MRU Secure Remote Access Service (SRAS) User Guide
Contents
1. 1910 5 Remote desktop RDP to a computer inside MRU network Note For PCs not running Microsoft Windows you will need to use the Network Connect feature See section 9 Use Network Connect and the RDP client of your choice to connect e The Terminal Sessions Pane provides you this capability Terminal Sessions Launch Remote Desktop Session to Hostname or IP eg test device net or 192 168 2 3 You don t have any terminal sessions e The target system could be a server or a desktop However you must have already been granted remote desktop access to the MRU computer you want to connect to e There are 2 ways to do this 1 Entering the IP address or the hostname of the internal computer into the mrdt509999 ad mtroyal ca p window and click the Launch l icon In some situations using the IP address may work better Acceptable hostname examples e mrdt509999 e mrdt509999 ad mtroyal ca 2 Orclick the icon to add a permanent session link MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul2014 18 We MOUNT ROYAL UNIVERSITY Igo e To setup a permanent link click Ey icon The following window will be launched Follow the example on the screen to enter the hostname of the computer Bi Add Terminal Services Session Session Type Windows Terminal Services Bookmark Name Juser desktopl Description Host mrdt609999 ad mtroyal_ca Name or2. We MOUNT ROYAL UNIVERSITY LOTO 8 Lotus Notes client You can use a web browser to access Lotus Notes remotely instead of its client It will provide you with most of the common functions The address URL is notes mtroyal ca Please check to ensure the Terminal Session Pane as shown immediately below is displayed on your SRAS home page If it is not please contact the MRU Service Desk to request the Lotus Notes client remote access service Terminal Sessions Launch Remote Desktop Session to Hostname or IP eg test device net or 192 168 2 3 You don t have any termina sessions To remotely access Lotus Notes service using its client please launch the Network Connect described above in section 7 and then run your Lotus Notes client 9 CMS Remote Access Please check to ensure the Terminal Session Pane as shown immediately below is displayed on your SRAS home page If it is not please contact the MRU Service Desk to request the CMS remote access service Terminal Sessions Ba Launch Remote Desktop Session to Hostname or IP eg test device net or 192 168 2 3 You don t have any terminal sessions To access CMS service remotely please launch the Network Connect described above in section 7 and then access the CMS as you normally do MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 26 We MOUNT ROYAL UNIVERSITY LOTO 10 Banner Forms and Reports Access
3. 0 and later Oracle JRE 6 and later Linux Ubuntu 12 04 LTS Firefox 24 ESR Oracle JRE 7 Linux Ubuntu 11 x 10 x 9 10 Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later Mac OS 10 9 Safari 7 0 Oracle JRE 7 Mac OS X 10 8 64 bit Safari 6 0 5 1 Oracle JRE 7 Mac OS X 10 7 4 10 6 64 bit Safari 6 0 5 1 5 0 and 32 bit Oracle JRE 6 and later MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 4 MOUNT ROYAL UNIVERSITY 1910 Mac OS X 10 8 10 7 32 bit Safari 6 0 5 1 5 0 X Oracle JRE 6 and later Non Windows Desktop Platform requirements for Network Connect Operating System Qualified Compatible Linux Fedora 12 Firefox 24 ESR Y Oracle JRE 7 6 Iced Tea Web 1 2 with OpenJDK 7 6 Linux Fedora 12 Google Chrome BP Linux openSUSE 12 1 Firefox 24 ESR Y Oracle JRE 7 6 Iced Tea Web 1 2 with OpenJDK 7 6 Linux openSUSE 12 1 Google Chrome o Linux Ubuntu 12 04 LTS Firefox 24 ESR Y Oracle JRE 7 6 Iced Tea Web 1 2 with OpenJDK 7 6 Linux Ubuntu 12 04 LTS Google Chrome TF Mac OS X 10 8 64 bit Safari 6 0 5 1 Y Oracle JRE 7 Mac OS X 10 7 4 10 6 64 bit Safari 6 0 5 1 5 0 Y and 32 bit Oracle JRE 6 and later MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul2014 5 We MOUNT ROYAL UNIVERSITY I91O Mac OS X 10 8 10 7 32 bit Safari 6 0 5 1 5 0 Oracle JRE 6 and later Operation Guides This is a quick starting
