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magicolor8650 Service Manual

1. Trouble iso Code Item Detection timing lation com Rank pliant unit C2651 EEPROM access error e An error was found when reading or writing C IU C data C2652 EEPROM access error e The error was found when reading out the IU M counter value 0 C2653 EEPROM access error c IU Y C2654 EEPROM access error _ c IU K C2A01 EEPROM access error An error was found when reading or writing Cc TC C data C2A02 EEPROM access error The error was found when reading out the TC M counter value _ Cc C2A03 EEPROM access error c TC Y C2A04 EEPROM access error _ c TCK C3101 Fusing roller separation e With the fusing roller being retracted the failure pulse of the fusing roller retraction sensor does not change even after the specified period of time has passed after the fusing retraction motor started rotating e With the fusing roller being pressed the pulse of the roller retraction sensor does not change even after the specified period of B time has passed after the fusing retraction motor started rotating During a pressure operation of the fusing roller the fusing roller is not at the pressed position even after the roller retraction sen sor counts the specified number of pulses after the fusing retraction motor starts rotat ing C3201 Fusing motor failure to e The motor lock signal remains HIGH for a turn predetermined continuous period of time B w
2. D e e n 2 ds o Confidential for internal use only do not distribute 363 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 3 17 Printer 4 color low image density A Typical faulty images magicolor 8650 A02EF4C516DA B Troubleshooting procedure Step Section Check item Result Action 1 Paper Paper is damp YES Change paper to one just unwrapped from its package Transfer belt unit Terminal is dirty YES Clean Transfer roller Transfer roller is installed properly NO Reinstall unit Transfer roller is dirty or scratched NO Change transfer roller unit 5 IDC sensor Sensor is dirty YES Clean IDC sensor and execute the stabilization Service Mode gt The problem has been eliminated NO Go to next step 6 ProcessAdjust through the adjust of Dmax ment gt Dmax Density Density Service Mode gt After the Initialize Stabi NO Go to next step ProcessAdjust sequence has been completed run 7 ment Stabili gradation adjust zation gt Initialize Stabi The problem has been eliminated NO Change image transfer belt unit 8 through the checks of steps up to 7 Change printer control board Change high voltage unit D c fo wn amp D gt fe 2 364 Confidential for internal use only do not distribute Field Ser
3. 4 5 6 Change imaging unit 7 8 288 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 2 7 P 21 Color regist test pattern failure O ike oO Relevant parts E Transfer belt unit Printer control board PRCB E PH unit D Step Action 1 Wipe clean the surface of the transfer belt with a soft cloth if it is dirty Change the image transfer belt unit if the transfer belt is damaged Change the PH unit Change PRCB AJ wy N 14 2 8 P 22 Color regist adjust failure Relevant parts IDC registration sensor MK IDCS MK Printer control board PRCB IDC registration sensor CY IDCS CY Step Action Slide out the imaging unit and reinstall it in position 2 Reinstall or reconnect IDCS MK or IDCS CY if it is installed or connected improperly 3 Check the vertical transport guide for installed position and correct as necessary 4 Change PRCB 14 2 9 P 27 Secondary transfer ATVC failure Relevant parts High voltage unit HV Image transfer entrance guide Printer control board PRCB 2nd image transfer assy Transfer belt unit Step Action Check roller opposed to the 2nd image transfer roller is grounded Clean the joint or correct if necessary 1 2 Check the image transfer entrance guide for proper installation and correct if nec
4. O O O O OIO O 0 90 0 90 Oo oO o lojojo o Confidential for internal use only do not distribute 301 magicolor 8650 D lo e n 2 ds o 14 Malfunction code Field Service Ver 2 0 Nov 2007 Relevant electrical B Code Item components units and Rank g options 3 CF131 Print TIME OUT Image transfer mal e MFP board MFPB c gt functions E CF201 startIRReadAnd An exceptional c Compress Sequence instance occurred CF202 startWorkSave Sequence due to the unex abnormal pected parameter in Cc the system F W CF203 convAPItolJCParameter page c abnormal CF204 calcCompresserUse CmpEx c pID Abnormal CF211 setParameterBandColorPlane c Table OverFlow CF212 convAPItolJCParameter page c abnormal CF213 calcExpandUse CmpExpID c abnormal CF221 startPrintOutput outputsize zero C CF222 Next request comes during c processing of startPrintOutput CF223 Next request comes during processing of startWorkLoad C Output CF614 Output sequence queue C CF624 Panel LCD date queue C CF704 Common data Delete waiting c HDD accumulated job ID queue CF724 Engine Command queue e MFP board MFPB c Engine CF734 Panel Command queue e MFP boar
5. Relevant parts Fusing unit DC power supply DCPU Printer control board PRCB magicolor 8650 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the fusing unit for correct installation _ whether it is secured in position Check the open close operation of the upper right door Check the fusing unit PRCB and DCPU for 3 proper connection and correct or change as necessary Change fusing unit Change PRCB a Change DCPU 14 5 41 C3461 Release new fusing unit Relevant parts Fusing unit Printer control board PRCB WIRING DIAGRAM Step Action F Location Electri Control signal cal component 1 Check the fusing unit for correct installation whether it is secured in position Check the fusing unit PRCB for proper 2 connection and correct or change as necessary Reinstall fusing unit Change fusing unit Change PRCB D c fo wn amp re 3 fe 2 326 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 42 C3721 Fusing abnormally high temperature detection heating side 14 5 43 C3723 Fusing abnormally high temperature detection pressurizing side Relevant parts Fusing unit DC power supply DCPU Printer control board
6. magicolor 8650 D e e n 2 ds o OJ OF 0 0 0 OF OF OF OF OF OF OF OF OF OF OF OF OF OF Confidential for internal use only do not distribute 305 14 Malfunction code Field Service Ver 2 0 Nov 2007 Relevant electrical Code Item components units and Rank options CFC19 ASIC 117 first sheet DMA25 error interruption MFP board MFPB CFC1A ASIC117 first sheet DMA26 error interruption CFC1B ASIC117 first sheet DMA27 error interruption CFC1C ASIC117 first sheet DMA28 error interruption CFC1D ASIC117 first sheet DMA29 error interruption CFC1E ASIC117 first sheet DMA30 error interruption CFC20 ASIC 117 first sheet SDC sleep illegal access error CFC21 ASIC117 first sheet watchdog timer error interruption magicolor 8650 CFC22 ASIC117 first sheet underrun at image output interface 3 CFC23 ASIC117 first sheet overflow at image input interface CFC24 ASIC117 first sheet underrun at image output interface 1 CFC25 ASIC117 first sheet PCI master detects target abort CFC26 ASIC117 first sheet master abort by PCI master CFC27 ASIC117 first sheet PCI master detects illegal setting CFC28 ASIC 117 first sheet PCI master detects retry er
7. During a warm up a zero cross signal can not be detected after the lapse of a prede termined period of time after the fusing heater is turned ON or OFF C3423 Fusing heaters trouble pressurizing side After warm up operation starts the fusing pressure roller thermistor does not detect a temperature as high as a predetermined one though a predetermined period of time has elapsed The temperature of the pressure roller remains lower than a predetermined level even after the lapse of a predetermined period of time after a temperature correc tion C3461 Release new fusing unit A new installation is not detected when a new fusing Unit is installed C3721 Fusing abnormally high temperature detection heating side The heating roller thermistor continues to detect a temperature higher than a predeter mined one for a predetermined period of time Hard protection signal L is detected continu ously over a predetermined period of time C3723 Fusing abnormally high temperature detection pressurizing side The temperature of the pressure roller con tinues to be higher than a predetermined level for a predetermined period of time after a temperature correction C3821 Fusing abnormally low temperature detection heating side The heating roller thermistor continues to detect a temperature lower than a predeter mined one for a predetermined period of time In the states othe
8. Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 3 Trouble code e The machine s CPU performs a self diagnostics function that on detecting a malfunction displays the corresponding malfunction code on the control panel magicolor 8650 LED line is lit up steadily red ATrouble C 3201 Open amp Close thg Front Door to Rqset Trouble code will be displayed A02EF4E010DA 14 3 1 Trouble code list For the details of the malfunction codes of the options see the Service Manual for the cor responding option Trouble iso Code Item Detection timing lation com Rank pliant unit C0001 LCT connection failed See P 32 of the PC 406 service manual C C0202 Tray 2 feeder up down e The paper feed tray 2 upper limit sensor is abnormality not blocked even after the lapse of a given Tray 2 B period of time after the lifting motion has y been started C0204 Tray 3 feeder up down e The paper feed tray 3 upper limit sensor is abnormality not blocked even after the lapse of a given Tray 3 B period of time after the lifting motion has y been started C0206 Tray 4 feeder up down See P 26 of the PC 106 205 service manual Tray 4 B abnormality D C0208 Tray 5 feeder up down Tray 5 B 3 abnormality F C0209 LCT elevator motor See P 32 of the PC 406 service manual 2 LCT B 3 malfunction C0210 LCT ascent motion failure LCT B Confident
9. error CFA04 Application ID error CFA05 Thread selection image processing mode error CFA06 getOnelmgIndexNumFromTh No applied thread CFA07 setBufBandFromOut No applied thread CFA08 chkStartOutput No applied thread CFA09 rptReleaseMemResultACS No applied thread CFA10 rptEndBandTrans No applied thread CFA11 cancelTransExec No applied thread CFA12 CC_ImgTransinfo allocTransin dex CFA13 CC_MultiThreadProfile rptBuf2 MemClrEnd An exceptional instance occurred due to the unex pected parameter in the system F W MFP board MFPB Oo olol o JOO o jol o O CFA14 Thread software error e Whole electrical compo nents units and options CFBOO ASIC117 first sheet DMA00 CFBO1 ASIC 117 first sheet DMAO1 CFB02 ASIC117 first sheet DMA02 CFB03 ASIC117 first sheet DMA03 CFB04 ASIC117 first sheet DMA04 MFP board MFPB OJ O O O Oa o Confidential for internal use only do not distribute 303 magicolor 8650 D e e n 2 ds re 14 Malfunction code Field Service Ver 2 0 Nov 2007 Relevant electrical CFBO6 ASIC117 first sheet DMAO6 CFB07 ASIC117 first sheet DMA07 CFB08 ASIC117 first sheet DMA08 CFBO9 ASIC117 first sheet DMAO9 CFBOA ASIC117 first
10. 16 3 11 A Typical faulty images Printer monocolor blank print black print Field Service Ver 2 0 Nov 2007 Blank print Black print A02EF4C518DA B Troubleshooting procedure through the check of step 4 Step Section Check item Result Action 1 Image check A blank print occurs YES Check PH unit connector for proper connection Imaging unit Coupling of IU drive mechanism NO Check and correct drive 2 is installed properly transmitting coupling Change IU The PC drum charge corona NO Check clean or correct the con voltage contact or PC drum tact 3 ground contact of the imaging unit is connected properly 4 High voltage unit Connector is connected properly NO Reconnect The problem has been eliminated NO Change high voltage unit Change printer control board Change PH unit 358 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 3 12 Printer monocolor uneven image A Typical faulty images magicolor 8650 A02EF4C525DA B Troubleshooting procedure Step Section Check item Result Action Toner cartridge The toner cartridge of every color NO Re install it 1 L is surely installed 2 PH unit The PH unit is surely installed NO Re install it Toner cartridge There is any stain or breakage on YES Cle
11. 2nd image transfer roller at its retracted position within a predetermined period of time after the 2nd image transfer retraction motor starts rotating _ B e During a pressure operation of the 2nd image transfer roller the 2nd image transfer welding alienation sensor cannot detect the 2nd image transfer roller at its pressed posi tion within a predetermined period of time after the 2nd image transfer retraction motor starts rotating 293 Confidential for internal use only do not distribute magicolor 8650 D lo e n 2 ds o magicolor 8650 D c fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 Trouble iso Code Item Detection timing lation com Rank pliant unit C2152 Transfer belt pressure During a retraction operation of the transfer welding alienation belt the transfer belt retraction sensor can not detect the transfer belt at its retracted position within a predetermined period of time after the transfer belt retraction clutch is turned ON _ B During a pressure operation of the transfer belt the transfer belt retraction sensor can not detect the transfer belt at its pressed position within a predetermined period of time after the transfer belt clutch is turned ON C2164 PC charge malfunction e When electrostatic charge output is ON electrostatic charge leak detection
12. B Troubleshooting procedure Step Section Check item Result Action 1 Paper Paper type does not match YES Change the setting Service Mode Changing fusing temperature YES Readjust fusing temperature 2 MachineAdjust eliminates the problem of poor ment gt Fus fusing performance and offset ingTemperature 3 The problem has been eliminated NO Change fusing unit through the checks of steps up to 2 D e e n 2 ds o Confidential for internal use only do not distribute 369 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 3 23 Printer 4 color brush effect blurred image A Typical faulty images Brush effect Blurred image magicolor 8650 ABCDE ABCDE Q F ABCDE ABCDE A02EF4C529DA B Troubleshooting procedure Step Section Check item Result Action 4 Paper Paper is damp YES Change paper to one just unwrapped from its package 2 Paper type does not match YES Change the setting 3 Fusing unit Fusing unit is installed properly NO Reinstall 4 Fusing entrance guide plate is dirty YES Clean 5 Fusing belt is dirty or scratched YES Change fusing unit Service Mode gt Changing fusing speed eliminates YES Readjust fusing transport 6 MachineAdjust the problem of brush effect and speed met Fusing blurred image Speed D fo wn
13. CFE63 CFE64 CFE65 CFE66 CFE67 CFE68 CFE69 CFE6A CFE6B CFE6C CFE6D CFE6E CFEAO CFEA1 CFEA2 CFFOO ASIC117 first sheet DMAOO time out e MFP board MFPB CFF01 ASIC117 first sheet DMAO1 time out CFF02 ASIC117 first sheet DMA02 time out CFFO3 ASIC117 first sheet DMAO3 time out CFF04 ASIC117 first sheet DMA04 time out CFF05 ASIC117 first sheet DMAO5 time out CFFO6 ASIC117 first sheet DMAO6 time out CFFO7 ASIC117 first sheet DMA07 time out CFFO08 ASIC117 first sheet DMA08 time out CFFO9 ASIC117 first sheet DMAO9 time out CFFOA ASIC117 first sheet DMA10 time out CFF10 ASIC117 first sheet DMA16 time out CFF11 ASIC117 first sheet DMA17 time out CFF12 ASIC117 first sheet DMA18 time out CFF13 ASIC117 first sheet DMA19 time out CFF14 ASIC117 first sheet DMA20 time out CFF15 ASIC117 first sheet DMA21 time out CFF16 ASIC117 first sheet DMA22 time out CFF17 ASIC117 first sheet DMA23 time out CFF18 ASIC117 first sheet DMA24 time out CFF19 ASIC117 first sheet DMA25 time out CFF1A ASIC117 first sheet DMA26 time out CFF1B ASIC117 first sheet DMA27 time out magicolor 8650 D e e n 2 ds o OJ o o o ol OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF O G3 an C
