Optimail 30
Contents
1. 00F00227 service is not allowed in the current state slz The security module cannot switch to another state Use the security module condition diagram to check the current state Check HS loop status Note Send remote diagnostics data and discuss with Hotline Second Level Support Optimail30 TSS Internationaler Service Support page 17 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 00 diagnostic code subcode diagnostic message remedy internal scale 01300001 No 12C bus communication slz Faulty communication between the internal scale and the mainboard Possible causes 1 Scale module is not correctly connected to the postage meter 2 Scale module defect 3 Mainboard defect Remedies For 1 Check connections to the scale module gt Turn machine OFF Remove scale module and re install Turn machine ON The internal scale will be tested during power up For 2 If the above remedy repeats the error with every power up replace the scale This can be done by the customer For 3 If both remedies above do not resolve the problem replace the mainboard Ask the customer to send remote diagnostics data before replacing the scale 01300002 Error crc calculation after reading scale memory section This error occurs when the scale is disconnecting during operation Remedies 1 Turn machine OFF and ON again 2 Replace the weighing cell gt This can be carried out by the customer 32. The battery can be replaced by the customer 00600013 external battery is critical slz Indicates the external battery must be replaced FAD ET The postage meter does not function The battery can be replaced by the customer 00600014 service intervall reached S This is a warning O The customer can continue using the machine A maintenance date should be scheduled 00600016 no BZL Ident Number available S A Teleporto remote payment operation must be carried out O The customer can carry out the Teleporto operation 00600017 datecredit nearly consumed S A Teleporto remote payment operation must be carried out O The customer can carry out the Teleporto operation 00600018 datecredit expired A Teleporto remote payment operation must be carried out The customer can carry out the Teleporto operation 00600019 piececredit expired S A Teleporto remote payment operation must be carried out O The customer can carry out the Teleporto operation Optimail30 ISS Internationaler Service Support page 6 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 06 50 diagnostic code subcode diagnostic message remedy 0060001A low postage warning S A Teleporto remote payment operation must be carried out O The customer can carry out the Teleporto operation 0060001B low postage warning A Teleporto remote payment operation must be carried out The customer can carry out the Teleporto operation 0060001C no IdentNumber available A Te
3. 15 06 52 diagnostic code subcode diagnostic message remedy 0060002B there may be still a printing problem because the recent o Warning for the user imprint wasn t successfully finished The machine has detected an error i e jammed envelope that resulted in an incomplete imprint The error was not remedied The message warns the customer that a subsequent imprint cannot be printed Optimail30 ISS Internationaler Service Support page 9 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 06 53 diagnostic code subcode diagnostic message remedy chipcard als ET 00900001 chipcard read error occured Machine cannot read the chipcard gt Remove chipcard and re insert o Try second master chipcard Both actions can be attempted by the customer If the error can be reproduced it may have the following causes 1 Chipcard defect 2 Chipcard contact unit or mainboard defect Take the following steps For 1 Use a new or alternate chipcard For 2 Replace mainboard 00900002 chipcard checksum error occured siz EN Machine cannot write to the chipcard gt Remove chipcard and re insert Try second master chipcard Both actions can be attempted by the customer If the error can be reproduced it may have the following causes 1 Chipcard defect 2 Chipcard contact unit or mainboard defect Take the following steps For 1 Use a new or alternate chipcard For 2
4. send to modem which is not correct sl The modem has a configuration problem Check dialing parameters and modem settings Optimail30 ISS Internationaler Service Support page 15 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 06 59 diagnostic code subcode diagnostic message remedy sd bootloader 00B0000C 00010278 communication error PSD tn Key codes stored in the security module are irreconcilable Replace the 4 security module 00B0000C 00030228 HS loop open W HS loop is still open First close HS loop 00B0000C 0107006A FPI database error xl The corresponding data FPI DB could not be accessed A ET gt Repeat procedure If the error can be reproduced contact the Hotline 00B0000C 01120113 machine not released by postal organisation slz Please contact FPI customer service staff to determine the machine s y A i ER postal registration status 00B0000C 0112011C machine not released by postal organisation slz Please contact FPI customer service staff to determine the machine s y R i Ree postal registration status 00B0000C 01130139 DB Locking Error in Frankit Accounting Module slz Please contact FPI customer service staff to determine database status Database is locked by the ppi process IA Optimail30 ISS Internationaler Service Support page 16 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 00 diagnostic code subcode diagnostic message remedy secure device
