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1. Host user configured SCSI cable with 68 pin connectors Remote management card LAN connection Jumper cable with SCSI 68 pin connectors ol A wl N HH Appropriate 68 pin terminator 2 30 Chapter 2 Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 Figure 2 22 Model 6 60 SCSI Cable Connections IOXOLOIO fey S lt 5 o 2 El o 9 ott Ca 3 Al ela eae o O ol E Q0000 0000 i o 0000 O 4o O Host user configured SCSI cable with 68 pin connectors Remote management card LAN connection Jumper cable with SCSI 68 pin connectors aJ AIJ nwo e Appropriate 68 pin terminator Chapter 2 2 31 Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 Fibre Channel Installation and Connections Refer to Figure 2 24 through Figure 2 26 and connect the library as follows 1 Ensure that the library and host ar
2. sued Bulse day bulaoway Chapter 6 6 63 Removing and Replacing Parts Removing and Replacing the Front Panel Display 4 Remove the two 6 32 screws that connect the display to the chassis Figure 6 36 Figure 6 36 Removing the Front Panel Display of o 5 Remove the front panel display by sliding it upward then gently lifting it away from the front of the library 6 Disconnect the cable from the back of the display by grasping the sides of the connector and pulling outward Place the front panel in an ESD protected area Replacing the Front Panel Display 1 Connect the display cable to the front panel connector The display attaches to two tabs on the side of the display opening Attach the display on the tabs and slide it down For multi level libraries ensure th
3. Table 6 3 Description of Cosmetic and Sheetmetal FRUs 1 of 2 Call FRU Description out ID 1 27 Transport assembly see page 6 28 for more information 2 N A Library side panel for Models 2 20 4 40 and 6 60 left back when viewing from the front of the library Uses 4 40 x 312 screws to attach See Figure 6 28 on page 6 52 3 N A Library side panel for Models 2 20 4 40 and 6 60 left front when viewing from the front of the library Uses 4 40 x 312 screws to attach See Figure 6 28 on page 6 52 4 N A Empty DLT magazine e Empty Ultrium magazine 5 N A Left door tray assembly remove the left side panel and unscrew the six 6 32 x 375 T 15 screws that connect the tray assembly to the chassis 6 N A e Left cosmetic door see page 6 66 e Right cosmetic door see page 6 66 7 N A Right door tray assembly remove the right side panel and unscrew D the six 6 32 x 375 T 15 screws that connect the tray assembly to the 3 chassis a El 8 N A Bottom cover E 9 N A Library side panel for Models 2 20 4 40 and 6 60 right front when E viewing from the front of the library see Figure 6 28 on page 6 52 2 Uses 4 40 x 312 screws to attach g 10 N A Library side panel for Models 2 20 4 40 and 6 60 right back when Fi viewing from the front of the library see Figure 6 28 on page 6 52 Uses 4 40 x 312 screws to attach Chapter 6 6 9 Removing and Replacing Parts Exp
4. Chapter 5 5 35 Errors and Troubleshooting Troubleshooting Common Problems Table 5 15 Troubleshooting Table Problem Solution Front Panel Display Front panel display does not work e Power cycle the library e Attempt to access the library through the remote management card see page 4 10 e Attempt to access the library from the host computer either SCSI or Fibre Channel depending on how the library is equipped e Swap power supplies on multi level libraries e Follow the procedures in page 5 39 The soft keys on the front panel display do not work e Power cycle the library e Attempt to access the library through the remote management card see page 4 10 e Attempt to access the library from the host computer either SCSI or Fibre Channel depending on how the library is equipped e Ifthe soft keys still do not work replace the front panel display FRU page 6 63 Lost the keys for the front panel doors and the doors need to be locked e Replace the front panel door s The key is shipped with the door FRU See page 6 66 5 36 Chapter 5 Errors and Troubleshooting Troubleshooting Common Problems Table 5 15 Troubleshooting Table Problem Solution Firmware Cannot download firmware through the remote management card Notes This process is for qualified service personnel only The download will take several minutes to complete Do not
5. 2 50 Chapter 2 Library Installation Moving or Shipping the Library 14 Remove the library from the rack e Model 2 20 With the help of two people or a lift slide the library out of the rack and place it in the original packing materials and box e Models 4 40 and 6 60 ie 3 z E lt 5 E 5 El a Position the original shipping pallet in front of the rack b With at least one person on each side slide the library out of the rack and onto an appropriately rated mechanical lift Lower the library onto the shipping pallet c Slide the original box and packing materials over the library To re install the library in a new rack location refer to Installing the Library into a Rack for Model 2 20 4 40 and 6 60 on page 2 9 for the procedures Packing the Library for Shipping For Model 12 140 For shipping place the library in the original packing materials Moving a Library If the library is secured to the floor remove the mounting brackets Raise the library s leveler feet Using at least two people wheel the library to its new location Reconnect the library QU imc coo Bou vES Lower the leveler feet Chapter 2 2 51 CAUTION Library Installation Moving or Shipping the Library Shipping a Library To prevent damage to library model 12 140 do not lay it on its side E Qus oe If the library is secured to the floor remove the mounting brackets Ra
6. 0 0 0 c cece eee eee 2 12 Figure 2 5 Clip Nut Placement Model 6 60 llle 2 13 Figure 2 6 Upper and Lower Rails 0 eee eee 2 14 Pipure 2 7 Lifting Straps i gt 4 su eb Geico wed whe od ex ERE avers 2 15 Figure 2 8 Library Installation 0 0 0 ccc eee ene 2 16 Figure 2 9 Installing the Stop Bracket for Model 2 20 000 2 17 Figure 2 10 Installing the Stop Bracket for Models 4 40 and 6 60 2 18 Figure 2 11 Trim Brackets Model 2 20 0 ccc eee eee 2 19 Figure 2 12 Trim Brackets Model 4 40 0 0 0 0 cc eens 2 20 Figure 2 13 Trim Brackets Model 6 60 0 ccc eee eee 2 20 Figure 2 14 Location of Securing Screws 0 0 0 0 ccc eee eens 2 21 Figure 2 15 Removing the Banding Straps 0 0 ccc cece eee eee 2 22 Figure 2 16 Removing the Packaging 000s 2 23 Figure 2 17 Removing the Pallet Shipping Brackets 2 24 Figure 2 18 Removing the Library from the Shipping Pallet 2 25 Figure 2 19 Library Cabinet Hole Pattern 0 0 0 0 cc cece eee 2 26 Figure 2 20 Model 2 20 SCSI Cable Connections 0 0 0 0 cee eee 2 29 Figure 2 21 Model 4 40 SCSI Cable Connections 0 00000 eee 2 30 Figure 2 22 Model 6 60 SCSI Cable Connections 0 00000 ce eee 2 31 Figure 2 23 Fibre Channel Connections Standard Performance Controller 2 33 Fig
7. Ifthe front panel power is shorted to ground on any of the mother boards the fuse on the library controller will open If any of the front panel cables from the mother board to the front of the library has power shorted to ground the fuse on the library controller will open The library controller will continue to operate normally and not detect these failures The front panel cable is very difficult to replace and every effort should be made to determine that the problem is not with another assembly NOTE Because the library controller must be replaced each time a change is made that does not resolve the short it may be necessary to replace multiple library controllers before resolving the shorting problem m e 7 Qo E fe c 2z D 7 gt e n E vo Chapter 5 5 47 Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator 5 48 Chapter5 Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D Removing and Replacing Parts Each replacement procedure is rated on how difficult it is to correctly perform 1 Easiest gt 3 Moderate gt 5 Most Difficult 6 1 NOTE Removing and Replacing Parts Overview Overview For the purpose of this documentation we will use the term Model 12 140 to indicate all library models that are five levels and higher These models include 4 100 6 100 6 120 and 6 140
8. 0 0000 cee eee eee 6 2 Table 6 2 Description of Front and Back FRUS 0 00 c eee eee 6 6 Table 6 3 Description of Cosmetic and Sheetmetal FRUs 1 of 2 6 9 Table 6 4 Description of Cosmetic and Sheetmetal FRUs 2 of 2 6 11 Table 6 5 Description of Internal FRUs 1 of 2 0 0 0 0 eee 6 13 Table 6 6 Description of Internal FRUs 2 of 2 0 0 0 cee 6 15 Table 6 7 Unique Parts for Model 12 140 5 of 5 2 eee 6 17 Table A 1 Error Codes and Recovery Procedures 0000 eevee ee euee A 3 Table A 2 Error Code Qualifiers 0 0 0 0 00 cc ccc eee eee eee eens A 14 xiv Figures Figure 1 1 Model 2 20 Library Front Panel 0 0 0 0 0 cee eee eee 1 4 Figure 1 2 Model 4 40 Library Front Panel 0 0 0 0 cece eee eee 1 5 Figure 1 3 Model 6 60 Library Front Panel 0 0 0 0 0 cece eee eee 1 6 Figure 1 4 Model 2 20 Back Panel Features 0 2 0 0 cece eee eens 1 7 Figure 1 5 Model 4 40 Back Panel Features 0 00 c cence les 1 8 Figure 1 6 Model 6 60 Back Panel Features 0 0 0 0 c cece ee ene 1 9 Figure 1 7 Front and Rear Views of the Library 0 0 00 ce eeeee 1 10 Figure 2 1 Removing the Cover 0 0 cece ccc eee 2 7 Figure 2 2 Removing the Feet 0 0 00 eee 2 8 Figure 2 3 Clip Nut Placement Model 2 20 lille 2 12 Figure 2 4 Clip Nut Placement Model 4 40
9. Not all systems and subsystems support zoning Use of this feature is limited to architectures designed for it Fibre Channel libraries do not need additional features to function in a zoned environment 4 24 Chapter 4 Library Administration Setting SCSI IDs Setting SCSI IDs Main Menu gt Service gt Change Configuration gt SCSI IDs NOTE This menu is unavailable for libraries using Fibre Channel since they r only use the default SCSI IDs S Table 4 5 Default SCSI IDs gt Device SCSI ID d Library controller 0 g Drives S Position 1 1 e Position 2 2 e Position 3 3 e Position 4 4 e Position 5 5 e Position 6 6 e Position 7 8 e Position 8 9 e Position 9 10 Position 10 11 Position 11 12 e Position 12 13 a The number of drives depends on the library model Chapter 4 4 25 NOTE CAUTION Library Administration Setting SCSI IDs The SCSI ID for a drive position can be configured even when no drive is present When a drive is later added it will use the ID already assigned to that drive position Changing SCSI ID settings may affect the backup software configuration Consult the backup software manual for SCSI ID requirements 1 Enter the SCSI IDs menu A message warns users that devices with the same SCSI IDs must be connected to different SCSI buses Select OK 2 The Configure SCSI ID screen displays a message that indicates the drive
10. On Flashing Drive is being brought online Flashing On Drive is offline Internal communication has been lost On On Drive module controller is in reset Drive module is located on an unsupported level of the library On Off Power on test in progress Flashing Off Drive module failed power on test m 7 Qo c 2 7 7 gt pn E Ke NOTE Depending on your library s drive type s the back of the drive module might look different from the illustration above Chapter 5 5 13 Errors and Troubleshooting Diagnosing Problems Table 5 10 Redundant Power Supply LEDs 1 AC Input LED Color Description Green AC input is within the O specified limit Off AC input is outside of specified limit C 2 DC Output LED Color Description Green DC output is within the specified limit t Off DC output is outside of specified limit ZX MEY p NOTE The redundant power supply is an option for your library If you do not have this option your power supply will not have LEDs 5 14 Chapter 5 Errors and Troubleshooting Diagnosing Problems Table 5 11 Transport Voltage LEDs See 1 in figure below for LED locations Green Yellow Red Des
11. 31 41 Joseph Street Blackburn Victoria 3130 Australia European Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department TRE Herrenberger Strasse 130 D 71304 Boblingen FAX 49 7031 14 3143 USA Product Regulations Manager Hewlett Packard Company 700 71st Avenue Greeley CO 80634 USA Phone 970 350 5600 Appendix B B 5 9 2 o c lt E E Qa es Q 2 lt CAUTION WARNING WARNING Safety and Regulatory Information Regulatory Information Regulatory Information Laser Safety Statements US FDA CDRH Optical laser Fibre Channel GBIC The Fibre Channel printed circuit boards may contain a laser system GBIC module that is classified as a Class I Laser Product under a US Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser products The compliance statement is located on the GBIC module Use of controls adjustments or performing procedures other than those specified in this manual may result in hazardous laser radiation exposure To prevent direct exposure to laser beams do not try to open the GBIC enclosure The Fibre Channel GBIC Module is classified as an AEL CLASS 1 LASER PRODUCT United Kingdom Telecommunications Act 1984 The digital linear tape libraries are approved under Approval Numb
12. Online Dri ive Repair Set Date and Time Set Date and Time Upgrade Drive Firmware Upgrade Drive Firmware Chapter 3 Service Menu Tree INFORMATION Library Information Library Status Hard Error Log Recovered Soft Drive Information Event Log Odometer Identity View Configuration Password Network Access Mailslot Configuration SCSI or Fibre Channel IDs Save Element Reserve After a Power Cycle Other Configurations Date and Time Firmware Revisions Library Tape Drive NOTE HOME SCREEN OPERATIONS Drive and Tape Operations Load Tape to Drive Unload Tape from Drive Clean Drive Move Tape Slot to Slot Unlock Door Unlock All Doors Mailslot Access Check Inventory Recalibrate Loader Test Vertical Motion Test Lateral Motion Test Magazine Moves Wellness Test Rewind Media Lock Transport Unlock Transport Empty Drives Fill Transport Clear Soft Logs Clear Hard Logs Find Plunge Home Find Vertical Home Find Lateral Home Show All Sensors Test Transport Comm Demonstration SERVICE enter password Library Operations Service Menu Tree Library Information Drive Information View Configuration T 3 E x lt O xe 9 g ct i 7 Date and Time Firmware Revisions Power Supplies Drive and Tape Operations Magazine Access Mailslot Access Change Configuration Password Networ
13. Setting SCSI IDs on page 4 25 for the library s default SCSI IDs e For Windows NT go into Settings gt Control Panel gt SCSI Adapter For HP UX run an ioscan as root e For Sun Solaris 1 Close all open applications and exit the Common Desktop Environment CDE 2 Type init 0 at any prompt This will shut down all processes and take you to the OpenBoot PROM 3 Type reset 4 At the OK prompt type probe scsi all Run a test backup to ensure that all components are properly configured 2 46 Chapter 2 NOTE Library Installation Identifying the Post Installation Tasks Identifying the Post Installation Tasks After you install and configure the library you must complete the following set up tasks from the library s front panel Setting the date and time When you first set up the library or if it has been disconnected for an extended period of time 8 days set the library s real time clock See Setting the Date and Time on page 4 27 for more information Setting the mailslot configuration The default setting is for a one slot mailslot You can select 0 1 5 or a 10 slot mailslot See Configuring the Mailslot on page 4 7 for more information Enabling the password The library does not have a password enabled when it arrives To ensure security enable and select a password See Enabling and Changing the Password on page 4 6 for more information Configurin
14. T tape tape cartridge The media that the library uses for recording data from the host computer s TCP IP Transmission Control Protocol Internet Protocol terminator An electronic device that connects to the end of the SCSI bus to stabilize bus signals U UTC Coordinated Universal Time 4 Glossary Index A activity LEDs 1 4 AL_PA arbitrated loop physical address 4 17 anti tip foot 2 11 application software 6 21 applications provided by software vendors 5 27 arbitrated loop configuration 4 16 arbitrated loop physical address AL PA 4 17 auto select default in fibre addressing configuration 4 17 option in hard addressing 4 17 B back 12 140 overview 1 10 back panel features 2 20 4 40 6 60 1 7 1 9 back plate 6 23 backup software 2 277 2 46 4 19 Glossary 1 board Glossary 1 brackets mounting 2 26 pallet shipping 2 24 bulk load Glossary 1 bus Glossary 1 bus states 2 48 Cc cable connections display cable connector 6 49 fan cable 6 49 interbay cable 6 49 model 12 140 2 37 2 43 umbilical cable 6 49 vertical lift cable connector 6 47 cables fibre channel 1 20 2 45 jumper Glossary 2 SCSI 1 20 2 45 calibration Glossary 1 cards positions 5 5 removing and replacing 6 18 changing passwords 4 6 choosing a location 2 4 model 6 140 2 5 cleaning a drive 3 16 cleaning tape 5 35 Glossary 1 cleaning drive Glossary 1 clearance 2 4 clearing a
15. 2 37 2 43 installation 2 22 2 26 unpackaging 2 22 2 26 model 6 140 shipping and moving 2 51 model numbers 1 3 motherboard cable connections 6 49 removing 6 48 6 54 replacing 6 55 mounting brackets 2 26 mounting clip nuts 6 60 2 13 move Glossary 3 moving model 6 140 2 51 moving the library 2 48 2 48 2 51 N name world wide node 4 17 world wide port 4 17 nesting 3 6 Glossary 3 control levels 3 6 o odometer Glossary 3 originator Glossary 3 overview Model 12 140 1 10 P packaging 2 22 2 26 2 51 pallet shipping brackets 2 24 ramp 2 22 2 23 2 25 pallet shipping brackets 2 24 partial availability conditions 5 20 5 23 partial availability state clearing 5 19 passwords changing 4 6 enabling and setting 4 6 performance troubleshooting 5 33 peripheral devices 2 28 physical specifications 1 13 picker translate assembly removing 6 31 6 32 6 42 replacing 6 32 placement of clip nuts 2 20 2 12 4 40 2 12 6 60 2 13 port Glossary 3 post installation tasks 2 47 power consumption 2 5 cord s 2 3 source 2 4 2 5 power standby switch Glossary 3 2 20 1 4 4 40 1 5 6 60 1 6 power cord 2 37 2 38 2 43 power diagnostics 5 44 power supplies 4 32 power supply removing 6 56 replacing 6 57 power supply location 2 20 1 7 4 40 1 8 6 60 1 9 powering on 2 28 2 36 power on time 4 32 problems with the library 5 29 product informatio
16. 3 s 5 e Ps E D 9 5 amp R D 3 a B Gear correctly aligned 2 Gear rails racks 3 Check points to ensure alignment 6 When the transport assembly is level with the top ofthe library lower it to the bottom of the library Chapter 6 6 33 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only Replacing the Cover 1 Replace the top cover e For Model 2 20 insert all screws and tighten e For Models 4 40 and 6 60 insert the metal tabs of the cover into the slots on the library Figure 6 12 on page 6 30 Insert all screws and tighten Align the screw holes in the front forehead with the holes in the top of the library insert screws and tighten 2 Ifthe library is rackmounted follow the steps below a Replace the stop bracket For Models 4 40 and 6 60 only See Figure 6 11 on page 6 29 b Replace the screws behind the front doors that secure the library in place 6 34 Chapter 6 WARNING Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only Removing and Replacing the Transport Assembly for Model 12 140 only Level of Difficulty 5 Difficult The transport assembly involves two replaceable parts the transport assembly and the vertical lift assembly Either assembly may be replaced separately but both must be removed to service either part See page 6 46
17. 8 140 10 140 and 12 140 Most library parts that are used in Model 12 140 are the same as Models 2 20 4 40 and 6 60 The procedures for replacing these common parts are documented in this chapter with exceptions noted where applicable Some parts are unique to Model 12 140 These differences are because of the library s increased size and the custom cabinet Table 6 1 provides an overview of common and unique parts Table 6 1 Common and Unique Parts Replacement Procedures Common for all Library Models Replacement Procedures Unique to Library Model 12 140 Front panel display page 6 63 12 140 Transport assembly page 6 35 Note Includes a different procedure for accessing the library for service See page 6 28 for information on the 2 20 4 40 6 60 transport assembly Vertical lift assembly not used on Model 2 20 page 6 46 Power distribution unit page 6 61 Power supply page 6 56 Library side panels page 6 35 and Figure 6 28 on page 6 52 Fibre Channel remote management slave controller and library controller cards page 6 18 Library cabinet page 6 35 6 2 Chapter 6 Removing and Replacing Parts Overview Table 6 1 Common and Unique Parts Replacement Procedures Common for all Library Models Replacement Procedures Unique to Library Model 12 140 Drive modules page 6 21 Motherboard page 6 48 Cosmetic door page 6 66 Re
18. C7228LC C7228NB C7228PB C7228RA C7228SA C7228RC C7228SC C7229JZ C7229LA C7229JC C7229LC C7229NB C7229PB C7229RA C7229SA C7229RC C7229SC C7230JA C7230LA C7230JC C7230LC C7230NB C7230PB C7230RA C7230SA C7230RC C7230SC C7231JA C7231LA C7231JC C7231LC C7231 NB C7231PB C7231RA C7231SA C7231RC C7231SC Product Options All Options conforms to the following Product Specifications Safety EN 60950 1992 Al A2 A3 A4 A11 IEC 60950 1991 A1 A2 A3 A4 EN 60825 1 1994 A11 1996 IEC 60825 1 1993 Laser Class 1 EMC EN 55022 A1 A2 1995 CISPR 22 1997 3 Ed A1 A2 Class A EN 50082 1 1997 2 Ed EN 55024 2 1998 IEC 1000 4 2 1995 4kV CD 8kV AD EN 55024 3 1998 IEC 1000 4 3 1995 3 V m EN 55024 4 1998 IEC 801 4 4 1988 1 kV Peak Power Lines 0 5 kV Signal Lines EN 61000 3 2 1995 IEC 1000 3 2 1995 Harmonics EN 61000 3 3 1995 IEC 1000 3 3 1994 Flicker Supplementary Information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC including 93 68EEC The Manufacturer listed above declares that this product has been tested and found to comply with the limits of a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipme
19. Installing the Library into a Rack for Model 2 20 4 40 and 6 60 7 Insert trim brackets into the slots on each side of the library Figure 2 11 Figure 2 12 or Figure 2 13 E Figure 2 11 Trim Brackets Model 2 20 5 D 5 El E Chapter 2 2 19 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 Trim Brackets Model 4 40 Figure 2 12 Trim Brackets Model 6 60 Figure 2 13 Chapter 2 2 20 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 8 Open the front doors and tighten the screws to lock the library into place Figure 2 14 The screws are located behind the front doors NOTE The doors may also be key locked The keys are attached to the power supply handle on the back of the library r 3 z E lt 5 a 5 El Figure 2 14 Location of Securing Screws g E g N S 990202009025 NC 2275292s2991 wwe M Chapter 2 2 21 Figure 2 15 Library Installation Installing the Library for Model 12 140 Only Installing the Library for Model 12 140 Only Unpacking the Library Tools Before unpacking the library ensure that you have the following tools e 7 16 socket wrench e 9 16 socket wrench e 1 2 inch open end wrench Procedure 1 Remove the verti
20. Mailslots 0 A magazine must be used to exchange tapes see Magazine Access on page 3 8 Advantage Allows all slots to be used for data storage Disadvantage Cannot easily remove or add tapes without a full inventory check 1 A mailslot setting of 1 one allows one slot to be designated as the mailslot Advantage Opens only to the designated slot which simplifies the manual tape exchange procedure Disadvantage Reduces the library s storage capacity by one tape 5 A mailslot setting of 5 five designates five slots one magazine as the mailslot tey g lt gt Q 3 EJ g fe E Advantage Provides access to a magazine which simplifies the manual tape exchange procedure Disadvantage Reduces the library s storage capacity by five tapes 10 A mailslot setting of 10 ten designates ten slots two magazines as the mailslot Advantage Provides access to two magazines of tapes which simplifies the manual tape exchange procedure Also if you have more than one drive technology in your library each magazine could be used for a different tape type Disadvantage Reduces the library s storage capacity by ten tapes Chapter 4 4 9 Library Administration Configuring the Remote Management Card Configuring the Remote Management Card Overview The remote management card allows web based management and monitoring of your library through a network con
21. Table 6 2 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Description of Front and Back FRUs Call out FRU ID Description 1 N A Vacant drive module cover Uses two 6 32 screws to attach 2 32 Standard power supply see page 6 56 for more information 3 32 Redundant power supply Uses 6 32 x 25 T15 screws to attach see page 6 58 for more information Note Libraries should only contain all redundant or standard power supplies The illustration is for identification purposes only e DLT LVDS tape drive module e DLT HVDS tape drive module Ultrium LVDS tape drive module e Ultrium HVDS tape drive module See page 6 21 for more information on drive replacement 62 e DLT or Ultrium LVDS online drive repair SCSI loop cable included in cable kit e DLT or Ultrium HVDS online drive repair SCSI loop cable included in cable kit Slave controller for all models except Model 2 20 see page 6 18 for more information N A Vacant card slot cover Remote management card assembly see page 6 18 for more information e Low Voltage Differential SCSI LVDS library controller e High Voltage Differential SCSI HVDS library controller See page 6 18 for more information on card replacement 10 e Standard performance HVDS Fibre Channel board e Standard performance LVDS Fibre Channel board e High performance HVDS
22. on the sides of the library and slide the library between the upper and lower sets of mounting rails Remove the lifting straps once the library is partially installed Save these straps for future use Figure 2 7 Lifting Straps Chapter 2 2 15 Figure 2 8 CAUTION Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 e Model 4 40 and Model 6 60 Use a mechanical lift that is rated to the weight of the library and follow the steps below to install the library a Break away the edges of the packing material at the bottom of the library b Use the straps to ease the library onto an appropriately rated mechanical lift Use the lift to raise the library so that it aligns with the bottom rails c Slide the library onto the lower rails Have at least one person guide the library from the front and one person pull the library from the back using the vertical handle Figure 2 8 d Remove the lifting straps once the library is partially installed Save the straps for future use Library Installation Do not push the library from the front Use the handle shown in Figure 2 8 DO NOT pull on the handle s located on the back of the power supply or drive modules 2 16 Chapter 2 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 WARNING Do not move the library without additional help and or an appropriately rated lift device Model
23. problem Check to see if all solenoids are working on a level Do this by listening for the solenoids to close and try opening the drawers after power up Remember to make sure that the drawers are not key locked and can be opened when the library is powered off If both solenoids do not activate suspect the fuse of being opened and replace both solenoid and sensor cable assemblies at that level and then replace the board on that level library interface or slave controller Ifonly one solenoid on a level is operating the fuse is intact Only replace the failing solenoid cable assembly 5 46 Chapter 5 Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator e The front panel is fused both on the library controller and the front panel Ifthe short is on the front panel board replacing the front panel assembly will fix the problem Ifthe problem is a short elsewhere a fuse on the library controller will open On a single level library the power for the front panel comes from library controller into the mother board and then into the front panel cable On multi level libraries this is also true but additionally power goes up the interconnect cable s to the next level mother board s and to the next level s front panel cable Consequently on a multi level library the front panel power is present on all mother boards interconnect cables and front panel cables
24. t toimenpiteit Liit nt kortin saa huoltaa ainoastaan sen huoltamiseen koulutettu henkil Tiedot optisella liit nt kortilla k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 850 nm Teho 0 3 mW Turvallisuusluokka Luokan 1 laser Appendix B B 7 9 E h lt E E a P vo 9 lt Safety and Regulatory Information Regulatory Information English Translation of Finnish Statement LASER SAFETY CLASS 1 LASER PRODUCT An optical interface card can be installed to the HP DLT Tape Library Systems for data transmission This optical interface card contains a laser source which transmits communication signals through an optical fibre connected to the interface card Under normal operating conditions the optical interface card is a safe class 1 laser product for the user The user cannot be exposed to radiation exceeding the safety class 1 when using the system according to the instructions given in the user s manual The laser safety class of the optical interface card was defined in accordance with the standard EN 60825 1 1994 WARNING The use of the product otherwise than specified in the user s manual may expose the user to laser radiation exceeding safety class 1 There are no user serviceable parts on the optical interface card The interface card may be serviced by qualified service personnel only Information about the radiation characteristics of the laser d
25. 16 and Appendix A for more information Chapter 5 5 29 Errors and Troubleshooting Troubleshooting Common Problems Table 5 15 Troubleshooting Table Problem Solution The library s power failed while a tape was in the drive and did not return to the ready state after the power came on Check that the LEDs on the back of the library are on and the fans are turning Power cycle the library One of the redundant power supplies is not functioning properly Check the LEDs on the power supplies to identify the one that may be at fault see page 5 14 Exchange the power supply with another supply on a different level to determine if the individual power supply or the entire power supply module is at fault See page 6 58 No display messages appear Make sure the power cord is connected Make sure the power switch is on Check that the LEDs on the back of the library are on and the fans are turning Power cycle the library Try to access the library via the web page 4 10 For multi level libraries swap power supplies See page 5 39 Tape Movement An error message appears after inserting the magazine or loading tapes Verify that tapes are inserted correctly in the magazine See page 3 8 Verify that the correct tape type is used Cannot load tape into the drive Ensure the tape type matches the drive type Tape stuck in transport Run the Em
26. 2 37 test backup 2 46 time zones 4 28 tip rating 2 6 transport assembly model 12 140 6 35 6 45 trim brackets 2 19 troubleshooting error states 5 16 5 27 error types 5 16 library performance 5 33 network monitoring 5 33 power diagnostics 5 44 soft errors 5 17 without front panel 5 39 troubleshooting table of 5 29 U Ultrium drive 1 16 interface types 1 16 media formatted capacity 1 17 specifications 1 16 Ultrium media specifications 1 16 unpacking the 12 140 library 2 22 2 26 unpacking the library 2 22 2 26 upgrading firmware 6 68 6 70 UTC Glossary 4 UTC See coordinated universal time zones for setting date and time V VCCI statement B 9 verify the connection 2 46 verifying configuration 2 46 verifying installation running test backup 2 46 vertical lift assembly removing 6 46 replacing 6 46 viewing window 2 20 1 4 4 40 1 5 6 60 1 6 WwW web based library administrator Glossary 4 weight reducing for installation 2 15 wide SCSI Glossary 4 world time zones 4 28 world wide node name 4 17 world wide port name 4 17 Z zones time 4 28 zoning and tape libraries 4 24 in communication management 4 24 Index
27. 30 with slot 21 at the front 8 Front panel LED 9 Door 4 with lock slots 31 40 with slot 40 at the front Power standby switch oOo AIVI N e Front panel display Chapter 1 1 5 Lr 3 E lt lt I s Library Overview Library Model 2 20 4 40 and 6 60 Overview Figure 1 3 Model 6 60 Library Front Panel Door 6 with lock slots 51 60 with slot 60 at the front 1 6 1 Door 1 with lock slots 1 10 with slot 1 at the front 7 Front panel display 2 Door 2 with lock slots 11 20 with slot 20 at the front 8 Viewing windows 3 Door 3 with lock slots 21 30 with slot 21 at the front 9 Soft keys 4 Door 4 with lock slots 31 40 with slot 40 at the front 10 Front panel LED 5 Door 5 with lock slots 41 50 with slot 41 at the front 11 Power standby switch 6 Chapter 1 Library Overview Library Model 2 20 4 40 and 6 60 Overview T 3 g lt lt o i Library Back Panel Figure 1 4 Model 2 20 Back Panel Features 1 Vacant slot 4 Fibre Channel interface card optional 2 Remote management card 5 Power supply 3 Library controller card 6 Product information labels Chapter 1 1 7 Library Overview Library Model 2 20 4 40 an
28. 5 Slave controller card Power supply 3 Library controller card 6 Library expansion card Product information labels 6 20 Chapter 6 Removing and Replacing Parts Removing and Replacing Drive Modules Removing and Replacing Drive Modules Level of Difficulty 2 Easy to Moderate A drive module may be replaced in either of the following situations The library is powered off during drive replacement and the SCSI bus chain is disconnected e The library is connected to the host and the backup software can access the functional drives Though drives can be replaced without disabling or interrupting most functions of the library this feature must be supported by the backup software If you download new drive firmware power cycle to activate the new firmware NOTE If you are adding Ultrium drives to an existing DLT library download firmware first before you install the drive Drive Replacement Overview These steps are documented in more detail on the following pages Determine which drive has failed if you are replacing a failed drive Unload a tape from the drive if possible Take the drive module offline or power off the library Remove the drive module Insert and connect the new drive module ao fF OW NY PR Bring the drive back online Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D NOTE Ifthe new drive has a different firmware revision than the drives tha
29. 5 33 powering on 2 46 specifications 1 14 1 15 unpacking 2 22 2 26 library configuration 4 3 library controller card location 2 20 1 7 4 40 1 8 6 60 1 9 library information 4 29 library information menu hard error log 4 29 identity 4 29 odometer 4 29 recovered soft error log 4 29 retrieving information 4 29 library models 1 3 library problems 5 29 library status 3 3 lift mechanical 4 40 and 6 60 installation 2 16 lifting straps using for 2 20 2 15 location clearance needed 2 4 location criteria 2 4 2 5 logs drive and media 5 27 low voltage differential SCSI interface and terminators 2 28 2 37 LVDS 5 10 Index Index LVDS See low voltage differential SCSI interface and terminators M MAC address Glossary 3 magazine Glossary 3 drawer 2 21 loading DLT media 3 11 loading tapes 3 9 loading Ultrium media 3 10 removing and replacing 3 8 magazine access Glossary 3 mailslot Glossary 3 access 3 8 3 12 configuration 4 7 mailslot settings 4 9 mailslot configuration 4 9 magazine 4 9 mailslot drawer 4 7 mechanical lift 4 40 and 6 60 installation 2 16 media DLT cartridge life 1 19 loading into magazine 3 11 Ultrium cartridge life 1 17 loading into magazine 3 10 media specifications Ultrium 1 16 media types 5 35 menu trees service 3 7 Model 12 140 front and back overview 1 10 model 12 140 cable connections 2 37 2 43 connecting and powering on
30. 61H A drive reported a hardware error Replace the drive during powerup 98 62H Drive did not recover during e Power cycle power fail recovery 99 63H Transport is in an unknown state Power cycle 100 64H Unable to move expected e Power cycle translate distance 101 65H Drive rejected the load of a tape e Retry loading tape m O 102 66H Command sent to drive timed out Retry command o o 103 67H Drive controller module hardware Power cycle L3 failed 104 68H Drive controller module is busy e Retry command Appendix A A 19 Error Code and Qualifier Reference Library Error Codes Table A 2 Error Code Qualifiers Decimal Hex Description Recovery Method Error Error 105 69H Drive communications error e Power cycle 106 6AH Command sent to drive failed e Retry command 107 6BH Drive command is in progress e Wait until command completes 108 6CH Command sent to drive controller Retry command module timed out 109 6DH Drive controller module is single e Power cycle sourced 110 6EH Status of the drive controller e Power cycle module is unknown 111 6FH Drive controller module is missing Power cycle from I2C bus A 20 Appendix A Safety and Regulatory Information 9 E h ct lt E E a J vo g lt Safety and Regulatory Information Declaration of Conformity for Library Model 2 20 Declaration o