14. Low TCR and low Vg and Vdc YES Go to step 10 g Check results Low TCR and high Vg and Vdc YES Go to step 14 7 TCR falling within specified range YES Go to step 10 and low Vg and Vdc 8 TCR falling within specified range YES Go to step 14 and high Vg and Vdc 9 The situations other than the above YES Go to step 10 mentioned 10 Imaging unit Dirty on the outside YES Clean 11 PH unit The surface of the PH window is YES Clean with cleaning jig dirty 12 Transfer belt unit Transfer belt unit makes positive NO Check and correct contacts contact with plates on rails 13 Is abnormality found in the cam YES Change transfer belt unit gear 350 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem ProcessAdjust TCR toner supply is run Step Section Check item Result Action 14 Hopper unit Connectors are loose YES Reconnect 15 Gear is cracked YES Change gear Service Mode gt __ Toner is properly supplied when NO Go to next step 19 through the checks of steps up to 18 i8 ment gt TCR Level Setting Service Mode gt The problem has been eliminated NO Go to next step 17 ProcessAdjust through the adjust of Dmax Density ment gt Dmax Density Service Mode gt After the Initialize Stabi sequence NO Go to next step ProcessAdjust has been completed run gradation 18 ment S
15. TCR C e Shows the T C ratio reading taken last in 0 01 increments TCR M e Standard value 6 to 8 TCR Y e Relevant components TCR sensor TCR K e Reading taken last means Latest value When the Start key is pressed the output value is displayed while a test print is being produced IDC1 e Shows the IDC bare surface output reading taken last in 0 01 V incre IDC2 ments e It should normally be around 4 3 V e The output range is 0 V to 5 V e Reading taken last means Present value e Relevant components IDC sensor transfer belt unit Temp Heat e Shows the temperature of the each part of the fusing unit Temp Press in 1 C increments e Relevant components Fusing unit 16 1 3 Level history2 e Check the level history2 by the adjustments list D e e n 2 ds re IDC Sensor Adjust 1 Shows the IDC intensity adjustment value IDC Sensor Adjust 2 It should normally be around 40 and can range from 0 to 255 The value becomes greater as the transfer belt unit has been used more e Relevant components IDC sensor transfer belt unit ATVC C e Shows the latest ATVC level which varies according to the paper type ATVC M e 5A to 40 pA ATVC C M Y K ATVC Y e 300 V to 4800 V ATVC 2nd ATVC K e Relevant components Transfer belt unit High voltage unit HV ATVC 2nd 2nd transfer assy Confidential for internal use only do
16. The toner cartridge of every color is surely installed NO Re install it 2 PH unit The PH unit is surely installed NO Re install it Toner cartridge There is any stain or breakage on the drive section of the toner car tridge YES Clean replace the toner cartridge Imaging unit There is any stain damage or abrasion on the PC drum YES Replace the imaging unit Transfer roller unit There is any stain damage deformation or abrasion on the transfer roller YES Replace the transfer roller unit Fusing unit There is any stain damage deformation or abrasion on the roller and drive section of the fus ing unit YES Replace the fusing unit The problem has been eliminated through the check of step 6 NO Replace the transfer belt unit 372 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 17 Controller trouble 17 1 Unable to print over the network 17 Controller trouble 17 1 1 The RIP is displayed on the machine control panel Step Check Result Action 1 An error on machine side Yes Correct the error Paper running out toner running out etc 2 Waiting its turn Yes Check the machine control panel for jobs in print queue Priority may be changed as necessary 3 The job is locked Yes Enter the password to unl
17. Abnormally high toner density detected yellow TCR sensor Relevant parts Imaging unit C Imaging unit M Imaging unit Y Toner cartridge C Toner cartridge M Toner cartridge Y Printer control board PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Reinstall imaging unit 2 Reinstall toner cartridge 3 Change imaging unit 4 Change PRCB 14 5 19 C2557 Abnormally low toner density detected black TCR sensor Relevant parts Imaging unit K Toner cartridge K Toner supply motor CK M3 Printer control board PRCB Step Action WIRING DIAGRAM Control signal Location Electri cal component M3 operation check At this time IU must be non installation PRCB CN39PRCB 1 to 4 D 23 Reinstall imaging unit Reinstall toner cartridge Change imaging unit K oy A jN Change PRCB 320 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 20 C2558 Abnormally high toner density detected black TCR sensor O e Relevant parts E Imaging unit K Printer control board PRCB E Toner cartridge K D WIRING DIAGRAM Step Action f Location Electri Control signal cal component 1 Reinstall imaging unit 2 Reinstall toner cartridge 3 Ch
18. Action Does paper meet product specifications Replace paper Is the paper curled wavy or damp Replace paper Is a foreign object present along the paper path or is the paper path deformed or worn Clean the paper path and replace if necessary Are rolls rollers dirty deformed or worn Clean or replace the defective roll roller Are the edge guide and trailing edge stop at the cor rect position to accommodate the paper Seras necessary Are the actuators operating correctly Correct or replace the defective actuator 13 3 2 Solution when paper curl occurs Step Check items actions OK 1 Turn over the stacked paper in the paper tray pap pap z NG _ Go to step 2 Does paper curl occur just after a warm up has been completed or the sleep mode has been turned OFF MES Meno steh 9 Does paper curl occur under normal conditions under conditions other than those mentioned above MES QOAG SIR 1 Call the Service Mode to the screen OK 2 Select System Settings gt Change WarmupTime 3 Change the setting to Mode 3 NG Go to step 4 See P 217 1 Call the Service Mode to the screen 2 Select System Settings gt Change WarmupTime 3 Change the setting to Mode 4 See P 217 1 Call the Service Mode to the screen OK 2 Select MachineAdjustment gt FusingTemperature gt Heated Side 3 Select a paper type NG Go to step 6 4 Change th
19. Control signal cal component 1 Reinstall unit Check there is a short circuit in the fuse of the transfer belt unit Check the PRCB connector for proper connection and correct as necessary 4 Change PRCB 14 5 13 2551 Abnormally low toner density detected cyan TCR sensor 14 5 14 2553 Abnormally low toner density detected magenta TCR sensor 14 5 15 C2555 Abnormally low toner density detected yellow TCR sensor Relevant parts Imaging unit C Imaging unit M Imaging unit Y Toner cartridge C Toner cartridge M Toner cartridge Y Toner supply motor CK M3 Toner supply motor YM M4 Printer control board PRCB Step Action WIRING DIAGRAM Location Electri Control signal cal component 1 Reinstall imaging unit 2 Reinstall toner cartridge M3 M4 operation check At this time IU must be non installation PRCB CN39PRCB 1 to 4 M3 PRCB CN39PRCB 5 to 8 M4 4 Change imaging unit 5 Change PRCB Confidential for internal use only do not distribute 319 magicolor 8650 D e e n 2 ds o magicolor 8650 D c Z fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 16 C2552 Abnormally high toner density detected cyan TCR sensor 14 5 17 2554 Abnormally high toner density detected magenta TCR sensor 14 5 18 C2556
20. D 18 3 PS25 I O check 4 CL6 operation check PRCB CN1PRCB 5 ON D 17 PRCB CN34PRCB 10 REM E 5 M1 operation check PRCB CN34PRCB 13 LOCK D 22 A PRCB CN34PRCB 2 REM 6 M5 operation check PRCB CN34PRCB 5 LOCK D 21 7 Change PRCB 282 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 13 Jam display 13 3 9 Misfeed at exit section A Detection timing Type Description e The paper exit sensor PS25 is not turned OFF even after the lapse of a given period of time after the paper has turned ON the PS25 e The paper exit sensor PS25 is not turned ON even after the lapse of a given period of time after the switchback sequence is started e The duplex paper passage sensor 1 PS33 is not turned ON even after the lapse of a given period of time after the switchback sequence is started magicolor 8650 Detection of misfeed at exit section Detection of paper The paper exit sensor PS25 is turned ON when the power switch is turned left in exit section ON a door or cover is opened and closed or a misfeed or malfunction is reset B Action Relevant parts Transport motor M1 Printer control board PRCB Fusing motor M5 Switchback motor M6 Duplex transport motor M7 Paper exit sensor PS25 Duplex paper passage sensor 1 PS33 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Initial check
21. DMA e Hardware related to the transfer of memory operation failure image of the Printer control board PRCB C fails to respond 299 magicolor 8650 D lo e n 2 ds o magicolor 8650 D c fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 Trouble iso Code Item Detection timing lation com Rank pliant unit CD212 Compression extraction e Hardware related to the BTC compression timeout detection function of the Printer control board PRCB C fails to respond CD241 Encryption board setting Initialization error of the encrypted ASIC is c error detected during the machine is starting CD242 Encryption board The faulty of the installation of encrypted mounting error ASIC is detected during the machine is C starting CD261 USB host board failure e When a failure is detected in USB host board included in the local interface kit Cc e Non standard USB device is connected CD3 NVRAM data error e Abnormality is detected by the abnormal check of each NVRAM data a _ CD370 NVRAM data multiple e Multiple errors Over 5 are detected by the errors abnormal check of each NVRAM data CD401 NACK command incorrect e When abnormality is found in the communi Cc CD402 ACK command incorrect
22. Hard disk error 5 14 5 75 CDOOA Hard disk error 6 14 5 76 CDOOB Hard disk error 7 14 5 77 CDOOC Hard disk error 8 14 5 78 CDOOD Hard disk error 9 14 5 79 CDOOE Hard disk error A 14 5 80 CDOOF Hard disk data transfer error 14 5 81 CD020 Hard disk verify error magicolor 8650 Relevant parts MFP board MFPB Hard disk WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the hard disk connector for proper _ 2 connection and correct as necessary 2 Reinstall the hard disk Change hard disk Change MFPB 14 5 82 CD010 Hard disk unformat Relevant parts MFP board MFPB Hard disk WIRING DIAGRAM Step Action Location Electri Control signal cal component Select Service Mode Machine Status 1 HDD Format and conduct the HDD for mat function 2 Change hard disk 3 Change MFPB D fo e n 2 ds o Confidential for internal use only do not distribute 335 magicolor 8650 D c fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 83 CD011 Hard disk out of specifications mounted Relevant parts Hard disk WIRING DIAGRAM Location Electri cal component Step Action i Control signal 1 Check the hard disk spec
23. Rewrite the firmware Step Action i Control signal Replace the appropriate board D fo wn 2 re 3 fe 2 332 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 66 CC163 ROM contents error PRT Relevant parts Service EEPROM board SV ERB Printer control board PRCB Step WIRING DIAGRAM Action Control signal Location Electri cal component Rewrite the firmware Change PRCB 1 Turn OFF the power switch and replace the current PRCB with a new one When using a PRCB of another machine in service be sure to use a PRCB installed in the same model See P99 2 Update the PRCB firmware 3 After completing the firmware update turn OFF and ON the power switch and check to see that warm up is started 4 When the trouble cannot be solved rein stall the removed PRCB to the original board NOTE e When taking the above steps check whether PRCB is defective or not without replacing the SV ERB Change SV ERB 1 Replace the current SV ERB with a new one See P 106 2 Turn ON the power switch and check to see that warm up is started One minute is spent to prepare the new SV ERB for use During the period the control panel backlight stays off 3 Make the specified readjustments See P 106 If the above
24. See P 33 of the SD 505 service manual A See P 59 of the FS 609 PK 501 service manual 7284 See P 33 of the SD 505 service manual 7285 7290 See P 7 of the MT 502 service manual Confidential for internal use only do not distribute 273 13 Jam display Field Service Ver 2 0 Nov 2007 1 JAM code is described in the paper jam history of the machine management list Service Mode gt List Output gt Management List 13 1 1 Misfeed display resetting procedure e Open the corresponding door clear the sheet of paper misfed and close the door magicolor 8650 D fo wn 2 re 3 fe 2 274 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 13 Jam display 13 2 Sensor layout magicolor 8650 A02EF4CO05DA 1 Paper exit sensor PS25 4 Sensor in front of tim roller PS23 Paper feed tray 3 vertical 2 Duplex paper passage sensor 1 PS33 5 transport sensor PS16 3 Duplex paper passage sensor 2 PS34 6 Pape teed tray 3 paper fesd PS14 sensor D e e n 2 ds o Confidential for internal use only do not distribute 275 13 Jam display Field Service Ver 2 0 Nov 2007 13 3 Solution co g 13 3 1 Initial check items 2 e When a paper misfeed occurs first perform the following initial check items 2 F Check item
25. actions do not solve the prob lem contact KMBT Confidential for internal use only do not distribute 333 magicolor 8650 D lo e n 2 ds o 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 67 CC164 ROM contents error MSC Relevant parts Printer control board PRCB MFP board MFPB magicolor 8650 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the ROM version Rewrite the firmware Replace the corresponding board When not reviving even if the above men 4 tioned procedure is done contact the responsible people of KMBT 14 5 68 CD002 JOB RAM save error Relevant parts MFP board MFPB Hard disk WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the hard disk connector for proper connection and correct as necessary Format hard disk Change hard disk Change MFPB D fo wn 2 re 3 fe 2 334 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 69 CD004 Hard disk access error 14 5 70 CD005 Hard disk error 1 14 5 71 CD006 Hard disk error 2 14 5 72 CD007 Hard disk error 3 14 5 73 CD008 Hard disk error 4 14 5 74 CD009
26. display Field Service Ver 2 0 Nov 2007 13 3 8 Misfeed at 2nd image transfer section A Detection timing Type Description Detection of misfeed at 2nd image transfer section A sheet of paper does not turn OFF the sensor in front of tim roller PS23 after a predetermined period of time has elapsed since the sheet has turned ON the PS23 A sheet of paper does not turned ON the paper exit sensor PS25 after a pre determined period of time has elapsed since the sheet has turned ON the sen sor in front of tim roller PS23 Detection of paper left in 2nd image transfer section The sensor in front of tim roller PS23 is turned ON when the power switch is turned ON a door or cover is opened and closed or a misfeed or malfunction is reset 2nd image transfer section loop registration reversing jam For paper fed from the tray loop forming has not been complete before a sheet enters the timing roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop B Action Relevant parts Transport motor M1 Printer control board PRCB Fusing motor M5 Tim roller clutch CL6 Sensor in front of tim roller PS23 Paper exit sensor PS25 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Initial check items _ 2 PS23 I O check PRCB CN1PRCB 3 ON
