SmartTouch User Guide
Contents
1. Calls made to long distance numbers are also subject to long distance charges If forwarding calls to long distance number long distance charges will apply Long distance forwarding not available in all areas SmartTouch is a trade mark of Stentor Resource Centre Inc Bell Canada is a licensed user Bell World Espace Bell Ident A Call Simple Connections and Touch Tone are trade marks of Bell Canada Vista is a trade mark of Aastra Technologies Ltd Note Prices quoted as in accordance with Bell Canada present tariffs and are subject to change BC 8821 E 2003 032. beeps will confirm that they have been turned back on Call Return Hints amp Tips Now you are in control no missed calls or busy lines Last Call Return service 69 How to use Last Call Return service will provide the telephone Lift the receiver and press 69 or 1169 for rotary phones number of the last person who The telephone number of the last call received will be called whether the call was announced and have the option of returning the call answered or not This service If the line is busy hang up and the line will be monitored also monitors a busy line when for 30 minutes A short short long ring will let you know 1 is pressed to return the call when the line is free Once you hear the ring lift the receiver and the call will be made automatically Call Return service will monitor a line for 30 minutes During this time 5 attempts will be made to signal your line If after 30 minutes you have not responded to the signals the request will be canceled To cancel lift the receiver and press 89 or dial 1189 on rotary phones Charges still apply on cancelled Last Call Return requests made on a Pay Per Use basis Busy Call Return service 66 monitors a busy line and lets you know when the line is free Call Return service is available on a monthly subscription or as a Pay Per Use service Last Call Return and Busy Call Return services both count towards a maximum monthly Pay
3. entering 0 when prompted or to send message immediately Option 1 Private Option 2 Urgent Option 3 Corifirm Option 4 Future Delivery Pay Per Use charges apply to the sender for each recipient of a message Depending on the message destination the Pay Per Use charges are 15 within your province 40 to the rest of Canada 1 50 to the United States and 2 50 to domestic overseas locations for each recipient Your mailbox number will be revealed when sending a Universal Message Call Display See who is calling before you answer the phone Call Display service combined How to use Call Display service with a telephone equipped with a special display screen After one to two telephone rings the name and number of the caller will be displayed including calls made from non published numbers lets you see the name and h If a caller has intentionally blocked the display of their name and id ep hone number of the person number Private Number and Private Name will appear on your calling before you answer display screen When you combine Call Display and Call Answer services you have the choice of answering immediately after recognizing the caller s number or letting Call Answer service take the call for you Call Wai ting Hints amp Tips Don t miss an important call because you are on the phone With Call Waiting service How to use Call Waiting service a second call is an
4. have transmitted and displayed on all outgoing calls You must order this option as well as other permanent blocking arrangements under certain conditions through your Bell Customer Service Center at 310 BELL A Privacy Brochure designed to help you understand your personal privacy and telecommunications services is available free of charge Call Blocking service must be used to avoid the display of a non published name and number Call Screen Hints amp Tips Enjoy freedom from unwanted calls and still be available to the people you want to hear from Call Screen service lets you How to use Call Screen service redirect calls from up to 12 telephone numbers of your Lift the receiver and press 60 or dial 1160 on rotary phones Follow the voice announcement prompts You will have the choice to a Bell recording option to which lets callers know that Add a telephone number to your list you are not taking calls at Remove a telephone number from your list this time Hear your list of currently screened telephone numbers To add the number of the last person that called you Replay the voice announcement prompts Once your Call Screen service list is established alls 1 on your lis wall you can turn it on or off recorded announcement and Lift the receiver and press 60 1160 on rotary phones A voice will not be forwarded message will let you know whether your list is on or off Press 3 to turn y
