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Bell Aliant PC Phone User Guide

1. When you see this message you will need to continue to log on then log off and log on again Audio problems Audio settings may need to be fine tuned depending on the type of equipment you have Echo If you use a desktop microphone and speakers as your sound input output devices your microphone often hears the sound from the speaker and the person on the far end will hear an echo This is why Bell Aliant recommends that you use a headset or handset with your PC The use of headphones without a microphone along with your desktop microphone will also work Sometimes echo occurs even when using a headset Usually a quick adjustment of the volume can fix this Try lowering the speaker volume and microphone gain 155 If you are using a sound card with a headset connected not the USB headset and the sound quality is not good ensure that you have the latest sound card driver version If the latest version does not improve the sound quality then contact the PC vendor and or sound card manufacturer for support Some sound cards have input mixing capabilities To see if your card supports this 1 Launch the Windows volume control application through Start Programs Accessories Entertainment Volume Control Your version of Windows may have a different path to the volume control Check the Start Help menu to find it 2 Select Options Properties 3 Select Adjust Volume for Recording and click OK If you have checked
2. Double click on the system tray icon to restore Bell Aliant PC Phone and bring it to the front of your desktop Right click on the system tray icon to access Bell Aliant PC Phone The globe icon willbe blue if connected When PC Phone is offline the icon in the system tray changes to red Tip When you are not using Bell Aliant PC Phone you can click the X in the upper right hand corner to minimize the window It will continue to run in the system tray and prompt you when you receive a call or instant message Making an emergency call E911 is supported in North America only Bell Alant PC Phone When you use Bell Aliant PC Phone to make an E911 call you cannot disconnect or initiate any features while on an active call The system disables the following features during a 911 call ja tester OS While Bell Aliant PC Phone is in an emergency call you cannot access the Bell Aliant PC Phone main window or any other until the client releases the active call dialog box During an E911 call the following Bell Aliant PC Phone features behave as described in the following table Do not disturb DND The DND feature blocks new calls instant messages and collaborations During the E911 call this feature transitions the Bell Aliant PC Phone into a mandatory Do Not Disturb DND mode This results in rejecting all new inbound requests Requests subject to rejection include such things as new calls instant messages
3. To use clipboard data received from the other client click Accept in the sharing window 96 The data is transferred into your Bell Aliant PC Phone application The sharing window displays when the data transfer is complete It also indicates what type of data was transferred To put the transferred data into the system clipboard click Copy Using or saving the received clipboard data To use or save the transferred clipboard data 1 Open the Windows application s in which you want to use the clipboard data 2 Use the Paste function of that application to paste the data from the system clipboard into the application Tip For most applications the keyboard shortcut command for pasting clipboard data is lt CTRL V gt and the menu command is Edit Paste 3 Edit and save your data in the Windows application Tip The data format selected for the clipboard transfer determines how the clipboard data appears when it is finally pasted into an application For example clipboard data transferred in Rich Text Format RTF and pasted into an application that understands this format Microsoft Word or Windows WordPad retains formatting even when shared through the clipboard tool 97 Advanced set up Configuring your preferences You may not be able to change some settings They may not be assigned to you or pre configured by your service provider or available for your configuration Users of Bell Aliant PC Phone without v
4. 2 Type your note in the text area provided Your note can be up to 32 characters long Select one of the State option buttons to choose the presence state for your note Click OK to save your note and change your current presence state to the new one you have just defined or click Cancel to exit without saving the new note and leaving your current present state unchanged The Bell Aliant PC Phone presence state display indicates your new presence state Managing custom presence state notes To view and manage a list of the presence state notes that you create 1 Select Login Change My Status Select the Manage Notes menu item to bring up the window You can also select Manage Notes from the presence state shortcut menu To create a new custom presence state note click Insert to bring up the New Presence State window Type your note in the text area provided Your note can be up to 32 characters long Select the presence state for your note by clicking one of the State option buttons Click OK to save your note or click Cancel to exit the New Presence State window without saving the new note To modify an existing note click the Modify button to bring up the Modify Presence State window To delete an existing note from the list select the note and click Remove To change the order of the list of notes select a note and click the Up or Down buttons Click OK to save all changes and close the Manage Notes wind
5. The following configuration allows for Medium Bandwidth video and simultaneous voice and sharing sessions 2 0 or higher GHz Pentium 4 or equivalent processor Windows XP Windows Vista Windows 7 or Windows 8 Broadband internet connection of sufficient speed 64 MB free RAM This requirement is in addition to the memory requirements of the OS and other concurrent applications 50 MB free hard disk space 800x600 16bpp 65 536 colors VGA or better video graphics card mouse full duplex sound card with speakers external or built in separate USB headset or analog headset with built in microphone With speakers connected to the PC sound card you will be able to send the ringing alerting sounds through the PC s speakers and use a USB headset for voice and audio while on a call This will enable you to be away from your desk and still be able to hear an incoming call with this combination Otherwise the alerting tones would only get played through the headset if this combination is not used or if an analog headset non USB headset that connects directly to your PC s sound card is used Best performance hardware and operating system requirements The following configuration allows for high bandwidth or custom configured video and simultaneous voice sharing and web collaboration point to multi point application sharing sessions 3 0 GHz or higher Pentium 4 or equivalent processor Windows XP Windows Vista Windows 7 or Wi
6. The following table shows the button and status information that you see in the Receiving Call Conversation window 24 Receiving Call Description Conversation window Name on the title bar The name of the calling party appears in the title bar Select the name that will appear in the window by using the following order of precedence o Ifthe calling party is defined in your personal address book then the user s nickname appears If the user has provided a display name and the user Is not in your personal address book then their display name appears If the calling party is not in your personal address book and no display name Is provided then the user s username appears Call Until the call is answered the Call button has no action Once a call is answered the Call button closes or reopens the call control pane It also initiates a call to the other party Picture If the caller provides a network calling picture ID a photo of the caller appears Answer The call is answered and voice is started Answer Video The call is answered and voice and if negotiated video is started This button is enabled if you have a Camera and the other party has a camera installed on its Bell Aliant PC Phone Decline When selected this button informs the caller that the call has been declined and the Conversation window closes You have the option of declining with or without a reason Ignore The conversation window closes You
7. knowledgeable In a video call the two clients negotiate to a common video quality that is acceptable to both so delivered image quality may vary from call to call Config button launches an advanced CODEC configuration dialog box Defaults are used based on the Codec Quality Setting selected The Format button produces another window that allows you to specify the size and internal organization of the video image The layout of the Video Format window varies from camera to camera You can modify the following controls Resolution or Image Size specifies the preferred size of the images that are transmitted during a video phone call The following sizes are supported by the client 160x120 176x144 320x240 352x288 640x480 In a video call the two clients negotiate a video size acceptable to both so video size may vary from call to call Pixel Depth and Compression or Image Color Format specifies the organization of the video data captured by the camera Bell Aliant PC Phone supports two RGB 24 and 1420 although others may work If Video Codec is unavailable under the Preferred Video Codec drop down list try to adjust this setting The Source button allows you to specify how the camera captures video Note that the layout of the Video Source window varies from camera to camera You can modify the following controls Select which camera to use if more than one Microsoft WDM camera is attached to t
8. the system administrator If you do not have video support then you cannot alter the video settings You must register before trying to alter these settings Setting up video To set up video 1 Select Settings Button Mi Video to display the Video settings window 113 Bell Aliant PC Phone User Connection Network Audio Devices Audio Sounds Video Voicemail File Exchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office Conference Bridge User Preferences User Profile Settings Provide your username e g your first initial and last name Your IP Address is displayed below IP Address 10 216 211 30 Username 70973998778 Location If the location indicated below is not correct use the Change button to bring up the location dialog and choose another location from the location list Current Location Other Change 114 2 Select the video configuration that most closely meets your needs The following table lists the video configuration settings Low bandwidth Enables video telephony over ISDN DSL Cable modem This configuration uses a small video window and produces a video bit rate around 64 kbit s for H 263 Medium bandwidth Enables video telephony in an office using a 10 100 Mbit s LAN This configuration uses a medium sized video window and produces a video bit rate around 150 kbit s to 300 kbit s High bandwidth Enables video telephon
9. your sound card Audio Properties window Click Volume from the Sound playback device to display your Volume Control window Adjust all volume settings to approximately 80 and close the window Click Advanced from the Sound playback device in the Audio Properties window The Advanced Audio Properties window appears showing your speakers setting Select the appropriate option from the Speaker Setup drop down list For example if you use a laptop without a headset for applications other than Bell Aliant PC Phone select the Laptop Stereo Speakers option Click OK to save the setting Select the Performance tab from the Advanced Audio Properties window Set the Hardware acceleration to Full and Sample rate conversion quality to Best Click OK to save the settings Click Volume from the Sound recording device in the Audio Properties window The Recording Control window appears Adjust the microphone setting to approximately 15 Click Advanced to display your Advanced Controls for Microphone window Ensure that the Microphone Boost check box is unchecked Click Close 148 21 Click OK to close the Audio Properties window 22 Click Finish to close the Audio Wizard window Configuring multiple profiles If you are a laptop user you may have different configuration needs depending on where you are located for example at work or at home Often the configuration of Bell Aliant PC Phone in one location is not c
10. Bell Aliant PC Phone displays a Contact Details window for the selected entry Tip You can initiate a call to a specific number or address shown in the Contact Details window by clicking on the highlighted field Global address book entry commands From a selected Directory entry Bell Aliant PC Phone allows you to access many commands To see what commands are available for a selected global address book entry 73 l Select the Directory entry 2 Right click on the Directory entry to display a shortcut menu of available actions 3 Select the action you wish to perform on the entry Add Contact add the contact information to the Personal Address Book Send File send a file to the user Sharing if this service is Start a sharing conversation with the user assigned to you Searching for an entry in the global address book Bell Aliant PC Phone allows you to quickly search for a contact in the global address book You can also perform this search from Outlook if the Outlook Plug in is enabled To search for a name in your global address book 74 1 Click Directory on the Bell Aliant PC Phone main GUI to bring up the Directory display pane 2 Select Global Address Book from the drop down down list in the Directory tab 3 Type the name of your contact in the Search field If the search string you enter is too broad you may receive the following message User search will return too many entries Please re
11. COM Component Object Model C20 C20 Converged Softswitch DND Do Not Disturb DSL Digital Subscriber Line 171 Frames Per Second Graphical User Interface Instant Message Internet Protocol Internet Protocol Client Manager Integrated Services Digital Network Message Waiting Indicator Local Area Network Network Address Translation Public Safety Answering Point Public Switched Telephone Network Session Initiation Protocol Secure Socket Layer Universal Resource Locator internet address Universal Serial Bus 172 Appendix B Hardware notes Topics in this section include e Compatible video cameras and headsets e Compatibility with the client application Compatible video cameras and headsets Bell Aliant PC Phone requires video cameras that capture video in RGB 24 1420 or UYU2 video format the majority of USB 1 x web cameras meet these requirements Bell Aliant makes no recommendation or statement of compatibility about which cameras and or headsets work with Bell Aliant PC Phone on an individual user s PC Issues that may influence the operation of a camera are e hardware revision of the CPU CPU chipset and motherboard e software revision of CPU chipset and motherboard device drivers e release and revision of the Windows operating system e hardware revision of the camera e software revision of the camera drivers e the presence of other user installed devices USB or otherwise which were
12. To save your call log entries on your PC 1 Select Inbox or Outbox then Save Call Logs 2 Select the folder where you wish to save the call log entries For example you can save the file on your desktop 3 Click Save The file is automatically saved as a txt file Managing your personal address book Your personal address book helps you manage track and access information about all of your key contacts You can choose how Bell Aliant PC Phone displays your contacts When you sign in your personal address book is downloaded and synchronized from the network 61 Viewing your personal address book 1 To display your personal address book click the Directory tab on the Bell Aliant PC Phone main GUI 2 Select Personal Address Book from the Directory drop down menu The Directory pane displays the entries in your personal address book Personal address book entry commands These commands are accessible by clicking the corresponding button in the Contact detail section of the Directory bar set Call Call the user using their primary contact address Call at Call the user ata specified PSTN number Send Instant Message Send an instant message to the user View Details Display detailed information about the user E dit Edit the contact information for the user or remove the user from your personal address book Delete Remove the user from your personal address book Friend Add or remove the user to your Friend
13. Other items on this menu allow you to Disable video for all subsequent calls Set video to receive only operation on all subsequent calls Reset the video configuration to its never been set up default values Setrich video capture driver for image with HD Ready support Note that when an Image Capture with HD Support driver is selected the Codec Quality Settings Preferred Video Codec and Video Format settings are automatically set and cannot be changed Interface drop down list identifies the available cameras The list will be empty if there are no HD Ready capable web cameras Other items include Reset to Defaults Video Disabled Receive only video Preferred Video Codec drop down list identifies which video CODEC is used The available selections are H 263 Codec H 263 Codec H 264 Codec MPEG4 Codec Select one of the available CODECs The list of available CODECs depends on whether you have support for these CODECs and the raw image format that your video camera supports Codec Quality Settings allow you to specify the image size and amount of detail in the transmitted video Quality settings are Low bandwidth Medium bandwidth High bandwidth Custom High and very high quality transmits the most detailed images but at the expense of CPU and network bandwidth Bell Aliant strongly discourages the use of Custom quality settings unless you are highly 119
14. Aliant PC Phone The following table shows the buttons available from the Bell Aliant PC Phone interface Modern interface Description button Clicking the Make Call button places a call to the selected contact l Clicking the Send IM button starts an IM session with the selected contact Clicking the Send email button allows you to send email to the selected contact Displays the Send File window that allows you to send one or more files to another user 13 Click this button to Start Sharing with the selected contact Bell Aliant PC Phone allows you to Send File s Share a Whiteboard Transfer Clipboard data Send Web Page s Click this button to Edit Contact detail for the selected entry Click this button to Delete the Contact The Click to access your Voice Mail button accesses the voice mail server 14 Status buttons Displays the Dialpad that allows you to dial the number for the call you wish to make Launches your system default web browser application and allows you to access the Personal Agent ora custom web server URL For more information about the custom Personal Agent link contact your next level of support Click the Show Help menu button to access the Help drop down menu with the following options o Contents Show Tip of the Day Capture Logs for Support About When active click the Presence Watcher Authorization button to grant authorization when a new watcher is requesting
15. Bell Aliant PC Phone with Converged Desktop service you can use your existing voicemail system to get your voice messages However you will not be able to take advantage of the voicemail status button on the main GUI If you host your voicemail off of the network based voicemail system the voicemail status button flashes and alerts you about your new voicemail messages Accessing the network based voicemail server depends on whether this service is assigned to you Accessing your voicemail box Before using the voicemail button to access your voicemail server configure Bell Aliant PC Phone providing the command digits for the various voicemail commands To access your voicemail box click the voicemail status button on the Bell Aliant PC Phone main window Bell Aliant PC Phone makes a call to your voicemail server A Conversation window and extended call control pane appears that 46 enables you to interact easily with the voicemail system Using voicemail functions To use the voicemail control pane functions click the command buttons on the voicemail control pane for the function you wish to perform on the voicemail system You can also access the integrated dial pad to manually enter commands for the voicemail system To access the integrated dial pad 1 Click keypad in the call control pane Bell Aliant PC Phone displays a dial pad so you can enter digits to send to the voicemail server 2 Click the digit s you want to s
16. Configuration window 6 Click OK to close the window Adding a new video camera First make sure that Bell Aliant PC Phone has permission to perform video telephony Go to Settings Button and Video If all of the controls are dimmed and non operational you may not have logged into the network use the Login menu If you have logged on to the network that is if there is a green light on your Login menu your service profile does not include video Contact your service provider or administrator If the video controls are enabled make sure that Bell Aliant PC Phone has been configured to send receive video by verifying that the Video Disabled selection is not selected If video was disabled click on another setting to set up video No CODECs video message The camera may need to be manually configured as follows 1 Go to Settings Button and Video and click Configure 2 If video does not appear in the Video Configuration window select your video camera from the Video Driver drop down list It is probably Microsoft WDM 160 3 Click Format after video appears The window that comes up varies from camera to camera but look for a control for Pixel Depth Compression or Format Choose either RGB 24 or 420 in this control and click OK 4 If RGB 24 or 1420 is not listed as a selection the camera may not be usable by Bell Aliant PC Phone However try examining other programs that came with
17. Each presence icon represents a presence state as shown in the following table Unknown No presence information is available Connected User is registered in network Connected Away User is registered in network and Connected Out to Lunch has manually set this state to Connected Be Right Back indicate that the user is currently Connected lt custom note gt unavailable 50 51 Connected Inactive User is registered in network has automatic presence and has not accessed the computer where Bell Aliant PC Phone is currently registered for a period of time Unavailable Unavailable User is registered in network and Busy Unavailable On has manually set this state to Vacation Unavailable indicate that the user may not be Offline Unavailable reachable lt custom note gt or user is not registered in network Waiting for authorization A pending state for presence watch authorization the watch request has not been approved or declined Active Available User is registered in network has automatic presence enabled and is actively using the computer where Bell Aliant PC Phone is currently registered Active On the Phone User is registered in network has automatic presence and Is actively on a call You see the yellow icon if you use the standard Bell Aliant PC Phone GUI and the green icon if you use the classic GUI You cannot manually set all of the presence states shown in the above table For example t
18. If the CSV file is not formatted correctly the following error message is displayed The files is corrupted or does not contain valid comma separated values Managing your Friends Bell Aliant PC Phone allows you to mark personal address book entries as Friends and displays the presence information for these Friends Friends can prevent you from seeing their presence information Your services determine the maximum size of your personal address book and the maximum number of entries that you can have as Friends Viewing your Friends online To see the presence information for your Friends select View Friends from the main menu or display the Personal Address Book on the Directory tab 78 Entry commands for your contacts From a selected contact that is designated as your friend Bell Aliant PC Phone allows you to access many commands To see what commands are available for a selected personal address book entry 1 Display the Personal Address Book on the Directory tab 2 Actions are performed by selecting the appropriate button on the GUI 3 Select the action you wish to perform on the entry Call Call the user using their primary contact address Send Instant Message Send an instant message to the user 79 E dit Edit the contact information for the user or remove the user from your personal address book Delete the contact information for the user Send an email to the user Send File Send a file t
