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Hawker Beechcraft Warranty Training Manual

1. eene nennen nnn 29 SECTION 9 WAIVER AND 5 29 SECTION 10 APPLICABLE LAW AND DISPUTES esee nn nnne nri 30 SECTION 11 APPENDIGES 2 ierit ret nee eoo ecce eco tect suctencccecsegearsaceaceoseaussiengSez deaa AMNA Aia 30 SECTION 2 2 HEADINGS einer etn a araea 31 SECTION 13 ENTIRE AGREEMENT tiere lesen 31 APPENDIX Gm E 32 SECTION 1 6 annnm nne tiet Di ena teen neret 32 APPENDIX e etietoxsds iata ccv E sn 38 MONTHLY STATUS REPORTING 38 APPENDIX Qe Liao misisti couilles oss M o BM 40 SERVICE BULLETINS REQUIRED FOR ENROLLMENT eeeeeee tenen eene toten eats tn tatnen tns ttnsne 40 APPENDIX D oett Denier e ento ev e roast 42 NOTIFICATION OF AIRCRAFT SALE OR REGISTRATION NUMBER 42 THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page iv Hawker Beechcraft Corporation Support Plus AGREEMENT This agreement No lt lt gt gt the Agreement is entered into effective as of the lt lt Effective Datess Effective Date by and between HAWKER BEECHCRA
2. cessent nnne nnn 13 SECTION 1 COVERED UNDER THE PLAN 13 SECTION 2 EXCLUDED FROM COVERAGE UNDER 2 2 2 4 1 1 16 ARTICLE IV PROCEDURES UNDER THE 19 SECTION 1 AIRCRAFT OPERATION LABOR AND COMPONENT EXCHANGE 19 ARTICLE V STANDARD TERMS AND CONDITIONS 26 SECTION 1 PAYMENT 5 4 1 1 1 2024 1 4 4 4 12 4 2 1 26 SECTION 2 1 1 26 SECTION 3 TITLE 585 22 522 bise redeo deni sece 27 SECTION 4 CHARGES AND 5 1 1 111111111 1 nean 2827 SECTION 5 EXCUSABLE DELAY AND NONPERFORMANCE 28 SECTION 6 WARRANTY 29 SECTION 7 LIMITATION OF LIABILITY eene 29 March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page iii SECTION 8 SUPPORT SERVICES UNDER THE PLAN
3. Remember if the HBC Service Document offers warranty coverage and the warranty coverage has expired NEITHER Support Plus nor Supplemental Maintenance will cover the work It is the responsibility of the owner and service provider to monitor timely compliance within the guidelines of the HBC Service Document If you have any questions regarding this News You Can Use contact Barb Marcotte 316 676 3488 barb_marcotte hawkerbeechcraft com If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola_campbell hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response AD s via the Internet http www 1 airweb faa gov REGULATORY_AND _GUIDANCE_LIBRARY RGAD N SF MAINFRAMENETSCAPE4X OpenFrameSet Please note the Service Bulletins SB are no this Website for 90 days only At the conclusion of the 90 days the SB s can be found on the CD which is purchased by your facility Service Bulletins via the Internet WWW hawkerbeechcraft com Global Service Support Left column last item is Technical Publications select Right side 3 item is OSI Library select 1 time at site register free of charge Request with red must be completed Set up a password confirm and submit After 1 time registry your previously selected password will be requested Enter user name and password select sign on Se
4. Controlling Indicating TITLE IGNITION General Electrical Power Supply DEFINITION For turbine engines those units and components and associated mechanical systems or electrical circuits which furnish or control fuel to the engine beyond the main fuel quick disconnect and thrust augmentor fuel flow rate sensing transmitting and or indicating units whether the units are before or beyond the quick disconnect Includes coordinator or equivalent engine driven fuel pump and filter assembly main and thrust augmentor fuel controls electronic temperature datum control temperature datum valve fuel manifold fuel nozzles fuel enrichment system speed sensitive switch relay box assembly solenoid drip valve burner drain valve etc For reciprocating engines those units and components which deliver metered fuel and air to the engine The fuel portion includes the carburetor master control from the inlet side to the discharge nozzle s injection pumps carburetor injection nozzles and fuel primer The air portion includes units from the scoop inlet to the vapor vent return and the impeller chamber That portion of the system from the main quick disconnect to the engine which distributes fuel to the engine burner section and the thrust augmentor Includes items such as plumbing pumps temperature regulators valves filters manifold nozzles etc Does not include the main or thrust augmentor fuel control The main fu
5. Each claim must stand on it s own merit Do not imply liability responsibility or incompetence Words to Avoid Hawker e Don t use superlatives Very Unbelievable Extremely Unacceptable Words without an explanation BROKEN use only if part is separated by force into two or more pieces Be specific in describing the location cause and description of the break BURN use only if an actual fire with flames has occurred and this information must be included in the narrative FAIL use only if describing an annunciator indication Use spaces between f a i in that event to permit entry of the claim into our system FEW SEVERAL SOME MANY must quantify how many INOP if a part has no response whatsoever to applied power describe as no response to applied power NOTINSTALLED PROPERLY please explain specifically what is meant WORN Material or part consumed as a result of exposure to operation or usage Please note Not a warranty squawk snag Worn material or parts are not covered by warranty Never Use Unserviceable Deteriorated Breach Disintegrated Defect Bad Critical Damaged Dangerous Doesn t work Excessive Faulty Imperfection Malfunction Negligent Problem Unbelievable Unreliable Warrant Details Numbers Sides Hawker E eran Be specific Instead of some several or fe
6. Hawker Beechcraft Warranty Training Manual Legal Warranty Documents Acceptable langt Any kind of claim Warranty Support Plus Service Bulletins Post Delivery Commitments Goodwill Etc 2 2 Writing Squawks The next person to read your write up wasn t there when it happened or when you wrote it MAKE IT PERFECTLY CLEAR 2 Who will see the claim Hawker E eran Once the claim is received at Hawker Beechcraft Corporation it is possible that all of the people departments listed below will review the claim data Warranty claims administrator Technical service in house and field support HBC Receiving HBC Quality Engineering Parts Suppliers FAA When Writing Any Document Keep in Mind That It May Be Produced In A Lawsuit Involving Both Our Companies Detail are important Hawker Reechcratt hell INCORRECT The door handle is broken CORRECT The door handle has no recoil action INCORRECT The h stab would not operate CORRECT e The h stab would not operate at temperatures below 15 C in flight Examples of terms for use in squawks LEAKS CHAFFED SPALLED CRACKED UNDERSIZED OVERSIZED UPSIDE DOWN INTERMITTENT O Writing Squawks Be brief concise and complete but give us all the details Every claim must include a squawk fix and ops check
7. WARRANTY CLAIM FROM SHIP TO Hawker Beechcraft Parts amp Distribution 370 N WEBB ROAD EAST DOCK BLDG 66 WICHITA KS 67206 DELIVER TO WEST DOCK BLDG 66 Zawar Doc 852 2002 Date January 3 2002 original issue date To Hawker Beechcraft Corporation Authorized Service Centers This letter serves to update and expand existing HBC policies for submission and follow up on all New Part Return claims submitted for reimbursement W1 REJECTED WARRANTY CLAIM VS NEW PART RETURN CLAIM W1 REJECTED WARRANTY CLAIM Mis Identified Part for example part is stamped with a left hand part number but it is actually a right hand part Mis Manufactured parts please carefully identify Installed Does not fit If installed it is a W1 Rejected claim if it has not flown NEW PART RETURN CLAIM Shortages in shipment must report in 10 days Z02 Kit shortages Z03 Catalog Errors 204 Ordered in Error Z05 Packaging Insufficient by HBP amp D Z06 Expired shelf life items Z07 Continued on page 2 Zwar Wrong part shipped for example ordered a gasket but received a bolt Z09 Duplicate shipment Z17 Improper paperwork for example serial number on part and paperwork do not match 725 NOTE These guidelines are being issued in an effort to reduce refiles Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have
8. What is Covered 1 Scheduled inspections and maintenance 2 Components and related consumables to support any scheduled or unscheduled component removals but limited to the aircraft s original configuration as delivered into service by HBC 3 Overhaul time limited items 4 HBC recommended and mandatory service bulletins to include kits components and labor when performed at an HBC ASC and only when there was no coverage offered by the service bulletin 5 Normal wear items such as brakes tires brushes o rings seals sealants filters etc 6 Airframe systems environmental flight controls electrical hydraulic etc 7 Bulb replacements 8 Required adjustments lubrication or rigging 9 Flat rate labor charges when accomplished by HBC or any appropriately rated ASC for scheduled unscheduled maintenance requirements covered by the plan Troubleshooting labor if required is limited to 15 of the published flat rate 10 Warranty coverage if in effect takes precedence over Support Plus coverage Support Plus What coverage is excluded from the program Includes but is not limited to 1 Supplier vendor optional recommended or mandatory service bulletins 2 HBC optional service bulletins 3 Engine maintenance such as compressor washes unless specifically called out in the HBC maintenance manual 4 Consumables Servicing items such as fuel lubrication oil hydraulic oil water or waste systems oxygen
9. polishing daily turn around upholstery wear and tear broken or cracked trim interior or exterior scratches FOD Preventable corrosion Environmentally induced corrosion Erosion Bent or broken steering stops Labor to cannibalize parts for customer convenience Overtime travel time or call out charges Hangar storage Parts changed as a precautionary measure no squawk snag Test flights and or pilot and fuel charges Machine charges shop equipment Loaner or rental equipment fees beyond fair and necessary repair time Insurance premiums or any issue related to accidents or any resultant damage thereof Abuse accident negligence acts of God foreign object damage theft or environmentally induced corrosion failure to comply with recommended Beech Hawker Hawker Beechcraft Corporation manuals or bulletins or any other written instructions as to inspections maintenance or operation Damage resulting from acts of war or any acts of belligerence Customer requests Repairs to sealed supplier parts without prior written approval from HBC Warranty Pre and post flight inspections Pre buy inspections unless valid supplemental maintenance exists aircraft must still be owned by and titled to the original owner and the regularly scheduled inspection being performed must be due Mistakes or errors caused by HBC ASC or other FBO maintenance practices If you have any questions please contact your Hawker Beechcraft Corporati
10. 45 45 XX would identify the Central Maintenance System itself SYS SUB SYS CHAP SECTION 00 10 20 30 50 60 SYS SUB SYS CHAP SECTION 45 00 5 thru 19 20 thru 49 50 thru 59 TITLE CABIN SYSTEMS General Cabin Core System Inflight Entertainment System Exterrnal Communication System Cabin Mass Memory System Cabin Monitoring System Miscellaneous Cabin System TITLE CENTRAL MAINTENANCE SYSTEM CMS General CMS Aircraft General CMS Airframe Systems Central Maintenance System CMS Structures DEFINITION Those units and components which furnish a means of entertaining the passengers and providing communication within the aircraft and between the aircraft cabin and ground stations Includes voice data music and video transmissions Does not includeSATCOM HF VHF UHF and all transmitting receiving equipment antennas etc which are covered in Chapters 23 or 46 That portion of the system used to accomplish the integrated functional control operation testing and monitoring of cabin systems and to increase cabin comfort such as active noise control Includes items such as controllers cabin control panels handsets signs loudspeakers etc That portion of the system used to entertain the passengers with music video information games etc Includes items such as controllers cabin control panels audio and video equipment etc Tha
11. Date April 18 2011 To All HBC Authorized Service Centers and Customer Subject Aero Controlex Cables Proper recoiling and packing This NEWS YOU CAN USE is being issued as a reminder on the proper uncoiling recoiling and packing of all Aero Controlex Cables including but not limited to part numbers 1606460 003 390 389006 0015 and 390 389006 0017 Parts returned coiled incorrectly will be returned to the purchaser as damaged returned good See instruction below on proper handling and preparation For a complete overview of design operation handling and installation information please contact your warranty administrator 3 Handling 3 1 Preparation Before uncoiling the Control check for the proper part number and indemnification This information is usually e Rev NR marked on the Control sleeve 11 April 2001 3 2 The Control is shipped in a lazy i e large radii This Uneuing the Control configuration places an equal number of bends and reversal on the Control thereby equalizing the race length Uncoiling of the Control for installation is in Figures 6a through 6f After uncoiling the Control should be laid straight Grasp one end and shake the Control This procedure aligns the races internally and removed any twisting After straightening actuate the Control to verify there is smooth travel without any binding or sticking The Controls is shipped in 6b Hold the Control upright in Starting
12. Date February 3 2010 To All Hawker Beechcraft Service Centers Subject Obligations of Hawker Beechcraft Service Centers Service Center Policy Manual Section 10 New Part Return Claims This letter serves to notify you of the new part numbers for ordering part returns labels from Hawker Beechcraft Corporation Warranty Core Returns Warehouse Hawker Beechcraft Parts Div 370 N Webb Rd West Dock Bldg 66 Wichita KS 67206 Labels Blue Exchange Core P N 902 010 1209 Red Warranty P N 902 008 1209 New Part Returns Warehouse Hawker Beechcraft Parts Div Heritage Business Park Heritage Business Park 801 Industrial Blvd Suite 100 Grapevine TX 76051 Label Orange New Part returns P N 902 009 1209 Labels can be ordered through the Technical Material Distribution Center Domestic 1 800 796 2665 International 1 316 676 8238 To order online by the part number go to http oubs hawkerbeechcraft com Or send an e mail to tmdc hawkerbeechcraft com Just a reminder Please be certain that the proper paperwork is attached to each part returned to Hawker Beechcraft It is critically important to our receiving process that proper paperwork is with each part and that each part is clearly marked as a New Part return OR as an Exchange Core OR as Warranty Please help us speed the credit process by clearly marking each part Please note Parts received without proper paperwork will be returned collect 14 days af
13. Do permanent repair at the earliest opportunity Leakage that requires immediate permanent repair y FIL E CDVER Not more than 1 drip a second inboard of rib 8 a Any leak caused by a crack or other structural damage or defect EXISTS b Any leak more than those quoted in paragraph 1 A 2 SFE BOTTA B Drain tank and purge of fumes wing and ventral tanks OF P AGE Equipment Material Part Item No Venturi exhauster Local supply Compressed air supply Loca supply 1 2 3 4 5 6 2 Defuel the tank Chapter 12 SERVICING FUEL Drain any residual fue through the fuel and water drains Remove the tank manhole cover s Chapter 28 MANHOLE COVERS AND ACCESS PANELS Remove the filler cap Install a suitable venturi exhauster to which a compressed air supply can be connected Connect the air supply maintain a flow of air until all traces of have been removed from the tank Disconnect the air supply Remove the exhauster Install the filler cap When the associated maintenance to the tank has been completed install the fuel drain and manhole cover s Chapter 28 MANHOLE COVERS AND ACCESS PANELS EFFECTIVIT Y en PLEASE MAP LEAK AREAS Amb ae P FAK TD YOuR ADMINISTRATOR 24 55 i Duncan Aviation Battle Creek Fuel Leaks N990HC Right Wine Top Class one 90 Class two 9 Class hree 0 Right Wing Bottom Class one
14. If you do not know the other facility s notification number please mention in your narrative that the part claim will be filed by name of other center If you source a part from someplace other than HBP amp D and that part did not originate from HBP amp D you may only file for free replacement part excludes avionics and engines which must be sourced from the applicable Supplier Keep in mind if you take this option the installed part not from HBP amp D does not carry our warranty but rather the outside source s coverage Use NONHBC as the aircraft s n when a HBP amp D part fails on a NONHBC plane with the make model and serial number of that a c included in the narrative Warrantable paint and interior issues are only covered for 2 years on all HBC airplanes unless the contracted coverage is shorter such as a used airplane This means that a new 400XP having 5 years HBC basic warranty still only has two years on paint and interior items see the Airplane Warranty statement Continued 12 21 2010 Continued from page 1 New airplanes having no maintenance coverage may still have squawk type adjustments and rigging filed up to the first inspection or the first 100 hrs if operated under part 135 This does not include bulbs tires oil changes inspections etc Sometimes the only correct solution to an airplane issue is to Call Your Warranty Claims Administrator Kathy Neukirch Service Bulletins 316 676 7193 Carla
15. Spare Part Warranty Karren Gasche 316 676 8644 or karren_gasche hawkerbeechcraft com Kay Brewster 316 676 7034 or kay _brewster hawkerbeechcraft com Marilyn Morton 316 676 7282 or marilyn_morton hawkerbeechcraft com Or call 800 429 5372 select 7 then ask for your Claims Administrator Service Bulletins Kathy Neukirch 316 676 7193 or Kathy neukirch hawkerbeechcraft com Support Plus Domestic Carla Walls 316 676 3297 or carla_walls hawkerbeechcraft com International Jorge Tomas 316 676 7280 or Jorge _tomas hawkerbeechcraft com Ravy Son 9 316 676 3049 son hawkerbeechcraft com Special Programs Donna Stewart 316 676 1413 or donna_stewart hawkerbeechcraft com W1 Rejected Out of box Parts rejected prior to first flight can be installed not flown Diana Miller 316 676 5815 or diana_miller hawkerbeechcraft com Carol Venegas 316 676 2458 carol_veneqas hawkerbeechcraft com New Part Returns Diana Miller 316 676 5815 or diana millerrohawkerbeechcraft com Carol Venegas 316 676 2458 venegas Qhawkerbeechcraft com Please note these are shipped to Grapevine TX only and can be restocked New Part Returns cannot have been installed Cores Diana Miller 316 676 5815 or diana_miller hawkerbeechcraft com Carol Venegas 316 676 2458 HBC WEB Shelly Riedel 316 676 3685 or 1 888 727 4344 optio
16. fifteen 15 days from the date of such request HBC reserves the right for an additional sixty 60 days from the date of requesting supporting information to conduct an investigation by HBC or any supplier designated by HBC to settle such claim under the Plan If the Owner has not received notification from HBC that Fault not Found was determined upon investigation by HBC or any supplier designated by HBC within ninety 90 days from the date of HBC s receipt of the returned component any resulting Fault not Found charges to the Owner related to such claim will be waived by HBC 1 11 Component Subject to Abuse 1 11 1 Upon determination by HBC or any supplier or repair or overhaul facility designated by HBC that any unserviceable component of the Owner has been subjected to abuse such unserviceable component will not be eligible for an exchange under the Plan pursuant to the provisions of this Agreement Notwithstanding any other provision in this Agreement to the contrary in such a case HBC will send an invoice to the Owner for an amount equal to the full retail price for any serviceable component to be supplied by HBC to the Owner less any core credit for the unserviceable component if applicable The Owner will pay HBC s invoice in accordance with the provisions of Article V Section 1 of this Agreement 1 12 Component Condition and History 1 12 1 Any unserviceable component returned to HBC or any supplier or repair or overhaul facility
17. indicators wiring warning systems etc SYS SUB SYS CHAP SECTION 30 00 10 20 30 50 60 70 80 TITLE ICE AND RAIN PROTECTION General Airfoil Air Intakes Pitot and Static Windows Windshields and Doors Antennas and Radomes Propellers Rotors Water Lines Detection DEFINITION Those units and components which provide a means of preventing or disposing of formation of ice and rain on various parts of the aircraft Includes alcohol pump valves tanks propeller rotor anti icing system wing heaters water line heaters pitot heaters scoop heaters windshield wipers and the electrical and heated air portion of windshield ice control Does not include the basic windshield panel For turbine type power plants using air as the anti icing medium engine anti icing is contained under Air System That portion of the system which is used to eliminate or prevent the formation of ice on all airfoil surfaces Includes wings airfoil sections of the empennage and pylons That portion of the system which is used to eliminate or prevent the formation of ice in or around air intakes Includes power plant cowling anti icing That portion of the system which is used to eliminate or prevent the formation of ice on the pitot and static systems That portion of the system which is used to eliminate or prevent the formation of ice frost or rain on the windows windshields and doors
18. is specific to HBC aircraft for component installation or servicing and which can be used only once but excluding readily available standard maintenance consumables fluids and compounds or standard aircraft hardware DESIGNATED SERVICE LIFE means the serviceable life hours cycles calendar time of any component defined by maximum permitted life service life restrictions or temporary life restrictions as listed in any applicable publications or instructions Any component will be removed from service immediately after having achieved its designated service life in order to be overhauled refurbished or replaced as may be applicable For purposes of this definition service life restrictions means the point s in time specified by HBC and or any of its suppliers when any component will be refurbished or replaced and temporary life restrictions means the point s in time specified by any appropriate Airworthiness Authority when any component will be overhauled refurbished or replaced as may be applicable DISCRETIONARY INSPECTION means any premature inspection of the Aircraft or its components at the Owner s discretion or convenience prior to achieving the applicable inspection interval or tolerance as specified in any applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation HBC Aircraft Maintenance Manual and or that is not in compliance with all appropriate
19. 00 50 10 50 20 50 30 50 50 50 60 52 00 52 10 52 20 52 30 52 40 52 50 52 60 52 70 52 80 53 00 54 00 54 10 54 50 55 00 TITLE DEFINITION Power Plant Engine Engine Fuel And Control Ignition And Starting Air Engine Controls Indicating Exhaust Oil Cargo And Accessory Compartments General Cargo Compartments Cargo Loading Systems Cargo Related Systems Accessory Compartments Insulation Doors General Passenger Crew Emergency Exit Cargo Service Fixed Interior Entrance Stairs Door Warning Landing Gear Fuselage General Nacelles Pylons General Nacelle Section Pylon Stabilizers General SYS CHAP SUB SYS SECTION 55 10 55 20 55 30 55 40 56 00 56 10 56 20 56 30 56 40 57 00 57 10 57 20 57 30 57 40 57 50 57 60 57 70 57 90 61 00 61 10 61 20 61 30 61 40 61 50 62 00 63 00 64 00 65 00 66 00 67 00 TITLE DEFINITION Horizontal Stabilizer or Canard Elevator Vertical Stabilizer Rudder Windows General Flight Compartment Passenger Compartment Door Inspection and Observation Wings General Center Wing Outer Wing Wing Tip Leading Edge and Leading Edge Devices Trailing Edge and Trailing Edge Devices Ailerons Spoilers Wing Folding System Propellers Propulsors General Propeller Assembly Controlling Braking Indicating Propulsor Duct Rotors Rotor Drives T
20. 100 1 3015 Lamp Assembl 101 380084 1 100 380084 3 Controller Light bulbs 7341 Cabin and Galley Bar Lights and bulbs AL1235T600B amp AS1235T311B AL1235 998502 13 00033300 1 811C2 5B28LSLS S27C2 5B28LS awher AJeechcraft Doc 852 05 0022R1 852 05 0022 dated February 28 2005 Date April 12 2012 To Authorized Service Centers Subject Warranty Paint Interior Authorization Revised dollar amount requiring pre authorization letter Reference Service Center Support Policy Manual Section 10 Should the condition of the exterior paint or the interior finish appear to warrant repair the Authorized Service Center ASC will notify the Warranty Department at HBC in writing noting the areas involved and the nature of the condition Any rework that exceeds 5 000 00 will require pictures of the condition a detailed description of the affected areas using the Warranty Paint Application located on the HBC ASC Website and an estimate of the cost for the complete repair before approval will be granted to proceed Claims for work exceeding 5 000 00 accomplished without prior approval will result in claim denial and will not be approved for payment The change in policy is an increase in amount from 3 000 00 to 5 000 00 for minor repairs We feel that this increase will aid in our mutual goal of fast and efficient service to the customer This change will be incorporated in the next revision of your Service Center Support Policy M
21. CHAP SECTION 81 00 10 20 SYS SUB SYS CHAP SECTION 82 00 10 20 30 40 SYS SUB SYS CHAP SECTION TITLE STARTING General Cranking TITLE TURBINES General Power Recovery Turbo Supercharger TITLE WATER INJECTION General Storage Distribution Dumping and Purging Indicating TITLE DEFINITION Those units components and associated systems used for starting the engine Includes electrical inertia air or other starter systems Does not include ignition systems which are covered in Chapter 74 IGNITION That portion of the system which is used to perform the cranking portion of the starting operation Includes items such as plumbing valves wiring starters switches relays etc DEFINITION For reciprocating engines only Includes power recovery turbine assembly and turbo supercharger unit when external to the engine The turbines which extract energy from the exhaust gases and are coupled to the crankshaft The turbines which extract energy from the exhaust gases and drive an air compressor DEFINITION Those units and components which furnish meter and inject water or water mixtures into the induction system includes tanksm pumps regulators etc That portion of the system which is used for the storage of water or water mixtures Includes tank sealing attachment of bladder type cells ventilating system cell and tank interconnectors filling systems etc That portion of the s
22. Core Returns Warehouse Hawker Beechcraft Parts Div 370 N Webb Rd East Dock Bldg 66 Wichita KS 67206 Labels Blue Exchange Core P N 902 010 1209 Red Warranty P N 902 008 1209 New Part Returns Warehouse Hawker Beechcraft Parts Div Heritage Business Park 801 Industrial Blvd Suite 100 Grapevine TX 76051 Label Orange New Part returns P N 902 009 1209 Labels can be ordered through the Technical Material Distribution Center Domestic 1 800 796 2665 International 1 316 676 8238 To order online by the part number go to http oubs hawkerbeechcraft com Or send an e mail to tmdc hawkerbeechcraft com Just a reminder Please be certain that the proper paperwork is attached to each part returned to Hawker Beechcraft It is critically important to our receiving process that proper paperwork is with each part and that each part is clearly marked as a New Part return OR as an Exchange Core OR as Warranty Please help us speed the credit process by clearly marking each part Please note Parts received without proper paperwork will be returned collect 14 days after the date of written request for information if HBC has not received the data requested Thank you If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC _Warranty hawkerbeechcraft com Warranty Part Returns Contact List Standard Warranty amp
23. Exit doors used to facilitate evacuation that are not normally used for exit Includes items such as structure latching mechanisms locking units handles insulation lining controls attach attached fittings etc Exterior doors used primarily to gain access to cargo compartments Includes items such as structure latching mechanisms motors handles insulation lining controls integral steps ramps handrails attach attached fittings etc Exterior doors used primarily to gain access for servicing aircraft systems and equipmentand miscellaneous exterior doors used to fulfill system functions Includes items such as structure latching mechanisms handles insulation lining controls integral steps handrails attach attached fittings etc Doors inside the fuselage installed in fixed partitions Includes items such as structure latching mechanisms handles lining attach attached fittings etc Does not include doors installed in movable partitions which are covered in Chapter 25 Stairs which operate in conjunction with but are not an integral part of entrance doors Stairs whose primary structure is a door shall be covered under the appropriate topic Includes items such as structure actuating mechanisms and controls handrails attach attached fittings etc That portion of the system which is used for the powered operation of the doors and or to indicate whether the doors are closed and properly latched Includes items suc
24. Hawker Agreement Final 4 6 2012 docx March 2012 Page 21 1 6 2 Excluding Collins and Honeywell avionics engines APU and MedAire services parts and components as applicable all component repairs and overhauls performed under the Plan will be the responsibility of HBC or HBP amp D whether used by HBC a maintenance facility or the Owner 1 6 3 For any unscheduled component removal with respect to any unserviceable component with a designated service life HBC in its sole discretion may provide a serviceable component which is not new but of known time since last overhaul with at least fifty percent 50 of its designated service life remaining 1 6 4 Any component exchanged by HBC or HBP amp D with the Owner under the Plan will be for the replacement of any component installed on the Aircraft Any component covered under the Plan will be an original component supplied by HBC or a component subsequently procured from HBC or HBP amp D as a spare or replacement component HBC reserves the right to provide HBC preferred components as a replacement in lieu of an exact replacement part 1 6 5 The Owner will at its own cost or expense supply all the labor and or material for any painting or decorative requirements of the Owner with respect to any component exchanged by HBC or HBP amp D with the Owner under this Agreement resulting from any optional equipment or modifications incorporated in the Aircraft by the Owner 1 6 6 HBC or its applicable c
25. O Your Work Order or other supporting document should be faxed to your Claims Administrator 316 676 3340 or scanned and emailed Outside Service Invoices please fax or email a copy of the invoice with the notification number included on it the same day the claim is entered Turn time on labor claims is on an average 3 days so we can speed up your credit if we have the document in hand No markup is allowed for any outside invoices covered under warranty Deferred coverage when squawks are made known to your facility but the airplane cannot be scheduled in until after the coverage expires HBC Warranty must be notified of the deferred items via email or fax PRIOR TO the expiration of coverage If you use fax please be certain to retain your dated proof of send There is a 90 day limit to begin the work from the date of notification Please note notification to HBC of deferred items does not guarantee coverage if the item is non coverable Parts over 500 ordered directly from a different HBC Authorized Service Center The part you source from a different ASC must have been originally sourced from HBP amp D to be filed for credit The Service Center holding the valid HBP amp D PO must file the W2 claim for the part They should use your shop code if the work was done in your shop For valid claims HBC will pay list price and ASCAP You may file your own W5 claim for your labor Please cross reference the two notification numbers if possible
26. Riedel 316 676 3685 or 1 888 727 4344 option 3 or email michelle riedelghawkerbeechcraft com Claim Entry System Errors Liz Buessing 316 676 2713 or Elizabeth _buessing hawkerbeechcraft com and provide your customer number and your claim number Revised November 14 201 1 Hawker eechcraft NEWS YOU CAN USE Doc 852 04 001 Revision 24 January 8 2004 To All Customers and Authorized Service Centers Subject Hawker Beechcraft Corporation HBC Service Documents Service Bulletins Safety Communiqu s News letters faxes etc NOTICE Expired HBC Service Documents WILL NOT be covered by HBC without written consent approval by HBC Warranty PRIOR to the expiration of the Service Document This newsletter is issued to clarify coverage of Service Documents If the plane has Support Plus or Supplemental Maintenance follow the criteria listed below for HBC coverage on HBC Service Documents Support Plus Support Plus MUST be active not expired Support Plus covers HBC Safety Communiqu s Airworthiness Directives AD s Mandatory and Recommended HBC Service Bulletins when there is no warranty coverage offered in the HBC Service Document Supplemental Maintenance e Supplemental Maintenance MUST be active not expired e Supplemental Maintenance FM8 covers HBC Mandatory Service Bulletins HBC Safety Communiqu s and AD s except engines when there is no warranty coverage offered in the HBC Service Document
27. Rotable Exchange parts are to be used for all warranty or maintenance Issues with REPAIR used first if available If a Rotable is not available within a reasonable amount of time of the PO being placed with HBP amp D prior written approval must be obtained from HBC Warranty to order NEW Again HBC Warranty approval is required if installing NEW need approvals in writing via fax or e mail Under all circumstances the most economical maintenance action should be taken i e overhaul repair versus replacement if called out in the maintenance manual In addition all warranty claims should be filled with a repaired part if available The purchase of overhauled and new parts will only be reimbursed if a repaired part was not available through HBP amp D If the Authorized Service Center or customer elects to purchase a warranty part from an outside source a no charge replacement part will be sent as a warranty settlement except for avionics or engine coverage which must be obtained directly from that 15 16 17 18 19 20 21 22 supplier Avionics and engine parts must be submitted through the source of purchase to the appropriate supplier Also the outsourced part being installed then has NO future coverage through HBC HBC prior approval is required for field repairs on Supplier parts and is rarely granted Approvals in writing via fax or e mail MUST be obtained from HBC Warranty prior to any repair of a Supplier Pu
28. SYS SUB SYS CHAP SECTION TITLE DEFINITION 115 Flight Simulator Systems Systems required for simulator operations For subsystem section assignments and descriptions see International Air Transport Association IATA document Simulator Documentation Requirements 2000 Peel Street Montreal Quebec Canada H3A 2R4 phone 514 985 6330 SYS SUB SYS CHAP SECTION TITLE DEFINITION 116 Flight Simulator Cuing Systems Simulator systems that provide perceptual cues to the crew in training For subsystem section assignments and descriptions see International Air Transport Association IATA document Simulator Documentation Requirements IATA 2000 Peel Street Montreal Quebec Canada H3A 2R4 phone 514 985 6330 Support Plus Support Plus Contact List Support Plus Contracts Information Derek Taylor 316 676 0448 or supportplus hawkerbeechcraft com Cherie Parker 316 676 0448 or supportplus hawkerbeechcraft com Support Plus Claim Settlement Carla Walls 316 676 3297 or wallsighawkerbeechcraft com Support Plus Claim Entry or System Errors Elizabeth Buessing 316 676 2713 or hbc_warranty hawkerbeechcraft com WEB related questions such as cannot log into the network or need to set up a new person for access Shelly Riedel 316 676 3685 or 1 888 727 4344 option 3 or email michelle riedelohawkerbeechcraft com Revised April 2012 Support Plus Coverage Parts and Labor
29. a result of exposure to operation or usage Please note Not a warranty squawk snag Worn material or parts are not covered by warranty If a specific squawk snag cannot be determined please be sure to describe either what is happening that should not be OR what is not happening that should be Contact Warranty if you have terminology questions not satisfied by the information in this booklet Fax 316 676 3340 Phone 316 676 7193 Email hbc warranty 9 hawkerbeechcraft com Abrasion Arced Axial play opp to lateral play Backlash Bell mouthed ex valve guides Bent Binding Blend Blister Blow out Blown Bowed Brinelled Broken A An area of roughened scratches or marks usually caused by foreign matter between moving parts or surfaces Visible effects scorch spots fused metal of an undesirable electrical discharge between two electrical connections The back and forth movement of a part along the line shaft tube or bolt about which it rotates usually a bearing B The lost motion between two mating gear teeth the amount the first has to move owing to distance between tooth contact surfaces Wear in bearings guides esp valve guides Sharp deviation from original line or plane usually caused by lateral force Restricted movement such as tightened or sticking condition resulting from misalignment or jamming To form or smooth metal or fiberglass so there is no sharp change or
30. and Variable Aerodynamic Fairings Gust Lock amp Dampener Lift Augmenting SYS CHAP SUB SYS SECTION 28 00 28 10 28 20 28 30 28 40 29 00 29 10 29 20 29 30 30 00 30 10 30 20 30 30 30 40 30 50 30 60 30 70 30 80 31 00 31 10 31 20 31 30 31 40 31 50 31 60 31 70 32 00 32 10 32 20 32 30 TITLE DEFINITION Fuel General Storage Distribution Dump Indicating Hydraulic Power General Main Auxiliary Indicating Ice and Rain Protection General Airfoil Air Intakes Pitot and Static Windows Windshields and Doors Antennas And Radomes Propellers Rotors Water Lines Detection Indicating Recording Systems General Instrument and Control Panels Independent Instruments Recorders Central Computers Central Warning Systems Central Display Systems Automatic Data Reporting Systems Landing Gear General Main Gear and Doors Nose Gear and Doors Extension and Retraction SYS CHAP SUB SYS SECTION 32 40 32 50 32 60 32 70 33 00 33 10 33 20 33 30 33 40 33 50 34 00 34 10 34 20 34 30 34 40 34 50 34 60 35 00 35 10 35 20 35 30 36 00 36 10 36 20 37 00 37 10 37 20 38 00 TITLE DEFINITION Wheels and Brakes Steering Position And Warning Supplementary Gear Lights General Flight Compartment Passenger Compartment Cargo and Service Compartments Exterior Emergency Lighting
31. and distributor in those systems where they are separate units Includes items such as ignition harness high tension leads coils as used in low tension systems spark plugs igniters etc That portion of the system which provides a means of rendering the electrical power supply inoperative Includes items such as ignition switches wiring connectors etc SYS CHAP SUB SYS SECTION 75 00 10 20 30 TITLE AIR General Engine Anti Icing Cooling Compressor Control Indicating DEFINITION For turbine engines those external units and components and integral basic engine parts which go together to conduct air to various portions of the engine and to the extension shaft and torquemeter assembly if any Includes compressor bleed systems used to control flow of air through the engine cooling air systems and heated air systems for engine anti icing Does not include aircraft anti icing engine starting systems nor exhaust supplementary air systems That portion of the system which is used to eliminate and prevent the formation of ice by bleed air in all parts of the engine excluding power plant cowling which is covered under Chapter 30 Includes items such as valves plumbing wiring regulators etc Electrical anti icing is covered in Chapter 30 That portion of the system which is used to ventilate the engine and accessories Includes items such as valves plumbing wiring jet pumps vort
