SonicWALL Email Security 5.0 User's Guide
Contents
1. 6 Unjunkiri Messages edit 6 Wie wine Message U peccet acta eod tacta a inr stufi dia get da 7 Endina MW OUT Junk SESS UO uale E a de a ati 7 Chapter 3 Anti Spam Techniques 7 0 4 2 2 9 Managing Allowed and Blocked Lists essere eene nnne nennen nnn 9 Adding People to the Allowed or Blocked Lists ii ib p a 10 Adding Companies or Domains to the Allowed or Blocked Lists esses 12 Adding Lists to the Allowed 4 eese enne nnne nnn nennen nennen 14 Contigunns Anti Spam ASSressIVelleSS cited ea RA a eons 16 Screening Messaces 1m Other Lino 39 BS isa a e i a E 17 Configuring Language Preferences for SonicWALL Email Security esses 18 Chapters 21 Sali Wea mage A 22 ASsiommepelegates Tor the Junk BOX nasa n o ated ha 22 Removins RP dic 23 junk Box soon ride ara A s ali da k 24 Send Simple no graphics Summary or Graphical Summary esses 26 SonicWALL Email Security User s Guide TRA P d Chabter 5 REDONIS a 27 Inbound Good vs Junk Ballo na et ir mer hd v det et be eI B Tu sated ade rasan pU Eb R2. i REL ER qt Eme ERE uz _ ide smcmuriraindtlcmabl rom e Ei Eara amp rrew iippart ebay cm Wiz aruff gt l njusg Trew iew Lie CHER kie Tiew 2 ccm khschkw bed Err Lr Land bel eget tay 205 Bier ign FLETA jifir i ejjin ELIT age ET x BEN 227 TA unyunk iex pavrl rTPAal rrzZfassinnms zum Tries opanirlbdareyza sc Tre ees fee hy Som jum unk fae Lissru ihalate ii RA rur risk Mee mid Pi MELLE ay Pee AS All t Biy Pomi vicarta fur ail ozm E aps if Se Farc ELER as oom raj Fe EET UH enfnfpaypal Fa T EI 1 mg ie datos Pie Tree BE Clee sikREdEalcst c m Wiss Seeded peor tdm unij Miss warninglalarisPc rcm es 313318haxcr i Hi CE erlepellar cce e ET Sire m FES ware bigay itt gaid Tai mel LER arjta ati fit Vimw
3. shorc one pf pur will want neve B 15252E PAZ mecrion for List Fremguerriy Asked Quesriors and ADSwers Gee far pw Stas wa ATLSWEI FSET queszicn SEREAEE LuszomEEI Honaper directly Fleng includes Acrcunt Del Eis sere All our fihrs day days week Thank you noe mIain for our Patronage ne immediately Cancaqcc you Sincerely ustomer Support H bri 1 Z amp b 235 0554120L11 le268 481 235281I1011 Free Fax pre om 1 rl view the header information click the Raw Mode option Ending Your Junk Box Session When you are done managing your Junk Box click the Sign Off button in the upper left corner of the screen or close the browser window Figure 2 5 Signing Off SONICWALL 71 Junk SonicWALL Email Security User sGuide Ending Your Junk Box Session TEE SonicWALL Email Security User sGuide _ CHAPTER 3 Anti Spam Techniques Managing Allowed and Blocked Lists U
4. Reason to log in Pn ere ee mufrg Debt Bert Ley GT sspam ras com Chee 1 wip hig Lose beega Lizy ST niemargnar spam y N cm Hamr Liner Cue Dunt Appena ety Cum upe nat ena com Loarm Qari Fini Limy oem tuti nipertrezz jat spree cnm mule Saree Ue Te 708 Om Life Lish Toen net Cormebrisbe Chet Emine Liy Sor Anir Spam elim Beet eed es Ae ere ay pam Hanepement Se tings a LI Im s l4 FO WE m T LL LA d 74 Fi E E p m Y Lem Log OE DERE LO Ua ek E rir mj je ut if c Hm 5 gt SonicWALL Email Security User sGuide VEN Note IMPORTANT Configure your web browser s pop up blockers to allow pop ups from your organization s SonicWALL Email Security server before using SonicWALL Email Security because many of the windows are pop up windows To log in to your Junk Box 1 Log in with your user name and password The Login Window is shown in Figure 2 2 Figure 2 2 Login Window SONICWALL gt Mis BP gt User lane Passwerrdi i engl fa SonicWALL Email Security User sGuide 2 Choose
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6. Configuring SMART Network Aggressiveness Settings You can adjust the SMART Network Aggressiveness settings to customize the level of influence community input has on organization spam blocking produced by the Self Monitoring Active Response Team SMART network Updates are provided to your gateway server at defined intervals To adjust your collaborative settings click one of the radio buttons from Mild 1 to Strong 5 A setting of 5 means that you are comfortable with the collective experience of the SonicWALL user community A setting of 1 or 2 indicates that you are skeptical of the collective experience and want to judge more email for yourself Configuring Adversarial Bayesian Aggressiveness Settings This aggressiveness setting determines how likely an email message is to be identified as junk email This is the foundational setting for the Bayesian statistical contribution to spam blocking Selecting a stronger setting makes SonicWALL Gateway more likely to mark a message as spam 16 4 SonicWALL Email Security User s Guide Managing Allowed and Blocked Lists Wh Determining Amounts and Flavors of Spam You can determine how aggressively to block particular types of spam including sexual content offensive language get rich quick gambling and advertisements For each of the spam flavors Choose Mild checkbox 1 to be able to view email that contains terms that relate to these topics Choose Medium checkbox 2
