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Lexmark 6500e 4036 Service Manual

1. 5 12 Service Manual 4036 310 311 Part Connector Pin no Signal Pick roller motor J1 PICK 1B PICK 1A PICK 2B AJ wo N PICK 2A Controller board J2 GND FRONTSIDE BACKSIDE GND MDC_TXD MDC_RXD GND ADF PAPER IN ojo NI oJ A AJ wo py FB_COVER_OPEN A e BOOT SEL RESET N m N HW_RESERVE A 99 NC AR NC E al NC o NC Flatbed scanner module J6 24V FEED_STEP 24V FEED VREF1 FEED VREF2 GND FEED MS1 FEED MS2 ojoj NI OD oO AJ OJN GND A o NC FBM EN e N GND A 99 NC AR FEED DIR E al GND A o GND ET q 3 3V 3 3V Flatbed home position J7 SIGNAL SIGNAL GND AJ OJN NC Connector locations 5 13 Previous Next pa Go Back 4036 310 311 Part Connector Pin no Signal Feed roller motor J8 FEED 1B FEED 1A FEED 2B BI wo N FEED 2A Power supply J9 GND 45V GND GNS aj AJ wl dM 24V Multifeed sensor receive J10 GND ULTRASONIC 300KHZ 16V AJ wy N GND Power supply fan J11 FAN FEEDBACK GND
2. the Controller Board J6 1 GND J6 4 GND J6 7 GND J6 10 GND J6 13 GND J6 16 GND J6 18 GND J6 26 GND J6 27 24V J6 28 24V J6 30 GND J6 31 GND J6 32 GND Do the measurements on the controller board match the above values scanner module See Upper ADF scanner module removal on page 4 35 Step Action and Question Yes No 1 Is the separator pad dirty damaged or Clean separator pad Replace Go to step 2 worn if problem remains See Separator pad removal on page 4 8 2 Is the pick roller dirty damaged or Clean pick roller Replace if Go to step 3 worn problem remains See Pick roller removal on page 4 3 3 Arethe feed rollers dirty damaged or Clean feed rollers Replace if Go to step 4 worn problem remains See Feed rollers removal on page 4 88 4 Check the cable connection between Go to step 5 Reconnect or the upper ADF scanner module and J6 replace the cable on the controller board Is the cable properly seated and free from damage 5 Check the following voltages on J6 of Replace the upper ADF Replace the controller board See Controller board removal on page 4 58 Strange sound generated ADF Step Action and Question Yes No 1 Is the paper correctly set in the ADF input tray Go to step 2 Properly position paper in the ADF input tray Replace the pick roller assembly Does the problem remain Go to step 3 Problem solved
3. HARDWARE TESTS Panel Test See Panel Test on page 3 18 Button Test See Button Test on page 3 18 DRAM Test See DRAM Test on page 3 18 Serial 1 Wrap if installed See Serial Wrap Test on page 3 19 USB HS Test Mode OUTPUT BIN TESTS Feed Tests DUPLEX TESTS Quick Test Top Margin INPUT TRAY TESTS if installed Feed Test DEVICE TESTS if installed Quick Disk Test See Quick Disk Test on page 3 20 Disk Test Clean See Disk Test Clean on page 3 20 PRINTER SETUP Defaults See Defaults on page 3 21 Printed Page Count Perm Page Count See PERM PAGE COUNTS on page 3 22 Serial Number See Serial Number on page 3 22 Model Name See Model Name on page 3 22 Configuration ID See Configuration ID on page 3 22 EP SETUP Fuser Temp Fuser page Count Warm Up Time Transfer Print Contrast Charge Roll Gap Adjust Auto Dark Adjust REPORTS EVENT LOG Display Log See Display Log on page 3 23 Print Log See Print Log on page 3 23 Clear Log See Clear Log on page 3 23 SCANNER TESTS Scanner Calibration Reset See Scanner Calibration Reset on page 3 23 ASIC Test See ASIC Test on page 3 23 Feed Test See Feed Test on page 3 23 Sensor Test See Sensor Test on page 3 24 ADF Magnification
4. Manage Shortcuts Fax Shortcuts Security E mail Shortcuts FTP Shortcuts Copy Shortcuts Profile Shortcuts Power On Reset POR sequence Previous The POR sequence must be followed in order for the printer and scanner to properly power up and establish A communications with each other and the network Follow one of the two POR sequences v Printer and scanner Next 1 With both the printer and scanner previously turned off turn on the printer 2 Press and hold button pattern for desired service menu or no buttons for user mode 3 Turn on the scanner within 20 seconds of turning on the printer Go Back 4 Release the buttons when the splash screen appears Accessing the service menus 4036 310 311 There are different test menus that can be accessed during POR to identify problems with the scanner See the table below for the POR sequences Note To access printer service menus disconnect the scanner communications card from the printer controller board and follow the POR sequence in the printer service manual Menu Scanner button pattern Description Diagnostics menu The Diagnostics menu group contains the settings and operations used while manufacturing and servicing the printer For more information see Diagnostics mode on page 3 15 Configuration menu The Configuration menu group contains a set of menus settings and operations which are infrequently required by a user G
5. 7 7 40X6449 Pick roller access cover 7 7 40X6450 ADF top cover 2 2 2 e eee eee eee eee eee eee 7 3 40X6451 ADF latch handle 7 7 40X6452 ADF exit tray 7 3 40X6453 Flatbed cover 2222 7 3 40X6454 Flatbed scanner module 7 5 40X6455 Flatbed scanner rod sn eee eee eee ee ee eee 7 5 40X6483 Flatbed scanner belt with spring 7 5 40X6484 Flatbed scanner home position sensor 7 5 40X6485 Flatbed scanner cables parts pack 7 5 40X6487 Left operator panel cover 7 5 40X6488 Right operator panel cover 7 5 40X6489 Front operator panel cover 7 5 40X6491 Main operator panel cover with keypad 7 5 40X6492 UICC access cover 7 5 40X6493 USB cable parts pack
6. Warning A warning identifies something that might damage the product hardware or software Next D Go Back Caution statement CAUTION A This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Conventions Xi 4036 310 311 xii Service Manual Previous A D Go Back 4036 310 311 1 General information previous Overview v Next The Lexmark 6500e option is a multifunction solution that offers integrated print copy fax and network scanning capabilities for large workgroups The Lexmark 6500e option enables a user to make quick copies to change the settings on the touch screen to perform specific copy jobs to send faxes to multiple fax Go Back destinations at the same time to scan documents to send to an e mail address computer a USB flash memory drive or FTP destination and to scan documents and send them to another printer PDF by way of FTP When the printer is converted into a multifunction device all printer messages will appear on the Lexmark 6500e option touch screen General information 1 1 4036 310 311 Previous Features Understanding the ADF and scanner glass The ADF is used for multiple pages including duplex pages Go Back To use the ADF e Load
7. 0 means sensor open ADF Magnification Use this menu to adjust the ADF magnification from 99 to 100 The default setting is 0 EXIT DIAGNOSTICS Select EXIT DIAGNOSTICS to exit the Diagnostics menu and return to normal mode 3 24 Service Manual Previous Next D Go Back 4036 310 311 Adjustments Calibrating the scanner Previous After replacing any of the following components you must reset the relevant scanner calibration values and A check the black levels of the scanner v Flatbed scanner module assembly Next Front ADF scanner module assembly Back ADF scanner module assembly Controller board Go Back Resetting the calibration values Note If the scanner menus do not match the following instructions then contact your next level of support 1 Enter the Diagnostic mode press and hold 3 and 6 turn on the printer and release the buttons when the splash screen appears 2 From the Diagnostics menu navigate to Scanner Calibration gt Reset relevant assembly Calibration Values Adjusting the scanner black and white levels Note e lfthe scanner menus do not match the following instructions then contact your next level of support e For best results use media with a minimum weight of 24lb and minimum brightness of 92 for the following procedures 1 From the Diagnostic menu navigate to Scanner Calibration Print Testcase A single simplex test page will print with grey scale sa
8. No connection J16 USB back J19 S BACK USB PWR USB DM2 USB DP2 GND GND O A Oj N GND No connection J20 No connection J21 Ethernet to printer J22 TRCTS TRD3 TRD3 TRD2 TRD2 TRCT2 TRCT4 TRD4 ojoj NI oaJ aj AJ OJN TRD4 o TRD1 TRD1 E n TRCT1 9 ACT LED AR Connector locations 5 9 Previous Next pa Go Back 4036 310 311 Part Connector Pin no Signal Ethernet to printer continued J22 continued 15 LNK LED 16 Flatbed scanner module J24 1 GND 2 FB LAMP ON R 3 24V 4 24V 5 GND 6 5V FB CDU 7 5V FB CDU 8 FB PWRSVR R 9 FBR AFE SH R 10 FBR AFE SEN R 11 FBR AFE SCK R 12 FBR AFE SDIO R 18 GND 14 FBR AFE NRST R 15 GND 16 FBF LVDS RXINO 17 FBF LVDS RXINO 18 GND 19 FBF LVDS RXIN1 20 FBF LVDS RXIN1 21 GND 22 FBF_LVDS_RXIN2 23 FBF_LVDS_RXIN2 24 GND 25 FBF_LVDS_RXCLK 26 FBF LVDS RXCLK 27 GND 28 FBPGA LVDS MCLK 29 FBPGA LVDS MCLK 30 GND USB back J25 1 S USB DEV DET 2 USB DEV D4 3 USB DEV D4 4 GND 5 10 Service Manual Previous Next D Go Back 4036 310 311 Part Connector Pin no Signal NVRAM cardlet J26 NV I2C DATA 45V
9. Replace the feed rollers Does the problem remain Go to step 4 Problem solved Replace the paper jam idler roller Does the problem remain Replace the idler rollers Problem solved Diagnostic information 2 11 Previous Next pa Go Back 4036 310 311 Strange sound generated flatbed Step Action and Question Yes No 1 Is the flatbed scanner module locked Unlock the flatbed scanner Go to step 2 module 2 Inspect the flatbed cables for poor Replace the flatbed scanner Go to step 3 connection to the flatbed scanner module cables See Flatbed module Also check for damage to the scanner cables removal on cable near the scanner module page 4 61 connector due to improper installation or fractures from multiple scan cycles Is the cable damaged 3 Inspect the flatbed scanner module belt Replace the flatbed scanner Replace the flatbed Is the belt damaged module belt See Flatbed scanner module scanner removal on See Flatbed page 4 51 scanner removal on page 4 51 2 12 Service Manual Previous Next D Go Back 900 xx System software error 4036 310 311 There are different types of 900 xx errors that can occur There may be a communication problem Bad cable network connection and so on software issue or a hardware problem with the controller board or ISP Internal solutions port The communication and software aspects should be che
10. e Service Manual Lexmark 6500e 4036 310 4036 311 e Table of contents e Start diagnostics e Safety and notices e Trademarks Index LEXMARK 4036 310 311 Edition September 2 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22X 002 1 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any
11. D Go Back 11 Disconnect the two cables E from the multi pick sensor junction card 4 42 Service Manual 4036 310 311 12 Using a screwdriver remove the upper multi pick sensor F Previous A D Go Back Repair information 4 43 4036 310 311 14 Remove the multi pick sensor junction card Go Back 4 44 Service Manual 4036 310 311 ADF paper present sensor removal Previous 1 Remove the ADF pick roller access cover 2 Remove the two screws A from the paper present sensor Go Back 3 Disconnect the cable B Repair information 4 45 4036 310 311 4 Remove the ADF paper present sensor 4 46 Service Manual Previous Next J Go Back 4036 310 311 ADF front and rear entry guides removal Previous 1 Open the ADF and remove the two screws A from the front and rear entry guides Go Back 2 Lift and remove the front and rear entry guides Repair information 4 47 4036 310 311 Flatbed cover removal Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the complete flatbed document cover See Complete flatbed document cover removal on page 4 27 2 Remove the operator panel assembly See Operator panel assembly removal on page 4 17 3 Remove the ADF front and rear entry guides See ADF front and rear entry guides removal on page 4 47 4 Lock the flatbe
12. Go Back 3 Remove the five screws B from the top of the ADF scanner Repair information 4 35 4036 310 311 Reinstallation note Be sure to assemble the center screw correctly back into its position on the upper rail 4 Lift and remove the two upper rails 4 36 Service Manual Previous A pa Go Back 4036 310 311 5 Remove the two screws C securing the upper ADF scanner Previous A pa Go Back Repair information 4 37 4036 310 311 ADF entry idle roller removal Previous 1 Squeeze the ADF entry idle roller inward and pull out A Go Back 2 Remove the ADF entry idle roller 4 38 Service Manual 4036 310 311 Multifeed sensor removal Previous 1 Open the ADF and remove the separator pad See Separator pad removal on page 4 8 2 Remove the ADF pick roller cover and the two screws A from the lower multi pick sensor card Go Back Repair information 4 39 4036 310 311 4 Remove the lower multi pick sensor card 5 Close the ADF 6 Remove the upper ADF scanner See Upper ADF scanner module removal on page 4 35 7 Remove the two screws C from the upper rail 4 40 Service Manual Previous A pa Go Back 4036 310 311 8 Remove the upper rail Previous A pa Go Back Repair information 4 41 4036 310 311 10 Lift and remove the multi pick sensor cover Previous A
13. 311 Cover open sensor removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the ADF feed roller drive belts See ADF feed roller drive belts removal on page 4 75 2 Remove the one screw A from the support arm Go Back A 3 Use a flathead screwdriver to pry the support arm from the upper ADF assembly 4 94 Service Manual 4036 310 311 4 Lift and rotate the upper ADF assembly from the lower ADF assembly Previous Go Back Repair information 4 95 4036 310 311 6 Remove the four screws C from the cover and the two screws D from the springs D C D T Lift the lower ADF cover slightly and unroute the cover open sensor cable through the bottom 4 96 Service Manual Previous A D Go Back 4036 310 311 8 Remove the cover open sensor Previous Next J Go Back Repair information 4 97 4036 310 311 Previous Go Back 4 98 Service Manual 4036 310 311 5 Connector locations Previous Scanner mechanism overview and locations This section contains an overview of the major components of the scanner hardware External view Go Back Number Item 1 Scanner exit tray 2 Automatic Document Feeder ADF 3 Scanner cover 4 Keypad 5 Home screen Connector locations 5 1 4036 310 311 Card reader view Previous Go Back N
14. 7 5 40X6494 Controller board 7 9 40X6495 Universal power supply 2 eee eee eee reer eee 7 9 40X6497 Engine board 22 eee nn 7 9 40X6498 Engine board to controller board cable 7 9 40X6500 Power supply to controller board cable eer r errr eee ee 7 9 40X6501 CPU cooling fan 22 e e e eee 7 9 40X6502 Complete ADF scanner assembly 7 7 40X6503 Upper ADF scanner module eer errr ree ee re eee eee 7 7 40X6504 ADF cover open sensor rrr rrr rrr rer rrr ee ee eee eee eee ee 7 7 40X6505 ADF paper present sensor snsc errr eee eee eee eee eee 7 7 40X6506 Multifeed sensor parts pack 2 0 errr III 7 7 40X6507 ADF paper jam sensor eee rere reer reer reer ee eee 7 7 40X6508 Media sensor 7 7 40X6509 Multifeed sensor cable parts pack 7 7 40X6510 Feed roller drive belt 3 ee errr ee ee eee eee 7 7 40X6511 Feed roller drive belts 1 and 2 7 7 40X6512 Fr
15. Description Go Back e Asm index Identifies the assembly and the item in the diagram For example 3 1 indicates Assembly 3 and item number 1 in the table Part number Identifies the unique number that identifies this FRU Units mach Refers to the number of units actually used in the base machine or product Units FRU Refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration Parts catalog 7 1 4036 310 311 Assembly 1 Covers 7 2 Service Manual Previous Next J Go Back Assembly 1 Covers 4036 310 311 Asm Part Units Units Description Index number mach FRU 1 1 40X6444 1 1 Complete flatbed document cover 2 40X6445 1 1 Flatbed document cover cushion 3 40X6453 1 1 Flatbed cover 4 40X6513 1 1 Rear ADF entry cover 5 40X6512 1 1 Front ADF entry cover 6 40X6452 1 1 ADF exit tray 7 40X6450 1 1 ADF top cover NS 40X6878 1 1 Lexmark 6500e model name plate Parts catalog 7 3 Previous Next pa Go Back 4036 310 311 Previous Assembly 2 Operator panel and flatbed Next Go Back 7 4 Service Manual Assembly 2 Operator panel and flatbed 4036 310 311 Asm Part Units Units Description Index number mach FRU 2 1 40X6491 1 1 Main operator panel cover with keypad 2 40X
