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Dell 1710n Service Manual

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1. O Open Switch ES E H p 00 Das OP i 5 Main Fan S a 1 Manual Input Sab URB rinthea gt Toner Exit 8 a Level Sensor Sensor ale 5 as 3 3 8 SIS 2 al MN QS gs o la Bu 88 a g ees x 8 i IO Be ale Slo s xE q fa alala 28 E 8 88 2 3 a di al l gt la 3 a 2 22 iW sa zagaa 3355 3 Zo 89 258 BREE KKK Input Sensor BEE BeO toeTsf Tefsl Ts1211 BEBEL O o do OI O OOO O O 100 LO ur 18 1 J14 J13 Ee 2 J1 1 D 7 Md 3 slo 3C Data C Eil Ho gt 1 gt ER J7 amp ES I m Hall V i gt Hal W F_Gnd 1 gt Gm S J8 g E O Photoconductor O Charge Roller VDC TxEnable C 5VDC Tx_C Dev C Charge C J2 EFFE Option Card 000000000 o 000000000 o O oo 99 99 J6 J5 USBI J1 1 EJ FD SOL 24V MPF Paper Feed Solenoid Solenoid Legend Input I Output O Plugged Voltage All voltages are DC unless otherwise noted Network Plug if equipped Dell 1710n recommended spare part list
2. 22Nov2004 MFG P N MFG Part Description Dell P N Dell Part Description c S EI ol S 32231 S 3 al 5 El 00D4283 Imaging Drum 1700 D4283 CTRG MEDIA 30K DRUM PHCND 17XX Y Y Y 00H3730 6K Regular Cartridge 1700 H3730 CTRG TONR 6K REGLR 17XX Y Y Y 00J3815 3K Use and Return Cartridge 1700 J3815 CTRG TONR USE RTN 3K 17XX Y Y Y 00K3756 6K Use and Return Cartridge 1700 K3756 CTRG TONR USE RTN 6K 17XXN Y Y Y 00N3769 3K Regular Cartridge 1700 N3769 CTRG TONR 3K REGLR 17XX Y Y Y DFRCOOO ASSY DOOR LATCH K4447 LTCH CVR UPR FRT PTR 1700 Y Y Y DFRCOO1 ASSY INPUT ROLLER CLUTCH LEVER K4444 FRM ASSY CLTCH 1700 Y Y Y DFRCOO2 ASSY PAPER EXIT GUIDE H4930 FDR REDR ASSY 550 250 1700 Y Y Y DFRCOO3 ASSY PICK UP CLUTCH amp LEVER H4927 FRM ASSY PCKUP 1700 Y Y Y DFRCOOA Paper Feed Autocomp Tires J4465 RLLR PICK 17XX 2TIRES MN TRAY Y Y Y DFRCOO5 CABLES 1 K4445 ASSY CBL HVPS INT TONER 1700 Y Y Y DFRCO06 Controller Card Network J4475 ASSY CRD I O NIC SYS 1700 Y Y Y DFRCOO7 Cover open sensor J4546 ASSY CBL CLS SNSR CVR 1700N Y Y Y DFRCOO8 DEVELOPER DRIVE amp SPRING ASM J4469 DVLPR DRIVE ASSY 1700 Y Y Y DFRCOOS Exit sensor K4442 SNSR EXIT 1700 Y Y Y DFRCO10 FAN H4926 FAN MAIN 24V 1700 Y Y Y DFRCO11 Fuser 100V ASM K4443 ASSY FUSER W 100V LAMP 1700 N N Y DFRCO12 Fuser 110V ASM H4919 ASSY FUSER W 110V LAMP 1700
3. Secondary error codes o o 2 I d a Do um a IL A Si o o MS o A od 354 P OA 2 o Ezo v IDo ESO coo Oro loro ow D o kr GO Co o D ags ova oc co Q oa Ene Eno pes 223 Lights GEO jo E 550 25356590 e e e e Qo Continue e e e Y Ready e e n a Toner Low Replace PC Kit e pD Load Paper e e Y Paper Jam e e e e Error Diagnostics E238 E240 and E240n 2 11 Zz z eDed ees Jopaay enue w wef aded LSZ 9z z eDed ees wel z Aes wer Jaded Zpz 9z z abed eec wel Aer wel aded LES az z eDed ees Josues uxo wef jedeg 202 Secondary error codes sz z abed eec SJOSUGS IX8 pue indui usaemjeq wel aded LOZ vz c aBed ees Josues indu wef aded 002 Secondary errors paper jams Secondary errors paper jams Lights Continue Ready 9 Toner Low Replace PC Kit Load Paper Paper Jam Error 2 12 Service Manual Additional information primary codes The following tables explain the primary light patterns or codes and secondary error codes what they mean and how to clear them User attendance and status information is included For service information see Service codes on page 2 36 Ready Power Saver Light pattern Meaning Action 00 A 0 TD lt Printer ready to receive and process data Printer is in Power Saver mode
4. o o o le o 9 gt ER G SES o gt Oo S D 20 coo Lights uo o Continue uf Ready 1 0 S Toner Low Replace PC Kit D Load Paper Y Paper Jam Error Diagnostics E238 E240 and E240n 2 37 Service secondary error codes Service secondary error codes Service secondary error codes x oO oO o E c E o o E g go De 2 ae g S 5 S c 59 98 be o o KEE o ES o Ss 0 0 Sa E o o c9 o Oo E e Is os 5 zog co oz 09 D o L D E Z C229 UN et 0 3 lof ES les o oc Imm Z i SS e Bie isg zg Lights o DE 9 9 SSL 585 IZZ o Continue Y Ready les Toner Low Replace PC Kit D Load Paper e Paper Jam Error 2 38 Service Manual Service secondary error codes continued Service secondary error codes zo g x SE o za 23 ES 3 Sc ks z os E Lights E ES 85 o Oo DO o Continue Y Ready 1 0 Toner Low Replace PC Kit D Load Paper Y Paper Jam Error Diagnostics E238 E240 and E240n 2 39 Service tertiary error codes Service error codes are generally non recoverable except in an intermittent condition when you can POR power on reset the printer to temporarily recover from the error Note All service errors are initially communicated by all lights flashing which is the p
5. 7 9 Power cord 6 foot straight Europe and others 7 9 Power cord 6 foot straight Danish 7 9 Power cord 1 77M straight Korea sess 7 9 Power cord 1 77M straight Taiwan 7 9 Power cord 1 77M straight DH 7 9 Power cord 6 foot straight Traditional Italy 7 9 Power cord 6 foot Argentina 7 9 Power cord 1 77M straight USA Canada 7 9 Power cord 1 8M straight Australia 7 9 Fuser assembly 110N c eee eee 7 5 Fuser assembly 220MV cece eee eee 7 5 Fuser assembly 10D0MN e eee eee 7 5 Laser mirror printhead assembly E238 E240 E240n 7 5 Laser mirror printhead assembly E340 E342n 7 5 Controller card Eau 7 5 Controller card E240n 7 5 Controller card E340 7 5 Controller card E342n 02202 000 eee 7 5 Front access cover assembly 7 3 Front access cover assembly no logo 7 3 Logo plate cover EA 7 3 Logo plate cover E240n 0 000 ee eee eee 7 3 LCD operator panel assembly E340 E342n 7 5 LED operator panel assembly E238 E240 E240n 7 5 LVPS HVPS card assembly 110 V 004 7 5 LVPS HVPS card assembly 220 V 0 004 7 5 Paper feed rubber tires 7 7 Right side cover 7 3 Legal size paper extender cover 7 7 Transfer roll bearings gear spring
6. Light pattern Meaning Action A paper jam has Clear the paper jam occurred in the manual feeder Complex page Light pattern Meaning Action The page may not print e Press lt gt to clear the correctly because the message and continue print information on the processing the print job page is too complex some of the print data that is too large for the may be lost printer memory To avoid this error in the future Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Set Page Protect to on in the Local Printer Setup Utility Install additional printer memory eoooe 73508 Diagnostics E238 E240 and E240n 2 27 Print cartridge errors Light pattern Meaning Action 31 Error Print cartridge is either missing or defective Install the correct cartridge O X G o D Y 32 Error The print Replace the cartridge cartridge is unsupported O Y X G D O v 33 Error The print Replace the cartridge cartridge has an invalid refill O v 9 o D de nv 2 28 Service Manual Print cartridge errors continued Light pattern Meaning Action 42 Error The print Replace the cartridge with a cartridge was cartridge from the same manufactured for a region as the printer different geographic region than
7. Secondary error codes NE S p ox 255 2 ov JE Q D 2 OND 5 ZA aan cogoleto gt 20 E O ke Olo o e x Oo o o Pala oD Se 5 Ps Primary S alas 2 a9 252 code B8z2o gt lt CS go Eo Lights KEIER SS o DoS NnELVID Fo Ot EES o e e e e e e Continue E e Ready e e le Toner Low Replace PC Kit n e e Load Paper Y e e Paper Jam e e e e e e Error 2 8 Service Manual Secondary errors continued Secondary codes ze z abed ees SO uonoeuuoo YN Y ze z abed ees SJ0J19 29 19 U1 YIOMION L z eBed ess Aioueu Dejjep juar nsu Le z ebed ess ysel enioajeg 0 cz sabed ees J04J8 1u0J SUdd 0 cz obed ees ease uogejjoo jueioinsu Lights Continue Ready Mt Toner Low Replace PC Kit Load Paper Paper Jam Error E238 E240 and E240n 2 9 Diagnostics s z ebed ess opoo 1 10M 9U pi eAu s z abed ees opoo u u pijeAu pe z eDed ess IIN usej4 Secondary error codes pe z ebed ess use payeuojun z abed ess Jeded uous ge z abed ees Secondary errors continued Int JO0UUIIA SO Ka o o E 23 gt oa o be is Z 5l Jo 3 S um o X Los n Ee oa E oO oSx o 99 Oo Q a Ss eo S o wi SE O Oo o c zi Fee 4 B 2 10 Service Manual Secondary errors continued
8. Diagnostics E340 and E342n 2 55 User attendance messages continued Message Explanation Change lt input source gt This message displays when the user should lt type gt size gt change the media installed in one of the input options lt input source gt Tray 1 Tray 2 Tray 3 or Manual feeder e lt type gt Bond Card stock Colored Envelope Labels Ltrhead Plain Preprint or Transparency lt size gt letter legal B5 A4 Executive Universal A5 Folio or Statement For envelopes lt size gt 7 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope or other Envelope Close Door Close the front access door Delete All Jobs When the user has selected Print and Hold Go Stop Delete All Jobs this message is displayed The following actions may be taken Press Go to confirm the selection All jobs are deleted Press Return or Stop to cancel the delete operation 2 56 Service Manual User attendance messages continued Message Explanation Insert lt tray gt Tray Tray 1 or Tray 2 The printer does not detect the presence or absence of a tray but that paper was not picked Replace the tray and press Go Note This situation usually occurs when the tray is refilled during a job To refill a tray during a printing session press Stop and wait for pages to reach the output bin before refilling the tray The following actions m
9. 0 7 7 Input 1 sensor assembly 7 5 Input 2 sensor assembly manual sess 7 5 Exit sensor assembly 7 5 Cover open sensor assembly 7 5 LCD bezel E di ncover lees 7 3 Part number index l 7 40X1328 40X1329 40X1330 40X1331 40X1333 40X1333 40X1333 40X1333 40X1333 40X1334 40X1335 40X1336 40X1337 40X1338 40X1339 40X1340 40X1341 40X1342 40X1353 40X1354 40X1354 40X1355 40X1356 40X1357 40X1358 40X1359 40X1364 40X1365 40X1366 40X1367 40X1368 40X1512 40X1513 40X1514 40X1515 40X1564 40X4731 40X4731 56P2076 7372839 Cooling Tal oes eure exer xu do MESA 7 5 Developer drive coupling assembly 7 7 Manual feed clutch CBM 7 7 AGM clutch CBM sois cera nb der seamen 7 7 Cable assembly misc fuser power 7 5 Cable assembly misc main drive motor 7 5 Cable assembly misc LVPS HVPS to controller 7 5 Cable assembly misc toner sensor 7 5 Miscellaneous cable assemblies 7 5 Paper exit guide assembly 7 7 TOP cover assembly 7 3 Left Side cover 7 3 Front access cover latch CBM 7 7 Door fuser idle gear link CBM 0 0c eee eee 7 7 Rear cover assembly 7 3 Main Way dica dba CP M 7 3 Optional media drawer assembly no tray 7 3 Optional thay 2 22 4 cese o Rn e eR RD 7 3 e Lis a a a SEDE OE Ela ening Apodaca e 7 7 Front access door and ACM springs oooooo o
10. Load Paper ge Paper Jam Error Diagnostics E238 E240 and E240n 2 41 Fuser fan or toner sensor error Codes 920 through 929 indicate a problem in the fuser see Fuser service check on page 2 87 for more information a stalled fan motor or a faulty toner sensor or toner cartridge Service tertiary error codes fuser fan or toner sensor Service Service teriary codes fuser fan or toner secondary sensor codes o EI a E 5 3 E 2 535 Ka o 2 os om o om co or oO po c Auc mn o gc o ows o 2 SEE 9 a 328 2 28 Ces el jes ure OE c 138 88 32 89 Lights See NSE 455 Saz 37 OAS ong 6 22 loco jos o Continue xf Ready Gu Toner Low Replace PC Kit D Load Paper ne Paper Jam Error 2 42 Service Manual Service tertiary error codes fuser fan or toner sensor continued Service teriary codes fuser fan or toner sensor jo c 2 5 S 8 jg 5 E _ 77 _ og Bs c 2 HE o 52 o oO o E oo LL V LL ECO ss LES 32 285 852 IN SEK Lights oes 9559 lo 96938 Qo Continue H Ready HS Toner Low Replace PC Kit D Load Paper ne Paper Jam Error Diagnostics E238 E240 and E240n 2 43 Printhead transport motor or RIP engine communication error Codes 930 through 935 indicate a problem with
11. 902 General engine An unrecoverable engine software error software failure Reset the printer POR If the problem continues replace the controller card 905 Interface violation by the Paperport device 917 Transfer roll The likely cause is a faulty HVPS It may also indicate a problem in the transfer roll area Go to Transfer roll service check on page 2 111 920 Fuser error Go to Fuser service check on Indicates that the fuser P299 2 87 is below temperature when printing 921 Fuser error Go to Fuser service check on Indicates that the fuser P298 2 87 is below proper temperature during standby or idle time 922 Fuser error Verify line voltage to the fuser Go to Fuser failed ta daath Fuser service check on page 2 87 standby temperature 923 Fuser is too hot during Go to Fuser service check on printing or when printer page 2 87 is idle 924 An open circuit has Check cabling and connectors Go to been detected in the fuser thermistor circuit Fuser service check on page 2 87 for the thermistor Diagnostics E340 and E342n 2 65 Service error codes 9xx continued Error Description Action 925 Fuser Error Replace fuser with correct one See Incorrect fuser lamp Fuser removal on page 4 28 927 Fan Error Replace the fan See Fan removal on Fan is stalling page 4 26 929 Toner sensor The toner sensor is not oper
12. E238 E240 and E240n 3 3 Diagnostic aids Diagnostics mode printout sample Printer Diagnostics This page explains how to access the printer menus and change values Menus are represented by Continue Ready Data Toner Low and Load Remove Paper light sequences Menu items and their values are indicated by Paper Jam and Error light sequences Use the illustration to help you find the menu and value you want to change The Paper Jam and Error lights show the current value of the menu item 1 Press and release Cancel to advance through the menus and menu items to the one you need Press and release Continue to advance to the value you need 3 Press and hold Continue until all of the Lights cycle to perform the function or to save the value A Press and hold Cancel until all of the lights cycle to return to the Home menu 5 Turn the printer off to exit the menus Menus menu items and values 0 Light On O Light off Light Blinking Value Devel opment Parallel Network Press Continue cece o o oe o o Ready Data y e o ee co e D oo e D Toner Low 4 eo ooee e o oo o e Load Paper D eo oooo o o e D Paper Jam o eeecooet eoeco 0080080000800060 Error lo ooeoooooeooe eoeeoo 000000000000000 t S 2 3 ei 80 gs 3 Im E A i dP ETRE x e UE RE El S Pei 3505 P TESCH a spec 44888 5 EPET EPT bso t 58 etit e ocwm g ESEU RECHT oiii 3 oor 23 He 3 3 4 Service Manual Moving around the menu
13. Press and release to offline cancel print job e Press and hold Y to reset printer O v O Ge o D o ge 2 16 Service Manual Close door Insert cartridge Light pattern Meaning Action The printer door is Close the door open 00000 e Ob a Load media Light pattern Meaning Action The printer is out of Load media into tray 1 or media or the media did the optional not feed properly 550 sheet tray and press thereby not making the 4 toresume printing input sensor in the Check that the media is allotted time loaded correctly in tray 1 or the optional 550 sheet o Y tray O Le Press Q to cancel the D print job o e Diagnostics E238 E240 and E240n 2 17 Load manual feeder Light pattern Meaning Action o00tooO Dc Printer prompts to load a single sheet of media in the manual feeder Load media in the manual feeder with the side to be printed facing up Press 4 to resume printing Press and hold to reset printer Print side two of duplex job Light pattern Meaning Action O O O O Print the other side of duplex print job Reinsert print job in tray 1 using the instructions in the driver pop up menu to orient the pages correctly printed side up loading edge to front of the printer e Press lt gt to resume printing Press an
14. 3 Remove the two screws A holding the cover A 4 Open the rear door rear exit tray 5 Liftthe rear cover unhooking it from the frame at the bottom and remove Repair information 4 11 Right side cover removal 1 Open the front access cover 2 Open the rear door output tray 3 Release the latches A while applying opening force with the right hand 4 Swing the cover open 4 12 Service Manual 5 To remove the cover position the printer with the right rear corner hanging over the edge of the table 6 Liftthe top rear of the cover over the pivot point and drop the cover away from the printer Repair information 4 13 Top cover removal Open the front access cover Open the left cover Open the right cover Open the rear door Remove two screws A at the top rear corners of the top cover Remove two screws B at the front of the top cover just behind the access door 9 9 m o m 7 Release the top cover latch C which holds the top cover to the metal side frame 8 Lift and remove the top cover 4 14 Service Manual Controller card removal Warning Always touch a ground before touching the card Handle the card carefully by the edges 1 Remove the right side cover Right side cover removal on page 4 12 2 Remove the screw A securing the metal controller card cover 3 Disconnect all the cables from the controller card Repair information 4 1
15. ASSY BASE SVC PTR 220V 1700N N Y Y DFRU111 Field Relocation Packaging H4935 SHP MTL BOX 1700 Y Y Y DFRU112 French Op Panel Bezel H4877 CVR BZL OP PNL FR 1700 Y Y N DFRU113 Front Access Cover ASM H4882 CVR LWR FRT N LOGO 1700 Y Y Y DFRU114 German Op Panel Bezel G4997 CVR BZL OP PANEL GER 1700 N Y N DFRU115 Italian Op Panel Bezel K4397 CVR BZL OP PANEL ITL 1700 N Y N DFRU116 Japanese Op Panel Bezel 34442 CVR BZL OP PNL JPN INSTALL N N Y DFRU117 Left Cover K4399 CVR SIDE LF SHEET 250 17XX Y Y Y DFRU118 Operator Panel PCB K4450 PNL OPR PTR 110V 1700 Y Y Y DFRU119 Optional Drawer Base w o Tray K4449 ASSY DRWR PTR BS W O TRAY 1700 Y Y Y DFRU120 OPTIONAL TRAY H6057 TRAY PAPER 550 SHEET 1700 Y Y Y DFRU121 Paper Support Top Cover K4400 PNL SPRT PAPER 17XX Y Y Y DFRU122 Placemat EFIGS F4391 PLCMT STUP EFIGS 1700 N Y N DFRU123 Placemat EFS C4950 PLCMT STUP EFS 1700 Y N N DFRU124 Placemat EJSC F4392 PLCMT STUP EJSC 1700 N N Y DFRU125 Primary Paper Tray J4476 TRAY PAPER PRI 250 SHEET 1700 Y Y Y DFRU126 Publications Kit EFIGS Y3884 KIT DOC DSK PUB EFIGS 1700 Y Y N DFRU127 Publications Kit EFS Y3883 KIT DOC DSK PUB EFS 1700 Y N N DFRU128 Publications Kit EJSC G4370 KIT DOC DSK PUB EJSC 1700 N N Y DFRU129 Rear Cover H4885 FDR REDR ASSY 500 250 1700 Y Y Y DFRU130 Right Cover H4878 CVR SIDE RT SHEET 250 1700 Y Y Y DFRU131 Simplified Chinese Op Panel Bez
16. Cover interlock switch service check 2 85 Dead machine service check 2 86 Fuser service check 2 87 Cold fuser service check 220020 eee e ee eee 2 89 Hot fuser service check 2 89 LVPS HVPS service check 2 90 Main motor service check 2 91 Operator panel service check models E238 E240 and E240n 2 92 Operator panel service check models E340 and E342n 2 93 Paper feed service checks 2 ee eee eee eee eee 2 94 Parallel port service check models E238 E240 and E240n 2 97 Parallel port service check models E340 and E342n 2 97 Print quality service checks leeren 2 98 Printhead service check 2 111 Transfer roll service check llle 2 111 Diagnostic aide n nn nnn 3 1 Diagnostic aids E238 E240 and E240n 3 2 Accessing service menus lesen n nnn 3 2 Printing menus 2 ee n n Rh hh hn 3 2 Moving around the menu 3 5 Configuration menu selections lesen 3 6 Util ilm iet rie eem el ERI E ERE EN ences A 3 6 Set p srie DTP I 3 7 Parallel 322 euer a a id Shdea d 3 8 UNIES 3 9 NetWOIK uuu hbri E ERREUR INERENTI 3 10 Diagnostics mode selections leeren 3 11 Development EE hm nn hn 3 11 Parallel 2 t eeh rd 3 12 Io TD M ta EL A ja ies E te Re 3 13 Diagnostic aids E340 and E342n eese 3 14 Accessing service menus E nnn 3 14 Printing menus EE mnn 3 14 Configuration men
17. Diagnostics all models 2 105 Print quality problems continued Problem Action Vertical or horizontal streaks appear on the page BCDEL BCDE BCDE Replace the toner cartridge for vertical black streaks Wipe the glass lens clean with a soft tissue for vertical white streaks For horizontal streaks see White or black lines or bands on page 2 103 for more information Toner smears or rubs off the page Replace the fuser The toner is not being fused See Cooling fan service check on page 2 81 for more information Try a different kind of paper Paper designed for copiers gives the best quality fusing f you are printing on special media such as card stock or labels be sure you select the correct paper type in the printer driver Change the media texture setting If the setting is not in your driver you can download the correct Dell setup utility from the Dell Web site at www dell com The print is getting light but the printer has not indicated it is low on toner The goe light nor Toner Low message do not display if the standard 1 500 page toner cartridge is installed Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge The ge light is on E238 E240 and E240n or Toner Low displays E240 and E242n Remove the toner cartridge and gently shake it from side to side to redi
18. Note This error may only occur when the PPDS compiler requests a font which is not present or is not installed The following actions may be taken Press Go to clear the message and continue processing the job Press Menu until Job Menu appears The following are available Cancel Job Reset Printer 51 Defective This message displays when the printer Flash detects a defective flash This error may occur at power on or during flash format and write operations Press Go to clear the message The flash is marked as bad and normal operation continues Flash operations are not allowed until the problem is resolved 52 Flash Full This message displays when there is not enough free space in the flash memory to hold the resources that have been requested to be written to flash The following actions may be taken Press Go to clear the message and continue processing the job Press Menu until Job Menu appears The following are available Cancel Job Reset Printer 53 Unformatted This message displays when the printer Flash detects an unformatted flash at power on Press Go to clear the message The flash is marked as bad and normal operation continues Flash operations are not allowed until the flash is formatted Diagnostics E340 and E342n 2 61 User attendance messages continued Message Explanation 54 Std Network Software Error This error displays when a n
19. The printer has a service error and printing has stopped Turn the printer off and back on If the lights are still blinking contact the place where printer was purchased Press and release 4 twice quickly to view the secondary message See page Service primary code on page 2 37 2 22 Service Manual Printer error Light pattern Meaning Action The printer has one of Press lt twice quickly to the following errors see the secondary error Memory is full code See Additional information secondary insufficient to save error codes on what is in the buffer or insufficient to oo more defragment flash memory e Press lt to clear the secondary message M A page is too complex to print or is shorter than the set page margins Resolution of a formatted page is reduced to 300 dpi A font error occurred Communication with the host computer is lost SO Oo OO 2 DE cd Diagnostics E238 E240 and E240n 2 23 Additional information secondary error codes e When the lt gt lightis flashing and light is on a secondary printer error has occurred e Whenthe 4 and a lights are both on a paper jam secondary error has occurred e When the andthe lights are both on a print cartridge error has occurred Press and release lt gt twice to display the secondary error code light pattern The following tables show what
20. 5 V dc on pin 1 at J9 Input sensor 1 and pin 1 at J20 Input sensor 2 If correct replace the input paper feed sensor If these voltages are not correct replace the controller card Paper never picks FRU Action Paper feed pick tires Open the left cover and verify the solenoid and clutch are functioning when an attempt is made to feed the paper Make sure the rubber tires are installed and clean Replace if necessary Diagnostics all models 2 95 Paper occasionally mispicks or picks multiple sheets at once FRU Action Tray 1 Tray 2 option Check tray for paper catch points If the sheet being fed stops momentarily the ACM applies additional vertical force causing additional sheets to feed Do not mix paper types in one tray Paper pick tires Check the tires in the ACM assembly for signs of wear or damage Replace the tires as necessary ACM clutch complete bill of material CBM Manual feed clutch CBM Open left cover and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part Controller card Disconnect the solenoid cable at J3 on the controller card Measure the resistance across cable pins 1 and 2 and then pins 3 and 4 The resistance should be 180 250 ohms If itis not call the next level of service If the resistance is 180 250 oh
21. 7 7 Springs ACM and front access door 7 3 Plastic snap ringS o ooooocoocor tee 7 7 Language overlays 7 3 LCD bezel E340 cover 7 3 LCD operator panel assembly Katakana 7 5 Logo plate cover E238 00 0 cece eee 7 3 32MB SDR DIMM 0000 e eee 7 8 64MB SDR DIMM 0 0 0 I II 7 8 128MB SDR DIMM 0 0 cece eee 7 8 Parallel cable packaged Om 7 9 USB cable packaged mi 7 9 Japanese font card assembly 0 00 e ee eee 7 8 Simplified Chinese font card assembly 7 8 Traditional Chinese font card assembly 7 8 Korean font card assembly o oococcoocococoo 7 8 32MB flash card assembly 7 8 Fuser upper exit assembly and fuser top cover 7 5 Pick arm assembly 7 7 Toner level sensor 7 5 Field location package assembly 7 9 l 8 Service Manual Cartridge Toner Smart Chip Dr Blade TAR Developer E238 E240 E34X Wiring Diagram Spade Connector HVPS ibi Transfer Roll ES 120 VAc 120 VAc purum Di lat SSES Main Motor Drive Cover