7. If you do nothing these messages are automatically deleted after the number of days configured by the SonicWALL Email Security administrator Unjunking Messages To unjunk a message 1 Click the box to the left of the message to select the message you want to retrieve 2 Click Unjunk The senders of any messages you unjunk are added to your list of allowed senders future messages from these senders are delivered directly to your Inbox To unjunk all messages 1 Click Check 2 Click Unjunk TELE SonicWALL Email Security User sGuide ign ea pralilet Viewing Message Content Ending Your Junk Box Session tt Depending on your organization s configuration you can view the message content by clicking the View link in the Junk Summary Message For security reasons SonicWALL Email Security displays only the text portions of the message and does not display graphical images Figure 2 4 Viewing the Message http hedgehog SonicWALL Message View Mozilla Firefox SONICWALL Te me Massy Subject Win Free Travel F rimi Giir Da iiupDOnEchhn dser erem Date Recelwed ire Threat Dee Category Sian Dec 17 2003 L7 0 Gambling Message content Text Context Carly ti Haw ode DESAI auremsuresd e mail 1 just received your Sree See ELTE ta
8. these Tha pall deere B rbi a eer well Be bo my Alinee en sn mer FE MR ee Bee mail sent toc you example com Fram gr a mire Teh mem rug rajt saa eae ta Gr FREE a Loss rc ae mam Home loai Guster Feed rh Hare Logs Qka Quote Acre rik rh Ez ec turi Ppi mote ure Sat T A On lia ies pU Dont your Debt 11 je Anli Spam Set binges Hirt bep uer er Senn Planagement Settings cbr 5 D Lr gms hum freauenc imma o vou ema ure ta pee SonicWALL Email Security User s Guide VEN You can scan these messages to see if there are any messages you want to receive which were miscategorized as Junk If you see a message you want to receive click the Unjunk link next to it and the message is sent to your Inbox The sender of any messages that you unjunk is added to your list of allowed senders and their messages are not marked as junk in the future Depending on the settings for your organization s installation of SonicWALL Email Security you might also have a View link in the Junk Box summary message Click the link to view the content
9. Jam De jan qain apris l i a Hin ip Junk Email Hzeakdawn Heri Daily Marber Pree 1 1 a i u UB honk Email its Breakdown 3 righ n d Lad Mmm c ns ss 56 T ee e BRE Ud 259 OG 4 DH SonicWALL Email Security User s Guide pr amp Junk Email Breakdown TEE SonicWALL Email Security User s Guide Index A adding a delegate 23 companies or domains allowed blocked lists 12 lists allowed list 14 people allowed blocked lists 10 address conflicts 9 Adversarial Bayesian Aggressiveness 16 allowed list adding 14 allowed blocked lists 9 adding companies or domains 12 adding people 10 deleting 13 deleting people 11 anti spam aggressiveness settings 16 B blocking foreign languages 17 lists 9 C companies or domains 13 configuring Adversarial Bayesian Aggressiveness 16 language preferences 18 SMART Network Aggressiveness 16 D delegates for junk box 22 SonicWALL Email Security User s Guide VIEN deleting companies or domains allowed blocked lists 13 delegate 23 junk mail 6 people from allowed blocked lists 11 spam 2 Directory Harvest Attacks DHA 29 displaying junk mail 5 downloading reports 27 F foreign languages blocking 17 preferences 18 G graphical junk box summary 26 J junk bo
10. 9 pee Migeguergding lilu 08 28 2006 01 10 PM jrinrnailfrantmr caorm viri exe mundus mur gi gu 08 28 2008 01 10 Check Ad Uncheck A Delete 315 of 12 Dispiay 10 BA 14 t Tti You can display all junk mail likely junk mail or other unwanted email if your organization has configured SonicWALL Email Security to screen for viruses phishing or email that contains content your organization has chosen to manage through policies Search Subject E Go Show Spam Show Likely Spam Show Phishing Show Likely Phishing Show Virus Show Likely Virus Show Policy Show Other SonicWALL Email Security User sGuide EN Searching in Your Junk Box To search for email messages in your Junk Box 1 Enter a word or partial word in the Search text box Note Search is not case sensitive 2 Select the field you want to search in Subject From or Date Date formats can be entered as MM DD YY MM DD YYYY 3 Click Go To search for specific email threats check or deselect check boxes under the Search text box and click Go As an example suppose you wanted to see only messages that were Spam or Likely Spam To do this select the Show Spam and Show Likely Spam check boxes deselect all other check boxes and click Go Deleting Messages To delete individual messages 1 Select a message 2 Click Delete To delete all messages 1 Click Check 2 Click Delete
