MessageManager™ Service User Guide for the Alcatel
Contents
1. e f someone calls when you are not there or while you are on the telephone calls will be forwarded automatically to your MessageManager mailbox e f your telephone set is equipped with memory keys you may store your MessageManager Access Number on one of the memory keys for quick and easy access to your MessageManager system You may also store your password if appropriate Hints for your callers e Ifyou have a bilingual mailbox callers to your bilingual mailbox will be prompted to select their preferred language before hearing your greeting All subsequent prompts will be in the language selected by the caller Callers should make a selection or the system will wait 6 5 seconds before assuming the caller does not have a touch tone telephone and routing the caller to the first language e Callers can skip your greeting by pressing the key 2010 12 13 17 Callers can also leave you an urgent message by pressing 1 1 2 after leaving you a message and before they hang up Urgent messages are always heard first and are marked urgent During your greeting callers may press 0 to reach a live person Note that this feature must be pre programmed by Bell Callers can delete messages they have recorded by pressing before they hang up A voice prompt will ask them to re record Although you need a touch tone telephone to access MessageManager your callers do not have to use a touch tone telephone to call you or leave a message2. Callers who reach your mailbox when it is full maximum capacity of 25 messages will hear an advisory message that they cannot leave a message Callers will hear one more ring than your chosen ring cycle 2010 12 13 18 Voice mail Voice mail enables you to compose and send messages to other local MessageManager customers without ringing their telephone sets You can even send a message simultaneously to a group of local MessageManager customers without having to call each one directly To do this you compose the message in your mailbox and then send it directly to the recipients mailbox es Voice mail messages can be sent as 1 Private 2 Urgent 3 With message confirmation 4 Future delivery These features are also available with MessageManager Networking In a single call to MessageManager you can send messages to others pick up messages sent to you by subscribers or outside callers reply to messages and send a copy of a message to someone else Your productivity will benefit because you can take advantage of the uninterrupted work time yet still have a continuous flow of complete and confidential information at your command Note Once you have sent a voice mail message you cannot get it back Customers are encouraged to also read the Telephone Answer and Additional Features sections of this User Guide Sending a voice mail message Main Menu Check Unheard Messages To Hear More Review Options Pre
3. MessageManager Service User Guide for the Alcatel Lucent Converged Messaging System 2010 12 13 1 Table of Contents Welcome to MessageManager c ccceceeececeeeeeeteeneesneenenas 3 MessageManager at a glance cccccece eee eeeeeseeeeeeeeseneeeeeens 3 Setting up MessageManager ccccecceceeceeeeeeeeeeeeeeeeneueeanes 4 Accessing MessageMana er cccccceceeseeeeeeseeaeeeneceeeeneees 4 Telephone Answer ici crrccuawsksorunnemmpomndueietancinases sceveusahennaetedets 5 Maim men savaged Scene ee sumicune ee Sede N E 6 Reviewing MGESSAURS ccs cckwcscestehcotardiecneacetredceawe diane Aa ana T While listening to messages 2scecccceescecuctucsssessccebseecneedececeeebaenes 8 Personal OptONS i srir ic stacticateeas ceina a aa Ta eaii 8 Changing your password ss sssusssursssrrrrnnrurnrrrnrnnurrrnnnnnrrernne 9 Recording changing your NAME cceecceeeee cece eeeeeeeeeeenenaeeeees 10 Recording changing your greeting ccececeeeeeeeeeeeeeeeeeesaeeeeeenns 11 Changing your prompt levels 0 2 02e0cc0csaccebscneaneezscecunsnasacnenens 13 Changing your message notifications ccecceeeeeeeeeeeeeeeesaeeeees 13 Activating Date and Time playback ccc eee eee eee eee eee ee eeeeee 15 PUULODIAY sisexdacedaurcanasesedecheeccestebceetdckdadeececaderdaceesseeiasecensses 15 Mailbox Language lt jdancsceseacalcawesanccedetseekexdeseuondaedacssee aces guenee 16 Answer Languag
4. 2010 12 13 20 Group lists Main Menu Personal Options Check Unheard Messages Notification Administrative Options GroupiElsts On Off Passwords E Create E Review Group Lists Edit z 1 E Administrative Send 2 Options Prompt Levels Delete 3 Date Time 4 ListNames EJ Greetings Autoplay On off E Check Receipt Notification Schedule Mailbox Language 8 i Exit Answer Language 9 Exit Exit Personal Options Group lists are used to send the same message to a group of MessageManager subscribers without having to enter each person s mailbox separately You can have up to 15 group lists and each list can contain up to 25 destinations You can add change or delete your group lists at any time Your group lists are numbered 11 through 25 To create a group list 1 From the Main menu press 4 Personal Options Press 2 Administrative Options Press 2 Group Lists To create a list press 1 At the prompt enter the group list number any number between 11 and 25 At the prompt record the name of the Group List and press a oo o eS Se N At the prompt enter the mailbox numbers 10 digit telephone numbers of each person included in the group list 8 To review all names on the list press 1 9 To return to the Personal Options menu press 2010 12 13 21 Forwarding and replying to messages Main Menu Check Unheard Repl Messages After Review nae Review More Options Sen
