HUB Mobile Communicator iPhone User Guide
Contents
1. 2U0F6S5 D00 EE 36 Contacts Friends tab Friends Address BOOK AA 36 Contacts Directory tab Corporate A ddress Book 38 weie E 39 M ode Single Stage DG PRETE RR RO RR RO ITA 41 V ertical Service Codes Eeer Eege 41 EE ER E d E 41 a EE E e A E AA AE A as E A A E A E OE A 41 r CANONE EE BLOCK MAG eege 42 sC FONA WEE 42 ER E ee EN FON EE 42 E EE CH IP ia 43 ie dici a 43 e CAPT EREE dana 43 88 or Last Number Redi l 43 SCHIUSA 44 ROW abi 44 elei Ile ege Ee dolce 46 TOLD Rn 47 CHEN 47 MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S Introduction The MTS Hosted Unified Business HUB Mobile Communicator iPhone User Guide describes some common and useful HUB Mobile Communicator features and services for iPhone users It is not a description of every feature available Some features may not be available to users Your iPhone screens may look different from the example graphics presented in this document Applies to This document applies to GENCom iPhone version 3 2 0 for 4 4S 5 5S 5C 6 and 6 with iPhone iOS 7 0 8 0 To access Customer Documentation go to http customer genband com After you log in select Document Center The Document Center lets you search by document property i e number title or keyword or you can browse Technical Documentation by Product or Solution MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S Prerequisites You must be2. Call trace records are kept for a period of 2 months MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 42 67 Call Number Delivery Blocking Blocks your calling identification information for outgoing calls To activate call number delivery blocking 1 From the HUB Mobile Communicator application dial 67 before the number you are calling 70 Call Forward Allows local and long distance calls to follow you wherever you go How to use it To activate call forwarding 1 From the HUB Mobile Communicator application dial 70 2 When you hear the dial tone enter the number you want to forward your calls to Note e Long distance charges apply when a call is forwarded to a long distance number you pay the charges not the caller e If the destination is within your organization you can use the 4 digit abbreviation instead of the full number Call forwarding on your HUB Mobile Communicator application will also affect the behavior of your other associated devices sharing the same number 71 Cancel Call Forward Cancelling call forward resumes your phones abilities to receive calls as normal How to use it To cancel call forwarding 1 Dial 71 from the HUB Mobile Communicator application on device that has call forwarding on it 2 When you hear the dial tone call forwarding has been cancelled MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 43 73 Call Pickup Y
3. Mobile Communicator iPhone User Guide Version 1 03 12 13 Calling from the Messages tab 1 Tap the Messages icon and select a Contact 2 Tap More in the upper right hand corner of the screen 3 Tap Call to place the call September 5 2014 at 11 58 AM Hi Call Contact into CANNED MESSAGES Enter a new line Are you there Have time to call Have time to chat Busy l Il text you later Busy l Il call you later Driving l Il text you later Driving I ll call you later Note If you have an active Cellular call active originating unanswered or terminating unanswered and receive an incoming call on HUB Mobile Communicator you will not be alerted and the incoming call will appear in your log as missed MTS HUB Mobile Communicator iPhone User Guide Version 1 03 14 Answering a call HUB Mobile Communicator provides several options for handling incoming calls The incoming call display will vary depending on whether your HUB Mobile Communicator is open running in the background or whether your phone is locked You may also change your HUB Mobile Communicator settings to automatically send all incoming calls to Voicemail or to your HUB Mobile Communicator See Incoming call disposition for detailed steps Note HUB Mobile Communicator must be included in the iPhone Notification Center to receive incoming call alerts when the app is running in the background or when the phone is locked On
4. You CAN enable call number blocking on a per call basis by dialing 67 before entering the number you are calling Network Quality Indicator The call screen displays a yellow alert to indicate when there are network quality issues that may affect call quality The alerts can help you decide whether to handoff a Wi Fi call to the cellular network Rick Smith 00 11 End Call MTS HUB Mobile Communicator iPhone User Guide Version 1 03 35 Contacts and history This chapter describes how to use the contact list and call history e Contacts Contacts tab Personal Address Book e Contacts Friends tab Friends Address Book e Contacts Directory tab Corporate Address Book e History Contacts Contacts tab Personal Address Book Your iPhone contains a personal address book of contacts that appear under the Contacts tab in HUB Mobile Communicator You can add edit and delete contact information from the HUB Mobile Communicator as well as send an IM or call your contact Any changes that you make to the personal contacts list from the iPhone will also appear on other HUB Communicators clients How to use it To access the list of personal contacts 1 Tap Contacts 2 Tap the Contacts tab The contacts from your iPhone are displayed To add a new contact 1 Tap to add a new contact 2 Complete the contact information and tap Done The contact will also be added to your iPhone personal address book To change
