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Cisco Unity User Guide

1. Cisco Unity User Guide Release 404 Published May 25 2004 Eee eng ui rn rely el d Coni CC a PRU a ama da a em eed Den dee p cc et Cove EH ueri eir pa de Nw Nei n Nas gate Ret FR Pr Fa sa ent i mt py fp cn Prata v AdstionalCzo Unity Documentation wit Gene Introduction to Cisco Unity v4 Gene Getting Started Enrolling on Cisco Unity 24 Feed TheTools You Use 24 Working With Cisco Unity By Phone 34 Ciso Unity Conversation Styles Managing Massages From You Ouok bor Using the Cisco Personal Communications Assistant Working With tho Cisco Unity Assistant 37 Woting With the Cisco nl box 34 Markig With the Media Master Control Bar 34 Securing and Changing Your Cisco Unity Passwords Managing Your Mailbox Sie Tips for Managing Your Maibox Sto 22 Roason Wy Your Max May Up Quicky Saarna Checking Messages 44 Checking Massages by Phone 44 hocking Messages from Your Outlook Inbox hocking Messages rom Your Cisco Serbay tes oit ma testeta aa Deleting Messages s1 Deleting Messages Phone s2 hocking Massages By Phone Managing Doletod Messages from You Outlok libor Managing Deleted Messages from Yau Cisco Unity box Sending and Responding to Massages 61 Sanding a Voce Message By Phone Sanding
2. Bello Press 3 to hear old messages then press 2 to hear deleted messages Use the following keys to contral playback as you listen to a deleted message nk ers f Rewind menage Fast rici 3 Br persists 3 eroe volun Facto nd Increase volu Blower playback Seip message ave are Pray message M Skip menage save aa new message waiting on your phone may or remain it Beb Use the following keya to manage the deleted message after you have listened to rii T puer Fenty Resend for NDS jr fas machine a eri message scien Pay messe re a ved INI peru puse permanently NN CEPIT ta it n wm ger Diele Managing Deleted Messages from Your Outlook Inbox You can delete voice and fx messages from your Outlook Inbox just you do e mail messages Depending on bov Cisco Unity ia set up you may abo be able deleted messages from the Deleted Items folder in Your Outlook Inbox to listen o reply to amd forward on to restore them to the Inbox or another olden and to delete them permanenti you are a United Messaging subscriber you mast also have your Outlook Inbox set up to send deleted messges to your Deleted Iems Zolder in Outlook to use this fete
3. Uso These Kays Anytime Ye Wer par NL pa tanet trta ape _ changing Penal santene Dd Te Change Yon Fax Delivery Phone Number rm Cisco Unity Sel Inthe Cinco Unity Avistan on Preferences men click Phone Menu On the Phone Menu Preferences page enter the phone number to which you sally you fanes seat Sei Click Save Setting Up Alternate Devices In addition to your primary extension your Cisco Unity administrator may se dlertate extensions for yo and may ao allow you to do so in the Cisco Unity Assistant Administrators set up alternate extensions for various reasons such as handling multiple line appearances on subscriber phones or Simplifying message addressing for subscribers on different Cisco Unity servers You may want w use alternate extensions to make calling Caco Unity ftom a cell phone a home phone or a phone at another work site moce convenent When you Specify the phone number for an alternative device in tbe Caco Unity Assistant Cisco Unity handles al calls from that number in he same way that it handles all from your primary entension assuming that the allerate phone number is passed along w Cisco Unity rom the phone system This means that Cisco Unity asociate alternate phone number With your account and when such phones aze set to forward to Cisco Unity callers can li
4. Do tbe following procedure to forward a voce message To Forward a Voice Message Cisco Unity Inbox click de name of he send In the open message click Forward To address the message to additional recipients you cas either subacriber names and or e mail addresses in the To Ce and Bec fields Separate multple names and adresses with semicolons For e mail drs ener the full e mail dires of he recipient lr example enter Same lonas com Click To Ce or Bee to select recipients from the Address Book M yout message is addressed to any Cisco Unity subcribers and you did not use the Address Book to address the message click the Check Names icon oa the and search for and select the When the names are resolved tey appear as links above the To Ce or Bec fields Cou can click link w remove an unwanted addressee Select ome or more special delivery options if applicable er ta it he xim apart Bep On the Media Master control bar click Record and record the message wit your chosen recording device Phone Pickup the handset when the phone sings wait for the tope then speak into the handset Speak into the microphone up your recording device ee the Changing Recording and Payback Seung chapter Sap Whee you finish recording click Stop To review your message before you send it click Pla
5. 7 D Deleting Messages You can delete new and saved messages by phone ftom your Outlook Labor and from the Cisco Unity Inbox Depending on how Cisco Unity is set up Cisco Unity may save your deleted messages tat you play restare and permanently delete them by phone from your Outlook Inbox and by using the Cisco Unity labox Deleting messages can be an important way to reduce your mailbox size expecially when Coco Unity is et up to automatically delete messages once they reach a certain age Ai your Cisco Unity administrator i Cisco Unity isset a message retention policy Cisco Unity is not set up todo so make sure you permanenti delete messages periodically To achive massages before deleting thom save hem s WAV Alex to your disk athe Caco Unity Inbox the Copy File option the Options menu on the Media Master control bar This chapter contains the following sections Deleting Messages By Phone page 52 Checking Deleted Messages By Phone page 5 3 Managing Deleted Messages from Your Outlook Inbox page 5 6 Managing Deleted Messages from Your Cisco Unity Inbox page 5 6 For information oa wiat to do your mllbox exceeds Ws nize in sc he Managing You Mailbox Siz section oa page 3 11 xm Deleting Messages Phone E m m E m m You can delete new and sat
6. Open your Outlook Inbox Sel Ou the toolbar click the New Voice Message icon or tbe Actions meau click New Vale Message Sepa Enter subscriber names and or e mail addresses and a subject Sup On the Media Master control bar click Record and record the message wit your hoses recoding devise Phone the handset when the phone rings wait for the tane then speak iato the handeet Speak into the microphone miren to set up your recording device ee the Changing Recording and Payback Seng chapter Sap When you finish recording click Stop Sep Ada text and attachments as applicable Se Click Send P Lapa Sending Rudin M Sending a Voice Message from the Cisco Unity Inbox You can send vole messages Cisco Unity subscribers email addresses nd pubic nd private distribution list Messages aressed to e mail addieses are Senta sound WAV file tached to an e mail message When you send a message from the Cisco Unity Inbox you can choose rom the following special delivery options LI sen regular mese Maik Fine Alerts tie recipient to rat he message confidentially cisco Unity subscribers cannot forward privare messages by phone or from e Cisco Unity Inbox when he recipient open the message thar pou may mot be able to receive ali types of fccit eventho
7. Unity Plays Before and Message page 1 5 Enabling the Message Type Menu Cisco Unity plays the Message Type before it lays your new and saved messages orat you can choose the messages dot you want bear by type voice messages receipts e mails f have the text to speech option ad fate GI you bave the fux option For each type of message that you chose o bear Cisco Unity plays the messages in the onder that you specify in the Cisco Unity a xm Pug _ changing enrage Pack tti The Message Type menu particularly handy when you want to check fra ein message type by phone and not check any others For example you may ant to use the Message Type mena if you are a Unified Messaging subscriber and o mot want to hear your e mail mesages by phone because you ke to manage them from you desktop instead When the Message Type menu is disabled for new and saved you will sot bear You wil also not hear the Message meau when you check messages Instead Cisco Unity simply plays your messages according to be ander that you specify To change the order see the Changing Message Playback Onder section page 133 To nable Message Type Mona Seph n the Cisco Unity Assistant on the Preferences menu click Message Payback Check the Message Type Menu checkbox Sel Seroll w the bottom ofthe page and click Save When the Mes
8. Click Play on the Media Master control bar Click Stop to stop playback For more information on ing the Media Master conta bar see Working With Media Master Control Bar section on page 33 For fux messages click the Link for the attached fax to start the fax viewer program on you computer eet t ae A rn cep Berl Ue the following icons or Message menu options to manage voce or fax messages Open previous mossa ere Opes de sext message ey send tr ND pond witha voice vai Jnl for messages trom Cisco Unity subcribers Yon can respond to nondelivey receipts NDR by resending the original message Before You sesend you can edit the recipiet and subject You Fan als special delivery optiona Note that you cannot resend fax messager LJ pond witha voice message 10 all who message and who Caco Unity sbseiber Send he message to anther subscriber aad or dation Note that you cannot forward any message thar is private ets the message Save the message and any changen such a marking the message as new or changing the subject and return to the Cisco Unity Inbox Csak is checkbox to ave We menage ar new Ci cause the MW on your phone wight Cancel ie menage witout ving change ad reum to fe Cisco Unity Inbox Saide re aap mul
9. gt p To Change Your Phone Passwort ron Cisco Unity Assistant Cisco Unity on the Preferences menu click Personal I the New Password box enter a password Enter digis O through 9 In the Confirm New Password box enter the password again ick Save PER mul Changing Phone Menu Preferences Phone menu stags control how you interact with Cisco Unity by phone You can choose the language in which you want to bear the Cleo Unity conversation aad ther you hear brief or ul nus chapter contains the following sections Changing Your Cisco Unity Conversation Language page 8 1 Changing Your Cisco Unity Phone Menu Type page 82 Changing the Time Format Used for Message Tine Stamps page 2 3 Changing Your Message Addressing Sting page 8 4 Changing Your Logon Conversation page 8 5 Maps af the Cisco phone conversation available at cisco com unlveredlenaldocprodueeicle_unty uity menus pit for the standard conversation and cisco confused dociptodicvoicee unity unity menual menus4O exop404 pat for Optional Conversation 1 Changing Your Cisco Unity Conversation Language Depending on how Cisco Unity is set up you may be able to select the language in which you bear the Cisco Unity conversation Your Cisco Unity administrator Sets the language in Which callers hear the Cisco Unity conversation
10. providet For example you may need to include international country codes Beginning with plus sign 9 and followed by the country code te city code nd then the number for your device 12069551234 Do aot str With zero or the international dialing prefix Do not include spaces dashes parentheses or other punctuation Ask your Cisco Unity administrator for assistance you experience difficulties Bave a tet compatible cellular phone tat you wt p ara tei pager you activate the automatic callback function available wich your phone when this umber is displayed For SMS GMP devices consider that some service providers replace he umber that you eater in de rom field with their own phone number For an alernative method of a callback be entering the number within The text of your message For example enter td 2065551236 ia tne Text Gee Siep 10 the Tex field enter any text you wat displayed or example You have voice mai Every time message arrives that matches the criteria selected ia the message notification settings Cisco Unity sends tis message M you setting up a text pager or Cisco Unity Inbox motiication ben akip o Sep 12 I the SMPP Provider ist selest a provider hen check the Notification Enabled heck box to cable the device ou are uncertain which SMPP provider to choose or if there mo providers Hat contact Cisco Unity dinitr
11. ven Cisco Unity isset up to play standard conversation Do the second procedure To Check Messages by Phone Optional Conversation 1 Sl when Cisco Unity is set up to play Optional Conversation 1 To review deleted messages by phone if applicable see the Checking Deleted Messages By Phone section on page 53 ho Bs You check anes You can pes o canc or back uj and pres for Help Te Check Mesage by Phone Standard Cameron Se Log on to Cisco Unity Sel Frese 1 to hear new messages or Press 3 1 to saved messages P ey Usete following keys to select the type of messages that you want to hear Note Mat if the Message Type mena is disabled in the Caco Unity Assistant you will not hear this mena Tice mesager 3 I 3 1 iter alata eye we saa ne Cs URN she ae te opaan scaly Se reru stop toed Rien ad ale et acier Use the following keys to conto playback as you ite to a message usc CLA Change voe Pay aavet menage suck fuser WC pay previous saved esie Rewind message Payment ved meme 73 pase 3 277773 jp pu mess m wm pep Sup Use the following keys to manage the message after
12. Replying ta Message by Phone page 6 7 Replying wa Message trom Your Inbar page 6 8 Replying to a Voice Message ftom Your Clco Unity abor page 6 10 a tt tats xm ep Forwarding Menge Forwarding a Message by Phone page 11 Forwarding a Voice Message rom Your Outlook Inbox page 6 13 Forwarding a Message from Your Cisco Unity Inbox page 6 14 Sending a Voice Message By Phone When you send a message Cisco Unity sends the message to your intended recipients without ringing ei extensions You can send voice messages to Cisco Unity subscribers and to pubiic and private distribution la Yon can dires a mensage to moro than one reciplent or type of recipient You dress a mensage by using the phone keypad to either spell the subeeriber name eto eater the extension of the sacer Whea yo address messages to private as you mast namber When you send a message by phone you can chose from the following special options E regular messages aac Regus return receipt so at Caso Unity aues your shen the recipient opens the message Noe that You may fot be able to receive ali types of receipts even though the Cinco Unity phone menus allow you o request them Ask four Cisco Unity administrator whether Caco Unity is set fto send read and delivery receipts to subscribere Tias lacamesge private soa de recipient Knowe to Weak t confidential Cisco Unity subscribers ca
