SERVICE MANUAL
Contents
1. Traulsen Refrigeration SERVICE MANUAL Instructions For The Troubleshooting And Repair Of Traulsen SmartChill Control Record And Label Printers RBC50 RBC100 RBC200 RBC200RT RBC400 amp RBC400RT Blast Chiller Models This manual is prepared for the use of trained Authorized Traulsen Service Agents and should not be used by those not properly qualified This manual is not intended to be all encompassing but is written to supplement the formal training on the job experience and other product knowledge acquired by Authorized Traulsen Service Agents Before proceeding with any work you should read in its entirety the repair procedure you wish to perform to determine if you have the necessary tools instruments and skills required to perform the procedure Only a trained Authorized Traulsen Service Agent should perform procedures for which you do not have the necessary tools instruments and skills Reproduction or other use of this manual without the express written consent of Traulsen is prohibited FORM NUMBER TR35911 REV 9 09 P N 370 60307 00 TABLE OF CONTENTS GENERAL INFORMATION IV ADVANCE SERVICE PROCEDURES amp ADJUSTMENTS a Introduction 1 a Cutting Wheel Operation 3 b Operation 1 b Check Printer Power Basic 3 c Cleaning 1 c Check Printer Power Advanced 3 d Applicable Models 1 d Check Printer Data Harness 3 e Tool Requirements 1 e Interchange Instructions 3 f Enable Disable Label Printer 1 V FLOW2. LABEL PRINTER NO and LABEL PRINTER YES Press NEXT until you reach the screen with EXIT op tion Press EXIT then press YES to save settings Il BASIC SERVICE PROCEDURES amp ADJUSTMENTS 1 a CHECK RECORD PRINTER MEDIA The record printer must be loaded with 2 4 thermal paper The thermal side must be facing up Verify paper has thermal coating by running a blunt ob ject across the thermal coating The friction will create enough heat to leave markings on the thermal coated side Il LABEL PRINTER MEDIA The Label printer must be loaded with 2 4 Traulsen label stock part number 400 60004 00 Labels must be facing up Traulsen label stock can be identified by the 12 or by 14 black place marker on the top right corner of each label Il BASIC SERVICE PROCEDURES amp ADJUSTMENTS cont d 1 c LOADING THE PRINTER MEDIA e Place printer media on spindle see figure 1 reference 7 e Fold the end of the printer media to a centered point allows smoother transition when feeding see figure 1 reference 4 e ift the cutting wheel cartridge see figure 1 reference 3 and release the feed roller tension arm see figure 1 reference 6 e Feed the printer media over the feed roller see figure 1 refer ence 5 and through the cutting wheel cartridge NOTE Thermal coating side must face up e Engage feed roller tension arm and cutting wheel cartridge Il dCRUNNIN
3. Printer Media Thermal Paper Reference 2 No Print Ils Cutting Wheel Stuck Reference No Print Does Printer Have Power Reference 4 Replace Printer Are Power Cables Damaged or Loose Reference 1 Replace Thermal Printer Media Reference 2 SAA Manually Reset or Replace Printer YES Reference 3 Re feed YES Media Re Boot Check Data Cables 6 Does Printer Have ower ON Reference 4 Replace Secure Replace Are Power Damaged Printer Cables Damaged on 9 Cables Loose VI SMARTCHILL BOARD VI SMARTCHILL BOARD Reference 1 PTR1 Ports Record Printer Reference 2 PTR2 Ports Label Printer Reference 3 22 Pin Connector Printer Power EEE a a a a a mulu Figure 2 e 152 40347 DO m m m a 0 e 2 7E coe fe Sa jE na aw 5 BN HU We WE RII xe mw a 8 ar Be mu soe mam f e a he feo Bs n amp 966009 ammi mco L VII TROUBLESHOOTING WARNING Certain procedures in this section may require electrical and refrigeration system test or measure ments while power is applied to the cabinet Exercise extreme c
4. 0 60408 00 HOURS OF OPERATION Monday thru Friday 7 30 am 4 30 pm CST Traulsen 4401 Blue Moud Road Fort Worth TX 76106 Phone 800 825 8220 Fax 817 740 6757 Traulsen Refrigeration Website www traulsen com 2009 Traulsen All Rights Reserved
