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Desktop Messaging User Guide for Lotus Notes

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1. Cancel End To download the Address Book to your computer You can download the names and addresses of CallPilot users to your Personal Address Book Step Action 1 In your inbox on the Actions menu click CallPilot Desktop Messaging gt Configuration Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 56 Using Desktop Messaging for Lotus Notes 2 Click the Address Book tab 3 Check the Remind me check box and set the number of days between reminders 4 Click Download Now 5 Click OK End Changing audio settings To change the audio device and volume You can play and record your messages from your telephone or your computer Step Action 1 In your CallPilot Desktop Messaging inbox on the Actions menu click CallPilot Desktop Messaging gt Configuration Or In the CallPilot Player select View gt Configuration 2 Click the Audio tab to display the current audio settings CallPilot Desktop Messaging Properties General Mail Address Book Audio Device C Telephone Telephone number 3226014 Ad Remove Volume M Use system speaker volume _ sey M Use system microphone level Confirm settings before playing or recording Download file before playing Cancel Apply Help Nortel CallPilot Desktop Messaging User Guide for Lotus
2. 2 Use the options on the CallPilot Player to play or stop the message go backward and forward and call the sender 3 When you finish hang up and close the message End To play a message from your computer Step Action 1 To play a voice message when your computer is selected for playback double click the message in your CallPilot Inbox The message plays through your computer speakers or your headphones 2 Use the options on the CallPilot Player to play or stop the message go backward and forward adjust the volume and speed and call the sender 3 When you have finished close the message End Viewing fax messages amp Note In order to receive faxes your CallPilot administrator must enable fax capability for your mailbox To view a fax message Step Action 1 Double click a fax message in your CallPilot inbox When you open a fax only message the fax image appears In mixed voice and fax or text messages click the Fax icon to view the fax 2 While viewing the fax you can enlarge or reduce the image rotate or move it print it delete it save it forward it and reply to it 3 When you finish close the message Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Composing voice messages 17 End Close message Print Reply to All Delete Reply message orw
3. Step Action 1 In your e mail inbox on the Actions menu choose CallPilot Desktop Messaging gt Configuration 2 Click the Mail tab 3 To open My CallPilot click the Configure Message Forwarding Rule item 4 If the Message Forwarding Rule Configuration page of My CallPilot does not appear automatically a Log on to My CallPilot b Click the CallPilot Features tab and then click the Message Forwarding Rule item Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Addressing messages 41 5 Configure a message forwarding rule For step by step instructions see the Desktop Messaging User Guide for My CallPilot NN44200 109 End To enable or disable message forwarding A message forwarding rule must be configured before you can enable or disable it See the preceding procedure if you want to configure it yourself or ask your CallPilot administrator to configure one for you For security reasons you must enable and disable it yourself You can do this in Desktop Messaging using the following procedure or you can use the telephone option 8 5 1 If you have the Anonymous Logon option turned on you cannot enable or disable a message forwarding rule using the Desktop Messaging software To check click Actions gt CallPilot Desktop Messaging gt Configuration and then click the Address
4. 1 In a new CallPilot message click To Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 44 Using Desktop Messaging for Lotus Notes Neen TT e CSCSCSC CCOCC C sC 2 From the list of available address books select Searchable CallPilot Directory Additional controls are available to dynamically search for CallPilot addresses on the CallPilot server in a number of ways For example a Inthe Search for list select the search type Last Name b Enter a set of letters into the text box c Click Search All records with the last name matching the letters are returned and appear in the address list Note You can continue to change search types and modify letters until you find the desired name If you enter a name that is not downloaded a dialog box displaying the number of addresses to download can appear while the search proceeds 3 Select the recipients from the list of names If required select more than one address at a time 4 Click To Cc or Bec as required 5 Click OK to return to the new CallPilot message End To address a message manually Type an address directly into the To text box of a new message without opening the Mail Address dialog box Type the address with no spaces and enclose the address in double quotes The name is resolved against all available Address Books and ad
5. Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 Document status Standard Document version 01 02 Document date 11 April 2007 Copyright 2007 Nortel Networks All Rights Reserved Sourced in Canada Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant The process of transmitting data and call messaging between CallPilot and its servers switches or system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Nortel Networks and third party trademarks appear on the following pages Nortel the Nortel logo the Globemark and Unified Networks BNR CallPilot DMS DMS 100 DMS 250 DMS MTX DMS SCP DPN Dualmode Helmsman IVR MAP Meridian Meridian 1 Meridian Link Meridian Mail Norstar SL 1 SL 100 Succession Supernode Symposium Telesis and Unity are trademarks of Nortel Networks 3COM is a trademark of 3Com Corporation ACCENT is a trademark of Accent Software Internationa
6. Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 46 Using Desktop Messaging for Lotus Notes Using instant messaging Using the instant messaging feature you can start an instant messaging IM session through Microsoft Windows MSN Messenger or the Nortel Multimedia PC Client MCS 5100 from a CallPilot or e mail message You can initiate an instant messaging connection with other users provided both parties have a valid account on MCS 5100 Nortel Multimedia PC Client or with one of the following services available in Windows MSN Messenger NET Passport Service Windows MSN Messenger e SIP Communication Service Windows Messenger only e Exchange Instant Messaging Service Windows Messenger only There are no special requirements to configure these services You must configure these accounts according to Windows MSN Messenger requirements For the SIP Communication Service on MCS 5100 configuration you must have a configured and fully operational Nortel Multimedia PC Client to use its Instant Messaging functionality To activate instant messaging functionality in CallPilot Desktop Messaging Step Action 1 Open your CallPilot Desktop Messaging inbox 2 On the Actions menu choose CallPilot Desktop Messaging gt Configuration 3 On the General tab select the instant messaging application you want
7. e mail The instructions and screen images shown in this guide provide general information for using CallPilot with e mail Specific details can vary depending on your computer operating system and the features available for your CallPilot mailbox For further assistance in using CallPilot see the Desktop Messaging online help What you need Before you start to use CallPilot your administrator ensures that your e mail account is correctly configured for CallPilot Your computer must meet the following configuration requirements e CallPilot Player to play and record voice messages e Nortel Fax Driver to create faxes e Lotus Notes 6 0 6 5 and 7 0 Groupware e mail client e Windows 2000 Professional Windows XP and Windows Vista e Monitor with 256 color 800 x 600 capability e 15 Mbytes of free disk space to install software e Sound card and speakers for playing voice messages on your computer e Microphone connected to your computer or a telephone situated near your computer for recording voice messages e LAN Ethernet ISDN ADSL or dial up modem connection to the CallPilot server for accessing CallPilot messages e For My CallPilot access For Windows Internet Explorer 6 0 and 7 0 Firefox 2 0 for Windows For Macintosh Safari 1 3 2 for Macintosh OS X For Linux Mozilla 1 7 x Firefox 2 0 For updates on the latest supported versions contact your CallPilot administrator Nortel CallPilot Desktop Messagi
8. to fill in the From section using information from the registry Desktop Messaging remembers the data that you entered into this section and Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 34 Using Desktop Messaging for Lotus Notes automatically completes those text boxes the next time you use this page Although the From information is automatically populated from the registry you can still change it In the To section one text box is always read only the Fax text box CallPilot populates the Fax text box using address information from the Custom or Fax Driver forms The Name text box is read only if the cover page is filled using the Custom form In this case CallPilot automatically fills the Name text box using the recipient s name If you use the Fax Printer driver this text box is left empty and you can complete it If a cover page is used from the Fax Printer driver CallPilot Desktop Messaging computes the number of pages and enters this information in the Pages text box When you use the Custom form the Pages text box is left empty You can modify this text box in either case The Sent text box uses the current time and date by default This text box is also editable The Memo section is synchronized with the Memo section of the Custom form Note The maximum length of all cover page text boxe