22. Carefully lift the cover free from the printer frame Repair information 4 3 6 Use your left hand to hold the fuser link at the cover joint while rotating the right side of the cover slightly away from the printer to disengage the link 7 Remove the front access cover Reinstallation note If the front access cover is being replaced remove the logo plate and install it on the new cover See Front access cover logo removal E238 E240 and E240n on page 4 27 4 4 Service Manual Front access cover removal E340 and E342n 1 Open the front access cover 2 Remove the screw A securing the LCD cable cover 3 Remove the left and right screws B that hold the LCD bezel 4 Close the front access cover Repair information 4 5 5 Place a piece of tape C across the LCD lens and the bezel Use about three inches and fold one end under to form a tab to allow easy removal after reinstallation 6 Using fingernails pull the top of the bezel away from the front access cover Carefully work the bezel away from the buttons and front access cover Push down on the top edge of the bezel to deflect it away from the buttons 4 6 Service Manual 7 Remove the screws D holding the button card assembly to the front access cover Unlatch the LCD display right and left sides 8 10 11 12 D Carefully pull the LCD assembly away from the front access cover Disconnect the LCD panel and controller
23. Replace faulty DIMM Service tertiary error codes RAM memory error Service Service teriary secondary codes RAM codes 96x o Sa E S68 in cmo m o 99 l e H o IC S Lights 98 S5 o Continue EI Ready les Toner Low Replace PC Kit D Load Paper Y Paper Jam Error 2 48 Service Manual Network error Indicates an error in the network circuitry Replace the controller card assembly Service tertiary error codes network error Service Service teriary codes network secondary codes 2 o E 97x Sg a2 o E o E SE E 2 9 35 SS 2 o ot ort o D c 9 9959 oo GLE c gt co go Sc E 2 Dex m CS LS d SS lo 35 Lights RO LES IRES REO oc onc oso ova D Continue H Ready 1 0 Toner Low Replace PC Kit D Load Paper Paper Jam Error Diagnostics E238 E240 and E240n 2 49 Diagnostics E340 and E342n Power On Self Test POST sequence The following is an example of the events that occur during the POR sequence when the printer is turned on 1 2 Diamonds are displayed on the operator panel While code is being loaded into DRAM dots scroll across the operator panel A screen is displayed with the memory and processor speed A typical example of this message is 32 Mb 366 Mhz Fir 9 zl E Or S Performing Sel
24. See Input source tests on page 3 22 Tray 2 if installed Manual Feeder Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 23 HARDWARE TESTS LCD Test See LCD Test on page 3 23 Button Test See Button Test on page 3 23 DRAM Test See DRAM Test on page 3 24 Parallel Wrap See Parallel Wrap on page 3 25 INPUT TRAY TESTS Feed Tests See Feed Tests input tray on page 3 26 Sensor Test See Sensor Test input tray on page 3 27 BASE SENSOR TEST See Base sensor test on page 3 28 Front Door Toner Input Output Standard Bin DEVICE TESTS Diagnostic aids E340 and E342n 3 19 Diagnostics mode tests continued Flash Test if installed See Flash Test on page 3 28 PRINTER SETUP Defaults See Defaults on page 3 29 Page Count See Page Count on page 3 29 Perm Page Count See Perm Page Count permanent page count on page 3 29 Serial Number See Serial Number on page 3 30 Engine Setting 1 through 4 See Engine Setting 1 through 4 on page 3 30 Model Name See Model Name on page 3 30 Configuration ID See Configuration ID on page 3 30 Edge to Edge See Edge to Edge on page 3 30 Par S Strobe Adj See Parallel strobe adjustment Par S Strobe Adj on page 3 30 EP SETUP EP Defaults See
25. You can also view or clear the log from the Diagnostics Mode Print Log Additional diagnostic information is available when you print the error log This report can also be printed from the Diagnostics Mode See Print Log on page 3 33 Also the error log printed from the Diagnostics Mode contains additional debug information for 9xx errors than the error log printed from the Configuration Menu Because you can clear error logs you can view the contents of this log may not match the contents when you view the error log To print the error log 1 Select Print Log from the Error Log menu 2 Press Return to exit the Error Log menu Paper Prompts Setting Paper Prompts controls which tray a change prompt is directed to when paper is sensed to be the wrong size Selections include Auto and Manual Paper Env Prompts Setting Env Prompts controls which tray a change prompt is directed to when envelopes are sensed to be the wrong size Selections include Auto and Manual Env Exit Config Menu Select Exit Config Menu to exit the Configuration Menu and return to normal mode 3 18 Service Manual Diagnostics mode Available tests The tests display on the operator panel in the order shown Diagnostics mode tests REGISTRATION See Registration on page 3 21 Bottom Margin Top Margin Left Margin Right Margin Quick Test See Quick Test on page 3 22 PRINT TESTS Tray 1
26. cartridge information current margin settings and a graphic Three pages all gray all black and the last one blank Note Cartridge lockout function is disabled Continuous Continuously print pages print containing cross lines simplex printer information and Tray 1 margin settings Press and hold lt gt until the lights flash to begin Press to stop Diagnostic aids E238 E240 and E240n 3 11 Development continued Menu item Use setting to Value Continuous Continuously print pages print containing cross lines simplex printer information and Tray 2 margin settings This menu item does not appear if Tray 2 is not installed Press and hold 4 until the lights flash to begin Press to stop Print History Print history of errors Press and hold lt gt until the lights flash to print Defaults Change sizes and designations to metric U S default Non U S Configuration ID Allow the printer ID to match the label ID after the controller card is replaced 000101 default 000189 Parallel Menu item Use setting to Value Par S Strobe Adjustment Adjust for an unusually long parallel cable Parallel mode 2 only is supported and can be turned off in the configuration group Range from 1 to 3 0 is default 3 12 Service Manual Network Menu item Use setting to Val
27. clear Press and release Q to stop processing Press and hold amp to reset printer 2 14 Service Manual Hex Trace Ready Light pattern Meaning Action Printer is in the Ready Hex Trace helps mode and Hex Trace is troubleshoot printing active problems After resolving the problem turn off the printer to exit Hex Trace Or press and hold to reset the printer NS 0000 DO 4 Waiting Light pattern Meaning Action Printer is waiting until a Press and release lt gt to print timeout occurs or print contents of the print until it receives buffer additional data e Press and release to cancel the print job Press and hold to Y reset the printer O X O o D o e o Diagnostics E238 E240 and E240n 2 15 Flushing Resolution reduced Light pattern Meaning Action Printer is flushing corrupted print data Printer is processing data or printing pages but the resolution of a page in the current print job is reduced from 600 dots per inch dpi to 300 dpi to preventa memory full e Wait until xr is on to print other jobs e Press and release amp to cancel print job Press and hold to reset printer error Not ready Light pattern Meaning Action Printer is not ready to Press lt gt to return to receive or process data Ready or Busy state or the printer ports are
28. 1 200 2 920 3 928 4 922 5 250 6 990 7 230 8 230 9 953 10 000 11 000 12 000 In this example the last error was a 200 error In positions 10 11 and 12 no codes were recorded 2 Press Return to exit the error log 3 32 Service Manual Print Log Additional diagnostic information is available when you print the error log Some of the additional information includes Detailed printer information including model and serial number Time and date stamps Page counts for each error The printed error log can be faxed to Dell or your next level of support for verification or diagnosis This report can also be printed from the Configuration Menu Because you can clear error logs the contents of this log may not match the contents when you view the error log To print the error log 1 Select Print Log from the Error Log menu 2 Press Return to exit the Error Log menu Clear Log 1 Select Clear Log from the Error Log menu Clear Log Yes 2 Press Yes to confirm Select No to exit without clearing the log 1 000 2 000 3 000 4 000 3 Press Return to exit the Clear Log menu after clearing the log Exit Diagnostics mode Selecting EXIT DIAGNOSTICS exits the Diagnostics mode and Resetting the Printer displays The printer performs a POR and the printer returns to normal mode Diagnostic aids E340 and E342n 3 33 3 34 Service Manual 4 Repair information Warning Read the foll
29. 65 service menus E238 E240 n 3 2 E340 E342n 3 14 special tools 1 8 specifications connectivity 1 5 inputtrays 1 6 memory 1 4 operating systems 1 5 photoconductor capacity 1 6 print media 1 7 l 6 Service Manual print speed 1 4 toner capacity 1 6 start 2 1 strobe adjustment E340 E342n 3 30 sub error codes 2 68 symptom tables 2 79 POST 2 79 printer 2 79 T test pages Print Quality Pages 3 7 3 23 Quick Test 3 11 3 21 tires removal 4 47 tools 1 8 Top Margin E340 E342n 3 21 transfer roll parts catalog 7 7 removal 4 50 service check 2 111 Transfer E340 E342n 3 31 transport motor cable removal U user attendance messages E238 E240n 2 4 E340 E342n 2 55 4 51 Part number index P N 40X0270 40X0271 40X0274 40X0275 40X0276 40X0277 40X0278 40X0279 40X0280 40X0281 40X0282 40X0287 40X0288 40X0289 40X0296 40X1300 40X1301 40X1302 40X1303 40X1304 40X1305 40X1306 40X1307 40X1308 40X1309 40X1310 40X1311 40X1312 40X1315 40X1316 40X1317 40X1318 40X1319 40X1320 40X1321 40X1322 40X1323 40X1324 40X1325 40X1326 40X1327 Description Page Power cord 1 77M straight Japan 7 9 Power cord 6 foot United Kingdom 7 9 Power cord 6 foot Switzerland oo oooooomoo 7 9 Power cord 6 foot straight Israel 7 9 Power cord 6 foot South Africa oooooooooo o 7 9 Power cord 6 foot straight Brazil
30. Configuration Menu printout sample on page 3 3 and Diagnostics mode printout sample on page 3 4 are similar to the instructions printed by following steps 1 6 on page 3 2 These menu items are designated by the non indented items listed along the left edge of the page Bottom as printed from printer These items are also un shaded Press andrelease amp to move sequentially from one menu item to another Press and hold amp to jump to home state top four lights on Press and release lt gt to move through the menu settings indicated by y and lights This action rotates only through the possible settings of the selected menu item Diagnostic aids E238 E240 and E240n 3 5 Configuration menu selections To enter Configuration menu turn off the printer open the front access cover turn on the printer while pressing and holding lt gt and close the cover once the light displays Print menus by pressing and holding lt gt until the lights flash Utilities Use the Utilities menu to troubleshoot printer problems Setting Use setting to Values Reset Factory Defaults Return the printer settings to factory default values Sometimes resetting the printer to the original settings solves formatting problems All menu items are reset to the factory default values except Display Language All settings in the Parallel menu Network menu LocalTalk menu and USB menu All downl
31. E342n 3 29 Serial Number The serial number can only be viewed and cannot be changed To view the serial number 1 Select Serial number from PRINTER SETUP 2 Press Return to return to PRINTER SETUP Engine Setting 1 through 4 Warning Do not change these settings unless requested to do so by your next level of support Model Name The serial number can only be viewed and cannot be changed Configuration ID The configuration ID is used to communicate characteristics of certain areas of the printer that cannot be determined by hardware sensors The configuration ID was originally set when the printer was manufactured and is located on the printer label Edge to Edge When Edge to Edge is set to On text and graphics are printed with all margins set to the physical edges of the page This feature does not work in PPDS emulation Parallel strobe adjustment Par S Strobe Adj This setting adjusts the factory setting for the amount of time the strobe is sampled to determine that valid data is available on the parallel port Incrementing this value by one means the strobe is sampled 50 nanoseconds longer The range of values are between 4 and 6 in increments of one A value of zero indicates no change is made from the factory setting 3 30 Service Manual EP setup EP Defaults Restores all EP settings to factory default values Selections are Restore and Do Not Restore Fuser Temperature Fuser Temp Changing this s
32. EP Defaults on page 3 31 Fuser Temp See Fuser Temperature Fuser Temp on page 3 31 Transfer See Transfer on page 3 31 Print Contrast See Print Contrast on page 3 31 Charge Roll See Charge Roll on page 3 31 Gap Adjust See Gap Adjust on page 3 31 ERROR LOG Display Log See Display Log on page 3 32 Print Log See Print Log on page 3 33 Clear Log See Clear Log on page 3 33 EXIT DIAGNOSTICS 3 20 Service Manual Registration To set print registration 1 Select REGISTRATION from the Diagnostics menu The Top margin sign value pair blinks This indicates it is the margin value being changed Tesxx B sxx L sxx R sxx To select the margin value to be changed press Select until the margin value pair you want to change is blinking The print registration range is Variable Description Value S sign blank for positive values for negative values B Bottom margin 20 to 20 Each increment causes approximately 0 55 mm shift in the bottom margin T Top margin 16 to 16 L Left margin 25 to 25 R Right margin 10 to 10 To change the margin value press Menu When the value you want displays press Select to save the value To verify the margin values are correct you must print the Quick Test page Press Go to print the test page While printing Quick Test Printing displays Once the Quick Test
33. Electrostatic Discharge Field Replaceable Unit Host Based Printing High Voltage Power Supply Liquid Crystal Diode Light Emitting Diode Low Voltage Power Supply Nonvolatile Random Access Memory Photoconductor Printer Control Language Power On Reset Power On Self Test Personal Printer Data Stream Peoples Republic of China Participating Standards Organization Raster Image Processor Toner Add Roll Synchronous Dynamic RAM Universal Serial Bus Volts alternating current Volts direct current General information 1 9 1 10 Service Manual 2 Diagnostic information Start CAUTION Unplug power from the printer before connecting or disconnecting any cable assembly or electronic card This is a precaution for personal safety and to prevent damage to the printer This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning printer To determine the corrective action to repair a printer look for the following information Adescription of a problem see Symptom tables on page 2 79 e Information from the operator panel of the printer Models E238 E240 and E240n have an operator panel containing lights and buttons For diagnostic information specific to these modes see Diagnostics E238 E240 and E240n on page 2 2 00 See E e Models E340 and E342n have an operator panel with messages For diagnostic information specific to these models se
34. ONE pOr If the printer is a network model replace the controller card See Controller card removal on page 4 15 976 Software error in network port 978 Bad checksum while programming network port 979 Flash parts failed while programming network port Sub error codes The sub error codes are helpful troubleshooting a paper path problem Each status byte has a different level of troubleshooting value for each area of the printer The following table displays up to 8 status bytes of data Some or all of these bytes may be used to help diagnose a printer problem These status bytes are designed to help isolate paper jams and paper feed problems in the base printer DU XX XX XX XX DU XX XX XX XX To identify the bytes Byte 1 Byte 2 Byte 3 Byte 4 DU XX XX XX XX DU XX XX XX XX Byte 5 Byte 6 Byte 7 Byte 8 2 68 Service Manual Displayed error codes When a 9xx or 2xx error displays 1 Press and hold Return and press Select to view sub error codes The first screen of information displays Write down the information 2 Continue pressing Return and Select until each screen of information is obtained When the last screen displays the original message displays Printed error codes Additional information is available by printing the error log See Print Log on page 3 33 Values In the table below the values for common variables are listed below e
35. PPDS emulation if desired 1 Select PPDS Emulation from CONFIG MENU 2 Select Activate to enable PPDS emulation and Deactivate to turn it off 3 16 Service Manual Download Emuls This menu item only displays if a downloaded emulator is installed To disable downloaded emulations 1 Select Download Emuls from CONFIG MENU 2 Select Disable The printer performs a POR and starts as if the downloaded emulations were not loaded To reactivate downloaded emulations restart the printer Demo Mode This menu item lets you turn demo mode on or off 1 Select Demo Mode from CONFIG MENU 2 Select Activate to turn the demo mode on or Deactivate to turn demo mode off Factory Defaults This menu lets you restore the printer settings to their factory default values 1 Select Factory Defaults from the Configuration Menu 2 Select either Restore Base or Restore Network Restore Network is only available if an integrated network adapter is installed Energy Conserve Select On to allow access to the Power Saver menu If you select Off an additional item appears in the Power Saver menu Disable lets you enable or disable Power Saver from the customer menu Diagnostic aids E340 and E342n 3 17 Error log See Error log on page 3 32 for a more detailed description The error log printed from the Diagnostics Mode contains additional debug information for 9xx errors than the error log printed from the Configuration Menu
36. Send a print job e Press lt gt to print the menu settings pages for a list of current printer settings Press and hold to reset the printer Note To change the Power Saver setting use the Local Printer Setup Utility See the User s Reference for more information Diagnostics E238 E240 and E240n 2 13 Busy printing Printer is defragmenting the flash memory to reclaim storage space occupied by deleted resources Printer is formatting the flash memory Printer is storing resources such as fonts or macros in flash memory Printer is printing a directory font list menu settings pages or Print Quality Test Pages Light pattern Meaning Action Printer is busy Busy receiving and Wait for message to processing data or clear Press and release Q to cancel print job Press and hold amp to reset printer Defragmenting flash formatting flash or programming flash Wait for message to clear Warning Do not turn the printer off while this message is displayed Printing a directory a font list menu settings pages or Print Quality Test Pages Wait for the pages to print The Busy message is displayed as the pages print The Xr light is on when printing stops Press and release Q to cancel printing Press and hold amp to reset printer Receiving processing data from a host interface Wait for message to
37. V dc 24 V dc J14 1 LSU Ready mode 2 Ground Ground 3 3 3 V dc 4 Signal 5 3 3 V dc 6 Ground Ground 7 5 V dc 5 V dc 8 Ground Ground 9 5 V dc J15 1 5 V dc 0 V dc Door open sensor Ready mode door 2 5 V dc 5 V dc closed Ground Ground Locations and connections 5 5 Value Value Connector Pin plugged unplugged Comments J16 1 Approx Approx Thermistor 2 V dc 5 V dc 2 Ground Ground J17 1 1 1 V dc 5 V dc Exit sensor Ready mode 2 5 V dc 5 V dc 3 Ground Ground J18 1 Ground Ground Fan Ready mode fan running 2 11 12 V dc 24 V de Approx 3 2 V dc 41 5 V dc J19 1 Ground Ground Operator panel Ready mode LED and LCD 2 5 V dc 5 V dc panels use the same 3 UV de 0 V dc common connector 4 5 V dc 5 V dc 5 5 V dc 5 V dc 6 LED ONLY 5Vdc 7 5 V dc 5 V dc J20 1 1 1 V dc 5 V dc Manual feed sensor 2 5 V dc 5 V dc 3 Ground Ground 4 5 6 Service Manual 6 Preventive maintenance The Lexmark E238 E240 E240n E340 and E342n do not require preventive maintenance Preventive maintenance 6 1 6 2 Service Manual 7 Parts catalog How to use this parts catalog The following legend is used in the parts catalog Asm Part Units Units Index number mach FRU Description e Asm index identifies the assembly and the item in the diagra
38. actions may be taken Press Go to clear the message The printer disables Resource Save Install additional memory Set link buffers to Auto return to Ready enable Resource Save and reset the link buffers 3 Insufficient Defrag Memory This message displays prior to the actual start of the defragmentation process If there is not enough free memory available to complete the process the process will not proceed and no data already in memory will be lost While this message is displayed the following actions may be taken Press Go to clear the message To perform defragmentation operation you can Delete fonts macros and other data from RAM Install additional printer memory Press Menu until Job Menu appears The following functions may be available Cancel Job Reset Printer 3 Insufficient Memory Held Jobs may be lost This message displays when there is not enough memory available to continue processing a job and Print and Hold feature is in use The printer frees memory by deleting the oldest Reserve Print and Verify Print jobs It deletes only the amount needed to continue the incoming job Some or all of the jobs may not be restored If while printing the current job it runs out of memory again another message is not posted Press Go to clear the message Some of the Print and Hold jobs on the disk will not be restored They remain on the disk but c
39. before installing C LCD operator panel removal 1 Remove the LCD bezel See LCD bezel removal on page 4 37 2 Remove the two screws A holding the LCD assembly to the front access cover 3 Unlatch the LCD display left and right side of the LCD A 4 Carefully pull the LCD assembly away from the front access cover 5 Disconnect the LCD cable Repair information 4 39 LED operator panel removal E238 E240 and E240n 1 Open the access door 2 Remove the right side cover See Right side cover removal on page 4 12 3 Unplug the operator panel from the controller card at J19 4 Remove two screws A holding the operator panel A 5 Remove the operator panel 4 40 Service Manual LVPS HVPS card assembly removal 1 Remove the cover extender if installed 2 Remove the rear cover See Rear cover removal on page 4 10 for more information 3 Place the printer onto its top with the back and bottom in view 4 Remove two screws A one left of the power switch and the other at the opposite side of the panel 5 Remove the screws B securing the two foot brackets Repair information 4 41 6 Remove four screws C in the bottom of the metal cover 7 Lift the metal cover so the connecting cables can be unplugged on the side shown 4 42 Service Manual 8 Rotate the assembly and unplug the remaining cables 9 Remove the assembly LVPS HVPS to controll
40. cover removal E340 and E342n on page 4 5 Gently pull enough slack in the cable to remove the cover without disconnecting the cable then follow the instructions for E238 E240 and E240n models Remove the left side cover See Left side cover removal on page 4 9 3 Place printer on its right side Protect the cover from being marred 4 Remove the screws A securing the metal plate covering the gear train 4 30 Service Manual 5 Remove the metal cover and unsnap the link A from the shaft 6 Disconnect the coupler from the front link and remove the links Repair information 4 31 Fuser power cable removal 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on page 4 41 for more information Note The cable can be reached and disconnected without fully removing the card 2 Remove the rear cover See Rear cover removal on page 4 10 for more information 3 Remove the exit guide assembly See Paper exit guide assembly removal on page 4 46 for more information 4 Remove the two screws A from the lower corners of the fuser 4 32 Service Manual 5 Slide the fuser out far enough to expose and disconnect the AC cable connections You may have to remove the fuser to disconnect the cables See Fuser removal on page 4 28 6 To disconnect the fuser power cables slide the insulation A back to expose the connectors Press the tang B on the connector to discon