32. and tire inspection which will reduce aircraft down time This will allow Main Wheel Assembly to have an improved inspection program and will not require the ASC or Customer to track tire changes for NDI history The ASC or Customer will still have the option of performing their own main wheel assembly inspections however the ASC or Customer will be responsible for maintaining tire change records for future NDI inspections Per the date noted above all Main Wheel Assemblies will be removed and sent to Aircraft Specialties Inc 3336 South 66th Avenue Circle Omaha Nebraska 68106 Phone 402 391 5693 Fax 402 391 8578 Aircraft Specialties Inc ASI will provide an NDI inspected wheel and new tire assembly upon receipt of the removed assembly within 48 hours A claim will be filed to HBC Warranty for Support Plus Parts and Labor covered aircraft for the flat rate to remove and replace the wheel and tire assembly and the invoiced costs from ASI Please make sure a copy of the ASI invoice is attached to your filed claim Please note since the Authorized Service Center or Customer will now only remove and replace the assembly the current flat rate of 4 5 hours will be updated to 1 0 hours Reference flat rate for P N 390 811000 0001 Wheel amp Tire Assembly If you have any questions on this new program please contact your warranty administrator Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If yo
33. applicable to the whole airplane The information shall be concise and preferably in tabular or chart form 00 10 20 30 SYS SUB SYS CHAP SECTION 18 00 10 20 General Replenishing Scheduled Servicing Unscheduled Servicing TITLE VIBRATION AND NOISE ANALYSIS HELICOPTER ONLY GENERAL VIBRATION ANALYSIS NOISE ANALYSIS Precautions to be observed in servicing a particular tank or reservoir such as grounding and prevention of fire hazards shall be clearly stated Instructions regarding access to any out of the way or unusual places requiring service shall be given A diagram showing location of regular and emergency servicing points shall be included No step areas or walkways leading to any tank in a wing or hull with necessary precautions shall be indicated Those instructions necessary for the replenishment of fuel oil hydraulic fluid water other fluids tire pressure etc Tank and reservoir capacities in U S imperial and metric measure shall be included ANA or other standard specification number and grade Gf applicable of fuel oil fluid and other material used shall be given Specifications and grades should be shown grouped on one page to facilitate revisions For fuel give expansion volume total fuel capacity sump capacity net fuel capacity as applicable for each tank For oil give allowance for expansion Those instructions necessary to carry out servicing th
34. be detailed regarding the maintenance task level for parts and labor 1 7 4 Provided that it has received all required documentation upon acceptance of a valid claim HBC will issue to the Owner a credit for the amount of such repair labor charges Costs associated with such labor will be the responsibility of HBC only to the extent that HBC would have been responsible had the work been accomplished at the Service Facility The Owner will be responsible for any costs over and above the amount that would have been charged by or to HBC for like or similar work at the Service Facility Such credits may be used by the Owner for future purchases of goods or services for the Aircraft from HBC 1 7 5 The Owner hereby forever releases and discharges HBC from any obligation liability claim action or proceedings with respect to any repair work performed by non HBC authorized service facilty pursuant to the foregoing provisions of this Section 1 7 Accordingly the Owner hereby agrees to pursue any claim that it may have with respect to any repair work performed by a non HBC Authorized service facility solely and exclusively and to the complete exoneration of HBC THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 23 1 8 Discretionary Removal 1 8 4 In the case of discretionary removal of any component HBC will send an invoice to the Owner for an amount equal to the full retail price
35. charge during the term of the Plan WHEREAS The Owner wishes to contract with HBC to cover the Aircraft under the Plan NOW THEREFORE in consideration of the mutual terms and conditions herein contained Based on the above HBC and the Owner agree as follows March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 2 ARTICLE CONTACT INFORMATION SECTION 1 CONTACTS NOTICES and BILLING 1 1 Each party agrees to notify the other party of any change to the contact information referenced herein The Owner further agrees to notify HBC of any change in registration of the Aircraft or of any pending or actual sale of the Aircraft title transfer using Appendix D attached hereto 1 2 Until changed by written notice given by either party to the other the contact addresses and numbers of the parties for the purposes of this Agreement will be as follows In the case of HBC HAWKER BEECHCRAFT CORPORATION 10511 East Central Avenue B091 306 Wichita Kansas 67206 USA by telephone to 316 676 0448 by telefacsimile to 316 671 3060 For the attention of Manager Support Plus Programs Department 854 and in the case of the Owner by telephone to by telefacsimile to by e mail to For the attention of 1 3 formal notice or communication required or permitted under this Agreement will be in writing and deemed sufficiently given if said notice or communication is personally delivered sent by registered or
36. circuit due to separation at or between electrical points Diameters of part not constant P The outer surface or edge of a body Small irregular shaped hollows in the surface usually caused by corrosion chipping or heavy electrical discharge Lightning Movement of one part in relation to another free motion Limited play between parts is often required Pipe hoses tubing channeling internal passage etc which are totally or partially blocked The exact clamping force applied to bearing races or mating parts to eliminate the possibility of play during operation usually established in bearings by shimming and measuring rotational drag torque To grow spread out usually referring to cracks A hole through material usually caused by complete penetration of a foreign object Note FOD is not covered Radial Play Radius Resistance high Resistance low Restricted Rough Rubbed Ruptured Rust Scored Scratched Secured Seized Separation Sheared Shorted R The perpendicular movement of a part outward at right angles from the line shaft tube or bolt about which it rotates usually a bearing The distance from the center of a circle to the outside edge Often used to discuss a curve in material High electrical resistance in an electrical circuit causing improper component or circuit operation Low electrical resistance in an electrical circuit causing improper componen
37. data obtained from HBC March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 34 1 25 1 26 1 27 1 28 1 29 1 30 1 31 1 32 REFURBISH OR REFURBISHMENT means to restore or recertify any component using written procedures to allow such a component to continue to be or remain serviceable REPAIR means to make any component serviceable by disassembling inspecting replacing or repairing failed or damaged parts of such a component including where necessary compliance with applicable service bulletins if required for certification ROUTINE FREIGHT means ground and or non expedited shipments by common carriage associated with the exchange of components and the supply of related parts and or consumables covered pursuant to the Plan from a HBC or HBP amp D warehouse directly to the Owner or directly to the aircraft location Such routine freight is coded by HBC as AAA ROUTINE LABOR means labor performed by the Owner for the servicing of the Aircraft engines or APU including without limitation fuel lubrication oil hydraulic oil de ice or anti ice fluids water waste oxygen tires general inspection and condition cleaning and preflight or post flight inspections and any other maintenance activity similar in nature SCHEDULED COMPONENT REMOVAL means the removal of any component occurring as a result of such a component having achieved its designated service life or being within a grace period of
38. edge and removable edge airfoils such as flaps and attach attached fittings Skins and structure of ailerons and tabs including balancing devices and attach attached fittings Skins and structure of wing mounted spoilers airbrakes lift dumpers attach attached fittings etc System that controls the on ground movement of any portion of the main wing structure Includes mechanisms linkages actuators locks indicating warning systems etc GROUP PROPELLER ROTOR SYS SUB SYS CHAP SECTION TITLE 60 STANDARD PRACTICES PROPELLER ROTOR SYS SUB SYS CHAP SECTION TITLE 61 PROPELLERS PROPULSORS 00 General 10 Propeller Assembly 20 Controlling 30 Braking 40 Indicating 50 Propulsor Duct SYS SUB SYS CHAP SECTION TITLE 62 ROTOR S 00 General 10 Rotor blades DEFINITION Complete propeller rotor system excluding propeller rotor anti icing system DEFINITION 1 1 3 Ref 1 1 3 DEFINITION The complete mechanical or electrical propeller pumps motors governor alternators and those units and components external to or integral with the engine used to control the propeller blade angle Includes propeller spinner synchronizers Also includes propulsor duct assemblies including aerodynamic fairing of mechanical components stators vectoring systems etc That portion of the system which rotates except the engine propeller shaft Includes items such as blades dome hub spinner slip ring deicer boot
39. fifty 50 hours or fifty 50 cycles or one 1 month as applicable from achieving its designated service life SCHEDULED INSPECTION means any inspection performed at intervals defined in the current applicable manuals bulletins guidelines specifications publications and or written instructions as revised from time to time including without limitation HBC Aircraft Maintenance Manual and or that is in compliance with all appropriate Airworthiness Authorities requirements and or airworthiness directives to maintain an item in a serviceable condition by systematic inspection detection functional and or operational checks to ensure a satisfactory operating condition as defined by the limits tolerances or allowances SERVICEABLE COMPONENT OR SERVICEABLE means any component that is in a satisfactory operating condition as defined by the limits tolerances or allowances set forth in any applicable manuals bulletins guidelines specifications publications and or written instructions and or that is in compliance with all appropriate Airworthiness Authorities requirements and or airworthiness directives SERVICE FACILITY means the appropriately rated Hawker Beechcraft Services facility for the purposes of conducting all scheduled inspection requirements and all unscheduled maintenance requirements required on the Aircraft The appropriately rated Hawker Beechcraft Corporation Authorized Service Center is also included in the definition o
40. for response Zwar Doc 852 11 0077 Ref 852 10 0030 Date April 19 2011 To All Authorized Service Centers and Customers Subject Cycles and Landing data required on all brake and landing gear claims This updated NEWS YOU CAN USE is being issued as a further reminder that Hawker Beechcraft Corporation HBC requires part hours cycles and landing data on all brake and landing gear claims Please note ALL parts returned via an HBC Warranty Claim or Core return must have part hours noted In the case of brakes and landing gear parts which have life limitation all repair stations require cycle and landing information in order to return them to service Not providing this information at claim entry or within 7 days of the edit request could result in recertification fees charged due to the omitted data All recertification fees will be debited direct to your account Please provide a copy of the updated NEWS YOU CAN USE to your parts department and any other department or person it may affect Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response awher Jeechcraft Doc 852 11 0076 Policy Update Revision to Au
41. limitations such as jet intake and exhause danger areas minimum turning radius friction coefficients for various ground conditions etc DEFINITION 10 00 10 20 30 SYS SUB SYS CHAP SECTION 11 00 10 20 30 SYS SUB SYS CHAP SECTION 12 PARKING MOORING STORAGE amp RETURN TO SERVICE General Parking Storage Mooring Return to Service TITLE PLACARDS AND MARKINGS General Exterior Color Schemes and Markings Exterior Placards and Markings Interior Placards TITLE SERVICING Those instructions necessary to park store moor and prepare the aircraft for service in any of the conditions to which it may be subjected Charts showing location of landing gear and control surface locks blanking plugs and covers mooring points etc shall be included Includes those maintenance practices necessary to prepare the aircraft for parking mooring or storage Those instructions necessary to park or store the aircraft in normal or abnormal conditions such as with engines removed or aircraft damaged for short or long terms Shall include equipment and materials required such as landing gear and control surface locks wheel chocks blanking plugs and covers cocooning materials etc procedures such as periodic engine running control or drainage of fluid systems static grounding etc precautions and limitations such as landing gear strut pressures and wheel rotation control of lifted equ
42. means of mounting and housing the power plant or rotor assembly Includes skins longerons belt frames stringers clamshells scuppers doors nacelle fillets attach attached fittings etc Also includes the structure of power plant cowling inclusive of the structural portion of the inlet whether or not integral with the aircraft Structural portions of the exhaust system are excluded where they are not integral with the airframe Skins primary structure secondary structure fillets and fairings of a complete nacelle with any structural differences grouped together and highlighted by specific nacelle designator The section locations shall be defined by manufacturing joints or other suitable demarcations in a logical sequence Skins primary structure secondary structure fillets and fairings of a complete pylon with any structure differences grouped together and highlighted by specific pylon designator The section locations shall be defined by manufacturing joints or other suitable demarcations in a logical sequence SYS CHAP SUB SYS SECTION 55 00 10 20 30 TITLE STABILIZERS General Horizontal Stabilizer or Canard Elevator Vertical Stabilizer Rudder DEFINITION Horizontal and vertical stabilizers include the structure of the elevator and rudder The horizontal airfoil of the tail or nose section to which the elevator is attached Includes items such as spars ribs stringers ski
43. nitrogen or any other maintenance activity similar in nature 5 Pre or post flight inspections 6 Aircraft cleaning or appearance items shampooing polishing daily turn around upholstery wear and tear broken or cracked trim interior or exterior scratches ect 7 Propeller maintenance with the exception of dress propeller blend nicks unless the customer has elected to add propeller coverage to the plan 8 Fault Not Found 9 Environmental corrosion erosion 10 Interior Exterior finish Paint etc 11 Parts Labor for operator convenience 12 Labor performed at a non HBC ASC unless AOG 13 Third party modifications and workmanship 14 Discretionary removals or maintenance 15 Any charges incurred as a result of abuse accident negligence foreign object damage environmentally induced turbulence lightning hurricane rain hail wind and tornado and event covered by an insurance policy acts of war and or civil disturbance incidents causes beyond HBC s control 16 Use of parts not supplied by HBC or modifications to the aircraft not issued by HBC 17 Labor overtime and or premium charges labor beyond allowable flat rate and or reasonable number of hours 18 Updating or upgrading avionics equipment 19 Machine charges shop equipment 20 Missing parts or parts lost or misplaced after the delivery of the aircraft 2 Hangar fees tooling fees or any such related airport charges 22 Taxes duties tariffs 23 Living
44. responsible for removing and returning any unserviceable component to HBC or any supplier or repair or overhaul facility as directed by HBC within fifteen 15 days after the receipt of a serviceable component and related consumables by the Owner 1 3 2 If any component with a designated service life is removed from service more than fifty 50 hours or fifty 50 cycles or 1 one month as applicable prior to achieving its designated service life HBC will send an invoice to the Owner for an amount equal to the overhaul cost per hour cycle or month as applicable for the unused portion of the designated service life THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 20 14 Unscheduled Component Removal 1 4 4 HBC will exchange any component and related consumables with the Owner to support any unscheduled component removal in accordance with the following conditions 1 4 2 at its discretion may require the Owner or the Service Facility to obtain prior written authorization of a HBC representative for any unscheduled component removal with a retail price in excess of 15 000USD HBC may in its own discretion send a representative to the aircraft location at the expense of HBC to verify the condition of any unserviceable component and the cause of its failure and if required to authorize the removal of such component If the Aircraft is AOG due to an unscheduled c
45. reuse the original packing material methods when possible e Literature items are not acceptable for return e Claims to the carrier should be submitted upon receipt for obvious shortage or carton damage If it becomes necessary to submit your claim to HBP amp D a copy of your claim and or correspondence with the carrier must be submitted e Statically sealed items must be returned unopened The following orange and black label P N 902 009 1209 should be used when returning a new part return Labels can be ordered through the Technical Material Distribution Center at 41 800 796 2665 NEW PARTS FOR CREDIT SHIP TO Hawker Beechcraft Parts amp Dist Heritage Business Park 801 Industrial Boulevard Suite 100 Grapevine TX 76051 For return approval please contact any HBP amp D Customer Service Representative at 1 888 727 4344 or fax to 316 676 3471 Hawker CORE RETURN REQUIREMENTS In order for us to supply our next customer with an exchange item of equal quality with the documentation acceptable to regulatory authorities we would appreciate your attention to the following core return requirements e Please provide a copy of the packing sheet or invoice number on which the part was purchased e Cores should be carefully repackaged to preclude shipping damage Reuse the original packing material methods where possible e Cores must be returned with service data documented
46. shipped to Grapevine TX only and can be restocked New Part Returns cannot have been installed Cores Diana Miller 316 676 5815 or diana_miller hawkerbeechcraft com Carol Venegas 316 676 2458 HBC WEB Shelly Riedel 316 676 3685 or 1 888 727 4344 option 3 or email michelle riedelghawkerbeechcraft com Claim Entry System Errors Liz Buessing 316 676 2713 or Elizabeth _buessing hawkerbeechcraft com and provide your customer number and your claim number Revised November 14 201 1 WARRANTY GUIDELINES 1 All claims must be filed electronically through the Warranty Web HBC s on line claim submission system Each squawk must be filed on a separate claim with the condition noted Coverage should be determined by checking the Aircraft Warranty Coverage option on the Warranty Web menu screen The date the work was accomplished or the occurrence date MUST fall within the coverage code dates and the removed part must be a HBC or HBP amp D unit Units sourced from suppliers other than HBC are not covered Warranty provisions prevail Claims totaling less than 50 00 will not be accepted in the system See ASCAP 2 Hawker Beechcraft Structural Warranty may include hour limits as well as calendar limits Please note STRUCTURAL coverage does not include parts manufactured by HBC 3 Use appropriate HBC accepted terminology for discrepancies and correctiv
47. the Federal Aviation Administration of the United States of America or any successor thereof or the equivalent regulatory authority with jurisdiction applicable to the Owner March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 32 1 6 1 7 1 8 1 9 AIRCRAFT ON GROUND AOG means the highest priority designation to process a requirement for a spare part s and or maintenance action where the Aircraft is unable to continue or be returned to service until appropriate action is taken without the possibility that the item can remain inoperable and or unserviceable within the terms of the Minimum Equipment List MEL if applicable ATTACHING PART means any part used to attach a component to the Aircraft which can be used more than once including without limitation standard aircraft hardware that is generally available from sources other than HBC but excluding a part which by design is specific to the Aircraft AUTHORIZED SERVICE CENTER OR ASC means certain duly qualified service facilities appointed to perform support services as appropriately rated by HBC on behalf of HBC for the convenience of the Owner COMPONENT means any self contained part or any combination of parts sub assemblies or units which performs a distinctive function in any operating system installed or incorporated in the Aircraft and covered by the Plan pursuant to the provisions of this Agreement CONSUMABLES means any item which by design
48. the power plant system which directs and may or may not vary the mass air flow to the engine Includes items such as nose ring cowls scoops compressor fan cowls buried engine ducts vortex generators actuators control handles cables wiring plumbing linkages doors warning systems position indicators etc Does not include integral structure with the airframe which shall be included in the applicable Structures chapter 70 Engine Drains Those components and manifold assemblies which are used to drain off excess fluids from the power plant and its accessories Includes drainlines manifolds tanks flame arrestors vents and their supporting brackets etc Also includes components that are an integral part of or fitted to the power plant cowling SYS SUB SYS CHAP SECTION 72 SYS SUB SYS CHAP SECTION 72 00 10 20 30 40 50 60 TITLE ENGINE TITLE ENGINE TURBINE TURBO PROP DUCTED FAN UNDUCTED FAN General Reduction Gear Shaft Section Turbo Prop and or Front Mounted Gear Driven Propulsor Air Inlet Section Compressor Section Combustion Section Turbine Section Accessory Drives DEFINITION Those units and components which are Used to induce and convert fuel air mixture into power Includes for the turbine engine air inlet compressor diffuser combustion chambers turbine and exhaust and for the reciprocating engine blower and clutch clutch control valve cylinde
49. the requested amount for parts and flat rate labor Edit requests Any edit request must be accomplished within 7 calendar days from the written date of the request A second request will not be made If no response is provided the claim will be denied due to inadequate information See below for instructions on refiles Re files A one time re file of a disallowed or filed without action claim must be entered into the HBC claim system within 30 calendar days of the date of denial If the refile exceeds the 30 day limit the claim may be considered up to 180 days from the original date of work completion however HBC will apply a 50 percent reduction to parts misc and flat rate labor if HBC determines that the refiled claim is allowable Additional re files for the same action will not be accepted Any warranty or Special Programs work performed by an ASC that is denied due to the above limits SHALL NOT BE BILLED TO THE CUSTOMER This is considered to be no different than labor above the flat rate that cannot be justified The customer is depending on the Authorized Service Center and HBC to process his credit requests in a timely manner This NEWS YOU CAN USE is being issue to notify you of a policy change Reference original document dated November 2001 Please note the ASC Policy Manual will be updated to reflect these changes in warranty policy Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have a
50. this Limited Warranty no part or equipment will be regarded as breaching the LIMITED WARRANTY merely because subsequent to its delivery some modification or alteration becomes necessary for product improvements or in order to meet a change in the requirements of any applicable Federal Aviation Regulation 3 BUYER WAIVES AS TO SELLER AND HBP amp D ALL OTHER WARRANTIES WHETHER OF MERCHANTABILITY FITNESS OR OTHERWISE THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF 4 THE OBLIGATIONS OF HBP amp D SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY HERE UNDER AND TO THE SAME EXTENT NEITHER HBP amp D NOR SELLER SHALL BE LIABLE FOR ANY GENERAL CONSEQUENTIAL OF INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY DAMAGES FOR DIMINUTION OF MARKET VALUE LOSS OF USE OR LOSS OF PROFITS OR ANY DAMAGES TO THE AIRPLANE CLAIMED BY THE BUYER OR ANY OTHER PERSON OR ENTITY UPON THE THEORIES OF NEGLIGENCE OR STRICT LIABILITY IN TORT 5 ANY ACTION BY BUYER FOR BREACH OF THIS WARRANTY BY EITHER HBP amp D OR THE PART SELLER MUST BE COMMENCED WITHIN ONE 1 YEAR AFTER THE CAUSE OF ACTION ACCRUES THE CAUSE OF ACTION ACCRUES WHEN THE BUYER FIRST LEARNS THAT THE WARRANTY HAS BEEN BREACHED CORE RETURN REQUIREMENTS In order for us to supply our next customer with an exchange item of equal quality with the documentation acceptable to the regulatory authorities we would appreciate your attention to the following c
51. through TMDC hawkerbeechcraft com Failure to comply with the above requirements may delay or forfeit core credit issuance NEW PART RETURN REQUIREMENTS For your benefit we have enclosed our return policy If it becomes necessary for you to return a component purchased from HBP amp D we will be able to respond to your claim more efficiently if you follow these guidelines Requests to return components must be made within 30 days from date of shipment Reports of shortage in shipment must be made within 10 days from Invoice Date Normal Handling Charges are 15 50 00 minimum 500 00 maximum on stock items Rectification charges may also be applied to the return of specific parts All costs will be credited including freight in the case of a HBP amp D error All returns must have prior approval to return and should be returned with all freight and custom charges prepaid Items with prior approval will be processed in a more timely manner A copy of the bar coded Return Authorization form should be included in the shipment Original documentation which includes all CAA FAA Airworthiness Documentation furnished with the original shipment must accompany the part Please reuse the original packing material methods where possible Rotables must have all original supplier paperwork Statically sealed items must be returned unopened Claims to the carrier should be submitted upon receipt for carton damage If it becomes necessary to submit your
52. updated September 2010 ABC S OF WARRANTY Narrative What happened or didn t happen What was the fixed Did it OPS check after o If itis a supplier part the narrative goes also to the supplier be factual and clear o If we requested the work Tell us who and why There is a reason for the work being done Proofread the removed part number serial number and valuation type new overhaul repaired rebuilt to avoid edits and refiles If the part being removed is not original equipment when was the failed part installed What are the hours on the part The will be less than the total time on the aircraft Credit requested requires a valid HBP amp D Purchase Order number see Warranty Web Open Purchase Order Items or reference the HBP amp D packing sheet received with the part File correctly the first time to speed your credits please proofread Return the removed part as soon as the claim is entered Don t forget the part information tag Ship the part to the correct address Warranty Filing Tips Occurrence date If the work is done after Standard or FAB coverage has expired but you have something that ties the work back into an active coverage you need to enter an occurrence date Please explain in the claim or send a copy of the document supporting your date of occurrence to HBC with the notification except when the support is the HBP amp D PO entry date for which there is nothing required other than the valid PO and S
53. with the nearest end 2 a figure 8 configuration both hands Remove the fitting pay out the loops of If the Control must be carried any appreciable distance after Lift the Control from the shipping wire the Control one at a time uncoiling is accomplished it should be recoiled in a figure 8 ias configuration To coil the Control reverse the procedures in this section starting with Figure 6f Caution Do not coil the Control in a circle or loop The Control should not be configured more than 180 degrees before placing an opposing bend This prevents permanent set or deformation of the races or damage to the internal components Coiling in a loop can also cause the races to separate enough to allow the balls to migrate out of the ball guide IF the balls come out of the ball guide the Control can bind 6d The final figure which is also payed out 6f Lay the Control out straight thereby increasing the required operating force like the previous loops Grasp one end fiting and without forcing or twisting shake the Contro to align the races The Control is ready for installation Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC_warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator
54. 0 Class two 0 Classthree 0 ight Wing Forward Spa Found to be dry at time of inspection Right Wing Rear Spar Leaking from first lower bolt INBD of speed brake actuator mount ACCESS The removal and reinstallation of panels Right Wheel Well Right main gear trunnion mounts top and bottom ere leaking To remove old pro seal clean and spply new pro seal Access One manhole cover One inner crash panel Total R amp R bolt 10hr otal 1Ghr 20 Total 20 Total 3 Total 3hr Page Total 45hr e ow xa s Duncan viation Battle Creek Fuel Leaks N990HC Center Wing below Fuselage Found to be dry time of inspection otal hr Ventral Tank Found to be dry at time of inspection Keel has leaking festeners forwerd of the box and the AFT spar lower seem on the AFT side of the box is leaking To remove old per scal clean and apply new pro seal Total 40hr Dorsal Tank Found to be dry at time of inspection Access One AFT inboard manhole panel Total 3hr ak Check Fuel and Defuel Total 8 hrs Pape Total 5 hr TOT SE AIE eee ne BAe 125 1000 STRUCTURAL ERPAIR MANUAL REAR SPAR 2 093 a ae SPAR CN I nima D j PLAN VIEW b Te Kk S A 10 531012 008 of f Botroa Skin Assembly Left Hand Figure 6 Sheer 1 57 10 12 P
55. 00XP TC Baron B55 TE Baron C55 TH Baron 58 TJ Baron 58P Baron Airliner Airliner Airliner Airliner Airliner Skipper 58TC 1900C 1900C 1 C12J 1900D 77 Hawker Beechcraft Corporation Warranty Technical Terms and Illustrations Technical Terms Please use this information as a reference guide for Technical terms used in the completion of warranty or maintenance program claims Do not use any form of the following words UNSERVICABLE DETERIORATED BREACH DISINTEGRATED DEFECT BAD CRITICAL DAMAGED DANGEROUS DOESN T WORK EXCESSIVE EXTREMELY FAULTY IMPERFECTION MALFUNCTION NEGLIGENT PROBLEM UNBELIEVEABLE UNRELIABLE VERY or WARRANT Use the following words with caution noting the required additional information and cautions in parentheses BROKEN use only if part is separated by force into two or more pieces Be specific in describing the location cause and description of the break BURN only if an actual fire with flames has occurred and this information must be included in the narrative FAIL only if describing an annunciator indication Use spaces between f ailin that event to permit entry of the claim into our system FEW must quantify INOP if a part has no response whatsoever to applied power describe as such rather than using INOP MANY must quantify NOT INSTALLED PROPERLY please explain specifically what is meant SEVERAL or SOME must quantify WORN Material or part consumed as
56. 2 04 0020 November 15 2004 To All Hawker Beechcraft Corporation Authorized Service Centers and Retail Customers Subject Requirement for purchase and installation of RAPID Rotable parts for HBC Warranty and Special Programs claims including but not limited to Supplemental Maintenance Support Plus GMP and BMP This letter is issued to emphasize Hawker Beechcraft Corporation s previously established requirement for the installation of Rotable parts over New parts if a Rotable is available through RAPID within 24 hours of placing the order with RAPID If neither an OVERHAUL REPAIR SERVICABLE or REBUILT part is available within the 24 hour timeframe written permission is required from HBC Warranty prior to shipment of a NEW part from RAPID for HBC Warranty Special Programs to reimburse for the cost of the NEW part If a new part is installed without written permission when a Rotable was available within the 24 hour timeframe Rotable pricing will be applied to accepted claims Any NEW parts purchased after November 15 2004 without written approval from HBC Warranty when a Rotable unit is available will result in reimbursement at the value of the available Rotable unit for HBC Warranty Special Programs HBC Warranty is staffed from 7am to 7pm Monday Friday If your P O for a NEW part is being placed outside our staffing hours please ask RAPID to verify that a Rotable is unavailable Email your Warranty Claims Administrator the next r
57. 2012 Page 5 3 1 4 f the Aircraft exceeds 500 flight hours in any twelve 12 month period from the effective date or an anniversary of the effective date the hourly rate will be increased by 25 percent for all hours flown in excess of 500 hours in the aforementioned twelve 12 month period 3 1 5 If the Aircraft average flight hours to landings ratio is less than as defined in Section 3 1 2 above any twelve 12 month period from the Effective Date or an anniversary of the Effective Date HBC will invoice the Owner a per flight hour adjustment for each hour flown in the prior 12 month period The per flight hour adjustment amount is as follows FLIGHT HOURS PER LANDING 1 0 95 0 9 0 85 0 8 0 75 0 7 0 65 0 6 0 55 0 5 0 50 3 1 6 All figures are in 2012 United States Dollars and subject to adjustment in accordance with Section 5 below Flight Hour Adjustment Hawker 900XP 0 00 3 87 8 16 12 96 18 36 24 48 31 47 39 51 48 90 60 03 73 38 As Calculated by HBC March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 6 SECTION 4 HOURLY RATE 4 1 4 2 4 3 From the Effective Date of this Agreement and for each period of twelve 12 consecutive calendar months after the Effective Date of this Agreement the Owner will pay to HBC the greater of actual aircraft flight time or a minimum service charge based up
58. 505 Cabin Light bulbs 25100 1 24 4 6 2 Wheel Well amp Rear Bay Light bulbs GE303 GE3011 Landing and Taxi Light bulbs 4596 4580 36 3021 1 GE4594 GE4505 GE4587 4587 Navigational Lights see section below for 01 1683 A510 28V MS25309 7512 6839 203529 2 0771015 04 Standby Compass bulbs W1290 28 A7512 12 A7512 24 A508 28 628 01 077034 04 A8623 24 L1338 Recognition Light bulbs LP1982SP 40 0003 314557 1 39033018 1 130 381001 1 Emergency Light bulbs Interior amp Exterior 101 364793 27 MS25231 316 GE303 S2805 202 Storm Emergency Flood amp 6240 99 995 3282 GE1385 Ramp Light bulbs Illuminated Panel Light bulbs Warrantable Lights Bulbs can be filed under Warranty coverage see Note Note if any bulb is replaceable the shop must 31 3078 1 30 1467 5 20333 100 384118 13 202331 replace the bulb HBC does not pay for a light 31 2059 5 55 0629 1 31 1745 1 100 384118 14 assy if a bulb would have fixed the squawk 55 0221 1 A500A B2B 01 0790028 01 01 0770453 Strobe Lights Tubes and Bulbs 01 36 0270455 02 01 0771015 04 01 0790361 20 Recog light if req d 01 0770453 01 Flashing Beacon Bulbs 90033 4 90033 6 34 0226010 91 Cold Cathode Fluorescent Lights 6900026 6635 3602S 25100 1 30S Internal Door Light bulbs 1864 Step Light C28926 19 Misc Lights Bulbs Gear Handle Bulb OAT Bulb No Smoking Light Trays Signs ITT Bulbs Fuel Flow Bulbs Fluorescent tubes and bulbs 25
59. 93 or email to warranty hawkerbeechcraft com so that we can amend the claim to show that we are waiting for the part Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola_campbell hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response ABawker eechcraft NEWS YOU CAN USE Doc 852 05 0025 August 30 2005 To All Hawker Beechcraft Authorized Service Centers Subject ASCAP Credit Policy Change Reference ASCAP News You Can Use dated December 18 2000 ASCAP has been in effect since January 1 2001 and was developed as a simple way to compensate our authorized service centers for freight charges and small nuisance claims under 50 00 The original process added 3 domestically and 5 internationally to the total amount of each claim We continually look for ways to reduce freight on RAPID shipments and have confirmed that freight as a percentage of NET SALES is forecast at 1 7 for 2005 In 2004 the amount was at 2 0 This average includes both domestic and international shipments Therefore effective September 6 2005 the following change will go into effect for claims allowed on or after that date ASCAP will be paid on claims for parts and misc only will be paid based the A
60. Airworthiness Authorities requirements and or airworthiness directives DISCRETIONARY REMOVAL means any premature removal of a component at the Owner s discretion or convenience prior to achieving the applicable designated service life wear limit tolerance or allowance specified in any applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation HBC Aircraft Maintenance Manual EAGLE SERVICE PLAN ESP means a Service Program offered and administered by Pratt amp Whitney Canada Inc for the exchange or supply of materials or labor related to the Pratt amp Whitney engines installed on the Aircraft in consideration of the monthly payment of a service charge as per the terms and conditions of the ESP contract March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 33 1 16 1 19 1 20 1 21 1 22 1 23 1 24 FAULT NOT FOUND means labor performed with the intent to repair rectify or troubleshoot any condition or component or the removal of any component which is returned to HBC and or to any supplier or repair or overhaul facility designated by HBC which after investigation by HBC is found to be serviceable resulting in no change or no findings confirmed due to the condition and or component s which is or are within serviceable limits as per the appropriate manuals FLAT RATE CHARGES means charges for labor hour reimbursement where HBC
61. Article V Section 2 THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 7 4 3 4 The Owner hereby agrees that from the effective date of this Agreement until expiration of the current calendar year the base hourly usage rate set forth below will be used by the Owner for purposes of computing he oe service charge pursuant to Article V Section 1 of the Agreement hereafter Hourly Rate In Warranty Out of Warranty In Service Years In Service Years In Service Years In Service Years lt lt As lt lt As Hourly Rate lt lt As Applicable gt gt lt lt Applicable Applicable Applicable Note 1 In Service Years shown above are calculated from the original warranty start date 4 3 2 The Owner is responsible for payment of all additional flight hours over and above any pre paid flight hours at the applicable rate for the balance of the Term 4 3 3 All figures are in 2012 United States Dollars and are subject to adjustment in accordance with Section 5 below as applicable THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 8 SECTION 5 HOURLY RATE ADJUSTMENTS 5 1 5 1 2 1 5 1 2 2 5 2 5 2 1 5 2 1 1 5 2 1 2 5 2 1 3 5 2 2 5 2 3 5 2 3 1 Change to Aircraft Configuration The base Hourly Rate per hour defined in Section 4 above will be subject to adjustments as
62. D warehouse Any charges for maintenance and or repairs to interior exterior furnishings and appearance items such as paint upholstery and trim or cleaning washing and polishing or daily turn around service items such as but not limited to cleaning stocking and servicing of the Aircraft Subject to the provisions of Section 2 1 above HBC may in its sole and absolute discretion on an exceptional basis provide coverage for any part not covered by the Plan pursuant to the provisions of this Agreement provided that the Owner understands and agrees that HBC may provide such exceptional coverage without any commitment obligation or liability for similar other coverage in the future THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 18 ARTICLE IV PROCEDURES UNDER THE PLAN SECTION 1 AIRCRAFT OPERATION LABOR AND COMPONENT EXCHANGE 1 1 Aircraft Operation 1 1 1 During the term of this Agreement the Owner will operate and maintain the Aircraft in accordance with the Hawker Beechcraft Corporation Airplane Flight Manual operating manuals the applicable maintenance and repair manuals applicable mandatory and recommended service bulletins and any other written instructions issued by HBC and its suppliers as amended from time to time The Owner will also comply with all the applicable requirements of appropriate Airworthiness Authorities and or with generally accepted prac