9. 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 24 Using Desktop Messaging for Lotus Notes End To access and modify the example Main document The Sample doc file is an example of a Microsoft Word main document 1 From the Program Files Nortel CallPilot fax directory open Sample doc in Microsoft Word This document contains tagged fields corresponding to those in the example Data doc file You can use this as a template for your own fax or for practice purposes If you modify the column header names in Data doc you must modify them in your main document as well First page The first page of the main document is a special page and does not become part of the final fax Sample doc is installed with the first page set up 7 BEST aoa Be EX Yew bout Fomet Los Tatle indo tsb DSH239 SRY BAN amp 10 ETS Fna Showng Marup Shows amp gt I gt X gt a e BH Fax Addressing Information IMAGEMAKER FAXBATCH HEADER Mer _Ap ToF ax 7 __ _ dreDelReceipts gt T gt j DPR S lt fdteDelTypes gt ae ieee a This page is discarded when Faxin 5 a Page Break p3 SOS ol Crowe Atoshmes n O0 ONE AG RG a Page Sec 1 182 At 2 7 Ln 15 Coll REC TRK E 4 Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nort
10. Mail Address Book Audio Server 192 168 192 168 VPIM network shortcut 1234 Mailbox Password V Remember password Change password My CallPilot URL http 192 168 192 168 mycallpilot M Notify me of My CallPilot URL changes Instant Messaging Applications J Use Windows MSN Messenger r Cancel Apply Help 2 After you make your changes click OK End To change your CallPilot password Your CallPilot password is the same password that you use on the telephone Step Action 1 Repeat step 1 in the previous procedure and then click Change Password Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 52 Using Desktop Messaging for Lotus Notes CallPilot Password Change x Ppa pren New password pre Aspe new fee a caen In the Old password box type your current password In the New password box type your new password In the Retype new box type your new password again Click OK to save the change O a A W N Click OK to exit the General settings End Changing mail delivery settings To view or change your mail settings Your administrator enters the default mail settings for you You can change them if required See the online help for a detailed explanation Step Action 1 In your Lotus Notes inbox on the Actions men
11. To add to the recording click Record speak again and then click Stop e f you are recording from the telephone answer when the telephone rings At the tone record your message Click Stop to end the recording Click Play to review it To address the message from an address book click To Alternatively type a formatted address in the To box For more information about addressing options see Addressing messages page 41 Add attachments and options if required See Adding attachments to messages page 38 and Setting message options page 38 On the toolbar click the Send Message icon Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Composing fax and text messages 19 End To save a newly created voice message as a file Step Action 1 On a new message form record a message 2 On the File menu click Save as 3 In the File name box type a name for the file and then select a folder in which to keep the file 4 Click Save Save voice files as VBK files CallPilot can automatically convert VBK files to WAV files when sending to non CallPilot users See Changing mail delivery settings page 52 End Composing fax and text messages To create and send a single fax message To create a fax your CallPilot mailbox must have fax capability The CallPilot recipien
12. december 2006 at 01 33 32 10 Number of failed logon attempts 0 CallPilot Access Numbers 1 Voice Messaging 4300 2 Express Voice Messaging na 3 Speech Activated Messaging nia 4 Name Dialing Not Available 5 Default Fax Number nia 6 Fax Messaging nia 7 Express Fax Messaging nla 8 Dial Prefix 9 9 Area Code 506 10 Exchange nla 11 ESN Access Code 6 12 ESN Exchange Not Available Need More Help No CallPilot support information has been defined CallPilot User Documentation PDF User Guides and Reference Cards Working offline To work offline you require a computer that has CallPilot installed and configured in the same way as your office computer You can download your messages and addresses to this computer before working offline Step Action 1 Optional You can download your CallPilot messages to the computer that you will use offline Log in to your e mail and CallPilot On the Actions menu click CallPilot Desktop Messaging gt Download all Messages When your messages are downloaded log off 2 Optional You can download the server address book to your computer See Changing your Address Book settings page 54 Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 60 Using Desktop Messaging for Lotus Notes 3 Open your e mail while not connected to the
13. field select the Address Book that you want to use If the Lotus Notes Public Address Book is selected an additional Filter drop down list box appears Using this control you can specify what type of address to use e If E Mail Addresses is selected the address list displays all names If FAX Numbers is selected the address list displays names that have FAX phone information e If VOICE Numbers is selected the address list displays names that have Office phone information Note You can address the same message to different types of recipients x Nortel s Directory X Address list de LocalDomain dmins s LocalDomainServers Se DtherDomainServers amp Eydelman Lev Networks Nortel Ce gt amp Shtibin Vlad w Filter Fax Numbers omes 3 Select the recipients from the list of names Group names are in square brackets If required select more than one address at a time If you address a message using Voice or Fax numbers you are prompted to choose and verify the final destination Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Addressing messages 43 4 Click To Cc or Bec as required 5 Click OK to return to the new CallPilot message Mail Address norter s Directory x Address list nortel s Directory de LocalD omainServers de
14. network and wait for the CallPilot Logon window to appear You do not need to enter your password 4 Click Cancel End You can then work offline reviewing your messages and recording and addressing new messages You must use your computer speakers and microphone to play and record messages offline you cannot use a telephone for offline access CallPilot stores your recorded messages and sends them the next time you log in to the CallPilot server Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Nortel CallPilot Desktop Messaging User Guide for Lotus Notes Copyright 2007 Nortel Networks All Rights Reserved Publication NN44200 104 Document status Standard Document version 01 02 Document date 11 April 2007 To provide feedback or report a problem in this document go to www nortel com documentfeedback Sourced in Canada The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel the Nortel logo and the Globemark are trademar
15. to use Your choices are e Use Windows MSN Messenger e Use Nortel Multimedia PC Client 4 Click OK 5 Close Lotus Notes and then reopen it so that the changes take effect End To use instant messaging from an open CallPilot message You can initiate an instant messaging session when you have a CallPilot message open Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Using instant messaging 47 Step Action 1 In an open CallPilot message on the toolbar click the icon representing the instant messaging software you want to use 2 Windows MSN Messenger Nortel Multimedia PC Client 2 Sign in if required If the message sender is online an instant message session starts If not the Contact dialog box appears 3 Click the tab for the instant messaging software It displays your Contacts list from Windows MSN Messenger application or your Friends list from the Nortel Multimedia PC Client application 4 Select and verify the instant messaging address or type the correct sign in name 5 Click Send to begin the session End Note The instant messaging icons on the toolbar are different colors depending on the online status of the sender Online 2 Offline o Status or sender Sign In name A A Unknown to Windows MSN Messenger Be Online Offline Status or sende
16. 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 54 Using Desktop Messaging for Lotus Notes Convert outgoing voice messages to WAV for non CallPilot recipients Your recorded messages are automatically converted from VBK to WAV files when you send them to non CallPilot users e Check spelling before sending Select this check box if you want text messages you create using the CallPilot custom form to be automatically spell checked when you click Send If you clear this check box you can still run the spell checker manually You must have Microsoft Word installed for the spell checker to work Show MWI icon on taskbar The CallPilot telephone icon on the Windows taskbar turns red when you have a new message and provides you with other helpful information e Create sent item Select this option if you want a copy of each sent message stored in the Sent folder e Enable Message Forwarding Rule Select this option if you want to enable a message forwarding rule you configured that is a rule for forwarding your CallPilot messages to an external e mail address or a CallPilot inbox If this check box appears dimmed the CallPilot administrator has not granted you privileges to do this Note f you have access to My CallPilot you can create edit and delete your own message forwarding rule For more information see the Desktop Messaging User Guide for My CallPilot NN44200 109 Configure Messa
17. Book tab Click the Advanced option to view your configuration Step Action 1 In your e mail inbox on the Actions menu choose CallPilot Desktop Messaging gt Configuration 2 Click the Mail tab 3 Select or clear the Enable Message Forwarding Rule check box End Addressing messages CallPilot users can access a variety of Address Books to address messages These include the CallPilot or Lotus Notes Public Address Book located on your CallPilot or Lotus Notes server respectively or your Personal local Address Book An address can be either internal or external to your organization If you are a Lotus Notes user on a Terminal server you cannot download CallPilot message addresses into your Personal Address Book The Address Book is not available to Terminal server users when addressing CallPilot messages Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 42 Using Desktop Messaging for Lotus Notes To address a message using a Lotus Notes Address Book A Lotus Notes Public Address Book contains number information fields labeled Office phone and FAX phone CallPilot users can directly access these numbers Note In a Lotus Notes Personal Address Book these fields are called Office phone and Office fax respectively Step Action 1 In a new CallPilot message click To 2 In the Address Book
