Dell P01S System information
Contents
1. Control Panel gt Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen Other software problems Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Back up your files immediately 1 Use a virus scanning program to check the hard drive Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer This service is free and can be customized for content format and how frequently you receive notifications To register for the Dell Technical Update service go to support dell com technicalupdate Back to Contents Page2. The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation No boot device available The computer cannot find the hard drive If the hard drive is your boot device ensure that it is partitioned as a boot device No boot sector on hard drive The operating system may be corrupted Contact Dell see Contacting Dell No timer tick interrupt A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics Not enough memory or resources Exit some programs and try again You have too many programs open Close all windows and open the program that you want to use Operating system not found If the problem persists contact Dell see Contacting Dell Optional ROM bad checksum The optional ROM has failed Contact Dell see Contacting Dell A required DLL file was not found The program that you are trying to open is missing an essential file Try to repair the program If this does not solve your problem remove and then reinstall the program 1 Click the Windows Vista start button Control Panel Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation fo
3. Click Finish to restart the computer Using the Operating System Disc Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback See Returning to a Previous Device Driver Version If Device Driver Rollback does not resolve the problem use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows System Restore CAUTI ON Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the Dell Operating System disc and the Dell Drivers and Utilities disc NOTE The Dell Drivers and Utilities disc contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities disc to load any required drivers Depending on the region from which you ordered your computer or whether you requested the disc the Dell Drivers and Utilities disc and Dell Operating System disc may not ship with your computer Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other softw
4. click the file and click Run as Administrator to update the BIOS Flashing the BIOS From a CD K NOTE Your computer does not have an optical drive You need to connect an external optical drive to flash the BIOS from a CD Ensure that the AC adapter is plugged in NOTE If you use a BIOS upgrade CD to flash the BIOS set up the computer to boot from a CD before inserting the Insert the BIOS upgrade CD in the external optical drive and restart the computer Follow the instructions that appear on the screen The computer continues to boot and updates the new BIOS Wh computer will automatically reboot Press lt F2 gt during POST to enter the system setup program Select the Exit menu Select Load Setup Defaults to reset the computer defaults Remove the BIOS upgrade CD from the drive CD en the flash update is complete the 7 Select Exit Saving Changes to save configuration changes 8 The BIOS upgrade finishes and the computer restarts automatically NOTE An error message is displayed if you do not have enough privileges to install the BIOS update You need to be logged in as Administrator or right click the file and click Run as Administrator to update the BIOS Back to Contents Page Back to Contents Page Getting Help Adamo by Dell Service Manual Obtaining Assistance Product Information Returning Items for Warranty Repair or Credit Locating the Service Tag and Express Service Code
5. Before You Call Contacting Dell Obtaining Assistance If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Troubleshooting Tips for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostics Checklist 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell K NOTE Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel For instructions on using the Dell Support see Technical Support and Customer Service K NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your quest
6. Dell Diagnostics see Dell Diagnostics Extended memory size has changed The amount of memory recorded in nonvolatile memory NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell see Contacting Dell The file being copied is too large for the destination drive The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk A filename cannot contain any of the following characters lt gt Do not use these characters in filenames Gate A20 failure A memory module may be loose Run Dell Diagnostics see Dell Diagnostics If the problem persists Contact Dell see Contacting Dell General failure The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action Hard disk drive configuration error The computer cannot identify the drive type Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics Hard disk drive controller failure 0 The hard drive does not respond to commands from the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics Hard disk drive failure The hard drive does not respond to commands from the computer Run the Hard Disk Drive tes
7. Software Problems A CAUTI ON Before you begin any of the procedures in this section follow the safety information that shipped with your computer The computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet The computer stops responding or a solid blue screen appears A CAUTI ON You may lose data if you are unable to perform an operating system shutdown Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously to access the Task Manager and click the Applications tab 2 Click to select the program that is no longer responding and click End Task A program crashes repeatedly K NOTE Most software includes installation instructions in its documentation or on a CD or DVD Check the software documentation Try to repair the program If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start
8. System Restore see Restoring Your Operating System to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities Disc K NOTE Your computer does not have an optical drive You need to connect an external optical drive to use the Drivers and Utilities disc If using Device Driver Rollback or System Restore see Restoring Your Operating System does not resolve the problem reinstall the driver from your Drivers and Utilities disc 1 With the Windows desktop displayed insert your Drivers and Utilities disc If this is your first time to use the Drivers and Utilities disc go to step 2 If not go to step 5 2 When the Drivers and Utilities disc installation program starts follow the prompts on the screen NOTE In most cases the Drivers and Utilities program starts running automatically If it does not start Windows Explorer click your disc drive directory to display the disc contents and then double click the autorcd exe file 3 When the InstallShield Wizard Complete window appears remove the Drivers and Utilities disc and click Finish to restart the computer 4 When you see the Windows desktop reinsert the Drivers and Utilities disc 5 At the Welcome Dell System Owner screen click Next A message appears stating that the Drivers and Utilities disc is detecting hardware in your computer The drivers that are used by your computer are automatically dis