5. 06 Weight is out of range sl The weight indicated by the scale is too high Two possible causes PAJ ET 1 The weight being used exceeds the required 3 kg 2 The scale is incorrectly calibrated Remedies For 1 Remind customer of maximum weight limit for the scale For 2 Re calibrate the scale module Optimail30 ISS Internationaler Service Support page 20 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 03 diagnostic code subcode diagnostic message remedy rate calculation 01400001 No ratetable available xls Please perform a postage payment operation for a value of 0 00 Correct postage rate tables will be downloaded simultaneously This can be carried out by the customer 01400002 Product code could not be calculated lz The selected service product is not possible Please check franking options Possible causes a Envelope exceeds weight limit b Unallowed endorsement is selected c Obsolete postage rate table gt Perform 0 00 value postage payment operation If the problem suggests a possible error in the postage rate table please send remote diagnostics data and the product selection being attempted Optimail30 TSS Internationaler Service Support page 21 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 04 diagnostic code subcode diagnostic message remedy print parameter 01600001 Faulty data in the ink ribbon CP slz Faulty data in the ink ribb
6. CRC can be repaired by the technician in Service Mode Ask the customer to send remote diagnostics data before replacing the scale Optimail30 ISS Internationaler Service Support page 18 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 01 diagnostic code subcode diagnostic message remedy stv Communication to scale module functions but the scale module internal EEA memory is defective Remedy 1 Replace weighing cell gt This can be carried out by the customer 01300003 Error writing scale memory section Ask the customer to send remote diagnostics data before replacing the scale slz Communication to scale module functions but the scale module internal 01300004 Error reading scale memory section memory is defective Remedy 1 Replace weighing cell gt This can be carried out by the customer Ask the customer to send remote diagnostics data before replacing the scale 01300005 calibration failed The machine was unable to complete calibration Remedy Use a standard weight to re calibrate as described in the service manual Or Replace weighing cell gt This can be carried out by the customer Ask the customer to send remote diagnostics data before replacing the scale Optimail30 ISS Internationaler Service Support page 19 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 02 diagnostic code subcode diagnostic message remedy 013000
7. Optimail 30 diagnostic code subcode diagnostic message remedy FRANCOTYP POSTALIA diagnostics catalog Warning Information contained in this document is proprietary and the sole property of Francotyp Postalia AG Co This information is confidential and for internal use only Any disclosure transmittal or reproduction to a second party will be prosecuted Francotyp Postalia reserves the right to take action to the fullest extent allowed by law against both the party that discloses Francotyp Postalia s proprietary information and the party that receives it Optimail30 ISS Internationaler Service Support release 1 0 email iss francotyp com page 1 of 28 created 16 06 2005 15 06 46 diagnostic code subcode diagnostic message remedy The following notes only provides information In most cases no Pictogram legend error has occurred ww Customer and Hoiline may be able to solve the problem without a P amp H technician visit To continue assessment Hotline or Second Level Support require transmission of remote diagnostics data Technician repair or service required Check whether on site visit 548 or use of bring in service is required for the product in question Note about the transmission of remote diagnostics data Whenever possible the customer always should transmit machine remote diagnostics data before a technician visit occurs Wherever the Remote diagnostics symbol appears in the f
8. Replace mainboard Optimail30 release 1 0 ISS Internationaler Service Support email iss francotyp com page 10 of 28 created 16 06 2005 15 06 54 diagnostic code subcode diagnostic message remedy 00900003 chipcard write rror occured slz Machine cannot write the chipcard _e ET gt Remove chipcard and re insert Or gt Try second master chipcard Both actions can be attempted by the customer If the error can be reproduced it may have the following causes 1 Chipcard defect 2 Chipcard contact unit or mainboard defect Take the following steps For 1 Use a new or alternate chipcard For 2 Replace mainboard 00900004 wrong card type used detected slz A chipcard with no FP coding was used CO gt Replace with a FP coding chipcard 00900005 changing the pin failed CC Machine cannot write to the chipcard gt Remove chipcard and re insert Try second master chipcard Both actions can be attempted by the customer If the error can be reproduced it may have the following causes 1 Chipcard defect 2 Chipcard contact unit or mainboard defect Take the following steps For 1 Use a new or alternate chipcard For 2 Replace mainboard Optimail30 release 1 0 ISS Internationaler Service Support email iss francotyp com page 11 of 28 created 16 06 2005 15 06 54 diagnostic code diagnostic message remedy 00900006 verify pin f
