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I Commander Manual

1. own station 4 0ffhook LL 1 x A A A saton in reas 2g Eed E headsetm ode on Ine 2 I Jm 12 CG 2 Ine 3 on exclusive hod atthis station AT message wat L3 gt f 11 3 fom sin 3 this station taking B4 on lne 4 SS 0 4 nightm ode Mie 5 Stn 5 onDND aea REC ALL ee m EE E HO ID ten PER Stn 6 unplugged DND actwated i a E on this saton N y 7 ie this sin taking RED AL Y 4 5 osas erie iS incom ing speaker handset_ VO L NT ie byst e 4 intercom cal tansn isbn _ IMUTE AA HF GL handsfree m uted activated HE lt g flashing A steady Page 1 6 Commander i System User Guide Issue 2 Page 1 7 2 Answering Calls Answering Calls Intercom Calls Internal Paging Calls Announcements can be made through the speakers of idle keystations To Answer Intercom Calls Ringing at Your Keystation pre programmed to receive paging calls e Hear the intercom ring signal To Answer A Paging Call The flashing icons below indicate an intercom call from station number 8 e Hear the paging call through keystation speaker e Lift the handset or to answer in handsfree press HF GL INT or the DSS key of the calling station Gs e INT Stn 8 ringing HF GL
2. Location a 5 A A Eo gt ASS No 200 Haste Masteri 222 term ohm I 22 Standard 2 o00 000 2232 222 FE ae eyo fi 2 _ o Standard 3 E ohm Poe a E esa Standard 4 222 222 222 38 822 232 Yo JB PEN Mm 200 Standard 5 ohm Standard 6 Mi a Standard 7 SS E Standard 8 233 eee EES AFU 1 AFU H 200 ohm Bus Wiring Rules Star Wiring Rules Basic Star Extended Star Maximum bus length 200 metres Master Station Number Master station number 1 located Master station number 1 located Terminations 100 ohms at ends 1 Position within 60 metres of star centre within 10 metres of star centre of the bus only 2 terminations only Termination 200 ohms on the end of every 200 ohms on the end of every No more than four branch longer than 10 metres branch longer than 10 metres ae See Note 1 See Note 1 keystations AFUs within any 15 metre segment of cable Max number of branches g 9 Master stations can be anywhere Min number of branches 2 See Note 2 2 See Note 2 on the bus longer than 10 metres Max branch length 60 150 Total sum of all branches See Note 3 Maximum 400 metres Max number of units per 2 2 branch Max number of units 4 4 w
3. gt 7 E J00000000 bho bboo bob Pp pangpang bob boob bo QOD System Bus AFU NU oPpppppppE oobooboooo 00 00 00 COR Commander i Product Service Manual Issue 2 Page 1 5 Introduction to the Commander i Keystation Diagram LINE Keys To access external lines Unused line keys can be programmed as one touch speed dial keys FUNCTION Keys RECALL Key To send a hookflash to the line HOLD Key To put an active line call in common or exclusive hold DND Key Do Not Disturb To block all audible signals from incoming calls REDIAL Key e To automatically redial the last number dialled e To select one of four ring tones whilst keystation is ringing VOL Key To adjust the speaker handset and ringing volume MUTE AA Key e To mute the built in handsfree and handset microphone during a call e To activate intercom Automatic Answer HF GL Key To activate handsfree speaker and group listening facilities INT Key To make an intercom call ICON Display This provides a display of system activities as well as the status of the keystation For more info
4. Standard 8 ppppoppppp 0000006600 AFU AFU 2 Basic Star i MMD Extended Star Master Station Number 1 Position Master station number 1 located within 60 metres of star centre Master station number 1 located within 10 metres of star centre Termination 200 ohms on the end of every branch longer than 10 metres See Note 1 200 ohms on the end of every branch longer than 10 metres See Note 1 Max number of branches 8 9 Min number of branches 2 See Note 2 2 See Note 2 longer than 10 metres Max branch length 60 150 Total sum of all branches See Note 3 Maximum 400 metres Max number of units per 2 2 branch Max number of units 4 4 within 10 metres of star Note 1 If two units are connected on a branch then only the end unit is terminated Note 2 There must be at least two branches longer than 10 metres Note 3 If there are 8 branches at 60 metres the total length is 480 m 8 x 60 m 480 metres Commander i Product Service Manual Issue 2 Page A 3 Installation Summary Programming Summary Sheet Administration Programming 02a System Speed Dial 02a System Speed Dial 03a PSTN Line Access Day Night Station Number Station Number 6 7 8 1 Semi restricted incoming calls only 2 Unrestricted Night Station Number 1 Barred ISD 2 Barred ISD 3 Barred
5. A B A B Station 9 J L Station Station Station 0 The Default setting is Not Applicable e Press i to display the gt prompt e Dialup to three characters as per the following table Press another digit eg 6 to register a blank Page 4 18 Programming Character Position Answering Machine Door Station External Paging e Press i to confirm The new settings are displayed For setting fax switch operation the answering machine and facsimile machine must be connected to the same AFU with the answering machine connected to extension A of the AFU and the facsimile machine connected to extension B of the AFU Door station External paging interfaces must be connected to extension B of the AFU Example 1 To set up a fax switch on AFU 1 only available on i AFU and a door station on AFU 2 then the following is programmed MS ALA EA Example 2 To set up only a door station external paging interface on AFU 1 then the following is programmed C EEN EA 14i Interdigit Time Out This is the time out that defines the end of dialling to the outside line from a telephone set connected to an AFU When this time has elapsed in case the external line is decadic the external dialling is stopped and Commander i Product Service Manual Issue 2 Page 4 19 Programming 15i Timer Door Opener 16i Type Door Opener Page 4 20 the AFU becom
6. 2 To door unlock White SD22127 eo 3 Blue Green not connected Green I I Orange I OJO OJO O ODIO Safety Warnina The wiring between the Door Unlock Interface contacts and the door mechanism must not share the same cable as the door station or anv other White 5V telecommunications wirina Installation e Cut the connector from the Plugpack and remove 25 mm from the outer sheath e Strip 10 mm of insulation from the red and green wires of the Plugpack join together and connect to the red wire of the Door unlock Interface Unit e Strip 10 mm of insulation from the brown and yellow wires of the Plugpack join together and connect to the black wire of the Commander i Product Service Manual Issue 2 Page 3 25 Hardware Installation External Paging Page 3 26 Door unlock Interface Unit e Connect the white 5V and blue OV wires of the Door Unlock Interface Unit to the AFU door unlock terminals as per the diagram Note that the connections are polarity sensitive e The orange and green wires for the Door Unlock Interface Unit are not used for this application After installation the correct operation of the door unlock interface can be tested When the door unlock is idle not operated e The Door Unlock Interface LED is OFF e The output between contacts 2 3 is open e The output between contacts 1 3 is short When the door unlo
7. Int Paging e Lift the handset or to answer in handsfree press HF GL INT or the DSS key of the calling station z The icons show a paging call coming from station number 8 Automatic Intercom Answer Door Station Calls To Set Your Keystation For Automatic Intercom Answer A MMMM e Press MUTE AA while the phone is idle to activate the automatic To Answer A Call From The Door Station answer intercom facility e Hear the door station chime HF GL Upon receiving an incoming intercom call the keystation automatically answers and two way speech is established in handsfree mode One beep is heard from the speaker before the speech path is connected e Lift the handset and speak e Press RECALL to activate the door opener Door station calls will only chime at keystations programmed to receive them Page 2 2 Commander i System User Guide Issue 2 Page 2 3 Answering Calls External Calls To Answer An External Call e Hear the incoming ring signal e Lift the handset of the ringing station or lift the handset and press flashing line key of another station The icon shows an incoming call on line 1 PSTN System 7 Line 1 ringing Each station can be programmed to have an instant ring delayed ring or no ring signal for any of the available lines
8. 10 TELSTRA IN CONFIDENCE A A Station J Station Station Station 0 Item not Addressed by the Release of the Commander 1 It has been discovered that the Last number Redial facility does not work for the first number dialled on a new system installation or if the power is lost to the Master station number 1 after installation it will work after a short period of time or after another phone number is dialled Note This is a minor problem and will be addressed at the first available opportunity in the future Retrofit and Upgrade Procedures There is now an extensive retrofit procedure underway to replace all Phase 2 Master stations to address the known problems associated with this version of software Telstra and the Manufacturer Alcatel are replacing all Phase 2 stations from the field all customer sites with Phase 2 Installations have been identified using S Plus and these sites will all be replaced as soon as possible at no charge to the Customer or Telstra This will increase the Install workload in the short term but will reduce Maintenance visits and improve product reliability in the long run This will leave us with
9. e Attach the front assembly to the rear cover and replace the top retaining screw To programme the system for external paging operation refer to Installation Programming 131 Devices Fax Answering Machine Door Station Commander i Product Service Manual Issue 2 Page 3 27 Hardware Installation System Initialisation Cabling Check e Ensure that the system bus is correctly cabled and terminated to the keystations and AFUs e Ensure that the external lines are correctly cabled and terminated to the master stations e Ensure that the system options are correctly cabled and terminated Station Numbering e Switch on the plug packs for each keystation e Connect the BUS and external line cords of the Master station to the system bus and external line terminal sockets respectively e Assign station number to the first master station e After powering up the display will show Master If this is not displayed carry out a Memory Clear operation as described in the following pages e Press DSS1 and the station will become Master station number 1 e Ifthe second Master is needed repeat the four steps above pressing DSS2 to designate Master station number 2 e Start connecting the Standard stations one at a time giving each a different identity Do this by pressing the appropriate DSS key WARNING If you allocate the same identity to more than one keystation they will not work correctly You
10. oooocnnnccnnocononncnooncnonncnnncnnnno nan nc conc cannccnnncnnnos 09a Ring Mod PSTN ccecocins tots 10a Remote Report 11a Serial Number 12a Old A bed pace iiki erekin inoen ne NER ERS ENS RENAR ER FOR SAFETY REASONS COMMANDER i MUST BE INSTALLED BY AUTHORISED SERVICE PERSONNEL IN ACCORDANCE WITH AUSTEL TS009 STANDARD Commander i System User Guide Issue 2 Table of Contents ii 1 Getting To Know Your Commander i Keystation Diagram 13 3 14 4 RECAM 5 HOID 6 MUTE AA HF G L IM p Page 1 2 Key Description DLINE Keys To access external lines Unused line keys can be programmed as one touch speed dial keys C FUNCTION Keys RECALL Key To send a hookflash to the line HOLD Key To put an active line call in common or exclusive hold DND Key Do Not Disturb To block all audible signals for incoming calls REDIAL Key a To automatically redial the last number dialled b To select one of four ring tones whilst keystation is ringing VOL Key To adjust the speaker handset and ringing volume MUTE AA Key a To mute the built in handsfree and handset microphone during a call b To activate intercom Automatic Answer HF GL Key To activate handsfree sp
11. These parts are available via the normal parts ordering process For further information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 35 4 June 1997 TELSTRA IN CONFIDENCE qelstra d D j ee HH eeo alta Cee HIE 0 9 i eeo J e yy Commander i Technical Bulletin BULLETIN No 57 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 STRICTLY FOR TELSTRA STAFF ONL Y Feehnrieal Sete ti Re 007 TELSTRA IN CONFIDENCE February 1998 No of pages including this one 2 DOCUMENTS INCLUDED IN THIS BULLETIN DATE EQUIPMENT TOPIC REFERENCE 4 12 98 Commander i Phase 1 Switch hook 11007 Spring Replacement 749 46 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 57 2 January 1998 STRICTLY FOR TELSTRA STAFF ONLY eehaical Baloti a sR HH 007 Phase 1 Switch hook Spring Replacement 749 46 Since the release of Phase 1 Version of Commander i Master amp Standard stations it has been established that the Switch hook Springs on some stations can lose their tension and cause problems with calls go
12. e No branch is over 60 metres in length e Two units are connected on a branch only end unit terminated e There are less than 4 units within 10 metres of the star centre Master Station 1 Master Station 2 DAO PAOO OAR bb bbhoobs Standard Station Standard Station d z z d a ER y 200 ohms H 200 ohms 338 as 40 metres oe lt A O 2 8 200 ohm Mk 60 metres a 60 metres Lilt 1200 ohms No resistor at i d EJ SEN E gt 2 GJ 7 ES gt Standard Station I n S E 3 No resistor ia o vt 200 ohm I L 200 ohms 4 200 ohms al lEl d El a E eoe S coo a E Ses BE 888 all ooo El El fa dana 2 se l gt se Standard Station E E Standard Station Legend Standard Station H Bus Socket Bus Wiring 0 5 mm diameter Station Bus Cord Page 3 10 Hardware Installation Basic Star Wiring Incorrect Example The following is an example of an incorrect wiring configuration 1 One branch is over 60 metres in lengt
13. 1 1 0 RingDisabled 1 Ring Enabled 0 Ring Disabled 1 Ring Enabled 13i Devices Fax 14i Interdigit Timeout 15i Timer Door Answering M C Door Opener Lag m 10 5 AFU 1 9 AFU 1 AFU 1 Enter the timeout in Enter the time in 0 Commander i AFU 2 0 AFU 2 AFU 2 seconds seconds 1 Do not use 17i Data Connection 20i Help Desk ID aFusin Setting 9 0 0 NI 0 number of TCRAC 0 0 0 Voice terminal 1 Non voice terminal Default values are shown in brackets Commander i Product Service Manual Issue 2 Page A 7 Appendix B Factory Default Values Appendix B Factory Default Values Passwords Administration Password 0000 Installation Password 6990 User Programming Repertory View 10 personal and 20 system speed dial numbers BE eo pe Administration Programming 04 AC e Line Access Day Night 222222222222 No line access restriction for all twelve stations on four lines Day and Night 04a Station Call Barring Class 0 No call barring for all twelve stations Day and Night Installation Summary ES e somanalae Night Ring Hold Reminder Time Day 2 60 seconds Night Installation Programming 05 4 2 Number of External PSTN Lines es CN IN PSTN Line Settings 101100 Tone dial mode connect to exchange short line balance impedance low gain no detection of parallel device 110 ms Hookflash for all four lines PAB
14. The selected LINE icon appears as engaged at all other keystations L2T e Dial the external number L2T 99991234 e Speak when the called party answers The call timer commences after ten seconds Last Number Redial To Redial e Lift the handset if handset mode is desired Page 3 4 Making Calls e Press a free LINE and wait for dial tone e Press REDIAL e Speak when the called party answers Speed Dialling This facility allows each keystation to access the ten personal speed dial numbers 01 10 and the twenty system speed dial numbers 11 30 For speed dial number storing procedures refer to User Programming 01u Personal Speed Dial Numbers on page 6 5 and Administration Programming 02a System Speed Dial Numbers on page 6 11 To Dial a Stored Number e Lift the handset if handset mode is desired e Press a free LINE and wait for dial tone e Press i and dial the speed dial address number 01 30 or Scroll up and down the repertory numbers using the and keys until the desired number is displayed and press i again Refer to the slide out speed dial list 14 99991234 attached to the keystation e Speak when the called party answers L1T 99991234 Speed dial numbers can be dialled out in succession chain dialling One Touch Speed Dialling Every DSS key except your own and every unused line key can be programme
15. receipt of paging calls The Default setting is Enable 05u Password The Default setting for the user password is 0000 e Press i to display the gt prompt e Dial the four digit current user password e Dial the new password and confirm by pressing 1 e Press RLS to exit from the User main menu 06u Call Waiting Enable Disable __ This option is only available for the Commander i system e Press i twice to enable if disabled or disable if enabled the Call Waiting setting The Default setting is Enable Note Itis not recommended to disable call waiting when single line telephones are used as AFU extensions Calls initiated from single line telephones will not receive busy tone when the called party is on another call When call waiting is disabled by the called party they only receive visual indication of the incoming call Commander i Product Service Manual Issue 2 Page 4 5 Programming 04 Administration Programming 01a Set Time 02a System Speed Dial Page 4 6 The following procedures are to be undertaken by the System Administrator as access is only made available upon entry of the administration password For full details on Administration Programming please refer to the System User Guide To Gain Access to the Administration Sub Menus e Press i e Dial the four digit Administration password and press i The first sub menu is displayed If the password is incorrect the Admin me
16. 4 4 Call Handling At the transferred keystation the call is presented as an incoming call and the display indicates which station is transferring the call Stn 3 transf Line 2 If the called station does not answer the transferred call within the pre programmed time the call will revert back to the original station Line 2 Reverting Transfer With Announcement e Wait for the answer and offer the call e Hang up Commander i System User Guide Issue 2 Page 4 5 Conference Calls Station 1 has picked up the transferred call on line 2 Conference calls can be conducted between one external party and two stations or between two external parties and one station To Set Up A Conference Call With One External Party e Ask external party to wait e Make an intercom call e Wait for intercom call to be answered and inform the new party of the impending conference Station 3 talking to station 1 line 2 on exclusive hold e Press own DSS key with the flashing middle bar icon to start the conference Page 4 6 Conference Conference in progress Call Handling To Set Up A Conference Call With Two External
17. ADMINISTRATION Programming Default Value 0000 e INSTALLATION Programming Default Value 6990 The installation password can be used to also access the administration programming If the USER password is forgotten you can reset it to the factory default value by carrying out the appropriate Administration Programming procedure 07a User Password Reset You can then dial a new user password via User Programming 05u Password If the Administration password is forgotten then the installation password can be used to enter administration programming You can set a new administration password using sub menu 08a Admin Password If the Installation password is lost perform a memory clear on master station 1 All programming information will return to the factory default settings and will need to be reprogrammed Commander i Product Service Manual Issue 2 Page 4 1 Programming Programming Keys Memory Clear Page 4 2 The keys used during configuration are e i Program key used to enter the configuration mode confirm menu options taken and also to confirm selected items e RLS Used as an escape key e 1 Keypad used for dialling telephone numbers selecting stations for intercom calls selecting speed dial numbers 0 30 and for entering numbers when in configuration mode The and keys are used to scroll backwards and forwards through the main menu and submenus They are also used in systems of
18. Installation Extended Star Wiring Correct Example Standard The following is an example of a correct wiring configuration e Master station number 1 is located within 10 metres of the star centre e Each branch longer than 10 metres is terminated with 200 ohms e The number of branches is not more than 9 e At least two branches are longer than 10 metres e No branch is over 150 metres in length e The sum of the distance of all branches is 6 40 5 70 70 100 80 20 391 metres less than 400 metres e Two units are connected on a branch only one unit terminated e There are less than 4 units within 10 metres of the star centre Station Master Station 1 Master Station 2 Standard Station TT 0001111117 CN 0011117 Pppoppangg 011010117 7 10 Matias wer 5 Yl 200 ohms No resistor IR y gt A 40 Mela i A K 80 metres M 1200 ohms A oO No resistop al fal 4E e Standard Station Y S AFU NS o E al 7 r S No resistor A io MUI
19. No of pages including this one 2 DOCUMENTS INCLUDED IN THIS BULLETIN DATE EQUIPMENT TOPIC REFERENCE 28 5 97 Commander i Station Based Amplifiers 11003 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 27 2 May 1997 Station Based Amplifiers on Commander i When installing Station Based Amplifiers 727 34 with Commander i stations the issue of each individual station needs to be checked Stations of issue PCSO2 will not support the Station Based Amplifier of the type that is supplied as 727 34 To ensure correct operation of the Station Based Amplifier the Commander i station needs to be of PCSO1 issue If the Station Based Amplifier is required at an existing station of PCSO2 issue a station of PCSO1 will need to be sourced to replace the existing station Station issue is printed on the label glued to the underside of each station Phase 2 Commander i stations will be completely compatible with the Station Based Amplifier For further information please contact the Telstra Commander Remote Access Centre on This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 17 3 February 1997 cal Bulleti _____ Ref 4903 1800 809 881 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 2
20. On Hold in the case of the master station and an external ringer in the case of the standard station Refer to the Music On Hold section on page 3 15 and the External Ringer on page 3 17 for further details on these options If a mains outlet is not available near the keystation the maximum distance from a keystation to the mains power can be increased by up to 20 metres This is achieved by attaching a second terminal socket as shown on the following pages Hardware Installation pop Opp poop bb bbbbbbo 0 0 0 External Analogue Line Wiring The external analogue lines must be wired to the terminal socket that is supplied with each PSTN Master station Use the supplied standard 8 conductor cable 2 5 metres to connect the keystation to the socket which also allows the connection of two emergency telephones in case of power failure Power Fail Line A Power Fail Line B Music On Hold Internal MOH If the PSTN system requires internal MOH the Internal Music On Hold board must be installed on the PSTN Master station PBA The board installation is as shown below e Unscrew the two screws on the base of the keystation and remove the base moulding Commander i Product Service Manual Issue 2 Page 3 15 Hardware Installation e Inser
21. Only common allowed prefixes allowed To Set Call Barring Class Commander i System User Guide Issue 2 Press i to enter programming mode 01 Repertory Dial 04 to go to the Administration menu 04 Admin Press i to confirm EN M o Enter four digit administration password and press i 01aSet Time 16 24 Page 6 11 If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit e Enter 04 to go to the Station Class option 04aStation class D e Press i to confirm The call barring class for station I is displayed e Dial 01 12 to select the desired station Alternatively scroll up or down the station numbers using the and keys e Press i to confirm the station number e Enter the appropriate call barring class gt 3 e Press i once to confirm twice to re enter or RLS to cancel e If desired repeat the above process by selecting another station number and entering the appropriate call barring class e Press RLS four times to exit 05a DSS Extension Display This facility allows you to allocate a station number to a particular DSS key and or intercom number Normally station 1 is allocated to DSS1 station 2 to DSS2 and so on with station 12 allocated to the intercom number Note The intercom call number is determined by this programming To Change DSS Display Key e Press i to enter pr
