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Polycom® VVX® 500 Business Media User Guide

1. Hold Lauren Gates 3 31 IE 207 5 Resume New Call Transfer Confrnc O Polycom BellAliant 5 Unified Communications Polycom VVX 500 Business Media Phone Handling Video During Calls During a video call you have the option of viewing video on the full screen shown next instead of in the smaller call window To view full screen video Do one of the following e From Active Call or Calls view tap fa shown next You can also tap the video area to view video on the full screen 10 00AM a 4 13PM a HOREN Ho Line 2092 1 3 calls To Lauren Gates TT 11 59 2076 am La To Lauren Gates iS Hold Milton Stone 0 41 2082 Hold Teresa Swift 11 29 2091 mf ae i End Call Transfer Confrnc End Call Transfer Confrnc Tap to view the full screen video or e From Active Call or Calls view tap Video and tap Full Screen s6 O Polycom BellAliant Unified Communications Chapter 3 Using Video and the Polycom VVX Camera Full screen video displays Call details display at the bottom of the screen along with an icon that you can tap to exit full screen mode as shown next The call details display for five seconds and then disappear To see the details again tap the screen lo Lauren Gates 2076 You can set up your phone to automatically display all video calls not just the one you re in in full screen mode For more information see Viewing All Video Calls on t
2. 2076 Sa Active From Milton Stone 2082 ra m incoming Hold Louis Strong Jta Held and highlighted Resume New Call Transfer Confrnc join Scroll to see all your calls If your phone has multiple lines calls display under the associated line Call color indicates status e Dark green Active call e Dark blue Incoming and held calls e Bright green Active call is highlighted e Bright blue Incoming or held call is highlighted Note What Does a Highlighted Call Indicate How Do Highlight a Call A highlighted call is either bright green or blue Tap an active call to make it bright green or tap a held call to make it bright blue The soft keys apply to the highlighted call Polycom Bell Aliant Unified Communications Chapter 1 Getting Started Understanding Phone Icons and Status Indicators The following icons and indicators symbolize phone call or buddy contact status or indicate that a feature is enabled You can tap certain icons to access information or features For information on video icons see Chapter 3 Icon Description Registered line Unregistered line z Placing a call Active call using Polycom HD Voice Ue gt Held call Incoming call Ll Incoming call Active conference USB flash drive attached Recording in progress or paused Placed call Received call 0D Dogga Missed call Polycom Icon ag p _ iZ 0 e kii B D
3. e To transfer to a directory entry After you tap Blind press tap Directories and then tap Contact Directory or Corporate Directory Search for the person and then call them e To transfer to a favorite After you tap Blind tap Favorites and tap the favorite you want to call The call automatically transfers to the person you specified 30 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Timesaver Completing a Transfer If you re using a handset complete a transfer by replacing the handset Setting Up and Handling Conference Calls You can set up a conference call with two other people Depending on your phone system you may be able to add more than two people to your call ask your system administrator for the maximum number Just as with other calls you can hold and resume conference calls In addition you ll have the option to split a conference call end the conference and place the people you were talking with on hold Your system administrator may have enabled the conference management feature on your phone This feature allows you to manage each person in the conference call so that you can mute hold and remove each person For more information see Managing Conference Call Participants When you re in a conference call e Use the handset or a headset if you re in an open environment e Mute your microphone when you re not speaking especially in noisy en
4. Polycom Bell Aliant 35 Unified Communications Polycom VVX 500 Business Media Phone o No Answer To forward all unanswered incoming calls o Busy To forward calls that arrive when you re already in a call 4 Enter the forwarding number and tap Enable If you selected the No Answer option you can enter the number of rings before your phone forwards the call A value of 2 is recommended The forwarding number you chose scrolls in the status bar as shown next The number calls will be forwarded to KZ JO 4 43 PM Indicates a forwarding JAZ 2092 pis Don Blue Z Wong is enabled on Line 2092 AlexeiBure Nikola Forest Pierre Smith Gagne Teresa ouis will Sharp Lauren Gates Lisa Wong Tom Davis Helen Chen New Call Forward To disable call forwarding 1 From Home view tap Forward 2 If your phone is set up with multiple lines tap the line to disable forwarding for 3 From the Forwarding Type Select screen tap the forwarding type to disable and tap Disable Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system To send incoming calls from a contact to your voicemail system 1 Tap Directories from Home view and tap Contact Directory 2 From your directory tap the contact whose calls you want to reject 3 From the contact s information screen tap Ej 4 From the Edit Contact screen tap Auto Reject tap Enabled and
5. TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 86 Polycom BellAliant Unified Communications Copyright Safety and Regulatory Notices Safety Compliance and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and e This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occ
6. tap Hold If you re in Calls view be sure to highlight the conference first The other two people in the conference are held The following example shows a held conference in Calls view Oy Line 2091 Hold Conference Resume New Call Split To resume a held conference call e From Lines or Calls view tap Resume 32 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Ending Conference Calls To end a conference and your connection to the other people tap End Call By default when you tap End Call the other two people remain connected However your system administrator may have set up your phone so that all connections end To end a conference call e From Active Call Lines or Calls view tap End Call The conference call ends By default the other two people remain connected Splitting Conference Calls into Two Held Calls When you split a conference you end the conference and place the other two people on hold You can split an active or held conference call To split a conference call e From Active Call Lines or Calls view tap Split The conference call ends By default the other two people are held Managing Conference Call Participants If you re able to manage the people in a conference call you can e Mute a participant e Hold a participant e Remove a participant from the conference e List information about a participant such as the participant s name
7. APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law 9 EXPORT CONTROLS The Software Product may not be download
8. BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom BellAliant i Unified Communications Polycom VVX 500 Business Media Phone Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item i
9. For information on how to place pictures on a USB flash drive connect the USB flash drive to your phone and specify a folder see Displaying Screen Savers To display the pictures on your USB flash drive e Tap Settings from Home view and tap Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one like a slide show Six icons display beneath your pictures 7 Polycom BellAliant Unified Communications Chapter 5 Customizing Your Phone The following figure shows a picture that is stored on a USB flash drive and the six icons that display so you can set a picture as the background image on your phone or display the pictures as thumbnails one by one or as one picture only Tap an icon to do the following To do this View thumbnails of your pictures View the next picture Pause and display the current picture only Tap this Fa og t View the previous picture ma After you ve paused display the pictures one by one again x Stop displaying the pictures The pictures will not display again until you access the Picture Frame feature again unless you have a screen saver set up or you enable one N ON Set the picture that currently displays as the background picture for your phone 3 Using Power Saving Mode By default your phone is set up with a power saving mode that turns off the touchscreen to conserve energy Your phone enters power saving mode after it
10. View Persistency screen tap Enabled The next time you view Corporate Directory your last search results will display To search the Corporate Directory e From the Corporate Directory perform a quick search or an advanced search o To perform a quick search enter the first few characters of the contact s first or last name depending on how the directory is organized and tap Submit or o To perform an advanced search tap AdvFind From the Advanced Find screen enter your search criteria and tap Submit The screen displays a list of contacts starting with the most successful matches To view information for the contact tap View To erase all your search criteria and enter new criteria before you submit your search tap Clear To dial a Corporate Directory contact 1 From the Corporate Directory search for the contact you want to dial 2 From the search results tap the contact and tap Dial Polycom Bell Aliant 47 Unified Communications Polycom VVX 500 Business Media Phone To add a contact to your local Contact Directory 1 From the Corporate Directory search for the contact you want to add to your Contact Directory 2 From the search results tap the contact s record and tap View 3 From the contact s information screen tap Save Only the first name last name and phone number are saved You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional con
11. and e Option An option is one of a series of items you can select for a phone setting such as Enabled and Disabled e Held call This term describes any call that is held Audio for held calls can t be heard e Active call This term refers to a call including a conference call you re currently in An active call has audio associated with it e Softkey This term describes the context sensitive keys that display along the bottom of the screen that update depending on the task you re performing To see additional soft keys if available tap More The More soft key is always on the far right of the soft key area as shown next New Call Talk Forward Tap to see more soft keys e Soft key area The soft key area shown next is the area along the bottom of the screen that displays context sensitive soft keys New Call Talk Forward DND More e Status bar The status bar shown next is the top most part of the touchscreen It displays the time and date and if your phone has messages scrolling messages under the time display The information that displays on the left of the status bar depends what view you re in From Home view your phone line displays In other views icons display that you can tap to access messages recent calls or view phone information Icons may also display to let you know a certain feature such as Bluetooth is enabled Status bar in Home view Status bar in other views 2091 m 9 25 AM a Info
12. in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support
13. ll want to learn about all the other interesting and powerful features that your phone has to offer This chapter shows you how to e Manage Buddies Note Feature Availability Your phone may not support all of the features described in this chapter Check with your system administrator to find out which features are available on your phone Using Buddy Lists A Buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting such as Be right back Out to lunch or Busy and you can view their status in real time from your Buddy list You can also view your buddies status from Lines view and Home view if your buddy is a favorite In this section you ll learn how to e Update your presence status e Set up and manage a Buddy list e Block people from monitoring your status e Monitor your buddies from your phone Updating Your Status Update your status so that other people can monitor your status from their phones When you update your status your status is automatically sent to the people watching you You can update your status to one of the following e Online e Busy e Be right back Polycom Bell Aliant 6s Unified Communications Polycom VVX 500 Business Media Phone e Away e Onthe phone e Out to lunch e Donot disturb Your phone also sends certain status information to the people watching you automatically such as if you re in a call enable
14. many icons Home view displays VYX 500 Phone Line 12 23 PM a t S4 ae New Call Messages Directories E 0 0 Page Indicator To show all Home view icons shown next press and hold the Page Indicator shown above Press and hold the Page Indicator again to view fewer icons VYX 500 1 16PM a _ New Call Mestages Directories Forward a A T Y Settings Applications Calendar t User Tip Displaying Additional Home View Icons Instead of pressing the Page Indicator to view additional Home view icons swipe the screen right or left Home view displays the following icons e New Call Tap New Call to display the Dialer so you can place a call 4 Polycom BellAliant Unified Communications Chapter 1 Getting Started Messages Tap Messages to access your voicemail Directories Tap Directories to access your Contact Directory and Recent Calls list You may also be able to access a Corporate Directory and a Buddy Status List if they re set up on your phone Forward Tap Forward to set up forwarding options for incoming calls DND Tap DND to toggle DND Do Not Disturb on or off When DND is enabled your phone won t ring and incoming calls will go to voice mail Settings Tap Settings to access phone features and settings to customize your phone Additional icons may include Applications Tap Applications to access a menu of custom applications S
15. number and call details such as whether the call is muted held or is video enabled Polycom Bell Aliant 7 Unified Communications Polycom VVX 500 Business Media Phone To manage a person in a conference call 1 Set up an active conference call 2 From Active Call Lines or Calls view tap Manage If you re in Calls view be sure to highlight the conference first The following examples show the screens that display when you manage a conference VV X 500 eva T 11 29 AM Sop Conference Louis Strong Lauren Gates Far Mute Hold Remove Info Back Timesaver How to Manage a Participant Without Tapping Manage If you re viewing the conference in Active Call view simply tap a conference participant to start managing the person 3 Tap the person you want to manage 4 Doone of the following o Tap Far Mute to mute the person The muted person can hear everyone but no one can hear the muted person Tap Hold to hold the person The held person can t hear anyone and no one can hear the held person o Tap Remove to remove the person from the conference end the conference call and create an active call between you and the person still in the call 24 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Tap Information to view information about the person and their call status When you tap Information a popup displays listing the person s information as sho
16. numerical 123 mode Tap Encoding and select one of the alphabetic Abc ABC or abc Delete one or more characters options Then press the 0 key You can t enter a space when you re in numerical 123 mode Drag your finger across the characters until the cursor is positioned to the right of the character s you want to delete Then tap or press and hold lt a 14 Polycom Bell Aliant Unified Communications Chapter 1 Getting Started Cleaning the Touchscreen The touchscreen requires very little maintenance Periodically however you may need to clean it Use a clean dry microfiber cloth the kind you would use to clean glass surfaces to wipe the touchscreen This type of cloth is available from many office supply stores Before you clean the screen disable it so you don t activate phone functions while you wipe the touchscreen To enable the touchscreen again press any key on the phone console To answer a Call while the touchscreen is disabled pick up the handset Or press or and tap Answer To clean the touchscreen 1 Tap Settings from Home view and tap Basic gt Screen Clean 2 Wipe the glass with a clean dry microfiber cloth 3 To enable the touchscreen again press any key on the phone console Note What Happens if Wipe the Touchscreen But It s Still Dirty Dampen a soft lint free cloth with an isopropyl alcohol and water solution of 50 50 and then wipe the screen
