Home

Triton 9700 Error Codes

1. RECOMMENDED ACTION See the recommended action for Error Code 128 ERROR STATUS CODE 131 DEFINITION CTS Clear To Send line from the dispenser is not active RECOMMENDED ACTION See the recommends action for Error Code 128 7 24 SECTION 7 TROUBLESHOOTING ERROR STATUS CODE 132 DEFINITION Status reports bad double detect in last dispense RECOMMENDED ACTION Open the Security Cabinet and inspect the feed path for jammed notes and other foreign matter in the Double Detect Assembly Purge the dispenser using purge command Reset the Cash Dispenser by turn ing OFF the AC power switch for a few seconds and switching it back ON Complete a test dispense If the problem persists replace the Dispensing Mecha nism ERROR STATUS CODE 133 DEFINITION 5 VDC not present on carrier de tect RECOMMENDED ACTION See the recommended action for Error Code 128 ERROR STATUS CODE 134 DEFINITION Exit blocked as reported by status check RECOMMENDED ACTION Open the Security Cabinet and inspect the feed path and exit sensor for jams and broken components If the feed path is clear Purge the dispenser with the Purge command Reset the Cash Dispenser by turn ing OFF the AC power for a few seconds the turning it back on Verify correct operation with live transac tions It the problem persists replace the Dispensing Mechanism 7 25 MopeL 97XX INSTALLATION AND SERVICE MANUAL ERROR STATUS CODE 135
2. DEFINITION Feed sensor blocked as reported by status check RECOMMENDED ACTION Open the Security Cabinet and inspect the feed path and feed sensor for jams and broken components If the feed path is clear Purge the dispenser with the Purge command Reset the Cash Dispenser by turn ing OFF the AC power switch for a few seconds and switching it back ON Verify correct operation with f f Figure 7 25 Location of the voltage test the Test Dispense command It the problem persists points on the Printer Control Board replace the Dispensing Mechanism ERROR STATUS CODE 136 DEFINITION Modem initialization failed RECOMMENDED ACTION Reset the Cash Dispenser by turning the power the AC Power OFF for a few seconds then turning it back On Ifthe problem persists replace the Modem Mod ule Ifreplacing the Modem Module does not correct the problem replace the Main Board Assembly ERROR STATUS CODE 138 Figure 7 26 The location of the Printer Lock DEFINITION Printer failed while printing to the ing screw receipt printer RECOMMENDED ACTION Verify that the Printer has paper in it Replenish pa per as needed Refer to Figure 7 25 Verify that all DC voltages applied to the Printer Control Board are correct Refer to Figures 7 26 and 7 27 Release the Printer Locking screw Open the Printer Bracket and verify that there are no jams in the printer paper path and that the blue lever on the left side of the printer is in th
3. Push the main power ON OFF to the ON posi tion Reset all errors Perform an actual transaction requesting only one note When the transaction is performed the dis penser will first pick up to five notes from the Note Tray and place them in the reject area As the notes are picked the thickness and width of each note is learned and stored in the NVRAM After the notes are place in the reject area the requested note will be dispensed to the exit If the status persists replace the dispenser TL P Gay 25 _ Pin Illustration A NVRAM STATE JUMPER gt a Illustration B NVRAM STATE JUMPER Figure 7 28 NV RAM State Jumper settings SECTION 7 TROUBLESHOOTING STATUS CODE 36h ERROR CODE 54 DEFINITION CAUSE Operation time out This status is generated when the current operation has exceeded the 120 seconds time out Possible causes for this status are a hesitant feed or a defective Machine Controller RECOMMENDED ACTIONS 1 Physically inspect the dispenser looking for con nectors that may be disconnected or loose Seat all connections 2 Make sure the belts are not damaged or fallen from their gears and pulleys Replace damaged belts Place belts onto gears and pulleys Make sure that all belt retainer rings are secured to gears and pul leys 3 Inspect for jams in the note path that may prevent the currency from moving from one part of the mechanism to the next C
4. 97XX INSTALLATION AND SERVICE MANUAL ERROR STATUS CODE 142 DEFINITION Dispenser returns bad command er ror RECOMMENDED ACTION See the recommended action for Error Code 128 ERROR STATUS CODE 143 DEFINITION PTDF error RECOMMENDED ACTION This Error Code will occur only in Cash Dispensers running ACS terminal software This problem may be caused by a corrupt Pin Working Key Check with the processor ERROR STATUS CODE 144 DEFINITION No reply from the electronic jour nal RECOMMENDED ACTION Verify the connections at both ends of the Backplane to Electronic Journal cable are securely seated at the Backplane and Electronic Journal If it is necessary to check continuity if the cable assembly refer to Ap pendix B for pinout of the cable assembly Verify that the dc voltages supplied to the Backplane are within correct If the cable is and the dc voltages are good replace the Electronic Journal If the error code per sist after replacing the Electronic Journal consider replacing the Main Board Assembly or the Backplane Assembly 7 28 SECTION 7 TROUBLESHOOTING ERROR STATUS CODE 145 DEFINITION Error in reply from the electronic journal RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 146 DEFINITION No reply from command to electronic journal RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 147 DEFINITION Err
5. DEFINITION CAUSE Dispenser Internal Error This status is reported when an internal error occurs in the dispenser The most likely cause is internal communication problems in the dispenser RECOMMENDED ACTIONS Ensure that each cable is securely fastened to its ter mination point Reset the system If the response to the RESET command indicates a successful execu tion operation can be resumed from the point where problem occurred Ifthe status is reported again there may be a faulty electronics module STATUS CODE a ERROR CODE 349 61h DEFINITION CAUSE Cassette Lock Faulty This status is produced by the dispenser at the LIFTS UP command when it fails to open a Note Cassette to the operating position RECOMMENDED ACTIONS Verify that the currency is properly installed in the cassette If necessary reload the cassette If the prob lem remains after reloading the cassette replace the cassette STATUS CODE c ERROR CODE 351 63h DEFINITION CAUSE Module Needs Service This status code is generated by the dispenser when the calibration value of at least one of the sensors in a specific Note Feeder exceeds warning levels RECOMMENDED ACTIONS Check the notes loaded in the affected cassette and if needed reload the cassette Inspect and clean all sen sors in the affected Note Feeder 7 66 SECTION 7 TROUBLESHOOTING STATUS CODE e ERROR CODE 353 65h DEFINITION CAUSE No Me