31. AL Fibre Channel Arbitrated Loop compatible topology RMC interface e RJ45 standard network connector e 10 100 Base TX network port Chapter 1 Library Overview Technical Specifications Table 1 6 Unique Library Specifications Capacity MTBF Power Weight Weight native library only Consumption net packaged Model 4 100 DLT 4 TB Typical 425W 213 kg 275 kg 55 000 hours HP Ultrium 10 TB Max 450W 470 lbs 605 Ibs Model 6 100 DLT 4 TB Typical 565W 222 kg 284 kg 55 000 hours HP Ultrium 10 TB Max 600W 490 lbs 625 lbs Model 6 120 DLT 4 8 TB Typical 590W 263 kg 325 kg HP Ultrium 12 TB 90000hour Max 625W 580 Ibs 715 Ibs Model 6 140 DLT 5 6 TB Typical 615W 304 kg 365 kg 45 000 hours HP Ultrium 14 TB Max 650W 670 lbs 805 lbs Model 8 140 DLT 5 6 TB Typical 755W 313 kg 374 kg 45 000 hours HP Ultrium 14 TB Max 800W 690 lbs 825 lbs Model 10 140 DLT 5 6 TB Typical 895W 322 kg 383 kg 45 000 hours HP Ultrium 14 TB Max 950W 710 lbs 845 lbs Model 12 140 DLT 5 6 TB Typical 1035W 331 kg 392 kg 45 000 hours HP Ultrium 14 TB Max 1100W 730 lbs 865 lbs Chapter 1 r 3 o lt lt I s i Library Overview Drive and Media Specifications Drive and Media Specifications Table 1 7 Ultrium Drive Specifications Description HP Ultrium P
32. Chapter 6 6 43 CAUTION Figure 6 23 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only 2 When the transport assembly is level with the top of the library lower it to the bottom of the library Re installing the Bottom Module 1 After servicing the product gently push the bottom library module into the cabinet until it aligns with the module above it 2 Turn the service handle clockwise to begin raising the module while you are holding the module flush against the cabinet 3 When the bottom module is one inch from the module above it check to ensure the guide pins are aligned with the holes on the upper module You can check alignment by looking through the front viewing windows Figure 6 23 To prevent damaging the library ensure the modules are aligned with the guide pins 4 After ensuring the modules are aligned continue turning the service handle clockwise until the modules are engaged and you feel resistance Checking the Module Alignment 6 44 Chapter 6 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only Reassembling the Library After replacing the transport assembling and reconnecting the modules complete the following 1 Reattach the interconnect cable between the bottom two modules see Figure 6 18 on page 6 39 2 Replace the screws that secure the retainer brackets on the bottom modul
33. Expansion Card LED Errors and Troubleshooting Diagnosing Problems Ready LED Color Description Yellow Powering up hardware error or card located on an unsupported level of the library Green Card is ready Flashing Indicates internal library Green communication bus activity Off Power has been lost on level 1 or there is a hardware error on the library expansion card Chapter 5 5 7 m e 7 Qo E fe c tex D 7 gt e E o Errors and Troubleshooting Diagnosing Problems Table 5 4 Remote Management Card LEDs 1 Ready LED Color Description Yellow Powering up failed power on test or fatal error was detected during operation Green Card passed power on test Card ready 2 Link LED Color Description Green Indicates valid network connection 3 Activity LED Color Description Flashing Indicates transmission Green activity by the card s Ethernet port 5 8 Chapter5 Errors and Troubleshooting Diagnosing Problems Table 5 5 HVDS Library Controller Card LEDs 1 Controller LED Color Description on D e Flashing Green Controller needs firmware Yellow In the process of powering up Yellow flash Controller failed power on test Q Green Ready 2 SCSI LED Color Description Yellow Error single ended SCSI device attac
34. Fibre Channel board e High performance LVDS Fibre Channel board See page 6 18 for more information 6 6 Chapter 6 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Table 6 2 Description of Front and Back FRUs Call FRU Description out ID 11 N A RFI front panel display shield Includes two 6 32 x 25 screws 12 22 Front panel display Uses 6 32 x 1 0 screws to attach see page 6 63 for more information 13 N A Quartz gray display window frame and viewing window see Figure 6 36 on page 6 64 Uses 6 32 machine screws to attach 14 N A Quartz gray viewing window assembly Uses 6 32 screws to attach See Removing and Replacing the Front Panel Display on page 6 63 15 N A RFI viewing window shield 16 N A Fibre Channel GBIC Only used on standard performance Fibre Channel boards 17 59 e External 68 pin daisy chain cable e External VHD daisy chain cable 18 N A Fibre Channel cable 19 N A e Fast wide SCSI terminator e SCSI LVDS terminator 20 59 SCSI interface cable Chapter 6 6 7 Ps D 3 s 5 e Ps E D 9 5 amp R D 3 D Exploded Views of Replaceable Parts FRUs Cosmetic and Sheetmetal FRUs Removing and Replacing Parts Cosmetic and Sheetmetal Exploded View 1 of 2 Figure 6 2 Chapter 6 6 8 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs
35. From the Drive and Tape Operations menu select Clean Drive 2 From Choose Cleaning Slot use the or 4 key to select the slot location of the cleaning tape Refer to the front panel display or Front Panel Overview on page 3 3 for a list of the slot numbers Select OK 3 Using the or keys select the number of the drive to be cleaned Refer to front panel display Library Back Panel on page 1 7 or the label on the back of the library for drive numbers Select Clean When the cleaning process is complete the cleaning cartridge will be returned to the original slot location If the cycle failed the screen will display the appropriate status information See Cleaning a Drive on page 3 16 to identify the problem 3 16 Chapter 3 r o 5 ts lt gt 93 3 gt 7 z 2 0 fe E Library Administration 4 1 Library Administration Chapter Overview Chapter Overview This chapter describes the following 4 2 Configuring the Library Enabling and Changing the Password Configuring the Mailslot Configuring the Remote Management Card Configuring the Library for Fibre Channel for versions of firmware 1 14 and lower Setting SCSI IDs Setting the Date and Time Retrieving Library Information Running Service Diagnostic Tests Chapter 4 Configuring the Library Main Menu gt Service gt Change Configuration Library Administration Conf
36. Green Library or drive is active Amber Library is partially available and idle see page 5 19 Flashing Amber Library failed see page 5 24 5 4 Chapter5 Table 5 1 1 Vacant slot 2 Remote management card 3 Library controller card 4 Fibre Channel interface card optional Slave controller card Library expansion card Empty drive bay 0 o 1 O Ct Power supply standard or redundant Product information labels Chapter 5 Library Back View Model 12 140 shown Q0 amp Q0 gt 29 Q0 G Yo 2 Q0 amp 29 Errors and Troubleshooting Diagnosing Problems 5 5 Buljooysejqnoiy 9 s4013 Errors and Troubleshooting Diagnosing Problems Table 5 2 Slave Controller LED Ready LED Color Description O P 3 a Yellow Default mode on power up Will remain in this state until board completes initialization Green Slave controller board is ready 69 3 5 6 Chapter 5 Table 5 3 Library
37. Model 12 140 only c Remove the other side panel using the same procedure 3 Remove the cosmetic panel from the bottom of the library Remove the T 20 screws on each side of the panel and pull it straight out Removing the Cabinet Side Panels 6 36 Chapter 6 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only 4 Disconnect the power cord from the lowest library module and from the wall outlet 5 Using ESD precautions anti static mats and wrist straps remove the side panels on the library by following these steps Remove the T 10 screw that secures the side panel that is closest to the front of the library Slide the panel to the right and then pull it out from the library Remove the two T 10 screws that secure the side panel that is closest to the back of the library Slide the panel to the left and then pull it out from the library Figure 6 17 Removing the Library Side Panels V VN NN YH a 7 YM I y EN NON MWM 7 V YW X v 7 d ag _7f _ 7 n HL 31 Si OTE j M Va um Chapter 6 6 37 Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D Removing and Replacing Parts Removing and Replacing the Transport Assembly for Mo
38. Panel Overview Front Panel Display Conventions The front panel displays icons and text that provide library drive and tape status information It also uses text prompts and warnings to guide you while making changes The soft key labels vary between screens Use the key immediately below the label to execute the desired function Front Panel Status Information Home Screen Figure 3 1 shows a typical Home screen view using Model 12 140 as an example Model 12 140 Home Screen LIBRARY READY Tike 803951 5H AI5632 H3 T 3 e lt O ge 2 f y e i 7 4 CX3905 3p BKF048 Ero 615635 E 2 600229 AHUT 39 Tg e 8 CC7512 The Home screen shows the following e Statement indicating the general condition of the library Drive and tape status Tape bar code if applicable Main option to go to the Information Operations Administration and Service menus Icon option to display the status bar icons with a description Chapter 3 3 3 Figure 3 2 Library Operations Front Panel Overview e An icon that indicates the general status of the library This icon may display a reverse video reminder icon background reverses to black when there has been a change in the status of the library Select this key to obtain more information about the library e Mail option to access the mailslot e Map option to
39. SCSI cable s with 68 pin connectors used for LVDS and HVDS SCSI HVDS High voltage differential 68 pin SCSI terminator terminator SCSI LVDS Low voltage differential 68 pin SCSI terminator terminator SCSI jumper 68 pin cable that connects the library controller to a drive cable SCSI VHD cable Used for Fibre Channel configurations with the high performance board Fibre channel cable Optical short wave cable 16 meters that connects the Fibre Channel card to the host hub or switch Fibre channel GBIC Connects the Fibre Channel cable to the hub switch or host used on the standard performance Fibre Channel board Power cord s Localized power cord s Tape cartridge Tape cartridges included for data backup Cleaning Cleaning cartridge used when cleaning a drive cartridge Label kit 25 bar code labels for data tapes 5 bar code labels for cleaning tapes and reordering information Chapter 2 2 3 r oy o lt 5 o ri E El Library Installation Choosing a Location for Models 2 20 4 40 and 6 60 Choosing a Location for Models 2 20 4 40 and 6 60 Choose a location that meets the following criteria Table 2 2 Location Criteria Room temperature 10 35 C 50 95 F Power source AC power voltage 100 127 V or 200 240 V Auto selecting Line frequency 50 60 HZ LAN connection Locate the library near a LAN co
40. SETTINGS including the addressing assignment method hard or soft and the AL PA for loop connections Select MORE 6 A message displays information for the FUTURE SETTINGS This allows you to input the addressing assignment method and AL PA that you want to use at a later time without affecting your current connection Changes to the FUTURE SETTINGS will take effect on the next power up or board reset For multi level libraries settings can be changed simultaneously for each level of the library by changing the FUTURE SETTINGS and then power cycling the library The default addressing is hard addressing with auto select enabled Hard addressing allows you to set and maintain a fixed address but may result in address conflicts Soft addressing looks for an unused address on every power cycle so the address might change Since AL PAs can change with soft addressing some backup software applications may have difficulty locating the library in this mode Check the backup software documentation to ensure soft addressing is supported before selecting this mode Chapter 4 4 19 Lr o E lt gt Q 3 E e E NOTE NOTE Library Administration Configuring the Library for Fibre Channel for firmware revisions greater than 1 14 e Ifyou selected hard addressing for a loop connection select the AL_PA fixed address or choose auto select Auto select is an option under hard addressi
41. Time 5 Press OK to save your changes Press Quit to exit this menu and not save your changes NOTE The time does not automatically adjust for time changes like daylight savings time Chapter 4 4 27 Library Administration Setting the Date and Time Table 4 6 World Time Zones UTC 12 Eniwetok Kwajalein UTC 11 Midway Island Samoa UTC 10 Hawaii UTC 9 Alaska UTC 8 Pacific Time US and Canada Tijuana UTC 7 Mountain Time US and Canada Arizona UTC 6 Central Time US and Canada Saskatchewan Mexico City Tegucigalpa UTC 5 Eastern Time US and Canada Bogota Lima UTC 4 Atlantic Time Canada Caracas La Paz UTC 3 Brasilia Buenos Aires Georgetown UTC 2 Mid Atlantic UTC 1 Atlantic Ocean UTC Great Britain Lisbon Monrovia Casablanca UTC 1 Berlin Stockholm Rome Bern Brussels Vienna Paris Madrid Amsterdam Prague Warsaw Budapest UTC 2 Athens Helsinki Istanbul Cairo Eastern Europe Harare Pretoria Israel UTC 3 Baghdad Kuwait Nairobi Riyadh Moscow St Petersburg Kazan Volgograd UTC 73 30 Tehran UTC 4 Abu Dhabi Muscat Tbilisi UTC 44 30 Kabul UTC 5 Islamabad Karachi Ekaterinburg Tashkent UTC 45 30 Bombay Calcutta Madras New Delhi Colombo UTC 6 Almaty Dhaka UTC 7 Bangkok Jakarta Hanoi UTC 8 Beijing Chongqing Urumqi Hong Kong Perth Singapore Ta
42. abort the download while it is in process The hash marks will indicate the download status except the first 40 seconds when no status can be indicated If the FTP download fails the FTP client almost always reports Error in Input File This message is part of the FTP protocol and not the file itself Try the put command again Check that the host or host software has not reserved the library over SCSI Use the FTP procedure to download firmware 1 Close the browser interface 2 Power cycle the library 3 At the DOS prompt type ftp your card s IP address 4 Atthe user prompt type download 5 At the password prompt enter the administration password the same password used for the library 6 At the ftp prompt type bin 7 At the ftp prompt type hash hash marks will indicate the ftp download status 8 At the ftp prompt type put firmware file path name firmware chunker 9 When the download is complete and the prompt returns type bye 10 The library will reboot itself using the newly downloaded firmware This process will take a few minutes Chapter 5 5 37 m u 7 Qo D Oo gt fo 3 Figure 5 2 Errors and Troubleshooting Troubleshooting Common Problems Damaged DLT Tapes Repeated drive failures may indicate defective tapes Tapes need to be inspected if they have been dropped damaged or used with a drive th
43. access information about the drive and tape slots Icons All screens except the Home and Map screens show a status bar that summarizes library and drive status Figure 3 2 The status bar shows a reverse video reminder icon background reverses to black for drive or library errors that have been entered in the drive log or hard error log You may clear this reminder by viewing either the Drive Log or Library Hard Error Log screens The library s reverse video reminder will also be set if the library s partial availability status changes see Partial Availability State on page 5 19 You can clear this reminder by viewing the Library Status screen by selecting the center icon button on the Home screen Status Bar from Main Menu Screen BED 6 7 2 a e Status Bar Main Menu 1 Information 2 Operations 3 Administration 4 Service A Es B 3 4 Chapter 3 Library Operations Front Panel Overview Table 3 1 Drive Icons d Power is off Online Failed offline Full and idle le M Needs to be cleaned p Unloading a tape gm Offline bh Seeking data on a tape op Failed online Writing data to a tape Tape is cleaning a drive Rewinding a tape Tape is write protected Reading a tape Empty Oo Erasing a tape e Loading a tape Table 3 2 Library Icons WV Failed Partially available Healthy Sensor Open E um used i
44. amp k D 3 D Chapter 6 6 11 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Internal FRUs Exploded View of Internal FRUs 1 of 2 Figure 6 4 Chapter 6 6 12 Table 6 5 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Description of Internal FRUs 1 of 2 Call out FRU ID Description 1 N A Back gear rail without stop for multi level libraries Install this part by removing all drives and installing the rails from the back of the library Two 6 19 x 5 screws secure the top and bottom of the rail to the library chassis On the lowest library level you will have to remove the transport assembly to access this part see Accessing the Side Panels for Service on page 6 35 N A Front gear rail without stop for multi level libraries Install this part by removing the viewing window from the front of the library Two 6 19 x 5 screws secure the top and bottom of the rail to the library chassis On the lowest library level you will have to remove the transport assembly to access this part see Accessing the Side Panels for Service on page 6 35 N A Back gear rail with stop packaged with front and upper gear rails and accessed by removing the drives N A Front gear rail with stop packaged with back and upper gear rails and accessed by removing the front viewing window N A Left mag
45. and Qualifier Reference Library Error Codes Table A 2 Error Code Qualifiers Decimal Hex Description Recovery Method Error Error 12 0CH Plunge control system detected an Power cycle PRESS e Clear the transport path 13 0DH Plunge control system timed out e Power cycle 16 10H Plunge control system detected an Power cycle unknown error 19 13H Transport control system detected e Power cycle an unknown error 20 14H Transport control system detected Clear the transport path an over voltage 21 15H Transport control system detected Power the unit down Borer Ione e Clear the transport path 22 16H Transport control system detected Power cycle paca e Clear the transport path 24 18H Vertical control system failed to e Power cycle detect a hardstop 25 19H Plunge control system failed to Run Recalibrate Library test detect a hardstop e Power cycle 26 1AH Transport control system failed to Run Recalibrate Library test detect a hardstop e Run Test Lateral Encoder test m 27 1BH Vertical control system not e Run Recalibrate Library test S initialized 9 G 28 1CH Plunge control system not Run Recalibrate Library test LZ initialized 29 1DH Transport control system not Run Recalibrate Library test initialized Appendix A A 15 Error Code and Qualifier Reference Library Error Codes Ta
46. can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and receiver c Connect the equipment into an outlet on a circuit different from that to which the receiver is connected or d Consult the dealer or an experienced radio TV technician for help Change or modification of this equipment not expressly approved by Hewlett Packard could void the user s authority to operate this equipment Only use the cables connectors power cords and accessories supplied with this equipment or expressly approved by Hewlett Packard Storage Systems Division October 2000 Greeley Colorado USA For Regulatory Compliance Information ONLY contact Australian Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackbum Victoria 3130 Australia European Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department TRE Herrenberger Strasse 130 D 71304 Boblingen FAX 49
47. cece 1 11 Model 2 20 4 40 and 6 60 Library Specifications 0 c eee eee 1 12 Model 2 20 4 40 and 6 60 Physical Specifications 0 0 eee eens 1 13 Model 12 140 Specifications eea et PETERE PEE eee hn 1 14 Drive and Media Specifications 0 00 ccc eee nee nns 1 16 Cable Specifications eoe eR a ee he BEE ee ae ee EE 1 20 SCSLIGCablesco sind had e vede e eem Ro e A ae eat 1 20 Fibre Channel Cables 0 0 0 ccc een teen eens 1 20 2 Library Installation Chapter Overview ond obstet Ne T dope LUE E RUIN Eas tee hed dyed eae eee 2 2 Identifying Product Components 0 0 eee nee eens 2 3 Choosing a Location for Models 2 20 4 40 and 6 60 0 0 0 0c cee 2 4 Choosing a Location for Model 12 140 0 0 0 0 ccc cee eee nae 2 5 Installing a Stand alone Library into a Rack 0 ccc ees 2 7 Installing the Library into a Rack for Model 2 20 4 40 and 6 60 2 9 Tools and Parts 54d esa Ade rm Ge a c qe a tite ee 2 9 Rackmounting the Library 0 00 ccc een een eens 2 11 Installing the Library for Model 12 140 Only 0 0 cen 2 22 Unpacking the Library 1 0 0 0 EAEE eee nn 2 22 TOOIS ip es scutansielen Pas dE eae E Fal ee MasDE eae te WE he e EE 2 22 Pr ced te ese pach ang PAS De sn det spen eee ORI e es ad 2 22 Preparing the Host for Installation 0 0 ee ee 2 27 Connecting and Powering on the Library for Models 2 20 4 40 a
48. codes Deleted sequence micro move numbers since they are only used in house WARNING CAUTION NOTE TIP Typographical Conventions and Terms Keycap Menu choices and screens on the library Soft Key Soft key buttons to press Computer Output Host and SCSI commands Indicates the menus you need to enter on the library front panel Main Menu gt Operations gt Drive Operations Warnings call attention to a procedure or practice that could result in personal injury if not correctly performed Do not proceed until you fully understand and meet the required conditions Cautions call attention to an operating procedure or practice that could damage the product if not correctly performed Do not proceed until you understand and meet these required conditions Notes explain significant concepts or operating instructions Tips provide hints or shortcuts for a procedure For the purpose of this documentation we will use the term Model 12 140 to indicate all library models that are five library levels and higher These models include 4 100 6 100 6 120 6 140 8 140 10 140 and 12 140 In This Manual Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Appendix A Appendix B Glossary Library Overview Describes the library models for all libraries in this family front panel overview back panel overview and specifications Library Instal
49. condition e Repositioning a tape or magazine Upgrading firmware Replacing a FRU Replace FRUs in the order listed Test after each FRU replacement to determine when the error condition is resolved A 2 Appendix A Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 0 00H Error code not set e Power cycle the library Observe the LEDs on the back of the library controller card and then review the LED strategy in Using Library LEDs to Diagnose Status on page 5 4 1 8 01H Failed library 01h through 08h are controller tests These 08H controller self test errors are possible only on power up e Power cycle the library Observe the LEDs on the back of the library controller card and then review the LED strategy in Using Library LEDs to Diagnose Status on page 5 4 e Ifthe failure persists replace the library controller card 9 09H Failed translate Cannot translate the transport motor test ND e Check for a possible obstruction in the transport pathway and remove it The umbilical cable may be faulty Figure 6 13 on page 6 31 e Ifthe transport moves a little but cannot fully rotate around the assembly a faulty motor is indicated 10 OAH Failed vertical Occurs when trying to sense if the transport motor test assembly moves vertically If the assembly does not mov
50. connected to the host computer 2 Power off the host If the host is connected to a network check with the system administrator before turning off power 3 Connect a 68 pin SCSI cable from the top connector of the library controller to the host Use SCSI cables and HVDS differential terminators for high voltage SCSI interfaces Use SCSI cables and LVDS differential terminators for low voltage SCSI interfaces The label on the library controller indicates high or low voltage 4 Connect a jumper cable from the bottom connector of the library controller to the first left drive module Daisy chain that drive module to the second right drive module Chapter 2 2 37 WARNING NOTE Library Installation Connecting and Powering on the Library for Model 12 140 5 For the upper levels of the library a Daisy chain the drive modules on each level by connecting a jumper cable from the left drive module to the right drive module b Connect a SCSI cable from the left drive module to the host 6 Add the appropriate terminators to the remaining SCSI connectors 7 Connect the remote management card see Configuring the Remote Management Card on page 4 10 Note the high leakage label on the back of the library before connecting power to the library The AC power cord is the library s main AC disconnect device and must be easily accessible at all times 8 Connect the power cord from the power distributio
51. elssseeeeee ees 6 46 Replacing the Vertical Lift Assembly lslseleeee nes 6 46 Removing and Replacing the Motherboard 0 0 00 cece eee eee nes 6 48 Removing the Motherboard 0 6 48 Replacing the Motherboard 0 c ccc cee eee eens 6 55 Removing and Replacing the Power Supply 00 cece eee 6 56 Removing the Power Supply 0 0 cece een teen eens 6 56 Replacing the Power Supply 0 0 0 0 0 cece cee n 6 57 Removing and Replacing the Redundant Power Supply Ln 6 58 Replacing Individual Redundant Power Supply Units 0005 6 58 Replacing the Redundant Power Supply Module 0 0000 eee eee 6 59 Removing and Replacing the Power Distribution Unit for Model 12 140 only 6 61 Removing and Replacing the Front Panel Display lees 6 63 Removing the Front Panel Display 0 cece eens 6 63 Replacing the Front Panel Display 0 0 ccc eee ees 6 64 Removing and Replacing a Cosmetic Door 0 0c 6 66 Removing a Cosmetic Door Face 0 00 c eee nes 6 66 Replacing a Cosmetic Door 0 0 0 0 ec eee hn 6 66 Upgrading Firmware ii 22 is dac eds wee aw e Sea Rea ege us 6 68 Checking the Firmware Revision 0 cece eee eh 6 68 Using the Remote Management Card library firmware only LL 6 69 Using a Firmware Upgrade Tape drive firmware only l
52. entry Use the Older or Newer keys to select an entry Recovered Soft Error Displays a history of recovered errors Log Returns a message indicating that there page 5 24 are no soft entries or supplies an error entry Use the Older or Newer keys to select an entry Odometer Displays the count of transport moves Identity Displays the library s serial number 4 30 Chapter 4 Library Administration Retrieving Library Information Drive Information Main Menu gt Information gt Drive Information 1 From the Drive Information menu use the or keys to select the desired drive module 2 Select OK to display and select one of the following options Event Log Displays significant events for the selected drive position including drive errors drive media events page 5 27 online offline transitions and drive cleaning The Event Log is still available after a drive module has been removed e Odometer Displays a count of cumulative power on hours and drive loads e Identity Displays the drive type serial number and firmware revision tey o lt gt Q 3 2 9 fe E Configuration Information Main Menu gt Information gt View Configuration From the View Configuration menu you can view information about e Password enabled status e Mailslot configuration e Network access configuration e SCSI ID ass
53. fe E Main Menu Administration gt Change Configuration gt Network Access 4 If you would like to use DHCP BOOTP to configure your remote management card select Yes See Dynamic Host Configuration Protocol DHCP or BOOTP on page 4 11 Amessage will display to confirm your configuration through DHCP BOOTP or alert you if DHCP BOOTP failed e Ifsuccessful note the IP address and skip to step 9 If DHCP BOOTP was not successful or if you do not want to use DHCP BOOTP contact your system administrator to obtain an IP address subnet mask and gateway address Continue with step 5 Chapter 4 4 13 NOTE NOTE NOTE Library Administration Configuring the Remote Management Card The MAC address is unique to each remote management card and is used for identification This address cannot be configured To successfully use BOOTP from the library the system administrator must first configure the BOOTP server using the MAC address See BOOTP on page 4 11 5 Enter the IP Address Use the key to change the number Use the gt key to move to the next number Use the Down key to move to the next address 6 Enter the subnet mask using the same procedure 7 Enter the gateway address 8 Press OK when complete to save the changes or press Quit to exit the menu and not save the changes A message will display to confirm the changes you hav
54. is in a partial availability state due to a firmware mismatch new firmware must be downloaded to resolve the condition Check your current firmware revisions by following these steps 1 Ensure the library is powered on 2 Use the following menu from the front panel Main Menu gt Information gt Firmware Revisions 3 From the Firmware Revisions menu use More to view the drive firmware revisions 6 68 Chapter 6 Removing and Replacing Parts Upgrading Firmware You can also check your current firmware revisions from the remote management card 1 Enter the IP address of the remote management card into the web browser to launch the Web Based Library Administrator pages see Configuring the Remote Management Card on page 4 10 2 Select the Report tab 3 Scroll down to the Firmware Revisions section of the page to view your library and drive firmware revisions NOTE Ensure that your backup software does not SCSI reserve the library as this can prevent a firmware download Using the Remote Management Card library firmware only NOTE These firmware files must be loaded onto the local host computer before downloading firmware All library components except drives can be easily downloaded from the remote management card 1 Once the library is configured for network access enter the IP address within your web browser to launch the Web Based Library Administrator page
55. is terminated and properly cabled Ensure the terminator is compatible with the library HVDS LVDS or single ended SCSI Check that the library is recognized on the operating system see page 2 46 Power cycle the library After the library is powered on power on the host If using Fibre Channel make sure you powered on the devices in this order switch hub library and host s 5 32 Chapter 5 Errors and Troubleshooting Troubleshooting Common Problems Table 5 15 Troubleshooting Table Problem Solution Network Monitoring The RMC Web Based e Check your computer s display settings For best results Library Administrator make sure the display resolution is set to 800 x 600 and interface is slow in the color palette is set to 65535 colors or higher updating the web pages or does fot display clearly To speed up the display of pages be sure to bypass proxies for local access by listing the domains to exclude in the Connections Advanced page of the browser options e Check your browser s caching options to ensure the browser is looking for newer versions of the stored pages Cannot navigate through e Do not use the Back or Forward buttons on the browser the RMC Web Based to navigate Instead use the tabs and buttons on the Library Administrator actual interface page interface Library Performance HP UX hosts respond Check the SCSI IDs of all devices on the host to ensure
56. jumper cable from the left drive module to the right drive module b Connect a SCSI cable from the left drive module to the host 2 28 Chapter 2 Figure 2 20 Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 6 Add the appropriate terminators to the remaining SCSI connectors 7 Connect the remote management card to the LAN see Configuring the Remote Management Card on page 4 10 8 Connect a power cord to each power supply module on all levels 9 Power on the library by pressing the power standby switch in the bottom right corner m 3 z E lt 5 a 5 E El After the power up test completes takes several minutes you will see the default Home Screen on the library s front panel see Front Panel Overview on page 3 3 10 Power on other peripherals and then the host Model 2 20 SCSI Cable Connections Host user configured SCSI cable with 68 pin connectors Remote management card LAN connection Jumper cable with SCSI 68 pin connectors ol AI wl N HH Appropriate 68 pin terminator Chapter 2 2 29 Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 Figure 2 21 Model 4 40 SCSI Cable Connections
57. lt 5 a 5 E El Your Fibre Channel interface type standard or high performance is dependent on the drive technology in your library To identify whether you have the high performance or standard performance Fibre Channel interface see page 5 11 The Fibre Channel printed circuit boards may contain a laser system GBIC or GLM module that is classified as a Class I Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser products The compliance statement is located on the module 6 Power on the hub or switch if present 7 Connect the power cord s from the library to a grounded power receptacle and power on the library The standby switch is recessed on the front of the library 8 After the power on test completes go to the front panel to configure the library for Fibre Channel See page 4 16 or page 4 18 for more information Chapter 2 2 33 Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 9 Connect the remote management card see Configuring the Remote Management Card on page 4 10 10 Power on the host Figure 2 24 Model 2 20 Fibre Channel Connections 1 Hosts user configured 5 SCSI cable from the library controller card to drive 1 2 Hub or switch 6 SCSI cable from b
58. meters Differential High Voltage 25 meters 25 meters Differential NOTE For more information about supported SCSI cable lengths you can look at the following websites http www scsifaq org scsifaq html or http www scsita org aboutscsi terms scsiterms html Fibre Channel Cables Cable Maximum supported length 50 125 fiber optic cable 500 meters 62 5 125 fiber optic cable 175 meters 1 20 Chapter 1 ie o E lt 5 o E e El Library Installation 2 1 Library Installation Chapter Overview Chapter Overview This chapter describes the following 2 2 Identifying Product Components Choosing a Location for Models 2 20 4 40 and 6 60 Installing the Library into a Rack for Model 2 20 4 40 and 6 60 Installing the Library for Model 12 140 Only Preparing the Host for Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 Connecting and Powering on the Library for Model 12 140 Verifying the Host Configuration Identifying the Post Installation Tasks Moving or Shipping the Library Chapter 2 Library Installation Identifying Product Components Identifying Product Components NOTE Depending on the library configuration the following accessories can be included with the library The quantity will vary depending on the library model Table 2 1 Accessories Component Description SCSI interface cable Four meter
59. multiple fibre channel ports in a loop without switches front panel display An LCD liquid crystal display equipped with five soft keys mounted on the front of the library top level on multi level libraries that controls all library functions G GBIC Gigabit Interface Converter H hard errors Electronic errors in library functions that cannot be recovered These errors are recorded in the hard error log HBA Host Bus Adapter A circuit board residing in the host system that handles requests to and from the host system and the library May also be referred to as a host interface card home screen The view on the front panel display that provides status information after the library has been powered on Also the default view to which the display returns after being left idle after approximately three minutes host One or more computers that generate and communicate data to the library 2 Glossary hub A device that provides a multiple port loop interconnect system to implement a fibre channel arbitrated loop using a physical star configuration HVDS High Voltage Differential SCSI I identity A front panel display option that provides the library s serial number IP Internet Protocol J jumper cables Cables used to connect the library controller card to a drive May also be referred to as daisy chain cables L latch stop A spring loaded device that protrudes through the mounting
60. on the drive module handle while the other hand supports the bottom Figure 6 10 2 Install the drive by inserting the rail at the top of the drive module into the slot at the top of the drive module opening Installing a Drive Module 3 Tighten the top and bottom thumbscrews securing the drive module into the library 4 Remove the new connector plate from the replacement drive 5 Install the original ribbon connector and plate inside the replacement drive module Figure 6 8 on page 6 24 6 Gently fold the ribbon cable attached to the plate and SCSI cable into the back of the drive module 6 26 Chapter 6 Removing and Replacing Parts Removing and Replacing Drive Modules 7 Holding the connector plate in place tighten the thumbscrews on each side of the connector Bringing the Drive Online Bring the new drive module online using the front panel display by following these steps 1 Enter the Service or Administration menu then the Online Drive Repair menus 2 Select the drive module that has been replaced or installed and press OK 3 Select Put Drive Online 4 If you have increased the number of drives since the last power cycle or if you downloaded new drive firmware you must power cycle the library The library will automatically run a self test when the drive has been brought online When the drive is successfully brought online the new drive will adopt the SCSI ID of the current drive po
