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HP LaserJet P4010 and P4510 Series Printers Service Manual

1. Sv DBIS BIPaU JOSUSS soueseid pels PIPE Ad 29 54 JOSUSS plougjos Pipo dd Josues usdo 100P dd uyed gpaw qd dnyoid qd 0021Sd Ef Josuas SOBINS E 1 S 0 1Sd vOLISd 002178 Ak S EEER yors eipew qq ale ner FED zur panna Heiss HA eer iser Ha vor DEE sour fi ele sour fi 2 sour fi ele our fi ze es 5 a es 58220 288 TE 83 SEI SEEER 578 o gt i CS oon 3 E gt Ve g gt DDzD d Z ER VOd JEAUp ep Jaded 10210 OND re Sis 2 M10 E Avert o oo OND S N NN r r b by 33 eas Pope brydde H pp mo e DH en 0 EELT cour ARAN EZ BEBED Jor aisoir visoir vg Ev solr 19po0oj Jaded 10 sound OL P JE v eleliour Ee D0 HIN x Jojowu JOY dd 00ZLMS YMS ZIS epou Gd Troubleshooting tools 277 ENWW Figure 7 30 Envelope feeder circuit diagram Jejuud OL Jojyow dnyoid jane do pat JOSUSS Psa pasa jdy nwu adojanug 008 LW Z081Sd a kK agre Z e v Z e Seg LP ysl air GE mer FE le seng E B E Z E E E T T 9 g olr lo lu lo gt S c R 2 2 las SERRAR asn 10 fled ell H al DER oogun BEEN
2. Designator Sensor A Top of page sensor PS103 B Pre feed sensor PS102 C Fuser delivery sensor PS700 D Duplex sensor PS1502 E Left side paper width sensor PS106 F Right side paper width sensor PS108 Troubleshooting tools 249 Designator Sensor G Tray 3 media path sensor PS1603 H Tray 4 media path sensor PS1603 I Tray 5 media path sensor PS1603 J Tray 6 media path sensor PS1704 1 This sensor is present only if the accessory is installed Paper path test This diagnostic test generates one or more test pages that you can use to isolate the cause of jams To isolate a problem you can specify which input tray to use specify whether to use the duplex path and specify the number of copies to print Multiple copies can be printed to help isolate intermittent problems The following options become available after you start the diagnostic feature e PRINT TEST PAGE Run the paper path test from the default settings Tray 2 no duplex and one copy To specify other settings scroll down the menu and select the setting and then scroll back up and select PRINT TEST PAGE to start the test e SOURCE Select Tray 1 Tray 2 one of the optional trays or the envelope feeder e DESTINATION Select the standard bin or an optional output destination such as a stacker This menu item appears only if opti
3. Z JOSUSS SJBJINS YDEIS eIPeu dd JOSUSS SJBJINS YDBIS Bpow dd Ay 038 2091Sd ame amp MOTTA amp ALIHM NMOUS amp Br 0091Sd Josuas aouaseid Tat 1091Sd Figure 7 28 500 sheet paper tray c VOd JOSUSs 29BJNS MOES LIPAN Ud 2 2 3 m MOTISA eIpeu dd JO OW Jet dd 7 00911S O09HN plouslos dnyoid 4d yed peu Jd yoop Jaded 0091MS 40 BR Jaepaa Jaded og Leer v r CEEE ERD vasisir ev asair 2oor TETT EPER v oga 22505685 ver RRS R SEKR ele fe T fe fe Je ve o Saa ano fr 22 2 ER 66 6 aver 2 on ang je ono SIS S VOd JaAup Japaaj Jaded zoar ano sis fz X0 E ON t 2 y Aver S 2 2 e z 8 ano 3 EF tt 5 3 S 253 Do BE n R vet ER ilalelspulele 61783 663 ER p 663 56 STJERT I coor Er Em DD Jor HAL dE amour visor ev 1501 49p9e 1eded Jo at z i saquud OL ENWW 276 Chapter 7 Solve problems ircuit diagram Figure 7 29 1 500 sheet paper tray c VOd JOSUaS 89BJINS VOEIS EIPON z JOSUSS 898JINS
4. designator A Top of page sensor PS103 see Figure 7 8 Checking sensors in the print cartridge area on page 257 B Tray 2 pre feed sensor PS102 see Figure 7 6 Checking the Tray 2 pre feed sensor on page 255 C Fuser delivery sensor PS700 see Figure 7 5 Checking the fuser delivery sensor on page 254 D Duplex sensor PS1502 E Left side paper width sensor PS106 see Figure 7 8 Checking sensors in the print cartridge area on page 257 F Right side paper width sensor PS108 see Figure 7 8 Checking sensors in the print cartridge area on page 257 G Tray 3 media path sensor PS1603 see Figure 7 7 Checking media path sensors on page 256 H Tray 4 media path sensor PS1603 see Figure 7 7 Checking media path sensors on page 256 Tray 5 media path sensor PS1603 see Figure 7 7 Checking media path sensors on page 256 J Tray 6 media path sensor PS1704 see Figure 7 7 Checking media path sensors on page 256 K Output bin full sensor PS104 see Figure 7 3 Checking the output bin full sensor on page 252 L Top cover open switch SW101 open and close the top cover M Tray 1 paper present sensor PS105 see Figure 7 4 Checking the Tray 1 paper present sensor on page 253 N Tray 2 paper present sensor PS101 see Figure 7 9 Checking sensors in the Tray 2 area on page 258 O Tray 2 top of stack sensor PS107 see Figure 7 9 Checking sensors in the Tray 2 area
5. ENWW 274 Chapter 7 Solve problems ENWW Figure 7 27 General circuit diagram 2 of 2 2 Ee rn rn rn rn rn rn rn re re D Han Scanner motor Laser Scanner unit 2 7 7 3 3v DODpn deliv SES Operation panel Je Se 5 3 rps BD Laser driver PCB 7 ze PCB es FER SRE We L it D Cooling fan 3 Ei o2roRV FN103 Kap Slam DEC fine i i TEEEEEE EE RE Cooling fan 2 sf exo g FETE ER FN102 OG 2 2NDFLK a e gt FL Joranr u S75 378 S28 Feedclutch BE Ro Ae l E ple am TT ajaa e SE a GE Face down tray Z n eutene FT HL media full sensor Multi purpose tray 381 d r J123 2 i pickup solenoid d PE wesnsoa PTT Zur Wa SL102
6. i A28 A06 Aas A13 EI aia a27 N ai A40 5 gt 376 Chapter 8 Parts ENWW ENWW Table 8 10 Multipurpose pickup assembly Ref A01 A02 A03 A04 A05 A6 A07 A08 A09 A10 A11 A12 A13 A14 A15 A16 A17 A18 A19 A20 A21 A22 A23 A24 A25 A26 A27 A28 A29 Description Multipurpose pickup assembly Multipurpose tray kit contains 1 pickup roller 1 feed roller 1 separation roller Roller pickup Roller feed Roller separation Frame multi right Guide nip left Guide nip center Guide nip right Bushing Bushing Bushing Bushing Shaft size sensing Hinge multi left Hinge multi right label jam clear envelope Cam Lever Shaft multipurpose cam left Shaft multipurpose cam right Cover multipurpose spring left Cover multipurpose spring right Gear 15T 21T Gear 30T 34T Gear 30T Cam gear 30T Cam gear 30T Gear 14T Spring tension Spring compression Spring tension Spring tension Multipurpose guide assembly Part number Qty RM1 4563 000CN 1 CB506 67905 1 RL1 1641 000CN 1 RL1 1663 000CN 1 RL1 1654 000CN 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 Internal components 377 Table 8 10 Multipurpose pickup assembly continued Ref Description Part number Qty A30 Presence sensor holder assembly 1 A31 Multipurpose pickup gear assembly 1 A32 Multipurpose frame assembly 1 A33 Multipur
7. 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 47 3 Replace the print cartridge This defect typically occurs when the print cartridge has far exceeded its rated life For example if you are printing a very large quantity of pages with very little toner coverage 1 Replace the print cartridge 2 Reduce the number of pages that you print with very low toner coverage White spots on black 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 47 3 Make sure that the environmental specifications for the product are being met See Operating environment on page 504 4 Clean the product paper path 5 Replace the print cartridge 332 Chapter 7 Solve problems ENWW Table 7 9 Image defect examples continued Problem Image example Solution Scattered lines 1 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 47 2 Make sure that the environmental specifications for the product are being met See Operating environment on page 504 3 Turn over the paper in the tray Also try rotating the paper 180 4 Open the CON
8. ENWW 416 Chapter 8 Parts ENWW Table 8 23 Multi bin mailbox covers Ref Description 1 Cover front 2 Cover top 3 Left cover assembly 4 Right cover assembly 5 Rear door assembly 6 Cable stacker drawer 7 Joint left 8 Joint right 9 Lever in flapper link 10 Connector 8P 11 IN solenoid assembly A01 Screw tap binding head M3x8 A02 Frame base A03 Screw P M3x8 1 Only orderable parts have part numbers Part number VS1 7500 008CN Output devices 417 ca A30 Figure 8 25 Multi bin mailbox main body 1 of 2 J1321D J1322D J1323D J1324D ENWW 418 Chapter 8 Parts ENWW Table 8 24 Multi bin mailbox main body 1 of 2 A01 A02 A03 A04 A05 A06 A07 A08 A09 A10 A11 A12 A13 A14 A15 A16 A17 A18 A19 A20 A21 A22 A23 A24 A25 Description Paper sensing flag assembly Top bin flapper assembly Bin flapper assembly Center bin flapper assembly Bin solenoid assembly Cable bin solenoid Bin assembly Solenoid Frame base Pad arm Guide cable L Latch rear door Bushing Stopper rear door Spring tension Pin Roller delivery inlet Bushing pressure roller Bushing Roller intermediate Cover crossmember Spacer Pulley 24T Gear 34T Pulley 24T Pulley 24T Bushing Spring compression Gear 24T Gear 41T Gear 24T 35T 4
9. Rod release lower Internal components 1 of 3 on page 359 Rod release upper Internal components 1 of 3 on page 359 Rod switch RC2 2667 000CN Internal components 2 of 3 on page 363 Rod third fan Internal components 3 of 3 on page 367 Roller delivery intermediate Paper delivery assembly on page 381 ENWW Alphabetical parts list 449 Table 8 26 Alphabetical parts list continued Description Part number Table and page Roller delivery inlet Multi bin mailbox main body 1 of 2 on page 419 Roller delivery inlet Multi bin mailbox main body 2 of 2 on page 423 Roller face down lower Paper delivery assembly on page 381 Roller face down upper Paper delivery assembly on page 381 Roller face up Fusing assembly on page 383 Roller feed RL1 1663 000CN Multipurpose pickup assembly on page 377 Roller intermediate Multi bin mailbox main body 1 of 2 on page 419 Roller intermediate Multi bin mailbox main body 2 of 2 on page 423 Roller LU 500 sheet cassette on page 373 Roller LU Optional 500 sheet feeder Roller paper feed cassette on page 397 Optional 1 500 sheet feeder paper pickup assembly on page 413 Roller paper feed Optional 1 500 sheet feeder paper pickup assembly on page 413 Roller pickup RL1 1641 000CN Multipurpo
10. 442 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Lever lock Optional 500 sheet paper feeder main body on page 393 Lever paper delivery sensor Fusing assembly on page 383 Lever release left Lever release right Fusing assembly on page 383 Fusing assembly on page 383 Lever sensor Fusing assembly on page 383 Lid scanner protective duct Lifter drive assembly RM1 4585 000CN Internal components 2 of 3 on page 363 Internal components 3 of 3 on page 367 Lifter drive assembly Lifter driver assembly RM1 1136 000CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 500 sheet paper feeder main body on page 393 Lifter tray assembly Optional 1 500 sheet feeder main body 1 of 2 on page 405 Lifter tray assembly Optional 1 500 sheet feeder main body 2 of 2 on page 409 Limiter cassette torque RC2 5262 000CN 500 sheet cassette on page 373 Limiter cassette torque RC2 5262 000CN Optional 500 sheet feeder cassette on page 397 Limiter cassette torque RC2 5262 000CN Optional 1 500 sheet feeder front door assembly on page 403 Limiter multipurpose torque Multipurpose pickup assembly on page 377 Lock side plate assembly Optional 500 sheet paper feeder main body on page 3
11. Sheet protective right upper Fusing assembly on page 383 Sheet protective right lower Fusing assembly on page 383 Side plate fusing right Fusing assembly on page 383 Lever release right Fusing assembly on page 383 Guide paper delivery lower Fusing assembly on page 383 Screw stepped Fusing assembly on page 383 Sheet protective left Gear 18T Fusing assembly on page 383 Fusing assembly on page 383 Gear 17T Fusing assembly on page 383 IC photo interrupter Fusing assembly on page 383 Guide paper delivery guide upper Fusing assembly on page 383 Pressure roller gear assembly Fusing assembly on page 383 Upper entrance guide assembly Fusing assembly on page 383 Cable FSR AC Fusing assembly on page 383 Cable FSR DC Fusing assembly on page 383 Holder fusing lever Fusing assembly on page 383 Screw M3x8 Fusing assembly on page 383 Screw RS M3x8 Fusing assembly on page 383 Screw D M3x8 Screw with washer M3x6 Fusing assembly on page 383 Fusing assembly on page 383 Screw with washer M3x6 Fusing assembly on page 383 Screw tap S Fusing assembly on page 383 Ring E Fusing assembly on page 383 Lever paper delivery sensor Fusing assembly on page 383 Label Caution high temp
12. Multipurpose tray kit CB506 67905 Tray 1 Contains a pickup roller a feed roller and a separation roller Product roller kit Trays 2 Contains a pickup roller a feed roller and a separation roller CB506 67904 3 4 5 6 344 Chapter 8 Parts ENWW Item Description Product Part number number Transfer roller kit Contains one transfer roller CB506 67903 Fusing kit Contains one fuser assembly CB506 67901 110 V CB506 67902 220 V Memory Item Description Product Part number number 44 x 32 pin DDR2 memory 64 MB CC413A CC413 67901 DIMM dual inline memory module 128 MB CC414A CC414 67901 Boosts the ability of the 256 MB CC415A CC415 67901 product to handle large or C e complex print jobs 512 MB CE483A CE483 67901 Cables and interfaces Item Description Product Part number number Enhanced I O EIO cards HP High Performance Serial ATA EIO Hard Disk J6073G CB506 67907 HP Jetdirect print server multi 1284B parallel adaptor J7972G J7972 61001 protocol EIO network cards HP Jetdirect EIO wireless 690n IPv6 IPsec J8007G HP Jetdirect en3700 J7942G J7942 61031 HP Jetdirect en1700 J7988G J7988 61001 HP Jetdirect ew2400 USB wireless print server J7951G J7951 61021 HP Jetdirect 630n EIO networking card IPv6 gigabit J7997G J7997 61001 HP Jetdirect 635n EIO networking card IPv6 IPsec J7961G J7961 69011 USB cable 2 meter A to B cable C6518A ENWW Order replacement p
13. RC1 0136 000CN Bushing paper delivery Internal components 3 of 3 on page 367 RC1 0198 000CN Spring tension Internal components 3 of 3 on page 367 RC1 0206 000CN Bushing Internal components 2 of 3 on page 363 RC1 0213 000CN Spring compression Internal components 2 of 3 on page 363 RC1 0264 000CN Bushing feed shaft Internal components 2 of 3 on page 363 RC1 0306 000CN Pin option Covers base unit on page 357 RC1 0386 000CN Guide connecting cable Internal components 1 of 3 on page 359 RC2 2459 000CN Cover option Covers base unit on page 357 RC2 2468 000CN Cover formatter P4015 P4515 Covers base unit on page 357 RC2 2475 000CN Cover right front P4015 P4515 Covers base unit on page 357 RC2 2476 000CN Cover envelope connector P4015 P4515 Covers base unit on page 357 ENWW Numerical parts list 487 Table 8 27 Numerical parts list continued Part number Description Table and page RC2 2478 000CN Cover right rear P4015 P4515 Covers base unit on page 357 RC2 2480 000CN Arm release A Internal components 1 of 3 on page 359 RC2 2481 000CN Arm release B Internal components 1 of 3 on page 359 RC2 2510 000CN Cover duplexing outer P4015 P4515 Covers base unit on page 357 RC2 2524 000CN Flag paper de
14. RM1 4559 000CN Description 500 sheet tray cassette Table and page Internal components 1 of 3 on page 359 RM1 4559 000CN 500 sheet cassette 500 sheet cassette on page 373 RM1 4559 000CN Optional 500 sheet feeder cassette Optional 500 sheet feeder cassette on page 397 RM1 4562 000CN Paper feed shaft Z assembly Internal components 2 of 3 on page 363 RM1 4563 000CN Multipurpose tray pickup assembly Internal components 1 of 3 on page 359 RM1 4563 000CN Multipurpose pickup assembly Multipurpose pickup assembly on page 377 RM1 4576 000CN Right front guide assembly Internal components 2 of 3 on page 363 RM1 4578 000CN Electrical components assembly 220 240 V Power supply assembly on page 371 RM1 4578 000CN Electrical components assembly 220 240 V PCAs base unit on page 387 RM1 4582 000CN RM1 4582 000CN RM1 4585 000CN DC controller PCA DC controller PCA Lifter drive assembly Internal components 3 of 3 on page 367 PCAs base unit on page 387 Internal components 3 of 3 on page 367 RM1 5051 000CN Fuser motor assembly Internal components 3 of 3 on page 367 RM1 5059 000CN Control panel assembly P4015 P4515 Covers base unit on page 357 RM1 5060 000CN RM1 5078 000CN Control panel assembly P4014 Cable inlet 110 127 V Covers base
15. eea I J1606 By J1608 1621 J1623 D A28 A08 392 Chapter 8 Parts ENWW Table 8 16 Optional 500 sheet paper feeder main body Ref Description Part number Qty Product roller kit contains 2 feed rollers 1 pickup roller CB506 67904 1 1 Solenoid 1 2 Size detect assembly 1 3 Paper feed roller assembly RM1 0037 020CN 1 4 Front top plate assembly 1 5 Cable interface upper 1 6 Pickup drive side plate 1 7 Cable size sensor 1 8 500 page feeder driver PCA 1 9 Connector drawer 6P 1 10 Lifter driver assembly 1 11 Paper pickup roller assembly RM1 0036 020CN 1 A01 Spring tension 1 A02 Support lifter drive assembly 1 A03 Bushing 1 A04 Guide cassette right rear 1 A05 Guide cassette left rear 1 A06 Plate reinforcement 1 A07 Guide left 1 A08 Guide cable 1 A09 Shaft lock joint 1 A10 Arm lock 1 A11 Lever lock 1 A12 Upper plate rear 1 A13 Upper plate right 1 A14 Shaft retard drive 1 A15 Gear 23T 1 A16 Gear 14T 1 A17 Gear 16T 1 A18 Spring tension 1 A19 Left frame assembly 1 A20 Right frame assembly 1 A21 Front cassette left guide assembly 1 A22 Lower frame assembly 1 ENWW Input devices 393 Table 8 16 Optional 500 sheet paper feeder main body continued Ref Description Part number Qty A23 Lock side plate assembly 1 A24 Right front guide assembly 1 A25 Right guide assembly 1 A26 Screw with washer M3x6 2 A27 screw tap M3x6 1 A28 Screw D M3x8 33 A29 Screw tap
16. 2 Gj en TN A05 d A04 a 3 A24 ee A0 77 o ba BA Sr 6101 M101 A _ RE SN a va 362 Chapter 8 Parts ENWW ENWW Table 8 6 Internal components 2 of 3 18 19 20 21 22 501 A01 A02 A03 A04 A05 A06 A07 A08 A09 A10 A11 Description Laser scanner assembly Motor DC 24 V main drive Shaft retard drive Solenoid Paper pickup roller assembly Paper feed roller assembly Paper pickup drive assembly Tag holder assembly Paper feed shaft Z assembly Feeder sensor cable assembly Ring E Cable feed motor Right front guide assembly Cable laser Rod switch Bushing Bushing feed shaft Gear 18T Gear 23T Bushing Spring tension Spring compression Screw tap binding head M3x8 Screw tap pan head M4x10 Screw D M3x8 Spacer scanner front Spacer scanner rear Screw tap M3x6 Guide front Support DCU Bushing Guide cable right front Lever height prevention Holder sheet sensor Part number RM1 5465 000CN RL1 1657 000CN RL1 1658 000CN RK2 0270 000CN RM1 0036 020CN RM1 0037 020CN RM1 4532 000CN RM1 4539 000CN RM1 4562 000CN XD9 0232 000CN RM1 5089 000CN RM1 4576 000CN RM1 5087 000CN RC2 2667 000CN RC1 0206 000CN RC1 0264 000CN RU5 0045 020CN RU6 0159 000CN RC2 5783 000CN RU6 2115 000CN RC1 0213 000CN XB4 7300 809CN Internal components 363 Table
17. Block front cover pushing Optional 1 500 sheet feeder main body 2 of 2 on page 409 Block paper size sensor Optional 1 500 sheet feeder main body 1 of 2 on page 405 Block paper size sensor Optional 1 500 sheet feeder main body 2 of 2 on page 409 Body cassette 500 sheet cassette on page 373 Body cassette Optional 500 sheet feeder cassette on page 397 Bushing Internal components 1 of 3 on page 359 Bushing Bushing RC1 0206 000CN RC2 5783 000CN Internal components 2 of 3 on page 363 Internal components 2 of 3 on page 363 Bushing Internal components 2 of 3 on page 363 Bushing Multipurpose pickup assembly on page 377 Bushing Multipurpose pickup assembly on page 377 Bushing Multipurpose pickup assembly on page 377 Bushing Multipurpose pickup assembly on page 377 Bushing Paper delivery assembly on page 381 Bushing Bushing Paper delivery assembly on page 381 Paper delivery assembly on page 381 Bushing Fusing assembly on page 383 426 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Bushing Fusing assembly on page 383 Bushing Fusing assembly on page 383 Bushing Bushing Optional 500 sheet paper feeder main body on page 393
18. CHP213 Europe HP Multipurpose paper For use with all office equipment laser and inkjet printers copiers and fax machines Created for businesses that want one paper for all their office needs Brighter and smoother than other office papers Specifications 90 bright 20 Ib 75 g m Letter 8 5 x 11 inch 500 sheets ream 10 ream carton Letter 8 5 x 11 inch 500 sheets ream 5 ream carton Letter 8 5 x 11 inch 250 sheets ream 12 ream carton Letter 8 5 x 11 inch 3 hole 500 sheets ream 10 ream carton Legal 8 5 x 14 inch 500 sheets ream 10 ream carton HPM1120 North America HPM115R North America HP25011 North America HPM113H North America HPM1420 North America HP Office paper For use with all office equipment laser and inkjet printers copiers and fax machines Good for high volume printing Specifications 84 bright 20 Ib 75 g m Letter 8 5 x 11 inch 500 sheets ream 10 ream carton HPC8511 North America and Mexico Letter 8 5 x 11 inch 3 hole 500 sheets ream 10 ream carton HPC3HP North America Legal 8 5 x 14 inch 500 sheets ream 10 ream carton HPC8514 North America Letter 8 5x 11 inch Quick Pack 2 500 sheet carton HP2500S North America and Mexico Letter 8 5 x 11 inch Quick Pack 3 hole 2 500 sheet carton HP2500P North America A Letter 220 x 280 mm 500 sheets ream 5 ream carton Q2408A Asia Pacific countrie
19. Multipurpose pickup assembly on page 377 Frame rear Optional 1 500 sheet feeder main body 1 of 2 on page 405 Frame rear Optional 1 500 sheet feeder main body 2 of 2 on page 409 Frame right Optional 1 500 sheet feeder main body 1 of 2 on page 405 Frame right Optional 1 500 sheet feeder main body 2 of 2 on page 409 Front cassette assembly Front cassette assembly 500 sheet cassette on page 373 Optional 500 sheet feeder cassette on page 397 Front cassette left guide assembly Optional 500 sheet paper feeder main body on page 393 Front cassette LF guide assembly Internal components 3 of 3 on page 367 Front cover assembly RM1 4534 000CN Covers base unit on page 357 Front door assembly RM1 5255 000CN Optional 1 500 sheet paper feeder covers on page 401 Front top plate assembly Optional 500 sheet paper feeder main body on page 393 Fuser assembly 110 127 V also see Figure 8 13 Fusing assembly on page 382 CB506 67901 Internal components 3 of 3 on page 367 Fuser assembly 220 240 V also see Figure 8 13 Fusing assembly on page 382 CB506 67902 Internal components 3 of 3 on page 367 Fuser motor assembly RM1 5051 000CN Internal components 3 of 3 on page 367 434 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued De
20. Press OK to continue REINSERT DUPLEXER The duplexer has been removed Reinsert the duplexer REPLACE BLACK CARTRIDGE For help press The print cartridge has reached the end of life Replace the cartridge REPLACE BLACK CARTRIDGE For help press alternates with REPLACE BLACK CARTRIDGE To continue press OK The cartridge has reached the low threshold Order a new cartridge To continue printing press OK REPLACE STAPLE CARTRIDGE To continue press OK The stapler is out of staples Press OK to continue without stapling REPLACE STAPLES To continue press OK The stapler is out of staples Press OK to continue without stapling Request accepted please wait The request to print an internal page is waiting to print Wait for the current job to finishing printing Restoring factory settings Factory settings are being restored No action is necessary Restoring The specific settings are being restored No action is necessary 298 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action RFU LOAD ERROR SEND FULL RFU ON lt X gt PORT An error occurred during a firmware upgrade Contact an HP authorized service or support provider ROM DISK DEVICE FAILURE To clear press OK The specified device has failed Press OK to continue ROM DISK FILE
21. Sheet bottom frame right Multi bin mailbox main body 1 of 2 on page 419 Sheet bottom frame right Sheet fusing protective Multi bin mailbox main body 2 of 2 on page 423 Fusing assembly on page 383 Sheet protective left Fusing assembly on page 383 Sheet protective right lower Fusing assembly on page 383 Sheet protective right upper Fusing assembly on page 383 Sheet solenoid damper Optional 1 500 sheet feeder main body 1 of 2 on page 405 Sheet solenoid damper Optional 1 500 sheet feeder main body 2 of 2 on page 409 Side plate drum drive Internal components 1 of 3 on page 359 454 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Side plate fuser drive Internal components 3 of 3 on page 367 Side plate fusing left Fusing assembly on page 383 Side plate fusing right Side plate paper feed drive Fusing assembly on page 383 Internal components 2 of 3 on page 363 Size detect assembly RM1 4525 000CN Internal components 1 of 3 on page 359 Size detect assembly Optional 500 sheet paper feeder main body on page 393 Sleeve guide assembly 110 127 V Fusing assembly on page 383 Sleeve guide assembly 220 240 V Fusing assembly on page 383 Solenoid RK2 0270 000CN
22. e Try removing and reinstalling the optional duplexer Then turn the product off and then on BAD ENVELOPE FEEDER CONNECTION The optional envelope feeder is not connected properly to the product Try removing and reinstalling the optional envelope feeder Then turn the product off and then on BAD OPTIONAL TRAY CONNECTION Canceling An optional tray is not connected correctly The product is canceling a job The message continues while the job is stopped the paper path is cleared and any remaining incoming data on the active data channel is received and discarded Remove the product from the tray and reinstall it Then turn the product off and then on No action is necessary CANNOT DUPLEX CLOSE REAR DOOR For help press Checking paper path The rear door must be closed to duplex The product is checking for possible jams or paper that was not cleared from the product Close the rear door No action is necessary 292 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action Checking printer The product is checking for possible jams or paper that was not cleared from the product No action is necessary CHOSEN PERSONALITY NOT AVAILABLE To continue press OK The product received a request for a personality product language that does not exist The print job is canceled Print the
23. g J1621 Figure 7 22 1 500 sheet paper tray connectors J1701 J1720 J1710 e Sp J1703 S J1702 gh lt 9 J1723 Si Dec Troubleshooting tools 271 Duplexer connectors Figure 7 23 Duplexer connectors J1505 J1504 J1520 J1503 Ba K2 J1502 EN SE J1501 Es J1506 Fax S TF 31500 J1522 g tx J1523 J1521 J124 Envelope feeder connectors Figure 7 24 Envelope feeder connectors J1804 J1854 J1800 J1855 ZE J1803 J1856 J1801 272 Chapter 7 Solve problems ENWW i hart Figure 7 25 General t iming c General t hart iming c spuoses un D eT ey xoiddy serq enneGon LOENS EOLNS ZOLNS y e Z ue Buljoog LOLNA uey Buijoo9 seq Joo ainssaud SEIG 8438 S Duo selg Buidojanag oq seig GuiBseys Are wig ov seig BuiBseyo eu Josuas Wm elpaw Aes UMOp 894 002Sd 1osues Aueajap But 0LSd 1osues abed jo doy LOIS piousjos dnyaid spesse9 LOLTO yano pees LOLW 1ojou pees ZOLIW 100w wing 662 1030W Buixi4 LH 1eyeeu Buixi4 PL Xoiddy azis Jaya u Dunuud sjeays z snonuljuos 104 yeyo Buruy FA i WEE Jojow J UUEIS ZOGN ZOGA LOGA LOGA 08PIA d01 ebed jo doy 21033 puewwos peys Jud 05933 puewwos uoyersasal Juud Wi 5 25533 puewwoo 04U09 sctetut NO Une JEMOd D ETT GT Troubleshooting tools 273 ENWW ircuit diagrams C 1 o
24. 55 XX YY DC CONTROLLER ERROR 3 Remove and then reinstall the formatter To continue turn off then on 4 Ifthe error persists remove the formatter and perform an engine test If the engine test page fails to print ENWW Control panel messages 287 Table 7 8 Control panel messages continued Control panel message Description Recommended action replace the DC controller If the engine test page prints replace the formatter 56 XX ERROR For help press alternates with 56 XX ERROR To continue turn off then on A temporary printing error occurred as a result of an incorrect input or output request Turn the product off and then on If the message persists contact an HP authorized service or support provider 57 01 ERROR To continue turn off then on Fan FN103 has experienced an error Inspect fan FN103 to determine if its rotational movement is being obstructed Verify that the fan connection at connector J79 on the DC controller PCA is securely seated If the error persists replace the fan 57 03 ERROR To continue turn off then on Fan FN102 has experienced an error Inspect fan FN102 to determine if its rotational movement is being obstructed Verify that the fan connection at connector J75 on the DC controller PCA is securely seated If the error persists replace the fan 57 04 ERROR To continue turn off then on Fan FN101 has experienced an error Insp
25. 7 Solve problems e Troubleshooting checklist e Menu map e Troubleshooting process e Troubleshooting tools e Control panel messages e Event log messages e Paper handling problems e Solve image quality problems e Solve performance problems e Solve connectivity problems e Service mode functions ENWW 239 Troubleshooting checklist The following checklist contains basic questions that you can ask the customer in order to help define the problem s quickly For more information about product and media specifications see Paper and print media on page 47 Table 7 1 Initial troubleshooting checklist Environment Is the product installed in a suitable environment See Operating environment on page 504 Is the product installed on a solid level surface Is the supply voltage from the wall receptacle within 10 of the product s rated voltage see Electrical specifications on page 502 Is the power cord fully seated into both the product and the electrical receptacle in the wall Is the product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials Is the product exposed to direct sunlight Media Is suitable media being used in the product See Supported paper and print media sizes on page 48 and Supported paper and print media types on page 50 Does the customer use only supported print media Is the media in good conditi
26. 9 Multiply 9 by 30 9 x 30 270 Or Add 17 to 270 270 17 287 Thus DDD 287 Convert the service ID to an actual date You can use the product Service ID number to determine whether the product is still under warranty Use the following formula to convert the Service ID into the installation date as follows 1 Add 1990 to YY to get the actual year that the product was installed 2 Divide DDD by 30 If there is a remainder add 1 to the result This is the month 3 The remainder from the calculation in step 2 is the date Using the Service ID 12287 as an example the date conversion is as follows 1 12 1990 2002 so the year is 2002 2 287 divided by 30 9 with a remainder of 17 Since there is a remainder add 1 to 9 to get 10 which represents October 3 The remainder in step 2 is 17 so that is the date 4 The complete date is 17 October 2002 amp NOTE A six day grace period is built into the date system Reset page counts The page count that is stored in NVRAM and printed on the configuration page represents the number of pages that the formatter has formatted not including engine test prints If you install a new formatter when repairing a product use this menu item to reset the page count to the previous value In this way the page count reflects the number of pages that the engine has printed rather than restarting the count for the new formatter Cold reset paper When you perform a cold
27. Fusing assembly on page 383 Solenoid Optional 500 sheet paper feeder main body on page 393 Size detect assembly Optional 500 sheet paper feeder main body on page 393 Front top plate assembly Optional 500 sheet paper feeder main body on page 393 470 Chapter 8 Parts ENWW Table 8 27 Numerical parts list continued Description Cable interface upper Table and page Optional 500 sheet paper feeder main body on page 393 Pickup drive side plate Optional 500 sheet paper feeder main body on page 393 Cable size sensor Optional 500 sheet paper feeder main body on page 393 500 page feeder driver PCA Optional 500 sheet paper feeder main body on page 393 Connector drawer 6P Optional 500 sheet paper feeder main body on page 393 Lifter driver assembly Optional 500 sheet paper feeder main body on page 393 Spring tension Optional 500 sheet paper feeder main body on page 393 Support lifter drive assembly Optional 500 sheet paper feeder main body on page 393 Bushing Optional 500 sheet paper feeder main body on page 393 Guide cassette right rear Optional 500 sheet paper feeder main body on page 393 Guide cassette left rear Optional 500 sheet paper feeder main body on page 393 Plate reinforcement Optional 500 sheet paper feeder main
28. Table and page Optional 500 sheet feeder cassette on page 397 Spring torsion Optional 500 sheet feeder cassette on page 397 Gear 20T Optional 500 sheet feeder cassette on page 397 Body cassette Optional 500 sheet feeder cassette on page 397 Roller positioning Optional 500 sheet feeder cassette on page 397 Claw cassette Optional 500 sheet feeder cassette on page 397 Roller LU Optional 500 sheet feeder cassette on page 397 Flange positioning roller right Optional 500 sheet feeder cassette on page 397 Shaft positioning roller auxiliary Optional 500 sheet feeder cassette on page 397 Roller RD Optional 500 sheet feeder cassette on page 397 Gauge fuel Optional 500 sheet feeder cassette on page 397 Optional 500 sheet feeder cassette on page 397 Optional 500 sheet feeder cassette on page 397 Spring torsion Optional 500 sheet feeder cassette on page 397 Guide nip Optional 500 sheet feeder cassette on page 397 Plate paper lifting Optional 500 sheet feeder cassette on page 397 Gear 88T Optional 500 sheet feeder cassette on page 397 Gear 14T Optional 500 sheet feeder cassette on page 397 Gear 14T Optional 500 sheet feeder cassette on page 397 Gear 14T Optional 500 sheet feeder cassette