11. FROM JURISDICTION TO JURISDICTION This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose DISCLAIMER OF LIABILITY SONICWALL S SOLE LIABILITY IS THE SHIPMENT OF A REPLACEMENT PRODUCT AS DESCRIBED IN THE ABOVE LIMITED WARRANTY IN NO EVENT SHALL SONICWALL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE HARDWARE OR SOFTWARE EVEN IF SONICWALL OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall SonicWALL or its suppliers liability to Customer whether in contract tort including negligence or otherwise exceed the price paid by Customer The foregoing limitations shall apply even if the above stated warranty fails of its essential purpose BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU NOTE The SonicWALL Email Security software service is an annual subscription which is subject to the terms and conditions of SonicWALL Inc s applicable subscription agreement and includes Product upda
12. Junk Day Humber of Users Protected hu il na Li a La a 08 20 06 fats b 295 08 23 06 Parly cai hab Ld aom DR 2R 06 ri wd Da 27 05 08 25 05 i UU 25 UU lb ded AL RUD iff ng 214 vis 1 Outbound Good vs Junk Email The Outbound Good vs Junk page illustrates the number of outgoing email that is good versus junk email Values are shown in number of messages per day and also according to the percentage of good versus junk Figure 5 3 Outbound Good vs Junk SONICWALL gt FI 3 FIT I Heports amp Outhnund ond vs hmi IET dus S ay F ge Bare ere Gund we B dunk Gre pham All Vina Bali v end LA m Goad mail junk Oe tos og zu Oa EL On 28 06 3 08 27 05 08 26 06 SonicWALL Email Security User s Guide Junk Email Breakdown W amp Junk Email Breakdown The Junk Email Breakdown page illustrates the types of messages received and shows the comparative amounts of messages that were identified as spam likely spam contained viruses likely contained viruses phishing likely phishing were identified by policy rules and were considered Directory Harvest Attacks DHA Figure 5 4 Junk Email Breakdown TT SONICWALL gt 1 gt A EMAIL CECURPITY jil 4 rien _
13. a language click the button under Allow All adjacent to the language To block all messages in a language click the button under Block adjacent to the language Click No Opinion for a language to receive messages in that language All messages in languages for which you choose No Opinion are screened for spam and all other filters in SonicWALL Email Security English is not included on the list of foreign languages because it is the default language for SONICWALL Email Security Configuring Language Preferences for SonicWALL Email Security Note You can change the language in which the user interface for SonicWALL Email Security is displayed To change the language 1 Click the Preferred Language link in the lower right frame of most user interface windows The Preferred Language window appears as shown in Figure 3 10 Figure 3 10 Preferred Language French Francais German Deutsch Japanese 3E 88 2 Click the Language drop down list 3 Select any of the available languages Your computer must support the language so that the language is displayed correctly Click Reset to Browser Primary Language to return to the language your browser usually runs SonicWALL Email Security User s Guide Managing Allowed and Blocked Lists Wh Configuring Language Preferences for your Junk Box Summary You can configure your Junk Box summary to appear
14. gt COMPREHENSIVE INTERNET SECURITY SonicWALL Email Security 5 0 User s Guide SONICWALL gt gt B SONICWALL gt SonicWALL Email Security User s Guide Version 5 0 SonicWALL Inc 1143 Borregas Avenue Sunnyvale CA 94089 1306 Phone 1 408 745 9600 Fax 1 408 745 9300 E mail info sonicwall com Copyright Notice 2006 SonicWALL Inc All rights reserved Under the copyright laws this manual or the software described within can not be copied in whole or part without the written consent of the manufacturer except in the normal use of the software to make a backup copy The same proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original This exception does not allow copies to be made for others whether or not sold but all of the material purchased with all backup copies can be sold given or loaned to another person Under the law copying includes translating into another language or format Specifications and descriptions subject to change without notice Trademarks SonicWALL is a registered trademark of SonicWALL Inc MailFrontier Inc the MailFrontier logo MailFrontier Self Monitoring Active Response Team SMART Network and MailFrontier Software are trademarks or registered trademarks of SonicWALL Inc SonicWALL Inc the SonicWALL logo SonicWALL Self Monitoring Active Response Team SMART Network and SonicWALL Email Securi