61. one additional tape into the library enough tapes in the library 58 3AH Test not started Run the Empty Transport test the transport contains a tape 59 3BH Failed to put tape Note the error code qualifier to help into magazine slot determine appropriate testing Interpreting Error Code Qualifiers on page A 14 60 3CH Failed to get tape Note the error code qualifier to help from magazine slot determine appropriate testing Interpreting Error Code Qualifiers on page A 14 A 6 Appendix A Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 61 3DH Failed inventory e Note the error code qualifier to help check on a determine appropriate testing magazine slot Interpreting Error Code Qualifiers on page A 14 e Check magazine back slot for debris or marks Clean if necessary 62 3EH Failed to load a Note the error code qualifier to help tape into a drive determine appropriate testing Interpreting Error Code Qualifiers on page A 14 63 3FH Failed to unload a Note the error code qualifier to help tape from a drive determine appropriate testing Interpreting Error Code Qualifiers on page A 14 64 40H Transport unableto Note the error code qualifier to help inventory drive determine appropriate testing Interpreting Error Code Quali
62. perform these tasks through the remote management card The password is cleared when you install or download new code to the library controller card Main Menu gt Service gt Change Configuration gt Password When the library is installed the password is inactive To protect the system from unauthorized access use the following procedure to set a password 1 Enter the Password menu A status screen will indicate if the password is enabled e Ifthe password is turned off select Set New Password e Ifthe password is turned on select Change Password and enter the new password It must be eight digits long e Ifthe password is turned on select Turn Password Off to clear the password If you enter more than eight digits the ninth digit will become the first digit of the new password 2 Select OK to exit 4 6 Chapter 4 Library Administration Configuring the Mailslot Configuring the Mailslot The mailslot is comprised of slots that are reserved in the magazine s found in the upper right hand door of the library When a tape is being changed through the mailslot the door opens only to the number of slots that have been configured as the mailslot Main Menu gt Service gt Change Configuration gt Mailslot By default the library is configured for a one slot mailslot This setting can also be configured for 0 slots no mailslot five slots or ten slots from th
63. position selected Use the or key to select the drive or library controller then select OK Refer to Library Back Panel on page 1 7 or the pull out information tabs on the back of the library for the drive numbers 3 The next screen displays the drive number and the current SCSI ID Use the or key to select the desired SCSI ID then select OK 4 A confirmation screen will indicate either a successful or failed operation If the SCSI ID assignment failed the screen will indicate the cause and then return to the Configure SCSI ID screen 4 26 Chapter 4 Library Administration Setting the Date and Time Setting the Date and Time Main Menu gt Service gt Set Date and Time When the library is initially set up or if it has been disconnected for more than eight days you must set the date and time To set the date and time enter the Service menu If you want to only view the date and time enter the Information menu 1 Enter the Set Date and Time menu 2 Use the or keys to select the year month and day Use the gt to scroll to the next entry when complete 3 Set the hour and minutes 00 00 00 using the or keys Use the gt key to scroll over to the next selection The seconds are automatically set at 00 Lr o E lt gt Q 3 E 2 fe E 4 Use the or keys to select the time zone UTC stands for Coordinated Universal
64. sensors To toggle door sensors open and close the doors To toggle the mailslot sensor open the mailslot to access the first two tapes Chapter 4 4 35 o E lt gt Q 3 2 g 2 fe E Library Administration Running Service Diagnostic Tests Table 4 8 Diagnostic Tests Test Description Demonstration CAUTION In order to return tapes to their original slots you must run an inventory check from the host backup application after performing this test Selects a random full storage slot moves the tape to the drive and repeats the process until all drives are full The program locates a full slot a full drive an empty slot and then performs an exchange a This test is not available on Model 12 140 4 36 Chapter 4 m 7 Qo c z D 7 gt ER gt vo Errors and Troubleshooting 5 1 Errors and Troubleshooting Chapter Overview Chapter Overview This chapter includes information on the following 5 2 Diagnosing Problems Understanding Error States Troubleshooting Common Problems Troubleshooting Without the Front Panel or RMC Web Based Library Administrator Chapter5 Errors and Troubleshooting Diagnosing Problems Diagnosing Problems Problems with the library may be related to the host system or the application software Therefore the best approach in troubleshooting is to diagnose all three areas libra
65. shown in Figure 6 12 to remove the front forehead and cover on Models 4 40 and 6 60 and the 4 40 T10 screws to remove the top cover on all models You may have to slide the cover forward to remove it from the rack Access to the Transport Assembly 6 30 Chapter 6 CAUTION NOTE Figure 6 13 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only Removing the Transport Assembly Use the following steps to remove the transport assembly 1 Using the finger holes in the top of the transport assembly lift the assembly up and out of the library Figure 6 13 Use care to protect the flat umbilical cable attached to the bottom of the transport assembly when lifting The illustration on the left is for Models 4 40 and 6 60 and shows the vertical lift assembly connected to the transport assembly The illustration on the right is for Model 2 20 which does not have a vertical lift assembly Removing the Transport Assembly 2 Place the transport assembly on top of the library and disconnect the umbilical cable by pulling the tabs outward Figure 6 13 Chapter 6 6 31 Ps 7 3 s 5 e Ps E D 9 5 amp R ES 3 D Removing and Replacing Parts Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only Replacing the Transport Assembly 1 I
66. slowly or crash after there are no conflicts connecung To une brary e Check that the backup software does not require SCSI IDs to be in a certain order m 7 Qo c o 7 7 gt EN E Q Chapter 5 5 33 Errors and Troubleshooting Troubleshooting Common Problems Table 5 15 Troubleshooting Table Problem Solution The library is not efficiently backing up data e Check the network bandwidth from the host computer if backing up data over the network e Check that the library s drive s are on their own SCSI bus and not daisy chained to another tape drive or the hard drive e Ensure that the drive is clean See page 3 16 for more information on cleaning the drive e Try a new tape A marginal tape can cause performance problems due to bad spots on the tape requiring retries e Ensure that the backup software is using fixed length records or blocks to maximize throughput and has not defaulted to a smaller record size e Ensure that the data is being compressed Check the size of the files A large number of small files can impact performance Operations Need to abort internal test cycle Press STOP The current test loop completes then the test stops Cannot write to the tape e Check the write protect tab on the tape to ensure it is set to write enabled e Check the host device file system access permissions Verif
67. the transport Run Test Lateral Library test has gotten a tape Recalibrate Library test followed by Check Inventory test 50 32H Did not stop where expected while Run Recalibrate Library test storing a tape followed by Check Inventory test e Power cycle 54 36H Did not stop where expected while Run Recalibrate Library test getting a tape followed by Check Inventory test e Power cycle 56 38H Failed to empty the transport e Ensure there is a vacant during an inventory check slot e Run Recalibrate Library test followed by Check Inventory test 57 39H Detected a a move above the Run Recalibrate Library test maximum vertical height e Chede msnen magazine targets on the top level 58 3AH Detected that the transport e Re insert the translate translate frame was in crooked frame to ensure that it is seated properly Appendix A A 17 Sopo 2 10413 Error Code and Qualifier Reference Library Error Codes Table A 2 Error Code Qualifiers Decimal Hex Description Recovery Method Error Error 60 3CH Internal bus command did not e Run Recalibrate Library test complete successfully followed by Check Inventory test e Power cycle 83 53H A diagnostic test failed to Run Recalibrate Library test complete followed by Check Inventory test Run diagnostic test again 86 56H A command sent to the transport Verify that the transport t
68. 0 EL o o o Sa 8D O HE n oO n Cae gt 8 E U oOo Sa 0 HET o o Oo E 8o EL Qe Al LY NN Front Back E T Figure 2 4 Clip Nut Placement Model 4 40 o o el o o o o Oo O Oo o Oo o o o o o o o o aso EF n xu El n EJ a n D n gt E e au D e o aut o o o o Ls Sas aoe Sas Ny o o o e Q O a gt 8 Sas o Oo o N 4 Sas 8o Sas Ny o o o O Q 9 EE ard S lt Oo o o o S 0 Sas gt 8 EL iO o Oo O gt 0 Sae 9 Sas o d o ao Sas 8D Sas n n n ano 92s 40 EET o Oo Oo Oo o lo 9 UA Front Back 2 12 Chapter 2 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 Figure 2 5 Clip Nut Placement Model 6 60 um o o o a o o o o D aoe Su 0 Sas o o o o z ga 0 lt Lr o lt a o o o o E ie 0a ae H gt 3 gt 0 92s 0 92s o o o s o 3 s 92s 0 gar o o fe o o oe o oat o o o o s E 85 Sas o o fe o 0 2 mo FEL O o fe o Pae P ay o FED o o Ol o arg a o o lt o o o Jo o Sas 8 Qa o o O o ae Sat Lgs EL o o o o ag Sas 505 EE ot o o o 94 So 8 5 8 se D n ne gt Sas 8 5 gas 0 a a gt ot 0 3 lt Front Back 2 Align the upper rail with the top two clip nuts and loosely install a screw into each clip nut Slide the rail out so that it equals the rack depth and attach to the back clip nuts To allow for enough clearance do not tighten these screws until you hav
69. 1 11 Table 1 3 Library Specifications 0 0 0 0 cc ccc eee eee een eee 1 12 Table 1 4 Physical Specifications of the Libraries 000000000 1 13 Table 1 5 Common Library Specifications 000 ce eee eee 1 14 Table 1 6 Unique Library Specifications 0 00 0 c eee eee 1 15 Table 1 7 Ultrium Drive Specifications 0 0000 cee eee eee 1 16 Table 1 8 Ultrium Media Specifications 0 0000 cee ee eee 1 17 Table 1 9 DLT Drive Specifications 0 00 ccc ee e 1 18 Table 1 10 DLT Media Specifications 000 cc eee eee 1 18 Table 2 1 Accessori eS 34 53 oaks dre EUER hak eee ext Nd 2 3 Table 2 2 Location Criteria 0 0 0 0 0 cee eee e 2 4 Table 2 3 Location Critema s g 0 5 ices oeies shed E E EVEEEAS RM ew ide gn des 2 5 Table 2 4 Rack Kit Components 00 0 cece eee eee 2 10 Table 2 5 SCSI Cable Connections Model 12 140 008 2 39 Table 2 6 Fibre Channel Connections Model 12 140 0055 2 45 Table 3 1 Drive ItOng s I cu dc Se CL en Shenae Lake ae tp vier a 3 5 Table 3 2 Library Cons 5 eh eae 8 uem xev eS y ers ide 3 5 Table 4 1 Configuration Options 0 0 cece eee eee eee nee 4 3 Table 4 2 Factory Default Configuration Settings 00 cece eee 4 5 Table 4 3 Mailslot Configuration 000 e eee e 4 9 Table 4 4 Supported Configurations 0 00 c eee eee eee 4 12 Table 4
70. 2 20 weighs 90 pounds 40 9 kilograms Model 4 40 weighs 165 pounds 76 4 kilograms Model 6 60 weighs 229 pounds 104 1 kilograms 5 Tighten the screws on the top mounting rail to secure the library ie 3 z E lt 5 E 5 El 6 Install the stop bracket to ensure the library is secured inside the rack and will not come out past the service position approximately 2 3 of the library is out of the rack e Model 2 20 a From the back of the library unscrew the power supply thumbscrew by hand or with a screwdriver b Install the stop bracket by sliding the edge of the bracket under the thumbscrew and threading the tab through the latch stop c Tighten the power supply thumbscrew to secure the bracket to the library Figure 2 9 Installing the Stop Bracket for Model 2 20 Chapter 2 2 17 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 e Models 4 40 and 6 60 a Ensure access to the top of the library If necessary push the library to the service position to access the top cover Do not push the library past the latch stop tabs b Remove the left back 10 24 screw from the top cover c Install the stop bracket by fully inserting the tab into the latch stop Figure 2 10 d Re install the screw into the top cover Figure 2 10 Installing the Stop Bracket for Models 4 40 and 6 60 2 18 Chapter 2 Library Installation
71. 20 MB second Average access time 60 seconds Loading time to BOT for previously written tape 37 seconds average Unloading time from BOT 17 seconds average MTBF 250 000 hours Interface type e Low Voltage Differential LVD Fast wide SCSI e High Voltage Differential HVD Fast wide SCSI DLT Media Specifications Characteristic DLT Type IV Media Formatted capacity DLT 8000 format 40 GB non compressed e 80 GB 2 1 typical compression Basic description 0 5 inch metal particle Tape length 557 meters 1828 feet Cartridge dimensions 10 4x 10 4x 2 5 cm 4 1 x 4 1 x 1 0 in Chapter 1 Library Overview Drive and Media Specifications Lr 3 E lt lt I s Table 1 10 DLT Media Specifications Characteristic DLT Type IV Media Shelf life 30 years minimum 20 C 40 RH non condensing Cartridge life e 1 000 000 passes any point on the tape passing the recording head in either direction e 2 000 loads unloads Cleaning cartridge life 20 uses Chapter 1 1 19 Library Overview Cable Specifications Cable Specifications SCSI Cables Interface Maximum supported length Fast SCSI Normal Slow SCSI 10 MB second Narrow 5 MB second Narrow 20 MB second Wide 10 MB second Wide Single Ended 3 meters 6 meters Low Voltage 12 meters 12
72. 212LC C7212NB C7212PB C7212RA C7212SA C7212RC C7212SC C7213JA C7213LA C7213JC C7213L C7213NB C7213PB C7213RA C7213SA C7213RC C7213SC C7214JA C7214LA C7214JC C7214LC C7214NB C7214PB C7214RA C7214SA C7214RC C7214SC C7215LA C7215LC C7215NB C7215PB C7215RA C7215SA C7215RC C7215SC Product Options All Options conforms to the following Product Specifications Safety EN 60950 1992 A1 A2 A3 A4 A11 IEC 60950 1991 Al A2 A3 A4 EN 60825 1 1994 A11 1996 IEC 60825 1 1993 Laser Class 1 EMC EN 55022 A1 A2 1995 CISPR 22 1997 3 Ed AI A2 Class A EN 50082 1 1997 2 Ed EN 55024 2 1998 IEC 1000 4 2 1995 4 kV CD 8 kV AD EN 55024 3 1998 IEC 1000 4 3 1995 3 V m EN 55024 4 1998 IEC 801 4 4 1988 1 kV Peak Power Lines 0 5 kV Signal Lines EN 61000 3 2 1995 IEC 1000 3 2 1995 Harmonics EN 61000 3 3 1995 IEC 1000 3 3 1994 Flicker Supplementary Information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC including 93 68EEC The Manufacturer listed above declares that this product has been tested and found to comply with the limits of a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and
73. 4 Boblingen FAX 49 7031 14 3143 USA Product Regulations Manager Hewlett Packard Company 700 71st Avenue Greeley CO 80634 USA Phone 970 350 5600 B 4 Appendix B Safety and Regulatory Information Declaration of Conformity for Library Model 12 140 Declaration of Conformity for Library Model 12 140 Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Manufacturer s Address Data Protection Greeley 700 71st Avenue Greeley CO 80634 USA declares that the product Product Name DLT Storage Library Model Numbers N2724N4Z et al Product Options All Options conforms to the following Product Specifications Safety EN 60950 1992 Al A2 A3 A4 A11 IEC 60950 1991 A1 A2 A3 A4 EMC EN 55022 A1 A2 1995 CISPR 22 1997 3 Ed AI A2 Class A EN 50082 1 1997 2 Ed EN 55024 2 1998 IEC 1000 4 2 1995 4 kV CD 8 kV AD EN 55024 3 1998 IEC 1000 4 3 1995 3 V m EN 55024 4 1998 IEC 801 4 4 1988 1 kV Peak Power Lines 0 5 kV Signal Lines EN 61000 3 2 1995 IEC 1000 3 2 1995 Harmonics EN 61000 3 3 1995 IEC 1000 3 3 1994 Flicker Supplementary Information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC including 93 68EEC The Manufacturer listed above declares that this product has be
74. 5 Default SCSEIDS 22 us oven edo ne tis OS oe a qe ta 4 25 Table 4 6 World Time Zones 0 ccc eee eee IR 4 28 Table 4 7 Library Information 0 0000 eee eee eee 4 30 Table 4 8 Diagnostic Tests oirein o ccc eee eee rh 4 33 Table 5 1 Library Back View Model 12 140 shown 0 00 ee eee 5 5 Table 5 2 Slave Controller LED 0 0 0 0 ccc ccc ee eee ene 5 6 Table 5 3 Library Expansion Card LED 0 0 0 0 cece eee eee 5 7 Table 5 4 Remote Management Card LEDs llle 5 8 Table 5 5 HVDS Library Controller Card LEDs 0 0 0 0 cee eee 5 9 Table 5 6 LVDS Library Controller Card LEDs 0 0 0 0 0 ce eee 5 10 Table 5 7 Standard Performance Fibre Channel Interface LEDs 5 11 Table 5 8 High Performance Fibre Channel Interface LEDs 5 12 Tables Table 5 9 Drive Module LEDs 4 235 2 water tute ti ee CE e XXe 49e wets 5 13 Table 5 10 Redundant Power Supply LEDs 00 0c cee eens 5 14 Table 5 11 Transport Voltage LEDs See 1 in figure below for LED locations 5 15 Table 5 12 Transport Controller LEDs See 2 in figure for LED locations 5 15 Table 5 13 Partial Availability Conditions 0 0 00 ee eee eens 5 20 Table 5 14 Drive and Media Problems 0 0 00 c cece eee eee 5 28 Table 5 15 Troubleshooting Table 0 0 eee eee 5 29 Table 6 1 Common and Unique Parts
75. 5 6 5 Figure 6 2 Cosmetic and Sheetmetal Exploded View 10f2 6 8 Figure 6 3 Exploded View of Cosmetic and Sheetmetal FRUs 2 of 2 6 10 Figure 6 4 Exploded View of Internal FRUs 1 of 2 0 0 0 0 0000 6 12 Figure 6 5 Exploded View of Internal FRUs 2 of 2 0 0 0 0 0 ce eee 6 14 Figure 6 6 Unique FRUs for Model 12 140 0 0 cece eee 6 16 Figure 6 7 Library Card Positions llle 6 20 Figure 6 8 Ribbon Cable and Connector llle 6 24 Figure 6 9 Removing a Drive 0 0 ee 6 25 Figure 6 10 Installing a Drive Module 0 0 ccc cece 6 26 Figure 6 11 Removing the Stop Bracket for Models 4 40 and 6 60 6 29 Figure 6 12 Access to the Transport Assembly lesen 6 30 Figure 6 13 Removing the Transport Assembly llle 6 31 Figure 6 14 Guide Blocks 12e lobo eke kk Gwe Ee Tue Res RC RD 6 32 Figure 6 15 Transport Assembly Position llli else 6 33 Figure 6 16 Removing the Cabinet Side Panels 0 00 c eee eee 6 36 Figure 6 17 Removing the Library Side Panels 0 00 00 eee eee 6 37 Figure 6 18 Removing the Interconnect Cable 0 0 0 0 e eee eee 6 39 Figure 6 19 Removing the Shipping Brackets 0 0000 e cece eee 6 40 Figure 6 20 Removing the Retainer Brackets 0 0000 elles 6 41 Figure 6 21 Removing the Transport Assembly 0 00 e
76. 7031 14 3143 USA Product Regulations Manager Hewlett Packard Company 700 71st Avenue Greeley CO 80634 USA Phone 970 350 5600 Appendix B o D D o 2 lt D 3 2 J D te E D 2 lt Safety and Regulatory Information Declaration of Conformity for Library Model 6 60 Declaration of Conformity for Library Model 6 60 Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Co Manufacturer s Address Storage Systems Division 700 71st Avenue Greeley CO 80634 USA declares that the product Product Name DLT Tape Library Model Numbers N2724N3Z A5588A A8887A A4685A A4684A C7220ZA C7220JA C7220LA C72201C C7220LC C7220ZB C7220NB C7220PB C7220RA C7220SA C7220RC C7220SC C7220ZZ C7221JA C7221LA C7221JC C7221LC C72212B C7221NB C7221PB C7221RA C7221SA C7221RC C7221SC C7222JA C7222LA C72221C C7222LC C7222NB C7222PB C7222RA C7222SA C7222RC C7222SC C7223JA C7223LA C7223JC C7223LC C7223NB C7223PB C7223RA C7223SA C7223RC C7223SC C7224JA C7224LA C72241C C7224LC C7224NB C7224PB C7224RA C72248A C7224RC C7224SC C7225JA C7225LA C7225JC C7225LC C7225NB C7225PB C7225RA C72258A C7225RC C7225SC C7226JA C7226LA C72261C C7226LC C7226NB C7226PB C7226RA C7226SA C7226RC C7226SC C7227JA C7227LA C7227JC C7227LC C7227NB C7227PB C7227RA C7227SA C7227RC C7227SC C7228JA C7228LA C7228JC
77. CSI cable s still connected CAUTION Use standard precautions for electro static discharge ESD protection Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D Chapter 6 6 23 Removing and Replacing Parts Removing and Replacing Drive Modules 4 Grasp the ribbon cable that is plugged into the drive module Remove the cable by pulling the connector to the left see Figure 6 8 Figure 6 8 Ribbon Cable and Connector 5 Lay the connector assembly to the side allowing the external cables to hang from the connection s Do not disconnect external cables from the connector plate 6 Loosen the top and bottom thumbscrews on the drive module see Figure 6 9 7 Using the handle that is mounted on the back of the drive module pull the drive module straight out with one hand while supporting the bottom of the drive module with the other hand CAUTION As the drive module is pulled out support the bottom of the drive module to avoid dropping or damaging it 6 24 Chapter 6 Removing and Replacing Parts Removing and Replacing Drive Modules Removing Replacing Parts 6 25 Do not insert your hand or foreign objects through the empty Chapter 6 drive bay and into the vertical lift assembly area Removing a Drive WARNING Figure 6 9 Figure 6 10 Removing and Replacing Parts Removing and Replacing Drive Modules Installing a Drive Module 1 Hold the drive module with one hand
78. If the DHCP client wants to use the IP address provided by the DHCP server the client must acknowledge the server s response and then periodically renew the lease on that IP address If the lease expires the DHCP server is free to re issue that IP address to another DHCP client NOTE DHCP only manages dynamic allocation of IP addresses Assigning device names with DHCP is not recommended BOOTP BOOTP is similar to DHCP in that a BOOTP server dynamically assigns an IP address to any BOOTP client that requests one The difference is that the system administrator must preconfigure the BOOTP server for the library The system administrator assigns a permanent IP address to the library s MAC address When the library is booted the BOOTP server responds and assigns the permanent address to the library The IP address never expires and the BOOTP server will not reissue the IP address to any other BOOTP client Lr o E s lt gt Q 3 E E fe E Chapter 4 4 11 Library Administration Configuring the Remote Management Card Table 4 4 Supported Configurations Description Supported Configurations Browsers Windows 95 98 2000 NT Internet Explorer 4 01 and higher Netscape Communicator 4 5 and higher and Netscape Navigator 4 08 and higher e HP UX Netscape Communicator 4 5 and higher and Netscape Navigator 4 08 and higher Internet Explorer is not supported e Sun Solaris Netsca
79. L 2 m LEVEL 1 1 Cabinet side panels 5 Power standby 8 Power distribution unit switch 2 Mailslot 6 Anti tip rails 9 Power cord 3 Front panel display 7 Leveler feet 10 Product information labels 4 Service access panel Chapter 1 Library Overview Technical Specifications r 3 E lt lt i s Technical Specifications Environmental Specifications for all models Table 1 2 Environmental Specifications Characteristic Specification Temperature Humidity Operating 10 to 35 C Non operating 35 to 65 C Operating wet bulb 25 C maximum temperature Non operating wet bulb 46 C maximum temperature Gradient 10 per hour Transportation 30 to 60 C 14 consecutive days Humidity Operating 20 to 80 RH non condensing Non operating 10 to 90 RH non condensing Shock Operating 4 0 g half sine Non operating 10 g 24 ips Vibration 5 500 Hz Operating 0 21g RMS random Non operating 2 1g RMS random Operating 0 25g 0 peak swept sine Non operating 5g 0 peak swept sine Chapter 1 1 11 Library Overview Technical Specifications Model 2 20 4 40 and 6 60 Library Specifications Table 1 3 Library Specifications Description Model 2 20 Model 4 40 Model 6 60 Average tape access time 15 seconds 15 seconds 15 seconds Average tape exch
80. Tape Library Service Manual For Models 2 20 4 40 6 60 6 140 and 12 140 Edition 4 Part Number C9179 90030 January 2001 Printed in USA Copyright 2001 Crossroads System Inc All rights reserved Notice This document contains information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language The information contained in this document is subject to change without notice See Appendix B for important safety and regulatory information Printing History New editions of this manual incorporate all material updated since the previous edition The manual printing date and part number indicate the current edition The printing date changes when a new edition is printed Minor corrections and updates incorporated at reprint do not change this date Edition 1 June 1999 C7200 90031 Initial printing Edition 2 April 2000 C7200 90033 Updated Fibre Channel remote management card and front panel information Edition 3 July 2000 C9170 90035 Added information for library model 6 140 Edition 4 January 2001 C9179 90030 Added information for the new Fibre Chan nel board Added information about the HP Ultrium drive Enhanced the exploded views Added information on library model 12 140 Added redundant power supply information Added new LED tables Added procedure for moving tapes between slots Updated the error
81. agazine llle en 3 10 Loading DLT Cartridges into a Magazine 0 ccc eee nes 3 11 Mailslot ACCeSS ooi eee ns eC arb woah Dt bet OE by Bee ea 3 12 Drive and Tape Operations lsllseeeeeeeee ehe 3 13 Loading a Tape Into a Drive l llsseeeeeeeeee eens 3 13 Unloading a Tape from the Drive llsleleeeeee eh 3 14 Moving Tapes Between Slots lllsleeeeeeeeeeeel en 3 15 Cleaning a Drive ceo ete Een v wenn eee erede 3 16 4 Library Administration Chapter Overview i Lecce Ix e ee eR ae ee Eee Ee Es 4 2 Configuring the Library osiers esiaren aa hr rs 4 3 Enabling and Changing the Password lsleeeeeeee ees 4 6 Configuring the Mailslot 0 0 ccc eee hh 4 7 Configuring the Remote Management Card 0 0 c cece eee ees 4 10 OVGRVIOW vss cuarteto ERA nb ees Fed UHIAUERI GU whe a eeenes 4 10 Dynamic Host Configuration Protocol DHCP 0 0 0 0 e eee eee 4 11 BOOTP ne PEE nM e aod AME o Ae ene 4 11 viii Contents Configuring the Library for Remote Management lesse 4 13 Retrieving Information about the Remote Management Card 4 15 Configuring the Library for Fibre Channel for versions of firmware 1 14 and lower facie esed CRI eG wok er peer Ee dd pedes usd a 4 16 Arbitrated Loop Configuration 0 0 0 0 0 eee eee nas 4 16 Retrieving Information about Fibre Channel 0 0 0 0 cece eee 4 17 Confi
82. ailslot is closed Ensure the mailslot door is closed Go to the front panel Operations menu and open the mailslot door RMC not present Library could not detect the remote management card Ensure the remote management card is properly seated Front panel not Library could not detect the Ensure that the front panel present front panel display cable is properly connected e See page 5 39 Slave card not Library could not detect the e Ensure the slave card is present library slave controller cards present and seated properly NOTE Slave controller cards are required in all but the lowest level of the library Ensure that the fans on the same level of the library are moving and that the slave card LED is lit If not ensure that the power cables are properly seated For multi level libraries swap power supplies to verify whether or not a power supply is defective With Fibre Channel libraries ensure that there is a Fibre Channel card on each library level with drives Remote Remote management card failed Ensure the remote management card power up test management card is properly failed seated e Power cycle the library 5 22 Chapter5 Table 5 13 Partial Availability Conditions Errors and Troubleshooting Understanding Error States Library Status Cause Solution Front panel failed Front panel display failed power up test Power cycle the library See
83. anagement method used to control which ports on a hub or switch can communicate with each other Zoned operations are controlled by system administrators and host computer applications The Tape Library functions the same on zoned and non zoned systems With a hub zoning divides a larger loop into multiple smaller independent loops With a switch zoning limits which ports can be accessed Reasons a system administrator or an application program would want to limit access include providing security for computer systems and restricting computer systems access to disk drives with sensitive data Zoning also allows different computer systems to coexist on the same network For example NT devices connected to NT computers can coexist with Unix devices connected to Unix computers With fabrics some ports can be shared across zones As a common port a tape library could backup both NT and Unix systems However this is not possible with loops due to the nature of how the arbitrated loop protocol functions Some advantages of zoning include e Disturbances outside of the zone do not affect devices within the zone When backing up to a tape drive an application will not lose communication with the tape drive when other ports on the system outside of the zone are turned on or off Zoning can be done dynamically allowing an application to select only the devices for communication which increases the reliability of the overall system
84. and all equipment mounted in the rack have a reliable ground connection Verify that the total current of the rack components does not exceed the current rating of the power distribution unit or outlet receptacles Do not move the library without additional help and or an appropriately rated lift device Model 2 20 weighs 90 pounds 40 9 kilograms Model 4 40 weighs 165 pounds 76 4 kilograms Model 6 60 weighs 229 pounds 104 1 kilograms Tools and Parts Before you begin ensure that you have the following Phillips 2 screwdriver e Torx screwdriver with T25 bit e 1 2 inch open end wrench Chapter 2 9 9 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 Table 2 4 Rack Kit Components ID Part and Quantity Number 1 Upper left rail 1 2 Upper right rail 1 3 Lower left rail 1 4 Lower right rail 1 5 10 32 Screws 20 6 10 32 Clip nuts 20 7 Clip nut template 3 packaged together one per model 8 2 20 Stop bracket 1 9 4 40 and 6 60 Stop bracket 1 10 Flush mount trim brackets 2 2 10 Chapter 2 WARNING TIP NOTE Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 Rackmounting the Library Before you begin lower the rack s leveler feet and extend the rack s anti tip rails Failure to extend the anti tip rails could result in personal i
85. anel select INFORMATION gt LIBRARY INFORMATION gt LIBRARY STATUS FLASHING AMBER LED Library had an error and cannot recover from it You cannot operate the library until the error is resolved From the front panel select INFORMATION gt LIBRARY INFORMATION gt HARD ERROR LOG Host Bus Adapter Driver conflicts Incompatible HBA SCSI ID conflict SCSI Fibre Network Problems Slow or busy Data not streaming Power unstable i Tape Media Tape damaged Tape write protected Cleaning cartridge expired or is incompatible Server Hardware problems BIOS settings Incorrect drivers Insufficient memory Y Backup Software Incorrect software configuration Configuration changes to host Chapter 5 Errors and Troubleshooting Understanding Error States Soft Recovered Errors Soft errors are hardware errors that the library recovered from by retrying the operation Though soft errors are often transparent to a user they are logged in the soft error log Main Menu gt Information gt Library Information gt Soft Recovered Error Log Periodically review the soft error log to detect and track errors before they become serious If you see that a component has many soft errors it might indicate a library component that is more likely to fail If the library has a hard error and you are unsure what caus
86. ange 46 seconds 46 seconds 46 seconds time mean time to eject tape from drive robotically exchange tape from magazine and reload drive Storage capacity Dependent upon model and configuration MTBF 100 000 Hours robotics only 50 000 Hours including drives 100 000 Hours robotics only 50 000 Hours including drives 100 000 Hours robotics only 50 000 Hours including drives MSBEF robotics 1 000 000 swaps robotics 1 000 000 swaps robotics 1 000 000 swaps robotics Line voltage 100 127 200 240 VAC Auto selecting 100 127 200 240 VAC Auto selecting 100 127 200 240 VAC Auto selecting Line frequency 50 60 HZ 50 60 HZ 50 60 HZ Power consumption Typical 175W Max 200W Typical 340W Max 375W Typical 500W Max 560W a 1 swap 2 moves see Glossary for more information Chapter 1 Library Overview Technical Specifications Lr 3 o lt lt i s Model 2 20 4 40 and 6 60 Physical Specifications Table 1 4 Physical Specifications of the Libraries Description Specification Height Model 2 20 216 mm 8 5 inches Model 4 40 489 mm 19 25 inches Model 6 60 711 mm 28 inches Width all 442 mm 17 4 inches Depth all 696 mm 27 4 inches Weight net Model 2 20 40 9 kg 90 lbs with drives and without media Model 4 40 76 4 kg 165 lbs with drives and withou
87. ape library magazine ensure that each cartridge is positioned with the write protect switch facing out of the magazine and away from the magazine handle Figure 3 6 Push the tape into the slot until it clicks into place Loading DLT Tapes into a Magazine Lr 3 o x lt O ge 9 g y i 7 Chapter 3 3 11 NOTE NOTE TIP Library Operations Accessing Tapes in the Library Mailslot Access Main Menu gt Operations gt Mailslot Access Home Screen gt Mail You can access the mailslot menu from the Operations sub menu or from the Home screen The mailslot is located in the upper right hand door of the library 1 The Mailslot Access screen displays a message indicating the number of tapes in the mailslot and how to open the door Open the upper right hand door The door will open only to the number of slots that have been configured for the mailslot 1 5 or 10 slots 2 Close the door The library automatically detects the closure locks the door and initiates an inventory check Select Lock to re lock doors that have been unlocked but not opened Chapter 3 Library Operations Drive and Tape Operations Drive and Tape Operations Main Menu gt Service gt Operations gt Drive and Tape Operations NOTE Look at the product information labels on the back of the library or Front Pa
88. ary to the floor Figure 2 19 Library Cabinet Hole Pattern 28 54 mm 15 24 mm 152 10 mm 15 24 mm 2 26 Chapter 2 Library Installation Preparing the Host for Installation Preparing the Host for Installation Install the SCSI host bus adapter card s and compatible driver s Refer to the host computer and the interface card user manuals for information on installing interface cards Ensure that you have a host bus adapter card that is compatible with the library mi 3 z E lt 5 a 5 El 1 Properly power off all peripheral devices connected to the host computer NOTE If the host computer is connected to a network check with the system administrator before turning off power 2 Power off the host e Use proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing internal components Make sure that the host computer has the appropriate number of card expansion slots available e Ensure the host bus adapter card is support by your backup software application Refer to the Cable Specifications on page 1 20 for more information on SCSI cable length requirements e Check for available SCSI IDs if you are installing the library onto the same SCSI bus as other devices You might need to change the SCSI ID from the library front panel if you think there will be a
89. at has needed repair To determine if the tapes have been damaged e Inspect the tape for broken unseated or misaligned tape leaders e Shake the tape to verify no internal parts are rattling e Verify the correct position of the leader buckling loop see Figure 5 2 e Ensure the leader is not damaged or cut To check the leader position 1 Press in the door lock to release the tape door The door lock is located on the opposite side of the write protect switch 2 While pressing in the door lock push the tab down to open the door Leader in Correct Position and Door Tab 5 38 Chapter 5 Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator Troubleshooting Without the Front Panel or RMC Web Based Library Administrator This section includes information on the following e Main diagnostics e LED diagnostics e Electronic diagnostics e Power diagnostics Fuse diagnostics Use the diagnostics trees on the following pages when the following library interfaces are unavailable the library front panel the remote management card or the SCSI interface It is very rare that these diagnostic trees will be necessary The product has many means of self diagnostics and reporting errors Exhaust all of those options before proceeding If it is necessary to diagnose without the library interfaces consider the following When using the diagnostic trees on
