IBM Electronic Services : mode d`emploi
Contents
1. oe a Ww amp amp Reload Home Search Netscape Print Security Shop Y x Sta Back Poritena Home Products amp services Support amp downloads My account RE CE On Soumission d incidents Chniques Select a country France eH CIE Ue This web page is currently tailored for countries listed above We are adding countries and services rapidly so please check back often iSeries et AS O0 avec O8s400 E p eries et RGO avec ATK Point Service RS 600 9 mao zSeries et ES 90 avec JOS 2hvM O 5 390 Wil Tivoli support Acc s depuis la page de navigation t About IEM Privacy Legal Contact hitp www ibm com support electronic er Document Done Fe Support Line usage and defect Netscape File Edit View Go Communicator Help 2 424 a yest O Back Eoma Reload Home Search Netscape Frint Security Shop Stop F 167 Bookmarks FA Location http techeuppot services br com server ats slprob ki Gal what s Related Home Products amp services Support amp downloads My account Sign in required ET E Sign in check failed This service requires you to sign in Choice Sign in Ifyou need userid you can obtain one here Registration is free and immediate ou can read more aboutthis Service by going back to the list of links and selecting the info link next to the service link Vous devez vous identifier EE2. update test gt et ou demander sa Fermeture Change Severity Mote that higher priorities may necessitate more committment on your part In highly critical situations you may be r available 24 hours a day to help us in the problem determination Severity 3 Does not critically impact product operation Severity 2 Severely restricts product operation center at UPPORT_PHONE Severity 3 Does not critically impact product operation Severity 4 Causes litte impactto product operation MEW Contact Phone Number MEW Contact Email address Po Po MEV Alternate Phone Number MEV Brief Description Pod PO MEW Fax Murber pe Just Updating Updating and Requesting Close Feset er M Document Done Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP
3. 09 04 Open El SEC Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP ye Do not bookmark PHR view update Netscape File Edt View Go Communicator Help a A a n st fus i Back Fornverd Reload Home Search Netscape Print Security Shop Stop H SET Bookmarks A Location http techsupport services bm com server aix probbrowse ka Gl What s Related Status Open Contact Name pointservice Contact Phone Number 0102030405 Alternate Phone Number 33 92115830 Vous pouvez Last Updated 01109710 ES imprimer ou lire Severity 3 Created 0109M 0 le contenu du dossier Branch 41 Country OK Customer Number 0999494 APAR Number PMR Content Display only Do Mot Updates view Frintable Copy To search through the PMR view the printable copy and use your browser s search facility Note All times are Universal Time GMT R IZSERY LE2H WFEAIE P353 01 09 10 15 33 CE wee RS 6000 SUPPORT LINE ENTITLED RiS2s3L4 Electronic creation by customer jpceravea ttt Please contact customer by EMAIL at ar Se Document Done Do not bookmark PMR view update Netscape File Edit View Go Communicator Help i 4 a2 dd 8 2 Back Reload Home Search Netscape Print Security Shop Vous uvez i w Bookmarks 4 Location http techeupport services bm comserver as probbrowse e e PRE Mettre jour le dossier
4. D your contract Please select a product product group The following products are av Als V3 2 Operating System AIX 4 1 Operating System AIX V4 2 Operating System ALK 4 5 Operating System Backup amp Availablility er SD Document Done toires des USA il est vivement recommand de d crire votre incident en anglais Do not bookmark Problem Creation Netscape File Edit View Go Communicator Help Back Eoma Reload Home Search Netscape Print Security Shop Stop H 167 Bookmarks A Location hitp rtechsupport services bm com server ais probcreate ka Gal what s Related FEES Set the initial severity of the problem you are having This will help us prioritize this problem Mote that higher priorities may necessitate more committment on your part In highly critical situations you may be required to be available 24 hours a day to help us in the problem determination Severity 3 Does not critically impact product operation To create Severity 1 items call the support center at URPORT_ PHONE Would you prefer to be contacted electronically or by phone Please setthe preferred response method Ye will take your preference into consideration but we reserve the option to contact you via any means specified in the list Electronically This web service will allow you to create or update a PMR at anytime IBM will respond under the terms and conditions of your support contract Ifyou do not have a 24x
5. Document Done Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP 2 Sign in Server Support Netscape File Edit View Go Communicator Help lt 3 a wW Back Forward Reload Home Search Netscape Print Security Shop Sine if 1 Bookmarks Location https techeupport services ibm com server login Gal What s Related Home Products amp services Support amp downloads My account E i TO Select a country nuns IBM Server Support r j kes drivers updates Sign fre up 9 server pls i i A inscriptions alerts have an IBM common registration userid Netfinity NUM A Q AS 400 rums users RS 6000 RS 6000 SP 5 390 vice requests Password pblem reporting Continue Access more technical support resources formance tuning e Use 9 preconfigured views to limit the number of TE resources per page stallati tup lucation certification mice oiea yn out La premi re tape consiste cr er un IBM Common Registration userid ae note cet utilisateur sera commun toutes les plates formes iSeries pSeries zSeries et xSeries on planning migrating to the new common userids As more sites migrate you will need to HEDL TELC A E ET IT Li m EL F This site uses IBM common registration userids More and more IBM web sites are Ra Inscription Netscape File Edit
