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1. Found New Hardware Wizard Please wait while the wizard installs the software all Decision PCCOM PCI 8 Port S B Setting a system restore point and backing up old files in case your system needs to be restored in the future Page 18 SmartLink Installation amp Service Manual SmartWatch XP Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for all Decision PCCOM PCI 8 Port Click Finish to close the wizard Click Finish once the installation of the Decision PCCOM PCI 8 Port card is complete Windows XP will then proceed to find the 8 new individual Decision PCCOM serial ports Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Decision PCCOM COM Port C If your hardware came with an installation CD lt 4 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Select Install the software automatically Recommended and Click Next to get the Wizard to search for new drivers SmartLink Page 19 Installation amp Service Manual SmartWatch XP 2 3 2 2 3 3 Found New Hardware Wizard Please wait while the wizard searches F Decision PCCOM COM Port Cancel The Found New Hardware Wizard wil
2. SmartLink Page 13 Installation amp Service Manual SmartWatch XP Select OK to save these changes SmartWatch XP Clients should now be able to access the SmartWatch XP Server Windows Firewall General Exceptions Advanced Windows Firewall is turned off Your computer is at risk of attacks and intrusions from outside sources such as the Internet We recommend that you click the General tab and select On Programs and Services Name File and Printer Sharing Google Talk O Remote Assistance O Remote Desktop Smartwatch XP O UPrP Framework N Add Program Add Pott Delete Display a notification when Windows Firewall blocks a program What are the risks of allowing exceptions Page 14 SmartLink Installation amp Service Manual SmartWatch XP 2 3 Multi Port Serial Cards Most computers provide two serial ports which are traditionally referred to as COM1 and COM2 SmartWatch XP relies on serial connections for many of its advanced features If you are going to be using more than the 1 or 2 serial ports provided with most PC s then you will need an 8 port serial card installed in the PC Each of the following requires a separate serial port e Security Device dongle e Serial Interfaces A SmartWatch XP system with a multi port serial card supplied by SmartLink will include the following components e An 8 port PCI multi port serial card e Octopus cable w
3. A SmartLink International Authorized Distributor or Dealer sets up most systems Contact your place of purchase with inquiries beyond the scope of this manual This Product is Not Field Serviceable Should a fault develop with the hardware or software contact your place of purchase for the most appropriate form of action Do not attempt to open or repair any of the products as this may void any warranty SmartLink Page 73 Installation amp Service Manual SmartWatch XP 6 2 Glossary Page 74 Term Definition Alarm Interface Module ANSI American National Standards Institute Baud The baud rate the number of data bits and stop bits and the parity are all properties of the data format to be used for the serial port You must make sure that you use the same settings for these variables on both ends of a serial connection The Baud rate is the speed at which data is transmitted along the serial connection A Baud rate of 9600 is common though you may find older devices that use slower connections Some modems have problems establishing a connection at the lowest baud rates Cap Code Seven digit capacity code number used to identify a pager See also RIC Number An alarm input that is activated by closing a dry contact Light Emitting Diode Message Enter the alphanumeric message you wish to send to the selected contact Alphanumeric pagers and mobile phones may receive letters and numbers If you have selected numeric pag
4. ENQ ACK ENQ ENQ ACK ENQ ENQ ACK ENQ ACK ENQ ACK ENQ ACK ENQ ENQ ENQ ACK amp ENQ ENQ ACE ENQ ENQ ACK ENQ ACK ENQ ACK ENQ ACK ENQ ACE ENQ ACK ENQ ENQ ENQ ENQ ACE ENQ ENQ ACE ENQ ACK ENQ ENQ ACE ENQ ACK ENQ ACK ENQ ENQ ACK ENQ ENQ ACK ENQ ENQ ACK ENQ ACK ENQ ACK ENQ ACK ENQ ENQ ENQ ACK ENQ ACK ENQ ENQ ACK ENQ ACK ENQ ENQ ACK ENQ ACK ENQ ENQ ENQ ACE ENQ ACK ENQ ACK ENQ ENQ ENQ ACK ENQ ENQ ACK ENQ ACK ENQ ENQ ENQ ACE ENQ ACK ENQ ACK ENQ ACK ENQ ENQ ACE ENQ ACK ENQ ENQ ACE ENQ ACK ENQ ENQ ENQ ACK ENQ ACK ENQ ACE ENQ ENQ ENQ ACK ENQ ACK ENQ ACK ENQ ACK amp ENQ ENQ ACK ENQ ENQ ACK ENQ ENQ ACK ENQ v Ignore data Capture Clear Close IMPORTANT The port communications monitor in SmartWatch XP provides a method of viewing serial communications for all port interfaces in real time More than one window for different ports can be open at one time making this feature particularly useful for diagnosing faults with communications as well as assisting in configuration of the protocol interfaces and port gateways Ademco Alarm Strings When an alarm is received at the SmartLink Receiver port you should see a lt STX gt start character followed by the 13 digit Ademco String and ending with a lt ETX gt end character The 13 digits that make up the Alarm String consist of e 4 digi
5. 30 4 CLIENT INSTALLATION AND SETUP cccceceseeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneaes 31 4 1 Installing the Client across the Network cccceeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeees 31 4 2 Installing the Client from CD co ccccdccesctcscimcnnmctnaserercnedermeenetereresategoteetecostwedines 31 5 SMARTWATCH XP CONFIGURATION cccccseeesseeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaees 36 5 1 WU SI LYS ccc cece ence irc uted eve tre sired eit eminence rem teemtie emcees 36 5 1 1 COMPO MG ING sissies t a eani aa ea eaa Da 36 5 1 2 Hardware Installation eeeeeeneeennnneeeeeeeeeeennnnrrseeeerrtrnnnnrnseeerrennnnnnreeene 37 5 1 3 Setting up the PN cst rctie ected bated dreaselger cde ttieas elena 38 5 1 4 Setting up the Gateway vasssccssoscesrssescsdrrctecsdvacuadcnnsdiccdenienedsactnesdaiendliads 39 5 1 5 Setting Up a ContaCt sorsien sasra iaa aaia iniaiaiai ea re er 41 5 1 6 Testing and Troubleshooting cccceeeeeeeseeececeeeeeeeeeeeseceaeeeeeeeeeeeeeeees 42 5 2 SmantLink FOCCIVONS wrctcestceutenvneannunueerlvevivartveviueubuertvey lve vuveubueutveydeevaveyiuertueniad 44 5 2 1 Setting up the POT a ocacenctcnctcncataeituattnentnctnantinesGncrdneiemesidnheneatnencaantechinantnes 44 5 2 2 Port OMARION ceidarie bein ceiswcsasadebate obebmdstendabadeiiadeinadeddesdelsadenadeedaedetdade 45 5 2 3 Testing and Troubleshooting x cctesicedeseveendvenenvaveeeviusdavayeee ieeunaedtueynesvancvans 46 5 2 4 SmartLin
6. also require e One spare serial port on the SmartWatch XP server PC per AIM controller e 2 wire cable for AIM data communications AIM Controllers This small device interprets data passed between the RS232 style serial ports on a PC and the data ports on AIM boards The DB25 serial port connects to the PC These 2 switches on the face of the AIM controller must be configured as shown below The 4 line green block connects the AIM controller to the data lines on AIM boards If you are upgrading an existing SmartWatch XP system that includes an AIM network then you may possess an AIM controller card which you may use in lieu of an external AIM controller The appendix at the end of this manual describes the installation of AIM controller cards Page 66 SmartLink Installation amp Service Manual SmartWatch XP 5 5 2 Hardware Installation The AIM Network will not work if the two switches on the face of the converter are not in the following positions TON RON DCE T ATS R ATS DPE T ATS MONI RxON RTS e The left hand switch must be set to the MIDDLE position to indicate T RTS R RTS e The switch on the right must be in the UP position to select DCE Bridge some of the 4 lines of AIM controller data output via the green block at the bottom of the converter The cover of the converter identifies the lines as 1 2 3 and 4 Use a short 4cm strand of wire to bridge the lines as follows toAlM to AIM R5
7. amp Service Manual SmartWatch XP A successful log in will display the Main Screen for the client program as shown below The communication ports and gateways for the server and the contact database may now be configured Jil SmartWatch XP File Edit Yiew Interfaces Help Clients Alarms Reminder Contacts Groups Schedules Settings Recipients Message to send Name B Off Notes Common Time Date Priority ad Sending Send Clear User name Maint Connected to OPTIMUS Message length 0 SmartLink Page 29 Installation amp Service Manual SmartWatch XP 3 2 Running the Server There are 3 components to SmartWatch XP e MSDE database server e SmartWatch XP server e SmartWatch XP client Taskbar Status Indicators The MSDE and SmartWatch XP servers will both run automatically when you start Windows A task bar icon in the bottom right hand corner of your screen is available to indicate the status of the server as shown below This icon is displayed by clicking the Server Status icon on the desktop or Start Menu If you are unable to run a SmartWatch XP client then it is likely to be because either the MSDE or the SmartWatch XP server is not operating correctly Page 30 SmartLink Installation amp Service Manual SmartWatch XP 4 4 1 4 2 CLIENT INSTALLATION AND SETUP If you are running SmartWatch XP on a network then you should install the client software on each machine f
8. fail to comply with the terms and conditions of this AGREEMENT In such event you must destroy all copies of the SOFTWARE PRODUCT and all of its component parts SmartLink Page 75 Installation amp Service Manual SmartWatch XP 6 4 SmartWatch XP Standard Features g NOTE Specifications subject to change without any notice Recipient capacity 1 000 000 Pagers mobile phones DECT handsets or email addresses GTOUP Capacity airiran eiee 10 000 Groups with any combination of recipients Department capacity fii tines iinianaawndaidanaiiiainwankdedds 10 000 Departments Concurrent CHAN isis dreide bdivinlinn dein darlene ani 10 000 Clients per server Seral POmcapachly wisid inst idadiduntsdaui adenine 64 x RS232C Serial Ports per server System Architecture scene Client Server TCP IP Communications Server runs as a service Internal Communications sss Encrypted Transport Control Protocol Internet Protocol TCP IP PBX Port Capaci inoi peno a aud toma dion A A Ai 64 Ports PBX IMErna CE irinna Two Wire Analogue Extension FCC Austel amp CE Approved PBX Messages sscccccccrerrrnrenccnnninnnninncnnnnninn 100 User defined messages Alarm capacity saceee 64 000 Alarm inputs Either opto coupled or dry contact closures Escalation Capacity occ 10 000 Call escalations unlimited escalation steps Roster capacity osc eeseeseees 10 000 Individual Roster Schedules Unlimited number of shifts Reminder MESSAGES wesc 100 000 reminder message
9. right and click Save to commit the changes to the database Deleting Alarm Contact IDs To delete an existing Alarm Contact ID select the gateway from the panel on the left and click Delete to remove it Alternatively you can select it from the list and press the Delete button on the keyboard It will ask for confirmation before removing the gateway SmartWatchxXP j Sre you sure that you want to delete the selected records Page 50 SmartLink Installation amp Service Manual SmartWatch XP 5 2 6 SmartLink Clients Clients in SmartWatch XP are records describing customer or sites for whom SmartLink devices such as Medi Call Dialler Units SmartWire and SmartLine Call Points etc are installed and registered with SmartWatch XP The alarm information will come in through the ports configured as SmartLink Receivers A single screen is provided to work with Clients Ji SmartLink Clients SS E EEEEy Name Mrs Browrd Mrs Brown 0001 Code 0001 Phone Address Recipient va Roster Maintenance x lt Use Recipient gt Expect Check in every days Notes Zones 1 Medical Pendant 2 Medical Pendant 3 Smoke Detector 4 Dementia 5 Patient BlWetArea 7 Staff Assist 8 Duress Pendant a Add Edit Remove New Delete i Close Adding SmartLink Clients IMPORTANT The Name and Code fields are the minimum required to add a SmartLink Client Each Client must have a unique code b
10. the modem manual for details The Answer after ____ modem rings field should be a number greater than zero If 0 is entered the modem will not auto answer This is how long the server should wait before answering an incoming call Click Save gt Close when finished to return to the Main Screen Page 60 SmartLink Installation amp Service Manual SmartWatch XP 5 4 4 Setting up the Gateway To configure a gateway for the PBX modem select Interfaces gt PBX gt PBX from the Main Screen F1 PBX Gateways Edit a PBX Modem Access PIN F Use PIN F Support priority calls V Limit number of messages Maximum of 3 messages per call Enable escalations Enable extended functions This port is extension f 2 on PBX ome Click the name of the Port on the left side of the window The details for the PBX interface will then show up on the right side The Access PIN field is used to enter an optional four digit access number for users to gain access to the PBX line It is only used only if the following option is enabled When ticked the Use PIN field will force the Access PIN defined above to be required In this case the first voice message sent upon call connection will be Enter PIN Number If the Access PIN is entered correctly the call will proceed as normal otherwise the call will be terminated after one PIN retry If enabled the Support priority calls tick box requires callers to add an extra d
11. to return to the Main Screen Page 38 SmartLink Installation amp Service Manual SmartWatch XP 5 1 4 Setting up the Gateway To configure a gateway for the transmitter select Interfaces gt Pocsag from the Main Screen Ji Pocsag Gateways Edit Pocsag speed 512 v baud Power up time 250 milliseconds Power down time 250 milliseconds Sync time ho batches Msg per syne lo 0 for max MV Contains security device l Exclusive V PTT invert Data invert l Busy invert V Ignore busy Transmitter test Common Pocsag settings Max msg length 192 characters Threshold 100 messages Split long messages V Ports enabled Save Close Click the name of the Port on the left side of the window The details for the transmitter will then show up on the right side The Pocsag speed drop down menu refers to the baud rate of the transmissions This speed must match that of any pagers being used at the site The Power up time field refers to the time in milliseconds that the Push To Talk PTT signal will be asserted before data modulation begins This parameter can normally be left as default but may need to be set to meet the timing requirements of your POCSAG transmitter The Power down time refers to the time in milliseconds that the PTT signal remains asserted after the completion of data modulation It should normally be left as default The Sync Time field refers to the number of POCSAG batches that may be sent
