SIP TRUNKING PORTAL User Guide
Contents
1. ONECONNECT A GLOBALIVE COMPANY SIP TRUNKING PORTAL User Guide October 6 2014 Version 1 2 ONECONNECT A GLOBALIVE COMPANY Table of Contents DS AI OG TION eaea E pce csn cece vce E E E A 3 2 CONFIGURING INDIVIDUAL PHONE NUMBERS Messer 4 2 1 Configuring a Call Forward nn 4 2 2 Configuring a Per DID Failover Number 5 3 CONFIGURING SIPFER UN EE 5 31 Enable Disable a SIP TER sans iii ina 5 2 Chrangeyour Trunk sIP AUTESSA 5 3 3 Increase Decrease Channel Count nr 5 M RS OUR casbtesuencus cet ansesesentsseoee catteaescenactsevaeneesteeaeeics 6 3 4 1 Call Forwards and Failover 1 2 nn 7 3 4 2 Manual Failover of a Trunk rennes 7 SAS Conigure Falover DE e aeaee aiaiai 8 4 VIEWING FAILOVER OS in din 8 48 Yonge Street Suite 1200 Toronto Ontario M5E 1G6 T 866 432 7437 F 888 347 7650 oneconnect ca ONECONNECT A GLOBALIVE COMPANY 1 INTRODUCTION The OneConnect SIP Trunking Portal allows you to modify and configure your existing SIP Trunks In this latest release the portal has been redesigned and simplified Configuration is now separated into three different tabs Phone Numbers Trunks and Failover Logs The new portal can be found at https siptrunking oneconnect ca Login requires your OneConnect CustomerID There is also a link directly from the OneConnect MyAccount Portal A sample of the screens is shown below Phone Numbers Configuration 2 ONECONNECT sae ms Welcome OC00002. 4 3 Configure Failover Type SIP Trunk Failover Type can be configured as follows e Click Edit on an existing SIP Trunk e Inthe Failover Type field specify if you would like all your calls to be sent to another number by choosing To Number or to another OneConnect SIP Trunk by choosing To Trunk e For To Number specify your default failover Number When a Trunk fails all calls to your Trunk will be forwarded to the default failover Number unless you have specified a Per DID Failover number as detailed in Section 2 2 above e For To Trunk select the IP Address of an existing OneConnect SIP Trunk 4 VIEWING FAILOVER LOGS Logs have now been conveniently added to the portal Customers can view all information about the SIP Trunk with regards to failover automatic or manual such as e Manual Failover has been enabled by the user e Trunk was detected as down and failover was initiated e Trunk was brought back online e Failover IP or number was changed C ONECONNECT Call us on 1 866 432 7437 a globallive company Welcome OC00000857 Log off Failover Logs You can view the Failover Logs for a trunk by selecting the trunk and a duration Start and end date Select Trunk 68 232 65 254 InHouseStagingTrk M Start Date End Date 2014 10 01 15 34 2014 10 06 23 00 Search Trunk Name ailo Date InHouseStagingTrk 10 6 2014 2 06 58 PM Manual Failover turned on by user InHouseStagingTrk 10 6 201
3. 0857 Log off a globalive company Phone Numbers In this section you can create Call Forwards or specify a Failover number if your SIP Trunk goes down If Call Forward is enabled for a number that lands on your SIP Trunk that number will always be forwarded to the number specified in the Forward To field Note that calls will only be forwarded when Forward Enabled is turned on You can also specify a Failover number for a number that lands on your SIP Trunk by specifying it in the Failover to column This will be enabled if your Trunk goes down and all calls will be forwarded to the Failover To number if Call Forward ts enabled it will take precedence over your Failover To number Please click the Edit button on the desired Phone Number to proceed 123 123 8888 905 905 9051 123 232 3232 v 123 123 1231 non NU cr r V ra X wa 123 123 1234 123 123 1231 v Trunk Configuration D ONECONNECT Ca us on 06 5 AS Welcome OC0000085 a globallive company Phone Numbers Trunks Failover Logs Trunks In this section you can update the SIP Trunk Endpoint IP change the number of channels enable disable trunks and enable failover here Press the Edit button on the desired trunk to proceed Please read the Disclaimer below before you proceed v 647 925 0554 InHouseStagingTrk 68 232 65 254 22 To Number 242 346 9999 4 Disclaimer Changes on this page take effect immediately increasing your Channel C