16. See ADF Magnification on page 3 24 ULTRASONIC MULTIFEED SENSOR CALIBRATION EXIT DIAGNOSTICS 3 16 Service Manual Previous Next pa Go Back 4036 310 311 SCANNER CALIBRATION Previous Adjust Calibration Values A This menu is used to manually adjust the scanner black levels to optimize printed text and images from scanned V or copied originals Use this menu to adjust the levels after you replace any of the following parts Next Controller board Flatbed scanner assembly Gobach Front ADF scanner assembly Back ADF scanner assembly For more information see Calibrating the scanner on page 3 25 Reset Flatbed Calibration Values This resets the scanner black levels to factory default settings These values must be reset after you replace any of the following parts Controller board Flatbed scanner assembly Front ADF scanner assembly Back ADF scanner assembly PRINT TESTS Print Tests input sources This test determines if the printer can print on media from any of the paper input sources Each of the installed sources is available within the Print Tests menu The content of the test page varies depending on the media installed in the selected input source If a source is selected that contains paper then a page similar to the Quick Test Page is printed and does not contain the Print Registration diamonds If a source is selected which contains envel
17. Menus Opens the administrative menus when Ready appears on the display FTP Opens the FTP menu Note This option must be set up by a system administrator before it appears on the display Status message bar Shows the current printer status such as Ready or Busy Note Make sure Ready appears before performing any printer task Shows printer conditions such as Toner Lowor Cartri dge Low Shows intervention messages and gives instructions for the printer to continue processing Status Supplies Displays a warning or error message whenever the printer requires intervention to continue processing Touch this to access the messages screen for more information on the message and how to clear it Tips Opens context sensitive Help information on the touch screen Note All menus have a Tips button USB Displays files on a flash drive Bookmarks Allows you to create organize and save a set of bookmarks URLs into a tree view of folders and file links Held Jobs Displays all held jobs Change Language not pictured Allows you to change the primary language and reports on the display and will remain in effect until changed Release Held Fax not pictured If this button is shown then there are held faxes with a scheduled hold time previously set To access the list of held faxes touch this button Lock Device not pictured This button appears when the printer is unlocked and the Printer
18. PRINTER SETUP Configuration ID 3 22 Defaults 3 21 Engine Setting x 3 22 Model Name 3 22 PAGE COUNTS 3 22 Serial Number 3 22 Reports 3 22 Scanner Tests 3 23 Disk Encryption 3 13 DRAM Test 3 18 E Energy Conserve 3 10 Engine Setting x 3 22 Envelope Prompts 3 12 ESD sensitive parts 4 1 EVENT LOG Clear Log 3 23 Display Log 3 23 Print Log 3 23 exiting configuration menu 3 14 F Factory Defaults 3 10 Fax Storage Location 3 11 Feed Test SCANNER 3 23 Font Sharpening 3 13 Format Fax Storage 3 11 Index l 1 4036 310 311 G guidelines service 4 1 H hard disk Disk Encryption 3 13 Jobs On Disk 3 12 J Jobs On Disk 3 12 L locations scanner 5 1 maintenance scheduled 6 1 menus 3 6 Min Copy Memory 3 11 Model Name 3 22 N NumPad Job Assist 3 11 O operator panel description 3 1 indicator light 3 1 3 2 3 3 3 4 overview 1 1 P Panel Menus 3 10 Panel Test 3 18 Paper Prompts 3 12 parts replacement 4 3 power on self test POST 2 2 PPDS Emulation 3 10 print quality print quality test pages 3 18 Print Quality Pages 3 10 PRINT TESTS Print Quality Pgs 3 18 Quick Test Page 3 17 Q Quick Disk Test 3 20 Quick Test Page 3 17 R removals guidelines 4 1 parts replacement 4 3 Reports 3 10 Reset Calibration Values 3 17 S safety information vii safety inspection guide 6 1 scanner locations 5 1 Scanner Calibration Reset 3 23 l 2 Service Manual Sensor Test SCANNER 3 24 Serial Numb
19. See Front operator panel cover on page 4 9 v 2 Stand the scanner up on its rear Note Make sure that the flatbed document cover is secure when standing the scanner up on its rear RM 3 Pry the cover from the left side of the scanner by using a flathead screwdriver Go Back 4 Slide the left side operator panel cover up and away from the scanner Repair information 4 11 4036 310 311 5 Remove the left side operator panel cover 4 12 Service Manual Previous A pa Go Back 4036 310 311 Right side operator panel cover removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair A 1 Remove the front operator panel cover See Front operator panel cover on page 4 9 v 2 Stand the scanner up on its rear Note Make sure that the flatbed document cover is secure when standing the scanner up on its rear RM 3 Pry the cover from the right side of the scanner by using a flathead screwdriver Go Back 4 Disconnect the USB thumb drive cable A from the inside of the scanner Repair information 4 13 4036 310 311 5 Remove the right side operator panel cover 4 14 Service Manual Previous Next pa Go Back 4036 310 311 User interface controller card UICC access cover removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Stand the scanner up on its rear Note M
20. on page 4 58 Diagnostic information 2 9 Previous Next pa Go Back 4036 310 311 Image blank or distorted ADF front side of scanned page of the Controller Board J5 1 GND J5 4 GND J5 7 GND J5 10 GND J5 13 GND J5 16 GND J5 18 GND J5 26 GND J5 27 24V J5 28 24V J5 30 GND J5 31 GND J5 32 GND Do the measurements on the controller board match the above values scanner module See Lower ADF scanner module removal on page 4 78 Step Action and Question Yes No 1 Is the separator pad dirty damaged Clean separator pad Replace Go to step 2 or worn if problem remains See Separator pad removal on page 4 8 2 Is the pick roller dirty damaged or Clean pick roller Replace if Go to step 3 worn problem remains See Pick roller removal on page 4 3 3 Arethe feed rollers dirty damaged Clean feed rollers Replace if Go to step 4 or worn problem remains See Feed rollers removal on page 4 88 4 Check the cable connection Go to step 5 Reconnect or replace between the lower ADF scanner cable module and J5 on the controller board Is the cable properly seated and free from damage 5 Check the following voltages on J5 Replace the Lower ADF Replace the controller board See Controller board removal on page 4 58 2 10 Service Manual Previous Next D Go Back Image blank or distorted ADF back side of scanned page 4036 310 311
21. ow N 12V FAN ADF paper size sensor J12 W1_SEN W2_SEN W3_SEN 5V GND L1_SEN L2_SEN FB_COVER ojo NI OD oO AJ OJN LED_DISPLAY ADF paper present sensor J13 SIGNAL SIGNAL GN AJ wy N NC Multifeed sensor send J14 GND MULTIFEED ULTRASONIC RESET 12C_SDA GND 2C SCL GND ojlo NI OD oo AJOJN ULTRASONIC TEST o PAPER DET ADF cover open sensor J15 SIGNAL m SIGNAL 99 GND 5 14 Service Manual Previous Next D Go Back 4036 310 311 Part Connector Pin no Signal Previous ADF paper out J16 1 45V A 2 SIGNAL 3 GND v ADF paper jam J17 1 SIGNAL Next 2 SIGNAL T 3 GND Go Back 4 SIGNAL 5 SIGNAL Connector locations 5 15 4036 310 311 Power supply board Previous Go Back CL PE Ir to O O 5 16 Service Manual 4036 310 311 Part Connector Pin no Signal Previous Main power out CN201 1 24V A 2 GND 3 5V v 4 GND Next 5 45V 6 GND Go Back Connector locations 5 17 4036 310 311 Previous Go Back 5 18 Service Manual 4036 310 311 6 Maintenance Previous This chapter describes procedures for scanner preventive maintena
22. 4036 310 311 UICC card removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the operator panel assembly See Operator panel assembly removal on page 4 17 2 Disconnect the three cables A and remove the four screws B Go Back Repair information 4 19 4036 310 311 Touch screen removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the UICC card See UICC card removal on page 4 19 v 2 Remove the yellow cable Next pa Go Back 3 Remove the four metal screws A and the three plastic screws B A B Note Be sure to place the three plastic screws back into their correct locations when reinstalling the touch screen 4 20 Service Manual 4036 310 311 4 Remove the touch screen Previous A pa Go Back Note When reattaching the UICC cable to the display and to the UICC card ensure that the end of the cable with the black tape is connected to the display Repair information 4 21 4036 310 311 Main operator panel cover with key buttons removal Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the touch screen See Touch screen removal on page 4 20 The main operator panel cover with key buttons remains 4 22 Service Manual Previous Go Back 4036 310 311 Operato
23. Information section similar to what is printed on a Menu Setting Page Printed at the top of each page is the model name and serial number to assist in tracking each page of a report to a specific printer The printout of the log contains the following information for each error in the log Page count when the error occurred except for 900 service controller board software errors Code versions of all packages when error occurred Panel message when error occurred except for 900 service controller board software errors Debug information and secondary error codes depending on the error The Clear Log operation clears out the errors that print in this report The errors listed in the Display Log operation do not necessarily match in number nor in order with the errors from the printer log Note This log can be printed from configuration menu but the debug and secondary error codes are not printed on this log Clear Log This menu item deletes the event log Once the event log is deleted the only item remaining on the log is the Clear Log event Touch Back to return to the EVENT LOG menu SCANNER TESTS Scanner Calibration Reset This option resets the scanner calibration values to factory default settings This should be done after you replace the flatbed scanner unit Note Be sure the scanner glass and backing material are clean before performing this test ASIC Test This test initiates a scan of the scanner ASIC memo
24. LVDS RXIN2 9 BSF LVDS RXIN2 10 GND 11 BSF LVDS RXIN1 12 BSF LVDS RXIN14 18 GND 14 BSF LVDS RXINO 15 BSF LVDS RXINO 16 GND 17 BSR AFE NRST R 18 GND 19 BSR AFE SDIO R 20 BSR AFE SCK R 21 BSR AFE SEN R 22 BSR AFE SH R 23 BS PWRSVR R Connector locations 5 7 Previous Next pa Go Back 4036 310 311 Part Connector Pin no Signal Back side ADF scan module continued J6 continued 24 5V BS CDU 25 5V BS CDU 26 GND 27 24V 28 24V 29 BS LAMP ON R 30 GND 31 GND 32 GND USB operator panel J7 1 GND 2 USB DM1 3 USB DP1 4 GND 5 GND No connection J9 No connection J10 Operator panel J11 1 UI RESET NR 2 GND 3 TX1 4 TX1 5 CLKTX 6 CLKTX y4 CLKTX 8 CLKTX 9 GND 10 5V_UI 11 RXD232_N 12 TXD232_N 13 TXO 14 TX0 15 GND 16 5V UI 17 5V UI 18 5V UI 19 WAKE 20 GND 21 GND 22 LED DRV YLW 23 45V 24 PBUT CON 5 8 Service Manual Previous Next D Go Back 4036 310 311 Part Connector Pin no Signal CPU fan J12 V FANPWR GND IN FAN TACH HDD ISP J14 k GND USBOUT USBOUT GND USBIN USBIN GND AO ojoj NI aJ aj AJ OJN RESET o 45V l2C DAT M 5V E wo l2C CLK A 45V No connection J15
25. Remove the controller board See Controller board removal on page 4 58 2 Peelthe ribbon cable A from the base of the controller cage Go Back 3 Remove the ground screw B Repair information 4 29 4036 310 311 4 Liftthe side of the cage enough to access the controller cage fans and remove the six screws C Previous A pa Go Back 5 Remove the controller cage fans 4 30 Service Manual 4036 310 311 ADF top cover removal Previous 1 Remove the two rubber caps and the two screws A from the left side of the ADF top cover Go Back A 2 Remove the two screws B from the bottom of the ADF top cover Repair information 4 31 4036 310 311 3 Lift the ADF top cover and remove Previous Go Back 4 32 Service Manual 4036 310 311 ADF latch handle removal Previous 1 Remove the ADF top cover See 2 Remove the two screws A from under the ADF latch handle Go Back 3 Lift the ADF latch handle and remove Repair information 4 33 4036 310 311 ADF exit tray removal Previous 1 Rotate the ADF exit tray to an upward position Go Back 2 Lift the ADF exit tray away from the scanner and remove 4 34 Service Manual 4036 310 311 Upper ADF scanner module removal Previous 1 Remove the ADF top cover See ADF top cover removal on page 4 31 2 Disconnect the two cables A from the right side of the card
26. assembly if problem remains See Engine board removal on page 4 67 3 Replace the controller board See Controller board removal on page 4 58 842 XX Scanner The controller board has lost 1 Check all connections on the communication with the scanner scanner engine board engine board 2 Replace the scanner engine board assembly if problem remains See Engine board removal on page 4 67 3 Replace the controller board See Controller board removal on page 4 58 843 XX Scanner The scanner carriage home 1 Turn the machine off on position detection failed 2 See the home position service check 844 00 Scanner The lower ADF scanner module Replace the lower ADF scan exposure lamp has failed module 844 01 Scanner The upper ADF scanner module Replace the upper ADF scan exposure lamp has failed module 845 02 Scanner Lower scanner module cable has Replace the lower scanner module failed cable 845 03 Scanner Upper scanner module cable has Replace the upper scanner module failed cable 900 00 900 99 Scanner An unrecoverable controller See 900 xx System software board software error occurred error on page 2 13 except for 3 while an unknown process was 900 05 running 955 XX Scanner The Code ROM or NAND flash Replace the controller board See failed the Cyclic Redundancy Check CRC or the NAND experienced an uncorrectible multi bit failure Controller board removal on page 4 58 Diagno
27. darkest square is fully saturated and none of the other dark squares are as dark as the darkest square 4 Adjust the Flatbed White Level a b c Remove all pages from the ADF then load the printed test page facedown onto the flatbed From the Diagnostics menu navigate to Scanner Calibration Copy Quick Test Inspect the white level calibration by comparing the copy to the original test page Ensure that the lightest visible shaded squares of the original have similar lightness to the same lightest visible shaded squares in the copy If the original and copy pages match the white level calibration is correct and needs no adjustment Otherwise navigate to Adjust Calibration Values Flatbed White Note A small amount of background is normal and acceptable in the copy Disregard the background when comparing the lightness level between the original and the copy d e Adjust the values and then touch Submit to save your changes Increasing the value makes the white level darker To check the changes reload the original test page and then repeat the Copy Quick Test Repeat the steps as needed until you are satisfied with the flatbed white level Black Level a Remove all pages from the ADF then load the printed test page facedown onto the flatbed b From the Diagnostics menu navigate to Scanner Calibration Copy Quick Test C Inspect the black level calibration by assessing the toner saturation of t