5. CHART SERVICE PROCEDURES Il BASIC SERVICE PROCEDURES amp ADJUSTMENTS amp ADJUSTMENTS 4 a Check Record Printer Media 2 b Check Label Printer Media 2 VI SMARTCHILL BOARD DIAGRAM 5 c Loading The Printer Media 2 d Running A Test Print 2 VII TROUBLESHOOTING 6 PRINTER COMPONENT DIAGRAM 2 GENERAL INFORMATION a INTRODUCTION A Traulsen Blast Chiller will come standard with one printer the record printer All SmartChill controls have the option to enable or disable the use of a second printer the label printer When facing the front of the unit the record printer is located in the left printer housing and the label printer is in the right printer housing Both printers record and label have the same part number 950 60355 00 and are interchangeable with the exception of any RBC50 models manufactured prior to 2008 with 90 degree printer boards in which case the part number is 950 60408 00 I SmartChill printers are thermal printers meaning ink is quired Upon receipt of a signal from the SmartChill control the printers will print specified data The record printer ONLY uses 2 1 4 thermal paper and the label printer ONLY uses 2 1 4 Traulsen thermal label stock part number 400 60004 00 The record printer will print power on diagnostics information single batch data and twelve hour data logs The label printer will print single batch product labels that may be app
6. G A TEST PRINT e Start at the MAIN MENU e Press MORE e Press SET UP e Change PASSWORD PIN to 75 e Press the top left top right and the bottom right buttons simultaneously and release to enter the SERVICE MENU e Press NEXT e Select PRINTERS e Press RECORD READY or LABEL READY for a test print PRINTER COMPONENT DIAGRAM Ill a PRINTER COMPONENT DIAGRAM Reference 1 Printer Power Port Red Harness Reference 2 Printer Data Port White Harness Reference 3 Cutting Wheel Cartridge Reference 4 Paper Folded To Point For Easy Feed Reference 5 Feed Roller Reference 6 Feed Roller Tension Arm Reference 7 Thermal Paper Or Label Stock IV ADVANCE SERVICE PROCEDURES amp ADJUSTMENTS IV a CUTTING WHEEL OPERATION The cutting wheel is located in the cutting wheel cartridge see figure1 reference 3 page 2 The cutting wheel moves right to left to cut paper labels then resets back to the right The cutting wheel must reset all the way back to the right for the printer to initialize If the cutting wheel jams the printer will not initialize and will not print If debris is blocking the cutting wheel remove debris and cycle power The cutting wheel should reset on its own If cutting wheel does not reset manually reset the cutting wheel by ad justing the plastic Phillips head adjustment screw located on the left hand side of the cutting wheel cartridge If the wheel will not move or is very resi
7. aution at all times If test points are not easily accessible disconnect power attach test equipment and reapply power to test Not Printing 1 Check printer media to insure it is the proper type and loaded properly see Sec Il a b A Check printer power see Sec Ill b c d Check for water damage or corrosion see Section Ill e Loading Media 1 Always fold the tip of the media to a point Section Ill c Error Code 1 Check Printer Media 2 Generic error message indicating a printer has failed to print printer not specified 1 Routinely inspect printer boards cutting wheel cartridges cables amp board for signs of corrosion 2 Pin Connector 1 Often after resent service the 2 pin connector grey and black wires on the back of the SmartChill control can become loose or disconnected causing a printer failure Verify Printer Power 1 The quickest way to verify a printer has power is to release then re engage the tension arm The printer should index the media about 1 8 Printer Fails To Initialize 1 printer continues to feed paper with only a few random characters printed every so often the printer has failed to initialize If this happens simply power cycle the control Printer Replacement 1 Both printers record and label have the same part number 950 60355 00 and are inter changeable with the exception of any RBC50 models manufactured prior to 2008 with 90 degree printer boards in which case the part number is 95