9. long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop and then shut down your computer and try again 4 If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media 5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and follow the instructions on the screen Starting the Dell Diagnostics From the Dell Drivers and Utilities Disc GZ NOTE Your computer does not have an optical drive You need to connect an external optical drive to use the Drivers and Utilities disc 1 Insert the Drivers and Utilities disc 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 2 NOTE The next steps change the boot sequence for one time only On the next start up the computer starts according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press lt Enter gt 4 Select the Boot from CD ROM option from the menu that appears and press lt Enter gt 5 Type 1 to start the CD menu and press lt Enter gt to proceed 6 Select Run the 32 Bit Dell Diagnostics from the n
10. program allows you to configure user selectable options in the BIOS such as date and time or system password See Viewing System Settings With the System Setup Program for more information Viewing the BIOS Settings 1 Click the Start button and select All Programs 2 Click Accessories System Tools System Information 3 Locate the BIOS Version Date item in System Summary The BIOS Version Date item displays the BIOS version and date Back to Contents Page Back to Contents Page Troubleshooting Adamo by Dell Service Manual Troubleshooting Tips Error Messages If the message is not listed see the documentation for the operating system or the program that was running when the message appeared Auxiliary device failure The touch pad or external mouse may be faulty For an external mouse check the cable connection If the problem persists contact Dell see Contacting Dell Cache disabled due to failure The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell Data error The hard drive cannot read the data Contact Dell see Contacting Dell Decreasing available memory One or more memory modules may be faulty or improperly seated Run Dell Diagnostics see Dell Diagnostics If the problem persists Contact Dell see Contacting Dell Disk C failed initialization The hard drive failed initialization Run the hard drive tests in the
11. save the changes and exit the system setup program Changing the Boot Sequence for the Current Boot You can use this setting to boot your system from your preferred device only for the current boot The system reverts to the original boot sequence the next time you restart your computer 1 Shut down the computer through the Start menu 2 Turn on the computer When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop then shut down your computer and try again 3 When the boot device list appears highlight the device from which you want to boot and press lt Enter gt The computer boots to the selected device Changing the Boot Sequence to a USB Device 1 Connect the USB device to a USB port 2 Turn on or restart your computer 3 When F2 Setup F12 Boot Menu appears in the bottom corner of the screen press lt F12 gt 7 NOTE If you wait too long and the operating system logo appears continue to wait until you see the Windows desktop then shut down your computer and try again 4 The Boot Menu appears listing all available boot devices 5 Use the arrow keys to select the appropriate device for the current boot only K NOTE To boot to a USB device the device must be bootable To ensure that a device is bootable check the device documentation Changing the BIOS Settings The system setup
12. sequence or boot order tells the computer where to look to find the software needed to start the operating system You can control the boot sequence and enable disable devices using the Boot page of the system setup program The Boot page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following Hard Drive USB Storage CD DVD CD RW Drive 1 Removable Devices 1 Network During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its order in the list 1 Enter the system setup program 2 Press the left and right arrow keys to highlight the Boot tab 3 Press the up and down arrow keys to highlight the Boot Device Property and then press lt Enter gt 4 Press the up and down arrow keys to select the boot device you want to change and then press lt Shift 1 gt to enable or disable a device or lt gt to move the device up in the list or lt gt to move the device down in the list 5 Press lt F10 gt and then press lt Enter gt to exit the system setup program and resume the boot process Boot sequence changes take effect as soon as you
13. the Hard Drive Flashing the BIOS From a CD The BIOS is a utility that serves as an interface between the computer hardware and the operating system You may require to flash the BIOS when an update is available Flashing the BIOS From the Hard Drive 1 NOTE It is recommended that you review specifics about the BIOS update to determine if it applies to your system impact only certain configurations or provide new features that may may not apply to your computer Ensure that the AC adapter is plugged in and a network cable is attached Turn on the computer Locate the latest BIOS update file for your computer at support dell com Click Download Now to download the file If the Export Compliance Disclaimer window appears click Yes Accept this Agreement The File Download window appears Click Save this program to disk and then click OK The Save In window appears Click the down arrow to view the Save In menu select Desktop and then click Save The file downloads to your desktop Click Close when the Download Complete window appears The file icon appears on your desktop and is titled the same as the downloaded BIOS update file Double click the file icon on the desktop and follow the instructions on the screen Some updates contain changes that NOTE An error message is displayed if you do not have enough privileges to install the BIOS update You need to be logged in as Administrator or right
14. the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostics Checklist Name Date Address Phone number Service Tag Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Cl
15. the original or equivalent packing materials 74 NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C 0 D packages are not accepted K NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Locating the Service Tag and Express Service Code The Service Tag and Express Service Code are required when you contact Dell for assistance These details help Dell s automated support telephone system direct your calls more efficiently You can identify the Service Tag and Express Service Code in the following ways The service tag and express service code are etched on the back of the computer below the USB ports The service tag is listed in the security menu of the system setup program For information on accessing the system setup program see Entering the System Setup Program Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Remember to fill out the Diagnostics Checklist see Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at