5. call into two separate calls When you initiate a three way call on your HUB Mobile Communicator the video call becomes an audio only call When you hang up the three way call ends How to use it To start a three way call 1 Once you have connected with the first party tap add call 2 Enter the number or SIP ID and tap Call The current call is put on hold and the second call rings 3 Tap merge to start a three way call You can also tap Swap Calls to toggle between the two active calls MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 19 To split a three way call 1 Tap split Rick Smith 00 03 Conference 00 08 Terry Smith 00 02 End Call End Call ETRE End Call Call transfer Blind transfer A blind call transfer moves a call to another user and then hangs up automatically when the transfer is complete A video call usually becomes an audio only call when the party is transferred Video can always be added once the call is established How to use it While on a call 1 Tap more A menu of available features appears SA Tap Transfer The keypad appears 3 Enter a number or user ID then tap Xfer OR Select the Contacts icon tap a Contact and their phone number or sip userlD then tap Transfer MTS MTS HUB Mobile Communicator iPhone User Guide Version 1 03 20 Call transfer Consultative transfer A consultative transfer moves a call to another user as a two step pro
6. cellular network will use your cellular plan minutes For additional calling mode behavior information and setting options see Mobile Data Networks Setting e Incoming IP Call Disposition When Single Touch to Call is enabled calls placed from the Contacts or MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 10 History tabs will be placed as soon as you tap a phone number If video is enabled you will see a prompt to choose an option Navigate to Settings gt Preferences and tap Single Touch to Call to enable disable Single Touch to Call How to use it Calling from the Phone tab 1 Tap the Phone icon to access the keypad for manual dialing 2 Press the number keys on the keypad or tap the text field above the keypad to type the SIP user ID for example jsmith 3 Press the Call button Phone Ready Terry Smith calling sip url tsmith End Call MTS HUB Mobile Communicator iPhone User Guide Version 1 03 11 Calling from the Contacts tab 1 Tap the Contacts icon and choose the contact to call 2 Tap the desired phone number or sip url 3 If prompted select Call contact Call tsmith Video tsmith MTS HUB Mobile Communicator iPhone User Guide Version 1 03 Calling from the History tab 1 Tap the History icon and choose All or Missed call logs 2 Tap the contact to call 3 If prompted select Call contact Call tsmith Video tsmith MTS HUB
7. down and changing Subscribe Presence to ON 10 Tap Save MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 39 lt Back Di Terry Smith w2049278999 ipt mts ca MTStTest Send Instant Message alo url w2049278999 work 2049278999 home 2049278999 History The HUB Mobile Communicator records all incoming outgoing and missed calls You may also start a call by tapping on a phone log IMPORTANT NOTE e The HUB Mobile Communicator Call Log will always record the actual outgoing number dialed regardless of the network used to complete the call Wi Fi network or cellular network e Your inherent device s Call Log will record a temporary routing number for outgoing calls completed on the cellular network occurs when Wi Fi is turned off or not available This means you will see numbers in your inherent device s Call Log that you never dialed MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MTS 40 How to use it 1 Tap History The call log displays 2 Tap All or Missed to see a specific call log 3 Tap a call log to place a call OR 4 Tap the information icon to the right of the contact to see log details On the information page you can also place a call add the caller as a new contact or add to an existing contact All Calls Rick Smith 3 27 PM TY Terry Smith 1 26PM J Terry Smith 0 48 PI P t A amp Rick Smith sam CN VW A Rick Smith 2 45 P