18. Business Office Phone and Cell Phone fields and the Personal Home Phone field The e mail sender s Address Book entry can contain multiple numbers Therefore all telephone numbers that can be found for the sender in the Office Home or Mobile fields are presented to you in the Contact dialog box 3 Choose the appropriate number and then click Call If you select the Remember Changes check box any changes you make are saved CallPilot immediately calls the sender of the message 4 Answer the telephone when the telephone rings 5 When you finish the call hang up the telephone or click the Disconnect icon End Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 38 Using Desktop Messaging for Lotus Notes Adding attachments to messages Before you send a message you can attach one or more voice fax or text files to it Voice files can be VBK or WAV format for CallPilot recipients CallPilot can automatically convert VBK files to WAV files when sending to non CallPilot users See Changing mail delivery settings page 52 Fax files must be TIFF F format Text files must be TXT format Step Action 1 In a new CallPilot message click the Attach File icon G 2 In the Open dialog box select or type the name of the files that you want to attach 3 Click Open to attach the files and retur
19. CATOR is a trademark of Netscape Communications Corporation NOTES is a trademark of Lotus Development Corporation NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation POWERQUEST is a trademark of PowerQuest Corporation PROMARK and RHOBOT are trademarks of DMI Promark Inc QUICKTIME is a trademark of Apple Computer In RADISYS is a trademark of Radisys Corporation ROLM is a trademark of Siemens ROLM Communications Inc SLR4 SLR5 and TANDBERG are trademarks of Tandberg Data ASA SONY is a trademark of Sony Corporation SYBASE is a trademark of Sybase Inc TEAC is a trademark of TEAC Corporation UNIX is a trademark of X Open Company Limited US ROBOTICS the US ROBOTICS logo and SPORTSTER are trademarks of US Robotics WINAMP is a trademark of Nullsoft Inc WINRUNNER is a trademark of Mercury Interactive Corporation WINZIP is a trademark of Nico Mark Computing Inc Contents EN How to get help Using Desktop Messaging for Lotus Notes Getting started 10 Logging on 11 Working with your CallPilot messages 13 Playing voice messages 15 Viewing fax messages 16 Composing voice messages 17 Composing fax and text messages 19 Creating and sending fax batch messages 21 Using custom fax cover pages 29 Initiating a call using Call Directory 34 Contacting the sender of amessage 36 Adding attachments to messages 38 Setting message options 38 Forwarding and replying to messages 39 Sett
20. CS z 10 x Mle Cdt View Cove Page Hep naja E ce bee Subject PwO Test tox mossogd C Rood ecect Dalver iina Cover Pure Deliver receipt This is the Memo section of the Cover Page Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 32 Using Desktop Messaging for Lotus Notes I _ lt _ lt _ L Nortel Fax printer driver form You can use the Nortel Fax printer driver form to send a fax message using either a CallPilot Desktop Messaging client such as Lotus Notes or the QuickFax feature QuickFax allows you to send a fax directly from the Print dialog box If you choose to send your fax using a CallPilot Desktop Messaging client the cover page is available from the CallPilot Custom form Fa Compose Fax Item View E dit Microsoft Word Fax test doc Remove Move Down Total pages 2 Send options Send using Fax machine separate each fax number with a NM Fax machine s Subject D Receive a confirmation of delivery N Remember changes Cover page Use fax cover page Browse Modify Save As send Exit Help If you choose to send your fax to a specific destination for example a fax machine the Cover page text box becomes active Choose Browse to browse for a cover page or you can choose to select one from the drop down list You
21. Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Linking to My CallPilot 57 3 In the Device section select Telephone if you want to play and record your voice messages from your telephone Make sure the correct telephone number appears Or Select Computer if you want to play and record your voice messages through your computer speakers and microphone Note You can change your audio device on the CallPilot Player also 4 In the Volume section check the two Volume check boxes if you want to coordinate your CallPilot volume settings with your computer speaker and microphone volumes 5 If you want a reminder to check these settings before playing or recording voice messages check Confirm settings 6 If you want to download voice messages to your computer before playing them check Download file This option is useful if you use a modem End Linking to My CallPilot Desktop Messaging provides links to the Web based resources in My CallPilot You can link to either the home page or the Greetings page To view or change the URL for My CallPilot see Changing your mailbox settings page 50 For more information about My CallPilot see the Desktop Messaging User Guide for My CallPilot NN44200 109 Step Action 1 In your e mail inbox on the Actions menu click CallPilot Desktop Messaging gt My CallPilot and then click either Home Page or Greetings N
22. OtherD omainServers amp bhanu bhanu chen jianping amp degraftenreed anna amp external email petrescu isabella amp Phan Hanh lt amp LaRose Ron Bee gt M gt Filter E Mail Addresses New Cancel Retrieved 27 entries End To address a message using a CallPilot Address Book The CallPilot Address Book on the server is maintained by your organization and contains the addresses of the CallPilot users and distribution lists that you are allowed to use You cannot edit this list If your site has more than one CallPilot server your CallPilot administrator can expand your CallPilot Address Book to include the addresses of CallPilot users on networked servers in addition to addresses on your local server If you do not need this expanded list you can configure your CallPilot Address Book to include only addresses from your local server For more information see Changing your Address Book settings page 54 Lotus Notes Desktop Messaging clients access the CallPilot Address Book through a dynamic lookup utility This feature allows you to access the CallPilot Address Book without requiring you to maintain CallPilot address information in your Lotus Notes Personal Address Book however you can download CallPilot address information to your Personal Address Book if you want to address messages in offline mode Such addresses cannot be validated in the offline mode Step Action
23. aging gt Configuration 3 If you want to open My CallPilot and play your latest message by double clicking the icon ensure that the My CallPilot URL box contains the correct URL You must be connected to a CallPilot 5 0 or later server for this to work Ask your CallPilot administrator for the correct URL Typically the URL appears in one of the following formats http prefix hostname com mycallpilot http P address mycallpilot 4 To show or hide the MWI icon select or clear the Show MWI Icon on taskbar check box Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 50 Using Desktop Messaging for Lotus Notes Note f you hide the icon and then decide you want to show it again from the Windows Start menu choose Programs gt Nortel gt CallPilot MWI Icon The icon reappears in the taskbar 5 To enable or disable the balloon text select or clear the Display pop up balloon for x seconds check box You can also change the number of seconds the balloon test appears on screen 6 To save your changes click OK End To use the Message Waiting Indicator Here are some helpful tips for using the Message Waiting Indicator To display your mailbox number the address of the server and the number of messages waiting in your inbox position the pointer over the icon e Right clic
24. aliPilot messages to ane Setfax numbers and options for Set preferred page to start on mail or CallPilot address printing fax and e mail after logging on messages of Compose and edit lists of addresses to simplify messaging to groups of people Change Password Downloads Get CallPilot sofware 2 Select any feature and make changes to your setup as required Any changes you make to a feature take effect immediately whether you use CallPilot from your computer or from your telephone End To view user information In My CallPilot click the Useful Information tab to view online user information specific to your mailbox Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Working offline 59 f CalPitot Messages CallPilot Features Useful Information Your Mailbox Status 1 Your mailbox can store approximately 15 minutes of audio 2 Voice messages are deleted 7 days after listening to them 3 Read faxes are deleted after 7 days 4 When your mailbox is full your call answering is not blocked 5 Messages that you send are not saved in your mailbox 6 The maximum length of an outgoing message is 10 minutes 7 An incoming message can be no longer than 5 minutes 8 Your password was last changed thursday 02 november 2006 at 13 24 57 9 Last logon to this mailbox was friday 22
