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BlackBerry Classic Smartphone-User Guide

1. A certificate is attached to the email Multiple certificates are attached to the email A PGP key is attached to the email The certificate chain is trusted or the certificate status is good o There is an error with the certificate chain or the certificate status The certificate status is being determined The certificate chain is expired The certificate chain has been revoked Navigating the BlackBerry Hub Peek at your messages In the BlackBerry Hub from anywhere Whether you re on your home screen or using an application you can peek at or open the BlackBerry Hub from anywhere on the device 83 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential 1 From the bottom of the screen slide your finger up just a little bit The current view shrinks to show your notifications 2 Slide your finger to the right to peek at the BlackBerry Hub e To fully open the BlackBerry Hub continue sliding your finger to the right e Toreturn to what you were doing slide your finger back to the left and down 7 Tip Try not to touch the trackpad when you swipe up to unlock the screen The area directly above the trackpad is desensitized so you don t accidentally minimize an app when you scroll using the trackpad Peek at your messages and notifications while you re composing or viewing a message In a message slowly slide your finger from the left edge of the message to the right Continue sliding to bring your l
2. Private Browsing Keep your browsing information your history cached files cookies and so on only while a browsing session is open When you close the Browser the information is automatically deleted Block Pop ups Choose whether or not to allow pop up windows to appear in your browsing session Accept Cookies Let websites use cookies to send and receive information between the website and the Browser Cookies can be helpful because websites can use them to remember information about your preferences and user information but cookies Can pose a privacy risk as well Clear Cookies and Other Data Clear all of your saved Browser information Clear History Clear your Browser history Change permissions for specific websites As you browse the Internet you might grant permissions to allow websites to access Information such as your location You can remove those permissions at any time 1 In the Browser tap EJ gt gt Site Permissions 2 Tap a website Tap Edit gt Tap beside the permissions that you want to remove 4 Tap Done Troubleshooting Browser can t watch a video online While you can stream many videos from the web on your BlackBerry device some video formats aren t supported and some websites block content from being viewed on mobile devices For more information about supported video formats search the Help 246 User Guide Applications and features BlackBerry Strictly Confidential The S
3. Sports So Check scores schedules standings and other info for various professional sports leagues in North America and Europe Movies Check movie times for a specific movie or check what s playing at a specific theater Learn what you can say or type In the BlackBerry Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant Supports Depending on your device language BlackBerry Assistant settings or wireless network Some apps or services might not be available l On the BlackBerry Assistant home screen tap 2 Tapan app or service to see a list of sample requests Change your BlackBerry Assistant language settings If your BlackBerry Assistant language setting is different from your device language setting your BlackBerry Assistant experience might be impacted Text on the screen appears in your device language but you can Say or type requests only in your BlackBerry Assistant language 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt BlackBerry Assistant 3 Inthe Language drop down list tap a language 205 User Guide Applications and features BlackBerry Strictly Confidential Note The BlackBerry Assistant supports more languages when Full Assistance mode is turned off Turn off full assistance mode When you turn off Full Assistance mode you can still use the BlackBerry Assistant to dia
4. To help protect your privacy you can permanently delete all of your media card data Depending on the amount of data this process might take some time 187 User Guide Settings BlackBerry Strictly Confidential 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Storage and Access 3 Tap Erase Media Card To use the media card again you must format it Turn on encryption Your BlackBerry device creates and stores an encryption key when you turn on encryption Your device uses this encryption key to access encrypted files on your media card 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Security and Privacy gt Encryption 3 Doany of the following e Turn on the Device Encryption switch e Turn onthe Media Card Encryption switch CAUTION Turn off encryption or back up your encrypted media card files before a security wipe A security wipe Is designed to delete your device data including the encryption key Without the encryption key your device can t access your encrypted media card files Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card You can also see a breakdown of what types of files are taking up Space 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Storage and Access 3 Tap Device Storage Details or Media
5. 2 Tap f 3 Inthe Group Name field type a new name for the group 4 Tap Save Add a contact to your favorites When you add contacts to your favorites their pictures appear at the top of your contact list so that you can quickly connect with them 1 Inthe Contacts app touch and hold a contact 2 Tap ye Related information Add a contact or number to your speed dial list 50 Contact someone 1 Touch and hold a contact 221 User Guide Applications and features BlackBerry Strictly Confidential 2 Tap how you want to reach the contact Related information Add a contact or number to your speed dial list 50 set a custom ring tone for a contact In the Contacts app tap a contact Tap f At the bottom of the Edit Contact screen tap Ring Tone and Notifications Tap a notification type and make your changes Tap Back Tap Back again oOo fw NM e Tap Save Tip You can also customize other settings for a contact such as the notification volume level and the LED color that flashes on your device when the contact sends you a message or calls you search for a contact Like other apps on your BlackBerry device the Contacts app has a search feature that lets you quickly find the contact that you re looking for Inthe Contacts app tap Q e Tosearch contacts from your contact list just start typing When the contact appears tap the contact e Tosearch contacts from a remote address book for examp
6. 3 Tapan account 4 aw Tap Troubleshooting Setting up accounts can t add an email account Try the following e Make sure that your email address and password have been typed correctly e Make sure that your device is connected to a mobile or Wi Fi network Add the email account using advanced setup On the home screen swipe down from the top of the screen Tap Settings gt Accounts gt gt e Tap the type of account that you want to add You might need to get additional information about your account from your administrator or email service provider e lf you re trying to add a work account supported by an EMM solution from BlackBerry make sure that you have an activation password from your administrator e f you re trying to add an email account supported by Microsoft Exchange ActiveSync contact your administrator or email service provider to find out if you need to change any settings for the account can t add a second social networking account You can add only one Facebook account one Twitter account and one LinkedIn account to your BlackBerry device BlackBerry Hub message list icons Icon Description A Unread email Read email 2 Meeting or event invitation User Guide BlackBerry Strictly Confidential Icon E v K BlackBerry Hub and email Description New Facebook notification Email with attachment Draft message Email messages grouped by subject in a conversation thread Un
7. Before you use Mobile Hotspot mode read the latest safety and product information at www blackberry com docs Smartphones Use Mobile Hotspot mode to share your Internet connection Before you turn on Mobile Hotspot mode check that your BlackBerry device s connection to the mobile network is on 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Mobile Hotspot 3 If you ve never used Mobile Hotspot mode before complete the instructions on the screen Read the screens carefully as they provide important information about the Mobile Hotspot feature Remember your Mobile Hotspot password for later 4 Turn onthe Mobile Hotspot switch 5 Accept a request from another device to connect to your mobile hotspot The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password you set during the setup process Find your Mobile Hotspot mode settings You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode You can change these settings later when you aren t in an active mobile hotspot session 1 Onthe home screen swipe down from the top of the screen 168 User Guide Settings BlackBerry Strictly Confidential 2 Tap Settings gt Networks and Connections gt Mobile Hotspot 3 lap Disconnect a device from your mobile hotspot After you disconnect a device from your
8. Keep moving your device until you have captured all of the image that you want to Or PFW hy e Tap vw 101 User Guide Media BlackBerry Strictly Confidential Important When taking a panoramic picture don t move your device too quickly when panning and keep your device Steady A lot of movement will result in a low quality panoramic picture Take a picture while recording a video Using the Camera on your BlackBerry device you can capture a still picture while recording a video at the same time You can take as many pictures as you like without interrupting the video Now you can capture the same event in two ways l Inthe Camera app tap mie 2 While the video is recording tap Using Time Shift mode Time Shift mode lets you take a bunch of pictures at once so that you can pick the best one of the set Did someone blink in every shot or cough just as you took the picture You can fix that by swapping In different expressions for any person until everybody is picture perfect You can also save the Time Shift pictures you take and edit them later Take the best picture possible using Time Shift mode l Inthe Camera app tap lee gt 2 Totake the picture tap Hold the camera steady until the picture appears 3 Doone of the following e Move the slider at the bottom of the screen back and forth until you find the best picture Tap w e Toedit the picture later tap Q aie e Todelete the picture tap
9. Ohh a BOs INE In the Roaming Data Control the Cellular Data Control or the Wi Fi Data Control drop down lists select an option If you re in an area of coverage where downloading is restricted you can choose to download the full email by tapping Message truncated download more Additional charges might apply Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent messages or filed messages how you view message threads and how the date appears at the top of your list of messages and notifications You can also change how the senders names are displayed whether pictures are automatically downloaded and more l Inthe BlackBerry Hub tap fee gt gt Display and Actions 2 Change your settings For example change any of the following settings e Toview messages as conversation threads instead of single messages in the Display Style drop down list tap Conversation e Tostop showing filed messages that have been read turn off the Show Read Filed Emails switch e Tostop showing sent messages turn off the Show Sent Emails switch e Toreceive a notification when you move a message to a folder that isn t synced to your device turn on the Notify When Folder Isn t Synced switch e Toset the BlackBerry Hub to maintain the view you left it in when your device Is inactive turn off the Return to Default View When Idle switch Tip When you change your Display Style to Conversatio
10. e f you have information saved to your SIM card such as contact information save the data to the storage space on your previous device or your media card before you begin to switch devices e f you have any usernames or passwords saved on your previous device such as your BlackBerry ID consider temporarily writing this information down so that you have it when you re ready to add accounts to your new device Update BBM Although it s not required to switch BlackBerry devices you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices 1 To see which version of BBM you re running on your old device look for BlackBerry Messenger in your list of installed applications 2 Todownload BBM 7 0 or later on your old device visit the BlackBerry World storefront or www bbm com If you can t update your version of BBM in BBM press the EJ key gt Options gt Back Up Select a backup option J9 User Guide Setup and basics BlackBerry Strictly Confidential switching from a BlackBerry device When you switch from a BlackBerry device to a BlackBerry 10 device several methods are available to transfer data The transfer method that you use depends on the types of data that you want to transfer and the version of device software that your previous device is running The following table is designed to help you identify the best transfer method for you Transfer method Data tra
11. 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Bluetooth 3 Ifthe Bluetooth switch is off turn it on Your BlackBerry device automatically detects any discoverable devices within range If necessary to scan again for nearby Bluetooth enabled devices tap Refresh 5 Doone otf the following e fthe device that you want to connect to appears in the Devices list tap the device name Complete the instructions on the screen e Tap and tap the back of your device with the device you want to connect to e fthe device doesn t appear in the Devices list it might not be discoverable Check that the device Is discoverable then try again If you don t know how to check that the device is discoverable consult the documentation that came with the device Los User Guide Settings BlackBerry Strictly Confidential e fthe device doesn t appear in the Devices list and you can t connect by making it discoverable you might need to initiate pairing from the device On your BlackBerry device in the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device Your devices are now ready to share and communicate over the Bluetooth connection Your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a fil
12. 2 Tap gt Route Options 3 Turnonthe switches for the types of things that you want to avoid Tap the type of route that you want to take Recalculate routes While viewing or listening to turn by turn directions you can manually recalculate your directions when you make a wrong turn or would like alternative directions 1 If you are In the street level view to show the navigation bar tap the screen 2 Tap Rj gt A My places In BlackBerry Maps you can find your favorites recent places and contacts places on the My Places tab Add a place to the Favorites screen In the Maps app tap a gt 8 Tap 9 On the Add Favorite screen select a place from the list or tap New Entry If necessary enter any additional information oR WM Tap Save Tip You can also add places to the Favorites screen by touching and holding a search result or contact name and tapping 234 User Guide Applications and features BlackBerry Strictly Confidential To remove a place from the Favorites screen tap he gt 2 Tap Favorites Touch and hold the place that you want to remove Tap ye Add your work or home address In BlackBerry Maps you can add your work and home addresses to save time when planning trips and getting directions l Inthe Maps app tap Eg gt 2 Doone ofthe following e Tap a gt Add Home e Tap a gt Add Work View your recent places BlackBerry Maps remembers and organizes the last 100 pl
13. Miracast devices to wirelessly access your media files To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlna org 1 Onthe home screen swipe down from the top of the screen 2 Tap Fe Settings gt Media Sharing e Toshare your media files turn on sharing for each type of media file that you want to share e Togrant access to devices so that they can access your media files tap Devices Select the checkbox beside each device that you want to grant access to About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations To use the radio connect your headphones to your device Your headphones work as the radio antenna The FM Radio might not be available to you depending on your service provider and the rules set by your administrator Scan for radio stations To use the FM Radio make sure that you connect your headphones to your BlackBerry device l Inthe Music app tap gt f 2 Tap A gt nm 3 Tap the radio station that you want to listen to Note After you scan for radio stations the next time that you use the FM Radio the list of radio stations that you scanned for appears under Local Stations 128 User Guide Media BlackBerry Strictly Confidential Manually tune to a radio
14. On the home screen swipe down from the top of the screen Tap Settings gt Accounts 1 2 3 Tap i 4 Tap Clear Local Calendar CAUTION Clearing your local data will permanently delete any calendar entries that you saved just locally to your device 216 User Guide Applications and features BlackBerry Strictly Confidential Contacts When you add contacts to the Contacts app on your BlackBerry device connecting with them is easy The Contacts app is integrated with the BlackBerry Hub the BlackBerry Calendar and other apps so you can quickly add contacts to relevant messages and events or share your pictures and videos About the Contacts app If you added an email account or social networking account to your device contacts from those accounts can appear In your contact list It s simple to find the people that you want to connect with because your device automatically merges contacts who share first and last names email addresses or mobile phone numbers Keyboard shortcuts Contacts Action Shortcut Go to the top of a contact s details In a contact s details press T Edit a contact In the contact list tap a contact Press E Go to the bottom of a contact s details In a contact s details press B Adding contacts to the Contacts app There are a variety of ways that you can add contacts to the Contacts app Add a contact to the Contacts app l Inthe Contacts app tap Bn 2 Enter the information for the c
15. On the home screen swipe down from the top of the screen Tap Settings gt Notifications At the bottom of the Notifications screen tap Contact Notifications Tap Tap a contact Oe eee AS Do any of the following e Tap Phone Calls e Tap Email Messages e Tap BBM e Tap Text Messages e Tap Other Messaging which includes apps such as Facebook Twitter LinkedIn and more 7 Doone of the following e Turn off the All Notifications switch e Change the Sound Ringtone Vibrate LED or Instant Previews settings Note If you set any of the drop down lists to Profile Setting the sound tone vibrate or LED settings reflect what is set in the active profile If you make any changes to the drop down lists these changes override the settings in the active profile Contacts that you set customized notifications for are listed on the Contact Notifications screen Customize notifications for an app You can set a customized notification for an app and set that customized notification as the default setting for that app in all of the notification profiles Customized notifications for apps override the notification settings for profiles but don t override the customized notification settings for contacts Note The Silent profile overrides all other settings and the BlackBerry device remains quiet even if you set customized notifications for an app 1 Onthe home screen swipe down from the top of the screen 2 Tap
16. The Favorites view lets you quickly see your favorite pictures The Pictures app is more closely integrated with the BlackBerry Story Maker app You can quickly send pictures to BlackBerry Story Maker to create a story or add to an existing story By default the BlackBerry Story Maker app creates 11 User Guide Setup and basics BlackBerry Strictly Confidential automatic stories that appear across the top of your picture collections You can turn off automatic story creation from the Pictures app Related information About automatic stories 110 Set how pictures are organized in aloums 113 Add a picture to the Favorites screen 114 Add a picture to BlackBerry Story Maker 111 Hide a picture from view 111 View your pictures on a map 112 Videos gt When you open the Videos app videos that you recently added or played appear across the top of the screen The Favorites view lets you quickly see your favorite videos And you can edit your videos so that the video or part of the video plays in slow motion You can also adjust the quality of the sound in your videos by changing the equalizer options The Videos app is more closely integrated with the BlackBerry Story Maker app You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story Related information Add a video to the Favorites screen 123 Add a video to BlackBerry Story Maker 122 Add slow motion to a video 121 Turn on the equali
17. This service sends a notification to your BlackBerry device when your device loses its Bluetooth connection with another Bluetooth enabled device This profile allows Bluetooth enabled devices to access location related information on your device for example to support outdoor activity apps This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse This profile allows a Bluetooth enabled car kit to notify you of new messages on your BlackBerry device This profile allows a car kit to access your messages and lets you read delete browse compose and send email and text messages from your car This service allows your device to share information about the next daylight savings time change with other Bluetooth enabled devices This profile allows your BlackBerry device to send files to and receive files from a Bluetooth enabled device Files supported by this profile include contacts calendar events and multimedia files such as pictures audio files and video files This profile allows you to use your BlackBerry device as a modem when it s connected to a Bluetooth enabled computer This profile allows a Bluetooth enabled car kit to access contact information and recent call history information on your BlackBerry device This profile allows the car kit to place a call to a contact or display the contact name for an incoming call This profile allows you to connect your devi
18. You can create and store security questions and answers in your password records so that you don t have to remember the Specific questions and answers that you set up on individual websites In the Password Keeper app add a new record or select an existing record Tap On the Add or Edit screen tap Select a question from the list or create a personalized question by tapping Enter your answer or tap Generate an Answer I e Ww N pH Tap Save Scan passwords for security risks You can scan your Password Keeper passwords for weak common or vulnerable passwords 1 In the Password Keeper app tap P 2 Tap Scan Now 3 Tapa flagged password record to learn more about the risk associated with it To make a password more secure change the password in Password Keeper and on the associated website Prevent password and username copying If you turn off the copy feature you must enter your passwords and usernames manually 1 Inthe Password Keeper app swipe down from the top of the screen 2 Tap 3 Turnoff the Allow clipboard copy switch Hide or show passwords in Password Keeper In the Password Keeper app do any of the following e Swipe down from the top of the screen Tap 3 Turn on or turn off the Show password switch e n a password field tap 286 User Guide Security and backup BlackBerry Strictly Confidential Change the criteria for generating passwords When you add a password recor
19. e Turnon the Sound LED or Instant Previews switch e Change the Ringtone or Vibrate settings View and respond to Instant Previews You can use the Instant Previews feature to view previews of Incoming email messages BBM messages text messages SMS and MMS and more from any application on your BlackBerry device When a preview appears at the top of the screen do one of the following e Toview the message in the BlackBerry Hub tap the preview 59 User Guide Phone and voice BlackBerry Strictly Confidential e o dismiss the preview tap x e Toignore the preview wait a few seconds until it disappears e Toreply toa BBM message or text message without leaving the app that you re currently in tap Turn off Instant Previews For some notification profiles by default the Instant Previews feature Is turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Tapa notification profile 4 Turn off the Instant Previews switch Respond directly to Instant Previews You can use the Instant Previews feature to reply to your BBM messages and text messages SMS and MMS without leaving the app that you re currently in While you re responding to a preview incoming messages outside of the current conversation aren t displayed as Instant Previews notifications To respond to Instant Previews tap Press any key on the keyboard Type your message Press P
20. edit a calendar event invite colleagues to a meeting and search your calendar Knowledge Get answers to thousands of questions with the help of Wolfram Alpha Text Messaging Send a text message reply to a text message and search your text messages Apps and Settings Open apps and change some of your device settings Search Search the Internet with your preferred search engine or search your device by keyword Navigation Get directions to a specific address city center or point of interest Alarm Set a new alarm change existing alarms to a new time or frequency and turn off alarms Facebook Send a Facebook message search your messages and update your Facebook status Twitter Post a tweet find out what topics are trending search your Twitter direct messages and send a direct message Foursquare Check in to your favorite locations with Foursquare Music User Guide Applications and features BlackBerry Strictly Confidential App or Service Tasks Search your music library play your favorite songs or playlists and pause shuffle or skip songs while they play Reminders Ss Create tasks notes and reminders in BlackBerry Remember and search your tasks notes and reminders Weather Check your local forecast a different city s forecast and other weather information Places Ka Da Find businesses and points of interest nearby or find businesses and points of interest in a different city
21. gt Feedback 3 Tap the settings that you want to change Select text using the BlackBerry Keyboard The BlackBerry Keyboard provides several ways to highlight and select text 1 Select text using one of the following methods e On the screen touch and hold the word 2 Toexpand the text selection do one of the following e To automatically select more text continue to touch and hold the text on the screen Your selection expands from a word to a sentence and from a sentence to a paragraph the longer you hold e Tap sie to expand the selection to a word e ap to expand the selection to a whole paragraph e Toselect more published text such as in a browser or PDF file move the cursor indicator handles to highlight the whole section of text e o select more text in a text editor such as an email message place the cursor at the beginning of the text you want to select Touch and hold and drag the circle of interest on the screen to highlight the whole section of text To dismiss the selection tap anywhere on the screen 175 User Guide Settings BlackBerry Strictly Confidential Cut copy and paste text Select the text that you want to cut or copy 2 Lift your finger off the screen The text editing menu appears Do one of the following e Tocopy the text tap the highlighted text Tap D e Tocutthe text tap the highlighted text Tap Ba 4 To paste the text touch and hold the location where you want to
22. in the Home Radius field enter a distance Edit an automatic story Using BlackBerry Story Maker you can tweak stories automatically generated by your BlackBerry device In the Pictures app tap gt gB Tap cae Tap Do one of the following Eo e o a e o tweak the story tap 3 When you re done making your changes tap Done e Tochange the media tap ga When you re done making your changes tap Save 110 User Guide Media BlackBerry Strictly Confidential Turn off automatic stories By default on your BlackBerry device the automatic stories feature Is turned on l Inthe Pictures app swipe down from the top of the screen Tap x 2 Turnoffthe Automatic Stories switch Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device you can add a picture to an existing story or a new story in BlackBerry Story Maker 1 Inthe Pictures app touch and hold the picture that you want to use 2 Tap PA 3 Doone of the following e Tap an existing story e Tap Create New Story 4 f necessary edit the story Tip You can add multiple pictures to a story at the same time by tapping a gt Tap the pictures that you want to use Tap Pe Hide a picture from view If you have pictures on your BlackBerry device that you don t want people to see you can hide those pictures from view 1 Inthe Pictures app tap the picture that you want to hide from view 2 Tap R o Not
23. m Change the video size while a video is playing CE Start the camera and record videos or take pictures 1419 User Guide Media BlackBerry Strictly Confidential Play or pause a video 1 Inthe Videos app tap a video 2 Toshowthe video controls tap the screen 3 Tap p or I Editing videos Using the video editor on your BlackBerry device you can edit and improve the videos that you record For example you can crop and change the length of your video as well as enhance the brightness color volume and more Tip When you edit a video to see more editing options swipe on the visible themes Rotate a video 1 In the Videos app touch and hold the video that you want to rotate 2 Tap f gt a 3 Tapan editing option 4 When you re done rotating your video do one of the following e To save your changes tap Save e To discard your changes tap gt Cos Change the length of a video 1 Inthe Videos app touch and hold the video that you want to change 2 Tap gt p 3 Touch and hold the paddle icons and slide your finger until your video is the length that you want The section of video that plays for the length of time between the paddle icons is the length of the revised video 4 When you re done changing the length of the video do one of the following e To save your changes tap Save e To discard your changes tap gt a Enhance a video You can use the video editor on your BlackBerry device to
24. media files with the device that you selected will be able to wirelessly access your media files Tip For more information about DLNA Certified devices visit www dlina org Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays and Wi Fi CERTIFIED Miracast devices Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlna org Open a media file Tap i Tap p Select a device to play or view the media file on eA W N BH To play or view other media files while still connected to the DLNA Certified device tap and select a media file 127 User Guide Media BlackBerry Strictly Confidential To stop playing or viewing the media file on the DLNA Certified device tap Share your media files with DLNA Certified devices e Your DLNA Certified device must be a Digital Media Player e Your BlackBerry device must be connected to the same Wi Fi network as the device that you want to share the media files with You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi Fi CERTIFIED
25. 2 Enter your work space password Documents To Go Using Documents To Go you can create edit and format Microsoft Word documents and Microsoft Excel spreadsheets You can also edit view and present Microsoft PowerPoint presentations on your BlackBerry device For more information on Documents To Go see the Documents To Go User Guide Print To Go Print To Go allows you to print various files from your computer to a BlackBerry device that is associated with your BlackBerry ID over the wireless network For more information on Print To Go see the Print To Go User Guide 269 User Guide Productivity and work BlackBerry Strictly Confidential BlackBerry World for Work In the BlackBerry World for Work storefront you can find apps that your company recommends and apps and games that your company allows you to install Apps that are required or recommended by your company are found on the Company Apps screen while the apps that your company allows you to install are on the Public Apps screen BlackBerry World for Work is located in the work space on your BlackBerry device The apps and games that you download from BlackBerry World for Work can be used only in your work space You can buy apps from BlackBerry World for Work using the same payment method that you selected in the BlackBerry World storefront For more information about BlackBerry World for Work see the BlackBerry World for Work User Guide BlackBerry Enterprise IM
26. BlackBerry Enterprise IM on your BlackBerry 10 device provides you with access to your organization s instant messaging service You can chat with other users to stay informed and connected between meetings at lunch and while you re on the go BlackBerry Enterprise IM User Guide BlackBerry Enterprise IM for Cisco BlackBerry Enterprise IM for Cisco on your BlackBerry 10 device provides you with access to your organization s instant messaging and presence services You can chat with other users to stay informed and connected between meetings at lunch and while you re on the go BlackBerry Enterprise IM for Cisco User Guide BlackBerry Bridge Connect your BlackBerry 10 device to a BlackBerry PlayBook tablet to view items on your tablet s larger screen use your smartphone as a remote control and more For more information see the BlackBerry Bridge User Guide BlackBerry I ravel The BlackBerry Travel app is your personal travel assistant You can use the app to help you monitor your upcoming flights create a travel itinerary and book hotels rental cars and limousines You can also use the BlackBerry Travel app while 270 User Guide Productivity and work BlackBerry Strictly Confidential you re traveling to find local points of interest calculate currency exchange rates and monitor the weather in the city you ve traveled to For more information on BlackBerry Travel see the BlackBerry Travel User Guide BlackBerry Wo
27. BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites apps and services If you change your BlackBerry device a BlackBerry ID helps you to transfer data to your new device Make sure that you use the same BlackBerry ID for all of your BlackBerry devices Log in with your BlackBerry ID to do the following and much more e Keep track of your app purchases and payment options from the BlackBerry World storefront e Make the most of BBM features such as backing up and moving BBM contacts to a new BlackBerry device e Start and stop BlackBerry Protect Password locking and screen locking While your device is locked you can still receive notifications of new email and text messages SMS and MMS make an emergency phone call view your battery charge level set an alarm or take a picture To conserve battery power and avoid accidental key presses lock the screen To help to avoid unauthorized use of your device you need to set a device password In your display and security settings you can set your device to lock itself after a certain amount of inactivity You can also write a custom message that displays on the locked screen If you forget your password It can t be recovered BlackBerry recommends that you back up your data regularly By default for security reasons your device data Is deleted when an Incorrect password is entered ten times BlackBerry Balance and the work space
28. BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write You can clear the word list used for word suggestions with the following steps 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Language and Input gt Prediction and Correction 3 Tap Clear Learned Words Note As you continue to type the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction and Correction screen Change or delete a text shortcut 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction gt Word Substitution 3 Inthe Substitution List section tap a word substitution entry Typing using voice dication You can use voice dictation to type hands free instead of using your keyboard To turn on voice dictation on the home screen swipe down from the top of the screen Tap Settings gt Language and Input Tap Voice Dictation Turn on the Dictation switch In the Language drop down list tap the language you want to use Pr Or eT If you want to automatically include punctuation turn on the Auto Punctuate switch Once you turn on voice dictation when your keyboard appears tap the key to begin voice dictation 178 User Guide Settings BlackBerry Strictly Confidential Language If you speak more than one language you can use the language set
29. Data Services switches are off turn them on Tap amp Complete the fields If you don t have the required information contact your service provider OY o oe Ne To reset the default APN settings tap 3 Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network VPN whenever you have mobile network coverage On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt VPN Tap eA wn BH In the VPN Profile drop down list tap the profile that you want to use If no VPN profiles appear in the list create your own or contact your adminstrator 5 Turn on the Connect over Mobile Network switch Roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider s coverage area In some cases you must contact your provider to have your SIM card or device properly provisioned If you re not sure if your device is set up for roaming or what roaming fees will apply it s a good idea to check with your wireless service provider before you travel 149 User Guide Settings BlackBerry Strictly Confidential Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel but you might need to try switching networks manually if you re
30. EAP TLS to connect to a Wi Fi network check that you Installed your authentication certificate on your device The authentication certificate must be installed on your device before you can connect to the network For more information talk to your administrator e If you need to contact a support representative you can access diagnostic information by tapping 3 onthe Wi Fi settings screen To copy the log information to send to your support representative in the Diagnostic Information drop down list tap Logs Tap Copy Logs Bluetooth connections Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls from a headset Turn on Bluetooth technology 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Bluetooth 3 Turnon the Bluetooth switch When Bluetooth technology is on is blue and appears in the upper left corner of the screen To turn off Bluetooth technology turn off the Bluetooth switch Pair and connect with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the device that you want to connect to Before you can connect your BlackBerry device to another Bluetooth enabled device you must pair them
31. Internet Information Service Co Ltd Sorenson Spark is a trademark of Sorenson Media Inc Twitter is a trademark of Twitter Inc Miracast Wi Fi and Wi Fi Protected Setup are trademarks of the Wi Fi Alliance Cisco WebEx and WebEx are trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks are the property of their respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by BlackBerry Limited and its affiliated companies BlackBerry and BlackBerry assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect BlackBerry proprietary and confidential information and or trade secrets this documentation may describe some aspects of BlackBerry technology in generalized terms BlackBerry reserves the right to periodically change information that is contained in this documentation however BlackBerry makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of Information hardware or s
32. Push the tray into the slot Set up your device using the Setup app Tip A network connection is required for some of the features within the Setup app You can use the Setup app to do any of the following e Learn about new features and view tutorials to learn about gestures and keys e Add your email BBM instant messaging and social networking accounts e Learn how to transfer content from your old device e Customize your sounds and notifications e Seta password for your device e Setup payment options for purchases from the BlackBerry World storefront e Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one If you aren t sure whether you already have a BlackBerry ID on your computer visit www blackberry com blackberryid To open the Setup app on the home screen tap oe Using gestures Take a moment to find out how to navigate your BlackBerry device using touch screen gestures You can also learn gestures to help you do things more quickly Move around the home screen To become familiar with the home screen try using the following gestures 1 Toget back to the home screen at any time swipe up from the bottom of the screen Avoid touching the trackpad when you slide your finger up 25 User Guide Setup and basics BlackBerry Strictly Confidential 77 2 To see your messages in the BlackBerry Hub slide your finger from left to r
33. To add the contact as anew contact tap pa 3 Tap Save Retresh your list of messages If you added an email account that doesn t support push messaging services you can refresh the BlackBerry Hub to check for new messages Inthe BlackBerry Hub tap H gt 86 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub For example you can change your default email address or calendar or the order that your accounts appear in You can also set an out of office reply using your BlackBerry device set an out ot office reply Some email accounts might not support out of office replies 1 In the BlackBerry Hub tap HA gt gt Email Accounts 2 Tap an email account 3 Turnon the Send Automatic Replies switch 4 Do any of the following e To send out of office replies inside your organization enter a message in the Reply with field e To specify a start time and end time to send out of office replies turn on the Send Automatic Replies Between Specific Dates switch e Tosend out of office replies outside your organization turn on the Send Automatic Replies Outside of the Organization switch If you want the message in your external out of office replies to be something different from your internal out of office replies enter a message in the Reply with field Add a signature to an email account In the Blac
34. Use to create a smart tag that when written to an NFC tag and then tapped on pairs your device with a specified Bluetooth enabled device Contact Use to create a smart tag that when opened adds the contact information in the Contacts app Event Use to create a smart tag that when opened creates an appointment in the Calendar app 248 User Guide Applications and features BlackBerry Strictly Confidential Facebook Use to create a smart tag that when opened takes you to your Facebook profile in the Browser Twitter Use to create a smart tag that when opened takes you to your Twitter profile in the Browser LinkedIn Use to create a smart tag that when opened takes you to your LinkedIn profile in the Browser Geo Location Use to create a smart tag that when opened searches for directions in the Maps application Phone Use to create a smart tag that when opened calls a phone number Email Use to create a smart tag that when opened composes an email When you create the tag you can fill in the Subject and Message fields to prepopulate these fields when the tag is opened or you can leave these fields blank Text Message Use to create a smart tag that when opened composes a text message SMS or MMS When you create the tag you can fill in the Message field to prepopulate this field when the tag is opened or you can leave this field blank Text Use to create a smart tag that displays a message Other Use to c
35. address for example your work account 1 Inthe Calendar app swipe down from the top of the screen 2 Tap x gt Meeting Invitation Settings 3 Beneath a calendar in the drop down list tap an email address Change default settings for events You can change the default length reminder times and snooze intervals for your events or meetings 1 Inthe Calendar app swipe down from the top of the screen 2 Tap Settings gt General e To change how long your meetings are scheduled for in the Meeting Duration drop down list tap a new duration e Tochange the default reminder time for events in the Meeting Reminder or All Day Meeting Reminder drop down list tap a new time e To change the snooze intervals in the Snooze Interval drop down list tap a new snooze time Change how your calendar is displayed In the Calendar app swipe down from the top of the screen 2 Tap Settings gt General e To change the day that the week starts on in the First Day of the Week drop down list tap a day e To change the week to a 5 day work week or a 7 day full week in the Week View drop down list tap an option e Toview week numbers turn on the Display Week Numbers switch e Tochange the date that the year starts on in the First Week of the Year drop down lists tap a date e Tochange your daily working hours in the Working Hours section in the Start and End drop down lists tap a time 215 User Guide Applications a
36. and hold the letter that you want to add the accent to 2 When accented characters appear above the Keyboard tap the accented character that you want to type Type a symbol or number 1 On the lower right side of the BlackBerry Keyboard press EA 2 Tap the symbol or number that you want to type Type an uppercase character 1 On the BlackBerry Keyboard press EN 2 Press a letter Tip To turn on CAP lock press and EN Keyboard shortcuts Typing Some shortcuts might not be available depending on the typing input language that you use 173 User Guide BlackBerry Strictly Confidential Undo an automatically corrected word Insert a period in a text field Insert an at sign or a period in an email address field Capitalize a letter Turn on CAP lock Type a symbol Type the alternate character on a key Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock Highlight a line of text Highlight text character by character Cut highlighted text Copy highlighted text Paste text Settings Press A twice Press twice The next letter is capitalized Press MEE Press and hold the letter key until the capitalized letter appears Press and By To turn off CAP lock press EA or Press Tap the symbol that appears on screen Press and the character key Press and hold the letter key and tap the accented or special character
37. app tap g gt Settings 2 Turnon the Geotag Pictures switch Troubleshooting Camera If you are having trouble using the camera on your BlackBerry device you can consult the troubleshooting topics included below can t turn on the flash or use the video light Try the following actions e There might not be enough battery power left to use the flash or video light Charge your BlackBerry device and try again e The flash might still be charging Wait a moment and then try again e Make sure you re using the rear facing camera e Make sure you aren t using Time Shift HDR Panorama or Burst modes These modes don t use the flash can t take a picture or record a video Try the following e Delete old media files to free up storage space and try again e Make sure that neither the camera or the video camera is In use by another application Close any applications that might be using the cameras and try again 106 User Guide Media BlackBerry Strictly Confidential can t save pictures or videos to my media card Try one of the following e Delete old media files to free up storage space and try again e Insert a different media card e Inthe File Manager app browse to your media card Make sure that the Camera folder exists and is available If necessary create a new folder called Camera e Inthe File Manager app browse to your media card Check if there are any other files called Camera Delete or move any o
38. as well as updates to BlackBerry Link software Your data and settings are automatically restored on your device when the software update is complete It could take up to an hour to update your device software During that time you can t disconnect your device from your computer Update your device software with BlackBerry Link Before you begin make sure that your computer is connected to the Internet 1 On your computer open BlackBerry Link 196 User Guide Settings BlackBerry Strictly Confidential Connect your device to your computer with a USB cable At the side of the BlackBerry Link window click your device Click Software Updates gt Check for Updates If a software update is available click Install Update e IS Note If you want software updates to be installed automatically when you connect your device to BlackBerry Link select the Automatically download updates for your device software and BlackBerry Link checkbox Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry device to its default settings BlackBerry Link deletes all of the data and third party applications from your device Any IT policies that are applied to your device are also deleted After you restore your device to its default settings you can run the setup application on your device to begin using the device again Before you begin you should back up your data so that you have a copy on your com
39. automatically merges contacts when it s clear that those contacts are the same person for example they share the same first and last name mobile phone number BlackBerry ID and so on If you still see duplicate entries in your contact list you can merge those contacts into one entry 1 Inthe Contacts app touch and hold a contact 2 Tap 3 Tap the contacts that you want to merge 4 Tap 2 J 223 User Guide Applications and features BlackBerry Strictly Confidential My contacts pictures change sometimes If you added a social networking account to your BlackBerry device and you re using a profile picture as a contact s picture then the picture changes when your contact changes his or her profile picture have duplicate contact entries If you imported contact entries using BlackBerry Link you might see duplicate entries on your device after syncing your device and computer You can remove duplicates by merging contacts on your device or by clearing your local data on your device To remove duplicate contact entries by deleting your local device data do the following On the home screen swipe down from the top of the screen Tap Settings gt Accounts 1 2 3 Tap i 4 Tap Clear Local Contacts CAUTION Clearing your local data will permanently delete any contact entries that you saved only locally to your device Clock The Clock app is made up of four screens On the Alarm Clock screen you can tu
40. battery that is approved by BlackBerry for your device model To replace the battery contact your service provider The battery isn t connected For assistance contact your service provider Check your battery power level 1 Onthe home screen swipe down from the top of the screen 2 Tap J Settings gt App Manager gt Device Monitor Tip To quickly check the percentage of battery power remaining from the bottom of the screen slide your finger up to the middle of the screen The battery percentage appears in the upper left corner of the screen Monitor the battery life memory usage CPU usage and storage space on your device You can check how much battery time and power you have remaining how much device memory is being used and how much storage space is available You can also monitor which apps and services are using the most battery power device memory storage space or CPU resources and you can close or delete some apps to help save battery power or improve the device performance On the home screen swipe down from the top of the screen Tap Settings gt App Manager gt Device Monitor To monitor different types of device statistics tap Fw N BH Tap a type of statistics Tip On the Battery and CPU screens you can view device and usage statistics from different time frames To change the time frame for the statistics on the Battery or CPU screens at the top of the screen tap v Tap a time
41. code Tip To see the current service provider associated with your device on the home screen swipe down from the top of the screen Tap Settings gt About In the Category drop down list tap SIM Card On the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt SIM Card l 2 3 In the Phone Network Lock section tap a locked item 4 When prompted enter the unlock code CAUTION For security reasons each unlock code can only be entered incorrectly 10 times If you exceed the number of allowed attempts to enter an unlock code your SIM card will allow emergency calls only For assistance contact your service provider Change or remove your device password CAUTION If you can t remember the password for your BlackBerry device the only way to change your password or regain access to your device is to delete all of your data by completing a security wipe If BlackBerry Balance technology is set up on your device depending on the rules set by your administrator you might not be able to remove the password for your device 1 Onthe home screen swipe down from the top of the screen 2 6 User Guide Security and backup BlackBerry Strictly Confidential 2 Tap Settings gt Security and Privacy gt Device Password gt Change Device Password To stop using a password turn off the Device Password switch Related information Change your work space password 25 How do re
42. data that Is wirelessly backed up or synchronized with an online account isn t transferred to your new device To transfer data synchronized with an online account add the account to your device Also any information saved to your media card Isn t transferred when you use the Device Switch app Transfer data to a new device using BlackBerry Link on a computer You can use BlackBerry Link to transfer data and settings such as phone history media files browser bookmarks and more to your new BlackBerry 10 device BlackBerry Link is designed to move the data in your personal space but not the data in your work space BlackBerry Link supports all software versions except BlackBerry Device Software 4 x and earlier Only the data saved locally in your device storage space is transferred Any data that is wirelessly backed up or synchronized with an online account Isn t transferred to your new device On your computer download and install BlackBerry Link from www blackberry com BlackBerryLink Open BlackBerry Link Connect your current BlackBerry device to your computer using a USB cable iS Complete the instructions on the screen 39 User Guide Setup and basics BlackBerry Strictly Confidential 5 When prompted connect your new BlackBerry 10 device to your computer using a USB cable 6 Complete the instructions on the screen Transfer data using a media card This data transfer option is available if you re switching from a Blac
