CanIt-PRO End-User's Guide
Contents
1. All shows all messages 4 2 10 Viewing Specific Incidents To view an incident given its incident ID click on Trap Contents and then Specific Incident Type the incident ID and press Enter You can view another incident by typing its ID in the box and pressing Enter 4 2 11 Advanced Queries This page is only for advanced Canlt PRO users and allows you to do a more sophisticated message search by attributes such as subject recipient or spam score Details can be found in the CanIt PRO User s Guide 4 3 Rules This page lets you allow disallow particular senders from sending e mail to your account and lets you create custom spam filtering rules Canlt PROEnd User s Guide Roaring Penguin Software Inc 4 3 RULES 19 4 3 1 The Sender Action Table CanIt PRO can take specific actions based on the sender s e mail address To see the sender list click on Rules and then Senders The sender page appears Senders 1 to 1 of 1 Always Allow Always Hold for Approval Hold if Looks Like Spam Always Reject All Enter a specific Sender s e mail address Add Rule Page 1 Restrict listing to Senders containing Go Sender Who Action Comment support raman dfs Always Allow Incident 31645 Submit Changes Reset Figure 4 6 Sender Action Table The columns in the table are Sender The e mail address of a sender Who The user who last modified the senders disposition Action The action t2. User s Guide Roaring Penguin Software Inc Chapter 4 Canlt PRO Expert Interface The Canlt PRO Expert Interface is for advanced Canlt PRO users looking for more control than is provided by the Simplified Interface The Expert Interface allows you to further customize your anti spam settings create whitelists blacklists and interact with your own personal spam guarantine To access the Expert Interface click on the Enable Expert Interface button located at the bottom of the Simplified Interface screen This takes you to the Expert Interface s Home page Welcome Please make a selection from one of the links Current Statistics Pending Messages 10 0 36 Spam Messages 2642 94 7 Non spam Messages 138 4 95 Total Messages 2790 100 Figure 4 1 Expert Interface Home Page 41 Home Page The Home page shows you your personal anti spam statistics Note that the statistics display may be disabled by default to enable it change your preferences for Show statistics table on login screen in the Preferences page Section 4 5 Messages are categorized as follows Pending Messages Displays messages sent to your e mail address that are suspected of being spam CanIt PROEnd User s Guide Roaring Penguin Software Inc 11 12 CHAPTER 4 CANIT PRO EXPERT INTERFACE From this spam trap guarantine you can release valid e mail and reject delete spam messages Spam Messages Displays messages that h
3. Wed 14 Sep 2005 11 00 53 0400 Received from lh 86 Red 83 49 164 pooles rima tde net 83 49 164 86 by in3 magma ca Magma s Mail Server with SMTP id j8EExVQw002532 Wed 14 Sep 2005 11 00 26 0400 Message Id lt 200509141500 j8EExV0w00253 2 in3 magma ca From Mariano Snyder lt Fbghkyvt optonline com gt To dskoll mail magmacom com Subject For your information Date Wed 14 Sep 2005 08 58 21 0700 MIME Version 1 0 Content Type multipart alternative boundary NextPart 000 0000 PSRDKRUU XLPPHBKA X Mailer Microsoft Office Outlook Build 11 0 5510 X MimeOLE Produced By Microsoft MimeOLE V6 00 2900 2180 X Spam Status X Spam Status hits 21 1 This is a multi part message in MIME format Content Type text plain charset us ascii Content Transfer Encoding 7bit Dear Home Owner After satisfying the audit we are joyous to provide to you this offer Figure 4 3 Expert Interface Message Body Display 4 2 5 Summary of Links The Message Summary Display contains many hyperlinks These links are as follows e Click on the Date to display incident details see Section 4 2 8 e Click on the Subject to display the first portion of the message body If it is difficult to read click Strip HTML Tags to more easily read the text of HTML messages e The Sender entry is split over two lines Click on the first line user to open the Sender Action page Section 4 3 1 Click on the second line domain com to
4. address to For example if you give your address to someone from the domain roaringpenguin com only senders with e mail addresses roaringpenguin com will be able to send mail to this new locked address Address the locked address will accept mail from only the specific e mail address you ve given the locked address to For example if you choose this setting and give your locked address to joe roaringpenguin com joe roaringpenguin com will be able to send mail to your locked address but mary roaringpenguin com will not e Unlocked the locked address will accept mail from anyone and will act as a temporary e mail address that can simply be deactivated at any time 4 Select the action to take if the lock is violated e Hold mail in trap messages from non authorized senders will appear in your spam trap e Reject mail messages from non authorized senders will be rejected e Deactivate address discontinue use of that locked e mail address CanIt PROEnd User s Guide Roaring Penguin Software Inc 24 CHAPTER 4 CANIT PRO EXPERT INTERFACE 5 If you like enter a comment into the Comment field to help you remember why you are creating the locked address For example if you re creating an address to paste into a Web form you could put a little note about the Web site in the Comment field 6 Click Create Locked Address Your new address is displayed Your New Locked Address A new locked address has been crea
