Allworx Service Manual
Contents
1. 4 After the Allworx unit has powered up open the Allworx Communications center and log in as the System Administrator 5 Click the System Mgt button on the Allworx Communication Center Drag the icon to the Information pane and click again 6 Click the System tab 7 Click the System Reset button to shut down and restart the Allworx system The window in Figure 8 1 will appear 8 Check Enter Safe Mode after reset 9 Click Reset Allworx A message indicating the reset process will take about 60 seconds will appear Click OK The Allworx admin login screen will appear in your browser 10 Monitor the front panel LEDs as the system starts up A successful restart is indicated by the following conditions of the front panel LEDs Power Flashes during startup then remains solid green Drive Not illuminated or flashing Alert On solid for Safe Mode 11 While the Allworx server is rebooting prepare for Safe Mode operation a Disconnect all network connections from the Allworx server b Be sure the PC used for this process has its DHCP client mode enabled c Connect the PC directly into any Allworx Office Network port Note The Allworx DHCP Server is automatically enabled in Safe Mode The IP address on the LAN is set to the factory default 12 When the Allworx server has finished rebooting connect the PC directly to one of the Allworx network ports 13 Open your PC s browser In the address field of2. Connect an analog telephone device to the Power Fail port on the front panel NOTE This connection provides telephone service in the event the Allworx server loses power or fails 4 5 1 Connecting Analog Telephone Extensions Connect the RJ 11 cables from each analog telephone to the Inside Phone Extensions ports on the front panel using the first available port beginning with port 4 4 5 2 Connecting SIP Telephone Extensions Connect the RJ 45 cables for each IP telephone to the Office Network ports on the front panel NOTE Although the Office Network ports are labeled 1 4 connections can made be to any available port in any order If you have more IP telephones than can be accommodated by the available ports you will need to use a switch or hub to concentrate the connections to the server Appendix G shows an example of an Allworx office network configuration allwor x WESCE EST meni 4 6 Data Network Installation Before connecting the data network to the Allworx server some pre planning is required Consider the following network configuration guidelines DHCP Server The Allworx server includes a LAN side DHCP server that is enabled by default If the Allworx server is being connected to another local area network one of the DHCP servers needs to disabled If IP telephones are being installed refer to the Allworx System Administrator s Guide for more complete information on IP telephone and DHCP server configuratio
3. Reconnect the Allworx server to the power source The unit will automatically begin the power up sequence Monitor the front panel LEDs as the system starts up A successful restart is indicated by the following conditions of the front panel LEDs allworx Power Flashes during startup then remains solid green Drive Not illuminated or flashing Alert Not illuminated If the conditions above are not observed check the Administrator s Event Log for fault messages allwor x 8 Data Back up and Recovery Procedures 8 1 Data Recovery for Mirrored Disk Systems The Allworx mirrored disk option provides a second disk drive that is constantly running in parallel with the primary drive Any system information written to one drive is automatically stored on the second drive Data is replicated between the two drives to ensure there is a complete image to do a full recovery In the event one drive fails the system automatically looks to the second drive for information Drive faults are recorded in the System Administrator s Event Log accessed through the Allworx Communications Center or a browser Drive faults are also the indicated by the system by blinking the Alert LED on the front panel Refer to section 7 for disk drive troubleshooting procedures When a drive has been replaced or the mirrored disk option is being installed in the field follow the procedures below to transfer data from one drive to t
4. http admin allworx inscitek com 8080 or http 192 168 2 254 8080 will appear Continued on next page allworx Click Open System Events Window The report in Figure 6 2 will appear 6 Read through the events log for messages indicating Hard Disk Problem These messages should be near the end of the log as they are likely the last events to occur before the system failed 7 Replace the failed disk Refer to Section 7 3 3 SAFE MODE Allworx 10x System Administration Microsoft Internet Explorer O xl Qua O ix El Pl LO search orones Ges A gt Links El Allworx ICAT server Eo E Google L I Sherman El Yahoo Finance Figure 6 1 Safe Mode Administration Screen allwor x 3 Allworx System Events Microsoft Internet Explorer Eile Edit View Favorites Tools Help Qe M x B CA pO Search S f Favorites AP Media el d j l Links El Allworx ICAT server l Bugtrack 2 9 l Google il Sherman amp Yahoo Finance amp Company Directory address E http admin allworx inscitek com 8080 events asp Go Refresh Window Level Ticks Event tRootTask a Overwrite of FLASH devices i ip antTanr WER Daaman Ma Site DR race fannd eine dofault canfimiratian Serem Figure 6 2 System Events Log 6 2 Power Failure The following steps provide diagnostic procedures for isolating and correcting problems in the event the Allworx server fails to
5. Domain Name inscitek com Host Name of Allworx allworx Remote DNS Server 192 168 181 252 Time Source SNTP Server time inscitek net Poll Period 4 hours Router Settings Firewall NAT Firewall DMZ mode disabled OfficeSafe Backup Settings Mode Disabled allwor x WEE Troubleshooting Guide allwor x WESCE MESITA meni D Warranty InSciTek warrants that the Products will be free from defects in materials and workmanship under normal use for a period of 12 months from the date of delivery to Reseller at the F O B point InSciTek does not warrant that the Products will meet end users requirements or that the operation of the Products will be uninterrupted or error free This limited warranty is limited to repair replacement or refund of the purchase price at InSciTek s option with reasonable promptness after its being returned to InSciTek with transportation charges prepaid This limited warranty does not extend to any Product which in the sole judgment of InSciTek has been subject to neglect improper installation or accident nor does it extend to any Product which has been repaired or altered by other than a InSciTek authorized representative Installation of replacement components acquired from a source other than InSciTek will void the warranty EXCEPT AS STATED ABOVE THE PRODUCTS ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITA
6. replace the power supply Otherwise proceed to the next step If the green LED does not light replace the motherboard Otherwise proceed to the next step If the Alert light is not on replace the power supply Otherwise proceed to the next step Replace the motherboard Service and Troubleshooting Guide Rear Povver Indicator LEDs it i u Front AX Figure 6 3 Mother Board Power Indicators 6 3 Disk Drive Failure Follow the steps below to determine if the system has a faulty disk drive NOTE The Allworx server will automatically restart into Safe Mode if e it cannot access disk drive information e there is a system configuration conflict preventing the network from functioning properly Response Step Action 1 Observe the front panel LEDs Normal operating conditions are as follows The following conditions indicate a possible drive fault Power Solid green Power Solid green Drive Not illuminated or Drive Not illuminated flashing Alert Solid amber Alert Not illuminated Check the system administrator s Event If drive fault messages are recorded Log for drive fault messages replace the drive allwor x WEE Troubleshooting Guide allworx 7 Component Removal and Replacement Refer to Appendix B for a list of replacement parts and part numbers 7 1 Top Cover Removal and Replacement CAUTION Power off the Allworx server then dis
7. 7 Click Reset Allworx A message indicating the reset process will take about 60 seconds will 10 11 12 13 14 15 16 I 18 appear Click OR The Allworx admin login screen will appear in your browser Monitor the front panel LEDs as the system starts up A successful restart is indicated by the following conditions of the front panel LEDs Power Flashes momentarily then remains solid green Drive Not illuminated or flashing Alert On solid for Safe Mode While the Allworx server is rebooting prepare for Safe Mode operation a Disconnect all network connections from the Allworx server b Be sure the PC used for this process has its DHCP client mode enabled c Connect the PC directly into any Allworx Office Network port Note The Allworx DHCP Server is automatically enabled in Safe Mode The IP address on the LAN is set to the factory default When the Allworx server has finished rebooting connect the PC directly to one of the Allworx network ports Open your PC s browser In the address field of the browser type the Safe Mode address as follows and press Enter http admin allworx inscitek com 8080 or http 192 168 2 254 8080 The system is now in Safe Mode and the window in Figure 8 2 will appear Click the button to select Mount a previously formatted disk CAUTION Never select Format and mount a disk as this completely erases the database Click Go A message indi
8. El Company Directory El Q amp A Server web Address F3 http admin allworx inscitek com 8080 default asp op Restore amp addr 192 168 2 18 port 50018 B1 G0 H eyo EI Figure 8 6 Restore Status Information Appendixes allwor x WESEL BT CHITI merit A System Specifications Physical Dimensions 17 5 W 43 5 cm x 15 D 33 cm x 3 5 H 9 cm Base model weight 17 lbs 19 rack mount or 24 high wall mountable Power Requirements AC100 127 200 240 2 4A 60 50Hz Environmental Requirements Temperature 0 to 40 degrees Centigrade Relative Humidity 15 90 non condensing allwor x WEE Troubleshooting Guide alluvo rx WESEL il CHITI ESTEE B Replacement Parts List Motherboard 2001002 Power Supply 2100100 Disk Drive 2200100 Disk Drive Kit Ground Start Option Future Feature Battery Backup Option Future Feature Batteries Future Feature allwor x WEE Troubleshooting Guide allwor x WEE MESITA meni C Factory Default Settings The following are factory default settings for the Allworx 10x subsystems WAN Port DHCP Client Mode Disabled IP Address 192 168 1 1 Netmask 255 255 255 0 Gateway 192 168 1 254 LAN Port IP Address 192 168 2 254 Netmask 255 255 255 0 DHCP Server Enabled with range of 100 addresses Dynamic DNS Enabled Windows File Sharing Workgroup WORKGROUP Domain Settings
9. ada 13 4 6 2 Wide Area Network WAN Broadband Connection 13 4 7 Accessories Installation eminentment 13 4 7 4 Adding a Fax Mac isos 13 4 7 2 Connecting Music and Paging ssssss ge eezesees e ee 13 5 Preventive Maintenance S Exterior eon E 15 2 4 Telephony Surpe Protection do 15 6 Troubleshooting 6 1 Start p FAUTE HM 17 6 2 Power Pa He cado iii 20 6 3 Disk DE COD TESTE 21 15 17 7 Component Removal and Replacement 7 1 Top Cover Removal and Replace amena 7 2 Mirrored Disk Drive Field Installation sccisccsacesasisschsedssnccseraadesnocedeuss PY MINA AR PEE RUNE 73 Disk Drive Removal and Replacement 7 4 Power Supply Removal and Replacement seen 7 5 Motherboard Removal and Replacement inside 8 Data Back up and Recovery Procedures 8 1 Data Recovery for Mirrored Disk Systems oooooonocccocccoocnconncconoconnconncconccconocnnnconnnons 8 2 Data Recovery Procedure for Single Disk Drive Systems Appendixes A System Specifications Replacement Parts List B C Factory Default Settings D Warranty E Allworx Office Configuration Example 23 33 43 45 47 49 51 List of Figures Figure 3 1 Allworx Server Rear and Front Panel Views 7 Figure 4 1 Rack Mount Bracket Installation 10 Figure 4 2 Wall Mount Bracket Installation 10 Figure 4 3 Earth Con
10. optionally J7 Disconnect disk drive connectors P6 and optionally P5 Disconnect power supply connector P1 from the motherboard Remove the two retaining screws at the rear corners of the chassis shelf E 8 9 10 11 Slowly lift the back edge of the chassis shelf until it is almost vertical Slide the shelf backward until the front tabs are clear of the slots in the front panel Set the chassis shelf on an anti static surface Locate and remove the three front and four rear motherboard retaining screws Remove the motherboard Replacement Procedure 1 8 9 10 11 12 Place the motherboard in the chassis carefully aligning the front panel connectors and the light pipe into their slots Be sure the retaining screw holes in the motherboard are centered over their mounts NOTE The front of the motherboard should be tight against the front of the enclosure Replace all seven retaining screws Holding the chassis shelf at about a 45 angle to the main chassis insert the front panel tabs into the front panel slots and carefully lower the chassis shelf into position Replace the two retaining screws Reconnect power supply connector P1 Reconnect connectors P6 and optionally P5 Reconnect the disk drive ribbon cable connector s to the Motherboard J6 and optionally J7 Replace the top cover Install the server in the rack or on the wall Reconnect all network telephony and audio connections