28. jam multifeed or skew 4036 310 311 Step Action and Question Yes No 1 Is the paper correctly set in the tray Go to step 2 Properly position the paper in the ADF 2 Is the specified paper used Go to step 3 Use the correct media 3 Is there a foreign object or paper Clear the debris Also check Go to step 4 debris in the ADF paper path the media sensor and mirror for paper dust and debris 4 Is the separator pad dirty damaged Clean the separator pad Go to step 5 or worn Replace if the problem remains See Separator pad removal on page 4 8 5 Isthe pick roller dirty damaged or Clean pick roller Replace if Go to step 6 worn the problem remains See Pick roller removal on page 4 3 6 Arethe feed rollers dirty damaged Clean feed rollers Replace if Go to step 7 or worn the problem remains See Feed rollers removal on page 4 88 7 Does the problem remain Replace the paper jam sensor Problem solved and idler roller See Paper jam sensor removal on page 4 86 Diagnostic information 2 5 Previous A D Go Back 4036 310 311 False multifeed Step Action and Question Yes No 1 Are sheets being multifeed into See Frequent paper jam Go to step 2 ADF multifeed or skew on page 2 5 2 Perform multifeed sensor calibration Go to step 3 Problem solved on page 28 Does the problem remain 3 Check the multifeed sensor for Go to step 4 P
29. panel automatically displays any existing printer or scanner related IR after the device remains inactive on the Home screen for a length of time equal to the Screen Timeout setting Exit Config Menu Press Select to exit the Configuration menu and reboot the printer 3 14 Service Manual Previous Next D Go Back Diagnostics mode 4036 310 311 To run the diagnostic tests described in this chapter put the scanner in Diagnostics mode Additional printer diagnostics are available in the printer Diagnostic mode accessible from the printer user interta Diagnostic mode menus REGISTRATION Top Margin Bottom Margin Left Margin Use this menu to adjust printer margins Note See Scanner Manual Registration in the Configuration Menu to adjust the scanner registration settings Right Margin Quick Test SCANNER CALIBRATION See SCANNER CALIBRATION on page 3 17 Copy Quick Test Print Testcase Adjust Calibration Values Reset Flatbed Calibration Values Reset ADF Front Calibration Values Reset ADF Back Calibration Values PRINT TESTS Tray 1 Tray 2 if installed Tray 3 if installed Tray 4 if installed Tray 5 if installed Multi Purpose Feeder See PRINT TESTS on page 3 17 Print Quality Pages See Print Quality Pages on page 3 18 Diagnostic aids 3 15 Previous Next D Go Back 4036 310 311
30. r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt e W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gef hrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein mu Go Back Pautas de Seguridad Laseguridad de este producto se basa en pruebas y aprobaciones del disefio original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas Lainformaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento e Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Info
31. reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design and are trademarks of Lexmark International Inc registered in the United States and or other countries PCLO is a registered trademark of the Hewlett Packard Company All other trademarks are the property of their respective owners 2011 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense 12G0476 Rev 001 Table of contents Table of contents Preface Diagnostic aids 4036 310 311 LE IS E e Do Dedo TD EDTA iii mee INMOMMNaUON st osita sda ais ka vii Se NUS T REINES ILL LE LIU UI ITIN a oda X Navigation DUtONS xa canas casaria edi ad EORR Rd Ree LS ORs dd ii x CONVENTIONS xaxa saa ias CRUEL DERA RE RACER TORNE RI ERR ARA CREADA CERCA C xi General information MER T T m TT 1 1 Se a ax a CREAR O E ee CR EO E RS EA 1 1 Features 00
32. saturation of the darkest square of the copy The objective of the black level calibration is to find the minimum numeric setting that provides the maximum toner saturation of the darkest square Too high of a setting will cause other dark squares to become fully black Too low of a setting will result in the darkest square not being as dark as possible Navigate to Adjust Calibration Values ADF Front Black If the darkest square of the copy page does not appear fully saturated then increase the value If several of the darkest squares look equally saturated then decrease the value Select Submit to save your changes reload the original test page and repeat the Copy Quick Test Inspect the copy page again and repeat this step until the single darkest square is fully saturated and none of the other dark squares are as dark as the darkest square 3 Adjust the ADF Back White Level a b c Load the printed test page faceup into the ADF From the Diagnostics menu navigate to Scanner Calibration gt Copy Quick Test Inspect the white level calibration by comparing the copy to the original test page Ensure that the lightest visible shaded squares of the original have similar lightness to the same lightest visible shaded squares in the copy If the original and copy pages match then the white level calibration is correct and needs no adjustment Otherwise navigate to Adjust Calibration Values ADF Back White Note A small amou
33. step 14 Go to step16 14 Reinstall the memory and send a print job to the Go to step 15 Go to step 16 device Does the 900 xx error reoccur 15 Install a Lexmark recommended memory option Send Go to step 31 Problem a print job to the device resolved Does the 900 xx error reoccur 16 Is there a modem installed on the device Go to step 17 Go to step 21 17 Reinstall the modem Restart the device Go to step 18 Go to step 20 Does the 900 xx error reoccur 18 Upgrade the firmware Contact your next level of Go to step 19 Problem support for the correct firmware level to use resolved Restart the printer to operating mode Send the printer a print job Does the 900 xx error reoccur 19 Replace the modem Restart the device Go to step 31 Problem Does the 900 xx error reoccur resolved 20 Runa fax job Go to step 31 Go to step 21 Does the 900 xx error reoccur 21 Are there any ISP internal solutions port options Go to step 22 Problem installed resolved 22 Reinstall the first ISP option Restart the device Go to step 24 Go to step 23 Does the 900 xx error reoccur 23 Run a job to test the option Go to step 24 Go to step 26 Does the 900 xx error reoccur 24 Upgrade the firmware Contact your next level of Go to step 25 Problem support for the correct firmware level to use resolved Restart the printer to operating mode Does the 900 xx error reoccur 2 14 Service Manual Previous Next D Go B
34. 0 acida AR AS ARA RA RA RARA E CER 1 2 Understanding the ADF and scanner glass 00sec scence e nnn 1 2 Tools required for Service sus spussanasicca ARE ARENA ed RA Oe eee eee RE 1 4 Acronyms Me 1 4 Diagnostic informati n uaa a iode eg EE EXC n FE La ree eo pote eda da 2 1 DO case bb prio imei cas ica cc tia pis onload de 2 1 Power On Self Test POST sequence cece eee ss snes saradas a RERRARA RR Rad 2 2 Symptom tables ssa a ARA COGO EROR ROTE AD RC RC A CU RD em RR 2 2 Error codes alid Messages cc assu sima dada pa das at de ada pd aaa bane ia a iE 2 3 Paper Jm eror CODES i nica eed e Oda d x Sa d d OK di e oe MAN Pal 2 4 DEVICE CHECKS aiios ERES E Sad Bald PERDE RENE C GNE Rode tua unas A PR dd bd idu 2 5 Frequent paper jam multifeed or Skew leeeeeeeeen RR I mn 2 5 False mililfebilla csi wu d dod r Sed amo di Sud ead RU qud UE RR dU 2 6 The power does NOLCOME OM oasis haa EC bs idas eh Ges VE DR ae RR Ra ROO e R 2 7 Voided line in scanned image ADF or flatbed 00 cece eee eee eee 2 8 Voids in flatbed scanned image 2 6 eee eee eee eee eee n nn nnn 2 8 Image blank or distorted flatbed 00 cece eee eee ee eee eee eee III 2 9 Image blank or distorted ADF front side of scanned page esses 2 10 Image blank or distorted ADF back side of scanned page esses 2 11 Strange sound generated ADF oococococccno eens 2 11 Strange sound generated f
35. 036 310 311 5 Remove the pick roller access cover and rotate the pick roller back Previous A pa Go Back 6 Unlatch the front pick roller bearing by rotating the arm D of the bearing straight up using a flathead screw driver Repair information 4 5 4036 310 311 Note Be careful to not break the black post E when unlatching the front pick roller bearing 4 6 Service Manual Previous A pa Go Back 4036 310 311 8 Remove the pick roller Previous A pa Go Back Note Be sure to clean the media sensor and mirror of dust to prevent erroneous paper jam messages Repair information 4 7 4036 310 311 Separator pad removal Previous 1 Open the ADF and pull down on the separator pad Go Back 2 Remove the separator pad 4 8 Service Manual 4036 310 311 Front operator panel cover Previous 1 Loosen the operator panel cover from the front of the scanner using a flathead screwdriver A Next Go Back 2 Disconnect the front operator panel cover from the right side and then disconnect the left side Repair information 4 9 4036 310 311 3 Remove the front operator panel cover 4 10 Service Manual Previous Next J Go Back 4036 310 311 Left side operator panel cover removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair A 1 Remove the front operator panel cover
36. 10 311 Power supply removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the four screws A from the engine access cover Go Back A 2 Remove the two screws B and disconnect the two cables C Repair information 4 65 4036 310 311 3 Remove the power supply 4 66 Service Manual Previous A pa Go Back 4036 310 311 Engine board removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair A 1 Remove the four screws A from the engine access cover v Next pa Go Back A 2 Remove all cables and connections from the engine board Repair information 4 67 4036 310 311 3 Remove the four screws B Previous Go Back 4 68 Service Manual 4036 310 311 4 Remove the engine board Previous Go Back Repair information 4 69 4036 310 311 Complete ADF scanner assembly removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair Remove the ADF top cover See ADF top cover removal on page 4 31 Remove the operator panel assembly See Operator panel assembly removal on page 4 17 Remove the flatbed cover See Flatbed cover removal on page 4 48 Remove the two screws A from the rear ADF cover pa po d Go Back 5 Remove the rear ADF cover 6 Remove the power supply S
37. 40X6506 1 1 Multifeed sensor parts pack 17 40X6509 1 1 Multifeed sensor cable parts pack 18 40X6448 2 1 ADF entry idle roller 19 40X6447 1 1 ADF separator pad 20 40X6503 1 1 Upper ADF scanner module 21 40X6451 1 1 ADF latch handle 22 40X6508 1 1 Media sensor 23 40X6507 1 1 ADF paper jam sensor Parts catalog 7 7 Previous Next pa Go Back 4036 310 311 Previous Assembly 4 Electronics Go Back 7 8 Service Manual 4036 310 311 Assembly 4 Electronics Previous Index number mach FRU Asm Part Units Units cs A Description 4 1 40X6876 2 Controller board cooling fan Next 2 40X6494 Controller board 3 40X6091 NVRAM card 4 40X7443 Green network cable Go Back 5 40X7058 Hard disk drive 6 40X6501 CPU cooling fan 7 40X7055 Fax card 8 40X6500 Power supply to controller board cable 9 40X6498 Engine board to controller board cable 10 40X6497 11 40X6495 NS 40X0392 NS 40X7441 NS 40X7920 NS 40X7516 NS 40X7517 NS 40X7518 Engine board Universal power supply LCD cleaning cloth 50 pack Scanner communications card for T650 T652 printer controller board Scanner communications card for T654 printer controller board Prescribe card IPDS card Forms and barcode card asa aaa aa a a a a a a a a asa aa a aa a a a a a a a a a Parts catalog 7 9 4036 310 311 Previous Go Back 7 10 Service Manual Index A acronyms 1 4 ADF assembly l
38. 517 IPDS card 7 9 40X7518 Forms and barcode card 2 22 rrr rere 7 9 40X7920 Scanner communications card for T654 printer controller board 7 9 l 4 Service Manual Previous Next D Go Back
39. 6488 1 1 Right operator panel cover 3 40X6973 1 1 UICC board 4 40X6455 1 1 Flatbed scanner rod 5 40X6485 1 1 Flatbed scanner cables parts pack 6 40X6454 1 1 Flatbed scanner module 7 40X6483 1 1 Flatbed scanner belt with spring 8 40X6492 1 1 UICC access cover 9 40X6484 1 1 Flatbed scanner home position sensor 10 40X6407 1 1 Operator panel speaker 11 40X6307 1 1 10 2 inch touchscreen display 12 40X6306 1 1 UICC display cable 13 40X6489 1 1 Front operator panel cover 14 40X6487 1 1 Left operator panel cover NS 40X6493 1 1 USB cable parts pack Parts catalog 7 5 Previous Next pa Go Back 4036 310 311 Automatic document feeder ADF Assembly 3 Previous Next Go Back 7 6 Service Manual Assembly 3 Automatic document feeder ADF 4036 310 311 Asm Part Units Units Description Index number mach FRU 3 1 40X6502 1 1 Complete ADF scanner assembly 2 40X6527 1 1 Paper jam idle roller parts pack 3 40X6529 2 1 Feed rollers 2 and 3 4 40X6528 1 1 Feed roller 1 5 40X6530 1 1 Roller bearing 6 40X2580 1 1 Power supply cooling fan 7 40X6446 1 1 ADF pick roller 8 40X6510 1 1 Feed roller drive belt 3 9 40X6511 1 1 Feed roller drive belts 1 and 2 10 40X6504 1 1 ADF cover open sensor 11 40X6449 1 1 Pick roller access cover 12 40X6505 1 1 ADF paper present sensor 13 40X6525 1 1 Pick roller drive motor 14 40X6526 1 1 Feed roller drive motor 15 40X6117 1 1 Lower ADF scanner module 16
40. If set to Off this setting disables Standby Mode in the General Settings menu UI Automation Once enabled this setting creates an ENABLE Ul AUTOMATION file in the shared directory As long as this file exists the printer permits external developers to test the stability of their applications against the printer to ensure that their applications have an appropriate level of stability Disabling this setting deletes the file Key Repeat Initial Delay This setting determines the length of delay before a repeating key starts repeating The default setting is 1 second You can adjust the setting by 25 second increments Key Repeat Rate This setting indicates the number of presses per second for repeating keys The default setting is 15 presses per second Clear Custom Status This setting erases any custom messages the user has created for the Default or Alternate custom messages USB Speed This setting determines the speed at which the USB port reads and writes data from flash drives Auto is the default setting Setting the USB Speed to Full disables the hi speed capabilities of the port Diagnostic aids 3 13 4036 310 311 USB PnP In some cases the device s USB device port on the back of the device may be incompatible with the chipset in a user s PC This setting enables the user to change the USB driver s mode in order to improve its compatibility with these PCs Automatically Display Error Screens When On the
41. Lockout Personal Identification Number PIN has been set Touching this button opens a PIN entry screen Enter the correct PIN to lock the operator panel 3 2 Service Manual Previous Next D Go Back 4036 310 311 Item Description Previous Unlock Device This button appears when the printer is locked The operator panel A not pictured buttons and shortcuts cannot be used while this appears Touching this button opens a PIN entry screen Enter the correct PIN to unlock the printer control panel Next Cancel Jobs Opens the Cancel Jobs screen not pictured The following items are available under the Print Fax and Network headings Print job Copy job Fax profile e FTP E mail send Each heading shows up to three jobs per screen If more than three jobs exist in a column then an arrow appears enabling you to scroll through the jobs Select a job to cancel it Go Back Using the touch screen Sample touch screen Copy from O Sides Duplex Coliste Lotter 8 5x 11 in 12 sz 12 12 1 Cc opy to o Letter B 5 x 11 in Plain Paper 1102 Sided On Staple Punch Content Scale ay Auto t m 100 t E Text Photo 3 Staples Len On Color Save as Shortcut Other Feature Darkness DUE LX On Setting Log Qut Copies 999 E Optons mtn Button Function Submit Saves settings changes Sample copy Prints a sample of a document or image Right a
