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Contents
1. GRM 1 GRM 2 GRM 3 G2. 1 A ee P O 9 al P ee 19 6 11 P Q P P
3. ORR InterRisk Reeearch nei amp Condulting ing INSURANCE GROUP coDENeGRM 5 1 1 2 2 1 85 2 3 4 5 6 F 3 1 2 4
4. 1 2 K 3 2001 8 2700 2006 2
5. C A InterRisk Research Institute amp Consulting ne liURANCE Group 1 1 3 2 2 4
6. 6 CSR 2 Cy x CSR CSR SLA CS
7. 6 CSR 2 x CSR ry O CSR CSR
8. ete etC lmterRisk Research Institute amp Consulting ne BES surance Group CODE NeCP 4 1 1
9. 1 24 9 29 14 40 N 1 36 2 ghee 1 rt 1 5 1 45 J 50 20 BOKIE
10. 0 3 lt gt 7 6500 1 2 2 3
11. 3 2 a RB e
12. Bok a IfHmrHiak Research In amp Consulting ine INSUEANDE SOUP
13. 3 2 CSR CSR InterRisk Research Institute amp Consulting ne ET IN
14. I as heel _ gt eo pS gt InterRisk Research Institute amp Consulting ne Minas INSURANCE GROUP CODE NeGRM 6 1 1 2 2 China Risk
15. H 4 HI 68 ene Oe tase InterRisk Research Ins Breed surance cro CODE NeCSR 3 KPI CSR 1 KPI 1 KPI Key Performance Indicator 2 KPI 3 2 KPI CSR 3 KPI 1 2 3 KPI 4 2
16. 444444444444 InterRisk Research Institute amp Consulting ne EEURANCE Group copENecG 5 fll 1 2 3 1 2 6 Pir 2 BF fel 60 90 200 000 BO
17. 3 STEP2 1
18. 1 1 gt gt A OBL 2a AN Bi oF ao gt alder am 2008 12 2013 12
19. 2 1 A FCPA 4 V A A 54 6 2 InterRisk Research Institute amp Consulting ne EEURANCE Group fete S i CODE NeCRM 1 3 Resta BR 1 1 0
20. 44 5mm InterRisk Research Institute amp Consulting ne ER INSURANCE Group CODE NePL 2 PL 1 PL 1 2 3 2 PL 3 4 PL 1 PL 2 PLP 3 PLD a SS Ce 60 90 150 000 PL
21. 2 4 gt gt gt lmterRisk Research Institute amp Consulting ne ER Nuance GRouP CSR TEL 03 5296 8912 FAX 03 5296 8941 E Mail interrisk_csr ms ad hd com URL http www irric co jp 2014 6
22. RAStH Mi i FS aaa OOOOO jOOOOO OOOOO EEURANCE Group FA iy sc F es iz ieee 22 HHHHH HHHHH 2 Ease OOOOO InterRisk Research Institute amp Consulting ne J1S Q15001
23. CODE NeETC 2 1 1 2 3 4 5 6 2 BCP 1 BCP BCM BCP 2 BCP 3 BCP 3 1 2 3 4 AT SBP THR
24. 1 50 2
25. 4 1 SQA PRPOPRP CCP 1g InterRisk Research Institute amp Consulting ne ED NUANCE GROUP ao Hb CODE NeFS 4
26. si at K InterRisk Research Institute amp Consulting ne ET INSURANCE Group ao Hb CODE NeFS 1 ot HACCP
27. 1 N ate PL PL PL ee osa HACCP FSMS
28. PL PL ISO 10377 ISO 10393
29. 5 2 InterRisk Research Institute amp Consulting ne BES surance Group
30. mm 1 FAX 1 interrisk_csr ms ad hd com MTEL 2 FAX FAX FAX 03 5296 8941 9 00 17 00 ho 1 3 1 2 2 3 wy
31. CSR PDCA
32. mmm meee Cd 3 1 2 yi Se Ba A C2 Ce 90 120 150 000 nf a 3 3 1
33. InterRisk Research Institute amp Consulting ne liURANCE GROUP CODE NeCSR ae 4yL 2 ISO26000 CSR 1S026000 1 2 3 4 ne CSR CSR 150 000 CSR
34. 1 InterRisk Research Institute amp Consulting ne INSURANCE GROUP Hk ATS SBP 2 3 CS 3 CODE NeCS 3 CS
35. 150 5 2 InterRisk Research Institute amp Consulting ne ER INSURANCE GROUP CODE NeCG 6 ot
