(User Manual)
Contents
1. IV Move infected files to the Virus Vault I Delete messages with infected files ES 2003 only On the General tab you will find several preset options related to the AVG for MS Exchange 2000 2003 Server e mail virus scanning performance e Enable you can enable or disable mail scanning here e Background Scanning you can enable or disable the background scanning process here Background scanning is one of the features of the VSAPI 2 0 2 5 application interface It provides threaded scanning of the Exchange Messaging AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 13 AVG Databases Whenever an item that has not been scanned before is encountered in the users mailbox folders it is submitted to AVG for Exchange 2000 2003 Server to be scanned Scanning and searching for the not examined objects runs in parallel A specific low priority thread is used for each database which guarantees other tasks e g e mail messages storage in the Microsoft Exchange database are always carried out preferentially Proactive Scanning you can enable or disable the proactive scanning function of VSAPI 2 0 2 5 here The proactive scanning lies in dynamical priority management of items in scanning queue The lower priority items are not being scanned unless all the higher priority ones most frequently supplied on demand in the queue have been scanned However an item s priority rises2. gt Return mail to sender the infected e mail will be returned to the sender as undeliverable with an option to add a warning about the virus found gt Infected files additional settings will define whether the infected attachments are removed from the email message and or moved to the AVG Virus Vault The Infected files field allows you to specify the AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 26 AVG action to be taken for virus infected files Possible actions are Remove the infected files are removed from the e mail Remove and store in the vault the infected files are removed from the e mail and stored in the local Virus Vault Store in the vault and deliver to recipient the infected files are kept in the e mail and their copies are also stored in the local Virus Vault Deliver to recipient the infected files will be kept in the e mail and delivered to recipient e Send warning to recipient sender you should select this field if you wish to warn the recipient sender depending on whether you choose Deliver mail to the recipient or Return mail to the sender action of virus infected e mail e Text of warning here you can edit the default message text included in the virus infected email if you have previously selected the Send warning to recipient sender option e Send warning to administrator when this field is selected a warning will be sen
3. 70 MB of free hard drive space e 256 MB of RAM memory 2 5 Uninstall Previous Versions If you have an older version of AVG Email Server installed you will need to uninstall it manually before installing AVG 8 0 Email Server Edition You must manually perform the uninstallation of the previous version using the standard windows functionality e From the start menu Start Settings Control Panel Add or Remove Programs select the correct program from the list of installed software Be careful to select the correct AVG program for uninstallation You need to uninstall the Email Server Edition before uninstalling the AVG File Server Edition e Once you have uninstalled the Email Server Edition you can proceed to uninstall your previous version of AVG File Server Edition This can be done easily from the start menu Start All Programs AVG Uninstall AVG When both the AVG Email Server and the AVG File Server have been successfully uninstalled proceed with installation of the latest AVG 8 0 File Server Edition AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 6 AVG 2 6 Install AVG Fileserver AVG 8 0 File Server Edition is required to ensure e mail antivirus and antispyware protection using the AVG scanning engine It must be installed BEFORE beginning the installation of AVG 8 0 Email Server Edition For details on AVG 8 0 File Server Edition installation please refer to the AVG 8 0 File Se
4. Lot R6 43 0 I w32 Domino Directory Cache dbdirman nsf C Program FilesiLot R6 43 0 Domino Domain Monite ddm nsf CAProgram FilesiLot R6 43 0 gt Offline Services doladmin nsf C Program FilesiLot R6 vais ZA 4 Cfcee JO AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 23 S AVG 4 3 Configuration Double click the AVG for Lotus Notes in the administrator utility main window File tab to open the AVG for Lotus Notes Configuration window GANG for Lotus Notes Configuration IBM Domino Administrator File Edit View Create Actions Help 25926 65HB gt BAG E GRISOFT Domain IN AVG for Lotus Notes Configuration X oa AVG for Lotus Notes Ea Configuration Organization Server Mail scan Scheduled database scan V grisoft D ee In this window select the server on which you want to have the AVG configuration database Double click on the server field or simply press the Edit button that is right above the servers list A new untitled window opens then within the Lotus administrator utility environment AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 24 V Untitled IBM Domino Administrator File Edit View Create Actions Text Help Setup for server YM MK DOC grisoft Global settings Server name VM MK DOC grisoft 19 Certify mail T Yes ei Certify text T Thi
5. document 3 Logs and Results D Servers ala A A 5 Resident Shield EN EJ Update JE Remote Administration The Attachment filter dialog allows you to set up parameters for e mail messages attachment scanning By default the Remove attachments option is switched off If you decide to activate it all e mail message attachments detected as infectious or potentially dangerous will be removed automatically If you want to define specific types of attachments that should be removed select the respective option e Remove all executable files all exe files will be deleted e Remove all documents all doc files will be deleted e Remove files with these extensions will remove all files with the defined extensions AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 35 S AVG 6 FAQ and Technical Support Should you have any problems with your AVG either business or technical please refer to the FAQ section of the AVG website at www avg com If you do not succeed in finding help this way contact the technical support department by email Please use the contact form accessible from the system menu via Help Get help online AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 36