42. NV 12C CLK GND OP INT 3 3V NI oJ a RY Ww Pp GND Fax card J27 MOD CS R GND MOD DIN R GND OP INT GND MOD CLK R GND OO ON OD oa AJ wl Py MOD_IRQ_R o 5V POR_CUHD_R E M 3 3V EN wo 3 3V A NC MOD P6 Controller cage fan J28 45V CAGE FAN DRV Controller cage fan J29 45V CAGE FAN DRV No connection J32 Ethernet to network J33 TRCTS TRD3 TRD3 TRD2 RD2 TRCT2 TRCT4 TRD4 ojlo NI aJ Aaj AJ AJN TRD4 o TRD1 TRD1 m TRCT1 zx 99 LED ACT A V LED VCC q LED LNK o V LED VCC Connector locations 5 11 Previous Next pa Go Back 4036 310 311 Previous Engine board A o fd e us HD tl o v 4T jeff semir Tii Pick Motor 15 i 1 J2 Go Back D wy H J6 18 2 A 4075 J7 E a Ez1 Feed Motor 1 E J8 45 E C Js dE CTS EE 15310 5 4 8 FII 1 Fan Em Q ae 3 1olo oH se ADF Cover Open 2 is J17 Ji6 315 ta ip D 1 E o
43. OCT ec ed eke em a 5 3 PADEL path eccL 5 4 CONNECTIONS vivero ERU RR a NAR RN RA REV TS REG CE d EE rU RE 5 5 Scanner controller DOard ii5mbda ga ide LEGES du LA BR QR SALA Kd b RS 5 5 Ending DOS it eee eee RA TERR dd IER AREA 5 12 Power Supply DOSE a adde dx ced eedem eS es de VR QE Ed ROV RE qu ES Kd dba a 5 16 A pssssiios ads ids conn bbs dida ied A dA ADS Eni ga ad ad 6 1 Safety inspection quide isa kao UR REA AAN 6 1 scheduled maintendliee sas 209 a2 copas dcr Se das sd Rd Sta ds br arde inda 6 1 Device specific scheduled maintenance 020 e eee cette ees 6 1 Preventive maintenance asignar a pirsa RR RIS ME OD ROS capu acad IS Sd Ae did Er URL d Rc Rd 6 2 Device specific preventive maintenance 006 cece eee In 6 2 Lubrieatioli sa irado naa a a Qr dO lb bd pP And c Re de nak eU POI due DTD M RATER dd 6 2 o AAA A seid Rida SR PES Riu Aie 7 1 How to use this parts CATAIOS sace urbes x erste AAA A Re MERDA A RR RR RA 7 1 Assembly 1 COVE iis os cep dpois cubes HES gas RS RS dA E DATA ade DA GA eed 7 2 Assembly 2 Operator panel and flatbed oo ooooooooocoor 7 4 Assembly 3 Automatic document feeder ADF 02 0 els 7 6 Assembly 4 Electroflcs i isse oso o eoe ans a sibra pieri RE 7 8 qx A 7 7 015 11 501171 11272 ida l 1 Part number INDO RAMA 1 3 vi Service Manual Previous Go Back 4036 310 311 Safet
44. S ded Ed Eden e AS nds 3 21 PERM PAGE COUNTS i42 dexPheeiP R93 AAA AAA AR 3 22 Geral MUDO scared riada Ekle side 3 22 Engine Seting 1 10 ociosa paria Rr ERST ERAT EE RR Ee niece A RR A Pa IE 3 22 Model ame spice e pee ada arte sub Pi Rad Rodeo ade 3 22 Configuration lD 2452149 fases sopas A 3 22 REPORTS 00d ita cede te Da ad ADE S A A AA nbus 3 22 EVENT LOG cssidase seven steeds ted E uA RUE scenes ADORA doa edad heads ees DD 3 23 DISDIAV LAO ics quede foe REIS CODES DRA EMCEE do Edda ida E O 3 23 Pint Lag icri iE iebplivem leReg4prhibctXERseR AS 3 23 CELAT dardo Sa ne quit eae EaD e ak 3 23 SCANNER TESTS 5552 pda sipbssdd Ta test Sd ada seda ds eS aaa ada 3 23 Scanner Calibration Reset coord DOS LU DIS A PELES Spa das 3 23 ASI APR arts n sisted gated Byte A RR AN DE LE 3 23 Feed TES 224r oe poa irradia eee ERU FE ORIS PE 3 23 Sensor MOS paid a acs sooo DO is Dixon pido MPG dd E Adiado Eds 3 24 ADE MagnilicaliOn 522 9 Re IPRREORer 4 LES DES ES potes dada p ie i QRPER 3 24 iV Service Manual EXIT DIAGNOSTICS sua sara rS REOR oc Rae ERR RCA POSIDEIE MCHREREAZOS S ISIN i Lu 1i 1 1 2 T Calibrating the scanner 0 c cece eee ee ence eee o Resetting the calibration values oooooocconooooo Adjusting the scanner black and white levels Calibrating the multifeed sensor sseeseseeee Repair informati n Lies s cisde uate cip siest rore riep Sip iske Dia Handling ESD sensitive part
45. Service Manual Previous A D Go Back 4036 310 311 4 Remove the paper jam sensor Previous Next J Go Back Repair information 4 87 4036 310 311 Feed rollers removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the ADF feed roller drive belts See ADF feed roller drive belts removal on page 4 75 2 Remove the one screw A from the support arm Go Back A 3 Use a flathead screwdriver to pry the support arm from the upper ADF assembly 4 88 Service Manual 4036 310 311 4 Lift and rotate the upper ADF assembly from the lower ADF assembly Previous Go Back 5 Remove the one screw B Repair information 4 89 4036 310 311 6 Disconnect the feed roller cover and remove 4 90 Service Manual Previous A D Go Back 4036 310 311 8 Lift and remove the feed rollers Previous A D Go Back 9 Remove the gears from the ends of the feed rollers 10 Remove the pick roller cover Repair information 4 91 4036 310 311 11 Remove the gear D from the end of the feed roller Btevius Go Back 12 Rotate the arm of the feed roller bearing E up 4 92 Service Manual 4036 310 311 13 Slide the feed roller out from the base of the scanner T Previous Go Back 14 Remove the feed rollers Repair information 4 93 4036 310
46. Step Action and Question Yes No 1 Inspect the flatbed glass Is the glass dirty Clean the glass See Image blank or distorted flatbed on page 2 9 2 8 Service Manual Previous Next D Go Back Image blank or distorted flatbed 4036 310 311 Step Action and Question Yes No 1 Inspect the flatbed cables for poor connection to the flatbed scanner module Also check for damage to the cable near the scanner module connector due to improper installation or fractures from multiple scan cycles Is the cable damaged Replace the flatbed scanner module cables See Flatbed scanner cables removal on page 4 61 Go to step 2 Check the following voltages on J6 of the Engine Board J6 1 24V J6 3 24V J6 6 GND J6 9 GND J6 12 GND J6 15 GND J6 16 GND J6 17 3 3V J6 18 3 3V Do the measurements on the engine board match the above values Go to step 3 Replace the engine board See Engine board removal on page 4 67 Check the following voltages on J24 of the Controller Board J24 1 GND J24 3 24V J24 4 24V J24 5 GND J24 13 GND J24 15 GND J24 18 GND J24 21 GND J24 24 GND J24 27 GND J24 30 GND Do the measurements on the controller board match the above values Replace the flatbed scanner module See Flatbed scanner removal on page 4 51 Replace the controller board See Controller board removal
47. ack 4036 310 311 Step Action and questions Yes No 25 Replace the faulty ISP option Restart the device Go to step 31 Go to step 26 Does the 900 xx error reoccur 26 Are there any more ISP options to install Go to step 27 Problem resolved 27 Install the next ISP option Restart the device Go to step 29 Go to step 28 Does the 900 xx error reoccur 28 Run a job to test the option Go to step 29 Go to step 26 Does the 900 xx error reoccur 29 Upgrade the firmware Contact your next level of Go to step 30 Go to step 26 support for the correct firmware level to use Restart the printer to operating mode Does the 900 xx error reoccur 30 Replace the faulty ISP option Restart the device Go to step 31 Go to step 26 Does the 900 xx error reoccur 31 Contact your next level of support You will need the following information for them Exact 900 xx error digits and complete error message Printed menu settings page Printed network settings page Device error log A sample print file if error appears to be isolated to a single file File Application used if error is related to specific print file Device Operating System Driver used PCL PS Frequency of the occurrence of the error Diagnostic information 2 15 Previous Next D Go Back 4036 310 311 Previous Go Back 2 16 Service Manual 4036 310 311 3 Diagnostic aids Previous This
48. ake sure that the flatbed document cover is secure when standing the scanner up on its rear 2 Remove the two screws A Go Back A 3 Lift the user interface controller card UICC access cover away from the bottom of the scanner Repair information 4 15 4036 310 311 4 Remove the user interface controller card UICC access cover 4 16 Service Manual Previous Next J Go Back Operator panel assembly removal 4036 310 311 Previous Note To prevent damage lock the flatbed scanner module while performing this repair A 1 Remove the front operator panel cover See Front operator panel cover on page 4 9 v 2 Remove the left side operator panel cover See Left side operator panel cover removal on page 4 11 3 Remove the right side operator panel cover See Right side operator panel cover removal on Next page 4 13 4 Remove the one screw A from the bottom of the scanner Go Back A 5 Remove the two screws B from the left side of the scanner and the two screws C from the right side of the scanner 6 Setthe scanner back down and remove the one screw D from the top of the scanner Repair information 4 17 4036 310 311 7T Open the ADF cover and disconnect the operator panel from the front of the scanner 8 Disconnect the three cables E from the UICC card 9 Remove the operator panel 4 18 Service Manual Previous A pa Go Back
49. al From power supply J1 24V GND 5V GND 5V O A wo mM GND Engine card J2 24V GND GND 5V aj AJ Ww N GND Scanner engine card J4 GND TOP_FB_CN TOP_BS_CN GND MDC_RXD_CN MMDC_TXD_CN GND ADF_PAPER_PRES_R O O0O NI OD oa AJOJN FB_COV_CLOSING_R E o MDC RST NR N GND Front side ADF scan module J5 GND FSPGA LVDS MCLK FSPGA LVDS MCLK GND FSF LVDS RXCLK FSF LVDS RXCLK GND FSF LVDS RXIN2 ojoj NI oaJ Aaj AJ OJN FSF_LVDS_RXIN2 o GND pre FSF_LVDS_RXIN1 n FSF_LVDS_RXIN1 99 GND A FSF LVDS RXINO 5 6 Service Manual Previous Next D Go Back 4036 310 311 Part Connector Pin no Signal Front side ADF scan module continued J5 continued 15 FSF LVDS RXINO 16 GND 17 FSR AFE NRST R 18 GND 19 FSR AFE SDIO R 20 FSR AFE SCK R 21 FSR AFE SEN R 22 FSR AFE SH R 23 FS PWRSVR R 24 5V FS CDU 25 5V FS CDU 26 GND 27 24V 28 24V 29 FS LAMP ON 30 GND 31 GND 32 GND Back side ADF scan module J6 1 GND 2 BSPGA LVDS MCLK 3 FSPGA LVDS MCLK 4 GND 5 BSF LVDS RXCLK 6 BSF LVDS RXCLK 7 GND 8 BSF
50. alue Paper Sizes setting in the General Settings menu U S Metric Default Paper Size paper feeding sources which do not have Letter A4 hardware size sensing capabilities Default Envelope Size 10 Envelope DL Envelope envelope feeding sources which do not have hardware size sensing capability Fax media size Letter A4 PCL Symbol Set PC 8 PC 850 PPDS Code Page 437 850 Universal Units of Measure Inches Millimeters Modification of the printer setting Defaults causes the NVRAM space to be restored to the printer s factory settings Diagnostic aids 3 21 4036 310 311 PE RM PAGE COU NTS Previous This menu lets you view the total page counts of the printer or the page counts broken down into color and mono A pages printed Unlike in previous printers none of these values can be changed Touch Back to return to the Diagnostics menu i Next Serial Number Go Back You can view the serial number Engine Setting 1 16 Warning The engine setting should not be changed without specific instructions from the next level of support Model Name You can view the model name Configuration ID The two configuration IDs are used to communicate information about certain areas of the printer that cannot be determined using hardware sensors The configuration IDs are originally set at the factory when the printer is manufactured However you may need to reset Configuration ID 1 or Configuration ID 2 whenever you replace the sys
51. ar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCIO aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comen ar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar Qm AS eee cle e A TAO RAE Bs T4 See ee le ook ee lar LAE ee A ee de Ae A A S HE tc le Wee Te et eee Pe le IS AF A1 EI Woes Bl ole Ap 25 A date 10L A NL LE IC oe T WH s a 89 7 1497 532 a sum lilo fete pes 4119 227821571935 TUAS ll is le Hasa Que AN ef ss Sesi esses THRI ri gt ere e ASP i A ZEAE PE VA OR VERUS E P7 hh EE DU A s EAE 29 BE fie TAE ALA RRR vx Eg ANT SEE AE o APIS OS WARE A REH DENTADA f Ho AMEEN E TESS TE Ae IE PES A ENV ARI A ART IE AAAS BT T Wie WARS f E FA EUA DEE EE DA ER fife or FL ELE TA XE A 4k BEST e UE o GRE HU DOO m B FELD EVER UT IES IY AAA Safety information ix 4036 310 311 Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general descripti
52. ar if Disable Scanner is set to Auto Disabled Disable Scanner Use this setting to enable or disable the flatbed scanner and ADF Note Auto Disabled can only be saved by the printer in response to failed scanner operation Users cannot save this setting Paper Prompts Setting Paper Prompts controls which tray a change prompt is directed to when paper is sensed to be the wrong size Envelope Prompts Env Prompts controls which tray a change prompt is directed to when the envelopes are sensed to be the wrong size Action for Prompts This setting enables users to have the printer resolve media change prompt situations automatically Such prompts occur when the selected media for the job is not available when the job prints This setting applies only to jobs that cannot be parked Prompt user default setting The user must respond to the prompt and choose one of the following options each time e Continue The job prints on the closest available media and the printer preserves the requested size and type specifications e g Bond or Transparency If the available media is smaller than the requested size the printer crops the print image as needed Use Current The job prints on the media currently available and uses the size and type specifications of the available media instead of the original job If the media is smaller than the requested size the printer crops the print image as needed Jobs On Disk This setting app
53. bed home position sensor removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the flatbed cover See Flatbed cover removal on page 4 48 2 Unlock the flatbed scanner from its home position and slide to the bottom Go Back Repair information 4 55 4036 310 311 a 4 Remove the four screws B from the engine access cover 4 56 Service Manual B Previous A pa Go Back 4036 310 311 6 Remove the screw D from the home sensor Previous A pa Go Back D 7 Remove the flatbed home position sensor Repair information 4 57 4036 310 311 Controller board removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the fax card v 2 Remove the hard disk drive 3 Disconnect all cables from the controller board and remove the NVRAM card Next RE Go Back 4 58 Service Manual 4036 310 311 Previous A pa Go Back 4 Remove the seven screws A from the controller board 5 Remove the controller board Note Be sure to reinstall the NVRAM card on the new controller board The NVRAM card mirrors settings previously set on the device Repair information 4 59 4036 310 311 CPU cooling fan removal Note To prevent damage lock the flatbed scanner module while performing this repair 1 Place the scanner up on its r
54. chapter provides basic information to help you navigate the printer menus and explains the tests and procedures used to identify printer failures and verify repairs have corrected the problem Understanding the operator panel and menus Go Back Operator panel 1 2 3 4 5 6 8 7 Item Description 1 Display Shows the status of the printer 2 Indicator light Off The scanner is off Blinking green The scanner is warming up processing data or printing Solid green The scanner is on but idle Solid red Operator intervention is required 3 Sleep Enables Sleep Mode The following actions wake the scanner from Sleep Mode Touching the screen or any hard buttons Sending a print job from a computer Performing a Power on Reset POR 4 Keypad Lets you enter numbers letters or symbols 5 USB thumbdrive USB port for thumbdrive 6 Submit Saves settings changes 7 Stop Cancel Stops all scanner activity Note A list of options appears once St opped appears on the display 8 Home Returns to the home screen Diagnostic aids 3 1 4036 310 311 Understanding the home screen Buttons appearing on the home screen may vary depending on home screen customization settings 9053 aq O 8 2 y Se Do t Possible buttons and icons on the home screen Item Description Copy Opens the Copy menu E mail Opens the E mail menu Scan Opens the Scan menu Fax Opens the Fax menu