11. power on Diagnostic Procedures Step 1 Action Confirm that the green Power indicator on the front panel does fully illuminate within 2 seconds of pressing the power switch on the front panel Refer to Figure 1 Confirm that the power cord is connected to the rear panel and to an active power outlet Confirm that the Power Selection switch on the rear panel is set correctly for your location Remove the top cover assembly Refer to section 8 1 Response The power indicator does not light The power cord is properly connected and the power outlet is active This switch should be set to 115 VAC for all locations in the United States WARNING Power may be active in the unit Avoid touching any internal components during the following steps Failure to follow this precaution may result in personal injury or equipment damage Visually locate the amber LED 5 and green LED 4 power indicator LEDs located on the motherboard Figure 6 3 Press and hold the power switch on the front panel The amber LED should light and stay lit while the switch is depressed indicating that the power supply is operating properly Confirm that the green LED is also illuminated verifying that the power supply is operating properly Confirm that the fan is spinning and the Alert light on the front panel is illuminated Confirm that the Power light on the front panel is not illuminated If the amber LED does not light
12. set to the appropriate setting for your location The unit is shipped in the United States with the switch set to 115 VAC Figure 4 Insert the female end of the power cord into the receptacle on the rear of the unit Connect the other end to the power source The Allworx server will automatically begin to power up As the Allworx server progress through the power up sequence the front panel lights will respond as follows Figure 4 3 allwor x WESCE MESITA meni Power Flickers as the power up sequence progresses Lights steady green when the unit is ready Drive Flickers as the power up sequence progresses Alert Lights orange momentarily when the unit initially powers on then turns off immediately 4 5 Telephony Connections Connect the RJ 11 cables from your telephone service provider s central office to the Outside Lines ports on the front panel starting with port number 1 CAUTION To reduce the risk of fire use only 26 AWG or larger UL listed or CSA certified telecommunications line cord NOTES A maximum of 9 central office lines can be connected to the Allworx server using the standard loop start or optional ground start service If you expect to have central office lines directly connected to specific internal extensions begin making central office the connections at port 16 and work towards port 4 to maintain the option of using ports 4 9 as either internal extensions or central office lines
13. the browser type the Safe Mode address as follows and press Enter http admin allworx inscitek com 8080 or http 192 168 2 254 8080 14 The system is now in Safe Mode and the window in Figure 8 2 will appear 15 Click the button to select Mount a previously formatted disk CAUTION Never select Format and mount a disk as this completely erases the database 16 Click Go A message indicating the time to complete the process will appear 17 Click OK Disk mounting will begin with status of the process displayed in the right Status pane of the Safe Mode window New options will appear in the left pane Figure 8 4 allwor x 18 Click the button to select Restore from an OfficeSafe back up 19 Enter the IP address of your PC in the field TCP IP Address of OfficeSafe PC To get your PC s IP address NOTE The following procedure may vary depending on your PC s Windows environment Click your PCs Start button b Select Programs then Accessories then Command prompt The Command Prompt window in Figure 8 5 will appear After the prompt F Documents and Settings Owner gt type ipconfig and press Enter d Record the IP address including the periods between the numbers e Close the Command Prompt window ODE Allwo 0 em Ad atio oso ernet Explore Sj fal x File Edit View Favorites Tools Help Li Q Y x B A pO Search K Favorites AP Media al qe s Links amp Allworx ICAT System Administrati
14. the moistened cloth 5 2 Telephony Surge Protection Surge protection is provided internally on all telephony interfaces ports 1 16 and the Power Fail Phone port and is designed to be compliant with Telcordia specification GR 1089 6 Troubleshooting 6 1 Follow the steps below to determine if the system failed to start up properly Start up Failure Step Action Response 1 Observe the front panel LEDs Normal The following conditions indicate a operating conditions are as follows possible system start up fault Power Solid green Power Solid red Drive Not illuminated or Drive Not illuminated or solid flashing green Alert Not illuminated Alert Solid amber 2 Prepare for Safe Mode operation a Disconnect all network connections from the Allworx server b Be sure the PC used for this process has its DHCP client mode enabled c Connect the PC directly into any Allworx Office Network port Note The Allworx DHCP Server is automatically enabled in Safe Mode The IP address on the LAN is set to the factory default 3 Press the Safe Mode button on the front The front panel LEDs will flicker panel by inserting a paper clip into the indicating the unit is restarting Restart hole in the front panel Figure 3 1 is finished when the Power and Alert LEDs become steady 4 Open your PC s browser The Safe Mode window in Figure 6 1 Enter the Allworx server URL in the address field using the format
15. 20 Type the IP address into the field TCP IP Address of OfficeSafe PC Figure 8 4 21 Click Go A warning message will appear Click OK to start the data recovery process NOTE The time to complete the data recovery process will depend on the amount of data on the disk and the speed of the PC s network card You can estimate the recovery time using following assumptions e 1 MB second for a 10MB network card e 5 MB second for a 100MB network card 22 The middle green light on the Allworx server front panel will flicker as the process progresses A message will appear in the Status pane when the process is done Figure 8 6 23 Click to select Reboot the Allworx in Normal Mode 24 Click Go to reboot the Allworx server A green solid light on the server front panel will indicate that rebooting is done 25 Close the Safe Mode window 26 Close the Allworx Communications Center window 27 Reopen the Allworx Communications Center and login as the System Administrator cx Command Prompt I Microsoft Windows XP Version 5 1 26881 CC Copyright 1985 2661 Microsoft Corp F Documents and SettingsNOuner Figure 8 5 Command Prompt Window allworx 3 SAFE MODE Allworx 10x System Administration Microso t Internet Explorer Ele Edit View Favorites Tools Help 2 E Que O ix ig Ch semen erates qvem H es FB Links El Alworx ICAT System Administration E Bugtrack 2 9 E Google l Sherman El Yahoo Finance