22. Repertory ee sida raid aia daa 4 3 02 Lock Enable Disable Joses inre naira en eean A e ESE a A SiS ias 4 3 03 Us r A O 4 4 Olu Personal Speed Dial Numbers escocia dais aia atacadas 4 4 02u One Touch Speed Dial Numbers 3 5 scssssevessisseasccebeetivsaancecnaeacsgevsace becveseduses necabeveesvasne 4 4 03u Headset Enable Disable a 4 5 04u Pagine Enable Disable o cas 4 5 OAT A AG STG EER EE E E E A E nena sey des SANNE ous ee ea ean awa Rae 4 5 06u Call Waiting Enable Disable wz iscis5ccccccsscoaisssceaies coasudsaascacesaanica cscaaccacsseandatadeacvegeseaasacee 4 5 04 Administration Prosrammin Ss estado road 4 6 Ola Set TIME O 4 6 02a System A O O 4 6 03a PSTN Line Access Day Night a cccisssscias caticecaxeisctasvadasdaacateveesvadieaiagestesssenienaaaveaheandyas 4 7 04a Station Call Barring Class Day Night ssmmssssssssssserrrrrsrrsssrrrrrrrrrrrsrrrrrrrrrrrrrnrrrr rr rr rr nn rna 4 7 O50 DSS Extension Display iieis A teenies A iad eA aa A AR 4 8 IT SS TNL D E hing ARA Sanat vee osha RS 4 9 07a User Password Reset ainia canoso 4 9 082 Admin Pass WO as a ee Ghee 4 9 09a Ring Mode PSTN Day Night o is sasssispustcacepbassvavquedosie poasseashons ede pesnevivpeadon tn rr rr rr rna 4 10 TOA REm te Report ani nurse 4 10 1 Ta Serial Number visi reis easa EERS 4 11 12a Hold Reminder Time Day Night ais 4 11 05 Installation Progr mming dad 4 12 OU NUDE O ESAS A ARAN 4 12 021 Number of APU Port cuina sanan is dd ali tada ad pid saad ar
23. Standard stations will be released for sale and rental from 11 03 98 All known problems associated with the Phase 2 Master station can all be resolved by replacement of the Phase 2 Master station with the new release of Commander i Master station There is now an extensive retrofit procedure underway to replace all Phase 2 Master stations to address the known problems associated with this version of software See page 4 for retrofit and upgrade procedures Below is a list of all known problems associated with the Phase 2 Master which have all been resolved in this version of software 1 Stations intermittently can display incorrect information in 2 ways e Station displays have additional icons displayed permanently or flashing e Station displays have no icons displayed blank when stations and lines are busy Note There have also been a limited release of Phase 2 Standard stations which may also exhibit faulty displays 2 Intermittently after a Power failure at Master station 1 or releasing out of 191 Station diagnostics in Install Programming it is possible for the customer data to be corrupted temporarily or in some cases permanently The system in this state may exhibit one or more of the following problems e Standard and Master stations can have the station lock facility enabled e Standard and Master stations can have the headset facility enabled For more information please contact the Telstra Commander Remote Access C
24. They are located in a plastic bag inside the socket These resistors are used to terminate the system bus in accordance with the wiring rules detailed in the following pages Note 150 ohm resistor is provided but is no longer required for bus termination CIC COCO CC All cabling lengths referred to this in manual are based on 0 5 mm diameter cable Cable The length of any cabling can be estimated by measuring the resistance of the cable when shorted at one end ensure any equipment has been disconnected from the cable The standard cable resistance for 0 5 mm cable is 97 8 ohms 1000 m Cable pair Resistance Cable pair Resistance length metres ohms length metres ohms Co o w Co os Page 3 6 Hardware Installation Straight Bus 200 m 100 ohm popppppppp bbb bh 00000 Pepppppppp TTT nopppppppp bbb bb 00000 Popppppppp boo 00 00000 H Bus Socket Bus Wiring 0 5 mm diameter Station Bus Cord e Maximum bus length 200 metres e Terminations 100 ohms at the ends of the bus only 2 terminations only e No more than four keystations AFUs w
25. a stable base of satisfied Commander i Customers Note The Commander i Master and Standard stations must ONLY be used for maintenance replacements of Phase 2 Master amp Standard stations and are NOT to be used for Phase 1 Master amp Standard station replacements WARNING When replacing Phase 2 Master stations with Commander i Master For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 08 8401 7857 Pearson Bulletin 62 8 March 1998 cal Bulloti Ref i1040 TELSTRA IN CONFIDENCE stations the Send Data facility performed in Administration Programming 06a must NOT be used to transfer system data due to the potential data corruption problem highlighted with the Phase 2 Master station see point 2 page 1 If this warning is ignored corrupted customer data may be transferred to the Commander i Master station that could affect system operation What if an existing Commander i customer wants the added features offered by the Commander i Customers wishing to add all features except for variable volume control red hold buttons amp the ability to wall mount standard stations to their existing Commander i system need to change their Master Station only Master Station number 1 needs to be changed The cost of this upgrade to Commander i Master Station for both rental and purchased systems is a once only equipment charge of 360 and
26. amp Programming Manuals and System User Guides The principal objective in the development of this system has been simplicity for users and installers whilst still providing extensive features Commander i Product Service Manual Issue 2 Page 1 1 Introduction to the Commander i Marketing Position Applications Page 1 2 The Commander i system is aimed at the lower end of the keysystem market for up to four 4 lines eight 8 keystations and four 4 analogue ports Typical customers include e small owner operated businesses eg retail SOHO professional e owner managed and branch offices eg real estate agents small manufacturers e residential The system addresses these needs by offering customer requirements at this end of the market namely convenience and an affordable price A large and varied range of features is offered which is certain to meet the requirements of this customer segment The Commander i system is sold in European markets and as new enhancements evolve these will be passed on to the Australian market The target markets for the Commander i are as follows e New or existing businesses that currently require several stations and one 1 exchange line but anticipate growth to three 3 or four 4 lines in the short or medium term e New or existing businesses with two exchange lines requiring either additional stations increased commercial efficiency provided by particular C
27. be barred from calling these prefixes note that Call Barring Class 4 only permits calls to be made to common allowed prefixes Note Station call barring class is assigned in administration programming 04a The Default prefixes are 001 14 19 0101 0055 009 12 e Press i to display the first stored ISD prefix e Select the desired ISD prefix location 01 10 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt prompt e Dial the appropriate ISD prefix for the selected location Commander i Product Service Manual Issue 2 Page 4 13 Programming 05i Barred STD Prefixes 06i Mobiles Prefixes Page 4 14 Each prefix can be up to four digits e Press i to confirm the setting Ten STD prefixes can be stored on the system Any station that is assigned a Call Barring Class of 2 or 3 will be barred from calling these prefixes note that Call Barring Class 4 only permits calls to be made to common allowed prefixes Note Station call barring class is assigned in administration programming 04a The Default prefixes are 0 e Press i to display the first stored STD prefix e Select the desired STD prefix location 01 10 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt prompt e Dial the appropriate STD prefix for the selected location Each prefix can b
28. cdn telstra com au bgdocs regnsant tcrac htm Suggestions about this manual The following form is provided for your suggestions Please photocopy this page and complete all details When completed mail your comments to Telstra Commander Remote Access Centre Locked Bag 1634 Adelaide SA 5800 or Fax the details to 1800 044 113 INAMI SS aprisa d Desisnations Bec case A O a Region Rd Se Operations Group Business and Government Commercial SDU Address AN RT A A IT A a A ad Teleph ne NO A OOO neninn hnn nen enna a rra e aaao A a S Aee SELES Manual Commander i Product Service Manual Issue 2 A A EEEE EEE ETENEE ETT Telstra Commander Remote Access Centre The Telstra Commander Remote Access Centre TCRAC has been established to nationally service Telstra s new and expanding range of Commander Small Business Telephone Systems The leap forward in technology and customer demands have enabled Telstra to radically improve customer service processes and reduce business costs to worlds best practice benchmarks Established in May 1995 it provides a full range of remote facilities including provisioning fault diagnosis and rectification sales and technical support enhancing customer service A one point contact for Customers Telstra Technicians and Sales staff with queries on product configuration administration programming and fault rectification of the Commander NT and Commander i and i Systems peripherals
29. for that station AFU Initialisation If master station number is being replaced then the AFUs should be fully re initialised after the master station has been replaced This includes the power off on sequence Commander i Product Service Manual Issue 2 Page 6 3 Appendix A Installation Summary Appendix A Installation Summary Brief Reminder For Successful Installation Wiring Station Connection AFU connection The length of system bus wiring shall not exceed the length specified in this document Correct terminations must be used Master station number 1 should be initialised first Initially programming should be left as default Station number is to be assigned for each keystation If unsure of the station number or if concerned that two stations have the same station number lift the handset on each station the handset icon will flash next to the DSS key for that station Another way is to temporarily disconnect all master stations standard stations would then blink their station number for example Basic 4 If the same station number is used for two stations then perform a Number Clear and assign the correct number Once stations are properly initialised customise the system as per user needs Check that exchange lines can be selected In Install menu set number of ports 2 for one AFU 4 for two AFUs Connect AFU to the bus Standard tone dialling telephone must be connected to port A o
30. is forgotten then the master station 1 will need to be cleared to reset the password back to its factory default setting All other programming will also be reset back to its factory default settings and will need to be reprogrammed The display shows which stations are able to receive calls from the Door Station The settings for all twelve stations are displayed These can be different for Day and Night modes of operation The Default setting is 111111111111 Day and Night e Press i to display the gt prompt e Dial one digit for each of the twelve stations even though there may not be twelve stations in the system from station 1 through to Commander i Product Service Manual Issue 2 Page 4 17 Programming station 12 0 Disabled 1 Enabled e Press i to confirm The new settings will be displayed Note The system must be in night mode to programme the night mode settings 13i Devices Fax Answering Machine Door Station This sub menu is used to define the AFU ports used for fax switch operation and the AFU ports used for connection of the Door Station External Paging Interface The existing assignments where appropriate are displayed Note The fax switch option requires the i AFU which has not been formally released by Telstra at the time of publication
31. lines Call Barring on Outside Line To prohibit a station from dialling certain types of calls such as international calls STD calls and calls to mobiles System Speed Dialling Page 1 2 Introduction To provide a station with the ability to dial the twenty system common speed dial numbers each number made up of a maximum of 24 digits Night Service To be able to activate with a single command a different set of call distribution and station configuration for night time operation eg at the closing time of the office all incoming calls can be diverted to an extension to which an answering machine is connected Call on Hold To give a station the ability to place an external call on exclusive hold eg to consult a colleague or call another station before resuming the external call or transferring it to another station or common hold eg to pick up the call from a different station Call Transfer With or Without Announcement To enable a station to transfer an external call to another station whether it is free or busy The transferring station can transfer the call with or without announcement Access to Post Dialling Services To permit continuation of dialling mid conversation Door Station Door Opener Interface To provide a connection to the Commander i door station with the ability of using each system station to receive calls answer them and control the opening of the door External Paging Interface To provi
32. normal Fee For Service charges for the installation and programming To fully upgrade to a complete Commander i system giving variable volume control and red hold buttons to all stations plus the ability to wall mount Master amp Standard stations all Stations on the system need to be changed The Master Station is 360 as above and Standard Stations are a once only charge of 190 each Note Master Station 1 holds the software for variable volume control swapping a Commander i Standard Station for an original Phase 1 Standard without having a Commander i Master Station WILL NOT provide variable volume control on that Standard station Important Normal sales and ordering processes apply when a customer wishes to upgrade their equipment Note The Station Based Amplifier 727 34 will function correctly with the Commander i Standard Station For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 Bulletin 62 9 March 1998
33. performed under the following circumstances 1 If a system is being installed for the first time with a Commander i Master station as master station number 1 and the system is equipped with an AFU AFU s the new full AFU initialisation procedure as described on the next page must be performed on all AFU s 2 If a Phase 1 or Phase 2 Master station is being replaced with a Commander i Master station as master station number 1 on the system equipped with an AFU AFU s the new full AFU initialisation procedure as described on the next page must be performed on all AFU s Note Replacement of a Commander i Master station with another Commander i Master station does not require the new full AFU initialisation For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 08 8401 7857 Pearson Bulletin 62 5 March 1998 r cal Bulleti Ref H010 TELSTRA IN CONFIDENCE For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 Pearson 08 8401 7857 Bulletin 62 6 March 1998 cal Bulloti Roto TELSTRA IN CONFIDENCE AFU Initialisation Procedure 1 Plug a standard tone dialling telephone to extension A 2 Connect the AFU Bus cable to the System Bus socket Ensure that Master 1 is installed and assigned DSS 1 3 Turn on the AFU plug pack and observe the AFU LED The LED lights steadily for five seconds
34. printed The 1 in positions 3 amp 4 of this string represent Balance Impedance 1 Short Line Gain Setting 1 Low PABX This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 9 3 January 1997 Teehnieal Butte ta _ _ _ Ro 4 00 By changing one or both of these settings to 0 for Long Line and or 0 for High C O most faint reception difficulties can be rectified Where programming changes are unsuccessful Although the programming changes will work in most circumstances there may still be occasions where the faint reception is still a problem In these cases please contact the Telstra Commander Remote Access Centre on 1800 809 881 for further help The Future Work is being done with the manufacturer to assess whether any changes to default data are required at manufacture Later bulletins will keep everyone up to date For further information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 9 4 January 1997 TELSTRA IN CONFIDENCE qelstra 4 D i i a HTE eee aia Cee al eee i eeo J Pe Technical Bulletin BULLETIN No 17 March 1997 This bulleti
35. same general appearance and the same features as the Master station but does not provide direct connection to the external lines The AFU is an optional interface of the Commander i system allowing for connection of up to 2 standard tone telephone terminals telephone sets cordless multi function telephones FAX answering machines modems etc or one standard tone telephone terminal and a door station external paging interface A maximum of two AFUs can be connected to one system giving a total of 4 telephone terminals but with the following limitations e Only one Door Station OR external paging interface per system e Only one Door Unlock per system in combination with the door station A door station is available as an option which allows a station user to make and receive calls plus monitor activity in the door station area Connection is via the AFU Analogue Facilities Unit A door unlock can also be connected to the AFU While in communication with a door station the door may be unlocked by System Description Music On Hold MOH External Paging Interface Battery Back Up pressing the Recall key on a keystation or by dialling 1 when using a single line telephone Note An approved door unlock must be provided by the customer There are three types of MOH available on the system e Simple chimes e Internal MOH 32 seconds of continuous digitised music e External MOH interface Internal M
36. will be logged onto a database and when Handset change over stock is available it will be sent out to them The customer will have the option of changing handsets themselves or if requested a technician may be despatched to do this Any existing customer who is experiencing difficulties who is not on the current TCRAC database will not receive this modification This modification is not available to existing customers via any other process Therefore please ensure that the above process is followed Future Product Enhancements It is expected that this latest modification will satisfy almost all applications except physical hearing loss or extremely loud noisy environments However mid 97 there is planned as an added enhancement to the Commander 1408 adjustable volume control for handset reception This will be available to all new customers a trade up price will be available for existing customers This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 17 5 February 1997 TELSTRA IN CONFIDENCE qelstra al D i ee aH 9288 alta Gee al eee i eeo J 2s Commander i Technical Bulletin BULLETIN No 27 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 cal Bulleti _______ Ref 4903 May 1997
37. 200 ohms n T Unit within 10 metres Branch length longer of centre is terminated A gt C200 on a a than 150 metres Only end of branch is terminated Z Star termination is 200 ohms Standard Station x 4 AFU 3 ED al v ji soe 00 ohms MO 5 IM 100 ohm gt 3 E 200 ohms 200 ohms E d El Heee EE SSS E 3 888 JE E 88s d Bal sss f Standard Station BLE ooo Standard Station 3 Standard Station Commander i Product Service Manual Issue 2 Page 3 13 Hardware Installation System Bus Terminal Socket Extending Keystation Power Connection Page 3 14 Each keystation Master and Standard must be connected to the system bus by means of the supplied 2 5 metre cord six conductors This must be inserted in the bus terminal socket attached to the power plug BUS E Option Connection Terminals Master Station External Music on Hold Standard Station External Ringer opppoppogp obobboooat 0 0 0 The system bus terminal socket also provides connection for External Music
38. 7 4 May 1997 TELSTRA IN CONFIDENCE qelstra d X i ee E f eee gt o 00 elite eee i eeo adi ie Commander i Technical Bulletin BULLETIN No 35 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 TeehrigatH Satie ta _ Ref 1904 June 1997 No of pages including this one 2 DOCUMENTS INCLUDED IN THIS BULLETIN DATE EQUIPMENT TOPIC REFERENCE 11 6 97 Commander i Maintenance Serial 11004 amp Item Update This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 35 2 June 1997 Maintenance Serial amp Item Update on Commander 1 This bulletin is to advise and update the Serial amp Items available for maintenance replacement and or expansion parts available for the 1408 Serial Item Description This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 84017857 STRICTLY FOR TELSTRA STAFF USE ONLY 04 Bus Socket for Keystation amp AFU 749 38 TERMINAL BLOCK _ BUS COMMANDER i 749 39 TERMINAL BLOCK _ LINE COMMANDER i Line Socket for Master Keystation 749 40 ADAPTOR _ AC AFU COMMANDER i Analogue Feature Unit Power Supply Plug Pack 749 41 PANEL _ DSS COMMANDER i Station DSS panel plastic cover
39. Dial e Dial 03 to go to User menu 3 User e Dial 03 to go to the Headset option 3uHeadset Disable e Press i to confirm tuPers Speed Dial e Press i twice to change the setting 3uHeadset Enable e Dial 02 to go to User Programmable Keys O2uUser Program Key e Press RLS three times to exit e Press i to enter e Dial 01 11 to go to the desired location Alternatively scroll up or down the speed dial locations using the and keys Permanently flashing own DSS indicates headset mode activated e Press i to enter the number il e Enter the number to be stored gt 99556788 04u Paging Enable Disable A keystation can be programmed so that it does not receive paging calls e Press i once to confirm twice to re enter or RLS to cancel y pros paging To Enable Disable Paging e Repeat the above steps after selecting another location number e Press i to enter programming mode 1 Repertory e Press RLS four times to exit 14 36 01 e Dial 03 to go to the User menu 3 User Note Locations 01 to 08 correspond to DSS1 to DSS8 Locations 09 to 11 correspond to L2 L3 and LA if unused e Press i to confirm tuPers Speed Dial e Dial 04 to go to the Paging option 4uPaging Enable Page 6 6 Commander i System User Guide Issue 2 Page 6 7 Programming e Press i twice to change the setting 04uPaging Disable 06u Call Waiting Enable Disable A keystat
40. FU 749 8 Door Station External pagina connected to extension B 90 0 mm RJ 12 Socket 749 38 e Wall Mountina Template Door Station 749 4 From AFU Door Station Terminal Block Wiring e Remove the screw from the top of the door station e Remove the rear cover by hinging out and down Hardware Installation e Feed the cable from the AFU through the hole in the rear cover and mount the cover to the wall e Terminate the cable to the outside terminals of the terminal block polarity is unimportant e Attach the front assembly to the rear cover and replace the top retaining screw To programme the system for Door station operation refer to Installation Programming 12i Door Station Day Night and 131 Devices Fax Answering Machine Door Station Door Unlock The door unlock facility is provided using the following additional equipment e Telstra Door Unlock Interface 727 29 e Plug Pack 749 40 AFU Plugpack to power the Telstra Door Unlock Interface Telstra Customer Power Pack 749 40 Responsibilitv peepee Red Gr ny Door Unlock Interface 727 29 Red Black FRONT VIEW Brown Yellow Black s Orange n
41. Hold Timer 2D Timer option Press i to confirm Enter the appropriate setting for the 3 system Press i once to confirm twice to re enter or RLS to cancel Press RLS three times to exit Page 6 21 Appendix F Commander i AFU User Guide Telstra Commander i Analogue Facilities Unit User Guide Serial Item 749 35 Issue 2 qelstra Telstra Commander Remote Access Centre The Telstra Commander Remote Access Centre has been set up by Telstra to help you administer and maintain your Telstra Commander i Help Desk Documentation Support The Help Desk is staffed by If you find any problems with the personnel experienced in all areas documentation for this Commander of the Commander i Call them for i product please tell us support on We want to know if you find any of e fault reporting the following problems e system administration and e mistakes in the manual programming e any part is hard to e user training needs understand e other product support e difficulty in locating a inquiries subject e format hard to follow etc The staff at Telstra Commander Remote Access Centre are keen to assist However please read carefully the documentation provided with the product before calling To contact the Commander Remote Access Centre FREECALL 1800 809 882 FREEFAX 1800 044 113 Calls from a mobile phone are charged at the applicable mobile rate Table of Contents Thes