41. emulations PCL 6 v v v v v PostScript 3 Mac OS Mac OS v v v only only PPDS v v Compatibility Windows Macintosh Linux Connectivity USB v v v v v Parallel v v v v v Ethernet v v ENA option v v v v v Linux support for E238 E240 E240n models utilizing the PCL data stream Wireless v v v v v These products are USB 2 0 Certified and support full speed 12MB sec data transfer They are also compatible with Hi Speed USB systems peripherals and cables gt IEEE 1284 Bi directional 10 100 BaseTx Ethernet 4 802 11g wireless print adapter General information 1 5 Media trays and supply capacity 4511 000 4511 100 4511 410 4511 600 4511 610 Item Lexmark Lexmark Lexmark Lexmark Lexmark E238 E240 E240n E340 E342n Available input trays 250 sheet v v v v v tray Single sheet v v v v v manual feeder 550 sheet v v v v option drawer Toner and photoconductor Toner 1 500 pages starter toner cartridge 2 500 cartridge pages yield PC kit yield 30 000 pages Photoconductor yield based on approximately 5 coverage of pages 1 6 Service Manual Types of print media Ensure trays are properly loaded Never mix media types within a tray Input Source Sizes Types Weight capacity sheets Tray 1 A4 A5 Plain paper 60 90 g m 250 paper JIS B5 transparencies 16 24 Ib 50 labels e
42. from the printer Enter Diagnostics and perform the Base Sensor test to verify the proper function of the input sensor See Accessing service menus on page 3 2 for models E238 E240 or E240n or Accessing service menus on page 3 14 for models E340 or E342n See Base sensor test on page 3 28 200 84 xx 3B x1 x2 x3 Media picked from the manual source failed to reach the input sensor 251 89 00 01 00 00 00 N The exit sensor at the fuser is activated by a piece of media indicating there is a piece of media in the paper path during warmup Check for media in the exit of the fuser assembly or redrive assembly Feed a sheet of paper and if the same error occurs after clearing the fuser or the same error occurs when no media is present check the exit sensor assembly Turn the printer off enter the diagnostic tests menu and select the base sensor test Select output sensor and check the sensor for correct operation 202 Diagnostics E340 and E342n 2 75 Sub error codes continued First 6 bytes sub error code data xx can be any value Explanation Possible error message 89 xx 03 x1 x2 x3 The exit sensor did not detect the trailing edge of the media x1 bit7 filtered exit sensor state bits 6 0 H1 time exit sensor covered X2 suspect gap measurement at input sensor x3 Low time exit sensor covered This failure can be caused by a broken fuse
43. measured gap at input sensor Check the printer input sensor and flag for correct operation The flag should operate freely e Check for debris in the area of the input sensor Check the area of the transfer roll and input to the fuser for anything that might cause the paper to remain over the input sensor 200 2 70 Service Manual Sub error codes continued First 6 bytes sub Possible error code data 5 xx can be any Explanation error message value 84 xx 01 x1 The video signal did not start within two 200 x2 00 inches after actuating the input sensor Check input sensor and flag x1 media size x2 irqcnt 84 xx 02 x1 Paper is over the input sensor too long 200 x2 x3 x12media size x2 source x3 LastDetectedSize Possible causes are Multi sheet feeding Paper size is not the same as expected The media feeding from the source is slipping or media is slipping before exiting the input sensor 84 xx 03 x1 The measured gap between sheets of 200 00 00 media at the input sensor is too small to meet video requirements x1 time by which the gap was too small 84 xx 04 x1 The input sensor was covered when not x2 x3 expected media in paper path during warmup x1 x2 fuser heating time x3 fuser wattage detection result Clear the media or debris from the printer Run the base sensor test input sensor from the diagnostic tests menu to test the input sensor and flag for correct op
44. memory standard an integrated Ethernet adapter a parallel port a USB port and prints 30 ppm on letter size paper 28 ppm on A4 Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostic information on page 2 1 for more information See Repair information on page 4 1 to help identify parts After completing the repair perform tests as needed to verify the repair General information 1 1 Overview of the operator panels There are two available operator panels Models E238 E240 and E240n These models have six lights and two buttons See Diagnostics E238 E240 and E240n on page 2 2 for more information Continue also a light Cancel Ready QO Y Toner Low Replace PC Kit O Load Paper QQ O Paper Jam Error _ C Press and hold lt gt until lights flash to print the setting sheet e Press and release Q to resume printing Press and release lt gt twice quickly to display a secondary error code following an error e Press and release Q to cancel the job currently printing e Press and hold until all of the lights come on to reset the printer 1 2 Service Manual Models E340 and E342n These models have LCD operat
45. of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires e ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Safety information XVIi Norme di sicurezza La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il pro
46. open sensor removal eee 4 18 Developer drive coupling assembly removal 4 20 Door latch assembly removal eee 4 21 Exit sensor removal on the fuser leere 4 22 Fanremovals sincerezcc ccr osea A 4 26 Front access cover logo removal E238 E240 and E240n 4 27 Fuser removal mee aaaea a e a E a Eaa a E n nnn mn 4 28 Fuser idle gear links removal eee eee eee 4 30 Fuser power cable removal leeren 4 32 Input roller clutch and lever removal autocompensator clutch 4 34 Input sensor 1 removal o 4 35 Input sensor 2 manual feed removal 2 eee eee eee eee 4 36 LCD bezel removal 2 ee eee ence nnm 4 37 LCD operator panel removal 1 eee eee eee eee 4 39 LED operator panel removal E238 E240 and E240n 4 40 LVPS HVPS card assembly removal 1 ese eee eee eee eee 4 41 LVPS HVPS to controller card cable removal 4 43 Manual feed clutch assembly removal esee 4 44 Paper exit guide assembly removal 2 00 eee eee eee ee eee 4 46 Paper feed rollers autocompensator tires removal 4 47 Printhead removal sacs 0 020 cee eee 4 48 Toner level sensor cable removal E340 and E342n sasasn 4 49 Toner level sensor removal E340 and E342N 2 eee eee 4 49 Transfer roll removal 2 2 02 eee eee 4 50 Transport motor cable removal 2 2 0020 c eee eee eee eee eee 4 51 Locations and connections 00
47. page completes printing the registration screen displays again 4 To exit press Return 5 To Test the setting by printing the Quick Test page for all the source see Quick Test on page 3 22 Select all the available sources Print the Quick Test Page on letter or A4 paper Diagnostic aids E340 and E342n 3 21 Quick Test The Quick Test contains the following information Print registration settings Alignment diamonds at the top and bottom Horizontal lines to check for skew General printer information including current page count installed memory serial number and code level To print the Quick Test page Note Print the Quick Test Page on letter or A4 paper 1 Select REGISTRATION from DIAGNOSTICS 2 Press Go Once the Quick Test Page completes printing the Registration screen displays again Print tests Input source tests Input source print tests can verify that the printer can print on media from the installed input sources Only installed sources appear in the menu To run the input source test 1 Select PRINT TESTS from Diagnostics Mode 2 Select the input source from the sources displayed on the Feed Test menu All installed sources are listed Menu selections Description Tray 1 Standard tray Tray 2 Optional tray If installed 3 Select either Single feeds one sheet of blank media from the selected source or Continuous continues feeding blank med
48. printer fails to complete POST without displaying an error message replace the controller card assembly Note Settings for U S versus non U S and the printer configuration ID can be changed For models E238 E240 and E240n see Defaults on page 3 12 and Configuration ID on page 3 12 For models E340 and E342n see Defaults on page 3 29 and Configuration ID on page 3 30 2 82 Service Manual Controller card service check continued FRU Action Controller card assembly continued Verify 24 V de input from the LVPS HVPS Turn the printer off Disconnect the LVPS HVPS cable from the controller card at J4 Turn the printer on Verify 24 V dc from the cable connector of J4 pins 8 and 9 If voltage is correct check the continuity in the cable If the cable is good check the connectors to the controller board Verify that pins 7 and 14 on both the cable and the card connector are ground f grounds are not correct on the cable first check it for continuity and then the LVPS HVPS f the grounds are not correct on the controller card replace the controller card Check with one probe on the connector pin and the other on the card s ground plane found at each screw head Diagnostics all models 2 83 Controller card service check continued FRU Action LVPS HVPS Verify main power to controller card With the printer off unplug the LPS HVPS c
49. shown LVPS HVPS board Controller card Partial blank image white spots no repeating pattern FRU Action Toner cartridge not a FRU Remove the toner cartridge assembly and gently shake the assembly to evenly distribute the toner If toner cartridge is low try a new one Paper not a FRU Make sure recommended paper is being used Diagnostics all models 2 101 Variation in image density horizontally across page FRU Action PC Kit not a FRU The charge roll may have an unbalanced pressure against the PC photoconductor drum Try a new PC Kit Transfer roll Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying even pressure to the PC drum Replace the transfer roll assembly if the springs or bearing show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary Poor fusing of image FRU Action Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper See Hot fuser service check on page 2 89 for more information Paper not a FRU Make sure recommended paper is being used 2 102 Service Manual Light print FRU Action Toner cartridge not a FRU Make sure the toner cartridge and PC Kit are installed correctly an
50. the cable DEV TAR and doctor blade connection CN203 and on the contact tips below the print cartridge assembly If continuity fails call the next level of service A LVPS HVPS board Controller card With the printer off disconnect the LVPS HVPS cable from J4 on the controller card Turn the printer on and verify 24 V de on pin 8 of the cable Verify ground on pin 7 If the voltage is incorrect replace LVPS HVPS board If voltage is correct and the toner electrodes are good replace the controller card See the LVPS HVPS service check on page 2 90 and the Controller card service check on page 2 82 if necessary 2 100 Service Manual Heavy background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life FRU Action Toner cartridge not a FRU PC Kit not a FRU Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean If the toner cartridge and PC Kit are installed correctly try a new PC Kit first and then toner cartridge A LVPS HVPS Controller card Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and LVPS HVPS board Clean as necessary If this does not correct the problem replace the following FRUs one at a time in the order
51. the printer eo eo 72DE lt Insufficient printer memory lt Light pattern Meaning Action The printer does not e Press lt gt to continue have enough memory to printing the job save the data in the e Press to cancel the buffer print job Press to cancel the print job turn off the printer er and install additional 25 memory O Ge o D O A Diagnostics E238 E240 and E240n 2 29 Insufficient collation area Light pattern Meaning Action The printer memory does not have the free space necessary to collate the print job This may happen due to one of these errors Memory is full X O A page is too complex to print A page is shorter than the set page margins Memory is insufficient to save what is in the buffer 0060 TRUE Press lt gt to clear the message and continue printing the job the job may nat print correctly e Press and release to cancel the print job Press and hold to reset the printer To avoid this error in the future Simplify the print job Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Install additional printer memory Font error Light pattern Meaning Action The printer has received a request for a PPDS font which is not installed GO E
52. the transport motor cable at J8 on the controller card 4 Remove the LVPS HVPS card assembly See LVPS HVPS card assembly removal on page 4 41 for more information 5 Extract the cable A through the side frame leaving it free at the opening above the LVPS HVPS B 6 Turn the printer over 7 Remove the fuser See Fuser removal on page 4 28 8 Extract the cable through the hole and from its retainers behind the fuser 9 Unplug the cable at the motor 30 Repair information 4 51 4 52 Service Manual 5 Locations and connections Locations Front view Front paper 150 sheet output bin support Front access il Front cover a access Manual feeder cover logo O J J ail Si Il di q Tray 1 Optional Operator 550 sheet drawer panel E238 E240 E240n Operator panel E340 E340n Locations and connections 5 1 Rear view Power button Rear door output tray md Ethernet port H if present USB port 5 2 Service Manual Connectors Controller card Locations and connections 5 3 Controller card co
53. these light patterns mean and what to do Paper jam at the input sensor 200 error Light pattern Meaning Action Media has stopped over Remove the print cartridge to the input sensor access the area Check for obstructions and remove them 000060 ES 2 24 Service Manual Paper jams between input sensor and exit sensor 201 error Light pattern Meaning Action e O 006 O Kl Ee Paper has cleared the Check the paper path for input sensor but not obstacles The fuser should made the exit sensor be inspected Paper jams as a printed job exits the printer 202 error Light pattern Meaning Action 0606000 A paper jam has Clear the paper jam occurred as the paper is exiting the printer Diagnostics E238 E240 and E240n 2 25 Paper jams as it exits tray 2 into the printer 241 error Light pattern Meaning Action D E TS 00 T A paper jam has occurred as the paper is exiting the paper tray and entering the printer Clear the paper jam Paper Jams as it exits tray 2 242 error Light pattern Meaning Action 0606000 Paper jams in Tray 2 between time of picking and the input sensor Clear the paper jam Check the pick tires and for any obstructions 2 26 Service Manual Paper jam in the manual feeder 251 error
54. to print Menu Each end of the button has a function Press Menu e When Ready is displayed to take the printer offline out of the Ready state and enter the menus When Busy is displayed to take the printer to the Job Menu When the printer is offline to scroll through the menus Press Menu to go to the previous item in the menus However menus are circular and using either side of the button will eventually get to the same point For menu items with numeric values such as Copies press and hold Menus to scroll quickly through the values Release the button when the number you want appears 2 52 Service Manual Button Function Select Press Select to Open the menu shown on the second line of the operator panel Depending on the type of menu this action Opens the menu and displays the first item in the menu Opens the menu item and displays the default setting Save the displayed menu item as the new user default setting The printer displays the Saved message and returns to the menu item Clear certain messages from the operator panel Return Press Return to return to the previous menu level or menu item Stop Press Stop at the Ready Busy or Waiting message to temporarily take the printer offline The message changes to Not Ready No data is lost Press Go to return the printer to the Ready Busy or Waiting state Diagnostics E340 and E342n
55. 00 eee eee eee eee eee 5 1 LOCATIONS fae Beeching Mie ee See ee ee ee eel 5 1 Hienau M rc 5 1 Heat EE 5 2 Connectors ia 5 3 Controller Card ulla A STE a a 5 3 Controller card connector pin ValUCS leere 5 4 Preventive maintenance oooccococcocn eene 6 1 Parts catalog cue aia 7 1 How to use this parts catalog seen 7 1 Assembly 1 COVOrS iuda a ince ine ra ka oon RR ER LR ENER 7 2 Assembly 2 Electronics 2 00 cece eee eee eee nen 7 4 Assembly 3 Frame 7 6 Assembly 4 Options 2 cece eee n nnm n 7 8 Assembly 5 Miscellan OUS 2 0s cee eee eee 7 9 Index 5 ee elec Sate ada a Rte ee bee a RS ada Li Part number index eee 1 7 vi Service Manual Laser notices The following laser notice labels may be affixed to this MFP as shown Laser advisory label CAUTION ATTENTION VORSICHT VOORZICHTIG ATTENZIONE AVISO CUIDADO VARO VARNING ADVARSEL ADVARSEL ATENCI ER um mo Invisible laser radiation when open and interlock defeated Avoid exposure to beam Radiation laser invisible si le dispositif est ouvert et non bloque Eviter l exposition au rayon Unsichtbare laserstrahlung wenn drucker offen und sperre gel st Nicht dem strahi aussetzen Onzichtbare laserstraling wanneer open en nie vergrendeld Vermijd blootstelling aen straal Radiazioni laser Invisibili se I dispositivo aperto e non bloccato Evitare leposizione diretia Radiaci n l ser invi
56. 0n on page 2 92 Main motor does not come on See Main motor service check on page 2 91 Fan does not come on See Cooling fan service check on page 2 81 Fuser lamp does not come on See Cooling fan service check on page 2 81 Fuser lamp never turns off See Hot fuser service check on page 2 89 The paper feed picks and tries to feed paper See Paper feed service checks on page 2 94 Printer symptom table Symptom Action Dead machine no power See Dead machine service check on page 2 86 Fan noisy or not working See Cooling fan service check on page 2 81 Diagnostics all models 2 79 Symptom Action Fuser parts melted See Hot fuser service check on page 2 89 Fuser lamp does not light See Cooling fan service check on page 2 81 Toner not fused to the paper See Cooling fan service check on page 2 81 Paper jams See Paper feed service checks on page 2 94 Main motor noisy or not moving See Main motor service check on page 2 91 Paper skew See Paper feed service checks on page 2 94 Printer not communicating with host See Parallel port service check models E238 E240 and E240n on page 2 97 Front access cover will not close See Cover interlock switch service check on page 2 85 Operator panel
57. 2 53 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations Paper Menu Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight PostScript Utilities Menu Quick Demo Print Menus Print Net Setup Print Fonts Print Directory Print Demo Factory Defaults Hex Trace Finishing Menu Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border Job Menu Cancel Job Reset Printer Print Buffer PCL Emul Menu Setup Menu Quality Menu Menu Print PS Error Font Priority PPDS Menu Orientation Lines per Page Lines per Inch Page Format Character Set Best Fit Tray 1 Renumber Auto CR after LF Print Resolution Toner Darkness PictureGrade Font Source Font Name Point Size Pitch Symbol Set Orientation Lines per Page A4 Width Tray Renumber Auto CR after LF Auto LF after CR Printer Language Power Saver Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print Area Display Language Toner Alarm USB Menu PCL SmartSwitch PS SmartSwitch NPA Mode USB Buffer e Mac Binary PS Network Menu PCL SmartSwitch PS SmartSwitch NPA Mode Network Buffer Mac Binary PS Std Net Setup Parallel Menu PCL SmartSwitch PS SmartSwitch NPA Mode Parallel Buffer Advanced Statu
58. 2 79 for solutions to these problems To exit press Menu until Exit Config Menu appears and press Select Blank page FRU Action Toner cartridge not a FRU Remove the toner cartridge and gently shake it to evenly distribute the toner Check for cartridge damage A Printhead LVPS HVPS Controller card Toner electrodes cable assembly Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller card Printhead errors typically result in printer service errors Blank pages typically are caused by the PC roll not being properly charged Try a different PC kit Unplug the printer and check the cable continuity between the LVPS HVPS connector marked OPC and the corresponding wire form spring found about 14 mm above and to the right of the transfer roll gear If there is not continuity call the next level of Service Try a different toner cartridge and PC kit If those fail replace the LVPS HVPS Diagnostics all models 2 99 Black page Note Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page Always verify the same results from a different print cartridge assembly and developer before proceeding FRU Action Toner electrodes not a FRU Check the three rearward electrodes below the print cartridge assembly for contamination or damage Correct as necessary Check continuity between
59. 3 12 E340 E342n 3 30 configuration menu E238 E240 n accessing 3 2 navigating menu 3 5 Network Mac Binary PS 3 10 NPA Mode 3 10 Set Card Speed 3 10 Parallel MAC Binary PS 3 8 NPA Mode 3 8 Parallel Mode 2 3 8 Protocol 3 8 printing menu 3 3 Setup Auto CR After LF 3 7 Auto LF After CH 3 7 Demo Mode 3 7 table of light patterns 3 3 USB Mac Binary PS 3 9 NPA Mode 3 9 Utilities Hex Trace 3 6 Print Quality Pages 3 7 Reset Factory Defaults 3 6 Reset Photoconductor Counter 3 7 configuration menu E340 E342n accessing 3 14 Demo Mode 3 17 Download Emuls 3 17 Energy Conserve 3 17 entering 3 15 Env Prompts 3 18 ERRORLOG 3 18 Exit Config Menu 3 18 Factory Defaults 3 17 menus 3 15 Panel Menus 3 16 Paper Prompts 3 18 PPDS Emulation 3 16 Prt Quality Pgs 3 16 Reset PC Cnt 3 16 controller card removal 4 15 service check 2 82 Index l 1 D Defaults E238 E240 n E340 E342n US Non US defaults 3 29 Demo Mode E238 E240 n 3 7 E340 E342n 3 17 diagnostic information 2 1 diagnostics mode E238 E240 n Development Configuration ID 3 12 Continuous Print Simplex Tray 1 3 11 Simplex Tray 2 3 12 Defaults 3 12 Edge to Edge 3 11 Print History 3 12 Print Quality Pages 3 11 entering 3 2 Network Dump NVRAM 3 13 History 3 13 History Mode 3 13 Mark History 3 13 Reinit NVRAM 3 13 Parallel Par S Strobe Adjustment 3 12 printout sample 3 4 diagnostics mode E340 E342n 3 14 available tests 3 19 Base Sensor Test 3 28 Devic
60. 5 4 Remove two screws B securing the parallel port and the screw C securing the USB port to the frame at the back of the printer 4 16 Service Manual 5 Remove five screws D holding the card to the metal side frame 6 Carefully lift the card and remove Repair information 4 17 Cover open sensor removal 1 Open the right side cover 2 Disconnect the cover open switch at J15 on the controller card and extract the cable 3 For E340 and E342n models remove the two screws A securing the inner cover to gain access to the sensor 4 18 Service Manual 4 Use a smaller Phillips screwdriver to remove the screw B holding the sensor 5 Slide the sensor from the positioning post Installation note Be sure to reroute the cable through the cable clip Repair information 4 19 Developer drive coupling assembly removal 1 Remove the left side cover See Left side cover removal on page 4 9 2 Carefully place the printer on its right side Use a clean cloth to protect the cover from marring 3 Remove four screws A in the gear train metal cover 4 Lift the metal cover from the printer 5 Remove the developer drive coupler B and the conical spring C 4 20 Service Manual Door latch assembly removal 1 Open the front access cover 2 Open the left side cover 3 Locate the opening on the inside of the button The opening is partially covered by the front left edge of the pr
61. 6 user attendance messages 2 4 E340 E342n paperjam 2 64 service error codes 2 65 user attendance messages 2 55 Model Name E340E342n 3 30 models comparison 1 1 diagnostic aids 3 1 diagnostics 2 2 2 50 diagrams 5 1 5 2 operator panels 1 2 1 3 service menus 3 2 3 14 trays available 1 6 N NPA Mode E238 E240 n O operator panel LCD E340 E342n buttons 1 3 overview 1 3 2 51 removal 4 39 service check 2 93 LED E238 E240 n buttons 1 2 lights 1 2 overview 1 2 primary light patterns 2 13 removal 4 40 secondary light patterns 2 8 2 24 service check 2 92 operator panel test E340 E342n 3 23 P Page Count E340 E342n 3 29 Panel Menus E340 E342n 3 16 paper exit guide removal 4 46 3 8 4 40 l 4 Service Manual paper jams E238 E240 n 2 24 paper feed service check 2 94 tips on preventing 1 8 Paper Prompts E340 E342n 3 18 parallel port service check E238 E240 n 2 97 E340 E342n 2 97 parallel wrap test E340 E342n 3 25 part number index 2 7 parts catalog covers 7 2 electronics 7 4 frame 7 6 how to use 7 1 options 7 8 permanent page count E340 E342n 3 29 power on self test POST E238 E240 n 2 2 E340 E342n 2 50 symptoms 2 79 PPDS emulation E340 E342n 3 16 Print Contrast E340 E342n 3 31 print history E238 E240 n 3 12 print media preventing jams 1 8 trays by model 1 6 types and sizes 1 7 print quality pages E238 E240 n 3 7 3 11 E340 E342n 3 16 3 23 using 2 98 print quality problems