9. ailed xls Data comparison sequence has failed after writing cycle The machine A cannot read write to the chipcard gt Remove chipcard and re insert Or gt Try second master chipcard Both actions can be attempted by the customer If the error can be reproduced it may have the following causes 1 Chipcard defect 2 Chipcard contact unit or mainboard defect Take the following steps For 1 Use a new or alternate chipcard For 2 Replace mainboard 00900007 load segment failed xz Loading procedure aborted ZEN gt Please repeat attempt If the error can be reproduced replace the chipcard 00900008 load process indicia failed lz Loading procedure aborted ae gt Please repeat attempt If the error can be reproduced replace the chipcard 00900009 lz Loading procedure aborted EN gt Please repeat attempt If the error can be reproduced replace the chipcard Optimail30 release 1 0 ISS Internationaler Service Support email iss francotyp com page 12 of 28 created 16 06 2005 15 06 56 diagnostic code subcode diagnostic message remedy modem 00A00001 no modem could be found Se Internal communication to the modem assembly is faulty Because the J4 modem is connected directly to the mainboard this error can be caused by two possible problems 1 Modem defect 2 Mainboard defect 00A00002 no dialtone was detected on the line sly A Ch
10. ase will remove from error statistics 0170000B PVR WIDTHDRAW has been performed Not an error Status information that a future software release will remove from error statistics 0170000C the data was the service interval S Not an error Hiu Status information that a future software release will remove from error statistics Optimail30 ISS Internationaler Service Support page 24 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 06 diagnostic code subcode diagnostic message remedy 0170000D the data was the battery setting X Not an error Status information that a future software release will remove from error statistics 0170000E print head setting resistance was done S Not an error Status information that a future software release will remove from error statistics 0170000F machine was set to delevery setting S Not an error Status information that a future software release will remove from error statistics 01700010 factory setting was done Not an error Status information that a future software release will remove from error statistics 01700011 access card information Not an error Status information that a future software release will remove from error statistics 01700012 initialize service has been started S Not an error Hiu Status information that a future software release will remove from error statistics Optimail30 ISS Internati
11. eck modem configuration including Ea J4 1 Dialing parameters 2 External line number Master card required to set parameters The error may also be caused by a defect in the modem connection Please check the following 1 Cable securely connected to the postage meter 2 Cable securely connected to the telephone jack 3 The correct modem cable is being used Note the Optimail 30 uses a different modem cable than those used for Ultimail Mymail or T1000 Also make sure the telephone jack being used has a functioning telephone connection and dial tone The following problems may occur 1 The line to the telephone jack is not switched on 2 The cable is connected to a multiple jack that is already serving another device Refer also to Technican Info No 4 00A00003 line is busy at the moment please wait vl S Error may be caused by the following ET J4 1 Dialled number is busy gt Try again at a later time 2 Dialled number is incorrect gt Check number and settings 3 Modem parameters incorrect incomplete gt Refer to diagnostics code 00A00002 Master card required to set parameters Optimail30 release 1 0 ISS Internationaler Service Support page 13 of 28 email iss francotyp com created 16 06 2005 15 06 57 diagnostic code subcode diagnostic message remedy 00A00004 timeout during receive a package Communication terminated after connection established Dialled device Oo does not res
12. ed with a so called Starter Cassette which can make only about 1 3 as many franks as a regular cassette 00600026 although a letter has been ejected it is still not ejected or NY Customer can continue operation the sensor is blocking E ETa The error message can be confirmed It will reappear with the next power up This error causes the machine to extend the letter ejection time which results in fewer franks per unit of time 00600027 the cassette flap of the ink ribbon is open siy A Take the following steps E ETa 34 Make sure the cassette door is correctly closed gt Check the cassette door hinge mechanism It may disturb the encoder position sensor 00600028 the cassette flap of the ink ribbon is open and a letter is si Take the following steps still not ejected E IA Make sure the cassette door is correctly closed gt Check the cassette door hinge mechanism It may disturb the encoder position sensor 0060002A there may be still a printing problem because the recent S Warning for the user imprint wasn t successfully finished The machine has detected an error i e jammed envelope that resulted in an incomplete frank The error was not remedied The message warns the customer that if another frank is attempted the postage may be deducted even if no frank impression is printed Optimail30 release 1 0 ISS Internationaler Service Support page 8 of 28 email iss francotyp com created 16 06 2005
13. leporto remote payment operation must be carried out The customer can carry out the Teleporto operation 0060001F paper jam or torn ink ribbon casette no encoder pulses slz The CP reader indicates an envelope transport error although sufficient but cp says enough ink ribbon left A ink ribbon is present The machine is unable to process new encoder signals This can be caused by the following 1 Torn ink ribbon or jammed envelope 2 Friction in the ink ribbon cassette 3 Cassette slot door not correctly closed latched 4 Encoder disc loose 5 Encoder cable damaged or loose 6 Mainboard error Remedies For 1 2 gt Error may be remedied by installing a new cassette or re installing the current cassette Can be attempted by the customer For 3 gt Make sure cassette door is correctly closed This can be done by the customer For 4 5 6 gt Technician required Optimail30 release 1 0 ISS Internationaler Service Support page 7 of 28 email iss francotyp com created 16 06 2005 15 06 51 diagnostic code subcode diagnostic message remedy 00600023 ink ribbon empty soon slz This is a warning that the ink ribbon cassette will soon be spent CLI At the time of this warning there remain about 10 meters of ink ribbon available That represents about 80 franks including advertising slogan without BZL or additional text gt Replace ink ribbon cassette Note New machines are deliver