5. for each message Note Options must be selected after you enter the destination and before you send the message You can cancel any option for a particular destination by pressing its number again for example pressing 2 marks a message as urgent and pressing 2 again removes the urgent marking 1 To access Delivery options press 0 2 You can then select any or all of the following a Private Press 1 A private message cannot be forwarded to anyone else b Urgent Press 2 Urgent messages are always played first and are marked Urgent c Message confirmation Press 3 MessageManager will send you a message to confirm receipt of the message the recipient has listened to your message or non receipt if the recipient has not listened to your message within two days of sending d Future delivery Press 4 You can send up to 5 messages to different destinations up to 30 days in advance The message will be sent on the day that you specify Additional features MessageManager offers additional features that allow you to assign portions of your mailbox to guests These are individuals who are not subscribers but with whom you have frequent communication You can assign a portion of your mailbox for family members and you can even assign a secretary password so that one or more individuals identified by you may scan the contents of your mailbox 2010 12 13 23 Outcalling Notification enables the system to call you at a designated
6. prompts and the instructions in this guide to personalize your service Before starting locate the star and pound keys on your telephone You will use them frequently when you use MessageManager You will use these keys when you need to cancel what you are doing go back to a previous menu erase and re record complete a step or skip a message To set up MessageManager 1 Dial the MessageManager Access Number Voice prompts will guide you to complete the following steps 2 If you are calling from a telephone other than your own you will be prompted to enter your mailbox number on your keypad this is always your 10 digit telephone number 3 Using your keypad enter your temporary password 4 Change your temporary password by entering a new password that is between 4 and 15 digits in length For your security your new password should be one that is easy for you to remember but hard for others to guess 5 Record your name or telephone number as a personal identification 6 Record your personal greeting maximum 60 seconds 7 Exit by pressing the key Your service is now personalized and MessageManager is ready to answer your calls automatically Accessing MessageManager From your telephone number 1 Dial your MessageManager Access Number Alternatively If you have a message waiting button and it is flashing there is a message waiting you can press the message waiting button to access your mailbox 2 Enter
7. the beginning press 1 1 e To pause the message press 2 to restart press 2 again e To fast forward 10 seconds press 3 e To fast forward to the end press 3 3 Note that if you wish to quickly erase an unwanted message you can press 3 3 7 e To make the message speed slower press 4 to return press 6 e To obtain the date time and length of the message press 5 e To speed up the playing of a message press 6 to return press 4 e To increase the volume of a message press 9 to return press 8 e To skip a message you are listening to press e To cancel message review press Personal Options You can use Personal Options to make changes to e Message notifications Outcall notifications e Administrative options o Passwords o Group lists o Prompt levels 2010 12 13 o Date time o Autoplay o Mailbox Language o Answering Language e Greetings o Personal greetings o Extended absence o Name e Notification schedule o 1st 2nd temporary Changing your password Main Menu Personal Options Check Unheard Messages Review E 1 Send 2 Check Receipt Personal Options Restart Exit Notification On Off Administrative Options Greetings Notification Schedule Exit Administrative Options Passwords Group Lists 2 PromptLevels W Date Time 4 Autoplay On Off 6 Mailbox Language 8 Answer Language 9 Exit Passwords Personal EJ Home A Guest 1 Guet2 qj Secretar
