitea Black lies or bands ia ass aa nana rra 2 37 Toner on back OP BADO sint se nt i E Sede ib ide dn 8 mar e a i la da ea hid rade de Idee dq 2 37 SOWING priit quality PRODIGIMS na n cate n aci c a io aie ar da eri a 2 38 SAO KK Ser VICE CHECK sa e aicea pita ar ERA m Foo TRAD de ERE n i iti m d dn AA d e a 2 41 Scam quality service CBOCKS o ay sai iri iau e t nt ea A A ERE MARE RE NE NE 2 43 NAGE UIC EU bir OU mr 2 43 irre ulaf Movement 2 00 ae n 9 dz i bi a n a dod e a vi a e 2 43 N image ini agree i a e tf e rise pi rr 49 bb n ered 3 er e it e fr de PSP 2 43 Squeeky print service Check coo dik ara at lj ac carnati aa ata A A a st a O ar 2 44 Transfer roll service chieck i cosines ices pas d A i nl a 2 44 Fax service CHECKS iu cient ks bea RR RACE Bet aa AAA AA 2 45 Diagnosing fax problems i si eee 3444600246 area eee re a HE RE IS RES as rar i 2 45 Fax transmission Service Cheb cs 3 ini e cake a ea teres dab ke wee eked gaged amp i a a den 2 45 Fax Reception Service CSC sive bi biez ae ara npa PRU e A a e B ia a SR Eid geeks 2 47 Escalating a fax issue to second level support oo coccoccn eee eee ene 2 49 Steps before starting the 9yy service checks 000 e cece eee eee eee eee eee 2 50 A Collecting the history information from the SE menu
151. the Size Type setting and drivers are set to letter and the paper length exceeds the letter paper length by 1 2 inch 2 34 Service Manual 7011 2xx 3xx Print quality service checks Note Ensure cover is closed tightly A gap in the opening may allow light to expose the photoconductor resulting in a dirty print Using print quality test pages Blank page FRU Action Service error codes on page 2 9 Toner cartridge not a FRU Remove the toner cartridge and gently shake it to evenly distribute the toner Check for cartridge damage Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller card Printhead errors typically result in MFP service errors Blank pages typically are caused by the PC roll not being properly discharged Try a different PC kit Printhead Unplug the MFP and check continuity between the LVPS HVPS LVPS HVPS connection pads marked OPC and the corresponding pin inside the Controller card MFP Ue E cable If there is not continuity call the next level of service Try a different toner cartridge and PC kit If those fail replace the LVPS HVPS Black page Note Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page Always verify the same results from a different print cartridge assembly and developer before proceeding FRU Action Toner electrodes not a FRU Check the electrodes below the print cartrid
152. the back of the paper if toner is building up on the hot roll This buildup may transfer to the backup roll later transferring to the back of the paper Inspect the hot roll and backup roller for signs of contamination Replace the fuser as necessary Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of printed pages Inspect the transfer roll for contamination and replace as necessary Diagnostic information 2 37 7011 2xx 3xx Solving print quality problems Problem Action Light or blurred characters Light print The toner cartridge may be getting low on toner Remove the toner cartridge and print cartridge assembly Shake it from side to side to redistribute the toner Reinstall it and recheck for condition Make sure you are using recommended print media see media types and sizes in the User s Reference The toner cartridge or PC Kit may be defective Replace the PC Kit first and recheck Blurred characters Blurred images including characters are usually caused by a defective printhead See Light print on page 2 37 Toner smudges appear on the front or back of the page Make sure the paper is straight and unwrinkled Make sure you are using recommended print media see media types and sizes in the User s Reference Replace the PC Kit and recheck before replacing the toner cartridge See Toner on back of page
153. the developer drive coupling assembly C Repair information 4 17 7011 2xx 3xx Exit sensor removal on the fuser 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 37 for more information 2 Unplug the exit sensor at J8 on the controller card 3 Push the shaft A to the right using your right thumb against the inside gear surface and left index finger against the opposite end of the shaft Warning There will be some lubricant on the gear and shaft Be sure to wipe hands clean with each contact to prevent spreading lubricant to other areas 4 Align the two flats with the opening of the bearing support and lift the right end of the shaft through the support 5 Swing the shaft away from the MFP to expose the sensor flag 4 18 Service Manual 7011 2xx 3xx 6 Remove the two screws B securing the fuser ST B 7 Slide the fuser out just enough to access the screw holding the sensor 8 Remove the sensor and its attached cable 9 Observe the orientation of the flag and spring before replacing units Repair information 4 19 7011 2xx 3xx Fan removal 1 Open the right side cover 2 Unplug the fan from the controller card at J9 3 Remove two screws A holding the fan to the metal side frame 4 Remove the fan from the MFP 4 20 Service Manual 7011 2xx 3xx Fax modem removal 1 Remove the rear cover See Rear cover removal on page 4 5