19. PC Phone user with only one profile the existing profile is used The Profile Manager will not appear 3 Enter your password in the Login window Select the Remember Password check box if you do not want to enter your password every time you sign in optional step Select the Automatically Sign In check box if you want the Bell Aliant PC Phone to automatically sign in optional step Tip If you select both options Remember password and Sign me in automatically then you will not be prompted with the Login window again 4 Click the Login button Your service provider or system administrator restricts the number of concurrent logons that you can have using Bell Aliant PC Phone the IP Phone or Bell Aliant PC Phone with IP Phone Service If you are logged on to 10 other devices you can log off from the other device and try logging on again Otherwise contact your system administrator if you receive an error message stating that you have exceeded your logon limit Select your Location Tip The physical location you choose becomes your default location whenever you log on to Bell Aliant PC Phone until you decide to change it again Aliant PC Phone otherwise some services such as emergency and conferencing services may not work properly For example the location you choose determines where you are during an emergency If you choose Other as your default location and you have to make an emergency call the emergency c
20. Phone When you access Bell Aliant PC Phone the following Security Alert dialog boxes can appear depending on your configuration When the dialog box appears you must perform the following steps 1 Click Yes Another Security Alert dialog box appears 2 Click Yes You now have access to the client Bell Aliant PC Phone will not connect If your Bell Aliant PC Phone will not connect try the following general troubleshooting steps e If you are using a VPN client make sure that it is up and running e Make sure that you have the right IP address e Make sure that your network connection is up and running 154 e Verify that you have entered the correct username domain name and password e If you have changed your Internet security or advanced settings in Windows reset to your default values If you continue to experience problems contact your system administrator Reinstallation For a number of reasons Bell Aliant PC Phone may occasionally get corrupted If this occurs you will need to uninstall and reinstall Bell Aliant PC Phone Your preferences call log entries profiles and IM history logs will survive the reinstallation Abnormal exit There may be times when you have an abnormal exit from Bell Aliant PC Phone Upon your next logon a dialog window will appear with the message Bell Aliant PC Phone did not exit properly from a previous run and exiting properly is important to your network services
21. Settings Button B and the IP Phone list item 2 Check the Use the IP telephone for voice instead of PC to indicate that you want the IP Phone to provide voice while the PC provides advanced IP and multimedia services 3 Enter the port number for the IP Phone Tip Bell Aliant PC Phone automatically detects and fills in the MAC address field with information it obtains from the first IP Phone that attempts to contact it on the port specified in Step 3 The MAC address has 12 digits and is on the sticker on the back of the set 4 Check the Bell Aliant PC Phone routes voice to from IP Phone for private IP addresses box If you can set S1 and or S2 of the IP Phone to the IP Address of an IPCM server and it can operate in a standalone mode then do not check this box Although this will work it is not desirable since you create an additional network hop for the voice to go through your PC and not directly from the IP Phone This is also not desirable since the voice from the set would also have to unnecessarily contend with data and application processes and system resources CPU and Memory being used on the PC 5 Click OK Bell Allant PC Phone services retrieval or download problems When you log on to your Bell Aliant PC Phone you may sometimes fail to retrieve the services Follow the procedures in this section for services retrieval or download problems For more information go to Microsoft Help and Support web site http suppo
22. all native windowing functionalities Cannot send a copied file using Send Clipboard Use the File Transfer function to send files Cannot paste from my clipboard into my whiteboard Bell Aliant PC Phone does not support copying from or pasting to the whiteboard Web Co browsing does not work Bell Aliant recommends Internet Explorer version 6 0 and above or Firefox version 2 0 and above Video problems Video cameras and video settings may require fine tuning to optimize the quality of the transmission Blurry video Most video cameras have a focus ring to adjust the image In a call where you are transmitting video click the video preview check box or select the 1x button to see your transmitted image Turn the focus ring it usually encircles the lens until the image is sharper Poor color contrast brightness Most video cameras allow the user to tune these settings Terminate any active 159 video call then do the following 1 Go to Settings Button Ea and Video and click Configure 2 If video does not appear in the Video Configuration window select your video camera from the Video Driver drop down list It is probably Microsoft WDM 3 Click Source after video appears This usually produces a multi tab window that has controls to tune video color and brightness Operate the controls until you are satisfied with the image 4 Click OK to close the camera controls 5 Click OK to close the Video
23. and preferences Lights up when an IP Phone is actively being controlled by Bell Aliant PC Phone Converged Mode Indicator The Status Bar displays your presence status and allows you to set Status as well as create and manage new Status notes 16 Main tabs on the Bell Aliant PC Phone interface The Bell Aliant PC Phone interface provides three tabs to access the following features Import Contacts 33s Edit Groups The Directory tab shows your personal address book and the global address book It also allows you to search fora contact from both address books The Add a contact button from the Directory tab enables you to add a new contact to your directory The Import Contacts button from the Directory tab allows you to import contacts from Microsoft Outlook The Edit Groups button from the Directory tab enables you to o adda new group o change the name of existing groups o delete an existing Group name The History tab contains the o Inbox button that shows you a list of all your incoming calls o Outbox button thatshows you a list of all your outgoing calls Clicking the Unmark All Missed Call Entries button clears the state of all missed calls and marks them as received Clicking the Save Call Logs button prompts for a file name and location to Store call logs 17 System tray icon When you start Bell Aliant PC Phone an icon appears in the system tray E j 3 E p ail rot
24. and received on all calls to other video enabled clients 115 Disabling video transmission To disable video transmission from your camera equipped PC 1l Select Settings Button Video to display the Video settings window 2 Select the Do not send or receive video on my calls option to completely disable all video incoming and outgoing OR Select the Restrict video to receive only operation check box to allow other video enabled clients to send you video while your Bell Aliant PC Phone does not 3 Click OK to save your changes or Cancel to exit without saving Tip Re enable video by selecting one of the pre defined video configuration settings or the custom video configuration setting If video has been enabled for all calls either bi directional or receive only video can be wholly disabled by selecting the Do not send or receive video on my calls setting Custom video configuration Use custom video configuration with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over 1 Mbit s and erodes network and PC performance Bell Aliant encourages you to use one of the pre defined video configurations for everyday use To customize your video configuration l Select the Settings button Video to display the Video settings window 116 Bell Aliant PC Phone User Connection Network Audio Devices Audio Sounds V
25. application and displays the received page Bell Aliant PC Phone also displays a dialog box where you can choose whether Bell Aliant PC Phone automatically displays future received web pushes from the far end 87 2 Click OK to have Bell Aliant PC Phone automatically display future received web pushes from this remote party Tip Bell Aliant recommends that you allow Bell Aliant PC Phone to automatically view received web pages especially if the remote party is using Bell Aliant PC Phone s co browsing feature This way you won t have to click Open for every web page you receive Co browsing web pages During a web push if Bell Aliant PC Phone is able to communicate with a compatible running web browser application you have the option to set Bell Aliant PC Phone to automatically push any subsequent web pages you view to the remote computer Tip Co browsing is not available when using Bell Aliant PC Phone with Converged Desktop service or when pushing a web page to a user not on an active call To use Co browsing you must have a compatible browser application running Bell Aliant recommends Internet Explorer version 6 0 and above or Firefox version 2 0 and above To activate co browsing when pushing a web page 1 Select the Enable auto web push check box from the Confirm Web Push window Bell Aliant PC Phone automatically sends all subsequent pages you view to the other computer 88 While co browsing auto web push
26. authorization to view your presence When active click the Assistant Console button to open the Assistant Console If available it allows one or more assistants to monitor transfer or route incoming and outgoing calls for the Assisted user from the Assistant Console Access to Assistant Console depends on whether this service is assigned to you The Disconnect button toggles the client connection to the network Lights up red when you are not connected to the network Lights up green when you are connected to the network Clicking the More button accesses Software Update to check for new software releases and the Status of any updates that have been installed Preferences to allow you to adjust the Bell Aliant PC Phone settings to suit your need Exit which exits Bell Aliant PC Phone The status buttons display important information and provide quick access to the features of Bell Aliant PC Phone 15 The following table shows the status buttons displayed on the Bell Aliant PC Phone interface interface Description indicator View call logs Indicates if you have any missed calls that have not been acknowledged Parked calls indicator Displays any parked calls Flashes if you have any parked calls Calls the voicemail server defined in preferences Flashes when you have new messages Call Pickup Indicator Indicates that there is an active call available for pickup Displays your IP Phone connection state
27. book 2 Click the Send IM button to initiate the IM session with the contact Tip You can also send an instant message by selecting an entry from the History tab or by clicking the Send IM button from any conversation window if the button is active for that conversation Replying to an instant message When you receive an instant message it appears in an IM conversation window from the sender To reply to the instant message 1 Type your message in the instant message control pane If you want format the text by using the font button 2 Press Enteron your keyboard or click SEND in the instant messaging control pane Your message appears in an IM Conversation window of the person who sent the instant message Tip You cannot chat with multiple contacts simultaneously from an external IM community For example if you are exchanging instant messages with your Yahoo contact then you cannot exchange instant messages with your AOL contact Sending an instant message during a Call To send an instant message during an active conversation 42 1 Select the Instant Message button on the Conversation window for the call you are on then the Conversation window expands to include the instant message control panel 2 Type your message in the instant message control pane If you want format the text by using the font button 3 Press Enteron your keyboard or click SEND in the instant messaging control pane Querying the pre
28. both users A and B are members of the same Call Pick Up group and user A has an active subscription for call pickup on this particular group e Directed Call Pick up allows a Bell Aliant PC Phone user to view the calls ringing for all members of group using the group ID the feature also gives the opportunity to the user to pickup one these calls e Targeted Call Pick up allows a Bell Aliant PC Phone user enabled with targeted call pick up service to view a list of calls ringing on another user s Bell Aliant PC Phone It also gives the opportunity to pickup one of those calls Retrieving a call from a group notification In order to be notified of incoming calls on a group the Bell Aliant PC Phone users must have the Call Pickup service assigned to them They must also be members of that group and have an active call pickup subscription for that group When an incoming group call is received the Bell Aliant PC Phone displays it in the Call Pickup List The Bell Aliant PC Phone user can see all the group calls waiting to be picked up and they can select one of the calls and pick it up All the user s personal calls will take higher priority over the call pickup calls The personal calls will be sorted with the oldest first and afterwards the call pickup calls sorted with the oldest first 31 To retrieve a call from a group notification l Select the Pick Up Call button 2 Ifthe list of calls contains more than one call y
29. can configure whether the caller is informed that the call has been ignored using Tools Preferences Miscellaneous Redirect A Redirect Call window appears and you can select or enter an address where the call will be redirected After selecting or manually entering a redirect address the Conversation window closes 25 Receiving Call Conversation window Reply w IM if IM is enabled Instant Message Send File Share if enabled Description When selected the Conversation window expands to show the instant messaging control pane where you can enter a message to send to the caller The incoming call is not affected and can still be handled through one of the other Conversation window call handling buttons The Conversation window expands to show the instant messaging control pane where you can enter a message to send to the caller The incoming call is not affected and can still be handled through one of the other Conversation window call handling buttons You can select the Send File button under the Call List area The Conversation window expands to show the Share control pane From there you can access Bell Aliant PC Phone sharing tools o Send File to send files to the other user Share Whiteboard to share a common whiteboard with the other user Transfer Clipboard to send the contents of your system clipboard to the other user Send Web Page to send web pages for viewing on the other user s syste
30. for the service then you will have only the default or minimal functionality for this service concept where the service package is a collection of services and the Tip The concept of service profiles is similar to the service package service data for each of these services The GUI as documented in this guide may or may not be fully present based upon the services and service profiles assigned for you For example your company may not support PC video cameras and therefore these settings would not be available for you to change In addition to video the service and service profile defines how many Friends you can have how many callers you can join in an audio conference and whether you have voice mail enabled If you have access to the Personal Agent you can view the features and options available to you through Preferences Services Service package 168 Friends Within your address book you can designate entries as Friends People that you contact frequently are good candidates as Friends If you have marked an address book entry as a Friend then you can see the online presence status for that entry Just click the Friends Online button to see your Friends and their online presence Status The ability to see another user s presence information depends on whether this service is assigned to you If you do not have presence support then you cannot mark any address book entries as Friends Consequently you will not see any
31. is active the Send Web Page button flashes in the sharing control pane for the Conversation window While co browsing keep in mind that when you click on a new web site another URL the user on the remote PC is also able to see this web site the new URL However if you select a link and go to another page on the same URL the user on the remote PC does not see the updated page If Bell Aliant PC Phone receives a web page while auto web push is active it deactivates auto web pushing This prevents two Bell Aliant PC Phone systems from getting into a web pushing loop with each other Transferring files Bell Aliant PC Phone lets you send and receive files to and from another user s Bell Aliant PC Phone Once a conversation has been successfully started two users can exchange files using the Send File sharing tool Sending files To send a file l Select the Send File from the sharing control pane Bell Aliant PC Phone displays a file selection dialog window where you can select a file to send to the remote computer 89 2 Using the file dialog select a file and click Open to initiate the file transfer Tip You can also send a file through the drag and drop method Click the file you wish to transfer on your desktop Drag the file and drop it in the Conversation window or an Instant message window This automatically initiates a file transfer Bell Aliant PC Phone contacts the remote party and waits for the file send
32. main menu To change your presence state using the Bell Aliant PC Phone main menu 1 Select Login Change My Status 2 Select the desired presence state from the Change My Status submenu If you selected one of the Unavailable states the Unavailable Setting window appears 3 Click OK to change your presence to the selected Unavailable state or click Cancel to stop the presence change operation leaving your current presence state unchanged Bell Aliant PC Phone presence state status display indicates your new presence state Changing presence state from the presence shortcut menu The procedure to change your presence state using the presence state shortcut menu is identical to changing it from the Bell Aliant PC Phone main menu The only difference is in accessing the presence state menu To initiate a presence change using the presence state status display shortcut menu left click or right click on the presence state status display and select the desired presence state from the shortcut menu Creating custom presence state notes Bell Aliant PC Phone allows you to add a presence note associated with either the Connected or Unavailable presence states Other users will see your note next to your presence state To create a custom presence state note 1 Select Login Change My Status Select the New Note menu item to bring up the New Presence State window You can also select New Note from the presence state shortcut menu 56
33. or by clicking the location on the main GUI L Don t show me this message again 6 Check Don t show me this message again to prevent this warning box from appearing when you log on to Bell Aliant PC Phone 7 Click OK Setting your connection speed The Connection preferences allow you to select the connection speed to the Internet 101 Tip This option is only available if your Bell Aliant PC Phone is enabled for voice To set your connection speed 1 Select Settings Ea button Connection to display the connection speed window Bell Aliant PC Phone User Preferences Connection Speed Connection Network Choose the option that best matches how you connect to the Internet Audio Devices Audio Low Speed Dialup ISON VPN or Cable DSL with less Sounds than 128 kbps uplink Video a Medium Speed Cable DSL with greater than 128 Voicemail kbps uplink Pen ENRE High Speed LAN or Cable DSL with at least 384 kbps Presence 7 uplink Instant Messaging Display Calls System Miscellaneous User Interface MS Office Conference Bridge 102 2 Select the Connection Speed of your computer s connection to the network low speed Dialup ISDN VPN or Cable DSL with less than 128 kbit s uplink medium speed Cable DSL with greater than 128 kbit s uplink high speed LAN or Cable DSL with at least 384 kbit s uplink Bell Aliant PC Phone selects the appropriate voice and video se
34. presence information available in Bell Aliant PC Phone Address book Your personal address book is a list of personally selected user contacts with a finite length Opening the address book will show all your contacts that you can search or filter by entering search parameters You can save your addresses for quick call access as well as organize address book entries into groups The address book is synchronized across all your network access devices If you make a change to the personal address book the change automatically appears on your other network access devices for example your IP Phone Global address book The global address book is a list of all existing users in the domain This list in your domain is maintained by your service provider or system administrator Using Bell Aliant PC Phone you can search on a user s Username UserID Name First name Last name or Phone number No information is displayed until a search parameter is entered You can initiate a call by double clicking or selecting an entry and clicking the Make Call button in the global address book 169 Ad hoc presence subscription allows users to check presence status of people who are not in their Friends list In the case of contacts that are defined as Friends no ad hoc presence subscriptions are required since the user 1s already subscribed to their friends presence For GAB and non friend PAB contacts an ad hoc subscription is created for the
35. previously installed on the user s PC Other devices may cause issues whether they are still present or not e the installation of other software packages on the user s PC 173 Compatibility with the client application Ensuring compatibility of the camera with Bell Aliant PC Phone is critical Compatibility is usually indicated by successfully installing the camera seeing the camera recognized by the client application and proper behavior of the Bell Aliant PC Phone during and after several video telephony phone calls The following guidelines are recommended Evaluate the camera in person before purchasing If multiple computers with different versions of the Windows operating system are going to be used with the camera evaluate the camera on all operating systems before purchasing If multiple computers with different hardware configurations are going to be used with the camera evaluate the camera on all hardware configurations before purchasing Before installing a camera on a computer always visit the camera vendor s web site for updated camera drivers and use the updated drivers if available 174 175
36. request to be accepted or reyected While waiting for remote party acceptance the file transfer appears in the pending state Tip Before the far end has accepted or rejected your file send request you can cancel the file send action Click Stop to cancel the file send If the remote party accepts the file transfer the file is sent and the sharing window indicates that the file has been sent successfully If the remote party rejects the file transfer the file is not sent and the sharing window indicates that the file transfer has failed 90 Receiving files When the remote party requests a file transfer to you Bell Aliant PC Phone displays the file transfer request in the pending state To accept the file click Accept in the sharing window The file transfers to your computer The sharing window displays the Accepted message when the file transfer is complete Tip You do not receive the Accept option in the sharing window if you have configured the user sending the file as a Trusted User To reject the file click Reject in the sharing window The sharing window displays the Failed message indicating the file transfer has not been transferred Accessing received files After a file has been successfully received you can open an Internet Explorer window to access the transferred file Bell Aliant PC Phone provides quick access to the received file To locate the file click Open in the sharing control pane Bell Alia