13. mm Changing Phone You change your conversation language only from Cisco Unity Assistant aot by phone Te Change Your Cinco Unity Conversation Language Sup dade Cisco Unity Assistant on the Preferences menu click Phone Menu Berl nthe Language liat click the language in which you want to hear the Cisco Unity conversion Sei Scroll tothe bottom ofthe page and click Save Changing Your Cisco Unity Phone Menu Type You can bear either ful brief menus when you access Cisco Unity by pone Full menus provide comprehensive instructions nd if menus provide abbreviated versions of fll menus This section contains two procedures Do the applicable procedure to change our phone menu type by phone or from the Cisco Unity Assistant To Change Your Cisco Unity Phone Menu Type by Phone meri Log on to Cisco Unity mel 4 1 to switch between full and brief menus Tesi Uso These Kays Anytime Ye Wer per ERR Cnn Pee Man renee Te Change Your Unity Phone Menu Type rom the Cinco Unity Assistant nthe Cisco Unity Assistant on he Preferences mena click Phone Menu Sei On the Phone Menu Preferences page in the Menu Style list choose the mena style hat you want to hear Pat Cisco Unity plays comprehensive instructions clic if you are a mew Cisco user Biot Cisco Unity plays abbreviated v
14. res 243 Choose the private lst whose name you want to change by pressing the number ste it Press 4 to recond the name Te Change the Name oth Privat Lie Irom Cice Unity Assistant n the Unity Assist on he Private Lists menu click View Private Lists he private whose name you want to change I the Name field delete the old name and enter a new one for the list the Media Master control bar click Record and record the new sume of the list with your chosen recording device Phone Pick up he handset when the phone rings walt for the tone then speak isto the handset Maimedia Speak into the microphone up your recording device ee the Changing Recording and Payback Sings chapter When you finish recording click Stop Click Save P Changing the Members of a Private List E m m E E Private ins cn include an unlimited number of member However one private be lnchded as member of another private pubic distribution lit can be a member of a private list section contains two procedures Do the applicable procedure to change the mener of a private Hst by phone o from the Cisco Assistant To Change Members of a Private List by Phone og on to Cisco Un Press4242 Choose the private st whose members you want to change by pressing the umber of the lit After Cisco Unity plays the name o
15. Changing Private List Settings You can private distribution t to create your own groups of voice message recipients When you address voice message to one of your private list al of e recipients onthe receive the message Cisco Unity provides 20 private lists for you to personalize Only you can send voice messages your private You by phone or fom your Cisco Unity labox You cannot send messages from Your Outlook Inbox to your private list There is no limit imposed on the number of subscribers that can be added privat Other private cannot be member of a private lt however a Public distibuton la can be a member of a private This chapter contains the following sections Changing the Name of a Private List page 15 Changing the Members of a Private List page 15 3 Changing the Name of a Private List The mame that you enter far a private Hat in played in the Cisco Unity Inbox Address Book When you address messages to private lists by phone Cisco Unity Plays the recorded name that you can thst you bave addressed de Message to the correct Hst en in a i xum E E E p sup sws m Gage latet This section contains two procedures Do the applicable procedure to change the name ot a private list by phone or from the Cisco Unity Assistant To Change the Name Private Lint by Phone Logon t Cisco
16. E your message is addressed to any Cisco Unity subcribers and you did not use the Address Book address the message click the Check Names oa the seach for and select he subscribers When the names are resolved ey appear as links above the To Ce or Bee fields You can click link o remove an unwanted addressee Edit the Subject if applicable Select one or more special delivery options applicabile the Media Master control bar click Record and record the message wit your chosen record devise Phone Piek up the handset when the phone rings wait for the tope then speak ito the bandiet Speak into the microphone micropono set up your recording device see the Changing Recording and Payback Seniga chapter When you finish recording click Stop To review your message before you send i click Play on the Media Master control bar or slick Record to rerecord the mensage Click Sena Forwarding a Message by Phone Messages marked private cannot bo forwarded by pont or from the Cisco Unity abo This includes sny voice message that you or another Cisco Unity subscriber marked private and any e mail message you ot another sender maid private Outlook Do the following prosedure to forward a message as is ar to record an introduction at plays before the forwarded message Sanding ease eT To Forward a Message Sek Afe
17. chosen recording device Phone Pick up the handset when the phone sings wait for the tone then speak into the handset Malisdis Speak into the microphone set up your recording device ee the Changing Recording and Payback Settings chapter Be Whee you finish recording click Stop To review your message before you send i click Play an the Media Master control baz or click Record to rerecord the message P sunting nnt E Click Sena Replying to a Message by Phone E Do the procedure inthis section to reply to any message from another subscriber You can respond to just the sender amd you can da recipients You also respond to nondelivey receipts NDR by resending the original message message fom Unity Messaging Syste means that the caller was not a Cisco Unity subscriber or waa not logged on sone when de message was left You cannot reply o message tom such callers To Reply to Message o the mensage rss 4 Record the message and use the following keys as you record Yer esc y er T 77 Press to send the message or ress for message options Then the following keys to select options and follow the Cisco Unity conversation to send your message Ye pios y qim Y Change adici B perspective Tetange recording e message send Tor Follow the Cisco Unity
18. page 164 The information is also available a wallet casd Cisco Uniy Phone Memis and Shortt at hp cisco com univered ctfderproducoicele unty uityshvivelt diets di for the standard conversation and at p few co confanveedio u docproducvieele unity odie tte dt for Optional Conversation 1 Corel Phone shonas Main Menu and Shortcuts While listening to de Main menu press us Hear new message Senda message Review saved merge Review deed messages Change setup options Change Tem aerate proving Change message Change Tax elven Choose full or briet menus Change rhone password Change recorded name Change call nator 8 8 8 3 5 9 5 7 Message Type Menu While istening Message men press ore Te T Voice menage Ema 7 3 ei PER Phone Menton Sets Xn ak airmen Send a Message Menu and Shortcuts After recording a message press Change recording Set specia delivery Review message g Message Menu and Shortcuts Standard Conversation Style While listening to a message press Xn message Pay message by uber ved message Pay previous saved me
19. prae hone Pres 1 to enable or dsalenotication to the phone or pager Table 14 1 Use These Keys Anytime Yer qc 177 203 Changing a Notification Phone Number by Phone sup m By phone you can change the notification sumber for your ome phone work hone page and spare phone Additional notification number be hanged hom de Cisco Unity Assistant When phone numbers do not use spaces dashes or parentheses between digits Begin with any aces code needed make an external call or example 9 For long distance numbers also include 1 and the area code Depending on how Cisco is set up you may not e able to enter corta phone numbers Do tbe following procedure to change phone sumber for a notification device Te Change Phone Number Tog enw Cisco Un Pree 421 ta tt m Puget _ changing Mengen at Sup After Cisco Unity announces your notification statu press the corresponding key for the phone or pager whose amber you want change Ker prios Toe NI 3 pene sine prae hone Beb Press 3 to change de notification number Sup Enter the new number or press 1o keep the current number Ete only an extension when you phone number inside your organization for message Table 142 Ur These Keys Anytime Xe Wer sk 177 fap PER 2 15
20. Enter the sanes of recipients Media Master control bar click Record and record an introduction with onr chosen recording devie Phone Pick up the handset when the phone rings wait for the tope then speak ito the handeet Speak into the microphone to set up your recording device ee the Changing Recording and Payback Settings chapter When you finish recording click Stop Add text attachments as applicable a tt xim Forwarding a Voice Message from Your Cisco Unity Inbox You can forward a message a is or record an introduction that plays before the forwarded mesage Messages that you or another Cisco Unity subscriber mark piv cannot be forwarded trom te Caco Unity nba P _ Sending an banyordng Mee E m E sws When you forward a message from the Cisco Unity Inbox you can choose from the following special delivery options Lg Ti message sent efor regular messages DI Alerts the recipient to rest e message confidentially coco Unity subscies cannot forward privare by phone or Irom the Cisco Unity Inbox You are when the recipient opens message evo you may be abe to receive all types of even though the Cisco Unity Inbox allows you request them Ask your Cisco Unity administrator Cisco Unity set up to Sead ead receipts to
21. 124 Message Type menu 24 automatic playback in ViewMail 102 messaging changing addressiog setings from your Outlook Inbox 33 changing options for callers 124 P NS language changing See recorded name phone mena senings changing 4 NDR 42 PIN See passwords 77 eviction playback speed changing 4 about 164 playback volume changing 4 changing options 142 laying hanging phone number by phone 1 deleted messages 63 changing schedule 162 new and saved messages 61 changing types of messages 162 preferences device enabling or disabling by phone 16 saving sent messages in ViewMail 103 device enabling disabling from the private lists Assistam 162 A devices addressing messages io 61 changing members 153 changing the name 161 ound for new messages ia ViewMail 161 o Poewe To enroll on Cisco Uniy 22 ot hours greeting Options menu Media Master contrat bar 338 m a to access Cisco Unity by phone 32 access the Cisco Unity Assistant 37 passwords To the Cisco Unity Inbox 38 shout 77 the Cisco Unity Inbox online changing 77 dievibution iss 63 securing and protecting them 310 performance ases personal stings changing 21 delivery 2 nondelivery NDR 42 read 42 seconded name shout 74 changing recording greetings recording and playback setings recording dev
22. Communications Assistant page 3 5 Working With the Media Master Control Bar page 3 9 Securing and Changing Your Cisco Unity Passwords page 3 10 Managing Your Mailbox Size page 3 11 Working With Cisco Unity By Phone Yon can any tochtane phone to manage your voce messager Note that some TTY phones do not bave the capability vend the appropriate topes In this ui TTY users may need to use the phone keypad when navigating through the Cisco Unity conversation You may be able to manage your fax if you have the fax option and e mails have the text to speech option by phone as we ege aon to managing your messages you can use the Cisco Unity phone menus Yo manage the senings control bow you and your alles inerat with Cisco Unity by phone such as your greetings cll wansfer and message When you access Cisco Unity by phone you hear the Cisco Unity conversation Cheese two conversation stylet available See the Cisco Unity Conversion Styles section on page 3 2 for deal The recorded instructions guide you a play send nd manage messages and as you change your Cisco Unity senings Chen Unity by Phone Dial the applicable number Cisco Unity fom your desk phone from another phone within your organization or from outside Your organization Note hatt you are logging oo for the Bira ime sce the
23. For security reasons you may wish to enter some o all af your Cisco PCA credentials each tne lat you log on especially yon share a computer with thers Depending on how Cisco Unity is set up the above options may not be ER Working With the Cisco Unity Assistant m E m can the Cisco Unity Assistant to personalize the Cisco Unity phone senings that contol how you aad your caer interact with Caco Unity by pane For example you can manage your greetings call wansfer and message senaga Some Cisco Unity Assistant pages may include a Media Master control bar which you use wo record and play greetings and mames See the Woking With the Media Master Bar section on page 3 9 Do the following procedure to access the Clco Unity Assistant the Cisca Unity Assistant Go o the Cisco PCA Unity servericscopea Note hate URL s case sensitive I yon do not know the name of the Unity Server contact your Unity administrator You may want to bookmark the Cisco PCA URL so you do not have to enter the web adress each time you waat to access the Cisco Unity Assistant You cannot pages for tbe Cisco Unity Assistant Log on tothe Cisco PCA tbe Cisco PCA Hone page click the Cleo Unity Assistant ak To browse to another Cisco Unity Assistant page clicka liak on th
24. Preferences mena click Personal On the Media Master control bar click Record and record your name with your chosen recording device Phone Pekopibe handset when the phone rings wait for the tone then speak iato the Maleedi Speak into the microphone mese Ber Wien you finish recording click Stop met Click Save PER 2 Pon Ste Changing Your Fax Delivery Phone Number E m H you are using the text to speech option you can have your and e mail messages delivered to a fax machine when you check messages by phone You also can change the phone nomber to which yon faxes delivered Depending on bow Cisco Unity is set up you may not be able to enter certain hane numbers To specify a fax delivery number digits O through 9 You can dso we Comm to insert a one second pause and to correspond to the and keys on the phone Do mot use spacen dashes or parentheses between digits Begin with any access code needed to make an external call for example 9 For long distance numbers ts inchado 1 and the area code This section contains two procedures Do the applicable procedure to change your fax delivery phone number by phone or from te Cisco Unity Assistant Te Change Your Fax Delivery Phone Number by Phone og on w Cisco Un 22 er you hear the current phone number 3o To keep the current number To enter anew number
25. a Voce Message from Your Outlook box Sanding a Voce Message from th Cisco Unity Inbox e a Massage ty Phare Paglying to a Massage from Your Outlook box to a Voice from Your Cisco Unity inbox Forwarding a Message by Phara eat Forwarding a Voice Mesapa from Your Outlook inbox Forwarding a Voice Mssap from Your Cisco iy Inbox Personal Setings Changing Your Recorded Name 73 Changing Your Fax Delivery Phone Number 14 Sating Up Amato Davies Changing Your Directory Listing Status 14 Changing Your Phono Password 13 8 Changing Phone Monu Preferences Changing Your Cisco Unity Conversation Language Changing Your Urity Phone Menu Typa P Changing th Tira Format Used for Massage Tina Stamps Changing Your Message Adiressing Setting Changing Your Logon Conversation 8 Changing Recording and Playback Choosing Recording and Devices hanging Payback Volume sa Changing Payback Spoed Changing ViewMail Options 14 Changing the Sound That Notifies You of New Voie Massages in v Sting Up Automatic Voice Message Playback 102 Spec a Preference for Saving Sent Voca Messages wea Customizing View for Low Bandith we Changing Greeting Settings s Cisco Unity Greetings Enabling Recording and Disabling a Growing Changing Cali Tr