27. error IU K magicolor 8650 Relevant parts Imaging unit C Printer control board PRCB Imaging unit M Imaging unit Y Imaging unit K WIRING DIAGRAM Location Electri cal component Step Action Control signal 1 Clean the connection between the imaging gt unit and the machine if dirty 2 Reinstall imaging unit Check the harness for proper connection and correct as necessary 4 Change imaging unit pem 5 Change PRCB E 14 5 30 C2A01 EEPROM access error TC C 14 5 31 C2A02 EEPROM access error TC M 14 5 32 C2A03 EEPROM access error TC Y 14 5 33 C2A04 EEPROM access error TC K Relevant parts Toner cartridge C Printer control board PRCB Toner cartridge M Toner cartridge Y Toner cartridge K WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Clean the connection between the toner _ EA cartridge and the machine if dirty D fo e n 2 ds o 2 Reinstall toner cartridge Check the harness for proper connection and correct as necessary 4 Change toner cartridge Check that CN29 harness on PRCB has a 5 ferrite core If not attach the ferrite core to the harness 6 Change PRCB Confidential for internal use only do not distribute 323 14 Malfunction code Field Service Ve
28. first sheet DMA26 time out CFD1B ASIC117 first sheet DMA27 time out CFD1C ASIC117 first sheet DMA28 time out CFD1D ASIC117 first sheet DMA29 time out CFD1E ASIC117 first sheet DMA30 time out CFD50 Unsupported option trouble CFD51 CFD52 CFD53 CFD54 CFD55 CFD56 CFD57 CFD58 CFD59 CFD5A CFD60 CFD61 CFD62 CFD63 CFD64 CFD65 CFD66 CFD67 CFD68 CFD69 CFD6A CFD6B CFD6C CFD6D magicolor 8650 0 0 0 90 090 OF OF OF OF OF OF OF OF OF OF O D fo e n 2 fe o Confidential for internal use only do not distribute 309 magicolor 8650 D c fo wn amp D fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 Code Item Relevant electrical components units and Rank options CFD6E CFDAO CFDA1 CFDA2 Unsupported option trouble CFEOO ASIC117 first sheet DMAOO time out CFE01 ASIC117 first sheet DMA01 time out CFE02 ASIC117 first sheet DMA02 time out CFE03 ASIC117 first sheet DMAO3 time out CFE04 ASIC117 first sheet DMA04 time out CFE05 ASIC117 first sheet DMA05 time out CFE06 ASIC117 first sheet DMAO6 time out CFE07 ASIC117 first sheet DMAO7 time out CFE08 A
29. loop forming has not been complete before a sheet enters the timing roller because the rise timing of load to perform registra tion is earlier than the rise timing of load to form a loop Tray 1 feed section TOD permit waiting e For paper fed from the tray 1 TOD permit continues to be disabled for a prede termined period of time after the timing of TOD output jam B Action Relevant parts Transport motor M1 Paper feed tray 1 paper feed clutch CL4 Sensor in front of tim roller PS23 Printer control board PRCB Step WIRING DIAGRAM Action Location Electri Control signal cal component 1 Initial check items 2 PS23 I O check PRCB CN1PRCB 3 ON D 18 3 CL4 operation check PRCB CN6PRCB 2 ON D 1 4 M1 operation PRCB CN34PRCB 10 REM check PRCB CN34PRCB 13 LOCK D 22 5 Change PRC B oe Confidential for internal use only do not distribute 279 magicolor 8650 D e e n 2 ds o 13 Jam display Field Service Ver 2 0 Nov 2007 13 3 6 Misfeed at duplex pre registration section fo g A Detection timing S Type Description O gt Detection of e The leading edge of the paper does not turn ON the sensor in front of tim roller misfeed at duplex PS23 even after the lapse of a given period of time after a duplex paper feed pre registration sequence has been sta
30. sheet DMA10 CFB10 ASIC117 first sheet DMA16 CFB11 ASIC117 first sheet DMA17 CFB12 ASIC117 first sheet DMA18 CFB13 ASIC117 first sheet DMA19 CFB14 ASIC117 first sheet DMA20 CFB15 ASIC117 first sheet DMA21 CFB16 ASIC117 first sheet DMA22 CFB17 ASIC117 first sheet DMA23 CFB18 ASIC117 first sheet DMA24 CFB19 ASIC117 first sheet DMA25 CFB1A ASIC117 first sheet DMA26 CFB1B ASIC117 first sheet DMA27 CFB1C ASIC117 first sheet DMA28 CFB1D ASIC117 first sheet DMA29 CFB1E ASIC117 first sheet DMA30 CFB20 Unsupported option trouble CFB21 CFB22 CFB23 CFB24 CFB25 CFB26 CFB27 CFB28 CFB29 CFB2A CFB30 CFB31 CFB32 CFB33 CFB34 CFB35 CFB36 CFB37 CFB38 B Code Item components units and Rank options 3 CFB05 ASIC117 first sheet DMA05 MFP board MFPB D t E OL OL OPO OL OO O O OF OF OF OF OF OF OF OF OF OF 0 O O D c fo n amp re 3 fe 2 304 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Relevant electrical Code Item components units and Rank options CFB39 Unsupported option trouble CFB3A CFB3B CFB3C CFB3D CFB3E CFB40 CFB41 CFB42 CFB60 ASIC117 first sheet interruption e MFP board MFP
31. system _ B continues to detect leaks for a predeter mined period of time C2253 Color PC motor s failure to e The motor lock signal remains HIGH for a turn predetermined continuous period of time B while the motor is turning C2254 Color PC motor s turning The motor lock signal remains LOW for a at abnormal timing predetermined continuous period of time B while the motor remains stationary C225D Color dev unit engage e The gears remain disengaged after the ment disengagement lapse of a predetermined period of time failure after the engagement operation is started by the color dev unit engaged motor B e The gears remain engaged after the lapse of a predetermined period of time after the disengagement operation is started by the color dev unit engaged motor C2351 K toner suction fan e The motor lock signal remains HIGH for a motor s failure to turn predetermined continuous period of time B while the motor is turning C2451 Release new transfer belt e A new installation is not detected when a unit new transfer cleaner unit image transfer B belt unit is installed C2551 Abnormally low toner e TC ratio in the developing machine which is density detected cyan determined by toner replenishing amount a B TCR sensor control mechanism is 4 or less for a given number of times consecutively C2552 Abnormally high toner e TC ratio in the developing machine which is density detected cyan determined by To
32. time after staring B the laser output C4553 Laser malfunction Y SOS signal is not detected for a given B C4554 Laser malfunction K period of time during printing or image stabi B lization adjustment g C5102 Transport motor s e The motor lock signal remains HIGH for a failure to turn predetermined continuous period of time B while the motor remains stationary C5103 Transport motor s e The motor lock signal remains LOW for a turning at abnormal timing predetermined continuous period of time B while the motor remains stationary C5351 Power supply cooling fan The fan lock signal remains HIGH for a pre motor 1 s failure to turn determined continuous period of time while B the motor remains stationary C5353 Cooling fan motor 2 s e The fan lock signal remains HIGH for a pre failure to turn determined continuous period of time while B the motor remains stationary C5354 Exhaust fan motor s e The fan lock signal remains HIGH for a pre failure to turn determined continuous period of time while B the motor remains stationary C5357 Cooling fan motor 1 s e The fan lock signal remains HIGH for a pre failure to turn determined continuous period of time while B the motor remains stationary C5371 MFP board cooling fan e The fan lock signal remains HIGH for a pre motor s failure to turn determined continuous period of time while B the motor remains stationary CA051 Standard c
33. 09 PK 501 service man B malfunctions ual _ A C1181 Paddle motor a a malfunctions C1182 Unsupported option trouble C1183 Finishing option elevator See P 73 of the FS 519 PK 515 OT 602 ser drive malfunction vice manual o B See P 65 of the FS 609 PK 501 service man A ual C1190 Finishing option aligning See P 73 of the FS 519 PK 515 OT 602 ser bar moving mechanism __ vice manual B malfunction 1 C1191 Finishing option aligning bar moving mechanism B malfunction 2 C1192 Front aligning plate motor See P 65 of the FS 609 PK 501 service man B malfunctions ual _ C1193 Rear aligning plate motor B malfunctions C11A0 Paper holding drive failure See P 73 of the FS 519 PK 515 OT 602 ser B T z a vice manual C11A1 Finishing option exit roller B pressure retraction failure _ C11A2 Saddle exit roller pres See P 38 of the SD 505 service manual _ B sure retraction failure C11A3 Shutter drive failure See P 73 of the FS 519 PK 515 OT 602 ser B vice manual 292 Field Service Ver 2 0 Nov 2007 B gt p p 14 Malfunction code Trouble iso Code Item Detection timing lation com Rank pliant unit C11A4 Saddle exit motor failure See P 38 of the SD 505 service manual Booklet exit motor See P 65 of the FS 609 PK 501 service man B malfunctions ual C11A5 Saddle in amp out guide See P 38 of th
34. 1DCPU 1 and 2 on DCPU CN1DCPU 4 Isthe fuse on DCPU conducting NO Change DCPU Confidential for internal use only do not distribute 341 magicolor 8650 D c fo wn amp re 3 2 15 Power supply trouble Field Service Ver 2 0 Nov 2007 15 3 Fusing heaters do not operate Relevant parts Main power switch S1 Right door switch S5 DC power supply DCPU Fusing unit WIRING Step Check item DIAGRAM _ Result Action Location Is the power source voltage applied across es Check wiring from power a 2 i Seer on DEPU Q 6 NO outlet to S1 to CN7DCPU During this time the right door should be to S5 closed Is the power source voltage applied across YES Fusing unit 2 CN27 1 D 19 NO Change DCPU 15 4 Power is not supplied to option 15 4 1 PC 106 205 406 WIRING Step Check item DIAGRAM _ Result Action Location 1 Is DC24 V being applied to hookup J16 NO Malfunction in paper feed connector CN47 13 cabinet F Check wiring from PRCB 2 Is DC24 V being output from CN14PRCB 2 H 16 NO to CN47 to paper feed on PRCB cabinet YES Change DCPU 3 Is the fuse on DCPU conducting _ NO Malfunction in paper feed cabinet A 15 4 2 FS 519 FS 609 WIRING Step Check item DIAGRAM Result Action Location 1 Are DC24 V being applied to CN51 1 J 18 NO v Innes ES 2 Are DC24 V being applied to CN4DCPU 1 Q 3
35. 2 re 3 fe 2 370 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 3 24 Printer 4 color back marking A Typical faulty images magicolor 8650 AA ABCDE ABCDE A02EF4C530DA B Troubleshooting procedure Step Section Check item Result Action 2nd image trans Image transfer roller is scratched or YES Change transfer roller unit l fer roller unit dirty Paper path There is foreign matter on paper YES Remove foreign matter path Fusing unit Fusing entrance guide plate is YES Clean or change scratched or dirty Lower fusing roller is scratched or YES Change fusing unit dirty Transfer belt unit Fingerprints oil or other foreign YES Clean 5 matter is evident on the transfer belt The problem has been eliminated NO Change transfer belt unit through the checks of steps up to 5 Change high voltage unit D e e n 2 ds o Confidential for internal use only do not distribute 371 magicolor 8650 D c fo wn amp re 3 fe 2 16 Image quality problem 16 3 25 Printer 4 color uneven image A Typical faulty images Field Service Ver 2 0 Nov 2007 A02EF4C525DA B Troubleshooting procedure Step Section Check item Result Action 1 Toner cartridge
36. 3 feed section For paper fed from the tray 3 TOD permit continues to be disabled for a prede TOD permit waiting termined period of time after the timing of TOD output jam B Action Relevant parts Transport motor M1 Printer control board PRCB Paper feed tray 3 paper feed clutch CL2 Paper feed tray 3 vertical transport clutch CL3 Paper feed tray 3 paper feed sensor PS14 Paper feed tray 3 vertical transport sensor PS16 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Initial check items _ 2 PS14 I O check PRCB CN9PRCB 8 ON D 10 3 PS16 I O check PRCB CN9PRCB 11 ON D 10 4 CL2 operation check PRCB CN9PRCB 19 ON D 11 5 CL3 operation check PRCB CN9PRCB 17 ON D 10 to 11 6 M1 operation check Pee eer ia ace D 22 7 Change PRCB _ D c Z fo wn amp re 3 fe 2 278 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 13 Jam display 13 3 5 Misfeed at tray 1 feed section A Detection tim ing Type Description Detection of misfeed at tray 1 feed section e The leading edge of the paper does not turn ON the sensor in front of tim roller PS23 even after the lapse of a given period of time after the tray 1 starts to feed paper Tray 1 feed section loop registration reversing jam e For paper fed from the tray 1
37. 5 Power supply trouble O 15 1 Machine is not energized at all DCPU operation check g Relevant parts E Main power switch S1 DC power supply DCPU gt Front door switch 1 S3 E Front door switch 2 S4 Printer control board PRCB WIRING Step Check item DIAGRAM Result Action Location Is a power voltage supplied across heck the WIRING from 1 S 4 NO the wall outlet to S1 to 5 2 CN1DCPU 1 and 2 on DCPU CN1DCPU 2 Are the fuses on DCPU conducting NO Change DCPU Is DC24 V being output from CN7DCPU 5 3 on DCPU Q 6 NO Change DCPU Is DC5 V being input to CN5DCPU 1 on t 4 DCPU Q 5 NO Change DCPU Is DC5 V being input to CN31PRCB 3 on NO Change DCPU 5 the printer control board H 4 LED on PRCB does not blink YES Change PRCB 15 2 Control panel indicators do not light Relevant parts Operation Board OB JMP board JMPB DC power supply DCPU WIRING Step Check item DIAGRAM Result Action Location Is OB PJ30MFPB securely set on the MFPB After the power switch is turned ON the T to U 12 NO Reconnect blue and orange status indicator lights con 2 2 tinue to be on while the control panel is not T to U 9 NO Reconnect 9 being displayed B Is JMPB PJ17MFPB securely set on the 2 MFPB Is a power voltage being applied across Check the WIRING from 3 3 S 4 NO the wall outlet to S1 to iS 2 CN
38. 5 37 C3301 Fusing cooling fan motor 1 failure to turn Relevant parts Fusing cooling fan motor 1 FM9 Printer control board PRCB magicolor 8650 WIRING DIAGRAM Step Action Location Electri Control signal cal component Check the FM9 connector for proper connection and correct as necessary Check the fan for possible overload and correct as necessary PRCB CN40PRCB 2 ON PRCB CN40PRCB 3 LOCK 4 Change FM9 5 Change PRCB a 3 FM9 operation check 14 5 38 C3302 Fusing cooling fan motor 2 3 failure to turn Relevant parts Fusing cooling fan motor 2 FM10 Printer control board PRCB Fusing cooling fan motor 3 FM11 WIRING DIAGRAM Step Action P Location Electri Control signal cal component Check the FM10 or FM11 connector for 1 _ proper connection and correct as necessary Check the fan for possible overload and correct as necessary PRCB CN40PRCB 5 ON PRCB CN40PRCB 6 LOCK PRCB CN40PRCB 8 ON PRCB CN40PRCB 9 LOCK 4 Change FM10 FM11 _ 5 Change PRCB 3 FM10 FM11 operation check D e e n 2 ds o Confidential for internal use only do not distribute 325 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 39 C3421 Fusing heaters trouble heating side 14 5 40 C3423 Fusing heaters trouble pressurizing side
39. 5 Solution co g 14 5 1 C0202 Tray 2 feeder up down abnormality S 8 Relevant parts D Paper feed tray 2 lift up motor M8 Printer control board PRCB Paper feed tray 2 upper limit sensor PS8 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M8 connector for proper connec _ tion and correct as necessary Check the connector of M8 for proper drive 2 i _ coupling and correct as necessary 3 PS8 I O check PRCB CN12PRCB 3 ON D 8 4 M8 operation check PRCB CN11PRCB 4 REM D 13 5 Change M8 6 Change PRCB lt 14 5 2 C0204 Tray 3 feeder up down abnormality Relevant parts Paper feed tray 3 lift up motor M9 Printer control board PRCB Paper feed tray 3 upper limit sensor PS15 WIRING DIAGRAM D c fo wn amp re 3 fe 2 Step Action Control signal Location Electri cal component Check the M9 connector for proper connec tion and correct as necessary Check the connector of M9 for proper drive coupling and correct as necessary 3 PS15 I O check PRCB CN9PRCB 3 ON D 9 4 M9 operation check PRCB CN7PRCB 9 REM D 11 5 Change M9 6 Change PRCB 314 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 3 C0211 Tray 1 f