36. O InterRisk Research Institute amp Consulting ne EE surance Group D amp O0 D amp O CODE NeDO 1 D amp O 1 1 2 2 3 1 2 3 4 4 1
37. Yay we pli CO NO mA Ho 2 1 1970 1980 1990 2000 2010 1977 5 ae weer 2 912 tB ee 4 1976 a 2006 2008 1990 6 2010 2796
38. OO 3 ra a gt 5 pO InterRisk Research Institute amp Consulting ne EXE INSURANCE GROUP CODE NeGRM 2 1 1 2 3 2 1 2 3
39. PDCA PLAN DO CHECK ACT gt 1 2 3 4 5 RES WEANING AE InterRisk Research Institute amp Consulting ne liURANCE GROUP CODE NePL 5 1 2 gt 3
40. CS CS 2 CS AR BCP
41. 2 1 2 Man Man Machine Machine Media Media Managemernt Managemernt InterRisk Research Institute amp Consulting ne liURANCE GROUP CODE NeCRM 6 ia ot 1 1 2 1 2
42. PL 2 PL 2 B 2010 gt 122 gt 122 gt 18 40 42 44 1986 4 12 1987 1 1 1993 10 31 1994 1 1 1993 2 22 2000 7 1 A ae n 1984 3141
43. POINT6 InterRisk Research Institute amp Consulting nc MS amp AD INSURANCE GROUP nterRisk Research Institute amp Consulting Inc CODE NeCG 4 Ne Ni 1 2 1 2
44. 2 DO ODO D 1 1 2 3
45. 202 La gt that ee ee ee sega oak lt gt InterRisk Research Institute amp Consulting ne EXE INSURANCE GROUP CODE NePL 1 7 PL 1 PL 1 2 3 2 PL PL 3 4 PL 1 PL 2 PLP 3 PLD
46. 2 PARES RR al 5 Task 1 yr Task 2 Task 5 wy Task 6 gt Task 7
47. CODE NeCS 2 CS 1 2 CS 1 3 4 Hil 1 SRE of wee ce ie 150 000 2 CS 1 CS 2 CS 2 CS
48. 100 InterRisk Research Institute amp Consulting nc ED NUANCE Group W Hf I 1 2 3
49. O aie NPO InterRisk Research Institute amp Consulting ne BES surance GROUP CODE NeCSR 5 CSR 1 CSR 1 GSR 2 3 GSR 2 CSR 1 2 3 1 2 60 120 150 000 CSR
50. gt 850 BS 4 gt gt 2007 8 28 InterRisk Research Institute amp Consulting
51. x Mt mt N0 Hi E lt mR ae
52. 60 90 150 000 wee ce ie 2 i
53. CSR 1 2 3 4 CSR 1 CSR 2 CSR 3 CSR m4 Fy gt 4 CSR 5 6 CSR 1 1 A 2 B 3 C 4 D 6 CSRER AO i 1 zs an a CSR RM os BA i ts FS
54. 1 2 NT gt lt gt lt gt e e
55. 5S QC FSMS FSMS ISO9001 FSSC22000 ISO9001 FSSC22000 PRP OPRP HACCP ISO9001 FSSC22000 PRP ISO TS22002 1 InterRisk Research Institute amp Consulting ne BREE Ey surance croup G4 x ISO9001 ISO22000 CODE NeFS 3
56. 24 2006 1 InterRisk Research Institute amp Consulting ne liURANCE GRouP CODE NeCP 5 Re ie KS 1 1 1 2 3 4 2 1 2 3 25 9 1 A 2 B 4 150 000
57. ISO26000 ISO10377 ISO10393 2 IS010377 2 InterRisk Research Institute amp Consulting ne ET NUANCE GROUP CODE NePL 4 1 2 1 2
58. 2011 2012 EE ele SBME AROHAORE InterRisk Research Institute amp Consulting ne BES surance Group CODE NeCG 2 1 2 RA OE STS RS 3 4 1 2 1 2 3 4 5 6 7 CA GB Cit EHD CR
59. CSR 5 4 CSR CSR PL D amp O CS CSR 5 4 B
60. 2 A 40 30 1 m Q1 Q2 Q3 InterRisk Research Institute amp Consult
61. InterAisk Research Institute amp Consulting nc Pid surance orour gp 1 1 2 3 4 2 1 2 3 4 3 1 2 an Ces DED AD Ce EO 60 90 150 000 v
62. 1 2 A lt i gt Q1 Q2 A InterRisk Research Institute amp Consulting ne M5 amp AD INSURANCE GROUP 1 fe 2