42. However the ring mode setting does not affect the ability of a station to answer an incoming call For more information on the ring mode settings refer to Administration Programming 09a Ring Mode PSTN on page 6 18 System Call Waiting Call Waiting is available on the system for both internal and external calls A short tone burst is heard every twenty seconds if you are already busy on a call and another incoming call arrives at your station Each keystation can be programmed to enable or disable the call waiting tone Refer to User Programming 06u Call Waiting Enable Disable on page 6 9 Page 2 4 Commander i System User Guide Issue 2 Page 2 5 3 Making Calls Intercom Calls It is possible to have three simultaneous internal calls if the system is configured for two external lines two simultaneous internal calls in the case of three external lines and only one internal call where there is a full configuration of four external lines The keystation LED displays in red when there are no intercom channels available To Make An Intercom Call To Another Station e Lift the handset if handset mode is desired e Press required DSS key 1 8 or Press INT and dial the required intercom number 1 e Hear the intercom ring tone e Speak when called party answers The icon displayed below indicates an intercom call has been made to station 3 If the calle
43. ISD STD 4 Common Allowed STD mobiles Numbers only Default values are shown in brackets Installation Summary 05a DSS Extension Display Station Number 1 2 3 4 5 6 7 8 9 0 09a PSTN Ring mode Day Night Line Station Number Station Number 5 6 7 8 1 2 3 4 0000000000600 El 1 Immediate Ring 2 Delayed Ring 3 No Ring 12a Hold Reminder Time OA 1 30 seconds 3 90 seconds 2 60 seconds 4 120 seconds Default values are shown in brackets Commander i Product Service Manual Issue 2 Page A 5 Installation Summary Installation programming 01i No of Stations 02i No of AFU ports 03i No of PSTN Lines 8 Enter the number of keystations Enter the number of AFU ports Enter the number of PSTN lines 04i Barred ISD 05i Barred STD 06i Mobile Prefixes 07i Common Allowed Prefixes Prefixes Prefixes 1 001 1 0 14 08i PSTN Line Settings Dial Mode Balance Imp Parallel Stn Hook Flash 1 0 1 1 0 0 0 Pulse 0 Direct 0 Long 0 No detect 0 110 ms 1 Tone 1 PABX 1 Short 1 Yes detect 1 270 ms 2 450 ms 3 700 ms Default values are shown in brackets Installation Summary 09i PABX Access Digits 10i PSTN MOH Source IO 1 Simple tone 2 Internal MOH requires MOH card 3 External MOH Day Night Station Number Station Number 4 5 6 7 8 9 0 5 6 7 8 a 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
44. If after this time it still lights steadily then the AFU has been previously configured otherwise it is being installed for the first time 4 Turn off the AFU plug pack to prepare for assigning a number to the AFU Steps 5 to 8 must be completed within the initial five seconds after power on 5 Turn on the AFU plug pack 6 Lift the handset of the standard tone telephone connected to extension port A 7 Dial 8 Replace the handset The above operation clears the AFU memory and the LED starts flashing The AFU is now ready to receive its new identity number 9 Lift the handset of the standard tone telephone connected to extension port A no dialtone will be heard and dial the appropriate one digit identity number for the AFU using the table below This assigns the station numbers to both extension Port A amp extension Port B 10 Replace the handset The LED lights steadily Internal Dial tone will now be heard when the handset is lifted 11 To change the AFU identity number for AFU 1 to AFU 2 or visa versa repeat steps 4 to 10 inclusive 12 Switch the AFU power off then after 20 seconds turn the power on This will ensure oes 29 the correct operation of the AFU when connected to the Commander i AFU amp Identity Number Port A Station Number Port B Station Number For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 Bulletin 62 7 March 1998
45. L key and listen for internal dial tone Pulse Decadic to Tone DTMF Quick Reference Card O Dial Commander i AFU User Guide Issue 2 Installation Summary Appendix G Technical Bulletins Commander i Product Service Manual Issue 2 Page A 9 qjelstra d X i ee E HTE eee a 900 al eee i 40 0 J a Y Technical Bulletin BULLETIN No 9 January 1997 No of pages including this one 2 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 cal Bulleti _______ Re f 4900 DOCUMENTS INCLUDED IN THIS BULLETIN DATE EQUIPMENT TOPIC REFERENCE 13 1 97 Commander i Potential Faint Reception 11000 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 9 2 January 1997 Sinead BF 1000 13 1 98 Commander i Potential Faint Reception Introduction There have been isolated cases of Commander i customers experiencing faint reception Programming In the vast majority of cases these difficulties can be overcome by changing programming data The programming area to check is 05 install 081 line settings refer to page 4 12 of System Installation Manual Current default data for each line is 101100 note that this default data has changed since the manuals were
46. OH is available as an optional daughter board which plugs into the PSTN Master Station printed board assembly External MOH can be connected to each master station in the system via an approved Line Isolation Unit LIU Note The external paging interface has not been formally released by Telstra at the time of publication An external paging interface is available as an option which allows the system to be connected to an external paging amplifier system via an approved Line Isolation Unit LIU Note The battery backup unit has not been formally released by Telstra at the time of publication Battery back up is available as an option for each individual keystation via an add on unit installed in series with the keystation bus Back up time of approximately two 2 hours is provided The back up unit contains one rechargeable 6V 1 2 AH battery To have access to exchange lines and system features in the event of power failure the master stations must be connected to the battery back up unit Commander i Product Service Manual Issue 2 Page 2 3 Chapter Three Hardware Installation Chapter Three Hardware Installation Introduction This chapter describes the procedures for installing the Commander i system hardware An Installation Checklist is provided which summarises all the hardware installation procedures Each point in the checklist is then covered in detail with full installation procedures and additional relevant in
47. Parties Ask external party to wait Press a free LINE Make call to second external party Inform the new party about impending conference Station 3 ready for conference call with outside parties on line 1 and line 2 Press own DSS key with the flashing middle bar icon to start the conference Conference Commander i System User Guide Issue 2 Page 4 7 5 Other Facilities Other Facilities Message Wait PSTN Decadic to Tone Signalling An intercom caller can leave a visual message on another keystation to To Activate Tone Signalling On A PSTN Decadic Line call back e Press a free LINE wm To Leave A Message Wait On Another Keystation 3T e Make an intercom call e Press e Ifyou hear a busy tone or the call is unanswered press the DSS key again e Dial the desired number LST 1234567 The called keystation will get the following indication f sees To Resume Decadic Dialling e Press RECALL L r wm U Mee WASAN Do Not Disturb DND Station 2 This facility allows you to block audible signalling on your keystation You can still answer external calls as normal by lifting the handset and Y LED flashes Red pressing the flashing line key To Cancel A Message Wait Left On Another Keystation To Activate D
48. Telstra Commander i Product Service Manual Commander i and Commander i incorporating Installation and Maintenance Manual Serial Item 749 028 Issue 2 qelstra Documentation Purpose This document has been developed as an extension to the traditional Technical Installation and Maintenance manual It now encompasses all aspects of the product ranging from system installation to customer training policies and support Learning materials contained in this document should be used to supplement regional training initiatives where provided alternatively where local training is not available provide adequate reference information for the service technician to become proficient on the product without additional technical training This document now replaces the Commander i System Installation manual issue 1 All copies of issue 1 documentation should be replaced and securely destroyed Scope of Document The document includes all reference and support information to facilitate the installation and assurance of the Commander i digital keysystems and peripheral equipment The documentation also includes information relevant to both the Commander i and Commander i systems Distribution Distribution of copies of this Commander i System Manual will be made available under Serial Item 749 28 Updated versions of this document will also be made available for circulation to TELSTRA staff via the INTRANET at address http mws
49. X Access Digit 0 for both prefix locations Music on Hold Source 1 Simple tone Door Station Ring Assignment 111111111111 Enabled for all twelve Day Night stations Day and Night Commander i Product Service Manual Issue 2 Page A 3 1 not used in Australia Installation Summary Appendix C Commander i Serial Item Numbers Commander i Product Service Manual Issue 2 Page A 5 Appendix C Commander i Serial tem Numbers MOM TEE E MO CE NE 749 00041 DSS Panel Commander i 8CF 00058 7297 YY 749 00042 Station Master Commander i TS i412 M 8CF 00058 7325 YY 749 00043 Station Standard Commander i TS i412 S 8CF 00058 7326 YY 749 00046 Hookswitch Springs 3AU 30069 ABAA AA Appendix D Commander i System User Guide Telstra Commander i System User Guide Serial Item 749 025 Issue 2 qelstra Telstra Commander Remote Access Centre The Telstra Commander Remote Access Centre has been set up by Telstra to help you administer and maintain your Telstra Commander i Help Desk Documentation Support The Help Desk is staffed by If you find any problems with the personnel experienced in all areas documentation for this Commander of the Commander i Call them for i product please tell us support on We want to know if you find any of e fault reporting the following problems e system administration and e mistakes in the manual Poe S e any part is hard to e user training needs un
50. ade possible by permanently storing the configuration of the system in the Master station using non volatile memory EEPROM If a user moves to a different office all that is necessary is to unplug the station and take it to the new location When plugged in at the new location the keystation will retain its original identity ie DSS key number all of the programmed settings the ten Personal Speed Dial numbers and also the One Touch Speed Dial numbers stored for that keystation The other users on the system will not notice any difference in system DSS operation When moving a Master station the exchange connections will also need to be moved If the whole system is to be moved to a new office location the two wire bus and the permanent programming memory enables the system simply to be picked up and plugged in at the new site with minimal effort Chapter Four Programming Chapter Four Programming Overview Passwords The configuration of the system is accessible from any connected keystation There are three levels of programming available e USER Programming sets individual station options e ADMINISTRATION Programming sets system options and features e INSTALLATION Programming configures the system For a full list of default programming settings refer to Appendix B Factory Default Values There are three passwords for the three different levels of programming e USER Programming Default Value 0000 e
51. and integrated application packages This has been accomplished through the establishment of a Customer Helpline a Technical Helpline and a Product Development Team to monitor both current and future products Apart from being a fault reporting centre the TCRAC offers a range of value added services for both internal and external customers It is chartered to clear 70 percent of customer calls at first point of contact with the centre effectively reducing site visits and response times while increasing customer satisfaction and reducing costs The centre offers customers streamlined service for e System advice e Customer assistance e Remote diagnosis and rectification of faults e Configuration reprogramming to change functions amp features to meet customer needs e National support to all Telstra Sales and Technical staff to the highest levels of expertise e System functions amp features and system detailing e Equipment compatibility and modification e Remote diagnosis and assistance e Process and procedure advice The establishment of the TCRAC offers many customer benefits e Quick amp easy Customer Helpline Installation and Repair service with less interruption to their customers business e Highly skilled customer focussed interface e Consistency of quality service amp processes for all Telstra customers The TCRAC is strategically positioned to assist Telstra technical staff and its customers by providing highly fo
52. andard Station Legend Standard Station NW Bus Socket Bus Wiring 0 5 mm diameter Station Bus Cord Page 3 8 Hardware Installation Star Wiring Rules Master Station Number 1 Master station Master station Position number 1 is located number 1 is located within 60 metres of within 10 metres of the star centre the star centre Termination 200 ohms on the 200 ohms on the end of every end of every branch longer than branch longer than 10 metres 10 metres See Note 1 See Note 1 Maximum number of branches Minimum number of branches longer than 10 metres See Note 2 See Note 2 Maximum branch length ear a Total sum of all branch See Note 3 Maximum 400 lengths metres Maximum number of units per branch Maximum number of units within 10 metres of the centre of the star Note 1 If two units are connected on the same branch then only the end unit is terminated Note 2 There must be at least two branches longer than 10 metres Note 3 If there are 8 branches at 60 metres then the total length is 480 metres 8 x 60 metres 480 metres Commander i Product Service Manual Issue 2 Page 3 9 Hardware Installation Basic Star Wiring Correct Example The following is an example of a correct wiring configuration e Each branch longer than 10 metres is terminated with 200 ohms e Number of branches is not more than 8 e At least two branches are longer than 10 metres
53. ar the keystation s station number e Dial 3 to step through the diagnostic menus until the following display is shown e Dial 1 to clear the keystation s station number Commander i Product Service Manual Issue 2 Page 3 29 Hardware Installation Start Up of the AFU AFU Numbering It is necessary to assign an identity number to the AFU at the initial installation or whenever master station number 1 is replaced This identity number automatically assigns station numbers to the analogue devices that connect to the AFU s extensions The AFU is initialised using a standard tone dialling telephone connected to extension A 1 Plug a standard tone dialling telephone to extension A 2 Connect the AFU BUS cable to the System bus socket Ensure that Master station number 1 is already installed and has been assigned its station number station 1 3 Turn on the AFU plug pack and observe the AFU LED The LED lights steadily for five seconds If after this time it still lights steadily then the AFU has been previously configured 4 Turn off the AFU plug pack to prepare for assigning a number to the AFU The next four instructions steps 5 to 8 must be completed within the initial five seconds after power on 5 Turn on the AFU plug pack 6 Lift the handset of the telephone connected to extension A 7 Dial 8 Replace the handset The above four steps steps 5 to 8 clears the AFU memory and the LED st
54. arson 08 8202 9648 STRICTLY FOR TELSTRA STAFF ONL Y cal Bulleti Rof i008 TELSTRA IN CONFIDENCE January 1998 No of pages including this one 3 DOCUMENTS INCLUDED IN THIS BULLETIN DATE EQUIPMENT TOPIC REFERENCE 29 1 98 Commander i Reinstallation of 11008 Music on Hold cards This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 59 2 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY cal Bulloti __ Ref i4008 TELSTRA IN CONFIDENCE Reinstallation of Music on Hold cards The Commander i System has three options for Music on Hold Simple Tones 1 Internal M and External Music E The Internal Music is provided by the installation of an optional PBA 749 10 within the Master station This card supplies 32 seconds of repeated music that can be turned on or off in Install Programming section 101 Music on Hold Source In many instances Master Stations are being replaced on maintenance visits and the Music on Hold card is NOT being reinstalled into the replacement Master station This is causing customer dissatisfaction and additional rework and cost when replacing a Master station we MUST check for the presence of the Music on Hold card using the process below and reinstall in the new Master station The Internal Music on Hold can be tested in 191 Station Diagnostics follow the steps on page 4 16 amp 4 17 of your Install
55. arts flashing The AFU is now ready to receive its identity number 9 Lift the handset of the telephone connected to extension A no dialtone will be heard and dial the appropriate one digit identity number for the AFU using the table on the next page This assigns the station numbers to both extension port A and extension port B AFU Number Extension A Station Extension B Station Number Number MEAN E IE LAE E Page 3 30 Hardware Installation System Check System Programming System Programming Back up A B A B Station 9 sj 2 Station Station Station 0 10 Replace the handset The LED lights steadily The internal dial tone is heard when the handset is lifted 11 To change the AFU identity number from AFU 1 to AFU 2 or vice versa repeat steps 4 to 10 inclusive as described above 12 Switch the AFU power OFF then after 20 seconds turn the power ON This is to ensure correct operation when connected to the Commander i To test that the installation is correct perform an intercom call between the stations that are the greatest bus distance apart Once you are sure that all the stations are in working order it is possible to start the system configuration as described in Chapter Four Programming System
56. ation Manual WARNING the above test is only effective when performed on the Master station being replaced If it is established by the above process that an Internal music on Hold card is installed in the station you are replacing or you just want to physically check for its presence then follow the steps below Tools Required Small Phillips head screw Driver PBA Antistatic matt Method 1 Unplug all RJ connectors from base of station leaving cords under retaining lugs 2 Remove the 2 phillips head screws in the base of the station This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 59 3 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY Feehricat Bete tia Ret 4908 TELSTRA IN CONFIDENCE 3 With the station still facing down lift the base off of the station 4 Observing all PBA Antistatic handling precautions check for the presence of the Music on Hold card with the station still facing down and the switch hook at the top the Music on Hold card is a small daughter board directly below the switch hook See diagram on next page 5 If installed remove the card for reinstallation in the replacement Master station once the card has been removed or if the card was not installed reassemble the station 6 Follow the above steps for installing the Music on Hold card in the replacement Master station and programme the System for Internal Music optio
57. ation menu 04 Admin e Press i to confirm Commander i System User Guide Issue 2 Page 6 13 Enter four digit administration password and press i 01aSet Time 16 24 If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit O6aSend data Enter 06 to go to the Send Data option Press 1 to initiate the sending of the data It takes about 30 45 seconds to complete the process Underscore signs are shown on the Master display indicating that the operation is in progress During this time the system is frozen At the completion of the sending of data OK is displayed 07a User Password Reset To Reset The User Password To The Factory Default Setting Press i to enter programming mode 01 Repertory 4 Admin o Dial 04 to go to the Administration menu Press i to confirm Enter four digit administration password 01aSet Time 16 24 and press i If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit 07aUser Pass reset Enter 07 to go to the User Password Reset option Press i to confirm Enter keystation number to be reset 1 8 Press i to confirm Page 6 16 Programming Press RLS three times to exit 08a Administration Password To Set The Administration Password Commander i System User Guide Issue 2 Press i to enter pro
58. ay or button pad that may stay attached to the circuit board or may stay installed in the front of the station 5 Press the two sides of the switch hook mechanism inwards to remove from the two raised pivot posts on the station case 6 Replace the Phase 1 compression spring with the new Phase 2 compression spring 749 46 7 Reassemble the station using steps 3 to 5 in reverse order being careful to replace all of the 15 screws into the correct position 8 Once the station is assembled to this point then the flat extension spring should be removed from the base of the station and discarded if this spring is left inplace then the handpiece will not hangup correctly 9 Reassemble the station using steps 1 amp 2 in reverse order and test the station for correct operation both offhook using the handpiece and on hook in handsfree For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 57 4 January 1998 STRICTLY FOR TELSTRA STAFF ONLY TELSTRA IN CONFIDENCE qelstra d D j ee HH eeo alta Cee HIE 0 9 i eeo J e yy Commander i Technical Bulletin BULLETIN No 59 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pe
59. bled The new User password is requested e Enter four digit User password e Press i to accept password e Press RLS three times to exit Page 6 8 Commander i System User Guide Issue 2 Page 6 9 04 Administration Programming The following programming procedures can be performed at any Commander i keystation provided that the Administration password or the Installation password is entered 01a Keystation Time Every keystation connected to the system displays the same time To Set the Time Press i to enter programming mode 01 Repertory Dial 04 to go to the Administration menu 04 Admin Press i to confirm ass Enter four digit administration password and press i twice Pass If the password is incorrect re enter correct password or press RLS twice to exit Enter time in twenty four hour format using four digits two for the hour followed by two for the minutes gt 1624 Press i to store new time 01aSet Time 16 24 Press RLS twice to exit 16 24 0 Page 6 10 Programming 02a System Speed Dial Numbers A maximum of twenty system speed dial telephone numbers may be stored These can be accessed by any station The maximum size for any number is twenty four digits Press REDIAL to store a pause RECALL to store a hookflash To Store System Speed Dial Numbers Press 1 to enter programming mode 01 Repertory Dial 04 to go to the Administration me
60. cadtion Sidi wees 3 1 Installation Checklist io iio die 3 2 Configuration Dia grain ridad dd diia 3 3 Installation Procedures E ds 3 5 Customer Responsibilities A A AA 3 5 A cae sa Hela yn UNGA NV DR ra Rede O EE EE 3 5 System Bus Terminal SOcKet aunar ddr did ts dada 3 14 Music On Hold ria 3 15 External RIE 3 17 Wall Mounting Key SAO iria 3 17 Battery Backup ivi os idas 3 19 Analooue Facilities Unt CAR Wed aci 3 22 AFU Pax Switch tA FIA dana 3 23 DOT AA A A ee E E NANA TEMA TERS E E N 3 24 Door Unlock cidad diaria da iia 3 25 EXternal PA is 3 26 A sestaeehgdas bude Seabee ef seatebeeeanas eigen E SANN toed eases NESANS 3 28 GAIN Check esnean satngacde na tag dag soda A aaa dannaaaasanes ca EGNA AO AES 3 28 Station Numbering inst barras 3 28 Memory Cea SN AA A 3 29 Station N umbef Clear A E TE 3 29 Start Up of the AFU AFU Numbering vi A A A A AAA 3 30 Commander i Product Service Manual Issue 2 Table of Contents i Table of Contents o A A S ER EIEE eels yogieses aac banineeasente 3 31 SA O REK KRK rss rr nanna 3 31 System Programming Back up s ssssesrssssssserrrrererrresnrrrrrrerrrssnrrrrrrrrrrrsnrrr rer ers r rss rr nere enn nn non 3 31 M VIND OE A A A aaa cites ened Arn AE cess 3 32 Chapter Four Programming ccccccceseeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeseeeeeeeeeeeeeesenees 4 1 VET O RN 4 1 PASS WO ia e e ae ET E a OEE a o ETEO SE S 4 1 Programin Keys ia 4 2 Memory o e ds 4 2 MES A A dE 4 3 OT
