2014 smart fortwo warranty and service manual: electric drive coupe
Contents
1. ER OF A H 4 3 2 D Items Which Are Not Covered TIRE AND RIM DAMAGE Damage to the tires such as punctures cuts snags bruises impact damage and breaks resulting from pothole impact curb impact or from other objects road hazards is not covered Damage from incorrect inflation excessive axle load high speed spinning when stuck in ice mud or snow tire chains racing or competitive driving events incorrect mounting or demounting improper puncture repair misuse negligence alteration and misapplication is not covered Rapid or irregular tire tread wear due to lack of tire rotation according to the recommended intervals specified in your vehicle s maintenance booklet or incorrect wheel alignment or tire balance is not covered Tire tread wear is also not covered Damage to the rims resulting from pothole impact curb impact or from other objects road hazards is not covered WHEEL ALIGNMENT Adjustments for road crown issues are not covered BRAKE PADS AND DISCS Replacement due to normal wear or as part of regula2. Such notification is likewise necessary for your own safety after expiration of the original warranty The National Traffic amp Motor Vehicle Safety Act of 1966 requires MBUSA to be ina position to contact smart owners when a correction of a product defect becomes necessary Service and Warranty ES Internet For further information you can find us on the smart web site www smartusa com Service and Literature Reprinting translation and copying even of excerpts are not permitted without our prior authorization in writing gt gt Service and Warranty Gi Press time August 2013 Printed in U S A Models fortwo coupe electric drive fortwo cabriolet electric drive
3. satisfaction the following steps are suggested FIRST Discuss the problem with your authorized smart Center management Talk to the Service Manager then if you still have questions discuss them with the authorized smart Center s owner Then Request Clarification If unanswered questions remain contact Mercedes Benz USA LLC Customer Assistance Center One Mercedes Drive Montvale New Jersey 07645 0350 1 800 762 7887 When you contact MBUSA please be sure to include the MODEL and VEHICLE IDENTIFICATION NUMBER VIN of your vehicle This is important to assure fast efficient handling of your inquiry If You Have Lost the Service and Warranty Information Booklet Should you lose your Service and Warranty Information booklet have your local authorized smart Center arrange for a replacement If You Have Changed Your Address Should your address change please do not fail to notify us by using the Notice of Address Change coupon also contained in the centerfold of this booklet or you may call 1 800 762 7887 to provide the information If you have purchased a pre owned smart vehicle before the expiration of its original warranty you are entitled to any unexpired portion of the warranty provided you establish your ownership and the purchase date of the vehicle Please mail the coupon contained in the centerfold of this booklet to the address shown or you may call 1 800 762 7887 to provide the information
4. that you give us direct written notice of any service difficulty you have experienced Written notifications either required under an applicable Lemon Law or other written notifications should be sent to us not one of our authorized smart Center at Mercedes Benz USA LLC Customer Assistance Center One Mercedes Drive Montvale New Jersey 07645 0350 NEW JERSEY LEMON LAW DISCLOSURE IMPORTANT IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY IMPAIRS ITS USE VALUE OR SAFETY OR THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF DRIVEN AND WAS PURCHASED LEASED OR REGISTERED IN NEW JERSEY YOU MAY BE ENTITLED UNDER NEW JERSEY S LEMON LAW TO A REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS Here is a summary of your rights 1 To qualify for relief under the New Jersey Lemon Law you must give the manufacturer or its dealer the opportunity to repair or correct the defect in the vehicle within the Lemon Law s term of protection which is the first 24 000 miles of operation or two years after the vehicle s original date of delivery whichever is earlier 2 If the manufacturer or its dealer is unable to repair or correct a defect within a reasonable time you may be entitled to return the vehicle and receive a full refund minus a reasonable allowance for vehicle use Service and Warranty ES 3 It is presumed that the manufacturer or its dealer is unable to repair or correct the defect if substantially the same de