37. selected and no camera is available on this computer video from other users will be Audio displayed Sounds Video Audio Devices Do not send or receive video on my calls Voicemail Low bandwidth ISDN Cable Modem or DSL 192 Kbps File Exchange Presence Medium bandwidth High Speed LAN 512 Kbps Instant Messaging Display High bandwidth High Speed LAN 768 Kbps Calls System Very High bandwidth HD Ready Video LAN 4 Mbps Miscellaneous User Interface F Custom setting Configure MS Office Conference Bridge Automatically attempt video transmission on all calls Restrict video to receive only operation 2 Select H 264 Codec from the Preferred Video Codec drop down list 127 If your video camera does not support a video capture format that is usable by the H 264 CODEC then the H 264 CODEC does not appear as a choice 3 Select one of the Codec Quality Settings or click Config Using a custom video configuration must be done with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over 1 Mbit s and erodes network and PC performance Bell Aliant encourages you to use one of the pre defined video configurations for everyday use 4 Use the guidelines in the table to adjust the custom video configuration H 264 custom video Description configuration Output video bitstream This specifies the maximum bitrat
38. selecting Call lt contact gt from the shortcut menu the preferred contact field is dialed By default the preferred method of contact is the contact s SIP address Other possible values are Home Phone Business Phone Mobile Pager and Fax Tip If you do not specify a SIP address Bell Aliant PC Phone generates one using the preferred contact field that you specify For 4 example if the preferred contact is Home Phone with number 555 5555 a SIP address like 5555555 domain com is generated Bell Aliant does not guarantee that the SIP address generated will be valid and usable for example for making calls or marking as friend If you create a contact without specifying a SIP address an attempt to call that contact at the preferred number will be made If you want to place this entry in a directory group select the Group drop down list If you want to receive presence information about this user select the friend check box If the presence service is not assigned to you then you cannot access this check box 64 65 6 If you wish to accept files and other sharing actions with this contact without getting the Accept option select the Trusted user check box This check box is visible only if Client Collaboration service is enabled for this contact 7 Click Save to save your changes or Cancel to exit without saving Selecting ring tones for contacts You can select a ring tone for a contact in you
39. the camera in order to enable Video For Windows with this camera Also check with the camera vendor s web site to obtain the most recent drivers 5 Press OK to close the Video Configuration window Camera switches to receive only Bell Aliant PC Phone switches to receive only video if it starts up and cannot locate a previously found camera To transmit video again go to Settings Button Blue screen error and Video disable video then select your video configuration again This is caused either by multiple cameras video capture devices corrupting each other s installations or by buggy device drivers Try to uninstall unneeded video devices go to the vendor s web site and ensure that you are running the latest drivers for the video device If you are unsure of how to troubleshoot device installation conflicts seek knowledgeable assistance IP Phone configuration problems When using an IP Phone the configuration may require an extra step IP Phone Service controlling an IP Phone with voice path problems When Bell Aliant PC Phone controls an IP Phone the configuration 1s called a Bell Aliant PC Phone with IP Phone Service If you are a home based user with Bell Aliant PC Phone with IP Phone Service settings or a user connected to your company s network if no IPCM server is available and you experience problems with voice path in only one or both directions then set up your IP Phone settings as follows 161 l Select
40. want to end Sending web pages Bell Aliant PC Phone lets you push send web pages for display on another user s screen It also enables you to view web pages pushed from another user Pushing a web page to another party on an active call To push the active web page on your browser to another party on an active call 1 Make or answer a call Share and then click Send Web Page from the expanded Conversation window for the call 2 Enter a URL and click OK to push the web page to the other computer 86 Pushing a web page to another party not on an active call To push the active web page on your browser to another party not on an active call 1 Select an entry from the Directory or History tab Click the Start Sharing button from the main GUI 2 Click the Send Web Page option 3 If Bell Aliant PC Phone was able to communicate with a compatible running web browser application a Confirm Web Push window appears with the current web page URL already entered for you Click Yes to push the web page to the other computer 4 If Bell Aliant PC Phone was unable to communicate with a compatible running web browser application an empty Web Push window opens Enter a URL and click OK to push the page to the other computer Receiving web pages When you receive a web page the Conversation window expands showing the sharing control pane 1 Click Open to view a received web page Bell Aliant PC Phone opens your default web browser
41. you add a contact to the address book as a Friend the contact is added to your Outlook contact list with the Keep a copy of this contact in the Communicator Address Book and This contact is a friend checkboxes selected in the Outlook contact form If you add a contact to the address book as Trusted the contact is added to your Outlook contact list with the Keep a copy of this contact in the Communicator Address Book and Trusted user checkboxes selected in the Outlook contact form If you delete a contact from your address book the Keep a copy of this contact in the Communicator Address Book Friend and Trusted User checkboxes are automatically deselected but the contact remains on you Outlook contact list 82 Sharing You must have the sharing services assigned to you to be able to send files share a whiteboard transfer the contents of your clipboard and send web pages to a remote user If some or all of the client collaboration services described in this section are not assigned to you then you will not be able to use the various sharing features As a result the following icons may not be present in the GUI e Share e Send File e Share Whiteboard e Transfer Clipboard e Send Web Page 83 Understanding sharing Bell Aliant PC Phone enables two users to team together in a multimedia sharing conversation and enables one PC to support multiple peer to peer sharing conversations simultaneously The table shows the sharing t
42. you enable or disable Smart Tags and enable or disable the Outlook Plug in Enabling or disabling Smart Tags Smart Tags are a technology offered by Microsoft that allows you to use Bell Aliant PC Phone functions such as making a call or sending an instant message from within a Microsoft Office Application such as Word Excel PowerPoint and Outlook Smart Tags work by recognizing and highlighting certain types of data such as a person s name or telephone number in a Microsoft application When you select the Smart Tag enabled data a menu of Bell Aliant PC Phone actions appears To enable the Smart Tag feature in Bell Aliant PC Phone 1 Select Settings Button H MS Office 2 Select the Enable Bell Aliant PC Phone Smart Tags if you want to use Smart Tags with Bell Aliant PC Phone 3 Click OK to save your changes or Cancel to exit without saving If the Bell Aliant PC Phone Smart Tags option changes while an MS Office application is running the change will not take effect in that application until the application restarts You can also enable or disable Bell Aliant PC Phone Smart tags in most MS Office applications from the AutoCorrect options located on the standard Tools menu To disable Bell Aliant PC Phone smart tags uncheck all Bell Aliant PC Phone Contacts entries from the smart tags list 146 For more information about using smart tags refer to the Microsoft Smart tags documentation Setting up or changing the Confer
43. 263 Codec from the Preferred Video Codec drop down list If your video camera does not support a video capture format that is usable by the H 263 CODEC then the H 263 CODEC does not appear as a choice 121 3 Select one of the Codec Quality Settings or click Config Use custom video configuration with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over Mbit s and erodes network and PC performance Bell Aliant encourages you to use one of the pre defined video configurations for everyday use 4 Use the guidelines in the table to adjust the custom video configuration H 263 custom video configuration Description Output video bitstream rate This specifies the maximum bitrate that the encoder transmits not including header information Drag the Slider or enter a value in the text box above it Key frame interval This value allows you to change the interval of sending keyframes which could reduce the bandwidth requirement at the cost of quality The default value is 8 medium high and very high quality settings and you can specify values between 1 and 300 Video fluidity This value allows you to improve the frame rate of the video at the cost of quality A lower value for Video Fluidity will produce more choppy video motion with a higher image quality for each frame of video The default value is 100 all quality settings Ad
44. AutoComplete The AutoComplete Settings window appears In the Clear AutoComplete history area click Clear Forms and click OK Click Clear Passwords and click OK Click OK on the Content tab on the Internet Properties window Turning off the pop up blocker 1 2 3 4 Click the Privacy tab on the Internet Properties window In the Pop Up Blocker area uncheck the Block pop ups check box Click Apply Click OK Looking for third party firewall or antivirus programs Make sure that any third party firewall or antivirus programs that are installed on your computer are configured correctly and are not preventing you from connecting to web sites For more information see the product documentation or contact the program vendor If you are unable to retrieve or download services after performing the procedures listed in this section contact your next level of support Start up or configuration problems If you have start up or configuration problems you can do the following Exit your browser File Exit and restart e If you are using Internet Explorer IE verify it is correctly configured e Check that you have the minimum hardware and operating system requirements If you continue to have any start up or configuration problems contact your system administrator or service provider 166 Appendix A Terms you should know This section defines the terms and acronyms used in this guide Terms Bell Aliant PC Ph
45. Bell Aliant Unified Communications Bell Aliant PC Phone User Guide Release 10 3 Table of Contents NSO paces snes cect Ainasiaes cies N a assccie aad otic sacisens vais desea sae sae alee ave ease ee eal 4 COU ble OC rac acca cenciacsuneteensetosene aT E E A sarees 7 Mu kimedia COMMUNICATE ON sessin A As 22 POS CIVIC siainen a A a E ueavneaeoieneaaas 50 SHANE A a E E A 81 Advanced set UD araa O T A A EEA 96 THOU SSMOOUINS ariana a A A seas ee naan 151 Appendix A Terms you should KNOW ccscssccssssncrscessstcessscssesssssconssssenscescossensessosnsensossensessseneeesesones 165 Appendix B HardWare Noles jccxxcc5 ss 5 esos 2G ra stored gate povihec neces NAE deat odes 171 Welcome The Bell Aliant PC Phone User Guide provides you with the instructions necessary to get up and running with this product Topics in this section include Bell AliantPC Phone This guide describes the capabilities of Bell Aliant PC Phone a feature rich user interface that transforms your PC into a powerful telephony and multimedia communications tool Bell AllantPC Phone services and features This guide describes all services and features available for Bell Aliant PC Phone Access to some of the features listed below depends on the services and service profiles assigned to you for each service wherever applicable Contact your system administrator for this information Bell Aliant PC Phone is an application that provides adva
46. Mixed Input you can experience echo even when using a headset 4 Uncheck the Mixed Input check box and see if the echo has disappeared Not all sound cards have this feature Muting Wave on the recording settings may also help with this problem Tip To reduce echo of your headset USB or analog use the audio wizard to configure your audio volume Disabling the Microphone Boost check box If you are using an analog or a USB headset and echo occurs despite lowering your volume setting use the audio wizard from Settings Button and Audio window and ensure that the Microphone Boost check box is unchecked to eliminate echo PC requirements for sound quality The minimum requirement for good sound quality is to have a microphone and full duplex sound card on your PC If you use separate speakers on your PC you must use the echo reducer option which you can access from Settings Button afl Audio Echo Reducer 156 Enabling the Echo Reducer option will use more of your PC s system resources CPU and Memory and could cause performance issues if insufficient available Memory and or slow CPUs are used Only enable the Echo Reducer when necessary If you are on a call and are generating the echo heard by others and the Echo Reducer is not already selected place the call on Hold then select the Echo Reducer and then take the call off hold You can select the Enable Echo Reducer check box any time while you are not in a call for
47. a new watcher is requesting authorization to view your presence status You can approve decline or ban your contacts from watching your presence information in the Presence Watchers window launched from the View menu within Bell Aliant PC Phone This dialog box appears automatically when a watcher requests authorization You can also invoke it manually using the View Presence Watchers option on the Bell Aliant PC Phone menu bar If multiple watchers are requesting presence information all of them are displayed in the same dialog box If you approve the watch request this particular user will be able to see your presence information when you are offline or online To approve a watch request select the Approve button in the Presence Watchers window In addition you can also add the watcher to your Friend list using the Add to friends checkbox 53 If you decline or ban the watch request this particular user will not be able to see your presence information when you are offline or online To decline a watch request select the Decline button in the Presence Watchers window In addition you can also select the Show Offline option which results in the user s status appearing as Offline to the requestor You may also perform these actions in the Personal Agent Whenever a user attempts to retrieve the presence of the remote party the remote party is notified so they can grant the permissio
48. ain name and automatic firewall NAT detection status along with the Timer Value Click OK to save if you made any active proxy changes or Cancel to exit without saving Specifying automatic sign in to the active proxy 1 Select Automatically sign me in at Startup if you want Bell Aliant PC Phone to automatically connect to the proxy server when you start the program Click OK to save your changes or Cancel to exit without saving Specifying Server Authentication When Bell Aliant PC Phone tries to communicate with SESM over a TLS Transport Layer Security connection it authenticates the server by validating the received server TLS certificate Bell Aliant PC Phone verifies that the certificate can be validated against a trustable root CA that the Subject Alternative Name is valid that the Subject Distinguish Name is valid if there is no Subject Alternative Name filed in the received certificate the certificate revoke status by checking CRL the whole certificate chain the certificate chain depth You can use the Server Authentication checkbox to enable disable Certificate Revoke Status checking when the server certificate is validated Note that this does not disable other server certificate warnings such as Root CA not recognized or Certificate expired To disable Certificate Revoke Status checking 1 Select the Server Authentication checkbox 2 Click OK to save your changes or Cancel to exit without savi
49. all may route to the incorrect Public Safety Answering Point PSAP Caution You must provide your correct location information on Bell If you are logging in from a different location ensure that you change your location from the Login window or access the Settings Button User tab from the main menu Click OK If you choose Other as your default location the following warning box message appears Your location is set to a default value This selection may affect emergency services You may reset your location at any time by selecting the change location button on the User tab in the Preferences or by clicking the location on the main GUI Select Don t show me this message again if you do not want this window to appear again when you login to Bell Aliant PC Phone 11 Starting Bell Aliant PC Phone automatically When you install Bell Aliant PC Phone gives you the option of having the client start automatically whenever you log on to your computer If you do not choose this option and you would still like to start the client automatically perform the following steps On Windows XP or Vista Right click on the Start button and then click Properties NO On the Start Menu tab click Classic Start menu and then click Customize This changes the style of the Start menu 3 Click Advanced 4 Inthe Start Menu folder find the shortcut to the program you want to start each time you start Windows and drag i
50. all subsequent calls to receive this treatment The recommended requirement for good sound quality is to have a full duplex sound card with a headset with a microphone and headphone combination With this type of headset you will have better sound quality and you may rarely have to use the echo reducer No voice during calls Make sure no other audio applications are running If another application is using your sound card Bell Aliant PC Phone might not be able to access it Check to make sure your volume settings are correct Distorted voice Your sound card drivers may not be completely compatible with Bell Aliant PC Phone This can be typical of older laptop computers and can usually be fixed by installing a different version of the sound card drivers Check your computer manufacturer s website for details on obtaining sound card drivers for your computer The following table lists the recommended driver versions for the NeoMagic card for the various Microsoft operating systems Operating System Recommended driver versions Windows XP NM6WDM SYS 5 1 2461 0 WDMAUD DRV 5 1 2481 0 157 For laptops Bell Aliant recommends that you perform the driver upgrade while the computer is undocked as it is usually the laptop s internal sound card that encounters problems and not the docking station s sound card if the docking Station has one Cannot speak when the other party is speaking You may not have a full duplex sou
51. ant PC Phone main GUI or select View Directory from the main menu to bring up the Directory display pane Select the Edit Groups button Bell Aliant PC Phone displays the Groups window Double click on the group you wish to rename to activate edit mode on the group Type in the new name of the group and press Enter The group has now been renamed Tip Additional groups can be renamed without closing the Groups window Repeat Step 3 and Step 4 for each group you wish to rename 5 Click Close when you are done renaming groups Removing a group in your personal address book Bell Aliant PC Phone allows you to remove groups in your personal address book If a group that contains address book entries is removed the entries are not removed Those address book entries remain in your personal address book but are not associated with a group To remove a personal address book group 71 1 Click Directory on the Bell Aliant PC Phone main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Select the Edit Groups button Select the group you wish to remove 4 Click Remove to remove the group Tip Additional groups can be removed without closing the Groups window Repeat Step 3 and Step 4 for each group you wish to remove Searching for an entry in your personal address book Bell Aliant PC Phone allows you to quickly search for a contact in your personal address book To search for a na
52. bove it This value allows you to change the interval of sending keyframes which could reduce the bandwidth requirement at the cost of quality The default value is 8 medium high and very high quality settings and you can specify values between 1 and 300 This value allows you to improve the frame rate of the video at the cost of quality A lower value for Video Fluidity will produce more choppy video motion with a higher image quality for each frame of video The default value is 100 all quality settings Instead of having one motion vector for eachl6x16 macroblock four separate motion vectors can be specified for four 8x8 blocks This provides better motion quality in video that contains compound motion This may require slightly more bitstream for the extra information Packet loss resistance is improved by enabling resynchronization markers in the video which accelerates recovery from transmission issues Header Extension Code Is also used in the video packet header to improve error resiliency This setting can be used to improve video quality on connections with high packet loss 131 Dynamic Resolution This is a technique that adapts temporal resolution Conversion depending on video content and circumstances in real time This also helps error conditions since error related artifacts become less noticeable because the errors are more spread over the bitstream This setting requires back channel information sen
53. ce of new contacts select the option Outlook Express 2 Click the Import button to display the contents of the Outlook Express address book 3 Import the contacts by either individually selecting a contact and clicking Add Contacts or by multi selecting contacts using the Shift or Ctrl keys and then clicking Add Contacts Importing contacts from CSV files Bell Aliant PC Phone allows you to import contacts from Comma Separated Values CSV files to your personal address book From the Import Contacts window 1 Under Select the source of new contacts select the option CSV File 2 Click the Browse button that appears to the right and navigate to the CSV file to import The name of the selected CSV file appears next to List of Found Contacts 3 Click the Import button to display the contents of the CSV file 4 To assign different names for the column headings double click on a column heading in the grid and select a name from the list First Name Last Name SIP Address Email Home Phone Business Phone Mobile Phone Pager Facsimile Tip Duplicate column names are not allowed Tip The Nick Name heading cannot be changed during the import process however it can be changed after the contact is imported into the address book 7 5 Import the contacts by either individually selecting a contact and clicking Add Contacts or by multi selecting contacts using the Shift or Ctrl keys and then clicking Add Contacts 6