15. in any of the languages shown in Figure 3 11 if your computer supports the language modules to display the character sets To change the language for your Junk Box summary 1 Click the Settings icon at the top of the window and select the Junk Box Summary link 2 Select a language from the Language of summary email drop down list as shown in Figure 3 11 Figure 3 11 Languages for Junk Box Summaries SONICWALL gt ul EMAIL SECLINTTY E Q 2 9 rantiar lusk 8 Pummi G oem LI amp Mara L Aimee te Corporate Junk Summary Frequency of sumraries 1 Hau lime of day lo send summary a of um nmi Day nf werk in anna simia mates and Language of summary email Enghsh d renal plain summa na graphirs Japanese U Send Junk to Chinese mr m pe delegates Korean tha 01 the delegate not te Daith Baprrirrea rar hmi tual men v FTA Gaiman Spanech Brazilian Portuguese Portugu s do Brasil Russian Fendi fec Monagan Morak Swedish italian es33 lies0o0 3 Click Apply SonicWALL Email Security User s Guide W Managing Allowed and Blocked Lists 20 4 SonicWALL Email Security User s Guide xy CH
16. mihe Free mr TG weld of Eta msan ET tied mating lists auccessthully i olay 10 LII LL 5 Dema Rear h n Habag Last mad Aleman 0 0 5 5 cel ma enar cn DAinfosabeut corn Fl m E CJ gexample ccnm manne cem worddwordoftheday com SonicWALL Email Security User s Guide VEN W Managing Allowed and Blocked Lists Configuring Anti Spam Aggressiveness The Anti Spam Aggressiveness window allows you tailor SonicWALL Email Security to your preferences This window is optional SonicWALL recommends using the default setting of Medium or 3 unless you require different settings for specific types of spam blocking Note The Adhere to Corporate Group Defaults checkbox allows you to follow your IT department s recommendations If your IT department enforces these settings the checkbox is dimmed you cannot change blocking levels Figure 3 8 Anti Spam Aggressiveness Settings SONICWALL 4 F 1 Anti Spam Techniques Hai Ambi Srann 2 ehm agnrpriic ampan amis segruprinta i 3 TITU be BERT HEETE Om 1 AL E nimm mm m Tig 1 16 Adversario Dayecian Aggressiveners Selected stronger beting mil make metiages wilh the conbeni below more likety ta be marked a Fasial Conde Gffensive Language Get Rich Quick Gambling Arari inire
17. APTER 4 Eh cen Settings Settings allows you to set various options about what you want to do with messages that are spam likely spam phishing viruses or have content that is not allowed by your organization s policy Click the Settings button to view and change your spam filtering settings Figure 4 1 Settings window SONICWALL gt iC 12 4 Sc art 1 Fal x 8 F Spam Managenvert Dorst dala Action for messages marked as Definite Span Altering of messages to users erg in dunk Bee amd delete g ar Ch days Tag wih 5 i ilr Bis mile Action tar messages marked at Likely Span Likely Spam fitering of pass messages throogh to in in Junk Box and alere after 30 days Tag wah LIKELY added ta the mibpte SonicWALL Email Security User s Guide Up Spam Management Spam Management You can determine what action to take with messages marked as Spam and Likely Spam Check one of the following options Spam Filtering Off SonicWALL Email Security passes messages through to your Inbox Store in Junk Box and delete SonicWALL Email Security stores all messages that it deter after number of days mines as spam for the number of days set by your Son icWALL Email Security administrator Tag with text you can add words to mark messages that are spam or are likely spam Assigning Delegates fo
18. Add Sender to Allowed List dialog appears Figure 3 2 Figure 11 Add People to Allowed List 2 http 10 202 202 28 SonicWALL L OX P GF Add Close Add Sender to Allowed List Enter the people s email addresses separated by carriage return Add Cancel Done 4 Enter the email address of the address you want to allow If you add multiple people press Enter after each one 5 Click Add Deleting People from the Allowed or Blocked Lists To delete people from Allowed or Blocked lists 1 Click the Anti Spam Techniques button 2 Click the checkbox adjacent to the address to delete that address from the Allowed list 3 Click Delete SonicWALL Email Security User s Guide VEN WY Managing Allowed and Blocked Lists Adding Companies or Domains to the Allowed or Blocked Lists To add companies or domains to Allowed or Blocked lists 1 Click the Anti Spam Techniques button 2 Click Companies from the left hand navigation menu A list of companies is displayed as shown in Figure 3 3 Figure 3 3 Allowing or Blocking Companies and Domains SONICWALL gt ry A l T T Malfrontier t n Anti Spam e Lompanitd Bor s E Im kil la Madden ta Note Some company addresses are adjacent to a dimmed checkbox These addresses are on the organization Allowed list users cannot delete these companies 3 Click Allowed to view the companie