55. ck the voltages listed in step 3 at the end of the cable connected into CN201 of the power supply Do the measurements match the values in step 3 5 Reconnect the cable to J1 of the Go to step 6 Replace the engine controller board Disconnect the board to controller cable from J2 on the controller board cable board Do the measurements on the power supply match the values in step 3 6 Reconnect the cable to J2 of the Replace the engine board Replace the engine controller board Disconnect the board to controller cable from J9 on the Engine Board board cable Do the measurements on the power supply match the values in step 3 Diagnostic information 2 7 Previous Next pa Go Back 4036 310 311 Voided line in scanned image ADF or flatbed Step Action and Question Yes No 1 Inspect the scan module associated with the side of page being scanned lower ADF scan module for front side upper ADF scan module for back side or flatbed scan module for debris on the lens Also check the glass in the ADF for debris Is there debris on the lens or ADF glass Clean the debris from the ADF glass or lens of the affected scan module Go to step 2 Check the connection of the cables going to the affected scan module Are the cables properly connected and free from damage Replace the affected scan module Reseat or replace cable s Voids in flatbed scanned image
56. cked first Determine if the problem is constant or intermittent Use the troubleshooting procedure below to isolate the issue Take any notes as instructed You will need that information in the event you need to contact your next level support Note Before troubleshooting determine the operating system used when the error occurred If possible determine whether a PostScript or PCL file was sent to the device when the error occurred Ask the customer which Lexmark Solutions applications are installed on the device Step Action and questions Yes No 1 POR the device Go to step 2 Problem Does the error reoccur resolved 2 Write down the exact 900 xx error code displayed Go to step 3 Go to step 6 on the device Turn the device off Clear the print queues Disconnect all communication cables and remove all memory options Remove all ISP and modem cards Restart the device into diagnostic mode Does the 900 xx error reoccur during startup 3 Checkall the cables connected to the controller board Go to step 5 Go to step 4 for proper connectivity Are the cables properly connected 4 Properly connect the cables to the controller board Go to step 5 Go to step 6 Restart the device into diagnostic mode Does the 900 xx error reoccur during startup 5 Replace the controller board and restart the device Problem Go to step 31 Does this fix the problem resolved Note If an error different
57. d scanner in the home position and then place the scanner on its rear 5 Remove the three screws A from the right rear side of the scanner 6 Place the scanner right side up and open the ADF 7T Remove the screw B from the top left corner of the flatbed cover 4 48 Service Manual Previous A pa Go Back 4036 310 311 Previous A pa Go Back 8 Remove the two screws C from the rear of the flatbed cover C 9 Lift the flatbed cover from the scanner and thread the cable D through the opening v Repair information 4 49 4036 310 311 10 Remove the flatbed cover Previous Go Back 4 50 Service Manual 4036 310 311 Flatbed scanner removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the flatbed cover See Flatbed cover removal on page 4 48 2 Unlock the flatbed scanner from its home position and slide to the bottom Go Back Repair information 4 51 4036 310 311 4 Unhook the tension spring B 5 Remove the belt C from the flatbed scanner 4 52 Service Manual Previous A pa Go Back 4036 310 311 6 Pull the rod D up to release it from the scanner base Previous A pa Go Back Repair information 4 53 4036 310 311 8 Remove the flatbed scanner 4 54 Service Manual Previous A D Go Back 4036 310 311 Flat
58. di adi d als cad Ari d To adis 3 11 Format Fax SIOrBge soeces blend A REA Ra d dU d X ERA uon 3 11 Table of contents iii Previous Go Back 4036 310 311 Fax Storage LOCATON sss xn ek RRE IO e da e pa DR 3 11 Previous ADF FOGG EDS ssttitrrccedatieresd id DESI sn idas nado nda REED E ELA aie 3 11 FB Edge Erase a na unuunu nennen nanara nener essere aaa 3 12 A Scanner Manual Registration 4 Rake a RERRRRERRA RUE COCA RR RACK RC ES ER A d 3 12 Disable SCaMIBl oia ds ss ERG O RARE A ER RR EUR DUE UE Ro E RR dd 3 12 v Paper Prompts amas oaa Rcx a d AC AREA RR RR UNDC ERA AAA 3 12 Envelope Prompts oocccccnccoccccnn nnn 3 12 Next Action for Prompts amp sexisa kis d AA clas ed A DA ECKE RC RON A 3 12 DES uuu T dA a MDC EL d ME 3 12 5 DISK ENC pli daa AAA ARI AA AAA bl da 3 13 Go Back Erase All Informattoli OD DISK 34 4443 ieee 17 R4 u RU RR ARR sd Rx RR dea sa RU RR RE 3 13 Font Sharpen assadeira AA EI a a Keel Edw dE Rea 3 13 Heauire SraDdBy cesar dd QUE Eus ed dq edd Leon xi bb Bed Qc Ed vs 3 13 Ul AUtOmallOlh coros cores be dd a RD DA n do ob Undc d dE E AAA 3 13 Key Repeat Initial DAV sas sda ds drip dede uS dade acne canes Sead Ca MO M 3 13 Key Repeat Rate mica lae DRRRERIEUE AERA dis A GE ERE ERR a E iE 3 13 Clear Custom Slalus axa sax sos AR ARA SL E Rl 3 13 USB Speed cos su suu quad e e e PT eed PRA SAS eae DADAS ao EVER SEE ene 3 13 USB POP asscke ias pasa PS di RS Eds eee eR SE Shee tee CP EUR Eu 3 14 Automat
59. e printer hard disk is removed then this menu no longer appears 1 Inthe Color Alignment sub menu Select A 2 Look at item A on the sheets 3 Look for the numerical value where the color lie is aligned with the two black lines on each end Note In the example above 10 would be the value to enter 4 Using the arrows on the touch screen scroll to the value that matches the correct value on the printout 5 Touch the check mark 6 Repeat steps 3 through 6 for each alpha value on the printout ADF Edge Erase The ADF Edge Erase setting specifies in millimeters the size of a border around the scanned image that will be erased For copies the printed page will always have at least a 2 mm no print border The larger of the 2 mm no print border and the Edge Erase setting will be used in this situation Diagnostic aids 3 11 4036 310 311 FB Edge Erase Previous The FB Edge Erase setting specifies in millimeters the size of a border around the scanned image that will be A erased For copies the printed page will always have a at least a 2 mm no print border The larger of the 2 mm no print border and the Edge Erase setting will be used in this situation y Next Scanner Manual Registration Use this menu to adjust the scanner margins after you replace any of the following parts Go Back Flatbed scanner assembly Front ADF scanner assembly Back ADF scanner assembly Note The Scanner Manual Registration menu does not appe
60. e maintenance Between scheduled maintenance intervals paper feed paper transport and image quality problems can occur To prevent issues like these from occurring there are preventive maintenance procedures that can be performed Device specific preventive maintenance An ADF feed roller cleaning can be performed to improve paper feed reliability ADF feed roller cleaning cloths are provided with a new scanner stored in the compartment beneath the exit tray Additional cleaning cloths are available To clean the touchscreen key pad flatbed scanner glass media sensor and mirror A and upper and lower ADF scanner glass use the LCD cleaning cloth A single two step LCD cleaning cloth is provided with a new scanner stored in the compartment beneath the exit tray Additional cleaning cloths are available The table below lists the parts needed to perform the preventive maintenance Part number Description Maintenance interval 16J0900 ADF feed roller cleaning kit As needed 40X0392 LCD cleaning kit As needed Lubrication The parts used on this device do not require lubrication Do not lubricate any parts on this machine 6 2 Service Manual Previous A D Go Back 7 Parts catalog How to use this parts catalog The following legend is used in the parts catalog 4036 310 311 Previous Next D Asm Part Index number Units mach Units FRU
61. e occurs the test stops Press Stop X to cancel the test Diagnostic aids 3 19 4036 310 311 USB HS Test Mode 1 From the Diagnostics menu navigate to HARDWARE TESTS gt USB HS Test Mode 2 Select the desired Port The test begins immediately for the Single Stop tests 3 Select the desired Test Ports Tests Port O Test J Port 1 Test K Port 2 Test SEO NAK Port 3 Test Packet Single Stop Get Device Description Test Force Enable Single Stop Set Feature 4 To cancel the test turn the printer off DEVICE TESTS Note Disks or flash devices must be installed in order to perform these tests Quick Disk Test This test performs a non destructive read write on one block per track on the disk The test reads one block on each track saves the data and proceeds to write and read four test patterns to the bytes in the block If the block is good the saved data is written back to the disk 1 From the Diagnostics menu navigate to DEVICE TESTS gt Quick Disk Test The power indicator blinks while the test is in progress Quick Di sk Test Test Passed appears if the test passes e Quick Di sk Test Test Fail ed appears if the test fails 2 Press Stop X or touch Back to return to the Device Tests menu Disk Test Clean Warning This test destroys all data on the disk and should not be attempted on a good disk This test may run approximately 117 hours depending on the disk size 1 From the Diag
62. ear 2 Remove the thirteen screws A from the controller access cover A 3 Remove the four screws B and disconnect the cable C ES B C 4 Remove the CPU cooling fan 4 60 Service Manual Previous A pa Go Back 4036 310 311 Flatbed scanner cables removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the flatbed cover See Flatbed cover removal on page 4 48 v 2 Unlock the flatbed scanner from its home position and slide to the bottom Next D Go Back 4 Remove the controller board See Controller board removal on page 4 58 Repair information 4 61 4036 310 311 5 Disconnect the cable B from J6 on the engine board Previous Go Back 4 62 Service Manual 4036 310 311 7 Peelthe cable D from the controller cage Previous A D Go Back 8 Remove the cable guide E Note When reinstalling the flatbed scanner cables be sure to line up the positioning guides as shown in the picture below Repair information 4 63 4036 310 311 9 Gently pull the controller cage away from the base of the scanner Brevibus A pa Go Back Warning Be careful to not damage any cables when pulling the controller cage away from the base of the scanner 10 Slide the flatbed scanner cables through the slot in the scanner base and remove 4 64 Service Manual 4036 3
63. ears only if a hard disk is installed Jobs can be deleted from the hard disk Settings are Delete and Do Not Delete default The Delete setting does not affect Print and Hold or parked jobs 3 12 Service Manual 4036 310 311 Disk Encryption Previous This setting appears only if a hard disk is installed the disk is not read only and Disk Encryption is enabled A Warning When the settings are changed all data on the hard disk is deleted y Erase All Information on Disk a This setting performs a wipe of the printer hard disk erasing all data o Warning Wipe Disk deletes all data on the printer hard disk including downloaded fonts macros and held jobs Do not initiate a disk wipe if you have information on the printer that you want to save e Wipe disk fast This is a single pass wipe that overwrites all data and the file system This wipe is faster but less secure since it is possible to retrieve the deleted data with forensic data retrieval techniques e Wipe disk secure This multiple pass wipe overwrites all data without rewriting the file system This wipe is DoD 5220 22 M compliant since the deleted data is irretrievable Font Sharpening Font Sharpening allows the user to adjust the value of the high frequency screens used for font data For example if the value is 24 all fonts 24 points and less use the high frequency screens The default value is 24 This feature works only in PostScript emulation Require Standby
64. edge first 4 Enter the Diagnotic Mode and select Scanner Tests Ultrasonic Multifeed Sensor Calibration 5 Press the Submit button to begin the calibration procedure The calibration sheet will be fed into the ADF The test will report if the calibration procedure passed or failed If the test reports Passed then the calibration process is successfully complete If the test reports Failed then the calibration process failed to complete If the calibration test fails then check the following Make sure the separator pad is removed Make sure the calibration page is folded over and feeding into the ADF as two sheets e If the problem continues then make sure the multifeed sensor is properly installed and the cables are connected if the problem continues then replace the multifeed sensor See Multifeed sensor removal on page 4 39 3 28 Service Manual Previous Next D Go Back 4036 310 311 4 Repair information Previous Warning Read the following before handling electronic parts A v Next Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent Go Back damage to ESD sensitive parts use the following instructions in addition to all the usual precautions such as turning off power before removing logic boards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are
65. ee Power supply removal on page 4 65 7 Remove the engine board See Engine board removal on page 4 67 4 70 Service Manual 4036 310 311 8 Remove the thirteen screws B from the controller access cover Brevibus A pa Go Back B 9 Disconnect the cables from J5 and J6 on the controller board Repair information 4 71 4036 310 311 10 Remove the four screws C Previous Go Back C 11 Pull up on the complete ADF scanner 4 72 Service Manual 4036 310 311 12 Remove the complete ADF scanner Previous Go Back Repair information 4 73 4036 310 311 Power supply cooling fan removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the complete ADF scanner assembly See Complete ADF scanner assembly removal on page 4 70 2 Remove the four screws A from the power supply cooling fan F Go Back A 3 Remove the power supply cooling fan 4 74 Service Manual 4036 310 311 ADF feed roller drive belts removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the complete ADF scanner assembly See Complete ADF scanner assembly removal on page 4 70 2 Use a flathead screwdriver to remove the small ADF feed roller drive belt tensioner A Go Back Repair information 4 75 4036 310 311 4 Use a flathead scre
66. eing 999 999 Once the maximum pass count or fail count is reached or once all the DRAM has been tested the test stops and the final results appear 3 18 Service Manual 4036 310 311 Serial Wrap Test Previous Use this test to check the operation of the Serial Port Hardware using a wrap plug Each signal is tested A Note this test is listed only if the serial option ISP card is installed y To run the Serial Wrap Test Next 1 Disconnect the serial interface cable and install the wrap plug 2 From the Diagnostics menu navigate to Go Back HARDWARE TESTS gt Serial Wrap Test 3 Select the appropriate Serial Wrap Test from the list Values may include Serial Wrap Serial 1 Wrap Serial 2 Wrap or Serial 3 Wrap Each time the test finishes the screen updates with the result P and F represent the same numbers for DRAM If the test passes the Pass Count increases by 1 However if the test fails one of the following failure messages appears for approximately three seconds and the Fail Count increases by 1 Receive Status Interrupt Error Status Error Receive Data Interrupt Error Transmit Data Interrupt Error Transmit Empty Error Threshold Error Receive Data Ready Error Break Interrupt Error Framing Error Parity Error Overrun Error Data Error Data 232 Error Data 422 Error FIFO Error DSR Error DSR PIO Error DSR Interrupt Error CTS Error CTS PIO Error CTS Interrupt Error Once the maximum count is reached or a failur
