RocketPort Universal PCI User Guide
Contents
1. User Guide 2 CowrROL ww Network Enabling Devices Trademark Notices Comtrol and RocketPort are trademarks of Comtrol Corporation Windows and Microsoft are registered trademarks of Microsoft Corporation Other product names mentioned herein may be trademarks and or registered trademarks of their respective owners Seventh Edition Rev G October 13 2011 Copyright 2011 Comtrol Corporation All Rights Reserved Comtrol Corporation makes no representations or warranties with regard to the contents of this document or to the suitability of the Comtrol product for any particular purpose Specifications subject to change without notice Some software or features may not be available at the time of publication Contact your reseller for current product information Document Number 2000284 Rev G Table of Contents Verv 5 Product 5 Supported 5 Before Installing the RocketPort Universal PCL ccccsssssscsssccsssccsccessccsccccssscsccsssssccsesscsscescesessse 6 Locating the Latest Drivers and Documentation ccccssccsssecssrccssecsscccsssecsceccsssccccscsssecsesscssecssssesses 6 Card and Interface Installation e eee ee eee esee eese esse sess seess sees sesso seesseessseessseesssees 7 Mcr lir Ce Caid eR 7 Attaching a Quadcable or Octacable Interface eee2. 2000284 Rev G Overview 5 Overview Rack mount RS 232 interface box with thirty two RJ45 connectors Rack mount RS 422 interface box with sixteen RJ45 connectors Before Installing the RocketPort Universal PCI If you are planning on installing the RocketPort Universal PCI in a Windows system make sure that you have placed the device driver assembly to a location that is available to the host system before installing the card in the host You can use the Software and Documentation CD to locate the latest device drivers and documentation Optionally you can use the links in the following subsection You may want to record the model and serial number of the RocketPort Universal PCI before installing the card in the event you need to call technical support Locating the Latest Drivers and Documentation This table contains links the software and installation documentation Software or Document Device drivers Location ftp ftp comtrol com html RPuPCI drivers htm Diagnostic and Utilities User Guides ftp ftp comtrol com html RPuPCI diag htm ftp ftp comtrol com html RPuPCI docs htm 6 Overview RocketPort Universal PCI User Guide 2000284 Rev G Card and Interface Installation Installing the Card Use the following procedure to install a RocketPort Universal PCI card 1 Ifthis is a Windows installation copy the latest driver to your system before installing
3. G
4. Octacable interface module if Note Ring indicator is not supported on the RJ45 connector gt RJ45 Null Modem You need a null modem cable to connect to DTE devices For example you can Cables connect one end of a null modem cable to COM2 on one computer and the other end of the null modem cable to COM2 on another computer You can also attach a null modem adapter to one end of a straight through cable to create a null modem cable The following image displays the pinouts for an RS 232 null modem cable DTE Device RJ45 DB9 DB25 Signal Pins Pins Pins Signal TxD 4 2 3 RxD RxD 5 48 3 2 TxD RTS 1 8 5 CTS CTS 8 7 4 RTS DSR 7 4 20 DTR E DCD 6 1 8 DCD S DTR 2 ISO I 6 6 DSR 8 GND B 7 GND Note RJ45 pinouts are not standardized Each peripheral manufacturer uses different pinouts Refer to the document for the peripheral device to determine the pinouts for the signals above RocketPort Universal PCI User Guide 2000284 Rev G Connecting Serial Devices 17 Connecting Serial Devices RJ45 Straight Through Cables RJ45 Loopback Plugs Straight through cables connect modems to other DCE devices For example you can connect one end of a straight through cable to COM2 on one computer and the other end of the straight through cable to a modem The following image displays the pinouts for an RS 232 straight through cable Customer DCE RJ45 DB9 DB25 Signal
5. build a DB25 loopback plug for an RS 232 serial connection wire the following pins together e Pins2to3 e Pins 4 to 5 to 22 e Pins 6 to 8 to 20 To build a DB25 loopback plug for an RS 422 serial connection wire the following pins together e Pins 15 to 19 e Pins 17 to 25 Pin 1 Pin 13 rofl yell eleece 0000000 Pin 14 Pin 25 RS 232 Only Back View Pin 14 RS 422 Only Back View Pin 13 LH Pin 1 Ar OOO606000000 Pin 25 Pin 14 RS 232 Only Back View Pin 13 Pin1 OOO00000000000 O0000 0 0 O Pin 25 Pin 14 RS 422 Only Back View 16 Connecting Serial Devices RocketPort Universal PCI User Guide 2000284 Rev G Connecting Serial Devices RJ45 Serial Cables and Loopback Plugs 4J This section describe how to build your own null modem or straight through RJ45 serial cables RJ45 Pinouts e RJ45 Null Modem Cables on Page 17 e RJ45 Straight Through Cables on Page 18 e RJ45 Loopback Plugs on Page 18 There are no standards for the RJ45 Before you build the custom RJ45 serial cable for your terminal equipment or device you should e Refer to the manufacturer s installation guide if you need help with connector pinouts or cables for the peripheral device e Supported RS modes are described in the electronic document shipped with your Comtrol device RJ45 Pinouts The following figures provide pinout information for the RJ45 1 connectors used on the
6. e Supported RS modes are described in the electronic document shipped with your Comtrol device RJ11 Pinouts This topic describes pinouts for the RJ11 interface connector for an RS 232 port The following figures provide pinout information for the RJ11 jack plug and receptacle RJ11 Null Modem You need a null modem cable to connect to DTE devices For example you can Cables connect one end of a a null modem cable to COM2 on one computer and the other end of the null modem cable to COM2 on another computer RJ11 Null Modem Use the following figure if you need RocketPort Cable RS 232 to build an RS 232 null modem DTE Serial Device cable A null modem cable is RS 232 RJ11 A DB9 DB25 required for connecting DTE devices Signal Pins Pins Pins Signal TxD 3 3 5 3 RxD RxD 4 3 9 TxD CTS 6 q 7 4 RIS DTR 8 DCD DCD 5 14 20 DTR GND 2 5 7 GND RJ11 Null Modem Use the following figure if you need to build Cable RS 422 an RS 422 null modem cable A null modem PocketPort cable is required for connecting DTE devices RS 422 D ig Note RS 422 pinouts are not standardized Signal Pins Signal Each serial manufacturer uses TxD 1 9 RxD various pinouts Please refer to the TxD 3 RD documentation for the serial to RxD 6 4 determine the pinouts for the signals RxD in the previous picture RocketPort Universal PCI User Guide 200028