40. 73 CFC74 ASIC117 first sheet underrun at LCD output interface e MFP board MFPB CFC75 CFC76 CFC77 CFC78 Unsupported option trouble CFC79 ASIC117 first sheet PCI master detects split completion byte count malfunctio CFC7A ASIC117 first sheet PCI master detects split completion error message MFP board MFPB CFC7B CFC7C CFC7D CFC7E CFC7F CFC80 CFC81 CFC82 CFCAO CFCA1 CFCA2 CFCA3 CFCA4 CFCAS5 Unsupported option trouble Confidential for internal use only do not distribute 307 magicolor 8650 D e e n 2 ds o 14 Malfunction code Field Service Ver 2 0 Nov 2007 Relevant electrical Code Item components units and Rank options CFCA6 Unsupported option trouble CFCA7 CFCA8 amp CFCAQ CFCAA CFCAB CFCAC CFCAD CFCAE CFCAF CFCBO CFCB1 CFCB2 CFCB3 CFCB4 CFCB5 CFCB6 CFCB7 CFCB8 CFCB9 CFCBA CFCBB CFCDO CPS2300Great watchdog timer error MFP board MFPB CFCD1 CPS2300Great local bus error CFCD2 CPS2300Great sleep read data parity error CFCD3 CPS2300Great sleep write data parity error CFCD4 CPS2300Great address parity error CFCFO PIC3400Great watchdog timer error CFCF1 PIC3400Great sleep read data parity error CFCF2 PIC3400Great sleep write data parity error CFCF3 PIC3400Great address parity er
41. B Cc CFB61 Unsupported option trouble CFB62 CFB70 ASIC117 first sheet common register setting e MFP board MFPB Cc CFB71 Unsupported option trouble CFB72 CFB80 ASIC117 first sheet PCIBridgeDMA e MFP board MFPB C CFB81 Unsupported option trouble CFB82 CFB90 ASIC117 first sheet BTC compander expander MFP board MFPB C CFB91 Unsupported option trouble CFB92 CFCOO ASIC117 first sheet DMAOO error interruption e MFP board MFPB CFC01 ASIC117 first sheet DMA01 error interruption CFC02 ASIC 117 first sheet DMA02 error interruption CFCO3 ASIC 117 first sheet DMAO3 error interruption CFC04 ASIC117 first sheet DMA04 error interruption CFCO05 ASIC 117 first sheet DMAO5 error interruption CFC06 ASIC 117 first sheet DMAO6 error interruption CFC07 ASIC117 first sheet DMA07 error interruption CFC08 ASIC 117 first sheet DMA08 error interruption CFCO9 ASIC 117 first sheet DMAO9 error interruption CFCOA ASIC117 first sheet DMA10 error interruption CFC10 ASIC117 first sheet DMA16 error interruption CFC11 ASIC117 first sheet DMA17 error interruption CFC12 ASIC117 first sheet DMA18 error interruption CFC13 ASIC117 first sheet DMA19 error interruption CFC14 ASIC117 first sheet DMA20 error interruption CFC15 ASIC117 first sheet DMA21 error interruption CFC16 ASIC117 first sheet DMA22 error interruption CFC17 ASIC117 first sheet DMA23 error interruption CFC18 ASIC117 first sheet DMA24 error interruption
42. Change imaging unit scratched 4 Dirty on the outside YES Clean 5 PH unit The surface of the PH window is YES Clean with cleaning jig dirty 6 Image transfer Is abnormality found in the cam YES Change transfer belt unit belt unit gear The problem has been eliminated NO Change IU 7 through the checks of steps up to 6 Change PH unit Change printer control board Change High voltage unit 348 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 3 4 A Typical faulty images 16 Image quality problem Printer monocolor uneven density in main scan direction A02EF4C520DA B Troubleshooting procedure dirty Step Section Check item Result Action MachineAdjust The problem has been eliminated NO Go to next step 1 ment gt LD through the LD light balance Adjust gt LD Light balance 2 Imaging unit The surface of the PC drum is YES Change imaging unit scratched 3 Dirty on the outside YES Clean 4 PH unit The surface of the PH window is YES Clean with cleaning jig Transfer roller Check that the spring does not NO Correct 5 come off during the pressure oper Change transfer roller unit ation of the transfer roller 6 Transfer belt unit Transfer belt unit makes positive NO Check and correct contacts contact with plates on rails 7 Is abnormality found in the cam YES Change transfe
43. Detection of PS23 even after the lapse of a given period of time after the paper has E misfeed at vertical blocked the paper feed tray 3 vertical transport sensor PS16 transport section e The paper feed tray 3 vertical transport sensor PS16 is not unblocked even after the lapse of a given period of time after the paper has blocked the PS16 Vertical transport e For paper fed from the tray 3 loop forming has not been complete before a section loop sheet enters the timing roller because the rise timing of load to perform registra registration tion is earlier than the rise timing of load to form a loop reversing jam B Action Relevant parts Transport motor M1 Printer control board PRCB Paper feed tray 3 vertical transport clutch CL3 Paper feed tray 3 vertical transport sensor PS16 Sensor in front of tim roller PS23 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Initial check items _ 2 PS16 I O check PRCB CN9PRCB 11 ON D 10 3 PS23 I O check PRCB CN1PRCB 3 ON D 18 4 CL3 operation check PRCB CN9PRCB 17 ON D 10 to 11 PRCB CN34PRCB 10 REM PRCB CN34PRCB 13 LOCK 6 Change PRCB 5 M1 operation check D 22 D e e n 2 ds o Confidential for internal use only do not distribute 281 magicolor 8650 D c fo n amp D fe 2 13 Jam
44. FM6 MFP board MFPB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the FM6 connector for proper _ _ connection and correct as necessary Check the fan for possible overload and correct as necessary PRCB CN44PRCB 1 REM PRCB CN44PRCB 3 LOCK 4 Change FM6 _ 5 Change MFPB E 3 FM6 operation check D e e n 2 ds o Confidential for internal use only do not distribute 331 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 61 CA051 Standard controller configuration failure 14 5 62 CA052 Controller hardware error 14 5 63 CA053 Controller start failure magicolor 8650 Relevant parts MFP board MFPB WIRING DIAGRAM Step Action Location Electri Control signal cal component Check to see if the following setting has been correctly made Service Mode gt System Settings Image Controller If changing the setting turn OFF the power switch and turn it ON again after 10 sec onds or more Check the connectors of the MFP board 2 _ MFPB for proper connection and correct as necessary 3 Change MFPB 14 5 64 CC151 ROM contents error upon startup MSC 14 5 65 CC153 ROM contents error upon startup PRT WIRING DIAGRAM Location Electri cal component 1 Check the ROM version
45. Field Service Ver 2 0 Nov 2007 13 Jam display Troubleshooting 13 Jam display 13 1 Misfeed display e When a paper misfeed occurs the LED line lights up red steadily and the misfeed mes sage is displayed on the control panel of the machine magicolor 8650 LED line is lit up steadily red AMisfeed detected 1101 2nd Tray Remove paper a Paper misfeed code will be displayed A02EF4E012DA Code 1 Jam type Misfeed processing location Action 1101 Misfeed at tray 2 feed section Right door P277 1201 Misfeed at tray 3 feed section Vertical transport door P 278 1301 See P 21 of the PC 106 205 service manual 2001 1401 2001 1501 See P 27 of the PC 406 service manual 2001 1001 Misfeed at tray 1 feed section Right door P 279 9201 Misfeed at duplex pre registration section Right door duplex door P 280 2001 Misfeed at vertical transport section Right door vertical transport door P 281 3001 2nd image transfer section Right door P 282 2 3201 Misfeed at exit section Right door P 283 5 9301 Misfeed at duplex transport section Duplex door P 284 g A 9901 Controller jam P 285 xe 7216 See P67 of the FS 519 PK 515 OT 602 service manual A 721g See P 59 of the FS 609 PK 501 service manual 7221 7281 7243 See P 67 of the FS 519 PK 515 OT 602 service manual 7221 See P 33 of the SD 505 service manual 7225
46. NO Check wiring from DCPU on DCPU to FS 519 FS 609 YES Change DCPU 3 Is the fuse on DCPU conducting Malfunction in FS 519 FS No 609 342 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 Image quality problem 16 1 How to read element date e Using the numeric values on the list produced through Service Mode List Output gt Adjustment List or Management List isolate the cause of the image problem magicolor 8650 16 1 1 Table No e Check the table No by the machine management list Vdc C Shows the developing bias value of each color of toner when an image is produced Vdc M e Standard values around 100 to 800 V Vdc Y e A correction is made to make the image lighter when the numeric value is greater Vde K e A correction is made to make the image darker when the numeric value is smaller e Relevant Components Imaging unit high voltage unit HV Vg C Shows the grid voltage value of each color of toner when an image is produced Vg M e Standard values around 300 to 1100 V Vg Y e A correction is made to make the image lighter when the numeric value is greater Vg K e A correction is made to make the image darker when the numeric value is smaller Relevant Components Imaging unit high voltage unit HV 16 1 2 Level history1 e Check the level history1 by the adjustments list
47. PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the fusing unit for correct installation _ whether it is secured in position Check the open close operation of the upper right door Check the fusing unit PRCB and DCPU for 3 proper connection and correct or change as necessary 4 Change fusing unit 5 Change PRCB 6 Change DCPU n 14 5 44 C3821 Fusing abnormally low temperature detection heating side 14 5 45 C3823 Fusing abnormally low temperature detection pressurizing side Relevant parts Fusing unit DC power supply DCPU Printer control board PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the fusing unit for correct installation A whether it is secured in position Check the open close operation of the upper right door Check the fusing unit PRCB and DCPU for 3 proper connection and correct or change as necessary 4 Change fusing unit 5 Change PRCB Change DCPU _ E Confidential for internal use only do not distribute 327 magicolor 8650 D fo e n 2 ds o magicolor 8650 D c fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 46 C4151 Poly
48. RCB CN28PRCB 2 ON PRCB CN28PRCB 3 LOCK Change FM2 Change PRCB 3 FM2 operation check 14 5 58 C5354 Exhaust fan motor s failure to turn Relevant parts Exhaust fan motor FM4 Printer control board PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the FM4 connector for proper SA _ connection and correct as necessary Check the fan for possible overload and correct as necessary PRCB CN3PRCB 14 ON PRCB CN3PRCB 16 LOCK Change FM4 Change PRCB z 3 FM4 operation check D 6 D Z fo wn amp re 3 fe 2 330 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 59 C5357 Cooling fan motor 1 s failure to turn Relevant parts Cooling fan motor 1 FM1 Printer control board PRCB magicolor 8650 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the FM1 connector for proper connection and correct as necessary Check the fan for possible overload and correct as necessary PRCB CN30PRCB 4 ON PRCB CN30PRCB 6 LOCK 4 Change FM1 5 Change PRCB 3 FM1 operation check K 7 14 5 60 C5371 MFP board cooling fan motor s failure to turn Relevant parts MFP board cooling fan motor
49. SIC117 first sheet DMAO8 time out CFEO9 ASIC117 first sheet DMAO9 time out CFEOA ASIC117 first sheet DMA10 time out CFE10 ASIC117 first sheet DMA16 time out CFE11 ASIC117 first sheet DMA17 time out CFE12 ASIC117 first sheet DMA18 time out CFE13 ASIC117 first sheet DMA19 time out CFE14 ASIC117 first sheet DMA20 time out CFE15 ASIC117 first sheet DMA21 time out CFE16 ASIC117 first sheet DMA22 time out CFE17 ASIC117 first sheet DMA23 time out CFE18 ASIC117 first sheet DMA24 time out CFE19 ASIC117 first sheet DMA25 time out CFE1A ASIC117 first sheet DMA26 time out CFE1B ASIC117 first sheet DMA27 time out CFE1C ASIC117 first sheet DMA28 time out CFE1D ASIC117 first sheet DMA29 time out CFEIE ASIC117 first sheet DMA30 time out MFP board MFPB OL OL OPO OL OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF OF O CFE50 CFE51 CFE52 CFE53 CFE54 CFE55 CFE56 CFE57 CFE58 CFE59 CFE5A Unsupported option trouble 310 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Relevant electrical Code Item components units and Rank options CFE60 Unsupported option trouble CFE61 CFE62
50. an replace the toner cartridge 3 the drive section of the toner cartridge Imaging unit There is any stain damage or YES Replace the imaging unit abrasion on the PC drum Transfer roller There is any stain damage YES Replace the transfer roller 5 deformation or abrasion on the transfer roller Fusing unit There is any stain damage YES Replace the fusing unit deformation or abrasion on the roller and drive section of the fusing unit The problem has been eliminated NO Replace the transfer belt unit through the check of step 6 D e e n 2 ds o Confidential for internal use only do not distribute 359 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 3 13 Printer 4 color white lines in sub scan direction white bands in sub scan direction colored lines in sub scan direction and colored bands in sub scan direction o 8 A Typical faulty images D White lines in sub White bandsinsub Colored lines in sub Colored bands in sub scan direction scan direction scan direction scan direction A02EF4C507DA B Troubleshooting procedure Step Section Check item Result Action Image check A white line or colored line in sub YES Clean the comb electrode by 1 scan direction moving the comb electrode cleaning lever 2 Transfer belt unit Fingerpri
51. ange imaging unit K E 4 Change PRCB 14 5 21 C2559 Cyan TCR sensor adjustment failure 14 5 22 C255A Magenta TCR sensor adjustment failure 14 5 23 C255B Yellow TCR sensor adjustment failure Relevant parts Imaging unit C Printer control board PRCB Imaging unit M Imaging unit Y WIRING DIAGRAM Location Electri cal component 1 Reinstall imaging unit Step Action Control signal 2 Change imaging unit z 3 Change PRCB 14 5 24 C255C Black TCR sensor adjustment failure Relevant parts Imaging unit K Printer control board PRCB WIRING DIAGRAM Location Electri cal component 1 Reinstall imaging unit K Step Action Control signal D fo e n 2 ds o 2 Change imaging unit K 3 Change PRCB Confidential for internal use only do not distribute 321 magicolor 8650 D c fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 25 C2650 Main backup media access error Relevant parts Service EEPROM board SV ERB Printer control board PRCB Step Action WIRING DIAGRAM Control signal Location Electri cal component Check the connector CN23PRCB on PRCB the connector CN1SV ERB on SV ERB and the harness between the boards for proper connec
52. ange printer control board 15 board PRCB harness and flat cables between Change PH relay board PH relay board PRCB and PHREYB and correct if PHREYB necessary The problem has been eliminated NO Change imaging unit 16 through the checks of steps up to 15 Change PH unit Change high voltage unit D amp xe fe lt n Ko T 2 354 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 3 8 Printer monocolor void areas white spots A Typical faulty images Void areas White spots magicolor 8650 A02EF4C523DA B Troubleshooting procedure Step Section Check item Result Action Image Check There are void areas at the front YES See P 350 i side or high density section There is void area at the rear side YES Perform TransferOutputAdj of 2 section ProcessAdjustment under Ser vice Mode 3 Imaging unit The surface of the PC drum is YES Change imaging unit scratched 4 Dirty on the outside YES Clean 5 Toner cartridge Foreign matter or caked toner in YES Remove foreign matter the toner cartridge Installation Is the atmospheric pressure at the YES Make the following adjustment 6 environment installation site low Service Mode ProcessAd justment Bias Choice D e e n 2 ds o Confidential f
53. blem has been eliminated NO Change transfer belt unit through the checks of steps up to 10 Change printer control board 366 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 3 20 Printer 4 color void areas white spots A Typical faulty images Void areas White spots magicolor 8650 A02EF4C523DA B Troubleshooting procedure Step Section Check item Result Action Image check There are void areas at the front YES P 365 side or high density section There are void areas in the trailing YES Perform TransferOutputAdjust 2 edge of ProcessAdjustment under Service Mode Transfer belt unit Fingerprints oil or other foreign YES Clean 3 matter is evident on the transfer belt Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth 4 Change transfer belt unit if belt is damaged 5 Transfer roller Transfer roller is dirty or scratched YES Change 2nd image transfer roller unit unit Charge neutralizing cloth is not NO Correct or change 6 separated and ground terminal is connected properly 7 Paper path There is foreign matter on paper YES Remove foreign matter path e 8 Pre image transfer guide plate is YES Clean or change 2 damaged or dirty D a 9 The problem has been eliminated NO Change transfer belt unit 3 through th
