Electra Elite IPK II Multiline Terminal User Guide
Contents
1. ii AU Radia eas aceasta M LT Caller ID Answer Directed Call Pickup 1er ptr esti caduca 28 Meet Me Answer esee eene eene eene O4 All Calls CFIA csssessssccossossssssssscsssovsssescnssssssssssssenssnsssansussessasssssssessessnssesssee 25 JNA ERN RET Call Forward Busy No Answer Answering a Call Using the Headset with Automatic Ans Ag LINE KEYS PROGRAMMABLE FUNCTION KEYS 37 Dici e d i RTT THIS PAGE INTENTIONALLY LEFT BLANK ELITE IPK TELEPHONES 16 Button Display 1 Speaker 2 Line Keys Programmable Function Keys 3 Dialpad Dedicated Function Keys 4 Microphone 5 Volume Control 6 Large LED 7 Alphanumeric 3x24 Character LCD Display 8 Hookswitch 9 Headset Jack 10 Soft Keys 11 Directory Key DIR 12 Message Key MSG 13 MIC Key 2 all rows 32 Button Display with 16 DSS BLF One Touch Keys 16 Button Multiline Liquid Display 1 Speaker 6 Large LED 11 Directory Key DIR 2 Line Keys 7 Alphanumeric 12 Message Key Programmable Keys Display MSG 3 Dialpad Dedicated 8 Hookswitch 13 MIC Key Function Keys 4 Microphone 9 Built in Headset Jack 5 Volume Control 10 Softkeys GENERAL INFORMATION The following should be considered when reviewing this User Guide O All operational instructions assume Prime Line Pickup is2. 3 Press Memo Dial key again and continue with conversation To call a stored Memo Dial number 1 Donotlift the handset 2 Press the Memo Dial key Service Code 751 31 3 Press the Speaker key OR Press a configured line key Note The stored number dials out To check to see the stored Memo Dial number 1 Donotlift the handset 2 Press Memo Dial key Service Code 751 31 Note The stored number displays 3 Press Exit to return to the main LCD screen To cancel erase a stored Memo Dial number 1 Press the Speaker key 2 Press the Memo Dial key Service Code 751 31 Repeat Redial To use Repeat Redial if the outside party you call is unavailable or busy 1 Place a trunk call Note Listen for busy tone or ring no answer Press the Feature Redial keys OR Press the Repeat Redial key Service Code 751 29 Note Your Repeat Redial key flashes while you wait for the system to redial Press Speaker to hang up Note 1 The system periodically redials the call Note 2 System programming determines the waiting time and the number of redial attempts Lift the handset when called party answers Note When using trunks with answer supervision the Repeat Redial feature will automatically cancel To cancel Repeat Redial 1 2 1 Press the Feature key Press the Redial key OR Press Repeat Redial Key Service Code 751 29 Caller ID Answer Receive incoming ringing or
3. 48 Voice Over Extension Number 49 Call Redirect Extension Number or Voice Mail Number 50 Account Code 51 General Purpose Relay Relay No 0 1 8 52 Automatic Answer with Delay Incoming Group Number Message Setup 53 Automatic Answer with Delay Message Start 54 External Call Forward by Door Box 55 Extension Name Change 56 General Purpose LED Operation 57 General Purpose LED Indication 58 Automatic Transfer at Extension Group Number Department Group Call 1 8 or 01 64 59 Delayed Transfer at Extension Group Number Department Group Call 1 8 or 01 64 60 DND at Department Group Extension Group Number Call 1 8 or 01 64 61 Not Used 63 Outgoing Call Without Caller ID ISDN 64 Not Used 65 Not Used 66 CTI Fonction Function Additional Data Number 67 Not Used 68 Not Used 69 Not Used 70 Not Used 71 Message Change for Voice Extension Number or Attendant Department Group Number 72 Keypad Facility Key 73 Keypad HOLD Key 74 Keypad RETRIEVE Key 75 Keypad Conference Key 76 Toll Restriction in Credit Extension Number 77 Voice Mail In Skin Extension Number or Pilot Number 78 Conversation Recording Voice Mail 79 Automated Attendant In Skin Extension Number or Pilot Number 80 Tandem Ringing 1 Set 0 Cancel Extension Number to Tandem Ring 81 Automatic Transfer to Transfer Trunk Line N