8. existing contact information 1 Tap the contact you want to change 2 Tap Edit 3 Tap on the field s you want to edit and make the changes 4 Tap Done to save the changes These changes will also be made in the iPhone personal address book MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 36 To delete a contact in the Contacts list 1 Swipe from right to left over the contact 2 Tap the red Delete button that appears The contact will also be deleted in the iPhone personal address book Can t see your personal address book The Privacy settings for Contacts on your iPhone must allow access to HUB Mobile Communicator To check your settings in iOS 1 Tap Settings 2 Tap Privacy and then Contacts 3 Check that HUB Mobile Communicator is set to ON Contacts Friends tab Friends Address Book Contacts in this list are available across all of your HUB Communicators these contacts are not contained in the iPhone personal address book Y ou can have up to 256 Friends in your list How to use it To access your Friends list 1 Tap Contacts 2 Tap the Friends tab To add a new contact 1 Tap to add a new contact 2 Complete the contact information 3 Tap Save The contact appears in your Friends list To change existing contact information 1 Tap the contact you want to change 2 Tap Edit 3 Tap on the field s you want to edit and make the changes 4 Tap Done to save t
9. familiar with your iPhone operating system and iPad Settings menu The following lists the HUB Mobile Communicator application buttons and their names The names of the buttons will be used in this document Table 1 HUB Mobile Communicator Buttons add call quick start The options that appear in this menu change depending on the context Settings MTS HUB Mobile Communicator iPhone User Guide Version 1 03 Split keypad MTS HUB Mobile Communicator iPhone User Guide Version 1 03 Calling This chapter explains the different ways you can make a call and the options you can use on an active call Making a call e Answering a Call e Active call actions and more menu Three way calling Swap calls e Call transfer Blind transfer e Call transfer Consultative transfer e Speaker e Video calls Call multi tasking e Meet Me conferencing e Call Grabber Manual Call Handoff Wi Fi to cellular network and back Making a Call The HUB Mobile Communicator dialer makes IP calls using the Wi Fi network when available e IP calls made over Wi Fi do not use any cellular minutes or data IMPORTANT NOTE If your Wi Fi is turned off or you are not in a Wi Fi area your IP call will automatically switch over and be completed as a cellular call using the cellular network o IP calls made over the cellular network will display a temporary routing number not the number you dialed e IP calls made over the
10. other Communicators stop ringing Calls appear as Missed in the Call logs e Push to Mobile the call is redirected to the Cellular Voice Network Other Communicators do not stop ringing until the call is answered on the HUB Mobile Communicator Calls appear as answered in the call log and also appear in the native call log as a regular incoming call e Prompt Me you will be prompted on each incoming call with Answer Decline Send to Voicemail or Push to Mobile call disposition options This is the default setting How to use it To permanently set the call disposition 1 Tap Settings gt Account 2 Select Incoming Call Disposition 3 Select one of the following options Voice Mail all system calls will be directed to your system voicemail e Push to Mobile all system calls will be directed to the Cellular Voice Network e Prompt Me default if you want to determine call disposition on a per call basis Always Offer Video ELECT CALL DISPOSITION Auto Send Video Voice Mail Auto Speaker On Push to Mobile INCOMING CALL DISPOSITION Prompt Me si Call Disposition Prompt Me MEET ME CONFERENCIN Chair PIN CALL NUMBER DISPLAY Bi KINK Enable Call Blocking VOICE MAII MTS HUB Mobile Communicator iPhone User Guide Version 1 03 47 Troubleshooting This feature allows you to send a diagnostic log for operator debugging purposes How to use it If you are able to login to the HUB Mobile Communicator ap
11. your iPhone go to Settings gt Notification Center gt Mobile Comm to modify Alert settings How to use it When your HUB Mobile Communicator app is open 1 Tap Answer to pick up the call e Decline or Send to Voicemail to close the incoming call window and send the caller to voicemail e Push to Mobile to redirect the call to your Cellular Network Terry Smith incoming call sip url MTSTest Send to Voice Mail Push to Mobile MTS HUB Mobile Communicator iPhone User Guide Version 1 03 15 When your HUB Mobile Communicator app is running in the background k Tap the banner or Answer on the alert to answer the call ba MOBILE COMM coming call from Ti Fi TT di ent le A d Ud mjia Lai pe Lin Phuilio gt djia MOBILE COMM Incoming call tram Terry Smith famiti Note If you do not want to automatically answer incoming calls when tapping the banner or alert go to Settings gt Preferences and change Alert Answer to OFF MTS HUB Mobile Communicator iPhone User Guide Version 1 03 16 When your phone is locked 1 Slide the incoming call notification to answer eee00MTS Gls Friday September 5 GA MOBILE COMM Incoming call from Terry Smith tsmith Note If you do not want to automatically answer incoming calls when sliding the incoming call notification go to Settings gt Preferences and change Alert Answer to OFF MTS HUB Mobile Communicator iPhone