16. P Address of OfficeSafe pc Port 5001 C Reboot the Allworx in Normal Mode Safe Mode fno Allworx application Status information on disk C Reboot the Allworx in Safe Mode Go Select this option NOTE Before the Allworx application can be updated it must first be installed on the Allworx system The Allworx application file s can be installed using FTP To copy the installation file s to the system you may drag and drop the file s from a PC connected to an Allworx LAN Port using an FTP window as the destination Tf the FTP Window fails to open you can FTP the file s directly to the Allworx system FTP to address 192 168 2 254 Change to directory update Make sure FTP is set to perform binary transfers See the Allworx System Administration manual for more information Figure 8 3 Safe Mode Window after Disk Mounting 8 2 Data Recovery Procedure for Single Disk Drive Systems NOTE If data will be restored from a local device be sure the device is connected to the local area network and the network is connected to the Allworx server 1 Ifreplacing a drive complete the installation instructions in section 7 3 of this manual 2 The system will automatically select the storage device from which to download the data based on the system configuration prior to the repair 3 The download process will begin automatically You can monitor the progress of the download through the dialog box on the screen allworx
17. TION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE REMEDIES PROVIDED HEREIN ARE EXCLUSIVE AND IN LIEU OF ANY OTHER RIGHTS OR REMEDIES IN NO EVENT WILL INSCITEK BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION INCIDENTAL AND CONSEQUENTIAL DAMAGES AND DAMAGES FOR LOST DATA OR PROFITS ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT EVEN IF INSCITEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL INSCITEK S LIABILITY FOR ANY REASON WHATSOEVER EXCEED THE AMOUNTS PAID BY RESELLER FOR THE PRODUCTS ALL CLAIMS OF ANY TYPE BY PURCHASER AGAINST INSCITEK MUST BE BROUGHT WITHIN ONE YEAR OF ACCEPTANCE OR BE FOREVER BARRED allwor x WEE Troubleshooting Guide al luv rx Service and Troubleshooting Guide E Allworx Office Configuration Example Unlimited number of SIP SIP Phone qu E net SIP Phone tas SIP Phone 10 100 E net Network 10 100 E net Device Allworx Server 10 100 E net 10 100 E net 10 100 E net 10 100 E net Network 10 100 E net Server Music on Hold Line level audio input Source Paging Line level audio output Amplifier Up to 13 outside DID lines Central Office Analog Phone Up to 13 inside extensions 3 ma 55 FAX Machine Maximum of 16 analog allwor x WEE Troubleshooting Guide
18. al web server email server and file server Group collaboration services 3 1 System Features The Allworx server comprises the following major systems Description Key Components Network Supports LAN services to enable s Windows file server file sharing and web site hosting imme ea External web server Email server SMTP and POP3 Domain server with DNS Domain Server Cache Local area network 4 RJ 45 10 100 Base T ports Wide Area Network access 1 RJ 45 10 100 Base T port Mirrored disk option Telephone Fully featured PBX capabilities Call control functions 3 way conferencing Call hunt groups Auto attendant SIP Voice over IP and analog telephone set compatibility Voicemail Caller ID Name and number Distinctive ringing Music on hold Overhead paging Intercom support Call detail reports Fax machine support Power fail analog phone 6 RJ 11 Universal telephony ports loop start or ground start option a 9 RJ 11 Central office trunk lines 3 dedicated FXO 6 FXS Secured Internet Access Industry standard firewall provides secured connectivity WAN access DSL Cable Modem T1 via channel bank a Stateful Pack Inspection SPI security Connection sharing using NAT Group Productivity Tools Teaming and organizational productivity tools and applications Calendaring Schedu
19. allworx allworx Service and Troubleshooting Guide InSciTek Microsystems 635 Cross Keys Park Fairport NY 14450 585 421 3850 Information in this document is subject to change without notice 2002 InSciTek Microsystems Inc Reproduction in any manner whatsoever without the written permission of InSciTek Microsystems Inc is strictly forbidden Trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products InSciTek Microsystems Inc disclaims any proprietary interest in trademarks and trade names other than its own March 2003 032603 Doc No 5000130 Client Release 3 0 0 3 Table of Contents 1 Safety Instructions Nid ur Liam 1 12 Electrostatic Discharge il 1 2 Packaging 3 System Description 3 1 System Petr e 5 32 Front and Rear Panel Descriptions iii as 7 Technical 8 4 Installation and Set Up 41 Table Top or Shelf Placido 9 42 Rack Mount Installation aii Ree PEERS BEAR Ve i aini sisiane 9 43 Wall Mount Install ncdeqt e PON pru ER Ou NOU Bad bul im mE SN Ax Od Nee bU FR DTE IUOS 9 44 Power Connection amena Reap bri aee Pa nar mantenim re 10 45 Telephony Connections siii 11 4 5 1 Connecting Analog Telephone Extensions 11 4 5 2 Connecting SIP Telephone Extensions ssesssseseeeeeeeeneneeneennee 11 46 Data Network Install sament 12 46 1 Local Area Network LAN Connection
20. cating the time to complete the process will appear NOTE The time to completion for newly installed or replaced disk can be estimated by assuming I minute per megabyte of disk size For example a 40MB drive might take about 40 minutes Click OK Disk mounting will begin with status of the process displayed in the right Status pane of the Safe Mode window New options will appear in the left pane Figure 8 3 Click the button to select Reboot the Allworx in Normal Mode Click Go to reboot the Allworx server A green solid light on the server front panel will indicate that rebooting is done Close the Safe Mode window allwor x 19 Close the Allworx Communications Center window 20 Reopen the Allworx Communications Center and login as the System Administrator A SAFE MODE Allworx 10x System Administration Microsoft Internet Explorer 0 xl File Edit View Favorites Tools Help a Q Back Favorites AP media d 3 Links El Allworx ICAT System Administration amp Bugtrack 2 9 El Google i Sherman El Yahoo Finance El Company Directory El OBA Server web 2 Address e http fadmin allworx inscitek com S080 default asp y Go The Allworx 10x is currently in Safe Mode Please select the operation you wish to perform then click on the GO button Disk NOT mounted c Dia and mount a disk Select this optio Opine Aet ee CH ed Safe T tthe Allworx in Normal C Reboot the Allworx in Sa