4. co workers hear your caller s voice over your telephone s speaker Note 3 When you press Speaker once you turn your Speakerphone on The second press turns on Group Listen Pressing the Speaker key a third time cancels the Group Listen feature HOLDING CALLS System Hold Exclusive Hold With a call in progress With a call in progress 1 Press Hold 1 Press the Exclusive Hold Note 1 Note 2 Note 3 key Service Code 751 45 To retrieve a held call press the flashing Line key or Conf key internal calls Calls on System Hold can be retrieved from any multiline telephone with the held line appearance After a preprogrammed time the held call will recall to the originating station TRANSFERRING CALLS Using Manual Dial Using Direct Station Selection DSS With a call in progress With a call in progress 1 Press the Transfer key 1 Press the Transfer key 2 Dial the station number 2 Press the programmed 3 Announce the call DSS optional 3 Announce the call 4 Replace the handset optional Note 1 Note 2 Note 3 4 Replace the handset If the called station is busy replace the handset to initiate a camp on Unanswered camp ons and unscreened transfers will recall to the transferring station To return to the original party press the flashing Line key or Conf key A Programmable Function Key may be assigned for DSS Note 4 To transfer a call directly to a persona
5. Service Code 751 48 OR Dial 6 Note You hear an alert tone and the Voice Over key flashes You can talk to the called party after the alert tone ends To respond to a Voice Over alert tone to your extension Note You can only respond if you have a Voice Over key 1 Press the Voice Over key Service Code 751 48 Note The Voice Over key lights steadily green and you can talk to the interrupting party To return to your original call 1 Press the Voice Over key Note 1 Your Voice Over key flashes red when you are talking to your original call Note2 To switch between your original call and the interrupting party just keep pressing the Voice Over key CO PBX DIALING OPTIONS Save Number Dialed To save the outside number you just dialed up to 24 digits Note 1 Use this feature before hanging up Press the Save Number Dialed key Service Code 751 30 To redial a saved number 1 Press an idle trunk line key Note This selects a specific trunk for the call Press the Save Number Dialed key Service Code 751 30 Note The stored number dials out OR Press the Speaker key Dial 715 Note 1 Save Number Dialed automatically selects a trunk from the same group as your original call Note2 The stored number dials out Memo Dial To store a number while you are on a call 1 While on a call press Memo Dial key Service Code 751 31 2 Dial number you want to store
6. Speaker key Press the Text Message key Service Code 751 18 00 20 Press Speaker to hang up SET RELOCATION To exchange two terminals 1 2 Pick up the handset or press the Speaker key Dial the Extension Data Swap Service Code not assigned at default Dial the Extension Data Swap Password not assigned at default Dial the extension to be swapped with or relocated to When successfully completed confirmation tone will be heard and the display will show completed Press the Speaker key twice CODE RESTRICTION DIAL BLOCK To set Dial Block 1 2 3 4 Press the Speaker key Dial 600 default Dial the 4 digit Dial Block Code user defined Dial 1 Note Confirmation tone is heard Press the Speaker key to hang up To release Dial Block BP oo DN Press the Speaker key Dial 600 Dial the 4 digit Dial Block Code Dial 0 Note Confirmation tone is heard Press the Speaker key to hang up Note At default Dial Block restriction Class per Extension is denied ACCOUNT CODE ENTRY To enter an Account Code any time while on a trunk call The outside caller cannot hear the Account Code digits you enter You can use this procedure if your system has Optional Account Codes enabled You may also be able to use this procedure for incoming calls 1 Dial OR Press your Account Code key Service Code 751 code 50 Dial your Account Code 1 16
7. a stored number To dial a Group Speed Dialing number 1 Pressthe Speaker key 2 Dial 4 default Service Code OR Press the Redial key OR Press the Group Speed Dialing key Service Code 751 28 Note To preselect press a line key in step 1 instead of Speaker 3 Dialthe Group Speed Dial buffer number none at default The stored number dials out Note 1 Note 2 Note 3 Initially there are no Group Speed Dial buffers assigned Unless you preselect Trunk Group Routing selects the trunk for the call The system may optionally select a specific Trunk Group for the call If you have a DSS Console you may be able to press a DSS Console key to chain to a stored number MICROPHONE CONTROL 1 2 Press the MIC key A lit MIC LED indicates that the MIC is on SPEAKERPHONE CALLS _ OV ae ee E Press the Speaker key and the LED lights Ensure that the MIC LED is lit Place internal or outside call Converse Press the Speaker key to disconnect call Note The handset may be used at any time during the conversation To resume handsfree operation or to monitor a call press the Speaker key the LED lights and replace the handset GROUP LISTEN To initiate Group Listen 1 2 Place or answer call using the handset Press Speaker twice but do not hang up Note 1 Speaker flashes slowly Note 2 You can talk to the caller through your handset Your