54. ch your presence settings Enabling presence authorization To enable Presence Authorization l Select stings Paton SE Presence 2 Select the checkbox for Enable presence watch authorization 3 Click OK Specifying automatic presence phone usage detection To set up your automatic presence phone usage detection l Select sctines Buton Oe H Presence 2 Select the Report when on the phone check box 3 Click OK to save your changes or Cancel to exit without saving Setting instant messaging preferences Instant messaging preferences allow you to customize how Bell Aliant PC Phone behaves during instant messaging Specifying an audible alert To control whether Bell Aliant PC Phone generates an audible alert when an instant message is received l Select atins Paton A Instant Messaging Select the Play a sound when a message is received check box to have Bell Aliant PC Phone generate an audible alert when you receive an instant message Clear the check box if you do not want Bell Aliant PC Phone to generate an audible alert when you receive an instant message 2 Click OK to save your changes or Cancel to exit without saving Specifying instant message timestamps By default Bell Aliant PC Phone displays a time and date stamp for every instant message To change the date display format or to remove the datestamp from being displayed l Select sctines Buton OE H Instant Messaging 2 Select the desired timestamp forma
55. collaborations After the operator disconnects the call Bell Aliant PC Phone disables this DND behavior Client Collaboration Active collaboration sessions those created before an emergency call will be cancelled if Bell Aliant PC Phone establishes a call to the emergency operator Remote participants of the collaboration observe the cancelled collaboration as if the user had clicked Stop on the collaboration session window Bell Aliant PC Phone with IP Phone Service This section is applicable when Bell Aliant PC Phone is in control of a UNISTIM IP phone For a SIP phone E911 service is handled by the hardware phone When you use an IP Phone to make an E911 call the behavior of the set changes during that call to prevent the caller from disconnecting the call or initiating any features while on an active call 19 When the system establishes an emergency call that system modifies the IP Phone in the areas shown in the following table Feature Do not disturb DND Soft Keys The DND feature is used to block new calls instant messages and collaborations During the emergency call this feature temporarily enables DND on the device involved in the call This results in rejecting all new inbound requests Requests subject to being rejected include new calls instant messages and collaborations After the operator disconnects the call the device disables this DND behavior During the emergency call this feature removes a
56. conversation with or without being on a call on Bell Aliant PC Phone Select any Directory or History entry and then click the Send File or Sharing button on the main interface When you start a sharing conversation with a user you receive an Accept option to start the sharing action such a sending a web page transferring a clipboard sharing a whiteboard or sending or receiving a file If you wish to eliminate the Accept option in a sharing conversation with your contact configure this contact as a Trusted User Starting a sharing conversation during a call To access the sharing tools during a voice conversation 1 Make or answer a call 2 Click Share on the active Conversation window The Sharing Conversation window opens to show the sharing control pane 3 Select the sharing tool you wish to use such as Send File Transfer Clipboard Send Web Page or Share Whiteboard Tip With the exception of the Send Web Push command the Sharing actions are only available when the other user is also using Bell Aliant PC Phone 85 Starting a sharing conversation without a call To start a sharing conversation to access the Share Whiteboard Transfer Clipboard or Send Web Page sharing tools 1 Select an entry from the Directory or History tab then click the Start Sharing button on the main GUI to start a sharing conversation Ending a sharing conversation To end a sharing conversation click Stop in the Conversation window you
57. dern computer systems Improve Resistance to Packet This setting allows good decoding quality despite packet Loss loss This setting allows greatly improved resistance to packet loss allowing up to 10 15 packet loss without noticeable video degradation Independent Segment This setting improves error resistance further by confining Decoding Mode errors to slices and prevents them from corrupting an entire frame This option is useful during packet loss conditions 5 Click OK Both clients in a call must support H 263 video CODEC in order to send and receive The following table lists the H 263 Codec Quality Settings default values Bitstream 512 768 Key Frame Interval Video Fluidity Advanced Prediction Mode Modified Quantization and Advanced Intra Coding Enable Deblocking Filter Improve Resistance to Packet Loss N N 125 Selecting H 264 video CODEC The different formats that you can use to send and receive video depend on the support you have for different CODECs Contact your system administrator for this information or check your Personal Agent Preferences Services Service package To choose H 264 as the preferred video CODEC 1 Click Settings button Ital Video Configure The Video Configuration window appears 126 Bell Aliant PC Phone User Preferences User Video Connection Network Select one of the following pre configured settings for video or use a custom setting If video is
58. e The call is not disconnected No action taken The call continues in speakerphone mode The call is not disconnected The device transitions to Speakerphone mode The call is not disconnected 21 Multinedia communication Making a call There are multiple ways to initiate a call using Bell Aliant PC Phone Tip To make voice or video calls Bell Aliant PC Phone must have voice enabled The following table shows the most common ways to make a call o Double click on any Directory or History entry Double clicking to make a call is dependent upon your configuration in the Preferences window o Click the Show Dialpad button and manually enter a number to call O Use the Make A Call button to call any entry selected in the Directory or History tab Sending and receiving video Bell Aliant PC Phone enables you to make both voice and video calls For video calls you must have a web camera for your PC so you can transmit video to the other party A high bandwidth network connection and fast PC processor are recommended for optimal video performance If the other party has a camera and subscribes to video service then you can receive their video transmission as well Tip During a Video Conference call if there are multiple participants sending video feeds only the participant that is speaking will be displayed There are pre defined video configurations for e Low bandwidth ISDN Cable modem DSL 192 Kbps e Medi
59. e are new Calls whether there are new voice mail messages SelectHelp Contents from the information about the online help Bell Aliant PC Phone main procedures that help you menu to view a PDF based use the Bell Aliant PC user guide Phone a table of contents with hypertext links search method within the document Getting started Before you begin You need the following items to start using Bell Aliant PC Phone a PC configured with the required minimum software and hardware as described in the following section network access with a connection that meets the minimum transmission speed requirements as described in the following section Minimum hardware and operating system requirements The following configuration allows for voice only sessions 550 MHz Pentium III or equivalent processor Windows XP Windows Vista Windows 7 or Windows 8 56 Kbit s modem microphone and full duplex sound card 48 MB free RAM This requirement is in addition to the memory requirements of the OS and other concurrent applications 50 MB free hard disk space 640x480 8bpp 256 colors VGA graphics card mouse PC speakers internal or external connected to the sound card If a separate microphone and speakers are used instead of the recommended headset then users must select the Echo Reducer option Otherwise other parties may experience an annoying echo while on a call Recommended hardware and operating system requirements
60. e downloaded from the Internet or manually created using dictionary creating tools The dictionary must be defined as a DIC file and a corresponding AFF file that share the same name 139 To add a custom dictionary Setting Select sets Buton RM Instant Messaging Click Add In the dialog that displays locate the DIC file that contains the custom dictionary If a corresponding AFF file is missing the addition operation fails and an error message displays Click OK The dictionary then appears in the list of installed dictionaries and is set as a current one automatically display preferences Display preferences allow you to customize the Bell Aliant PC Phone interface Setting Bell Aliant PC Phone to startup as an icon This option allows you to set Bell Aliant PC Phone to start up without opening on your desktop silent startup The Bell Aliant PC Phone icon will appear in the system tray To set Bell Aliant PC Phone to start up automatically Select sctines Buton AOA H Display In the Startup section select the Start in system tray check box if you want Bell Aliant PC Phone to start up as an icon in the system tray Click OK to save your changes or Cancel to exit without saving 140 Specifying how the main interface appears on the desktop To specify whether the Bell Aliant PC Phone main interface appears on top of other applications windows Select Settings Button Ea Display In the Always On Top
61. e that the encoder rate transmits not including header information Drag the slider or enter a value in the text box above it Key frame interval This value allows you to change the interval of sending keyframes which could reduce the bandwidth requirement at the cost of quality The default value is 8 medium high and very high quality settings and you can specify values between 1 and 300 128 H 264 custom video Description configuration Video fluidity This value allows you to improve the frame rate of the video at the cost of quality A lower value for Video Fluidity will produce more choppy video motion with a higher image quality for each frame of video The default value is 100 all quality settings High Quality Coding This setting improves higher quality encoding of video at the cost of more CPU Almost twice the CPU usage Is required when this setting is enabled for a picture quality improvement of almost 1db in SNR atthe same bitrate 5 Click OK Both clients in a call must support H 264 video CODEC in order to send and receive The following table lists the H 264 Codec Quality Settings default values S etting Bitstream Key Frame Interval Video Fluidity High Quality Coding Selecting MPEG4 video CODEC The different formats that you can use to send and receive video depend on the support you have for different CODECs Contact your system administrator for this information or check your Pe
62. ence Bridge chairperson PIN When a conference is initiated the bridge number and access code are retrieved using the provisioning server The chairperson PIN is entered through the Conference Bridge preferences window provisioning server or if you so not have your own conference bridge the Conference Bridge Preferences window is hidden gt If you do not have Conference Bridge service assigned to you on the To setup or change the chairperson PIN l Select Settings Button Conference Bridge 2 Enter the Chairperson PIN The field will not display the entered symbols 3 Click OK Using the audio wizard to configure audio volume Use the audio wizard tool to configure your microphone and speakers audio levels These settings are not available for the Converged Desktop users To test and adjust audio settings for optimal voice transmission and reception quality 1 Select Setting Button r Audio 2 Click Launch to start the audio test wizard The Audio Wizard window appears 3 Shutdown any other audio applications that are running and click Next to continue 4 Click Start and begin talking into your microphone You should hear your voice coming through the speakers or headset 147 10 11 12 13 14 15 16 17 18 19 20 Click Stop to stop the audio recording and playback Click Next to end the audio test call If you did not hear yourself during the audio test call click Settings to display
63. end to the voicemail server You can also use your keyboard to type in the digits to send Using Assistant Services Routes Assistant support enables you to designate other users assistants to act as primary or alternate assistants Assistants can monitor transfer or route incoming and outgoing calls for you the assisted user As an assisted user you can add assistants to monitor transfer or route your incoming and outgoing calls You can also select a default route to be used for Assistant Service You can select whether to redirect calls to your own voicemail service or an assistant voice mail service and set the number of times a phone can ring before the unanswered call is forwarded to an alternate assistant who makes the routing decision Activating and deactivating the Assistant Services Route Assisted and Assistant users can activate the Assistant Services Route from Bell Aliant PC Phone The Assistant Support service must be assigned to you and the Assisted Services Route must already be selected from the Personal Agent 47 Assisted user To enable the Assisted Services Route as an Assisted user select Tools Enable Assistant Services Route or the button on the main GUI The tooltip for the button displays the text Enable Default Assistant Services Route if the button is colored and Disable Default Assistant Services Route if the button is dimmed If default route is not selected activating the Assistant S
64. entry Tip You can remove multiple address book entries from your personal address book at the same time Select a range of multiple entries using either shift click or ctrl click and then click Delete Contact 69 Adding anew group to your personal address book Bell Aliant PC Phone allows you to organize your personal address book entries into address book groups For example you can group contacts for a major project into one category personal contacts in another and administrative contacts in another To add a new directory group 1 Click Directory on the Bell Aliant PC Phone main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Select the Edit Groups button Bell Aliant PC Phone displays the Groups window Select the lt Add New Group gt label and type in the name of the new group 4 Press Enter The group name is added to the list of groups Tip You can create additional groups without closing the Groups window Repeat Step 3 and Step 4 for each new group name you wish to create 5 Click Close when you are done adding new group names Renaming a group in your personal address book Bell Aliant PC Phone allows you to rename groups in your personal address book If a group that contains address book entries is renamed then all the entries are automatically moved to the renamed group 70 To rename a personal address book group 1 Click Directory on the Bell Ali
65. er username in your network domain Your service provider or system administrator assigns your username user profile you define has a completely separate set of preferences and Tip You can define multiple profiles for Bell Aliant PC Phone Each configuration data 3 Click Change if you wish to change your current location information Select Location Select Location Proxy sip709 bellaliant net Location laberbk labstjh Other Warning Please check with your service provider to see if emergency services are available with your account 4 Select your location 100 Aliant PC Phone otherwise some services such as emergency and conferencing services may not work properly For example the location you choose determines where you are during an emergency If you choose Other as your default location and you have to make an emergency call the emergency call may route to the incorrect Public Safety Answering Point PSAP Caution You must provide the correct location information on Bell 5 Click OK If you choose Other for location the following warning box appears indicating that in case of an emergency your physical location information will be unavailable ee l ion Selected Your location is set to a default value This selection may affect A emergency services You may reset your location at any time by selecting the change location button on the User tab in the Preferences
66. ervices Route returns an error indicating that default route is not selected for Assistant Service Assistant user To enable the Assisted Services Route as an Assistant user 1 Select the Assistant Console button from the main GUI The assistant console shows a list of assisted users 2 Right click on an assisted user to display a pop up menu 3 Select Enable Default Assistant Services Route to activate the Assistant Services Route The menu option displays Disable Default Assistant Services Route if the route is already enabled Assistant Console consultative transfer If you are subscribed to Assistant Console service you have the option of completing or joining a call that you transfer You can also transfer a caller to an Assisted user s voicemail The transfer destination must be logged into Bell Aliant PC Phone or an IP Phone Consultative transfer and complete or join call To transfer an active call announce the caller and either join or complete the call 48 Click Transfer in the pane for the conversation you wish to transfer The Transfer Call window appears Enter a transfer address such as a telephone number or SIP address select a Recent or Directory entry or select an Assisted user from the drop down list Click Announce Caller in the Transfer Call window The call is put on hold and Bell Aliant PC Phone initiates a new call to the transfer destination To join the call after talking to the Assisted use
67. exchange instant messages with another user all your conversations are saved and appear in the IM display window during your subsequent conversations You can save print or clear these conversations from the window Additionally you can view the time and date of your conversations with a user To clear your instant message history Select a user from the Directory or History tab Click the Send IM button On the IM Conversation window which opens click the Clear button The Clear Instant Messages window opens Click OK Your instant message history with the user is cleared 44 Sending IM broadcasts Sending an IM broadcast enables you to send an instant message to multiple users simultaneously The ability to send an IM broadcast depends on whether this service is assigned to you To send an IM broadcast 1 Select the Tools Send Instant Message or the Instant Message button on the main GUI to open the Instant Message window 2 Inthe Instant Message window select an address username or SIP address from Friends Recent and or Directory buttons 3 Click Add to place the address into the Participants field The Start IM Broadcast Session button is disabled until you add at least two addresses in the Participants field 4 Click Start IM Broadcast Session The IM Broadcast window appears 5 Type your message in the instant message control pane If you want format the text by using the font button 6 Press Enter on
68. fault when Bell Aliant PC Phone receives a call a system tray notification appears From here you can choose to answer or ignore the call To turn the notification on or off 3 Setting Select Settings Button d Calls Standard interface Under System Tray Notification check or uncheck the box labeled Display a notification near the System Tray Classic interface shown below select under Call Popup Mode select a Bring new call window to front or Minimize new call window to task bar Click OK to save your changes or Cancel to exit without saving system preferences System preferences allow you to customize how Bell Aliant PC Phone behaves when the PC enters low power mode It also allows you to select the language of the Bell Aliant PC Phone interface Tip If you are running Bell Aliant PC Phone on Windows Vista or Windows 7 or Windows 8 the System Standby option is not available If your system goes into standby or sleep mode Bell Aliant PC Phone on Windows Vista Windows 7 or Windows 8 tries to log out within two seconds however it may not in all instances log out completely 142 Setting the standby option To set up the standby option 1 Select Settings Button System 2 Select the Exit on system standby check box if you want to exit Bell Aliant PC Phone when the system enters low power mode Low power mode is one of the following e Standby Power to most PC components is off but RAM remain
69. fine your search criteria In this case modify the criteria in the text box to narrow down your search so that your search results will appear If a global address book search matches more than 100 entries the following error message appears and no results appear User search will return too many entries Please refine your criteria Importing contacts from Microsoft Outlook Note When the Outlook Plug in is enabled you can import contacts only in CSV form Bell Aliant PC Phone allows you to import contacts from your Microsoft Outlook email application main contact list to your address book To start the Import Contacts command 1 Click Directory on the Bell Aliant PC Phone main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Select the Import Contacts button 3 From the Import Contacts window click on Import Microsoft Outlook displays a security window when Bell Aliant PC Phone attempts to access the contacts list in Outlook 4 Select the Allow access for check box and select 1 minute from the drop down list There may be a short delay while Bell Aliant PC Phone retrieves the information from Outlook 19 Depending on your security settings the Microsoft Outlook security window may not appear on your computer After Bell Aliant PC Phone retrieves the information the main GUI expands to show the Outlook Contacts Import display pane Tip Sort the entries by any
70. forms when you double click an entry 1 Select Settings Button Miscellaneous 2 Select what action Bell Aliant PC Phone performs when you double click an entry Call User initiates a call to the selected entry Send an Instant Message to User sends an instant message to the selected entry 3 Click OK to save your changes or Cancel to exit without saving Tip The risk of power failure warning is only available if your Bell Aliant PC Phone has voice enabled Receiving a warning window in case of power failure As there is a risk associated with power failures your Bell Aliant PC Phone warns you about it each time you login You can turn this warning off from the user interface settings To turn off warning of power failure l Select sains Baton KA User Interface 2 Select the Don t warn me about the risks of power failures check box if you do not wish your Bell Aliant PC Phone to warn you each time you login that your service may cease to function if there is a power outage or failure 144 3 Click OK to save your changes or Cancel to exit without saving Selecting a new theme To select a new theme Select sctines baton Oe User Interface Select the theme from the drop down list Select the theme style from the drop down list Click Apply BR WW N e The Bell Aliant PC Phone window updates and appears with the new theme You may be prompted to confirm your IP address and telephone number 5 Cl
71. ghlighted field Editing a personal address book entry To edit the details of a personal address book entry 1 2 Select the Directory entry Click the Edit Contact button Bell Aliant PC Phone displays a Contact Details Edit window for the selected entry Enter any data you wish to change in the appropriate text field If you want to place this entry in a different directory group use the Group Drop down list to select the group for the entry If you want to receive presence information about this user select the Friend check box If the presence service is not assigned to you then you cannot access this check box Click Save to save your changes or Cancel to exit without saving 68 Deleting a personal address book entry Bell Aliant PC Phone allows you to remove personal address book entries Your personal address book is stored on the network and shared by all clients where you are logged on When you delete an address book entry it no longer appears on any of your clients including the Personal Agent If you remove an address book entry using the Personal Agent that entry is also removed from the address book To delete a personal address book entry 1 Click Directory on the Bell Aliant PC Phone main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Use the Delete Contact button A delete confirmation dialog box appears 3 Select Yes to delete the address book