5. service as an authorized smart Center demonstrator or MBUSA or Mercedes Benz U S International Inc MBUSI or Mercedes Benz Research amp Development North America Inc MBRDNA company vehicle WHEEL ALIGNMENT AND BALANCING Wheel alignment and wheel balancing as a result of a manufacturing defect are covered during the first 12 months or 12 000 miles whichever occurs first and will be performed by any authorized smart Center gt Page 15 BRAKE PADS AND DISCS Brake pads and discs are covered against defects in material or workmanship for 12 months or 12 000 miles whichever occurs first gt Page 15 GLASS Glass is warranted against Stress cracks for 12 months or 12 000 miles whichever occurs first gt Page 16 WIPER BLADES AND INSERTS Wiper blades and wiper blade inserts are covered against defects in material or workmanship for 12 months or 12 000 miles whichever occurs first gt Page 15 Service and Warranty ES Items Which Are Covered cont d REMOTE CONTROL KEY BATTERIES Original equipment remote control key batteries are covered for the first 90 days from the vehicle warranty start date or 5 000 miles whichever occurs first NO CHARGE Warranty repairs will be made at no charge for parts and labor WARRANTY AVAILABLE This warranty is applicable only in the United States and Puerto Rico If you take your vehicle to Canada temporarily such as on vacation warranty service
6. solo se puede dar despu s que i el fabricante o su concesionario ha intentado dos o m s veces de corregir el defecto ii el fabricante o su concesionario ha intentado por lo menos una vez de corregir el defecto si el defecto es uno que puede causar la muerte o serio dafio corporal si el veh culo se maneja o iii el veh culo ha estado fuera de servicio por reparos por una acumulaci n total de 20 dias naturales o m s o en el caso de una casa rodante motorizada motorhome de 45 dias o m s 4 Si substancialmente el mismo defecto continua existiendo despu s que el fabricante ha tenido la ultima oportunidad de reparar o corregir el defecto usted puede presenter una solicitud para compensaci n bajo la Ley de Lim n de Nueva Jersey PARA INFORMACION COMPLETA ACERCA DE SUS DERECHOS Y RECURSOS BAJO ESTA LEY INCLUYENDO LA DIRECCI N DEL FABRICANTE PARA NOTIFICARLE EL DEFECTO P NGASE EN CONTACTO CON NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY DIVISION OF CONSUMER AFFAIRS LEMON LAW UNIT POST OFFICE BOX 45026 NEWARK NEW JERSEY 07101 N MERO DE TEL FONO 973 504 6226 malfunctions in the vehicle that are covered by its express warran reasonable number of repair attempts During the period of 18 mon original delivery of the vehicle or the accumulation of 18 000 miles on the odometer of the vehicle whichever first occurs a reasonable number of repair attempts is presumed for a retail buyer or lessee if o
7. Aueduro 1epureq Y OTTI WSN zueg sepeo1ey ETOZ O 00 8T v8S TS OU 31ed ET OCTO CCG9 OU I PIO PTOZ V UOH PA aimler brand smart aD www smartusa com Service and Warranty Information 2014 smart fortwo coupe and cabriolet electric drive QUICK REFERENCE TO WARRANTY COVERAGE Complete warranty coverage starts on gt Page 11 BASIC WARRANTY 4 Years 50 000 Miles WHEEL ALIGNMENT AND BALANCING BRAKE DISCS AND PADS GLASS Year 12 000 Miles WIPER BLADES AND INSERTS Years in Service Dear smart Owner As an authorized smart Center weare dedicated to providing you with unparalleled Commitment to Excellence in Sales and Service We will always do everything possible to live up to this commitment Authorized smart Center s Signature and Stamp Service and Warranty ES Service and Warranty 19 Name Address City State ZIP Code Sales Department Hours Telephone Fax E Mail Service Department Hours Telephone Fax E Mail Parts Department Hours Telephone Fax E Mail Additional Customer Assistance Services Model Serial Number VIN Owner Address City State ZIP Delivery Warranty Mo Day Yr Selling authorized smart Center Code LIMITED WARRANTY TERMS The first to occur of 4 Years or 50 000 miles from date of delivery or when put into service See details s
8. IDAD O QUE PUEDE CAUSAR MUERTE O SERIO DANO CORPORAL SI SE MANEJA Y FUE COMPRADO ARRENDADO O REGISTRADO EN NUEVA JERSEY USTED PUEDE TENER EL DERECHO BAJO LA LEY DE LIM N DEL ESTADO DE NUEVA JERSEY A UN REEMBOLSO DEL PRECIO DE COMPRA O A LOS PAGOS DE SU ARRENDAMIENTO Aqui le damos un sumario de sus derechos 1 Para calificar por compensaci n bajo la Ley de Limon de Nueva Jersey usted debe darle al fabricante o a su concesionario la oportunidad de reparar o corregir el defecto del veh culo dentro del t rmino de protecci n bajo la Ley de Lim n que son las 24 000 millas primeras de operaci n o dos aiios despu s de la fecha original de la entrega del veh culo o lo que suceda primero Service and Warranty 119 2 Si el fabricante o su concesionario no puede arreglar o corregir el defecto dentro do un tiempo razonable usted puede tener el derecho de devolver el veh culo y recibir un reembolso completo menos un descuento por el uso del veh culo 3 Si se supone que el fabricante o su concesionario no puede reparar o corregir el defecto y si substancialmente el mismo defecto contin a existiendo despu s que el fabricante ha recibido un aviso del defecto mandado por correo certificado con recibo de returno y ha tenido una oportunidad final para corregir el defecto o condici n dentro de los 10 dias naturales despu s de recibir el aviso Este aviso tiene que ser recibido por el fabricante dentro del t rmino de protecci n y