5. click e Select the question mark to set all action boxes to Do Nothing e Select the red X to set all action boxes to Reject message e Select the green check mark to set all action boxes to Accept message 4 2 8 Incident Details To view the details about a pending message incident click on the date of the particular message The incident page appears CanIt PROEnd User s Guide Roaring Penguin Software Inc 4 2 TRAP CONTENTS 17 Incident 38189 Please enter an incident ID 38189 Go Incident Incident ID 38189 Date 2005 09 14 11 01 00 04 Subject For your information Score 19 9 99 Status and Action Message was spam Bayes Training Spam Train as non spam Forget training See Bayes Tokens Freeze Status Frozen Click to Thaw Resolution Reject message Resolved By dfs Message Note Set Note Host Information Date Sender Relay IP Relay Name Delivery Attempts fbghkyvt 2005 09 14 11 01 00 04 optonline com W 206 191 0 217 mxi magmacom com 5 Figure 4 5 Incident Details The Incident page contains the following information Incident ID is a number assigned to each incident This ID lets you track down a spam incident Date is the date the message was first received Subject is the message subject Click on the subject to see the message body Score is the spam scanning score Status and Action is the incident status Itis one of th
6. open the Domain Action CanIt PROEnd User s Guide Roaring Penguin Software Inc 4 2 TRAP CONTENTS 15 page Section 4 3 2 Finally click on the W to perform a WHOIS query on the domain A WHOIS query takes a domain or IP address and attempts to find the person or organization responsible for it e The Relay entry is split over two lines Click on the first line the relay s IP address to open the Host Action page Section 4 3 3 Click on the second line the relay s host name if resolvable to open a WHOIS query on the relay s IP address 4 2 6 Status and Action In the Status and Action display any pending message has an entry box that determines possible actions for each message in the spam trap The possible values for the action are Do Nothing Leave the status of the message as pending for now Accept Message Mark the message as not spam so it will be accepted You should receive the mes sage in your inbox within a short period of time Reject Message Mark the message as spam so it will be rejected Blacklist host Mark the message as spam and in addition reject future messages coming from that host use with extreme caution Whitelist host Mark the message as not spam and in addition accept any future messages from that host use with extreme caution Blacklist sender Mark the message as spam and automatically reject any future messages from the sender Whitelist sender Mark the message as not sp
7. s amp i 7 amp m 7 6b43ba8900c Not spam https canit domain org b php c n amp i 7 amp m 7 6b43ba8900C Forget vote https canit domain org b php c f amp i 7 amp m 7 6b4 3ba8900C END ANTISPAM VOTING LINKS Figure 4 7 Voting Links in an E Mail Message Vote Stats ID 182737 Magic sb43ba8900c Spam Non spam Forget Training Figure 4 8 Bayes Vote Page CanIt PROEnd User s Guide Roaring Penguin Software Inc 4 3 RULES 23 4 3 14 Locked Addresses Locked Addresses are designed to solve the following problem You want to give out your e mail address to someone but you don t trust that person or organization not to turn around and give or sell it to others You want an address that can only be used by the person or organization you give it to and not by anyone else CanIt PRO s Locked Address feature allows you to do exactly that by creating a specific e mail address that can be given to and used by only one particular sender To create a Locked Address 1 Click on Rules and then Locked Addresses 2 Click Create a New Locked Address The Locked Address Creation page appears Create Locked Address Parameter Value Lock type Domain z Action if lock violated Hold mailintrap gt Comment FO Create Locked Address Figure 4 9 Locked Address Creation 3 Select a lock type e Domain the locked address will accept mail only from senders at the domain you ve given the locked