12. M F Rick Smith 2 43 PM i Terry Smith 2 2 40 PM T sa Rick Smith Friday T o i lOa D x Terry Smith Friday i Ca Terry Smith 3 Friday T MTS HUB Mobile Communicator iPhone User Guide Version 1 03 41 Mode Single Stage Dialing Vertical Service Codes Star Codes Vertical Service Codes VSCs are special short codes that usually begin with the star key VCS also referred to as Star Codes or Feature Codes are used to trigger specific features and actions The following VSC items are available 25 Call Grabber Allows you to grab an active call from any of your associated devices e g desk phone or HUB Personal Communicator on your personal computer Calls can be moved back and forth from any of your devices operating with the same SIP number 57 Call Trace If you receive harassing obscene or threatening calls you can use Call Trace to record the number of the last call you received The recorded number can then be handed over to law enforcement How to use it To activate a call trace 1 After receiving a call you wish to trace dial 57 from the phone 2 Listen to the prompts and then press 1 to confirm the call trace 3 Make a note of the time and date of the call 4 Contact your local law enforcement agency Note Call Trace should only be used in serious situations The details of the trace will only be released to the law enforcement you will not be advised of the caller s number
13. MTS Hosted Unified Business Mobile Communicator iPhone User Guide www mts ca Product release version 10 4 Document version 1 03 Date February 4 2015 The information in this document is believed to be accurate and reliable MTS provides this document as is without warranty or condition of any kind either expressed or implied MTS is not liable for any error or omissions as they pertain to this document The information and or products described in this document are subject to change without notice The information contained in this document is the property of MTS and must not be disclosed without prior written consent by MTS The information must not be disclosed to subcontractors or regulatory authorities MTS must be notified of any request or order for disclosure prior to such discloser 3 MTS HUB Mobile Communicator iPhone User Guide Version 1 02 MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 9 1 1 Emergency Calls Using MTS Hosted Unified Business Service All 9 1 1 emergency calls that are made using MTS Hosted Unified Business HUB service will be routed to an operator If you are using MTS HUB service to make a 9 1 1 emergency call you must verbally provide the operator with your location so that the operator can route the call to the appropriate 9 1 1 response centre This is necessary due to the manner in which MTS HUB service operates Your MTS HUB service 9 1 1 emergency call will
14. User Guide Version 1 03 17 Active call actions and more menu Once you are in a call there are many actions you can perform using the active call menu and more 13 MTS HUB Mobile Communicator iPhone User Guide Version 1 02 menu s K Keypad speakel add call Media Active G 711U NB o mute to mute and un mute the call e keypad to open the keypad i e to dial an extension or access code e speaker see Speaker e hold to hold or release a hold e add call to make a second call See Three way calling Swap calls e more to access more menu items More menu To access the rest of the active call actions tap more Navigate Back Start Recording Transfer IM tsmith Add Video Push to Mobile Call Statistics MTS HUB Mobile Communicator iPhone User Guide Version 1 03 18 Navigate Back see Call multi tasking Start Recording not available for your configuration e Transfer see Call transfer Blind transfer and Call transfer Consultative transfer e Add Video see Video calls e Push to Mobile to transfer your call to the Cellular Network This is useful if you are having Wi Fi network quality issues Call Statistics to view live call statistics e Cancel to close the menu Three way calling Swap calls You can have two active calls at the same time and swap between the calls or conference the calls together Conversely you can split a three way
