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Troubleshooting and Service Manual

1. 32 Terminal Block 1 amp F5 Fuse VS500Z Board 19 VS500 42 VS501 with a Cut a way View ofthe Heater 2 Balboa Service Tools and Parts Checklist Service Tools Required small Wire Cutters Two 3 8 Open End Wrenches one wrench should be ground down to 5 32 0 156 thickness in order to access the nut between the heater strap and heater element connector Padlock to lock electrical disconnect during service Pliers Slip Joint amp Needle nose Ammeter 50 e Precision Thermometer Digital Fever e Balboa Six in one Screwdriver e CheckTM Test Kit e Digital Multi meter e Silicone Tube 20618 JUMPER LOGIC COMMON FUSES USED 30074 FUSE 1 AMP FAST BLOW GLASS 30075 FUSE 5 AMP FAST BLOW GLASS 30122 FUSE BLOWER 30595 FUSE POWER INPUT 30076 FUSE 15 AMP FAST BLOW CERAMIC 30596 FUSE 15A POWER INPUT 30142 FUSE 20A POWER INPUT 30123 FUSE 20A PUMP 30137 FUSE 25A POWER INPUT 21447 FUSE 25 POWER INPUT HIGH SURGE 30136 FUSE 30A POWER INPUT Recommended Parts For Service Calls ai Th T Extra Board s MORE COMMON BOARDS 53649 ML700 E e 22972 BOARD BARE VS500 shown Extra Panel s 21998 BOARD BARE GL2000 Fuses 27116 BOARD BARE EL5000 e Jumpers eo H
2. TORQUE RANGE 039 10H FOR TB1 27 30 IN LBS 1 Test for Voltages by placing probes on these locations 11 240 Volt Residential Wiring Schematic with G FCLI House Breaker Box 120 VAC 120 VAC 2 z z z o z e z z e Outside Ground Rod Breaker Box Ov 3 4 5 8 5 9 12 13 108V 132V 1 3 5 6 5 10 12 14 13 14 2 3 8 5 11 13 15 216V 264V 1 2 6 7 10 11 14 15 12 Spa System Box 24 Service Bottom view of 1 or Fuse 3a 250v OE ul 8 3 lt Red Hot BALBOA INSTRUMENTS INC PES un i Balboa 21 30 IN LBS Test for Voltages by placing probes on these locations Wiring Checks A WIRING CHECK PRECAUTIONS When working in a system box always be aware that it may contain high voltage e Always keep your fingers and hand tools away from any wiring or circuit board when the power is on Touching anything in these areas can result in serious injury e All service calls no matter how minor should in clude a complete wiring check beginning with the house breaker CHECK FOR LOOSE CONNECTIONS OR DAMAGED WIRES e sure the power is off befo
3. d Ba 1 Qn gt ee maT D 1 f 3 m w M i Table 01 Contents Balboa 5 Patented M7 Technology 2 Balboa Service Tools and Parts Checklist 5 Important Information Product Identification 6 Troubleshooting amp Servicing Spa and Electrical 7 G F C l Troubleshooting c a 8 If Correct Wiring is 2 To Disconnect the Heater 2 2 s s s s s s ll 0 0 0 8 Voltage Checks Breaker Box G F C l amp SystemBox 9 Wiring s a x mou xx BRERA E X EOR 3 X x w EG X o ox os 14 Spa Behavior Start up Information 15 III UOS s uu se R S s eer 15 Heater Start up Information s o 15 Diagnosing M7 Topside Control 16 Checking the System Power Input Fuse 19 ML Series Panels For Use with EL and GL Systems 21 ML900 Panel 22 ML700 23 ML550 551 554 Panel Operation 24 1200
4. Restore power to the spa and press the appropriate panel button again If the Quick Checks light appears the device in question 15 receiving voltage ordinary multi meter can also be used to check for proper output voltage except when working with a variable speed blower or a dimmable spa light In these cases a component on the circuit board called a triac needs to be under a small load to test output voltage NOTE f a small load is not applied to these systems voltage indications of up to 240 volts AC can be seen when measuring output voltage even if the component is not activated Fven if the system is not equipped with a blower triac the best way to verify voltage output is with the Balboa Quick Check If the Quick Check light does not appear after pressing the appropriate panel button trace the wires from the corresponding connector in the system box back to the circuit board Probe these connections at the circuit board after activating the function with the topside control panel If you do not have correct voltage double check the input voltage before you replace the circuit board If you do have correct voltage at the circuit board turn off the system power and check for a blown in line fuse Blowing the in line fuse or the power input fuse is usually a symptom of a faulty pump blower or a short in the wiring to one of those devices If the fuse is good then replace the output connector If the high s
5. Warm or Cool then Jets 2 will turn off all spa functions temporarily This is helpful when changing a filter Pressing any button resets the spa some systems the Jets 1 button will control the pump in Standby Mode Drain Mode In this case press other button to exit 22 Locking the Panel Press Time Jets 1 then Warm within 3 seconds When locked the PL PL O light will light All buttons are frozen except the Time button To unlock the panel press Time Jets 1 then Cool Locking the Set Temperature Press Warm or Cool then Time Jets 1 and Warm within 3 seconds to activate the lock The TL Tk light Will light when the set temperature is locked To unlock the set temperature press Warm or Cool then Time Jets 1 and Cool Time When time hasnt been programmed the icon flashes Time settings on EL1000 and some EL2000 systems are not preserved in the event of power loss time will have to be reprogrammed upon each power up 2 02 27 qa FILTER r E J J po He s Re E Q Q Setting the Time Once the spa has been properly connected the first time every power up on the FL1000 and some EL2000 systems notice the TIME icon appearing on the screen Time Press then Warm Select the hour by pressing Or Press to enter Mode Prog Mode Prog Each press cha
6. Editing User Preferences ML400 View the setting The left two characters before the decimal point tell you what setting youre viewing or editing the right most character after the decimal point tells you the value of that setting for example for Yes for No If the value Is flashing youre editing it If the value is not flashing youre Just viewing It Press Jets to switch editing of the value on flashing or off not flashing Once youre editing the value it s flashing use the Temp buttons to change the value to the one you want After you change the value you must press Jets again to stop the flashing before the change will register and before you can view or edit another setting If you dont interact with the menu for more than 30 seconds It may time out If you press Light to back out of the menu or pause long enough for it to time out while a value was flashing the changes you were making to that setting are not remem bered But changes you previously made to other settings will be in effect Any User Preferences that you change will stay in effect forever or until you change them again unless the spas persistent memory is reset by a service technician and Will override the factory defaults for those settings G F G I Protection ML400 Your spa may be equipped with G F C l Protection feature your spa does have this feature enabled the Trip Te
7. Spa will not automatically reset Press any button to reset manually Ecn will appear solid on the display when the temperature is not current Ecn will alternate with the temperature when the temperature is current FREEZE COUNT rir I GELI FAILURE HEATER HRY SERVICE HH HEATER MAY HE ZP Y SHORTLY L FLEW LUW HOT CALL SVE AIR CMT Ice Potential freeze condition detected Sea could not trig Inadequate water detected in heater Displays on third occurrence of the above message Spa is shut down 1 Inadequate water detected in heater A substantial difference between the temperature sensors was detected This could indicate a flow problem Overheat The spa has shut down 1 One of the sensors has detected 118 F 47 8 C at the heater A pump appears to have been stuck on the last time spa was powered down Overheat The spa has shut down 1 On some systems an alarm may sound One of the sensors has detected 118 F approx 47 8 C at the heater No action required The pumps and the blower will automatically activate regardless of spa status Continued operation may be unsafe Follow action required for the above message Spa will not automatically reset Highlight and press to reset Check water level in spa Refill if necessary If the water level is okay make sure the pumps have been primed Press
8. Jets Press Temp to select the filter duration Press Jets to select the number of filter cycles The display will show en both day and night cycles day cycle only or n night cycle only Press Temp to adjust then press Jets to exit the programming mode For continuous filtration use F Z and dn Displaying Information About Your Spa ML400 There are several pieces of information about your spa that can be called up from the panel but are only needed in special cases To access this information press then Jets then Light Each press must be within seconds of the previous press Then press Temp until you see 5 4 on the display Press Jets to see the SSID a series of 3 numbers such as 100 133 10 which indicates the precise revision of the software in your spa followed by the Mach software version number such as 21 followed by E 54 and then your spas network ID number consisting of both letters and digits displayed in 5 steps If you need to see this series of numbers again and 5 4 15 once again on the display just press Jets again When done press the Light button more than once if necessary until you see the normal temperature display User Preferences ML400 here are several aspects of spa operation that you can customize using the User Preferences submenu Press Temp then Jets then Light Each press must be within 3 s
9. a temporary condition If the display shows only this message periodically blinking the spa is shut down 1 Sleep Mode has been activated by pressing a button combination on the user panel Spa is shut down The sensor that is plugged into the Sensor jack is not working Spa is shut down The sensor that is plugged into the Sensor jack is not working Overheat The spa has shut down 1 One of the sensors has detected that the spa water is 110 F approx 43 3 Standby Mode has been activated by pressing a button combination on the user panel Test sensor and replace if bad Please see Testing the Sensor Set Page 41 Test sensor and replace if bad Please see Testing the Sensor Set Page 41 SLP will appear solid on the display when the temperature is not current SLP will alternate with the temperature when the temperature is current Test sensor and replace if bad Please see Testing the Sensor Set Page 41 Test sensor and replace if bad Please see Testing the Sensor Set Page 41 DO NOT ENTER THE WATER Remove the spa cover and allow water to cool At 107 F approximately 41 7 C the soa should automatically reset If spa does not reset shut off the power to the spa Press any button to leave Standby Mode and return to normal operation The spa is operating in Temperature display is current after pump has Standard Mode been running for at least
10. a shorter length of time The system keeps track of timeouts regardless of other conditions occurring In multi button sequences if buttons are pressed too quickly In sequence they may not register Initial Start up When your spa Is first actuated it will go into Priming mode after displaying some configuration information The Priming mode will last for up to 4 minutes and then the spa will begin to heat and maintain the water temperature in the Standard mode You can exit Priming mode early by pressing Temp Set 80 F 104 F 26 0 C 40 0 C he last measured temperature is constantly displayed on the LCD Your spa s set temperature range may vary from range shown above depending on your manufacturer s settings Note that the last measured spa temperature displayed is current only when the pump has been running for at least 1 minute 28 ML260 ML240 ML200 Temp ML400 Press the button once to display the set temperature To change the set temperature press the pad a second time before the LCD stops flashing Each press of the Temp button will continue to either raise or lower the set temperature If the opposite direction is desired release the pad and let the display revert to the current water temperature Press the pad to display the set temperature and again to make the temperature change in the desired direction After three seconds the LCD will automatically display the l
