User Manual - Security Service & Communication
Contents
1. IR SENSOR IR Receiver for remote control 12 REAR PANEL Connector Description 86 2088 ots to anoe adonara USB ane 13 QS458 FRONT PANEL REAR PANEL INSIS 4 Channels QS458 a eee 2 ofo Item Name Symbol Description 1 LED Shows status of hard drive network and whether the DVR is INDICATORS currently recording Connector Description IR SENSOR IR Receiver for remote control DC 12V 3A Power Connection NETWORK For connecting Ethernet cable RS485 f ting PTZ 3 Rsaes eae 485A is Positive and 485B is Negative AUDIO IN RCA audio input for connecting audio signal AUDIO a OUTPUT RCA connector for output to amplified speaker 6 VIDEON BENG video inputs or connecting analog vdeo cameras e VGAOUTPUT ToconnecttovGAmontor SS o VIDEO OUT Video output tor connecting weno 14 15 This DVR can be controlled through the USB mouse or with the remote control We have found that the majority of our customers prefer to operate their DVRs using the USB mouse because of its ease of use and flexibility and our manual is set up with this in mind For your convenience we also include a remote control which allows you to perform most of the day to day functions from a distance It functions as a typical remote control with additional buttons allowing you to navigate through menus and control functions We recommend that you configure your DVR using the mouse controls reserving the remote control for oper2. condition and restore your favorite settings BASIC Auto Maintain Like a typical computer your DVR operates at its best if it is restarted every so often This allows it to clear out temporary files and other useless bits of data that can cause It to slow down Using the pull down you can set the DVR to restart monthly weekly or daily You are able to further define the restart time and day in the other fields PICTURE 5 22 Firmware Upgrade Also like a typical computer we release occasional firmware updates to address issues or improve functionality These updates are available for free through our Help Site at Q See com Support where they can be downloaded onto your computer and transferred to an empty USB drive which is then placed in the USB port not used by the mouse With the USB drive in the port click on Firmware upgrade The DVR will ask you to confirm before upgrading After your system has been upgraded it will restart Standby Standby is a soft power off for the DVR If Standby is selected and confirmed the system will stop recording and shut down This is the preferred method used to turn off the DVR rather than turning it off at the power switch Once the DVR has shut down then you may unplug it or turn off the surge protector To exit standby mode you will either need to press and hold the Standby button on the remote or restart the machine Reboot This simply causes the DVR to shutdown and resta
3. Management d The HDD is damaged and will need to be replaced 6 cannot use the mouse what could be the problem a Wait 5 minutes after connecting the mouse and then try again b The mouse is not securely connected Plug unplug several times c The mouse is incompatible with the system Please try another mouse 49 A 2 PRODUCT SPECIFICATIONS ITEM DEVICE SPECIFICATION PARAMETER Qs494 QS458 SYSTEM LANGUAGE English French Portuguese Spanish Composite video input 1 0VP P impedance 759 BNC VIDEO QUT 1 ch Composite video output BNC VGA 1V P P CVBS signal VGA OUTPUT 1024x768 1280x1024 VIDEO DISPLAY 1 or 4 ch switch quad display VIDEO CIF PAL 25F S CCIR625LINE SOSCENE STANDARD CIF NTSC 30F S CCIRS25LINE GOSCENE CIF 30fos CIF 6fos D1 30fps D1 30fps AUDIO INPUT 1 ch Impedance 6002 RCA AUDIO OUTPUT 1 channel impedance 600 RCA RECORD Audio and video recorded simultaneously Si YEE AUDIO 8khz 16bit ADPCM COMPRESSION PICTURE PICTURE H 264 PROCESSING COMPRESSION AND STORAGE PICTURE CIF 852x240 D1 702x480 RESOLUTION STREAMING ISO14496 10 STYLE AUDIO STYLE ADPCM VIDEO CODE CIF 384 768 KBPS D1 896 1280 KBPS RATE AUDIO CODE 382KB S RATE DATA STORAGE 1 SATA HDD UP TO 2TB 50 ITEM DEVICE SPECIFICATION PARAMETER QS494 QS458 mam Jaamme a TWA O oo ALARM ome a S Y CONNECTOR ALARM N A N A OUTPUT PTZ INTERFACE SUPPORT 1 RS485 Pelco D Pelco P
4. P il ij r PICTURE 3 3 19 This chapter is intended to help you get your DVR up and running before you activate any advanced features which are covered in later chapters You can use the mouse remote control and the buttons on the front of the DVR to operate your system but for convenience we will be discussing operations using the mouse 4 1 POWER ON OFF Connect the power cable to the DC power port on the rear panel It will power up when connected to a power Source At startup the system performs a basic system check and runs an initial loading sequence After a few moments the system loads a live display view STANDBY MODE The system can be put into Standby Mode Power will remain to the system but will not be recording This is done through the Maintenance window and will be covered at the end of Chapter 5 you will need to push and hold the Standby button on the remote to resume use of the DVR SHUTDOWN When the DVR will not be in use for an extended period of time it is recommended that you shut it down completely To do so you will first need to put it into standby mode which is located in the Maintenance menu This will stop recording and idle the hard drive Once the DVR has gone into standby turn off the power preferably by turning off the surge protector that it is plugged into IMPORTANT To protect your system you should always power down the DVR as described above before unplugging it or using the
5. PelcoD1 PelcoD2 PelcoD3 PelcoD4 PelcoP_WJ ABK2001 ACES HN Dragon EE HT600 HY Lilin Philips SAE Samsung YAAN YLDVR NETWORK RJ45 10M 100M INTERFACE Backup USB Yes 2 0 Yes SOFTWARE SUPPORTS UPGRADE USB FIRMWARE UPGRADE OTHERS VOLTAGE AC 110 240V INPUT VOLTAGE DC 12V 2A OUTPUT POWER 7W without HDD CONSUMPTION WORKING 50 TO 104 F 10 TO 40C TEMPERATURE 51 Q See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase Additionally our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase Permanent upgrading service is provided for the software Liability Exclusions Any product malfunction or abnormalities in operation or damage caused by the following reasons are not within the free service scope of our company 1 Equipment damage caused by improper operation 2 Improper equipment operation environment and conditions e g improper power extreme environmental temperatures humidity lightning and sudden surges of electricity 3 Damage caused by acts of nature e g earthquake fire etc 4 Equipment damage caused by the maintenance of personnel not authorized by Q See 5 Product sold over 12 months ago In order to fulfill the terms of your warranty you must complete the registration process after purchasing our product To do th
6. being used by the mouse Files will be saved into a folder entitled RecordFiles and will be saved in the avi format This common file type is usable on both Macintosh and Windows PCs using readily available playback software including Windows Media Player QuickTime DiVX and others File names will be saved with a long file name showing channel date start time and duration such as CH01 20120607 075719 000125 avi The first set of characters is the channel name Channel 1 The second group is the date 6 7 2012 The third group of numbers is the start time 07 57 19 AM The last set of digits is the length of the recording 1 minute 25 seconds Back Up All Files for a Date To back up all files recorded on a certain date make sure that a USB drive is connected to the back of the DVR Click on the desired date on the Calendar and then click on the Backup button below the Calendar A status window will open asking you to wait as the files are backed up You may remove the drive after the window PICTURE 4 16 indicates that the transfer is complete Backing up Select Files This operates in the same manner as searching for files to lock Connect a USB drive Select the date and if desired a range of time to search Click on Search to create a list of files in the right portion of the window Put a check mark in the box to the left of the desired files Click on the Backup button below the list to start the transfer A wi