21. connect it from the power source Failure to follow this precaution may result in personal injury or equipment damage and void the product warranty Required Tools Antistatic strap w 2 Phillips screw driver Removal Procedure 1 Power off the unit by pressing the front panel Power switch 2 Wait for the front panel Power indicator to go off then unplug the Allworx unit from the power source Rack and wall mount installations 1 Place the antistatic strap around your wrist and connect the other end to the earthing screw on the rear panel of the server 2 Remove the unit from the rack or wall 3 Disconnect any network telephony and audio connections from the front panel CAUTION Failure to follow this step may result in personal injury or equipment damage and void the product warranty NOTE Label all cables and record the port numbers and locations of all connections to facilitate re installation 4 Ifinstalled remove the four screws holding each mounting bracket Cabinet removal 1 Remove two screws on each side of the chassis at the bottom 2 Carefully slide the top cover towards the back of the unit about one 1 inch 3 Using your thumb and first finger grasp the front and rear of one side of the top cover at the bottom and pull outward about 4 inch to release the top cover from the chassis 4 Lift up and remove the top cover allworx Replacement Procedure 1 Place the antistatic strap ar
22. d void the product warranty 1 Place the antistatic strap around your wrist and connect the other end to the earthing screw on the rear panel of the server 2 Remove the top cover as described in section 8 1 3 Attach the disk drive assembly bracket to the disk drive using the four retaining screws Be sure the ribbon cable connector and 4 wire connector on the drive are facing the rear allworx of the unit Be sure the tab on the disk drive assembly bracket is positioned towards the front of the unit 4 Install the 2 disk drive bracket retaining screws in the chassis shelf approximately 2 3 turns 5 Place the disk drive and bracket assembly over the retaining screws on the chassis shelf so that the tab on the bottom of the bracket is fully inserted into the opening in the chassis shelf 6 Slide the disk drive assembly forward until it is stopped by the retaining screws in the slot 7 Tighten the disk drive assembly retaining screws 8 Connect one end of the ribbon cable to connector J7 on the mother board Connect the other end to the disk drive NOTE The connector is keyed to insure proper orientation 9 Connect the 4 wire connector P5 to the disk drive 10 Replace the top cover 11 Install the server in the rack or on the wall 12 Reconnect all network telephony and audio connections 13 Reconnect the Allworx server to the power source The unit will automatically begin the power up sequence 14 Mo
23. dden transient increases and decreases in voltage use a surge suppressor line conditioner or uninterruptible power supply UPS Be sure nothing rests on or interferes with the system s power cables and that the cables are not located where they can be stepped on or tripped over Do not spill food or liquids on the Allworx server If the server gets wet refer to Preventive Maintenance cleaning instructions in Chapter 4 Do not push any objects into the openings of the server Doing so can damage the unit or cause electrical shock Keep the Allworx server away from heat sources such as radiators Do not block the cooling fan opening on the rear panel 1 2 Electrostatic Discharge Static electricity can harm the components inside the Allworx server To prevent static damage discharge electricity from your body before you touch any of the unit s electronic components You can do this by touching an unpainted metal surface on the unit s chassis such as the rear panel As you continue to work inside the unit periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following precautions to prevent damage from electrostatic discharge When unpacking a static sensitive component do not remove the component from its anti static packing material until you are ready to install the component Be sure to discharge static electricity from your body just before unwrappin
24. er On indicates 100 MB bandwidth off indicates 10 MB bandwidth RJ 11 Power Fail analog phone connector that connects to FXO RJ 11 port 1 during power failure RJ 11 dedicated loop start FXO ports for central office connection Ports 1 3 RJ 11 loop start FXO for central office connection or FXS universal telephone auto sensing ports for analog extension connection Ports 4 9 RJ 11 FXS ports for analog or fax extension Ports 10 16 3 5 mm audio mini jacks for music on hold and overhead paging 3 3 Technical Support Contact the Allworx service advisor at 1 866 Allworx 1 866 255 9679 for technical assistance allwor x WESCE MESITA meni 4 Installation and Set Up Remove all parts from the shipping container NOTE Save all shipping and packaging materials Verify all items against the parts list If any items are missing contact your distributor or InSciTek Microsystems customer support 4 1 Table Top or Shelf Placement Install the four rubber feet on the bottom of the Allworx server Remove the paper backing from each rubber foot Place one foot on the circle at each corner on the bottom of the chassis 42 Rack Mount Installation Install the mounting brackets on each side of the server chassis using the four 8 32 flat head screws Place the brackets so that the smaller ears extend away from the front of the unit to accommodate installation into the rack Figure 4 1 Proceed to the Power Connection instructi
25. f the server 2 Remove the top cover as described in section 7 1 3 Locate the disk drive assembly ies at the front left corner as viewed from the front of the unit of the chassis NOTE The primary disk drive is located farthest to the left The optional mirrored disk is located on the right 4 Disconnect the ribbon cable connector and the 4 wire connector P6 on the primary drive or P5 on the mirrored drive from the drive 5 Loosen do not remove the disk drive assembly retaining screws on each side of the disk drive assembly 6 Slide the disk drive assembly towards the rear of the unit until the retaining screws are clear Lift up and remove the disk drive assembly 7 Locate and remove the four screws on the bottom of the disk drive holding it to the assembly bracket Save the screws and the bracket for replacement allworx Replacement Procedure 1 10 11 Place the antistatic strap around your wrist and connect the other end to the earthing screw on the rear panel of the server Attach the disk drive assembly bracket to the disk drive using the four retaining screws Be sure the ribbon cable connector and 4 wire connector on the drive are facing the rear of the unit Be sure the tab on the disk drive assembly bracket is positioned towards the front of the unit Place the disk drive assembly over the retaining screws on the chassis shelf so that the tab on the bottom of the assembly bracket is fu