11. any button to reset Check water level in spa Refill if necessary If the water level is okay make sure the pumps have been primed Press any button to reset DO NOT ENTER THE WATER Remove the spa cover and allow water to cool Once the heater has cooled reset by pushing any button POWER DOWN SPA IMMEDIATELY DO NOT ENTER THE WATER DO NOT ENTER THE WATER Remove the spa cover and allow water to cool Once the heater has cooled reset by pushing any button If soa does not reset test sensors 1 some systems even when spa is shut down some equipment may occasionally turn on to continue monitoring temperature or if freeze protection is needed 2 Please see the User Manual of the specific panel that the Reminders need to be suppressed 3 This is a Reminder Message Note All Messages may not appear on your panel 45 Panel Message Reference Guide cont Ice Potential freeze No action required The pumps and the blower will condition detected automatically activate regardless of spa status Persistent low flow problems Follow action required for HFL or HL message Displays on the fifth occurrence Heating capacity of the spa will not reset automatically of the Heater Flow Low mes you may press any button to reset sage within 24 hours Heater is shut down but other spa func tions continue to run normally Overheat The spa has shut DO NOT ENTER THE WATER Remove the
12. changes you previously made to other settings will be in effect Any User Preferences that you change will stay in effect forever or until you change them again unless the spa s persistent memory is reset by a service technician and will override the factory defaults for those settings Note G EC I section does not apply on EL systems used outside the United States This 6 section does not apply to GL Systems WARNING THE OWNER SHOULD TEST AND RESET THE G F C l ON A REGULAR BASIS TO VERIFY ITS FUNCTION G F C l PROTECTION Your spa may be equipped with a G E C l Protection feature If your spa does have this feature enabled the Trip Test must occur to allow proper spa function Within 1 to 7 days after startup the spa will trip the to test it The number of days is factory programmed must be reset once it has been tripped After passing the Trip Test subsequent G F C I trips will indicate ground fault or other unsafe condition requiring the power to the spa to be shut off G F C l TRIP TEST PROCEDURE The installer can cause the G F C l Trip Test to occur sooner by initiating it with the following button sequence Press Warm then Jets 1 then Light Each press must be within 3 seconds of the previous press Press the Warm button repeatedly until is displayed Press Jets 1 to select it Press the Warm button until GE
13. diagram to verify the correct wiring of the control system If everything looks to be in perfect working order then the G F C I may be defective Ground Fault Circuit Interrupter Circuit Breaker G F C I Voltage Checks Breaker Box G F C amp System Box When checking for proper voltage keep in mind that the acceptable voltage range is 10 of the recommended voltage Acceptable voltage when 120 V is specified is between 108 and 132 V Acceptable voltage when 240 V is specified is between 216 and 264 V Diagrams are on the following pages Voltage Verification Most G FC I Problems Are Due To Low Voltage IMPORTANT IF THE VOLTAGE 15 NOT WITHIN THE ACCEPTABLE RANGE CALL AN ELECTRICIAN OR THE LOCAL ELECTRIC COMPANY TO DIAGNOSE THE PROBLEM Box Volter om 120 VOLT SYSTEMS 120V 10 108V 132V _ _ 2 G FC I Line In Voltage Check 240 VOLT SYSTEMS 240V 10 216V 264V 3 G F C l Load Out Voltage Check No More Than 296 5 Volt AC Difference Between Voltage 4 System Box Check At Tb1 at the Breaker Panel And Voltage at the System e CHECK UNDER PEAK LOADS TWO TYPES OF PEAK LOADS 1 Spa System Peak Loads Pumps Heater Blower amp Light 2 Household Peak Loads May Be In Afternoon On Hot Day Use Recording Meter If Possible Records Max amp Min Volts e MIDSTREAM CONTROL SYSTEM RELATED ISSUES Communication Between Topside System Board In Most Systems Press Button M
14. minutes at a time when the water temperature reaches 3 F 1 5 C above the set temperature most likely to happen in very hot climates 2 The circ pump stays on continuously regardless of water temperature 3 The circ pump will come on when the system is checking temperature polling during filter cycles during freeze conditions or when another pump Is On Ozone optional most systems the ozone generator if installed runs during filter cycles except when pump 1 is operating at high speed on a non circ system and during clean up cycles On some systems the ozone generator operates whenever the pump runs If your system is configured with the optional ozone suppress feature the ozone generator will turn off for 1 hour any time a function button Jets 1 Jets 2 Blower etc is pressed Displaying Info About Your Spa There are several pieces of information about your spa that can be called up from the panel but are only needed in special cases To access this information press Cool or Warm then Jets 15 then Light Each press must be within 3 seconds of the previous press Then press Cool until you see 5 q the display Press Jets 1 to see the SSID a series of 3 numbers such as 100 133 10 which indicates the precise revision of the software in your spa followed by the Mach software version number such as 21 followed by 5a then your spas network ID number consisting
15. of both letters and digits displayed in 5 steps If you need to see this series of numbers again and 5 id Is once again on the display Just press Jets 1 again When done press the Light button more than once if necessary until you see the normal temperature display 26 User Preferences here are several aspects of spa operation that you can customize using the User Preferences submenu Press Cool or Warm then Jets 1 then Light Each press must be within 3 seconds of the previous press At this point if 5 Is not showing on the display press Cool until you see 5 the display Then press Jets 1 to enter the User Preferences submenu Once in the User Preferences submenu press Cool or Warm to cycle between these settings 5 suppress Reminders When set to 5 reminders are never displayed on the panel When set to 57 4 reminders are displayed on the panel periodically Ec lemperature in Celsius When set to temperatures are displayed on the panel in degrees Celsius When set to E e temperatures displayed in Fahrenheit 24 24 hour Time Display When set to 244 time is displayed in 24 hour military format 00 00 is midnight 23 00 is one hour before midnight When set to 24 time is displayed in 12 hour format 12 00 is midnight 11 00 pm is one hour before midnight cc Clean up Cycle Duration some systems on
16. power input fuse with the same type e Unplug the blower and all pumps e Restore the power and verify system operation e fuse blows then re check the internal system wires and connector for burns cracks or cuts in Insulation e fthefuse does not blow turn the power off and plug in the pump NOTE Be sure to test each device individually Test the Pump e Restore the power and activate the pump e fuse blows there is a pump problem e fuse does not blow turn off the power 20 Test the Blower e Plug in the blower e Power up the system and activate the blower e fuse blows then there is a blower problem If the fuse does not blow the combined pump and blower amperage may be excessive To verify this first check with your spa manufacturer for amperage draw limits on each device e Since the blower should now be running you can check the amperage draw with an ammeter by measuring around the black blower wire and compare with manufacturer s specifications TEST THE AMPERAGE DRAW e urn off the power disconnect the blower make sure the pump is plugged in and restore power Start the pump and switch to high speed 1 available this should draw the most current e Make sure all jets and valves are open e Check the amperage at the red pump wire Compare your reading with manufacturer specifications If the other plug in devices exist they should be tested in
17. should see the following on the display Three numbers in a row which are the SSID the System Software ID The third display of these numbers is the Software Version which should match the version of your system For example if these three numbers are E 7 38 that is a VS511SZ at version 38 Displayed next is 24 indicating the system is configured for a heater between 3 and 6 kW or Z indicating the system is configured for a heater effectively between 1 and 3 kW 274 should appear for all VS models running at 240VAC Ig should appear for all VS models running at 120VAC as well as all GS models heater which is rated at 4 kW at 240VAC will function as a 1 kW heater at 120VAC P will appear to signal the start of Priming Mode At this point the power up sequence is complete Refer to the Reference Card for the VS or GS System model of your spa for information about how the spa operates from this point on including how to adjust the Time of Day if using a Serial Deluxe style panel im i F5 250V 420 Te ole o ole o J8 o gt J1 J43 VS100 GS100 Series Main Board Shown 39 Testing the Circuit Board Output TO USE THE BALBOA QUICK CHECK BALBOAS QUICK TEST TEST KIT If your topside contr
18. spa cover down 1 One of the sensors and allow water to cool At 107 F 41 7 C the spa has detected that the soa water should automatically reset If soa does not reset test issu s 5C sensors Overheat spa has shut DO NOT ENTER THE WATER Remove the spa cover down On some systems an and allow water to cool Once the heater has cooled alarm may sound One of the reset by pushing any button Test sensors sensors has detected 118 F approx 47 8 C at the heater PH I5 HIBH pH is high Add pH reducer according to manufacturer s LI ER instructions PH IS LON pH is low Add pH increaser according to manufacturer s instructions DH When your spa is first actuated See the M 7 Installation Instruction Manual for it will go into Priming mode complete instructions on Power up and Pump IMINB MOIE Priming The Priming mode will last for up to 4 minutes AKES H MIN and then the spa will begin to heat and maintain the water temperature in the Standard mode PS Hardware failure Contact Balboa if message appears on more than one power up LH As needed 3 Install new Mineral cartridge Reminder Suppress in User Preferences 2 Every 365 days 3 Install new filter Reminder Suppress in User Preterences 2 LI Every 30 days 3 Remove clean amp reinstall filter per manufacturer s in structions Reminder Suppress in User Preferences 2 On some systems e
19. the Software Version which should match the version of your system For example if these three numbers are 00 34 256 that is a Mach 3 18000 at version 26 Jf there is a Configuration Error the FE message see above will appear at this point and none of the messages below will display Otherwise what comes next is An indication of either the input voltage detected EL1000 EL2000 or the heater wattage range supported EL8000 GL2000 GL8000 e Heater wattage display means the system supports a heater from 1 kW to 3 kW 3 E means the system supports a heater from 3 kW to 6 kW 7 means the system supports a 3 kW heater only These ranges may be modified slightly in the case of special heaters which the next bullet covers Input voltage display A system showing ZHE supports 3 kW to 6 kW heaters A system showing 2 7 supports the very same heaters although at 120V those heaters will function at only 1 4 of their 240V rated wattage The system shows only either 24 7 or as general indication of input voltage it does not show the al input voltage If your system is using a special type of heater a display such as H may appear next If your system is using the generic Balboa m no heater type display will appear Pr or PRIMING MOTE will appear to signal the start of Priming Mode At this point the power up sequence is complete Refer to the User
20. will not reset then unplug the pump and try to reset the If the trips again then unplug the blower and reset the G EC L If the G EC l continues to trip then do the same procedure for the ozone generator If the stops tripping after you unplugged one of the spas components turn off the power to the spa then plug in each component except the one that tripped the GECI Power up the system If the no longer trips then you have correctly identified the problem Repair or replace the component as instructed by the spa manufacturer If you have unplugged all of the spa s components and the G F C I still doesnt reset then the problem is most likely a ground fault in the heater WARNING THE OWNER SHOULD TEST AND RESET THE G F C I ON A REGULAR BASIS TO VERIFY ITS FUNCTION TO DISCONNECT THE HEATER First turn off the main circuit breaker then remove both heater straps or wires trom the system heater output not the heater itself After restoring the power try to reset the again If it no longer trips after the system calls for heat then replace the heater If the still trips look for pinched or shorted wires at the transformer Make sure that the screws that attach the transformer to the system box have not pinched or damaged the insulation of the transformer wires If the transformer wires are undamaged check for any other pinched wires Refer to the wiring