26. by message pe for deleted messages This section contains vo procedures Do de fist procedure To Check Deleted Messages ty Phone Standard Conversation Style to check messages when Cisco Unity is set up to play the standard conversation Do be second procedure To Check Deleted Messages by Phone Optional Conversation 1 Sl when isco Unity is set up to play Optional Conversation 1 Aa yon check mensagen you cn prens To cancel or back up and pren or Help Te Check Deleted Messages by Phone Standard Se Logon to Un Press 3 thea old messages then press 2 to hear deleted messages wm Gage Use the following keys to control playback as you listen to a deleted message ay T eur menge Rewind message ee Paese 3 37 2173 E Tormad i0 eot 3 a Fear Sup Use the following keys to manage the deleted message after you have listened to Yay Fa ri ose EELA 2 ved I estere The message waiting indicator on yonr phone may light or fena it 3 puerum ad eae 3 en send fr F elieranemutorisxisatux year ray message properen 7 To Check Deleted Messages by Phone Optional Conversation Se meri Log on to ico Unity MER Lerten tae
27. calls an external Phone number contact your Cisco Unity Changing phone number dav nor cable Cao Unity aer the now exteasion unless you already had Cisco Unity set up to transfer alls to an extension To enable cll transfert to an extension you mast use the Cisco Unity Assistant er Changing a Tired enn yis d s E E Table 122 Use These Keys Anytime Ye Wer 177 p ge Te Change Cl Transtar om the Cinco Unity Assistant a the Cisco Unity Assist on he Preferences menu click Transfer and Screening In the Transfer Calls To field choose transfer sting To transfer calls to an external phone number such a bome or cellphone contact your Cisco Unity administrator H you choose to transfer calls to your extension in the If My Extension Is Busy list choose how you want Cisco Unity to handle cals when your phone is busy Click Save Changing Caller Message Options Caller message options allow you to choose what callers can do when they leave messages for yov Cisco Unity provides the following options Callas isco Unity gives callers the options of listening to pr dag to or deleting thir Calas Canuck Cisco Unity asks callers if they want to mark their Urgent messages urgent mul E E
28. contact your Cisco Unity iiss for asistance Managing Your Mailbox Size A full mailbox can affect the sped at which Cisco Unity processes your messages Your Cisco Unity administrator sets the storage limit for your mailbox which can prevent you from sending ad receiving messages When You the limits When you log oa by phone or aces the Cico Unity Inbox Cisco Unity notifies you when your mailbox i Almost ful ull and you can longer end new messages Pull and you can no longer send or receive new messages hoped Tips for Managing Your Mailbox Size To make more room in your mailbox you can Delete messages including messages in the Sen ems and Deleted Iems odes in your or Cisco Unity Inbox applicable To archive messges before deleting them you can save them as WAV files to hard ik the Cisco Unity Inbox oe View Mall uae the Copy to File option on he Options menu de Media Master control bar Mt you are a Unified Messaging subscriber you can your e mail client to move messages to a private folder on your hard diske M you are a Unified Messaging subscriber and your Outlook Jabor isset to sae coles of sent messages the Sent folder you can save space on our hard disk by sening to sve only the message headers and not the message recordings Reasons Why Your Mailbox May Fill Up Quickly H
29. conversation handle he original message en i er ta it he apart en angonan ble 6 1 Use Those Keys Anytime Xe Wer ANNI Replying to a Message from Your Outlook Inbox Do the following procedure to reply to a voice message ar to reply to an e mail urea d aean add message trom Unity Messaging System means that the caller was not a Cisco Unity subscriber or was not logged on as one when the message was left You cannot reply o menage from such callers To apiy Martape Sup dade open vice message click Reply or I the open e mail message on the Actions menu click Reply with Voice Bello Onde Media Master control bar click Record and recond a reply with your hoses recording device Phone Pickup the handset when the phone rings wait for the tope then speak into the handset Malsedis Speak atthe microphone set up your recording device ee the Changing Recording and Payback Settings chapter Sapa Wien you finish recording click Stop P um apr onding Replying to a Voice Message from Your Cisco Unity Inbox E m m You can reply to voice messages from other subscribers You can respond to just Be sender and you can adad recipients You also respond to nondelivery cepi NDRE by resending the original message message fom Unity Messagi
30. or personal cell phone To specify another device click the Row bution and repeat Step 2 and Step 3 Click Save The alternate devices you specified are enabled for al rows in the ais Changing Your Directory Listing Status You can choose whether to be listed in the directory When you ae Usted ia the directory calls who do not know extension can reach you by finding your Dame in directory assistanc You have a recorded name to be listed in the directory Se the Changing our Recorded Name section on page 7 1 ee ty ore ape _ changing Penal at E sp E m sp This section contains two procedures Do the applicable procedure to change your irectry Listing status by phone from the Clco Unity Assistant To Change Your Directory Lining Status by Phone og on to Cisco Un Peua31 Pres the applicable key Jo To change you listing tatus 4 To keep your current isting status Uso These Kays Anytime Ye Wer per rn fae Te Change Your Directory isting Status rom the Cinco Unity Assistant Cisco Unity Assistant on the Preferences menu click Personal Check the List In Phone Directory check box to be listed or Uncheck the List In Phone Directory check box to not be listed ick Save ic ny rie Moret mul peel See Changi
31. page 14 9 en in a chunga Montage ete tog Using the Cisco Unity Assistant to Set Up a Notification Device You can set up all your notification devices in the Cisco Unity Assists For Cico Unity to make call the phone or pager must be enabled or turned on Disabling a notification device does not delete is stings Cho Unity Considers ootGeation successful ithe device answers even when new messages remain For example notification is considered successful even When an answering machine picka up and the message For esch notification device you want to set up do the procedure in this section To Set Up or Change Notification Devices from the Cisco Unity Assistant You can change the type of messages that Caco Unity notifies yon of your Solcation schedules and the contact options fr your devices only the Cisco Unity Assistant not by phone For details on sening up multiple notification devices to function in a sequence see the Cascading and Chaining Message Notifications section on page 14 7 To learn more about SMS SMPP notifications the section SMS SMPP Text Message Notification Considerations section on page 14 7 Up or Change Nata Device trom the Cinco Unity Assistant Sup nthe Cisco Unity Assistant on the Notification Devices mena click View Notification Devices Click tho notification device
32. play the mesage or Ta the open fax message double click the attached file to start the fax viewer program on you computer eet t ae Ni terora ahanon pepe Beb dade voice or fax message use the buttons on the message toolbar to manage the message the same way You handle e mail message Checking Messages from Your Cisco Unity Inbox You can check vole and fax if you have the fax option messages from your Unity Inbox E mail messages not available the Cho Unity lox Information in the From field identifies the sender The field wil contain either name of a Clco Unity subscriber or Unity Messaging System when a message ia left by someone who s not a Cinco Unity subscriber or by a subacriber tho did not og on to Cisco Unity before leaving the message The Subject Beld displays the phone sumber of the caller if i is available After you have listened to or viewed a new message you may neod o refresh your Cisco Una Inbox by clicking Refresh Inbox con to see the New Message icon disappear PER EO Check Vie and Fax Messages Irom Yur ice Unity labo up To checka voice message om the Cisco Unity box click the speaker icon next tothe message Click the icon again to stop playback Or you can open a voce message and then play it Inthe Cisco Unity Inbox click the name of e sender to open the message in anew window
33. Although you can ff this feature in the Unity it handy to know bow many saved messages you have so that you can Skip or ack to a particular saved message After you hear your message counts Unity play the Message menu when the menu is enabled so that you can choose which messages you want to Marby type voce message receipts ead delivery nondelivery e mails if you have the text to speech option and fares if you have the fax option Cisco Unity plays messages scoring to the playback order hat you specify in the Cisco Unity Assistant default for messages left by subsciben Caco Unity plays the message umber the me stamp and the recorded name and or extension ofthe io lefi the message Fo messages left by unidentified callers Cisco Unity plays Re message namber and the time stamp t may also play the pone umber of the caller if the mmber is available and Cisco Unity is set up to do 20 by Your administrator An unidentified caller isan ouside cll someone who is not a Cisco Unity subscriber or a subacriber who did not log on Unity before leaving the message You the Cisco Unity Asaistant to specify what information Cisco Unity plays about a message and the message sender before and after playing messages This section two procedures Do the first procedure To Check Messages by Phone Sundad Conversation Syl to check
34. Ask your Cisco Unity administrator for details Managing Deleted Messages from Your Cisco Unity Inbox E Yon can delete a message or group of messages directly trom your Cisco Unity Inbox or you can delete a message ater you have opened it Yon also may be able to retrieve deleted messages from a Deleted ems folder in yout Caco Unity Tabor so that you can tento voice messages or view fats reply to or forward the mesages restore them to the Inbox ot Gelete them permanent lf you are a Unified Messaging subscriber you muat also have your Outlook Inbox set up to Send deleted messages Deleted ems folder Outlook to use this feature Ask your Cisco Unity administrate for deals In Cisco Unity Inbox check the boxes to the left of the message s that you delete from he Cisco Unity Inbox or Click Select Rows to mark the messages on the page for deletion Click Delete Selected Roms P mul Leta Mae sup E m When prompted click OK Alternatively you can delete a message from the Cisco Unity Inbox by opening the message clicking Delete and clicking Deleted Messages Cisco Unity Inbox click de Trash icon nthe Deleted ems page do any of the following tasks Verte mate Xe par Ion ne io he este Qo pay i farci tom the Cisco Unity Inbox lor open the message nd play it by using the Media aster contol ar Cic
35. Bo or resume recording Press to end recording Press 2 to enable or disable your alternate greeting Press 3 to manage your other greetings Presa 4 to hear all your greetings H you enable a greeting set the expiration date To enable the greeting he date and time that you specified aves Then specify an end date For today press 0 For womonow pes Fortwo days from today press 2 Por the day after that press 3 and so Fora specific month day and time press 9 When Cisco Unity prompts you to enter a time of day you can enter it by using iter the 12 or hour clock format PER Gap cheap St E Sp m E E To enable the greeting you turn it of pres 2 Te Change Your Greetings the lace Unity Assistant Cisco Unity Avian on the menu bar click Greetings Clic the greeting you want to change Choose ono af the following options To disable the greeting click Disabled To enable the greeting to play indefinitely click Enabled With No End Date and Time To enable tbe greeting to play for a specified time click Enabled Until then the greeting expiration date Caco Unity wil automatically disabile the on the day and at the time you spec Choose what callers hear wen the greeting is enabled To record your own greeting click My Personal Greeting Then on the Media Master control bar click Record and record yo
36. Genting Stared Enrolling on Cisco ny chapter instead you are calling from another phone within your organization or from outside ous organization press when Cisco Unity answers Ski prompted eater your ID usually our desk phone extension then press amp Sup prompted enter your Cisco Unity password thea press amp 2 T you Toces your plone pasword ws the Cisco Ania See the Changing Your Phone Password section on page 7 7 foe deal Cisco Unity Conversation Styles There are two conversation styles ih standard conversation and Optional Conversation 1 The difference between the two are the options nte message retrieval menus Your organization may choose to use Optional Conversion 1 because the options in the menna more closely the options that you are familiar wit Otherwise the features available With Optional Conversation 1 are identical to those described in this guide PEE Delitos For each conversation style hee are two types of menus and ie available for you to use To choose the mena type tha you want to use ee the Changing Phone Menu Preferences chapter af the Cisco Unity phone conversation available at Input cisco com unveredlenaldocrproducoicle_unty uity enus pl for the standard conversation and Bap Awww cisco com anlveredlehaldotproduc veicle_unty uity meus mesasibifesopio4 pf for Op
37. Ta Ck is opos soa Cinco Unity mas a cal ach Nem Messages Ate June message notification When this option selected and the Attempt Fist Contact After cx Minutes field is set fo Cisco Unity tegens message notification immediately However if you enter a delay inthe Atempt Firat Contact Ater lt gt Minnes Beid Cisco Unity delays notification that number of minutes instead of dialing immediately Messages tnat arive during Be delay period wil not rigger separate notifications en i er tenat teatas Pug Map ete Sten ies AS ar Unity makes Fula Tiy Again Erery Mitr notification cals a ong a you have new message The range for Be el frequency elis 1 to 100 minis For example if you set the repeat notification interval to 5 minutes at 11 47 am Cisco Unity wil notify you of ew messages at 11 50 am 11 55 am 1200 pan 1208 pm 12 10 pam 12 15 pam 1220 12 25 pam ete Kamien Bos Wt Answer Cisco Uni follows your settings Tor am unanswered device Not available for Text Pager fiat setings for SMS SMP or Cisco Uniy Hang Up After lt gt Rings Set o a minimum of 3 rings Inbox notifications Choose a higher number give yourself more ime to get to the Phone Again co Tines Choose a higher number t0 accommodate when you step away trom the phone briefly Choose a lower number 10 avoid dist