67. enerally the options made available in this menu group are used to configure a printer for operation See Configuration menu on page 3 9 for more information Clear NVRAM non critical This action will clear NVRAM values Invalid engine code mode This mode is used if the machine has invalid code and needs the correct code loaded After entering this mode the firmware code can be updated Bypass firmware card Holding this button during POR will cause the scanner to boot with code soldered on the controller board and bypass an installed firmware card Diagnostic aids 3 7 Previous Next D Go Back 4036 310 311 The following menus are accessed from a scanner at the ready state Menu Steps Description SE menu At the scanner perform the following steps 1 From the Admin menu navigate to the home Screen 2 Press the button sequence 4 1 1 3 The SE Menu appears This enables the SE menu Network SE menu At the scanner perform the following steps 1 From the Admin menu navigate to Network Ports Standard Network STD Network Setup menu 2 Press the button pattern below 3 Release the buttons when the Network SE Menu appears This enables the Network SE menu 3 8 Service Manual Previous Next D Go Back Configuration menu The Configuration menu contains a set of menus settings and operatio
68. er 3 22 Serial Wrap Test 3 19 service checks 2 5 900 xx System software 2 13 Service error 900 xx System software error 2 13 SIZE SENSING 3 10 T tools required 1 4 U USB HS Test Mode 3 20 USB Scan to Local 3 10 Previous Next D Go Back 4036 310 311 Part number index P evi us P N Description Page v 40X0392 LCD cleaning cloth 50 pack 7 9 Next 40X2580 Power supply cooling fan 7 7 40X5001 NVRAM Gard ess ade sienes pesan cen in e im a ddp Ru men 7 9 40X6117 Lower ADF scanner module 7 7 Go Back 40X6306 UICC display cable 7 5 40X6307 10 2 inch touchscreen display 7 5 40X6407 Operator panel speaker 7 5 40X6444 Complete flatbed document cover 7 3 40X6445 Flatbed document cover cushion 7 3 40X6446 ADF pick roller 7 7 40X6447 ADF separator pad e eee eee eee eee ee eee eee 7 7 40X6448 ADF entry idle roller
69. er gauges Analog or digital multimedia Acronyms ADF CCD CCFL CDB CRU ESD FRU HV LCM LED LV MFD PCBA PPM SPM Vac V dc 1 4 Service Manual Automatic Document Feeder Charge Couple Device Cold Cathode Fluorescent Lamp Command Descriptor Blocks Customer Replaceable Unit Electrostatic Discharge Field Replaceable Unit High Voltage Liquid Crystal Module Light Emitting Diode Low Voltage Multi Function Device Printed Circuit Board Assembly Page per minute Sides per minute Volts alternating current Volts direct current Previous Next D Go Back 4036 310 311 2 Diagnostic information Previous Start V Next CAUTION A Unplug all power from the electrical outlet before you connect or disconnect any cable or D electronic board or assembly for personal safety and to prevent damage to the scanner Go Back Disconnect any connections between the scanner and the printer This chapter describes two methods to solve the operational problems The first relies on the scanner internal diagnostics to report error codes The second uses troubleshooting techniques to isolate the problem In many cases the internal error codes will help you to locate the source of the problem quickly If no error codes are reported or if the error codes do not locate the source of the problem refer to the Symptom Tables Ifyou have an error message or user message check the following Error codes and mes
70. from the original 900 xx is displayed consult the service check for that error 6 Print the following Go to step 31 Go to step 7 Error log Menu settings page Network settings page Does the 900 xx error reoccur while these pages were printing 7 Re attach the communications cable Restart the Go to step 8 Go to step 10 printer to operating mode Send the printer a print job Does the 900 xx error reoccur Note Before performing this step write down this information about the file being sent to the printer Application used Operating system Driver type File type PCL PostScript XPS etc Diagnostic information 2 13 Previous Next D Go Back 4036 310 311 Step Action and questions Yes No 8 Restart the printer to operating mode Send a different Go to step 9 Go to step 10 print job to the device Does the 900 xx error reoccur 9 Upgrade the firmware Contact your next level of Go to step 31 Go to step 10 support for the correct firmware level to use Restart the printer to operating mode Send the printer a print job Does the 900 xx error reoccur 10 Is the device a Multi Function Printer Go to step 11 Go to step 13 11 Run a copy job Go to step 31 Go to step 12 Does the 900 xx error reoccur 12 Run a scan to PC job Go to step 31 Go to step 13 Does the 900 xx error reoccur 13 Is there optional memory installed Go to
71. ge 3 12 Action for Prompts See Action for Prompts on page 3 12 Jobs On Disk See Jobs On Disk on page 3 12 Disk Encryption See Disk Encryption on page 3 13 Erase All Information on Disk See Erase All Information on Disk on page 3 13 Wipe All Settings Font Sharpening See Font Sharpening on page 3 13 Require Standby See Require Standby on page 3 13 UI Automation Key Repeat Initial Delay See Key Repeat Initial Delay on page 3 13 Key Repeat Rate See Key Repeat Rate on page 3 13 Wiper Message Clear Custom Status See Clear Custom Status on page 3 13 USB Speed See USB Speed on page 3 13 USB PnP See USB PnP on page 3 14 Automatically Display Error Screens See Automatically Display Error Screens on page 3 14 Exit Config Menu Diagnostic aids 3 9 Previous Next pa Go Back 4036 310 311 USB Scan to Local Previous When set to Off this setting tells the USB device driver to enumerate as a USB Simple device When this is set A to on USB device driver enumerates as a USB Composite device multiple interfaces v Print Quality Pages Next The Print Quality Test consists of five pages Pages one and two contain a mixture of graphics and text The t remainder of the pages only contain graphics Use this test to identify print quality problems The Test Pages Go Back must be prin
72. he darkest square of the copy The objective of the black level calibration is to find the minimum numeric setting that provides the maximum toner saturation of the darkest square Too high of a setting will cause other dark squares to become fully black Too low of a setting will result in the darkest square not being as dark as possible Navigate to Adjust Calibration Values Flatbed Black If the darkest square of the copy page does not appear fully saturated then increase the value If several of the darkest squares look equally saturated then decrease the value Select Submit to save your changes reload the original test page and repeat the Copy Quick Test Inspect the copy page again and repeat this step until the single darkest square is fully saturated and none of the other dark squares are as dark as the darkest square Diagnostic aids 3 27 Previous Next D Go Back 4036 310 311 Calibrating the multifeed sensor In order for the multifeed sensor to fenction properly and to detect the presence of multifeed media the sensor must be properly calibrated Any time a new multifeed sensor is replaced this procedure must be followed 1 Open the ADF and remove the separator pad Close the ADF 2 Obtain a multifeed sensor calibration sheet included with the multifeed sensor FRU and fold it in half such that the short edges overlap each other 3 Load the multifeed sensor calibration sheet into the ADF with the folded
73. hold button pattern for desired service menu or no buttons for the user mode 3 Turn on the scanner within 20 seconds of turning off the scanner 4 Release the buttons when the splash screen appears Administrative menus See the menu map for a brief overview of the menus available from the operator panel Select a menu or menu item for more details Supplies Menu Replace Supplies Separator Pad Pick Roller Security Miscellaneous Security Settings Confidential Print Disk Wiping Security Audit Log Set Date and Time Paper Menu Default Source Paper Size Type Configure MP Envelope Enhance Paper Texture Custom Scan Sizes Substitute Size Paper Weight Paper Loading Custom Types Custom Names Universal Setup 3 6 Service Manual Settings General Settings Copy Settings Fax Settings E Mail Settings Flash Drive Menu Print Settings Image Menu FTP Settings Reports Menu Settings Page Device Statistics Network Setup Page Network x Setup Page Shortcut list Fax Job Log Fax Call Log Copy Shortcuts E Mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Print Demo Asset Report Network Ports Active NIC Standard Network Standard USB SMTP Setup Help Print All Guides Copy Guide E mail Guide Fax Guide FTP Guide Print Defects Guide Information Guide Supplies Guide Lock Scanner Head
74. ically Display Error Screens o oooocccoconcn nn nnn 3 14 Exit Contig Men a son xk sad A a ne eee AAA RARA eam ae 3 14 Diagnosis mode ss ita ida dA Dinda da scams DU a emcees dE dans QE dam BUE 3 15 Diagnostic mode MENUS asian biked eka pad dra Cooks RS ER RR RR a dd an Rn 3 15 SCANNER CALIBRATION oscar praia irc daa ds nba 3 17 AdusrGalliBralioH VAES 2c cessa erbe Op e Ree OS US dae d qd E wr dete 3 17 Reset Flatbed Calibration Vales casser sas rsss dis PESA E REGA ESTAS TEIA p Rd 3 17 PRINT TESTS osorno A R SRA 3 17 Pont Tesis MODUL SOU CSS ss odas rete hua ac QAM SORES ASS DPS RE ee p cdd 3 17 Pin out PAGOS coo cop eta pedia da a M PER ein eea eee 3 18 HARDWARE TESTS a c xh de ck ER RERUM EN ERU TOR GR a RE ee dere c 3 18 Panel Test i2 derbe Qe o qe EL Cd da ETA e REI EaD Ere PROS PE e 3 18 Boda Lesbia tst pid gia Sandro duct neas Dae DARE WES kee dis d ge 3 18 DRAM TES isc ocsbendtG PRA EG Ch ER A a SCRIP 3 18 seal WISD Te s cosacos tarada Serb RS dad Urb cb Dada Rudi doles 3 19 USE He best MOUB usas pujante ie RC RR Did pia aa du idu edu eua add oben 3 20 DEVICE TESTS i c rend RR A DESTA DESA ERR EN ER RU ER REA REP FRE RE 3 20 GUCK DEK DEBE ind2 39 35 2535 12 DAS DELAS ODE dq Ra DRI dde pd Iu dob 3 20 DEM Iesu GIGS cooperation Gs Ido rd dad ISS NELA Redi cadet ody 3 20 INPUT TESIS ostras Abe TD AS DD shen A 3 21 PRINTER SETUP 6c5cc200cc8nn cree tease SRS AESA REGI RE RE Rd a oa EE 3 21 Delaulls 25 5 d Codd RP acidos did E SIS E E
75. latbed ooooocoococcncanrc eee eee eee 2 12 9003 System Software GINO asas sadn sad eke A ARIA EUR ROPA A RUE ed eae 2 13 IS E A EE T 3 1 Understanding the operator panel and menus oooccccoccc nnn 3 1 Operator Daniel sue bist ine P pRR a deeds Sods ALLA gag di 3 1 Understanding the home screen 20 cece eee eee nee e eee eee eee nnn nn 3 2 USING INE OUCH SClEEN aa xd draUctqaciordm 34m E GU eG E idas Bri QE V dau 3 3 Power On Reset POR SEQUENCE iozuhoakn bras cece eas das been sha eee a ease cadens 3 6 Administrative MENUS 33 22 94 5a end eee at Bd dC es PRG Ed Ed ERE MES saw Sd ERU do 3 6 Accessing tlie service MENUS sacra riste das AAA A RR RR RR REA 3 7 COnngurauon melli arrasa 1 678 060 1 ak 1089 tens dada Acca aca bdo ATE RU did Mb a d da RD a 3 9 USE Scan to Local unicidad ca A E 3 10 Print Quality Pages 222a ii dor a o OP a Cio Ke UR E od AD PS iam 3 10 asp S iia ai M n 3 10 SIZE SENSING cassa space AA GREG ONG RA EC Ea OE 3 10 Panel Menus cassia A ari PEG RA REG GANT La REN MERE ded Eg Re d 3 10 PPDS Emulation iai aka tied RACER A ARA DE AAA RE 3 10 Pactoty Deus isaac da T REA RE SST CADA qa cic GR NU ID 3 10 Energy CONSERV asas ras ea Du ARR ES AAA a Rete ee pa ai 3 10 FAX LON Power Suppo dux44 5s 23 b S EER QEON hbase BRE SAT BR ee ad DE 3 11 Min Copy MEMO ademas eoa qon RARO RE E RR pan RR edo do dedo a AAN 3 11 NimPad Job ASSIS a3 vias wid ospiti aeu ha
76. letter and A4 size documents into the ADF facedown long edge first e Load legal and A3 size documents into the ADF facedown short edge first e Load up to 100 sheets of plain paper in the ADF tray e Scan sizes from 50 8 x 76 2 mm 2 x 3 in to 299 7 x 431 8 mm 11 8 x 17 in Scan documents with different paper sizes letter and legal e Scan media weights from 52 to 120 g m2 12 to 34 Ib e Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass 1 2 Service Manual 4036 310 311 The scanner glass is used for singles pages or book pages small items such as postcards or photos transparencies photo paper or thin media such as magazine clippings Previous A pa Go Back To use the scanner glass Place a document facedown on the scanner glass in the lower left corner Scan or copy documents up to 114 mm x 140 mm 4 5 x 5 5 in to 216 x 356 mm 8 5 x 11 in Copy books up to 25 mm 1 in thick For information on the operator panel see Understanding the operator panel and menus on page 3 1 General information 1 3 4036 310 311 Tools required for service Flat blade screwdriver 1 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic short blade Torx screwdrivers Needlenose pliers Diagonal side cutters Spring hook Feel
77. mples from 1 to 100 with 1 representing pure white and 100 representing pure black A sample of the page is shown below Diagnostic aids 3 25 4036 310 311 2 Adjust the ADF Front Previous White Level a Load the printed test page facedown into the ADF A b From the Diagnostics menu navigate to Scanner Calibration Copy Quick Test C Inspect the white level calibration by comparing the copy to the original test page Ensure that the y lightest visible shaded squares of the original have similar lightness to the same lightest visible Next shaded squares in the copy If the original and copy pages match the white level calibration is correct and needs no adjustment Otherwise navigate to Adjust Calibration Values gt ADF Front White Note A small amount of background is normal and acceptable in the copy Disregard the background Go Back when comparing the lightness level between the original and the copy d e Adjust the values and then touch Submit to save your changes Increasing the value makes the white level darker To check the changes reload the original test page and then repeat the Copy Quick Test Repeat the steps as needed until you are satisfied with the ADF front white level Black Level a b c Load the printed test page facedown into the ADF From the Diagnostics menu navigate to Scanner Calibration gt Copy Quick Test Inspect the black level calibration by assessing the toner
78. multifeed on page 2 6 The power does not come on or See The power does not come on on page 2 7 communication lost Voided line in scanned image ADF or See Voided line in scanned image ADF or flatbed on Flatbed page 2 8 Voids in flatbed scanned image See Voids in flatbed scanned image on page 2 8 Image blank or distorted flatbed See Image blank or distorted flatbed on page 2 9 Image blank or distorted ADF front side of See Image blank or distorted ADF front side of scanned scanned page page on page 2 10 Image blank or distorted ADF back side See Image blank or distorted ADF back side of scanned of scanned page page on page 2 11 Strange sound generated ADF See Strange sound generated ADF on page 2 11 Strange sound generated flatbed See Strange sound generated flatbed on page 2 12 2 2 Service Manual Error codes and messages 4036 310 311 For information on error codes 910 998 refer to the printer s service manual Error code Type Description Action 840 01 Scanner The scanner has been manually Enter the configuration menu to re disabled enable the scanner 840 02 Scanner The scanner has automatically Enter the configuration menu to re been disabled by the controller enable the scanner 841 XX Scanner The scanner image ASIC has 1 Check all connections on the failed scanner engine board 2 Replace the scanner engine board