62. 8D xx 00 jam but never opened the front access cover Need to open cover and clear any media under cartridge before continuing 8E xx 00 xl Sheet being duplexed never made it to x2 x3 the input sensor x1 source x2 x3 time since pick 8E xx 08 00 Page in output hopper flushed page 00 00 ahead of it in the paper path never made it out of the tray 8E xx 09 x1 The second pick from Tray 1 failed when 250 other sheets were committed to the paper path x1 media source 8E x1 10 x2 Received lots of dc feed interrupts before x3 x4 losing them Tray 2 motor stall x1 DCFeedMSCounter x2 IntegralPWM x3 x4 DCFeedRQCount Diagnostics E340 and E342n 2 77 Sub error codes continued First 6 bytes sub x3 x4 x1 DCFeedMSCounter x2 Low DCFeedlIRQCount x3 RampTableLengthCache x4 DCFeedClosedLoopState rorcodedat Possible SC p Explanation error dd message value 8E x1 11 x2 Took too long to ramp up Tray 2 motor 2 78 Service Manual Diagnostics all models Symptom tables POST symptom table Symptom Action The main motor cooling fan and fuser do not come on See Cover interlock switch service check on page 2 85 POST completes except one or more lights do not come on See Operator panel service check models E238 E240 and E240n on page 2 92 None of the lights come on See Operator panel service check models E238 E240 and E24
63. Dell 1710n Service Manual 27 Jun 2008 Information in this document is subject to change without notice 2010 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Table of contents Laser NotiCeS oo ooonoconcencnn en n hh hn nnn vii Safety Information xvii Preface oce CE re dae are ur doe wa aca NCC RUN MR CK RV P dre aos xxii Definitions rk E NENNEN pe e EE AN BE RA AE xxii General information oo oooooccccancnn e n nnn 1 1 le TDI 1 1 Maintenance approach EE nnn 1 1 Overview of the operator panels llle 1 2 Models E238 E240 and E240n 1 eee eee eee 1 2 Models E340 and E342n llle 1 3 Overview of the operator panel 6 see eee eee eee 1 3 else Me Le 1 4 MOITIOLV aii A a Bue de ere 1 4 Prints POO usais caer ire koe A a EORR E EEN 1 4 Connectivity and compatibility clle 1 5 Media trays and supply capacity llle 1 6 Types of print media see I Inh 1 7 Tips on preventing jams seeeee III 1 8 IDEM 1 8 AGONY IMIS ce CES e EE peli aaa 1 9 Diagnostic informat
64. Klasse l laserprodukter er ikke betrakte som farlige Skriveren inneholder internt en klasse ID 3b laser som best r av en gallium arsenlaserenhet som avgir str ling i belgelengdeomr det 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstr ling ut over klasse I niva under vanlig bruk vedlikehold som utf res av brukeren eller foreskrevne serviceoperasjoner Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes l ser de classe 1 i segons ha estat certificat en altres llocs s un producte l ser de classe que compleix els requisits d IEC 60825 1 Els productes l ser de classe no es consideren perillosos Aquesta impressora cont un laser de classe lllb 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci l ser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Laser notices xiii Japanese Laser Notice L CH 500 t GOU yI KBTCADHHS 21 CFRYTF TS 07241 1 OBRA LR LAETITIA ZC KKABUACTIIEC 8250445211275 ALOV V WMECHSCEMMPMANTIET 22X1I0v Yv Wiifsl amp tEdi7zvcxAxoncox
65. LVPS HVPS It should match the line voltage If line voltage is not present see LVPS HVPS service check on page 2 90 for more information Make sure the fuser thermistor is correctly connected to the controller board If the problem persists disconnect the thermistor cable at J16 and check for less than 5 V dc on pin 1 Pin 2 should be ground If line voltage is incorrect on pin 1 see Controller card service check on page 2 82 for more information Diagnostics all models 2 87 Fuser service check FRU Action Fuser power cable Step 2 No continuity A Check the lamp cable for continuity user If correct replace the fuser continued If incorrect replace the lamp cable Disconnect the thermistor cable from J16 on the controller card Measure the resistance across the ends of the thermistor cable Replace the fuser assembly if the resistance is Fuser lower than 1K ohm or shorted Note Resistance measures approximately 240K ohms when cool and 1K ohms hot 2 88 Service Manual Cold fuser service check Make sure the correct voltage lamp is installed The voltage rating is stamped on one of the lamp contacts FRU Action A Fuser AC cables LVPS HVPS Fuser If the fuser lamp comes on and a fuser failure light error code displays be sure the thermistor is contacting the hot roll and the thermistor cable is firmly seated in connector J6 on the contro
66. Lights Continue Ready L Toner Low Replace PC Kit Load Paper Paper Jam Error E238 E240 and E240n 2 5 Diagnostics zz z abed ees Jejuud jasay qof jeoueo Lz z abed ees opoo uiejs s BuruureJ604g epoo euiBue BuruureJ60Jg Lz z eDed ees P09 410MJ 9U pi eAu epoo euiBue pi eAu gz z abed ees SJOJJ9 SBPILNIBO oz z eDed ees dois pyeu 1e1uud 14 10 2npuooojoud ae day 61 2 eDed ees Uu 10 2npuooojoud Primary light patterns continued soe day SO Ka o z o E 3 gt oo o o Z o G Jo bo 3 5 Le bal dd OG D D lt S 9 yj os 9 g e O o a di co o Q 4 oO oo o e d Foe fei 2 6 Service Manual Primary light patterns continued A o 29 os N ooch E oOo NO y Les E e Oo c SG Oe 0 5 gt a o0 o gt oc E oO o ES oococm ooo Oe o Ex oo gt A ooo 2203509 y L too 222n25 Lights to B 508388 azo ANnNoook o Continue Y Ready 40 Toner Low Replace PC Kit D Load Paper n n Paper Jam e Error Diagnostics E238 E240 and E240n 2 7 Common secondary light patterns When the and lt gt lights are both on a secondary error has occurred Press and release 4 twice quickly to display the secondary error code light pattern The following table shows what these light patterns mean Secondary error codes
67. Make sure the print cartridge assembly is installed properly Diagnostics all models 2 109 Print quality problems continued Problem Action Unexpected characters print or characters are missing Ensure correct printer driver is being used Select hex trace mode to determine what the problem is Restore factory defaults Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer Jobs are not printing and the error light is on solid Make sure the print cartridge assembly is installed properly Make sure the printer top cover is closed While in PostScript 3 emulation the printer is flushing data Ready Data and Error lights are blinking Ensure the correct PostScript driver is being used The printer doesn t have enough memory to print the job Install more memory While using manual duplex the printer gets a paper jam A paper jam interrupts the duplex process As a result the information on the page that jammed is lost e Press and release to cancel the print job E238 E240 E240n or press Menu and select Cancel E340 E342n Press and hold approximately 3 seconds to reset the printer Resend the print job 2 110 Service Manual Printhead service check FRU Action Unplug the printer Disconnect the printhead cables from J13 and AN J14 on the controller card Turn the pr
68. See Parallel strobe adjustment Par S Strobe Adj on page 3 30 Some computers assume the printer samples data on the trailing edge of the strobe This printer samples data on the leading edge by default This process can be switched by turning Parallel Mode 2 off To change this setting a Select PARALLEL MENU from the Ready Menu b Select Parallel Mode 2 Selections are On and Off If the printer fails to print on command from the host verify the following a Internal print test page prints correctly b The user application printer driver is set up correctly c The host computer has been restarted d The bidirectional parallel cable is connected correctly and is functional If the printer still fails to print correctly replace the controller card assembly Note Always check printhead alignment after replacing the controller card assembly Diagnostics all models 2 97 Print quality service checks Note Ensure cover closes tightly A gap in the opening may allow light to expose the photoconductor resulting in a dirty print Extreme environmental conditions temperatures and humidity will affect the print quality Using print quality test pages To help isolate print quality problems like streaking print test pages using the print quality test pages Models E238 E240 and E240n To print the print quality test pages 1 Enter Configuration Menu a Turn off the printer b Open the front access
69. Use the USB menu to change printer settings on jobs sent through a USB port Menu item Use setting to Values NPA Mode Send print jobs to the Off printer and query printer On status information simultaneously Auto default MAC Binary Configure the printer to Off T he printer filters PS process Macintosh binary PostScript print jobs using PostScript print jobs Standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto default The printer processes print jobs from computers using either Windows or Macintosh operating systems Diagnostic aids E238 E240 and E240n 3 9 Network Use the network menu to change printer settings on jobs sent through a network port either standard network or network opt lt x gt network This setting can be disabled to set the speed manually Menu item Use setting to Values NPA Mode Send print jobs to the Off printer and query printer status information EEN simultaneously MAC Binary Configure the printer to Off T he printer filters PS process Macintosh binary PostScript print jobs using PostScript print jobs Standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail A
70. Y N N DFRCO13 Fuser 220V ASM J4463 ASSY FUSER W 220V LAMP 1700 N Y Y DFRCO14 FUSER LINKS J4473 LEVER LNK GEAR REL 1700 Y Y Y DFRCO15 HVPS LVPS 220V ASM H4920 PWA PDB LVPS 220V OEM 1700 N Y Y DFRCO16 Input sensor 1 Assm w cable J4466 SNSR INPUT 1700 Y Y Y DFRCO17 Input sensor 2 Assm w cable MPF K4439 SNSR INPUT MPF 1700 Y Y Y DFRCO18 LVPS HVPS 110V ASM K4434 PWA PDB LVPS 110V OEM 1700 Y N N DFRCO19 Parts package H4924 SVC PAKT PRTS RTNRS 1700 Y Y Y DFRCO20 Printhead ASM w Cables H J4467 PRTH ASSY 1700 Y Y Y DFRCO21 SENSOR TONER LEVEL J4470 SNSR CTRG TONER CBL NO 1700 Y Y Y DFRCO22 Transfer Roll ASM K4437 RLLR XFER 1700 Y Y Y DFRUO99 3k Toner Cartridge J4438 CTRG TONR 3K REG 1700 Y Y Y DFRU100 6k Toner Cartridge H4872 CTRG TONR 6K REG 1700 Y Y Y DFRU101 Controller Card Base H4933 ASSY CRD I O NONIC SYS 1700 Y Y Y DFRU102 Cover Extender G4999 CVR EXTN 17XX Y Y Y DFRU103 PC Drum Kit D4283 CTRG MEDIA 30K DRUM PHCND 17XX Y Y Y DFRU104 English Op Panel Bezel K4398 CVR BZL OP PNL ENG INSTALL Y Y Y DFRU105 Exchange Unit 100V Base Japan J4379 ASSY BASE SVC PTR 100V 1700 N N Y DFRU106 Exchange Unit 100V Network Japan H4756 ASSY BASE SVC PTR 100V 1700N N N Y DFRU107 Exchange Unit 110V Base H4758 ASSY BASE SVC PTR 110V 1700 Y N N DFRU108 Exchange Unit 110V Network K4353 ASSY BASE SVC PTR 110V 1700N Y N N DFRU109 Exchange Unit 220V Base G4940 ASSY BASE SVC PTR 220V 1700 N Y Y DFRU110 Exchange Unit 220V Network G4939
71. able at J4 on the controller card Verify grounds on pins 7 12 and 14 for both the cable and the controller card If any of these grounds are incorrect check the cable for continuity Replace the cable or the respective card as necessary Turn the printer on with the cable still unplugged and verify the following on the cable controller card will not be powered Pins Voltage J4 1 5 V dc J4 2 5 V de J4 3 5 V de J4 4 5 V dc J4 8 24 V dc J4 9 24 V dc J4 13 45 V dc If any of the voltages are incorrect check or replace the LVPS HVPS See Dead machine service check on page 2 86 Controller card assembly Controller card voltage outputs Turn the printer off and plug the LVPS HVPS cable into J4 of the controller card See the table Controller card connector pin values on page 5 4 which identifies the voltages and grounds for a good controller card Note Turn the printer off before pugging or unplugging any connectors 2 84 Service Manual Cover interlock switch service check Note Make sure a print cartridge assembly is installed and the cover closes all the way engaging the cover open switch lever FRU Action Cover interlock switch Disconnect the cover interlock cable from the controller card at J15 With the printer turned off verify continuity between cable pin 1 and pin 2 with the door closed and discontinuity with the door open V
72. ance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Definitions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software CAUTION A caution identifies something that might cause a servicer harm CAUTION When you see this symbol there is a danger from A hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution ifthe product must receive power in order to perform the task XXii Service Manual 1 General information The Lexmark E238 E240 E240n E340 and E342n printers are monochrome laser printers designed for single users or small workgroups Models There are five models E238 16MB memory standard a USB universal serial bus port a parallel port and prints 25 pages per minute on letter size paper 24 ppm on A4 Note The optional 550 sheet tray is not supported E240 16MB of memory standard a parallel port a USB port and prints 27 ppm on letter size paper 26 ppm on A4 E240n 32MB of memory standard an integrated Ethernet adapter a parallel port a USB port and prints 27 pm on letter size paper 26 ppm on A4 E340 32MB of memory standard a parallel port a USB port and prints 30 ppm on letter size paper 28 ppm on A4 E342n 32MB of
73. annot be accessed Press Menu until Job Menu appears The function Reset Printer may be available Diagnostics E340 and E342n 2 59 User attendance messages continued Message Explanation 38 Memory Full This message displays when the printer is processing an incoming job and there is insufficient memory available to continue processing the job The following actions may be taken Press Go to clear the message Perform the defragment operation Simplify the print job Delete fonts macros and other data in RAM Install additional memory Press Menu to display Job Menu The following functions may be available Cancel Job Reset Printer 39 Complex Page This message displays when the page is too complex to print The following actions may be taken Press Go to clear the message and continue the job Some data loss may occur Simplify the print job and reprint if necessary Press Menu until Job Menu appears The following selections are possible Cancel Job Reset Printer 42 Cartridge Region Toner cartridges are manufactured for specific Mi smatch geographic regions This message indicates this cartridge does not match the region for the printer Change the cartridge 2 60 Service Manual User attendance messages continued Message Explanation 50 PPDS This message displays when the PPDS Font Error interpreter has encountered a font error
74. ating properly the developer drive assembly is not operating properly or the print cartridge is defective Go to Sensor Test input tray on page 3 27 931 Printhead no first Check for unplugged printhead faulty HSYNC cabling or faulty printhead 932 Printhead lost Replace the printhead HSYNC 934 Mirror motor lost lock Replace the printhead 935 Mirror motor unable to Faulty printhead cabling or connector reach operating speed 936 Transport motor initial Indicates a problem with the main drive lock failure motor or a jam occurred during the motor ramp up to speed 937 Transport motor lost Faulty motor or a jam occurred after lock motor ramp up to speed Possible problem with the main drive or motor cable 950 Controller card There is a mismatch between the variables in the EPROM on the operator panel card and those in the secure NVRAM on the controller card This can only occur after a replacement of one of the two parts and the replaced part is faulty Replace the controller card or the operator panel Warning Always replace only one ata time with a POR between 951 Controller card The secure NVRAM was not detected on the controller card Replace the controller card 2 66 Service Manual Service error codes 9xx continued Error Description Action 952 NV failure n Recoverable error Reset POR the printer Where n offset where error occurred 954 NVRAM CRC fa
75. ator turns on solid Flash Test Flash Test Test Passed Test Failed 3 Press Go Return or Stop to return to the DEVICE TESTS menu 3 28 Service Manual Printer setup Defaults Selections are U S or Non U S This selection affects the following defaults Printer setting U S value Non U S value Default paper size Letter A4 Envelope size 10 Envelope DL Envelope Fax paper size Letter A4 PCL Symbol Set PC 8 PC 850 PPDS code page 437 850 Units of measure Inches Millimeters Where input sources do not have size sensing capabilities Warning Changing this setting resets the printer to factory defaults and data may be lost It cannot be undone Page Count Reset the page count when an engine card is replaced To reset the page count 1 Select Page Count from the PRINTER SETUP menu Page Count 1234567 2 The leftmost number blinks Use Menu to increase or decrease the number and press Select to move to the next digit to the right Continue until the correct number displays To skip a number without changing it press Select When Select is pressed after the last digit the number is saved Perm Page Count permanent page count The permanent page count can only be viewed and cannot be changed To view the permanent page count 1 Select Perm Page Count from PRINTER SETUP 2 Press Return to return to PRINTER SETUP Diagnostic aids E340 and
76. ay be taken Insert the requested tray Press Menu until Job Menu displays The following selections are available Cancel Job Reset Printer If the message cannot be cleared verify whether the paper is being picked If so and the paper advances to activate the input sensor this message would indicate a sensor problem Otherwise check the pick tires and pick mechanism Install Tray x or Cancel Job Tray x Tray 2 or Tray 3 This message is displayed when a paper handling option has been hot unplugged The printer requires the reinstallation of the option to print a page which has been formatted by the interpreter before the option was removed The following actions may be taken Install the option Press Menu until Job Menu displays Select one of the following Cancel Job Reset Printer If the message cannot be cleared check connections and then POR the printer with the option attached If the message persists check the cables starting at the controller card Diagnostics E340 and E342n 2 57 User attendance messages continued Message Explanation Load lt input source gt lt custom type name gt Input source Tray 1 Tray 2 or Manual Feeder Custom type name is a user defined media type The following actions may be taken Load media in the indicated source Press Menu until Job Menu displays Select one of the following Cancel Job Rese
77. be set and read correctly To run the SDRAM Memory Test 1 Select DRAM Test from the menu The power indicator blinks indicating the test is in progress DRAM Test XxxMb P BHHHHE F HEE xxxMB represents the amount of installed DRAM memory in MB P d4HHHHHE represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F A4HHHHE represents the number of times the memory test has failed and finished with errors Initially 00000 displays with the maximum fail count being 99 999 2 Once the maximum pass count or fail count is reached the test stops the power indicator is turned on solid and the final results display If the test fails the message DRAM Error displays for approximately three seconds and the failure count increases by 1 Turn the power off if you want to stop the test before it completes 3 24 Service Manual Parallel Wrap This test is used with a wrap plug to check operation of the parallel port hardware Each parallel signal is tested To run the Parallel Wrap Test 1 Disconnect the parallel interface cable and install the wrap plug P N 1319128 2 Select HARDWARE TESTS from Diagnostics Mode 3 Select Parallel Wrap 4 Select Parallel Wrap Parallel 1 Wrap Parallel 2 Wrap or Parallel 3 Wrap The power indicator blinks indicating the test is in progress The test runs continuously unti
78. bly Replace the controller card Service tertiary error codes NVRAM failure Service Service teriary codes NVRAM failure secondary codes o 5 95x o E 2 oS 5 HO ong os ES 50 5 c lt o9 3 E o a co ke A o gt gt 3 O o nOo2e ino Z 25 OZ Es i jig jis 2 an E GIEF as 12 o Lights Su g2 gu SS o SE o Continue ap Ready les Toner Low Replace PC Kit D Load Paper Y Paper Jam Error Note NVRAM is on the operator panel printed circuit board while secure NVRAM is on the controller card Check margin alignments after replacing the operator panel assembly See Printhead service check on page 2 111 for more information If margin errors are unacceptable corrections can only be made through software Contact the next level of support 2 46 Service Manual Service tertiary error codes NVRAM failure continued Service tertiary codes NVRAM failure g 3 3 la 8 a a 9 o z lt x Q o lt x ra n st Zz op 4S5 M al 45 Lighe es 8 S PK Qo Continue ap Ready 1 0 Toner Low Replace PC Kit D Load Paper Y Paper Jam Error Diagnostics E238 E240 and E240n 2 47 RAM memory error This error indicates RAM failure Remove DIMM s and POR the printer If the error persists replace the card If the error subsides check the DIMM
79. button not responding See Operator panel service check models E238 E240 and E240n on page 2 92 Operator panel service check models E340 and E342n on page 2 93 or Controller card service check on page 2 82 Operator panel lights are off or very dim See Controller card service check on page 2 82 Blank page See Blank page on page 2 99 Black page See Black page on page 2 100 Heavy background See Heavy background on page 2 101 Light print See Light print on page 2 103 White or black lines or bands See White or black lines or bands on page 2 103 Toner on back of page See Toner on back of page on page 2 104 2 80 Service Manual Symptom Action Paper never picks See Paper never picks on page 2 95 Paper feeds continuously See Paper picks during POST and or continuously on page 2 94 Paper wrinkled or bent See Paper trees wrinkles stacks poorly or curls on page 2 96 Service checks Service checks which involve measuring voltages on the LVPS HVPS low voltage power supply high voltage power supply board should be performed with the printer positioned on its back side Note When you make voltage readings always use frame ground unless another ground is specified See the wiring diagram in the back of the book for more informati
80. card Open the front access cover and position the cable outside the cover Place thumbs on the inside of the respective hinge Repair information 4 7 13 14 15 16 Force the left hinge out of its socket and relax it above the socket Force the right hinge out of its socket and lift it above the socket Warning Do not pull the fuser link out of the printer any farther than when the door is fully open Otherwise extending the link may dislodge the cartridge coupler Carefully lift the cover free from the printer frame Use your left hand to hold the fuser link at the cover joint while rotating the right side of the cover slightly away from the printer to disengage the link 17 Remove the front access cover 4 8 Service Manual Left side cover removal Open the rear door output tray Open the front access cover Remove the screw A Pp qw Press the two latches B to release the left side cover 5 Swing the cover open Repair information 4 9 6 To remove the cover position the printer with the left rear corner hanging over the edge of the table 7 Lift the top rear of the cover over the pivot point and drop the cover away from the printer Rear cover removal 1 Remove the right side cover See Right side cover removal on page 4 12 for more information 2 Remove the left side cover See Left side cover removal on page 4 9 for more information 4 10 Service Manual
81. contains mode 2 Open the front access Menu settings and operations cover that are useful in the 3 Press and hold manufacturing of the printer It while turning on the also features other aids in printer diagnosing problems 4 Close cover once the See Diagnostics mode lightis displayed printout sample on page 3 4 or Diagnostics mode selections on page 3 11 for details on the available settings Enter 1 Turn off the printer The configuration group contains Configuration 2 Open the front access a set of menus configuration Menu cover settings and other operations 3 Turn on the printer See Configuration Menu while pressing and printout sample on page 3 3 holding lt gt or Configuration menu 4 Close cover once the selections on page 3 6 for lightis displayed details on the available settings Reset 1 Turn off the printer NVRAM and 2 Printing menus Print menus by pressing and holding lt gt until the lights flash see menu samples on page 3 3 and page 3 4 3 2 Service Manual Configuration Menu printout sample Printer Settings Configuration This page explains how to access the printer menus and change values Menus are represented by Continue Ready Data Toner Low and Load Remove Paper light sequences Menu items and their values are indicated by Paper Jam and Error light sequences Use the illustration to help you find the menu and value you want to change The Paper Jam and E