21. 000 keeps track of Time of Day while the unit is off Time of Day Retention and Time of Day Retention alone is controlled by the J91 jumper J91 must be set according to main system panel used Switchbank A Switchbank B RTC RTC Enabled Disabled Not Jumpered Jumpered 38 POWER UP DISPLAY SEQUENCE SOFTWARE ID CFE message on power up If F FE appears before and instead of or PRIMING you have not configured DIP Switches and or Software Configuration Settings in a valid manner This must be corrected before you can reset Persistent Memory The switch numbers jumpers or configuration settings displayed after F E are ones with which the system has found a configuration problem For e CFE H5 b2 would mean that the combination of how you ve set A5 and how you ve set B2 is not supported on this system CFE 44 would mean that there is a problem with jumper 99 e PFE bL would mean that the combination of how you ve set pump 3 for 1 speed and blower for 1 speed is not supported on this system CFE P3 bL would mean that the combination of how you ve set DIP switches which have been assigned to pump 3 and blower is not supported on this system Power Up Display Sequence Upon power up you should see the following on the display e Three numbers in a row which the SSID the System Software ID The third display of these numbers is
22. 2 minutes L K LIN pump appears to be stuck on causing the water temperature to creep up possibly to hazardous levels POWER DOWN SPA IMMEDIATELY DO NOT ENTER THE WATER Every 30 days 3 Test amp reset per manufacturers instructions Reminder Suppress in User Preferences 2 TREAT NOON Every 180 days 3 Clean and condition wood per manufacturer s instruc tions Reminder Suppress in User Preferences 2 1 On some systems even when spa is shut down some equipment may occasionally turn on to continue monitoring temperature or if freeze protection is needed 2 Please see the User Manual of the specific panel that the Reminders need to be suppressed 3 This is a Reminder Message Note All Messages may not appear on your panel 40920 Rev October 31 2008 2008 Balboa Water Group All rights reserved Balboa Water Group Tustin Ca 92780 714 384 0384 48
23. 240 260 400 Panel Operation 28 VL Series Panels For use with VS and GS Systems 32 VS GS Panel 300 500 Series and 34 EL and GL Series Mach Persistent Memory amp Power 38 EL GL about Persistent Memory 2 38 Power Up Display Sequence Software ID 2 2 2 7 7 7 o a e a 0 0 e 0 0 38 VS GS Persistent Memory with 5 39 Testing the Circuit Board Output 40 Balboa s Quick Test Test 40 To Use the Balboa Quick Check 0 0 0 0 0 0 020 0 40 Testing the Sensor Set 41 Changing a System Circuit Board 42 How to Remove a System Circuit Board 42 How to Replace a System Circuit 4 Removing the Heater Assembly froma Spa 43 Panel Message Reference Guide 44 Diagrams in alphabetical order 300 300F 500Z Series 34 50007 34 50052 lt 34 Balboa QuickCheck P
24. A is displayed Press Jets 1 to initiate the G FC I Trip Test The G E C I should trip within several seconds and the spa should shut down If it does not shut down the power and manually verify that a G FC l breaker is installed and that the circuit and spa are wired correctly Verify the function of the G EC l with its own test button Restore power to the spa and repeat the G F C l Trip Test Once the G F C l is tripped by the test reset the and the spa will operate normally from that point You can verify a successful test by navigating to the JFE item as described above pressing Jets 1 and then pressing the Warm button until you see 95 The code signifies G FC I Status Passed The system will exit this menu in 30 seconds if no buttons are pressed 27 ML200 240 260 100 Panel Operation Please refer to the following User Guides for more detailed information ML260 User Guide P N 40633 99 ML200 User Guide P N 40571 99 ML400 User Guide P N 40570 99 ML240 User Guide P N 40634 99 The pump responsible for heating and filtration pump 1 low on non circ systems or the circ pump on circ systems will be referred to simply as the pump Timeouts refer to a preset length of time that a function is programmed to operate before shutting off automatically Certain conditions filters or freeze can cause a function to operate longer while faults can cause a function to operate for
25. B or t vs is reading higher after the sensor interchange the problem is on the circuit board Replace the circuit board If the opposite sensor is now reading higher the problem Is with the sensor s Replace the sensor set If you wait more than 2 minutes after plugging the sensors back in heating may start even outside a filter in Economy or Sleep mode due to a stray Cd CLd COLD WATER condition usually detected when sensors are being plugged in while the system Is running If there is a message indicating an open or faulty sensor Unplug the sensor set but leave the original sensors in the heater and plug in the test sensor set Put both sensors into the same cup of warm water ideally above the set temperature so the spa won t try to heat during this test as there is no heater protection during this test and verify that they read the same temperature within 1 F 0 5 C If the problem is solved replace the sensor set If the problem is not solved do not replace the sensor set Plug in the original sensor set to verify that there is not a connection problem If the problem continues after following the above steps then replace the circuit board Changing a System Circuit Board HOW TO REPLACE A SYSTEM CIRCUIT BOARD A Important Be sure to turn the power off before replacing any component especially a circuit board A Important DO NOT REMOVE AND REPLACE THE CIRCUIT BOARD UNLESS THE FAULT HAS POSITI
26. EED SWITCHES Sou E OFF 1002 54505 LL MODELE p ODE DDE Al a 57 EN 15 46 8797 FABRIQUE ALIX ETA BA TUSTIN CA water group Troubleshooting amp Servicing Spa and Electrical Equipment HIGH VOLTAGE CAN SERIOUSLY INJURE OR KILL ONLY EXPERIENCED TECHNICIANS SHOULD SERVICE THIS EQUIPMENT DO NOT remove the protective covers from any electrical enclosure or essional related electrical device unless you are a qualified electrician or service pro cancer Risk of electric shock Before working with any electrical connections make certain that the Main Power breaker from the house breaker box has been turned off All electrical work must be performed by a qualified electrician and must conform to all local codes A IMPORTANT Due to the danger of severe electrical shock locate all power disconnects before servicing a spa Precautions must be taken whenever working with breaker boxes G F C I s or service disconnects A terminal marked GROUND is provided within the System Control Center enclosure o reduce the risk of electrical shock connect this terminal e Always refer to the wiring diagram which is included to the grounding terminal with each system on the inside of the system box cover of the electric supply panel Use this diagram for voltage measurement points and with a continuous green f
27. ENARIOS You find out the system is in OHH This alone doesnt explain a lot What led up to the OHH is much more important If it s a Prestige review the fault log carefully Otherwise see if the user has any additional information for example how long before the OHH was the spa panel last checked and how hot was the water then If the spa has cooled see whether the problem can happen again this time watching carefully to see if there are additional clues leading to the OHH for example other messages that appear shortly before the OHH happens You find out the system keeps showing HFL or is now in LE or is shut down due to a fault Put the spa in test mode with the light on so that you see the two sensor temperatures Are they normal within 1 F 0 5 C when not heating How far apart are they when heating happens when they are 6 F 3 C apart 4 F 2 C on 120V and other low heater wattage systems see how quickly that happens after heating starts If it s getting close to that right away it s probably a consistent flow problem but if it s nowhere close to the causing temperature difference the flow problem may be intermittent or only occur in certain specific situations LOW VOLTAGE At Balboa Its been our experience that the majority of the problems associated with electronic control systems are due to low voltage BROWN OUTS Brown outs can have an ef
28. Filter Cycle Programming 500DZ You are not required to change the filter cycles but if you wish to press Time Mode Prog Mode Prog within 3 seconds SET START 1 AM will appear Press Warm or Cool to reset the filter start time Press Mode Prog to see SET STOP FILTER 1 and adjust the time with Warm or Cool as done above Press Mode Prog to see SET START FILTER 2 PM and proceed as above Press Mode Prog to see SET STOP FILTER 2 and proceed as above Press Mode Prog to confirm LOCKING THE PANEL 500DZ Press Time Blower and Warm within seconds Panel is now locked lo unlock the panel press the Time Blower and Cool within 2 seconds Note some systems Jets 1 instead of Blower used in Lock Unlock sequences 9 LOCKING THE TEMPERATURE 500DZ Press Warm Time Blower and Warm within 3 seconds The Warm and Cool buttons are now disabled unlock the temperature press Time Blower and Cool within 2 seconds Note some systems Jets 1 instead of Blower used in Lock Unlock sequences 9 OZONE For non circ systems if installed runs during filtration For circulation systems if installed runs 24 hours 37 EL and GL Series Mach 3 Persistent Memory amp Power Up This document applies when using ML Series panels with any EL or GL Mach 3 series system EL GL ABOUT PERSISTENT MEMORY Any t
29. Guide for the ML Series panel on your system for information about how the spa operates from this point on VS GS Persistent Memory with VL Panels Any time you change a DIP Switch other than A1 you must reset Persistent Memory for your new DIP Switch Settings changes to take effect If you do not reset Persistent Memory your system may function improperly To reset Persistent Memory Power down by disconnecting power source from spa e Put a jumper across 42 covering both pins See illustration below Power up by connecting power source to spa e Wait until is displayed on your panel Power down again Remove jumper from J43 also move to cover 1 pin only Power up again About Persistent Memory and Time of Day Retention This system uses memory that doesn t require a battery to store a variety of settings What we refer to as Persistent Memory stores the filter settings the set temperature and the heat mode Persistent Memory is not used for Time of Day Only models with a Serial Deluxe panel installed VS5xxDZ and GS5xxDZ can display the time However during power loss to the spa the system will lose the correct time and reset to 12 00 PM when power is restored N J43 VS5xxZ and VS300 Series Main Board Shown J43 on GS5xxZ Series is located in approximately the same position Power Up Display Sequence Upon power up you
30. Mode Prog 500DZ Mode is changed by pressing Warm or Cool then pressing Mode Prog button otandard Mode maintains set temperature and the STANDARD icon will be displayed ECONOMY Mode heats the spa to the set temperature only during filter cycles Een will display when water temp is not current and will alternate with water temp when the pump is running The ECONOMY icon will be displayed SLEEP Mode heats the spa to within 20 F 10 C of the set temperature only during filter cycles 5 P will display when water temp 15 not current and will alternate with current water temp when the pump is running Mode 300 300F Depending on system configuration mode changing may not be available and will be locked in Standard Mode Mode is changed by pressing Temp then light STANDARD Mode maintains set temperature 5 will be displayed momentarily when you switch into Standard Mode ECONOMY Mode heats the spa to the set temperature only during filter cycles E will display when water temp Is not current and will alternate with water temp when the pump is running SLEEP Mode heats the spa to within 20 F 10 C of the set temperature only during filter cycles Si will display when water temp 15 not current and will alternate with water temp when the pump is running FILTER CYCLES Preset Filter Cycles 500Z 36 first preset filter cycle begins 6 minutes after the spa 15 energized second preset filter cyc