154. the items can be retrieved from the printer you are working on A Collecting the history information from the SE menu Note Make sure your printer is connected to a network or to a print server 1 From a Web browser type htt p pri nter IP address se and then press Enter Notes printer IP address is the TCP IP address of the printer e seis required to access the printer diagnostic information 2 Click History Information copy all information and then save it as a text file 3 E mail the text file to your next level of support B Collecting the firmware logs Fwdebug and logs tar gz from the SE menu Notes Make sure your printer is connected to a network or to a print server Some printers are designed to restart automatically after a 9yy error On these printers you can retrieve the secondary crash code information using the SE menu Fwedebugs can also be referred to as LBtrace If FWEdebugs does not appear in the list then look for LBtrace Mulitple LBtrace logs can appear in the list of links referred to in step 2 1 From a Web browser type htt p pri nter 1 P address se and then press Enter 2 Click List Fwedebugs captured during reboots This will provide you a list of the secondary crash codes retrieved from prior reboots Note If there are Fwedebugs listed click Dump Fwedebug log0 Dump Fwedebug log1 and Dump Fwedebug log2 Clicking these links will dump the debug logs to the computer Take note of th
155. the operator panel Lights If the lights don t illuminate make sure the cable is properly connected to the controller card and the operator panel Ensure the controller card has input voltage to it Verify 24 V dc on cable pins 8 and 9 at J22 Check for 5 V dc at J4 pin 1 See Controller card service check on page 2 25 or page 4 for more information If these voltages are not correct replace the controller card If these voltages are correct replace the operator panel If more than one light does not turn on or an individual light stays on solid during POST replace the operator panel If all lights are dim and operate erratically during POST or all lights come on and stay on solid during POST replace the FRUs in the following order one at a time Controller card Operator panel Diagnostic information 2 31 7011 2xx 3xx Paperpath sensor service check Paper in sensor Controller card FRU Action All sensors Check all the sensor flags for breakage or if they are jammed Check all the sensors for dirt MPF sensor Check pin 1 on connector J18 for 5V and pin 2 on J18 for 3 3 V Pins 3 and 4 should be ground Esitsansnr Check pin 1 on connector J8 for 5V and pin2 on J8 for 3 3V Pin 3 should be ground Check pin 1 on connector J17 for 5V and pin2 on J17 for 3 3V Pin 3 should be ground If any of the readings are incorrect replace the controller card If t
156. tify printer failures and verify repairs have corrected the problem Accessing service menus There are different test menus that can be accessed during POR to identify problems with the printer Configuration Menu 1 Press and hold y and p DP 2 Turn on the printer 3 Release the buttons when The Configuration Menu group contains a set of menus setting s and operations which are infrequentiv required bv a user Generallv the options made available in this menu group are used to configure a printer for operation See Printhead assembiv electronic adjustment on page 3 14 for more information dy 2 Turn on the printer 3 Release the buttons when Performing Self Test displays Performing Self Test displays Diagnostics Mode 1 Press and hold py and q The Diagnostics Mode group contains the setting s and operations used while manufacturing and servicing the printer See Diagnostics mode on page 3 2 for more information These menus do not require a POR to access them Network SE Menu Press and hold g and p while in the network ports menu FAX SE Menu Enter 411 while in the Home Prime screen SE Menu From a Web browser on a host PC add se to the printer IP address Diagnostic aids 3 1 7011 2xx 3xx Diagnostics mode When the Diagnostics mode is entered each Diagnostic