82. cover c Turn on the printer while pressing and holding lt gt d When light stays on close cover e Wait approximately 10 seconds until the printer drive activates 2 Slowly press and release three times until the lt gt and xf lights come on 3 Press andhold 4 until all the lights flash to initiate printing the quality test pages Four pages print to help you evaluate print quality The first page has various fonts and a graphic the second page is gray with graphics the third page is black and the last page is blank Once the paper exits into the output bin the printer returns to the home state four top lights on 4 Usethe test pages to isolate problems such as light or toner streaks See POST symptom table on page 2 79 for solutions to these problems To exit print quality test pages turn the printer off Models E340 and E342n To print the print quality test pages 1 Enter Configuration Menu a Turn the printer off b Press and hold Select and Return c Turn the printer on d Release the buttons when Performing Self Test displays 2 Select Prt Quality Pgs 2 98 Service Manual 3 Press Go Four pages print to help you evaluate print quality The first page has various fonts and a graphic the second page is gray with graphics the third page is black and the last page is blank 4 Use the test pages to isolate problems such as light or toner streaks See POST symptom table on page
83. d hold to reset printer 2 18 Service Manual Toner low Light pattern Meaning Action The toner in the print Send a print job cartridge is getting low e Press lt gt to print the menu settings page for a list of current settings Remove the print cartridge and shake it to o v extend the life of the Y o cartridge 3 Replace the print cartridge Press and hold amp to reset printer Note The light may not come on if the starter print cartridge is installed in a base model 000 s Replace photoconductor kit an early warning Light pattern Meaning Action The photoconductor kit e Press lt gt to resume drum is full and needs printing replacing e Replace the photoconductor kit 00 00 TED lt Diagnostics E238 E240 and E240n 2 19 Replace photoconductor kit printer hard stop Light pattern Meaning Action The photoconductor kit drum is full and needs replacing No pages print until the photoconductor kit is replaced x LJ E s O O O Replace the photoconductor kit Print cartridge error Print cartridge is not installed Light pattern Meaning Action The print cartridge is not installed or the printer detects a print cartridge error The error is caused by a defective cartridge an unsupported cartridge an invalid refill or a cartridge
84. d that the toner cartridge is not low on toner If the problem continues install a new toner cartridge Recheck condition before replacing PC Kit if necessary A Transfer roll LVPS HVPS board Check the transfer roll for signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear free of contamination replace the following FRUs one at a time in the order shown Transfer roll LVPS HVPS board White or black lines or bands FRU Action Print cartridge assembly not a FRU Developer drive coupling assembly Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics Banding is primarily due to a variation in the speed of the paper as it feeds through the printer especially in the developer and transfer process Inspect the toner cartridge and paper feed components especially the drive coupler and drive gears for debris binds or damage Diagnostics all models 2 103 Toner on back of page FRU Action PC Kit not a FRU Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth or compressed air Fuser The fuser hot roll can cause toner deposits on the back of the paper if toner is building up on the h
85. de cover 2 Unplug the fan from the controller card at J18 3 Remove two screws A holding the fan to the metal side frame 180 C 356 F 4 26 Service Manual Front access cover logo removal E238 E240 and E240n 1 Open the front access cover 2 Remove the screw A holding the logo cover in place A 3 Remove the logo cover from the front access cover Repair information 4 27 Fuser removal 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 46 for more information 2 Remove the two screws A securing the fuser A 3 Disconnect the thermistor at J16 and exit sensor at J17 on the controller card 4 28 Service Manual 4 Slide the fuser out far enough to access the power cables on the right side 5 To disconnect the fuser power cables slide the insulation B back to expose the connectors Press the tang C on the connector to disconnect the cable connector 6 Slide the fuser out while carefully directing the thermistor and exit sensor cables through the frame openings Note Be sure to slide the insulation back in place after reconnecting the cables Repair information 4 29 Fuser idle gear links removal 1 Remove the front access cover For models E238 E240 and E240n see Front access cover removal E238 E240 and E240n on page 4 2 For models E340 and E342n first perform steps 1 and 2 of Front access
86. duttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gef hrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzst
87. e Diagnostics E340 and E342n on page 2 50 Diagnostic information 2 1 Diagnostics E238 E240 and E240n Power On Self Test POST sequence When you turn the printer on it performs a POST Check for correct POST functioning of the base printer by observing the following process 1 2 3 All operator panel lights on momentarily Lights then flash on and off sequentially After the lights quit flashing the x light flashes until the fuser comes up to temperature 5 20 additional seconds depending on the initial temperature of the fuser and then stays on If there is a problem in the printer such as a paper jam the panel lights indicate the problem See Common primary light patterns on page 2 4 for more information The printer cycles down into standby mode and x lights solid 2 2 Service Manual Light patterns and error messages User attendance messages paper jam errors and service errors display a light pattern This may be all the information you need However if you double click lt on the panel a second pattern may appear with more detailed information If you double click lt gt a third time you usually return to the first pattern Not all initial level light patterns have secondary patterns when you double click the pattern does not change All service errors are indicated by all lights flashing as the primary notification or code The secondary code indicates an a
88. e Manual Assembly 3 Frame Asm Part Units Units Ko Index number mach FRU Description 3 1 40X1334 1 Paper exit guide assembly 2 40X1322 1 Transfer roll bearings gear spring 3 40X1321 1 Legal size paper extender cover 4 40X1353 N A Screws miscellaneous actual size TP2NC 3 0 6P Ni 2 de M3 0 0 5 6P Ni 2 Washer 2 gm MT3 0 0 5 6PF Ni 5 dm TP2NC 3 0 6PF Ni 4 Sa 5 40X4731 1 Pick arm assembly 6 40X1319 2 Paper feed rubber tires 7 40X1354 1 Front access door and ACM springs 8 40X1331 1 ACM clutch CBM 9 40X1338 1 Door fuser idle gear link CBM 10 40X1330 1 Manual feed clutch CBM 11 40X1355 2 Plastic snap rings 12 40X1329 1 Developer drive coupling assembly 13 40X1337 1 Front access cover latch CBM Parts catalog 7 7 Assembly 4 Options CT member mach EAU Destin NS 40X1564 1 32MB flash card assembly NS 40X1513 1 Simplified Chinese font card assembly NS 40X1514 1 Traditional Chinese font card assembly NS 40X1512 1 Japanese font card assembly NS 40X1515 1 Korean font card assembly NS 40X1364 1 32MB SDR DIMM NS 40X1365 1 64MB SDR DIMM NS 40X1366 1 128MB SDR DIMM 7 8 Service Manual Assembly 5 Miscellaneous Asm Part Units Units geet Index number mach FRU Description NS 40X1368 1 USB cable packaged 2 m NS 40X1367 1 Parallel cable packaged 3 m NS 7372839 1 Field location package assembly NS 40X0289 1 Power cord 1 8M
89. e Tests Flash Test 3 28 EP Setup Charge Roll 3 31 EP Defaults 3 31 Fuser Temp 3 31 Gap Adjust 3 31 Print Contrast 3 31 Transfer 3 31 Error Log Clear Log 3 33 Display Log 3 32 Print Log 3 33 Exit Diagnostics 3 33 3 12 l 2 Service Manual exiting 3 20 Hardware Tests Button Test 3 23 DRAM Test 3 24 LCD Test 3 23 Parallel Wrap 3 25 Input Tray Tests Feed Tests 3 26 Sensor Test 3 27 menu list 3 19 Print Tests input source 3 22 input source tests 3 22 Prt Quality Pgs 3 23 Printer Setup Configuration ID 3 30 Defaults 3 29 Edge to Edge 3 30 Engine Settings 3 30 Model Name 3 30 Page Count 3 29 Par S Strobe Adj 3 30 Perm Page Count 3 29 Serial Number 3 30 Registration 3 21 Quick Test 3 22 door latch assembly 4 21 Download Emuls E340 E342n 3 17 DRAM Test E340 E342n 3 24 dump NVRAM E238 E240 n 3 13 E Edge to Edge E238 E240 n 3 11 E340 E342n 3 30 Energy Conserve E340 E342n 3 17 Env Prompts E340 E342n 3 18 EP Defaults E340 E342n 3 31 error log E238 E240 n see History 3 13 3 18 error log E340 E342n clear log diagnostics mode display log diagnostics mode Print Log 3 33 print log configuration menu 3 33 3 32 3 18 error messages E238 E240 n additional information 2 13 2 24 primary light patterns 2 3 secondary light patterns 2 8 secondary paper jams 2 12 service error codes 2 36 user attendance messages 2 3 E340 E342n paperjams 2 64 service error codes 2 65 sub error codes 2 68 use
90. ecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein mu xviii Service Manual Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del dise o original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informa es de Seguran a A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste p
91. el K4395 CVR BZL OP PNL SCHI 1700 N N Y DFRU132 Spanish Op Panel Bezel G4998 CVR BZLOP PANEL SPN 1700 Y N N DFRU133 Top Cover w Buttons H4887 CVR ASSY LS 250 W LBL 1700 Y Y Y Notes CRU Customer Replaceable Units refers to parts that can easily be replaced by the customer without sending an onsite technician FRU Field Replaceable Unit a part that can be replaced or added by onsite technician
92. en select Print Menus E340 E342n f you cannot print a menu settings page contact the next level of support f you can print a menu settings page the problem is one of the following Computer Software program Cable USB only failed ASIC or controller card Replace card Note Test by unplugging USB and replugging it with the printer on If the computer indicates unknown device replace the card Toner Low light is on and printing stops If you are using a 3 000 or 6 000 page toner cartridge and the Toner Low alarm is set to on the printer stops printing until you replace the toner cartridge Download the correct Lexmark setup utility from the Dell Web site at www dell com to change the Toner Low alarm The Error light is on E238 E240 E240n Make sure the printer cover is closed The Toner Low light is blinking and the Error light is on E238 E240 E240n Make sure the toner cartridge is installed correctly Install a new toner cartridge The media skews or buckles Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes table in the User s Reference Make sure the paper guides are flush against the edges of the media 2 108 Service Manual Print quality problems continued Problem Action The paper sticks together resulting in the printer feeding multiple sheets of paper Rem
93. en vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 1 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse lllb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder p belgeleengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig uds ttes for en laserstr ling over Klasse I niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser Laser notices Xi Huomautus laserlaitteesta T m kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J m rityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 m rityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan IIIb 3b 5 milliwatin galliumarsenidilaser
94. ensors The table below indicates which sources should display which sensors Source Tray present TP Pass thru sensor P Tray 1 No No Tray 2 No No Manual feeder Yes No Only available if tray is a 550 sheet drawer 4 Press Return or Stop to exit the test Diagnostic aids E340 and E342n 3 27 Base sensor test Base sensor test is used to determine if the sensors inside the printer are working correctly To run the Base Sensor Test 1 Select BASE SENSOR TEST from the Diagnostics Mode 2 Select the sensor to test The following sensors may be tested Input input sensor Output exit sensor Front Door front access door sensor The selected sensor is displayed with OP for open or CL for closed You can actuate the sensors to toggle between open and closed Device tests This menu is only displayed if flash memory is installed Flash Test This test causes the file system to write and read data on the flash to test the flash Warning This test destroys all data on the flash The flash will be unformatted at the end of the test Format Flash is available from the Utilities menu To run the Flash Test 1 Select Flash Test from the DEVICE TESTS menu The power indicator blinks while the test is running Files will be Lost Go Stop 2 Select Go to continue Select Stop or Return to exit Flash Test Testing The results are displayed and the power indic
95. er USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse l der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gem f amtlicher Best tigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der L nge 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert daB im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem Ber Wartung durch den Kundendienst Laserbestrahlung die die Klasse bersteigen w rde Menschen keinesfalls erreicht viii Service Manual Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe I Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe IIIb 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanom tres L imprimante et son syst me laser s
96. er card cable removal 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on page 4 41 for more information 2 Unplug the cable at J4 on the controller card and at CN201 on the LVPS HVPS card and extract the cable Repair information 4 43 Manual feed clutch assembly removal 1 Remove the left side cover 2 Place the printer on its right side Protect the cover from being marred 3 Remove the four screws A in the gear train metal cover 4 44 Service Manual 4 Remove the clip B from the shaft of the pick up clutch assembly 5 Remove the screw C and lever pawl C B 6 Remove the clutch assembly If the pieces come apart they can be easily reassembled Repair information 4 45 Paper exit guide assembly removal 1 Remove the rear cover See Rear cover removal on page 4 10 for more information 2 Remove the two screws A and the longer screw B holding the exit guide 3 Remove the paper exit guide assembly Reinstallation note It may be necessary to rotate the gears to mesh with the fuser and drive gear 4 46 Service Manual Paper feed rollers autocompensator tires removal 1 Be sure you have removed the paper tray and the toner cartridge 2 Turn the printer onto its back Note Be careful not to mar the finish of the printer 3 Remove the rubber paper feed rollers A 4 Make sure the new paper feed rollers are captured between the rims of the pla
97. eration Diagnostics E340 and E342n 2 71 Sub error codes continued First 6 bytes sub error code data xx can be any value Explanation Possible error message 84 xx 05 xl x2 00 There was media at the input sensor too early There was not enough time between printhead start and the printhead mirror motor to lock x1 input sensor state x2 0 is normal printhead lock expectation 1 is lock assumption that proved to be wrong Possible causes for this error are Paper might be pre staged in the paper source tray Paper is picking too fast due to faulty paper feed assembly A defective input sensor 200 84 xx 20 xl x2 00 The imaged page is not the expected page x12media size x2 media source Check the pass thru sensor to make sure it is operating properly If no problem is found it may still be necessary to try a new pass thru sensor 200 84 xx 23 x1 X2 x3 Transfer servo never started x12media size x2 EP leading edge state x3 EP trailing edge state Possible causes include Slow or missing transport motor positional feedback Media too fast to input sensor Gap too small on interpage servo 200 84 xx 26 x1 x2 x3 The media has activated the input sensor however the printhead fell out of lock condition or expected a stable lock too soon The media may have also reached the input sensor early x1 HSYNC state x2 0 is norma
98. erify continuity between cable pin 1 and pin 3 with the door open and discontinuity with the door closed Verify discontinuity between cable pins 2 and 3 whether the door is open or closed H either fails replace the cover interlock Switch H both pass continuity turn the printer on and measure 5 V dc on pin 2 at J15 on the controller card e Verify pins 1 and 3 at J15 are ground If voltage or ground is not present see Controller card service check on page 2 82 for more information Diagnostics all models 2 85 Dead machine service check CAUTION Check the AC line voltage The voltage should be A within the following limits 100 V ac volts alternating current 127 V ac for the 110 V printer 200 V ac 240 V ac for the 220 V printer FRU Action Unplug the printer and check the fuses on the LVPS HVPS board for continuity AN If open replace the LVPS HVPS board If fuse opens again see LVPS HVPS LVPS HVPS service check on page 2 90 for more information If not open unplug the cables at CN102 and CN201 fuser and controller card respectively Plug LVPS HVPS board to source and turn Switch on Verify 24 V dc on pin 8 at connector CN201 or pin 8 at J4 on the controller card Verify line voltage 100 V 110 V or 220 V ac across pins 1 and 2 of CN102 If voltages are not correct for the geography replace the LVPS HVPS board If voltages are co
99. etting can reduce paper curl or melting of some letterhead images Selections are Normal default Lower and Lowest Transfer The transfer can be adjusted to Low Medium or High The default setting is Medium Print Contrast The print contrast can be adjusted to Low Medium or High The default setting is Medium Charge Roll The charge roll can be adjusted to Low Medium or High The default setting is Medium Gap Adjust Adjusts the minimum gap between sheets during printing This setting reduces speed pages per minute but can be used to reduce curl of printed media and improve stacking in the output bin Range is 0 default to 255 Adjusting by one results in 9 mm of increased gap Diagnostic aids E340 and E342n 3 31 Error log Display Log Selecting ERROR LOG provides a history of printer errors It contains the 12 most recent errors that have occurred on the printer The most recent error displays in position 1 and the oldest error displays in position 12 if 12 errors have occurred If an error occurs after the log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered All 2xx and 9xx error messages are stored in the error log To view the error log 1 Select Display Log from the Error Log menu The error log is displayed on three screens but only four entries are shown at a time To move to the next screen press Menu For example
100. etwork port is detected but the printer cannot establish communications with it Press Go to clear the message The printer disables all communications to the network interface 55 Unsupported Flash An unsupported flash option is installed in the DIMM slot Turn off the printer and remove the unsupported flash option in the specified slot 56 Std Parallel Port Disabled This error is displayed when data is sent to the printer across the parallel port but the parallel port has been disabled Once this message is displayed reporting of further errors is suppressed until the menus are entered or the printer is reset The following actions may be taken Press Go to clear the message The printer discards any data received on the parallel port Press Menu until Job Menu appears and select Reset Printer 56 Standard USB Port Disabled Displayed when status is requested over the USB port but the port has been disabled Once the error has been displayed for the first time reporting of further errors is suppressed until the menus are entered or the printer is reset The following actions may be taken Press Go to clear the message The printer discards any data received on the USB port Press Menu until Job Menu appears and select Reset Printer 58 Too Many Trays Attached This error displays when too many input trays are attached to the printer 2 62 Service Manual User at
101. f Test is displayed Busy is displayed Close Door will be displayed if the cover is open Any cartridge errors such as Defective Cartridge are displayed Applicable maintenance messages are displayed Applicable toner low messages are displayed The printer displays Ready 2 50 Service Manual Overview of the operator panel and menus D LCD display E Light M Return Stop Indicator light The indicator light gives information about the status of your printer If the light is The printer is Off Off On On but idle Blinking On and busy Diagnostics E340 and E342n 2 51 Buttons Use the five operator panel buttons to open a menu scroll through a list of values change printer settings and respond to printer messages Note Buttons act on the information displayed on the second line of the operator panel The following information describes the functions of each button Button Function Go Press Go to Return to the Ready state if the printer is offline the Ready message does not appear on the display Exit printer menus and return to the Ready state Clear some operator panel messages Resume printing after loading media and clearing paper jams Exit Power Saver If you have changed printer settings from the operator panel menus press Go before sending a job to print The printer must display Ready for jobs
102. fety information xvii secondary error codes complex page 2 27 defective flash 2 31 error communicating with the host computer 2 32 flash full 2 34 font error 2 30 insufficient collation area 2 30 insufficient defrag memory 2 31 insufficient printer memory 2 29 invalid engine code 2 35 invalid network code 2 35 memory full 2 33 network interface errors 2 32 PPDS font error 2 30 short paper 2 33 unformatted flash 2 34 sensors cover open 4 18 exit 4 22 input sensor 1 4 35 input sensor 2 manual feed 4 36 Serial Number E340 E342n 3 30 service checks 2 81 controller card 2 82 cooling fan 2 81 cover interlock switch 2 85 dead machine 2 86 Index l 5 fuser 2 87 cold 2 89 hot 2 89 LVPS HVPS 2 90 main motor 2 91 operator panel E238 E240 n 2 92 operator panel E340 E342n 2 93 paper feed 2 94 paper jam during POST 2 94 paper never picks 2 95 paper picks but stops 2 95 paper picks during POST 2 94 paper picks sheets 2 96 paper trees curls 2 96 parallel port E238 E240 n 2 97 parallel port E340 E342n 2 97 print quality 2 98 black page 2 100 blank page 2 99 heavy background 2 101 image density 2 102 light print 2 103 partial blank image 2 101 poor fusing of image 2 102 toner on back of page 2 104 white or black lines 2 103 printhead 2 111 transfer roll 2 111 service error codes E238 E240 n accessing 2 36 primary light pattern 2 37 secondary light patterns 2 38 tertiary light patterns 2 40 E340 E342n 2
103. fy the AC voltage between pins 1 and 2 of CN102 matches the power cable wall voltage If voltage is incorrect replace the card assembly Verify 24 V dc from pin 8 at CN201 If voltage is incorrect replace the card assembly HVPS portion of board Problems with the HVPS are exhibited in the print quality See Print quality service checks on page 2 98 for more information 2 90 Service Manual Main motor service check FRU Action A Main motor cable LVPS HVPS Controller card Warning Do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new and replaced at the same time Turn off the printer and unplug the main motor cable at J8 Turn on the printer and check for the following voltages at J8 J8 pins Voltages Pins 1 4 Approx 3 3 V dc Pin 6 Approx 5 V dc Pins 7 9 10 V dc 24 V dc Verify ground at pin 5 for both the card and cable If these voltages are correct check the main motor cable for continuity Remove rear cover to access connector on motor f continuity exists on each wire call next level of service f continuity does not exist on one or more of the wires replace the motor cable If these voltages are not correct see Controller card connector pin va
104. grammed code is not valid amp LJ E e0oJ3oe c Diagnostics E238 E240 and E240n 2 35 Service codes All service errors are indicated by all lights flashing as the primary notification or code The secondary light pattern indicates an area or function which has the error Tertiary codes shown on the following pages indicate specific device errors When all lights flash double click lt gt to see the secondary code Double click lt gt again to see the tertiary code If you double click again you return to the primary light pattern again In the following example The primary light pattern indicates a service error all flashing Double click lt gt for more information The secondary light pattern indicates a fuser or toner sensor error Double click lt for more information The tertiary light pattern indicates the fan has stalled If you double click again the original primary light pattern will appear Double Ios Click SS O 1 0 SI Qon S Primary Secondary Tertiary Codes Codes Codes Note If you send data to the printer and all lights flash simultaneously and double clicking lt does not produce a secondary code you may have a code problem Contact the next level of support 2 36 Service Manual Service primary code Light blinking When this code appears double click lt gt to reveal the secondary codes Service primary code