43. down from the top of the screen 2 Tap p Tip When your alarm goes off in Bedside Mode you can tap anywhere on the screen to snooze the alarm To turn off the alarm in Bedside Mode swipe up from the bottom of the screen Change your Bedside Mode settings When your device is in Bedside Mode you can choose to automatically turn on Battery Saving Mode or turn off all wireless connections 1 Inthe Clock app swipe down from the top of the screen 2 Tap x 3 Do any of the following e Turn on the Battery Saving in Bedside Mode switch e Turn off the Wireless Connections in Bedside Mode switch Customize your Bedside Mode notifications By default all of your notifications are set to silent in Bedside Mode You can change settings like the volume level and ringtone to personalize the Bedside Mode profile or you can choose to hear a notification for only phone calls when your device is in Bedside Mode 1 Inthe Clock app swipe down from the top of the screen 2 Tap x 3 Change the Volume Sound Vibrate Notify During Calls Instant Previews or LED settings 228 User Guide Applications and features BlackBerry Strictly Confidential 4 _ f necessary to set customized app notifications that override the settings for the notification profile tap Customize App Notifications Tip To turn on only your phone ringer in Bedside Mode complete steps 1 4 Tap Phone Turn on the Sound switch Change the clock face In t
44. down from the top of the screen Tap Switch to Work View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device such as a media card or a device connected by a USB cable If you are logged in to a cloud application on your device you can also access files stored in the cloud To access a file stored on another device L Tap 2 Tapa device Files and folders stored on the selected device appear in File Manager when opened or when viewed Managing your files Rename a file or folder File Manager allows you to make changes to file and folder names such as fixing a typo or word To rename a file or folder 25l User Guide Applications and features BlackBerry Strictly Confidential 1 Touch and hold a file or folder A Tap E Tip To change a file type touch and hold a file Tap gt f Add a folder When you open File Manager a list of pre defined folders appears To add a folder do the following 1 Navigate to where you want to add a new folder 2 Tap i 3 Tap Note You might not have pre defined folders on a connected device or drive such as a computer or a media card search for an item in File Manager l Tap Q 2 Enter all or part of the name of the item you are searching for Note To search for an item on a connected device you must perform the search when the device Is open in File Manager sort files and folders You can
45. down to change where the account appears in the list of accounts in the Account Tab 4 Tosave your changes tap v Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts so they don t appear in the Hub Tab in the BlackBerry Hub Calendar and contact syncing aren t impacted by these settings l In the BlackBerry Hub tap pA gt gt Hub Management 2 Tapan account 3 In the Show in list tap Show in Hub Only Show in Separate Account Only or Show in Both 89 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential sync Microsoft Exchange contact folders If you have an email account that is supported by Microsoft Exchange ActiveSync you can choose which of your contact folders sync to your BlackBerry device Oy On as oe IN OS On the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap a Microsoft Exchange account Turn on the Sync Contacts switch Tap Edit Contact Folder Settings Do one of the following e Tosync all of your contact folders turn on the Sync All Contact Folders switch e Tosync one or more of your contact folders turn off the Sync All Contact Folders switch Tap the folders that you want to sync with your device Tap Save Change options for text messages In the BlackBerry Hub tap a gt gt Text Messages To receive a notification when your sent text messages are delivered or read und
46. file e f your device is activated on BlackBerry Enterprise Service 10 verify that you entered the password on your device to unlock your work space BlackBerry Link can t restore the data to your work space If your work space is locked e f your device is activated on BlackBerry Enterprise Service 10 verify with your administrator that you can restore data to your device 199 User Guide Applications and features BlackBerry Strictly Confidential Applications and features Organizing your apps To keep all of your apps organized you can move apps around on the home screen create folders for your apps or delete apps that you no longer use Leave an app or close an app Instead of closing an app when you re done using It you can make multitasking easier by minimizing an app You can see your open apps arranged as Active Frames on the home screen and you can tap an Active Frame to return the app to full screen Once you minimize an app you can close it from the home screen 1 Tominimize an app swipe up from the bottom of the screen The app is arranged as an Active Frame on the home screen 2 Toclose an app after you minimize it on the home screen on an Active Frame tap X Tip You can also minimize an app by pressing until the app is minimized Once the app is minimized you can highlight it on the home screen and press again to close the app Move an app icon or open app around the home screen You can rearra
47. for your device password turn on the Use as my device password switch 2 Onthe home screen swipe down from the top of the screen e Toimmediately lock your work space tap g e To automatically lock your work space after a set amount of time tap 3 Settings gt BlackBerry Balance In the Lock Work Space After drop down list select a time interval Take care to remember your work space password If you forget your password contact your administrator to have it reset If you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Change your work Space password You might be able to use the same password for your work space password and your BlackBerry device password depending on the rules set by your administrator 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry Balance Do one of the following e Tochange your work space password tap Change Password Type your work space password Type a new password e To unlock your work space and your device using the same password turn on the Use as my device password Switch Type your device password Type your work space password e Toset the maximum number of times you can type you work space password incorrectly in the Password Attempt Limit drop down list select a number 25 7 User Guide Productivity and work BlackBerry Strictly Confidential Take care to
48. from the top of the screen 2 Tap Settings gt Networks and Connections gt Bluetooth gt 3 3 Turn on the rSAP Mode switch 159 User Guide Settings BlackBerry Strictly Confidential set how Bluetooth enabled devices access your contacts You can allow Bluetooth enabled devices that support the Phone Book Access Profile PBAP to access the contacts in the Contacts app on your BlackBerry device For example if you allow access to all of your contacts when you pair your device with your Bluetooth enabled car kit and you receive a call from a contact your car kit can display the name of the caller 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Bluetooth gt 3 Do any of the following e To allow access to your contacts in the Address Book Access drop down list tap the name of a contact group or All e o stop access to your contacts in the Address Book Access drop down list tap None e Tocreate a group of contacts that Bluetooth enabled devices can access in the Address Book Access drop down list tap Create Contact Group gt New Group Complete the instructions on the screen Then next time you connect your device with your car you will receive a notification on your device asking you to confirm that you allow your car to access the contact information on your device set how Bluetooth enabled devices access your accounts You can allow Blu
49. hold the area on the screen that you want to lock the focus on The icon appears in the focus box when the focus is locked To unlock the autofocus lock feature tap anywhere on the screen Turn off Face Detection By default the Face Detection feature on your BlackBerry device is turned on When you take a picture and the camera detects faces the faces are automatically brought into focus l To turn off the Face Detection feature in the Camera app tap he gt Settings 2 Turn off the Face Detection switch Set the timer to take a picture In Normal and Time Shift modes you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds The timed delay allows you to get ready for the picture and even get into the shot yourself 1 Inthe Camera app tap i 2 Doany of the following e Toset the timer for 3 seconds tap G e Tosetthe timer for 10 seconds tap 3 Tap B To turn off the timer in the upper left corner of the screen tap or 10 Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted 1 Touch and hold the thumbnail at the bottom of the screen 2 Slide your finger up to expand the thumbnail 100 User Guide Media BlackBerry Strictly Confidential e Toreturn to the Camera app lift your finger from the screen e To delete the picture or vide
50. improve the quality of your videos by changing the brightness contrast saturation and more 120 User Guide Media BlackBerry Strictly Confidential In the Videos app touch and hold the video that you want to change Tap f gt Tap an editing option If necessary move the slider to achieve the effect that you want Ole a er When you re done editing your video do one of the following e To save your changes tap Save e To discard your changes tap hee gt py Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time Add slow motion to a video In the Videos app touch and hold the video that you want to change Tap f gt Tap Touch and hold the paddle icons and slide your finger until the section of the video that you want to slow down Is in between the paddle icons Te e ee ae 5 When you re done editing the video do one of the following e To save your changes tap Save e To discard your changes tap A Fa Add filters to a video You can use the video editor on your BlackBerry device to add filters to your video to change the appearance Some options include black and white vintage and aged filters 1 In the Videos app touch and hold the video that you want to change 2 Tap f gt 0 3 Tapa filter 4 When you re done editing your video do one of the following e o save your changes tap Save e To discard you
51. meeting or event participants with BlackBerry devices can use the Join Now feature to join the conference call without dialing the various numbers and conference call bridges Tip You can save your conference call details in the BlackBerry Calendar app settings so that you don t have to manually add the details to each conference call meeting 1 When you create or change an event tap the Calendar drop down list 2 Inthe Conference drop down list do one of the following e Toadd new conference call details to your event tap Add Bridge Enter a name the phone numbers and the access codes Tap Save e f you have conference call details saved in your Calendar app settings tap a conference call bridge Add a task to the Calendar app When you add a task to the Calendar app your task is added to both the Calendar app and the Remember app l Inthe Calendar app tap a gt V 2 Enter your task details 3 Tap Save Tip To see your task in the Remember app on the home screen open the app Hide a calendar You can temporarily hide calendars from the main view in your Calendar app 1 Inthe Calendar app swipe down from the top of the screen 2 Tap Wi 210 User Guide Applications and features BlackBerry Strictly Confidential 3 Clear the check box beside the calendar that you want to hide Change or delete an event If you re the organizer of an event you can change or delete it In the Calendar app touch and h
52. might be disconnected instead of being put on hold For example while on a phone call if you answer an incoming BBM Voice call your current phone call ends A message appears on your device to notify you that answering another call will end your current call 54 User Guide Phone and voice BlackBerry Strictly Confidential Notifications and ringtones You can personalize your BlackBerry device by customizing your notification profiles and changing your ringtones You can turn off all of your alerts set your device to vibrate choose a ringtone and more The Instant Previews and Lock Screen Notifications features allow you to manage the BlackBerry Hub without having to leave the app that you re in when you receive your messages About notifications Notification profiles You can use the notification profiles on your BlackBerry device to control how you re alerted to new messages and phone calls By default your device includes seven notification profiles including Normal Phone Calls Only Vibrate Only Silent All Alerts Off Meeting and Bedside Each profile has a default setting but you can customize the settings and change things like the volume level and ringtone You can also add your own notification profiles and customize the settings Customized app notifications You can set customized notification settings for apps within a specific profile App level customizations are set on a per profile basis meaning you can set diff
53. on the Tasks or Notes screen tap g Tap je 1 2 3 Speak your voice note A When you re finished tap m gt Done Tip You can also take pictures without leaving the Remember app To take a picture in an entry or on the Tasks or Notes screen tap B send something to the Remember app Using the sharing capabilities of your BlackBerry device you can send photos videos audio files websites or Documents To Go files to BlackBerry Remember In an app touch and hold the item that you want to send to the Remember app Tap amp Y gt Remember l 2 3 Editthe item if necessary 4 Tap Save Changing a folder task list or entry in the Remember app Change an entry 1 Inthe Remember app tap an entry 2 Make your changes 3 Tap Save 266 User Guide Productivity and work BlackBerry Strictly Confidential Convert an entry to a note or a task Depending on your email account when you change an entry in the Remember app you can convert its format for example from a note to a task 1 Tap the folder name or if your entry isn t saved to a folder tap Unfiled 2 Tap Task or Note 3 Select a folder or tap None Move an entry to a different folder If you have BlackBerry Balance set up on your device entries associated with a work account can t be moved to a non work folder Also if a work folder is specifically meant for notes or tasks for example folders synced with an email account Supported by Micros
54. on your device and create new profiles You can even create custom notification profiles for your contacts Also if you switch from a device running BlackBerry 7 1 or earlier you can import your custom notification profiles when you complete the device Switch process Related information Change your ringtone 5 Edit your notification profiles 56 Add notification profiles to your device 56 Camera 0 The Camera app lets you snap a picture record a video and switch between the front and back cameras from the main screen You can even take a picture while recording a video 10 User Guide Setup and basics BlackBerry Strictly Confidential By default the Camera app detects the conditions of the scene you want to take a picture or video of and suggests the settings to use Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment And if you take a picture using Time Shift mode you now have the option to save the picture and edit it later The Camera app also has new menu options You can create a panoramic image and you can set a higher frame rate 60 fps when recording a video which is useful when recording fast moving objects If your BlackBerry device uses BlackBerry Balance technology a Camera app is now also available in your work space Related information Take a picture while recording a video 102 Turn off the Auto Suggest feature 105 Edit Time Shift pictures later 103 Take a
55. on your wireless service plan you might not be able to connect multiple devices to your mobile hotspot or the number of devices you can connect might be less than eight Internet tethering Internet tethering allows you to share your BlackBerry device s connection to the mobile network with one other device such as a laptop or tablet so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network You can connect the device to your BlackBerry device using a USB cable or if both devices are Bluetooth enabled you can use Bluetooth technology instead 169 User Guide Settings BlackBerry Strictly Confidential Sharing your mobile network connection using Internet tethering Additional charges might apply for using Internet tethering On some networks you can t use some services on your BlackBerry device such as email and BlackBerry Messenger while you use Internet tethering Use Internet tethering to share your Internet connection You can tether your BlackBerry device using either a USB cable or a Bluetooth connection 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Internet Tethering 3 If you ve never used Internet tethering before complete the instructions on the screen Read the setup screens carefully as they provide important information about the Internet tethering feature 4 Inthe Connect using dr
56. panoramic picture 101 BlackBerry Story Maker The BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and videos on your BlackBerry device by date time or location BlackBerry Story Maker presents stories to you in the Date view of the Pictures app BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites most viewed recently viewed and recently added From the BlackBerry Story Maker app you can easily add favorite pictures and videos to your stories You can also personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your friends colleagues and family Related information Editing stories in BlackBerry Story Maker 124 Add to or delete media from an existing story 124 Pictures The Map feature in the Pictures app lets you see the locations where you have taken pictures With a quick tap on the map you Can view all of your pictures from that location The Pictures app also now lets you mark pictures that you want to be able to hide After you select the pictures that you want to be able to hide before you pass your BlackBerry device to a friend or coworker with a quick swipe and tap you can hide the pictures that you selected You can change how pictures are organized within albums in the Pictures app By default the Pictures app displays newer pictures before older pictures
57. paste the text and then release your finger Tap Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard You can quickly select a suggested word by placing your finger on the keyboard under the word and flicking it up toward the screen Select a suggested word To use a word that appears above the BlackBerry Keyboard tap it to select it Spell check Turn on spell check 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check 3 Setthe Spell Check switch to On Accept spelling suggestions If spell check is turned on spelling mistakes are underlined in red as you type Tap the underlined word e Toaccept a spelling suggestion tap the suggested word 176 User Guide Settings BlackBerry Strictly Confidential e To add the word to your personal dictionary tap Add to Dictionary Change spell check settings You can change spell check settings such as whether to check the spelling of acronyms whether to correct the casing of words and so on 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check 3 Tap the settings that
58. remember your work space password If you forget your password contact your administrator to have it reset If you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Delete your work space If you no longer want to associate your device with your organization s network you can remove only your work space The apps and files stored in your personal space are left intact CAUTION Deleting the work space will permanently erase all of the content and files stored within it such as work files messages pictures and videos To add a work account back to your device you will need to contact your adminstrator 1 Onthe home screen swipe down from the top of the screen 2 Tap 2 Settings gt BlackBerry Balance gt 3 Type blackberry Tip If you plan to give away or recycle your device remember to delete all of the data on your device by performing a security wipe and remove your SIM card and media card Does my device have BlackBerry Balance BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility Management solution from BlackBerry To confirm if your device uses BlackBerry Balance do one of the following e Onthe home screen swipe down from the top of the screen If you see Switch to Work or Switch to Personal BlackBerry Balance is installed e Onthe home screen swipe down from the top of the screen Tap
59. screen Tap Settings gt Security and Privacy gt SIM Card 1 2 3 Turnonthe SIM Card PIN Lock switch 4 Type the SIM card PIN that your service provider gave you CAUTION If you exceed the number of allowed attempts to enter the SIM card PIN your SIM card will stop functioning To unblock your SIM card contact your service provider 277 User Guide Security and backup BlackBerry Strictly Confidential Change your SIM card PIN 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card e Tochange the PIN that protects your SIM card tap Change PIN 1 e Tochange the PIN that controls access to calling features such as fixed dialing tap Change PIN 2 BlackBerry Protect BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device s data if your device is ever lost or stolen You can manage up to seven devices from your BlackBerry Protect account Finding and protecting a lost device After you turn on BlackBerry Protect in your device settings visit http orotect blackberry com and sign in with your BlackBerry ID On the BlackBerry Protect website you can view the current location of your device on a map make it ring even if it s in silent mode or display a custom message on your locked device to provide instructions about how to contact you If your device Is stolen you can remotely lock it change the pa
60. screen swipe down from the top of the screen t51 User Guide Settings BlackBerry Strictly Confidential 2 Tap Settings gt Networks and Connections gt Wi Fi 3 Ifthe Wi Fi switch is off turn it on 4 Tap anetwork e fthe screen requesting a password appears enter the password for the Wi Fi network Tap Connect e f you have access to the Wi Fi router and you want to use Wi Fi Protected Setup tap Complete the instructions on the device screen 5 Tap Connect Tip The next time you want to connect to a saved Wi Fi network if the network is within range of your device on the home screen swipe down from the top of the screen Tan Manually connect to a Wi Fi network If you want to connect to a hidden Wi Fi network or you re having trouble automatically connecting you can connect manually 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Wi Fi gt 3 In the SSID field enter the name of the network 4 Select the network s security type and specify any additional information For what information you should specify you can speak to your administrator or the person who manages the Wi Fi network 5 Tap Connect Change the priority of a saved WI Fi network You can save multiple Wi Fi network profiles on your BlackBerry device such as your home Wi Fi network your work Wi Fi network and even profiles for the Wi Fi network at a local
61. situations your BlackBerry ID allows BlackBerry products to work seamlessly without prompting you to enter your username and password If you don t have a BlackBerry ID and you want one you can create it from BlackBerry Link When you sign in with your BlackBerry ID in BlackBerry Link or BlackBerry Blend your computer becomes another device that is associated with your BlackBerry ID All your devices associated with your BlackBerry ID appear in BlackBerry Link About remote file access Imagine arriving at a meeting only to discover that a document you need is on your computer Remote file access lets you use the File Manager app on your device to access and manage media and documents on the computer that BlackBerry Link is installed on By default devices you add to BlackBerry Link can access files in the media and documents libraries on your computer as long as they are associated with the same BlackBerry ID you use in BlackBerry Link You can turn off remote access for specific devices 192 User Guide Settings BlackBerry Strictly Confidential View paired computers Your BlackBerry device can be connected to up to ten computers using BlackBerry Link 1 On your device on the home screen swipe down from the top of the screen 2 Tap Settings gt Device Connections Tip To access your computer files over the mobile network turn on the Use Mobile Network switch ae To remove a computer from the list touch and hold a c
62. stories turn off the Arrange Pictures in Collages switch e To arrange pictures and videos in chronological order turn off the Automatically Reorder Media switch e To keep videos the length that you recorded them turn off the Automatically Trim Videos switch 126 User Guide Media BlackBerry Strictly Confidential e To automatically adjust the length of stories to match the music you choose turn on the Adjust Length of Story to Music switch Note If a switch is unavailable it means that the theme currently used in your story doesn t support that setting or that the Story doesn t contain any media affected by that setting For example if your story contains only videos the Arrange Pictures in Collages switch is unavailable Media snaring You can use your BlackBerry device to share your media files in a variety of ways including using Play on and DLNA Certified devices About sharing media You can wirelessly share the media files on your BlackBerry device with supported Wi Fi CERTIFIED Miracast devices and DLNA Certified devices such as computers TVs or other home entertainment equipment You can share your media files wirelessly using one of the following methods e Play on In the Music Pictures and Video apps use the Play on feature to automatically play or view a file on a selected DLNA Certified device e Media Sharing In the Media Sharing settings if you selected a DLNA Certified device or a Miracast device to share
63. text Forward a text message l In the BlackBerry Hub touch and hold a text message 2 Tap gt Forward a PIN message as an email You might want to archive the information that you send or receive in a PIN message You can forward the message to yourself or others as an email l In the BlackBerry Hub touch and hold a PIN message 2 Tap Managing messages Stay organized by managing your messages in the BlackBerry Hub You can file messages flag important messages or save draft messages for later Delete a message In the BlackBerry Hub do any of the following e o delete a single message touch and hold the message Tap J e o delete more than one message touch and hold a message Tap Tap the other messages you want to delete Tap gt wT e To delete all messages before a specific date touch and hold the date bar Messages that were sent or received before that date are highlighted Tap Jay e o delete messages only from your device but keep them on the messaging server tap Ea gt gt Display and Actions In the Delete On drop down list select Hub Only 77 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Filing email You might not be able to file an email or create folders for an email depending on the account that an email is in File an email You can file your sent and received email messages l In the BlackBerry Hub touch and hold an email 2 Tp f 3
64. the Mute key while your device or screen is locked turn on the Use Assistant when locked switch e Tocensor offensive words in your voice interactions turn on the Censor Offensive Words switch 206 User Guide Applications and features BlackBerry Strictly Confidential Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device The Calendar app presents the info so that you can view all your meetings appointments tasks alarms and events In one place About the Calendar app If you subscribe to public calendars such as movie theater calendars or school calendars the events from those calendars can also appear in the Calendar app Even if you don t add any accounts to your device you can still use the Calendar app to create and manage meetings appointments and events Keyboard shortcuts Calendar app Action Shortcut Go to today Press T Go to a date Press G Go to the week view Press W Go to the month view Press M Go to the previous day week or month Press P Go to the next day week or month Press N Go to the schedule view Press D Go to the agenda view Press A Create a new event Press C Search your events Press S Edit an event Open an event and press E subscribe to a public calendar on your device Make sure you have the address for the public calendar in iCalShare ICS format 207 User Guide Applications
65. the required information contact your administrator 4 Tap Save Troubleshooting Wi Fi can t connect to a Wi Fi network Start by checking for these basic issues e Check that you turned on the connection to the Wi Fi network On the home screen swipe down from the top of the screen Verify that the Wi Fi icon appears blue e Check that you re in a Wi Fi coverage area If you re connecting to a home network see if other wireless devices are able to connect If other devices can t connect you might need to reset your router If you re connecting to a work Wi Fi network or a hotspot talk to your administrator or an employee at the hotspot e Your connection might have timed out Try connecting again e f the Wi Fi network that you want doesn t appear on the Wi Fi settings screen it might be hidden If you know the network name try connecting to the Wi Fi network manually e Check that Mobile Hotspot mode is off If Mobile Hotspot mode is on your device can t connect to a Wi Fi network If none of the suggestions above solve your connection issue try these more advanced troubleshooting options e Check that the time on your BlackBerry device is synchronized with the network time If the times are different it could prevent your device from connecting for example if connecting to the network requires you to have a certificate on your device and the certificate has an expiration date e f you switched Wi Fi networks manually t
66. the screen 2 Tap x Settings gt Display 3 Toadjust the brightness move the slider back and forth Tip After you swipe down from the top of the screen if you see inthe quick settings you can tap to display the Slider without going into the Display screen Change your font size 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Display 3 Inthe Font Size drop down list tap the size of font that you want to use Set your wallpaper You can set a picture as your wallpaper You can also choose a picture to display when your device is locked that Is different from your home screen wallpaper 1 Open a picture 2 Tap W gt Wallpaper You can edit the picture by cropping adding filters and more 3 Tap Done select Lock Screen Home Screen or Both 5 Tap OK Tip When all of your apps are closed you can set the option to show only your wallpaper Swipe down from the top of the screen Tap Settings gt Display Turn on the Show Wallpaper When All Apps Are Closed switch You can swipe right to see all of your app icons 184 User Guide Settings BlackBerry Strictly Confidential Use your device as a flashlight You can add the option to use your device as a flashlight to the Quick Settings menu 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Quick Settings 3 Select the Flashlight checkbox Turn off icon labels in the action bar B
67. to my computer If your computer doesn t automatically detect your BlackBerry device try the following e Check the USB cable and points of connection 167 User Guide Settings BlackBerry Strictly Confidential e Consider updating or installing the device drivers on your computer When you connect your device to your computer your computer should automatically prompt you to install the latest drivers Otherwise the drivers you need are installed when you download BlackBerry Link or BlackBerry Blend To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink To download BlackBerry Blend on your computer visit www blackberry com BlackBerryBlend Mobile Hotspot When you use Mobile Hotspot mode your BlackBerry device creates a WI Fi network that other Wi Fi enabled devices can connect to so that they can use the Internet through your mobile network connection sharing your Internet connection using Mobile Hotspot mode This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection but because this feature uses the mobile network you might incur high data charges On some mobile networks services such as email and BBM might not be available while Mobile Hotspot mode Is on After you set up Mobile Hotspot mode on your BlackBerry device connecting to the mobile hotspot with a Wi Fi enabled device is a lot like connecting to any regular router
68. to restore e To restore data from a backup file that isn t listed click Navigate to the bbb or ipd file Click OK 6 Click Restore On a Mac computer do the following Open BlackBerry Link Connect your device to your computer using a USB cable At the side of the BlackBerry Link window click your device Click Back Up amp Restore Click Restore Device OY ON Oe Do one of the following e Torestore all of the data in a backup file to your device click a backup file e Torestore specific data in a backup file to your device click a backup file Clear the Restore all data checkbox Clear the checkbox beside one or more databases that you don t want to restore e Torestore data from a backup file that is not listed click Change Navigate to the bbb file or ipd file Click OK e Toremove all of your device data and restore your device to its default factory settings click Restore to factory settings 7 Click Restore About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons e Toaccess the latest apps and features e Toresolve a technical issue e Your service provider requires that you update your device software If a new version of the device software is available for your device a notification appears on your computer beside your device name in BlackBerry Link You can choose to automatically download device software updates
69. to true north or magnetic north The compass also works In any direction or orientation including upside down Get a compass reading To get a compass reading rotate and tilt your BlackBerry device The current direction that you re facing appears at the top of the screen Point the compass to true north or to magnetic north You can choose to navigate with your compass using either true north or magnetic north Magnetic north which is what a Standard compass points to can be influenced by several factors and isn t constant True north or geographical north is what you would see on a paper map and is constant If you would prefer to navigate based on true north for example if you are using your compass to follow a map you must turn on GPS In the compass app do one of the following e To navigate based on true north at the bottom of the screen turn on the switch e Tonavigate based on magnetic north at the bottom of the screen turn off the switch 238 User Guide Applications and features BlackBerry Strictly Confidential Troubleshooting Compass I m not getting an accurate reading from the compass Try the following actions e fthe compass doesn t point north move your BlackBerry device away from metal objects such as magnets or electronics e f you have turned on Location Services and are navigating based on true north you need the GPS receiver to be able to connect to GPS satellites Try moving outside or nea
70. to use see the information provided for the proxy server Inter Access Point Handover If the network spans multiple access points set whether your device should remain connected when you move from one access point to another Connect to another device using Wi Fi Direct On the BlackBerry device that you want to connect to on the Wi Fi settings screen the Wi Fi Direct tab must be selected To connect to another type of Wi Fi CERTIFIED device view the documentation for that device 154 User Guide Settings BlackBerry Strictly Confidential Wi Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router So you can share files such as media files without an Internet connection Note Although you can use Wi Fi Direct to connect your device to other types of Wi Fi CERTIFIED devices apps on your device might not be able to share files with other devices On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi If the Wi Fi switch is off turn on the switch Tap Wi Fi Direct Tap the device you want to connect to oe Oe on a To open the Wi Fi Direct connection the device you want to connect to must accept the invitation to connect Connect to a Wi Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi Fi CERTIFIED Miracast device such as your television or a boardroom p
71. top of the screen 2 Tap x gt Voicemail 3 Type your voicemail access number and password After you have set up your voicemail you can call your voicemail service from the Calls screen in the Phone app Tip If you don t know your voicemail access number or password contact your wireless service provider 62 User Guide Phone and voice BlackBerry Strictly Confidential Using a visual voicemail service Listen to a visual voicemail message 1 Inthe BlackBerry Hub or Phone app tap a voicemail message 2 Tap gt Forward a visual voicemail message 1 Inthe BlackBerry Hub or Phone app touch and hold a voicemail message 2 hap y Save a visual voicemail message Your service provider s voicemail system might automatically delete messages after a certain period of time If you don t want a message to get automatically deleted you can save It to your device 1 Inthe BlackBerry Hub or the Phone app touch and hold a voicemail message 2 Tap Save Change your visual voicemail greeting Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message Depending on your wireless service provider this feature might not be supported In the Phone app swipe down from the top of the screen Tap amp Tap ao gt Change Voicemail Greeting Fw NBH In the Greeting drop down list do one of the following e To play your phone number as your voicemail greeting tap Phone Num
72. turned on the equalizer 1 When a video is playing tap the screen 2 Tap H gt l 3 Tapan option 123 User Guide Media BlackBerry Strictly Confidential 4 Tap Done To turn off the equalizer when a video is playing tap the screen Tap a gt Tap Off About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device You can customize your stories by adding music filters and more BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that s similar to a movie Create a story using BlackBerry Story Maker Tap Create New Story Tap the pictures and videos that you want to include in your story Tap Next Select the song for your story s soundtrack Tap Next Enter the titles and credits that you want to appear in your story Tap Done Tap a theme ey eS To preview the story that you created tap the story Tip If you chose an album to select pictures and videos from you can tap lt to go back and add pictures and videos from another album Editing stories in BlackBerry Story Maker You can edit your stories using options such as themes reordering media changing titles and more There is no limit to the number of times that you can change a story Add to or delete media from an existing story In BlackBerry Story Maker tap a story 2 While the story is playing tap t
73. use the keyboard mapping guide that appears with the typing task to determine how to access the second and third characters on each key Word prediction and flicking word suggestions up onto the screen if you have this feature turned on To type an alternate character you can press and press a letter To type an accented version of a character you can press and hold the primary character Then you can select the accented character Typing in Vietnamese The Vietnamese keyboard supports the following features The Vietnamese language has more characters In the alphabet than there are keys on the keyboard As a result some keys have more than one native character on one key You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key Word prediction and flicking word suggestions up onto the screen if you have this feature turned on To type an uppercase character you can press and press a letter To type an accented version of a character you can press and hold the primary character Then you can select the accented character Accented characters are available for E O A and D 183 User Guide Settings BlackBerry Strictly Confidential screen display You can set preferences for your screen display such as font size and wallpaper as well as connect your device to an external display Change your backlighting 1 Onthe home screen swipe down from the top of
74. view your files and folders in order by name date type or size You can also decide whether to view your files and folders in ascending or descending order Tip To change the way you view your files and folders tap to view them as a listor SH toviewthem as a grid Tap J gt Je e Tochange the way files and folders are sorted tap Sort gt Name Date Type or Size e Tochange the order of your files and folders tap Order gt Ascending or Descending Select multiple files k Tap i 2 Tap gw 3 Tap the items that you want to select To deselect an item that you have tapped in error tap the item again 292 User Guide Applications and features BlackBerry Strictly Confidential Transferring files share Tiles 1 Touch and hold a file 2 Tap y 3 Choose a destination Tip To share multiple files tap H gt Tap the files you want to share Tap Move a file Touch and hold a file or folder l 2 Tap D 3 Navigate to where you want to move the file 4 Tap Move Copy a file 1 Touch and hold a file or folder 2 Tap 3 Navigate to where you want to copy the file or folder 4 Tap Paste Working with zip files Zip files and folders Zip your files to help reduce memory space You can zip a single file or folder or zip multiple files or folders You can also Zip all of the files in a particular folder using the Zip All option Touch and hold a file or folder e Tozipasingle fi
75. you search for a type of location for example gas stations and you view all of the search results as pins on the map you can view a detailed list of the types of gas stations and information about each location To view the list after you view the search results as pins on the map in the upper right corner of the screen tap Pin a place on a map In BlackBerry Maps you can add pins to your map to track where you re going or to mark points of interest In the Maps app do one of the following e Onthe map screen touch and hold the place that you want to pin e On the search results screen tap a search result To clear all of the pins from a map on the map screen tap E gt X 22 User Guide Applications and features BlackBerry Strictly Confidential Get directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection 1 Inthe Maps app find a place by doing one of the following e Onthe map screen search for an address or a place using the search field In the search results tap a place e Onthe map screen locate a pin that you added to the map Tap the pin e Onthe map screen tap g 2 Tap Recents Favorites or Contacts Tap an address a place or a contact 2 Tap A 3 To begin receiving turn by turn directions tap A To stop turn by turn directions in the map view or detail view tap x To stop turn by turn directions in the street level v
76. your service provider s network again e f your device uses a SIM card verify that it is correctly inserted into your device e f your device normally connects to a CDMA network and your device supports international roaming check that your device is in roaming mode and that your SIM card is correctly inserted into your device e Contact your service provider to check whether your device is network locked If your device Is network locked your device can make a mobile network connection only with your current service provider Ask your service provider for an unlock code Tap 3 Settings gt Security and Privacy gt SIM Card In the Phone Network Lock section tap a locked item Enter the unlock code WI FI connections A Wi Fi network connection is one way to get data services on your BlackBerry device but unlike using the mobile network using Wi Fi doesn t add charges to your data plan Your device is designed to try to use saved Wi Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps You can leave Wi Fi turned on so that when you re in range of a saved Wi Fi network your device can connect to It automatically Connect to a WI FI network When you connect to a Wi Fi network your BlackBerry device saves the network information The next time you re within range of the saved Wi Fi network if Wi Fi is turned on your device connects automatically 1 Onthe home
77. 7 the following data transfer methods are available to you e Use BlackBerry Link on your computer e Download and use the Device Switch app e Use a media card e Add email accounts to your new device Using your BlackBerry ID to switch devices When you switch to a new BlackBerry device during setup you are prompted to enter your BlackBerry ID username and password It s important to use the same BlackBerry ID that you used on your previous device since many of your apps and Settings are associated with your BlackBerry ID For instance when you use your existing BlackBerry ID on your new device you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront if a version of that app exists for your new device Find your BlackBerry ID on your old device If you previously created a BlackBerry ID and are switching to a new BlackBerry device it s important to sign in using your existing BlackBerry ID because many of your apps and settings are associated with It 1 On the home screen of your old device click Options 2 Depending on your device do one of the following e Click Third Party Applications gt BlackBerry ID e Click Device gt BlackBerry ID e Click BlackBerry ID switching from a BlackBerry 10 device If you re transferring data from a BlackBerry 10 device to a new BlackBerry 10 device the following data transfer methods are available to you e Download and use the Device
78. Alerts 2 Turnoff the switch beside a type of public warning Troubleshooting BlackBerry Hub I m not receiving messages Try the following e lf you recently changed an account password make sure that you update the password in the Accounts settings on your BlackBerry device On the home screen swipe down from the top of the screen Tap gt Accounts Tap an account Make your changes Tap Save e Check your network connection settings to make sure that your device is connected to a Wi Fi or mobile network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area e f you re connected to a mobile network check that data services are turned on On the home screen swipe down from the top of the screen Tap 3 gt Networks and Connections gt Mobile Network Make sure the Data Services switch is turned on can only see email for the last 30 days For some types of email accounts by default your BlackBerry device initially syncs email for the past 30 days To change this setting on the home screen swipe down from the top of the screen Tap 3 gt Accounts Tap the email account Tap z2 Inthe Sync Timeframe drop down list tap an option Tap Save can t find my work email in the BlackBerry Hub If you added a work account to your BlackBerry device your administrator might have turned on a policy that separates the BlackBerry Hub into a work view which contains y
79. Berry Strictly Confidential e Tocreate an album tap ae Select the location that you want to save the album to Enter a name for the album 4 Tap Move Rename a video 1 Inthe Videos app touch and hold a video 2 Tap 3 In the Name field enter a new name for the video Add a video to the Favorites screen You can add videos to the Favorites screen so that you can quickly access them Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device 1 Inthe Videos app touch and hold a video 2 Tap ye To delete a video from the Favorites screen in the Videos app tap gt y amp Touch and hold a video Tap K Repeat videos If you want your videos to play in a continuous loop you can turn on the repeat function in the Videos app When this feature is turned on all of the videos that you watch play in a continuous loop not just the video that was playing when you turned on repeat 1 When a video is playing tap the screen 2 Tap B gt o To turn off the repeat feature when a video is playing tap the screen Tap a gt 0 Turn on the equalizer in videos You can use the equalizer feature in the Videos app to improve the sound quality of your videos based on preset conditions Options include bass treble airplane and more When the equalizer is turned on the sound settings apply to all of the videos that you watch not just the video that was playing when you
80. BlackBerry Classic Smartphone Version 10 3 1 User Guide BlackBerry Published 2014 12 03 SWD 20141203154526936 Contents aac EE AE NA EEEE AEI EE EAE AEEA AEN 6 NOWIN TTA Vel CaS oender n iaia RAS a A iS 6 Introducing your BlackBerry Sila CMON eat secyeccateseaecaneban demon senasaaaunestecastetnasdocsides bacnannsssechoancaaseaatlaseaeentana 14 OU acct testes ceed dec pc detec baa A E E EAE E A OE E 14 5B eel 4a iold ae GIS I lt a cae nme ae en nn te nt enna eee E eee ee Se eee ee ee eee eee 16 What s different about the BlackBerry 10 OS ooo ecccecceccceceeeeeaceeeuecueseueeeseeeeaueeeseeeeeaueeeseeeueaueeaueneueans 17 OUT AL OC OM rsa e E T NE A E AE A E A mained 19 Pe FNC OI arrea e A E E E A E E E T 19 SUN UOVO AN OO e E A 20 Uoo Stes aa A A E E 25 Moving the pointer using your trackpad risen cusacaceretesudive nacsietgtednacawadedieumsaied ieganiedcaehustasadeeneqataandtedscoueleavesnsathiars 34 Se CHIN text usine the trackgadesrreissiidririaiii ini e A e a a a Eae 34 Peronin yU NC e E E E ge SOC ee ee ere 34 DECO WO onesies a aa a E a arae a i 35 PEBE O a A E E A O E E E A 43 wi EA A E E N A E oder A IN AA A E AANE A AEAEE EIEE E AEA E N ASET 46 BV US E arsed E E E E E E E E T EE ET E E E EE 46 Notifications and TINOION CS cacvciacscntecdecns dau dacxcnncigs anc niadied doanbsdndenes Gunde desdnnadtinicebasdgeaetede haeieaanendeeddocsibavawcanbaiants D5 NO E a a E A A A E E A R 62 el ene didol ee ai an EREE AAE E
81. Card Details Tip The amount of available storage space displays when you minimize the File Manager app How do tree up storage space To make room for more files and apps try any of the following e Save documents and media files on your media card To automatically save camera pictures and videos on your media card onthe home screen tap E Swipe down from the top of the screen and tap amp e Move documents and media files from your device to your media card using File Manager 188 User Guide Settings BlackBerry Strictly Confidential e Reduce the size of pictures that you take and videos that you record To change the ratio option for your pictures and videos on the home screen tap gt i e Transfer some of your data to your computer using a USB connection a Wi Fi connection or BlackBerry Link To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink Delete files that you don t need To delete multiple items in an app tap E Select the items and tap FA gt aw W e Delete apps that you don t use To delete an app on the home screen touch and hold an app icon until the icons begin athe to blink On the icon for the app that you want to delete tap J f youdon tsee fj onthe app icon the app can t be deleted Optimize your device s performance If you find that your BlackBerry device is running unusally slow try any of the following e Close any apps that you are
82. Do one of the following e Toansweracall Press te e o decline a call press cz Use Reply Now to send a message to a caller You never have to excuse yourself from a meeting or conversation to answer the phone again With the Reply Now feature you can send a caller a brief message instead of answering an incoming call By default if the caller is a BBM contact the Reply Now message is sent as a BBM message If the caller isn t a BBM contact the Reply Now message is sent as a text message Depending on the recipient of the Reply Now message additional text messaging charges might apply 47 User Guide Phone and voice BlackBerry Strictly Confidential 1 When you receive an incoming call tap or ga 2 Doany of the following e Tosend one of the default Reply Now messages tap a message e o compose anew message tap Custom Message Type a message and tap sm silence the ring tone when you receive a Call If you receive a call while your sound or vibration notifications are turned on you can quickly silence your ring tone and stop your device from vibrating When you silence the ring tone you can still answer or decline the call When you receive an incoming call tap g Put a call on hold While on a call press and hold until Call Held appears on the screen Take notes during a call While on a call you can take notes that are saved as entries in BlackBerry Remember Tip You can turn on the speakerphone
83. E EE EENE E A NE A E EA IOE E S N E 65 Fete Ate es PURAN ETNA meenene erate re oor eo ae OC OP ne Oe Te oe eee eee eee 65 PP heneoenahtadentiadedsnansqas A E A A A E sland oS BAS I A E E E EEE EET E EE E adeno tae nada E E E T nm beater EEEE EEE T 93 EV E e EE E ETE A EAE E OA E A E T 93 E OA ere A E E anders Hee aoe 94 WOT e A E A A 94 Change the media V OUI G sestesatiacateasesnedacann scene ihanqseanndudiaaseacesiaatanotainedadessuncd nasta tnoteaananniossathenaciateiadsasieteuses 97 Supported audio and video file extensions formats and cCodecsS sssssesesensrererenrrrrrerersrrrrrrrrererrrrrerrrrrrn 97 TUE NOn NE ear E E E E E eas 98 E e TE E E A EA AA E 98 P UO a E E A A EE A A A E A on aisee tie onnenietsarsaarr 107 PHT S e A E AA E EET EE E E A E AE E EE E E E E A E 115 NUNS OS E E ase E EE E N E E S E E E EE E E E T 119 About BlackBerry Story Maker ccccccccccccecsceecceeeceeeeeeueeeuseeeseueeeueeeeeueeeaueeaeseeeaueesueeueueueeaueueeeaeeaueeeesaeeeasss 124 MoA GINO create eeepc estates a a ac se aceanameecsadene ue seemebansaceaceeeeaetsannaneeceeetonanaccanbeuoseneeues dese 127 AOT a ea A AE TEE A EA EE E AEE E E E 128 E N AE EEAS EA EE AOT A II EASE E AA EAS AIE IAI IE AEI ERE S E E AET A AAAA 13 Customize your device SETTINGS cee ceccceccceceeceeecsceeeeueeeueeeeseeeeeueeesceeeueeaeeeeueuueeeuseeceeeeeaueeeseeeeeaueeaneeentans 131 Update your device SOMWAlS vorccncsctoissdace tend suciand ornatindabeernostebandeondd