26. fe Mode col NOTE Before the Allworx application can be updated it must first be installed on the Allworx system The Allworx application file s can be installed using FTP To copy the installation file s to the system you may drag and drop the file s from a PC connected to an Allworx LAN Port using an FTP window as the destination Tf the FTP Window fails to open you can FTP the file s directly to the Allworx system FTP to address 192 168 2 254 Change to directory update Make sure FTP is set to perform binary transfers See the Allworx System Administration manual for more information E Bme A Figure 8 2 Initial Safe Mode Window allwor x p ODE Allworx 10 em Ad atio oso ernet Explore a se File Edit View Favorites Tools Help a IG sze X y x B 72 Jo Search yx Favorites AP media ei 3 Links El Allworx ICAT System Administration El Bugtrack 2 9 El Google SI Sherman El Yahoo Finance Company Directory Q amp A Server web 2 Address El http admin allworx inscitek com 8080 deFault asp op Mount amp B1 GO The Allworx 10x is currently in Safe Mode Please select the operation you wish Mounting disk to perform then click on the GO button Disk has been mounted successfully Disk mounted C Format and mount a disk already mounted Mount a previously formatted disk C Update Allworx software C Restore from an OfficeSafe backup TCP I
27. g the component Continued on next page allworx When transporting a static sensitive component first place it an anti static container or packaging Handle all sensitive components in a static safe area If possible use anti static floor pads straps and workbench pads 2 Packaging NOTE Save all shipping and packaging materials Verify all items against the parts list If any items are missing contact your distributor or InSciTek Microsystems customer support Packaging Components Quantity Item Part Number 1 Shipping Container 4410100 2 Foam End Caps 4430100 1 Protective Plastic Bag 4420100 3 System Description The Allworx system replaces several separate pieces of hardware with one to improve phone system and data network reliability and simplifies their administration Allworx integrates phone system PC network Internet access faxing data storage and data backup functionality The system reduces the number of IT equipment purchases and vendors required to keep your business up and running It operates within the facility and optionally connects to a set of centrally hosted Internet services The fully integrated solution also adds the following key capabilities PBX telephony with auto attendant and digital voice mail Unified messaging of email voicemail and fax WAN access DSL and cable modem with firewall NAT and internal LAN support Internal and extern
28. he other NOTE Although a system may have the mirrored disk option installed it is highly recommended that regular backups be performed 1 Ifinstalling a mirrored disk for the first time complete the installation instructions in section 7 2 of this manual also provided in the mirrored disk option kit If replacing a drive complete the installation instructions in section 7 3 of this manual 2 After the Allworx unit has powered up open the Allworx Communications center and log in as the System Administrator 3 Click the System Mgt button on the Allworx Communication Center Drag the icon to the Information pane and click again 4 Click the System tab 5 Click the System Reset button to shut down and restart the Allworx system The window in Figure 8 1 will appear O 0 e Ad atio 050 erne plore mg xi File Edit View Favorites Tools Help a Q Back y Q y ix B CA pO Search 577 Favorites AP Media amp bar sz s Links El Allworx ICAT System Administration El Buatrack 2 9 El Google L I Sherman El Yahoo Finance Address El http fadmin allworx6 inscitek com 8080 default asp Class Maintenance amp Subclass Reset amp op View amp SessionID 3e Y Go To reset the Allworx System click on Reset Allworx Restore Factory Defaults after reset Enter Safe Mode after reset Reset Allworx AD Internet Figure 8 1 System Reset Dialog Box Check Enter Safe Mode after reset
29. ling Personalized reminders Administrative controls Universal messaging allwor x 3 2 Front and Rear Panel Descriptions Figure 3 1 provides an illustration of the Allworx exterior components and connections Rear Panel F 30 Of Jt Qu 000 000 20 OD 99 So 09 333 O E Front Panel Figure 3 1 Allworx Server Rear and Front Panel Views Front and Rear Panel Feature Descriptions Exhaust fan cover Power cord connector Voltage selection switch Permanent protective earthing connection Air intake and exhaust vents Power switch Front panel LEDs Power Indicates system start up activity oo fF WN 4 Drive Indicates drive activity Alert Indicates 1 drive or other system fault condition 2 system has booted in Safe Mode allwor x 10 11 12 13 14 15 RJ 45 10 100 Base T switched Local Area Network Ethernet ports Accommodates up to 40 Standard Internet Protocol SIP digital telephones and local PCs through a LAN hub or switch Each port contains two LEDs as follows Green Steady green indicates connectivity is established Blinking indicates transmission activity Amber On indicates 100 MB bandwidth off indicates 10 MB bandwidth Safe Mode Reset Button RJ 45 10 100 Base T Wide Area Network port Each port contains two LEDs as follows Green Steady green indicates connectivity is established Blinking indicates transmission activity Amb
30. lly inserted into the opening in the chassis shelf Slide the disk drive assembly forward until it is stopped by the retaining screws in the slot Tighten the disk drive assembly retaining screws Reconnect the ribbon cable connector and the 4 wire connector P6 or P5 Replace the top cover Install the server in the rack or on the wall Reconnect all network telephony and audio connections NOTE If this is a single drive system go to section 6 4 and complete the Data Recovery Procedure Reconnect the Allworx server to the power source The unit will automatically begin the power up sequence If the Mirrored Disk option is installed the system will automatically copy data to the new drive NOTE When a new mirrored drive is installed it may take an extended period of time to replicate the data on the new disk from the original You can estimate the replication time by assuming it takes approximately I minute per gigabyte of disk size For example a 40 MB disk could take about 40 minutes to replicate Monitor the front panel LEDs as the system starts up A successful restart is indicated by the following conditions of the front panel LEDs Power Flashes during startup then remains solid green Drive Not illuminated or flashing Alert Not illuminated If the conditions above are not observed check the Administrator s Event Log for fault messages allvvorx 7 4 Power Supply Removal and Replaceme
