IP Phone 1120E User Guide
Contents
1. 24593 a A steady LCD light beside a feature key indicates that the feature is active A flashing LCD light indicates that the feature is being programmed GreCl de Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease volume Volume Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted ihm 5 30 Press the Handsfree key to activate handsfree Note The Handsfree LED indicator located on the Handsfree key lights to indicate when handsfree is active Handsfree Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Press the Enter key at the center of the Navigation key cluster to confirm menu selections In many cases you can use the Enter key instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line DN soft ONE CONNECT 6 30 SS o ONECONNECT key to return to the caller on hold Hold Use the Expand to P2. a ONE CONNECT IP Phone 1120E User Guide About the Nortel IP Phone 1120E The Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note In this guide user defined feature key labels appear beside the keys and soft key labels appear directly above the keys Figure 1 shows the key labels Figure 1 User defined feature keys and soft keys User defined feature key labels Soft keys SA ONE CONNECT Basic features Your IP Phone 1120E supports the following features Four user defined feature keys with labels and indicators four soft keys Note Some IP Phone 1120E phones are not configured to support soft key functionality Consult your system administrator graphical high resolution LCD display backlit with adjustable contrast high quality soeaker phone volume control keys for adjusting ringer speaker handset and headset volume six specialized feature keys Quit Directory Message Inbox Shift Outbox Services Copy six call processing fixed keys Mute Handsfree Goodbye Expand to PC Headset Hold gigabit Ethernet ports built in gigabit Ethernet switch for shared PC access headset jack with an On Off key USB port to support a keyboard or mouse Note Powered downstream 1 1 compliant USB hubs are supported ONE CONNECT 2 30 ECONNEC includin
3. ONE CONNECT 9 30 ONECONNECT Press the Services key twice to access the Local Tools menu and use the navigation keys to access the following items 1 Preferences 2 Local Diagnostics 3 Network Configuration 4 Lock Menu Services Press the Quit Stop key to exit an active menu or dialog Pressing the Quit Stop key does not affect the status of active calls Quit The Shift Outbox key is a fixed key that is reserved for future feature development Shift Outbox ONE CONNECT ONE CONNECT Press the Message Inbox key to access your voice mailbox Msq Inbox Press the Directory key to access directory services Directory Telephone display Your IP Phone 1120E has three display areas The upper display area provides labels for the four user defined feature key labels The middle display area contains single line information for items such as caller number caller name Call Timer feature prompt string user entered digits date and time information and telephone information The lower display area provides labels for the four soft keys S ONE CONNECT Neen 11 30 ONE CONNECT Figure 3 shows an idle LCD screen Figure 3 IP Phone 1120E LCD screen Upper display area User defined feature key labels Middle display area Information line Lower display area Soft key labels Entering text using the dialpad You can use the dialpad t
4. Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following 1 To redial using the handset o Lift the handset OR o Press the line DN key 2 To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed Transferring a call Use the Transfer feature to redirect a call to the appropriate person To transfer a call to a third party 1 Press the Transfer soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily ONE CONNECT 23 30 ONECONNECT _ 2 Dial the DN to which you are transferring the call or use the Personal Directory Redial List or Callers List to select a number to dial 3 When that number rings or a person answers press the Transfer soft key to connect the calling party To return to the original call if the transfer is incomplete If the person called is not available press the line DN key next to the LCD indicator to reconnect to the original call Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park extension can be configured to automatically park most calls To park a call on the System Park DN or y
5. removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 mm 1 8 inch from the wall and then install the phone stand mounting holes over the screw heads as indicated in Figure 4 Method A You may need to remove the phone from the wall to adjust the lower screws When the lower screws are snug install the phone on the mounting screws and then tighten the top screws Figure 7 Rotate the phone into the wall mount position Tilt Lever Wall mount Lever S ONE CONNECT 17 30 ONECONNECT To use the Telephone Options menu 1 Press the Services key N Press the Up Down navigation keys to scroll and highlight Telephone Option ee Press the Enter key gt Use the Up Down navigation keys to scroll and highlight an option for example Language Cl Press the Enter key The display provides information required to adjust your selection Leow SS ONECONNECT ONECONNECT 6 Choose one of the following Select Cancel m a Press the Select soft key to save changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Ad