72. he Choose A Dialing Prefix window appears l Select the number from the Dialing Prefix drop down list Note that the default dialing prefix is initially selected in the drop down list 2 Click OK 3 Click None or Cancel to use no prefixes for making a call Receiving a call When Bell Aliant PC Phone receives an incoming call the call appears in a separate window When a new call is received while an existing call is in full screen mode the user receives incoming call notification in the form of a notification popup which allows them to Accept Decline Ignore or Send IM reply with Instant Message An existing system tray notification mechanism is used for this notification If the system tray notification is in a disabled state set in Preferences it is temporarily activated for this specific case If the new incoming call is answered the present video call is placed on hold which causes the video window to close Once the call is un held full screen video resumes If the new incoming call is answered with an IM the full screen video session continues uninterrupted and an IM window pops up on top of it to send a response to the calling party Ignore and Decline operations reject the new incoming call without interrupting the ongoing video session You also receive a notification of an incoming call from the Bell Aliant PC Phone system tray When the window pops up in the system tray area you can either answer or ignore the call
73. he Connected Inactive state is set by Bell Aliant PC Phone automatically when it detects you have been away from your computer for a specified amount of time Just as your contacts can see your presence status you can also see whether they are online offline available or unavailable If you have a valid user identity of other communities such as Yahoo Google AOL MSN and Jabber and have contacts from these communities in your personal address book then you can view the presence status of these contacts from Bell Aliant PC Phone 52 Automatic presence You can configure Bell Aliant PC Phone to automatically alert others whether you are away from your PC and or on the telephone The ability to configure automatic presence notifications on Bell Aliant PC Phone depends on whether this service is assigned to you If you do not have support for automatic presence then you will not be able to use the automatic presence feature If automatic presence service is assigned to you then you can configure your automatic presence settings To access automatic presence settings select Tools Preferences Presence Connected lt custom note gt The only manually selected presence states that are unaffected by Automatic Presence are Unavailable states for example Unavailable Busy Tip Automatic presence overrides most manual settings such as Presence watch authorization You can configure Bell Aliant PC Phone to notify you when
74. he PC Adjust the camera s color balance brightness contrast and color saturation among other settings Adjust zoom focus and exposure 120 e The FPS field allows you to specify the number of Frames Per Second that the Bell Aliant PC Phone transmits Higher numbers increase the fluidity of motion but at a cost of greater CPU and network bandwidth A value of 15 produces quite an effective sense of motion e Display Remote Video at options allow you to specify the scaling factor on received video 2x means image dimensions multiplied by 2 4x means image dimensions multiplied by 4 Smaller screens disable these scaling factors as appropriate Select Emb if you want video to be integrated into the Conversation window otherwise video appears in a separate Video window e Select Full to see full screen video 4 Click OK to save the changes or Cancel to exit without saving The Video Configuration window closes 5 In the Preferences window click OK to save your changes or Cancel to exit without saving Selecting H 263 video CODEC The different formats that you can use to send and receive video depend on the support you have for different CODECs Contact your system administrator for this information or check your Personal Agent Preferences Services Service package To choose H 263 as the preferred video CODEC 1 Click Settings button Video Configure The Video Configuration window appears 2 Select H
75. i Play this sound after a file is received C Program Files x86 Bell Aliant PC Phoneaudi Play this sound when a call is received C Program Files x86 Bell Aliant PC Phone audi Play this sound when ringing remotely C Program Files x86 Bell Aliant PC Phone audi Play this sound when a call has finished C Program Files x86 Bell Aliant PC Phone audi Play this sound for call waiting C Program Files x86 Bell Aliant PC Phoneaudi Play this sound when a pickup call is received C Program Files x86 Bell Aliant PC Phone audi E Disable reminder ring for forwarded calls 2 Select wav files for Alerting Sounds Settings Click the button and navigate to the location of the wav files in your Bell Aliant PC Phone directory Click the gt button to listen to the wav file after you have selected it 3 Click OK 112 Tip If your Bell Aliant PC Phone is not enabled for voice then you do not have access to these Sounds settings Play this sound when a call is received Play this sound when ringing remotely Play this sound when a call has finished and Play this sound for call waiting Setting up video preferences optional You can choose various video settings to suit your particular needs The pre configured values in the Video settings window apply to most users An expert user may choose to configure custom settings Access to the video settings depends on whether this service is assigned to you by
76. ick OK Closing a window Ending a voice conversation does not necessarily close the Conversation window If there are other active conversations with the user the window stays open For example if the instant messaging control pane is open the Conversation window remains open even after the voice conversation has ended You have two settings for closing a window The first allows you to disable a warning that appears when you close an active call and the second enables the window to close automatically when the call has ended To change the settings for closing a window 1 Select Tools Preferences User Interface 2 Check Don t warn me before closing an active call window if you do not want to be warned when you try to close an active call window 3 Check Close the user initiated call window when the call is finished to automatically close the window when a call is finished 4 Click OK to save your changes or Cancel to exit without saving Resetting warnings to default When a Bell Aliant PC Phone dialog asks for confirmation of an operation you have the option of also selecting the Don t show me this message again checkbox 145 Your selection is saved and used for the next occurrence of that operation If you would like to reset all warnings to the original default value click the Reset warnings to default button in the User Interface Preferences window Specifying MS Office preferences MS Office Preferences let
77. ideo Voicemail File Exchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office Conference Bridge User Preferences Video Select one of the following pre configured settings for video or use a custom setting If video is selected and no camera is available on this computer video from other users will be displayed Do not send or receive video on my calls Low bandwidth ISON Cable Modem or DSL 192 Kbps Medium bandwidth High Speed LAN 512 Kbps High bandwidth High Speed LAN 768 Kbps Very High bandwidth HD Ready Video LAN 4 Mbps Custom setting Configure Automatically attempt video transmission on all calls Restrict video to receive only operation 2 Click Configure or select Custom setting for the first time The Video Configuration window appears Advanced users can fine tune their video settings from the Video Configuration window 117 Video Configuration Video Driver Receive Only Video Interface Video is receive only select a driver to transmit Preferred Video Codec H 263 Codec Codec Quality Settings Display remote video as Emb E Full ix 118 3 Adjust the custom video configuration This custom Video configuration window has the following controls Video Driver drop down list identifies the driver that controls the camera This is usually Microsoft WDM Image Capture but some cameras provide a different one
78. in if the user s domain is not gmail com MSN user o user msn if the user s domain is hotmail com o user msn domain if the user s domain is not hotmail com J abber user user xmpp if the contact is hosted on the same XMPP gateway server as the subscriber user xmpp domain if the contact is hosted on another XMPP gateway server If you are offline and try to add a new contact but you have exceeded the maximum number of offline contacts the following message appears No more 63 entries can be added while logged out Please log in first To add a new personal address book entry 1 Click Directory on the Bell Aliant PC Phone main GUI or select View Directory from the main menu to bring up the Directory tab Click Add Contact in the Directory display pane Bell Aliant PC Phone displays a new Contact Details Add window Enter the data for the new address book entry in the appropriate text field Bell Aliant recommends that you provide as much information as possible for your contacts However all fields are optional except Nickname SIP and Preferred Contact Provide values for Nickname add a primary contact SIP address or phone number for SIP and specify a Preferred Contact from the drop down list Preferred Contact specifies the preferred method of calling the contact When you call a contact in Directory or Friends Online windows by double clicking on the entry or by right clicking on the entry and
79. in the inbox and click the Make Call button 59 Bell Aliant PC Phone initiates a call to the address of the selected call history entry Tip An alternate method for returning a call in the Call Logs is to right click on a call log entry and select Call from the shortcut menu Acknowledging missed call log entries To acknowledge a missed call log entry click on a missed call log entry Bell Aliant PC Phone removes the blue and bold highlighting of the missed call log entry Tip To acknowledge all missed calls at one time click the Unmark All Missed Call Entries button on the History tab Checking your outbox To check your outbox for a list of your outgoing calls 1 Click the History tab from the Bell Aliant PC Phone main GUI 2 Click the Outbox button to view your outbox entries in Bell Aliant PC Phone 60 Deleting call log entries To permanently delete a call log entry l Select the call log entry you wish to delete 2 Click Delete Entry from Call Log button from the top right main tool bar Press Delete on your keyboard A Delete Call Log Entries dialog box appears 3 Click Yes to delete the call log entry Tip You can remove multiple call log entries from the inbox or outbox at the same time Select a range of multiple entries using either shift click or ctrl click and then press Deleteon your keyboard Saving call log entries You can save your call log entries from your inbox or outbox onto your PC
80. ing a conference in an open state the system will automatically detect any conference that has been silent for a predetermined period of time and drop the conference 39 Conference Fast Start Conference Fast Start allows you to configure the conference to start on the arrival of the first person in the conference chairperson or participant Use the Personal Agent to configure Conference Fast Start for each conference Each conference is configured to be either fast start or traditional After the first person arrives and enters the access code an announcement plays to indicate the conference has Started if fast start is enabled Sending instant messages Instant messaging allows you to send and receive text notes among one or more recipients even while you are engaged in an active call The ability to send an IM depends on whether this service is assigned to you The instant messaging functionality also includes spell checking which detects incorrectly spelled words as soon as the user finishes typing them Misspelled words are underlined in red If the Is Typing feature is enabled in the service profile you can enable disable the transmission of is typing notifications from the local client and specify the idle timeout period that is the time period in which not typing causes the transmission of an idle notification From Bell Aliant PC Phone you can send instant messages and check the presence of users on exte
81. ing call window 2 Select Decline Decline with reason The called party window is closed but the calling party s window remains open 29 Holding a call To put an active voice conversation call on hold 1 Make a voice call or answer an incoming voice call 2 Click Hold The Hold button starts flashing The call is now on hold and the caller can hear music or a tone if you have the Music on hold service As there is a receive only voice path playing the music or tone the call will be shown as Active for the holder s Bell Aliant PC Phone The ability to play music or a tone for calls that are placed on hold in the network depends on whether this service is assigned to you If the Music on Hold service is not assigned to you then the calls you place on hold cannot hear music Tip While the call is on hold you can make and answer other calls Retrieving a held call To retrieve a call on hold select the flashing Hold button The Hold button stops flashing Occasionally you may not be able to retrieve a call For example the caller you put on hold can place you on hold as well Tip If you retrieve a held call while on another call the client automatically places the active call on hold 30 Call Pick up Call Pick up has three general derivatives e Group Call Pick up allows Bell Aliant PC Phone user A to become aware of and pick up an incoming call that was presented to another user B provided that
82. k enter information the new fields so that you can also use the contacts in Bell Aliant PC Phone How synchronization works During synchronization the Outlook contacts list and the address book attempt to match entries by their email addresses SIP addresses and Nicknames When a new or changed address book entry is being synchronized to Outlook an attempt is made to locate a matching Outlook contact by email address then by SIP address e If either one is found then the address book entry fields are used in the Outlook Contact form 81 154 e If more than one matching Outlook contact is found then only the first one in the list is used e If no matching Outlook contacts are found then the address book entry is added to Outlook contacts During the synchronization Outlook contact fields take precedence over those in the address book Outlook contact form entries are retained unless the fields are empty If they are empty then address book fields are used in the Outlook fields After synchronization the matching or added contact will automatically have the Keep a copy of this contact in Communicator Address Book checkbox selected in the Outlook contact form Synchronizing from Bell Aliant PC Phone to Outlook If you add a contact to the address book the contact is added to your Outlook contact list with the Keep a copy of this contact in the Communicator Address Book checkbox selected in the Outlook contact form If
83. l from a targeted user l Enter the user name or DN of the targeted user Bell Aliant PC Phone displays a list of calls ringing for that user 2 Click the Pick Up Call button The Bell Aliant PC Phone targeted user whose call has been picked up will be able to see the call picked up by someone else in the Missed calls and the Call Log Transferring a call You can transfer an active call without talking to the person you are transferring the call to direct transfer or you can consult with the person who will receive your transferred call consultative transfer Direct transfer To perform a direct transfer of an active call 1 Click the Transfer button for the conversation you wish to transfer The Transfer window appears 2 Enter a transfer address such as a telephone number or SIP address 3 Click Transfer Bell Aliant PC Phone transfers the call to the named destination closes the window and disconnects the call Consultative transfer The consultative transfer feature must be enabled by your administrator To transfer an active call and speak with the party you are transferring to 33 1 Click the Transfer button for the conversation you wish to transfer The Transfer window appears 2 Enter a transfer address such as a telephone number or SIP address 3 Click Announce Bell Aliant PC Phone initiates a new call to the transfer destination client and places the call between you and the transferee on hold Comple
84. lifetime of the Contact Details window As long as the window is open the user receives presence updates for that contact The ad hoc subscription is terminated when the window is closed Presence The ability to configure automatic presence notifications on Bell Aliant PC Phone depends on whether this service is assigned to you If you do not have automatic presence support then you will not be able to use the automatic presence feature Presence is how you let other users know your status in the network Use Login Change My Status to change your presence state This lets other users know whether you are online or unavailable You can also set the system to automatically alert others whether you are away from your PC or on the telephone updates your presence status in the network You may experience incorrect presence status until you log back in again or after a time out period Tip Exiting properly from Bell Aliant PC Phone is important since it Proxy server A proxy server is an application that relays data between Bell Aliant PC Phone and the network It is responsible for making sure your calls get to your registered access clients When you connect to the proxy server you need to provide a valid username and password The IP address of the proxy server may already be defined in Bell Aliant PC Phone If it is not contact your administrator to obtain the proxy server configuration information 170 SIP address When a p
85. ll soft labels from the LCD display and disables all softkeys This new behavior prevents the originator from initiating new mid call features During an emergency call this feature consumes key press events that would normally allow the call to be disconnected For instance pressing the Release key or the onhook button on which the handset usually rests would typically disconnect the call The system disables the following keys during an E911 call Hold Line keys Mute Inbox Service Release Soft Keys Address Book Outbox Transfer During the emergency call new behavior is assigned to the Release button and hook switch button as described in the table below Bidirectional transitions between handset mode and speakerphone or headset mode are allowed After the emergency session has completed the IP Phone returns to the state it was in before the emergency call 20 IP Phone Emergency terminal call control behavior Emergency call is made using Handset Mode Speakerphone Mode Headset Mode Action taken Handset On hook assuming handset was offhook The device transitions to Speakerphone mode The call is not disconnected No action taken The call continues in speakerphone mode The call is not disconnected No action taken The call continues in headset mode The call is not disconnected current behavior Action taken Release Key Pressed No action taken The call continues in handset mod
86. m 26 Receiving a new call during a call When you are on a call and you receive another call right click the mouse button on the incoming call in the Call List area to e answer the call e decline the call with or without reason e redirect the call e ignore the call Answering a voice or video call When you receive a call you can answer it either as a voice call or a video call To answer an incoming call click Answer in the Call area The window changes to include active call controls The following table shows the buttons and status information available in an active call window Conversation window Description Transfer Displays the following buttons Announce button calls the user in the edit box to announce the transfer Transfer button directly transfers to the user in the edit box Voice Mail button transfers the call to voice mail Cancel button returns to the active call view Transfers the conversation to another user The transfer can be unattended direct transfer or attended consultative transfer Hold Retrieve Places the conversation on hold or retrieves the held conversation The Hold button flashes when the conversation is actively held 27 Mute Mutes the microphone and stops video for the conversation or un mutes the muted microphone and restores video for the conversation The Mute button flashes when the conversation is actively muted Conference Places the conversation
87. me in your personal address book 1 Click Directory on the Bell Aliant PC Phone main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Type the name of your contact in the Search field 3 Search the person s nickname first name last name phone number or SIP address from the drop down list The window displays the name of the person Using the Bell Aliant PC Phone global address book The Bell Aliant PC Phone global address book is a directory of all users in your domain This list is created and maintained by your service provider or system administrator You have access to the global address book if it has been enabled by your system administrator You will receive the following message if the address book is not enabled The global address book has been disabled by the network system administrator 72 Viewing the global address book To display your global address book 1 Click the Directory tab on the Bell Aliant PC Phone main GUI The window expands to show the Directory display pane Tip The drop down list defaults to the personal address book entry 2 To view entries select the Global Address Book from the drop down list on the Directory tab Viewing a global address book entry To view the details of a global address book entry l Select the Directory entry 2 Right click on the Directory entry and select View Details from the shortcut menu of available actions
88. meras could cause a blue screen error For more information on this issue go to Help Contents Troubleshooting Video Blue screen error Logging in to Bell Aliant PC Phone You will be prompted to log in to Bell Aliant PC Phone when you launch it At other times for example 1f you disconnect or lose connection with the server you may need to manually log in Tip If you chose the option to have Bell Aliant PC Phone start automatically and you set your Network preferences to automatically connect to your proxy server be sure to select the Remember password option so that you won t have to type your password during login Tip When you access Bell Aliant PC Phone some Security Alert dialog boxes may appear depending on your configuration These alerts should be reviewed and if necessary investigated 1 Start your Bell Aliant PC Phone application 2 Select a profile and click the Launch button If you are a Bell Aliant PC Phone user with more than one profile you are prompted to select a profile If you have more than one profile and you do not choose a profile within 15 seconds Bell Aliant PC Phone will select the last used profile A count down timer at the bottom of the Profile Manager indicates how much time is left If you have just upgraded to Bell Aliant PC Phone from Multimedia Office Client MOC you will see your MOC profile Outlook Outlook The Profile Manager will not appear If you are a Bell Aliant
89. n the Bell Aliant PC Phone option Disable Mic Boost is checked the default when you launch Bell Aliant PC Phone it disables Mic Boost in the OS After that Mic Boost remains disabled until you manually re enable it from the Windows Control pane If Bell Aliant PC Phone disables Mic Boost then the Mic Boost is also disabled for all other applications If you prefer to keep Mic Boost enabled un check Disable Mic Boost so that Bell Aliant PC Phone does not disable the OS setting 5 Click OK to save your changes or Cancel to exit without saving Selecting alerting sounds You can change Alerting Sounds Settings by selecting different wav files Standard alerting sounds are stored as wav files in the Bell Aliant PC Phone installation directory Ask your system administrator if other alerting sounds are available Tip To access all sound settings your Bell Aliant PC Phone must have voice enabled 111 1 Select Settings A lt gt H Sounds to display the Sounds window Bell Aliant PC Phone User Connection Network Audio Devices Audio Sounds Video Voicemail File Exchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office Conference Bridge User Preferences Alerting Sounds Settings Play this sound when an IM is received C Program Files x86 Bell Aliant PC Phone audi Play this sound when a sharing request is received C Program Files x86 Bell Aliant PC Phoneaud