29. The menu map can be an important troubleshooting tool It shows each control panel menu and submenu in order to aid navigation through the menu system Print the menu map from the control panel by completing the following steps 1 Press Menu B 2 Press the down arrow V to highlight INFORMATION and then press OK 3 Press the down arrow V to highlight PRINT MENU MAP and then press OK to print ENWW Menu map 241 Troubleshooting process When the product malfunctions or encounters an unexpected situation information on the control panel alerts you to the situation This section contains an initial troubleshooting checklist that helps to eliminate many possible causes of the problem The subsequent troubleshooting flowchart helps you to diagnose the cause of the problem The remainder of the chapter provides steps for correcting the problems that have been identified e Use the initial troubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem e Use the troubleshooting flowchart to pinpoint the cause of malfunctions The flowchart lists the section within this chapter that provides steps for correcting the malfunction Before beginning any troubleshooting procedure check the following issues e Are supply items for example the print cartridge fuser and rollers within their rated life e Does the configuration page reveal any configuration problems See Prin
30. on page 363 Latch front cover upper Optional 1 500 sheet feeder main body 1 of 2 on page 405 Latch front cover upper Latch rear door Optional 1 500 sheet feeder main body 2 of 2 on page 409 Multi bin mailbox main body 1 of 2 on page 419 Latch rear door Multi bin mailbox main body 2 of 2 on page 423 Left cover assembly Multi bin mailbox covers on page 417 Left cover assembly P4014 RM1 5450 000CN Covers base unit on page 357 Left cover assembly P4015 P4515 RM1 4551 000CN Covers base unit on page 357 Left frame assembly Optional 500 sheet paper feeder main body on page 393 Left hook assembly Left hook assembly Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Left side end support assembly 500 sheet cassette on page 373 Left side end support assembly Optional 500 sheet feeder cassette on page 397 Lever Multipurpose pickup assembly on page 377 Lever bin flapper Multi bin mailbox main body 1 of 2 on page 419 Lever bin flapper Multi bin mailbox main body 2 of 2 on page 423 Lever height prevention Lever in flapper link Internal components 2 of 3 on page 363 Multi bin mailbox covers on page 417 Lever lens Internal components 2 of 3 on page 363
31. verify that connector J76 on the DC controller PCA is firmly seated 3 If the error persists replace the sensor PS104 STAPLER LOW ON STAPLES For help press alternates with READY To enter menus press OK Fewer than 70 staples remain in the optional stapler stacker cartridge Printing continues until the cartridge runs out of staples Replace the staple cartridge For information about replacing the staple cartridge see Load staples on page 82 ENWW Control panel messages 299 Table 7 8 Control panel messages continued Control panel message Description Recommended action SUPPORTED HOST USB DEVICE DETECTED BUT INACCESSIBLE For help press TOO MANY PAGES IN JOB TO FINISH For help press A USB device has been detected The product does not support plug and play operation The finishing device received too many pages to perform finishing Pages will eject without finishing Turn the product off and then on but do not unplug the USB device Reduce the number of pages TOO MANY PAGES IN JOB TO STAPLE For help press The maximum number of sheets the stapler can staple is 15 The print job finishes printing but is not stapled For print jobs that have more than 15 pages staple them manually TOO MANY PAGES TO BIND For help press Too many pages were sent with the job Binding cannot be completed Reduce the number of pages TOO MANY TRAYS INSTALL
32. 1 of 2 on page 419 Screw D M3x8 Multi bin mailbox main body 2 of 2 on page 423 Screw flat head RS M3x6 XA9 1464 000CN Power supply assembly on page 371 Screw M3x8 Fusing assembly on page 383 Screw M4x5 Internal components 1 of 3 on page 359 Screw machine pan head M3x6 XB1 1300 605CN Power supply assembly on page 371 Screw machine truss head M3x4 Multi bin mailbox main body 1 of 2 on page 419 Screw machine truss head M3x4 Multi bin mailbox main body 2 of 2 on page 423 Screw P M3x8 Multi bin mailbox covers on page 417 Screw RS M3x8 Fusing assembly on page 383 Screw stepped Fusing assembly on page 383 Screw tap binding head M3x8 XB4 7300 809CN Internal components 2 of 3 on page 363 Screw tap binding head M3x8 Multi bin mailbox covers on page 417 ENWW Alphabetical parts list 451 Table 8 26 Alphabetical parts list continued Description Part number Table and page Screw tap binding head M3x8 Multi bin mailbox main body 1 of 2 on page 419 Screw tap binding head M3x8 Multi bin mailbox main body 2 of 2 on page 423 Screw tap M3x6 XA9 1503 000CN Internal components 1 of 3 on page 359 Screw tap M3x6 Internal components 2 of 3 on page 363 Screw tap M3x6 Internal components 3 of 3 on page 367 Screw tap M3x6 Optional 1 5
33. 5 a UE LL S 8 52eg a ouma SE maovaa ag 2 av E ae ats GE w J 8 8 ejoa of efe nmaooud GND 2 2 ao res en JG zo TL Him Ge ala boom sh om S Ss g bar DS Slam en 5 wer Na A i z a ale escent om lon av av SR afe Joa OU 8 dou Ge gt 8 ga amau add 034d Geer e sel ok afe fava mad 8 o Mad ae ar ele a a 400084 no s 8 AOS 200A 572004 TI 7 SE ele DONEL AOS amp N AOS OND OND z z m pou ms a 8 40 Eug Go 8 O ee Jugen ms 8 La nos se ae Le amp EE hee HAVO 8 HAVO ci Erao amp LG mme gt E Joo Sch wo one ae a s 2 DHL E o amp LE ae Nouma amp 8 NOHMA NE EL oon a ear ER sie 2 E a Poa g SE LG e 705 gt aoe x ge g 105 Es o e ES re Wei LH OND OND Se lest sd dd odd 25 A 9 9 at s 211 s z ono E EH ono 5 STER s TJ D saj 5 Idd He Idd 2S frk ae i e a soda TE JEF sou ZS g Gs H ik PL bas now fa gE ods 13 Ej od 8 23 EE ii Ti PE ano MS F 5 zza a jane a 25 3 Egalese mate vare 2 ae g88iaas lt 2 D aS 259255 amp wear So gog 5 i 25 S EFE esau ge ss SMERI 2 z Aa ES LS et He 850 an KEE laun o Cloon 2 SS EE az Joe 8 FJaxua g 2 38 ale uasnsuds axu1o1 O ER A af ZOHLYSS Zug Le ef Ei nusa Mp g aie 10512 5 s RN A S EI HIER g 3 ie 2 fastnett JE sne o t p E lt mg urea wasnszma f RES ans ssw ele laelae 25 EE
34. 68 X PERMANENT STORAGE FULL To continue press OK The permanent storage is full Some settings might have been reset to the factory defaults e Ifthe error does not clear turn the product off and then on e Printa configuration page and check the product settings to determine which values have changed 68 X PERMANENT STORAGE WRITE FAIL To continue press OK The storage device is failing to write Printing can continue but there might be some unexpected behaviors because an error occurred in permanent storage Press OK to continue If the error does not clear turn the product off then on If the message persists contact an HP authorized service or support provider 68 X STORAGE ERROR SETTINGS CHANGED For help press An error occurred in the product permanent storage and one or more product settings has been reset to its factory default Press OK to resume printing 290 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action alternates with 68 X STORAGE ERROR SETTINGS CHANGED To continue press OK Print a configuration page and check the product settings to determine which values have changed If the error does not clear turn the product off and then on If the message persists contact an HP authorized service or support provider 69 X ERROR For help press alternates with 69 X ERROR To c
35. Cable fuser motor Lifter drive assembly Cable full sensor Cable envelope feeder IC photo interrupter Spring tension Support lifter drive assembly Paper delivery assembly also see Figure 8 12 Paper delivery assembly on page 380 Fuser assembly 110 127 V also see Figure 8 13 Fusing assembly on page 382 Fuser assembly 220 240 V also see Figure 8 13 Fusing assembly on page 382 Screw with washer M3x6 Cover connector Case envelope Holder sensor Front cassette LF guide assembly Screw tap pan head M4x10 Screw D M3x8 Holder sensor Guide cartridge right Rod third fan Part number RM1 4558 000CN RM1 5451 000CN RM1 5082 000CN RK2 0359 000CN RK2 1988 000CN RK2 1989 000CN RK2 1991 000CN RK2 1992 000CN RC1 0136 000CN RM1 4526 000CN RM1 4582 000CN RM1 5051 000CN RM1 5080 000CN RM1 5088 000CN RM1 4585 000CN RM1 5081 000CN RM1 5085 000CN WG8 5624 000CN RC1 0198 000CN RM1 4529 000CN CB506 67901 CB506 67902 XB2 7300 607CN Internal components 367 Table 8 7 Internal components 3 of 3 continued Ref Description Part number Qty A10 Crossmember front 1 A11 Crossmember option left 1 A12 Guide rear 1 A13 Duct second fan 1 A14 Duct fourth fan 1 A15 Holder DCU 1 A16 Guide flat flexible cable 1 A17 Holder check pin 1 A18 Spring grounding 1 A19 Guide left 1 A20 Guide left upper 1 A21 Holder sensor 1 A22 Rod din board 1 A23 Gear 23T 19T 1
36. Clear jams from the trays Use these procedures to clear jams from the trays Also see Clear jams from the optional envelope feeder on page 309 Clear jams from Tray 1 Slowly pull the jammed paper or other print media out of the product If part of the paper has already been pulled into the product see Clear jams from the top cover and print cartridge areas on page 307 Clear jams from Tray 2 or an optional 500 sheet tray 1 Slide the tray out of the product lift it slightly and remove any damaged paper from the tray 2 If the edge of the jammed paper is visible in the feed area slowly pull the paper down and out of the product Do not pull the paper straight out or it will tear If the paper is not visible look in the next tray or in the top cover area See Clear jams from the top cover and print cartridge areas on page 307 ENWW Paper handling problems 311 3 Make sure that the paper is flat in the tray at all four corners and below the maximum height indicators 5 Press OK to clear the jam message 6 lfajam message persists a sheet is still jammed in the product Look for the jam in another location See Jam locations on page 306 Clear jams from the optional 1 500 sheet tray 1 Open the front door of the tray N SSS 312 Chapter 7 Solve problems ENWW ENWW If the edge of the jammed paper is visible in the feed area slowly pull the paper down and out of the product Do n
37. E Ring E Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 1 of 2 on page 405 Pin dowel Optional 1 500 sheet feeder main body 1 of 2 on page 405 Foot Optional 1 500 sheet feeder main body 1 of 2 on page 405 Holder connector Optional 1 500 sheet feeder main body 2 of 2 on page 409 Pin lifter tray stopper Optional 1 500 sheet feeder main body 2 of 2 on page 409 Sheet solenoid damper Optional 1 500 sheet feeder main body 2 of 2 on page 409 Latch front cover upper Optional 1 500 sheet feeder main body 2 of 2 on page 409 Block front cover pushing Optional 1 500 sheet feeder main body 2 of 2 on page 409 Guide paper set right Optional 1 500 sheet feeder main body 2 of 2 on page 409 Numerical parts list 477 Table 8 27 Numerical parts list continued Description Guide paper set left Table and page Optional 1 500 sheet feeder main body 2 of 2 on page 409 Block paper size sensor Optional 1 500 sheet feeder main body 2 of 2 on page 409 Reel lifter wire Optional 1 500 sheet feeder main body 2 of 2 on page 409 Cover lifter wire reel Optional 1 500 sheet feeder main body 2 of 2 on page 409 Support wire pulley Optional 1 500 sheet feeder main body 2 of 2 on page 409 Cover pull
38. Fusing assembly on page 383 Sheet fusing protective Fusing assembly on page 383 Bushing Fusing assembly on page 383 Roller face up Fusing assembly on page 383 Spring torsion Fusing assembly on page 383 Spring torsion Fusing assembly on page 383 Side plate fusing left Fusing assembly on page 383 Spring compression Fusing assembly on page 383 Plate pressure right Plate pressure left Fusing assembly on page 383 Fusing assembly on page 383 Bushing Fusing assembly on page 383 Bushing Fusing assembly on page 383 Flag sensor right Fusing assembly on page 383 Flag sensor left Fusing assembly on page 383 Lever sensor Fusing assembly on page 383 Spring torsion Fusing assembly on page 383 Spring torsion Fusing assembly on page 383 Guide cable right Fusing assembly on page 383 Guide cable left Fusing assembly on page 383 Spring leaf Fusing assembly on page 383 Bar filter rear Fusing assembly on page 383 Numerical parts list 469 Table 8 27 Numerical parts list continued Part number Description Table and page Eliminator Fusing assembly on page 383 Holder brush Fusing assembly on page 383 Rib cable guide Fusing assembly on page 383 Cam Fusing assembly on page 383
39. Internal components 2 of 3 on page 363 Ring E XD9 0232 000CN Internal components 2 of 3 on page 363 Ring E 500 sheet cassette on page 373 Ring E Multipurpose pickup assembly on page 377 448 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Ring E Paper delivery assembly on page 381 Ring E Fusing assembly on page 383 Ring E Optional 500 sheet paper feeder main body on page 393 Ring E Optional 500 sheet paper feeder main body on page 393 Ring E Optional 500 sheet feeder cassette on page 397 Ring E Optional 1 500 sheet feeder main body 1 of 2 on page 405 Ring E Ring E Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Ring E Optional 1 500 sheet feeder main body 2 of 2 on page 409 Ring E Optional 1 500 sheet feeder paper pickup assembly on page 413 Ring E Ring E Multi bin mailbox main body 1 of 2 on page 419 Multi bin mailbox main body 2 of 2 on page 423 Ring retainer Optional 1 500 sheet feeder paper pickup assembly on page 413 Ring slider Optional 1 500 sheet feeder paper pickup assembly on page 413 Rod din board Internal components 3 of 3 on page 367
40. J78 on the DC controller PCA is firmly seated 3 From the DIAGNOSTICS menu run the manual sensor test and see if the component L status changes when the top cover is opened and closed 4 Ifthe status does not change replace the switch SW101 CODE CRC ERROR SEND FULL RFU ON lt X gt PORT An error occurred during a firmware upgrade Contact an HP authorized service or support provider CORRUPT FIRMWARE IN EXTERNAL ACCESSORY For help press The product detected corrupt firmware in an input or output accessory Printing can continue but jams might occur To view instructions for upgrading the firmware and to download the firmware upgrade see Upgrade the firmware on page 96 DATA RECEIVED To print last page press OK alternates with The product is waiting for the command to print such as waiting for a form feed or when the print job is paused Press OK to continue ENWW Control panel messages 293 Table 7 8 Control panel messages continued Control panel message Description Recommended action lt current status message gt DATE TIME YYYY MMMM DD HH MM Press OK to continue To skip press el The current date and time Set the date and time or press the stop button to skip Deleting Product is deleting a stored job No action is necessary DUPLEXER ERROR REMOVE DUPLEXER Install duplexer with power off The optional duplexer
41. Multi bin mailbox main body 1 of 2 on page 419 Guide crossmember Multi bin mailbox main body 1 of 2 on page 419 Spring compression Multi bin mailbox main body 1 of 2 on page 419 Screw D M3x8 Multi bin mailbox main body 1 of 2 on page 419 Screw machine truss head M3x4 Multi bin mailbox main body 1 of 2 on page 419 Screw tap binding head M3x8 Multi bin mailbox main body 1 of 2 on page 419 Screw tap pan head MM4x10 Multi bin mailbox main body 1 of 2 on page 419 484 Chapter 8 Parts Ring E Multi bin mailbox main body 1 of 2 on page 419 ENWW Table 8 27 Numerical parts list continued Description Sheet bottom frame right Table and page Multi bin mailbox main body 1 of 2 on page 419 Sheet bottom frame left Multi bin mailbox main body 1 of 2 on page 419 Cable sensor PCA Multi bin mailbox main body 2 of 2 on page 423 Cable guide assembly Multi bin mailbox main body 2 of 2 on page 423 Frame base Multi bin mailbox main body 2 of 2 on page 423 Pad arm Multi bin mailbox main body 2 of 2 on page 423 Guide cable L Multi bin mailbox main body 2 of 2 on page 423 Latch rear door Multi bin mailbox main body 2 of 2 on page 423 Bushing Multi bin mailbox main body 2 of 2 on page 423
42. Stopper rear door Multi bin mailbox main body 2 of 2 on page 423 Spring tension Multi bin mailbox main body 2 of 2 on page 423 Pin Multi bin mailbox main body 2 of 2 on page 423 Roller delivery inlet Multi bin mailbox main body 2 of 2 on page 423 Bushing pressure roller Multi bin mailbox main body 2 of 2 on page 423 Bushing Multi bin mailbox main body 2 of 2 on page 423 Roller intermediate Multi bin mailbox main body 2 of 2 on page 423 Cover crossmember Multi bin mailbox main body 2 of 2 on page 423 Spacer Multi bin mailbox main body 2 of 2 on page 423 Pulley 24T Multi bin mailbox main body 2 of 2 on page 423 Gear 34T Pulley 24T Multi bin mailbox main body 2 of 2 on page 423 Pulley 24T Multi bin mailbox main body 2 of 2 on page 423 Bushing Multi bin mailbox main body 2 of 2 on page 423 Numerical parts list 485 Table 8 27 Numerical parts list continued Part number Description Table and page Spring compression Multi bin mailbox main body 2 of 2 on page 423 Gear 24T Multi bin mailbox main body 2 of 2 on page 423 Gear 41T Multi bin mailbox main body 2 of 2 on page 423 Gear 24T 35T 48T Multi bin mailbox main body 2 of 2 on page 423 Gear 35T Multi bin mailbox main body 2 of 2 on page 423 Gear
43. apin6 uonensibe apis Jojow paa xajdnq JOJOW 2518194 xe dnq Troubleshooting tools 279 ENWW Print quality troubleshooting tools Repetitive image defect ruler Defects on product rollers can cause image defects to appear at regular intervals on the page corresponding to the circumference of the roller that is causing the defect Measure the distance between defects that recur on a page Use the following table or the repetitive defect ruler to determine which roller is causing the defect To resolve the problem try cleaning the roller first If the roller remains dirty after cleaning or if it is damaged replace the part that is indicated in Table 7 7 Repetitive defects on page 280 CAUTION Do not use solvents or oils to clean rollers Instead rub the roller with lint free paper If dirt is difficult to remove rub the roller with lint free paper that has been dampened with water NOTE The following table replaces the graphical repetitive defect ruler You can make your own ruler by using these measurements For the most accurate results use a metric ruler Table 7 7 Repetitive defects Component Distance between defects Primary charging roller 37 7 mm 1 5 inches Transfer roller 47 mm 1 85 inches Developer roller 63 mm 2 5 inches Tray 1 pickup roller 63 mm 2 5 inches Tray 1 feed roller 79 mm 3 1 inches Tray 1 separation roller Tray 2 feed roller 79 mm 3 1 inches Tray 2 picku
44. available in another tray LOWER THE lt BINNAME gt For help press The optional bin is in the up position Lower the bin MANUALLY FEED TYPE SIZE The product is waiting for paper to be loaded in Tray 1 for manual feed If paper is already in the Tray 1 press the help button and then press OK to print To use another tray remove paper from Tray 1 and then press OK MANUALLY FEED TYPE SIZE To continue press OK alternates with MANUALLY FEED TYPE SIZE For help press The product is waiting for paper to be loaded in Tray 1 for manual feed Load the requested paper into Tray 1 and press OK MANUALLY FEED TYPE SIZE To use another tray press OK The product is waiting for paper to be loaded in Tray 1 for manual feed Press OK to use a type and size that are available in another tray 296 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action alternates with MANUALLY FEED TYPE SIZE For help press MANUALLY FEED OUTPUT STACK Then press OK to print second sides The first side of amanual duplex job has been printed and the product is waiting for you to insert the output stack to complete the second side e Load the output stack into Tray 1 maintaining the same orientation with printed side down e To continue printing press OK No job to cancel The s
45. contact HP Customer Support or your authorized HP service provider Paper handling problems 305 Jam locations If a jam message appears on the control panel display look for jammed paper or other print media in the locations that are indicated in the following illustration Then follow the procedure for clearing the jam You might need to look for paper in other locations than those that are indicated in the jam message If the location of the jam is not obvious look first in the top cover area underneath the print cartridge When clearing jams be very careful not to tear jammed paper If a small piece of paper is left in the product it could cause additional jams 1 Top cover and print cartridge areas 2 Optional envelope feeder 3 Tray areas Tray 1 Tray 2 and optional trays 4 Optional duplexer 5 Fuser area 6 Output areas top bin rear bin and optional stacker stapler stacker or 5 bin mailbox NOTE Loose toner might remain in the product after a jam and cause temporary print quality problems These problems should clear up within a few pages 306 Chapter 7 Solve problems ENWW Clear jams Clear jams from the top cover and print cartridge areas 1 Open the top cover and remove the print cartridge A CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes Cover the print cartridge with a sheet of paper whil
46. drawer 6P Power supply assembly on page 371 WG8 5624 000CN IC photo interrupter Internal components 3 of 3 on page 367 XA9 1420 000CN Screw with washer M3x8 Optional 1 500 sheet paper feeder covers on page 401 XA9 1464 000CN Screw flat head RS M3x6 Power supply assembly on page 371 ENWW Numerical parts list 493 Table 8 27 Numerical parts list continued Part number Description Table and page XA9 1503 000CN Screw tap M3x6 Internal components 1 of 3 on page 359 XA9 1671 000CN Screw D M3x8 Internal components 1 of 3 on page 359 XB1 1300 605CN Screw machine pan head M3x6 Power supply assembly on page 371 XB2 7300 607CN Screw with washer M3x6 Internal components 3 of 3 on page 367 XB2 7400 606CN Screw with washer M4x6 Power supply assembly on page 371 XB4 7300 809CN Screw tap binding head M3x8 Internal components 2 of 3 on page 363 XB4 7401 007CN Screw tapping pan head M4x10 Internal components 1 of 3 on page 359 XB4 7401 007CN Screw tap pan head M4x10 Optional 1 500 sheet paper feeder covers on page 401 XD9 0232 000CN Ring E Internal components 2 of 3 on page 363 494 Chapter 8 Parts ENWW A Service and support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P4014 P4014n P4015n P4015tn P4015x P4515n One year
47. on page 258 P Tray 2 paper size switches SW102 see Figure 7 9 Checking sensors in the Tray 2 area on page 258 Troubleshooting tools 251 The following illustrations show the location of several of the product sensors and switches e Check the output bin full sensor PS104 by running manual sensor test 1 and checking the status of designator K while moving the arm Figure 7 3 Checking the output bin full sensor 252 Chapter 7 Solve problems ENWW e Check the Tray 1 paper present sensor PS105 by running manual sensor test 1 and checking the status of designator M Figure 7 4 Checking the Tray 1 paper present sensor ENWW Troubleshooting tools 253 e Check the fuser delivery sensor PS700 by running manual sensor test 1 and checking the status of designator C while toggling the sensor Figure 7 5 Checking the fuser delivery sensor a K bal ZIEL P 254 Chapter 7 Solve problems ENWW e Check the Tray 2 pre feed sensor PS102 by running manual sensor test 1 and checking the status of designator C while using a piece of stiff paper to toggle the sensor Figure 7 6 Checking the Tray 2 pre feed sensor a an en os amn mm e Check the media path sensors in trays 3 4 5 or 6 by running manual sensor test 1 and checking the status of the following designators while using a piece of stiff paper to toggle the sensor o Tray 3 media path sensor PS 1603 Check designator G o Tray 4 media path sensor PS 1
48. on page 409 Cover lifter wire reel Optional 1 500 sheet feeder main body 2 of 2 on page 409 Cover lock RC2 2584 000CN Optional 1 500 sheet paper feeder covers on page 401 Cover multipurpose spring left Multipurpose pickup assembly on page 377 Cover multipurpose spring right Multipurpose pickup assembly on page 377 Cover option RC2 2459 000CN Covers base unit on page 357 Cover pulley Optional 1 500 sheet feeder main body 1 of 2 on page 405 Cover pulley Optional 1 500 sheet feeder main body 2 of 2 on page 409 Cover rear RC2 2640 000CN Optional 1 500 sheet paper feeder covers on page 401 Cover right RC2 2641 000CN Optional 1 500 sheet paper feeder covers on page 401 Cover right front P4014 RC2 5758 000CN Covers base unit on page 357 Cover right front P4015 P4515 RC2 2475 000CN Covers base unit on page 357 Cover right rear P4014 RC2 5768 000CN Covers base unit on page 357 Cover right rear P4015 P4515 RC2 2478 000CN Covers base unit on page 357 Cover roller Multipurpose pickup assembly on page 377 Cover top Multi bin mailbox covers on page 417 Crossmember front Crossmember fusing Internal components 3 of 3 on page 367 Power supply assembly on page 371 Crossmember option left Inter
49. operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS ENWW Hewlett Packard limited warranty statement 495 SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTA
50. pan head M4x10 13 A30 Ring E 1 A31 Ring E 2 El 1 Only orderable parts have part numbers 394 Chapter 8 Parts ENWW ENWW Input devices 395 lt x x i AAN ME lt a 4 K AT ET DN f VS 7 TMT IN s Figure 8 18 Optional 500 sheet feeder cassette ENWW 396 Chapter 8 Parts Table 8 17 Optional 500 sheet feeder cassette Ref Description Part number Qty Optional 500 sheet feeder cassette RM1 4559 000CN 1 1 Limiter cassette torque RC2 5262 000CN 1 2 Paper feed roller assembly RM1 0037 020CN 1 Product roller kit contains 2 feed rollers 1 pickup roller CB506 67904 1 A01 Pin front guide lock right 1 A02 Cover gear 1 A03 Flag size sensing 3 A04 Arm lifter 1 A05 Support lifter arm 1 A06 Bushing lifter arm 1 A07 Holder retard gear 1 A08 Spring tension 1 A09 Spring torsion 1 A10 Gear 20T 1 A11 Body cassette 1 A12 Roller positioning 1 A13 Claw cassette 1 A14 Roller LU 1 A15 Flange positioning roller right 1 A16 Shaft positioning roller auxiliary 1 A17 Roller RD 1 A18 Gauge fuel 1 A19 1 A20 1 A21 Spring torsion 1 A22 Guide nip 1 A23 Plate paper lifting 1 A24 Gear 88T 1 A25 Gear 14T 1 A26 Gear 14T 1 A27 Gear 14T 1 A28 Gear 15T 25T 1 A29 Gear 37T 1 A30 Shaft size sensing 1 ENWW Input devices 397 Table 8 17 Optional 500 sheet feeder cassette continued Ref Description Part number Qty A31 Shaft retard gear hold
51. so the first few documents might not be stapled If a print job is sent and the stapler is jammed or is out of staples the job will still print as long as the path to the stacker bin is not blocked Clear jams from the optional 5 bin mailbox 1 Remove any paper that is in the output bins 2 On the back of the 5 bin mailbox open the jam access door ENWW Paper handling problems 323 3 Ifthe paper is jammed at the top of the 5 bin mailbox pull it straight down to remove it 4 If the paper is jammed at the bottom of the 5 bin mailbox open the rear output bin and then pull straight up on the paper to remove it 5 Close the jam access door and the rear output bin 324 Chapter 7 Solve problems ENWW Jam recovery This product provides jam recovery a feature that you can use to reprint jammed pages The following options are available AUTO The product attempts to reprint jammed pages when sufficient memory is available OFF The product does not attempt to reprint jammed pages Because no memory is used to store the most recent pages performance is optimal NOTE When using this option if the product runs out of paper and the job is being printed on both sides some pages can be lost ON The product always reprints jammed pages Additional memory is allocated to store the last few pages printed This might cause overall performance to suffer Set the jam recovery fea
52. 10 ream carton Q1298B Asia Pacific countries regions and Europe HPU1132 North America Letter 8 5 x 11 inch 250 sheets ream 6 ream carton HPU1732 North America A4 210 x 297 mm 5 ream carton Q2397A Asia Pacific countries regions A4 210 x 297 mm 250 sheet ream 5 CHP412 Europe ream carton A4 210 x 297 mm 500 sheet ream 5 CHP410 Europe ream carton A4 210 x 297 mm 160 g m 500 sheet CHP413 Europe ream 5 ream carton Letter 8 5 x 11 inch 500 sheets ream 10 ream carton HPJ1124 North America Legal 8 5 x 14 inch 500 sheets ream 10 ream carton HPJ1424 North America A Letter 220 x 280 mm 500 sheets ream 5 ream carton Q2398A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream 5 ream carton A4 210 x 297 mm 500 sheets ream Q2400A Asia Pacific countries regions CHP310 Europe 346 Chapter 8 Parts ENWW Item Description Product number HP Printing paper For use with HP LaserJet and inkjet printers Created especially for small and home offices Heavier and brighter than copier paper Specifications 92 bright 22 Ib Letter 8 5 x 11 inch 500 sheets ream 10 ream carton HPP1122 North America and Mexico Letter 8 5 x 11 inch 500 sheets ream 3 ream carton HPP113R North America A4 210 x 297 mm 500 sheets ream 5 ream carton CHP210 Europe A4 210 x 297 mm 300 sheets ream 5 ream carton
53. 3 on page 367 Crossmember option right Internal components 3 of 3 on page 367 Side plate fuser drive Internal components 3 of 3 on page 367 Gear 17T Internal components 3 of 3 on page 367 Gear 15T Internal components 3 of 3 on page 367 Numerical parts list 463 Table 8 27 Numerical parts list continued Description Gear 25T 91T Table and page Internal components 3 of 3 on page 367 Gear 33T Internal components 3 of 3 on page 367 Gear 35T Internal components 3 of 3 on page 367 Cable option feeder Internal components 3 of 3 on page 367 Cable OPT DEL Internal components 3 of 3 on page 367 Clamp cable Internal components 3 of 3 on page 367 Screw tap M3x6 Internal components 3 of 3 on page 367 Holder inlet Power supply assembly on page 371 Holder connector Power supply assembly on page 371 Guard edge Power supply assembly on page 371 Spring leaf Power supply assembly on page 371 Crossmember fusing Power supply assembly on page 371 Screw tap pan head M4x10 Power supply assembly on page 371 Screw D M3x8 Power supply assembly on page 371 Screw with washer M3x6 Power supply assembly on page 371 Pin front guide lock right 500 sheet cassette on page 373 Cover gear 500 s
54. 499 Extended warranty HP Support provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a 1 to 3 year period from date of the HP product purchase The customer must purchase HP Support within the stated factory warranty For more information contact the HP Customer Care Service and Support group 500 Appendix A Service and support ENWW
55. A24 Crossmember option right 1 A25 Side plate fuser drive 1 A26 Gear 17T 1 A27 Gear 15T 1 A28 Gear 25T 91T 1 A29 Gear 33T 1 A30 Gear 35T 1 A31 Cable option feeder 1 A32 Cable OPT DEL 1 A33 Clamp cable 1 A34 Screw tap M3x6 5 SSS SSS SSS EEE EEE EE 1 Only orderable parts have part numbers 368 Chapter 8 Parts ENWW ENWW Internal components 369 Figure 8 9 Power supply assembly ENWW 370 Chapter 8 Parts ENWW Table 8 8 Power supply assembly 501 502 A01 A02 A03 A04 A05 A06 A07 A08 Description Paper feed assembly Electrical components assembly 110 127 V Electrical components assembly 220 240 V Cable inlet 110 127 V Cable inlet 220 240 V Connector drawer 6P Screw flat head RS M3x6 Screw machine pan head M3x6 Screw with washer M4x6 Holder inlet Holder connector Guard edge Spring leaf Crossmember fusing Screw tap pan head M4x10 Screw D M3x8 Screw with washer M3x6 1 Only orderable parts have part numbers Part number Qty RM1 4548 000CN 1 RM1 4549 000CN 1 RM1 4578 000CN 1 RM1 5078 000CN 1 RM1 5079 000CN 1 VS1 7514 006CN 1 XA9 1464 000CN 1 XB1 1300 605CN 1 XB2 7400 606CN 1 1 1 1 1 1 2 3 3 Internal components 371 Jy TAA WWE NS ae eh ING SM 1 st Ke Figure 8 10 500 sheet cassette ENWW 372 Chapter 8 Parts ENWW Table 8 9 500 sheet cassette Ref A01 A02 A03 A0
56. CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used Customer self repair warranty service 497 Customer support Get telephone support free during your warranty period for Country region phone numbers are on the flyer that was in the your country region box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support hpljo4010series or www hp com support hpljp4510series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electro
57. OPERATION FAILED To clear press OK A command attempted an illogical operation Press OK to continue ROM DISK FILE SYSTEM IS FULL To clear press OK The specified file system is full and cannot be written to Press OK to continue ROM DISK IS WRITE PROTECTED To clear press OK The device cannot be written to Press OK to continue SANITIZING DISK lt X gt COMPLETE Do not power off alternates with CLEANING DISK lt X gt COMPLETE For help press A hard disk is being sanitized No action is necessary SIZE MISMATCH IN TRAY lt XX gt For help press alternates with Current status message The tray indicated is loaded with a different size of paper than the size configured for the tray Load the tray with the size configured for the tray Make sure that the guides are positioned correctly in the specified tray Printing can continue from other trays Sleep mode on The product is in Sleep mode No action is necessary STANDARD TOP BIN FULL The output bin full sensor is signaling that the bin is full 1 The sensor flag is connected to the top cover assembly Verify that the top cover is correctly installed Verify that the flag is not hindered and moves freely 2 From the DIAGNOSTICS menu run the manual sensor test Toggle the tray full flag and see if reference K changes If the flag moves freely but the flag status does not change during testing