38. acces ViewMal Help fom your Oulook Inbox To Aeons Vela Heip Sei your Outlook Inbox on the Help menu cick ViewMali Help Topics Berl Cicka topie link in the left pane or click the Index link at the top of the sight Pane to locate particular topi P Using the Cisco Personal Communications Assistant The Cisco Personal Communications Assistant PCA lets you acces the folowing Cisco web ton ace The Caco Unity Assan es you customize how you fd your calles interact with Cisco Unity by phone You can also tto personalize your Cisco Unity reinga including your recorded greetings and message delivery options ar to set up message aotiicatiom devices and create pate eher The Cisco Unity box Tets you ten o reply os forward and delete voice messages When fou Bave the fax option you also use e Cisco Unity Inbox manage fanes The Cisco PCA is available at Cisco Unity servers elscopea Note that the URL is case sensitive You may want add the Cisco PCA to your list of Favorites in Internet so you do not Bave to enter the web ades each time you want to log on You cannot add individual pages in the Cisco Unity Assistant ar the Caco Unity Inbox to liat of Favors Although itis likely that your Cisco Unity administrator has already done so for The computer that you use at the office note that in arder to use the Cisco our browser m
39. ansfer and Screening Options 121 hanging Cali Transfor Options 122 Changing Caller Message Options 124 hanging Your Call Sereening Options 12 5 Changing Message Playback Settings 121 Enabling the Message Type Menu 154 hanging Massage Playback Order a3 Changing What Cisco Unity Plays Before and Atar a Message ve eet t ae Rr cep Message Notification Sotings v1 Using the Cisco Unity Assistant to Sat Up a Notification Devin 162 Cascading and Chaining Message Notifications 167 SMS SMP Taxt Message Notification Considerations Enabling or Disabling a Notification Devica by Phone ea Charging a hore Number by Phone 164 Changing Private List Settings 151 hanging the Name of a Private List w hanging the Member of a Piata List va Rees 7 Cisco Unity Phone Menus and Shortcuts Main Menu and Shortcuts 162 Message Type Mai we Sunda Message Menu and Shorts a During Message Menu and Shortcuts Standard Conversation Style wa Mssogo Menu and Shortcuts Standard Conversation Style 164 During Message Manu and Shortcuts Optional Conversation 1 Sj 165 Massaga Menu and Shortcuts Optional Conversation 1 Style ves Mastar Control Bar Keyboard Shortcuts 174 TE Reference Information 14 P Preface The Cisco Unity User Guide shows you the Cisco Unity user how to manage jour messages and how to change the Stin
40. ast be configured Enable Active scripting Download and run ActiveX controls Haale Java scripting Accept all cookies Automatically check for newer versions of temporary Internet files Keep this in mind if your organization offers remote access to the Cisco PCA and you want to set up a computer at home to access the Cisco PCA Talk to your Cisco Unity administrator about using he Cisco PCA across a firewall tt wm hoped Tolo Ontothe Cisco Pea Sup Unity seserlcacopen The URL i case sensitive Seis Enter your credentials Eater tne alas or your Windows domain account For eater campbell or enter teampbell domain ham you enter the fuli for your Ge if you include the domsin you do not need to complete the Domsin fld Faser Ester the password or your Windows domui account lr you remember your Cisco PCA pasword contact our Cisco Unity administrator for assistance Domain Eater the same of he dominia which your Windows domu resides lr you entered a full path for your alias in the User Name feld yon do not need to enter the domaia name here Sup Options check any or al ofthe following fields so that you do not have to reote yonr credentials the next time you log on to the Cisco PCA Remember User Name Remember Password Remember Domain
41. ate Ia the Voce Messages E Mails and Faxes lists choos the types of messages and message urgency for which Cisco Unity will cal he device Whea None is selected Cisco Unity doe not call the device when new message of that tives PER Lenehan Men tesi Stee sup To set up your notification schedule use the Quick Add options to specify a schedule or Check or uncheck the check bores in the schedule to specify the active and inactive hours for the nain device Cisco Unity makes notification calls during the active hour you have mew messages When a new message rivet during inactive hours Cisco Unity sends a message notification at the start of the Bent active hoar in your schedule Cikk ser Schedis scc al e locks at you cun de orav checked Altematively use the Copy Day s Schedule function below the Sehedule to copy a schedule for one day to other days Sup Specify the timing and frequency of the calls that Cisco Unity makes to notify you af new messages nr mater af mimus Gal Cisco wat vo mas de Minas tst call once message notification is lr the delay takes the notification out to a time when the device schedule is no Longer active the notification does not take place You cam space notifications om different devices regular intervals such 15 minutes to achieve a cascading message notification eae ae
42. ation Cisco Unity Phone Numbers Your Cisco Unity ID Cisco PCA Website The URL is case sensitive Cisco Unity Domain ind Server Name Cisco Unity System Administrator andor Support Desk Contact Information ee ty ale HR a hep MER h INDEX x c m caller message options 24 Media Master 124 call screening accessibility shout 124 announcing call before connecting 125 using Media Maser asking callers for a name 125 accessing sending calls to voice mail 125 Cisco Unity Assistant 37 sharing a phone 125 Cisco Unity Inbox 34 call aster the Cisco Personal Communications about 124 Assistant message options for callers 124 calls on old 122 changing senings 14 sending calls to an extension 122 epee tins 64 sending calls to voice mail 122 specifying how calls are handed when phone alternate greeting 112 122 archiving messages 3 12 ll phone using as an alternate device 74 somatic message playback in ViewMail 102 changing directory listing status 25 fax delivery number 73 mem ypes eif menus changing to 82 message addressing stings 4 browser requirements for Cisco PCA 35 message notification sound in ViewMall 10 1 busy greeting 112 passwords 11 um personal senings 4 phone menu senings 14 private list members 163 private ist name 151 recorded name 7 checking deleted messages by phone 53 message
43. back Decrease volun cenae volume message ave aci Sip message save a ew new nd saved espe After Message Menu and Shortcuts Optional Conversation 1 Style After listening message press us Playa saved message by number WC play previous saved message 3 pares aed menge 3 Deliver e mail or fa tos fax machine Perey messe PER cnn Per hes Yes Play properties prie Cal e ar saved sve ee yr ale Rr hep Mage Corel Phe ond Shores DE ms PER init 17 Media Master Control Bar Keyboard Shortcuts chapter isus the keyboard shortcut that you can use when working with the Medi Master control bar Keys ae cg 2779 Ass Sor Asia Records AEST Opes Optoar mem ARS Skip foras AKSMIE puru Arrow Ausf Denirew Decrease volume Arrow Faster papa Slower playback You can lo use the keyboard to make selections from the Options mem In he Options preas the letter that is underlined forthe option you want to select ee yr ale M Mee hep Kip Mea Mer Cot kenne PER ALES Reference Inform
44. cable a busy or a closed peeing You choose from one af the following sources to specify what callers hear when a greeting io enabled Tea Cinco Waly greeting at you record E playa prerecorded greeting alongwith yout recorded name example Sorry our same isnot available Ifyou do not have a recorded ame Cisco Unity plays your entension insted Wen a greeting is enabled but not recorded Cisco Unity plays a prerecorded system greeting Recording piecing doer not ETE ta pn teat testas mum E m m E pp nig See You can disable a greeting at any time When a greeting disabled Cisco Unity so longer playa it though the recording is not erased However note hat if you the systems greeting when you already recorded a personal greeting your personal greeting no longer available by phone Use tbe Cisco Unity Assistant To listen to and re enable the last personal greeting that you recorded or use either the phone or the Cisco Unity Assistant to record and enable a new personal esting section contains two procedures Do the applicable procedure to change your greetings by phone or fom the Cisco Unity Assistant To Change Your Greetings by Phone Logon Cisco Un Pree 4 Atter Cisco Unity plays your curent greeting do one ofthe following Presa 1 to rerecord your current greeting As you rerecord your greeting you Press
45. cess the Cisco Unity Inbox the Cisco Unity box Goto the Cisco PCA website at tp Cisco Unity serverscicopca Note hat the URL s cue sensitive I you do not know the name of the Cisco Unity Server contact your Cisco Unity administrator You may want to bookmark the Cisco PCA URL so you do not have to enter the weh address cach time you want to acces tbe Cisco Unity Inbox You Bookmark pages for the Cisco Unity Inbox Log on t the Cisco PCA the Cisco PCA Home page click the Cleo Unity Inbox link Your new and taved messages are displayed the Inbox When you are ready click Log Off in the top right comer of the navigator bar Information on using the Cisco Unity Inbox to do specifie tasks is provided thoughout this guide and in Help P E E Chen Unity Inbox Heip On any Caco Unity Inbox page click Hep for infomation about a page or procedures on using a festure a topic ink on the menu For help on an icon hover the monse over the icon until a tooltip i played Working With the Media Master Control Bar The Media Master control bar appears in ViewMail and the Cisco Unity Inbox and depending oo how Cisco Unity a set up it may also appear on some Cisco Unity Asistant pages By clicking the VCR style controls you can we the Media Master to make ad play recordings it either yout phone or your computer microphone and speakers For the keyboard short
46. cuts that you caa use len working withthe Media Master control at see the Media Master Control Bar Keyboard Shortcuts chapter arabe abot The pe Come er epi ae eaae Ana ae The Options menu on the Media Master control bar allows you t work with other sound WAV les your recordings The following sound fle options are availabe D Erase a recording to rerecord Pate Paste a sound recording the sume way you paste text in a text t Paste another sound file to a recording apy Copy a sound ecoring the way you copy text ina text D tape Copy the recording to sound file that you name The Media Master isset up to use the phone as the recording and playback device by default To change your recording and playback device Tor the Media Maser control bar se the Changing Recording and Playback Serung chapter Noe late Media Master control bar does not work tbrough a firewall Italo require hat your browse able to dowmload and ran ActiveX controls Securing and Changing Your Cisco Unity Passwords You bave two Cisco Unity passworda your hone password and the password that use tolg on to the Caco Personal Communications Assistant Web To protect your Cisco Unity mailbox from unauthorized access follow the security guidelines provided by your Cisco Unt administrator As you secure and protect your two Cisco Unity
47. d drag the Speed Control slider for Slower or faster playback as desired Beb Play tbe recording to save the speed setting for all messages that you ten to with your computer speakers i nm gp Certa tertie Changing the Sound That 1 nan 10 Changing ViewMail Options You can ViewMail option to save disk space by specifying how you want the messages that yo send Saved and to improve performance and sound quality ben using View in a low bandwidth deployment You cn also change the Sound that noes you of new voice messages and set View Mall to play messages iutomatcaly when you open ben This chapter contains the following sections Changing the Sound hat Notes You of New Voce Messages in Page 10 1 Seung Up Automatic Voice Message Playback page 10 2 Specifying a Preference for Saving Sent Voce Messages page 10 3 Customizing View Mall for Low Bandwidth page 10 4 s You of New Voice Messages in ViewMail You can chose the sound that notifies you at your computer when new voice messages in Your Outlook nbox Tis option is available only f your computer has multimedia speakers Te Change the Sand That ote You of Now Voice Messager Tools menu click VievMall Options i a tt xum sws m m Setting Up E the ViewMail Options dialog box click No
48. de Sereen Calls section check one or more boxes to change your screening options When you do consider the following Myou want the option to decline a call for someone you share a phone with hock Tel Me Who the Cali Is For and the Ask Me 1 Want To Take The Call check boxes M you want the option to accept or decline calls based on the identity of the caller check both the Ask Me Want To Take The Call sad the Ask For Callers Name check boxes Myou want the option of declining a call and routing it to your greeting after hearing the name ofthe caller check both the Ask Me II Want To Tale The Gall andthe Ask For Callers Name check boxes mei Click Save ERE 13 Changing Message Playback Settings You use de Cisco Unity Assistant to specify your message playback preferences when you check messages by phone For example you can specify Whether Cisco Unity plays the Message Type menu Message playback order for new savod nd deleted messages Wistiformaton Unity plays about a message and the message sender Note that Cisco Unity does not allow you to dictate what messages you donot want to hear over he phone So you canno the message playback preferences Ta cause Caco Unity to play one type of message and ot play another pe This chapter contains the following sections Enabling the Message Type Menu page Changing Message Playback Onder page 19 3 Changing What
49. e S voice menage scot Wednesday tent Wedneday at pent Tuesday at Eres You can set the order in which Cisco Unity playa your messages only from the Unity Assistant not by phone Te Change Message Order Jae Cisco Unity Assistant on the Preferences mena click Message Payback In the New Message Play Order section use the Move Up and Move Down butions to pu the Hst of message types the order that you want tbem played On the Then By menu click Newest First or Oldest First to specify the message der for al new messages Note that tis does not allow you to Rave a particular message type played Moret JG Genere eek tage sws sws In the Saved Message Play Order section use the Move Up and Move Down tons to the lat of message types in the order that you want them played On the Then By menu click Newest First or Oldest First to specify the message order forall saved messages Scroll to the bottom of the page and click Save Changing What Cisco Unity Plays Before and After a Message By deta Cisco Unity plays information about message and the message Bender before and aler playing th mesage Yon change what you bes and hen you hear by sing e Cinco Un Aus Vou can specify wheter you want Caco Unity to play none or a combination of the following options before each