84. Guide Applications and features BlackBerry Strictly Confidential Save a webpage You can save a webpage in HTML format so that you can access the webpage when you re offline or send the webpage as an attachment l On a webpage tap ga gt B 2 Choose the location that you want to save the webpage in Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser You can set a specific home page show thumbnails of the webpages that you visited recently or frequently or open the webpages that were open in your previous Browser session 1 Inthe Browser tap Fa gt 3 gt Display and Actions 2 Tap the On Startup Show drop down list e Toseta specific home page tap My Home Page Type a web address e Toshow thumbnails of the webpages that you visited recently or frequently tao New Tab Page e To open the webpages from your previous Browser session tap My Tabs From Last Time Bookmarks and browsing history Bookmark your favorite webpages so that you can easily access them the next time you use the BlackBerry Browser Bookmark a favorite webpage On a webpage tap a gt View your Browser bookmarks In the BlackBerry Browser tap gt gt View your bookmarks by tags or in a list l Inthe BlackBerry Browser tap gt gt 2 Tap Tagsor 243 User Guide Applications and features BlackBerry Strictly Confidential Organizing yo
85. Guide Setup and basics BlackBerry Strictly Confidential scroll and move between items Slide your finger to scroll through a list pan a webpage or move between pictures Do any of the following e Toscroll slide your finger up and down 7 e To move between the BlackBerry Hub and your apps slide your finger left and right 29 User Guide Setup and basics BlackBerry Strictly Confidential Use aslider If a slider appears on your screen you can use the slider to progress through a file such as a song or video or scroll through multiple pages such as the pages of an eBook On the slider drag the slider handle select items Do any of the following e Toselect an item simply tap it If the item can be opened it opens e o highlight an item without opening it touch and hold the item 30 User Guide Setup and basics BlackBerry Strictly Confidential e o highlight multiple items such as pictures or songs that you want to share touch and hold one item Tap and tap more items To clear an item tap it again Zoom in to or zoom out from the screen If you want to see an image in more detail or if you re having trouble reading words that are too small you can magnify the screen by zooming in To see more of the screen zoom out Do any of the following e To zoom in slide your fingers apart e Tozoom out slide your fingers together eal User Guide Setup and basics BlackBerry Stri
86. HUNND H About Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages BBM messages text messages and more on your BlackBerry device without having to unlock it Turn off Lock Screen Notifications By default Lock Screen notifications are turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Lock Screen w Turn off the Lock Screen Notifications switch 60 User Guide Phone and voice BlackBerry Strictly Confidential View Lock Screen Notifications 1 To unlock your BlackBerry device swipe up from the bottom of the screen to the middle of the screen 2 Toview the Lock Screen Notifications tap the notification icon Tip To collapse the Lock Screen Notifications view so that only the notification icons are visible swipe left or tap an icon Set your screen to turn on for new notifications You can set your BlackBerry device to turn on when you receive notifications 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Lock Screen 3 Turnonthe Turn on Screen for New Notifications switch set Lock Screen Notifications to only display the sender info You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the Subject and message content 1 Ont
87. IBM Notes mail encryption to send an encrypted email message or an email account that supports S MIME or PGP protected messages to send a signed or encrypted email message 1 When you compose a message slide your finger down on the screen 2 Inthe drop down list tap a signing or an encryption option Note If your BlackBerry device is associated with a CRL or an OCSP server when you add recipients to an encrypted message your device tries to retrieve a certificate status for each recipient You are unable to send the message until certificate statuses are received for all recipients If certificates can t be found or are invalid the recipients names appear as red Update secure email settings Depending on your permissions you can change the email security that is used for all the messages you send For example if you use S MIME to protect your messages you can send clear signed messages that any email application can open or opaque signed messages that only email applications that support encryption can open l In the BlackBerry Hub tap a gt t gt Secure Email 2 Doany ofthe following e Toturn on S MIME protected messaging tap the S MIME tab Turn on the S MIME switch e Toturn on NNE protected messaging if necessary tap the NNE tab Turn on the NNE switch e Tochange the preferred method of encoding to use for messages you send select an option in the Default Encoding drop down list e Toselect your preferred meth
88. If you make a mistake while managing messages you can tap Undo to cancel the last change Use BlackBerry Hub Instant Actions Depending on the message type and your BlackBerry Hub Instant Actions settings the following actions are available e Calendar invitation You can accept or decline a calendar invitation e BBM or text message SMS and MMS You can reply to or delete a BBM or text message e Email message You can file delete or flag an email message l Inthe BlackBerry Hub in the upper right corner of the screen tap 2 Doany of the following e Todelete amessage tap e To file a message tap ff and choose a folder e Toflagamessage tap P e o marka message as read tap 5 e o reply to a text message or a BBM message tap lt Customize BlackBerry Hub Instant Actions for email messages By default with BlackBerry Hub Instant Actions you can file and delete your email messages You can change your settings for the actions that appear in the list view l In the BlackBerry Hub tap H gt gt Display and Actions 2 Under Hub Instant Actions do one of the following e Inthe Email Action 1 drop down list tap File or Flag e Inthe Email Action 2 drop down list tap File Flag or Delete Mark a message as read or unread In the BlackBerry Hub do one of the following e o mark a message as read touch and hold the message Tap oe l e o mark a message as unread touch and hold the messag
89. J Replace a person s expression using Time Shift mode In the Camera app tap ga gt To take a picture tap Hold the camera steady until the picture appears Drag the slider at the bottom of the screen back and forth until you find the best picture Tap a recognized face Use the dial to browse the available expressions Tap anywhere on the screen SO oP ef pP Tap vw 102 User Guide Media BlackBerry Strictly Confidential Edit Time Shift pictures later When you take pictures using Time Shift mode you can save the picture to edit later Tip The Time Shift icon appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit later 1 Inthe Pictures app on the Date screen tap a Time Shift picture 2 Tap f 3 Drag the slider at the bottom of the screen back and forth until you find the best picture 4 Tapa recognized face 5 Use the dial to browse the available expressions 6 Tap anywhere on the screen 7 Tap gx Change the capture settings In the Camera app on your BlackBerry device you can change the scene mode the shooting mode choose whether you use your flash switch between the front camera and rear camera change the ratio and more l Tap i 2 Tap the setting that you want to change Shooting modes Shooting modes change the way that the camera takes pictures and records videos For example you can use Burst mode to take multiple pictures qui
90. Keyboard Tip If you want to add a shortcut for a key that already has a shortcut assigned to it you can change the shortcut for that key without first deleting the shortcut If you press a key that doesn t have a shortcut your BlackBerry device prompts you to create one 1 Onthe home screen swipe down from the top of the screen 172 User Guide Settings BlackBerry Strictly Confidential 2 Tap x Settings gt Shortcuts and Speed Dial 3 Tapand hold a letter If the key already has an assigned keyboard shortcut you can change the shortcut without first deleting the existing Shortcut To change an existing shortcut tap Edit A Shortcut 5 Doone of the following e Toopen an application using the keyboard shortcut tap App Launch Shortcut e Tocompose a message using the keyboard shortcut tap Quick Compose Shortcut e To add another type of action to the keyboard shortcut such as composing a new message creating a new note or task locking your device or switch notification modes tap Other Shortcut Typing on theBlackBerry Keyboard Type an accented character The list of available accents depends on the active input language If you set multiple input languages the accents for the languages that can be predicted together appear for a letter For example when English French and German are set because their alphabets are similar you get accent options for all three languages 1 On the BlackBerry Keyboard press
91. LEE AEAEE E AEA EEIE A A EA E E EA N 256 Switch between your personal space and work SPACE cececccecceccceeceeee cee ceeeseueeaeeeseuseueeeueeaseuseueeeeuaeeaneneeees 256 About BlackBerry Balance and your work SPACE 2 0 0 ececcecccccceeeeseeceecscuueuseeseesscuceuueeueeseeueeaueuueseeuenaueuueess 256 BlackBer BIEN sssri aade a eaaa 262 EEE OE EEAS E A E E E E E EE E E A E EEE EE 263 POSTS T netsh deat E EEEE E E AA A E A EAE 269 HELE o E E AEN E E E E E EA E E ie E A E E E E E E 269 BlackBerry World TO NY Ol acscastaacsenceensencdetecsina tenet hoausearcendeatose rtrt arun rtnn tA ceoctteninedendeeadseguiasiantetateaaesececsaceeetes 2 0 BlackBerry Enterprise IY Mstcassceterrccrastecceetua ecyoeenadieascnadate dinstaasteaonne seat enaacaentebestacaaad nuntun tatan nE tateeaesaedasonmcacenecdmensede 2 0 BlackBerry Emernise VOR CISCO sseni e NA A TE E AENEON TAES a REE 270 PERDOR DTO E a E E A 270 CCBA Wa WO eee E a A 270 BlackBerry WOrk DIVO Seanair r E E E E AN 2 1 TS Se CS S E starr E E gaan N EET E E EA 2 1 FOS ST ae ss E EE inves estes tere et eae ectaw nse tan recon ene neice unalone ah E aaa 27 1 Connect to Microsoft ONG DMIV eS iiesaciiawshnatldnertntndianstannaiidsnrnaasnnasidninis aihdbasteedeapeussabvaaasiduathsbowssanatenaidianarntein 2 1 Connec WOO orien esageaneiansieadesenueqadndechaneceanaiantsasdeGenm a E aus nicadoenoeasadsetegteanesboen 272 POOE CEEE T TO rrean E SE E E E E EEN EE 272 Security and bacKkK D scicceasdsaidinsannnraxed
92. MIDI PCM GSM WMA 9 WMA 10 For information about media file extensions formats and codecs for your device visit www blackberry com docs Smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Media can t open a media file Make sure that the file is in a format that your BlackBerry device supports Camera The Camera might not be available depending on your BlackBerry device model US User Guide Media BlackBerry Strictly Confidential You can use the Camera on your device to take high quality pictures and videos and to capture that perfect moment even in adverse conditions Time Shift mode makes it easy to take group pictures where everyone looks their best and you can take panoramic pictures and capture the whole vista in one shot Your device can also detect the lighting conditions and Suggest the best mode and setting to use so you can focus on capturing the moment Camera icons Icon Description cli Switch between the front facing and the rear facing cameras O Take a picture re Record a video Turn on the flash while recording a video B Stop recording a video a Touch and hold anywhere on the screen to permanently lock the focus on that area of the screen Tap anywhere on the screen to unlock the focus Ea Access more options like flash shooting modes settings and more Taking pictures and recording videos Take a picture Your BlackBerry d
93. OT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE 288 User Guide Legal notice BlackBerry Strictly Confidential HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIA
94. RY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION BLACKBERRY SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO BLACKBERRY AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED BLACKBERRY DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services It is your responsibility to ensure that your air
95. Settings gt About In the Category drop down list scroll and look for Work Space If you don t see that or you see Work Space Only your device isn t set up to use BlackBerry Balance How do set up BlackBerry Balance Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility Management EMM solution from BlackBerry After your admin sets up BlackBerry Balance a work space is automatically added to your BlackBerry device and you are prompted to finish the activation For more information about EMM solutions from BlackBerry visit blackberry com business html and docs blackberry com 258 User Guide Productivity and work BlackBerry Strictly Confidential What content is in my work space and my personal Space If your administrator turns on BlackBerry Balance technology your device data apps and network access are separated so that you have a work space and a personal space on your BlackBerry device Work apps that are open appear with the ggg icon onthe home screen Depending on the rules set by your administrator the apps and features that are part of the BlackBerry 10 OS might be available in your work space personal space or both The following table describes the default behavior for most BlackBerry 10 OS apps The table doesn t describe the behavior of apps that you purchase from BlackBerry World or that your administrator sends to your device Description Apps and fea
96. Switch app e Use BlackBerry Link on your computer e Use aSIM card e Add email accounts to your new device 38 User Guide Setup and basics BlackBerry Strictly Confidential Switching from an iPhone or Android device If you switch from an iPhone or Android device to a BlackBerry 10 device you can use the Device Switch app to transfer your data You can transfer your contacts calendar entries pictures music and videos When you finish setting up your BlackBerry device you can add all of your email accounts and sync the contact and calendar info to your new device Transfer data using the Device Switch app You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5 0 to 7 1 a device running the BlackBerry 10 OS a device running iOS 6 and later or a device running Android 2 3 and later to your new BlackBerry 10 device In order to use the Device Switch app both of your devices should be connected to the same Wi Fi network Note Some corporate Wi Fi networks block the Device Switch app from working It s recommended that you use a personal Wi Fi network when transferring data using the Device Switch app 1 On your BlackBerry 10 device go to BlackBerry App World and download the Device Switch app 2 Connect both of your devices to the same Wi Fi network 3 Totransfer your data complete instructions on the screen Note Only data saved locally on your device storage space is transferred Any
97. Tapa folder Add rename or delete an email folder In the BlackBerry Hub tap the drop down list at the top of the screen e oadd a folder touch and hold the folder that you want to use as the parent folder Tap Eas Type a name for the folder Tap OK e Torename a folder touch and hold the folder Tap my Type a new name for the folder Tap OK e Todelete a folder touch and hold the folder Tap J Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders your BlackBerry device doesn t automatically download copies of that email You can have filed email readily available on your device by syncing an email folder 1 Inthe BlackBerry Hub tap the banner at the top of the screen 2 Touch and hold a folder 3 Tap A Flag a message When you flag messages they appear in BlackBerry Remember so that you can add due dates tags voice notes and other files to them l In the BlackBerry Hub touch and hold a message 2 Tap P 78 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Manage your messages with BlackBerry Hub Instant Actions BlackBerry Hub Instant Actions allow you to quickly triage messages conversations and events in the BlackBerry Hub In the list view you can mark messages as read or unread and file flag or delete messages You can also accept or decline meeting invitations without having to open them
98. You can specify which messages are displayed when you zoom in In the BlackBerry Hub tap a gt gt Display and Actions In the Pinch Filter Criteria drop down list select Priority Messages Unread Messages Flagged Messages Draft Messages Meeting Invites Sent Messages or Level 1 Messages Add a message to or remove a message from the BlackBerry Priority Hub Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future l In the BlackBerry Hub touch and hold a message e oadd a message to the BlackBerry Priority Hub tap t l e o remove a message from the BlackBerry Priority Hub tap 2 Inthe dialog box choose a reason why the message is or isn t important Tap OK Change the types of messages that are marked as priority By default if you start a conversation if the sender of a message has the same last name as you or if a message is marked with high importance then those messages are included in the BlackBerry Priority Hub You can turn off each of these settings l Inthe BlackBerry Hub tap H gt p gt Priority Hub 2 Turnoff the Sender has the Same Last Name as Me the Message Sent with High Importance or the Started the Conversation switch Create a priority rule You can create a rule so that messages that are sent from specific accounts or with a specific subject or with other specific criteria a
99. abedoniadesnonwddedtbeandadeduaetedndoetaaeinadobeeondanieers 139 CTE T OON e e EE E E E EE E E EEE 136 O a E S E EA T cadmas 144 BlackBerry Keyboard and 1y ONIS sects ccccicacucestSandeS scteaaneSqncdite ved ieaedtaadinadectantiatact acaetandinadinsadazaciataadt accduhaaadie 171 EN E e 2 A E AE CO AT eee ee ee ee eee ree 179 KENDO NCAM NO n Ea ar e E E E ee ee ee eee 180 C D e E TE E E ee ieee ee eee 184 A CO D e A E A E A 185 Media cards and cl 0 s 2c aan ee enn ere re eo nen ee nee ee ee eee eee eee eee 185 Using your device with BlackBerry LINK esisiisisissrisperiveseirsrs tenia ca amarendesvesusiaeeebe NKE NEEE ENEKEL 190 Pa a A a E 200 Organizing your ADS ae ah oc cecanendscSanaasecahesacatanietsantannaSedeecacattasiedactesaae seca cnaddecanatitan seatsabedbansienaaceretenesacdesbtss 200 About the BlackBerry ASSISUAN Ucstcteccastcsnieinscisaeivandestehentaedoiueees sddechendotaGelnoraenivdeensecteensendedateieetsentivescsideen 203 NSM P E A N nex ducusuesce Riv A E A O AE EE OE E T 207 O E E E E andemne ase 217 OC aea e A A E A A 224 E 6 N I e AE A ET E EE nr eee earners 229 About CV ly GUAM eeens a a a demand oeensacceecton 229 e METOE E E E A A E E E E E EEE E eee eee EN 229 Mapo a Ge aea E E a bes E a A E A 231 FES e EEE E E EE nan EEEE E EE E EE EEEE EE EAEE EEE EEEE EETA 239 Me Sri Taps applcation expl dine dsann reier aE EEE ETE EErEE RIE aa 247 Fe E E E E E E E eat E E E E E E E E E T ET 251 SC O a E E E A A R 254 aana a N a i
100. aces that you searched for so that you can quickly access them again l Inthe Maps app tap i gt 2 Tap Recents Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps Tip If you have places that you want to keep so that you don t have to search for them again add them as a favorite before you permanently clear the list 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Clear History 3 Doone of the following e To delete your history recent destinations and searches tap Clear Recents e To delete your recent places and searches and reset the app to the default settings tap Reset Maps View a contact s address on a map If you have added an address to an entry in the Contacts app you can view the contact s location on a map and get directions l Inthe Map app tap a aoe 2 Tap Contacts 235 User Guide Applications and features BlackBerry Strictly Confidential 3 Touch and hold acontact s name 4 Tap Q Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial feet yards and miles or metric meters and kilometers measurements as set in your device settings 1 Inthe Maps app swipe down from the top of the screen 2 Tap EoI gt Units of Measure 3 Tap Change Device Settings Change default route settings If you always want BlackBerry Maps to show you the faste
101. ackBerry device uses a lithium ion battery To maximize your use of this type of battery when possible do the following Avoid using your device while it s charging to help it charge faster Charge your device often even when the battery charge isn t low Avoid charging using or storing your device in extremely hot or cold places such as on a vehicle dashboard Avoid leaving your device turned off with a low battery power level for an extended period of time If your device has a removable battery and you aren t using your device for more than a few days partially charge the battery You can then remove the battery and store it in a dry place at room temperature to conserve battery power Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device Icon Description 138 Cay The battery Is charging The battery is fully charged Tip The battery isn t charging because the power source isn t providing enough power Use the charger that came with your BlackBerry device to charge the battery User Guide Settings BlackBerry Strictly Confidential Icon Description OD The battery charge is low and your wireless connections might turn off to conserve power If the battery charge gets too low your device might turn off Save any work in progress and charge your device mm There is a problem with the battery and the battery might need to be replaced Only use a
102. act The contact must have a device that supports video During a call in the Phone app tap Tip During the video share tap to start a chat or share a file Send a file to a joyn contact You can send different types of files to joyn contacts including pictures videos and documents l During a one on one joyn chat or a phone call tap and select a picture or file 2 Tap Send 95 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Block a joyn contact If you block a joyn contact you won t receive any messages from that contact and file transfers are declined automatically Messages are filtered to the Blocked Messages folder in the joyn app and read notifications are turned off In the BlackBerry Hub tap gt Ee Tap joyn Tap Blocked users Type the phone number or name of the joyn contact you want to block e a To unblock a contact tap Unblock beside the contact s name Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply If you re travelling you can keep using joyn while roaming l Inthe BlackBerry Hub tap ed gt Ey 2 Tap joyn 3 Set the Enable joyn While Roaming switch to On 96 User Guide BlackBerry Strictly Confidential Media Change the media volume When music is playing do any of the following Media e Toincrease the volume press the Volume Up key on the right side of you
103. alarm time recurrence tone and snooze duration a FW NY Tap Save Tip Once you have set multiple alarms you can quickly adjust the different alarm times by touching and holding any of the dials outside of the clock face and sliding the dial around the clock face to your desired time Manage your additional alarms l Tap gt gt 2 Doany of the following e Toturnon or turn off an alarm next to the alarm tap the switch e Tochange the alarm name time tone recurrence or snooze duration tap an alarm eile e To delete an alarm touch and hold an alarm Tap 225 User Guide Applications and features BlackBerry Strictly Confidential Change your alarm tone Tap gt gt T Tap an alarm Tap Alarm Tone ee ee A a Select one of the alarm tone options Tip To use music you have added or downloaded to your BlackBerry device tap set an alarm for multiple days l Tap gt gt E 2 Tapanalarm 3 Tap Recurrence e oseta daily alarm turn on the Daily switch e Tosetan alarm to recur on specific days select the check box next to one or more days set the snooze l Tap gt gt T 2 Tap an alarm 3 Tap Snooze 4 Select a length of time Stopwatch l Tap 3 2 Tap gt 3 Tostart anew lap tap Lap 226 User Guide Applications and features BlackBerry Strictly Confidential Timer Set the timer Tap gt OF Touch and hold the dial outside of th
104. an call To use fixed dialing numbers your service provider must set up your SIM card for this feature Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 53 User Guide Phone and voice BlackBerry Strictly Confidential 2 Tap gt Fixed Dialing Numbers 3 Turnon the Fixed Dialing Numbers switch 4 Enter the SIM security code provided to you by your service provider 5 Tap OK 6 Tap Edit List ve Type a name and phone number View your call summary If you re concerned about your wireless voice usage you can monitor the time you have spent on the phone on the Call Summary screen 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Call Summary To reset the call times on your Call Summary screen tap 2 Tip To see the details of a specific call inthe Phone app tap Nexttoacontact name or phone number tap v gt Oe Find your own phone number l Inthe Phone app tap 2 Anywhere onthe screen touch and slide your finger down Your phone number appears at the top of the screen Tip To include your own phone number in a message to someone in an email a BBM message or a text message type mynumber followed by the space bar Troubleshooting Phone can t put a call on hold to answer an incoming call While on a call if you answer an incoming call from a different app your first call
105. and features BlackBerry Strictly Confidential You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app When the owner of the calendar makes changes to events the changes are synced to your device Only the owner can change events In a public calendar You can also open public calendar links in the BlackBerry Browser or in an email and quickly add them to the calendar in the Calendar app On the home screen swipe down from the top of the screen Tap 2 gt Accounts gt gt Subscribed Calendar In the Calendar Name field enter a name for the calendar In the Server Address field enter the address for the public calendar in ICS format ot ae iN Tap Done Tip If you tap a link to a public calendar you don t subscribe to in the BlackBerry Browser you are automatically directed to the Subscribed Calendar screen and information about the public calendar is automatically populated View your events You can view your calendar events for a day week or month You can also go to a particular date in any calendar view by tapping pa l Inthe Calendar app tap 2 Doone ot the following e Toview events for a single day tap e To view events for a week tap Try using the pinch gesture to zoom in and see a more detailed view e o view events for a month tap l e Toview a year in month view swipe left e osee an agenda view tap Tip To
106. any ways depending on the applications you have installed on your device and the NFC compatibility of other devices Turn on NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt NFC 3 Turnonthe NFC Connectivity switch send a file using NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model 164 User Guide Settings BlackBerry Strictly Confidential With NFC you can exchange many kinds of files including pictures music contact info and even webpages between your BlackBerry device and other NFC enabled devices Your device automatically establishes a Wi Fi Direct or Bluetooth connection with the other NFC enabled device to transfer files 1 On your BlackBerry device do any of the following e Tosend a single file find and open a file e Tosend multiple files find and highlight the files that you want to send Tap y gt NFC 2 Align the back of your BlackBerry device with an NFC enabled device If necessary tap Send Tip After your device starts to send the file move your device away from the other NFC enabled device so you don t accidentally send the file more than once Find your NFC settings The NFC f
107. arge your device This feature Is helpful if you travel frequently and charge your device at public charging Stations 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt USB 3 Turn onthe Charge Only Mode switch Set a static IP address for your USB connection By default when you connect your BlackBerry device to a computer using a USB cable your device assigns a random IP address to the connection You can assign a static IP address that doesn t change each time you connect your device to your computer For example you can use this feature to map your device to a specific drive on your computer 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt USB 3 Turnonthe Manual IP Address switch To edit the IP address tap the IP Address drop down list and change the IP address numbers Connect your device to a USB device To connect your BlackBerry device to a USB device you must have a micro USB on the go to USB 2 0 adapter You can access and save files on an external storage drive by using the File Manager app You can also connect to external USB devices such as a keyboard mouse or gamepad 1 Insert the micro USB on the go to USB 2 0 adapter into the USB port on your device 2 Connect the adapter to an external USB device Troubleshooting USB connections My device isn t recognized when connect it
108. arly Avoid leaving your device turned off with a low battery power level for an extended time Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model If you use any other battery you might invalidate any warranty provided with your device CAUTION There is a risk of explosion if the battery is replaced with an incorrect battery type Do not attempt to replace your non removable battery Only qualified service personnel should perform repairs or battery replacements to your device Device and battery disposal pzd Please recycle your BlackBerry device and battery in accordance with your local regulations Do not dispose of either your device or battery in a fire Your device or battery should not be placed in household waste bins For information about returning your device to BlackBerry for recycling and safe disposal from a browser on your computer visit www blackberry com recycling The recycling and trade up program is available only in certain areas 143 User Guide Settings BlackBerry Strictly Confidential BlackBerry and environmental sustainability BlackBerry is committed to reducing the environmental impact of BlackBerry products To learn more about the sustainability efforts at BlackBerry visit http ca blackberry com company about us corporate responsibility product sustainability html View the safety warranty and privacy information
109. ask list with an account for example an Evernote account choose an account from the Save to drop down list Ol To change the color of the folder or task list tap a different color swatch 6 Tap Save Add an entry to the Remember app When you add an entry to BlackBerry Remember in most cases you can choose between a note or task Tasks include a completion checkbox and the option to add a due date or reminder When you create a new task It also appears in the Calendar app If you add an entry to a folder that s synced with one of your accounts you might not be able to choose whether the entry Is a note or task Tap Notes or Tasks 1 2 Tap A 3 Enter the information for the entry such as a title notes tags and a due date 4 Tap Save 264 User Guide Productivity and work BlackBerry Strictly Confidential Add a due date and reminder time to a task When you add a due date to a task in BlackBerry Remember your BlackBerry device adds the entry to the Calendar app To receive a reminder you must add a specific reminder time to your task 1 While you re adding or changing a task e To add a due date turn on the Due Date switch Tap Date Select a date e oadd a reminder time turn on the Reminder switch Tap Date Select a reminder date and time 2 Tap Save Set up a recurring task When you create or change a task in BlackBerry Remember you can set it to repeat every day on specific days or times or at spe
110. at are stored on your computer from your device e Sync contacts and calendar appointments between your device and your computer e Sync music pictures videos and documents between your device and your computer over a USB connection or a Wi Fi connection e Back up and restore your device data e Transfer supported settings and data to a new device e Manage multiple devices on your computer that use the same or a different BlackBerry ID e Update or reinstall your device software To download the latest version of BlackBerry Link to your computer visit www blackberry com BlackBerryLink About pairing and connecting your device to a computer or tablet You can install programs such as BlackBerry Blend or BlackBerry Link on your computer or tablet to enhance the experience with your BlackBerry device Use BlackBerry Blend to interact with your device from your computer or tablet You can access your messages files and certain apps on your computer or tablet in the same way you d use them on your device You can e View and respond to messages and chats from different accounts In the BlackBerry Hub e Access your BBM chats groups and channels e Access your text SMS messages e View and update your calendar events and contacts e Copy and transfer your files between your device and computer or tablet You can use BlackBerry Blend to connect BlackBerry devices running BlackBerry 10 OS version 10 3 with computers and tablets
111. ate e Last Modified Date Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember you see what s important to you 1 Ina folder or on the Remember folder screen swipe down from the top of the screen 2 Tap x 3 Inthe Default View drop down list select one of the following e Tasks View e Notes View e Tags View e Most Recent Restart the app for the changes to take effect 268 User Guide Productivity and work BlackBerry Strictly Confidential Troubleshooting Remember app can t add due dates tags voice notes or attachments to an entry If your entry is in a folder that s synced with an email account or an Evernote account that you added to your BlackBerry device you might not be able to add due dates tags or attachments to the entry Try moving the entry into a new folder can t send something to the Remember app Some items can t be sent directly to BlackBerry Remember You should be able to send photos videos audio files websites contacts and Documents To Go files to the Remember app You might not be able to share certain items into folders that are synced with a work account can t open a folder in the Remember app If your BlackBerry device is set up to use BlackBerry Balance you might need to unlock your work space to access all of your folders and entries 1 Inthe Remember app at the top of the screen tap Tap to Unlock Work Space
112. ation from your Favorites do one of the following 129 User Guide Media BlackBerry Strictly Confidential e Onthe FM Radio screen under Local Stations touch and hold a station Tap X e On the FM Radio screen touch and hold a station with a star icon in the upper right corner Tap ye e When one of your favorite stations is playing next to the station number tap e 130 User Guide Settings BlackBerry Strictly Confidential Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control You can take it out of the box and get started but you can also tailor and optimize your device for your needs Get acquainted with the options and discover more about what your device can do 1 On the home screen swipe down from the top of the screen 2 Tap x Settings 3 Tap the item that you want to customize You can also access your settings when you press sez Tip To customize the order of items in the Settings list swipe down from the top of the screen Tap x Settings In the Settings list swipe down from the top of the screen Tap Touch and hold beside the item you want to move Drag the item to a different location and release your finger When you are finished swipe down from the top of the screen and tap Done Customize your Quick Settings The settings menu that you access by swiping down from the top of the screen Is designed to show the setti
113. based on the sound you choose In other cases input methods provide you with gestures and key combinations for languages Some keyboard input methods are common to all supported languages such as word prediction or selecting accented characters by pressing and holding keys Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type As you type your device makes predictions based on each of the language families For example if you use a Latin based display language predictions appear for any of the configured Latin based languages Similarly if your display language is Korean it will not display Arabic or Latin based suggestions When you set more than one typing language you may need to consider the following e Some languages such as Thai and Arabic have more characters in the alphabet than there are keys on the keyboard You need to use a keystroke combination to access the second or third character on a particular key For information about how to access these types of characters see the help for typing in that language e Different languages may have different keyboard layouts For example American English uses a QWERTY keyboard layout but French uses an AZERTY keyboard layout Some keys appear in locations that you may not be used to 180 User Guide Settings BlackBerry Strictly Confidential e Similar languages may have slightly different keyboard layouts For exam
114. basics BlackBerry Strictly Confidential If you previously created a BlackBerry ID you must use it when you set up your new device instead of creating a new BlackBerry ID You can log in to both a tablet and smartphone using the same BlackBerry ID set up a new BlackBerry ID Tip It s important to choose a password that you can remember For your BlackBerry ID username be sure to use an email address that you use frequently Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password The email address that you use as a BlackBerry ID username doesn t have to be associated with your BlackBerry device 1 Tocreate a new BlackBerry ID when you set up your BlackBerry device on the BlackBerry ID screen tap Create New 2 Complete the instructions on the screen Contirm your BlackBerry ID username When you create a BlackBerry ID you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID If you forget your BlackBerry ID password you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username If you didn t confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID you Can receive a new confirmation email message On the home screen swipe down from the top of the screen Tap Settings gt BlackBerry ID 1 2 3 Tap Confirm An
115. before taking notes so that your hands are free to use the keyboard l While on a call tap 2 Type your notes and include information such as a title due date and tags 3 Tap Save Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected or when you remove your device from a case or holster Automatically answer or end a call using a case or holster 1 Inthe Phone app swipe down from the top of the screen 2 Tap x gt Holster 3 Do any of the following e Turn on the Answer a Call by Removing Device From Holster switch e Turn on the End Call by Putting Device Back in Holster switch 48 User Guide Phone and voice BlackBerry Strictly Confidential Automatically answer a call when a Bluetooth headset is connected 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Bluetooth 3 Turn onthe Automatically Answer a Call When Connected to a Headset switch When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device your calls are automatically answered after 5 seconds Move a call from your headset to your device When you have a headset connected to your BlackBerry device incoming calls are automatically received on your headset You can manually move the call back to the device While on a call tap Audio gt Handset To move a call back to the headset tap Aud
116. ber e To play your name as your voicemail greeting tap Name e Torecord a custom voicemail greeting tap Personal Message Change your visual voicemail password Depending on your wireless service provider this feature might not be supported 63 User Guide Phone and voice BlackBerry Strictly Confidential 1 Inthe Phone app swipe down from the top of the screen 2 Tap t gt ao 3 Tap Change Password Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt ao 3 Clear the International Roaming check box Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device you must contact your wireless service provider to reactivate it Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap x 3 Tap ao gt Deactivate 64 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages notifications and events that you receive from your different accounts into one convenient location In the BlackBerry Hub you can receive and respond to email text messages or BBM chats allin the same place A
117. browser bookmarks and settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Security Wipe 3 Type blackberry 4 Tap Delete Data When the security wipe is complete your device is turned off automatically To turn on your device press the Power Lock key Tip If you are planning to give away or recycle your device remember to also remove your SIM card and media card Related information Delete your work space 258 Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted You can turn off access to certain apps features and content You can also restrict incoming phone calls and messages to people in the Contacts app Parental Controls settings are protected with a password making them difficult to change or turn off without your knowledge You can set your device so that the Parental Controls password is required to add an email or social networking account or to purchase an app from the BlackBerry World storefront Note If BlackBerry Balance technology is turned on the Parental Controls feature is not available 280 User Guide Security and backup BlackBerry Strictly Confidential Restrict or limit access to features and content On the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Parental Controls Turn on the Parental Controls sw
118. c location on the map tap yy e To view all of the pictures taken in the visible area of the map on the screen tap ly e Tosearch for a location to move the map view to tap a Q In the search field enter an address or descriptive word such as coffee or hospital Tap a search result Share a picture You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and family You can also share your pictures with contacts meeting participants Twitter followers and others In the Pictures app touch and hold the picture that you want to share lap To edit the picture before you share it tap Edit the picture and tap Save rr w ye Select the method that you want to use to share the picture Tip You can share multiple pictures at the same time by tapping a gt Tap the pictures that you want to share Tap Y 112 User Guide Media BlackBerry Strictly Confidential Take a screen shot of your device 1 Totake a screen capture of your BlackBerry device press the Volume Up key and the Volume Down key at the same time 2 Toview your screen shot do one of the following e Inthe Pictures app tap gt B e fyou have BlackBerry Balance on your device switch to your work space In the Pictures app tap gt B Organizing your pictures and albums In the Pictures app on your BlackBerry device you can create albums to organize your pictures Crea
119. ce to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer User Guide Settings BlackBerry Strictly Confidential Profile Description SIM Access Profile rSAP This profile allows a Bluetooth enabled device such as a car phone to connect to your BlackBerry device when your device is connected to a GSM network The profile lets the Bluetooth enabled device use the SIM card functionality of your BlackBerry device For example a car phone can use the SIM card in your device to make phone calls or send and receive text messages Tx Power Service TPS This service allows a Bluetooth enabled device to access Information about the current transmit power levels of your BlackBerry device Troubleshooting Bluetooth can t pair with a Bluetooth enabled device Check that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device If your Bluetooth enabled device requires a passkey and you don t know what the passkey is check the documentation that came with your Bluetooth enabled device Sometimes the passkey is set to 0000 until you change it If you don t know what the passkey is try 0000 If your BlackBerry device doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry device discoverable for a short period of time On the home screen swipe down from th
120. ch as playing the music on your BlackBerry device through a separate speaker or making calls from a headset that is using your BlackBerry device s mobile network connection NFC NFC is a short range wireless technology that s used for quickly creating connections between your BlackBerry device and other NFC enabled devices or NFC tags With NFC you don t need to enter pairing information to make a connection so it s useful for on the go actions such as transferring contact cards with people you meet or grabbing information from a poster that contains an NFC tag Depending on your wireless service provider and the applications you have installed on your BlackBerry device NFC can also be used to turn your device into a digital wallet to allow you to do things such as make payments with your BlackBerry device shared Internet connections You can use your BlackBerry device s connection to the mobile network to allow other devices to access the Internet This functionality is particularly useful if you want to browse the Internet on your laptop or Wi Fi only tablet but you don t have access to a Wi Fi network 147 User Guide Settings BlackBerry Strictly Confidential Internet tethering You can use Internet tethering when you only have one device that you want to connect to the Internet through your BlackBerry device s mobile network connection You can connect the device to your BlackBerry device using a USB cable or if both devices are Bluetoo
121. cific intervals 1 While you re adding or changing a task tap Recurrence 2 Doany of the following e Toset how often your task repeats in the Repeats drop down list tap an option e Toset when the task should end in the End drop down list tap an option Add tags to an entry Tags help you to categorize your entries For example you can add the tag recipe to any entries containing recipes and then filter your entries by that tag 1 Inthe Remember app tap an entry 2 Tap Tags 3 Type your tag name Format the text in an entry Depending on the account that your entry is associated with you might be able to apply formatting to italicize bold or underline text create lists or change the text size and color 1 Inthe Remember app tap an entry 2 Inthe Additional notes field tap stop synchronizing folders in the Remember app When you add an email account that is supported by Microsoft Exchange ActiveSync by default the tasks and notes from that account appear as synchronized folders in the Remember app To stop synchronizing these folders 1 Onthe home screen swipe down from the top of the screen 265 User Guide Productivity and work BlackBerry Strictly Confidential 2 Tap Settings gt Accounts 3 Tapan account 4 On the Edit Account screen turn off the Sync Tasks switch Record a voice note in the Remember app You can use BlackBerry Remember to record voice notes In a note a task or
122. ckBerry Link you can give your computer a display name that identifies your computer on your device and in BlackBerry Link BlackBerry Link displays the default pictures videos and documents libraries on your computer that you can sync with and access from your device To set up your BlackBerry ID with BlackBerry Link make sure that your computer is connected to the Internet On your computer open BlackBerry Link 2 Type a display name for your computer Click Next Select the music sources on your computer such as Windows Media Player or iTunes On a Mac computer you can also select the folders for your Documents library 4 Ifyou have an Internet connection sign in to or create a BlackBerry ID 5 Select the checkboxes beside the devices you want to grant remote file access to 6 Click Finish set up your device in BlackBerry Link When you set up your device in BlackBerry Link you can give your device a display name This name appears on your device and also identifies your device in BlackBerry Link 1 On your computer open BlackBerry Link 2 Connect your device to your computer using a USB cable 191 User Guide Settings BlackBerry Strictly Confidential If necessary type the password for your device At the side of the BlackBerry Link window click your device Type a display name for your device Ov Oh ee Do one of the following e o establish a permanent connection with your computer on a Windows compute
123. ckly Icon Description ra Normal L J This mode is available for the camera and the video camera Normal mode simulates a regular camera or video camera and allows you to take a single picture or video at one time Burst C This mode is available for the camera Burst mode allows you to take multiple pictures quickly This is a good shooting mode to use when taking pictures of fast moving scenes or subjects 103 User Guide BlackBerry Strictly Confidential Icon Ws EA Scene modes Media Description HDR This mode also known as High Dynamic Range mode is available for the camera HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene Time Shift This mode is available for the camera Time Shift mode allows you to take a bunch of pictures at once so that you can pick the best one of the set Panorama This mode is available for the camera Panorama mode works well for vistas and seamlessly combines multiple images into one photo Timer This mode is available for the camera Timer mode adds a 3 second or 10 second delay before the camera takes the picture Scene modes are designed to improve the quality of the picture or video by changing settings such as contrast brightness and so on Icon A 104 Description Auto This mode is the most common mode and is available for the camera video camera and Time Shift mode Use Auto m
124. conference call repeat steps 1 to 3 Remove people from a conference call l While in a conference call to view the conference call participants tap gt v 2 Doone ot the following e Toremove a person from the conference call and hang up tap e Toremove a person from the conference call and keep them in a separate call tap 4p Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen You can also add contacts or numbers to the keyboard speed dial list so that you can dial a number by pressing and holding a single key on your keyboard By default your voicemail access number is included in your speed dial list l Inthe Phoneapp tap or 2 Touch and hold a contact or phone number 3 Tap Add a contact to your keyboard speed dial list 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Shortcuts and Speed Dial 3 Onthe screen tap the key that you want to associate with the contact 50 User Guide Phone and voice BlackBerry Strictly Confidential 4 Tap Speed Dial 5 Tap the contact that you want to associate with the key on your keyboard To call a contact from your keyboard speed dial list on the home screen press and hold the key that you associated with the contact Delete a contact or numbe
125. cons for key tasks remain visible in the action bar to help you stay productive and get work done In some apps for example Adobe Reader the action bar disappears when you scroll giving you a full screen view of the content On the home screen you can see your open apps and when you swipe left you can see all your apps By default when no apps are open the home screen displays only your wallpaper Also there is no restriction on the number of apps you can add to folders on the home screen Related information Set your wallpaper 184 Add folders to the home screen 201 Turn off icon labels in the action bar 185 Android apps Ey Get apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore Your device uses BlackBerry Guardian to check the Integrity of the Android apps you download to your device BlackBerry Guardian can warn you if the app is potentially harmful to your device or data and gives you the option to cancel or continue the installation Android apps that you download to your device are closely integrated with the BlackBerry 10 OS When you tap the share icon in an Android app you can share the Android app content with contacts that are associated with other apps on your device for example BBM contacts or share the information with another app for example the BlackBerry Remember app Also on the Accounts screen you can view accounts that are associated with some Andr
126. ct l Inthe Contacts app tap a contact gt 2 Make your changes For additional fields tap Imm 3 Tap Save Delete a contact 1 Touch and hold a contact 2 Tap Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device you might be able to copy a contact to one of those accounts or to your SIM card 1 In the Contacts app touch and hold a contact 2 Tap 3 Select the checkbox beside an account or storage location 4 Tap Done Create a contact group in the Contacts app You can group contacts together so that you can easily send messages to everyone in the group set up meetings and Share files You can find your groups in the contact list or filter your contact list to show just your contact groups In the Contacts app tap amp In the Group Name field type a name for the contact group Tap amp f Select the contacts to add to the group Tap Done DAR Wh H Tap Save 220 User Guide Applications and features BlackBerry Strictly Confidential Add a contact to a contact group 1 Inthe Contacts app tap a contact group 2 Tap f gt g 3 Select the contacts to add to the group 4 Tap Done 5 Tap Save Remove a contact from a contact group In the Contacts app tap a contact group Tap f Beside the contact s name tap amp Fw N BH Tap Save Rename a contact group 1 In the Contacts app tap a contact group
