ERFR User Guide.book
Contents
1. Plus the Access tool has support available for recovery of deleted table data Access 97 2000 and the ability to continue to repair and restore beyond internal file errors ExcelRepair fixes and restores Excel files created using Excel 5 0 95 97 2000 XP and 2003 Features include ability to recover and restore formulas text cell formatting attributes 1 e font border off sheet references multi sheet structures sheet names and pasted graphics and images such as tif jpg and gif Plus the Excel tool has the ability to continue to repair and restore beyond internal file errors Page 16 Chapter 3 EasyRecovery Categories PowerPointRepair fixes and restores PowerPoint files created using PowerPoint 97 2000 XP and 2003 Features include ability to recover and restore WordArt and formatting of text within shapes properties of pictures within shapes slide show transition settings tables action buttons and all basic types of shapes Plus the PowerPoint component has the ability to continue to repair and restore beyond internal file errors recover drawings pictures and animation of objects in a slide recover notes pages for a slide and recover slide master handout master notes master and regular slides WordRepair fixes and restores doc files created using Word 6 0 Word 95 Word 97 Word 2000 Word XP and Word 2003 Features include ability to recover tables bulleted lists password protected files and imbedded2. Poland 32 20 19 008 Austria 49 0 7031 644 244 Japan 81 0 42 932 6365 Table of Contents Chapter 1 Welcome to EasyRecovery 1 Welcome to EasyRecovery Software oo ooo ooo 1 System Requirements 2 Installing EasyRecovery 2 Starting EasyRecovery 3 Updating Your Software EasyUpdate o 4 Removing EasyRecovery 0 0 o o 5 Chapter 2 Categories 8 Tool Components 7 Chapter 3 EasyRecovery Categories 9 Disk Diagnostics tarde Kod eke wc ed As A es 10 Data RECOVElY iii ee oe ee ed ew ee 12 6 6 eee eee ae ee A e r 15 EMAllRepalE Desa tamaan ee OA A RA ee aa 17 19 CHsSiIS Center iso a a od a a cee 20 Chapter 4 Crisis Center Y 21 What is Crisis Center 21 What if there is Serious Physical Damage 22 Help My Disk is Dead 5 eo 22 Running Crisis Center o oo ooo ooo e 23 Crisis INTOFMAtION aa a a a a 24 Remote Data Recovery o o ooooo momo ooo o 24 In Lab Data Recovery naasa saaa a 25 Exclusive OfferS saoi memeri e eaa a aap e aa E a a DN 26 Chapter 5 Troubleshooting o ooooooooomoo 27 Chapter 6 Setting Properties 29 General Settings
3. aa a a E E E a wa eee a 29 NAEK A A A A a A 31 Page v Table of Contents Page vi Chapter 1 Welcome to EasyRecovery WELCOME TO EASYRECOVERY SOFTWARE Ontrack EasyRecovery software is a comprehensive collection of essential tool components designed to help you quickly and easily diagnose your system recover inaccessible data and repair corrupt files The software can help manage your data in the following ways DIAGNOSE YOUR SYSTEM Test for potential hardware problems Analyze file system structures Create Data Advisor diagnostic software self booting diskette RECOVER DATA Accidentally deleted files Formatted or fdisked partitions Virus outbreaks Application damage or corruption Make Emergency Boot Media of Data Recovery tools REPAIR FILES Virus Damage Page 1 EasyRecovery User s Guide Unreadable sectors due to hard disk or removable media failure Inadvertent application operating system or computer shutdown Random data corruption to critical areas Other events that cause damage to data within a file SYSTEM REQUIREMENTS EasyRecovery has the following minimum system requirements Microsoft Windows 98 SE Me 2000 or XP Though EasyRecovery requires the above operating systems for gat installation purposes EasyRecovery is capable of recovering files from DOS and other Windows based operating systems such as 3 x 95 98 a
4. can perform a quick scan or a thorough complete scan for deleted files You also have the option to enter a Page 13 EasyRecovery User s Guide File Filter string either with or without using wildcards to quickly recover files of a specific name Another common data recovery situation is accidental reformatting of a partition The FormatRecovery tool will allow you to recover files from an accidentally formatted or reinstalled partition This type of recovery will ignore the existing file system structures and try to search for structures associated with the previous file system The RawRecovery tool allows you to scan severely corrupted partitions for files using a file signature search algorithm This tool will help you recover files from a partition with damaged directory structures Over 290 popular file signatures are available for scanning for your file data in this tool The number of file signatures available for scanning will depend NOT TE on which EasyRecovery edition you have installed For the most difficult recoveries the AdvancedRecovery and StandardRecovery tools provide you with advanced recovery options including recovering from mistakenly deleted partitions virus attacks and other major file system corruptions Both tools give you a detailed graphical representation of the devices connected to your system including partitions associated with each device Which tool you have installed is dependent on the editio