9. REPAIR PARTS Malfunctions caused by the use of other than Genuine smart parts and accessories are not covered DAMAGE CAUSED BY IMPROPER BODY REPAIRS Damage or malfunctions caused by body repairs not performed in accordance with smart specified repair procedures or otherwise improperly performed are not covered by this warranty ALTERED ODOMETER No warranty coverage shall apply to any vehicle on which the odometer has been altered and the actual mileage cannot be determined DAMAGE FROM THE ENVIRONMENT Parts made from cloth or leather upholstery convertible tops trim items wood paint or chrome which have been affected by airborne fallout such as chemical and tree sap or by road salt hail windstorm or other environmental factors are not covered by this warranty DAMAGE TO GLASS Glass breakage or scratches are not covered unless positive physical proof of a manufacturing defect can be established EXTRA EXPENSES This warranty does not cover payment for loss of use of the vehicle during warranty repairs nor lodging bills substitute transportation rentals or other travel costs telephone calls loss of pay or other economic loss or consequential damages Items Which Are Not Covered cont d CHANGES IN DESIGN The manufacturer has reserved the right to make any changes in design or to make additions to or upon its products without incurring any obligations to install the same equipment on motor veh
10. as possible since deterioration due to use and exposure is not covered by the warranty The instructions in your Operator s Manual regarding the care of paint upholstery trim items and convertible tops as applicable must be followed explicitly to maintain your warranty coverage Service and Warranty Sy Service and Warranty d Body Repair Information Due to the materials and assembly procedures used in the production of smart vehicles it is strongly recommended that any paint work body repairs be performed using Genuine smart parts by repair facilities which have been certified by MBUSA as having the tools equipment and training necessary to perform such repairs MBUSA has certified a network of body repair facilities which are qualified to perform both cosmetic and structural repairs to your vehicle While the vehicle owner may elect to have repairs collision damage paint repair work performed by any automobile body repair establishment or individual damage or malfunction caused by body repairs not performed in accordance with smart specified repair procedures are not covered by the smart New Vehicle Limited Warranty Should your vehicle need paint work body repair or if you have any questions please contact your authorized smart Center or call 1 800 762 7887 Customer Repair Orders MBUSA does not maintain copies of Repair Orders on warranty repairs performed Your servicing authorized
11. date you quickly and efficiently Finally should you ever experience an emergency repair situation our 24 Hour Roadside Assistance Program is only a toll free call away 1 800 762 7887 gt gt Service and Warranty bes m AJUCIIEM pU 92IAJ9S lt lt THANK Y OU for the confidence you have placed in us We will always do everything possible to continue to earn your trust and goodwill Service and Warranty ES Business Card of smart Sales Representative Insert here Business Card of Service Manager Insert here Ka AJUCIIEM pU 92IAJ9S lt lt Items Which Are Covered DEFECTS Mercedes Benz USA LLC MBUSA warrants to the original and each subsequent owner of a new smart vehicle that any authorized smart Center will make any repairs or replacements necessary to correct defects in material or workmanship arising during the warranty period ANY AUTHORIZED SMART CENTER Any authorized smart Center of the owner s choice will perform warranty repairs or replacements The vehicle should be delivered to an authorized smart Center during normal service hours A reasonable time should be allowed after taking the vehicle to an authorized smart Center for performance of the repair WARRANTY PERIOD This warranty is for 48 months or 50 000 miles whichever occurs first WARRANTY STARTS The warranty period starts on the date the vehicle is delivered to the first retail purchaser or put in