16. Adamo by Dell Service Manual Inserting a SIM Card Flashing the BIOS System Setup Troubleshooting Getting Help Reinstalling Software Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTI ON A CAUTI ON indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and Dell Adamo are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model P01S March 2009 Rev A00 Back to Contents Page Flashing the BIOS Adamo by Dell Service Manual Flashing the BIOS From
17. are 1 Save and close any open files and exit any open programs 2 Insert the Operating System disc 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press lt F12 gt immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 5 When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt 6 Press any key to Boot from CD ROM and follow the instructions on the screen to complete the installation Back to Contents Page Back to Contents Page System Setup Adamo by Dell Service Manual o Viewing System Settings With the System Setup Program Changing the BIOS Settings Viewing System Settings With the System Setup Program Your operating system may override some of the options that you set through the system setup program Use the system setup program to 1 Set or change user selectable options such as your password Verify information about your computer s current configuration such as the amount of system memory Run the system setup program to become familiar with your system configuration information and optional settings Writ
18. e Hardware Troubleshooter 1 Click the Windows Vista Start button and click Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Dell Diagnostics Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems see Lockups and Software Problems and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin K NOTE The Dell Diagnostics works only on Dell computers K NOTE The Dell Drivers and Utilities disc is optional and may not ship with your computer Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities disc Starting the Dell Diagnostics From Your Hard Drive K NOTE If your computer cannot display a screen image see Contacting Dell 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the start menu and press lt Enter gt 4 NOTE If you wait too
19. e down the information for future reference NOTE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup program settings Certain changes might make your computer work incorrectly Entering the System Setup Program 1 Turn on or restart your computer 2 When the DELL logo appears press lt F2 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again Working With Options on the System Setup Program Screen K NOTE To learn more about a specific item on a system setup program screen highlight the item and see the Help area on the screen On each screen the system setup options are listed at the left To the right of each option is the setting or value for that option You cannot change options or values that are grayed because they are determined by the computer The right pane of the screen displays help information for the currently highlighted option System setup key functions are listed across the bottom of the screen The system setup screens display the current setup information and settings for your computer such as System configuration Boot order Boot start up configuration Basic device configuration settings 1 System security and hard drive password settings Changing the Boot Sequence The boot
20. ick Contact Us on the left side of the page and select the appropriate service or support link based on your need 3 Choose the method of contacting Dell that is convenient for you Back to Contents Page Back to Contents Page Inserting a SIM Card Adamo by Dell Service Manual CAUTION Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty K NOTE Subscriber Identity Module SIM cards identify users uniquely through an International Mobile Subscriber Identity K NOTE Ensure that you do not scratch the computer while inserting an object to release the SIM tray 1 Insert a needle paper clip or a long thumb tack into the hole on the SIM tray Press firmly and push it straight in until the tray pops out A CAUTI ON The SIM tray is fragile Handle it with care to avoid damaging it 2 Turn over the SIM tray 3 Align the angled corner of the SIM card with the angled corner in the tray and place the card If the card does not fit in the tray easily check to ensure that you have aligned the corner on the card with the corner on the tray 4 Turn over the SIM tray and replace it into the slot SiMtray Back to Contents Page Back to Contents Page Reinstalling Software Adamo by Dell Service Manual Drivers Restoring Your Operating System Drivers If you experience a problem with a
21. ions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call and then see the contact information for your region or go to support dell com Online Services You can learn about Dell products and services at the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Anonymous file transfer protocol FTP ftp dell com log in as user anonymous and use your e mail address as your password Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and repor
22. is blinking white The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is blinking amber The computer is receiving electrical power a device might be malfunctioning or incorrectly installed Contact Dell see Contacting Dell If the power light is steady amber There is a power problem a device may be malfunctioning or incorrectly installed Contact Dell see Contacting Dell Eliminate interference Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Memory Problems Before you begin any of the procedures in this section follow the safety information that shipped with your computer If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements 1 Run the Dell Diagnostics see Dell Diagnostics If you experience other memory problems Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see the documentation that shipped with your computer Run the Dell Diagnostics see Dell Diagnostics Lockups and
23. ny device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities Reinstalling Drivers and Utilities CAUTION The Dell Support website at support dell com and your Drivers and Utilities disc provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work as expected Returning to a Previous Device Driver Version 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Right click the device for which the new driver was installed and click Properties 4 Click the Drivers tab gt Roll Back Driver If Device Driver Rollback does not resolve the problem then use