5. ir in the following order 4 3 1 2 record Change your pre recorded name Enter 98 followed by your password Respond to the voice prompts in or phone number the following order 4 3 3 new name Change your password Enter 98 followed by your password Respond to thev voice e prompts ir in the following order 4 2 1 4 2 1 1 for Call Answer Message Manager subscriber new password Know who called and when aan Press 5 during playback or at message end for time date length of ind and caller S number Gf available Skip another Call Answer Press at the start of their greeting and leave your message after the tone sub iber Change your mind and change your message follow the prompts Skip to the end of your message Pressing 3 3 will bring you to the end of the message Then you c can in reply Touch Tone service is required forward erase or save it Call Answer Message Manager The ultimate messaging solution that offers greater flexibility control amp peace of mind Call Answer Message Exclusive to Call Answer Message Manager Time Saver Features Manager offers all the Follow these steps to use or set up these exclusive features convenient features of Screen messages while they are being left After the short ring pick up the receiver and listen Intercept the message and speak to the caller by pressing the switchhook Link or flash button or hang up and let the service re
6. or by dialing 1149 rotary phones Call Forwarding Have your calls follow you wherever you go With this service you can forward your calls to any number you choose including cellular or pager numbers How to use Call Forwarding service Lift the receiver and press 72 or dial 1172 on rotary phones Listen for three beeps followed by dial tone Dial the phone number to which your calls are to be forwarded If the person answers keep the line open for at least 5 seconds to establish service If the number is busy or does not answer hang up Lift the receiver and press 72 or dial 1172 on rotary phones Dial the number to which your calls are to be forwarded listen for two beeps and hang up To cancel Call Forwarding services Lift the receiver and press 73 or dial 1173 on rotary phones Listen for two beeps and hang up Call Forwarding service can only be turned on from your regular telephone line Ident A Call service numbers may only be forwarded to your regular telephone line Call Trace For those serious obscene or harassing calls This service makes it possible to have Bell record the telephone number of a harassing obscene or threatening call Call Trace service should be used in serious situations only If you use this service you should be prepared to contact the police and have the caller charged Bell Canada will only release the traced num ber with proper le
7. B 9 bell Smart Touch services Puts you in control lt j x If you currently subscribe to Bell SmartTouch services and require assistance please call toll free 1 800 461 2921 in Ontario or 1 800 361 9844 in Qu bec or visit our web site at www bell ca To subscribe to Bell SmartTouch services please call 310 BELL or visit our web site at www bell ca Table of Contents Simple Connections Bundles 0 00008 4 Call Privacy a i cesses SLE eee sae eR eee Red 6 Call AnsWeE 1iiisbetenecher e REI RORIS Yee eoe een 8 Call Answer Message Manager 005 10 Universal Messaging esses 12 Call Display esed hr RI ELE RED EPOR a see 13 Call Waiting 22er mme emm mme 14 Visual Call Waiting 0 eee ee 16 Call Ret ktr isse pe c RR REN e kitane ERES EC ULREPE E 18 Three Way Calling 22st Eee RE ERR RR aan 20 Ident A Call eseses esa re eh mee he eem e RR ee ees 21 Call Forwarding cda seite ERR RRREtRRERR d porns 22 Call Itace 6c e RR RRERHPO S RR EPOR ERES ERE dd deo 23 Call Blocking 22h RR ee E P ERRIE ERR soa 24 Call SCEGGP i Lose n per or PER EIER SA ed 25 Bell Simple Connections bundles The personal communications solution that puts everything under one roof and you in control enjoy great savings at the same time So get more and pay less Your life is busy enough without having to spend
8. Per Use charge How to use Busy Call Return Service f you receive a voice message Let Bell notify you if this line becomes free in the next 30 minutes Press or dial 11 on rotary phones Hang up and the line will be monitored for 30 minutes A short short long ring will let you know when the line is free Once you hear the ring lift the receiver and the call will be made automatically To cancel lift the receiver and press 86 or dial 1186 on rotary phones Charges still apply on cancelled Busy Call Return requests made on a Pay Per Use basis Or If the line is busy and there is no voice message hang up Lift the receiver and press 66 or dial 1166 on rotary phones The line will be monitored for 30 minutes A short short long ring will let you know when the line is free Once you hear the ring lift the receiver and the call will be made automatically When using Call Return Pay Per Use service a charge of 95 is applied to your monthly bill for each use The maximum monthly Pay Per Use charge is 8 00 Three Way Calling Talk to two people in two different locations at the same time Three Way Calling service lets you arrange special events chat with friends or family Talk with two people in two different locations across town or across the country at the same time or consult privately with one party while the other holds Hints amp Tips How to use Three Way Calling service Wh