12. fect continues to exist after the manufacturer has received written notice of the defect by certified mail return receipt requested and has had a final opportunity to correct the defect or condition within 10 calendar days after receipt of notice This notice must be received by the manufacturer with the term of protection and may be given only after i the manufacturer or its dealer has had two or more attempts to correct the defect ii the manufacturer or its dealer has had at least one attempt to correct the defect if the defect is one that is likely to cause death or serious bodily injury if the vehicle is driven or iii the vehicle has been out of service for repair for a cumulative total of 20 or more calendar days or in the case of a motorhome 45 days or more 4 If substantially the same defect continues to exist after the manufacturer has had the final opportunity to repair or correct the defect you may file an application for relief under New Jersey s Lemon Law FOR COMPLETE INFORMATION REGARDING YOUR RIGHTS AND REMEDIES UNDER THE RELEVANT LAW INCLUDING THE MANUFACTURER S ADRESS TO GIVE NOTICE OF THE DEFECT CONTACT THE NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY DIVISION OF CONSUMER AFFAIRS LEMON LAW UNIT AT POST OFFICE BOX 45026 NEWARK NEW JERSEY 07101 TEL NO 973 504 6226 NEW JERSEY LEMON LAW DISCLOSURE IMPORTANTE SI ESTE VEHICULO TIENE UN DEFECTO QUE SUBSTANCIALMENTE AFECTA SU USO VALOR O SEGUR
13. fore damage for whatever reason is not covered by the warranty It is the owner s responsibility to maintain the vehicle according to the Maintenance Schedule provided All maintenance services must be accomplished to keep your warranty coverage valid When requesting service or repair work under warranty the owner must present to the authorized smart Center evidence that the periodic servicing requirements have been accomplished Receipts covering completion of required servicing should be retained in the event a question arises concerning maintenance These receipts should be transferred to each subsequent owner of the vehicle For your convenience the Maintenance Booklet has been designed to incorporate the signature of your authorized smart Center upon completion of the required maintenance services This signature is evidence of completion of the maintenance services and should be kept together with other receipts repair orders and invoices If the owner has a warranty claim and can show through receipted invoices that the vehicle has received the required servicing the authorized smart Center will perform the warranty work without charging for parts and labor It is the responsibility of the owner to prove and the authorized smart Center to judge whether the required maintenance service has been performed MBUSA s obligation is limited to the authorization to exchange or repair at its option such parts w
14. gal rights and you may also have other rights which vary from state to state Service and Warranty S Service and Warranty d CALIFORNIA SUPPLEMENT EXCEPT FOR THE EMISSIONS SYSTEMS WARRANTIES THIS IS THE ONLY EXPRESS WARRANTY PROVIDED IN CONNECTION WITH THE PURCHASE OF A SMART VEHICLE THE STATE OF CALIFORNIA ALSO PROVIDES AN IMPLIED WARRANTY OF MERCHANTABILITY AND WHERE APPLICABLE AN IMPLIED WARRANTY OF FTTNESS THE DURATION OF THESE IMPLIED WARRANTIES HOWEVER SHALL BE LIMITED TO E 1 YEAR FROM THE DATE OF THE ORIGINAL RETAIL SALE OTHER THAN THE PRESS WARRANTIES CONTAINED IN THIS BOOKLET AND THE IMPLIED WARRANTY MERCHANTABILITY AND WHERE APPLICABLE THE IMPLIED WARRANTY OF NESS AS LIMITED IN DURATION ABOVE MERCEDES BENZ USA LLC DISCLAIMS AND ALL OTHER IMPLIED WARRANTIES NEITHER DAIMLER AG MERCEDES ENZ USA LLC MERCEDES BENZ U S INTERNATIONAL INC MERCEDES BENZ EARCH amp DEVELOPMENT NORTH AMERICA INC NOR ANY SMART AUTHORIZED ES OR SERVICE CENTER CAN ASSUME OR AUTHORIZE ANY PERSON TO ASSUMI R THEM ANY OTHER LIABILITY IN CONNECTION WITH A SMART VEHICLE PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR EQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSONS OR PROP LOSS OF REVENUE WHICH MIGHT BE PAID INCURRED OR SUSTAINED BY EASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH MAY BE REPAIRE EPLACED IN ACCORDANCE WITH THE TERMS OF THIS WARRANTY
15. hich are acknowledged by it to be defective In case of defective assemblies Genuine smart Remanufactured Parts can be used in exchange instead of their repair The replaced defective parts or assemblies shall become the property of MBUSA Warranty repairs do not constitute an extension of the original warranty period for the vehicle ora part thereof Insurance Write Off or Repaired or Replaced Parts Any vehicle which has been damaged to such an extent that the owner insurer financing institution or leasing company determined the vehicle to be a total loss write off or equivalent is not covered by this warranty This includes but is not limited to vehicles issued a salvage scrap dismantled or similar title under any state s law Any parts repaired or replaced under an insurance claim or required as a result of events which are not covered under this warranty see Items Which Are Not Covered gt Page 15 for example damages due to accidents misuse or negligence and in either case any subsequent consequential damage to the vehicle are not covered by this warranty Paint and Other Appearance Items Defects in paint trim or other appearance items are normally taken care of during our new vehicle preparation or by the authorized smart Center during new vehicle inspection We suggest that if you find any paint or appearance problems that you advise your authorized smart Center as soon