7. icon or Tools gt Add Ports click Driver ROCKETPORT and click Ok Add Ports C Ports COM1 COM2 COM4 COMS COMS COMS comin zl C Range For example 3 15 21 45 51 55 74 Driver ROCKETPORT INFINITY RPSHSI NSLINK ROCKETPORT VSLINK 26 Troubleshooting RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting 3 Ifthe RocketPort Universal PCI is communicating with the device driver for Windows Port Monitor should display CLOSED status If a port is open for an application it displays as OPEN and displays Actual Throughput TxTotal and RxTotal statistics oxi File Tools View Help Port status crs osr cb Rrs DTR Actual Throughput TxTotal RxTotal Total Errors _ OverrunErrors COMI1 OPEN ON ON ON ON ON 205891 205638 0 0 COMI2 CLOSED OFF OFF OFF OFF OFF 0 0 0 COMI3 CLOSED OFF OFF OFF OFF OFF 0 0 0 COMI4 CLOSED OFF OFF OFF OFF OFF DO 10 0 0 0 COMIS CLOSED OFF OFF OFF OFF OFF 0 0 0 COMI6 CLOSED OFF OFF OFF OFF OFF 0 0 0 COMI7 CLOSED OFF OFF OFF OFF OFF 0 0 0 COMIS CLOSED OFF OFF OFF OFF OFF 0 0 0 Ready Polling timer isON NUM 7 Normally there should be no data errors recorded or they should be very small To find out what the actual errors are scroll to the right You will see three columns Overrun Errors Framing Errors and Parity Error
8. the male end of the RocketPort Universal PCI cable to the card and the female end to the connector labeled Host on the interface box Note The male DB25 port labeled Host is reserved for Comtrol use and no user accessible signals are present at this port Tighten the retaining screws Note If you have a 32 port adapter the connector labeled J1 corresponds to Ports 0 through 15 and the connector labeled J2 closest to the bus corresponds to Ports 16 through 31 If this is RS 232 422 switchable interface make sure that you set the ports to the appropriate interface mode Power on the host system Click Cancel if a Found New Hardware message appears on a Windows operating system Execute the device driver file to start the driver installation For other operating system device drivers see Locating the Latest Drivers and Documentation on Page 6 After installing the driver you should verify that the ports are functioning properly and then connect your serial devices You can use the Troubleshooting section on Page 21 for port testing procedures for your operating system Refer to Connecting Serial Devices on Page 11 for information about connecting serial devices 8 Card and Interface Installation RocketPort Universal PCI User Guide 2000284 Rev G Card and Interface Installation Installing a Rackmount Interface Box Caution Caution Rackmount interface boxes are sturd
9. 0 in the diagnostic is Port 1 on the Octacable or interfaces The diagnostic will provide hardware status on the TESTING SERIAL I O MODEM CONTROL AND IRQ screen 22 Troubleshooting RocketPort Universal PCI User Guide 2000284 Rev G Stress Testing the RocketPort Universal PCI Exiting the Diagnostic If the Diagnostic Fails Troubleshooting 11 Choose from the following options e Press Q to quit the diagnostic without reviewing the Test Summary screen e Press R to return to the board test screen e Press any key or Enter to review the Test Summary screen which provides the ability to restart Y or quit N the diagnostic Select S and press Enter to access the STRESS TEST screen Make sure that you have a loopback plug installed on each port on each adapter The stress test uses a default configuration to simultaneously stream data to all ports of the RocketPort Universal PCI cards in a system until you stop the test The following options are available e To stop the test and review the results of the stress test enter S e To return to the board test screen press To end the diagnostic you may need to select b to return to a screen that contains a q to quit Type reboot select Enter and remove the CD from the drive when prompted If the diagnostic fails try the following before contacting Technical Support 1 Turn offthe power and reseat the RocketPort Universal PCI card into the slot 2 Try running
10. 4 Rev G Connecting Serial Devices 19 Connecting Serial Devices RJ11 Straight Through Cable RS 232 RJ11 Loopback Plugs Use straight through cables to connect modems and other DTE devices For example you can connect one end of a straight through cable to COM2 on one computer and the other end of the straight through cable to a modem RocketPort DCE Serial Device RJ11 DB9 DB25 Signal Pins Pins Pins Signal DCD 5 1 8 DCD RxD 4 2 3 RxD TxD PB 3 2 TxD DTR 1 4 20 DTR GND 2 5 7 GND CTS 6 8 5 CTS A loopback plug is an RJ11 serial port plug with pins wired together You can use it with application software for example Test Terminal to test serial ports To build an RJ11 loopback plug wire these pins together PIN 1 e Pins3to4 e Pins1to5to6 20 Connecting Serial Devices RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting If you are experiencing problems with the RocketPort Universal PCI review the troubleshooting procedures for your system before calling Technical Support Before Calling Technical Support Review the following information before calling Technical Support because they will request that you perform many of the procedures or verifications before they will be able to help you diagnose a problem e Verify the cabling using Connecting Serial Devices on Page 11 Note Most customer problems reported to Comtrol Technical Su