6. IP Phone 1120E with the approved Nortel AC Adapter model NO023000 for this model of phone only Note 2 Note 1 Your IP Phone 1120E supports both AC power and Power over Ethernet options including IEEE 802 3af standard power To use local AC power the optional AC adapter can be ordered separately To use Power over Ethernet where power is delivered over the CAT 5 cable the LAN must support Power over Ethernet and an AC adapter is not required You must use CAT 5e or later cables if you want to use gigabit Ethernet 3 Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the phone using the RJ 9 handset jack marked with the symbol C Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the Handset cord exit in the stand base marked with the symbol 3 as shown in Figure 5 Install the headset optional If you are installing a headset plug the connector into the RJ 9 headset jack marked with the symbol 3 onthe back of the phone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol ONE CONNECT 15 30 ONECONNECT 5 Install the Ethernet cabl
7. Make Set Busy Choose one of the following Press the Make Set Busy key Lift the handset and enter the Make Set Busy Activate FFC MakeSetBsy or re H Ne 29 30 ONECONNECT To deactivate Make Set Busy Choose one of the following Press the Make Set Busy key a second time to deactivate the feature Lift the handset and enter the Make Set Busy Deactivate FFC Make Setbsy 9J ONECONNECT 30 30
8. C key to access external server applications Expand Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator located on the Handsfree key lights to indicate that the headset is in use Goodbye Headset Use the Goodbye key to terminate an active call Goodbye 7 30 I ONECONNECT When a message is waiting the red Visual Alerter Message Waiting indicator flashes Also when the ringer sounds this indicator flashes NORTEL When your IP Phone 1120E firmware is being updated the blue Feature Status Lamp flashes Note To find out if additional features are supported contact your administrator _ _ _ _ _ _ _ i NORTEL Press the Copy Key to copy entries to your Personal Directory from other lists such as the Caller List Redial List and Corporate Directory if Copy c ONECONNECT 8 30 gt ONECONNECT Press the Services key to open the Services menu and use the navigation keys to access the following items gt Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call Timer On hook default path Change Feature Key Label Name Display Format Press the Services key to exit from any menu or menu item Cx Services
9. Waiting The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call 1 When the incoming call tone sounds press the Hold key to put the current call Hold on hold Note If Automatic Hold is enabled it is not necessary to press the Hold key 2 Press the Call Waiting key ONE CONNECT 26 30 ONE CONNECT es To return to the first telephone call 1 Choose one of the following o Press the Hold key to put the second call on hold o Press the Goodbye key to end the second call 2 Press the line DN key associated with the first call If you do not have a Call Waiting key 1 Press the Goodbye key to end the current call 2 Press the line DN key beside the flashing status icon to answer the incoming call Talking with more than one person Use the following features to enable conversations between more than two people Using the Call Join feature Setting up a conference cal Using the Call Join feature Use the Call Join feature to connect a call to a current active call This connection creates a conference between the two callers and yourself ONE CONNECT 27 30 ONE CONNECT _ To connect a call on hold on a different line to your current call 1 Press the Conference soft key 2 Press the line key that has
10. al List or Caller List 2 Press the Right navigation key to display the DN of the selected entry 3 Choose one of the following o Inthe Redial List press the Down navigation key to display the date and time the last call was placed to the selected entry o Inthe Caller List press the Down navigation key twice to display the date and time of the last call from the selected entry Note In the Caller List the first press of the Down navigation key displays the number of times a caller has called ONECONNECT Neen 21 30 gt ONE CONNECT Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again 1 Dial a number and receive a busy tone or no answer Choose one of the following o Press the Ring Again soft key Or o Enter the Ring Again Activate FFC To call a Ring Again party when you receive notification 1 After receiving the notification ring lift the handset or if you are using the headset or in Handsfree mode go to step 2 2 Press the Ring Again soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following o Press the Ring Again soft key a second time OR o Enter the Ring Again Deactivate FFC ONE CONNECT eae enter 22 30 ONE CONNECT Using Last Number Redial
11. e Connect one end of the supplied Ethernet cable to the back of your phone using the RJ 45 connector marked with the symbol and thread the network cable through the channel marked with the symbol 6 Install the Ethernet cable connecting the PC to the phone optional If you are connecting your PC Ethernet through the phone connect one end of the PC Ethernet cable to your phone using the RJ 45 connector marked with the symbol and thread it through the channel marked with the symbol Connect the other end to the LAN connector on the back of your PC 7 Install additional cables If applicable plug in optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If you are using an AC power adapter plug the adapter into an AC outlet Figure 6 Cable routing tracks and mounting holes Method B TA tt T i _ f f E D R amar i Method A i i PE m AL al es 16 30 Si ONECONNECT 8 Wall mount your phone optional Your IP Phone 1120E can be mounted either by Method A using the mounting holes on the bottom of the phone stand or Method B using a traditional style wall mount box with an RJ 45 connector and a 15 cm 6 inch RJ 45 cord not provided Complete steps 1 7 as needed before you wall mount your phone Method A Press the wall mount lever and pull the phone away from the stand as shown in Figure 5 Using the stand cover the part you