24. options Timer chip counter 2 failed A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics Unexpected interrupt in protected mode The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics x is not accessible The device is not ready Insert a disk into the drive and try again Warning Battery is critically low The battery is running out of charge Connect the computer to an electrical outlet otherwise activate hibernate mode or shut down the computer System Messages NOTE If the message you received is not listed in the table see the documentation for either the operating system or the program that was running when the message appeared Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the start routine three consecutive times for the same error see Contacting Dell for assistance CMOS checksum error Possible system board failure or RTC battery low Contact Dell see Contacting Dell CPU fan failure Processor fan failure Contact Dell see Contacting Dell Hard disk drive failure Possible hard drive failure during hard dri
25. pe System Restore and press lt Enter gt GZ NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore see Undoing the Last System Restore Undoing the Last System Restore 1 2 3 CAUTI ON Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Click Start In the Start Search box type System Restore and press lt Enter gt Click Undo my last restoration and click Next Using Dell Factory Image Restore K CAUTI ON Dell Factory I mage Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using these options Use Dell Factory I mage Restore only if System Restore did not resolve your operating system problem NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore Windows Vista only as the last method to restore your operating system These options restore your hard drive to the operating state it was in
26. played in the My Drivers The ResourceCD has identified these components in your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Double click the type of device for which you are installing the driver for example Audio or Video 4 Double click the name of the device for which you are installing the driver 5 Click the Driver tab Update Driver Browse my computer for driver software 6 Click Browse and browse to the location to which you previously copied the driver files 7 When the name of the appropriate driver appears click the name of the driver gt OK Next 8 Click Finish and restart your computer Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring you
27. r installation instructions Sector not found The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start gt Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard drive Seek error The operating system cannot find a specific track on the hard drive Shutdown failure A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics Time of day clock lost power System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the program If the message reappears contact Dell see Contacting Dell Time of day clock stopped The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell see Contacting Dell Time of day not set please run the System Setup program The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time
28. r operating system and preserving data files Dell Factory Image Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received the Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible A CAUTI ON Make regular backups of your data files System Restore does not monitor your data files or recover them NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Starting System Restore 1 Click Start 2 Inthe Start Search box ty
29. t on your order For the telephone number to call for your region see Contacting Dell Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call For the telephone number to call for your region see Contacting Dell Product I nformation If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box 7 NOTE For the telephone number to call for your region see Contacting Dell Include a copy of the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 4 Pack the equipment to be returned in
30. ts in the Dell Diagnostics see Dell Diagnostics Hard disk drive read failure The hard drive may be defective Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics Insert bootable media The operating system is trying to boot to nonbootable media Insert bootable media Invalid configuration information please run System Setup Program The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program Keyboard clock line failure For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics Keyboard controller failure For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics Keyboard data line failure For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics Keyboard stuck key failure For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see Dell Diagnostics Memory allocation error
31. umbered list If multiple versions are listed select the version that is appropriate for your computer 7 When the Dell Diagnostics Main Menu appears select the test that you want to run and follow the instructions on the screen Troubleshooting Tips Follow these tips when troubleshooting your computer If a device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help support personnel to diagnose and fix the problem s If an error message occurs in a program see the program documentation K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Power Problems Before you begin any of the procedures in this section follow the safety information that shipped with your computer If the power light is off The computer is either turned off or is not receiving power 1 Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp If the power light
32. ve POST Check cables swap hard disks or see Contacting Dell for assistance Hard disk drive read failure Possible hard drive failure during hard drive start test see Contacting Dell for assistance Keyboard failure Keyboard failure or keyboard cable loose Contact Dell see Contacting Dell No boot device available No bootable partition on hard drive or the hard drive cable is loose or no bootable device exists If the hard drive is your boot device ensure that the drive is partitioned as a boot device Enter system setup and ensure that the boot sequence information is correct No timer tick interrupt A chip on the system board might be malfunctioning or system board failure see Contacting Dell for assistance USB over current error Disconnect the USB device Use external power source for the USB device NOTICE Hard Drive SELF MONI TORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard drive failure This feature can be enabled or disabled in BIOS setup Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start th
33. when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore Dell Factory I mage Restore 1 Turn on the computer When the Dell logo appears press lt F8 gt several times to access the Vista Advanced Boot Options Window Select Repair Your Computer The System Recovery Options window appears Select a keyboard layout and click Next To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK Click Dell Factory I mage Restore K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory I mage Restore A On the Dell Factory Image Restore welcome screen click Next The Confirm Data Deletion screen appears CAUTI ON If you do not want to proceed with Factory I mage Restore click Cancel Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take 5 or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition
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