15. cess that involves speaking with the Transfer to user before completing the transfer A video call usually becomes an audio only call when the party is transferred Video can always be added once the call is established How to use it While on a call that you need to transfer 1 Tap add call Calling 1 Enter the number or SIP ID and tap Call The current call is put on hold and the second call rings 2 When the second party answers you can speak with them before transferring the Original call to them Tap more gt Transfer to when you are ready to transfer the call Navigate Back Start Recording Transfer to Callista Collier Add Video Call Statistics Cancel MTS HUB Mobile Communicator iPhone User Guide Version 1 03 21 Speaker You can use the built in iPhone speaker during a call or select audio output to a Bluetooth device if installed How to use it During an active call 1 Tap speaker to enable or disable the speakerphone 2 Optional Long tap speaker to view the options for audio output and select a device Video calls If enabled in your service profile you can use your HUB Mobile Communicator to place video calls to users that have a video enabled device Video requires iOS 6 0 or higher Note a video call usually becomes an audio only call when the party is transferred Video can always be added once the call is transferred When you initiate a three way call on your HUB Mobile Communica
16. e when finished OR Swipe from right to left over the IM you wish to delete Press the red Delete button that appears 32 Done wii E ek Terry Smith HI Terry ee Bick Smith ERT e Rick Smith S How s your day y Smith 3 23 PM Delete WW S your day Presence Manually set your presence status that appears to contacts who watch your presence How to use it 1 Tap Messages 2 Tap My Status 3 Choose a presence status Note When using HUB Mobile Communicator on a Mobile Data Network you will only see your subscribed friends presence if Use When Available is ON Settings gt Account gt Mobile Data Network gt Use When MTS MTS HUB Mobile Communicator iPhone User Guide Version 1 03 33 MY PRESENCE Terry Smith Hi Tei Connected Rick Smith 31 PM How s your day ON Away Out To Lunch Busy S On Vacation Do Not Disturb EN Appear Offline Call number display blocking DO NOT TURN Call Number Display Blocking ON If your block calling identification information for outgoing calls is enabled or turned to ON you will not be able to place any outgoing calls How to check status 1 Tap Settings 2 Tap Account 3 Scroll to Call Number Display Blocking gt Enable Call Blocking 4 If displays ON tap ON to change to OFF MTS HUB Mobile Communicator iPhone User Guide Version 1 03 34 How to Enable Call Number Blocking on a Per Call Basis
17. he changes MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 37 To delete a contact in the Friends list 1 Tap the contact you want to remove 2 Tap Edit 3 Scroll down to the bottom and tap Delete Friend OR 1 Swipe from right to left over the contact 2 Tap the red Delete button that appears k Smith Gili Terry Smith MTS HUB Mobile Communicator iPhone User Guide Version 1 03 38 Contacts Directory tab Corporate Address Book Directory is a corporate address book that includes search capability Once you have located a contact in the directory you can o add the contact to your HUB Mobile Communicator Friends list e call send IM video call or email from the directory How to use it 1 Tap Contacts 2 Tap the Directory tab 3 Enter all or part of the name and wait while the directory loads the contacts that match the search criteria 4 Select a contact Choose one of the following actions To send an instant message 5 Tap Send Instant Message To call the contact 6 Tap on the contact s sip url or number 7 Select Call contact or Video contact if enabled from the Call contact IM contact and Video contact options To add the contact as a Friend 8 Tap the folder in the upper right hand corner of the screen 9 Add or edit additional information if desired You can also subscribe to the contact s presence at this time by scrolling
18. is not limited to phone number area code address billing name apartment building information and other information related to your use of the HUB service MTS will not be responsible or liable for any damages costs claims losses or expenses including without limitation any indirect special consequential incidental economic or punitive damages that arise from or are due to any omissions interruptions delays errors or defects in transmission of any 9 1 1 emergency call that is made using MTS HUB service MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S Contents ROCCO Graie APPS eee ee ee eee re rr PIU aaa CU e RR A GEIER EC E 40166 Re A 14 Active call actions and more MenU iaia ii 17 Three way calling Swap Call EE 18 GCall transier Blind transiti allea 19 Call transfer Consultative transfer NENNEN 20 SPC ire iii iii 21 VICO 21 CORPO dia ani ia 23 Cei 25 M eet M e Conferencing NENNEN 26 BECH Ee 26 M anual Call Handoff Wi Fi to cellular network and back 27 FFS ANA Senicar ne 28 Calling pare Nahne Is Reie iii 28 M essage Waiting Indication MW 29 tech d MESSI iride 30 Beie E 32 Call number display DIOCKIINO riale 33 How to Enable Call Number Blocking on a Per Call Baeis ANN 34 Network Quality Indicator EE 34 MTS HUB Mobile Communicator iPhone User Guide Version 1 03 EES EE HISTON Ee 35 Contacts Contacts tab Personal Address BOOK 35 CantseeyOuFpersonal