5. server EasyUpdate will determine which EasyRecovery tools you have installed The list will include updates and product patches Checked items will be downloaded to your computer Select the items you want to update and click Next Follow the on screen instructions At the last screen click Done Depending on what you updated you may be prompted to restart Windows The changes will appear in EasyRecovery the next time you run it Chapter 1 Welcome to EasyRecovery REMOVING EASYRECOVERY To remove EasyRecovery 1 Click Control Panel and then double click the Add or Remove Programs icon 2 Click EasyRecovery and then click Remove 3 Click Yes when the confirmation dialog box appears 4 Follow the on screen instructions Page 5 EasyRecovery User s Guide Page 6 Chapter 2 Categories amp Tool Components EasyRecovery is designed to contain many add on tool capabilities Each new tool will be installed and grouped into related categories The categories are listed along the left column of the main EasyRecovery window The Software Updates and Crisis Center categories are standard and always included with EasyRecovery Any custom categories that are purchased will appear above the Software Updates and Crisis Center categories Y EasyRecovery se EasyUpdate Properties Quick Launch EasyRecovery Professional This is an example the category and tools you have installed may be different fr
6. tronic mechanical optical chemical manual or otherwise without the express written consent of Kroll Ontrack Inc Printed in the USA Manual Conventions This manual uses a number of conventions that make it easier to read and understand This font denotes button and field names This font denotes menus and menu paths You will see this 123 graphic any time there are numbered steps or instructions Page ii Notes contain additional information that may not directly relate to the current text but is important to know Warnings contain important information that you must be aware W G of to avoid possible system problems The term click as in Click Next to continue means that you move the mouse pointer over the specified area on your screen and click with the primary mouse button The term right click as in Right click on the tray icon means that you move the mouse pointer over the specified location and click the secondary mouse button the right button if you re right handed Getting Help THIS MANUAL This manual will get you started installing and using EasyRecovery It provides an introduction and explanation of the tools in EasyRecovery and describes how to use each one ONLINE HELP The EasyRecovery online help system is available by several access methods m Select the Help Topics item from the Help menu All tool pages have help click the Help button Page iii Eas
7. Ontrack EasyRecovery User s Guide EasyRecovery User s Guide Notice to Users Ontrack EasyRecovery software has been developed licensed and copyrighted by Kroll Ontrack Inc Use of the software is governed by the terms and conditions of the end user license agreement contained within the software This manual should not be construed as any representation or warranty with respect to the soft ware named herein Occasionally changes or variations exist in the software that is not reflected in the manual Generally if such changes or variations are known to exist and affect the product significantly a release note or README file will accompany the User s Guide and or the distribution CD ROM or will be available with EasyUpdate downloads In that event please read the release notes or README file before using this product Trademarks Ontrack EasyRecovery EasyRecovery FileRepair EasyRecovery EmailRepair EasyUpdate and other names of Kroll Ontrack brand and product names referred to herein are trademarks or registered trademarks of Kroll Ontrack Inc in the United States and or other countries All other brand and product names are trademarks of their respective holders Copyrights Copyright 2000 2005 Kroll Ontrack Inc All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into a language or computer language in any form by any means elec
8. W WordRepair 17 2 ZipRepair 17 Page 32