79. nce Follow these recommendations to help prevent problems and maintain optimum performance y Next Safety inspection guide a Go Back The purpose of this inspection guide is to aid you in identifying unsafe conditions If any unsafe conditions exist find out how serious the hazard could be and if you can continue before you correct the hazard Check the following items Damaged missing or altered parts especially in the area of the On Off switch and the power supply Damaged missing or altered covers especially in the area of the top cover and the power supply cover Possible safety exposure from any non Lexmark attachments Scheduled maintenance The operator panel may display the message 80 or Scheduled Maintenance at required maintenance intervals When a maintenance message is displayed perform the maintenance specified Device specific scheduled maintenance On this device it is necessary to replace the ADF separator pad and replace the ADF pick roller at designated intervals to maintain the paper feed reliability of the scanner The table below lists the parts needed to perform the scheduled maintenance on this device Part number Description Maintenance interval 40X6447 ADF separator pad assembly 100k ADF scans 40X6446 ADF pick roller assembly 200k ADF scans Note If needed reset the maintenance counter after performing scheduled maintenance Maintenance 6 1 4036 310 311 Preventiv
80. nostics menu navigate to DEVICE TESTS gt Disk Test Clean A Contents wl be ost warning appears 2 To exitthe test immediately and return to DEVICE TESTS select No and touch Submit To continue with the test select Yes and touch Submit When the test starts a progress bar appears The test cannot be stopped or canceled once it has begun 3 Once the test is complete the power indicator turns on solid and a message appears indicating whether the test passed or failed Press Stop X to return to DEVICE TESTS 3 20 Service Manual Previous Next D Go Back 4036 310 311 Input Tray Tests Previous This test determines if the printer can feed media from any of the paper input sources Each of the installed A Sources is available within the Input Tray Tests menu v To run the Input Tray Test Next 1 From the Diagnostics menu touch INPUT TRAY TESTS 2 Select the input source ban Go Back 3 Select either Single or Continuous Note If Single is selected no buttons are active while the input device is feeding If Continuous is selected Stop X can be pressed to cancel the test 4 Atthe end of the test the printer returns to the INPUT TRAY TESTS menu PRINTER SETUP Defaults This setting is used by the printer to determine whether US or non US factory defaults should be selected The following printer settings have different US and non US values Printer default values US value Non US v
81. ns which are infrequently used by a 4036 310 311 user Generally the options made available in this menu are used to configure a printer for operation An asterisk in the value list in the following menus indicates the default value The following are available from the Configuration menu Configuration Menu USB Scan To Local See USB Scan to Local on page 3 10 Print Quality Pages See Print Quality Pages on page 3 10 Reports See Reports on page 3 10 SIZE SENSING See SIZE SENSING on page 3 10 Panel Menus See Panel Menus on page 3 10 PPDS Emulation See PPDS Emulation on page 3 10 Factory Defaults See Factory Defaults on page 3 10 Energy Conserve See Energy Conserve on page 3 10 Fax Low Power Support See Fax Low Power Support on page 3 11 Min Copy Memory See Min Copy Memory on page 3 11 Num Pad Job Assist See NumPad Job Assist on page 3 11 Format Fax Storage See Format Fax Storage on page 3 11 Fax Storage Location See Fax Storage Location on page 3 11 ADF Edge Erase See ADF Edge Erase on page 3 11 FB Edge Erase See FB Edge Erase on page 3 12 Scanner Manual Registration See Scanner Manual Registration on page 3 12 Disable Scanner See Disable Scanner on page 3 12 Paper Prompts See Paper Prompts on page 3 12 Envelope Prompts See Envelope Prompts on pa
82. nt of background is normal and acceptable in the copy Disregard the background when comparing the lightness level between the original and the copy d e Adjust the values and then touch Submit to save your changes Increasing the value makes the white level darker To check the changes reload the original test page and then repeat the Copy Quick Test Repeat the steps as needed until you are satisfied with the ADF back white level Black Level a Load the printed test page faceup into the ADF b From the Diagnostics menu navigate to Scanner Calibration Copy Quick Test C Inspect the black level calibration by assessing the toner saturation of the darkest square of the copy The objective of the black level calibration is to find the minimum numeric setting that provides the maximum toner saturation of the darkest square Too high of a setting will cause other dark squares to become fully black Too low of a setting will result in the darkest square not being as dark as possible 3 26 Service Manual d 4036 310 311 Navigate to Adjust Calibration Values ADF Back Black If the darkest square of the copy page does not appear fully saturated then increase the value If several of the darkest squares look equally saturated then decrease the value Select Submit to save your changes reload the original test page and repeat the Copy Quick Test Inspect the copy page again and repeat this step until the single
83. ocations 5 1 ADF Magnification 3 24 Adjust Calibration Values 3 17 ASIC Test 3 23 B Button Test 3 18 buttons Button Test 3 18 description 3 1 C Configuration ID 3 22 Configuration Menu Fax Storage Location 3 11 Format Fax Storage 3 11 Min Copy Memory 3 11 NumPad Job Assist 3 11 Configuration menu USB Scan to Local 3 10 configuration menu 3 9 accessing 3 7 Disk Encryption 3 13 Energy Conserve 3 10 Envelope Prompts 3 12 Exit Config Menu 3 14 Factory Defaults 3 10 Font Sharpening 3 13 Jobs On Disk 3 12 Panel Menu 3 10 Paper Prompts 3 12 PPDS Emulation 3 10 Print Quality Pages 3 10 Reports 3 10 SIZE SENSING 3 10 D Defaults 3 21 diagnostics service error codes 2 3 Diagnostics Menu DEVICE TESTS 3 20 EVENT LOG 3 23 EXIT DIAGNOSTICS 3 24 HARDWARE TESTS 3 18 Print tests 3 17 PRINTER SETUP 3 21 Diagnostics menu SCANNER CALIBRATION 3 17 Adjust Calibration Values 3 17 Reset Calibration Values 3 17 SCANNER TESTS 4036 310 311 Previous A v ADF Magnification 3 24 ASIC Test 3 23 Next Feed Test 3 23 Scanner Callibration Reset 3 23 gt Sensor Test 3 24 Go Back diagnostics menu accessing 3 7 Diagnostics Mode DEVICE TESTS Disk Test Clean 3 20 Quick Disk Test 3 20 EVENT LOG Clear Log 3 23 Display Log 3 23 Print Log 3 23 HARDWARE TESTS Button Test 3 18 DRAM Test 3 18 Panel Test 3 18 Serial Wrap Test 3 19 USB HS Test Mode 3 20 PRINT TESTS Print Quality Pgs 3 18 Quick Test Pages by input source 3 17
84. ole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Norme di sicurezza Lasicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Leinformazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona piu elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Safety information Vii 4036 310 311 ES E AA i CATE JAUUUUOXSSTZS Previous Sicherheitshinweise i e Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine y Verantwortung oder Haftung f r die Sicherheit bernommen Next e Die Wartungsinformationen f
85. on of the printer and the maintenance approach used to repair it Special tools and test equipment as well as general environmental and safety instructions are discussed N 9690 pp N Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and installing FRUs Connector locations uses illustrations to identify the connector locations and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Appendix A contains service tips and information Appendix B contains representative print samples Navigation buttons This manual contains navigation buttons in the right margin of each page making it easier and quicker to navigate Button Description Previous A Click A to move the document view backward by one page Next v Click y to move the document view forward by one page Go Back pa Click H to return to the last page viewed X Service Manual Previous Next D Go Back 4036 310 311 Previous Conventions Note A note provides additional information v
86. ont ADF entry cover 7 3 40X6513 Rear ADF entry cover eee eee eee ee ee e 7 3 40X6525 Pick roller drive motor 7 7 40X6526 Feed roller drive motor 7 7 40X6527 Paper jam idle roller parts pack 52 II III 7 7 40X6528 Feed roller d 7 7 Part number index l 3 4036 310 311 40X6529 Feed rollers 2 and 48 0 7 7 40X6530 Roller bearing 2 2 2 eee ere eee eee eee nn 7 7 40X6876 Controller board cooling fan 7 9 40X6878 Lexmark 6500e model name plate errr rere eee 7 3 40X6973 UICC board III III 7 5 40X7055 Fax card 7 9 40X7058 Hard disk drive 2 2 2 ee eee eee eee 7 9 40X7441 Scanner communications card for T650 T652 printer controller board 7 9 40X7443 Green network cable 7 9 40X7516 Prescribe card nn ee rrr ee eee eee eee eee 7 9 40X7
87. opes then an Envelope Print Test pattern is printed This pattern contains only text which consists of continuous prints of each character in the selected symbol set If Continuous is selected then the same page prints continuously from the selected source until you press Stop If Continuous is selected from a source which contains envelopes then the envelope print test pattern is printed on the first envelope and the rest are blank The Print Test page always prints single sided regardless of the Duplex setting or the presence of the Duplex option To run the Print Test 1 2 3 From the Diagnostics menu touch PRINT TESTS Select the paper source Select either Single or Continuous Note If Single is selected no buttons are active while the Print Test Page is printing If Continuous is selected Stop X can be pressed to cancel the test At the end of the test the printer returns to the PRINT TESTS menu Diagnostic aids 3 17 4036 310 311 Print Quality Pages Previous The print quality test consists of five pages Pages one and two contain a mixture of graphics and text The A remainder of the pages contain only graphics v This test may be printed from either Configuration menu or the Diagnostics menu To run the print quality pages from the Diagnostics menu select PRINT TESTS and Print Quality Pages from the menu Once the test is Next started it cannot be canceled After the test pages print the printer returns
88. p Mode menu This setting only affects the values that are displayed in the Sleep Mode menu 3 10 Service Manual 4036 310 311 Fax Low Power Support Previous This menu has the following settings A Auto The printer checks the Caller ID Pattern setting to determine if the fax chip should enter low power mode N Permit Sleep The fax chip enters low power mode when needed regardless of the Caller ID Patter setting a Disable Sleep The fax chip never enters low power mode ae o bac Min Copy Memory This menu lets you select the amount of memory dedicated to storing copy jobs The values may be 25 MB 35 MB 50 MB 80 MB and 100 MB The default is 80 MB Values will be displayed only if the amount of installed DRAM is at least twice the amount of the value For example at least 200 MB of installed DRAM is required to display the 100 MB selection NumPad Job Assist When this setting is set to On a user can initiate scanner related jobs and enter values for a limited number of settings related to those jobs using the keypad Touch Back to exit without changing the setting Format Fax Storage This setting enables you to format the non volatile storage used for storing faxes Note If an advanced password has been established you must enter this password in order to change the setting Fax Storage Location This menu allows you to select either NAND or the printer hard disk Disk as the fax storage location If th
89. r panel speaker removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the operator panel assembly See Operator panel assembly removal on page 4 17 2 Remove the four screws A from the speaker cover Go Back A 3 Lift the speaker cover away from the speaker Repair information 4 23 4036 310 311 4 Remove the operator panel speaker 4 24 Service Manual Previous Next pa Go Back 4036 310 311 Flatbed document cover cushion removal Previous 1 Lift the flatbed document cover out from the flatbed base Go Back 2 Remove the two screws A Repair information 4 25 4036 310 311 3 Using a flathead screw driver pry the edges of the document cover to disconnect it from the flatbed cover 4 Remove the flatbed document cushion 4 26 Service Manual Previous A pa Go Back 4036 310 311 Complete flatbed document cover removal Previous 1 Lift the flatbed document cover out from the flatbed base Go Back A 3 Remove the flatbed cable cover Repair information 4 27 4036 310 311 4 Disconnect the cable B 5 Remove the complete flatbed document cover 4 28 Service Manual Previous A D Go Back 4036 310 311 Controller cage fans removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1
90. ready to install the part into the machine Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Service guidelines CAUTION A Before disassembling the scanner make sure the power supply cord is disconnected from the power outle
91. revious A pa Go Back Repair information 4 81 4036 310 311 Pick roller motor removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the complete ADF scanner assembly See Complete ADF scanner assembly removal on page 4 70 2 Remove the engine board See Engine board removal on page 4 67 3 Remove the two screws A and remove the panel Go Back 4 Remove the four screws B 4 82 Service Manual 4036 310 311 5 Remove the pick roller motor Previous Next J Go Back Repair information 4 83 4036 310 311 Media sensor removal Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the complete ADF scanner See Complete ADF scanner assembly removal on page 4 70 2 Remove the two screws A from the media sensor 4 84 Service Manual Previous A D Go Back 4036 310 311 4 Remove the media sensor Previous Next J Go Back Repair information 4 85 4036 310 311 Paper jam sensor removal Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the complete ADF scanner See Complete ADF scanner assembly removal on page 4 70 2 Use a flathead screwdriver to open the clamp A to unroute the cable 3 Use a flathead screwdriver to unsnap the paper jam sensor from its prongs 4 86
92. rma es de Seguran a A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas e Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a poss vel presenca de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de comecar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria viii Service Manual Informaci de Seguretat A La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components especifics El fabricant no es fa responsable de les questions de 4036 310 311 Previous A v Next seguretat si s utilitzen peces de recanvi no autoritzades La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada Go Back a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augment
93. roblem solved paper dust and debris Clean the multifeed sensor Does the problem remain 4 Although working properly the Disable the multifeed sensor Replace multifeed multifeed sensor occasionally reports a false multifeed when labeled and other difficult media is scanned In some cases the multifeed sensor must be disabled to allow scanning of this type of media Is difficult media being scanned in the configuration menu sensor and repeat calibration See Multifeed sensor removal on page 4 39 2 6 Service Manual Previous Next D Go Back The power does not come on 4036 310 311 Step Action and Question Yes No 1 Is the AC cord unplugged Plug in cord Go to step 2 2 Has the POR sequence been Go to step 3 See Power On Reset followed POR sequence on page 3 6 3 Remove the engine access cover to Go to step 4 Replace the power reveal the power supply Disconnect supply See Power the cable from CN201 on the power supply removal on supply and check for the following page 4 65 voltages CN201 1 24V CN201 2 GND CN201 3 5V CN201 4 GND CN201 5 5V CN201 6 GND Do the measurements on the power supply match the above values 4 Reconnect the cable to CN201 of Go to step 5 Replace the power the power supply Remove the supply to controller controller board cover and board cable disconnect the cable from J1 on the controller board Che