8. assigned to intercom dial tone Ringing Line Preference is assigned to all telephones a Line and Second Incoming Extension key has been assigned to all multiline telephones O All access codes listed are standard some may vary based on system assignment O Access to many features is based on system assignments Not all features may be available from your telephone O Telephones equipped with displays will provide useful call processing information such as digits dialed recall indications feature confirmation etc ANSWERING CALLS Ringing Calls 1 Liftthe handset 2 Converse Note When assigned the Delayed Ringing feature incoming calls will first ring at a primary station If the call is unanswered after a preprogrammed time interval calls will also ring at the assigned secondary station Ringing Calls To A Second Incoming Extension CAR VE Key 1 Lift the handset 2 Converse Note 1 A Second Incoming Extension key must be assigned to appear and ring Note 2 A Line key must be available to answer an incoming outside call Voice Announce Calls 1 Ensure the MIC LED is lit 2 Adjust the Speaker volume W or A as needed 3 Respond handsfree Note The handset may be used at any time during the conversation Camp on Call Waiting Receive camp on tone while on another call 1 Replace the handset to disconnect present call OR Press Hold and press the Hookswitch to converse with
9. digits using 0 9 and Note If Account Codes are hidden each digit you dial will show an x character on the telephone s display Dial OR Press your Account Code key Service Code 751 code 50 To enter an Account Code before dialing the outside number If your system has Forced Account Codes you must use this procedure If it has Verified Account Codes you can use this procedure instead of letting the system prompt you for your Account Code You may also use this procedure if your system has Optional Account Codes If your system has Verified Account Codes enabled be sure to choose a code programmed into your Verified Account Code list 1 Access trunk for outside call Note You can access a trunk by pressing a line key or dialing a code except 9 2 Dial x OR Press your Account Code key Service Code 751 code 50 3 Dial your Account Code 1 16 digits using 0 9 and Note If you make an incorrect entry your system may automatically alert the operator If Account Codes are hidden each digit you dial will show an character on the telephone s display 4 Dial OR Press your Account Code key Service Code 751 code 50 5 Dial the number you want to call Note If you hear stutter dial tone after dialing the number ARS is requesting that you enter an Automatic Route Selection Authorization Code AUTOMATIC CALL DISTRIBUTION ACD Agent Log In To log in 1 Pre
10. handset or press the Speaker key 2 Dialthe Call Forward Both Ring Service Code default 745 OR Press the Call Forwarding Programmable Function Key Service Code 751 14 3 Dial 1 Set 4 Dial the destination extension number 5 Press the Speaker key or hang up To cancel Call Forward Both Ring at a forwarding station 1 Pickup the handset or press the Speaker key 2 Dialthe Call Forward Both Ring Service Code default 745 OR Press the Call Forwarding Programmable Function Key Service Code 751 14 3 Dial 0 Cancel 4 Press the Speaker key or hang up SELECTABLE DISPLAY MESSAGING To select a message 1 2 3 Press the Speaker key Press the Text Message key Service Code 751 18 01 20 Use Volume Up or Volume Down keys to scroll through the messages if desired For messages 1 8 and 10 enter digits to append the message if needed Note You can append messages 1 8 and 10 with digits e g the time when you will be back You enter the time in 24 hour format Press Speaker to hang up Note 1 Intercom calls to extensions with Selectable Display Messaging set will receive a DND signal and receive the display message on their telephone s display instead of ringing the extension Note2 To allow calls to ring through and have the message displayed on the calling extension s display cancel DND by pressing DND 0 To cancel a message T 2 3 Press the