61. ck is activated e The Door Unlock Interface LED turns on and stays on for the duration specified in system programming e The output between contacts 2 3 is short for the duration specified in system programming e The output between contacts 1 3 is open for the duration specified in system programming To programme the length of time the door unlock opens refer to Installation Programming 151 Timer Door Opener Note The external paging interface has not been formally released by Telstra at the time of publication The external paging interface connects to the AFU in the same manner as for the door station There can only be one door station or external paging interface connected to the system The external paging interface must be connected to an ACA formally Austel compliant paging unit e Remove the screw from the top of the external paging unit e Remove the rear cover by hinging out and down Hardware Installation e Feed the cable from the AFU and the cable to the external paging system through the hole in the rear cover and mount the cover to the wall e Terminate the cable from the AFU to the outside terminals of the terminal block polarity is unimportant e Terminate the cable to the external paging system to the inner terminals of the terminal block polarity is unimportant To external paging system From AFU e Make a test external paging call and adjust the output level pot as required
62. cussed and cost effective Commander CPE support By contributing towards reducing Telstra s product unit costs on CPE it is helping to keep Telstra competitive in the telecommunications marketplace thus securing the profitability and the future of our company Telstra Commander Remote Access Centre The Telstra Commander Remote Access Centre has been set up by Telstra to help you in the tasks of installing and maintaining your Telstra Commander 1 Help Desk Documentation Support The Help Desk is staffed by personnel experienced in If you find any problems with the documentation for all areas of Customer Premises Equipment Call them this Commander i product please tell us during normal working hours for support on We want to know if you find any of the following e installation procedures problems e programming issues e fault issues e mistakes in the manual e detailing e any part is hard to understand e equipment compatibility e difficulty in locating a subject e modifications etc e format hard to follow etc The staff at Telstra Commander Remote Access Centre are keen to assist However please read carefully the documentation provided with the product before calling To contact the Commander Remote Access Centre For Customers FREECALL 1800 809 882 FREEFAX 1800 044 113 For Telstra Staff FREECALL 1800 809 881 FREEFAX 1800 044 113 Calls from a mobile phone are charged at the applicable mobile rate The
63. d 200 ohms LJ 200 ohms 200 ohms JE f JE I 888 5 eS LH 838 ES 7 222 a Standard Station 888 Standard Station y Legend a Standard Station EH Bus Socket Bus Wiring 0 5 mm diameter Station Bus Cord Page 3 12 Hardware Installation Extended Star Wiring Incorrect Example The following is an example of an incorrect wiring configuration 1 Master station number 1 is located more than 10 metres from the centre 2 A unit within 10 metres of the centre is terminated 3 One unit is terminated with 100 ohms instead of 200 ohms 4 More than one unit is terminated on a branch only the end unit on a branch must be terminated 5 One branch is over 150 metres in length 1 The sum of the distance of all branches is greater than 400 metres 50 100 3 50 80 40 160 483 metres Master Station 1 Legend E Bus Socket JE Bus Wiring 0 5 mm diameter sE Station Bus Cord Standard Station Standard Station J x1 200 ohms Master station more d The sum of each branch 3 E coo ae O from a 2 is more than 400 metres E E 000 E O PA Centre Z 50 100 3 50 80 ESA tes wo 40 160 483 m TA Paes 200 ohm me a a S O Lala
64. d is as listed on the System Order Form e Unpack all equipment and check for any damage incurred during transit e Locate and mount all equipment Ensure that all system elements including cabling are not installed near sources of electromagnetic radiation eg antennae photocopiers electric control panels transformers radiotherapy equipment e Install cabling for system Bus e Install cabling for external lines e Install any ancillary cabling external MOH station based alarm e Connect all stations to the system Bus e Assign station numbers to each keystation e Connect any AFUs to the system Bus e Initialise the AFUs and allocate an AFU number e Test station cabling by making an Intercom Call between the two stations the greatest distance apart e Test external line cabling by checking the presence of external dial tone e Program customer data e Back up customer data to second master station if present e Final test of system and features e Complete customer record Page 3 2 Hardware Installation Configuration Diagram In order to record the configuration used during installation it is essential to fill in the configuration block diagram showing how the keystations and AFUs are connected Simply draw a line indicating what each unit keystation AFU is connected to On the drawn line write in the approximate cable length The termination resistor used should also be recorded This form is
65. d keystation is in automatic answer mode a long beep is heard instead of the ring tone and the call is automatically answered in handsfree mode at the called keystation For systems with more than eight extensions intercom calls made to stations 9 10 11 and 12 must be made by pressing INT and dialling 9 0 and respectively Page 3 2 Making Calls Paging Calls To Make An Internal Paging Call e Lift the handset if handset mode is desired e Press own DSS key or Press INT and dial own intercom number 1 e Hear two short beeps e Make the paging announcement Paging An internal page call can be answered as an intercom call by any of the receiving keystations To Make An External Paging Call e Lift the handset if handset mode is desired e Press required DSS key or Press INT and dial the external paging intercom number e Hear one short beep e Make the paging announcement Commander i System User Guide Issue 2 Page 3 3 Door Station Calls To Call The Door Station e Lift the handset if handset mode is desired e Press required DSS key 1 8 or Press INT and dial the Door Station intercom number e Hear a short beep and speak to the Door Station e Press RECALL to activate the Door Opener External Calls To Make An External Call e Lift handset if handset mode is desired e Press a free LINE and wait for dial tone
66. d to store a number of up to 24 digits For one touch speed dial number storing procedure refer User Programming 02u One Touch Speed Dial Numbers on page 6 6 To Dial a Stored One Touch Number e Press a free LINE and wait for dial tone Press the key containing the stored number Commander i System User Guide Issue 2 Page 3 5 4 Call Handling Call Handling Holding Calls To Place An External Call On Common Hold Line 2 Reverting e Ask the external party to wait e Press HOLD Intercom dial tone is heard after placing a call on hold Held line icon appears on every To Place An External Call On Exclusive Hold station and the held party hears Music on Hold The other e Ask the external party to wait stations will have the icon steady e Press HOLD twice and not flashing Line 2 in exclusive hold on this station e Replace the handset To Retrieve A Held Call From Any Keystation e Lift the handset if handset mode is desired e Press held LINE e Replace the handset Call retrieval is the same as for calls placed on Common Hold but can only be carried out on the holding keystation Inquiry Calls To Handle An Inquiry Call Icon shown on your
67. de a connection to the Commander i external paging interface This provides connection to an external paging system to allow stations to make external paging calls Commander i AFU User Guide Issue 2 Page 1 3 Introduction Audible Signals Ring Type Call Type Double ring External call or transferred call MN aa Fast Ele ring tt am call Slow Slowsinglering ring Doorstation call station call Single tone repeated through Call waiting handset Page 1 4 Commander i AFU User Guide Issue 2 Page 1 5 2 How To Use The AFU Foreword When you lift the handset you will hear a continuous tone This is the internal dial tone At this point it is possible to make e Internal Calls e External Calls Once you have lifted the handset you have ten seconds in which to dial the desired number If you have not dialled the number within this time you will hear a busy tone and will not be able to carry out any operation Hang up and lift the handset to resume normal operation Internal Calls To Make an Internal Call e Lift the handset and listen for internal dial tone e Dial 4 and then dial the station number Stations are numbered from I to 9 then 0 and If all the internal channels are busy then you will hear busy tone To Answer an Internal Call e Lift the handset of the station that is ringing To Make a Paging Call e Lift the handset and listen for internal dial tone e Dial 4 and then dial your own
68. derstand e other product support e difficulty in locating a inquiries subject e format hard to follow etc The staff at Telstra Commander Remote Access Centre are keen to assist However please read carefully the documentation provided with the product before calling To contact the Commander Remote Access Centre FREECALL 1800 809 882 FREEFAX 1800 044 113 Calls from a mobile phone are charged at the applicable mobile rate These numbers are staffed from 8 00 am to 7 00 pm EST from Monday to Friday Table of Contents 1 Getting To Know Your Commander Ii sssss sssssssss 2201 1 1 Keystation Diagram Key Description Audible SignalS ssssssssssrrsrreserssressrsrrrnrrsrrrnr rn Choice of Ring Melody Volume Handset Receiver Volume Control Call Barring 31 232 4 eal a Handsfree Group Listening n oeiee eee E EEEE EE E Re RE Visual Signals ssrin oniinn ltd dotada 2 Answering Calls aaasnssssunnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn RN Nan Intercom Calls iia ara daa a o were es cssicseceseecde ca ccceestececenceeaeeaseuneisenceenasenseeeveeceeedteecdess Internal Pazina Calls IA ea ae EER Door Station Calls A sn rr bensen enes wets t ath hes System Call Walt tasas 3 Making Calsina eneen nenene anna aannaaien annaa enone Intercom Calls ti Pagino Calls erpiar RN A Door Station Call Aaa External Calls Last Number Redial Speed Diallin iii cid One T
69. digital Analogue Ports Simultaneous Calls Door Station or External Paging Interface Paging Zones e Internal e External Abbreviated Dialling e System e Keystation 10 per keystation Note There can be a maximum of 5 simultaneous calls on the system at any one time Each PSTN exchange line reserves one call channel These channels are reserved regardless of whether they are in use or not The remaining channels are then used for internal intercom calls For example if there are two PSTN exchange lines on the system there can be 2 simultaneous exchange calls and 3 intercom calls If there are four PSTN exchange lines on the system then there can be 4 simultaneous exchange calls and 1 intercom call Commander i Product Service Manual Issue 2 Page 2 1 System Description Specific Telephone Stations PSTN Master Station Standard Station Options Analogue Facilities Unit AFU Door Station Door Unlock Page 2 2 Two types of telephone stations are provided a PSTN Master station and a Standard station Outside appearance of all stations are the same To identify the station check the product label on its base A PSTN Master station allows for the connection of up to two external trunk lines and it is possible to connect two PSTN Master stations in a system This allows up to four external lines that can be accessed from the entire system or to specific stations The Standard station has the
70. ds on as is possible in the given time window Also allow time for questions regarding programming and the System Administration manual Training the System Administrator to coach terminal users Using the key station feature card and user card as the familiarisation template and e demonstrate the different ICONS Commander i Product Service Manual Issue 2 Page 5 3 Customer Training Customer End User Training Additional Customer Training Page 5 4 e explain and demonstrate RING TYPES and RING VOLUMES e demonstrate the methods of making outgoing calls e demonstrate methods of answering incoming calls e explain and demonstrate HOLD and EXCLUSIVE HOLD e demonstrate TRANSFER of calls by various means e demonstrate HANDSFREE facility e demonstrate using SYSTEM SPEED DIAL and how to programme PERSONAL SPEED DIAL e demonstrate how to program information under feature keys As you commission each extension where the end users are available show them the key station user guide and feature card Cover how to e make and receive Internal and External calls e put a call on Hold and Transfer calls Encourage them to go to their System Administrator for other details The end user familiarisation can be done in groups of up to 5 Optional Depends on the installation required Hand out the Commander i Support Centre card and ensure the System Administrator understands fault reporting and inquiry proc
71. e dialled to call Programming 06a Send Data 07a User Password Reset 08a Admin Password the terminal keystation or AFU extension Note 3 DSS Key corresponding to the first 8 Internal Intercom Call Numbers This sub menu is used to transmit all system data from the Master station number 1 to the second Master station if equipped This operation is for configuration backup only and can be initiated from any keystation It takes 30 45 seconds to complete the process The Default setting is Not Applicable e Press i to initiate the sending of the data Note Only Master stations of the same software version number should perform this operation otherwise corrupted programming data may occur The software version of the station can be checked from the diagnostic menu 191 The user password for a particular keystation can be reset to the default value The Default setting is Not Applicable e Press i to display the gt prompt e Dial the original station number to be reset 1 8 e Press i to confirm The administration password can be changed at any time The Default setting is 0000 e Press i to display the gt prompt e Dial the new four digit administration password e Press i to confirm Commander i Product Service Manual Issue 2 Page 4 9 Programming 09a Ring Mode PSTN Day Night 10a Remote Report Page 4 10 The ring mode for the PSTN lines is set for each stat
72. e numbers are staffed from 8 00 am to 7 00 pm EST from Monday to Friday Table of Contents Te INTHOGUCTION iii iii 1 1 A a KSSS STRASSER NASA NERE RN RAN ARSA RSA RS ARR EEE 1 2 Maiti Characteristics LA aii e 1 2 Main Features ooocaiodonideniden e e E EEEa E EEEE EEE ER EPEE EAE EE 1 2 To Make an Internal Call s s sstensss sisasisss ssrensv ess r neresdasriensisisin T 2 2 To Answer an Internal Call ccccccccccceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeees 2 2 To Make a Pagine Call A an 2 2 External Cal a lA 2 3 To Makean External Call ii SE NS 2 3 To Answer an External Call oooooccccnnnoooooccnnncnonononcnoncnonnanonnnonccnnnnnons 2 3 To Place an External Call On Hold ccccnoooooconcnccnnonooocnnoncnnnnnancnnncnnnnnono 2 3 To Resume an External Call that is On Hold ccooooooococnnccnnnooncnnnnncnnnnns 2 4 To Transfer an External Call ooooooooconccnnononoccnonononononcnonononnnnnnnnnncnnnannnons 2 4 Speed Dial cit ins 2 5 To Use System Speed Dialling on an External Line s ssssssssssssrssrrsrrssrersrnsn 2 5 To Use Speed Dialling on a PABX Line sissssssssssrrssrssrresersrrssresrrsrrrsrrsrrenrrna 2 5 Access to Network PABX Services Call Waiting or Call Transfer 2 5 Dialling Facilities a e a rioa aa roaroa AEs OR aE 2 6 To Continue Dialling After a Delay oonnoninncnnnncnonccnonccinnnnnonccnnncnnn cono nonnoos 2 6 To Change Mode of Dillon iii a aa an 2 6 Do
73. e process on how to handle customers who require higher than normal Handset Receive Volume Step 1 System Programming As discussed in bulletin 9 the first step is to check the system programming The programming area to check is 05 install 081 line settings This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 17 3 February 1997 Teehatea Butte tha _ _ _ eR 007 refer to page 4 12 of System Installation Manual Current default data is 101100 note that this default data has changed since the manuals were printed Remember to change the setting for each line The 1 in positions 3 amp 4 of this string represent Balance Impedance 1 Short Line Gain Setting 1 Low PABX By changing one or both of these settings to 0 for Long Line and or 0 for High C O most customers report the new levels are acceptable The default will be changed to 100000 once new stock arrives in March If this improvement is insufficient continue to Step 2 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 17 4 February 1997 Technical Bulleti Pat i1001 Step 2 Handset Improvements Existing customers who may require more receive volume must have their details referred to the Telstra Commander Remote Access Centre TCRAC These customers
74. e up to four digits e Press i to confirm the setting Ten Mobiles prefixes can be stored on the system These prefixes are to be considered as barring prefixes for stations with a Call Barring Class 3 but allowed prefixes for stations with a Call Barring Class 1 and 2 Note Station call barring class is assigned in administration programming 04a The Default prefixes are 041 018 019 015 014 017 e Press i to display the first stored Mobiles prefix e Select the desired Mobiles prefix location 01 10 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt prompt Programming 07i Common Allowed Prefixes 08i PSTN Line Settings e Dial the appropriate Mobiles prefix for the selected location Each prefix can be up to four digits e Press i to confirm the setting Eight Common Allowed prefixes can be stored on the system These prefixes are to be considered as the only allowed prefixes for stations with a Call Barring Class 4 and allowed prefixes for stations with a Call Barring Class 1 2 or 3 Note Station call barring class is assigned in administration programming 04a The Default prefixes are 1800 013 13 016 1100 e Press i to display the first stored Common Allowed prefix e Select the desired Common Allowed prefix location 01 08 by dialling the number or by using the and keys to scroll backwards and f
75. eactivate DND With Keystation Idle e Make an intercom call to the keystation e Press DND e Hang up the message wait is cancelled All calls to the keystation are inhibited Calling station receives a busy tone To Answer A Message Wait On Your Keystation e Lift handset if handset mode is desired e Press the DSS key with the Message Waiting icon activated DSS2 in the above diagram DND activated e Speak when the called party answers To Activate DND With Keystation On A Call e Press DND Whilst the call is in progress further incoming calls are inhibited DND mode clears when call ends Page 5 2 Commander i System User Guide Issue 2 Page 5 3 Microphone Mute To Activate Deactivate Muting Of Your Keystation e Press MUTE AA during a telephone conversation The handset microphone or the handsfree microphone depending upon the mode of use is de activated when the keystation is muted Monitor To Monitor An Area In The Vicinity Of Another Keystation e On the keystation closest to the area to be monitored press the DSS key 1 8 of the monitoring keystation or Press INT and dial the intercom number of the monitoring keystation e On the monitoring keystation press HF GL INT or the DSS key of the calling keystation to answer the intercom call in handsfree mode e On the monitoring keystation press MUTE AA to deactivate microphone Monitoring is now in pro
76. eaker and group listening facilities INT Key To make an intercom call Commander i System User Guide Issue 2 Getting To Know Your Commander i SICON Display This provides a display of system activities as well as the status of the keystation For more information refer to Visual Signals on page 1 6 RLS Release Key a To release an active call whilst in handsfree mode of operation b To exit programming mode c To release an active call whilst in headset mode of operation Oi Key a To enter programming mode b To confirm programming entries OLED Lamp Red Green Red Steady No intercom channel available Red Flashing Message wait status Green Flashing Visual ring DIRECT ACCESS Keys These keys have five functions a Direct Station Select DSS To make an intercom call b One Touch Speed Dial To dial stored numbers c Page To make a paging call by selecting your own DSS key with keystation idle d Conference Key To start a three party conference by selecting your own DSS key during enquiry call e Message Waiting To leave a message wait indication Page 1 3 Audible Signals SIGNAL MEANING External call Internal ring Intercom call Recall ring Call on hold for too long or an unanswered transferred call ringing back Double chime Incoming Door Phone call Two burst tones Page call calling station Single burst tone Page call receiving stations Single to
77. entre on 1800 809 881 08 8401 7857 Pearson Bulletin 62 3 March 1998 cal Bulleti REE HO 10 TELSTRA IN CONFIDENCE e System and Personal Speed Dial numbers cannot be dialled from all stations LIT is displayed not L1T Speed Dial number on the stations top display e Redial cannot be dialled at all stations LIT displayed not LIT last number dialled on the stations top display e SLT s connected to a AFU can receive Phantom Rings e Stations can dial external numbers and are not subjected to their current station Call Barring Class e Stations are unable to seize External lines Note By looking in Install and Admin programming it is possible to see incorrect values and corruption of the customer data 3 Station Personal speed dial numbers dialled from standard stations have an additional key press of the i key to dial the speed dial number 4 Station One Touch Speed Dialling numbers cannot store the Recall facility in the digits to be dialled 5 Systems configured with only 2 Keystations have various trouble with the second station only regardless if Station 2 is Master or Standard This can also occur with system configurations of 2 Keystations and AFU s The following problems can be experienced from Station 2 e Digits not registering on the keypad when dialling off hook from Station number 2 only e Slow dialling speed from Station number 2 only e Intermittently system internal dial tone will n
78. er Guide Commander i AFU User Guide Issue 2 Page 2 3 To Resume an External Call that is On Hold e Pick up the handset e Wait for the internal dial tone e Diall If more than one call is on hold then the call on the highest number line is retrieved first That is a held call on line 4 will be retrieved first before a held call on line 2 During Night Status you can resume any call placed in Common Hold In Day Status you can only resume a call put in Common Hold by yourself To Transfer an External Call This procedure is for when you are talking to an external party and wish to transfer the call to another station e Press the RECALL or Flash key e Wait for the internal dial tone e Dial 2 dial 4 and then dial the station number e Replace the handset before the called station answers if you wish to transfer without announcement or Wait for the answer offer the call and replace the handset to transfer with announcement e If the called extension does not accept the call press the RECALL or Flash key to resume the outside call e Ifthe operator of the called extension replaces the handset the external communication is automatically restored If the called station does not answer the transferred call within the pre programmed time the call will revert back to your phone Page 2 4 How To Use The AFU Speed Dialling You can dial on both direct external and PABX lines a reperto
79. er for increased safety in the case of outdoor installations it is advisable to use specific protection devices eg gas dischargers e Close the cover this is most important e Insert the power cord of the AFU plugpack supplied with a four pin plug into the power connector socket on the front left hand side of the AFU IMPORTANT NOTE When connecting the AFU plugpack to the mains you have five seconds to start up the initial configuration or to re start a new configuration Refer to System initialisation AFU Numbering i AFU only Note The i AFU has not been formally released by Telstra at the time of publication The AFU has fax switch functionality that allows inter working between an answering machine and fax machine If a call routed to the answering machine is a fax call then the AFU detects that the call is a fax call and automatically transfers the call to the fax machine Commander i Product Service Manual Issue 2 Page 3 23 Hardware Installation Door Station Page 3 24 This feature would typically be used when the office is unattended Voice calls are recorded on the answering machine and fax calls are transferred to the fax machine e The answering machine is connected to AFU extension A e The fax machine is connected to AFU extension B To programme the system for Fax switch operation refer to Installation Programming 131 Devices Fax Answering Machine Door Station Hr A