11. Pins Pins Pins Signal DCD 6 1 8 DCD RxD 5 2 3 RxD TxD 4 3 2 TxD 5 DTR 2 A 20 DTR amp GND 3 5 7 GND E DSR 7 6 6 DSR S RTS 1 7 4 RTS E CTS 8 8 5 CTS RI N A gt 9 22 RI Note If your RJ45 wiring differs from the one shown above adjust the RJ45 pinouts accordingly A loopback plug is an RJ45 serial port plug with pins wired together You can use loopback plugs with application mill software for example Test Terminal to test serial ports To build an RJ45 loopback plug wire the following pins HRS together ES 1 e Pins 4 to5 Y e Pins 1to8 e Pins 2 to 6 to 7 18 Connecting Serial Devices RocketPort Universal PCI User Guide 2000284 Rev G Connecting Serial Devices RJ11 Serial Cables and Loopback Plugs 8J This subsection describes RJ11 cables and looback plugs e RJ11 Pinouts e 11 Null Modem Cables on Page 19 RJ11 Loopback Plugs Page 20 The RocketPort Universal PCI has eight standard RJ11 modular connectors located on the controller board mounting bracket The ports are numbered 0 through 7 with Port 7 being the connector closest to the bus There are no standards for the RJ11 Before you build the custom RJ11 serial cable for your terminal equipment or device you should e Refer to the manufacturer s installation guide if you need help with connector pinouts or cables for the peripheral device
12. TxD RTS 7 8 5 CTS lt a 4 20 DTR 1 lt lt 1 8 DCD 8 DTR 4 EE 6 6 DSR P GND 5 5 4 GND Note You can also attach a null modem adapter to one end of a straight through cable to create a null modem cable 12 Connecting Serial Devices RocketPort Universal PCI User Guide 2000284 Rev G 85 422 Null Modem Cable DB9 Straight Through Cables DB9 Loopback Plugs RS 232 Female Loopback Plug RS 422 Loopback Plug Connecting Serial Devices The following image displays the pinouts for an RS 422 null modem cable DB9 Customer DTE Signal Pins Signal TxD 2 RxD RxD 3 TxD RxD 8 TxD RocketPort Note RS 422 pinouts are not standardized Each serial device manufacturer uses different pinouts Refer to the serial device User Manual to determine the signals Straight through cables connect modems to other DCE devices For example you can connect one end of a straight through cable to COM2 on one computer and the other end of a straight through cable to a modem The following image displays the pinouts for an RS 232 straight through cable Customer DCE DB9 DB9 DB25 Signal Pins Pins Pins Signal DCD 1 1 8 DCD RxD 2 _ gt 2 3 RxD TxD 3 3 2 TxD amp DTR 4 4 20 DTR GND 5 5 7 GND d DSR 6 6 DSR 8 RTS 7 4 RTS CTS 8 8 5 CTS RI 9 9 2 RI Note Ring Ind
13. ant to test See Connecting Serial Devices on Page 11 if you want to build loopback plugs RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting 21 Troubleshooting Bootable CD Running the Bootable Diagnostic CD Testing a Port or Ports Use the following procedure to create a bootable Diagnostic CD 1 Copy the iso file to a temporary location The diagnostic iso file can be copied from the Software and Documentation CD or you can download the latest version Locating the Latest Drivers and Documentation on Page 6 Burn the image to a CD ROM Note An iso file cannot be copied onto a CD but must be burned using an application that burns the image to the CD If you do not have an application available you can use a freeware application that is on the Comtrol Software and Documentation CD or download it at ftp ftp comtrol com iso IsoBurner To run the diagnostic you will need at least one loopback plug A loopback plug was shipped with the RocketPort Universal PCI To build a loopback plug see DB9 Loopback Plugs on Page 13 To start the diagnostic reboot your system with the Diagnostics CD in the drive and follow the instructions in the diagnostic Use the following procedure to run the diagnostics Note If the diagnostic goes into sleep mode while unattended press the Num Lock D 10 key to activate the screen Use Ctrl Alt Delete to kill the diagnostic p
14. application 30 Troubleshooting RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting Troubleshooting Linux Systems 1 1 File Transfer Changing Serial Port Settings stty Setting Up Terminals and Modems mgetty getty Testing with minicom You can use the following subsections to test the serial ports Comtrol has available Icom 1 which is a multiport serial I O test program You can use Icom in test mode to send test data to any serial port Icom is available on the Software and Documentation CD or you can download the latest version Note For assistance using lcom use the manual page lcom 1 that accompanies the program You can transfer a file using the following information The default settings are 9600 8 n 1 and no parity To send a file you can redirect output to a device for example cat etc inittab gt dev ttyRO Sends the contents of the etc inittab file to the ttyRO device at 9600 baud 8 n 1 and no parity Use the following information if you need assistance changing or viewing the baud rate settings To change the baud rate use the following example which changes the baud rate to 19200 stty 19200 dev ttyRO To view the current serial port settings for ttyR0 enter stty a dev ttyRO Note Settings changes via stty are only valid during current log in session For permanent setting changes use the letc inittab file Add the appropr
15. columns ParityErrors Status Flags TxPackets RixPackets TxTotalRaw il aw FramingE rrorsR aw ParityErrorsR aw TxCPSInst RxCPSInst TxCPSMinute RixCPSMinute Cancel Note See the Port Monitor help system if you need an explanation of a column Scroll to the right to view the new columns E untied pmonz M File Tools View Help D SHa 7 Polling timer is ON NUM If you want to capture this session you can save a current session as a report To do this select one of the following save options e File gt Save As e File gt Save if the report already exists in an older format Save Active Session i button Reports can be opened viewed and re used when needed To open and view a report a Select File gt Open or the Open Existing Session S button The Open Session dialog appears b Locate the session table you want to open and click the Open button Optionally if you want to continue monitoring for an existing session you need to activate the Polling Interval e Select Tools gt Settings to access the PMon2 Settings dialog e Change the Polling Interval field to a value other than zero 0 Leave Port Monitor open so that you can review events when using Test Terminal to test a port or ports 28 Troubleshooting RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting Using Test Termina