63. FT CORPORATION a corporation incorporated under the laws of the State of Kansas U S A with its principal place of business at 10511 E Central Wichita KS 67206 hereinafter called AND a company organized pursuant to the laws of with its principal place of business at hereinafter called the Owner March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 1 BACKGROUND WHEREAS HBC manufactures and sells various models of quality aircraft under the trade names and trademarks of Hawker and Beech the Hawker Beechcraft Aircraft WHEREAS The Owner intends to purchase and or operate Hawker Beechcraft Aircraft with the Owner s aircraft being referred to as the Aircraft HBC offers to Owners of Hawker Beechcraft Aircraft the Support PLUS Maintenance Plan also otherwise known as Support Plus or the Plan which provides selectable options for comprehensive maintenance support of labor for scheduled inspections maintenance and component removals parts for scheduled inspections maintenance and component removals labor for unscheduled inspections maintenance and component removals parts for unscheduled inspections maintenance and component removals and service bulletin coverage for the Hawker Beechcraft Aircraft avionics equipment and other parts components and systems which are installed on the Aircraft in consideration of the monthly payment of a service
64. Includes computers storage devices control and display devices Central Maintenance System interfaces with Structures and identification of maintenance functions related to Structures 60 thru 69 CMS Propellers Central Maintenance System interfaces with Propeller and identification of maintenance functions related to Propellers 70 thru 89 CMS Power Plant Central Maintenance System interfaces with Power Plant and identification of maintenance functions related to Power Plant SYS CHAP SUB SYS SECTION 46 00 10 20 30 50 TITLE INFORMATION SYSTEMS General Airplane General Information Systems Flight Deck Information Systems Maintenance Information Systems Passenger Cabin Information Systems Miscellaneous Information Systems DEFINITION Those units and components which furnish a means of storing updating and retrieving digital information traditionally provided on paper microfilm or microfiche Includes units that are dedicated to the information storage and retrieval function such as the Electronic Library mass storage and controller Does not include units or components installed for other uses and shared with other systems such as flight deck printer or general use display That portion of the onboard information system that supports the flight deck systems flight deck crew and flight operations That portion of the onboard flight information system that supports all onboard
65. May 17 2010 Rev 1 Document 852 10 0029 To Hawker Beechcraft Aircraft Operators and Authorized Service Centers Subject Part Credits In an effort to expedite warranty credits please be advised that as of June 1 2010 parts are no longer required to be returned for credit if the list price is under 500 00 HBC List Price Exceptions The following parts must be returned to HBC unless otherwise directed by HBC All serialized parts must be returned no tires All parts with a core attached must be returned All instruments except Avionics must be returned All No Charge Replacement parts must be returned All Reject parts zero time out of box failures must be returned The following regulations apply e All parts may be requested by HBC Warranty e All parts must be held for 5 days following warranty claim acceptance if not requested for return by HBC e part under 500 00 returned to HBC cannot be returned upon claim denial parts will be scrapped at HBC e All parts for warranty or other coverage type consideration must be ordered from Hawker Beechcraft Parts amp Distribution except Avionics and Engine parts please order and file direct with manufacturer Filing Using your facility s normal filing procedures whether paper or electronic please file as a W5 Labor claim and provide the following information in the narrative in the following order Part Number Part Price
66. NDITION cope 14 Ey AIR WORTHINESS gpl pou FAA CAA OTHER SIGNATURE 3 Bawker eechcraft NEWS YOU CAN USE Doc 852 05 0021 February 16 2005 To All Hawker Beechcraft Authorized Service Centers Subject Request for claims filed to Collins to include the total labor expended pertaining to component replacements This letter is issued to request a change in customary filing procedures regarding Collins Avionics component replacements In the past many facilities have claimed only the applicable Collins Flat Rate to remove and replace a Collins component Based on a mutual desire to thoroughly examine the total warranty costs related to Avionics component replacements Hawker Beechcraft Corporation and Rockwell Collins request that the total man hours consumed for each component replacement be filed on those claims If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola_campbell hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Bawker 1 NEWS YOU CAN USE Doc 852 04 0017 July 6 2004 To All Hawker Beechcraft Authorized Service Centers Subject Vendor Warranty Contract agreements between Hawker Beechcraft Corporation and HBC vendors is strictly confidential and not to be shared outside our company Hawker Beechcraft Corporation is conti
67. NTERIOR PAINT NON HBC amp HBC PARTS PACKAGE Excluding Engines amp Avionics Hawker 4000 10 years 10 000hrs 5 years 5 years 2 years 800 hrs 5 years 5000 hrs or 3 000 hrs Honeywell Hawker 900XP 5 Years 5 Years 5 Years 2 Years 600 hrs 5 Years 3000 hrs Or 2 000 hrs Collins Hawker 850XP 5 Years 5 Years 5 Years 2 Years 600 hrs 5 Years 3000 hrs Or 1 800 hrs Collins Hawker 750XP 5 Years 5 Years 5 Years 2 Years 600hrs 5 Years 3000 hrs Or 1 800 hrs Collins Hawker 400XP 5 Years 5 Years 5 Years 2 Years 600hrs 5 Years 3000 hrs Or 2 500 hrs Collins Premier 1A 5 Years 3 Years 5 Years 2 Years 600 hrs 5 Years 3000 hrs Or 1 500 Collins Prorated between 1500 to 1750 if the 3 yrs has not expired King Air 350 5 Years 5 Years 5 Years 2 Years 400 hrs 2 Years 1200 hrs Or 2 500 hrs Collins King Air 200 5 Years 5 Years 5 Years 2 Years 400 hrs 2 Years 1200 hrs Or 2 500 hrs Collins King Air C90 5 Years 5 Years 5 Years 2 Yearsv 400 hrs 2 Years 1200 hrs Or 2 500 hrs Collins Baron 5 Years 3 Years 5 Years 2 Years 400 hrs 2 Years 800 hrs or 1 000 hrs Garmin FlightLevel engine accessories 1 Year or 1000 hours Bonanza 5 Years 3 Years 5 Years 2 Years 400 hrs 2 Years 800 hrs or 1 000 hrs Garmin FlightLevel engine accessories 1 Year or 1000 hours Structure fuselage empennage wing and control surfaces Engine and Avionics warranties are held by the OEM not Hawker Beechcraft Garmin Warranty for the Piston aircraft ha
68. Navigation General Flight Environment Data Attitude amp Direction Landing and Taxiing Aids Independent Position Determining Dependent Position Determining Flight Management Computing Oxygen General Crew Passenger Portable Pneumatic General Distribution Indicating Vacuum General Distribution Indicating Water Waste General SYS CHAP SUB SYS SECTION 38 10 38 20 38 30 38 40 41 00 41 10 41 20 41 30 44 00 44 10 44 20 44 30 44 40 44 50 44 60 45 00 45 05 45 20 45 45 45 50 45 60 45 70 46 00 46 10 46 20 46 30 46 40 46 50 49 00 TITLE DEFINITION Potable Wash Waste Disposal Air Supply Water Ballast General Storage Dump Indication Cabin Systems General Cabin Core System In flight Entertainment System External Communication System Cabin Mass Memory System Cabin Monitoring System Miscellaneous Cabin System Central Maintenance System CMS General CMS Aircraft General CMS Airframe Systems Central Maintenance System CMS Structures CMS Propellers CMS Power Plant Information Systems General Airplane General Information Systems Flight Deck Information Systems Maintenance Information Systems Passenger Cabin Information Systems Miscellaneous Information Systems Airborne Auxiliary Power General SYS CHAP SUB SYS SECTION 49 10 49 20 49 30 49 40 49 50 49 60 49 70 49 80 49 90 50
69. OR TERMINATED PRIOR TO THE AFORESAID DATE FOR ANY OF THE REASONS SPECIFIED IN ARTICLE V SECTION 2 AND C THIS AGREEMENT DOES NOT CREATE OR VEST ANY LEGAL RIGHTS FOR OR IN THE OWNER WHICH ARE RENEWABLE CONTINUOUS LASTING PERMANENT OR IRREVOCABLE IN NATURE OR SCOPE Signed by ee ete for and on behalf of lt lt OWNER gt gt the Owner March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 31 APPENDIX A SECTION 1 DEFINITIONS The following words or expressions when used in this Agreement or in connection with the Plan will have the meaning given to them below 1 1 1 2 1 3 1 4 1 5 ABUSE a The failure by the Owner to perform the proper maintenance repair or modification of the Aircraft engine APU or any component as required by any applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation HBC maintenance repair and overhaul manuals and any appropriate Airworthiness Authorities requirements and or airworthiness directives or b any use operation testing or storage of the Aircraft engine APU or any component not in accordance with accepted aircraft operation maintenance practice or applicable manuals bulletins guidelines specifications publications and or written instructions or c any neglect misuse degradation negligence or wrongful act or omission unauthorized repair or
70. Quantity Purchase Order Invoice Narrative including squawk snag and fix oP wh Please note that all purchase orders will be validated If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please send an e mail to HBC_Warranty hawkerbeechcraft com or call 800 429 5372 Option 7 Zwar Doc 852 10 0026 Date January 5 2010 To All HBC Authorized Service Centers Subject Flat Rate updates Information only This NEWS YOU CAN USE is being issued to advise you of the following updates Hawker 987 Inspection Flat Rates e Updated December 4 2009 due to the recently revised AFMS for the Hawker 750 800 850 900XP Aircraft Revision 21 October 2009 Premier Inspection Flat Rates e Updated existing Flat Rates January 5 2010 o Removed all Chapter 4 requirements from existing flat rates Chapter 4 items will now be called out separately o Added all Chapter 4 requirements o Removed Williams Engine Check 1 and Check 2 requirement These Checks are now called out separately and should only be claimed to HBC on aircraft that do not carry the TAP Elite program but are enrolled in Support Plus For those aircraft enrolled in Williams TAP Elite claims for maintenance checks should be filed direct to Williams Engines o Please note all required lubes are included in Premier Inspection Flat Rates e Added Flat Rates for 1000 h
71. SC Net Price of the part claimed will be paid on the allowed amount of misc parts Compensation for the authorized service center absorbing the freight charges and the small claims will be an ASCAP amount of 3 automatically added to qualified claims allowed domestically and 5 for each qualified international claim This change applies to regular warranty spare part warranty service bulletins policy adjustments and maintenance program claims Our research indicates that this ASCAP amount will adequately offset these costs to the ASC ASCAP will still not apply to the W1 out of box claims We will refund the actual amount listed on the sales order for the outbound freight at time of settlement if the claim is allowed This amount will be identified as freight on a separate line item on the credit memo This is also the format that will be used for customers that order parts and file warranty direct to the factory They are not eligible for ASCAP If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola_campbell hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Bawker 1 NEWS YOU CAN USE Doc 852 03 0008 REV 4 November 14 2006 2nd 3rd and 4th REV for PIT information only To All Hawker Beechcraft Authorized Service Centers Subject Information requ
72. That portion of the system which is used to eliminate or prevent the formation of ice on antennas and radomes That portion of the system which is used to eliminate or prevent the formation of ice on propellers or rotors Includes all components up to but not including rotating assembly That portion of the system which is used to prevent the formation of ice in water supply and drain lines That portion of the system which is used to detect and indicate the formation of ice SYS CHAP SUB SYS SECTION 31 SYS CHAP 00 10 20 30 50 60 70 SUB SYS SECTION 32 00 10 TITLE INDICATING RECORDING SYSTEMS General Instrument amp Control Panels Independent Instruments Recorders Central Computers Central Warning Systems Central Display Systems Automatic Data Reporting Systems TITLE LANDING GEAR General Main Gear and Doors DEFINITION Pictorial coverage of all instruments instrument panels and controls Procedural coverage of those systems which give visual or aural warning of conditions in unrelated systems Units which record store or compute data from unrelated systems Includes systems units which integrate indicating instruments into a central display system and instruments not related to any specific system Coverage of all panels fixed or movable with their replaceable components such as instruments switches circuit breakers fuses etc Also i
73. Troubleshooting and Familiarization courses The purpose of these visits will be to make your service techni cians aware of the proper procedures to follow before declaring a Flow Control Valve faulty After these familiarization courses have been held all Flow Control Valves returned to Hawker Beechcraft Corporation for Warranty consideration will be bench checked If the Flow Control Valve is tested and no fault is found the removed unit will be returned tothe purchaser and no Warranty consideration will allowed We expect to have this training completed by January 1 2003 As an Authorized Service Center if you have replaced a Flow Control Valve that is tested and no fault is found and Warranty consideration is denied do not bill the customer If you have any questions or require assistance with the above test procedures please contact Beechcraft King Air Technical Support at 1 800 429 5372 or 1 316 676 3140 Hawker NEWS YOU CAN USE Doc 852 03 0035 December 3 2001 To All Hawker Beechcraft Service Centers Subject Obligations of Hawker Beechcraft Service Centers Service Center Policy Manual Section 10 New Part Return Claims This letter serves to update and expand existing Hawker Beechcraft policies for submission and follow up on all New Part Return claims submitted for reimbursement NEW PART RETURNS 30 Day filing time All claims must be filed with HBC no later than 30 days from the date o
74. United States Dollars and must be paid in United States Dollars SECTION 2 TERMINATION 2 1 2 1 1 2 2 2 2 1 2 2 2 2 2 3 2 2 4 2 2 5 2 2 6 2 2 7 2 2 8 2 2 9 At the request of the Owner this Agreement may be terminated at any time before the expiration of the term of this Agreement provided that either all applicable monthly service charges flight hour charges fees and Support Plus enrollment charges and fees if applicable paid by or for the benefit of the Owner to HBC on the termination date will not be less than the total retail price of all the benefits provided by HBC to the Owner or in the event that there is a deficit the Owner will pay any such deficit to HBC on such termination date and any other amounts charged by HBC to the Owner pursuant to this Agreement will be paid by the Owner on such termination date HBC may at any time terminate this Agreement immediately on the day on which HBC sends a written notice of termination to the Owner in the event that the Owner has failed to perform any of its obligations under this Agreement and has not cured or remedied such failure to the reasonable satisfaction of HBC within a period of thirty 30 consecutive calendar days five b days for nonpayment after having been previously notified in writing by HBC to do so within such grace period or the Aircraft has been substantially damaged beyond economic repair or the Owner has filed a voluntary
75. Walls Support Plus 316 676 3297 Diana Miller W1 part rejected before first flight 316 676 5815 Carol Venegas W1 part rejected before first flight 316 676 2458 Donna Stewart NetJets 316 676 1413 Karren Gasche 316 676 8644 Kay Brewster 316 676 7034 Marilyn Morton 316 676 7282 Ravy Son 316 676 3049 Jorge Tomas 316 676 7280 Sherri Hetler Manager Warranty Programs 316 676 3396 12 21 2010 Current Warranty Filing for Travel When an aircraft covered by Warranty is grounded at a nearby location not rated to work on that aircraft your shop may be required to send a Technician and an Inspector to the site to clear the AOG issue When this occurs HBC will cover reasonable labor charges for your Tech to return the aircraft to a flyable condition HBC will also cover the man hours required for the trip to and from the site of the aircraft at the applicable shop rate for the Technician s to and from travel time and also the Inspector if required to and from travel time Please note Travel time is not covered by Support Plus Example 2 hours one way by car to get to the aircraft x 2 men 8 hours to and from travel time in addition to the man hours to fix the AOG squawk Note Travel EXPENSES are not covered such as hotels food fuel airline tickets car rental etc Hawker Beechcraft Commercial Product Warranties September 2010 and after AIRCRAFT STRUCTURE ENGINES AVIONICS I
76. Wing Zone 700 Landing Gear Compartment Zone 800 Doors Zone 900 Lavatories amp Galleys Electrical Standard Items Practices Air Conditioning General Compression Distribution Pressurization Control Heating Cooling Temperature Control Moisture Air Contaminant Control Auto Flight General Autopilot Speed Attitude Correction Auto Throttle System Monitors Aerodynamic Load Alleviating Communications General Speech Communications SATCOM Data Transmission and Automatic Calling Passenger Address Entertainment and Comfort Interphone Audio Integrating Static Discharging SYS CHAP SUB SYS SECTION 23 70 23 80 24 00 24 10 24 20 24 30 24 40 24 50 24 60 25 00 25 10 25 20 25 30 25 40 25 60 25 80 26 00 26 10 26 20 26 30 27 00 27 10 27 20 27 30 27 40 27 50 27 60 27 70 27 80 TITLE DEFINITION Audio and Video Monitoring Integrated Automatic Tuning Electrical Power General Generator Drive AC Generation DC Generation External Power AC Electrical Load Distribution DC Electrical Load Distribution Equipment Furnishings General Flight Compartment Passenger Compartment Galley Lavatories Emergency Insulation Fire Protection General Detection Extinguishing Explosion Suppression Flight Controls General Aileron amp Tab Rudder amp Tab Elevator amp Tab Horizontal Stabilizer Flaps Spoiler Drag Devices
77. age 26 Preetag m Raging Jun 20 91
78. age of Service Documents If the plane has Support Plus or Supplemental Maintenance follow the criteria listed below for HBC coverage on HBC Service Documents Support Plus Support Plus MUST be active not expired Support Plus covers HBC Safety Communiqu s Airworthiness Directives AD s Mandatory and Recommended HBC Service Bulletins when there is no warranty coverage offered in the HBC Service Document Supplemental Maintenance e Supplemental Maintenance MUST be active not expired e Supplemental Maintenance FM8 covers HBC Mandatory Service Bulletins HBC Safety Communiqu s and AD s except engines when there is no warranty coverage offered in the HBC Service Document Remember if the HBC Service Document offers warranty coverage and the warranty coverage has expired NEITHER Support Plus nor Supplemental Maintenance will cover the work It is the responsibility of the owner and service provider to monitor timely compliance within the guidelines of the HBC Service Document If you have any questions regarding this News You Can Use contact Barb Marcotte 316 676 3488 barb_marcotte hawkerbeechcraft com If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola_campbell hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Hawker NEWS YOU CAN USE Doc 85
79. ail Rotor Tail Rotor Drive Folding Blades Pylon Rotors Flight Control SYS CHAP SUB SYS TITLE DEFINITION SECTION 71 00 Power Plant General 71 10 Cowling 71 20 Mounts 71 30 Fire seals 71 40 Attach Fittings 71 50 Electrical Harness 71 60 Air Intakes 71 70 Engine Drains 72 00 Engine Turbine Turbo Prop Ducted Fan Unducted Fan 72 10 Reduction Gear Shaft Section Turbo Prop and or Front Mounted Gear Driven Propulsor 72 20 Air Inlet Section 72 30 Compressor Section 72 40 Combustion Section 72 50 Turbine Section 72 60 Accessory Drives 72 70 By pass Section 72 80 Propulsor Section Rear Mounted 73 00 Engine Fuel And Control General 73 10 Distribution 73 20 Controlling 73 30 Indicating 74 00 Ignition General 74 10 Electrical Power Supply 74 20 Distribution 74 30 Switching 75 00 Air General 75 10 Engine Anti Icing 75 20 Cooling 75 30 Compressor Control SYS CHAP SUB SYS TITLE DEFINITION SECTION 75 40 Indicating 76 00 Engine Controls General 76 10 Power Control 76 20 Emergency Shutdown 77 00 Engine Indicating General 77 10 Power 77 20 Temperature 77 30 Analyzers 77 40 Integrated Engine Instrument Systems 78 00 Exhaust General 78 10 Collector Nozzle 78 20 Noise Suppressor 78 30 Thrust Reverser 78 40 Supplementary Air 79 00 Oil General 79 10 Storage 79 20 Distribution 79 30 Indicating 80 00 Starting General 80 10 Cranking
80. aired at a properly Rated Hawker Beechcraft Authorized Service Center If HBP amp D elects not to repair the part and if neither a Rebuilt Overhauled Repaired or Serviceable part is in HBP amp D S opinion timely available then HBP amp D will reimburse Buyer for its costs of purchasing a new part from HBP amp D The flat rate labor necessary to remove from the Airplane such part and to reinstall in the Airplane such part shall be covered by this Limited Warranty provided the work is performed at a properly Rated Hawker Beechcraft Authorized Service Center The part to be replaced must in all instances be returned shipping prepaid to Hawker Beechcraft unless otherwise directed by HBC HBP amp D S LIMITED WARRANTY will apply to any part repaired or replaced by a properly Rated Hawker Beechcraft Authorized Service Center pursuant to HBP amp D S LIMITED WARRANTY however the applicable warranty for such part repaired or replaced shall be limited to the unexpired portion of HBP amp D S LIMITED WARRANTY described in paragraph 1 above as applicable In other words the warranty period of the part repaired or replaced does not start over from the date of reinstallation B LIMITATIONS APPLICABLE TO HBP amp D S LIMITED WARRANTY 1 HBP amp D will be relieved of all obligations and liability under this Warranty if i The alleged defect in the part is due to misuse or negligence on the part of someone other than HBP amp D or ii HBP amp D identification ma
81. al Investigation Cleanup and Aerodynamic Smoothness Processes Materials Fasteners Support of Airplane for Repair and Alignment Check Procedures Control Surface Balancing Repairs Electrical Bonding TITLE DOORS General Passenger Crew DEFINITION Standard Practices General Procedures and typical repairs applicable to more than one chapter and are not specifically covered under Chapters 52 thru 57 Sub Sys Sect breakdown Airplane major structural breakdown diagram Primary and secondary structure diagram Principal area and dimensional data Restricted area diagram Zoning diagram Access door and panel identification Glossary Definition of damage classifications Cleanup of dents cracks scratches corrosion etc Aerodynamic smoothness requirements for the airplane and permissible contour variations gaps and mis match data Special processes for use in the repair of the airplane Will not include general engineering practices unless specific deviations are required Unique processes such as welding specifications etc relative to a single repair shall be incorporated in the repair and only referenced here Description of materials metallic and non metallic including extrusions formed sections sheet sealants adhesives and special materials used in airplane repair Where possible permissible substitutes and sources of supply will be given Description of fastener types materials and siz
82. all HBC recommended service bulletins issued prior to the effective date of this Agreement having a HBC specified compliance deadline The Owner will comply with all the HBC service bulletins referred in this Section 6 1 prior to being entitled to any of the benefits of the Plan or within the compliance deadline specified in any applicable service bulletin unless such period or deadline is extended in writing by HBC If the Owner fails to perform its obligations under this Section 6 HBC at its sole and complete discretion will have the right either to suspend any of the benefits of the Plan to which the Owner is entitled until the Owner fulfills its obligations hereunder or to terminate the Agreement in accordance with the provisions of Article V Section 2 of this Agreement The Owner will make a one time payment to HBC for reserves of future maintenance that will occur during the term of this Agreement and for use on all time and wear limited components covered pursuant to the Plan accumulated prior to the enrollment inspection This payment will be taken into account in any calculation of a Support Plus Bonus under Article Section 8 of the Agreement THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 11 SECTION 7 TRANSFER OF AGREEMENT 7 1 The Owner hereby understands and agrees as indicated below that For aircraft enrolled into the Plan this Agreement toget
83. all include general information limits and procedures In the maintenance manual this section shall cover subjects such as engine changes run up externally mounted spare power plants etc In the overhaul manual this section shall cover subjects such as power plant build up teardown etc Those removable coverings which extend over and around the power plant assembly Includes the functioning and maintenance aspects of items such as accessory section cowls cowl flaps cowling supports and attach and locking mechanisms etc Does not include the structure integral with the airframe which shall be covered in the applicable Structures chapter The framework either of build up construction or forgings which support the engine and attach it to the nacelle or pylon Includes items such as engine mounts vibration dampeners support links mounting bolts etc Those fire resistant partitions and seals mounted on or about the power package for the purpose of isolating areas subject to fire Does not include those fire walls which are included in Chapter 54 Those fittings and brackets which are used for the support of equipment in and about the power package Those electrical cables conduits plugs sockets etc which serve several power plant systems but which are banded together to facilitate removal and installation of the power plant Does not include the wiring which is specifically covered under another system That portion of
84. ance Plan and TAP are registered trademarks of Williams International MedAire is the registered trademark of MedAire Inc March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page ii TABLE OF CONTENTS HAWKER BEECHCRAFT CORPORATION SUPPORT PLUG 1 ARTICLE CONTACT INFORMATION ccccccccceeetnceeeeeeeeeeecseenceeeeeeessneeeseennneeeeeeeenenees 3 ARTICLE PROGRAM TERMS AND HOURLY RATES 5 SECTION 1 AIRCRAFT ENROLLMENT rennen nenne nennen 5 SECTION 2 TERM OF THE AGREEMENT eren nennen nennen nnns that tn sn nne nsns sina snas 5 SECTION HOURLY RATE 5 11 111 11 111 11 1 nn 5 SECTION 4 HOURLY lg ennai danene unnn nnnm 7 SECTION 5 HOURLY RATE 9 SECTION 6 AIRCRAFT ENROLLMENT AND COMPONENT 11 SECTION 7 TRANSFER 12 SECTION 8 SUPPORT Plus 5 1 ennenen eneen na 12 ARTICLE Ill COVERAGE UNDER THE PLAN
85. anual Section 10 Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Sample XX XX XXXX 852 XX XXXX Customer Name Company Name Street Address City State amp Zip Dear Mr Ms Customer This letter is in response to your request concerning the condition of the paint on aircraft XX XXXX Please proceed with the repainting of the aircraft areas as noted in the estimates on file at HBC Upon completion please file a warranty claim for the actual time and materials consumed but not to exceed XX XXX 00 US per the approved estimate XXXX XXXX dated X XX XXXX on file at Hawker Beechcraft Corporation A paint chip from the affected areas will be required to be forwarded to Hawker Beechcraft Corporation prior to acceptance of the submitted claim This work must be accomplished within 90 days of the issue date of this letter If the work cannot be completed before the 90 day deadline please contact your HBC warranty representative Written approval must be issued for an extension on this letter or approval will be void In the event warranty consideration is required on the repainted areas of the aircraft any adjustments will be between the c
86. any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC_Warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Hawker NEWS YOU CAN USE Doc 852 03 0035 December 3 2001 To All Hawker Beechcraft Service Centers Subject Obligations of Hawker Beechcraft Service Centers Service Center Policy Manual Section 10 New Part Return Claims This letter serves to update and expand existing Hawker Beechcraft policies for submission and follow up on all New Part Return claims submitted for reimbursement NEW PART RETURNS 30 Day filing time All claims must be filed with HBC no later than 30 days from the date of Invoice The subject part must be received at HBC no later than 30 days from the date of approval International ASC s must return their requested parts within 45 days from the date of notification to return 10 Day filing time for shortages All shortages must be filed with HBC no later than 10 days from Invoice date Incomplete Claims If for some reason additional information is required to settle your claim a request will be made specifying what information is needed This information must be provided within fourteen 14 calendar days of the request A second request will not be made If no response is provided the claim will be denied due to inad
87. any such delay and the time fixed or required for the performance of any obligation or responsibility in this Agreement will at the option of HBC be extended for a period equal to the period during which any such cause and effects thereof persist March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 28 SECTION 6 WARRANTY 6 1 6 2 6 3 6 4 6 5 Nothing in this Agreement will be construed to add vary modify restrict diminish delete or cancel the warranty provided by HBC for the Aircraft under the Hawker Beechcraft Corporation Aircraft Purchase Agreement if the Owner is entitled to the benefit of such warranty on the effective date of this Agreement Nothing in this Agreement will be construed to add vary modify restrict diminish delete or cancel the warranty provided by HBP amp D under the HBP amp D Part Limited Warranty for parts and components acquired from HBP amp D whether used by HBC a maintenance facility or the Owner if the Owner is entitled to the benefit of such warranty during the term of this Agreement If the Aircraft or a component is entitled to the benefit of both this Agreement and a warranty referenced in Section 6 1 and 6 2 above or a warranty provided by a component manufacturer as applicable the applicable warranty provisions will control and satisfy any obligations before this agreement is effective The Owner acknowledges and agrees that all repairs and maintenance work under this A
88. at may be scheduled Includes instructions such as those for periodic lubrication of components radioactivity decontamination aircraft external and internal cleaning disinfection of aircraft sanitization of drinking water etc Shall not include lubrication procedures required for the accomplishment of maintenance practices Those instructions necessary to carry out servicing that is normally unscheduled Includes instructions such as those for ice and snow removal from parked aircraft etc DEFINITION This chapter shall provide the necessary information to enable operators to monitor and diagnose vibration and noise levels in order to identify imbalance damage or misalignment in helicopter dynamic and structural components Those instructions necessary to monitor measure diagnose and locate sources of vibration in dynamic and structural components The instructions shall cover related maintenance procedures such as main rotor tracking tail rotor balancing main rotor head absorber tuning checking general airframe vibration monitoring etc Those instructions necessary to monitor measure diagnose and locate sources of noise in dynamic and structural components GROUP AIRFRAME SYSTEMS SYS SUB SYS CHAP SECTION TITLE 20 STANDARD PRACTICES AIRFRAME 20 90 Reserved for Airline Use SYS SUB SYS CHAP SECTION TITLE 21 AIR CONDITIONING 00 General 10 Compression 20 Distribution 30 Pressurizati
89. at portion of the system which controls the output of the communications and navigation receivers into the flight crew headphones and speakers and the output of the flight crew microphones into the communications transmitters Also includes the flight to ground personnel communications Includes items such as audio selector control panel micro phones headphones cockpit loudspeakers etc That portion of the system which is used to dissipate static electricity Those installations that record or monitorcrew conversation or movement or provide external monitoring for security or safety purposes Includes externally mounted cameras voice and or video recorders etc used for aircraft operations That portion of the system which maintains integrated control of the operating frequencies of communication and navigation transmitter receivers after either a manually inserted command or a preprogrammed integrated flight system command Includes such items as integrated frequency selector panels digital frequency control computers integrated frequency display panels etc SYS CHAP SUB SYS SECTION 24 00 10 20 30 50 60 TITLE ELECTRICAL POWER General Generator Drive AC Generation DC Generation External Power AC Electrical Load Distribution DC Electrical Load Distribution DEFINITION Those electrical units and components which generate control and supply AC and or DC electrical po
90. ation To All Customers and Authorized Service Centers Subject Aircraft Batteries After extensive reviews of batteries returned to Hawker Beechcraft Corporation for warranty claims it has been determined that battery replacements will be considered as maintenance not warranty unless a verifiable battery defect exists If the battery can be brought to a serviceable condition by the ASC or Operator by proper charging the unit will not be considered to be warrantable Prior to the replacement of a battery please verify that it has been properly charged and tested to substantiate a Warranty condi tion Properly charging and load testing the batteries will eliminate claims on good batteries Please reference applicable Hawker Beechcraft Corporation Maintenance Manuals for correct charging amp load test procedures Batteries with 300 hours or less and not to exceed 6 months from install date will continue to be evaluated for warranty consideration Please note that beginning March 22 2004 every battery claim submitted for warranty coverage on an original equipment battery needs to include the dates and results of boost charge and capacity tests Consideration of the claim will be made after review of the tests The complete serial numbered placard still needs to be returned to HBC with the Notification form per current procedures If an out of box failure return the whole unit If the battery removed was spare installed not original equip
91. ation of any governmental or other duly constituted authority or by labor strike lock out walk out slow down or other labor trouble or industrial disturbance acts of God or fire explosion earthquake lightning flood drought windstorm or other action of the elements or other catastrophe or accident epidemic or quarantine restrictions or lack or shortage or delay in delivery of supplies materials accessories equipment tools or parts delay or failure of subcontractors or suppliers for any reason whatsoever including mechanical breakdown delay or failure of carriers or other cause beyond the reasonable control of the affected party This provision will not however release such party from using reasonable efforts to avoid or remove such causes nor will it excuse or release such party from the payment of the compensation accrued under the terms of this Agreement prior to any of the above mentioned failures or delays in performance Any party claiming such an excuse or delay for nonperformance will give prompt notice of the event or events to the other party 5 2 In the event of any delay on the part of HBC in the performance of any of its obligations under the Plan pursuant to the provisions of this Agreement due indirectly or directly to force majeure or any other cause whatsoever whether similar to those mentioned herein or of a different nature but beyond the control or without the negligence of HBC HBC will not be responsible for
92. ations Intermittent Internal Jammed Kink Lateral Leakage Longitudinal Marked Marks Mismatched I A particle of foreign matter in the metal usually associated with magnetic particle inspection Cracks inclusions fractures etc not visible without fluorescent or magnetic penetrants A coming and going at various times intervals not all the time Inside within the surface or structure J Wedged forced stuck Squeezed into a tight position K A short tight twist or curl caused by doubling or winding of something itself L Sideways movement or play Escaping fluid or air usually caused by a crack hole or worn seal The length or lengthwise dimension usually the longest area M Visible impression spot dent on line scratch score gouge galled etc If using must be clearly described Improper association of two or more parts Mispositioned Moisture Nicked Obstruction Oil Contamination Open Circuit Out of Round Peripheral Pitted Play Plugged Preload Propagation Puncture Improper installation of a part resulting in damage to the installed part or to associated parts Condensed liquid usually a small quantity of water N A sharp surface indentation caused by impact of a foreign object Material displaced is seldom separated O A condition of being clogged or blocked in the way of something See Contamination Incomplete electrical
93. ative crossed wires from incorrect assembly Deformation of a part or structure by a squeezing force Changes original shape D The turning away from original shape or direction by an undesired force Separation into layers Ex fiberglass Plexiglas windshields A surface indention with rounded bottom usually caused by impact of a foreign object Material is displaced seldom separated Ex hail marks See Dented A color that is not normal to a part usually caused by heat Extensive deformation of the original shape of a part usually due to structural stresses excessive localized heating or any combination of these E Part s wherein the intended common center is displaced significantly A hole bolt or rivet that is not round usually due to loose fastener or improper drilling Carry away of material by flow of fluids greases airflow or weather accelerated by heat or grit Especially leading edges engine intakes Don t confuse with paint flaking Only to describe a specific annunciator message Magnetic metal having a high iron content such as opposed to non ferrous steel Better to say life time service life or time between overhaul TBO Flaking Flame Out Fluctuation FOD Foreign Particle or Object Fouling Frayed Freedom of Motion Friction Fused Galled Gap Gouged Grooved Grounded elec circuit Hot Spot Example Paint flaking paint lifting off the s
94. ble attorney s fees expenses and costs incurred by HBC in seeking recovery of any amount which the Owner has failed to pay to HBC SECTION 3 TITLE AND RISK OF LOSS 3 1 3 2 3 3 HBC and the Owner warrants to each other that for any component that is exchanged under the Plan each party has upon delivery of the component pursuant to Article IV Sections 1 3 or 1 4 as applicable title to it free and clear of any and all mortgages liens charges encumbrances or security interests whatsoever When a component exchanged under the Plan is shipped directly from HBC to the Owner title to and risk of loss of or damage to a direct shipped component exchanged under the Plan by HBC to the Owner will be transferred from HBC to the Owner upon delivery of the component EXW Incoterms 2000 at HBC s Warehouse Each party will when required deliver to the other all documents that are necessary to transfer title and to establish the actual release of all mortgages liens charges encumbrances or security interests whatsoever Title to and risk of loss of or damage to any component exchanged under the Plan by the Owner to HBC will be transferred from the Owner to HBC upon delivery of the component EXW Incoterms 2000 at HBC s Warehouse Each party will when required deliver to the other all documents that are necessary to transfer title and to establish the actual release of all mortgages liens charges encumbrances or Security interests