6. be delayed for several trans actions if the status is the first warning that the cas sette is nearly empty However actions to fill the cas sette should be taken as soon as possible 7 55 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 3 ERROR CODE 302 32h DEFINITION CAUSE Empty Cassette This status is generated when a cas sette is emptied during a dispense operation The notes picked up until this condition arises are sent to the Stack Reject area in the Reject Vault and the transac tion is aborted RECOMMENDED ACTIONS Remove and fill the affected cassette using normal procedures Refilling may be delayed for several trans actions if the status is the first warning that the cas sette is nearly empty However actions to fill the cas sette should be taken as soon as possible STATUS CODE 3 ERROR CODE 303 33h DEFINITION CAUSE Lifts Are Down This status occurs when any cas sette including the Reject Vault is not open and any command other than OPEN CASSETTES RESET and CLOSE CASSETTES is sent to the system It is feasible that this status could be generated even if the lifts are in the up position This will occur if the ma chine is switched off and on during normal daily op eration This is done to indicate that the power has been off RECOMMENDED ACTIONS Clear this status by resetting the system or unlocking and locking the cassettes 7 56 SECTION 7 TROUBLESHOOT
7. make sure there aren t any documents jammed in the note qualifier Clear the jammed documents 2 Inspect and verify that the electrical connections between the double detect module and the main board are secure If necessary carefully remove clean and install the double detect module Ifthe double detect is damaged replace the dispenser 3 Power cycle or reset the Cash Dispenser Clear all errors and test the MiniMech by completing several Test Dispenses If the status clears place the Cash Dispense in service If these actions have no effect on the operation of the dispenser replace the dispenser mechanism 7 43 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 2Dh ERROR CODE 45 DEFINITION CAUSE Diverter error This status occurs if the diverter fails to switch to the dispense position during a transac tion causing a document intended for delivery to the exit to be sent to the reject pocket RECOMMENDED ACTIONS 1 Inspect the diverter area for jams Remove all jammed documents 2 Inspect the diverter to make sure is moves freely does not bind during movement 3 Power cycle or reset the Cash Dispenser Clear all errors and test the MiniMech with a transac tion dispense to the exit to verify normal diverter operation If the status clears place the Cash Dis penser in operation If these actions fail to clear the status replace the dispenser STATUS CODE 2Eh ERROR CODE 46 DEFINITION CAUSE Wrong cou
8. modem buffer overflow RESULT No money is dispensed screen and receipt display sys tem unavailable ERROR STATUS CODE 48 DEFINITION NO ANSWER POSSIBLE CAUSE 1 Modem response was good but operation was not performed 2 Normally an internal terminal problem possibly caused by either tile Modem Module CPU Mod ule or Memory Module RESULT No money is dispensed screen and receipt display sys tem unavailable 7 71
9. the diverter moves freely and is clear of any foreign material Reset the Cash Dispenser and clear the error If the error persist re place the dispenser mechanism 7 52 SECTION 7 TROUBLESHOOTING STATUS CODE 76h ERROR CODE 118 DEFINITION CAUSE Exit sensor blocked on start of dispense or learn RECOMMENDED ACTIONS Inspect the Cash Dispenser for jammed notes at the exit sensor It may be necessary to clean the exit sen sor Reset the Cash Dispenser and clear the error If the error persists replace the dispensing mechanism STATUS CODE 77h ERROR CODE 119 DEFINITION CAUSE Diverter in dispense position on start of dispense or learn RECOMMENDED ACTIONS Inspect the Cash Dispenser for jammed notes at the Diverter Check the operation of the diverter sole noid Reset the Cash Dispenser and clear the error If the error persists replace the dispensing mechanism STATUS CODE 79h ERROR CODE 121 DEFINITION CAUSE Note cassette not present RECOMMENDED ACTIONS To Be Determined STATUS CODE 7Ah ERROR CODE 122 DEFINITION CAUSE Unexpected note at exit RECOMMENDED ACTIONS To Be Determined 7 53 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 7Ch ERROR CODE 124 DEFINITION CAUSE Diverter moved to exit position during reject purge RECOMMENDED ACTIONS To Be Determined STATUS CODE 7Dh ERROR CODE 125 DEFINITION CAUSE Initial Status check failed RECOMMENDED ACTIONS Reset the Cash Dispen
10. AUSE Too Many Notes Requested This status occurs 1 When too many notes are requested during a trans action 2 When running the system with the test software The maximum number of note that can be dispensed from a cassette during a transaction is fifty RECOMMENDED ACTIONS Verify that the Maximum Amount is not set to a value that is higher the fifty times the smallest denomina tion in any of the cassettes Check Cassette Value and Maximum Amount parameters and confirm that they are within the fifty note dispense limit STATUS CODE C ERROR CODE 319 43h DEFINITION CAUSE Jam in Note Transport This status is generated when a note sent to a note feeder does not reach the Note Qualifier in time This failure could appear if a jam occurs between the feeder and the Note Qualifier or if a note is not recognized in the Note Qualifier RECOMMENDED ACTIONS RESET the system If the If the response to the RE SET command is successful operation can be resumed from the point where the problem occurred If the problem returns replace the faulty defective compo nent 7 60 SECTION 7 TROUBLESHOOTING STATUS CODE D ERROR CODE 320 44h DEFINITION CAUSE Reject Cassette Almost Full This status is generated when the number of notes in the single reject box reaches 37 RECOMMENDED ACTIONS The Reject Vault should be emptied as soon as pos sible in order to avoid a LOCKOUT condition that occur
11. DE 192 DEFINITION Communications error RECOMMENDED ACTION Enter Management functions and verify that all terminal parameters have been set correctly Verify that the telephone line is operational Reset the Cash Dispenser and clear the error Other possible causes amy be a defective Mo dem Assembly or main Board Assembly 7 35 MODEL 97XX INSTALLATION AND SERVICE MANUAL ERROR STATUS CODE 193 DEFINITION The baud rate setting for electronic journal failed RECOMMENDED ACTION Inspect the Elec tronic Journal to make sure is it the correct part num ber Reset the Cash Dispenser and clear the error If the error persists replace the Electronic Journal ERROR STATUS CODE 194 Models 9750 70 Only DEFINITION An attempt to dispense bills is being made when the cassettes are not locked RECOMMENDED ACTION This error may oc cur anytime a cassette is removed from the Cash Dis penser with the AC Power ON Make sure that the cassettes are installed and locked before performing a test dispense or live transaction Reset the Cash Dis penser and Clear the Error ERROR STATUS CODE 195 DEFINITION Receipt printer out of paper RECOMMENDED ACTION Replenish the paper Reset the Cash Dispenser and clear the error Make sure that the ribbon cable from the Backplane Assem bly to the Low Paper Sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct If the error persist the possible c