19. R 28 Qutbound Good vs Junk ki VA erus 28 Junk Emal aden 29 gt di EMT nm 31 TED SonicWALL Email Security User s Guide Preface SonicWALL Email Security guards the perimeter of the organization against the costly dangerous and growing threats to corporate email Threats are stopped before they infiltrate corporate mail servers and employee inboxes SonicWALL Email Security secures email connections and blocks unwanted email while ensuring timely delivery of all legitimate email SonicWALL Email Security provides the most comprehensive and effective spam blocking available The solution filters email uniquely for each user taking into accounts the varying preferences and patterns of each user SonicWALL s solution is dynamic self learning and self running SonicWALL Email Security provides protection against all forms of email threats from entering your Inbox Documentation Overview SonicWALL provides documents to install administer and use its products to protect email users from phishing spam viruses and manage your security policies for your organization Network Administrators SonicWALL Email Security Getting Started Guide SonicWALL Email Security Administrator Guide SonicWALL Email Security User Guide Note To view SonicWALL Email Security documentation online go to
20. ean Dutch French German Spanish Brazilian Portuguese Russian Hindi Norwegian Swedish Italian Note correctly display the Junk Summary a language other than English you must install the appropriate language packs on your computer 5 f you prefer check the Plain Summary no graphics checkbox 6 Check the Send Junk Box Summary to delegates checkbox if you want to send summaries to a delegate If you have not yet assigned a delegate navigate to the Settings gt Delegate page 7 Choose one of the options for the junk summary All junk messages Only likely junk 8 Click Apply SonicWALL Email Security User s Guide Up 44 Junk Box Summary Send Simple no graphics Summary or Graphical Summary You can receive the Junk Box Summary as a simple list or in a more graphical format Figure 4 5 shows a simple list Figure 4 6 shows a more graphical presentation Figure 4 5 Simple Junk Box Summary 65 13 Junk Summary Junk Hao Summer tar bdrdexample coq The 24 intad below have beer placed in your parsor Box ence your last Junk Box Summary eil ba delgted after 00 dwyr racareg nd tasa Unjunk The masaya wil ba dalarad tn yeur mbox and the gender will ba added fo your iet co ther emais are neo booked Jonk Summary
21. er of the product SonicWALL and its suppliers entire liability and Customer s sole and exclusive remedy under this limited warranty will be shipment of a replacement product At SonicWALL s discretion the replacement product may be of equal or greater functionality and may be of either new or like new quality SonicWALL s obligations under this warranty are contingent upon the return of the defective product according to the terms of SonicWALL s then current Support Services policies This warranty does not apply if the product has been subjected to abnormal electrical stress damaged by accident abuse misuse or misapplication or has been modified without the written permission of SonicWALL DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WARRANTY ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE NONINFRINGEMENT SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING LAW USAGE OR TRADE PRACTICE ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS THE ABOVE LIMITATION MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
22. http www sonicwall com support SonicWALL Email Securitv User s Guide v Documentation Conventions Documentation Conventions Bod you see in a SonicWALL Email Security window Bold Courier Text that you type in a command line Finding Online Help Q Help Clicking the Help button describes how to use the contents of the window IMPORTANT Configure your web browser s pop up blockers to allow pop ups from your organization s SonicWALL Email Security server before using SonicWALL Email Security because many of the windows are pop up windows TB SonicWALL Email Security User s Guide CHAPTER 1 About SonicWALL Email Security When A Message is Flagged as Junk When SonicWALL Email Security determines a message is junk it stores it in a Junk Box Your network administrator determines whether users can access their Junk Boxes If configured the software periodically sends you email messages listing the messages flagged as junk email Figure 1 7 Junk Box Summary Junk Box Summary Unicode UTF 8 View Took Messe Help Ge er X Reply Al Forward Print Delet f rom Admin Dale ednesday September 06 2006 7 49 PM com Subject Junk Box Summary Junk Box Summary far 7 iie iksi Furor i Bea ec pg le a Bor Sey el be all ave T renes any