6. in Exchange 2000 Server Service Pack 1 kb en us 328841 amp Product exc h2k for information on Exchange and antivirus software interaction ort microsoft com default aspx scid kb en us 823166 for information on additional VSAPI 2 5 features in Exchange 2003 Server application AVG 8 0 Email Server Edition O 2008 Copyright AVG Technologies CZ s r o All rights reserved 14 AVG Note The scanning behavior is controlled from the AVG File Server Application From the application s main menu select Tools Advanced Settings See the E mail Scanner chapter 3 3 4 Diagnostics Logging AYG For Exchange Properties 2 x General Diagnostics Logging gt New Log Time Period Hourly Daily Weekly Monthly C Yearly Unlimited file size When file size reaches 10 MB Log file directory C AVG4ES2K loa all Log file name manYYMMDD log Screen Refresh secs jo E On this tab you can define the virus scanning logging frequency and general behavior here Several fields are preset on the Diagnostics Logging tab Log Mode you can adjust the amount of information to be logged here New Log Time Period you can define the period of new log file creation and possibly the log file size here Log file directory you can change the default log file location here Log file name you can see the default log filename here Screen Refresh secs you can specify how o
7. with the license agreement press the Don t accept button and the installation process will be terminated immediately 3 2 3 Registration In this screen you should fill in your AVG 8 0 Email Server Edition license number If you used an AVG 8 0 Email Server Edition license number during the installation of AVG 8 0 File Server Edition then this screen will not be displayed However if you purchased AVG 8 0 Email Server Edition and AVG 8 0 File Server Edition separately then you will now need to enter your license number for AVG 8 0 Email Server Edition Confirm the provided information by clicking the Next button Having confirmed the license agreement you will be redirected to the Checking AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 9 AVG System Status dialog This dialog does not require any intervention your system is being checked before the AVG installation can start Please wait until the process has finished then continue automatically to the following dialog 3 2 4 Location In the next window you will be prompted to select the target installation folder Press the Browse button to select other location than the default one If you do not have an actual reason to change the default settings it is recommended to keep the preset location Click on the Next button to continue 3 2 5 Start Copying Files Setup prompts you to trigger copying of the installation files befo
8. S AVG AVG 8 0 Email Server Edition User Manual Document revision 80 9 12 8 2008 Copyright AVG Technologies CZ s r o All rights reserved All other trademarks are the property of their respective owners This product uses RSA Data Security Inc MD5 Message Digest Algorithm Copyright C 1991 2 RSA Data Security Inc Created 1991 This product uses code from C SaCzech library Copyright c 1996 2001 Jaromir Dolecek lt dolecekQics muni cz gt This product uses compression library zlib Copyright c 1995 2002 Jean loup Gailly and Mark Adler AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 1 Contents 1 Introduction eene een ee EE EE KEE RER EE KEE EE EE KEE EE EE E EE KREE EE KEE E KEE EE KEEN Eben 4 2 AVG Installation Requirements x arnrnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnennnvnvnnnnnnvnnnvnnnnnnnnnnnnnnn 5 2 1 Operation Systems Supported use naar nnnr EEN 5 2 2 Email Servers Supporten 5 2 3 Minimum Hardware Requirements sxxearanrnnnnnnnennanrnnnnvnnennennnnnnvnnennerannnnnnnennennnnnn 6 2 4 Recommended Hardware Requirements seen 6 2 5 Uninstall Previous Versions cette tte et et EEE enna ane 6 2 6 Install AVG Fileserye erens tanimreerctspana eee ee aren ben 7 2 7 AVG Installation Options s s srssrsrrrrsrrsnssrsrrrrnrrsnenrrrrennronrtrtrenennrnnnnrtrenrenennrnrtene 7 3 AVG For MS Exchange Server s rsxrsnrnnnnnnnnnnnnnnnnnnnnnnnnnn
9. VG Log Files Information on AVG for Lotus Notes Domino Server events recorded during the server s run is stored in the AVG Log file Here you can review and further examine various events such as initialization progress viruses findings etc AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 31 AVG GRISOFT Domain IBM Domino Administrator File Edit Administration Files Help 15 Gt GRISOFT Domain NA for Lotus Notes Configuration gt lt fa AVG Virus Vault Mail By virus XX People amp Groups Files Server Messaging Replication Configuration Pu Server M MK DOCigrisoft Databases ony z Release 7 0 on Wi Databases only pe al VTeols 7 BS CProgram FilesLotusDominel Tae O Filename Ph gt 5 Disk Space G de Administration Request admin4 nsf P mld CH domino Java AgentRunner agentrunner ns _ Folder E athome Rart see een E help AVG for Lotus Notes avgsetup nsf Sa Database gt DB2 Groups Notes AVG Virus Vault avgvirus nsf I mail Local free time info busytime nsf E modems grisoft s Certification Lo certlog nsf E meval Server Certificate Admin certs nsf E w i In the Lotus Notes Domino Server administration environment you can access the AVG Log file via the AVG Log database Double click the corresponding field in the Lotus administrator utility main window Files ta
10. VG Virus Vault application It is a Special Lotus Notes Domino Server database Double click the corresponding field in the Lotus administrator utility main window Files tab to open and a new window will be opened You can examine the viruses stored in the Virus Vault according the following grouping parameters AYG Virus Vault Database By virus IBM Domino Administrator File Edit Help Hj ava Virus Vault Database By virus X Modified Files AVG Virus Vault v L AEGEE By database E By virus v Bail E By date E By recipient E By virus e Grouped by Databases virus infected database files detected during database scans Additional sorting is divided into two categories AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 30 AVG e By database e By virus In each category there are four fields present by default o Created the database creation timestamp o Modified the database modification timestamp o Files the infected files o Viruses the viruses found identification e Grouped by Mail Additional sorting is divided into three categories e By date e By recipient e By virus In each category there are five fields present by default o Time the infected e mail delivery time o For the recipient info o From the sender info o Files the infected files identification o Viruses the viruses found identification 4 5 A
