（案） 電気通信サービス利用者懇談会 報告書
Contents
1.2.
3.
4.
5.
6.
7.
8. 18
9. 2007 19 6
10. 28 29 I D
11. 71
12. 52 4 31
13. e 2009 21 1 e 2006
14. 55 56 33 2 1
15. 3 3 2
16. 3
17. I P 1P 2007 19 8 2007 19 11 IP 1 P 54
18. 60 63 34 B to C Business to Consumer 2 4 B 2 C A DR A DR ADR
19. 3
20. 59 I P 2008 Ver 01 2009 Ver 01 1I P
21. 5 1 39 40
22. 57 58
23. 4 2 4 20
24. 6 ADR A DR ADR 7
25. 2008 20 7 2008 20 9 19 6 7
26. 6 8 IP 2
27. 72 1 73 74
28. 5 32 25 2 0 1 P 53
29. 2008 20 6 27
30. 4 1 10 37
31. 77 28 8
32. 4 13
33. 4 3 0 5
34. 21 22 2 2 3 9 22 30 33
35. 21 22 3 9 1 12 8
36. 4 5 2008 20 4 1 6
37. 14 18 2 1 2008 20 3 4 3
38. 34 35 36 23 5 1 3
39. 36 GPS GP S 2 6 7 1 18 3 13 1
40. 4 76 NTT 2007 19 5 2
41. 8 3 1
42. 2 1 4 2003 15 12
43. 1 6 5 2 3 2
44. 68 70 35 ADR ADR 62 63 2 5 36
45. 5 9 10 19 1 20 1 21 2 1 29 1 2 19 2 20 3
46. 38 5 6 7 2 1D 3 2 24 25 2008 20 6
47. 41 45 2 Q amp A 46 51 26 27 27 2003 15
48. 5 3 43 2009 21 4 66 67 2 ADR
49. the National Consumer Council including the Welsh and Scottish Consumer Councils 16 17 2008 2 25
50. 2004 16 19
51. 21 4 12 26 29 2 29 1 4 29 1 5 8 23 24 0fcom 5 25
52. 27 18 3 1 9 lt 13
53. 18 3 75 2 37 PHS 3 8 1 2 1 4 1 11 38 2004 16 2 2 7 2006 18 12
54. 3
55. 2008 20 9 29 3 1 18 27 2 6 7 121 23 2004 16 26
56. 2 2 6 1 ADR 2 4 2 2 5 7 1 2 7 2 2 7 8 2 9 1 1 1985 60 2004 16
57. Wi W i n 1 1 1 2 1 3 2 2 1 4 2 4 3 6 4 7 3 1 9 2 wene mwinatewes nw hi 9 3 P 2 5 7 2 SR 1 1 4
58. MCPC MCPC 2008 3 31 2009 1 MCPC 26 3 1 27 2 1
59. 4 PHS
60. 29 30 JIS Q 10002 2005 17 6 20 IS0 3 1
61. I P 2 2 2 3 6 1 ADR ADR Alternati
62. 1 1 3 2 13 3 1 4 4 1 5 5 1 1 7 2 17 3 19 4 1 9 5 2 0 2 0 IP 2 1
63. JIS 5
64. 14 Office of Communications 15 PASS Price Assurance Standard Scheme 2002 14 2003 15 1 uSwitch 2006 18 0Ofcom 2008 20 7 2 Broadband Choices Simplify Digital energywatch 2008 20 10 Postwatch
65. 18 453 2007 19 1 089 2008 20 10 771 29 2 3
66. 1 8 3 20 12 IP 1 3 2007 19 10 2010
67. 2006 18 12 2007 19 6 5 NTT NTT 2008 20 3 NTT N T T 20
68. 1 2008 20 4 17 28 39
69. ve Dispute Resolution B 2 C3 B 2 C 5 2 2007 19 4
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