94. rrow Opens the menu or options list beside it Diagnostic aids 3 3 4036 310 311 Button Function Right scroll increase 4 Increases a value Left scroll decrease Decreases a value Home Returns to the home screen Exit Exits from the current screen to the home screen Tips Opens context sensitive Help on the touch screen Other touch screen buttons Icon Function Accept Confirms selections and moves to the next screen Stop Cancel Cancels an action or selection Cancels out of a screen and return the previous screen Return Navigates back to the previous screen Unselected radio button Indicates that an item is not selected 3 4 Service Manual Previous Next D Go Back 4036 310 311 Icon Function Selected radio button Indicates a selection Index Displays information about the key functions of the printer including instructions on how to operate it sd C ET Search Lets you search for files and menus Warning A Indicates a warning or error condition Diagnostic aids 3 5 Previous Next D Go Back 4036 310 311 Scanner only Note The scanner only POR applies only to a printer scanner that was already powered up prior to the POR This is useful for a service technician who needs to power in and out of service menus 1 Turn off the scanner 2 Press and
95. ry This is a pass fail test Press Stop X to clear the results message from the screen Feed Test This test performs a continuous feed test of either the flatbed scanner or ADF without producing any printed output or incrementing any of the scanner related counters For an ADF test select a paper size The ADF then performs a duplex scan using the chosen paper size settings For a flatbed test the scanner traverses the entire length of the flatbed Press Stop X to end the test Diagnostic aids 3 23 Previous Next D Go Back 4036 310 311 Sensor Test This test checks each scanner related sensor and returns Closed or Open for each Sensor ADF Paper Present 0 means paper is not present in the ADF Sensor FB Cover Open 0 means the flatbed cover is down Sensor Home Sensor 1 means the CCD is in the home position Sensor Skew Sensor 0 means the actuator is in the up position Sensor ADF Cover open 0 means the ADF cover is closed Sensor ADF Exit 0 means paper is not present in exit sensor Sensor ADF Scan Sensor 0 means paper is not present in the scan sensor Sensor ADF Jam Sensor 0 means paper is not present in the jam sensor Sensor FB short 0 means sensor open Sensor FB medium 0 means sensor open Sensor FB long 0 means sensor open Sensor ADF long 0 means sensor open Sensor ADF width 1 0 means sensor open Sensor ADF width 2
96. s 0 0 cece eee eens Service guidelines 135a ae ieee as Pes eR A Removal pro edur s asocia ia ka sda dt nn ns RR EROR dd Ra Removals soria Pick roller removal lt a ku PL Rana n EENT wie a RR En Separator pad removal saeua Front operator panel COVE i isaseskaneamaa sax comin news Cds Left side operator panel cover removal sues Right side operator panel cover removal eese User interface controller card UICC access cover removal Operator panel assembly removal 000 eee eee cece eee UICC card removal sca seca cake a er ees SR ep ecko eee T RM Touch screen removal i e meet REX ERREUR GT REX Ree EES Main operator panel cover with key buttons removal Operator panel speaker removal 0 000 eee e eee eens Flatbed document cover cushion removal Complete flatbed document cover removal Controller cage fans removal 00 c cece eee eee eens ADF top cover removal exi ada Rx RARE RR ERE SEE RR owas ADF latch handle removal leesllees lees ADF exit tr y removal i a xk etme eaten eimai PER REA enas Upper ADF scanner module removal ssse ADF entry idle roller removal eese Multifeed sensor removal ooooocooccconn o ADF paper present sensor removal scence eee ADF front and rear entry guides removal e
97. sages on page 2 3 Service checks on page 2 5 Does the POR stop Check the Power On Self Test POST sequence on page 2 2 Do you have a symptom rather than an error message Check the Symptom tables on page 2 2 e Additional information can be found at the following locations Understanding the operator panel and menus on page 3 1 Accessing the service menus on page 3 7 Service checks on page 2 5 Note There may be scanner error messages that are not contained in this service manual Call your next level of support for assistance Diagnostic information 2 1 4036 310 311 Previous Power On Self Test POST sequence i When you turn the printer and scanner on it performs a Power On Self Test Check for correct POST functioning by observing the following y 1 The printer LED green light turns on Next 2 The operator panel turns on 3 The operator panel displays counting the memory 4 The operator panel displays a progression bar with the Lexmark splash logo Go Back 5 You can hear the scanner doing a scanner calibration 6 You can hear the printer starting up It takes the printer longer to start up from a cold start rather than from a warm start Symptom tables The tables in this section provide detailed troubleshooting information Frequent paper jam multifeed or skew See Frequent paper jam multifeed or skew on page 2 5 False multifeed See False
98. sses Flatbed cover removal escrimir rerna rispira nastade airina daia Flatbed scanner removal seseeeeeeeees Flatbed home position sensor removal Controller board removal leeren CPU cooling fan removal esee nn Flatbed scanner cables removal Lees Power supply removal ca ir cian ar Engine board removal asa ssmsrsnsrahass kh RAE REPAR RA psa hdd Complete ADF scanner assembly removal Power supply cooling fan removal eese ADF feed roller drive belts removal ooooooommmmom Lower ADF scanner module removal sues Feed roller motor removal eeeeseeeeese Pick roller motor removal 0000 cece ee eee eee eee eee Media sensor removal 000 e eee eee Paper jam sensor removal s seen Feed rollers removal ss ssasassnscrenaccsts caps ist qacaenacas Cover open sensor removal ssa cr dadas CRGA CARO AO 4036 310 311 Table of contents V Previous A D Go Back 4036 310 311 Gonnector locations cocida ri iii pira 5 1 Scanner mechanism overview and locations 0 cece ehh han 5 1 External VIEW siestas RA RO e CR RC UE ari Roar Cea Re and ea d END D dC REB Ge RR Cd 5 1 Cardreader VIEW sussa bica cb a nus mu ub Seu sra dua Me 5 2 Cable location xxix dida da RR cR RS S C RE OR condo
99. stic information 2 3 Previous Next pa Go Back 4036 310 311 Paper jam error codes Previous For information on error codes 200 278 refer to the printer s service manual A Error code Type Description Action v 280 06 Scanner Paper missing This error is caused by paper not being detected at the ADF paper i present sensor Check the sensor Go Back for proper connection and possible damage 283 01 Scanner Scanner jam This is caused by paper being detected by the media sensor at start up See Frequent paper jam multifeed or skew on page 2 5 283 03 Scanner Scanner jam This is caused by the paper jam sensor not detecting movement of reluctor wheel connected to the paper jam idler roller at the right time See Frequent paper jam multifeed or skew on page 2 5 283 05 Scanner Scanner jam This is caused by the paper jam sensor detecting movement of the reluctor wheel connected to the paper jam idler roller for too long See Frequent paper jam multifeed or skew on page 2 5 290 11 Scanner Scanner ADF cover open jam Occurs when the ADF cover open sensor is opened during the middle of a scan Check sensor for proper connection and possible damage 295 20 Scanner Multifeed sensor on This is caused by the multifeed sensor detecting the presence of more than one sheet of paper See False multifeed on page 2 6 2 4 Service Manual Service checks Frequent paper
100. t Do not remove or install the connectors on the scanner with the power supply turned ON Use caution not to drop small parts or screws inside the unit when disassembling and reassembling Do not pull the connector cable when disconnecting it Hold the connector When carrying the scanning head unit put it in an anti static bag Keep the document glass platen surface clean with a dry clean lint free cloth Repair information 4 1 4036 310 311 Removal procedures A CAUTION Unplug the equipment power cord from the electrical outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the scanner Disconnect any connections between the equipment and PCs peripherals Note Some removal procedures require removing cable ties You must replace cable ties during reassembly to avoid pinching wires obstructing the paper path or restricting mechanical movement Removals 4 2 Service Manual Previous A D Go Back 4036 310 311 Pick roller removal Previous 1 Pull up on the handle A to open the ADF Go Back 2 Remove the two screws B Repair information 4 3 4036 310 311 3 Open the flatbed document cover to access the pick roller access cover C C 4 Lift the pick roller access cover and close the flatbed document cover 4 4 Service Manual Previous A pa Go Back 4
101. ted on A4 Legal or Letter paper Reports From this menu you can print the Menu Settings Page or the Event Log SIZE SENSING Automatic size sensing can be disabled or enabled in this menu Only paper sources that support Auto Size Sensing are displayed 1 Select SIZE SENSING from the Configuration menu 2 Select a tray Only those trays with size sensing appear Select Auto to turn size sensing on for that tray or select Off to disable size sensing 3 Touch Back to exit Panel Menus Disabling Panel Menus prohibits users from modifying any setting or executing any operation available in the Ready Menu group PPDS Emulation This appears only if the PPDS interpreter is available Factory Defaults The customer can restore either the network settings or the base printer settings to their factory default values When Restore Base is selected non critical base printer NVRAM settings are restored When Restore STD Net is selected all network NVRAM settings are restored to their factory default settings This option is available only on models with an integrated network adapter When Restore LES is selected all non standard applications are removed and all framework and standard application settings are reset to factory default settings Energy Conserve When Energy Conserve is on the customer does not have access to disable the Sleep Mode function When Energy Conserve is off Disable appears as an additional menu item in the Slee
102. tem board The IDs consist of eight hexadecimal characters including O through 9 and A through F Note When the printer detects a Configuration ID that is not defined or invalid the following occurs The default standard model Configuration ID is used instead e Configuration ID is the only function available in DIAGNOSTICS Unless the menu is in DIAGNOSTICS Check Config Dappears To set the configuration ID 1 From the Diagnostics menu navigate to Printer Setup gt Configuration ID Enter the Configuration ID 1 Touch the Configuration ID 2 value to select it and then enter the new Configuration ID 2 Touch Submit to save and validate the new IDs If either ID is invalid then the printer discards the changes and returns to the original IDs If both IDs are valid then the printer returns to the Diagnostics menu Poh REPORTS From this menu you can print the Menu Settings Page or the Event Log 3 22 Service Manual 4036 310 311 EVENT LOG Display Log Display Log shows the message that appeared on the operator panel for each event in the log starting with the most recent Use the touch screen arrows to scroll through the log entries To see more in depth information about each event print the event log using the Print Log menu item Touch Back to return to the EVENT LOG menu Print Log The Print Log menu item prints a detailed report of each event in the log The first page of the event log contains a Printer
103. to the PRINT TESTS menu 4 HARDWARE TESTS Oo Back Panel Test This test verifies the operator panel display function To run the Panel Test 1 From the Diagnostics menu navigate to HARDWARE TESTS gt Panel Test The Panel test continually executes 2 Press Stop X to cancel the test Button Test This test verifies the operator panel button function To run the Button Test 1 From the Diagnostics menu navigate to HARDWARE TESTS gt Button Test With no buttons pressed an image the operator panel buttons is displayed Press each operator panel button one at a time and the button in the illustration turns blue 2 Press Stop X or touch Back to exit the test DRAM Test This test checks the validity of DRAM both standard and optional The test repeatedly writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly To run the DRAM Test 1 From the Diagnostics menu navigate to HARDWARE TESTS gt DRAM Test DRAM Test Testi ng appears on the screen followed by Resetting the Pri nter After the printer resets the results of the test appear DRAM Test x MB P HAHAH F THHHHHE X represents the size of the installed DRAM P represents the number of times the memory test has passed and finished successfully with the maximum pass count being 999 999 F represents the number of times the memory test has failed and finished with errors with the maximum fail count b
104. umber Item Function 1 USB port Insert for a USB flash drive to send data or to save scanned images 5 2 Service Manual 4036 310 311 Cable locations Previous Next Go Back Number Item 1 USB port Warning Potential damage Do not touch the USB cable any network adaptor or the scanner in the area shown while actively printing A loss of data or a malfunction can occur 2 Ethernet port for network connection 3 Ethernet port for printer connection Connector locations 5 3 4036 310 311 Paper path Previous Separator Pad Multifeed Sensor Receive Paper Jam Idler Roller Paper Jam Sensor Upper back side Media Sensor ADF Scanner Module Idler Rollers mE Pick Roller Multifeed Sensor Send Go Back Input Tray Flatbed Document Cover a Feed Rollers Lower front side ADF Scanner Module Exit Tray 5 4 Service Manual Connections Scanner controller board JDIMM1 J20 J21 JBOOT1 4036 310 311 Previous A D Go Back 1 gt JSER1 J26 Connector locations 5 5 4036 310 311 Part Connector Pin no Sign
105. wdriver to remove the large ADF feed roller drive belt tensioner C Previous Go Back C 5 Slip the large ADF feed roller drive belt D from its place on the pulleys 4 76 Service Manual 4036 310 311 6 Remove the ADF feed roller drive belts A pa Go Back Repair information 4 77 4036 310 311 Lower ADF scanner module removal Previous Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the complete ADF scanner assembly See Complete ADF scanner assembly removal on page 4 70 2 Remove the two screws A and remove the metal panel Go Back A 3 Disconnect the cable B from the lower ADF scanner 4 78 Service Manual 4036 310 311 4 Remove the three screws C from the rail and the two screws D from the lower ADF scanner Previous A D Go Back C C D C Reinstallation note Be sure to assemble the center screw correctly back into its position on the rail 5 Remove the lower ADF scanner Repair information 4 79 4036 310 311 Feed roller motor removal Note To prevent damage lock the flatbed scanner module while performing this repair 1 Remove the complete ADF scanner assembly See Complete ADF scanner assembly removal on page 4 70 2 Disconnect the cable A 4 80 Service Manual Previous A pa Go Back 4036 310 311 4 Remove the feed roller motor Tm P
106. y information Previous e The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized y replacement parts Next The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of Go Back this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the A product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit e La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es e Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Led montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symb

Lexmark 6500e 4036 Service Manual

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