7. live feeds from specific cameras while giving another user authority to view all the cameras and play recorded video but not allowing either the permission to change the recording mode or schedule PICTURE 5 8 Click Apply to save your new account and permissions To edit an account simply double click on its name in the list of users while logged in as admin and make your settings Be certain to click Apply in order to save your changes To delete an account check the box next to it in the list and then click on Delete 32 5 2 ADVANCE MENU The settings within this menu cover how your camera interacts with the world around it what events are triggered when it detects motion or how you can access it remotely ALARM Your system considers events such as motion detection drive failure and video signal loss to be alarms Motion This is the default method used by the DVR to record events and these settings do not need to be altered in most cases However certain situations will require some modification to avoid issues such as excessive alarms A camera will record when the Enable box next to it is checked PICTURE 5 9 Sensitivity can be adjusted to determine how much motion will cause recording to begin The sensitivity ranges from 1 most sensitive to 8 least sensitive Reducing sensitivity can lower the number of false alarms caused by swarming insects for example You are also able to turn off mo
8. manual recording only as every time the camera moves the DVR will treat that as motion detection CONFIGURING POINTS AND CRUISES In addition to being manually controlled you can configure your camera to follow a set path pointing from location to location and repeating In this mode you should change your alarm settings if not your recording mode and schedule Each time the camera moves it will trigger a motion detection event It is recommended that you set the channel to record continuously and turn off any alarm activity associated with that channel PICTURE 6 5 Creating Preset Points STEP 1 Point the camera to the desired spot Adjust focus iris and zoom as necessary STEP 2 Set the Preset pull down to the desired number 1 99 and then click Set STEP 3 Move the camera to the next desired spot and repeat to create the next preset 44 Creating a Cruise STEP 1 Click on the Cruise Settings button to open the Cruise Settings window STEP 2 Click on the Settings button net to the correct channel PICTURE 6 6 STEP 3 Select which number cruise this will be You may also give it a custom name STEP 4 Click on the green button on the left to begin adding preset points to the list PICTURE 6 7 STEP 5 In addition to selecting the Preset point you may also select the speed at which the camera will move along with how long it will stay pointed at that point before moving on to the next point STEP
9. on your drive and to prevent them from being overwritten you may lock them When a file is locked it can also not be erased accidentally It must be unlocked before it can be deleted Please note that if the hard drive is erased or reformatted ALL files will be deleted regardless of whether they were locked When you perform a file search using the Search button below the Calendar as described in the previous section a list of files conforming to your search criteria will appear in the right side of the window You can double click on a file to play it back in order to verify that it is the desired recording and then right click to return to the list To lock this or other files click in the check box to the left of the file name Click Lock and the file s status will change to Locked To unlock a file simply repeat the process checking the box to the left and click Unlock The file will not be deleted but will be overwritten as the DVR records new files PICTURE 4 15 28 BACKING UP FILES File backup is handled much in the same way as selecting files for playback and is done through the Record Search window There are two methods available backing up all files recorded within a given day and backing up only selected files No matter which method backing up files requires that a USB drive either removable flash USB or external USB hard drive to be connected to the USB port on the rear panel of the DVR that is not
10. s atthe same time ii Single Select a single Screen channel to view model The number of options varies by Starts and stops manual recording Playback Opens the video search and playback window Adjust the appearance of the video on the screen This does not affect the recorded video 4 4 MAIN MENU To access the Main Menu click on the Start button in the Control Bar If the Control Bar is not present right clicking on the screen will make it appear The Main Menu is the primary means of accessing the full set of functions of the DVR This is in addition to the shortcuts to specific features through the Control Bar Right clicking with the mouse will close the Main Menu window and return to the Live View mode PICTURE 4 3 4 5 BASIC MENU As its name implies this is where most of the basic settings are made to configure your DVR to your needs The Setup Wizard made many of these automatically and you were asked to fill out certain fields such as date and time during that process You can adjust or add to these settings within the various submenus shown on the left side of the Basic menu You will need to click on Apply to save your changes in each submenu Right clicking will close the window without preserving your changes as will clicking on the Exit button Default will restore factory settings only to the submenu that you are currently in SYSTEM This area allows you to name your DVR useful in situations wh
11. saving files in this case video recordings will eventually fill it to capacity When the drive is full no more files can be written to it and recording will stop For that reason the DVR is configured to overwrite older files when it is full Depending on your settings drive size and the number of recordings this can be as soon as a week to a month You can lock critical recordings in the Search menu as shown in Section 4 8 File Management his means that the DVR will record around them until you unlock them Another option is to set the DVR to overwrite after a certain number of days Select this option from the pull down and then set the desired maximum number of days up to 99 You will need to use the C key in the Virtual Keyboard to clear the current settings Be aware that if your drive fills up before that time your DVR may stop recording PICTURE 5 16 36 5 4 INFORMATION As its name implies the sole purpose of this menu is to provide information about the status of various aspects of the DVR With the exception of online users you will not be able to change anything using this menu DEVICE This window shows the serial number version of firmware the software that runs the DVR and the MAC ID of your system The Device Name and Device ID may be set in the System menu and the MAC ID is set by your network PICTURE 5 17 NETWORK Consisting of two tabs this menu shows your network status LAN This