31. OARD UNLESS YOU HAVE TESTED ALL OTHER COMPONENTS AND PROVEN THAT THE CIRCUIT BOARD IS ACTUALLY CAUSING THE PROBLEM Removing the Heater Assembly from a Spa System Note Be careful when removing a heater assembly from a spa plumbing system Water may splash out under pressure Water under pressure in the plumbing may splash out and onto the systems electronic board Do not remove the system door until the water has been drained from the heater assembly housed in the system 1 Turn off the main power 2 Close off the slice valves or ball valves adjacent to the heater assembly 3 Once the valves are closed slowly crack the heater assembly end tubes until water flows out If the connectors are on too tight it may be necessary to loosen the Phillips screws that hold the connectors together Once the water has been drained continue Remove both nuts that secure the element in place 4 Remove the system door cover 5 Remove the nuts securing the copper straps to the heater assembly s terminal connectors Be sure to use a supporting end wrench on the lower nut Otherwise excessive torque may be occur on the straps and put undue stress on the PCB 6 Remove the heating assembly sensor wires and replace if necessary 7 Remove both nuts that secure the element in place 9 Remove the heater assembly Keep the lower nut from turning by supporting it with another end wrench 43 Panel Message Reference G
32. Troubleshooting amp Service for EL VS Systems rr rrr rrr Balboa MER gaz wane LE LI TA s VEN N N r ten L 3 Tr BALBA water group Balboa 5 Patented 7 Technology TOPSIDE CONTROL PANEL The control panel activates functions at the touch of a button Each function will echo from the circuit board to the LCD in a corresponding manner The panel will also display diag nostic messages that enable the service technician to easily troubleshoot the system M7 TECHNOLOGY M7 is a patented Balboa technology that uses two sensors inserted at the opposite ends of the heater element to determine flow dry fire conditions etc The two sensors located within the heater housing compare the inlet water temperature with the outlet water temperature It works no matter which direction the water flows through the heater The sensors in combination with specific software allow the spa to be controlled without the use of external pressure switches flow switches or temperature sensors Panel Construction VS501 with a Cut a way View of the Heater E 5 5 4 H FN u 1 E m i i T 4 E T ipt H LIT n LE 93 4 m 7 L vl Ls 12 we LENS rs E Sensor P 5 REM Ft pees eS
33. VELY BEEN DETER MINED TO BE THE CIRCUIT BOARD HOW TO REMOVE A SYSTEM CIRCUIT BOARD NOTE Before you begin labeling all wires to be removed may help speed up reinstallation The wiring diagram should always be used to ensure proper wire placement e Shut OFF line power to the spa at the main circuit breaker panel Do not attempt to service a spa without shutting off the power Serious injury or damage may result e Disconnect all wires and slip on connectors as necessary to remove the board e Remove all the screws which mount the board to the system enclosure e Remove the board from the plastic stand offs by gently squeezing the locking flange on each stand off with a pair of pliers The board should now be free and can be removed from the system box r T LE 129000 VS500 Board 3 i 42 Check all jumpers and dip switch positions on the new board Make sure they are in the same position as the old board Make sure the new board snaps in place on the plastic stand offs Use care to be sure the connectors on the right side of the board clear the enclosure openings as the board is installed Caution Do Not Overtighten this screw Install all screws which mount the board to the system enclosure Reconnect all wires and slip on connectors Restore power to the spa at the main breaker Test to make sure all functions work correctly A Important DO NOT REMOVE AND REPLACE THE CIRCUIT B
34. al Using an optional freeze sensor may be necessary in extreme climates to prevent plumbing damage but will only work properly if placed inside the spa skirt in the coldest area All spa models are different in shape and size and have different thermal characteristics therefore Balboa Water Group cannot be held responsible for freeze damage to the spa s plumbing Testing Is the responsibility of the spa manufacturer and must be done to determine the best location for the freeze sensor THE PANEL DISPLAYS L MLE of WEEZE CONJ This indicates that the auxiliary sensor detects a possible freeze condition This is a normal spa function no further action is necessary When the auxiliary sensor reads around 40 F actual temperature dependent on specific auxiliary sensor used the system provides freeze protection It automatically activates all of the pumps and the blower to circulate water and warm the plumbing 17 Diagnosing M7 Topside Control Panels cont NOTE This auxiliary freeze protection functions at all times even when another fault condition has occurred and has otherwise shut the spa down Any time the lower of the two temperature sensors goes below 45 F all pumps blowers turn on They continue to run for 4 minutes after the temperature reaches 45 F or above As soon as the temperature falls below 45 F again this process restarts This simplified sensor freeze protection functions at all times even when
35. another fault condition other than total sensor failure has occurred and has otherwise shut the spa down THE PANEL DISPLAYS HL HFL or HTR FLOW LOW This indicates that a substantial difference in temperature between sensors has been detected during heating This could indicate a flow problem Check water level in spa Refill if necessary If the water level is okay make sure the pumps have been primed On the fifth occurrence of the above message the panel will display LF GW FLOW This indicates a persistent flow problem he heater is shut down while all other spa functions continue to run normally Power on the spa must be cycled before the heater will function again THE PANEL DISPLAYS HEATER MAY LI car t or gp IH V WILL RETEST SHORTLY This indicates that there is not enough water in the heater Spa shuts down for 15 minutes This could indicate poor flow or air bubbles in the heater 18 On the third consecutive occurrence of the above mes sage without a successful heating cycle in between the panel will display dH dr H o HEATER TRY GERVILE HN Spa is shut down and will not reset in 15 minutes Press any button to reset manually THE PANEL DISPLAYS F L Or This indicates that the temperature is completely unknown because the pump has not yet run for 2 minutes after Priming Mode was exited This is only displayed for 2 minutes at power up SOME TROUBLESHOOTING SC
36. art No 70002 40 Ground Fault Circuit Interrupter Circuit Breaker 8 120 Volt Residential Wiring Schematic with 10 240 Volt Residential Wiring Schematic with 12 Ground System Enclosure 7 Heater Element Specifications Are Shown the Heater Tube Label 6 ML260 ML240 ML200 28 uu 28 1550 24 24 525 42 4 55558542956 24 ML700 Side 2 Recommended Parts For Service Calls 5 Service Tools Required 5 Molex Type ML GL Connector 6 On Every System Identification Label Is Placed top of the Gasing 6 On Every System a Wiring Diagram Is Placed Inside the Door 6 Panel 2 Phone Plug Type VL GS Connector 6 Phone Plug Type VL VS Connector
37. art up Information See manufacturers owners manual or reference card for general information on operating the spa including programming filters and other settings that are changed from the topside control panel PRIMING MODE In Priming Mode the Mode button toggles the ozone on off with a 15 second time out This can be useful if you want to verify ozone generator operation without waiting for a filter cycle This feature is not available on smaller panels where Mode 15 a multi button sequence since such a sequence exits Priming Mode GENERAL FILTER INFORMATION e system with a Deluxe panel the filter times and durations are completely programmable from the topside control panel and the first filter may not run for many hours after power up If you want the filter to run sooner you have to either reprogram the filter or advance the time to just before the filter start e other systems the first filter starts 6 minutes after power up and the duration can be chosen either using button sequences on the topside control panel or via a DIP switch between several preset choices Note that if you let Priming Mode exit automatically after 4 minutes you have 2 more minutes before the first filter runs after power up Exiting Priming Mode by pressing the Temp Warm or Cool buttons allows up to 6 minutes available before the first filter runs IMPORTANT INFORMATION f the filter settings have just been chang
38. arted Jets 2 optional on some systems Press the Jets 2 button once to turn pump 2 on or off and to shift between low and high speeds if it is a two speed pump If left running the pump will turn off after a time out period Blower 1 speed operation on off 2 speed operation med hi off or 3 speed operation lo med hi off If left on the blower will automatically turn off after a time out period NOTE f your system does not have a Blower button and is labeled as Jets 3 instead please refer to the respective User Guide listed above Light some systems are equipped with both a spa light and a fiber Optic light however only one can be accessed by this panel Larger panels may be purchased so that both the spa light and fiber optic light can be utilized Depending upon how your spa Is equipped and configured the Light button will operate in one of three ways 1 Press the Light button to turn the spa light on and off and to shift between dim and bright settings if your light Is dimmable 2 If a fiber optic light with wheel is installed press the Light button once to start the light and wheel press It again to stop the wheel and then again to turn the light off 3 If a fiber optic light without a separate wheel stop is installed press the Light button to turn it on and off Both a spa light and a fiber optic light may be used simultaneously on the EL8000 and EL5000 systems with a differ
39. ast measured spa temperature Mode ML400 A button combination is used to switch between standard economy and sleep modes Press Temp followed by Light to enter mode programming press Temp to cycle through to desired mode LCD flashes until confirmed then press Light to confirm selection Standard mode maintains the desired temperature Note that the last measured spa temperature displayed is current only when the pump has been running for at least 1 minute will appear on the display momentarily when you switch into Standard Mode Economy mode heats the spa to the set temperature only during filter cycles Een will appear solid when the temperature is not current and will alternate with the temperature when the temperature 15 current Pressing Jets while in Economy mode puts the spa in Standard In Economy mode 5E which operates the same as Standard Mode then reverts to Economy Mode automatically after 1 hour During this time pressing Temp followed by Light will revert the mode to Economy immediately Sleep mode heats the spa to within 20 F 11 C of the set temperature only during filter cycles 5 P will appear on the display until mode 15 changed Standby Mode ML400 Pressing Temp followed by Aux or Jets 2 or Blower will turn off all spa functions temporarily This is helpful when changing a filter Pressing any button exits Standby mode On some systems the Jets but
40. cuit board and transformer continue to the topside control panel A panel that is not functioning properly may include the following symptoms low voltage such as missing or scrambled segments missing icons on the LCD non functional LED s or nonfunctional buttons If any of these symptoms are present perform the following e urn the power off and unplug the panel from the circuit board e Then plug in your test panel and restore power If every thing functions normally replace the topside panel e Disconnect ozone generator if applicable e fyou still see symptoms of low voltage such as a sluggish blank or partially blank panel or if the display or the LED s do not function at all turn the power off unplug the ozone generator if equipped then restore power to the system If the problem persists turn off the power and replace the circuit board 16 PANEL DISPLAY MESSAGES THE PANEL DISPLAYS HH UHH or HTR TEMP LMT At least one of the sensors has detected water temperatures of 118 F inside the heater Or THE PANEL DISPLAYS LA AS or SPA TEMP LMT One of the sensors has detected the temperature of the water coming into the heater to be 110 F and so the water in the spa 15 likely to be that hot These indicate that the spa has shut down due to an overheat situation NOTE Overheating may occur if the low speed pump 15 set to operate for extended periods of time or if the incorrect pump 15 installed In