8. the weekly weekend notification time period 7 Select message type a For all press 1 b For urgent press 2 c For urgent list press 3 8 Select when you should be called after a new message arrives a For 1 hour press 1 b For 2 hours press 2 c For 4 hours press 3 d For 1 day press 4 e For immediately press 5 f For never press 6 9 To confirm press 1 2010 12 13 29 MessageManager service At A Glance E Telephone Answer E Voice Mail Additional Features Main Menu Check Unheard Messages Enter System From Your Mailbox Call your MessageManager Access Number OR Press the Message Waiting Button Review Enter Your Password Enter System From Another Telephone Number Check Receipt Call Your Own Number Personal Options Press 9 As Soon As Your Greeting Starts Restart Enter Your Password Exit Personal Options Notification On Off Administrative Options Greetings Notification Schedule Exit 2010 12 13 Record message Send a and press I After Review Send B Enter Destination Number Then Press To Hear More To Cancel Check Receipt To Spell Subscriber s Spell Name Name Outcall Notification MWI Outcall Notification On E Outcall Notification Off E MWI On MWI Off 4 Exit Greetings Personal Greeting J Extended Absence H Name Notification Schedule 1st Schedule fj 2nd Schedule H Temporary 3 O
9. when you should be called after a new message arrives a For immediately press 1 b For 1 hour press 2 c For 2 hours press 3 d For 4 hours press 4 e For after 1 day press 5 f For never press 6 8 To confirm the schedule press 1 9 To change press 2 Time period for notification MessageManager will prompt you to enter the time period when you will be accepting calls You separately enter a start time and a stop time for MessageManager s notification call You indicate whether the schedule applies on weekdays weekends or both You can use the first schedule for your office number for example for 9 a m to 5 p m with no calls on weekends If you want you can use the second schedule for your home number for example from 7 00 p m to 10 30 p m 1 For 7 o clock press 700 a Fora m press 1 b Forp m press 2 2010 12 13 28 2 For 10 30 press1030 a Fora m press 1 b Forp m press 2 Temporary schedule If you set a temporary schedule you must indicate the length of time it will be in effect During this period it will override the other two schedules Upon expiration of the temporary schedule the first and second schedules will automatically be reinstated 1 From the Main menu press 4 Personal Options 2 For Notification options press 4 3 For Temporary Schedule press 3 4 Enter number of days Temporary Schedule is required 5 Enter the telephone number where you want to be called 6 Enter
10. your password MessageManager will tell you how many new and saved messages you have waiting 3 You are now at the Main Menu 2010 12 13 4 From another telephone number 1 Call your own number and press 9 as soon as your greeting starts to play or When calling from a phone that is long distance to your Centrex phone call the new Toll Free number 1 877 235 5777 1 877 BELL 777 and follow the prompts Enter your password MessageManager will tell you how many new and saved messages you have waiting You are now at the Main Menu Note You can also dial your MessageManager Access Number from another number however be aware that the initial system answering prompts will always be in English first and French second Press the key when prompted and enter your mailbox number which is always your 10 digit telephone number you will hear your recorded name or identification Note Long distance charges will apply if you are calling from outside your local calling area To avoid LD charges you can use the toll free access number 1 877 BELL777 If you are calling to retrieve your messages from another MessageManager customer s telephone call your own number and press 9 as soon as your greeting starts to play Enter your password Telephone Answer The MessageManager service from Bell automatically answers your calls if you are not available or if you are already on the line This service offers the following f
11. 2 13 Reviewing messages Main Menu Check Unheard Repl Messages After Review nae Review More Options Send 2 Return to gt Main Menu Check Receipt Delete Replay Envelope Restart 5 Send Copy Personal Options EJ Cancel Review id Exit More Options 0 MessageManager plays your messages one at a time new messages are played first then saved messages are played A message once saved will be saved for 14 days from the day that it was placed in your mailbox At the end of 14 days you have the option of resaving the message To review messages 1 To check unheard messages press 1 1 2 To listen to your messages press 1 After reviewing each message 3 To erase the message press 7 4 Toreply to a message from another subscriber press 8 Note that you cannot use the system to reply to non subscribers To save the message press 9 To hear more options press 0 5 6 7 To replay a message press 4 8 To obtain date time and length envelope information of the message press 5 9 To send a copy of the message to someone else press 6 MessageManager tells you when all messages have been played 2010 12 13 7 While listening to messages Playback Controls Pause Skip Rewind Restart Forward Cancel Review HG B Slower Envelope Faster Normal Louder While listening to a message you can perform the following actions e To rewind 10 seconds press 1 e To rewind to