12. E 182 Used in the Model 9700 only DEFINITION Currency cassette low RECOMMENDED ACTION Nota valid error for the Model 9705 9410 and 9750 70 Cash Dispenser With the Low Currency feature enabled this error con dition will occur before the Cassette is actually empty There should be about 1 4 inch of currency approx1 mately 60 bills in the cassette when the error is de tected To clear an Error 182 1 Reset the Cash Dispenser by pushing the ON OFF switch to the OFF position for about 10 seconds Push the ON OFF switch to the ON When the Reset Error screen appears 7 33 MODEL 97XX INSTALLATION AND SERVICE MANUAL 1 Remove the cassette from the dispenser 2 Press the RESET ERROR key 3 Refill and install the cassette in the dispenser When the Low Currency function is disabled the dis penser will dispense every note in the Cassette the go Out of Service because of an Error 33 Feed Fail ure ERROR STATUS CODE 183 DEFINITION Receipt printer paper low RECOMMENDED ACTION Install a new roll of paper if needed If this does not correct the problem verify that the paper low sensor is correctly attached to the Paper Bracket and it is con nected to the Printer Controller PCB The paper low sensor may be dirty and require cleaning Other pos sible causes of this problem may be a defective paper low sensor assembly or a defective Printer Controller PCB A temporary fix to this problem may be to set the
13. EFINITION CAUSE Communication Time out This error is reported when the transmission of each one of the characters in the command string is not completed within the time re striction imposed by the electrical interface RECOMMENDED ACTIONS Verify that the both ends of each cable are securely connected to its termination points 7 63 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE P ERROR CODE 332 50h DEFINITION CAUSE Cassettes May Have Been Changed This status is generated when a movement command is sent before a READ CASSETTE ID command after the cassettes including the Reject Vault are removed This is sta tus will set a LOCKOUT condition RECOMMENDED ACTIONS Verify that each cassette is placed in its designated feed channel Complete the TEST RECEIPT PRINTER function to determine which if any of the cassettes are not responding If a cassette is not re sponding is may be necessary to program the cassette by completing the INJECT NEW CASSETTE ID Function Additionally this problem may be caused by a defective cassette STATUS CODE Q ERROR CODE 333 51h DEFINITION CAUSE Reject Vault Full This status is produced when the internal counter for the bundle reject exceeds 250 notes or the reject counter for the single reject exceeds 50 This status will cause a LOCKOUT condition RECOMMENDED ACTIONS To clear this status the Reject Vault must be removed emptied and inserted wi
14. ING STATUS CODE 4 ERROR CODE 304 34h DEFINITION CAUSE Rejected Notes This status indicates that notes were rejected during the transaction before the requested amount is stored in the bundle RECOMMENDED ACTIONS Since this is a warning message there is no action re quired STATUS CODE 5 ERROR CODE 305 35h DEFINITION CAUSE Diverter Failure This status indicates that the system has recognized a note that was intended to be single rejected in the Note Stacker inlet or a note that was intended to be stacked in the Note Diverter sensor for single reject The most probable cause is either me chanical or electrical failure of the note diverter Therefore it is qualified as a Fatal Error RECOMMENDED ACTIONS All transactions are suspended and the system is placed Out of Service until the dispenser is repaired STATUS CODE 6 ERROR CODE 306 36h DEFINITION CAUSE Failure to Feed This status is generated when the dispenser fails to dispense the requested amounts of notes RECOMMENDED ACTIONS There are several reasons for reporting this status One reason is that the Note feeder fails to feed notes An other is that there are too many single rejected notes in the transactions This is not a fatal status so it can be tried again If the situation remains the same check the condition currency to ensure that it is fit for dis pensing Verify that the cassettes are operating cor re
15. LOW RECEIPT PAPER parameter to IN SER VICE so that the terminal software does not read in put from the sensor When this is done the terminal will operate normally until it is completely out of pa per then go Out Of Service for an Error 195 ERROR STATUS CODE 185 DEFINITION Telephone number not configured RECOMMENDED ACTION Enter the Management Functions and configure the Primary Telephone Number ERROR STATUS CODE 186 DEFINITION Bill size not configured RECOMMENDED ACTION Default value is factory set to 0 00 Allowable bill sizes are 5 10 20 50 100 Enter the Management Functions and configure the bill size Multiple Amount 7 34 SECTION 7 TROUBLESHOOTING ERROR STATUS CODE 187 DEFINITION Maximum withdrawal not config ured RECOMMENDED ACTION Enter Management Functions and configure the Maxi mum Amount The maximum withdrawal cannot ex ceed 50 time the denomination of the of the of the bill size in the cassette ERROR STATUS CODE 188 DEFINITION PIN Working key not configured RECOMMENDED ACTION Enter Management Functions and configure the Pin Working Key ERROR STATUS CODE 189 DEFINITION Terminal ID not configured RECOMMENDED ACTION Enter the Management Function and configure the Ter minal ID correctly ERROR STATUS CODE 190 DEFINITION Pin Master key not configured RECOMMENDED ACTION Enter Management Functions and enter the Pin Mas ter Key ERROR STATUS CO
16. MODEL 9705 Casi DISPENSER STATUS CODE 37h ERROR CODE 101 DEFINITION CAUSE 2 second Time out waiting or pick Feed Failure This error is usually associated with an empty Cas sette or currency that is in UNFIT condition RECOMMENDED ACTIONS 1 Refill the cassette as needed 2 Inspect the cassette and feed path for notes that are stuck together or jammed If no jam is lo cated remove the first note from the cassette Purge the dispenser Do a Test Dispense If the Test Dispense is completed normally and the re turn codes are correct clear all errors and place the Cash Dispenser in operation 3 Ifthe currency is in fit condition and the error con ditions persists consider replacing the Note Tray or the dispenser mechanism STATUS CODE 66h ERROR CODE 102 DEFINITION CAUSE Error Pick Motor over current RECOMMENDED ACTIONS See recommended actions for STATUS CODE 65h STATUS CODE 101 7 50 SECTION 7 TROUBLESHOOTING STATUS CODE 6Ah ERROR CODE 106 DEFINITION CAUSE FIFO error RECOMMENDED ACTIONS Dispenser may have corrupt software Reset the Cash Dispenser and clear the error If the error persists re place the Dispensing Mechanism STATUS CODE 6Dh ERROR CODE 109 DEFINITION CAUSE Time out a exit sensor RECOMMENDED ACTIONS Check for jammed note at the Exit sensor Remove note Clear the error If the error persists replace the Dispensing Mechanism STATUS CODE 6Eh ERROR CODE 110 DEFINI