58. Paper delivery assembly See Figure 8 12 Paper delivery assembly on page 380 4 Power supply assembly See Figure 8 9 Power supply assembly on page 370 5 Multipurpose tray Tray 1 pickup assembly See Figure 8 11 Multipurpose pickup assembly on page 376 6 Fuser assembly See Figure 8 13 Fusing assembly on page 382 7 500 sheet cassette Tray 2 See Figure 8 10 500 sheet cassette on page 372 Figure 8 3 Assembly location optional 500 sheet paper feeder Assembly locations 353 Figure 8 4 Assembly locations optional 1 500 sheet paper feeder Table 8 3 Assembly locations optional 1 500 sheet paper feeder Ref Description Details 1 Paper pickup assembly See Figure 8 23 Optional 1 500 sheet feeder paper pickup assembly on page 412 Front door assembly See Figure 8 20 Optional 1 500 sheet feeder front door assembly on page 402 354 Chapter 8 Parts ENWW ENWW Assembly locations 355 Covers Figure 8 5 Covers base unit P4015 4515 ENWW 356 Chapter 8 Parts ENWW Table 8 4 Covers base unit 13 13 A01 A02 A03 Description Cover option Cover formatter P4015 P4515 Cover formatter P4014 Cover right front P4015 P4515 Cover right front P4014 Cover envelope connector P4015 P4515 Cover envelope connector P4014 Cover duplexing outer P4015 P4515 Cover duplexing outer P40
59. SL atjan ano fefe 1 PS105 Multi purpose tray ape mes mpens ets gef media presence ay sensor Door open i detection switch Media width Top of page Media width sensor 2 sensor sensor 1 C PS108 PS103 PSB TT a el Ing sosm Envelope feeder EL E J118DA 14905 eee S aar fs F GND 4 4 EIEND az 7 2an S F orsin opscix Tid opsour sa pa Zei B06 af ufo 5 8 7 8 5 a 2 J Se 9 82 9 286268266088 gfe fe RR E J1OSDA am Josia Paper feeder or i gf OE HE Paper deck 24R 5 a JB07F paper teoder GND 4 il EG 11001 paper deci OPSOUT 3 poe OPSIN gt a a OPSOUT DC controller PCB opse H SHE Es v r DESS Zen B i i Stacker or Test E Se Staple stacker or Muili bin mail box is 280 Aerm Joela eo wet CAN H 2 2 i E se CAN 3 5 T ka t oe GND 1 T ST CAN GND 5 5 a Se PWRON 5 6 2 i bev 2ar 7 r Anen mg ET _ PWRON 24R e a D Sa zm 31101 ga oo x ARGEN ER 38820 42 5 g L 8399 ooog 558 22288 222E S SEE GEIER STITT ww querelle ae FER eee Bier TERRE A are Duplexing unit I EE an z DUPARI EN 3 GND J OPSOUT M101 z 5 OPSIN gt Soen Feed motor Fixing motor DH Troubleshooting tools 275 ircuit diagram YOUMS azis BIPEW dd
60. See Engine test on page 246 If the main cooling fan is not operating replace the power supply assembly See High voltage power supply on page 208 amp NOTE Itis important to have the control panel functional as soon as possible in the troubleshooting process so that the control panel display can be used to help locate errors If problems with the power on check persist refer to table Table 7 2 Power on defect or blank display on page 243 Table 7 2 Power on defect or blank display Problem Action The power cord is not plugged into the Make sure that the power cord is firmly plugged into the wall receptacle and wall receptacle and connected to the connected to the product product The correct voltage power is not Measure the voltage at the outlet If necessary plug the power cord into another available circuit outlet The power switch is off Set the switch to the on position You should hear the switch toggle If the front right side cover has been removed recently make sure that the rod connecting the power supply switch moves as you toggle the switch See the reinstall note in Reinstall the right cover on page 164 If the product still does not turn on the power switch might be defective 1 Remove the power supply 2 Measure the resistance between the two terminals of the power switch SW1 by applying the tester probes to the terminals The resistance must be low under 1 K ohm
61. Solution Light print partial page 1 Make sure that the print cartridge is fully installed Aa Cc 2 The toner level in the print cartridge might be low Replace the print cartridge Aa Ce Aa Cc 3 The paper might not meet HP specifications for example the paper is too moist or too rough See Paper and print media on page 47 Aa Ce Aa Ce Light print entire page 1 Make sure that the print cartridge is fully installed 2 Make sure that the ECONOMODE setting is turned off at the control panel and in the printer driver 3 Open the CONFIGURE DEVICE menu at the product control panel Open the PRINT QUALITY submenu and increase the TONER DENSITY setting See Print Quality submenu on page 30 4 Try using a different type of paper 5 The print cartridge might be almost empty Replace the print cartridge 6 Clean the product paper path 7 Replace the transfer roller Specks Specks might appear on a page after a jam has been cleared AaBb 1 Print a few more pages to see if the problem corrects itself AQBbCc AaBbCc 2 Clean the inside of the product and run a cleaning page to clean the fuser See Clean the paper path on page 95 AaBbCc AaoBbCc 3 Try using a different type of paper 4 Check the print cartridge for leaks If the print cartridge is leaking replace it 5 Clean the product paper path several times Dropouts 1 Make sure that the environmental specifications for the product are being met See Operating environm
62. Spring tension Optional 1 500 sheet feeder main body 1 of 2 on page 405 Spring tension Optional 1 500 sheet feeder main body 1 of 2 on page 405 Spring tension Optional 1 500 sheet feeder main body 2 of 2 on page 409 Spring tension Optional 1 500 sheet feeder main body 2 of 2 on page 409 Spring tension Multi bin mailbox main body 1 of 2 on page 419 Spring tension Multi bin mailbox main body 2 of 2 on page 423 Spring torsion Spring torsion Internal components 2 of 3 on page 363 Internal components 2 of 3 on page 363 Spring torsion 500 sheet cassette on page 373 Spring torsion Fusing assembly on page 383 Spring torsion Fusing assembly on page 383 Spring torsion Fusing assembly on page 383 Spring torsion Fusing assembly on page 383 Spring torsion Optional 500 sheet feeder cassette on page 397 Spring torsion Optional 500 sheet feeder cassette on page 397 Spring torsion Optional 1 500 sheet paper feeder covers on page 401 Spring torsion Optional 1 500 sheet feeder main body 1 of 2 on page 405 Spring torsion Spring torsion Optional 1 500 sheet feeder main body 2 of 2 on page 409 Optional 1 500 sheet feeder paper pickup assembly on page 413 Stopper C left P4014 Internal components
63. base unit on page 387 486 Chapter 8 Parts ENWW Table 8 27 Numerical parts list continued Part number Description Table and page CB438 69001 exchange Formatter assembly network models PCAs base unit on page 387 CB506 67901 Fuser assembly 110 127 V also see Figure 8 13 Fusing assembly on page 382 Internal components 3 of 3 on page 367 CB506 67901 Fusing assembly 110 127 V Fusing assembly on page 383 CB506 67902 Fuser assembly 220 240 V also see Figure 8 13 Fusing assembly on page 382 Internal components 3 of 3 on page 367 CB506 67902 Fusing assembly 220 240 V Fusing assembly on page 383 CB506 67903 Transfer roller assembly Internal components 1 of 3 on page 359 CB506 67904 Product roller kit contains 2 feed rollers 1 pickup roller Optional 500 sheet paper feeder main body on page 393 CB506 67904 Product roller kit contains 2 feed rollers 1 pickup roller Optional 500 sheet feeder cassette on page 397 CB506 67904 Product roller kit contains 2 feed rollers 1 pickup roller Optional 1 500 sheet feeder paper pickup assembly on page 413 CB506 67905 RC1 0133 000CN Multipurpose tray kit contains 1 pickup roller 1 feed roller 1 separation roller Spring tension Multipurpose pickup assembly on page 377 Paper delivery assembly on page 381
64. cover support Optional 1 500 sheet paper feeder covers on page 401 Arm lifter 500 sheet cassette on page 373 Arm lifter Optional 500 sheet feeder cassette on page 397 Arm lock Optional 500 sheet paper feeder main body on page 393 Arm paper load limit Optional 1 500 sheet feeder paper pickup assembly on page 413 Arm pick Optional 1 500 sheet feeder paper pickup assembly on page 413 Arm release A RC2 2480 000CN Internal components 1 of 3 on page 359 Arm release B Bar filter rear RC2 2481 000CN Internal components 1 of 3 on page 359 Fusing assembly on page 383 Base bin lever Multi bin mailbox main body 1 of 2 on page 419 Base bin lever Multi bin mailbox main body 2 of 2 on page 423 Belt timing Multi bin mailbox main body 1 of 2 on page 419 Belt timing Multi bin mailbox main body 2 of 2 on page 423 Alphabetical parts list 425 Table 8 26 Alphabetical parts list continued Description Part number Table and page Bin assembly Multi bin mailbox main body 1 of 2 on page 419 Bin flapper assembly Multi bin mailbox main body 1 of 2 on page 419 Bin solenoid assembly RM1 5266 000CN Multi bin mailbox main body 1 of 2 on page 419 Block front cover pushing Optional 1 500 sheet feeder main body 1 of 2 on page 405
65. flex it rotate it 180 or flip it over Reload the paper into the tray NOTE Do not fan paper Fanning can create static electricity which can cause paper to stick together The paper is removed before it settles into the output bin Reset the product Wait until the page completely settles in the output bin before removing it During two sided printing you removed the paper before the second side of the document was printed The paper is in poor condition The internal rollers from the tray are not picking up the paper Reset the product and print the document again Wait until the page completely settles in the output bin before removing it Replace the paper Remove the top sheet of paper If the paper is too heavy it might not be picked from the tray The paper has rough or jagged edges Replace the paper The paper is perforated or embossed Perforated or embossed paper does not separate easily Feed single sheets from Tray 1 Product supply items have reached the end of their useful life Check the product control panel for messages prompting you to replace supplies or print a supplies status page to verify the remaining life of the supplies See Print the information and show me how pages on page 66 Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment 1 f the product continues to jam
66. has an error Turn off the product and reattach the optional duplexer Any print jobs at the product might be lost EIO lt X gt DISK NOT FUNCTIONAL For help press EIO lt X gt DISK SPINNING UP alternates with lt Current status message gt The ElO disk in slot X is not working correctly The disk accessory in EIO slot X is initializing e Turn the product off e Make sure the EIO disk is inserted correctly and securely fastened e Ifthe control panel message continues to appear the optional hard disk needs to be replaced No action is necessary EIO DEVICE FAILURE To clear press OK The specified device has failed Press OK to continue EIO FILE OPERATION FAILED To clear press OK A command attempted an illogical operation Press OK to continue EIO FILE SYSTEM IS FULL To clear press OK The specified file system is full and cannot be written to Press OK to continue EIO IS WRITE PROTECTED To clear press OK The file system cannot be written to Press OK to continue Envelope Feeder Type Size To change size or type press OK alternates with TRAY lt XX gt TYPE SIZE For help press Current size and type of tray To accept the size and type press the back arrow To change settings press OK ENVELOPE FEEDER EMPTY alternates with lt Current status message gt The envelope feeder is empty Load envelopes in the envelo
67. on page 381 Bushing Paper delivery assembly on page 381 Spring grounding Paper delivery assembly on page 381 Bushing paper delivery upper Paper delivery assembly on page 381 Frame face down Paper delivery assembly on page 381 Bushing Paper delivery assembly on page 381 Bushing Paper delivery assembly on page 381 Guide paper delivery Paper delivery assembly on page 381 Flange positioning roller right Paper delivery assembly on page 381 Roller delivery intermediate Paper delivery assembly on page 381 468 Chapter 8 Parts Roller face down lower Paper delivery assembly on page 381 ENWW ENWW Table 8 27 Numerical parts list continued Part number Description Table and page Gear 21T Paper delivery assembly on page 381 Gear 17T Paper delivery assembly on page 381 Gear 20T Paper delivery assembly on page 381 Gear 33T Paper delivery assembly on page 381 Gear 18T Paper delivery assembly on page 381 Roller pressure Fusing assembly on page 383 Sleeve guide assembly 110 127 V Fusing assembly on page 383 Sleeve guide assembly 220 240 V Fusing assembly on page 383 Guide paper inlet lower Fusing assembly on page 383 Holder fusing sensor Fusing assembly on page 383 Lever release left
68. on page 397 Gear 15T 25T Optional 500 sheet feeder cassette on page 397 Gear 37T Optional 500 sheet feeder cassette on page 397 ENWW Numerical parts list 473 Table 8 27 Numerical parts list continued Description Shaft size sensing Table and page Optional 500 sheet feeder cassette on page 397 Shaft retard gear holder Optional 500 sheet feeder cassette on page 397 Ring E Optional 500 sheet feeder cassette on page 397 Label cassette operation Optional 500 sheet feeder cassette on page 397 Right side end support assembly Optional 500 sheet feeder cassette on page 397 Cassette rear assembly Optional 500 sheet feeder cassette on page 397 Left side end support assembly Optional 500 sheet feeder cassette on page 397 Front cassette assembly Optional 500 sheet feeder cassette on page 397 Screw tap pan head M4x10 Optional 500 sheet feeder cassette on page 397 Pin dowel Optional 500 sheet feeder cassette on page 397 Screw tap M4x12 Optional 500 sheet feeder cassette on page 397 Arm front cover support Optional 1 500 sheet paper feeder covers on page 401 Stopper front door Optional 1 500 sheet paper feeder covers on page 401 Spring torsion Optional 1 500 sheet paper feeder covers on page 401 Sha
69. paper pickup assembly on page 413 Shaft lock joint Optional 500 sheet paper feeder main body on page 393 Shaft multipurpose cam left Multipurpose pickup assembly on page 377 Shaft multipurpose cam right Multipurpose pickup assembly on page 377 ENWW Alphabetical parts list 453 Table 8 26 Alphabetical parts list continued Description Part number Table and page Shaft paper feed roller Optional 1 500 sheet feeder paper pickup assembly on page 413 Shaft positioning roller auxiliary 500 sheet cassette on page 373 Shaft positioning roller auxiliary Shaft RD roller Optional 500 sheet feeder cassette on page 397 500 sheet cassette on page 373 Shaft retard drive RL1 1658 000CN Internal components 2 of 3 on page 363 Shaft retard drive Optional 500 sheet paper feeder main body on page 393 Shaft retard gear holder Shaft retard gear holder 500 sheet cassette on page 373 Optional 500 sheet feeder cassette on page 397 Shaft size sensing 500 sheet cassette on page 373 Shaft size sensing Multipurpose pickup assembly on page 377 Shaft size sensing Optional 500 sheet feeder cassette on page 397 Sheet bottom frame left Multi bin mailbox main body 1 of 2 on page 419 Sheet bottom frame left Multi bin mailbox main body 2 of 2 on page 423
70. paper size sensor 1 A09 Reel lifter wire 2 A10 Cover lifter wire reel 2 A11 Support wire pulley 8 A12 Cover pulley 8 A13 Shaft lifter drive 1 A14 Pulley wire front 2 A15 Pulley wire rear 6 A16 Cover lifter wire reel 2 A17 Plate lifter wire cover 2 A18 Plate damper support 1 A19 Support release hook left 1 A20 Holder hinge shaft lower 1 A21 Guide paper set front 1 A22 Bushing 1 A23 Gear 14T 1 A24 Gear 15T 1 A25 Gear 19T 39T 1 A26 Spring tension 1 A27 Spring tension 2 A28 Spring torsion 1 A29 Gear 16T 1 A30 Spacer screw 2 A31 Frame rear 1 ENWW Input devices 409 Table 8 21 Optional 1 500 sheet feeder main body 2 of 2 continued Ref Description Part number Qty A32 Frame lower 1 A33 Frame right 1 A34 Frame left 1 A35 Saddle wire 1 A36 Lifter tray assembly 1 A37 Paper pickup side plate assembly 1 A38 Left hook assembly 1 A39 Screw with washer M3x8 4 A40 Screw tap M3x6 67 A41 Screw with washer M3x6 2 A42 Ring E 2 A43 Ring E 3 A44 Pin dowel 3 A45 Foot 2 EH 1 Only orderable parts have part numbers 410 Chapter 8 Parts ENWW ENWW Input devices 411 412 Chapter 8 Parts Figure 8 23 Optional 1 500 sheet feeder paper pickup assembly A20 A22 B NAS AR e A t gt A26 A21 SG se e ae AG 124 amp A22 A18 A04 ENWW ENWW Table 8 22 Optional 1 500 sheet feeder paper pickup assembl
71. reset the paper size that is stored in NVRAM is reset to the default factory setting If you replace a formatter board in a country region that uses A4 as the standard paper size use this menu to reset the default paper size to A4 LETTER and A4 are the only available values ENWW Service mode functions 339 340 Chapter 7 Solve problems ENWW 8 Parts ENWW Order parts accessories and supplies Order replacement parts How to use the parts lists and diagrams Customer field replaceable units Assembly locations Covers Internal components PCAs Input devices Output devices Alphabetical parts list Numerical parts list 341 Order parts accessories and supplies Several methods are available for ordering parts supplies and accessories Order directly from HP You can obtain the following items directly from HP e Replacement parts To order replacement parts in the U S go to www hp com go hpparts Outside the United States order parts by contacting your local authorized HP service center e Supplies and accessories To order supplies in the U S go to www hp com go lisupplies To order supplies worldwide go to www hp com ghp buyonline html To order accessories go to www hp com support hpljp4010series or www hp com support hpljp4510series Order through service or support providers To order a part or accessory contact an HP authorized service or support provider Order di
72. roller assembly RM1 0037 020CN Internal components 2 of 3 on page 363 Paper feed roller assembly RM1 0037 020CN 500 sheet cassette on page 373 Paper feed roller assembly RM1 0037 020CN Optional 500 sheet paper feeder main body on page 393 Paper feed roller assembly RM1 0037 020CN Optional 500 sheet feeder cassette on page 397 Paper feed roller assembly RM1 0037 020CN Optional 1 500 sheet feeder front door assembly on page 403 Paper feed roller assembly Paper feed shaft Z assembly RM1 0037 020CN RM1 4562 000CN Optional 1 500 sheet feeder paper pickup assembly on page 413 Internal components 2 of 3 on page 363 Paper pickup assembly see Figure 8 23 Optional 1 500 sheet feeder paper pickup assembly on page 412 Optional 1 500 sheet feeder main body 1 of 2 on page 405 Paper pickup drive assembly RM1 4532 000CN Internal components 2 of 3 on page 363 Paper pickup drive assembly RM1 5262 000CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 Paper pickup roller assembly Paper pickup roller assembly RM1 0036 020CN RM1 0036 020CN Internal components 2 of 3 on page 363 Optional 500 sheet paper feeder main body on page 393 Paper pickup roller assembly RM1 0036 020CN Optional 1 500 sheet feeder paper pickup assembly on page 413 Paper pickup side pl
73. to repack the device before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility To repack the device 1 Remove and retain any DIMMs cards that you have purchased and installed in the device Do not remove the DIMM that came with the device A CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device To remove the DIMMs see Install memory on page 84 2 Remove and retain the print cartridge A CAUTION Itis extremely important to remove the print cartridge before shipping the device A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 3 Remove and retain the power cable interface cable and optional accessories 4 If possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly 5 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possible Hewlett Packard recommends insuring the equipment for shipment ENWW HP maintenance agreements
74. ul i I oosir VOd J8AUP Japee odojeauz JOSUSS sousseid e i edojeAuz NAA AHA T T v H ENWW 278 Chapter 7 Solve problems ircuit diagram Figure 7 31 Duplexer c Josuas dono ai Tat elpew xajdng mal AFE EL OSI Sd Jejund og dd i a a Josuas dn 89e 4 LOS ISd H 2 t L z ue Buljooo xajdnq varerr aavair vv eg arzir LOSIWS Gei weir vv eg air 7 7 azir iy je je jt je jt ele rele lp slo voor PE voor fr 2 Je b S 9 779 35 lt 2 gt 0 26 is 2 G78 G 1412 S 2 o xx OO lt 0 05NU aie aielielelsll ste Se ooger VOd 18AHP xe dnq FIEIHONOId SNSdNH 2 OND t HANS z 8 o 8 e E 555 5555 zosir BOG eses Ssgqg 565 5500 3500 z t Bsostr L Z E jt gt 9051P L 2 e peosir eyelet Hjejel t Liglelr fz e jeer p e z tg isir ej z g ozsir i id rjelelt t E z I Yri 8OSLSd wy wy JOSUSS UONISOA woy ZOSIN LOS LIA
75. unsupported paper Verify that the paper is supported for duplex printing The printer driver is not set up for duplex printing Set up the printer driver to enable duplex printing The first page is printing on the back of preprinted forms or Load preprinted forms and letterhead in Tray 1 with the letterhead letterhead or printed side down with the top of the page toward the back of the product For Tray 2 3 4 and 5 load the paper printed side up with the top of the page toward the back of the product The product model does not support automatic 2 sided Print a configuration page to verify that a duplex accessory is printing installed and enabled The product configuration is not set for duplexing In Windows run the automatic configuration feature 1 Click the Start button point to Settings and then click Printers for Windows 2000 or Printers and Faxes for Windows XP 2 Right click the HP product icon and then click Properties or Printing Preferences 3 Click the Device Settings tab 4 Under Installable Options click Update Now in the Automatic Configuration list 328 Chapter 7 Solve problems ENWW Solve image quality problems Image defects These examples identify the most common print quality problems If you still have problems after trying the suggested solutions contact HP Customer Support Table 7 9 Image defect examples Problem Image example
76. 0 sheet cassette on page 373 Gear 14T 500 sheet cassette on page 373 Gear 15T 25T 500 sheet cassette on page 373 Gear 37T 500 sheet cassette on page 373 Numerical parts list 465 Table 8 27 Numerical parts list continued Description Shaft size sensing Table and page 500 sheet cassette on page 373 Shaft retard gear holder 500 sheet cassette on page 373 Ring E 500 sheet cassette on page 373 Label cassette operation 500 sheet cassette on page 373 Right side end support assembly 500 sheet cassette on page 373 Cassette rear assembly 500 sheet cassette on page 373 Left side end support assembly 500 sheet cassette on page 373 Front cassette assembly 500 sheet cassette on page 373 Screw tap pan head M4x10 500 sheet cassette on page 373 Pin dowel 500 sheet cassette on page 373 Screw tap M4x12 500 sheet cassette on page 373 Frame multi right Multipurpose pickup assembly on page 377 Guide nip left Multipurpose pickup assembly on page 377 Guide nip center Multipurpose pickup assembly on page 377 Guide nip right Multipurpose pickup assembly on page 377 Bushing Multipurpose pickup assembly on page 377 Bushing Multipurpose pickup assembly on page 377 Bushing Multipurpose pickup assembly on page 377 Bushing Multipurpos
77. 00 sheet feeder main body 1 of 2 on page 405 Screw tap M3x6 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Screw tap M3x6 Optional 1 500 sheet feeder paper pickup assembly on page 413 screw tap M3x6 Optional 500 sheet paper feeder main body on page 393 Screw tap M4x12 500 sheet cassette on page 373 Screw tap M4x12 Optional 500 sheet feeder cassette on page 397 Screw tap pan head M4x10 Internal components 2 of 3 on page 363 Screw tap pan head M4x10 Internal components 3 of 3 on page 367 Screw tap pan head M4x10 Power supply assembly on page 371 Screw tap pan head M4x10 500 sheet cassette on page 373 Screw tap pan head M4x10 Multipurpose pickup assembly on page 377 Screw tap pan head M4x10 Optional 500 sheet paper feeder main body on page 393 Screw tap pan head M4x10 Optional 500 sheet feeder cassette on page 397 Screw tap pan head M4x10 XB4 7401 007CN Optional 1 500 sheet paper feeder covers on page 401 Screw tap pan head MM4x10 Multi bin mailbox main body 1 of 2 on page 419 Screw tap pan head MM4x10 Multi bin mailbox main body 2 of 2 on page 423 452 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Screw tap S Part number Table and page Fusi
78. 05 German French ltalian Spanish Portuguese Dutch Catalan CB508 60106 Czech Hungarian Polish Slovak Croatian Romanian Serbian CB508 60107 Russian Ukrainian Bulgarian Kazakh Turkish Greek Maintenance kit CB388A 110 V CB389A 220 V Memory CC413 67901 64 MB CC414 67901 128 MB CC415 67901 256 MB CC483 67901 512 MB EIO hard disk drive 20 GB CB506 67907 USB cable 2 meter A to B C6518A EIO card 1248B parallel adaptor J7972G JetDirect ElO wireless 690n IPv6 IPsec J8007G JetDirect EIO en3700 J7942G JetDirect EIO en1700 J7988G JetDirect EIO en2400 USB wireless J7951G JetDirect 630n EIO networking card J7997G IPv6 IPsec JetDirect 635n ElO networking card J7961G 1 000 staple cartridge Q3216 60500 Print cartridge CC364 67901 10 000 pages CC364 67902 24 000 pages ENWW Customer field replaceable units 351 Assembly locations 2 Assembly locations base unit Figure 8 base unit Table 8 1 Assembly locations Description LO m oO od bg al Cc Oo a 2 Oo Rod 2 oO E Ql Q Q O T OD 5 E Ka foe o g E LL o D ao Registration assembly ENWW 352 Chapter 8 Parts ENWW Table 8 1 Assembly locations base unit continued Ref Description Details 2 Paper feed roller assembly See Figure 8 6 Internal components 1 of 3 on page 358 3
79. 14 Cover legal P4015 P4515 Cover legal P4014 Face up tray assembly P4015 P4515 Face up tray assembly P4014 Front cover assembly Right cover assembly P4015 P4515 Right cover assembly P4014 Left cover assembly P4015 P4515 Left cover assembly P4014 Top cover assembly P4015 P4515 Top cover assembly P4014 Control panel assembly P4015 P4515 Control panel assembly P4014 Cover right rear P4015 P4515 Cover right rear P4014 Pin option Screw tapping pan head M4x10 Screw D M3x8 1 Only orderable parts have part numbers Part number RC2 2459 000CN RC2 2468 000CN RC2 5757 000CN RC2 2475 000CN RC2 5758 000CN RC2 2476 000CN RC2 5759 000CN RC2 2510 000CN RC2 5760 000CN RC2 5239 000CN RC2 5761 000CN RM1 4531 000CN RM1 5448 000CN RM1 4534 000CN RM1 4550 000CN RM1 5449 000CN RM1 4551 000CN RM1 5450 000CN RM1 4552 000CN RM1 5250 000CN RM1 5059 000CN RM1 5060 000CN RC2 2478 000CN RC2 5768 000CN RC1 0306 000CN Covers 357 Internal components Figure 8 6 Internal components 1 of 3 ENWW 358 Chapter 8 Parts Table 8 5 Internal components 1 of 3 Ref Description Part number Qty 1 Cover envelope RL1 1667 000CN 1 2 Transfer roller assembly CB506 67903 1 3 Arm release A RC2 2480 000CN 1 4 Arm release B RC2 2481 000CN 1 5 Motor DC 24 V drum drive RL1 1659 000CN 1 6 Size detect assembly RM1 4525 000CN 1 7 Cable
80. 2 2510 000CN Covers base unit on page 357 Covers base unit on page 357 Cover envelope RL1 1667 000CN Internal components 1 of 3 on page 359 Cover envelope connector P4014 RC2 5759 000CN Covers base unit on page 357 Cover envelope connector P4015 P4515 RC2 2476 000CN Covers base unit on page 357 Cover formatter P4014 RC2 5757 000CN Covers base unit on page 357 Cover formatter P4015 P4515 RC2 2468 000CN Covers base unit on page 357 Cover front Multi bin mailbox covers on page 417 Cover gear Cover gear 500 sheet cassette on page 373 Optional 500 sheet feeder cassette on page 397 Cover left RC2 2642 000CN Optional 1 500 sheet paper feeder covers on page 401 Cover left lower RC2 2643 000CN Optional 1 500 sheet paper feeder covers on page 401 Cover legal P4014 Cover legal P4015 P4515 RC2 5761 000CN RC2 5239 000CN Covers base unit on page 357 Covers base unit on page 357 Cover lifter wire reel Optional 1 500 sheet feeder main body 1 of 2 on page 405 430 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Cover lifter wire reel Part number Table and page Optional 1 500 sheet feeder main body 1 of 2 on page 405 Cover lifter wire reel Optional 1 500 sheet feeder main body 2 of 2
81. 2 of 3 on page 363 Stopper C left P4015 P4515 Internal components 2 of 3 on page 363 ENWW Alphabetical parts list 457 Table 8 26 Alphabetical parts list continued Description Part number Table and page Stopper C right P4014 Internal components 2 of 3 on page 363 Stopper C right P4015 P4515 Internal components 2 of 3 on page 363 Stopper front door Optional 1 500 sheet paper feeder covers on page 401 Stopper rear door Multi bin mailbox main body 1 of 2 on page 419 Stopper rear door Multi bin mailbox main body 2 of 2 on page 423 Support DCU Internal components 2 of 3 on page 363 Support feed bushing Support lifter arm Optional 1 500 sheet feeder paper pickup assembly on page 413 500 sheet cassette on page 373 Support lifter arm Optional 500 sheet feeder cassette on page 397 Support lifter drive assembly Internal components 3 of 3 on page 367 Support lifter drive assembly Optional 500 sheet paper feeder main body on page 393 Support power supply switch Internal components 1 of 3 on page 359 Support release hook left Optional 1 500 sheet feeder main body 1 of 2 on page 405 Support release hook left Optional 1 500 sheet feeder main body 2 of 2 on page 409 Support wire pulley Support wire pulley Optiona
82. 26T Multi bin mailbox main body 2 of 2 on page 423 Pulley Gear 34T Multi bin mailbox main body 2 of 2 on page 423 Belt timing Multi bin mailbox main body 2 of 2 on page 423 Delivery inlet roller assembly Multi bin mailbox main body 2 of 2 on page 423 Lever bin flapper Multi bin mailbox main body 2 of 2 on page 423 Base bin lever Multi bin mailbox main body 2 of 2 on page 423 Guide crossmember Multi bin mailbox main body 2 of 2 on page 423 Spring compression Multi bin mailbox main body 2 of 2 on page 423 Screw D M3x8 Multi bin mailbox main body 2 of 2 on page 423 Screw machine truss head M3x4 Multi bin mailbox main body 2 of 2 on page 423 Screw tap binding head M3x8 Multi bin mailbox main body 2 of 2 on page 423 Screw tap pan head MM4x10 Multi bin mailbox main body 2 of 2 on page 423 Ring E Multi bin mailbox main body 2 of 2 on page 423 Sheet bottom frame right Multi bin mailbox main body 2 of 2 on page 423 Sheet bottom frame left Multi bin mailbox main body 2 of 2 on page 423 CB437 67901 new Formatter assembly base models PCAs base unit on page 387 CB437 69001 exchange CB438 67901 new Formatter assembly base models Formatter assembly network models PCAs base unit on page 387 PCAs
83. 4 A05 A6 A07 A08 A09 A10 A11 A12 A13 A14 A15 A16 A17 A18 A19 A20 A21 A22 A23 A24 A25 A26 A27 A28 A29 A30 A31 Description 500 sheet cassette Limiter cassette torque Paper feed roller assembly Pin front guide lock right Cover gear Flag size sensing Arm lifter Support lifter arm Bushing lift arm Holder retard gear Spring tension Spring tension Gear 20T Body cassette Roller positioning Claw cassette Roller LU Flange positioning roller right Shaft positioning roller auxiliary Roller RD Gauge fuel Pin cassette lock left Shaft RD roller Spring torsion Guide nip Plate paper lifting Gear 88T Gear 14T Gear 14T Gear 14T Gear 15T 25T Gear 37T Shaft size sensing Shaft retard gear holder Part number Qty RM1 4559 000CN 1 RC2 5262 000CN 1 RM1 0037 020CN 1 Internal components 373 Table 8 9 500 sheet cassette continued Ref Description Part number Qty A32 Ring E 1 A33 Label cassette operation 1 A34 Right side end support assembly 1 A35 Cassette rear assembly 1 A36 Left side end support assembly 1 A37 Front cassette assembly 1 A38 Screw tap pan head M4x10 1 A39 Pin dowel 1 A40 Screw tap M4x12 1 TZ 1 Only orderable parts have part numbers 374 Chapter 8 Parts ENWW ENWW Internal components 375 Figure 8 11 Multipurpose pickup assembly A20 A07 A1 gt TASE lt s n P38 SLID xx
84. 6 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Gear 23T RU6 0159 000CN Internal components 2 of 3 on page 363 Gear 23T Optional 500 sheet paper feeder main body on page 393 Gear 23T Optional 1 500 sheet feeder paper pickup assembly on page 413 Gear 23T 19T Internal components 3 of 3 on page 367 Gear 24T Multi bin mailbox main body 1 of 2 on page 419 Gear 24T Multi bin mailbox main body 2 of 2 on page 423 Gear 24T 35T 48T Gear 24T 35T 48T Multi bin mailbox main body 1 of 2 on page 419 Multi bin mailbox main body 2 of 2 on page 423 Gear 25T 91T Internal components 3 of 3 on page 367 Gear 26T Multi bin mailbox main body 1 of 2 on page 419 Gear 26T Multi bin mailbox main body 2 of 2 on page 423 Gear 29T Internal components 2 of 3 on page 363 Gear 30T Multipurpose pickup assembly on page 377 Gear 30T 34T Multipurpose pickup assembly on page 377 Gear 33T Gear 33T Internal components 3 of 3 on page 367 Paper delivery assembly on page 381 Gear 34T Pulley 24T Multi bin mailbox main body 1 of 2 on page 419 Gear 34T Pulley 24T Multi bin mailbox main body 2 of 2 on page 423 Gear 35T Gear 35T Internal components 2 of 3 on page 363
85. 603 Check designator H ENWW Troubleshooting tools 255 o Tray 5 media path sensor PS 1603 Check designator I o Tray 6 media path sensor PS 1704 Check designator J Figure 7 7 Checking media path sensors 256 Chapter 7 Solve problems ENWW e Check the following sensors in the print cartridge area o 1 Check the left side paper width sensor PS106 by running manual sensor test 1 and checking the status of designator E o 2 Check the top of page sensor PS103 by running manual sensor test 1 and checking the status of designator A e 3 Check the right side paper width sensor PS108 by running manual sensor test 1 and checking the status of designator F Figure 7 8 Checking sensors in the print cartridge area ENWW Troubleshooting tools 257 e Check the following sensors in the Tray 2 area with the tray loaded with paper in the product o 1 Check the Tray 2 paper present sensor PS101 by running manual sensor test 1 and checking the status of designator N o 2 Check the Tray 2 top of stack sensor PS107 by running manual sensor test 1 and checking the status of designator O o 3 Check the Tray 2 paper size switches SW102 by running manual sensor test 1 and checking the status of designator P Figure 7 9 Checking sensors in the Tray 2 area NOTE The sensors for trays 3 4 5 and 6 can be checked in the same manner with manual sensor test 2 Manual sensor test 2 special mo