9. cord the message Retrieve messages from anywhere And save time or possibly a long distance charge by determining with the number of rings when there are new messages Before leaving home enter 97 and hang up after 2 beeps to turn the feature on When you call to check for new messages 1 If Call Answer Message Manager service kicks in after 2 rings you have new messages When you hear your Call Answer as well as time saving features such as screen a message while it s being left additional mailboxes Pager Notification amp Free Universal Messaging within your home ee OY ince to hel bett eiie Cae dd i fa d 2 If you have no new messages it kicks in after the fourth ring Hang up before connecting to avoid long distance OIO EE POUT IESS ARIE Ons charges and or pay phone charges To turn this feature off upon return Enter 97 Hang up after 4 beeps Pager Notification option To program or change the message notification schedule Enter 98 password then 4 4 Next follow the instructions for entering your pager number notification schedule and other preferences Ensure you press 1 1 when prompted to turn on Outcall Notification Call Answer Message Manager service Screen messages while they are being left Includes Pager Notification amp Extension Mailboxes Save time and possibly long distance charges when checking for messages when away form home Free unlimited Universal Messaging within your home provi
10. ercept calls that are displayed as unknown name or private name therefore these calls will ring through For more information call 1 800 461 2921 in Ontario or 1 800 361 9844 in Qu bec or visit www bell ca callprivacy Call Answer Hints amp Tips Takes a message even when you are on the line Call Answer service How to set up Call Answer service for the first time automatically takes message 1 From home dial 98 or the access code provided by the Bell when you are on the line representative when you subscribed to the service Your mail One touch to speed through box number is always your telephone number messages or access your mes 2 Enter your temporary password which is the same as your sages from anywhere with a telephone number Touch Tone phone 3 Enter a new password It can be any combination of 4 to 15 digits not beginning with O 4 Record your name or telephone number as a personal identification 5 Record a greeting that callers will hear when Call Answer service picks up If you prefer you may use the system s prerecorded greeting 6 Press the key to exit Your Call Answer voice mail is now ready to automatically answer your calls Customize your Service Change number of rings Enter 94 After 3 beeps enter the number of times you want the phone to ring before taking messages 0 to 9 Change your personal greeting Enter 98 followed by your password Respond to thev voice e prompts
11. gal authoriza tion ONLY TO THE POLICE you will not be advised of the caller s number Available where facilities exist There is a charge of 5 00 for each successful use of Call Trace service up to a maximum of 10 00 per month per line The charge applies whether or not the traced number is requested by the police Using Call Trace service does not guarantee that the Police will accept your case or follow up on a Call Trace request How to use Call Trace service Hang up after receiving the threatening or harassing call Lift the receiver and press 57 or dial 1157 on rotary phones A voice announcement will tell you whether the call was traced successfully Hang up Call Blocking Protect your privacy when the need arises Call Blocking service lets you stop or block your name and telephone number from being seen by the person you are calling Per Call Blocking service is on most customer lines and is free of charge Lift the receiver and press 67 or dial 1167 on rotary phones Listen for 3 beeps Dial the number you are calling The person you are calling will see a display such as Private Name Private Number OR You can ask the telephone operator to place an Operator Handled Call Your name and number will not be transmitted or displayed there is a charge per call OR f you have more than one telephone number Number Replacement service provides the choice of which number to
12. hours organizing all your communications needs That s why we offer Simple Connections bundles Privacy bundle Display bundle The bundle includes Call Display Call Waiting or Visual Call Waiting Call Return Three Way Calling Call Forwarding services Flexibility bundle WireCare Protecti inside wire repair or PhoneCare Protection against unexpected telephone set repair expenses Counts as two services Call Display and Call Waiting Call Privacy Identify incoming calls and take even greater control over your privacy and time Bell Call Privacy service works with Bell Call Display service to give you more control and peace of mind by identifying incoming calls to your home and screening unwanted callers With Call Privacy service once a call has been intercepted and the caller has identified themselves you simply have to look at your telephone display screen to decide whether you would like to take the call and be imme diately connected to the caller The caller will be asked to identify themselves by either pressing the star key to enter a 10 digit number or releasing their number by pressing the pound key A number must be entered or released before their call will ring through To allow Private numbers that call you frequently such as calls from cellular phones to get through to you automatically you can add these numbers to your Selective Acceptance List The se