17. N AND SERVICE MANUAL ERROR STATUS CODE 206 DEFINITION SPED keypad could not perform a successful command within SPED MAX ATTEMPTS tries RECOMMENDED ACTION Status valid only for units with SPED keypad device installed Reset the Cash Dispenser and clear the error If error persists replace the SPED Keypad Module ERROR STATUS CODE 207 DEFINITION SPED not detected RECOMMENDED ACTION This Error Status Code is valid for units with SPED keypad device in stalled Check the cable and connections from J14 on the Docking Assembly to the 9800 Sped Assembly Verify that the SPED Board has the correct DC volt ages applied to it ERROR Coprs From THE DISPENSER MECHANISM The following tables list the error codes generated by the dispenser mechanism inside the Cash Dispenser Recommended actions to take to address each error code are provided Note that for each error code the hexadecimal equivalent is also listed in parentheses The hexadecimal equivalent is the same error code that appears in the first set of numbers returned by the Status command as covered under the topic Status earlier in this section TROUBLESHOOTING DISPENSER STATUS CODES The following paragraphs list the status codes gener ated by the dispenser mechanism inside the Cash Dis penser Recommended actions to take to address each error code are provided Note that for each error code the hexadecimal equivalent is also listed in parenthe ses The he
18. SECTION 7 TROUBLESHOOTING TROUBLESHOOTING ERROR STATUS CODES FROM THE TEMPORARILY TERMINAL OUT OF SERVICE activity at the terminal for about forty seconds a sta tus check is completed to verify terminal readiness to Figure 7 23 Initial Out of Service screen perform a transaction When an error is detected the terminal is set to an Out of Service condition and the screen shown in Figure 7 23 is displayed on the OUT OF SERUICE Cash Dispenser LCD In the Out of Service condi tion user cannot select any action on the terminal The terminal must be restarted by turning off the power for about ten seconds and then turned back ON Af ter the restart the OUT OF SERVICE screen Figure 7 24 appears on the display to allow access to the managements mode or to reset the error condition In the management mode there are Diagnostics func tions that can assists you in troubleshooting the unit fie ERROR GORE ne waz The Cash Dispenser internal self diagnostics performs Be CONTACT SERVICE PERSONNEL aii a status check before the first transaction is allowed and after each transaction to make sure that the next eee transaction is possible Additionally if there is no ERROR CODE HOA CONTACT SERVICE ERSONNEL RESET ERROR MANA SEMENT Figure 7 24 The RESET ERROR screen VVVY AAA Out of Service conditions are presented to the user as Error Codes An Error Code is a two or three digit code
19. SHOOTING ERROR STATUS CODE 154 DEFINITION Unknown electronic journal status RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 155 DEFINITION Electronic journal modify record fail ure RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 156 Model 9750 70 only DEFINITION No Cassette In Service RECOMMENDED ACTION Reset the Cash Dispenser Enter the Management Functions and verify that all cassettes are in service ERROR STATUS CODE 157 DEFINITION Format command to electronic jour nal failed RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 158 DEFINITION Format command to electronic jour nal failed RECOMMENDED ACTION See the recommended action for Error Code 144 7 31 MODEL 97XX INSTALLATION AND SERVICE MANUAL ERROR STATUS CODE 159 DEFINITION Electronic journal test feature failed RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 160 DEFINITION Electronic journal set featured failed RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 161 DEFINITION Electronic journal clear feature failed RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 162 DEFINITION Electronic Journal get serial number failed RECOMMENDED ACTION See the recommended action for Er
20. TION CAUSE Trailing edge time out at exit RECOMMENDED ACTIONS Check for jammed note at the Exit sensor Remove note Clear the error If the error persists replace the Dispensing Mechanism STATUS CODE 6fh ERROR CODE 111 DEFINITION CAUSE Diverter time out RECOMMENDED ACTIONS To Be Determined 7 51 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 70h ERROR CODE 112 DEFINITION CAUSE Time out waiting for leading edge at reject RECOMMENDED ACTIONS Check for note jam in transport between the feed sen sor and the reject sensor Reset the Cash Dispenser and clear the error If the error persist replace the dis pensing mechanism STATUS CODE 71h ERROR CODE 113 DEFINITION CAUSE Time out waiting for trailing edge at reject RECOMMENDED ACTIONS Remove and empty the reject box Inspect the trans port path for jammed notes Reset the Cash Dispenser and clear the error If error persist replace the dis penser mechanism STATUS CODE 72h ERROR CODE 114 DEFINITION CAUSE Exit blocked during purge RECOMMENDED ACTIONS Inspect the Cash Dispenser for jammed notes at the exit sensor It may be necessary to clean the exit sen sor Reset the Cash Dispenser and clear the error If the error persists replace the dispensing mechanism STATUS CODE 73h ERROR CODE 115 DEFINITION CAUSE Diverter time out on purge RECOMMENDED ACTIONS Inspect the Cash Dispenser for jammed notes in the diverter area Make sure
21. all RECOMMENDED ACTIONS l 7 42 Inspect the note transport delivery throat and note qualifier make sure all belts are on track and in good physical condition Place all belts on their rollers and gears If belt display excessive wear or damage the dispenser must be replaced Check for jammed documents in note transport delivery throat and note qualifier Clear the jammed documents Verify that the DC input voltage to the dispenser is correct Replace the power supply if necessary Examine the timing wheel for physical defects Make all electrical connections to the timing wheel sensor are secure and that the timing wheel sen sor is clean If either the timing wheel or timing wheel sensor are defective replace the dispenser Power cycle or reset the Cash Dispenser clear all errors and test the MiniMech by completing sev eral Test Dispenses If the status clears place the Cash Dispense in service If these actions have no effect on the operation of the dispenser replace the dispenser mechanism SECTION 7 TROUBLESHOOTING STATUS CODE 2Ch ERROR CODE 44 DEFINITION CAUSE Double detect error This status is generated if the double detect is unable to calibrate or if the documents being dispensed appear to be too long Probable cause for this status are a faulty or dirty double detect mod ule excessive ambient light on the double detect or a jammed note under the double detect RECOMMENDED ACTIONS 1 Check to
22. ause of the problem may be the Low Paper Sensor Assembly the Backplane Assembly or the Main Board Assem bly Hardware or Software 7 36 SECTION 7 TROUBLESHOOTING ERROR STATUS CODE 196 DEFINITION Card reader error RECOMMENDED ACTION Inspect the Card Reader Assembly Make sure that there is no foreign material in the card slot Clean the Card Reader As sembly with a cleaning card Make sure the ribbon cable from the Backplane Assembly to the Card Reader Assembly is fastened at both ends of the cable and the orientation of the cable is correct Reset the Cash Dispenser and clear the error If the error per sists replace the Card Reader ERROR STATUS CODE 203 DEFINITION SPED keypad is not replying to main board RECOMMENDED ACTION Status valid only for units with SPED keypad device installed Make sure the battery is seated secure in the battery holder Make sure the tamper screw is secure to the SPED Module Reset the Cash Dispenser and clear the error If the error persists replace the SPED Keypad Module ERROR STATUS CODE 205 DEFINITION SPED keypad reported tamper con dition RECOMMENDED ACTION Status valid only for units with SPED keypad device installed Make sure the battery is seated secure in the battery holder Make sure the tamper screw is secure to the SPED Module Reset the Cash Dispenser and clear the error If the error persists replace the SPED Keypad Module 7 37 MODEL 97XX INSTALLATIO