25. also is generated for the recipient if the destination number is deemed invalid CallPilot distribution lists You can create a Personal Distribution List PDL over the phone or in My CallPilot Using the Lotus Notes client you can also create a Group in the local or public Lotus Notes Address Books However Lotus Notes Address Books are not accessible from the telephone or from My CallPilot To use existing CallPilot personal distribution lists You can address messages using CallPilot personal distribution lists that you create in My CallPilot or on your telephone In Lotus Notes select these lists from the CallPilot Address Book To create a CallPilot group You can create a Personal Distribution List PDL for a group of recipients to whom you frequently send messages When you create a list the PDL appears in your Personal Address Book in Groups CallPilot You create a CallPilot group in the same way that you create an e mail group The CallPilot group can contain CallPilot and e mail addresses Step Action 1 In your Lotus Notes inbox click Address Book 2 Select Groups CallPilot and then click Add Group or New Group 3 Type a Group Name and Description and then click the arrow beside Members 4 In your Personal Address Book place a check mark beside each name that you want to add to the group Click OK to exit the list 5 Click Save or Save and Close End You can edit or delete the list in Groups CallPilot
26. ample if a three page fax is sent to ten recipients the dialog box appears Printing page 1 Printing page 2 and so on up to Printing page 20 Only 20 pages are printed because the first page of each document is skipped Problems that occur while creating the fax images or with the fax addresses are displayed in a separate Nortel Fax Batch Status dialog box such as Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 28 Using Desktop Messaging for Lotus Notes Nortel Fax Batch Status Lx The Fax number is misang or mvald for Bono The Fax number is massing a nvaid for An Problems such as a missing fax address or an unsupported fax address format are checked However problems such as a wrong fax number are not identified provided the number is in a valid format A wrong fax number however results in the sending of a non Delivery receipt to the user s CallPilot mailbox by the CallPilot server When you click OK the batch process ends and no faxes are sent You must fix the fax addresses and resubmit the job If all faxes and addresses are created properly a dialog box appears while the faxes are being addressed and transferred to the CallPilot Server The Nortel Fax Batch Status dialog box indicates the status of the batch job If you press Cancel in this dialog box before the job is completed anothe
27. ard Change page views Select part of image Go to next or Drag scroll opportunities They work more efficiently as a team and accom previous page image They all say how did we ever work without m Rotate left Rotate right Zoom in Zoom out Composing voice messages You can record a voice message from the computer or the telephone then address and send the voice message the same way as an e mail message To record and send a voice message Step Action 1 In your CallPilot inbox click CallPilot Message The CallPilot message form with the CallPilot Player appears Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 18 Using Desktop Messaging for Lotus Notes E CalPilot Player Telephone icon Add an opens the attachment CallPilot Player Record Stop Pla Choose either telephone or computer to playfrecord messages Note If the CallPilot Player is not already open in the new message form click the Telephone icon in the toolbar to open it Choose how you want to record the voice message On the CallPilot Player panel click either the telephone or computer icon To start recording click the red Record button Do one of the following e If you are recording from the computer record your message into the microphone Click Stop to end the recording Click Play to review it
28. ated for that recipient If the DelReceipt text box is empty or the field is not in Data doc no delivery receipt is generated e DelType This text box is used to set a delivery priority for each recipient If the DelType text box is set to 0 or is left empty or if DelType Text Box is not present in your Data doc the message is tagged for Normal delivery If DelType is set to 1 the message is tagged for Economy delivery If DelType is set to 2 the message is tagged for Urgent delivery Messages sent to non CallPilot recipients with the Delivery Type set to Economy is delivered on a schedule defined by the CallPilot server for Economy delivery Note Messages sent to CallPilot mailboxes are not affected by the Economy designation and is sent as Normal messages Transmission of messages tagged as Normal or Urgent begin immediately The Urgent icon is displayed from My CallPilot or a Desktop Messaging client and a voice prompt identifies the message as Urgent from the CallPilot telephone interface Messages sent Urgent are treated as Normal when they are sent to non CallPilot addresses 4 Once the table is updated save all changes You normally supply a unique name for your data file here however for the remainder of these procedures the name Data doc is used 5 Close the document The Data doc file can now be used as a data source by Microsoft Mail Merge Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104
29. cally designs and manages these cover pages but you can choose the desired style of cover page if more than one is available Cover pages created with these tools include the following information From Information Title Name Department Company Phone number Fax number To Information Title Name Department Company Phone number Fax number Number of Pages Sent Date amp Time A Cover Sheet Memo section To include a cover page in a fax message On the Mail tab of the CallPilot Desktop Messaging Configuration dialog box there is an option labeled Include cover page when forwarding fax By default this option is cleared Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 30 Using Desktop Messaging for Lotus Notes CallPilot Desktop Messaging Configuration General Mail Address Book Audio ici FRS Default compose form Voice v Default forward reply form As received v Include message header when forwarding replying Include cover page when forwarding fax cover tif Browse M Convert outgoing voice messages to WAV for non CallPilot recipients V Check spelling before sending M Show MW Icon on taskbar Create sent item V Enable Message Forwarding Rule Confiqure Message Forwarding Rule Advanced If you select this option you can then choose and set a default co
30. can then modify the cover page contents The modification of the cover page provides functionality similar to the Custom form See Modify and Preview cover page for details You can also choose not to include a cover page by selecting the No cover page option from the Use fax cover page drop down list You can also include a subject line here The Subject text box information is displayed only in the e mail portion of the fax the subject line is not displayed on a hard copy of the fax To modify and preview a cover page You can preview the current cover page and modify its contents from both the CallPilot Custom form and the Nortel Fax printer driver application Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Using custom fax cover pages 33 M Modify Cover Page To Title Mr Name Jones Company Company Name Department 445588 Fax Phone 9558889421 m From Title Mr Name Name Company Company Name Department 2345 Fax 505555555 Phone 5055555556 Pages F2 including cover Sent an 9 2005 9 19 AM Memo This is the Memo section of the cover page Preview Cancel Help Click Preview to view the current state of the cover page Cover Page Preview i x Page 1 The first time you access this page CallPilot Desktop Messaging attempts
31. cation Once CallPilot has extracted all valid telephone numbers you are prompted to select and validate the telephone number before a person is called If you select the Remember changes check box any changes you make to the number are cached in the registry Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 36 Using Desktop Messaging for Lotus Notes Contact Smith John xi amp cal Select and verity the message recipient s destination Include iy all necessary digits to dial a number such as the area code and digits for an outside line Home phone 763 897 7422 Verily number EA 897 7400 F7 Remember changes If CallPilot cannot find any valid telephone numbers then depending on the client only the person s e mail address is listed Since the e mail address or name cannot be dialed you must manually enter the person s complete telephone number Contacting the sender of a message You can respond to a CallPilot or a Lotus Notes e mail message with a telephone call instead of a recorded message Step Action 1 Select a message in your Lotus Notes or CallPilot inbox IF THEN you selected a Lotus Notes e mail Select Actions gt CallPilot message Desktop Messaging gt Contact Sender Note To make this optional feature available the Domino server administrator must make c
32. choose to include a cover page view the fax and save the fax as a file for later transmission 6 Select an appropriate Send using option e To send a simple fax type the fax machine numbers or CallPilot mailbox number append the letter m to the CallPilot mailbox number for example m7366 in the Fax machine s text box type a subject in the Subject text box and then click Send e To send your fax as an attachment to a new CallPilot message select CallPilot Desktop Messaging for Lotus Notes under Send using and then click Send A new message form opens with your fax file attached 7 Address the message from the CallPilot e mail or any address book Alternatively type the formatted address in the To text box See Addressing messages page 41 8 Add a subject line attachments and options if required See Adding attachments to messages page 38 and Setting message options page 38 9 Click the Send Message icon End Note You can also send a fax message by creating a fax TIFF F file and then adding it as an attachment to a CallPilot message Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Creating and sending fax batch messages 21 To create and send a text message Step Action 1 In your CallPilot inbox click CallPilot Message 2 Click the Text icon in the toolba