16. icles previously built RACING OR COMPETITIVE EVENTS This warranty does not cover the costs of repairing damage or conditions caused by racing nor do they cover the repair of any defects that are found as the result of participating in a racing event Service and Warranty Es DAMAGE TO INTERIOR SURFACES Damage to finished interior surfaces such as upholstery wood leather suede plastic chrome glass rug and paint caused by external influence misuse or negligence is not covered Some examples include but are not limited to spills chafe marks scratches and impressions from heavy objects or clamping force such as a strap or mounting device Damage from the use of third party accessories such as steering wheel locks or vent mounted air fresheners is also not covered Service and Warranty Md General Our intention is to repair under warranty without charge to you anything that goes wrong with your vehicle during the warranty period which is our fault All we ask is that you properly maintain and care for the vehicle and that you have warranty repairs performed by an authorized smart Center Please note the difference between defects and damage as used in the warranty Defects are covered since we the distributor are responsible Conversely we have no control over damage caused by things including but not limited to collision misuse and lack of or improper maintenance There
17. may be requested from any authorized smart Center Service and Warranty d In all other countries defects in material and workmanship will be handled in accordance with the terms and limitations of a Limited Warranty of 24 months with unlimited miles EXCEPT FOR THE EMISSION SYSTEMS WARRANTIES THIS IS THE ONLY WARRANTY GIVEN WITH THE PURCHASE OF A SMART VEHICLE THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE FIRST TO OCCUR OF 48 MONTHS OR 50 000 MILES FROM THE DATE OF INITIAL OPERATION OR ITS RETAIL DELIVERY WHICHEVER EVENT SHALL FIRST OCCUR DAIMLER AG MERCEDES BENZ USA LLC MERCEDES BENZ U S INTERNATIONAL INC MERCEDES BENZ RESEARCH amp DEVELOPMENT NORTH AMERICA INC OR THE AUTHORIZED SMART CENTER NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH SUCH VEHICLE NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR CONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSON OR PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID INCURRED OR SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THIS WARRANTY Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation on how long an implied warranty lasts so the above limitation may not apply to you This warranty gives you specific le
18. ne or more of the following occurs 1 the same substantial defect or malfunction results in a condition that is likely to cause death or serious bodily injury if Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease price if MBUSA and or its authorized repair or service facilities fail to fix one or more substantial defects or ty after a ths from the vehicle is driven that defect or malfunction has been subject to repair two or more times and you have directly notified MBUSA in writing of the need for its repair 2 the same substantial defect or malfunction of a less serious nature than category 1 has been subject to repair four or more times and you have directly notified us in writing of the need for its repair or 3 the vehicle is out of service by reason of repair of the same or different substantial defects or malfunctions for a cumulative total of more than 30 calendar days Written direct notification should be sent to us not an authorized smart Center at Mercedes Benz USA LLC Customer Assistance Center One Mercedes Drive Montvale NJ 07645 0350 Service and Warranty ES Service and Warranty iid If You Have Questions Regarding Warranty or Service The satisfaction and goodwill of smart owners is of primary concern to authorized smart Centers and MBUSA In the event a warranty or service matter is not handled to your