23. ctly Replace cassettes as needed Check the op eration of the Note Feeder sensors Clean the sensors as required Replace the note feeder if necessary 7 57 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 7 ERROR CODE 307 37h DEFINITION CAUSE Transmission Error This status occurs when the mes sage received by the dispenser is incorrect The rea son that the status is generated is the detection of an incorrect LRC character or a parity error RECOMMENDED ACTIONS Reset the dispenser and try to send the command If the status occurs again the dispenser requires service Verify that all communication cables are properly con nected Other causes may be due to a hardware fail ure STATUS CODE 8 ERROR CODE 308 38h DEFINITION CAUSE Illegal Command or Command Sequence This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system Examples of this are two Move commands sent one after another or a Deliver command that is sent without a previous Move command RECOMMENDED ACTIONS This status probably was generated because the com mand sequence sent to the dispenser was in the wrong order Reset the dispenser and enter the sequence again ensuring that the correct order is used 7 58 SECTION 7 TROUBLESHOOTING STATUS CODE 9 ERROR CODE 309 39h DEFINITION CAUSE Jam in Note Qualifier This status i
24. e print position If the voltages are correct and the blue lever on the Printer is in the print position the most likely causes of this error condition are the Printer Module the Printer Control Board Backplane Assem bly or the Main Board Figure 7 27 Blue lever shown in the print position 7 26 SECTION 7 TROUBLESHOOTING ERROR STATUS CODE 139 DEFINITION Printer controller not responding to commands RECOMMENDED ACTION See Recommended Action for Error Code 138 ERROR STATUS CODE 140 DEFINITION Time out waiting for printer to be ready RECOMMENDED ACTION See Recommended Action for Error Code 138 ERROR STATUS CODE 141 DEFINITION Paper jam reported by the controller during status check RECOMMENDED ACTION Refer to Figures 7 26 and 7 27 Release the Printer Locking screw Open the Printer Bracket and verify that there are no paper jams in the printer paper path and cutter Make sure that the blue lever on the left side of the printer is in the print position Verify that the Printer has paper in it Replenish paper as needed Refer to Figure 7 25 Verify that all DC voltages ap plied to the Printer Control Board are correct Re lease the Printer Locking screw If the voltages are correct and the blue lever on the Printer is in the print position the most likely causes of this error condition are the Printer Module the Printer Control Board Backplane Assembly or the Main Board 7 27 MODEL
25. ine for proper operation 3 Telephone hardware problems RESULT No money is dispensed screen and receipt display sys tem unavailable 7 69 MODEL 97XX INSTALLATION AND SERVICE MANUAL ERROR STATUS CODE 11 DEFINITION NO CONNECT POSSIBLE CAUSE 1 Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt 2 Got connected and never received ENQ within time out period 14 Seconds RESULT No money is dispensed screen and receipt display sys tem unavailable ERROR STATUS CODE 13 DEFINITION BGD DONE GOOD POSSIBLE CAUSE Communication was normal but response header does not match request RESULT No money is dispensed screen and receipt display sys tem unavailable ERROR STATUS CODE 14 DEFINITION BGD DONE BAD POSSIBLE CAUSE 1 EOT was received as first character after the first request message was sent 2 If EOT is received on subsequent attempts then Error Code 1 is reported RESULT No money is dispensed screen and receipt display sys tem unavailable 7 70 SECTION 7 TROUBLESHOOTING ERROR STATUS CODE 17 DEFINITION NO EOT POSSIBLE CAUSE 1 Did not receive EOT from processor within time out period 2 Lost carrier before receiving EOT RESULT No money is dispensed screen and receipt display sys tem unavailable ERROR STATUS 18 DEFINITION OVERFLOW POSSIBLE CAUSE Received more characters than expected after request causing
26. lear all jams 4 Power cycle or reset the Cash Dispenser Clear all errors and test the MiniMech with Test Dis pense function verify Its operation If the status clears place the Cash Dispenser in operation If these actions fail to clear the status replace the dispenser 7 47 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 37h STATUS CODE 55 DEFINITION CAUSE Internal que error This status is generated when the note ques are corrupted This problem can be caused by a defective Machine Controller jams torn notes or mechanical errors RECOMMENDED ACTIONS 1 Inspect the dispenser for jams torn note or me chanical damage Clear all jammed and torn notes If mechanical damage to the mechanism is appar ent replace the dispenser 2 Power cycle or reset the Cash Dispenser Clear all errors and test the MiniMech with Test Dis pense function verify Its operation If the status clears place the Cash Dispenser in operation If these actions fail to clear the status replace the dispenser STATUS CODE 4Fh STATUS CODE 79 DEFINITION CAUSE This status appears if a command is sent to the dis penser that includes invalid characters or not supported by the machine RECOMMENDED ACTIONS 1 Power cycle or reset the Cash Dispenser Clear all errors and test the MiniMech with Test Dis pense function verify Its operation If the status clears place the Cash Dispenser in operation If these actions fail to clear the s
27. mpting to dispense documents that are unacceptable or documents that haven t been prepared properly RECOMMENDED ACTIONS 1 Inspect the all documents for excessive wear Re move any unacceptable documents from the cas sette 2 Inspect the feed path for jammed notes Remove any jammed notes 3 Clear all errors and purge the dispenser using the command under Diagnostic 4 Test the MiniMech by completing several Test Dis penses If the status clears put the Cash Dispense in service If these actions have no effect on the operation of the dispenser replace the dispenser mechanism 7 45 MopeEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 34h ERROR CODE 52 DEFINITION CAUSE Non volatile RAM error This status is generated when the dispenser detects an error in nonvolatile random access memory which cannot be automatically cor rected RECOMMENDED ACTIONS l 7 46 Push the main power ON OFF to the OFF posi tion Perform a learning note procedure to reestablish note thickness and width data in the NVRAM by completing the following procedure a Access the rear of the dispensing mechanism Locate the NV RAM State jumper See illus trations A and B 1 If the jumper is attached to both pins as shown in Illustration A remove it and in stall it as shown in Illustration B 2 If the jumper is attached to one pin as shown in Illustration B remove it and in stall it as shown in Illustration A