4. 4 2 07 06 PM Manual Failover turned off by user InHouseStagingTrk 10 6 2014 2 08 03 PM Manual Failover turned on by user InHouseStagingTrk 10 6 2014 3 08 53 PM Failover is set to number Default trunk failover number is 4169001024 InHouseStagingTrk 10 6 2014 3 09 12 PM Failover is set to trunk 204 56 33 134 InHouseStagingTrk 10 6 2014 3 09 44 PM Failover is set to number Default trunk failover number is 9059211232 InHouseStagingTrk 10 6 2014 3 12 38 PM Trunk is going offline InHouseStagingTrk 10 6 2014 3 34 32 PM Trunk is going online InHouseStagingTrk 10 6 2014 3 35 03 PM Failover is turned off 48 Yonge Street Suite 1200 Toronto Ontario M5E 1G6 T 866 432 7437 F 888 347 7650 oneconnect ca ONECONNECT A GLOBALIVE COMPANY To view logs e Select the SIP Trunk you want to view logs for e Specify both a Start and End date and click on search e You can now sort the results based on Trunk Name of Date Based on what caused the Trunk to Failover you may see the following descriptions e When user turns Manual Failover on Manual Failover turned on by user e When user turns Manual Failover off Manual Failover turned off by user e lf the Failover script detects the trunk is offline Trunk is going offline e If the Failover script detects the trunk is back online Trunk is going online e If user changes Failover type to Not Set Failover is Turned off e f user changes Failover type to
5. Failover to Trunk Failover is set to trunk 123 122 11 2 e f user changes Failover type to Failover to Number Failover is set to number Default trunk failover number is 4168190021 48 Yonge Street Suite 1200 Toronto Ontario M5E 1G6 T 866 432 7437 F 888 347 7650 oneconnect ca
6. configure a Call Forward e Click Edit on an existing Phone Number and enter a new number in Forward To column e Ensure that the Forward Enabled switch is turned on To disable a Call Forward e Turn the Forward Enabled switch to off 48 Yonge Street Suite 1200 Toronto Ontario M5E 1G6 T 866 432 7437 F 888 347 7650 oneconnect ca ONECONNECT A GLOBALIVE COMPANY 2 2 Configuring a Per DID Failover Number Customers are given the ability to configure a Failover Number in the Failover To field If a Failover number is specified when your Trunk is operational calls will be sent as normal If your Trunk is down then calls will be forwarded to the Failover To number If Call Forward is enabled for that number it will take precedence over your Failover To number even when a failure occurs 3 CONFIGURING SIP TRUNKS To configure individual SIP Trunk settings please login to the portal and click on the Trunks tab 3 1 Enable Disable a SIP Trunk You can easily enable disable a SIP Trunk from the portal To begin e Click Edit on an existing SIP Trunk and turn the Enabled switch to Yes or No If a SIP Trunk is disabled no calls destined for the trunk will complete successfully 3 2 Change your Trunk s IP Address The Portal allows you to manually change the IP address of your SIP Trunk endpoint To do so e Click Edit on an existing SIP Trunk e Inthe IP Addr
7. ess field specify the new IP Address of your PBX or SIP Endpoint The update will take around 15 minutes on the backend system before it is completely changed Please ensure that your PBX is configured with the new IP for the Trunk to come alive 3 3 Increase Decrease Channel Count Customers now have the ability to increase decrease their channel count on the fly By default the channel count will be set to the number of channels agreed upon during installation of the SIP Trunk This will become the minimum committed channel count number and you will not be able to drop below this value The maximum channel count can be increase to 1 5 times the minimum channel count Changes can be done at any time during your billing cycle If you need to increase the channel count beyond 1 5x please contact OneConnect Provisioning directly 48 Yonge Street Suite 1200 Toronto Ontario M5E 1G6 T 866 432 7437 F 888 347 7650 oneconnect ca ONECONNECT A GLOBALIVE COMPANY For example if you sign up for 20 SIP Trunk channels minimum channel count will be 20 During the month you can increase your channel count up to 30 20 x 1 5 via the portal This means your count can go from 20 to 25 then again up to 28 then back down to 21 and back up to 29 At the end of the month you will be billed for the highest number of channels used for that month 29 in this example If you want to make sure you don t get billed for the higher number of cha