90. n a call place the call on Hold select the Automatic Gain Control check box and then take the call off hold You can select the Automatic Gain Control check box any time while not in a call for all subsequent calls to receive this treatment Enabling Automatic Gain Control will use more of your system resources memory and CPU processing Do not select this option unless necessary 3 Select whether Bell Aliant PC Phone activates its Echo Reducer capabilities to remove echo while on a call If you are using a microphone and separate speakers internal to your PC or externally connected then select the Enable Echo Reducer check box Troubleshooting echo problems include 110 checking whether Mic Boost is enabled adjusting the volume controls for both input the microphone of the headset and output the headset s speakers adjusting the Mixed Input options To enable the Echo Reducer if you are already on a call place the call on Hold select the Enable Echo Reducer check box and then take the call off hold You can select the Enable Echo Reducer check box any time while not in a call for all subsequent calls to receive this treatment Enabling the Echo Reducer will use more of your system resources memory and CPU processing Do not select this option unless necessary 4 Mic Boost is a Windows OS setting The Bell Aliant PC Phone audio engine works best with Mic Boost disabled otherwise calls may have echo Whe
91. n or not The following presence display states are possible e Waiting for authorization clock icon while the user waits for the authorization response from the remote party e Unavailable gray icon the user was banned from watching the remote contact presence e Offline red icon the remote party possibly chose to appear offline or the permission was granted and their current presence status is offline e Connected green yellow icon the presence display permission is granted current state is displayed Presence Watcher Authorization is an optional feature The feature is enabled by system administrators only and it may not be enabled for all subscribers End users have the ability to opt in or opt out of the feature If the feature is not available or not enabled for a subscriber all users can see the subscriber s presence unless explicitly banned by the subscriber using the Personal Agent If you approve a watcher s request your presence information becomes available to them In addition you can also add the watcher to your Friend list using the Add to friends checkbox If you decline a watcher s request the watcher is not able to see your presence information Watchers will always see your status as Offline if you select the Show Offline checkbox 54 Bell Aliant PC Phone maintains three lists of watchers for each user Allowed watchers Banned watchers and Show Offline watchers A
92. n the call and subsequently left the conference If the conference has started and the chairperson has not arrived or has left a user will have the option to press 0 and then enter the conference PIN The user will be recognized as the conference chairperson and will have the ability to use all available conference chairperson commands This is allowed any time a chairperson is not present If a previous chairperson had started a command such as a chatroom and left the conference a new chairperson would have the ability to stop the chatroom Only one chairperson is allowed at a time for each conference Conference Kill The Conference Kill option allows the chairperson to kill the conference immediately by pressing 11 A confirmation prompt is played to prevent the chairperson from unintentionally killing the conference Upon confirmation by the chairperson the conference and all participants are informed that the conference has been killed and will end Chairperson Call for Operator without Transfer When the chairperson presses OO to transfer to an operator the operator joins the conference as a participant and the chairperson remains in the conference The operator is then connected to all parties in the conference If any of the participants press OO they are transferred to an operator and leave the conference to prevent participants from disturbing conferences with operator questions Silent Bridge Audit To prevent users from leav
93. nce is the conference port limit minus one Hosting a conference call as Chairperson Prerequisites e You have Conference Bridge service assigned to you as part of your service profile e You have a conference bridge and a Chairperson PIN e Your Chairperson PIN is setup in Bell Aliant PC Phone To host a conference using the Classic interface 1 Click on the Dialpad button in the main window Enter the number you wish to contact and click the MeetMe Conference button in the in the Dialpad window Doing this will start a new call session with the bridge with the access code and chair pin dialed automatically If you do not have Conference Bridge service assigned to you as part of your service profile or if you do not have your own conference bridge the Conference Bridge option is hidden in the Bell Aliant PC Phone main window If you have not set up your Chairperson PIN you will be prompted to enter the PIN when connected to the conference bridge 35 J oining a conference as a Participant Prerequisites You have the conference bridge number and the access code To join a conference as a Participant 1 Click on the Dialpad button in the main window to open the Dialpad window Enter the conference bridge number in the Make a Call session window Click the Make Phone Call button You are connected to the conference and prompted to enter the conference access code Enter the conference access code You are placed i
94. nced IP telephony features many of which are not available on a traditional telephone e Internet Protocol IP calls e advanced call logging to keep track of incoming outgoing and missed calls e a personal address book PAB which is stored on the network and synchronized across clients e global address book which is stored on the network e presence to see who is online and let others know that you are online e control of IP Phones e call hold retrieve e call park retrieve e call transfer direct or consultative e file transfer to send and receive files sharing tools such as web push shared whiteboard shared clipboard do not disturb DND call handling to decline redirect or ignore incoming calls instant messaging video calls on demand one way and two way video conference calls requires network conference server Assistant support service Assistant console service Outlook plug in support for Microsoft Outlook that allows you to make calls from and import contacts Online help There are several ways that you can access Bell Aliant PC Phone help Roll your mouse over a button a small help description of the tool tip help on the Bell Aliant PC Phone the button main interface Roll your mouse over an icon to the most relevant the tool tip help from the see the tool tip help information in the tip system tray icon displayed on the Bell Aliant PC Phone such as your presence status whether ther
95. nd card some laptops default to half duplex mode A full duplex sound card is a minimum system requirement for the product You can try a USB headset instead of replacing the sound card Cannot hear with headphones Try plugging your headphones directly into your laptop instead of into the docking station Choppy audio when using USB headset Choppy USB audio can occur when multiple USB devices are sharing the serial bus Disconnect all other USB devices from your computer and see if the problem goes away If you cannot disconnect the other devices for example if you are using a USB camera disconnect the USB headset and switch to an internal sound card using an analog headset for audio or if you are a Standalone user use an IP Phone for voice instead of PC Calling and messaging problems Some of the enhanced features of Bell Aliant PC Phone may not be supported on your network Cannot complete call If your call does not complete verify that you have dialed the correct number If the number is correct connection to this number may not be supported by your network Contact your next level of support for more information 158 Voicemail button is disabled You must set up your voicemail access before Bell Aliant PC Phone can access your voicemail system Access to voicemail preferences depends whether you have voicemail service support Sharing problems The sharing tools are designed for specific tasks and may not provide
96. ndows 8 high speed network connection 1Obase T Ethernet or better 64 MB free RAM This requirement is in addition to the memory requirements of the OS and other concurrent applications 50 MB free hard disk space 1280x1024 32bpp 16 777 216 colors VGA or better video graphics card mouse full duplex sound card with speakers external or built in separate USB headset or analog headset with built in microphone Optional hardware and software requirements The following optional hardware and software are required to use some Services and features e IP Phone is needed to receive services requiring a hard set including Bell Aliant PC Phone with IP Phone Service e A web browser is required to use Auto Web Push Internet Explorer 6 0 and above Firefox 2 0 and above e Microsoft Outlook 2003 and above is required if you want to use the Microsoft Outlook Plug In or Import Contacts features e A USB based video camera Web Cam is required to send video A 16bpp 65 536 VGA or better video graphics mode is required in order to send video Some PCs not all may not have sufficient USB bandwidth to support a USB camera and USB headset This is not an issue if you are using an IP Phone for voice instead of PC or using an analog headset that connects to the sound card instead of USB port For more information go to Help Contents Troubleshooting Audio problems Choppy audio when using USB headset Additionally some USB ca
97. nes in the table to adjust the custom video configuration H 263 custom video Description configuration Output video bitstream rate This specifies the maximum bitrate that the encoder transmits not including header information Drag the Slider or enter a value in the text box above it Key frame interval This value allows you to change the interval of sending keyframes which could reduce the bandwidth requirement at the cost of quality The default value is 8 medium high and very high quality settings and you can specify values between 1 and 300 Video fluidity This value allows you to improve the frame rate of the video at the cost of quality A lower value for Video Fluidity will produce more choppy video motion with a higher image quality for each frame of video The default value is 100 all quality settings 124 H 263 custom video Description configuration Advanced Prediction Mode This option tightens video compression but the decoded video is more susceptible to artifacts due to packet loss Modified Quantization and This option improves video quality by improving Advanced Intra Coding compression and compression quality Enabling this setting uses extra CPU processing time Enable Deblocking Filter This setting when enabled filters out PEG MPEG style blockiness to improve image quality by filtering macroblock edges Enabling this setting uses extra CPU processing time though not very significantly on mo
98. ng Selecting audio devices If your PC has more than one audio device installed you can select the audio device for alerting sounds and voice For example you can select your PC speakers to alert you to incoming calls and IMs and select your USB Audio Adapter for voice and audio Tip To set up your microphone or speaker headset for voice and your USB Audio Adapter for voice and audio your Bell Aliant PC Phone must have voice enabled Setting up audio preferences Audio preferences allow you to customize Bell Aliant PC Phone audio settings These settings are not available to users who have Bell Aliant PC Phone with Converged Desktop service or who have Bell Aliant PC Phone with no voice capability 106 107 Specifying call related sound effects l Select Settings button Audio to display the Audio settings window Bell Aliant PC Phone User Connection Network Audio Devices Audio Sounds Video Voicemail File Exchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office Conference Bridge User Preferences Call Related Sounds Select whether Bell Aliant PC Phone should make call related sounds e g local incoming ringing end of call notification etc J Enabled O Disabled Audio Wizard Launch the Audio Wizard to test your audio configuration Launch Advanced Options Configure advanced audio settings like AGC and Mic Boost Advanced Option
99. nt PC Phone opens an Internet Explorer window directory to its incoming file directory Sharing a whiteboard Bell Aliant PC Phone lets you and another user share a common drawing window The Share Whiteboard tool lets both users draw to the window and see the results of the shared whiteboard 91 Sending ashare whiteboard request To start sharing a whiteboard 1 Click Sharing in the Conversation window for the call Select Share Whiteboard Bell Aliant PC Phone contacts the remote party and waits for the share whiteboard request to be accepted or rejected While waiting for remote party acceptance the share whiteboard request is in the pending state Tip Before the far end has accepted or rejected your share whiteboard request you can cancel the share whiteboard request Click Stop to cancel the share whiteboard request If the remote party accepts the share whiteboard request the whiteboard application is started and the sharing window indicates that the whiteboard has been opened If the remote party rejects the share whiteboard request the whiteboard application is not started and the sharing window indicates that the file transfer has failed Receiving a share whiteboard request If the remote party initiates a Share Whiteboard command the Conversation window expands showing you the sharing control pane The window displays the share whiteboard request in a pending state To accept the share whiteboard req
100. nto the conference The conference will not begin until the Chairperson has joined the conference and started it Leaving a conference A user can depart from a conference call at any time using the Hang Up button The network conference server continues hosting the conference call until only one party remains at which point it ends the call 36 Conference Bridge Chairperson and participant audio controls Audio Conferencing service users have their own private conferencing resource available for meetings at any time The following conference controls are available during the conference for the chairperson and participants Chairperson Audio Controls a 7 3 x 5 i 2 n z un mute themselves participants to un mute themselves List available commands 37 Participant Audio Controls a 7 s Audio Emoticons are available to both the conference chairperson and participants but controlled by the chairperson The Chairperson has the option to enable disable audio emoticons via the Personal Agent After the conference starts the chairperson can override the option setting and enable or disable audio emoticons by pressing 1 as needed For an audio emoticon press 2 then press one of the following Audio Emoticon Controls 38 Chair Status Option The Chair Status Option feature allows any user to assume the role of the chairperson if no chairperson is present or if a chairperson was present o
101. o the user Sharing if enabled Starta sharing conversation with the user The list of available actions also depends on the information available in the address book entry as your friend For example if the selected Friend has a home phone number in its address book entry then an option to call the Friend at the home phone number also appears on the action menu Adding an entry as Friend To make an address book contact a Friend 1 Click Directory on the Bell Aliant PC Phone main GUI to bring up the Directory display pane 2 To mark this entry as a Friend select the Edit Contact button and select the check box next to Friend and click Save 80 153 The selected entry is now marked as a Friend and appears under Personal Contacts entries 3 Select View Friends from the main menu or the Friends Online icon on the main toolbar The window expands to show all your Friends entries The newly added Friend now appears in the display pane Deleting a Friend Click the Delete contact button on the main GUI to delete the selected contact Tip To remove a Friend from the Directory display pane right click on an address book entry and select Friend to unmark the entry as a Friend Synchronizing address books When you first open Bell Aliant PC Phone with the Outlook plug in enabled custom fields from your address book are added to the contact details window in your Outlook contacts list When you add a contact to Outloo
102. of the displayed columns by clicking the column name To reverse the sort click on the column name again Importing the results of the Import Contacts command Once Bell Aliant PC Phone has obtained the contact information from Outlook the Import Outlook Contacts pane displays a list of all the contacts that you can now add to your personal address book To import Outlook contacts into your personal address book 1 2 Select an entry in the Import Outlook Contacts display pane list Select a group from the Group drop down list Select lt none gt if you do not want to add the contact to a group Click Add Contacts and the contact is added to your personal address book If the entry you select is missing a required field an error message appears and allows you to enter the missing field data Repeat Step through Step 3 for each Outlook contact you wish to add to your personal address book Tip You can import multiple contacts at the same time Select a range of multiple entries using either shift click or ctrl click select the directory group and then click Add Contacts These contacts are added to your personal address book in the group you selected Importing contacts from Microsoft Outlook Express Bell Aliant PC Phone allows you to import contacts from your Microsoft Outlook Express email application main contact list to your personal address book 76 From the Import Contacts window 1 Under Select the sour
103. oice capability do not have audio connection video voicemail or IP Phones settings available to them The Tools Preferences menu allows you to configure the following settings e user profile e connection speed e active network proxy server e audio devices e audio e sounds e video e voicemail e file exchange e presence e instant messaging This option is available only if the instant messaging service is assigned to you e display e calls e system e miscellaneous e user interface e MS office e MeetMe conference 98 Setting up your user profile To set up your user profile 1 Select Settings Ed button to display a window where you can identify yourself Bell Aliant PC Phone User Preferences User Profile Settings Provide your username e g your first initial and last name Your IP Address is displayed below Audio Devices Audio Sounds Video Voicemail File Exchange Location Presence If the location indicated below is mot correct use the Change Instant Messaging button to bring up the location dialog and choose another location from the location list Username IP Address 70973998778 10 216 211 30 Display Calls Current Location nil Change System Miscellaneous User Interface MS Office Conference Bridge 99 2 Enter your Username This is the same name you use when accessing the Personal Agent Usernames are unique your username cannot be the same as any oth
104. on for received files Select how you want to be notified when you receive a share request Select the check box Display a notification near the System Tray to display a system tray popup window when you receive a share request Select the Play a sound check box to have Bell Aliant PC Phone generate an audible alert when a share request is received Click OK to save your changes or Cancel to exit without saving 134 Setting automatic presence preferences Presence preferences allow you to customize automatic presence indicator support Bell Aliant PC Phone can update your presence status to show when your PC is idle or when your telephone is occupied Access to the automatic presence settings depends on whether this service 1s assigned to you If you do not have automatic presence support then you cannot alter these presence settings Specifying automatic presence idle detection To set up your automatic presence idle detection l Select etines Buton BEM Presence 2 Select the Report when inactive check box 3 Enter the number of minutes that must elapse before your presence status is reported as idle Tip The minimum value of the Inactivity Timer in minutes depends on your settings Your system administrator sets the minimum value 4 Click OK to save your changes or Cancel to exit without saving Your automatic presence settings are automatically uploaded to the network and the Personal Agent is updated to mat
105. on hold if itis not already held and opens a Make A Call window that allows you to originate another call Once that new call is answered the Conference button becomes a J oin button that allows you to join the new call and the held call into a single conference call New Call Places the conversation on hold if itis not already held and opens a new Make A Call window that allows you to originate another call Conversation window Description Start Camera Attempts to add video to the existing voice conversation More commands Provides the following buttons o Audio Quality o Audio Quality displays what type of voice o Park Call CODEC is actively being used for the call low speed or high speed When selected Bell Aliant PC Phone attempts to switch CODECs for the call high speed to low speed or low speed to high speed Also allows you to increase or decrease the call volume applies to active calls only Park Call Parks or holds a call in a general lot so another user can retrieve it with a call park token Or parks a call for a specific user for retrieval Closes the Conversation window and ends the call Disabling call waiting If you do not wish to receive any incoming calls while you are on an active call you can have your system administrator activate the call waiting disable feature When this feature is enabled you do not receive any incoming call pop up windows allowing you to focus on your current call The
106. one uses some terms that may be new to you Take a moment to read through the explanations to familiarize yourself with the terms Call logs Bell Aliant PC Phone keeps a record of all incoming and outgoing calls It stores these call log entries into an inbox for incoming calls and an outbox for outgoing calls Your system administrator determines the maximum number of incoming and outgoing call logs that can be stored on Bell Aliant PC Phone Call log entries will not be lost during a reinstallation of Bell Aliant PC Phone 167 Conference Conferences are calls that may involve more than two callers You can use Bell Aliant PC Phone to create a conference or to dial into a conference The ability to create conferences depends on whether conferencing service is assigned to you Conversation Bell Aliant PC Phone allows you to converse with another user in a multitude of ways Conversations can involve one or more multimedia functionalities For example a conversation may involve just voice instant messaging or both The concept of conversations is key to understanding and using the multimedia capabilities of Bell Aliant PC Phone Services Your service provider or system administrator assigns you a collection of services and the service profile for each of these services wherever applicable Some services are only available to you if the service profile is assigned to you If your administrator assigned a service not the profile
107. ools that Bell Aliant PC Phone offers This tool Enables you to Send File send files to the remote user Share Whiteboard collaborate with the remote user by entering text and graphic objects in a shared workspace Both you and the remote user can manipulate and view the shared whiteboard equally Transfer Clipboard send the contents of your Windows system clipboard Send Web Push send web pages to the remote user actions are only available when the other user is also using Bell Aliant Tip With the exception of the Send Web Push command the Sharing PC Phone When you start a sharing session with a user you receive an Accept request to begin the sharing action such as sending a web page transferring a clipboard sharing a whiteboard or sending or receiving a file If you wish to eliminate the Accept request in a sharing session with your contact configure this contact as a Trusted User in the contact s details window Sharing sessions from Trusted Users are accepted without having to submit or receive an Accept request 84 Starting a sharing conversation Bell Aliant PC Phone allows you to access the sharing commands at any time For example you can access them during an already established voice conversation or start a sharing conversation without establishing a voice conversation with the remote party Tip To use sharing capabilities during a call Bell Aliant PC Phone must have voice enabled To start a sharing