50. e following keys to manage the message after you have listened w it Taya ar T j eased for NDA B versn jas machine message scien 7 Piy menage propeta pee p pera T Checking Messages from Your Outlook Inbox As a Unified Messaging subscriber you can check vole fax if you have the ax option and email messages from Your Inbox a your abor voice and dax messages marked with the following cos Voice message Information in From field identifies the sender The field wil conan either he name of a Unity subscriber or Unity Messaging System when a message is left by someone who not a Claco Unity subscriber or by a subscriber who did not log on to Cisco Unity before leaving the message The Subject eld displays the phone sumber of the caller fits available PER 2 ction Magee E m E For details on how to change the sound that notifies you of new voice messages to customize for low banduidth deployments see the Changing Options chapter Te Check Volce and Fox Messages Irom Your Inbox Open your Oadoak abor Double click a voice mensage or message to open it You cannot check voice and fax messages in the Outlook Preview pane Ia the open voice message click Play on the Media Master control bar to
51. e menu bar When you are ready click Log OIF in the top right core of the navigator bar Information on using the Cisco Unity Assistant do specifie tasks is provided thoughout this guide and in Help Chen Unity Asian Help any Cisco Unity Assistant page click topic ak on the menn een t Gale er honed Working With the Cisco Unity Inbox pt sap E Voice messages are collected in the Cisco Unity Inbox long wih return receipts and delivery and nondelivery message receipts When you have the fax you can also uso the Cisco Unity Inbox to manage fares E mail messages are nor presented in he Cisco Unity Inbox By default ten messages are prevented at a time though you can change the umber by clicking a different value in tbe Messages Per Page lst When the umber of messages in your Caco Unity Inbox exceeds the value specified in the Messages Per Page lit click the arrows or the page number at the botom of the age to navigate to additional Cisco Unity Inbox pages By clicking the applicable icon on each Cleo Unity Inbox page you can refresh your Cico Unity Inbox sort and delete the messages on the page and compose nd len to a voice message You use the Media Master control Bur to play and cord messages See e Working With the Media Master Control Bar section on page 39 Do the following procedure to ac
52. e over the lone of he message addressing setting that you choose in the Cisco Unity Assistant Te Change You Message Addressing Sening Berl nthe Cisco Unity Assistant on the Preferences mena click Phone Menu One Phone Menu Preferences page in the When Addressing a Message Let Me Identify a Subscriber By section click the option that you want to we as the etal for mensagen that you send Sei Scroll w the bonom af the page and click Save MERE canine Pon ne Pte Changing Your Logon Conversation pt m E E You can control what Cico Unity plays when log on by phone You can choose whether or not Cisco Unity plays your recorded name can choose the types of messages for which Cisco Unity announces count ols when you check messages by phone You change your logon conversation only from the Cisco Unity Assistant not by phone Te Change Your Logon Conversation Cisco Unity he Preferences menu click Phone Menu On the Phone Menu Preferences page in the After Logging On Pay section heck the My Recorded Name check box to hear your recorded name when you all Cisco Unity ad og on Uncheck the My Recorded Name check box to have Cisco Unity proceed directly to your message count when you call Cisco Unity and log on In the For New Messages Play section check any of the following check boxes depending on the message count yon want to hea
53. ed messages by phone during message playback or after you listen to the entie message Depending on how it i set up Cisco Unity may save your deleted messages and allow you to permanently delete tbem To Delete a New or Seved Message og on to Cisco Un Press to hear new messages or press 310 review old messages During or after message playback preas 3 to delete the message Table51 Use These Kays Anytime Ye Wer per f ToPermanety Delt Deleted Messages Logon Cisco Un Presto review ld messages Then press 2 to acces deleted messages Press the applicable key depending on how you want to delete messages 3o To review deleted messages so that you can permanently delete your deleted messages one by 2 To permanentiy delete multiple deleted messages at one P mul Table 2 Use These Keys Anytime Xe er ask NI Checking Deleted Messages By Phone E m Depending on bow Cisco Unity is set p you may be able to play your deleted messages by phone just as you can play new and saved messages With deleted messages te Cisco Unity conversation also allows you to restore a deleted message asa new or saved message By default newest messages are played first You can specify the message playback order for deleted messages in do Cisco Unity Assistant Note you enl the Messe Type menu o specif a playback ode
54. el You can change your caller message options only from the Cisco Unity Assistant ot by phone Te Change Callar Message Optone n the Cisco Unity Assistant on the Preferences menu click Transfer and Screening Check or uncheck one or both of the Listen To And Re Record The Message and Mark The Message As Urgent check bores ick Save Changing Your Call Screening Options Cisco Unity provides the following cll screening options au Wins iCall Chek ts bor so at Cisco Usi vl you When t Connected connects the Ta Von Wie Te tall Cisco Uni plays te recorded name stacked oie dialed extension Use sening when or more people share a phone aot You Want ico aks Hyon want oe e calar ave ie Ta Take the Cal leave a message ator Caters Cio records the narse of the caller and playa or you before connecting the call oserupcallscecaisg for direct calla to your extension il to your Cico Unity administrator Your desk phone or even the phone system that your organization hs may screening features thst you can tie manage direct cl en i ta tt Changing al nad Sig is You can change your call screening options only from be Cisco Unity Assistant not by phone To Change Your CliScrenin Options Sup dade Cisco Unity Assistant on he Preferences menu click Transfer and Screening Berl da
55. ersion of the fuli menns click if you amore experienced user Sei Scroll tothe bottom af the page and click Save Changing the Time Format Used for Message Time Stamps Yon can select the time format used for the message time stamps that you bear when you listen to your messages by phone The following time formats are alae How lack You hear 1 00 pan when listening to the time stamp for a message at L0 pn hear 1300 when listening to the time stamp for a message lefi at 1 00 p prt Chan Pan Mane You change your me stamp preference only fom th Cisco Unity Assistant aot by phone To Change the Tune Format Used for Message Time Stamps Sup dade Cisco Unity Assistant on the Preferences menu click Phone Menu On tbe Phone Menu Preferences page in the Time Format Iis choose the time format that you want to Sei Scroll wo the boton af the page and click Save Changing Your Message Addressing Setting Cisco Unity provides two ways w address messages to other subscribers by using ou phone keypad Spella subscriber name Enter a subscriber extension You change the mestage addressing seting hat Cisco Unity uses by default aly from te Cisco Unity Assistant not by phone Depending on how Cisco Unity is set up you may be able to switch beween spelling and number entry by pressing 8 when you are prompted to address a messag
56. f notifications that you receive by a panicula message type or for example only voice messages or only voice messages and e mail messages Some SMS service providers epace the phone number that you enter in the ron on tbe SMS SMPP Notification Device page in the Cisco Unity Assistant with their phone umber For a aliernative way to include a all back mmber y the Tip in Step 10 of the Set Up or Change Notification Devices from Cisco Unity Assistant procedure for an SMS SMPP notification on some phones reflects the time that the SMS message was sent by the SMS service provider to your SMS device For is reason the ime stamp not reflect your local ine or preferred time forma Enabling or Disabling a Notification Device by Phone E m By phone you can only turn notification on and off for your home phone work phone a pager and a spare phone Additional notification devices can be tured n and off from the Caco Unity Assistant Disabling notification device dora Sot delete is senings Do the following procedure to enable disable a notification device Ta Enable or Disable Hinton Device Logon w Cinco PER Gap E E Atter Cisco Unity announces your notification status press the corresponding key for the phone or pager you want to change opos Ker prior Tope NI Z pose sione
57. f the list use the following keya to change the member opos Wer prim sane 1 Sor 2 iar te names Sich between spelling nd umber etry To Change the Members ot a Private Ust rom the Coco Unity Assistant n the Cisco Unity Assistant on the Private Lint mona click View Private Lists Click he private lat whose members you want to change Add or remove members When searching for new members to add to te private st ese an asterisk in a fiela to ist all subscribers or publi diatiution ts in directory For faster roli enter one or more characters or values followed by to marow your pons a tt he met Click Save MERE anit 16 Cisco Unity Phone Menus and Shortcuts This chapter Ut the most frequently used Cisco Unity menus and shortcut key for managing yout messages and personal options by phone Except for the message menus he menu options are the sarme for each conversation syle Main Menu and Shortcuts page 16 2 Message Type Mena page 16 2 Send a Message Menu and Shoncus page 163 Message Menu and Shortcuts Standard Conversation Style page 16 3 During Message Menu and Shortcuts Standard Conversation Style Page 16 3 Atter Message Menu and Shortcuts Standard Conversation Style page 164 Atter Message Menu and Shortcuts Standard Conversation Style
58. f your Cisco Unity ever you do not knew he server name contact your Caco Unity e Te Recording and Device m Your Outlook bar the Tools menu click ViewMalt Options Click the Record or Playback tab Inthe Device st select the device that you want to use The lt Use Preferred Device option refers to the recording and playback devices Bat set for your computer on the Windows Start ment enge Control Panel gt Sounds and Multimedia Refer to Windows Help for mere information on preferred devices H you dd not choose Phone for your playback or recording device skip Step 7 H you chose Phone for your playback or recording device click the General tsb Ia the Extension box enter your extension Caco Unity Server box ester the name of your Cisco Unity server you do mot know the Cisco Unity server name contact your Caco Unity daunistator ee ty ale rn cep apart _ changing crag ini Packet Changing Playback Volume Yon can adjust the playback volume of your messages in several ways As You linen toa message by phone you can the volame by using the pone keypad he change does mot affect the playback volume of other messages To adjust the playback volume or ll messages that you listen to by phone oa use he Cisco Unity Assistant To adjust the volume of all messages that you listen to through you
59. gs that define how you work wit Caco Information in the Cisco Unity User Guide is presented by taske Bach task Includes procedures for doing he task Some procedares may work differently for ou depending on how Unity set up at your organization Some procedures contain figures that include a step number within circle pointing toan on the sereen that the step applies to For example he Following samplo figure Indicates that Step 4 applies to the OK bution The Cisco Unity Phone Menus and Shortcuts chapter sts the most frequent sed Cisco Unity menus and sborcu key sequences Tor managing messages and personal options by phone eet t ae The Reference Information chapter provides space for reference information where you can wrie The phone numbers for calling Unity from your desk phone ftom another phone within your organization from ouside your organization Your Cisco Unity ID usualy your desk phone extension The URL forthe Cisco Personal Communications Assistant PCA website The Cisco Unity server name and domaia You seed this information to log Cisco Website and to your phone as your playback and recording device Contact information for your Cisco administrator or other in your organization ippon satr Additional Cisco Unity Documentation In addition to the Cisco Uniy User Guide you may also f
60. i to earl as subscriber which you do by phone Unity is set up that the first time enrollment Conversation plas the ne You call Cisco Unity You do not need to refer to any Cisco Unity documentation during enrollment Simply listen carefully and respond as prompted The recorded instructions puide you do the following tasks Recod your name Record a greeting that outside callers hear when you do not answer your hose Change your phone password Longer passwords mone secure See Securing and Changing our Cisco Unity Passed section on page 3 10 for more information Choose whether to be listed in the directory When you ae listed in the disco callers who do not know your extension can reach you by finding our same in directory assistance Mes Wil Brst tirne prompt you o change your itl phone pasword it doca you to change the pasword that you 1o log on to the Cinco website Your phone and Cisco PCA paswards are not synchronized au in a tt E E PEE Do the following procedure to enol Cisco Unity Typically your Cisco Unity pie you an ID usualy your desk phone entension and a temporary phone password Ta mroli as a Cisco Unity Subscriber Dial te applicable number to cll isco Unity from your desk phone another phone within your organization or from outside y
61. ices mm replying to messages fom Cisco Unity Inbox 610 messages from Outlook Inbox restoring deleted messages 53 saved messages finding by number 41 saving messages preferences in ViewMail 103 schedule for nation 142 screening calls 125 sending messages to private lists 61 vee metsges by phone 62 sending messages selecting delivery options from Cisco Unity Tabor E 61065 SMS message notification 144 SMTP message notification 161 speed changing for message playback 4 standard greening sbsrber greening 13 option 4 tiefer See call wansfer TY m TTY phones 34 v caller 61 nied messaging 11 P v automatic playback seting 182 pions changing 104 saving only message headers 163 sound notification changing 104 View Mal fr Microsoft Outlook shout 33 Help 34 Media Master control bar 24 volame changing for message playback 44 a tertie mul
62. ind the following documentation useful Cisco Unity at a Glance A quick teference card that provides instructions for accessing Cisco Unity by phone and scesing he Cisco Personal Communications Assistant PCA Ts contin a map of the Cisco Unity hone conversation Cisco Unity Phone Menus and Shortcuts walletstad card that lists the most frequently used Caco Unity menus and shortcut key sequences for managing your messages and personal options by phone All Cisco Unity subscriber documentation available at pun co com e USroducilsvolcesw p225T products uer guide chi PER inihi 1 Introduction to Cisco Unity Welcome to Cisco Unity On Cisco Unity you and the ober users in your anion are known subscribers As subacriber you can manage vie fax and e mail messages fom a touchtone phone or from your computer With a system Cisco Unity provides the following options mue United Messaging option means that all your messages email vice messages and faxes i yo have the stored in the same ris mean that you can aces all your messages by phone tom your Inbox an applica fom your Cisco Unity Inbox When you have both the fax nd text to speech options you end your Je mai messages to a fax machine by phone Tie far oio Tets you bear new fax message properties or example he lender dae and tme over he phone and receive cotation of fa