31. n Firewall The Allworx server includes an enterprise class firewall If the Configuration Allworx WAN is being connected directly to the Internet be sure to select one of the NAT firewall options before making the physical connection Refer to the System Administrator s Guide for this and other firewall configuration options Domain If a local domain name server is available on a LAN use that IP Name Server address when configuring the Allworx server Otherwise contact your Internet Service Provider for the proper IP address If the Allworx server will be used as a public host e Be sure there is a direct connection from the Allworx WAN to the Internet e Be sure to update your domain name registrar name server record with the Allworx public server address e Be sure your Internet Service Provider assigns a static IP address Do not use dynamic addressing Mail Server You must decide whether inbound email will be routed through the Allworx server If the Allworx server is to be the primary inbound mail server be sure there is a connection from the Allworx WAN to the Internet If using an external mail server to support the Allworx All in OneTM unified messaging you must add an account to the email client to download POP3 email from the Allworx server Refer to the Allworx System Administrator s Guide For outbound mail the Allworx server can be the SMTP server if it is on a LAN and the WAN is connected to
32. nection and Voltage Selection 10 Figure 6 1 Safe Mode Administration Screen 18 Figure 6 2 System Events Log 19 Figure 6 3 Mother Board Power Indicators 21 Figure 8 1 System Reset Dialog Box 33 Figure 8 2 Initial Safe Mode Window 35 Figure 8 3 Safe Mode Window after Disk Mounting 36 Figure 8 4 Safe Mode Window after Disk Mounting 38 Figure 8 5 Command Prompt Window 39 Figure 8 6 Restore Status Information 40 allworx 1 Safety Instructions 1 1 Electrical To avoid damaging the Allworx server or associated system components be sure the voltage switch on the rear of the unit is set to the appropriate setting for your location The unit is shipped in the United States with the switch set to 115 VAC Before working inside the Allworx server unplug the unit to help prevent electrical shock or system damage To help prevent electrical shock the separate protective earthing terminal located next to the power receptacle on the rear panel must be permanently connected to earth using 18 AWG wire or larger The power cable is also equipped with a three pronged plug to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from the cable If an extension cord is required use a three wire cable with properly grounded plugs To reduce the risk of fire use only 26 AWG or larger UL listed or CSA certified telecommunications line cord To help protect the Allworx system from su
33. nitor the front panel LEDs as the system starts up A successful restart is indicated by the following conditions of the front panel LEDs Power Flashes momentarily then remains solid green Drive Not illuminated or flashing Alert Not illuminated If the conditions above are not observed check the Administrator s Event Log for fault messages NOTE When a new mirrored drive is installed it may take an extended period of time to replicate the data on the new disk from the original You can estimate the replication time by assuming it takes approximately I minute per gigabyte of disk size For example a 40 MB disk could take about 40 minutes to replicate allworx 73 Disk Drive Removal and Replacement When replacing a disk drive in a mirrored disk system be sure the replacement disk drive is the same size or larger than the other disk drive Further the usable data space on the drives is limited to the capacity of the smaller drive of the pair Required Tools Antistatic strap 2 Phillips screw driver Removal Procedure CAUTION Power off the Allworx server then disconnect it from the power source Disconnect all telephony network and audio connections from the front panel Failure to follow this precaution may result in personal injury or equipment damage and void the product warranty 1 Place the antistatic strap around your wrist and connect the other end to the earthing screw on the rear panel o
34. nt Required Tools Antistatic strap 2 Phillips screw driver Removal Procedure CAUTION Power off the Allworx server then disconnect it from the power source Disconnect all telephony network and audio connections from the front panel Failure to follow this precaution may result in personal injury or equipment damage and void the product warranty Place the antistatic strap around your wrist and connect the other end to the earthing screw on the rear panel of the server Remove the top cover as described in section 7 1 Locate the power supply assembly at the rear right corner of the chassis as viewed from the front of the unit Disconnect connector P1 from the motherboard by releasing the latch on the connector and gently pulling it away from the motherboard socket Disconnect connectors P6 on single drive systems and P5 on dual drive systems by gently pulling the connectors away from the drive s Disconnect the power cord from the back panel Remove the four power supply retaining screws on the rear panel Remove the power supply Replacement Procedure 1 Place the antistatic strap around your wrist and connect the other end to the earthing screw on the rear panel of the server Place the power supply in the chassis and fit snugly against the rear panel Install the four power supply retaining screws on the rear panel Reconnect connector P1 on the motherboard Be sure the latch is secured Reconnect connector
35. on l Bugtrack 2 9 amp Google el Sherman amp Yahoo Finance amp Company Directory amp Q amp A Server web L2 Address El http admin allworx inscitek com 8080 deFault asp op Mount amp B1 GO The Allworx 10x is currently in Safe Mode Please select the operation you wish Mounting disk to perform then click on the GO button Disk has been mounted successfully Disk mounted Format and mount a disk alread Mount a previously formatted d Update Allworx software C Restore from an OfficeSafe backup TCP IP Address of OfficeSafePC Port 5001 C Reboot the Allworx in Normal Mode Safe Mode ifno Allworx application Status information on disk C Reboot the Allworx in Safe Mode col Type IP address here NOTE Before the Allworx application can be updated it must first be installed on the Allworx system The Allworx application file s can be installed using FTP To copy the installation file s to the system you may drag and drop the file s from a PC connected to an Allworx LAN Port using an FTP window as the destination If the FTP Window fails to open you can FTP the file s directly to the Allworx system FTP to address 192 168 2 254 Change to directory update Make sure FTP is set to perform binary transfers See the Allworx System Administration manual for more information AD Internet Figure 8 4 Safe Mode Window after Disk Mounting allwor x