12. without retransmitting preamble for resynchronization of pagers It should be left at the default setting unless otherwise instructed The Messages per sync field is the maximum number of messages that are sent without retransmitting preamble for resynchronization of pagers If you are having problems with message corruption then trying low values e g 1 2 or 3 may fix some issues The Contains security device tick box should be checked for exactly one POCSAG Gateway on the system the Gateway containing the dongle that will act as the security device If you attempt to enable this setting for more than one POCSAG Gateway an error will be presented The Exclusive tick box will cause this POCSAG Gateway to transmit only when no other POCSAG Gateways are transmitting Use this setting for POCSAG transmitters on the same frequency with overlapping coverage areas to avoid RF interference problems If this option is not set the Gateway will transmit simultaneously with all other Gateways that do not have the Exclusive option enabled SmartLink Page 39 Installation amp Service Manual SmartWatch XP The next set of tick boxes refer to advanced transmitter properties You can click the Presets button to choose from a selection of some common transmitters Field PTT Invert Will change the polarity of the Push To Talk output signal to suit certain transmitters when checked Data Invert Will change the polarity of the Data output
13. 485 AS485 e Lines 1 and 4 are bridged e Lines 2 and 3 are bridged Attached the DB25 end of the converter to a serial port on the SmartWatch XP server PC Remove the cover of the first AIM board to be used in the network Identify the blue 8 switch box labeled SW1 and the green 5 line block labeled I O The 8 switches on SW1 allow you to configure the baud rate and ID of the AIM board Normally you will setup AIM boards with a BAUD rate of 9600 for which switches 7 and 8 should be in the ON position The first aim on the network has an ID of 1 indicated by setting switch 1 ON and pins 2 through 6 OFF Two of the five lines on the I O block are used to connect the AIM board to the AIM controller Use 2 wire cable to connect the line labeled RS485 on the AIM to line 1 on the converter and RS485 to line 2 Connect the power supply to the lines labeled 12V and OV on the I O block The orange power LED on the AIM will light SmartLink Page 67 Installation amp Service Manual SmartWatch XP Up to 63 AIM s can be connected to the same network e You can interconnect AIM s by wiring RS485 to RS485 and RS485 to RS485 Alternatively multiple AIM s can be wired directly into the converter in the same manner as the first AIM on the network e All AIM s on the network must be set to the same baud rate Switches 7 and 8 may be adjusted as follows Baud Rate Switch7 Switch 8 2400
14. 7 9 In order to modify an item first select the item that you want to change type in the associated edit box and then Click save Page 58 SmartLink Installation amp Service Manual SmartWatch XP 5 4 The PBX Interface 5 4 1 5 4 2 SmartWatch XP uses modems for PBX messaging Components A SmartWatch XP system with the PBX interface supplied by SmartLink will include the following components e Modem one per PBX phone line required e A serial modem cable to connect the modem to a PC one per modem e 2 wire analogue RJ11 telephone cable one per modem e A suitable power supply one per modem In addition to these items you will also require e One spare serial port on the SmartWatch XP server PC per PBX modem e One free telephone sockets one per modem IMPORTANT Two wire analogue extensions are required digital lines will not work Hardware Installation To install a modem for SmartWatch XP follow these steps With the PC turned off use the modem cable to connect the modem to a spare serial port on the server PC Use the RJ11 cable to connect the line socket on the modem to the telephone socket IN WARNING SmartWatch XP will not be able to communicate with the modem if you mistakenly connect the RJ11 cable into the phone socket of the modem instead of the line socket SmartLink Page 59 Installation amp Service Manual SmartWatch XP Plug in the power supp
15. 85 ID that this alarm input resides on For more information on how to configure Alarm Interface Modules please refer to the AIM Installation Manual Input ID is the actual input number of this alarm on a given AIM and may be between 1 and 32 For more information on AIM input numbering please refer to the A M Installation Manual The Recipient field refers to the device or group of devices that should be contacted upon activation of this alarm input Initial delay specifies the time that the alarm should remain active before being added to the list of active alarms in SmartWatch XP This setting is particularly useful for applications like door alarms where short periods of alarm activation are acceptable but prolonged activation should initiate messaging Activation message is the actual text that should be sent to the recipient upon alarm activation SmartLink Page 71 Installation amp Service Manual SmartWatch XP Activation tone refers to the beep code or function digit used to send the activation message The functionality of this setting may depend on the type of gateway through which the message is being sent Priority Message determines if the activation message should be treated as a priority message Reset message is the actual text that should be sent to the recipient upon alarm deactivation Enabled determines if this alarm input will cause a message to be initiated upon activation It should be checked for n
16. AIM s can be enabled and disabled by clicking on these icons If unticked the Pass on undefined messages tick box alarms for which no alarm input has been defined will not be forwarded further into the system When set alarm activations and resets for which no alarm input have been defined will be passed into the system When ticked the Inputs on this port default to normally open tick box forces the default for all inputs which don t have an alarm input defined to normally open Otherwise they will default to normally closed Page 70 SmartLink Installation amp Service Manual SmartWatch XP 5 5 5 Setting up Alarm Inputs Each alarm input on each AIM module must be setup individually To configure these inputs select Interfaces gt AIM gt Alarm Inputs from the Main Screen Click New to create a new entry for an alarm input In the Name field type a name that defines the alarm input Ti AIM Alarm Inputs amp 01 01 Fridge Door Name Fridge Dood Port c3 AS 4895 Converter on COM5 Device ID f Input ID f Recipient g ohn TX Initial delay fo seconds Activation Fridge door has been left open message too long Activation tone Priority message Reset message Fridge door closed MV Enabled MV Normally closed F Latching In the Port field choose the serial port setup previously that contains the alarm input you are setting up The Device ID field refers to the AIM module number RS 4
17. COM port connector on the back of the PC or on the multi port serial card cables In the Flow Control field choose RTS Toggle f an external Serial gt RS 485 converter is present then this field can be set to none Click Save gt Close when finished to return to the Main Screen SmartLink Page 69 Installation amp Service Manual SmartWatch XP 5 5 4 Setting up the Gateway To configure a gateway for the AIM s select Interfaces gt AIM gt AIM from the Main Screen Click the name of the Port on the left side of the window This refers to the serial port the AIM controller is connected to The details for the AIM node will then show up on the right side Ti AIM Gateways Edit 3 RS 485 Converter on COMS Baud Controllers 7 Unit 1 Y Unit 2 X Unit 3 3 Sanal Unit 4 SX Unit 5 SX Unit 6 SX Unit 7 Sk Unit 8 Unit 9 3X Unit 10 SX Unit 11 K Unit 12 Pass on undefined messages Inputs on this port default to normally open oe The Baud field refers to the serial communications speed of the AIM modules attached to this gateway For more information on how to configure the baud rate for the AIM modules please refer to the AIM Installation Manual The Controllers window provides a list of AIM modules that may be connected to the AIM Gateway and their current polling status A green tick indicates that polls are being sent to the AIM whereas a red cross indicates that the AIM is not being polled
18. CU Receiver For connecting a single SCU Receiver directly using RS 232 serial communications Yj SmartLink Receiver Serial Ports Edit Bad 1200 lt i Data es Parity None Stop Save Close SmartLine Wireless For connecting a single SmartLine Master Interface directly using RS 232 serial communications Ji SmartLink Receiver Serial Ports E3 SCU Receiver Baud 9600 z Data 9 ee Parity None z Stop 1 a SmartWire Hard Wired Nurse Call For connecting a single SmartLine Wireless Interface directly using RS 232 serial communications S L SmartLink Receiver Serial Ports SmartLine Wireless Smartwire Nurse Call Data Parity None Stop 1 eS Save Close SmartLink Page 45 Installation amp Service Manual SmartWatch XP 5 2 3 Testing and Troubleshooting SmartLink Receiver Polling When a SmartLink Receiver port is set to Direct RS 232 and is communicating correctly it will respond to polling from SmartWatch XP with an ACK acknowledgement This can be seen via the Port Communications Monitor screen found under Interfaces gt Port Communications In the example below a SmartLine Wireless system is responding to all polls or ENQ enquiries specific to it s address Jil Port Communications ER E3 SCU Receiver Display Type fisie im ana x eae ae Coe Non printing characters display Show Codes Data transmitted red received blue ACK ENQ
19. Cancel The Wizard should find drivers SmartWatch XP Installation CD is in the CD ROM drive Found New Hardware Wizard Please select the best match for your hardware from the list below all Decision PCCOM PCI 8 Port Description Version Location T Decision PCCOM PCI 8 Port 1 0 1 0 d drivers serial winxp pcicard inf Decision PCCOM PCI 8 Port 1 0 1 0 d drivers serial win2000 pcicard inf A This driver is not digitally signed Tell me why driver signing is important Select the drivers for the location d drivers serial winxp pcicard inf and Click Next SmartLink Page 17 Installation amp Service Manual SmartWatch XP The Wizard will warn you that the drivers have not been verified by Microsoft Hardware Installation The software you are installing for this hardware Decision PCCOM PCI 8 Port has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOP Installation Click Continue Anyway to proceed with the installation The Found New Hardware Wizard will then proceed to install the new drivers for the PCI card
20. E The Medi Call Units default reporting zone for the unit button red is Channel 6 Consult the Medi Call Installation Manual as to how this can be modified for particular applications Contact details can be added under Contacts including Name Relationship and two contact Phone numbers in the event of an emergency Editing SmartLink Clients To edit an existing SmartLink Client select the Name Code from the panel on the left change the required parameters on the right and click Save to commit the changes to the database Deleting SmartLink Clients To delete an existing SmartLink Client select the gateway from the panel on the left and click Delete to remove it Alternatively you can select it from the list and press the Delete button on the keyboard It will ask for confirmation before removing the gateway SmartWatchXP Page 52 SmartLink Installation amp Service Manual SmartWatch XP 5 2 7 Client Call Manager The Client Call Manager window allows the modification of behaviour specific to SmartLink alarm call messaging The Client call manager is part of the server that is responsible for keeping track of external clients and for generating and processing alarms The client call manager settings may be modified by selecting the Interfaces gt Client Call Manager menu option Ti Client Call Manager Ensure clients have checked in each day at 11 05 Message Settings Excluded Message Items Included Mes
21. If the auto run screen does not start browse the contents of the CD ROM drive containing the SmartWatch XP Installation CD using Windows Explorer or My Computer and double click autorun exe e Click the Client software button to begin installation e Click Next at the ensuing prompts to accept the default installation parameters Page 32 SmartLink Installation amp Service Manual SmartWatch XP e You will then be notified when setup is complete The screen shown below will be displayed Click Finish to complete installation InstallShield Wizard InstallShield Wizard Complete Setup has finished installing SmartWatch XP Server on your computer A shortcut to the client is placed on the desktop and start menu named Client Double click this icon to start the client software A login screen will be shown as below a Welcome to SmartWatch XP v2 6 Build 8 Name maint Password Po To log into the system type your log in name followed by your password and then press lt enter gt or click on the Log in button If a guest account is enabled for your system then you may press the guest button Guest ton Cancel You will need to enter the IP address or DNS name of the server in the Server field as well as the login details Click Log in to login to the server MONITORING amp CO AMU NICATION SOFTWARE B NOTE If you are running a SmartWatch XP client on the server then
22. ON OFF 4800 OFF ON 90 ON JON e Each AIM must be given a unique ID The first AIM on the network has an ID of 1 the second 2 and so on Switches 1 to 6 of SW1 control the ID of an AIM using a binary sequence AIMID Switch1 Switch2 Switch3 Switch4 Switch5 Switch 6 OFF on forr Jor orr on for lor lor on forr Jor Jo CE 7 w OFF O a I n on ow OFF ON OoN OFF ON N O oN e SmartWatch XP can monitor multiple AIM Networks Each network requires a separate serial port and AIM controller e The SmartWatch XP software must be configured to communicate with the AIM Network Refer to the online help Page 68 SmartLink Installation amp Service Manual SmartWatch XP 5 5 3 Setting up the Port To configure a port for the AIM s to use select Interfaces gt Ports from the Main Screen Ti Ports Name RS 485 Converter on COMS Protocol AIM Type Direct RS 485 Serial port COMS In use v Refresh Flow control lt None gt X Click New to create a new Port In the Name field type a name to describe the serial port the AIM controller connected to this port In the Protocol field select AIM from the drop down list In the Type field choose Direct RS 485 In the Serial Port field select the COM port that the Serial gt RS 485 converter is connected to Installation of this converter is discussed previously g NOTE This COM port number is usually written next to the