16. e installed gt To install in this Folder click Next To install to a different Folder enter it below or click Browse Folder D Program Files Comtrol Utilities Browse Advanced Installer 24 Troubleshooting RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting 4 Click Install Ready to Install Cowrnor The Setup Wizard is ready to begin the Typical installation Click Install to begin the installation IF you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Advanced Installer 5 Click Finish Completing the Comtrol Utility Package Setup Wizard Click the Finish button to exit the Setup Wizard 6 Goto Using PortMon to Test the Driver Installation on Page 26 RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting 25 Troubleshooting Using PortMon to Test the Driver Installation You can use PortMon to check whether the RocketPort Universal PCI can communicate through the device driver for Windows If necessary use Comtrol Utility on Page 24 to install PortMon 1 From the Start menu select Programs gt Comtrol gt Utilities gt Port Monitor PMon2 E untitiea File Tools View Help DSHS Add one or more port to the list Polling timer is ON Num Click Add Ports using the
17. ecce eese eee ee eee ee ee eoe e ee 7 Attaching a Panel Interface HE cn ecient heen eaten 8 Installing a Rackmount Interface sienesiosstennentenssccaseosstececnoosesnkenesesenenconessinn 9 Connecting Serial Devices ET DTE Verses DCE EE A DE9 Serial Cables and Loopback Plugs LD sh Getta itz MORD DE D D DO NEU EET DES Null Modem e EC DR T m Resto N ll Modem Cuba eiue ei eyeccievs kno aS Eo Er FERRE Ret RR PeRRR T R E DBS Sita ite Through Cablen PN ux r ER Loopback Phi RS 422 Loopback Plug nes DB25 Serial Cables and Loopback Plugs DB IERB IS DESSNul Mosuemob DB25 Null Moderm Cables 299 9825 Null Modem Cables RS 4 22 Erb hr Eee n Elec E Ue abd Peng UR DB25 Straight Through Cables RS 232 DB35 Loopback re Lebe bM kei Lebe Ro 232 Female Loopback us reor pe ree HR Eb PER MEE DERI Re br UD Rp o ee FUR eie e d R5422 Female Loopback PIBE ires pe rtp ERE For EPEREREREEPRERRRebPERUER Re uEPIRRRRE SEE PIDE bap ERRRREREPEEN e ia roa ie R 232 Male PIE pU Ce COD ER PE eX DU dee be UD aet CDD EE HOUR Eee PURA be LUDUM RE EE HD CIE ELA 15422 Malo s eco tor o rer nando dco
18. em or straight through DB9 serial cables e DB9 Signals on Page 12 e DB9 Null Modem Cables on Page 12 e DB9 Straight Through Cables Page 13 e DB9 Loopback Plugs on Page 13 RocketPort Universal PCI User Guide 2000284 Rev G Connecting Serial Devices 11 Connecting Serial Devices DB9 Signals This subsection provides DB9 signal information Refer to the manufacturer s installation documentation if you need help with the connector pinouts or cabling for the serial device DB9 Male Quad Octacable DB9 Female Interface Boxes Pin 1 Pin 5 Pin 5 Pin 1 oo 9 6 Pin 9 9 6 RS 232 Signals RS 422 Signals 1 CD Not Used 2 RxD TxD 3 TxD RxD 4 DTR Not Used 5 Signal GND Not Used 6 DSR Not Used 7 RTS TxD 8 CTS RxD 9 RI Not Used RS 422 is only available if you are using an RS 422 box RS 232 422 switchable interface RI is only supported on Quad Octacable cards DB9 Null Modem You need a null modem cable to connect to DTE devices For example you can Cables connect one end of a a null modem cable to COM2 on one computer and the other end of the null modem cable to COM2 on another computer RS 232 Null Modem The following image displays the pinouts for an RS 232 null modem cable Cable DB9 Customer DTE DB9 DB25 Signal Pins Pins Pins Signal TxD 3 2 3 RxD RxD 2 i 3 2
19. iate line or lines to the etc inittab file then restart Terminal Example T0 23 respawn sbin agetty L ttyRO 57600 vt100 Modem Example T1 23 respawn sbin mgetty m AT amp F D x9 s 115200 ttyRO Note If necessary see the manual pages for more information on mgetty You can also use minicom which shipped with most Linux distributions to test the serial ports A Comtrol document is available for using minicom RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting 31 Troubleshooting Technical Support Comtrol has a staff of support technicians available to help you You should review Before Calling Technical Support on Page 21 before calling Technical Support If you call for Technical Support please have the following information available Model number Serial number Interface type Operating system type release and service package and if Linux the kernel version Device driver version Computer make model speed and single or dual processor List other devices in the computer and their addresses Contact Method Corporate Headquarters Support http www comtrol com pub en Support Web site http www comtrol com Phone 763 494 4100 Downloads ftp ftp comtrol com html default htm Note See Locating the Latest Drivers and Documentation on Page 6 for additional links 32 Troubleshooting RocketPort Universal PCI User Guide 2000284 Rev
20. icator RI is only supported on Quad Octacable cards RocketPort Universal PCI are shipped with a a single loopback plug You can use loopback plugs with application software for example Test Terminal to test serial ports Wire the following pins together to build additional plugs or replace a missing loopback plug The Quadcable and Octacable use the RS 232 female loopback plug To build a loopback plug for the Quadcable Pin 1 7 Eos Pin 5 and Octacable wire the following pins together Y yl e Pins1to4to6 epi de ins 1 to 4 to RS 232 Back View e Pins2to3 e Pins 7 to 8 to9 Note Ring Indicator RD is only supported on Quad Octacable cards To build a DB9 loopback plug for RS 422 wire the following pins together e Pin2to8 e Pin3to7 RocketPort Universal PCI User Guide 2000284 Rev G Connecting Serial Devices 13 Connecting Serial Devices DB25 Serial Cables and Loopback Plugs DB25 Signals The following figures and table illustrate the signals present on DB25 connectors if you need to build your own null modem or straight through serial cables Refer to the manufacturer s installation guide if you need help with connector pinouts or cables for the peripheral device e DB25 Signals e DB25 Null Modem Cables e DB25 Straight Through Cables RS 232 e DB25 Loopback Plugs Page 16 This subsection provides DB25 signal information Refer to the manufacturer s installation documentation if you