41. e then the pump s and the blower automatically activate to provide freeze protection The pump s and blower will run either continuously or periodically depending on conditions In colder climates an optional additional freeze sensor may be added to protect against freeze conditions that may not be sensed by the standard sensors Auxiliary freeze sensor protection acts similarly except with the temperature thresholds determined by the switch See your dealer for details Locking Features If this panel is used as the main panel locking features will not be available If this panel is used as a remote or additional panel it will lock when the main panel is locked To unlock this panel unlock the main panel In the same way the set temperature can be locked and unlocked by a main panel When the set temperature 15 locked it cannot be changed from either panel Clean up Cycle optional When a pump or blower is turned on by a button press a clean up cycle begins 30 minutes after the pump or blower Is turned off or times out The pump and the ozone generator will run for one to four hours depending on the system on some systems you can change this setting 25 ML550 551 554 Panel Operation cont Circ Pump optional If your system is equipped with a circ pump it may be configured to work in one of three different ways 1 The circ pump operates continuously 24 hours with the exception of turning off for 30
42. eater Assembly mimic Heater Assembly Important Information Product Identification Two Types of Plug in Connectors 3e sym soc ANS 4509 200804010009 16 32 part Number Model Number 54509 655002 Molex Type GS5 GS5007 RCA 3 0K ML GL Connector 4 Phone Plug RJ Type On Every System an Identification VL GS Connector Label Is Placed on top of the Casing 5 2x2 WJBTUD TENET Heater Element Specifications Are Shown on the Heater Tube Label On Every System a Wiring Diagram Is Placed Inside the Door FN MAE 167 BALS a usata 5 P LM water greup ie NL CORO Im Um cue Tr pr Tener gt m Fi 3e INTSUMENTS T 83 Au D m C Tc Ecloirage Bain Hydro TEMPE TRE Jf TEMPERATURE Beleuchtung HETTELEKENT SEA j G E Fi HES CONLE TUR Fui SPA LIGHT MATTE ai sey unt ENTE CBr SENSOR Sonde SENS yar fem ICE i FUR ZWEI SERVICE tue bur j F LES T ar i P um Dux SERVICE UNLU ie EVE LES CENMEXIUNS A STA i EER L SER 2 A TOR 2 ALL UML
43. econds of the previous press At this point if 1 57 15 not showing on the display press until you see UHS on the display Then press Jets to enter the User Preferences submenu Once in the User Preferences submenu press Temp to cycle between these settings 5r Suppress Reminders When set to Sr 4 reminders are never displayed on the panel When set to Srn reminders are displayed on the panel periodically Temperature Celsius When set to temperatures are displayed on the panel in degrees Celsius When set to temperatures are displayed in Fahrenheit 24 24 hour Time Display When set to 244 time is displayed in 24 hour military format 00 00 is midnight 23 00 is one hour before midnight When set to PHa time is displayed in 12 hour am pm format 12 00 is midnight 11 00 pm is one hour before midnight ec Clean up Cycle Duration some systems only When set to ee Clean up Cycles are disabled 1 ba When set to i through the number indicates how many hours each Clean up Cycle will run Dolphin II Address When set to no addressing is used Use this setting for a Dolphin I or for a Dolphin II which is set for no address which is the Dolphin II factory default When set to Ad i through Adi the number is the address see your Dolphin manual for details
44. ed it may take up to 24 hours for the filter cycle to reflect the changes This is especially likely when changing from a very long filter duration such as Continuous to a short one or vice versa e The low speed pump on non circ and ozone generator if installed will run during the filter cycles e The blower runs for 30 seconds at the start of each filter cycle his will maintain water quality in the air channel e The pumps other than pump non circ including pump 1 in circ will run for 5 minutes at the start of each filter cycle HEATER START UP INFORMATION systems the heater goes through testing phase every time it starts up to assure that there is adequate water flow This provides sophisticated dry fire and low flow protection It can be confusing if you don t know what to expect Step by step here is what happens Note that the timing temperature details may be slightly different on some older M7 systems e Prior to heating the pump is run for at least two minutes and then the temperature difference between the sensors is assessed It must be 2 F 1 0 C or less for heating to proceed otherwise an error Is issued The heater turns on for 6 5 to 18 seconds depending on heater voltage and wattage At this point the heat indicator on the panel is solid During this time the panel is not immediately responsive e The heater turns off for 90 seconds making sure that the water flow kee
45. ent panel If any light is left on it will automatically turn off after a factory programmed time period Preset Filter Cycles On all systems the pump and the ozone generator will run during filtration At the start of each filter cycle the blower will run briefly on its highest speed to purge the air channels The lowest speed of any other pumps and the mister will also run briefly some circ systems pump 1 may also run for the duration of the filter Note This panel cannot be used to program filter cycles for systems that are programmed by time rather than by duration For these systems a larger panel is needed and the following description does not apply The first filter cycle day begins 6 minutes after the spa is powered up The second filter cycle night begins 12 hours later Filter duration is programmable for 1 12 hours F ig The default filter duration can vary from system to system To program press Cool or Warm then Jets 1 Press Cool or Warm to select the filter duration Press Jets 1 to select the number of filter cycles The display will show gn both day and night cycles al day cycle only or hight cycle only Press Cool or Warm to adjust then press Jets 1 to exit the programming mode For continuous filtration use F g and Freeze Protection If the temperature sensors within the heater detect a low enough temperatur
46. er Suppress in User Preferences 2 Remove clean and reinstall filter per manufacturer s instructions Reminder Suppress in User Preferences 2 Contact Balboa Please see Diagnosing Topside Control Panels Page 16 Contact Balboa if message appears on more than one power up Please see Diagnosing Topside Control Panels Page 16 Check water level in spa Refill if necessary If the water level is okay make sure the pumps have been primed Press any button to reset If water level is normal make sure all pumps have been primed Press any button to reset This message will reset within 15 minutes Drain and refill spa per manufacturer s instructions Reminder Suppress in User Preferences 2 1 On some systems even when spa is shut down some equipment may occasionally turn on to continue monitoring temperature or if freeze protection is needed 2 Please see the User Manual of the specific panel that the Reminders need to be suppressed 3 This is a Reminder Message Note All Messages may not appear on your panel 44 TRAINING E L Im cer Economy The pump is on during Standby Mode to assist in draining the spa Inadequate water detected in heater Displays on third occur rence of dr message Spa is shut down 1 The spa is operating in Economy Mode Press Jets 1 to turn off the pump when water has drained or power off the spa Follow action required for dr message
47. er will automatically turn off after a time out period Circ Pump optional ML400 If your system is equipped with a circ pump it may be configured to work in one of three different ways 1 The circ pump operates continuously 24 hours with the exception of turning off for 30 minutes at a time when the water temperature reaches 3 F 1 5 C above the set temperature most likely to happen in very hot climates 2 The circ pump stays on continuously regardless of water temperature 3 The circ pump will come on when the system is checking temperature polling during filter cycles during freeze conditions or when another pump 15 On Light ML400 some systems are equipped with both a spa light and a fiber optic light however only one can be accessed by this panel Larger panels may be purchased so that both the spa light and fiber optic light can be utilized Depending upon how your spa is equipped and configured the Light button will operate in one of three ways 1 Press the Light button to turn the spa light on and off and to shift between dim and bright settings if your light is dimmable 2 If a fiber optic light with wheel is installed press the Light button once to start the light and wheel press it again to stop the wheel and then again to turn the light off 3 If a fiber optic light without a separate wheel stop is installed press the Light button to turn it on and off Again both a spa light and a
48. erature only during filter cycles The ECONOMY icon will display until mode is changed Pressing Jets 1 while in Economy mode puts the spa in Standard In Economy mode which operates the same as Standard Mode then reverts to Economy Mode automatically after 1 hour Both the STANDARD and ECONOMY icons display in this mode During this time a press of the Mode Prog button will revert to Economy Mode immediately Sleep mode heats the spa to within 20 F 11 of the set temperature only during filter cycles The SLEEP icon will display until mode is changed Standby Mode Pressing Warm or Cool then Jets 2 will turn off all spa functions temporarily This is helpful when changing a filter Pressing any button resets the spa some systems the Jets 1 button will control the pump in otandby Mode Drain Mode In this case press other button to exit Locking the Panel Press Time Jets 1 then Warm within 3 seconds When locked the PL PL O light will light All buttons are frozen except the Time button To unlock the panel press Time Jets 1 then Cool Locking the Set Temperature Press Warm or Cool then Time Jets 1 and Warm within seconds to activate the lock The TL TL O light will light when the set temperature is locked To unlock the set temperature press Warm or Cool then Time Jets 1 and Cool Time When time hasnt been programmed
49. essage Sent To System Board oystem Board Performs Message Sent Back Topside amp Relay Opens Or Closes LED or Icon Turned On or Off Hear Or See Relay Open Close In Most Cases If This Happens There Is No Problem With The Topside Panel Or System Board EXAMPLE SPALIGHT IS NOT WORKING 2 OR 3 EASY STEPS 1 Press Light Button Light LED or Icon Turns ON But Spa Light Is NOT ON Topside amp Board Are Good Check Downstream Light LED or Icon Is NOT ON Topside Or System Board May Be Bad Continue 2 Plug In Spare Topside Panel Easier To Check For Bad Topside Light LED or Icon Now Turns ON Original Topside Is Bad R amp R Topside Panel Light LED or Icon Is NOT ON Original Topside Is Good Do Not Replace system Board Is Bad R amp R System Board 3 Spa Light Is Still NOT ON Check Downstream same Procedure For Other Functions Jets Blower Heater Time Program Mode Etc Diagrams Are On The Following Pages 120 Volt Residential Wiring Schematic with G FCLI House Breaker Box Breaker Box 120 VAC 120 VAC Outside Ground Rod When Probes Are Placed Across Voltage Ov 2 3 4 6 4 7 5 8 9 10 108V 132V 1 3 4 5 4 8 5 6 5 9 6 8 7 8 9 11 10 11 10 Spa System Box 120VAC Service Bottom view of G F C I cLASSG F5 F4 FUSE 3A 250V e J32 J33 Black Hot White White ali E F4 FUSE 250V ba
50. fect on the spa s operation in a variety of ways The control panel may go blank have scrambled messages on the LCD or only a few features will function If the system is getting the proper voltage at TB1 but still doesn t operate then test for a blown power input fuse CHECKING THE SYSTEM POWER INPUT FUSE A Warning These procedures are performed while the system Is powered up and running under peak loads Be careful iasse ie Mil Vr TBI F5 Fuse J32 J33 J34 J35 _____ J36 J37 RED AC o C If your system uses 120V peripheral devices below Measure between the white 1 terminal and F5 power input fuse on the side farthest away from the circuit board edge opposite the F5 silk screen You should see 120 volts If the system is equipped with the additional F6 power Input fuse measure F6 in the same manner You should also see 120 volts If your system uses 240V peripheral devices below Measure between the red B1 terminal and F5 power input fuse on the side farthest away from the circuit board edge opposite the F5 silk screen You should see 240 volts If the system is equipped with the additional F6 power Input fuse measure F6 in the same manner You should also see 240 volts If you determine that there is no voltage at one or both locations then the system power input fuse s need to be rep