23. PBX gt PBX Messages from the Main Screen Ji PBX Messages 01 Urgent staff meeting 02 Your shift has started ID fod Message text shift has started Click New to create a new message entry In the D field enter a number that will correspond to the PBX message text The maximum length of this number is defined in the Edit gt Settings gt Global tab gt No digits PBX Messages field In the Message text field enter the actual text that will be included in the sent message Click Save gt Close to save changes and return to the Main Screen or New to create another entry Page 62 SmartLink Installation amp Service Manual SmartWatch XP 5 4 6 Using PBX Messaging The following section outlines how to send messages using the PBX system Normal PBX Messaging PBX messaging provides the ability to dispatch messages via telephones capable of sending DTMF tones using the following procedure Dial the extension number used by the PBX Interface in SmartWatch XP The PBX Interface will answer your call after a preset number of rings two by default The PBX Interface will prompt you with Enter PIN or Enter Pager Number or Select Function In the latter situation skip to step 7 Enter the four digit access PIN using the numbers on your telephone This information will be available from your SmartWatch XP administrator If the PIN is incorrect the PBX Interface will revert to Step 2 The PBX Interface will promp
24. RTWATCH MP sas cca cg es ech eect ec eects 4 lel A eg ccc ee aergate sence es ten aces ose er reat E 4 1 2 About This MANU All veccetatientresesactcesnoiebensttactoesttanivashtantegabeeteastbextyanbbacivestiuetmenads 7 2 SMARTWATCH XP INSTALLATION cccccccceeeeeeeeeeeneeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeseneaes 8 21 NGOMIDOMGING iieiea danii odaadni daia Ai aia aa diaaa aE ia Ei 8 2 2 Software INStANAMO Mie as sin sircctcncrrasinasaqotcnceaaeicarnostimeccactnnseasuumaaetcasnasnetened 8 2 2 1 PCs and Operating Systems ccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeaeaeeeeeeeeeeeeees 8 22 2P rOXV SIVO S e tetera een ape eee te eevee eee eee 10 2 2 3 OSI VIR PACKS enra oaa E EA ASEE aE AERE 11 2 2 4 Windows XP Service Pack 2 Firewall Setup for SmartWatch XP 12 2 3 Multi Port Serial Cards ps ctocsistcessstmastentccmidacumadeadaucetmdecenseneetentinesgacteuaasladeGeas 15 2 3 1 PCI Serial Card Installation with Windows XP eeeeeeeeeeeeeeeeeeeeeeeeee 16 2 3 2 PCI Serial Card Installation with Windows 2000 sssesssesssessseeesssessne 20 2 3 3 PCI Serial Card Installation with Windows NT eeeeeeeeeeeeeeeeeeeeeeeee 20 3 SERVER INSTALLATION AND SETUP ccccssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenees 23 3 1 Installing the Server 6k t csniredinrormanicnamectnsnarnndnacsmnsmainsnocmasmaruetnas 23 3 2 Running the Server ec eeeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeeeeeeeeneaaaaaeeeseeeeeeeeeeeaaeaes
25. SmartLink Installation amp Service Manual SmartWatch XP VHF UHF Transmitter and Aerial Installation Methods Increasing the Transmitter Power There are a number of objections to this method such as local restrictions on aerial power In addition doubling the transmitter power to the aerial only gives an increase in range of a factor of 1 19 fourth root Increasing the Aerial Height or Using an Aerial with a Gain in Certain Directions These methods may also be limited by local regulations Raising the Aerial Ensure allowance is made for a properly tuned antenna base building entry sealing boot correct coaxial cable and connectors SmartLink Page 43 Installation amp Service Manual SmartWatch XP 5 2 5 2 1 SmartLink Receivers Setting up the Port The SmartLink Receiver Port can handle Ademco High Speed and Contact ID formats for a variety of SmartLink products and systems including SmartLink Medi Call Dialler Units This SmartLink Receiver Port allows receipt of information from these diallers and other systems where on it is automatically linked to Clients and passed to the Pending Calls screen SCU Receiver Name scu Receiver Protocol SmartLink Receiver Type DiectRS 232 l Serial port COM1 Inuse ts Refresh Flow control lt None gt o o New Delete Close In the Name field enter a name to describe the SmartLink Receiver port In the Protocol field select SmartLink Rec
26. al Authentication Advanced Windows Firewall Protect my computer and network by limiting Settings or preventing access to this computer from _ the Internet N Page 12 SmartLink Installation amp Service Manual SmartWatch XP Adding SmartWatch XP Server In the Exceptions tab click Add Program Windows Firewall General Exceptions Advanced Windows Firewall is turned off Your computer is at risk of attacks and intrusions from outside sources such as the Internet We recommend that you click the General tab and select On Programs and Services Name File and Printer Sharing Google Talk O Remote Assistance O Remote Desktop O UPnP Framework Add Program Add Port Display a notification when Windows Firewall blocks a program What are the risks of allowing exceptions Browse for SmartWatch XP and click OK This is normally located in C Program Files SmartLink SmartWatch XP Client SmartWatchxXP exe Add a Program To allow communications with a program by adding it to the Exceptions list select the program or click Browse to search for one that is not listed Programs as ProgDect_mac A Register MOHAA Server Status A Shortcut to avsb exe FE Sis Utility Tray id Snaalt 6 EF Snaalt Studio 6 ia Solitaire Spider Solitaire B Symantec AntiVirus Client v Path C Program Files SmartLink Smartw atch XPS
27. al SmartWatch XP 2 2 3 Service Packs IN WARNING If you are using Windows NT then you must ensure that Service Pack 6 has been installed If you are using Windows 2000 then you must ensure that Service Pack 3 has been installed If you are using Windows XP then you must ensure that Service Pack 1 has been installed Every PC on your network that will run the server or client application under Windows NT must have these service pack upgrade IMPORTANT If you are unsure what Service Pack you have or if you know that you have an old version then you should follow the directions below e Make sure that no other programs are running e Place the SmartWatch XP Installation CD in the CD ROM drive e The auto run screen will startup as shown below g NOTE If the auto run screen does not startup browse the contents of the CD ROM drive containing the SmartWatch XP Installation CD using Windows Explorer or My Computer and double click autorun exe Autorun S m d r tWa T C h SHARTLING INTERNATIONAL PTY LTO MONITORING amp COMMUNICATION SOFTWARE XP Views the prerequisites for installing this software Installs NTA in2000 or XP Service pack Installs BOTH the Client and the Server software Install the Client software only Get updated ont visiting our website ses this screen e Click the OS Service Pack button The software will automatically detect what operating system you are running and if any updates are required e Foll
28. alled e Windows 2000 with Service Pack 3 installed e Windows XP Professional with Service Pack 1 installed SmartLink recommends Windows NT 2000 or XP based operating systems for the PC that will be running SmartWatch XP server These operating systems are more secure more stable and better manage system resources than 95 98 and ME The significant performance advantages offered by these operating systems will prove especially beneficial if your SmartWatch XP system handles critical operations Power Management The Windows operating system and your PC BIOS both provide the facility to reduce power consumption on your PC through a series of power management option You will need to ensure this power management is disabled on the server PC both in the BIOS and the operating system IN WARNING If you fail to disable power management on the server then you will experience problems with your SmartWatch XP system SmartWatch XP clients will be disconnected from the server if it sleeps or hibernates SmartLink Installation amp Service Manual SmartWatch XP Power Management in Windows Launch the Power Management or Power Options item in the Control Panel the actual name of the power management utility on your system will vary according to the version of Windows you are running and the brand of PC Power Options Properties Power Schemes Advanced Hibemate UPS ah Select the power scheme with the most appropriate
29. artWatch XP client software or directly from your email application Users simply select who they wish to contact from a list of SmartLink Installation amp Service Manual SmartWatch XP recipients or groups type in their messages and click on send SmartWatch XP then determines how to send the message Access to on site pagers citywide pagers DECT handsets and mobile phones occurs transparently to the operator And being a non dedicated application you can happily utilise your PC for other applications PBX Interface A voice prompted telephone interface enables staff to send messages directly to recipients without the assistance of an operator The user is guided through the entire paging process via a series of voice instructions In addition users may send a combination of predefined alphanumeric messages and numeric digits Such as Call extension 432 or Cardiac Arrest Room 432 Messages may be prioritized for emergency conditions Email Integration Email has become the communications medium of choice for the business community Around 40 of the average work force is mobile and virtually all professional people have a mobile phone or pager SmartWatch XP embraces the email phenomenon enabling email messages to be sent directly to wireless recipients In addition SmartWatch XP is able to send messages directly to email For example when an alarm is activated it could send the message to a DECT handset and a c
30. ee see 1 z Eia Soll s a es ee SmartV latch MONITORING amp COMMUNICATION SOFTWARE XP Installation and Service Manual Contains Instructions For Software Installation Configuration Operation SMART LINK LINK Ino NOTICE This manual software and electronic circuitry are copyrighted All rights reserved Under the copyright laws this manual software and electronic circuitry may not be copied in whole or in part without written prior consent of SmartLink International All information provided in this document is carefully prepared and offered in good faith as a guide in the installation use and servicing of our products Installers must ensure that the final installation operates satisfactorily within the relevant regulatory requirements Smartlink International accepts no responsibility for incorrect installation SmartLink International reserves the right to change products specifications and installation data at any time without notice SmartLink International makes certain limited warranties with respect to defective diskettes documentation and electronic circuitry Please see the associated information contained on this page SOFTWARE LICENSE STATEMENT This manual software and electronic circuitry are protected by international copyright laws Under the copyright laws this manual software and electronic circuitry may not be copied in whole or in part without written prior con
31. eiver You will see the configuration fields appear to reflect the example above If you are intending to receive SmartLink Medi Call dialer alarms via a MCU modem select Rockwell Modem or if you intend to use a SCU Receiver Linecard then choose Direct RS 232 For other SmartLink system such as SmartWire or SmartLine choose Direct RS 232 IMPORTANT Choosing Direct RS 232 as the Type ensures that the port will be polled to monitor for activity In the event a SmartLink Receiver is disconnected or fails a message will automatically be generated to the Maintenance Recipient indicating the fault The MCU Rockwell Modem does not use Polling and therefore can not guarantee that alarms are being received In the Serial Port field select the COM port that the transmitter is connected to Leave the Flow Control field to None Click Save gt Close when finished to return to the Main Screen BJ NOTE When the SmartLink Receiver port is configured the default gateway configuration is automatically enabled Page 44 SmartLink Installation amp Service Manual SmartWatch XP 5 2 2 Port Configuration Further Port configuration such as baud rate data bits parity and stop bits may be adjusted via the SmartLink Receiver Serial Ports screen This screen is accessed via the menu item Interfaces gt SmartLink Receiver gt Ports Settings may vary depending on which SmartLink System you plan to connect to SmartWatch XP as defined below S
32. er Alarm Contact ID Event Code Alarm Meaning Alarm Event Alarm Call Type Event Cod PYioo EMERGENCY Emergency mics MS 101 EMERGENCY Emergency Alarm Meaning EMERGENCY 102 EMERGENCY Emergency 110 FIRE Fire Alarm Fire Alem Event It FIRE Smoke detector Fire cr FIRE Combustion Fire ee Emergency FIRE Water flow Fire FIRE Heat sensor Fire FIRE Pull station Fire FIRE Duct sensor Fire FIRE Flame sensor Fire FIRE Near alarm Fire EMERGENCY Emergency EMERGENCY Emergency PANIC Silent Emergency PANIC Audible Emergency CALL Call CALL Call CALL Call Y NOTE The character indicates that when an alarm is activated the alarm information reported will also include the zone number For example the settings for Event Code 100 above will generate the following text EMERGENCY 2 which indicates that the alarm originated from Zone 2 Adding Alarm Contact IDs To add a new Alarm Contact ID simply click New and enter the required parameters Enter a new Event Code to be used as a unique number used to identify the event Enter an Alarm Meaning and an Alarm Meaning These will be used in combination with the Alarm Event text to create an alarm string Clicking Save will commit the details to the database Editing Alarm Contact IDs To edit an existing Alarm Contact ID select the Event Code from the panel on the left change the required parameters on the