157. ting a fax issue to second level support on page 2 49 2 48 Service Manual 7011 2xx 3xx Escalating a fax issue to second level support Before contacting the second level support go to the SE menu on the MFP and generate a Fax error file This file contains machine setting s information and debug information that will help second level support determine the cause of a failure To generate the fax error file perform the following steps 1 2 In a Web browser type http MFP ip address se The MFP s SE menu page will display Click the Dump Job History link The following displays Fax Job Log Wednesday 2006 02 08 11 25 Date Time Job Length Station Name Number Pages Status 1969 12 31 19 00 9 OK 2006 02 01 13 55 73 17 53 40 9 2 CANCELED 2006 02 01 13 56 74 17 53 4029 D CANCELED Write down the type of connection the type of error and the job in which the error occurred In the Web browser address bar type http MFP ipaddress se Click Report a Fax Problem A The fax check list displays Fill in the requested information This is where you will type in the information you retrieved in step 3 Second level support can assist you if you have questions about the information requested on the page Title Name of Tester Your Name Date of Event Date of Event mm dd yyyy Customer Customer Name Time of Event Time of Event hh mm A P M Job ID Job ID itiiti Describe the Physical Connection Type Descri
158. to de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de dafios personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informac es de Seguranca xiv A seguranca deste produto baseia se em testes e aprovacdes do modelo original e de componentes espec ficos O fabricante nao respons vel pela segunranca no caso de uso de pecas de substituic o nao autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servicos e nao devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manutengao deste produto Os profissionais destes servicos devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a possivel presenca de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de comecar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Service Manual Informaci de Seg
159. toner sensor 7 9 40X1334 Paper exit guide assembly 22 eer rere eee eee eee ee 7 11 40X1354 Front door amp ACM spring 7 11 40X1368 USB cable packaged eee 7 12 40X1548 Card X203 controller 7 9 40X1549 Card X204 controller 7 9 40X1558 Card asm LVPSHVPS 110V 7 9 40X2822 Transfer roll bearings gear spring 7 11 40X4194 Fuser assembly 110 V eee 7 9 40X4195 Fuser assembly 220 V 7 9 40X4596 Power cord 6 foot straight Brazil 7 12 40X4731 ASM pick arm ee ee eee ee 7 11 40X5625 Miscellaneous cable assemblies 7 9 40X5627 Operator panel assembly X208 7 7 40X5628 Operator panel assembly X204 7 7 40X5629 Card asm LVPSHVPS 220V 7 9 40X5631 ADF top cover 7 7 40X5632 ADF input tray assembly
160. up the line Keypad Enter numbers letters or symbols on the display Shortcuts Enters the shortcut screen Address Book Access the stored phone numbers Redial Pause self explanatory PERIS Diagnostic information 2 7 7011 2xx 3xx MFP Menus The diagram shows the menu index on the operator panel and the menus and items available under each menu Not all menus or selections will be available in all situations These are accessed through the driver 2 8 Service Manual Paper Menu Default Source Size Type Paper Texture Paper Weight Paper Loading Custom Types Universal Setup setting s General Copy Fax Print Reports Menu setting s Page Device Stats Network Setup Shortcut List Fax Job Log Fax Call Log Copy Shortcuts E Mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Asset Report Network Ports Network Menu USB Menu Messages and error codes Service error codes 7011 2xx 3xx Service error codes are generally non recoverable except in an intermittent condition when you can POR the MFP to temporarily recover from the error condition Error Description Action 8XX Scanner service errors 840 01 The scanner is disabled and can t be used Enter the configuration menu and re enable the Scanner scanner module See 840 xx service check disabled on page 2 41 840 02 The
161. uretat A 7011 2xx 3xx La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les q estions de seguretat si s utilitzen peces de recanvi no autoritzades La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients treballant s perill s Abans PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu de comencar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar Qm AS eee cle e A TA el a E gt Bs T4 See ee le ook ee ee g LAE ee A ee de Ae A A S HE tc le Wee Ma eee Pe le ss AF A1 EI HojE HI AB TE Ap 25 A OAL Cf 10L A NL LL IC oe T WH s a 89 7 1497 532 a 4 Ve pete Ve eee B fete ee 19 228571935 aA ll is le Hasa AHE AS ai JEN o e ri gt ere e ASP i A ZEAE PE VA OR VERUS E pe hh EE DU A s EAE 29 BE fil 7 A ARES VERI EE vx Bi ANT SEE AE e e AP s TI ZE OS WARE A REH IAE EHe f Ho RP PERIE E IN TASS Ae IE PES Fi