108. or available updates its decision to download a JAR file is based on its version If the version 1s newer the JAR file is downloaded and later extracted to replace outdated files The JAR version increments only when a modification to one or more packaged files is detected only modified packages are downloaded and installed by the client If you have a low speed connection to the Internet you will be prompted to confirm before the updated files are downloaded to a temporary folder on your PC If you selected a medium or high speed connection on this window the files are automatically downloaded When you are prompted to update the software a window appears e Click Yes to install the latest software updates for Bell Aliant PC Phone e Click No if you do not wish to install the latest software updates 151 Removal procedures The following sections cover how to remove Bell Aliant PC Phone from your PC to remove the program Failure to do so may leave extraneous Bell Aliant PC Phone files remaining on your PC even after the uninstall program completes its execution A Warning You must shut down Bell Aliant PC Phone before attempting Removing the Microsoft Outlook Plug in When you remove Bell Aliant PC Phone no special steps are required to remove the Microsoft Outlook plug in other than that you must completely exit from Microsoft Outlook before running the Bell Aliant PC Phone uninstall program If Microsoft Outlook is
109. orrect when you connect your laptop in a different location For example as a laptop user you may have two IP Phones one at the office and one at home Depending on where the laptop is located Bell Aliant PC Phone needs to establish communication with a specific IP Phone You can define multiple Bell Aliant PC Phone profiles Each user profile you define has a completely separate set of preferences and configuration data If you have more than one profile Bell Aliant PC Phone prompts you at start up to select the profile suitable for the current network environment Adding a new profile To add a new user profile l Select the Start Programs Bell Aliant PC Phone Profile Manager program icon in the Bell Aliant PC Phone program group on your PC The Profile Manager window appears 2 Click New A window prompts you to enter a profile name 3 Enter the name of the new profile 4 Click OK to save your changes or Cancel to exit without saving Tip Double click on a profile to automatically launch Bell Aliant PC Q Phone using that profile 149 Removing a profile To remove a user profile 1 2 3 Select the Start Programs Bell Aliant PC Phone Profile Manager program icon in the Bell Aliant PC Phone program group on your PC The Profile Manager window appears Select a profile and click Delete A confirmation window appears to confirm your deletion Click Yes to delete the user profile or click No to exit witho
110. ou can answer a lower priority call by double clicking on the entry or right clicking on the entry and selecting Pick up call When a group member answers the call the Bell Aliant PC Phone of the other group members are notified that the call has been terminated and the call is removed from their lists The user who answered the group call has full call control over this connected call Retrieving a call from a directed notification Directed Call Pick up allows a Bell Aliant PC Phone user to pick up a call ringing on a specified group The Bell Aliant PC Phone user must be a member of that group and must have the directed call pickup service variant enabled on the server To retrieve a call from a directed notification l Enter the group name or ID 2 Select the Pickup button Bell Aliant PC Phone will display the list of calls ringing on the group The list will be displayed until the user picks a call up or closes the list If the list of calls was found by sending an ad hoc subscription the displayed list is not updated when new calls are received or existing calls are terminated 32 Retrieving a call from a targeted user Targeted Call Pick up allows a Bell Aliant PC Phone user who has enabled targeted call pick up service to view a list of calls ringing on another user s Bell Aliant PC Phone provided the two users are members of the same group It also gives the opportunity to pickup one of those calls To retrieve a cal
111. ow or click Cancel to exit without saving any changes 57 Tip To change manage and create custom presence state notes in click the Status Bar From the drop down menu select the status Routing your calls based on your presence state If you have Presence based routing service assigned you are able to route your incoming calls in a specific way if your presence state is one of the following e Unavailable Busy e Active on the Phone e Unavailable on Vacation e Unavailable Offline Incoming calls will not ring on your clients To create routes for your incoming calls use the Route Wizard in the Personal Agent 58 Managing your contacts and calls Topics in this section Managing your call logs Bell Aliant PC Phone keeps a record of all incoming and outgoing calls All call log entries are stored into an inbox for incoming calls and an outbox for outgoing calls Tip To access your call logs Bell Aliant PC Phone must have voice enabled Checking your inbox 1 Click on the History tab 2 Click the Inbox button to display a list of incoming calls Missed calls are listed in red with the symbol next to them Answered calls are listed in black with the amp symbol next to them Viewing your missed calls If you miss a call on your Bell Aliant PC Phone the main window shows an icon indicating missed calls Returning a missed call Your missed calls are colored red To return a missed call select the entry
112. pproving a watch request moves the user to the Allowed list this list specifies users who can see the subscriber s presence Declining a watch request moves the watch to the Banned list this list specifies users who can never see the subscriber s presence When declining a watch request the user has the option of selecting the Show Offline option which results in the user s status appearing as Offline to the requestor A watcher s presence request continues to remain in a pending state as long as you have not approved or declined the request For a pending watch request your presence status remains unavailable to the watcher Global address book ad hoc presence Ad hoc presence subscription allows users to check presence status of people who are not in their Friends list In the case of contacts that are defined as Friends no ad hoc presence subscriptions are required since the user is already subscribed to their friends presence For Global Address Book GAB and non friend personal address book PAB contacts an ad hoc subscription 1s created for the lifetime of the Contact Details window As long as the window is open the user receives presence updates for that contact The ad hoc subscription is terminated when the window is closed Managing your presence Once you are registered with the network Bell Aliant PC Phone allows you to change your presence information at any time 55 Changing presence state from the
113. r click Join in the Conversation window to initiate the transfer A 3 way conference starts between the Assisted user Assistant and the caller being transferred To complete the call without joining after talking to the Assisted user click Complete Transfer in the Conversation window to initiate the transfer A call is established only between the Assisted user and the caller being transferred Transferring a call to Assisted user voicemail This procedure requires that Assisted user has voicemail and Unified Communications services assigned To announce an active call and transfer the call to an Assisted user s voicemail 1 Click Transfer in the Conversation window The Transfer Call window appears Enter a transfer address such as a telephone number or SIP address select a Recent or Directory entry or select an Assisted user from the drop down list Click To Voicemail 49 The call on hold is transferred to the selected Assisted user s voicemail If the Assisted user has a static voicemail redirection the call is redirected to the selected assistant user s voicemail Presence Topics in this section e Understanding presence e Managing your presence Understanding presence Presence enables you to see the online status of other users on the network lets others know your status and also allows you to be immediately notified when a new watcher is requesting authorization to view your presence
114. r personal address book so that you can identify the incoming calls from this contact without looking at the incoming call window Ring tones are stored as wav files in the Bell Aliant PC Phone installation directory Ask your system administrator if other ring tones are available To select a ring tone for a new or existing personal address book entry 1 Click Add Contact in the Directory display pane A new Contact Details Edit window appears or right click on an existing address book contact name and select Edit 2 Enter the data for the new address book entry in the appropriate text field 3 Locate your wav ring tone file in the button beside the Ring field A navigation window opens 4 Navigate to the directory location of your wav ring tone files and select a file 5 Click Open The file path to the ring tone appears in the field Incoming calls from this contact will sound this ring tone 6 Click the gt button to hear the ring tone you have selected 7 Click Save 66 67 Viewing a personal address book entry To view the details of a personal address book entry 1 2 Select the Directory entry Right click on the Directory entry and select View Details from the shortcut menu of available actions Bell Aliant PC Phone displays a Contact Details window for the selected entry Tip You can initiate a call to a specific number or address shown in the Contact Details window by clicking on the hi
115. rnal communities such as Yahoo Google AOL MSN and Jabber However you user must have valid user names for each community you wish to communicate with For example in order to exchange instant messages with a Yahoo user you must have a valid Yahoo identification Ensure that you create an ID as required for each community Encryption of instant messaging is system dependent and is subject to the export control regulations of your country 40 The following table shows how you can send an instant message IM in any of the following ways When you send an IM By selecting the Then this window appears from the Conversation Instant Message l window of an active call button the Conversation window expands to show the instant message control pane for you to send a text message to the user on the call from the Conversation Instant Message window of an incoming call button the Conversation window expands to show the instant message contro pane for you to send a text message to the originator of the call from the Call area of an Reply w IM button the Conversation window expands incoming call to show the instant message control pane for you to send a text message to the originator of the call 41 Sending an Instant Message To initiate an instant message conversation from the Bell Aliant PC Phone interface 1 From the Directory tab of the main interface window select a contact from the personal or global address
116. rocedure instructs you to enter an address it means that you must enter either a telephone number or a SIP address A SIP address is a unique identifier of users on the IP network It can either be a username or a phone number in a domain It has the same format as an email address for example jdoe lab1 org but it is not an email address The network can identify where you are and route your calls by tracking your SIP address when you sign in to any Bell Aliant PC Phone or IP Phone In order to make it easier to place calls you can store addresses SIP addresses or telephone numbers in the address book Using SIP addresses allows you to take advantage of the more powerful features of Bell Aliant PC Phone such as presence Trusted user A Trusted User is a user or a contact that you trust Sharing sessions like File Transfers and Whiteboard sharing from Trusted users are accepted without doing the Accept action Trusted users are configured on per Contact basis In the Address Book each contact has the Trusted user checkbox on the Contact Details page The feature is available when at least one of the Client Collaboration services 1s enabled for a user When collaboration service is disabled the Trusted user checkbox is not displayed on the Contact Details page Trusted users settings are stored locally in Bell Aliant PC Phone in the Address Book Acronyms This guide uses the following acronyms bpp Bits per pixel CODEC coder decoder
117. rsonal Agent Preferences Services Service package To choose MPEG4 as the preferred video CODEC 129 1 The Video Configuration window appears Video Configuration Video Driver Receive Only Video Interface Video is receive only select a driver to transmit Preferred Video Codec H 263 Codec Codec Quality Settings Display remote video as Format Emb E Full A ix Source 130 2 Select MPEG4 Codec from the Preferred Video Codec drop down list If your video camera does not support a video capture format that is usable by the MPEG4 CODEC then the MPEG4 CODEC does not appear as a choice 3 Select one of the Codec Quality Settings or click Config Using a custom video configuration must be done with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over 1 Mbit s and erodes network and PC performance Bell Aliant encourages you to use one of the pre defined video configurations for everyday use 4 Use the guidelines in the table to adjust the custom video configuration MPEG4 custom video configuration Output video bitstream rate Key frame interval Video fluidity Enable four motion vectors per macroblock Improve Resistance to Packet Loss This specifies the maximum bitrate that the encoder transmits not including header information Drag the Slider or enter a value in the text box a
118. rt microsoft com kb 887678 Unable to retrieve services If you are unable to retrieve your services you may get the following error Unable to retrieve services To resolve this problem do the following 162 1 2 Log out of Bell Aliant PC Phone Login to Bell Aliant PC Phone Bell Aliant PC Phone should automatically retrieve your services When you log back into Bell Aliant PC Phone ensure that your Presence status is Connected If your login button is green but your Presence status is Unknown it means you need to reset your Internet Options to their default settings Resetting Internet Options If you modified your Internet Options reset the values and verify that it is configured to use SSL2 0 and SSL 3 0 From your PC 1 Goto Start Control Panel and click Internet Options 2 Click the Advanced tab from the Internet Properties window 3 Scroll down to Security and select the Use SSL 2 0 and Use SSL 3 0 check boxes 4 Click Apply 5 Click Restore Defaults 6 Log out of Bell Aliant PC Phone The services should download successfully Checking Security settings If you are unable to retrieve or download services even after resetting the Restore Defaults option check your Security settings by performing the following procedures Configuring the security settings for the Trusted sites zone Setting the Security Zones to default settings Clearing SSL state and AutoComplete his
119. running while Bell Aliant PC Phone uninstall program is running the button that the Outlook plug in uses will remain on the toolbar in Outlook Since the Outlook plug in is no longer present on your PC after you remove Bell Aliant PC Phone the Call button will no longer function Remove the stranded button by right clicking on the toolbar and selecting customize Right click Call and then Delete Removing Bell Aliant PC Phone During installation of Bell Aliant PC Phone the installer program creates both an uninstall icon for Bell Aliant PC Phone and an entry in the Add Remove Programs control pane applet Tip If you remove Bell Aliant PC Phone running on Windows Vista you will receive a prompt stating that the publisher is unidentified This is currently a known InstallShield 2008 issue Click Allow and continue the process of removing Bell Aliant PC Phone 152 To remove Bell Aliant PC Phone using the uninstall program icon 1 Select the Start Programs Bell Aliant PC Phone Uninstall program icon in the Bell Aliant PC Phone program group on your PC The Bell Aliant PC Phone uninstall program launches and the uninstall confirmation dialog window appears Click Yes to remove Bell Aliant PC Phone from your computer click No to cancel the uninstall procedure leaving Bell Aliant PC Phone on your computer To remove Bell Aliant PC Phone using the Control Panel 1 Select the Start Settings Control Panel to display the s
120. s 2 Select whether Bell Aliant PC Phone generates call related sound effects for example local incoming ringing or end of call notification 108 3 Click OK to save your changes or Cancel to exit without saving Accessing the Audio Wizard Te l Select Settings button Audio to display the Audio settings window 2 Click Launch to start the Audio Wizard Audio Wizard Launch the Audio Wizard to test your audio configuration Launch 109 Specifying advanced audio options 1 To specify advanced options for Automatic Gain Control Echo Reducer and Mic Boost click Advanced Options to display the Advanced Audio Options dialog box Advanced Audio Options Automatic Gain Control This feature dynamically adjusts microphone volume to produce a comfortable speech level to other parties Microphone Automatic Gain Control Echo Reducer Enable Echo Reducer if the person you are talking to indicates there is an echo Echo during calls can be introduced by some headsets or by using PC speakers as the device used for voice Please refer to the Help files for more information regarding Audio Enable Echo Reducer Mic Boost If Mic Boost is not disabled system settings will be used Enabling mic boost in system settings may cause echo in calls Disable Mic Boost 2 Enable Automatic Gain Control if other parties on a call complain that your speech is too loud or soft To enable Automatic Gain Control if you are already o
121. s powered in order to preserve system state e Hibernate The system state is saved to the hard drive and power to all PC components is turned off e Eject Similar to Standby but it causes a hardware re configuration to occur in the PC 3 Click OK to save your changes or Cancel to exit without saving Specifying miscellaneous settings Miscellaneous preferences allow you to customize how Bell Aliant PC Phone behaves when you click Ignore and when you double click an entry Specifying Ignore button action To specify the action that Bell Aliant PC Phone performs when you click Ignore for an incoming call l Select sains Buton OD Miscellaneous 2 Select how Bell Aliant PC Phone behaves when you click Ignore on a receiving call Conversation window Ignore Action affects PC Client Only silences ringing only on Bell Aliant PC Phone your other network devices continue to ring Ignore Action affects all User Network Contacts silences ringing on Bell Aliant PC Phone plus all your network devices the incoming call 143 route advances to your next route list 3 Click OK to save your changes or Cancel to exit without saving Specifying double click action Double click action settings are visible in miscellaneous Preferences only if you have the Instant Messaging service assigned to you If Instant Messaging is not assigned double clicking an entry will initiate a call To specify the action Bell Aliant PC Phone per
122. s Online list Show availability Add or remove the user to your Personal Contacts list Trusted user Accept files or use the sharing Capability with your contact without receiving the Accept option Send an email to the user Send File Send a file to the user Sharing if enabled Start a sharing conversation with the user The list of available shortcut actions depends on how much information is available for the address book entry For example if the selected address book entry has a home phone number then an option to call the user at that home phone number also appears on the action menu Adding a personal address book entry Bell Aliant PC Phone allows you to add entries to your personal address book The maximum number of personal address book entries you can add depends on your services You can communicate with users from other communities such as Yahoo Google AOL MSN and Jabber by adding their contact information in your personal address book To successfully communicate with external communities you must do the following e Get access to the XMPP Gateway service from your voice service provider an Enterprise or Carrier e Use the Personal Agent to configure the XMPP Gateway service with your external gateways credentials e Strictly follow the naming conventions as shown in the following table Use this naming convention O Google user user gtalk if the user s domain is gmail com o user gtalk doma
123. s the transmission of an idle notification The default value for this interval is 15 seconds To enable the Is Typing notifications and to change the default value of the idle timeout period l Select sctines ton OE H Instant Messaging 2 Select Enable under the Typing notifications section 3 If desired enter a new idle timeout period in seconds 137 4 Click OK 138 Enabling instant messaging spell check The instant messaging functionality also includes spell checking functionality which detects incorrectly spelled words within instant messages and chat sessions as soon as the user finishes typing them misspelled words are underlined in red To enable the spell check functionality l Select sctines Buton A H Instant Messaging 2 Select Enable IM Spell Check 3 ClickOK Setting up or changing instant messaging dictionaries Dictionaries are collections of valid words used by the spell checker to identify misspelled words and to provide correction suggestions By default the English dictionary is used for spell check functionality To change the current dictionary l Select sctines ton OL Instant Messaging 2 Click Change beside the listing of the current dictionary 3 Select a dictionary from the available or installed list and click Set as current 4 Click OK Adding a custom dictionary The user can add custom dictionaries and then use them for spell checking Custom dictionaries can either b
124. section select the Always On Top check box if you want the Bell Aliant PC Phone main GUI to appear on top in front of other applications on your desktop Click OK to save your changes or Cancel to exit without saving Specifying a tool tips delay To specify the delay before the tool tip shows up S etting Select Settings suro kA Display In the Tool Tips section select how long Bell Aliant PC Phone waits before displaying a Tool Tip Click OK to save your changes or Cancel to exit without saving calls preferences Calls preferences allow you to enable or disable dialing prefixes when making a call Call preferences also enable you to specify call session window pop up behavior Setting up a dialing prefix To set up a dialing prefix Select Settings Button 203 Calls Select the Use dialing prefix check box Click the lt Click to Add New Prefix gt and enter the new prefix you wish to define Press Enter 141 The prefix appears in bold indicating it is your default dialing prefix Continue to add more dialing prefixes as needed Additional prefixes are not highlighted indicating they are not your default dialing prefixes Select a prefix from the list you entered and click Make Default to change your default dialing prefix The dialing prefix you choose appears in bold Select a prefix from the list you entered and click Remove to remove a dialing prefix Specifying call pop up behavior By de