86. 768 000CN Cover right rear P4014 Covers base unit on page 357 488 Chapter 8 Parts ENWW Table 8 27 Numerical parts list continued Part number Description Table and page RC2 5783 000CN Bushing Internal components 2 of 3 on page 363 RH7 1603 020CN Motor stepping Optional 1 500 sheet feeder main body 1 of 2 on page 405 RK2 0270 000CN RK2 0359 000CN Solenoid Thermistor unit Internal components 2 of 3 on page 363 Internal components 3 of 3 on page 367 RK2 1988 000CN Internal components 3 of 3 on page 367 RK2 1989 000CN Internal components 3 of 3 on page 367 RK2 1991 000CN RK2 1992 000CN Internal components 3 of 3 on page 367 Internal components 3 of 3 on page 367 RL1 1641 000CN Roller pickup Multipurpose pickup assembly on page 377 RL1 1654 000CN Roller separation Multipurpose pickup assembly on page 377 RL1 1657 000CN Motor DG 24 V main drive Internal components 2 of 3 on page 363 RL1 1658 000CN Shaft retard drive Internal components 2 of 3 on page 363 RL1 1659 000CN Motor DG 24 V drum drive Internal components 1 of 3 on page 359 RL1 1663 000CN Roller feed Multipurpose pickup assembly on page 377 RL1 1667 000CN RM1 0036 020CN Cover envelope Paper pickup roller assembly Internal components 1
87. 8 4 A45 Screw RS M3x8 2 A46 Screw D M3x8 2 A47 Screw with washer M3x6 1 A48 Screw with washer M3x6 1 A49 Screw tap S 2 A50 Ring E 2 A51 Lever paper delivery sensor 1 A52 Label Caution high temp 1 SSS SSS SSS SSS EE 1 Only orderable parts have part numbers 384 Chapter 8 Parts ENWW ENWW Internal components 385 Figure 8 14 PCAs base unit PCAs ENWW 386 Chapter 8 Parts ENWW Table 8 13 PCAs base unit Description DC controller PCA Electrical components assembly 110 127 V Electrical components assembly 220 240 V Formatter assembly base models Formatter assembly network models Formatter assembly base models Formatter assembly network models Part number RM1 4582 000CN RM1 4549 000CN RM1 4578 000CN CB437 69001 exchange CB438 69001 exchange CB437 67901 new CB438 67901 new PCAs 387 Figure 8 15 Optional 1 500 sheet feeder PCA 388 Chapter 8 Parts ENWW Table 8 14 Optional 1 500 sheet feeder PCA Description Part number 1 500 sheet feeder driver PCA RM1 6214 000CN ENWW PCAs 389 Figure 8 16 Multi bin mailbox PCA 390 Chapter 8 Parts ENWW Table 8 15 Multi bin mailbox PCA Description Part number Multi bin mailbox PCA RM1 6224 000CN ENWW PCAs 391 Input devices Figure 8 17 Optional 500 sheet paper feeder main body 9 a PE ag J105LA XV J105LB J1 E pr 28 THE A13
88. 8 6 Internal components 2 of 3 continued Ref Description Part number Qty A12 Guide EPU rear 1 A13 Clip cable 1 A14 Saddle wire 1 A15 Guide lower 1 A16 Duct scanner protective 1 1 A17 Flag shutter 1 A18 Spring torsion 1 A19 Plate RW crossmember 1 A20 Lever lens 1 A21 Stopper C right P4015 P4515 1 A21 Stopper C right P4014 1 A22 Stopper C left P4015 P4515 1 A22 Stopper C left P4014 1 A23 Mount lever 1 A24 Right stopper assembly 1 A25 Side plate paper feed drive 1 A26 Gear 29T 1 A27 Gear 35T 1 A28 Gear 37T 18T 1 A29 Gear 17T 25T 1 A30 Spring torsion 1 A31 Flag paper presence detect 1 A32 Lid scanner protective duct 1 A33 Duct scanner protective 2 1 Kell 1 Only orderable parts have part numbers 364 Chapter 8 Parts ENWW ENWW Internal components 365 Figure 8 8 Internal components 3 of 3 J106 15 Ne ar e 90 PS104 A24 N Al amp VA NEA Dos A06 yr A03 Sa A33 gt SB Va d Log Pi gt A05 RSI FN301 A08 366 Chapter 8 Parts ENWW ENWW Table 8 7 Internal components 3 of 3 18 19 20 21 21 501 A01 A02 A03 A04 A05 A06 A07 A08 A09 Description Right guide assembly P4015 P4515 Right guide assembly P4014 Cable panel Thermistor unit Fan Fan Fan Fan Bushing paper delivery Paper delivery drive assembly DC controller PCA Fuser motor assembly Cable door switch
89. 8T Gear 35T Gear 26T Pulley Gear 34T Belt timing Part number RM1 5266 000CN Output devices 419 Table 8 24 Multi bin mailbox main body 1 of 2 continued Ref A26 A27 A28 A29 A30 A31 A32 A33 A34 A35 A36 A37 Description Delivery inlet roller assembly Lever bin flapper Base bin lever Guide crossmember Spring compression Screw D M3x8 Screw machine truss head M3x4 Screw tap binding head M3x8 Screw tap pan head MM4x10 Ring E Sheet bottom frame right Sheet bottom frame left Part number Qty FERSKE EG EEE 1 Only orderable parts have part numbers 420 Chapter 8 Parts ENWW ENWW Output devices 421 Figure 8 26 Multi bin mailbox main body 2 of 2 8S ar ee 4 lt x ENWW 422 Chapter 8 Parts Table 8 25 Multi bin mailbox main body 2 of 2 Ref Description Part number Qty 6 Drive assembly RM1 5267 000CN 1 7 Sensor assembly RM1 5096 000CN 1 8 Multi bin mailbox PCA RM1 6224 000CN 1 10 Cable sensor PCA 1 11 Cable guide assembly 1 14 Frame base 1 A01 Pad arm 1 A02 Guide cable L 1 A03 Latch rear door 1 A04 Bushing 1 A05 Stopper rear door 1 A06 Spring tension 1 A07 Pin 5 A08 Roller delivery inlet 1 A09 Bushing pressure roller 2 A10 Bushing 5 A11 Roller intermediate 1 A12 Cover crossmember 1 A13 Spacer 1 A14 Pulley 24T 4 A15 Gear 34T Pulley 24T 1 A16 Pulley 24T 5 A17 Bushi
90. 93 Lower frame assembly Optional 500 sheet paper feeder main body on page 393 Motor DC 24 V drum drive RL1 1659 000CN Internal components 1 of 3 on page 359 Motor DC 24 V main drive RL1 1657 000CN Internal components 2 of 3 on page 363 Motor stepping RH7 1603 020CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 Mount lever Internal components 2 of 3 on page 363 Multi bin mailbox PCA RM1 6224 000CN Multi bin mailbox PCA on page 391 Alphabetical parts list 443 Table 8 26 Alphabetical parts list continued Description Part number Table and page Multi bin mailbox PCA RM1 6224 000CN Multi bin mailbox main body 2 of 2 on page 423 Multipurpose frame assembly Multipurpose pickup assembly on page 377 Multipurpose guide assembly Multipurpose pickup assembly on page 377 Multipurpose pickup assembly RM1 4563 000CN Multipurpose pickup assembly on page 377 Multipurpose pickup gear assembly Multipurpose pickup assembly on page 377 Multipurpose solenoid assembly Multipurpose pickup assembly on page 377 Multipurpose tray assembly Multipurpose pickup assembly on page 377 Multipurpose tray kit contains 1 pickup roller 1 feed roller 1 separation roller CB506 67905 Multipurpose pickup assembly on page 377 Multipurpose tray pickup
91. Description Screw P M3x8 Table and page Multi bin mailbox covers on page 417 Paper sensing flag assembly Multi bin mailbox main body 1 of 2 on page 419 Top bin flapper assembly Multi bin mailbox main body 1 of 2 on page 419 Bin flapper assembly Multi bin mailbox main body 1 of 2 on page 419 Center bin flapper assembly Multi bin mailbox main body 1 of 2 on page 419 Cable bin solenoid Multi bin mailbox main body 1 of 2 on page 419 Bin assembly Multi bin mailbox main body 1 of 2 on page 419 Solenoid Multi bin mailbox main body 1 of 2 on page 419 Frame base Multi bin mailbox main body 1 of 2 on page 419 Pad arm Multi bin mailbox main body 1 of 2 on page 419 Guide cable L Multi bin mailbox main body 1 of 2 on page 419 Latch rear door Multi bin mailbox main body 1 of 2 on page 419 Bushing Multi bin mailbox main body 1 of 2 on page 419 Stopper rear door Multi bin mailbox main body 1 of 2 on page 419 Spring tension Multi bin mailbox main body 1 of 2 on page 419 Pin Multi bin mailbox main body 1 of 2 on page 419 Roller delivery inlet Multi bin mailbox main body 1 of 2 on page 419 Bushing pressure roller Multi bin mailbox main body 1 of 2 on page 419 Bushing Multi
92. ED You have installed more optional trays than the product supports The product can accept up to four optional 500 sheet trays or it can accept one optional 1 500 sheet tray and up to three optional 500 sheet trays for a total of up to four optional trays Remove one of the optional trays TRAY lt XX gt TYPE SIZE To change size or type press OK alternates with TRAY lt XX gt TYPE SIZE To accept settings press gt This message states the current type and size configuration of the paper tray and allows you to change the configuration To change the paper size or type press OK while the message is present To clear the message press the back arrow D while the message is present e Set size and type to ANY if the tray is used frequently for different sizes or types e Set size and type to a specific setting if printing with only one type of paper TRAY lt XX gt OPEN For help press alternates with lt Current status message gt The tray cannot feed paper to the product because tray X is open and must be closed for printing to continue Check the trays and close any that are open Unable to mopy job alternates with Current status message Memory or file system failures would not allow a mopy job to occur Only one copy will be produced Correct the error and then try again to store the job Unable to store job alternates with lt Current status message gt The p
93. EMOVE SHIPPING LOCKS At least one shipping lock is installed 1 Open the top cover FROM CARTRIDGE lt AREA gt 2 Pull the tape and then remove the print For help press cartridge 3 Remove the orange tabs from the print cartridge 4 Remove the plastic insert and foam from the print cartridge area 5 Reinsert the print cartridge and then close the top cover 10 XX YY SUPPLY MEMORY ERROR An error has occurred in one or more of the e Turn the product off and then on to clear product s supplies Values of XX and YY are the message For help press listed below e Replace the print cartridge XX00 memory is defective XX01 memory is missing YY00 cartridge 11 XX INTERNAL CLOCK ERROR The real time clock has experienced anerror 1 Power cycle the product to see if the message clears To continue press OK 2 If possible print a configuration page to record product information and then perform an NVRAM initialization routine If the initialization routine is successful you will need to re enter several configuration parameters such as the page count and the serial number 3 If the error persists replace the formatter PCA 13 01 00 Jam in Tray 1 The Tray 1 pickup roller or solenoid might not 1 Load paper in Tray 1 and then use the be working correctly paper path test to pull paper Verify that the roller rotates 2 Ifsomeone has performed maintenance on the product recently verify that the T
94. FIGURE DEVICE menu at the product control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See Print Quality submenu on page 30 5 Open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu open OPTIMIZE and set LINE DETAIL ON Blurred print 1 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 47 See Operating environment on page 504 R 2 Make sure that the environmental specifications for the product are being met 3 Turn over the paper in the tray Also try rotating the paper 180 4 Do not use paper that already has been run through the product 5 Decrease the toner density Open the CONFIGURE DEVICE menu at the product control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See Print Quality submenu on page 30 6 Open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu open OPTIMIZE and set HIGH TRANSFER ON See Print Quality submenu on page 30 Random image If an image that appears at the top of the page in solid black repeats further down repetition AaBbCc the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in e Print the job several times to determine if the problem
95. IN for the HP LaserJet P4015 models is 05401508 The PIN for the HP LaserJet P4515 models is 05451508 Press Menu Et Press the down arrow V to highlight SERVICE and then press OK Enter the PIN using the alphanumeric keypad Press OK to enter the PIN and open the SERVICE menu The following menu items appear in the SERVICE menu ENWW CLEAR EVENT LOG Use this item to clear the product event log CLEAR BOOTLOADER PASSWORD Use this item to clear the password that was set to prevent someone from performing an unauthorized cold reset on the product TOTAL PAGE COUNT After replacing the formatter use this item to reset the page count so that the figure continues to represent the page count for the product engine See Reset page counts on page 339 REFURBISH CYCLE COUNT Use this item to record the page count when the product was refurbished MAINTENANCE COUNT Use this item to set the number of pages that have been printed since the last maintenance kit was installed or the total number of pages that have been printed on the product if a maintenance kit has not yet been installed MAINTENANCE INTERVAL Use this item to specify the number of pages that can be printed before a maintenance kit message appears on the control panel to indicate that a maintenance kit is required SERIAL NUMBER After replacing the formatter use this item to reset the product serial number SERVICE ID See Service ID on page 339 COLD RESET PAPER
96. IZE For help press To use another tray remove paper from the envelope feeder and then press OK to print LOAD TRAY 1 TYPE SIZE To continue press OK alternates with LOAD TRAY 1 TYPE SIZE For help press Tray 1 is empty Load Tray 1 with the requested paper If the paper is already in the Tray 1 press the help button and then press OK to print To use another tray remove paper from Tray 1 and then press OK to continue LOAD TRAY 1 TYPE SIZE To use another tray press OK alternates with LOAD TRAY 1 TYPE SIZE For help press Tray 1 is empty and other trays are available Press OK to use another tray To use Tray 1 load it with the requested paper If the paper is already in the Tray 1 press the help button and then press OK to print To use another tray remove paper from Tray 1 and then press OK to use another tray LOAD TRAY lt XX gt TYPE SIZE For help press The indicated tray is configured for a specific type and size of paper needed by a print job but the tray is empty All other trays are also empty Load the requested paper in the tray that is indicated LOAD TRAY lt XX gt TYPE SIZE To use another tray press OK alternates with LOAD TRAY lt XX gt TYPE SIZE For help press A job is sent that requires a specific type and size that is not available in the tray that is indicated Press OK to use a type and size that are
97. Internal components 2 of 3 on page 363 Solenoid Optional 500 sheet paper feeder main body on page 393 Solenoid Multi bin mailbox main body 1 of 2 on page 419 Spacer Multi bin mailbox main body 1 of 2 on page 419 Spacer Multi bin mailbox main body 2 of 2 on page 423 Spacer frame Internal components 1 of 3 on page 359 Spacer scanner front Internal components 2 of 3 on page 363 Spacer scanner rear Internal components 2 of 3 on page 363 Spacer screw Optional 1 500 sheet feeder main body 1 of 2 on page 405 Spacer screw Optional 1 500 sheet feeder main body 2 of 2 on page 409 Spring compression Internal components 1 of 3 on page 359 Spring compression RC1 0213 000CN Internal components 2 of 3 on page 363 Spring compression Multipurpose pickup assembly on page 377 Spring compression Fusing assembly on page 383 Spring compression Optional 1 500 sheet feeder paper pickup assembly on page 413 ENWW Alphabetical parts list 455 Table 8 26 Alphabetical parts list continued Description Part number Table and page Spring compression Optional 1 500 sheet feeder paper pickup assembly on page 413 Spring compression Optional 1 500 sheet feeder paper pickup assembly on page 413 Spring compression Multi bin mailbox main
98. L CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
99. MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 496 Appendix Service and support ENWW Customer self repair warranty service ENWW HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits
100. Multi bin mailbox main body 1 of 2 on page 419 Gear 35T Multi bin mailbox main body 2 of 2 on page 423 Gear 37T 500 sheet cassette on page 373 Alphabetical parts list 437 Table 8 26 Alphabetical parts list continued Description Part number Table and page Gear 37T Optional 500 sheet feeder cassette on page 397 Gear 37T 18T Internal components 2 of 3 on page 363 Gear 41T Multi bin mailbox main body 1 of 2 on page 419 Gear 41T Multi bin mailbox main body 2 of 2 on page 423 Gear 88T 500 sheet cassette on page 373 Gear 88T Optional 500 sheet feeder cassette on page 397 Grounding plate assembly RM1 5461 000CN Internal components 1 of 3 on page 359 Guard edge Internal components 1 of 3 on page 359 Guard edge Power supply assembly on page 371 Guide cable Optional 500 sheet paper feeder main body on page 393 Guide cable L Multi bin mailbox main body 1 of 2 on page 419 Guide cable L Multi bin mailbox main body 2 of 2 on page 423 Guide cable left Fusing assembly on page 383 Guide cable right Fusing assembly on page 383 Guide cable right front Guide cartridge right Internal components 2 of 3 on page 363 Internal components 3 of 3 on page 367 Guide cassette left rear Internal c
101. NWW Solve image quality problems 331 Table 7 9 Image defect examples continued Problem Image example Solution submenu on page 30 You must also set the type of paper for the tray you are using See Select the paper by source type or size on page 62 Wrinkles or creases 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the product are being met See Operating environment on page 504 3 Turn over the paper in the tray Also try rotating the paper 180 4 Make sure that paper is loaded correctly and all adjustments have been made See Load trays on page 54 5 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 47 6 Try using another input tray 7 If envelopes are creasing try storing envelopes so that they lie flat 8 If paper is lightweight and smooth open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu select FUSER MODES and then select the paper type you are using Change the setting to LOW which helps reduce the heat in the fusing process See Print Quality submenu on page 30 You must also set the type of paper for the tray you are using See Select the paper by source type or size on page 62 Vertical white lines Tire tracks AaBbC AaBbC AaBbC un ue AaBbCc
102. O X BAD TRANSMISSION To continue press OK The connection has been broken between the product and the EIO card in the specified slot X Note EIO 0 is reserved for the HP Jetdirect embedded print server Press OK to clear the error message and continue printing 40 EMBEDDED UO BAD TRANSMISSION To continue press OK The connection has been broken between the product and HP Jetdirect print server 1 Print the configuration and Embedded JetDirect pages to verify that the card status is Ready and that the protocol reads Ready 2 Verify that all the configuration parameters IP address configuration method and domain are correct 3 Verify that you are using a working network cable 4 Verify you can ping a network address from the product 5 Verify that the HP JetDirect print server has the latest firmware HP JetDirect firmware is part of the product firmware Find the latest product firmware at www hp com ENWW Control panel messages 285 Table 7 8 Control panel messages continued Control panel message 41 X ERROR For help press alternates with 41 X ERROR To continue press OK Description A temporary printing error occurred Recommended action 1 Press OK to see if the page will print If necessary turn the product off and then on Verify that the loaded paper meets HP specifications If pages stick together the paper detect sensors will detect a
103. Optional 1 500 sheet feeder main body 1 of 2 on page 405 Bushing Optional 1 500 sheet feeder main body 2 of 2 on page 409 Bushing Optional 1 500 sheet feeder paper pickup assembly on page 413 Bushing Optional 1 500 sheet feeder paper pickup assembly on page 413 Bushing Multi bin mailbox main body 1 of 2 on page 419 Bushing Multi bin mailbox main body 1 of 2 on page 419 Bushing Multi bin mailbox main body 1 of 2 on page 419 Bushing Multi bin mailbox main body 2 of 2 on page 423 Bushing Multi bin mailbox main body 2 of 2 on page 423 Bushing Multi bin mailbox main body 2 of 2 on page 423 Bushing feed shaft Bushing feed shaft RC1 0264 000CN Internal components 2 of 3 on page 363 Optional 1 500 sheet feeder paper pickup assembly on page 413 Bushing lift arm 500 sheet cassette on page 373 Bushing lifter arm Optional 500 sheet feeder cassette on page 397 Bushing paper delivery RC1 0136 000CN Internal components 3 of 3 on page 367 Bushing paper delivery upper Paper delivery assembly on page 381 Bushing paper delivery upper Paper delivery assembly on page 381 Bushing pressure roller Multi bin mailbox main body 1 of 2 on page 419 Alphabetical parts list 427 Table 8 26 Alphabetical parts list contin
104. Press the down arrow V to highlight DIAGNOSTICS and then press OK 3 Press the down arrow V to highlight PRINT STOP TEST and then press OK 4 Use the arrow buttons to set a stop time when the print job should be interrupted and then press OK Table 7 5 Print Stop settings Duration Description 0 msecs The leading edge of the paper stops approximately 28 mm beyond the black paper guide of the registration assembly 100 msecs The leading edge of the paper stops approximately 63 mm beyond the black paper guide of the registration assembly 500 msecs The leading edge of the paper stops just prior to the paper entering the nip of the fuser assembly the nip is the gap between the pressure roller and the hot fusing roller 600 msecs The leading edge of the paper stops approximately 5 mm prior to the paper encountering the fuser assembly delivery photo sensor flag ENWW Troubleshooting tools 259 Table 7 5 Print Stop settings continued Duration Description 1 200 msecs Simplex print operation The leading edge of the paper stops 35 mm past the face down delivery stacker rollers The trailing edge of the paper is approximately 30 mm from the nip of the fusing rollers 2 250 msecs Duplex print operation The leading edge of the paper has passed through the fuser assembly and into the output stacker rollers The paper has now reversed direction and entered the duplex accessory The leadi
105. See Cold reset paper on page 339 Service mode functions 337 Product resets Restore factory set defaults Restoring the product to the factory set defaults performs a simple reset and restores most of the factory default settings This item also clears the input buffer for the active I O 1 2 3 4 Press Menu Et Press the down arrow V to highlight CONFIGURE DEVICE and then press OK Press the down arrow V to highlight RESETS and then press OK Press the down arrow V to highlight RESTORE FACTORY SETTINGS and then press OK Hard disk initialization A hard disk initialization will erase and reformat the product s hard disk Perform hard disk initialization only if an error code displays on the control panel indicating a disk error Always try initializing the hard disk before replacing it 1 2 3 4 Turn the product on As the product performs its power on sequence press and hold the Menu button E until all three lights on the control panel are lit Press the back arrow gt The message INITIALIZE DISC displays on the control panel Press OK The product initializes the hard disk and continues the power on sequence NVRAM initialization A CAUTION Initializing NVRAM resets the serial number the event log the page counts the calibration settings and the ElO card Use the SERVICE menu to restore the serial number and page counts You also need to reconfigure any computers that print to this product
106. WW Paper handling problems 315 2 Rotate the product so the rear is facing you If an optional duplexer is installed lift it and pull it straight out Set it aside Ne Se Ge Lees Fe 4 Remove the rear output bin Place your finger near the left side hinge and push firmly to the right until the hinge pin clears the hole inside the product Rotate the output bin outward to remove it 316 Chapter 7 Solve problems ENWW 5 If paper is visible remove it If paper is not visible push up on the two blue levers on the sides of the fuser and pull the fuser straight out 6 Remove the jammed paper If necessary lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet SF wE AM y A il A CAUTION Do not use a sharp or metal object to clear paper from the fuser area You might damage the fuser 7 Push the fuser firmly into the product until the blue levers on both sides click into place ENWW Paper handling problems 317 8 Reinstall the rear output bin Insert the right hinge pin into the hole inside the product Push inward on the left hinge and slide it into the hole inside the product Close the rear output bin 9 318 Chapter 7 Solve problems ENWW 11 Turn the product on Ve 12 If ajam message persists a sheet is still jammed in the product Look for the jam i
107. age 381 Flange positioning roller right Optional 500 sheet feeder cassette on page 397 Foot Internal components 1 of 3 on page 359 Foot Optional 1 500 sheet feeder main body 1 of 2 on page 405 Foot Optional 1 500 sheet feeder main body 2 of 2 on page 409 Formatter assembly base models CB437 69001 exchange PCAs base unit on page 387 Formatter assembly base models CB437 67901 new PCAs base unit on page 387 Formatter assembly network models CB438 69001 exchange PCAs base unit on page 387 Formatter assembly network models CB438 67901 new PCAs base unit on page 387 Frame base Multi bin mailbox covers on page 417 Frame base Multi bin mailbox main body 1 of 2 on page 419 Frame base Multi bin mailbox main body 2 of 2 on page 423 Frame face down Paper delivery assembly on page 381 Alphabetical parts list 433 Table 8 26 Alphabetical parts list continued Description Part number Table and page Frame left Optional 1 500 sheet feeder main body 1 of 2 on page 405 Frame left Optional 1 500 sheet feeder main body 2 of 2 on page 409 Frame lower Optional 1 500 sheet feeder main body 1 of 2 on page 405 Frame lower Optional 1 500 sheet feeder main body 2 of 2 on page 409 Frame multi right
108. age 405 RM1 5129 000CN Cable feed sensor Optional 1 500 sheet feeder paper pickup assembly on page 413 RM1 5250 000CN Top cover assembly P4014 Covers base unit on page 357 RM1 5255 000CN Front door assembly Optional 1 500 sheet paper feeder covers on page 401 RM1 5255 000CN Optional 1 500 sheet feeder front door assembly Optional 1 500 sheet feeder front door assembly on page 403 RM1 5259 000CN Remnant indication assembly Optional 1 500 sheet feeder main body 2 of 2 on page 409 RM1 5261 000CN Paper size detect assembly Optional 1 500 sheet feeder main body 2 of 2 on page 409 RM1 5262 000CN RM1 5264 000CN Paper pickup drive assembly Paper detect sensor assembly Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder paper pickup assembly on page 413 RM1 5265 000CN Numbering assembly Optional 1 500 sheet feeder main body 1 of 2 on page 405 RM1 5266 000CN Bin solenoid assembly Multi bin mailbox main body 1 of 2 on page 419 RM1 5267 000CN Drive assembly Multi bin mailbox main body 2 of 2 on page 423 492 Chapter 8 Parts ENWW Table 8 27 Numerical parts list continued Part number Description Table and page RM1 5448 000CN Face up tray assembly P4014 Covers base unit on page 357 RM1 5449 000CN Rig
109. ages 289 Table 7 8 Control panel messages continued Control panel message Description Recommended action 65 XY ZZ OUTPUT DEVICE DISCONNECTED For help press 66 XY ZZ INPUT DEVICE ERROR 66 XY ZZ INPUT DEVICE FAILURE 66 XY ZZ OUTPUT DEVICE ERROR 66 XY ZZ OUTPUT DEVICE FAILURE An output device was removed while the product was turned on The product has detected a problem with an input or output device depending on the specific error message To continue printing you must do one of the following e Reconnect the output device e Turn the product off and then on If the message persists replace the output device 1 Turn the product off and then on 2 Reconnect the device 3 If possible print the configuration page to determine if the product is recognizing the device 4 Verify that the following DC controller connections are seated firmly in the connectors J83 envelope feeder J88 500 sheet tray feeder or 1 500 sheet tray feeder J90 stacker stapler stacker or mailbox J84 duplexer 5 If the message persists replace the input or output device 66 XY ZZ SERVICE ERROR For help press alternates with 66 XY ZZ SERVICE ERROR Check cables and turn off then on The external paper handling controller has detected a problem Check the cables and then turn the product off and then on 68 X PERMANENT STORAGE FULL For help press alternates with
110. al components 2 of 3 on page 363 Stopper C right P4015 P4515 Internal components 2 of 3 on page 363 Stopper C right P4014 Internal components 2 of 3 on page 363 Stopper C left P4015 P4515 Internal components 2 of 3 on page 363 Stopper C left P4014 Internal components 2 of 3 on page 363 Mount lever Internal components 2 of 3 on page 363 Right stopper assembly Internal components 2 of 3 on page 363 Side plate paper feed drive Internal components 2 of 3 on page 363 Gear 29T Internal components 2 of 3 on page 363 Gear 35T Internal components 2 of 3 on page 363 Gear 37T 18T Internal components 2 of 3 on page 363 Gear 17T 25T Internal components 2 of 3 on page 363 Spring torsion Internal components 2 of 3 on page 363 Flag paper presence detect Internal components 2 of 3 on page 363 Lid scanner protective duct Internal components 2 of 3 on page 363 Duct scanner protective 2 Internal components 2 of 3 on page 363 Support lifter drive assembly Internal components 3 of 3 on page 367 Cover connector Internal components 3 of 3 on page 367 Case envelope Internal components 3 of 3 on page 367 Holder sensor Internal components 3 of 3 on page 367 Front cassette LF guide assembly Int
111. an input tray 1 Open the top cover 2 Remove the print cartridge and any paper 284 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action 21 PAGE TOO COMPLEX For help press alternates with 21 PAGE TOO COMPLEX To continue press OK The data dense text rules raster or vector graphics sent to the product was too complex 3 Reinstall the print cartridge and close the top cover 4 Close all trays e Press OK to print the transferred data some data might be lost e _ If this message appears often simplify the print job or install additional memory 22 EIO X BUFFER OVERFLOW To continue press OK 22 EMBEDDED I O BUFFER OVERFLOW To continue press OK Too much data was sent to the EIO card in the specified slot X An improper communications protocol might be in use Note EIO 0 is reserved for the HP Jetdirect embedded print server Too much data was sent to the product s internal HP Jetdirect e Press OK to clear the message The job will not be printed e Check the host configuration If the message persists contact an HP authorized service or support provider Press OK to continue printing Some data may be lost 22 USB I O BUFFER OVERFLOW To continue press OK Too much data was sent to the USB port Press OK to clear the error message The job will not be printed 40 EI
112. aration roller RMI 4571 000CN Cassette torque limiter RC2 5262 000CN Duplexing outer cover P4015 4515 RC2 2510 000CN Duplexing outer cover P4014 RC2 5760 000CN Envelope cover RL1 1667 000CN Envelope connector cover P4015 4515 RC2 2476 000CN Envelope connector cover P4014 RC2 5759 000CN Optional 500 sheet feeder plus tray CB518 67901 Optional envelope feeder CB524 67901 Optional duplex accessory CB519 67901 Optional 500 sheet stacker CB521 67901 Optional 500 sheet stapler stacker CB522 67901 Optional 1 500 sheet feeder CB523 67901 Optional 5 bin mailbox CB520 67901 Optional printer stand CB525A Tray 1 feed roller RL1 1663 000CN Tray 1 pickup roller RL1 1641 000CN Tray 1 separation roller RL1 1654 000CN Legal tray cover P4015 4515 RC2 5239 000CN Legal tray cover P4014 RC2 5761 000CN 350 Chapter 8 Parts La S_ Part Part number Control panel overlay P4015 4515 CB509 60102 French Spanish CB509 60103 German French Italian CB509 60104 Norwegian Swedish Finnish Estonian Latvian Lithuanian CB509 60105 German French ltalian Spanish Portuguese Dutch Catalan CB509 60106 Czech Hungarian Polish Slovak Croatian Romanian Serbian CB509 60107 Russian Ukrainian Bulgarian Kazakh T urkish Greek Control panel overlay P4014 CB508 60102 French Spanish CB508 60103 German French ltalian CB508 60104 Norwegian Swedish Finnish Estonian Latvian Lithuanian CB508 601
113. arts 345 For more information about paper go to http www hp com go ljsupplies Item Description Product number HP Soft Gloss laser paper For use with HP LaserJet printers Coated paper good for business documents with high impact such as brochures sales material and documents with graphics and photographic images Specifications 32 Ib 120 g m Letter 220 x 280 mm 50 sheets box C4179A Asia Pacific countries regions A4 210 x 297 mm 50 sheets box C4179B Asia Pacific countries regions and Europe HP LaserJet tough paper For use with HP LaserJet printers This satin finish paper is waterproof and tear proof yet doesn t compromise on print quality or performance Use it for signs maps menus and other business applications Letter 8 5 x 11 inch 50 sheets to a carton Q1298A North America HP Premium Choice LaserJet paper HP s brightest LaserJet paper Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white Ideal for presentations business plans external correspondence and other high value documents Specifications 98 bright 32 Ib 75 oi m HP LaserJet paper For use with HP LaserJet printers Good for letterhead high value memos legal documents direct mail and correspondence Specifications 96 bright 24 Ib 90 g m A4 210 x 297 mm 50 sheets to a carton Letter 8 5 x 11 inch 500 sheets ream
114. assembly RM1 4563 000CN Internal components 1 of 3 on page 359 Numbering assembly RM1 5265 000CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 Oil damper assembly RM1 0289 030CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder front door assembly RM1 5255 000CN Optional 1 500 sheet feeder front door assembly on page 403 Optional 500 sheet feeder cassette RM1 4559 000CN Optional 500 sheet feeder cassette on page 397 Pad arm Multi bin mailbox main body 1 of 2 on page 419 Pad arm Multi bin mailbox main body 2 of 2 on page 423 Paper delivery assembly RM1 4529 000CN Paper delivery assembly on page 381 Paper delivery assembly also see Figure 8 12 Paper delivery assembly on page 380 RM1 4529 000CN Internal components 3 of 3 on page 367 Paper delivery drive assembly RM1 4526 000CN Internal components 3 of 3 on page 367 Paper detect sensor assembly RM1 5264 000CN Optional 1 500 sheet feeder paper pickup assembly on page 413 Paper feed assembly RM1 4548 000CN Power supply assembly on page 371 Paper feed roller assembly RM1 4527 000CN Internal components 1 of 3 on page 359 444 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Paper feed