95. by a licensed mechanic or authorized repair Station Use the Parts Information Tag Form No 852 31487 supplied herewith for the purpose Parts Information Tag must be filled out completely e Installing agencies and repair station certification holders may identify return cores with their own approved repairable parts tag in lieu of Form No 852 31487 provided that the same information is Supplied HBP amp D reserves the right to return cores at customer expense and not issue core credit for cores that are BER Beyond Economic Repair incomplete data tags disassembled not like for like part number or if the core returned exceeds normal run out condition and is going to incur charges over and above the standard overhaul e Cores must be returned to HBP amp D within 30 days for Domestic orders 45 days for International orders from the date of shipment Address labels are available through HBP amp D Please contact a HBPGD rotables representative at 1 888 727 4344 Failure to comply with the above requirements may delay or forfeit core credit issuance Thank you for purchasing quality exchange parts from HBP amp D EXCHANGE PART SHIP TO HAWKER BEECHCRAFT PARTS amp DIST 370 N WEBB ROAD EAST DOCK BUILDING 66 WICHITA KS 67206 Send Direct to West Dock Bldg 66 P N 902 010 1209 Hawker 1 a PROCEDURES FOR RETURNING WARRANTY PARTS TO HBC 1 f instructed by HBC or the Warranty Website to return a par
96. certified mail return receipt requested or sent by means of e mail or tested telefacsimile to the party to whom the notice is to be given Any notice or communication which is delivered in person or sent by means of e mail or tested telefacsimile will be deemed to be served effective as of the date the notice or communication is delivered or sent as applicable Any notice or communication which is sent by registered or certified mail return receipt requested will be deemed to be served seven 7 days after the date it is postmarked to the addressee postage prepaid Notices so sent will be deemed to be received upon actual receipt by the receiving party March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 3 1 4 Until changed by written notice given by either party to the other the billing addresses and numbers of the parties for the purposes of this Agreement will be as follows by telephone to by telefacsimile to by e mail to For the attention of THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 4 ARTICLE PROGRAM TERMS AND HOURLY RATES SECTION 1 AIRCRAFT ENROLLMENT 1 1 1 2 1 2 1 1 2 2 1 2 3 HBC will provide the Owner with a Support Plus Maintenance Plan which will include comprehensive coverage for scheduled and unscheduled maintenance including but not limited to inspections maintenance troubleshooting and c
97. claim to HBP amp D a copy of your claim and or correspondence with the carrier must also be submitted Claims filed to HBP amp D must be within 10 days from invoice date NOTE For return approval please contact a HBP amp D Customer Service Representative at 888 727 4344 US Domestic 316 676 3100 International or fax to 316 676 3222 US Domestic 316 676 3327 International CSD 32974 REV 06 10 Zwar Doc 852 09 0079 Revision 3 dated October 28 2010 Page 1 of 2 Original Document dated December 6 2002 Rev 16 to Service Center Support Policy Manual Section 10 To Hawker Beechcraft Corporation Authorized Service Centers Subject NEWS YOU CAN USE Customs Requirements for Returning Parts to HAWKER BEECHCRAFT PARTS amp DISTRIBUTION NOTE This revision issues a document number amends the building number in the address for shipments to Hawker Beechcraft Corp and customs clearance contact information In keeping with our mutual desire to ensure an efficient and uninterrupted flow of material through U S customs we are setting forth the requirements for the return of warranty parts We believe such information to be extremely beneficial to anyone in your organization who might have limited experience with customs requirements and could also serve as a review of requirements for those with more extensive experience One each of the following three 3 documents should accompany each individual shipment o
98. components as applicable and or services will be administered and provided directly to the Owner by the respective manufacturer however the payment for such parts and or services is included in the Plan MedAire parts and components as applicable and or services will be administered and provided directly to the Owner by MedAire however the payment for such parts and or services is included in Support Plus All components covered pursuant to the Plan required for scheduled component removals and scheduled maintenance requirements as defined Hawker Beechcraft Aircraft Maintenance Manual and for unscheduled component removals All consumables covered pursuant to the Plan required for the components referred to in Section 1 1 4 above Replacement components covered pursuant to the Plan for HBC mandatory and recommended service bulletins installed on the Aircraft prior to the Effective Date Kits or components as defined by the service bulletin required to install all HBC mandatory service bulletins covered pursuant to the Plan and issued after the Effective Date Kits or components as defined by the service bulletin required to install all HBC recommended service bulletins covered pursuant to the Plan issued after the Effective Date Replacement components covered pursuant to the Plan for HBC mandatory and recommended service bulletins installed on the Aircraft after the Effective Date Replacement components covered pursuant to
99. computers etc SYS SUB SYS CHAP SECTION 78 00 10 20 30 TITLE EXHAUST General Collector Nozzle Noise Suppressor Thrust Reverser Supplementary Air DEFINITION Those units and components which direct the engine exhaust gases overboard For turbine engines includes units external to the basic engine such as thrust reverser and noise suppressor For reciprocating engines includes augmentors stacks clamps etc Excludes exhaust driven turbines That portion of the system which collects the exhaust gases from the cylinders or turbines and conducts them overboard Includes items such as collector rings exhaust and thrust augmentor ducts variable nozzles actuators plumbing linkages wiring position indicators warning systems etc Does not include power recovery turbines turbo superchargers etc not noise suppressors or thrust reversers where they are not an integral part of the nozzle system That portion of the system which reduces the noise generated by the exhaust gases Includes items such as pipes baffles shields actuators plumbing linkages wiring position indicators warning systems etc Use 10 where integral part of nozzle system That portion of the system which is used to change the direction of the exhaust gases for reverse thrust Includes items such as clamshells linkages levers actuators plumbing wiring indicators warning systems etc Use 10 where integral part of
100. continues publication of any index cited herein during the Base Period or ii fails to resume publication during the Base Period of any index for which publication has been suspended for 24 months or more or iii materially alters the basis of calculating any index cited herein during the Base Period then in any such event HBC will select a comparable alternate index or indices for adjusting the portion of the Base Price to which the replaced index applied Economic Adjustment Effectivity Commencing on January 1 2013 and continuing thereafter annually on January 1st of each successive year during the term of this Agreement the Hourly Rate per hour will be fixed at a price equal to the then current Hourly Rate calculated in Section 4 1 above plus the Hourly Rate Adjustments as calculated in Section 5 2 above HBC will determine the adjustment if any to the hourly usage rate during the month of October of the current calendar year HBC will notify in writing the Owner of any applicable adjustment to the hourly usage rate s for the subsequent calendar year on or before December 1 of the current calendar year Aircraft enrolled into the Plan with pre paid flight hours will not be subject to annual adjustment However the Owner will be responsible for reporting flight hours and landings on a monthly basis and for payment of all additional flight hours over and above the pre paid flight hours at the applicable adjusted rate for
101. cuit and Shorted for definitions Blockage of fluid or air passage or line usually by foreign material Inward deformation of the original contour of a part usually due to high pressure differential Example Rubber discs Biscuits engine mounts silent blocs landing gear shock absorber Perfect roundness about a common center The appearance of a part and its readiness to function The introduction of undesirable elements usually into a fluid If using please explain how the contaminant came to be present Pitting or a surface breakdown of a material due to chemical or electro chemical attack by atmosphere environment proximity to or flight through sea air or a humid locale exposure to moisture or other agents Sometimes called rust on steel surfaces A visible not requiring special fluorescent or magnetic penetrants partial separation of material Undesirable separation in plastic articles characterized by distinct surface cracks or minute frostlike internal cracks resulting from stresses within the article which exceed the tensile strength of the plastic Also caused by improper cleaning agents Creases wrinkles Crossed Crushed Deflection Delamination Dented Depression Discoloration Distorted Eccentric Elongated Erosion Fail Ferrous Finite Life Permanent deformation of skins after extreme heavy landings or turbulence Damage to parts crossed threads or parts made inoper
102. ded into three main sections Service Safety Pilots and Maintenance IPC Ali pages include a search of available publications by part number manual and or model The Raytheon Electronic Publication System REPS is now called the Interactive Maintenance Library IML Support for the Interactive Maintenance Library is available on the Maintenance Parts link The libraries include the same features and manuals as REPS Another improvement is the single sign on feature This feature allows one log in to access the Technical Publications site Rapid and Supplier Integration Tools You may also sign up for the Service Information E mail Notification through your User Profile If you were registered on the RAC technical publications web site for e mail notification you will need to re register on the HBC site to continue this notification Rapid registered users may use their existing username and password Address information must be filled out to access technical information The pilots page includes links to the Online Service Information OSI library E mail Notification Service Crash Fire amp Rescue Cards Service Information Indexes Safety Communiqu No 279 and video link and the Safety of Flight Information SOFD form The maintenance page includes links to the Interactive Maintenance Library support site Online Manuals Log of Temporary Revisions blank form and the Premier Spoiler Rigging Aid download file Also included are the el
103. ders radio compass LORAN VOR ADF OMEGA GLOBAL POSITIONING etc That portion of the system which combines navigational data to compute or manage the aircraft s geographical position or theoretical flight path Includes items such as course computers flight management computers performance data computers and associated control display units warning annunciators etc DEFINITION Those units and components which store regulate and deliver oxygen to the passengers and crew including bottles relief valves shut off valves outlets regulators masks walk around bottles etc That portion of the system which furnishes oxygen to the crew That portion of the system which furnishes oxygen to the passengers That portion of the system which furnishes oxygen to the passengers 30 SYS SUB SYS CHAP SECTION 36 00 10 20 Portable TITLE PNEUMATIC General Distribution Indicating That portion of the system which has an independent oxygen supply and which can be transported about the airplane DEFINITION Those units and components Ducts and Valves which deliver large volumes of compressed air from a power source to connecting points for such other systems as air conditioning pressurization deicing etc That portion of the system which is used to distribute high or low pressure air to using systems Includes items such as ducts valves actuators heat exchangers controls etc Does not inc
104. designated by HBC will be accompanied by a properly completed part information form supplied with the replacement part or equivalent The form will be attached to the unserviceable component and will at all times be kept with the unserviceable component removed by the Owner March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 24 1 13 Aircraft Log Book 1 13 1 The Owner will properly record in the Aircraft log book all aircraft flight hours cycles landings or calendar times as reasonably required by HBC for purposes of this Agreement and or by any appropriate Airworthiness Authority addition the Owner will report operating events including abuse or damage to the Aircraft or any component modifications repairs and maintenance as prescribed by HBC instructions and or those required by any appropriate Airworthiness Authority in the Aircraft log book This information will be furnished to HBC from time to time upon reasonable request The Owner further agrees to grant to the representative s of HBC access to the Aircraft and or any component and also to the Aircraft auxiliary power unit and engine operation records upon the reasonable request of HBC The Owner warrants to HBC that at all times all information recorded in these logbooks or otherwise reported to HBC will be true and correct 1 14 Failure to Provide Information 1 14 1 If the Owner fails to record and or to provide to HBC any information required pursuant to
105. distributor valve etc That portion of the system which controls the pitch of the propeller blades Includes items such as governor synchronizers switches wiring cables levers ettc Does not include any parts which rotate with the propeller assembly Also includes all those units and components provided for the propulsor vector drive system Includes flight deck control drive motors gearboxes drive shafts synchronizing shafts etc That portion of the system which is used to decrease run down time or stop propeller rotation during engine power off conditions Includes brake mechanisms levers pulleys cables switches wiring plumbing etc That portion of the system used to indicate operation or activation of propeller propulsor systems Includes items such as light switches wiring etc The complete duct assembly including vector drive attachment fairings stators gearbox covers etc DEFINITION Rotor head assembly ies and rotor blades including the swashplate assembly ies and the rotor shaft unit s if not an integral part of the gear box es Does not include the rotor anti icing system which is dealt with in chapter 30 Ice and Rain Protection Rotor blade assemblies including the heating mate electrical resistors for anti icing 20 30 40 Rotor head s Rotor Shaft s Swashplate Assy ies Indicating Complete rotor head s including blade folding system s Includes sleeves spindles dampe
106. e actions Technical Terms booklets are in the Warranty section of this book Words often seen in warranty narratives which either MUST NOT be used or must be explained clearly as noted below are Bad do not use Instead please explain what was wrong with the part Breach Broken unless the part is broken into two or more pieces Please describe where broken and how Burnt burn unless there was an actual fire Critical Damaged Dangerous Defect defective Deterioration deteriorated Disintegrated Doesn t work Extremely Fail failed failing use only if part of an annunciator warning and use quotes Faulty Few please be specific and quantify how many Imperfection Inoperative or Inop If the part has no response to applied power please explain as such Malfunctioning Negligent Not installed properly please explain how it wasn t installed properly Problem Several please be specific and quantify how many Some please be specific and quantify how many Unbelievable Unreliable Unserviceable Very Warrant Continued next page If the specific condition of the part is not known please advise in the narrative what is happening that shouldn t be OR what isn t happening that should be Please don t include editorial comments in the warranty narrative just the facts Requirements for claim entry A It is critically important that the HBP amp D PO be entered correctly exactly as it is fielded in
107. e credited to the Owners HBC Support Plus account and will be available for payment of future Support Plus Agreements entered into immediately following the end of the term of this Agreement 8 2 HBC will have sole responsibility and authority for the Support Plus Bonus calculation To allow time for all transactions to process HBC will start the calculation no earlier than ninety 90 days following the end of the Agreement term or termination and will provide the Owner a summary of the calculation THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 12 ARTICLE Ill COVERAGE UNDER THE PLAN SECTION 1 COVERED UNDER THE PLAN The Plan will provide only the following coverage including those as selected by the Owner and indicated Y below if applicable 1 1 1 1 1 1 1 10 1 1 11 V Components and Consumables Coverage The exchange of components and the supply of related parts and or consumables as further defined below associated with the Aircraft and other parts components and systems which are installed on the Aircraft with respect to the Aircraft in the original configuration in which it was delivered into service by HBC to the first purchaser of the Aircraft and as subsequently modified by HBC service bulletins but prior to and or excluding modifications or installations by Supplemental Type Certification STC or other similar actions Avionics parts and
108. e engine during emergency procedures Includes items such as levers cables pulleys linkages switches wiring etc Does not include the units themselves SYS CHAP SUB SYS SECTION TI 00 10 20 30 TITLE ENGINE INDICATING General Power Temperature Analyzers Integrated Engine Instrument Systems DEFINITION Those units components and associated systems which indicate engine operation Includes indicators transmitters analyzers etc For turbo prop engines includes phase detectors Does not include systems or items which are specifically included in other chapters except when indication is accomplished as part of an integrated engine instrument system ref 77 40 That portion of the system which directly or indirectly indicates power or thrust Includes items such as BMEP pressure ratio RPM etc That portion of the system which indicates temperatures in the engine Includes items such as cylinder head exhaust turbine inlet etc That portion of the system which is used to analyze engine performance or condition by means of instruments or devices such as oscilloscopes etc Includes items such as generators wiring amplifiers oscilloscopes etc That portion of the system which is an integrated concept receives several all engine operating parameters and transmits this to a central processor for crew presentation Includes items such as display units transmitters receivers
109. e only are not part of this Agreement and will not in any way affect the interpretation of this Agreement SECTION 13 ENTIRE AGREEMENT 131 This Agreement and the matters referred to herein constitute the entire agreement between HBC and the Owner and will supersede and cancel all prior negotiations representations alleged warranties statements letters acceptances contracts agreements and communications whether oral or written between HBC and the Owner concerning all matters covered herein No agreement or understanding varying the terms and conditions of this Agreement will have any affect unless it is in writing and signed on behalf of each party by its duly authorized representative In the event of any inconsistency between this Agreement and any of the Appendices the provisions of this Agreement will prevail IN WITNESS WHEREOF the Owner and HBC have agreed to and accepted the terms and conditions set forth in this Agreement and the Appendices attached hereto and caused the same to be approved and executed by their duly authorized representatives Signed by BBY WEE oco oed for and on behalf of HAWKER BEECHCRAFT CORPORATION SI eonun e tees MEO HBC NOTE IN SIGNING THIS AGREEMENT THE OWNER ACKNOWLEDGES AND AGREES THAT A THIS AGREEMENT WILL AUTOMATICALLY EXPIRE ON THE _ lt lt EXPIRATIONDATE gt gt AS SPECIFIED ABOVE IN ARTICLE II SECTION 2 1 B THE OWNER S PLAN IS NOT PERMANENT AND MAY BE REVOKED
110. e opportunity to concur or propose an alternate remedy for an AOG situation or non complex unscheduled maintenance requirement 1 7 2 The Owner will at its own cost have such repairs done by the non HBC authorized service facility The Owner will be solely responsible to the complete exoneration of HBC for monitoring and ensuring that the repair work is correctly and satisfactorily performed by the non HBC authorized service facility The Owner will obtain a copy of the work order shop order repair order or any other similar documentation which will report events such as but not limited to abuse or damage to any component modifications repairs and maintenance as prescribed by HBC instructions and or those of any appropriate Airworthiness Authorities This form will be signed by an authorized representative of the non HBC authorized service facility n addition such repair information will be accompanied by a properly completed part information form supplied with the replacement part or equivalent 1 7 3 All maintenance at such non HBC authorized service facility must be reported to HBC within ten 10 working days from occurrence The Owner will provide proof of payment within thirty 30 calendar days from the date of having such repairs accomplished All Owner invoices for work performed submitted more than sixty 60 days after the completion of the maintenance event will not be eligible for payment by HBC All such reports and invoices must
111. e person recommending coverage and the date the discussion took place must be noted in the narrative when filing the claim HBC approvals may be in writing via fax or e mail HBC warranty may pay for claim credit shortages from other Suppliers depending on the issue Supplier shortages should be submitted for consideration via the Warranty Web per normal procedures The narrative should include the squawk and fix and that a claim was filed with the supplier and this claim is requesting the balance not allowed A copy of the work order the supplier claim and the supplier credit memo must be forwarded to HBC with the claim number and aircraft s n clearly written at the top of these copies 23 24 25 Warranty coverage transfers when the original owner sells the aircraft Support Plus transfers if the new owner decides to take over the existing contract and signs for the transfer Shop Rate change requests must be submitted for approval in writing by fax letter or e mail These change requests are reviewed by a board and may be amended or denied Submit these requests to the Manager Warranty Exchange Programs via email to hbc warranty hawkerbeechcraft com and to your Warranty Claims Administrator Rate changes will apply if approved on the date of the HBC approval A W1 warranty claim is for an out of box failure part rejected prior to first flight and includes the following 55 Mis manufactured Parts Please carefully identify
112. ecks prior to engine out ferry etc Those charts diagrams and text which show the area dimensions stations access doors zoning Ref 1 6 and physical locations of the major structural members of the aircraft Includes an explanation of the system of zoning and measurement used DEFINITION This chapter shall include the necessary procedures to lift amp shore aircraft in any of the conditions to which it may be subjected Includes lifting and shoring procedures that may be employed during aircraft maintenance and repair 00 10 20 SYS SUB SYS CHAP SECTION 8 00 10 20 SYS SUB SYS CHAP SECTION 9 00 10 20 SYS SUB SYS CHAP SECTION General Jacking Shoring TITLE LEVELING amp WEIGHING General Weighing and Balancing Leveling TITLE TOWING amp TAXIING General Towing Taxiing TITLE Provides information relative to jack points adapters tail supports balance weights jacks and jacking procedures utilized during aircraft maintenance and repair Those instructions necessary to support the aircraft during maintenance and repair Includes information on shoring materials and equipment contour dimensions shoring locations etc DEFINITION This chapter shall include the necessary information to properly level the aircraft for any of the various maintenance overhaul or major repairs which might become necessary during the life of the aircraft It shall also include those un
113. ectronic Kit Catalog general subscription information including change of address forms and FAQ s We hope you find our new web site useful and will strive to continuously improve it Check it out at pubs hawkerbeechceraft com As always feedback and comments are welcome by e mailing tmnde hawkerbeechcraft com Technical Manual Distribution Center 800 796 2665 inside US 316 676 8238 outside US New Parts amp Cores Hawker pm er NEW PART RETURN REQUIREMENTS For your benefit we have enclosed our return policy If it becomes necessary for you to return a component purchased from HBP amp D we will be able to respond to your claim more efficiently if you follow these guidelines e Requests to return components must be made within 30 days from date of shipment e Reports of shortage in shipment must be made within 10 days from invoice date e Normal handling charges are 15 50 00 minimum 500 00 maximum on stock items Recertification charges may also be applied to the return of specific parts All costs including freight will be credited in the case of a HBP amp D error e Allreturns must have prior approval to return and should be returned with all freight and custom charges prepaid Items with prior approval will be processed in a timelier manner e Original documentation which includes all CAA FAA airworthiness documentation furnished with the original shipment must accompany the part e Please
114. ed to HBC for consideration with the Supplier s outside invoice for the part and the Supplier claim and settlement copy HBC must ensure that there is not any coverage available through the Supplier before charging a customer s Support Plus account A part may still have original Supplier retail warranty or may have qualified for Spares coverage through the applicable Supplier Collins Avionics is handled differently Support Plus contracts having selected Avionics coverage make payments to Collins for their CASP program Collins Avionics Service Plans Avionics issues for aircraft on the CASP program should be handled directly with Collins Collins part claims should not be filed to HBC Collins CASP contact Peggy Bearbower Phone 319 295 6416 Fax 319 295 6646 For Hawker Aircraft with a Honeywell Avionics package the HAPP Honeywell Avionics Protection Plan plan applies Contact Honeywell directly with any questions Phone 800 872 7739 Support Plus Hawker Beechcraft Corporation AGREEMENT FOR lt lt HAWKER BEECHCRAFT OWNER gt gt Beechcraft and Hawker are registered trademarks of Hawker Beechcraft Corporation Collins Avionics Service Plan and CASP are registered trademarks of Rockwell Collins Honeywell Service and Support Plan HSPP Maintenance Service Plan and MSP are registered trademarks of Honeywell International Eagle Service Plan and ESP are registered trademarks of Pratt amp Whitney Canada Total Assur
115. ee Chapter 79 SYS CHAP SUB SYS SECTION 50 00 10 20 30 50 60 TITLE Cargo and Accessory Compartments General Cargo Compartments Cargo Loading Systems Cargo Related Systems Available Accessory Compartments Insulation DEFINITION Those compartments for storage of cargo and various components and accessories Includes those systems used to load unload cargo and other cargo related systems Does not include aircraft structure which is in Chapter 53 Those compartments for storage of cargo Those systems which have components which are or can be mounted on the aircraft and used to load unload restrain guide or service cargo Includes drive systems rollers latches restraint nets etc Those systems which are related to loading unloading of cargo Includes aircraft levelling loader alignment systems etc Does not include Cargo Loading Systems Those compartments used for the housing of various components and accessories Includes wheel wells tail hydraulic electrical electronic equipment racks main battery structure etc Those insulation blankets which are used for heat and sound insulation Includes cargo compartments and accessory compartments insulation etc SYS CHAP SUB SYS SECTION 51 SYS CHAP 00 10 20 30 50 60 70 80 SUB SYS SECTION 52 00 10 TITLE STANDARD PRACTICES AND STRUCTURES GENERAL Gener
116. egular business day with the aircraft serial number RAPID sales order number and the RAPID CSR who made the Rotable check Please contact your Claims Administrator if you have any questions Thank you Copies of our Limited Warranty statements are available upon request from Kathy Neukirch 316 676 7193 316 676 3340 fax kathy_neukirch hawkerbeechcraft com If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola_campbell hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Hawker ieechcraft NEWS YOU CAN USE Doc 852 06 0030 March 16 2006 To All Hawker Beechcraft Service Centers and Customers Subject Tires with weep hole leaks in excess of 5 Beginning March 20 2006 please be advised that tires having less than 3 months and 50 hours in service and that are exhibiting weep hole leakage in excess of 5 in a 24 hour period will be considered for warranty coverage NOTE Claims submitted under these parameters require that the tire must be returned to HBC RAPID 370 N Webb Road West Dock Bldg 65 Wichita KS 67206 with a copy of the Warranty Claim Notification Because tires are not set up to flag Part Must Be Returned HBC each claim for this scenario will also require an email or call to your Hawker Beechcraft Corporation Claims Administrator 800 429 5372 316 676 71
117. el control which meters fuel to the engine and to the thrust augmentor Includes items such as hydromechanical or electronic fuel control levers actuators cables pulleys linkages sensors valves etc which are components of the fuel control units That portion of the system which is used to indicate the flow rate temperature and pressure of the fuel Includes items such as transmitters indicators wiring etc Does not include indication if indication is accomplished as part of an integrated engine instrument system ref 77 40 DEFINITION Those units and components which generate control furnish or distribute an electrical current to ignite the fuel air mixture in the cylinders of reciprocating engines or in the combustion chambers or thrust augmentors of turbine engines Includes induction vibrators magnetos switches lead filters distributors harnesses plugs ignition relays exciters and the electrical portion of spark advance That portion of the system which generates electrical current for the purpose of igniting the fuel mixture in the combustion chambers and thrust augmentors Includes items such as magnetos distributors booster coils exciters transformers storage capacitors and compositors etc 20 30 Distribution Switching That portion of the system which conducts high or low voltage electricity from the electrical power supply to the spark plugs or igniters Includes wiring between magneto
118. enance with respect to any optional equipment or modifications incorporated in the Aircraft equipment outfitting or avionics modifications or installations by STC not installed by HBC or under HBC s direction or FAA or equivalent airworthiness authority mandated generic aircraft modifications inspections or procedures including but not limited to test procedures affecting the Aircraft but which are not specifically directed to the Hawker Beechcraft model in question or other similar actions incorporated or performed 2 1 3 All charges for any and all labor performed by the Owner and or all charges for any and all labor if selected under the Plan performed by or on behalf of the Owner which are i labor overtime and or premium charges or ii beyond allowed flat rate labor charges and or a reasonable number of hours or iii labor charges beyond a reasonable value as covered pursuant to the Plan and authorized and or directed by HBC for the maintenance task performed or iv discretionary inspections pre purchase evaluation inspections and associated rectification that would not otherwise have been discovered or discretionary component removal at the direction of the Owner or v preparation of the Aircraft for maintenance cleaning handling or towing or vi routine labor as defined pursuant to the Plan 2 1 4 All charges incurred in rendering services pursuant to the Plan at the express request of the Owner at locations other than
119. equate information Spares Order Cancellation Procedure See Spares Advisory Bulletin ADVB 03 01 issued August 28 2001 Proof of Deliveries Parts being returned to incorrect addresses or without prior approval will not be paid until part is located Damaged Freight Shipments should never be refused The paying party is responsible for the damaged shipment If the part shipped collect the customer is responible to file to the freight carrier If the part is shipped prepaid the claim should be filed to RAPID NOTE These rules will be enforced beginning February 1 2002 That should give all centers sufficient time to reconcile their accounts and submit for any work that would fall beyond the scope as outlined above Carroll Shivershawkerbeechcraft com If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola campbell amp hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response NEWS YOU CAN USE Doc 852 03 0007 Revision Policy Manual Revision R14 Date February 3 2010 To All Hawker Beechcraft Service Centers Subject Obligations of Hawker Beechcraft Service Centers Service Center Policy Manual Section 10 New Part Return Claims This letter serves to notify you of the new part numbers for ordering part returns labels from Hawker Beechcraft Corporation Warranty
120. es Procedures for fastener installation and removal including hole preparation Fastener strength values and substitution data Procedure for supporting the airplane to relieve loads during repairs Includes locations for supports and contour dimensions for required ground equipment Procedures for adjusting the mass balance of control surfaces after repair Where applicable individual repairs will contain their own balancing instructions Typical repairs suitable for general use not limited to one ATA Chapter Topics concerning the electrical bonding of aircraft structure as well as electrical bonding of subsystems to aircraft structure DEFINITION Removable units used for entrance or exit and for enclosing other structure contained within the fuselage Includes passenger and crew doors cargo doors emergency exits etc Electrical and hydraulic systems associated with door control are included as appropriate Doors used for entrance and exit of the passengers and crew to and from the aircraft Includes items such as structure latching mechanisms locking units handles insulation lining controls integral steps ramps handrails attach attached fittings etc 20 Emergency Exit 30 Cargo 40 Service and Miscellaneous 50 Fixed Interior 60 Entrance Stairs 70 Monitoring and Operation 80 Landing Gear SYS SUB SYS CHAP SECTION TITLE 53 FUSELAGE 00 General 10 thru 90 As Fuselage Sections Required
121. es main system circuit breakers power system devices etc SYS SUB SYS CHAP SECTION 25 00 10 20 30 50 60 70 80 TITLE EQUIPMENT FURNISHINGS General Flight Compartment Passenger Compartment Galley Lavatories Additional Compartments Emergency Available Insulation DEFINITION Those removable items of equipment and furnishings contained in the flight and passenger compartments Includes emergency galley and lavatory equipment Does not include structures or equipment assigned specifically to other chapters The compartment above the floor and between the forward passenger partition and the forward pressure dome Includes items such as flight crew seats tables pilot check lists and food containers wardrobes curtains manuals electronic equipment rack spare bulbs fuses etc Does not include cargo compartments The areas in which the passengers are seated Includes lounges but not dressing rooms Includes items such as seats berths overhead storage compartments curtains wall coverings carpets magazine racks wardrobes movable partitions walltype thermometers spare bulbs fuses etc The areas in which food and beverages are stored and prepared Includes items such as removable and fixed cabinets ovens refrigerators garbage containers dish racks coffee maker and dispensers containers electrical outlets wiring etc The toilet and dressing room area
122. es for rolling and stopping the aircraft while on the ground and stopping wheel rotation after retraction Includes items such as bearings tires valves de boosters swivel glands anti skid devices pressure indicators plumbing etc That portion of the system which is used to control the direction of movement of the aircraft on the ground Includes items such as actuating cylinders controls bogie swivel unlock etc That portion of the system which is used to indicate and warn of the position of the landing gear doors Includes items such as switches relays lights indicators horns wiring etc Devices used to stabilize the aircraft while on the ground and prevent damage by ground contact Includes items such as shock strut skid block wheels etc DEFINITION Those units and components electrically powered which provide for external and internal illumination such as landing lights taxi lights position lights rotating lights ice lights master warning lights passenger reading and cabin dome lights etc Includes light fixtures switches and wiring Does not include warning lights for individual systems or self illuminating signs see Chapter 11 The lighting sub systems in the compartment above the floor and between the forward passenger partition and the forward pressure dome Does not include cargo compartment Includes direct and indirect illumination of work areas panels and instruments Includes master warning l
123. es removed by the Owner will be returned to HBC or any supplier or repair or overhaul facility designated by HBC within fifteen 15 days of removal or ii if requested by HBC the Owner will properly store any removed unserviceable component or consumables at the Owner s expense until HBC issues instructions for its disposal or iii unless the Owner is specifically requested by HBC to do otherwise unserviceable components or consumables not requested to be returned to HBC or HBP amp D as the case may be must be held by the Owner for thirty 80 days from settlement date of the claim submitted under the Plan If HBC has not requested the part to be returned the Owner may scrap the part in such a manner as to render the part totally unusable 1 6 9 The Owner will pay the full retail price of any unserviceable component or consumable not returned to HBC or any supplier or repair or overhaul facility designated by HBC within fifteen 15 days if specifically requested by HBC or not disposed of as instructed by HBC March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 22 1 7 AOG Repair by Local Repair Facility 1 7 1 HBC and the Owner recognize that from time to time it may become necessary for certain work to be performed at a non HBC authorized service facility when the Aircraft is not operational due to mechanical difficulties or requires non complex unscheduled maintenance HBC will be informed in such event and be given th
124. ex spoilers etc That portion of the system which is used to control the flow of air through the engine Includes items such as governors valves actuators linkages etc Also includes the operation of variable stator blades but not the maintenance and overhaul which shall be covered under 72 30 That portion of the system which is used to indicate temperature pressure control positions etc of the air systems Includes items such as transmitters indicators wiring etc SYS SUB SYS CHAP SECTION 76 00 10 20 TITLE ENGINE CONTROLS General Power Control Emergency Shutdown DEFINITION Those controls which govern operation of the engine Includes units and components which are interconnected for emergency shutdown For turbo prop engines includes linkages and controls to the coordinator or equivalent to the propeller governor fuel control unit or other units being controlled For reciprocating engines includes controls for blowers Does not include units or components which are specifically included in other chapters That portion of the system which furnishes a means of controlling the main fuel control or coordinator Includes controls to the propeller regulator on turboprop engines Includes items such as linkages cables levers pulleys switches wiring etc Does not include the units themselves That portion of the system which furnishes a means of controlling the flow of fluids to and from th