54. cation of controller C CD403 Checksum error Cc CD404 Receiving packet c incorrect CD405 Receiving packet me c analysis error CD406 ACK receiving timeout CD407 Retransmission timeout C CDC Trouble related to security e Contact the responsible people of KMBT before taking some countermeasures _ gt CE001 Abnormal message e Printer control board PRCB is faulty c queue CE002 Message and method c parameter failure CE003 Task error C CE004 Event error C CE005 Memory access error C CE006 Header access error C CE007 DIMM initialize error C CEEE1 MSC undefined e An undefined malfunction occurs in the c malfunction occurring MSC of the printer control board PRCB CEEE2 Scanner section e An undefined malfunction occurs in the c undefined malfunction scanner section _ CEEE3 Engine section undefined e An undefined malfunction occurs in the f Cc malfunction engine section MFPB etc 300 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code e The machine displays an abort code CF on the control panel as it becomes unable to process tasks properly through its software control e When the system program is aborted check the electrical component unit option and connection relating to the specific type of the abort condition Code Item Relevant electrical components un
55. con ducted Turn OFF the power switch and turn it ON again more than 10 seconds after NOTE e Incase it failed to restore data return to the trouble code screen 14 5 93 CD401 NACK command incorrect 14 5 94 CD402 ACK command incorrect 14 5 95 CD403 Checksum error 14 5 96 CD404 Receiving packet incorrect 14 5 97 CD405 Receiving packet analysis error 14 5 98 CD406 ACK receiving timeout 14 5 99 CD407 Retransmission timeout Relevant parts MFP board MFPB WIRING DIAGRAM Step Action Location Electri Control Signal cal Component D c Z fo wn amp re 3 fe 2 1 Check whether there is an strong electro _ _ magnetic noise source near the main body Check the connectors on MFPB for proper connection and correct as necessary 3 Change MFPB 338 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 5 100 CE001 Abnormal message queue 14 5 101 CE003 Task error 14 5 102 CE004 Event error 14 5 103 CE005 Memory access error 14 5 104 CE006 Header access error 14 5 105 CE007 DIMM initialize error 14 Malfunction code Relevant parts MFP board MFPB Step Action WIRING DIAGRAM Control signal Location Electri cal component Check the connectors on MFPB for proper connection and correct as necessary Change MFPB 14 5 106 CE002 Messa
56. cute J Service Mode the stabilization List Output gt Check transfer belt for dam Adjustment List age and correct as necessary Level history data Low TCR and low Vg and Vdc YES Go to step 10 check results Low TCR and high Vg and Vdc YES Go to step 12 7 TCR falling within specified range YES Go to step 10 and low Vg and Vdc 8 TCR falling within specified range YES Go to step 12 and high Vg and Vdc 9 The situations other than the above YES Go to step 10 mentioned 10 Imaging unit Dirty on the outside YES Clean 4 PH unit The surface of the PH window is YES Clean with cleaning jig dirty Service Mode gt The problem is eliminated after NO Go to next step 12 ProcessAdjust background margin has been Confidential for internal use only do not distribute 353 magicolor 8650 D fo e n 2 fe o 16 Image quality problem Field Service Ver 2 0 Nov 2007 Step Section Check item Result Action Service Mode gt The problem has been eliminated NO Go to next step Process Adjust through the adjust of Dmax Density ment gt Dmax Density 13 magicolor 8650 Service Mode gt After the Initialize Stabi sequence NO Go to next step ProcessAdjust has been completed run gradation 14 ment gt Stabiliza adjust tion gt Initialize Stabi Printer control Check the connection of connectors NO Ch
57. d MFPB c Control Panel CF744 File memory transfer start wait MFP board MFPB c gt ing command queue Z CF754 File memory compression c g requesting command queue 2 CF764 Panel instruction delete job c 2 queue E CF774 Warning delete job queue Cc CF784 Application instruction delete job c queue CF794 Output page information for c duplex back side queue CF7A4 Paper feed completion output c pate information queue CF7B4 Exposure compaction output c page information queue 302 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Code Item Relevant electrical components units and options Rank CF7C4 Pre discharge completion output page information queue CF7D4 Touch panel coordinate data queue CF7E4 Direct key data queue An exceptional instance occurred due to the unex pected parameter in the system F W MFP board MFPB O CF802 SIO sending port ENG MFP board MFPB Engine CF810 SIO sending port CF8ED SIO sending port EPNet e MFP board MFPB CF902 SIO receiving port ENG MFP board MFPB Engine CF910 SIO receiving port CF9ED SIO receiving port EPNet CFA01 getOnelmgTransInfoFromTh No applied thread CFA02 chkEnableAllocExec default error CFA03 setTransBandAndRepeatNum
58. d position sensor PS26 Printer control board PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M10 connector for proper _ _ connection and correct as necessary 2 Check the M10 connector for proper drive _ coupling and correct as necessary 3 Check the PRCB connector for proper _ _ connection and correct as necessary 4 PS26 I O check PRCB CN39PRCB 18 ON D 24 5 M10 operation check PRCB CN39PRCB 12 REM D 24 6 Change M10 7 Change PRCB 14 5 11 2351 K toner suction fan motor s failure to turn Relevant parts Printer control board PRCB Toner suction fan motor FM3 WIRING DIAGRAM Step Action Location Electri Control signal cal component Check the FM3 connector for proper con nection and correct as necessary 2 Check the fan for possible overload and S correct as necessary PRCB CN30PRCB 7 ON PRCB CN30PRCB 9 LOCK Change FM3 Change PRCB 3 FMS operation check D c fo wn amp re 3 fe 2 318 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 12 C2451 Release new transfer belt unit Relevant parts Transfer belt unit Printer control board PRCB Step Action WIRING DIAGRAM Location Electri
59. dure Step Section Check item Result Action Transfer belt unit Fingerprints oil or other foreign YES Clean 1 matter is evident on the transfer belt Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth 2 Change transfer belt unit if belt is damaged 3 Transfer roller Transfer roller is dirty or scratched YES Change transfer roller unit unit 4 Paper path There is foreign matter on paper YES Remove foreign matter path 5 Image transfer paper separator YES Clean or change fingers are damaged or dirty 6 Fusing unit Fusing entrance guide plate is dirty YES Clean or damaged Change fusing unit 7 Fusing paper separator fingers are YES Clean dirty Neutralizing The resistance values between the NO Check the contact modify 8 brush neutralizing brush and the ground Change neutralizing brush terminal is not oo 9 The problem has been eliminated NO Change printer control board through the checks of steps up to 8 Confidential for internal use only do not distribute 361 magicolor 8650 D lo e n 2 ds o 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 3 15 Printer 4 color uneven density in sub scan direction A Typical faulty images magicolor 8650 A02EF4C526DA B Troubleshooting procedure Step Section Check item Result Action Transfer belt unit Fingerprints o
60. e SD 505 service manual _ B motor failure C11A6 Saddle layable guide drive B failure a C11B0 Finishing option stapler See P 73 of the FS 519 PK 515 OT 602 ser n B unit CD drive failure vice manual C11B1 Stapler unit slide motor See P 65 of the FS 609 PK 501 service man B malfunctions ual C11B2 Finishing option stapling See P 73 of the FS 519 PK 515 OT 602 ser _ B mechanism malfunction 1 vice manual C11B 4 Stapler folding motor See P 65 of the FS 609 PK 501 service man B malfunctions ual C11B5 Side staple 1 drive failure See P 38 of the SD 505 service manual B C11B6 Side staple 2 drive failure B C11C0 Punch motor malfunction See P 73 of the FS 519 PK 515 OT 602 ser A B vice manual C11C1 Punch control board See P 65 of the FS 609 PK 501 service man c malfunctions ual C11C2 Punch side registration c motor malfunctions C11C3 Punch motor malfunctions C C11C5 Punch sensor c malfunctions a C11D0 Crease motor drive failure See P 38 of the SD 505 service manual B C11E0 Unsupported option trouble C1301 Finishing option cooling See P 73 of the FS 519 PK 515 OT 602 ser _ B fan motor failure vice manual C1401 Backup RAM failure See P 65 of the FS 609 PK 501 service man _ c ual C2151 Secondary transfer roller During a retraction operation of the 2nd pressure welding alien image transfer roller the 2nd image transfer ation welding alienation sensor cannot detect the
61. e checks of steps up to 8 Confidential for internal use only do not distribute 367 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 3 21 Printer 4 color colored spots A Typical faulty images magicolor 8650 A02EF4C509DA B Troubleshooting procedure Step Section Check item Result Action 1 Imaging unit The surface of the PC drum is YES Change imaging unit scratched Transfer belt unit Fingerprints oil or other foreign YES Clean 2 matter is evident on the image transfer belt Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth 3 Change transfer belt unit if belt is damaged 4 Transfer roller Transfer roller is dirty or scratched YES Change transfer roller unit unit 5 Paper path There is foreign matter on paper YES Remove foreign matter path 6 Fusing unit Fusing belt is dirty or scratched YES Change fusing unit 7 The problem has been eliminated NO Change transfer belt unit through the checks of steps up to 6 D amp xe fe p N 2 Tel 2 E 368 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 3 22 Printer 4 color poor fusing performance offset A Typical faulty images Poor fusing performance Offset magicolor 8650 CF CF A02EF4C528DA
62. e temperature to 10 C See P 225 1 Call the Service Mode to the screen 2 Select MachineAdjustment gt FusingTemperature gt Heated Side 3 Select a paper type 4 Change the temperature of to 20 C See P 225 D c fo wn amp re 3 fe 2 276 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 13 Jam display 13 3 3 Misfeed at tray 2 feed section O A Detection timing E ice Type Description 2 oO Detection of e The leading edge of the paper does not turn ON the sensor in front of tim roller gt misfeed at tray 2 PS23 even after the lapse of a given period of time after the tray 2 starts to E feed section feed paper Detection of paper The paper feed tray 2 chain feed sensor PS1 is turned ON when the power left in tray 2 feed switch is turned ON a door or cover is opened and closed or a misfeed or mal section function is reset Tray 2 feed e For paper fed from the tray 2 due to a delay in paper arrival loop forming in section front of the timing roller is not complete before the rise timing of the transport loop registration motor M1 reversing jam Tray 2 feed section For paper fed from the tray 2 TOD permit continues to be disabled for a prede TOD permit waiting termined period of time after the timing of TOD output jam B Action Relevant parts Transport
63. eeder up down abnormality Relevant parts Transport motor M1 Printer control board PRCB Paper feed tray 1 pick up solenoid SL1 Paper feed tray 1 lift up position sensor PS17 magicolor 8650 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M1 connector for proper connec E tion and correct as necessary Check the connector of M1 for proper drive coupling and correct as necessary 3 PS17 I O check PRCB CN6PRCB 7 ON D 2 SL1 operation check PRCB CN6PRCB 4 ON D 1 PRCB CN34PRCB 10 REM PRCB CN34PRCB 13 LOCK Change SL1 Change M1 8 Change PRCB 5 M1 operation check D 22 14 5 4 C0301 Suction fan motor s failure to turn Relevant parts Suction fan motor FM8 Printer control board PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component Check the FM8 connector for proper con nection and correct as necessary Check the fan for possible overload and correct as necessary PRCB CN3PRCB 2 ON PRCB CN3PRCB 3 LOCK Change the right door assy 5 Change PRCB 3 FMB8 operation check D lo e n 2 ds e Confidential for internal use only do not distribute 315 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 5 C2151 Secondary transfer roller pressure w
64. elding alienation Oo 38 ee Relevant parts 3 2nd image transfer retraction motor M11 Printer control board PRCB gt 2nd image transfer welding alienation sensor E PS36 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M11 connector for proper _ connection and correct as necessary Check the connector of M11 for proper drive coupling and correct as necessary PS36 I O check PRCB CN3PRCB 9 ON D 5 Change the right door assy Change PRCB _ 14 5 6 C2152 Transfer belt pressure welding alienation Relevant parts Fusing motor M5 Printer control board PRCB Transfer belt retraction clutch CL7 Transfer belt retraction sensor PS31 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M5 connector for proper _ _ connection and correct as necessary PS31 I O check PRCB CN36PRCB 15 ON D 26 to 27 CL7 operation check PRCB CN39PRCB 10 ON D 23 4 M5 operation check PRCB CN34PRCB 2 REM D 21 PRCB CN34PRCB 5 LOCK Change CL7 Change M5 e Change PRCB D c fo wn amp re 3 fe 2 316 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 7 2164 PC charge malfunction Relevant parts Imaging unit High voltage uni
65. er belt unit if the transfer belt is damaged Reinstall or reconnect IDCS MK or IDCS YC sensor shutter or connector if it is installed or con nected improperly 4 Clean IDCS MK or IDCS YC if it is dirty Check the HV connector for proper connection and correct as necessary 3 Open close the front door run an image stabilization sequence and output the adjustments list and check the IDC value of the level history1 IDC1 IDCS MK IDC2 IDCS CY If the value is 1 0 V or less change IDCS MK or IDCS CY 7 Change PRCB 14 2 3 P 6 Cyan imaging unit failure 14 2 4 P 7 Magenta imaging unit failure 14 2 5 P 8 Yellow imaging unit failure 14 2 6 P 9 Black imaging unit failure Relevant parts Imaging unit C Transfer belt unit Imaging unit M High voltage unit HV Imaging unit Y Printer control board PRCB Imaging unit K Step Action 1 Select ProcessAdjustment Dmax Density and if the setting value is negative readjust 2 Check the drive transmission portion of the Imaging Unit and correct as necessary Clean the IDC registration sensor MK IDCS Mk or IDC registration sensor CY IDCS CY win dow if dirty D c Z fo wn amp re 3 fe 2 Clean the contact of the imaging unit connector if dirty Check the HV connector for proper connection and correct as necessary Change the transfer belt unit Change PRCB
66. essary 2 3 Check that the spring does not come off during the pressure operation of the 2nd transfer roller e and correct if necessary g 4 Check the contact at the joint of the 2nd image transfer assy and HV E Clean the joint or correct if necessary Change the transfer belt unit Change HV Change PRCB Confidential for internal use only do not distribute 289 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 2 10 P 30 Color PC drive sensor malfunction co LO Relevant electrical parts 3 Color PC drive main sensor PS27 Main drive unit gt Color PC drive sub sensor PS28 Printer control board PRCB E Step Action 1 Check the PS27 or PS28 for installed position and proper connector connection 2 Wipe the PS27 or PS28 clean of dirt if any 3 If P 30 occurs again change the main drive unit 4 Change PRCB 14 2 11 P 31 Black PC drive sensor malfunction Relevant parts Black PC drive main sensor PS29 Main drive unit Black PC drive sub sensor PS30 Printer control board PRCB Step Action 1 Check the PS29 or PS30 for installed position and proper connector connection 2 Wipe the PS29 or PS30 clean of dirt if any 3 If P 31 persists change the main drive unit 4 Change PRCB D fo wn 2 re 3 fe 2 290 Confidential for internal use only do not distribute