12. Your guests can only hear messages that you send them and other subscribers cannot send messages to your guests To create a guest password 1 From the Main menu press 4 Personal Options 2 Press 2 Administrative Options 3 Press 1 Passwords 4 To access Guest 1 Password press 3 5 To access Guest 2 Password press 4 2010 12 13 24 6 Enter the guest password then press Home password You may give a password to members of your family or use this as a third guest mailbox This password enables them to send and receive messages in the same manner as your guest You will hear messages from Home before all other messages To create a home password 1 From the Main menu press 4 Personal Options 2 Press 2 Administrative Options 3 Press 1 Passwords 4 To access Home Password press 2 5 Enter your Home Password then press Secretary Password A Secretary Password allows your secretary or someone else you designate to enter your mailbox and obtain only the Envelope Information for the messages in the mailbox Envelope Information on messages from the home mailbox is not played 1 From the Main menu press 4 Personal Options 2 Press 2 Administrative Options 3 Press 1 Passwords 4 To access Secretary Password press 5 5 Enter your secretary password then press Using guest home and secretary passwords The person with a guest home or secretary password must enter the Mess
13. ageManager system by 1 Dialing the MessageManager access number 2 Pressing 3 Entering your mailbox number 4 Entering the special password which allows entry to his or her portion of your mailbox To reply to or create guest or home messages follow the instructions in the Forwarding and replying to messages section and change the destination number as follows e For Guest 1 91 2010 12 13 25 e For Guest 2 92 e For Home 9 3 e To exit press Note Guest 1 is mailbox 91 Guest 2 is mailbox 92 Home is mailbox 93 These mailboxes can be destinations like any other mailbox which means that you can include them in group lists etc 2010 12 13 26 About passwords Summary Try to create passwords that are easy to remember yet not easily guessed by other people Each password that you create for your mailbox must be different You and your guests cannot have the same password for example However the passwords you assign only refer to your mailbox other subscribers may have the same password without any effect To find out only the current password press 0 immediately after you identify the type of password to be changed 1 From the Main menu press 4 Personal Options 2 To access Administrative Options press 2 3 To access Passwords press 1 4 Access current Guest 2 password press 4 5 Hear current Guest 2 password press 0 Note If you forget your password your mailbox will have to be re established
14. apid prompts short press 3 2010 12 13 13 Changing your message notifications Main Menu Check Unheard Personal Options Notification Outcall Notification MWI cai a On Off On or Off Outcall Notification On E Review 1 Administrative Exit gt Pemai off Send 2 Options MWI Off ra Check Receipt Greetings ad Notification Personal Options Schedule Restart 5 Exit Exit MessageManager indicates if you have messages e When you pick up the receiver you will hear a series of short intermittent dial tones e f your telephone is equipped with a message lamp feature the lamp will flash slowly check your local Business Office to see if this feature is available in your area You can also use Personal Options to turn your message waiting indicator and or your Outcall Notification schedule On or Off Your mailbox has been set up with message waiting indicator set to On as the default 1 At the Main menu press 4 Personal Options 2 Press 1 Notification On Off 3 Press 1 to turn Outcall or Message Waiting Notification On or Off then a To turn Outcall Notification On press 1 b To turn Outcall notification Off press 2 c To activate Message Waiting press 3 d To disable Message Waiting press 4 4 Toreturn to the previous menu press Notes Message Waiting Notification Outcall Notification You may turn Outcall Notification On or Off at your convenience Your Outcall No