127. ctly Confidential Advanced interactions If you re looking for ways to do things more quickly or efficiently consider using the following gestures e Lift to wake e Flipto mute e Flip to Save power e Hold to stay awake Lift to wake If you turn on this feature when pick up your device from a flat surface your BlackBerry device wakes up automatically You don t have to press the Power Lock key or swipe up from the bottom of the screen to start using your device 32 User Guide Setup and basics BlackBerry Strictly Confidential To turn on this feature tap Settings gt Advanced Interaction Turn on the Lift to Wake switch Flip to mute If you turn on this feature when you receive a call if it isn t a convenient time to respond you can turn your device facedown to silence the ring tone or vibration You still receive a notification of the missed call ANS To turn on this feature tap Settings gt Advanced Interaction Turn on the Flip to Mute switch Flip to Save power By default this feature is on When you place your device facedown on a flat surface your device goes into standby mode to extend battery life You still receive notifications for incoming calls messages and alarms WS To turn off this feature tap 3 Settings gt Advanced Interaction Turn off the Flip to Save Power switch Hold to stay awake If you turn on this feature the screen stays on longer while you hold your d
128. cy gt Device Password Turn on the Allow Apps to Extend Password Lock Time Switch To unlock your device press the Power Lock key Swipe up from the bottom of the screen When prompted enter your device password Note Try not to touch the trackpad when you swipe up to unlock the screen Swipe up from the left side or right side of the trackpad 2 5 User Guide Security and backup BlackBerry Strictly Confidential Lock your device with your work space password If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you might be able to use the same password for your work space password and your device password depending on the rules set by your administrator On the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt BlackBerry Balance If prompted type your work space password Turn on the Use as my device password switch Type your device password Tap OK OF 30 are Or Type your work space password Tap OK Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device contact your service provider Your device might be network locked which allows your device to make a mobile network connection with only your current service provider If you plan to travel internationally and you want to use a SIM card from another service provider you might need to enter an unlock
129. d Password Keeper can generate a random password for you 1 Inthe Password Keeper app swipe down from the top of the screen 2 Tap and do any of the following e Change the Length field e Turnonor turn off the Include letters Include numbers or Include symbols switches 28 7 User Guide Legal notice BlackBerry Strictly Confidential Legal notice 2014 BlackBerry All rights reserved BlackBerry and related trademarks names and logos are the property of BlackBerry Limited and are registered and or used in the U S and countries around the world Adobe and Flash are trademarks of Adobe Systems Incorporated Android Gmail and YouTube are trademarks of Google Inc Apple iCal iPhone and Mac are trademarks of Apple Inc Bluetooth is a trademark of Bluetooth SIG Box Is a trademark of Box Inc DLNA Certified is a trademark of the Digital Living Network Alliance Evernote is a trademark of Evernote Corporation Facebook is a trademark of Facebook Inc GSM is a trademark of the GSM MOU Association HDMI is a trademark of HDMI Licensing LLC IBM Notes and IBM Notes Traveler are trademarks of International Business Machines Corporation joyn is a trademark of GSMA LinkedIn is a trademark of LinkedIn Corporation Microsoft Activesync Excel Outlook PowerPoint and Windows are trademarks of Microsoft Corporation QR Code is a trademark of DENSO WAVE INCORPORATED in Japan and other countries Sina Weibo is a trademark of Beijing Sina
130. d to the Favorites screen gt Play asong or play all of your music x Shuffle your music To stop shuffling your music tap the Shuffle icon again D Repeat the song currently playing or repeat all To stop repeating tap the Repeat icon again Listen to the FM Radio Playing your music Play pause or skip a song You can play music on any of the screens in the Music app on your BlackBerry device The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls 1 Inthe Music app tap a song an album or a playlist 115 User Guide Media BlackBerry Strictly Confidential 2 To view the music player controls tap anywhere on the screen e Toplayasong tap P e Topauseasong tap I e o skip to the previous song tap ed e o skip tothe next song tap pp Change the volume of your music ee Nees E In the Music app tap a song an album or a playlist If the music player controls aren t visible on the screen tap the screen When the music player controls are visible tap the screen Slide your finger on the volume slider to turn up or turn down the music volume View your music Oe Ie In the Music app tap asong an album or a playlist If the music player controls aren t visible on the screen tap the screen To see your music list tap the screen To view the album details for any of the songs listed touch and hold a song Tap f Creati
131. dditionally you can see and respond to direct messages and notifications from your social networking accounts glance at your upcoming events and more Staying connected with the BlackBerry Hub Email You can add practically any existing email account to your device both work and web based email Text messages SMS MMS If text messaging Is a part of your wireless service plan you can find and respond to your text messages in the BlackBerry Hub Social networking If you add a Facebook account to your device you can receive and respond to notifications update your status and send Facebook messages all from the BlackBerry Hub If you add a Twitter account you can compose tweets stay up to date on your mentions and send direct messages And if you add a LinkedIn account you can accept invitations to connect with business contacts send messages to your connections and update your LinkedIn status BBM and instant messaging After you add instant messaging apps to your device you can access your chats through the BlackBerry Hub Calls and voice mail You can make calls directly from the BlackBerry Hub The BlackBerry Hub shows you the calls that you made and received including any missed calls and voice mail messages Upcoming events Without leaving the BlackBerry Hub you can peek at upcoming meetings events and if you add your Facebook account triends birthdays Notifications The BlackBerry Hub collects your notifications abou
132. depending on your wireless service provider your administrator s settings and your BlackBerry device model If you copy a smart tag to a writeable NFC tag and you plan to leave the NFC tag in a public space you should lock the NFC tag to prevent tampering When an NFC tag is locked it can t be unlocked changed or erased l Inthe Smart Tags app tap A gt Q 2 Align the back of your BlackBerry device with the tag Change a smart tag title 1 In the Smart Tags app touch and hold a smart tag 2 Tap f 3 Enter a title 4 Tap Save Erase smart tag information from an NFC tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model If the NFC tag isn t locked you can erase the smart tag information that is stored on it 250 User Guide Applications and features BlackBerry Strictly Confidential l Inthe Smart Tags app tap a gt Q 2 Align the back of your BlackBerry device with an NFC tag File Manager You can use File Manager to view save zip and share files and folders on your BlackBerry device You can also access files that are saved in the cloud Viewing files View files on your device To view a file in File Manager 1 Tapa folder 2 Tapa file that you want to view To go back tap lt Tip If BlackBerry Balance is enabled on your device and you want to access your work files on the home screen swipe
133. e Write your Bluetooth pairing infomation to an NFC tag To write your Bluetooth pairing information to an NFC tag NFC must be turned on You can quickly pair devices without going to the Settings screen by saving your Bluetooth pairing information on an NFC tag 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Bluetooth 3 Ifthe Bluetooth switch is off turn in on 4 Tap I and align the back of your BlackBerry device with an NFC tag To pair and connect the Bluetooth enabled device you want to connect to must scan the NFC tag Rename a paired or saved Bluetooth enabled device You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Bluetooth If the Bluetooth switch is off turn it on Touch and hold the device you want to rename Tap gt SOM se 00 TIN In the Device Name field enter the new name for the device Disconnect from a paired Bluetooth enabled device 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Bluetooth 3 Touch and hold the device you want to disconnect 4 Tap 158 User Guide Settings BlackBerry Strictly Confidential Delete a saved Bluetooth enabled device If you have a long list of saved Bluet
134. e If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device When you change an event tap the Calendar drop down list Turn on the Add WebEx switch Tap Save On the WebEx Meeting screen enter your WebEx password ON ge S Tap Schedule 212 User Guide Applications and features BlackBerry Strictly Confidential WebEx details are sent to the event participants in an email Edit WebEx details for an existing event If you re the organizer of a scheduled calendar event and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device you can edit the WebEx details for the existing event Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device When you change your event enter the updated information such as the event time or participants and tap Save 2 On the WebEx Meeting screen change the details to match the updated information in the event Enter your WebEx password 3 Tap Schedule WebEx details are sent to the event participants in an email Join a WebEx event To join an event you must have the Cisco WebEx Meetings app installed on your BlackBerry device No
135. e Tap es 19 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential e o mark messages before a specific date as read touch and hold the date bar Tap Ja Download or share a picture from an email In a message touch and hold an embedded picture e To save the picture tap e oshare the picture tap e Toset the picture as a contact picture tap SF Save a draft email 1 While composing an email tap Cancel 2 Inthe dialog box tap Save Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S MIME or PGP protected messages or IBM Notes email encryption on your BlackBerry device Digitally signing or encrypting messages adds another level of security to email messages that you send from your device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send With S MIME protected messages when you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential With S MIME protected messages when you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message If you use a work account that supports PGP protected messages you can digitally sign encrypt
136. e The picture is now marked to be hidden and is visible until you select to hide it 3 Tohide the picture that you marked to hide in the Pictures app drag down from the top of the screen 4 Tap BG 5 Todisplay the picture again in the Pictures app drag down from the top of the screen 6 Tap Note To stop marking a picture as hidden tap a picture that you had previously marked to be hidden Tap a gt 111 User Guide Media BlackBerry Strictly Confidential View your pictures on a map On the Map screen in the Pictures app you can view the locations of the pictures you take This feature makes it easy to view all of the pictures that you took In a specific location without having to sort through picture folders Note When you are viewing your pictures on a map the y icon represents all of the pictures taken in a location If the map is zoomed out the icon represents a wide area For example if the map is zoomed out to the whole world the one icon represents all of the pictures taken in Canada l Inthe Pictures app tap gt 2 Find the location on the map that you want to view pictures for On the map do any of the following e To pan the map drag your finger on the screen In any direction e Tozoom in onthe map double tap the area of the map that you want to zoom in on e To zoom out onthe map double tap the map 3 Toview pictures do one of the following e To view all of the pictures taken in a specifi
137. e your device can enter the password for your smart card when you type the password for your device or work space 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Security and Privacy gt Device Password gt Authenticator Settings 3 Toset your device to use a smart card to unlock your device or your work space in the Smart Card User Authenticator drop down list tap Device or Work 4 Do any of the following e To setup your device so that it is easier to enter the password for your smart card and the password for your device or work space turn on the Smart Password Entry switch e Toset your device to lock when you remove your smart card from your device or an external smart card reader turn on the Lock on Card Removal switch Import a certificate from a smart card You can import a certificate from a microSD smart card Inserted in your BlackBerry device or in an external smart card reader that is connected to your device using a USB cable or that is paired with your device using Bluetooth technology 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Security and Privacy gt Smart Card gt Import Certificates 3 Complete the instructions on the screen 282 User Guide Security and backup BlackBerry Strictly Confidential Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password s
138. e app Answer a Call Redial press twice Open a menu Apply the action for a highlighted menu item On the home screen press to open the device settings In an app open the app settings and Help press and hold Apply the default action press twice Select and open an item Select adjacent items press and hold the Shift key and slide your finger on the trackpad Select multiple items press and hold the Shift key and press the trackpad to select or clear Go back to the previous screen Minimize an app when there is no previous screen to go back to Close a menu Close a highlighted minimized app End a call Decline an incoming call Go back to the home screen Turn on or turn off your BlackBerry device press and hold User Guide Setup and basics BlackBerry Strictly Confidential What s different about the BlackBerry 10 OS If you re new to a BlackBerry 10 device you might be eager to learn more about what makes it different from other BlackBerry devices Find information about the home screen settings messages and apps Learn where to find your phone number and PIN and find out how to search How do change my settings and options Do any of the following e Onthe home screen press sez e Inanapp press and hold ss Where is my email or other messages All of your email text messages social networking notifications missed calls and voice mail messages can be found in the BlackBerry Hub The BlackBer
139. e clock face Slide the dial around the clock face to your desired time Tap P I Tip The dial allows you to set the timer in one minute increments To set the timer for a specific minute and second tap A Tap the Set Time drop down list Scroll up or down to adjust the hours minutes and seconds that the timer is set for Change the timer tone Tap gt QA i 2 tap A 3 Tap Timer Tone 4 Tap a timer tone Tip To use music you have added or downloaded to your BlackBerry device tap World clock If you re a frequent traveller or if you have friends and family in different parts of the world you can add cities to the world clock screen to quickly see the time in a variety of cities around the world Add a city to the world clock screen l Tap gt 6 2 Tap 3 Enter a location 4 Tap a city Tip After you add a city to the world clock screen tap the city name to check the weather in that city 227 User Guide Applications and features BlackBerry Strictly Confidential Delete a city from the world clock screen l Tap gt G 2 Touch and hold a city 3 Tap Turn on bedside mode When bedside mode is turned on you re not notified of new messages but any alarms that you have set will sound and your BlackBerry device displays the time dimly lit You can also set the option to turn on Battery Saving Mode or to turn off wireless connections when in Bedside Mode 1 Inthe Clock app swipe
140. e drop down list tap the certificate that you imported Under Encryption Certificate in the drop down list tap the certificate that you imported set up PGP protected messaging If you use a work account that supports PGP protected messages you can digitally sign encrypt or sign and encrypt messages using PGP protection You need to store the recipient s public key on your BlackBerry device to send encrypted email messages You need to store your private key on your device to send digitally signed email messages Your device supports keys in the following formats and file name extensions o oo D Oe YY Ne am PEM pem cer ASC asc Open a work email message with a PGP key attachment Tap p Tap Import or Import All If necessary enter the password Tap lt In the BlackBerry Hub tap H gt gt Secure Email If necessary tap the PGP tab Turn on the PGP switch Under PGP Signing Key in the drop down list tap the key that you imported Under PGP Encryption Key in the drop down list tap the key that you imported Turn on IBM Notes email encryption A work account that supports IBM Notes email encryption must be added to your device ol User Guide BlackBerry Hub and email BlackBerry Strictly Confidential l Inthe BlackBerry Hub tap a gt t gt Secure Email 2 If necessary tap the NNE tab 3 Turn on the NNE switch Sign or encrypt a message You must use a work email account that supports
141. e multiple attachments tap A gt Select some attachments Tap XY or fy Send email and messages from the BlackBerry Hub From the BlackBerry Hub you can send email text messages Facebook messages direct Twitter messages LinkedIn messages BBM messages or other types of chat messages depending on your wireless service plan and the accounts that you added to your BlackBerry device When you tap Compose the BlackBerry Hub suggests message types based on the messages you commonly compose l Inthe BlackBerry Hub tap 2 Tapa message type Add or choose a recipient for your message e For email type a contact name or an email address in the To field You can tap suggested contacts that appear below the To field to quickly add them to the message e For Facebook Twitter or LinkedIn messages type a contact name in the To field e For text messages type a contact name or a phone number e For BBM and other chat messages select a contact from the list Type your message 5 Tap Send or the Enter key Reply to or forward an email In an email do one of the following 75 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential e Toreply tothe email tap lt e Toreply to all recipients of the email tap e o forward the email tap gt Tip When you reply to an email you have the option to delete the text in the original message Tap a gt Attach a file to an email or text message If you
142. e not displayed You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked Related information About Lock Screen Notifications 60 Set Lock Screen Notifications to only display the sender info 61 Set your wallpaper 184 Introducing your BlackBerry smartphone In this web based training learn about your BlackBerry smartphone s hardware features and specifications see a comparison of your smartphone with other smartphones and learn about using the touch screen Note This training is available in English only Start the training Your device at a glance 14 User Guide BlackBerry Strictly Confidential Headset jack Lock screen Press Power on off Press and hold Reset Press and hold for 10 seconds Front camera depending on your device model Notification LED Volume up Mute Press BlackBerry Assistant Press and hold Volume down Speaker Multi function port supports USB and video 10 Microphone 11 Media card microSD card tray 12 Nano SIM card tray O a S o UT e ae ee e Setup and basics 15 User Guide BlackBerry Strictly Confidential Setup and basics BlackBerry Classic keys The BlackBerry Classic keys help you efficiently make and answer calls select menu options and items and go back to the previous screen or the home screen Key Call Menu O Trackpad Back End 16 Description Open the Phon
143. e pictures that you took using the Camera app in your work space Zoom in or out on a picture With a picture open on the screen do one of the following e Tozoom in double tap the area of the picture that you want to zoom in on e Tozoom out double tap the picture e To zoom in or out manually slide your fingers together or apart Pan a picture 1l Zoominona picture 2 Drag your finger around the screen Editing pictures Use the picture editor to turn a picture into a masterpiece The picture editor offers many tools to enhance your pictures as well as adding unique touches to make your pictures stand out from the rest You can also use the picture editor to reduce red eye increase the contrast of your picture make it look like a cartoon and much more Tip When you edit a picture to see more editing options swipe on the visible themes Crop or rotate a picture Using the picture editor you can enhance the pictures that you take by rotating cropping flipping or changing the size of the picture In the Pictures app touch and hold the picture that you want to change Tap f gt a l 2 3 Tapan editing option 4 When you re done editing your picture do one of the following e To save your changes tap Save 108 User Guide Media BlackBerry Strictly Confidential e To discard your changes tap Fa gt Fj Tip If you select an editing option and don t like the results to quickly discard the changes ta
144. e screen 2 Tapa folder search for a message l Inthe BlackBerry Hub tap Q 2 Type a search term To filter your search results by sender date subject and more tap Filter your search in the BlackBerry Hub l Inthe BlackBerry Hub tap Q 2 Leave the Search field empty Tap 3 Tap Priority Unread Flagged Received or Attachment 4 Tap again To see all of your messages again tap Cancel at the top of the screen Tip You can also find your flagged messages in BlackBerry Remember in the Flagged Messages task list Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature important messages are highlighted so that you can quickly find them in the BlackBerry Hub To identify priority messages your BlackBerry device looks at whether a message is flagged as important whether the sender is a frequent contact and other criteria 72 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential You can help your device learn which messages are important to you by changing the priority of a message For example if a message is important to you but it s not included in the BlackBerry Priority Hub you can add it View only your priority messages In the BlackBerry Hub do one of the following e Tap gt Priority Hub e f your Pinch Filter Criteria is set to Priority Messages slide your fingers together to zoom in on your priority messages Tip
145. e top of the screen Tap Settings gt Networks and Connections gt Bluetooth In the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device If the Bluetooth enabled device uses a battery connect the device to a power source and then try again Depending on the device if the battery power level is too low the device might still operate but be unable to pair If Mobile Hotspot mode is on verify that you re trying to connect to a Bluetooth enabled device that uses the Handsfree Serial Port or Personal Area Network profiles keep losing the connection with my Bluetooth enabled car kit Check that your car kit is using the latest software version that is available For more information about your car kit s software version see the documentation that came with your car kit Move your BlackBerry device to another location in your vehicle or turn your device to face another direction The location of your device s antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection NFC NFC is a short range wireless technology that s used for quickly creating connections between your BlackBerry device and other NFC enabled devices or NFC tags NFC is designed so you can easily share content and information without having to 163 User Guide Settings BlackBerry Strictly Confidential pai
146. e username activation password and server address for your account D Tap Done 67 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supported by Microsoft Exchange Activesync Make sure you know the following from your administrator or your email service provider e Your username and work network password e Server address When you add an email account that s supported by Microsoft Exchange ActiveSync the messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device l On the Add Account screen tap lt gt Microsoft Exchange ActiveSync PA Enter the username email address password and server address for the account e Toturn off push email turn off the Push switch To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e o use your organization s VPN turn on the Use VPN switch e To change how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Tip When you flag an email message In your Microsoft Exchange ActiveSync account it is also flagged in the Remember app Add an IBM Notes Traveler email account Make sure you know the following from your admini
147. e you scan the NFC tag Do any of the following e Toscana QR Code or barcode open the Smart Tags app Tap Tap amp or II Hold your device so that all four corners of the QR Code or barcode appear on your screen e Toscan an NFC tag tap the back of your device against the NFC tag 247 User Guide Applications and features BlackBerry Strictly Confidential Delete a smart tag from your device l Inthe Smart Tags app tap a gt W 2 Select one or more tags that you want to delete 3 Tap M Create your own smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model You can create your own smart tag to share with other devices save to an NFC tag or display as a QR Code l Inthe Smart Tags app tap 2 Tapa tag type 3 Inthe fields that appear on the screen enter the necessary information Tip You can group multiple tags together Press and hold an existing tag Tap Add Repeat Steps 2 and 3 to create a tag Smart tag types Web Use to create a smart tag that when opened takes you to a webpage Smart Triggers Use to create a smart tag that when written to an NFC tag and then tapped on can trigger various settings on your BlackBerry device Wi Fi Use to create a smart tag that when written to an NFC tag and then tapped on connects your device to a specified Wi Fi network Bluetooth
148. eature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model You can set whether your BlackBerry device prompts you before sending or receiving files You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt NFC Remove or reset a default NFC app The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Multiple NFC apps on your device might use the same app ID that an NFC reader requests Your device prompts you to set one of the apps as the default app for the NFC reader You can remove and change the default app setting On the home screen swipe down from the top of the screen Tap Settings gt App Manager Tap Card Emulation Apps or Default Apps oe te Do one of the following eile e Toremove the app as the default app for the NFC reader tap the checkbox beside the default app and tap J e To reset your device to use the factory settings for default apps tap Cy 5 The next time you use the NFC reader set the appropriate app as the default app 165 User Guide Settings BlackBerry Strictly Confidential Troubleshooting NFC The wrong a
149. eck for software updates Software Updates Storage and Access Vv Location Services eez e View available storage space on your device and media card e Setup access to the files stored on your device including USB connections Wi Fi file sharing and password protection for sharing files e Format your media card and delete data from your media card e Choose whether apps can use your location information e Clear recent searches that you entered in the Maps application e Turnonor turn off specific gestures that allow you to g perform simple tasks more quickly Advanced Interaction mm 134 e Add payment accounts e Set preferred payment methods User Guide Settings BlackBerry Strictly Confidential Item Description Payment Options E e Use BlackBerry Screen Reader C e Turnon Magnify Mode and Reverse Contrast Accessibility e Change settings for closed captioning screen brightness font size hearing aid compatibility and TTY gt e Find general information about your device such as hardware information network details and storage About space capacity e identify your device PIN software version and model e View your phone number and the name of your service provider e View or change the name for your device that appears if another device detects it over a Bluetooth connection or wireless connection Update your device software Software updates might not be ava
150. ecord to log in to a website In the Password Keeper app swipe down from the top of the screen 1 2 Tap x 3 Inthe Open website in drop down list tap Password Keeper Browser 4 To use a username and password on the login page for a website tap a password record Tap Website 284 User Guide Security and backup BlackBerry Strictly Confidential Create a password record by sharing a web address or text Browse to a website or open an application and select the text you want to share with Password Keeper Tp y Tap Password Keeper Add any additional information to your new record OF RR ONE Tap Save Change the Password Keeper password 1 Inthe Password Keeper app swipe down from the top of the screen 2 Tap x gt Change Password Keeper Password 3 Complete the instructions on the screen Lock Password Keeper 1 Inthe Password Keeper app swipe down from the top of the screen 2 Doany of the following e Tolock Password Keeper manually tap amp e To change when Password Keeper locks automatically tap Turn on or turn off any of the Lock switches search Password Keeper l Inthe Password Keeper app tap Q 2 Enter the title username website name or notes you are searching for 3 Tap the appropriate password record You can add a new record by tapping Add to Password Keeper 285 User Guide Security and backup BlackBerry Strictly Confidential Create security questions and answers
151. ecords 1 Inthe Password Keeper app swipe down from the top of the screen 2 Tap gt Import Passwords 3 Complete the instructions on the screen 283 User Guide Security and backup BlackBerry Strictly Confidential store password records In the cloud If you store password records in the cloud you don t need to transfer records when you switch BlackBerry devices When you sign in to your new device using your BlackBerry ID and the same Password Keeper password that you used on your old device the records appear in the Password Keeper app 1 Inthe Password Keeper app swipe down from the top of the screen 2 Tap x 3 Turn on the Cloud Synchronization switch To delete password records stored in the cloud tap Delete Cloud Records Manage password records In the Password Keeper app do any of the following e oadd a record tap Enter the required information Tap Save e Toeditarecord tap the record Tap Edit the information Tap Save e To copy a record touch and hold a record Tap e To make a record a favorite touch and hold a record Tap Favorites appear at the top of your password records ohh e To delete a record touch and hold a record lap Tip You can multiselect records that you want to delete by tapping Use a password record to log in to a website After you set up Password Keeper to use the Password Keeper Browser you can use a username and password from a password r
152. ect the checkboxes beside the data you want to include In your backup files Back up your device data You can manually back up the data on your BlackBerry device at any time By default BlackBerry Link performs a quick backup of your device including all data except your media files and applications If you set backup preferences BlackBerry Link creates a backup file containing the data you specify On your computer open BlackBerry Link Connect your device to your computer using a USB cable At the side of the BlackBerry Link window click your device Click Back Up amp Restore On a Windows computer click Back Up Device On a Mac computer click Back Up Now Ol er Os DN ee Restore your device data With BlackBerry Link you can restore backup files that include supported data from devices running BlackBerry Device Software 5 0 or later and BlackBerry 10 OS On a Windows computer do the following Open BlackBerry Link Connect your device to your computer using a USB cable At the side of the BlackBerry Link window click your device Click Back Up amp Restore Do one of the following OY ge IS e Torestore all of the data in a backup file to your device click a backup file 195 User Guide Settings BlackBerry Strictly Confidential e Torestore specific data in a backup file to your device click a backup file Click the Custom Restore option Clear the checkbox beside one or more databases that you don t want
153. ections section turn on the Use Mobile Network switch e n the Device Connections section verify that the Allow Connections switch is turned on If you still can t see your computer files on your computer try any of the following e Verify that your computer is turned on and not in sleep mode e Verify that your computer has an active Internet connection e Confirm that you are signed in to your BlackBerry ID in BlackBerry Link e Verify that the files that you want to access are in the location that is specified in BlackBerry Link e Some work or public networks might prevent you from accessing your files on your device Try connecting to a different network and try again don t see my device in BlackBerry Link On your device try the following Swipe down from the top of the screen Tap 2 Settings In the BlackBerry ID section verify that you are signed in using the same BlackBerry ID as on your computer e f your device is connected to a mobile network instead of a Wi Fi network in the Device Connections section turn on the Use Mobile Network switch e Inthe Device Connections section verify that the Allow Connections switch is turned on On your computer try the following e Turn off synchronization applications or antivirus applications temporarily e Sign out of BlackBerry Link and sign in again e Reset your BlackBerry ID username and password at www blackberry com bbid e lf you re using antivirus software o
154. ed and need to be set up in the BlackBerry Hub on the device e Check that your work email accounts have been set up For a Microsoft Exchange ActiveSync email account on a BlackBerry Enterprise Server contact your administrator for the information required to activate the account e Look for memos and tasks in the BlackBerry Remember app e Transfer apps by downloading them from the BlackBerry World storefront can t transfer items using my media card Try any of the following e Back up items from your media card to another source such as your BlackBerry device built in media storage or your desktop computer Format your media card or purchase a new media card Save the items that you backed up to the media card and then try transferring the items again e Use BlackBerry Link to transfer your info from one device to another To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services After you create a BlackBerry ID you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID With BlackBerry ID you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices You should sign in with the same BlackBerry ID on all of your BlackBerry devices 43 User Guide Setup and
155. edia 125 User Guide Media BlackBerry Strictly Confidential Tip To see more themes that might be available off screen try swiping left or right on the visible themes Delete a story in BlackBerry Story Maker 1 In BlackBerry Story Maker touch and hold a story 2 Tap Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker you can send share or move the stories If you don t Save your story It can only be played in BlackBerry Story Maker 1 In BlackBerry Story Maker tap an existing story or create a new one 2 While the story is playing tap the screen 3 Tap gt cy Note Depending on the length of your story it may take a few moments to save While your story is saving you can close BlackBerry Story Maker without interrupting the saving process Change your BlackBerry Story Maker settings 1 In BlackBerry Story Maker swipe down from the top of the screen 2 Tap ge e Tochange the resolution that stories are saved in turn on or turn off the Save in 1080p Resolution switch e Tochange the location where stories are saved to turn on or turn off the Save to Media Card switch Change your story settings 1 In BlackBerry Story Maker tap a story 2 While the story is playing tap the screen 3 Tap E gt x 4 Do any of the following e Toremove titles and credits from your stories turn off the Titles and Credits switch e Toremove collages from your
156. een swipe down from the top of the screen 2 Tap x Settings gt About 3 Inthe Category drop down list at the top of the screen tap Network 144 User Guide Settings BlackBerry Strictly Confidential Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices This nickname is helpful when you Share media files wirelessly or connect using Bluetooth technology 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt About 3 Inthe Device Name field enter the new name for your device Wireless connections icons The following icons might appear in the upper right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has all The number of solid bars indicates the strength of the mobile network signal If the signal is weak your device might use more power to try to maintain the connection ite 4cite 4G 3t 3e 2 X Ht H GE Your device is connected to the network type shown and can access all of the features of your mobile network plan Agite 49 39 39 2g k h hg Your device is connected to the network type shown but the network functionality is limited You re likely able to make a phone call but not able to access the Internet or view email messages rt You have no mobile network coverage gt X A Your device is roaming Extra charges might apply You are connected to the BlackBe
157. email message is sent to the email address that you use as your BlackBerry ID 4 Open the email message and follow the Instructions on the screen Change your BlackBerry ID password 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry ID 3 Tap Change Password Change your BlackBerry ID information You can change your username screen name first name or last name 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry ID 44 User Guide Setup and basics BlackBerry Strictly Confidential 3 Tap f Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new device When you switch to a new BlackBerry device during setup you will be prompted to enter your BlackBerry ID username and password It s important to use the same BlackBerry ID that you used on your previous device since many of your apps and settings are associated with your BlackBerry ID For instance when you use your existing BlackBerry ID on your new device you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront if a version of that app exists for your new device Find your BlackBerry ID on your old device If you have previously created a BlackBerry ID and are switching to a new BlackBerry device it s important to sign in using your existing BlackBerry ID as many of your apps and settings are associated with i
158. ency calls only For assistance you can contact your service provider SIM card PINs You can set two different PINs for the SIM card in your device You can use a SIM card PIN to help to prevent unauthorized use of your SIM card in another device For example if you lose your SIM card and someone tries to use it in another device the SIM card can t be used unless the PIN is entered correctly If you exceed the number of allowed attempts to enter the SIM card PIN your SIM card will stop functioning To unblock your SIM card contact your wireless service provider for a PUK code A SIM card PIN2 is designed to enable certain phone features like fixed dialing To get a SIM card PIN contact your service provider and turn on SIM card security in your security settings Lock or unlock your device Tip A quick tap on the Power Lock key will put your device to sleep This should help you conserve battery power Related information Lock your work space 25 Keyboard shortcut Lock your screen Action Shortcut Lock the screen of your BlackBerry device Press and hold K 274 User Guide Security and backup BlackBerry Strictly Confidential Lock your screen By locking the screen you can help prevent your BlackBerry device from sending accidental messages or pocket dialing Locking the screen doesn t turn off notifications for Incoming calls or messages Press the Power Lock key on the top of your device To unlock the screen swi
159. entry in the Remember app and the Calendar app setting up your device To set up your BlackBerry 10 device you need a nano SIM card If you don t have a SIM card or don t have the right type of SIM card contact your service provider If you want more storage for pictures videos music and documents insert a media card microSD card When you re ready open the Setup app This app helps you transfer content from your old device and add your email BBM instant messaging and social networking accounts Insert the SIM card Depending on your service provider and where you purchased your BlackBerry device the SIM card might already be inserted 1 Locate the SIM tray on the left side of the device 2 Push the tip of the tool provided in the box that your device came In or a paper clip into the hole to release the tray 20 User Guide Setup and basics BlackBerry Strictly Confidential 3 Pullout the tray 4 With the metal contacts facing away from you place the nano SIM card in the tray 5 Push the tray into the slot can t insert the SIM card The way that you Insert the SIM card might be different from what you re used to 21 User Guide Setup and basics BlackBerry Strictly Confidential Before you begin Make sure that you have the following e Anano SIM card If you don t have a nano SIM card contact your service provider CAUTION Do not use a larger SIM card that was cut to a smaller size Your B
160. er Guide Productivity and work BlackBerry Strictly Confidential Using a mobile network connection might result in higher data charges Add BlackBerry Blend to Quick Settings 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Quick Settings 3 Select the BlackBerry Blend checkbox If you have many quick settings items you can swipe right or left to see BlackBerry Blend Disconnect your device from BlackBerry Blend If you re away from your computer or tablet and want to stop a BlackBerry Blend session you can use your device to disconnect 1 Inthe BlackBerry Blend app touch and hold the computer or tablet that is connected to your device 2 Tap Disconnect If you want to prevent BlackBerry Blend from connecting to your device without deleting the paired computer or tablet turn off the switch next to the paired computer or tablet Delete paired computers or tablets Computers and tablets that you paired with BlackBerry Blend appear in the BlackBerry Blend app on your device 1 Inthe BlackBerry Blend app touch and hold the paired computer or tablet 2 Tap Remember BlackBerry Remember is a productivity app for collecting managing and categorizing the information that you want to remember With the Remember app you can sort your information as entries in folders or lists categorize the entries with tags record voice notes that are related to the entries and add due dates to entrie
161. er SMS or MMS turn on the Confirm Delivery switch or the Confirm Read switch To allow other devices to see when you receive or read a text message with an attachment under MMS turn on the Allow Delivery Confirmation switch or the Allow Read Confirmation switch To block unwanted MMS messages under MMS turn on the Reject Anonymous Messages switch or the Reject Advertisements switch To stop receiving MMS messages while roaming under MMS in the Auto Retrieval Mode drop down list tap Home Only To disable word substitution turn off the Enable Word Substitution switch To only send text messages when you tap the send icon turn off the Use Enter Key To Send switch To change the background color of text message conversations turn the Dark Background switch on or off Change advanced settings for text messages With the advanced settings for SMS and MMS messages you can allow special characters change your routing preference and more l 2 90 In the BlackBerry Hub tap a gt xf gt Text Messages gt 3 Make your changes User Guide BlackBerry Hub and email BlackBerry Strictly Confidential 3 Tap Save Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you re using your BlackBerry device in certain geographical locations for example to tell you about local weather conditions There is no charge associated with these messages but you can turn off them off if y
162. erent notification settings for the same app App customizations override the settings for notification profiles Contact specific notifications You can set contact specific notifications that can override the notification settings for profiles and apps depending on how the notification settings are set up The contact customizations can be set to override the settings for the notification profiles and any customized app notification settings that you set or the contact specific notifications can follow the Settings Level 1 alerts You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all existing notification settings 55 User Guide Phone and voice BlackBerry Strictly Confidential Edit your notification profiles Tip You can view descriptions of the default settings for each notification profile on the Notifications screen under Edit Profiles On the home screen swipe down from the top of the screen Tap Settings gt Notifications Under Edit Profiles tap the profile that you want to change If necessary to change the description of the profile tap X Enter a short description of the profile Change the Volume Sound Vibrate Notify During Calls Instant Previews or LED settings PEP ao w If necessary to set customized app notifications that override the settings for the notification profile tap Customize App Notifications Add notification pr
163. etooth enabled device your BlackBerry device automatically reconnects to it 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Bluetooth gt 3 Turnonthe Connect to the last device when turned on switch Supported Bluetooth profiles and services Your BlackBerry device is a Bluetooth Smart Ready device and supports the following profiles If your device Is associated with a work account your administrator might disable use of a profile Profile Description Advanced Audio Distribution Profile A2DP This profile allows your BlackBerry device to stream audio files from Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits Alert Notification Service ANS This profile allows Bluetooth enabled devices to access notifications you receive on your device including information about the type of notification the sender of the notification and the number of new and unread notifications Audio Video Remote Control Profile This profile allows you to use the buttons on a Bluetooth enabled headset AVRCP to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device This profile also allows you to browse music files in the Music app on your device when you are connected to a Bluetooth enabled car kit Battery Service BAS This profile allows Bluetooth enabled devices to acce
164. etooth enabled devices that support the Message Access Profile MAP to access messages in the accounts that are set up on your BlackBerry device Examples of Bluetooth enabled devices that support MAP include some car kits and some watches With some Bluetooth enabled car kits that support MAP you can send and receive messages by using voice commands For more information about using your Bluetooth enabled device see the documentation that came with the device 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Bluetooth gt 3 e To change how long your device tries to send messages to the Bluetooth enabled device before your device times out adjust the Message Download Timeout slider e Toreceive a daily summary message of information about the day for example the weather a list of upcoming events in your calendar and the number of unread email messages turn on the Today View Message switch e o change which accounts the Bluetooth enabled device can access in the Message Access Accounts section turn on or turn off the switch beside each account 160 User Guide Settings BlackBerry Strictly Confidential Automatically establish a Bluetooth connection when you turn on your device You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device such as a headset You can set your BlackBerry device so that whenever you turn on your Blu
165. ettings such as turning on grid lines setting where you want to save your pictures and videos to and more Save media files to your built in media storage By default your BlackBerry device is set to save your media files to a media card if there is one present You can change the settings to save your media files to the built in media storage on your device l Inthe Camera app tap a gt Settings 2 Turn off the Save on Media Card switch Save your original picture along with the HDR version When you take pictures in HDR mode multiple pictures are combined together to capture the contrast between the light and dark areas of a scene l Inthe Camera app tap pa gt Settings 2 Turnonthe Save Original switch 105 User Guide Media BlackBerry Strictly Confidential Turn off Video Stabilization Video Stabilization is designed to reduce the effect of camera shake when you re recording videos on your BlackBerry device By default this feature is turned on l Inthe Camera app tap g gt Settings 2 Turn off the Video Stabilization switch Geotag your pictures When you geotag the pictures you take with your BlackBerry device you add your GPS location to your pictures Adding this information allows your device to generate automatic stories that are organized by the location where you took the pictures Note The GPS information used to generate automatic stories isn t shared with anyone else l Inthe Camera
166. evice Learn how to personalize your device and make it uniquely yours For example you can change settings download apps change your ring tone and set your wallpaper Related information Customize your device settings 131 Customize your Quick Settings 131 Download and buy apps and games Downloading and installing Android apps from the Amazon Appstore 230 Move an app icon or open app around the home screen 200 Change your ringtone 57 34 User Guide Setup and basics BlackBerry Strictly Confidential Change your font size 184 Set your wallpaper 184 Set an alarm 225 Bookmark a favorite webpage 243 Add a contact or number to your speed dial list 50 Add a signature to an email account 87 Device switch Switching to your new BlackBerry 10 device has never been easier Whether you are switching from an iPhone an Android device or a BlackBerry device there are several options that you can use to transfer your data There are two ways you can switch to a BlackBerry 10 device e The Device Switch app e BlackBerry Link If you are switching from a BlackBerry 7 device you can also use a media card to transfer data Preparing to switch devices Before you begin switching to your new BlackBerry 10 device take a moment to make sure that you have completed the following list e Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery
167. evice analyzes the current lighting conditions and suggests the scene or mode best suited to those conditions To accept the suggestion tap the suggestion at the top of the screen 1 Openthe Camera app To zoom in or zoom out slide your fingers apart or together on the screen Note Zoom only works in Normal and Stabilization shooting modes 2 Tap the area of the screen that you want to focus on You can focus on any part of the image on the screen not just the center of the screen 3 When the focus box turns green do any of the following e otake one picture tap B e otake continuous pictures when you have Burst shooting mode turned on touch and hold The number of pictures you took in Burst mode appears in the lower left corner of the screen The camera stops taking pictures when you take your finger off of the icon gg User Guide Media BlackBerry Strictly Confidential Tip You can turn on grid lines to help you center items in your picture or to make sure your picture is straight To turn on grid lines in the Camera app tap a gt Settings Turn on the Display Grid Lines switch Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes When you lock the focus the area of the screen that you selected remains in focus even if you move your device or the image in the viewfinder changes Touch and
168. evice in your hand This setting overrides the value setin 3 Settings gt Display gt Screen Timeout To turn on this feature tap Settings gt Advanced Interaction Turn on the Hold to Stay Awake switch 33 User Guide Setup and basics BlackBerry Strictly Confidential Moving the pointer using your trackpad You can use the trackpad to move the pointer around your screen The pointer appears at the last place you touched the display You can use the trackpad to position the pointer in the exact area of text that you want to select The circle of interest does not appear when you re using the trackpad to move the pointer However the circle of interest appears if you touch the display to edit text after the pointer is positioned selecting text using the trackpad You can use the trackpad to select text that you want to cut copy or delete You can press FN and drag the trackpad to select text Alternately when you press and hold the trackpad on a word the word is highlighted The longer you hold the trackpad the selection extends from the word to a sentence and from the sentence to a paragraph When you release the trackpad the text edit menu appears Open or close the text selection menu l When text is selected press FE to open the text selection menu 2 Toexit text selection mode do any of the following e Press E e Press the trackpad outside the text options menu e Touch the screen Personalizing your d