105. h EMSS UT SY BS PAO S33 g ey ASUS AR utr se 494 Tazp rop AAS 4 2 gp opurzog spes spo i FA ZA ERA BHM RY LEE AGS que ARRO gag so 498189 SA erar E XX Service Manual W Deg GR dek ie d DU EN DI UE WY 3 fh D Drun nennt XE APO ZETA Vi AP d TE e AMES VS AE FRAT SERERE AC H APA EIN SERA BEA Te MIR AE A RTI RD IT Br T s FAA ER TE Wie Sea BUS MY AS RE ARE WEF VETE THE DIA Ji EE n FS FLORE Be RAE LE HJ ERTIES GA Safety information xxi Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the MFP and the maintenance approach used to repair it Special tools and test equipment are listed as well as general environmental and safety instructions Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of MFP problems Repair information provides instructions for making MFP adjustments and removing and installing FRUs Connector locations uses illustrations to identify the connector locations and test points on the printer Preventive mainten
106. ia from the selected source until Return or Stop is pressed Press Return or Stop to exit the test 3 22 Service Manual Print quality pages Prt Quality Pgs To print the Print Quality pages 1 Select PRINT TESTS from Diagnostics Mode 2 Select Prt Quality Pgs 3 Press Select Four pages print Additional button presses are ignored until the pages have printed The first page is a mix of graphics and text The second two pages are graphics and the last page is blank The Print Quality pages can also be printed from the Configuration Menu Hardware tests Select the following selections from HARDWARE TESTS LCD Panel Buttons Op Panel e DRAM Parallel Port LCD Test This test continuously executes a pattern 1 Select LCD Test from Diagnostics Mode The test continually executes 2 Press Return or Stop to cancel the test Button Test 1 Select Button Test from Diagnostics Mode With no buttons pressed several occurrences of OP Open appear on the display OP OP OP OP OP OP 2 To test the proper operation of each button press each button on the operator panel one at a time and a CL Closed displays in place of an OP 3 Press Return or Stop to cancel the test Diagnostic aids E340 and E342n 3 23 DRAM Test The purpose of this test is to check the validity of DRAM both standard and optional The test writes patterns of data to SDRAM to verify that each bit in memory can
107. ilure Indicates the NVRAM experienced a CRC failure Replace the controller card 955 Code CRC lt loc gt Replace the controller card Where lt loc gt CRC Failure or ECC Failure on the controller card 956 Controller card Perform a power on reset POR If this does not fix the problem replace the controller card 957 ASIC failure Perform a power on reset POR If this does not fix the problem replace the controller card 958 NAND failure Before proceeding perform a power on reset POR to see if the ECC error correction code can reflash NAND If this does not fix the problem replace the controller card 959 SRAM failure Perform a power on reset POR If this does not fix the problem replace the controller card 960 RAM soldered on the card is bad Indicates a DRAM Memory Error on the controller card Replace the controller card 961 RAM in slot 1 is bad If another SDRAM memory DIMM is available turn the power off and switch the DIMM If the memory card now works correctly replace the failing DIMM If this does not fix the problem replace the controller card If another DIMM is not available replace the memory option first and then the controller card if necessary Diagnostics E340 and E342n 2 67 Service error codes 9xx continued Error Description Action 975 Unrecognizable A failure with the network port
108. int log only See Error log on page 3 18 Paper Prompts See Paper Prompts on page 3 18 Env Prompts See Env Prompts on page 3 18 Exit Config Menu Some menus are not available depending on the configuration of the printer Diagnostic aids E340 and E342n 3 15 Reset PC Cnt When you install a new photoconductor this number should be reset To reset the counter 1 Select Reset PC Cnt from the CONFIG MENU 2 Press Select to reset the counter to zero Note Permanent page count is not affected by this operation Print quality pages Prt Quality Pgs To print the Print Quality Pages 1 Select Prt Quality Pgs from CONFIG MENU 2 Press Select Four pages print Additional button presses are ignored until the pages have printed If duplex is selected the pages print front and back The first page is a mix of graphics and text The second two pages are graphics and the last page is blank The Print Quality Pages can also be printed from the Diagnostics Mode Panel Menus If no password is set Panel Menus lets you restrict access to the Ready Menu Group When a password is set by an administrator this menu item does not appear 1 Select Panel Menus from the Diagnostics Mode 2 Select Disable to make menus in the Ready Menu Group inaccessible To change the setting select Panel Menus and select Enable to make the menus available PPDS Emulation This menu lets you turn on
109. inter Make sure the cable connecting the ENA and the printer is securely attached Turn the printer off and then on to reset the printer Press and hold to reset the printer 2 32 Service Manual Memory full Light pattern Meaning Action SO OG e LJ The printer is processing data but the memory used to store pages is full Press lt to clear the message and continue printing the job the job may not print correctly Press and release to cancel the print job Press and hold to reset the printer To avoid this error in the future Simplify the print job Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Install additional printer memory Short paper Light pattern Meaning Action 00000 O The paper length is too short to print the formatted data This occurs when the printer does not know the media size loaded in the tray or there is a problem feeding the media Make sure the print media you loaded is large enough Open the front cover clear the paper path and close the cover to resume printing Press 4 to clear the message and continue printing the job e Press to cancel the print job Diagnostics E238 E240 and E240n 2 33 Flash full Light pattern Meaning Ac
110. inter automatically On performs a carriage return after a line feed control command Auto LF after Specify whether the Off default CR printer automatically On performs a line feed after a carriage return control command Diagnostic aids E238 E240 and E240n 3 7 Parallel Use the Parallel menu to change printer settings on jobs sent through a parallel port Menu item Use setting to Values NPA Mode Send print jobs to the Off printer and query printer On status information simultaneously Auto default Protocol Receive information at a Standard much higher transmission rate if your printer is set to Fastbytes default Fastbytes if your computer supports Fastbytes or receive information at a normal transmission rate if your printer is set to Standard Parallel Determine whether the Off Mode 2 parallel port data is sampled on the leading On default On or trailing Off edge of strobe MAC Binary Configure the printer to Off The printer filters PS process Macintosh binary PostScript print jobs using PostScript print jobs Standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto default The printer processes print jobs from computers using either Windows or Macintosh operating systems 3 8 Service Manual USB
111. inter on Printhead On the controller card verify 24 V dc on pin 5 at J13 and 5 V dc on pin 7 at J14 Verify grounds on pin 4 at J13 and on pins 2 6 and 8 at J14 If voltages or grounds are incorrect check the controller card See Controller card service check on page 2 82 for more information f voltages are correct replace the printhead comes with cables Transfer roll service check FRU Action N Transfer roll Check transfer roll area for debris and clean area as necessary Verify continuity between the spring below the left side bearing and the transfer roll shaft Verify continuity in the spring and the cable connection on the LVPS HVPS Inspect the roll for signs of wear or damage and replace if necessary Diagnostics all models 2 111 2 112 Service Manual 3 Diagnostic aids Since the operator panels differ you need to determine which model you are servicing and begin in the section below Model E240 and E240n go to Accessing service menus on page 3 2 e Model E340 and E342n go to Accessing service menus on page 3 14 Diagnostic aids 3 1 Diagnostic aids E238 E240 and E240n Accessing service menus enter normal mode Open the front cover Press and hold both 4 and buttons pressed Close cover once the light is displayed Diagnostics 1 Turn off the printer The diagnostic group
112. inthead metal frame 4 Use a small shank Phillips screwdriver to remove the screw 5 Restrain the spring as the latch is removed Repair information 4 21 Exit sensor removal on the fuser 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 46 for more information 2 Unplug the exit sensor at J17 on the controller card 3 Push the shaft A to the right using your right thumb against the inside gear surface and your left index finger against the opposite end of the shaft Warning There will be some lubricant on the gear and shaft Be sure to wipe hands clean with each contact to prevent spreading lubricant to other areas 4 22 Service Manual 4 Align the flat portion on the right end of the shaft with the opening of the bearing support and lift the right end of the shaft through the support 5 Swing the shaft away from the printer to expose the sensor flag 6 Remove the two screws B securing the fuser Bn EY 44444 Repair information 4 23 7 Slide the fuser out just enough to access the screw holding the sensor 8 Unsnap the sensor from the bracket 9 Observe the orientation of the flag C and spring D before replacing units C D 10 Remove the sensor and its attached cable 4 24 Service Manual 11 Loosen the screw E that secures the bracket to remove the cable Repair information 4 25 Fan removal 1 Open the right si
113. ion lseseeeeee n III 2 1 Saltus d uestra Qo cuia ado RE eg Pauca Ce 2 1 Diagnostics E238 E240 and E240n 2 2 Power On Self Test POST sequence else 2 2 Light patterns and error messages 2 eee eee 2 3 Common primary light patterns ooooococrnnonnoommmo o 2 4 Common secondary light patterns eee eee 2 8 Secondary errors paper jams eee ee eee 2 12 Additional information primary codes 2 13 Additional information secondary error COdeS oooooommo 2 24 lee Sii a EE 2 36 Diagnostics E340 and En o 2 50 Power On Self Test POST sequence cece eee ene e ee en eee 2 50 Overview of the operator panel and menus 2 51 Indicator light Ee o ii ERC aaa do 2 51 BUON Sica io EE EEN o E D RR Jeger da AEN Eeer 2 52 Diagram of the printer Menus leen 2 54 Messages and error CodeS eee eee ne 2 55 User attendance messages 2 55 Paper jam messages 2 64 Service error codes ints ii eee AR Wed NEEN S Roe cu n ML 2 65 S b ertor codes ves o a Uu a ERE EP TEST 2 68 Diagnostics all models 9 2 79 Symptom tables ssis aua ram male a kt RR non e n DR nn X wade Qm A 2 79 POST symptom Table leeren nnn 2 79 Printer symptom table lees nn 2 79 Service checks ec ea Sacoe sea Gia e recs ea em EMI ETE E 2 81 Cooling fan service check llle 2 81 Controller card service check eee eee eee 2 82
114. is menu displays group are used to configure a printer for operation See Available menus on page 3 15 Diagnostics 1 Turn off the printer The Diagnostics Mode group Mode 2 Press and hold Go and contains the settings and Return operations used while f manufacturing and servicing 3 Turn on the printer the printer 4 Release the buttons when See Available tests on Performing Self Test page 3 19 displays Printing menus To print a listing of the menus 1 At the Ready prompt press Menu until Utilities appears Press Select 2 3 Press Menu until Print Menus appears 4 Press Select 3 14 Service Manual Configuration menu CONFIG MENU Entering Configuration Menu Turn off the printer Turn on the printer Aog m ct Press and hold Select and Return Release the buttons when Performing Self Test displays The message CONFIG MENU displays on the top line of the operator panel Available menus Reset PC Ont See Reset PC Cnt on page 3 16 Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 16 Panel Menus See Panel Menus on page 3 16 PPDS Emulation See PPDS Emulation on page 3 16 Download Emuls See Download Emuls on page 3 17 Demo Mode See Demo Mode on page 3 17 Factory Defaults See Factory Defaults on page 3 17 Energy Conserve See Energy Conserve on page 3 17 ERROR LOG pr
115. joka toimii aaltoalueella 770 795 nanometri Laserj rjestelm ja kirjoitin on suunniteltu siten ett k ytt j ei altistu luokan m rityksi voimakkaammalle s teilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle Al katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 andra lander uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass IIIb 3b som best r av en laserenhet av gallium arsenid pa 5 milliwatt som arbetar i vaglangdsomradet 770 795 nanometer Lasersystemet och skrivaren r utformade s att det aldrig finns risk f r att n gon person uts tts f r laserstr lning ver Klass I niv vid normal anvandning underhall som utf rs av anvandaren eller annan f reskriven serviceatgard Xli Service Manual Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1
116. l PH lock expectation 1 is lock assumption that proved to be wrong 200 2 72 Service Manual Sub error codes continued First 6 bytes sub error code data xx can be any value Explanation Possible error message 84 xx 27 x1 x2 x3 Manual feeder sensor never became uncovered from the sheet ahead x1 media size x2 media source x3 last measured gap at input sensor gap ahead of PageAhead 84 xx 28 x1 Media never reached the input sensor but was detected at manual feeder sensor x1 last measured gap at input sensor gap ahead of PageAhead 84 xx 29 x1 x2 x3 Media too long over manual feeder sensor x1 media size x2 source x3 LastDetectedSize Possible causes include Multiple sheet feed Media too long Media was prestaged 84 xx 2A 00 00 00 Media detected in manual feeder sensor when not expected Possible causes include Insertion of paper when motor is running Prestaged media in tray 84 xx 2B 00 00 00 Could not detect the end of a sheet at the manual feeder sensor Possible causes include Very small interpage gap Excessive bounce of manual feeder sensor Diagnostics E340 and E342n 2 73 Sub error codes continued First 6 bytes sub error code data xx can be any value Explanation Possible error message 84 xx 2C x1 x2 x3 Unrecoverable no gap jam Engine detected no gap at the ma
117. l canceled Parallel Wrap PUBHHHHE N n P A4HHHHHE represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F HHAF represents the number of times the memory test has failed and finished with errors Initially 00000 displays with the maximum fail count being 99 999 Each time the test finishes the screen updates If the test passes the pass count increases by 1 however if the test fails a message displays for approximately three seconds One of the following failure messages may display Sync Busy Error Byte Interrupt Request Error Strobe Interrupt Request Error Init Fail Error Init Busy Error Host Busy Error RAM Data FF Error RAM Data AA Error RAM Data 00 Error RAM Data 55 Error DMA Count Error DMA Address Error DMA Interrupt Error DMA Memory Error Diagnostic aids E340 and E342n 3 25 DMA Background Error Clear Init Rise Error False Init Rise Error False Init Fail Error Autofeed Rising Interrupt Error Clear Autofeed Rise Error False Autofeed Rise Error Autofeed Failing Interrupt Error Clear Autofeed Fail Error 6 Once the maximum count is reached the test stops The power indicator goes on solid and the final results display Press Return or Stop to exit the test Input tray tests Feed Tests input tray These tests are used to determine if the input tray sen
118. letter legal paper labels 50 transpar executive encies folio statement Universal Tray 2 A4 A5 Plain paper 60 163 g m 550 paper JIS B5 transparencies 16 43 Ib 50 labels Ee letter legal paper labels 50 transpar E340 executive encies folio card stock E340n only statement Universal Manual A4 A5 Plain paper 60 163 g m 1 sheet feeder JIS B5 transparencies 16 43 Ib letter legal paper labels executive card stock folio statement Universal 73A 9 10 Envelopes DL C5 B5 other a Universal size range 76 216 x 127 356 mm 3 0 8 5 x 5 0 14 0 in includes 3 x 5 in cards D Dual web integrated or vinyl labels are not supported Card stock up to 90 Index Grain short is recommended d Maximum and minimum sizes for other envelopes are 98 4 x 162 mm to 176 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in General information 1 7 Tips on preventing jams You can avoid most paper jams by correctly loading paper and specialty media The following hints can help you avoid paper jams Do not load wrinkled creased or damp paper Never mix media types within a tray Flex fan and straighten paper before you load it Do not exceed the maximum stack height Push all trays firmly into the printer after loading them Make sure the guides in the trays are positioned snugly against the paper or specialty media Do not re
119. ller card Check for excessive toner buildup on the surface of the thermistor Clean as necessary With the printer unplugged disconnect the thermistor cable from J16 on the controller card Measure the resistance of the thermistor The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when the thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary Hot fuser service check Note Ensure correct lamp is installed FRU Action A Fuser AC cables LVPS HVPS Fuser Measure the resistance of the thermistor The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary Diagnostics all models 2 89 LVPS HVPS service check FRU Action LVPS portion of board Fuses that open typically indicate a faulty LVPS HVPS Use the voltage meter to verify the appropriate LVPS HVPS voltage at the printer end of the power cable Remove the LVPS HVPS assembly from the printer Check continuity on the fuses If either fuse has opened replace the card Ensure the switch is off and plug the power cord into the card Turn the switch on CAUTION The card has several points where AC voltage is exposed Carefully veri
120. lues on page 5 4 or replace the controller card See Controller card removal on page 4 15 Note The main motor is not a service part Diagnostics all models 2 91 Operator panel service check models E238 E240 and E240n Inspect the operator panel cable for damage Make sure the cable is plugged in securely Run POST and check each light for proper operation See Power On Self Test POST sequence on page 2 2 LED Operator panel service check FRU Action Operator panel LED Buttons Open controller card cage and locate the operator panel connector at J19 Check for continuity between pins 1 and 2 of the cable as you press the Continue 4 button Similarly check the continuity between pins 1 and 6 of the cable while pressing Cancel Y If continuity is not present replace the operator panel Note Check margin alignments after replacing the operator panel assembly If margin errors are unacceptable corrections can only be made through software Contact the next level of support 2 92 Service Manual LED Operator panel service check continued FRU Action Operator panel LED Controller card Warning Do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new and replaced at the sa
121. m For example 3 1 indicates assembly 3 and the item number 1 Part number identifies the unique number that identifies this FRU Units mach refers to the number of units actually used in the machine or product Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration PP Parts Packet in the parts description column indicates the part is contained in a parts packet Model information used in the parts catalog pees Description 4511 000 Lexmark E238 4511 100 Lexmark E240 4511 410 Lexmark E240n network 4511 600 Lexmark E340 4511 610 Lexmark E342n network Parts catalog 7 1 Assembly 1 Covers 7 2 Service Manual Assembly 1 Covers Asm Part Units Units Description Index number mach FRU 1 1 40X1335 1 Top cover assembly 2 40X1339 1 Rear cover assembly 3 40X1320 1 Right side cover 4 40X1341 1 Optional media drawer assembly no tray 5 40X1342 1 Optional tray 2 6 40X1340 1 Main tray 7 40X1336 1 Left side cover 8 40X1356 1 15 Language overlays 9 40X1357 1 1 LCD bezel E340 cover 9 40X1327 1 1 LCD bezel E342n cover 10 40X1309 1 Front access cover assembly E340 E342n 11 40X1310 1 Front access cover assembly no logo E238 E240 E240n 12 40X1354 1 Springs ACM and front access d
122. m messages Message Explanation 200 Paper Jam The input sensor under print cartridge is covered Remove Cartridge too long is covered during POR or is covered when Go is pressed after clearing a different jam or problem The exit sensor could also be covered Remove the print cartridge and open the rear door to remove the media 201 Paper J Paper is jammed between the printer input and Remove Cartridge exit sensor Remove the print cartridge to clear the paper path o 202 Paper Ja The exit sensor is either covered during POR or Open Rear Door covered too long Open the rear door to access the jam area 241 Paper Ja Paper is jammed between Tray 1 and the input Check Tray 1 sensor 242 Paper Ja Tray 2 pass thru sensor is covered during Check Tray 2 warm up Try opening Tray 2 If the tray is difficult to remove then you may have to remove the tray above 251 Paper Jam Sensor at the manual feeder indicates paper is Check Manual Feeder stuck in the path Remove the paper and check the flag sensor 2 64 Service Manual Service error codes Service error codes are generally non recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition Service error codes 9xx Error Description Action 900 Service Server firmware problem Contact the RIP software next level of support
123. me time Lights If none of the lights come on make sure the cable is properly connected to the controller card and the controller card has input voltage to it Verify 24 V dc on cable pin 8 at J4 Check for 5 V dc at J19 pin 5 See Controller card service check on page 2 82 If these voltages are not correct replace the controller card If these voltages are correct replace the operator panel If more than one light does not turn on or an individual light stays on solid during POST replace the operator panel If all lights are dim and operate erratically during POST or all lights come on and stay on solid during POST replace the FRUs in the following order one at a time Controller card Operator panel Operator panel service check models E340 and E342n Inspect the operator panel cable for damage Make sure the cable is plugged in securely Run POST and check for proper operation See Power On Self Test POST sequence on page 2 50 LCD operator panel service check FRU Action Operator panel LCD Enter Diagnostics mode turn off the printer restart while holding Return and Go and press Menu until HARDWARE TESTS display The first two items LCD Test and Button Test interactively test the screen and buttons The LED below the Menu button is not tested but can otherwise be checked during POR Also it flashes when the printer is working and stays on steady at Read
124. meant to be used in another geographic region M 00000 2DE 4 H the print cartridge is not installed install it H the print cartridge is installed remove it and install a new print cartridge See secondary codes Print cartridge errors on page 2 28 2 20 Service Manual Invalid engine code Invalid network code Light pattern Meaning Action The code in an internal Download valid network print server has not code to the internal print been programmed or server the programmed codeis Press lt twice quickly to not valid see the secondary error code Y O L o D o Programming engine code Programming system code Light pattern Meaning Action New code is being Wait for the message to loaded into the engine clear When the printer has or firmware code flash finished loading the code it performs a soft reset Es M 000 T Diagnostics E238 E240 and E240n 2 21 Cancel job Reset printer Light pattern Meaning Action The current print job is canceled The printer is resetting to the user default settings Any active print O Wait for the message to clear ar jobs are canceled a A user default 1 0 setting remains in D effect until changed Y or until restored to factory default settings Service error Light pattern Meaning Action