33. ers SmartWatch XP will automatically strip the numeric portion of the alphanumeric message to send to these devices Mobile Number Mobile phones with SMS messaging capabilities can receive text messages from SmartWatch XP using the mobile phone number Nodes in SmartWatch XP represent the method of delivery Select the node that will be used to send messages that will be sent to the device Opto Coupled An alarm input that is activated by applying a voltage PABX Private Automatic Branch Exchange Pager Number Wide area pagers have a pager number that identifies them to the wide area carrier that transmits their messages As you type in the name of a pager you wish to send a message to SmartWatch XP will search through the pager database to find the pager with the name that most closely matches the characters you type This means that you do not have to type the full pager name PBX The PBX Number is a unique label given to a pager to identify it in the SmartWatch XP database Standardization Advisory Group The RIC number is programmed into receiver devices such as pagers and identifies which transmitted messages are intended for that device All pagers have a Cap Code that they use to determine which messages are meant for them Point to Multipoint Serial Communications TAP Telelocator Alphanumeric Protocol Defined by the PCIA the TAP protocol allows messages to be sent between paging systems typically for city wide paging Depending on y
34. etween 0001 to 9999 Some Codes are fixed in to various other SmartLink products and Systems If you are unsure which codes are available simply increment starting from 0001 and consult your hardware manuals for further details To add a new SmartLink Client simply click New Enter a Name to appear on the main Clients list and on the client alarms screen Enter a Client Code as the unique four digit identifier for the selected client Enter the Phone number for the location if applicable Leave this field blank for systems that do not require a Phone number Enter the Address for the location if applicable Leave this field blank for systems that do not require an Address Choose a Recipientto which messages regarding call activations and cancels will be sent Choose a Maintenance recipient to which system and maintenance messages see SmartLink Call types are sent SmartLink Page 51 Installation amp Service Manual SmartWatch XP Check the Expect Check in box and enter a period in days if the client equipment is required to call in within the specified period primarily for Medi Call dialler units Use Notes to annotate pertinent facts regarding this Client Enter a description for each of the Zone fields Zone or Channel names should match the actual SmartLink Devices For example Medi Call dialers can handle up to 8 separate wireless devices which can be programmed to report on each of the available zones Y NOT
35. etwork neighbourhood If the problem persists then you should attempt to establish a connection on another port Click the Settings button on the main screen select the Server Options tab and enter an alternative TCP IP connection port between 1024 and 65534 Page 34 SmartLink Installation amp Service Manual SmartWatch XP This example shows port 5100 being used After entering a new connection port you must click save exit the client restart the server and then login to the client with the new port settings Ti Settings i Database Client License Log file path C 5BP2000 log Log Details Messages Al Gateways Audit Al Potts Database AJ Internal Diagnostics Alarms Log file size is not restricted C Log file restricted to Pi MB _ Sle log fe Maint Global Text Messaging Warn maintenance recipient when 200 MB disk space for logging drops below Site name for maintenance messages Port number for Www Server s0 Server accepts TCP IP connections from clients on port 5100 amp COMMUNICATION SOFTHARE XP You will be able to login using the same name and password as previously but you MUST add the server port number to the server name in the Server field on the login screen The example above demonstrates how devserver 5100 specifies a server called devserver listening on port 5100 by separating the server name and port by a colon Welcome to SmartWatch XP v2 6 Build 8 Name
36. ge 6 SmartLink Installation amp Service Manual SmartWatch XP 1 2 Staffing levels may be adjusted either automatically based on a roster schedule or manually by the staff on duty Reporting and Statistical Analysis If there were one single buzz word that has governed the past decade it would be accountability Paging is one of the primary forms of communication within your organization it is essential to be able to review and examine the paging traffic on your system The reporting facilities available in SmartWatch XP provide management with the ability to e Review response times to alarms e Solve disputes on when and to whom messages were sent e Track messages generated from particular sources you can see which departments are busy e In the event of litigation you can easily review what happened during a particular time period e On screen graphical analysis allows management to review peak periods within your premises About This Manual This manual is designed to assist electrical and electronic contractors to install SmartWatch XP This manual is set out in a series of easy to follow step by step instructions followed by a checklist to confirm the steps as outlined Following the steps and checklists correctly will ensure that there will be no problems when installing SmartWatch XP g NOTE A note preceded with this symbol indicates secondary information pertaining to the topic under discussio
37. he message to them All operations such as new delete and save are situated on a single screen ensuring that all operations are only one click away Rostering Management The rostering facility within SmartWatch XP enables different staff members to be contacted depending on what time of the day and which day of the week a call is placed to them The rostering system is identical to traditional manual rostering Rosters are highlighted in various colours so you can quickly see who is rostered on for a particular shift When a call is placed to a roster regardless of the origin SmartWatch XP looks up which staff are on the roster schedule and then contacts all staff that are assigned to the shift SmartLink Page 5 Installation amp Service Manual SmartWatch XP Group Management It is often a requirement to notify more than one person at the same time A typical example of this would be a fire alarm where several people need to be informed simultaneously Groups may consist of any combination of pagers DECT handsets mobile phones or citywide pagers Adding members to a group is as simple as clicking on the add recipients button and dragging the required recipients into the group Escalation Management Occasionally it is a requirement that a call unconditionally must be answered if it is not then it could mean the difference between life and death Under these circumstances SmartWatch XP employs escalation managemen
38. icetcdetndabadabadetnebess nebideladbedebcdalicdtede 63 5 5 AIM NSO cece Since secede cated earch teece da ena teased cetera ete 66 5 5 COMPONEN S iiai ai eniai iii anaiei aai 66 5 5 2 Hardware ImStamano ssc ticcsivasitee ti henchat ian M tila daniel ate lu 67 5 5 3 Setting up the PI asc cre ents saci cde netdecsindind dicdlenedeeranlenndcadenedetavededeuace 69 5 5 4 Setting up the Gateway c cccceeeeeeeeeseeeeeeeeeeeeeeeeeeeeeaeeaeeeeeeeeeeeeees 70 5 5 5 Setting up Alarm INPUTS sciionitcicrncscinccndcnanisstnanidatactenaetesimaetaantnwdies 71 5 5 6 TOG ING ninun i a aoa e apaa a aaa aaa A 72 6 GLOSSARY Gee inner eee pert ne er err Perera iaae eaa airaa aape eeereer er eere 73 6 1 Further Help and Support ccccccccceeeeeeeeeeeeceeeeeeeeeeeeeeaaeaeeeeeeeeeeeeeeneaeaes 73 6 2 GIOSSa eeren ana aa a a aaia iaeiae 74 6 3 SmartWatch XP User License Agreement ccccceeeeeeeeeeeeneeeeeeeeeeeeeeeetaees 75 6 4 SmartWatch XP Standard Features cceeeceeeeceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaees 76 SmartLink Page 3 Installation amp Service Manual SmartWatch XP 1 1 1 Page 4 ABOUT SMARTWATCH XP Jil SmartWatch XP Fie Edit Yiew Interfaces Help Clients Alarms Reminder Contacts Groups Schedules Settings Recipients Message to send Name Biz 0 0 amp Notes Common Time Date Priority a A Sending Send Clear Connected to OPTIMUS Message length 0 Features Sma
39. igit after the Pager Number A 1 will make the call a priority call whereas a 0 will be treated as a normal call Please note that this extra digit is mandatory when this option is enabled calls will not be initiated if it is not used The Limit number of messages field limits the number of messages a user may send during a single call The number of messages is defined below The Maximum of __ messages per call field is the maximum number of messages a user may send during a single call if Limit number of messages is set above The Enable escalations tick box enables or disables the ability to send to escalations even if the escalation is embedded in a group roster etc The Enable extended functions tick box enables or disables advanced PBX functions such as absence presence and cancel escalation This is discussed in more detail below The This port is extension __ on PBX field is the number of the PBX extension to which this port is connected Click Save gt Close when finished to return to the Main Screen 5 4 5 Setting up the PBX messages PBX Messages allow alphanumeric messages to be sent via a touchtone telephone connected to the PBX Entering a followed by a two digit number as part of the message phase of a telephone call will invoke the corresponding predefined alphanumeric message SmartLink Page 61 Installation amp Service Manual SmartWatch XP To configure these messages select Interfaces gt
40. ill receive POCSAG messages from a transmitter follow the directions below Right mouse click in the Recipients window within the SmartWatch XP Main Screen and select New Contact The screen shown below will be displayed Ji Contacts Name ohn Address ooo tt s s Send via Pocsag Gateway st tts Receiver type AlphaPage Local ID a Department Nons o CS Time date stamp lt None gt gt Tone override lt None gt x Notes Priority contact l Require message stamps Hidden in the paging screens F Prohibit paging from PBX l Member of Test New Delete Save Close In the Name field enter a name to describe the contact In the Address field enter the cap code that the message will be sent out on to the receiving device From the Send via drop down menu choose Pocsag Gateway In the Receiver type drop down menu choose the type of pager the messages will be sent to These are outlines below Option Tone only No text may be sent to this contact Numeric page Only digits and some limited punctuation characters may be sent Alpha page Full text messaging is supported by this contact Click Save gt Close when ready to return to the Main Screen SmartLink Page 41 Installation amp Service Manual SmartWatch XP 5 1 6 Testing and Troubleshooting To attempt to send a message to the recipient from the Main Screen click the contact in the Recipient wind
41. ions Compliance Label For safety reasons this equipment should only be connected to compliant telecommunications equipment in accordance with the manufacturer s instructions EUROPE Where applicable this equipment has been approved to Council Decision 98 482 EC_CTR21 for pan European connection to the Public Switched Telephone Network PSTN However due to individual differences in the PSTN for each country this does not of itself guarantee successful operation on every PSTN termination point NORTH AMERICA Where applicable this equipment has been tested and found to comply with FCC Rules and Regulations Parts 68 and 15 with the limits of a Class B digital device designed to provide reasonable protection against harmful interference This equipment generates uses and can radiate frequency energy and if not installed and used in accordance with the instructions may cause interference harmful to radio communications On the base of the equipmentis a label containing an FCC Registration Number if applicable Questions or comments regarding this document or the product to which it relates should be directed to SMART lt LINK Tomorrows Technology Today SmartLink International Pty Ltd 475 Nepean Highway Brighton VIC 3186 Australia Phone 61 3 9596 0770 Fax 61 3 9596 8195 Email smartlink smartink com au Web http www smartiink com au Installation amp Service Manual SmartWatch XP TABLE OF CONTENTS 1 ABOUT SMA
42. ith 8 serial outlet ports The installation of PCI cards varies according to the version of Windows you are running Refer to the following installation instructions that are appropriate to your situation IMPORTANT Technical support is only provided for multi port serial cards supplied by SmartLink SmartLink Page 15 Installation amp Service Manual SmartWatch XP 2 3 1 PCI Serial Card Installation with Windows XP Turn off the computer and insert the card in a spare PCI slot Ensure the SmartWatch XP Installation CD is in the CD ROM drive Start Windows and login as an administrator The PCI card is automatically detected Windows will detect the new card and initialize the Found New Hardware Wizard Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Decision PCCOM PCI 8 Port C If your hardware came with an installation CD lt gt or floppy disk insert it now What do you want the wizard to do Install from a list or specific location Advanced Click Next to continue Select Install the software automatically Recommended and Click Next to get the Wizard to search for new drivers Page 16 SmartLink Installation amp Service Manual SmartWatch XP The Wizard will then search for drivers for the PCCOM PCI 8 Port card Found New Hardware Wizard Please wait while the wizard searches oy Decision PCCOM PCI 8 Port g
43. john Password Server devserver 5100 v XP To log into the system type your log in name followed by your password and then press lt enter gt or click on the Log in button If a guest account is enabled for your system then you may press the guest button Guest Login Cancel You will have to make the same change on any clients that you have already installed Every client remembers the server name and port to which it last connected so you only have to make the change once Further any future clients installed using the setup exe program will automatically be configured with the correct server name and port settings 3 NOTE You will not have to change the TCP IP connection port on most SmartWatch XP systems oI a f amp oS aA z 5 o S os 2 o amp o SmartLink Page 35 Installation amp Service Manual SmartWatch XP 5 1 SMARTWATCH XP CONFIGURATION Configuration for some of the most common interfaces is outlined in the sections below For more detailed configuration of SmartWatch XP see the SmartWatch XP Online Help by pressing F1 at any time in the software Transmitters SmartWatch XP provides the ability to send messages to local area pagers using a POCSAG transmitter Messages are sent from a serial port through a POCSAG encoder and then onto the transmitter Multiple transmitters may be used if care is taken to avoid overlap of concurren