169. ew the participants availability After you add the participants to the event tap the event time If participants have a schedule conflict their names appear in red next to the time slider at the top of the screen To find a time that works for everyone tap and move the slider until the participants names turn green Add a location to an event When you create or change an event do one of the following e To type a location manually in the Location field type a location e To open the Maps app and choose a location in the Location field tap Choose a location Schedule a recurring event 1 When you create or change an event tap the time for the event 2 Inthe Repeats drop down list tap an option 3 When you re finished tap lt 209 User Guide Applications and features BlackBerry Strictly Confidential Change the availability status or reminder time for an event When you create an event to save you time the BlackBerry Calendar app uses your default settings for the event s availability status and the reminder time You can change these settings 1 When you create or change an event tap the Calendar drop down list e Tochange the availability status in the Status drop down list tap Busy Out of Office Free or Tentative e Tochange the reminder time in the Reminder drop down list tap an option 2 Tap Save Add conference call details to an event When you add conference call details to a
170. for your device To view the Privacy Policy your BlackBerry device must be connected to the Internet Take a moment to review the license agreement limited warranty safety information and privacy policy for your device These documents are available from your device settings screen They contain important information about terms and conditions of use battery and other important safety precautions and warranty coverage 1 On the home screen swipe down from the top of the screen 2 Tap eq Settings gt About 3 Inthe Category drop down list tap Legal 4 Tap a link Connections Connect your BlackBerry device to a mobile network or Wi Fi network to browse websites check your messages use location services and much more You can also connect your device to a mobile hotspot in a public place pair your device with your car using Bluetooth technology or use Internet tethering to connect to other Wi Fi enabled devices NFC lets you Share files easily between devices Check which wireless networks your device connects tO Your BlackBerry device won t necessarily connect to every type of network that s listed on your device Your device is capable of connecting to all the networks listed but actually connecting to each type of network also depends on your wireless service plan For more information about the wireless networks that your device connects to see the Safety and Product Information document for your device 1 Onthe home scr
171. formance of the Browser Open a link in a new tab l In the Browser touch and hold a link amp Tap E Share a link or picture You can share items on the web through an email a text message Facebook Twitter BBM and more In the BlackBerry Browser do one of the following e oshare the webpage that you re looking at tap Ea e e oshare a link or a picture touch and hold the link or picture Tap 241 User Guide Applications and features BlackBerry Strictly Confidential Search for text on a webpage On a webpage tap a Q View webpages in a reader friendly format To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads you can use the reader mode On a webpage tap a gt E Change text size in reader mode Do one of the following e To increase the text size tap e To decrease the text size tap WN Change the background color in reader mode Tap rel gt es Find files that you downloaded After you download a file from the BlackBerry Browser you can go to the download manager to find it again open it and Share it In the Browser tap Eg gt RA Clear your list of downloaded files In the Browser tap Hi gt gt Add a website to your home screen You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the browser first On a website tap Ea gt AL 242 User
172. frame 139 User Guide Settings BlackBerry Strictly Confidential View battery and usage stats for a specific app or service 1 Onthe home screen swipe down from the top of the screen 2 Tap e Settings gt App Manager gt Device Monitor 3 Tapan app or service Close or delete apps from the Device Monitor screen If you notice that an open app is using a lot of battery power device memory or CPU resources you can close it and end all processes associated with the app You can also delete some apps permanently from the Device Monitor screen Some apps must be installed and open at all times so they can t be closed or deleted 1 On the home screen swipe down from the top of the screen 2 Tap EoI Settings gt App Manager gt Device Monitor 3 Tapanapp 4 Do one of the following e To close the app tap W e To permanently delete the app tap LED and battery notifications T a A solid red LED can indicate that your BlackBerry device is turning on or restarting A flashing yellow LED can indicate that the battery power level is low and your device is charging 140 User Guide Settings BlackBerry Strictly Confidential A solid green LED can indicate that your device is plugged into a charger and that charging is complete Using Battery Saving Mode If your battery power level is draining you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when y
173. game tap next to the app or game that you want to Install e Toreinstall multiple apps and games at the bottom of the screen tap Ea gt Tap the apps and games that you want to reinstall Tap When you switch to a new BlackBerry device some apps you downloaded from BlackBerry World might not be available for use on your new device Subject to any statutory rights you may have you will not be refunded for purchased apps If those apps are not available for use on your new BlackBerry device 202 User Guide Applications and features BlackBerry Strictly Confidential About the BlackBerry Assistant You can use the BlackBerry Assistant to perform various personal and work tasks and interact with your device using natural language The BlackBerry Assistant can make multitasking easier Instead of navigating to a specific app you can simply open the BlackBerry Assistant and speak your requests The BlackBerry Assistant responds to help you complete the task or interaction quickly If you re in a meeting and need to keep things quiet you can also type your requests in the BlackBerry Assistant using natural language When you type your requests the BlackBerry Assistant stays silent and responds with only text on the screen When you speak your requests through a Bluetooth enabled device such as a headset the BlackBerry Assistant responds with more detailed information and instructions to help you complete tasks without looking at the sc
174. gt EJ Fw N PE Select the checkboxes beside the languages that you want to enable If you can t select the checkbox beside a language you may already have three languages selected Browse the full list of languages and clear a language that you no longer want to use Then select a new input language 179 User Guide Settings BlackBerry Strictly Confidential Select an alternate keyboard layout Some languages have more than one keyboard layout option For those languages you can select the keyboard layout that feels most natural for you to use The QWERTY keyboard layout is available as an option for all languages 1 On the Input Language screen tap one of the enabled languages that you have already selected 2 If more than one option exists in the drop down list tap a layout 3 Ifyou want the layout you ve selected to be the default whenever you use this language tap Make Default Change your voice input language 1 On the home screen swipe down from the top of the screen 2 Tap J Settings gt Language and Input 3 Tap Voice Dictation 4 In the Language drop down list tap the language you want to use Keyboard input methods An input method enables you to type words or characters that are not available using the characters on your keyboard layout In some cases input methods give you a phonetic approximation of a word based on the keyboard layout you are using Your device can then suggest a character or diacritic
175. hat you want to delete tap e Tochange the song order in the playlist drag the song to where you want it to go in the playlist 3 Tapy Add a song to the Favorites screen 1 Inthe Music app touch and hold a song 2 Tap ye 3 To view the songs that you added to the Favorites screen in the Music app tap gt To remove a song from the Favorites screen touch and hold a song Tap ye Set a song as your ring tone 1 Inthe Music app touch and hold a song 2 Tap W 117 User Guide Media BlackBerry Strictly Confidential Turn on the equalizer in the Music app The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you re listening to Options include bass treble airplane jazz rock spoken word and more Note When the equalizer is turned on the sound settings apply to all of the music that you listen to not just the song that was playing when you turned it on In the Music app tap a song an album or a playlist 1 2 Tap Rj gt 3 Tapan option 4 Tap Done To turn off the equalizer when a song is playing tap the screen Tap EA gt Tap Off Set the audio in the Music app You can set whether your music plays on the speaker headset or handset on your BlackBerry device 1 Inthe Music app tap a song 2 Tap Ea sO 3 Tap an audio option View song properties In the Music app you can view the properties for a so
176. have this feature turned on e You can type alternate characters in two ways You can press and press a letter A second method Is to press and hold the primary character Then you can select the alternate character from the options Typing in Russian The Russian keyboard and language supports the following features e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on To access more Cyrillic characters on the Russian keyboard layout you can use one of the following methods To type an uppercase character you can press and press a letter e Alternate characters are available for T P L M or To type an alternate character double press the primary character e Totype an accented version of a character press and hold the primary character Then you can select the accented character Typing in Hebrew The Hebrew keyboard supports the following features e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on To type a letter from the Latin based alphabet using a QWERTY keyboard layout you can press and press a letter Typing in Japanese The Japanese keyboard supports the following features e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on e To type a letter from the Latin based alphabet using a QWERTY keyboard layout you can press and press a letter Typing
177. having trouble connecting or if the network signal is weak To switch wireless networks manually your wireless service plan must include this service and your device must be connected to a GSM or UMTS network On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Network If the Mobile Network switch is off turn it on In the Network Selection Mode drop down list tap Manual ica Os IN When your device finishes scanning for networks tap a network Turn off data services while roaming Depending on your wireless service plan you might be able to turn off data services email messages PIN messages text messages with attachments and browser service on your BlackBerry device so that only the phone and basic text messaging are available Turning off data services while roaming might prevent you from receiving additional roaming charges For more information contact your wireless service provider 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Mobile Network 3 Ifthe Mobile Network switch is off turn it on 4 In the Data services while roaming drop down list tap Off or Prompt Manage your mobile data settings 1 Onthe home screen swipe down from the top of the screen 2 Tap Data Management 3 Change any of the settings on the screen set a monthly data limit notification You can be notified
178. he Clock app swipe down from the top of the screen 1 2 Tap x 3 Tap the Clock Face drop down list 4 Tap a clock face type BlackBerry World Find and download your favorite apps and games with BlackBerry World You can browse featured and top downloaded items browse items by category and search by keyword You can also read and write reviews and recommend apps to others For more information on BlackBerry World see the BlackBerry World User Guide About BlackBerry Guardian Feel safe and secure when you download apps and games from BlackBerry World with BlackBerry Guardian BlackBerry Guardian evaluates all apps and games in BlackBerry World before they re made available for downloading BlackBerry Guardian is designed to protect you from downloading apps and games that might include malicious software or privacy concerns The BlackBerry Guardian icon in the BlackBerry World storefront indicates that the app or game has been evaluated for malicious software or privacy concerns BlackBerry Guardian also incorporates technology from software security leader Trend Micro BlackBerry Guardian is constantly evolving to help identify the most advanced forms of malicious software and privacy concerns If malicious software is discovered in an app or game after it s available the app or game is removed from BlackBerry World Android apps Get apps and games designed for Android smartphones and install them on your BlackBerry device usi
179. he home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Lock Screen 3 Turn onthe Show Sender Only switch Troubleshooting Notifications and ringtones If the notifications and ringtones on your BlackBerry device aren t functioning in the way that you expect them to consult the following troubleshooting topics My device doesn t ring or vibrate when receive a call or message Try the following actions e Onthe home screen swipe down from the top of the screen Verify that the All Alerts Off profile isn t the active profile e fyou created a custom notification for a contact verify that the Sound and the Vibration settings are turned on for the contact e fyou created app specific notifications in the app settings in the active profile verify that the Sound and the Vibrate Settings are turned on 61 User Guide Phone and voice BlackBerry Strictly Confidential My device doesn t display Instant Previews If BlackBerry Balance is set up on your BlackBerry device messages sent to accounts that are associated with your work Space aren t displayed as Instant Previews My device doesn t display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device messages sent to accounts that are associated with your work Space aren t displayed as Lock Screen Notifications when your work space is locked Voicemail Depending on your service provider there are t
180. he screen Tap Tip To sort your media to make it easier to search tap a fy or gt To delete a picture or video from the story tap the thumbnail of an item 5 Toadd a picture or video to the story tap the thumbnail of an item Tap Done 124 User Guide BlackBerry Strictly Confidential Tip Check marks and a blue tint appear on the thumbnails of the media currently included in the story Change the order in which media appears in a story thee Odie In BlackBerry Story Maker tap a story While the story is playing tap the screen Tap 3 Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go Tap Done Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker SO afr WNP In BlackBerry Story Maker tap a story While the story is playing tap the screen Tap oe Tap the picture or video that you want to edit Tap Make your changes Tap Save Tap Done Change the music or titles in a story In BlackBerry Story Maker tap a story While the story is playing tap the screen Do one of the following e Tochange the music tap A fa e To change the titles tap pj gt E When you re done making your changes tap Done Change the theme in a story l 2 3 In BlackBerry Story Maker tap a story While the story is playing tap the screen Tap a theme M
181. hem on your device About BlackBerry Blend You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet When you use BlackBerry Blend you can access your messages files and certain apps on your computer or tablet the Same way you d use them on your device Discreet on screen notifications alert you to incoming messages chats and updates You can use BlackBerry Blend on a computer or tablet to e View and respond to some messages and chats from different accounts in the BlackBerry Hub e Access your BBM chats groups and channels e Access your text messages SMS e View and update your calendar events and contacts e Copy and transfer files between your device and computer or tablet e Open a browser with a secure connection to view private information from your organization s intranet if your device is associated with a BlackBerry Enterprise Service 10 For more information about using BlackBerry Blend on your computer or tablet visit www blackberry com blackberryblend Turn on mobile network access for BlackBerry Blend BlackBerry Blend works when your device is connected to a Wi Fi or mobile network or a computer using a USB cable connection To turn on the mobile network connection 1 On your device on the home screen swipe down from the top of the screen 2 Tap Settings gt Device Connections 3 Turn on the Use Mobile Network switch 262 Us
182. iate between your personal space and work space you can set a different wallpaper for your personal space 1 From the home screen to switch between spaces swipe down from the top of the screen Tap Switch to Personal or Switch to Work 2 From your personal space or work space do any of the following e o switch between your personal pictures and work pictures in the Pictures app tap a Tap Open Personal Pictures or Open Work Pictures e o switch between your personal files and work files in Adobe Reader Documents To Go or File Manager tap Tap Personal Space or Work Space When you switch between personal files and work files the app opens a second instance of the application in the personal space or work space you are currently in About BlackBerry Balance and your work Space BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device If your administrator turns on BlackBerry Balance the device data apps and network access are separated so that you have a work space and a personal space The separate spaces help you avoid activities such as accidentally copying work data into a personal app or displaying confidential work data during a BBM Video chat If your administrator turns on BlackBerry Balance your adminstrator can also specify security policies that turn on and turn off features on your device For information about the security policies set on y
183. ice and your computer To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink For more information about synchronizing media files and documents see the Help in BlackBerry Link Tip To locate files on your device if you know the file or folder name tap Q to search for it Transfer files between your computer and device using a USB connection 1 Using a USB cable connect your BlackBerry device to your computer 2 fnecessary enter your device password Your device and media card appear as drives on your computer 3 Goto the files or folders that you want to copy 4 Drag and drop the files or folders Transfer files between your computer and device using a Wi Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi Fi network Before files are moved over a Wi Fi network you are prompted to enter the storage access password On the home screen of your BlackBerry device swipe down from the top of the screen Tap Settings gt About In the Category drop down list tap Network Make note of the IPv4 address Tap lt Tap Storage and Access oe we NP 186 User Guide Settings BlackBerry Strictly Confidential Turn on the Access using Wi Fi switch Type a storage access password Tap Identification on Network and make note of the Username ON OOF EN o On your computer do one of the following e f your computer use
184. ice info and passwords Where can I find my PIN In BBM tap your profile picture On your profile page your PIN appears under your barcode In an email or text message you can also type mypin to display your PIN How do find my own phone number Press way In the Calls or Contact view in the center of the screen swipe down and your phone number appears at the top of the screen In an email or text message you can also type mynumber to display your phone number Where can find details about my device software version and hardware On the home screen swipe down from the top of the screen Tap x Settings gt About To change the type of information displayed tap an option in the drop down list In a message note or task you can type myver followed by a space to see your device model and the BlackBerry 10 OS version it is running This feature might not be supported by your input language How do search If you want to find something on your BlackBerry device such as a message a song or an app or if you want to search the Internet you can Say or type your search in the BlackBerry Assistant To open the BlackBerry Assistant on the home screen tap yew What is BlackBerry Link BlackBerry Link is software that you can install on your computer to link data media files and applications on your BlackBerry device to your computer BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used
185. iew tap anywhere on the screen Tap X Switch to the map or detail view for turn by turn directions By default turn by turn directions start with the street level view of the route To switch to one of the high level views do one of the following e Toview alist of directions to your destination tap A e To view an overview of the route on a map tap PRY To return to the street level view of the route tap Show or hide traffic If traffic data is available you can display it as you view a map or view or listen to turn by turn directions in the street level view Do one of the following e Onthe map screen tap K gt Bg e When viewing or listening to turn by turn directions in the street level view tap pa gt Bg To hide traffic data tap H gt P 233 User Guide Applications and features BlackBerry Strictly Confidential Mute voice guided directions By default voice guided directions are turned on l f you are in the map view or the detail list view to return to the street level view tap 2 To turn off voice guided directions tap Change your route preferences You can change your route preferences while viewing or listening to turn by turn directions in BlackBerry Maps You can set your route to avoid toll roads highways car sharing lanes or ferries You can also set the type of route that you want to take fastest simplest or shortest 1 Inthe Maps app swipe down from the top of the screen
186. iew and search for an existing task or note You can group tasks into task lists group notes into folders and use tags to categorize tasks and notes The BlackBerry Remember app is more closely integrated with the Calendar app You can create a task in the BlackBerry Remember app and view that task in both the BlackBerry Remember app and the Calendar app User Guide Setup and basics BlackBerry Strictly Confidential Related information Change the default view in the Remember app 268 Search for an entry in the Remember app 268 Create a folder or task list in the Remember app 264 Add tags to an entry 265 BlackBerry Balance Q If your BlackBerry device uses BlackBerry Balance technology a Camera app is now available in your work space Pictures and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space A separate Camera app is still available in your personal space that saves pictures and videos in your personal space Related information Where is my picture that just took 261 Notifications and ringtones a Ringtones that were previously available only on BlackBerry devices running BlackBerry 7 1 or earlier are now available on your device Notification profiles control the sound volume vibration and LED color of your notifications You can set notifications by application contact and messaging account You can customize the predefined notification profiles available
187. ight Z 3 Tosee the apps that are open if any slide your finger from right to left To see all your apps continue sliding your finger from right to left PA A 26 User Guide Setup and basics BlackBerry Strictly Confidential Peek at the BlackBerry Hub To see your messages you can peek at the BlackBerry Hub or open it from anywhere on your BlackBerry device From the bottom of the screen slide your finger up and to the right Avoid touching the trackpad when you slide your finger up 7 Tip Keep your finger on the screen while you peek at the BlackBerry Hub To go back to what you were doing slide your finger back down show the menus You can find features options and help by exploring the menus Do any of the following e Tosee more actions that you can perform in an app tap EA or 27 User Guide Setup and basics BlackBerry Strictly Confidential e Tosee more actions for a specific item such as a song or picture touch and hold the item Tip To see the names of the icons that appear on the right side of the screen touch and hold the icon Slide your finger off the icon to avoid selecting it e To find the settings and help for an app swipe down from the top of the screen e To find the settings for the device on the home screen swipe down from the top of screen Note In an app to find the device settings use two fingers and swipe down from the top of the screen 28 User
188. ilable to you depending on your region and service provider You should regularly create and save a device backup file on your computer especially before you update any device software Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost stolen or corrupted Note If you have pictures videos and other data saved to your device storage space save it to your media card or create a device backup file on your computer to make sure that you don t lose the data 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Software Updates 3 Tap Check for Updates You can also update your device software using BlackBerry Link For more information see the Help documentation for BlackBerry Link Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi Fi network software updates are automatically downloaded and installed on your device When this feature is turned on you aren t notified when an update starts installing but you may be asked to restart your device to complete the installation 135 User Guide Settings BlackBerry Strictly Confidential On the home screen swipe down from the top of the screen Tap Settings gt Software Updates Tap amp Turn on the Automatically download and install Software Updates switch eA W N BP Rest
189. in Korean The Korean keyboard supports the following features 182 User Guide Settings BlackBerry Strictly Confidential The Korean language has more characters in the alphabet than there are keys on the keyboard As a result some keys have more than one native character on one key You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key Word prediction and flicking word suggestions up onto the screen if you have this feature turned on Alternate characters are available for Q W E and R You can type alternate characters in two ways You can press and press a letter A second method Is to press and hold the primary character Then you can select the alternate character from the options Typing in Latin based languages The Latin based languages that use a variation of the QWERTY QWERTZ or AZERTY keyboard layout support the following features Word prediction and flicking word suggestions up onto the screen if you have this feature turned on To type an uppercase character you can press and press a letter To type an accented version of a character press and hold the primary character Then you can select the accented character Typing in Thal The Thai keyboard supports the following features The Thai language has more characters in the alphabet than there are keys on the keyboard As a result there is more than one native character on one key You can
190. ings 3 Tap Security and Privacy gt Security Wipe 4 Type blackberry 5 Tap Delete Data If you re planning to give away or recycle your device remember to also remove your SIM card and media card Download your apps from BlackBerry World You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device and on up to four additional devices without having to pay for the items again On your new BlackBerry 10 device tap the BlackBerry World icon Enter your BlackBerry ID username and password Tap Tap My World gt My Apps amp Games Tap Available oP ah e o reinstall one app or game tap 12 next to the app or game that you want to Install 42 User Guide Setup and basics BlackBerry Strictly Confidential e Toreinstall multiple apps and games at the bottom of the screen tap pa gt Tap the apps and games that you want to reinstall Tap 12 Troubleshooting Device Switch can t switch my SIM card to my new BlackBerry 10 device some of the data from my previous device Isn t on my new device The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device For a list of the type of data that is transferred visit www blackberry com deviceswitch Try any of the following e Check that your personal email accounts have been set up Email accounts aren t transferr
191. ings phone history fonts saved searches messages organizer data browser bookmarks and media files You should regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Note If your device is activated on an Enterprise Mobility Management solution from BlackBerry contact your administrator to verify if you are able to back up and restore your device data See which version of device software is installed on your previous device If you re switching from a BlackBerry device to see which version of software is installed on your previous device on the home screen of your previous device do one of the following e Click Options gt About e Click Options gt Device gt About Device Versions switching from a device running BlackBerry Device software 5 or BlackBerry 6 If you re transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6 several data transfer methods are available to you e Use BlackBerry Link on your computer e Download and use the Device Switch app 37 User Guide Setup and basics BlackBerry Strictly Confidential e Add email accounts to your new device switching from a device running BlackBerry If you re transferring data from a BlackBerry device running a version of BlackBerry
192. io gt Headset Move a call to BBM Video See who you re talking to by moving a call to BBM Video To move a phone call to BBM Video the person you re talking to must have access to BBM Video as well If you try to start a BBM Video chat with someone who isn t a BBM contact you are asked to add the person to BBM before you start your BBM Video chat While on a call tap ad Start a conference call 1 While on a call make or answer another call 2 Tomerge the calls tap pd Answer a second call while already on a call 1 If you re using the call waiting feature when you receive a call while already on a call you can do one of the following e To put the first call on hold and answer the second call press t e Toend the first call and answer the second call tap Tap End Current Call Press e 2 Ifyou put the first call on hold to merge both calls and start a conference call tap p4 To add more people to the conference call repeat steps 1 and 2 49 User Guide Phone and voice BlackBerry Strictly Confidential Make another call while already on a call When you make another call while you re already on a call your first call is automatically put on hold l While on a call tap amp 2 Doany of the following e apa phone number name or speed dial contact e Tap amp lap acontact e Tap Dial a number 3 To merge both calls and start a conference call tap p4 To add more people to the
193. ist of messages and notifications into view 84 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential G Jump to the next or previous message 1 Ina message slowly slide your finger from the left edge of the message to the right to peek at your list of messages 2 While holding the message open slide your finger up or down to highlight the next or previous message in the list 3 Toopen the highlighted message release your finger Check your upcoming events from the BlackBerry Hub You can check your agenda In the BlackBerry Calendar app but if you re already in the BlackBerry Hub just stay where you are At the top of your list of messages and notifications where today s date appears slowly drag down Your upcoming events Start to appear The more you drag the more you see 85 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Create a meeting from an email When you create a meeting or event from an email your BlackBerry device populates the invitation with the subject line from the email and the recipients of the email become the invitees l Inan email tap EA gt B 2 Enter any additional information for the meeting 3 Tap Save Add a contact from the BlackBerry Hub 1 Inthe BlackBerry Hub touch and hold a message 2 Tap e To add the contact to an existing contact entry for example to add a new email address for a contact tap a contact from the list e
194. itch Enter the Parental Controls password Ol a e IN FS Tap to change the options Import a certificate from your computer 1 Doone of the following e Toimport the certificate using a USB connection connect your BlackBerry device to your computer using a USB cable If necessary on your computer enter your device password e Toimport the certificate using a Wi Fi connection on your device swipe down from the top of the home screen Tap Settings gt Storage and Access Turn on the Access using Wi Fi switch Type a storage access password Tap Identification on Network and make note of the Username On your device on the home screen swipe down from the top of the screen Tap x Settings gt About In the Category drop down list tap Network In the Wi Fi or USB section make note of the IPv4 address On your computer navigate to and copy a certificate file AOR wh e f your computer uses a Windows operating system in a Run command type the IP address in the following format XXX XXX XXX XXX e f your computer uses a Mac operating system select Go gt Connect to Server Type the IP address in the following format smb XXX XXX XXX XXX 7 Doone of the following e f your computer uses a Windows operating system open the media downloads folder If necessary enter the username and storage access password e f your computer uses a Mac operating system open the media downloads folder If necessary enter
195. kBerry Hub tap ay gt gt Email Accounts Tap an email account Turn on the Auto Signature switch e w p Type your signature in the field Change your default email address or calendar When you share something for example a picture or a website by email or when you compose a new email your BlackBerry device sends the email from your default email address When you add an event to your calendar or send a meeting invitation your device adds the event to your default calendar 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accounts 3 Tap B e Tochange the default account that you send email from in the Email Address drop down list tap an account 87 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential e Tochange the default calendar that you add events to and send meeting Invitations from in the Calendar drop down list tap a calendar Download only partial text in email If you move frequently between a Wi Fi coverage area or cellular coverage area or if you re roaming you can control how much content in your email messages is downloaded while in a specific area of coverage For example when roaming you might choose to download just the subject of messages While in an area of Wi Fi coverage you might choose to download full messages On the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap an account Taps ee
196. kBerry device running a version of BlackBerry 7 When you switch to a new BlackBerry 10 device using a media card you can move alarm settings BBM contacts BlackBerry Browser bookmarks text messages SMS and MMS phone history and wireless connection profiles This feature is designed to move the data In your personal space but not the data in your work space Only the data saved locally in your device storage space Is transferred Any data that is wirelessly backed up or synchronized with an online account Isn t transferred to your new device 1 On your previous device click Setup gt Device Switch 2 Click Using a Media Card gt Save Data 3 Complete the instructions on the screen 4 When the backup is complete remove the media card from your previous device and insert it into your BlackBerry 10 device D On your BlackBerry 10 device on the home screen tap ooe gt ja 6 Complete the instructions on the screen Transter contact into using a SIM card Your BlackBerry Classic device uses a nano SIM card As such this device transfer method is only available if you re Switching from a BlackBerry Classic to another BlackBerry Classic On your previous device tap Contacts Swipe down from the top of the screen Tap Under SIM Card tap Copy Contacts from Device to SIM Card When your contacts are copied to your SIM card remove the SIM card and insert it into your new device On your new device tap Contacts S
197. l phone numbers and search your device The BlackBerry Assistant supports more languages when Full Assistance mode is turned off 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt BlackBerry Assistant 3 Turnoff the Full Assistance switch Change your search settings You can specify which categories to include in searches and which search engines to use to extend your searches to the Internet 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt BlackBerry Assistant gt Device Search Settings 3 Do any of the following e To specify which categories to include in searches tap Categories e To specify which search engines to use when you extend your searches to the Internet tap Extended Tip To change the order of categories or search engines touch and hold a category or search engine Tap Aor v Change your voice interaction settings 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt BlackBerry Assistant 3 Do any of the following e Toturnon or turn off voice responses in the Voice Response drop down list tap On or Off e To hear voice responses only when you re using a Bluetooth enabled device in the Voice Response drop down list tap With Bluetooth Device Only e To open the BlackBerry Assistant by pressing and holding the Mute key turn on the Activate With Mute Key Switch e To open the BlackBerry Assistant using
198. lackBerry device might not recognize the SIM card or the SIM card might get stuck because it is thicker than a nano SIM card e A paper clip or the tool provided in the box that your device came in Remove the SIM tray The back cover of your device is not designed to be removed The SIM card is placed in a tray that you pull out on the side of your device 1 Locate the SIM tray It s on the upper left side of your device 2 Push the tip of the paper clip or tool into the hole next to the word SIM 22 User Guide Setup and basics BlackBerry Strictly Confidential 3 Pull out the tray completely and set it on a flat surface 4 To verify that the tray is set with the correct side up make sure you can read SIM on the side of the tray Place the SIM card in the tray 1 Hold the SIM card so that the metal contacts are facing down and the notch Is aligned with the notch in the tray 2 Putthe SIM card in the tray 3 Push the SIM tray into the slot in your device 23 User Guide Setup and basics BlackBerry Strictly Confidential Insert a media card 1 Locate the SD tray on the left side of the device 2 Push the tip of the tool provided in the box that your device came In or a paper clip into the hole to release the tray 3 Pullout the tray With the metal contacts facing away from you place the media card microSD card in the tray 24 User Guide Setup and basics BlackBerry Strictly Confidential 5
199. le your company s address book type the contact s name Tap Remote Search Filtering contacts There are different ways to change which contacts you see in your contact list View contacts by account or type You can quickly filter your contact list to see only specific contacts for example BBM or contact groups l Inthe Contacts app tap 2 Tap the type of contacts that you want to see 222 User Guide Applications and features BlackBerry Strictly Confidential Hide a set of contacts You can completely remove a type of account from your contact list For example if you mainly follow celebrities on Twitter you might not want to see them in your contact list 1 Inthe Contacts app swipe down from the top of the screen 2 Tap x 3 Inthe Show Account in Contact List section turn off the switch beside the account that you want to remove Sort your contacts in the Contacts app By default your contacts are sorted by first name but you can also sort by last name or company name 1 Inthe Contacts app swipe down from the top of the screen 2 Tap x 3 Inthe Sort Contacts by drop down list tap a sort option share a contact You can share a contact s details with others in vcf format This is like passing around a business card but digitally 1 Inthe Contacts app touch and hold a contact 2 Tap amp Troubleshooting Contacts My contacts weren t merged automatically Your BlackBerry device
200. le or folder tap e To zip multiple files or folders tap Tap the files or folders you want to zip then tap D 253 User Guide Applications and features BlackBerry Strictly Confidential Unzip a file You can unzip files and also preview their contents When you unzip a file a folder is created with the same name as the zip file The unzipped contents can be viewed in this folder e To preview the contents of a zip file tap the file Tounzip a file touch and hold a zip file Tap Calculator You can use the Calculator app on your BlackBerry device for more than just adding and subtracting Switch between Standard and scientific calculator views convert a unit of measurement calculate a tip and more switch between a scientific or standard calculator Using the Caculator app you can easily change the calculator mode with the swipe of a finger 1 Inthe Calculator app tap Calculator 2 Toswitch between scientific or standard calculator mode swipe left or right on the calculator keypad Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another The calculator includes many different tyoes of measurements that you can convert such as temperature volume and weight You can easily convert units of measurement and quickly get back to what you were doing 1 Inthe Calculator app tap Converter 2 Choose a measurement type the unit to c
201. ly Now message To prevent the Reply Now icon from appearing when you receive an incoming call turn off the Reply Now switch Show or hide your number on outgoing calls Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Show my Number 3 Turnonthe Allow My Number to Appear When Calling switch Adjust the bass and treble of your calls 1 Inthe Phone app swipe down from the top of the screen 2 Tap x gt Call Audio Set a default area code or country code You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call so that you don t have to dial the country code or area code when you make a call within your own country or area code 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Smart Dialing e Tochange the default country code tap Country Code Tap a country e Tochange the default area code in the Area Code field type an area code Tap any of the drop down lists to change other smart dialing options Limit the phone numbers that you can call When you set up and use fixed dialing numbers you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list For example if you give your BlackBerry device to your child to use you can limit the phone numbers that your child c
202. ly covered by a license or other agreement with BlackBerry Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any BlackBerry product or service are set out in a Separate license or other agreement with BlackBerry applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION The information provided in this guide is applicable to the following smartphone models SQC100 1 RHH151LW SQC100 2 RHE151LW SQC100 3 RHF 141LW SQC 100 4 RHG161LW SQC100 5 RHF 142LW BlackBerry Limited 2200 University Avenue East Waterloo Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada 290
203. mart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag Info can include text websites and other URIs phone numbers email addresses and connection information You can copy the smart tag to an NFC tag display it as a QR Code or you can pass the smart tag directly to another BlackBerry device The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later Instead of handing out business cards try creating your own smart tag that contains your contact Information so that with just a click recipients can call text or send you an email Have an event coming up Try making a smart tag that contains the event information then copying the smart tag to a writeable NFC tag that is attached to a small gift for your guests The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Scan a QR Code barcode or an NFC tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model When you scan a QR Code or barcode by using the Smart Tags app your device saves the information as a smart tag When you scan an NFC tag your device opens the information in the corresponding application type You can save the information as a smart tag by opening the Smart Tags app befor
204. me of the folder i Tap Rename 201 User Guide Applications and features BlackBerry Strictly Confidential Deleting apps You can delete apps from the home screen of your BlackBerry device or you can delete the apps that you download from the BlackBerry World storefront Some apps are part of the core BlackBerry experience and can t be deleted Delete a downloaded app trom BlackBerry World If you might want to reinstall an app later you can uninstall it You can reinstall these apps later without purchasing them again l On the BlackBerry World home screen tap gt My World 2 Tap My Apps amp Games 3 Tap Installed 4 ESS Touch and hold an item and tap e fyou think that you might want to reinstall the app later tap Uninstall e f you want to permanently delete the app tap Delete Uninstalled apps and games are listed on your My World screen To see this list tap My Apps amp Games gt Available Delete an app from your home screen 1 Onthe home screen of your BlackBerry device touch and hold an app icon until the icons begin to blink ele 2 Onanappicon tap Tip Some app icons on your home screen are part of the core BlackBerry experience These apps can t be deleted and the delete icon doesn t appear on these app Icons Reinstall an app or game l On the BlackBerry World home screen tap gt My World gt My Apps amp Games 2 Tap Available e o reinstall one app or
205. me screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Wi Fi 3 Check that the Wi Fi switch is on 4 Tap i 2 Tap a network e To disable the network turn off the Enable Connections switch e To re enable the network turn on the Enable Connections switch Wi Fi network settings Usually you don t need to change your settings for a Wi Fi network however you might need to change your settings if you have trouble connecting or if you need to connect manually The settings that are available for each Wi Fi network depend on the type of network you re connecting to To find out which settings to use if you re connecting to a home network see the information that came with your wireless router if you re connecting to a work Wi Fi network talk to your administrator if you re connecting to a hotspot see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect SSID The SSID is the name that the network uses to identify itself Usually this field is automatically filled but if the Wi Fi network is hidden you must enter the SSID to connect 153 User Guide Settings BlackBerry Strictly Confidential Hidden SSID Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast A hidden Wi Fi network isn t listed as an available network on the Wi Fi screen Security T
206. mobile hotspot if you want to connect the device again you must start a new session in Mobile Hotspot mode On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Hotspot 1 2 3 Tap the name of the device that you want to disconnect from your mobile hotspot 4 Tap x Troubleshooting Mobile Hotspot mode can t use my device as a mobile hotspot e Check that you re connected to the mobile network If m appears in the upper right corner of the home screen then the mobile network is on and connected e Check that your wireless service plan is set up to use Mobile Hotspot mode If not you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device e Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming For more information check your service plan or contact your wireless service provider e f your wireless service plan supports the use of Mobile Hotspot mode while roaming on the Settings gt Networks and Connections gt Mobile Network settings screen check that the Data Services switch is on and the option in the Data services while roaming drop down list is set to On e lf you re using your device for work your organization might not allow the use of Mobile Hotspot mode For more information check with your administrator can t connect multiple devices to my mobile hotspot Depending
207. mount of content that is downloaded in your email messages when your device is connected to the wireless network and while roaming You can view preview text for each email when you use the Conversation display style forward a PIN message as an email and set separate automatic replies for your internal and external contacts The BlackBerry Hub has been updated to improve the relevance of suggested contacts The BlackBerry Hub suggests contacts that are associated with the email account you are sending the email from and contacts that you have communicated with in the last 60 days Related information Manage your messages with BlackBerry Hub Instant Actions 79 File an email 78 Add an IMAP or POP email account 69 Download attachments in a message 74 Reply to or forward an email 75 Download only partial text in email 88 Change how messages are displayed in the BlackBerry Hub 88 Forward a PIN message as an email 77 8 User Guide Setup and basics BlackBerry Strictly Confidential Set an out of office reply 87 Calendar 31 The Calendar app now has an Agenda view and a Meeting Mode feature The Agenda view lets you see your appointments and tasks for the week The Meeting Mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app For example you can set Meeting Mode to automatically turn off all notifications or n
208. n Slide your finger diagonally up and to the left Maps and GPS Keep moving in the right direction with BlackBerry Maps GPS and the Compass app You can search for points of interest get turn by turn directions and much more BlackBerry Maps icons Icon Description Q Show your current location on the map 231 User Guide Applications and features BlackBerry Strictly Confidential Icon Description 2 See your Recents Favorites and Contacts locations Get route directions View places that you search for or have added to the map Purple icons are used to identify locations that you have searched for Blue icons illustrate places that you have oO added to the map x Clear the places that you have pinned and added to the map Q Go to the map screen Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map In the Maps app in the search field enter an address or a descriptive word such as coffee or hospital 2 Doone ot the following e To view all of the search results as pins on the map press the Enter key e Toview a specific search result as a pin on the map tap a search result 3 Onthe map to view more information about the location including phone numbers and reviews tap the location name 4 To get directions next to a search result or location tap A Tip When
209. n one line of preview text appears in each email in your list view so that you can quickly identify the email messages that you need to read in a particular conversation 88 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub you can choose a color for each of your accounts The color appears on the left side in your list of messages l In the BlackBerry Hub tap Ea gt gt Hub Management 2 Tapan account 3 Inthe Account Color drop down list tap a color Restrict contacts in the BlackBerry Hub If you don t want to receive messages from specific email accounts or contacts you can restrict the messages from appearing in the BlackBerry Hub l In the BlackBerry Hub tap a gt gt Recent Contact Management 2 Tapacontact name to add it to your restricted contacts list To remove a contact from the restricted contacts list on the Recent Contact Management screen tap Zs and tap a contact name Change the order of accounts in the BlackBerry Hub You can change the order in which the BlackBerry Hub displays the accounts In the Account Tab For example you can move your favorite accounts or the accounts that you use most frequently to the top of the list l In the BlackBerry Hub tap a gt gt Hub Management 2 Tap je 3 Touch and hold an account then slide your finger up or
210. n t using e Delete messages that you don t need to keep e n your browser privacy settings clear your history cookies and other website data Error messages Media card If your BlackBerry device detects a possible problem or issue with your media card you can view more details about the error in your Storage and Access settings Your media card isn t recognized The media card might be in an unreadable format Consider formatting the media card CAUTION Media card data is deleted when you format a media card Media card is password protected A password is blocking access to the media card and data stored on it Insert a media card into your BlackBerry device that isn t password protected Your media card is read only You can view and open files on the media card You can t move delete or modify the files on the media card Your media card isn t responding The media card isn t communicating with your BlackBerry device Consider using a different media card 189 User Guide Settings BlackBerry Strictly Confidential No media card was found Make sure that there is a media card in your BlackBerry device and that It s inserted properly Using your device with BlackBerry Link Use BlackBerry Link to manage your device and allow connections between your device and your computer You can e Allow remote file access so that your device can access files stored in the libraries on your computer e View and delete files th