125. media source 10 Manual feeder 11 Tray 1 12 Tray 2 e media size 1 Letter 2 Legal 3 B5 4 A4 5 Executive 6 A5 7 Custom size 92734 in envelope A 9 Envelope B 10 Envelope C 8 661 in Envelope D C5 Envelope E B5 Envelope F Legal envelope Diagnostics E340 and E342n 2 69 Sub error codes First 6 bytes sub error code data xx can be any value Explanation Possible error message 84 00 22 x1 x2 00 Indicates the media reached the image point before EP leading edge state machine was ready x1 leading edge of media state x2 trailing edge of media state 200 84 01 22 xl x2 00 Media reached the image point before EP trailing edge state printer was ready x1 EP leading edge state x2 EP trailing edge state 200 84 x1 30 x2 x3 x4 Motor head transport motor error x1 motore type x2 error code x3 TimWatchingHallCount x4 TimeWatchingHallPeriod 84 1x 2D x2 x3 x4 Misidentified no gap jam Engine detected no gap at the manual feeder sensor attempted to open the gap by stopping the feed rolls trailing edge was seen at the input sensor manual feeder sensor is no longer covered x1 x2 page ahead s expected length x3 x4 Page ahead s measured length 84 xx 00 x1 IEK This code indicates that the input sensor is still actuated from the first sheet and the second sheet is ready to arrive at the sensor x12FsyncFall flag for Page Ahead x2 media source x3 last
126. move paper trays while a job is printing Wait for a Load Paper or Ready light sequence or message before you remove the tray Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossing Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in the sealed position Use only recommended paper Refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which paper provides optimum results for the current printing environment Tools The removal and adjustment procedures require the following tools and equipment Magnetic tip Phillips screwdrivers large and small Volt ohmmeter 1 8 Service Manual Acronyms ACM ASIC CBM CRC DEV DIMM ECC EEPROM ENA ESD FRU HBP HVPS LCD LED LVPS NVRAM PC PCL POR POST PPDS PRC PSO RIP TAR SDR USB V ac V dc Autocompensator Mechanism or paper feed Application Specific Integrated Circuit Complete Bill Of Material Cyclic Redundancy Check Development Roll of print cartridge photoconductor System Dual In Line Memory Module Error Correction Code Erasable Electrically Programmable Read Only Memory External Network Adapter
127. ms check the controller card See Controller card service check on page 2 82 for more information Replace controller card as necessary Paper trees wrinkles stacks poorly or curls FRU Action Fuser This problem is most likely due to a worn backup roll It causes the printer to run hotter than required for the media being printed Excessive heat can cause paper treeing problems poor stacking or curl 2 96 Service Manual Parallel port service check models E238 E240 and E240n 1 Perform a print test to make sure the printer prints correctly Verify x is on then press lt gt to print menu settings 2 Be sure the printer cable is designed for bidirectional printing 3 Be sure the user s application is set up correctly If the internal print test page prints correctly the user s application printer driver is set up correctly and the correct bidirectional parallel cable is installed but the printer still fails to print on command from the host computer replace the controller card Parallel port service check models E340 and E342n 1 Perform a print test to make sure the printer prints correctly See Print quality pages Prt Quality Pgs on page 3 23 2 Be sure the printer cable is designed for bidirectional printing 3 Be sure the user s application is set up correctly 4 Using an extra long parallel cable may require some adjustment in the Par S strobe
128. nect the cable connector 7 Extract the fuser power cable from the LVPS HVPS side Note Be sure to slide the insulation back in place after reconnecting the cables Repair information 4 33 Input roller clutch and lever removal autocompensator clutch 1 Remove the left side cover See Left side cover removal on page 4 9 2 Place the printer on its right side Protect the cover from being marred 3 Remove four screws in the gear train metal cover 4 Remove the screws B from the shaft of the input roller clutch assembly and the lever pawl 5 Remove the clutch assembly and the lever If the pieces come apart they can be easily reassembled if necessary 4 34 Service Manual Input sensor 1 removal 1 Open the right side cover 2 Disconnect the sensor cable at J9 on the controller card front near top of card 3 Carefully place the printer on its top 4 Using a small shank screwdriver remove the screw A behind the ACM autocompensator pivot which holds the paper sensor in place 5 Remove the sensor assembly 6 Reinstall the sensor so that the flag is spring loaded against the page as it advances in its path 7 Verify the cable is captured and out of the paper path Repair information 4 35 Input sensor 2 manual feed removal 1 Open the right side cover See Right side cover removal on page 4 12 for more information 2 Disconnect the
129. nnector pin values Also see the wiring diagram at back of book These values were measured with all connections made pluggea or with only one connector at a time unplugged to expose the pins Always disconnect and connect with the printer power off Otherwise the values below may not match Value Value Connector Pin plugged unplugged Comments J2 1 4 5 V dc 5 V dc Without tray 2 attached 2 A O mode 6 Ground Ground 3 5 Signal Signal J3 1 3 24 V dc 24 V dc Manual and paper feed 2 4 124 V dc 0 V dc solenoids Ready mode J4 1 2 0 V dc Main power LVPS HVPS Ready Ee eae pee 5 6 Signal card 7 Ground 8 9 24 V dc 10 Signal 11 5 12 14 Ground 13 Signal J5 USB port J6 Network port Ethernet J7 Parallel port 5 4 Service Manual Value Value Connector Pin plugged unplugged Comments J8 1 3 3 V dc Ready mode main motor drive 2 3 3 V de 3 3 3 V dc 4 3 3 V de 5 Ground Ground 6 5 V dc 5 V dc 7 8 9 24 V dc lt 24 V de J9 1 1 1 V dc 5 V dc Input sensor Ready mode 2 5 V dc 5 V dc 3 Ground Ground J10 1 2 Signal Signal Smart chip J11 1 Signal Signal Toner low sensor 2 Ground Ground 3 Signal Signal J13 1 Mirror motor Ready mode 2 3 5 V dc 5 V dc 4 Ground Ground 5 24
130. not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 Removal procedures Note 1 Remove the toner cartridge and paper tray before removing other printer parts The toner cartridge should be protected from light while out of the printer 2 We recommend disconnecting all external cables from the printer to prevent damage during service Unless otherwise stated reinstall the parts in reverse order of removal 4 When reinstalling a part held with several screws start all screws before final tightening Covers Extender cover removal 1 Locate the latches on the left and right sides of the extender cover 2 Push the latches and pull the cover away from the rear of the printer Front access cover removal E238 E240 and E240n 1 Open the front access cover 2 Place thumbs on the inside of the respective hinge 4 2 Service Manual Force the left hinge out of its socket and relax it above the socket Force the right hinge out of its socket and lift it above the socket Warning Do not pull the fuser link out of the printer any farther than when the door is fully open Otherwise the link extension may dislodge the cartridge coupler 5
131. nual feeder sensor attempted to open the gap by stopping the feed rolls but no trailing edge was ever seen at the input sensor x12media size x2 media source x3 LastdetectedSize 84 xx 2D x1 x2 x3 Misidentified no gap jam Engine detected no gap at the manual feeder sensor attempted to open the gap by stopping the feed rolls trailing edge was seen at the input sensor manual feeder sensor is no longer covered x12media size x2 source x3 LastDectedSize 84 xx 2E x1 x2 00 Failed no gap jam recovery Engine detected no gap at the manual feeder sensor opened the gap by stopping the feed rolls but never saw the leading edge of the second page at the input sensor x1 RecoveryStatus x2 source 84 xx 2F xl x2 x3 Laser servo never started due to potential conflict with the transfer servo x1 bit 0 transfer servo started bit 1 transport started x2 x3 transfer Servo count value Possible causes are Slow or missing transport motor positional feedback Media arrives too early at the input sensor 200 2 74 Service Manual Sub error codes continued First 6 bytes sub error code data xx can be any value Explanation Possible error message 84 xx 30 00 00 00 Input sensor never became uncovered from page ahead while trying to feed media out of path during warm up Paper originally detected at option tray pass thru sensor Clear the media or debris
132. oaded resources fonts macros and symbol sets in printer memory RAM are deleted Resources in flash memory are unaffected Hex Trace Help isolate printing Off default problems when On unexpected characters print or characters are missing Hex Trace helps determine if there is a problem with the language interpreter or the cable by providing information about what the printer is receiving To exit Hex Trace turn off the printer 3 6 Service Manual Setting Use setting to Values Print Quality Help isolate print quality problems such as streaking Four Test Pages pages print to help evaluate print quality A text page with printer information cartridge information current margin settings and a graphic One page is gray with graphics one is black and one is blank Reset Photo Return the photoconductor counter to zero E The replace photoconductor message should be cleared only when the photoconductor kit has been replaced Setup Use the Setup menu to configure how the printer formats the end of a line depending on the computer system being used Menu item Use setting to Values Demo Mode Put printer into demo Deactivate default mode where internal sheets print with each press of p Activate To deactivate turn the printer off and re enter configuration group Set to deactivate Auto CR Specify whether the Off default After LF pr
133. on Cooling fan service check FRU Action Cooling fan Make sure the fan cable plug is properly seated at J18 controller card Turn the printer off and disconnect the cooling fan cable from the controller card Turn the printer on Within a few seconds the controller card assembly should apply between 24 V dc to pin 2 If voltage is present and the fan is not turning replace the cooling fan If the fan still doesn t function replace the controller card Note The fan speed is controlled by a module on the printed circuit board Between 8 V and 24 V dc are constantly supplied at pin 2 418 Pin 1 is ground while pin 3 receives feedback from the fan motor If voltage is not present check the cables and all connections Diagnostics all models 2 81 Controller card service check Controller card service check FRU Action Controller card assembly POST Power On Self Test Note With all cables connected the printer should complete POST within approximately 30 seconds in the following sequence For models E238 E240 and E240n see Power On Self Test POST sequence on page 2 2 lf some lights are on or flashing see Common primary light patterns on page 2 4 to determine action required For models E340 and E342n see Power On Self Test POST sequence on page 2 50 If error messages are posted see Messages and error codes on page 2 55 If the
134. ont con us pour impossible dans des conditions normales d utilisation d entretien par l utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe IIIb 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Laser notices ix Avisos sobre el l ser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos l ser de Clase 1 establecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re ne todas las condiciones expuestas en la norma IEC 60825 1 para productos l ser de Clase 1 Los productos l ser de Clase no se consideran peligrosos La impreso
135. oor 13 40X1359 1 Logo plate cover E238 13 40X1311 1 Logo plate cover E240 13 40X1312 1 Logo plate cover E240n Parts catalog 7 3 Assembly 2 Electronics 7 4 Service Manual Assembly 2 Electronics Asm Part Units Units Index number mach FRU Description 2 1 40X1303 1 Laser mirror printhead assembly E238 E240 E240n 1 40X1304 1 Laser mirror printhead assembly E340 E342n 2 40X1300 1 Fuser assembly 110 V 2 40X1301 1 Fuser assembly 220 V 2 40X1302 1 Fuser assembly 100 V 3 40X1325 1 Exit sensor assembly 4 40X4731 1 1 Fuser upper exit assembly and fuser top cover 5 40X1333 1 Miscellaneous cable assemblies Fuser power Toner sensor LVPS HVPS to controller Main drive motor 6 40X1323 Input 41 sensor assembly 7 40X1326 Cover open sensor assembly 8 40X1328 Cooling fan 9 56P2076 Toner level sensor RO 10 40X1305 10 40X1306 10 40X1307 10 40X1308 11 40X1316 A A a sch ln sch sch 2 12 40X1315 1 12 40X1358 1 13 40X1317 1 13 40X1318 1 14 40X1324 1 Controller card E238 E240 Controller card E240n Controller card E340 Controller card E342n LED operator panel assembly E238 E240 E240n LCD operator panel assembly E340 E342n LCD operator panel assembly Katakana LVPS HVPS card assembly 110 V LVPS HVPS card assembly 220 V Input 42 sensor assembly manual Parts catalog 7 5 Assembly 3 Frame f k D f LY pj 7 6 Servic
136. or panel See page Diagnostics E340 and E342n on page 2 50 Overview of the operator panel PS D LCD Menu Select Return Stop G 5 Light Tre Press Go to resume printing Press Menu to move forward and backward through the menu selections Press Return to go one level back in the menu Press Select to indicate the menu or selection you choose Press Stop to cancel the job currently printing Light indicates Busy flashing or Ready on steadily General information 1 3 Specifications Memory 4511 000 4511 100 4511 410 4511 600 4511 610 Item Lexmark Lexmark Lexmark Lexmark Lexmark E238 E240 E240n E340 E342n Base memory 16MB 16MB 32MB 32MB 32MB Maximum 80MB 80MB 160MB 160MB 160MB memory Flash support v v Print speed 4511 000 4511 100 4511 410 4511 600 4511 610 Media Size Lexmark Lexmark Lexmark Lexmark Lexmark E238 E240 E240n E340 E342n Letter 8 5x 25 ppm 27 ppm 27 ppm 30 ppm 30 ppm 11 in A4 210 x 24 ppm 26 ppm 26 ppm 28 ppm 28 ppm 297 mm Speed measured on media from tray 1 simplex and at 600 x 600 dpi 1 4 Service Manual Connectivity and compatibility 4511 000 4511 100 4511 410 4511 600 4511 610 Item Lexmark Lexmark Lexmark Lexmark Lexmark E238 E240 E240n E340 E342n Data stream
137. ot roll This buildup may transfer to the backup roll later transferring to the back of the paper Inspect the hot roll and backup roller for signs of contamination Replace the fuser as necessary Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of printed pages Inspect the transfer roll for contamination and replace as necessary 2 104 Service Manual Solving print quality problems Print quality problems Problem Action Light or blurred Light print characters The toner cartridge may be getting low on toner Remove the toner cartridge and print cartridge assembly Shake it from side to side to redistribute the toner Reinstall it and recheck for condition Make sure you are using recommended print media see media types and sizes in the User s Reference Use MarkVision to define the custom type setting for media type media texture or media weight The toner cartridge or PC Kit may be defective Replace the PC Kit first and recheck Blurred characters Blurred images including characters are usually caused by a defective printhead See Light print on page 2 103 Toner smudges Make sure the paper is straight and appear on the front or unwrinkled back of the page Replace the PC Kit and recheck before replacing the toner cartridge See Toner on back of page on page 2 104 for more information
138. ove the paper from Tray 1 or the optional Tray 2 and fan it Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference The paper fails to feed from Tray 1 Remove the paper from Tray 1 and fan the paper Make sure Tray 1 is selected from the printer driver For E340 E342n make sure the proper tray and paper type is selected from the printer Do not overfill the tray Check the condition of the rubber on the paper feed rolls Verify clutch for ACM is functioning correctly The paper fails to feed from the optional Tray 2 Make sure the correct tray and paper type are selected from the driver For E340 E342n make sure the correct tray and paper type is selected from the printer Make sure the tray is pushed all the way in Remove the paper from the optional Tray 2 and fan it Check the rubber on the paper feed tires Check the paper path in the tray for burrs or debris that may hinder paper movement Make sure the paper does not exceed the stack height indicator The Load Paper light is on even though there is paper loaded in the optional Tray 2 Make sure the tray is pushed all the way in Press lt gt or Go The printer does not print after a paper jam has been cleared Clear all jams Press and release lt gt E238 E240 E240n or Go E340 E342n or open and close the printer cover to restart the printer
139. owing before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic cards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the printer Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the System ground point This discharges any static electricity in your body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the MFP cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are
140. print media 1 8 service check 2 98 solving 2 105 printer symptom table 2 79 printhead parts catalog 7 5 removal 4 48 service check 2 111 Protocol E238 E240 n 3 8 Q Quick Test E238 E240 n 3 11 E340 E342n 3 21 3 22 R registration E340 E342n 3 21 Reinit NVRAM E238 E240 n removals autocompensator clutch 4 34 controller card 4 15 cover opensensor 4 18 covers extender 4 2 front access cover 238 E240 n 4 2 E340 E342n 4 5 front access cover logo E238 E240 n 4 27 left side cover 4 9 rear cover 4 10 right side cover 4 12 top cover 4 14 developer drive coupling assembly 4 20 door latch assembly 4 21 exit sensor 4 22 fan 4 26 fuser 4 28 fuser idle gear links 4 30 fuser power cable 4 32 input roller clutch and lever input sensor 1 4 35 input sensor 2 manual feed LCD bezel E340 E342n 4 37 LVPS HVPS card assembly 4 41 LVPS HVPS to controller card cable 4 43 manual feed clutch assembly 4 44 3 13 4 34 4 36 operator panel E238 E240 n 4 40 operator panel LCD E340 E342n 4 39 paper exit guide assembly 4 46 paper feed rollers 4 47 printhead 4 48 procedures 4 2 toner level sensor cable E340 E342n 4 49 toner level sensor E340 E342n 4 49 transfer roll 4 50 transport motor cable 4 51 Reset Factory Defaults E238 E240 n 3 6 E340 E342n 3 29 reset maintenance page counter E238 E240 n 3 7 reset NVRAM E238 E240 n Reset PC Counter 3 2 E238 E240 n 3 7 E340 E342n 3 16 S sa
141. r attendance messages 2 55 ESD sensitive parts 4 1 F Factory Defaults E340 E342n 3 17 fan parts catalog 7 5 removal 4 26 service check 2 81 Flash Test E340 E342n 3 28 frame parts catalog 7 6 fuser parts catalog 7 5 removal 4 28 service check 2 87 Fuser Temp E340 E342n 3 31 G Gap Adjust E340 E342n 3 31 H handling ESD sensitive parts 4 1 Hex Trace E238 E240 n 3 6 E340 E342n 2 54 History E238 E240 n 3 13 E340 E342n see error log 3 33 input feed tests E340 E342n 3 26 input sensor tray tests E340 E342n df input source tests 3 22 input source tests E340 E342n 3 22 L laser notices iv vii LCD operator panel 4 39 LCD Test E340 E342n 3 23 LED operator panel 4 40 light patterns E238 E240 n additional information 2 13 description 2 3 primary 2 4 secondary 2 8 service codes 2 36 lights 1 2 locations front views 5 1 rear views 5 2 logo removal 4 27 LVPS HVPS cable removal 4 43 parts catalog 7 5 removal 4 41 service check 2 90 maintenance approach 1 1 manual feed clutch assembly 4 44 input sensor 2 4 36 print media types and sizes 1 7 mark history E238 E240 n 3 13 menus E238 E240 n accessing service menus 3 2 configuration menu 3 3 diagnostics mode 3 4 printing 3 2 E340 E342n accessing service menus 3 14 configuration menu 3 15 diagnostic mode 3 19 numerical values 2 52 printing 3 14 Index 1 3 messages E238 E240 n paperjams 2 24 service error codes 2 3
142. r exit sensor flag This may also be caused by erratic operation of exit sensor flag or exit sensor or a defective piece of media 202 89 xx 04 x1 x2 00 The exit sensor never actuated from the sheet going through the fuser before the next page entering the sensor x12media size x2 GeneralFlags1 202 89 xx 0D 00 255903 The fuser exit sensor bounced x2 x3 paper path location Check the exit sensor for correct operation Check the sensor cable to J16 on the controller card Also the controller card may be failing 202 8A 39 x1 x2 x3 x4 Printhead driver IR LE at image point based on lock assumption that proved to be wrong x1 printead type x2 1 if lock x3 x4 time since printhead start 2 76 Service Manual Sub error codes continued First 6 bytes sub Possible error code data 5 Explanation error xx can be any message value 8D 00 00 00 The fuser exit sensor was never activated 201 00 00 by the leading edge of the media fed through the printer This error can be displayed after a 201 paper jam This can be caused by a defective fuser exit sensor assembly Note Enter the diagnostic tests menu select Base Sensor Tests select Output Sensor Test and check the fuser exit sensor for correct operation If the test fails check the cable connection to J17 on the controller card 8D 00 01 00 User pressed Go or Continue after an 201 00 00
143. ra contiene en su interior un l ser de Clase IIIb 3b de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n dise ados de forma que ninguna persona pueda verse afectada por ning n tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declarac o sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamentac o DHHS 21 CFR Subcapitulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe nao sao considerados perigosos Internamente a impressora cont m um produto laser da Classe IIIb 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiac o laser superior a um n vel de Classe durante a operac o normal a manutenc o feita pelo utilizador ou condic es de assist ncia prescritas X Service Manual Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I Voor de Verenigde Staten zijn deze eis
144. rea or function which has the error Additional tertiary codes used for service see Service tertiary error codes on page 2 40 indicate specific errors See Service codes on page 2 36 Double Click Y O i 4 O 1 6 SI ob Qon EF o o Primary Secondary Codes Codes Note If you send data to the printer and all lights flash immediately and double clicking does not change the display there may be a code problem Contact the next level of support Diagnostics E238 E240 and E240n 2 3 Common primary light patterns See Overview of the operator panels on page 1 2 for icon information o Light on Light off Light blinking X Light blinking slowly Primary light patterns E o i S a Loy gt 3 2 zl Sg ts o oZ EP Er ov on A Soa a A ca 0 o iL SA o o Z o Oo o oc oo Oo Oo ag Qo Sg oS gos gt a o oo D Ea eo Ega 8 28 282 58 58 338 i o 5 o 500 Lights ro m2 AS6 IQ SQ iron e e D Continue e e E x Ready Toner Low Replace PC Kit D Load Paper e Y Paper Jam 1 Error 2 4 Service Manual Primary light patterns continued 61 2 eDed ees MO J9UO 81 2 aBed ees qof xejdnp jo OM epis JULI 81 c abed ees Japsa jenuew peo ZL z abed eec eipeui peo ZL z abed eec oDpuueo asu Joop eso 23 91 z abed eec euigo 1ejuud peal JON
145. removal on page 4 12 for more information 2 Unplug the sensor at J11 and extract the cable 3 Unplug the cable from the sensor Toner level sensor removal E340 and E342n 1 Open the right side cover See Right side cover removal on page 4 12 for more information 2 Unplug the cable A from the sensor Unsnap the toner level sensor from the frame and remove it through the inside of the printer Repair information 4 49 Transfer roll removal Note Handle or touch the transfer roll as little as possible 1 Open the front access cover 2 Place a sheet of clean paper around the transfer roll to protect it 3 At the right side of the transfer roll squeeze the holder arms with the left hand while lifting Stop when the holder is unlatched 4 Atthe left side of the transfer roll squeeze the holder arms with the right hand while lifting with the left hand Stop when the left holder is unlatched 5 With a hand at each end lift the transfer roll out The springs should remain in place Replace the right spring with the transfer roller FRU Reinstallation note Verify the springs are inserted into the bearings when re installing 4 50 Service Manual Transport motor cable removal 1 Remove the right cover See Right side cover AN removal on page 4 12 for more information 2 Remove the controller card cover See Controller card removal on page 4 15 for more information 3 Unplug
146. rimary indication or code For brevity this indication is not repeated in the following codes Controller software Controller software error illegal trap 90x For the other errors which indicate a faulty programming process or faulty component on the controller card replace the controller card See Controller card removal on page 4 15 Service tertiary error codes controller software Service Service tertiary secondary codes codes 90x 9 0 S 5 2 S 5 o o Be o t o Tes Jg Noe 838 Lights Soa ez o Continue a Ready Gu Toner Low Replace PC Kit D Load Paper Y Paper Jam 1 Error 2 40 Service Manual Transfer roll or tray 2 CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Code 914 indicates an error in tray 2 motor Replace the drawer Code 917 indicates a problem in the transfer roll circuitry Check the continuity from the cable connection on the HVPS high voltage power supply to the right side of the transfer roll Service tertiary error codes transfer roll Service Service tertiary secondary codes codes 91x a 5 S SE g me Lights o E o E o Continue ap Ready m G Toner Low Replace PC Kit D