12. shows the status of your local area connection LAN which is your business or home network centered around your router The IP address shown at the bottom is the address used to access your DVR remotely from the Internet WAN PICTURE 5 18 PPPoE If your DVR is connected directly to your Internet Service Provider ISP through a modem then this window will contain the information regarding your connection You will need to get this information directly from your ISP and enter it according to the instructions in the Remote Monitoring Guide PICTURE 5 19 If you have a more conventional connection through a router the information windows will be empty 37 ONLINE USERS This shows the users who are connected remotely to the DVR along with their log in time and IP address You can disconnect a user from the DVR temporarily by clicking the red box to the right of their name To block a user permanently you will need to adjust their privileges in the User menu see Section 5 1 RECORD Data regarding the recording quality of your cameras is shown here The column on the far right is useful in calculating how big a file your recording settings will generate If disk space is a concern you can adjust your settings in the Record menu see Section 4 6 Recording 38 PICTURE 5 20 PICTURE 5 21 5 5 MAINTENANCE The options in this menu allow you to update your DVR restart it keep it operating at top
13. 6 Click OK to add this point to the list PICTURE 6 8 STEP 7 Repeat Steps 4 6 as needed to add more points The camera will return to the first point after stopping at all the points on the list and the cruise will begin again To remove a point select the check box to the left and click on the red X button PICTURE 6 9 STEP 8 When complete click on the green v button to save To test your cruise return to the P T Z controls select your Cruise line and press Start You can edit your cruise at any time by changing Preset points as well as adding or deleting points from the list 45 Your DVR uses an A V Rated 7200RPM 3 5 SATA Serial Advanced Technology Attachment hard disk drive and will support drives up to 2TB terabytes These drives are the current industry standard and may be purchased wherever computer parts are sold Depending on where you purchased your DVR your hard drive may already be installed But we recognize that you may wish to upgrade or replace your drive in the future so this DVR is designed to make installation and replacement easy for the average user A 5400RPM drive will be adequate as long as it is A V Rated but a 7200RPM drive is recommended for optimal performance It should be noted that while this is the only user serviceable part within the case besides the battery and you will not void your warranty by installing or upgrading your hard disk drive care must be taken to avoid damage to
14. ATA FOR HARD DRIVE CABLE PICTURE 7 POWER CABLE 47 7 2 CALCULATING THE RECORDING CAPACITY OF A HARD DISK DRIVE While the physical data capacity of a hard drive is fixed how much video you can record upon it depends on your recording configurations Higher quality recordings will take up more space on the drive and setting the DVR to record for more frequently will fill it up more rapidly To determine the optimal capacity for your purposes the chart below to estimate the size of hard drive that you ll need VIDEO RESOLUTION FRAME AD e BIT SPACE FORMAT RATE QUALITY RATE USED FPS kbps MB h a T S beer 90 7 a a 1208 ee ee ee ee The formula for calculating the required disk space is Total Recording Capacity Used space per hour MB h x Recording time hour x number of channels Example A customer is using the NTSC format 30 frames per second CIF resolution with video quality set to Lowest and a total of 16 Channels He wants the unit to record continuously for a month Therefore the calculation will look like this 56 MB h x 24 hours day x 30 days x 16 channels 645 120MB or 650GB Installing a 750GB SATA hard drive should provide enough space for one month s continuous recording time at those settings 48 A 1 TROUBLESHOOTING 1 The DVR does not start after connecting the power what is wrong a The power adapter may have been damaged or is not providing enough power Please
15. Bar 4 4 Main Menu 4 5 Basic Menu System Date Time Display Record User 4 6 Recording 4 7 Playback 4 8 File Management Locking and Unlocking Files Backing Up Files 7 8 10 10 10 10 11 12 14 16 16 17 18 20 20 20 20 21 21 22 22 22 23 23 23 23 24 26 28 28 29 5 ADVANCED OPERATION 5 1 Basic Menu Display Users 5 2 Advance Menu Network Communication P T Z 5 3 Disk Management Overwrite 5 4 Information Device Network Online Users Record 5 5 Maintenance Basic Settings Logout 6 Pan Tilt Zoom Cameras 6 1 Connecting a PTZ Camera 6 2 Configuring and Controlling a PTZ Camera Controlling the P T Z Camera Configuring Points and Cruises 7 HARD DISK DRIVE 7 1 Installation Removal 7 2 Calculating the Recording Capacity of a Hard disk Drive APPENDIX Troubleshooting Product Specifications Q SEE PRODUCT WARRANTY Questions or Comments Contact Us 30 30 30 31 33 35 35 35 36 36 37 37 37 38 38 39 39 40 40 41 41 43 44 44 46 46 48 49 49 50 52 53 To prevent damage to your Q See product or injury to yourself or to others read and understand the following safety precautions in their entirety before installing or using this equipment Keep these safety instructions where all those who use the product will read them WARNING ELECTRIC SHOCK RISK E Check the unit and any accessories included in the pack
16. QSee simplicity quality technology User Manual QS494 QS458 H 264 NETWORK DVR QS Series QSee Thank You for Choosing a Q See Product All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase Additionally our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase Permanent upgrading service is provided for the software and is available at www Q See com Be certain to make the most of your warranty by completing the registration form online In addition to warranty and technical support benefits you ll receive notifications of product updates along with free downloadable firmware updates for your DVR Register today at www Q See com Please see the back of this manual for exclusions 2012 Q See Reproduction in whole or in part without written permission is prohibited All rights reserved This manual and software and hardware described herein in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Trademarks All brand names and products are trademarks or registered trademarks of their respective owners Q See is a registered trademark of DPS Inc Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties either expre
17. age immediately after opening If items are missing or damaged repackage and return to the point of purchase m Use the proper power source Only use the power adapter supplied with your system Do not use this product with a power source that applies more than the specified voltage 100 240V AC E Never insert anything metallic into the DVR Inserting anything into the DVR or its case can be a source of dangerous electric shock E Do not operate in dusty areas E Do not expose this product to rain or use near water If this product accidentally gets wet unplug it and contact Q See immediately E Keep product surfaces clean and dry To clean the outside case of the DVR gently wipe using a lightly dampened cloth only use water do not use solvents m Do not operate this DVR without the cover securely in place Do not attempt to do any repairs to the DVR yourself If there are unusual sounds or smells coming from the DVR unplug it immediately and contact Q See technical support Under no circumstances should the cover be removed while the device is connected to a power source You should only remove the cover to install replace the hard disk drive See Chapter 7 or replace the standard 3v lithium cell battery on the motherboard These are the only user serviceable parts You may need to replace the battery if the internal clock resets itself after a power outage E Handle DVR box carefully If you accidentally drop your DVR on any hard