63. ity waits after dialing te phone o ager number fore t dials the extra digus You may need experiment with dis sening Try 6 seconds then increase or decrease the time as needed Then skip to Step 12 To set up a text pager Cisco Unity Inbox notification or SMS SMPP device do ame o the following as applicabile Foratextpageror Cisco Unity Inbox notification enter the e mail address of he tent pager text compatible cell phone or another e mai account such a thome eal address in the To field oran SMS SMPP device eater the phone nomber for your SMS device in he To fiela The format andthe number you enter depends on the SMPP provider For you may need international country codes beginning with plus sig and followed by the country code area city or unk code amd then the number for your device 12065551234 Do not start with or the international dialing prefix Do not include spaces dashes Parentheses or other punctuation Ask your Cisco Unity sdiisttoe far stance i you expeince difficulter eet t ae A rn g Puget _ caangna Montage tet E sm seu the From field enter the phone number that you want to appear at the end of the text display For example enter the number you dil o Caco Unity when you are not dialing from your desk phone For SMS SMPP devices the format and the number you enter depends on the
64. k a forte attached far tor e fu fewer program on your computer Tenore E Opes message and ick the applicable a ct check bon eta he ee labor fst you want to restore and click the Restore con Sick tie boxes to the Tef e message fast you want to delete click the Delete icon ten fuck Ox ta i testas xm h Sending and Responding to Messages Yon can send voloe messages and record a response to message by phone from your Outlook abor and fom the Cisco Unity Inbox Depending on the tol you you can send reply to and forward messages to subscribers ae well a 1 public and private distribution its and e mail adresses You canot reply to voice messages from an undeniled caller An unidentified aller outside caller someone who nota Cisco Unity subscriber subscriber who did not log on to Cisco Unity before leaving the message M your organization has multiple locations you may be able t send and respond messages to subscribers ar another location Ask your Cisco Unity for details This chapter contains the following sections Sending Voice Messages Sending a Voice Message By Phone page 62 Sending Voice Message from Your Outlook Inbox page 6 4 Sending a Voce Message trom the Cleo Unit Inbox page 65 Messages
65. lected for a device other than the first message soucation forthe device wil begin immediately and will not wai for the failure of the previous device Therefore your notifications Will not as a chain but wil al be activated simultaneously och tet pager and SMS SMP devices s chaining menage notification you must specify the device as last in the chai because notification to these types of devices does not fal To set up multiple nication devices to function in a cascading or chaining sequence you may need to contact your Cisco Unity administrator or instructions Without certain sendings cascading or chaining notification may aot work comeet SMS SMPP Text Message Notification Considerations Depending on bow Cisco Unity is set up SMS SMPP notifications may not be available to you they are consider the following before you set up SMS SMPP text message notifications SMS SMPP notifications are for use with GSM cell phones and other SMS conpatle devices SMS notificutions are generally much faster than SMTP txt pager notifications and some SMS Service providers offer the ional benefit of replacing a previous notification with the one ta Pug _ changing Mengen ai SMS service providers often charge for each SMS message or group of messages that Caco Unity senda To reduce costs to your organization Consider miting he namber o
66. message Vaky pl ie reor was oS en meae Depending on Bow Cinco Unity is set up it may doo play either e phone of aa uidet caller f available or te xenon of de acer who sent de ico Unity announces sequential namber f message For example Message a vor message Message 22 voice message ioe Saco Unity announces day dt nd ae E fene The options rea set of the message properties that Cinco Unity can ply You Sa alao specify wether you want Cisco UNI o te daa tage as sea ater cach menage aye id Mh scar apr Map Pick Sete To Change What shy Pay Before and Aner Supine Unity Assistant on the Preferences menu click Message Payback Scroll down tothe Before Playing Each Message Play section and check or uncheck any or of the following check boxes to specify what information Cisco Unity plays before cach message Sender s Information Message Number Time the Message Was Seat Ber dade After Playing Each Message Play section check or uncheck the Time the Message Was Sent check box to specify whether Cisco Unity plays he message stamp before playing cach med Click Save soy Ul re ND Changing Message Notification Settings isco Unity can phone or pager to notify you of new messages Cisco Unity can also send mensage
67. messages by phone or pager Ifyou have acces to the Cisco Unity Inbox you can uae it to manage faxes well When yo also have the text to speech option you can send your fax message toa machino by phone Ti exctospeech option Tets you hear our el messages ver a phone er a tt m mum apri Manitou ein customize how you and you callers interact with Cisco Unity by phone You can also it to personalize your Cisco Unity stings your recorded greetings and mensage delivery options or to set up message device and to reat patet LETT Tie Cisco Uniy Tox ira weht diaries you stent compare rely forward and delet voce messages When you also have the fax option you can use the Cisco Unity Inbox to nanage fanes as wel Subscriber and unidentified callers who we can Caco Unity and ase tbe same features that a hearing caller can use with ew exceptions Typical a dedicated phone number is set up for use by outside callers with FTY Ask your Cisco Unity administrator for detail TET 2 venions af he Coro Uy aor ra te Vil ln Your Cisco Unity administrator can tell you wheter these options are available you soy Ul Mere mul iua 2 Getting Started Enrolling on Cisco Unity Your first step in using Cisco Unity
68. n te _ E Customizing ViewMail for Low Bandwidth E When using iewMallin alow bandwlith deploymeat for example with slow modem or in a branch office you can download messages before playing em To improre performance and sound uil owl Download Messages Balore Playing Them nthe Outlook Tools menu click VevMal Options Click the Playback tab Check the Download Audio Before Playing checkbox Click OK to save your changes MER mul 11 Changing Greeting Settings Cisco Unity allows you to record up to five personal greetings You can enables greetings you want and you can specify how long you want a greeting enabled This chapter contains the following sections Cisco Unity Personal Greetings page 11 1 Enabling Recording and Disabling a Greeting page 11 3 Cisco Unity Personal Greetings 11 1 describes the available greetings Note that Cisco Unity plays the that you enable for tbe applicable stato wile some greetings Override other greetings when they are enabled ee ty ae Mte g _ Chungin Gin ee Table Cisco Unity Greetings Renae Gag Eble is gesting to play during specie tme period when you want special circumstances suh at when you are on vacation For example I wil be out ofthe a As ong as itis enabled the alternate gree
69. nal greeting to work For assistance talk o your Unity administrator Bese Toa o Enable is greeting 1f you want Cisco Unity to play a special greeting de ommok bows hat your Cisco Unity administrator specified for our organization Far example Sorry am sot available to answer your call Company ofice hours are As long as itis enabled the closed greeting overrides the standard greeting uring monbasiness boues P mul emt han retin eins Tabie 1 1 Cisco Unity Greetings continued 77 ris ges ng playa during the work hour tar your Caco Unity sdmiinrur ecd for your organization or in other situations when a other greeting i By dese the standard greeting cannot be disabled Cisco Unity prompus you to record standard greeting when you enroll as a subscriber For example I am away from my desk right now Enabling Recording and Disabling a Greeting You can manage al five af your greetings by phone or from the Cisco Unity Assistant When you enable a greeting you specify how long you want it enabled Cisco Unity wil play the greeting in applicable sation uati date and time that you specified arrives amd then the greeting automatically disabled For example you can set yout alternate greeting to stop laying on the day that ou return from a vacation You can also enable a greeting to play indefinitely ieh is useful when you
70. ng Syste means that the caller was not a Cisco Unity subscriber or waa not logged on sone when de message was left You cannot reply o message tom such callers When you send a message or respond oan NDR you can choose from the following special delivery optiona Maker Tbe message seat tere Wake ers de recipient to cathe message confidentially Cinco Unity subscribes cannot forward privare messages fy phone or from the Cisco Unity Inbox Nos are notified recipient opens he mea Not that you may not be able w receive all types of This Message even though the Cisco Unity Inbox allows you to request them Ast your Cisco Unity administrator whether Cisco Unity inset up to send read receipts to subscribers Do the following procedure to reply to a voice message a Voice Massage Jab Cisco Unity Inbox click de name of he send Inthe open message click Reply Reply to Al or Resend as applicable To addres the message to additional recipients you can either subscriber names and or e mail addresses in the To Ce and Bee fields Separate multple names and addresses with semicolons For e mail dress enter tne full e mail address of the recipient for example unco donas com Click To Ce or Bee to select recipients rom the Address Book mul apart E ses sws m
71. ng Your Phone Password E m sp Your phone password protects privacy of your messages secures your Cisco Unity account from nautorized acces Yu can change your phone password at any Ume When you change your phone password follow the security guidelines provided by your Caco Unity administrator In general shorter passwords are easier Pat longer passwords are more secu especially when you specify password nontrivial password means that password not the same previous passwords The digis are not al ame or example 9999 The digits are not consecutive for example 1234 password is the same as your extension nor does it pel your name You camot change your Cinco PCA password by phone rm he Caco Uni Assistant See the Securing and Changing Your Cisco Unity Passwords section on page 3 10 for related information This section contains two procedures Do tho applicable procedure to change our phone password by phone or Trom the Cisco Unity Assistant Hyon Toret your phone password we he Caco Assia huge Te Change Your Phone Password by Phone Dogon w Cisco Un Enter a new password and pres Enter digits 0 trough 9 Enter the mew password again to confirm i and press 8 E p ape Cumin Penal Seton Use Those Keys Anytime Xe Wer
72. nnot forward private messages by phone from the Cisco Unity Inbox Rie message fature delivery so at Caco Unity vat to send message n the day abd ime tat you fecit PER _ Sending an Rend Meme E m E E olera how to choose which addressing option you want Cisco Unity to use by default see the Changing Your Mesape Addressing Sting section muet Do the following procedure to send a ice message To Send a Voice Message Tog on to Cisco Un Follow the Cisco Unity conversation to address your message To address the message to a private List pres 8 switch to number entry Press 1 to add another name or list or Pres to record the message and the following keys you record Yer qc y ek IIT INI Pres wo send the message or Pres for message options Then the following keys to select options and follow de Cisco iy conversation to send your message pios Wer prior Y pne aids Bend menage as 3 Ser specia delivery fap Rew menage xm apart onding torto Sending a Voice Message from Your Outlook Inbox Do te following procedure to send voce messager to Unity brit ral addresses and public tage addressed cal are sent as sound WAV le tached w an mail message To Senda Voice Message
73. notifieations the form of text and SMS messages or ampie Urgent message for Technical Support or You have new vice messages w e mail addresses text pagers text compatible cll phones and other such devices If you the Cineo Unity Inbox you can aet up message that yon receive an e mail with a link to your Cisco Unity Inbox whenevera new message aive Note that you may not be able t access the Cisco Unity Inbox a firewall Your Cisco Unity administrator can tell you Whether these options are available to joo Cisco Unity calls a phone or pager or sends a ext message based on the notification schedules and contact options tbat you set in the Cisco Unity Assistant You use the Cisco Unity Assistant to set up the following notification devices home phone work phone several alternative phones pagers text pagers an SMS and the Caco Unity Inbox Using the phone notitication on and off and change notification phone numbers or your Rome phone wark phone pager and Spare phone chapter contains the following sections Using he Cisco Unity Assistant to Set Up Notification Device page 14 2 Cascading and Chaining Message Notifications page 14 7 SMS SMPP Tet Message Notification Considerations page 14 7 Enabling or Disabling a Notification Device by Phone page 14 8 Changing a Notification Phone Number by Phone
74. nt So ibar either tne newest or oldest messages sre presented first for cach message For deleted messages you can indicate oniy whether Cisco Unity plays the or oldest message fiestas Cisco Unity does not sort deleted messages by ne 13 1 lists the default onder for ne saved and deleted messages regardles ot type Table 13 1 Message Playback Order 209 irr New message EX wc menge Newest menage ist E m Pg _ changing enrage Pkt To illustrate how message playback order works able 13 2 shows he order in Which Cisco Unity playa messages when you listen messages on Thursday based on the default order settings Table 122 Example of How Message Playback Order Works Tew ved Messages Tr Urgent voice mensage Urgent voice mensage Normal voice message tent Tuesday at en Tuesday at 2 13 pan et Thursday 8 30 am 1030 a 1 vie massage E Urgent voice sent Tuesday at 2 13 pam ent Tuesday at Wednesday ar Ies Trama voie menage 5 Normal vice ege S Nomal voce enge den Wednesday on sent Thursday 830 am ent Wednesday at non Normal voice mensage Normal vce message Urgent voice mense dent Thursday at Bent Wednesday ar noon sent Tuesday at 2 13 pam Sgene mal mesage E Urgente mal mesag