17. o To hear sound effects only from the headset tap Headset o To hear sound effects only from the device you re currently using to hear call audio tap Active O Polycom BellAliant 49 Unified Communications Polycom VVX 500 Business Media Phone The default destination is Speaker Managing Favorites Favorites are the contacts in your Contact Directory that you call most often To make a contact a favorite you need to assign a contact a favorite index number You do this from the Contact Directory Contacts that have a favorite index number display Se as shown next Indicates a contact is a Favorite CFO AI Dion All your favorites display in your Favorites list there are 11 for the VVX 500 display in Lines view and from Home view The following figure shows a sample Favorites list VYX 500 Lauren Gates Jack Jones 1 Nikola Smith Alexei Bure Didipad Directory Recent Favorites so Polycom BellAliant Unified Communications Chapter 2 Using Basic Features The following figure shows your favorites in Lines view Favorites display under the phone line s VV 500 12 14PM a New Call Forward OND Favorites also display from Home view as shown next Favorites display consecutively according to their index number The contact with the lowest number displays first To reorder your favorites assign the contact a different index number To see your Favorites list e Tap New
18. perform These tasks include investigating phone issues restarting the phone updating the phone s configuration and testing phone hardware e Copyright Safety and Regulatory Notices This section provides important safety and compliance information related to your phone vii Polycom VVX 500 Business Media Phone e End User License Agreement The End User License Agreement outlines the legal agreement between you and Polycom when you agree to install and use Polycom software Conventions Used in this Guide As you read this guide you ll notice that the same terms information elements and conventions are used repeatedly Make sure you familiarize yourself with these terms elements and conventions so you understand how to perform phone tasks Terms and Writing Conventions e Your Phone the phone These terms refer to the VVX 500 phone e Tap This term refers to touching an item on the screen with your finger and then lifting your finger e Press This action refers to depressing a key on the keypad or pressing a screen item for a second or two e Press and hold When you press and hold a screen item you need to touch the screen for a second or two before lifting your finger e Tap Submenu gt Submenu gt Submenu This convention describes how to access submenus Each submenu name is in boldface and separated by a greater than symbol If the instructions indicate to tap Basic gt Preferences gt Language tap the Basi
19. reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to Its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages Customer Feedback We are Striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to VoiceDocumentationF eedback polycom com Polycom Visitthe Polycom Voice Support Center for software downloads product documents product licens
20. s calls sent to Tap Auto Reject and enable or disable the setting The default setting is Disabled If enabled each time the contact calls the call will be directed to your mail system Tap Auto Divert and enable or disable the setting The default setting is Disabled If enabled each time the contact calls the call will be directed to the third party you specified in the Divert Contact field o Tap Watch Buddy and enable or disable the setting The default setting is Disabled If enabled you can monitor the contact s status For more information on monitoring status see Using Buddy Lists o Tap Block Buddy and enable or disable the setting The default setting is Disabled If enabled the contact can t monitor your status For more information on monitoring status see Using Buddy Lists 3 Tap Save Timesaver Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your directory From your Recent Calls list tap a next to the call record From the call information screen tap Save The Add Contact screen displays with the name if specified and contact fields populated Enter additional information if desired and tap Save If a Corporate Directory is available on your phone you can add contacts from the Corporate Directory to your Contact Directory For information on how to update your Contact Directory in this way see Working with a Corpora
21. starting power saving mode Enter a number between 1 minute and 600 minutes The default is 10 minutes Tap Off Hours Idle Timeout and enter the number of minutes the phone should wait during off hours before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 1 minute Tap User Input Idle Timeout and enter the number of minutes the phone should wait after a key press or screen tap before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 10 minutes Tap Save Polycom Bell Aliant 79 Unified Communications Polycom BellAliant Unified Communications Chapter 6 Administrative Tasks If your phone is unable to operate properly you may have to investigate or troubleshoot issues To solve issues your administrator may ask you to restart your phone update the phone s configuration or test phone hardware This chapter shows you how to perform all these tasks Investigating Phone Warnings If your phone is unable to perform certain tasks a warning icon Aj will display in the status bar as shown next The warning icon lets you know that your phone has one or more important issues You can view details about the issues from the Warnings screen VYX 500 V1 SGM To view a detailed list of phone issues e Tap Settings from Home view and tap Status gt Diagnostics gt Warnings The Warnings screen displays as shown next listing an
22. then tap Save 36 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Diverting Calls from a Contact to Another Person The Divert option enables you to transfer all incoming calls from a particular contact to another person To divert incoming calls from a contact to another person 1 Tap Directories from Home view and tap Contact Directory 2 From your directory tap the contact whose calls you want to send to another person 3 From the contact s information screen tap R 4 From the Edit Contact screen do the following Tap Divert Contact and enter the number of the person you want the call to go to Tap Auto Divert and tap Enabled o Tap Save Using Do Not Disturb Enabling Do Not Disturb DND stops your phone from ringing and sends all incoming calls directly to voicemail All calls you receive while DND is enabled are logged to your Recent Calls list When you enable Do Not Disturb the following happens e The Do Not Disturb icon K3 displays in the status bar as shown next For VVX 500 phones the icon scrolls under the time display VYX 500 Indicates DND is enabled O Polycom BellAliant x Unified Communications Polycom VVX 500 Business Media Phone e lf your phone is idle the Do Not Disturb icon ka displays next to your phone line in Lines view as shown next If you have new messages or forwarding enabled the messages or forwarding icon will display instea
23. with the cloth Always use the dampened cloth to apply the solution never apply the solution directly which could seep inside the screen or stain the phone In addition do not use caustic chemicals to clean the touchscreen Polycom Bell Aliant is Unified Communications Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Now that you re familiar with your phone s user interface and how to interact with it you re ready to perform basic phone tasks that you ll use on a daily basis At the end of this chapter you ll become expert at handling multiple calls at one time manipulating incoming and active calls and accessing directories and lists so you can perform tasks quickly and efficiently In this chapter you ll learn about e Calling answering holding and ending calls e Ignoring rejecting forwarding and transferring calls e Setting up conference calls e Enabling Do Not Disturb e Listening to voicemail e Handling Directories Recent Calls and Favorites e Customizing ringtones e Controlling phone volume e Using headsets e Managing shared lines How Your Phone Handles Calls Your phone can handle multiple calls at a time However only one active call the call that has audio associated with it can be in progress at any given time In addition to the active call your phone may have multiple other calls that are either held or in an incoming or ringing state Your phone can han
24. without restarting your phone To update your phone s configuration 1 Tap Settings from Home view and tap Basic gt Update Configuration The message Are you sure displays 2 To update the configuration tap Yes The configuration is updated Your phone may restart depending on the phone settings that have changed Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware You can test your phone s microphones speaker handset third party headset if present keypad mappings touchscreen and LEDs See your system administrator for instructions on how to perform these tests To test your phone hardware 1 Tap Settings from Home view and tap Status gt Diagnostics gt Test Hardware 2 From the Test Hardware screen tap one of the following 82 Polycom BellAliant Unified Communications Chapter 6 Administrative Tasks Audio Diagnostics Keypad Diagnostics Display Diagnostics Touch Screen Diagnostics Brightness Diagnostics LED Diagnostics Polycom Bell Aliant Unified Communications Polycom BellAliant Unified Communications Copyright Safety and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State
25. Call from Home view and tap Favorites To see your favorites from Home view e From Home view tap the phone line To see your favorites from Lines view e From Home view press If the idle browser displays swipe the screen to see Lines view O Polycom BellAliant i Unified Communications Polycom VVX 500 Business Media Phone To make a contact a Favorite Do one of the following e From your Contact Directory tap the contact From the contact s information screen tap Add to Favorites or e From your Recent Calls list tap next to a call record From the call details screen tap Add to Favorites The contact will now have a green star next to their name when you view the contact from the Contact Directory or the Recent Calls list User Tip Manually Assigning a Favorite Index Number When You Make a Favorite After you tap Add to Favorites a dialog displays asking if you want to automatically accept the next available index number or manually enter your own Tap Yes to automatically accept an index number or tap Edit Index to enter a unique index number You can enter a number up to 9999 To quickly call a favorite e From your Favorites list or from Home or Lines view tap the favorite you want to call The call is automatically placed To reorder your favorites 1 From your Contact Directory tap the contact 2 From the contact s information screen tap E 3 From the Edit Contact screen tap
26. Calls or Active Call view as shown next O Tap to see recent calls To manage a Call record 1 From your Recent Calls list tap next to a call record 2 From the call details screen shown next you can Tap Dial to call the person Tap Save to add the person to your Contact Directory If the person is already in your Contact Directory but isn t a favorite Add to Favorites displays instead Tap Add to Favorites to automatically make the person a favorite o Tap Ww to delete the call from the list o Tap to edit the phone number before you dial the person Nikola Smith Tap to go back to D Soe your recent calls list Missed Call 4 52 PM Yesterday Dial j Tap to call the person Tap to save the person to your Contact Directory Tap to remove the Tap to edit the phone call from the list number before calling To customize the list e From your Recent Calls list shown next tap to sort and order calls and tap m to filter calls for specific lines When you sort calls by the time of the call you can order calls in ascending oldest call first or descending most recent call first order 12 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features When you sort calls by call name you can order calls in ascending alphabetical or descending reverse alphabetical order When you filter calls you can choose to display only missed received or place
27. Favorite Index and enter a new favorite index number A Tap Save To delete a favorite 1 From your Contact Directory tap the contact 2 From the contact s information screen tap E 3 From the Edit Contact screen tap Favorite Index and delete the favorite index number 4 Tap Save User Tip Quickly Deleting a Favorite From Lines view press and hold the favorite until the contact s information screen displays Then tap E The contact will remain in your directory but will no longer be a favorite s2 Polycom BellAliant Unified Communications Chapter 3 Using Video Your administrator can enable your phone without any optional equipment to receive video during calls When you receive video you ll see the other person s video but because your phone can t send video the person on the other end of the call won t be able to see you The following sections describe how to use your phone both with and without a VVX Camera You I also learn how to place audio only calls and learn special tips for when you re in a video call The topics include e Handling Video Calls Without a VVX Camera e Placing Audio Only Calls e Calling Using the H 323 Protocol Handling Video Calls Without a VVX Camera This section describes video calls when you don t have a VVX Camera attached to your phone In this scenario you can receive but not send video If the person you re talking with can send video and yo
28. Q Polycom BellAliant Unified Communications Polycom VVX 500 Business Media User Guide UC Software 4 1 3 June 2013 1725 44635 001 Rev C Polycom VVX 500 Business Media Phone Copyright 2014 Polycom Inc All rights reserved 6001 America Center Dr San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software Is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Trademarks POLYCOM the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be
29. Save It To listen to a ring tone before you save it tap the ring type and tap Ej 4 From the Edit Contact screen tap Save Changing the Speaker Volume To change the volume of what you hear during a call press one of the Volume keys while you re in a call Changing the Ringer Volume To change the volume of the incoming call ringtone press one of the Volume keys while your phone is idle or ringing Muting the Microphone Mute the microphone so other parties can t hear you Microphone Mute applies to all modes handset headset and speakerphone You can still hear all other parties when you mute the microphone To mute the microphone e During a call including a conference call press The Mute key glows red The other parties can t hear you To disable Mute press again Choosing Where You Hear Sound Effects You can choose whether you hear sound effects all phone sounds except call audio from the handset headset or speaker For example you can configure your phone to ring on your headset instead of the speaker By default you hear all sound effects from the speaker To choose where you hear sound effects 1 Tap Settings from Home view and tap Basic gt Preferences gt Audible Ringer 2 From the Audible Ringer screen select where you want to hear sound effects o To hear sound effects only from the phone s loudspeaker tap Speaker o To hear sound effects only from the handset tap Handset
30. Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts Polycom BellAliant Unified Communications End User License Agreement 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product on
31. USB ports on back Message Waiting Indicator lt _ Home Lines key Reversible tab Touchscreen to secure handset for high angle use Speaker Headset key Dialpad Speakerphone key Security slot Mute key on side Volume keys to Microphone Polycom BellAliant l Unified Communications Polycom VVX 500 Business Media Phone Feature Reversible tab Speaker Dialpad Security slot USB ports Message Waiting Indicator Home Lines key Touchscreen Headset key Speakerphone key Mute key Volume keys Microphone Polycom Description Secures the handset in the cradle when your phone stand is positioned at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Then position the handset so the protrusion on the tab fits into the slot on the handset Provides ringer and hands free speakerphone audio output Enables you to enter numbers letters and special characters You can also use the dialpad keys to select menu items that have index numbers The connector on the left side of your phone that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop For more information on locking your phone to the desktop see Security Slots on Polycom Phones Technical Bulletin 64654 Enable you to e Attach a USB flash drive so you can record calls update the background pictur