147. roduto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a poss vel presenca de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de come ar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Safety information XiX Informaci de Seguretat La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les q estions de seguretat si s utilitzen peces de recanvi no autoritzades La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui Elrisc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comen ar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar Ee E e EARE PANAL EY TARAP YY Y EA pep esp aqegg Age y a erg ep rq d g az SULT EMBA PY 24 aur Pe AHA ja gos AAS yo ma ep mato ARE A BSH C
148. rrect check the controller card See Controller card on page 5 3 Verify grounds See the wiring diagram at the end of the book 2 86 Service Manual Fuser service check When toner is partially fused to the paper it is usually caused by low fuser temperature Warning Avoid handling the lamp as much as possible as it is easily broken Be careful not to touch the glass housing with bare hands because skin acids can weaken the glass Note The lamp is not a service part The line voltage to the printer must be within the following limits 100 V ac 127 V ac for the 110 V model printer 200 V ac 240 V ac for the 220 V model printer Turn the printer off and wait a few minutes for the fuser lamp to cool Turn the printer on and observe the lamp turning on during POST You can see the light from the lamp by opening the left side cover and observing the upper opening through which the fuser power cables pass Fuser service check FRU Action Unplug the printer and disconnect the fuser lamp cable plug from the LVPS HVPS board connector at CN102 Check for continuity across the fuser lamp by checking across the connector pins Fuser power cable LVPS HVPS e If there is continuity go to Step 1 Continuity Fuser If there is no continuity go to Step 2 No continuity Step 1 Continuity Turn the printer on with only the fuser power disconnected Measure the voltage at connector CN102 on the
149. rror lights show the current value of the menu item 1 Press and release Cancel to advance through the menus and menu items to the one you need 2 Press and release Continue to advance to the value you need 3 Press and hold Continue until all of the lights cycle to perform the function or to save the value 4 Press and hold Cancel until all of the Lights cycle to return to the Home menu 5 Turn the printer off to exit the menus Menus menu items and values Light On O Light off Light Blinking Value Parallel usa Network Press Continue ele o e o a Ready Data gt o o a a Toner Low del eoo oe o o o o Load Paper D e oo oo e o o o Paper Jam o oeeooo 9 Error o oooeoo ooeooeooeooe eeoeeoceeceeocee eoeeoceeooceeocc Deactivate 10 Mbps Full Duplex 100 Mbps Half Duplex 100 Mbps Full Duplex 10 Mbps Half Duplex Deactivate Activate Demo Mode Deactivate Deactivate Activate Auto CR after LF Off Standard Fastbytes Parallel Mode 2 On off On Off On On off Auto On off Auto On off Auto Auto Print Configuration Mode Instructions off On Reset Photoconductor Counter Reset Factory Defaults Print Quality Test Pages Hex Trace Off Set Card Speed Auto Auto LF after CR Off Protocol Fastbytes MAC Binary PS Auto MAC Binary PS Auto MAC Binary PS Auto PPOS Emulation off On NPA Mode Auto On off Auto NPA Mode Auto On off Auto NPA Mode Auto off Auto
150. s Protocol Honor Init Parallel Mode 2 MAC Binary PS 2 54 Service Manual Messages and error codes User attendance messages User attendance messages Message Explanation Change Cartridge Remove the print cartridge and install a new Invalid Refill cartridge Change input source This message displays when the user should custom type name change the media installed in one of the input options e input source gt Tray 1 Tray 2 Tray 3 or Manual feeder Custom Type name gt Custom 1 through Custom 6 using the MarkVision utility When the printer is prompting for one of the custom types which has been named by the user then only the custom type name is displayed on line 2 The name may be truncated to fit the display Change lt input source gt This message displays when the user should lt custom string gt change the media installed in one of the input options input source gt Tray 1 Tray 2 Tray 3 or Manual feeder custom string gt a user definable name Change lt input source gt This message displays when the user should size change the media installed in one of the input options input source gt Tray 1 Tray 2 Tray 3 or Manual feeder lt size gt letter legal B5 A4 Executive Universal A5 Folio or Statement For envelopes lt size gt 7 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope or other Envelope
151. sensor cable at J20 on the controller card 3 Carefully place the printer on its top with the front facing you 4 Remove the screw A beside and under the left pick tire 5 Remove the sensor assembly 6 Reinstall the new sensor in the same orientation as the old The flag should be spring loaded against the leading edge of an advancing sheet 7 Verify the cable is captured and away from the paper path 4 36 Service Manual LCD bezel removal 1 Open the front access cover 2 Remove the two screws A that hold the LCD bezel 3 Close the front access cover Repair information 4 37 4 Ifthe bezel will be reused stick a piece of tape B across the LCD lens and bezel Use about three inches of tape and fold the end under to form a tab to allow easy removal after reinstallation 5 Using your fingernail or sharp non marring object pull the top of the bezel away from the front access cover Carefully work the bezel away from the buttons and front access cover Note Push down on the top edge of the bezel to deflect it away from the buttons If the bezel does not easily come out open the front access cover remove the three screws holding the shield cover behind the LCD panel and release the bezel latch 4 38 Service Manual Installation note The clear lens has a molded in triangle C Install the lens so the triangle is positioned toward the LCD buttons Be sure the lens is free of debris and fingerprints
152. sible si la puerta est abierta y el dispositivo no est bloqueado Evite exponerse a la radiaci n Radia o laser irvisivel quando a tampa aberta Evite exposi o aos raios Avattaossa ja suojalukitus ohitoftaessa olet altina n kym t m ile lasers reilylle Ala katso s teeseen Osynlig laserstr ining nar denna del r ppnad och sp rrar ar urkopplade Str len r farlig Usynlig laserstr ling nat deksel apres og sIkkernedsi s brytes Unng eksponering tor str len Usynlig laserstraling ved bning nar sikkerhedsaforydere er ude af funktion Undg undszetelse for str ling Radiaci laser invisible s s obre iol tancament intem no s correcte Eviteu exposar vos hi A il a LIRR Laser notices Vii Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class lb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung d
153. sors are working correctly Observe the paper path as blank media is being fed through the printer The front access door cannot be opened during the feed test To observe the paper path open the door cover to access the manual feeder Any media that meets the specifications for the printer can be used for this test To run the Input Tray Feed Test 1 Open the manual feeder door Note Do not open the front cover 2 Select the Feed Test from the INPUT TRAY TESTS menu 3 Selectthe input source Only installed sources display but may include Tray 1 Tray 2 and Manual Feeder 4 Select Single to feed a single blank sheet or Continuous to feed blank sheets until you press Return or Stop The selected input source appears on the display lt input source Feeding 3 26 Service Manual Sensor Test input tray This test is used to determine if the input tray sensors are working correctly 1 Select the Sensor Test from the Input Tray Test menu 2 Selectthe input source Only installed sources display but may include Tray 1 Tray 2 and Manual Feeder lt input source Testing 3 Alist of sensors appears depending upon the input source selected For example if tray 2 were selected Tray 2 TP 0P P 0P TP refers to tray present sensor P refers to pass thru sensor OP indicates the sensor is open CL indicates the sensor is closed Not all sources have the same set of s
154. stic hub Repair information 4 47 Printhead removal 1 Remove the top cover See Top cover removal on page 4 14 for more information 2 Remove the right side cover See Right side cover removal on page 4 12 Notice the alignment of the printhead at each screw Unplug the printhead cables at locations J13 and J14 Remove three screws A securing the printhead to the cross brace 6 Remove the printhead Install the new printhead in the same position as the old one Always run the registration test following replacement and adjust as needed See Registration on page 3 21 Check skew caused by the printhead by printing the Quick Test For E340 and E342n see Quick Test on page 3 22 For the E238 E240 and E240n enter Diagnostic mode see Diagnostics mode selections on page 3 11 and select Continuous print simplex Tray 1 The printed test sheets have horizontal lines and two vertical lines Printhead misalignment causes skewed horizontal lines but not vertical lines that is the vertical lines will be parallel to the vertical edges If the ends of the horizontal lines on the right side drop down from the left side to the right side adjust the printhead clockwise to the printer Adjust the printhead counterclockwise if the horizontal lines rise from left to right 4 48 Service Manual Toner level sensor cable removal E340 and E342n 1 Open the right side cover See Right side cover
155. straight USA Canada NS 40X0278 1 Power cord 6 foot straight Europe and others NS 40X0288 1 Power cord 8 foot straight Argentina NS 40X0271 1 Power cord 8 foot straight United Kingdom NS 40X0275 1 Power cord 6 foot straight Israel NS 40X0274 1 Power cord 6 foot straight Switzerland NS 40X0276 1 Power cord 6 foot straight South Africa NS 40X0287 1 Power cord 6 foot straight Traditional Italy NS 40X0279 1 Power cord 6 foot straight Danish NS 40X0277 1 Power cord 6 foot straight Brazil NS 40X0282 1 Power cord 1 8M straight PRC NS 40X0270 1 Power cord 2 5M straight Japan NS 40X0280 1 Power cord 1 8M straight Korea NS 40X0281 1 Power cord 1 8M straight Taiwan NS 40X0296 1 Power cord 1 8M straight Australia Parts catalog 7 9 7 10 Service Manual Index Numerics 3x 9x attendance messages 2 4 2 58 2xx paper jams 2 24 2 64 9xx service errors 2 36 2 65 A abbreviations 1 9 acronyms 1 9 Auto CR After LF E238 E240 n 3 7 Auto LF After CR E238 E240 n 3 7 autocompensator clutch parts catalog 7 7 removal 4 34 autocompensator tires 4 47 Button Test E340 E342n 3 23 buttons E238 240 n 1 2 E340 E342n 1 3 2 52 numeric values 2 52 C cables fuser power cable 4 32 LVPS HVPS to controller card cable 4 43 Charge Roll diagnostics mode 3 31 compatibility 1 5 configuration ID E238 E240 n
156. stribute the toner Replace the toner cartridge 2 106 Service Manual Print quality problems continued Problem Action Solid black areas on Choose a different fill pattern in your software transparencies or program white streaks on e Try a different type of paper Paper designed paper for copiers gives the best quality Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge Faint images or Select a different media type or form type repetitive spots appear setting from your printer driver on the page Try a different type of paper Paper designed for copiers gives the best quality Replace the toner cartridge Pages are blank The print cartridge may be out of toner or defective Replace the cartridge You may have a software error Try turning the printer off and back on Check the printhead See Paper feed service checks on page 2 94 for more information Diagnostics all models 2 107 Print quality problems continued Problem Action The printer is on but nothing prints Make sure the toner cartridge assembly is installed properly Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of the printer e Press and release 4 to print a menu settings page E238 E240 E240n or press Menu to select Utilities Menu and th
157. t Printer If the message cannot be cleared go to Input tray s service check on page 2 64 Load lt input source lt size gt Input source Tray 1 Tray 2 or Manual Feeder Size Letter Legal B5 A4 A5 Exec Univ Folio or Stmt The following actions may be taken Load media in the indicated source Press Menu until Job Menu displays Select one of the following Cancel Job Reset Printer If the message cannot be cleared go to Input tray s service check on page 2 64 31 Missing or Defective Cart The cartridge may be missing and the front access door closed Return the cartridge The cartridge may also be defective Replace the cartridge 32 Unsupported Print Cartridge Error 32 displays when the top cover is closed and an unsupported print cartridge is detected It may take the printer 10 20 seconds to determine if the print cartridge is supported Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10 20 second interval If pages are allowed to print then they are not reprinted once a good print cartridge is inserted Replace the cartridge 33 Change Cartridge The toner cartridge has an invalid refill 2 58 Service Manual User attendance messages continued Message Explanation 35 Res Save Off Deficient Memory The printer lacks sufficient memory to enable Resource Save The following
158. tendance messages continued Message Explanation 58 Too Many This error displays when too many flash Flash Options options are installed in the printer The following options may be taken Turn off the printer and remove the extra flash options Press Go to clear the message The extra flash options are ignored 84 Photoconductor Life This message displays when the Warning photoconductor unit is near end of life Press Go to clear the message 84 Replace Photoconductor This message displays when the photoconductor is exhausted The printer is disabled until the photoconductor is replaced Replace the photoconductor 1 Turn the printer off and replace the photoconductor unit 2 Reset the page count Press and hold Select and Return while turning the printer on Release the button when Performing Self Test displays Select Reset Maint Cnt and press Select The counter is reset to zero 88 Toner Low This message displays when toner low occurs and the toner low alarm is activated Press Go to clear this message Diagnostics E340 and E342n 2 63 Paper jam messages Repeating jams or jam messages can be caused by any of the following e Faulty pick solenoids or worn cams of the solenoids Faulty flags or springs Worn backup rollers at the reference guide e Improperly adjusted reference guide Debris in the paper path Paper not of the specified length Paper ja
159. the printhead Check cables to the printhead Replace the printhead as necessary Codes 936 and 937 indicate a problem in the drive system Code 939 indicates a communication failure between the RIP and engine processors Service tertiary error codes printhead transport motor or RIP engine communication error Service Service tertiary codes printhead transport secondary motor or RIP engine communication codes s E B LES S8 E E o E 2 O 5 5 E c5 EZ pa 8 58 52 IS z ENEE It 118 l oc ry DIAZ bei Yu gt Oo O oO Lights Sa SLE SL 9 99 o Continue am Ready Gu Toner Low Replace PC Kit D Load Paper e Paper Jam 1 Error 2 44 Service Manual Service tertiary error codes printhead transport motor or RIP engine communication error continued Service teriary error codes o o o o EK E Ee x FSeo223 288 22 See ul 2s ae ZS Sas om SS D Z o E o F 2 T sPz158 I8 es 5 o o Lights SLSF Ses DE 982 D Continue H Ready 1 0 Toner Low Replace PC Kit D Load Paper Y Paper Jam Error Diagnostics E238 E240 and E240n 2 45 NVRAM failure Error codes 950 954 indicate a problem in the NVRAM nonvolatile random access memory Replace the operator panel assembly Codes 955 959 indicate a failed controller card assem
160. tion There is not enough free space in the flash memory to store the data you are trying to download S eeco oe 2DE 4 Delete fonts macros and other data stored on the flash memory to free up space e Press lt gt to clear the message and continue printing Downloaded fonts and macros not previously stored in flash memory are deleted Install flash memory with more storage capacity Press and release to cancel the print job Press and hold Y to reset the printer Unformatted flash Light pattern Meaning Action The printer detects unformatted flash memory o 0 O 6 O 72DE e Press lt gt to clear the message and continue printing The job may not print correctly Reformat the flash memory Refer to the Technical Reference on the Lexmark Web site for more information If the error message remains the flash memory may be defective and should be replaced 2 34 Service Manual Invalid engine code Light pattern Meaning Action The code in an internal Download valid engine code print server has not to the internal print server been programmed or the programmed code is not valid X O 4 D o Y Invalid network code Light pattern Meaning Action The code in an internal Download valid network code print server has not to the internal print server been programmed or the pro
161. u CONFIG MENU eee eee ee eee eee 3 15 Entering Configuration Men 3 15 Available Menus aiii Soo are ee ee reece tie Rx eee See 3 15 Reset PG Cnt ae rien ete Sen EEN ie x E 3 16 iV Service Manual Print quality pages Prt Quality Pgs ooooooooommmmmm 3 16 Panel Men s x 5x ads a EE 3 16 PPDS Emulation 5 23 m ok n a Ae em Pr yos ene 3 16 Download Em ls 5 3 x4 000 Seeerei n ba cm RR 3 17 Demo Mode NEIER NEIER IER EIS Roh mac ROBUR cam KUER EEN IR da 3 17 Factory Defaults llle n nnn 3 17 Energy Conserve eee e eee eee nnnm nn 3 17 Error st 5 ve fa iid Ne Aere ie ran ari erg EEN 3 18 Paper Prompts ins tase iia wee are eta ala n n ease KENE AE di 3 18 Env Prompts cuca a Rr xo 3 a EEN aca eR n dos e 3 18 Exit Config Menu 2 0c eee eee cence n 3 18 Diagnostics mode 2 1 eeki eee eee eee hm n 3 19 Avallable tests 1 435 a diia 3 19 Registration ss T TT 3 21 lu tra oci t ruta qc e c qa SLE noh qe dS n Ae ica ira 3 22 Hardware tests EE ehm n 3 23 Input tray tesi vai a a did aaa 3 26 Base Sensor test osred reena fuera nan aaa eer 3 28 Device tests el aa 3 28 Printer set p e i be ee a KEN NEE wwe ee CR cR n EN 3 29 LE EE 3 31 Error log ETE CD ER 3 32 Exit Diagnostics mode 3 33 Repair information lesse RII 4 1 Handling ESD sensitive parts 4 1 Removal procedures 1 cece eee eee nn nn nnn 4 2 CREME ILE 4 2 Controller card removal o oococcnconcon nnn 4 15 Cover
162. ue History Print history of errors Press and hold 4 until the lights flash to print Mark History Append a tag to the Mark history report to indicate the most recent crashes Do not mark default History Mode Postthe 976 error code to Modified default the user each time it occurs The default modified internally resets the posting but records it in the crash history A substantial number of consecutive errors result in posting 976 Every time Dump Print a hex dump if the NVRAM network NVRAM partition Press and hold lt gt until the lights flash to initiate this action Reinit Rest the network NVRAM NVRAM to factory defaults Press and hold lt gt until the lights flash to initiate this action Meditech Prevent the network card Yes Mode from accepting more than one 9100 mode No default connection at a time Diagnostic aids E238 E240 and E240n 3 13 Diagnostic aids E340 and E342n Accessing service menus There are different test menus that can be accessed during POR to identify problems with the printer Configuration 1 Turn off the printer The Configuration Menu Menu 2 Press and hold Select and group contains a set of Return menus settings and operations which are 3 Turn on the printer infrequently required by a 4 Release the buttons when user Generally the options Performing Self Test made available in th
163. uto default The printer processes print jobs from computers using either Windows or Macintosh operating systems Set Card Automatically detect the Auto default the printer Speed connection speed of your detects current network speed 10Mbps half duplex forces the printer to try to connect to the network only at 10Mbps half duplex 10Mbps full duplex forces the printer to try to connect to the network only at 10Mbps full duplex 100Mbps half duplex forces the printer to try to connect to the network only at 100Mbps half duplex 100Mbps full duple forces the printer to try to connect to the network only at 100Mbps full duplex 3 10 Service Manual Diagnostics mode selections To enter Diagnostics mode turn off the printer open the front access cover press and hold Y while turning on the printer and close the cover when the 1 light displays Print menus by pressing and holding lt gt until the lights flash Development Menu item Use setting to Value Edge to Allow a shift of all four Off default Edge margins top bottom right and left to the ER physical edge of the page printable area of supported paper Setting is ignored by PPDS interpreter Print quality Print test pages by pages pressing and holding lt gt until the lights flash Help isolate print quality problems such as streaking Four pages print A text page with printer information
164. v co 7Zyr sZ i 7ZXHnb 3b OL P AARMELTOIEF CO LEE HER RTTO 7957 77 72 3 OBHC BH 537937 07 00 MEU ad LDL PCS COLA LWATACTULS ii EOS A Odre H ES NIE lu ARM IFALTOVANVELLOL ik cH S4 2ck6oNwekco5osemncozd Chinese Laser Notice AK dT ED OL ae E EI UGE A E DHHS 21 CFR Subchapter I Xj 47 2 I 1 RIT A B9 Fe E MATABA X Wu SEGA ES Y TEC 825 ES pn TE SET HIT ABU ARRE Ek A TIED OLA SB amp A oy 28 Hb 3b HIE ERRE LES BRAM gi EG HR WE 770 795 nm 2H BMI ABRITNMHRIT CDS VE fH HEIDE ERE VB TOT AA EA EB fh I DE ES SE XIV Service Manual Korean Laser Notice erelE 1332 alo ASSO CHE DHHS 21 CFR Subchapter 39 FAS Arsh Ves D Olio 1919 Leola 1EC 825 TSS Geh 158 alo SCRA 2138 BOSC 158 doud d ses HNS How zs zm agge 5 PASS AS OLaA LLo z a o HZA 770 795 LEE n E 9 ups EE ol A Heo Class Ill 3b 4048 HFA zh MSc E aol ASHI IPs YA Hts Boll FA 47 ZS Es vm MUA Seoul 3719 Class FEY alo x 2 amp ol Apeto SC Sae T WEE YAHA oct Laser notices XV XVi Service Manual Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk
165. y Diagnostics all models 2 93 Paper feed service checks Paper jam error indication during POST FRU Action Exit sensor If the exit sensor flag is not resting within the paper exit sensor during POST the printer displays a paper jam message Make sure the flag is operating freely and is correctly installed Input sensor 1 under print cartridge assembly and Input sensor 2 manual Make sure the input paper feed sensors are working properly A stuck or incorrectly installed sensor causes this error Paper picks during POST and or continuously FRU Action ACM Check the ACM clutch for wear The solenoid autocompensator interacts with the clutch to control the motion of mechanism or paper feed clutch Manual feed clutch the pick tires If the ratchet teeth of the ACM clutch assembly are worn or broken the solenoid may not stop the ACM from rotating Replace the ACM clutch assembly if necessary Check the manual feed clutch for the same damage 2 94 Service Manual Paper picks but stops halfway through the printer FRU Action Input sensor 1 under print cartridge assembly and Input sensor 2 manual Make sure the input sensors are working properly Check for a broken or stuck flag on the input sensors Make sure the cables are seated on the controller card at J9 Tray 1 input and J20 manual input Check for about
166. y DN LJ E SO Press and release to cancel the print job e Press and hold amp to reset the printer Press and release lt gt to clear the message and continue printing 2 30 Service Manual Defective flash Light pattern Meaning Action The printer detects e Press lt gt to clear the defective flash memory message and continue printing Downloaded fonts and macros not previously stored in flash memory are deleted Install flash memory SO 6 OO O Insufficient defrag memory Light pattern Meaning Action The printer has Delete fonts macros and insufficient memory to other data in RAM free unused space in Install additional printer flash memory memory E 0 00 DE Diagnostics E238 E240 and E240n 2 31 Network interface errors Action Light pattern Meaning The printer cannot establish communication with the network 60 000 m Press lt gt to clear the message and continue printing the job may not print correctly Network or ENA connection lost Light pattern Meaning Action The printer has lost the connection to an external print server also called an external network adapter or ENA O x This light pattern is displayed if your printer O uw is connected to the o D network but it cannot N detect the print server e when you turn on the pr

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