11. ange 2007 Server Though these editions have separate installation files they function in effectively the same way similar dialogs and configuration methods 3 1 Specific Installation Requirements 3 1 1 MS Exchange Service Packs Since AVG for MS Exchange 2000 2003 Server uses the VSAPI 2 0 2 5 virus scanning interface you must have the Service Pack 1 or higher for MS Exchange 2000 Server applied on your system Follow the link below to get the latest Service Pack for MS Exchange 2000 Server Service Pack for MS Exchange 2000 Server http www microsoft com technet prodtechnol exchange downloads 2000 sp3 defau It mspx For MS Exchange 2003 Server no additional service pack is needed however it is recommended to keep your system as up to date with the latest service packs and hotfixes as possible in order to obtain maximal available security Service Pack for MS Exchange 2003 Server optional http www microsoft com exchange evaluation sp2 overview mspx At the beginning of the setup all system libraries versions will be examined If it is necessary to install newer libraries the installer will rename the old ones with a delete extension They will be deleted after the system restart 3 2 Installation To install AVG on your computer you need to get the latest installation file You can use the installation file from the CD that is a part of your box edition but this file might be out of date Therefore we recommended ge
12. anning define whether the detected infectious object should be moved to the Virus Vault 5 1 Certification ull Advanced AVG Settings k I o IS 5 appearance Incoming mail Incoming mail certification test EJ PUP Exceptions amp E Anti Spam No virus found in this incoming message Web Shield JE Link Scanner E iQ Scans amp Dei Schedules 5 E mail Scanner Language used for the incoming mail certification text Currently selected language Outgoing mail E Mail Filtering Logs and Results Outgoing mail certification text No virus found in this outgoing message E E Servers E Resident Shield Ei Le Update JE Remote Administration Language used for the outgoing mail certification text Currently selected language In the Certification dialog you can specify exactly what text the certification note should contain and in what language This should be specified separately for Incoming mail and Outgoing mail AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 34 S AVG 5 2 Mail Filtering Advanced AVG Settings EJ Appearance fE Maintenance Attachment filter EJ PUP Exceptions C Remove attachments La Anti Spam p Web Shield k 5 Link Scanner Gun _ e Remove files with these extensions el Scans E3 De Schedules o E mail Scanner emove all executable file emove all
13. b to open new window AVG Log Databases IBM Domino Administrator File Edit View Create Actions Help 03 49 07 PM Initializing AVG 03 49 07 PM Initialization complete 03 51 59 PM Error loading configuration Document Not Found 03 52 19 PM Error loading configuration Document Not Found e 11 02 2006 02 01 09 AM Error loading configuration Document Not Found There are two fields present for both the Databases and Mail folders Those are e Date the timestamp of the logged record e Text the text of the log information AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 32 AVG 5 E mail Scanner The E mail Scanner settings are configured from within the AVG File Server Edition From the application s main menu select Tools Advanced Settings Then from the left menu in the Advanced Settings dialog select the E Mail Scanner item all Advanced AVG Settings Appearance E Maintenance PUP Exceptions 3 ZC Anti Spam a Web Shield E Link Scanner Scans l k Schedules E mail scanning Check incoming mail C Certify mail Check outgoing mail C Certify mail C Modify subject of virus infected messages Scanning properties Mail Filtering E Logs and Results he Servers Use Heuristics Scan Potentially Unwanted Programs Scan inside archives 15 Resident Shield 3 E Update E mail reporting 5 Remote Administration Report passw
14. bjects and corresponding viruses the infected e mail will not be delivered to the recipient You can easily change the default configuration of AVG for Lotus Notes Domino Server using the Domino Administrator utility After selecting the Files tab in the initial window you will see three AVG related files Lotus databases literally among all the files to administer e AVG Log see section AVG Log File e AVG for Lotus Notes see section Program Launch e AVG Virus Vault see section AVG Virus Vault GRISOFT Domain IBM Domino Administrator Eile Edit Administration Files Help LEERE GRISOFT Domain Nau for Lotus Notes Configuration gt lt GI People amp Groups Fies Server Messaging Replication Configuration 5 8 Ga S erte bores Meet 52 Show me Databases only v Al sv Tools E C Program Files Lotus D omino Title amp Filename Physical Path File Format gt E Disk Space E dte Administration Request admind nsf CAProgram FilesiLot RG 43 0 4 1 gt domino Java AgentRunner agentrunner ns C Program FilesiLot R5 41 d 5 Folder E gtrhome AVG Log H C Program FilesiLot R6 43 0 n gt SM Database I help E Notes E AVG Virus Vault avgvirus nsf i LC mail Local free time info busytime nsf C Program FilesiLot R6 43 0 DI 082 Groups E modems grisoft s Certification Loc certlog nsf C Program FilesiLot R6 43 0 gt E meval Server Certificate Admin certsrv nsf C Program Files