32. VX 500 Business Media Phone 3 From the contact s information screen tap the contact s phone number The call is automatically placed Redialing Numbers To dial the last number you called open the Dialer The first number in the list is the last call you placed To redial a number 1 From the Dialer shown next tap the first number in the list J 2082 Milton Stone Last placed call J 2078 Chey Dialpad Directory Recent Favorites 2 Place the call Ending Calls To quickly end an active call replace the handset or press or Or from Active Call Lines or Calls view tap End Call If you re in Calls view be sure to highlight the call first Note How Do I End a Held Call A call must be active to end it To end a held call From Calls view tap the held call to highlight it tap Resume and then tap End Call Using Headsets You can connect an analog and or USB headset to your phone If an analog headset is connected and in use glows green If a USB headset is connected and in use glows blue If both an analog and USB headset are connected the USB headset will be used If two USB headsets are connected the headset you connected first will be used If you use a headset you can set up your phone so that all calls use your headset see Enabling Headset Memory Mode If you use a headset that supports electronic hookswitch EHS you can use the controls on your headset to answer and end call
33. ace the call tap cs If a call is placed before you enter all the digits place the call as follows enter the phone number and tap ace Placing Calls from Favorites Lists and Directories In addition to the Dialer you can place calls from the Recent Calls list Favorites list or your Directory Or you can quickly call a favorite from Home or Lines view To call from the Recent Calls list 1 Access your Recent Calls list by doing one of the following o From Home view tap Directories and tap Recent Calls o From the Dialer tap Recent o From Lines Calls or Active Call view tap o 2 From the Recent Calls list tap the person you want to call The call is automatically placed To call from your Favorites list 1 From Home view tap New Call 2 From the Dialer tap Favorites 3 From your Favorites list tap the favorite you want to call The call is automatically placed Timesaver Automatically Dialing Favorites You can quickly dial a favorite from Home or Lines view e From Home view Tap the phone line and tap the favorite you want to call e From Lines view Tap the favorite you want to call To call from your Directory 1 Access your directory by doing the following o From Home view tap Directories and tap Contact Directory or o From Home view tap New Call and tap Directory 2 From your Directory tap the contact you want to call O Polycom BellAliant 25 Unified Communications Polycom V
34. all to To transfer a call 1 From Active Call Lines or Calls view tap Transfer The active call is held 2 From the Dialer place a call to the person you want to transfer the call to User Tip Accessing Your Directories and Favorites When You Transfer a Call Instead of entering or selecting a number from the Dialer you can select a directory entry ora favorite to transfer the call to e To transfer to a directory entry After you tap Transfer press a tap Directories and then tap Contact Directory or Corporate Directory Search for the person and then call them e To transfer to a favorite After you tap Transfer tap Favorites and tap the favorite you want to call 3 When you hear the ring back sound tap Transfer to complete the transfer Or if you want to talk with the person before the transfer completes connect and talk with the person and then tap Transfer To cancel the transfer before the call connects tap Cancel To perform a blind transfer 1 From Active Call Lines or Calls view tap Transfer The active call is held 2 From the Dialer tap Blind and place a call to the person you want to transfer the call to If you don t see Blind tap More at the top of the screen and tap Blind User Tip Accessing Your Directories and Favorites When You Transfer a Call Instead of entering or selecting a number from the Dialer you can select a directory entry ora favorite to transfer the call to
35. an enter a start time from 0 to 23 3 From the Office Hours screen tap Duration 4 From the Duration screen tap the day of the week you want to update enter the number of hours you work and tap Save Enter a duration of 0 to 12 hours per day Changing Timeouts You can update the period of time the phone will be idle before the touchscreen turns off You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that applies after you press a key or tap the screen This is called the User Input Idle Timeout You can choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you re actively using the phone power saving mode won t initiate as often User Tip Determining Which Idle Timeout Applies If you press a key or tap the screen the idle timeout period that applies User Input Idle Timeout or Office Hours Off Hours Idle Timeout will be the timeout with the highest value 78 Polycom BellAliant Unified Communications Chapter 5 Customizing Your Phone To change timeouts 1 2 Tap Settings from Home view and tap Basic gt Power Saving gt Timeouts Tap Office Hours Idle Timeout and enter the number of minutes the phone should wait during office hours before
36. ary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country Polycom BellAliant Unified Communications End User License Agreement 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 6001 America Center Drive San Jose CA 95002 USA Phone 1 800 765 9266 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600 Polycom BellAliant Unified Communications
37. ation about this feature see your system administrator Polycom Bell Aliant 19 Unified Communications Polycom VVX 500 Business Media Phone Note Answering Calls When Your Phone is Locked If your phone is locked the way you answer calls is different For more information on answering calls from a locked phone see Calling and Answering from a Locked Phone Answering Another Call If you have a call and an incoming call arrives on the same or a different line a call waiting tone beeps and the Incoming Call window displays as shown next To answer the call tap Answer The call you were in is held l d From Lauren Gates 2076 Answer Reject Forward New Call Ignore If you don t answer the call within 10 seconds the Incoming Call window disappears and either Home or Calls view displays as shown next Incoming call from Home view 12 01 PM a pali i incoming call Settings Applications Calendar 20 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Incoming call from Calls view YYX 500 From Louis Strong 2092 From Nikola Smith gr incoming 2078 f call End Call Transfer Confrne To answer the call from Home view tap to display Calls view To answer the call from Calls view tap the incoming call if it s not already highlighted and tap Answer Answering on a Shared Line If you share a line with another phone you can answe
38. c submenu tap the Preferences submenu and tap the Language submenu e Highlight This action refers to tapping an item on the screen so that its appearance brightens Soft keys apply to highlighted items e Select Selecting an item on the screen refers to tapping the item so that another screen opens e Views Your phone has four main views Home Calls Active Call and Lines the default view A view is a specific screen on the phone interface that provides unique information and enables you to perform specific tasks e Dialpad The dialpad is the area of the keypad you use to enter numbers and characters The dialpad consists of all the number keys as well as the asterisk and pound keys e Scroll This action describes how to view lists that appear on more than one screen To scroll through items or lists touch the screen and then drag your finger up down left or right To stop scrolling stop the dragging motion viii About This Guide e Swipe This action moves a list of items up down left or right When you want to scroll quickly swipe your finger across the screen either up down left or right To stop your screen from scrolling press your finger anywhere on the screen Touching the screen while it scrolls won t select anything Swiping your finger to the left or right also displays other phone views e Key This term refers to any button on the phone console Phone keys include the dialpad keys
39. cecceescceeeesececeusececeeneceeseuecessenecessuneeeeseges 48 Gla Vie COMEACE S FIMO COS anaa EA 48 Changing the Speaker Volume saacancasedstnccutaoaauaccensadenesonacned SOEN 49 Chaneine Ne Nn VOMO snorren eao ENE 49 Mone TS IVC O10 h OnE e EE cadens aeeansaeteetenteats 49 Choosing Where You Hear Sound EMe Cts wiiccsvscivessicavevectssdevecsdenaseatendevdsawwasceadossuvacbassancadesiaadoavsensadeas 49 Managing FAV ONTOS vcssesescncncevecanswnccsatauaceenuexeutcovucwsasteviwacueseuttasieianaensearsceledtrasaaceseaenasaonceteceweaicens 50 Chapter 3 Using tases ener one EE 53 Handling Video Calls Without a VVX Camera ccscsssccscscscsccscsceccccccscscscescecscsceccecscscesceecscssescess 53 ADO VIGCO CANS sececeetacsedusorsances once E EEEE 54 Handing Video During CAINS siz2sscteoseraacteneaelnsuninecsssmsseteiaeinesaoaeuset S 56 Handling a Mixture of Video and Audio Only Calls cc cecccccsssccccesseccceesececeeeeceeeeesccesseneceseuneeeesenes 57 Handling Conference Calls with VIC CO cricesascosergvue ooceacacostnnecanesndenteeiameanaseedeniosctecsneceadens adeeasacdeateotoats 58 Viewing All Video Calls on the Full SCr n cccccecccccssececeesececceecceceeseceeeeaeceeeeeseeeseuaecesseneceeseeeeetes 59 Displaying Video in Normal Full and Cropped Modes ccseccccssececeesececcenececseeseceeeeeceseueceesenes 60 Contents Setting the Call Rate for Video Calls cecccccsssccccesseccceeneccccesscceceusececeeneceeee
40. d YWX 500 New Call Forward a eS oa e Mesage Direttore Forward ee hee 3 pe enabled Note Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only Yov Il still see a visual notification of the call and have the option to answer the call Troubleshooting Why Doesn t the DND Icon Display If you ve set your presence status to Do Not Disturb as well as enabled DND for your phone the message My Status Do Not Disturb will scroll under the time display and the DND icon won t display in the status bar 38 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features To toggle Do Not Disturb on and off e From Home view tap DND Or if your phone is idle tap DND from Lines view Timesaver A Quick Way to Disable DND on the VVX 600 To turn DND off tap ia located in the status bar Using Do Not Disturb with Multiple Lines By default the Do Not Disturb feature applies to all lines on your phone However your phone may be set up so that you can enable the feature on a per line basis To enable or disable Do Not Disturb for a particular line 1 From Home view tap DND 2 From the Line Select screen tap the line to enable or disable Do Not Disturb on 3 From the Do Not Disturb screen tap Enable or Disable User Tip Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all
41. d Do Not Disturb on your phone or your phone is offline because you restarted it For example if you enable the Do Not Disturb feature on your phone your availability automatically updates to Do Not Disturb When you select a presence setting other than online the setting scrolls under the time display on the status bar as shown next A 24 DAA a Note Your Presence Status When You Enable and Disable the Do Not Disturb Feature on Your Phone If you select the status option Do Not Disturb and then enable and disable the Do Not Disturb feature on your phone your status will change to Online To update your presence setting 1 From Lines view tap My Status Or tap Settings from Home view and tap Features gt Presence gt My Status 2 From the My Status screen tap the status you want Your new status is sent to phones watching you User Tip How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away if your phone is idle for a certain length of time After you touch the screen or press a key on your phone your status changes to Available again To enable this feature tap Settings from Home view and tap Basic gt Preferences gt Presence gt Idle Timeout From the Idle Timeout screen enable an office hours and or off hours timeout period and enter the number of minutes your phone should be idle before your status changes to Away For steps on h
42. d calls Or you can choose to display all call types the default Note About Filtered Call Lists You can t save your filtered call list results If you filter your Recent Calls list so that only a certain call type for example only missed calls display the next time you display the list all call types the default filter will display Tap to sort order calls Tap to filter calls 2091 v Nikola Smith Milton Stone R e Louis Strong Nikola Smith Dialpad Directory Recent Favorites To remove certain calls from the list e From your Recent Calls list tap kd You can remove a specific call type all calls or just the calls that display on the screen Working with Your Contact Directory You can store a large number of contacts in your phone s local Contact Directory shown next Contact your administrator for the exact number 2091 v i Search Al Dion Jack Jones Lauren Gates Louis Strong Dialpad Directory Recent Favorites From your local Contact Directory you can e View contact information Polycom Bell Aliant 13 Unified Communications Polycom VVX 500 Business Media Phone e Search for contacts e Dial contacts If you can update your Contact Directory you can also do the following e Add contacts e Update contact information e Delete contacts Note Accessing a Corporate Directory A Corporate Directory may be available on your phone If you have acces
43. dle a maximum of 24 calls at one time Your administrator can set up your phone to have up to 12 lines for the VVX 500 Lines can have unique extension numbers or they can have the same extension number as other lines You can place and answer calls in these ways e Using the handset e Using the speakerphone e Using a headset Polycom Bell Aliant 17 Unified Communications Polycom VVX 500 Business Media Phone During a call you can alternate between handset headset or speakerphone modes by picking up the handset or pressing or For example if you re using the handset you can switch to headset mode by pressing or switch to speakerphone mode by pressing G When you re in speakerphone mode glows green When you re in headset mode glows green if an analog headset is connected and blue if a USB headset is connected If both an analog and USB headset are connected the USB headset will be used Troubleshooting Why Doesn t the Speakerphone Work If your speakerphone doesn t work your system administrator may have disabled it You must handle calls using the handset or a headset If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touchscreen after you press amp User Tip Setting Up the Phone to Automatically Use Your Headset for All Calls If you frequently use a headset you can make the headset the default call path To set this
44. e display under the associated phone line Scroll up or down to see all your lines and calls 22 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Sl T 3 32 PM a From Lauren Gates 2976 Calls on Hold Louis Strong 00 2091 Held call Hold Nikola Smith 4 on 2095 Hold End Call Transfer Confrnc To manage a call tap a call to highlight it Then tap one of the soft keys to hold resume end or transfer the highlighted call or set up a conference with the highlighted call User Tip Navigating Back to Calls View If you navigate away from your call s tap shown next to see Active Call or Calls view Tap to see Active Call or Calls view 12 52PM a Placing Calls You can place a call using the handset speakerphone or headset You can dial the number first and then choose the method by picking up the handset pressing or pressing O or choose the method first and then dial the number You can place calls in these ways e Manually from the Dialer e Automatically by tapping a favorite in Home or Lines view e Automatically from your Favorites list Recent Calls list or Contact Directory Note Calling from a Locked Phone If your phone is locked see Calling and Answering from a Locked Phone for information on placing calls when your phone is locked Polycom Bell Aliant 23 Unified Communications Polycom VVX 500 Business Media Phone Callin