18. at false alarms are not triggered The easy to use motion detect set up screen allows you to mask out certain areas which experience heavy movement in order to avoid false alarms and avoid unnecessary record triggering Multiple Backup Options A built in USB port gives you the option of backing up and transferring your video footage using a flash drive or external USB hard drive You can also connect to an external CD DVD writer to burn your file footage right onto a compact disc or DVD disc Files can also be accessed from your DVR system to a remote computer location by logging on remotely Connect to a TV or PC Monitor Easily This system comes with both a VGA and BNC out port to allow you to connect to a TV or 19 or larger VGA monitor for viewing purposes User Friendly LCD Control Functions Front panel button control allows instant booting up and system standby at the press of a button LCD monitor can be set to go into energy efficient stand by mode Included Mouse and Remote Control In addition to front panel button controls system can also be booted up and put into standby mode using the included remote control or mouse Storage Function Encrypted file format to ensure data security and avoid vicious data modification Compression Format Supports multiple channel audio and video Independent hardware decodes the audio and video signal from each channel to maintain video and audio synchronization Audio Recording On
19. ations such as live viewing file search and playback For the purposes of this manual instructions will be given for using the mouse but the other modes are also presented in this chapter 3 1 MOUSE CONTROL The mouse operates in a manner similar to how it is used on a conventional computer point and click right click double click and so on How these functions are used is based on the context of where they are used Some examples are LEFT CLICK Selecting an item Opening a menu Checking a box or motion detection status Selecting letters numbers or symbols on the virtual keyboard DOUBLE CLICK Selecting an event for playback Selecting a screen to zoom into from multi screen mode RIGHT CLICK Exits any window Exits any menu or reopens previous menu Hides reveals Control Bar S START PICTURE 3 1 CLICK AND DRAG Select motion detection zone Select privacy mask zone 16 VIRTUAL KEYBOARD The virtual Keyboard is contextual For example it will only show digits when the field is for numeral entries In fields where letters and symbols can be entered users can switch between the two keyboards by using the Shift key Available keyboards include Numbers Only PP FS TE A A AP A PN FE AEN AERTS Lower Case and Numbers Upper Case and Symbols PICTURE 3 2 The keyboards are used by clicking on the desired character Characters are deleted with the Backspace key To finish entering your text click the En
20. change the adapter b The DVR may not be getting enough power from the outlet or surge protector it is attached to c There could be a problem with the system board on the DVR 2 The indicator lights of the DVR are on but no output Why a The power adapter may have been damaged or is not providing enough power Please change the adapter b The video format of the DVR is different from that of the monitor c Connection problem Please check the cable and the ports of the monitor and DVR 3 Why are no images displayed on some or all of the channels of the DVR a Connection problem Please check the cables and the ports of camera and DVR b Camera problem Please check the cameras by attaching them directly to TV or working port on DVR c The video format NTSC PAL of the DVR is different from that of the cameras Please change DVR video format 4 The DVR cannot find the hard disk drive a The power adapter is not providing enough power or the adapter is not getting enough power from the outlet b Connection problem Please check the power and data cables on the HDD c The HDD is damaged and will need to be replaced 5 cannot record what could be the problem a The HDD is not formatted Please format it manually first lb The record function is not enabled or setup correctly Please refer to Section 4 6 Recording c The HDD is full and the Overwrite function is not enabled Please refer to Section 5 3 Disk
21. corded video file Select the Settings button under Mask for the channel you wish to mask You will see a live view from that camera Click and drag over the area you wish to block out You may mask up to four areas Click Apply to save your areas Clicking Clear will remove all masks from that channel You can switch to another camera within this menu or return back to the Basic menu PICTURE 5 2 30 Color You can adjust the appearance of your camera s feed on your monitor using these controls It will not effect the video that s recorded onto your hard drive PICTURE 5 3 Overlay You can adjust the position of the channel name and time stamp on your live feed and recorded video You may also turn off either or both using this interface Click on the Settings button below Overlay for the camera you wish to modify You can turn off the time stamp and channel PICTURE 5 4 name individually by unchecking their box You may also click and drag the displays to a new position Clicking Default will restore them back to their original location USERS Your system comes with one administrator account already set up If you will be the only person operating this system you will only need this one as it has been configured to have permission to access and control every function and feature on the DVR IMPORTANT To ensure the security of your system you should create a password for your admin account at thi
22. deo Out port on the DVR s back panel through the use of the included BNC Male to RCA Female adapter cable Picture 2 1 which plugs into the RCA Video In port on the back of the television PICTURE 2 1 10 Both displays may be used at the same time however they will both show the same images and they cannot be combined The menu and mouse cursor will appear on both IMPORTANT The default resolution of this DVR is 1024 x 768 pixels Some monitors smaller than 19 may not display video properly AUDIO You can record a single channel of audio to accompany your video recording This audio signal will be recorded on the first channel so you should connect an audio capable camera to those channels Likewise if you are co locating a microphone to capture audio to accompany a camera s video signal then the camera should be connected into the first channel The audio connection ports will be of the RCA standard Microphones such as Q See s QSPMIC Picture 2 2 generally have RCA connectors which will connect directly to the DVR For output most readily available speakers such as those used in audio systems will have an RCA connector The connections and ports of the various models are presented on the following pages 11 QS494 FRONT PANEL QSS 4 Channels QS494 o POWER NET Item Name Symbol Description 1 LED Shows status of hard drive network and whether the DVR is INDICATORS currently recording