9. a loss situation The Crisis Center contains the following information on recovering from data loss disasters Crisis Information Information and Technical Support for data loss situations Remote Data Recovery Data Recovery via modem or the Internet In Lab Data Recovery Recover data from physically damaged disks m Exclusive Offers Special pricing on data recovery solutions Page 21 EasyRecovery User s Guide WHAT IF THERE IS SERIOUS PHYSICAL DAMAGE If you ever find your computer hard drive making unusual noises submerged in water buried under rubble sitting amongst the wreckage of 8 fire or otherwise physically compromised the first course of action should be to contact a professional data recovery service Never assume that lost data is unrecoverable because in most cases it can be retrieved Ontrack engineers have vast experience recovering lost or corrupted data from damaged storage media HELP My DISK Is DEAD Now what do I do I can t afford to have my computer down or worse yet lose all the information on my PC You may be surprised to learn that just because a hard drive is not working or your system won t boot you still have a good chance of at least recovering your data This chapter along with all of the supporting information and web site links provided through the Crisis Center is a tutorial on data recovery and how to go about it Your data may still be recoverable and we ll st
10. ep you through the various data recovery methods from the easiest all the way to Ontrack s premier data recovery services FIRST EVALUATE THE LEVEL OF DAMAGE There are varying levels of data recovery situations from accidentally deleting an important file to losing critical disk information such as a File Allocation Table Windows 98 Me or NTFS Master File Table Windows NT 2000 XP all the way to severe physical damage If you seem to have lost data or even your operating system but the disk itself seems to be spinning correctly no strange noises when the computer is running the chances of recovering data at a minimum of cost are very good Page 22 Chapter 4 Crisis Center On the other hand if you disk has obvious physical damage then you must send the disk into a data recovery service that has cleanroom facilities to clean the disk and can recover as much data as possible NEXT GET ALL THE INFORMATION YOU CAN Ontrack has been recovering data from all kinds of damage situations for years Their trained technical support staff can help you evaluate the damage and determine the most effective way for you to recover the data If your system is still bootable to Windows click on the CrisisInformation button in the Crisis Center window This is an information center that provides among other things a telephone number for free technical support FAQs for those who have specific questions and links to helpful Web sites If yo
11. estores Outlook files that were created using Outlook 97 98 2000 XP and 2003 You can use this tool to recover and restore corrupt Personal Folder Files PST corrupt Offline Folder Files OST deleted messages and password protected files You can also use this tool to recover Messages Folders Calendar Contacts Tasks and Notes OutlookExpressRepair repairs and restores Outlook Express files that were created using Outlook Express version 5 0 and later You can use this tool to recover and restore corrupt Outlook Express DBX files containing message data In other words you can use this tool on any folder containing e mail messages in Outlook Express Page 18 SOFTWARE UPDATES Ontrack periodically improves EasyRecovery adding features enhancements and making changes based on customer requests The Software Updates section of EasyRecovery provides information on obtaining these new offerings Y EasyRecovery ce EasyUpdate Properties Quick Launch ProductNews EasyUpdate amp Check for availability of g Download latest software new product components updates EASYUPDATE Programming updates also known as patches are also available to you through the Internet and are free for a limited time EasyUpdate downloads and installs program patches in minutes For more information see Updating Your Software EasyUpdate on page 4 PRODUCT NEWS Selecting this option will link you to the Ontrack
12. ick the Start button and then point to Programs Point to EasyRecovery and then click EasyRecovery Double click the EasyRecovery icon on the desktop When EasyRecovery starts up you see the main Home window From the main EasyRecovery window you can click any of the program buttons on the left side to access the tools You can also access the Ontrack Web site Page 3 EasyRecovery Users Guide UPDATING YOUR SOFTWARE EASYUPDATE Ontrack periodically provide updates to EasyRecovery software products Programming updates also known as patches are available to you through the Internet and are free for a limited time EasyUpdate downloads and installs program patches in minutes If there are multiple components for updating EasyUpdate provides you with a list of options you can update everything or select a subset of options We recommend running EasyUpdate as soon as you purchase and install EasyRecovery just in case there is a program patch that was not included with your version To run EasyUpdate 3 Page 4 1 Make sure you are connected to the Internet If you access the Internet using a modem you should already be dialed in or your browser should be set up to automatically dial in Start EasyRecovery Click the EasyUpdate button from the main EasyRecovery window or click Software Updates and then click EasyUpdate In the EasyUpdate window click Next This connects you to the Ontrack update