15. by Bell and all of your messages will be lost No one can access to your password Outcalling notification schedules Main Menu Personal Options Check Unheard Notification Messages On Off Administrative Send Options Review Check Receipt Greetings Personal Options I Notification Change 1 Notification Schedule Schedule Exit 1st Schedule E 2nd Schedule H Temporary Ei Restart an Exit Exit Outcalling Notification can be programmed to call you at a designated local telephone number to alert you that a message has been left in your mailbox You can specify the hours during which you are willing to have MessageManager notify you Notification for urgent and non urgent calls may be handled differently You can also set two permanent schedules and one temporary schedule but you do not need to use all three and you may choose not to use this feature at all Using notification schedules 1 From the Main menu press 4 Personal Options 2010 12 13 27 2 Press 4 Notification options 3 Press 1 to establish or change outcall notification schedules then a For First Schedule press 1 or b For Second Schedule press 2 or c For Temporary Schedule press 3 4 Enter the 10 digit telephone number must be a local number where MessageManager will call you 5 Enter the weekday weekend notification time period 6 Select message type a Forall press 1 b For urgent press 2 c For urgent list press 3 7 Select
16. d 2 Return to gt Main Menu Check Receipt Delete Replay Envelope Restart 5 Send Copy Personal Options EJ Cancel Review ial Exit More Options o Forwarding a Message 1 Listen to the entire message 2 To forward press 6 3 At the prompt record your introductory comments and then press 4 Enter the 10 digit mailbox number of the MessageManager subscriber to whom you wish to forward the message 5 To send press Note you can select different delivery options before forwarding the message For more information see the Delivery Options section of this guide 6 Enter the next destination or a To reply to the original message press 8 when prompted b To save the original message press 9 c To erase the original message Press 7 d To exit press Replying to a message 1 Listen to the entire message 2 To reply press 8 at the prompt you cannot use the system to reply to a non subscriber someone who is not on the same system 3 At the prompt record your reply and then press 4 To send your reply press 2010 12 13 22 5 To save the original message press 9 6 To erase the original message press 7 Delivery options Delivery Options Private Urgent 2 Message Confirm E Confirmation RA 7 Notify of Future Non receipt J Delivery p Delivery options are the ways that a message can be sent to the recipient You can select from one to four delivery options
17. e 247 ceeetecunuie de vocuew ea vonnnde gardens aueuenCeceneeeebexe 16 Helpful HiNtS coax acaisscientieaed terieri ain amin rd ental E Ee i edoan sand 17 Voice Mail sims rrenp Aiec enc tadde E EE EEEa 19 Sending a voice mail MESSAGE 6 cece cece cece cece eeeeee eee eennaaeeneees 19 Check receipt Carricccscreuenaieauonosusciiuareccieueaetinanasadectioamenanuede 20 Group l StS yadcit ca roca trina nadancenetanesiaansanionbuninceehinaemeneenectna 21 Forwarding and replying to MESSAGES c cece cece cece eeeeaeeeeeeeeaaeees 22 Delivery OPUONS 20 lt tcenessetsoanceaatscoacseeeseceatescseteanestaueccaneaieee 23 Additional features caadsndcecty ine andceeenecediweventuiidveanivrkeeeecteyeanuaes 23 Creating passwordS sceccte cuter sai iceeane deduce cade sone ddaseewadedeensenaderecs 24 Outcalling notification schedules sedccenccscncereudeneneene depesnaiechaeeeccuies 27 MessageManager service At A Glance cccceceeeeneeneeeeseees 30 2010 12 13 Welcome to MessageManager MessageManager is an advanced messaging capability that can significantly improve your competitive position MessageManager ensures that you never miss important calls allows your customers to leave you messages 24 hours a day seven days a week and enables greater mobility while still allowing you to stay in touch The best way to learn how to use MessageManager is to experiment with your new service Nothing you can do will break it Your MessageManage
18. eManager will prompt you to record your greeting at the tone See Sample greetings below for examples of greetings that you can record 6 Say your greeting and then press 7 To listen to your greeting press 1 8 To accept the greeting you have recorded press 9 To record your greeting again press 10 To return to the previous menu press i Sample greetings Hello this is your name I m not available right now but please leave me a detailed message and l Il get back to you as soon as can Note It is a good idea to change your greeting each day to inform callers of your schedule so they will have an idea of when you are available For example Hello this is your name Today is Tuesday April 2nd FII be in the office this morning but in meetings all afternoon Please leave me a detailed message and I ll return your call as quickly as possible Extended absence greeting You may record an extended absence greeting in place of the personal greeting This message advises callers that you are away from the office and will be checking your mailbox infrequently They may leave you a message or you could use the greeting to refer them to someone else Callers cannot skip your extended absence greeting Note You are reminded that your extended absence greeting is on each time you enter the system You will then be prompted to delete or retain it Your personal greeting is reinstated as soon as the extended absence gre