33. dress types If more than one address is found you are presented with a CallPilot Recipient dialog box showing all the matching addresses Choose which address to use for the message You can modify telephone or fax numbers here but not CallPilot or e mail addresses To download CallPilot addresses to your Personal Address Book You have the option of downloading the names and addresses of CallPilot users to your Personal Address Book This is useful if you are working in offline mode In the online mode Lotus Notes Desktop Clients can query and retrieve addresses from the CallPilot server Address Book at any time See Changing your Address Book settings page 54 Restrictions When you submit a message to the CallPilot server for delivery to a telephone or fax number the CallPilot server reviews the Restriction Permission Lists RPL to validate that the sender has the necessary Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential CallPilot distribution lists 45 I _ lt _ lt _ LL permissions The same rules that determine if a number can be dialed from your telephone are applied to the destination number of the outgoing voice or fax message If you lack the necessary permissions for example cannot utilize voice channels cannot place long distance calls a nondelivery notification NDN is generated An NDN
34. ee Playing voice messages page 15 and Viewing fax messages page 16 To delete a message E Click a CallPilot message in your inbox to select it and then click the Delete icon on the toolbar Note You can delete an open CallPilot message by clicking the Delete icon Marking CallPilot messages as read or unread In your inbox unread messages appear in red text and read messages appear in black text You can change whether a message is marked as read or unread These changes also affect your Message Waiting Indicator For example if you have no unread messages and you then mark one as unread your Message Waiting Indicator turns back on Step Action 1 Open your CallPilot inbox and select one or more messages 2 Choose Actions gt CallPilot Desktop Messaging gt Unread Marks 3 Choose either Mark Selected Unread or Mark Selected Read End To mark all messages as read or unread Step Action 1 Open your CallPilot inbox and choose Actions gt CallPilot Desktop Messaging gt Unread Marks 2 Choose either Mark All Unread or Mark All Read End Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Playing voice messages 15 Playing voice messages When you open a voice only message the CallPilot Player appears In mixed voice fax or text messages click the Voice icon to open
35. el Networks Confidential Creating and sending fax batch messages 25 L LL The purpose of this page is to provide a location to map information in the data source to each customized fax document To signal CallPilot that this is a Fax Batch file and to prevent this page from becoming part of the fax two special control codes must be present on the first page SOuU Start of Job signals the fax driver to start processing and can be placed anywhere on the first page 2z Start this page prevents the first page from becoming part of the fax message and can be placed anywhere on the first page The CallPilot Desktop software retrieves the Fax Number from the first page of the document Additionally CallPilot Desktop software retrieves the Recipient Name the Delivery Receipt and the Delivery Type if they exist on the first page tp Fax Number is used to address the message This text box is required dr Delivery Receipt is turned on or off for each recipient This text box is optional tn Name of Recipient is used to identify the record in the Nortel FaxBatch Status dialog if the fax number is either missing or invalid This text box is optional dt Delivery Type is used to mark messages for Normal Economy or Urgent delivery This text box is optional To complete the page the Fax Number column header that is lt lt ToFax gt gt must be inserted after the tp control using the Mail Merge insert function Also t
36. ender and all recipients of a message To forward or reply to a message Step Action 1 In an open message click Forward Reply or Reply to All 2 On the new message form compose a voice fax or text message 3 Address forwarded messages the same way as a new message Replies are addressed automatically 4 Add attachments set options and change the subject line if required 5 Click Send Message End Note Your administrator can block messages forwarded to external e mail addresses Setting up message forwarding You can forward your CallPilot messages to another CallPilot mailbox or to an external e mail address To do this you must create and enable a message forwarding rule which is a set of criteria defining which messages to forward and where to forward them When you enable a message forwarding rule you can then access all incoming messages that meet the criteria from another location such as an Internet mailbox or a Personal Digital Assistant PDA Voice messages can be forwarded in the format in which they are received or converted to WAV format Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 40 Using Desktop Messaging for Lotus Notes Either you or your CallPilot administrator can create a message forwarding rule To create it yourself you must use My CallPilot how
37. ent You change the mail database by either Step Action 1 Accessing the CallPilot Desktop Messaging view in the different Lotus Notes mail database CallPilot Desktop Messaging detects this and warns you that CallPilot is connected to a different mail database If you choose to connect to the other database click Yes in the dialog box CallPilot synchronizes to the new mail database If you answer No no synchronization occurs To use CallPilot in this case you must switch back to the mail database with which CallPilot Desktop Messaging is already synchronized OR 2 Running CallPilot commands that is open a message use menu items and so on in a mail database different from the one with which CallPilot is already synchronized CallPilot Desktop Messaging detects this and warns you that CallPilot must synchronize with the new mail database before implementing the command When you Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Working with your CallPilot messages 13 click OK synchronization occurs when synchronization is complete you can run the CallPilot command again End Working with your CallPilot messages When you open your e mail with CallPilot installed your CallPilot messages appear in the CallPilot Desktop Messaging view Icons indicate Location of the CallPilot yo
38. es The appearance of the Message Waiting Indicator icon changes to give you additional information about your connection to the server as follows You are not logged on to CallPilot S You are logged on but you have no new messages There is a communication problem with the server To configure the Message Waiting Indicator Use the CallPilot MWI Configuration dialog box to e show or hide the Message Waiting Indicator e enable and disable its pop up balloon text e control how long the balloon text stays on the screen Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Using the Message Waiting Indicator 49 Step Action 1 In the Windows taskbar right click the Message Waiting Indicator icon 2 Click CallPilot MWI Configuration The CallPilot MWI Configuration dialog box appears CallPilot MWI Configuration General Server v VPIM network shortcut gt Mailbox Password V Remember password Change password Advanced My CallPilot URL MWI Icon MV Show MW Icon on taskbar IV Display pop up balloon for 5 seconds Cancel Apply Note The first three boxes Server VPIM network shortcut and Mailbox are for information only and they appear dimmed if you want to change information in these boxes you can access them on the General tab at Actions gt CallPilot Desktop Mess
39. ever you can enable and disable it through Desktop Messaging My CallPilot or using your telephone option 8 5 1 Lotus Notes users receive the forwarded messages in their Lotus Notes inbox The messages appear as Lotus Notes e mail and honor all rules that apply to Lotus Notes e mail messages For users of Lotus iNotes forwarded CallPilot messages appear as Lotus Notes e mail messages The messages honor all rules that apply to iNotes e mail messages The messages are displayed with Lotus iNotes e mail icons and the standard iNotes e mail form are used to display the message Note however that there are a few limitations when using the Reply Reply All functionality You cannot reply to messages from a sender whose address CLID is not included in the message because the address is unknown Also because the CallPilot server can accept only plain text messages and attachments of type VBK or TIFF F you must ensure all outgoing messages addressed to a CallPilot address are composed using these types If a message is sent to a CallPilot address with a different attachment type or in a format other than plain text for example RTF you receive a nondelivery notification Note also that voice messages sent in VBK format play only if CallPilot player is installed on the system Voice messages sent in WAV format require a WAV player capable of playing standard WAV PCM Most standard WAV players support this format To set up message forwarding
40. ge Forwarding Rule Click this link to connect directly to the My CallPilot application and configure settings for forwarding your CallPilot messages to an external e mail address or a CallPilot inbox If this link does not appear the CallPilot administrator has not granted you privileges to do this 4 After you make your changes click OK End Changing your Address Book settings Your administrator enters the default Address Book settings for you You can change the Address Book settings if required See the online help for a detailed explanation of the settings Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Changing your Address Book settings 55 To view or change your Address Book settings Step Action 1 In your Lotus Notes inbox on the Actions menu click CallPilot Desktop Messaging gt Configuration 2 Click the Address Book tab to display the current Address Book settings 3 After you make your changes click OK or proceed to download your Address Book as described below For information about the options displayed click Help CallPilot Desktop Messaging Configuration General Mail Address Book Audio LDAP search base c noitel de cel M Notify me of LDAP search base changes M Remind me to download address book every 20 day s r Download now Advanced