13. images such as tif jpg gif and bmp files Plus the Word component has the ability to continue to repair and restore beyond internal file errors ZipRepair fixes and restores files created by WinZip and ZipMagic Plus if the tool cannot repair the whole file it salvages as many files in the archive as it can EMAILREPAIR EasyRecovery EmailRepair is a do it yourself software solution that enables you to repair corrupt e mail files quickly and easily requires less technical sophistication than many software applications and saves you time and resources All EmailRepair tools follow the same basic characteristics of the FileRepair tools See the FileRepair section for more details N KT Most EmailRepair tools have additional system requirements See tool specific Help files for more details Page 17 EasyRecovery User s Guide EmailRepair has two components OutlookRepair repairs Microsoft Outlook files OutlookExpressRepair repairs Microsoft Outlook Express files Repairs corrupted Microsoft Outlook files Repairs corrupted Microsoft Outlook Express files OutlookRepair e OutlookExpressRepair Ontrack is continually developing e mail recovery tools for other e mail formats For a listing of the latest e mail file N formats supported and detailed tool information check www ontrack com filerepair Below is a brief description of the current FileRepair tools available OutlookRepair repairs and r
14. ing Technology SMART tests will prevent data loss by predicting possible drive failures using special algorithms built into the firmware of your hard drive The SMART Status Check will perform a quick status check of your hard disk which takes a few seconds The Short SMART Test will issue a short around 90 seconds self test command where as the Extended SMART Test will issue a comprehensive several minutes self test command to your hard disk N e Any drives reporting a SMART failure could likely to fail at any time and should be backed up immediately The Quick Diagnostic Tests and Full Diagnostic Tests are read only tests designed to check the physical stability of your hard drive The Quick Diagnostic Test will determine with 90 percent certainty in 90 seconds whether your hard disk has a physical problem The Full Diagnostic test will check read the entire hard drive looking for physical problems on the drive such as unreadable sectors In some cases your drive may not have any physical problems but on disk structure problems The Partition Tests tool is designed to analyze on disk file system structures for FAT and NTFS partitions The tool will do an extensive scan of file systems structures generating a detailed report of the condition of your file data This categories also includes diagnostic software to be used in the case where your system will not boot Data Advisor is a self booting diagnostic tool for assessing the co
15. ing a data recovery software or service solution See Crisis Center for more information There is evidence of bad sectors on my drive The drive may be going bad EasyRecovery Professional contains a Disk Diagnostic utility that will scan the surface of the drive for bad sectors Some bad sectors do not preclude a successful recovery but can affect the quality of the recovery If the drive is making noise or is reporting an increasing number of bad sectors our in house data recovery service is recommended My boot drive is corrupt The drive has experienced corruption Install EasyRecovery on a functioning computer In the DataRecovery category will be a selection to make Emergency Media This will create a bootable data recovery tools media that can be run on the computer with the corrupt boot drive Page 28 Chapter 6 Setting Properties Chapter 6 Setting Properties GENERAL SETTINGS When you first install EasyRecovery there are a number of setup options and properties that are initially given default values Once you become familiar with EasyRecovery or if you are already an advanced computer user you may want to review and change the default properties To open the Properties dialog box click the Properties button at the top of the EasyRecovery window This opens the Properties window in which you can change any setup options and other properties for EasyRecovery When y