15. d to virus scanning of Exchange 2000 2003 Server Counters are described as follows e Bytes Scanned total number of bytes in all files processed by the virus scanner e Files Cleaned total number of separate files cleaned by the virus scanner AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 16 AVG Files Cleaned sec rate at which separate files are cleaned by the virus scanner e Files Quarantined total number of separate files moved to quarantine by the virus scanner e Files Quarantined sec rate at which separate files are put into quarantine by the virus scanner e Folders Scanned in Background total number of folders processed by background scanning e Messages Cleaned total number of top level messages cleaned by the virus scanner e Messages Cleaned sec rate at which top level messages are cleaned by the virus scanner e Messages Quarantined total number of top level messages moved to quarantine by the virus scanner e Messages Quarantined sec rate at which top level messages are put into quarantine by the virus scanner e Messages Processed cumulative value of the total number of top level messages processed by the virus scanner e Messages Processed sec rate at which top level messages are processed by the virus scanner e Messages Scanned in Background total number of messages processed by background scanning e Messages Deleted total numbe
16. e Send warning to recipient sender select this field if you wish to warn the recipient sender depending on whether you choose Deliver mail to the recipient or Return mail to the sender action of virus infected e mail e Text of warning here you can edit the default message text included in the virus infected email message if you have previously selected the Send warning to recipient sender option e Send warning to administrator with this field selected a warning will be sent to administrators specified in the Administrators field after an outgoing e mail is detected as virus infected You can edit the text of the warning message in the corresponding Text of warning field 4 3 3 Scheduled Database Scan Scan attimes Ty Scan T All attachments 1 1 Repeat interval of minutes Days of week 7 ue Infected files Leave in the document 11 Scan I All databases List of databases a files to scan Sendwamingto Yes administrator You can plan the scanning of server databases in this area of the AVG for Lotus Notes Domino Server configuration form Various fields are available e Scan at times specify a time interval and or exact time to tell AVG for Lotus Notes Domino Server when it should run the databases scanning e Repeat interval of specify a time period in minutes defining the AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 28 AVG frequency of scan
17. e the automatic e mail anti virus scan e Incoming Mail a mail where sender is not in the local Lotus Notes domain e Attachments the option enables defining file extensions of e mail attachments that should be automatically removed from the e mail Attachments with user defined extensions will be automatically removed from an incoming e mail message no matter whether the identified file has been infected by a virus or not The possible actions are gt No action incoming attachments will not be filtered or removed gt Remove user defined attachments will be removed from virus detected e mail message and then deleted gt Remove and store in the vault user defined attachments will be deleted from virus detected e mail and moved to the Virus Vault You will be allowed to choose the attachment file extensions from the list of keywords or you can type a new one if the desired extension is not in the list in a new Extensions field when the Remove or Remove and store actions are selected Additionally you can type in a customized text that will be inserted to the e mail message body when the desired action was processed Fill in an optional text to the Info text in mail field e Virus found action you can specify action to be taken if a virus is found in an incoming e mail gt Deliver mail to the recipient the infected e mail will be delivered to the recipient with a warning about the virus and infected file added
18. enabling disabling and e mail certification can be configured only via AVG for Lotus Notes Domino Server databases 4 4 AVG Virus Vault AVG for Lotus Notes Domino Server Virus Vault is special server database where you can place the virus infected files for safe further treatment deletion or recovery without risk of affecting the rest of your system resources AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 29 AVG GC GRISOFT Domain IBM Domino Administrator File Edit Administration Files Help 1 5 ute GRISOFT Domain WB Ava for Lotus Notes Configuration gt lt Kl People amp Groups Files Server Messaging Replication Configuration Server M MK DOC agrisoft Databases ony BR men d Release 7 0 on Windows NT 5 2 91999393 only E C Program Files Lotus Domino Title Filename EI dic Administration Request admind nsf Cal gt domino Java AgentRunner agentrunner ns cu gt iy Folder I atthome AVG Log avglog nsf C gt Pei Database E help gt DB2 Groups E iNotes E mail Local free time info busytime nsf E modems grisoft s Certification Loc certlog nsf E meval Server Certificate Admin certsry nsf I w32 In the Lotus Notes Domino Server administration environment you can access the Virus Vault via the AVG Virus Vault database Note that this database has nothing to do with the A
19. ent Process 3 Tools New gt 203 Folders All Tasks N View New Window From Here Cut Copy Refresh Export List Properties The Properties window appears Switch to the Diagnostics Logging tab From the Services tree select the MSExchangelIS System folder From the opened Categories list select the Virus Scanning item and choose the desired logging level for the operating system Event Log component The following levels are offered AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 18 gt None gt Minimum gt Medium gt Maximum MK DOC SRY2K3 Properties Recovery General Connections Table Cache Content Engine cee Performance Monitor Move Mailbox Exchange VE Writer MSExchangeMTA Exchange Backup MSExchangeMU Exchange Client Mo Note You will find the complete description of the VSAPI 2 0 2 5 events on this link http support microsoft com default aspx scid kb EN US 294336 AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved ij AVG Tough on threats Easy on you 19 S AVG 4 AVG for Lotus Notes Domino Server 4 1 Installation 4 1 1 Installation Launch Execute the installation package the introduction screen will appear Press the Next button to continue with the installation Welcome AVG for Lotus Domino Server We