41. hanges to the corporate mail templates The CallPilot installation includes a modified version of the mail template with the necessary design changes Use the modified template to replace the design of your mail templates if they are not customized If your mail templates are customized copy the Contact Sender action from the Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Contacting the sender of amessage 37 IF THEN CallPilot mail database template to your customized template on the Domino server you selected a CallPilot message Select Actions gt CallPilot in your CallPilot inbox Desktop Messaging gt Contact Sender or click Contact Sender you have a CallPilot message Select Actions gt Contact Sender open in your CallPilot inbox or click Contact Sender 2 If the person is selected from CallPilot Personal Address Book CallPilot Address Book on the Lotus Notes Domino server or CallPilot Dynamic Address Book on the CallPilot server the telephone number is retrieved from the CallPilot Office Phone field e If the person is selected from Lotus Notes Public Address Book telephone numbers are retrieved from the Work Office Phone and Cell Phone fields and the Home Home Phone field e If the person is selected from Lotus Notes Personal Address Book telephone numbers are retrieved from the
42. he Delivery Receipt column header that is lt lt DelReceipt gt gt can be inserted after the dr control the Name of Recipient text box that is lt lt ToName gt gt can be inserted after the tn control and the Delivery Type text box that is lt lt DelType gt gt can be inserted after the dt control Note All Fax Batch controls are case sensitive As an advanced fax addressing feature users can also modify all data ina single column without actually modifying the data source file For example if an existing data source table contains fax numbers for a large number of recipients but the external access number 9 is missing this number can be added to all fax numbers by modifying the control on the first page of the document as follows tp9 lt lt ToFax gt gt Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 26 Using Desktop Messaging for Lotus Notes L LLL In this example a 9 is added to the beginning of each phone number during fax batch processing The data source remains unchanged and can be used from a different location that does not require a 9 for external access Second page Once the data source document and the first page of the main document are created you can begin to customize your fax Note The page must be equal to or less than 8 5 inches i
43. ing up message forwarding 39 Addressing messages 41 CallPilot distribution lists 45 Using instant messaging 46 Using the Message Waiting Indicator 48 Changing your mailbox settings 50 Changing mail delivery settings 52 Changing your Address Book settings 54 Changing audio settings 56 Linking to My CallPilot 57 Working offline 59 Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 6 Contents Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential How to get help This section explains how to get help for Nortel products and services Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the phone f
44. k the icon to display a shortcut menu with options to open My CallPilot if a URL for My CallPilot is defined in the configuration settings for the Message Waiting Indicator configure the Message Waiting Indicator log on to or off from your CallPilot mailbox exit from the Message Waiting Indicator so it no longer appears e To open your latest CallPilot message in My CallPilot double click the Message Waiting Indicator icon Note If this does not work ensure that the My CallPilot URL box contains the correct URL in the CallPilot MWI Configuration dialog box To open the dialog box right click the Message Waiting Indicator icon and then click CallPilot MWI Configuration Changing your mailbox settings Your administrator enters the default CallPilot access information for you You can change these settings if required See the online help for a detailed explanation Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Changing your mailbox settings 51 To view or change your mailbox settings Step Action 1 In your Lotus Notes inbox on the Actions menu click CallPilot Desktop Messaging gt Configuration Alternatively in the CallPilot Player click View gt Configuration The General tab displays your current access settings CallPilot Desktop Messaging Configuration General
45. ks of Nortel Networks NORTEL
46. l Ltd ADOBE is a trademark of Adobe Systems Incorporated AMDEK is a trademark of Amdek Corporation AT amp T is a trademark of American Telephone and Telegraph Corporation ATLAS is a trademark of Quantum Corporation ATRIA is a trademark of Pure Atria Corporation BLACKBERRY is a trademark of Research in Motion Limited CASEWARE is a trademark of Caseware International Inc CONTINUUS is a trademark of Continuus Software Corporation CRYSTAL REPORTS is a trademark of Seagate Software Inc DEFINITY is a trademark of Avaya Inc DIALOGIC INTEL and VOICEBRIDGE are trademarks of Intel Corporation DIVX is a trademark of DivXNetworks Inc EUDORA and QUALCOMM are trademarks of Qualcomm Inc eTrust and InoculatelT are trademarks of Computer Associates Think Inc DIRECTX EXCHANGE NET FRONTPAGE INTERNET EXPLORER LINKEXCHANGE MICROSOFT MICROSOFT EXCHANGE SERVER MS DOS NETMEETING OUTLOOK POWERPOINT VISUAL STUDIO WINDOWS WINDOWS MEDIA and WINDOWS NT are trademarks of Microsoft Corporation GROUPWISE and NOVELL are trademarks of Novell Inc HITACHI is a trademark of Hitachi Limited LOGITECH is a trademark of Logitech Inc LUCENT is a trademark of Lucent Technologies Inc MATRA is a trademark of Matra Hachette MCAFFEE and NETSHIELD are trademarks of McAfee Associates Inc MYLEX is a trademark of Mylex Corporation NET2PHONE is a trademark of Net2Phone Inc NETOPIA is a trademark of Netopia Inc NETSCAPE COMMUNI
47. l automatically appear in this window The ToFax text box is the only mandatory text box for CallPilot The following parameters and characters are supported in the ToFax text box e Maximum supported length for the fax phone number is 120 characters Numbers 0 through 9 are supported e Uppercase and lowercase P and the comma is used when a pause is necessary e The Pound sign is used by some fax servers and is supported Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Creating and sending fax batch messages 23 e Common phone number symbols such as left and right parentheses and the dash are supported e Spaces are supported e When placed before a CallPilot mailbox number to designate the mailbox address the M is not case sensitive The other text boxes are optional and are used to customize or to direct CallPilot how to handle the fax Three specific CallPilot text boxes and their parameters are e ToName This is the fax recipient s name and can be up to 256 characters in length e DelReceipt You can use this tag to receive a Delivery Receipt in the form of a CallPilot message in your CallPilot mailbox when the fax is delivered to the recipient If the DelReceipt text box is set to 1 a delivery receipt is generated If DelReceipt is set to 0 a delivery receipt is not gener
48. lity for managing your messaging needs You can work with CallPilot from your telephone or your computer Desktop Messaging gives you access to your CallPilot mailbox through your Lotus Notes e mail Here are some of the many ways you can use CallPilot with your e mail Listen to voice messages View and print fax messages Record and send voice messages Create and send fax messages Forward and reply to voice and fax messages Call the sender of a message Contact the sender through Instant Messaging Add message options such as urgent and private Spell check messages before you send them Add voice fax or text file attachments to messages Address messages to CallPilot users on local and remote servers as well as to non CallPilot addresses Create CallPilot distribution lists Change your CallPilot password Access Web based My CallPilot to view user information and change your feature settings Some features mentioned in this guide may not be available for your CallPilot mailbox For details see the Feature availability topic in the Desktop Messaging online help or ask your administrator Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 10 Using Desktop Messaging for Lotus Notes Getting started About this guide This user guide is an overview of how to use CallPilot with Lotus Notes
49. n to the new CallPilot message End Setting message options Before you send a message you can set options for handling and delivery To set message options Step Action 1 In a new CallPilot message select Delivery Sensitivity and Read receipt and Delivery receipt options as required Delivery Normal x Sensitivity Pubic Readreceipt Delivery receipt For Delivery select Urgent or Economy or leave the setting as Normal e For Sensitivity select Private or leave the setting as Public When you send a message marked Private recipients can forward the message to someone else if they are not CallPilot users Also recipients in non CallPilot systems are not informed of Private settings In your message tell the recipient that the message is Private e For receipt acknowledgment check Read receipt to request acknowledgment that your recipient opened the message Check Delivery receipt to request acknowledgment that recipients received the message LLL Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Setting up message forwarding 39 S 2 Continue to compose address and send the message as usual End Forwarding and replying to messages You can forward a message and append an introduction to it You can also compose a reply to the sender of a message or to the s
50. n width You can use all of the data source column header tags to customize the document The following is an example using the Sample doc file SAMPLE DOC Microsoft Word ARE Tee ER von pot Forme Took Tke Window Lo J IDSGBAN GRAY OR o A MODEA ox grle er Prisons str OS D O G 2 OB To r To_Narne e Company To_Compary o Phone r To_Phone se Fax E To_Fax o Fax 604 Date r April 14 19999 Eo eee 1 To Names 4 X fumes 3 Hereis Micros sot Word 6 15 sample pnt merge docurnent for use with the Fax Bach Demo Wcontans aco wemane his page followed b by one pa ge of tent These three 3 olxls ij K 2j lowe i agesos N SSL LE a 1e d A SE0 Page 2 Sec i 2h MM CE M 7 In this example the document is customized for each recipient Data source column headers are inserted into the document using the Microsoft Word Mail Merge utility Insert function After the main document is customized the document is ready to be merged with the information in the Data doc file Consult your Microsoft Word Mail Merge help for more details on inserting data source text boxes into the document To merge data from the data source document into the main document When you are ready to merge data from the data source file into your main document Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Netwo