19. eatures You can record a personalized greeting for your callers Each caller can leave you a message up to 5 minutes in length If you have the optional Message Waiting feature you will hear a special intermittent dial tone when you lift your telephone receiver if there is a message waiting for you Certain telephone sets also have a message lamp that flashes if you have messages You can pick up your messages at your convenience day or night No one else can listen to your messages since your mailbox is password protected More information can be found in the Voice Mail and Additional Features sections of this User Guide 2010 12 13 Main menu Main Menu Check Unheard Messages Review Send Check Receipt E Personal Options E Restart 5 Exit gt Menus list the options available to you when you use your mailbox The first menu is the Main menu which includes options to review your messages and personalize the mailbox features Select the menu choice that you want and follow the easy voice instructions At the Main menu e Press 1 1 to hear new unheard messages first or e Press 1 to listen to all your messages e Press 2 to send a message e Press 3 to check receipt of message e Press 4 Personal Options to record or change your o Message notifications Outcall notifications o Administrative options o Greetings o Notification schedule e Press 5 to restart e Press to disconnect exit from the system 2010 1
20. eting is deleted To record an extended absence greeting 1 At the Main menu press 4 Personal Options Press 3 Greetings Press 2 Extended Absence Greetings MessageManager will prompt you to record your greeting at the tone Say your greeting and then press To listen to your greeting press 1 DSO ee e O N To accept the greeting you have recorded press 8 To record your greeting again press 2010 12 13 12 9 To return to the previous menu press Changing your prompt levels Main Menu Personal Options Check Unheard Notification Administrative Options Messages On Off Passwords 4 Review Administrative Group Lists A Options Prompt Levels Prompt Levels i Standard E Date Time Greetings 4 Extended A Check Receipt J Notification Autoplay On off Ry Rapid Personal Options I Schedule Mailbox Language El Restart 5 Exit Answer Language 9 Send Exit g Exit When you access your mailbox voice prompts will advise you of your menu choices and provide assistance As you become familiar with MessageManager you may find it convenient to change your prompt levels lengthen or shorten Your mailbox has been set with Standard Prompts To change your prompt levels 1 At the Main menu press 4 Personal Options 2 Press 2 Administrative Options 3 Press 3 Prompt Levels 4 Select one of the following a Standard prompts press 1 b Extended prompts long press 2 c R
21. ll be automatically played as soon as you access your mailbox 1 At the Main menu press 4 Personal Options 2 Press 2 Administrative Options 2010 12 13 15 3 Press 6 Autoplay Mailbox Language Main Menu Check Unheard Notification Administrative Options Messages On Off Passwords 1 i s Group Lists pci Administrative p Ea Options Prompt Levels E ee Date Time 4 Autoplay On ort E Mailbox Prompt Mailbox Language i Language Answer Language E French 1 Exit English A Personal Options Check Receipt Greetings 3 TA m Notification ersonal Options Schedule Restart 5 Exit Exit gt You can use this feature to establish or change the prompt language that you will hear when in your mailbox 1 At the Main menu press 4 Personal Options 2 Press 2 Administrative Options 3 Press 8 Mailbox Language Answer Language Main Menu ee Administrative Options Check Unheard Notification p Messages On Off Passwords 1 Review Administrati Group Lists A MUS ave Prompt Levels Send Options Date Time ra Check Receipt Greetings Autoplay On Off 6 Personal Options Notification Mailbox Language 8 Answer Language Schedule First Language E Answer Language Restart B Second Language EJ Exit Exit Ps Personal Options Exit You can use this feature to establish or change the prompt language that callers will hear when leaving you a message This feature a