11. the second party Off Hook Signaling With a call in progress 1 2 Receive Off Hook Signaling Press the Answer key then converse with the second party Note 1 The second call may be placed on Hold Note2 Press the flashing Line key or Conf key to return to the first call PLACING CALLS Internal Calls 1 2 Lift the handset Dial a station number or 0 for the attendant OR Press the Programmable Function Key programmed for Direct Station Select Voice announce after the tone burst or wait for the ringing call to be answered Note 1 When calling a multiline telephone dialing 1 after the station number will change ringing to voice or voice to ringing Note 2 To directly access a personal voice mailbox dial 8 after dialing the station number Outside Calls Lift the handset Dial the trunk access code i e 9 OR Press an idle Outside Line key Dial the telephone number Converse Trunk Queuing After pressing a busy Line key and receiving the trunk busy indication 1 Dial or press Trunk Queuing Camp On key Service Code 751 35 Replace the handset Note When aline is available your telephone will ring lift the handset and place the call Last CO PBX Number Redial 1 Without lifting the handset press the Redial key The last dialed number is displayed To redial the last number press OR Search for the desired number from the Redial List by pre
12. transferred outside call 1 2 Review the telephone display for the calling party s name or number Answer the call accordingly Temporary Memory An unanswered call will cause the Call History key Service Code 751 08 to flash indicating a new call has been placed in the temporary memory If enabled in programming the telephone s display will show CHECK LIST 1 Press the Call History key Service Code 751 08 or press the LIST Softkey and CID Note The last addition to the list is displayed Press the ARROW DOWN softkey to scroll through the list of numbers in memory Press the DEL softkey to delete the entry and scroll to the next entry The Call History key will remain on as long as entries remain in memory To place a call back to a number in the temporary memory list with the number to be dialed displayed press a line or Speaker key Note The outgoing call is placed CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group 1 Pick up the handset or press the Speaker key 2 Press the Group Call Pickup key Service Code 751 24 OR Dial 756 or Note Service Code can pick up any call in the group plus any Ring Group calls Service Code 756 cannot pick up Ring Group calls To answer a call ringing a telephone in another Pickup Group when you do not know the group number 1 Pick up the handset or press the Speaker key 2 Press t
13. ED flashes 1 Press the Speaker key and dial 0 OR Press the Message Waiting key Service Code 751 38 Note If the called extension does not answer dial O or press your Message Waiting key to automatically leave them a message To cancel all your Messages Waiting Note This includes messages you have left for other extensions and messages other extension have left for you 1 Press the Speaker key 2 Dial 773 3 Hangup To cancel the Messages Waiting you have left at a specific extension Press the Speaker key Dial 771 Dial number of extension you do not want to have your messages Mp E Hang up Tone Override To send off hook signals to an extension busy on a call Note 1 Your extension may send off hook signals automatically Dial OR Dial 709 Press the Off Hook Signaling key Service Code 751 33 Note 1 You hear Ring Busy Tone Note2 The called extension hears Call Alert Notification To answer Tone Override 1 2 Receive Tone Override Press the Hold key and talk with the party Department Step Call To make a Step Call 1 Place a call to a busy Department Group member OR Place a call to a Department Group pilot number Dial Department Step Code 2 to call the next available Department Group member Repeat step 2 to call other Department Group members Voice Over To initiate a Voice Over to a busy extension 1 Press Voice Over key