21. l Test Terminal WCom2 allows you to open a port send characters and commands to Test a Port to the port and toggle the control signals This application can be used to troubleshoot communications on a port by port basis The Send and Receive Test Data sends data out the transmit line to the loopback plug which has the transmit and receive pins connected thus sending the data back through the Rx line to Test Terminal which then displays the received data in the terminal window for that port This test is only testing the Tx and Rx signal lines and nothing else A failure in this test will essentially prevent the port from working in any manner The Loopback Test tests all of the modem control signals such as RTS DTR CTS DSR DCD and RI along with the Tx and Rx signals Note This test will fail if set to RS 422 mode on the interface box and is expected to fail since RS 422 does not have the modem control signals that are present in RS 232 for which this test is designed The following procedure shows how to use Test Terminal to send and receive test data to the serial ports and run a loopback test If necessary install the Comtrol Utility package using Comtrol Utility on Page 24 1 Stop all applications that may be accessing the ports such as RRAS or any faxing or production software See the appropriate help systems or manuals for instructions on stopping these services or applications If another application is controlling the por
22. les RS 232 DB25 Null Modem Cables RS 422 DB25 Straight Through Cables RS 232 Connecting Serial Devices You need a null modem cable to connect to DTE devices For example you can connect one end of a a null modem cable to COM2 on one computer and the other end of the null modem cable to COM2 on another computer The following image displays the pinouts for an RS 232 null modem cable Note You can also attach a null modem adapter to one end of a straight through cable to create a null modem cable RocketPort DTE Serial Device DB25 DB9 DB25 Signal Pins Pins Pins Signal TxD 2 2 3 RxD RxD 3 3 2 TxD RTS 4 a Dx 8 5 CTS RI 22 E 9 22 RI CTS 5 7 4 RTS DSR 6 ee 4 20 DCD 8 Ea 1 8 DCD DTR 20 6 6 DSR GND Lo FB 7 GND Octacables The following image displays the pinouts for an RS 422 null modem cable RS 422 pinouts are not standardized Each serial device manufacturer uses different pinouts Refer to the serial device User Manual to determine the signals Note You can also attach a null modem adapter to one end of a straight through cable to create a null modem cable Ring Indicator RD is only available on Quad RocketPort DTE Serial DB25 Device Signal Pins Signal TxD 19 3_ RxD TxD 25 P RxD 15 lt TxD RxD 17 lt lt TxD Use the following figure if you need to build an RS 232 straight through cable Straight through cables are used to co
23. moans e dr R HS Ir ERR IN E IR HER EIE RJ45 Serial Cables and pai de s IQ PC Ai C M 17 AP PO REED LEE 17 17 Bilas innean a N A 18 E35 Loor ae E a a EA I AER CN Yt DEN MR ER EX EGRE E eivenvecmavs 18 RJ11 Serial Cables and Loopback Plugs 84 4 eee eee eee e eee eren eee ee eren sese see eese s esee eo au 19 ORE un D et p EET 19 RIN e ee 19 Cable RSBI Pm 19 Cable RIAZ 19 Straizht Through Cable Che 232 rani Eiaa Ei oriana iaeiei 20 EJTLLoopbuelt PIS ici eR EDU E abend ODD ve ED SNC cR Uo GG D FEL UG EB ERN EE CURE RR 20 RocketPort Universal PCI User Guide 2000284 Rev G Table of Contents iii Table of Contents Troubleshooting Before Calling Technical Support 21 RocketPort Universal PCI Diagnostics ccccisccccsscsssscconscrsssconsecsssconssonsnssonsecnsssconsconsssenssonsncsonsecnssaconssonnas 21 iur cepe meret 22 Running the Bootable Diapnogkie OL ai cete i prx eL Nr Dc Ea EAr Aa 22 gcc n a Port or Fon e TT 22 Stress Testing the RocketPort Universal 23 Beare E AN E AE N 23 SB Tu Fols sicn 23 Troubleshooting Windows SysteinSecrsiscccscsssssccsssenssssccsentisscsssensssensoeutssscconentinccssenbissccoennessenssetosssacseenbinns 23 oe 24 Using Portion to Test the Drive
24. nal serial ports The PC must comply with the PCI 2 2 specification or greater Supported Models The RocketPort Universal PCI family consists of the following models e 4 Port adapters with the following interface options Quadcable fanout cable with DB9 or DB25 connectors RJ45 connectors built into the edge of the card e 8 Port adapters with the following interface options Octacable fanout cable with DB9 DB25 or RJ45 connectors RJ11 connectors built into the edge of the card Panel mount RS 232 interface box with DB25F connectors Panel mount RS 232 422 interface box with DB25F connectors Panel mount RS 232 422 Surge interface box with DB25M connectors e 16 Port adapter with the following interface options Panel mount RS 232 interface box with sixteen DB25F connectors Panel mount RS 232 422 interface box with sixteen DB25F connectors Panel mount RS 232 422 Surge interface box with sixteen DB25M connectors Rack mount RS 232 interface box with sixteen RJ45 connectors Rack mount RS 422 interface box with sixteen RJ45 connectors e 32 Port adapter with the following interface options Panel mount RS 232 interface box with sixteen DB25F connectors Panel mount RS 232 422 interface box with sixteen DB25F connectors Panel mount RS 232 422 Surge interface box with sixteen DB25M connectors Rack mount RS 232 interface box with sixteen RJ45 connectors RocketPort Universal PCI User Guide
25. need help with the connector pinouts or cabling for the serial device Standard interface modules use female DB25 connectors while the Surge interface boxes Quadcable and Octacable fanouts use male connectors DB25 Male DB25 Female Surge Interface Boxes Standard Interface Boxes Quad Octacable Pin 13 Pin 1 Pin 1 Pin 13 OOOOOOOOOOOO Pin 25 Pin 14 Pin 14 Pin 25 This table shows connector information for DB25 connectors Interface Boxes Quad Octacable Pin RS 232 Signal RS 422 Signal RS 232 Signal 1 Not used Not used Not used 2 TxD Not used TxD 3 RxD Not used RxD 4 RTS Not used RTS 5 CTS Not used CTS 6 DSR Not used DSR 7 Signal ground Signal ground Signal ground 8 DCD Not used DCD 9 to 14 Not used Not used Not used 15 Not used RxD Not used 16 Not used Not used Not used 17 Not used RxD Not used 18 Not used Not used Not used 19 Not used TxD Not used 20 DTR Not used DTR 21 Not used Not used Not used 22 Not used Not used RI 23 24 Not used Not used Not used 25 Not used TxD Not used Quad Octacables do not support RS 422 mode RS 422 is only available if you purchased an RS 422 interface box or RS 232 422 interface box RI is only supported on Quad Octacable adapters 14 Connecting Serial Devices RocketPort Universal PCI User Guide 2000284 Rev G DB25 Null Modem Cables DB25 Null Modem Cab