67. ge and method parameter failure Relevant parts MFP board MFPB Hard disk Step Action WIRING DIAGRAM Control signal Location Electri cal component Turn OFF the power switch and turn it ON again and conduct the following setting Service Mode gt System Settings Ini tialize Data Clear See P 210 Format hard disk Change hard disk Change MFPB Confidential for internal use only do not distribute 339 magicolor 8650 D e e n 2 ds o magicolor 8650 D fo wn 2 re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 107 CEEE1 MSC undefined malfunction occurring Relevant parts MFP board MFPB WIRING DIAGRAM Step Action i Control signal Location Electri cal component Check the connectors on MFPB for proper connection and correct as necessary 2 Change MFPB 14 5 108 CEEE3 Engine section undefined malfunction Relevant parts Printer control board PRCB WIRING DIAGRAM Step Action Control signal Location Electri cal component Check the PRCB connector for proper connection and correct as necessary 2 Change PRCB 340 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 15 Power supply trouble 1
68. gon motor rotation trouble C 14 5 47 C4152 Polygon motor rotation trouble M 14 5 48 C4153 Polygon motor rotation trouble Y 14 5 49 C4154 Polygon motor rotation trouble K Relevant parts PH unit PH relay board PHREYB Printer control board PRCB WIRING DIAGRAM Step Action Control signal Location Electri cal component Check the connector for proper connection and correct as necessary Change PH unit Change PHREYB Change PRCB 14 5 50 C4551 Laser malfunction C 14 5 51 C4552 Laser malfunction M 14 5 52 C4553 Laser malfunction Y 14 5 53 4554 Laser malfunction K Relevant parts PH unit PH relay board PHREYB Printer control board PRCB WIRING DIAGRAM Step Action Control signal Location Electri cal component Check the connector for proper connection and correct as necessary Change PH unit Change PHREYB Change PRCB 328 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 54 C5102 Transport motor s failure to turn 14 5 55 C5103 Transport motor s turning at abnormal timing Relevant parts Printer control board PRCB Transport motor M1 o re o 2 fo 2 d E WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M1 connector fo
69. hile the motor remains stationary C3202 Fusing motor turning at e The motor lock signal remains LOW for a abnormal timing predetermined continuous period of time B while the motor remains stationary C3301 Fusing cooling fan motor e The fan motor lock signal remains HIGH for 1 failure to turn a predetermined continuous period of time B while the motor remains stationary C3302 Fusing cooling fan motor e The fan motor lock signal remains HIGH for 2 3 failure to turn a predetermined continuous period of time B while the motor remains stationary 296 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Code Item Detection timing Trouble iso lation com pliant unit Rank C3421 Fusing heaters trouble heating side The temperature detected by the heating roller thermistor C does not reach a prede termined level after the lapse of a predeter mined period of time after the heating roller fusing heater lamp lights up The difference between the maximum and minimum temperatures detected by the heating roller thermistor C within a predeter mined period of time after the start of a warm up cycle is below or above a predeter mined value The temperature detected after a pressure level correction remains under a predeter mined level even after the lapse of a prede termined period of time after the start of the temperature detection
70. hine produce a test print B and determine whether the image problem occurs in a specific single color or four colors o 2 D oO E 1 ase ee os Q OO 4 colors l Mono color T l l i 1 q l OLON o o C E p A02EF4C006DA e Evaluation procedure Image Action Result Cause Next step problem From User Settings select Print Reports gt yeg Printer P 360 a GDI Demo Page and produce a test print Is 4 colors Lines bands A x image problem evident in each of all four col Printer P346 3 NO F ors single color D e e n 2 ds o Confidential for internal use only do not distribute 345 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 3 Solution D NOTE 5 e Typical faulty image samples shown in the following are all printed with A4S set 3 ting S 16 3 1 Printer monocolor white lines in sub scan direction white bands in sub scan direction colored lines colored bands in sub scan direction A Typical faulty images White lines in sub White bands in sub Colored lines in sub Colored bands in sub scan direction scan direction scan direction scan direction A02EF4C507DA B Troubleshooting procedure Step Section Check item Result Action 1 Image check A white line or black line in sub YES Clean the electrostatic charger wire scan direction is
71. ial for internal use only do not distribute 291 magicolor 8650 D c Z fo wn amp re gt fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 Confidential for internal use only do not distribute Trouble iso Code Item Detection timing lation com Rank pliant unit C0211 Tray 1 feeder up down e The paper feed tray 1 lift up position sensor abnormality is not unblocked even when the transport motor has turned for a given number of pulses after the sequence to move the paper lifting plate from the standby position to the feed position was started Tray 1 B e The paper feed tray 1 lift up position sensor y is not blocked even when the transport motor has turned for a given number of pulses after the sequence to move the paper lifting plate from the feed position to the standby position was started C0212 LCT ejection failure See P 32 of the PC 406 service manual LCT B C0213 LCT shift gate malfunction LCT B C0214 LCT shifting failure LCT B C0215 LCT shift motor LCT B malfunction C0301 Suction fan motor s e The fan lock signal remains HIGH for a pre failure to turn determined continuous period of time while B the motor remains stationary C1004 FNS communication error See P 73 of the FS 519 PK 515 OT 602 ser _ c vice manual A C1180 Transport system drive See P 65 of the FS 6
72. ifications 2 Change the hard disk 14 5 84 CD201 File memory mounting error 14 5 85 CD202 Memory capacity discrepancy 14 5 86 CD203 Memory capacity discrepancy 2 Relevant parts MFP board MFPB Memory WIRING DIAGRAM Step Action Location Electri Control Signal cal Component Check to see if the memory on MFPB is _ installed correctly Change the memory on MFPB Change MFPB 14 5 87 CD211 PCI SDRAM DMA operation failure 14 5 88 CD212 Compression extraction timeout detection Relevant parts MFP board MFPB WIRING DIAGRAM Step Action Location Electri Control Signal cal Component 1 Change MFPB 336 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 89 CD241 Encryption board setting error 14 5 90 CD242 Encryption board mounting error Relevant parts magicolor 8650 Encryption board SC 503 WIRING DIAGRAM Step Action Location Electri Control Signal cal Component Check the encryption board connector for 1 proper connection and correct as necessary 2 Change encryption board 14 5 91 CD261 USB host board failure Relevant parts MFP board MFPB USB host board EK 603 WIRING DIAGRAM Step Action Location Electri Control S
73. ignal cal Component 1 Check that the USB device in use is com _ pliant with the standard Check the operation with another USB device Check the USB host board connector for 3 proper connection and correct as neces sary 4 Change USB host board 5 Change MFPB D e e n 2 ds o Confidential for internal use only do not distribute 337 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 92 CD3 NVRAM data error e When the data stored due to the NVRAM trouble is lost backup data can be used for res toration e Trouble code C D370 will be displayed when multiple errors over 5 of NVRAM data are detected which can be restored with one restoration command e Data backup will be automatically performed every hour Backup can also be performed manually with the following setting Service Mode gt Security Settings Data Backup See P 245 magicolor 8650 Recovery procedure from NVRAM data error On the trouble code screen highlight Recover Data and press the Menu Select key Select Yes and press the Menu Select key The screen will be shifted to the data restoration screen to perform data restoration NOTE e When the restoration is performed in a short time data restoration screen may not be displayed Sia ad 4 Check the message which indicates that the data restoration was successfully
74. il or other foreign YES Clean 1 matter is evident on the transfer belt Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth 2 Change transfer belt unit if belt is damaged 3 Terminal is dirty YES Clean 4 Transfer roller Image transfer roller is installed NO Reinstall unit properly 5 Image transfer roller is dirty or YES Change transfer roller unit scratched 6 The problem has been eliminated NO Change transfer belt unit through the checks of steps up to 5 D xe fe 2e n Ko T 2 362 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 3 16 Printer 4 color uneven density in main scan direction A Typical faulty images magicolor 8650 A02EF4C521DA B Troubleshooting procedure Step Section Check item Result Action Transfer belt unit Fingerprints oil or other foreign YES Clean 1 matter is evident on the transfer belt Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth 2 Change transfer belt unit if belt is damaged 3 Terminal is dirty YES Clean 4 Transfer roller Image transfer roller is installed NO Reinstall unit properly 5 Image transfer roller is dirty or YES Change transfer roller unit scratched 6 The problem has been eliminated NO Change transfer belt unit through the checks of steps up to 5 Change high voltage unit
75. isk and its read error are C detected CD004 Hard disk access error e Unable to communicate between the hard c disk and printer control board PRCB _ CDO005 Hard disk error 1 e Hard disk is faulty Cc CDO06 Hard disk error 2 C CD007 Hard disk error 3 C CD008 Hard disk error 4 C CD009 Hard disk error 5 C CDOOA Hard disk error 6 C CDOOB Hard disk error 7 C CDOOC Hard disk error 8 C CDOOD Hard disk error 9 C CDOOE Hard disk error A C CDOOF Hard disk data transfer e Data transfer from the hard disk is faulty c error CD010 Hard disk unformat e Unformatted hard disk is connected C CD011 Hard disk out of e A hard disk that falls outside the specifica c specifications mounted tions is connected g CD020 Hard disk verify error e The data abnormality is detected by the p Cc HDD verify check CD030 Hard disk management The machine fails to read administrative c information reading error information data saved in the hard disk a CD201 File memory mounting The file memory is not mounted c error The file has any abnormality CD202 Memory capacity e File memory capacity on the Printer control discrepancy board PRCB is not enough e File memory capacity necessary for duplex Cc printing is not enough during Duplex unit mounting CD203 Memory capacity e File memory capacity on the Printer control c discrepancy 2 board PRCB is not enough CD211 PCI SDRAM
76. items 2 PS25 I O check 3 PS33 I O check PRCB CN4PRCB 7 ON D 4 PRCB CN34PRCB 10 REM 4 M1 operation check PRCB CN34PRCB 13 LOCK D 22 PRCB CN34PRCB 2 REM z 5 M5 operation check PRCB CN34PRCB 5 LOCK D 21 6 M6 operation check PRCB CN40PRCB 10 to 13 D 18 7 M7 operation check PRCB CN4PRCB 1 to 4 D 3 8 Change PRCB e wn x Kel 2 283 Confidential for internal use only do not distribute magicolor 8650 D c Z fo wn a re gt fe 2 13 Jam display Field Service Ver 2 0 Nov 2007 13 3 10 Misfeed at duplex transport section A Detection timing Type Description Detection of misfeed at duplex transport section e A sheet of paper does not unblock the duplex paper passage sensor 1 PS33 e A sheet of paper does not block the duplex paper passage sensor 2 PS34 A sheet of paper does not unblock the duplex paper passage sensor 2 PS34 after a predetermined period of time has elapsed since the sheet blocks the duplex paper passage sensor 1 PS33 after a predetermined period of time has elapsed since the sheet blocks PS33 after a predetermined period of time has elapsed since the sheet unblocks PS34 Detection of paper left in duplex transport section The duplex paper passage sensor 1 PS33 is blocked or the duplex paper passage sensor 2 PS34 is unblocked whe
77. its and options Rank CF001 CT_singleList table abnormal CF002 CT_doubleList table abnormal CF003 CT_doubleList table abnormal CF004 CT_queue full abnormal CF011 Array link abnormal CF012 FAT link abnormal CF013 File size abnormal CF021 setDelayMessage Table OverFlow CF022 procSetBootParamTcpipAd dress injustice CF023 MsgQue OverFlow CF031 getJobPageTolPE page number injustice CF032 getJobHDDPageToIPE page number injustice CF033 setDivTbl limitation over CF034 HDDQUEUE Over Flow CF041 getAPPPtrFromAPPID abnormal CF042 getAPPIndexFromAPPID abnormal CF051 CC_InputPageEntry operator page injustice CF061 IdeCommand_Set status abnormal CF062 IdeCommand_Set parameter abnormal An exceptional instance occurred due to the unex pected Parameter in the System F W CF091 PCI ASIC1 ERROR ASIC1 error CF092 PCI ASIC2 ERROR ASIC2 error CF093 PCI ASIC4 ERROR ASIC3 error CF101 SCAN TIME OUT Image transfer mal functions CF111 Compress TIME OUT CF112 Compress table OverFlow CF113 Compress table check CF121 Expand TIME OUT CF122 Expand table OverFlow CF123 Expand expandLine abnormal Compression mal functions e MFP board MFPB 0 Toa G O 9 OF O
78. motor M1 Printer control board PRCB Paper feed tray 2 paper feed clutch CL1 Paper feed tray 2 chain feed sensor PS1 Sensor in front of tim roller PS23 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Initial check items 2 PSt1 I O check PRCB CN12PRCB 8 ON D 8 to 9 3 PS23 I O check PRCB CN1PRCB 3 ON D 18 4 CL1 operation check PRCB CN12PRCB 11 ON D 9 PRCB CN34PRCB 10 REM 5 M1 operation check PRCB CN34PRCB 13 LOCK D 22 6 Change PRCB Z e wn x Kel e 277 Confidential for internal use only do not distribute 13 Jam display Field Service Ver 2 0 Nov 2007 13 3 4 Misfeed at tray 3 feed section fo g A Detection timing S Type Description O gt Detection of e The leading edge of the paper does not unblock the paper feed tray 3 vertical misfeed at tray 3 transport sensor PS16 even after the lapse of a given period of time after the feed section tray 3 starts to feed paper The paper feed tray 3 vertical transport sensor PS16 is unblocked when the power switch is turned ON a door or cover is opened and closed or a misfeed Detection of paper or malfunction is reset left in tray 3 e The paper feed tray 3 paper feed sensor PS14 is unblocked when the power switch is turned ON a door or cover is opened and closed or a misfeed or mal function is reset Tray
79. n number of times consecutively e When the connector of the TCR sensor is disconnected C2557 Abnormally low toner e TC ratio in the developing machine which is density detected black determined by toner replenishing amount as B TCR sensor control mechanism is 4 or less for a given number of times consecutively C2558 Abnormally high toner e TC ratio in the developing machine which is density detected black determined by toner replenishing amount TCR sensor control mechanism is 11 or more for a _ B given number of times consecutively e When the connector of the TCR sensor is disconnected C2559 Cyan TCR sensor e TCR sensor automatic adjustment does not B adjustment failure function properly failing to adjust to an C255A Magenta TCR sensor appropriate value 3 adjustment failure _ C255B Yellow TCR sensor A B adjustment failure C255C Black TCR sensor B adjustment failure C2650 Main backup media The re written data which has been read access error out checked and founded as error is read out again and found as error e The error was found when reading out the Cc counter value e The machine detects that the service EEPROM board is not loaded in position 295 magicolor 8650 D e e n 2 ds o magicolor 8650 D c fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007