28. n sent Time out waiting for re sponse or carrier was dropped At least one char acter was received ETX was never received Time out is typically 60 seconds 3 EOT was received as first character after sending a NAK due to a bad response message RESULT No money is dispensed screen and receipt display sys tem unavailable ERROR STATUS CODE 3 DEFINITION BCD NOANSWER POSSIBLE CAUSE Possible Processor or Telephone hardware problem RESULT No money is dispensed screen and receipt display sys tem unavailable 7 68 SECTION 7 TROUBLESHOOTING ERROR STATUS CODE 4 DEFINITION ERROR IN MODEM DATA POSSIBLE CAUSE Unexpected data received from processor in response to message RESULT No money is dispensed screen and receipt display sys tem unavailable ERROR STATUS CODE 5 DEFINITION Connect 1200 Baud then lost carrier or connection Host hung up POSSIBLE CAUSE 1 Telephone line is not dedicated ATM is being used with other devices connected to the line 2 Telephone line is noisy and in general has poor qual ity characteristics 3 Baud rate set to high for telephone line conditions Change Baud Rate settings 4 Modem may be de fective RESULT No money is dispensed screen and receipt display sys tem unavailable ERROR STATUS CODE 6 DEFINITION BGD NODIALTONE POSSIBLE CAUSE 1 Used up all radial attempts and got No Dial Tone for each attempt 2 Check local telephone l
29. ndicates that a note is detected in the Note Qualifier but is not seen in the Note Stacker inlet sensor or the Note Diverter sensor This may be due to a jam in the transport between the Note Qualifier and the Note Diverter The content of the dispenser must be verified All trans actions are suspended and the system is out of service until service can be performed RECOMMENDED ACTIONS Remove cassettes and clear jam Install cassettes and verify operation of the system If status occurs again verify condition of currency and check the operation of the Note Qualifier and the Note Diverter STATUS CODE ERROR CODE 310 3Ah DEFINITION CAUSE Feed Cassettes Not Present of Properly Installed This status occurs when notes are requested from a cas sette that is not present or is not open RECOMMENDED ACTIONS Verify the presence of each cassette If present un lock and remove all cassette then install and lock the cassettes If the error reoccurs one of the cassettes may be faulty STATUS CODE ERROR CODE 315 34h DEFINITION CAUSE Reject Vault Not Properly Installed This status is generated when the Reject Vault is not present or it is not installed correctly RECOMMENDED ACTIONS Verify that the Reject Vault is installed correctly by removing and installing the vault STATUS CODE B ERROR CODE 318 42h 7 59 MODEL 97XX INSTALLATION AND SERVICE MANUAL DEFINITION C
30. nt This status appears when the count at the exit is greater than the number of documents re quested RECOMMENDED ACTIONS 1 Power cycle or reset the Cash Dispenser Clear all errors and test the MiniMech with a transac tion dispense to the exit to verify normal diverter operation If the status clears place the Cash Dispenser in operation If these actions fail to clear the status replace the dispenser STATUS CODE 2Fh ERROR CODE 47 DEFINITION CAUSE Note missing at double detect This status is gener ated if the double detect fails to detect a document already seen by the feed sensor 7 44 SECTION 7 TROUBLESHOOTING RECOMMENDED ACTIONS 1 Inspect the transport prior the double detect for jammed documents Clear the jammed docu ments 2 Inspect and verify that the electrical connections between the double detect module and the main board are secure If necessary carefully remove clean and install the double detect module If the double detect is damaged replace the dispenser 3 Power cycle or reset the Cash Dispenser Clear all errors and test the MiniMech with a test dispense to verify normal operation If the status clears place the Cash Dispenser in operation If these actions fail to clear the status replace the dispenser STATUS CODE 30h ERROR CODE 48 DEFINITION CAUSE Reject rate exceeded This status is generated when there are 8 rejects during the current dispense and is usually caused by atte
31. ode is indicated by a running light The light runs from left to right and then from right to left and then from left to right and so on This indication says everything is normal and no errors detected and the machine is ready for a new command Machine working When the MiniMech is working and busy it starts to toggle the light between the first and the second led with a frequency at about 1 Hz The machine doesn t accept any new command and a reply will be sent from the machine when the current work is ready Error detected Refer to Figure 7 29 If some kind of error is de tected in the machine an internal error code is set and then mapped into a adequate status code for the situ ation The status codes are described in chapter 5 But for more detailed information about a error situation the three LEDs are flashing the internal error code causing the status code from the machine The inter nal error code sequence on the LEDs are triggered by all three LEDs are lit in about 1 second Then are the number of tenth flashed on the first led and the num ber of ones flashed on the second led 7 49 MODEL 97XX INSTALLATION AND SERVICE MANUAL Example Internal error code 42 TRANSPORT START ERROR will give the result of 4 flashes with LED 1 and 2 flashes with LED2 NOTE The internal error code 42 will be mapped into X 2A Transport Error in the status byte in the reply to the host StatTus ERROR CODES RETURNED BY THE
32. or in reply from electronic jour nal RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 148 DEFINITION Write to electronic journal failed RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 149 DEFINITION Read from electronic journal failed RECOMMENDED ACTION See the recommended action for Error Code 144 7 29 MODEL 97XX INSTALLATION AND SERVICE MANUAL ERROR STATUS CODE 150 DEFINITION Status command to journal failed RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 151 DEFINITION Electronic journal full RECOMMENDED ACTION Install a new roll of paper in the Cash Dispenser and audit the journal by completing the Print Journal com mand After the journal is printed verify that all records where audited by performing the print Jour nal command again If the first print journal com mand was successful the print out will indicate NO JOURNAL RECORDS TO PRINT otherwise the journal may continue to print Reset the Cash Dis penser and clear the error If the problem persists re place the Electronic Journal ERROR STATUS CODE 152 DEFINITION Electronic journal corrupt RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 153 DEFINITION Electronic journal mode RECOMMENDED ACTION See the recommended action for Error Code 144 7 30 SECTION 7 TROUBLE
33. p erating correctly Clean the sensors a needed 2 Power cycle or resets the Cash Dispenser Clear all errors and test the MiniMech with a Test Dis pense If Test Dispense is normal and the status clears place the Cash Dispenser in service Oth erwise replace the dispenser STATUS CODE 24h ERROR CODE 36 DEFINITION CAUSE Mistracked note at exit This status arises when a note is detected by the exit sensor when it shouldn t have been It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked RECOMMENDED ACTIONS 1 Verify that the diverter moves freely and is not binding If the diverter has excessive binding or appears damaged replace the dispenser 2 Inspect the exit area to ensure nothing is blocking the exit sensor Clean and verify the operation of the exit sensor Replace the dispenser if the exit sensor is defective 3 Power cycle or resets the Cash Dispenser Clear all errors and test the MiniMech with a live trans action If the status clears place the Cash Dis penser in service Otherwise replace the dispenser 7 40 SECTION 7 TROUBLESHOOTING STATUS CODE 25h ERROR CODE 37 DEFINITION CAUSE Too long at exit This status is reported if the exit sensor is covered for a longer that allowed time for the current notes RECOMMENDED ACTIONS 1 Inspect the note transport and delivery throat make sure all belts are on track and there a