115. ate assembly Optional 1 500 sheet feeder main body 1 of 2 on page 405 Paper pickup side plate assembly Paper sensing flag assembly Optional 1 500 sheet feeder main body 2 of 2 on page 409 Multi bin mailbox main body 1 of 2 on page 419 Paper size detect assembly RM1 5261 000CN Optional 1 500 sheet feeder main body 2 of 2 on page 409 Pickup drive side plate Optional 500 sheet paper feeder main body on page 393 Pin Multi bin mailbox main body 1 of 2 on page 419 Alphabetical parts list 445 Table 8 26 Alphabetical parts list continued Description Part number Table and page Pin Multi bin mailbox main body 2 of 2 on page 423 Pin cassette lock left 500 sheet cassette on page 373 Pin dowel 500 sheet cassette on page 373 Pin dowel Optional 500 sheet feeder cassette on page 397 Pin dowel Optional 1 500 sheet feeder main body 1 of 2 on page 405 Pin dowel Optional 1 500 sheet feeder main body 2 of 2 on page 409 Pin front guide lock right 500 sheet cassette on page 373 Pin front guide lock right Optional 500 sheet feeder cassette on page 397 Pin lifter tray stopper Optional 1 500 sheet feeder main body 1 of 2 on page 405 Pin lifter tray stopper Optional 1 500 sheet feeder main body 2 of 2 on page 409 Pin option RC1 0306 000CN Covers base unit on page 357 Plat
116. ations See Paper and print media on page 47 330 Chapter 7 Solve problems ENWW Table 7 9 Image defect examples continued Problem Image example Solution Repeat defects a 1 Print a few more pages to see if the problem corrects itself AaBoCc 2 Clean the inside of the product and run a cleaning page to clean the fuser AaBbCc See Clean the product on page 95 VW D pag AaBbCc 3 The print cartridge might need to be replaced AGBDCC i ee j AoBbCc If the error persists see Repetitive image defect ruler on page 280 Repeat image CA Bane PACKARD This type of defect might occur when using preprinted forms or a large quantity of narrow paper Print a few more pages to see if the problem corrects itself Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 47 The print cartridge might need to be replaced If the error persists see Repetitive image defect ruler on page 280 Misformed characters 1 Print a few more pages to see if the problem corrects itself AaBbCc A BbCc 2 Make sure that the environmental specifications for the product are being met a See Operating environment on page 504 AABLbCo See 3 Make sure that the type and quality of the paper you are using meet Aa BbCc HP specifications See Paper and print media on pa
117. av f TE 33 vus wasnstid e ER 25 ES snsiso ela M5 25 og afe Musa ano nu s j 5 Eo s leen uasnsiso a 32 g g 3 D oc g ER 23 Sy ER 38 OG eS znsiso fz g 52 3 Claes AE 89 EE jr AE B55 2 e CH 889 i Pen ele ge ER Thermoswitch rp Sub thermistor Main thermistor TH2 THI
118. bin mailbox main body 1 of 2 on page 419 Roller intermediate Multi bin mailbox main body 1 of 2 on page 419 Cover crossmember Multi bin mailbox main body 1 of 2 on page 419 Spacer Multi bin mailbox main body 1 of 2 on page 419 Numerical parts list 483 Table 8 27 Numerical parts list continued Description Pulley 24T Table and page Multi bin mailbox main body 1 of 2 on page 419 Gear 34T Pulley 24T Multi bin mailbox main body 1 of 2 on page 419 Pulley 24T Multi bin mailbox main body 1 of 2 on page 419 Bushing Multi bin mailbox main body 1 of 2 on page 419 Spring compression Multi bin mailbox main body 1 of 2 on page 419 Gear 24T Multi bin mailbox main body 1 of 2 on page 419 Gear 41T Multi bin mailbox main body 1 of 2 on page 419 Gear 24T 35T 48T Multi bin mailbox main body 1 of 2 on page 419 Gear 35T Multi bin mailbox main body 1 of 2 on page 419 Gear 26T Multi bin mailbox main body 1 of 2 on page 419 Pulley Gear 34T Multi bin mailbox main body 1 of 2 on page 419 Belt timing Multi bin mailbox main body 1 of 2 on page 419 Delivery inlet roller assembly Multi bin mailbox main body 1 of 2 on page 419 Lever bin flapper Multi bin mailbox main body 1 of 2 on page 419 Base bin lever
119. ble 8 12 Fusing assembly Ref Description Part number Qty Fusing assembly 110 127 V CB506 67901 1 Fusing assembly 220 240 V CB506 67902 1 1 Roller pressure 1 2 Sleeve guide assembly 110 127 V 1 2 Sleeve guide assembly 220 240 V 1 A01 Guide paper inlet lower 1 A02 Holder fusing sensor 2 A03 Lever release left 1 A04 Sheet fusing protective 1 A05 Bushing 2 A6 Roller face up 1 A07 Spring torsion 1 A08 Spring torsion 1 A09 Side plate fusing left 1 A10 Spring compression 2 A11 Plate pressure right 1 A12 Plate pressure left 1 A13 Bushing 1 A14 Bushing 1 A15 Flag sensor right 1 A16 Flag sensor left 1 A17 Lever sensor 2 A18 Spring torsion 1 A19 Spring torsion 1 A20 Guide cable right 1 A21 Guide cable left 1 A22 Spring leaf 1 A23 Bar filter rear 1 A24 Eliminator 1 A25 Holder brush 1 A26 Rib cable guide 1 A27 Cam 2 A28 Sheet protective right upper 1 A29 Sheet protective right lower 1 ENWW Internal components 383 Table 8 12 Fusing assembly continued Ref Description Part number Qty A30 Side plate fusing right 1 A31 Lever release right 1 A32 Guide paper delivery lower 1 A33 Screw stepped 2 A34 Sheet protective left 1 A35 Gear 18T 1 A36 Gear 17T 1 A37 IG photo interrupter 2 A38 Guide paper delivery guide upper 1 A39 Pressure roller gear assembly 1 A40 Upper entrance guide assembly 1 A41 Cable FSR AC 1 A42 Cable FSR DC 1 A43 Holder fusing lever 1 A44 Screw M3x
120. bly 220 240 V see Figure 8 9 Power supply Internal components 1 of 3 assembly on page 370 on page 359 Gear 193T Internal components 1 of 3 on page 359 Guard edge Internal components 1 of 3 on page 359 Clamp cord Internal components 1 of 3 on page 359 Rod release upper Internal components 1 of 3 on page 359 Rod release lower Internal components 1 of 3 on page 359 Guide gear shift A Internal components 1 of 3 on page 359 Guide gear shift B Internal components 1 of 3 on page 359 Guide scanner cable Internal components 1 of 3 on page 359 Guide gear Internal components 1 of 3 on page 359 Guide cassette right rear Internal components 1 of 3 on page 359 Guide cassette left rear Internal components 1 of 3 on page 359 Support power supply switch Internal components 1 of 3 on page 359 Foot Internal components 1 of 3 on page 359 Spacer frame Internal components 1 of 3 on page 359 Side plate drum drive Internal components 1 of 3 on page 359 Cap drum gear Internal components 1 of 3 on page 359 460 Chapter 8 Parts ENWW Table 8 27 Numerical parts list continued Part number Description Table and page Bushing Internal components 1 of 3 on page 359 Spring compression Internal components 1 of 3 on page 359 Feeder sensor cable assembly Int
121. body 1 of 2 on page 419 Spring compression Multi bin mailbox main body 1 of 2 on page 419 Spring compression Multi bin mailbox main body 2 of 2 on page 423 Spring compression Multi bin mailbox main body 2 of 2 on page 423 Spring grounding Internal components 3 of 3 on page 367 Spring grounding RU6 2105 000CN Paper delivery assembly on page 381 Spring grounding Paper delivery assembly on page 381 Spring leaf Power supply assembly on page 371 Spring leaf Fusing assembly on page 383 Spring tension RU6 21 15 000CN Internal components 2 of 3 on page 363 Spring tension RC1 0198 000CN Internal components 3 of 3 on page 367 Spring tension 500 sheet cassette on page 373 Spring tension 500 sheet cassette on page 373 Spring tension Multipurpose pickup assembly on page 377 Spring tension Multipurpose pickup assembly on page 377 Spring tension Multipurpose pickup assembly on page 377 Spring tension RC1 0133 000CN Paper delivery assembly on page 381 Spring tension Optional 500 sheet paper feeder main body on page 393 Spring tension Optional 500 sheet paper feeder main body on page 393 Spring tension Optional 500 sheet feeder cassette on page 397 456 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Table and page
122. body on page 393 Guide left Optional 500 sheet paper feeder main body on page 393 Guide cable Optional 500 sheet paper feeder main body on page 393 Shaft lock joint Optional 500 sheet paper feeder main body on page 393 Arm lock Optional 500 sheet paper feeder main body on page 393 Lever lock Optional 500 sheet paper feeder main body on page 393 Upper plate rear Optional 500 sheet paper feeder main body on page 393 Upper plate right Optional 500 sheet paper feeder main body on page 393 Shaft retard drive Optional 500 sheet paper feeder main body on page 393 Gear 23T Optional 500 sheet paper feeder main body on page 393 Gear 14T Optional 500 sheet paper feeder main body on page 393 ENWW Numerical parts list 471 Table 8 27 Numerical parts list continued Part number Description Table and page Gear 16T Optional 500 sheet paper feeder main body on page 393 Spring tension Optional 500 sheet paper feeder main body on page 393 Left frame assembly Optional 500 sheet paper feeder main body on page 393 Right frame assembly Optional 500 sheet paper feeder main body on page 393 Front cassette left guide assembly Optional 500 sheet paper feeder main body on page 393 Lower frame assembly Optional 500 sheet paper feeder main bod
123. cal parts list continued Description Part number Table and page Gear 15T 25T Optional 500 sheet feeder cassette on page 397 Gear 16T Optional 500 sheet paper feeder main body on page 393 Gear 16T Optional 1 500 sheet paper feeder covers on page 401 Gear 16T Optional 1 500 sheet feeder main body 1 of 2 on page 405 Gear 16T Optional 1 500 sheet feeder main body 2 of 2 on page 409 Gear 16T Optional 1 500 sheet feeder paper pickup assembly on page 413 Gear 17T Internal components 3 of 3 on page 367 Gear 17T Paper delivery assembly on page 381 Gear 17T Fusing assembly on page 383 Gear 17T 25T Internal components 2 of 3 on page 363 Gear 18T RU5 0045 020CN Internal components 2 of 3 on page 363 Gear 18T Paper delivery assembly on page 381 Gear 18T Fusing assembly on page 383 Gear 18T Optional 1 500 sheet feeder paper pickup assembly on page 413 Gear 193T Internal components 1 of 3 on page 359 Gear 19T 39T Optional 1 500 sheet feeder main body 1 of 2 on page 405 Gear 19T 39T Optional 1 500 sheet feeder main body 2 of 2 on page 409 Gear 20T 500 sheet cassette on page 373 Gear 20T Paper delivery assembly on page 381 Gear 20T Optional 500 sheet feeder cassette on page 397 Gear 21T Paper delivery assembly on page 381 43
124. ckup motor FEED ROLLER CLUTCH This test activates the paper feed roller clutch MP TRAY SOLENOID These tests activate the pickup solenoid for the selected input tray TRAY 2 PICKUP SOLENOID TRAY 3 PICKUP SOLENOID TRAY 4 PICKUP SOLENOID TRAY 5 PICKUP SOLENOID TRAY 6 PICKUP SOLENOID DUPLEXER REVERSE MOTOR This test activates the duplexing reverse motor DUPLEX FEED MOTOR This test activates the duplexing feed motor EE eee ENWW Troubleshooting tools 261 Diagrams Block diagrams Main assemblies Figure 7 10 Main assemblies 1 Laser scanner unit 2 Lifter drive unit 3 Tray 2 pickup drive unit 4 Feed roller unit 5 Delivery unit 6 Fuser 7 Multipurpose tray pickup unit 262 Chapter 7 Solve problems ENWW Main parts Figure 7 11 Main parts D p 1 Transfer roller 2 Multipurpose tray pickup roller 3 Multipurpose tray feed roller 4 Multipurpose tray separation roller 5 Input tray separation roller resides in input tray 6 Input tray feed roller 7 Input tray pickup roller ENWW Troubleshooting tools 263 Motors and fans Figure 7 12 Motors and fans 1 Fuser motor M299 2 Fan FN102 3 Drum motor M102 4 Fan FN103 5 Feed motor M101 6 Lifter motor M103 7 Fan FN301 8 Fan FN101 264 Chapter 7 Solve problems ENWW PCAs Figure 7 13 PCAs 1 Power supply PCA 2 DC contr
125. commended action 8X YYYY EIO ERROR 8X YYYY EMBEDDED JETDIRECT ERROR The EIO accessory card in slot X has encountered a critical error The embedded HP Jetdirect print server has encountered a critical error e Turn the product off and then on e Turn the product off reseat the EIO accessory in slot X and then turn the product on e Turn the product off remove the ElO accessory from slot X install it in a different ElO slot and then turn the product on e Replace the EIO accessory in slot X e Turn the product off and then on e Ifthe message persists contact an HP authorized service or support provider Access denied MENUS LOCKED The product control panel function you are trying to use has been locked to prevent unauthorized access See your network administrator ACTION NOT CURRENTLY AVAILABLE FOR TRAY X Tray size cannot be ANY SIZE ANY CUSTOM Duplexing is not available when the tray size is set to ANY SIZE or ANY CUSTOM Change tray settings 1 Press Menu 2 Press the down arrow V to highlight PAPER HANDLING and then press OK 3 Press the down arrow V to highlight the specified tray and then press OK 4 Change the selected tray s size and type settings BAD DUPLEXER CONNECTION For help press The optional duplexer is not properly connected to the product e Make sure that you are using the right angle power cord that came with the product
126. d gear Optional 500 sheet feeder cassette on page 397 Holder sensor Internal components 3 of 3 on page 367 Holder sensor Internal components 3 of 3 on page 367 Holder sensor Internal components 3 of 3 on page 367 Holder separation Multipurpose pickup assembly on page 377 Holder sheet sensor Internal components 2 of 3 on page 363 IC photo interrupter WG8 5624 000CN Internal components 3 of 3 on page 367 IC photo interrupter Fusing assembly on page 383 IC photo interrupter Optional 1 500 sheet feeder paper pickup assembly on page 413 IN solenoid assembly Multi bin mailbox covers on page 417 Joint left Multi bin mailbox covers on page 417 Joint right Multi bin mailbox covers on page 417 Label cassette operation 500 sheet cassette on page 373 Label cassette operation Optional 500 sheet feeder cassette on page 397 label jam clear envelope Multipurpose pickup assembly on page 377 Label Caution high temp Fusing assembly on page 383 ENWW Alphabetical parts list 441 Table 8 26 Alphabetical parts list continued Description Part number Table and page Lack paper end limit upper Optional 1 500 sheet feeder paper pickup assembly on page 413 Laser scanner assembly RM1 5465 000CN Internal components 2 of 3
127. d on If the fan and main motor are operating correctly the next troubleshooting step is to separate print engine formatter and control panel problems Perform an engine test see Engine test on page 246 If the formatter is damaged it might interfere with the engine test If the engine test page does not print try removing the formatter and then performing the engine test again If the engine test is then successful the problem is almost certainly with the formatter the control panel or the cable that connects them If the control panel is blank when you turn on the product check the following items 1 Make sure that the product is plugged into an active electrical outlet receptacle that delivers the correct voltage 2 Make sure that the on off switch is in the on position 242 Chapter 7 Solve problems ENWW Ge Make sure that the fan runs briefly which indicates that the power supply is operational A Make sure that the control panel display wire harness is connected to connector J70 of the DC controller PCA 5 Make sure that the formatter is seated and operating correctly 6 Remove any HP Jetdirect or other EIO cards and then try to turn the product on again amp NOTE Ifthe control panel display is blank but the main cooling fan runs briefly after the product power is turned on try printing an engine test page to determine whether the problem is with the control panel display formatter or other components
128. de test Use this test to test paper path sensors and the paper size switches manually 1 Press Menu EY 2 Press the down arrow V to highlight DIAGNOSTICS and then press OK 3 Press the down arrow V to highlight MANUAL SENSOR TEST 2 and then press OK A Use the arrow buttons to highlight the sensor letter code that you want to test and then press OK 258 Chapter 7 Solve problems ENWW Table 7 4 Manual sensor test 2 diagnostic tests Manual Sensor or switch sensor test 2 designator Q Tray 3 paper present sensor PS1600 NOTE The locations of these switches and sensors are the same as those in Figure 7 9 Checking sensors R Tray 3 top of stack sensor PS1601 in the Tray 2 area on page 258 with respect to the optional paper input accessory S Tray 3 paper size switches SW1600 T Tray 4 paper present sensor PS1600 U Tray 4 top of stack sensor PS1601 V Tray 4 paper size switches SW1600 W Tray 5 paper present sensor PS1600 X Tray 5 top of stack sensor PS1601 Y Tray 5 paper size switches SW1600 Z Tray 6 paper present sensor PS1700 a Tray 6 top of stack sensor PS1701 b Tray 6 paper size switches SW1700 c Envelope feeder envelope present sensor PS1800 Print stop test Use this diagnostic test to isolate the cause of problems such as image formation defects and jams within the engine The test can be programmed to stop from 0 to 60 000 mS 1 Press Menu Ed 2
129. drum motor RM1 5090 000CN 1 8 Cable size sensor RM1 5091 000CN 1 9 Grounding plate assembly RM1 5461 000CN 1 10 Screw D M3x8 XA9 1671 000CN 18 11 Screw tap M3x6 XA9 1503 000CN 3 12 Guide connecting cable RC1 0386 000CN 1 13 Screw M4x5 2 14 Power supply assembly 110 127 V see Figure 8 9 Power 1 supply assembly on page 370 14 Power supply assembly 220 240 V see Figure 8 9 Power 1 supply assembly on page 370 15 Registration assembly RM1 5460 000CN 1 16 Paper feed roller assembly RM1 4527 000CN 1 17 Multipurpose tray pickup assembly RM1 4563 000CN 1 18 500 sheet tray cassette RM1 4559 000CN 1 501 Screw tapping pan head M4x10 XB4 7401 007CN 24 A01 Gear 193T 1 A02 Guard edge 1 A03 Clamp cord 1 A04 Rod release upper 1 A05 Rod release lower 1 A06 Guide gear shift A 1 A07 Guide gear shift B 1 A08 Guide scanner cable 1 A09 Guide gear 1 A10 Guide cassette right rear 1 A11 Guide cassette left rear 1 A12 Support power supply switch 1 A13 Foot 2 ENWW Internal components 359 Table 8 5 Internal components 1 of 3 continued Ref Description A14 Spacer frame A15 Side plate drum drive A16 Cap drum gear A17 Bushing A18 Spring compression 1 Only orderable parts have part numbers 360 Chapter 8 Parts Part number Qty ENWW ENWW Internal components 361 Figure 8 7 Internal components 2 of 3 A02 A04 A02 Roar el ST wang SE V KI D J93 J86 A02 gas ne Rw
130. e damper support Optional 1 500 sheet feeder main body 1 of 2 on page 405 Plate damper support Optional 1 500 sheet feeder main body 2 of 2 on page 409 Plate front upper Optional 1 500 sheet feeder paper pickup assembly on page 413 Plate lifter wire cover Optional 1 500 sheet feeder main body 1 of 2 on page 405 Plate lifter wire cover Optional 1 500 sheet feeder main body 2 of 2 on page 409 Plate paper lifting 500 sheet cassette on page 373 Plate paper lifting Optional 500 sheet feeder cassette on page 397 Plate pressure left Fusing assembly on page 383 446 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Plate pressure right Fusing assembly on page 383 Plate reinforcement Optional 500 sheet paper feeder main body on page 393 Plate RW crossmember Internal components 2 of 3 on page 363 Plate swing Optional 1 500 sheet feeder paper pickup assembly on page 413 Power supply assembly 110 127 V see Figure 8 9 Power supply assembly on page 370 Internal components 1 of 3 on page 359 Power supply assembly 220 240 V see Figure 8 9 Power supply assembly on page 370 Internal components 1 of 3 on page 359 Presence sensor holder assembly Multipurpose pickup assembly on page 377 Pressure
131. e it is outside of the product 2 Use the green handle to lift the paper access plate Slowly pull the jammed paper out of the product Do not tear the paper If paper is difficult to remove try clearing it from the tray area See Clear jams from the trays on page 311 A A w O pen Tray 1 and remove the envelope accessory cover If paper is present remove it ENWW Paper handling problems 307 4 Rotate the paper guide to check for additional jammed paper underneath If jammed paper is present remove it 5 6 7 fa jam message persists jammed paper is still in the product Look for the jam in another location See Jam locations on page 306 308 Chapter 7 Solve problems ENWW Clear jams from the optional envelope feeder This procedure applies only to jams that occur when you are using an optional envelope feeder 1 Remove any envelopes that are loaded in the optional envelope feeder Lower the envelope weight and lift the tray extension up to the closed position ENWW Paper handling problems 309 4 Reinstall the envelope feeder 5 Press OK to clear the jam message 6 If ajam message persists an envelope is still jammed in the product Look for the jam in another location See Jam locations on page 306 7 Replace the envelopes making sure that you push the bottom envelopes in slightly further than the top envelopes 310 Chapter 7 Solve problems ENWW
132. e not in the menus navigate to PRINT QUALITY by using the previous instructions At the product control panel press the down arrow V to highlight PROCESS CLEANING PAGE and then press OK You can set the product to clean the paper path automatically after the product has printed a certain number of pages Products in dirtier environments can be cleaned more frequently by choosing one of the lower page count settings Clean the paper path automatically eh Ey T ENWW Press Menu B Press the down arrow V to highlight CONFIGURE DEVICE and then press OK Press the down arrow V to highlight PRINT QUALITY and then press OK Press the down arrow to highlight AUTO CLEANING and then press OK Press the down arrow V to highlight ON and then press OK Press the down arrow V to highlight CLEANING INTERVAL and then press OK NOTE If you are not in the menus navigate to PRINT QUALITY by using the previous instructions Press the down arrow V to highlight the correct page count interval and then press OK Troubleshooting tools 281 Control panel messages Table 7 8 Control panel messages Control panel message Description Recommended action 10 10 00 SUPPLY MEMORY ERROR The product has experienced a print cartridge 1 Ensure that the cartridge is a genuine error HP print cartridge 2 Verify the connector at J74 on the DC controller PCA is securely connected 3 Replace the print cartridge 10 94 YY R
133. e one at a time making sure to turn the product off and on again as you install each device Replace an EIO device if you determine that it causes the error 50 X FUSER ERROR For help press 286 Chapter 7 Solve problems A fuser error has occurred The values for X are listed below e 50 1 Low fuser temperature e 50 2 Fuser warm up service e 50 3 High fuser temperature e 50 4 Faulty fuser Power cycle the product to determine if the error is persistent Verify that the correct fuser model is installed in the product Verify that the correct voltage fuser is installed in the product Verify that the fusing assembly is firmly seated in the product chassis Reseat ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action e 50 5 Inconsistent fuser verify voltage the fusing the assembly and listen for a model click at the end of the assembly when you insert it into the product e 50 6 Open fuser 5 Verify that the connection to connector e 50 7 Pressure release mechanism J82 on the DC controller PCA is firmly failure seated e 50 8 Lower fuser temperature 6 Inspect the fusing assembly connectors i at the front of the assembly and the e 50 9 High fuser temperature connectors on the high voltage power supply PCA Look for bent pins or debris Clean or straighten the pins if necessary 7 Ifthe error persists replace the fusing assemb
134. e pickup assembly on page 377 Shaft size sensing Multipurpose pickup assembly on page 377 Hinge multi left Multipurpose pickup assembly on page 377 466 Chapter 8 Parts Hinge multi right Multipurpose pickup assembly on page 377 ENWW Table 8 27 Numerical parts list continued Part number Description Table and page label jam clear envelope Multipurpose pickup assembly on page 377 Cam Multipurpose pickup assembly on page 377 Lever Multipurpose pickup assembly on page 377 Shaft multipurpose cam left Multipurpose pickup assembly on page 377 Shaft multipurpose cam right Multipurpose pickup assembly on page 377 Cover multipurpose spring left Multipurpose pickup assembly on page 377 Cover multipurpose spring right Multipurpose pickup assembly on page 377 Gear 15T 21T Multipurpose pickup assembly on page 377 Gear 30T 34T Multipurpose pickup assembly on page 377 Gear 30T Multipurpose pickup assembly on page 377 Cam gear 30T Multipurpose pickup assembly on page 377 Cam gear 30T Multipurpose pickup assembly on page 377 Gear 14T Multipurpose pickup assembly on page 377 Spring tension Multipurpose pickup assembly on page 377 Spring compression Multipurpose pickup assembly on page 377 Spring tension Multipurpose p
135. ect fan FN101 to determine if its rotational movement is being obstructed Verify that the fan connection at connector J64 on the power supply PCA is securely seated If the error persists replace the fan 57 05 ERROR To continue turn off then on The duplexer fan has experienced an error Inspect the fan to determine if its rotational movement is being obstructed If the error persists replace the duplexer 57 07 ERROR To continue turn off then on Fan FN301 has experienced an error Inspect fan FN301 to determine if its rotational movement is being obstructed Verify that the fan connection at connector J65 on the power supply PCA is securely seated If the error persists replace the fan 288 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action 58 XX ERROR To continue turn off then on 59 XY ERROR For help press alternates with 59 XY ERROR To continue turn off then on The environmental sensor TH3 has experienced an error A temporary printing error occurred 1 Verify that the environmental sensor connection at connector J63 on the high voltage power supply PCA is securely seated If the error persists replace the environmental sensor TH3 Inspect the DC controller PCA and verify that the following connectors are firmly seated Drum motor M102 to connector J87 o F
136. ectly in the past If this works a problem with the network might exist Contact your network administrator for assistance Solve connectivity problems 335 Ping test If the HP Jetdirect configuration page shows an IP address for the product use this procedure to verify that you can communicate with the product over the network 1 vn M m FP DN Press Menu Ei Press the down arrow to highlight CONFIGURE DEVICE and then press OK Press the down arrow V to highlight I O and then press OK Press the down arrow to highlight EMBEDDED JETDIRECT MENU and then press OK Press the down arrow V to highlight DIAGNOSTICS and then press OK Press the down arrow V to highlight PING TEST and then press OK Set the appropriate options for each of the menu items DEST TYPE IPv4 or IPv6 DEST IP XXX XXX XXX XXX PACKET SIZE 64 TIMEOUT 1 second COUNT 4 PRINT RESULTS YES EXECUTE YES After setting EXECUTE YES the ping test starts If you selected to print the results the product prints a page that lists the ping statistics If the page prints the test was successful 336 Chapter 7 Solve problems ENWW Service mode functions Service menu The SERVICE menu is PIN protected for added security Only authorized service people have access to the SERVICE menu When you select SERVICE from the list of menus the product prompts you to enter an eight digit PIN number The PIN for the HP LaserJet P4014 models is 05401408 The P
137. ed in the tray correctly If the problem persists you might need to replace the pickup rollers and the separation roller See Removal and replacement on page 129 The media is jamming in the product Clear the jam See Jams on page 304 The USB cable or network cable might be defective or incorrectly connected D Disconnect the cable at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different cable Other devices are running on your computer The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer 334 Chapter 7 Solve problems ENWW Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the USB cable Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 2 meters 6 feet Replace the cable if necessary Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network connectivity problems If the product is having problems communicating with the network use the information in this section to resolve the problem Solve network
138. eder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 1 of 2 on page 405 Spring torsion Optional 1 500 sheet feeder main body 1 of 2 on page 405 Gear 16T Optional 1 500 sheet feeder main body 1 of 2 on page 405 Spacer screw Optional 1 500 sheet feeder main body 1 of 2 on page 405 Frame rear Optional 1 500 sheet feeder main body 1 of 2 on page 405 Frame lower Optional 1 500 sheet feeder main body 1 of 2 on page 405 Frame right Optional 1 500 sheet feeder main body 1 of 2 on page 405 Frame left Optional 1 500 sheet feeder main body 1 of 2 on page 405 Saddle wire 476 Chapter 8 Parts Optional 1 500 sheet feeder main body 1 of 2 on page 405 ENWW Table 8 27 Numerical parts list continued Description Lifter tray assembly Table and page Optional 1 500 sheet feeder main body 1 of 2 on page 405 Paper pickup side plate assembly Optional 1 500 sheet feeder main body 1 of 2 on page 405 Left hook assembly Optional 1 500 sheet feeder main body 1 of 2 on page 405 Screw with washer M3x8 Optional 1 500 sheet feeder main body 1 of 2 on page 405 Screw tap M3x6 Optional 1 500 sheet feeder main body 1 of 2 on page 405 Screw with washer M3x6 Optional 1 500 sheet feeder main body 1 of 2 on page 405 Ring
139. edia present sensor 3 pin J82 Fusing assembly 7 wire 268 Chapter 7 Solve problems ENWW ENWW Table 7 6 DC controller connectors continued Connector Functionality Pin configuration J83 Envelope feeder accessory 5 pin J84 Duplex accessory 6 pin J85 Power supply PCA 24Vdc 3 3Vdc 6 wire J86 Scanner motor beam detect 7 pin J87 M102 drum motor 8 pin 7 wire J88 Paper deck accessory 5 pin J89 M299 fusing motor 10 pin J90 Stacker stacker stapler mailbox 8 pin J91 M101 feed motor 7 pin J92 PS101 Tray 2 media present sensor 8 pin PS107 Tray 2 media stack sensor 1 PS907 Tray 2 media stack sensor 2 J93 Laser driver PCA 11 pin J94 PS102 pre feed sensor 12 pin PS108 media width sensor 2 PS103 top of page sensor PS106 media width sensor 1 J95 Power supply PCA 18 pin J96 Power supply PCA 20 pin J97 Intermediate PCA to formatter PCA 32 pin ribbon J98 Not used J99 SW102 Tray 2 media size switches 4 pin TB700 3 3 volts DC TB701 GRN Troubleshooting tools 269 Product base connectors Figure 7 20 Product base connectors J70 J74 I J90 J106 SC J778 lt 373 SY la fe KE 799 J221 4 J82 e 9 270 Chapter 7 Solve problems ENWW 500 sheet paper tray connectors Figure 7 21 500 sheet paper tray connectors J1608 Se J1607 Tei E J1601 _ J1602 boty J1604 J1603 J1623 e AP 31610 ve 1 500 sheet paper tray connectors ENWW
140. eed motor M101 to connector J91 Fusing motor M299 to connector J89 NOTE There is a cable between the drum motor and the DC controller Both ends of the cable need to be firmly seated If the error persists from the DIAGNOSTICS menu run the component tests for each motor to verify that they are operating If any of the motors is not operating replace the motor 60 XX ERROR An error has occurred while the product was attempting to lift the tray designated by XX Open the tray and then remove the paper Open the guides and look for any torn pieces of paper or foreign objects inside the tray Replace the paper and then close the tray Turn the product off and then on Remove most of the paper from the tray except for a few sheets and insert the tray into the product Listen for the sound of the lift motor lifting the paper stack Also observe if the paper level indicator moves at the front of the tray Tray 2 only If the paper stack in the tray is not being lifted verify that the lift motor connector is firmly seated in connector J73 on the DC controller PCA If the error persists replace the lift motor 62 NO SYSTEM To continue turn off then on This message indicates that no system was found The product software system is corrupt Turn the product off and then on If the message persists contact an HP authorized service or support provider ENWW Control panel mess
141. einitialize This message can appear for a variety of No action is necessary reasons e The RAM DISK settings changed before the product restarted e The product is restarting after changing external device modes e You have exited the DIAGNOSTICS menu e Anew formatter has been installed with an old product or a new product has been installed with an old formatter WAITING FOR TRAY lt XX gt TO LIFT The specified tray is in the process of lifting No action is necessary the paper to the top of the tray for proper alternates with feeding lt Current status message gt WARMING UP The product is coming out of sleep mode No action is necessary Printing will continue as soon as it is done alternates with lt Current status message gt ENWW Control panel messages 301 Event log messages Print an event log Use the event log to help diagnose and solve product problems 1 Press Menu amp 2 Press the down arrow V to highlight DIAGNOSTICS and then press OK 3 Press the down arrow V to highlight PRINT EVENT LOG and then press OK to print the pages amp NOTE For information about clearing the event log see Service menu on page 337 Show an event log Use the control panel to view the event log 1 Press Menu amp 2 Press the down arrow V to highlight DIAGNOSTICS and then press OK 3 Press the down arrow V to highlight SHOW EVENT LOG and then press OK to print the pages amp NOTE For info