8. k of the SmartChill board see figure 2 refer ence 3 page 5 for 8 5VDC and secure connection IV c CHECK PRINTER POWER ADVANCED cont d 4 If 2 pin connector is secure and has proper voltage and still does not print replace printer 5 If 2 pin connector does not read 8 5VDC check DC power supply for proper voltage Voltages are labeled on relay board and DC power supply terminals For more information on troubleshooting DC power supply contact Traulsen Service Department at 800 825 8220 IV d CHECK PRINTER DATA HARNESS The white harness is the printer data harness f the printer indexes when following instructions in Section IV b but does not print check the white data harness see figure1 reference 2 page 2 for damage or weak con nection IV e INTERCHANGE INSTRUCTIONS Both printers label and record are exactly the same printer and interchangeable When plugged into PTR 1 ports see figure 2 reference 1 page 5 on the back of the SmartChill board the printer will act as a record printer When plugged into PTR 2 ports see figure 2 reference 2 page 5 on the back of the SmartChill board the printer will act as a label printer NOTE Always inspect all boards and cables for signs of water damage or corrosion Corrosion will impede printer and or control board operation V FLOW CHART SERVICE PROCEDURES amp ADJUSTMENTS V FLOW CHART SERVICE PROCEDURES amp ADJUSTMENTS Reference 1 No Print Is
9. lied on food containers I c CLEANING Dirt and debris can build up on the feed roller and cutting wheel cartridge and impede normal operation Clean only with electric contact cleaner using a lint free cloth I dCAPPLICABLE MODELS This manual applies to the following Traulsen models RBC50 Undercounter Blast Chill Model RBC100 Reach In Blast Chill Model RBC200 Roll In Blast Chill Model RBC200RT Roll Thru Blast Chill Model RBC400 Roll In Blast Chill Model HBCAOORT Roll Thru Blast Chill Model NOTE This manual refers to the above models built after June 2003 equipped with the SmartChill control For information regarding models built prior to that date please contact the factory at 800 825 8220 1 e TOOL REQUIREMENTS e Basic hand tools e AC DC VOM I ENABLE DISABLE LABEL PRINTER The FACTORY SETTINGS MODE allows service per sonnel to return various control settings to their factory preset parameters GENERAL INFORMATION cont d I f ENABLE DISABLE LABEL PRINTER cont d To enter from the keypad press MORE from the MAIN MENU Press SETUP and change the PASSWORD PIN to 85 Press and hold the upper left upper right and lower right keys simultaneously Then release all keys Display will read as follows FACTORY SETTINGS VERSION Press NEXT this will bring you to the Label Printer option screen LABEL PRINTER NO Press the up or down arrow to toggle between
10. stive in movement it is likely it will not reset properly and the printer must be replaced IV b CHECK PRINTER POWER BASIC 1 The quickest way to verify the printer is receiving power is to release then re engage the feed roller tension arm see figure 1 reference 6 page 2 Any time the feed roller tension arm is re engaged the printer should index the printer media approxi mately 1 8 The printer media will also index on system power up 2 If the printer media does index when the feed roller tension arm is engaged and printer still does not print then reference Section ll b c amp d to check printer media or Section IV d to check data cables and SmartChill control 3 If the printer media does not index when the feed roller ten sion arm is engaged reference Section IV c to further check printer power NOTE The printer media will not index if the cutting wheel is jammed IV c CHECK PRINTER POWER ADVANCED 1 The red harness is the power harness for the printer Ensure this harness is plugged in securely and shows no signs of dam age to both the printer see figure 1 reference 1 page 2 and the SmartChill board see figure 2 page 5 2 If the red power cable seems to have a weak connection tighten the connection and refer back to Section IV b to check printer operation 3 If the red power cable seems to be secure and shows no signs of damage check the 2 pin connector grey and black wires on the bac
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