34. re no docu ments jammed in the transport or exit areas Place all belts on their rollers and gear clear the jammed documents 2 Power cycle or resets the Cash Dispenser clear all errors and test the MiniMech with a live trans action If the status does not repeat and the Cash Dispenser operates normally place the Cash Dis penser in service Otherwise replace the dispenser mechanism STATUS CODE 26h ERROR CODE 38 DEFINITION CAUSE Blocked exit This status appears if the exit sensor is covered or defective when the dispenser starts RECOMMENDED ACTIONS 1 Inspect the note transport and delivery throat make sure all belts are on track and there are no docu ments jammed in the transport or exit areas Place all belts on their rollers and gears clear the jammed documents 2 Ensure the exit sensor is clean and operating cor rectly 3 Power cycle or resets the Cash Dispenser clear all errors and test the MiniMech with a live trans action If the status clears place the Cash Dis penser in service If these actions have no effect replace the dispenser mechanism 7 41 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 2Ah ERROR CODE 42 DEFINITION CAUSE Transport error This status occurs when the trans port speed is lower or higher than expected It might be caused by a defective clock sensor faulty timing wheel faulty main motor or if there are notes jammed in the transport causing the transport to st
35. ror Code 144 ERROR STATUS CODE 163 DEFINITION Terminal did not answer Triton Connect error RECOMMENDED ACTION This error is not displayed at the Cash Dispenser This error is generated by the Triton Connect Host Com puter when a terminal does not respond to a telephone call from the Triton Connect Host Computer The Cash Dispenser may be turned OFF or the telephone line is shared with some other device that connects to the line before Cash Dispenser Additionally the Tri ton Connect feature may be disabled at the Cash Dis penser This problem may also be caused by a defec tive Modem Module 7 32 SECTION 7 TROUBLESHOOTING ERROR STATUS CODE 164 DEFINITION Terminal did not return call Triton Connect error RECOMMENDED ACTION This error is not displayed at the Cash Dispenser This error is generated by the Triton Connect Host Com puter when a terminal does not make a call to the Tri ton Connect Host Computer as requested Replace the Modem Module ERROR STATUS CODE 165 DEFINITION Electronic journal not present RECOMMENDED ACTION See the recommended action for Error Code 144 ERROR STATUS CODE 166 DEFINITION Bad dispense RECOMMENDED ACTION Open the Security Cabinet and inspect the cash dis penser for broken parts Replace the dispenser if it is broken Check for and clear any foreign matter the note path Reset the Cash Dispenser Replace the dispenser if the error persists STATUS COD
36. s returns clean the sensors on the Note Qualifier and RESET the system Ifthe prob lem still exists replace the Note Qualifier STATUS CODE J ERROR CODE 326 4Ah DEFINITION CAUSE Note Feed Sensor Failure This status is generated when a sensor error occurs in a Note Feeder or when there is a note jammed in the Note Feeder exit sensor RECOMMENDED ACTIONS Check to ensure there are no notes jammed at the Note Feeder exit sensor Check the calibration value for the Pressure Empty and Exit sensors If any is out of its calibration limits clean all sensors and attempt to do a transaction If the status reoccurs replace the Note Feeder module 7 62 SECTION 7 TROUBLESHOOTING STATUS CODE M ERROR CODE 329 4Dh DEFINITION CAUSE Notes in Delivery Throat An attempt to feed or dis pense notes when the bundle is still in the opening will generate this status This status is also reported if a REJECT command is requested when there are notes in the throat RECOMMENDED ACTIONS Remove the bundle blocking the throat opening RE SET the system and retry the transaction If the error repeats use the Reject Channel Status Function to verify that all sensors in the Bundle Carriage Unit and the Bundle Output Unit are working Ifa sensor does not respond correctly clean all sensors and retry the transaction If the error repeats replace the faulty module STATUS CODE N ERROR CODE 330 4Eh D
37. s when the bundle reject is above 250 notes and the single reject is above 50 STATUS CODE E ERROR CODE 321 45h DEFINITION CAUSE Cassette Data Corrupted This status is generated is there is a checksum error in the data stored in the Note Cassette RECOMMENDED ACTIONS Reprogram the Cassette If reprogramming the cas sette does not correct the problem replace the cas sette STATUS CODE F ERROR CODE 322 46h DEFINITION CAUSE Main Motor Failure This failure occurs when the main motor fails to reach normal speed with in a speci fied time or if there are several pulses missing from the transport clock wheel timing wheel in one trans action This status generates a LOCKOUT condition RECOMMENDED ACTIONS RESET the system If the RESET command indi cates successful execution operation can resume from the point where the problem occurred If the problem reoccurs replace the Note Qualifier Unit STATUS CODE P ERROR CODE 325 49h 7 61 MODEL 97XX INSTALLATION AND SERVICE MANUAL DEFINITION CAUSE Note Qualifier Faulty This status is generated when the double detect sensors in the Note Qualifier can not be calibrated or when the gain value cannot be adjusted when learning a new notes RECOMMENDED ACTIONS RESET the system If the response to the RESET command indicated successful execution operation can be resumed from the point at where the problem occurred If the statu
38. ser and clear the error If the error persists replace the dispensing Mechanism STATUS CODE 7Eh ERROR CODE 126 DEFINITION CAUSE Diverter moved to reject position during dispense RECOMMENDED ACTIONS To Be Determined 7 54 SECTION 7 TROUBLESHOOTING StTaTUS ERROR CODES RETURNED By THE 9740 50 Dis PENSING MECHANISM DESCRIPTION OF THE STATUS CODES The information contained in the following pages de scribes each of the status codes that may appear in the Reply Message from dispenser controller to the PC running the test software Each status code are identified by its mnemonic name its equivalent ASCII character equivalent error code and type Each status code is described in the natural sequence of its ASCII value number STATUS CODE 0 ERROR CODE 300 30h DEFINITION CAUSE Successful Command The dispenser sends this sta tus when the command has been successfully ex ecuted RECOMMENDED ACTIONS None required STATUS CODE 1 ERROR CODE 301 31h DEFINITION CAUSE Low Level in Cassette This status is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level indicating the low level sensor in the Note Cassette has been acti vated This occurs when there is a stack of notes in the cassette that is approximately 25 35 mm notes thick RECOMMENDED ACTIONS Remove and fill the affected cassette using normal procedures Refilling may