13. ile on a call or after placing the first call put the party on hold briefly by pressing the Link or Flash button Listen for three short beeps followed by regular dial tone Press 71 Dial the number of the second party you wish to call When the third person answers you can either briefly press the Link or Flash button to connect all three parties immediately or consult privately and press the Link or Flash button when finished to return to the original call If the number of the third party is busy or does not answer on a Pay Per Use basis ge apply or if you dial the wrong number press the Link or Flash when calls are answered in person or button twice to return to the original call by answering devices 95 per use up to a monthly maximum of 8 00 Ident A Call No more answering calls that aren t for you With Ident A Call service you can have up to two additional telephone numbers on your regular telephone line each with is own distinctive ring Calls for your kids roommates or home office have their own telephone number and ringing patterns so you know who the call is for before you even answer the phone Hints amp Tips f you subscribe to a second Ident A Call number and you use a ring detection unit the special ring for incoming long distance calls may be treated as an incoming Ident A Call call and forward it accordingly To avoid this the Long Distance Signal can be turned off by pressing 49
14. ing a payphone you can avoid paying charges each time you access a different mailbox After listening to the message in a mailbox press to return to the main menu press 5 Press enter the mailbox number and your password Please refer to your Call Answer Call Answer Message Manager user guide to get detailed instructions Universal Messaging Pay Per Use service Free within your province with Call Answer Message Manager service Universal Messaging feature with Call Answer Call Answer Message Manager service is the quick and easy way to send messages to anyone anytime Reply to messages when there s no time to talk or look up the phone number You can also send messages to more than one person at a time How you can Compose and send a message Reply to a message EET el uic M 7 Select a delivery option Follow these easy steps Enter 98 followed by your password Respond to the voice prompts in the following order 2 record your message then 1 10 digits of recipient s number Enter 6 after playback and record your message Press then 1 10 digits of recipient s number Enter 8 after playback and record your message Press and follow the voice prompts Enter 98 followed by your password Respond to the voice prompts in the following order 4 2 2 then create delete or correct a list At the end of each message you may select one of four delivery options by
15. l Waiting service will be turned back on automatically once you hang up To turn off long distance signals Long distance signals can interfere with the operation of your answering device or ring selector To turn off the long distance signals lift the receiver and press 49 or 1149 rotary phones and listen for one long beep The long distance signals have been turned off until you restore them To restore the long distance signals repeat the above steps Two short beeps will confirm that they have been turned back on Visual Call Waiting Hints amp Tips Now the name and number of a waiting call is displayed Visual Call Waiting service combines the benefits of Call Waiting and Call Display services in one integrated service Visual Call Waiting service also lets you know whether a call is local or long distance by unique beeps when you are on the phone and unique rings when you are not How to use Visual Call Waiting service Local calls are signaled by a short beep while long distance calls are signaled by one long and two short beeps After one to two signals the name and number of the caller will be displayed To answer the waiting call briefly press the Link or Flash button To return to the original call or to alternate between callers briefly press the Link or Flash button ine Visual Call Waiting and ervices you may want to temporarily turn off Visual Call Waiting signals to avoid interr
16. nce Store up to 50 messages Receive up to 5 minute messages and save them for 14 days Save unheard messages for 45 days Greet callers with a 45 second message Send messages to up to 10 group lists of 25 numbers Send 10 messages up to 60 days in advance some restrictions may apply To turn it off enter 98 password respond to your voice prompts in the following order 4 1 2 For example To be notified between 10 a m and 3 30 p m enter the times as follows 1000 then 1 for a m and 330 then 2 for p m To be notified 24 hours a day enter 1200 then 1 for a m and 1200 then 1 for a m Extension Mailbox Setting up an Extension Mailbox Enter 98 password 4 9 enter the extension mailbox number 1 2 or 3 The system will assign a password which you can keep or change by following the voice prompts Record the extension mailbox user name press if you are satisfied or press to re record Select the system greetings by pressing 1 or record your own greetings press 2 record your message if you are satisfied or to re record If necessary record the main mailbox greeting making sure to mention each user s name and mailbox number Press 2 to add or delete an extension mailbox If you are adding a mailbox repeat the above steps to record the password and greeting to exit To retrieve the messages in a mailbox 98 password for the desired mailbox If you retrieve your messages us