211. n your computer check that the firewall is not blocking your connection to BlackBerry Link can t create a backup file that contains all of my device data Try the following e Connect your BlackBerry device to your computer using a USB cable You can t create a backup file of your device data over a Wi Fi network e On your device verify that you are signed in to your BlackBerry ID If you are not signed in BlackBerry Link can t back up the data in your personal space e Verify that you entered the password on your device to unlock your work space BlackBerry Link can t back up the data in your work space If your work space is locked e f your device is activated on BlackBerry Enterprise Service 10 verify with your administrator that you can restore data to your device 198 User Guide Settings BlackBerry Strictly Confidential can t restore a backup file to my device Try the following e Connect your BlackBerry device to your computer using a USB cable You can t restore the data to your device over a Wi Fi network e On your device verify that you are signed in to your BlackBerry ID on your device If you are not signed in BlackBerry Link can t restore the data to your personal space e Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to On your device try signing in to the BlackBerry ID that is associated with the backup
212. nd features BlackBerry Strictly Confidential Troubleshooting Calendar app can t sync my calendar Try the following e f your calendar is associated with one of your accounts for example your Gmail calendar check that synchronization for the calendar is turned on On the home screen swipe down from the top of the screen Tap 3 gt Accounts Tap an account Check that the Sync Calendar switch is turned on e fthe calendar is saved on your computer in Microsoft Outlook or Apple iCal try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device For more information see the BlackBerry Link help e lf your calendar still isn t in sync try removing and re adding the account that the calendar is associated with can t reply to or send meeting invitations Check that you added an email account that has an integrated calendar Some accounts might not include a calendar feature New or updated events aren t appearing in my calendar You might need to refresh your calendars In the Calendar app tap EJ gt f have duplicate calendar entries If you imported calendar entries using BlackBerry Link you might see duplicate entries on your device after syncing your device and computer You can remove duplicates by deleting duplicates in your address book or by clearing your local data on your device To remove duplicate calendar entries by deleting your local device data do the following
213. nd messages chat with your friends invite new friends upload pictures to your Facebook account and more For more information on Facebook for BlackBerry devices see the Facebook User Guide Twitter You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go You can post tweets send direct messages to friends search Twitter add pictures to your tweets and more For more information on the Twitter for BlackBerry devices app see the Twitter User Guide J3 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential LinkedIn You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues Send messages share updates add connections and more For more information on the LinkedIn for BlackBerry devices app see the LinkedIn User Guide joyn With joyn you can chat call send pictures and share videos with your friends and contacts who aren t using a BlackBerry 10 device If your wireless service provider supports joyn the icon appears beside your contacts who are using joyn About joyn Do you have friends and contacts who aren t using a BlackBerry 10 device If so you can chat call send pictures and Share videos with these contacts using joyn If your wireless service provider supports joyn within the Contacts app or the Phone app the icon appears beside contacts who are using joyn so that you can easily find other users joyn fo
214. ng including the file type size location and more In the Music app when a song is playing tap E gt Turn on Music Shortcuts If you want to control your music faster and easier you can set the volume keys to quickly skip songs in the Music app on your BlackBerry device On the home screen swipe down from the top of the screen Tap Settings gt Main Volume 1 2 3 Turnonthe Music Shortcuts switch 4 In the Music app to skip songs press and hold the Volume Up key or Volume Down key 118 User Guide Media BlackBerry Strictly Confidential Play your last music selection If you set up a great music list and then you close the Music app or start listening to a new album you can still listen to the music list even If you didn t save it l Inthe Music app tap gt pe 2 Under Collections tap Last Played To save the music list as a playlist tap a gt Ss Troubleshooting Music can t open a media file Make sure that the file is in a format that your BlackBerry device supports Videos You can use the Videos app on your BlackBerry device to play edit organize and display your videos Videos Icons Icon Description an View all of your videos organized by the date that they were recorded View your videos organized into albums View all of the videos that you added to the Favorites screen This icon appears in the corner of the thumbnails of the videos that you haven t watched yet
215. ng playlists and organizing your music In the Music app on the Playlists screen you can create and listen to your own playlists or play the collections of songs that your BlackBerry device gathers for you In each playlist and collection you can see which artists and albums are featured Create a playlist 116 Inthe Music app tap gt pe Tap Create a Playlist Do any of the following e o add songs individually to your playlist beside the songs that you want to add tap e To add all of the songs by an artist tap Artists Beside the artist that you want to add tap e oadd albums to your playlist tap Albums Beside the albums that you want to add tap Tap Done To name your playlist tap in the text field at the top of the screen and enter a name User Guide Media BlackBerry Strictly Confidential 6 Tap y Add the music that s currently playing to a playlist When a song or an album is playing do one of the following e oadd the song to a playlist tap the screen Tap ka gt e oadd the album to a playlist touch and hold the album name Tap Edit or rename a playlist l Inthe Music app tap gt pe 2 Tapaplaylist gt e Tochange the name of the playlist in the text field at the top of the screen enter a new name e oadd music to the playlist tap Beside the song artist or album that you want to add tap e To delete asong from the playlist beside the song t
216. ng the Amazon Appstore 229 User Guide Applications and features BlackBerry Strictly Confidential Downloading and installing Android apps from the Amazon Appstore Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the Amazon Appstore After you download an app from the Amazon Appstore tap Install at the top of the screen You can also check out the Help screen in the Amazon Appstore for more info Downloading and installing Android apps from other sources In addition to using BlackBerry World and the Amazon Appstore to download apps and games you can also get Android apps and games from various third party websites and mobile market apps Most websites and mobile market apps include an installation button that appears after you download an Android app file You can also install an app file by opening it in the File Manager app on your BlackBerry device If you can t find an app file that you downloaded you can search for the app name in the File Manager app Most Android apps include the file name extension apk To search for all the Android app files that you downloaded try searching the File Manager app for apk CAUTION Apps that you install from sources other than BlackBerry World might not be reviewed by BlackBerry These apps might pose a risk to your device and personal data You should only install apps from trusted sources While most apps designed for Andr
217. nge the app icons or open apps on the home screen so that they are where you want them to be For instance if you re right handed you can arrange your frequently used apps on the right side of the screen Then when you re using your BlackBerry device with one hand it s easier to open those apps 1 On the home screen touch and hold an app icon or open app until all of the icons or open apps start to blink 2 Drag the icon or app to a different location on the home screen and release your finger 200 User Guide Applications and features BlackBerry Strictly Confidential 1 Add folders to the home screen You can organize your app icons by adding folders to the home screen For example you can add a folder for all of the games that you download and a folder for all of your business and productivity apps To hide unused apps you can add a folder to the home screen and put all of your unused apps in that folder Touch and hold an app icon until all of the icons start to blink Drag the app icon on top of another app icon that you want to include in the same folder Type the name of the folder mm Tap Create Move an app icon out of a folder 1 Ina folder on the home screen touch and hold an app icon until all of the icons start to blink 2 Drag the app icon to the bottom of the screen and release Rename a folder On the home screen tap a folder At the bottom of the screen touch and hold the folder name Type the new na
218. ngs you use most often You can choose which settings appear as well as their positions so that you can quickly get to the settings that are most important to you Quickly put your BlackBerry device into airolane mode or bedside mode turn off your alarm or turn on the flashlight 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Quick Settings e Toadd or remove items from your quick settings select or clear the checkboxes e Tochange the positions of items in your quick settings tap Touch and hold the item you want to move Drag the item to a different location and release your finger Tap Save If you have many quick settings items you can swipe right or left to see them all Tip You can access your Quick Settings within any app when you swipe down from the top of the screen with two fingers Related information Show the menus 27 ike al User Guide BlackBerry Strictly Confidential Overview of device settings Item Settings Description e Turn off all wireless connections X Airplane Mode C Networks and Connections a Notifications A Main Volume e Set your USB connections including USB Mass Storage Mode Charge Only Mode and a manual IP address e Access airplane mode to turn off all your connections e Setup connections to the mobile network Wi Fi network Bluetooth enabled devices NFC mobile hotspot and Internet tethering e Turnon vibrate m
219. nnect your device from BlackBerry Blend 263 BlackBerry Assistant The BlackBerry Assistant app makes it even easier for you to multi task using your BlackBerry device With the BlackBerry Assistant app you can perform a variety of everyday tasks by talking or typing in natural language When you say or type a request the BlackBerry Assistant app can perform your request search your device or search the Internet and provide a response Using the BlackBerry Assistant app you can start a BBM chat make a phone call send an email message or add an event to your calendar You can also update your status in social networking apps and search for directions weather forecasts information about restaurants or shopping and more Related information About the BlackBerry Assistant 203 6 User Guide Setup and basics BlackBerry Strictly Confidential Learn what you can say or type in the BlackBerry Assistant 205 Things you can do with the BlackBerry Assistant 203 Updated look and feel Ke Splashes of color flattened buttons and screen layouts and new wallpaper and icons these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10 3 1 Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps In the apps installed with the BlackBerry 10 OS the action bar at the bottom of the screen uses color to highlight the next or next best action I
220. ns If you decline the prompt will appear again the first time you open the app You can t change the application permissions later unless you delete and reinstall the app Change or view app permissions For some apps If you turn off permissions the app might not work as you expect If an app isn t working as you expect It to consider turning on some or all of the app permissions 219 User Guide Security and backup BlackBerry Strictly Confidential The Run When Minimized application permission setting lets an app continue performing tasks after you minimize the app on your BlackBerry device To help extend the life of your battery consider turning off the Run When Minimized permission for apps on your device On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Application Permissions e Toview permissions for a particular app tap an app e Toview which apps use a particular permission in the Permissions drop down list tap the permission 3 Toturnonor turn off a permission tap the switch 4 Restart your device for the change to take effect Related information Turn off your device 136 Wipe your device to delete your data Before you wipe your BlackBerry device consider backing up your data on a computer A security wipe is designed to permanently delete your data so it can t be recovered This includes email accounts downloaded apps media files documents
221. nsferred Requirements Device switch app e Contacts e Device Switch app must be e Calendar entries installed on both devices e Pictures not DRM e Both devices must be connected to e Videos not DRM the same Wi Fi network e Documents e Notes Memos e Tasks e Music e SMS messages e Email account info Media card e Music e Removable media card e Pictures e Previous device must be running a e Videos version of BlackBerry 7 e Alarm settings e BBM contacts e BlackBerry Browser bookmarks and folders e Text messages SMS and MMS e Phone history e Wireless connection profiles BlackBerry Link Data saved to the storage space on e BlackBerry Link installed ona your previous device including the computer following e Computer e Contacts e USB cable e Music e Previous device must be running e Pictures BlackBerry Device Software 5 0 or e Videos later e Calendar entries e Settings e Phone history e Fonts 36 User Guide Setup and basics BlackBerry Strictly Confidential Transfer method Data transferred Requirements e Tasks and memos e BBM contacts e BlackBerry Browser bookmarks and folders e Alarm and clock settings e Text messages SMS and MMS e Password Keeper entries SIM card e Contacts e SIM card e Previous device must be running BlackBerry 10 or later Back up your device data Using a computer and BlackBerry Link you can back up and restore most of the data on your BlackBerry device You can back up your sett
222. o slide you finger to the right onto fj When you reach the icon remove your finger and tap Cancel or Delete e oshare the picture or video slide your finger to the right onto amp When you reach the icon remove your finger and tap Cancel or select a method of sharing Record a video l Inthe Camera app tap mid 2 Doany of the following e Tozoom out or zoom in slide your fingers together or apart on the screen e Toturnonthe flash tap e To take a picture while recording a video tap 9 To stop recording tap W Set the video size You can set the video size for the rear facing camera on your BlackBerry device allowing you to take videos in different conditions For example you can set the camera to record 720p at 60 fps to capture fast moving objects l Inthe Camera app tap a gt Settings 2 Tap the Video Size Rear Camera drop down list 3 Tapan option Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture This shooting mode works well when you re trying to capture a breath taking vista or a large group of people Note Panorama mode can t be used with Burst or Time Shift mode To turn on Panorama mode in the Camera app tap a gt To take a panoramic picture tap and pan in the direction of the image that you want to capture Slowly move your device until the solid box on the screen fills the box outline
223. o that you don t have to enter it as often To clear the cache lock your device 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Smart Card 3 Turnonthe PIN Caching switch Turn off LED notifications for a smart card The red LED flashes when your BlackBerry device accesses data on a smart card You can turn off this indicator 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Smart Card 3 Turn off the LED Activity Indicator switch Password Keeper You can use the Password Keeper app to store all your passwords usernames and security questions in one place If you want a password that is difficult to guess you can also use Password Keeper to generate random passwords that contain numbers letters and symbols Password Keeper is designed to encrypt your passwords to protect them When you enter your password for the Password Keeper app the passwords that you store in the app are decrypted so you can see them Transfer password records To transfer password records you must first back up the password data as part of the backup file during the device switch process or export the password records to a backup file If you saved the backup file to a media card insert the media card into your new BlackBerry device If you didn t save the backup file to a media card you can use BlackBerry Link to transfer the r
224. od of encoding to use for replies or forwarded messages you send select an option in the Outgoing Message Encoding drop down list e o send clear signed messages tap the S MIME tab Turn on the Send Clear Text Signed Messages switch e Toreceive a warning message if there is a problem with a certificate tap the S MIME tab Turn on the Warn About Problems With My Certificates switch e Toturn on PGP protected messaging tap the PGP tab Turn on the PGP switch e Toselect a key pair to use for signing messages you send select an option in the PGP Signing Key drop down list e Toselect a key pair to use for encrypting messages you send select an option in the PGP Encryption Key drop down list e To view PGP key details for a PGP key pair stored on your BlackBerry device below either the PGP Signing Key or the PGP Encryption Key drop down lists tap View PGP Key 82 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential e Toreceive a warning message if there is a problem with a PGP key tap the PGP tab Turn on the Warn About Problems With My PGP Keys switch Secure email icons Icon Description wig The email is digitally signed ug The email is encrypted mp A message in the folder is digitally signed Ch A message in the folder is encrypted The digital signature was successfully verified There is not enough information to verify the digital signature OF The digital signature failed verification
225. ode e Turn off Instant Previews and LED notifications e Customize audio and visual notifications for specific apps e Adjust the overall volume on your device e Assign shortcuts for the volume keys e Turn on audio boost for use with your headphones e Add or change social networking and email accounts Accounts aef BlackBerry Hub e Access advanced setup options such as IMAP and POP e Manage email settings and messages e Manage text messaging settings e View recent or blocked contacts e Access settings you use frequently x Quick Settings al e Access these settings at any time when you swipe down from the top of the screen with two fingers e Assign an action or a speed dial number to a specific key Shortcuts and Speed Dial 132 User Guide BlackBerry Strictly Confidential Item Data Management te o bra Display E Battery Saving Mode Sits Language and Input BlackBerry Assistant BlackBerry Balance if available lal Device Connections BlackBerry ID we BlackBerry Protect if available Settings Description Receive a notification when you approach your monthly data limit See your data usage stats Adjust or access mobile data settings Select a wallpaper Change your font Adjust the screen brightness Customize screen locking Turn on or turn off the option to enter Battery Saving Mode automatically Customize settings f
226. ode to capture a wide variety of everyday scenes Action This mode is available for the camera and Time Shift mode Action mode can help to take pictures of fast moving objects Try this mode when capturing pictures of sports or children Whiteboard This mode Is available for the camera and Time Shift mode Whiteboard mode can help to take pictures of whiteboards by improving the contrast between the whiteboard and any writing on the board Night User Guide Media BlackBerry Strictly Confidential Icon Description This mode is available for the camera video camera and Time Shift mode Night mode is useful when taking pictures and videos in areas with low light Ry Beach or Snow This mode is available for the camera video camera and Time Shift mode Beach or Snow mode can help to compensate for the light levels of the bright sand or snow ina picture or video Turn off the Auto Suggest feature The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you re taking a picture and Suggests the scene or mode best suited to those conditions The Auto Suggest feature is designed to help you select the right scene or mode to take great pictures By default the Auto Suggest feature is turned on but to stop receiving Suggestions you can turn the feature off l Inthe Camera app tap a gt Settings 2 Turn off the Auto Suggest switch Changing the camera settings You can change your camera s
227. off these apps and features when you don t use them The camera the BlackBerry Browser GPS and Bluetooth technology Turn off connections If your device is out of a wireless Coverage area you can turn off the connection so that your device doesn t search for a network signal continuously You can also help extend battery life by deleting saved Wi Fi networks that you no longer use Do any of the following 142 User Guide Settings BlackBerry Strictly Confidential e To turn off a connection on the home screen swipe down from the top of the screen Tap psl Settings gt Networks and Connections e To delete a saved Wi Fi network on the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi gt H Tap and hold the network that you want to delete Tap Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS If a software update is available for your device a notification appears in the BlackBerry Hub Em Use a media card Reduce power usage by keeping less data on your device Save data to a media card instead of your device storage space rey urn off the flash Conserve more power by turning off the flash when taking pictures Tip Like most electronic devices your device battery drains less quickly if you keep it out of the sun and other hot places keep the battery contacts clean and charge it regul
228. ofiles to your device In addition to customizing the default notification profiles on your BlackBerry device you can also add your own profiles to your device Change the Volume Sound Vibrate Notify During Calls Instant Previews or LED settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Tap 4 In the Enter profile name field enter a name for the profile 5 Tap OK 6 I If necessary to set customized app notifications that override the settings for the notification profile tap Customize App Notifications Add a notification profile to your quick settings You can add notification profiles to the quick settings on your BlackBerry device so that you can quickly change your profiles from your device home screen On the home screen swipe down from the top of the screen Tap Settings gt Notifications Tap gt Tap to select the notification profiles that you want to add to your quick settings Fw nN 56 User Guide Phone and voice BlackBerry Strictly Confidential 5 To rearrange the order that the profiles are listed in tap t Touch and hold a notification profile and drag it to where you want it to appear in the list Tap Py To select a notification profile in your quick settings tap Scroll through your list of notification profiles and tap the one that you would like to Set Change your ringtone Regardless of which notifica
229. oft Exchange ActiveSync you might not be able to move entries in that folder 1 Inthe Remember app touch and hold an entry 2 Tap D and select a new location for the entry 3 Tap Move Change the color of a folder or a task list 1 In the Remember app touch and hold a folder or a task list 2 Tap f 3 Tapacolor 4 Tap Save Delete a folder task list or entry in the Remember app CAUTION If you delete a folder or task list the entries inside are also deleted l In the Remember app touch and hold a folder task list or entry 2 Tap Viewing and searching your entries in the Remember app There are several ways to sort through or view your entries in the Remember app You can use the search feature to easily find the entries you need 267 User Guide Productivity and work BlackBerry Strictly Confidential search for an entry in the Remember app 1 Open a folder or task list 2 Start typing your search term 3 Taparesult View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries you can filter entries by those tags 1 Inthe Remember app tap Tags 2 Tapa tag to view entries with that tag sort your Remember app entries Note Depending on whether you are sorting tasks or notes some of these options might not be available l Tap i 2 Tap jz 3 Inthe Sort Order drop down list select one of the following e Due Date e Title e Creation D
230. oftware products or services including components and content such as content protected by copyright and or third party websites collectively the Third Party Products and Services BlackBerry does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by BlackBerry of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM ORA COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY N
231. oid apps that you download to your device Related information Downloading and installing Android apps from the Amazon Appstore 230 Change your Android app installation settings 230 User Guide Setup and basics BlackBerry Strictly Confidential Battery Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are Battery Saving Mode lets you set options to conserve battery power By default when your device is in Battery Saving Mode the device reduces the brightness of the screen and doesn t turn on the screen when It receives notifications You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn t continue to consume battery power Related information Using Battery Saving Mode 141 Advanced interactions 32 Change or view app permissions 2 9 BlackBerry Hub x With a single tap BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub From the BlackBerry Hub you can file sent email messages set how frequently an IMAP account syncs with your BlackBerry device download and save all the attachments in an email message with a single tap delete the text of the original email when you reply and automatically save a draft version of an email message by leaving the BlackBerry Hub In the BlackBerry Hub you can also set the a
232. oid smartphones can be installed and opened on BlackBerry devices some apps might make use of services that are not supported by BlackBerry 10 OS BlackBerry 10 OS might also replace these services with alternate services such as mapping services If you don t want to accept these potential risks and limitations you should not install apps from sources other than BlackBerry World Change your Android app installation settings 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt App Manager gt Installing Apps 3 Do any of the following e To allow the installation of Android apps from sources other than the Amazon Appstore turn on the Allow Apps from Other Sources to be Installed switch e Toinspect Android apps and identify apps that are potentially harmful to your device or data turn on the Inspect Apps Before Installing switch 230 User Guide Applications and features BlackBerry Strictly Confidential Navigating within an Android app In Android apps you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen Do any of the following e Tosee the additional actions that you can perform in an app swipe down from the top of the screen e Toshow or hide the action bar at the bottom of the screen swipe down from the top of the screen Tap Show or Hide e Togo back to the previous screen place your finger below and halfway across the scree
233. old an event e Tochange anevent tap fg Make your changes Tap Save iia e lodelete an event tap J Change the snooze time for a calendar reminder You can customize a snooze time for a calendar reminder For example if you receive a reminder 15 minutes before a meeting and you want to receive another reminder 1 minute before the meeting you can customize the snooze time to your needs In a Calendar reminder do one of the following e o snooze a reminder for the default time set by the meeting organizer tap Snooze e oseta custom snooze time tap Custom Select a snooze time Create a follow up meeting When you create a follow up meeting the meeting details such as the participants subject and notes from the original event are added to the follow up meeting Follow up meetings can be created from past and future calendar events Open a calendar event 1 2 Tap BJ gt A 3 Enter the information for the follow up meeting 4 Tap Save Join a conference call from a meeting reminder If a meeting in your calendar includes conference call info you might be able to join the call with one tap instead of dialing the conference call numbers manually In the meeting reminder tap Join Now 211 User Guide Applications and features BlackBerry Strictly Confidential Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickl
234. omputer Tap Access files stored on your computer To use this feature BlackBerry Link must be open on your computer and associated with your BlackBerry ID By default remote file access is turned on when you add a new device to BlackBerry Link On your computer you can specify the folders that you want to access Connect your device to a wireless network For example a Wi Fi network On the home screen of your device swipe down from the top of the screen Tap Settings gt Device Connections Turn on the Allow Connections switch Tap the computer you want to access oo FS oS NS To switch between paired computers in the File Manager app tap If BlackBerry Balance is enabled on your device use the File Manager app in your personal space Tip Check your computer settings or connect it to a power source to prevent your computer from entering sleep mode or turning off Edit or delete a file On your device do one of the following e To edit a file that s stored on your computer tap the file If your BlackBerry device supports editing the file tap If you save your changes in the default location indicates when BlackBerry Link is syncing the file and overwriting the original version on your computer e To permanently delete a file from your device that s stored on your computer touch and hold a file Tap 193 User Guide Settings BlackBerry Strictly Confidential Copy a file from your computer to y
235. onnect to Dropbox Connect to Dropbox provides a cloud storage space to save and store files off your device With Connect to Dropbox you Can e Back up your files for safekeeping e Sync files across various devices so your latest information is available at your fingertips e Access files from virtually anywhere e Share your documents pictures and videos with others e Free up storage space on your device by saving files to the cloud For more information on Connect to Dropbox see the Connect to Dropbox User Guide Box for BlackBerry 10 Box for BlackBerry 10 provides a cloud storage space to save and store files off your device With Box for BlackBerry 10 you Can e Back up your files for safekeeping e Sync files across various devices so your latest information is available at your fingertips e Access files from virtually anywhere e Share your documents pictures and videos with others e Free up storage space on your device by saving files to the cloud For more information on Box for BlackBerry 10 see the Box for BlackBerry 10 User Guide 2 2 User Guide Security and backup BlackBerry Strictly Confidential security and backup Passwords and locking There are several types of locks PINs and passwords that you can use to help protect your BlackBerry device If you use your device for work your organization might already have security settings in place such as requiring a password to unlock your device
236. ontact For additional fields tap 3 Tap Save Tip To choose the account or storage location for a contact tap the Save to button at the top of the screen Select the checkbox beside an account or storage location Zid User Guide Applications and features BlackBerry Strictly Confidential Copy contacts to and from your SIM card Your SIM card can store contact names and phone numbers Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another When you insert a SIM card into your BlackBerry device you can view contacts that are stored on the SIM card in your contact list You can copy the SIM card contacts to your device memory so that the contacts are available to you even if the SIM card is removed You can also use BlackBerry Link to back up your contacts on a computer Note If you added a work account to your device and your administrator turned on BlackBerry Balance you can t copy work contacts to your SIM card 1 Inthe Contacts app swipe down from the top of the screen 2 Tap x e Tocopy all the contacts from your SIM card to your device memory tap Import Contacts from SIM Card e Tocopy all the contacts from your device memory to your SIM card tap Copy Contacts from Device to SIM Card e Toview your SIM card contacts and decide which ones you want to copy to your device tap Manage SIM Card Contacts Stop automatically merging contacts By default your BlackBe
237. onvert from and the unit to convert to 3 Enter the value that you want to convert Calculate a tip When you re at a restaurant you can use the tip calculator to figure out how much of a tip to leave You can customize your calculations to specify the number of people included on the bill and the percentage of the bill or to calculate a percentage for the tip The tip calculator can also calculate how much each person owes on a bill making it easy to divide up a bill among a table of people 1 Inthe Calculator app tap Tip 254 User Guide BlackBerry Strictly Confidential In The bill field enter the total of the bill In the Tip field enter a percentage oe OS To round the totals up tap the Round Upwards check mark View your previous calculations 1 Inthe Calculator app tap Calculator 2 To view your previous calculations in the answer field tap 3 Tohide your previous calculations and return to the calculator keypad tap again To clear all of your previous calculations tap In the Number of People field enter the number of people you are splitting the bill with Applications and features 255 User Guide Productivity and work BlackBerry Strictly Confidential Productivity and work switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device you can quickly switch between your personal Space and work space Tip To different
238. ooth enabled devices on your BlackBerry device you can delete the ones you no longer use to make It easier to find the ones that you do use 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Bluetooth 3 Tap and hold a device 4 Tap Pairing your device with a car The My Car feature improves your experience when you pair and connect your BlackBerry device with your car using Bluetooth technology When your car and your device are connected and the My Car feature is on your device might display a customized lock screen Also special applications might appear in the Driving Apps and Media category in BlackBerry World The first time your device detects a Bluetooth connection with a Bluetooth enabled car your device prompts you to set the car as your car After you pair the device with your car the lock screen indicates that the device is connected to your car and displays the features that are available Turn off the My Car feature On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Bluetooth 1 Z 3 Touch and hold your car s name 4 Tap Unset as My Car Let your car kit use your device s network credentials To use some Bluetooth enabled car kits you need to turn on the SIM Access Profile rSAP to allow the car kit to use your BlackBerry device s network credentials 1 Onthe home screen swipe down
239. op down list tap USB or Bluetooth 5 urn on the Internet Tethering switch 6 Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection Troubleshooting Internet tethering can t use Internet tethering e Check that your BlackBerry device is connected to the mobile network If l appears in the upper right corner of the home screen then your device is connected to the mobile network e Check that your wireless service plan is set up to use Internet tethering If not you need to change your service plan before you can use Internet tethering e f your wireless service plan supports Internet tethering while roaming on the Settings gt Networks and Connections gt Mobile Network settings screen check that the Data Services switch is on and the option in the Data services while roaming drop down list is set to On e lf you re using your device for work your organization might not allow the use of Internet tethering For more information check with your administrator Connect your device to an external display You can connect your BlackBerry device to an external device such as a monitor projector or TV by using a VGA DisplayPort DVI or HDMI connector 1 Using aSlimPort adapter and the appropriate cable connect your BlackBerry device to an external display 2 Your device automatically detects the resolution of the HDMI display that your device is connected to However if yo
240. or extending battery life when Battery Saving Mode is turned on Turn on or turn off text prediction word substitution and spell check Change the language region and measurement system Mute BlackBerry Keyboard sounds Set options for device search voice feedback and voice interactions Create or change a work space password Delete only your work space and data from your device and leave your personal data intact Turn on connections to BlackBerry Blend and BlackBerry Link Set up remote access to a computer for sharing documents and synchronizing media View your current BlackBerry ID information Sign in to your BlackBerry ID Change your BlackBerry ID password Turn on BlackBerry Protect to help secure and locate your device if it s lost or stolen 133 User Guide BlackBerry Strictly Confidential Item Settings Description a Security and Privacy e Setup your device to use a smart card e Create a device password e Encrypt your device data e Delete your device data e Change permissions for downloaded apps e Create a SIM card PIN e Change the default app used to open a specific file type e Monitor apps that are using your device s memory App Manager el Media Sharing if available e Connect to a device to wirelessly share media content e Change the time zone time and date Date and Time 2 e View the current software version running on your device e Ch
241. or sign and encrypt messages using PGP protection You need to store the recipient s public key on your BlackBerry device to send encrypted email messages You need to store your private key on your device to send digitally signed email messages If your device is associated with a CRL or an OCSP server when you add recipients to an encrypted message your device tries to retrieve a certificate status for each recipient You are unable to send the message until certificate statuses are received for all recipients If certificates can t be found or are Invalid the recipients names appear as red Set up S MIME protected messaging You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email messages using S MIME protected messaging You can store a key and certificate by importing the files from a work email message or a media card Your BlackBerry device supports keys and certificates in the following file formats and file name extensions 80 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential oe ot Oe OP a o a a a PEM pem cer DER der cer PFX pfx 012 Open a work email message with a certificate attachment Tap fj If necessary enter the password Tap Import or Import All Tap lt In the BlackBerry Hub tap i gt gt Secure Email If necessary tap the S MIME tab Turn on the S MIME switch Under Signing Certificate in th
242. ore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry 10 device to its default settings BlackBerry Link deletes all of the data and third party applications from your device Any IT policies that are applied to your device are also deleted After you restore your device to its default settings you can run the setup application on your device to set up the device again Before you begin you should back up your data so that you have a copy of the data on your computer CAUTION You can t stop the process of restoring your device to its default settings after it starts If you reset your device the process continues after the device restarts On your computer open BlackBerry Link Connect your device to your computer using a USB cable At the side of the BlackBerry Link window click your device T popa Do one of the following e On a Windows computer click Back Up amp Restore Click Factory Reset e Ona Mac computer click BlackBerry Link gt Preferences Click Reload gt Reload Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device You can learn how to extend battery life monitor which apps are using the most battery power and charge your device in the most efficient way Turn off your device Press and hold the Power Lock key on the top of your BlackBerry device 136 User G
243. otify you for phone calls only when you are in a meeting When the meeting ends your notifications return to your normal settings Reminder notifications for events in the Calendar app have a fresh new look From an event reminder you can notify the meeting organizer that you will be late locate the meeting using BlackBerry Maps set a custom snooze time instead of the default snooze time or join a conference call If you have multiple events in your Calendar that start at the same time all of the events display in one reminder notification The Calendar app is more closely integrated with the BlackBerry Remember app You can create a task in the Calendar app and view that task in both the Calendar app and the BlackBerry Remember app Related information View your events 208 Enable Meeting Mode 214 Add a task to the Calendar app 210 Contacts If you add a Microsoft Exchange email account to your BlackBerry device you can choose the Contact folders that are set up in Microsoft Exchange that you want to sync with your device You can also touch and hold contact information such as an address phone number or email address and quickly copy it so that you can paste it into another app Related information Sync Microsoft Exchange contact folders 90 BlackBerry Remember The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen You can set Tasks or Notes as your default v
244. ou d rather not see them In the BlackBerry Hub tap Ea gt gt Cell Broadcast e Toturn off all cell broadcast messages turn off the Enable Cell Broadcast switch e Toturn off messages from a specific channel beside a channel tap Remove Update your Facebook Twitter or LinkedIn status from the BlackBerry Hub In the BlackBerry Hub tap Tap Facebook Twitter or LinkedIn ion Type your status OV ee 208 ea Tap Post Tweet or Send Make a phone call from the BlackBerry Hub l Tap gt Calls 2 Tap W About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices Public warning messages are text messages that alert users of possible threats to safety in their area Messages may include severe weather warnings missing child alerts or national emergencies Depending on your wireless service provider public warning messages don t contribute to data usage In your wireless service plan This feature might not be supported depending on your region service provider and wireless network For more information contact your service provider or administrator gl User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Unsubscribe trom public warning messages You might not be able to unsubscribe from some public warning messages depending on your region and wireless network l Inthe BlackBerry Hub tap ea gt gt Emergency
245. ou need it most When Battery Saving Mode is turned on your device automatically adjusts various settings to help save battery power If you need to save more battery power you can also adjust additional settings For example you can choose to turn off data services or location services to save more battery power By default Battery Saving Mode turns on automatically when your battery power level is 20 or lower You can also turn on Battery Saving Mode manually at any time Change your Battery Saving Mode settings You can change when Battery Saving Mode turns on automatically and choose some of the settings that are adjusted when Battery Saving Mode turns on 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Battery Saving Mode 3 Do any of the following e Toset the power level that your battery must reach before Battery Saving Mode turns on automatically drag the Slider at the top of the screen left or right e To change which settings are adjusted when Battery Saving Mode turns on select or clear any of the checkboxes e Tostop Battery Saving Mode from turning on automatically turn off the Turn on Battery Saving Mode Automatically switch Turn off Battery Saving Mode After Battery Saving Mode turns on automatically Battery Saving Mode is automatically turned off when you start charging your device You can also turn off Battery Saving Mode manually 1 Onthe home screen swipe down from
246. our device After you save a file that s stored on your computer to your BlackBerry device you can view the file even when you re not connected to the Internet 1 On your device touch and hold a file that s stored on your computer 2 Tap A 3 Navigate to where you want to save the file For example your media card 4 Tap Paste If BlackBerry Link syncs your device and computer files you might have two versions of the file on your computer the original file and the version that you saved to your device Make sure that you open the version that you last edited before making more updates to the file About backing up device data Using BlackBerry Link you can back up and restore most of the data on your BlackBerry device You can back up your settings phone history fonts saved searches messages organizer data browser bookmarks and media files You should regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Note If your device is activated on BlackBerry Enterprise Service 10 contact your administrator to verify if you are able to back up and restore your device data set backup preferences in BlackBerry Link You can set the option to back up your BlackBerry device automatically when you connect your device to your compute
247. our device contact your administrator By default your device uses the personal space You can it use for activities such as taking pictures downloading videos playing games online saving files to a media card and posting on social networking websites In your work space you can access your work email contacts and calendar create work documents and browse to corporate intranet sites Your work space can Include a separate version of BlackBerry World that contains the applications 256 User Guide Productivity and work BlackBerry Strictly Confidential you are allowed to download and use at work If your work space is protected with a password you must unlock your work Space to access your work data You can access both personal data and work data from certain places such as Search Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can lock your work space and continue to access personal files personal apps and personal data In the personal space on your device You might be able to use the same password for your work space password and your device password depending on the rules set by your administrator 1 Ifyou don t have a work space password to create one on the home screen swipe down from the top of the screen Tap Settings gt BlackBerry Balance Turn on the Work Password switch Type a password If you want to use the same password
248. our messages and notifications for only your work account and a personal view which contains your messages and notifications for only your personal accounts To see the work view in the BlackBerry Hub tap gt Switch To Work 92 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential can t see the recipients for a message To see the other recipients of a message and the account that you received the message in in the message at the top right corner of the screen tap the arrow can t send or forward a text message You might not be able to forward an SMS or MMS message If the content of the message includes copyright protected information If you use a work account that is Supported by a BlackBerry Enterprise Server your administrator might not allow you to send text messages but you might still be able to receive text messages can t attach a file to a text message The file might be too large or your wireless service plan might not support MMS messaging which is required to attach files to text messages Contact your service provider for more information BBM With BBM you can chat and share in real time with your BBM contacts and know when someone has read your message Type talk or post You decide the best way to communicate with people in BBM For more information see the BBM User Guide Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends Se
249. own on the screen Change the current search engine After you change the search engine the BlackBerry Browser continues to use the new search engine until you change it again 1 While you re typing a search term in the Browser tap the search engine icon in the top right corner of the screen 2 Tap the search engine that you want to use Add a new search engine You can add search engines so that they are available in the drop down list when you search for a term in the BlackBerry Browser Note This feature is not available for some search providers 1 Openthe BlackBerry Browser 2 Navigate to a search engine for example www wikipedia org 240 User Guide Applications and features BlackBerry Strictly Confidential 3 Search for a term or subject 4 Onthe search results page tap E gt 5 Tap Add Remove a search engine Open the BlackBerry Browser and type a search term in the address bar Tap the search engine icon in the upper right corner of the screen Touch and hold a search engine Ie e Tap Using Browser tabs Just like on your computer s browser you can open multiple webpages in tabs and switch between the tabs quickly Open switch between or close tabs In the BlackBerry Browser tap fim e Toopena tab tap fal e Toswitch between tabs tap a tab e Toclosea tab on the tab that you want to close tap BM Tip Close a tab when you re finished with it to improve the per
250. p of the screen Tap EJ Settings gt Location Services 3 Turn on Location Services Change location permissions for apps You can review and remove any GPS location related permissions that individual apps have requested Some apps require specific permissions to work as expected 1 On the home screen swipe down from the top of the screen 2 Tap EoI Settings gt Security and Privacy gt Application Permissions 3 Tapanapp 4 Tap a switch Turn on or turn off location based ads If location based ads are turned on apps using the Advertising Service can use your GPS location to present more relevant promotional content or offers No data that personally identifies you is ever shared with third party advertisers 237 User Guide Applications and features BlackBerry Strictly Confidential 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Location Services 3 Turn on Location based Ads Turn on or turn off traffic data If traffic data is turned on your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Location Services 3 Turnon Traffic Data Collection About the compass The digital compass on your BlackBerry device works like a regular compass but also includes more features For example you can choose whether the compass points
251. p the editing option a second time Enhance a picture The picture editor can help you tweak the pictures you take and improve qualities like the brightness saturation Sharpness red eye and more 1 In the Pictures app touch and hold the picture that you want to change 2 Tap f gt 3 Tap an editing option 4 When you re done editing your picture do one of the following e To save your changes tap Save e To discard your changes tap a gt Op Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures You can add filters such as antique sepia 60s cartoon sketch and more 1 In the Pictures app touch and hold the picture that you want to change 2 Tap f gt TA 3 Tap an editing option 4 When you re done editing your picture do one of the following e To save your changes tap Save e To discard your changes tap a gt Op Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time Add a frame to a picture Use the picture editor to add frames to your pictures Options include aging the picture adding a film strip border and making your picture look like it s on an old TV 1 Inthe Pictures app touch and hold the picture that you want
252. password If you associate your device with your organization s network your administrator might turn on BlackBerry Balance technology BlackBerry Balance is designed to separate and secure areas of your device as work only or personal only 213 User Guide Security and backup BlackBerry Strictly Confidential Your administrator may require you to set a work Space password to protect files apps and data associated with your organization such as your work email account Your administrator sets rules to control whether you can use the same password for both your work space and device If you enter your work space password more than the allowed number of times your work space and the contents within it are deleted You can reduce or increase the number of allowed work password attempts In your BlackBerry Balance settings Note Your administrator might not permit you to change some password lock options for your work space such as the password requirement the timeout duration and using the same password for your work space and your device Network lock and unlock code To use a SIM card from another service provider for example if you re traveling and want to use a local service provider s network you can request unlock codes MEP codes from your current service provider and change the Phone Network Lock settings for your SIM card If you exceed the number of allowed attempts to enter an unlock code your SIM card will allow emerg