39. ssage To Resend This status appears at the RESEND LAST MESSAGE command when there is no command previously executed and consequently there is no response message to send This status may indicate a power loss firmware restart has occurred at the dispenser controller and no information could be retrieved RECOMMENDED ACTIONS N A STATUS CODE h ERROR CODE 356 68h DEFINITION CAUSE Error in Note Transport This status will be gener ated when the following conditions occur 1 When the note is stuck in the Note Transport sen sor 2 When the note is stuck in between the Note Trans port sensor and the Throat RECOMMENDED ACTIONS Inspect the Note Transport sensor for blockage Ifthe sensor is blocked remove the blockage Clean sensor if needed Run the Purge command from the Diag nostic menu Reset the error code If the status con tinues replace the faulty module 7 67 MODEL 97XX INSTALLATION AND SERVICE MANUAL MISCELLANEOUS ERROR CODES The following paragraphs list miscellaneous error codes not included in the Terminal and Dispenser er ror code listings It is recommended that troubleshoot ing of these error conditions be coordinated through Triton Systems Technical Support ERROR STATUS CODE 1 DEFINITION Time out POSSIBLE CAUSE 1 Request has been sent Time out Waiting for re sponse or carrier was dropped No characters were received Time out is typically 60 seconds 2 Request has bee
40. tatus replace the dispenser 7 48 STATUS DEFINITION 0 NO_ERROR 10 OPERATION TIMEOUT 11 TO MANY NOTES REQUEST 19 FEED_SENS_ERROR 20 FEED ERROR 21 TO_MANY_ REJECTS 30 NOTE_STUCK_IN_FEED 31 NOTE STUCK IN DDA 32 NOTE STUCK IN DDB 33 NOTE STUCK IN TRT 40 TRANSP IDLE ERROR 41 TRANSP PREPARE ERROR 42 TRANSP START ERROR 43 TRANSP RUNNING ERROR 44 TRANSP _STOP ERROR 55 NOT REACHED DD 57 NOT REACHED TRT 60 UNEXPECTED DDA NOTE 61 UNEXPECTED DDB NOTE 62 UNEXPECTED TRT NOTE 70 FEED QUE OVERFLOW 71 DD QUE OVERFLOW 72 DIV QUE OVERFLOW 73 TRT_QUE OVERFLOW 74 REJ_ QUE OVERFLOW 80 UNABLE_TO_CALIBR_DDA 81 UNABLE TO CALIBR DDB 94 TOO MANY _ NOTES DELIVERED 96 TRT_BLOCKED 99 NVRAM_ERROR Figure 7 29 Interpreting MiniMech Status LEDs SECTION 7 TROUBLESHOOTING INTERPRETING THE MInIMEcH Status LEDS There are five different modes in the MiniMech which are shown by the three LEDs on the MMC 010 ma chine controller They are First double detect calibration All three LEDs are lit constantly during the first sec onds during machine boot The machine will receive and acknowledge a command immediately during this mode But the command will not be executed until the calibration is ready Learning note mode All three LEDs are flashing together in parallel at a frequency at about 3 Hz The machine waits for a dis pense one note command to start the Learning note sequence Machine in idle mode waiting for new command This m
41. th the power on to provide the proper sequence to reset the internal reject counters 7 64 SECTION 7 TROUBLESHOOTING STATUS CODE W ERROR CODE 339 57h DEFINITION CAUSE Error in Throat This status occurs when an error oc curs in the delivery transport path The Status is set during both the Delivery and Retract Reject cycles when note transport problem occurs with notes in the Delivery Throat RECOMMENDED ACTIONS Ensure all cables between the BCU BOU and other units are securely fastened to their termination points Check the operation of all sensors in the Bundle Car riage Unit and the Bundle Output Unit Make sure the BCU is properly installed and tracking correctly STATUS CODE ERROR CODE 343 5Bh DEFINITION CAUSE Sensor Error or Sensor Covered This error is pro duced when a sensor in the Stacker Presenter Mod ule Note Diverter Unit or the Note Stacker Units does not work properly during an internal self test preced ing the movement commands RECOMMENDED ACTIONS Ensure that each cable is securely fastened to its ter mination point Access the STATUS functions to de termine which module is reporting a faulty sensor Once the faulty sensor is found clean the sensor and try to return the system to service If the status reoc curs replace the module that contains the faulty sen sor 7 65 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE ERROR CODE 348 60h
42. that identified the specific reason the terminal is Out of Service The following paragraphs provide a description of the Error Codes associated with the Model 97XX Cash Dispensers their definitions and recommended actions that can be taken to correct the cause Out Of Service condition The following Error Conditions apply to all 97XX Cash Dispensers except where noted ERROR STATUS CODE 128 DEFINITION Error in reply from the dispenser mechanism RECOMMENDED ACTION Verify that the power supply is operating and the DC voltages are being supplied to the dispenser are cor rect Verify that the cables from the Backplane to the Elec tronic Journal and the Electronic Journal to the Dis pensing Mechanism are securely seated to the con 7 23 MODEL 97XX INSTALLATION AND SERVICE MANUAL nectors at both ends of each cable If the power supply output are acceptable and the cables appear in good condition then the most prob able cause of the Error Code 128 is either the 1 Main Board Assembly 2 Backplane Assembly 3 Elec tronic Journal 4 Backplane Assembly to Electronic Journal Cable Assembly 5 Electronic Journal to Dis penser Cable Assembly or 6 Dispenser Mechanism ERROR STATUS CODE 129 DEFINITION No response from the dispenser mechanism RECOMMENDED ACTION See the recommended action for Error Code 128 ERROR STATUS CODE 130 DEFINITION Command not acknowledged by the dispenser mechanism
43. xadecimal equivalent is the same error code that appears in the first set of numbers returned by the Status command as covered under the topic Status earlier in this section 7 38 SECTION 7 TROUBLESHOOTING StTaTuS ERROR Copes RETURNED By THE MopeL 9700 AND 9710 Dasu DISPENSERS STATUS CODE 20h ERROR CODE 32 DEFINITION CAUSE Good operation RECOMMENDED ACTIONS No action required STATUS CODE 21h STATUS CODE 33 DEFINITION CAUSE Feed Failure This error is usually associated with an empty Note Tray or currency that is in UNFIT condi tion RECOMMENDED ACTIONS 1 Refill the cassette as needed 2 Inspect the cassette and feed path for notes that are stuck together or jammed If no jam is lo cated remove the first note from the cassette Purge the dispenser Do a Test Dispense If the Test Dispense is completed normally and the re turn codes are correct clear all errors and place the Cash Dispenser in operation 3 Ifthe currency is in fit condition and the error con ditions persists consider replacing the Note Tray or the dispenser mechanism 7 39 MODEL 97XX INSTALLATION AND SERVICE MANUAL STATUS CODE 23h ERROR CODE 35 DEFINITION CAUSE Mistracked note at double detect This status occurs when a note arrives at the double detect without be ing seen by the feed sensor RECOMMENDED ACTIONS 1 Inspected both the feed sensor and the double de tect sensor to ensure they are not blocked and o

Triton 9700 Error Codes

Contents

Download Pdf Manuals

Related Search

Related Contents