14. N OFF 05 Headset 06 Transfer Key 07 Conference Key 08 Incoming Call Log 09 Day Night Mode Switch Mode number 1 8 10 Call Forward Immediate 11 Call Forward Busy 12 Call Forward No Answer 13 Call Forward Busy No Answer 14 Call Forward Both Ring 15 Follow Me 16 Not Used 17 Not Used 18 Text Message Setup Message Numbers 01 20 19 External Group Paging External Paging Number 1 8 20 External All Call Paging 21 Internal Group Paging Internal Paging Number 01 64 Ah Function Additional Data 22 Internal All Call Paging 23 Meet Me Answer to Internal Paging 24 Call Pickup 25 Call Pickup for Another Group 26 Call Pickup for Specified Call Pickup Group Number Group 27 Speed Dial Common Private Speed Dial Number Common Private 28 Speed Dial Group Speed Dial number Group 29 Repeat Redial 30 Saved Number Redial 31 Memo Dial 32 Meet Me Conference 33 Override Off Hook Signaling 34 Break In 35 Camp On 36 Step Call 37 DND FWD Override Call 38 Message Waiting 39 Room Monitoring 40 Handset Transmission Cutoff 41 Buzzer Extension Number 42 Boss Secretary Call Extension Number 43 Series Call 44 Common Hold 45 Exclusive Funcion Function Additional Data Number 46 Department Group Log Out 47 Reverse Voice Over Extension Number
15. NOTICE Note that when converting this document from its original format to a pdf file some minor font and format changes may occur When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts may be substituted and your individual printer may not have the capability to print the document correctly NEC FlectraElite IPK II Multiline Telephone User Guide Table of Contents ELITE IFK TELEPHONES anni 1 GENERALINFORMATION nen 3 ANSWERING CALLS ee 4 Punan o A T DT 4 Ringing Calls To A Second Incoming Extension CAR VE Key 4 Yoke Amount Falk ee 4 Ganpon Cal Wanna sans 5 LUPPISOE ORIS ebene 5 PLALINGLALLS sinning nee 5 igo Ree m ERN 5 LOL COMIS nern 6 BEER ITE EE LUTTE 6 Lact COPBX Number Poldi teeth ae aar eair 6 Speed Dial System Group Station ssssssseeee 7 MICROPHONE CONTROL ictinminnsmmuimeimmnnnmmedwes 9 SPEAKERPHONE CALLS Lsintazicteqspenpseridu7acbn2ividv 2 uaa a asa 9 SK gti vy mec ERUNT 9 HOLDING CALLS aan ei HIPS UN ME EE 10 J R i R J ING CALLS 090000000000009090009090009000000900909009090000909000990990099999 1 0 STATION BUSY NO ANSWER OPTIONS eee 14 MET ANNUI T TEE EPR Message VA ee Tone Override Departme co P X DIALIN G OP TI ONS 0essscssccssocscccscscscsccscccceccccoccccccccccoco 1 8 Save Number Dialed
16. ain Answering a Call Using a Headset 1 Press the Headset key to answer 2 Converse 3 Press the Headset key to hang up Using the Headset with Automatic Answer for ACD Agents 1 With the multiline terminal in an idle state press the Feature key 2 Press the HEADSET key Service Code 751 05 Note 1 The Headset key blinks when Automatic Headset is activated Note2 To cancel Automatic Headset repeat these steps STATION SPEED DIAL DIAL ACCESS To store a Station Speed Dialing number display telephones only 1 Press the Speaker key 2 Dial 755 3 Dial the Station Speed Dial buffer number to be programmed 0 9 1 Station Speed Dial buffer 1 2 Station Speed Dial buffer 2 0 Station Speed Dial buffer 10 4 Dial the Access Code e g 9 if required 5 Dial telephone number you want to store up to 24 digits Note Valid entries are 0 9 and To enter a pause press MIC To store a Flash press Recall 6 Press Hold 7 Enter the name associated with the Speed Dialing number display telephones only Key for Entering Names Use this keypad When you want to digit 1 Oc ON OOK C nnm Enter characters 1e9r x I I o AA AA AAC io6 Enter characters A C a c 2 Enter characters D F d f 3 Enter characters G l g i 4 Enter characters J L j l 5 Enter characters M O m o 6 Enter characters P S p s 7 Enter characters T V t v 8 Ente
17. ears both the number and name Notes 2006 NEC Unified Solutions Inc The material contained herein is subject to change without prior notice at the sole discretion of NEC Unified Solutions Inc Electra Elite is a registered trademark of NEC America Inc NEC Document Revision 2 For more information contact NEC Unified Solutions Inc 6555 N State Highway 161 Irving TX 75039 2402 www necunified com INT 1099 IPK II
