Stratagy Voicemail User Guide For Service Call
Contents
1. TOSHIBA Stratagy Voicemail User Guide For Service Call 250 753 8755 or 888 753 8755 info itstelecom ca www itstelecom ca Page 1 of 6 Table of Contents The Grand Tour Overview Flowchart Initializing Your Voicemail Box Message Waiting Access Voicemail box when the Msg LED is Lit Access Voicemail box when the Msg LED is Not Lit Leaving a Message for a Co worker Without Ringing Their Phone Access Your Voicemail from Another Desk Access Your Voicemail from Outside the Office Voicemail Quick Reference Guide Message Controls Main Menu Play Messages Page 2 of 6 The Grand Tour Overview Main MENU O Exit User Mode EI Hang UP EI PLAY MESSAGES El SEND MESSAGES EI MANAGE MAILBOX El Play the next message Enter one of the following EI Change your Greeting El Save the current message User ID plus Ey EI Change your User Options E Delete the current message O O Directory plus name E Manage your Lists E Forward the current message O E Personal List 1 7 Select HJ tor a Personal Het G Reply to the current message O EI System List 1 7 EI Review your current list Special Functions ee El Add a User ID to the list O E Multiple Destinations EJ E Replay the current message E Delete a User ID from the list Ea A Play the Previous message Record EI Record a list Comment E Return to Main Menu Record a message comment or reply E Return to a previo2. essage Penn Access Your Voicemail from another Desk Pick up the handset or press the Speaker key Dial 600 system will advise that security code is invalid Enter your extension number and password sequence press Follow prompts to listen to messages or perform mailbox admin changes AUNE Access Your Voicemail from Outside the Office Call the office telephone number When you hear the company greeting press Enter your extension number press Enter your password press Follow the prompts JAU Moa Page 4 of 6 Voicemail Quick Reference Guide Message Controls While listening to messages Back up Rewind Main Menu 1 Play Messages 2 Send Messages 3 Manage Mailbox 0 Exit User Mode Hang Up Play Messages 1 Play Next Message 1 Replay Current Message 2 Save Current Message 2 Play Previous Message 3 Delete Current Message 5 Forward Current Message 6 Reply to Current Message 7 Special Functions 4 Play Message Date amp Time Stamp 6 Continuous Delete 7 New Saved Message Queue toggle 8 Continuous Play 9 Return to Previous Menu 9 Return to Main Menu Page 5 of 6 NOTES Page 6 of 6
3. n callers access the company directory Record Your Personal Greeting Your personal greeting will play when a call is answered by your voicemail box while you are away from your phone Note When recording your greeting you may include the following statement to allow callers to replay your greeting especially if you have a phone number included in your greeting To hear this greeting again press 521 Example You ve reached John Smith I am currently away from the office If your call is of an urgent nature please call me directly at 250 123 0000 To hear this greeting again press 521 Change the default Security Code Enter a new Security Code the system will likely request you to enter it twice to ensure it is correct Page 3 of 6 Message Waiting Access Voicemail Box when the Msg LED is Lit 1 Press Msg or then lift the handset Your telephone will ring the extension or voicemail device that sent the indication The LED will flash red 2 Follow the prompts 3 After reviewing the message s hang up Access Voicemail Box when the Msg LED is Not Lit 1 Pick up the handset or press the Speaker key 2 Dial 600 3 Follow the prompts Leaving a Message for a Co worker Without Ringing Their Phone Pick up the handset or press the Speaker key Dial 600 enter 998 Enter the extension number of the destination mailbox press Leave the message press when done recording press to send m
4. t two digits E Change your Security Code 19 en o previous merd s Enter notification template number E Select your Busy Greeting toggle 3 er El Enable Disable notification template EI Record your Busy Greeting ieee ae i toggle EI Record your Name a la did El Change notification digits Change message Notification EJ Save changes EJ Review your Option Settings E Return to previous menu E Return to previous menu 6231 Figure 1 Stratagy Main Menu Note 4 Initializing Your Voicemail Box When you log on to the Stratagy Voice Processing system for the very first time you hear a tutorial that walks you through the four steps below If you do not complete the tutorial before hanging up Stratagy saves any completed portion e g your name recording and restarts where you left off the next time you log on to your mailbox Once the Stratagy tutorial is completed successfully it cannot be replayed Please have your personal greeting written out and ready to record as well as a new Security Code chosen Security Codes can be between 3 16 digits Please ensure your new code cannot be easily guessed Log on Pick up your handset and Press 600 wait for the voicemail to answer Enter your default Security Code Your Extension number is the default security code e g Your Ext is 101 your default Security Code is 101 Record Your Name Record your First and Last name This recording will be heard whe
5. us menu Press EJ when finished number of messages to be EJ Return to a previous menu deleted plays EJ Send and Return to Main Menu EI Manage Guest User IDs El Review recording 1 nee a Guest User ID El Re record El Message Date and Time EI Append recording 2 DEIRE Bauer Re PNET E Review your Guest User IDs E Future Delivery Review EI Select Additional Destinations B EJ Return to a previous menu Play Save Delete User ID plus EJ E Return to a Main M O Continuous Delete O OF Directory MUND da New Saved message queue toggle i a3 E Conti PI ae toggle EI E Personal List en Select EI KEd for a Personal Greeting ontinueus bey O EI System List 1 7 or EJ for the System Greeting EI Return to previous menu Press J when finished EI Review selected greeting Special Delivery Options El Record new greeting EI Set Urgent status On Off El Review greeting El Set Private status On Off El Re record Not available E Set Return Receipt request El Append to recording pana On Off EI Cancel recording EJ Return to previous menu E Save recording EI Set the Hour 1 12 E Set Future Delivery E Return to a previous menu i Am Cancel message and select new EJ Review current greeting tinati El Pm e Sar Re nie Nanni E Return to a previous menu EI Set the Minutes 0 59 EJ EI Cancel and Return to Main Menu EI Set the Day 1 31 EI Change your Do Not Disturb On Off El Set the Month 1 12 El Change your Call Screening On Off H Set the Year las
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