23. llows only mailing list mail Note You only add and delete Allowed lists To add lists to Allowed Lists 1 Click the Anti Spam Techniques button 2 Click the Lists link The Lists window appears as shown in Figure 3 5 Figure 3 5 Allowed Lists WAT g SONICWALL 7 6 amp 3 Liat 1 P iy MailFrprluer 2 m Pank Ba Sinan puni sail A g a Ferir To M j oof metrum J Lista Search Aree i Seri t SonicWALL Email Security User s Guide Managing Allowed and Blocked Lists Wh 3 Click Add to add mailing lists to Allowed Lists The Add Lists window appears as shown in Figure 3 6 Figure 3 6 Add Lists to Allowed List 3 http 10 202 202 28 SonicWALL GF Add Add Mailing List to Allowed List Enter the mailing lists separated by a carriage return Add 4 Enter the addresses of the lists 5 Enter a carriage return between each list 6 Click Add The updated Allowed Lists window appears as shown in Figure 3 7 Figure 3 7 Updated Allowed Lists Window SONICWALL FE U ITI aR fe TE n n VF gam arrinpu E aparra Gian le iim i W Mm irri Anti Spam Techniques Bub Plaka Leila fecha They mill ba Alert f ihr trad mdirr s 7 ig
24. ox Summary When Sonic WALL Email Security moves junk and likely junk messages to your Junk Box you can choose to be notified periodically by email Figure 4 4 Junk Summary Settings SONICWALL gt 71 K T ERI ECLI if i iJ rcntier TH MAL Deo Agi tiam CPi hes mmi Ti EFE Settings ej a res be rire dela junk Sumner Freguency of summaries Days W Time of day to send summary dns ime of das am P Aiten haur dl Day uf week t send summary UD any day of the week l Send en Monday Language of sirmmary email English d Send plain summary no graphics f simu k E Smag Bend Jusrk fos Sunemary be delegates an t adked ie umare email will be pert to the delegate nar tu ihe FL a ELI Kiarijivijarietu ime liche junk mekaya de Changes manage your junk summary settings 1 Choose the default email frequency for Junk summaries from the drop down list Your choices range from never to 14 days 2 Choose the Time of day to receive the Junk summary 3 Choose the Day of the week to receive the Junk summary ATL SonicWALL Email Security User s Guide Junk Box Summary f 4 Choose the Language in which to view your Junk summary You can choose to view the your junk summaries in the following languages English Japanese Chinese Traditional Chinese Modern Kor
25. r the Junk Box The Delegate window allows you to authorize one or more users to monitor your Junk Box as shown in Figure 4 2 Figure 4 2 Delegate User i SONICWALL gt F c lj riae m lt Haba Ads Paras Delegate delves a ATP SonicWALL Email Security User s Guide Assigning Delegates for the Junk f To add a delegate 1 Click the Add button The Add New Delegate screen appears as shown in Figure 4 3 Figure 4 3 Add New Delegate https 10 0 86 13 SonicWALL Add Delegates Mozil L OX SONICWALL Add New Delegate Fimi ermal address starts with Eu Errat Adler a a 0 0 1 L lsdmirdsiratoritqaidfjixxan STI 1 com E a mm L brian as2002 com 10085 13 8 2 Select a delegate from the list If there are too many users to display to search for the user type the user s name in the text box and click Go 3 Enter the email address of the delegate in the textbox 4 Click the checkbox adjacent to the preferred delegate 5 Click Add Delegate Removing a Delegate To remove a delegate 1 Click the delegate that you want to remove 2 Click the Remove button in the Delegate window SonicWALL Email Security User s Guide amp Junk Box Summary Junk B
26. ra sl MERA TEMA nami ja ST ee EL fa LES 4 SonicWALL Email Security User s Guide Q CHAPTER 5 S Reports The reports in this module show statistics for your organization not just your own spam Click the Reports button to view them SonicWALL Email Security displays summary information about the emails processed how many were junk and why they were flagged as junk Figure 5 1 Reports SONICWALL gt i P lt Reports 7 Reports Overview Sinte Jul O06 l arti scum f ETA pi dented inr ssgarezzjnii 203 Bie peris Select the report you want to view by clicking the appropriate link to the left Each report allows you to select the time frame for which you want the report run hourly daily or monthly SonicWALL Email Security User s Guide 27 S inbound Good vs Junk Email Inbound Good vs Junk Email The Inbound Good vs Junk page illustrates the number of incoming email that 1s good versus junk email Values are shown in number of messages per day and also according to the percentage of good versus junk Figure 5 2 Inbound Good vs Junk ONICWALL gt 71 4 gt EMAIL SECURITY ji LA MailFrontiur 2 5 Br Saizi LI prnlilri Reports A Help de Inbound Good vs Junk Haily Inbound Good