80. eripheral equipment Commander customer training is designed to enable the customer to be able to use their Commander system from the time of installation The customer training policy outlined will support the Commander strategy of the system being easy to use confirm the customer s buying decision give added value to Commander provide business benefits to the customer and also encourage usage of Telstra s network Technicians and or Customer trainers where available will provide tailor made customer training packages according to the customers requirements on complex Commander CPE while Field Technicians only will provide the total customer training package for the Commander i Commander i Product Service Manual Issue 2 Page 5 1 Customer Training Commander i User Training Policy Installation At the time of installation a user training session will be conducted by the technician to ensure the customer can use their Commander i system after installation The customer will be given free basic user training as outlined in this document Post Initial Training Support Any queries relating to the Commander user training can be referred to the Telstra Commander Remote Access Centre 1800 809 882 Basic Customer Training Comparison for NT amp i Commander CPE Train the System Admin to train end users Page 5 2 NT132 amp NT40 Core System Approx 45 min Using the System Administration Manual guide
81. ert ry Dial 04 to go to the Administration menu 04 Admin Press i to confirm Enter four digit administration password and press i OlaSet Time FU Vv n n If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit Enter 06 to go to the Send Data option o asend data Press 1 to initiate the sending of the data Note It takes about 30 45 seconds to complete the process Underscore signs are shown on the Master display indicating that the operation is in progress During this time the Master stations are frozen At the completion of the sending of data OK is displayed If Send Data is used to Transfer Data from a faulty Master station 1 to a replacement Master station and the System only has one Master station then Standard station 2 will need to be disconnected temporarily to allow another Master station to be connected to the bus as DSS 2 Master stations can only be connected as DSS 1 or DSS 2 Once Send Data is complete using the above procedure amp OK is displayed on Master station 1 press release now disconnect This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 60 3 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY cal Bulleti Ref H4009 TELSTRA IN CONFIDENCE Master station 1 and install the replacement Master stat
82. es fully transparent to the DTMF dialling from the telephone terminal This can allow for example a continuation of outside DTMF dialling in transparent mode The display shows the current time out in seconds three digits The Default setting is 010 e Press i to display the gt prompt e Dial the desired timeout in seconds you must enter three digits e Press i to confirm The latest setting will be displayed This is the time interval during which the Door Unlock Opener interface remains operational after the Door Unlock Opener command has been given The display shows the current time interval in seconds two digits but the value is normally set to four or five seconds The Default setting is 05 e Press i to display the gt prompt e Dial the desired time interval in seconds you must enter two digits e Press i to confirm The latest setting will be displayed This setting is used to select the type of door unlock opener interface used with the system Only one type of door opener is available for the system and therefore this setting does not need to be changed The Default setting is 0 and should not be changed e Press i to display the gt prompt e Dial 0 for Commander i i type only do not change this setting e Press i to confirm The latest setting will be displayed Setting 1 is only used in Europe Programming 17i Data Connection 18i AFU Software Version 19i Ke
83. ess with the Telstra Commander Remote Access Centre Ensure customer end users report all faults or enquires to the customer s System Administrator Additional Commander user training including country areas requested by the customer can be done by the on site technician at FFS rates Additional customer training post installation should be arranged by the customer by contacting the Telstra Commander Remote Access Centre on FREECALL 1800 809 882 or FREEFAX 1800 044 113 Chapter Six Maintenance and Troubleshooting Chapter Six Maintenance and Troubleshooting Introduction This chapter provides the information necessary to maintain and troubleshoot the Commander i key stations and systems Keystations Symptom Likely Causes Station does not power up blank displays keyboard not operational Station displays station number only eg Basic 4 Station shows incorrect characters on the display eg II QQ instead of HH MM After assigning a station number on a standard station station initialisation station shows blank display Faulty plugpack or broken connection to the plugpack e Check the plugpack wiring and output voltage 8 16 V depending on the mains voltage No connection to the bus Check the six wire bus cord bus wiring and termination Check that the master station is connected to the bus and is operating Incorrect resistor termination on station or bus wiring incorrect e Check
84. evelopment and Training Commander Sales Operations Susan Pearson 08 8202 9648 STRICTLY FOR TELSTRA STAFF ONL Y cal Bulleti _______ Re f 4909 TELSTRA IN CONFIDENCE February 1998 No of pages including this one 3 DOCUMENTS INCLUDED IN THIS BULLETIN DATE EQUIPMENT TOPIC REFERENCE 9 2 98 Commander i Transfer of data 11009 between Master stations This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 60 2 February 1998 STRICTLY FOR TELSTRA STAFF USE ONLY Technical Bulleti Pat i1009 TELSTRA IN CONFIDENCE Transfer of data between Master stations 06a Send Data The Commander i System has the ability to transfer System Data 06a Send Data between Master stations and is a useful tool to backup System Data from Master station 1 to Master station 2 This command is used to transmit all system data from the first Master station lines 1 and 2 to the second Master lines 3 or 4 if one is connected This operation is for configuration backup and can be initiated from any station It can also be used to transfer configuration Data to a replacement Master station This should only be performed between like Master stations e g Phasel to Phasel amp Phase2 to Phase2 06a Send Data Caution Data send will freeze any activity on Master 1 and Master 2 until completed To Send The Data Press 1 to enter programming mode ie Rep
85. f AFU to initialise the AFU Switch the AFU power ON and within 5 second e lift the handset e dial green LED is flashing e hang up LED is now steady Then e Press 1 for AFU number 1 extensions 9 and first AFU e Press 2 for AFU number 2 extensions O and second AFU Switch the AFU power OFF and then after 20 seconds turn the power ON This is to assure correct operation when connected to the Commander i Commander i Product Service Manual Issue 2 Page A 1 Installation Summary Door Station Connection In 131 FAD of Install menu enter in the third position for connection to AFU number or in the third position for AFU number 2 Connect the door station to Port B of the AFU Test the door station by making and receiving a call to the door station System Programming Back Up Back up system programming data to a second master station if present This will allow the second master station to take control of the system in the event that the first master station is removed or powered down If master stations are of the same software version then use the Send Data function refer Chapter Four System Programming That is Commander i to Commander i phase to phase 1 or Commander i to Commander i phase 2 to phase 2 Note Only Master stations of the same software version number should perform the Send Data operation otherwise corrupted programming data may occur If the system ha
86. formation Where appropriate illustrations are provided Component Safety Precautions The Commander i equipment contains a considerable number of MOS and other static sensitive components To reduce the incidence of premature failure due to static discharge you must take the following precautions Never attempt to repair power plug packs in the field They are powered from the 240V mains supply and contain hazardous voltages Always discharge static from yourself before handling any Printed Board Assembly PBA and wear an antistatic wrist strap connected to earth Always handle PBAs by the edges Never touch PBA tracks or connectors Contaminants introduced by fingers can cause corrosion and high resistance connections Never touch or straighten components especially the ceramic sub assemblies They are physically delicate and finger pressure can fracture component leads even if the leads do not actually break To protect PBAs against physical damage and damage due to static discharge always wrap them in an anti static package and place them in the protective packaging provided with the new item Bus cabling is not polarity sensitive Commander i Product Service Manual Issue 2 Page 3 1 Hardware Installation Installation Checklist Use the following checklist in conjunction with the detailed procedures to ensure that the Telstra Commander i system is correctly installed e Check that the equipment supplie
87. forwards e Press i to display the gt prompt e Dial the appropriate call barring class for the selected station e Press i to confirm the setting Note The system must be in night mode to programme the night mode settings This facility allows you to allocate a station number to a particular DSS key and or intercom number Normally station 1 is allocated to DSS1 station 2 to DSS2 and so on with station 12 allocated to the intercom number The Default setting is 123456789 0 Stations 1 to 8 are assigned to DSS1 to DSS8 and stations 9 0 and have intercom call numbers of 9 0 and respectively Note the intercom call number is determined by this programming e Press i to display the gt prompt e Dial the DSS and Intercom Call Number allocations in station number sequence You must enter all twelve DSS identifiers 1 even though there may be fewer than twelve stations in the system e Press i to confirm The station number retains the same value originally assigned at start up for each programming procedure eg the original station number will be used for programming the line access station call barring Door Station enabling and for resetting the user password The intercom call number is changed accordingly Note 1 Station Number Number originally assigned at start up to each terminal keystation or AFU extension Note 2 Internal Intercom Call Number Number to b
88. g This is the main menu in the configuration mode It enables you to view the 30 stored numbers ten personal speed dial numbers followed by twenty system speed dial numbers The Default setting is Clear e Press i The number stored in location 01 is displayed e Use the and keys to scroll backwards and forwards in the display of the 30 stored numbers Alternatively you can go directly to a specific location by dialling the two digit address 01 to 30 e Press RLS twice to exit the configuration mode 02 Lock Enable Disable A keystation can be prevented from making all outside calls other than those numbers in the system speed dial or numbers in the common allowed numbers list 071 The Default setting is Lock Disable e Press i twice This causes the locking status of the keystation to change If the keystation was already locked the User Administration or Installation password is required before the keystation is permitted to be unlocked You can exit this Main menu item by pressing RLS Commander i Product Service Manual Issue 2 Page 4 3 Programming 03 User Programming 01u Personal Speed Dial Numbers 02u One Touch Speed Dial Numbers Page 4 4 The following programming procedures are pertinent only to the specific keystation on which you are operating For full details on User Programming refer to the System User Guide e Press i to access the User sub menus To scr
89. gramming mode 01 Repertory Dial 04 to go to the Administration menu 04 Admin Press i to confirm ass 01aSet Time 16 24 Enter four digit administration password and press i If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit 08aAdmin Pass Enter 08 to go to the Admin Password option Press i to confirm Enter four digit password Press i to confirm Press RLS three times to exit Page 6 13 09a Ring Mode PSTN The ring mode is allocated to each station one for each of the available PSTN lines This operation is to be carried out for both Day and Night modes of operation There are three possible settings 1 Immediate Ring 2 Delayed Ring 10 seconds 3 Ring Excluded To Select Ring Mode Day or Night e Press i to enter programming mode 1 Repertory e Dial 04 to go to the Administration menu 04 Admin vlIl SHS A An a e Press i to confirm e Enter four digit Administration password 01aSet Time 16 24 and press i If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit e Dial 09 to go to the Ring Mode option O09aRing Mode D e Press i to confirm 01 111111111111 The Ring Mode value for each of the possible twelve stations is displayed for line 01 e Dial 01 04 to select the desired line number Alternatively
90. gress To Cease Monitoring e Press RLS on the monitoring keystation Page 5 4 Other Facilities Remote Maintenance Telstra can remotely program and interrogate your Commander i from the Telstra Commander Remote Access Centre Telstra can analyse problems and change configurations without the need to visit your premises For security reasons this feature can only be activated by the system administrator Warning this feature should not be used except under the directions of a Telstra representative Before using this feature call the Telstra Commander Remote Access Centre Remote maintenance takes place on Line 1 Ensure that Line 1 is available and the first master keystation in your system is idle If you wish to continue talking to a Telstra representative during the remote maintenance session you will need to call the Telstra Commander Remote Access Centre on a line other than Line 1 To Start Remote Maintenance e Place a call to the Telstra Commander Remote Access Centre using Line 1 e Follow the instructions of the Telstra representative e When requested by the Telstra Pass representative Press i 9 9 e Enter the four digit administration password and press i to confirm Your call with the Telstra representative will be placed on hold automatically If the password is incorrect the keystation will return to the Telstra Commander Remote Access Centre call Press i 9 9 and re enter the correct pas
91. h 2 A unit within 10 metres of the centre is terminated 3 One unit is terminated with 100 ohms instead of 200 ohms 1 More than one unit is terminated on a branch only the end unit on a branch must be terminated Master Station 1 Master Station 2 d Standard Station ate sss Standard Station d 4 ECTS ee J ooo Branch length longer i 200 ohms j 1200 ohms 228 7 than 60 metres A0 Melleg gt oo No Sf vv NE XI R amp 200 ohm li ES i go metres Fil 200 ohms Unit within 10 metres ad of centre is terminated i ia a Only end of branch A 2 is terminated x Q Standard Station F x4 N AFU x3 3 gt ID 00 onm gt E 200 ohms Star termination Y is 200 ohms y 200 ohms g BE JE Sse Ba ess Standard Station BLE 888 Standard Station Legend Standard Station NW Bus Socket Bus Wiring 0 5 mm diameter Station Bus Cord Commander i Product Service Manual Issue 2 Page 3 11 Hardware
92. he last remote maintenance session Commander i System User Guide Issue 2 Page 6 19 Press RLS three times to exit 11a Serial Number A remote maintenance serial number may be allocated to the system by the Telstra Commander Remote Access Centre To Display The Remote Maintenance Serial Number Press i to enter programming mode 01 Repertory Dial 04 to go to the Administration menu 04 Admin Press i to confirm ass Enter four digit Administration password 01aSet Time 16 24 and press i If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit 11aSerial 447218432 Dial 11 to go to the Serial Number option Press RLS three times to exit 12a Hold Timer The length of time a call is on common hold or exclusive hold before the call rings back at the holding station is programmable There are four possible settings 1 30 seconds 2 60 second 3 90 seconds 4 120 seconds To Set The Hold Timer Day Or Night Press i to enter programming mode 01 Repertory Page 6 20 Commander i System User Guide Issue 2 Programming Dial 04 to go to the Administration menu A Admin Press i to confirm ass Enter four digit Administration password and press i eS If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit Dial 12 to go to the Hold 12a
93. included in Appendix A and can be photocopied as required After completing the form it can be left on site with the system administrator Commander i Configuration Diagram Location MDF lan fn d d T a Master 2 M r1 aste I per I 22 Standard 2 o00 000 E 285 I 2 GA Ge e AS Standard 3 Standard 4 200 000 222 ees 222 222 S88 888 24 Sy oe ES e 3 gt Standard 5 I POON ee soo Standard 6 E ooo Er ooo Bl E 888 E Soa ELE ose BLE ooo SN GA TA FA b Standard 7 I POS am eco Standard 8 S35 S Er Ses Ses El E Ses 223 BLE soo A Bus Wiring Rules Star Wiring Rules Basic Star Extended Star Maximum bus length 200 metres Master Station Number Master station number 1 located Master station number 1 located Terminations 100 ohms at ends 1 Position within 60 metres of star centre within 10 metres of star centre of the bus only 2 terminations only Termination 200 ohms on the end of every 200 ohms on
94. ing into handsfree If the spring is not strong enough to achieve full movement of the switch hook then contact on the circuit board is not made if the line key is pressed in this state a call will go into handsfree automatically because the System will recognise the Switch hook as Onhook hung up The Phase 2 Stations have an improved compression spring that can be fitted to the Phase 1 Stations Master amp Standard The spring is now available in packs of 20 with the Serial and Item number of 749 46 Warning IF MASTER STATION 1 OR 2 ARE BEING MODIFIED THE SYSTEM WILL NOT FUNCTION CORRECTLY UNTIL THE STATIONS ARE RECONNECTED Material List Phase 2 compression spring Serial Item Number 749 46 Pack of 20 Tools Required Small Phillips head screw Driver PBA Antistatic matt Method 1 Disconnect all cords to the back of the station 2 Remove the 2 phillips head screws in the base of the station This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 84017857 STRICTLY FOR TELSTRA STAFF USE ONLY Feehraiea Bete tia Ret 44907 TELSTRA IN CONFIDENCE 3 With the station still facing down lift the base off of the station 4 Observing all PBA Antistatic handling precautions disconnect the speaker connector from the circuit board then remove the 15 phillips head screws that retain the circuit board remove the circuit board being careful not to damage the displ
95. ining numbers If the External Line is Pulse Decadic e Press the RECALL or Flash key and wait for the internal dial tone e Dial 0 followed by the remaining digits of the number being dialled To Change Mode of Dialling To change the mode of dialling to the external line from Pulse Decadic to Tone DTMF e Press the RECALL or Flash key and wait for the internal dial tone e Dial followed by the required number Door Station Door Opener It is possible to answer the door station and operate the door opener if equipped from any station when in conversation with the door station To Operate the Door Opener Call from Door Station e Lift the handset to answer a door station call e Dial 1 To Operate the Door Opener Without A Call from Door station e Lift the handset and listen for internal dial tone e Dial 4 and then dial the door station number You will be in conversation with the door station e Dial 1 to operate the door opener Page 2 6 Commander i AFU User Guide Issue 2 How To Use The AFU Page 2 7 3 AFU Quick Reference Card AFU Quick Reference Card Making Calls To Make an External Call ona Direct External Line O Lift handset and listen for internal dial tone O Dial 0 and wait for the external dial tone O Dial required number To Make an External Call on a PABX Line O Lift handset and listen for internal dial tone O Dial 8 and wait for the PABX dial tone O Dial re
96. inistrator For more information refer to Administration Programming 04a Station Call Barring Class described on page 6 13 The allowed prefixes for ISD STD Mobiles and Common Allowed are set up at the time of installation For more information refer to the Commander i System Installation Manual Note that the System Speed Dial numbers see page 6 11 override the Call Barring class set for any station Handsfree Group Listening Each keystation is equipped with handsfree and group listening facilities e Press the HF GL key to switch between handset handsfree group listening modes in that order In group listening mode both the handset for listening and speaking and the keystation speaker are activated However the handsfree microphone is turned off The three bars next to the HF GL key are lit only in handsfree mode see page 1 6 for a diagram of icon displays Commander i System User Guide Issue 2 Page 1 5 Getting To Know Your Commander i Visual Signals The top display of the Commander i provides clock information as well as incoming call indication active call status and call duration It is also used for programming purposes The icon display provides an instantaneous view of the status of the system as well as the settings of the keystation The diagram below provides a summary of the icons and explains the meaning of each symbol Ine 1 engaged on another station
97. ion There can be different ring modes for day and night modes of operation The Default setting for Day and Night is 111111111111 e Press i and the Ring Mode programmed for line 1 is displayed e Select the desired line number 01 04 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt Prompt e Dial the desired Ring Mode on the selected line according to the following options 1 Immediate Ring 2 Delayed Ring 10 seconds 3 Ring Excluded e Press i to confirm the Ring Mode WARNING Be careful to avoid ring disabling or delaying for all stations for the same line Note The system must be in night mode to programme the night mode settings This facility displays the date and time of the last remote maintenance session In addition the number of remote maintenance sessions performed to date is also displayed The Default setting for Remote Report is Not Applicable The number of remote maintenance sessions is displayed After approximately three seconds the display shows the time and date of the last remote maintenance session Programming 11a Serial Number A remote maintenance serial number may be allocated to the system by the Telstra Commander Remote Access Centre After approximately three seconds the serial number will be displayed The Default setting for Serial number is Not Applicable 12a Hold Reminder F i This option
98. ion can be programmed so that it does not receive the call e Press RLS three times to exit waiting tone when a second call external or internal arrives at the k ion 05u Password eystation There is a facility to change the user or keystation password The user To Enable Disable Call Waiting password is required for operations such as Keystation Locking e Press i to enter programming mode 101 Repertory Repertory To Change a User Password e Dial 03 to go to the User menu e Press i to enter programming mode 01 Repertory e Press i to confirm 01u Pers Speed Dial e Dial 03 to go to the User menu 3 User e Press i to confirm 01uPers Speed Dial e Dial 05 to go to the password option O5uPassword e Press i to change password e Dial 06 to go to the Call Waiting option 06u Call Wait Enable e Press i twice to change the setting 06u Call Wait Disable Press RLS three times to exit Note Itis not recommended that call waiting is disabled when single The current User password is required line telephones are used as AFU extensions Calls initialised e Enter current User password Pass from single line telephones will not receive busy tone when the called party is on another call The called party will only If the password is incorrect The Password menu is displayed Press receive visual indication of the incoming call when call i and re enter correct password or press RLS to exit waiting is disa