75. omputer has The phone the best sound quality for recordings By default Media Master cool bar uses the phone as the recording and playback device eet t ae i Mert section contains two procedure Do he applicable procedure to choose recording and playback devices from any Media Master contol bar fom the ViewMail Options dialog in your Outlook Inbox Te Choose Recording and Playback Devices Irom Medis Master Cantal Bar Acces the Cinco Unity Assistant or Open your Outlook abo Sel nthe Cisco Unity Assistant go to a page that contains a Media Master control bar For example on Preferences mena click Personal to use the one in the Recorded Name feld or Ia your Outlook Inbox double click a voce message to open i Bei On the Options menn click either Payback Devices or Recording Devices and Select the device you want to use from the ha The lt Use Preferred Device option refers to the recording and playback devices hat ase set for your computer on the Windows Start ment click Control Panel gt Sounds and Multimedia Refer to Windows Help for mere information oa preferred devices i Beb you chose Phone fr your playback or recoding device ester phone Information On the Options mena click Options P ind Pk tg E E E bo enter your extension and de name o
76. our organization M you are calling from another phone within your organization or from outside our organization press when Cisco Unity answers Listen carefully amd respond as prompted The system wili tell you when the enrollment proces is complete M you hang up before you have completely enrolled none af your changes are Saved and the enrollment conversation plays agata the meat tine you log onto Caco Un Atter enrollment see the The Tools You Use chapter to learn about the Cisco Unity tools that you cin use to check and send messages record additional greetings and set up notification device At any time after enrollment you can rerecord your name and greeting or change our phone password and directory ting tts The Tools You Use With a full eatured sytem Cisco Unity subscribers can send and manage messages by using a touchtone phone Cisco Unity ViewMail for and the Cisco Unity Inbox addition tbe Cisco Unity Assistant ets subscribers personalize their Cisco Unity phone senings Depending on how Cisco Unity s set up at your organization you may have access to all some of the tons and fears tat fal systern offers Your Cisco Unity administrator can tell ou which tools are available to you chapiter contains the following sections With Cisco Unity By Phone page 3 1 Managing Messages Front Your Outlook Inbox page 3 3 Using the Cisco Personal
77. passwords consider the following phone and Cisco PCA passwords are not synchronized You can use the phone or the Cisco Unity Assistant to change your phone Password at any time See the Changing Your Phone Password section on page 7 7 Because you are not required enter an existing phone password o use Cisco Unity Assistam to change Your pone password tke Appropriate measures to keep your Cisco PCA password secure P Lasma Ta Toste vortan Longer and nontrivial phone passwords re more secre password means that The password is mot the same as previous passwords The digits are not all the same for example 999 The digits not consecutive for example 1234 The password is mot the same as your extension nor does it spell your Wii firsttime enrollment poms you to change your initial phone password does not let you change the password You use to log on to fhe Cisco PCA website Your Cisco PCA password is inherited fom your Windows password senings You cannot change your Cisco PCA password by phone or ftom the Cisco Unity Assistant To change it you mast do soia Windows Press Ci Alr Delete and then click Change Password Ifthe Cisco Unity server is in different domain than the one You typically acces with your Windows password specify the domaia name for the Cisco Unity server in Change Password dialog bor M you torget your Cisco PCA password
78. r and wheter have the and fax Coat Toa Check ts check to Fave Cisco Unity announce Be total sumber af all messages voice e mai fax jud receipt menage Check this check box to Fave Caco Unity announce number of voice messages Emil Mesage Cuts Heck ts check to Fave Cisco Un announce number of e mail messages 9 Check ts check to ave Caco Unity announce number of fx messages In the For Saved Messages Play section check the Message Count Totals check to have Cisco Unity announce the total sumber of all saved messages voice email fax and receipt messages eon i ta tt he pep mes Click Save re aap mul Changing Recording and Playback Settings Recording sd playback settings allow you to control which devices you use o record and play messages and to change playback volume and adjust playback secl Tais chapter contains the following sections Choosing Recording and Playback Devices page 9 1 Changing Playback Volume page 4 Changing Payback Speed page 9 6 Choosing Recording and Playback Devices Yon can choot the devices you for recording and playback a Cisco You speak into your phone or io a multimedia microphone Gf Jour computer has on Payback You hear recordings trough your lone or rough multimedia speakers i your c
79. r computer speakers you use a Media Master control bar Note that you cannot adjust any recording volume or the playback volume of greetings section contains tree procedures Do the applicable procedure to change playback volume by phone from the Cisco Unity Assistant or from any Media Master control bar Te Change Playback Volume by Phone While listening to a message toggle among these volume setings to adjust the volume of te message Prust Sonce Inereases the volume Prest Sagala Decreases the volume Prest Sagala Retos the volume to normal Te Change Playback Volume b Cisco Unity Assistant Cisco Unity Assistant on the Preferences menu click Phone Menu MERE sup sp spt sup E E Volume ist click Low Medium or Hig all mestagea that you listen to by phone Scroll to the bottom of the page nd click Save to select the playback volume for Te Change Playback Volume roma Media Master Conte ar Acces tne Cisco Unity Assistant or Open your Outlook labor Inthe Cisco Unity Assistant go toa that contains Media Master control bar For example on the Preferences mna click Personal to use the one in the Recorded Name field or Ia your Outlook Inbox double click a voice message w open it On tbe Media Master control bar click and drag the Volume Control alider to decree or increase playback volume as desi
80. r listening othe message press S Berl Fulow the Cisco Unity conversation to address the forwarded message To dress the message to a private liet pres M to switch to number entry Sep Doone of the following tre options 2 to recond an introduction and use the following keys a you record Yer qc 7 Der Presa 3 for message options Then use the following keys to select options and follow the Cisco Unity conversation to send your message Xe pn per prie Change adiing Bo enne recording Jt eie message Bess to forward de message Sup Use the following keys to manage he original message and to cata playback II as now may cn your phone to light Rewind message D Deiner email py properties eat te scien PER mul Capi TjeG2 Use These Keys Anytime Xe Wer ges Forwarding Voice Message from Your Outlook Inbox sei m m Do the following procedure to forward a voce or e mail message asis orto record bat plays before te forwarded To Forward a Voice Ja the open voce message click Forward or Ia the open e mail message on the Actions meno click Forward with Voice
81. r that you specify or you can hive cals calles who do not dial you dicil wasted to Your greeting so your hone docs not riag at all When you route calls to your greeting callers do mot have to wait while Your phone rags unanswered PER han and Senin E m ie When you chose to answer indirect at your extension you can indicate what you want Cisco Unity to do when your phone is basy Cisco Unity provides the following options eite a Veica Mall Saco Unity woman roues the alier to our resting without he option of holding ten the caller to leave message Taco Unity automatically pus the caller al the option of leaving a message LII Taco Unity ives the caller the options o holding or leaving a message To stap call wafers Tor direct calla to your extension tl your Cava Unity administrator Your desk phone or even the plone system that your organization ases may transfer features that you use to manage et calls This section contains wo procedures Do the applicable procedure to change your transfer senings by phone o ftom the Cisco Unity Assistant To Change Cali Transtar Seinge by Phone Togon to Cisco Un Pressda Choose one of the following actions Press 1 to switch berween transferring calls to an extension and to your agreeing Brss2tochangeyoortransfr phone number To tansfer
82. red Play the recording to save the volume sting for messages that you listen to through your computer speakers ety nr ale M Meth apart ini Packet Changing Playback Speed s You can adjust the playback speed of your messages by phone or from a Media Master contol bar Ax you listen to a mensage by phone you can adjust the playback sped by using the phone keypad he change does not affect the playback speed of other messages To adjust the playback speed of all messages that you listen to through your computer speakers youuse a Media Master control bar in the Cisco Unity Inbox Note that you cannot adjust playback speed from the Cisco Unity Assistant section contains two procedures Do the applicable procedure to change your playback speed by phone or rom a Medis Master control bar To Change Playback Speed by Phone While listening to a message toggle among the following speed senings Presa doneo Slow payback Pte Slower playback Prats 6 nce Pas playback Paste playback Te Change Playback Spod irom Media Master Conta Bs Acces your Ciaco Unity Inbox or Open your Outlook labor soy Ur Gl ind Pak eine Belo In your Cisco Unity Inbox click the name of a message sender to open the message in a now window or Ia your Outlook Inbox double click a voice message w open it On the Media Master control bar click an
83. s fom Cisco Unity Inbox 44 messages from Outlook Inbox 44 mew and saved messages by phone Cisco Personal Communications Assistant browser requiremeats 25 ow tologon URL 35 Cisco Unity optional features 1 subscriber defined Cisco Unity Assistant accessing 27 Help Media Master control bar 34 Cisco Unity Inbox accessing Help Media Master control bar 24 closed greeting 112 changing menu typet Cusco Unity customizing logon 4 language about language changing styles about copying sound recordings 3 5 deleted messages 1 delivering faxes shout changing number 73 delivery options sending messages tom Cisco Unity Tabor es 614 618 rectory listing sus shout 75 changing 14 tiun st Se abo private sts publie late e mail messages hearing over the phone 44 enrolling on Cisco Unity 24 PER fax messages changing delivery number 73 delivering 73 fax option 1 ding finding a deleted message 3 finding a saved message 1 forwarding messages by phone 61 om the Cisco Unity Inbox 61 from your Inbox 613 fuli menas changing to 9 about 114 enabling or disabling overriding other greetings v recording Help Cisco Unity Assistant 32 Cisco Unity Inbox ViewMail fr Microsoft Outlook 34 hotkeys for Media Master 14 Da Inbox messaging from Outlook 33 in
84. sage Type menu is enabled you use the following keys make your selection Xe Wer par mener 1 m I ems messes 3 pee Noe that although the e mail nd fax keys are available in the Message Type mena Unity playa only your when your system uses the text to speech option and Your fanes when your system uses he fx option P nenging asenne Pa ne Changing Message Playback Order Xon can customize the message playback order for your aew saved and deleted messages in the Cisco Unity Assistant For new and saved messages you can we the playback aort messages in order by message type for examples voice fax or e mail and by message urgency is way you specify at Cisco plays your urgent voice messages first then your urgent fazes followed by your normal voice mensagen and soon By default new and saved messages are sorted by type the following order 3 Urgent voice 2 Normal voie messages X taxes 4 Normal taxes Urgent e maile amp Normal e mails 1 Receipts and notices cept for receipts note messages sorted so that Cisco Unity plays bs urgent messages for cach message type fist Receipt sorted only by the time that they were set According tothe arder you specify for and saved message Cisco Unity then Playa the messages for cach type according to the that a message was se
85. sion or at snother extension you specify rou may also be able w how you want Cisco Unity t handie he lls when your phone is busy i a xum Changing al Tired misto Table 121 Cineo Unity Cali Tanfer and Screening Settings feontinued aser You can choose wheter callers do nol dial you directly as edi aci messages and mark them urgent a easing ag Vos can choose to have Caco Unity cron calls om callers who do sor dial you arc You specify that Cisco Unt ask forthe name of the caller nd play the name for you before connecting the Cisco Unity can tel you hen it connects the or give you the option of agg an indirect call or routing tto your greeting for de caller to leave a message T wen Ge at op ie ai p chapter contains the following sections Call Transfer Options page 12 2 Caller Message Options page 12 4 Changing Your Screening Options page 12 5 To pet ap call analen Tor Breet calla T yaar extension Ika your Caco administrator Your desk phone or even the phone system hat your organizarion ic may transfer features that you cin use t manage direct calls Changing Call Transfer Options Call anser options allow you to choose to have indirect calle ring your tension ring another extension or phone numbe
86. ssage Pay sext saved message see za Slow Cines volume ey rie M Meth g apr Corel Phone Manton shonas d Fast playback Rewind message Fuscva end Restore saved Reni Forward menage Paver malar t fax machine Pay message Stn message ave aci After Message Menu and Shortcuts Standard Conversation Style After listening toa message press aplay menu Pay message by message Pay previous saved message Tay next ved menge Pace PER mul Xs Tek Reni nya Cu aber Forward menge Save ae now Restore Rewind Beier fax machine uy messge proper marie During Message Menu and Shortcuts Optional Conversation 1 Style While listening to a message press Xs T Rewer Paya saved menage y unter Pay previous sed manage C Piy ne saved menage a eee 3 777 B Deliver emails Farce Delete message Corel Phone Manton ftrt ms did Xn hs Reni erRestre saved Siow Slower payback Pay message propier Fast playback Fister play
87. sten to your greeting and leve messages for ou jast as they would when dialing your primary extension Depending on bow Cisco Unity is set up you may be able to use the Personal Preferences page in the Cisco Unity Assistant t alternate extensions that your Cisco Unity administrator specified for you Specity phone numbers fr up to five alternate devices is at your Cisco Unity administrator specified for you iion to those PER peel Sete E m E m Do the following procedure to set up alternate devices in the Cisco Unity Assistam Up Alternate Devices n the Cisco Unity Assistant on the Preferences menu click Personal Ia the Alternate Devices table enter an extension up to 30 characters legib in the Namber field When entering numbers i the Alternate Device tabe consider the following Each alternate extension that you add must be nique Cisco Unity will not accept an extension that is already assigned to another subscriber either as a Primary or alternate extension or to another Caco Unity entity such a ilc dstibaton digits O through 9 Do not use spaces dashes or parentheses Youmay also be able to enter a valid alias fora SIP URL For example if the URL i StPasbade cisco com enter sabade Tali to your Cisco Unity to learn more Optionally eater a description for tne device For example you might enter Mobile work phone