253. password for the account Tap Next Change any additional settings for example the types of content to sync with your device PAO Og OO Tap Done Add a social networking or Evernote account You can add a Facebook Twitter LinkedIn or Evernote account to your device When you add an Evernote account to your device your Evernote notebooks are available in BlackBerry Remember On the Add Account screen tap Facebook Twitter LinkedIn or Evernote 2 Enter your account information e fnecessary change any sync settings e f you re adding a Facebook account to change when you re reminded about friends birthdays in the Birthday Reminders drop down list tap a reminder option 3 Tap Done If necessary tap Authorize setting up work accounts Add a work account supported by an EMM solution from BlackBerry If your organization uses an EMM solution from BlackBerry you can add your work account to your device and take advantage of features like BlackBerry Balance If your organization hasn t upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and have it use Microsoft Exchange ActiveSync For more information contact your administrator Make sure you know the following from your administrator e Your username e Your enterprise activation password e Servername l On the Add Account screen tap 3 gt Work Account iY Enter th
254. pe up from the bottom of the screen Note Try not to touch the trackpad when you swipe up to unlock the screen Swipe up from the left side or right side of the trackpad Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device You can set a device password so that you can lock your device when it s in open view or not in use l Ifyou don t have a password on the home screen swipe down from the top of the screen Tap 2 Settings gt Security and Privacy gt Device Password Turn on the Device Password switch Enter a password 2 To lock your device do one of the following e Press and hold the Power Lock key Tap e To automatically lock your device after a certain amount of time on the home screen swipe down from the top of the screen Tap 3 Settings gt Security and Privacy gt Device Password In the Lock Device After drop down list select an interval e To automatically lock your device when it s in a BlackBerry case on the home screen swipe down from the top of the screen Tap 3 Settings gt Security and Privacy gt Device Password Turn on the Lock Device When Holstered switch e Toallow an active app to override when your device locks for example so your device does not lock while you are watching a movie in the Videos app on the home screen swipe down from the top of the screen Tap Settings gt Security and Priva
255. picture is pulled from social networking accounts that you added to your device like Twitter or LinkedIn Other info can be added by you There are three tabs or views that you can tap through Details This view shows you an overview of contacts details how to contact them where they work their birthdays and other important information about them You can tap on phone numbers or email addresses to start connecting with contacts Updates This view shows you your contacts most recent updates from social networking apps like Twitter and Facebook If you added a contact s company name the Updates view also shows you news about that company Tap on an update to see it in a social networking app or the browser Activity This view shows you upcoming and past interactions with your contacts Tap on any activity to go directly to that event on your device Changing contacts in the Contacts app Add or change a picture for a contact L In the Contacts app tap a contact gt f e To usea picture from a social networking account that you added tap one of the available pictures at the top of the screen 219 User Guide Applications and features BlackBerry Strictly Confidential e o usea saved picture in the picture area tap Browse to the picture e To take a picture with the camera in the picture area tap Tap gg Take a picture If necessary crop or edit the picture Tap Done 2 Tap Save Change Info for a conta
256. ple many languages use a QWERTY keyboard layout However Danish Spanish and Romanian include different characters on the basic keyboard that aren t on other QWERTY keyboard layouts e Some supported languages such as Hebrew Farsi and Arabic read right to left If you change to one of these languages from a left to right language in the middle of a sentence your device automatically places the characters you type on the left side of the cursor When you change back to the left to right language you need to move your cursor back to the right side of the text Typing in Arabic or Farsi The Arabic and Farsi keyboard layouts support the following features e The Arabic language has more characters in the alphabet than there are keys on the keyboard As a result more than one native character appears on one key There may be alternate letters that are related to a primary letter or have a Similar form You can use the keyboard mapping guide that appears with the typing task to determine how to press and hold a letter or multi press to access the second and third characters on each key e The Farsi language has a few characters that are different from the basic Arabic alphabet These characters are listed on the keyboard mapping guide e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on e You can type alternate characters in two ways You can press and press a letter A second method is to p
257. pp opens when use an NFC reader The wrong app might open because it is set as the default app to use with an NFC reader You might need to remove or reset the default app for the NFC reader Tap Settings gt App Manager gt Default Apps to remove the app as the default app for the NFC reader The next time you tap your device against the NFC reader set the preferred app as the default app NFC is not working as expected If you try to share a file by using an NFC connection or a smart tag when your device Is locked and the backlight is off or when the power is turned off NFC will not work Settings in the Allow NFC Card Transactions section of the NFC screen don t apply to NFC file transfers or the smart tag feature You can set up your device to run some NFC apps when your device is locked and the backlight is turned off or when the power is turned off In the NFC settings the When locked or backlight is off option applies to NFC apps that simulate physical card transactions for example credit card payments or security badges that allow access to secure buildings and NFC transactions handled by your SIM card The When device is turned off option applies only to NFC transactions that are handled by your SIM card USB connections You can use a USB cable to create a two way connection between your BlackBerry device and your computer When you connect your device to your computer using a USB cable you can charge your device When yo
258. puter CAUTION You can t stop the process of restoring your device to its default settings after you start it If you reset your device the process continues after the device restarts On your computer open BlackBerry Link Connect your device to your computer using a USB cable At the side of the BlackBerry Link window click your device poe TS Do one of the following e OnaWindows computer click Back Up amp Restore Click Factory Reset e Ona Mac computer at the top of the screen click BlackBerry Link gt Preferences Click Reload gt Reload Troubleshooting BlackBerry Link can t access Tiles on my computer To access your computer files using your BlackBerry device BlackBerry Link must be open on a computer that s connected to the Internet If you don t see your computer as a Source in the File Manager app try the following l Minimize the File Manager app and verify that you don t see the gg icon on the app If you see this icon use the File Manager app in your personal space On the home screen swipe down from the top of the screen Verify that your device is connected to a wireless network Tap Settings Do the following OE ge dN 197 User Guide Settings BlackBerry Strictly Confidential e nthe BlackBerry ID section verify that you are signed in using the same BlackBerry ID as on your computer e f your device is connected to a mobile network instead of a Wi Fi network in the Device Conn
259. r You can also customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file On a Windows computer do the following 1 Open BlackBerry Link 2 Atthe side of the BlackBerry Link window click your device 3 Click Back Up amp Restore By default BlackBerry Link performs a quick backup of your device including all data except your media files and applications 4 Doone of the following e Toset the option to back up your device automatically select the Automatically back up my device checkbox In the drop down list select how often you want to back up your device data 194 User Guide Settings BlackBerry Strictly Confidential e To back up all of your device data select the Full Backup option e To back up specific data select the Custom Backup option Click Configure Select the checkboxes beside the data that you want to Include in your backup files On a Mac computer do the following 1 Open BlackBerry Link 2 Atthe side of the BlackBerry Link window click your device 3 Click Back Up amp Restore By default BlackBerry Link backs up all of your device data 4 Doone the following e Toset the option to back up your device automatically select the Back up my device checkbox In the drop down list select how often you want to back up your device data e To back up specific data choose the Select data to include in your backup files checkbox Sel
260. r select the Manage this device with BlackBerry Link option On a Mac computer select the Link this device and this computer option e Toestablish a one time connection with your computer on a Windows computer select the This is a one time connection do not manage this device with BlackBerry Link option On a Mac computer select the Do not link this device and this computer This is a one time connection option 7 Doone of the following e To add your device to BlackBerry Link without transferring data from an old device or updating the device software on a Windows computer click Start Using My Device On a Mac computer click Next gt Finish e Totransfer data before you add your device to BlackBerry Link on a Windows computer click Switch Devices On a Mac computer click Transfer Data Follow the instructions on the screen If you want to stop associating your device with BlackBerry Link you can remove your device from BlackBerry Link If your device is associated with a BlackBerry ID sign out of BlackBerry ID first On your computer open BlackBerry Link At the side of the BlackBerry Link window click your device Click Remove Device On a Windows computer click OK On a Mac computer click Remove Pe ES About BlackBerry ID and BlackBerry Link Your BlackBerry ID is a username email address and password used to access multiple BlackBerry products and services such as BBM and the BlackBerry World storefront In many
261. r BlackBerry 10 might not be available on your device depending on your wireless service provider For information about fees or conditions that might apply when using this application contact your wireless service provider Start a joyn chat l Inthe Contacts app or in the contact details view tap beside a contact s name 2 Doany of the following e Type your message e Tap an emoticon e Toattach a picture or file tap 3 Tap Send Tip You can find start and reply to your joyn chats in the BlackBerry Hub Invite other joyn contacts to a chat Have something you need to discuss with a group You can chat with more than one person to help make decisions faster and keep everyone Informed 94 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential At the bottom of a joyn chat tap ea gt Create Group Tap to add another contact Repeat this step for each contact you want to add If needed type a chat subject Type your message Tap Send OR WN H Delete a joyn chat On a chat screen tap ea gt Eo Call a joyn contact 1 Inthe Phone app tap PA 2 Tap beside the contact you want to call 3 Ifyou have multiple phone numbers for a joyn contact tap the number that you want to call Tip During the call tap to start a chat or a video share or share a file Start a joyn video share Before you can share a video or start chatting over video you need to call a joyn cont
262. r BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume press the Mute key on the right side of your device To turn off mute press the Mute key again e To select the type of speaker to play your music on tap Ea gt Audio Note Your media volume is separate from your notifications volume Changing the volume while you listen to your music won t change the volume of your notifications Supported audio and video file extensions formats and codecs Depending on your BlackBerry device model and wireless network some file extensions formats and codecs might not be supported File extension 3GP 3G2 ASF AVI F4V ISMV fragmented MP4 M4V MKV MOV MP4 Supported video codec s H 263 H 264 MPEG 4 H 263 H 264 MPEG 4 WMV 9 MJPEG MPEG 4 V6 H 264 WMV9 H 263 H 264 MPEG 4 H 264 MPEG 4 H 263 H 264 MJPEG MPEG 4 H 263 H 264 MPEG 4 Supported audio codec s AAC AMR AAC AMR QCELP WMA MPEG 3 Sorenson Spark AAC WMA AAC MPEG 3 PCM AAC MPEG 3 PCM AAC AMR QCELP AAC AMR 97 User Guide BlackBerry Strictly Confidential File extension MPEG WMV AAC AMR FLAC M4A MIDI MKA MP3 OGG QCP SPMID WAV WMA Supported video codec s H 263 H 264 MPEG 4 WMV 9 Media Supported audio codec s AAC MPEG 3 PCM WMA AAC AMR FLAC Vorbis AAC MIDI AAC MP3 PCM MPEG 3 FLAC Vorbis QCELP SP
263. r a window in order to establish a GPS connection I m seeing the interference indicator when try to use the compass The interference indicator appears on the screen when something is interfering with the compass on your BlackBerry device Try the following action e Move your device away from metal then rotate and tilt your device until the indicator disappears Browser With the BlackBerry Browser you can browse the Internet stream video switch between multiple tabs download files Share links to webpages and more Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device Keyboard shortcuts Browser Action Shortcut Go forward one page Press N Go back one page Press P Find text on a page Press S Open the address bar Press U 239 User Guide Applications and features BlackBerry Strictly Confidential Action Shortcut Open your bookmarks Press K Open your history Press H Open your tabs Press W Enter reader mode Press R Refresh a webpage Press L Zoom in Press Zoom out Press O Go to the top of a webpage Press T Go to the bottom of a webpage Press B Move down the screen Press Move up the screen Press EA and Go to a website 1 Type a web address or search term into the address bar at the bottom of the BlackBerry Browser 2 Press i Tip To maximize your screen space the address bar disappears after a few seconds To bring it back swipe d
264. r changes tap AH a Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time 121 User Guide Media BlackBerry Strictly Confidential Add a video to BlackBerry Story Maker From the Videos app on your BlackBerry device you can add a video to an existing story or a new Story in BlackBerry Story Maker 1 Inthe Videos app touch and hold the video that you want to use 2 Tap PA 3 Doone of the following e Tap an existing story e Tap Create New Story 4 _ f necessary edit the story Tip You can add multiple videos to a story at the same time by tapping ge gt Tap the videos that you want to use Tap FR Organizing your videos and albums In the Videos app on your BlackBerry device you can create albums to organize your videos Create a video album You can use albums to organize your videos based on events people dates or any other category that you can think of In the Videos app touch and hold a video Tap Dy Tap In the Location drop down list tap the location that you want to save the album to If necessary in the Enter album name field enter a name for the album Aa FF Wn Tap Move Move a video to a different album 1 Inthe Videos app touch and hold the video that you want to move 2 Tap D 3 Doone of the following e Tap the album that you want to move the video into 122 User Guide Media Black
265. r from your speed dial list on the Calls screen l Inthe Phone app tap 2 In your speed dial list touch and hold a contact or number 3 Tap Delete a contact from your keyboard speed dial list 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Shortcuts and Speed Dial 3 Touch and hold a speed dial contact 4 Tap Hide your speed dial list on the Calls screen l Inthe Phone app tap 2 Swipe down from the top of the screen 3 Tap gt Call waiting call forwarding and call blocking How do block calls When you block calls you can stop all incoming or outgoing calls and prevent all incoming or all outgoing calls when roaming Contact your service provider for more info on blocking specific phone numbers Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Call Blocking 3 Turnon any of the switches al User Guide Phone and voice BlackBerry Strictly Confidential The first time that you turn on call blocking you are prompted to create a password to lock your call blocking settings To change your call blocking password complete steps 1 and 2 and tap my Turn on or turn off call waiting Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Call Waiting 3 Tu
266. r wireless service plan supports MMS messages you can add an attachment to a text message l While composing an email or text message tap N 2 Find the file 3 Tap the file Tip When you send an email with a picture attachment you can reduce the size of the message by reducing the size of picture attachments On the Image Size screen tap a size Tap Send Add a BCC recipient to an email l While composing a message tap Ea gt p 2 Type a contact name or email address send an email or a meeting invitation when composing another message When you compose an email you can also send a meeting invitation to a recipient or send a separate email 1 While composing a message touch and hold a name in the To CC or BCC field 2 Doone ot the following e Tosend a separate email to a recipient when replying to a message tap x e Tosend a meeting invitation to the recipient tap B e oadd the recipient to your Contacts tap 3 Compose an email in plain text format You can reduce the size of email messages or email threads by switching from HTML format to plain text format l Inan email tap i 2 Tapa 76 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Change text formatting in an email Bold italicize and underline text create ordered and bulleted lists and change the font size and colors l While composing a message tap A 2 Use the formatting toolbar to apply formatting to your
267. r your BlackBerry device with another NFC compatible device Depending on your wireless service provider and the applications you have installed on your device there are many interesting things you can do using NFC such as sharing a picture with a friend or paying for a purchase using your device What is NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model NFC is a short range wireless technology that is designed to let you easily share content and information without having to use pairing information Some interesting ways you can use NFC file sharing include e Exchange contact cards with a new friend or business acquaintance e Pass a picture to your friend e Grab a coupon from a poster you see on the street e Send a webpage you re viewing to a friend e Add a friend to your BBM contacts e Copy smart tag information to an NFC tag Some NFC apps are designed to simulate a physical card such as a credit card a public transit pass or an access badge If the app is open on your device just tap the back of your device to the NFC reader and go A few examples of what you can do using NFC apps include e Pay for your morning coffee without taking out your wallet e Pay for your bus or subway ride e Gain access to your building when you get to work These example are just a few of the things you can do with NFC NFC can be used in m
268. re sent to your BlackBerry Priority Hub You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you 1 Tap Bj gt x gt Priority Hub 2 Tap 3 Do any of the following 73 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential e Toaddaname to your rule enter a name in the Filter Name field e Tochoose the account that the rule applies to select an account in the Account drop down list e To flag messages from a specific email address as priority enter an email address in the From field e To flag messages sent to a specific email address as priority enter an email address in the Sent to field e To flag messages with a specific subject as priority enter a subject in the Subject field e To flag messages that are sent directly to you or that you are CCed on as priority select the Sent Directly to Me or the Ce to Me checkbox e To flag messages with a specific importance as priority in the Importance drop down list select an option e Toseta Level 1 alert for your rule select the Enable Level 1 Alert checkbox 4 Tap Create Note Level 1 alerts override the existing notification settings When you set Level 1 alerts you are notified of Level 1 messages by a custom ring tone The BlackBerry Hub displays Level 1 messages in red To change your settings for Level 1 alert notifications tap Level 1 Alerts Notification Settings Turn off
269. read text message SMS Read text message Text message with attachment MMS Draft text message New system notification Message hasn t been sent yet Message is being sent Message has been sent Message could not be sent Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub Or you can view messages for a specific account type or message type You can search for a specific message or customize your view so that you see only the messages and notifications that are important to you Navigate your list of messages and notifications In the BlackBerry Hub touch and hold a date bar e o goto messages and notifications for the next day tap gt e o goto messages and notifications for the previous day tap lt e Togo to the top of your list of messages and notifications tap YA e Togo to the bottom of your list of messages and notifications tap W ra User Guide BlackBerry Hub and email BlackBerry Strictly Confidential View messages by account or message type If you want to see messages only from a particular account for example your personal email account or by a type for example your text messages you can filter them l Inthe BlackBerry Hub tap 2 Tap the type of messages that you want to see To see all of your messages again tap gt Hub View filed email 1 Inthe BlackBerry Hub tap the drop down list at the top of th
270. reate a smart tag that identifies a resource by using your own URI Uniform Resource Identifier For example if you create your own application for the BlackBerry device you can use this tag type to create a smart tag for your app Favorite a smart tag You can make smart tags easier to find if you mark them as favorites 1 Inthe Smart Tags app touch and hold the tag that you want to favorite 2 Tap View your favorite smart tags Inthe Smart Tags app tap gt gt 249 User Guide Applications and features BlackBerry Strictly Confidential share a smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model In the Smart Tags app touch and hold a tag e To display the smart tag as a QR Code for another device to scan tap Fiat e Toshare the smart tag through a message such as an email or text message or to share the smart tag with an application such as BlackBerry Remember tap yY Tap a message type or application e Tosend the smart tag to another NFC enabled BlackBerry device tap y gt NFC Align the backs of the devices e o copy the smart tag to a writeable NFC tag tap Y Tap your device against the NFC tag Tip NFC tags are often sold as stickers If you copy your smart tag to an NFC tag sticker you can stick your smart tags nearly anywhere Lock a smart tag The NFC feature might not be available
271. recycling The recycling and trade up program is only available in certain areas Add accounts to your new device After you transfer data from your previous device you can add your social networking accounts to your new BlackBerry 10 device On the home screen swipe down from the top of the screen Tap Settings Tap Accounts Tap Facebook Twitter LinkedIn or Evernote Enter your account information D Ol ge oe NP If necessary change any sync settings 41 User Guide Setup and basics BlackBerry Strictly Confidential 7 Tap Done If necessary tap Authorize Deleting the data on your BlackBerry device After you transfer data to your new BlackBerry 10 device consider deleting all of the data on your previous BlackBerry device A security wipe Is designed to permanently delete your data so it can t be recovered This includes email accounts downloaded apps media files documents browser bookmarks and settings When the security wipe is complete your device turns off automatically To turn on your device press the Power Lock key Wipe the data on devices running BlackBerry 7 or later On the home screen of your previous device click the Options app Click Security gt Security Wipe Select all of the items that you want to delete Type blackberry Tap Wipe Data Oo oy IY Wipe the data on devices running BlackBerry 10 OS 1 On your previous device swipe down from the top of the screen 2 Tap x Sett
272. reen Open the BlackBerry Assistant Do any of the following e Onthe home screen tap y e Press and hold the Mute key on the right side of your device Tip You can also open the BlackBerry Assistant by typing a request or search term on the home screen Open the BlackBerry Assistant when your device is connected to a car If your car kit Supports hands free calling and the Phone Book Access Profile PBAP you can open the BlackBerry Assistant hands free when your device is connected to a car using Bluetooth technology 1 When prompted by your car kit to say a request say Call BlackBerry Assistant 2 Saya request that is supported by the BlackBerry Assistant Things you can do with the BlackBerry Assistant You can use the BlackBerry Assistant to perform various tasks within the following apps and services Depending on your device language BlackBerry Assistant settings or wireless network you might not be able to perform some of these tasks App or Service Tasks Z Email 203 User Guide BlackBerry Strictly Confidential App or Service RE K W e bl OE Q SF G H NO IS Applications and features Tasks Send an email reply to an email and search your email messages BBM Send a BBM message reply toa BBM message and search your BBM messages Phone Make a call by using a contact name or phone number and check or return your missed calls Calendar Create a calendar event
273. res and content You can use a smart card and import certificates from your computer to increase the security of data on your device And If you need to permanently delete all data from your device you can wipe it setting security permissions for apps BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device For example you can control whether an app can access your email contacts pictures or the location of your device Keep in mind that some applications require specific permissions to work You can also help safeguard your device by downloading apps only from trusted sources such as the BlackBerry World Storefront When you open an app for the first time your device might display a list of the files and features that the app wants to access If something doesn t seem right to you you can reject the app s request to access an item For example you might download a game that requests access to your messages which might make sense if the game includes a feature to share your game score However if you aren t comfortable with the game having the ability to compose and view your email messages you can turn off access to messages or delete the app You can view or change permissions for most apps In your device settings For some apps when you install the app you are prompted to accept or decline all of the requested permissio
274. ress and hold the primary character Then select the alternate character from the options e The Arabic language has many diacritics that you can add to characters To add a diacritic press the diacritic key on the row of touch screen keys above the keyboard Then touch the diacritic you want to add Typing in Chinese The Chinese language input methods support the following features e You can type using a Latin based alphabet on a QWERTY keyboard layout by pressing and then a letter Typing in Danish Norwegian Finnish or Swedish The Danish Norwegian Finnish and Swedish languages are largely based on a Latin alphabet with a few variations These languages use the basic QWERTY keyboard layout with the addition of A and for Danish and Norwegian and O and A for Finnish and Swedish The keyboards also support the following features e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on e You can type alternate characters in two ways You can press and press a letter A second method is to press and hold the primary character Then you can select the alternate character from the options e Alternate characters are available for A O 0 P A K and L iol User Guide Settings BlackBerry Strictly Confidential Typing in Greek The Greek keyboard supports the following features e Word prediction and flicking word suggestions up onto the screen if you
275. rk Drives You can use the BlackBerry Work Drives app to connect your BlackBerry 10 device to your organization s shared network drive or Microsoft SharePoint site For more information on BlackBerry Work Drives see the BlackBerry Work Drives User Guide Connect to Salesforce The Connect to Salesforce app allows you to share posts with users and groups in your organization and collaborate with your colleagues You can access your Salesforce accounts opportunities contacts cases and more For more information about using Connect to Salesforce see the Connect to Salesforce User Guide Adobe Reader Adobe Reader lets you view annotate search complete and share PDF files on your BlackBerry device For more information on Adobe Reader see the Adobe Reader User Guide Connect to Microsoft OneDrive The Connect to Microsoft OneDrive app provides a cloud storage space to save and store files off your device With Connect to Microsoft OneDrive you can e Back up your files for safekeeping e Sync files across various devices so your latest information is available at your fingertips e Access files from virtually anywhere e Share your documents pictures and videos with others e Free up storage space on your device by saving files to the cloud For more information on Connect to Microsoft OneDrive see the Connect to Microsoft OneDrive User Guide 2 1 User Guide Productivity and work BlackBerry Strictly Confidential C
276. rn on or turn off your alarm set your alarm time and add multiple alarms On the World Clock screen you can view the time in other parts of the world You can also use the stopwatch and set a timer from the Clock app Keyboard shortcuts Clock Using the stopwatch e On the Stopwatch screen to start or stop the stopwatch press e On the Stopwatch screen to reset the stopwatch and clear lap results press A Using the timer e On the Timer screen to start or stop the timer press a 224 User Guide Applications and features BlackBerry Strictly Confidential e On the Stopwatch screen to reset the timer press A Setting the alarm clock Set an alarm l Tap gt 2 Atthe bottom of the screen turn on the Alarm switch 3 Touch and hold the dial outside of the clock face 4 Slide the dial around the clock face to your desired time Tip The dial allows you to set the alarm for five minute increments To set the alarm for a specific minute tap the alarm time at the bottom of the screen Tap the Alarm Time drop down list and scroll up or down to adjust the time that the alarm is set for set additional alarms You can set multiple alarms to go off on the same day or you can set additional alarms to go off on different days at different times You can keep track of all the alarms you set by naming them and you can set a different alarm tone recurrence and snooze duration for each alarm Type an alarm name Set an
277. rnonor turn off Call Waiting Set up call forwarding Depending on your wireless service provider this feature might not be available In the Phone app swipe down from the top of the screen Tap gt Call Forwarding 1 2 3 Turnon any of the switches 4 To change the number that your calls are forwarded to tap the drop down list under a switch and type a number Phone options Turn on Priority Calling If you have multiple phone lines you can make calls with the phone line you want using the Priority Calling feature With Priority Calling you can assign a phone line or app to use when you make calls 1 Inthe Phone app swipe down from the top of the screen 2 Tap x gt Priority Calling 3 Turnonthe Use Priority Calling switch To choose your phone line when you make a call on the Calls screen tap the Select Line drop down list To use a specific phone line tap a phone line To automatically use your mobile line when you re connected to a mobile network tap Use the Priority Line Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call You can change the default messages or compose a new Reply Now message 52 User Guide Phone and voice BlackBerry Strictly Confidential 1 In the Phone app swipe down from the top of the screen 2 Tap x gt Reply Now 3 Tap the message you want to change 4 Type a new Rep
278. rojector Note To display your screen on a device that isn t a Wi Fi CERTIFIED Miracast device you can use a wireless display adaptor or use an HDMI cable to connect your BlackBerry device to the other device On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi If the Wi Fi switch is off turn on the switch Tap Miracast gt Share Screen On ae Oe on Tap the device that you want to display your screen on To stop displaying your screen on the WI Fi screen tap Miracast gt Disconnect Add a VPN profile You need a Wi Fi or VPN connection before you can add a new VPN profile A VPN profile contains the information that you need to log in to your organization s network over a VPN or Wi Fi connection You might have one or more VPN profiles on your BlackBerry device depending on the options that your administrator sets for you If you use a work account that is supported by an Enterprise Mobility Management solution from BlackBerry some VPN profiles might be automatically added and you don t have to manually add a VPN profile If you don t see an option to add a VPN profile then your administrator has turned off this type of connection 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt VPN gt 155 User Guide Settings BlackBerry Strictly Confidential 3 Complete the fields If you don t have
279. rry Infrastructure 3 The number of solid waves indicates the strength of the Wi Fi signal If the signal is weak your device might use more power to try to maintain the connection Your device is connected to a VPN xX Your device is in airplane mode and all of your wireless network connections are off You can turn on Wi Fi or Bluetooth technology but not your connection to the mobile network 145 User Guide Settings BlackBerry Strictly Confidential B There is an error with your SIM card For information on what the error is on the home screen swipe down from the top of the screen Tap x Settings gt Networks and Connections gt Mobile Network You can only make emergency calls The following icons appear in the upper left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode Internet tethering Bluetooth technology or NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Mobile Hotspot mode is on If the icon is solid Mobile Hotspot is connected Gp Internet tethering is on If the icon Is solid your device is connected to another device Bluetooth technology is on If the icon is solid Bluetooth technology is connected N NFC is on Choosing a connection Your BlackBerry device is capable of a wide range of connections to increa
280. rry device automatically merges contacts when it s clear that those contacts are the same person for example they share the same first and last names mobile phone number BlackBerry ID and so on You can choose whether or not you want your device to merge your contacts automatically 1 Inthe Contacts app swipe down from the top of the screen 2 Tap x 3 Turnoff the Automatically Merge Contacts switch Tip If you also want to unmerge your existing contacts turn on the Unmerge Existing Contacts switch Add a contact from the Calls screen l Inthe Phone app tap 2 Touch and hold a phone number Tap amp e Toadd the phone number to an existing contact entry tap a contact from the list e To add the contact as anew contact tap 2 4 Tap Save 218 User Guide Applications and features BlackBerry Strictly Confidential Import contact card information to your contact list If someone shares a contact card with you also known as a vCard or vcf file you can add that contact information to the contact list on your BlackBerry device 1 Tap the contact card 2 Doone ot the following e fthe contact card contains one contact only tap pA e fthe contact card contains multiple contacts tap Import Contact views When you tap a contact in the Contacts app your BlackBerry device shows you lots of details about the person Some info like a contact s birthday the company the person works for and the person s
281. running the following software e Windows 7 or later e MacOSX 10 7 or later e iOS 6 0 or later e Android 4 4 or later 190 User Guide Settings BlackBerry Strictly Confidential To download the latest version of BlackBerry Blend to your computer or tablet visit www blackberry com BlackBerryBlend Use BlackBerry Link to manage your device and allow connections between your device and your computer You can e Allow remote file access so that your device can access files stored in the libraries on your computer e View and delete files that are stored on your computer from your device e Sync contacts and calendar appointments between your device and your computer e Sync music pictures videos and documents between your device and your computer over a USB connection or a Wi Fi connection e Back up and restore your device data e Transfer supported settings and data to a new device e Manage multiple devices on your computer that use the same or a different BlackBerry ID e Update or reinstall your device software BlackBerry Link supports BlackBerry devices running BlackBerry 10 OS and BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2 1 To download the latest version of BlackBerry Link to your computer visit www blackberry com BlackBerryLink Related information About BlackBerry Blend 262 Disconnect your device from BlackBerry Blend 263 Set up your computer with BlackBerry Link The first time you open Bla
282. ry Hub isn t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device On the home screen highlight and press the trackpad Where are my apps Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device In the BlackBerry World storefront you can check If your old apps are available on the My World screen or find new apps Where are my tasks memos and voice notes e f you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device your tasks memos and voice notes should be in the new BlackBerry Remember app e f you previously used tasks in BBM Groups you still have access to those tasks in BBM 1 7 User Guide Setup and basics BlackBerry Strictly Confidential Where do find my files You can find your files in the File Manager app If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology your device data apps and network access are divided into a work space and a personal space The separate spaces help you to avoid accidentally copying work data Into a personal app or displaying confidential work data during a BBM Video chat To switch spaces drag your finger down on the middle of the home screen and tap Personal or Work Where can find my dev
283. ry switching to another Wi Fi network e f your email account is a work account your device might prevent connections to certain wireless access points For more information contact your administrator Still not connected OK try the following e Check that the settings for the Wi Fi network are correct To find out which settings to use for a home network refer to the information that came with your router for a work Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect e fyou use the Press WPS button on Router setting in Wi Fi Protected Setup check that the Wi Fi router uses Wi Fi Protected Setup and that it is set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one Wi Fi router within range is set to send its profile For more information see the information that came with your router e f you use PEAP EAP TLS EAP FAST or EAP TTLS to connect to a Wi Fi network check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server The root certificate must be installed on your device before you can connect to the network For more information talk to your administrator 156 User Guide Settings BlackBerry Strictly Confidential e f you use
284. s Storage Mode feature your device appears on your computer as a removable storage device You can usually use a USB connection to drag files between your device and your computer depending on the features of your computer You can use a micro USB on the go to USB 2 0 adapter to connect your device to a keyboard mouse gamepad external storage drive or other USB device You can use the File Manager app to view files on your external storage drive Wi Fi Direct connection When you connect your BlackBerry device to other devices using a Wi Fi Direct connection you can perform actions such as sharing a document without needing an Internet connection Because a Wi Fi Direct connection creates a network you can connect to multiple devices at the same time Wi Fi CERTIFIED Miracast connection Miracast allows you to wirelessly show what s on the screen of your BlackBerry device on another device such as a TV or computer monitor To display your screen on a device that isn t a Wi Fi CERTIFIED Miracast device you ll need to connect using a wireless display adapter or use an HDMI cable to connect your BlackBerry device to the other device Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Although you can transfer files over a Bluetooth connection because of its ability to stream content Bluetooth connections are more commonly used for actions su
285. s a Windows operating system in a Run command type the IP address using the following format XXX XXX XXX XXX e f your computer uses a Mac operating system click Go gt Connect to Server Type the IP address using the following format smb XXX XXX XXX XXX 10 Goto the files or folders that you want to copy 11 When prompted enter the username and storage access password 12 Drag and drop the files or folders Using a media card Want more space to store your ring tones videos pictures and songs For additional space to save documents and media files you can insert a microSD card into your BlackBerry device Using a media card can help to increase the performance and power efficiency of your device You might be able to move large amounts of data by simply moving the media card into another device that supports the microSD card Supported media cards Your BlackBerry device supports media card sizes up to 64 GB Only microSD cards are supported To use a media card larger than 32 GB you may need to format the media card to FAT32 format You can use your device to format your media card Format your media card You can format your media card to help resolve an issue with the media card When you format your media card all of your media card data Is deleted 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Storage and Access 3 Tap Format Media Card Wipe data from your media card
286. s so that you don t forget to complete a task Collecting and organizing tasks notes and more with the Remember app 263 User Guide Productivity and work BlackBerry Strictly Confidential If you re planning a trip to Paris you can create a folder called My Trip to Paris in the Remember app As you re browsing the Internet on your device you can send trip related websites to the folder When you remember something you need to do before the trip you can add a to do item to the folder and add a due date to the item so that you don t forget about it Everything you need to remember about the trip is in one place The Remember app is designed to sync with the accounts that you add to your BlackBerry device If you added a work email account to your device your tasks notes and flagged messages from your work account are kept In sync with the Remember app If you added an Evernote account to your device you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote Adding a folder task list or an entry to the Remember app Create folders task lists or entries in the Remember app to help you stay organized The more entries you add the easier it is to track items on your to do list Create a folder or task list in the Remember app 1 Tap Notes to create a new folder or Tasks to create a new task list 2 Tap B gt co 3 Type a name for the folder or task list A To sync your folder or t
287. scroll through multiple months in your calendar in the month view swipe up or down on the screen Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event For example if you re meeting with people to review a document your device might show that document 1 Inthe Calendar app tap an event 2 Tap Emails 208 User Guide Applications and features BlackBerry Strictly Confidential Create an event in the Calendar app l Inthe Calendar app tap 2 Enter the information for the event 3 Tap Save Tip In any schedule view for example in the day schedule view or in the week schedule view you can create an event by just tapping a spot on the schedule Tap the new event block that appears to change the event Invite people to an event If your account supports adding participants to events then you can add participants either when you create the event or after If you added a Microsoft Exchange work account you can connect to the remote server to add people who aren t in your contact list When you create or change an event tap the Participants field e fthe person that you want to add is in your contact list start typing a name Tap the name in the list e fthe person that you want to add is in your organization and you added your work account to your device type the name Tap Look up Tip Some accounts might let you vi
288. se what you can do with your device and how it interacts with other devices Take a look at the list of connections to learn about the different types of connections some tips for when to use each connection and maybe learn a few things you didn t know you could do Network connections Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Internet browsing In some locations such as in a hospital or on an airplane you need to turn off your mobile network connection but usually you can just leave your mobile network connection on Wi Fi A Wi Fi network connection is another way to get data services on your device but unlike using the mobile network using Wi Fi doesn t add charges to your data plan Your device is designed to try to use saved Wi Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps You can leave Wi Fi on so that as soon as you re in range of a saved Wi Fi network your device connects to it automatically but remember that if you leave Wi Fi on all the time your battery can drain faster 146 User Guide Settings BlackBerry Strictly Confidential Connections between devices USB You can use a USB cable to create a two way connection between your BlackBerry device and your computer Your device appears on your computer as a mapped drive If you turn on the USB Mas
289. set my device password if forget it Your BlackBerry device password can t be recovered or changed if you don t enter your current password correctly For security reasons the only way that you can reset your password without knowing your current password Is to delete all of your device data You can do this by entering an incorrect device password multiple times BlackBerry recommends that you regularly create and save a backup file on your computer Display text when your device is locked You can display text on the screen of your BlackBerry device when the device is locked For example you can display a favorite quote emergency contact information or your own contact information so that if you lose your device anyone who finds it can contact you 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Lock Screen 3 Inthe Lock Screen Message fields type the text To delete the text that appears on the screen when your device is locked delete the text in the Lock Screen Message fields Protect your SIM card with a PIN You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device For example if you lose your SIM card and someone tries to use it in another device the SIM card can t be used unless the PIN is entered correctly You can request the PIN for your SIM card from your service provider On the home screen swipe down from the top of the
290. set notifications that are displayed on the device to help you monitor the amount of data you use Related information Monitor your wireless data usage 171 Manage your mobile data settings 150 Set a monthly data limit notification 150 settings menus A new gesture lets you open the Quick Settings menu when you are in an app Use two fingers to swipe down from the top of the screen to open the Quick Settings menu You can now rearrange the options in the Settings menu and move options that you access frequently to the top of the Setting menu to make them more accessible to you Related information Customize your device settings 131 Show the menus 27 13 User Guide Setup and basics BlackBerry Strictly Confidential Advanced interactions 4 Advanced interactions are designed to help you do things faster Advanced Interactions let you control the behavior of your BlackBerry device when you move it in a certain manner For example you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface Related information Advanced interactions 32 security as To improve the security of information on your BlackBerry device you can control what appears in notifications on the screen when your device is locked For example you can change your settings so that only the name of the sender of a message appears the subject line and other message details ar
291. sidcaaciodsdapieidernipnacraniaionrdsdaiiniaiiwhaabtaddinnasiendnedsadhindainaibadiduandenbainanednedd 243 Passwords And CS accents ea een sean Aa aa N i a a 273 EPET OS a E es ree seen EE EE EE A E E E E 278 SP E E a e EE E E EE E E E E E E E E T 279 Password SO exact debe tna as acd con dcsadar sina cataeieniisaseiecasceaiantadacbednaasscceeiaaadecansand 12 d eenenlacnonteadieabscteetescteutentants 283 Fe E EAEE aden enamees et pencie pata ateviad ART 288 User Guide Setup and basics BlackBerry Strictly Confidential setup and basics New tn this release Introducing BlackBerry 10 OS version 10 3 1 BlackBerry 10 OS version 10 3 1 introduces powerful new features designed to boost your productivity such as BlackBerry Blend BlackBerry Assistant and Battery Saving Mode It also introduces updates to existing features such as Instant Actions in the BlackBerry Hub Meeting Mode in the Calendar app and automatic suggestions in the Camera app BlackBerry Blend Gl The power of BlackBerry now on your computer and tablet With BlackBerry Blend you can access and use your work and personal email and instant messages files and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device To download and learn more about BlackBerry Blend visit www blackberry com BlackBerryBlend Related information About pairing and connecting your device to a computer or tablet 190 About BlackBerry Blend 262 Disco
292. specific webpage from your browsing history touch and hold the thumbnail for the webpage Tap J Browsing safely To help you browse safely you can check the certificates for a website change the security settings and change permissions for specific websites in the BlackBerry Browser About website certificates Certificates help verify that a website is legitimate Websites that require more security such as banking sites use certificates to help prove authenticity If a website has a certificate certificate icons appear beside the web address bar Website certificate icons Icon Description E The website s identity has been verified by an extended validation certificate from a trusted certificate authority f The website s identity has been verified by a domain validated certificate from a trusted certificate authority o Some parts of the website are secure and other parts of the website are not Use caution if you enter sensitive information on the website Q The website might be unsafe because the certificate is unknown Entering sensitive information on the website is not recommended Change Browser security settings In the Browser tap a gt gt Privacy and Security Security settings Remove History Items 245 User Guide Applications and features BlackBerry Strictly Confidential Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history
293. sports arena or restaurant Your device automatically tries to connect to a saved WI Fi network using the order that the profiles are listed on the Saved Networks screen To connect more quickly you can prioritize a Wi Fi network by moving it higher in the list so that your device tries to connect to it before other saved Wi Fi networks Touch and hold the network profile that you want to move and drag it up or down the list 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Wi Fi 3 Tap 5 de TaD g 5 6 Tap fy 1952 User Guide Settings BlackBerry Strictly Confidential Delete a saved WI FI network Your BlackBerry device can store up to 64 saved networks If you have a lot of saved networks on your device and you don t use them all you can delete some to tidy up your Saved Networks screen Deleting saved networks that use a hidden SSID can also help preserve battery life Tap and hold the network that you want to delete 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Wi Fi 3 Check that the Wi Fi switch is on 4 Tap i D 6 Se Tap Disable or re enable a saved Wi Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi Fi network but you don t want to delete the saved network you can disable the network instead 1 Onthe ho
