6. Troubleshooting - e-Rusu
Contents
1. Troubleshooting 6 Troubleshooting 6 1 Checkpoints by Error Mode E Power LED Check that the LED works when turning the Master Switch ON OFF E LED Indicators See table 6 3 1 Basic Troubleshooting LED Diagnosis on the Front Panel E In case of a power failure or abnormal screen check the following items 1 Check that the power cord is correctly connected to a 230V wall outlet 2 Check that the Master Switch has been pressed 3 Check that the transmitter is turned on 4 Check that transmitter device selection is set to TV 5 Check that the signal cable is properly connected 6 Check that channel setting has been set Samsung Electronics 6 1 Troubleshooting 6 1 1 Flow Chart for Malfunction 6 2 No Picture amp No Sound Check the AC voltage impress Check the master switch on Check the FUSE FP801S Change FP801S Compleat Repair No Power No picture amp no sound 1st power OK Check the 125V line No D811 D811A open and check Check the IC801S 1 W6750F No Check the D801S 1 Change D801S Change IC801S Check the others B line T444 B Pin 3 Yes Check the 125V line Open and check S others part Check the Q401 No Change the Q401 Change the D811 D811A Compleat repair no power Samsung Electronics Troubleshooting 6 2 Trouble shooting with New Features 6 2 1 Installati2. an check the checksum according in the following order Factory Mode Checksum Right Button gt Calculate Checksum Output Checksum e g 3036 E Checksum Examples T HITPEU 1000 checksum 5B67 T HITPEA 1000 checksum 51A7 6 6 Samsung Electronics
3. ds or contracts according to the seasonal temperature or humidity This is like the noise from a furniture cabinet sink unit and there is no need for concern Samsung Electronics 6 5 Troubleshooting 6 3 Troubleshooting Procedures by Error Modes 6 3 1 Basic Troubleshooting Diagnosis of LED on the Front Panel eee eee ney V CROA oO Light is On Q Light is Blinking O Light is Off Power Description O This happens when the Master Switch is not pressed or the power cord is disconnected e This happens when the power cord is connected and the power switch is pressed If you cannot set the power switch on by pressing it check the power switch Ass y If you press the power switch of the transmitter or the channel key on the remote control when in 0 0 8 St BY status the screen will be turned on If the LED blinks and the screen is not displayed check the connection between the Control Assy and the Main Board 6 3 2 Troubleshooting by the Checksum E Diagnosis of trouble by the checksum is neither reliable nor convenient You can only use the checksume of the current direct view TV to determine whether the software is corrupted or not The Checksum value is determined according to the version of the software loaded on the set Therefore you can determine whether the software has been properly downloaded if you know the correct checksum for that version of the software You c
4. f the connector is properly connected Cannot select a menu Check if the menu is grayed out If a menu is grayed out it cannot be selected Samsung Electronics 6 3 Troubleshooting 6 2 3 Screen Problem Solution The screen is black and there is no sound E Check if the power cord is properly connected E Turn on the power E Select an AV channel that corresponds to the external device Only the screen is blank it is dark or too bright Adjust the screen brightness The screen is blue the external channel is not displayed E Check if the connector is properly installed E Select an AV channel that corresponds to the external device The screen overlaps double triple E Check if the antenna is properly installed E Adjust the position angle or direction of the antenna The screen is snowy or unclear The picture quality gets worse when it is windy E Check if the antenna has been bent or moved by the wind E Check the antenna for its lifetime Normally 3 5 years 1 2 years near the coast Dotted or semi dotted lines are displayed on the screen Install the antenna as far away from the road as possible The screen is black and white E Adjust the color density E Check if the connector is properly installed The colors of the screen are odd strange Adjust the color tones Unusual lines appear on the screen Keep the antenna away from
5. on amp Connection Problem Solution The power does not turn on Check if the power cord is properly connected Air broadcasting does not work Check if the antenna is properly installed Cable broadcasting does not work Subscribe to a local cable broadcasting firm and get support Satellite broadcasting does not work Install a satellite antenna Parabola and connect it to the TV 6 2 2 Menu amp Remote Control Problem Solution The remote control does not work E Press the Select Device button to select the TV or external device E Replace the battery of the remote control with a new one E Insert the battery making sure the polarity is correct E Check if the angle or the distance is sufficient or if there is any interference between the product and the remote control E Make sure the user has pressed the correct button E To avoid direct sunlight to the receiving panel of the TV remove any indoor lighting or change the location of the TV E Check if the power switch at the back left of the TV is turned on Cannot change the channel with the remote control E Press the Select Device button to select the TV E Change the channel using the remote control of the cable or satellite receiver Cannot select an A V channel Press the TV AV button and check if the AV item is grayed out When the AV item is grayed out you cannot select an A V channel Check i
6. the power cord or connectors if possible Unusual lines appear on the screen when watching or recording to video Keep the video player as far away from the TV as possible 6 2 4 Sound Problem Solution There is no sound E Increase the volume E Press the Mute button The sound is very low E Increase the volume E Set the auto volume control to ON There is a lot of noise Keep the antenna away from the power cord or connectors if possible The selected language does not appear Press the Multiplex button to select the TV 6 4 Samsung Electronics 6 2 5 Channel Troubleshooting Problem Solution There are no channels available E Check if the antenna is properly installed E Press the Auto Channel button to store channels E Contact your local broadcasting service station Some channels are not available E Adjust the position angle or direction of the antenna E Activate the Reception Sensitivity Boost feature E Contact your local broadcasting service station E Use the number keys to select a specific channel and press Store Clear to memorize it Only the UHF 14 69 channels are not available Check if the antenna is able to receive UHF signals 6 2 6 Others Problem Solution The TV makes a noise as if something is dropping inside This noise may occur when the plastic material inside the TV expan
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