142. embly on page 413 Plate front upper Optional 1 500 sheet feeder paper pickup assembly on page 413 Bushing Optional 1 500 sheet feeder paper pickup assembly on page 413 Spring compression Optional 1 500 sheet feeder paper pickup assembly on page 413 Guide paper feed sensor cable Optional 1 500 sheet feeder paper pickup assembly on page 413 IC photo interrupter Optional 1 500 sheet feeder paper pickup assembly on page 413 Ring E Cover front Optional 1 500 sheet feeder paper pickup assembly on page 413 Multi bin mailbox covers on page 417 Cover top Multi bin mailbox covers on page 417 Left cover assembly Multi bin mailbox covers on page 417 Right cover assembly Rear door assembly Multi bin mailbox covers on page 417 Multi bin mailbox covers on page 417 Cable stacker drawer Multi bin mailbox covers on page 417 Joint left Multi bin mailbox covers on page 417 Joint right Lever in flapper link Multi bin mailbox covers on page 417 Multi bin mailbox covers on page 417 IN solenoid assembly Multi bin mailbox covers on page 417 Screw tap binding head M3x8 Multi bin mailbox covers on page 417 482 Chapter 8 Parts Frame base Multi bin mailbox covers on page 417 ENWW Table 8 27 Numerical parts list continued
143. embly on page 413 Ring retainer Optional 1 500 sheet feeder paper pickup assembly on page 413 Ring slider Optional 1 500 sheet feeder paper pickup assembly on page 413 Arm paper load limit Optional 1 500 sheet feeder paper pickup assembly on page 413 Shaft load limit arm Holder load limit arm Optional 1 500 sheet feeder paper pickup assembly on page 413 Optional 1 500 sheet feeder paper pickup assembly on page 413 Guide paper outlet Optional 1 500 sheet feeder paper pickup assembly on page 413 Lack paper end limit upper Optional 1 500 sheet feeder paper pickup assembly on page 413 Bushing Optional 1 500 sheet feeder paper pickup assembly on page 413 Roller paper feed Optional 1 500 sheet feeder paper pickup assembly on page 413 Roller paper feed Optional 1 500 sheet feeder paper pickup assembly on page 413 Shaft paper feed roller Optional 1 500 sheet feeder paper pickup assembly on page 413 Flag paper feed sensor Optional 1 500 sheet feeder paper pickup assembly on page 413 Holder paper feed sensor flag Optional 1 500 sheet feeder paper pickup assembly on page 413 Numerical parts list 481 Table 8 27 Numerical parts list continued Description Spring torsion Table and page Optional 1 500 sheet feeder paper pickup ass
144. ent on page 504 2 If the paper is rough and the toner easily rubs off open the CONFIGURE DEVICE menu at the product control panel Open the PRINT QUALITY submenu select FUSER MODES and then select the paper type you are using Change the setting to HIGH1 or HIGH2 which helps the toner fuse more completely onto the paper See Print Quality submenu on page 30 3 Try using a smoother paper that you know will work in the product 4 Replace the transfer roller ENWW Solve image quality problems 329 Table 7 9 Image defect examples continued Problem Image example Solution Lines 1 Print a few more pages to see if the problem corrects itself CG AcIBk S 2 Clean the inside of the product and run a cleaning page to clean the fuser AaBbC See Clean the product on page 95 gt AaBb 3 Replace the print cartridge AaBbC AaBbC Gray background 1 Do not use paper that has already been run through the product AaBbC aBbCc 2 Try using a different type of paper AaBbCc AaBbCc 3 Print a few more pages to see if the problem corrects itself AaBbCc 4 Turn over the paper in the tray Also try rotating the paper 180 AaBbCc 5 Open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu increase the TONER DENSITY setting See Print Quality submenu on page 30 6 Make sure that the environmental specifications for the produc
145. er main body 2 of 2 on page 409 Ring E Optional 1 500 sheet feeder main body 2 of 2 on page 409 Pin dowel Optional 1 500 sheet feeder main body 2 of 2 on page 409 Foot Bushing feed shaft Optional 1 500 sheet feeder main body 2 of 2 on page 409 Optional 1 500 sheet feeder paper pickup assembly on page 413 Gear 23T Optional 1 500 sheet feeder paper pickup assembly on page 413 Arm pick Optional 1 500 sheet feeder paper pickup assembly on page 413 Plate swing Optional 1 500 sheet feeder paper pickup assembly on page 413 Support feed bushing Optional 1 500 sheet feeder paper pickup assembly on page 413 Holder feed shaft Optional 1 500 sheet feeder paper pickup assembly on page 413 Gear 18T Optional 1 500 sheet feeder paper pickup assembly on page 413 Spring compression Optional 1 500 sheet feeder paper pickup assembly on page 413 480 Chapter 8 Parts Gear 16T Optional 1 500 sheet feeder paper pickup assembly on page 413 ENWW Table 8 27 Numerical parts list continued Description Screw tap M3x6 Table and page Optional 1 500 sheet feeder paper pickup assembly on page 413 Gear 14T Optional 1 500 sheet feeder paper pickup assembly on page 413 Spring compression Optional 1 500 sheet feeder paper pickup ass
146. er 1 A32 Ring E 1 A33 Label cassette operation 1 A34 Right side end support assembly 1 A35 Cassette rear assembly 1 A36 Left side end support assembly 1 A37 Front cassette assembly 1 A38 Screw tap pan head M4x10 1 A39 Pin dowel 1 A40 Screw tap M4x12 1 1 Only orderable parts have part numbers 398 Chapter 8 Parts ENWW ENWW Input devices 399 Figure 8 19 Optional 1 500 sheet paper feeder covers AAA ENWW 400 Chapter 8 Parts Table 8 18 Optional 1 500 sheet paper feeder covers Ref Description Part number Qty 1 Cover rear RC2 2640 000CN 1 2 Cover right RC2 2641 000CN 1 3 Cover left RC2 2642 000CN 1 4 Cover left lower RC2 2643 000CN 1 5 Cover lock RC2 2584 000CN 1 6 Screw with washer M3x8 XA9 1420 000CN 4 7 Screw tap pan head M4x10 XB4 7401 007CN 2 8 Front door assembly RM1 5255 000CN 1 A01 Arm front cover support 1 A02 Stopper front door 1 A03 Spring torsion 1 A04 Shaft front cover hinge 2 A05 Gear 16T 1 1 Only orderable parts have part numbers ENWW Input devices 401 Figure 8 20 Optional 1 500 sheet feeder front door assembly ad 402 Chapter 8 Parts ENWW Table 8 19 Optional 1 500 sheet feeder front door assembly Ref Description Part number Qty Optional 1 500 sheet feeder front door assembly RM1 5255 000CN 1 1 Paper feed roller assembly RM1 0037 020CN 1 2 Limiter cassette torque RC2 5262 000CN 1 ENWW Inpu
147. er cable Internal components 1 of 3 on page 359 Hinge multi left Multipurpose pickup assembly on page 377 Hinge multi right Multipurpose pickup assembly on page 377 Holder brush Fusing assembly on page 383 Holder check pin Internal components 3 of 3 on page 367 Holder connector Power supply assembly on page 371 Holder connector Optional 1 500 sheet feeder main body 1 of 2 on page 405 Holder connector Optional 1 500 sheet feeder main body 2 of 2 on page 409 Holder DCU Internal components 3 of 3 on page 367 Holder feed shaft Optional 1 500 sheet feeder paper pickup assembly on page 413 Holder fusing lever Fusing assembly on page 383 Holder fusing sensor Fusing assembly on page 383 Holder hinge shaft lower Optional 1 500 sheet feeder main body 1 of 2 on page 405 440 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Holder hinge shaft lower Part number Table and page Optional 1 500 sheet feeder main body 2 of 2 on page 409 Holder inlet Power supply assembly on page 371 Holder load limit arm Optional 1 500 sheet feeder paper pickup assembly on page 413 Holder paper feed sensor flag Holder retard gear Optional 1 500 sheet feeder paper pickup assembly on page 413 500 sheet cassette on page 373 Holder retar
148. er jams can occur in the optional stacker or the optional stapler stacker Staple jams can occur only in the optional stapler stacker Clear paper jams from the optional stacker or stapler stacker 1 ENWW At the back of the product open the door on the stacker or stapler stacker and open the rear output bin DD Paper handling problems 321 3 Close the door on the stacker or stapler stacker and close the rear output bin 4 If a jam message persists a sheet is still jammed Look for it in another location Check the front of the accessory and carefully remove any jammed paper See Jam locations on page 306 amp NOTE The output bin must be pushed down into the lowest position for printing to continue Clear staple jams from the optional stapler stacker amp NOTE Clear staple jams when the message JAM IN STAPLER appears on the product control panel display 1 On the right side of the stapler stacker turn the stapler unit toward the front of the product until the unit clicks into the open position Pull outward on the blue staple cartridge to remove it 2 Rotate the green cover on the end of the staple cartridge upward and remove the jammed staple 322 Chapter 7 Solve problems ENWW 3 Insert the staple cartridge into the stapler unit and rotate the stapler unit toward the rear of the product until the unit snaps into place The stapler needs to reload after clearing a staple jam
149. ernal components 2 of 3 on page 363 Screw tap pan head M4x10 Internal components 2 of 3 on page 363 Screw D M3x8 Internal components 2 of 3 on page 363 Spacer scanner front Internal components 2 of 3 on page 363 Spacer scanner rear Internal components 2 of 3 on page 363 Screw tap M3x6 Internal components 2 of 3 on page 363 Guide front Internal components 2 of 3 on page 363 Support DCU Internal components 2 of 3 on page 363 Bushing Internal components 2 of 3 on page 363 Guide cable right front Internal components 2 of 3 on page 363 Lever height prevention Internal components 2 of 3 on page 363 Holder sheet sensor Internal components 2 of 3 on page 363 Guide EPU rear Internal components 2 of 3 on page 363 Clip cable Internal components 2 of 3 on page 363 Saddle wire Internal components 2 of 3 on page 363 Guide lower Internal components 2 of 3 on page 363 Duct scanner protective 1 Internal components 2 of 3 on page 363 Flag shutter Internal components 2 of 3 on page 363 Spring torsion Internal components 2 of 3 on page 363 Plate RW crossmember Internal components 2 of 3 on page 363 ENWW Numerical parts list 461 Table 8 27 Numerical parts list continued Description Lever lens Table and page Intern
150. ernal components 3 of 3 on page 367 462 Chapter 8 Parts Screw tap pan head M4x10 Internal components 3 of 3 on page 367 ENWW Table 8 27 Numerical parts list continued Description Screw D M3x8 Table and page Internal components 3 of 3 on page 367 Holder sensor Internal components 3 of 3 on page 367 Guide cartridge right Internal components 3 of 3 on page 367 Rod third fan Internal components 3 of 3 on page 367 Crossmember front Internal components 3 of 3 on page 367 Crossmember option left Internal components 3 of 3 on page 367 Guide rear Internal components 3 of 3 on page 367 Duct second fan Internal components 3 of 3 on page 367 Duct fourth fan Internal components 3 of 3 on page 367 Holder DCU Internal components 3 of 3 on page 367 Guide flat flexible cable Internal components 3 of 3 on page 367 Holder check pin Internal components 3 of 3 on page 367 Spring grounding Internal components 3 of 3 on page 367 Guide left Internal components 3 of 3 on page 367 Guide left upper Internal components 3 of 3 on page 367 Holder sensor Internal components 3 of 3 on page 367 Rod din board Internal components 3 of 3 on page 367 Gear 23T 19T Internal components 3 of
151. ette on page 397 Guide nip center Multipurpose pickup assembly on page 377 Guide nip left Multipurpose pickup assembly on page 377 Guide nip right Multipurpose pickup assembly on page 377 Guide paper delivery Paper delivery assembly on page 381 Guide paper delivery guide upper Fusing assembly on page 383 Guide paper delivery lower Fusing assembly on page 383 Guide paper feed sensor cable Optional 1 500 sheet feeder paper pickup assembly on page 413 Guide paper inlet lower Fusing assembly on page 383 Guide paper outlet Optional 1 500 sheet feeder paper pickup assembly on page 413 Guide paper set front Optional 1 500 sheet feeder main body 1 of 2 on page 405 Alphabetical parts list 439 Table 8 26 Alphabetical parts list continued Description Part number Table and page Guide paper set front Optional 1 500 sheet feeder main body 2 of 2 on page 409 Guide paper set left Optional 1 500 sheet feeder main body 1 of 2 on page 405 Guide paper set left Optional 1 500 sheet feeder main body 2 of 2 on page 409 Guide paper set right Optional 1 500 sheet feeder main body 1 of 2 on page 405 Guide paper set right Optional 1 500 sheet feeder main body 2 of 2 on page 409 Guide rear Internal components 3 of 3 on page 367 Guide scann
152. evices 405 Table 8 20 Optional 1 500 sheet feeder main body 1 of 2 continued Ref Description Part number Qty A25 Gear 19T 39T 1 A26 Spring tension 1 A27 Spring tension 2 A28 Spring torsion 1 A29 Gear 16T 1 A30 Spacer screw 2 A31 Frame rear 1 A32 Frame lower 1 A33 Frame right 1 A34 Frame left 1 A35 Saddle wire 1 A36 Lifter tray assembly 1 A37 Paper pickup side plate assembly 1 A38 Left hook assembly 1 A39 Screw with washer M3x8 4 A40 Screw tap M3x6 67 A41 Screw with washer M3x6 2 A42 Ring E 2 A43 Ring E 3 A44 Pin dowel 3 A45 Foot 2 1 Only orderable parts have part numbers 406 Chapter 8 Parts ENWW ENWW Input devices 407 Figure 8 22 Optional 1 500 sheet feeder main body 2 of 2 i Ty r LLL Ee 7 La hp 7 7 7 L A VE EEE Em kh D ZZ E oe i ZA r Ne i ari A40 A19 LT d Aan 25 Sd A38 Sy 408 Chapter 8 Parts ENWW Table 8 21 Optional 1 500 sheet feeder main body 2 of 2 Ref Description Part number Qty 3 Cable size sensor RM1 5127 000CN 1 9 Remnant indication assembly RM1 5259 000CN 1 10 Paper size detect assembly RM1 5261 000CN 1 A01 Holder connector 1 A02 Pin lifter tray stopper 1 A03 Sheet solenoid damper 1 A04 Latch front cover upper 1 A05 Block front cover pushing 1 A06 Guide paper set right 1 A07 Guide paper set left 1 A08 Block
153. ey Optional 1 500 sheet feeder main body 2 of 2 on page 409 Shaft lifter drive Pulley wire front Optional 1 500 sheet feeder main body 2 of 2 on page 409 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Pulley wire rear Optional 1 500 sheet feeder main body 2 of 2 on page 409 Cover lifter wire reel Optional 1 500 sheet feeder main body 2 of 2 on page 409 Plate lifter wire cover Optional 1 500 sheet feeder main body 2 of 2 on page 409 Plate damper support Optional 1 500 sheet feeder main body 2 of 2 on page 409 Support release hook left Optional 1 500 sheet feeder main body 2 of 2 on page 409 Holder hinge shaft lower Optional 1 500 sheet feeder main body 2 of 2 on page 409 Guide paper set front Optional 1 500 sheet feeder main body 2 of 2 on page 409 478 Chapter 8 Parts Bushing Optional 1 500 sheet feeder main body 2 of 2 on page 409 ENWW Table 8 27 Numerical parts list continued Part number Description Gear 14T Table and page Optional 1 500 sheet feeder main body 2 of 2 on page 409 Gear 15T Optional 1 500 sheet feeder main body 2 of 2 on page 409 Gear 19T 39T Optional 1 500 sheet feeder main body 2 of 2 on page 409 Spring tension Optional 1 500 sheet feeder main body 2 of 2 on page 409 Spring te
154. f 2 it diagram IFCUI Figure 7 26 General c 5 Fixing unit ER 8 G Hie oft d ASS t ano Sea 5 252 ale ae kl 5 2 ar oona N ale EE 4 a osano Et 1 He awa gt fo Eben 2 F uve os Eed fal g ure LE oo ee tl ak s 5 He mm f ER F lous L SE D dek hed m 212 asoud l gt ow a k E efe eausa ovo Los 3 En mrk g Fjelde GEN Zut 31 E T bloe ano ze ano e oF auuss isa ono Aa a om gg afe avo uuss ode ano Fa z ano amp GA F afa aang ano ae ano E gt a je La ane zk OaWLANa oe 2 E and ee 5 22 ja fa apran ae stot gan 5 8 Nouma ES SI Nouma LT aan SE els 3 5 IND alz IND 8 e Es Gef Aa awe Etat fat mo O de OSV soda Sod Gm sl 34vsus4 H NYD 8 81 H NYD S 4 Odd ods ing qk Poh 3 F e snsus Oda Odd nos HET nos 1 E Ge errs Se Ka nos 3 106 m ar 5 SC oe K aja K c gt ck eo NAN OW r gt DON r Fa on fe uacaa nes tay eH aes ER a ag ono ano m 5 3 Ta ao g arr re see a nes TE El ace 2 3 lee TUE Si ee i a AEE ZS AEE L T nuasea na 8 ao OND nee TEE 10 5 aa and GND 2 5 EL wes LI E 8 z t i S 2 nee 18 BHn Z r Oo s id ae gt ERAN Kr wee SE nee H Ba F OND T MOd B D MAd SS Ee SE 2 aid 5 Eli n z 3 e o f E oe Sp aw 2 g the zoo 2 Oo zou E o aou aj JE do ES et JA F afe nnsoona an
155. f 2 on page 405 Cover pulley Optional 1 500 sheet feeder main body 1 of 2 on page 405 Shaft lifter drive Optional 1 500 sheet feeder main body 1 of 2 on page 405 Pulley wire front Optional 1 500 sheet feeder main body 1 of 2 on page 405 Pulley wire rear Optional 1 500 sheet feeder main body 1 of 2 on page 405 Cover lifter wire reel Optional 1 500 sheet feeder main body 1 of 2 on page 405 Plate lifter wire cover Optional 1 500 sheet feeder main body 1 of 2 on page 405 Plate damper support Optional 1 500 sheet feeder main body 1 of 2 on page 405 Support release hook left Optional 1 500 sheet feeder main body 1 of 2 on page 405 Numerical parts list 475 Table 8 27 Numerical parts list continued Part number Description Holder hinge shaft lower Table and page Optional 1 500 sheet feeder main body 1 of 2 on page 405 Guide paper set front Optional 1 500 sheet feeder main body 1 of 2 on page 405 Bushing Optional 1 500 sheet feeder main body 1 of 2 on page 405 Gear 14T Optional 1 500 sheet feeder main body 1 of 2 on page 405 Gear 15T Optional 1 500 sheet feeder main body 1 of 2 on page 405 Gear 19T 39T Optional 1 500 sheet feeder main body 1 of 2 on page 405 Spring tension Spring tension Optional 1 500 sheet fe
156. ft front cover hinge Optional 1 500 sheet paper feeder covers on page 401 Gear 16T Optional 1 500 sheet paper feeder covers on page 401 Paper pickup assembly see Figure 8 23 Optional 1 500 sheet Optional 1 500 sheet feeder feeder paper pickup assembly on page 412 main body 1 of 2 on page 405 Holder connector Pin lifter tray stopper Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 1 of 2 on page 405 474 Chapter 8 Parts Sheet solenoid damper Optional 1 500 sheet feeder main body 1 of 2 on page 405 ENWW Table 8 27 Numerical parts list continued Description Latch front cover upper Table and page Optional 1 500 sheet feeder main body 1 of 2 on page 405 Block front cover pushing Optional 1 500 sheet feeder main body 1 of 2 on page 405 Guide paper set right Optional 1 500 sheet feeder main body 1 of 2 on page 405 Guide paper set left Optional 1 500 sheet feeder main body 1 of 2 on page 405 Block paper size sensor Optional 1 500 sheet feeder main body 1 of 2 on page 405 Reel lifter wire Optional 1 500 sheet feeder main body 1 of 2 on page 405 Cover lifter wire reel Support wire pulley Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 1 o
157. ge 47 AaBbCc 4 Try using another input tray Page skew A 1 Print a few more pages to see if the problem corrects itself AQBbC S 2 Verify that no torn pieces of paper are inside the product AaB 3 Make sure that paper is loaded correctly and that all adjustments have been AaB made See Load trays on page 54 Make sure that the guides in the tray are bc not too tight or too loose against the paper Dog 4 Turn over the paper in the tray Also try rotating the paper 180 5 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 47 6 Make sure that the environmental specifications for the product are being met See Operating environment on page 504 7 Ifthe error persists replace the registration assembly Curl or wave 1 Turn over the paper in the tray Also try rotating the paper 180 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 47 3 Make sure that the environmental specifications for the product are being met See Operating environment on page 504 4 Try printing to a different output bin 5 If paper is lightweight and smooth open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu select FUSER MODES and then select the paper type you are using Change the setting to LOW which helps reduce the heat in the fusing process See Print Quality E
158. hapter show the major subassemblies in the product and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of each part If a part is not listed in the table then it is not a field replacement unit FRU A CAUTION Be sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed Doing so will ensure that the part number selected is for the correct model amp NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consist of a single circuit board or a circuit board plus other parts such as cables and sensors ENWW How to use the parts lists and diagrams 349 Customer field replaceable units Part Part number Fusing assembly 110 V CB506 67901 Fusing assembly 220 V CB506 67902 500 sheet paper cassette RM1 4559 000CN Transfer roller CB506 67903 Formatter cover P4015 P4515 RC2 2468 000CN Formatter cover P4014 RC2 5757 000CN Formatter P4014 base model CB437 69001 Formatter network models CB438 69001 Option cover RC2 2459 000CN Face up tray assembly P4015 4515 RMI 4531 000CN Face up tray assembly P4014 RMI 5448 000CN Paper pickup roller RM1 0036 000CN Paper feed roller RM1 0037 020CN Feed roller sep
159. heet cassette on page 373 Flag size sensing 500 sheet cassette on page 373 Arm lifter 500 sheet cassette on page 373 Support lifter arm 500 sheet cassette on page 373 Bushing lift arm 500 sheet cassette on page 373 464 Chapter 8 Parts Holder retard gear 500 sheet cassette on page 373 ENWW Table 8 27 Numerical parts list continued Description Spring tension Table and page 500 sheet cassette on page 373 Spring tension 500 sheet cassette on page 373 Gear 20T 500 sheet cassette on page 373 Body cassette 500 sheet cassette on page 373 Roller positioning 500 sheet cassette on page 373 Claw cassette 500 sheet cassette on page 373 Roller LU 500 sheet cassette on page 373 Flange positioning roller right 500 sheet cassette on page 373 Shaft positioning roller auxiliary 500 sheet cassette on page 373 Roller RD 500 sheet cassette on page 373 Gauge fuel 500 sheet cassette on page 373 Pin cassette lock left 500 sheet cassette on page 373 Shaft RD roller 500 sheet cassette on page 373 Spring torsion 500 sheet cassette on page 373 Guide nip 500 sheet cassette on page 373 Plate paper lifting 500 sheet cassette on page 373 Gear 88T 500 sheet cassette on page 373 Gear 14T 500 sheet cassette on page 373 Gear 14T 50
160. ht cover assembly P4014 Covers base unit on page 357 RM1 5450 000CN Left cover assembly P4014 Covers base unit on page 357 RM1 5451 000CN Right guide assembly P4014 Internal components 3 of 3 on page 367 RM1 5460 000CN Registration assembly Internal components 1 of 3 on page 359 RM1 5461 000CN Grounding plate assembly Internal components 1 of 3 on page 359 RM1 5465 000CN Laser scanner assembly Internal components 2 of 3 on page 363 RM1 6214 000CN 1 500 sheet feeder driver PCA Optional 1 500 sheet feeder PCA on page 389 RM1 6214 000CN 1 500 sheet feeder driver PCA Optional 1 500 sheet feeder main body 1 of 2 on page 405 RM1 6224 000CN Multi bin mailbox PCA Multi bin mailbox PCA on page 391 RM1 6224 000CN Multi bin mailbox PCA Multi bin mailbox main body 2 of 2 on page 423 RU5 0045 020CN Gear 18T Internal components 2 of 3 on page 363 RU6 0159 000CN Gear 23T Internal components 2 of 3 on page 363 RU6 2105 000CN Spring grounding Paper delivery assembly on page 381 RU6 2115 000CN VS1 7500 006CN Spring tension Connector drawer 6P Internal components 2 of 3 on page 363 Optional 1 500 sheet feeder main body 1 of 2 on page 405 VS1 7500 008CN Connector 8P Multi bin mailbox covers on page 417 VS1 7514 006CN Connector
161. ickup assembly on page 377 Spring tension Multipurpose pickup assembly on page 377 Multipurpose guide assembly Multipurpose pickup assembly on page 377 Presence sensor holder assembly Multipurpose pickup assembly on page 377 Multipurpose pickup gear assembly Multipurpose pickup assembly on page 377 Multipurpose frame assembly Multipurpose pickup assembly on page 377 Multipurpose tray assembly Multipurpose pickup assembly on page 377 ENWW Numerical parts list 467 Table 8 27 Numerical parts list continued Description Cable multipurpose sensor Table and page Multipurpose pickup assembly on page 377 Limiter multipurpose torque Multipurpose pickup assembly on page 377 Holder separation Multipurpose pickup assembly on page 377 Screw D M3x8 Multipurpose pickup assembly on page 377 Screw tap pan head M4x10 Multipurpose pickup assembly on page 377 Cover roller Multipurpose pickup assembly on page 377 Ring E Multipurpose pickup assembly on page 377 Multipurpose solenoid assembly Multipurpose pickup assembly on page 377 Roller face down upper Paper delivery assembly on page 381 Deflector delivery Paper delivery assembly on page 381 Ring E Paper delivery assembly on page 381 Bushing paper delivery upper Paper delivery assembly
162. is curled or wrinkled ENWW Output is curled or wrinkled Cause Solution Paper does not meet the specifications for this product Use only paper that meets the HP paper specifications for this product Paper is damaged or in poor condition Remove paper from the input tray and load paper that is in good condition Product is operating in an excessively humid environment Verify that the printing environment is within humidity specifications You are printing large solid filled areas Paper used was not stored correctly and might have absorbed moisture Large solid filled areas can cause excessive curl Try using a different pattern Remove paper and replace it with paper from a fresh unopened package Paper has poorly cut edges Remove paper flex it rotate it 180 degrees or turn it over and then reload it into the input tray Do not fan paper If the problem persists replace the paper The specific paper type was not configured for the tray or selected in the software Configure the software for the paper see the software documentation Configure the tray for the paper see Load trays on page 54 The paper has previously been used for a print job Do not re use paper Paper handling problems 327 Product will not duplex or duplexes incorrectly Product will not duplex print 2 sided jobs or duplexes incorrectly Cause Solution You are trying to duplex on
163. job using a printer driver for a different product language or add the requested language to the product if available To see a list of available personalities print a configuration page CLEANING DISK lt X gt COMPLETE Do not power off alternates with CLEANING DISK lt X gt COMPLETE For help press The storage device is being sanitized or cleaned Do not turn off Product functions are unavailable The product automatically turns off then on when finished No action is necessary CLEANING PAGE ERROR Open rear bin You have attempted to create or process a cleaning page when a duplexer is present and the rear door is closed Open the rear output bin to begin creating or processing the cleaning page Cleaning The product is performing an automatic cleaning Not action is necessary Clearing event log The product is clearing the event log No action is necessary Clearing paper path The product jammed or was turned on and paper was detected in a wrong location The product is automatically attempting to eject the pages Wait for the product to finish trying to clear the pages If it cannot a jam message will appear on the control panel display CLOSE TOP COVER The top cover open switch is signaling that the cover is open 1 Inspect the top cover open switch SW101 to determine if the switch is correctly installed 2 Verify that the connection to connector
164. l 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Tag holder assembly RM1 4539 000CN Internal components 2 of 3 on page 363 Thermistor unit Top bin flapper assembly RK2 0359 000CN Internal components 3 of 3 on page 367 Multi bin mailbox main body 1 of 2 on page 419 Top cover assembly P4014 RM1 5250 000CN Covers base unit on page 357 458 Chapter 8 Parts ENWW ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Top cover assembly P4015 P4515 RM1 4552 000CN Covers base unit on page 357 Transfer roller assembly CB506 67903 Internal components 1 of 3 on page 359 Upper entrance guide assembly Fusing assembly on page 383 Upper plate rear Optional 500 sheet paper feeder main body on page 393 Upper plate right Optional 500 sheet paper feeder main body on page 393 Alphabetical parts list 459 Numerical parts list Table 8 27 Numerical parts list Part number Description Table and page Screw tapping pan head M4x10 Covers base unit on page 357 Screw D M3x8 Covers base unit on page 357 Screw M4x5 Internal components 1 of 3 on page 359 Power supply assembly 110 127 V see Figure 8 9 Powersupply Internal components 1 of 3 assembly on page 370 on page 359 Power supply assem
165. liminator Fusing assembly on page 383 Face up tray assembly P4014 RM1 5448 000CN Covers base unit on page 357 Face up tray assembly P4015 P4515 Fan RM1 4531 000CN RK2 1988 000CN Covers base unit on page 357 Internal components 3 of 3 on page 367 RK2 1989 000CN Internal components 3 of 3 on page 367 RK2 1991 000CN Internal components 3 of 3 on page 367 RK2 1992 000CN Internal components 3 of 3 on page 367 Feeder sensor cable assembly Internal components 2 of 3 on page 363 432 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Flag paper detect RC2 2524 000CN Optional 1 500 sheet feeder paper pickup assembly on page 413 Flag paper feed sensor Optional 1 500 sheet feeder paper pickup assembly on page 413 Flag paper presence detect Internal components 2 of 3 on page 363 Flag sensor left Fusing assembly on page 383 Flag sensor right Fusing assembly on page 383 Flag shutter Internal components 2 of 3 on page 363 Flag size sensing 500 sheet cassette on page 373 Flag size sensing Optional 500 sheet feeder cassette on page 397 Flange positioning roller right 500 sheet cassette on page 373 Flange positioning roller right Paper delivery assembly on p
166. limited warranty P4515tn P4515x P4515xm HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d
167. ly 8 Ifthe error still persists replace the high voltage power supply 51 XY ERROR A laser scanner error has occurred 1 From the DIAGNOSTICS menu run the laser scanner motor component test To continue turn off then on Verify that you can hear motor rotate 2 If you cannot hear the motor rotate verify that the connections to connector J86 and connector J93 on the DC controller PCA are firmly seated 3 Verify that the wiring harness at the laser scanner assembly is securely attached 4 Ifthe error persists replace the laser scanner assembly 53 XY ZZ CHECK RAM DIMM SLOT lt X gt There is a problem with the product memory Press OK to continue if you are prompted The DIMM that caused the error will not be used If the message continues you might need to replace the specified DIMM Turn the product Values of X and Y are as follows off and then replace the DIMM that caused the error e X DIMM type 0 ROM 1 RAM e Y DIMM location 0 Internal memory ROM or RAM 1 DIMM slot 1 54 XX ERROR This message is typically related to a sensor Turn the product off and then on issue To continue turn off then on Follow the instructions displayed on the product control panel 55 XX YY DC CONTROLLER ERROR A temporary printing error occurred 1 Turn the product off and then on For help press 2 Remove any third party memory or USB device and then turn the product off and alternates with then on
168. ly Optional 500 sheet feeder cassette on page 397 Center bin flapper assembly Multi bin mailbox main body 1 of 2 on page 419 Clamp cable Internal components 3 of 3 on page 367 Clamp cord Internal components 1 of 3 on page 359 Claw cassette 500 sheet cassette on page 373 Claw cassette Optional 500 sheet feeder cassette on page 397 Clip cable Internal components 2 of 3 on page 363 Connector 8P VS1 7500 008CN Multi bin mailbox covers on page 417 Connector drawer 6P VS1 7514 006CN Power supply assembly on page 371 Connector drawer 6P Optional 500 sheet paper feeder main body on page 393 Alphabetical parts list 429 Table 8 26 Alphabetical parts list continued Description Part number Table and page Connector drawer 6P VS1 7500 006CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 Control panel assembly P4014 RM1 5060 000CN Covers base unit on page 357 Control panel assembly P4015 P4515 Cover connector RM1 5059 000CN Covers base unit on page 357 Internal components 3 of 3 on page 367 Cover crossmember Multi bin mailbox main body 1 of 2 on page 419 Cover crossmember Multi bin mailbox main body 2 of 2 on page 423 Cover duplexing outer P4014 Cover duplexing outer P4015 P4515 RC2 5760 000CN RC
169. n another location See Jam locations on page 306 After clearing all jams you need to send the print job again because the product power has been turned off ENWW Paper handling problems 319 Clear jams from the output areas Use these procedures to clear jams that occur in the rear output bin or in the optional stacker stapler stacker or 5 bin mailbox Clear jams from the rear output bin 1 Open the rear output bin amp NOTE If most of the paper is still inside the product it might be easier to remove it through the top cover area See Clear jams from the top cover and print cartridge areas on page 307 2 Grasp both sides of the paper and slowly pull the paper out of the product Loose toner might be on the sheet Be careful not to spill it on yourself or into the product mr I Z SD amp NOTE If the jammed paper is difficult to remove try opening the top cover all the way to release pressure on the paper If the sheet has torn or if you still cannot remove it see Clear jams from the fuser area on page 315 320 Chapter 7 Solve problems ENWW 3 4 Clear jams from the optional stacker or stapler stacker Close the rear output bin mai Ee NN ei AW KE IDE D E PLATE We PRE Get 290 If a jam message persists a sheet is still jammed in the product Look for the jam in another location See Jam locations on page 306 Pap