20. er application In the Servers branch of the control tree on the left side of the main window select the particular server There is the AVG for Exchange branch in the server s sub tree Selecting this branch will open the information window showing various data to be overviewed CET us File Action view window Help ale xd e elm 2 First Organization Exchange AVG For Exchange H E Global Settings Recipients Servers EG MK DOC SRV2K3 F Server MK DOC SRV2K3 version 7 00 011 04 08 11 18 F Kernel version Version 7 5 427 Virus Database 268 13 7 Release Date 19 10 2006 Queues i E First Storage Group F Uptime Total days 3 hours 00 mins 18 secs 27 G Protocols Bytes Scanned 6909109 F Files Cleaned 0 3 Connectors F Files Cleaned sec 0 000 Ca Tools F Files Scanned 3376 Folders 2 Files Scanned sec 0 000 The information displayed in the window include server name application version database version kernel version and the total time of program run since the last restart Also items informing about anti virus performance are displayed here performance monitor counters AVG for MS Exchange 2000 2003 Server scans all messages in the databases of private and public folders If a virus is found AVG for MS Exchange 2000 2003 Server writes a message into the AVG log file and also into the Event Log 3 3 2 VSAPI 2 0 Virus Scanni
21. ften the online monitoring screen shown on the AVG for Exchange 2000 2003 Server information window should be refreshed AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 15 S AVG 3 4 Server Monitoring 3 4 1 Online Monitoring F Server MK DOC SRV2K3 F Version 7 00 011 04 08 11 W Kernel version Version 7 5 427 Virus Database 268 13 7 Release Date 19 10 2006 2 Uptime Total hours 01 mins 02 Bytes Scanned 6909109 F Files Cleaned 0 Files Cleaned sec 0 000 Files Scanned 3376 Files Scanned sec 0 000 F Folders Scanned in Background 66 F Messages Cleaned 0 Messages Cleaned sec 0 000 Messages Scanned in Background 2440 3 Messages Processed 2452 3 Messages Processed sec 0 000 Messages Deleted 0 Messages Deleted sec 0 000 Queue Length 0 Waiting files o In the AVG for MS Exchange 2000 2003 Server information window Refer to the beginning of this section to see how to get there there are several fields displayed The first four items provide general information on the server and AVG for Exchange 2000 2003 Server status e Server server name e Version version of AVG for Exchange 2000 2003 Server e Kernel version version of the Anti Virus kernel and its internal virus database e Uptime total time since the last Exchange 5 x Server restart The other items represent particular VSAPI 2 0 2 5 performance monitor counters relate
22. if a client tries to use it so the items precedence changes according to users activity Scan RTF you can specify here whether the RTF file type should be scanned or not Scanning Threads the scanning process is threaded by default to increase the overall scanning performance by a certain level of parallelism You can change the threads count here The default number of threads is computed as 2 times the number_ of_processors 1 Scan Timeout field the maximum continuous interval in seconds for one thread to access the message that is being scanned Move infected files to the Virus Vault if checked on every infected e mail message file will be moved into AVG Virus Vault quarantine environment Delete messages with infected files ES 2003 only after checking this item on a message where a virus is detected will be deleted When this item is checked off the infected e mail is delivered to recipient but infected attachment is replaced with a text file containing information on the virus detected This option is available only in VSAPI 2 5 in Exchange 2003 Server Generally all the features on this tab are user extensions of the Microsoft VSAPI 2 0 2 5 application interface services For the detailed information on the VSAPI 2 0 2 5 please refer to the following links and also the links accessible from the referenced ones ort microsoft com 80 support kb articles Q285 6 67 ASP for general info on the VSAPI 2 0
23. ilServer 5 0 6 0 and possibly higher service packs for specific email servers Note AVG 8 0 File Server Edition must be installed on your computer in order to ensure e mail antivirus and antispyware protection using the AVG scanning engine 2 2 Email Servers Supported There are several installations of AVG 8 0 Email Server Edition available Each one covers specific email servers as listed below e AVG for MS Exchange 2000 2003 Server MS Exchange 2000 Server with Service Pack 1 or higher and MS Exchange 2003 Server versions Note for Exchange 2000 Server Service Pack 1 or higher needs to be applied before you can use the AVG engine AVG for MS Exchange 2000 2003 Server uses the VSAPI 2 0 or 2 5 with Exchange 2003 Server application interface which is covered in this Service Pack e AVG for MS Exchange 2007 Server MS Exchange 2007 Server version e AVG for Lotus Notes Domino Server Lotus Notes Domino Server version 5 0 and higher AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 5 AVG 2 3 Minimum Hardware Requirements Minimum hardware requirements for AVG 8 0 Email Server Edition are as follows e Intel Pentium CPU 300 MHz e 70 MB of free hard drive space for installation purposes e 64 MB of RAM memory 2 4 Recommended Hardware Requirements Recommended hardware requirements for AVG 8 0 Email Server Edition are as follows e Intel Pentium CPU 600 MHz e
24. ksi d11 Copying file avg4es2k xml to C AVG4ES2K dat avg4es2k xm copying file expat dll to C wINDows system32 expat d11 Progress Program registration Progress Restarting the Store service please wait You can also view the setup log later as the setup log file in your system temporary folder Press the OK button in the Installation Finished window to close the setup dialog 3 2 7 Restarting the Store Service During the installation process or after closing the setup dialog you will be prompted to restart the Exchange 2000 2003 Server Store service 9 To finish the installation it is necessary to restart the Store service Do you want to restart the service now No Press the Yes button to restart the Store service with all AVG for MS Exchange 2000 2003 components included Then you can start to use the product Note Restarting the service will make your server unreachable for some time You should warn your users before restarting the service because all users online will be automatically disconnected during the restart AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 11 AVG 3 3 Configuration When the Exchange 2000 2003 Server Store service is restarted after AVG for MS Exchange 2000 2003 Server has been installed no further actions are needed to be taken to launch it 3 3 1 Status To view the status of AVG launch the MS Exchange System Manag