4. Launch Network Connect described above in section 7 and then access Banner Forms and Reports as you normally do Please note that only computers running Microsoft Windows provided by MRU are allowed access via SRAS 11 Session timeout SRAS will time out a user session which has been idle for more than 15 minutes The system will prompt the user with the following message The page at https secure mtroyal ca says ae Q Your session will expire in 5 minute s due to inactivity Please click OK to extend your session lt i Click OK to continue It may ask you for a username and password again Most of the time the system will resume the last state the user was in when the session was timed out The maximum session time for each successful log on is 10 hours MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 27 MOUNT ROYAL UNIVERSITY 1910 12 Configure the user page Preferen The end user can customize the user interface by clicking the icon The following window will then be displayed The end user can then change the settings allowed on the different tabs Ms MOUNT ROYAL D Session or E 09 59 23 UNIVERSITY Home Preferences a Heip Sign Out LOLO _Browse ties p Preferences IAE General Applications Advanced Panel Sorting Left Column Right Column Move Up Welcome a siias TER Terminal Sessions l Move Up Files
5. MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 23 We MOUNT ROYAL UNIVERSITY I91O Apple Mac Linux You can double click the small icon shown above to see the connection status and disconnect it Shown below are the expanded icon views for different platforms Microsoft Windows Network Connect Connection secure_mlroyal_ca Status Connected Duration 00 00 05 Bytes Sent 1 309 Bytes Received 300 Assigned IP 142 109 17 174 Security 4 5128 SHA1 Compression None Transport Mode ESP Sign Out MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 24 We MOUNT ROYAL UNIVERSITY 1910 Apple Mac A P rm Network Connect E y Home Logs Diagnostics Sign Out secure mtroyal ca Duration 25 seconds Assigned IP 142 109 17 170 fa Hide Details a Sent Received 2 9 KB 2 9 KB Security SSL Compression Deflate Transport Mode SSL over AirPort Linux 7 Network Connect File Help Session Logs Diagnostics Connection secure mtroyal ca Status Connecting to NCSVC Duration 00 00 00 Bytes Sent 0 Bytes Received O Assigned IF Security Compression Transport Mode e Once successfully connected you can launch applications such as RDP client on your local computer to access internal MRU computing resources MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 25
6. as shown below Windovs Files gt Bookmark juser H Test Current Folde I r I E I Bookmark Selected Delete Download Upioad Files NewFolder_ Name Type Size Modified E gl Nice iet File 4 Bytes Thu Apr i2 12 34 47 2012 MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 14 We MOUNT ROYAL UNIVERSITY IOIO e Note Ifa file or folder with the same name already exists in the directory and you do not specify a name the uploaded file is saved with the name filename timestamp ext See screen capture below Windows Files gt Bookmark quser H Test Current Folde Because file Nice txt already exists the uploaded fie nas been renamed to Nice 04 13 12 14 53 txt Bookmark Selected Delete Download Upioad Files jf New Folder Test Name Type Size Modified E nice 04 13 12 14 53 tc File 4 Bytes Fri Apr 13 14 54 00 2012 l E Mice tet File 4 Bytes Fri Apr 43 14 52 46 2042 To overwrite an existing file or folder you must enter the name in the Save As field For example to overwrite the file test txt in our example you must enter test txt in the Save As field Files to Upload to Upload Upload to juser H Files 1 C Users jusaDesktop test ht Browse_ j Save As testtxi l Uncompress zip MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 15 We MOUNT ROYAL
7. eg ae ee ies You dan t have any terminal sessians Windove Files i Dept J i Appsi L and P Chent Apphcation Sessions fj juser H amp Network Connect i IT v Web Bookmarks t v You don t have any web bookmarks MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 9 MOUNT ROYAL UNIVERSITY 1910 Key elements on your home page User Toolbar Click to go back to your home page shown above P Click to activate the user preference configuration page Preferences Sessio Displays how long your session will remain open This example E shows 9 hours 57 minutes remaining Click to bring up the online user help manual E Click to sign out of the Juniper connection Please sign out once Sign Out the service is no longer required This allows users to access their folders and files in their MRU home and department network drive folders Files service pane This allows users to run Remote Desktop RDP to internal MRU computers which they have been granted access to Sometime this Terminal Sessions pane service is referred to as Microsoft Terminal Services Web Bookmarks This allows users access to internal webpage s they have access to Terminal Sessions Web Service pane This provides different levels of VPN network access into the MRU Client Application Sessions I internal environment Network Connect VPN Service pane MRU Secure Remote Acce