16. ith EasyRecovery EasyRecovery mn EasyRecovery Professional Disk Diagnostics Data Recovery FileRepair EmailRepair Software Updates Crisis Center This is an example the category and tools you have installed NOTE may be different from the example Page 9 EasyRecovery User s Guide Disk DIAGNOSTICS The Disk Diagnostics category provides you with valuable system diagnostic tools Tools included in this category are designed to quickly determine whether your system is experiencing hardware or on disk structure problems All tools in this category generate a detailed report on the condition of your system DriveTests SMARTTests Test for potential Monitor and report potential hardware problems disk drive problems SizeManager Cy JumperViewer Detailed information on disk drive space usage Find jumper placements for IDE ATA disk drives PartitionTests DataAdvisor Analyze existing file system Create self booting structures diagnostic tool diskette This is an example the category and tools you have installed may be different from the example The DriveTests tool allows you to test the physical health of your disk drive The tool will perform the following hardware tests Page 10 SMART Status Check Short SMART Test Extended SMART Test Quick Diagnostic Test Full Diagnostic Test Chapter 3 EasyRecovery Categories SMART stands for Self Monitoring Analysis and Report
17. l is a fully automated wizard which walks the user through three simple steps 1 Evaluate The tool identifies all devices and or partitions on the system and displays a graphical representation of what was found 2 Recover The tool examines the file structures that remain on the corrupted partition and constructs a virtual file system in memory 3 Tag and Copy A list of files is graphically presented to you with a Windows Explorer like look and feel You then have the ability to filter select files and folders for copy to a safe location Page 12 Chapter 3 EasyRecovery Categories The data recovery tools available are listed below Data Recovery AdvancedRecovery DeletedRecovery oa Customized data recovery Find and recover using advanced options deleted files _____ FormatRecovery ys RawRecovery E Recover files from a Recover without any file formatted volume system structure information ResumeRecovery EmergencyMedia Resume a saved data Create Emergency recovery session Boot Media DeletedRecovery FormatRecovery RawRecovery ResumeRecovery StandardRecovery AdvancedRecovery Emergency Media N This is an example the category and tools you have installed may be different from the example Mistakenly deleting files is one of the most common data recovery scenarios The DeletedRecovery tool will give you quick access to deleted files and has different options for scanning a partition You
18. may still be able to get the data from it Problem Symptoms Possible Causes What to Do The file I want to repair cannot be found The file was deleted or not recently saved Search the complete partition for the file Optionally try the DataRecovery category to attempt to recover the lost file The file I repaired still does not open The file is not repairable Many of the tools will create more than one type of file as part of the recovery process Be sure to try all destination files that have been generated View the help file for the individual tool for more information Some tools will create more than one destination file in an attempt to retrieve the data My computer is exhibiting erratic unpredictable behavior Possible Virus Possible corrupted operating systems structures EasyRecovery requires a healthy system Use a PC maintenance product to diagnose and repair the system problem Page 27 EasyRecovery User s Guide Problem Symptoms Possible Causes What to Do My hard drive is making unusual grinding or scraping noises and generally sounds in bad shape The drive may be going bad Back up everything important to another destination immediately Turn off the computer Get the computer checked out by a good technician May have to replace the hard drive but before doing so make sure you ve recovered any data that hasn t been backed up us
19. n engineer Remote Data Recovery can be the best option for deleted files an unbootable computer damage caused by viruses deleted or missing partitions user error software malfunction and corrupted file structures This technology enables Ontrack engineers to quickly recover lost data directly from personal computers laptops and servers remotely via a modem or Internet connection Page 24 For additional information please contact United States United Kingdom Germany France Spain Italy Switzerland Poland Austria Japan www ontrack com rdr www ontrack co uk rdr www ontrack de ferndatenrettung www ontrack fr rdr www ontrack es rdr www ontrackrecuperodati it rdr www recuperationdedonnees ch recuperationadistance www datenrettung ch ferndatenrettung www ontrack pl rdr php www ontrack at ferndatenrettung www ontrack japan com rdr IN LAB DATA RECOVERY 1 800 872 2599 0800 243 996 00 800 10 12 13 14 0800 90 72 42 900 112 012 800 781 228 0800 880 100 48 601 462 563 0800 644 150 0120 413 374 In Lab Data Recovery is for the most serious of data loss situations where you need to send the hard drive into a data recovery lab Hard drives that are malfunctioning physically damaged or have been exposed to a disaster would require this highest level of service For additional information please contact the following United States United Kingdom Germany France www ontrack com labdr w