12. g USB 2 0 hubs if they offer USB 1 1 backwards compliancy e automatic network configuration e graphical XAS e hearing aid compatibility Figure 2 IP Phone 1120E Wser definad ftaature keys Feature Statte Lamp Visual Aletsr Message Wating ndkator Handset High resolution graphical display screen Speaker Soft keys Navigation keys Copy key Message lnkox key Services key Shift Qutbox kay Quit Stop key Directory key Enter key Goodbye key Volume control Expand to PC key Mute key Headset key Hold key Dial pad Sole If supported by your server tha Feature Status Lamp provides a user defined alert Contact your aye administrator E find out if this aturs la availabe for you 3 30 ONECONNECT Telephone controls Soft keys are located below the display area The LCD label above each key changes based on the active feature bamn When a triangle appears before a soft key label the feature is active gt Fug Less Press the More key to access the next layer of soft keys self labeled More ws The keys on either side of the LCD display area are user defined feature keys with labels on the LCD These keys also function as line DN keys amam A steady LCD light beside a line DN key indicates that the line is active A flashing LCD light indicates the line is on hold or the feature is being programmed lt ONECONNECT NE 4 30 ONECONNECT T
13. justing the volume To adjust the volume press the Services key select Telephone Options and select Volume adjustment To adjust the volume 1 Press the Up Down navigation keys to scroll and highlight one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer 2 Press the Enter key 3 To increase or decrease the volume do one of the following o Press the Down and Up soft keys or o Press the Up Down navigation keys ONECONNECT ono S gt ONE CONNECT 4 Choose one of the following o Press the Select soft key to save the volume level and return to the Telephone Options menu o Press the Cancel soft key to keep existing configurations To choose a ring type 1 Press the Up Down navigation keys to scroll and highlight one of the ring types 2 Press the Play soft key to sample the ring tone 3 Choose one of the following o Press the Select soft key to save the ring type and return to the Telephone Options menu o Press the Stop soft key and use the Up Down navigation keys to select a different ring type o Press the Cancel soft key to keep existing configurations ONECONNECT 20 30 ONECONNECT V Viewing the date and time of a call In both the Redial List and Caller List you can check the date and time of a call To view date and time of a call 1 Press the Up Down navigation keys to scroll and highlight a name in the Redi
14. o enter text when you use features such as Personal Directory Redial List and Callers List For example if you want to use the letter A press the number 2 key once If you want the letter C press the number 2 key three times Note No letters are associated with the number 1 or the O keys ONECONNECT es 12 30 a iag ONECONNECT Connecting the Components Figure 4 IP Phone 1120E connections Expansion module port PC Ethernet port LAN Ethernet port Tilt lever ni fer ate USB connector AC adapter jack Headset jack Handset jack WARNING Ensure that the protective rubber cap on the EM 1100 Expansion Module port is in place when the port is not in use Connecting anything other than the proper Expansion Module connector to this port can cause damage to the phone aiin 13 30 ONECONNECT _ Connecting the components of the phone Use the following steps to connect the components of your phone 1 Remove the stand cover Pull upward on the center catch as indicated in Figure 5 and remove the stand cover The cable routing tracks are now accessible Figure 5 Remove the stand cover Tilt Lever Button Handset cord exit 14 30 an ONE CONNECT Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the phone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Warning Use your
15. our own DN 1 During an active call press the Park soft key twice Note By default the call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system ONECONNECT _ To park a call on a DN other than the System Park DN or your own DN 1 Press the Park soft key 2 Dial the DN where you want to park the call 3 Press the Park soft key Displaying incoming call information Use the Display feature to display a second incoming caller s number and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress 1 Press the Display key 2 Press the flashing line DN key The call waiting information displays Note When used with other feature keys the Display key displays information associated with those feature keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone ONE CONNECT ONE CONNECT es To use Call Trace while on a call Press the Call Trace key To use Call Trace without a Call Trace key 1 Choose one of the following o Press the Transfer soft key o Press the Conference soft key 2 Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Using Call
16. the number of the caller you want to connect to your current call 3 Press the Conference soft key to join the person on hold to your conversation Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself The maximum number of people the conference feature supports depends on the configuration of your telephone To set up a conference call 1 While on acall press the Conference soft key to place the party on hold You hear a dial tone 2 Dial the number of the person you want to add to the conference call You can talk privately to the person you are adding at this time Note If you press the Directory key you can also use the Corporate Directory Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call 3 Press the Conference soft key a second time to conference all parties together ONE CONNECT ONE CONNECT _ If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key 2 Press the line DN key beside the flashing status icon to return to your Original call Working without interruption This section describes the Activating Make Set Busy feature which provides uninterrupted work time Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate
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