45. e on your phone set up a screen saver or use your phone as a digital picture frame e Attach a USB headset e Attach a VVX Camera to the top most port Flashes red to indicate new messages Press gt from any screen to display Home view From Home view press to display other phone views If your phone is idle press to display Lines view The screen is touch sensitive Tap to select and highlight screen items To scroll touch the screen and swipe your finger up down right or left Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated Enables you to place and receive calls using the speakerphone The key glows green when activated Mutes local audio during calls and conferences The key glows red when activated Adjust the volume of the handset headset speaker and phone s ringer Transmits sound to other phones Bell Aliant Unified Communications Chapter 1 Getting Started Web Info Attaching Phone Hardware For information on attaching phone hardware including how to connect your phone to the network see the Quick Start Guide for your phone available by navigating to your phone s Support page from the Business Media Phones Support page Phone Views Your phone has four main views Home Calls Active Call and Lines view the default To change views e For Home view
46. ecesececcescceceeseceeseeceseuneceesensecessuneceseuneceeseges 33 Changing the Way Calls are Answered csscscscscsscccscsccccccscsccccecscncescececsceseececscecsceseececscecessecces 35 Forwarding All Calls to Another Person sssccscssssessssssescossssctesssscnecsssestoussscuenssseneussessoussestenssseneues 35 Rejecting Calls from a COMMA C Cres detacnotncncsauacatsetntearasacteecsesiiecnssenscedueneceaasseeiciansee dese toosaetpouaneoneseces 36 Diverting Calls from a Contact to Another Person ccccccceseccccssscceceeseccceeececceeceeesuseceseenecetsuneceesenes 37 mne DO so em B 1 1 0 a pentane emer teem reine cnet nr an ren ne prt eg aT ee Ce ee ce oreo 37 Using Do Not Disturb with Multiple Lines ccc cecccccesseccceesscceceesececeeseceseeeeceeeeesecessenecessegceeseees 39 Listening CO V OICEMN all ceros E E EEN 40 Viewihg Recent Calls circa suerte sets oece sess carne eesenas wane ccesencesoansesevocsenssaussacsoeoscingaesssesexeueressaecwesaseseueesse 41 Working with Your Contact DirectOry ccccscsssscscscscsccccscsccecccscsceccccscscecsceccccscscescccecsceccecececesess 43 Working with a Corporate Directory ccscscsssccscscesccecscsccccccscscescecscncecsseccecscscescecscsceseececscesess 47 Controlling What is HEard csccscscsssccscsceccccscscsccececscsceccecececscsceececscsceccecscscesececscssescecececscesess 48 Updating the Incoming Call RINGTONE cecccccessccccessececeee
47. ed Communications Polycom VVX 500 Business Media Phone Using the Dialpad Keys on the Phone Console Instead of using the onscreen keyboard you can use the dialpad keys on your phone console to update field information If a field requires data input tap Encoding or Mode to specify how you want to enter data Use the tips in the following table to enter information using the dialpad Do this If you want to Enter numbers or characters in Tap Encoding or Mode and select one of the alphabetic upper case lower case or title case mode Enter only numbers ABC abc or Abc options Tap Encoding or Mode and select the numeric 123 option Enter text in a special language Tap Encoding and select one of the language options Enter a character Press a dialpad key repeatedly to view the character options and Enter a number stop to select When the character you want to enter displays in the field wait one second and enter the next character Press a dialpad key repeatedly depending what mode you re in Enter a special character to enter the number that displays on that key Tap Encoding and select one of the alphabetic Abc ABC or abc Enter a space options Then press the 1 0 or key one or more times to enter one of the following special characters e 1key P ae S e key S a ihr o key o Den ane a oe You can t access special characters when you re in
48. ed or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may be amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necess
49. ee your administrator for information about any specific applications listed in this menu Calendar Tap Calendar to show a calendar with your meeting details Using the Calendar feature you can join meetings directly from your phone From Home view tap the phone line to display additional phone lines that may be set up for your phone and favorites shown next From this screen tap a phone line to open the Dialer or tap a favorite to dial the favorite To display the Home view icons again tap Close VYX 500 2091 Laren Oke jock Jone Nikols Smith Polycom BellAliant Unified Communications Polycom VVX 500 Business Media Phone Lines View Lines view shown next is your phone s default display To display Lines view press from Home view Lines view displays your phone line s your favorites and soft keys in the soft key area VYX 300 New Call Forward DND If your phone is idle you can e Tap a phone line to access the Dialer e Swipe to switch between Lines view and the Idle Browser if available If your phone has calls the phone line indicates the number of calls you have and if they re active or held If the phone line has an active call a green bar displays as shown in the following VVX 500 example To display your call s press and hold the phone line or swipe the screen VYX 500 10 41 AM a A p One active call on re Line 2091 Hold End Call Transfer C
50. elect screen displays Tap the line that has the message 3 From the Messages screen tap Connect and follow the prompts Viewing Recent Calls Your phone maintains a Recent Calls list a list of missed received and placed calls Each list can hold up to 100 entries From the Recent Calls list Shown next you can e Sort order and filter calls By default the list displays all call types missed placed and received with the most recent call displaying first as shown next e Remove certain calls from the list e Tapa call record to view call details and manage the call e Tap a call record to automatically call the person Tap to sort order calls Tap to filter calls 2091 i A Tap to remove certain calls from the list Nikola Smith Tap a call record Milton Stone to automatically call the person Tap to manage a call e Ss Louis Strong Nikola Smith Dialpad Directory Recent Favorites Icons display next to a call to indicate the call type e Placed calls display KJ e Received calls display ey e Missed calls display EJ O Polycom BellAliant Unified Communications Polycom VVX 500 Business Media Phone To view your Recent Calls list e From Home view tap New Call and tap Recent You can also access recent calls by tapping Directories from Home view and tapping Recent Calls Timesaver Quickly Accessing the Recent Calls List To quickly access recent calls tap in Lines
51. enu item or option If an item in a list has option a number next to it you can press the corresponding number on the dialpad to select the item Select a soft key that s not in view If a More soft key displays in the far right of the soft key area as shown next there are additional soft keys available but you can t see them Tap More to view the additional soft keys New Call Forward Tap to see more soft keys r Polycom BellAliant Unified Communications Chapter 1 Getting Started Entering Data and Updating Fields You can enter information and edit fields using the onscreen keyboard or using the dialpad keys on the phone console Before you use the onscreen keyboard or the dialpad keys to enter information in fields you can tap the Encoding or Mode soft key to specify how you want to enter information e Mode enables you to enter just numbers or text in title case lower case or upper case characters e Encoding enables you to enter alphanumeric and special characters including all the options available when you tap Mode as well as characters in special languages The following tables list the Mode and Encoding options Options Available When You Tap Mode Options Available When You Tap Encoding or Abc Abc to capitalize the first letter only and use lower case for the remaining letters ABC ABC to enter upper case only abc abc to enter lower case only 123 123 to enter numbers o
52. errupting and Disabling Screen Savers You can stop a screen saver at any time by touching the screen After your phone is idle for the specified period of time the screen saver will start again You can disable a screen saver prevent it from starting even if your phone has been idle for the specified period of time by doing the following e Removing the USB flash drive The screen saver will not display until you attach the USB flash drive again and your phone has been idle for the period of time you specified e Disabling the Screen Saver setting When you disable the setting the screen saver won t display even though the USB flash drive is still attached To disable the Screen Saver setting 1 Tap Settings from Home view and tap Basic gt Preferences gt Screen Saver 2 From the Screen Saver screen tap Screen Saver and tap Disabled 3 Tap Save Using the Phone as a Digital Picture Frame You can view the pictures that are stored on your USB flash drive at any time without setting up a screen saver that automatically starts each time your phone is idle This is called the Picture Frame feature You can display your pictures as thumbnails one by one like a slide show or display just one picture Before you can display your pictures confirm the following e Your pictures are on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the pictures are in on your USB flash drive
53. es ccccceeecccsscccceecsceececenecseeneeeeeeeeeeeeceeeueceneneeees 25 FE Cle WS NUM DET oee E A 26 Endine Calle serenon ene E A AEE AEE OE EA 26 Usine Fl SACS ETS aron EE se cere 26 iii Polycom VVX 500 Business Media Phone Enabling Headset Memory Mode csccccssseccccessccccesececeesecceceeecceeeuseceeseececeugeceesenseeessenecetsugeeeesenes 27 Responding to Incoming Calls sesessssessssessssesssoesssoessecsssesssseossseossseoesseossssossssossssossossssossssossssoese 28 nonne NEonmine Calle escria nn E S N sed seuttoaedennoaniwsuGenatdeotnieddedos 28 Rec UDe NOn CUS e E E 28 Forwarding Incoming Calls to Another Person seesssessssesesrrnssrreresrrrserreresrrerssrereserrnssreresrrreserereseeresene 28 Drine Calls en E E aeqiersousuiseuedecseaes 29 FOUN SC leer E E 29 Tanne ANG aa E E 30 Setting Up and Handling Conference Calls s ssesessssessssessssessssssssossssossssoesssossssoesssossssossssssssesseseo 31 SE UR C O a E E e E EE E 31 Holding and Resuming Conference Calls cccccssccccssececesecccceecceeesececeeeceeeeeeceeseescceesenecetsugeceesenes 32 Endine CONFERENCE CANS voecccdnsatesssaddiecedesatedeueddeenatwcedecsnae donsndvestanesedgdeaadusatesiseeddeacadesnGodeontadbesianatedeweeseons 33 Splitting Conference Calls into TWO Held Calls c ccccccccsssececeesececeeseceeeeeecceeeesecessenecesseneceesenseeeees 33 Managing Conference Call Participants cccccssccccsssec
54. es troubleshooting tips service requests and more Contents alos L idl iig cg CLE ene et te ener ree a EEE A en te eT ee core Tr or TTT vii Who Should Read this GUNG sesesesesssescececesesescececessscecesesesoscecesesesoececesesesoscecesesseceseseseececesese vii Howto Use this Ge ccosrroneiescioniiuneninrr ii AE vii Conventions Used in this Guide s ssssesesesesessecececesescecececescececesesoececesesescececesssescececeseseeceseseececes viii Terms and Writing CONVENTIONS scinrssrereriiarne ee viii information Element ereer n E E re eon er mere ix PYPE PNC CONYE a 14 0 9 aE E E eye eer eee X TAL GG DOCUMENTS serais nanii E xi Chapter 1 Getting Started renee ene ne tree reer ant REE 1 Phone Keys and Hardware cscscsccscscsscccscscsccccccscsccececccscsccccecscsceccececscececcecscsseccececscsceceececscssessecs 1 Phone NCS as recess cee ta see ean EE tesea genus laws cuasecs nus seaee vaccine E E ETO 3 MOE kd ak Renee eee ree one ee E ee ee ee eee 4 BS SY ease ce eaten stent oe E EE senate E nee E decatet ised E ned eens A E 6 ACNE C NION Genera a ere eee Renee No rn Pee eee RO cere een Nee 7 CE cesar betes wctoetac E ribet vale eerattclean ai bs ashe E apiece neat oeistiee 8 Understanding Phone Icons and Status Indicators ccscscsccscscsceccccscsccceccccccscsceccecscscececcscscesescess 9 Navigating Your Phone Interface cccccscscsccscscsccccccscscsccccecscsceccccecscsceccecscesescecscucec
55. escription Status indicators in Lines view A flashing red bar indicates held calls A green bar indicates an active call Do Not Disturb enabled Phone warning Login credentials invalid Shared line Shared line with a held call Call forwarding is enabled Tap to access recent calls Tap to access messages Presence status Available Presence status Busy Presence status Away Presence status Do Not Disturb Presence status Offline Presence status No information Bell Aliant Unified Communications Polycom VVX 500 Business Media Phone Navigating Your Phone Interface The following table shows you how to navigate your phone s screens as well as select and highlight options If you want to Do this Return to Home view from any screen Press O Return to the previous screen Tap Back as shown next Tap to go back to the previous menu Back e 1 Basic 2 Advanced 3 Features 4 Status Switch phone views e Press 3 to display a different view e Swipe to switch between two views If you re in Home view and press the Idle Browser may display Swipe the screen to display Lines view Highlight calls in Calls view Tap a call to highlight it The soft keys apply to the highlighted call Select a menu item or option Tap the menu item or option Close an option box without selecting Tap x anything Select an icon soft key menu item or Tap the icon soft key m
56. eseececscssessess 10 Entering Data and Updating Fields scscscsscscssecsecscscscsecccscsceccececscescececscscessecscesescecececscssessess 11 Using the Onscreen Keyboard ccccccsssecccceseccccescccceesececeeeccceeueceeeeesecesseneceseeneceesegeeessenecetsugeceesenes 12 Using the Dialpad Keys on the Phone Console cccccccssseccccessccccesececseececeeeeceeeeesccessueceseugeceesenes 14 Cleaning the Touchscreen ssesessssesessessssecessesosossoeoesssoesssoesosoesssoesosossssoesoscssseossossssoeossssssssesssses 15 Chapter 2 Using Basic Features ssssesessesessecessecesoecesoececesoesssoecescecessecesoeceseecesesoesseoeseeoese 17 How Your Phone Handles Calls cscsscsccecsccccsccccsccccncnccccsceccsceccecnccscncsccsceccscescscncescscecescncoeens 17 Answering Calls ircsicisceinisionromensnnn an a 18 Answenne Another Call assarrar A A T 20 Answering on a Shared Line ssssesssessseesesrrrssrreresrrresrreresrreessreressreessreressrressreeesrrreserereserresererereeressne 21 Answering Calls AUtOMatiCally cccccccsscccccsseccccesscceceesececeenececeenscceeeusececeuseceseeeceeseesecessegecessagaeeetes 21 Managing Multiple Calls sc ccccsncecarccnsnssaesce clocusceecdunsausaaencesdoneanesterenesecosvncessateabnosdeanseienseasessawncencenoans 22 PGI CAINS case sec cicseciersuc EEE E AAEE TE 23 Canne TOM Ae DE eee eee A ee ene es ee ene ere ee 24 Placing Calls from Favorites Lists and DireCtOri
57. esoesssseossssossssossssossssoseossssossssoeoe 82 Testing Phone Hardware sessesessesessesesssoesssoesssossssoesseoesoecssoesssseossseossssossssossseosssesssossssoscssossssoese 82 Copyright Safety and Regulatory Notices sessesessecessecessssesosoecessecesoecesoecessscesoecesssoeseeoese 85 Service Agree Ments screvsascavccevtrcecncesradersesensineincsievoutxctoirsaiatiavonteckstonixcssdepiacssonienieviueeeretinienteniebesoniabias 85 GOVE PAIS LIW oea EEE ER 85 a oe OT La Y ee E E 85 Polycom Limited Warranty and Limitation Liability cc cccccccssseccceesececeeeceeeeeseceeseneceseeeeeeeseges 85 E a A E E N AA 86 EE T E E A E A E E A E E inseam 86 Polycom VVX 500 Business Media Phone Safety Compliance and Disposal INFOrMAatiON ccccssseccccesseccceesececeesecccceusececeuneceseueceesenseeeeeuneees 87 OE DS CCCs acters csncciose tose E E NE E T a i 87 Class B Digital Device or Peripherdl cccccccsesecccsesecccseseccccusececsusecsscueseseceusecsssusecsssuesessseusecessuseeeeas 87 MO O I TEA E ENAA E 87 installa On TAS CUCU OINS secesi sececnecrerecmestemaceawucencsasenaecacsanenonaceseacinneoaeaniaecueseacssnenacteeaseorteneeoeeaacet 87 Plug ACCS GS Disconnect DEVICE scat eccreveceestennceawacencsassnteeaccanenstacsseacsnneoaenensecueenccesnetanieeusmententeeneeate 88 WAS TIN CO OG E PE NEE AEE E E EE EA E E E A ET 88 WARNING Electrical Safety sccccssssesccscsesscccssescsccsesccncuessencusese