18. he Group Call Pickup key Service Code 751 25 OR Dial 769 To answer a call ringing a telephone in another Pickup Group when you know the group number 1 Pick up the handset or press the Speaker key 2 Press Group Call Pickup key Service Code 751 26 group OR Dial 768 and the group number 01 64 Directed Call Pickup To use Directed Call Pickup to intercept a call to a co worker s extension 1 Pick up the handset or press the Speaker key 2 Dial 3 Dial the number of extension whose call you want to intercept Note If more than one call is coming in the system sets the priority for which call it will answer first PAGING To make an Internal Page announcement 1 Press the zone s Internal Paging key Service Code 751 21 01 64 for zones 00 for All Call OR Press the Speaker key or lift the handset Dial 701 and the Paging Zone number 0 9 or 00 64 Note Dialing 0 or 00 calls All Call Internal Paging Dial x1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Note 1 Display indicates the Combined Paging as an External Page Note 2 Ifthe Internal Page Zone is busy or if there are no extensions in a page group the page will be announced as an External Page only Make announcement Press Speaker to hang up To Page an external zone 1 2 1 2 3 Press External Paging key Service Code 751 19 for External Paging zones or 20 for Ex
19. l voice mailbox dial 8 after dialing the station number CONFERENCE 1 Establish intercom or trunk call 2 Press Conf or Conference key Service Code 751 07 3 Dialthe extension you want to add OR Access outside call Note To get the outside call you can either press a line key or dial a trunk trunk group access code 4 When called party answers press Conference key twice Note If you cannot add additional parties to your Conference you have exceeded the system s Conference limit 5 Repeat steps 2 4 to add more parties CALL PARK SYSTEM To Park a call in a system orbit Note 1 You can Park Intercom or trunk calls Press the Park key Service Code 752 x04 orbit Note The Park key LED lights Use Paging to announce call Press Speaker to hang up Note If not picked up the call will recall to you OR Press the Transfer key Dial 6 and the Park orbit 01 64 Note If you hear busy tone the orbit is busy Try another orbit Use Paging to announce call Press Speaker to hang up Note If not picked up the call will recall to you To pick up a parked call Lift the handset Press the Park key Service Code 752 x04 orbit OR Press the Speaker key Dial 6 and the Park orbit 01 64 CALL PARK STEP CALL Version 2000 or higher software is required To Park a call in the first available system orbit Note 1 2 You can Park Intercom
20. o 001 200 Key 82 Dterm IP Call Log 83 Conversation Recording 0 Pause Function VMSU 1 Re recording 2 Address 3 Erase 4 Urgent Page 84 Drop Key 85 Directory Dialing ee Function Additional Data 86 Private Call Refuse 87 Caller ID Refuse 88 Dial In Mode Switching 89 Do Not Call Setup 90 Do Not Call Data Registration 91 Live Recording Key 92 99 Not Used Character Entry Key for Entering Names When entering names refer to this chart Use this keypad When you want to digit 1 Enter characters 1e9 x l I o AAAACQEEIS 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G l g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 Enter characters 0 Z 9 amp 6 au amp EB Enter characters u gt Tn 0Q x E Accepts an entry only required if two letters on the same key are needed ex TOM Pressing again Space Key for Entering Names When entering names refer to this chart Use this keypad When you want to digit Conf Clears the character entry one character at a time used when entering Exit the Name Clears all the entries from the point of the flashing cursor and to the right used when entering the Number this cl
21. ode key Service Code 752 13 Note 1 The ACD Rest Mode key lights If the Rest Mode key is pressed while the agent is on an active call the key will flash until the agent hangs up Note2 This operation is not available for the System Supervisor To cancel the manual Rest Mode 1 Pressthe ACD Rest Mode key Service Code 752 13 Note The ACD Rest Mode key light goes off Queue Status Display When Logged Into ACD Group 1 Froman idle state press the Queue Status Display key Service Code 752 19 Note1 The display indicates the number of calls in queue the trunk name and the length of time the call has been waiting Note2 When the Queue Status Display key is pressed the queue status of the extension s group is displayed When the extension is not in an ACD group the Queue Status of group 1 is displayed instead Note3 When an agent logs in using an AIC code the Queue Status of the default ACD group is displayed 2 Press W and A to scroll through the Queue Status Displays of all the ACD Groups 3 Press the CLEAR key to return the telephone to an idle state When Logged Out of ACD Group When ACD agents are logged out and a call is placed into the ACD queue the telephones of the logged out agents will display the Queue Status and hear the alarm according to the settings defined in system programming Pressing the Queue Status Display key will return the telephone to idle until the timer expires ag