51. fiber optic light may be used simultaneously on the EL8000 and EL5000 systems with a different panel If any light is left on it will automatically turn off after a factory programmed time period Ozone optional ML400 most systems the ozone generator if installed runs during filter cycles except when pump 1 is operating at high speed on a non circ system and during clean up cycles On some systems the ozone generator operates whenever the pump runs If your system is configured with the optional ozone suppress feature the ozone generator will turn off for 1 hour any time a function button Jets Jets 2 Blower etc is pressed 29 ML200 240 260 400 Panel Operation cont Clean up Cycle optional ML400 When a pump or blower is turned on by a button press a clean up cycle begins 30 minutes after the pump or blower is turned off or times out The pump and the ozone generator will run for one to four hours depending on the system On some systems you can change this setting see User Preferences section Freeze Protection ML400 If the temperature sensors within the heater detect a low enough temperature then the pump s and the blower automatically activate to provide freeze protection The pump s and blower will run either continuously or periodically depending on conditions In colder climates an optional additional freeze sensor may be added to protect against freeze conditions that may not be se
52. fies otatus Passed system will exit this menu in 30 seconds if no buttons are pressed 31 VL Series Panels For use with VS and GS Systems Time Balboa Warm Blower Light m LM w w VL802D Mode Prog Jets 1 Jets 2 Warm Blower 89 RT d Be DELUXE SYSTEMS VL80ID m ie Phone Plug RJ Type VL VS Connector Balboa v VL702S Blower Balboa Warm oR Se VL70IS Jets 1 Jets 2 Balboa Blower 0 m amp 95 o Ly VL700S STANDARD SYSTEMS hoa Warm Jets Blower Light Heat Vv VL600S 32 eat VL406U B ib J VL406T Blower 9 898 09 8 LE VL404 vty P Balboa Note Bo ae 2 co VL404 and VL403 have red Blower Jets Temp LED s on black background VL403 Blower 280 92 P 5 VL402 VL40 Blower Jets 2 EB ii Light Temp Jets Aux Balboa Blower Jets Temp Light e e VL200 VL240 L260 VL400 DUPLEX SYSTEMS Phone Plug RJ Type VL VS Connector 33 VS GS Panel 300 amp 500 Series and Operation Please refer to the User Guides for additional information 500 Z Series User Guide P N 40789 500 SZ Series User Guide P N 40790 500 DZ Series User Guide P N 40788 300 300F Series User Guide P N 40839 f
53. figuration information Please see Spa Behavior Start up Information for additional information The Priming mode will last for up to 4 minutes and then the spa will begin to heat and maintain the water temperature in the Standard mode You can exit Priming mode early by pressing Warm or Cool Mode Prog This button 15 used to switch between standard economy and sleep modes Press Mode Prog to enter mode programming press Cool to cycle through to desired mode LCD flashes until confirmed then press Mode Prog to confirm selection standard mode maintains the desired temperature Note that the last measured spa temperature displayed 15 current only when the pump has been running for at least 1 minute The STANDARD icon will display until the mode is changed Economy mode heats the spa to set temperature only during filter cycles The ECONOMY icon will display until mode is changed Pressing Jets 1 while in Economy mode puts the spa in Standard In Economy mode which operates the same as Standard Mode then reverts to Economy Mode automatically after 1 hour Both the STANDARD and ECONOMY Icons display in this mode During this time a press of the Mode Prog button will revert to Economy Mode immediately Sleep mode heats the spa to within 20 F 11 of the set temperature only during filter cycles The SLEEP icon will display until mode is changed Standby Mode Pressing
54. filter cycle starts at 8 00 PM and ends at 10 00 PM For non circ systems low speed pump 1 and the ozone generator if installed run during filtration For circulation systems the circ pump and the ozone generator if installed run 24 hours In hot environments the circ pump may turn off for 30 minute periods except during filter cycles At the beginning of each filter cycle all other equipment will run briefly to purge the plumbing Preset Filter Cycles 300F Software v 41 The first preset filter cycle begins 6 minutes after the spa Is energized The second preset filter cycle begins 12 hours later Filter duration is programmable for 1 2 3 4 5 6 7 or 8 hours The default filter time is 1 hour To program press Temp then Jets Press to adjust Press Jets to exit programming Preset Filter Cycles 300 300F Software v 38 first preset filter cycle begins 6 minutes after the spa Is energized The second preset filter cycle begins 12 hours later For 300 series systems filter duration is programmable for 2 4 6 or 8 hours or for continuous filtration indicated by The default filter time is 2 hours For 300F series systems filter duration 15 programmable for 1 2 3 4 5 6 Z or 8 hours or for continuous filtration indicated by The default filter time is 1 hour To program press Temp then Jets Press to adjust Press Jets to exit programming Optional
55. ime you change DIP Switches or Software Configuration Settings that affect parameters the user can change any filter settings set temperature default Celsius vs Fahrenheit 12 hour vs 24 hour time reminders suppression etc you must reset Persistent Memory for your DIP Switch or Software Configuration Settings changes to take effect You should also reset Persistent Memory after loading a new file into a board using the ESM purchased seperately To reset Persistent Memory Power down SetA12 ON See illustration below Power up e Wait until or PRIMING MOJE is displayed on your panel Note If FF E appears see section below Set A12 OFE this can be done safely with power on if you use 4 non conductive tool such as a pencil to push the switch back to the OFF position Otherwise power down before setting 12 OFF Power up again if you powered down in the previous step For all other power ups leave A12 OFE About Persistent Memory and Time of Day Retention This system uses memory that doesn t require a battery to store a variety of settings What we refer to as Persistent Memory stores all the User Preferences as well as all the filter settings the set temperature and the heat mode Persistent Memory is not used for Time of Day Time of Day needs to be kept running not just stored while the power is off so a separate Real Time Clock feature on all models except the EL1
56. laced Only use a fuse of the same type and amp rating when you replace any of these fuses Elite System Measure fingers 5 and 6 of the circuit board You should see either 120V or 240V depending upon the system configuration If you determine that there is no voltage at fingers 5 and 6 then the system power input fuse needs to be replaced his fuse is located in the large fuse block Inside the system box his configuration utilizes a 30A time delay fuse Terminal Block 1 amp F5 Fuse on VS500Z Board TB1 Marking on Board 19 Diagnosing M7 Topside Control Panels cont NOTE FORALL SYSTEMS In each situation the most likely reason for the system power input fuse to blow is a pump problem However on occasion a blower problem may also cause this fuse to blow if a 10A blower fuse is not built in Once the power input fuse has been changed e Probe the red wire and the white neutral wire Again voltage must be between 108 and 132 V e Check the voltage between the black and red wires again Acceptable voltage range is between 216 and 264 V THESE READINGS SHOULD BE TAKEN UNDER PEAK LOAD CONDITIONS Important If the voltage is not in the acceptable range call an electrician or the local electric company to diagnose the problem TO DETERMINE THE CAUSE OF A BLOWN POWER INPUT FUSE Perform the following sequence of tests Test the System e urn the power off e Besure to replace the system
57. le begins 12 hours later Filter duration is programmable for 2 4 6 or 8 hours or for continuous filtration indicated by FE The default filter time 15 2 hours To program press Temp then Jets 1 Press to adjust Press Jets 1 to exit programming For non circ systems low speed pump 1 and the ozone generator if installed run during filtration For circulation systems the circ pump and the ozone generator if installed run 24 hours In hot environments the circ pump may turn off for 30 minute periods except during filter cycles At the beginning of each filter cycle all other equipment will run briefly to purge the plumbing Preset Filter Cycles 500SZ The first preset filter cycle begins 6 minutes after the spa Is energized The second preset filter cycle begins 12 hours later Filter duration is programmable for 2 4 6 or 8 hours or for continuous filtration indicated by F zL E he default filter time is 2 hours for non circ systems and 4 hours for circ systems To program press Warm or Cool then Jets 1 Press Warm or Cool to adjust Press Jets 1 to exit programming In hot environments the circ pump may turn off for 30 minute periods except during filter cycles At the beginning of each filter cycle all other equipment will run briefly to purge the plumbing Preset Filter Cycles 500DZ The first preset filter cycle starts at 9 00 AM and ends at 10 00 AM The second preset
58. ly When set to Clean up Cycles are disabled When set to through the number indicates how many hours each Clean up Cycle will run Hd Dolphin Address When set to no addressing is used Use this setting for a Dolphin or for a Dolphin Il which is set for no address which is the Dolphin factory default When set to 1 through Hat the number is the address see your Dolphin manual for details Editing User Preferences View the setting The left two characters before the decimal point tell you what setting youre viewing or editing the right most character after the decimal point tells you the value of that setting for example for Yes or for No If the value is flashing youre editing it If the value is not flashing youre just viewing it Press Jets 1 to switch editing of the value on flashing or off not flashing Once youre editing the value it s flashing use the Cool or Warm buttons to change the value to the one you want After you change the value you must press Jets 1 again to stop the flashing before the change will register and before you can view or edit another setting If you dont interact with the menu for more than 30 seconds It may time out If you press Light to back out of the menu or pause long enough for it to time out while a value was flashing the changes you were making to that setting are not remembered But
59. ments Press Warm or Cool to stop the time from changing Press Time to confirm MODE PROG Mode 500Z e Depending on system configuration mode changing may not be available and will be locked in Standard Mode e Mode is changed by pressing Temp then Light e STANDARD Mode maintains set temperature 5 will be displayed momentarily when you switch into Standard Mode e ECONOMY Mode heats the spa to the set temperature only during filter cycles Ec will display when water temp is not current and will alternate with water temp when the pump 15 running e SLEEP Mode heats the spa to within 20 F 10 C of the set temperature only during filter cycles 52 will display when water temp 15 not current and will alternate with water temp when the pump 15 running Mode 500SZ e Mode is changed by pressing Warm or Cool then pressing Mode e SIANDARD Mode maintains set temperature Ed will be displayed momentarily when you switch into otandard Mode e ECONOMY Mode heats the spa to the set temperature only during filter cycles Een will display when water temp 15 not current and will alternate with water temp when the pump is running e SLEEP Mode heats the spa to within 20 F 10 C of the set temperature only during filter cycles 5 P will display when water temp is not current and will alternate with water temp when the pump is running 35 VS GS Panel 300 8 500 Series and Operation cont
60. nges the time by 1 minute Cool Warm Or Each press changes Select minutes by pressing the time by 1 minute Cool to exit the time setting procedure and enter the optional filter cycle programming Exits programming on some EL1000 and some EL2000 systems Press Mode Prog Time Press to exit programming ML700 Panel Operation Diagnostic Messages section for the ML700 is unique Refer to the User Guide for additional information User Guide for panel ML700 is 40520 99 Initial Start up When your spa Is first actuated It will go into Priming mode after displaying some configuration information Please see Spa Behavior Start up Information for additional information The Priming mode will last for up to 4 minutes and then the spa will begin to heat and maintain the water temperature in the Standard mode You can exit Priming mode early by pressing Warm or Cool Mode Prog 00 This button Is used to switch between standard economy and sleep modes Press Mode Prog to enter mode programming press Cool to cycle through to desired mode LCD flashes until confirmed then press Mode Prog to confirm selection otandard mode maintains the desired temperature Note that the last measured spa temperature displayed is current only when the pump has been running for at least 1 minute The STANDARD icon will display until the mode Is changed Economy mode heats the spa to set temp