58. essible La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables The VVX 500 and VVX 600 are rated 48Vdc 0 375A When used with the optional external power supply PSC18U 480 or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 38A The VVX Camera is USB powered 5VDC 0 5A only Special Conditions for this User Guide e PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible wit
59. essly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product Polycom BellAliant Unified Communications Polycom VVX 500 Business Media Phone 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights
60. etic numerical upper case or lower case mode For more information on these keys see the table below 1 Polycom BellAliant Unified Communications 3 Press your finger on the character you want Chapter 1 Getting Started The character will display in a magnified view on the screen as shown next To enter the character lift your finger If you don t want to enter the character drag and lift your finger 4 When you finish entering information tap RA 5 Tap Save Use the tips in the following table to enter information using the onscreen keyboard If you want to Select an Encoding option title case upper case lower case numbers only ASCII Latin Katakana Unicode Cyrillic Enter text Enter upper case characters Enter lower case characters Enter numbers Enter special characters Exit the onscreen keyboard enter the information and update the next field Delete one or more characters Replace characters Polycom Do this Tap _ and tap the Encoding options you want Tap Pore and tap the characters you want Tap ro and tap the characters you want Tap ka and tap the characters you want Tap ea and tap the numbers you want Tap lcm and tap the characters you want Tap I Drag your finger across the characters to highlight them in yellow and tap lt Highlight the characters you want to delete Then enter the characters you want BellAliant 13 Unifi
61. f the following methods Soft key method Soft keys display to allow you to choose the protocol Tap Use SIP Use H 323 or Use Auto one or more times to toggle between Use SIP to place a SIP call Use H 323 to place an H 323 call or Use Auto to 62 Polycom BellAliant Unified Communications Chapter 3 Using Video and the Polycom VVX Camera allow your phone to automatically select the protocol to use The protocol you select displays in the title bar Your phone will use the selected protocol for all subsequent calls unless you select a different protocol Dialog box method A dialog box displays to allow you to choose the protocol Tap Use SIP to place a SIP call or Use H 323 to place an H 323 call For dual protocol phones the protocol displays next to all call IDs including the call IDs for conference call participants and calls on hold When you place calls from call lists or directories your phone will automatically choose the protocol to use based on the information in the call list or directory When you set up a contact in your local Contact Directory you can specify the protocol the contact uses to handle calls This allows your phone to automatically use the correct protocol when you dial the contact Polycom Bell Aliant P Unified Communications Polycom BellAliant Unified Communications Chapter 4 Using Advanced Features Now that you ve mastered the basic features of your phone you
62. g from the Dialer The Dialer displays a list of previously placed calls Tap one of the entries to automatically enter it Or start entering a number As you enter numbers the Dialer displays a list of similar numbers as shown next Tap a match to automatically enter it VYX 500 Dialpad Directory Recent Favorites To display the Dialer do one of the following e From Home view tap New Call e From Lines or Calls view tap the New Call soft key The New Call soft key won t display if you have an active call e lf your phone is idle start entering a phone number e Pick up the handset or press or This method only works if you don t have an active call e In Lines view tap a phone line that doesn t have any calls User Tip Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer tap URL To exit URL mode and enter numbers tap Number When you access the Dialer an active call is held To call from the Dialer e Enter the number and then pick up the handset press or tap Lacon or press or e lf you re already in handset speakerphone or headset mode enter the number and tap lease 24 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Note Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone doesn t automatically pl
63. h all of Telecom s network services e Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required 68 Polycom BellAliant Unified Communications Copyright Safety and Regulatory Notices e Software Versions in the Polycom VVX 500 Desktop Telephones When Used on the Telecom Network The Polycom VVX 500 must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed Operating Ambient Temperatures e Operating temperature 32 to 104 F 0 to 40 C e Relative humidity 5 to 95 noncondensing e Storage temperature 40 to 160 F 40 to 70 C Hearing Aid Compatibility HAC This product is hearing aid compatible Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e waste Restriction of Hazardous Substances Directive RoHS All Polycom products c
64. has been idle for a certain period of time You can configure the period of time that the phone is idle before the touchscreen turns off You can configure different idle timeouts for office hours and off hours such as evenings and weekends O Polycom BellAliant 77 Unified Communications Polycom VVX 500 Business Media Phone During off hours the message Off Hours Mode scrolls on the status bar Your phone will exit power saving mode if a phone event occurs for example if the phone has an incoming call or message or you press a key or tap the screen If a screen saver is enabled on your phone power saving mode will still occur The power saving settings you can update are e Office Hours When you start work and how long you re in the office each day For more information see Changing Your Office Hours e Timeouts The period of time the phone should be idle before the touchscreen turns off For more information see Changing Timeouts Changing Your Office Hours Update your office hours so the phone will know when you re in the office When you update your office hours you specify when you start and how long you work each day To change your office hours 1 Tap Settings from Home view and tap Basic gt Power Saving gt Office Hours gt Start Hour 2 From the Start Hour screen tap the day of the week you want to update enter your start time and tap Save Enter a start time using the 24 hour clock You c
65. hat all incoming and outgoing calls use your headset At any time you can switch to handset or speakerphone mode To use Headset Memory Mode you must enable and then activate Headset Memory Mode When Headset Memory Mode is activated flashes either green for analog headsets or blue for USB or Bluetooth headsets To enable Headset Memory Mode 1 Tap Settings from Home view and tap Basic gt Preferences gt Headset gt Headset Memory 2 From the Headset Memory Mode screen tap Enabled Press 4 To activate Headset Memory Mode press twice The Headset key will flash to indicate that WwW the phone is in Headset Memory Mode Now whenever you answer a call the call will connect to your headset automatically If you switch to the speakerphone or the handset you deactivate Headset Memory Mode Calls will no longer automatically go to your headset unless you choose this mode To have calls go to your headset again activate Headset Memory Mode by pressing twice Polycom Bell Aliant 27 Unified Communications Polycom VVX 500 Business Media Phone Responding to Incoming Calls While your phone rings you can do the following e Temporarily ignore the call before answering it e Reject the call so it goes directly to voicemail e Forward the call to another person Ignoring Incoming Calls Ignore or silence a call to stop your phone from ringing Even though the call is ignored your phone will st
66. he Full Screen Handling a Mixture of Video and Audio Only Calls If you have multiple calls you can easily manage a video call from Calls view From Calls view you can quickly identify the video call by the video stream that displays next to the call details as shown next 4 13PM Ho Line 2092 1 3 calls To Lauren Gates 2076 o 1 O Video call Hold Milton Stone 0 41 2082 5 Audio only Hold Teresa Swift 11 29 calls 2091 5 End Call Transfer Confrnc Polycom BellAliant 57 Unified Communications Polycom VVX 500 Business Media Phone If two or more calls are video calls only the active call shows a video stream of the far side All other video calls show a paused grayscale image of the far side as shown next If you resume a held video call the held call will become active and display an active video stream again 4 13PM ow Ho Line 2092 1 3 calls To Lauren Gates 11 59 s _ jageene Active video call Hold Milton Stone 41 2082 Held video call Hold Teresa Swift 2091 End Call Transfer Confrnc Handling Conference Calls with Video If you create a conference on your phone with two other parties your phone can display video for only one conference participant even if more than one participant can send video The person whose video you ll see is the last person who joined the conference If you used the Join soft key to create the conference you ll see the video of the person
67. he call window The following graphics show how normal full and cropped modes display in the call window 10 00AM amp HO lL To Lauren Gates To Lauren Gates co L End Call Transf Confrnce End Call Transfer End Call Metis Normal Full Cropped The following graphics show how normal full and cropped modes display for full screen video Normal Full Cropped so Polycom BellAliant Unified Communications Chapter 3 Using Video and the Polycom VVX Camera To change how video calls display 1 Tap Settings from Home view and tap Basic gt Video gt Video Screen Mode 2 From the Video Screen Mode screen tap and then adjust the following settings Video Screen Mode Window Adjusts the video image that displays in the call window Select from Normal Full or Crop The default setting is Normal Video Screen Mode Full Screen Adjusts the video image that displays on the full screen Select from Normal Full or Crop The default setting is Normal 3 Tap Save Setting the Call Rate for Video Calls You can set the maximum call rate for all video calls The maximum call rate specifies the maximum bandwidth a video call can use Troubleshooting Why Can t Select the Call Rate Want Your system administrator can set a maximum call rate for video calls If your system administrator sets a limit you won t be able to select a call rate above this limit To set the maximum call rate t
68. he call window as shown next 10 00AM AQ To Lauren Gates Ty F D Hold End Call Transfer Confrnc Video The person you re talking with the far side Far side video also displays in Calls view as shown next 4 13PM 1 3 calls To Lauren Gates 2 17 59 2076 D h Video call Hold Milton Stone 0 41 2082 w Audio only Hold Teresa Swift 11 29 calls 2091 eb End Call Transfer Confrnc s4 Polycom BellAliant Unified Communications Chapter 3 Using Video and the Polycom VVX Camera If the far side stops sending video a no video icon displays on your phone as shown next If the far side is unable to send video for example if the far side is video enabled but doesn t have a camera attached to their phone a thunderbolt icon displays next to the no video icon 10 46AM 10 46AM HD To Lauren Gates T End Call Transfer Confrne End Call Transfer Confrne Video Indicates that the far side Indicates that the far side can t send video has stopped sending video Note Why Do See a Different No Video Icon Depending on the phone or system that has stopped sending video you may see a different icon than the one shown above If you hold a video call the person s video stream stops and is replaced by a paused grayscale image taken just before you held the call as shown next The person s video stream returns when you resume the call Line 2092 1 call
69. how to customize calls such as how to change call volume forward incoming calls in a special way or divert calls from a contact But what if you want to customize the touchscreen display This chapter shows you how you can customize the display so that it s unique to you Basic customizations include changing the time and date format and updating the screen brightness If you want to get fancy you can set up a screen saver or use your phone as a digital picture frame In this chapter you ll learn how to do the following e Change the language on your phone e Change the time and date display e Change the backlight settings e Change the background picture e Display a screen saver e Use the phone as a digital picture frame e Set up power saving mode Changing the Language on Your Phone Your phone supports several languages To change the language 1 Tap Settings from Home view and tap Basic gt Preferences gt Language 2 From the Language screen tap the language you want The language on your phone updates automatically Changing the Time and Date Display The time and date display in the status bar If the phone can t obtain a time and date the time and date display will flash Contact your system administrator if the display flashes or either the time or date is incorrect 70 Polycom BellAliant Unified Communications Chapter 5 Customizing Your Phone You can choose from a variety of time and date display fo
70. ill display the incoming call notification so you can still answer the call To ignore or silence a call e From the Incoming Call window tap Ignore for private lines or Silence for shared lines The Incoming Call window disappears your phone stops ringing and either Home or Calls view displays Rejecting Incoming Calls Reject a call to stop your phone from ringing and send the call directly to voicemail Calls you reject display in your Recent Calls list Rejecting calls is not available for shared lines To reject an incoming call e From the Incoming Call window tap Reject You can also reject an incoming call from Lines and Calls view The call goes directly to voicemail Forwarding Incoming Calls to Another Person While your phone rings you can forward the call to another person To forward an incoming call to another person 1 While your phone rings tap Forward 2 From the Call Forwarding screen enter the forwarding number and tap Forward User Tip Other Ways to Forward Calls You can also set up your phone to forward all incoming calls to another person see Forwarding All Calls to Another Person or forward all calls from a certain contact to another person see Diverting Calls from a Contact to Another Person 28 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features During Calls When you re in a call you can do the following e Hold the call e Transfer the call
71. ions This document provides detailed instructions for mounting your phone on the wall To install your phone on the wall you ll need the optional wallmount package The wallmount instructions are included in the optional wallmount package They are also available from the Polycom VVX 500 Support pages Engineering Advisories and Technical Notifications for Polycom phones These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features You can find these documents on the Polycom Engineering Advisories and Technical Notifications Support page X Chapter 1 Getting Started Before you use your phone you may wish to take a few moments to become familiar with its features and user interface In this chapter you ll learn about your phone s components the screen layout and how to use the touchscreen You ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility Note Accessing Features and Options As you read this guide keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment As a result some features may not be enabled or may operate differently on your phone The examples and figures in this guide may not directly reflect what displays or is available on your phone screen Phone Keys and Hardware
72. ist and monitor you User Tip How to Access Your Blocked and Watcher Lists To view a list of contacts that can and can t monitor your status do the following e To display contacts that can view your status tap Settings from Home view and tap Features gt Presence gt Watcher List e To display contacts that can t view your status tap Settings from Home view and tap Features gt Presence gt Blocked List To block or unblock a contact from viewing your status 1 From your Contact Directory tap the contact you want to block or unblock 2 From the contact s information screen tap E O Polycom BellAliant 7 Unified Communications Polycom VVX 500 Business Media Phone From the Edit Contact screen tap Block Buddy and enable or disable the field The default setting is Disabled When enabled the contact can t watch your status and the contact will display in your Blocked List When disabled the contact can watch your status and the contact will display in your Watcher List 3 Tap Save Timesaver How to Quickly Unblock a Contact You can use your Blocked List to unblock a contact rather than updating the Contact Directory Tap Settings from Home view and tap Features gt Presence gt Blocked List From the Blocked List tap the contact you want to unblock and tap Unblock The contact can now watch your phone and will display in your Watcher List Monitoring Buddies You can monitor y