19. not be automatically routed to a 9 1 1 response centre nor will your location information and phone number be automatically delivered to a 9 1 1 response centre You should be aware that 9 1 1 emergency calls that are made using MTS HUB service will take longer to be connected to the correct 9 1 1 response centre than calls made using a traditional wireline telephone service As well the operation of MTS HUB service is subject to the availability of your network which may be affected by power outages or other interruptions If you make a remote HUB service 9 1 1 emergency call i e a call made from outside your local area network from outside Canada or from a location within Canada that is not served by 9 1 1 the operator will not be able to complete this 9 1 1 emergency call For these reasons it is advisable to use a traditional wireline telephone or wireless cellular device for 9 1 1 emergency calls whenever possible You also should be aware that it is the obligation of the subscriber to MTS HUB service to inform all users and potential users of these services about the nature and limitations of the HUB service for the purpose of 9 1 1 emergency calls as described above In order to facilitate efficient transfers of 9 1 1 calls from the operator to the correct 9 1 1 response centre MTS may collect your personal information and disclose such information to the operator Personal information collected and disclosed may include but
20. ou can answer an incoming call to a VoIP phone in your organization using your wireless device or any other phone in the same Call Pickup Group How to use it To pickup an incoming call in the same Call Pickup Group 1 While the call is ringing go to HUB Mobile Communicator application 2 Dial 73 from dialpad and press Call 74 Call Park Call Park allows you to place an active call on a hold that can then be retrieved by anyone in the same customer Call Park Group How to use it To park an active call 1 Press the add call button to open a 2nd line 2 Dial 74 and wait for the dial tone The 1st call will end 3 Hang up the 2nd call The 1st call is parked 75 Call Park Retrieval You can retrieve a parked call from any phone within the same customer Call Park Group How to use it To retrieve a parked call 1 From the any phone within the same Call Park Group dial 75 plus the last 4 digits of the number where the call is parked 88 or Last Number Redial Call the last number that was dialed from your phone How to use it To active last number redial 1 From the HUB Mobile Communicator application dialpad dial 88 or MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 44 Settings and help This chapter describes how you can use settings to customize the iPhone for your use e Mobile Data Network Settings e Troubleshooting e Getting help Account Account settings allow you
21. p Call Grabber The iPhone grabs the call from the desk phone or PC Communicator OR Dial 25 to grab an active call To move from your iPhone to your desk phone 3 Pick up the receiver and dial 25 to grab an active call OR 4 Dial 25 and pick up the receiver Manual Call Handoff Wi Fi to cellular network and back You can move your call from a Wi Fi network to the cellular network and back at any time during a call This allows you to maintain a high quality call connection when you see network strength decreasing resulting in fewer dropped calls Call handoff is seamless and the other party will not be aware of it You cannot use this feature if you have more than one active call or if your call is not in a stable state How to use it To push a Wi Fi call to your cell 1 Tap more A Tap Push to Mobile The call is pushed to the native dialer on the cell network To push a cell call to Wi Fi 1 Tap the iPhone s Home button 2 Tap the HUB Mobile Communicator application icon 3 Tap the Quickstart icon d Tap Push to VolP The call is pushed to HUB Mobile Communicator MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 28 Features and Services This chapter provides information and steps for some of the more useful features and services e Calling party name and picture Message Waiting Indication MWI Instant messages Presence Call number display blocking Network Quality Indica
22. plication 1 Tap Settings gt Advanced Settings Under Application Logging select Send Log Tap Yes to send the log when prompted Record the log number and contact your next level of support PAI If you are unable to login to the HUB Mobile Communicator application 1 Fill in your username and password on the login screen 2 Hold down on the Login button for five seconds 3 The HUB Mobile Communicator application will prompt you about sending a log 4 Click Yes to send the log Getting help To access HUB Mobile Communicator Help tap Settings gt Help Scroll through the Table of Contents for feature configuration and troubleshooting topics MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S