27. s and domains in the Allowed list SonicWALL Email Security User s Guide Managing Allowed and Blocked Lists Wh Adding a Company or Domain to the Allowed List To enter the name of the company or domain into your allowed list perform the following 1 Click the Add button Figure 3 4 Add Companies to Allowed List 10 202 202 28 SonicwALL CE Add Close Add Domains to Allowed List Enter the domains separated by a carriage return Add Cancel 2 Enter the Web address you want to allow If you add multiple addresses press Enter after each one Note NOTE Specify full domain names in this format example com or example gov Domain names such as gov or com are not valid entries 3 Click Add to add a company or domain Deleting a Company or Domain To delete a company or domain 1 Check the check box adjacent to the name of the company or domain you want to delete 2 Click the Delete button to delete that company from the Allowed list SonicWALL Email Security User s Guide WP Managing Allowed and Blocked Lists Adding Lists to the Allowed List Email messages from mailing list servers do not always come from the same email address or FROM field in the address The email messages are from the person who posted the message to the list server and the message is to TO the mailing list The list sections looks at both the FROM and TO fields and a
28. s of the message to assist in determining whether it is spam Deleting Spam If you do not care about the messages in the Junk Box you can leave them there They are automatically deleted later F 2 4 SonicWALL Email Security User s Guide mg CHAPTER 2 Logging In to Your Junk Box Junk Box When SonicWALL Email Security determines that a message contains a threat or a likely threat it stores the message in a Junk Box on the server and alerts you by email as shown in Figure 2 1 You can log in to your Junk Box to view messages that were junked by SonicWALL Email Security Log in to SonicWALL Email Security using the link that your IT administrator gave you or by clicking the link in the Junk Box Summary message you receive Figure 2 7 Login Link e Junk Box Summary Unicode UTF 8 He View Tome Message amp X Repy Al Forward Print From Acimin Date Wednesday September 06 2006 7 49 PM To yougpexample com Subject Junk Box Summary al Junk Box Summary for Qo The 7 bied beloo have been in pour persona juri Box amos wour linet juri anc udi be afte ID aam recom ary bl orbs mentes dk Livi Te mex De dale E qour and De pesder dl ia iur tp Tuer ae never beached Email wen trc zam APR Click here irom
29. se the Anti Spam Techniques window to create your own lists of senders from whom you want to allow and block email SonicWALL Email Security provides separate lists for people companies domains and mailing lists For each type of list click the Allowed and Blocked tabs to see the different allowed and blocked lists You can search for allowed and blocked names company and lists in the Anti Spam Techniques window Click Search and type the name of the person company or list Note email address or domain cannot be simultaneously on the Allowed and Blocked lists If you add an address in one list that already exists on the other SonicWALL Email Security removes the address from the first list SonicWALL Email Security User s Guide WY Managing Allowed and Blocked Lists Adding People to the Allowed or Blocked Lists To add people to Allowed or Blocked lists 1 Click the Anti Spam Techniques button The window in Figure 3 1 appears Figure 3 1 Anti Spam Techniques i 4 SONICWALL gt o Y 6 Mal rontiar gar aj lil Anti Spam Terhnimurs amp People 10 Alga Berg Grarr ji ima dar A Mir et ELI JEU Eig barks f m T gr 4 2 Click Allowed to add people to the Allowed list yr 10 4 SonicWALL Email Security User s Guide Managing Allowed and Blocked Lists Wh 3 Click Add to add a person The
30. tes SonicWALL threat signature updates and standard technical support for one 1 year from the date of purchase SonicWALL Email Security appliances are integrated hardware and software solutions which include SonicWALL Email Security software SonicWALL Email Security appliances are subject to the terms and conditions of SonicWALL Inc s applicable license agreement Updates to the SonicWALL Email Security software SonicWALL Spam Signature Updates and technical support may be purchased on an annual basis AntiVirus support is optionally available Table of Contents Table of COMTCINS i i iii Preface M V Documentation Mete O V Documentation Convenios A aee ueste Cine ca un vi Pindo Online Help acquc s itai it bf nut mu M n tnt s vi Chapter 1 About SonicWALL Email Security 2 1 When A Message is Flassed as Junk teo tede bn tees 1 IPSIS Nia iyo a 2 Chapter 2 Logging In to Your Junk 3 Searchimg OUT Junk A A 6 Deen MESSIES a