6. 7 contract and you are submitting your input near the end ofthe business day or later you should expect a response during the morning of the next business day Note Sometimes the nature of a problem will require several sets of correspondence to adequately define the problem This may extend the problem determination ti case please consider using the voice options availabl D finissez la priorit et oF le mode de r ponse du support contact when submitting this issue Submit term About IBM Privacy ET ET Contact 99 puis Submit Item E Document Done Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP Fe Do not bookmark PMR create update Netscape File Edit View Go Communicator Help Back Forward Reload Home search Netscape Print Security shop stop S wt T Bookmarks Location http techsupport services bm comserverarm probexecute k Gal what s Related EEE gt Select a country reference PMR 05275 ouverture dossier Status Contact Name Contact Phone Number Alternate Phone Number Last Updated severity Created Branch Country Customer Number APAR Number EE Document Done PMR Create PMR Search Please wait while we create your problem record If this is the final message you see on this page this most likely means there were internal network problems and the create process has timed out In t
7. IBM Electronic Services mode d emplol Audrey LEJA http www ibm com support electronic Introduction Ca article a pour but de vous faire d couvrir et de vous familiariser avec notre portail Internet IBM Electronic Services Avec ce site vous allez avoir la possibilit de Interroger de mani re personnalis e les bases de donn es IBM PTE APAR PSP FAQ Soumettre de nouveaux probl mes logiciels ou poser des questions au Point Service RS 6000 Suivre le traitement des incidents en ligne T l charger des correctifs Commander sur le support de votre choix les derniers niveaux de maintenance et les correctifs Consulter les diverses offres de services IBM La soumission d incident par electronique pr sente de nombreux avantages O O O Elle vous offre une plus grande souplesse d utilisation et vous permet de gagner du temps Lors de la soumission vous d crivez vous m me le probl me et vous pouvez inclure des exemples et les messages d erreur Enfin vous allez pouvoir suivre vos incidents visualiser leur contenu et les mettre jour en ajoutant des commentaires Voici en quelques copies d cran non exhaustives les diff rentes tapes pour cr er suivre et mettre jour un incident Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP Creation de votre user id Navigation page Netscape File Edit View Go Communicator Help
8. Netscape File Edit View Go Communicator Help ao a tw t Back Forward Reload Home Search Netscape Frint Security Shop ai a 67 Bookmarks A Location http techsupport services bm com semer aix slprob Gal what s Related Home Products amp services Support amp downloads My account a a E a Support Line Usage and defect Ask a technical question or work with current problem management reports already created by your company representatives Read or update any items including those created by others in your company or organization Note We have been experiencing intermittent network failures which may cause RETAIN errors lf you see these errors please oe options of your support contract to work with your PHARES Subscriptions alerts Submit a PMR Farums Create a new problem management report You willbe asked to provide detailed recreation scenarios Detailed information is highly recommended The product specialist assigned to you can provide faster resolution when provided with pertinent details Read or update PMRS View the latest Updates to your compa product specialist Pour soumettre un incident cliquez sur Submit a PMR er Ab Document Done File Edit View Go Communicator Help i a ww d GF Back Eoma Reload Home Search Netscape Print Security Shop Stop gal What s Related Home Products amp services Support amp down
9. View Go Communicator Help LS gt 4 a wt A amp Back Forward Reload Home Search Netscape Print Security Shop Stap a 21 Bookmarks nA Location gtappnamne CASelfAegtnoret ttS essionID 0971 8335251 000134654000001 467 3kslang FA FR Gal what s Related PRET a Inscription IBM Registration G n ralit s Inscription Modification du profil Modification du mot de a oe 1 eee Les zones identifi es par un ast risque doivent tre compl t es Les Re facultatives Si vous ne souhaitez pas nous communiquer les informatio Choisissez LOS sur le bouton Pr c dent dans votre navigateur pour revenir la page pr cc 7 99 ID utilisateur et Mot de passe Merci de prendre quelques instants pour compl ter ce formulaire d inscription Aide FAC Parametres d authentification S lectionnez un D utilisateur et un mot de passe Pour conna tre les exigences en mati re dD utilisateur et de mot de passe reportez vous aux instructions relatives aux ID utilisateur et mots de passe avant d effectuer votre choix ID utilisateur pointservice 3 carct rs au minimum Mot de passe arr SS 9 6 carmct rs au minimum Mot de passe pour pe v rification 13 Abe 0 mE HE Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP Sign in Server Support Netscape File Edit View Go Communicator Help lt 3 a u AO Back Forwar
10. d Reload Home Search Netscape Print Security Shop Stap gar What s Related F 2167 Bookmarks Location https techsupport services ibm comserverlogin Home Products amp services Support amp downloads My account I need an IBM common registration userid IBM Server Suppor Sign me up server have an IBM common registration userid Netfinity NUMA Q AS 400 Useridpointserice lt RS 6000 RS 6000 SP 5 390 Password PE Continue Access more technical support resources Use 9 preconfigured views to limit the number of Sd resources per page se aia HAIG This site uses IBM common registration userids More and more IBM web sites are ANRT eo EE migrating to the new common userids Assistantes rings remember fewer userids and password Faites un login avec votre nouvel ID utilisateur pu Support Line usage and defect Netscape File Edit View Go Communicator Help A a wh st amp Back Fornverd Reload Home Search Netscape Print Security Shop Stop Qui z 267 Bookmarks A Location http techsupport services ibm com server als slprob Gal what s Related Home Products amp services Support amp downloads My account Special agreement required a T E e Entitlement check failed This service requires a special support agreement such as a Support Line contract or special access registration Our records indicate that the userid poi