44. k Call Types a ccc icccacnuudenssusvouevcusvuuy sdecucune cus cous sdbegee souevous saesedtuade 47 5 2 5 ContaCt ID oreinen aeai a a aa aae E aE 50 5 2 6 SmartLink Clients sia ta cctcesencntnantinerdnetenendvcndnentnesGncutnaidnentnvenasdueuimendnesinakines 51 5 2 7 Client Call Manager s scesics coesiesedayecede devecesedeuauedeceteredeeeuedkiaiedcdeiidevedsseucade 53 5 3 Viewing SmartLink Alarms sseeeeeeeeeseeneneeeeeseernnnrrrresserrrrrnnnnnnseerrnnnnnnnneenet 54 5 3 1 SmartLink Alarm Calls oii cca siin ca ctescitesccsiencnensdeuiieneiccaataseadyeuqutnemenemeaneends 54 5 3 2CGlent Call DOT ANS sisien sceinm nennen inanin a 56 53 3 VOGUE PANINI eie a a e e aaa a Caa a C aa 57 5 3 4 Configure Test AlAHINS scined cveserndesecene depenevedevadavad aperevedepevenedepecnvedeveneundevadd 58 5A The PBX Intefa esceas aee ante tanya anie reite aaia aiaa 59 5A TCOMPONENIS Sassen see A AAE oareapences amuses emae 59 5 4 2 Hardware Installation ccccseccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeaeeeeeeeeeeeeeneas 59 Page 2 SmartLink Installation amp Service Manual SmartWatch XP TABLE OF CONTENTS 5 4 3 Setting up the Port ceeeececesecceeeeeeeeeeeeeeaeeeeeeeeeeeeeeeseeeaaeeeeeeeeeeeeenea 60 5 4 4 Setting Up the Gateway viscceiccsseeiieucscasieeided want ated eateewiane 61 5 4 5 Setting up the PBX MESSAGES cccceeeeeeeeeeececeeeeeeeeeeeeenaeeeeeeeeeeeeeeees 61 5 4 6 Using PBX MGSSaQing sccciseieccisscesnsset
45. l be instantly sent to the appropriate staff members SmartWatch XP provides a full suite of rostering and call escalation capabilities that enables the system to determine which staff to page depending on what time of the day the alarm was triggered All alarms are logged to the hard disk providing confirmation of when and to whom an alarm was sent Furthermore alarms may be sent to any combination of pagers email addresses DECT handsets and mobile phones High Level Interface One of the primary benefits of SmartWatch XP is it s inherit ability to be interfaced into third party systems The Generic Input interface inspects a serial data stream and searches for particular keywords This facility enables it to communicate with virtually all alarm systems that maintain a real time log Should a keyword exist in the data stream then SmartWatch XP may be configured to extract sections of the text to be sent to recipients In addition to the Generic Input interface several custom interfaces are also available The two most predominant interfaces are the Nursecall and the gaming interfaces SmartWatch XP enables you to establish a series of zones wards in a hospital environment so that you can assign staff to service particular areas within your premises Whenever a call comes in from a particular zone SmartWatch XP analyses which staff are assigned to the area and if they are available SmartWatch XP will contact them Pa
46. l then proceed to install the new drivers for each of the 8 port cards IMPORTANT The individual port installation process will repeat a total of 8 times each with its own separate Found New Hardware Wizard window PCI Serial Card Installation with Windows 2000 Turn off the computer and insert the card in a spare PCI slot Start Windows and login as an administrator The PCI card is automatically detected Windows will detect the new card and initialize the Add New Hardware Wizard but will be unable to find the driver Click Next to get the Add New Hardware Wizard to search for new drivers Select Specify a location then click Browse to manually specify the folder Drivers Serial Win2000 on the SmartWatch XP Installation CD and then click Next The installation procedure is similar to that of Windows XP Simply follow the prompts to continue the driver installation PCI Serial Card Installation with Windows NT Make sure that your version of Windows NT has Service Pack 4 or higher installed Refer to Appendix B Service Packs if you need to install a new Service Pack or if you are unsure what service pack you currently have installed Turn off the computer and insert the card in a spare PCI slot Start Windows and login as an administrator Windows does not detect the card Page 20 SmartLink Installation amp Service Manual SmartWatch XP Run the PCCOM set up program from the Drivers Serial NT folder on the Smar
47. list of alphanumeric PBX Messages which can be inserted into messages initiated via the PBX Interface These messages are configured in the Setting up PBX Messages section previously To insert a PBX Message simply press followed by the two digit number of the PBX Message you wish to send You can insert multiple alphanumeric PBX Messages as part of the message you wish to send and mix and match alphanumeric messages with numeric digits For example if you have configured message number 01 as Contact Extension Number then you would type 01 123 to send the message Contact Extension Number 123 In this example the 01 portion of the message specifies the PBX Message to insert into the text and the 123 specifies the extension number to append to the end of the PBX message You can combine as many PBX messages and numeric characters as you like within a single message in any order SmartLink Page 65 Installation amp Service Manual SmartWatch XP 5 5 AIM Networks SmartWatch XP uses Alarm Interface Modules AIM s to monitor alarm conditions An AIM network consists of an AIM controller attached to SmartWatch XP and a number of AIM s 5 5 1 Components A SmartWatch XP system with an AIM network supplied by SmartLink will include the following components e One AIM controller and independent power supply per 63 AIM boards e One or more AIM boards each with an independent power supply In addition to these items you will
48. ll files Setup will install Smarta xP Server in the following folder stall to this folder click Next To install to a different folder click Browse and select another Destination Folder C Program Fil After setup has finished copying files you may or may not be asked to restart the computer If so select Yes want to restart my computer now and then click Finish Once the computer has restarted if need be the installation will be complete You will now be able to logon to the server A shortcut to the client is placed on the desktop and start menu named Client Double click this icon to start the client The default name that you should enter is maint Leave the password field blank You will also need to enter the IP address or DNS name of the server in the Server field Click Log in to login to the server amp NOTE If you are running a SmartWatch XP client on the server then you may specify the server as being either localhost or enter the IP of your server g Welcome to SmartWatch XP v2 6 Build 8 Name maint Password Server localhost v To log into the system type your log in name followed by your password and then press lt enter gt or click on the Log in button If a guest account is enabled for your system then you may press the guest button Guest begin _ Cancel XP MONITORING amp COMMUNICUION SOFTWARE Page 28 SmartLink Installation
49. ly and turn the power on Boot up the PC into Windows Y NOTE Each PBX line requires a separate modem Technical inquiries relating to the PBX interface are only supported if SmartLink has supplied the modems being used at the site 5 4 3 Setting up the Port To configure a port for the modem select Interfaces gt Ports from the Main Screen Ti Ports PBX Modem Name PEXModer Protocol PBX X Type Rockwellmodem x Serial port COM4 Available Refresh Flow control Ats ciS x Initialisation string ATiz s s S Dial string FO Answer after 3 modem rings New Delete Close Click New to create a new Port In the Name field type a name to describe the modem In the Protocol field select PBX from the drop down list In the Type field choose the type brand of modem being connected In the Serial Port field select the COM port that the modem is connected to Y NOTE This COM port number is usually written next to the COM port connector on the back of the PC or on the multi port serial card cables In the Flow Control field choose RTS CTS The Initialization String field may be left blank if a generic modem is being used If the modem is not generic an initialization string may be required Consult the modem manual for details The Dial String field may be left blank if a generic modem is being used If the modem is not generic a special dial string may be required to request the modem to dial a number Consult
50. n IMPORTANT A Right pointing arrow followed by text in this manner presents important information Al WARNING Warnings like this alert you to the fact that you might damage your equipment or lose data if you don t follow instructions carefully SmartLink Page 7 Installation amp Service Manual SmartWatch XP 2 2 2 2 1 Page 8 SMARTWATCH XP INSTALLATION Components Your SmartWatch XP package should contain e SmartWatch XP Installation and Service Manual e SmartWatch XP Installation CD e Security Device Dongle Software Installation PCs and Operating Systems Specifications For the minimum and recommended hardware requirements refer to the readme txt file on the CD ROM disk containing the SmartWatch XP files Training A technician with knowledge of radio communications and electronic and electrical concepts is required to install the hardware such as transmitters included with your SmartWatch XP system Installation of SmartWatch XP software requires a familiarity with the administration of Windows operating systems IMPORTANT Please note that SmartLink will not provide technical support for equipment not provided by SmartLink Windows Versions SmartWatch XP runs on any of the following Windows operating systems e Windows 95 2nd Service Release 2 Client Software Only e Windows 98 2nd Edition Client Software Only e Windows ME Client Software Only e Windows NT 4 with Service Pack 6 inst
51. nect the server PC to the transmitter You may also require the following e Line drivers if the distance between the transmitter and SmartWatch XP server PC is too long e A multi port serial card if the SmartWatch XP server PC has no free serial ports left 5 1 2 Hardware Installation Every SmartWatch XP that is licensed to more than one user includes at least one Dongle that serves as a security device The dongle acts as a security device to prevent unauthorized distribution of multi user SmartWatch XP You need to successfully install the security device in order to configure Gateways and send messages Dongle Installation Steps e Attach the female end of the device to a spare serial port on the server PC if you are currently running SmartWatch XP then you must restart the program to detect the security device e You may attach the device to a spare DB9 serial port on your PC if you have a DB9F to DB25M converter IMPORTANT The female end with holes connects to the PC end e Take note of the COM port number the dongle is connected to as this information will be required during software setup This information is usually written next to the actual com port on the rear panel of the PC Al WARNING The security device is a serial Dongle Do not put the Dongle on the printer port because this will damage the Dongle SmartLink Page 37 Installation amp Service Manual SmartWatch XP Transmitter Hardware In
52. ns The PBX Interface can be used to execute certain functions as well as for sending messages These functions are mostly concerned with Absence Presence and the setting of Diversion and Buddies to recipients In order to execute a Function Option type and the Function Option digit when prompted for Enter Pager Number The Function Options are as follows e Makes the recipient absent e Makes the recipient present e Cancel Escalation e Sets a Diversion e Clears Diversion e UNUSED e Sets a Buddy e Clears Buddy e Self Test simply sends a test message to the given recipient Example As an example of a Function Option say you want to make pager number 44 absent and then divert it to pager number 55 The procedure for this is as follows e Enter Pager Number or Select Function e User Enters 1 44 e You are now Absent e Enter Pager Number or Select Function e User Enters 4 44 55 e Diversion Activated Now you change your mind and want to make 44 present again and clear the diversion e Enter Pager Number or Select Function e User Enters 2 44 e You are now Present e Enter Pager Number or Select Function e User Enters 5 44 e Diversion Cleared Page 64 SmartLink Installation amp Service Manual SmartWatch XP To cancel an escalation e Enter Pager Number or Select Function e User Enters 3 0000000001 e Message sent Sending Alphanumeric Messages SmartWatch XP maintains a
53. nternational Pty Ltd June 2006 Email smartlink smartlink com au Web www smartlink com au To the best of our knowledge the information contained in this manual is correct at the time of print SmartLink International Pty Ltd reserve the right to make changes to the features and specifications at any time without prior notice in the course of product development Page 76 SmartLink
54. o choose a colour that is not shown click the Define Custom Colours button to extend the window as shown x Basic colors i Ge eee ee ETE L E roe EE Oe 4 Custom colors BEE af Hue 60 Red 0 Bee eee D Sat 0 Green 0 Define Custom ColorlSolid Lum f0 Blue 0 Cancel Add to Custom Colors This extended window allows you to choose the colour graphically or enter the RGB or HSL values directly When the desired colour has been selected click the Add to Custom Colours button select the new custom colour and click the OK button Clicking on Save will commit the new call type to the database Select a Message tone if you wish to override pager tones for that particular call type Enter a level of Priority from 1 highest to 99 lowest The highest priority call type will have it s Alarm Sound File played in a loop when the SmartLink Alarm Calls window is active Choose an Alarm Sound File from the default install set that will be used as an audible indicator on the SmartLink Alarm Calls window when the active call type is of the highest priority Alternatively you can select your own wav file by Select a tone from the list or alternatively add your own wav file to the Program Files SmartLink SmartWatch XP Client directory on the Client computer and select it from the list If you don t want alarm restorals cancellations and reset messages sent for a particular call types then un check the Send Reset