63. 1 1 2 3 2 1 2 4 3 60 90 300 000H TH AIE SiH REED
64. x gt x we RS Hf 1 60 180 200 000 R Map 1 7 x 10 5 8 x 10 5 R M
65. InterRisk Research Institute amp Consulting ne BEER surance Group 1 1 IS026000 2 IS026000 2 18010377 1 2 3 4 5 6 3 18010393 1 2 3 4 5 6 4 1 2 Cs_ o gt ED Gwe Ce cow 120 200 000
66. 3 BE B gt InterRisk Research Institute amp Consulting
67. ee 76 ETC 5 77 CSR ISO26000 CSR CSR RM CSR KPI CSR KPI CSR CSR ee
68. 3 90 120 ce ie 200 000 3 1
69. 1 2 1 2 3 4 1 2 3 Point Point Point Point InterRisk Research Institute amp Consulting ne ET Insurance Group CODE NeGRM4 1 1 2 3 2 1 2
70. 3 4 5 O 10 200H MEE 1 2 3 000 000
71. 2 3 1 2 PL 3 4 5 6 SE lt i gt 60 90 ot 150 000A 3 4 2
72. ot 1 2 1 2 3 1 SQA Supplier Quality Assurance 2 COA Certificate of Analysis 3 4 1 SQA 2 _ 3 4 6 150 000
73. 0 150 000 4 2 set
74. 3 4 5 6 3 PDCA STEP1 STEP2 STEPS STEP4 STEP5 SIEP6 200 000 PDCA
75. InterRisk Research Institute amp Consulting nc ET surance Group copE NscP 3 1 1 2 3 4 2 3 1 _ 2 _ 4
76. lt i gt EEE 1 Contingency Plan InterRisk Research Institute
77. oO 64 6 5 R oO I H n 6 6 Oo i H gee 6 7
78. CSR CSR 4 gt 6 2 TE CSR 3 k 6 3
79. CSR lt gt CSR CSR PL Rm D amp O VAD CS 7 nual JPUIWMIAS CSR
80. FCPA CRM 3 PREERE CRM 5 _ gt es gas oe ncaa CP 3 of
81. 55 oe 56 GRM 1 57 GRM 2 58 GRM 3 59 GRM 4 60 GRM 5 61 GRM 6 _ 62 D amp O0 64 DO 1 D amp O a 65 DO 2 gt D amp 0 66 CS RC Hae ORAS COTE ea ee ON Se ee ae ee 68 CS 1 CS 69 CS 2 CS 70 CS 3 CS 71 ccc eee eee eee nee eee eens 72 ETC 1 cece cece eee eee eeettseeeeeneeen 73 ETC 2 74 ETC 3 PP PF 75 ETC 4
82. BCP BCP 2 BCP 2 BCP BCP BCP 100 100 _
83. 1 1 3 2 1 2 3 4 5 3 STEP1 STEP2 STEP3 STEP4 STEP5 lt i EBRD ae Xa H itt NN 120 150 000 KN Sy 2
84. 4 FSMS 1 ISO TS22002 1 2 SQF 3 PAS96 2010 5 NG 2 3 150 000 8 FSMS FSMS
85. 0 1993 1995 1997 1999 2001 2003 2005 2007 2009 2011 205 117 1969 57 lmterRisk Research Institute amp Consulting lne 5URANCE Group 1 1 2 3 2 1 2 3 4 3 1 2
86. 1 CS 1 2 amp 2 Gl 3 6 90 120 300 000 CS he
87. 7 604 907 42 150 000 PL 3 PL 3 40mm ST 31 8mm 2600 7 3 gt
88. Adauk 0 InterRisk Research Institute amp Consulting ne INSURANCE GROUP CODE NeCRM 4 1 2 1 2 4 5 3 1 2 3 4 4 Xa 1 60 90 1 150 000
89. RM 4 1 POINT4 POINT5
90. 3 4 5 3 90 120 200 000 ce i Yay 2 1 m2 PBR OS ia ti LS
91. C A OISO10002 1 2 3 PDCA InterRisk Research Institute amp Consulting nec M5 amp AD INSURANCE GROUP
92. 2 3 lt i gt 3 1 gt
93. oe oa CODE NeCP 1 we 1 ia i Ne 1 1 0 3 1 2 1 2 3 7 lt lt 1 2 3 NO0 4 150 000 5 6 gt
94. ue ota InterRisk Research Institute amp Consulting ne Biber surance GROUP CODE NePL 7 1 1 2 3 2 1 2 3 4 5 3 STEP STEP2 STEPS STEP4 STEP5 4 90 120 150 000 il of
95. CO SIAC HEL CORT ae gL CS
96. 2 2 1 2 3 4 5 3 1 2 3 4 1 2 3 2
97. Ni J Ein 2 SNS SNS SNS
98. 4 2 1 2 3 STEP SIEP2 STEPS SIEP4 STEPS 4 Ka D0 itt 7 0 90 150 000 CODE NeCRM 2 1