61. nsed by the standard sensors Auxiliary freeze sensor protection acts similarly except with the temperature thresholds determined by the switch See your dealer for details Locking Features ML400 If this panel is used as the main panel locking features Will not be available If this panel is used as a remote or additional panel it will lock when the main panel is locked To unlock this panel unlock the main panel In the same way the set temperature can be locked and unlocked by a main panel When the set temperature Is locked it cannot be changed from either panel Preset Filter Cycles ML400 On all systems the pump and the ozone generator will run during filtration At the start of each filter cycle the blower will run briefly on its highest speed to purge the air channels he lowest speed of any other pumps and the mister will also run briefly some circ systems pump 1 may also run for the duration of the filter Note This panel cannot be used to program filter cycles for systems that are programmed by time rather than by duration For these systems a larger panel is needed and the following description does not apply The first filter cycle day begins 6 minutes after the spa is powered up second filter cycle night begins 12 hours later Filter duration is programmable for 1 12 hours F 30 F ig The default filter duration can vary from system to system lo program press then
62. ode X 1500 551 554 This button is used to switch between Standard Economy and Sleep modes Press Mode to enter mode programming press Cool to cycle through to desired mode LCD flashes until confirmed then press Mode to confirm selection Sleep mode heats the spa to within 20 F 11 of the set temperature only during filter cycles 54 P will appear on the display until mode 15 changed Standby Mode Pressing Cool or Warm followed by Blower or Jets 2 or Aux will turn off all spa functions temporarily This is helpful when changing a filter Pressing any button exits Standby mode On some systems the Jets 1 button will control the pump in Standby Mode Drain Mode Then press any other button to exit System reverts to previous mode after 1 hour 24 Cool Warm Jets 1 Press the Jets 1 button once to turn pump 1 on or off to shift between low and high speeds if equipped If left running the pump will turn off after a time out period he pump 1 low speed time out on some systems may be as long as 4 hours non circ systems the low speed of pump 1 runs when the blower or any other pump 15 on It may also activate for at least 1 minute every 30 minutes to detect the spa temperature polling and then to heat to the set temperature if needed depending upon mode When the low speed turns on automatically it cannot be deactivated from the panel however the high speed may be st
63. ol panel is working properly but a pump blower or other device does not activate when its panel button is pressed further diagnosis is easily accomplished with the Balboa Quick Check which is designed to test output voltage on a variety of Balboa systems The following system outputs can be tested using the Balboa Quick Check 120 VAC or 240 VAC 2 speed pump 120 VAC or 240 VAC 1 speed pump 120 VAC or 240 VAC blower with or w o variable speed 120 VAC or 240 VAC ozone generators 12 VAC spa light 120 VAC spa light with Spa Light Adapter 12 VAC perimeter light with Perimeter Light Adapter The Balboa Quick Check Test Kit is especially useful for testing variable speed blowers and dimmable spa lights Because these outputs use a device on the circuit board called a triac no voltage can be measured unless a load exists The Quick Check not only supplies a small load but also indicates if voltage 15 present 4 prong connector 15 used to test pumps blowers ozone generators and by using the Spa Light Adapter 120 VAC spa light output The 2 prong connector Is used to test the output for the 12 VAC spa light Also included in the kit is a Perimeter Light Adapter which can be used to test the 12 VAC perimeter light output Balboa QuickCheck Part No 70002 40 Turn off the power at the house breaker box Unplug the device in question and plug the Quick Check In its place
64. or proper reconnection of wires insulated copper wire equivalent in size to the circuit conductors supplying this equipment but no smaller than 12 AWG A Safety Tips e Keep children and pets away e aware of your surroundings Standing in water while repairing a spa puts you at serious risk e Avoid working in cramped or crowded conditions e Consider placing a padlock on the service panel to lock out anyone who might power up the system Ground in System Enclosure Troubleshooting Keep in mind that a majority of G F C I tripping problems be attributed to incorrect wiring G F G I troubleshooting usually finds the problem IF WIRING IS VERIFIED Check to see if the proper G F C I is installed Check the label in the system box near TB1 to determine the maximum amperage draw for the system Be sure the is rated for more amperage than the system will draw For a 240 V dedicated system a 2 pole G F C l with no load neutral is acceptable For a 120 240 V system the must include a load neutral out If the white load neutral wire is routed from the neutral bar directly to in the system box then the G EC l will trip when a 120 V device is activated For a detailed wiring checklist please review the previous segment of this manual on proper G F C l wiring or the manufacturer s instructions If the wiring is correct and the G F C I
65. or systems with software V38 only 300 300F Series User Guide P N 40887 for systems with software v41 only 300 300 5007 Series Panel Warm Cool Mode 500SZ Series Panel Warm Cool Mode Prog Time U e UU TA AD dl deo d deo A V v W 500DZ Series Panel Initial Start up Your spa will enter Priming Mode when it is energized During Priming Mode press Jets button s repeatedly and be sure all pumps are free of air Priming Mode lasts less than 5 minutes Press to exit After Priming Mode the spa will run in Standard Mode see Mode section some panels may not have a Temp button On these panels the Set Warm or Cool buttons are used The pump responsible for heating and filtration pump 1 low speed on non circ system or the circ pump on circ systems will be referred to simply as the pump In multi button sequences if the buttons are pressed too quickly in sequence they may not register 34 144 Note Button shapes labels vary Blower Light Note Button shapes and labels may vary 1 um mdr SET HEAT Blower Light 72 090 EU E os 808908 w w qo Note Button shapes and labels may vary TEMP CONTROL 80 F 104 F 26 C 40 C The last measured water temperature Is constantly displayed The water temperature displayed 15 curren
66. peed pump comes on when the system calls for heat or when the system goes into a filter cycle the pump is most likely wired backwards Verify that the black low speed amp red high speed wires are not switched in the amp connector or the pump itself Always check to make sure all devices are plugged into the proper location NOTE f the spa light output is not detected with the Balboa Quick Check be sure to check continuity of the light fuse on the circuit board Check sensor wires for cracks or damage that may indicate the presence of a rodent Inspect the connections of both sensors on the circuit board plugs must be clean If the sensors are not totally failing but are showing excessive 2 F 1 0 C or more difference between the two sensors when not heating a possible cause of on SnS SENSOR SYNC HL HFL HTR FLOW LOW and LF LOW FLOW messages do the following Note which sensor 15 reading consistently higher A vs or t vs Unplug the two sensors from the circuit board and exchange their positions 1 6 plug the one that was in the Sen A Jack into the Sen B jack and vice versa Press a panel button if any stray faults appeared during the process Stray faults are normal when sensors are unplugged then plugged back in while the system is running Testing the Sensor Set Within a minute or so see if the same or other sensor is now reading consistently higher If the same sensor A vs
67. ps the temperature rise small and short Abnormal water flows or lack of water will produce a large and or long temperature rise and the system faults in that situation At this point the heat indicator on the panel may appear to shimmer or dim on some panels this may be less obvious from certain angles and more obvious from other angles or in different lighting e fthe dry fire test has passed heating turns back on to heat the spa heat indicator on the panel returns to solid e During spa heating a difference between the sensors of 2 F 1 0 C or perhaps 3 F 1 5 C at least with 4 6kW 240V heaters is considered normal A significantly higher difference however is usually indicative of a flow problem and will cause a fault which disables the heating for at least a minute and then restarts the whole above process 15 Diagnosing 7 Topside Control Panels Panel messages are a quick clue toward solving a variety of problems Here are the most common messages and what they mean PRELIMINARY PANEL CHECK e f the problem is not obvious look on the topside control panel for diagnostic messages If no messages are seen run through all spa functions and note any inconsistent operation e Most error messages are stored in the fault log view the fault log the spa must be in test mode and the spa light must be turned on Once you have determined that proper voltage is running through the cir
68. rare cases usually warmer climates the circulation pump may also cause overheating MOST PROBABLE OVERHEATING CAUSES INSPECT THESE FIRST e Check slice or ball valves Make sure that they are open Make sure the correct pump is installed Clean the filter skimmer if there is any blockage Check heater element alignment Check for debris on the heater element In extremely hot weather check for proper cabinet ventilation e sure the temperature sensor is fully inserted into the sensor fitting on the heater e Check for excessive filter duration NOTE common programming mistake is overlapping filter times that may cause the spa to filter continuously e Check the water level e Check the water temperature with an accurate temperature thermometer Remove the spa cover and allow the water to cool to below 108 F Adding cool water may be necessary Touch any button to reset the system If the water is still hotter than the set temperature press the blower button if applicable to cool the spa If the Problem Recurs test the Sensor Set THE PANEL DISPLAYS SAL SAA SHAH SENSUR A SERV ILE THE PANEL DISPLAYS Gh Sab SAE or CENSOR H o SERY ILE ROY This indicates that the spa has shut down due to an open or faulty sensor If the problem recurs test the sensor set See Testing the Sensor Set NOTE rare cases rapid system overheat causes sensor error messages Be sure to r
69. re you touch any wiring e Once the power is off carefully examine all wires for cuts or defects CLASSG FUSE30A F5 A SYSTEM BOX WIRE GAUGE CHECK When inspecting the wiring for any control system note that connections for the incoming wires are clearly labeled at the main terminal block e 30 service minimum ten gauge copper wire e 40A service minimum eight gauge copper wire e 50A service minimum six gauge copper wire These wires must connect the house breaker box through the local disconnect to the main terminal block he wiring diagram inside the system box shows the main terminal block as B1 IMPORTANT Using non copper wire can be dangerous and also can be the cause of a spas malfunction If non copper wire Is used at any point we do not recommend servicing the spa until an electrician replaces it with the proper gauge copper wire IMPORTANT his service must be single phase Any abnormal volt age reading requires an electrician Do not attempt to fix these types of problems yourself High voltage can seriously injure or kill 14 Total Ampere Rating of Minimum wire size Ampere Rating of Power System Use Copper ONLY G F C l Circuit breaker with 90 C insulation 0 Ato 16A 12 AWG 20 16 Ato 20A 10 AWG 25 20 Ato 24 A 10 AWG 30 24 Ato 28 A 8 AWG 39 28 A to 32 A 8 AWG 40 32 A to 36 A 6 AWG 45 36 A to 40 A 6 AWG 50 Spa Behavior St