23. e an audible buzzer alarm from the DVR itself sending out e mail and beginning recording on other channels These actions are set in the Trigger area of the Alarm menu Record You can have other camera s begin recording even if they did not detect motion Snapshot This is a still image captured by one or more cameras These can be attached to any alarm e mail Alarm Output The length of time that the DVR will remain in its alarm state Buzzer The length of time that the audible alarm will sound PICTURE 5 13 Pop up Image When triggered the selected cameras live feed will appear in full screen mode Post and Pre Record The amount of time that will be recorded by the camera detecting the event before and after it occurs P T Z If you have a Pan Tilt Zoom camera connected to the DVR you can have it rotate to a preset point or begin a pre programmed cruise Please see Chapter 6 P T Z Cameras for instructions on utilizing a PTZ camera with your DVR 34 Video Loss If the DVR detects the loss of video feed from a camera it can trigger other actions just as with the Alarm menu Camera Block If the DVR determines that a camera is being blocked it can also trigger a response in the same manner as the Alarm or Video Loss functions This function is normally disabled but it may be turned on for individual cameras should your situation require it Because certain environmental factors such as a do
24. e channel of audio recording capability 24 7 Scheduled Recording Choose which days of the week and hours of the day you want to set your DVR to record or not record Multiple Playback Options and Advanced Search Functions Supports real time CIF recording on each channel independently Search through recorded files while you are playing live footage monitoring through a remote location using a supported internet browsing application and backing up system files A variety of playback modes include slow play fast play and backward play Network Monitoring Supports network remote real time monitoring available bandwidth permitting remote record search and remote PTZ control Communication Ports RS485 port can be used for PTZ camera control Standard Ethernet port allows you to access the DVR from a network or the Internet PTZ camera control Supports PTZ decoder via R8485 Supports the PelcoD and PelcoP protocols NOTE Depending on your point of purchase your DVR may have the hard disk drive already installed If your drive was packaged separately or if you wish to upgrade your installed drive up to a 2 Terabyte drive please see Chapter 7 at the back of this manual which covers installing hard drives Please note that it is important to keep in mind common safety guidelines when installing your DVR or connecting additional devices including turning off and unplugging your DVR before installing interna
25. e set your options you may double click on the date in the calendar or on the Search button below it to reveal a list of video files in the right side portion of the window that match your criteria Each listing will show the starting and end times the type of recording and whether the file has been locked to prevent erasure Only a limited number of files will appear at a time Click on Prev Next Last or First to navigate through the pages of files Double click on the desired file to begin playback which will occur in a new window Playback Shortcut Clicking on the arrow at the far right of the Control Bar will open the Playback window and the system will begin playing the first video s recorded that day 26 PICTURE 4 14 No Item Function Select the date to search Shows the time videos were recorded on each channel Playback Progress Shows location of playback within the records This may be Fence moved forward or back Files Red areas indicate files triggered by events Green areas are files that were recorded when the channel was set to regular 5 Increase Decrease Zooms Time Scale to allow more precise selection of video files Time Scale Recorded time Shows when the currently playing file was recorded 7 Minimize Maximize Clicking this will hide or reveal the Time Scale and Calendar while leaving the playback controls on screen 10 Moves playback forward one frame 11 Slow Advance Plays vide
26. eceive any data back from the unit Video images will be delivered through the video cable as with any other camera The DVR is set by default for RS485 to be disabled for each channel Therefore PTZ settings must be enabled before PTZ cameras can be utilized This system supports 26 of the most common protocols including Pelco D and Pelco P When connecting a PTZ camera the following should be taken into account e The 485 port of this DVR cannot parallel connect with the 485 port of another device e The voltage between the A and B lines of the camera should be less than 5V STEP 1 The data cable from the PTZ camera must be connected to the ports highlighted in Picture 6 1 Multiple PTZ cameras can be connected to this port but you may require an expander port to do so STEP 2 Connect the other end of the cable to the proper pins in the connector on the camera STEP 3 Connect the camera video and power cables as you would any other camera STEP 4 Go to the P T Z menu within the Advance menu STEP 5 Choose the correct communication protocol address and baud rate See your camera s manual if needed STEP 6 Click Apply PICTURE 6 2 41 PTZ Definitions and Descriptions Parameter Settings What it Means Preset Points 1 255 Programmed positions that the camera will point to renee TSS me aenea amami ea Baud Rate 1200 9600 The speed that data is transmitted T E Protocol The communication protoco
27. ere you own more than one adjust the resolution and format set your desired language and when or whether the DVR will log you out due to inactivity If the Startup Wizard is not set to Off you should change it to that status at this time to avoid having to go through it when the DVR restarts PICTURE 4 4 If you are in North America you should not change your video format from the NTSC standard Other regions including Europe along with Brazil Argentina and Uruguay in South America use the PAL format Video mode does not make a difference if you are using a VGA monitor The DVR will take a moment to switch languages if you chose to change 22 DATE TIME There are two tabs in this submenu Date Time This tab allows you to set the date and time along with the format you wish both to be displayed You can chose between a traditional 12 hour clock or a 24 hour version commonly referred to as military time PICTURE 4 5 If you did not select your time zone during the Startup Wizard process you may do so now If you are uncertain of your time zone you can find it at http www worldtimezone com Synchronization allows you to use an Internet time server to keep your DVR s internal clock accurate much in the way that your computer uses one Use of this feature requires that the DVR is connected to the Internet DST Use this tab to configure your DVR to automatically adjust for Daylight Savings Time if yo
28. is simply fill out the User s Information Card on our website at www Q See com 52 QSee QUESTIONS OR COMMENTS CONTACT US PRODUCT SUPPORT DOWNLOADS FIRMWARE UPDATES amp MANUALS 24 7 Technical Resources Live Chat M F 9 5 PST www Q See com Support 53 simplicity quality technology QSeCe Digital Peripheral Solutions Inc 8015 E Crystal Drive Anaheim CA 92807
29. l components POWER The DVR s power supply plugs into the DC power socket on the back of the DVR It is absolutely essential that you only use the power supply that came with the DVR to ensure proper operation and to avoid damage We also recommend that you use an uninterrupted power supply UPS so that the system will continue to operate in the event of a power loss In addition you should connect the DVR into a UL 1449 rated surge protector It should have a joule rating of at least 400 a response time of 10 nanoseconds or less and a clamping voltage of no more than 330 volts Your DVR will power up as soon as it is plugged in When shutting down the DVR it is essential that you do so by using the Standby feature within the software or the Standby button on the remote control Once the display goes blank you may either turn off the surge protector or unplug the DVR If you wish to restart the DVR from standby mode then you may do so by pressing and holding the Standby button on the remote control USB PORTS There are two USB ports on the rear panel of your DVR Either may be used by the mouse with the other port being used by a removable or externa USB drive for file backup and firmware upgrades VIDEO DISPLAY The DVR can output video to either a standard VGA monitor or television The monitor is connected via a VGA monitor cable not included to the VGA port on the rear of the DVR The television is connected to the BNC Vi