125. f Invoice The subject part must be received at HBC no later than 30 days from the date of approval International ASC s must return their requested parts within 45 days from the date of notification to return 10 Day filing time for shortages All shortages must be filed with HBC no later than 10 days from Invoice date Incomplete Claims If for some reason additional information is required to settle your claim a request will be made specifying what information is needed This information must be provided within fourteen 14 calendar days of the request A second request will not be made If no response is provided the claim will be denied due to inadequate information Spares Order Cancellation Procedure See Spares Advisory Bulletin ADVB 03 01 issued August 28 2001 Proof of Deliveries Parts being returned to incorrect addresses or without prior approval will not be paid until part is located Damaged Freight Shipments should never be refused The paying party is responsible for the damaged shipment If the part shipped collect the customer is responible to file to the freight carrier If the part is shipped prepaid the claim should be filed to RAPID NOTE These rules will be enforced beginning February 1 2002 That should give all centers sufficient time to reconcile their accounts and submit for any work that would fall beyond the scope as outlined above Carroll Shivershawkerbeechcraft com If you ha
126. f Service Facility and may perform certain unscheduled maintenance requirements and certain scheduled inspection requirements as defined in Article Section 1 2 2 and 1 2 3 above The appropriately rated Hawker Beechcraft Corporation Authorized Service Center is also included in the definition of Service Facility for the purpose of conducting all scheduled inspection requirements and all unscheduled maintenance required on the Aircraft for Owners with a base of operation outside of the United States of America Approved Maintenance Hawker Authorized Authorized Article and Section Ref Beechcraft Service Center Service Cantor Services Outside of USA Article Ill Section 1 2 1 Y Article Section 1 2 2 Y Article Ill Section 1 2 3 v March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 35 1 33 1 34 1 35 1 36 1 37 TOTAL ASSURANCE PLAN TAP means a Service Program offered and administered by Williams International for the exchange or supply of materials or labor related to the Williams International engines installed on the Aircraft in consideration of the monthly payment of a service charge as per the terms and conditions of the TAP contract UNSCHEDULED COMPONENT REMOVAL means the removal of any component occurring as a result of the determination by HBC and or any supplier designated by HBC following investigation of the existence of a malfunction and or discrepanc
127. f parts returned to HBC under warranty 2 AIR WAYBILL 5 OCEAN BILL OF LANDING 2 PROFORMA INVOICE Itemize a listing of the following Quantity Part number and name Monetary value of each item Each item must have an individual value as well as extended value i e two each at 200 00 each 400 USD The type of currency used must be noted Country of origin manufacture Shipper s name and address and consignee s name and address The invoice must be signed by a company official be legible and in English Important note A copy of each shipping document and proper claim identification paperwork must be attached to each part inside each box It is critically important to our receiving process that each part is clearly marked as a New Part Return OR as an Exchange Core OR as Warranty Please help us speed the credit process by clearly marking each part All incoming shipments of WARRANTY PARTS AND CORE RETURNS should be consigned to HAWKER BEECHCRAFT PARTS amp DISTRIBUTION 370 N WEBB ROAD WEST DOCK BLDG 66 WICHITA KS 67206 ATTENTION WARRANTY HOLD AREA FOR CUSTOMS CLEARANCE NOTIFY F H KAYSING CO 10203 WEST YORK WICHITA KS 67215 ATTN JEANIE METZEN AT 316 721 8980 FAX 316 721 8986 Jawor Recchcraft See Ss Doc 852 09 0079 Revision 3 dated October 28 2010 Page 2 of 2 Original Document dated December 6 2002 Rev 16 to Service Center Support Policy Manual Section 10 To Hawker Beechcraft Corporat
128. f the passengers flight crew and service personnel to and from the airplane Includes items such as transparent material its frame etc Does not include emergency exit windows Windows used for examining compartments and equipment in and about the airplane and astrodomes used for celestial navigation Includes items such as transparent material its frame etc SYS CHAP SUB SYS SECTION 57 00 10 20 30 50 60 70 80 90 TITLE WINGS General Center Wing Outer Wing Wing Tip Leading Edge and Leading Edge Devices Trailing Edge Trailing Edge Devices Ailerons and Elevons Spoilers as required Wing Folding System DEFINITION Center wing and outer wing structural units and associated components and members which support the aircraft in flight Includes spars skin ribs stringers clamshells scuppers etc and integral fuel tank structure of the flaps slats ailerons or elevons complete with tabs spoilers and wing folding system Skins primary structure fillets and fairings of the center wing and attach attached fittings Skins primary structure fillets and fairings of the outer wing and attach attached fittings Skins and structure of the wing tip and attached fittings Skins and structure of the wing leading edge and removable leading edge airfoils such as flaps slats attach attached fittings etc Skins and structure of the wing and trailing
129. follows HBC may from the first day following any change described below which occurs during the Term adjust the base Hourly Rate to include costs associated with installation and or maintenance with respect to the following items HBC optional equipment or modifications selected by the Owner after execution of this Agreement and incorporated in the Aircraft under a HBC optional service bulletin or under HBC s direction Any change in the Aircraft Geographical Maintenance Location defined in Article Il Section 1 3 3 above as determined by HBC may result in a permanent increase to the Hourly Rate equal to the rate differential currently in effect for that region of the world Economic Change Indices and Calculations In addition to the adjustment to the base Hourly Rate pursuant to Section 5 1 above if any the base Hourly Rate will be subject to positive adjustment each calendar year following the current calendar year in accordance with the provisions outlined below Commencing on January 1 2013 the Hourly Rate will be adjusted by the percentage of positive change if any calculated as follows The Hourly Rate Adjustment will be determined by reference to United States Government USG indices set forth below to account for economic fluctuation of labor and material costs in the aircraft industry plus HBC s material cost factor if applicable capped at 3 above the USG indices The period during which the Hourly Rate Adjustment
130. g systems etc That portion of the system common to more than one sub system which is used for pressurizing supply tanks to insure fluid flow SYS SUB SYS CHAP SECTION 41 00 10 20 30 TITLE WATER BALLAST General Storage Dump Indication DEFINITION Those units and components provided for the storage balancing control filling discharge and dumping of water ballast Does not include units or components covered in Chapter 38 That portion of the system which stores water solely for the purpose of providing airship ballast Includes removable tanks bladder cells interconnecting balance pipes filler valves etc That portion of the system used to dump water ballast during flight Includes valves remote direct manual automatic controls etc That portion of the system used to indicate quantity condition and relative distribution of the water ballast NOTE Subsystem Section Code is selected to match applicable system interface For example 45 21 XX would identify all air conditioning monitoring and testing provided by the Central Maintenance System and would provide directions for using the Central Maintenance System to execute those maintenance functions Detailed testing not capable of coverage in Chapter 45 would be appropriately cross referenced and would be provided in Chapter 21 Similarly 45 32 XX would identify landing gear monitoring and testing provided by the Central Maintenance System
131. greement will not be performed by HBC The maintenance provider will provide all warranties relating to maintenance and repair work performed and HBC will not be liable for nor extend any warranty for the services performed by the maintenance provider THE OWNER HEREBY WAIVES ALL WARRANTIES OBLIGATIONS OR LIABILITIES EXPRESSED OR IMPLIED ARISING BY LAW IN CONTRACT OR IN TORT OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS OR OTHERWISE OR ANY IMPLIED CONDITION AND ANY OTHER OBLIGATION OR LIABILITY ON THE PART OF HBC TO ANYONE OF ANY NATURE WHATSOEVER BY REASON OF THE OBLIGATIONS CREATED PURSUANT TO THIS AGREEMENT SECTION 7 LIMITATION OF LIABILITY 7 1 HBC WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL INCIDENTAL MULTIPLE AND OR PUNITIVE DAMAGES OF ANY KIND OR NATURE UNDER ANY CIRCUMSTANCES WHATSOEVER AND HOWSOEVER CAUSED NOR FOR ANY LOSSES OR DAMAGES FOR OR ARISING OUT OF ANY LACK OR LOSS OF USE OF ANY AIRCRAFT OR ANY COMPONENT AND RELATED CONSUMABLES EXCHANGED OR NO CHARGE RENTAL COMPONENTS PROVIDED UNDER THE PLAN OR THIS AGREEMENT FOR ANY REASON WHATSOEVER SECTION 8 SUPPORT SERVICES UNDER THE PLAN 8 1 8 1 1 The Owner hereby understands and agrees that Support services provided under the Plan pursuant to the provisions of this Agreement may with respect to the Aircraft be performed at any time and from time to time by the Service Facility as HBC may in its o
132. gt Misidentified for example part is stamped with a left hand part number but it is actually a right hand part gt Spare part rejected before flight 2 Chips scratches under paper windows Warranty covers freight charges on W1 type claims for out of box failures as per the freight charge on your HBP amp D invoice This invoiced freight will be paid automatically you do not need to request it on your claim These claims are paid at net Warranty Guidelines information updated April 2012 HBIA Hawker Beechcraft Inventory Aircraft 1 Check the Warranty Web Aircraft Coverage for HBIA coverage Verify that the occurrence or accomplishment date is within the HBIA coverage dates 2 Any parts on the work order that are over 500 00 List Price SSP should be filed on a warranty W2 type claim see exceptions on NEWS YOU CAN USE 852 10 0029 Avionics parts must still be obtained from the Avionics Supplier and Engine parts from the Engine Supplier 3 Claims for labor and miscellaneous parts under 500 00 may be filed as W5 type claims 4 HBIA will credit for the following Warrantable items Normal maintenance Cleaning Outside Service with mark up up to your standard rate not to exceed HBC s cap Sales Tax Overtime if required Service Documents see Service Bulletin section for instructions 5 HBIA will not credit for the following Fuel FOD or any incident that would be covered by insurance HBIA information
133. gust 20 2010 NEWS YOU CAN USE Obligations of Hawker Beechcraft Service Centers Date March 11 2011 To Hawker Beechcraft Corporation Authorized Service Centers ASC Subject NEWS YOU CAN USE Obligations of HBC ASCs regarding Claims Submitted for Reimbursement This letter serves to update existing Hawker Beechcraft rules for all claims submitted for reimbursement per the Authorized Service Center ASC Procedures which has recently been reviewed and updated The changes noted in bold font below will be effective for all claims submitted or after April 1 2011 Please attach a copy of the document to the ASC Policy amp Procedures manual until updates have been completed or this document supersedes document 852 10 0028 60 Day filing time All claims must be filed with HBC no later than 60 days after the work is accomplished If the claim includes parts to return the subject part must be received at HBC unless otherwise designated by HBC no later than 30 days from the date the claim is filed to HBC International ASCs must return their requested parts within 45 days from the date of notification to return Special requests for late filed Warranty and Support Programs claims With proper documentation a special request for late file may be considered up to 180 days from the date of accomplishment If this claim is found to be within the guidelines of coverage for the program that is affected HBC may allow up to 50 percent of
134. h as as motors computers sensors switches lights bells horns etc Does not include landing gear door warning which is covered in Chapter 32 Structure of the doors used to enclose the landing gear compartments Includes items such as structure latching mechanisms handles insulation lining controls attach attached fittings etc DEFINITION Structural units and associated components and members which make up the compartments for equipment passengers crew cargo plus the structure of the envelope and gondola of airships Includes skins belt frames stringers floor beams floor pressure dome scuppers tail cone fuselage to wing and empennage fillets attach attached fittings load curtains cables ballonets etc Skins main structure secondary structure and fairings of the complete fuselage with any structural differences grouped together and highlighted by fuselage section location The section locations shall be defined by manufacturing joints or other suitable demarcations in sequence from front to rear Does not include movable partitions covered in Chapter 25 nor the functional and maintenance aspects of variable aerodynamic fairings covered in Chapter 27 SYS SUB SYS CHAP SECTION 54 00 10 thru 40 As Required 50 thru 80 As Required TITLE NACELLES PYLONS General Nacelle Section Pylon DEFINITION Structural units and associated components and members which furnish a
135. hapters General Rotor blades Tail pylon Controls and Indicating Part of the system ensuring rotor blade folding and spreading includes the mechanical hydraulic and electrical means permanently fitted on the aircraft Part of system ensuring tail pylon folding and spreading includes mechanical hydraulic and electrical means permanently fitted on the aircraft Part of the system intended for controlling folding spreading sequences and for indicating the system operation Includes the control units caption lights indicators wiring etc SYS SUB SYS CHAP SECTION 67 00 10 20 30 TITLE ROTORS FLIGHT CONTROL DEFINITION The system which provides means of manually controlling the flight attitude of the helicopter Includes items such as control linkage and control cables for collective pitch cyclic pitch directional control servo controls and corresponding system The trim system and the indicating and monitoring system NOTE This chapter includes the complete rigging of rotor control including the associated items not described under this system such as auto pilot servo control unit automatic trim ch 22 blade pitch change rod ch 63 swashplate General Rotor Control Anti torque Rotor control Yaw control Servo control System That portion of the system which controls the attitude by the angle of attack of the rotor blades Includes items such as collective pitch lever cyclic pi
136. her with the rights and or obligations of the Owner hereunder may be assigned or transferred in whole by the Owner provided that HBC has given its prior written consent to such assignment HBC reserves the right to offer such transfer of the Agreement subject to subsequent owner or Owner creditworthiness and HBC s usual and customary background check and denied parties screening In event of such a transfer the Agreement will expire at the original expiration date set forth in Article Section 2 1 The Owner will pay to HBC any prorated minimum flight hour payments as may be applicable up to the date of assignment or transfer 7 2 Owner agrees to notify HBC of any change to the Aircraft registration number within 5 days in accordance with Article Section 1 1 of the Agreement or of any pending sale or actual aircraft title transfer using Appendix D attached hereto SECTION 8 SUPPORT Plus BONUS 8 1 At the end of the Term provided for under Article Section 2 1 of this Agreement will calculate sixty five percent 65 of the difference between the total sum of all the monthly service charges and minimum flight hour charges less an administration fee of 16 00 per flight hour plus Support Plus enrollment charges and any applicable fees paid to HBC directly by the Owner pursuant to this Agreement plus the total retail price of all the benefits provided by HBC to the Owner under the Plan Any resulting credit balance will b
137. hin thirty 30 calendar days the parties may subject to mutual agreement engage a mediator or other third party to aide the parties in resolving the dispute within the succeeding thirty 30 calendar days Should both of these means to resolve the dispute fail then and only then may litigation be pursued by either party Any proceeding conducted in accordance with this Section 10 will be governed by the laws of the State of Kansas without giving effect to its internal principles of conflict of laws 10 4 EACH OF THE PARTIES HEREBY KNOWINGLY VOLUNTARILY AND INTENTIONALLY AGREES THAT ANY ACTIONS OF PROCEEDINGS ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH OUT OF RELATED TO OR FROM THIS AGREEMENT SHALL BE LITIGATED EXCLUSIVELY IN FEDERAL COURT HAVING SITUS WITHIN THE UNITED STATES OF AMERICA STATE OF KANSAS EACH OF THE PARTIES HEREBY IRREVOCABLY CONSENTS AND SUBMITS TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE FEDERAL COURT LOCATED IN WICHITA KANSAS THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 30 SECTION 11 APPENDICES 11 1 All appendices attached hereto are by this reference made a part of this Agreement All appendices will automatically become void and be without further force or effect upon termination or expiration of this Agreement SECTION 12 HEADINGS 12 1 The headings of the sections in this Agreement are inserted for convenience of referenc
138. ht and handling Premium freight may only be billed to the customer if pre approved by that customer in advance of the work Taxes duty and or customs fees are not covered by HBC Non requested parts may be scrapped 5 days from settlement date Warranty does not pay for consumables or wear and tear items i e oxygen oil broken or cracked trim interior scratches tires batteries bushings brakes door and other seals TKS fluid and other consumable liquids and gasses consumed in normal operation Warranty will cover valid paint and interior issues up to 5 000 00 Any work required that exceeds this dollar amount must have prior HBC approval in writing via fax or e mail When filing define the area or areas affected in detail and provide the paint or interior item s condition See News You Can Use 852 05 0022R Note No credit will be issued for chipped paint claims including paint chipped off of screw heads during warranty maintenance or inspections Repair Overhaul Rebuilt or Serviceable parts installed for Warranty or HBC Special maintenance Programs are filed as W2 or W4 claims and the removed parts are required to be returned prepaid with the Red and White Warranty Claim Shipping Label unless otherwise directed by HBC NOTE See the HBP amp D Part Limited Warranty document for the Spares Coverage on HBC s NEW REBUILD OVERHAUL REPAIR and SERVICEABLE which have twelve months warranty from date of purchase HBP amp D
139. i Ice ON during ground operations on aircraft with 4 Bladed propellers to reduce the occurrence of F O D to the engines Please note this is information only on an induced condition that would not be considered under Warranty or Support Plus coverage If you need additional information please contact King Air Technical Support at Domestic 1 800 429 5372 Option 3 International 1 316 676 3140 Option 3 kingair support hawkerbeechcraft com Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Zwar Doc 852 10 0033 Date November 23 2010 To All Domestic HBC Premier Authorized Service Centers amp Customers Subject Premier Main Wheel Assembly NDI Program This letter is being issued to advise you of the NEW Premier Main Wheel Assembly NDI Program as of December 1 2010 Currently the main wheel assembly NDI program requires the inspection every third tire change If the Authorized Service Center ASC or Customer does not have NDI capability in house the ASC or Customer must use an outside source for the NDI inspection Through this new program a rotable pool will be established to ensure a timely wheel
140. ight and warning light dimming systems where not integrated with a central audio or visual system under 31 50 The lighting sub systems in the areas in which the passengers are seated and in buffet galley lavatories lounges and coat rooms Includes items such as direct and indirect illumination passenger call system lighted signs etc The lighting sub systems in the compartments for stowage of cargo and the housing of various components of accessories The lighting sub systems used to provide illumination outside of the aircraft Includes lights such as landing navigation position indicating wing illumination rotating courtesy taxi etc The separate and independent sub systemused to provide illumination in case of primary electrical power failure Includes items such as inertia flashlights lanterns etc SYS SUB SYS CHAP SECTION 34 00 10 20 30 50 60 SYS SUB SYS CHAP SECTION 35 00 10 20 20 TITLE NAVIGATION General Flight Environment Data Attitude amp Direction Landing and Taxiing Aids Independent Position Determing Dependent Position Determining Flight Management Computing TITLE OXYGEN General Crew Passenger Passenger DEFINITION Those units and components which provide aircraft navigational information Includes VOR pitot static ILS flight director compasses indicators etc That portion of the system which senses environme
141. in its sole and absolute discretion has established a flat rate labor allowance that after taking into consideration the normal requirements for accomplishing a maintenance task on the Aircraft consists of a nominal quantity of labor hours for accomplishing such work including labor for gaining access to inspecting checking troubleshooting removing repairing refurbishing or overhauling or replacing any component and related consumables for each scheduled and or unscheduled maintenance task covered pursuant to the Plan Costs associated with such work by the Service Facility will be the responsibility of HBC only to the extent of the HBC flat rate labor allowance referenced above multiplied by the applicable facility s labor rate as defined under the Plan HBC will not be responsible for any costs over and above the flat rate labor allowance amount that would have been charged by or to HBC for like or similar work at the Service Facility HOURLY RATE means the flight hour rate established at the effective date of the agreement and includes an administration fee of 16 00 per flight hour that will not be refundable in the event of termination or expiration of this Agreement LABOR means the maintenance labor hours of work expended directly on the Aircraft or removed components to complete the maintenance task LABOR RATE means labor charges for standard non overtime labor hours at the facility s current posted shop rate or labor rate ag
142. ion Authorized Service Centers Subject NEWS YOU CAN USE Customs Requirements for Returning Parts to HAWKER BEECHCRAFT PARTS amp DISTRIBUTION Continued from previous page All incoming shipments of NEW PART RETURN ORDERS should be consigned to HAWKER BEECHCRAFT PARTS amp DISTRIBUTION Heritage Business Park 801 Industrial Blvd Suite 100 Grapevine TX 76051 To assure customs clearance and expedite receipt of your part returns please use our preferred carriers UPS SCS formerly Menlo or Schenkers Logistics shipping New Part Return Orders in bond to Grapevine TX and notify J Metzen at F H Kaysing Co in Wichita KS for customs clearance at 316 721 8980 or fax 316 721 8986 Additional charges may be incurred if preferred carriers are not used Thank you for your attention to this News You Can Use We appreciate your business gt Ifyou have any Customs questions please call 316 676 8123 or e mail ImportOps hawkerbeechcraft com 2 If you have any warranty claim filing questions please call your claims administrator or call 316 676 7193 2 If you have core or new part returns questions please call Diana Miller at 316 676 5815 If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator or if you are uncertain whom to contact please e mail warranty 9 hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response NEWS YOU CAN USE
143. ipment etc Those instructions necessary to moor or picket the aircraft in normal or abnormal conditions or with engines removed etc for short or long terms in extremes of weather conditions Shall include equipment and materials required such as wheel chocks mooring blocks mooring cables etc procedures such as ballasting etc precautions and limitations such as control in high wind conditions etc Those instructions necessary to prepare the aircraft for operation following mooring parking or a period of storage DEFINITION All procurable placards labels etc shall be included in the illustrated Parts Catalog They shall be illustrated showing the part number Legend and Location The Maintenance Manual shall provide the approximate Location 1 FWD UPPER RH and illustrate each placard label marking self illuminating sign etc required for safety information maintenance significant information or by government regulations Those required by government regulations shall be so identified This sub system section breakdown reserved for airline use Those placards and markings required for ground servicing instructions inspections cautions warnings etc Those placards markings self illuminationg signs etc required for interior general and emergency information instructions cautions warnings etc DEFINITION Those instructions for the replenishment of fluids scheduled and unscheduled servicing
144. ired on Part Information Tags This letter calls attention to and advises of action required regarding existing Hawker Beechcraft Corporation policies for parts being returned for reimbursement on Warranty or Maintenance Program claims and as Rotable Exchange Core Returns ALL ROTABLES LANDING GEAR PARTS AND ENGINE PARTS SOURCED IN ERROR FROM RAPID MUST HAVE A SQUAWK THE PART HOURS FLOWN AND CYCLES FLOWN INCLUDED ON THE PIT TAG OR YOUR IN HOUSE VERSION OF OUR PIT TAG IN ADDITION LANDING GEAR PARTS AND ENGINE PARTS MUST INCLUDE THE NUMBER OF LANDINGS A PARTS INFORMATION TAG PIT OR YOUR IN HOUSE VERSION INCLUDING PART HOURS IS REQUIRED Due to parts being received at Hawker Beechcraft Corporation with insufficient or incorrect information on the PIT tag or with no tag beginning April 1 05 Hawker Beechcraft Corporation has implemented the following procedures Parts received at Hawker Beechcraft Corporation for warranty or maintenance credit and or core credit that do not include complete information on our Parts Information Tag or your in house version will not be received but will instead be placed on a Hands Good Receipt HGR form with no action taken This will delay your part and core credits Please be sure that every part returned to RAPID Hawker Beechcraft Corporation is properly tagged with correct information When information is missing and if your contact information is provided you will be contacted to provide the necessar
145. irst 2 number are the ATA code affected the last 4 numbers will be sequential numbers assigned by HBC Technical Publications Example 32 3581 Important data to check on the Bulletin 1 Aircraft Serial Number or Spares Effectivity a If condition of SB exists but the aircraft serial number is not listed in the effectivity call Technical Support for verification 2 Check the Warranty Statement Section M Material Only Manpower Only Materials and Manpower Proration of part and or labor None on eo 3 How to determine what part and or labor will be covered a Manpower Part 1 Section F This section will give you the total labor hours necessary to comply with the SB Example 1 person 6 hours b Material Information Part 2 Section A This section will list all parts necessary to comply with the SB and the parts the SB will cover if applicable 4 Filing claims against an Active Service Bulletin W3 Labor and Misc parts only part under 500 00 b 4 Parts and Labor parts over 500 00 Requires valid HBP amp D Purchase Order number If you encounter problems entering an SB claim contact your claims administrator If Repair Design Order RDO was issued per the SB and as required by HBC please provide the RDO number and invoice number in your claim narrative 5 Claims for aircraft titled to Hawker Beechcraft with HBIA Coverage should be filed against the active SB If the SB has expi
146. its or components which are specifically dedicated to record store or compute weight and balance data Includes those maintenance practices necessary to prepare the aircraft for weighing Those units or components dedicated to the specific function of recording storing or computing weight and balance data Provides information relative to those units or components dedicated to the specific function of leveling the aircraft DEFINITION Those instructions necessary to tow and taxi the aircraft Charts showing location of attachment points turning radius etc shall be included Includes those maintenance practices necessary to prepare the aircraft for towing and taxiing Those instructions necessary to tow or push the aircraft in normal or other conditions such as towing with engines removed etc Shall include equipment and materials required such as towing vehicles tow bars towing cables etc procedures to be used such as ground turning techniques use of interphone and brakes connection of electrical power etc precautions and limitations such as use of landing gear and control surface locks minimum turning radius maximum towing and pushing loads on nose landing gear etc Those instructions necessary to taxi the aircraft in normal or abnormal conditions such as adverse weather conditions etc Shall include procedures to be used such as use of engines interphone and brakes ground turning techniques etc precautions and
147. ity or base of operation The supply or replacement of any protective coverings ground lock pins gust locks flags loose equipment or other such ground support equipment tooling or the purchase or rental of any ground support equipment subscription and similar type services Any flight test expenses and any fuel for any reason whatsoever Theft or misplaced components Any costs associated with non approved parts Any charges for replacement aircraft or aircraft charter for any losses or damages for or arising out of any loss of use of any aircraft covered by the Plan Any Fixed Base Operator s or other service provider s fees including but not limited to ramp fees hangar fees or any related airport fees Any costs specifically excluded pursuant to the provisions of this Agreement or to be specifically paid by the Owner in addition to the monthly service charge to be paid pursuant to the provisions of this Agreement including without limitation costs for transportation insurance packing storage taxes duties or similar costs Notwithstanding the provisions of Section 1 1 11 above any charges for expedited shipping or costs in excess of charges for routine freight shipments associated with the exchange of components and the supply of related parts and or consumables covered pursuant to the Plan from a HBC or HBP amp D warehouse to the Owner or any and all charges for the shipment of such items from the Owner to a HBC or HBP amp
148. laim filing purposes with HBC The RAPID Parts Limited Warranty for repaired and serviceable parts has been revised to reflect the coverage for new overhauled and rebuilt parts These changes will be incorporated in the next revision of your Service Center Support Policy Manual Sherri Hetler Manager Warranty Programs sherri_hetler hawkerbeechcraft com If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola_campbell hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Bawker 1 a June 18 2007 To Hawker Beechcraft Corporation Authorized Service Centers As the new president of the Global Customer Support business I am committed to providing owners and operators of Hawker and Beechcraft products with a level of service and support that exceeds all of their expectations I have a long history in aviation including running the day to day operations of an FBO and I fully understand the importance of a strong service network and the role you play in making Hawker Beechcraft Corporation successful Through my own experiences and by listening to customers and the team at Hawker Beechcraft Corporation I am aware that having the right parts available at the right time is key to effectively supporting aircraft Parts availability through RAPID has been consistently improving over
149. laking Usual causes are surface cracks inclusions or any similar surface injury causing a progressive breaking away of the surface under load A close fit between parts Excess humidity due to condensation or water penetration rain or icing up of windows The partial return motion of a control handle or lever back from its end stop after release usually ensures complete actuation of unit being controlled sometimes called cushion Stiff embedded in place Also pierced or punctured Force running through an object or material caused externally usually tension or shearing Elongation of a part as a result of exposure to operating conditions tension type stress or over torquing A condition usually associated with threads or insulation Involves removal of material threads by force A bulge usually found in hoses and plastic tubing A puffed up or expanded area caused by internal pressure T Total indicator reading The result of checking usually with a dial indicator for an out of round condition usually of a shaft surface and or shaft rotational axis Separation by pulling apart A twisting action usually caused by holding one end of a part while turning the other Rotational force usually the amount of measurable force required to rotate a shaft or bearing Extended or lying crosswise usually cracks or scratches across material Stretched valve due to overheated combustion valves piston engines a
150. lect open OSI Library Select Product line either Beechcraft or Hawker at top on the left 9 Under the Pub Number field enter the SB only as XX XXXX Please note at the bottom the Publication types are all checked One or all can be selected 10 On the right column you should find Search Results The SB number should be selected by double clicking 11 The SB should now be opened This can be printed also ON ie us pars i Please call 800 429 5372 or email HBC warranty hawkerbeechcraft com for questions or assistance For error messages encountered during claim entry read the SB and verify that the aircraft is within the effectivity warranty coverage is applicable and the correct part numbers are applied If error messages are still encountered please call to verify that the SB is properly set up in our system You may see the following two errors 1 SB not valid for the aircraft aircraft model This occurs when the Aircraft Serial Number is not valid for the SB If you re Aircraft Serial Number is listed in the effectivity we may need to set it up for you 2 Part installed is not valid for SB and aircraft combination This occurs when the part being requested on the claim is not valid or listed on the SB Verify the part removed and installed on the SB instructions first then call if you still need help Updated 10 2010 Filing Service Bulletin Claims The Service Bulletin SB number contains 6 numbers The f
151. led on the Aircraft 2 1 7 Any charges incurred for inspections or the replacement and or recertification of a component that remains serviceable but is returned due to periodic recertification requirements of any appropriate Airworthiness Authorities or resulting from additional requirements beyond Federal Aviation Administration or equivalent Airworthiness Authority operational requirements March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 16 2 1 10 2 1 11 2 1 12 2 1 13 2 1 14 2 1 15 2 1 16 2 1 17 2 1 18 2 1 19 2 1 20 2 1 21 All charges for all types of maintenance and or repair of equipment not installed on the Aircraft by HBC or under the direction of HBC or any customer furnished equipment All charges for all types of maintenance and or repairs resulting from exceeding any Aircraft and or engine or APU operating limitation unless the exceedence is caused by a confirmed Aircraft component malfunction All charges for all types of additional maintenance resulting from exceeding any Aircraft inspection time limitation or performed outside of the inspection tolerance Any charges for any parts or services for repairs related to the Aircraft structure required after the Aircraft is no longer within HBC s limited warranty Any charges incurred resulting from any damages to a component arising from or attributable directly or indirectly to repairs service and or inspections and subseque
152. led on the Aircraft after the Effective Date Labor required to replace such components covered pursuant to the Plan for any of those optional service bulletins issued by HBC that are purchased and installed on the Aircraft at the Owner s expense Avionics coverage Avionics and related consumables covered pursuant to the Plan required for scheduled and unscheduled component removal as provided by the respective avionics manufacturer MedAire Coverage Medical kits and services as provided directly by MedAire March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 14 THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 15 SECTION 2 EXCLUDED FROM COVERAGE UNDER THE PLAN 2 1 The Plan will not provide any coverage whatsoever for the following items 2 1 1 charges for engine or APU components and or labor resulting from work such as but not limited to gaining access to inspecting checking troubleshooting rigging engine compressor washing removing repairing refurbishing or overhauling or replacing any engine or APU component and related gaskets seals O rings and other similar type consumables 2 1 2 charges incurred resulting from modification installation and or maint
153. line from one area to another An enclosed raised spot or bulge usually with a void underneath Electrical fuses Fuse open is a better description Curved or gradual deviation from original line of plane usually caused by lateral force Circular surface indentions on bearing races usually caused by repeated shock loading of the bearing that is ball or roller indention Use only if a part is separated by force into two or more pieces If using this word be specific in your description as to the location cause and description of the break Burn burning Burrs Chafed Checked not used Chipped Circuit Grounded Clogging Collapsed Compressed Concentricity Condition Contamination Corrosion Cracked Crazed May be used only if an actual fire with flames occurred and this information must be included in the narrative If a fire did not occur a better term may be thermal distortion scorching or lightning marks pitting Also surface damage due to heat is usually caused by improper fit improper lubrication or over temperature operation and is not covered by warranty A sharp projection or rough edge remaining after machining or rework C Frictional wear damage usually caused by parts rubbing together with limited motion Surface cracks is a better term A breaking away of the edge corner or surface of material usually caused by heavy impact not flaking see Grounded Open Cir
154. llar amount requiring pre authorization letter Reference Service Center Support Policy Manual Section 10 Should the condition of the exterior paint or the interior finish appear to warrant repair the Authorized Service Center ASC will notify the Warranty Department at HBC in writing noting the areas involved and the nature of the condition Any rework that exceeds 5 000 00 will require pictures of the condition a detailed description of the affected areas using the Warranty Paint Application located on the HBC ASC Website and an estimate of the cost for the complete repair before approval will be granted to proceed Claims for work exceeding 5 000 00 accomplished without prior approval will result in claim denial and will not be approved for payment The change in policy is an increase in amount from 3 000 00 to 5 000 00 for minor repairs We feel that this increase will aid in our mutual goal of fast and efficient service to the customer This change will be incorporated in the next revision of your Service Center Support Policy Manual Section 10 Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Zawiaor AJeechcraft Doc 852 11 0078