8. 3 7 Custom Rules 24 26 6545 eaea e Rh Be ee Alek ea 21 CanIt PROEnd User s Guide Roaring Penguin Software Inc 3 CONTENTS 433 Mismatch Rules scs one 02 bebe bed He be bee es 21 oe OP PANGS oie Oe Soe Dade dh be he Re eo Bae BO ee ae Sd A 21 ASAD Bayes BERES e ek A a ee a A eR Ba AA a 21 4 3 11 Blacklisted Recipients 2 0 4 0 bev Ra ee da ea bee 21 A312 Valid Recipes ocios 24 ca ede aed ea ea bal ea da bab aes 21 Aaa WOU ee Acie a ed ard a SE Yo ee He ro 21 43 14 Locked ABG oo ed ee ee a BR e A 23 ao OPUS co hava eo dada Be ed wha RG Oe RG Ee Pee Be ES HEE OS 24 44 1 Reports Homepage o oo a le Re a ee ee ae 4 24 Li EN 25 CanIt PROEnd User s Guide Roaring Penguin Software Inc Chapter 1 Introduction CanIt PRO is software that runs on your organization s or ISP s mail server scanning e mail messages and picking out those which it considers to be spam The software allows you as an end user to interact with it in various ways through a web interface set up by your organization s CanIt PRO administrator Through the Canlt PRO User Interface you can modify your settings to make sure that only the e mail you want to see reaches your inbox and you can view your own personal spam trap where guarantined messages are temporarily held This guide will walk you through a generic Canlt PRO User Interface Please note that your e mail administrator may have disabled certain functions in your organization s Canlt PRO in
9. Canlt PRO End User s Guide aring Penguin Software I 9 September 2005 E nowmebi N PENG INC Canlt PROEnd User s Guide Roaring Penguin Software Inc Contents 1 Introduction 5 2 Accessing The CanIt PRO User Interface 7 3 Canlt PRO Simplified Interface 9 4 Canlt PRO Expert Interface 11 A Home Pint ee hve ee ana an ana ee Tera aan nan A S 11 42 Trap Conten e oo Mena OE EE EA we oe AA A 12 4 2 1 Viewing the Contents of your Spam Trap o o 12 42 2 Message Summary Display Lo oom non ban ni psen ee 13 Hes BORIS 3c a ek a e a ea a RR Tn a bah Tenan dana Bung Kadin an we a 13 424 Message Body Display a 14 ALI Summar of LIMES caciones dekan ob edd awe wo 14 4 26 Status and Action o e ee so caseo rra an Abe ES 15 42 7 mck Spam Disposals o ea eS a eo eA En Ban a 16 228 Incident Detalls o oe ca oa e eae a Rake be Ab w 16 4 2 9 Viewing Other Messages o lt lt a a ee 18 4 2 10 Viewing Specific Incidents e e oo ba 18 ALAN Advanced Q eries ciociccosi corridas da bhn ee 18 45 ROMS oe hada dt aaa 18 43 1 She Sender Action Table oc ss ec oni oei eaea a ee as 19 432 The Domain A tion Table oa ec Bo a A uban Bab a A 20 433 The Host Action Table 0 soea ea oa e a e en ee 20 4 3 4 Bulk Blacklisting and Whitelisting 20 Aas MME TYPES non ni a be F e e A a Oe la 20 436 Filename Extensions s nan an an e e ea ba a 21 4
10. aken by CanIt PRO when a message from the sender arrives Possible actions are e No change keep the current action Always allow always allow mail from this sender without scanning for spam Danger ous attachments are still scanned and stripped Always hold for approval mail from this sender is always held for approval even if spam scanning does not flag it as spam e Hold if looks like spam this is the default mail from this sender will be held if it scores high enough on the spam scale e Always reject messages from this sender are always rejected with a permanent failure code Delete from Table the sender is deleted from the table Also CanIt PRO treats the sender as if the setting Hold if looks like spam had been used Comment Allows you to enter a comment if you like This can help you remember why you whitelisted or blacklisted a sender Canlt PROEnd User s Guide Roaring Penguin Software Inc 20 CHAPTER 4 CANIT PRO EXPERT INTERFACE To set new actions adjust the Action entries appropriately and click Submit Changes If you want to set an action for an e mail address that is not in the sender list enter the address in the text box and click Add Rule You will then be given an opportunity to set the action for that address Click on Always Allow Always Hold for Approval Hold if Looks Like Spam Always Reject or All to restrict the sender page to senders who are always allowed always held held i
11. am and automatically accept any future messages from the sender Blacklist domain Mark the message as spam and automatically reject any future messages from the domain The domain is everything after the in the sender s address Whitelist domain Mark the message as not spam and automatically accept any future messages from the domain Silently discard Silently discard the message Neither the sender nor the recipient will receive notifi cation that the message was lost Do not use this option lightly it is considered a serious breach of Internet etiquette to silently discard e mail To make changes set the action boxes appropriately and then click on Submit Changes A summary of the actions will appear Note that if you or your administrator has set the Method for choosing spam trap actions preference to Checkbox then instead of a drop down list you get a series of buttons like this CanIt PROEnd User s Guide Roaring Penguin Software Inc 16 CHAPTER 4 CANIT PRO EXPERT INTERFACE e2ie Acxl Figure 4 4 Checkboxes for Message Disposition e Select the red X to reject a message e Select the green check mark to accept a message e Select the question mark to take no action 4 2 7 Quick Spam Disposal If your browser is JavaScript enabled then a line of buttons similar to Figure 4 2 6 appears after the word All near the top of the display This lets you set all the action boxes on the page with one