23. rk that is when not in Wi Fi IATA NETWORK ELECTO Use When Available None Calling Mode Single Stage Dialing Circuit Switch IDEO CALLS Single Stage Dialing vi Enable Video Always Offer Video Auto Send Video Auto Speaker On INCOMING DALL DISPOSITION Call Disposition Prompt Me OFF o Does not allow any HUB Mobile Communicator calls or services e g IM Presence to run over the Cellular Mobile Data Network that is when not in Wi Fi e The Phone Service Error message is a one time warning message e Once you tap OK the HUB Mobile Communicator s ability to place calls or access services over the Cellular Mobile Data Network is now tuned OFF o All calls placed using the HUB Mobile Communicator application will automatically revert to and be placed over the mobile device s main service that is the dial pad will change to the device s main dial pad and the call will be placed over the device s inherent cellular network e Note The Pop up messages are not an error just an information message Single Stage Dialing is only available when Use When Available is ON MTS MTS HUB Mobile Communicator iPhone User Guide Version 1 03 46 Incoming call disposition You can decide how incoming IP calls are handled on a per call basis or permanently for all IP calls if enabled in your service profile The Incoming Call Disposition options are Voice Mail the call is automatically sent to voicemail and all
24. rry Smith L Rick Smith Y Rick Smith inip Ei Ve Rick Smith gn TT L Rick Smith lt 57 PM L Terry Smith apn 7 MTS HUB Mobile Communicator iPhone User Guide Version 1 03 26 Meet Me Conferencing You can access the Meet Me conference service with a single tap How to use it From the Phone screen 1 Tap the quickstart icon 2 Tap Meet Me The Meet Me conference bridge number is automatically dialed 3 Tap SSES and follow the voice prompts a a Enter your Conference Access Code typically your 7 digit telephone number and can be located in your HUB Personal Agent gt Preferences gt Meet Me Conferencing gt Preferences gt Access code used to join the conference followed by the key b If you are the Chairperson tap the key and then enter your Chairperson PIN the PIN you established in HUB Personal Agent gt Preferences gt Meet Me Conferencing gt PIN followed by the key c If you are not the Chairperson stay on the line and you will be placed into conference when the Chairperson Call Grabber This feature lets you grab an active call from any of your associated devices e g desk phone or HUB Personal Communicator on your personal computer if enabled in your service profile allowing you to move to or from your desk at your convenience MTS HUB Mobile Communicator iPhone User Guide Version 1 03 21 How to use it From the phone screen 1 Tap the Quickstart icon 2 Ta
25. rt Sound ON or OFF e Turn Alert Vibration ON or OFF e Turn Private When Locked ON if you do not want messages to appear on your screen when the phone is locked or on the notification center e Tap Text Size to change the message font size e Tap Alert Text Tone to change the tone you hear when you receive a message How to use it 1 Tap Messages The Messages screen opens To create a new IM 2 Tap the Create icon paper with pencil 3 Select the Friend 4 Enter the IM text and tap Send You can also add emoticons If you want to send a canned message i e Busy l Il call you later tap More select the message you want to send and tap Send If a message error occurs you can tap the red icon beside the message to resend MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S Terry Smith Hi Terry e Rick Smith 31 September 8 2014 at 3 23 PM Hi Terry Call Contact info How s your day CANNED MESSAGES Enter a new line Are you there Have time to call How s your day Have time to chat 1121314 516 7 8 f9f0 Busy I ll text you later Busy I ll call you later 1 4 4 S amp Driving l Il text you later e A Driving I ll call you later i SEI EH To delete an IM L 2 3 A a MTS HUB Mobile Communicator iPhone User Guide Version 1 03 Tap Edit Tap the red circle beside the message Tap Delete Tap Don