90. at secure the front bracket to the pallet The rear bracket can stay attached to the pallet for storage b Remove the two 7 16 bolts that secure each bracket to the library You may want to save the pallet shipping brackets for use in securing the library to the floor This optional step is covered later in the installation process Removing the Pallet Shipping Brackets 2 24 Chapter 2 Figure 2 18 Library Installation Installing the Library for Model 12 140 Only 6 With at least two people remove the library from the shipping pallet by slowly rolling it down the ramp and onto the floor Figure 2 18 Removing the Library from the Shipping Pallet r 3 z E lt 5 a 5 E El 7 Remove the ramp from the shipping pallet for storage and save all packing materials for future shipping 8 Carefully move the library to the installation location see page 2 5 9 Lower the library s leveler feet using a 1 2 inch open end wrench Chapter 2 2 25 Library Installation Installing the Library for Model 12 140 Only 10 Secure the library to the floor optional Figure 2 19 illustrates the library cabinet hole pattern for attaching floor mounting brackets The pattern is repeated on the front and rear of the cabinet base All holes are threaded 1 4 20 You can use the pallet shipping brackets that previously secured the library to the pallet in order to mount the libr
91. ation can also be found in the latest entry of the hard error log View the hard error log to see the sequence of error events and more information on resolving the error condition To view this log access the following menu path from the front panel Main Menu gt Information gt Library Information gt Hard Error Log The date and time stamp will help you resolve errors When you review the error log select Older to view error history and Newer to see more recent errors Use the following steps to resolve the problem 1 Power cycle the library 2 From the screen with the initial error message or from the Hard Error Log select More to retrieve more information about the error which could include the following e Time stamp or error event e Error code number see Appendix A e Library component that potentially caused the problem e Error code description 5 24 Chapter5 NOTE NOTE Errors and Troubleshooting Understanding Error States e Recovery suggestions e Error code qualifier that provides more information on the type of error see Interpreting Error Code Qualifiers on page A 14 e Sequence numbers which are used for factory diagnostics 3 Record all information from this screen for later reference 4 Select More Record the list of recommendations on this and any subsequent screens To retrieve this information after you exit view the latest entry in the hard
92. ause Close magazine doors magazine door is open 19 13H Vertical motor cable Check the vertical cable connections is missing or faulty Figure 6 24 on page 6 47 20 14H Transport umbilical Check the transport cable connections or the cable is missing or faulty cable that goes from the transport to the library Figure 6 13 on page 6 31 A 4 AppendixA Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 21 15H A chassis fan is Check the chassis fan cable connection disconnected or Figure 6 13 on page 6 31 faulty 22 16H Chassis Check the chassis interconnect cables interconnect cables Figure 6 13 on page 6 31 are disconnected or faulty 23 17H Front panel cableis Check the front panel cable connections disconnected or faulty 24 18H Transport bar code Power cycle the library reader failed self test 25 19H Library levels e Check for obstructions in the vertical path inco e decom e Check the chassis interconnect cable match the number connechon of levels detected i 26 1AH Upper level fan See Troubleshooting Common Problems on cable failed page 5 29 for troubleshooting procedures 27 1BH Transport Replace the transport assembly page 6 28 or controller unable to page 6 35 communicate with transport 28 1CH Transport Update the lib
93. azine lock assembly Includes the door tray detecting switch Access this part by removing the panels on the left side of the library Two 6 32 x 375 T 15 screws secure this assembly to the library chassis Avoid damaging the cables and connectors N A Right magazine lock assembly Includes the door tray detecting switch Access this part by removing the panels on the right side of the library Two 6 32 x 375 T 15 screws secure this assembly to the library chassis Avoid damaging the cables and connectors 24 Vertical lift assembly Uses 6 19 x 5 screws to attach see page 6 46 for more information Chapter 6 6 13 Ps 7 3 s 5 e Ps D 9 5 amp k D 3 a Exploded Views of Replaceable Parts FRUs Exploded View of Internal FRUs 2 of 2 Removing and Replacing Parts Figure 6 5 VN S mM CY Qe NE LN AP e Chapter 6 6 14 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Table 6 6 Description of Internal FRUs 2 of 2 Call FRU Description out ID 1 65 Display cable included in cable kit Access this part by removing the library side panels The display cable needs to be threaded underneath the right door tray rail to connect to the motherboard see Figure 6 25 on page 6 49 Do not connect the display cable on all levels only connect the cable located on the level with the display 2 N A Power sw
94. ble A 2 Error Code Qualifiers Decimal Hex Description Recovery Method Error Error 33 21H Failed to detect a cartridge inthe Run Recalibrate Library test drive followed by Check Inventory test e Power cycle 36 24H Drive module failed to eject a e Take the drive offline and tape back online e Power cycle 37 25H Plunge system went too far while Run Recalibrate Library test inserting a tape followed by Check Inventory test e Power cycle 38 26H Plunge system went too far while e Make sure the drive is fully unloading a tape inserted e Run Recalibrate Library test 42 2AH Drive module is missing or not e Check that the drive is communicating installed and online 43 2BH The drive combination in the Remove all relevant drives library is not supported so that there is only one type in the library 44 2CH Failed to detect a magazine e Ensure the correct calibration target magazine type is installed in the library 46 2EH Bar code reader is not working Run Recalibrate Library test Empty slot and download new library firmware A 16 Appendix A Error Code and Qualifier Reference Library Error Codes Table A 2 Error Code Qualifiers Decimal Hex Description Recovery Method Error Error 47 2FH Drive module fan is not working e Check for obstructions in properly the drive fan e Try bringing the drive back online Replace the drive 48 30H Failed to detect that
95. board disconnect the front panel cable from all other levels If you replace a component during the diagnostic process and it is determined not to be at fault ensure that you replace the original component back into the library 5 42 Chapter 5 Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator Figure 5 5 Electronic Diagnostics Tree Is the library controller LED green No Yes front panel cable and connections Ona multi level library check the interconnect cables Does this resolve the problem Replace the library controller Download new code Does this resolve the problem Replace the front panel assembly Does this resolve Move the library fh blat e problem controller to a different card slot on the same level Does this resolve Bien Replace the interconnect e problem cables Does this resolve the problem Reinstall the cards and modules one by one to determine which one prevents the library controller LED from turning green Replace that part Remove all cards and drive modules except the library controller Is the library controller LED green Replace the library controller and download new code Does this resolve the problem Read the section on Fuses before continuing Replace the mother board s Does this resolve the problem Replace the lowest level power supply Does this res
96. brary 4 29 installation 2 22 2 26 installation the library model 12 140 2 22 2 26 installation fibre channel 2 32 2 36 installing host interface card s 2 27 installing stop bracket 2 20 2 17 4 40 2 18 6 60 2 18 interface DLT 8000 1 18 Ultrium 1 16 internal administration tests running 4 33 internal service tests clear hard log 4 35 clear soft log 4 35 empty drives 4 34 empty picker 4 35 exchange demo 4 36 fill picker 4 35 inventory check 4 33 plunge home find 4 35 rewind media 4 34 test translate 4 34 test vertical 4 33 vert home find 4 35 xlate home find 4 35 IP Glossary 2 J jumper cable 2 20 2 29 2 30 2 31 jumper cables 2 3 2 41 Glossary 2 L labels See product information labels location latch stop Glossary 2 latch stops 2 50 LED indications drive module 5 13 fibre channel interface high performance 5 12 fibre channel interface standard performance 5 11 front panel 5 4 HVDS library controller card 5 9 library expansion card 5 7 LVDS library controller card 5 10 remote management card 5 8 slave controller card 5 6 LEDs Glossary 2 LEDs activity 1 4 leveler feet 2 25 library Glossary 3 activity LEDs 1 4 card positions 5 5 6 20 configuring for fibre channel 4 16 4 18 connecting 2 28 2 37 2 45 failure 5 25 installation 2 22 2 26 moving and shipping 2 48 moving or shipping 2 48 2 48 2 51 packaging 2 51 performance
97. cal banding straps Figure 2 15 a Hold the ramp in place before removing the banding straps as the hinged ramp is solely held in place by the straps b Remove the four vertical banding straps that secure the library to the shipping pallet Removing the Banding Straps 2 22 Chapter 2 Library Installation Installing the Library for Model 12 140 Only 2 Slowly lower the ramp to the floor being careful not to let it fall 3 Remove the four clips that secure the cardboard tube around the library by pinching the center tabs and pulling them out Figure 2 15 on page 2 22 4 Carefully remove the packaging from the library Figure 2 16 Remove the cardboard cap from the top of the library r toy o lt 5 o gt E El a b Remove the cardboard tube that wraps around the library e Remove the accessory kit from the side of the library d Remove the plastic bag covering the library e Remove the foam cushion from the back of the library Figure 2 16 Removing the Packaging Ma Ma 777 7 g FT 4 Lf H M MM g y A 7 Chapter 2 2 23 NOTE Figure 2 17 Library Installation Installing the Library for Model 12 140 Only 5 Use a socket wrench to remove the front and rear pallet shipping brackets that secure the library to the shipping pallet Figure 2 17 Each bracket has four bolts a Remove the two 9 16 bolts th
98. ce it on a cart wheel it to its new location and reconnect it using the procedures in Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 on page 2 28 e For libraries mounted in a rack proceed to the next step e For shipping place the library in the original packing materials or packaging kit 8 Extend the rack s anti tip foot Failure to extend the anti tip foot could result in personal injury or damage to the library 9 Open the magazine doors and loosen the screws that lock the library into place The screws are located in front of the trim brackets 10 Remove the stop bracket See Figure 2 9 on page 2 17 and Figure 2 10 on page 2 18 11 Push the library out of the rack until it hits the latch stops approximately 60 out of the rack 12 Reattach the lifting straps to the library Chapter 2 2 49 Library Installation Moving or Shipping the Library 13 Release the library from the rack For Models 4 40 and 6 60 Depress the latch stops at the top of the library with a screwdriver or similar tool Figure 2 30 e For Model 2 20 If the library does not have enough clearance for a tool to be inserted unscrew the four screws two on each side from the top black mounting rail on the front of the library Pull the library partially out then lower the front half of the library to ease it under the latch stops Figure 2 30 Latch Stops eoe eo ooo09o048
99. ce that cable Chapter 5 5 45 NOTE Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator If you replace a component during the diagnostic process and it is determined not to be at fault ensure that you replace the original component back into the library Fuse Diagnostics There are many fuses in the library none of which are field replaceable Most of the fuses on the card cage boards will only open if there is a problem on that board Therefore if the fuse is blown replacing the entire card will resolve the problem There are a few notable exceptions to this as listed below Because every level of a multi level library is independent from a power standpoint diagnosis and repair can be accomplished in a systematic fashion Fuse exceptions The library controller and slave controller card s contain 12V drivers for the tape door and mailslot solenoids at their respective level The board powers up with a green LED even if the 12V fuse is open because all logic operates on 5V If a solenoid fails in a shorted mode or if the solenoid cable has been damaged and has come into contact with the chassis the 12V fuse will open on the board library controller on the lowest level and slave controller on other levels Replacing the library or slave controller will open the 12V fuse on the new board as well Do not continue to replace boards without trying to locate the
100. cription Off Off Off No voltage present On Off Off At least 11 2 volts present On On Off At least 10 5 volts present On On On Less than 10 5 volts present Table 5 12 Transport Controller LEDs See 2 in figure for LED locations Green Yellow Description Off On Powered up waiting for initial communication On Off Powered up initial m communication good Pa a Flashing Off Bar code scan in process Qo Off Flashing Transport controller failed 2 power on test a On On Transport controller is in boot a mode 2 gt To Chapter 5 5 15 Errors and Troubleshooting Understanding Error States Understanding Error States Understanding Error Types There are several categories of errors that might occur when you are using the library Each error category has a different troubleshooting process which is described in more detail later in this chapter Soft Recovered Errors Partial Availability Errors Hard Unrecovered Errors System Errors SOLID GREEN LED Library had error but recovered From the front panel select INFORMATION gt LIBRARY INFORMATION gt RECOVERED SOFT ERROR LOG SOLID AMBER LED Library has a condition that needs to be noted You may still operate the library in this state From the front p
101. ction includes the following information 1 2 Models Described in this Manual Library Model 2 20 4 40 and 6 60 Overview Library Model 12 140 Overview Technical Specifications Chapter 1 Library Overview Models Described in this Manual Lr 3 o lt lt i o Models Described in this Manual The model number indicates drive and slot capacity The first number X indicates drive capacity The second number XX indicates slot capacity This manual includes information for the following libraries Table 1 1 Library Models Model Description Model 2 20 One stack library with the capacity of two drives and twenty slots Model 4 40 Two stack library with the capacity of four drives and forty slots Model 6 6 Three stack library with the capacity of six drives and sixty slots Model 4 1002 Five stack library with the capacity of four drives and 100 slots Model 6 1002 Five stack library with the capacity of six drives and 100 slots Model 6 1202 Six stack library with the capacity of six drives and 120 slots a Seven stack library with the capacity of six Model 6 140 drives and 140 slots Model 8 1402 Seven stack library with the capacity of eight drives and 140 slots Model 10 1402 Seven stack library with the capacity of ten drives and 140 slots Model 12 140 Seven stack library with the capacity of twelve drives and 140 slots a R
102. cts When all devices use soft addressing address conflicts will not occur However if more than 127 devices are connected to the same loop those extra devices will fall into a non participating state in which they cannot communicate without reconfiguring the loop When using hard addressing address conflicts may occur if more than one device is trying to use the same AL_PA When this occurs one device will take the specified AL_PA The other will either take the first available AL_PA or fall into a non participating state depending on the hardware Chapter 4 4 21 T o E lt gt Q 3 E 2 fe E Library Administration Configuring the Library for Fibre Channel for firmware revisions greater than 1 14 Ports Nodes and World Wide Names All Fibre Channel devices have globally unique identifiers called World Wide Names WWN that are assigned by the manufacturer and registered under IEEE Fibre channel devices are split into ports connection points and nodes sources and destinations of transmitted data All ports and nodes of a device will have unique WWNs that are used to validate AL_PAs The user cannot configure the WWN but the WWN can be used to track devices on a loop Fibre Channel Loop State Loop state reports the status of the Fibre Channel loop from a device s point of view A loop up condition indicates that the Fibre Channel device obtained an AL_PA on the loop and is ready to send and recei
103. d Storage Systems Division October 2000 Greeley Colorado USA For Regulatory Compliance Information ONLY contact Australian Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackbum Victoria 3130 Australia European Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department TRE Herrenberger Strasse 130 D 71304 Boblingen FAX 49 7031 14 3143 USA Product Regulations Manager Hewlett Packard Company 700 71st Avenue Greeley CO 80634 USA Phone 970 350 5600 B 2 Appendix B Safety and Regulatory Information Declaration of Conformity for Library Model 4 40 Declaration of Conformity for Library Model 4 40 Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Co Manufacturer s Address Storage Systems Division 700 71st Avenue Greeley CO 80634 USA declares that the product Product Name DLT Tape Library Model Numbers N2724N2Z A5586A A5585A A4683A A4682A C7208ZA C7208JA C7208LA C7208JC C7208LC C7208ZB C7208NB C7208PB C7208RA C7208SA C7208RC C7208SC C7208ZZ C7209ZA C7209JZ C7209LA C72091C C7209LC C7209ZB C7209NB C7209PB C7209RA C7209SA C7209RC C7209SC C7210JZ C7210LA C7210JC C7210LC C7210NB C7210PB C7210RA C7210SA C7210RC C7210SC C7211JA C7211LA C7211JC C7211LC C7211NB C7211PB C7211RA C7211SA C7211RC C7211SC C7212JA C72DLA C7212JC C7
104. d magazine slots with tapes Usually refers to the initial loading of the library bus A common data path over which data is transported C calibration A routine that is run immediately after a tape cartridge is loaded in order to determine if the tape is blank or written compatible with the drive and capable of being written and read cleaning tape A tape that is used only for cleaning a drive D drive tape drive The device that the library uses to record data onto tapes drive cleaning A library feature that uses a cleaning tape to clean a tape drive drive module The entire assembly that houses the drive including the metal housing and connectors differential SCSI A type of SCSI cable that can carry data a maximum of 25 meters E event A significant function ofthe library displayed in the event log that reports drive errors online offline transitions drive cleaning and other information F fabric Switched interconnect methodology that supports high Speed data routing in fibre channel networks fibre channel A switched protocol that allows concurrent communication among workstations supercomputers mainframes data storage devices and other peripherals Fibre channel is capable of transmitting at rates exceeding one gigabit per second in both directions simultaneously Fibre Channel Arbitrated Loop FC AL Topology that provides a low cost solution for Glossary 1 attaching
105. d 6 60 Overview Figure 1 5 Model 4 40 Back Panel Features Vacant slot Slave controller card Remote management card Power supply Library controller card Product information labels el wl N e Fibre Channel interface card optional 1 8 Chapter 1 Library Overview Library Overview Library Model 2 20 4 40 and 6 60 Overview Model 6 60 Back Panel Features Figure 1 6 u m E Eel s 5 5 g fa P s w e S E Sa mR es o2 Qiu 2 Qm gc Ss s n O iale Sjal SEIE 3 86 a Oj ow mM Aa Ay M1 r oe pa fav o ong oO FUESE Situ JHE 2 38 wl Solas ss pan o s d d 8g a S gS Sig O o a a Se ee m 2 2 Plo amp a o dio 8 8 B Br Gig Bu ta in amp gt l eli4o leo H Cd cox 1 9 Chapter 1 Library Overview Library Model 12 140 Overview Library Model 12 140 Overview Figure 1 7 identifies the locations and names of the library s major components Figure 1 7 Front and Rear Views of the Library LEVEL 7 74 Wl H LEVEL 6 WH n A TU dT Md LEVEL 5 LU WW YW Plt ff ff a a ee ee ee ee KA A W LEVEL 4 a H LEVEL 3 77 jj Ma an V 7 IEEE ef LEVE
106. d Retry command command timeout 113 71H Slave controller Power cycle the library card failed self test 114 72H Slave controller Power cycle the library card failed initialization 118 76H Slave controller is Remove slave controller card from the bottom on level 1 level of the library 120 78H Library controller Ensure Fibre Channel card is installed and unable to fully seated communicate with Fibre Channel card 121 79H Failed to detect all Power cycle the library of the Fibre Channel cards 122 7AH Fibre Channel Power cycle the library board command timeout A 10 AppendixA Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 123 7BH A Fibre Channel Power cycle library and retry Replace card if card has failed unsuccessful Removing and Replacing Cards on page 6 18 126 7EH More than one Remove duplicate fibre channel card Fibre Channel card is on a library level 130 82H Library controller Power cycle the library unable to communicate with remote management card 131 83H Remote Ensure the remote management card is management card installed ig missing oF faulty Power cycle the library 132 84H Remote Retry command management card board timeout 133 85H A remote Power cycle the library management card has failed 134 86H The remote Move the remote ma
107. del 12 140 only Accessing the Transport Assembly CAUTION Use ESD precautions anti static mats and wrist straps when accessing internal library components To access the transport assembly from the bottom of the cabinet follow these steps 1 Follow the steps in Accessing the Side Panels for Service on page 6 35 to remove the bottom side panels on the cabinet the side panels on the two lowest library modules and the front cosmetic panel from the bottom of the library 2 Make a note of the library cable configuration and disconnect all external cables from the bottom library module 6 38 Chapter 6 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only 3 Remove the interconnect cable that connects the lowest library module with the module directly above it CAUTION To prevent damage to the library completely remove the interconnect cable between the bottom two modules Figure 6 18 Removing the Interconnect Cable A EA fa Ps D 3 s 5 e Ps 2 D 9 5 amp R D 3 a Chapter 6 6 39 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only 4 From the back of the library remove the shipping brackets that are next to the bottom library module by removing the 10 32 T 25 screws two on each side Figur
108. duct itself is supported by library vendor all software products are supported by individual software vendors When contacting the software vendor you will need the following information Name and telephone number e Product name release number operating system build and serial number Detailed list of error messages reported Configuration files and log files related to the problem e Screen dumps if applicable e Explanation of how to reproduce the problem if possible e Events that may have contributed to the problem including the following Recent operator actions Recent events in the software or the system Recent changes to the computer system software or network environment The software applications may need to be reconfigured or in some cases reinstalled after you have installed additional drives or slots into the library In addition some backup software applications may require the purchase of additional add on components and or licenses when increasing the number of storage slots or drives Contact the software application provider for more information or if newly installed storage slots and drives are not recognized by the backup software application Drive Media Errors Most software errors are going to be read write and verify type errors Since the library does not display a front panel indication of these type of errors the first indication an end user will notice is problems reading wr
109. dundant power supply page 6 58 Library expansion card page 6 18 and page 6 16 Chapter 6 6 3 Ps 3 s 5 e Ps E D 9 5 amp R D 3 D Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Exploded Views of Replaceable Parts FRUs The exploded views are categorized into the following sections 6 4 Front and Back FRUs These parts are accessed from the front or back of the library and include Cards Drive External cables cables terminator GBIC Display RFI shield display and viewing windows Power supply Cosmetic and Sheetmetal FRUs These parts are primarily accessed on the outside of the library and include Side panels Top and bottom covers Cosmetic doors and door trays Magazine Lifting straps Standalone feet Transport assembly Internal FRUs This exploded view illustrates parts that are found inside the library Model 12 140 FRUs This exploded view shows parts that are unique to this larger library The majority of parts in this library are the same as the primary and secondary FRUs Table 6 1 on page 6 2 compares the common and unique parts for Model 12 140 Chapter 6 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Front and Back FRUs Exploded View of Front and Back FRUs Figure 6 1 Removing Replacing Parts 6 5 Chapter 6
110. dures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing and replacing cards and major assemblies Failure to follow proper procedures could lead to intermittent failures or premature hard failures The Fibre Channel printed circuit boards contain a laser system that is classified as a Class I Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser products Removing a Card 1 Review the LEDs on the back of each card to ensure there is no activity on the card see Using Library LEDs to Diagnose Status on page 5 4 2 Note the library front panel configuration settings if you will be replacing the controller card and power off the library These settings include e Password e Network Access e Mailslot e Fibre Channel or SCSI IDs 3 Power off the library Do not remove cards while the library is powered on 4 Note how the library is cabled and the position of the card 5 Remove all external cables attached to the card 6 18 Chapter 6 Removing and Replacing Parts Removing and Replacing Cards 6 Loosen the two thumbscrews on the card with a screwdriver or by hand 7 Remove the card by pulling it outward Replacing a Card 1 Align the top and bottom edges of the replacement card with the card
111. e Main Menu gt Administration gt Upgrade Drive Firmware 5 From the Upgrade Drive Firmware menu use the or key to select the slot containing the firmware upgrade tape Select OK 6 Use the or key to select the drive that you want to upgrade Select OK 7 Watch the upgrade status on the library s front panel Only drives that are online and empty not reserved can be upgraded When the operation is complete the tape will be returned to its original slot 8 Remove the firmware upgrade tape from the library 6 70 Chapter 6 Removing and Replacing Parts Upgrading Firmware Using a CE Diagnostic Tool You can use library diagnostic tools or third party service tools to update library and drive firmware from a laptop computer When using a narrow single ended SCSI host adapter in the laptop additional equipment will typically be needed e A 50 pin to 68 pin adapter cable ideally with high byte termination If using the standard Adaptec PCMCIA to HD 50 pin male cable the adapter cable will need a HD 50 pin female end e Asingle ended HVDS converter box if the library drive is HVDS e A single ended SCSI terminator if the library drive is LVDS NOTE An LVDS terminator cannot be used when connecting to a single ended Adaptec PCMCIA card because the dif sense line is not used on PCMCIA SCSI cards e An HVDS terminator if the library drive is HVDS The gene
112. e epoD 10413 e Ensure that the motor leads are connected to the vertical motor and the vertical lift board Figure 6 24 on page 6 47 e Check the umbilical cable under the translate frame Figure 6 13 on page 6 31 Appendix A A 3 Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 11 OBH Failed plunge motor Note the error code qualifier to help test determine appropriate testing Interpreting Error Code Qualifiers on page A 14 12 0CH Transport failed to Make sure that all tape cartridges are fully find the translate seated in their slots home position 13 0DH Transport failed to e Check for a possible obstruction in the find the vertical transport pathway and remove it home positign e Verify that the vertical path is physically clear e Make sure that all tape cartridges are fully seated in their slots When manually loaded cartridges may not have been fully inserted into slots 14 OEH Transport failed to e The plunge motor can be moved find the plunge Therefore the motor and umbilical cable home position are probably not indicated e Replace the transport assembly page 6 28 or page 6 35 15 OFH Has wrong library Download new firmware Upgrading family firmware or Firmware on page 6 68 the controller is on the wrong level 18 12H Failed bec
113. e or key to view the available tests 3 Select OK to choose the test 4 Select the number of test cycles Lr o E lt gt Q 3 E 2 fe E 5 Select Run to start the test cycle The test results will display at the conclusion of the test Table 4 8 Diagnostic Tests Test Description Check Inventory Physically scans the entire library to identify bar codes and determine which slots and drives contain tapes Recalibrate Library Performs the power up self tests Each test runs one time per test loop This test recalibrates the mechanics clears any hard error and then checks inventory Test Vertical Motion Moves the vertical assembly to the bottom of the library then to the top while the transport moves around its lateral range Once these moves are completed the transport assembly then stops NOTE This test is functional in all library models but only moves upward in multi level libraries Chapter 4 4 33 Library Administration Running Service Diagnostic Tests Table 4 8 Diagnostic Tests Test Description Test Lateral Motion Moves the transport assembly to a random slot No tape is required Test Magazine Swaps Moves a tape from a random slot to an empty random slot and then returns it to the original location Requires a tape and one open slot Wellness Test Moves a tape from a random slot to an empty drive repeats the process until all dr
114. e 6 19 Removing the Shipping Brackets 6 40 Chapter 6 Figure 6 20 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only 5 Go to the front of the library and pull out the doors on the lowest module 6 Behind the doors loosen the two 10 32 T 25 screws that secure the retainer bracket on the module to the cabinet Removing the Retainer Brackets 7 Turn the service handle counter clockwise to lower the bottom module Lower the module all the way down to ensure there is enough clearance for the vertical lift assembly 8 Gently pull out the bottom library module Chapter 6 6 41 Ps D 3 s 5 e Ps E D 9 5 amp k ES 3 D CAUTION Figure 6 21 NOTE Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only Removing the Transport Assembly 1 Using the finger holes in the top of the transport assembly lift the assembly up and out of the library Figure 6 21 Use care to protect the flat umbilical cable attached to the bottom of the transport assembly Removing the Transport Assembly 2 Place the transport assembly next to the library and disconnect the umbilical cable by pull
115. e Administration or Service menus Figure 4 1 Mailslot Door Lr o E lt gt Q 3 E fe E WS NS N NS WE A N NS N N iN N EN N S N I B N N NN AN e A W NS NS i N Chapter 4 4 7 CAUTION Library Administration Configuring the Mailslot Use the following steps to configure the mailslot option 1 In the Configure Mailslot menu a message will remind you to check the storage slot and mailslot configurations in the backup software Select OK The next screen will describe the prerequisites for configuring the mailslot Verify these prerequisites have been met then select OK The display will indicate the current mailslot setting Select the number of mailslots desired 0 1 5 or 10 See Table 4 3 on page 4 9 for information about each option A confirmation screen automatically displays the success or failure of the change and reminds you to reconfigure the backup software Select Done to exit Do not change the mailslot setting without reconfiguring the backup software The backup software must reflect the mailslot setting to assist in tracking tape exchanges and the current location of all tapes 4 8 Chapter 4 Library Administration Configuring the Mailslot Table 4 3 Mailslot Configuration Number Advantages and Disadvantages of
116. e Units FRUs are involved with the transport assembly the transport assembly and the vertical lift assembly Either assembly may be replaced separately but both must be removed to replace either one Accessing the Transport Assembly Use the following steps to access the transport assembly 1 Power off the library 2 Ifthe library is rackmounted use the following steps to slide it forward in the rack a Lower the rack s lever feet and fully extend the anti tip foot at the bottom front of the rack Failure to extend the anti tip foot of the rack could result in damage to the library and or personal injury b Pull out the front doors and loosen the screws that secure the library to the rack c Push the library out until it hits the latch stops 6 28 Chapter 6 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only 3 Remove the stop bracket by following these steps for Model 4 40 and 6 60 only you do not need to remove the stop bracket on Model 2 2 a Remove the left back 10 24 T25 screw from the top cover b Remove the stop bracket Figure 6 11 Removing the Stop Bracket for Models 4 40 and 6 60 sued Bulse day bul aoway Chapter 6 6 29 Figure 6 12 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only 4 Remove the 10 24 screws
117. e display cable is not obstructing the vertical lift transport assembly by attaching it to the inside edge of the library chassis 6 64 Chapter 6 Removing and Replacing Parts Removing and Replacing the Front Panel Display 2 Install the two long 6 32 T 10 screws that are next to the soft keys to secure the display to the chassis see Figure 6 37 Figure 6 37 Connecting the Front Panel 3 Re install the display cover by easing the top of the cover underneath the forehead and sliding it down see Figure 6 35 on page 6 63 Tighten the two phillips head 6 32 screws to secure the display cover in place 4 Install the viewing window and tighten the two phillips head screws to secure the window in place 5 Install the four screws that connect each chin plate see Figure 6 35 on page 6 63 for all screw locations Ps D 3 s 5 e Ps E D 9 5 amp R D 3 D Chapter 6 6 65 CAUTION Removing and Replacing Parts Removing and Replacing a Cosmetic Door Removing and Replacing a Cosmetic Door Removing a Cosmetic Door Face Level of Difficulty 2 Easy to Medium Pull the front door outward Use the front panel display or key if necessary to unlock the door Remove the front magazine by lifting the handle on the top of the magazine and pulling upward Twist the release tab on the back of the cosmetic door and simultaneously pull upward on the
118. e drive leader tip is not bent or visibly cut Tape stuck in drive Try unloading the tape from the library front panel Ensure the backup host software is not reserving the slot The backup software needs to cancel the reservation Chapter 5 5 31 m 7 Qo d c 7 7 gt pn E Ke Errors and Troubleshooting Troubleshooting Common Problems Table 5 15 Troubleshooting Table Problem Solution Ultrium Cartridge Memory Issues A new data cartridge that is write enabled is rejected by the drive Replace the data cartridge A new data cartridge that is write protected is rejected by multiple known good drives Replace the data cartridge A cartridge that has data written to it and is write enable is rejected by the drive The cartridge memory has failed or is damaged Write protect the tape recover the data from the cartridge and replace the cartridge Connections Changed drive SCSI ID but the new ID is not recognized by the host computer Check that all SCSI devices on the same bus have different ID numbers Reboot the host NOTE If the drive remains at SCSI ID 5 regardless of how it is set then the drive isn t communicating with the library Host does not detect the library Check that the HBA bus type and backup software are compatible with the library HVDS or LVDS Check that the library
119. e entered or alert you if the changes have not been saved 9 Enter the designated IP address into the web browser to launch the Web Based Library Administrator pages e Example 1 All modes manual DHCP or BOOTP IP address 15 28 33 12 http 15 28 33 12 e Example 2 Manual and BOOTP only Device name libraryl http library1 To use a device name the system administrator must add the device name you select to the domain name server DNS Instructions and help screens describing remote management are available from the Web Based Library Administrator pages by selecting the button in the top right hand corner of any page 4 14 Chapter 4 Library Administration Configuring the Remote Management Card Retrieving Information about the Remote Management Card Enter the Information menu to view the following remote management card settings Main Menu gt Information gt View Configuration gt Network Access e Network connection speed P address e Subnet mask Gateway address MAC address Lr o E lt gt Q 3 E 2 fe E Chapter 4 4 15 NOTE Library Administration Configuring the Library for Fibre Channel for versions of firmware 1 14 and lower Configuring the Library for Fibre Channel for versions of firmware 1 14 and lower The optional Fibre Channel interface cards in the library serve as a bridge between SCSI and Fibre Channel If you a