99. 90 150 000 KPI CSR KPI Sys KPI i KPI ae 2 KPI CSR 4 Customers Targets us IO HH Start Date End Date Descri ption Update Target Status April 2006 BT will increase the number of extremely and very satisfied customers by 5 BT will maintain its Broadband coverage at 99 8 and actively look for economic opportunities to extend We will increase the ber of There was a 3 increase in extremely and very ed customers customer satisfaction in the 2006 by 5 and limit tr g financial year The customer dissatisfaction to Mi 005 levels satisfaction target of 5 was revenue weiahted are there
100. 4 gt gt ae InterRisk Research Institute amp Consulting ne UaNCE Group an CODE NeFS 5 of wee ce ie 1 2 3
101. 1 1 2 2 1 CODEX 2 ISO TS22002 1 3 HACCP Hazard Analysis and Critical Control Point 1 12 7 2 HACCP 4 HACCP HACCP gt 150 000 HACCP 5S QC
102. B A Q Q 15 00 Q InterRisk Research Institute Consulting ne EXE INSURANCE GROUP CODE NeCP 6 KS 1 2 FCPA BA 3 2 1 A 2 B 3 1 2 3 150 000 FCPA
103. 3 STEP STEP2 SIEP3 SIEP4 STEPS 4 150 000 4 1 gt 2011 9 1 15 00
104. InterRisk Research Institute amp Consulting ne BREE surance Group CS CS 1 CS 1 CS CODE NeCS 1 150 000 wee ce ie 2 CS 3 ISO10002 2 1 2 3 3 lt i gt CS CS 2 CS 2 CS PDCA P D
105. 2 3 1 2 1 2 3 4 5 of wee ce i 60 90 150 000
106. 3 NO CODE NeCP 2 1 1 2 3 2 1 2 3 3 1 2 Ak
107. HACCP x PRP PRP Decision tree PRP CCP HACCP 1007C CCP1 ce ae OPRP1 InterRisk Research Institute amp Consulting ne ER INSURANCE Group CODE Ne
108. a te mo mo oo Ee aon po iin ce UIT AAR Se 0 wae 4 BER y Pi gaa EAWIAD ATe 1 RAL TEL 4 HE LAIL3 MHEEIX GES 2 1 tHe Se gt 1 2 3 InterRisk Research Institute amp Consulting ne ER surance Group CODE NeGRM 1 1 2 1 2 3 1 2
109. 3 4 5 6 F 3 1 2 4 1 A 60 90 150 000 2
110. 13 48 13 58 InterRisk Research Institute amp Consulting ne INSURANCE GROUP CODE NeCRM 5 1 2 1 2 3 3 1 2 gt 60 120 150 000
111. 3 4 3 60 90 5 FB 150 000 2 4 lt gt BH Ht SSE Ct EH vy
112. 3 3 CSR AR MR HF AUC TEL 03 5296 8912 E Mail interrisk_csr ms ad hd com 0 WW NE NS CR Cee eee eee eee eee eee Pe 1 7 eG et eS 4 eg ee ee ee ee errr 2 3 0 CSR en eae ike ee eee ae ee ee Ee eee a ee a a eee ee 10 CSR 1 CSR occ cece cceeceeteeteeteteetttetvttetnenenen 11 CSR 2 ISO26000 ee 12 CSR 3 KPI CSR ooo ccc cece ects ete t eet cetestesttetet
113. 1
114. InterRisk Research Institute amp Consulting ne EE NUANCE GROUP CODE NsETc 3 1 1 2 3 2 3 Scr 60 120 150 000 i
115. ne liEURANCE Group CODE NeCSR 4 1 1 2 3 2 1 2 3 1 2 THR 1 1
116. wh ce HY oo NO 90 120 200 000 2 1 4 Frequency Frequency 2 nee 1 aes ish E E SL 1 2 3 4 Damage Damage InterRisk Research Institute a
117. 34 CRM 3 35 CR YE ee 36 CRM 5 37 CRM 6 38 CRM 7 39 Es PL 2 AO PL 1 PL ee ee ee 41 PL 2 PL 42 PL 3 1 43 PL 4 nn 44 PL 5 i 45 PL 6 46 PL 7 47 PL 8 48 PL 9 DA 49 RR 50 FS 1 HACCP oe 51 FS 2 FSMS 52 FS 3 53 FS 4 54 FS 5