125. sence of a user in an instant message conversation window In an IM conversation window you can see the Presence status of another user if the other user is in your personal address book and that user is tagged as a Friend If the user is not in your personal address book and the user is not tagged as a Friend the Presence of the other user is not automatically shown In this case you may query the user s Presence Tip You can query Ad hoc presence only if you have Presence Watch Authorization You can see another user s presence only if your request is accepted by that user To find the address of a user from the Global Address Book and query the user s Presence status from the IM conversation window 1 Click the Directory icon on the main toolbar from your Bell Aliant PC Phone main window 43 Note that the Directory display pane defaults to the Bell Aliant PC Phone Address Book 2 Select the Global Address Book from the drop down list 3 Enter the name of the user with whom you wish to start an IM conversation The name appears in the Directory display pane 4 Right click on the name and click Send Instant Message An IM window appears showing the name of the user and a question mark for the user s Presence status Click on the question mark icon to display the user s presence status 5 Click the Presence icon The icon changes to the user s current Presence status Clearing your instant messages history When you
126. system logs the rejected 28 Ending a incoming calls into your incoming call logs as missed calls Call Waiting Disable applies to all endpoints not just Bell Aliant PC Phone Activating the call waiting disable feature does not affect instant messaging collaboration capabilities or making outgoing calls When the system administrator activates the call waiting disable feature the caller receives one of the following e a busy tone e your voicemail with the user busy greeting The ability to use the call waiting disable feature depends on whether this service is assigned to you If you do not have support this feature then you cannot use the call waiting disable feature call To end a call select the Hangup Call Button Ending a voice conversation does not necessarily close the Conversation window If there are other active conversations with the user the window stays open for example if the instant messaging control pane is open the Conversation window remains open even after the voice conversation has ended Declining a call You can decline a call using the Decline option When a call is declined with or without reason the calling party hears a tone indicating that the call has been declined When a decline reason is given depending on the capabilities of the service provider and the calling party s phone the reason is presented to the calling party To decline a call 1 Click Decline in the incom
127. t from the Timestamp format settings drop down list 136 3 Click OK to save your changes or Cancel to exit without saving Specifying instant message pop up behavior By default when Bell Aliant PC Phone receives an instant message a Conversation window appears and assumes window focus To configure how Bell Aliant PC Phone behaves when an instant message 1s received 1 Select Tools Preferences Instant Messaging 2 Select Minimize new IM window to taskbar to have Bell Aliant PC Phone only flash the taskbar and not have the new instant message pop up on your desktop When you select this option you can also select the check box Display a notification near the System Tray This displays a system tray pop up window when you receive an instant message Bring IM window to front to have Bell Aliant PC Phone bring the Conversation window to the front of your desktop 3 Click OK to save your changes or Cancel to exit without saving Enabling Is Typing notifications The instant messaging functionality also includes the option of Is Typing notifications If your service package enables this option an indicator is added to the Instant Message window indicating that the user is typing a message The Is typing notification displays in an existing Instant Message session window before the actual Instant Message content arrives You can also specify the idle timeout period the time period in which not typing cause
128. t to the Startup folder located in the Programs folder On Windows 7 1 Click the Start button and select All Programs Startup 2 Right click on Startup and select Open 3 Copy the Bell Aliant PC Phone shortcut to the Startup folder 4 Restart your PC On Windows 8 1 Open the Startup folder by navigating to C Users lt user gt AppData Roaming Microsoft Windows Start Menu Programs Startup Note You can pin this folder to the Start Screen for future access by right clicking the Startup folder and selecting Pin to Start 2 Copy the Bell Aliant PC Phone shortcut to the Startup folder 3 Restart your PC Navigating Bell Aliant PC Phone The main window interface appears when you start Bell Aliant PC Phone Bell Aliant PC Phone must be enabled for voice to use the following options available on the main page of your client e Call Show dialpad and Video buttons e Call Logs panel History tab in the Bell Aliant PC Phone interface e Missed or new calls and voice mail notifications Main menu actions Bell Aliant PC Phone has a flexible interface that allows you to perform commands using the menus and the GUI The following tables list the actions you can perform from the Bell Aliant PC Phone main menu and their corresponding menu location Tip Access to some of the menu action items depends on the services and service profiles assigned to you If a menu item is not available to you it does not appear on your Bell
129. t to the encoder 5 Click OK Both clients in a call must support MPEG4 video CODEC in order to send and receive The following table lists the MPEG4 Codec Quality Settings default values Bitstream Key Frame Interval Video Fluidity Enable four motion vectors for each macroblock Improve Resistance to Packet Loss Dynamic Resolution Conversion Setting up network based voicemail access optional Voicemail preferences allow you to customize how the Bell Aliant PC Phone behaves when contacting your voicemail server Access to the voicemail settings depends on whether this service is assigned to you If you do not have voicemail support you cannot alter the voicemail settings Tip These settings are not available to users who have Bell Aliant PC Phone with Converged Desktop service or who have Bell Aliant PC Phone with no voice capability To set up your network based voicemail access 132 1 Click Settings button Voice Mail Bell Aliant PC Phone User Preferences T s i Ser Voicemail Login Connection oe y n A Provide your voicemail system access number and login Network information Audio Devices Mailbox ID Password Audio Voicemail Phone Number pound key pound key Sounds 99 Video Voicemail Voicemail Commands File Exchange Fill in the following fields with your voicemail system commands Presence Instant Messaging i Play Message Delete Message Display Calls System Previo
130. te Transfer button in the Conversation window flashes 4 After talking to the transfer destination Flashing Complete transfer button The transferee and the transfer destination are connected in a call and the transfer is complete You are dropped from the calls with both transferee and transfer destination Conference calling Conferences are calls that can involve more than two callers You can use Bell Aliant PC Phone to create a conference or to dial into a conference The ability to create conferences depends on whether conferencing service is assigned to you There are two types of conferences ad hoc conferences and MeetMe conferences e Ad hoc conferences are created on the fly by joining multiple calls together into one conference call e Conference Bridge service allows you to have a personal conference bridge available 24 hours a day Use of the bridge is enforced through PIN access Participants dialing into the bridge are greeted and prompted to enter an Access Code that uniquely identifies a personal bridge Only you as the chairperson the person who owns the bridge can open the bridge and allow participants to join 34 Tip To make conference calls your Bell Aliant PC Phone must have voice enabled Creating a conference The maximum number of conference ports available for your call 1s defined by your services As conference host you use one port so the maximum number of people who can join an audio confere
131. tically placed in your Windows system clipboard Sending clipboard data Once the system clipboard contains data you can transfer it to the remote user To send clipboard data 1 Click Sharing in the Conversation window for the call 94 2 Select Transfer Clipboard 95 Bell Aliant PC Phone contacts the remote party and waits for the transfer clipboard request to be accepted or rejected While waiting for remote party acceptance the transfer clipboard request is in the pending state Tip Before the far end has accepted or rejected your transfer clipboard request you have the ability to cancel the transfer clipboard request Click Stop to cancel the transfer clipboard request If the remote party accepts the transfer clipboard request the clipboard data is sent and the sharing window indicates that the data transfer has been completed successfully If the remote party rejects the transfer clipboard request the clipboard data is not sent and the sharing window indicates that the data transfer request was rejected Receiving a transfer clipboard request If the remote party initiates a Transfer Clipboard command the Conversation window expand showing you the sharing control pane The window displays the clipboard transfer request in a pending state To reject the clipboard data click Reject in the sharing control pane The sharing window indicates that the data transfer has not been transferred to your system clipboard
132. tory Turning off the pop up blocker Looking for third party firewall or antivirus programs 163 Configuring the security settings for the Trusted sites zone Tip Only add those sites that you trust as a trusted site If you are not sure about a web site do not add the web site to the Trusted sites list To configure the security settings for the Trusted sites zone HO UW Aa W N F N Go to Start Control Panel and click Internet Options Click the Security tab Click Trusted sites Click Default Level Click Sites The Trusted sites window opens Type the URL of the any SSL secured 128 Bit web site in the Add this web site to the zone field Click OK Click Apply Setting the Security Zones to default settings WO O N wD WI A W N FF _ From the Security tab on the Internet Properties window Click Internet Click Default Level Click Local Intranet Click Default Level Click Trusted sites Click Default Level Click Restricted sites Click Default Level Click Apply From the Privacy tab ensure that the Settings for the Internet zone are set to Medium If it is not set to Medium move the slider up or down and click Default 164 11 Click Apply Clearing SSL state and AutoComplete history 1 2 3 4 Ul Click the Content tab on the Internet Properties window In the Certificates section click Clear SSL State Click OK In the Personal information area click
133. ttings based on this connection speed If you enter a connection speed higher than your actual connection the application may overload your PC with incoming voice packets Check with your system administrator if you are not sure what type of connection you have 3 Click OK to save your changes or Cancel to exit without saving Defining network settings Network preferences allow you to customize your active proxy and to select whether to automatically connect to the active proxy when Bell Aliant PC Phone launches Specify the active proxy 1l Select Setting button 3S Network to display the Network configuration window Your active proxy server IP address appears 103 Bell Aliant PC Phone User Connection Network Audio Devices Audio Sounds Video Voicemail File Exchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office Conference Bridge User Preferences Active Network Please select proxy you wish to be active Active Proxy Proxy TLS Port Proxy TCP Port Proxy UDP Port Domain Name Firewall Timer Add Auto Sign In sip7 09 bellaliant m o oO 5060 aliant 09 ca 30 Sec Edit Automatically sign me in at Startup Server Authentication Disable Certificate Revoke Status checking 2 Select your proxy server in the Active Proxy list 3 Click Edit 104 The Network Configuration window displays your proxy address port dom
134. uest click Accept in the sharing control pane The share whiteboard application is started The Sharing control pane display indicates that the shared whiteboard request was accepted To reject the share whiteboard request click Reject from the sharing window The whiteboard request is rejected and the window indicates that the shared whiteboard request was rejected 92 Using the whiteboard After the remote party has accepted your share whiteboard request Bell Aliant PC Phone displays the Whiteboard window Keep the following in mind when using the whiteboard workspace Use the object drawing tools circle square polygon to create shapes and lines The drawings are vector drawings not bitmaps This means you can move edit or delete the objects you create with these tools rather than manipulate them pixel by pixel as you do with paint type programs Use the color selectors to choose colors for drawing objects and text Use the line weight selectors to choose the thickness of drawing lines Both you and the other user can edit the whiteboard drawing space Both of you can view the results immediately Saving whiteboard drawings To save whiteboard drawings 1 2 3 Select File Save from the menu on the Whiteboard window Select a location and enter a filename in the Save Whiteboard window Click Save Bell Aliant PC Phone saves the file to the location and filename you specified Restoring whiteboard dra
135. um bandwidth High speed LAN 512 Kbps e High bandwidth High speed LAN 768 Kbps 22 e Very high bandwidth HD Ready Video Lan 4 Mbps In addition Bell Aliant PC Phone allows you to specify a custom video configuration The default setting for video is receive only video Before you can send video you must configure the video settings Making a voice or video call You can make voice and video calls from Bell Aliant PC Phone Making video calls depends on whether this service is assigned to you If you do not have video support you cannot make video calls Tip To make video calls successfully ensure that you enable the video option from Settings button Video tab which you access from the main menu Initiating a voice or video call 1 Click the Show Dialpad button The Dialpad window appears 2 Enter a number in the Dialpad field Depending on your service provider you might be able to enter a username SIP address or public telephone number 3 Select a contact to call from the Directory or History tab Double clicking the contact or clicking the Make a Call button will initiate a call to that contact Tip Double click on a personal address book entry to immediately make a call to that entry 23 Making acall with a dialing prefix You can set up dialing prefixes from the Settings button Calls window to make calls When you set up dialing prefixes and make a call to what appears to be a PSTN number t
136. us Message Next Message Miscellaneous Send Reply Message User Interface Call Back MS Office Conference Bridge User Defined Key 1 cand Digits User Defined Key 2 Info Digits 2 Enter the Voicemail Phone Number of your voicemail system without punctuation Enter any extra digits required by your organization s phone network 3 Enter the Mailbox ID and the pound symbol if required 133 4 Enter your Password and the pound symbol if required Tip After auto dialing your voicemail system number by default Bell Aliant PC Phone waits three seconds before dialing your mailbox ID Setting then waits another two seconds before dialing your password If you need to increase the delay to match the timing of your voicemail systems prompts add one or more commas before the mailbox ID and or password value Each comma represents an additional one second delay Enter the numeric function commands your voicemail uses to perform standard functions such as playing and deleting messages and sending replies Bell Aliant PC Phone uses this information to support at a select voicemail functions Optionally define up to two custom voicemail functions and the keystrokes that activate them Click OK to save your changes or Cancel to exit without saving up file exchange settings optional To set up file exchange settings ot Click Settings button FileExchange Specify the default folder locati
137. ut deleting the user profile Renaming a profile To rename a user profile 1 Select the Start Programs Bell Aliant PC Phone Profile Manager program icon in the Bell Aliant PC Phone program group on your PC The Profile Manager window appears Select a profile and click Rename A window prompts you to enter the profile s new name Enter the new name for the user profile Click OK to save your changes or Cancel to exit without renaming the user profile 150 Automatic software upgrades For automatic software upgrades you need to download the Automatic Software Upgrade ASU packages The downloaded ASU packages is saved under the user profile directory lt user profile directory gt lt install directory name gt For example the ASU packages get saved under users winuser Bell Aliant PC Phone When you launch Bell Aliant PC Phone it automatically checks to see if there is a need to upgrade the software This occurs five minutes after you log on and every hour thereafter By default automatic software updates are downloaded from the provisioning server but this is configurable For more information about configuring ASUs to download from a custom web server contact your next level of support The following icons explain the colors of the Automatic Software Upgrade ASU status button you will see in the status bar ASU is performed only for packages that have been modified When Bell Aliant PC Phone checks f
138. vanced Prediction Mode This option tightens video compression but the decoded video is more susceptible to artifacts due to packet loss 5 Click OK 122 Both clients in a call must support H 263 video CODEC in order to send and receive The following table lists the H 263 Codec Quality Settings default values Setting Bitstream Key Frame Interval Video Fluidity Advanced Prediction Mode Selecting H 263 video CODEC The different formats that you can use to send and receive video depend on the support you have for different CODECs Contact your system administrator for this information or check your Personal Agent Preferences Services Service package To choose H 263 as the preferred video CODEC 1 Click Settings button Video Configure The Video Configuration window appears 2 Select H 263 Codec from the Preferred Video Codec drop down list If your video camera does not support a video capture format that is usable by the H 263 CODEC then the H 263 CODEC does not appear as a choice 123 3 Select one of the Codec Quality Settings or click Config Use custom video configuration with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over Mbit s and erodes network and PC performance Bell Aliant encourages you to use one of the pre defined video configurations for everyday use 4 Use the guideli
139. wings To restore whiteboard drawings 1 2 3 Select File Restore from the menu on the Whiteboard window Browse to select the previously saved whiteboard drawing Click Open The Whiteboard window updates to display the saved whiteboard drawing 93 Transferring the clipboard Bell Aliant PC Phone lets you send and receive Windows clipboard data to and from another user s Bell Aliant PC Phone You can share clips of text photos drawings Web bookmarks email address books and other clipboard contents Once a conversation has been successfully started two users can send Windows clipboard data using the Transfer Clipboard sharing tool Certain items copied to your clipboard file such as file icons cannot be copied and sent using the Transfer Clipboard sharing tool Use the Send File sharing tool to send these items Placing the content in the Windows clipboard Before you are able to transfer clipboard data to the remote user you must place some data into the system clipboard To put content in the clipboard 1 Open the application and file containing the desired content you want to transfer 2 Select and highlight the portion of the file you wish to exchange through the clipboard 3 Use that application s Copy function to copy the content to the system clipboard Tip For most applications the keyboard shortcut command is lt CTRL C gt and the menu command is Edit Copy The selected contents are automa
140. y in an office using a 10 100 Mbit s LAN This configuration uses a large video window and produces a video bit rate around 400 to 800 kbit s This video is suitable for overhead projection Very high bandwidth Enables High Definition HD Ready video telephony in an office using a 4 Mbps LAN This configuration uses a 1280 x 720 video window and produces a video bit rate of 4096 kbit s for H 264 This setting is disabled if no HD capable web camera is detected Custom setting Fine tunes video performance The video bit rates listed for the pre defined video configuration settings are approximate and may vary in actual use The first time you configure the video the video camera is examined and verified for compatibility with Bell Aliant PC Phone If the camera is compatible a small window displaying video from the camera appears If the video camera is incompatible with Bell Aliant PC Phone follow the on screen directions to configure the camera If no video camera is attached to the PC when you configure video a No camera available message appears the first time that you select a pre defined video configuration setting This message indicates that although you cannot send video you can still receive video 3 Click OK to close the Configure Video window 4 Click OK to save your changes or Cancel to exit without saving After the video camera has passed compatibility testing with Bell Aliant PC Phone video can be sent
141. your keyboard The IM broadcast you sent appears on your IM Broadcast window Tip The IM Broadcast window sends messages to multiple users simultaneously It does not receive any messages If one of your contacts is offline a window appears letting you know that your IM broadcast failed to reach this person Using voicemail Bell Aliant PC Phone gives you point and select access to your voicemail service from your organization or network provider You can access the integrated voicemail commands from your Bell Aliant PC Phone only if this service is 45 assigned to you Contact your service provider for details on obtaining network based voicemail and ensuring that your unanswered calls go to your network voicemail box the first time configure Bell Aliant PC Phone to contact your voicemail Tip Before accessing your voicemail through Bell Aliant PC Phone for system The ability to use Unified Communications services depends on whether this service is assigned to you Tip To use the voicemail service your Bell Aliant PC Phone must have voice enabled Message Waiting Indicator MWI You can have access to your network based voicemail server only if this service is assigned to you If you have support for this service then when a user leaves you a voicemail message Bell Aliant PC Phone alerts you that you have voicemail The voicemail status button appears on the main interface indicating you have a voice mail With the
142. ystem Control Panel window Click the Add Remove Programs icon to launch the Add Remove Programs window Select Bell Aliant PC Phone from the list of programs and click Change Remove The Bell Aliant PC Phone uninstall program launches and the uninstall confirmation dialog window appears Click Yes to remove Bell Aliant PC Phone from your computer click No to cancel the uninstall procedure leaving Bell Aliant PC Phone on your computer Tip When you uninstall Bell Aliant PC Phone your profile s are not deleted You will have access to your profiles when you reinstall Bell Aliant PC Phone You can remove personal profiles by deleting Bell Aliant PC Phone profiles directory By default this is located in the Bell Aliant PC Phone directory on your PC although you or your administrator can specify the location at the time of installation 153 Troubleshooting Bell Aliant PC Phone activities are automatically captured in a log file If you experience any of the problems in this section make sure to send these logs to your next level of support Topics in this chapter can help you troubleshoot if you have problems such as starting up Bell Aliant PC Phone setting up your audio enabling your video or using the sharing features For Bell Allant PC Phone users The following sections help you find solutions to some problems that you may come across with Bell Aliant PC Phone Security Alerts when Accessing Bell Aliant PC

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