25. lcome to the AVG for Lotus Domino Server Setup program This program will install AVG for Lotus Domino Server on your computer Click Next to continue with the Setup program or click Exit to quit Setup now WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law 4 1 2 License Agreement The next window provides the full wording of the License Agreement Please read it carefully and if you accept all the points confirm your approval by clicking the Accept button 4 1 3 Registration In this screen you should fill in your AVG 8 0 Email Server Edition license number If you used an AVG 8 0 Email Server Edition license number during the installation of AVG 8 0 File Server Edition then this screen will not be displayed However if you purchased AVG 8 0 Email Server Edition and AVG 8 0 File Server Edition separately then you will now need to enter your license number for AVG 8 0 Email Server Edition AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 20 AVG Confirm the provided information by clicking the Next button 4 1 4 Location Once you have agreed to the license agreement you will be prompted to select the target installation folder The AVG for Lotus Notes D
26. ng API 2 0 VSAPI 2 0 as provided in MS Exchange 2000 Server does not allow the deletion of infected e mail files Since the virus infected e mail message attachment cannot be deleted its filename is changed AVG for Exchange 2000 2003 Server appends the virusinfo txt extension to the original filename The file content is overwritten with a message about the known virus If a virus is found directly in the AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 12 AVG message the whole body of the message is overwritten with a note saying a virus was found inside this message Virus Scanning API 2 5 VSAPI 2 5 as provided in MS Exchange 2003 Server also allows deletion of infected messages This feature can be set up in AVG for MS Exchange 2000 2003 Server configuration dialog 3 3 3 General Properties The AVG for Exchange 2000 2003 Server configuration window can be opened by right clicking on the AVG for Exchange branch and selecting the Properties item Alternatively you can open the window using the Action button from the upper menu The AVG for Exchange Properties configuration window consists of two tabs You can change the e mail virus scanning settings and the logging behavior here General Tab AYG For Exchange Properties 2 x General Diagnostics Logging IV Background Scanning IV Proactive Scanning IV Scan ATF Scanning Threads E E Scan Timeout 120
27. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrr 8 3 1 Specific Installation Requirements EEN 8 3 1 1 MS Exchange Service Packs eessen 8 3D installation EE 8 5 24 Installation Launch ET 8 3 2 2 License Agreement EE 8 3 2 3 Registration EE 8 3592 LOCION EE 8 3 2 5 Start Copying Files EE 8 5 5 6 Installation Finished EE 8 3 2 7 Restarting the Store Service EE 8 3 3 Configuration sover varer avannavannrnnnnnnrananrannnnrannravanernnnntannnnnnunnenunnenravnnetnnsnrnsnnetnn 12 EE SEE EE EE ens bentcaauneenntienes 12 ao EE ERETO EEDE ENNE CA EEEE E EEEE 12 3 3 3 General Properties EE 12 3 3 4 Diagnostics Logging EE 12 3 4 Server Monitoring EEN 16 3 4 1 Online Monitoring EE 16 3 4 2 Event Log EE 16 4 AVG for Lotus Notes Domino Server x xxxrararannnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrr 20 i installation EE 20 4 1 1 Installation Laph EE 20 4 1 2 License Agreement EE 20 4 1 3 Registration EE 20 AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 2 4 1 4 Location 4 1 5 Notes Ini File x02nananennananannsrararannnrarnannerararnnnerurnrnrnnensurnnnnennnnunnnenn 20 4 1 6 Installation Finished TT 20 4 1 7 Restarting The Mail Server een 20 4 2 Program Launch eessen EEN 22 4 3 Configuration EEN erent ea ren nnnn nr vnnnnnnerrnnnnnntrnnen 24 4 3 1 Global Settings EE 24 EE LE T 24 4 53 Seheduled Database San E 24 AA Aer TEE TEE EE 29 4 5 AVG L
28. og Files neen 31 5 Email Scannere 33 5 1 Certification EE 34 5 2 Mail Filtering EE 35 6 FAQ and Technical Support ssxranvnnnnnnnvnnnnnnunnnvnnnvnnunnnvnnunnnunnnvnnuvnnvennvnnuvnnvennuvnnunnnr 36 AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 3 AVG 1 Introduction This user manual provides comprehensive documentation for AVG 8 0 Email Server Edition Congratulations on your purchase of AVG 8 0 Email Server Edition AVG 8 0 Email Server Edition is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC As with all AVG products AVG 8 0 Email Server Edition has been completely re designed from the ground up to deliver AVG s renowned and accredited security protection ina new more user friendly and efficient way AVG has been designed and developed to protect your computing and networking activity Enjoy the experience of full protection from AVG AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 4 AVG 2 AVG Installation Requirements 2 1 Operation Systems Supported AVG 8 0 Email Server Edition is intended to protect e mail servers running under the following operating systems e Windows 2008 x64 Server Edition e Windows 2003 Server x86 x64 and Itanium SP1 e Windows 2000 Server SP4 Update Rollup 1 e Windows 2000 XP workstation edition Kerio Ma
29. omino Server data and program files will be installed directly into the Lotus Notes Domino folder Press the Browse button to select a location other than the default one though it is recommended to keep the default location Click on the Next button to continue 4 1 5 Notes Ini File In order to install AVG for Lotus Notes Domino Server correctly it is necessary to locate the Lotus Notes Domino server configuration file NOTES INI If NOTES INI is not found automatically you will be prompted to set its path manually by pressing the Browse button or by filling in the complete path directly Click on the Next button to continue NOTES INI NOTES INI Setup couldn t find the file NOTES INI which is required for installation Please enter a path of the file manually Path to Notes ini file Browse e lt Back Exit 4 1 6 Installation Finished Once the installation wizard has copied all of the necessary files to your hard drive the installation is completed 4 1 7 Restarting The Mail Server In order to complete the installation the Lotus Notes Domino server must be restarted This will automatically launch AVG for Lotus Notes Domino Server server services AvgScan and AvgMail and create the AVG databases Configuration Log and Vault All of these can be blocked in the appropriate configuration sections later if AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights
30. ord protected archives C Report password protected documents Report files containing macro Report hidden extensions C Move these reports to Virus Vault Default The E mail Scanner dialog is divided into three sections OK Cancel Apply e E mail scanning in this section select whether you want to scan the incoming outgoing e mail messages and whether all e mails should be certified or only e mails with attachments e mail virus free certification is not supported in HTML RTF format Additionally you can choose if you want AVG to modify the subject for messages that contain potential viruses Tick the Modify subject of virus infected messages checkbox and change the text respectively default value is VIRUS e Scanning properties specify whether the heuristic analysis method should be used during scanning Use heuristic whether you want to check for the presence of potentially unwanted programs Scan Potentially Unwanted Programs and whether archives should be scanned too Scan inside archives e E mail reporting specify whether you wish to be notified via e mail about AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 33 S AVG password protected archives password protected documents macro containing files and or files with hidden extension detected as an attachment of the scanned e mail message If such a message is identified during sc
31. r of suspect messages deleted by virus scanner available only in VSAPI 2 5 e Messages Deleted sec rate at which suspect messages are deleted by virus scanner available only in VSAPI 2 5 e Queue Length current number of outstanding requests that are queued for virus scanning Waiting Files count of files waiting to be scanned AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 17 AVG 3 4 2 Event Log Except for the online monitoring of AVG for MS Exchange 2000 2003 Server you can also setup the virus scanner related events logging within the Event Log Available events cover many issues such as program libraries loading notes virus found events troubleshooting warnings etc You can set up the logging level of Exchange VSAPI 2 0 2 5 in the Exchange System Manager s main window as shown in the beginning of this section e Double click the Servers branch in the control tree e Select the particular server see an example server name highlighted in the picture below e Right click the server name and select the Properties item from the context menu 4 First Organization Exchange MK DOC SRYZK3 H E Global Settings amp Internet Message Formats VW queues 3 Mi li Gr SCH G very First Storage Group Qj Mobile Services fi Protocols H 0 Recipients 2 fl Servers al ave For Exchange oi fi Connectors Start Mailbox Managem
32. re the installation will be completed Accept it by clicking on the Next button 3 2 6 Installation Finished Once the installation wizard has copied all necessary files to your hard drive the installation will be completed Installation Finished Congratulations AVG for Exchange Server 2000 2003 has been successfully installed Your computer is now receiving the most complete and reliable protection against today s and tomorrow s computer virus threats Log View install log You can view the installation log file by pressing the Log button AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 10 AVG setup log Notepad File Edit Format View Help Installing AvG for Exchange Server 2000 at wed oct 11 15 27 09 2006 Closing setup library done Ting AVG for Exchange Server at wed oct 11 15 29 16 2006 Closing setup library done ling AVG for Exchange Server 2000 at Tue Oct 17 12 40 44 2006 STORE EXE version 6 5 6944 3 Installation directory C NAVG4JES2K Installation phase 0 Copying file setupes exe to C AVG4ES2K setupes exe Copying file setupes d1 to C AvG4es2k setupes d1 Copying file setupes Ing to C AvG4 Es2kK setupes Ing Copying file setwzes dl to C AvG4es2k setwzes d1_ Copying file avg4es2k dll to C AvGd4es2k avg4es2k d11 Copying file avgintf dll to C NAVG4ES2KVavgintf d11 Copying file avg4es2ksi d11 to C NAVG4ES2KVavgdes2
33. reserved 21 AVG needed Your computer is now receiving the most complete and reliable protection against computer virus threats The following files were installed e Lotus Notes Domino program directory o Navgscan exe server application for checking databases o Navgmail exe server anti virus mail checking application o navghook dll library for holding mail in the MAIL BOX database until it has been scanned for viruses e Lotus Notes Domino data directory o avgsetup ntf configuration database template o avglog ntf log database template o avgvirus ntf virus vault template o avgsetup nsf configuration database o avglog nsf log database o avgvirus nsf virus vault database 4 2 Program Launch AVG for Lotus Notes Domino Server will be automatically launched when the Lotus Notes Domino server is restarted The default AVG for Lotus Notes Domino Server settings for are as follows e scan all e mails with attachments e a certification message will be added to any e mail which is virus free does not include a signature attachment and has not been encrypted e incoming files that are considered infected are sent to the recipient with a message containing file and virus details AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 22 S AVG e outgoing e mail containing infected attachments will be returned to the sender with information about the infected o