155. lude the supply valves to the using systems That portion of the system which is used to indicate temperature and pressure of the pneumatic system Includes temperature and pressure warning systems SYS SUB SYS CHAP SECTION 37 00 10 20 SYS SUB SYS CHAP SECTION 38 00 10 20 30 40 TITLE VACUUM General Distribution Indicating TITLE WATER WASTE General Potable Wash Waste Disposal Air Supply DEFINITION Those units and components used to generate deliver and regulate negative air pressure including pumps regulators lines etc through and including the manifold That portion of the system which is used to distribute negative pressure air to using systems That portion of the system which is used to indicate pressure Includes pressure warning system DEFINITION Those fixed units and components which store and deliver for use fresh water and those fixed components which store and furnish a means of removal of water and waste Includes wash basins toilet assemblies tanks valves etc That portion of the system which is used to store and deliver fresh drinking water Includes wash water system if the potable water is also used for washing That portion of the system which is used to store and deliver wash water which is not potable That portion of the system which is used for disposal of water and waste Includes items such as wash basins water closets flushin
156. ly offered at no charge to the Owner for which the Owner has exceeded the deadline specified by HBC and or its suppliers for ordering or installing the related components or kits March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 40 LY BLAN March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 41 Hawker Secchcraft ee 000 APPENDIX D Support Notification of Aircraft Sale or Registration Number change A C Serial No Reported By Date of Notification Phone Number Agreement No Fax Number Name on Agreement Email Sol In process of sale Registration Number Change Date of Sale Registration Number Change Hours at Sale Registration Number Change Landings at Sale Registration Number Change Registration Number Change from Prospective New Owner Name Address Phone Number Fax Number Contact Name Email Address Comments Complete this Notification and forward to Hawker Beechcraft Corporation FAX 1 316 671 3060 Phone 1 316 676 0448 Attention Support Plus This notification may also be e mailed to supportplus hawkerbeechcraft com March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 42 Service Bulletins Warranty Pa
157. maintenance system functions maintenance technicians and any ground based maintenance activity That portion of the onboard information system that supports the passenger cabin cabin operations and flight attendants That portion of the onboard information system that supports other functions as defined by the user that cannot be related to the flight deck passenger cabin or maintenance SYS SUB SYS CHAP SECTION 49 00 10 20 30 50 60 70 80 90 TITLE AIRBORNE AUXILIARY POWER General Power Plant Engine Engine Fuel and Control Ignition Starting Air Engine Controls Indicating Exhaust Oil DEFINITION Those airborne power plants engines which are installed on the aircraft for the purpose of generating and supplying a single type or combination of auxiliary electric hydraulic pneumatic or other power Includes power and drive section fuel ignition and control systems also wiring indicators plumbing valves and ducts up to the power unit Does not include generators alternators hydraulic pumps etc or their connecting systems which supply and deliver power to their respective aircraft systems For definitions see Chapter 71 For definitions see Chapter 72 For definitions see Chapter 73 For definitions see Chapters 74 and 80 For definitions see Chapter 75 For definitions see Chapter 76 For definitions see Chapter 77 For definitions see Chapter 78 For definitions s
158. ment delivered with a new aircraft please begin on March 24 2004 to provide copies of logbook entries showing the information noted below in A C and return along with the complete serial numbered placard and Notification form to HBC This information must be received before warranty consideration may be considered A installation and removal dates with aircraft hours noted B total flight hours the spare was in service C dates and results of boost charge and capacity tests NOTE Batteries that have not been boost charged every 90 days and have been in storage for long periods of time no greater than 9 months may need a conditioning charge Please refer to the flat rate schedules for R amp R man hours If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola campbell amp hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Hawker eechcraft NEWS YOU CAN USE Doc 852 04 001 Revision 24 January 8 2004 To All Customers and Authorized Service Centers Subject Hawker Beechcraft Corporation HBC Service Documents Service Bulletins Safety Communiqu s News letters faxes etc NOTICE Expired HBC Service Documents WILL NOT be covered by HBC without written consent approval by HBC Warranty PRIOR to the expiration of the Service Document This newsletter is issued to clarify cover
159. modification adversely affecting the Aircraft engine APU or any component or d any accident impact or foreign object damage or contamination resulting in damage fatigue or unusual wear to the Aircraft engine APU or any component or e any operation of the Aircraft engine APU or component for any reason whatsoever beyond the limits set forth in any applicable manuals bulletins guidelines specifications publications and or written instructions or f any improper techniques or methods of performing labor such as the failure to follow applicable requirements of appropriate HBC manuals or any appropriate Airworthiness Authority document and or generally accepted practices currently followed in the general aviation industry or g any removal tampering obliteration or destroying of HBC s or its supplier s identification mark name or serial number from any part or component AIRCRAFT means the Hawker Beechcraft aircraft bearing the serial number as defined in Appendices to this Agreement operated by the Owner to which the Plan applies AIRCRAFT GEOGRAPHICAL MAINTENANCE LOCATION means the worldwide geographical location from which Support Plus claims for inspections heavy maintenance parts and service originate AIRCRAFT PURCHASE AGREEMENT means the Purchase Agreement between HBC and the original purchaser of the Aircraft operated by the Owner to which the Plan or this Agreement applies AIRWORTHINESS AUTHORITY means
160. n 3 or email michelle riedelghawkerbeechcraft com Claim Entry System Errors Liz Buessing 316 676 2713 or Elizabeth _buessing hawkerbeechcraft com and provide your customer number and your claim number Revised November 14 201 1 Hawker a Goodwill Claims Expenses that are not covered by HBC Warranty and Maintenance Programs may be submitted for Goodwill consideration if the expense has been pre approved in writing by HBC Management These claims could be for labor parts expenses or services such as overtime fuel travel out of network support etc and should be filed via our Warranty Website using the claim format best fitting the scenario The claim narrative must state the original squawk snag that led to the work or service being done and must reference the full name of the person approving the expenses The claim must include any other pertinent data or approval reference numbers A copy of all written correspondence noting the approval plus all related invoices must be emailed or faxed to HBC Warranty including the applicable HBC claim number before the claim can be reviewed for the consideration approval process Please note these claims do require additional paperwork and final approval sign off so your settlement may take additional time Non Warrantable Bulbs file only if Support Supp Mx Note information in list below Rev 4 December 2010 Ice Light bulbs WA4174 24 GE4
161. ncludes general coverage of instrument panel vibrators and other panel accessories Those instruments units and components which are not related to specific systems Includes items such as inclinometers clocks etc Those systems and components used for recording data not related to specific systems Includes items such as flight recorders performance or maintenance recorders VG recorders etc Those systems and components used for computing data from a number of different sources without a preponderance of functions in any one system Includes items such as Digital Core Avionic System DCAS stored check list emergency procedures company regulations etc for call up on a display integrated instrument systems such as engine airplane power and central warning indicators when combined into a central display Those systems and components which give audible or visual warning of conditions in unrelated systems Includes items such as master warning or flight warning systems central instrument warning or caution and warning systems tone generators annunciators etc Those systems and components which give visual display of conditions in unrelated systems Those systems and components used for collating and computing data from unrelated systems and transmitting same automatically Includes ASDAR systems and components DEFINITION Those units and components which furnish a means of supporting and steering the aircraft on the gr
162. ncluding bottles valves tubing etc That portion of the system which is used to sense and indicate the presence of overheat smoke or fire That portion of those fixed or portable systems which is used to extinguish fire That portion of the system which is used to sense indicate and extinguish a flame propagating into the fuel vent or scoop to prevent an explosion in the fuel system DEFINITION Those units and components which furnish a means of manually controlling the flight attitude characteristics of the aircraft including items such as hydraulic boost system rudder pedals controls mounting brackets etc Also includes the functioning and maintenance aspects of the flaps spoilers and other control surfaces but does not include the structure which is covered in the Structures Chapters Does not include rotorcraft rotor controls which are covered in the Rotor Chapter 65 That portion of the systems which controls the position and movement of the ailerons elevons and tabs Includes items such as the control wheels cables boosters linkages control surfaces indicators etc That portion of the systems which controls the position and movement of the rudder and rudder tabs Includes items such as the rudder pedals tab control wheel cables boosters linkages control surfaces position indicators etc That portion of the systems which controls the position and movement of the elevator elevon and tabs Includes items
163. nd pressures Preignition detonation Twisted Void Welded Worn Wrinkled Notes A change in original shape of a part by a turning motion Sometimes called distorted An empty space opening cavity or gap in metal or plastics W Relays switches use Arced it is a better description Material or part consumed as a result of exposure to operation or usage Please note Not a warranty squawk Worn material or parts are not covered by warranty Small furrow ridge or crease on a normally smooth surface Example permanent deformation of wing or fuselage skins after hard landing or flight in heavy turbulence 1 2 2 DEFINITIONS OF AIRCRAFT GROUPS SYSTEMS AND SUB SYSTEMS GROUP AIRCRAFT SYS SUB SYS CHAP SECTION TITLE 5 TIME LIMITS MAINTENANCE CHECKS 00 General 10 Time Limits 20 Scheduled Maintenance Checks 30 amp 40 DEFINITION The complete operational unit Includes dimensions and areas lifting and shoring leveling and weighing towing and taxiing parking and mooring required placards servicing DEFINITION Manufacturers recommended time limits for inspections maintenance checks and inspections both scheduled and unscheduled Those manufacturer recommended time limits for inspections maintenance and overhaul of the aircraft its systems and units and life of parts For engine manufacturers this will include the flight cycle lives of major rotating components and other i
164. ning used for them in the general aviation industry THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 36 THIS PAGE INTENTIONALLY BLA March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 37 APPENDIX B Hawker 9 Support Monthly Status Reporting Card M es ER A C Serial No Date of Report Company Phone Number Reporting Month Year Reported By E mail Fax Total Aircraft Utilization Landings A At end of reporting month F At end of reporting month B At end of previous month G At end of previous month C Total Hours for reporting H Total Landings for month Item A minus B reporting month Item F minus G Complete this Monthly Status Card forward to Hawker Beechcraft Corporation FAX 1 316 671 3060 Phone 1 316 676 6995 Attention Support Plus Billing This report may also be e mailed to supportplus hawkerbeechcraft com This report may also be accessed and submitted
165. nistrator a copy of the invoice No Coverage For aircraft no longer covered by HBC Warranty or Support Plus the additional charges will be the aircraft owner s responsibility and not covered by HBC Please also note fuel cost will not be covered under Warranty or Support Plus coverage noted above is for additional labor hours or services only Sherri Hetler Manager Warranty Programs Hawker Beechcraft Corporation Sherri_hetler hawkerbeechcraft com If you have any questions please contact your Hawker Beechcraft Claims Administrator If you are uncertain whom to contact please e mail Leola campbell hawkerbeechcraft com and your e mail will be forwarded to your Claims Administrator for response ABawker NEWS YOU CAN USE Doc 852 07 0033 June 19 2007 To Hawker Beechcraft Corporation Authorized Service Centers Subject 1 Warranty Parts Fulfillment Letter effective for work accomplished on or after June 18 2007 and 2 Revised RAPID Parts Limited Warranty terms This News You Can Use calls your attention to two important Hawker Beechcraft documents that will affect your parts ordering procedures for claims to be filed to Hawker Beechcraft Corporation HBC Please read these documents carefully The letter from President Global Customer Support William Brown has a potential financial impact on your service center and involves a requirement for the use of RAPID repaired parts if available for c
166. nozzle system That portion of the system which varies and controls supplementary air flow of the exhaust system Includes items such as tertiary air doors actuators linkages springs plumbing wiring position indicators warning systems etc SYS SUB SYS CHAP SECTION 79 00 10 20 30 TITLE OIL General Storage Distribution Indicating DEFINITION Those units and components external to the engine concerned with storing and delivering lubricating oil to and from the engine Covers all units and components from the lubricating oil engine outlet to the inlet including the inlet and outlet fittings tank radiator by pass valve etc and auxiliary oil systems That portion of the system used for storage of oil Includes items such as tanks filling systems internal hoppers baffles tank sump and drain etc Does not include tanks which are an integral portion of the engine That portion of the system which is used to conduct oil from and to the engine Includes items such as plumbing valves temperature regulator control systems etc That portion of the system which is used to indicate the quantity temperature and pressure of the oil Includes items such as transmitters indicators wiring warning systems etc Does not include indication if indication is accomplished as part of an integrated engine instrument system ref 77 40 SYS SUB SYS CHAP SECTION 80 00 10 SYS SUB SYS
167. ns access covers tips attach attached fittings etc Removable airfoil which is attached to the horizontal stabilizer or canard and used for pitch control Includes items such as spars ribs stringers skins access covers tabs balance devices attach attached fittings etc Vertical airfoil to which the rudder is attached Includes items such as spars ribs stringers skins access covers tips attach attached fittings etc Removable airfoil which is attached to the vertical stabilizer and used for yaw control Includes items such as spars ribs stringers skins access covers tabs balance devices attach attached fittings etc SYS CHAP SUB SYS SECTION 56 00 10 20 30 TITLE WINDOWS General Flight Compartment Passenger Compartment Door Inspection and Observation DEFINITION Fuselage and crew compartment windows inclusive of windshield also those windows installed in doors Compartment above the floor and between the forward passenger partition and the forward pressure dome Includes items such as the transparent material and its frame of sliding and fixed windows and windshields handles latching mechanisms etc Does not include door or inspection observation windows Area in which the passengers are seated Includes lounges lavatories buffets galleys and coatrooms Includes items such as transparent material its frame frost shield etc Doors used for entrance and exit o
168. nt testing and or recertification of equipment due to 1 abuse 2 accident 3 negligence 4 foreign object damage or contamination 5 subsequent or consequential damage 6 corrosion or erosion 7 force majeure such as but not limited to environmentally induced turbulence hurricanes lightning rain hail wind and tornado 8 theft 9 acts of war and or civil disturbance 10 an event covered by an insurance policy 11 labor strikes 12 failure to comply with FAA ADs HBC mandatory or recommended Service Bulletins to the extent incorporation is required under the Plan and or FAA Approved Manuals and or any other HBC suppliers s written instructions pertaining to inspection maintenance and or operations or any other causes whatsoever whether similar to those hereinbefore mentioned or of a different nature beyond the reasonable control and without the fault or negligence of the Owner Any charges incurred resulting from any damages to a component arising from or attributable directly or indirectly to any abuse by the Owner or any third party whether or not under the control of the Owner Any costs arising from or attributable directly or indirectly to the Owner s customized modifications and installations and or modifications and installations Any costs unless directed by HBC for labor if applicable under the Plan performed with the intent to repair rectify or troubleshoot any unconfirmed condition or component discrepanc
169. ntal conditions and uses the data to influence navigation Includes such items as Central Air Data Computers pitot static systems air temperature rate of climb airspeed high speed warning altitude altitude reporting altimeter correction system air disturbance detection system etc The portion of the system which uses magnetic or inertia forces to sense and display the direction or attitude of the aircraft This includes sensing computing indicating and warning devices such as magnetic compasses vertical and directional references magnetic heading systems attitude director systems symbol generators turn and bank rate of turn amplifiers indicators etc Includes Flight Director when it is not integral with the auto pilot computation That portion of the system which provides guidance during approach landing and taxiing Includes items such as localizer glide slope ILS markers paravisual director ground guidance systems etc That portion of the system which provides information to determine position and is mainly independent of ground installations or orbital satellites Includes items such as inertial guidance systems weather radar doppler proximity warning collision avoidance star tracker etc Also includes sextants octants etc That portion of the system which provides information to determine position and is mainly dependent on ground installations or orbital satellites Includes items such as DME transpon
170. nuously renegotiating warranty terms with our vendors and therefore contracts change from year to year For instance the warranty offered to Hawker Beechcraft Corporation from PPG today is not the same as it was ten years ago or even one year ago Please do not quote what you believe to be vendor warranty to your retail customers In addition if a pass through warranty is approved by HBC warranty upon a customer request and the part test results can find no fault you and or your customer will be responsible to cover all testing charges These testing charges can be as high as 500 00 Please be aware that all credits will be based on vendor disposition credit may be only a percentage and not 100 reimbursement All customer warranties will be only adjudicated per the HBC aircraft warranty or spare part warranty policies If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola_campbell hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Bawker ieechcraft NEWS YOU CAN USE Doc 852 04 0018 July 29 2004 To All Hawker Beechcraft Authorized Service Centers Subject Beechcraft King Air SB2040 Inspection Modification of Wing Skins King Air Service Bulletin 2040 was issued in August 1984 revised April 1990 and available warranty coverage expired April 1993 per the warranty statement on
171. ny questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail Warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response arwher AJeechcraft Doc 852 12 0051 Date March 15 2012 To All Authorized Service Centers amp Customers Subject King Air Accelerated Wear of Brake Assembly This NEWS YOU CAN USE is being issued to provide information concerning accelerated wear of brake assemblies on the King Air C90A C90GT and 90 Hawker Beechcraft Corporation HBC Technical Support has received several reports of accelerated brake wear and or leaking brakes Research indicates that this situation occurs more often on later airplanes with 4 Bladed propellers One possible cause of this accelerated wear is improper usage of the brakes during taxi Due to the higher residual thrust associated with higher propeller idle speeds the proper taxi procedure would include substantial use of the propeller Beta range to keep the aircraft at the desired taxi speed and use the brakes only as needed Operators who use the brakes to control the speed of the aircraft during taxi may overheat the brake assemblies contributing to accelerated wear leaking brake assemblies due to additional heat uneven wear warped rotors etc In addition HBC Technical Support continues to recommend utilization of the Engine Ant
172. oes not include temperature control and indica ting systems That portion of the system and its controls which supply cooled air Includes items such as the cooling unit indicating systems related to the cooler operation wiring etc Does not include temperature control and indicating systems That portion of the system used to control the temperature of the air Includes items such as control valves thermal sensing devices switches indicators amplifiers wiring etc That portion of the system used to control moisture in the air to control ozone concentrations to filter radioactive debris from conditioned air and to treat the air with deodorizers insecticides etc SYS SUB SYS CHAP SECTION 22 00 10 20 30 50 TITLE AUTO FLIGHT General Autopilot Speed Attitude Correction Auto Throttle System Monitor Aerodynamic Load Alleviating DEFINITION Those units and components which furnish a means of automatically controlling the flight of the aircraft Includes those units and components which control direction heading attitude altitude and speed That portion of the system that uses radio radar signals directional and vertical references air data pitotstatic computed flight path data or manually induced inputs to the system to automatically control the flight path of the aircraft through adjustment to the pitch roll yaw axis or wing lift characteristics and provide visual cues fo
173. of the component normally charged to an aircraft owner prorated to the difference between the wear limit tolerance or allowance specified in any applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation applicable Maintenance Manual or Service Bulletin and the actual wear accumulated on such component The Owner will pay HBC s invoice in accordance with the provisions of Article V Section 1 of this Agreement 1 9 Discretionary Inspection 1 9 1 In the case of discretionary inspection the Owner will be responsible for an amount equal to the full retail price of the flat rated inspection prorated to the difference between the inspection frequency required and time remaining to the required inspection period 1 10 Fault Not Found 1 10 1 In cases of labor if selected under the Plan performed with the intent to repair rectify or troubleshoot any unconfirmed condition or component discrepancy or removal of any component returned by the Owner to HBC occurring without the direction of HBC which results in a Fault not Found conclusion HBC will send an invoice to the Owner for an amount equal to the actual labor costs and or the full retail price of the component The Owner will pay HBC s invoice in accordance with the provisions of Article V Section 1 of this Agreement 1 10 2 If supporting information for a related claim is requested by HBC the Owner agrees to respond within
174. olicy please contact your HBC Claims Administrator Thank you for your attention Sherri Hetler Manager Warranty Programs Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Zwar Doc 852 09 0076 Date January 21 2009 To Hawker Beechcraft Corporation Authorized Service Centers amp Customers Subject NEWS YOU CAN USE Light Lens Covers After an extensive review of Light Lens Cover claims and parts returned to Hawker Beechcraft for warranty consideration it has been determined that cracked lenses will not be covered under warranty unless there is a defect in the part and a clear determination can be made Cracked lenses on aircraft with less than 100 hours and or 6 months from the original delivery of the aircraft should be filed for warranty consideration on a one time basis so that HBC can determine if there was an installation issue at build or to review possible quality issues Cracked lenses due to Foreign Object Damage FOD or maintenance induced conditions would not be considered under warranty or any maintenance program Claims for cracked lenses submitted under a Hawker Beechcraft maintenance program will be considered for normal wear s
175. omponent removal HBC will reply to the Owner s request within 24 hours of receipt of an order for the replacement component 1 4 3 Any component and related consumables exchanged by HBC for any unscheduled component removal will be forwarded with reasonable efforts by HBC to the aircraft location within 48 hours of receipt of an order for the replacement component 1 4 4 Notwithstanding the provisions of Section 1 3 1 above HBC at its option and for purely economic reasons may require the Owner to refurbish on site any unserviceable component such event HBC will supply those parts and consumables required for such component refurbishment 1 5 Mandatory or Recommended Service Bulletins 1 5 1 HBC will provide upon acceptance of a valid claim coverage for all kits or components required for HBC mandatory or recommended service bulletins provided that the Owner incorporates such service bulletins within the specified compliance deadline stated in the said service bulletins if applicable unless such period or deadline is extended in writing by HBC 1 5 2 HBC will retain the right to impose a time limitation for coverage of labor or any component and or kit to be provided under the Plan pursuant to Article Section 1 1 8 or 1 1 9 of this Agreement Notwithstanding any other provision to the contrary in this Agreement upon expiration of any time limitation determined by HBC for compliance by the Owner with any mandatory or recommended
176. omponent replacement which is necessary to maintain the continued airworthiness of the Aircraft Aircraft Information Aircraft Model Aircraft Serial Number Aircraft Starting Hours and Landings Owner payments in accordance with Section 4 will start at StartHours hours total time and landings Aircraft Geographical Maintenance Location The Owner s primary area of maintenance will be Within the Americas SECTION 2 TERM OF THE AGREEMENT 2 1 The term of this Agreement Term will commence on the Effective Date and will expire on the unless terminated earlier as provided for in this Agreement SECTION 3 HOURLY RATE BASIS 3 1 3 1 1 The hourly rate is based the Owner maintaining the Aircraft in the geographical location defined in Section 1 2 3 above and meeting the following Aircraft Utilization Assumptions and Conditions Flight hours are defined for the purpose of this Agreement as the actual number of hours flown by the Aircraft The Aircraft will operate a minimum of 300 flight hours per year with an average of 1 0 flight hours per landing For each period of twelve 12 consecutive calendar months after the effective date of this Agreement the Owner will pay to HBC a minimum service charge which will be based upon a minimum of 25 flight hours per month Any pre paid hours will be debited each month for the minimum flight hours per month March 2012 Hawker Agreement Final 4 6 2012 docx March
177. omponent supplier at its own discretion will have the right to discontinue the support of any component whose configuration has been superseded by a later configuration In such event HBC will provide a superseding component in lieu of the earlier configuration component The Owner will at its own cost or expense ensure the superseded component s compatibility through modification of the Aircraft or otherwise when it is not provided for by service bulletin coverage under the Plan 1 6 7 at its own discretion may provide a serviceable component as no charge rental component to the Owner to replace an unserviceable component pending its repair or overhaul by HBC or any supplier designated by HBC The Plan will provide coverage for labor and the supply of related parts and or consumables necessary to install the serviceable no charge rental component and to reinstall the repaired or overhauled component in the Aircraft The Owner will remove and return the serviceable no charge rental component to HBC within fifteen 15 days after the return to the Owner of the repaired or overhauled component 1 6 8 The Owner agrees that for any unserviceable component or consumables removed from the Aircraft by the Owner for which HBC or HBP amp D has exchanged a serviceable component or consumables to the Owner under the Plan pursuant to the provisions of this Agreement i if specifically requested by HBC any unserviceable component or consumabl
178. on Claims Administrator If you are uncertain whom to contact please e mail leola campbell o hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Zwar Doc 852 08 0101 January 31 2008 To HBC Authorized Service Centers Subject NEWS YOU CAN USE Safety Communiqu 288 Model 390 Premier Lifting and Shoring Maximum Jacking Weight Warranty Coverage If the aircraft has warranty coverage and the aircraft must be jacked therefore requiring the aircraft to be de fueled and re fueled due to a warrantable squawk the additional charges will be covered by warranty For example removal and replacement of the Main Landing Gear Retract Actuator or Landing Gear Select Valve Support Plus Coverage If the aircraft has Support Plus coverage and the aircraft must be jacked therefore requiring the aircraft to be de fueled and re fueled due to a covered maintenance squawk the additional charges will be covered by Support Plus For example a 200 400 etc hour inspection tire change or brake change Flat Rates Flat rates will not be changed to reflect the new requirement Claim Filing It should be noted in your warranty claim if the de fuel re fuel was required Please also note the additional time requested and gallons of fuel removed and replaced If you have an outside service perform this function please note the cost of the service and provide your HBC Warranty Admi
179. on Control 40 Heating 50 Cooling 60 Temperature Control 70 Moisture Air Contaminant Control DEFINITION All airframe systems except the Power Plant package DEFINITION Ref 1 1 3 DEFINITION Those units and components which furnish a means of pressurizing heating cooling moisture controlling filtering and treating the air used to ventilate the areas of the fuselage within the pressure seals Includes cabin supercharger equipment cooling heater heater fuel system expansion turbine valves scoops ducts etc That portion of the system and its controls which supplies compressed air Includes items such as controls and indicating systems related to the compressors wiring etc Does not include the pressure control and indicating system for the cabin pressurization That portion of the system used to induct and distribute air Includes equipment rack cooling systems and items such as blowers scoops ducting inlets check valves wiring etc Does not include valves which are part of pressurization and temperature control That portion of the system used to control the pressure within the fuselage Includes items such as control valves relief valves indicators switches amplifiers wiring etc That portion of the system and its controls which supply heated air Includes items such as heater panels and other units fuel system and control igni tion indicating systems related to heater operation wiring etc D
180. on an annual minimum of 300 flight hours Reporting of monthly flight hours and landings and payment of monthly service charges will be provided as follows At the end of each calendar month the Owner will report total aircraft utilization including utilization of zero hours within six 6 calendar days by using the HBC on line Report Flight Hour form located at http www hawkerbeechcraft com under Service and Support Support Programs In the event the access to the on line report form is unavailable monthly aircraft utilization may be submitted to HBC using the Support Monthly Status Reporting Card a copy of which is attached hereto as Appendix B and In the absence of the on line or printed Support Monthly Status Reporting Card HBC will invoice the Owner an amount based on at least the monthly minimum required flight hours multiplied by the Hourly Rate Without limiting any of the foregoing provisions should the Owner fail to report monthly utilization or in the event that the Owner is in arrears in paying any invoice issued by HBC for goods or services provided to the Owner for the Aircraft any benefits to be provided under the Plan will at the option of HBC be suspended for so long as payment from the Owner is not received In addition but without prejudice and under reserve of any other rights or recourses that HBC may legally have HBC will have the right to terminate this Agreement in accordance with the provisions set forth in
181. on line at http www hawkerbeechcraft com customer support support plus This must be received within 6 calendar days of the end of each month even if no hours flown March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 38 THIS PAGE INTE March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 39 APPENDIX C SERVICE BULLETINS REQUIRED FOR ENROLLMENT 1 In accordance with Article Section 6 2 of this Agreement at the sole and complete discretion of HBC the Owner agrees at its own cost or expense to incorporate the latest revision of i all HBC Mandatory Service Bulletins ii all Recommended Service Bulletins having a specified compliance requirement prior to exceeding the compliance requirement for these types of Service Bulletins issued prior to the effective date of this Agreement as applicable to the Aircraft iii all Recommended Service Bulletins in the attached list prior to being entitled to any of the benefits of the Plan Proof of compliance will be required to determine Service Bulletin incorporation The Plan will not provided coverage for any service bulletin issued prior to enrollment and service bulletins previous
182. or transportation expenses for crew maintenance personnel or passengers 24 Failure of the operator to perform proper maintenance or use contrary to HBC current operating and maintenance instructions or recommendations Support Plus and Avionics Support Plus began offering Avionics coverage starting in 2004 and after however the Baron and Bonanza are excluded Baron and Bonanza Support Plus contracts do not include Avionics coverage regardless of when the contract was initiated Barons and Bonanzas have only the Avionics Supplier s standard warranty coverage that existed as a part of the original retail sale and only directly through those Suppliers Support Plus contracts initiated prior to 2003 do not include Avionics coverage Only the Avionics Supplier s standard warranty coverage that existed as a part of the original retail sale applies to these airplanes and only directly through those Supplier s The Avionics Supplier s warranty coverage if applicable always takes precedence over Support Plus coverage The process regarding Support Plus contracts initiated in 2004 and after that do include Avionics coverage remains the same as if the aircraft had Avionics Supplier s standard watranty coverage Parts are purchased directly from the Avionics Supplier s exchanged pool and claims are then filed directly to that Supplier If there is denied Supplier coverage with the exception of Collins see below then the claim is submitt
183. ore return requirements Acopy of a HBP amp D document is required and should be attached when the core is returned This could be a copy of the packing sheet or invoice on which the part was purchased Cores should be carefully repackaged to preclude shipping damage Reuse the original packing material methods supplied where possible Cores must be returned with service data documented by a licensed mechanic or authorized repair station Use the Parts Information Tag Form No CSD 31487 for that purpose The Parts Information Tag must be filled out completely Installing agencies and repair station certification holders may identify return cores with their own approved repairable parts tag in lieu of Form No CSD 31487 provided that the same information is supplied HBP amp D reserves the right to return cores at customer expense and not issue core credit for cores that are BER Beyond Economic Repair incomplete data tags disassembled not like for like part number or if the core returned exceeds normal run out condition and is going to incur charges over and above the standard overhaul HBP amp D will provide bill back notification to the customer within 45 days from receipt of the core if over and aboves or core unacceptability should be identified Cores must be returned to HBP amp D unless otherwise directed by HBC within 30 days for Domestic orders 45 days for International orders from the date of shipment Address labels are available
184. ound or water and make it possible to retract and store the landing gear in flight Includes tail skid assembly brakes wheels floats skids skis doors shock struts tires linkages position indicating and warning systems Also includes the functioning and maintenance aspects of the landing gear doors but does not include the structure which is covered in Chapter 52 DOORS That portion of the system which provides the major support for the aircraft while on the ground Includes items such as shock struts bogie axles drag struts doors linkages attach bolts etc SYS CHAP 20 30 50 60 70 SUB SYS SECTION 33 00 10 20 30 50 Nose Gear and Doors Extension and Retraction Wheels and Brakes Steering Position and Warning Supplementary Gear TITLE LIGHTS General Flight Compartment Passenger Compartment Cargo and Service Compartments Exterior Emergency Lighting That portion of the system which supports the nose of the aircraft while the aircraft is on the ground Includes items such as shock struts drag struts doors linkages attach bolts etc That portion of the system which is used to extend and retract the landing gear and open and close the landing gear doors Includes items such as actuating mechanisms bogie trim bungees up and down latches operating controls valves and motors cables wiring plumbing etc That portion of the system which provid
185. ours inspection up to 6600 hours o These flat rates do not include Chapter 4 item called out separately o Required lubes are included in the flat rate o Williams TAP Hlite requirements are not included in Flat Rates called out separately Standard Repair We are beginning to add Standard Repair Flat Rates e Standard Repair Flat Rates will begin with SR followed by the aircraft model followed by an ATA code reference For instance a Standard Repair to reseal the nose gear on a 400XP would be listed as SRRK32 20 00 e Wecurrently have the following Standard Repairs set up for your reference and will continue to add repairs as research allows If you have suggestions of Standard Repair Flat Rate you would like to see set up please use the Flat Rate Change request form to submit your recommendations SRRB32 20 80 NOSE GEAR RESEAL RB PREMIER SERIES 8 00 SRRK32 28 00 NOSE GEAR RESEAL RK BEECHJET SERIES 16 00 4 1 89 SH RT SRRK54 00 01 Eng Anti ice Bracket Stiffener Repair BEECHJET SERIES 20 00 Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC_warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response NEWS YOU CAN USE Doc 852 03 0007 Revision Policy Manual Revision R14