12. ave been determined to be spam by you or automatically by the system Non Spam Messages Displays messages that have been determined not to be spam by you or auto matically by the system 4 2 Trap Contents The Trap Contents page shows you the contents of your Spam Trap guarantine and lets you release or discard guarantined messages Messages 1 to 50 of 675 au 21 4 XI Page 123456789101114b Submit Changes Date Subject AY Sender Y Relay AY Score F aa and Action 2005 09 14 i fbghkyvt 206 191 0 217 ay Reject message 11 01 Wed por sal sa optonline com W mx1 magmacom com 12 ca Do Nothing y 2005 09 14 info 65 54 185 18 Reject message INNING TIFICATIO a 3 Ye A 10 47 Wed MANS ES A usm2005lot org W bay15 f18 bay15 hotmail com Lea ana Do Nothing y 870Q7 46 52 4F 2005 09 14 pie eee mrwiliamsmensah4u 192 118 71 122 25 1 0050 Reject message 09 10 Wed AO AC A9 ae walla com W omail2 walla co il Do Nothing y Figure 4 2 Expert Interface Trap Contents 4 2 1 Viewing the Contents of your Spam Trap The Trap Contents page allows you to take action on quarantined messages Pending Displays pending messages Spam Displays spam messages Non Spam Displays non spam messages All Displays all pending spam and non spam messages Specific Incident Allows you to enter a Canlt PRO incident ID to check on the status of a particular message Advanced Query Allows you to perform an advanced message s
13. e and action from the menu e Click Submit Changes to submit the bulk data 4 3 5 MIME Types Advanced Canlt PRO users can hold or reject e mail with attachments of certain MIME types For more details please see the CanIt PRO User s Guide CanIt PROEnd User s Guide Roaring Penguin Software Inc 4 3 RULES 21 4 3 6 Filename Extensions Advanced Canlt PRO users can hold or reject e mail with attachments whose filenames end in certain extensions For more details please see the CanIt PRO User s Guide 4 3 7 Custom Rules Very advanced Canlt PRO users can create their own custom rules to affect the spam score For more information on creating custom rules please see the CanIt PRO User s Guide 4 3 8 Mismatch Rules Very advanced Canlt PRO users can use the Mismatch Rules page to check for a mismatch between the sender s domain and the SMTP relay s domain These rules are not recommended for general use and more information can be found in the CanIt PRO User s Guide 4 3 9 SPF Rules Very advanced Canlt PRO users can use SPF Sender Policy Framework Rules SPF allows the owners of a domain to assert which hosts are allowed to originate e mail claiming from that domain These rules are not recommended for general use and more information can be found in the Canlt PRO User s Guide 4 3 10 Bayes Settings This display shows the number of spam and non spam messages sent to your e mail address that have b
14. e following e New incident only one transmission so far e This incident is still open e Message was not spam e Message was spam Bayes Training tells you how the incident was trained using statistical analysis Canlt PROEnd User s Guide Roaring Penguin Software Inc 18 CHAPTER 4 CANIT PRO EXPERT INTERFACE Freeze Status tells you whether or not the incident is frozen This is an advanced feature and more information on freeze status can be found in the CanIt PRO User s Guide Resolution is the action that was taken to dispose of the incident If the incident is still pending you will have an opportunity to dispose of it here Resolved By is the user who resolved the incident The host information table is a table with a row for each relay host that attempted to deliver the message The recipients table lists all of the recipients of the message The history table is a log of actions taken for this incident This logs when the incident was opened and when it was closed and who closed it Finally the spam analysis report is a list of spam scanning rules which triggered along with the weight assigned to each rule 4 2 9 Viewing Other Messages In addition to pending messages you can view other messages in the trap by following these links in the Trap Contents menu Pending shows messages whose status is pending Spam shows messages whose status is spam Non Spam shows messages whose status is not spam