8. it will only be saved on your local PC not back to the network drive You must upload it to the share if you want to save it there Please see the section Save a file to your network drive on the next page for instructions MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 12 We MOUNT ROYAL UNIYERSITY 1910 3 Save a file to your network drive e If you want to save a file called nice txt to the Test folder B Test Click the folder link The following window will be displayed amp Windovs Files gt Bookmark juser H Test Current Folder EEA Download New Folder Names Type Size Modified Click the aa button The following window will be displayed Be i237 Tacs Use the Browse buttons below to select the files then click Upload You can opt to upload a zipped file and have it uncompressed in the target directory Note that you cannot upload files larger than 500 MB Files to Upload Upload to juser H Test Files 1 CA Users jus4Desktop Nice bd l Save As Uncompress zip e Click the Browse button to access the file you want to upload The Save As and Uncompress zip fields are optional MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul2014 13 We MOUNT ROYAL UNIVERSITY I91O e Click the window e Click the button when the upload is completed e The file is now in the Test folder
9. IP address of remote host Chent Port fied 4 li i if a If a rient port is sperified and the j unable to bind to this port then the t However if left blank the Juniper ter dynamically select an available port Server Port Screen Size Full Screen We Size in characters and rove Color Depth 16 bit b i e Click the button at the bottom of the screen Add Terminal Services Session MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul2014 19 We MOUNT ROYAL UNIVERSITY I9ro e Once completed the Terminal Sessions pane will have the new link added as shown below Terminal Sessions Ha Launch Remote Desktop Session to Hostname or IP eg test device net or 192 168 2 3 A Juser desktop o Juser desktop You can now click the new link to launch the connection MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 20 We MOUNT ROYAL UNIYERSITY 1910 6 Access MRU web pages e The Web Service Pane provides you this capability Web Bookmarks w You don t have any web bookmarks e Tocreate web links click the icon The following window will be displayed Add web Bookmark Bookmark Name MyMRU Descnption URL http Aww mymru ca example http wesexaernple com V Open bookmark in a new window Fo not display the Web browsers URL address bar F Oo not display the Web browser s menu and the toolba
10. UNIVERSITY 4 Manage your file and folder on network drive e When you click a folder link under the Files Pane you will see its content as shown below Windows Files gt Bookmark juser H Current Folder l Bookmark Selected Delete Download Upioad Files New Folder Name Type Size Modified iW B bookmark folder Folder Thu Apr 5 14 51 02 2012 B Test Folder Thu Apr i2 22 34 47 2622 E testit File 4 Bytes Fri Mar 30 13 12 30 2012 e From here you can bookmark folder for quicker access without the need to go through e However itis worth to mention here that Bookmark Current Folder are not the same allows you to bookmark a folder selected on this screen For bookmark folder example when you have selected as shown above This folder will be bookmarked MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul2014 16 Ve MOUNT ROYAL UNIVERSITY I9ro Files pom tan Y Windovs Files i Dept 3 R Appsi L and P i juser H i IT v R juser H bookmark folder Bookmark G2 Windows Files gt Current Folder juser H e But will only bookmark which is the current folder on screen Files tan Y Windovs Files i Dept 3 R Appsi L and P R juser H i IT v R juser H i MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 17 MOUNT ROYAL UNIVERSITY