30. l used by the camera Supported protocols are Pelco D Pelco P PelcoD1 PelcoD2 PelcoD3 PelcoD4 PelcoP_WJ ABK2001 ACES HN Dragon EE HT600 HY Lilin Philips SAE Samsung YAAN YLDVR 42 6 2 CONFIGURING AND CONTROLLING A PTZ CAMERA All activities regarding controlling the PTZ camera manually or setting up automatic cruises take place in the PTZ control panel located in the Control Bar PICTURE 6 3 TY PICTURE 6 4 No item Function 8 f z mno S 7 Directional Click on arrows to move camera in desired direction Controls spe Adjust speed of camera s movement Choose the Preset Point number se Preset Sets camera s current position as preset point indicated by the number to the left CONTROLLING THE P T Z CAMERA Once the P T Z Control Panel is open you can direct the camera by selecting its channel and using the directional controls Click and hold to move the camera in the desired direction You can adjust the speed of movement using the slider The Iris Focus and Zoom controls are paired to either side and allow you to adjust the image by increasing or decreasing their respective functions Some cameras feature automatic iris and focus controls and those buttons will not affect that camera Similarly the Wiper and Light buttons will not work on cameras without those features If the P T Z camera will only be manually controlled then you may wish to change the recording mode and schedule for
31. llow the schedule set up under that tab discussed below The other option is to enable the cameras to record all the time You can copy settings in this tab from one camera to another using the Copy button Be certain to click Apply to save any settings you make in this tab Bit Rate Tab This tab controls the quality of the video recorded by the cameras The resolution frame rate and physical quality of the recordings may all be adjusted The factory settings are optimized to best balance quality with the amount of space required to store recorded videos Resolution D1 resolution is 704x480 pixels Framerate Smooth real time video footage moves at 30 frames per second fos A lower frame rate generates jerkier movement but it requires less disk space PICTURE 4 9 Quality This ranges from Normal to Best with increasing levels of image clarity Each improved level requires more storage space on the hard drive You may copy the Bit Rate settings from one camera to others Simply select which camera to use as the source and which camera s to apply the settings to and then click on the Copy button 24 Schedule Tab As stated earlier in this section your DVR is configured to record when motion is detected 24 7 The Schedule tab reflects this with the weekly schedule filled completely with red signifying that it is set to record on Alarm This schedule setting not only saves disk space but makes it ea
32. ndow will open to confirm that files are being transferred You may remove the USB drive after the window says that the backup is complete 29 The previous chapters covered information needed to help you set up and operate the essential functions of your DVR This chapter will provide information covering more advanced features to enable you to get the most out of your system To allow you to easily locate information about a feature they will be listed in the order they appear within the menus Most of the features within the Basic and Search menus were covered in the previous chapter so please refer to that section of the manual for information on the Recording Playback File Management and Basic configuration Information on connecting ad operating PTZ cameras will be included in its own chapter 5 1 BASIC MENU Most of the features within this menu were covered in Chapter 4 with the exception of display settings and user management which will be covered below DISPLAY Camera Name As mentioned earlier you can rename your cameras to a more convenient title such as the location of the camera should you wish by clicking in the name field for a camera and then using the Virtual Keyboard to enter the new name PICTURE 5 1 Mask This allows you to block off or mask an area of the camera s view This could be to hide an access keypad or combination for example Masked areas will not be shown on the live view or in the re
33. ng you may double click on a day s bar and a Schedule pop up window will appear allowing you to set the recording mode along with the start and end times Add or delete scheduled blocks using the appropriate button PICTURE 4 12 25 4 7 PLAYBACK Once your DVR records video the next step is search for and play back specific events There are two methods available to play back files Clicking on the Playback arrow at the far right of the Control Bar will begin playback of the day s recordings However if you are looking for files recorded on a different day or want to find a specific recording clicking on the Search icon in the Main menu will open the Video Search window Video Search The Video Search window provides a pair of options to retrieve files for viewing The calendar will highlight the current date in blue and will use red to highlight other days that contain video recordings PICTURE 4 13 Clicking on Playback will cause the DVR to start playing back all the recorded files from that day beginning with the earliest one recorded If more than one camera has video the multi channel views will show the playback from each camera in synch with the playback from others You may also narrow your search by selecting the hours to search between as well as the type of recording Regular or Alarm using the pull downs under the calendar Additionally you may limit your search to only select cameras Once you v
34. o forward at 1 2 1 4 or 1 8 speed 12 Fast Advance Plays video forwards at 2 4 or 8x speed 14 Will only affect channels with recorded audio 15 Hide Playback Hides Playback Controls Calendar and Time Scale Right Controls clicking will reveal them 6 Minimize Maximize Clicking this will hide or reveal the Time Scale and Calendar while leaving the playback controls on screen Close Playback Ends playback and returns to Video Search window or Live View depending on the method used to launch the Playback Window Fast Rewind Plays video backwards at normal or 2 4 or 8x speed Play Pause Pauses and restarts playback k NI 27 4 8 FILE MANAGEMENT When you record an important event you will want to ensure that it does not get erased by accident You will likely also want to back it up onto another device where it can be shared with others including law enforcement if need be Managing your files takes place in the same Record Search window as used for locating files for playback LOCKING AND UNLOCKING FILES Your DVR is configured to overwrite old files when the hard drive is full While you have the option to disable this feature it means that your DVR will stop recording new video when the drive reaches capacity Depending on the size of your hard drive and the amount and size of your recordings it will generally take at least several days to a month before your drive is full In order to preserve important files