19. r maintenance is not covered WIPER BLADES AND INSERTS Damaged or worn wiper blades and wiper blade inserts are not covered DAMAGE DUE TO ACCIDENTS MISUSE OR NEGLIGENCE Accidents or damage from objects striking the vehicle Misuse of the vehicle such as driving into or over potholes curbs or other objects road hazards overloading improper operation storage or transport Proper use is described in the Operator s Manual DAMAGE DUE TO LACK OF MAINTENANCE Lack of proper maintenance as described in the Maintenance Booklet Use of service parts or fluids which are non approved by MBUSA will cause damage not covered by the warranty NORMAL MAINTENANCE IS OWNER S RESPONSIBILTY Cleaning and polishing lubrication and filters replacing worn wiper blades wiper rubber inserts brake pads and discs and clutch discs and pressure plates are some of the normal maintenance services required and are not covered by this warranty See Maintenance Booklet for details Damage caused by the use of improper filters fluids cleaners polishes or waxes is not covered Service and Warranty ES Service and Warranty d Items Which Are Not Covered cont d DAMAGE DUE TO ALTERATIONS Alterations by changing or adding to the vehicle can adversely affect its performance reliability and longevity and are not covered by this warranty DAMAGE CAUSED BY
20. s a smart owner Your vehicle is covered under the terms of these Warranties and your authorized smart Center will exchange or repair any defective parts in accordance with the terms of such warranties within stated limits Please keep this booklet together with the Operator s Manual Maintenance Booklet and other documents concerning your vehicle so that future owners will have access to this literature if you should sell the vehicle See D gt Page 28 for a list of models covered in this edition Replacement Parts for Your smart Genuine smart parts Genuine smart Remanufactured Parts and factory approved accessories are the recommended replacement parts for your smart vehicle and are available through your authorized smart Center These parts meet the same exacting quality control standards as the original equipment on your vehicle and comply with all applicable Federal and State safety regulations Consult your authorized smart Center for warranty and other details Also ask your Center about the Genuine smart Remanufactured Parts portfolio These parts cost less than new parts but carry the same warranty terms As a smart owner you deserve service unparalleled in the industry To meet your service needs your authorized smart Center employs factory trained staff using the latest diagnostic and service techniques Whether it is a small adjustment or major service your authorized smart Center will work to accommo
21. smart Center will give you a copy of the Repair Order on all warranty repairs performed Please keep this copy with your vehicle records General The smart electric drive is a Zero Emissions Vehicle ZEV As a result MBUSA provides no federal or state emission related warranty coverages for these models If you have questions please contact Mercedes Benz USA LLC Customer Assistance Center One Mercedes Drive Montvale New Jersey 07645 0350 1 800 762 7887 Service and Warranty A Service and Warranty 119 Laws in many states and federal law permit owners and or lessees to obtain a replacement vehicle or a refund of the purchase or lease price under certain circumstances The provisions of these laws vary from state to state and vary from the federal law To the extent allowed or not prohibited by applicable law MBUSA requires that you first provide us with direct written notification of any alleged unrepaired defect or malfunction or any other dissatisfaction you have experienced with your vehicle so that we have the opportunity to cure the problem or dissatisfaction ourselves Giving MBUSA itself this direct notice and opportunity to cure enables us to supplement prior efforts by our authorized smart Center so any ongoing problem can be resolved or the dissatisfaction addressed by us In states that have not enacted Lemon Laws we also require without constituting any liability beyond the smart new vehicle warranty
22. tarting on D Page 11 of this booklet OTHER Owners s Signature Service and Warranty E NEW VEHICLE PRE DELIVERY INSPECTION PERFORMED Month Day Year Service Manager s Signature Service and Warranty id Delivery and Owner Instructions Owner instructed in operation of vehicle Service and Warranty Information Booklet Operator Manuals and Maintenance Booklet reviewed with owner Owner introduced to Service Department Staff Owner instructed on Maintenance Schedule Roadside Assistance smart Sales Representative s Signature To the 0 013 op 6 New Vehicle Limited Warranty ornrvannnnnnnnnnnnneenneennnnnnnnnernnnenenaneensnenenene 11 Notice of Address Change or Pre Owned Vehicle Purchase Centerfold El Zero EMISSION Vehicle adi A aa 21 gt S Warranty Enforcement Laws Lemon LawS runvnnrnnnnnnnnnnrnnnnnnnnennenennnnnnnnneer 22 E a Important Notice for CA Retail Buyers and Lessees of smart Vehicles 25 Questions Loss of Warranty Booklet Address Change cecceeceeseeeeeeeeeeee 26 S To Purchasers of Pre Owned smart Vehicles rrunnnnnnnnnnnnennnnennnnnennnnneneneer 27 3 5 fa 0 LO Service and Warranty id General The subsequent pages of this Service and Warranty Information booklet describe some service requirements and the warranties you receive a
Download Pdf Manuals
Related Search