34. rver Edition User Manual document available from the AVG website www avg com Downloads section 2 7 AVG Installation Options AVG can be installed either from the installation file available on your installation CD or you can download the latest installation file from the AVG website www avg com Before you start installing AVG we strongly recommend that you visit the AVG website to check for a new installation file This way you can be sure to install the latest available version of AVG 8 0 Email Server Edition During the installation process you will be asked for your license sales number Please make sure you have it available before starting the installation The sales number can be found on the CD packaging If you purchased your copy of AVG on line your license number will have been delivered to you via e mail For more information navigate to the specific chapter according to your installed e mail server e AVG For MS Exchange Server This chapter covers both AVG for MS Exchange 2000 2003 Server and AVG for MS Exchange 2007 Server Though these editions have separate installation files they function in effectively the same way similar dialogs and configuration methods e AVG for Lotus Notes Domino Server AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 7 AVG 3 AVG For MS Exchange Server This chapter covers both AVG for MS Exchange 2000 2003 Server and AVG for MS Exch
35. s during the intervals specified in the Scan at times field Days of the week you can select the days when database tests are run e Scan the attachments related field here you can define whether to check all the attachments or only those with extensions specified in the Extensions field Infected files here you can specify the action to be taken for virus infected files Possible actions are gt Remove the infected files are removed from the document gt Remove and store in Virus Vault the infected files are removed from the document and stored in the local Virus Vault gt Leave in the document the infected files are kept in the document Scan the databases related field here you can define whether to scan all the server databases or only those specified in the List of databases files to scan field e Send warning to administrator with this field selected a warning will be sent to administrators specified in the Administrators field after a virus is detected during the database scan You can edit the text of the warning message in the corresponding Text of warning field You can define the subject line of the message In the message body a list of infected files with links and found viruses will be included Note The scanning engine performance and the attachment filter are controlled from AVG Please remember that the plugin settings in general cannot be configured in AVG Features like e mail scanning
36. s message is virus free Mail scan Scan mail Wes ei Attachments No action si will remove specified attachments from incoming mail Virus found action Deliver mail to recipient 14 Infected files T Deliver to recipient 14 Send warningto Yes sender Text of warning AVG for Lotus Notes has found virusfes in the next message 1 Send wamingto Yes You can fully control the scanning and infected e mail management behavior of AVG for Lotus Notes Domino Server Also you can schedule multiple Lotus database scans To save the performed configuration changes press the Save and close button in the upper area of the window All the configuration options fully corresponding to the fields presented on the screenshots above are as follows e Global Settings Here you can specify server details e Mail Scan Here you can specify incoming outgoing mail settings e Scheduled Database Scan Here you can specify the frequency and depth of database scanning 4 3 1 Global Settings e Server name the current server specification e Certify mail select whether AVG for Lotus Notes Domino should certify e mails or not AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved administrator v AVG 25 AVG e Certify text edit the certification text e g The message is virus free 4 3 2 Mail Scan e Scan mail enable disabl
37. t to administrators specified in the Administrators field after an incoming e mail is detected as virus infected You can edit the text of the warning message in the corresponding Text of warning field e Outgoing Mail Settings e Virus found action you can specify what action is to be taken if a virus is found in an outgoing e mail message gt Deliver mail to the recipient the infected e mail message will be delivered to the recipient with a warning about the virus and infected file added gt Return mail to sender the infected e mail message will be returned to the sender as undeliverable with an option of adding a warning about the virus found gt Infected files additional settings will define whether the infected attachments are removed from the email message and or moved to the AVG Virus Vault The Infected files field allows you to specify the AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 27 AVG action to be taken for virus infected files Possible actions are Remove the infected files are removed from the e mail Remove and store in the vault the infected files are removed from the e mail and stored in local Virus Vault Store in the vault and deliver to recipient the infected files are kept in the e mail and copies are also stored in local Virus Vault Deliver to recipient the infected files will be kept in the e mail and delivered to recipient
38. tting the latest installation file online You can download the file from the AVG website at www avg com Downloads section Once you have downloaded and saved the installation file on your hard disk you can launch the installation process The installation is a sequence of dialog windows with a brief description of what do at each step In the following we offer an explanation AVG 8 0 Email Server Edition 2008 Copyright AVG Technologies CZ s r o All rights reserved 8 AVG for each dialog window 3 2 1 Installation Launch Welcome AVG for Exchange Server 2000 2003 Welcome to the AVG for Exchange Server 2000 2003 Setup program This program will install AVG for Exchange Server 2000 2003 on your computer Click Next to continue with the Setup program or click Exit to quit Setup now WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law The installation process starts with the Welcome window Click on the Next button to continue to the next dialog 3 2 2 License Agreement This dialog provides the full wording of the AVG license agreement Please read it carefully and confirm that you have read understood and accept the agreement by pressing the Accept button If you do not agree
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