120. e inactive and the library is disconnected from the host 2 Ensure that the required host software has been installed 3 Power off the host hub or switch If the host computer is connected to a network check with the system administrator before turning off power 4 Install a host bus adapter s into the host computer if needed 5 Connect the hardware a On each level of the library connect the SCSI cable from bus 1 on each Fibre Channel interface card to the left connector on the left drive module b On each level of the library connect the SCSI cable from bus 2 on each Fibre Channel interface card to the left connector on the right drive module c Connect an additional SCSI cable from the top connector on the library controller card to the right connector on the left drive module drive module 1 to daisy chain the library controller to the drive d Terminate the bottom connector on the library controller card e Connect the appropriate SCSI terminator to the remaining connectors on the drive modules f Connect the Fibre Channel cable s to the host hub or switch e For the standard performance Fibre Channel controller a GBIC is required See Figure 2 23 on page 2 33 2 32 Chapter 2 Figure 2 23 NOTE CAUTION Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 Fibre Channel Connections Standard Performance Controller m 3 z E
121. e installed the library NOTE Ensure that you are using the appropriate holes in the upper rail to allow for enough clearance illustrated in Figure 2 6 Models 4 40 and 6 60 need additional clearance at the top of the library to accommodate the vertical lift assembly The clearance between the top and bottom rails should be Model 2 20 8 5 inches Model 4 40 17 inches Model 6 60 25 5 inches Chapter 2 2 13 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 3 Align the lower black silver rail with the lower two clip nuts and loosely install a 10 32 screw into each clip nut See Figure 2 6 a Slide the rail so that it equals the rack depth and loosely install the screws b Tighten all screws to secure the rails c Tighten the two pre installed screws inside each mounting rail to secure the rail in position Figure 2 6 Upper and Lower Rails 2 14 Chapter 2 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 4 Install the library ums I CAUTION The majority of the weight is near the back of the library Use 3 appropriate force when lifting the library 2 S E TIP To reduce the weight of the library you can remove all the drives See 9 Removing and Replacing Drive Modules on page 6 21 for more information e Model 2 20 With the help of another person use the removable lifting straps
122. e magazine by lifting it straight up with the handle Figure 3 4 4 To remove a tape grasp the top and bottom corners of the tape Pull the tape straight out of the magazine 5 To insert a tape into the magazine ensure that each tape is positioned as illustrated in Figure 3 5 on page 3 10 or Figure 3 6 on page 3 11 Push the tape into the slot until it clicks into place NOTE Ensure you have loaded the correct tape type into the corresponding magazine The magazine is labeled according to the drive technology it supports Chapter 3 3 9 NOTE Figure 3 5 Library Operations Accessing Tapes in the Library 6 Reload the magazine into the library tray and close the door The library will run an inventory check on the contents of that tape door If the library does not have all magazines it will report a partial availability message see Partial Availability State on page 5 19 Loading Ultrium Cartridges into a Magazine When inserting HP Ultrium cartridges into the tape library magazine ensure that each cartridge is positioned with the write protect switch facing out of the magazine and towards the magazine handle Figure 3 5 Push the tape into the slot until it clicks into place Loading Ultrium Tapes into a Magazine 3 10 Chapter 3 Figure 3 6 Library Operations Accessing Tapes in the Library Loading DLT Cartridges into a Magazine When inserting DLT cartridges into the t
123. e to the cabinet see Figure 6 20 on page 6 41 3 Replace the library side panels on the bottom two modules see Figure 6 17 on page 6 37 4 Replace the side panels on the cabinet see Figure 6 16 on page 6 36 5 Replace the shipping brackets see Figure 6 19 on page 6 40 6 Replace the external cables and power cord on the bottom module NOTE If the new transport has a different firmware revision than the rest of the library components the library could go into a partial availability state When this occurs the front panel will display Partly Available and the illuminated LED beneath the front panel display will be solid amber This is not an indication of a failure but may be an indication to download firmware See Upgrading Firmware on page 6 68 Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D Chapter 6 6 45 NOTE Removing and Replacing Parts Removing and Replacing the Vertical Lift Assembly for Models 4 40 6 60 and 12 140 Removing and Replacing the Vertical Lift Assembly for Models 4 40 6 60 and 12 140 Level of Difficulty 5 Difficult Removing the Vertical Lift Assembly The vertical lift assembly although attached to the transport assembly is a separate FRU The vertical lift assembly is only used in multi level libraries You must remove the transport assembly to access the vertical lift assembly See page 6 28 or page 6 35 for instructions on removing it fr
124. e try hardware ettor Replace the drive module if unsuccessful Removing and Replacing Drive Modules on page 6 21 81 51H Library failed Power cycle the library during initialization 82 52H Incorrect external Check the cable configuration Connecting SCSI connection and Powering on the Library for Models 2 20 Library connected 4 40 and 6 60 on page 2 28 to wrong type of SCSI bus 100 64H Library controller Power cycle the library unable to communicate with drive module 101 65H Drive module Power cycle the library unable to communicate with drive 102 66H Drive command Command timeout on 8051 timeout on drive module controller 103 67H A drive module Power cycle the library and re try Replace the controller has drive module if unsuccessful Removing and failed Replacing Drive Modules on page 6 21 104 68H Failed drive module Power cycle the library initialization Appendix A A 9 Sopo 2 10413 Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 105 69H Drive module serial Retry command timeout to drive 110 6EH Library controller Power cycle the library unable to communicate with slave card 111 6fH Slave controller Ensure the slave controller card is installed card missing or and fully seated faulty 112 70H Slave boar
125. ed at the top of the library cabinet when there is space at the top of the cabinet 3 Side panels Use a 3 16 Allen wrench to remove the four captive fasteners on each side panel See Accessing the Side Panels for Service on page 6 35 4 Library expansion card which is located only on level 5 of the library see page 6 18 for more information 5 e Front side panels on library Uses 4 40 screws to attach See Accessing the Side Panels for Service on page 6 35 Back side panels on library Uses 4 40 screws to attach See Accessing the Side Panels for Service on page 6 35 6 Lift cover bottom panel Two captive T 20 bit screws one on each side secure the panel to the cabinet See Accessing the Side Panels for Service on page 6 35 7 Lift assembly with jack and handwheel 8 Power distribution unit Uses 10 32 screws to attach See Removing and Replacing the Power Distribution Unit for Model 12 140 only on page 6 61 NOTE Not all the parts listed above are set up as FRUs Field Replaceable Units Some of these components are service parts that are not stocked Chapter 6 6 17 Ps 7 3 s 5 e Ps E D 9 5 amp k D 3 D CAUTION CAUTION Removing and Replacing Parts Removing and Replacing Cards Removing and Replacing Cards Level of Difficulty 1 Easy This library contains very sensitive electronic components It is important to follow the proper proce
126. ed it you can review the soft error log to help identify problem areas You can also use soft errors to identify the cause of software time outs The backup software on the host computer only allows a designated time for each operation If the library takes longer than the backup software allows it may be due to the library retrying a failed operation which will show up as a soft error TIP The date and time stamp will help you resolve errors m 7 Qo c D 7 gt gt a Chapter 5 5 17 Figure 5 1 Errors and Troubleshooting Understanding Error States Using the Soft Error Log Monitor and track components that might fail See error history to determine why other errors have occurred Review the soft error log to y Identify reason for backup software timeouts Chapter 5 NOTE Errors and Troubleshooting Understanding Error States Partial Availability State When the library is in a partial availability state it is still functional but is not in optimum or supported configuration as described in Table 5 13 on page 5 20 When this occurs the front panel will display Partly Available and the illuminated LED beneath the front panel display will be solid amber until the condition is resolved A partial availability state is most commonly an indication of a configuration issue and does not necessa
127. ee ee eee 6 42 Figure 6 22 Transport Assembly Position llle 6 43 Figure 6 23 Checking the Module Alignment 0 0 0 0 cece eeeee 6 44 xvi Figure 6 24 Figure 6 25 Figure 6 26 Figure 6 27 Figure 6 28 Figure 6 29 Figure 6 30 Figure 6 31 Figure 6 32 Figure 6 33 Figure 6 34 Figure 6 35 Figure 6 36 Figure 6 37 Figure 6 38 Figures Vertical Lift Assembly leues 6 4 7 Motherboard Cable Connections 000 e eee eee 6 49 Screw Locations on the Motherboard 0 0000 aes 6 50 Rotating the Sheet Metal Cover 6 51 Removing Two Side Panels 6 52 Magazine Lock Harness Cable Connection 0005 6 53 Removing the Motherboard 0 0 cc ccc cece eee eee 6 54 Removing the Stop Bracket for Model 2 20 6 56 Replacing Individual Power Supply Units 0 6 58 Replacing the Redundant Power Supply Module 6 60 Removing the Power Distribution Unit 004 6 62 Removing the Chin Plate and Front Cover 04 6 63 Removing the Front Panel Display 0 0 00 e eee 6 64 Connecting the Front Panel 0 0 0 0 ccc cee eens 6 65 Removing Front Door Face 0 tenes 6 67 xvii Figures xviii Lr 3 o lt o lt I 3 1 Library Overview 1 1 Library Overview Chapter Overview Chapter Overview This se
128. eferred to in this manual as Model 12 140 which indicates any library that is five levels and higher Certain models may not be available at the release date of this manual Chapter 1 1 3 Library Overview Library Model 2 20 4 40 and 6 60 Overview Library Model 2 20 4 40 and 6 60 Overview Front Panel Overview The front panel is the local control device for the library and is located on the front of the library The LED bar beneath the front panel display indicates library activity e Green library is ready and idle Flashing green library or drive is active Amber library is partially available and idle Flashing amber library failed Figure 1 1 Model 2 20 Library Front Panel Door 1 with lock slots 1 10 with slot 1 at the front 5 Soft keys Door 2 with lock slots 11 20 with slot 20 at the front 6 Front panel LED Front panel display 7 Power standby switch el wl nwo e Viewing window 1 4 Chapter 1 Figure 1 2 Model 4 40 Library Front Panel Library Overview Library Model 2 20 4 40 and 6 60 Overview Door 1 with lock slots 1 10 with slot 1 at the front 6 Viewing windows Door 2 with lock slots 11 20 with slot 20 at the front 7 Soft keys Door 3 with lock slots 21
129. elect Menu to return to the Operations menu 3 14 Chapter 3 Library Operations Drive and Tape Operations Moving Tapes Between Slots Main Menu gt Operations gt Drive and Tape Operations 1 From the Drive and Tape Operations menu select Move Tape Slot to Slot 2 Select the slot where you want to move the tape from using the or keys and press OK 3 Select the slot where you want to move the tape o using the or keys and press OK A message will display if the destination slot chosen is reserved or is reserved for a tape in the drive Lr 3 E lt O ge 2 f y e gt 7 A status screen indicates the tape is being moved Chapter 3 3 15 Library Operations Drive and Tape Operations Cleaning a Drive Main Menu gt Service gt Operations gt Drive Operations NOTE CAUTION Use a cleaning cartridge to clean the drive The drive should only be cleaned if the clean drive icon displays M Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head The library front panel displays a message when you need to replace the cleaning cartridge Ensure you are using the correct cleaning cartridge for the tape drive installed in the library Each drive type requires its own cleaning cartridge DLT drives require DLT cleaning cartridges and Ultrium drives require Ultrium cleaning cartridges 1
130. emoving and Replacing the Motherboard Removing and Replacing the Motherboard Level of Difficulty 4 Moderate to Difficult Removing the motherboard requires a series of disassembly steps to access the board Review the entire removal process before beginning this procedure Removing the Motherboard Use the following steps to remove the motherboard 1 Power off the library This library contains very sensitive electronic components It is important to follow the proper procedures for preventing electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing and replacing the major assemblies Failure to follow proper procedures could damage the circuitry 2 Record the location of all cables and cords to replace at the end of this procedure 3 Disconnect all external cables from the back of the library 4 Remove the following e Power supply page 6 56 e Drive modules page 6 21 e Cards page 6 18 e Vacant card slot and drive covers 6 48 Chapter 6 Removing and Replacing Parts Removing and Replacing the Motherboard 5 Disconnect all cables on the back of the motherboard Figure 6 25 Cable locations may vary depending on the library model Figure 6 25 Motherboard Cable Connections Display cable connector Interconnect cable on multi level libraries Fan cable Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D Umbilical cable on lowest l
131. en tested and found to comply with the limits of a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in an industrial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference There is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures a Reorient or relocate the equipment being interfered with b Increase the separation between the equipment and the item s being interfered with c Connect the equipment into an outlet on a circuit different from that to which the interfering equipment is connected or d Consult the dealer or an experienced radio TV technician for help Change or modification of this equipment not expressly approved by HP could void the user s authority to operate this equipment Only use the cables connectors power cords and accessories supplied with this equipment or expressly approved by HP Data Protection Greeley June 2000 Greeley Colorado USA For Regulatory Compliance Information ONLY contact Australian Product Regulations Manager Hewlett Packard Australia Ltd
132. er NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom EC Radio Frequency Interference Statement Europe Only This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures B 6 Appendix B Safety and Regulatory Information Regulatory Information LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP DLT Library nauhamuistiasemiin voidaan asentaa optista tiedonsiirtoa varten liitantakortti joka sis lt laserlahteen Tama laserlahde l hett tiedonsiirtosignaalit liitantakortille kytketyn optisen kuidun kautta Normaalissa toimintatilassa optinen liitantakortti on k ytt j lle turvallinen luokan 1 laserlaite eik k ytt j voi altistua turvallisuusluokan 1 ylitt v lle lasers teilylle toimiessaan k ytt ohjeen mukaisesti Optisen liit nt kortin turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r laserstr lning som verskrider gr nsen f r laserklass 1 Optisella liit nt kortilla ei ole k ytt j n teht v ksi tarkoitettuja huolto tai s
133. erboard 1 Insert the new motherboard into the side of the library Align it by using the guide pins near the drive bays Figure 6 25 on page 6 49 2 Replace the ten screws that secure the motherboard to the library chassis Figure 6 26 on page 6 50 3 Connect all cables to the motherboard Figure 6 25 on page 6 49 and Figure 6 29 on page 6 53 4 Replace the library s side panels and tighten the screws Figure 6 28 on page 6 52 5 Push the library fully into the rack if needed and secure it to the rack 6 Rotate the sheet metal cover back into place and tighten the thumbscrew 7 Replace the library cards drives vacant slot covers and power supply 8 Replace all external cables and cords 9 Connect the power cord s into a grounded power outlet and power on the library Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D Chapter 6 6 55 Figure 6 31 Removing and Replacing Parts Removing and Replacing the Power Supply Removing and Replacing the Power Supply Level of Difficulty 1 Easy A failing power supply on Model 2 20 disables the library A failing power supply on upper library levels results in a partial availability state When the library is in a partial availability state it is still functional but is not in optimum configuration When this occurs the front panel will display Partly Available and the illuminated LED beneath the front panel display will be solid amber unt
134. erformance Read write transfer rate maximum sustained Non compressed mode 15 MB second Compressed 2 1 typical 30 MB second Burst transfer rate 80 MB second Average access time 90 seconds Loading time 25 seconds maximum Unloading time 13 seconds maximum MTBF 250 000 hours Interface type Low Voltage Differential LVD Ultra 2 SCSI High Voltage Differential HVD Ultra SCSI Chapter 1 Table 1 8 Ultrium Media Specifications Library Overview Drive and Media Specifications Characteristic Ultrium Media Formatted capacity 200 GB 2 1 typical compression Basic description 0 5 inch metal particle Tape length 580 meters 1903 feet Cartridge dimensions 10 2 x 10 5 x 2 2 cm 4 02 x 4 15 x 0 85 in Shelf life 30 years Cartridge life e 1 000 000 passes any point on the tape passing the recording head in either direction e 20 000 loads unloads Cleaning cartridge life 15 uses Chapter 1 r 3 E x lt ie lt s s Table 1 9 Table 1 10 Library Overview Drive and Media Specifications DLT Drive Specifications Description Quantum DLT 8000 Performance Read write transfer rate maximum sustained DLT Type IV media e Non compressed mode 6 0 MB second e Compressed 2 1 typical 12 0 MB second Burst transfer rate
135. error log 5 Perform the recommendations in the order presented Continue with each successive recommendation until the problem is isolated 6 Select More Note any FRUs listed When a failing assembly causes an error up to three FRUs can be listed for possible replacement The FRU replacement list error code qualifiers diagnostic tests and sequence numbers should be used together to identify the problem Use the FRU replacement list only as a guide The first FRU listed is most likely the FRU causing the error Replace a subsequent FRU only after the first has been tested If replacing the second or third FRU repairs the problem test to establish that previously replaced FRUs were faulty Return the FRUs that are not needed Clearing the Failed State When the library records a hard error the library status icon in the front panel display is set to Failed This state can be cleared to either Healthy or Partly Available by one of the following e Running the Recalibrate Library test e Running the Clear Hard Log The Clear Hard Log function clears the error log and is only available from the Service Menu Ensure that you have recorded information from the error log before running this test e Power cycling the library Chapter 5 5 25 m e 7 Qo E fe c 2z D 7 gt e fe n E ie Errors and Troubleshooting Understanding Error States Host Software and Media Errors The library depe
136. ers on page A 14 157 9DH Transport plunge Note the error code qualifier to help motor cable is determine appropriate testing Interpreting missing or faulty Error Code Qualifiers on page A 14 158 9EH Transport translate Note the error code qualifier to help motor cable is missing or faulty determine appropriate testing Interpreting Error Code Qualifiers on page A 14 A 12 AppendixA Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 159 9FH Transport barcode Note the error code qualifier to help reader cable is determine appropriate testing Interpreting missing or faulty Error Code Qualifiers on page A 14 160 AO0H Transport Note the error code qualifier to help illuminator cable is determine appropriate testing Interpreting missing or faulty Error Code Qualifiers on page A 14 161 A1H Two transport Note the error code qualifier to help cables are missing determine appropriate testing Interpreting or faulty Error Code Qualifiers on page A 14 162 A2H Three transport Note the error code qualifier to help cables are missing determine appropriate testing Interpreting or faulty Error Code Qualifiers on page A 14 163 A3H Four transport Note the error code qualifier to help cables are missing or faulty determine ap
137. essen 6 70 Using a CE Diagnostic Tool 0 0 0 eee teens 6 71 A Error Code and Qualifier Reference Library Error Codes cuisses besa ban WE dac dE RE baw he A 2 Interpreting Error Code Qualifiers 0 cc eee ene eee A 14 B Safety and Regulatory Information Declaration of Conformity for Library Model 2 20 0 000 c cece eens B 2 Declaration of Conformity for Library Model 4 40 0 0 00 ce eee eee B 3 Declaration of Conformity for Library Model 6 60 0 0 c eee eee ees B 4 Declaration of Conformity for Library Model 12 140 0 0 00 00005 B 5 Regulatory Information 0 0 llle ha B 6 Laser Safety Statements US FDA CDRH Optical laser Fibre Channel GBIC B 6 xi Contents United Kingdom Telecommunications Act 1984 0 00 saasaa B 6 EC Radio Frequency Interference Statement Europe Only B 6 LASERTURVALLISUUS d iue EE ieu ute ae Me GER Rar it as B 7 English Translation of Finnish Statement 0000 e eee ee eee B 8 Herstellerbescheinigung ounsa anaana nennen een rs B 8 English Translation of German Sound Emission Directive B 9 Japanese VCCI Statement 0 eee enn eens B 9 Japanese Harmonics Statement 0 cece eee B 9 xii Tables Table 1 1 Library Models 0 0 eee I eee 1 3 Table 1 2 Environmental Specifications 0 0 e eee eee eee
138. evel Door lock power cable Q aoa A C N e Guide pins Chapter 6 6 49 Removing and Replacing Parts Removing and Replacing the Motherboard 6 Remove ten 4 40 x 625 10 T screws from the motherboard See Figure 6 26 for the screw locations TIP Use a 8 inch x 1 4 inch magnetic extension to remove these screws Figure 6 26 Screw Locations on the Motherboard 1 Four 4 40 x 625 10 T screws in the card bay area 2 Three 4 40 x 625 10 T screws in the drive bay area 3 Three 4 40 x 625 10 T screws in the power supply bay 6 50 Chapter 6 Removing and Replacing Parts Removing and Replacing the Motherboard 7 Loosen the thumbscrew on the sheet metal cover nearest the left drive bay and rotate the cover clockwise Figure 6 27 Figure 6 27 Rotating the Sheet Metal Cover 8 Ifthe library is rackmounted use the following steps to slide it forward in the rack for Models 2 20 4 40 and 6 60 only CAUTION For Model 12 140 do not push the library out of the cabinet Instead remove the side panels by using the procedure in Accessing the Side Panels for Service on page 6 35 a Lower the leveler feet and fully extend the anti tip foot at the front of the rack WARNING Failure to extend the anti tip foot of the rack could result in damage to the library and or personal injury Chapter 6 6 51 Ps D 3 s 5 e Ps E D 9 5 amp k ES 3 D Rem
139. f Conformity for Library Model 2 20 Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Co Manufacturer s Address Storage Systems Division 700 71st Avenue Greeley CO 80634 USA declares that the product Product Name DLT Tape Library Model Numbers N2724N1Z A5584A A5583A A4681A A4680A C7200ZA C7200JA C7200LA C7200JC C7200LC C7200ZB C7200NB C7200PB C7200RA C7200SA C7200RC C7200SC C7200ZZ C7201ZA C7201JA C7201LZ C7201JC C7201LC C7201ZB C7201NB C7201PB C7201RA C7201SA C7201RC C7201SC C7202LA C7202JC C7202LC C7202NB C7202PB C7202RA C7202RC C7203LA C7203LC C7203NB C7203PB C7203RA C7203SA C7203RC C7203SC Product Options All Options conforms to the following Product Specifications Safety EN 60950 1992 A1 A2 A3 A4 A11 IEC 60950 1991 A1 A2 A3 A4 EN 60825 1 1994 A11 1996 IEC 60825 1 1993 Laser Class 1 EN 55022 A1 A2 1995 CISPR 22 1997 3 Ed A1 A2 Class A EN 50082 1 1997 2 Ed EN 55024 2 1998 IEC 1000 4 2 1995 4 kV CD 8kV AD EN 55024 3 1998 TEC 1000 4 3 1995 3 V m EN 55024 4 1998 IEC 801 4 4 1988 1 kV Peak Power Lines 0 5 kV Signal Lines EN 61000 3 2 1995 IEC 1000 3 2 1995 Harmonics EN 61000 3 3 1995 IEC 1000 3 3 1994 Flicker Supplementary Information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly
140. f On or Off Configurations 12C Tracing On Off Off On or Off e Both SCSI and I2C Tracing Off On or Off e Error Recovery On On or Off e Default Inquiry Off Off Caution Always return the setting to Off since it resets the library to the factory default inquiry string NOTE SCSI Tracing and I2C Tracing share a buffer Changing one affects the other so use the Both function for dual tracing 4 4 Chapter 4 Library Administration Configuring the Library Table 4 2 Factory Default Configuration Settings Description Setting Library controller SCSI ID see page 4 25 0 Drives 1 12 SCSI IDs see page 4 25 1 6 8 13 Clean count see page 3 16 0 Report recovered errors see page 5 17 On Number of mailslots see page 3 12 1 All online drive repair states see page 6 21 Online pending Prevent media access Off F Hard error soft error drive media library event and Logs are cleared d recovery logs see page 5 16 E All move stored heights and offsets Returned to default positions 5 8 Chapter 4 4 5 NOTE CAUTION NOTE Library Administration Enabling and Changing the Password Enabling and Changing the Password All service and administration procedures are password protected These procedures include diagnostic tests configurations online drive repair and setting the date and time A password is also required to
141. f you are only replacing the transport assembly remove the vertical lift assembly from Models 4 40 and 6 60 to install on the replacement transport assembly See Removing the Vertical Lift Assembly on page 6 46 for the procedure 2 For Models 4 40 and 6 60 remove the 6 10 x 5 screws that secure the guide blocks to the top of the replacement transport assembly to attach the vertical lift assembly Figure 6 14 Figure 6 14 Guide Blocks 3 Connect the umbilical cable Figure 6 13 on page 6 31 Ensure that it clicks into place 6 32 Chapter 6 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only 4 On Model 2 20 lower the transport assembly into the library ensuring that the umbilical cable folds properly as you lower the assembly 5 On Models 4 40 and 6 60 align the gears on the transport assembly with the gear rails on the library Figure 6 15 Check the gear teeth position to ensure they are aligned with the gear rails and that the gear rails are level with each other CAUTION On Models 4 40 and 6 60 the alignment of the gears with the gear rails is critical The library will test alignment when it is powered on Figure 6 15 Transport Assembly Position A Gearsincorrectly aligned 1 Gears Ps D
142. fiers on page A 14 65 41H Failed while Note the error code qualifier to help checking for a determine appropriate testing Interpreting cartridge in the Error Code Qualifiers on page A 14 transport 66 42H Transport stuck at Note the error code qualifier to help home position determine appropriate testing Interpreting Error Code Qualifiers on page A 14 67 43H Transport stuck at Note the error code qualifier to help vertical home determine appropriate testing Interpreting m position Error Code Qualifiers on page A 14 a 68 44H Failed to move after Note the error code qualifier to help 9 finding the plunge determine appropriate testing Interpreting S home position Error Code Qualifiers on page A 14 ii 69 45H Transport unableto Note the error code qualifier to help move tothe end of determine appropriate testing Interpreting the track Error Code Qualifiers on page A 14 Appendix A A 7 Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 70 46H Failed inventory Note the error code qualifier to help check transport determine appropriate testing Interpreting contains a tape Error Code Qualifiers on page A 14 71 47H Timeout moving e Power cycle the library transport to taenope s Check the vertical path for obstructions of the libra
143. for Fibre Channel for firmware revisions greater than 1 14 Additional Fibre Channel Information Addressing Device Addresses on a Fibre Channel Loop Each device on a Fibre Channel Arbitrated Loop FC AL has a unique address known as the Arbitrated Loop Physical Address AL_PA There are 126 valid AL_PAs that correspond to the 127 devices allowed on a Fibre Channel loop with values between 0 255 not all values are valid The address index also represents the device s address Address indexes are used on devices where external switch settings determine the AL_PA Each number between 0 126 corresponds to one physical address Address Assignments Soft addressing and hard addressing are used to assign a unique AL_PA to each device A device using soft addressing will take the first available AL_PA as its own If the device is later power cycled it might select a different AL_PA Although soft addressing has an easy loop setup many host systems including HP UX and Windows NT lack the ability to track such dynamic address changes Hard addressing solves the problem of dynamically changing AL_PAs but requires more user intervention to set up The user must select an AL_PA for each device When the device is connected to a loop the device will attempt to use the user specified AL_PA If the device is later power cycled it will attempt to use the same AL_PA This results in more stable addressing over time Address Confli
144. for instructions on replacing the vertical lift assembly The instructions for replacing the transport assembly are divided into the following sections e Accessing the Side Panels for Service on page 6 35 e Accessing the Transport Assembly on page 6 38 e Replacing the Transport Assembly on page 6 43 e Re installing the Bottom Module on page 6 44 Accessing the Side Panels for Service The library can be serviced by removing the side and bottom panels on the cabinet and library You will not need to access the top of the library to service this product To access the library from the sides 1 Extend the anti tip rails which are located at the bottom of the library cabinet After extending these rails lower the leveler feet to keep the library cabinet from moving when you are servicing it Failure to extend the anti tip device could result in personal injury or damage to the library if the rack tips over 2 Use a 3 16 Allen wrench to remove the side panels from the cabinet by following these steps see Figure 6 16 on page 6 36 a Loosen the four captive fasteners that secure each side panel to the cabinet Hold the panel in place when removing the last screw b Support the panel to lift it slightly up then lower it down Chapter 6 6 35 Ps D 3 s 5 e Ps D 9 5 amp R D 3 D Figure 6 16 Removing and Replacing Parts Removing and Replacing the Transport Assembly for
145. fy that the library has been turned on from the standby switch and that it does not appear to be at fault The front standby switch should have a definite snap as it is rocked to the ON and STANDBY positions For a multi level library some crucial information should be gathered before moving on The power at each level is independent from other levels If none of the power supplies on any level power up as indicated by the power supply fans spinning then the most likely problem exists in the standby switch assembly and the routing of the standby switch power line throughout the library Follow the sequence below in troubleshooting this issue 1 Replace the standby switch assembly 2 If this does not resolve the problem replace the lower mother board 3 Ifthis does not resolve the problem replace the interconnect cables 4 If this does not resolve the problem replace the mother boards in all upper levels 5 44 Chapter 5 Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator If the library is a single level or only one power supply is not powering on use the following to troubleshoot the issue e Ifthe power supply fan does not move even slightly when the standby switch is moved to the ON position 1 Replace the power supply 2 If this does not resolve the problem replace the standby switch assembly 3 If this does not resolve the problem replace the mot
146. g the library for web monitoring You can monitor and manage the library anywhere on the network through user friendly web pages See Configuring the Remote Management Card on page 4 10 for more information You must first set a library password through the front panel to configure the library using the remote management card Chapter 2 2 47 mi 3 z E lt 5 E 5 El WARNING NOTE CAUTION Library Installation Moving or Shipping the Library Moving or Shipping the Library Do not move the library without additional help or an appropriately rated lift device Model 2 20 weighs 90 pounds 40 9 kilograms Model 4 40 weighs 165 pounds 76 4 kilograms Model 6 60 weighs 229 pounds 104 1 kilograms Model 6 140 weighs 850 pounds 385 48 kilograms During normal operation changes to configurations are stored in Non Volatile NV RAM for eight days All configuration settings can be permanently saved to flash memory by power cycling the library This allows the settings to be recovered if the library is unplugged for more than eight days If this step is not completed and the library is unplugged for more than eight days any new settings may be lost Before shipping the library verify that the configuration settings were saved permanently by first powering down the library and then powering back up to restore and view the settings To move or ship the library 1 Verify that all drive
147. guring the Library for Fibre Channel for firmware revisions greater than 1 14 ea Re RI ue MR Ue EE 4 18 Configuration 5b sebo rede pe oer ewe don eb iai 4 18 Additional Fibre Channel Information 0 00 ccc eens 4 21 Addressing 5i sod cutie eee Le wake edo e thd du eG edd dd dd 4 21 Ports Nodes and World Wide Names 000000 c cece eee e 4 22 Fibre Channel Loop State llle 4 22 Hubs and Switches i se rane UR Rp ERIS EUER ER UR RERSG Rus 4 22 ZONNE eenn CT EE 4 24 Setting SGSLIDSA doe EUER e E ER RE EUR er s 4 25 Setting the Date and Time 0 0 0 cc cece een eens 4 27 Retrieving Library Information lesse 4 29 Library Information 2 22 9 9 LER RA SER ER RANA EAR AR aos 4 29 DriveInformation l l e a ene n eens 4 31 Configuration Information 0 0 0 0 000 eee 4 31 Date and Time nee ek Beate RI ee saa ee Pe RE RE 4 32 Firmware Revisions 0 cee eee eee een e eee eh 4 32 Power Supplies onte beue Meses aa eae pie MA da kits athe 4 32 Running Service Diagnostic Tests 0 0 0 0 ccc eee eens 4 33 5 Errors and Troubleshooting Chapter Overview ios dde elle edd ekle doped a db dea pes 5 2 Diagnosing Problems iso vum ee emn epe nk US ER RR e eds 5 3 Using Library LEDs to Diagnose Status 0 0 0 0 00 5 4 Understanding Error States 0 0 eee een eens 5 16 Understanding Error Types 0 0 0 cc een eee eens 5 16 Soft Recovered Er
148. hannel Connections Model 12 140 1 Host user configured F 2 Hub or switch 3 Remote management card LAN connection 3 4 Fibre Channel cable Q 5 SCSI cable from library controller to drive 1 6 Appropriate SCSI terminator 7 SCSI cable from bus 1 on the Fibre Channel interface to drive 1 8 SCSI cable from bus 2 on the Fibre Channel interface to drive 2 9 SCSI cable from bus 2 on the Fibre Channel interface to drive 4 10 SCSI cable from bus 1 on the Fibre Channel interface to drive 3 11 SCSI cable from bus 2 on the Fibre Channel interface to drive 6 12 SCSI cable from bus 1 on the Fibre Channel interface to drive 5 13 SCSI cable from bus 2 on the Fibre Channel interface to drive 8 14 SCSI cable from bus 1 on the Fibre Channel interface to drive 7 15 SCSI cable from bus 2 on the Fibre Channel interface to drive 10 16 SCSI cable from bus 1 on the Fibre Channel interface to drive 9 17 SCSI cable from bus 2 on the Fibre Channel interface to drive 12 18 SCSI cable from bus 1 on the Fibre Channel interface to drive 11 Chapter 2 2 45 Library Installation Verifying the Host Configuration Verifying the Host Configuration Installing the Backup Software and Drivers Install and configure the host drivers host backup software and host bus adapter if you have not already done so Verifying the Configuration To verify the installation look for the library and drives after powering up the host see