36. ons below and perform the steps appropriate for your installation before placing the system into the rack Install the server into the rack using appropriate hardware 4 3 Wall Mount Installation NOTES Be sure there is enough clearance between the server s front and rear panels and any walls or other equipment to allow power network and telephony connections Install the mounting brackets on each side of the server chassis using the four 8 32 flat head screws Place the brackets so that the smaller ears are facing the bottom of the unit Figure 4 2 Secure the unit to the wall using appropriate hardware WARNING The Allworx server must be securely mounted to the wall to avoid equipment damage or personal injury Be sure to use suitable mounting hardware and anchors for the wall material A minimum hardware size of 8 is highly recommended Service and Troubleshooting Guide Figure 4 1 Rack Mount Bracket Figure 4 2 Wall Mount Bracket Installation Installation 4 4 Power Connection WARNING Failure to follow the steps below may result in equipment damage personal injury and void the product warranty Permanently connect the unit to earth using the protective earthing screw located next to the power receptacle on the rear panel Figure 4 Voltage setting switch Protective earthing screw Figure 4 3 Earth Connection and Voltage Selection Be sure the voltage switch on the rear of the unit is
37. ound your wrist and connect the other end to the earthing screw on the rear panel of the server 2 With one hand holding each side of the top cover place the top cover over the chassis and lower the bottom edge of one side to the work surface Pull the lower edge of the opposite side slightly outward and lower the top cover in place 3 Slide the top cover forward being sure the tongue of the top cover rests under the plastic front bezel 4 Replace the two top cover retaining screws on each side of the unit 5 Ifrequired install the mounting brackets on each side using the 8 mounting bracket screws 6 Install the server in the rack or on the wall Reconnect all network telephony and audio connections 8 Reconnect the Allworx server to the power source The unit will automatically begin the power up sequence 7 2 Mirrored Disk Drive Field Installation When selecting a disk drive for installation as a mirrored disk be sure the disk drive is the same size or larger than the original single disk drive Further the usable data space on the drives is limited to the capacity of the smaller disk of the pair Required Tools Antistatic strap w 2 Phillips screw driver Removal Procedure CAUTION Power off the Allworx server then disconnect it from the power source Disconnect all telephony network and audio connections from the front panel Failure to follow this precaution may result in personal injury or equipment damage an
38. s P6 on single drive systems and P5 on dual drive systems into the drive s allwor x een DN Replace the top cover Install the server in the rack or on the wall Reconnect all network telephony and audio connections Reconnect the Allworx server to the power source The unit will automatically begin the power up sequence Monitor the front panel LEDs as the system starts up A successful restart is indicated by the following conditions of the front panel LEDs Power Flashes during startup then remains solid green Drive Not illuminated or flashing Alert Not illuminated If the conditions above are not observed check the Administrator s Event Log for fault messages 7 5 Motherboard Removal and Replacement Required Tools Antistatic strap 2 Phillips screw driver Removal Procedure CAUTION Power off the Allworx server then disconnect it from the power source Disconnect all telephony network and audio connections from the front panel Failure to follow this precaution may result in personal injury or equipment damage and void the product warranty Place the antistatic strap around your wrist and connect the other end to the earthing screw on the rear panel of the server Disconnect all telephone line and network connections from the front panel Remove the top cover as described in section 7 1 Disconnect the disk drive ribbon cable connector s from the motherboard J6 and
39. setup and configuration 4 7 3 Connecting Music and Paging 4 7 2 1 Music on Hold Connect the output from your music system to the Allworx server using the Line in Audio Adapter Cable provided with your Allworx system Insert the male cable end into the audio connector labeled In on the front panel Figure 1 4 7 2 0 Paging Connect the Allworx server to the input of your paging system using the audio connector labeled Out on the Allworx front panel Figure 3 1 The Allworx server is now ready for user set up Proceed to the Allworx System Administrator s Guide allwor x WEE Troubleshooting Guide 5 Preventive Maintenance 5 1 Exterior Cleaning Recommended Tools Use the following tools and supplies to clean the exterior of the Allworx server Antistatic strap a Liquid dish washing detergent Soft lint free cleaning cloth Small vacuum with brush attachment Cleaning Procedures Place the antistatic strap around your wrist and attach the other end to the earthing connection on the rear of the Allworx server Use the vacuum to remove dust and debris from the fan area and intake exhaust vents on the rear panel Figure 1 Moisten the cloth with a solution of three parts water and one part liquid dish washing detergent CAUTION Do not soak the cloth in the solution Do not let the solution drip inside the unit or into any of the ports on the front panel Wipe the exterior surfaces of the unit with
40. the Internet Internet Web Be sure to connect the Allworx WAN to the Internet Additional Server guidelines for web server configuration can be found in the Allworx System Administrator s Guide allwor x WESCE MESITA meni NOTE Cross over cables are not required in the following sections The Allworx Office Network ports provide automatic cross over 4 6 1 Local Area Network LAN Connection Connect the RJ 45 cables for the PC network to the Office Network ports on the front panel Figure 5 The green LED will come on indicating end to end connectivity and flicker indicating transmission activity The amber LED indicates port speed On 100MB S Off 10MB S NOTE Although the Office Network ports are labeled 1 4 connections can made be to any available port in any order 4 6 2 Wide Area Network WAN Broadband Connection Connect a cable from your broadband service modem to the WAN port on the front panel Figure 5 The green LED will come on indicating end to end connectivity and flicker indicating transmission activity The amber LED indicates port speed On 100MB S Off 10MB S NOTE The WAN port may also be used to connect one Allworx server to another through a LAN 4 7 Accessories Installation 4 7 1 Adding a Fax Machine Connect the RJ 11 cable from your fax machine to the first available FXS RJ 11 analog port on the front panel Refer to the Allworx System Administrator is Guide to complete the
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