170. nal components 3 of 3 on page 367 Alphabetical parts list 431 Table 8 26 Alphabetical parts list continued Description Part number Table and page Crossmember option right Internal components 3 of 3 on page 367 DC controller PCA RM1 4582 000CN Internal components 3 of 3 on page 367 DC controller PCA RM1 4582 000CN PCAs base unit on page 387 Deflector delivery Paper delivery assembly on page 381 Delivery inlet roller assembly Multi bin mailbox main body 1 of 2 on page 419 Delivery inlet roller assembly Multi bin mailbox main body 2 of 2 on page 423 Drive assembly RM1 5267 000CN Multi bin mailbox main body 2 of 2 on page 423 Duct fourth fan Internal components 3 of 3 on page 367 Duct scanner protective 1 Internal components 2 of 3 on page 363 Duct scanner protective 2 Duct second fan Internal components 2 of 3 on page 363 Internal components 3 of 3 on page 367 Electrical components assembly 110 127 V RM1 4549 000CN Power supply assembly on page 371 Electrical components assembly 110 127 V RM1 4549 000CN PCAs base unit on page 387 Electrical components assembly 220 240 V RM1 4578 000CN Power supply assembly on page 371 Electrical components assembly 220 240 V RM1 4578 000CN PCAs base unit on page 387 E
171. ng 4 A18 Spring compression 2 A19 Gear 24T 1 A20 Gear 41T 1 A21 Gear 24T 35T 48T 1 A22 Gear 35T 1 A23 Gear 26T 1 A24 Pulley Gear 34T 1 A25 Belt timing 5 A26 Delivery inlet roller assembly 1 A27 Lever bin flapper 4 A28 Base bin lever 4 ENWW Output devices 423 Table 8 25 Multi bin mailbox main body 2 of 2 continued Ref Description Part number Qty A29 Guide crossmember 1 A30 Spring compression 4 A31 Screw D M3x8 29 A32 Screw machine truss head M3x4 8 A33 Screw tap binding head M3x8 6 A34 Screw tap pan head MM4x10 1 A35 Ring E 2 A36 Sheet bottom frame right 2 A37 Sheet bottom frame left 2 SSS SSS SS SSS 1 Only orderable parts have part numbers 424 Chapter 8 Parts ENWW Alphabetical parts list Table 8 26 Alphabetical parts list Description Part number Table and page Optional 500 sheet feeder cassette on page 397 Optional 500 sheet feeder cassette on page 397 1 500 sheet feeder driver PCA RM1 6214 000CN Optional 1 500 sheet feeder PCA on page 389 1 500 sheet feeder driver PCA RM1 6214 000CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 500 page feeder driver PCA Optional 500 sheet paper feeder main body on page 393 500 sheet cassette 500 sheet tray cassette RM1 4559 000CN RM1 4559 000CN 500 sheet cassette on page 373 Internal components 1 of 3 on page 359 Arm front
172. ng assembly on page 383 Screw tapping pan head M4x10 Covers base unit on page 357 Screw tapping pan head M4x10 XB4 7401 007CN Internal components 1 of 3 on page 359 Screw with washer M3x6 XB2 7300 607CN Internal components 3 of 3 on page 367 Screw with washer M3x6 Power supply assembly on page 371 Screw with washer M3x6 Optional 500 sheet paper feeder main body on page 393 Screw with washer M3x6 Optional 1 500 sheet feeder main body 1 of 2 on page 405 Screw with washer M3x6 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Screw with washer M3x8 XA9 1420 000CN Optional 1 500 sheet paper feeder covers on page 401 Screw with washer M3x8 Optional 1 500 sheet feeder main body 1 of 2 on page 405 Screw with washer M3x8 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Screw with washer M4x6 XB2 7400 606CN Power supply assembly on page 371 Sensor assembly RM1 5096 000CN Multi bin mailbox main body 2 of 2 on page 423 Shaft front cover hinge Optional 1 500 sheet paper feeder covers on page 401 Shaft lifter drive Shaft lifter drive Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Shaft load limit arm Optional 1 500 sheet feeder
173. ng edge of the paper stops approximately 15 mm before encountering the duplex assembly re pick photosensor PS1502 If the timer is set to a value that is greater than the job print time you can recover the product in one of two ways e After the print job is completed press the stop button to return to the DIAGNOSTICS menu before the timer times out e After the timer times out press the stop button Activate the door switch to restart the engine and return it to a normal state When the timer trips the control panel display shows the message PRINTING STOPPED To continue press OK Pressing OK will print the previously selected job If you do not want the previous job to print press the stop button first and then press OK 260 Chapter 7 Solve problems ENWW Component tests These tests activate the selected component 1 Press Menu EF 2 Press the down arrow V to highlight DIAGNOSTICS and then press OK 3 Press the down arrow V to highlight COMPONENT TEST and then press OK 4 Press the down arrow V to highlight the particular component test that you want to perform and then press OK The following table describes the component tests Component test Description DRUM MOTOR This test activates the drum motor LASER SCANNER MOTOR This test activates the laser scanner motor FUSER MOTOR This test activates the fuser motor and drive gears TRAY PICKUP MOTOR This test activates the tray pi
174. nic information www hp com go ljp4010series software or www hp com go ljp4510series_ software Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order additional HP service or maintenance agreements www hp com go carepack 498 Appendix A Service and support ENWW HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the services available to you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with a selection of response times Next day on site service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including devices plotters computers and disk drives Repacking the device If HP Customer Care determines that your device needs to be returned to HP for repair follow the steps below
175. ns Verify that the top of page sensor PS103 and the media width sensors PS106 and PS108 are unblocked Perform a manual sensor test and observe the status of these sensors Toggle the sensor flags to determine if their status changes e REAR DOOR Open or remove the rear face up bin and then check the paper path on each side of the fusing assembly for obstructions Remove the fuser if necessary Perform a manual sensor test and observe the fuser delivery sensor PS700 status C Toggle the sensor flag to determine if the status changes e DUPLEXER Remove the duplexer and then check the paper path for obstructions If the message persists replace the duplexer 13 JJ NT DEVICE WARNING The external device sent a warning No action is necessary 13 JJ NT JAM IN lt LOCATION gt A jam has occurred in the specified location Remove jammed paper from the specified location If the message persists after all jams have been cleared a sensor might be stuck or broken Contact an HP authorized service or support provider 13 JJ NT JAM INSIDE lt LOCATION gt A jam has occurred in the specified location Remove jammed paper from the specified location If the message persists after all jams have been cleared a sensor might be stuck or broken Contact an HP authorized service or support provider 13 JJ NT PAPER JAM OPEN INPUT TRAYS alternates with Open all trays A jam has occurred in
176. nsion Optional 1 500 sheet feeder main body 2 of 2 on page 409 Spring torsion Optional 1 500 sheet feeder main body 2 of 2 on page 409 Gear 16T Optional 1 500 sheet feeder Spacer screw Optional 1 500 sheet feeder main body 2 of 2 on page 409 main body 2 of 2 on page 409 Frame rear Optional 1 500 sheet feeder main body 2 of 2 on page 409 Frame lower Optional 1 500 sheet feeder main body 2 of 2 on page 409 Frame right Optional 1 500 sheet feeder main body 2 of 2 on page 409 Frame left Optional 1 500 sheet feeder main body 2 of 2 on page 409 Saddle wire Optional 1 500 sheet feeder main body 2 of 2 on page 409 Lifter tray assembly Optional 1 500 sheet feeder main body 2 of 2 on page 409 Paper pickup side plate assembly Optional 1 500 sheet feeder main body 2 of 2 on page 409 Left hook assembly ENWW Optional 1 500 sheet feeder main body 2 of 2 on page 409 Numerical parts list 479 Table 8 27 Numerical parts list continued Description Screw with washer M3x8 Table and page Optional 1 500 sheet feeder main body 2 of 2 on page 409 Screw tap M3x6 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Screw with washer M3x6 Optional 1 500 sheet feeder main body 2 of 2 on page 409 Ring E Optional 1 500 sheet feed
177. oduct is too high If the temperature is too high the fan turns on to cool the inside of the product The fan works but the control panel 1 Print an engine test Engine test on page 246 display is blank 2 If the engine test is successful perform the following steps in order o Reseat the control panel and formatter connector See Control panel assembly on page 172 and Formatter cover formatter cage and formatter PCA on page 152 Replace the control panel cable See Control panel assembly on page 172 Replace the control panel assembly See Control panel assembly on page 172 Replace the formatter See Formatter cover formatter cage and formatter PCA on page 152 3 Ifthe engine test is not successful remove the formatter and attempt to perform the engine test again If the engine test is successful with the formatter removed replace the formatter See Formatter cover formatter cage and formatter PCA on page 152 If the test is not successful with the formatter removed replace the DC controller PCA See DC controller PCA on page 188 244 Chapter 7 Solve problems ENWW Troubleshooting tools Individual component diagnostics LED diagnostics LED engine and individual diagnostics can help identify and troubleshoot product problems Understand lights on the formatter Three LEDs on the formatter indicate that the product is functioning correctly RS K 3 1 HP Jetdi
178. of 3 on page 359 Internal components 2 of 3 on page 363 RM1 0036 020CN Paper pickup roller assembly Optional 500 sheet paper feeder main body on page 393 RM1 0036 020CN RM1 0037 020CN Paper pickup roller assembly Paper feed roller assembly Optional 1 500 sheet feeder paper pickup assembly on page 413 Internal components 2 of 3 on page 363 RM1 0037 020CN Paper feed roller assembly 500 sheet cassette on page 373 RM1 0037 020CN Paper feed roller assembly Optional 500 sheet paper feeder main body on page 393 ENWW Numerical parts list 489 Table 8 27 Numerical parts list continued Part number Description Table and page RM1 0037 020CN Paper feed roller assembly Optional 500 sheet feeder cassette on page 397 RM1 0037 020CN Paper feed roller assembly Optional 1 500 sheet feeder front door assembly on page 403 RM1 0037 020CN Paper feed roller assembly Optional 1 500 sheet feeder paper pickup assembly on page 413 RM1 0289 030CN RM1 1136 000CN Oil damper assembly Lifter drive assembly Optional 1 500 sheet feeder main body 1 of 2 on page 405 Optional 1 500 sheet feeder main body 1 of 2 on page 405 RM1 4525 000CN Size detect assembly Internal components 1 of 3 on page 359 RM1 4526 000CN RM1 4527 000CN Paper delivery drive assembly Paper feed roller a
179. ol panel 2 Open the top cover after the paper advances half way through the product which is about 3 to 5 seconds after the main motor begins to rotate The leading edge of the paper should have advanced past the print cartridge 3 Remove the print cartridge 4 Open the print cartridge drum shield to view the drum surface If a dark and distinct toner image is present on the drum surface assume that the cleaning conditioning writing and developing functions of the electrophotographic process are functioning correctly Troubleshoot the failure as a transfer or fusing problem If no image is present on the drum perform the drum rotation test Drum rotation test The photosensitive drum which is located in the print cartridge must rotate in order for the print process to work The photosensitive drum receives its drive from the main gear assembly Use this procedure to determine whether the drum is rotating 1 Open the top cover 2 Remove the print cartridge 3 Mark the cartridge drive gear with a felt tipped marker Note the position of the mark 4 Install the print cartridge and then close the top cover The start up Sequence should rotate the drum enough to move the mark on the gear 5 Open the product and inspect the mark on the cartridge drive gear Verify that the mark moved If there was no movement inspect the main gear assembly to make sure that it connects with the print cartridge gears If the drive gears functi
180. oller PCA 500 sheet feeder Figure 7 14 500 sheet feeder main parts 1 Paper feeder pickup roller 2 Paper feeder lifter driver unit 3 Paper feeder pickup drive unit 4 Paper feeder separation roller 5 Paper feed roller ENWW Troubleshooting tools 265 Figure 7 15 500 sheet feeder solenoid and PCA 1 Driver PCA 2 Pickup solenoid 1 500 sheet feeder Figure 7 16 1 500 sheet feeder main units 1 Front door unit 2 Pickup drive unit 3 Lifter drive unit 266 Chapter 7 Solve problems ENWW ENWW Figure 7 17 1 500 sheet feeder main parts eu k 1 Pickup roller 2 Feed roller 3 Separation roller Figure 7 18 1 500 sheet feeder motor and PCA 1 Driver PCA 2 Lifter motor Troubleshooting tools 267 Connectors DC controller PCA connectors Figure 7 19 DC controller PCA connectors Lo E J84 J88 J77 J73 LJAA J82 J99 J92 ie O ee Table 7 6 DC controller connectors Connector Functionality Pin configuration J70 Control panel connector 8 pin J71 SL102 Tray 1 pickup solenoid 2 pin J72 SL101 Tray 2 pickup solenoid 2 pin J73 M103 Tray 2 lift motor 2 pin J74 TG101 memory tag I O 2 pin J75 FN102 cooling fan 3 wire J76 PS104 face down output full sensor 3 pin J77 CL101 feed clutch 3 pin 2 wire J78 SW101 door open switch 3 pin J79 FN103 cooling fan 4 pin 3 wire J80 Not used 6 pin J81 PS105 Tray 1 m
181. omponents 1 of 3 on page 359 Guide cassette left rear Optional 500 sheet paper feeder main body on page 393 Guide cassette right rear Internal components 1 of 3 on page 359 Guide cassette right rear Optional 500 sheet paper feeder main body on page 393 Guide connecting cable RC1 0386 000CN Internal components 1 of 3 on page 359 Guide crossmember Multi bin mailbox main body 1 of 2 on page 419 Guide crossmember Multi bin mailbox main body 2 of 2 on page 423 438 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Table and page Guide EPU rear Internal components 2 of 3 on page 363 Guide flat flexible cable Internal components 3 of 3 on page 367 Guide front Internal components 2 of 3 on page 363 Guide gear Internal components 1 of 3 on page 359 Guide gear shift A Internal components 1 of 3 on page 359 Guide gear shift B Internal components 1 of 3 on page 359 Guide left Internal components 3 of 3 on page 367 Guide left Optional 500 sheet paper feeder main body on page 393 Guide left upper Internal components 3 of 3 on page 367 Guide lower Internal components 2 of 3 on page 363 Guide nip 500 sheet cassette on page 373 Guide nip Optional 500 sheet feeder cass
182. on no curl folds or other flaws Is the media stored correctly and within environmental limits Is the correct side of the page printed on first Is long grain paper being used Input trays Print cartridge Is the correct amount of media loaded in the tray not stacked above the arrows embossed in the tray Is the media placed in the tray correctly Are the paper guides aligned with the stack Is the tray cassette installed correctly in the product Is the print cartridge installed correctly Fuser Is the fuser installed correctly Covers Is the top cover closed Condensation Does condensation occur following a temperature change particularly in winter following cold storage If so wipe off the affected parts or leave the product on for 10 to 20 minutes and then attempt to resume printing Was a print cartridge opened soon after it was moved from a cold room to a warm one If so allow the print cartridge and the product to acclimate to room temperature for one to two hours Miscellaneous Are any non HP components installed Check for any non HP components print cartridges memory modules and EIO cards installed in the product and remove them Hewlett Packard recommends the use of HP components in its products Remove the product from the network and make sure that the failure is associated with the product before beginning troubleshooting 240 Chapter 7 Solve problems ENWW Menu map
183. on but the drum does not move replace the print cartridge amp NOTE This test is especially important if refilled print cartridges are in use If a dark and distinct toner image is present on the drum surface assume that the cleaning conditioning writing and developing functions of the electrophotographic process are functioning correctly Troubleshoot the failure as a transfer or fusing problem If no image is present on the drum perform the drum rotation test ENWW Troubleshooting tools 247 Paper path sensors test NOTE To view the function of each sensor and how to toggle them manually see Manual sensor test special mode test on page 250 This test displays the status of each paper path sensor and allows viewing of sensor status while printing internal pages 1 Press Menu amp 2 Press the down arrow V to highlight DIAGNOSTICS and then press OK 3 Press the down arrow V to highlight PAPER PATH SENSORS and then press OK 4 Select the paper path test options for the test you want to run 5 Press OK to start the test and then observe the control panel designators see figure and table below The sensors should display a 1 status as paper passes by the sensors 248 Chapter 7 Solve problems ENWW ENWW Figure 7 2 Paper sensors PS1603 oQ PS1603 I A OQ PS1603 ee EBB
184. onal output bins are attached to the product e DUPLEX Enable or disable 2 sided printing e COPIES Set the numbers of copies to be printed the choices are 1 10 50 100 or 500 1 Press Menu amp 2 Press the down arrow V to highlight DIAGNOSTICS and then press OK 3 Press the down arrow V to highlight PAPER PATH TEST and then press OK 4 Select the paper path test options for the test you want to run Sensor test interactive Manual sensor test special mode test Use this diagnostic test to manually test the product sensors and switches Each sensor is represented by a letter and number on the control panel display See Table 7 3 Manual sensor diagnostic tests on page 251 for a definition of the sensor letter codes A 1 below the letter indicates that paper is present For the paper size sensor the range of values is from 0 to 7 1 Press Menu amp 2 Press the down arrow V to highlight DIAGNOSTICS and then press OK 3 Press the down arrow V to highlight MANUAL SENSOR TEST 1 and then press OK 4 Use the arrow buttons to highlight the sensor letter code that you want to test and then press OK 250 Chapter 7 Solve problems ENWW ENWW To exit this diagnostic press the stop button and then select EXIT DIAGNOSTICS Menus cannot be opened during this test so the OK button serves the same function as the stop button Table 7 3 Manual sensor diagnostic tests Manual sensor test Sensor or switch
185. ontinue press OK A printing error occurred e Turn the product off and then on e Ifthe message persists contact an HP authorized service or support provider 79 XXXX ERROR To continue turn off then on The product detected a critical hardware error Press the stop button to clear the print job from the product memory Turn the product off and then on e Try printing a job from a different program If the job prints go back to the first program and try printing a different file If the message appears only with a certain program or print job contact the software vendor for assistance If the message persists with different programs and print jobs try these steps e Turn the product off e Disconnect all cables to the product that connect it to the network or computer e Remove all the memory DIMMs or third party DIMMs from the product Then reinstall the memory DIMM e Remove the EIO device from the product e Turn the product on If the error no longer exists follow these steps e Install the DIMM and EIO device one at a time making sure to turn the product off and then on as you install each device e Replace the DIMM or EIO device if you determine that it causes the error e Reconnect all cables that connect the product to the network or computer ENWW Control panel messages 291 Table 7 8 Control panel messages continued Control panel message Description Re
186. ot pull the paper straight out or it will tear If the paper is not visible look in the top cover area See Clear jams from the top cover and print cartridge areas on page 307 d Ps Make sure that the paper does not exceed the fill marks on the paper guides and that the front edge of the stack is aligned with the arrows 4 Press OK to clear the jam message If ajam message persists a sheet is still jammed in the product Look for the jam in another location See Jam locations on page 306 Paper handling problems 313 Clear jams from the optional duplexer 1 Lift the optional duplexer up and then pull it out to remove it 314 Chapter 7 Solve problems ENWW 4 Insert the optional duplexer into the product SS 5 If a jam message persists a sheet is still jammed in the product Look for jam in another location See Jam locations on page 306 Clear jams from the fuser area Use this procedure only in these situations e Paper has jammed inside the fuser and cannot be removed from the top cover area or the rear output area e A sheet of paper has torn while you were trying to clear a jam from the fuser 1 Turn the product off and unplug the power cord from the product A WARNING The fuser is very hot To avoid minor burns wait 30 minutes for the fuser to cool before removing it from the product EN
187. ound the fuser CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Turn the product off 2 Remove the rear output bin 3 Press the blue tabs to remove the fuser 4 Remove the jammed paper ENWW Control panel messages 297 Table 7 8 Control panel messages continued Control panel message Description Recommended action PERFORM PRINTER MAINTENANCE For help press alternates with lt Current status message gt The product is due for regular maintenance 5 Reinstall the fuser and the rear output bin 6 Turn the product on Contact your service representative to schedule maintenance Continue printing until maintenance is performed Performing upgrade Firmware is being upgraded No action is necessary Please wait The product is going offline No action is necessary Printing ENGINE TEST The product is printing an engine test page No action is necessary RAM DISK DEVICE FAILURE To clear press OK The specified device has failed Press OK to continue RAM DISK FILE SYSTEM IS FULL To clear press OK The specified file system is full and cannot be written to Press OK to continue RAM DISK IS WRITE PROTECTED To clear press OK The device cannot be written to Press OK to continue RAM DISK OPERATION FAILED To clear press OK A command attempted an illogical operation
188. p roller Tray 2 separation roller Fuser sleeve unit or pressure roller 94 mm 3 75 inches Photosensitive drum 94 mm 3 75 inches amp NOTE Defects on the tray pickup rollers or the Tray 1 pickup roller do not cause a repetitive defect Defects on these rollers cause a defect to appear only on the leading edge of the image Cleaning page Use the cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate Accumulation of toner and particles can cause specks to appear on the front or back side of print jobs HP recommends that you use the cleaning page when there is a print quality issue A CLEANING message appears on the product control panel display while the cleaning is taking place In order for the cleaning page to work correctly print the page on copier grade paper not bond heavy or rough paper A blank page will be printed when the task is complete Discard the page 280 Chapter 7 Solve problems ENWW Create and process a cleaning page 1 A Press Menu B Press the down arrow V to highlight CONFIGURE DEVICE and then press OK Press the down arrow V to highlight PRINT QUALITY and then press OK NOTE If your product has an automatic duplexer go to step 7 Press the down arrow V to highlight CREATE CLEANING PAGE and then press OK Remove all paper from Tray 1 Remove the cleaning page from the output bin and load it face down in Tray 1 NOTE If you ar
189. pe feeder Event log empty You are attempting to view an empty event log by selecting SHOW EVENT LOG from the control panel No action is necessary Incorrect The wrong PIN number was entered Reenter PIN number 294 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action INFLATE FAILURE SEND FULL RFU ON lt X gt PORT An error occurred during a firmware upgrade Contact an HP authorized service or support provider Initializing Individual tasks are being initialized No action is necessary INSERT OR CLOSE TRAY lt XX gt For help press The specified tray is open or missing Insert or close the tray for printing to continue INSTALL BLACK CARTRIDGE For help press The print cartridge is missing and must be reinstalled for printing to continue 1 Open the top cover 2 Install the cartridge 3 Close the top cover INSUFFICIENT MEMORY TO LOAD FONTS DATA For help press alternates with lt DEVICE gt To continue press OK INTERNAL DISK CANNOT BE WRITTEN TO To clear press OK The product received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics The device cannot be written to Press OK to print the transferred data some data might be lost To solve this problem simplify the prin
190. per Optional 500 sheet paper feeder main body on page 393 Cable laser RM1 5087 000CN Internal components 2 of 3 on page 363 Cable multipurpose sensor Cable OPT DEL Multipurpose pickup assembly on page 377 Internal components 3 of 3 on page 367 Cable option feeder Internal components 3 of 3 on page 367 Cable panel RM1 5082 000CN Internal components 3 of 3 on page 367 428 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Cable sensor PCA Multi bin mailbox main body 2 of 2 on page 423 Cable size sensor RM1 5091 000CN Internal components 1 of 3 on page 359 Cable size sensor Optional 500 sheet paper feeder main body on page 393 Cable size sensor RM1 5127 000CN Optional 1 500 sheet feeder main body 2 of 2 on page 409 Cable stacker drawer Multi bin mailbox covers on page 417 Cam Multipurpose pickup assembly on page 377 Cam Fusing assembly on page 383 Cam gear 30T Multipurpose pickup assembly on page 377 Cam gear 30T Multipurpose pickup assembly on page 377 Cap drum gear Internal components 1 of 3 on page 359 Case envelope Internal components 3 of 3 on page 367 Cassette rear assembly 500 sheet cassette on page 373 Cassette rear assemb
191. persists e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page e From your software program rotate the whole page 180 to print the lighter image first e Ifthe defect occurs later in a print job turn the product off for 10 minutes and then turn it on to restart the print job ENWW Solve image quality problems 333 Solve performance problems Problem Cause Solution Pages print but are totally blank The sealing tape might still be in the print cartridges Verify that the sealing tape has been completely removed from the print cartridges The document might contain blank pages The product might be malfunctioning Check the document that you are printing to see if content appears on all of the pages To check the product print a configuration page Pages print very slowly Heavier media types can slow the print job Print on a different type of media Complex pages can print slowly Proper fusing may require a slower print speed to ensure the best print quality If printed in large batches narrow paper can slow the print job Print on a different paper size or in smaller batches Pages did not print The product might not be pulling media correctly Make sure paper is load
192. pose tray assembly 1 A34 Cable multipurpose sensor 1 A35 Limiter multipurpose torque 1 A36 Holder separation 1 A37 Screw D M3x8 1 A38 Screw tap pan head M4x10 7 A39 Cover roller 1 A40 Ring E 1 A41 Multipurpose solenoid assembly 1 EE EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEATETETEEETETEEETEEETEEEEEEEETETEEEEE EEE 1 Only orderable parts have part numbers 378 Chapter 8 Parts ENWW ENWW Internal components 379 Figure 8 12 Paper delivery assembly A05 A08 380 Chapter 8 Parts ENWW ENWW Table 8 11 Paper delivery assembly Ref A01 A02 A03 A04 A05 A6 A07 A08 A09 A10 A11 A12 A13 A14 A15 A16 A17 A18 A19 Description Paper delivery assembly Spring tension Spring grounding Roller face down upper Deflector delivery Ring E Bushing paper delivery upper Bushing Spring grounding Bushing paper delivery upper Frame face down Bushing Bushing Guide paper delivery Flange positioning roller right Roller delivery intermediate Roller face down lower Gear 21T Gear 17T Gear 20T Gear 33T Gear 18T 1 Only orderable parts have part numbers Part number Qty RM1 4529 000CN 1 RC1 0133 000CN 1 RU6 2105 000CN 1 1 1 1 1 2 1 1 1 2 Internal components 381 Figure 8 13 Fusing assembly DEN A28 at 1 en A40 RY A46 e A39 382 Chapter 8 Parts ENWW Ta
193. printing problems NOTE HP recommends that you use the product CD to install and set up the product on a network ENWW Make sure that the network cable is securely seated into the product s RJ45 connector Make sure that the Link LED on the formatter is lit See Understand lights on the formatter on page 245 Make sure that the I O card is ready Print a configuration page see Print the information and show me how pages on page 66 If an HP Jetdirect print server is installed printing a configuration page also prints a second page that shows the network settings and status NOTE The HP Jetdirect print server supports various network protocols TCP IP IPX SPX Novell NetWare AppleTalk and DCL LLC Make sure that the correct protocols and network parameters are set correctly On the HP Jetdirect configuration page verify the following items for your protocol o Under HP Jetdirect Configuration the status is I O Card Ready o Protocol status is Ready o gt An IP address is listed o The configuration method Config by is listed correctly See the network administrator if you are not sure which method is correct The domain name is listed correctly Try printing the job from another computer To verify that a product works with a computer use a USB cable to connect it directly to a computer You will have to reinstall the printing software Print a document from a program that has printed corr
194. product cannot move paper from the specified tray into the paper path Inspect the paper path and remove any obstructions Verify that the tray is not loaded incorrectly or overfilled For Trays 3 4 5 or 6 verify that the trays are stacked correctly Verify that the media meets HP media specifications If maintenance has recently be performed verify that the pickup feed and separation rollers have been reinstalled correctly Verify that connector J77 on the DC controller PCA is firmly seated From the DIAGNOSTICS menu run the feed roller clutch CL101 component test If the tray pickup motor rotates yet the drive gears directly below the motor on the Tray 2 pickup assembly do not rotate the clutch is not functioning properly Replace the feed roller assembly ENWW Control panel messages 283 Table 7 8 Control panel messages continued Control panel message Description Recommended action 13 20 00 JAM INSIDE lt LOCATION gt Paper has not moved past a certain paper sensor lt LOCATION gt can be one of the following locations e TRAY2 e TOP COVER e REARDOOR e DUPLEXER e TRAY 2 Remove the tray and then check the paper path for obstructions Perform a manual sensor test and observe the pre feed sensor PS102 status B Toggle the sensor flag to determine if the status changes e TOP COVER Remove the print cartridge and then check the paper path for obstructio
195. ray 1 pickup roller feed roller and separation roller have been installed correctly 3 From the DIAGNOSTICS menu run the multipurpose tray Tray 1 solenoid component test to verify that the solenoid moves when energized Listen 282 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action for an audible click when the test is initiated If the solenoid is not being energized verify that the solenoid connector is attached to connector J71 on the DC controller PCA If the error persists replace the Tray 1 solenoid SL102 13 03 00 Jam in Tray 2 The paper path might have an obstruction or the Tray 2 solenoid might not be working correctly Inspect the paper path and ensure no obstacles are blocking the paper path If maintenance has recently be performed verify that the pickup feed and separation rollers have been reinstalled correctly From the DIAGNOSTICS menu run the Tray 2 pickup solenoid component test to verify that the solenoid moves when energized Listen for an audible click when the test is initiated If the solenoid is not being energized verify that the solenoid connector is attached to connector J72 on the DC controller PCA If the error persists replace the Tray 2 pickup solenoid SL101 13 03 00 JAM IN TRAY X A jam has occurred in the specified location This jam occurs when the
196. rect LEDs 2 Heartbeat LED HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs The yellow LED indicates network activity and the green LED indicates the link status A blinking yellow LED indicates network traffic If the green LED is off a link has failed For link failures check all of the network cable connections For non link errors print a configuration page The second page is the HP Jetdirect configuration page Examine this page for any inconsistencies among the network settings Heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly While the product is initializing after you turn it on the LED blinks rapidly and then turns off When the product has finished the initialization sequence the heartbeat LED pulses on and off ENWW Troubleshooting tools 245 The heartbeat LED will perform the following sequences 1 The LED blinks every four seconds with the power on 2 If the light is not blinking check the following o Reseat the formatter cage Replace the memory o Replace the formatter 3 If the control panel display does not illuminate perform an engine test to check the engine see Engine test on page 246 You must have paper loaded in Tray 2 for the engine test Formatter test To check that the formatter is working print a configuration page 1 Press Menu Ex 2 Press the down arrow to highlight INFORMATION and then press OK 3 Pre