55. only be modified globally for a under Interfaces gt SmartLink Ports gt Contact ID All other message alarm items can be modified on an individual basis using Edit gt SmartLink Clients SmartLink Page 53 Installation amp Service Manual SmartWatch XP 5 3 5 3 1 Viewing SmartLink Alarms SmartLink Alarm Calls Active SmartLink Alarm Calls can be viewed by selecting View gt SmartLink Alarm Calls or by pressing the Alarms button on the Main Messaging screen The SmartLink Alarms Calls window also allows the processing of active Alarms that have entered via the SmartLink Receiver ports provided the user has processing privileges Jil SmartLink Alarm Calls Page l Date Time Client Code Client Name Alarm Event Recipient 1 11 February 2004 14 52 33 0002 Bed 4 Room 11 EMERGENCY 1 Medical Pendant Genie 30 1i February 2004 14 52 24 0001 Mrs Brown CALL 1 Medical Pendant Roster 90 11 February 2004 14 54 31 0003 Bed 13 Room amp Nurse Present Staffed Away Mute Settings Test Alarm Proce Lox The list of SmartLink Alarm Calls may be ordered on any field displayed in ascending or descending order by clicking on the name of the field along the top row of the window By default alarms are ordered from newest to oldest The Recipient column shows the recipient that received notification of the alarm condition The window size location column order etc will be remembered such that the layout can be cus
56. opy of the alarm to your email address Alarm Monitoring SmartWatch XP may be interfaced into numerous third party alarm systems enabling virtually any aspect of your premises or alarm conditions to be monitored Coupled with SmartWatch XP s unique rostering and escalation system alarms may be dispatched to the appropriate staff depending on the time of the day and which day of the week the alarm was activated Alarm information may be sourced directly from intelligent serial or TCP IP connections or via low level alarm inputs In addition all alarms are logged to the hard disk for future reference and should an alarm not be resolved then SmartWatch XP can escalate the alarm to another recipient City Wide Paging SmartWatch XP has been designed to communicate with commercial paging SMS carriers to send messages directly to citywide pagers and mobile phones By employing intelligent queuing techniques SmartWatch XP can batch calls together reducing outbound call costs Furthermore multiple SmartWatch XP systems can be networked together via direct connections or via the Internet to create virtual wide area networks This is ideally suited for sites that have multiple campuses and require contacting staff roaming between each of their sites Recipient Management SmartWatch XP makes recipient maintenance a breeze for administrators Simply enter in the name of the recipient their contact address and select how to send t
57. ormal operation Normally closed should be selected if this alarm input presents a short circuit for its inactive state and an open circuit for the active condition Latching will cause the alarm input to remain active in SmartWatch XP after it becomes electrically inactive The alarm will continue to escalate until it is manually cancelled 5 5 6 Testing To test an alarm input is working Wire the alarm input up to the switch or device it is going to be monitoring Ensure the SmartWatch XP software is setup properly so that activation occurs correctly This process is outlined previously Activate the alarm input by switching the contact turning on a light opening a door pressing a button etc A message will be dispatched to the recipient specified as outlined in the Setting Up Alarm Inputs section above If no message was received review all settings in the software to ensure everything is setup correctly Page 72 SmartLink Installation amp Service Manual SmartWatch XP 6 GLOSSARY 6 1 Further Help and Support Online Help You can access the SmartWatch XP online help from any client on the network You should read the Getting Started section of the online help to find out how to install Ports and Gateways for Communications once you have installed the hardware and client server software for SmartWatch XP Online help is accessed by pressing F7 within the software at any time Contact your Place of Purchase
58. our location the TAP protocol is known under different names In Australia New Zealand and South East Asia the TAP protocol is generally referred to as PET Pager Entry Terminal In Europe and North America TAP and IXO are utilised interchangeably large scale paging networks to be created Ideal for hospital paging networks Corporation SmartLink Installation amp Service Manual SmartWatch XP 6 3 SmartWatch XP User License Agreement SmartWatch XP User License Agreement IMPORTANT READ CAREFULLY This License Agreement AGREEMENT is a legal agreement between you either an individual or a single entity and SmartLink for the software product s accompanying this license agreement which include s computer software and may include online or electronic documentation associated media printed materials License Key and a hardware Security Device SOFTWARE PRODUCT By installing copying or otherwise using the SOFTWARE PRODUCT or any UPDATES as defined below you agree to be bound by the terms of this AGREEMENT If you do not agree to the terms of this AGREEMENT do not install copy or otherwise use the SOFTWARE PRODUCT you may however return it to your place of purchase for a full refund In addition by installing copying or otherwise using any updates or other components of the SOFTWARE PRODUCT that you receive separately as part of the SOFTWARE PRODUCT UPDATES you agree to be bound by any additional license te
59. ow type a message in the Message to send window and click the Send button Should you experience difficulties with your transmitter the following section identifies some of the issues and outlines some tips for resolving these issues Thick steel and concrete large magnetic and electric fields and terrain and weather conditions will affect transmitter efficiency so you will need to test the coverage of your local area transmitter at some stage of installation When you perform the test you should pay particular attention to the quality of the messages that you receive on the test pager If you receive corrupted messages then it is possible that you will have problems sending messages to that region If you find that you are receiving corrupted messages then you should consider the following methods for improving transmission quality e Move the antenna to a position that gives it a clear line of site to all areas you wish to cover e Reduce the length of the cable connecting the aerial to transmitter e Use the appropriate coaxial cable to connect the aerial to transmitter which will suit the length of the cable run For example use RG213 for runs up to 20 meters and use LDF440 for runs over 20 meters e Choose another type of antenna for the transmitter e Position the antenna in a higher location If you find that you cannot send a message to an on site pager at all then you should check the following e Check that you have configu
60. ow the instructions on screen You will be notified when the service pack has installed completely Restart the PC to let the update changes take effect e Check the SmartLink website regularly for SmartWatch XP for the latest available updates www smartlink com au SmartLink Page 11 Installation amp Service Manual SmartWatch XP 2 2 4 Windows XP Service Pack 2 Firewall Setup for SmartWatch XP A WARNING If the Windows XP operating system is running Service Pack 2 then follow the instructions below to setup the firewall options If the firewall options are not set the SmartWatch XP clients will not be able to access the SmartWatch XP server Either go to Control Panel Security Centre Windows Firewall Exceptions or locate the network connection for your Local Area Network LAN by going through to Control Panel Network Connections to find this Network Connections File Edit view Favorites Tools Advanced Help Q sex eg t ps Search gt Folders ida Address Network Connections vj Go LAN or High Speed Internet Network Tasks 3 Local 4rea Connection S Create a new Connected connection 5 900 Based PCI Fast Ether Change Windows Firewall settings Disable this network device Repair this connection mj Rename this connection Select properties for the LAN connection then select the Advanced tab and press the Settings button 4 Local Area Connection Properties Gener
61. red the transmitter correctly in SmartWatch XP E g PT500 transmitter use an inverted data signal most other transmitter use a normal signal Most POCSAG transmitters communicate at 512bps e Check that you are using the correct transmitter connector set and that the connections are tight e f your transmitter has a Busy light then check that it is not on this may indicate that another transmitter in the area is flooding the frequency on which you are trying to transmit e Check that you have the POCSAG transmitter port with the pager in the contacts database in SmartWatch XP Coverage of Areas with Poor Reception Dependant on the size and situation of the problem areas there are a number of practical solutions e Have the cable between transmitter and aerial as short as possible e Raising the Aerial can increase the range of the transmitter doubling the height increases the free field range by a factor of 1 41 square root The Installation of Multiple Transmitters and Aerials For buildings in an area with good field strength outside but weak reception within possibly caused by shielding due to reinforcement in suspended slabs metal plating and other building materials e The supply lead to the aerial can serve as a radiator effectively providing a 5 meter yard range form the cable e The supply from open leaky coaxial cable as a line radiator lead to a 50 Q terminator the cable is in effect the aerial Page 42
62. rms that accompany such UPDATES If you do not agree to the additional license terms that accompany such UPDATES you may not install copy or otherwise use such UPDATES Software Product License The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The SOFTWARE PRODUCT is licensed not sold NOTE The terms of a printed paper AGREEMENT which may accompany the SOFTWARE PRODUCT supersede the terms of any on screen AGREEMENT found within the SOFTWARE PRODUCT Server And Client Client Server Software The SOFTWARE PRODUCT may contain one or more components which consist of both the following types of software Server Software that is installed and provides services on a computer acting as a server SERVER and Client Software that allows a Computer to access or utilise the services provided by the Server Software CLIENT 1 GRANT OF LICENSE This AGREEMENT grants you the following rights Installation and Use Except as otherwise provided herein you as an individual may install and use ONE copy of the SERVER component on a single workstation terminal or other electronic device Computer If the SOFTWARE PRODUCT consists of both Server Software and Client Software which are used together you may also install and use copies of such Client Software on Computers within your organization and which are connected to your internal network or across
63. rom which you wish to send messages There are two methods of doing so e Across the network recommended e From the SmartWatch XP Installation CD IMPORTANT The SmartWatch XP server and client applications communicate over a network using the TCP IP protocol Your network administrator will be able to tell you whether your network supports TCP IP you can investigate the configuration of your LAN by right clicking on the Network Neighborhood or Network Neighborhood icon on your desktop and selecting Properties If you know that your network supports TCP IP and you can see the server machine by browsing the network neighborhood on the client then you should be able to setup a SmartWatch XP server client network Installing the Client across the Network Once you have installed the Server application it is best to install client applications directly across the network You should contact your LAN system administrator to facilitate the network installation On the server machine share the folder that contains the setup exe file to allow read access to other machines on the network This folder is installed to the C Program Files SmartLink SmartWatch XP Client folder on the server by default From the client machines browse the shared folder on the server machine using the Network Neighborhood icon on the desktop and then run setup exe This method of client installation will automatically set up the client to communicate with the server so
64. rtWatch XP represents the single most significant achievement in the history of wireless messaging marking the beginning of the next phase of evolution for messaging systems SmartWatch XP is a messaging platform designed for Microsoft Windows enabling the seamless integration of all forms of text messaging Whether you are dealing with an on site paging system Short Message Service email or DECT SmartWatch XP can deliver messages effortlessly SmartWatch XP integrates with a myriad of third party systems such as fire alarms security systems nurse call and building management systems enabling alarms to be directed immediately to the appropriate staff In addition messages may be initiated from any PC on the network or via a telephone interface Client Server Architecture SmartWatch XP is a true client server application with dynamic real time updating of all database modifications from any PC on your network By utilizing TCP IP clients may be connected to the server via the LAN WAN or remotely via the Internet As each client makes modifications to the centralized database these alterations are reflected instantaneously to all clients This approach enables any PC with sufficient security clearance to make modifications to any aspect of the system regardless of whether they are adding pagers booking reminder messages or even performing maintenance Message Dispatch Messages may be dispatched directly from PC s either via the Sm
65. s unlimited forward scheduling Terminal capacity ou 64 Operator Terminals VT100 WYSE or ANSI Compliant Terminals High Level Interfaces ccccsecssccssessssstecssticssnesssetecssneesedennadichereadeeiecsetnednierere 64 High Level Interfaces Carner CAPACKY wissiccsecseesscesseccetestecssecdeseessdntendeetecens 10 000 Paging SMS Carriers with modem pooling Outbound email eects eesseeeneene Sent via Simple Mail Transfer Protocol SMTP Client Inbound eMail eee Received via Simple Mail Transfer Protocol SMTP Server Security Configuration eects testes User Configurable each item individually selectable Paging P rOtOCO lS sirieni nnii N POCSAG CCIR 584 at 512 1200bps A T PEA A A Telelocator Alphanumeric Protocol TAP IXO PET DECT Protocols sssrin Kirk DECT SMS Short and Long Message Formats Gia yassitinemind ficiisia A O E E A Alcatel DECT SMS Nursecall Protocols oes CallGuard DigiAlert Dukane Gladstone J eron Medicom Sedco Hat sia E E T Responder IV Tek Tone Vitalcall Wescom Zettler Slot Machines Protocols wc Aristocrat Dacom Bally IGT Tattersalls Turbo Bonus Fire Alarm Protocols ossscccsscnsss Ampac FFE 9000 10000 Simplex 4100 Wormald MXL XL3 Additional Protocols cesscseceeeseeseerseensenerees Citect Honeywell BMS Macroview Modbus Server Client System Requirements 0 csseecsccsesesesseeseetessesseateeisseesaseaeeatesiesneesass see readme txt SMART lt LINK Tomorrows Technology Today Copyright SmartLink I