35. or that is open during business hours can block a camera you are able to adjust the sensitivity and set a schedule to turn off camera blocking as needed Or you can disable the function completely if need The schedule and trigger functions work as previously described PICTURE 5 14 NETWORK Most of the settings in this menu were made using the Startup Wizard during your initial setup This chapter is covered in the Remote Monitoring Guide that came on the CD included with your DVR It is also available for download at Q See com Support COMMUNICATION As with Network this menu is covered in the Remote Monitoring Guide P T Z Pan Tilt Zoom cameras will be discussed in Chapter 6 P T Z Cameras 35 5 3 DISK MANAGEMENT This menu allows you to manage and monitor the hard drive s mounted within your DVR You can check drive capacity set overwrite status and format a new or existing hard drive Clicking on this menu from the Main menu will show the status of any hard drives mounted in your system It will show the Current capacity and available free space PICTURE 5 15 You are also able to format any mounted hard drive by selecting the Format box next to the desired drive and then clicking on the Format button Please see Chapter 7 for instructions on mounting or replacing a hard disk drive CAUTION Formatting the hard drive erases all video data This step cannot be undone OVERWRITE Like any computer hard drive
36. power switch 20 4 2 SYSTEM LOGIN By default the DVR will display the live video from one or more cameras after starting up In order to access the features including playback of recorded video you will need to log into the system The Login window will appear whenever a user attempts to access the DVR while not being currently logged in whether to an extended period of inactivity or by having previously logged out By default passwords are disabled on the system You do not need to enter a password when accessing any system menus This is done as a convenience to assist in setting up your system PICTURE 4 1 The default user name is admin and the password is blank no password Just click Apply Once you have completed setting up your DVR it is highly recommended to enable passwords on the system using the Password menu in order to secure your system 4 3 CONTROL BAR The Control Bar gives direct access to many of the system s functions features and options without having to go through a series of intermediate steps It appears at the bottom of the screen and can be hidden or revealed by right clicking the mouse It will disappear when a menu is opened and reappear after all menus are closed OBZu PICTURE 4 2 Opens the Main Digital Digitally enlarge a Menu Zoom section of the video Adjust volume requires audio source Multi View multiple PTZ Opens PTZ camera Channel channels on screen dii EE P View
37. rt automatically 39 SETTINGS Unlike computers the DVR does not store its operating system firmware on the hard drive but instead it stores it on the mother board so your settings will be retained even if you switch hard drives You are able to backup your settings onto a USB drive much like a video file This is useful if you are experimenting with optimizing your settings and do not want to start over from the factory defaults if you do not like the results You are also able to restore the factory defaults using this menu PICTURE 5 23 LOGOUT It is recommended that you log out from your DVR when you will be away from it for an extended period of time especially if others have access to your system This will not shut down the DVR but merely require that a user log back in to control the system PICTURE 5 23 40 6 1 CONNECTING A PTZ CAMERA Some QS Series DVRs can support one or more Pan Tilt Zoom or PTZ cameras These cameras connect to the DVR through the same ports as a conventional camera but the control wires connect through the RS485 block on the back of the DVR Picture 6 1 below is only a representation and your actual connector may look different Please consult Chapter 2 Installation and Connection to find the diagram representing your model for the location of your connector block The RS485 connector uses a single direction protocol meaning that it can send commands out to the camera s but not r
38. s time Setting Admin Password The admin account does not come with a password so it is up to you to create one Simply double click on the admin account name and a window will open up allowing you to enter the password Enter it twice and click Apply to set it Your password should be something you can easily recall If you write it down store it in a location away from the DVR PICTURE 5 5 31 Adding Editing and Deleting Users If you wish to allow someone else to use your system it is recommended that you give them their own user account You can have a total of five user accounts including the admin account which is the only administrator level account permitted The admin account may not be edited or deleted but you can limit other user accounts to what they can or cannot see control or change on the DVR You may only change user permissions while logged into the admin account To add an account click on Add user PICTURE 5 6 Enter the user name and password for your new account Binding Mac Client is used to limit remote access by a user to a specific computer This is generally reserved for advanced users You will need to determine the MAC address of the computer that will be used and enter that address in the field provided PICTURE 5 7 Once you ve created a new user account you can restrict what options that user is able to access For instance you can allow one user the ability to only view
39. sier to locate recordings of events when they do occur because there is much less video that needs to be searched through The different recording modes are color coded ianua DVR will not record unless user begins it by clicking on the Record button in the Control Bar or on the remote control ME Normal DVR records continuously Arm DVR will only record when motion is detected You can alter the schedule including the type of recording mode by selecting the desired mode and then clicking and dragging in the desired area of the schedule with the mouse The area will fill with the color indicating the recording mode for that time Mistakes can be corrected by selecting a different recording mode and changing the block of time back to the desired mode In Picture 4 11 at right the DVR has been set to record continuously green during the period of time between 8am and 5pm 1700 hours on Tuesdays with the exception of the 12 noon and 1pm 1300 hours which has been set to Manual black The rest of the time the schedule is set so that the DVR will record when an event is detected red PICTURE 4 11 Each camera is configured separately but you may copy the schedule from one channel to another by selecting the camera with the desired schedule as well as which camera or all cameras to which you want to apply the schedule Click Copy and the other cameras will have the same schedule For more precise schedule setti