80. n the control panel or printer driver coincides with that of the paper actu ally loaded One possible cause is a control erratic 4 operation So turn OFF and ON the power a switch and run the print cycle again 5 Upgrade the firmware 6 Change PRCB Change MFPB D e e n 2 ds o Confidential for internal use only do not distribute 285 magicolor 8650 D c fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 14 1 Malfunction code Alert code e The machine s CPU performs a self diagnostics function that on detecting a malfunction displays the corresponding warning code on the control panel LED line is lit up steadily red Ready to Print Machine Status 31 CY PMB CHK Cancel O Alert code will be displayed A02EF4E009DA 14 1 1 Alert code list e Ifa stabilization related fault occurs the numeral portion of the corresponding warning code appears Code Item Description P 5 IDC sensor front failure When adjusting the IDC sensor output voltage P 28 IDC sensor rear failure detected for all sample patterns are specified value or more When adjustment is complete sensor s output voltage with selected light intensity is specified value or under During image stabilization gamma correction control detected output val
81. n the power switch is turned ON a door or cover is opened and closed or a misfeed or malfunction is reset B Action Relevant parts Switchback motor M6 Duplex paper passage Duplex paper passage Duplex transport motor M7 Printer control board PRCB sensor 1 PS33 sensor 2 PS34 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Initial check items 2 PS33 I O check PRCB CN4PRCB 7 ON D 4 3 PS34 I O check PRCB CN4PRCB 10 ON D 4 4 M6 operation check PRCB CN40PRCB 10 to 13 D 18 5 M7 operation check PRCB CN4PRCB 1 to 4 D 3 6 Change PRCB 284 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 13 Jam display 13 3 11 Controller jam A J A Detection timing Type Description e A control erratic operation as it relates to the duplex unit occurs magicolor 8650 Controller jam e A stop command a command to effect a forced stop is received e A media error wrong type or size of paper occurs during a 2 sided print cycle B Action Relevant parts MFP board MFPB Printer control board PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Initial check items 2 Check for the paper left in the machine Check to see if the size or type of the paper specified o
82. ner replenishing amount i B TCR sensor control mechanism is 11 or more for a given number of times consecutively C2553 Abnormally low toner e TC ratio in the developing machine which is density detected magenta determined by toner replenishing amount B TCR sensor control mechanism is 4 or less for a given number of times consecutively 294 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Confidential for internal use only do not distribute Trouble iso Code Item Detection timing lation com Rank pliant unit C2554 Abnormally high toner e TC ratio in the developing machine which is density detected magenta determined by toner replenishing amount TCR sensor control mechanism is 11 or more for a _ B given number of times consecutively e When the connector of the TCR sensor is disconnected C2555 Abnormally low toner e TC ratio in the developing machine which is density detected yellow determined by toner replenishing amount TCR sensor control mechanism is 4 or less for a E B given number of times consecutively e When the connector of the TCR sensor is disconnected C2556 Abnormally high toner e TC ratio in the developing machine which is density detected yellow determined by toner replenishing amount TCR sensor control mechanism is 11 or more for a B give
83. not distribute 343 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 2 How to identify problematic part e This chapter is divided into two parts Initial check items and Troubleshooting proce dure by a particular image quality problem e When an image quality problem occurs first go through the Initial check items and if the cause is yet to be identified go to Troubleshooting procedure by a particular image quality problem magicolor 8650 16 2 1 Initial check items A Initial check items 1 e The trouble will be distinguished whether it is on the printer or on the controller How to distinguish Action Result Next step When transmitting the print job to magicolor 8650 the RIP is NO See P 373 displayed on the control panel on the machine Trouble on the controller When selecting GDI Demo Page from Print Reports which is NO e Check the connector con available from User Settings image trouble occurs nected to MFP board e Replace the MFP board YES Initial check items 2 D c Z fo wn 2 re gt fe 2 344 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem B Initial check items 2 e If the printer is responsible for the image problem let the mac
84. nter 4 color incorrect color image registration A Typical faulty images A02EF4C512DA B Troubleshooting procedure Step Section Check item Result Action Warning display The warning code is displayed on YES Take action according to the 1 the panel warning code shown on the state confirm screen Machine Vibration is given to the machine YES Turn off the power switch and 2 condition after power switch has been turned turn it on again more than 10 ON seconds after 3 Transfer belt Fingerprints oil or other foreign YES Clean unit matter is evident on the transfer belt Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth 4 Change transfer belt unit if belt is damaged 5 Drive coupling to the machine is YES Clean dirty 6 Imaging unit The surface of the PC drum is YES Change imaging unit scratched Transfer roller Transfer roller is installed properly NO Reinstall unit Transfer roller is dirty or scratched YES Change transfer roller unit Service Mode Brush effect or blurred image YES Readjust fusing transport speed 9 MachineAd occurs justment gt Fusing Speed Service Mode _ Check the specific color in which YES Perform Color Reg If color shift 10 MachineAd color shift occurs is not corrected even with a cor justment gt rection of 1 dot go to next step Color Reg 141 The pro
85. nts oil or other foreign YES Clean matter is evident on the transfer belt Transfer belt is dirty or scratched YES Clean dirty belt with a soft cloth 3 Change transfer belt unit if belt is damaged 4 Cleaning blade is not effective in YES Clean cleaning blade removing toner completely Change transfer belt unit 5 Transfer roller Transfer roller is dirty or scratched YES Change transfer roller unit unit 6 Paper path There is foreign matter on paper YES Remove foreign matter path gt 7 Image transfer paper separator YES Clean or change fingers are damaged or dirty 8 Fusing unit Fusing entrance guide plate is dirty YES Clean 2 or damaged Change fusing unit 9 Fusing paper separator fingers are YES Clean z dirty 10 The problem has been eliminated NO Change printer control board through the checks of steps up to 9 360 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 3 14 Printer 4 color white lines in main scan direction white bands in main scan direction colored lines in main scan direction and colored bands in main scan direction A Typical faulty images White lines in main scan direction White bands in main scan direction Colored lines in main scan direction Colored bands in main scan direction SSS 3 A02EF4C508DA B Troubleshooting proce
86. ock the job The correct division ID has not been Yes Enter the correct division ID in the entered printer driver and try re transmitting the job again account code 17 1 2 The RIP is not displayed on the machine control panel Step Check Result Action 1 The response of ping sent from the PC to the No Go to item 5 machine 2 The print destination port setting is wrong Yes Set the correct port PC operates erratically temporarily Yes Restart the PC Printer driver incorrectry installed No Uninstall the printer driver through the proper steps and then reinstall it prop erly 5 The power on the machine turns OFF ON Yes No process is necessary Only a tempo and operates normally rally malfunction 6 Network cable is disconnected or a relay No Reconnect the cable and restart or device is faulty change the faulty relay device 7 IP address and or subnet mask incorrectly No Set the correct IP address and subnet set mask Confidential for internal use only do not distribute 373 magicolor 8650 D 5 e e n 2 ds o
87. onfidential for internal use only do not distribute 14 Malfunction code Field Service Ver 2 0 Nov 2007 Relevant electrical Code Item components units and Rank options CFF1C ASIC117 first sheet DMA28 time out e MFP board MFPB C CFF1D ASIC117 first sheet DMA29 time out CFF1E ASIC117 first sheet DMA30 time out Cc CFF50 Unsupported option trouble CFF51 CFF52 CFF53 CFF54 CFF55 CFF56 CFF57 CFF58 CFF59 CFF5A CFF60 CFF61 CFF62 CFF63 CFF64 CFF65 CFF66 CFF67 CFF68 CFF69 CFF6A CFF6B CFF6C CFF6D CFF6E CFFAO CFFA1 CFFA2 O magicolor 8650 D c fo n amp re 3 fe 2 312 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 4 How to reset O wo e Different malfunction resetting procedures apply depending on the rank of the trouble e code 5 8 List of malfunction resetting procedures gt E Trouble code rank Resetting procedures e Trouble reset Rank A For details of Trouble Reset see Adjustment Setting See P 267 Rank B e Opening closing the front door Rank C Turning power switch OFF ON D e e n 2 ds o Confidential for internal use only do not distribute 313 14 Malfunction code Field Service Ver 2 0 Nov 2007 14
88. ontroller e The controller of the printer control board c configuration failure PRCB is faulty CA052 Controller hardware error A controller hardware error is detected in c the network I F a CA053 Controller start failure e A controller start failure is detected in the c controller interface CC151 ROM contents error upon e A fault is detected in a sequence of ROM startup MSC contents check of the MSC PRCB during Cc starting 298 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Confidential for internal use only do not distribute Trouble iso Code Item Detection timing lation com Rank pliant unit CC153 ROM contents error upon e A fault is detected in a sequence of ROM startup PRT contents check of the mechanical control C board MFPB during starting CC155 Finisher ROM error See P 73 of the FS 519 PK 515 OT 602 ser _ c vice manual CC163 ROM contents error PRT The wrong model of firmware is detected in the engine during the initial connection to Cc the engine is being checked CC164 ROM contents error e The wrong model of firmware is detected in MSC the MFP board when the power switch is Cc turned ON CD002 JOB RAM save error e The error in save of JOB data to the mem ory hard d
89. or internal use only do not distribute 355 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 3 9 Printer monocolor colored spots A Typical faulty images magicolor 8650 AO2EF4C524DA B Troubleshooting procedure Step Section Check item Result Action 1 Imaging unit Developing bias contact terminal NO Clean contact terminal and makes good connection check terminal position 2 The surface of the PC drum is YES Change imaging unit scratched 3 Dirty on the outside YES Clean D amp xe fe n Ko 2 2 E 356 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 3 10 Printer monocolor blurred image A Typical faulty images 16 Image quality problem ABCDE ABCDE ABCDE ABCDE A02EF4C511DA B Troubleshooting procedure through the checks of steps up to 2 Step Section Check item Result Action 1 PH unit The surface of the PH window is YES Clean with cleaning jig dirty 2 Imaging unit Dirty on the outside YES Clean 3 The problem has been eliminated NO Change imaging unit Change PH unit Confidential for internal use only do not distribute 357 magicolor 8650 D e e n 2 ds o magicolor 8650 D c fo wn 2 re 3 fe 2 16 Image quality problem
90. pecified range during sub scan direction registration correction On the color shift test pattern the maximum and mini mum deviations detected in the main and sub scan directions go over the predetermined value P 27 Secondary transfer ATVC failure An abnormal average value is detected during an adjustment of the second image transfer ATVC value P 30 Color PC drive sensor malfunction The output from the color PC drive main and sub sen sors remains unchanged for a continuous period of 1 000 ms while the color PC motor is turning stably and the lock signal is active LOW 0 P 31 Black PC drive sensor malfunction The output from the black PC drive main and sub sen sors remains unchanged for a continuous period of 1 000 ms while the transport motor is turning stably and the lock signal is active LOW 0 Confidential for internal use only do not distribute 287 magicolor 8650 D e e n 2 ds o 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 2 Solution co g 14 2 1 P 5 IDC sensor front failure S 14 2 2 P 28 IDC sensor rear failure z Relevant parts IDC registration sensor MK IDCS MK Printer control board PRCB IDC registration sensor YC IDCS YC High voltage unit HV Transfer belt unit Step Action 1 Wipe clean the surface of the transfer belt with a soft cloth if it is dirty 2 Change the image transf
91. r 2 0 Nov 2007 14 5 34 C3101 Fusing roller separation failure co 38 ee Relevant parts 3 Fusing retraction motor M12 Printer control board PRCB gt Fusing roller retraction sensor PS38 Fusing unit E WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M12 connector for proper _ connection and correct as necessary PS38 I O check PRCB CN28PRCB 8 ON D 25 M12 operation check PRCB CN28PRCB 4 to 5 D 25 Change M12 Change fusing unit o Change PRCB OD on A w N 14 5 35 3201 Fusing motor failure to turn 14 5 36 C3202 Fusing motor turning at abnormal timing Relevant parts Fusing motor M5 Printer control board PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M5 connector for proper _ connection and correct as necessary Check the loading status of the fusing unit drive and correct the error as necessary Check the fusing unit PRCB for proper 3 connection and correct or change as necessary PRCB CN34PRCB 2 REM PRCB CN34PRCB 5 LOCK Change M5 Change PRCB a 4 M5 operation check D 21 D c Z fo wn amp re 3 fe 2 324 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14
92. r belt unit gear The problem has been eliminated NO Change imaging unit 8 through the checks of steps up to 7 Change PH unit Change high voltage unit Confidential for internal use only do not distribute 349 magicolor 8650 dD c Z le fe n D f fe e magicolor 8650 D c fo wn amp re 3 fe 2 16 Image quality problem 16 3 5 Printer monocolor low image density A Typical faulty images Field Service Ver 2 0 Nov 2007 A02EF4C516DA B Troubleshooting procedure Step Section Check item Result Action Warning display The warning code is displayed on YES Take action according to the 1 the panel warning code shown on the state confirm screen Table No on the Check data for Vg and Vdc Go to next step list produced Color Vdc around 400 V 2 through Service Vg around 500 V Mode gt List Out Black Vdc around 400 V put gt Manage Vg around 500 V ment List 3 Level History1 on Check TCR data NO Go to next step the list produced _ specified rang 6 to 8 through Service IDC output value is around 4 3 V NO Clean IDC sensor and exe Mode gt List Out cute the image stabilization 4 put Adjust Check image transfer belt for ment List damage and correct as nec essary Level history data