66. s check box Check the Maintenance check box to define the Call Type as a system alarm that will be sent to the Maintenance recipient defined under the Edit gt SmartLink Clients window Page 48 SmartLink Installation amp Service Manual SmartWatch XP Editing Call Types To edit an existing call type select the Call Type and modify the options you want changed Clicking Save will commit these changes If the call types screen is closed before a changed record has been saved the following warning will appear giving you the choice to save the changes discard the changes or return to call type editing Save Changes Do you want to save them now Yes No Cancel re Some of the details have been changed for this record It is not possible to have a blank call type If you try to save a nameless call type the following message will appear SmartWatchXP Please enter a value For the name a You have not specified a name For this Call Type SmartLink Page 49 Installation amp Service Manual SmartWatch XP 5 2 5 Contact ID The Contact ID screen is used to map textual descriptions to Event Codes When a system event occurs the event code is used to lookup the alarm meaning and alarm event text which can then be used for sending messages or displaying the alarm details This screen may be accessed using the Interfaces gt SmartLink Receiver gt Contact ID menu option Ji SmartLink Receiv
67. sage Items g Code Name g Notes g Phone Contacts Address Alam Meaning Alam Event Zone Description Enter a time for the Ensure clients have checked in each day at field This refers to the time in hours and minutes in which the server will examine client check in times If clients have not checked in as expected then an alarm will be raised When you change the value for the time the client check ins will only be checked when that time is reached In the above example the system will check at 11 05 in the morning each day that clients have checked in within the time specified in the Clients screen Y NOTE When the server is started all clients will be checked according to the expected check in time as specified in the Clients screen Select which items of the outgoing SmartLink alarm message that you wish to exclude or include under the Message Settings In the above example any client alarms that are generated will be composed of Name Phone Address Alarm Meaning Alarm Event and Zone Description The format of the actual message sent will be dependant on the content of the selected message items defined under Edit gt SmartLink Clients The order of the message content can also be modified by selecting the item in the list and using the arrows to the right of the window to move the item up or down in the list order Items at the top will be at the start of the message IMPORTANT The Alarm Meaning and Alarm Event can
68. sent of SmartLink International except in the normal use of the software to make an archival copy of the software for the sole purpose of backing up the software and protecting your investment from loss or damage LIMITED WARRANTY With respect to the physical documentation and physical electronic circuitry enclosed herein SmartLink International warrants the same to be free of defects in materials and workmanship for a period of one year from the date of purchase In the event of notification within the warranty period of defects in material or workmanship SmartLink International will replace the defective diskettes documentation and electronic circuitry The remedy for breach of this warranty shall be limited to replacement and shall not encompass any other damages including but not limited to loss of profit and special incidental consequential or other similar claims SmartLink International specifically disclaims all other warranties expressed or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to defects in the documentation and electronic circuitry and the program license granted herein in particular and without limiting operation of the program license with respect to any particular application use or purpose COMPLIANCE NOTICES AUSTRALIA Where applicable to ensure compliance with ACA Technical Standards this equipment is labelled with a Telecommunicat
69. settings for this computer Note that changing the settings below will modify the selected scheme Power schemes C Settings for Always On power scheme Turn off monitor Never Turn off hard disks Never System standby N ever System hibernates Never Locate the settings for the current power scheme These will include system standby turn off monitor and turn off hard disks and perhaps also hibernate and other system options Set the system standby turn off hard disks and hibernate options to never occur You may wish to leave power saving for the monitor allowed as illustrated in the screen above Power Management in the BIOS The BIOS is a low level interface to the motherboard on your PC An experienced computer technician should confirm that BIOS power management is disabled on the server Al WARNING Do not attempt to make changes to the BIOS settings unless you are confident that you understand the changes you are making It is a good idea to write down any changes you have made in the BIOS so they can be reset if needed SmartLink Page 9 Installation amp Service Manual SmartWatch XP 2 2 2 Proxy Servers If you are running a proxy server then you will need to configure Internet Explorer to view the HTML online help on the server PC Al WARNING If you do not set up Internet Explorer correctly then the following error message will be displayed when you attempt to acce
70. signal to suit certain transmitters when checked Ignore Will disregard any channel busy signal from the transmitter If the POCSAG transmitter Busy supports a Channel Busy signal this option should not be set in order to ensure that SmartWatch XP it only transmits when there is no other traffic on the radio channel Busy Invert Will change the way the polarity of the Busy input signal is interpreted to suit certain transmitters when checked The Transmitter test tick box will cause the output data signal to oscillate at the POCSAG speed This setting is used for testing only and should not be used in normal operation as it causes the transmitter to heat up when used for prolonged periods of time The Max Msg Length text box refers to the longest message that can be sent through POCSAG Gateways Messages longer than this will either be truncated or split depending on the setting This setting affects all POCSAG Gateways The Threshold field sets the size of the outgoing message queue threshold The Split long messages tick box will cause messages longer than the maximum message length setting to be sent as separate sequential messages for all POCSAG Gateways The Ports enabled will allow POCSAG transmissions through all POCSAG Gateways when checked It should be enabled for normal operation Page 40 SmartLink Installation amp Service Manual SmartWatch XP 5 1 5 Setting up a Contact To setup a contact that w
71. ss the online help Error Connection to 127 0 0 1 failed connection refused If you encounter this error message on the server PC then you will need to bypass the proxy server for local addresses g NOTE This error will only occur on the server you do not have to change the settings on clients Bypass Proxy Server for Local Addresses To bypass the Proxy Server for Local Addresses follow these steps e Launch Internet Explorer e Select nternet Options from the Tools menu e Select the Connections tab e Click the LAN Settings button to display the following screen Local Area Network LAN Settings Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration C Automatically detect settings C Use automatic configuration script Proxy server Use a proxy server for your LAN These settings will not apply to dial up or YPN connections Address 192 168 0 1 Port 8080 Bypass proxy server for local addresses e f you are already using a proxy server then the Use a proxy server box should already be ticked and the address and port of the server entered e Make sure there is a tick in the Bypass proxy server for local addresses field e Click OK to confirm the changes e Click OK to exit the Internet Options screen e Exit Internet Explorer Page 10 SmartLink Installation amp Service Manu
72. stallation To install a transmitter follow these steps e Find aspare POCSAG encoder security device on the server PC installed previously e The transmitter connector set consists of two connectors one connects to the POCSAG encoder the other to the data port on the transmitter e Run RJ45 cable between the two connector set components e Connect the antenna to the BNC PL259 port on the transmitter e Plug in the power supply to the transmitter Al WARNING Do NOT locate the transmitter within 3 meters of any electronics equipment interference may occur if the transmitter is too close to the electronics This includes other SmartLink equipment 5 1 3 Setting up the Port To configure a port for the transmitter to use select Interfaces gt Ports from the Main Screen SITTE Name Maxon ts Protocol Pocsaa xl Type DiectRS 232 xl Serial port COMI finus x Refresh Flow control ATs cIS x New Delete Close Click New to create a new Port In the Name field type a name to describe the transmitter being connected In the Protocol field select Pocsag from the drop down list In the Type field choose Direct RS 232 In the Serial Port field select the COM port that the transmitter is connected to g NOTE This COM port number is usually written next to the COM port connector on the back of the PC or on the multi port serial card cables In the Flow Control field choose RTS CTS Click Save gt Close when finished
73. t and priority queuing The escalation management enables a sequence of staff to be contacted at varying time intervals until the call is answered In addition the priority system ensures that the call is sent immediately by moving it to the front of the queue Email Integration Email has become the medium of choice for the business community There is a clear need for mobile email services that staff can employ and configure to match their individual messaging needs SmartWatch XP is both an email client able to send emails and an email server able to receive email for dispatch to mobile recipients Mobile email services take advantage of the ease with which mobile users can be reached The service monitors a user s mailbox detects the arrival of new email and notifies the user by sending a message to the user s phone pager or DECT handset In addition any message that is generated by SmartWatch XP can be easily dispatched as an email Alarm Monitoring SmartWatch XP can monitor a myriad of alarms such as door alarms duress systems building management systems fire alarms and security systems Alarms may be generated from virtually any source either via a telephone line Med Call dialler units via an SCU Receiver a direct serial connection e g SmartWire and SmartLine over TCP IP or via Alarm Interface Modules Once an alarm is triggered a message describing the alarm its location and any other required information wil
74. t signals Most transmitters create a significant power drain on the serial data connection to the PC When possible you should use shielded cable such as CAT5 especially if the transmitter is not situated near the PC Do not connect other devices except SmartLink approved line drivers to boost the signal between the PC and the transmitter Devices such as line activity monitors with LED displays or lights should NOT be used because the power needed to activate the LED display will draw too much current and weaken the signal to the transmitter Further you should ensure that the transmitter is not located within 3 meters of any electronics equipment to prevent interference If you are not using a POCSAG transmitter supported by SmartLink then you will have to obtain details of the pin outs for the transmitter and match them to the serial port on SmartWatch XP The pins for some common transmitters are outlined in the table below Transmitter Pins 2 rPOCSAG Dae a 5 1 1 Components A SmartWatch XP system with a transmitter supplied by SmartLink will include the following components e APOCSAG encoder security device dongle e Atransmitter connector set e Transmitter e Power supply Page 36 SmartLink Installation amp Service Manual SmartWatch XP In addition to these items you will also require e One spare serial port for each transmitter on the SmartWatch XP server PC e RJ45 cable of sufficient length to con
75. t suitable for Nurse Call applications Select the Text Size Normal is for displaying larger amounts of information where as Large is used to increase visibility in Nurse Call applications F SmartLink Alarm Calls MER Time Client Name Alarm Event 1 16 10 09 Bed 4 Room 11 EMERGENCY 1 Medical Pendant Staffed Away Mute Settings Test Alarm Tract Lo IMPORTANT When using the Large Text Size it is recommended that the SmartLink Alarm Calls window is adjusted to include only a few columns of fixed width to ensure only the relevant information is included whilst allowing it to be easily identified SmartLink Page 55 Installation amp Service Manual SmartWatch XP 5 3 2 Client Call Details The client call details can be viewed by double clicking on an active alarm in the SmartLink Alarm Calls window Below you can see the summary information regarding the example alarm for Mrs Brown SmartLink Alarm Call Name Mrs Brown Code 0001 Phone 03 9596 0770 Address 475 Nepean Hwy Brighton Head Office Recipient Roster No Check in Contacts John Borwn 03 9596 8195 1 CALL 1 Medical Pendant Alarm notes Normally an alarm should be cancelled at its physical origin however if necessary the alarm can alternatively be processed with the option to leave recorded Alarm notes Page 56 SmartLink Installation amp Service Manual SmartWatch XP 5 3 3 Test Alarms The Test Alarm screen allows yo