22. lso allows you to create a bilingual mailbox with a choice of first and second language Your callers will then be prompted to select their preferred language before hearing your greeting 1 At the Main menu press 4 Personal Options 2 Press 2 Administrative Options 3 Press 9 Answer Language and follow the prompts 2010 12 13 16 Helpful hints Hints for you e To disconnect press until MessageManager says Good bye Do not just hang up e The Star key is also used to cancel a command to return to the previous menu or to exit To return to the Main menu continue pressing until you hear the Main menu options e The Pound key is used to skip a message or complete an option Skipped messages will be available for you to review later e While you are in your mailbox o For more information on the available options press 0 e To retrieve your messages from another MessageManager subscriber s telephone o Call your own number and press 9 as soon as your greeting starts to play o Enter your password e You can override most MessageManager prompts by pressing the correct key for the option that you want before the prompt is completed This will save you time once you are familiar with the system e Make sure your password is a number that is easy to remember If you forget your password your mailbox will have to be re established by Bell and all your messages will be lost No one can access your password
23. ng changing your greeting Main Menu Personal Options Greetings Check Unheard Notification Personal Messages Personal 4 On Off Greeting Greetings Review 1 Administrative Extgiices System E A Ei Absence Send Options Record A i Greetings Name Check Receipt Notification Personal Options 4 Schedule Restart 5 Exit Exit Your greeting is the message callers hear when MessageManager answers for you Although most people like to personalize their greeting you may choose to use the system greeting which says Your call has been forwarded to an Automatic Voice Message System Recorded name is not available At the tone please record your message System greeting To select the system greeting 1 At the Main menu press 4 Personal Options 2 Press 3 Greetings 3 Press 1 Personal Greetings 4 To select standard System Greeting press 1 5 To return to the previous menu press 6 To listen to the system greeting hang up and call yourself Personal greeting You can change your greeting any time and as often as you like Your personalized greeting cannot exceed 60 seconds You might want to write it down before recording it Speak clearly and slowly when recording To record your personal greeting 1 At the Main menu press 4 Personal Options 2 Press 3 Greetings 3 Press 1 Personal Greetings 4 To record your Personal greeting press 2 2010 12 13 11 5 Messag
24. ptions Press o Playback Controls Skip Pause Rewind Restart Forward Cancel Delete Review Reply 2 Save Slower Envelope Faster More Options B E Ea Replay Normal Louder Envelope 8 o Send Copy Cancel Review More Options Enter Additional Delivery Options Destination Private 1 Urgent 2 Message Confirmation Future Confirm Notify of Non receipt Delivery Return to p Enter Recipients To Spell Subscriber s l Spell Name Then Send Main Menu Mailbox Number Name Press Press a Passwords Personal 1 Home A Guest 1 AINON Guest2 B Group Lists ministrative Options Secretary E Create m Passwords Exit gt Edit 2 Group Lists Delete Prompt Levels Prompt Levels ListNames EJ Date Time Standard E Extended qj Autoplay On Off Rapid Date Time Mailbox Language Autoplay Autoplay On Autoplay Off Exit Answer Language Exit Mailbox Prompt Language French 1 Answer Language First Language English Second Language 30
25. r Access Number is the number you call to get your messages from your own telephone Your mailbox number is your 10 digit telephone number Your temporary password for first time access is MessageManager at a glance e Flashing visual message waiting lamp or short intermittent dial tones indicate that you have messages This will not prevent you from making or receiving calls e Your personal greeting can be up to 60 seconds in length e Callers can leave you a message up to 5 minutes in length e Your mailbox can hold up to 25 messages at a time When your mailbox is full callers will hear a message that they cannot leave a message e New messages will be stored for 21 days e Telephone Answer Voice Mail and the Additional Features are all included in the basic monthly rental price e MessageManager mailboxes include in the monthly rate either 220 or 150 minutes of usage time per month depending on your requirements e A per minute charge applies for usage time in excess of the total aggregated usage time provided for all MessageManager mailboxes associated with the same system For example 10 MessageManager mailboxes in the same system with 220 minutes each of usage time will only incur usage charges when the total usage for all mailboxes exceeds 2200 minutes in a month 2010 12 13 3 Setting up MessageManager You only have to set up your MessageManager once Simply dial your MessageManager Access Number Then follow the voice