15. earch on attributes such as subject sender recipient etc CanIt PROEnd User s Guide Roaring Penguin Software Inc 4 2 TRAP CONTENTS 13 4 2 2 Message Summary Display The fields in the display have the following meanings Date The date and time the message was first received Subject The message subject Sender The sender but be aware that spammers can easily fake the sender address Technically the information in the Sender column is the Envelope Sender Address which may not be the same as the value in the From header of the e mail Relay The SMTP relay host that transmitted the message Score The spam score assigned by the spam scanning rules The higher the score the more spam like the message appears Any message scoring 5 or higher is held in the pending trap A message may be held even if it scores lower than 5 If this is the case a Hold Reason will appear below the score Possible hold reasons are HoldRelay You have asked CanIt PRO to always hold messages from the sending relay HoldSender You have asked Canlt PRO to always hold messages from the sender HoldDomain You have asked CanIt PRO to always hold messages from the sender s domain HoldRBL The sending host is in a real time blacklist and you have asked CanIt PRO to hold mail from hosts in the blacklist Hold Virus A virus was detected in the message and you have asked Canlt PRO to hold mes sages containing viruses HoldEXE Potentially exec
16. een used to train your filter s statistical analysis engine 4 3 11 Blacklisted Recipients This option is designed for system administrators wishing to check that messages coming into the company are destined for valid recipients It is only for very advanced Canlt PRO users and more information can be found in the CanIt PRO User s Guide 4 3 12 Valid Recipients This option is also designed for system administrators wishing to accept mail only for a set list of users It is only for very advanced Canlt PRO users and more information can be found in the CanIt PRO User s Guide 43 13 Vote If your organization s system administrator has enabled voting links at the bottom of incoming e mails allowing you to manually tell CanIt PRO whether you consider a message to be spam or non spam CanIt PROEnd User s Guide Roaring Penguin Software Inc 22 CHAPTER 4 CANIT PRO EXPERT INTERFACE directly from your inbox you will have access to the vote feature After clicking on a voting link in an e mail message you will be taken to the Vote page where you can choose whether you would like the details of that message to be remembered as spam or non spam You can also override any automatic training by pressing the Forget Training button More information on voting can be found in the CanIt PRO User s Guide BEGIN ANTISPAM VOTING LINKS Teach CanIt if this mail ID 7 is spam Spam https canit domain org b php c
17. f the message looks like spam always rejected or all senders respectively 4 3 2 The Domain Action Table Just as it can make decisions based on the sender s address CanIt PRO can make decisions based just on the domain part of the address The domain part is everything after the sign For example the domain part of info roaringpenguin comis roaringpenguin com To see the domain list click on Rules and then Domains The columns and actions in the table have similar meanings to those the Sender Action Table Sec tion 4 3 1 Click on Always Allow Always Hold for Approval Hold if Looks Like Spam Always Reject or All to restrict the domain page to domains who are always allowed always held held if the message looks like spam always rejected or all domains respectively 4 3 3 The Host Action Table Advanced Canlt PRO users can apply actions automatically based on the IP address of the SMTP relay host For more information please see the CanIt PRO User s Guide 4 3 4 Bulk Blacklisting and Whitelisting Entering a large number of hosts domains or senders into the blacklist whitelist tables can be time consuming This page allows you to ender addresses in bulk To see the bulk entry page click on Rules and then Bulk Entry e Enter the items you want to blacklist or whitelist one per line e Select the action Depending on your access rights you can bulk enter senders hosts or do mains Choose the appropriate entry typ
18. r preferred level of spam scanning intensity Under the heading Spam Scanning Level you should find a set of filtering options created by your organization s e mail administrator The choices available may look similar to the following screen shot Welcome Spam Scanning Level Opt out of spam scanning completely Only tag spam Current Setting Have IT staff handle spam Aggressively delete spam possibly legitimate mail too Set Spam Scanning Level Enable Expert Interface Log Out Figure 3 1 Simplified Interface Select your preferred option and click the Set Spam Scanning Level button Once you have made your choice your selection will be highlighted The system will remember your choice and you will not need to return to this screen unless you d like to modify your selection After setting your spam scanning level the system will begin filtering e mail sent to you according to the details of your selection No further interaction with CanIt PRO is necessary unless you d like to access CanIt PRO s advanced features These features are part of CanIt PRO s Expert Interface which permits you to allow or block particular senders setup a personal spam quarantine and further customize your anti spam settings The Expert Interface is covered in Chapter 4 of this user guide CanIt PROEnd User s Guide Roaring Penguin Software Inc 9 10 CHAPTER 3 CANIT PRO SIMPLIFIED INTERFACE Canlt PROEnd