93. r proper connection and correct as necessary Check M1 for proper drive coupling and correct as necessary Check the PRCB connector for proper connection and correct as necessary PRCB CN34PRCB 10 REM PRCB CN34PRCB 13 LOCK 5 Change M1 6 Change PRCB 4 M1 operation check 14 5 56 C5351 Power supply cooling fan motor s failure to turn Relevant parts DC power supply DCPU Printer control board PRCB Power supply cooling fan motor FM5 WIRING DIAGRAM Location Electri cal component Step Action Control signal Check the FM5 connector for proper connection and correct as necessary Check the fan for possible overload and correct as necessary PRCB CN30PRCB 11 ON 3 FM5 operation check PRCB CN30PRCB 12 LOCK K 8 gt 4 Change FM5 PE 3 5 Change DCPU 3 6 Change PRCB Confidential for internal use only do not distribute 329 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 57 C5353 Cooling fan motor 2 s failure to turn Relevant parts Cooling fan motor 2 FM2 Printer control board PRCB magicolor 8650 WIRING DIAGRAM Step Action gt Location Electri Control signal cal component Check the FM2 connector for proper connection and correct as necessary Check the fan for possible overload and correct as necessary P
94. r than a warm up opera tion a zero cross signal cannot be detected after the lapse of a predetermined period of time after the fusing heater is turned ON or OFF The power supply frequency cannot be detected Confidential for internal use only do not distribute 297 magicolor 8650 D lo e n 2 ds o magicolor 8650 D c fo wn amp re 3 fe 2 14 Malfunction code Field Service Ver 2 0 Nov 2007 Trouble iso Code Item Detection timing lation com Rank pliant unit C3823 Fusing abnormally low e The temperature of the pressure roller con temperature detection tinues to be lower than a predetermined ne A pressurizing side level for a predetermined period of time after a temperature correction C4151 Polygon motor rotation e The polygon motor fails to turn stably even B trouble C after the lapse of a given period of time after z C4152 Polygon motor rotation activating the polygon motor trouble M e Motor lock signal detects HIGH for a given B period time consecutively during the poly C4153 Polygon motor rotation gon motor is rotating a B trouble Y C4154 Polygon motor rotation B trouble K C4551 Laser malfunction C e SOS signal is not detected even after the B C4552 Laser malfunction M lapse of a given period of
95. ror CFC29 ASIC 117 first sheet PCI master detects split completion byte count malfunction CFC2A ASIC117 first sheet PCI master detects split completion error message CFC2B ASIC117 first sheet unknown marker detected at JBIG core CFC2C ASIC117 SC count overflow detected at JBIG core CFC2D ASIC117 first sheet master read data parity error CFC2E ASIC117 first sheet master write data parity error CFC2F ASIC117 first sheet system error CFC30 ASIC 117 first sheet sleep read data parity error CFC31 ASIC117 first sheet sleep write data parity error CFC32 ASIC117 first sheet address parity error CFC50 Unsupported option trouble CFC51 CFC52 CFC53 CFC54 CFC55 CFC56 CFC57 CFC58 CFC59 CFC5A CFC60 O 1 0 0 0O l0 O 10 AO 90 9 OL OQ O OQ O O O Ol 9O 0O QO O O O 0O D c Z fo wn amp re 3 fe 2 306 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Code Item Relevant electrical components units and options Rank CFC61 Unsupported option trouble CFC62 CFC63 CFC64 CFC65 CFC66 CFC67 CFC68 CFC69 CFC6A CFC6B CFC6C CFC6D CFC6E CFC70 CFC71 CFC72 CFC
96. ror CFDOO ASIC 117 first sheet DMAOO time out CFD01 ASIC 117 first sheet DMA01 time out CFD02 ASIC 117 first sheet DMAO2 time out CFD03 ASIC 117 first sheet DMAO3 time out CFD04 ASIC 117 first sheet DMA04 time out CFD05 ASIC 117 first sheet DMAO5 time out CFDO6 ASIC 117 first sheet DMAO6 time out CFDO7 ASIC 117 first sheet DMAO7 time out CFD08 ASIC 117 first sheet DMAO8 time out CFDO09 ASIC 117 first sheet DMAO9 time out magicolor 8650 D c Z fo wn amp D fe 2 OL OL OPO O OO OF OF OF OF OF OF OF OF OF OF OF OF O 308 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Relevant electrical Code Item components units and Rank options CFDOA ASIC117 first sheet DMA10 time out MFP board MFPB CFD10 ASIC117 first sheet DMA16 time out CFD11 ASIC117 first sheet DMA17 time out CFD12 ASIC117 first sheet DMA18 time out CFD13 ASIC117 first sheet DMA19 time out CFD14 ASIC 117 first sheet DMA20 time out CFD15 ASIC117 first sheet DMA21 time out CFD16 ASIC117 first sheet DMA22 time out CFD17 ASIC117 first sheet DMA23 time out CFD18 ASIC117 first sheet DMA24 time out CFD19 ASIC117 first sheet DMA25 time out CFD1A ASIC117
97. rted section Duplex pre regis e For the second side feed of paper in the duplex mode loop forming has not tration section loop been complete before the second side of a sheet enters the timing roller registration revers because the rise timing of load to perform registration is earlier than the rise ing jam detection timing of load to form a loop Duplex pre regis For the second side feed of paper in the duplex mode TOD permit continues to tration section be disabled for a predetermined period of time after the timing of TOD output TOD permit waiting jam B Action Relevant parts Transport motor M1 Printer control board PRCB Duplex transport motor M7 Sensor in front of tim roller PS23 WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Initial check items 2 PS23 I O check PRCB CN1PRCB 3 ON D 18 PRCB CN34PRCB 10 REM PRCB CN34PRCB 13 LOCK M7 operation check PRCB CN4PRCB 1 to 4 D 3 Change PRCB 3 M1 operation check D c Z fo wn a re gt fe 2 280 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 13 Jam display 13 3 7 Misfeed at tray 3 vertical transport section O A Detection timing E ice Type Description 2 oO e The leading edge of the paper does not turn ON the sensor in front of tim roller gt
98. s make good con NO Clean contact terminals 4 nection between each IU and machine 5 Developing bias contact terminal NO Clean contact terminal and check ter makes good connection minal position 6 PH unit The surface of the PH window is YES Clean with cleaning jig dirty The problem has been eliminated NO Change imaging unit 7 through the checks of steps up to 6 Change transfer belt unit Change PH unit D fo e n 2 ds o Confidential for internal use only do not distribute 347 magicolor 8650 D c Z fo wn amp D gt fe 2 16 Image quality problem 16 3 3 A Typical faulty images Field Service Ver 2 0 Nov 2007 Printer monocolor uneven density in sub scan direction density original tion occurs at a pitch of 40 mm to 50 mm when a multi print cycle is run using an original with high image density 50 or more AO2EF4C521DA B Troubleshooting procedure Step Section Check item Result Action High image Uneven density in sub scan direc YES Feed 10 to 20 blank sheets of paper with no originals placed as the IU fails to keep up with a high demand for toner Machine The problem has been eliminated NO Go to next step MachineAdjust through the LD light balance 2 ment LD Adjust gt LD Light balance 3 Imaging unit The surface of the PC drum is YES
99. sharp 2 Imaging unit The surface of the PC drum is YES Change imaging unit scratched 3 Dirty on the outside YES Clean Contact terminals make good con NO Clean contact terminals 4 nection between each IU and machine 5 Developing bias contact terminal NO Clean contact terminal and check ter makes good connection minal position D 6 PH unit The surface of the PH window is YES Clean with cleaning jig 8 dirty D 2 The problem has been eliminated NO Change imaging unit a 7 through the checks of steps up to 6 Change transfer belt unit Change PH unit 346 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 Image quality problem 16 3 2 Printer monocolor white lines in main scan direction white bands in main scan direction colored lines in main scan direction colored bands in main scan direction xe A Typical faulty images Q D White linesinmain White bandsin main Colored lines in main Colored bands in main g scan direction scan direction scan direction scan direction E A02EF4C508DA B Troubleshooting procedure Step Section Check item Result Action 1 Image check A white line or black line in main NO Clean the electrostatic charger wire scan direction is sharp 2 Imaging unit The surface of the PC drum is YES Change imaging unit scratched 3 Dirty on the outside YES Clean Contact terminal
100. t HV Printer control board PRCB WIRING DIAGRAM Step Action F Location Electri Control signal cal component 1 Check the imaging unit for proper gt connection and correct as necessary Check the HV connector for proper connection and correct as necessary Check the PRCB connector for proper connection and correct as necessary 4 Change IU 5 Change HV r 6 Change PRCB M 14 5 8 C2253 Color PC motor s failure to turn 14 5 9 C2254 Color PC motor s turning at abnormal timing Relevant parts Color PC motor M2 Printer control board PRCB WIRING DIAGRAM Step Action Location Electri Control signal cal component 1 Check the M2 connector for proper _ connection and correct as necessary Check the M2 connector for proper drive coupling and correct as necessary Check the PRCB connector for proper connection and correct as necessary PRCB CN35PRCB 4 REM PRCB CN35PRCB 7 LOCK 5 Change M2 Change PRCB aR 4 M2 operation check Confidential for internal use only do not distribute 317 magicolor 8650 D fo e n 2 ds re magicolor 8650 14 Malfunction code Field Service Ver 2 0 Nov 2007 14 5 10 C225D Color dev unit engagement disengagement failure Relevant parts Color dev unit engaged motor M10 Color dev unit engage
101. t of Dmax Density ment gt Dmax Density Service Mode gt After the Initialize Stabi sequence NO Go to next step ProcessAdjust has been completed run gradation 7 ment Stabili adjust zarion gt Initialize Stabi The problem has been eliminated NO Change imaging unit through the checks of steps up to 7 Change printer control 8 board Change PH unit Change high voltage unit 352 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 16 3 7 Printer monocolor foggy background A Typical faulty images 16 Image quality problem ABCD ABCD ABCD ABCD ABCD A02EF4C510DA B Troubleshooting procedure Step Section Check item Result Action Warning display The warning code is displayed on the panel YES Take action according to the warning code shown on the state confirm screen ment Back ground Margin adjusted Table No on the Check data for Vg and Vdc NO Go to next step list produced Color Vdc around 400 V 2 through Service Vg around 500 V Mode gt List Black Vdc around 400 V Output gt Man Vg around 500 V agement List 3 Level History1 Check TCR data NO Go to next step on the list pro specified rang 6 to 8 duced through IDC output value is around 4 3 V NO Clean IDC sensor and exe
102. tabiliza adjust tion gt Initialize Stabi The problem has been eliminated NO Change imaging unit Change printer control board Change PH unit Change high voltage unit 351 Confidential for internal use only do not distribute magicolor 8650 D e e n 2 ds o magicolor 8650 D c fo wn amp re 3 fe 2 16 Image quality problem 16 3 6 A Typical faulty images Field Service Ver 2 0 Nov 2007 Printer monocolor gradation reproduction failure AO2EF4C522DA B Troubleshooting procedure Step Section Check item Result Action Warning display The warning code is displayed on YES Take action according to the 1 the panel warning code shown on the state confirm screen 2 Photo density Original type and screen pattern are NO Change screen pattern selected properly 3 Imaging unit Dirty on the outside YES Clean 4 PH unit The surface of the PH window is YES Clean with cleaning jig dirty Level History1 IDC output value is around 4 3 V NO Clean IDC sensor and execute on the list pro the stabilization duced through Check transfer belt for damage 5 Service Mode and correct as necessary List Output Adjustment List Service Mode gt The problem has been eliminated NO Go to next step 6 ProcessAdjust through the adjus
103. tion and correct as nec essary Change PRCB 1 Turn OFF the power switch and replace the current PRCB with a new one When using a PRCB of another machine in service be sure to use a PRCB installed in the same model See P 99 2 Update the PRCB firmware 3 After completing the firmware update turn OFF and ON the power switch and check to see that warm up is started Make sure that malfunction codes other than C2650 or improper IU TC place ment is not detected 4 When the trouble cannot be solved rein stall the removed PRCB to the original board NOTE e When taking the above steps check whether PRCB is defective or not without replacing the SV ERB Change SV ERB 1 Replace the current SV ERB with a new one See P 106 2 Turn ON the power switch and check to see that warm up is started One minute is spent to prepare the new SV ERB for use During the period the con trol panel backlight stays off Make sure that malfunction codes other than C2650 or improper IU TC place ment is not detected 3 Make the specified readjustments See P 106 If the above actions do not solve the prob lem contact KMBT 322 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code 14 5 26 C2651 EEPROM access error IU C 14 5 27 C2652 EEPROM access error IU M 14 5 28 C2653 EEPROM access error IU Y 14 5 29 C2654 EEPROM access
104. ue for IDC sensor did not go below threshold half the value of what is detected by IDC sensor on the belt surface for three consecutive times position of the pattern end is not detected During image stabilization gamma correction control sensor s output value of each color for hyper 0 grada tion after the primary approximation is half the detec tion level on the belt surface or under P 6 Cyan imaging unit failure All density readings taken from the density pattern pro P 7 Magenta imaging unit failure duced on the transfer belt are 1 0 g m IDC sensor P 8 photo receiver output or less during max density Yellow imaging unit failure adjustment Vg Vdc adjustment P 9 Black imaging unit failure P 21 Color regist test pattern failure The number of points detected in the main scan direc tion is more or less than the specified value during main scan direction registration correction The number of points detected in the sub scan direction is more or less than the specified value during sub scan direction registration correction 286 Confidential for internal use only do not distribute Field Service Ver 2 0 Nov 2007 14 Malfunction code Code Item Description P 22 Color regist adjust failure The color shift amount is greater than the specified range during main scan direction registration correction The color shift amount is greater than the s
105. vice Ver 2 0 Nov 2007 16 3 18 Printer 4 color poor color reproduction A Typical faulty images 16 Image quality problem A02EF4C527DA B Troubleshooting procedure Step Section Check item Result Action 1 Paper Paper is damp YES Change paper to one just unwrapped from its package Transfer belt unit Terminal is dirty YES Clean Transfer roller Transfer roller is installed properly NO Reinstall unit Transfer roller is dirty or scratched NO Change transfer roller unit 5 IDC sensor Sensor is dirty YES Clean IDC sensor and execute the stabilization Service Mode The problem has been eliminated NO Go to next step 6 ProcessAdjust through the adjust of Dmax Density ment gt Dmax Density Service Mode gt After the Initialize Stabi NO Go to next step ProcessAdjust Sequence has been completed run 7 ment Stabili gradation adjust zation gt Initialize Stabi The problem has been eliminated NO Change image transfer belt unit 8 through the checks of steps up to 7 Change printer control board Change high voltage unit Confidential for internal use only do not distribute 365 magicolor 8650 D lo e n 2 ds o magicolor 8650 D c fo wn amp D gt fe 2 16 Image quality problem Field Service Ver 2 0 Nov 2007 16 3 19 Pri

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