20. n of EasyRecovery purchased The Data Recovery category also includes the EmergencyMedia tool that can create an emergency boot diskette or an emergency boot CD ROM The diskette and CD ROM allow you to recover data from a partition even if you cannot boot to Windows They include a DOS version of the Data Recovery engine used in the Windows tools All recovery tools in the Data Recovery category allow the option to resume the recovery at a later time The ResumeRecovery tool will load a saved recovery file to resume a previous recovery option Page 14 Chapter 3 EasyRecovery Categories FILEREPAIR The FileRepair category contains repair tools for Microsoft Office files and other file formats Currently tools are available for the following file formats AccessRepair ExcelRepair Repairs corrupted Microsoft Repairs corrupted Microsoft Access databases Excel spreadsheets PowerPointRepair WordRepair l Repairs corrupted Microsoft Repair corrupted Microsoft PowerPoint presentations Word documents ZipRepair Repair corrupted or broken Zip files AccessRepair ExcelRepair PowerPointRepair WordRepair ZipRepair Ontrack is continually developing file recovery tools for other N file formats For a listing of the latest file formats supported and detailed tool information check www ontrack com filerepair Each file repair tool has the same basic characteristics All tools are NON DESTRUCTIVE and READ ONLY Each
21. nd NT Microsoft Internet Explorer 4 0 or later Software program applicable to the type of files repaired or recovered Minimum of 64 MB of RAM in most cases Pentium class processor 150 MB of free space Windows version only N sT Some EasyRecovery tools may have additional system requirements See tool specific help files for more details INSTALLING EASYRECOVERY We recommend that you run EasyUpdate to check for new releases as soon as you have installed EasyRecovery We often put new releases bug fixes and Page 2 Chapter 1 Welcome to EasyRecovery software improvements on the Web site Updates obtained via EasyUpdate are free of charge Follow these steps to install EasyRecovery A Insert the EasyRecovery CD into your CD ROM drive The CD will automatically start If it does not click Run on the Start menu and type D setup exe where D is the drive letter of your CD ROM drive Click OK Select the appropriate language Click Install EasyRecovery Follow the on screen instructions Ifyou downloaded EasyRecovery from the Internet open a Windows Explorer or My Computer locate and double click the downloaded file The installation process will automatically Start STARTING EASYRECOVERY The installation process created an EasyRecovery icon in the Program files menu You can start EasyRecovery in one of two ways To start EasyRecovery do one of the following Cl
22. ndition of your computer system Data Advisor quickly assesses the health of your hard disk drive file structures and computer memory by identifying problems that could cause data loss SizeManager is a utility that displays disk usage on your computer system SizeManager presents an instant graphic view of where space is being consumed on your computer making it easy to locate oversized folders and files SizeManager helps you determine which files are cluttering up space on your system A typical end user will many times have difficulty in adding a hard drive to their system because they don t have direct access to jumper settings for hard Page 11 EasyRecovery User s Guide drives JumperViewer is a graphical interactive Java applet for quickly finding jumper placements for IDE ATA hard drives This viewer 15 similar to the one found in Ontrack s popular Disk Manager family of hard drive installation utilities This Internet based version will allow you to have access to our most current database of hard drives DATA RECOVERY 3 The Data Recovery category includes a collection of recovery tools which target recovery of file data The Data Recovery tools will recover files from corrupted FAT and NTFS partitions All tools are NON DESTRUCTIVE and READ ONLY The tools are designed to recover and copy your data to another destination such as a removable drive another hard drive a floppy diskette or a network volume Each too