73. klight dims to its Backlight Idle intensity The backlight timeout period begins after your last key press or the last phone event such as an incoming call You can change the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or low intensity or turn off the backlight entirely When you change the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease Polycom Bell Aliant 7 Unified Communications Polycom VVX 500 Business Media Phone The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims To change the backlight intensity 1 Tap Settings from Home view and tap Basic gt Backlight Intensity 2 From the Backlight Intensity screen tap Backlight On Intensity 3 From the Backlight On Intensity screen tap the intensity you want and tap Back The default is High 4 From the Backlight Intensity screen tap Backlight Idle Intensity 5 From the Backlight Idle Intensity screen tap the intensity you want and tap Back The default is Low 6 From the Backlight Intensity screen tap Maximum Intensity 7 Fro
74. lines tap Set All To automatically disable the feature for all lines tap Clear All Polycom Bell Aliant 30 Unified Communications Polycom VVX 500 Business Media Phone Listening to Voicemail Your phone may indicate new voicemail messages by the following e A message counter in Home view as shown next The counter indicates the number of new messages you have VYX 500 oan T pvu One new Metage Ding am e GSSOgGE Sertings Applications Calendar e A message counter in the status bar shown next The counter displays on the Message icon A lt If you have new messages the Message icon also displays next to the phone line in Lines view as shown next VVX 500 1 22 PM New Call Forward A flashing Message Waiting Indicator located at the top right of your phone e An audible alert if your phone is on hook Note Temporarily Removing Message Indicators To temporarily remove message indicators tap DK and tap Message Center or tap Messages from Home view and tap Message Center and tap Clear After a period of time usually about an hour or two the message indicators will appear again 40 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features To listen to voicemail messages 1 On the status bar tap 4 and tap Message Center Or from Home view tap Messages and tap Message Center 2 If multiple lines are configured on your phone the Line S
75. ll be centered and surrounded with black space Larger images will be scaled proportionally to fit the screen Horizontal or vertical black bars may be added to preserve the original aspect ratio Polycom Bell Aliant 73 Unified Communications Polycom VVX 500 Business Media Phone To use a picture on your USB flash drive as the background picture on your phone 1 Tap Settings from Home view and tap Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one 2 To seta picture as the background picture for your phone wait for the picture to display and tap E Or tap one of the arrow icons KEE to display the picture and tap ER Home view updates to display the background picture you selected To reset your background image to the default select Default from the Background screen Displaying Screen Savers Another way to personalize your phone is to use the pictures stored on a USB flash drive as a screen saver The screen saver will automatically start each time your phone is idle a certain amount of time You can stop the screen saver at any time by tapping the touchscreen If your phone is idle again for a specified period of time the screen saver will start again User Tip Using Your Phone as a Digital Picture Frame If you wish you can use the Picture Frame feature to set a single picture to display or have all pictures display in slide show style This avoids the need for you
76. ly in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whicheve
77. m the Maximum Intensity screen tap Up or Down or drag your finger along the slider to increase or decrease the maximum intensity the screen can display To change the Backlight Timeout 1 Tap Settings from Home view and tap Basic gt Backlight Timeout 2 From the Backlight Timeout screen tap the number of seconds the phone will be idle before the backlight dims The default is 40 seconds Changing the Background Picture You can change the background picture that displays on your phone By default your screen displays a blue background that is named Default Your system administrator sets up the background images for your phone If no background images are set up only the blue background named Default is available If you want you can use a picture of your own as the background image For more information see Using One of Your Own Pictures as the Background Picture Web Info Adding a Web Page as the Background on Your Phone You may be able to add a Web page as the background on your phone For more information see Branding Your Polycom Phone Best Practices 75556 7 Polycom BellAliant Unified Communications Chapter 5 Customizing Your Phone To change the background picture 1 Tap Settings from Home view and tap Basic gt Preferences gt Background The Background screen displays Depending how your system is set up you may have to tap Settings from Home view and tap Basic gt Preferences gt Backg
78. nced users who want to learn about their phone s features How to Use this Guide This guide is organized into six chapters The beginning chapters introduce the phone describe how to use video and explain how to use basic features Later chapters describe advanced phone features and how to customize your phone to suit your needs The guide also includes safety and legal information e Chapter 1 Getting Started This chapter contains general information about your phone that you ll find helpful before you start using it It describes phone hardware and phone views and how to use the touchscreen navigate menus and enter data e Chapter 2 Using Basic Features All the basic features that your phone offers such as how to add contacts and favorites or transfer or forward calls are described in this chapter e Chapter 3 Using Video If video is enabled on your phone refer to this chapter for information on how video works on your phone e Chapter 4 Using Advanced Features Advanced features that may not be available on the phone or that you may not use on a day to day basis are described in this chapter e Chapter 5 Customizing Your Phone You can customize your phone in many ways including setting up a screen saver or changing the backlight background picture or time and date format Read this chapter to personalize your phone e Chapter 6 Administrative Tasks This chapter describes tasks that your administrator may ask you to
79. nly ASCII for regular text Latin to enter accented characters Katakana for Japanese characters Unicode to store characters as double bytes Cyrillic for Russian characters Note I m Using the Onscreen Keyboard But the Encoding or Mode Soft Key Doesn t Display When the onscreen keyboard displays the Encoding and Mode soft keys aren t available To select Encoding options tap Or tap Ka K kra or m to enter information in a specific way For tips on using the onscreen keyboard see Using the Onscreen Keyboard O Polycom BellAliant 11 Unified Communications Polycom VVX 500 Business Media Phone Using the Onscreen Keyboard Use the onscreen keyboard shown next to quickly update field information If a data entry field only requires numbers the onscreen keyboard will just show numbers To access the onscreen keyboard tap El in the phone s status bar as shown next The icon displays in the status bar whenever you can enter information in a field Tap to display an onscreen keyboard Edit Contact AbcASCID To use the onscreen keyboard 1 Open the onscreen keyboard by tapping EJ in the phone s status bar 2 Toenter information in a specific way for example in upper case only and using the ASCII format tap a and select the options you want as shown next 5 ASCII Latin Pele Lene Cyrillic 123 Unicode 4 Tap ca ecw K or my to select alphab
80. o use for video calls 1 Tap Settings from Home view and tap Basic gt Call Rate 2 From the Call Rate screen tap the maximum call rate you want to use for video calls The default setting is 512 kbps Placing Audio Only Calls If your administrator has enabled video on your phone all calls you place are video calls This means that e The person you call will see you on their phone e fthe person you call sends video you ll see the person on your phone Your administrator can enable your phone to send audio calls only This means that no video information will be included in the call at all Your phone screen won t display any video windows and you won t have the option to send video If the person you call sends video you won t see them Your system administrator can also set up your phone so that you can choose the call mode either video or audio only for the calls you place If this is set up on your phone you can choose the call mode on a Call by call basis as well as choose a mode to apply to all the calls you place Polycom Bell Aliant a Unified Communications Polycom VVX 500 Business Media Phone To choose audio only or video mode for all your calls 1 From Home view tap Settings and tap Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen tap Default Call Mode and tap Audio only or Video The mode you choose will apply to your next call and all subsequent calls Note A
81. of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT
82. omply with the requirements of the EU RoHS Directive Statements of compliance can be obtained by contacting TypeApproval polycom com Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Detailed information is available at http www polycom com company about us recycle program html Polycom Bell Aliant 30 Unified Communications Polycom BellAliant Unified Communications End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and inte
83. on Note Directory Fields are Set by Your Administrator Your phone may not display all contact fields For more information see your administrator The only required field is the Contact field the contact s phone number o For First Name enter the contact s first name o Tap Last Name and enter the contact s last name o Tap Contact and enter the contact s phone number The phone number must be unique and can t already exist in the directory If you save an entry with a non unique phone number the entry won t be saved o Tap Job Title and enter the contact s job title such as Manager o Tap Email and enter the contact s email address Tap Favorite Index and enter a favorite index number The number can be any unused value up to a maximum value of 9999 A contact that has a favorite index number will automatically display in your Favorites list For more information about favorites see Managing Favorites Tap Label and enter a label for the contact such as Marketing If you specify a label the label will be the first item that displays for the contact on the Directory screen and in your Favorites list if the contact is a favorite o Tap Ring Type and select the ringtone you want to use for the contact Polycom Bell Aliant 4s Unified Communications Polycom VVX 500 Business Media Phone Tap Divert Contact and enter the phone number of the third party you want this contact
84. one to automatically answer all H 323 calls tap Auto Answer H 323 Calls and tap Yes The default setting is No This field only displays if your phone supports the H 323 protocol o To mute the microphone for all auto answered calls so the incoming caller can t hear you tap Microphone Mute and tap Yes The default setting is Yes To mute the video when video calls are auto answered so that the incoming caller cannot see you tap Video Mute and Yes The default setting is No 3 Tap Save Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view To switch between the two views swipe the screen Lines view shows you each line on your phone and how many calls each line has as shown next A green bar indicates a line with an active call A flashing red bar indicates a line with one or more held calls Line 2091 has two calls one active one held and line 2095 has one held call The soft keys apply to the phone line that has the blue border line 2091 To display the calls for a particular line press and hold the phone line VYX 500 Will Shar p Helier Chen Forest Hold End Call Transfer Conifrnec If you tap a phone line that doesn t have an active call the most recent call on that line will become active The current call will be held Swipe the screen to display Calls view Calls view displays all the calls for each phone line as shown next All the calls for a phone lin
85. onfirme Polycom Bell Aliant Unified Communications Chapter 1 Getting Started Note Why Can t I Access the Idle Browser If your phone has calls you can t access the Idle Browser To access the Main Browser tap Applications from Home view For information about the Idle and Main Browsers see Using the Browser Active Call View If you have only one call in progress and it s active has audio you can access Active Call view shown next If you re in Home view you can display Active Call view by pressing or tapping in the status bar To switch between Lines and Active Call view swipe the screen right or left Active Call view displays the name and number of the person you re talking with and the duration of the call From Active Call view you can manage the call hold end or transfer it or set up a conference call with the person you re talking with and another party WVX 500 12 06PM a w T 0 14 To Louls Strong Hold End Call Transfer Confrne Polycom Bell Aliant Unified Communications Polycom VVX 500 Business Media Phone Calls View You can access Calls view shown next if your phone has multiple calls in progress or you have one held call If you re in Home view you can display Calls view by pressing or tapping in the status bar To switch between Lines and Calls view swipe the screen right or left VWX 500 Line 20 91 To Lauren Gates
86. our buddies from your Buddy Status list If a buddy is a favorite you can also monitor the buddy from Home and Lines view Your buddies display an icon next to their name to indicate their status The following table shows the icons and the status they represent Buddy Status Icon Buddy Status Icon Available Do Not Disturb Busy Offline Away No information The following table shows you how to monitor your buddies from your Buddy Status list Home view and Lines view se Polycom BellAliant Unified Communications Chapter 5 Customizing Your Phone To monitor Do this buddies from Buddy list From Lines view tap Buddies Or from Home view tap Settings and tap Features gt Presence gt Buddy Status Your Buddy list displays as shown next VYX 500 1 Ben North Do Not Disturb 2 Jack Jones Away 3 Lauren Gates Available Milton Stone Available Lines view From Home view press If Lines view doesn t display swipe the screen The buddies who are favorites display their status as shown next VYX 500 10 S7AM o Al Dion New Call Forward OND My Status Buddies Home view From Home view tap the phone line The buddies who are favorites display their status as shown next VYX 500 Polycom BellAliant Unified Communications Polycom VVX 500 Business Media Phone Chapter 5 Customizing the Phone s Display In the previous chapters you learned
87. ow To change where video calls display 1 2 Tap Settings from Home view and tap Basic gt Video gt Video Call Settings From the Video Call Settings screen enable or disable Auto Video Full Screen If enabled your phone displays all video calls on the full screen If disabled all video calls display in the call window The default setting is Disabled Tap Save O Polycom BellAliant 5 Unified Communications Polycom VVX 500 Business Media Phone Displaying Video in Normal Full and Cropped Modes Troubleshooting Updated a Video Setting But Don t See the Changes You can update video settings during a video call However the updated setting will apply to the next call not the current call You can choose to display all video calls as either normal full or cropped images e Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the area to maintain the correct aspect ratio e Full If the received video image isn t the same aspect ratio as the phone s display area the video image is stretched to fill the area If the aspect ratios match no stretching occurs e Crop Black bars don t appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that don t fit within the area are cropped You can select different settings for video that displays on the full screen and in t