162. us and attendance messages Continued User primary message Explanation 37 Insufficient Collation Area This message is displayed when the printer memory used to store pages is too full to collate the print job The following actions can be taken e press Select M to print the portion of the job already stored and begin collating the rest of the job press Menus M to access the Busy Waiting Menu The following functions are available Cancel Job Note Menu Lockout does NOT prevent access to the Busy Waiting Menu 38 Memory Full This message is displayed when the printer is processing an incoming job and there is not enough memory available to continue processing the job The following actions can be taken Determine how to make more memory available to your print job by Deleting fonts macros and other data in RAM Simplify your print job Install additional memory e press Select M to clear the message and continue printing The job may not print correctly press Menus to access the Busy Waiting Menu The following functions may be available Cancel Job 39 Complex Page This message is displayed when a page is too complex to print The following actions can be taken e press Select M to clear the message and continue printing The job may not print correctly Simplify the print job press Menus to access the Busy Waiting Menu The following function
163. ut not change any of the three counts displayed under PAGE COUNTS Diagnostic aids 3 7 7011 2xx 3xx To view the Prt Color Pg Count the Prt Mono Pg Count or the Perm Page Count 1 Select PRINTER SETUP from DIAGNOSTICS and press Select M 2 Select PAGE COUNTS and press Select f 3 Select the page count you wish to view e Prt Color Pg Count Prt Mono Pg Count e Perm Page Count 4 Press Select M The value of the page count appears Press Back y to return to PRINTER SETUP Serial Number The serial number can only be viewed It cannot be changed To view or change the serial number 1 Select PRINTER SETUP from DIAGNOSTICS and press Select M 2 Select Serial number and press Select FI Press Back E to return to PRINTER SETUP Engine Setting 1 4 Warning Do not change these setting s unless requested to do so by your next level of support Model Name The model name can only be viewed and cannot be changed Configuration ID The two configuration IDs are used to communicate information about certain areas of the printer that cannot be determined using hardware sensors The configuration IDs are originally set at the factory when the printer is manufactured However the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever the System board is replaced The IDs consist of eight digits The first seven digits in each ID are hexadecimal numbers while the last digit is a checksum o
164. ver See Front cover removal on page 4 2 for more information Remove the left side cover See Left side cover removal on page 4 4 Place MFP on its right side Protect the cover from being marred Remove the four screws A securing the gear train cover ppm 5 Remove the gear train cover 6 Grasp the rear link with your index fingers and thumb on each side of the shaft and unsnap the link B from the shaft 7 Disconnect front link from coupler and remove links 4 24 Service Manual 7011 2xx 3xx Fuser power cable removal AN 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on page 4 29 for more information Note The cable can be reached without fully removing the card 2 Remove the rear cover See Rear cover removal on page 4 5 for more information 3 Remove the exit guide assembly See Paper exit guide assembly removal on page 4 37 for more information 4 Remove the two screws B from the lower corners of the fuser B 5 Slide the fuser out far enough to expose and disconnect the AC cable connections 6 Extract the fuser power cable Repair information 4 25 7011 2xx 3xx Input roller clutch and lever removal autocompensator clutch 1 Remove the left side cover See Left side cover removal on page 4 4 2 Place the MFP on its right side Protect the cover from being marred 3 Remove four screws A in the gear train metal cover B C 5 Remove
165. verify the repair MFP Specifications Minimum clearance requirements X203 X204 Width 15 8 Depth 14 1 Height 13 4 15 Dimensions Top 12 inches 31 cm Left side 12 inches 31 cm Right side 12 inches 31 cm Rear 6 inches 15 cm Front 16 inches 41 cm Weights X203 29 3 Ib 13kg X204 31 Ib 14 kg Memory Item 7011 200 300 7011 215 315 Lexmark X203 Lexmark X204 Base memory 64MB 64MB Note Optional memory flash memory and Lexmark solution cards are not supported on these devices General information 1 1 7011 2xx 3xx Print speed Media Size 7011 200 300 7011 215 315 Lexmark X203 Lexmark X204 Letter 8 5 x 11 in 24 ppm 24 ppm A4 210 x 297 mm 23 ppm 23 ppm Speed measured on media from tray 1 at 600 x 600 dpi Note Time to first print is 10 seconds Print resolution 600 dpi default 1200 dpi at half speed Connectivity and compatibility Attachments Standard USB 2 0 interface X203 and X204 Fax Modem X204 only 10 100 Base TX X203 and X204 Supported external network connections Lexmark N4000e ethernet 10Base 100BaseTX Lexmark N4050e wireless 802 11g Lexmark wireless 802 119 print server Fonts Fonts options scalable 3t bitmapped PCL 6 89 2 PostScript 89 0 Note There is no font card support 1 2 Service