31. the appropriate domain from the list if necessary Your personal Junk Box appears with any messages that have been flagged as spam or other unwanted email as shown in Figure 2 3 Figure 2 3 Junk Box window SMIG ATT 71 2 B a c teat xeu las ti i ANE A nre Tuuhnlaumi Box iri the Junk Bax mill ba deleted alter 30 days F Help Te edit your junk Bex ratiimga use a 5rarch in Subject G Thew Ei Shwe Liketr Spam Ehew Ei G ana Like Flushing bed Show Virus mi ja LRE virt show show Check Uncheck An Linjuri 1 10 of 12 Display 10 et FELTEN De 2 2 E DS uas a mai S pam py AY Senunry Etarilardi 5 DA OS 07 01 wipport owifipay cam Spar money tar r 08 25 2004 02 01 jrhn d mailfrentier rerm Wir Exe Seeing xs xmi ils Ha 02 01 FH CI yinua mnagugeradimm sx nd Da8 29 2D05 02 01 PM CI em Jii F nimi ss ites pa zu 250n5 52 01 DF ugs cer DEAS gru A F004 0 04 PM CI ema LE Espuriby DE JE JOTS n1 10 BM fppartBewilipay com Brent Lapafez n2 10 PH ljriirefimaillkanbar cern vitai
32. through 4 to cause SonicWALL Email Security to tag this email as likely junk Choose Strong checkbox 5 make it more likely that email with this content is junked Screening Messages in Other Languages The Foreign Languages window allows you to use the language in which a message is written as a criteria for receiving the message For each language shown in Figure 3 9 you can choose allow block or have no opinion For example you might want to receive all messages in German but want to block messages in another language You might also have no opinion about receiving messages in other languages Figure 3 9 Foreign Language e 4 ra SONICWALL 6 gt Mal Fr jer il i vi i Anil B parmi 1 Hel ETE DU uei J HE tE BAADAE uari all Ge BI ER TIBIH ias Allow All t all w email in a language Block to block all ema in a umgunsge turni r Languages aa Mo Opinion to sos ema i langusge T be screened by a installed STH aE Email Afi AS Bank An u Chan m m a m L BT ri L dh i if i ere imi r mi SonicWALL Email Security User s Guide WP Managing Allowed and Blocked Lists For each language decide if you want to receive or block messages in that language Toreceive all messages
33. ty are trademarks or registered trademarks of SonicWALL Inc Lotus Notes is a registered trademark and Domino is a trademark of IBM Microsoft is a registered trademark and Microsoft Server is a trademark of Microsoft Corporation Microsoft Windows 98 Windows NT Windows 2000 Windows XP Windows Server 2003 Internet Explorer and Active Directory are trademarks or registered trademarks of Microsoft Corporation Firefox is a trademark of the Mozilla Foundation Netscape is a registered trademark of Netscape Communications Corporation in the U S and other countries Netscape Navigator and Netscape Communicator are also trademarks of Netscape Communications Corporation and may be registered outside the U S Adobe Acrobat and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the U S and or other countries Other product and company names mentioned herein may be trademarks and or registered trademarks of their respective companies and are the sole property of their respective manufacturers Limited Warranty SonicWALL Inc warrants that commencing from the delivery date to Customer but in any case commencing not more than ninety 90 days after the original shipment by SonicWALL and continuing for a period of twelve 12 months that the product will be free from defects in materials and workmanship under normal use This Limited Warranty is not transferable and applies only to the original end us
34. x 1 delegates 22 searching 6 junk box summary 1 24 configuring language preference 19 language 25 simple or graphical 26 junk mail deleting 6 displaying 5 junk message P d L languages junk box summary 25 logging in 3 4 logging out 7 M messages junk 1 processed 28 unjunking 6 viewing content 7 R reports 27 downloading 27 Inbound Good vs Junk 28 Junk Email Breakdown 29 Outbound Good vs Junk 28 time frame 27 S searching corporate junk box 6 Self Monitoring Active Response Team see SMART 16 settings Adversarial Bayesian Aggressiveness 16 anti spam aggressiveness 16 junk box summary 24 SMART Network Aggressiveness 16 spam filtering 21 signing off 7 simple junk box summary 26 SMART 16 spam management 22 spam filtering settings 21 U unjunking mail 2 6 V viewing message content 7 TED SonicWALL Email Security User s Guide SonicWALL Inc 1143 Borregas Avenue T 408 745 9600 www sonicwall com Sunnyvale CA 94089 1306 F 408 745 9300 2006 SonicWALL Inc SonicWALL is a registered trademark of SonicWALL Inc Other product and company names mentioned herein may be trademarks and or registered trademarks of their respective companies Specifications and descriptions subject to change with out notice wee SONICWALL gt
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