88. ow to set your office hours see Changing Your Office Hours s Polycom BellAliant Unified Communications Chapter 5 Customizing Your Phone Setting Up and Managing a Buddy List If you want to monitor other people you need to make sure they re in your Buddy list You add people to your Buddy list from your Contact Directory therefore make sure the person you want to monitor exists in your Contact Directory To update your Buddy list 1 From your Contact Directory tap the contact you want to start or stop monitoring 2 From the contact s information screen tap BA From the Edit Contact screen tap Watch Buddy and enable or disable the field The default setting is Disabled When enabled the contact is added to your Buddy list so you can monitor the contact s status When disabled the contact is removed from your Buddy list and you won t be able to monitor the contact s status 3 Tap Save If you enabled the Watch Buddy setting for a contact the contact will display in your Buddy list To view your Buddy list tap Buddies from Lines view User Tip Dialing Buddies You can quickly dial a buddy by accessing your Buddy list From Lines view tap Buddies tap the buddy you want to call and tap Dial Blocking Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory If you unblock the contact the contact can add you to their Buddy l
89. press e From Home view press to display either Lines Calls or Active Call view e To switch between Lines view and either Calls or Active Call view swipe the screen to the right or left Troubleshooting Why Can t Access a Certain View The views you can access depend on the number of calls your phone has and if your phone has an active call If your phone is idle you can access Home and Lines view If your phone has one call only and it s active you can access Home Lines and Active Call view If your phone has multiple calls or one held call you can access Home Lines and Calls view At the top of each view is a status bar shown next The status bar shows the date and time and depending what view you re in your phone line and icons that you can tap to access messages or recent calls If your phone has information you should know about icons and or messages will scroll together with the date under the time display Status bar in other views Status bar in Home view Tap to see recent calls Tap to see Favorites Tap to access messages Polycom BellAliant Unified Communications Polycom VVX 500 Business Media Phone Home View You can display Home view shown next by pressing Home view displays your phone line and icons you can tap to access phone features settings and information At the bottom of Home view is a Page Indicator that you can press and hold to control how
90. r calls as described above Or someone who shares the line can choose to answer the call from their phone If you answer the call and hold it anyone who shares your line can answer the held call Answering Calls Automatically You may find it convenient for your phone to auto answer calls so you don t have to push a button or tap a key to answer a call If you enable this feature your phone will automatically answer incoming calls using the speakerphone Your system administrator sets how many times your phone will ring before the call is auto answered If Auto Answer is enabled and a call arrives while you re already in a call the incoming call will be automatically answered if you end or hold the current call Note Auto Answered Calls and Microphone Mute Your phone mutes the microphone for all auto answered calls so that the party calling you can t hear you To unmute the microphone so the other party can hear you press W To enable or disable microphone mute for auto answered calls see step 2 below To enable your phone to automatically answer calls 1 Tap Settings from Home view and tap Basic gt Preferences gt Auto Answer 2 From the Auto Answer screen do the following O Polycom BellAliant 21 Unified Communications Polycom VVX 500 Business Media Phone o To enable your phone to automatically answer SIP calls tap Auto Answer SIP Calls and tap Yes The default setting is No o To enable your ph
91. r is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD Polycom BellAliant Unified Communications Polycom VVX 500 Business Media Phone 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY
92. rmation Elements This guide uses the following information elements to highlight important information Polycom VVX 500 Business Media Phone Information Elements Type of Element Icon Note User Tip Caution Web Info Timesaver Troubleshooting Settings Type of Information A Note highlights information you need to know to successfully accomplish a procedure or understand a concept A Tip highlights alternate or faster ways to accomplish a task Tips may also provide additional information beyond what you need to know to accomplish a task A Caution highlights actions that potentially impact device performance or functionality Web Info highlights supplementary online information available as a document or a download A Timesaver highlights alternative methods for accomplishing a task or operation Troubleshooting highlights information that may help you identify or solve an issue and may refer you to relevant troubleshooting resources Settings highlights actions that result in specific phone behavior that enable a specific feature or that access further options Typographic Conventions The following table outlines the typographic conventions used in this guide Typographic Conventions Typographic Convention Bold Italics Blue Underlined Blue Description Highlights interface items such as menus soft keys file names and directories Also used to represent menu selections and
93. rmats including options to display the day month or year You can also turn the time and date display off so it doesn t display at all Select and set options that are right for you The following figure shows the default display for the time and date To update the time and date display 1 Tap Settings from Home view and tap Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen do one of the following o To change the date format tap Clock Date o To change the time format tap Clock Time o To change the order of the time and date display tap Clock Order 3 From the Clock Date Clock Time or Clock Order screen tap the format you want To enable or disable the time and date display 1 Tap Settings from Home view and tap Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen tap Enable or Disable to turn on or off the time and date display Changing the Backlight Your phone s backlight has two components e Backlight Intensity The brightness of the screen during phone activity and inactivity Backlight intensity has three settings o Backlight On The brightness of the screen when there is phone activity o Backlight Idle The brightness of the screen when there is no phone activity o Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities e Backlight Timeout The number of seconds the phone is inactive before the bac
94. rnational copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expr
95. rolesawsuesuseseusverecaupunevecdseeus 71 Changing the Background Picture csccscscsssccscscsccccccscsccccecscsceccececccscsceccecscsceceececsceceseecscsceseeees 72 Using One of Your Own Pictures as the Background PICtUre cssccccsseccccesecceeeeseceseeseceseeeeceeseees 73 Displaying Screen Savers ssssessssesessecsessesesoscessecesssoessesssoesessessssesessessssesssosossseossoesesossssoecssoeessosoe 74 Setting Up Screen Savers va crnesnracrsevntartnesneavensi Eepe a E Eer uarainanaarserueN 74 Interrupting and Disabling Screen SAV ELS snciciedunconsiconccudernncassavoncdsdnnnnassceavaeguaionsssacivonstsdetonanccesonentiess 76 Using the Phone as a Digital Picture Frame csccscsssccscscsccccscsceccccecscscuceccccscscescecscsceccececsceseesecs 76 Using Power Saving MOde ccccccscscscscscscscscscccccccccccsccccccccccecececececececececscncncncncececscscscscscscscesases 77 Changing Your ICS THOUS sinpas EE EEO 78 TLS WS PINCO oeeie E 78 Chapter 6 Administrative Tasks esesessesessecessscesoecesescecescesesoecessesesoecesoesesescesescesseseseeoese 81 Investigating Phone WaPnings ccccsccccccscscscsccccscsccccecececscececcecscncescececsceseececscecessececscsceceesecces 81 Restarting the PhON isessssissssiscsssisssnsssorisssnsdsusnssressussscdssusnodnsscsssodiscussisisnrsssdiesstodincokvissoussssd sosss ss 81 Updating Phone Configuration sesessesessecessssesssoesssoesssosssesssoes
96. round gt Select Background The Select Background screen will display instead The following figure shows a sample background screen Your screen will have the default option as well as other options that your administrator may have added to your phone If you set an image on your USB flash drive as your background image the image will display in the list as Local File Back 1 v Default 2 a Local File 2 Tap the background image you want Using One of Your Own Pictures as the Background Picture You can use a picture that is stored on your USB flash drive as the background picture on your phone When you set one of your pictures as the background picture the picture will display as Local File in the Backgrounds list Before you can set a picture on your USB flash drive as the background picture confirm the following e The picture is on a USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the picture is in on your USB flash drive For more information on placing a picture on your USB flash drive connecting the USB flash drive to your phone and specifying a folder see Displaying Screen Savers Note Restrictions for Background Images When you use one of your own pictures as the background image keep in mind the following e Progressive or multiscan JPEG images are not supported e The phone screen size is 320 x 240 pixels for the VVX 500 Smaller images wi
97. s In addition you may be able to mute calls and control volume from your headset 26 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Web Info More Information About Headsets e For information on how to connect a headset to your phone see the Quick Start Guide for your phone available by navigating to your phone s Web page from the Business Media Phones Support page e For information on your headset s features as well as how to sync your headset with your phone see your headset documentation e Fora list of supported headsets see Using Headsets with Polycom Phones Feature Profile 37477 For detailed information about how to use electronic hookswitch see Using an Electronic Hookswitch Technical Bulletin 35150 Both these documents are available from the Polycom Engineering Advisories and Technical Notifications Support page Troubleshooting Why Doesn t My Headset Work with My Phone Certain USB headsets such as those that come with a docking station have two modes deskphone and softphone To work with your phone your headset must be in softphone mode If you can t operate the phone from your headset your headset may be in deskphone mode To switch modes press and hold the headset hookswitch until you hear a sound or message on the headset Enabling Headset Memory Mode This feature is useful for permanent or full time headset users You can set up your phone so t
98. s received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES
99. s to a Corporate Directory you can dial people in the Corporate Directory as well as save them to your Contact Directory For more information see Working with a Corporate Directory To view your Contact Directory e Tap Directories from Home view and tap Contact Directory or e Tap New Call from Home view and tap Directory From your Contact Directory scroll to view contacts or enter search criteria to find one To view contact information e From your Contact Directory tap the contact The contact s information screen including the contact s name and phone number displays as shown next Additional information such as a job title label or email address may also display Manager Laur o gt To search for a contact 1 From your Contact Directory tap Search 2 From the Search screen enter search criteria and tap Search If you re using the onscreen keyboard tap before you tap Search A list of search results is displayed Tap Return to display your Contact Directory again 44 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features To dial a contact 1 From your Contact Directory tap the contact you want to call 2 From the contact s information screen shown next tap the contact s phone number CFO AI Dion a OS Tap to call the person To add a contact 1 From your Contact Directory tap Ej 2 From the Add Contact screen enter contact informati
100. secsescsncuessescusesesecsesesscuessencucssessess 88 Special Conditions for this User Guide cccccessccccsseccceeseccceescceeeesececeuseceeeeescceseuecessueceesenes 88 Operating Ambient Temperatures ccsccsosseccsnesesccncsesscncssescsccsescencuessencusescsecessescucssescusesesscsesense 89 Hearing Aid Compatibility HAC ccscccseossesccssssssessccaccscessccacccesscsacceessesaceucessesaceueessesacecesssenacanesscs 89 Waste Electrical and Electronic Equipment WEEE ccccccccsseeseccccceeesecssccueeecseceeceecsecsueeeeseeeas 89 Restriction of Hazardous Substances Directive ROHS csssccecccceseeeccccceeececsecseeceecseseeeseecsseaeeeeeees 89 POV COM TOR BOCK artssusecptarcuss ciasate totais E tose tetet cnuntaeeieaabnrceeceeaaiete 89 End User License Agreement for Polycom Software cscscsscscsscsccccsccccsceccscescccsccccsceccscess 1 vi About This Guide This guide applies to the Polycom VVX 500 Business Media Phone This user guide will help you to navigate and use your VVX 500 It will give you an overview of your phone and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions Who Should Read this Guide This guide contains overview information for people who are just starting to learn about their VVX 500 phone or who have experience but need a quick refresher It is intended for beginning users as well as intermediate and adva
101. tact information Controlling What is Heard You can change what you hear by doing the following e Updating the incoming call ringtone e Updating a contact s ringtone e Changing the speaker volume e Changing the ringer volume e Muting the microphone e Changing where you hear sound effects Updating the Incoming Call Ringtone A simple way to personalize your phone is to change your phone s ringtone You can even pick unique ringtones for the different lines on your phone To select an incoming call ringtone for your phone or a line 1 Tap Settings from Home view and tap Basic gt Ring Type 2 If multiple lines are configured on your phone tap the line you want to apply a new ringtone to 3 From the Ring Type screen tap the ringtone you want To hear the ringtone before you change it tap Play The default ringtone is Low Trill Updating a Contact s Ringtone You might find it helpful to select unique ring tones for the various contacts in your Contact Directory In this way you can quickly identify callers as your phone rings To select a ringtone for a contact 1 From your Contact Directory tap the contact whose ringtone you want to change 2 From the contact s information screen tap KA 3 From the Edit Contact screen tap Ring Type tap the ringtone you want and then tap E 0 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features User Tip Listening to a Ring Tone Before You
102. te Directory To update a contact s information 1 From the Contact Directory tap the contact you want to update 2 From the contact s information screen tap Qj 3 From the Edit Contact screen update the contact s information 4 Tap Save To delete a contact 1 From your Contact Directory tap the contact you want to delete 2 From the contact s information screen tap E A confirmation message displays confirming that you want to delete the contact Tap Yes or No 46 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features Working with a Corporate Directory You may have access to portions of a Corporate Directory You can t update your Corporate Directory your administrator determines which contacts you can see From the Corporate Directory you can do the following e Search for contacts e Dial contacts e Add contacts to your local Contact Directory To view the Corporate Directory e Tap Directories from Home view and tap Corporate Directory By default a blank search screen displays To view entries search for a person User Tip Saving Corporate Directory Search Results You can save your last search results so that the next time you view the Corporate Directory the results of your last search will display To save Corporate Directory search results tap Settings from Home view and tap Basic gt Preferences gt Corporate Directory gt View Persistency From the