166. vice Does the 900 xx error reoccur Go to step 15 Go to step 16 15 Install a Lexmark recommended memory option Send a print job to the device Does the 900 xx error reoccur Go to step 31 Problem resolved 16 Is there a modem installed on the device Go to step 17 Go to step 21 2 52 Service Manual 7011 2xx 3xx Step Action and questions Yes No 17 Reinstall the modem Restart the device Go to step 18 Go to step 20 Does the 900 xx error reoccur 18 Upgrade the firmware Contact your next level of Go to step 19 Problem support for the correct firmware level to use resolved Restart the printer to operating mode Send the printer a print job Does the 900 xx error reoccur 19 Replace the modem Restart the device Go to step 31 Problem Does the 900 xx error reoccur resolved 20 Runa fax job Go to step 31 Go to step 21 Does the 900 xx error reoccur 21 Are there any ISP internal solutions port options Go to step 22 Problem installed resolved 22 Reinstall the first ISP option Restart the device Go to step 24 Go to step 23 Does the 900 xx error reoccur 23 Run a job to test the option Go to step 24 Go to step 26 Does the 900 xx error reoccur 24 Upgrade the firmware Contact your next level of Go to step 25 Problem support for the correct firmware level to use resolved Restart the printer to operating m
167. which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design and MarkNet are trademarks of Lexmark International Inc registered in the United States and or other countries PCL O is a registered trademark of the Hewlett Packard Company All other trademarks are the property of their respective owners 2006 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G0272 7011 2xx 3xx Table of contents Notices and safety information 0c eee ix Laser Motera AA AA ee Sl nu ix saletv iniormall l soii aii a iaa xiii ee qued aa ex ek eer Led eX ved er rr va wa ques edd dai xvi Change history ausa cs aa ji ia A AR a ar eRe a RA O RAR RR ACC e A xvi CONVENUONS 6 25 605 perg card RE M iM Ed a a GE RSS cake RR EU ioo usd xvii General InTOL mall iieaaesaasextasesdsAt d
168. working service check 2 29 O operator panel buttons 2 5 service check 2 31 operator panel assembly removal 4 35 operator panel cable removal 4 33 P Panel Menus 3 18 Panel Test 3 5 paper exit guide assembly removal 4 37 Paper jams 3 23 paper jams 2 18 200 2 1 paper jam 3 24 200 paper jam 3 24 202 paper jam 3 26 241 paper jam 3 28 251 paper jam 3 29 290 294 paper jams 3 31 avoiding 3 23 tips on preventing 1 6 parts catalog covers 7 2 covers 7 3 electronics 7 8 electronics 7 9 frame 7 10 frame 7 11 how to use 7 1 options 7 10 scanner scanner 7 5 password panel menus 3 18 post symptoms 2 2 power on reset POR 2 1 power on self test POST 2 2 print media types 1 4 Print quality pages 3 17 print quality problems solving 2 38 print speed 1 2 print tests 3 5 printer registration 3 3 printer setup 3 7 printhead removal 4 38 Prt Quality Pgs diagnostic menu 3 5 Q quick test page 3 4 R rear cover removal 4 5 Reduced curl 3 21 registration 7011 2xx printer 3 3 quick test 3 4 removals ADF seaprator pad 4 45 autocompensator clutch 4 26 card cage 4 12 controller card 4 13 cover open sensor 4 16 covers flatbed front cover 4 9 front access 4 2 left and right flatbed covers 4 10 left side 4 4 rear 4 5 top 4 8 developer drive coupling assembly 4 17 exit sensor 4 18 fan 4 20 feed rollers 4 22 fuser 4 23 fuser idle gear links 4 24 fuser power cable 4 25 input roller clutch and lever 4 26 input
169. yed consult the service check for that error Problem resolved Go to step 31 Print the following Error log Menu settings page Network settings page Does the 900 xx error reoccur while these pages were printing Go to step 31 Go to step 7 Re attach the communications cable Restart the printer to operating mode Send the printer a print job Does the 900 xx error reoccur Note Before performing this step write down this information about the file being sent to the printer Application used Operating system Driver type File type PCL PostScript XPS etc Go to step 8 Go to step 10 Restart the printer to operating mode Send a different print job to the device Does the 900 xx error reoccur Go to step 9 Go to step 10 Upgrade the firmware Contact your next level of support for the correct firmware level to use Restart the printer to operating mode Send the printer a print job Does the 900 xx error reoccur Go to step 31 Go to step 10 10 Is the device a Multi Function Printer Go to step 11 Go to step 13 11 Run a copy job Does the 900 xx error reoccur Go to step 31 Go to step 12 12 Run a scan to PC job Does the 900 xx error reoccur Go to step 31 Go to step 13 13 Is there optional memory installed Go to step 14 Go to step16 14 Reinstall the memory and send a print job to the de

Lexmark X203n, and X204n MFP Service Manual

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