99. ion in its place You will now need to perform a number clear 19 i Station Diagnostics 1 NumClr and renumber the replacement Master station as DSS 1 you can now reinstall Standard Station 2 and test the System for correct operation If Send Data is to be performed on a System with 2 Master stations then the process is a lot easier Send Data from Master station to Master station 2 then perform a number clear 19 i Station Diagnostics on Master station 2 and renumber as DSS 1 now install the replacement station as DSS 2 and test System for correct operation This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 60 4 February 1998 STRICTLY FOR TELSTRA STAFF USE ONLY cal Bulloti 6004 1009 TELSTRA IN CONFIDENCE Note Using the above process will delete User Speed Dials for DSS 1 amp DSS 2 also Volume settings for Receiver Handsfree and Ring will reset to default No other User Admin or System Data be lost Note Please check for the presence of MOH cards and reinstall into the replacement Master stn WARNING Transferring of Data is performed in Administration Programming 06a Send Data This must not be performed between unlike Master stations e g Phasel to Phase2 or Phase2 to Phase 1 Data corruption will occur if this warning is ignored This can also affect System operation at a later date that will cause additional rework and cost For
100. is only available for the Commander i system Time Day Night The length of time a call is on common hold or exclusive hold before the call rings back at the holding station is programmable There can be different hold reminder times for day and night modes of operation There are four possible settings e Press i to display the gt prompt e Dial 1 2 3 or 4 to select the hold reminder time 1 30 seconds 2 60 second 3 90 seconds 4 120 seconds e Press i to confirm The Default setting for hold reminder time Day and Night is 2 60 seconds Note The system must be in night mode to programme the night mode settings Commander i Product Service Manual Issue 2 Page 4 11 Programming 05 Installation Programming 01i Number of Stations 02i Number of AFU Ports Page 4 12 The following procedures can only be carried out after the installation password is entered To Gain Access to the Installation Sub Menus e Press i e Dial the four digit Installation password and press i to confirm The first Installation sub menu is displayed e To scroll up and down the sub menus use the and keys Alternatively dial the sub menu number 01 19 The current number of master and standard keystations connected to the system is displayed This does not include any standard tone telephone devices connected to AFUs The Default setting is 8 To Change the Number of Stations e Press i to dis
101. ithin 10 metres of star Note 1 If two units are connected on a branch then only the end unit is terminated Note 2 There must be at least two branches longer than 10 metres Note 3 If there are 8 branches at 60 metres the total length is 480 m 8 x 60 m 480 metres Hardware Installation Installation Procedures Customer Responsibilities System Bus Wiring The customer is responsible for providing e Satisfactory lighting for installation and maintenance e Single phase correctly earthed 240V 10A 50 Hz AC general purpose power outlets GPO one for every keystation and AFU The outlets must be easily accessible and kept clear of obstructions The system is controlled by master station number 1 and requires all the keystations master and standard and AFUs to be connected to the system bus The system bus is a simple single twisted pair cable which is not polarity sensitive The system bus can be configured as e A straight bus where all keystations and AFUs are daisy chained from one unit to the next e Star bus where all keystations and AFUs are star wired from a central point For each bus configuration there are rules defining e bus length e termination resistance e number of units per branch Commander i Product Service Manual Issue 2 Page 3 5 Hardware Installation BUS Termination Three resistors 100 ohm 150 ohm and 200 ohm are supplied with the system bus terminal socket
102. ithin any 15 metre segment of cable e Master stations can be anywhere on the bus Commander i Product Service Manual Issue 2 Page 3 7 Hardware Installation Star Configurations There can be two types of star wiring e Basic star where all keystations and AFUs are located within 60 metres of the central wiring point e Extended star where the leg lengths can be extended to a maximum of 150 metres and the master stations must be within 10 metres of the centre Master Station Cd Standard Station Standard Station d E z 2900 E 009 E E 2823 el 2 22 EE E E Sse a ee En a A SS No resistor gt F k y ntre 200 ohm Length a metres Casan 200 ohms No resistor MF gt d A e 2 ES T B we o 2 E eoo ES EN O 2 E 8828 I C S El aaa Re yn NN ES se z D O Standard Stati 2 Q ndar ion gt anda allo F x AFU Il No resistor M E S f 200 ohms L 200 ohms 200 ohms Ss d ul lal 3 E coo XE ooo 3 fs COS 3 eee a le oao a o eee 2 6E eea Ss 2 alla oeoo TER 4 22s IT i Es ess standard station EGO St
103. keystation Icons shown on other keystations If a call on hold is not retrieved within the pre programmed time recall ringing is heard at the holding station For further information on setting the hold timer refer to Administration Programming 12a Hold Timer on page 6 20 e Ask the external party to wait Make an intercom call see page 3 2 e The standard Music On Hold is a non musical tone Thirty two seconds of digitised music is available as an option as is external Music On Hold Page 4 2 Commander i System User Guide Issue 2 Page 4 3 Outside party is automatically put on exclusive hold and cannot be retrieved by any other station e Make your inquiry e Return to the held call by pressing the held LINE If a call on hold is not retrieved within the pre programmed time recall ringing is heard at the holding station For further information on setting the hold timer refer to Administration Programming 12a Hold Timer on page 6 12 Transferring Calls Any external call can be transferred to another station To Transfer A Call e Immediately make an intercom call this will result in the call being placed on exclusive hold Station 3 talking to station 1 line 2 on exclusive hold Transfer Without Announcement Camp On e Hang up before the called party answers or upon hearing busy ring tone Page
104. minals eg Fax modems 181 AFU Software This setting allows for no tones no interruptions communication from non voice terminals eg Fax modems Commander i Product Service Manual Issue 2 Page 4 25 Chapter Five Commander Customer Training Chapter Five Commander User Training Strategy Background Strategy Commander user training has been a service strategy deployed by Telstra to create value to the customer on purchasing their system Traditionally this training has been delivered by customer trainers either on site or in a classroom environment for larger Commander systems and by technicians for the smaller systems In 1993 research conducted by Telstra revealed that the customers want their staff to be able to work the system immediately after installation They only wanted 15 30 minutes training which covered the basic facilities of the phone Technicians were considered by the customer as the ideal person to show customers how to use their system Training individually or in small groups on their premises were seen as more convenient for our customers Customers were willing to pay for any additional training required after that The launch of the Commander NT in 1996 saw the Technicians conducting basic user and system administrator training to both Commercial and Corporate customers Because of the Commander i simplicity this was expanded to cover all aspects of customer training on the Commander i keysystem and p
105. mmed for line 01 are displayed for each of the 12 extensions e Select the desired line 01 04 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt prompt e Dial the appropriate settings for the twelve stations for the selected line number You must enter a value for all twelve even though there may be fewer stations connected to the system e Press i to confirm the new setting Note The system must be in night mode to programme the night mode settings Every station is assigned a call barring status This operation is to be carried out for both day and night modes of operation There are five call barring classes 0 No Barring 1 Barred only to ISD prefixes 041 2 Barred to ISD prefixes 041 STD prefixes 051 but specified mobiles 061 and common allowed prefixes 071 are allowed 3 Barred to ISD prefixes 061 STD prefixes 051 and mobile prefixes 061 but specified common allowed prefixes 071 are allowed 4 Only specified common allowed prefixes 071 are allowed Commander i Product Service Manual Issue 2 Page 4 7 Programming 05a DSS Extension Display Page 4 8 The Default setting for Day and Night at all twelve stations is O e Press i and the Station Class programmed for Station 1 is displayed e Select the desired station 01 12 by dialling the number or by using the and keys to scroll backwards and
106. mmed in Install menu 031 No handset icon displayed Lines e Check system programming for Install menu 031 No Lines Symptom Likely Causes AFU green LED does not stop flashing Standard telephone is not DTMF tone after initialisation procedure dialling e Connect tone dialling telephone to the AFU Standard telephone is connected to port B of AFU e Connect telephone to port A Page 6 2 Trouble Shooting amp Maintenance Symptom Likely Causes AFU is not connected to system bus e Check 6 wire bus cord bus wiring and termination Analog station connected to AFU selects a Two AFUs in the system initialised with the line after dialling O but the line is noisy same AFU number eg 1 e Re initialise the second AFU and reassign the AFU number to 2 AFU LED lights steadily but no dial tone Number of AFU ports specified in Install present on the analog station connected menu 021 No AFU ports is less than actual number of ports wired For example Number of AFU ports is set to 2 while 2 AFUs are connected should be set to 4 ports e Check the system programming 021 No AFU ports Master Station Replacement MOH Card If the master station is to be replaced then ensure that any music on hold daughter boards installed in the master stations are removed and then re inserted into the replacement master station The presence of MOH cards can be tested in the Station Diagnostics 191
107. more than eight stations for making intercom calls to station numbers 10 and 12 respectively e RECALL Used to insert Hookflash in repertory numbers e REDIAL Used to insert Pause in repertory numbers The memory of any keystation can be cleared from the keystation s diagnostic menu If you reset the memory on master station 1 all system programming will be reset to the factory default values If you reset the memory on standard keystations then the standard keystation s personal speed dial numbers will be cleared There are two methods of entering diagnostic mode e Method 1 From installation programming 19i Keystation Diagnostics e Method 2 By powering up the keystation while pressing the 1 key To clear the keystation memory e Dial 3 to step through the diagnostic menus until the following display is shown 1 NumClr 2 MemClr 3 gt e Dial 2 to clear the keystation s memory Programming Menus 01 Repertory If you press 1 the keystation is placed in configuration mode and the display shows the first menu 01 Repertory With the and keys you can scroll backwards and forwards through the main menu items 01 Repertory 02 Lock Enable Disable 03 User 04 Admin 05 Install 06 Night Mode Enable Disable Some items are programmable for both Day and Night modes as indicated on the display D N To program Night configuration the system must be in Night mode during programmin
108. more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 60 5 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY TELSTRA IN CONFIDENCE qelstra d D j ee HH eeo alta Cee HIE 0 9 i eeo J e yy Commander i Technical Bulletin BULLETIN No 62 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8401 7857 STRICTLY FOR TELSTRA STAFF ONLY r cal Bulleti Ref H010 TELSTRA IN CONFIDENCE March 1998 No of pages including this one 5 DOCUMENTS INCLUDED IN THIS BULLETIN DATE EQUIPMENT TOPIC REFERENCE 2 3 98 Commander i Release 11010 For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 Bulletin 62 2 March 1998 Feehnieal Bulle _ _ _ Rot 010 TELSTRA IN CONFIDENCE Commander i Release Since the introduction of the Commander f Master station Phase 2 released in August 1997 as a Hybrid Phase 2 Master stations with Phasel standards a number of problems have been identified with the Phase 2 Master station and have all been resolved in the latest software version Commander i The new Commander i Master and
109. n 2 in 10i Music on Hold Source 7 Once assembled connect the Master station to the bus and test for Music on hold by placing an external call on hold and correct operation of all other facilities For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 59 4 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY FeehniealBuleip Ref 008 TELSTRA IN CONFIDENCE CLI Master Station PBA 3 pin connector MOH Board 4 pin connector This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 59 5 STRICTLY FOR TELSTRA STAFF USE ONLY January 1998 cal Bulleti _______ Ref 4908 TELSTRA IN CONFIDENCE For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Bulletin 59 6 January 1998 STRICTLY FOR TELSTRA STAFF USE ONLY TELSTRA IN CONFIDENCE qelstra d D j ee HH eeo alta Cee HIE 0 9 i eeo J e yy Commander i Technical Bulletin BULLETIN No 60 This bulletin has been issued by Sales D
110. n Diagnostic Test Sequence Commander i Product Service Manual Issue 2 Page 4 21 Programming To Test Displays and Keyboard Keys e Dial 1 to test the Display and Icons All Icons and segments are activated for about two seconds e Dial 2 to test the keyboard Dial every key on the keyboard Each key pressed is shown with a corresponding character on the Display e Press i The character p is shown for a few seconds after which the diagnostic menu is re displayed e Dial 3 to go to the next diagnostic menu or press RLS to exit from the Diagnostic Test Sequence To Test Handset and Handsfree Microphones e Dial 1 to test the handset microphone The voice level is indicated by the number of squares shown on the display e Dial 2 to test the Handsfree microphone As above the voice level is indicated by the number of squares shown on the display e Press i to return to the original display e Dial 3 to go to the next diagnostic menu or press RLS to exit from the Diagnostic Test Sequence To Test Speaker and Music On Hold e Dial 1 to test the Speaker with the current ringing melody e Dial 2 to test the Internal Music on Hold MOH This menu selection appears only if you are performing this test on a Master station e Dial 3 to go to the next diagnostic menu or press RLS to exit from the Diagnostic Test Sequence To Test Bus Controller and Non Volatile Memory e Dial 1 to test the B
111. n has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Teehnteal Butte tha A _ _ _ 7_ RH 001 No of pages including this one 3 DOCUMENTS INCLUDED IN THIS BULLETIN DATE EQUIPMENT TOPIC REFERENCE 3 3 97 Commander i Modification to improve 11001 Receive Level Volume This bulletin has been issued by Sales Development and Training Commander Sales Operations Susan Pearson 08 8202 9648 Series 17 2 February 1997 Technical Bulleti Def 1001 Commander i Modification to improve Receive Level Volume Introduction This bulletin is a follow up to tech bulletin 9 which discusses how to handle customers experiencing difficulty with receive level volume on the Commander 1408 A minority of customers have experienced difficulty with reception volume on the Commander 1408 This is particularly the case with noisy environments or sites with long distances from the local exchange As the Commander i408 does not as yet have variable receive volume control a modification to internal Handset acoustics has been designed which provides a significant increase to the handset receive level This modification will be incorporated in all future stock commencing from March It should be noted that less than 10 of installations have experienced this difficulty however wherever possible Telstra will continue to develop and enhance its products This bulletin addresses th
112. ne repeated Call waiting Choice of Ring Melody Volume There are four ring melodies and five ring volume levels available for each keystation Setting the ring melody and volume is allowed while the keystation is ringing e Press REDIAL to change the ring melody e Press VOL to change the ring volume level The most recent settings will remain stored for all subsequent incoming calls Day and night ring settings are to be made separately Handset Receiver Volume Control The received volume can be adjusted anytime during a call e Press VOL to change the handset receiver volume level The most recent setting will remain stored for all subsequent calls The handset receiver volume control operates independently of the ringer volume control Page 1 4 Getting To Know Your Commander i Call Barring Each station can be assigned one of five classes of call barring cLass MEANING _ _ O All calls permitted Class 1 Calls to ISD and info call prefixes barred Calls to STD mobile and common allowed prefixes permitted Class 2 Calls to ISD STD and info call prefixes barred Calls to specified mobile and common allowed prefixes permitted Class 3 Calls to ISD STD mobile and info call prefixes barred Local calls and calls to specified common allowed prefixes Only calls to specified Common Allowed prefixes permitted The call barring class for each station can be changed at any time by the System Adm
113. ng e Press the DSS key of the first master keystation e Return to your original call with the Telstra representative by selecting the line on hold e Follow the directions of the Telstra representative Remote Maintenance is now in progress Commander i System User Guide Issue 2 Page 5 7 6 Programming Menus Programming of the Commander i is accessible at any connected keystation There are three passwords for the different levels of programming User Administration and Installation Details regarding the User and Administration functions have been included in this User Guide For information on Installation functions refer to the Commander i Installation Manual To Display Menu Options e Press i to enter programming mode 01 Repertory The first menu Main Menu is displayed e Press and to move up and down the menu items Alternatively dial the number of the desired menu item 01 Repertory 02 Lock Enable Disable 03 User 04 Admin 05 Install 06 Night Mode Enable Disable 01 Repertory This menu enables you to view the contents of the thirty stored telephone numbers 10 personal speed dial numbers 01 to 10 and 20 system speed dial numbers 11 to 30 To Display Stored Speed Dial Numbers e Press i to enter programming mode 01 Repertory e Press i to display the first number e Dial the required two digit address 01 to 30 Alternativel
114. ntre to be entered This permits the Commander i system to automatically answer incoming calls from the Telstra Commander Remote Access Centre Commander i Product Service Manual Issue 2 Page 4 23 Programming Note The ability for the Commander i to automatically answer calls from the Telstra Commander Remote Access Centre is currently not available The Default setting is Clear e Press i to display the gt prompt e Dial the phone number of the Telstra Commander Remote Access Centre The phone number can display the wild card character The wild card character matches any single digit in the number thus allowing a range of line numbers to be used for calling into the system e Press i to confirm the number 06 Night Status Enable Disable The Night Status allows one system to have a different set of call distribution and station configuration for night time operation It is generally used for after hours operation or whenever the office is not staffed The current setting is displayed The Default setting is Night Disable or Day mode e Press i to enable disable Night Status A password is required It can be the User Administration or Installation password e Dial a four digit password e Press i to confirm change of status The latest status will be displayed e Press RLS to exit this main menu item Page 4 24 Programming AFU Programming Summary For every AFU you ma
115. nu 04 Admin Press i to confirm Enter four digit administration password and press i 01aSet Time 16 24 If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit 02aSyst Speed Dial Enter 02 to go to the System Speed Dial option Press i to confirm The location of the first system speed dial number is displayed and the number stored if there is one System speed dial numbers are stored in locations 11 to 30 Dial 11 30 to select the desired number location Press i to confirm the location Enter the number to be stored gt 996666776 Press i once to confirm twice to re enter or RLS to cancel il If desired repeat the above process by selecting another speed dial location and storing the desired number Commander i System User Guide Issue 2 Press RLS four times to exit 03a Line Access PSTN A PSTN line access status is allocated to each station one for each of the available lines This operation is to be carried out for both Day and Night modes of operation There are three line access status values 0 Fully Restricted Access 1 Semi Restricted Access incoming calls only 2 No Restriction To Set Line Access Status Press i to enter programming mode 1 Repertory Dial 04 to go to the Administration menu 04 Admin Press i to confirm ass 01aSet Time 16 24 Enter four digit administrati
116. nu is displayed Press i and re enter the correct password or press RLS to exit e To scroll up and down the sub menus use the and keys Alternatively dial the sub menu number The Default setting is Clear e Press i to display the gt prompt e Dial the time in twenty four hour format using four digits two for the hour followed by two for the minutes e Press i to confirm the new time The Default setting is Clear A maximum of twenty system speed dial telephone numbers may be stored These can be accessed by any station e Press i and the first stored number is displayed e Select the desired location 11 30 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt prompt e Dial the number to be stored and press i to confirm A pause can be stored by pressing REDIAL A hookflash can be stored by pressing RECALL Programming 03a PSTN Line Access Day Night 04a Station Call Barring Class Day Night A PSTN line access status is allocated to each station one for each available line This procedure is to be carried out for both day and night modes of operation There are three line access status values 0 Fully Restricted Access 1 Semi Restricted Access incoming calls only 2 No Restriction The Default setting for all 4 lines Day and Night is 222222222222 e Press i and the line access restrictions progra
117. number e Broadcast a voice message If all the internal channels are busy then you will hear busy tone The first station that answers becomes connected to the caller in the same way as an internal call All keystations programmed to receive paging calls are alerted with a double beep on the loudspeaker and also a message on the display Page 2 2 How To Use The AFU External Calls To Make an External Call e Lift the handset and listen for internal dial tone e Dial 0 to access a direct external line or 8 to access a PABX line e When you hear the external dial tone dial the required external number You will hear a busy tone if there is no available line To Answer an External Call e Lift the handset of the station that is ringing If you are already engaged on a call when a new call arrives you are alerted by a sequence of short beeps call waiting tones You can transfer the current caller or put the call on hold in order to answer the new incoming call To Place an External Call On Hold e Press the RECALL or Flash key e Wait for the internal dial tone e Dial 1 to place the call in Common Hold Any station can now pick up the call e Replace the handset and make any other call If a call on hold is not retrieved within the pre programmed time recall ringing is heard at the holding station For further information on setting the hold timer please refer to Administration Programming in the System Us