8. ic process will monitor the SIP OPTIONS ping responses every 30 seconds and will enable disable based on the Max Ping Attempts field which is configurable on the portal The default is set to 3 e When 3 consecutive pings are lost the trunk is taken offline The trunk continues to be monitored and is brought back online when 3 consecutive OK messages are received for the SIP OPTIONS PING Any modifications to failover will take around 15 minutes on the backend system before it is completely changed 48 Yonge Street Suite 1200 Toronto Ontario M5E 1G6 T 866 432 7437 F 888 347 7650 oneconnect ca ONECONNECT A GLOBALIVE COMPANY 3 4 1 Call Forwards and Failover If Call Forward is enabled for a DID it will always take precedence over Failover settings The Call Forward and Failover relationship can be easily explained using the image below Incoming Call Is Call Forward Enabled Dial Call Forward Is Failover Enabled Call doesn t Is Failover set to By Dial new complete Trunk Trunk Does the DID havea Dial Failover specified in the Failover Phone Numbers Tab Dial Default Failover 3 4 2 Manual Failover of a Trunk Manual failover can be triggered by enabling the Manually Failover Trunk field in the Portal under Trunks 48 Yonge Street Suite 1200 Toronto Ontario M5E 1G6 T 866 432 7437 F 888 347 7650 oneconnect ca ONECONNECT A GLOBALIVE COMPANY 3
9. nnels for the next month and only want 22 then you will need to make a change at the beginning of the month to drop the channel count from 29 back down to 22 To modify your channel count number e Click Edit on an existing SIP Trunk e Specify anew Channel Count number in the Channel Count field 3 4 Failover Trunk Failover allows your numbers to stay up and running even when your endpoint has become unavailable or unreachable by redirecting calls to other numbers or Trunks Failover can be triggered either automatically or manually The feature will allow a customer to perform the following failover types e DID Failover Failover all DIDs on the Trunk to one number e Trunk Failover Failover the entire Trunk to another OneConnect SIP Trunk DID and Trunk Failover are exclusive and you can only configure one at a time In a failover state the maximum number of calls failed over are defined as follows e DID Failover Limited to the number of channels allowed on the originating trunk e Trunk Failover Limited to the number of calls allowed on destination trunk Trunk Failover is a free feature that is available to all SIP Trunking customers today The only requirement for failover to work is to have a PBX that has SIP OPTIONS enabled Automatic failover is triggered as follows e Atrunk is deemed as failed based on the number of failed responses to the SIP OPTIONS PING messages received from a customer s PBX e An automat
10. ount will increase your monthly charges for the current month s billing cycle at a rate outlined m your contract Before changing the IP ensure the PBX is configured with the new IP and also verify your network routing 48 Yonge Street Suite 1200 Toronto Ontario M5E 1G6 T 866 432 7437 F 888 347 7650 oneconnect ca ONECONNECT A GLOBALIVE COMPANY View Failover Logs J ONECONNECT SS a globallive company Phone Numbers Trunks Failover Logs Failover Logs You can view the Failover Logs for a trunk by selecting the trunk and a duration Start and end date Select Trunk 68 232 65 254 InHouseStagingTrk M Start Date End Date 2014 10 01 15 34 2014 10 06 23 00 Search The following sections will explain how to configure and change your OneConnect SIP Trunk settings 2 CONFIGURING INDIVIDUAL PHONE NUMBERS To configure individual phone number settings please login to the portal and click on the Phone Numbers tab 2 1 Configuring a Call Forward A Call Forward will automatically redirect a call destined to your SIP Trunk to another number that you specify Call Forwards can be enabled and disabled whenever a user chooses too Phone Number Forward Toy Forward Enabled y Failover To 123 123 1234 123 123 1231 v 123 123 8888 905 905 9051 123 232 3232 v 123 123 1231 If Call Forward is enabled for a number that Phone Number will always be forwarded to the Forward To number To
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