17. nounced by special beeps that indicate a call is waiting The service also lets you know whether an 2 To return to the original call or to alternate between callers incoming call is local or long briefly press the Link or Flash button distance by unique beeps when you are on the phone and unique rings when you are not 1 To answer a waiting call when you hear the beeps briefly press the Link or Flash button 3 To end the first call before answering the second hang up The phone will ring with the second call Ident A Call services you may want to temporarily turn off Call Waiting signals to avoid interruption of data transmissions To temporarily turn off Call Waiting signals before placing a call Lift the receiver and press 70 or dial 1170 rotary phones and listen for a tone confirming the signals have been turned off Place your call Your callers will now receive a busy signal during this time or be routed to Call Answer service if you subscribe to it Call Waiting service will be turned back on automatically once you hang up To temporarily turn off Call Waiting signals during a call Press the Link or Flash button briefly Press 70 or dial 1170 rotary phones and listen for two short beeps confirming the signals have been turned off You will be returned to your call Your callers will now receive a busy signal during this time or be routed to Call Answer service if you subscribe to it Cal
18. our list on or off The list must be turned on to stop unwanted callers AA t f T Available to customer who subscribe to Bell local service Rate does not include Bell local access Full details conditions and restrictions are set out in Bell Canada s WireCare PhoneCare maintenance plan user guides You may obtain a copy of the maintenance plan user guides by calling 310 Bell Bell SmartTouch services are available where technology exists You must have Call Display and Touch Tone services to subscribe to Call Privacy service Call Display consists of Call Display service and name option Numbers cannot be correctly displayed when calls are placed from phones using Call Blocking features from certain pay phones from some business lines from certain cel lular phones from some long distance connections or through the operator Refer to Call Blocking section of this guide for details Requires a display compatible telephone Available to customers who subscribe to Bell local service Rate does not include Bell local access line Feature is available where technology permits Visual Call Waiting service requires a compatible display telephone Calls cannot be returned when calls are placed from phones using Call Blocking features from certain pay phones business lines some cellular phones or long distance connections or through the operator Call Blocking options available The number may not be available in some circumstances
19. rvice also allows you to set a Friends amp Family Passcode so friends and family members who call from either Private or Unknown numbers can get through immediately without being intercepted Call Privacy service offers you flexibility by giving you the option to turn the service ON or OFF You also have the ability to screen out unwanted callers by redirecting these callers to a courteous Bell recording And if you re a Call Answer or Call Answer Message Manager service subscriber you can enjoy peace and quiet without the phone ringing by sending calls directly to your voice mailbox for a specified period of time Call Privacy service intercepts calls that appear on your telephone display as PRIVATE NUMBER or UNKNOWN NUMBER and prompts these callers to enter a number or release their number to be displayed before they can be put through to your phone To customize your Call Privacy service press 11 on your phone to turn Call Privacy service On or Off access your Selective Acceptance List set a three digit Friends amp Family Passcode set Peace amp Quiet time only available if you also subscribe to Call Answer or Call Answer Message Manager service Then listen to the voice announcements for instructions To screen out certain unwanted numbers Lift the receiver and press 60 Then listen to the voice announcements for instructions Please note Call Privacy service does not int
20. uption of data transmissions To end the first call before answering the second hang up The phone will ring with the second call To temporarily turn off Visual Call Waiting signals before placing a call Lift the receiver and press 70 or dial 1170 rotary phones and listen for a tone confirming the signals have been turned off Place your call Your callers will now receive a busy signal during this time or be routed to Call Answer service if you subscribe to it Visual Call Waiting service will be turned back on automatically once you hang up To temporarily turn off Visual Call Waiting signals during a call Press the Link or Flash button briefly Press 70 or dial 1170 rotary phones and listen for two short beeps confirming the signals have been turned off You will be returned to your call Your callers will now receive a busy signal during this time or be routed to Call Answer service if you subscribe to it Visual Call Waiting service will be turned back on automatically once you hang up To turn off long distance signals Long distance signals can be turned off if they interfere with the operation of your answering device or ring selector To turn off the long distance signals lift the receiver and press 49 or 1149 rotary phones and listen for one long beep The long distance signals have been turned off until you restore them To restore the long distance signals repeat the above steps Two short
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