118. o select the desired location Alternatively scroll up or down the ten personal speed dial locations using the and keys e Press i to confirm the location e Enter the number to be stored gt 99554688 il e Press i once to confirm twice to re renter or RLS to cancel e Repeat the above steps after selecting another location number e Press RLS three times to exit 14 36 01 Each number can contain up to 24 digits Personal speed dial numbers 01 10 appear as speed dial numbers 01 10 in each keystation s speed dial memory 11 30 being taken up by the system speed dial numbers The Commander i System User Guide Issue 2 Page 6 5 Programming speed dial stored should be recorded on the speed dial directory card 03u Headset Enable Disable attached to the underside of every keystation A keystation handset may be replaced by a suitable Austel permitted Note Pressing REDIAL will store a pause RECALL will store a headset When connected and activated the RLS key is used to perform hookflash the hookswitch function 02u One Touch Speed Dial Numbers To Enable Disable Headset Any DSS key except your own and any unused line key can be programmed to store a number of up to 24 digits To Store One Touch Speed Dial Numbers e Dial 03 to go to the User menu 3 User e Press i to enter programming mode 1 Repertory e Press i to enter programming mode 1 Repertory e Press i to confirm 1uPers Speed
119. o the Commander i System Chapter One Introduction to the Commander i General Product Overview The Commander i system is a leading edge digital keysystem ideally suited to small business and residential applications It has been designed as a system that will accommodate both present and future telecommunication requirements The stations are of clear simple aesthetic design fitted with two liquid crystal displays These displays provide clear information and easy guidance on the operation and use of the system s various functions Ease of installation and simple programming are two key attributes augmenting the extensive feature list of the Commander i system The Commander i is a KSU less no main equipment system designed for residential and small business markets There are two types of station Master and Standard An Analogue Facilities Unit AFU is available which provides two analogue ports and you can have up to two AFUs per system 4 analogue ports Each system configuration requires at least one Master station providing for a capacity of two 2 exchange lines A second Master station can be added which enables the system to handle four 4 exchange lines The maximum capacity of a Commander i system is four 4 exchange lines eight 8 digital keystations and four 4 analogue ports The system has been designed with user installer and distributor in mind so there is no necessity for voluminous Installation
120. o the second master station An ACA formerly Austel approved external ringer can be connected to a standard station through the standard station s system bus terminal socket The standard station external ringer interface provides a 5V 3 mA output External Ringer Standard Station PPDPP PPP pp bibbibtbbi Standard keystations can be wall mounted using the Wall Mounting Kit WMK i and a six conductor wall mounting plate Master keystations can be wall mounted in a similar manner to the standard keystation but will require the exchange line cord to be run out from the top of station and connected to the exchange line terminal socket Fit and cable the six conductor wall mounting plate Refer to Extending Keystation Power on page 3 14 for information on extending the distance from a keystation s plug pack Commander i Product Service Manual Issue 2 Page 3 17 Hardware Installation Power Power TE Black mite Bes Yellow E a Green BUS Front View Supplied Wall Plate Option Connection Terminals Master Station External Music On Hold Standard Station External Ringer Fit the handset retaining clip to the top cover of the keystation e Push out the handset retaining clip from the wall mount bracke
121. ogramming mode 01 Repertory e Dial 04 to go to the Administration menu 04 Admin e Press i to confirm ass Page 6 14 Programming e Enter four digit administration password 01aSet Time 16 24 and press i If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit e Enter 05 to go to the DSS option 05aDSS123456789 0 The position in which each of the DSS keys is displayed indicates which station is connected to it In the example shown below station 3 is connected to DSS6 and station 6 is connected to DSS3 e Press i to confirm e Enter the station DSS key allocations in gt 126453789 0H the desired sequence il You must enter all twelve different DSS identifiers 1 4 even though you may not have twelve stations e Press i once to confirm twice to re enter or RLS to cancel e Press RLS three times to exit Note For the programming of Lines Access Ring Modes Station Call Barring and User Password Reset the station number is kept independent of the allocation made here 06a Send Data This is a command used to transmit all system data from the first Master station lines and 2 to the second Master if one is connected This operation is for configuration backup only and must be initiated from the first Master To Send The Data e Press i to enter programming mode 01 Repertory e Dial 04 to go to the Administr
122. oll up and down the sub menus use the and keys Alternatively dial the sub menu number 01 06 Each keystation can be programmed with up to ten Personal Speed Dial numbers The Default setting is No numbers stored e Press i and the first stored number is displayed e Select the desired location 01 10 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt Prompt e Dial the number to be stored and confirm by pressing i A pause can be stored by pressing REDIAL A hookflash can be stored by pressing RECALL Every DSS key except your own and any unused line key can be programmed to store a One Touch Speed Dial number The Default setting is Clear e Press i and the contents of the first register DSS1 is displayed e Select the desired location 01 11 by dialling the number or by using the and keys to scroll backwards and forwards Note Locations 01 through 08 correspond to DSS1 to DSS8 locations 09 through 11 correspond to lines 2 3 and 4 e Press i to display the gt Prompt Programming e Dial the number to be stored and confirm by pressing i 03u Headset Enable Disable e Press i twice to enable if disabled or disable if enabled the Headset operation The Default setting is Disable 04u Paging Enable Disable e Press i twice to enable if disabled or disable if enabled the
123. ommander features or both Such businesses may have two single line services e Large businesses requiring telephone and intercom features at small branches such as in shop front locations e Large businesses requiring improved features linked to a PABX eg call screening direct intercom calls paging multiple line appearance handsfree conference Introduction to the Commander i Commander i Enhancements Station Case Enhancements Feature Enhancements Handset Receiver Volume Control Exclusive Hold Hold Timer The Commander i keysystem has recently had an upgrade of its many features and facilities to create the Commander i The keystation case has also been revised to give a cleaner and more elegant look and now has the ability to be wall mounted The following enhancements have been made to the keystation case to improve both the look of the keystation and provide wall mounting e The microphone hole on the top of the case has been removed e The indent on the top of the case has been removed e DSS panel and paper label have been combined into the one panel e The DSS retaining flap has been removed e The HOLD key is now coloured red e LCD display panel has been made the same colour as the dial keys e The keystation can be wall mounted using the optional wall mounting bracket e A handset park clip has been added to the top of the station to provide a position to park the handset when the ke
124. on password and press i If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit O3aLine Access D 01 222222222222 The line access status value for each of the possible twelve stations is displayed for line 01 Enter 03 to go to the Line Access option Press i to confirm Dial 01 04 to select the desired line number Alternatively scroll up or down the line numbers using the and keys Press i to confirm the location Page 6 12 Programming gt 110222111022 You must enter twelve values even though you may not have twelve stations If any of the entered numbers are invalid the original setting for that station will be retained Enter the appropriate setting for the twelve stations Press i once to confirm twice to re enter or RLS to cancel If desired repeat the above process by selecting another line number and entering the appropriate status codes Press RLS four times to exit 04a Station Call Barring Class A call barring status is assigned to every station This operation is to be carried out for both Day and Night operations There are five call barring classes 0 No Barring 1 Barred to ISD prefixes but mobiles and common allowed prefixes allowed 2 Barred to ISD STD prefixes but mobiles and common allowed prefixes allowed 3 Barred to ISD STD and mobile prefixes but common allowed prefixes allowed 4
125. or Station Door Opener rseson E A E conan cnn nccnn na ER 2 6 FOR SAFETY REASONS COMMANDER i MUST BE INSTALLED BY AUTHORISED SERVICE PERSONNEL IN ACCORDANCE WITH AUSTEL TS009 STANDARD Commander i AFU User Guide Issue 2 Table of Contents i 1 Introduction Introduction This manual describes the operating instructions for the Commander i Analogue Facilities Unit AFU Main Characteristics The Analogue Facilities Unit AFU is an optional interface to the Commander i system allowing for connection of up to two standard Tone telephone terminals telephone sets cordless multi function telephones FAX machines answering machines modems etc or one standard tone telephone terminal and one door station external paging interface A maximum of two AFUs can be connected to one system This provides for a total of four telephone terminals with the following limitations Only one Door Station or external paging interface per system Only one Door Unlock per system in combination with the door station Main Features The main features supported by telephones connected to the AFU are as follows Internal Calls To call and communicate between stations Internal Paging To broadcast a loudspeaker message to keystations and wait for an answer External Calls To selectively engage external or PABX lines Restriction to Outside Calls for Each Extension To restrict a station from incoming and or outgoing access to any
126. orwards e Press i to display the gt prompt e Dial the appropriate Common Allowed prefix for the selected location Each prefix can be up to four digits e Press i to confirm the setting Note Already included in this table are the prefixes 000 and 1144 These are masked prefixes and cannot be modified The settings for each of the PSTN lines maximum four is required to be programmed The Default settings for all four lines are 101100 e Press i to display the values of the settings for the first line e Select a line 01 04 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt prompt Commander i Product Service Manual Issue 2 Page 4 15 Programming 09i PABX Access Digit 10i Music on Hold Source Page 4 16 e Dial the appropriate digits for the selected line OPTIONS os memo arms Parallel Station O 0 No detection 1 Yes detection K Hook Flash 0 110 ms 1 270 ms 2 450 ms 3 700 ms Select 1 if a data terminal or fax is in parallel with the external line This will prevent the Commander i i system from seizing the shared line when the data terminal or fax is using the line e Press i to confirm the setting Two single digit PABX access codes can be assigned The Default setting for both locations is 0 e Press i to display the first of two PABX access digits e Select the desi
127. osition 2 3 to position 1 2 the LED should light steadily red Close the case taking care that the cable connected to CN2 passes through the small circular opening on the front side of BBU If the LED does not light red then the battery voltage is low below 5 6 Volts and needs to be charged for about 13 hours before operation Continue with steps 3 and 4 to begin charging the battery Connect the cable of the BBU to the station if the battery is charged then the station will power up Connect the bus cable coming from the wall socket to CN1 the LED should light steadily green The BBU is now correctly installed Install the AFU near the mains outlet The AFU can be fastened to the wall with 5 mm diameter screws These are supplied with the system Mounting Template 2 lt 130 0 mm gt FRONT VIEW Sliding Cover A A P o E A rr JG AC DC Adaptor J L Bus Door unlock Extension A Extension B Hardware Installation Connection of Internal BUS Cable Connection of Analogue Terminals cordless fax answering machines etc Connection of AFU Plugpack AFU Fax Switch Open the sliding cover to access the internal socket e Plug the 6 wire AFU Bus Cord into this socket To Connect Using RJ12 Jacks e Close the sliding cover e Connect the telephone s using the two modular RJ12 jacks The extension interfaces are equipped with internal protection against power surges Howev
128. ot be received on lift off of the handset from Station number 2 only Intermittently calls can not be hung up from Station number 2 only For more information please contact the Telstra Commander Remote Access Centre on 1800 809 881 Bulletin 62 4 March 1998 Technical Bullet Rof i1010 TELSTRA IN CONFIDENCE Note None of these problems will be Exhibited in Handsfree 6 The AFU ring cadence is the same for internal calls as external calls both have external ring cadence this means that the customer using a SLT connected to an AFU will not be able to distinguish the difference between an Internal or an External call 7 SLTs connected to an AFU may experience the following problems intermittently e Missed digits during dialling and redial from the SLT resulting in RVAs from the Network and no call progress e No system internal dial tone when going off hook e No clear down of a call after replacing the handset e Slow dialling With the new version of Commander i there is now an additional procedure that must always be completed when initialising an AFU with a Commander i Master station The AFU power must be switched off for a minimum of 20 Seconds once the AFU Initialisation sequence has been completed then switched back on This additional procedure will be in all future documentation The new full AFU initialisation sequence including the additional procedure above as described on the next page must be
129. ouch Speed Dialling 4 Gall Handling Holdin Cal S e o e ro tcop es vane eps esac oth ARN DTE EVR SNRA NRA EE Inquiry Calls Transferring Calls Conferencias sees soul ON lal il End nd E 5 Other Facilities sssssssssosssssannnnssnnnnssnnnnssn nn nerna nn rna nanna nan Message WEST EN ee ieee canteen uae eee ees PSTN Decadic to Tone Signalling Do Not Disturb DND ccocnnnooccncncnonononononononinannnos Microphone MUlC 2s ss sssosusisobssnsssioetssessinitsksioedereses Mont O ener A io Table of Contents i OD REPertory O OOO het ae at 02 Keystation Locking s ssssessrsssresseeserssrssrnsrrr 06 Night Status Enable Disable 03 User Programming necerais Olu Personal Speed Dial Numbers 02u One Touch Speed Dial NumberS ooonoconnnncnoccnonncconncnonccnnnccnancnanncnnncnnns 6 6 03u Headset Enable Disable 04u Paging Eniable D1isable s s ssssntesssessovsesestosesssdsiessesksrssesdoesr skiner rss OSU Password tecsieccscties ove cese love eoedee Giese beer VER e A A NERE 06u Call Waiting Enable Disable 04 Administration Programming ssmsssssssssrrssrrsrrsrrrssrssrrsrrerrenrrrrrrsr rer rr rer rr nr nanna Ola Keystation TIME iia 02a System Speed Dial Numbers 03a Line ACceS PSTNos ssesosssoeseredossessadsvesesede 04a Station Call Barring Class 05a DSS Extension Displicocnai e sists ere se ne OG6a Send O coh sie rer aries niet 07a User Password Reset O8a Administration Password
130. ould also be equipped with a BBU to ensure access to the external lines connected to the second master station in the event of power failure Note Stations without battery back up are not operational during a power failure Commander i Product Service Manual Issue 2 Page 3 19 Hardware Installation The BBU is contained in one wall mounted plastic case size 16 cm x 20 cm and is connected in series between the system bus wall socket and the station plugpack wall socket 2 5 m cable 1 5 m cable I COO ooo OSS ooo PPP PPPPepe obbbbobooo e The cable connection from the BBU to the station is 1 5 metres and is factory fitted to the BBU e The BBU is connected to the wall socket using the same 6 wire cable used to connect the station to the BUS this cable is part of the station assembly The BBU has one printed board equipped with 1 Sealed lead acid battery voltage 6V and capacity 1 2 Ah The battery is shipped fully charged 2 Circuitry for battery charging and discharge control the battery lasts for about two hours in normal operation and takes about 13 hours to fully re charge 3 One 2AG style fuse F1 of 0 5A 250V to protect the battery output 4 One jumper link CN3 to disconnect the battery during transport and storage e 2 3 Battery disconnected factory setting e 1 2 Bat
131. play the gt prompt e Dial the number of stations assigned to DSS keys e Press i to confirm If the number dialled is less than 8 all icons for any unassigned DSS Keys are deactivated Conversely if the number of assigned stations dialled is greater than the number of stations actually installed then all icons for the excess DSS keys are activated The current number of AFU Ports connected to standard tone telephone devices is displayed The Default setting is 4 To change the Number of AFU Ports e Press i to display the gt prompt e Dial the number of AFUs ports 0 No AFU ports No AFUs Programming 03i Number of External PSTN Lines 04i Barred ISD Prefixes 2 Two AFU ports 1 AFU only 4 Four AFU ports 2 AFUs e Press i to confirm The current number of external PSTN lines connected to the system is displayed The Default setting is 4 To change this number e Press i to display the gt prompt e Dial the number of external lines connected to the system e Press i to confirm The maximum number of simultaneous conversations on the system bus is 5 4 external and 1 intercom or 2 external and 3 intercom The correct setting of External Lines is therefore important as each external line reduces the number of simultaneous intercom conversations Ten ISD and high charge information prefixes can be stored on the system Any station that is assigned a Call Barring Class of 1 2 or 3 will
132. programming must be backed up by transferring the data to a second master station if present This will allow the second master station to take control of the system in the event that the first master station is removed or powered down System programming back up can be done by doing a Send Data transfer refer Chapter Four System Programming for stations of the Commander i Product Service Manual Issue 2 Page 3 31 Hardware Installation Moving Office Page 3 32 same type That is Commander i to Commander i phase 1 to phase 1 or Commander i to Commander i phase 2 to phase 2 Note Only Master stations of the same software version number should perform the Send Data operation otherwise corrupted programming data may occur If the system has different versions of master stations then observe the following procedure e Disconnect master station number from the system e Wait approximately 20 seconds for the second master station to take over the system control e Enter programme mode from any station e Programme all customer data eg speed dial barring ring assignments number of lines stations AFU ports etc e Turn the power off e Re connect master station number 1 e Power the system on The Commander i system allows users to easily re locate individual stations or the entire system to a different location without the need for difficult and time consuming re programming or re wiring This is m
133. quired number To Make an Internal Call O Lift handset and listen for internal dial tone O Dial 4 and then dial the required internal extension number 1 to To Make a Paging Call O Lift handset and listen for internal dial tone O Dial 4 and then dial your own number O Make paging announcement Automatic Dialling To Speed Dial on a Direct External Line Lift handset Dial 70 and wait for dial tone O Dial required system speed dial number 11 to 30 To Speed Dial on a PABX Line Lift handset Dial 78 and wait for dial tone O Dial required system speed dial number 11 to 30 Page 3 2 Holding Calls O Ask outside caller to wait O Press RECALL key and listen for internal dial tone O Diall To Recover A Call on Hold O Lift handset and listen for internal dial tone O Diall Inquiry Calls Transfers To Make an Inquiry Call O Ask outside caller to wait O Press RECALL key and listen for internal dial tone O Dial2 O Dial 4 and then the required internal extension number 1 to O Return to held call by pressing the RECALL key or Replace handset to transfer call to the other extension Additional Functions To Flash to External Line O Press RECALL key and listen for internal dial tone O Dial To Continue to Dial After Interdigit Timeout O Press RECALL key and listen for internal dial tone O Dial 0 To Change Dial Mode From O Press RECAL
134. red access digit location 01 or 02 by dialling the number or by using the and keys to scroll backwards and forwards e Press i to display the gt prompt e Dial the appropriate digit any dial key digit for the selected PABX access digit e Press i to confirm the setting There are three types of sound that can be transmitted on held PSTN lines Simple Tone I Internal Music M and External Music Source E The letter corresponding to the existing selection is displayed The Default setting is 1 Simple tone Programming 11i Install Password 12i Door Station Day Night e Press i to display the gt prompt e Dial 1 2 or 3 to select the desired type of Music on Hold 1 Simple Tone 2 Internal Music 32 seconds of continuous digitised music 3 External Music Source e Press i to confirm The new setting will be displayed If internal music is selected then the Music on Hold daughter board must be installed on Master station 1 for lines 1 and 2 and Master station 2 for lines 3 and 4 Similarly if external music source is selected then the external music source must be connected to Master station 1 for lines 1 and 2 and Master station 2 for lines 3 and 4 This sub menu is used to change the installation password The Default setting is 6990 e Press i to display the gt prompt e Dial the new four digit installation password e Press i to confirm If the installation password
135. rmation refer to Visual Signals DRLS Release Key e To release an active call whilst in handsfree mode of operation e To exit programming mode e To release an active call whilst in headset Page 1 6 a fe a _ o pat EO SS PS J ee a ETS ee N t oaea jo SAS aa a E 5403 e e Q WC Z 7 mode of operation Introduction to the Commander i System Oi Key To enter programming mode To confirm programming entries LED Lamp Red Green Red Steady No intercom channel is available Red Flashing Message wait status Green Flashing Visual ring DDIRECT ACCESS Keys These keys have five functions Direct Station Select DSS To make an intercom call One Touch Speed Dial To dial stored numbers Page To make a paging call by selecting your own DSS key with keystation idle Conference Key To start a three party conference by selecting your own DSS key during enquiry call Message Waiting To leave a message wait indication Commander i System Installation Manual Issue 2 Page 1 2 Chapter Two System Description Chapter Two System Description Capacity The Commander i system is able to connect up to 4 external PSTN lines 8 keystations and up to 4 standard tone telephone terminals via the Analogue Facilities Unit AFU Exchange Connections e PSTN analogue Lines Keystations
136. ry number stored in the System Speed Dial numbered from 11 to 30 Note System Speed Dial is not subject to Station Class Of Service Barring To Use System Speed Dialling on an External Line e Lift the handset and wait until you hear the internal dial tone e Dial 7 followed by 0 and wait for the external dial tone e Dial the desired speed dial address 11 30 To Use Speed Dialling on a PABX Line e Lift the handset and wait until you hear the internal dial tone e Dial 7 followed by 8 and wait for the external dial tone e Dial the desired speed dial address 11 30 A pause of three seconds is automatically inserted between the PABX access digit normally 0 and the outside number If the System Speed Dial number is not compatible with the line selected eg a PABX only number to an external line or where there is no available line you will hear a busy tone Access to Network PABX Services Call Waiting or Call Transfer When using Network or PABX Services you will need to send a timed loop break hookflash to the external line e Press the RECALL or Flash key e Wait for the internal dial tone e Dial Commander i AFU User Guide Issue 2 Page 2 5 Dialling Facilities To Continue Dialling After a Delay When you are in the middle of dialling an external number and have paused longer than the interdigit time out carry out the following instructions If the External Line is Tone DTMF e Dial the rema