26. ss EJ Spell Name Then Press Send l Check Receipt To Spell Subscriber s Name Press Personal Options EJ Restart 5 Exit 1 At the Main menu press 2 to send a message 2010 12 13 19 2 Atthe tone record your message and press 3 At the prompt a enter the 10 digit destination mailbox number and press or b enter the Group List number and press See the Group lists section for more information or c press to indicate that you wish to spell a subscriber s name then spell the name of person you wish to reach last name first and press 4 Then a To send your message press Or b To access Delivery Options press 0 select your delivery option and then press to send the message For more information see the Delivery Options section of this guide Check receipt Main Menu Check Unheard Messages Review Send Check Receipt Enter Receipients Mailbox Number Personal Options EJ Restart H Exit Receipt To Spell Subscriber s Name To Cancel Check Any time after you have sent a message to a subscriber you can check the recipient s mailbox to confirm that they have listened to your message Note The Check receipt feature is only available for customers served by the same MessageManager system 1 At the Main Menu press 3 to select Check receipt 2 To identify the recipient s mailbox enter their mailbox number 3 To cancel Check receipt press
27. telephone number to notify you when new messages are delivered to your mailbox You can control the hours when outcalling is in effect Customers are encouraged to also read the Telephone Answer and Voice Mail sections of this user guide Creating passwords Personal password You recorded your personal password when you entered the system for the first time and initialized your mailbox To change your password or to add or change a guest home or secretary password use the Personal Options menu Note All your passwords can be up to 15 digits long Main Menu Personal Options Check Unheard Notification Administrative Options Messages On Off Passwords 1 Personal Administrative Group Lists A Home A Send Options Prompt Leves E Guest1 E Passwords Review F Date Time Check Receipt Greetings PE Guest 2 4 ee utopia n Notification pay Secretary 5 Personal Options i i Schedule Mailbox Language 8 Exit Restart Exit Answer Language 9 Exit Exit i Guest password You may have two guest passwords You can give a guest password to someone who is not a subscriber but with whom you communicate frequently This enables them to send messages directly to you and to receive messages from you using a portion of your mailbox You may change guests who use your mailbox by changing the Guest Password option and giving the new password to the new guest The former guest s messages will be erased automatically Note
28. tification schedules time periods phone numbers etc are not erased when turned off Even though an Outcall Notification schedule is set MessageManager does not place calls unless the Outcall Notification is turned on 2010 12 13 14 Activating Date and Time playback Main Menu Personal Options Check Unheard Notification Administrative Options Messagas On Off Passwords 4 Review Administrative Group Lists 2 2 Ei Options Prompt Levels 3 Date Time Date Time Greetings On Notification Autoplay On Off G Off K Personal Options ff Schedule Mailbox Language El Restart 5 Exit Answer Language 9 Check Receipt You can use this feature to hear the date and time when each message was received before listening to the message 1 At the Main menu press 4 Personal Options 2 Press 2 Administrative Options 3 Press 4 Date and Time Playback 4 To select On press 1 5 To select Off press 2 Autoplay Main Menu Personal Options Check Unheard Notification Administrative Options eae On Off Passwords Review Administrative Group lists 2 Options Prompt Levels E i Date Time Greetings g Check Receipt Autoplay On Off Autoplay Notification Autoplay On Personal Options J Schedule Mailbox Language E e off Restart 5 Exit Answer Language 9 Exit Send Exit Exit ia You can use this feature to set Autoplay on or off When Autoplay is on your unheard messages wi
29. y 5 Exit You may change your password any time and as often as you like Choose a password you can remember such as a number that is meaningful to you Your password can be between 4 and 15 digits in length To change your password 1 At the Main Menu Press 4 to access Personal Options 2 Press 2 Administrative Options 3 Press 1 Passwords 4 Press 1 for Personal Password 5 Enter your new password 4 15 digits 6 Press MessageManager repeats your new password 7 Press to return to the previous menu 2010 12 13 9 Recording changing your name Main Menu Personal Options Greetings Check Unheard Notification Personal Messages On Off Greeting 1 REVIEW Administrative P E 2 Options bei 3 Greetings Name Ei Send Check Receipt Notification Schedule Restart 5 Exit Exit Personal Options Your name is used to verify your mailbox number when you call to check messages and will be played to other MessageManager subscribers when you send them messages To record or change your name 1 At the Main Menu Press 4 to access Personal Options Press 3 Greetings Press 3 Name Speak your name and then press MessageManager repeats your name 2 3 4 MessageManager will prompt you to say your name at the sound of the tone 5 6 To accept the name you have recorded press 7 To record your name again press 8 To return to the previous menu press 2010 12 13 Recordi
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