197. rectly through the HP Easy Printer Care software HP Easy Printer Care software is a product management tool designed to make product configuration monitoring supplies ordering troubleshooting and updating as simple and efficient as possible For more information about HP Easy Printer Care software see Use the HP Easy Printer Care software on page 68 Order replacement parts The following list of accessories was current at the time of printing Ordering information and availability of the accessories might change during the life of the product 342 Chapter 8 Parts ENWW Paper handling accessories Figure 8 1 Paper handling accessories Ref Item Description Product Part number number 1 Optional 500 sheet Optional tray to increase paper capacity Holds Letter CB518A CB518 67901 feeder A4 Legal A5 B5 JIS Executive and 8 5 x 13 inch paper sizes The product can accommodate up to four optional 500 sheet feeders ENWW Order replacement parts 343 Ref Item Description Product Part number number 2 Optional 1 500 sheet Optional tray to increase paper capacity Holds Letter CB523A CB523 67901 feeder Legal and A4 paper sizes 3 Duplexer duplex Allows automatic printing on both sides of the paper CB519A CB519 67901 printing accessory 4 Envelope feeder Holds up to 75 envelopes CB524A CB524 67901 5 500 sheet stapler Allows for high volume o
198. rint job named cannot be stored due to a memory disk or configuration problem Correct the error and then try again to store the job UNSUPPORTED HOST USB DEVICE DETECTED An unsupported USB device has been inserted into a USB port The product cannot use the USB device Remove the device USB HUBS NOT FULLY SUPPORTED For help press The product does not meet the power requirement of the USB hub Some operations may not work properly 300 Chapter 7 Solve problems ENWW Table 7 8 Control panel messages continued Control panel message Description Recommended action USB STORAGE DEVICE FAILURE The specified device has failed Press OK to continue To clear press OK USB STORAGE FILE OPERATION FAILED Acommand attempted an illogical operation Press OK to continue To clear press OK USB STORAGE FILE SYSTEM IS FULL The specified file system is fulland cannotbe Press OK to continue written to To clear press OK USB STORAGE IS WRITE PROTECTED The device cannot be written to Press OK to continue To clear press OK USE TRAY lt XX gt TYPE SIZE The product did not detect the type and size Press OK to accept the values in the of paper requested The message shows the message or press the up or down arrow A To change press A V most likely type and size available and the V to scroll through the available choices tray in which they are available To use press OK Wait for printer to r
199. rmation about clearing the event log see Service menu on page 337 302 Chapter 7 Solve problems ENWW Sample event log Figure 7 32 Sample event log HP LaserJet P4515 Printers Event Log Page 1 Product information 2 Event number 3 Date and time 4 Engine cycles 5 Event log code 6 Firmware version number 7 Description or personality ENWW Event log messages 303 Paper handling problems Jams The product closely monitors the paper path for jams The product displays a jam error message when one of the following conditions occurs e Paper is detected at a paper path sensor when paper is not expected e Paper fails to clear a sensor within a specified time period e Paper fails to arrive at a sensor within a specified time period If the product is experiencing frequent jams use the following steps to assist you in resolving the causes of the jam e Review the event log to determine a cause for the jams e Inspect each of the paper path sensors to determine if the sensor flags are free from obstructions and functioning correctly See Sensor test interactive on page 250 e Use the manual sensor diagnostic test to determine if all paper path motors and solenoids are functioning correctly e The sensors below monitor the product paper path e PS102 pre feed sensor e PS103 top of page sensor PS106 media width sensor PS108 media width sensor e PS700 fusing delive
200. roller gear assembly Fusing assembly on page 383 Product roller kit contains 2 feed rollers 1 pickup roller CB506 67904 Optional 500 sheet paper feeder main body on page 393 Product roller kit contains 2 feed rollers 1 pickup roller CB506 67904 Product roller kit contains 2 feed rollers 1 pickup roller CB506 67904 Optional 500 sheet feeder cassette on page 397 Optional 1 500 sheet feeder paper pickup assembly on page 413 Pulley 24T Multi bin mailbox main body 1 of 2 on page 419 Pulley 24T Multi bin mailbox main body 1 of 2 on page 419 Pulley 24T Multi bin mailbox main body 2 of 2 on page 423 Pulley 24T Multi bin mailbox main body 2 of 2 on page 423 Pulley wire front Optional 1 500 sheet feeder main body 1 of 2 on page 405 Pulley wire front Optional 1 500 sheet feeder main body 2 of 2 on page 409 Pulley wire rear Optional 1 500 sheet feeder main body 1 of 2 on page 405 Pulley wire rear Optional 1 500 sheet feeder main body 2 of 2 on page 409 Pulley Gear 34T Multi bin mailbox main body 1 of 2 on page 419 Pulley Gear 34T Multi bin mailbox main body 2 of 2 on page 423 Alphabetical parts list 447 Table 8 26 Alphabetical parts list continued Description Part number Table and page Rear door assembly Multi bin mailbo
201. ry sensor e PS1603 optional 500 sheet feeder media path sensors e PS1502 duplex sensor e PS1704 optional 1 500 sheet feeder media path sensors amp NOTE To locate the sensors listed above see Figure 7 2 Paper sensors on page 249 Common causes of jams Many jams are caused by using paper that does not meet HP specifications For complete paper specifications for all HP LaserJet products see the HP LaserJet Printer Family Print Media Guide This guide is available at www hp com support ljpaperquide The product is jammed Cause Solution The paper does not meet specifications Use only paper that meets HP specifications See Paper and print media on page 47 304 Chapter 7 Solve problems ENWW ENWW The product is jammed Cause A component is installed incorrectly Solution Verify that all print cartridges the transfer unit and the fuser are correctly installed You are using paper that has already passed through a product or copier Do not use paper that has been previously printed on or copied A tray is loaded incorrectly Remove any excess paper from the tray Make sure that the stack is below the maximum stack height mark in the tray See Load trays on page 54 The paper is skewed The tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The paper is binding or sticking together Remove the paper
202. s regions A4 210 x 297 mm 500 sheets ream 5 ream carton Q2407A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream 5 ream carton A4 210 x 297 mm Quick Pack 2500 sheets ream 5 ream carton CHP110 Europe CHP113 Europe Order replacement parts 347 SSS SSS Item Description Product number HP Office recycled paper Letter 8 5 x 11 inch 500 sheets ream HPE1120 North America 10 ream carton For use with all office equipment laser and inkjet printers copiers and fax Letter 8 5 x 11 inch 3 hole 500 sheets HPE113H North America machines Good for high volume ream 10 ream carton printing Legal 8 5 x 14 inch 500 sheets ream HPE1420 North America Satisfies U S Executive Order 13101 for 10 ream carton environmentally preferable products Specifications 84 bright 20 Ib 30 post consumer content HP LaserJet transparencies Letter 8 5 x 11 inch 50 sheets to a 92296T North America Asia Pacific carton countries regions and Europe For use only with HP LaserJet monochrome printers For crisp sharp A4 210 x 297 mm 50 sheets to a carton 922296U Asia Pacific countries regions text and graphics rely on the only and Europe transparencies specifically designed and tested to work with monochrome HP LaserJet printers Specifications 4 3 mil thickness D E ene 348 Chapter 8 Parts ENWW How to use the parts lists and diagrams The figures in this c
203. scription Part number Table and page Fusing assembly 110 127 V CB506 67901 Fusing assembly on page 383 Fusing assembly 220 240 V CB506 67902 Fusing assembly on page 383 Gauge fuel 500 sheet cassette on page 373 Gauge fuel Optional 500 sheet feeder cassette on page 397 Gear 35T Internal components 3 of 3 on page 367 Gear 14T 500 sheet cassette on page 373 Gear 14T 500 sheet cassette on page 373 Gear 14T 500 sheet cassette on page 373 Gear 14T Multipurpose pickup assembly on page 377 Gear 14T Optional 500 sheet paper feeder main body on page 393 Gear 14T Optional 500 sheet feeder cassette on page 397 Gear 14T Optional 500 sheet feeder cassette on page 397 Gear 14T Optional 500 sheet feeder cassette on page 397 Gear 14T Optional 1 500 sheet feeder main body 1 of 2 on page 405 Gear 14T Optional 1 500 sheet feeder main body 2 of 2 on page 409 Gear 14T Optional 1 500 sheet feeder paper pickup assembly on page 413 Gear 15T Internal components 3 of 3 on page 367 Gear 15T Optional 1 500 sheet feeder main body 1 of 2 on page 405 Gear 15T Optional 1 500 sheet feeder main body 2 of 2 on page 409 Gear 15T 21T Multipurpose pickup assembly on page 377 Gear 15T 25T 500 sheet cassette on page 373 ENWW Alphabetical parts list 435 Table 8 26 Alphabeti
204. se pickup assembly on page 377 Roller positioning 500 sheet cassette on page 373 Roller positioning Roller pressure Optional 500 sheet feeder cassette on page 397 Fusing assembly on page 383 Roller RD 500 sheet cassette on page 373 Roller RD Optional 500 sheet feeder cassette on page 397 Roller separation RL1 1654 000CN Multipurpose pickup assembly on page 377 Saddle wire Internal components 2 of 3 on page 363 Saddle wire Optional 1 500 sheet feeder main body 1 of 2 on page 405 450 Chapter 8 Parts ENWW Table 8 26 Alphabetical parts list continued Description Part number Table and page Saddle wire Optional 1 500 sheet feeder main body 2 of 2 on page 409 Screw with washer M3x6 Fusing assembly on page 383 Screw with washer M3x6 Fusing assembly on page 383 Screw D M3x8 Covers base unit on page 357 Screw D M3x8 XA9 1671 000CN Internal components 1 of 3 on page 359 Screw D M3x8 Internal components 2 of 3 on page 363 Screw D M3x8 Internal components 3 of 3 on page 367 Screw D M3x8 Power supply assembly on page 371 Screw D M3x8 Multipurpose pickup assembly on page 377 Screw D M3x8 Fusing assembly on page 383 Screw D M3x8 Optional 500 sheet paper feeder main body on page 393 Screw D M3x8 Multi bin mailbox main body
205. sheet of paper longer than what is expected in the product Verify that all paper size settings on the control panel in the print driver settings and in the software program match Verify that the correct size paper is loaded in the input tray 49 XXXX ERROR To continue turn off then on A critical firmware error has occurred that caused the processor on the formatter to cease operation This error can be caused by invalid print commands corrupt data or invalid operations In some cases electrical noise in the cable can corrupt data during transmission to the product Other causes can be poor quality cables poor connections or home grown programs On rare occasions the formatter is at fault Turn off the product and then turn it on Press Stop to clear the print job from the product memory Turn off the product and then turn it on Print a document from a different software program If the job prints return to the first program and try to print a different file If the message appears only with a certain software program or print job contact the software program vendor for assistance If the message persists with different software programs and print jobs disconnect all of the cables to the product that connect it to the network or computer Turn off the product Remove all EIO devices from the product Turn on the product If the error no longer exists replace each EIO devic
206. ss the down arrow V to highlight PRINT CONFIGURATION and then press OK Engine diagnostics Engine test To verify that the product engine all product components except the formatter formatter DIMMs EIO products and the stacker or stapler stacker is functioning print an engine test page Use a small non metallic pointed object to depress the test page switch which is accessible through a slot in the right side cover Figure 7 1 Engine test page switch The test page should have a series of horizontal lines The test page prints from the last tray that you printed from However if the product has been turned off and then on again since the most recent print job the page will print from Tray 2 The product will not print a test page if it is in PowerSave or Sleep mode 246 Chapter 7 Solve problems ENWW 399 amp NOTE A damaged formatter might interfere with the engine test If the engine test page does not print try removing the formatter and performing the engine test again If the engine test is then successful the problem is almost certainly with the formatter the control panel or the cable that connects them Half self test Perform a half self test to determine which image formation process might be malfunctioning amp NOTE It might be easier to perform the print stop test to stop the product during the printing process See Print stop test on page 259 1 Print a configuration page from the contr
207. ssembly Internal components 3 of 3 on page 367 Internal components 1 of 3 on page 359 RM1 4529 000CN Paper delivery assembly also see Figure 8 12 Paper delivery Internal components 3 of 3 assembly on page 380 on page 367 RM1 4529 000CN Paper delivery assembly Paper delivery assembly on page 381 RM1 4531 000CN RM1 4532 000CN Face up tray assembly P4015 P4515 Paper pickup drive assembly Covers base unit on page 357 Internal components 2 of 3 on page 363 RM1 4534 000CN Front cover assembly Covers base unit on page 357 RM1 4539 000CN Tag holder assembly Internal components 2 of 3 on page 363 RM1 4548 000CN Paper feed assembly Power supply assembly on page 371 RM1 4549 000CN Electrical components assembly 110 127 V Power supply assembly on page 371 RM1 4549 000CN Electrical components assembly 110 127 V PCAs base unit on page 387 RM1 4550 000CN Right cover assembly P4015 P4515 Covers base unit on page 357 RM1 4551 000CN Left cover assembly P4015 P4515 Covers base unit on page 357 RM1 4552 000CN Top cover assembly P4015 P4515 Covers base unit on page 357 RM1 4558 000CN Right guide assembly P4015 P4515 Internal components 3 of 3 on page 367 490 Chapter 8 Parts ENWW Table 8 27 Numerical parts list continued Part number
208. t are being met See Operating environment on page 504 7 Clean the product paper path 8 Replace the print cartridge Toner smear 1 Print a few more pages to see if the problem corrects itself AaBbCc EN 2 Try using a different type of paper AaBb C y g yp pap AaBKCC 3 Make sure that the environmental specifications for the product are being met A BBC See Operating environment on page 504 a C 4 Clean the inside of the product and run a cleaning page to clean the fuser AaBbCc See Clean the product on page 95 5 Replace the print cartridge Loose toner Loose toner in this context is defined as toner that can be rubbed off the page AaBbCc B 1 If paper is heavy or rough open the CONFIGURE DEVICE menu at the A C product control panel On the PRINT QUALITY submenu select FUSER A MODES and then select the paper type you are using Change the setting to AGBbC HIGH1 or HIGH2 which helps the toner fuse more completely onto the paper a C See Print Quality submenu on page 30 You must also set the type of paper AaBbCc for the tray you are using See Select the paper by source type or size on page 62 2 If you have observed a rougher texture on one side of your paper try printing on the smoother side 3 Make sure that the environmental specifications for the product are being met See Operating environment on page 504 4 Make sure that the type and quality of the paper you are using meet HP specific
209. t devices 403 Figure 8 21 Optional 1 500 sheet feeder main body 1 of 2 J105LB nee ee A39 J105LA BR el J1701 d A 9 A01 RAQ A40 A41 M1700 4 io Ge el J1704 404 Chapter 8 Parts ENWW ENWW Table 8 20 Optional 1 500 sheet feeder main body 1 of 2 A01 A02 A03 A04 A05 A06 A07 A08 A09 A10 A11 A12 A13 A14 A15 A16 A17 A18 A19 A20 A21 A22 A23 A24 Description Motor stepping Cable interface Cable door sensor Paper pickup drive assembly 1 500 sheet feeder driver PCA Oil damper assembly Lifter drive assembly Numbering assembly Connector drawer 6P Paper pickup assembly see Figure 8 23 Optional 1 500 sheet feeder paper pickup assembly on page 412 Holder connector Pin lifter tray stopper Sheet solenoid damper Latch front cover upper Block front cover pushing Guide paper set right Guide paper set left Block paper size sensor Reel lifter wire Cover lifter wire reel Support wire pulley Cover pulley Shaft lifter drive Pulley wire front Pulley wire rear Cover lifter wire reel Plate lifter wire cover Plate damper support Support release hook left Holder hinge shaft lower Guide paper set front Bushing Gear 14T Gear 15T Part number RH7 1603 020CN RM1 5126 000CN RM1 5128 000CN RM1 5262 000CN RM1 6214 000CN RM1 0289 030CN RM1 1136 000CN RM1 5265 000CN VS1 7500 006CN Input d
210. t job or install additional memory Press OK to continue INTERNAL DISK DEVICE FAILURE To clear press OK The specified device has failed Press OK to continue INTERNAL DISK FILE OPERATION FAILED To clear press OK A command attempted an illogical operation Press OK to continue INTERNAL DISK FILE SYSTEM IS FULL To clear press OK The specified file system is full and cannot be written to Press OK to continue INTERNAL DISK NOT FUNCTIONAL The internal disk is not working correctly Contact an HP authorized service or support provider INTERNAL DISK SPINNING UP alternates with lt Current status message gt The internal disk is spinning up its platter Jobs that require disk access must wait No action is necessary LOAD ENVELOPE FEEDER TYPE SIZE For help press The envelope feeder is empty Load the envelope feeder If paper is already in the envelope feeder press OK to print To use another tray remove paper from the envelope feeder and then press OK to continue LOAD ENVELOPE FEEDER TYPE SIZE To use another tray press OK The envelope feeder is empty Load the envelope feeder If paper is already in the envelope feeder press OK to print ENWW Control panel messages 295 Table 7 8 Control panel messages continued Control panel message Description Recommended action alternates with LOAD ENVELOPE FEEDER TYPE S
211. t the information and show me how pages on page 66 NOTE The customer is responsible for checking and maintaining supplies and for using supplies that are in good condition The customer is responsible for media and print cartridge supplies The customer is also responsible for replacing the fuser transfer roller and all paper pickup feed and separation rollers that are at or near the end of their 225 000 page rated life Power on checks The basic product functions should start up as soon as the product is plugged into an electrical receptacle and the power switch is pushed to the on position Overview Turn on the product power If the control panel display remains blank random patterns appear or asterisks remain on the display perform power on checks to locate the cause of the problem During normal product operation the left rear cooling fan begins to spin briefly after the product power is turned on Place your hand over the holes in the left side cover If the fan is operating you will feel a slight vibration and feel air passing into the product You can also lean close to the product and hear the fan operating When this fan is operational the dc side of the power supply is functioning correctly After the fan is operating the main motor turns on unless the top cover is open a jam condition is sensed or the paper path sensor is blocked You should be able to visually and audibly determine if the main motor is turne
212. tect Optional 1 500 sheet feeder paper pickup assembly on page 413 RC2 2584 000CN Cover lock Optional 1 500 sheet paper feeder covers on page 401 RC2 2640 000CN RC2 2641 000CN Cover rear Cover right Optional 1 500 sheet paper feeder covers on page 401 Optional 1 500 sheet paper feeder covers on page 401 RC2 2642 000CN Cover left Optional 1 500 sheet paper feeder covers on page 401 RC2 2643 000CN Cover left lower Optional 1 500 sheet paper feeder covers on page 401 RC2 2667 000CN Rod switch Internal components 2 of 3 on page 363 RC2 5239 000CN Cover legal P4015 P4515 Covers base unit on page 357 RC2 5262 000CN Limiter cassette torque 500 sheet cassette on page 373 RC2 5262 000CN Limiter cassette torque Optional 500 sheet feeder cassette on page 397 RC2 5262 000CN Limiter cassette torque Optional 1 500 sheet feeder front door assembly on page 403 RC2 5757 000CN Cover formatter P4014 Covers base unit on page 357 RC2 5758 000CN Cover right front P4014 Covers base unit on page 357 RC2 5759 000CN Cover envelope connector P4014 Covers base unit on page 357 RC2 5760 000CN Cover duplexing outer P4014 Covers base unit on page 357 RC2 5761 000CN Cover legal P4014 Covers base unit on page 357 RC2 5
213. to recognize the product Initialize NVRAM only when absolutely necessary In most situations use a cold reset to reset product variables but still retain the needed values in the SERVICE menu Before initializing NVRAM print a configuration page and a supplies status page to gather the following information Total page count Serial number Turn the product on and watch the control panel display When the display shows the memory count press and hold the down arrow V until all three lights on the control panel are lit Press the up arrow A Press Menu Ei The message SKIP DISK LOAD displays on the control panel Press the up arrow A until NVRAM INIT is highlighted and then press OK The product initializes NVRAM and then continues its power on sequence 338 Chapter 7 Solve problems ENWW Service ID Use this item to show the date that the product was first used on the control panel This eliminates the need for users to keep paper receipts for proof of warranty Restore the service ID If you replace the formatter the date is lost Use this menu item to reset the date to the original date that the product was first used The date format is YYDDD Use the following formula to calculate the dates 1 To calculate YY subtract 1990 from the calendar year For instance if the product was first used in 2002 calculate YY as follows 2002 1990 12 YY 12 2 Subtract 1 from 10 October is the tenth month of the year 10 1
214. top button O was pressed but there is no active job or buffered data to cancel The message is displayed for approximately 2 seconds before the product returns to the ready state No action is necessary NON HP SUPPLY INSTALLED Economode disabled NON HP SUPPLY INSTALLED alternates with For help press Output bin FULL Remove all paper from bin The product has detected that the print cartridge is not a genuine HP supply The product has detected that the print cartridge is not a genuine HP supply The output bin is full and printing cannot continue If you believe you purchased a genuine HP supply call the HP fraud hotline Any product repair required as a result of using non HP supplies or unauthorized supplies is not covered under the product warranty To continue printing press OK If you believe you purchased a genuine HP supply call the HP fraud hotline Any product repair required as a result of using non HP supplies or unauthorized supplies is not covered under the product warranty To continue printing press OK Empty the bin so that the current print job can finish Output bin FULL Remove all paper from bin alternates with lt Current status message gt The output bin is full but it is not needed for the current print job Empty the bin before sending a job to that bin PAPER WRAPPED AROUND FUSER For help press A jam has occurred because paper has wrapped ar
215. ture ENWW 1 2 3 4 5 Press Menu Et Press the down arrow V to highlight CONFIGURE DEVICE and then press OK Press the down arrow W to highlight SYSTEM SETUP and then press OK Press the down arrow V to highlight JAM RECOVERY and then press OK Press the down arrow V or the up arrow A to highlight the appropriate setting and then press OK Paper handling problems 325 Product feeds incorrect page size Product feeds incorrect page size Cause Solution The correct size paper is not loaded in the input tray Load the correct size paper in the input tray The correct size paper is not selected in the software program or printer driver Confirm that the settings in the software program and printer driver are correct because the software program settings override the printer driver and control panel settings and the printer driver settings override the control panel settings For more information see user guide The correct size paper for the tray is not selected in the product control panel From the control panel select the correct size paper for the tray The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Verify that the paper guides are touching the paper 326 Chapter 7 Solve problems ENWW Output
216. ued Description Part number Table and page Bushing pressure roller Multi bin mailbox main body 2 of 2 on page 423 Cable guide assembly Multi bin mailbox main body 2 of 2 on page 423 Cable bin solenoid Multi bin mailbox main body 1 of 2 on page 419 Cable door sensor RM1 5128 000CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 Cable door switch RM1 5080 000CN Internal components 3 of 3 on page 367 Cable drum motor RM1 5090 000CN Internal components 1 of 3 on page 359 Cable envelope feeder Cable feed motor RM1 5085 000CN RM1 5089 000CN Internal components 3 of 3 on page 367 Internal components 2 of 3 on page 363 Cable feed sensor RM1 5129 000CN Optional 1 500 sheet feeder paper pickup assembly on page 413 Cable FSR AC Fusing assembly on page 383 Cable FSR DC Fusing assembly on page 383 Cable full sensor RM1 5081 000CN Internal components 3 of 3 on page 367 Cable fuser motor RM1 5088 000CN Internal components 3 of 3 on page 367 Cable inlet 110 127 V RM1 5078 000CN Power supply assembly on page 371 Cable inlet 220 240 V RM1 5079 000CN Power supply assembly on page 371 Cable interface RM1 5126 000CN Optional 1 500 sheet feeder main body 1 of 2 on page 405 Cable interface up
217. unit on page 357 Power supply assembly on page 371 RM1 5079 000CN Cable inlet 220 240 V Power supply assembly on page 371 RM1 5080 000CN Cable door switch Internal components 3 of 3 on page 367 RM1 5081 000CN Cable full sensor Internal components 3 of 3 on page 367 RM1 5082 000CN Cable panel Internal components 3 of 3 on page 367 RM1 5085 000CN Cable envelope feeder Internal components 3 of 3 on page 367 RM1 5087 000CN Cable laser Internal components 2 of 3 on page 363 RM1 5088 000CN Cable fuser motor Internal components 3 of 3 on page 367 ENWW Numerical parts list 491 Table 8 27 Numerical parts list continued Part number Description Table and page RM1 5089 000CN Cable feed motor Internal components 2 of 3 on page 363 RM1 5090 000CN Cable drum motor Internal components 1 of 3 on page 359 RM1 5091 000CN Cable size sensor Internal components 1 of 3 on page 359 RM1 5096 000CN Sensor assembly Multi bin mailbox main body 2 of 2 on page 423 RM1 5126 000CN Cable interface Optional 1 500 sheet feeder main body 1 of 2 on page 405 RM1 5127 000CN RM1 5128 000CN Cable size sensor Cable door sensor Optional 1 500 sheet feeder main body 2 of 2 on page 409 Optional 1 500 sheet feeder main body 1 of 2 on p
218. utput with automatic job CB522A CB522 67901 stacker finishing Staples up to 15 sheets of paper 6 500 sheet stacker Provides an additional output bin that holds 500 sheets CB521A CB521 67901 7 Stapler unit Holds the stapler cartridge and the stapler head Order Q3216 60501 the stapler unit if you are experiencing stapler failure and an HP authorized service or support provider advises you to replace the unit NOTE The staple cartridge is not included with the stapler unit and must be ordered separately when it needs to be replaced 8 1 000 staple cartridge Provides three staple cartridges Q3216A Q3216 60500 9 HP 5 bin mailbox Provides five output bins that you can use to sort jobs CB520A CB520 67901 10 Printer stand Provides stability when multiple optional trays are CB525A installed The stand has casters so you can easily move the product Print cartridges Item Description Product Part number number HP LaserJet print cartridge 10 000 page cartridge CC364A CC364 67901 24 000 page cartridge CC364X CC364 67902 Maintenance kits Item Description Product Part number number Preventive maintenance Contains a replacement fuser a transfer roller a transfer roller CB388A kit tool eight feed rollers and one pair of disposable gloves 110 V Includes instructions for installing each component CB389A The preventive maintenance kit is a consumable item andits 220 V cost is not covered under the warranty or most extended warranty options
219. when the power is turned on and high over 6 K ohm when the switch is turned off 3 Replace the power supply assembly if necessary The overcurrent overvoltage detection Wait for more than two minutes before turning the product back on circuit is activated A fuse is blown 1 Check the fuses FU1 and FU2 on the power supply 2 Replace the power supply assembly if necessary The main cooling fan located on the left An operational fan indicates the following conditions side near the rear of the product does not turn on when the product is started The AC power is present in the product e The DC power supply is functional 24 V 5 V and 3 3 V are being generated e The DC controller microprocessor is functional OUUU ENWW Troubleshooting process 243 Table 7 2 Power on defect or blank display continued Problem Action If the fan is not working 1 Turn the product off and remove the formatter Disconnect the optional accessories 2 Turn the product on and check the fan again If the fan is still not working 1 Verify that the fan is connected to the power supply connector J64 2 Replace the fan See Fan FN101 on page 202 3 Replace the power supply assembly See High voltage power supply on page 208 4 Replace the DC controller See DC controller PCA on page 188 Note The fan only operates during the initial startup and while printing and when the temperature inside the pr
220. x covers on page 417 Reel lifter wire Optional 1 500 sheet feeder main body 1 of 2 on page 405 Reel lifter wire Optional 1 500 sheet feeder main body 2 of 2 on page 409 Registration assembly RM1 5460 000CN Internal components 1 of 3 on page 359 Remnant indication assembly RM1 5259 000CN Optional 1 500 sheet feeder main body 2 of 2 on page 409 Rib cable guide Fusing assembly on page 383 Right cover assembly Multi bin mailbox covers on page 417 Right cover assembly P4014 RM1 5449 000CN Covers base unit on page 357 Right cover assembly P4015 P4515 RM1 4550 000CN Covers base unit on page 357 Right frame assembly Optional 500 sheet paper feeder main body on page 393 Right front guide assembly RM1 4576 000CN Internal components 2 of 3 on page 363 Right front guide assembly Optional 500 sheet paper feeder main body on page 393 Right guide assembly Optional 500 sheet paper feeder main body on page 393 Right guide assembly P4014 Right guide assembly P4015 P4515 RM1 5451 000CN RM1 4558 000CN Internal components 3 of 3 on page 367 Internal components 3 of 3 on page 367 Right side end support assembly 500 sheet cassette on page 373 Right side end support assembly Optional 500 sheet feeder cassette on page 397 Right stopper assembly
221. y Ref A01 A02 A03 A04 A05 A06 A07 A08 A09 A10 A11 A12 A13 A14 A15 A16 A17 A18 A19 A20 A21 A22 A23 A24 A25 A26 A27 A28 Description Product roller kit contains 2 feed rollers 1 pickup roller Paper feed roller assembly Paper pickup roller assembly Paper detect sensor assembly Flag paper detect Cable feed sensor Bushing feed shaft Gear 23T Arm pick Plate swing Support feed bushing Holder feed shaft Gear 18T Spring compression Gear 16T Screw tap M3x6 Gear 14T Spring compression Ring retainer Ring slider Arm paper load limit Shaft load limit arm Holder load limit arm Guide paper outlet Lack paper end limit upper Bushing Roller paper feed Roller paper feed Shaft paper feed roller Flag paper feed sensor Holder paper feed sensor flag Spring torsion Plate front upper Bushing Part number CB506 67904 RM1 0037 020CN RM1 0036 020CN RM1 5264 000CN RC2 2524 000CN RM1 5129 000CN Input devices 413 Table 8 22 Optional 1 500 sheet feeder paper pickup assembly continued Ref A29 A30 A31 A32 Description Spring compression Guide paper feed sensor cable IC photo interrupter Ring E 1 Only orderable parts have part numbers 414 Chapter 8 Parts Part number Qty ENWW ENWW Input devices 415 Output devices Figure 8 24 Multi bin mailbox covers
222. y on page 393 Lock side plate assembly Optional 500 sheet paper feeder main body on page 393 Right front guide assembly Optional 500 sheet paper feeder main body on page 393 Right guide assembly Optional 500 sheet paper feeder main body on page 393 Screw with washer M3x6 Optional 500 sheet paper feeder main body on page 393 screw tap M3x6 Optional 500 sheet paper feeder main body on page 393 Screw D M3x8 Optional 500 sheet paper feeder main body on page 393 Screw tap pan head M4x10 Optional 500 sheet paper feeder main body on page 393 Ring E Optional 500 sheet paper feeder main body on page 393 Ring E Optional 500 sheet paper feeder main body on page 393 Pin front guide lock right Optional 500 sheet feeder cassette on page 397 Cover gear Optional 500 sheet feeder cassette on page 397 Flag size sensing Optional 500 sheet feeder cassette on page 397 Arm lifter Optional 500 sheet feeder cassette on page 397 Support lifter arm Optional 500 sheet feeder cassette on page 397 Bushing lifter arm Optional 500 sheet feeder cassette on page 397 Holder retard gear Optional 500 sheet feeder cassette on page 397 472 Chapter 8 Parts ENWW Table 8 27 Numerical parts list continued Description Spring tension

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