149. hed O P m ro 7 Qo Lo s Q3 g c a 3 o 9 a Chapter 5 5 9 Table 5 6 Errors and Troubleshooting Diagnosing Problems LVDS Library Controller Card LEDs 1 Controller LED Color Description Flashing Green Controller needs firmware Yellow In the process of powering up Yellow flash Controller failed power on test Green Ready 2 SCSI LED Color Description Green No bus connected or low voltage differential SCSI bus connected Flashing Green Single ended SCSI bus attached SCSI performance reduced Yellow High voltage differential SCSI bus connected Configuration error ro HN 5 10 Chapter 5 Errors and Troubleshooting Diagnosing Problems NOTE Your Fibre Channel interface type standard or high performance is dependent on the drive technology in your library Interface is ready Flashing One SCSI port is faulty Green Table 5 7 Standard Performance Fibre Channel Interface LEDs 1 Activity LED Color Description C Flashing Indicates transmission activity by the Fibre IX Green Channel interface V 2 Link LED E Color Description Green Indicates valid Fibre Channel connection 9 Yellow Fibre Channel interface is being reset Off Fibre Channel is not connected m 3 Ready LED Color Description a Yellow Fibre Channel interface is being reset fa
150. her board e Ifthe power supply fan moves slightly and then stops the power supply is detecting a condition causing it to shut down The most likely condition is a short within that level of the library 1 Remove all cards and drive modules from that level 2 At the lowest level or on a single level library disconnect the umbilical cable going from the mother board to the translate frame assembly 3 Ifthe power supply fan now spins when powered up begin adding the cards drive modules and umbilical cable back into that level until a component prevents the power supply from coming up 4 Replace the suspected component 5 If after removing cards drive modules and the umbilical cable the power supply still does not power up then detach the front panel cable at the mother board the solenoid sensor cable assemblies on the power supply side and the interconnect cable s in a multi level library m 7 Qo c z 7 7 gt EN E Ke 6 Ifthe power supply still does not power up disconnect the solenoid on the non power supply side at the mid cable connector Do not disconnect the cable assembly from the mother board as this will also disconnect the power switch If this resolves the problem replace that solenoid assembly 7 Ifthe power supply still does not power up replace the mother board Otherwise reattach the cables until the one which causes the failure is found and repla
151. hubs and switches they are not required Figure 2 27 Fibre Channel Cabling Alternatives Cabling Alternative 1 Connecting the library directly to a host Host Library Cabling Alternative 2 Connecting the library to the host through a hub or switch more detailed instructions are on the following Hub Switch pages Host Library Cabling Alternative 3 Connecting the library multiple hosts through a hub or switch Host Host 2 40 Chapter 2 Library Installation Connecting and Powering on the Library for Model 12 140 The following steps illustrate a Fibre Channel connection between the host hub or switch and library 1 Ensure that the library and host are inactive and the library is disconnected from the host 2 Ensure that the required host software has been installed 3 Power off the host If the host computer is connected to a network contact the system administrator 4 Install a host bus adapter into the host computer Use proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing internal components 5 Connect the hardware a On each level of the library that has a drive module connect a SCSI jumper cable from bus 1 on each Fibre Channel interface card to the left connector on the left drive module b Connect a SCSI jumper cable from bus 2 on each Fibre Channel interface card t
152. ibrary into a Rack To install a stand alone library in a rack remove the cover and feet by following these steps 3 E E lt 5 E 2 e El 1 Remove the following six screws Figure 2 1 a Four 10 24 screws one located at each of the four feet b Two 10 24 screws near the bottom and at the back of the library 2 Lift the cover off the library The cover may fit tightly If you cannot remove it easily ease the sides out while lifting up on the cover Removing the Cover Chapter 2 2 7 Library Installation Installing a Stand alone Library into a Rack 3 Remove the feet as follows a Remove the 10 24 torx pan head machine screws from the side of each foot assembly b Slide the feet off the library Figure 2 2 Removing the Feet 4 Follow the steps in Installing the Library into a Rack for Model 2 20 4 40 and 6 60 on page 2 9 to rackmount the library 2 8 Chapter 2 NOTE CAUTION WARNING Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 Installing the Library into a Rack for Model 2 20 4 40 and 6 60 The instructions in this section apply to library Models 2 20 4 40 and 6 60 mounted in a standard 19 inch rack mi 3 z E lt 5 E 5 E El For stand alone installations see Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 on page 2 28 Make sure that the rack
153. ignments or Fibre Channel status e Save SCSI element reserve after a power cycle Other configuration options prevent media access report recovered error logs diagnostic configurations Chapter 4 4 31 Library Administration Retrieving Library Information Date and Time Main Menu gt Information gt Date and Time Enter this menu to view the date time and time zone From this menu use the More key to show the date and time of the last power on Firmware Revisions Main Menu gt Information gt Firmware Revisions NOTE From the Firmware Revisions menu you can view information about the following e Library e Tape drives See Upgrading Firmware on page 6 68 for information on upgrading firmware Power Supplies Main Menu gt Information gt Power Supplies From the Power Supplies menu you can view information about the status of your power supply and whether or not your library contains a redundant power supply 4 32 Chapter 4 Library Administration Running Service Diagnostic Tests Running Service Diagnostic Tests Use the following menu path to access service diagnostic tests Main Menu gt Service gt Run Test Use the following procedure to run internal tests of library functions Table 4 8 describes these tests 1 Enter the service password to access the Service menu 2 From the Run Test menu use th
154. iguring the Library You can change the following configuration options for the library Table 4 1 Configuration Options Menu Item Description Default Options Password See Enabling and Changing the Off On or Off Password on page 4 6 Network Access See Configuring the Remote DHCP Off Assign an IP Management Card on page 4 10 address or use DHCP Mailslot See Configuring the Mailslot on One slot None one Configuration page 4 7 five or 10 slots Fibre Channel or See page 4 16 or page 4 18 for Fibre N A N A SCSI IDs Channel information and Setting SCSI IDs on page 4 25 for SCSI information Save Element Allows the host to continue reserving Off On or Off Reserve after drive or slots after a power cycle This Power Cycle is typically used to ensure that only one host can access a slot or drive Chapter 4 4 3 Lr o E lt gt Q 3 E fe E Library Administration Configuring the Library Table 4 1 Configuration Options Menu Item Description Default Options Other e Report Recovered Errors Reports On On or Off Configuration soft recovered errors over SCSI Options E e Prevent Media Access Locks the N A N A library doors and prevents front panel operations Off On or Off e Restore Factory Defaults Restores the default configuration settings on the library controller card see Table 4 2 on page 4 5 Diagnostic e SCSI Tracing On Off Of
155. il the condition is resolved see Partial Availability State on page 5 19 Removing the Power Supply 1 Power off the library 2 Disconnect the power cord from the back of the power supply 3 Loosen the thumbscrews at the top and bottom of the power supply If the thumbscrews are too tight to loosen by hand loosen them with a screwdriver 4 Remove the stop bracket for Model 2 20 only Removing the Stop Bracket for Model 2 20 6 56 Chapter 6 Removing and Replacing Parts Removing and Replacing the Power Supply 5 Remove the power supply with one hand and pull outward Support the bottom of the power supply to avoid dropping the module Replacing the Power Supply 1 Grasp the power supply handle with one hand while supporting the bottom with your other hand Align the power supply with the guide notch at the top of the power supply bay Fully insert the power supply into the library Replace the stop bracket for Model 2 20 only Tighten the two thumbscrews le Gree COs Sb9 Connect the power cord to the power supply ZA rn 3 4 gt e 1 s 5 9 fo v 5 7 Chapter 6 6 57 WARNING Figure 6 32 Removing and Replacing Parts Removing and Replacing the Redundant Power Supply Removing and Replacing the Redundant Power Supply Replacing Individual Redundant Power Supply Units Level of Difficulty 1 Easy To replace individual power supply units 1 P
156. iled 3 power on test or a fatal error was detected during 9 operation z Green Fibre Channel interface passed power on test Q Chapter 5 5 11 Errors and Troubleshooting Diagnosing Problems NOTE Your Fibre Channel interface type standard or high performance is dependent on the drive technology in your library Table 5 8 High Performance Fibre Channel Interface LEDs 1 Activity LED Color Description Flashing Indicates transmission activity by the Fibre Green Channel interface 2 Link LED Color Description Green Indicates valid Fibre Channel connection Yellow Fibre Channel interface is being reset Off Fibre Channel is not connected 3 Ready LED Color Description Yellow Fibre Channel interface is being reset failed power on test or a fatal error was detected during operation Green Fibre Channel interface passed power on test Interface is ready Flashing One SCSI port is faulty Green 4 amp 5 SCSI Bus LEDs Color Description Green SCSI bus is operational Yellow SCSI bus is not operational or is partially available Flashing Indicates transmission activity by the SCSI Green bus Chapter 5 Errors and Troubleshooting Diagnosing Problems Table 5 9 Drive Module LEDs 1 Yellow 2 Green Description Off On Drive is online and available Flashing Off Drive is offline and may be replaced
157. imed out LEDs are on and green e Clear any obstructions from the transport path 87 57H A command to the transport was Power cycle corrupted 88 58H Attempted to overlap commands Run Recalibrate Library test to the transport controller Sc Cigar tietransport path e Power cycle 89 59H The transport lost power e Run Recalibrate Library test 90 5AH Vertical system failed wakeup e Run Recalibrate Library test HOHCDONCEPRVO mode e Check internal cables 91 5BH Status report from transport was Power cycle corrupted 92 5CH Transport timed out while e Verify that the transport executing a command LEDs are on and green e Clear any obstructions from the transport path A 18 Appendix A Error Code and Qualifier Reference Library Error Codes Table A 2 Error Code Qualifiers Decimal Hex Description Recovery Method Error Error 93 5DH General transport communication e Verify that the transport error LEDs are on and green e Clear any obstructions from the transport path 94 5EH Failed to establish communication Verify that the transport with transport LEDs are on and green e Clear any obstructions from the transport path 95 5FH Transport needs firmware Download new library downloaded firmware see page 6 68 96 60H Information received from the e Verify that the transport transport was corrupted LEDs are on and green e Clear any obstructions from the transport path 97
158. ing the tabs outward Figure 6 21 3 If you are only replacing the transport assembly and not the vertical lift motor remove the motor to install on the replacement transport assembly See Replacing the Vertical Lift Assembly on page 6 46 for more information You need to remove the guide blocks on the replacement transport assembly to install the vertical lift assembly See Figure 6 14 on page 6 32 6 42 Chapter 6 Removing and Replacing Parts Removing and Replacing the Transport Assembly for Model 12 140 only Replacing the Transport Assembly Install the replacement transport assembly by following these steps 1 Connect the umbilical cable to the bottom of the library chassis CAUTION Use care to protect the flat umbilical cable attached to the bottom of the transport assembly Do not bend the pins a Align the gears on the transport assembly with the gear rails on the library Figure 6 22 b Check the gear teeth position to ensure they are aligned with the gear rails and that the gear rails are level with each other Figure 6 22 CAUTION The alignment of the gears with the gear rails is critical The library will test to ensure alignment Figure 6 22 Transport Assembly Position Ps D 3 s 5 e Ps E D 9 5 amp k ES 3 a A Gearsincorrectly aligned 1 Gears B Gear correctly aligned 2 Gear rails racks 3 Check points to ensure alignment
159. iode used in the optical interface card Wavelength 850 nm Power 0 3 mW Laser safety class Class 1 laser Herstellerbescheinigung Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenl rn information sverordnung vom 18 Januar 1991 Schalldruckpegel Lp 70 dB A am arbeitsplatz normaler betrieb nach ISO 7779 1988 EN 27779 1991 Typpr fung B 8 Appendix B Safety and Regulatory Information Regulatory Information English Translation of German Sound Emission Directive This statement is provided to comply with the requirements of the German Sound Emission Directive from 18 January 1991 Sound pressure Lp lt 70 dB A e at operator position normal operation according to ISO 7779 1988 EN 27779 1991 type test Japanese VCCI Statement TORES RHULIEEBSERNEBIAmSEOCCI O SS ERO422AAiE EE CI CORBCRERR CHAT o ER PBSSROFCEMHBVEF O m amp ltid EAS EEIE BEDBRENGSCEMHBVET Japanese Harmonics Statement BRA E54 VRS Appendix B B 9 9 E h lt E E a P vo g lt Safety and Regulatory Information Regulatory Information B 10 Appendix B Glossary A AL_PA Arbitrated Loop Physical Address B backup software Software that runs on the host computer that is used to track data backups and execute library functions board A printed circuit assembly PCA Also called a card or adapter bulk load A way to loa
160. ipei UTC 9 Tokyo Osaka Sapporo Seoul Yakutsk UTC 9 30 Adelaide Darwin UTC 10 Brisbane Melbourne Sydney Guam Port Moresby Vladivostock Hobart UTC 11 Magadan Solomon Is New Caledonia UTC 12 Fiji Kamchatka Marshall Is Auckland Wellington 4 28 Chapter 4 Library Administration Retrieving Library Information Retrieving Library Information The following information is available from the Information menu e Library information e Drive information e Configuration information Date and time e Firmware revisions e Power supplies Library Information Main Menu gt Information gt E tey g lt gt Qa 3 EJ g fe E Library Information Use the following procedure to view information about the library Table 4 7 on page 4 30 explains each option 1 From the Library Information menu select one of the following options Library Status e Hard Error Log e Recovered Soft Error Log e Odometer Identity 2 Select Back to return to the Library Information menu Chapter 4 4 29 Library Administration Retrieving Library Information Table 4 7 Library Information Menu option Information Library Status Describes the overall status of the library page 5 19 and any partial availability flags Hard Error Log Displays a history of unrecovered errors page 5 24 Returns a message indicating that there are no hard errors or provides an error
161. ise the library s leveler feet using a 1 2 inch open end wrench If the ramp was removed from the shipping pallet reattach it With at least two people slowly roll the library up the ramp and onto the shipping pallet see Figure 2 18 on page 2 25 Use a socket wrench to attach the front and rear pallet shipping brackets to secure the library to the shipping pallet see Figure 2 17 on page 2 24 Each bracket has four bolts a Attach the two 7 16 bolts that secure each bracket to the library b Attach the two 9 16 bolts that secure each bracket to the pallet Add the packaging materials to the library see Figure 2 16 on page 2 23 a Place the foam cushion onto the back of the library b Place the plastic bag over the library to cover it c Wrap the cardboard tube around the library d Attach the four clips that secure the cardboard tube e Place the cardboard cap on top of the library Attach four vertical banding straps to secure the ramp to the library and the library to the shipping pallet see Figure 2 15 on page 2 22 2 52 Chapter 2 T 3 E lt O ge 9 y gt 7 Library Operations 3 1 Lib rary Operations Chapter Overview Chapter Overview This chapter describes the following 3 2 Front Panel Overview Service Menu Tree Accessing Tapes in the Library Drive and Tape Operations Chapter 3 Figure 3 1 Front Panel Overview Library Operations Front
162. itch cable included in cable kit Access this part by removing the chin plate on the front and at the bottom of the library and the right side panel on the lowest library level 3 N A Mailslot solenoid assembly Two 4 40 x 375 T 10 screws secure this part to the inside edge of the library Remove the library side panels to access this part 4 N A Magazine lock harness cable included in cable kit see Figure 6 29 on page 6 53 Access this part by removing the library side panels Secure the cable to the side of the library chassis to ensure it does not become damaged 5 N A Interconnect cable that connects multi level libraries included in cable kit see Figure 6 25 on page 6 49 6 48 Chassis fan Remove all cards from the back of the library Remove the four 6 32 T 15 screws that secure the fan inside the back of the library 7 3 Motherboard Uses 4 40 x 625 screws to attach see page 6 48 for more information Ps 7 3 s 5 e Ps D 9 5 e y ES 3 D Chapter 6 6 15 Figure 6 6 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Model 12 140 FRUs Unique FRUs for Model 12 140 6 16 Chapter 6 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Table 6 7 Unique Parts for Model 12 140 5 of 5 Call Description out 1 Top panel 2 Filler panel The panel is spring load
163. iting or verifying media through the software These errors can be caused by damaged media or drives so it is important to be able to determine which media and or drives are having the problems Chapter 5 5 27 m 7 Qo z D 7 gt gt vo Errors and Troubleshooting Understanding Error States The simplest way to evaluate the scope of the problem is using the drive media log in the remote management card or library This log records the last 100 drive media events including tape alert events and read write and verify errors This log also lists the drive and tapes that were involved in the event Drives are identified by drive number and tapes are identified by bar code number or from the slot location Table 5 14 Drive and Media Problems Drives and or Media with Probable Cause Problem Any tape and one drive Drive might have an error One tape and more than one Tape is damaged drive Several tapes and one drive Error on drive unqualified or unsupported media or old media Check media brand and type as well as the drive error log Several tapes and more than Unqualified or unsupported one drive media Check media brand and type as well as the drive error log All tapes and all drives Unknown This will likely require joint troubleshooting with the ISV 5 28 Chapter 5 Errors and Troubleshooting Troubleshooting Common Problems Trouble
164. ives are full and then returns all tapes to their original slots Requires a tape and one open slot Rewind Media CAUTION Do not run this test if the drive contains a tape that is receiving data from the host Rewinds the tape in the drive Lock Transport Locks the transport assembly in place to allow for shipping the library Power down the library after running this test Motion commands may fail if issued after the transport assembly is locked NOTE The transport assembly automatically unlocks when the library is powered on Unlock Transport Unlocks the transport assembly without power cycling the library The transport must have already been locked to use this test NOTE The transport assembly automatically unlocks when the library is powered on Empty Drives CAUTION Do not run this test if the drive contains a tape that is receiving data from the host CAUTION Run an inventory check from the backup software after performing this test Moves a tape out of the drive module and returns it to its original storage slot if the locations are known otherwise a tape is placed into the first available storage slot 4 34 Chapter 4 Table 4 8 Library Administration Running Service Diagnostic Tests Diagnostic Tests Test Description Fill Transport CAUTION Run an inventory check from the backup software after performing this test Moves a tape from a random storage slot into the t
165. k Access Mailslot Size SCSI or Fibre Channel IDs Save Element Reserve After a Power Cycle Other Config Options Online Drive Repair Set Date and Time Upgrade Drive Firmware The Administration menu not seen on this illustration contains the same menus as the Service menu The Service menu contains additional tests Chapter 3 NOTE NOTE Library Operations Accessing Tapes in the Library Accessing Tapes in the Library Tapes in the library may be accessed using the following features e Magazine access Mailslot access if configured see Configuring the Mailslot on page 4 7 for configuration information Magazine Access Main Menu gt Service gt Operations gt Magazine Access 1 From the Magazine Access menu select one of the following options e Unlock Door e Unlock All Doors Use the or key to change the door selection Opening only the required door instead of all doors will reduce the time required for the library to check inventory 2 Pull the unlocked door s out to access magazines and tapes Select Lock to re lock doors that have been unlocked but not opened The door may also be key locked Unlock the door if needed 3 8 Chapter 3 Library Operations Accessing Tapes in the Library Figure 3 4 Removing Replacing a Magazine Lr 3 o x lt O ge 9 g y i 7 3 Remove th
166. l bandwidth of the loop Some of the advantages of hubs also apply to switches Switches can connect up different devices using more than one type of connection media In addition switches allow a system to function with one or more ports disconnected or turned off Unlike hubs switches and the fabric in general allow all devices access to the full bandwidth of the Fibre Channel system Adding devices to a properly designed fabric does not affect the performance of the fabric in any way Unfortunately switches are more complex and costly than hubs With hubs a port is connected to the next port forming a loop With switches a port is connected in a logical or physical crossbar to all other ports on the switch As a result all ports on a switch can connect to all other ports on a switch without any intervening ports Switches also regenerate the data signal which prevents cascading issues Interconnecting switches is more complex than for hubs With hubs there is only one connection in between any two hubs With switches there are multiple connections needed in order to maintain the full bandwidth of the fabric As with hubs switches can have zones of allowed connections See Zoning on page 4 24 Chapter 4 4 23 o E lt gt Q 3 E g gE fe E NOTE Library Administration Configuring the Library for Fibre Channel for firmware revisions greater than 1 14 Zoning Zoning is a m
167. l display to see if the drive has already been taken offline Verify the drive s status by checking the LEDs on the back of the drive module see Table 5 9 on page 5 13 If there are no LEDs illuminated on the drive take the library offline Check with the system administrator before powering off the library 2 If the drive module is not already offline go to the Service or Administration menu and then Online Drive Repair menus Set the failing drive to the offline state The drive will automatically attempt to rewind any loaded tape 3 Select the drive with the or keys and press OK 6 22 Chapter 6 Removing and Replacing Parts Removing and Replacing Drive Modules 4 Select Put Drive Offline The front panel indicates the success or failure of this operation Removing a Drive Module NOTE To preserve SCSI communications do not loosen or remove the SCSI cable s connected to the outside of the drive module The connection to be removed is located inside the drive module See Figure 6 8 NOTE When the drive module has been successfully taken offline one of the LEDs on the back of the drive will be flashing yellow Remove the drive module using the steps below 1 Verify the external SCSI cable is securely fastened to the connector plate 2 Loosen the thumbscrews on each side of the connector plate located in the middle of the drive module Figure 6 8 3 Gently remove the connector plate with S
168. lation Describes how to unpack install rackmount connect power on and move the library Library Operations Describes the front panel menu structure menu trees loading unloading moving tapes and drive operations Library Administration Includes information on configuration options diagnostic tests and retrieving information from the library Errors and Troubleshooting Describes how to understand error conditions find error information interpret LEDs and troubleshoot library problems Removing and Replacing Parts Includes procedures on removing and replacing FRUs exploded views of service parts and information on downloading firmware Error Code and Qualifier Reference Describes the error codes and qualifiers for advanced troubleshooting Safety and Regulatory Includes safety and regulatory information Glossary of Terms Includes technical terms used in this manual vi Contents 1 Library Overview Chapter OVerview consc secs tio se et VE Ta MCI DE vee ees a eee 1 2 Models Described in this Manual 0 0 0 0 tent ees 1 3 Library Model 2 20 4 40 and 6 60 Overview llle 1 4 Eront Panel Overview bic Gis ei xoa eo ea RCM uu bie V 1 4 Library Back Panel 02240883 sec mods deter ER edes 1 7 Library Model 12 140 Overview sss es 1 10 Technical Specifications ose rereset ir en Crk en eee eee nee nes 1 11 Environmental Specifications for all models 0 0
169. ler high performance 2 33 2 42 standard performance 2 32 2 41 fibre channel controller location 2 20 1 7 4 40 1 8 6 60 1 9 fibre channel installation 2 32 2 36 fibre channel interface high performance 5 12 standard performance 5 11 fibre channel retrieving information 4 17 fibre technology 4 21 4 24 field replaceable units FRUs 6 4 6 14 firmware download 6 68 firmware revisions 4 32 floor rating 2 6 front 12 140 overview 1 10 front panel display Glossary 2 operating 1 4 3 3 status information 3 3 front panel display 6 22 2 20 1 4 4 40 1 5 6 60 1 6 removing 6 64 front panel display cable 6 15 front panel keys 2 20 1 4 4 40 1 5 6 60 1 6 G GBIC Glossary 2 GBIC module fibre channel installation 2 32 2 33 2 42 GBIC See gigabit interface connector gigabit interface connector on fibre channel card 2 32 H hard errors Glossary 2 harmonics statement B 9 HBA Glossary 2 high voltage differential SCSI interface and terminators 2 28 2 37 Index Index home screen 3 3 Glossary 2 host 2 27 2 39 2 40 2 45 Glossary 2 host interface card 2 27 hub 2 40 2 45 Glossary 2 hub in fibre channel installation 2 34 2 35 2 36 HVDS 5 9 Glossary 2 HVDS See high voltage differential SCSI interface and terminators I icons 3 4 identifying errors 5 16 identity Glossary 2 information firmware 4 32 information about the li
170. loded Views of Replaceable Parts FRUs Exploded View of Cosmetic and Sheetmetal FRUs 2 of 2 Figure 6 3 Chapter 6 6 10 Removing and Replacing Parts Exploded Views of Replaceable Parts FRUs Table 6 4 Description of Cosmetic and Sheetmetal FRUs 2 of 2 Call out Description 1 Library top cover for Model 2 20 see Figure 6 12 on page 6 30 Includes eight 4 40 x 25 screws to attach 2 Bezel chin for the lowest library level Uses 6 32 machine screws to attach 3 Forehead for library Model 4 40 see Figure 6 12 on page 6 30 Installed at the top of the library with four 10 24 T 25 screws 4 Bezel chin See Removing and Replacing the Front Panel Display on page 6 63 Uses 6 32 machine screws to attach 5 Forehead for library Models 6 60 and 12 140 see Figure 6 12 on page 6 30 Installed at the top of the library with four 10 24 T 25 screws 6 Lifting strap used to guide libraries into a rack Uses 10 24 x 50 screws to attach 7 Lifting strap used to guide libraries into a rack Uses 10 24 x 50 screws to attach 8 Vertical lift cover for multi level libraries see Figure 6 12 on page 6 30 Installed at the top of the library with two 10 24 x 50 screws 9 Standalone feet Includes four 10 24 x 50 screws to attach 10 Standalone cover assembly for Model 2 20 Uses 10 24 x 625 screws to attach Ps 7 3 s 5 e Ps D 9 5
171. n ID conflict with another device 3 When the host is powered on install the software and or driver s into the host that are compatible with the library Chapter 2 2 27 NOTE CAUTION Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 SCSI Cable Connections Refer to Fibre Channel Installation and Connections on page 2 32 if the library is configured with Fibre Channel Connect the library as follows refer to Figure 2 20 through Figure 2 22 1 Properly power off all peripheral devices connected to the host computer If the host computer is connected to a network check with the system administrator before turning off power 2 Power off the host 3 Connect a 68 pin SCSI cable from the top connector of the library controller to the host Use SCSI cables and HVDS differential terminators for high voltage SCSI interfaces Use SCSI cables and LVDS differential terminators for low voltage SCSI interfaces The label on the library controller indicates high or low voltage 4 Connect a jumper cable from the bottom connector of the library controller to the first left drive module Daisy chain that drive module to the second right drive module For single level libraries Skip to step 6 5 For multi level libraries a Daisy chain the drive modules on each level by connecting a
172. n Show All Sensors diagnostic test only Sensor Closed a Library is partially available library is still functional but is not in an optimum configuration Refer to Partial Availability State on page 5 19 Chapter 3 3 5 T 3 E x lt O ge 9 g ct i 7 Figure 3 3 Library Operations Front Panel Overview Nesting Each level of password protected menus includes all options available in the subordinate menu For example all options available in the Administration Menu are included in the Service Menu This functionality reduces the need to return to the Main Menu or re enter a password Figure 3 3 illustrates the nesting concept of increasing levels of library control Menu Nesting Information Operations Administration Service Library Information Drive Information View Configuration Date and Time Firmware Revisions Power Supplies 3 6 Drive and Tape Operations Information Information Magazine Access Operations Operations Mailslot Access Change Configuration Change Configuration Run Test Run Test with additional capability Online Drive Repair
173. n labels location 2 20 1 7 4 40 1 8 6 60 1 9 Index Index R rack HP 2 9 trim brackets 2 19 rackmounting 2 11 2 21 real time clock 4 27 recovery 5 29 recovery procedures table of A 3 reducing weight for installation 2 15 regulatory information B 6 remote management card Glossary 3 configuration 4 13 connections 2 39 2 45 retrieving information from 4 15 supported configurations 4 12 using 4 10 4 15 Remote management card fibre channel installation 2 20 2 34 4 40 2 35 6 60 2 36 remote management card location 2 20 1 7 2 29 2 30 2 31 4 40 1 8 6 60 1 9 replaceable parts 6 4 6 14 replacing cards 6 18 replacing the transport assembly model 12 140 6 35 6 45 retrieving fibre channel information 4 17 ribbon cable 6 24 room temperature 2 4 2 5 S save element reserve 4 3 SCSI Glossary 3 cable connections 2 28 cable s 6 23 choosing terminator 2 28 2 37 SCSI cable connections 2 20 2 29 4 40 2 30 6 60 2 31 SCSI cable specifications 1 20 SCSI ID Glossary 3 default 4 25 setting 4 25 SCSI terminators fibre channel installation 2 20 2 34 4 40 2 35 6 60 2 36 SCSI differential Glossary 1 self test 6 27 6 72 service diagnostics 5 3 service tests 4 33 setting SCSI IDs 4 25 setting the date and time 4 27 setting the real time clock 4 27 shipping model 6 140 2 51 shipping the library 2 48 2 48 2 51 single ended SCSI Glossary 4
174. n length Library power Model 4 100 Typical 425W Max 450W consumption Model 6 100 Typical 565W Max 600W Model 6 120 Typical 590W Max 625W Model 6 140 Typical 615W Max 650W Model 8 140 Typical 755W Max 800W Model 10 140 Typical 895W Max 950W Model 12 140 Typical 1035W Max 1100W LAN Locate the library near a LAN connection for connecting the remote connection management card Air quality Minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust and smoke filled rooms CAUTION Excessive dust and debris can damage tapes and tape drives Humidity 20 80 RH Chapter 2 2 5 Library Installation Choosing a Location for Models 2 20 4 40 and 6 60 Table 2 3 Location Criteria Clearance Back Minimum of 55 88 cm 22 inches Front Minimum of 190 5 cm 75 inches Sides Minimum of 5 08 cm 2 inches Floor rating A fully loaded library can weigh up to 385 48 kg 850 lbs Each caster supports up to 96 37 kg 212 5 lbs To support the weight exerted on the floor by the casters the floor rating must meet or exceed 1 694 kg per square meter 347 lbs per square foot Tip rating Do not tip the library more than 10 Ensure that the location for the library has a level surface 2 6 Chapter 2 NOTE Figure 2 1 Library Installation Installing a Stand alone Library into a Rack Installing a Stand alone L
175. n unit to a dedicated grounded power receptacle and power on the library The power standby switch is recessed and on the lowest level on the front of the library After the power up test is complete this may take several minutes you will see the Home screen on the library s front panel The Home screen displays the status of the drives and library 9 Power on other peripherals and then the host 2 38 Chapter 2 Table 2 5 SCSI Cable Connections Model 12 140 Library Installation Connecting and Powering on the Library for Model 12 140 1 Host user configured 2 SCSI cable to host 3 Remote management card LAN connection 4 SCSI cable to host 5 Jumper cable 6 Appropriate 68 pin terminator 7 SCSI cable to host 8 Jumper cable 9 SCSI cable to host 10 Jumper cable 11 SCSI cable to host 12 Jumper cable 13 SCSI cable to host 14 Jumper cable 15 SCSI cable to host 16 Jumper cable Chapter 2 2 39 uoneyjeysuy Aeq Library Installation Connecting and Powering on the Library for Model 12 140 Fibre Channel Cable Connections NOTE Although some of the examples below show
176. nagement card to the management card correct library level on the bottom level is not on library level 1 m 135 87H Failed because Remove the extra remote management card S more than one There should be one card installed on the 9 remote library and on the bottom library level S management card is present Appendix A A 11 Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 136 88H Failed because the Ensure the library expansion card is properly library expansion installed seated and connected card is missing or faulty 137 89H Failed because the Move the library expansion card to the fifth library expansion library level card is present but on the wrong library level 138 8AH Failed because Remove the extra library expansion card more than one There should be one card installed on the library expansion library and on the fifth library level card is present 140 8CH Front panel Send Retry the operation command did not complete 141 8DH Front panel board Power cycle library missing 142 8EH Front panel board Retry command timeout 143 8FH Front panel board Power cycle the library failed 150 155 96H Failed transport Note the error code qualifier to help 9BH controller self test determine appropriate testing Interpreting Error Code Qualifi
177. nd 6 60 2 28 SCSI Cable Connections lle 2 28 Fibre Channel Installation and Connections 0 0 c eee eee ees 2 32 Connecting and Powering on the Library for Model 12 140 2 37 SCSI Cable Connections rosers rare ccc hr 2 37 Fibre Channel Cable Connections a an sansan cee een eee nes 2 40 Verifying the Host Configuration 0 000 c ccc eee eens 2 46 vii Contents Installing the Backup Software and Drivers 00 c cece ee eens 2 46 Verifying the Configuration 0 0 c ccc ehe 2 46 Identifying the Post Installation Tasks 0 cece cece cence 2 47 Moving or Shipping the Library 0 ccc cette n nee 2 48 Packing the Library for Shipping For Model 12 140 04 2 51 Moving a Libraty 2px kb Sea Bath edad eR Eee e be i 2 51 Shippinie a Library ses dure mx Re EE sae EO pr e E se ee 2 52 3 Library Operations Chapter Overview 55D bet ep E ded Ma dude t dos au i eg 3 2 Front Panel Overview zl ilm eene eve Ud E Ni 3 3 Front Panel Display Conventions sssusa ssas anerer e 3 3 Front Panel Status Information Home Screen 0 000 cee eee ees 3 3 TOONS nic 3 4 N sting se iaa CTI 3 6 Service Menu Treers s eb tS a Sal bee a ee ets Vis 3 7 Accessing Tapes in the Library llle 3 8 Magazine ACCESS oen eA doe dec EE er e a eese ea RUE E pe UR CREE RS Bs 3 8 Loading Ultrium Cartridges into a M