186. page three of the Bulletin However in August 1987 HBC issued engineering changes on the production line which incorporated these improved kits P N 101 4045 3 S or 101 4045 4 S If an aircraft owner chooses to incorporate these changes the aforementioned kits are available through RAPID As a good will gesture to our customers we have been allowing warranty credit on a case by case basis However we are ceasing any future financial consideration Any work order opened after July 29 2004 for SB2040 will receive no warranty consideration If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola campbell amp hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Bawker eechcraft NEWS YOU CAN USE October 24 2002 To All Hawker Beechcraft Authorized Service Centers Subject Flow Control Valve Troubleshooting and Warranty Submittal Process Information As Hawker Beechcraft Corporation strives to lower the operating cost of Beechcraft King Air models we need your assistance We have uncovered an increasing number of Flow Control Valves that are being returned for Warranty consideration and overhaul which have no fault found when tested As a result we ask that you be certain that the Flow Control Valve is at fault before replacing the valve There are several troubleshooting steps that m
187. petition in bankruptcy or proceedings in bankruptcy have been instituted against the Owner and have not been dismissed within a period of thirty 30 calendar days thereafter or a Court of competent jurisdiction has taken and retained jurisdiction over the assets of the Owner for a period of atleast thirty 30 calendar days or a receiver has been appointed with respect to the property of the Owner by a Court of competent jurisdiction and has not been discharged within a period of thirty 30 calendar days thereafter or the Owner has become insolvent or has suspended business or the Owner has made an assignment for the benefit of its creditors or the Owner no longer owns or operates the Aircraft March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 26 In the event of any termination of this Agreement pursuant to the provisions of this Section 2 the Owner will remain liable to the date of termination to pay to HBC any deficit between the total sum of all the monthly service charges and minimum flight hour charges less administrative fees plus Support Plus enrollment charges and fees if applicable paid to HBC by or for the benefit of the Owner pursuant to this Agreement and the total retail price of all the benefits provided by HBC to the Owner under the Plan If the Owner fails to perform in accordance with any of the provisions set forth in this Agreement the Owner hereby agrees to be liable and to pay for all reasona
188. primer Maintenance includes but is not limited to Scheduled maintenance and inspections Any action done to the aircraft per the HBC inspection guides example torque wing bolts Any adjustments lubrication or rigging done after the first 100 hour Annual A Phase or Flexible Maintenance Schedule Hawker AAIP inspection Normal wear items including but not limited to brakes tires wheel bearings rebrushing starter generators prop deice brushes carbon blocks bushings Bonding straps Broken static wicks unless FOD Replacement of filters Bulb replacements except for warrantable bulb list provided in training materials Dress file and paint props except as related to FOD Supplier Mandatory Service Bulletins if the supplier does not provide coverage the primary filing is always to the supplier first this item in effect only if the aircraft is covered under the 1998 amp after Supplemental Maintenance Addendum Not covered by warranty or maintenance includes but is not limited to Missing parts parts lost or misplaced after delivery of the aircraft Unless notified otherwise HBC considers the aircraft complete as presented to the customer at delivery Parts shorted at delivery due to HBC supply issues are to be billed to sales not warranty Oxygen servicing Oil servicing Freon servicing Toilet servicing Fuel Upgrading or updating avionics software Cosmetic items washing aircraft shampooing
189. propose an alternate remedy for such troubleshooting Charges for such additional troubleshooting labor will be the responsibility of HBC only to the extent authorized and or directed by HBC for the maintenance task performed 1 2 4 The Owner or the Service Facility as applicable will be responsible for any costs over and above the flat rate labor allowance amounts that would have been charged by or to HBC in the event the Owner or the Service Facility fails to obtain authorization from HBC prior to performing such additional troubleshooting Unless authorized and or directed by HBC i charges for such additional troubleshooting labor accomplished by the Service Facility in excess of the flat rate troubleshooting labor allowance will be the responsibility of the Service Facility and such charges will not be billed to the Owner or to HBC under the Plan and ii charges for such additional troubleshooting labor accomplished for the benefit of the Owner under Article IV Section 1 7 in excess of the flat rate troubleshooting labor allowance will be the responsibility of the Owner 1 3 Scheduled Component Removal 1 3 1 HBC will exchange a component and related consumables with the Owner for any component with a designated service life provided that the Owner notifies the Service Facility as selected by the Owner thirty 30 days in advance of the date for any scheduled component removal The Owner or the Service Facility as applicable will be
190. r flight path guidance i e Integrated Flight Director This includes power source devices interlocking devices and amplifying computing integrating controlling actuating indicating and warning devices such as computers servos control panels indicators warning lights etc That portion of the system that automatically maintains safe flight conditions by correcting for effects of speed and out of trim conditions by such means as automatic trim mach trim or speed stability and mach feel This includes sensing computing actuating indicating internal monitoring and warning devices etc That portion of the system that automatically controls the position of the throttles to properly manage engine power during all phases of flight attitude This includes engaging sensing computing amplifying controlling actuating and warning devices such as amplifiers computers servos limit switches clutches gear boxes warning lights etc That which provides separate or external monitoring remote readout for maintenance or other purposes not directly related to the internal system monitoring for system integrity flight crew warning This includes sensing computing indicating and warning devices control panels etc The system or portion of the system that automatically corrects provides for gust loading upset aerodynamic augmentation alleviation suppression ride control etc This includes sensing computing actuating indica
191. r may be turbine driven or gear driven Includes such items as propulsor turbines propulsor blades blade actuation and frames rotating and or stationary DEFINITION This topic is intended to cover general information limits and procedures In the engine overhaul manual this section would include such subjects as tear down cleaning inspection assembly testing etc The section of the engine which contains the propeller shafts and reduction gears Includes items such as drives for nose mounted accessories etc The section of the engine which contains the crankshaft master and link rod assemblies cams cam drive gears tappet guides rollers carriers etc The section of the engine which contains the cylinders valves pistons push rods intake pipes baffles etc Also includes rocker arm assembly valve springs etc The section of the engine which contains cases shroud plates PRT coupling and gearing impeller and drives accessory drives bushings etc Those units and components which are used to distribute oil throughout the engine Includes front and rear pressure and scavenger pumps sumps strainers valves etc Also includes those oil lines not included in Chapter 79 Does not include those items which form integral passages within the engine SYS SUB SYS CHAP SECTION 73 00 10 20 30 SYS SUB SYS CHAP SECTION 74 00 10 TITLE ENGINE FUEL AND CONTROL General Distribution
192. rchased part PLEASE do not open no tamper seals on supplier parts or the warranty is voided Any unauthorized action or tampering with supplier parts voids the coverage Warranty and maintenance programs will pay actual man hours used up to 4 hours labor for troubleshooting of valid squawks if that squawk is identified but cannot be duplicated All warranty work orders must have serial number and total aircraft hours per log book and owner s name Labor only and labor and misc parts claims should be filed as W5 type HBC will pay flat rate for labor charges even if the work is done in less time Check the Warranty Web site Warranty Flat Rates feature for flat rates using a part number OR for inspections use the A C S N prefix followed by in the Part Number box BB If the work took more than the flat rate be sure to justify the labor hours requested in the narrative of the claim A Flat Rate Change Request Form is available for your use in the Warranty Web menu All warranty claims must have the appropriate date of work completion If the part is not original as delivered on the aircraft at retail the spare install date and part hours are required File as W2 for parts over 500 00 If you believe you have a spare part issue but don t have the logbooks to research please call your HBC Warranty Admin for help Prior HBC approval is required when filing a goodwill claim on an aircraft that is out of warranty The name of th
193. red please file either a W5 labor parts under 500 00 or W2 type claim labor and parts over 500 00 and reference the SB in the claim narrative Updated 10 4 2010 Hawker Weechcraft SEE AT March 26 2007 TO All Raytheon Aircraft Company Hawker Beechcraft Corporation Customers SUBJECT Changes to the Technical Publications Web Site As you may know Raytheon Aircraft Company RAC is now Hawker Beechcraft Corporation HBC With this exciting new change of ownership we are pleased to announce some major changes and enhancements to our technical publications web site The Beechcraft and Hawker Service Bulletin Libraries P N s REPS BSBL and REPS HSBL are now called the HBC Online Service Information OSI libraries Because of overwhelming customer requests we have included safety communiqu s and model communiqu s to the OSI P N s OSI H and OSI B The CD versions of the communiqu s CDSAFECOMM and will continue at this time until further notice Also included on the OSI are indexes for the service bulletins and communiqu s and also by popular demand a more robust email notification selection Rather than selecting Executive Turboprop Airliner and or Jets you can now select a specific model i e Bonanza G36 rather than Executive and Hawker 850XP rather than Jets Also again by popular demand is the enhanced spreadsheet report which now contains effectivity The Technical Publications web site is divi
194. reed upon by HBC for the purposes of the Plan whichever is lower and excluding any overtime premium and or call out charges MAINTENANCE SERVICE PLAN MSP means a Service Program offered and administered by Honeywell International for the exchange or supply of materials or labor related to the Honeywell Inc engines or auxiliary power unit as applicable installed on the Owner s aircraft in consideration of the monthly payment of a service charge as per the terms and conditions of the MSP contract MEDAIRE Means Service Program offered and administered by MedAire Inc for the supply of goods and Services OVERHAUL means to make any component serviceable by disassembling inspecting replacing or repairing failed damaged or worn parts of such a component including where necessary compliance with applicable service bulletins if required for certification to achieve operating or design tolerances An overhauled component will be certified to have zero time for purpose of designated service life unless otherwise specified PLAN means the Support Plus Maintenance Plan also otherwise known as Support Plus offered to the Owner for the Aircraft and administered by the terms and conditions of this Agreement HBP amp D means Hawker Beechcraft Parts and Distribution HBC s wholly owned subsidiary responsible for the inventory and distribution of parts components tooling and ground support equipment publications and other technical
195. requests must be complied with in 7 days Parts must be received within 30 days of the date the claim was filed if domestic 45 days if international Warranty will consider outside invoices on required sublet outside service work no tax A copy of the invoice must be emailed or faxed to your HBC Claims Admin with the claim number clearly noted or written at the top of the invoice HBC credits current net price on parts for valid aircraft and spares warranty Service Bulletins and Good Will claims if A Work is performed on a Beech or Hawker aircraft model for Warranty at a HBC Authorized Service Center rated for that specific model B Credits for W1 type claims C Any pre approved pass through supplier coverage such as Pratt HBC credits List Price SSP on the Support Plus program If the flat rate is exceeded and not paid on a claim the overage CANNOT be billed to the customer Work filed late and reduced or not paid also CANNOT be billed to the customer 10 11 12 13 14 The ASC must return requested warranty parts prepaid to HBC within thirty 30 days after the occurrence of the defect at the ASC s own expense including but not limited to freight insurance customs duties etc unless otherwise directed by HBC The airplane owner does NOT pay freight for parts requested to be returned by HBC unless he orders parts directly from HBP amp D and files his own claims The ASCAP program covers ASC freig
196. rial Number Part Description Part Hours Part Quantity Cycles Since New Cycles Since Overhaul Condition Code Description of Condition Airworthiness Authority Signature Enter the account number used to order parts from HBP amp D Enter the claim number that was used when entering the claim on the Web or the claim number assigned on your paper claim if not using the Web Enter the 500XXXXXX created upon claim entry Enter the date that the part was removed Enter the name of the aircraft operator Enter the aircraft serial number Enter the part number Enter the part serial number Enter the description of the part Enter the number of hours on the part Enter the number of parts Enter the number of cycles since new rotables only Enter the number of cycles since overhaul Enter the ATA Defect Condition Code optional Enter the description of condition Enter the airworthiness authority that has responsibility of the repair facility FAA CAA JAA etc Signature of the technician who removed the part s Parts Menwheor Beechcraft Information Tag 8652 31487 Issued 11 95 Rev 03 07 PURCHASE ORDER R CUSTOMER l 2 NOTIFICATION NO 3 ee nr 5 AIRCRAFT SIN le PART NO 1 PART S N PART PART PART DESCRIPTION MEN HOURS o QUAN dl CYCLES SINCE NEW la SINCE OVERHAUL __ 13 DESCRIPTION OF CONDITION CO
197. rical Listings as published by the U S Department of Labor Bureau of Labor Statistics hereafter ECI and March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 9 5 2 3 2 Parts Index Producer Price Indexes for the net output of selected industries and their products not 5 2 4 5 2 5 5 3 5 3 1 5 3 2 5 3 3 5 3 4 seasonally adjusted under the Industry and product grouping entitled Aerospace Product and Parts Mfg BLS Series ID PCU3364 3364 in the monthly periodical entitled PPI Detailed Report as published by the U S Department of Labor Bureau of Labor Statistics hereafter PPI Hourly Rate Adjustment will be made to the Base Price for any escalation in the aforementioned labor and material indices occurring during the Base Period according to the following formula 5 5 39 W 70 MCF X BasePrice Where A The total amount of Hourly Rate Adjustment by which the Base Price will be increased because of economic escalation S ECI published for September of the preceding calendar year for which the new Hourly Rate is being calculated So ECI published for the base month of September 2011 W PPI published for September of the preceding calendar year for which the new Hourly Rate is being calculated Wo PPI published for the base month of September 2011 MCF HBC Material Cost Factor 8 Cap In the event the U S Department of Labor i dis
198. rk or name or serial number has been removed from the part in question or iii The Airplane and or equipment have not been maintained operated or stored either in accordance with applicable manuals communications or other written instructions of Hawker Beechcraft or any manufacturer of the part involved or in accordance with applicable Federal Aviation Regulations and advisory circulars unless Buyer shows that such maintenance operation or storage was not a contributory cause of the defect or iv The part has been modified or altered after delivery other than by the Manufacturer or in accordance with a modification or alteration scheme approved in writing by the Manufacture In addition any part or system of the aircraft affected by a modified or altered part will not be covered by HBP amp D S Limited Warranty or v The part is used on the Airplane for purposes other than conventional owner operator usage and exceeds 1000 total part hours Usage not considered owner operator includes but is not limited to scheduled airline shared ownership fleet government military or special mission operations and flight pilot training operations vi Any alleged defect in or damage to the part ascertainable by visual inspection upon receipt from HBP amp D is not claimed to the HBC Warranty Department within thirty 30 days from invoice date This will require visual inspection of all HBP amp D parts upon receipt at the ship to destination 2 For the purpose of
199. rs cylinder baffles intake pipes crankshaft assembly etc Used to transmit power to the propeller shaft if any and accessory drives Includes reduction gearing gear trains extension shaft and torque meter Within the profile of the basic engine used to supplement the functioning of other defined systems external to the engine Includes items such as accessory drive mechanical portion of the spark advance mechanism oil transfer tubes from the propeller governor pad to the propeller shaft BMEP section etc Used to control and direct the flow of lubrication through the engine from the inlet fitting to the outlet fitting Includes engine pumps pressure and scavenger pressure relief valves screens oil lines internal and external etc DEFINITION This topic is intended to cover general information limits and procedures In the engine overhaul manual this section would include such subjects as tear down cleaning inspection assembly testing etc The section of the engine which contains the propeller shafts and reduction gears Includes items such as drives for hose mounted accessories etc If applicable the section of the engine which uses mechanical force through a gear driven system to drive front mounted propulsors which provide the majority of the energy generated Includes items such as Propulsor Blades Actuation Systems Reduction Gears Drive Shafts etc The section of the engine through which the air enter
200. rs rotor head fairing s as well as rotor shaft s and swashplate s if the rotor head and shaft constitute a non dissociable assembly If not included in 20 That portion of the system which indicates operation or activation of rotor systems Includes items such as lights gauges switches wiring etc SYS SUB SYS CHAP SECTION 63 00 10 20 30 SYS SUB SYS CHAP SECTION 64 00 10 20 30 TITLE ROTOR DRIVE S General Engine Gearbox couplings Gearbox es Mounts attachments Indicating TITLE TAIL ROTOR General Rotor blades Rotor head Available Indicating NOTE For an integral unit only one section will be used SYS SUB SYS CHAP SECTION TITLE 65 TAIL ROTOR DRIVE 00 General 10 Shafts 20 Gearboxes DEFINITION Includes all components transmitting power to the rotor s engine coupling components drive shaft s clutch and free wheel units gear box es its their components systems and securing elements Drive shaft s between engine s and main gear box es and if applicable clutch and free wheel unit s Part of the system driving the rotor s Includes the mechanical power take off s and accessory drives but does not include the accessories themselves alternators hydraulic pumps etc Includes the G B lubricating system s and the rotor brake s if the latter form s part of the G B s Suspension bars vibration damping s
201. rt Returns Contact List Standard Warranty amp Spare Part Warranty Karren Gasche 316 676 8644 or karren_gasche hawkerbeechcraft com Kay Brewster 316 676 7034 or kay _brewster hawkerbeechcraft com Marilyn Morton 316 676 7282 or marilyn_morton hawkerbeechcraft com Or call 800 429 5372 select 7 then ask for your Claims Administrator Service Bulletins Kathy Neukirch 316 676 7193 or Kathy neukirch hawkerbeechcraft com Support Plus Domestic Carla Walls 316 676 3297 or carla_walls hawkerbeechcraft com International Jorge Tomas 316 676 7280 or Jorge _tomas hawkerbeechcraft com Ravy Son 9 316 676 3049 son hawkerbeechcraft com Special Programs Donna Stewart 316 676 1413 or donna_stewart hawkerbeechcraft com W1 Rejected Out of box Parts rejected prior to first flight can be installed not flown Diana Miller 316 676 5815 or diana_miller hawkerbeechcraft com Carol Venegas 316 676 2458 carol_veneqas hawkerbeechcraft com New Part Returns Diana Miller 316 676 5815 or diana millerrohawkerbeechcraft com Carol Venegas 316 676 2458 venegas Qhawkerbeechcraft com Please note these are shipped to Grapevine TX only and can be restocked New Part Returns cannot have been installed Cores Diana Miller 316 676 5815 or diana_miller hawkerbeechcraft com Carol Venegas 316 676 2458 HBC WEB Shelly
202. s containing wash basins dressing tables and water closet Includes items such as mirrors seats cabinets dispensing equipment electrical outlets wiring etc Wash basins and water closets are included in Chapter 38 Those additional compartments for the use of passengers and or crew Includes such compartments as crew rest compartments sleeping compartments etc Those items of equipment carried for use in emergency procedures Includes items such as evacuation equipment life rafts jackets emergency locator transmitters underwater locator devices first aid kit incubators oxygen tents medical stretchers landing and signal flares drag parachutes evacuation signaling systems etc Does not include fire extinguishers oxygen equipment or masks Those insulation blankets which are used for heat and sound insulation Includes flight compartments passenger compartment and additional compartment insulation etc SYS SUB SYS CHAP SECTION 26 00 10 20 30 SYS SUB SYS CHAP SECTION 27 00 10 20 30 40 TITLE FIRE PROTECTION General Detection Extinguishing Explosion Suppression TITLE FLIGHT CONTROLS General Aileron amp Tab Rudder amp Tab Elevator amp Tab Horizontal Stabilizer DEFINITION Those fixed and portable units and components which detect and indicate fire or smoke and store and distribute fire extinguishing agent to all protected areas of the aircraft i
203. s gone from 2 year to 5 years warranty starting with the following serial number E 3937 and forward amp TH 2273 TH 2287 and forward If years and hours are both shown the warranty is valid for the specific number of years or hours whichever comes first Avionics package warranty coverage is shown above Avionics parts manufactured by other suppliers have varying coverages and are not reflected in the package coverage noted above Hawker 900XP 850XP and 750 APU warranty 5 years 2500 Hours Honeywell Warranty On all models Life Limit parts are now subject to pro ration based on time and or hour limits Warranty terms noted about are standard commercial contract Coverage may vary per the contract Updated 9 9 2010 Hawker Beechcraft Aircraft Prefixes amp Types Serial Number Product Model Number B King Air A100 BB King Air B200 BE King Air B100 BL King Air 200C BN King Air 200CT BT King Air 200T BY King Air 200GT BZ King Air 200CGT CE Bonanza F33A CJ Bonanza E33C D Bonanza 35 E Bonanza A36 EA Bonanza B36TC FA King Air 300 FF King Air 300 FL King Air 350 HA Hawker 900XP HB Hawker 750XP HK Hawker 800 1000 LA King Air F90 LJ King Air C 90B LW King Air E90 M Sundowner Musketeer 23 MB Sport 23 MC Sierra Super Musketeer A24R ME Duchess 76 MUA Mitsubishi D1A NC Starship 2000 P Duke 60 RB Premier 390 RC Hawker 4000 RG Hawker 800 800XP 850XP RH Hawker 1000 RJ Beechjet 400 RK Beechjet Hawker 400XP 400A 4
204. s the compressor section Includes items such as guide vanes shrouds cases etc The section of the engine in which the the air is compressed Includes items such as cases vanes shrouds rotors diffusers etc Also includes the maintenance and overhaul of stator blades but not the operation of variable stator blades which is covered under Chapter 75 30 Does not include compressor bleed system The section of the engine in which the air and fuel are combined and burned Includes items such as burner cans cases etc The section of the engine containing the turbines Includes items such as turbine nozzles turbine rotors cases etc The mechanical power take offs to drive accessories Includes items such as engine mounted gear boxes gears seals pumps etc Does not include remotely installed gear boxes which are covered in Chapter 83 SYS CHAP 70 80 SUB SYS SECTION 72 00 10 20 30 50 By pass Section Propulsor Section Rear Mounted TITLE ENGINE RECIPROCATING General Front Section Power Section Cylinder Section Supercharger Section Lubrication The section of the engine which by passes a portion of the normal engine airflow either ram or compressed air for the prime purpose of adding to engine thrust or reducing specific fuel consumption The section of the engine which contains a propulsor s and provides the majority of the energy generated The propulso
205. service bulletin the Owner will be responsible for all charges to be paid for installation and or to acquire any component and related consumables and or kit for such service bulletin 1 5 3 HBC will perform or as the case may be cause its supplier to perform all component inspections and or modifications specified in and in accordance with HBC mandatory or recommended service bulletins during shop visits for unserviceable components when such inspections and or modifications are recommended by HBC Notwithstanding the foregoing HBC at its option may require compliance by the Owner with suppliers mandatory alert or recommended service bulletins and will provide coverage for any related component and or kit to the Owner for such service bulletins HBC in its own absolute discretion but before any component exceeds the period of time assigned by suppliers in their mandatory alert or recommended service bulletins for compliance by the Owner may assign a date to the Owner for the replacement of such component under the Plan 1 6 Component Exchanged Under The Plan 1 6 1 Excluding Collins and Honeywell avionics engines APU and MedAire services parts and components as applicable all parts and components whether used by HBC a maintenance facility or the Owner will have been acquired from HBC If not acquired from HBC HBP amp D or the Service Facility a financial credit will not be provided in lieu of a replacement part March 2012
206. sing aerodynamic lift Includes items such as control handles cables actuators linkages warning systems control surfaces position indicators etc Does not include trailing edge flaps SYS SUB SYS CHAP SECTION 28 00 10 20 30 TITLE FUEL General Storage Distribution Dump Indicating DEFINITION Those units and components which store and deliver fuel to the engine Includes engine driven fuel pumps for reciprocating engines includes tanks bladder valves boost pumps etc and those components which furnish a means of dumping fuel overboard Includes integral and tip fuel tank leak detection and sealing Does not include the structure of integral or tip fuel tanks and the fuel cell backing boards which are covered in the Structures Chapters and does not include fuel flow rate sensing transmitting and or indicating which are covered in Chapter 73 That portion of the system which stores fuel Includes tank sealing bladder type cells ventilating system cell and tank inter connectors over wing filler necks and caps etc Also includes reservoir feed pumping systems and reservoirs within the tanks which are not part of the distribution system That portion of the system which is used to distribute fuel from the filler connector to the storage system and from the storage system to and including the power plant fuel quick disconnect Includes items such as plumbing pumps valves controls e
207. ssment including interest and penalties thereon HBC will notify the Owner of any such tax duty or assessment including interest and penalties thereon that any governmental authority or agency is seeking to collect from and the Owner agrees to promptly but in no event later than ten 10 calendar days after receiving such notice pay same directly to said governmental authority or agency or to reimburse HBC for said tax duty or assessment including interest and penalties thereon or to assume the defense against imposition thereof at its sole cost and expense and to hold HBC harmless from such imposition If the Owner does not make timely payment directly to said governmental authority or agency or timely defense HBC may at its own discretion pay the asserted tax duty or assessment including interest and penalties thereon and the Owner will thereupon reimburse HBC for any such payment and all reasonable costs and expenses incurred by HBC in accordance with the provisions of Article V Section 1 of this Agreement SECTION 5 EXCUSABLE DELAY AND NONPERFORMANCE 5 1 The parties to the Agreement will be excused for failures and delays in performance of their respective obligations under this Agreement when the failure or delay is due to force majeure including but not limited to any enemy or war whether declared or undeclared civil commotion insurrection riot embargo or any legislation act order directive proclamation or regul
208. such as the control column stickshaker units automatic stall recovery devices tab control wheels cables boosters linkages control surfaces position indicators stall warning systems etc That portion of the system which controls the position and movement of the horizontal stabilizer canard Includes items such as control handle cables jackscrews motors warning systems linkages control surfaces position indicators etc 50 60 70 80 Flaps Spoiler Drag Devices and Variable Aerodynamic Fairings Gust Lock amp Dampener Lift Augmenting That portion of the systems which controls the position and movement of the trailing edge flaps Includes items such as control handles cables actuators warning systems linkages control surfaces position indicators etc That portion of the systems which controls the position and movement of the spoilers drag devices and variable aerodynamic fairings Includes fairings Includes items such as control handles cables warning systems linkages spoilers drag devices position indicators etc That portion of the systems which protects the control surfaces from movement by wind while the aircraft is on the ground Does not include locking the control by means of flight control boost system That portion of the systems which controls the position and movement of variable opening wings slots leading edge wing flaps and other similar auxiliary devices used for increa
209. t the complete part must be returned to HBC with any covers cases lenses etc All parts must be properly packed including Electrostatic Discharge ESD protection to prevent en route shipping damage All instruments that are cageable must be caged All ports lines and connectors should be appropriately capped 2 The Warranty Notification number sheet printed from the Warranty Website upon completion of the claim must be included in the carton with the part s Also a filled out Parts Information Tag PIT P N 852 31847 current revision or your in house version including part hours is required and must be attached to the part Landing gear parts and Actuators require part hours cycles landings and the squawk 3 Place the Warranty Claim Shipping Label P N 852 31190 current revision on the outside of the box This ensures that the part will be delivered to the proper warranty warehouse area and will help speed processing your claim More than one warranty part may be packed in the same carton only if a complete listing of all parts is included in the shipment with each carton Please do not hold up the return of warranty parts to consolidate shipments as all parts must be returned within 30 days of claim filing for domestic and within 45 days for international ASCs The part s must be shipped prepaid to HBC All taxes import duties special handling freight costs and other fees are not covered by HBC warranty special programs
210. t be rebrushed per the maintenance manual requirement If you have question concerning this policy please contact your HBC Warranty Administrator Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Zwar Doc 852 10 0031 Date August 20 2010 To All Authorized Service Centers amp Customers Subject Hawker Beechcraft Parts amp Distribution Change in warranty terms This NEWS YOU CAN USE is being issued to announce Hawker Beechcraft Corporation s HBC change in the warranty terms for Hawker Beechcraft Parts amp Distribution HBP amp D Spare Part Warranty The current terms are 12 months from date of install or 24 months from date of purchase whichever comes first As of August 20 2010 the new terms will be 12 months from date of purchase See attached HBP amp D Limited Warranty Statement Please note this new warranty will also be reflected on the packing sheets for parts shipped on and after August 20 2010 This NEWS YOU CAN USE is being issue to notify you of an HBP amp D change in Spare Part Warranty Terms Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If yo
211. t or circuit operation Blocked or limited usually refers to limited flow in hoses or tubing Usually applies to operation as opposed to surface finish that is a condition of the bearing where during the spin test the rotation is rough To move with pressure or friction against another part Extensive breaking apart of material usually caused by high stresses differential pressure locally applied force or any combination of these See Corrosion S Deep scratch or scratches made during part operation by sharp edges of foreign particles Light narrow shallow mark or marks caused by movement of a sharp object or particle across a surface Correctly installed or fastened so as not to loosen Parts bound together because of expansion or contraction due to high or low temperature foreign object jammed in mechanism A space or gap caused by two parts moving away from each other Dividing a body by cutting action that is division of a body so as to cause its parts to slide relative to each other in a direction parallel to their plane of contact Undesired current path between leads or circuits that normally are at a different potential Spalled Snug Soaked Springback Sticking Stuck Stress Stretched Stripped Swollen TIR Torn Torsional windup Torque Transverse Tuliped Sharply roughened area characterized by progressive chipping away of surface material Not to be confused with f
212. t portion of the system used by System passengers and cabin crew to transmit and or receive data messages from air to air or from air to ground installations Includes items such as telephones telefaxes modems AM FM radio units etc That portion of the system used to store and process cabin related data such as systems configuration data multimedia programs etc Includes items such as controllers terminals keyboards disk drives printers modems etc That portion of the system used to monitor parts of the cabin area Includes items such as surveillance cameras monitors etc Does not include external anti hijack devices or external video monitoring which are covered in Chapter 23 That portion of the system used to support miscellaneous cabin functions DEFINITION Those units components and associated system which interfaces with multiple aircraft systems Contains checkout and fault isolation procedures using a central computer complex and or standard fault isolation procedures to locate a single system or component malfunction Central Maintenance System interfaces with General Aircraft systems and identification of maintenance functions related to Aircraft General Central Maintenance System interfaces with Airframe Systems and identification of maintenance functions related to Airframe Systems That portion of the system which interfaces with other airplane systems flight line mechanics and radio communications
213. t to the plan Flat rate charges for for troubleshooting labor accomplished by the Service Facility as the case may be for all unscheduled maintenance requirements covered pursuant to the Plan unless otherwise directed by HBC Flat rate charges for limited labor performed by the Owner for minor inspection requirements as listed in Part 1 of the applicable HBC Aircraft Flexible Maintenance Schedule and removal and replacement of wheels tires and light bulbs Reimbursement for such labor will be at the rate of 30USD per hour such higher rate as is established by HBC as its standard Owner support labor rate and HBC s flat rates in effect at that time Flat rate charges for limited labor performed by a local repair facility to accomplish certain work when the Aircraft is Aircraft On Ground AOG Labor required to replace such components covered pursuant to the Plan for HBC mandatory and recommended service bulletins installed on the Aircraft prior to the effective date of this Agreement Labor as defined by the service bulletin required to install all HBC mandatory service bulletins covered pursuant to the Plan issued after the Effective Date Labor as defined by the service bulletin required to install all HBC recommended service bulletins covered pursuant to the Plan issued after the Effective Date Labor required to replace such components covered pursuant to the Plan for HBC mandatory and recommended service bulletins instal
214. tc That portion of the system which is used to dump fuel overboard during flight Includes items such as plumbing valves controls chutes etc That portion of the system which is used to indicate the quantity temperature and pressure of the fuel Includes pressure warning systems for pumping systems within the tank etc Does not include engine fuel flow or pressure SYS SUB SYS CHAP SECTION 29 00 10 20 30 TITLE HYDRAULIC POWER General Main Auxiliary Indicating DEFINITION Those units and components which furnish hydraulic fluid under pressure includes pumps regulators lines valves etc to a common point manifold for redistribution to other defined systems That portion of the system which is used to store and deliver hydraulic fluid to using systems Includes items such as tanks accumulators valves pumps levers switches cables plumbing wiring external connectors etc Does not include the supply valves to the using systems That portion of the system which is classified as auxiliary emergency or standby and which is used to supplement or take the place of the main hydraulic system Includes items such as tanks and accumulators which are separate from the main system hand pumps auxiliary pumps valves plumbing wiring etc That portion of the system which is used to indicate the quantity temperature and pressure of the hydraulic fluid Includes items such as transmitters
215. tch stick and corresponding linkage and cable controls coupling and mixing units and artificial feel unit system Also includes the control position indicating system That portion of the controls which control the direction of the helicopter yaw control Includes items such as tail rotor control pedals relevant linkage and cable controls bellcranks constituting the yaw control channel and the control position indicating system That portion of the system which from a power source ensures distribution to the rotor servo control system Includes items such as pressure relief valves electro valves check valves accumulators and equipment needed for the operation of the servo control system the servo controls the systems used for monitoring and indicating the operation of the servo control system GROUP POWER PLANT SYS SUB SYS CHAP SECTION TITLE 70 STANDARD PRACTICES ENGINES SYS SUB SYS CHAP SECTION TITLE 71 POWER PLANT 00 General 10 Cowling 20 Mounts 30 Fireseals 40 Attach Fittings 50 Electrical Harness 60 Air Intakes DEFINITION The complete power unit which develops thrust either through the exhaust or through a propeller Excludes items such as generators cabin superchargers etc which are covered under their respective systems DEFINITION 1 1 3 Ref 1 1 3 DEFINITION The overall power package inclusive of engine air intake mount cowling scoops cowl flaps This topic sh