70. st must occur to allow proper spa function Within 1 to 7 days after startup the spa will trip the G F C I to test it The number of days is factory programmed The G F C I must be reset once it has been tripped After passing the G EC I Trip Test subsequent G F C I trips will indicate ground fault or other unsafe condition requiring the power to the spa to be shut off G F G I Trip Test Procedure ML400 The installer can cause the G FC I Trip Test to occur sooner by initiating it with the following button sequence Press Temp then Jets then Light Each press must be within 3 seconds of the previous press Press the Temp button repeatedly until is displayed Press Jets to select it Press the Temp button until is displayed Press Jets to initiate the Trip Test The G EC I should trip within several seconds and the spa should shut down If it does not shut down the power and manually verify that a G F C I breaker is installed and that the circuit and spa are wired correctly Verify the function of the G F C I with its own test button Restore power to the spa and repeat the G F C I Trip Test Once the G F C I is tripped by the test reset the G F C l and the spa will operate normally from that point You can verify a successful test by navigating to the EFE item as described above pressing Jets and then pressing the Temp button until you see 952 The code signi
71. t only when the pump has been running for at least 2 minutes On panels with a single Temp or Set button to display the set temperature press the button once lo change the set temperature press the button a second time before the display stops flashing Each press of the button will continue to either raise or lower the set temperature If the opposite direction Is desired allow the display to revert to the current water temperature Press the button to display the set temperature and again to make the temperature change in the desired direction panels with Warm and Cool buttons to display the set temperature press Warm or Cool once To change the set temperature press a temperature button again before the display stops flashing Each press of Warm or Cool will adjust the set temperature After three seconds the display will stop flashing and begin to display the current spa temperature JETS Jets 12007 500DZ 500SZ Series Press Jets 1 to turn pump 1 on or off and to shift between low and high speeds if equipped The low speed will turn off after 4 hours High speed will turn off after 15 minutes Low speed may run automatically at times during which it cannot be deactivated from the panel but high speed may be operated Jets 2 Jets 3 Blower If equipped Press the corresponding button once to turn the device on or off The device will turn off after 15 minutes Pump 2 ma
72. the icon flashes Time settings on EL1000 and some EL2000 systems are not preserved in the event of power loss time will have to be reprogrammed upon each power up LIC 30 3k zi Setting the Time Once the spa has been properly connected the first time every power up on the EL1000 and some EL2000 systems notice the TIME icon appearing on the screen Time Press then Mode Prog Warm Each press changes Select the hour by pressing 4 0 r by 1 minute Press to enter Mode Prog Warm Dr O to exit the time setting procedure and enter the optional filter cycle programming Exits programming on some EL1000 and some EL2000 systems Each press changes Select minutes by pressing the time by 1 minute Press e Mode Prog Time Press to exit programming 23 ML550 551 554 Panel Operation Please refer to the following User Guides for more detailed information ML551 ML554 User Guide P N 40632 99 ML 550 User Guide P N 40569 99 Mode WW EM 02 Jets 2 Ballioa ML550 Cool Warm ML500 551 554 Press the Cool or Warm button once to display the set temperature Each time either button is pressed again the set temperature will increase or decrease depending on which button is pressed After three seconds the LCD will automatically display the last measured spa temperature M
73. the same way e f the amperage draw for each device is within manufacturer s specifications the problem could be a nuisance spike in the pump or water in the blower NOTE hese slow blow fuses are not always discolored when blown Always test continuity of a fuse with an ohmmeter NOTE Miswiring of the spa is the most common reason for this fuse to blow However a lightning strike in the area Is a possible though less likely cause of the failure ML Series Panels For Use with EL and GL Systems Time Warm Jets 1 Jets 2 Jets 3 Option ML900 i Invert Fiber i Light Blower Light Balhoa ow Es 4 p pes 4 j Mode Prog Jets 2 Molex Type Connector ML700 ML554 ML553 Mode Balboa Warm X ioe on 3 LL E Jets 1 Jets 2 Blower 551 P gt SUE Balboa UC 0 gt lt M Fe CN T 16451 Jets2 Blower Light Mode ML550 Heat m E S CO Jets Aux Balboa Temp Light ML400 Aux Temp Light Balboa Jets Aux 2 VEE Ballioa Jets Aux ML200 ML240 ML260 21 ML900 Panel Operation Diagnostic Messages section for the ML900 is unique Refer to the User Guide for additional information User Guide for panel ML900 is 40568 99 Initial Start up When your spa Is first actuated it will go into Priming mode after displaying some con
74. ting the Sensor B jack is not working Sensor Set Page 41 CAH Sanitizer is high Remove spa cover and allow sanitizer to dissipate SANI HIGH Sanitizer is low Add sanitizer according to manufacturer s instructions Gh H Standby Mode has been Press any button except Jets 1 to leave Standby activated by pressing a Mode and return to normal operation button combination on the user panel The spa is operating in Operates the same as Standard mode then reverts to Standard in Economy Mode Economy mode after 1 hour Press Mode to switch directly to Economy mode SENSOR A Spa is shut down 1 The Test sensor and replace if bad Please see Testing the SERVILE sensor that is plugged into the Sensor Set Page 41 Sensor jack is not working 1 On some systems even when spa is shut down some equipment may occasionally turn on to continue monitoring temperature or if freeze protection is needed 2 Please see the User Manual of the specific panel that the Reminders need to be suppressed 3 This is a Reminder Message Note All Messages may not appear on your panel 47 Panel Message Reference Guide cont GENSOR H SERVILE RHI SENSOR SYNE i Le l 1 Z1 BA TEMP LMT B7TANHIHY MOTE Spa is shut down 1 The sensor that is plugged into the Sensor B jack is not working Sensors are out of balance If this is alternating with the temperature it may just be
75. ton will control the pump in Standby Mode Drain Mode In this case press any other button to exit System will revert to previous mode after 1 hour Jets ML400 Press the Jets button once to turn pump 1 on or off and to shift between low and high speeds if equipped If left running the pump will turn off after a time out period The pump 1 low speed time out on some systems may be as long as 4 hours n non circ systems the low speed of pump 1 runs when the blower or any other pump 15 on It may also activate for at least 1 minute every 30 minutes to detect the spa temperature polling and then to heat to the set temperature If needed depending upon mode When the low speed turns on automatically it cannot be deactivated from the panel however the high speed may be started Jets 2 optional on some systems ML400 If your system has a second pump but your panel does have a Jets 2 button use the Aux button to control pump 2 Press the Jets 2 button once to turn pump 2 on or off and to shift between low and high speeds if it is a two speed pump If left running the pump will turn off after a time out period Blower optional on some systems ML400 If your system has a blower and only one pump but your panel does not have a Blower button use the Aux button to control the blower 1 speed operation on off 2 speed operation med hi off or 3 speed operation lo med hi off If left on the blow
76. uide Message Temperature not current Economy or Sleep mode Configuration error Spa cannot start up CHANGE As needed 3 MINERAL CARTRIIGE EHEEK FH Every 7 days 3 Every 7 days 3 Mieaning Frequency Action Required In Economy or Sleep mode the pump may be off for hours outside a filter cycle If you wish to see the current spa temperature either switch to Standard mode or turn Jets 1 on for 2 minutes Please see Diagnosing Topside Control Panels Page 16 Please see Diagnosing Topside Control Panels Page 16 Install new Mineral cartridge Reminder Suppress in User Preferences 2 Test and adjust pH chemical levels per manufacturer s instructions Reminder Suppress in User Preferences 2 Test and adjust sanitizer chemical levels per manufacturer s instructions Reminder Suppress in User Preterences 2 FAIL Firmware install problem Contact Balboa if message appears on more than one power up CLEAN COVER Every 180 days 3 Every 30 days 3 CLEAN FILTER LLINF IDG ERROR Firmware install problem Inadequate water detected in heater ML Panels 21 VL panels Possible inadequate water poor flow or air bubbles in de tected in the heater Spa is shut down for 15 minutes TRAIN WATER Every 90 days 3 System configured incorrectly Menu panel displays errors Clean and condition cover per manufacturer s instructions Remind
77. ule out possible situations like no flow or no water THE PANEL DISPLAYS Gn GAS SENSOR SYNE This indicates that the sensors are out of balance If alternating with temperature it may just be a temporary condition If flashing by itself spa is shut down If the panel also displays Service Req spa is shut down If the spa shuts down due to this error one or both of the sensors are probably reading several degrees off If the problem recurs test the sensor set THE PANEL DISPLAYS iT LE or LULU WATER Indicates the sensor detects a possible freeze condition his Freeze Condition message does not appear on M software showing a Software Version ID of 01 or greater This Is a normal spa function no further action Is necessary When either sensor reads below 40 F the system provides freeze protection It automatically activates the pump and the heater if necessary to circulate the water and warm the plumbing he equipment stays on until the sensors detect that the spa temperature has risen to within 15 F of the set temperature other pumps and the blower will purge for 30 seconds to 2 minutes at the end of the freeze condition If pump 1 was turned on due to this reason alone this message will appear for up to two minutes right after very cold water 15 detected NOTE Internal freeze protection only functions when there Is proper power running to the spa and the control system Is operation
78. ven when spa is shut down some equipment may occasionally turn on to continue monitoring temperature or if freeze protection is needed 2 Please see the User Manual of the specific panel that the Reminders need to be suppressed 3 This is a Reminder Message Note All Messages may not appear on your panel w J Every 180 days 3 Clean amp condition cover per manufacturer s instruc tions Reminder Suppress in User Preferences 2 rud r Every 90 days 3 Drain and refill spa per manufacturer s instructions Reminder Suppress in User Preferences 2 HH Every 7 days 3 Test and adjust pH chemical levels per manuf instruc tions Reminder Suppress in User Preferences 2 1 Every 7 days 3 7 1 E Test and adjust sanitizer chemical levels per manufacturer s instructions Reminder Suppress in User Preferences 2 ree Hardware failure Contact Balboa RIC FAILURE Every 30 days 3 Test amp reset RCD per manufacturers instructions 2 Every 180 days 3 Clean and condition wood per manufacturer s instructions 2 Spa is shut down 1 The sen If the problem persists contact Balboa May appear sor that is plugged into the temporarily in an overheat condition See Testing the Sensor A Jack is not working Sensor Set Page 41 Spa is shut down 1 The sen If the problem persists contact Balboa May appear sor that is plugged into the temporarily in an overheat condition See Tes
79. y be two speed on some systems some systems use this one button to control two devices first button press will activate one device Press again to have both devices active Press again to turn off the first device only Press one more time to turn both devices off Jets 300F Software v 41 Press Jets to turn the pump on or off and to shift between low and high speeds if equipped If left running the pump will turn off after a preset length of time which on some systems may be as long as 2 hours for low speed Low speed may run automatically at times during which it cannot be deactivated from the panel but high speed may be operated The ozone generator if installed will activate anytime low speed is running Jets 300 300F Software v 38 Press Jets to turn the pump on or off and to shift between low and high speeds if equipped The low speed will turn off after 4 hours High speed will turn off after 15 minutes Low speed may run automatically at times during which it cannot be deactivated from the panel but high speed may be operated The ozone generator if installed will activate anytime low speed is running Q LIGHT Press Light to operate the spa light Turns off after 4 hours 69 SETTING THE TIME OF DAY When the spa is first powered up the words SET TIME will flash on the display Press Time then Mode Prog then Warm or Cool The time will begin changing in one minute incre

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