178. nds on several other components to operate correctly Errors that seem to be caused by the library often are a result of errors on the host the network media or with the backup software When troubleshooting the library begin ruling out these components Use the following troubleshooting procedures to help determine if an error is caused by the library hardware host or backup software Use the remote management card to troubleshoot media errors Verify the library hardware is correctly operating Verify the software is supported and correctly configured Look for connection errors with the host and network 5 26 E ms Ensure the LED on the front panel is not flashing amber lashing amber indicates a hardware error Check the hard and soft error logs Run a Wellness Test from the library front panel Check the software configuration Ensure the SCSI IDs are correct on the backup software application se a different backup software application if available and see if a similar error occurs Ensure the host can identify the library and drive 2 Check all cable connections Ensure the SCSI bus is properly terminated a D Ensure the SCSI host bus adapter card and the drivers are compatible and correctly installed r Chapter 5 Errors and Troubleshooting Understanding Error States Backup Software Errors While the library pro
179. nection This interface allows you to monitor your library from anywhere on the network through comprehensive and user friendly web pages The Web Based Library Administrator pages include the following View the current status of the library drives and tapes Manage multiple devices from any workstation within the intranet Manage and configure the library on your network in a secure environment to Clean the drives Load and unload tapes Run diagnostics Restart the library Dynamically assign the library s IP address gateway address and subnet mask using DHCP or BOOTP mode View library drive and tape error messages Generate error reports to fax or email to your support representative Download and install firmware Access web based support web registration documentation and partner information 4 10 Chapter 4 Library Administration Configuring the Remote Management Card Dynamic Host Configuration Protocol DHCP DHCP allows a DHCP server to dynamically assign IP addresses to any DHCP client that requests one The DHCP server usually has a limited set of IP addresses and assigns them on a first come first serve basis When a DHCP client boots up it will broadcast a DHCP request over TCP IP If a DHCP server is present that server will respond to the DHCP client with an IP address subnet mask and gateway This response also includes a lease or expiration time for the IP address being assigned
180. nel Overview on page 3 3 or Library Back Panel on page 1 7 for more information about drive and slot numbering Lr 3 E lt O ge 2 g y e gt 7 The Home and Map front panel screens illustrate the drive and slot numbering scheme Slot numbers displayed in reverse video indicate those reserved for the mailslot Loading a Tape Into a Drive 1 From the Drive and Tape Operations menu select Load Tape to Drive 2 Use the or key to select any slot Only full slots are available for selection Select OK 3 Use the or key to select the desired drive You can only select empty drives that are compatible with the tape 4 Select Load to move the tape from a slot to a drive A confirmation screen indicates the tape is loaded Chapter 3 3 13 Library Operations Drive and Tape Operations Unloading a Tape from the Drive 1 From the Drive and Tape Operations menu select Unload Tape from Drive 2 Use the or keys to select the drive you want to unload 3 Select Unload to move the tape from the drive to the tape s original location the location it occupied before being loaded into the drive If that slot is occupied you will be asked to select another slot location The tape is automatically rewound before it is unloaded A status screen will display the library s progress as the tape is relocated 4 From the Drive and Tape Operations menu s
181. nflicts Soft addressing looks for an unused address on every power cycle so the address might change NOTE Since AL_PAs can change with soft addressing some backup software applications may have difficulty locating the library in this mode Check the backup software documentation to ensure soft addressing is supported before selecting this mode e Ifyou selected hard addressing select the AL PA fixed address or choose auto select Auto select is an option under hard addressing that picks an available address and then uses it as a hard address from then on 4 Press OK when complete to save the changes A message confirms your changes You can also press Quit to exit the Fibre Channel Configuration menu and not save the changes Lr o E lt gt Q 3 E fe E Retrieving Information about Fibre Channel Enter the Information menu to view information such as Fibre Channel card SCSI interface type LVD or HVD e SCSI bus status e Current status link status connection type address Current settings addressing assignment method AL PA e World wide node name World wide port name Chapter 4 4 17 NOTE NOTE Library Administration Configuring the Library for Fibre Channel for firmware revisions greater than 1 14 Configuring the Library for Fibre Channel for firmware revisions greater than 1 14 The optional Fibre Channel interface cards serve as a bridge bet
182. ng that selects an available address and then uses it as a hard address from then on 7 Press OK when complete to save the changes or select QUIT to return to the beginning of the fibre configuration menu If you select QUIT a message will display indicating the old values will be retained If you select OK a message will display indicating that the settings are being stored onto the Fibre Channel card If this is successful a message displays indicating that the new settings will be attempted at the next restart 8 Toimmediately apply the new settings select RESTART or select DONE to wait until the next power cycle When the Fibre Channel card is restarted or when the library is power cycled FUTURE SETTINGS are copied into CURRENT SETTINGS The Fibre Channel card always attempts to connect using CURRENT SETTINGS e Ifyou select RESTART the Fibre Channel card is restarted This should not be attempted if data transfers or library operations are in progress The RESTART operation normally completes within 90 seconds The display will report the status of the operation when it is complete The actual connection achieved depends on the external topology and network Consequently CURRENT STATUS may differ from CURRENT SETTINGS You can also change configuration from remote access See Configuring the Remote Management Card on page 4 10 4 20 Chapter 4 Library Administration Configuring the Library
183. njury or damage to the tape library if the rack tips over T oy o lt 5 o 2n E 5 To access the display panel and tape doors mount the top of the library in the middle of the rack or 48 inches 120 cm above the floor 1 Use the template for your model library as a guide and install five clip nuts into each front column of the rack Figure 2 3 Figure 2 4 or Figure 2 5 depending on the model library In Figure 2 4 and Figure 2 5 the grey clip nuts on Models 4 40 and 6 60 indicate the position of the trim brackets see step 6 The upper grey clip nuts are used for racks with a 55 mm bezel depth The lower grey clip nuts are used for flush mount racks o O O Use the template as a guide and install four clip nuts into each back column of the rack Use the EIA markers as a reference point to ensure that the holes on the rack correspond to the holes on the template The EIA markers on the template are represented by gt The indicates a number on the rack column The rack might look different from the illustration If the holes in the rack do not align with the template move the template up one or two holes to create proper alignment Chapter 2 2 11 Library Installation Installing the Library into a Rack for Model 2 20 4 40 and 6 60 Figure 2 3 Clip Nut Placement Model 2 20 o o B B gt a ED o o o EL
184. nnection to connect the remote management card Air quality Minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust printers and smoke filled rooms CAUTION Excessive dust debris and particulates can damage tapes and tape drives Humidity 20 80 RH Adequate clearance Stand alone configuration Back 56 cm 22 inches for cooling and service Front 86 cm 34 inches for operator access Sides 56 cm 22 inches for removal of the external cover Rackmounted configuration Back Allow adequate room for service access at least 61 cm 24 inches Front 86 cm 34 inches for operator access Height For ease of use and optimum safety the top of the library should be mounted approximately 120 cm 48 inches above the floor 2 4 Chapter 2 Library Installation Choosing a Location for Models 2 20 4 40 and 6 60 Choosing a Location for Model 12 140 r I NOTE Locate the AC outlet near the library The AC power cord is the main AC 5 disconnect device and must be easily accessible at all times o D Table 2 3 Location Criteria D Room 10 35 C 50 95 F x temperature Power source AC power voltage 100 127 V or 200 240 V Auto selecting Line frequency 50 60 Hz A dedicated 20A circuit is required NOTE The power cord supplied with the library is 4 5 meters 14 76 feet i
185. node that performs data communications power stand by switch A low holding voltage remains in the library even though library has been powered off R RMC remote management card A circuit card that provides the ability to gain access to the library from a computer at a different location S SCSI Small Computer Systems Interface bus that transfers data between the host system and the library SCSI ID The electronic identification number for each SCSI device in the library The library SCSI devices are the drives and the library interface controller card Glossary 3 single ended SCSI A type of W cable that is limited to short distances web based library administrator Describes the soft error Electronic errors in interface that allows you to library functions that can be monitor and manage the library recovered These errors are over the network via the remote recorded in the soft error log management card soft keys Five buttons located wide SCSI A 68 pin connector along the bottom edge of the front that can be single ended or panel display that are used to differential in implementation execute commands on the display swap Two related library actions or moves such as moving a tape from a slot to a drive and then back to a slot switch A device that provides a n by n interconnect to allow a port to have full communication bandwidth with any other port while other communications are occurring
186. nosing a problem related to the solenoid e Verify that all cards are in the appropriate slots see page 1 10 e Ifa library controller has been replaced in the diagnostic process ensure it was the faulty part If not replace the original library controller so that the customer s configuration remains intact Ifyou replace a component during the diagnostic process and it is determined not to be at fault ensure that you replace the original component back into the library 5 40 Chapter 5 Figure 5 3 Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator Main Diagnostics Tree Power on the library and wait for power on diagnostics to complete Is the front panel displaying normal graphical information and are the soft keys operable Yes No Is the front panel Yes LED bar illuminated No Review the error logs on the front panel display Note Attempt to use the library front panel the remote management interface or the SCSI interface to diagnose a problem If any of these are available the library can most likely inform you of the solution to the problem Go to LED Diagnostics Tree Is the power supply fan Yes Go to Electronic on the lowest library Diagnostics Tree level spinning Check AC power cord connections Verify input power Verify standby switch is in the ON position Power cycle the library while
187. nt generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and receiver c Connect the equipment into an outlet on a circuit different from that to which the receiver is connected or d Consult the dealer or an experienced radio TV technician for help Change or modification of this equipment not expressly approved by Hewlett Packard could void the user s authority to operate this equipment Only use the cables connectors power cords and accessories supplied with this equipment or expressly approved by Hewlett Packard Storage Systems Division October 2000 Greeley Colorado USA For Regulatory Compliance Information ONLY contact Australian Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackbur Victoria 3130 Australia European Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department TRE Herrenberger Strasse 130 D 7130
188. o drive 2 Hub or switch 8 SCSI cable from bus 2 on the Fibre Channel interface card to drive 4 Remote management card LAN 9 SCSI cable from bus 1 on the Fibre connection Channel interface card to drive 3 Appropriate SCSI terminator 10 SCSI cable from bus 2 on the Fibre Channel interface card to drive 6 SCSI cable from the library 11 SCSI cable from bus 1 on the Fibre controller card to drive 1 Channel interface card to drive 5 SCSI cable from bus 1 on the Fibre 12 Fibre Channel cable to hub or switch Channel interface card to drive 1 2 36 Chapter 2 NOTE NOTE CAUTION Library Installation Connecting and Powering on the Library for Model 12 140 Connecting and Powering on the Library for Model 12 140 The figures in this section depict library Model 12 140 The number of drives and cards will vary depending on the model r 3 z E lt 5 a 5 El The power cord is factory installed Libraries that are shipped to Argentina Brazil Chile China Hong Kong Israel Laos Paraguay Peru Philippines Singapore and Thailand will have a stripped power cord The appropriate connector must be installed by an electrician SCSI Cable Connections Refer to Fibre Channel Installation and Connections on page 2 32 if the library is configured with Fibre Channel Connect the library as follows refer to Table 2 5 on page 2 39 1 Properly power off all peripheral devices
189. o screws 7 The replacement FRU comes with the entire redundant power supply module and one individual unit see Figure 6 33 on page 6 60 If you need to install an additional unit install one of the units from the original power supply 8 Reconnect the power cord to the power supply Ps 7 3 s 5 e Ps E D 9 5 amp R ES 3 D Chapter 6 6 59 Removing and Replacing Parts Removing and Replacing the Redundant Power Supply Figure 6 33 Replacing the Redundant Power Supply Module CAUTION Do not move the covered power switch located at the bottom of the module By default power is always kept on to ensure redundant backup NOTE The redundant power supply module FRU comes with the entire module and one power supply unit If you need an individual unit and not the entire module then use the one that comes with the replacement module 6 60 Chapter 6 Removing and Replacing Parts Removing and Replacing the Power Distribution Unit for Model 12 140 only Removing and Replacing the Power Distribution Unit for Model 12 140 only Level of Difficulty 2 Easy to Medium The power distribution unit is the black power strip that is located at the bottom and at the back of the cabinet To replace this part 1 Power off the library 2 Unplug the power distribution unit from the grounded outlet 3 Unplug all power cords from the power distribution outlet 4 Disconnect
190. o the left connector on the right drive module c Connect a SCSI jumper cable from the top connector on the library controller card to the right connector on the left drive module on level 1 to daisy chain the library controller to the drive d Terminate the bottom connector on the library controller card e Connect the appropriate SCSI terminator to the remaining connectors on the drive modules f Connect Fibre Channel cable s to the host hub or switch See Table 2 6 on page 2 45 e For the standard performance Fibre Channel controller a GBIC is required See Figure 2 28 on page 2 42 Chapter 2 2 41 r toy o lt 5 o gt E El Figure 2 28 NOTE CAUTION WARNING Library Installation Connecting and Powering on the Library for Model 12 140 Fibre Channel Connections Standard Performance Controller Your Fibre Channel interface type standard or high performance is dependent on the drive technology in your library To identify whether you have the high performance or standard performance Fibre Channel interface see page 5 11 The Fibre Channel printed circuit boards may contain a laser system GBIC or GLM module that is classified as a Class I Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser prod
191. olve the problem No See Power Diagnostics Replace the library controller and front panel as a set Download new code Does this resolve the problem section before continuing Replace the library controller and download new code Replace the front panel cable in the level that the front panel resides Disconnect front panel Yes cables from other mother boards in multi level units Does this resolve the problem Do Not reconnect other front panel cables NOTE If you replace a component during the diagnostic process and it is determined not to be at fault ensure that you replace the original component back into the library Chapter 5 5 43 m 7 Qo c z D 7 gt gt vo Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator Power Diagnostics Diagnosing power distribution problems within the library can be complicated The following steps describe the best approach to resolving most power related problems and assume that you have tried correcting the problem through the following library diagnostics e Verify that all power cords are connected to the library and power outlet and that the outlet has adequate power If only one level of a multi level library is not powering on most easily noted by power supply fans spinning try swapping power cords with a working level to verify cord power e Veri
192. om the library Use the following steps to remove the vertical lift assembly 1 Remove the transport assembly by following the steps on page 6 28 or page 6 35 2 Once you have removed the transport assembly disconnect the motor power cable from the lift circuit board Figure 6 24 on page 6 47 3 Disconnect the vertical lift cable by pressing the release tab and pulling the connector outward 4 Remove the screws that secure the lift assembly and the lift circuit board to the top of the transport assembly Remove both assemblies Figure 6 24 on page 6 47 Replacing the Vertical Lift Assembly 1 Align the lift circuit board with the screw holes and insert two 4 20 T 10 screws Tighten the screws securely but do not over tighten 2 Align the screw holes in the lift assembly to the top of the transport assembly Install five 6 19 x 5 screws tightening the motor mount screws last 3 Reconnect the vertical lift cable 4 Reconnect the motor power cable 6 46 Chapter 6 Removing and Replacing Parts Removing and Replacing the Vertical Lift Assembly for Models 4 40 6 60 and 12 140 Figure 6 24 Vertical Lift Assembly Five 6 19 x 5 T 15 screws Two 4 20 T 10 screws Motor power cable A O N H Vertical lift cable connector D 7 3 s 5 e Ps 2 D 9 5 amp R ES 3 a Chapter 6 6 47 CAUTION Removing and Replacing Parts R
193. or the drive firmware download to be completed 10 Disconnect the laptop and reconnect to the host system Be sure to match the original cabling and termination setup 11 Power on the library and verify the device can be accessed from the host 6 72 Chapter 6 Error Code and Qualifier Reference Sopo2 10413 NOTE Error Code and Qualifier Reference Library Error Codes Library Error Codes Table A 1 on page A 3 lists the hard error codes and suggestions for recovery Use the recovery instructions from the front panel display as the primary approach to troubleshooting Each hard error is accompanied by a qualifier code Table A 2 on page A 14 and a list of sequence micro move IDs only used for factory diagnostics The front panel may provide additional recovery suggestions that are not documented in this manual Download the latest library firmware to receive the most recent recovery procedures See Upgrading Firmware on page 6 68 Each hard error code and error qualifier code is paired with a list of recovery suggestions The library suggests the appropriate recovery procedures which could include Power cycling the library Removing a tape from the drive e Checking the library or host configuration e Checking the cable connections data or power Running diagnostic tests Diagnostic tests are recommended to help isolate the appropriate FRU for replacement or to clear the error
194. ot on Fibre Channel Drive s are detected by library controller but are not detected by any of the Fibre Channel cards e Verify that this is your intended configuration e Verify that there are no broken or bent pins on the SCSI cables for standard performance Fibre Channel cards e Tighten all SCSI cables and power cycle the library e Ifproblem persists replace the SCSI cables Firmware update needed A library component has firmware that is different from the rest of the library Update library firmware See page 6 68 Library fan A library card cage fan has Check the fan to see if it is getting failure failed power Magazines Library could not detect all the Ensure that all magazines are missing magazines installed Door open One or more tape doors are Ensure that doors are closed open The library robotics will not move until the door is closed Incompatible The magazine is incompatible Ensure that the magazine type is magazine s with the drive type the same as the drives installed in the library A logo on the magazine indicates the drive type Chapter 5 5 21 m 7 Qo c 7 7 gt c E 91 Errors and Troubleshooting Understanding Error States Table 5 13 Partial Availability Conditions Library Status Cause Solution Mailslot open Mailslot door is open The library robotics will not move until the m
195. oving and Replacing Parts Removing and Replacing the Motherboard b Pull out the front doors and unscrew the screws that secure the library to the rack c Push the library out until it hits the stop bracket approximately 60 out of the rack TIP If the library is rackmounted remove the right side panel of the rack to access the motherboard 9 Remove the T 10 screws from the library s right side panel shown in Figure 6 28 right viewed from the front of the library and slide the panels off the library Remove the side panels by following the steps on page 6 35 for Model 12 140 Figure 6 28 Removing Two Side Panels Side Panels for Models 2 20 4 40 and 6 60 Side Panels for Model 12 140 6 52 Chapter 6 Removing and Replacing Parts Removing and Replacing the Motherboard 10 Open the front door on the right side for more room Disconnect the magazine harness cable from the front of the motherboard by pushing the ejection tabs on the connector outward Figure 6 29 Figure 6 29 Magazine Lock Harness Cable Connection Ps D 3 s 5 e Ps E D 9 5 amp k ES 3 D Chapter 6 6 53 Removing and Replacing Parts Removing and Replacing the Motherboard 11 Carefully remove the motherboard from the side of the library Figure 6 30 Removing the Motherboard Figure 6 30 Chapter 6 6 54 Removing and Replacing Parts Removing and Replacing the Motherboard Replacing the Moth
196. page 5 39 Slave card failed Library slave controller card failed power up test NOTE Slave controller cards are required in all but the lowest level of the library Ensure the slave card is seated properly Ensure that the fans on the same level of the library are moving and that the slave card LED is lit If not ensure that the power cables are properly seated Power cycle the library Fibre Channel Fibre Channel card failed card failed power up test Usually due to problems on the SCSI bus such as an LVDS drive or terminator on an HVDS bus etc Verify that proper SCSI terminators and or tape drives are attached to the Fibre Channel card and then reboot the library Power cycle the library Power supply Library detected one or more fault redundant power supplies in a failed condition Determine which power supply failed See page 5 14 for LED status information Chapter 5 5 23 m 7 Qo c c 7 7 gt E Q NOTE TIP TIP Errors and Troubleshooting Understanding Error States Hard Unrecovered Errors The hard error codes are described on the front panel and in Appendix A of this manual When a hard error occurs the front panel will display an error message that indicates the problem and the LED bar will be flashing amber You cannot operate the library until this error is resolved This inform
197. partial availability state 5 19 clip nuts placement for 2 20 2 12 placement for 4 40 2 12 placement for 6 60 2 13 clock setting 4 27 configuration save element reserve 4 3 configuration information 4 31 4 32 configuration options prevent media access 4 4 report recovered errors 4 4 restore factory defaults 4 4 configuring the arbitrated loop 4 16 configuring the library 4 3 configuring the library for fibre channel 4 16 4 17 4 18 4 28 configuring the mailslot 4 7 connecting cables 2 28 2 36 connections fibre channel 2 32 2 40 2 45 remote management card 2 45 SCSI 2 45 connector 6 24 conventions front panel display 3 3 tape slot numbering 3 3 typographic conventions 3 3 coordinated universal time zones for setting date and time 4 28 cosmetic drawer face removing 6 66 replacing 6 66 cover and feet removing 2 7 2 8 D damaged tapes 5 38 data cartridge DLT description 1 18 dimensions 1 18 length 1 18 loading into magazine 3 11 Ultrium description 1 17 dimensions 1 17 length 1 17 loading into magazine 3 10 default configuration settings 4 5 default SCSI IDs 4 25 desk mounted library 2 49 diagnostic configurations 4 3 differential Glossary 1 differential SCSI Glossary 1 display cable 6 15 display panel 3 3 DLT interface types 1 18 media cartridge life 1 19 DLT media specifications 1 18 downloading firmware 6 68 Index Index drive Glossa
198. pe Communicator 4 5 and higher and Netscape Navigator 4 08 and higher Internet Explorer and HotJava are not supported NOTE To correctly set caching for Internet Explorer go to the Windows Control Panel and select Internet Click on the General tab In the Temporary Internet Files section click on the Settings button Select Every Visit to the Page and click on the OK buttons to exit Netscape Communicator and Netscape Navigator set caching automatically 4 12 Chapter 4 Library Administration Configuring the Remote Management Card Configuring the Library for Remote Management All library models only require one remote management card which will already be installed when the library arrives NOTE The library administrator password is required for this process If the password is not set you will not be permitted to configure your remote management card See Enabling and Changing the Password on page 4 6 1 Connect to the network port of the card using a category 5 Ethernet cable 2 On the library s back panel verify that the link LED on the remote management card is green If the LED is not green a link has not been established with the local network see Table 5 4 on page 5 8 for more information Ensure the network port is active by checking with the system administrator 3 Enter the Network Access menu T o E lt gt Q 3 E 2
199. propriate testing Interpreting Error Code Qualifiers on page A 14 Appendix A A 13 Sapo 10413 Error Code and Qualifier Reference Library Error Codes Interpreting Error Code Qualifiers One or more of the following qualifiers are frequently displayed with an error code Use the recovery methods to assist in determining appropriate diagnostic tests and in isolating the error This list may change if the firmware is updated Table A 2 Error Code Qualifiers Decimal Hex Description Recovery Method Error Error 0 00H Qualifier code is unknown e Check the error code 1 01H Vertical control system detected e Check the error code aH over voltage e Clear the vertical path e Clear the transport path 2 02H Vertical control system detected e Power the unit down BILONERTOEOE Clear the vertical path Clear the transport path e Power the unit back on 3 03H Vertical control system detected e Power cycle AN GITO e Clear the vertical path e Clear the transport path 4 04H Vertical control system timed out Power cycle 7 07H Vertical control system detected e Power cycle an unknown error 10 OAH Plunge control system detected an e Check the error code over voltage e Clear the transport path 11 OBH Plunge control system detected an e Power the unit down over force e Clear the transport path e Power the unit back on A 14 AppendixA Error Code
200. pty Transport or Recalibrate Library test see page 4 33 Open the door nearest the transport Remove the magazine and gently ease the tape out of the transport 5 30 Chapter 5 Table 5 15 Errors and Troubleshooting Troubleshooting Common Problems Troubleshooting Table Problem Solution Tape stuck in storage slot Using the front panel display open the appropriate door Slide the door outward and remove the magazine Pull the tape out If the magazine is damaged replace the magazine Transport is misaligned Transport won t get a tape Tape drive transport is misaligned Run the Recalibrate Library test see page 4 33 Verify you are using a tape that is compatible with the drive type Replace the transport assembly see page 6 28 or page 6 35 Media Cleaning or data cartridge is incompatible with the drive Ensure you are using cleaning and data cartridges that are compatible with the drive type DLT Tape Issues Tape has circular wear patterns around the hub The drive hub may not be engaging the tape hub properly Discard the tape Error message appears Drive rejected load of tape error code 101 qualifier 65H Retry the operation If you continue to get this error with the same tape discard that tape cartridge Tape has dropped a leader Inspect the drive and media for damage see page 5 38 and discard any damaged media Ensure th
201. rail The latch stop allows the library to be pulled approximately two thirds out of a rack but prevents it from being pulled all the way out LEDs Light emitting diodes also called lamps found in various library assemblies including drive modules power supplies library cards and other internal assemblies A LED communicates status information about the assembly library A data storage system that stores electronic data on tape media Depending on the model the library can use up to twelve drive modules M MAC Address Media access control address a unique hardware based address that identifies each node on a network magazine A slotted container that resides in the tape drawers that provides individual slots for five tape cartridges magazine access A process of loading or unloading tapes that involves opening a tape drawer and exchanging one or more magazines mailslot A process of loading or unloading tapes that allows the user to access either one storage slot or five storage slots move A single library action such as loading a tape into a drive or unloading a tape from a drive N nesting The menu approach implemented in the library that uses increasing levels of library control O odometer A front panel option that displays the odometer logs for power on hours and moves originator A fibre channel term that refers to the initiating device P port The hardware entity within a
202. ral procedure for using a CE diagnostic tool is as follows 1 If necessary install the diagnostic tool and firmware files onto the laptop 2 Ensure that the library is not being accessed by the host system 3 Ensure that the library is powered off 4 Disconnect the device from the host system noting the cabling and termination 5 Connect the laptop SCSI interface to the device using the appropriate equipment and appropriate termination at the device end Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D 6 Power on the library Wait for the library to complete the power on test and inventory check and power on the laptop 7 This step is for upgrading drive firmware only If upgrading library firmware continue to step 8 Ensure that the drive is online green LED is on and yellow LED is off If not place it online through the front panel a Enter the Service then the Online Drive Repair menus Chapter 6 6 71 Removing and Replacing Parts Upgrading Firmware b Select the drive and Put Drive Online The library will automatically run a self test when the drive has been brought online Wait until the self test completes and then scan the SCSI bus or restart the diagnostics program 8 Download the firmware to the devices using the diagnostic tool 9 Power off the library NOTE On diagnostic programs that do not flip the drive handle automatically you must power cycle the library f
203. ransport Empty Transport CAUTION Run an inventory check from the backup software after performing this test Moves the tape in the transport back to the original slot or a different slot if the original position is full The test passes if the transport is successfully emptied Clear Soft Log Clears all historical data from the Soft Error recoverable error Log See page 4 29 for the procedure to view this information Clear Hard Log Clears all historical data from the Hard Error unrecoverable error Log See page 4 29 for the procedure to view this information This test clears any Hard Error indicator on the front panel display status bar Find Plunge Home Moves the transport to the back of the transport assembly Find Vertical Home Moves the transport to the bottom of the transport assembly Find Lateral Home Moves the transport to the extreme left side of the library and then locates slot 2 Test Transport Comm Exercises the infra red communications path between the library controller and the transport micro controller Reports the health of this link If the test passes the IR Communication link is good Test Lateral Encoder Moves the transport to the extreme front right side of the library and then to the extreme back right to check the distance and verify that the mechanics are consistently working Show All Sensors Dynamically displays the state of
204. rary s firmware Upgrading controller needs Firmware on page 6 68 new firmware 29 1DH Failed transport Update the transport s firmware Upgrading firmware download Firmware on page 6 68 50 32H Test not run an If incorrect test number was designated when invalid test number was specified initiating a test over the SCSI interface select desired number and then re initiate the test Appendix A A 5 Sapo 10413 Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 51 33H Test not run tapes The library needs at least one tape and an not in required empty slot to perform this test locations 52 34H Test not run an Run the Inventory Check test inventory cledlt is e Update the backup software to show the needed B correct tape and slot configuration 53 35H Failed test refer to Note the error code qualifier to help previous error determine appropriate testing Interpreting Error Code Qualifiers on page A 14 54 36H Test not run some Check the backup software documentation to elements are disable the reserved condition reserved 56 38H Cannot run test The library needs at least one tape and an with tapes in empty slot to perform this test For a drive current locations test it cannot rewind the media 57 39H Test not run not Load
205. rary controller If this fixes the problem replace parts one at a time until the problem reoccurs Replace that part Does this resolve the problem Replace the library controller and download Y 5 Do other cards have yellow LEDs code Does this resolve the problem Yes On multi level libraries replace the interconnect Download new code to cables Does this resolve the library Does this the problem resolve the problem Replace the mother board s Does this Remove all drive modules and cards from all resolve the problem levels except the library controller Is the front panel now active Replace the front panel and library controller Download new code Does this resolve the problem Replace parts one at a time to determine when the library fails Power cycle the library while replacing cards and drive modules Start with the expansion card if present then slave card s then the RMC then the fibre channel s Do not replace the cards until the front panel is operating Continue to the next box Read the sections on Power if present then each drive module Replace the one that causes the front panel problem If a card still has a yellow LED replace that card Start at the beginning of this flow chart NOTE Diagnostics and Fuses before continuing Replace the front panel cable on the level with the front panel From the mother