88. ternal greeting 12 K keyboard shortcuts far Media Master 124 E langage changing Cisco Uni conversation logging in Cisco Personal Communications 38 logging on Cisco Unity by phone logon playing message count Playing recorded name nm checking by phone 44 53 checking from Cisco Unity Inbox 4 mailbox size checking from Outlook Inbox 6 actos that affect size choosing what callers can do 124 mangia 2 deleted 4 storage enabling the Message Type menu 134 tips for reducing 342 fax delivery Media Master forwarding by phone keyboard shortcuts 11 forwarding from the Cisco Unity Inbox 614 Media Master contol tar forwarding from your Outlook Inbox 619 about message number finding by 61 Options menu 34 message number playing 125 mem ios far callers bout 121 mm playback order meni types preference for saving ent in ViewMail 163 changing properties 05 message headers defined 163 replying to trom Caco Unt Inbox 4t message notification See notification replying to from Outlook Isbor message number imd t finding a savod message 44 sender ame playing 195 playback senings 14 sending by phone 62 messages sending to private lists 64 adjusting playback speed line samp playing 185 playback volume 4 na allowing callers to edit messages 124 types for 142 allowing calles to mark urgeat
89. that you want to change or set up Sapa are setting up an SMS SMPP device akip to Step 8 Otherwise check the Natation Enabled check box to enable the device or uncheck ito disable the device Beb yon are seting up a text pager or Cisco Unity Inbox notification skip to Step 8 To set up a phone or pager enter the phone number af the phone or pager When you emer te phone umber of the selected device digits O through 9 Do not spaces dashes or parentheses between digits Begin with any access code needed o make am external call for example 9 For ong distance numbers also acide 1 and the area code Yon can also enter P Chia e Nette at E E E one aesond pause toconespond to the and keys on the phone Depending on bow Cisco Unity is set up you may not be able to enter certain hoe numbers or your phone system may require additonal characters If youare Experiencing dficules with this sening contact your Cisco Unity administrator Check the Try To Detect Connection check box if you want Cisco Unity to uy to detect a connection to the phone or pager before dialing entra Enter any entra digits that Cisco Unity wil dal after the phone number The digits ould be a password or an access number that you enter o hear messages or ID required by a pager I the Dial After field enter the nomber of seconds that Cisco Un
90. tification tab Choose notification options o preview the sound for an option click the corresponding speaker icon To change the default sound far an option click the corresponding Browse bution a the Browse Files dialog box choose a sound WAV file hn click Open When the Vie Mall Options dialog box reappears click OK to save your change Automatic Voice Message Playback With tomatic playback your voice messages begin playing son as you open in your Ook Inbox Without ona playback yeu use he Media Master contol bar play voice messages Change Automat Voice Message Playback Tools menu click Viewall Options Click the General ub P ager chin Yo E m Check or uncheck the Play Vole Automatically check box Specifying a Preference for Saving Sent Voice Messages When your Inbox is copies of sen messages Set ems Tee copy of each voce mensage Jou by using View Mal saved To sov on your hard disk you canst to save only the esae headers and not sae the message recordings mesage healer ho the menage was frm when was ese he subject the importance ud sexy and thes To Suve Only Vice Message Headers Spt n the Outlook Tools meas cick ViewMall Options Clik the General ah Sep Check the Keep Only Message Header in the Sent Iems Folder box reet ie We
91. ting overrides all other greetings You Cisco Unity ademindstrator specifies wheter Cisco Unity transfers callers to four greeting without aging your hone whether callers are able to skip your and whether callers cu leave you message when your alienate erecting enabled The Alternate Greeting page in the Cisco PCA indicates the options that your administrator has enabled for you The Cisco PCA displays a reminder when you have your alterate greeting tured en Depending on how Cisco Unity ser up Cisco Unity may also play a prompt fo remind you when your alternate greeting is enabled after You log on by phone Enable tis greeting to indicate when you are on phone For example Tam currently on another line please leave a mese As ong asit is enabled the busy greeting overrides the standard closed and internal greetings when your phone ia busy Note that not all phone systems provide the support necessary for the Cisco Unity busy greeting to wok For assistance talk to jour Cisco Unity administrator 7 ahi dis provide ta coworker ned to Know Fr Twill ein conference room B unl aon Ida As Long sits enabled tho internal resting overrides the standard and off hours and plays only to callers within your organization when you do pot newer your phone Note that not sll phone systems provide the support necessary for the Cisco Unity inter
92. tional Conversation 1 Managing Messages From Your Outlook Inbox Wien Cisco Unity is set up to provide Unified Messaging you aces all your messages e mails voee messages and if you have the fax option Rom Your Inbox Asa Unified Messaging voice mesaping tasks that you can perform from your Outlook Inbox depend on whether Outlook is set up to use View Wan Viral You ean play d record vice mensagen om your Oak by using the Media Master control br See Figure 3 1 led the Working With the Media Master Ba section on paze 3 9 You can send voice messages to other Unity subscribers and public s Note that you cannot use View Mai fiom the Preview Pane in Ouloak You mast open e message to VieuMal Wisi You can play vice messages from you Tabor by wag Mesa Recording ad sending voice mestges must he done by phone an in a xm rt You can customize ViewMal w Change the sound that notifies you of new voice messages Setaprterence for saving seut voice messages in your Outlook abor w save disk space your computer Improve performance and sound quality when working with low bandwidth For details see the Changing ViewMail Options chapter View Mail information and procedures this guide also available in Help Do the following procedure to
93. ugh the Cisco Unity Inbox allows you io request ben Ask your Cisco Unity administrator ethet Cisco Unity n set up to send read receipts to For details on bow you can set a preference for saving sent voice messages see the Changing View all Option chapter Note that even when you have the fat ption you cannot use the Cisco Unity Inbox to create and send a fax ta tt lt apart onding nonin o the following procedure to senda vole message To Send a Voice Message Supi Click the New Message loa Berl the message in one of the following ways rubaceiber names and or e mail addreases in the To Ce and Bee fils Separate multiple names adress with semicolons For e mail tres the full e mail adreas of the recipient o example unco lt domain gt con Cli To Ce or to select recipients om the Address Book Sio your message is addressed to any Cisco Unity subscribers and you did not use the Address Book to the message click the Check Names icon the seach for and select the subscribers When names resolved they appear as inks above To Ce or Bcc fields Clik a link to remove an unwanted addressee nthe Subject feld type the subject of rhe message Sup Choose one or more special delivery options if applicable Sup On the Media Master control bar click Record and record the message with your
94. ur personal greeting with your chosen recording device Phone Pickup e handset when the phone rings wait for the tone then speak into de handset Speak into the microphone To set up your recording device tee the Changing Recording nd Playback Sening chapter When you finish recording click Stop the prerecorded system greeting click System Default Greeting a blank recording click Nothing Click Same ee ty ore ra cep Gegen PER h inan 12 Changing Call Transfer and Screening Options Call wansfer and screening stings control how Cisco Unity handles your incoming from callers who dd not dial you Transfer and screening setings apply only when calls are routed to you fom the maia greeting recorded for your organization directory aano ar a similar automated call apie that your Cisco Unity administrator set up to calles Who dial the main phone number for your organization This means that When an caller or another subscriber disla your extension to reach you by phone Sou Cisco Unity rasder and screening senings do no apply Tile 12 1 describes tho diferent types of senings Table 121 Cisco Unity Cali Panter and Screening Settinge Gli Taser Yo can choose wo answer cle from caller do not di you dieci or ro have indirect call routed to your peeing When you choose to answer indirect calls at your exten
95. urbing Thy Again After x Minutes Choose a higher number to accommodate when you step away from the phone for long of time 77 Cisco Ust your sings ora busy devis Idea Not available for Text Pager etings for SMS SMPP or Caco Unity Thy Again Times Choose a higher number if you use the Inbox notifications phone frequently Try Again After co Minutes Choose a higher number if yon ave long phone conversations acon Fay Select a option for an additonal devize send cain when the st devico does aot answer or is busy Caco Unity calls Sot available for Text Pager e alternate device only iti enabled an it Schedule is current Inbox notifications Click Save 2 p Gee Dear tesi Stee Cascading and Chaining Message Notifications Cascading message notification allows you to set up a series of nications oa widening circle of recipients Alternatively message aoifcation can be seo la toa series of notification devices to send modification to the selected device fails The definition of failure to notification device it based on the options you select for retying a device that is not answered or is a When sting up chain of message notification devices select the of messages and message urgency for which Cisco Unity wil call only for the first device I any message ypes se
96. y on the Media Master control baz or slick Record to rerecord the message Sero Click Send P 7 Changing Personal Settings Personal settings control the information about you as a subscriber on Cisco Unity and some of the choices you make for interacting with Cisco Unity This chapter contains the following sections Changing Your Recorded Name page 7 1 Changing Your Fax Delivery Phone Number page 7 3 Seting Up Alternate Devices page 7 4 Changing Your Directory Listing Status page 7 5 Changing Your Phone Password page 1 7 Changing Your Recorded Name E m Your recorded nome plays with messages that you leave for other scribes and identifies you in directory also plays with ay of Your greetings iat system recordings instead of your ova recordings This section contis procedures Do the applicable procedure to change our recorded name by phone or from the Cisco Unity Assistant Te Change Your Recorded Name by Phe Log on Cisco Unity Pesa 32 a teatas mm apr _ changia Penal Sed At tbe tone record your name or press to keep the current recording Use the following keys a you record m ex ger e NIIT perius Table 71 Une These Keys Anytime Ye Wer per UN 177 Boer To Racord or Modi Yur Recorded trom Cisco Unity Anton Supine Cisco Unity Assistant on the
97. you feel hat your Cisco Unity mailbox fils up more quickly than you expect consider the following default Cisco Unity does not automatically delete messages once they seach a certain age This means that unless your Cisco Unity administrator et Cisco Unity to enforce a message tetention policy yo are responsible for managing your mailbox size by periodically reviewing your saved messages and either moving archiving or deleting them permanently M Cisco Unity is set up to enforce a message tetention policy ask your Cisco Unity administrator bow long Caco Unity stores your messages before permanently deleting them This way you plaa to archive or move Important messages ahead of time When Cisco Unity is set up to provide Unified Messaging the messages in your Sent Iems and Deleted Iems older in Outlook are included in the total mailbox size addition as a Unified Messaging subscriber when you receive nondelivery rect NDR for messages that you send your mailbox can quickly Increase in iae enpecily when original messages included large statment When your e mail client configured to save yonr ent P 2 messages the original message and any attachments are stored your Set Tems folder and another copy is sent to your Inbox along with the NDR increasing your mailbox size accordingly may receive messages that have forwarded many times over which Increases message si
98. you have listened w it Xs esc sr penas message E pee Besse Tte message waiting indicator on your phone may light or remain ht 3 pee FF Rewind message D eniNDRS E Deimersmemaloriuuoar _ a II To Check Metsoges by Phone Optional Conversation ja Sep Log on to Cisco Unity melo Preas 1 to hear new messages or 3 1 to saved messages Simpa Use the following keys to select the type of messages that you vant to hear Note that if the Message Type mena is disabled in the Cisco Unity Assistant you will ot hear this mesa Ye Jus T ie messages z 3 75 PER i nes E espuma Ye Jus Tee rey TIT adis cete yt tt d pata ht emi det qt 2 Youmans ays oer Cy Use the following keys to control playback as you ien to a message oak Rewind menge Pay message proponer Pay saved menage y a payback lumber Pay previous saved snags Bo 3 ved menage volume 3 3 Increase volu mo Ratton Sp message ve are ox pisc I Bp mensage save as new message waiting on your phone may remain it C tt wm pep Sup Use th
99. ze The original message plas recorded and written uoductios that were added during forwarding equal the otal message size Aa a result your mailbox can exceed is lini even though you may Bave few messages stored in i xim hoped 2 Checking Messages With a sytem you can check messages by phone from your Inbox and by using the Cisco Unity Inbox Once you have Listened to or opened a new voice message it is saved unl you delete By default Cisco Unity does not anomaly delete messages onc they reach a cern age Ai your Cisco Unity administrator if Caco Unity se up to enforce message retention policy and iso how ong Cisco Unity stores your messages before permanently deleting Wem This chapter contains the following sections Checking Messages by Phone page 4 1 Checking Messages from Your Outlook Inbox page 4 6 Checking Messages from Your Cisco Unity Inbox page 4 8 oriaformaton wiat to doi your malbor exceos quia ee Managing You Mailbox Size section oa page 3 11 Checking Messages by Phone You can use Cisco Unity to check new and saved messages by phone Depending on how Cisco Unity is aet up you may abo b to play and restore deleted messages by phone wm pepe By when you acces Cisco Unity you hear how many new and saved messages you kave

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