11. We MOUNT ROYAL UNIVERSITY IOIO MRU Secure Remote Access Service SRAS User Guide The MRU Secure Remote Access Service SRAS allows MRU employees and students remote access to internal computing resources including data and computer systems accessible to the user Available service types Basic service The following basic services are provided to each user by default e MRU employees and students access to their home department files Requested service Employees may request the following services by contacting the MRU Service Desk e Remote Desktop RDP to internal computers e Web access to internal computer systems e Special network access to meet the business needs of individual users e Vendor remote access MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 1 We MOUNT ROYAL UNIVERSITY I9I0 Supported Client Platforms Windows Desktop Platform requirements e Qualified Indicates that the item was systematically tested by vendor e Compatible Indicates that the item was not tested for this release but based on testing done for previous releases vendor supports it Operating System Qualified Compatible Windows 8 1 Professional Internet Explorer 11 Y Enterprise 64 bit Firefox 24 ESR Google Chrome Oracle JRE 7 Windows 8 Enterprise 64 bit Internet Explorer 10 Y Firefox 24 ESR Google Chrome Oracle JRE 7 Windows 8 Enterprise 32 bit Internet Explorer 10 Y Fire
12. _ Client Application Ses Move Down Web Bookmarks Move Down Save changes Save Changes MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 28 We MOUNT ROYAL UNIVERSITY IOTO 13 Potential Issues 1 You may see the following or similar pop up messages please check the Always trust accept check box and click Yes or Save to allow the process to finish Warning Security The web site s certificate cannot be verified Do you v want to continue Name secure 100 mtroyal ca Publisher secure100 mtroyal ca ve _vo_ w The certificate cannot be verified by a trusted source More Information 2 Occasionally you may be asked to save and run the JuniperSetupClientinstaller exe as shown below Please follow the instructions on screen to complete the installation Opening JuniperSetupClientinstaller exe You have chosen to open JuniperSetupClientInstaller exe which is a Binary File from https securel00 mtroyal ca Would you like to save this file 3 Remote desktop issues a If you already have been granted RDP access you may need to reboot your internal system to allow the computer policy to take effect b If you do not have RDP access please contact the MRU Service Desk to request access MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 29 MOUNT ROYAL UNIVERSITY IOIO 4 To run Net Conn
13. ect on a supported 64 bits Linux platform Please follow instruction on this link http www juniper net techpubs en_US sa7 3 topics reference general secure access nc 64 bit linux support html Also xterm is needed to allow the install script to ask for root sudo password Please contact the MRU Service Desk for assistance at local 6000 or via email at itservicedesk mtroyal ca MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 30
14. fox 3 0 and later including Firefox 10 Oracle JRE 6 and later Windows 8 basic edition Internet Explorer 10 Y Professional 32 bit or 64 bit Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 2 MOUNT ROYAL UNIVERSITY 1910 Windows 7 Enterprise SP1 Internet Explorer 11 10 9 64 bit Firefox 24 ESR Google Chrome Oracle JRE 7 Windows 7 Enterprise SP1 Internet Explorer 11 10 9 8 7 32 bit Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later Windows Vista Enterprise Internet Explorer 11 10 9 8 7 Ultimate Business Home Firefox 3 0 and later including Firefox 10 Basic Home Premium 32 bit or 64 bit Oracle JRE 6 and later Windows XP SP3 Home Internet Explorer 9 8 7 Professional 32 bit Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later On Windows 8 1 8 platforms the endpoint must use desktop mode and enable plug ins in the Internet Explorer configuration MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 3 MOUNT ROYAL UNIVERSITY IOIO Non Windows Desktop Platform requirements Operating System Qualified Compatible Linux Redhat Enterprise Firefox 3 0 and later Y Linux 5 Oracle JRE 6 and later Linux openSUSE 12 1 Firefox 24 ESR Y Oracle JRE 7 Linux openSUSE 12 1 Google Chrome a Linux openSUSE 11 x 10 x Firefox 3
15. guide covering the following common operations 1 Access the SRAS service 2 Access a file from a network drive 3 Save a file to your network drive 4 Manage your files and folders on a network drive 5 Remote Desktop RDP to a computer inside the MRU network 6 Access MRU web pages 7 Use Network Connect 8 Lotus Notes client 9 CMS Remote Access 10 Banner Forms and Reports Access 11 Session timeout warning 12 Configure the user page 13 Potential Issues Sttteeeeereen For more details please refer to the product help page by clicking the icon on your home page MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 6 We MOUNT ROYAL UNIVERSITY I91O 1 Access the SRAS service e Enter secure mtroyal ca into the address URL field of a browser window file Edit View History Bookmarks Tools Help o cx 400 Most Visited Latest Headlines ae MyMRU Ai LOTUS NOTES WEB MY AD SERVER FILES _ Secure Remote Access Service SRAS fit yoLte hitps cecure mtroyales wT 4 Googe p MOUNT ROYAL UNIVERSITY Secure Remote Access Service SRAS Username juser i If you are an authorized user of this service please Password ssesesese sign in with your MRU user id and password Signin By continuing or by using this service you agree to s i the Mount Royal University Computing Resources Acceptable Use Policy Pol