23. om the example Page 7 EasyRecovery User s Guide Just click on a category button to see the installed tool components for that category Each tool provides you with the specified capabilities relevant to that category You will notice that when you move the cursor over a utility button the button becomes available for selection Click on the button to select the tool FILEREPAIR FOR OFFICE EXAMPLE In this example the FileRepair category has five tool components currently installed Additional tools will be made available from time to time for purchase AccessRepair cy ExcelRepair Repairs corrupted Microsoft Repairs corrupted Microsoft Access databases Excel spreadsheets PowerPointRepair WordRepair Repairs corrupted Microsoft Repair corrupted Microsoft PowerPoint presentations Word documents ZipRepair Repair corrupted or broken Zip files This is an example the category and tools you have installed N may be different from the example All tools that appear within a custom category will have their own help file Once you click on the tool and click on the wizard bar Help button within that tool you will be provided with Help specific to that tool component Ifyou click the Help button from other areas within the software you will receive specific help on the use of the EasyRecovery software product Page 8 Chapter 3 EasyRecovery Categories Currently the following categories can be included w
24. ou first launch Properties you see the global program settings ee Professional Properties Qj SizeManager Language Options AccessRepair y ExcelRepair Language English French German C Italian Spanish m Properties for each individual tool can be set by clicking on the appropriate tool button located within the left bar Page 29 EasyRecovery User s Guide Page 30 Index A AccessRepair 16 AdvancedRecovery 14 B boot diskette 14 C categories and tool components 7 20 Crisis Center 21 26 crisis information 24 D Data Advisor 11 data recovery 12 in lab 25 Remote Data Recovery 24 DeletedRecovery 13 Disk Diagnostics 9 DriveTests 10 E EasyRecovery help iii installing 2 system requirements 2 uninstalling 4 EasyUpdate 4 EmailRepair 17 OutlookExpressRepair 18 OutlookRepair 18 emergency boot CD ROM 14 emergency boot diskette 14 ExcelRepair 16 Exclusive Offers 26 Index F FileRepair 15 FormatRecovery 13 H help iii installing EasyRecovery 2 J JumperViewer 11 O OutlookExpressRepair 18 OutlookRepair 18 P partition tests 11 PowerPointRepair 16 R RawRecovery 14 Remote Data Recovery 24 removing EasyRecovery 4 ResumeRecovery 14 S SizeManager 11 SMART 10 StandardRecovery 14 system requirements 2 Page 31 Index T troubleshooting 27 U uninstalling EasyRecovery 4 updating EasyRecovery 4
25. tool is a fully automated wizard which use the same basic recovery steps Page 15 EasyRecovery User s Guide 1 File Selection The file selection window allows you to select files for repair by browsing the folder on your computer Within the selection window you have the ability to specify the destination folder for the repaired file s You have the choice of repairing the select files s in their current folder or making a repaired copy of the selected file s in a different folder 2 Recovery Properties Properties sometimes called settings define how a tool runs Most properties are initially set to standard or default values By changing the properties you can customize the file repair tools for your own needs See Chapter 6 for a detailed explanation of how to change tool properties 3 Progress and Report This window displays information on the repair process for all selected files The information can be saved to a report file Below is a brief description of the current FileRepair tools available 2 Most FileRepair tools have additional system requirements See MES tool specific help files for more details AccessRepair repairs and restores Access files created using Access 2 0 95 97 2000 XP and 2003 Features include the ability to recover and restore data from an inconsistent database relationships between tables password protected databases and objects such as Queries Forms Reports Pages and Macros
26. u can t boot your system see the Getting Help section of this User Guide for contact information RUNNING CRISIS CENTER When you first open the Crisis Center you see the buttons corresponding to each option Professional EasyUpdate Properties Quick Launch Crisis Center CrisisInformation RemoteDataRecovery Information and ES Data recovery via modem technical support or the Internet In LabDataRecovery ExclusiveOffers Recover data from Y Special pricing on data physically damaged disks recovery solutions Page 23 EasyRecovery User s Guide CRISIS INFORMATION If you are having difficulty recovering your critical data submit technical support questions by contacting Ontrack at one of the following United States www ontrack com support 952 937 2121 support asp United Kingdom www ontrack co uk support 44 0 1372 744 422 Germany www ontrack de technischersupport 49 0 7031 644 244 France www ontrack fr techsupport 0820 09 87 72 Spain www ontrack es ayuda 900 112 2 Italy www ontrackrecuperodati it 49 0 7031 644 244 supportotechnico Switzerland www ontrack de technischersupport 49 0 7031 644 244 Poland www ontrack pl 32 20 19 008 Austria www ontrack at technischersupport 49 0 7031 644 244 Japan www ontrack japan com support 8 1 0 42 932 6365 REMOTE DATA RECOVERY Remote Data Recovery is a powerful service used in data loss situations that require the expertise of a