216. tems such as gears shafts seals oil pumps coolers etc DEFINITION Those units and components that independent of the primary propulsion system furnish additional thrust of short duration Includes solid or liquid propellents controls indicators etc Those units or components dedicated to jet assist takeoff JATO systems DEFINITION Miscellaneous charts not applicable to any particular system such as spare wire charts junction box charts disconnect plug charts conduit and wire routing charts rigid tube charts flexible hose charts and control cables DEFINITION Chapter for reporting aircraft wiring issues e g aging cracking etc Generic wiring issues in wires bundles in aircraft zones must be reported under the relevant general reference together with system ATA reference e g 97 01 00 for lower fuselage issues Standard item issues splices etc and or practices must be reported under 97 20 00 together with system ATA reference Wiring issues in systems must be reported with the following system ATA references e g 97 21 10 for air conditioning compression SYS CHAP SUB SYS SECTION 04 00 05 00 06 00 07 00 08 00 09 00 20 00 21 00 21 10 21 20 21 30 21 40 21 50 21 60 21 70 22 00 22 10 22 20 22 30 22 40 22 50 23 00 23 10 23 15 23 20 23 30 23 40 23 50 23 60 TITLE DEFINITION Zone 400 Nacelles Pylons Zone 500 Left Wing Zone 600 Right
217. tems designated critical Those manufacturer recommended maintenance checks and inspections of the aircraft its systems and units dictated by the time limits specified in 10 above This section shall list in more detail the items which are outlined on the airline job forms usually by title only and shall cross reference the detailed procedures included in the individual Maintenance Practices Reserved for use in those cases where the number of breakouts provided by the fourth digit of the 20 breakout is not sufficient to cover all of the maintenance checks dictated by subsystem 10 above NOTE Inclusion of the data described in 10 through 40 above any manual or manual publication is specifically prohibited unless required by government regulation Airlines desire the manufacturer s recommended time limits and scheduled maintenance checks but these should be provided in a separate document SYS SUB SYS CHAP SECTION TITLE 50 Unscheduled Maintenance checks 6 DIMENSIONS AND AREAS SYS SUB SYS CHAP SECTION TITLE 7 LIFTING amp SHORING DEFINITION Those maintenance checks and inspections on the aircraft its systems and units which are dictated by special or unusual conditions which are not related to the time limits specified in 10 above Includes inspections and checks such as hard landing overweight landing bird strike turbulent air lightning strike slush ingestion radioactive contamination maintenance ch
218. ter the date of written request for information if HBC has not received the data requested Thank you If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC _Warranty hawkerbeechcraft com Zwar Doc 852 10 0027 Date February 5 2010 To HBC Authorized Service Centers Subject Support Plus King Air Engine Compressor Washes 2010 Contracts This letter is being issued to announce Hawker Beechcraft Corporation s HBC change in the Support Plus policy covering King Air Engine Compressor Washes Please note any King Air Support Plus contract new or renewal signed after January 1 2010 will no longer cover Engine Compressor washes Please note this policy change affects King Air Support Plus coverage only Compressor Washes were not and are not allowed on any other HBC product Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC _warranty hawkerbeechcraft com Zwar Doc 852 09 0080 Date June 2 2009 To Hawker Beechcraft Corporation Authorized Service Centers amp Customers Subject NEWS YOU CAN USE Field repairs on warrantable parts This letter serves as a reminder on an existing policy
219. that HBC prior approval is required for field repairs on Supplier parts and is rarely granted Approvals in writing via fax or E mail MUST be obtained from HBC Warranty or Technical Support prior to any repair of a Supplier Purchased part PLEASE do not dismantle or tamper with no tamper seals on supplier parts or the warranty is voided Any unauthorized action or tampering with supplier parts voids the warranty coverage and the claim will be denied Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Zwar Doc 852 09 0078 Date April 1 2009 To Hawker Beechcraft Corporation Authorized Service Centers Subject NEWS YOU CAN USE Aircraft Serial Number on Rockwell Collins Claims This letter serves to request assistance from Hawker Beechcraft Authorized Service Centers in reference to Rockwell Collins Avionics claims Hawker Beechcraft and Rockwell Collins have a strong partnership and sharing information has become extremely important in order to give our aircraft owners outstanding service and support To strengthen that service Rockwell Collins is sharing part failure repair data with HBC however warranty claims filed
220. the past several years but there is still room for improvement in this area One way that we can further improve availability on some parts is to utilize repaired parts as an alternative to overhauled and new parts Effective June 18 2007 all warranty claims should be filled with a repaired part if available Additionally we have extended the warranty period for repaired parts to be comparable to the warranty of overhauled parts The purchase of overhauled and new parts will only be reimbursed if a repaired part was not available through RAPID Again I am fully committed to providing our mutual Hawker and Beechcraft customers with service and support excellence at every opportunity and I look forward to working with you to ensure this happens Please do not hesitate to contact me with any questions or feedback that might help us better serve our customers I can be reached by phone at 1 316 676 7157 or by e mail at bbrown_customersupport hawkerbeechcraft com Best regards Del fo William Brown President Global Customer Support Hawker ieechcraft NEWS YOU CAN USE Doc 852 04 0014 Revision 1 dated Sept 29 2006 Original document dated March 23 2004 Rev 24 to ASC Policy Manual This Sept 29 2006 revision changes the coverage hours to three hundred 300 The coverage months remain at six 6 Batteries with 300 hours or less and not to exceed 6 months from install date will continue to be evaluated for warranty consider
221. the Plan for any of those optional service bulletins issued by HBC that are purchased and installed on the Aircraft at the Owner s expense Charges for routine freight AAA shipments from a HBC warehouse or a warehouse of HBC s wholly owned spare parts subsidiary HBP amp D directly to the Owner or directly to the aircraft location upon receipt of a valid claim under the Plan associated with the exchange of components and the supply of related parts and or consumables covered pursuant to the Plan March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 13 1 2 1 2 1 1 2 2 1 2 3 1 2 4 1 2 5 1 2 6 1 2 7 1 2 8 1 2 9 1 2 10 1 3 1 3 2 1 4 1 4 2 Comprehensive Scheduled and Unscheduled Maintenance Labor Coverage Flat rate charges for labor to accomplish work such as but not limited to gaining access to inspecting checking or reassembly accomplished by the Service Facility for all scheduled inspections with intervals of 800 hours or twelve 12 months or greater as listed in the Aircraft Maintenance Schedule Flat rate charges for labor to accomplish work such as but not limited to gaining access to inspecting checking or reassembly accomplished by the Service Facility for all scheduled maintenance with requirement periods of less the periods than those periods stated Section 1 2 1 above as listed in the Aircraft Maintenance Schedule and unscheduled inspection requirements covered pursuan
222. the Service Facility for all types of tooling fees hangar fees or any related airport fees or travel related expenses including but not limited to travel living and lodging expenses related to AOG repairs Such expenses will be the responsibility of the Owner and will be paid by the Owner The limitation set forth above does not apply to travel related expenses incurred in connection with normal customer support services which are provided by HBC to all of its customers without charge 2 1 5 All charges for all types of consumable or expendable used by the Owner in performing servicing of the Aircraft engines or APU including without limitation fuel lubrication oil hydraulic oil de ice or anti ice fluids water or waste systems oxygen nitrogen rain repellent windscreen surface treatments general inspection and condition cleaning and preflight or post flight inspections and any other maintenance activity of similar nature 2 1 6 All charges for all types of repairs or services not performed in accordance with the then current requirements of FAA ADs HBC mandatory or recommended Service Bulletins and FAA Approved Manuals and any other HBC and HBC supplier s written instructions pertaining to inspection maintenance or operation including but not limited to repairs service or inspections which are not recommended or required by the manufacturer of the Aircraft its engines APU or suppliers of other parts components or systems instal
223. the Warranty Web per the HBP amp D Sales Order If the installed part has a valuation type with core credit involvement CORRECT fielding of the PO and the part serial number removed will assist the system in finding your part if already returned for core credit and attaching it to the HBC Warranty Claim Please refer to the HBC Claim number for your claims on all correspondence A correct PO is critical to process all W1 W2 and W4 claims B The removed part must be a HBC unit The narrative must include the condition squawk what was wrong with the part and the fix what was done to fix the system When filing a W1 the condition squawk is sufficient C W2 claims submitted for Warranty coverage require the items listed in B W5 claims submitted for Maintenance coverage for inspection items from the Maintenance Manual need only a basic outline of the job plus the Inspection Code if applicable Example Complied with 200 hr lube items If misc parts are requested please provide the detail Example 2 ea MS44407 o rings 14 27 ea HBC filing time limit is 60 days from the date of completion of the work When a work order has been open for an extended time the date of completion for the claim is still the date the work was done on the aircraft 180 days from the date the work was completed is the maximum cutoff Approved claims for work filed 61 thru 180 days after the work was done on the aircraft will be paid at 50 Edit
224. the balance of the Term THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 10 SECTION 6 AIRCRAFT ENROLLMENT AND COMPONENT CONDITION 6 1 At the sole discretion of HBC the Owner will not under any circumstances whatsoever be entitled to any of the benefits of the Plan unless and until the following enrollment conditions as indicated below are met to the satisfaction of HBC For aircraft enrolled into the Plan upon initial delivery into service HBC agrees to waive compliance by the Owner with the provisions of this Section 6 1 For aircraft enrolled into the Plan after initial delivery into service the Owner at its own cost makes the Aircraft available to HBC at a mutually acceptable date and Hawker Beechcraft Services HBS location to allow HBC in the presence of any representative of the Owner to perform at the expense of the Owner an initial inspection and flight test of the Aircraft to determine the maintenance status of the Aircraft and the condition and use of any and all components on the Aircraft covered under the Plan The Owner at its own cost corrects any and all deficiencies identified by HBC component on the Aircraft covered under the Plan to the satisfaction of HBC The Owner at its own cost or expense will comply with all HBC mandatory service bulletins issued prior to the effective date of this Agreement as well as
225. the provisions of Sections 1 12 and 1 13 above to determine the Aircraft maintenance status or the maintenance and or modification status of any unserviceable component HBC will have the right to require that such unserviceable component be overhauled at the Owner s expense 1 14 2 HBC will not reimburse the Owner for costs related to a claim if supporting information requested by HBC is not received from the Owner within fifteen 15 days from the date of such request and the claim is rejected due to the Owner s failure to provide such information in a timely manner THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 25 ARTICLE V STANDARD TERMS AND CONDITIONS SECTION 1 PAYMENT TERMS 1 1 1 2 1 3 Upon receipt of an invoice from HBC all payments will be made in full by the Owner to an account designated by HBC Terms of payment are net thirty 30 days from the date of the invoice for accounts in good standing with HBC and its subsidiaries Such funds must be received by HBC within thirty 30 days of the date set forth on the invoice If payment to HBC specified in Section 1 1 above for the preceding month is not received by HBC within thirty days of the date set forth on the invoice interest will be charged at an interest rate of one and one half percent 1 v 96 per month any unpaid balance All amounts payable under this Agreement is stated in terms of
226. tices currently followed in the general aviation industry 1 1 2 The Owner agrees to notify HBC of any letters of investigation or notices of violation received by it from or any self disclosure made by it to the Airworthiness Authority in relation to maintenance services provided under this Agreement Such notification will describe the nature of the violation and the corrective action being taken by the Owner 1 1 3 Avionics services for the benefit of the Owner will be administered and provided directly to the Owner by the respective avionics manufacturer however the cost of such services is included in the Plan 1 1 4 MedAire parts and components and or services will be administered and provided directly to the Owner by MedAire however the payment for such parts and or services is included in Support Plus 1 1 5 The Owner hereby warrants that at all times components exchanged under the Plan have been and or will be utilized on the Aircraft only on the strict condition that the Aircraft has been is and will be operated for business aircraft type operations only 1 1 6 With the exception of labor referenced in Article Section 1 2 4 and Article IV Section 1 7 of this Agreement if applicable all types of scheduled and unscheduled maintenance performed on the Owner s Aircraft pursuant to this Agreement must be accomplished at the Service Facility All claims under the Plan for maintenance and support services will be filed with HBC
227. ting internal monitoring warning devices etc SYS CHAP SUB SYS SECTION 23 00 10 15 20 30 50 60 70 80 TITLE COMMUNICATIONS General Speech Communications SATCOM Data Transmission and Automatic Calling Passenger Address Entertainment and Comfort Interphone Audio Integrating Static Discharging Audio amp Video Monitoring Integrated Automatic Tuning DEFINITION Those units and components which furnish a means of communicating from one part of the aircraft to another and between the aircraft and another aircraft or ground stations Includes voice data C W communicating components reproducers all transmitting receiving equipment associated antennas etc That portion of the system which utilizes voice modulated electromagnetic waves to transmit and or receive messages from air to air or air to ground installations Includes H F V H F U HLF etc inflight telephone communication transmitting amp receiving equipment Passenger air to ground communications now in Chapter 44 30 That portion of the system which utilizes satellite communication systems SATCOM That portion of the system which presents information derived from pulse coded transmissions Includes Teleprinter Selcal Calsel ACARS etc Available This sub systemm now in cluded in Chapter 44 Available Interphone now included in Chapters 23 50 Cockpit and 44 10 Cabin Th
228. to Collins do not require an aircraft serial number By issue of this NEWS YOU CAN USE Hawker Beechcraft and Rockwell Collins are requesting an aircraft serial number be noted on all Rockwell Collins claims If you have any questions concerning this request please contact Sherri Hetler Hawker Beechcraft Corp 316 676 3396 sherri_hetler hawkerbeecraft com Rockwell Collins Inc 319 295 5000 or collinscswarranty rockwellcollins com Thank you for your attention Hawker Beechcraft Corporation Warranty Programs If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Zwar Doc 852 09 0077 Date March 30 2009 To Hawker Beechcraft Corporation Authorized Service Centers Subject NEWS YOU CAN USE Hawker 4000 Parts This letter is to advise all Hawker Beechcraft Authorized Service Centers that all Hawker 4000 parts removed and returned to Hawker Beechcraft Corporation HBC for warranty consideration MUST have a completed Part Information Tag PIT and each PIT MUST include the hour and cycle history of the part Please note Claims submitted for parts returned without a completed PIT will not be processed until a completed PIT is returned to HBC If you have any questions concerning this p
229. to the detailed task level THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 19 1 2 Labor Charges under the Plan 1 2 1 Charges associated with labor as selected under the Plan performed at the Service Facility to inspect service repair or troubleshoot any confirmed condition or component discrepancy will be the responsibility of HBC only to the extent of the HBC flat rate labor allowance as defined under the Plan or authorized and or directed by HBC for the maintenance task performed 1 2 2 Charges for labor if selected under the Plan associated with troubleshooting accomplished by the Service Facility for unscheduled maintenance requirements covered pursuant to the Plan will be the responsibility of HBC only to the extent of an additional fifteen percent 15 of the published flat rate labor allowance or one 1 labor hour whichever is greater used to repair or troubleshoot any confirmed condition or component discrepancy claimed under the Plan unless otherwise directed by HBC 1 2 3 In the event labor required for troubleshooting will exceed the fifteen percent 15 of the published flat rate labor allowance or one 1 labor hour whichever is greater used to repair or rectify the confirmed condition or component discrepancy claimed under the Plan the Owner or the Service Facility as applicable will inform HBC and HBC will be given the opportunity to concur or
230. tress cracks only Cracked lenses normally occur due to 1 Foreign Object Damage 2 Over tightening of screws during installation 3 Normal wear or stress If due to the part price the lens is not required to be returned to Hawker Beechcraft Corporation HBC pictures must be submitted for review to your HBC Claims Administrator with the notification number however please hold all parts until after the claim has been settled in accordance with standard warranty policy HBC has the right to request that any part be returned for physical inspection up to five days after settlement of a claim Thank you Sherri Hetler Manager Warranty Programs Hawker Beechcraft Corporation Sherri_hetler hawkerbeechcraft com If you have any questions please contact your Hawker Beechcraft Claims Administrator If you are uncertain whom to contact please e mail Warranty hawkerbeechcraft com and your e mail will be forwarded to your Claims Administrator for response January 27 2009 To All Hawker Beechcraft Authorized Service Centers and Customers Subject Guidelines for determining Warranty Issues vs Maintenance Issues This letter provides information to assist you in determining whether a squawk snag should be considered to be warranty maintenance or neither Warranty Defects in materials or workmanship Replacement of parts having valid squawks during warranty coverage Valid paint squawks example paint not adhering to
231. u have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Zwar Doc 852 10 0034 Date December 13 2010 To All Authorized Service Centers and Customers Subject Support Plus Time Due Overhaul This News You Can Use is being issued to remind you of the policy concerning time due OVERHAUL items When such parts are called out for a time due overhaul the part should be sent out for overhaul As a convenience to our owners Support Plus will allow the purchase of an overhauled unit from HBP amp D in lieu of overhauling the original unit At no time will Support Plus allow for a new or repaired parts as replacement for a time due overhaul item If HBP amp D does not have an OVERHAUL unit in stock please let the CSR know when you need the unit and confirm you must have OVERHAUL This requirement also applies to worn Starter Generator brush replacements According to the maintenance manual requirement you should complete a rebrush in house or send the unit out for rebrush In some cases you do have the option to replace the Starter Generator with a rotable unit from HBP amp D versus rebrushing In this case the replacement with a NEW part will not be allowed If rotable stock is not available the removed part mus
232. u have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail HBC_warranty hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response HAWKER BEECHCRAFT PARTS amp DISTRIBUTION HBP amp D LIMITED WARRANTY All HBP amp D parts are covered by the following LIMITED WARRANTY which gives Buyer specific legal rights The law of Kansas applies to this warranty A HAWKER BEECHCRAFT PARTS amp DISTRIBUTION HBP amp D LIMITED WARRANTY 1 Subject to the limitations and conditions hereinafter set forth HBP amp D warrants at the time of delivery by HBP amp D each part to be free from i defects in material or workmanship and ii defects in design that in view of the state of the art as of the date of manufacture should have been foreseen provided however that the defect must be discovered and reported within twelve 12 months of date of purchase for New Overhauled Rebuilt Repaired and Serviceable parts The claim should be filed within thirty 30 days of discovery of the defect 2 entire extent of HBP amp D S liability shall be limited to that of either reimbursing Buyer for its costs of purchasing a Rebuilt Overhauled Repaired or Serviceable part from either HBP amp D or a properly Rated Hawker Beechcraft Authorized Service Center or at HBP amp D S election reimbursing Buyer for its costs of having the part rep
233. urface Describe if paint is coming off down to primer or coming off to original surface of the part Gas Turbine engine stop due to lack of fuel Moving or swinging back and forth often seen as an unstable instrument indication Foreign object damage A piece of material not normally found in or around a part or location Clogging or choking usually caused by a foreign substance Worn into shreds by rubbing action Operating as intended without binding or excessive friction Rubbing together of two parts resisting motion usually causes excessive wear Joining together of two materials usually caused by heat friction or current flow G A transfer of metal from one surface to another in an advanced case of fretting corrosion or pitting An opening break space or separation Scooping out of material usually caused by a foreign object Smooth rounded furrow or furrows of wear usually wider than scoring with rounded corners and smooth on the groove bottom Undesired current path to ground common H Subjected to excessive temperature usually evidenced by change in color and appearance of part Also called local hot spot I Impact The forceful striking or contact of one thing against another Illustrations of Frequently Used Technical Terms e9 8 HN NOSE GEAR TULIPED DENTED DISTORTED norma N 2 1 24 GROOVED GOUGED TWISTED 4P 3 Inclusion Indic
234. ust be accomplished before declaring a Flow Control Valve faulty 1 Hawker Beechcraft Corporation does not recommend swapping Flow Control Valves from side to side This practice can mask the real issue and it not an effective troubleshooting method for this component Please conduct steps 2 4 before replacing a Flow Control valve 2 Please check the cabin leak rate per appropriate King Air Maintenance Manual chapter 21 30 00 and correct any discrepancies before proceeding any further A Flow Control Valve that is operating at maximum output can mask an excessive cabin leak rate A Flow Control Valve that is operating at a nominal setting within specification may not be able to maintain cabin pressurization if there is an excessive cabin leak rate and mistakenly replaced 3 Please check the Bleed Air Flow Rate using a water manometer per the appropriate King Air Maintenance Manual chapter 21 10 00 4 Please test the Flow Control Valve using a multimeter and the Airborne Test Box 1E30 2 per the appropriate King Air Maintenance Manual chapter 21 10 00 and King Air Communiqu 2002 05 If the Test Box is not available the Maintenance Manual contains instructions for testing using a multimeter Also be certain to test the Ambient Air Temperature Sensor before declaring a Flow Control Valve faulty Hawker Beechcraft Corporation field representatives will be visiting the North American King Air authorized service centers to con duct Flow Control Valve
235. ustomer and your facility or the facility accomplishing the repair Sincerely Name Title Global Customer Service amp Support Hawker Beechcraft Corporation cc Model Manager HBC Tech Support Corrosion Erosion May be considered if the following conditions are met The aircraft has low hours The aircraft is at or prior to the first inspection The area affected must be defined clearly Cannot be considered Environmentally induced corrosion or erosion Preventable corrosion or erosion example the area or part should have been lubricated or treated Erosion due to lack of a protective device or boot such as a radome nose cone boot Erosion or corrosion due to insufficient coating material or sealant example heater horn heat conductive paint erodes during flight MOLES OE AA we Beythecn Corporate Jets HAWKER AIRCRAFT MAINTENANCE MANUAL TANKS SERVICING WARNING FOLLOW ALL WARNINGS AND CAUTIONS GIVEN IN CHAPTER 28 00 00 AVIATION FUEL iS FLAMMABLE AND POISONOUS 1 Servicing A Classification of leaks 1 2 3 Acceptable leakage e jue To TRADE NOT COVERED a Slight seepage that shows signs of forming into drips or runs Leakage that requires temporary rectification a Wngtans DE May FILE WARK F COVERAGE EXISTS SEE F Not more than 3 drips a second outboard of rib 8 X Bae ice m 2 b Ventral tank more than drips a second NOTE
236. ve any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola campbell amp hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response Warranty Warranty Part Returns Contact List Standard Warranty amp Spare Part Warranty Karren Gasche 316 676 8644 or karren_gasche hawkerbeechcraft com Kay Brewster 316 676 7034 or kay _brewster hawkerbeechcraft com Marilyn Morton 316 676 7282 or marilyn_morton hawkerbeechcraft com Or call 800 429 5372 select 7 then ask for your Claims Administrator Service Bulletins Kathy Neukirch 316 676 7193 or Kathy neukirch hawkerbeechcraft com Support Plus Domestic Carla Walls 316 676 3297 or carla_walls hawkerbeechcraft com International Jorge Tomas 316 676 7280 or Jorge _tomas hawkerbeechcraft com Ravy Son 9 316 676 3049 son hawkerbeechcraft com Special Programs Donna Stewart 316 676 1413 or donna_stewart hawkerbeechcraft com W1 Rejected Out of box Parts rejected prior to first flight can be installed not flown Diana Miller 316 676 5815 or diana_miller hawkerbeechcraft com Carol Venegas 316 676 2458 carol_veneqas hawkerbeechcraft com New Part Returns Diana Miller 316 676 5815 or diana millerrohawkerbeechcraft com Carol Venegas 316 676 2458 venegas Qhawkerbeechcraft com Please note these are
237. w tell us how many There are 3 rivet heads smoking on the engine inlet Tell us where and which side L H or R H There are 3 rivet heads smoking on the RH engine inlet If filing for paint interior work please use the Paint Interior recording tool on the ASC Web Site Flat Rates Hawker 9 Claims are settled based on established HBC Flat Rates HBC will pay ASC s posted flat rates for labor charges even if the work is done in less time fthe flat rate has been exceeded due troubleshooting you must Please note Give us all the details of the work performed Provide the technical service manual reference Sometimes it helps to note each step and the time taken per step Note if our HBC Tech Support team was present or was called to assist with finding fixing the issue Tell us who you spoke with If the flat rate is exceeded and not paid on the claim based on narrative provided the overage CANNOT be billed to the customer l Hawker gren ener HBC Keeps Each Claim Indefinitely A completed squawk fix is mandatory on each claim Don t let emotions enter into the narrative Just the facts 2 2 News You Can Use awher AJeechcraft Doc 852 05 0022R1 852 05 0022 dated February 28 2005 Date April 12 2012 To Authorized Service Centers Subject Warranty Paint Interior Authorization Revised do
238. wer for other systems including generators and relays inverters batteries etc through the secondary busses Also includes common electrical items such as wiring switches connectors etc Mechanical devices that drive the generators at a desired RPM Includes items such as oil system connecting devices indicating and warning systems for the drive etc That portion of the systems used to generate regulate control and indicate AC electrical power Includes items such as inverters AC generators alternators control and regulating components indicating systems etc all wiring to but not including main busses That portion of the systems used to generate regulate control and indicate DC electrical power Includes items such as generators alternators transformers rectifiers batteries control and regulating components indicating systems etc all wiring to but not including main busses That portion of the system within the aircraft which connects external electrical power to the aircraft s electrical system Includes items such as receptacles relays switches wiring warning lights etc That portion of the system which provides for connection of AC power to using systems Includes items such as AC main and secondary busses main system circuit breakers power system devices etc That portion of the system which provides for connection of DC power to using systems Includes items such as DC main and secondary buss
239. whatsoever THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 27 SECTION 4 CHARGES AND TAXES 4 1 Excluding charges for routine freight provided in Article Section 1 1 11 above any and all handling packing crating transportation taxes duties insurance or storage costs and any and all other costs incurred will be paid by the Owner 4 2 Owner or the Service Facility will at its own cost or expense adequately pack and crate for shipment any and all components to be returned to HBC under the Plan 4 3 The Owner will be responsible to obtain at its own cost all permits licenses clearances or documents for the import or export of any component exchanged under the Plan 4 4 Any and all monthly service charges and any and all other amounts to be paid or refunded by the Owner to HBC pursuant to this Agreement will not include any sales use personal property excise consumption goods and services value added or any similar or any other taxes duties or assessments including interest and penalties thereon which may be levied assessed or imposed by any governmental authority or agency on or as a result of this Agreement or the Plan or the Aircraft itself or any transaction under the Plan or any other matters or things covered the Plan to the extent imposed by law on HBC or the Owner as the case may be Owner will pay any such tax duty or asse
240. will be calculated will commence in the base month of September 2011 and will terminate and include September of the year preceding the year in question hereafter Base Period Hourly Rate in the calendar year following the Base Period will be fixed at a price which is equal to the initial rate s referenced in Section 4 above hereafter Base Price plus any adjustment if applicable related to Section 5 1 above plus the Hourly Rate Adjustment In the event the USG has not released indices to enable calculation of the economic fluctuation for any month preceding or including the delivery month then said calculation will be determined by using the latest available indices released by the USG and adding them to the monthly arithmetic average escalation for the unknown period The monthly arithmetic average escalation will be calculated by using the six month period immediately preceding the last indices released by USG The calculations described above in this Section 5 2 will be based 70 upon the index described below in Subsection 5 2 3 1 Labor Index and 30 upon the index described below in Subsection 5 2 3 2 Parts Index Labor Index Employment Cost Index for wages and salaries for private industry workers by occupational group and industry under the Occupational group and industry series entitled Aircraft Manufacturing BLS Series ID ciu20232110000001 in the NAICS basis publication entitled Current Dollar Histo
241. wn discretion decide and appoint and where an ASC facility is appointed by HBC pursuant to the provisions of an Authorized Service Center Agreement then the ASC will only have the power to exercise those rights or perform those obligations which the terms and conditions of the Agreement specifically provided to be exercised or performed by HBC SECTION 9 WAIVER 9 1 The failure of either party at any time to require performance by the other party of any provision of this Agreement will not affect the right to require such performance at any time thereafter and the waiver by either party of a breach of any provision of such Agreement will not constitute a waiver of any succeeding breach of the same March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 29 SECTION 10 APPLICABLE LAW AND DISPUTES 10 1 It is expressly understood and agreed that this Agreement will be interpreted according to and governed by the laws of the State of Kansas U S A as to all matters hereunder 10 2 parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement 10 3 In the event of a dispute at least one senior officer of each party will prior to initiation of any legal proceedings discuss the basis and nature of the dispute and identify the desired remedy ies and seek to resolve the dispute Should such discussions not be successful in resolving the dispute wit
242. y UNSCHEDULED INSPECTION means any inspection to ensure a satisfactory operating condition as defined by the limits tolerances or allowances set forth in any applicable manuals bulletins guidelines specifications publications and or written instructions with an inspection interval not specified by an inspection interval in applicable manuals bulletins guidelines specifications publications and or written instructions including without limitation HBC Aircraft Maintenance Manual and or that is in compliance with all appropriate Airworthiness Authorities requirements and or airworthiness directives UNSCHEDULED MAINTENANCE means any maintenance performed to restore any component to a serviceable condition occurring as a result of a confirmed malfunction and or discrepancy UNSERVICEABLE COMPONENT OR UNSERVICEABLE means any component that is not in a serviceable condition as defined by the limits tolerances or allowances set forth in any applicable manuals bulletins guidelines specifications publications and or written instructions and or that is not in compliance with all appropriate Airworthiness Authorities requirements and or airworthiness directives Unless specifically defined above terms of art or technical terms or expressions used in this Agreement or in connection with the Plan will have the meaning ascribed to them in the Air Transport Association s ATA Common Support Data Directory or the commonly accepted mea
243. y information by our staff If we are unable to obtain the required information in a timely manner we will return the part to your facility collect PER FAA REQUIREMENTS ALL PARTS RETURNED TO RAPID HAWKER BEECHCRAFT CORPORATION MUST HAVE A COMPLETED PART INFORMATION TAG PIT OR EQUIVALENT TAGS MUST INCLUDE THE FOLLOWING REQUIRED INFORMATION 1 Customer Claim 2 Date of removal 3 Aircraft Serial Number 4 Part Number 5 Part Serial Number 6 Part Hours amp Cycles 7 Quantity 8 Reason for removal 9 Signature NOTES Engine parts should always be sourced from the Engine Supplier Core parts shipped by RAPID Grapevine should include PIT for the off core All Landing Gear and Engine parts returned to RAC require a completed Part Information Tag and must include part hours cycles landings and the squawk Order Part Information Tags p n 852 31487 rev 02 04 online at http www hawkerbeechcraft com service support pubs default aspx or email TMDC hawkerbeechcraft com If you have any questions please contact your Hawker Beechcraft Corporation Claims Administrator If you are uncertain whom to contact please e mail leola campbell amp hawkerbeechcraft com and your e mail will be forwarded to your claims administrator for response 10 12 13 14 15 16 I7 Part Information Tag Customer Number Claim Number Notification Number Date Operator Aircraft Serial Number Part Number Part Se
244. y which results in a Fault not Found conclusion Any costs unless directed by HBC incurred for any component returned by the Owner to HBC when Fault not Found determination is rendered upon investigation by HBC or any supplier or designated by HBC Any costs incurred for restocking and or recertification for any component requested and returned by the Owner to HBC because the component was not required and or installed All costs for a component arising from use of a new component when exchange components were available or repair of the component was feasible unless directed by HBC Any attaching parts including without limitation standard aircraft hardware which can be used more than once and is generally available from sources other than HBC Any discretionary removal of a component Except as otherwise provided in Section 1 1 10 above any optional service bulletins issued by HBC or any service bulletins issued by anyone other than HBC March 2012 Hawker Agreement Final 4 6 2012 docx March 2012 Page 17 2 1 22 2 1 23 2 1 24 2 1 25 2 1 26 2 1 27 2 1 28 2 1 29 2 1 30 2 1 31 2 1 32 2 2 Any service bulletin issued prior to enrollment and service bulletins previously offered at no charge to the Owner for which the Owner has exceeded the deadline specified by HBC and or its suppliers for ordering or installing the related components or kits The provisioning of spare parts by HBC at the Owner s facil
245. ystem providing attachment of the G B s to the airframe That portion of the system which indicates operation or activation of rotor systems Includes items such as lights gauges switches wiring etc DEFINITION Assembly that rotates in a plane nearly parallel to the symmetry plane and delivers a thrust opposing to the main rotor torque thus ensuring yaw control Includes the rotor blades and rotor head Does not include the rotor anti icing system which is dealt with in chapter 30 Protection against ice and rain Blade assemblies including the heating mats electrical resistors for anti icing Tail rotor head That portion of the system which indicates operation or activation of rotor systems Includes items such as lights gauges switches wiring etc DEFINITION Includes all the components transmitting power to the tail rotor drive shafts bearings gearboxes Drive shafts bearings flexible couplings Intermediate gearbox Tail gearbox SYS CHAP 30 SUB SYS SECTION 66 00 10 20 30 Available Indicating TITLE FOLDING BLADES PYLON That portion of the system which indicates operation or activation of rotor systems Includes items such as lights gauges switches wiring etc DEFINITION The whole of the system ensuring automatic or manual folding and spreading of the rotor blades and or tail pylon NOTE Such rigging also affects the components described in other c
246. ystem which is used to conduct water or water mixtures from the tanks or cells to the engine Includes items such as plumbing crossfeed system pumps valves controls etc That portion of the system which is used to dump injection water and to purge the system Includes items such as plumbing valves controls etc That portion of the system which is used to indicate the quantity temperature and pressure of the water mixtures Includes items such as transmitters indicators wiring etc DEFINITION 83 00 10 20 SYS SUB SYS CHAP SECTION 84 00 10 SYS SUB SYS CHAP SECTION 91 SYS CHAP SUB SYS SECTION 97 00 00 01 00 02 00 03 00 ACCESSORY GEAR BOXES General Drive Shaft Section Gearbox Section TITLE Propulsion Augmentation General Jet Assist Takeoff TITLE CHARTS TITLE WIRING REPORTING General Zone 100 Fuselage Lower Zone 200 Fuselage Top Zone 300 Stabilizers Those units and components which are remotely installed and connected to the engine by a drive shaft and which drive multiple types of accessories Does not include those accessory drives which are bolted to and are immediately adjacent to the engine The latter item shall be covered under Chapter 72 ENGINE That portion of the system which is used to conduct power from the engine to the gearbox Includes items such as drive shaft adapters seals etc The case which contains the gear trains and shafts Includes i

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