16. i e Enter your MRU username and password Sign in e Click the button to continue MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 7 We MOUNT ROYAL UNIVERSITY IOIO e Once you have successfully logged on the following page will be displayed Please wait until it is completed _ Secure Remote Access Service SRA MOUNT ROYAL UNIVERSITY 1910 Loading Components Please wait This may take several minutes Host Checker If an error prevents a component from loading properly you can click here to continue Not al functionality may be availabie e Your home page will now display all of the services that SRAS provides you as shown below or on the next page Shown below is a typical user screen with basic service ae MOUNT ROYAL UNIVERSITY A P Session Q H s Home Preferences e Help Sign Out Welcome to the MRU Secure Remote Access Service atesti Files tas bi Windovs Files B AcadShare1 1 R ACOM W MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 8 Ve MOUNT ROYAL UNIVERSITY 191d Users granted additional services may see the following screen ate MOUNT ROYAL A P Session u f ree Wome Drefosonros 09 45 56 Hep Sign Out Terminal Sessions i Welcome to MRU Secure Remote Access Service SRAS juser J Remote Desktop Session E eee
17. r Add bookmark indicates required field e Enter the appropriate information as shown above and click the Add Bookmark button to create the link MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 21 We MOUNT ROYAL UNIVERSITY IOIO e The new link appears in the Web Service Pane on your home page Web Bookmarks MyMRU E MyMRU e Click the link The webpage will be launched if you have been granted access to it MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 22 We MOUNT ROYAL UNIVERSITY LOTO 7 Use Network Connect e You may need to use the Network Connect service under certain circumstances such as You are not using a Microsoft Windows based PC The RDP functions provided on the Terminal Sessions Panel may not work as Terminal Services may not be natively supported on the system If this is the case you can start the Network Connect service and run your Terminal Services client of your choice on your system You may be pre approved with other network access to MRU computers e Click the Start button in the service pane to start up the service It will install software on your system Please follow the on screen instructions to allow the installation e Wait until the Network Connect icon fully active not grayed out as shown below Microsoft Windows Network Connect Icon iF wl 10 50AM ie he 10 04AM
18. ss Service SRAS User Guide rev 06 Jv8 0 23 Jul2014 10 Ve MOUNT ROYAL UNIVERSITY 1910 2 Access files from a network drive e The File Pane shows the root of the network drives you have access to Files o Tar h Windovs Files R Dept 3 R Appsi L and P R juser H i IT v e Click the folder link to access your files For example your home folder or the H drive as shown below Windove Files gt Bookmark juser H Current Folder Bookmark Selected Delete Download Upload Files NewFolder juser H Nams Type Size Modified v F bookmark folder Folder Thu Apr 5 14 51 02 2012 amp Test ree ee Thu Apr 22 12 34 47 2022 B testit m parE Fn Mar 30 13 12 30 2012 MRU Secure Remote Access Service SRAS User Guide rev 06 Jv8 0 23 Jul 2014 11 We MOUNT ROYAL UNIVERSITY LOTO e Clicking the link to access the file test txt will open the following window Opening test bt You have chosen to open test txt which is 2 Text Document from https secure mtroyal ca What should Firefox do with this file Open with Notepad default gt Save File 7 Do this automatically for files like this from now on Cancel e Select whether you want to open or save the file and then click OK In this example we are choosing to open the file __ test tet Notepad File Edit Format View Help test e Please note that when you save the file
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