51. ng User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Logging on 11 Operating in a Citrix Thin Client environment from a Windows Terminal Server Once the administrator has installed CallPilot Desktop Messaging on the Windows Terminal Server and updated mail databases on the Domino server Citrix Thin Client users can run the CallPilot enabled Lotus Notes client When a Lotus Notes Client starts for the first time after the server configuration is completed CallPilot Desktop Messaging detects updated mail database makes all required modifications in the Lotus Notes client initialization file NOTES INI and prompts the user to finalize the configuration by restarting the Lotus Notes client Logging on When you log on to your e mail you can log on to CallPilot at the same time To log on from Lotus Notes To log on to CallPilot from Lotus Notes follow these steps Step Action 1 Open any of the CallPilot Desktop Messaging views The CallPilot Logon dialog box appears when you open CallPilot Desktop Messaging in Lotus Notes 6 xx or later CallPilot Logon 192 168 192 168 Mailbox 4751 Password Po l Remember password Cancel Configuration 2 In the Mailbox box type or select your mailbox number 3 In the Password box type your CallPilot password 4 Check Remember password if you want CallPilot to log in automa
52. o direct CallPilot how to handle the fax Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 22 Using Desktop Messaging for Lotus Notes Step Action 1 Go to Program Files Nortel CallPilot fax directory and open the Data doc file zax Ele Edt yew poet Format gods Table Window Heb hep wi OF MAR GAY LBA O m AMewlmm D rier Final Showing Mathup Shows ODD D G OD BB Does DORE RER CEE G Cope o a LA Weao ToFaxe ToNames Daler Dellypes a To Companys ToPhones o o le 16324061 Elise gayaga Ando CEE zi o iaasa j ME Du gt AwoShapes SOOBHMBAS HE Z A SRRGGQ Poort Sect 11 AA s Cdi REC TRE EXT OR mahus Ge 7 Add new columns or subtract existing ones as required For new columns choose a meaningful column header name Add the required data under each column header The data source can be created by any means available to populate a Microsoft Word table including importing information from existing files If you edit the recipient list using the Mail Merge utility that is click on Edit in the Data source section of the Microsoft Mail Merge Helper the Data Form window opens and lists all the entries in the data source table You can add delete modify and search for records in this window Any column headers that you added or modified in the data source file wil
53. ote You can also access My CallPilot from the View menu of the downloadable CallPilot Player End Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 58 Using Desktop Messaging for Lotus Notes To view or change your CallPilot feature settings Step Action 1 In My CallPilot click the CallPilot Features tab 2 Nortel My CallPilot Microsoft Internet Explorer Ele Edt Yew Favorites Tools Help Q DAO Pow irs O Z haa Address AE http flun2003srv mycalpdot int asp tocalementapo msgng Adobe WT 2 My CallPilot Mailbox Wayne Anderson 3226018 CallPilot Tools Telephone Settings Web Settings Greetings Telephone Options Mailbox Links Record external internal and temporary greetings and your Review and personalize your Create and maintain links to name for personal verification telephone interface and options mailboxes on other messaging presented to your callers services Message Notification E mail By Phone ZallPilo Set options and maintain your schedule for notification ofnew Maintain account information Set preferences for your CallPilot messages at remote telephone pager or text and set options for playing your message list displays and device e mail over the telephone behaviour and options for message editing My CallPilot Home Page Automatically forward incoming C
54. r A 3 Type or paste plain text into the message 4 Address the message and add a subject 5 Click the Send Message icon End Creating and sending fax batch messages To send customized CallPilot fax messages to multiple recipients you can use Microsoft Word Mail Merge and send your print job to the Nortel Fax Batch printer You must be familiar with Microsoft Word Mail Merge functionality to use this feature Consult your Microsoft Word documentation The CallPilot Fax Batch feature is only available to CallPilot Desktop and Web users who install the Nortel Fax Batch Print Driver To use Mail Merge with CallPilot you need your main document the file you want to send to your recipients and a data source document which contains recipient information such as names and fax numbers Your CallPilot Desktop Messaging installation includes a sample Microsoft Word data source document named Data doc and a sample Microsoft Word main document named Sample doc To access and modify the example Data source document The Data doc file consists of a Microsoft Word table organized in columns with one row for each recipient The following column headers exist in the sample ToFax ToName DelReceipt DelType ToCompany and ToPhone These column headers can be modified and deleted and new columns can be added The column header names serve as tags which can be inserted into the main document to customize the fax for each recipient or t
55. r dialog box appears asking you to confirm the cancellation If you select Yes all temporary files are deleted and the process ends However all faxes that are transferred already to the CallPilot server are sent If a problem occurs while transferring the fax a dialog box similar to the following appears CallPilot Desktop Messaging E xj 2 Faledto send the Fax addressedto 7 m7461 Woud you like to Retry Choose Yes to Retry No to Skip or Cancel to ond the Fax Batch process If you select Yes an attempt is made to resend the fax to the server If you select No the current fax is skipped and processing begins on the next fax in the list The skipped fax is not sent If you select Cancel another dialog box appears asking you to confirm the cancellation If you choose Yes all temporary files are deleted and the process ends Any faxes that have already been transferred to the CallPilot server is sent If you choose No the failure dialog box shown above are displayed again allowing you to make a different choice After all the faxes are transferred successfully to the server a dialog box confirms this Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Using custom fax cover pages 29 Using custom fax cover pages You can choose to include a cover page with your faxes The server administrator typi
56. r Sign In name Unknown to Nortel Multimedia PC Client MCS 5100 Tool tips for instant messaging buttons show the sender s sign in name and online status if this information is available To use instant messaging from Lotus Notes Step Action 1 From your CallPilot Desktop Messaging inbox select a message LLL Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 48 Using Desktop Messaging for Lotus Notes 2 On the Actions menu choose CallPilot Desktop Messaging gt Contact Sender CallPilot retrieves the message sender s CallPilot address and then the Contact dialog box appears 3 Click the tab for the instant messaging software It displays your Contacts list from Windows MSN Messenger application or your Friends list from the Nortel Multimedia PC Client application 4 Select and verify the instant messaging address or type the correct sign in name 5 Click Send to begin the session End Using the Message Waiting Indicator Desktop Messaging includes a Message Waiting Indicator MWI that appears as a telephone handset icon in the lower right corner of your screen in the Windows taskbar or system tray The Message Waiting Indicator notifies you if you have new messages and provides you with quick access to your inbox A red telephone handset icon indicates that you have new messag
57. rks Nortel Networks Confidential Creating and sending fax batch messages 27 Step Action 1 Start Mail Merge from the Microsoft Word Tools menu Depending on which version of Microsoft Word you are using Mail Merge is found under different menu headings a In Office XP select Tools gt Letters and Mailings gt Mail Merge Wizard b In Office 2000 select Tools gt Mail Merge c In Office 2007 select Mailings gt Start Mail Merge gt Step by Step Mail Merge Wizard 2 Verify that Sample doc is currently selected as the main document and that Data doc is currently selected as the data source 3 Select Merge to Printer and then select the Nortel Fax Batch driver in the Print dialog box that appears Note Ensure that Microsoft Word is not set up to print pages in reverse order 4 Click OK in the Print dialog box to initiate the batch fax process End When the document is merged data values from the data source file are merged into the main document at the appropriate tag positions and a separate fax TIF file for each recipient is created CallPilot Desktop software addresses and transfers the fax files to the server The CallPilot server is responsible for sending the fax to the recipients Once the process starts the Print Status dialog box appears The page number increases incrementally as each page is converted to a TIF file Since the first page is skipped this page is not included in the count For ex
58. rom a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region www nortel com callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 8 How to get help www nortel com erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Using Desktop Messaging for Lotus Notes CallPilot from Nortel is an advanced business communications system that offers exceptional flexibi