294. ss information about the power level of the battery in your device Current Time Service CTS This service allows your device to share time related information with other Bluetooth enabled devices Device Identification Profile DI Device This profile allows Bluetooth enabled devices to access information about Identification Service DIS your BlackBerry device model to support plug and play features such as automatically downloading the required drivers 161 User Guide BlackBerry Strictly Confidential Profile Hands Free Profile HFP Human Interface Device HID Immediate Alert Service IAS Link Loss Service LLS Location and Navigation Service LNS Low Energy Human Interface Device HOGP Message Access Profile MAP Next DST Change Service NDCS Object Push Profile OPP Personal Area Networking User Network Access Point PAN U NAP Phone Book Access Profile PBAP Serial Port Profile SPP 162 Settings Description This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits to make hands free phone calls This profile supports features in the Phone app including voice dial redial and conference calls This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse This service allows Bluetooth enabled devices to send an immediate alert such as a public safety message to your device
295. ssword or delete all of the data from your device If you add a work email account to your device your administrator might disable BlackBerry Protect or the ability to remotely change your password or locate your device Set up BlackBerry Protect on your device To use BlackBerry Protect your BlackBerry device must be connected to a wireless network 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry Protect 3 Turnon the BlackBerry Protect switch A To be able to view the current location of your device on a map tap Location Services Turn on the Location Services Switch Tip To use BlackBerry Protect features go to http protect blackberry com and sign in with your BlackBerry ID Find more information about BlackBerry Protect For more information on BlackBerry Protect see the BlackBerry Protect User Guide 27 8 User Guide Security and backup BlackBerry Strictly Confidential Troubleshooting BlackBerry Protect can t turn on BlackBerry Protect If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry this feature might be turned off by your administrator To learn about how your device can be protected against loss or theft contact your administrator security settings You can set and change the security settings for applications on your BlackBerry device and set up parental controls to restrict or limit access to featu
296. st leave your mobile network connection turned on In most cases your device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider s coverage area If you re not sure if your device is set up for roaming or what roaming fees will apply it s a good idea to check with your wireless service provider before you travel Connect to the mobile network To turn on your mobile network connection airplane mode must be turned off 1 Onthe home screen swipe down from the top of the screen 148 User Guide Settings BlackBerry Strictly Confidential 2 Tap Settings gt Networks and Connections gt Mobile Network 3 Turn on the Mobile Network switch To turn off your mobile network connection turn off the Mobile Network switch Change the APN settings for your default Internet connection Your BlackBerry device uses Access Point Name APN settings to open a data connection with your service provider s wireless network Apps on your device that require Internet access can use this connection You might need to change your APN settings if you change your wireless service plan or if the default settings don t apply to your service provider Depending on your service provider you might not be able to change the APN settings On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Network If the Mobile Network or
297. st or shortest route or want to avoid certain things on your route such as highways toll roads car sharing lanes or ferries you can change your default settings 1 Inthe Maps app swipe down from the top of the screen 2 Tap EoI gt Route Options Switch between voice guided prompts and tones BlackBerry Maps can prompt you about upcoming turns using voice directions or tones 1 Inthe Maps app swipe down from the top of the screen 2 Tap psl gt Navigation Audio 3 Tapan option Turn on Night Mode 1 Inthe Maps app swipe down from the top of the screen 2 Tap x gt Night Mode 3 Doone of the following e Tap Automatic e Tap On e TapOff 236 User Guide Applications and features BlackBerry Strictly Confidential Change the map language to local In BlackBerry Maps you can set the map text to display in the language specific to the map or area that you re currently viewing 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Map Settings 3 Tap Local About location services You can turn on location services so that location based applications and services like BlackBerry Maps can find your location Location based applications can use GPS technology and other information to provide you with information such as driving directions Turn on or turn off location services Some apps require GPS location information to work as expected 1 Onthe home screen swipe down from the to
298. station Inthe Music app tap gt f Tap 1 2 3 Slide your finger to the radio station that you want to tune to 4 Tap Tune to Tip When you select the station that you want to tune to to hide the station numbers tap Tune to Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device After you have tuned to a station do any of the following e Tomute the station tap jj To start listening to the station again click p gt e Togo tothe next or previous station tap Ppl or Idd e Tosearch for a station tap a gt 4 Oor P e To change where the sound is coming from tap Ea gt Select a type of speaker e o change the volume press the Volume up or the Volume down key Note If you close the Music app while listening to the radio the radio stops playing Add a radio station to your Favorites To mark a radio station as a favorite do one of the following e When a station is playing beside the station numbers tap e On the FM Radio screen under Local Stations touch and hold a station Tap Tip To listen to a station that you marked as a favorite in the Music app tap gt Your favorite stations appear at the top of the screen under Favorites The 4 icon also appears in the upper right corner of the stations that you marked as favorites Remove a radio station from your Favorites To remove a radio st
299. strator or email service provider e Your username and work network password e Server address When you add an IBM Notes Traveler email account the messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device l Onthe Add Account screen tap lt gt IBM Notes Traveler 2 Enter the username email address password and server address for the account e Toturn off push email turn off the Push switch To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e o use your organization s VPN turn on the Use VPN switch e To change how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next 68 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Add an IMAP or POP email account Make sure you know the following information from your administrator or email service provider e Messaging server type POP or IMAP e Incoming and outgoing messaging server address e Incoming and outgoing messaging server port numbers e ncoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator l On the Add Account screen tap 3 gt IMAP or POP 2 Enter the account information e Toset how frequently
300. t 1 On the home screen of your old device click Options 2 Depending on your device do one of the following e Click Third Party Applications gt BlackBerry ID e Click Device gt BlackBerry ID e Click BlackBerry ID How do reset my lost or forgotten BlackBerry ID password You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username For security reasons your BlackBerry ID password can t be reset for you Do one of the following e Toreset your password on a computer visit www blackberry com blackberryid Click Reset your password Complete the instructions on the screen e o reset your password on your BlackBerry device when you are prompted to sign In with your BlackBerry ID click Forgot Password Answer your security question and complete the instructions on the screen Once you have completed the steps above you will receive a password reset email If you complete the steps to reset your password on a computer the password reset email can only be viewed on a computer and isn t delivered to your device If you follow the steps to reset your password on your device the password reset email will be delivered to your device Complete the instructions in the email to reset your BlackBerry ID password 45 User Guide BlackBerry Strictly Confidential Phone and voice Phone Phone and voice While on a call you can switch between
301. t new PIN messages time zone changes software updates third party apps and more Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub Tapping on these notifications opens the SIM Toolkit app 65 User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Keyboard shortcuts BlackBerry Hub In the list of messages Action Compose a message Search the BlackBerry Hub Go to the next unread message in the list Move to the top of your list of messages and notifications Move to the bottom of your list of messages and notifications In a message Action Reply to a message Reply all to a message Forward a message Flag a message File a message Shortcut Press C Press S Press U Press T Press B Shortcut Press R Press L Press F Press W Press Setting up and managing accounts You can add email accounts social networking accounts such as Facebook Twitter and LinkedIn or even an Evernote account to your device Set up email or other types of accounts on your device 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Accounts 3 Ifyou already added an account to your device tap to add another account 66 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential Add an email account On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the
302. te If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device To join a calendar event that includes WebEx details do one of the following e na calendar reminder tap Start WebEx e ina calendar event on the event screen tap Start WebEx or tap a gt gJ Send an I will be late message If you will be late for a meeting or event you can quickly send a message to let other participants know Open the event Tap ES gt Will Be Late 1 2 3 Inthe dialog box move the slider to indicate how late you will be 4 Tap Email All Participants or Email Organizer Tip You can also tap I Will Be Late in the meeting reminder 215 User Guide Applications and features BlackBerry Strictly Confidential Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants Touch and hold a file Tap gt Meeting Participants Tap a meeting On the Compose screen type a message Tap Send 1S a NE Customizing Calendar app settings You can customize your calendar settings to help you manage your schedule as productively as possible Change your default calendar When you add an event to your calendar or send a meeting in
303. te a picture album You can use albums to organize your pictures based on events people dates or any other category that you can think of In the Pictures app touch and hold a picture Tap D Tap In the Location drop down list tap the location that you want to save the album to If necessary in the Enter album name field enter a name for the album O ON a Ww or Tap Move set how pictures are organized in albums l Inthe Pictures app swipe down from the top of the screen Tap x 2 Inthe Sort items in Albums drop down list tap Oldest To Newest or Newest To Oldest Move a picture to a different album 1 Inthe Pictures app touch and hold the picture that you want to move 2 Tap D 3 Doone of the following e Tap the album that you want to move the picture into e Tocreate an album tap ae Select the location that you want to save the album to Enter a name for the album TIS User Guide Media BlackBerry Strictly Confidential 4 Tap Move Rename a picture 1 Inthe Pictures app touch and hold a picture 2 Tap 3 In the Name field enter a new name for the picture Rename or delete an album l Onthe home screen of your BlackBerry device tap a 2 Touch and hold a folder Do one of the following e Torename the folder tap m i e o delete the folder tap Add a picture to the Favorites screen Add pictures to the Favorites screen so that you can quickly access them Pic
304. te a profile picture you can use a picture taken using the camera In your personal space or a picture that you downloaded from an email message sent to a personal email account You can t use a picture taken using the camera In your work space or a picture that you downloaded from an email message sent to your work account Personal apps can t access pictures and documents in your work space Note In your work space if you tap the camera icon at the bottom of the screen gy the Camera app from your personal Space opens in your work space To open your work space camera tap the Camera app icon K onthe home screen What happens to my device data if leave my organization If your administrator turns on BlackBerry Balance technology your administrator can delete your work data from the work Space on your BlackBerry device and leave your personal data and applications intact in the personal space If you store personal data within work apps for example you add a personal contact to the Contacts app in your work space that personal data is deleted from your device when your administrator deletes your work space Your administrator can delete all of your device data including your personal content This feature helps to secure your device if your device was lost or stolen Troubleshooting Work space and BlackBerry Balance My device is quarantined If your BlackBerry device is quarantined you receive a notification that you can t access yo
305. th enabled you can use Bluetooth technology instead Mobile Hotspot You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device The number of devices that you can connect depends on your wireless service provider Connecting your devices using Mobile Hotspot mode is like connecting to a Wi Fi router you can use the Wi Fi connections on your devices but you don t need access to a Wi Fi network VPN connections You can connect your BlackBerry device to a virtual private network VPN over your mobile network or using a Wi Fi connection While your device is connected to the VPN you can send data to and receive data from the private network across the public network Turn on airplane mode In some places such as on an airplane or in a hospital you need to turn off all the connections on your BlackBerry device Airplane mode lets you quickly turn off your connections and when you re done using airplane mode turning off airplane mode restores the connections that were previously turned on 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings 3 Turnon the Airplane Mode switch Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Internet browsing In some locations such as in a hospital or on an airplane you might need to turn off your mobile network connection but usually you can ju
306. the username and storage access password Paste the certificate into the media downloads or media downloads folder On your device tap lt gt Security and Privacy gt Certificates gt Import 10 Follow the instructions on the screen 281 User Guide Security and backup BlackBerry Strictly Confidential About smart cards You can use asmart card and the password for your BlackBerry device or work space to unlock your device You can use Smart card certificates to send S MIME protected messages Smart cards store certificates and private keys You can import certificates from a smart card to your device by using an external smart card reader or a microSD smart card Private key operations such as signing and decryption use the smart card Public key operations such as verification and encryption use the public certificates on your device Use two factor authentication Two factor authentication lets you use a smart card and the password for your BlackBerry device or work space to unlock your device The Smart Password Entry feature is designed to make it easier for you to enter your passwords on your device Your device can remember the format of the password you type in a password field and if your password is numeric the device will automatically set the number lock so that you don t have to press the Alt key to enter your password Also if the password for your device or work space and the password for your smart card are the sam
307. the BlackBerry Priority Hub l Inthe BlackBerry Hub tap H gt 2 gt Priority Hub 2 Turnoff the Priority Hub switch View attachments sent to you You can quickly find and view the files sent to you and avoid searching through your messages In the BlackBerry Hub do one of the following e o see allofthe files that you received as attachments tap N e o view attatchments in a message tap a message Tap the attachment e Tosee attachments for a specific account tap Tap an account Tap N Download attachments in a message You can download one file or multiple files that you receive as attachments in an email e n a message with one attachment or to download one attachment at a time tap an attachment To download all the attachments in a message tap g Tap an attachment to view share or save a downloaded file Sort attachments You can sort attachments by date sender name type for example by pictures and documents or account 74 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential l Inthe list view in the BlackBerry Hub tap f 2 Tap Eg gt jz 3 Inthe Sort drop down list tap a sort option Share or save your attachments l Inthe list view in the BlackBerry Hub tap f 2 Touch and hold an attachment 3 Tap 4 When the download is complete touch and hold the attachment e Toshare the attachment tap e Tosave the attachment tap fy Tip To share or sav
308. the speakerphone headset and handset mute a call or start a conference call by making another call You can also open the dial pad make notes while on a call and move a call to BBM Video Phone Icons Incoming calls Icon f During a call 46 Icon Description Send a message with the Reply Now feature Silence the ring tone Description Turn on the speakerphone Mute a call Take notes during a call Start a conference call Show the dial pad Merge calls to start a conference call Split a conference call into multiple calls Move a call to BBM Video User Guide Phone and voice BlackBerry Strictly Confidential Making and receiving calls Make a call l Inthe Phone app tap 2 Dial a number 3 Tap Call Tip To make a call on the home screen type a contact name or phone number Tap Call lt name gt or Call lt number gt Call a recent number or speed dial contact l Inthe Phone app tap 2 lTapaname number or speed dial contact Tip To send a text message to a recent number beside the number tap v gt amp To call a contact from your keyboard speed dial list on the home screen press and hold the key that you associated with the contact Call someone from your contact list l Inthe Phone app tap 2 2 Tapacontact If you have multiple phone numbers for a contact tap the number that you want to call For example tap Home or Mobile Answer or decline a Call
309. the top of the screen 2 Tap Settings gt Battery Saving Mode 3 Turn off the Battery Saving Mode switch 141 User Guide Settings BlackBerry Strictly Confidential How can extend battery life Battery life varies depending on how you use your BlackBerry device To help battery power last longer here are some considerations Dim the screen Prolong battery life by changing your device settings to dim the screen Do any of the following e To adjust the screen brightness choose a dark colored wallpaper or change the screen lock timeout on the home screen swipe down from the top of the screen Tap Settings gt Display e To automatically lock your device and dim the screen when it s in a BlackBerry case or holster on the home screen Swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device When Holstered d Decrease volume Do any of the following e To decrease the device volume use the volume keys on the right side of your device e To adjust other volume settings such as application volume or notifications on the home screen swipe down from the top of the screen Tap Settings gt Main Volume or Notifications P Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren t continuously running in the background Some features consume more battery power than others Close or turn
310. ther files called Camera to a different folder can t take a panoramic picture that isn t blurry Try any of the following e f your panoramic pictures are turning out blurry try slowing down when you pan your BlackBerry device from one side to the other Stop moving your device when the boxes on the screen are aligned e Panoramic mode works best when used to take pictures of scenery with a lot of visual details in the background Panoramic mode doesn t work well on monochromic scenes or backgrounds like white walls Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device You can also edit Share and display your pictures Automatically generated stories compile your pictures and videos based on location the date taken and items that you added to the Favorites screen Pictures Icons Icon Description M View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device View your picture albums View the pictures that you added to the Favorites screen Watch stories that your device automatically generates on the Date screen E EO View your pictures displayed in a slideshow 107 User Guide Media BlackBerry Strictly Confidential Icon Description o Start the Camera app and take pictures or record videos Q View your pictures on a map organized by the location where the pictures were taken ial View th
311. time service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with BlackBerry s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with BlackBerry s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by BlackBerry and BlackBerry assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of 289 User Guide Legal notice BlackBerry Strictly Confidential Separate licenses and other agreements applicable thereto with third parties except to the extent express
312. tings to change your display typing voice input or BlackBerry Keyboard language You can also switch to another typing language while you type Change your display language The language you selected during the initial setup of your BlackBerry device is your display language The home screen BlackBerry Hub and supported applications display content in this language 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input 3 Inthe Language drop down list tap the language that you want to use Change your device s regional settings 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input 3 Inthe Region drop down list tap the region that you want to use to set your device s date format default currency and number format Change your input language Your input language is the language in which you type documents email messages and SMS or MMS text messages You can select up to three languages that you want to be able to type in The default language Is the display language you chose Tip If you need to switch input languages often make sure that your device Is set up to detect your languages automatically To enable language detection turn on the Language detection switch on the Input Languages screen On the home screen swipe down from the top of the screen Tap Settings gt Language and Input Tap Input Languages
313. tion profile is set on your BlackBerry device you can change the ringtone to one of the default ringtones included on your device or use a ringtone that you download Tip Ringtones that were available only on devices running BlackBerry 7 1 or earlier are now available on your BlackBerry 10 device 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Inthe Ringtone drop down list tap a ringtone Change the volume of your notifications 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Toadjust the volume of your notifications move the slider back and forth How do turn off all sounds and ringtones except for calls 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Inthe Active Profile drop down list tap Phone Calls Only Tip You can customize the notification settings for the Bedside profile On the home screen swipe down from the top of the screen Tap Settings gt Notifications Tap Bedside 57 User Guide Phone and voice BlackBerry Strictly Confidential Customize notifications for a contact Notifications that you customize for contacts override the notification settings for profiles and apps For example if sound is turned on for phone notifications for a contact but the sound is turned off for the phone the phone still rings when the contact calls you
314. to change 109 User Guide Media BlackBerry Strictly Confidential 2 Tap f gt th 3 Tapan editing option 4 When you re done editing your picture do one of the following e To save your changes tap Save e To discard your changes tap Eg gt my Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time About automatic stories Your BlackBerry device combines the pictures and videos that you take into automatically generated stories Pictures and videos are selected by the date taken and location as well as whether they are favorite pictures and videos Automatic stories are a fun and easy way to highlight your pictures and videos and show them off to friends and family Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way For example when you turn on geotagging your device can generate stories based on where pictures and videos were taken l In the Pictures app swipe down from the top of the screen Tap 2 Doany of the following e To add geotags to your pictures tap Turn On Geotagging Turn on the Geotag Pictures switch e To add your home address tap Under My Places tap Set Home Address Tap an address e Toset your home radius
315. ts Your BlackBerry device comes preloaded with some shortcuts already assigned to certain keyboard keys You can use these shortcuts from the BlackBerry Hub or from the home screen Tip You can change the shortcut assigned to a key or create customized keyboard shortcuts Keyboard key Assigned action A Open the Contacts app B Open the BlackBerry Browser Corg Compose a new message 171 User Guide BlackBerry Strictly Confidential Keyboard key Dord5 H K L M N O P Q R x U Worl Delete a keyboard shortcut Settings Assigned action Create a new BlackBerry Remember note Open the BlackBerry Help app Lock your BlackBerry device Open the BlackBerry Calendar app Open the BlackBerry Hub Open BlackBerry Messenger Open the device settings Open the Phone app Switch between Normal and Silent notification modes Open the Clock app Create a new task Open the Calculator app Call voicemail You can delete keyboard shortcuts from keys on your BlackBerry device depending on your needs and personal preferences Tip If you want to replace an existing shortcut for a specific key you can change the shortcut for that key instead of deleting the shortcut On the home screen swipe down from the top of the screen j 2 Tap x Settings gt Shortcuts and Speed Dial 3 Tap and hold an existing keyboard shortcut 4 Tap Delete Create or change a keyboard shortcut You can add new shortcuts to BlackBerry
316. tures These apps and features are available only in your work e BlackBerry Enterprise IM Space and they display work data e BlackBerry Work Drives e BlackBerry World Work These apps and features are available only in your personal e Amazon Appstore space and they display personal data e BBM You might have access to work contacts in the Phone e BlackBerry Protect BBM and text messaging apps depending onthe rulesset e BlackBerry Story Maker by your administrator e BlackBerry World e Box e Calculator e Clock e Compass e Dropbox e Evernote e Facebook e Foursquare e Games e Linkedin e Media card e Music e Phone e SIM card 299 User Guide Productivity and work BlackBerry Strictly Confidential Description Apps and features e Smart Tags e Text messaging SMS and MMS e Twitter e Videos e Voice dialing e Weather e YouTube These apps and features are available in your work space e BlackBerry Assistant and personal space Your work data and personal dataare e BlackBerry Blend displayed together e BlackBerry Hub e BlackBerry Remember e Calendar e Contacts These apps and features are available in your work space e Adobe Reader and personal space Depending on which space you open e BlackBerry Browser an app in you can access either your work data or personal BlackBerry Maps data You can open two instances of these apps at the same i Camera time e Documents To Go Depending on the r
317. tures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates 1 Inthe Pictures app touch and hold a picture 2 Tap x Tip You can add multiple pictures to the Favorites screen at the same time by tapping H gt Tap the pictures that you want to add Tap K To delete a picture from the Favorites screen in the Pictures app tap gt 4 Touch and hold a picture Tap K Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats e BMP e JPG e GIF e PNG e TIF 114 User Guide Media BlackBerry Strictly Confidential e WBMP For information about media file extensions and codecs for your device visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Music You can use the Music app on your BlackBerry device to play and organize your music and create playlists Music Icons The FM Radio might not be available depending on your BlackBerry device model Icon Description o View all of your music organized alphabetically and by artists albums and genres p View all of your music organized alphabetically View all of your playlists including playlists generated by your BlackBerry device These automatic playlists include the music you last played recently added music and music organized by year and decade View all of the songs that you have adde
318. u connect your device to your computer using a USB cable your device appears as a mapped drive If you turn on the USB Mass Storage Mode feature your device appears on your computer as a removable storage device You can usually use a USB connection to drag files between your device and your computer depending on the features of your computer Access the files on your media card from an external device To use the USB Mass Storage Mode feature you must have a media card in your BlackBerry device USB Mass Storage Mode is designed to let you use your device as a USB drive Using a USB cable you can connect your device to a computer car stereo or other external device and access the files on your media card When you turn on USB Mass Storage Mode and connect your device to a computer using a USB cable your device appears on your computer as a removable storage device Note When USB Mass Storage Mode is on and your device is connected to an external device using a USB cable apps on your device can t access the files on your media card 1 Onthe home screen swipe down from the top of the screen 166 User Guide Settings BlackBerry Strictly Confidential 2 Tap x Settings gt Networks and Connections gt USB 3 Turn on the USB Mass Storage Mode switch Prevent access to data on your device while charging The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB cable to ch
319. u must change the resolution on the home screen swipe down from the top of the screen Tap 3 Settings gt Display In the HDMI Display Mode drop down list tap the display mode that you want to use 170 User Guide Settings BlackBerry Strictly Confidential Monitor your wireless data usage You can check how much data you have used over your mobile network or your Wi Fi network You can also monitor which apps and services are using the most data and you can close some apps to help reduce your data usage or improve the device performance On the home screen swipe down from the top of the screen Tap Settings gt App Manager gt Device Monitor Tap Tap Mobile Data or Wi Fi Tap an app or service aF Wn BH BlackBerry Keyboard and typing Communicate with the world by typing messages email and documents with the BlackBerry Keyboard You can type efficiently by creating custom text shortcuts and turning on prediction correction and spell check After you set up your keyboard preferences learn how to cut copy and paste text and delete words If you turn on prediction you can select word suggestions that appear while you type You can also set up or change your display typing keyboard and voice input languages Use a keyboard shortcut key Some keys on the BlackBerry Keyboard have a shortcut for an action Press and hold the assigned key The assigned action is automatically performed Preloaded keyboard shortcu
320. uide Settings BlackBerry Strictly Confidential Put your device in standby mode When you put your BlackBerry device in standby mode the device screen backlight turns off and the screen locks Wireless connections and clock alarms aren t affected Press the Power Lock key on the top of your device To wake up your device swipe up from the bottom of the device screen Restart or reset your device If your BlackBerry device is running slower than usual or not responding turning off and turning back on your device might help to solve the problem Do one of the following e o restart your device press and hold the Power Lock key on the top of your device Tap e Toreset your device press and hold the Power Lock key for ten seconds Charge your device Before you start using your BlackBerry device you should charge it because the battery that came with your device isn t fully charged Charge your device using the charger provided by BlackBerry in the box that your device came in You can also charge your device using a USB cable connected to a computer but charging might take longer CAUTION Other chargers might not provide adequate power and might damage your device Hold the cable with the BlackBerry logo FES facing up and connect the cable into the USB port on your device Plug the charger into a power outlet 137 User Guide Settings BlackBerry Strictly Confidential Keeping your battery charged Your Bl
321. ules set by your administrator some e File Manager apps might not appear in your work space s aes e Video camera Can use personal apps on my work s network If your administrator turns on BlackBerry Balance technology depending on the rules set by your administrator you or your administrator can allow work apps to access your organization s Wi Fi or VPN network On the home screen swipe down from the top of the screen Tap Settings gt BlackBerry Balance If the Allow Personal Apps to Use Work Networks switch is on you can use personal apps on your organization s network If personal apps aren t allowed to use your organization s networks and if a personal network isn t available personal apps that need access to the Internet might not work 260 User Guide Productivity and work BlackBerry Strictly Confidential Where is my picture that just took If your BlackBerry device uses BlackBerry Balance technology you have a Camera app In your personal space and another in your work space Pictures and videos taken using the camera In your personal space are stored in your personal space All of the files saved to your media card are also stored in your personal space Pictures and videos taken using the Camera app in your work space are stored in your work space Attachments including picture and video files saved from work email messages are accessible only in the work space For example in BBM which Is a personal app to crea
322. ur bookmarks It s a good idea to keep your bookmarks organized so that you can more easily find the webpages that you re looking for Change your bookmarks You can change the name or web address of a bookmark In the Browser tap gt x Touch and hold a bookmark 1 2 3 Tap BA 4 Type a new name or web address Add rename or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly For example you might use tags to organize your favorite news related webpages or blogs In the BlackBerry Browser tap gt gt e oadd a tag touch and hold a bookmark Tap Inthe Add tags field type a tag name e Torename a tag tap Tags Touch and hold a tag Tap Type a new name for the tag e Toremove a tag from a bookmark touch and hold a bookmark Tap lap a tag we e Todelete all instances of a tag tap Tags Touch and hold a tag Tap Delete a bookmark l In the Browser tap gt gt 2 Touch and hold a bookmark 3 Tap View your browsing history 1 In the Browser on a webpage tap im 2 Tap fo To close your browsing history tap lt l Tip To view a webpage in your history on a webpage touch and hold lt until your history appears 244 User Guide Applications and features BlackBerry Strictly Confidential Delete your browsing history 1 Inthe Browser tap oF 2 Tap fo e To delete all of your browsing history tap J e Todelete a
323. ur work space until you resolve the problem When your device is quarantined you can t access files or email messages on your organization s network from your device but you can access files in your work space that are saved on your device If your device Is quarantined your administrator might delete some or all the data on your device Note A device can be quarantined only if the work account on the device Is associated with an Enterprise Mobility Management EMM solution from BlackBerry To remove your device from quarantine try the following 261 User Guide Productivity and work BlackBerry Strictly Confidential e fservices aren t correctly activated on the SIM card In your device try using a different SIM card or changing your wireless service plan e f your device is running a version the BlackBerry 10 OS that your organization doesn t support contact your administrator to update to a Supported version e fthe EMM solution from BlackBerry detects that the security of your device is compromised contact your administrator for information about how to reinstall the BlackBerry 10 OS If you still can t unlock your work space contact your administrator BlackBerry Blend You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet When you use BlackBerry Blend you can access your messages files events and contacts on your computer or tablet the Same way you d use t
324. vitation your device adds the event to your default calendar On the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap a ca To change the default calendar that you add events to and send meeting Invitations from in the Calendar drop down list tap a calendar Fw N BH Enable Meeting Mode When you turn on Meeting Mode your notifications are automatically silenced during the times you mark as busy in the Calendar app for example during meetings When busy times end your notifications automatically return to your normal settings Note Meeting Mode only silences notifications during meetings that are accepted Notifications are not silenced during meetings that are marked as free or tentatively accepted In the Calendar app swipe down from the top of the screen Tap gt Meeting Mode l 2 3 Turnonthe Meeting Mode switch 4 Select the types of notifications that you want silenced during busy times 214 User Guide Applications and features BlackBerry Strictly Confidential Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device you can set a different email address for each calendar When you create an event in a specific calendar invitations are sent using the email address that you assigned to that calendar The email address that you use must already be added to your device Some accounts don t allow you to change the email
325. when you reach your monthly data limit or when you reach a certain percentage of your monthly data limit On the home screen swipe down from the top of the screen Tap Settings gt App Manager gt Device Monitor Tap a gt Data Usage Settings In the Mobile Data Limit field type your monthly data limit in megabytes Fe Oor Oe 150 User Guide Settings BlackBerry Strictly Confidential 5 Move the Early Data Limit Notification slider to receive an early notification when you are approaching your monthly data limit 6 To change when your monthly data usage cycle starts each month in the Monthly Reset Date drop down list tap a date Troubleshooting Mobile network can t connect to the mobile network Try the following solutions e Check that airplane mode is off If airolane mode is on the option to turn on the mobile network is unavailable To turn off airplane mode on the home screen swipe down from the top of the screen Tap Settings Turn off the Airplane Mode switch e Check that the connection to the wireless network Is on To check your connection on the home screen swipe down from the top of the screen Tap x Settings gt Networks and Connections gt Mobile Network Check that the Mobile Network switch is on e Check that your BlackBerry device is connected to your service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select
326. wipe down from the top of the screen Tap amp Under SIM Card tap Import Contacts from SIM Card O ON OOF Wn P Note If you have BlackBerry Balance installed on your device contact information saved In your work space may not be copied to your SIM card 40 User Guide Setup and basics BlackBerry Strictly Confidential Add an email account to your new device To transfer calendar and contact information that is associated with an email account add that email account to your new BlackBerry 10 device On the home screen of your new device swipe down from the top of the screen Tap Settings Tap Accounts Tap Email Calendar and Contacts Enter the email address for the account that you want to add Tap Next Enter the email account password 0O N D e ww p Tap Next After you add the email account any calendar and contact information associated with that account is accessible on your new BlackBerry 10 device After you switch devices After you finish switching to your new BlackBerry 10 device if you used a media card in your old device move it to your new device Also consider doing the following e Security wipe your previous device to delete all of your data e Download apps from the BlackBerry World storefront e Explore the Help app on your new device and discover tips and tricks For information about returning your previous BlackBerry device for recycling and safe disposal visit www blackberry com
327. with your BlackBerry 10 device To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 18 User Guide BlackBerry Strictly Confidential Notification icons The notification icons show you that you have new or unopened items for your accounts In the BlackBerry Hub When you have a new Item the w indicator appears on the notification icon You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device Icon A lt lt 8 8 D0 ras pep amp 6 Description Email message Text message BBM message Facebook message Twitter message LinkedIn message Phone call Voice mail message Notification messages from apps and services such as BlackBerry World Menu Icons Tip If you aren t sure what a menu icon means touch and hold the icon to see what it does Slide your finger off the icon to avoid selecting it Here s a description of the most common menu icons Icon N Description Open a menu of actions Open a list of ways to navigate or filter information Compose a message View attachments Setup and basics 19 User Guide BlackBerry Strictly Confidential Icon L 4 Setup and basics Description Share an item such as a picture with someone Reply to an email Reply to all recipients of an email Forward an email Record a voice note Add a new
328. wo different types of voicemail available on your BlackBerry device Standard voicemail and a visual voicemail service With standard voicemail you can set up your voicemail access number and password so you can quickly call in to your voicemail service from the Calls screen in the Phone app If you subscribe to a visual voicemail service you can view a list of your voicemail messages play your voicemail messages and change various voicemail settings from your BlackBerry device without having to call in to your voicemail service Depending on the features your service provider supports your voicemail messages can be automatically downloaded to your device and you can pause fast forward or rewind the voicemail message as you listen to It You can also forward a voicemail message send a reply to the person who left you a voicemail message or delete a voicemail message from within the Phone app or the BlackBerry Hub Your service provider might automatically delete messages after a certain period of time If you don t want a message to get automatically deleted you can save it to your device Depending on your country or region a visual voicemail service might not be available You need to subscribe to a visual voicemail service to access the features Contact your service provider to subscribe Set up your voicemail Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the
329. x Settings gt Notifications 3 Tapa profile 58 User Guide Phone and voice BlackBerry Strictly Confidential Tap Customize App Notifications Tap an app Change the Sound Ringtone Override Profile Volume Vibrate LED LED Color or Hub Notification settings SO OF To make the updated settings the default notification settings for the app in all of the notification profiles tap ARR Note If Sound Vibrate or LED are turned off in a profile these settings aren t affected by the default notification Settings that you set To reset the notification settings for the app to the current profile settings tap 2 l Turn off all alerts 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Inthe Active Profile drop down list tap All Alerts Off Change the notification settings for Level 1 alerts You can create custom notifications for important messages Level 1 notifications override the notification settings set for all profiles Note To change the notification settings for Level 1 alerts in the BlackBerry Priority Hub settings you need to first add a rule In the BlackBerry Hub tap a gt Tap Priority Hub gt Be Enter the rule details and select the Enable Level 1 Alert check box 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Atthe bottom of the screen tap Level 1 Settings 4 Do any of the following
330. y add that info to your meeting invitations In the Calendar app swipe down from the top of the screen Tap gt Mobile Conferencing gt ji 2 3 Enter the conference call bridge information such as phone numbers and access codes 4 Tap Save Add WebEx details to an event If you download the Cisco WebEx Meetings app and have a valid account that allows the scheduling of WebEx meetings you can add WebEx details to the calendar events that you organize that have at least one participant Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device When you create a calendar event tap the Calendar drop down list Turn on the Add WebEx switch Tap Save On the WebEx Meeting screen enter your WebEx password ot ae I Tap Schedule WebEx details are sent to the event organizer and participants in an email Add WebEx details to an existing event If you re the organizer of a scheduled calendar event and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device you can add WebEx details to the existing event Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your devic
331. y default labels appear under icons in the action bar at the bottom of the screen The labels identify and explain the Signature actions available to you If you turn off this setting icon labels don t appear unless you touch and hold the Icon in the action bar To turn off the labels Tip You can slide your finger between Icons to see the labels To avoid selecting an option slide your finger outside of the action bar 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Display 3 Turnoffthe Always Show Icon Labels switch Accessibility Your BlackBerry 10 device uses several well established accessibility aids for people with disabilities These aids include magnify mode hearing aid mode TTY support closed captions text size adjustment and the BlackBerry Screen Reader For more information see the Accessibility User Guide Media cards and storage A media card lets you store more pictures videos music and documents on your BlackBerry device The files that you store on your device can be transferred between your device and your computer In just a few steps Moving or copying media files and documents You can drag and drop documents pictures videos music and other files by using your BlackBerry device as a drive on your computer 185 User Guide Settings BlackBerry Strictly Confidential You can also use BlackBerry Link to keep your media files and documents in sync between your dev
332. you want Press and press the number key Press the number key Press and E To turn off NUM lock press or SF Touch and hold the text Move your finger up or down on the screen Touch and hold the text Move your finger left or right on the screen to select each character Tap the highlighted text Tap Tap the highlighted text Tap Touch and hold where you want to paste the text Change Keyboard input or typing settings You can personalize your typing experience by changing the BlackBerry Keyboard input or typing settings on your BlackBerry device 1 On the home screen swipe down from the top of the screen 174 User Guide Settings BlackBerry Strictly Confidential 2 Tap Settings gt Language and Input Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected A different tone Is used for the ES A and 123 keys to differentiate these keys from alphabetical keys In addition you can change your settings so that your device automatically capitalizes new sentences or so that pressing twice inserts a period On the home screen swipe down from the top of the screen 2 Doone ofthe following e Tap Settings gt Language and Input gt Prediction and Correction e Tap Settings gt Language and Input
333. you want to change Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct The words that you add to your personal dictionary can be edited at any time 1 Onthe home screen swipe down from the top of the screen 2 Tap t Settings gt Language and Input gt Spell Check gt Edit Personal Dictionary e To add anew word to your personal dictionary tap e To edit a word that s already in your personal dictionary tap the word e To delete a word from your personal dictionary tap i Tap T next to the word that you want to delete Creating custom text shortcuts The word substitution feature lets you create your own text shortcuts When you set up shortcuts your BlackBerry device replaces the shortcut with a full word or phrase Tip Word substitution is sometimes known as autotext Turn on word predictions 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Language and Input gt Prediction and Correction 3 Set the Show Predictions switch to On Add a new text shortcut 1 Onthe home screen swipe down from the top of the screen 177 User Guide Settings BlackBerry Strictly Confidential 2 Tap Settings gt Language and Input gt Prediction and Correction gt Word Substitution 3 Tap ES Clear the learned words list The
334. your BlackBerry device checks for new messages if push email isn t supported in the Sync Interval drop down list tap an option e Tochange the amount of time that messages can be retrieved on your device in the Sync Timeframe drop down list tap an option 3 Tap Done Add a CalDAV or CardDAV account Make sure you know the following information e Your username and password e The email address associated with the account e The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts respectively l In the Add Account screen tap 3 gt CalDAV or CardDAV 2 Enter the account information 3 Tap Done Change account settings You might want to change the settings for an account if you changed the password for the account If you want to change the display name for the account or if you want to use different synchronization settings On the home screen swipe down from the top of the screen Tap Settings gt Accounts 1 2 3 Tapan account 4 Make your changes 69 User Guide BlackBerry Hub and email BlackBerry Strictly Confidential 5 Tap Save Remove an account from your device To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account you can remove the account from your BlackBerry device On the home screen swipe down from the top of the screen 1 2 Tap Settings gt Accounts
335. ype Set the security type that the Wi Fi network uses Depending on the network you re trying to connect to you might also see Security Sub Type and Inner Link Security Password If the Wi Fi network is password protected enter the password CA Certificate Set the root certificate that your device should use to verify that it s connecting to the correct Wi Fi network Depending on the type of network you re trying to connect to you might also see Client Certificate VPN Profiles To use a VPN Profile when connecting to the network select the profile that you want to use Band Type This field is set to Dual Band by default If the Wi Fi network is dual band your device tries to connect in the 5 0 GHz band unless the signal strength at the 2 4 GHz band is significantly stronger If you want to connect to a dual band network using one band only choose the band you prefer Auto Obtain IP In most cases this switch should remain on but if you need to manually specify an IP address for your device you can turn off this switch and the option to enter an IP address appears Using Auto IP Select this check box if you want your device to assign itself an IP address automatically when it can t obtain one from the Wi Fi network Enable IPV6 Set whether the network uses the IPV6 protocol Use Proxy Turn on this switch if you want to connect to a proxy server When you select this setting additional settings appear To find out what settings
336. zer in videos 123 Music A marquee banner Is displayed at the top of the Music app The marquee banner gives you details about the song that is currently playing and lets you play pause and change the song Also new in the Music app is a Favorites view which lets you quickly see your favorite songs You can also adjust the quality of the sound played by the Music app by changing the equalizer options Related information Add a song to the Favorites screen 11 Turn on the equalizer in the Music app 118 12 User Guide Setup and basics BlackBerry Strictly Confidential Keyboard shortcuts Aa From the home screen the BlackBerry Hub or the Phone app you can perform a task simply by pressing and holding a specific key on the BlackBerry Keyboard For example keyboard shortcuts can let you quickly open frequently used apps call a speed dial entry or compose a message from one of your email accounts Your BlackBerry device has predefined keyboard shortcuts You can also create your own keyboard shortcuts and change the shortcut action that is assigned to a key Related information Use a keyboard shortcut key 171 Create or change a keyboard shortcut 172 Device Monitor ad To help you track your data usage the Device Monitor screen lets you see the total amount of data used by your BlackBerry device including data usage while roaming and the total amount of data used by the apps on your device You can also specify limits and

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