14. nged offset S Not an error Status information that a future software release will remove from error statistics 0170001B system s time base has been changed complete date amp S Not an error time O Status information that a future software release will remove from error statistics 0170001C data was part of the cliche Not an error Status information that a future software release will remove from error statistics 0170001D process of reauthorizing has been started Not an error Status information that a future software release will remove from error statistics 0170001E process of that has been started finished successfully S Not an error Hiu Status information that a future software release will remove from error statistics Optimail30 ISS Internationaler Service Support page 27 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 09 diagnostic code subcode diagnostic message remedy 0170001F software update was done Not an error Status information that a future software release will remove from error statistics Optimail30 ISS Internationaler Service Support page 28 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 09
15. nstall 4 Turn machine OFF and ON again and check whether the error occurs again 5 Install a new ink ribbon cassette and repeat steps 1 4 Steps 1 to 5 can be carried out by the customer Remote diagnostics can be used to detect a defective contact on the cassette CP chip If 1 to 5 do not help go to Service Mode and check CP contact The error may be caused by the following a CP chip reader writer has no connection to the mainboard gt check cable and connections b CP chip reader writer has no connection to the cassette gt cassette slot incorrectly fastened i e under tension c Cassette door can interfere with the encoder position sensor 00600005 no valid access card plugged or no valid account found slz Chipcard incorrectly inserted or non existent department account is FFF selected Re insert chipcard so that the chip on the card is on the left and faces away from the user Or Select only existing department accounts Optimail30 TSS Internationaler Service Support page 4 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 06 48 diagnostic code diagnostic message remedy 0060000B no valid postage selected siz Please select a valid product EN Note This error may also occur if the scale is re calibrated while a product is being selected During re calibration the weight amount is reset to 0 grams gt Repeat product selection 0060000D ink ribbon empty slz Tw
16. o possible causes A 1 Ink ribbon is completely spent 2 Ink ribbon use detection CP In both cases it makes sense to use remote diagnostics Service Mode to assess ink ribbon status If the ribbon use indicator shows 0 it does not necessarily mean the ink ribbon is completely spent like with T1000 There may be a small amount of unused ribbon This is a system requirement and an error 0060000F max number of imprints per day reached slz This is a warning message and not an error Ga ET a The machine cannot make more franks until after midnight and the start of the next day The maximum number of franks is set to 1 500 at the factory This setting can be changed in Service Mode 00600010 communication to PSD failed sl Communication error with the security module The error occurred either before or after the franking operation The error from the security module is recorded in both the diagnostics log and the diagnostics statistics Send remote diagnostics data to the Hotline Second Level Support Optimail30 ISS Internationaler Service Support page 5 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 06 49 diagnostic code subcode diagnostic message remedy 00600011 internal battery is low PSD battery tn PSD battery must be replaced Replace the internal battery on the PSD 00600012 external battery is low sl Indicates that the external battery must soon be replaced
17. ollowing pages transmission of the data is required for further analysis of the error message Optimail30 ISS Internationaler Service Support page 2 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 06 47 diagnostic code subcode diagnostic message remedy general 00000000 no error Note With Software gt 5 18 0 these diagnostics codes are no longer entered in the diagnostics list or statistics because this is not an error 00000001 Software error slz Turn machine OFF and ON FA Send remote diagnostics data if possible If not possible call Hotline Second Level Support 00000002 memory allocation failed slz Note With Software lt 5 18 0 this is not a memory error Indicates only that the telephone number was changed in connection to diagnostics code 01700007 00000003 PSD communication error slz Note With Software gt 5 18 0 these diagnostics codes are no longer entered in the diagnostics list or statistics because this is not an error Optimail30 ISS Internationaler Service Support page 3 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 06 48 diagnostic code subcode diagnostic message remedy franking 00600004 No valid ink ribbon cassette plugged slz Take the following steps A 1 Make sure the correct ink ribbon cassette for Optimail 30 with CP chip is being used 2 Make sure the cassette door is correctly closed 3 Remove cassette and re i