137. s also affects each station s ring setting To Enable Disable Night Status e Press i to enter programming mode 01 Repertory e Press 06 to go to the Night Status menu 06 NightMode Disable The current setting is displayed e Press i to change Day Night status ass Password is requested It can be the Administration or Installation password e Enter four digit password Pass e Press i to confirm change or RLS to cancel If password entered is valid the status is 06 NightMode Enable changed e Press RLS to exit RECALL Night Mode activated icon HOLD displayed at every station Page 6 4 Programming 03 User Programming The following programming procedures can be performed at any Commander i keystation The settings are unique to each keystation 01u Personal Speed Dial Numbers Each keystation can be programmed with a maximum of ten personal speed dial numbers and up to ten one touch speed dial keys These are in addition to the twenty system speed dial numbers and can only be used at the keystation where the numbers are stored To Store Personal Speed Dial Numbers e Press i to enter programming mode 1 Repertory e Dial 03 to go to the User menu 3 User e Press i to confirm 1uPers Speed Dial e Press i again The first personal speed dial number is displayed and the number if there is one already stored in location 01 e Dial 01 10 t
138. s different versions of master stations then observe the following procedure e Disconnect master station number 1 from the system e Wait approximately 20 seconds for the second master station to take over the system control e Enter programme mode from any station e Programme all customer data eg speed dial barring ring assignments number of lines stations AFU ports etc e Turn the power off e Re connect master station number 1 e Power the system on Installation Summary Commander i Configuration Diagram Location Master 1 Standard 3 Standard 5 Oppo og poop Standard 7 Pppppppapg FTTTTTTTT Bus Wiring Rules Maximum bus length 200 metres Terminations 100 ohms at ends of the bus only 2 terminations only No more than four keystations AFUs within any 15 metre segment of cable Master stations can be anywhere on the bus MDF Star Wiring Rules Master 2 Standard 2 Standard 4 Standard 6
139. scroll up or down the line numbers using the and keys e Press i to confirm the location e Enter the appropriate setting for the gt 111112113333 twelve stations il Page 6 18 Programming You must enter twelve values even though you may not have twelve stations If any of the entered numbers is invalid the original setting for that station will be retained e Press i once to confirm twice to re enter or RLS to cancel e Repeat the above steps for the other available line numbers e Press RLS four times to exit WARNING Be careful to avoid ring disabling or delaying for all stations for the same line 10a Remote Report This facility displays the date and time of the last remote maintenance session In addition the number of remote maintenance sessions performed to date is also displayed To view the time and date of the last remote maintenance session e Press i to enter programming mode 01 Repertory e Dial 04 to go to the Administration menu 04 Admin e Press i to confirm e Enter four digit Administration password 01aSet Time 16 24 and press i If the password is incorrect the Admin menu is displayed Press i and re enter correct password or press RLS to exit e Dial 10 to go to the Remote Report 10aRemoteReport 015 display The number of remote maintenance sessions is displayed After approximately three seconds the 16 04 14 23 display shows the time and date of t
140. se numbers are staffed from 8 00 am to 7 00 pm EST from Monday to Friday Table of Contents Table of Contents Chapter One Introduction to the Commander i cceceeeeeeeeeeeeeeeeeeeeeeeeeeeeees 1 1 A ES 1 1 PEO TICO dr a TIO A ds 1 1 Marketing Position Application ates 1 2 Commander i Enhancements sintio dd 1 3 Station Case Enhancements e dado al edi cata do 1 3 Feature Enhancements siii 1 3 Conhecton Dissra casi di di acia E aiai 1 5 Keystation DiagTaMisiaa os paa 1 6 Chapter Two System DeSCriptiOn eeceeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeneeeeneees 2 1 Capacity a1 cs acest can catgberecanyteat asi gh e aaeoa AES ser wean baasqastgseg Gane te oetgnng sean sane araa E eoi teats 2 1 Sp cifi Telephone anti aecsanesndinsseoe es 2 2 PSTN Master Hao rio spa 2 2 A Re eae nee nae een Ree ANNA on E ARSENIK oe Crane eee Test SARAS terest 2 2 O A A 2 2 Analogue Facilities Unit CAO suas despa nates quan de ouade aa Guncedeogemegdessuner 2 2 Door Station Door Unlock sisisi eiieeii accio pvandsassctatesesatadaa entras ao KEKR NEN nie 2 2 Music On Hold MO PD oceano anida sta 2 3 External Pagine Interact apr enie a a bps dessas ssd arr nnened 2 3 O sctuced a sadccedtaaydeadeuadocads TEE o as 2 3 Chapter Three Hardware Installation ccccccesseeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 3 1 Introducir essed fed nares ne bar nee Sasa ee re Sawa et tas hee Hane eee 3 1 Component Safety Pre
141. sword e Wait for the Remote Maintenance System to answer and say Welcome to the Telstra Commander Remote Access Centre Commander i System User Guide Issue 2 Page 5 5 All the icons of the first master station and the line used for the Remote Maintenance call are flashing e Press the DSS key of the first master keystation Remote Maintenance is now in progress To Start Remote Maintenance And Continue Your Conversation With The Telstra Commander Remote Access Centre e Place a call to the Telstra Commander Remote Access Centre using a line other than Line 1 When requested by the Telstra representative Press i 9 9 e Enter the four digit administration password and press i to confirm Your call with the Telstra representative will be placed on hold automatically If the password is incorrect the keystation will return to the Telstra Commander Remote Access Centre call Press i 9 9 and re enter the correct password e Wait for dial tone e Enter the phone number given to you by the Telstra representative e Wait for the Remote Maintenance System to answer the call and say Welcome to the Telstra Commander Remote Access Centre Page 5 6 Other Facilities All the icons of the first master station and the line used for the Remote Maintenance call are flashi
142. t e Position the handset retaining clip in the position provided as shown e Using the small screw provided fix the handset retaining clip to the top cover e Insert the screw cover into the handset retaining clip Fit the keystation to the wall mounting bracket e Connect the system bus cable to the keystation and pass it through the wall mount bracket window as shown e Connect the external line cable to the master keystation and run the cable out from the top of the station and connect to the external line terminal socket master stations only Page 3 18 Hardware Installation Battery Backup e Attach the wall mounting bracket to the keystation base using the three larger screws provided e Connect the system bus cable to the wall mounting plate e Attach the keystation to the wall mounting plate by placing the wall bracket keyholes over the wall mount plate s retaining screws and then sliding the keystation down to lock it onto the plate Note The battery back up has not been formally released by Telstra at the time of publication Each Commander i keystation Master or Standard can be connected with a Battery Backup Unit BBU to keep the station functioning normally for up to two hours in the event of mains power failure To ensure that the system operates during a power failure then master station number 1 must be equipped with a BBU If a second master station is provided on the system then it sh
143. t the daughter board into the 3 pin and 4 pin sockets on the Master station PBA as shown in the above figure Ensure that the daughter board is fully inserted and that it sits flat and securely e Reassemble the base moulding Master Station PBA MOH Board 3 pin connector 4 pin connector The MOH board installed into the master station only provides internal MOH for the two lines connected to that master station If a second master station is connected to the system then a second internal MOH board must be installed into the second master station This will provide internal MOH to the lines connected to the second master station External MOH External MOH is connected to the master station through the master station s system bus terminal socket External MOH must be connected through an Austel approved Line Isolation Unit LIU External Music on ies Connected via LIU Master Station POPP Ppp pp biibibibbi The external music connected to the master station only provides MOH Page 3 16 Hardware Installation External Ringer Wall Mounting Key Stations for the lines connected to that master station If a second master station is connected to the system then external music source must also be connected to the second master station This will provide external music to the lines connected t
144. ta 4 12 03i Number of External PSTN Lines os 4 13 04i Barred ISD Pr iii oe api on atm 4 13 051 Prarie dS LD PERES ii 4 14 061 Mobiles Prefixes sii taba 4 14 071 Common Allowed Prol 4 15 OSE PS UN O cad een ERNRER 4 15 VOLPABA ACUES DI A i en O re OA a 4 16 10i Music on Hold Source siii do aii wand dean oad didas 4 16 itinstall Pass Word occ ssdad 4 17 121 Door Station CD ay NIGH ecricis ride pit 4 17 131 Devices Fax Answering Machine Door Station ssssssssssererrrrrrrrsrerrrrrrrrrrnnnrrr ren 4 18 141 Interdigit Times Outsider pesada 4 19 ir AAA earner ea nn aN Mme Tem Ce em eS a 4 20 Table of Contents ii Table of Contents LOL Py Pe DO Or DSN iresi reote rneeste deanes at panseetagedd gatonnt boas ataoi eas esie ihnen 4 20 171 eta MMC A A rRS ENAS SNRA 4 21 181 AFU Software VerSlOD s ss sierseserbesss ssbnsvsssbsnsnderb nss sebensssers rss dsbinensdes ner drbenssssdres 4 21 191 Keystation Dia NOSE AS A A A NR FN Sera 4 21 201 Tel Des A A SENSE Redan AG NaN 4 23 06 Night Status Enable Disable A A a a ee A 4 24 APU Programming Summary cuisine dd dd 4 25 Administration Menu 45255 5sn sig A AS ees 4 25 Tistallatio n Men s icones senesne ieres eas O SENSE Cony ERSE Eas EER Sh 4 25 Chapter Five Commander User Training Strategy commcomcnncnmsccnnnaacnnanacananane 5 1 Background seria dd dai dada 5 1 SAL DV ar Santis caer A coset Stele aah ee ala a E SON TAR VAAN s 5 1 Commander i User Training Policy c
145. tery connected operational condition 5 Two colour LED L1 to indicate the operational status e green for mains operation e red for battery operation Page 3 20 Hardware Installation 6 Two RJ12 connectors e CN1 entry of the BUS cable plug from the system bus wallsocket e CN2 2 5 m cable to the station factory fitted CN3 pan T CN3 1 2 Battery Connected Operational condition Battery 6V 1 2Ah 2 3 Battery Disconnected F1 Factory setting 0 5A For transport and storage CN2 Vv CN1 L1 To Station ko A From Wall Socket Installation and Connection 1 Wall mount the BBU within 2 5 m of the wall socket and 1 5 m of the station Note The case cannot be opened without a tool The tool can be a screwdriver used to push the latch on the front side see figure releasing the upper shell to rotate to vertical position When wall mounting the BBU ensure that there is enough space left under the unit to allow insertion of a tool to open the case rotate to open 4 Sockets lt Push to NRA unlock cover Ensure enough space is left under the BBU to insert a tool to open the case 2 142 0 mm S Mounting Template Commander i Product Service Manual Issue 2 Page 3 21 Hardware Installation Analogue Facilities Unit AFU Wall Installation of AFU Page 3 22 Open the BBU case and swap the jumper CN3 from p
146. the end of every No more than four branch longer than 10 metres ancl longer than 10 metres keystations AFUs within any 15 See Note 1 Se Mole metre segment of cable Max number of branches g 9 Master stations can be anywhere Min number of branches 2 See Note 2 2 See Note 2 on the bus longer than 10 metres Max branch length 60 150 Total sum of all branches See Note 3 Maximum 400 metres Max number of units per 2 2 branch Max number of units 4 4 within 10 metres of star Note 1 If two units are connected on a branch then only the end unit is terminated Note 2 There must be at least two branches longer than 10 metres Note 3 If there are 8 branches at 60 metres the total length is 480 m 8 x 60 m 480 metres Commander i Product Service Manual Issue 2 Page 3 3 Hardware Installation Page 3 4 Example the following connection diagram shows e A system consisting of 5 stations and one AFU e Wired as an extended star through a central MDF e Master station number 1 is within 10 metres of the centre of the star e The end of all branches longer than 10 metres are terminated with 200 ohms e Stations 4 and 5 are connected on the same branch of the star only end unit is terminated Commander i Configuration Diagram
147. the station s resistor termination e Check the system bus cabling meets the wiring rules Station number has been already used by another station e Clear the station number and renumber the station Number of stations specified in Install menu 011 No Stations is less than actual number of keystations connected e Re programme 01i No Stations Station exceeds specified wiring limits e Check the wiring rules Commander i Product Service Manual Issue 2 Page 6 1 Trouble Shooting amp Maintenance Symptom Likely Causes Standard station originally shows no Station number has been already used by display but when unplugged and plugged other station back in display comes back Noisy on internal paging Can not dial another e Clear the station number and renumber the station station Icons on second master show different Second master assigned as Master station icons when all stations are in idle mode number 1 Upper display shows HH MM instead of real time e Clear the station number and renumber the station Exchange Lines Symptom Likely Causes Busy tone when a line is selected Line Line not connected icon flashes once and then clears e Check the 8 wire line cords and exchange line wiring Check that lines 1 and 2 are connected to master station number 1 Check that lines 3 and 4 are connected to master station number 2 Busy tone when a line is selected No Line not progra
148. the system administrator through programming Give as much hands on training as possible Approx 20 minutes Use the keystation feature card and user card as the familiarisation template Approx 3 minutes per user Use the keystation feature card and user card as the familiarisation template Give as much hands on training as possible 1408 Core System Approx 20 mins Using the System Administration Manual guide the system administrator through programming Give as much hands on training as possible Inclusive in time allocation for System Administration Training Approx 3 minutes per user Use the Quick Reference Card as the familiarisation template Give as much hands on training as possible Customer Training System Administrator Training Core System Administrator Training e Outline the role and responsibilities of the System Administrator e Passwords demonstrate the method of accessing Administrator programming demonstrate the method of entering and exiting the Administrator programming mode changing the System Administration Password how to reset user password e Enter into the ADMIN program show the programming categories available how to change time settings show example of setting up speed dial how to initiate station call baring class of service Exchange line ring assignments night service activation deactivation Note Give the system administrator as much han
149. us controller Bus Free Bus controller OK Page 4 22 Programming At least one of the other stations on the bus is a master station Bus Free Bus Controller OK There is no other station on the bus that is a master station Bus Malfunction Bus Controller faulty Dial 2 to test the internal non volatile memory EEPROM Memory status station type and station number are displayed For example OK Master 1 for a master station number 1 or OK basic 3 for standard station number 3 Memory Status OK internal memory OK Clear all programming in the station is factory default NOK memory error Dial 3 to go to the next diagnostic menu or press RLS to exit from the Diagnostic Test Sequence To Clear the Station Number and Reset Non Volatile Memory e Dial 1 to clear the station number The new station number will be requested when you exit the test phase Dial 2 to reset the internal non volatile memory EEPROM and recover the default configuration For a standard station only the personal speed dial numbers will be cleared Dial 3 to go to the next menu or press RLS to exit from the Diagnostic Test Sequence To Display Station Software Version 20i Help Desk ID This display menu displays the station software version e Dial 3 to return to the first Diagnostic menu or press RLS to exit from the Diagnostic Test Sequence This facility allows the phone number of the Telstra Commander Remote Access Ce
150. vcscaiysbasssdesusigacesbasgens vant cecy osito oasis aia 5 2 installato li tos a tues de andi ecealahe 5 2 Post Initial Training Support cs zecicisecca cess ideas 5 2 Basic Customer Training Comparison for NT amp i Commander CPE 5 2 System Administrator Training a A KKR RR RR RR KRK Reser nro on 5 3 Core System Administrator TraDiNg sseesssserrrrsssrrrrsserrrsssrrrrsssrrrrssrrrrsssrr ers A rss rr rr rn rna 5 3 Training the System Administrator to coach terminal users ssesssersrsssrerrssserersssrrrrsrsrrrs 5 3 Customer End User Tras ds 5 4 Additional Customer TAMING erigieron 5 4 Chapter Six Maintenance and TroubleshOOtiNQ ss sssss sssssssssrsssssssrsnsnnnrsnnnnnn 6 1 Introduction cuca Ae dd res Sad dd eh eden led id a 6 1 Keyra OS A Satie es Kar sne ole ee Beek Ses ced doe eels 6 1 Exchange LIMES leticia 6 2 O 6 2 Master Station Replacement cionado added ida 6 3 MOH Card AAA ON 6 3 AFU nta ao e tod ds ee Al 6 3 Appendix A Installation Summary Appendix B Factory Default Settings Appendix C Serial Item Numbers Appendix D System User Guide Appendix E Quick Reference Card Appendix F AFU User Guide Appendix G Technical Bulletins Commander i Product Service Manual Issue 2 Table Of Contents iii Table of Contents FOR SAFETY REASONS COMMANDER i MUST BE INSTALLED BY AUTHORISED SERVICE PERSONNEL IN ACCORDANCE WITH AUSTEL TS009 STANDARD Table of Contents iv Chapter One Introduction t
151. will have to temporarily disconnect from the Bus the keystation you wish to have that identity perform Station Number Clear as described in the following pages on each of the other stations with the same identity allocating them different identities and then reconnect the original keystation The same operation must be carried out whenever you want to change a terminal identity Page 3 28 Hardware Installation Memory Clear Station Number Clear The memory of any keystation can be cleared from the keystation s diagnostic menu If you reset the memory on master station 1 all system programming will be reset to the factory default values If you reset the memory on standard keystations then the standard keystation s personal speed dial numbers will be cleared There are two methods of entering diagnostic mode e Method 1 From installation programming 19i Keystation Diagnostics e Method 2 By powering up the keystation while pressing the i key To clear the keystation memory e Dial 3 to step through the diagnostic menus until the following display is shown e Dial 2 to clear the keystation s memory The station number of any keystation can be cleared from the keystation s diagnostic menu There are two methods of entering diagnostic mode e Method 1 From installation programming 19i Keystation Diagnostics e Method 2 By powering up the keystation while pressing the i key To cle
152. y scroll up or down the list of numbers using the and keys Page 6 2 Commander i System User Guide Issue 2 Page 6 Programming e Press RLS twice to exit 02 Keystation Locking A keystation can be prevented from making all external calls other than those numbers in the allowed numbers list or system speed dial numbers To Activate Keystation Locking e Press i to enter programming mode 1 Repertory e Dial 02 or press to go to the Lock menu 02 Lock Disable e Press i twice 2 Lock Enable e Press RLS to exit ocked 19 32 24 The keystation is now locked To Remove Keystation Locking e Press i to enter programming mode 1 Repertory e Dial 02 or press to go to the Lock menu 02 Lock __ Enable o 7 2 e Press i to change lock status Password is requested This can be the User Administration or Installation Password e Enter user password Pass e Press i to confirm or RLS to cancel 02 Lock Disable If password entered is valid the keystation is unlocked e Press RLS to exit 19 34 2 3 06 Night Status Enable Disable The Night Status allows a system to have a different set of call distribution and station configuration for night time operation It is generally used for after hours operation or whenever the office is not staffed Configuration for night mode should be programmed when the system is in night mode and likewise for day mode Thi
153. y modify a number of items These are under the control of the Commander i Administration and Installation configuration menus and are listed below For full details on the programming procedures and default values refer to Administration Programming and Installation Programming in this manual The items marked Day Night are to be configured for both Day and Night modes of operation Administration Menu 02a System Speed Dial Twenty numbers each with a maximum of 24 digits 03a Line Access Unrestricted Semi Restricted incoming calls only Restricted Day Night 04a Station Class No Barring Class 0 Barring Class 1 4 Day Night 05a DSS Assign the station number 9 0 to the DSS keys or to other intercom numbers 09a Ring Mode Immediate Ring Delayed Ring 10 seconds Ring Excluded Day Night Installation Menu 021 Number of AFU ports Sets the number of AFU ports 2 per AFU 121 Door Station Enable or Disable incoming calls from the Door Station Day Night 131 Devices Assign the AFU ports for fax answering machine switch operation and or door station operation 141 Interdigit Time Out Sets the interdigit time out to stop external dialling when the external line is decadic maximum 999 seconds 15i Timer Door Opener Sets the duration of the door opener signal maximum 99 seconds 171 Data Connections This setting allows for no tones no interruptions communication from non voice ter
154. ystation Diagnostics This setting is used when connecting non voice terminals to the AFU interfaces With such terminals eg Fax modem the DTMF Dialling is fully transparent from the outset no interdigit timeout is set and no intermediate tones are transmitted in case there are incoming calls on other lines during a conversation The display shows which AFU terminals are categorised as non voice terminals The settings for all four terminals are displayed The Default setting is 0000 e Press i to display the gt prompt e Dial one digit for each of the four terminals even though there may not be four terminals in the system from 9 through to 0 Voice terminal 1 Non voice terminal e Press i to confirm The latest setting will be displayed The display shows the current version of the AFU software The Default setting is Not Applicable Diagnostics can be run on any keystation During the test sequence the keystation is isolated from the system bus Entering this menu on Master station number 1 will reset the system clock Note Another way to run Diagnostics is by pressing i and connecting the system bus line cord The Default setting is Not Applicable e Press i to display the start up condition of the test sequence Whilst the keystation is in diagnostics mode the LED will light with two colours simultaneously red and green There are six display menus that comprise the Keystatio
155. ystation is wall mounted The handset receiver level can now be adjusted anytime when on a call There are now five volume levels Calls placed on exclusive hold now remain on exclusive hold indefinitely rather than reverting back to common hold after a length of time The length of time a call is on hold before recalling to the holding Commander i Product Service Manual Issue 2 Page 1 3 Introduction to the Commander i Hold Recall Transfer Recall Call Waiting System Speed Dial Incoming Call Display station is now programmable at the administrator level 12a There are four settings 1 30 seconds 2 60 seconds 3 90 seconds 4 120 seconds Held calls or transferred calls reverting back to the holding transferring keystation now ring with a more urgent recall ring The keystation display also now indicates that the line is reverting Line 1 reverting The call waiting tone can now be enabled disabled by programming at the user level 06u System speed dial numbers appear in locations 11 30 on each keystation They are now programmed into locations 11 30 at the administrator level Incoming calls are now indicated on the keystation display as follows Intercom calls External Calls Stn 2 ringing Line 1 ringing Page 1 4 Introduction to the Commander i Connection Diagram Master Station

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