11. hat case your problem record was probably not created our problem report has been successfully created Please jot down the following problem number for future Open pointservice 0102030405 33 92115830 01 09 10 3 01 09 10 B41 706 0999999 Le dossier est ouvert il porte le n 05275 Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP Suivi d un incident Fe Support Line usage and defect Netscape File Edit View Go Communicator Help i a w d amp BO N Back Forward Reload Home Search Netscape Print Security Shop Stap Location http techsupport services ibm com server aix slprabl ga what s Related Home Products amp services Support amp downloads My account gt Select a country Cae Support Line Usage and defect BM Server Support Ask a technical question or work with current problem management reports already created by your company representatives Read or update any items including those created by others in your company or organization Note Vie have been experiencing intermittent network failures which may cause RETAIN errors lf you see these errors please use the voice options of your support contract to work with your PMR Ss Submit a FMF Create a new problem management report You willbe asked to provide detailed recreation scenarios Detailed information is highly recommended The product specialist a
12. loads My account To ensure the fastest response time to your item please select the category which most closely matches your question Ifyou are Uncertain which category to choose you can continue without making a selection Please note that if you do the resulting product list can be quite large callPatheooo Transaction Processing DCE Metworking and Cormmuncation HAC MPF DATABASE 216000 DB 30 Graphics T Continue amp Choisissez votre produit er Document Done e ee SE ES Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP ae Do not bookmark Problem Creation Netscape File Edit View Go Communicator Help 4 a u set go F Back Eoma Reload Home Search Netscape Print Security Shop Stop X 267 Bookmarks A Location http techsupport services bm com server ar probcreate Gal what s Related Y l l ontact Information vers Updates Contact Name Jean Philippe JPC CRAVEA o Contact Phone Number Jpointservice Alternate Phone Number Po o Contact email address pointserice ibmfr gt Contact Fax Number PC ardware Information Optional System Type tie 7013 7013 setup j System Model e RS 6000 SP2 Education certification System Serial Number 44 1 2345 Service offerings Other related devices Problem Description Brief Description ouverture dossier pSelect the most appropriate operating
13. ntservice does not have access to this Service at this time Please note that not all support agreements have access to all services scriptions alerts Ifyou have a support agreement but your ID has not been configured for electronic access orifyou wish to establish new support agreement Mot available in all countries t Request Access e tuning Cliquez sur Request Access pour que l administrateur en fonction de votre contrat Cec ouvre les droits votre ID utilisateur Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP Enable electronic access Netscape Please enter the requested information belowe denotes a required field ou will receive email confirmation when your userid and password are authorized to use this web site Mame votre userid Company rotre compagnie SSS Street lt 1 9 Address m City SE State Province tsSSOSCSCSCSC S Fostal Codet OO Un e mail de confirmation Country Doo 7 Telephone OO VWWW vous sera envoye Email rote email SSsS S Customer No rotre code client point senice Platform aix and other UNIXs Comments El El RE DS Support Line usage and defect Netscape 538 Les Cahiers d AIX Num ro 26 Novembre 2001 IBM Technical Support Center AIX et SP Soumission d un incident Fe Support Line usage and defect
14. ssigned to you can provide faster resolution when provided with pertinent detail Read or update PMRS View the latest updates to your company s problem management reports or provide additional information to your product specialist tion certification Service offerings Consulter ou Mettre jour votre dossier File Edit View Go Communicator Help Y 2 a u g Back Reload Home Search Netscape Frint Security Shop Panne Stop r gar What s Related CO TEE Home Products amp services Support amp downloads My Found 18 PMRS ee E S lectionnez le dossier que vous souhaitez visualiser Search the PMR listing below All searching is done againstthe o fC Search Reset Click E to review and Update PMR Some will be in a working state while others may have already been resolved Click Gh to view a printable copy ofthe PMR The PMR willbe presented without any additional navigation for better printing Please use your browser s back button after viewing orinting the PMR Click on column heading to sort by that field FMR BO Sey OpenDate Status Contact Brief Description fe 05275 641 53 01 0910 0110911 0 Open ouverture dossier CHEN G fe 06274 641 53 01 0906 01 0910 Open TEST CALL ss 05269 641 53 01 0828 01 0910 Open COTE of 065260 641 52 01 0731 01 0910 Closed G B 06272 641 53 01 0403 01 09 07 Open O 06273 641 53 01 09 04 01 09 05 Closed lange password G 05261 641 82 O1 07 31 01
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