26. to Unregister your accounts and select M obile Data Network V ideo calls Incoming Call Disposition M eet M e Conferencing Call Number Display Blocking settings as well as view your Mobile DN Chair PIN and Voice M ail number M ost of the settings are self explanatory but there are a few with menu items explained below Mobile Data Network Settings Through the Use When Available setting you can control whether HUB Mobile Communicator runs only on Wi Fi connection or over both Wi Fi and the Cellular Mobile Data Network Note When you are registered over the mobile data network not Wi Fi and have selected a Calling Mode other than Single Stage Dialing HUB Mobile Communicator will automatically reject incoming calls without notifying you If your provider has enabled Incoming Call Disposition HUB Mobile Communicator will notify you of incoming calls with options to push to mobile or send to voicemail The assumption is that you have selected a Calling Mode other than Single Stage Dialing because you do not want to use mobile data for calls this is the reason Single Stage Dialing calls are rejected How to use it In the HUB Mobile Communicator application 1 Tap Settings then Account 2 Under Mobile Data Network gt Use When Available MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 45 ON e Allows HUB Mobile Communicator services e g IM Presence to run over the Cellular Mobile Data Netwo
27. tor Calling party name and picture The Calling Party ID appears on the screen along with a picture if the caller has provisioned a picture in their HUB Personal Agent How to use it The information automatically appears on your screen To provision your own information 1 Access your HUB Personal Agent 2 Select Preferences Personal and Picture 3 Select Update 4 Choose a photo file and select Apply Smith incoming call sip url Send to Voice Mail Push to Mobile MTS HUB Mobile Communicator iPhone User Guide Version 1 03 29 Message Waiting Indication MWI The message waiting indicator gives you a visual cue that you have a voicemail waiting with a vm badge above the Phone icon Phone Ready D A isi y Utilities FaceTime Stocks MOBILE Ci Phone Safari Music Note The indicator on the iPhone home screen counts missed calls and new instant messages in addition to new voicemails How to use it To retrieve a voicemail i Tap 2 Tap Voice Mail The phone calls the Voicemail number MTS HUB Mobile Communicator iPhone User Guide Version 1 03 30 Instant messages You can send and receive instant messages IM over Wi Fi Mobile Networks from contacts in your Friends list delete IMs allow IMs from unknown users and change Messaging settings such as sound tone and text size Go to Settings gt Preferences gt Messaging to customize the following settings e Turn Ale
28. tor the video call becomes an audio only call How to use it To place a video call from the Contacts or History tab 1 Tap a contact s number 2 Tap Video contact The application will send your video when the other party answers MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S 22 Call tsmith Call tsmith Video tsmith Video tsmith Note The menu prompts will change depending on your video call settings To change your settings to always make video calls go to Settings gt Account gt Video Calls and tap Always Offer Video To start sending video on an existing call 1 Make an audio call 2 Tap More 3 Tap Add Video MTS HUB Mobile Communicator iPhone User Guide Version 1 03 23 Note To change your settings to always make video calls go to Settings gt Account gt Video Calls and tap Always Offer Video To receive a video call and start sending video 1 When your phone rings for a video call you will see the caller s video automatically 2 Tap Send to send video Note To change your settings to automatically send video when you receive video calls go to Settings gt Account gt Video Calls and tap Auto Send Video Call recording You will not be able to change or access the Call Recording settings because the service is not available for your configuration How to use it To record an active call 1 Tap More then Start Recording A red recording light flashes in the
29. upperleft hand corner of the call 2 Tap More then Stop Recording to stop recording the call In the call History window b7 appears beside recorded calls To listen to a recorded call 1 Tap History 2 Tap All for all call logs 3 Select the information icon next to the call log 4 Tap Listen to Call Recording then tap the play button Tap Delete Recording to delete the recording MTS HUB Mobile Communicator iPhone User Guide Version 1 03 MI S lt History WAM 5572 Outgoing call Today 3 30 PM 1 minute 12 seconds Account MTS Listen to Call Recording main 204 927 5572 Create New Contact Add to Existing Contact File Name rec_2049275572_0 wav Size 548 KB Duration 01 10 Position 00 00 E elite Recordima To access the recording file use iTunes File Sharing MTS HUB Mobile Communicator iPhone User Guide Version 1 03 24 25 Call multi tasking Call multi tasking allows you to access other HUB Mobile Communicator information such as IMs and contact information during a call How to use it While on a call 1 Tap more 2 Tap Navigate Back Now you can use the icons on the bottom of the screen to access contact information view IMs and history as well as your settings 3 To return to the call screen tap Back to the Call at the top of the screen All Calls L Terry Smith 4 21 PM i bZ Terry Smith L Terry Smith L Rick Smith o PM 7 L Te
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