26. niversal PCI connectors in the event that you need to build cables or loopback plugs e DB9 Serial Cables and Loopback Plugs Page 11 e DB25 Serial Cables and Loopback Plugs on Page 14 RJ45 Serial Cables and Loopback Plugs 4J on Page 17 e RJ11 Serial Cables and Loopback Plugs 8J on Page 19 A loopback plug is a serial port plug with pins wired together that you can use with application for example the diagnostic Test Terminal or minicom to test serial ports See Before Calling Technical Support on Page 21 for information about using the test application shipped with the RocketPort Universal PCI DTE Versus DCE Most serial devices except modems are Data Terminal Equipment DTE devices Modems are Data Communication Equipment DCE devices How you build a cable depends on which device your are connecting to DTE or DCE For example you need a null modem cable to connect the COM ports COM1 or COM2 on the computer or the RocketPort Universal PCI ports to printers terminals bar code readers or DNC equipment If you are connecting a DTE device to a DCE device you need a straight through modem cable e Straight through cable DTE to DCE connects TxD to TxD and RxD to RxD e Null modem cable DTE to DTE connects TxD to RxD and RxD to TxD DB9 Serial Cables and Loopback Plugs The following figures and table illustrate the signals present on DB9 connectors if you need to build your own null mod
27. nload Page 6 the latest version The file is a self extracting zip file that automatically starts the installation procedure It is not necessary to reboot the PC after installation The Comtrol Utility package includes the following applications that you can access from the Comtrol Program group Port Monitor PMon2 checks for errors modem control and status signals In addition it provides you with raw byte input output counts and confirm that the device driver is functioning It can determine if the ports are in use by another application Test Terminal WCOM2 can be used to troubleshoot communications on a port by port basis Using Test Terminal to Test a Port on Page 29 Test Terminal requires a loopback plug You can build a loopback plug if you are missing the ao plug shipped with the adapter Connecting Serial Devices on Page 11 Use the following procedure to install the Comtrol Utility package 1 1 Comtrol Utility Package Setup Exi Welcome to Comtrol Utility Execute the Package Setup Wizard Comtrol_Utility_Pack age_x xx msi file where x_xx is the mtr l ili The Setup Wizard will install Comtrol Utility Package on your Co t ol Ut ty computer Click Next to continue or Cancel to exit the Setup version number Wizard Click Next Click Next amp Comtrol Utility Package Setup elei xd Select Installation Folder P This is the Folder where Comtrol Utility Package will b
28. nnect modems and other DTE devices For example a straight through cable can be used to connect COM2 of one PC toa modem RocketPort DCE Serial Device DB25 DB9 DB25 Signal Pins Pins Pins Signal DCD 8 8 DCD RxD 3 2 3 RxD TxD 2 3 2 TxD DTR 20 4 20 DTR GND 5 7 GND DSR 6 6 6 DSR RTS 4 7 4 RTS CTS 5 8 5 CTS RI 2 9 22 RI Ring Indicator RI is only available on Quad Octacables RocketPort Universal PCI User Guide 2000284 Rev G Connecting Serial Devices 15 Connecting Serial Devices DB25 Loopback Plugs RS 232 Female Loopback Plug RS 422 Female Loopback Plug RS 232 Male Loopback Plug RS 422 Male Loopback Plug A loopback plug is a DB25 serial port plug with pins wired together You can use a loopback plug with application software for example Test Terminal to test serial ports The Surge RS 232 422 switchable interface box Quadcable and Octacable use the RS 232 female loopback plug To build a DB25 loopback plug for a Surge interface box Quadcable or Octacable wire the following pins together e Pins 2 to 3 e Pins 4 to 5 to 22 e Pins 6 to 8 to 20 To build a DB25 loopback plug Surge RS 232 422 switchable interface box for an RS 422 serial connection wire the following pins together e Pins 15 to 19 e Pins 17 to 25 The RS 232 and RS 232 422 interface boxes 8 port and 16 port models use the RS 232 male loopback plug To
29. pport are eventually traced to cabling or network problems e Ifyou have not done so run the diagnostics RocketPort Universal PCI Diagnostics on Page 21 e Verify that you have installed the latest RocketPort Universal PCI device driver see Locating the Latest Drivers and Documentation on Page 6 If necessary remove or update the existing driver using the procedures in the RocketPort Universal PCI Device Driver Installation Guide for Windows or README file packaged with the FreeBSD Linux QNX or SCO OpenServer driver If none of the above work you can refer to one of these subsections e Troubleshooting Windows Systems on Page 23 e Troubleshooting Linux Systems on Page 31 RocketPort Universal PCI Diagnostics This subsection describes how to create and run the bootable diagnostic to verify that the RocketPort Universal PCI hardware is functioning properly The RocketPort Universal PCI is shipped with a bootable diagnostic on the Software and Documentation CD that executes hardware diagnostics You can use the diagnostic to e Confirm that the hardware is functioning e Determine resolutions to conflicts during installation e Perform a stress test on all RocketPort Universal PCI ports in the system The diagnostic requires a loopback plug to test a port or ports A single loopback plug is shipped with the RocketPort Universal PCI You can build additional loopback plugs or move the loopback plug to the port you w