18. on CP PA CLI gt Replace ink ribbon 01600003 the current temperature of the print head is too high lz The temperature sensor indicates more than 40 Possible causes 1 Actual ambient temperature exceeds 40 which is outside the machine s allowed operating temperature range 2 Temperature sensor is defective and sending incorrect information Remedies a Turn machine OFF and let machine cool or move to another location b Check temperature indicated by the sensor This can be done by Remote diagnostics or in Service Mode 01600004 the current temperature of the print head is too low slz The temperature sensor indicates less than 10 Possible causes A 1 Actual ambient temperature is below 10 which is outside the machine s allowed operating temperature range 2 Temperature sensor is defective and sending incorrect information Remedies a Wait for machine to aclimatize or move to a warmer location b Check temperature indicated by the sensor This can be done by Remote diagnostics or in Service Mode Optimail30 release 1 0 ISS Internationaler Service Support email iss francotyp com page 22 of 28 created 16 06 2005 15 07 05 diagnostic code subcode diagnostic message remedy forensic 01700001 the system has been created Not an error Status information that a future software release will remove from error statistics 01700002 the s
19. onaler Service Support page 25 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 07 diagnostic code subcode diagnostic message remedy 01700013 authorize service has been started Not an error Status information that a future software release will remove from error statistics 01700014 reinitialize service has been started S Not an error Status information that a future software release will remove from error statistics 01700015 scrap service has been started S Not an error Status information that a future software release will remove from error statistics 01700016 lock out service has been started Not an error Status information that a future software release will remove from error statistics 01700017 reset HS Loop service has been started Not an error Status information that a future software release will remove from error statistics 01700018 reset HS Loop service has been started S Not an error Hiu Status information that a future software release will remove from error statistics Optimail30 ISS Internationaler Service Support page 26 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 08 diagnostic code subcode diagnostic message remedy 01700019 system s time base has been changed DLS time Not an error Status information that a future software release will remove from error statistics 0170001A system s time base has been cha
20. pond or connection interrupted Remedy gt Try again Communication terminated after connection established Dialled device does not respond or connection interrupted 00A00005 timeout during send a package Remedy gt Try again slz Communication terminated after connection established Dialled device X sends no carrier tone 00A00006 no carrier tone dedected on the line Remedy gt Try again and check telephone number Before technician service visit send data to remote server to check modem configuration and telephone number settings If necessary change settings Hotline and customer together Master card required to set parameters 00A00007 receiver is not answering sl Communication terminated after connection established Dialled device X does not respond or connection interrupted Remedy gt Try again Check TDC number by telephone Optimail30 ISS Internationaler Service Support page 14 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 06 58 diagnostic code subcode diagnostic message remedy 00A00008 general modem error Vi No communication between mainboard and modem May be caused by LE I 1 defect modem 2 defect mainboard Note The machine tests internal communication with the modem during power up This gives the customer the ability to test whether the modem is working by turning the machine OFF and then ON again 00A00009 dialstring was
21. ystem s lifecycle state changed from gt to Not an error Status information that a future software release will remove from error statistics 01700003 the data was the complete cliche o Not an error i Status information that a future software release will remove from error statistics 01700004 the data was a rate table Not an error Status information that a future software release will remove from error statistics 01700005 the data was located in the persistent storage o Not an error Status information that a future software release will remove from error statistics 01700006 a master card has been created o Not an error S Status information that a future software release will remove from error statistics Optimail30 ISS Internationaler Service Support page 23 of 28 release 1 0 email iss francotyp com created 16 06 2005 15 07 06 diagnostic code subcode diagnostic message remedy 01700007 a telephone number has been changed Not an error Status information that a future software release will remove from error statistics Status information that a future software release will remove from error statistics 01700009 the system s time base has been changed Not an error 01700008 the modem parameters have been changed D Not an error Status information that a future software release will remove from error statistics 0170000A a PVD has been performed Not an error Status information that a future software rele
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