118. FS 2 FSMS 1 FSMS Food Safety Management System 1 FSMS 2 FSMS 3 FSMS 2 FSMS PRP HACCP 3 FSMS 1 FSMS 2 FSMS 3 FSMS 4 FSMS 5 FSMS 4 FSMS 60 90 Hf 150 000 FSMS PRP HACCP FSMS
119. R BASSI HMR RBEORETS IntorRiek areh Inatinite Be Cancagulteng ine nmmce cove CSR CODE NeCSR 1 CSR GSR 1 CSR 2 CSR 3 CSR 4 CSR 5 6 CSR 1 A 2 B 3 C 4 D 6 CSR ie 90 120 NO S H ie it CSR RM
120. RM 4 GRM 5 GRM 6 on DO 1 D amp O DO 2 CS 1 CS CS 2 CS 3 ETC 1 ETC 2 ETC 3 ETC 4 ETC 5 D amp O gt D amp O CS CS B we n AMO yg Hi ee
121. SURANCE Group CODE NeCG 1 1 1 A 2 Bet 2 1 2 3 4 3 1 2 4 1 2 Ab A 3 eal Ne 200 000
122. amp Consulting ne EXE INSURANCE GROUP 1 1 2 CODE NeGRM 3 2 1 2 3 3 1 2 2 4 60 90 150 000
123. ap B A lt gt 5 Freque 10 4 Probable 10 1 3 0ccasional 1 100 10 2 Remote 1 10 1 1 Improbable 1 1 0 1 LAILO Incredible gt 1 0 1 None Negligible Marginal Critical Catastrophic InterRisk Research Institute amp Consulting ne liURANCE GROUP 1 1 2 2 1 JIS ANZI IEC82079 1 2
124. entetteeeten 13 OR oo 14 RE 15 ccc eee ees 16 CG 1 17 CG 2 18 CG 3 19 CG 4 20 CG 5 21 CG 6 22 24 CP 1 Ss P20 oe 08 er 0D en ne oe ee eee ee eee ee 95 CP 2 26 CP 3 AAS Te 00070 ee hee epee pewter ere eee 27 CP 4 28 OP 5 29 CP 6 30 ee eee eee 39 CRM 1 33 CRM 2
125. fore not met v As of 30th September there were as 25 320 639 households in a enabled exchanges out of a total of 25 376 239 99 8 a 5 Employees Key Performance Indicators Indicator Target Description M Employee A measure of the overall success of The Employee Engagement Index To maintain or improve the Employee Engagement BT s relationship with its employees was 65 during the 2006 financial Engagement Index at 65 during the Index year 2007 financial year Diversity A measure of the diversity of the BT 22 1 Women 15 8 of senior To establish a new diversity index to workforce 5 _ take account of BT s growing global i 2 i i activities during the 2007 financial senior year Rate of Lost Time Injury Incidents 0 281 cases per 100 000 working Reduce to 0 242 cases per 100 000 expressed as a rate per 100 000 hours hours during the 2007 financial year hours worked on a 12 month rolling average H amp S Sickness Percentage of calendar days lost to 2 35 calendar days lo oo ae ae jendar days lost Absence Rate sickness absence expressed as a 12 labsence nce during the month rolling average S46 4a changes in job classification have led to a different definition of the term senior InterRisk Research Institute amp Consulting
126. ing nc BREE Ey surance croup CODE NeETc 1 NeETC 1 1 1 ROT RR AR RC OMAR C bel ois Lies 3 lt 2 3 1 2 3 4 BCP 5 lt BERG 150 000
127. mp Consulting nc BES surance GROUP CODE NeCG 3 1 1 2 2 RM 1 2 3 RM 4 1S031000 3 1 3 GSR 4 1 2 3 150 000 RM RM
128. ne EE NUANCE GROUP CODE NeCRM 3 1 1 2 2 2 3 1 2 3 4 4 150 000 we pli CO x NO x Pe Ho Xt
129. ne ET surance GRouP CODE NeETC 4 1 2 3 4 4 5 6 SRE ce i 60 90 180 000 MM
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