30. r Installation 26 Using Test Terminal to Test a POE onis encor eer cba e op ER KR PUER Ker d el on d eon ERE Ker 29 Troubleshooting Linux Systems eeeisiemer rre i t eEPEKR An P eEEEKR EKRAR EXE PERRA EREEEEXRAGORUEEEKRAR SEE EEEIREPAEEDEEKR Ae eUEExRA 31 ee i m HM 31 Iudico ote hc tcr 31 Changing Serial Port Settings SUbY Beet UH i eR e E URB ERE UE ac DRM or RR i i 31 Setting Up Terminals and Modems mgetty getty MEER BAR RA 31 Westie vaL 31 Support T 32 iv Table of Contents RocketPort Universal PCI User Guide 2000284 Rev G Overview Product Overview The RocketPort Universal PCI series multiport serial card fits into the PCI slot of a personal computer and uses a 36 MHz processor that is specifically designed to process asynchronous serial communications It supports 3 3 and 5 0 volt PCI bus architecture and is compatible with 32 and 64 bit PCI slots The RocketPort Universal PCI series uses Comtrol Application Specific Integrated Circuit ASIC technology to replace most hardware functionality to minimize components including e The processor e A serial controller e Bus interface logic and other miscellaneous logic You can install up to four RocketPort Universal PCI cards in one computer providing a maximum of 128 additio
31. rocess at any time Insert the bootable CD that contains the diagnostic and restart your machine Note If the Diagnostic CD does not boot the PC you may need to change your BIOS settings so that the PC can boot from a CD drive The diagnostic starts automatically and takes a few moments before the first screen appears Note If the diagnostics did not detect the RocketPort Universal PCI the adapter has a hardware failure contact Technical support Page 32 Press Any Key at the disclaimer screen to begin the diagnostic Press Any Key at the Please Note screen about RocketPort ISA Press Enter to Are there ISA boards installed in the VERIFY TEST screen Press Enter to the Is this board configured for RS 422 query Note The caution at the bottom of the screen that the RS 232 test will fail when run on an RS 422 port Press Enter to the Js this board configured for RJ45 cables qquery Select from the following options and use the appropriate steps e Testing a Port or Ports e Stress Testing the RocketPort Universal PCI Enter 1 to 4 and press Enter to test a port or ports on a specific RocketPort Universal PCI or on multiple adapters Press Enter to test ALL ports on the RocketPort Universal PCI or enter the port number of a port that you want to test Follow the instructions on the screen If you are testing all of the ports and have only one loopback plug you must move it from port to port during the test Note Port
32. s If the errors are e Overrun Errors represent receive buffer overflow errors If this is the case you will have to configure either software or hardware handshaking to control the flow of data The most common errors are Overrun errors e Framing Errors indicate that there is an synchronization error between the beginning of a data frame and the end of the data frame A frame usually consists of a start bit 8 data bits and a stop bit or two The framing error occurs if the stop bit is not detected or it occurs in the wrong time frame Most causes for framing errors are electrical noise on the data lines or differences in the data clocks of the RocketPort Universal PCI and the connected device e Parity Errors occur when parity is used and the parity bit is not what is expected This can also be caused by noise on the data lines 4 You can view additional statistics to Port Monitor by adding columns Click Tools and Add Columns TC File Tools view Help IO Add Ports Remove Ports Co 64923300 64923300 0 0 0 0 Remove KSlumns 0 0 0 0 0 0 a aap o 0 0 0 0 0 Reset Values 0 0 0 0 0 0 Default Columns m m 0 0 0 0 0 0 0 0 0 0 Settings 11 0 0 0 0 0 0 Coo 0 0 0 0 0 RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting 27 Troubleshooting 5 6 Highlight or shift click to add multiple statistics and click Ok x Please select the
33. t then Test Terminal will be unable to open the port and an error message will be shown 2 From the Start menu select Programs gt Comtrol gt Utilities gt Test Terminal WCom2 CEE 0 ll ll i fifi Comtrol DU Utilities Port Monitor PMon2 4 Documents gt Acrobat com WEE Ml settinas 3 Select File gt Open Port the appropriate port or ports x from the Open Ports drop list and Ok Select Ports Note If you left Port Monitor open from the previous subsection you should show that the port is open 4 Install the loopback plug Connecting Serial Devices on Page 11 onto the port or ports that you want to test C Select Range Cancel Settings 5 Select Port Send and Receive Test Data For example 3 15 21 45 51 56 74 RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting 29 Troubleshooting You should see the alphabet scrolling across the port If so then the port installed ond is num ca operational Note If you left Port Monitor nom d m BCDEFGHIJKLMNOPORSTUVWXYZ data sent and n received and BC show the BCD average data BCDE throughput on BCDEF the port 6 Select Port gt Send and Receive Test Data to stop a Nom the scrolling data 7 Close Test Terminal If this test successfully completed then the port is operational as expected Note Do NOT forget to restart the communications
34. the RM32 RJ45 It is possible to damage the interface and card if the interface is connected to two PCs using separate line power sources Power on the host system Click Cancel if a Found New Hardware message appears on a Windows operating system Execute the device driver file to start the driver installation For other operating system device drivers see Locating the Latest Drivers and Documentation on Page 6 After installing the driver you should verify that the ports are functioning properly and then connect your serial devices The rackmount interface boxes provide LEDs that display the following e 16 Port RS 422 with red LEDs that display port activity e 16 Port RS 232 with integrated status LEDs The yellow LEDs show receiving activity The green LEDs show transmitting activity RocketPort Universal PCI User Guide 2000284 Rev G Card and Interface Installation 9 Card and Interface Installation e 32 Port RS 232 with integrated status LEDs The yellow LEDs show receiving activity The green LEDs show transmitting activity You can use the Troubleshooting section on Page 21 for port testing procedures for your operating system Refer to Connecting Serial Devices on Page 11 for information about connecting serial devices 10 Card and Interface Installation RocketPort Universal PCI User Guide 2000284 Rev G Connecting Serial Devices This section provides information about the RocketPort U