19. stallation or may have customized the software to add extra functionality For these reasons the layout and options found in your CanIt PRO User Interface may differ slightly from those described in this manual CanIt PROEnd User s Guide Roaring Penguin Software Inc 5 CHAPTER 1 INTRODUCTION Canlt PROEnd User s Guide Roaring Penguin Software Inc Chapter 2 Accessing The Canlt PRO User Interface To interact with CanIt PRO you will need to visit your organization s CanIt PRO Login web page and enter a username and password The web page location and your username password will be given to you by your organization s e mail administrator Welcome to the Canlt Spam Trap PENGUIN You are not logged in The E mail Filtering Experts Please Log In Please Log In Username Password Language Browser Default Login Note Cookies must be enabled in your browser to log in The E mail Filtering Experts Powered by Canlt PRO version 3 1 1 from Roaring Penguin Software Inc Figure 2 1 Login Screen Canlt PROEnd User s Guide Roaring Penguin Software Inc 7 CHAPTER 2 ACCESSING THE CANIT PRO USER INTERFACE Canlt PROEnd User s Guide Roaring Penguin Software Inc Chapter 3 Canlt PRO Simplified Interface The first time you login to the CanIt PRO User Interface you will be taken to CanIt PRO s Simplified Interface page This interface lets you select you
20. ted Parameter Value Your new locked address pgivnq9vg5n7 la roaringpenguin com Lock type Domain Action if lock violated Hold message Figure 4 10 A New Locked Address You can cut and paste the address from the Web page into the Web form or any other window To view and edit a locked address click on Rules and then Locked Addresses The Locked Address Listing page appears For more details on Locked Addresses please refer to the CanIt PRO User s Guide 4 4 Reports The Canlt PRO Reports page allows you to view e mail traffic statistics for messages sent to your e mail address 4 4 1 Reports Homepage The main report page gives you a graphical summary of daily and hourly inbound e mail statistics organization wide To view your individual inbound e mail statistics click on one of the following sections Senders Lists the worst 50 senders the senders who have sent you the most spam Hosts Lists the worst 50 hosts the hosts that have sent you the most spam e Domains Lists the worst 50 senders the domains that have sent you the most spam Hit And Run Lists the worst 50 hit and run senders for a definition of hit and run please refer to the CanIt PRO User s Guide Statistics Will display a wide range of your inbound e mail statistics in HTML or csv format CanIt PROEnd User s Guide Roaring Penguin Software Inc 4 5 PREFERENCES 25 45 Preferences Very advanced Canlt PRO users can make fur
21. ther changes to their spam filtering settings in the Pref erences section This page allows you to set guarantine display preferences change your password import or export rules opt in our opt out of spam filtering set spam thresholds and edit pending message notification details Further details can be found in the CanIt PRO User s Guide CanIt PROEnd User s Guide Roaring Penguin Software Inc
22. utable content was detected in the message and you have asked Canlt PRO to hold such messages HoldMIME The message was held because of a MIME type rule HoldEXT The message was held because of a filename extension rule Status and Action shows the current status of the message and lets you determine the fate of pending messages This will be described more fully in Section 4 2 6 4 2 3 Sort Order Normally CanIt PRO sorts messages in order of date received with most recent messages first You can click on the arrow near the Score column for example to sort by score Click on the little up arrow in a column to sort by that column in ascending order Click on the down arrow to sort in descending order Canlt PRO colors the little arrow corresponding to the current sort order red You can change the default sort order on your preferences page described in Section 4 5 CanIt PROEnd User s Guide Roaring Penguin Software Inc 14 CHAPTER 4 CANIT PRO EXPERT INTERFACE 4 2 4 Message Body Display To view the body of a particular message click on the message subject The first portion of the message body will be displayed Message for Spam Incident 38189 Base 64 Decoded Message Strip HTML Tags See Incident Details Return Path lt fbghkyvt optonline com gt Received from in3 magma ca in3 magma ca 206 191 0 249 by mxl magmacom com 8 13 0 8 13 0 with ESMTP id j8EFOqhm011907 for lt magma roaringpenguin com gt
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