103. text entry to the phone Used to emphasize text to show example values or inputs and to show titles of reference documents available from the Polycom Support web site and other reference sites Used for cross references to other sections chapters or parts in this document Used for URL links to external web pages or documents If you click on text in this style you will be linked to an external document or web page About This Guide Related Documents For additional information about the VVX 500 see the following documents User Documents o Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera Quick User Guide This guide is a quick reference on how to use the phone s features It also briefly describes how to navigate the phone and enter information Setup and maintenance documents o Polycom VVX 500 and VVX 600 Business Media Phones Quick Start Guide This guide describes the contents of your phone package how to assemble the phone and how to connect the phone to the network The quick start guide is included in your phone package It is also available from the Polycom VVX 500 Support pages o Polycom VVX 500 Business Media Phone Administrators Guide This guide provides detailed information about setting up and configuring your phone including how to configure features It is available from the Polycom VVX 500 Support page o Polycom VVX 500 and VVX 600 Business Media Phone Wallmount Instruct
104. to another person e Set up a conference call with the person you re talking with and another person Holding Calls You can place any active call on hold A held call displays in Home Lines and Calls view as follows VVX 500 3 48 PM a ooo c Sd Held call indicator Hold Lauren Gates N Held call New Call Messages in Home view a e Ww Fe Settings Applications Calendar in aa Held call Lines view 7 in Calls view Resume New Call Transfer Confrnc Resume New Call Transfer Confrnc To hold a call e From Active Call Lines or Calls view tap Hold If you re in Calls view be sure to highlight the call first To resume a held call Do one of the following e From Lines view tap Resume If there s more than one held call on the line the last call that you held will be resumed If you have multiple lines and you tap Resume the last call that you held on either line will be resumed Or e From Calls view tap the call to highlight it and tap Resume Polycom Bell Aliant 29 Unified Communications Polycom VVX 500 Business Media Phone Transferring Calls When you transfer a call to another person you have the option to talk to the person before the transfer completes If your phone supports a blind transfer you can automatically transfer a call without talking to the other person The call is automatically transferred after you dial the number you re transferring the c
105. to set up a screen saver that automatically starts each time your phone is idle a certain amount of time For more information see Using the Phone as a Digital Picture Frame Setting Up Screen Savers To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phone The phone can only display the screen saver when the USB flash drive is attached to the phone Web Info Supported USB Flash Drives For a list of supported USB flash drives see Supported USB Devices for Polycom Phones Technical Bulletin 38084 To set up a screen saver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory or in a folder The pictures must have the following file type and size o File type BMP JPEG or PNG o Maximum size 9999 x 9999 pixels 7 Polycom BellAliant Unified Communications Chapter 5 Customizing Your Phone 2 Attach the USB flash drive to your phone The USB icon EE displays on the status bar Web Info How Do Attach a USB Flash Drive For information on how to attach a USB flash drive see the Quick Start Guide for your phone available by navigating to your phone from the Business Media Phones Web page 3 Tap Settings from Home view and tap Basic gt Preferences gt Picture Frame 4 From the Picture Frame screen specify the folder in which you stored yo
106. udio only Calls and H 323 Placing audio only calls applies to SIP calls only This feature is not available for H 323 calls Calling Using the H 323 Protocol Note H 323 Limitations Handling calls that use the H 323 protocol is an optional feature that your system administrator enables For more information contact your system administrator If your phone supports the H 323 protocol be aware of the following limitations e You cannot forward or transfer H 323 calls e You cannot set up forwarding for lines that just use the H 323 protocol e You cannot set up shared lines for lines that use the H 323 protocol e You cannot place a call by just entering an H 323 name To place a call using an H 323 name use URL dialing mode and enter the following format for the URL lt H 323 name gt lt server name gt For example VVX101 100 100 100 100 Your system administrator can set up your phone so that it can handle calls that use either the SIP or H 323 protocol or both protocols Your phone may be set up so that a line can handle one or both protocols If your phone can handle calls using both protocols you may be able to choose the protocol to use before you tap Dial or Send or before a call is automatically placed You may also be able to choose to allow your phone to automatically select the protocol to use If your phone is set up to handle both protocols you may be able to choose a protocol before you place a call using one o
107. up see Enabling Headset Memory Mode Answering Calls All incoming calls display in an Incoming Call window as shown next h Lauren Gates PAUTAS Answer Reject Forward New Call Ignore To answer the call do one of the following e To use the handset pick up the handset e To use the speakerphone press or tap Answer e To use your headset press If you re already in handset speakerphone or headset mode tap Answer and the phone will automatically use the mode you re in 18 Polycom BellAliant Unified Communications Chapter 2 Using Basic Features If you don t answer the call within 10 seconds the Incoming Call window disappears and either Home or Calls view displays as shown next The view that displays depends if your phone last displayed Home or Lines view Incoming call from Home view VVA 500 Calls 10 46 AM a Tap to see call incoming indicator Settings Applications Calendar E YYX 500 Line 2091 From Louis Strong 2092 Answer Reject Forward New Call Ignore To answer the call pick up the handset press or press Or from Calls view tap Answer to use the speakerphone Note Setting Up a Visual Incoming Call Alert Your system administrator can enable the touchscreen to flash bright orange when you have an incoming call The touchscreen will continue to flash until the incoming call displays in Home or Calls view For more inform
108. ur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Polycom Bell Aliant 7 Unified Communications Polycom VVX 500 Business Media Phone Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily acc
109. ur images on the USB flash drive and the length of time you want each image to display o Tap Folder and enter the name of the folder in which you placed your images on the USB flash drive If you didn t place the pictures in a folder but placed them in the root directory instead don t enter a folder name Tap Time Per Image and enter the number of seconds you want each picture to display You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds o Tap Save If the message No pictures found displays after you tap Save there are no pictures in the folder you specified or in the root directory Go back and make sure the information you entered is correct 5 Tap Settings from Home view and tap Basic gt Preferences gt Screen Saver 6 From the Screen Saver screen do the following Tap Screen Saver and tap Enabled o Tap Wait Time and enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter a minimum of 1 minute and a maximum of 9999 minutes The default is 15 minutes o Tap Save After the number of minutes you specified in the Wait Time field your phone will display the screen saver You can stop the screen saver at any time by touching the screen but the screen saver will re start if your phone is idle again Polycom Bell Aliant 15 Unified Communications Polycom VVX 500 Business Media Phone Int
110. ur phone is enabled to receive video you ll always see far side video In this section you ll learn e About video calls e How to handle video during calls e How to handle a mixture of video and audio only calls e How to handle conference calls that include video e How to view all video on the full screen e How to view video in normal cropped and full modes e How to set the call rate for video calls Note How Can Stop Far Side Video You can t start and stop far side video If your phone is video enabled it will always display far side video Polycom Bell Aliant 53 Unified Communications Polycom VVX 500 Business Media Phone Note Video from Different Endpoints Will Display Differently on Your Phone Depending on the phone or system that s sending video black bars may appear on the top bottom or sides of the video image This occurs because the aspect ratio of the sent video doesn t match the display area on your phone and the portions of the video that aren t being received display as black bars If the received video matches your phone s display area the received video will fill the screen If black bars display you can remove them by selecting cropped video screen mode see Displaying Video in Normal Full and Cropped Modes About Video Calls When you re in a call with a person that has a video enabled phone the person you re talking with the far side displays in t
111. useceseueceseuneceetenseeetsuneess 61 Placing AUGIO OINY Calls ic cnscesa oterassaesiane conten san sucarecnswaevane scoavexenconssesacuncnssnasaeesecdwasssseceueereeaennceseseeess 61 Calling Using the Hi 323 Protocol ssesessesesssoesssoesssoesesoesssosssesesosossssossssoesosossssoesosossssoesoessssesseseo 62 SA 1 COG AAE EE E EE E EE E E E E E ETEN 62 PAV OLA UNC Chretien ent 63 Chapter 4 Using Advanced Features sccscscssscsscsceccccscsceccccscncsccececscscescecscnceccccscscesescecces 65 Using Buddy VISES coc cscs esacce nce vecscasansbadaus tes eccsaescesansoarcsaueseteraccapsisavicscacavesteneaisnseeneuaseeseoiearesaneeares lt 65 Upaan rar S S E EEN O A eee 65 Setting Up and Managing a Buddy List ccceccccsseccceseccesccceececeeceeseceeeeeeeeeeceescessuceseneceneueeesees 67 Blocking Contacts from Viewing Your Status ccccccsssececesseccccesscccesesececeesececeeuseceseunecessueceeseneeeeeas 67 PV FO AICO US T OO eE EE EAEE E EE 68 Chapter 5 Customizing the Phone s Display cccsccccscsscccccscsccccccscsccccccscsceccccscncescececnces 70 Changing the Language on Your Phone cccsccccscsccccccscsccccccscsccccececccscsceccccscscscescecscesescecscsceseeees 70 Changing the Time and Date Display cccsccccscssscsscscsceccccscscsccececccscsceccecscscsscscecscesescecscscesesees 70 Changing the Backlight soar sdsicescncececiesaswsecnenatce ssh eis aw ecoctinneugsuncea vusasencaasuaua
112. vironments e Avoid tapping the microphone or rustling papers near the microphone e Speak in your normal voice without shouting Setting Up Conference Calls There are two ways to set up a conference the conventional way by calling two people and using the Confrnc soft key or joining two existing calls using the Join soft key To set up a conference call 1 Call the first person 2 From Active Call Lines or Calls view tap Confrnc The active call is held 3 Using the Dialer call the second person Polycom Bell Aliant Unified Communications Polycom VVX 500 Business Media Phone 4 When the second person answers tap Confrnc to join everyone in a conference The Active Conference screen displays as shown next Line 2091 Sp A Active Conference Hold End Call Split User Tip How to Quickly Set Up a Conference If your phone has an active call and one held call on the same or a different line tap Join from either Lines or Calls view to automatically create a conference call The conference call takes place on the line from which you handled the last active call Holding and Resuming Conference Calls When you place a conference call on hold you place the other two people in the call on hold No one in a held conference call can hear each other To hold just one person see Managing Conference Call Participants To place a conference call on hold e From Active Call Lines or Calls view
113. who was previously held Note Want to View All Video Participants Is this Possible Viewing all video participants requires the use of a Polycom Video Conference Bridge For more information contact your Polycom reseller During a conference you may have access to the conference management feature This feature which is enabled by your system administrator allows you to manage each conference call participant You can mute hold and remove individual participants as well as select whose video to see se Polycom BellAliant Unified Communications Chapter 3 Using Video and the Polycom VVX Camera To choose the conference participant to exchange video with if enabled for your phone 1 Set up a conference call and tap Manage 2 From the Conference window tap the person whose video you want to see the person will have a paused grayscale image and tap Select Video shown next The person who previously displayed video will display a paused grayscale image and the person you selected will now display video 22 Conference To Lauren Gates i 2076 Hold Milton Stone 2082 a Hold Teresa Swift 2091 Far Mute Select Video Hold Remove Tap to display video for the selected conference participant Lauren Gates Viewing All Video Calls on the Full Screen You can choose to display all video calls on the full screen or in the call window By default all video calls display in the smaller call wind
114. wn next Participant Info Name Lauren Gates Number 2076 Line 7 MediaFlow Send Receive Audio Rx Codec G 722 1C Audio Tx Codec G 722 1C Hold No Held No 9 Far Mute No 10 Video Capable Na 11 Active Video No 1 2 i 4 5 6 ide 8 9 o Tap Back to exit the conference management function Changing the Way Calls are Answered Change the way calls are answered by doing the following e Forwarding all calls to another person e Rejecting calls from a contact e Diverting calls from a contact to another person e Temporarily refusing all calls by enabling Do Not Disturb Forwarding All Calls to Another Person You can set up your phone to forward all calls to another number even if the Do Not Disturb feature is enabled Call forwarding is not available on shared lines User Tip Forwarding Calls on a Call by Call Basis You can choose to forward a call as your phone rings For more information on forwarding calls on a call by call basis see Forwarding Incoming Calls to Another Person To forward all calls to another person 1 From Home view tap Forward You can also tap Settings from Home view and tap Features gt Forward or if your phone is idle tap Forward from Lines view 2 If your phone is set up with multiple lines tap the line to apply forwarding to 3 From the Forwarding Type Select screen tap the forwarding type you want o Always To forward all incoming calls
115. y phone issues Warnings 1 X Line Unregistered Clear Icon After you view the phone warnings you can tap Clear Icon to remove the warning icon from the status bar However the warning will still display in the Warnings list until the phone issue is fixed Each time your phone has a warning that you haven t viewed the Warning icon displays Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting Polycom Bell Aliant 81 Unified Communications Polycom VVX 500 Business Media Phone Caution Restarting Your Phone e Before you restart your phone contact your system administrator If your phone is malfunctioning you may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it e If you need to update your phone s configuration don t restart your phone To update the phone s configuration see Updating Phone Configuration To restart the phone 1 Tap Settings from Home view and tap Basic gt Restart Phone The message Are you sure displays 2 If you still want to restart the phone tap Yes The restart process begins The process ends when the default Home screen displays Updating Phone Configuration Your system administrator may ask you to update your phone configuration You may be able to do this

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Polycom® VVX® 500 Business Media User Guide