35. the RocketPort Universal PCI See Locating the Latest Drivers and Documentation on Page 6 to locate the latest driver and installation documentation 2 Turn off the host computer Note You may want to write down the model number and serial number of the card before installation Remove the system cover from your computer Select a PCI expansion slot Remove the slot cover or release the clamp Insert the card into the slot and seat it securely mom Cue co Reinstall the expansion slot retaining screw or clamp Do not connect an interface to the card when the host system is powered on this can cause card failure aution 8 Attach the interface or cable to the RocketPort Universal PCI e Ifthis is a 4J or 8J installation see Connecting Serial Devices on Page 11 for cabling information after driver installation e Attaching a Quadcable or Octacable Interface on Page 7 below e Attaching a Panel Interface Box on Page 8 e Installing a Rackmount Interface on Page 9 Attaching a Quadcable or Octacable Interface Use this procedure to complete the Quadcable or Octacable installation 1 Make sure that the host system is powered off before connecting the cable 2 Attach the DB78 end of the Quadcable or Octacable to the card Make sure that the connectors are properly aligned and forcefully push the connector of Octacable the Quadcable or Octacable with a roching DB9 aution motion into the card connec
36. the diagnostics again If they fail again you may have a bad port contact Technical Support on Page 32 Troubleshooting Windows Systems If you are using a RocketPort Universal PCI driver on a Windows system and the diagnostic verified that the card is functional you can check the following 1 Verify that the RocketPort Universal PCI has installed by checking the Device Manager to verify that the RocketPort Universal PCI card displays 2 Verify that you are addressing the port correctly In many applications device names above COMO require the prefix in order to be recognized For example to reference COM20 use COM20 as the file or port name RocketPort Universal PCI 3 After driver installation ifa port does not open go to Ports COM amp LPT right click on the yellow exclamation mark on the port and click Update Driver Use the same procedure used when installing the ports that are detected with plug and play systems 4 Enable the Verbose Event Log feature on the Options tab of the RocketPort Universal PCI driver and then reboot the server 5 Install and use one of the tools in the Comtrol Utility package Use the following subsection Comtrol Utility below for installation and adapter testing procedures RocketPort Universal PCI User Guide 2000284 Rev G Troubleshooting 23 Troubleshooting Comtrol Utility The Comtrol Utility is available on the Software and Documentation CD or you can dow
37. tor Make sure that the connector is seated tightly before j V lt tightening the retaining screws on the Y 2m l connector SS 3 Tighten the retaini th t an d 2 Tighten the retaining screws on the connector veh Vk Nes 4 Power on the host system 5 Click Cancel if a Found New Hardware message appears on a Windows operating system Execute the device driver file to start the driver installation RocketPort Universal PCI User Guide 2000284 Rev G Card and Interface Installation 7 Card and Interface Installation For other operating system device drivers see Locating the Latest Drivers and Documentation on Page 6 After installing the driver you should verify that the ports are functioning properly and then connect your serial devices You can use the Troubleshooting section on Page 21 for port testing procedures for your operating system Refer to Connecting Serial Devices on Page 11 for information about connecting serial devices Attaching a Panel Interface Box Use the following to attach a panel interface box Caton Do not connect the cable to the RocketPort Universal PCI card or interface box when the computer is powered on Connecting the cable to the RocketPort Universal PCI card or interface box while the computer is powered on may damage the electronics on the card or interface box Make sure that the host system is powered off before connecting the cable Attach
38. y enough to allow you to stack several units on a shelf or you can mount it directly into a rack Do not connect the cable to the RocketPort Universal PCI card or interface box when the computer is powered on Connecting the cable to the RocketPort Universal PCI card or interface box while the computer is powered on may damage the electronics on the card or interface box Make sure that the host system is powered off before connecting the cable Place the Rackmount interface box on a stable surface or attach the brackets to the interface box using the screws supplied with the unit and attach the bracket into your rack Note You can mount the Rackmount interface box facing in either direction Attach the 3 foot cable or the 3 foot and the 10 foot cables together between the interface and the board Make sure that the connectors are properly aligned Do NOT use force when connecting the cables to the host adapter card Note The cables are interchangeable You may connect either or both cables depending upon the distance between the card and the rack The maximum distance permitted between the interface box and card is 15 feet Optionally for the RM32 RJ45 attach the two cables to the card and the interface The connector labeled J1 corresponds to Host A Ports 0 through 15 and the connector labeled J2 closest to the bus corresponds to Host B Ports 16 through 32 Do not connect 16 port cards located in different machines to
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