76. t you with Enter pager number or Select Function Enter the Local ID of the recipient for this message This number will be a preset length configured by your SmartWatch XP administrator and hence may need to be padded with zeros For example you should type 003 to contact the recipient with a Local ID of 3 if your system uses three digit Local IDs You should type 0003 to contact the same recipient in a four digit Local ID configuration You may need to enter an extra digit to set the priority of this message Entering a 0 will make the message a normal priority whereas entering 1 will render the message high priority If the Local ID entered is not available in SmartWatch XP the PBX Interface will respond with Pager Not Registered and revert to Step 6 The PBX Interface will prompt you with Enter Message Enter the message you wish to send using the numbers on your telephone More information on the formation of messages is presented below Press the key twice to send the message The PBX Interface in will respond with Message Sent and revert to step 6 If you have no more messages to send simply hang up Example A typical PBX Interface transaction is outlined below e SmartWatch XP Enter pager number or Select Function e User Enters 003 e SmartWatch XP Enter message e User Enters 1234567 e SmartWatch XP Message sent SmartLink Page 63 Installation amp Service Manual SmartWatch XP PBX Function Optio
77. tWatch XP Installation CD The set up program will initialize and display the Welcome screen shown below Click Next to continue Click Finish to accept the driver information Click Next to continue Make sure there is a tick in the Launch the PCCOM configuration utility and click Finish If you do not run the PCCOM configuration utility now then you can do so later by running the Decision PCCOM Adapters item under the control panel SmartLink Page 21 Installation amp Service Manual SmartWatch XP Setup Complete The PCCOM configuration utility will automatically detect your plug and play PCI multi port serial card see the list of installed devices in the screen below Click OK to accept the settings Done PCCOM Serial Card Setup HENOVE Page 22 SmartLink Installation amp Service Manual SmartWatch XP 3 SERVER INSTALLATION AND SETUP 3 1 Installing the Server Once you have installed all the hardware required for SmartWatch XP then you are ready to commence software installation Make sure that no other programs are running Place the SmartWatch XP Installation CD in the CD ROM drive The auto run screen should startup automatically To begin installation of the server click the Client amp Server button g NOTE If the auto run screen does not startup browse the contents of the cd rom drive containing the SmartWatch XP Installation CD
78. tem is compliant with the following specifications MINIMUM Server Specifications Pentium Ill 600 MHz 128 MB RAM SmartLink Page 25 Installation amp Service Manual SmartWatch XP The next screen asks for information such as a username and company name for the current machine Enter this information and then click Next InstallShield Wizard Customer Information er your information SmartLink International Install this application for Page 26 SmartLink Installation amp Service Manual SmartWatch XP The next screen asks for a license key Enter the license key into the field on this screen or browse to the location of a license key file by clicking Browse Once you have entered in the details click Next to proceed You can use SmartWatch XP in demonstration mode by leaving the license key field blank and clicking Next InstallShield Wizard B Product Licensing Enter your product license number here select the file For License Number The next screen asks where setup should install SmartWatch XP Click browse to choose a different location if needed It is recommended that you use the default location Click Next once you are satisfied with the install location Setup will then begin copying files SmartLink Page 27 Installation amp Service Manual SmartWatch XP InstallShield W zard B Choose Destination Location Select folder where setup will insta
79. that it is ready to run SmartWatch XP If you have already set up the hardware and configured the ports gateways and contact databases for SmartWatch XP then you should be able to send test messages from the client machines Installing the Client from CD It is possible to install client applications directly from the installation CD though it is not advised Installing the client across the network achieves the same results without the need to manually configure the connection IN WARNING If you choose to install the SmartWatch XP client software using this method then you must have sufficient knowledge of your network architecture to manually connect the client with the server SmartLink Page 31 Installation amp Service Manual SmartWatch XP If you wish to proceed to install client applications directly from the installation CD follow these steps e Place the SmartWatch XP Installation CD in the CD ROM drive The auto run screen should be launched automatically and the following screen displayed Autorun S m dj r tWa T C h SHARTLINE INTERNATIONAL PTY LTO MONITORING amp COMMUNICATION SOFTWARE XP S the prerequisites for installing this software OS Service Pack Installs NTMVin2000 or XP Service pack Client amp Server Installs BOTH the Client and the Server software Client software Install the Client software only Web Page Get Updated on the latest messaging solutions by n visiting our website g NOTE
80. the Internet Such Computers running this Client Software may be used by more than one individual 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the SOFTWARE PRODUCT except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation Rental You may not rent lease or lend the SOFTWARE PRODUCT Support Services SmartLink International may provide you at their option with support services related to the SOFTWARE PRODUCT Support Services Use of Support Services is governed by SmartLink International polices and programs which may change without notice Provision of Support Services may be charged at the discretion of SmartLink International Any supplemental software code provided to you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this AGREEMENT With respect to technical information you provide to SmartLink International as part of the Support Services SmartLink International may use such information for its business purposes including for product support and development S martLink International will not utilise such technical information in a form that personally identifies you Termination Without prejudice to any other rights SmartLink International may terminate this AGREEMENT if you
81. tomised to suit your particular application The Staffed options define that an operator is present at the computer and the SmartLink Alarm Calls window will automatically pop up when a new alarm is activated The Away option prevents this behaviour by keeping the SmartLink Alarm Calls window in it s current state The Mute button will override any audible alarm sounds applicable to an active alarm with the highest priority To define your own audible alarm sounds see SmartLink Call Types Processing Alarms To manually process a single alarm at the computer select the alarm in the SmartLink Alarm Calls window then click Process The following window will be displayed allowing the operator to enter additional alarm notes Alarm Process Notes False Alard Cancel Press OK to confirm or Cancel to leave the alarm active in the SmartLink Alarm Calls window 54 SmartLink Installation amp Service Manual SmartWatch XP Modifying Alarm Display Settings Settings for the SmartLink Alarm Calls Screen can be modified by Clicking Settings Settings Display alarms 3 Assigned to anyone v Text Size Large C Normal Cancel Choose which alarms will be visible either 1 Assigned to me 2 Assigned to me and any unassigned 3 Assigned to anyone default N NOTE Options 1 and 2 are typically suitable for Call Centre applications and option 3 will ensure ALL active alarms are displayed making it mos
82. ts for the Client Code e 8digits Zone Channel alarm data e 1 digit for Alarm Type Identifier e 1 digit for the Checksum O NOTE Consult the Ademco Protocol for more information on understanding the workings of Ademco codes Page 46 SmartLink Installation amp Service Manual SmartWatch XP 5 2 4 SmartLink Call Types Call Types are used to organise Contact ID alarm types and define how SmartLink Alarms Calls are displayed on the SmartLink Alarm Calls screen To configure Call Types select Edit gt SmartLink Call Types from the main menu The following window will be displayed 14 SmartLink Call Types E General E Alarm Name Emergency E Supervision Colour E Trouble E Power Message tone E Receiver Fail E Nurse Presence Call Alarm Sound File High_Call wav Priority E Wet Area E Staff Assist V Send resets E Fire Maintenance New Delete HVE Close B NOTE Default Call Types are already specified during installation according to the most common application of SmartLink products SmartLink Page 47 Installation amp Service Manual SmartWatch XP Adding Call Types To add a new call type simply click the New button Enter a Name to describe the call type Then choose the colour that this call type will be displayed with by clicking on the Colour box Choose the Colour to be displayed on the SmartLink Alarm screen when an alarm of this type is active If you wish t
83. u to generate Contact ID or High Speed format alarms You can change between Contact ID or Ademco High Speed by selecting the Method drop down list Test Alarm Client Code ooo Method High Speed v Alarm Event 7 Zone Alarm r Zone Alarms 1 7 2 lt None gt v 3 lt None gt 4 lt None gt x 5 lt None gt 6 lt None gt 7 lt None gt 8 lt None gt Configure Send Close Enter a Client Code Select the Method as either Ademco High Speed or Contact ID Select which Zone Alarms you wish to generate alarms for Y NOTE Generally a 1 New Alarm will activate most Alarm Events and a 3 Zone Alarm restores Alarm Events For further details on the High Speed method consult the Ademco Protocol for details on possible combinations of Alarm Event and Zone Alarm types SmartLink Page 57 Installation amp Service Manual SmartWatch XP 5 3 4 Configure Test Alarms The Configure Test Alarms window can be accessed by clicking Configure on the Test Alarm window and allows you to customise the look of the Test Alarms Configure Test Alarms m High Speed Event Meanings m Alarm Meanings Duress Extra z Zone Alarm 1 New Alarm fi New Alarm Opening Report 2 Opening Report Zone Excludes 3 Restore Closing Report 4 Closing Report Zone Trouble 5 Normal System Alarms 6 Previously Reported Zone Alarm 7 Tamper Test Report 8 Low Battery 1 2 3 4 5 6
84. using Windows Explorer or My Computer and double click autorun exe Autorun S m d r tWa T C h SHARTLINE INTERNATIONAL PTY LTO MONITORING amp COMMUNICATION SOFTWARE S the prerequisites for installing this s OS Service Pack Installs NTMVin2000 or XP Service pack Client amp Server Installs BOTH the Client and the Server software Client software Install the Client software only Web Page Get updated on the latest messaging solutions by visiting our website Closes this screen SmartLink Page 23 Installation amp Service Manual SmartWatch XP The installation process will then begin The following screen is displayed after setup initializes installShield Wizard X Welcome to the InstallShield Wizard for SmartWatch XP Server The InstallShield will install Smartwatch XP Server on your computer To continue click Next gt oe Click Next to display the software license agreement Read the license agreement and signal your agreement to these terms by clicking Yes Y NOTE The terms of the SmartWatch XP license agreement are also stated at the end of this document Page 24 SmartLink Installation amp Service Manual SmartWatch XP License Agreement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement End User License Agreement IMPORTANT READ CAREFULLY This License Agreement AGREEMENT is a legal agreement bet
85. ween you either an individual or a single entity and SmartLink International for the software product s accompanying this license agreement which include s computer software and may include online or electronic documentation associated media printed materials License Key and a hardware Security Device SOFTWARE PRODUCT By installing copying or otherwise using the SOFTWARE PRODUCT or any UPDATES as defined below you agree to be bound by the terms of this AGREEMENT If you do not agree to the terms of this AGREEMENT do not install copy or otherwise use the SOFTWARE PRODUCT you may however return it to your place of purchase for a full refund In addition by installing copying or otherwise using any updates or other components of the SOFTWARE PRODUCT that you receive separately as part of the SOFTWARE PRODUCT UPDATES you agree to be bound by any additional license terms that accompany such UPDATES If you do not agree to the additional license terms that accompany such UPDATES you may not install copy or otherwise use such UPDATES SOFTWARE PRODUCT LICENSE The readme file is then displayed which contains important information relating to installing and using SmartWatch XP Read the text on this screen and then click Next to continue with the installation InstallShield Wizard X Information l Please read the following text Read Me Release 2 6 5 01 12 2003 Before installing please ensure that your sys
86. you may specify the server as being either localhost or enter the IP of your server SmartLink Page 33 Installation amp Service Manual SmartWatch XP Server Name If you install the SmartWatch XP client across the network using the setup exe program then the client login will have automatically detected the server name and port When you attempt to login across the network you should not modify the data in the Server field of the login screen If the server name is wrong then you will receive the following error message SmartWatchxXP 4 connection to the server could not be established This may be due to a number of reasons 1 The specified server name is unknown 2 The server is not running 3 4 network problem occurred Socket receive error 10022 An invalid argument was supplied Server TCP IP Port The SmartWatch XP server normally listens on port 5100 for connections from the client software Most configurations of Windows systems leave port 5100 available but in some situations this port is used by other applications If you are installing client software and are unable to login to the server then it may be possible that the port you are trying to access is not available for SmartWatch XP communications If this is the case an error message will be displayed suggesting you should check that the SmartWatch XP server is running that your network is functioning and that you are able to browse the n

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