27. website for information on the latest Category and Tool Components that are available These new Page 19 EasyRecovery User s Guide products are available for purchase and will integrate into your EasyRecovery product CRISIS CENTER The Crisis Center provides information on software and services that can help you recover from a data loss situation This includes free information and technical support on data loss situations and additional solutions for recovering from data loss disasters See Chapter 4 for a detailed explanation Page 20 Chapter 4 Crisis Center Chapter 4 Crisis Center WHAT IS CRISIS CENTER Even if you ve had the worst possible disaster happen to your computer you may still be able to get the data from it Ontrack has experience recovering data resulting from severe software corruption hard drive failures viruses user error and natural disasters including floods fires and earthquakes So if you re reading this because your data is in real trouble the first thing to remember is Do not panic Even in the worst of circumstances data can often be recovered Of course making regular backups of your critical data is very important If you back up your data regularly you may lose only a few hours to a few days worth of work However in some cases this can be devastating Ifthe worst should happen Crisis Center provides information on software and services that can help you recover from your dat
28. ww ontrack co uk labdr www ontrack de datenrettung www ontrack fr laboratoire 1 800 872 2599 0800 243 996 00 800 10 12 13 14 0800 90 72 42 Page 25 EasyRecovery User s Guide Spain Italy Switzerland Poland Austria Japan www ontrack es laboratorio www ontrackrecuperodati it recuperodati www recuperationdedonnees ch lab www datenrettung ch datenrettung www ontrack pl www ontrack at datenrettung www ontrack japan com inlab EXCLUSIVE OFFERS 900 112 012 800 781 228 0800 880 100 48 601 462 563 0800 644 150 0120 413 374 For information about special pricing please visit the Exclusive Offers page on our web site Here you will find special offers and discounts exclusive to Crisis Center customers on Ontrack data recovery solutions US UK Germany France Spain Italy Switzerland Austria Japan Page 26 www ontrack com crisiscenter offers asp www ontrack co uk crisiscenter offers asp www ontrack de crisiscenter offers asp www ontrack fr crisiscenter offers asp www ontrack es crisiscenter offers asp www ontrackrecuperodati it crisiscenter offers asp www recuperationdedonnees ch crisiscenter offers asp www datenrettung ch crisiscenter offers asp www ontrack at crisiscenter offers asp www ontrack japan com crisiscenter offers html Chapter 5 Troubleshooting Chapter 5 Troubleshooting Even if you ve had the worst possible disaster happen to your computer you
29. yRecovery User s Guide TECHNICAL CUSTOMER SUPPORT Free technical support is available for one year from the date you purchase EasyRecovery Please contact us if you have any EasyRecovery questions or problems We would also be pleased to hear from you if you have suggestions or special requests regarding any of our prod ucts Technical support and data recovery questions can be submitted electronically via e mail or by visiting the technical support section of the ONTRACK website United States United Kingdom Germany France Spain Italy Switzerland Poland Austria Japan www ontrack com support support asp www ontrack co uk support www ontrack de technischersupport www ontrack fr techsupport www ontrack es ayuda www ontrackrecuperodati it supportotechnico www datenrettung ch technischersupport www ontrack pl www ontrack at technischersupport www ontrack japan com support support ontrack com techsupport ontrack co uk support krollontrack de support ontrack fr soporte ontrack es support krollontrack de support krollontrack de dane mbm com pl support krollontrack de You can get technical support by telephone for EasyRecovery software by calling United States United Kingdom France Germany Spain Italy Switzerland Page iv 952 937 2121 44 0 1372 744 422 0820 09 87 72 49 0 7031 644 244 900 112 212 49 0 7031 644 244 49 0 7031 644 244
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