206. re configuring a library for Fibre Channel that has a firmware version greater than 1 14 see page 4 18 You can check the firmware version by going into Service gt Information gt Library Information Arbitrated Loop Configuration The library should be connected to its Fibre Channel topology e g arbitrated loop or fabric before configuration When connected to a fabric no configuration is needed When Fibre Channel bridges are installed in the library device SCSI IDs cannot be changed from their factory default Though you do not need to set SCSI IDs for Fibre Channel you will need to configure the library for fibre addressing Main Menu gt Administration gt Change Configuration gt Fibre Channel 1 Enter the Fibre Channel menu 2 Select the level where the Fibre Channel interface card you want to configure is located Use the key to select a lower level in the library Use the key to select a higher level in the library Select OK if the level is correct 4 16 Chapter 4 Library Administration Configuring the Library for Fibre Channel for versions of firmware 1 14 and lower 3 A message displays the addressing assignment method and AL_PA Arbitrated Loop Physical Address e Select the addressing type hard or soft The default addressing is hard addressing with auto select enabled Hard addressing allows you to set and maintain a fixed address but may result in address co
207. rily indicate a hardware failure The center icon button on the Home screen is a shortcut to the Library Status menu and partial availability information see Front Panel Overview on page 3 3 This icon as well as the icon on the status bar shows a reverse video reminder icon background reverses to black when the library s partial availability status changes You may clear this reminder by viewing the Library Status menu To view more information about the partial availability state you can access the log by following this menu path Main Menu gt Information gt Library Information gt Library Status Chapter 5 5 19 m 7 Qo d c z 7 7 gt EN E Ke Table 5 13 Errors and Troubleshooting Understanding Error States The partial availability state is caused by one of the following conditions Partial Availability Conditions Library Status Cause Solution Date and time not set The date and time is not set on the front panel Set the date and time See page 4 27 Drive not present The library could not detect all expected drive modules NOTE Usually this is because a drive was physically removed from the library for repair This may also occur for a brief time during an online drive repair This condition will continue over a power cycle If a drive is present in the library Power off the library Reseat the dri
208. rors 23 beoe P e ePi 5 17 Partial Availability State 0 sso iu ova siga Eua Ax ER ee 5 19 Hard Unrecovered Errors 0 eee ene 5 24 Clearing the Failed State 0 0 ccc cette nee nes 5 25 Host Software and Media Errors 0 ccc ccc cen eee neennes 5 26 Backup Software Errors 0 etia tan ce eee ene nas 5 27 Drive Media Errore se d 0n oe Ss esis doe Mapes ea tae a Pees 5 27 Contents Troubleshooting Common Problems 0 0 cece cence eene 5 29 Damaged DET Tapes i v acre ee RR ek Gah RE DENEN ERE RE ER 5 38 Troubleshooting Without the Front Panel or RMC Web Based Library Administrator i2 eset e bodes Soy op uo bt ie Part o RT PEE eH 5 39 Power Diagnostics tia ra disabunan eee een ene hr 5 44 F se Diagnostics 42e ete ead wae A ee hata ee e seat AV e et labia 5 46 6 Removing and Replacing Parts OVerVview 4 us du eS PEE ERA E Rate eed oa 8 die teda Aris rahe Pata 6 2 Exploded Views of Replaceable Parts FRUs 0 0c c cee eee nes 6 4 Front and Back FRUS 4 ese mesto rene be entem beg lege 6 5 Cosmetic and Sheetmetal FRUs 0 0 cece eens 6 8 Internal FRUS e e Re a PR abn a SO E wb alee eg ws ele he a 6 12 Model 12 140 ERUS i002 6 rat DOR ER V pru EREGS Gp 6 16 Removing and Replacing Cards 0 cece eee 6 18 Removing a Card sor x bate weed Anak AE OS LU Re e tete e 6 18 Replacing a Card 5i vhs sea dA EE WA DA bed we SS 6 19 Removing and Replacing Drive Module
209. ry e Note the error code qualifier to help determine appropriate testing Interpreting Error Code Qualifiers on page A 14 72 48H Unable to put tape Note the error code qualifier to help back into slot after determine appropriate testing Interpreting power cycle Error Code Qualifiers on page A 14 74 4AH Drive module e Ensure that all drive modules are fully disconnected or has inserted into the drive bays at the rear of failed the library e Note the LEDs on the drive modules Then review the LED strategy in Using Library LEDs to Diagnose Status on page 5 4 If the LED indicates failure replace the drive module 75 4BH Drive s fan Note the error code qualifier to help disconnected or determine appropriate testing Interpreting faulty Error Code Qualifiers on page A 14 76 4CH Failed to perform Note the error code qualifier to help an inventory check determine appropriate testing Interpreting Error Code Qualifiers on page A 14 77 4DH Transport moved Run the Test Vertical Motion test above highest detected level A 8 Appendix A Error Code and Qualifier Reference Library Error Codes Table A 1 Error Codes and Recovery Procedures Decimal Hex Description Recovery Method Error Error 78 4EH Not all drives in the Check to ensure that you have the correct library are the type of drive same type 80 50H Drive reports e Power cycle the library and r
210. ry 1 cleaning 3 16 drive and media log 5 27 drive cleaning Glossary 1 drive firmware 6 68 drive module Glossary 1 connecting new module 6 26 drive icons 6 22 inserting new 6 26 removing 6 23 status 6 22 taking offline 6 22 drive modules location 4 40 1 8 drive operations 3 13 drivers 2 46 drives loading tapes 3 9 unloading tapes 3 14 dropped leaders 5 38 E electro static discharge ESD protection 2 27 2 41 6 23 error code qualifiers table of A 14 error codes 5 24 5 25 error codes table of A 3 error messages understanding 5 24 5 25 error recovery A 2 error states 5 16 5 27 errors 5 24 5 25 categories 5 16 differences 5 16 5 27 soft 5 17 types 5 16 event Glossary 1 exchanging magazines 3 8 F fabric Glossary 1 factory default settings 4 5 failed state 5 25 features 2 20 back panel 1 7 2 20 front panel 1 4 4 40 back panel 1 8 4 40 front panel 1 5 6 60 back panel 1 9 6 60 front panel 1 6 fibre channel Glossary 1 addressing 4 19 arbitrated loop Glossary 1 cabling 1 20 2 40 2 44 configuration 4 18 current settings 4 19 4 20 current status 4 19 4 20 fabric Glossary 1 future settings 4 19 4 20 GBIC Glossary 2 installation 2 32 2 36 2 40 2 44 peripheral 2 48 fibre channel cable 2 20 2 34 4 40 2 35 6 60 2 36 fibre channel cable Specifications 1 20 fibre channel connections 2 20 2 34 4 40 2 35 6 60 2 36 fibre channel control
211. ry hardware host including external connections and software Use this whole product approach to increase the probability that the problem will be corrected The figure below describes the whole product diagnostic approach These areas are explained later in this chapter Whole Product Diagnostics F Environment Library Host and ISV Software Hardware Connections Diagnose library errors from the front panel display to determine the specific failure Diagnose environmental issues including the host system and connections to the library Diagnose potential ISV issues including the absence of hardware indicators and evidence of ISV related issues Prepare customer for ISV hand off m 7 Qo c z D 7 gt gt vo Chapter 5 5 3 Errors and Troubleshooting Diagnosing Problems Using Library LEDs to Diagnose Status LEDs communicate status and errors as they are occurring Use the library LEDs to help determine the state of the library All library cards and drive modules contain LEDs In general a yellow LED comes on during power up and changes to green when power up is successful This may take a few minutes on some library cards The LED bar beneath the front panel display indicates library activity a Green Library is ready and idle Flashing
212. s 0 0 ccc een eens 6 21 Drive Replacement Overview esee 6 21 Determining Which Drive Has Failed ccc cc eens 6 22 Unloading a Tape from a Drive 0 eee 6 22 Taking a Drive OMNE eso cs as eae emer ERR eA ae CR AE ae 6 22 Removing a Drive Module 0 0c ccc cent n 6 23 Installing a Drive Module 0 0 0c cee tenet nnn 6 26 Bringing the Drive Online r c ira enren r E cent ee nes 6 27 Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only eda heen wee nre eR Boy eb ae Sane aes MEG nk ead E 6 28 Accessing the Transport Assembly 0 000 nns 6 28 Removing the Transport Assembly 0000 6 31 Replacing the Transport Assembly llli 6 32 Replacing the Cover so css ete eis bP seek eet ET IDEE aa Ule 6 34 Removing and Replacing the Transport Assembly for Model 12 140 only 6 35 Accessing the Side Panels for Service 0 ccc eee eens 6 35 Accessing the Transport Assembly 0 00 0 nns 6 38 Removing the Transport Assembly 0 000 6 42 Replacing the Transport Assembly llle 6 43 Re installing the Bottom Module 0 0 cc ccc ees 6 44 Contents Reassembling the Library 0 00 eee eens 6 45 Removing and Replacing the Vertical Lift Assembly for Models 4 40 6 60 and 12 140 5 cack erit peu eme uide PRECES 6 46 Removing the Vertical Lift Assembly
213. s See Configuring the Remote Management Card on page 4 10 for more information 2 Select the Configuration tab from the main screen 3 Select the Firmware Download button Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D 4 Enter the full pathname for the download file or use the Browse button to locate the file NOTE The library administrator password is required for this process and is not set by default If the password is not set you will not be permitted to download firmware Chapter 6 6 69 NOTE Removing and Replacing Parts Upgrading Firmware 5 Select the Start Firmware Download button to begin the actual process of downloading the library firmware Once the download process begins the progress and status of the download will display on the lower half of your screen The firmware download may take several minutes to complete Using a Firmware Upgrade Tape drive firmware only 1 Ensure that the drive is online green LED is on and yellow LED is off If not place it online through the front panel 2 Ensure the drive is empty The drive icon s on the Home screen indicates the presence of a tape in the drive If a tape is in the drive use the front panel display to return the tape to a storage slot 3 Place the firmware upgrade tape in an available storage slot in the library and note the slot number 4 Use the following menu to perform the firmware upgrad
214. s ports on a hub can be connected to ports on other hubs Because all ports on a hub are connected in a loop when hubs are connected together all ports on the combined hubs still form one loop This is called cascading hubs See 4 22 Chapter 4 Library Administration Configuring the Library for Fibre Channel for firmware revisions greater than 1 14 Zoning on page 4 24 for dividing Fibre Channel topologies within the same physical configuration Some hubs do not work with more than a certain number of hubs cascaded in a series Typically the maximum number of hubs between any two devices is three due to a lack of good signal regeneration If too many hubs are cascaded the Fibre Channel signal degrades to the point where data is not being transferred reliably In addition to physically creating a loop with its ports hubs also provide isolation for failed or disconnected ports Hubs allow loops to be created without requiring that all ports are connected and all devices are turned on Hubs also allow loops to be created using more than one type of connection media For example all Fibre Channel devices within buildings can use a short wave optical connection and a long wave connection can be used between buildings The disadvantage of hubs is in the area of performance Only two devices on an arbitrated loop can communicate at the same time As a result the maximum average throughput to any one device is a fraction of the tota
215. s are empty 2 If a drive contains a tape unload it Refer to the backup software documentation use the front panel menu see Unloading a Tape from the Drive on page 3 14 or the remote management card see Configuring the Remote Management Card on page 4 10 3 If shipping the library remove tape cartridges from the magazine See Magazine Access on page 3 8 4 Lock the transport if you are shipping the library see Running Service Diagnostic Tests on page 4 33 Do not power off the library until the interface is inactive Removing power from a SCSI or Fibre Channel peripheral when the bus is active can result in data loss and or indeterminate bus states If the computer is connected to a LAN be sure to check with the system administrator before powering off the library 2 48 Chapter 2 NOTE WARNING Library Installation Moving or Shipping the Library 5 Power off the library The power standby switch is recessed to avoid accidental power cycles 6 Remove all cords cables and terminators when shipping the library For an internal move only disconnect the power cables SCSI cables and Fibre Channel connection from the host hub or switch mi 3 z E lt 5 a 5 E El You do not need to remove the SCSI cables that connect the controller or the Fibre Channel interface card to the drive modules unless the library is being shipped 7 To move a stand alone library pla
216. sheet metal tab to release see Figure 6 38 on page 6 67 To avoid breaking the tab do not use excessive force Replacing a Cosmetic Door 1 Insert the cosmetic door s connecting hooks through the holes in the front of the door Holding the cosmetic door in place align the holes in the sheet metal with the holes in the door front Push the sheet metal tab downward so that the sheet metal plate clicks into place beneath the plastic tab Replace the magazine and close the door 6 66 Chapter 6 Removing and Replacing Parts Removing and Replacing a Cosmetic Door Removing Front Door Face Figure 6 38 Removing Replacing Parts Sheet metal tab Cosmetic door connecting hooks Release tab 1 2 3 6 67 Chapter 6 NOTE NOTE Removing and Replacing Parts Upgrading Firmware Upgrading Firmware This section details the processes for upgrading library and drive firmware The processes used for upgrading library firmware and drive firmware are different Firmware can be downloaded by e Using the remote management card library only Using a firmware upgrade tape drive only e Using a CE diagnostic tool drive and library After upgrading firmware library configuration setting will revert back to the factory defaults See Table 4 2 on page 4 5 Checking the Firmware Revision Regardless of whether or not you have the latest firmware if the library
217. shooting Common Problems This section includes information on troubleshooting common problems including how to inspect for damaged tapes For problems that may be related to the host or application software refer to the host system documentation application software instructions or to page 5 26 CAUTION Consult the system administrator before cycling power Never cycle power when active devices are connected to the SCSI bus or Fibre Channel bus Cycling power when the SCSI bus or Fibre Channel bus is active can cause data loss or hang the host system Table 5 15 Troubleshooting Table Problem Solution Power Library will not power on e Check all power cord connections one on each level Make sure the power standby switch is on Make sure there is power to all outlets e For multi level libraries swap power supplies Replace the power cord s e Check that the LEDs on the back of the library are on and the fans are turning m 7 Qo c Z D 7 gt gt vo e Follow the procedures on page 5 39 Power on test failed An e Verify that all tapes are fully inserted in the magazines error message appears in and that the magazines are fully into position inside the the front panel display library Make sure the doors are closed Follow the suggestions listed on the front panel e Ifthe power on test fails again look at the error code and refer to page 5
218. sition The library will also confirm the new drive is online in the Service Online Drive Repair menu NOTE If the new drive module has a different firmware revision than the drives already in the library the library will go into a partial availability state When this occurs the front panel will display Partly Available and the illuminated LED beneath the front panel display will be solid amber This is not an indication of a failure but may be an indication to download firmware See Upgrading Firmware on page 6 68 NOTE You may need to use the host backup software to recognize the new drive when bringing it online If the software does not have the capability to automatically detect the new drive you may need to reboot the host Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D Chapter 6 6 27 NOTE WARNING Removing and Replacing Parts Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only Removing and Replacing the Transport Assembly for Models 2 20 4 40 and 6 60 only Level of Difficulty 4 Difficult For Model 12 140 refer to page 6 35 The instructions for this assembly are divided into the following sections e Accessing the Transport Assembly on page 6 28 e Removing the Transport Assembly on page 6 31 e Replacing the Transport Assembly on page 6 32 e Replacing the Cover on page 6 34 Two Field Replaceabl
219. slave controller card location 4 40 1 8 6 60 1 9 soft error Glossary 4 soft errors 5 17 soft keys Glossary 4 software errors information needed before calling vendor 5 27 software vendors provide applications 5 27 specifications 1 11 1 20 DLT formatted capacity 1 18 media cartridge life 1 19 media shelf life 1 19 performance 1 18 DLT media 1 18 environmental 1 11 fibre channel cables 1 20 humidity 2 4 2 5 library 1 12 1 14 1 15 media and drive 1 16 physical 1 13 physical 6 140 1 14 SCSI cables 1 20 Ultrium formatted capacity 1 17 media cartridge life 1 17 media shelf life 1 17 performance 1 16 stand alone libraries rackmounting 2 7 standby power switch Glossary 3 stop bracket installing in 2 20 2 17 4 40 2 18 6 60 2 18 straps lifting 2 15 swap Glossary 4 switch 2 40 2 45 Glossary 4 switch in fibre channel installation 2 34 2 35 2 36 T tape Glossary 4 dropped leaders 5 38 tape cartridge 2 3 Glossary 4 DLT description 1 18 dimensions 1 18 length 1 18 loading into magazine 3 11 Ultrium description 1 17 Index Index dimensions 1 17 length 1 17 loading into magazine 3 10 tape cartridge doors 4 40 1 5 6 60 1 6 tape drive Glossary 1 tape magazine doors 2 20 1 4 tape operations 3 13 loading 3 13 unloading 3 14 tapes accessing 3 8 magazine access 3 8 TCP IP Glossary 4 terminator Glossary 4 terminators HVDS and LVDS 2 28
220. slots 2 Gently push the replacement card into the library until the card is flush with the library Tighten the thumbscrews finger tight 3 4 Reconnect the external cables 5 Power on the library 6 Download new firmware See Upgrading Firmware on page 6 68 NOTE If the new card has a different version of firmware than the rest of the library the library could go into a partial availability state due to a firmware mismatch When this occurs the front panel will display Partly Available and the LED bar beneath the front panel display will be solid amber This is not an indication of a failure but indicates that you need to download new library firmware 7 Configure the library Ifinstalling a remote management card see Configuring the Remote Management Card on page 4 10 e Ifinstalling Fibre Channel you may need to configure the library from the front panel See page 4 16 or page 4 18 for more information Ps 3 s 5 e Ps D 9 5 amp k D 3 a Chapter 6 6 19 Removing and Replacing Parts Removing and Replacing Cards Figure 6 7 Library Card Positions OLS Tour ote 9 in J 1 Vacant slot 4 Fibre Channel card Empty drive bay optional 2 Remote management card
221. t are already in the library the library could go into a partial availability state due to a firmware mismatch When this occurs the front panel will display Partly Available and the LED bar beneath the front panel display will be solid amber Download new drive firmware until all drives have the same firmware revision Chapter 6 6 21 CAUTION Removing and Replacing Parts Removing and Replacing Drive Modules Determining Which Drive Has Failed If a drive has failed or had an error the following can happen The icons on the library front panel indicate a drive with an error The LEDs on the drive indicate an error The library attempts to take the drive offline e The host indicates an error Unloading a Tape from a Drive Before replacing a drive unload any tape from the drive 1 From the Drive and Tape Operations menu select Unload Tape from Drive 2 Use the or keys to select the drive you want to unload 3 Select Unload to move the tape from the drive module to the original slot where the tape was located The tape is automatically rewound before it is unloaded Taking a Drive Offline Although a drive module can be removed without powering off the library you must first take the drive module offline The backup software must support online drive repair This process may be accomplished using the library s front panel and following these steps 1 Check the drive icons on the front pane
222. t media Model 6 60 104 1 kg 229 lbs with drives and without media Weight packaged Model 2 20 53 1 kg 117 lbs Model 4 40 81 7 kg 180 lbs Model 6 60 110 7 kg 244 lbs SCSI Interface 68 pin high density low or high voltage differential connector Fibre Channel e Shortwave optical Gigabit serial interface Interface utilizing a GBIC or built in optical connection e Dual high density or VHDCI low or high voltage differential SCSI ports e Industry standard Tachyon controller or TL controller Chapter 1 1 13 Library Overview Technical Specifications Model 12 140 Specifications Table 1 5 Common Library Specifications Description Specifications for All 12 140 Models 4 100 6 100 6 120 6 140 8 140 10 140 and 12 140 General Average tape access time 24 seconds Average tape exchange time 52 seconds mean time to eject tape from drive robotically exchange tape from magazine and reload drive MSBEF robotics 1 000 000 swaps Line voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz Physical Height 194 5 cm 76 58 in Width 56 13 cm 22 10 in Depth 82 70 cm 32 56 in Interface SCSI interface 68 pin high density low or high voltage differential connector Fibre channel interface e GBIC interface with 1 Gigabit data rate e Dual low or high voltage differential SCSI ports e Industry standard Tachyon controller e FC
223. the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC including 93 68EEC The Manufacturer listed above declares that this product has been tested and found to comply with the limits of a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and oi the user is encouraged to try to correct the interference by one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and receiver c Connect the equipment into an outlet on a circuit different from that to which the receiver is connected or d Consult the dealer or an experienced radio TV technician fd help Change or modification of this equipment not expressly approved by Hewlett Packard could void the user s authority to operate this equipment Only use the cables connectors power cords and accessories supplied with this equipment or expressly approved by Hewlett Packar
224. the following pages start at the beginning each time a change is made that alters how the fault presents itself If a change has been made but the unit still has the same fault proceed to the next section indicated in the diagnostics tree m 7 Qo D 7 gt gt a e Verify if possible that the latest code is in the library before proceeding with any parts replacement See Upgrading Firmware on page 6 68 e Use the instructions in Chapter 6 to guide you on parts replacement e Take all standard ESD precautions for parts replacement e Power off the library before removing or adding electrical components Chapter 5 5 39 Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator e When replacing cards transport assemblies or drive modules always download the latest firmware to the library See Upgrading Firmware on page 6 68 e Ifyou see multiple amber LEDs on different levels of the library begin troubleshooting the lowest level of the library before proceeding to the next higher level The library configures from the lowest level proceeding upward and stops at the first error encountered For example a three level unit with an error on level two will never attempt to configure level three until the error on level two is corrected Remember that the tape doors may be key locked Unlock the doors when diag
225. the ground wire by removing the 10 32 T25 screws that secures the wire between the power distribution unit and the library cabinet 5 Remove the two T 25 10 32 screws and nuts from each side of the unit These screws secure the unit to the back of the cabinet Ps D 3 s 5 e Ps E D 9 5 amp k D 3 D Chapter 6 6 61 Removing and Replacing the Power Distribution Unit for Model 12 140 only Removing the Power Distribution Unit Removing and Replacing Parts Figure 6 34 Chapter 6 6 62 Removing and Replacing Parts Removing and Replacing the Front Panel Display Removing and Replacing the Front Panel Display Level of Difficulty 3 Medium Removing the Front Panel Display CAUTION This library contains very sensitive electrical components Follow the proper procedures for preventing electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing and replacing cards and assemblies Failure to follow proper procedures could damage the circuitry 1 Power off the library 2 Remove the display cover and chin plate underneath the display on the existing library module The screw locations are indicated in Figure 6 35 on page 6 63 3 Remove the display cover by lifting it upward and away from the library Figure 6 35 Removing the Chin Plate and Front Cover
226. ucts The compliance statement is located on the module 6 Power on the hub or switch if not already on Note the high leakage label on the back of the library before connecting power to the library 2 42 Chapter 2 NOTE Library Installation Connecting and Powering on the Library for Model 12 140 The AC power cord is the library s main AC disconnect device and must be easily accessible at all times 7 Connect the power cord s from the library to a grounded power receptacle and power on the library The standby switch is recessed r toy o lt 5 o E E El 8 After the power on test completes go to the front panel to configure the library for Fibre Channel See page 4 16 or page 4 18 for more information 9 Connect the remote management card see Configuring the Remote Management Card on page 4 10 10 Power on the host Chapter 2 2 43 Library Installation Connecting and Powering on the Library for Model 12 140 Fibre Channel Connections Model 12 140 Figure 2 29 E ee we ee ons ons X E ee a SE 9 Chapter2 2 44 Library Installation Connecting and Powering on the Library for Model 12 140 Table 2 6 Fibre C
227. ure 2 24 Model 2 20 Fibre Channel Connections llle ss 2 34 Figure 2 25 Model 4 40 Fibre Channel Connections 0000 000s 2 35 Figure 2 26 Model 6 60 Fibre Channel Connections lllesss 2 36 Figure 2 27 Fibre Channel Cabling Alternatives 000 00 ce eee 2 40 Figure 2 28 Fibre Channel Connections Standard Performance Controller 2 42 Figure 2 29 Fibre Channel Connections Model 12 140 0 2 44 XV Figures Figure 2 30 Lateh Stopes sex Aer Pee hae ee Esos e atr eed 2 50 Figure 3 1 Model 12 140 Home Screen 0 0 0 0 3 3 Figure 3 2 Status Bar from Main Menu Screen 0 00 e eee ees 3 4 Figure 3 3 Menu Nesting 0 00 3 6 Figure 3 4 Removing Replacing a Magazine llle 3 9 Figure 3 5 Loading Ultrium Tapes into a Magazine lees 3 10 Figure 3 6 Loading DLT Tapes into a Magazine eee eee 3 11 Figure 4 1 Mailslot Door lt 3 24 208 S da E RAT Bak RECAP EGE eI C X ER dn 4 7 Figure 5 1 Using the Soft Error Log 0 0 0 ccc cece eens 5 18 Figure 5 2 Leader in Correct Position and Door Tab 000005 5 38 Figure 5 3 Main Diagnostics Tree 0 0 ce ene enn 5 41 Figure 5 4 LED Diagnostics Tree 1 0 0 0 ee ene enn 5 42 Figure 5 5 Electronic Diagnostics Tree 00 ccc eens 5 43 Figure 6 1 Exploded View of Front and Back FRUs 0 00005
228. us 1 on the Fibre Channel interface card to drive 1 3 Remote management card 7 SCSI cable from bus 2 on the Fibre Channel LAN connection interface card to drive 2 4 Appropriate SCSI terminator 8 Fibre Channel cable to hub or switch 2 34 Chapter 2 Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and Figure 2 25 Model 4 40 Fibre Channel Connections 6 60 ren r oy o lt 5 o gt E El 9 8 controller card to drive 1 1 Hosts user configured 6 SCSI cable from bus 1 on the Fibre Channel interface card to drive 1 2 Hubor switch 7 SCSI cable from bus 2 on the Fibre Channel interface card to drive 2 3 Remote management card LAN 8 SCSI cable from bus 2 on the Fibre Channel connection interface card to drive 4 4 Appropriate SCSI terminator 9 SCSI cable from bus 1 on the Fibre Channel interface card to drive 3 5 SCSI cable from the library 10 Fibre Channel cable to hub or switch Chapter 2 2 35 Figure 2 26 Library Installation Connecting and Powering on the Library for Models 2 20 4 40 and 6 60 ES WZ SS gne ti SS os Model 6 60 Fibre Channel Connections Hosts user configured 7 SCSI cable from bus 2 on the Fibre Channel interface card t
229. ush the tab on the power supply unit to the left 2 Remove the supply using the handle on the back of the unit and pulling outward Support the bottom of the power supply to avoid dropping or damaging it Avoid touching the top surface of the power supply unit since it may be hot 3 Install the new power supply by sliding the replacement unit into the vacant slot until it clicks into place Replacing Individual Power Supply Units 6 58 Chapter 6 Removing and Replacing Parts Removing and Replacing the Redundant Power Supply Replacing the Redundant Power Supply Module CAUTION When replacing the entire power supply module note that the library does not have redundant power backup until the new module is installed See page 6 58 for the procedure for replacing individual power supply units 1 Disconnect the power cords from the library Contact the system administrator to ensure there is no activity on the SCSI bus 2 If you are replacing a module on the top level of the library ensure the stop bracket is removed from the top of the library See Figure 6 11 on page 6 29 3 Remove the power supply to be replaced by loosening the two 6 32 x 25 T15 screws and pulling the module straight out 4 Install the replacement power supply module by aligning the bottom of the module with the bottom of the power supply bay 5 Fully insert the power supply module into the back of the library 6 Tighten the tw
230. ve data A loop down condition indicates that the device did not successfully connect to the loop Fibre channel devices will continuously try to re establish a connection to the loop The user may use the management facilities of a hub switch or HBA to help identify the cause of a loop down condition If a loop down condition occurs it is likely that device operations have been disrupted or aborted Some host applications may not be able to automatically recover from this state Also some hubs and switches have the ability to add or remove devices to prevent disruptions Hubs and Switches Hubs and switches are used to create different Fibre Channel topologies Hubs create arbitrated loops and switches create fabrics The external physical cable configuration is the same for both hubs and switches Both use a physical star configuration with one device at the end of each leg of the star Hubs and switches differ in the way that their ports are connected to other ports internally Hub connections are less complex than switch connections and as a result hubs are less expensive to design and build Switches however provide higher performance and connectivity Fibre channel ports on a hub are connected together in a serial fashion with the output of one port connected to the input of the next creating a loop Each Fibre Channel device is connected to a single port on the hub in order to make a connection to the loop To make larger loop
231. ve module Power on the library Drive offline Drive s taken offline because of the following e Taken offline from front panel host computer or library controller e Drive s failed power on test Drive module board failed power on test e Failed serial communication to drive e Failed load unload Verify that the drive is online If not put drive back online from the front panel Power cycle the library 3 Verify cabling and termination Check the error log from the front panel or RMC Web based Library Administrator pages for possible causes Drive online pending Drive s are present and powered up but have outdated firmware Update drive firmware See page 6 68 Drive firmware mismatch Drives are present and powered up but have different revisions of firmware Update drive firmware See page 6 68 Drive needs cleaning One or more drives need cleaning Clean the drive s See page 3 16 5 20 Chapter 5 Table 5 13 Partial Availability Conditions Errors and Troubleshooting Understanding Error States Library Status Cause Solution Drive critical error A critical error has occurred on a drive e Check the drive s LED status from on the library s back panel See page 5 13 e Check the Drive Event Log from the front panel or RMC Web based Library Administrator pages for possible causes Drive n
232. watching the power supply fan Does it move slightly then stop Yes Most likely a shorted condition exists on that level The power supply is NOT faulty See the Power Diagnostics and Fuses sections If this is a multi level library swap the lower power supply with one on another level Is the fan now running in the lower level power supply No Go to Power Diagnostics Replace the original power supply If a problem still exists begin at the top of this flow chart If you still arrive at this box read the Power Diagnostics and Fuses sections m e 7 Qo E fe c 2z D 7 gt e n E vo NOTE If you replace a component during the diagnostic process and it is determined not to be at fault ensure that you replace the original component back into the library Chapter 5 5 41 Figure 5 4 Errors and Troubleshooting Troubleshooting Without the Front Panel or RMC Web Based Library Administrator LED Diagnostics Tree What is the front panel LED color Replace the library controller and download code Start at the top of this flow chart but do not replace the controller again Does this resolve the problem Yellow or Amber Turns Green Eventually HY Does the library controller have a green LED Replace the front panel assembly Does this resolve the problem Remove all cards and drive modules except the lib
233. ween SCSI and Fibre Channel You can check the firmware version by going into Service gt Information gt Library Information It is not necessary to connect the library to its Fibre Channel topology arbitrated loop or fabric before configuration Configuration When Fibre Channel cards are installed in the library device SCSI IDs cannot be changed from their factory default Though you do not need to set SCSI IDs for Fibre Channel you will need to configure Fibre Channel addressing Main Menu gt Administration gt Change Configuration gt Fibre Channel 1 Enter the Fibre Channel menu 2 Select the level where the Fibre Channel interface card you want to configure is located Use the key to select a lower level in the library Use the key to select a higher level in the library Select OK if the level is correct 4 18 Chapter 4 TIP NOTE Library Administration Configuring the Library for Fibre Channel for firmware revisions greater than 1 14 3 A message displays the following information e Fibre Channel interface type LVD or HVD SCSI e SCSI bus status Select MORE 4 A message displays information for the CURRENT STATUS including e Link status e Connection type loop or fabric AL PA Arbitrated Loop Physical Address for loop connections or a hex address for fabric connections Select MORE 5 A message displays information for the CURRENT
234. y that you are using the correct tape type e Check the Drive Event Log for this drive e Check the drive media log on the remote management card report page Tryanew tape CAUTION In the testing process do not put the tape in question into another drive since damaged tapes can damage a drive 5 34 Chapter 5 Errors and Troubleshooting Troubleshooting Common Problems Table 5 15 Troubleshooting Table Problem Solution Cleaning Recurring cleaning e Ensure you are using an approved cleaning cartridge for message your drive type Replace the existing cleaning cartridge with a new one e Ifthe message reappears when a particular data cartridge is used verify that the data cartridge is readable by Clearing the error message Reading the tape again e Ifthe data cartridge can be read backup data from the damaged cartridge to another cartridge and discard the damaged one m A brand new tape is used e Clean the drive using the drive cleaning procedure in S and a drive cleaning icon is page 3 16 hd go displayed 4 e Ensure you are using a compatible cleaning cartridge for 3 your drive type 5 e Ifthe icon is displayed again within a short amount of time replace the tape e Cannot load the cleaning e Ensure you are using a compatible cleaning cartridge for t cartridge your drive type e Check the drive media log using the RMC Web Based Library Administrator

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