59. s except the Memo text box is 30 characters The maximum length of the Memo text box is 2500 characters Initiating a call using Call Directory Using the Call Directory feature you can call any person listed in the Lotus Notes Public or Personal Address Books CallPilot Personal Address Book the CallPilot Address Book on the Lotus Notes Domino server or the CallPilot Dynamic Address Book on the CallPilot server You can use the Call Directory feature in the following scenarios When any CallPilot view is active To access this feature choose Actions gt CallPilot Desktop Messaging gt Call Directory when any CallPilot view is active When you select the Call Directory menu item the Call Directory dialog box appears You can select any available Address Book select the person and then initiate the call by clicking Call Depending on the selected address book CallPilot attempts to retrieve telephone numbers from different fields e If the person is selected from CallPilot Personal Address Book CallPilot Address Book on the Lotus Notes Domino server or CallPilot Dynamic Address Book on the CallPilot server telephone numbers retrieved from the CallPilot Office Phone field Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Initiating a call using Call Directory 35 e If the person is selected from Lotu
60. s Notes Public Address Book telephone numbers are retrieved from the Work Office Phone and Cell Phone fields and the Home Home Phone field e If the person is selected from Lotus Notes Personal Address Book telephone numbers are retrieved from the Business Office Phone and Cell Phone fields and the Personal Home Phone field When the CallPilot Personal Address Book is open The Call directory feature is also available through the Actions gt Call menu item when you have the CallPilot Personal Address Book open or when you click Call CallPilot attempts to retrieve telephone numbers from the CallPilot Office Phone field When the Lotus Notes Public or Personal Address Books are open You can also use the Call directory feature when you have the Lotus Notes Public or Personal Address Books open This requires the administrator to make certain changes on the Domino server e To call a person from the Lotus Notes Public Address Book select a person and then click Call on the Address Book toolbar CallPilot attempts to retrieve telephone numbers from the Work Office Phone and Cell Phone fields and the Home Home Phone field To call a person listed in the Lotus Notes Personal Address Book select a person and then click Call on the Address Book toolbar CallPilot attempts to retrieve telephone numbers from the Business Office Phone and Cell Phone fields and the Personal Home Phone and Cell Phone fields Contact Verifi
61. the CallPilot Player The following illustration shows the controls you use on the CallPilot Player to work with voice messages CallPilot Player Could you fill in for me this aft EEK Choose either n telephone or ff Eile Edit View Actions Help computer to gt Zaf me record play IV 3 w Ph FSRESAES From Elizabeth Spence coeds Derrick Lavigne message Subject Could youll in for me this aft mae Disconnect Delivery Urgent Sensitivity v 2 13 2007 11 01 the telephone Adjust volume Play Adjust playback speed Stop Record Go to beginning Skip Skip Go to end of message back forward of message To select your telephone or computer to play voice messages You can choose to play your voice messages from your telephone or your computer To change from one to the other or to change the telephone number that CallPilot dials see Changing audio settings page 56 You can also click the Telephone or Computer icon on the CallPilot Player to change the setting To play a message from your telephone Step Action 1 To play a voice message when your telephone is selected for playback double click the message in your CallPilot inbox and answer your telephone when the telephone rings Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 16 Using Desktop Messaging for Lotus Notes
62. tically 5 Click OK End Note 1 Do not leave the Remember password box checked on a shared computer Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 12 Using Desktop Messaging for Lotus Notes Note 2 CallPilot Desktop Messaging supports multiple Lotus Notes logons to the same mailbox from more than one computer To log out When you exit your Lotus Notes e mail you automatically log out from CallPilot Remote login You can log in to your mailbox from any computer with CallPilot installed and configured in the same way as your office computer For example you can use a computer set up for guest access or your home computer with a dial up connection to the server Multiple Lotus Notes mail database support CallPilot allows a Lotus Notes user to change mail databases either at startup or during an active session Startup If you open a mail database on Lotus Notes client startup that is different from the one used in your previous session CallPilot Desktop Messaging detects this and synchronizes to the new database automatically Changing your mail database during the active session You can also change the mail database you are using during the currently active Lotus Notes and CallPilot session that is when you are logged on to a Lotus Notes mail database and are an active CallPilot cli
63. ts of your fax must have mailbox capability to receive the fax on their computer If your recipients access their messages from their telephone they can view the fax only by printing it You can also send your fax to a fax machine Step Action 1 Start the application you want to use to create the fax for example Microsoft Word The document you open or create must be no wider than 8 5 in 21 5 cm Multiple page documents are allowed When the document is ready on the File menu click Print or whichever option opens the dialog box to allow you to select a printer From the list of printers select Nortel Fax Click Print or OK or whichever option sends the file to the printer you selected The Compose Fax dialog box appears Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 20 Using Desktop Messaging for Lotus Notes File Name i View before image Moker Print Job sending Send fax options re Toulon 2 Delete before Send using Fax machine seperate each lax rames wath 9 z sending F mochine s 1220038 sawe OO hange order I Regeive a confematon of delivery Cover page option F7 Remon unions of files to be faxed selection Core Une lan cover page cover t Save to send Later ns d e 5 Before you send the fax you can add more documents by repeating steps 1 to 4 You can also
64. u click CallPilot Desktop Messaging gt Configuration 2 Click the Mail tab to display the current mail settings Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Changing mail delivery settings 53 CallPilot Desktop Messaging Configuration General Mail Address Book Audio Notification Default compose form Voice v Default forward reply form as received v 7 Include message header when forwarding replying Include cover page when forwarding fax cover tif Browse M Convert outgoing voice messages to WAV for non CallPilot recipients M Check spelling before sending MV Show MW Icon on taskbar l Create sent item M Enable Message Forwarding Rule Configure Message Forwarding Rule Advanced 3 The following settings are available Notification You can set CallPilot to update your message list automatically manually or at intervals such as every five minutes Choose Manually to save costs on long distance or ISDN connections Include message header when forwarding replying This ensures the header information of the original message appears in a reply or forwarded message Include cover page when forwarding fax Select this check box to add a fax cover page Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5
65. ur CallPilot message type Compose a Contact the sender messages text voice or fax new message of a message Derr ck Lavigne CallPilot Desktop Messaging inbox IBM Lotus Notes Fie Eai t EE Adde Z ES lo Date Subject amp Inbox Mark Blackwell 02 13 2007 11 00 AM Update complete see attached A Drafts Elizabeth Spence 02 13 2007 11 01 AM Could you fill in for me this aft B Sent Elizabeth Spence 02 13 2007 11 03 AM Text of the executive summary S4 Follow Up Maurice Croteau 02 13 2007 11 06 AM Fax of contract 39458934950 5 Junk Mail Mark Blackwell 02 13 2007 11 08 AM Explanation of marketing data Mark Blackwell 02 13 2007 11 09 AM FWD Case study you requested Ef All Documents E Mail Threads Bb Chat Transcripts S E CallPilot Desktop Messaging A m G ea ei all iw By To check for new messages The CallPilot Message Waiting Indicator in the notification area of your taskbar turns red and notifies you when you have a new message For more tips on using the Message Waiting Indicator or to turn it off see Using the Message Waiting Indicator page 48 New messages appear in red Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 14 Using Desktop Messaging for Lotus Notes To open a message To open a CallPilot message double click the message line S
66. ver page from a list of available cover pages Click Browse to choose the location where the cover pages are stored The default location is Program Files Nortel CallPilot cvrpages To select the cover page you want to include The CallPilot Player contains a menu item labeled Cover Page with options to Add and Modify Nortel CallPilot Desktop Messaging User Guide for Lotus Notes NN44200 104 01 02 Standard 5 0 11 April 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Using custom fax cover pages 31 E CollPiot Player File EGR View Cover Page Help fi LE we T Ce Bee Subiect FWO Test lax masssod T FRezdrecect Delivery Noma Cover Pubic Jr r cent The Add menu displays a list of existing cover pages available to use Select one and then click OK Available cover pages 1 xj Please make your selection hom the fst below Basic Cox ca The Modify menu displays the current cover page content and allows you modify it In the Modify window you can also preview the current cover page If you enable the Include cover page option CallPilot Desktop Messaging adds the selected cover page to the Fax Forward form The cover page appears as the first attachment on the list of attachments left pane The Attachment view right pane contains only the Cover Sheet Memo section of the cover page You can include any additional required information here E Conprot Player

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