40. ss or implied of any kind with respect to completeness of its contents Manufacturer shall not be liable for any damages whatsoever from misuse of this product 2 This manual is written for Q See s model QS494 and QS458 DVRs and was accurate at the time it was completed However because of our ongoing effort to constantly improve our products additional features and functions may have been added since that time and on screen displays may change We encourage you to visit our website at www Q see com to check for the latest firmware updates and product announcements Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble free manner Please take the time to read and follow all instructions and pay attention to alerts as shown below IMPORTANT Red boxes with this icon indicate warnings To prevent possible injury or damage to the product read all warnings before use NOTE Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system Rev 3 0 6 19 12 3 1 INTRODUCTION Features and Specifications 2 INSTALLATION AND CONNECTION Power USB Ports Video Display Audio QS494 QS458 3 CONTROLS 3 1 Mouse Control Virtual Keyboard 3 2 Remote Control 4 BASIC OPERATION 4 1 Power On Off Standby Mode Shutdown 4 2 System Login 4 3 Control
41. surface it may cause a malfunction If the DVR doesn t work properly due to physical damage contact Q See for repair or exchange m Make sure there is proper air circulation around the unit This DVR system uses a hard drive for video storage which generates heat during operation Do not block air holes located on the bottom top sides and back of the DVR as they are designed to keep the system cool while running Install or place this product in an area where there is ample air circulation E Provide proper ventilation This DVR has a built in fan that properly ventilates the system Do not cover or impede this fan FEATURES AND SPECIFICATIONS This product offers the following features Smartphone Compatible Access live footage directly from your iPhone iPad as well as Android smartphones and tablets Your DVR can also be set to e mail your hand held device whenever specific activity occurs such as motion detection View Your Video Feed Online with No Extra Service Fees View your DVR s live or recorded video footage on any Internet accessible computer with Internet Explorer Mozilla Firefox and Google Chrome using IE plug in Stay Notified with Customizable Email Alerts Set your system up to notify you when an event has occurred at the location you are monitoring Notification alerts can easily be adjusted to your specifications Advanced Motion Detection Activated Recording Advanced motion detection settings ensure th
42. ter key To finish entering digits in the Numbers Only keyboard click the ia i key Clicking outside of the keyboard will close it 17 3 2 REMOTE CONTROL The buttons on the Remote Control operate in the same manner as on a conventional DVR remote Some buttons have multiple functions depending on which menu is being accessed Name Symbol Function En STANDBY Press to turn standby mode ON OFF LOGIN LOCK If Security has been enabled in the Setup menu press to open the user password login screen Number Channel buttons While in menus press buttons O 9 to enter values during live viewing press to view channels full screen 4 Press to switch between quad and full screen displays e ez Press to open the PTZ contol window e NawgatonOK CY O delle ee a ee ee E fo In menus press to confirm selections during playback and preview press to view system information adjust values aeara manual recording Daa Esteli recording 2 eanes O 13 Pasakos erase reverse payback speed 6 OK OK sto star payback o me Press to increase forward playback speed 2X 4X 8X Rm Press to slow playback speed by 1 2 1 4 1 8 Press to freeze playback to one frame then press again to advance frame by frame 18 TIP When using the remote control to enter password and camera titles select the field using the navigation buttons press ENTER and then press the number buttons SMe LUG K 7 a sj
43. the other components within the case Such damage will not be covered WARNING ELECTRIC SHOCK RISK The DVR MUST be unplugged from all power sources as well as from the cameras before opening the case Failure to do so can result in damage to the DVR or its components as well as injury or death 7 1 INSTALLATION REMOVAL It is strongly advised against opening the case when atmospheric conditions present the risk of static discharge which can damage electronic components Whether installing the drive for the first time or removing the old one to install a new one the steps are largely the same STEP 1 Disconnect the DVR from the power source as well as any other connections STEP 2 Remove screws the number will vary depending on your model from the side and rear of your DVR Holes for Hard Disk Drive Mounting Screws PICTURE 7 1 STEP 3 Remove the case by sliding it backwards and then lifting off STEP 3A If removing a hard drive you will need to unscrew the four drive mounting screws at the bottom of the DVR or on the internal mounting rack 46 STEP 4 Connect the power and data cables Press firmly but do not force them onto the pins or you may damage them The connectors are keyed to ensure they are connected in the proper position STEP 5 Attach hard drive to the base of the DVR with screws using the four mounting holes STEP 6 Replace the DVR cover and secure ee MOUNTING HOLES D
44. tion detection in certain areas of a camera s view using the Area setting Clicking on Settings will bring up a live view from the chosen camera overlaid by a grid of green boxes Clicking and dragging will turn boxes gray disabling motion detection Clicking a gray box will return it to green Right Click to exit PICTURE 5 10 In the case of Picture 5 10 recording will not be triggered when someone walks down the hall at the bottom of the stairs but recording will be triggered if someone climbs them You can also use masking to block out items such as flags or busy roads to prevent false alarms 33 The Schedule function is similar to the one used to set up the recording schedule covered in Section 4 6 Recording but this controls the alarm response only You can set the alarm to be on or off during specific periods These responses are set up in the next option Trigger and control what actions the DVR will take when motion is detected An example of setting an alarm schedule would be to turn off the audible alarm and pop up message for the period that you are away from the DVR to avoid calling attention toit PICTURE 5 11 Like the Recording Schedule double clicking on a day in the Alarm Schedule timeline opens a pop up window allowing you to make more precise settings PICTURE 5 12 In addition to recording when an event takes place the DVR can also activate or trigger other actions Among these options ar
45. ur region uses it You are able to set the start and end dates based on whether the time changes on a specific date or on a certain week within a month For example as of this writing DST begins on the second Sunday of March and ends on the first Sunday of November in most parts of the U S and Canada PICTURE 4 6 You must click Enable to activate this feature DISPLAY This menu will be discussed in detail in the next chapter but you may chose to name your cameras In a manner more convenient to you at this time PICTURE 4 7 RECORD Your DVR is factory set to record when motion is detected Adjusting your recording method an schedule is discussed in Section 4 6 Recording immediately following USER Adding editing and deleting user accounts will be covered in Chapter 5 23 4 6 RECORDING The fundamental purpose of your DVR is to view live cameras as well as to record events as they happen This section covers how to configure the settings to best suit your requirements Since each user s needs are different we will provide information on the options available which you may combine as you need Basic Tab By default your DVR is configured to record when motion is detected Each camera is enabled as is audio recording Audio tracks will only be added to the video if you have microphones or audio enabled cameras connected to your DVR PICTURE 4 8 The recording mode is set for Schedule which allows it to fo
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