22. or trunk calls Press the Hold or Transfer key Dial 6 Note If you hear busy tone the orbit is busy Proceed to step 3 Dial Note Program 20 11 27 must be enabled in the Multiline Terminal s Class of Service Press Speaker to hang up Note If not picked up the call will recall to you OR Press the Hold or Transfer Key Press the DSS BLF key programmed as 6 The park location will be displayed in the LCD Press Speaker to hang up STATION BUSY NO ANSWER OPTIONS Callback To place a Callback 1 Call unavailable busy or unanswered extension 2 Dial or press Callback key Service Code 751 35 3 Hangup 4 Lift the handset when the busy extension calls you back Note 1 If the unavailable extension was unanswered not busy the Callback goes through after your co worker uses their telephone for the first time Note2 If you have Callback Automatic Answer you automatically place a call to the formerly busy extension when you lift the handset If you do not have Callback Automatic Answer you must press the ringing line appearance to place the call To cancel a Callback 1 Press idle Speaker key and dial 770 OR Press Camp On key Service Code 751 35 Message Waiting To leave a Message Waiting 1 Call busy or unanswered extension 2 DialO or press Message Waiting key Service Code 751 38 3 Hangup To answer a Message Waiting Note When you have a message your MW L
23. r characters W Z w z 9 Enter characters 0 76 amp 00 o EB Key for Entering Names Use this keypad When you want to digit Enter characters gt 0 y00 6 Accepts an entry only required if two letters on the same key are needed ex TOM Pressing again Space Conf Clears the character entry one character at a time used when entering the Name Exit Clears all the entries from the point of the flashing cursor and to the right used when entering the Number this clears both the number and name 8 Press Hold 9 Press the Speaker key to hang up LINE KEYS PROGRAMMABLE FUNCTION KEYS The following functions can be assigned to Line Keys if allowed by Class of Service To Program a Line key as a Programmable Function Key 1 Press the Speaker key Dial Service Code 751 2 3 Pressthe Line Key to be programmed 4 Dial the code for the desired feature plus additional data if required 5 Press Speaker to hang up Note 1 Service Code 00 will erase the function from the key Note 2 In some cases the Hold key needs to be pressed before pressing the Speaker key Function Numbers A Function Additional Data 00 Not Defined 01 DSS One Touch Extension number or any numbers up to 24 digits Press HOLD to write 02 Microphone Key ON OFF 03 DND Key 04 BGM O
24. s the Call Forwarding Programmable Function Key Service Code 751 10 3 Dial 1 Set 4 Dial the destination extension or off premise number 5 Press the Speaker key or hang up Note Your Call Forwarding Programmable Function Key flashes To cancel Call Forward Immediate at a forwarding station Pick up the handset or press the Speaker key Dial the Call Forward Immediate Service Code default 741 OR Press the Call Forwarding Programmable Function Key Service Code 751 10 Dial 0 Cancel Press the Speaker key or hang up Note Your Call Forwarding Programmable Function Key goes off Call Forward Busy No Answer B NA To set Call Forward Busy No Answer at a forwarding station 1 2 Pick up the handset or press the Speaker key Dial the Call Forward Busy No Answer Service Code default 744 OR Press the Call Forwarding Programmable Function Key Service Code 751 13 Dial 1 Set Dial the destination extension or off premise number Press the Speaker key or hang up To cancel Call Forward Busy No Answer at a forwarding station 1 Pickup the handset or press the Speaker key 2 Dialthe Call Forward Busy No Answer Service Code default 744 OR Press the Call Forwarding Programmable Function Key Service Code 751 13 3 Dial 0 Cancel 4 Press the Speaker key or hang up To set Call Forward Both Ring at a forwarding station 1 Pickup the
25. ssing the Redial softkey or Volume Up or Volume Down keys Lift the handset or press Speaker to place the call Speed Dial System Group Station To dial a Station Speed Dialing number 1 2 Press the Speaker key Dial 7 default Service Code Note To preselect press a line key in step 1 instead of Speaker Dial the Station Speed Dial buffer number 0 9 1 Station Speed Dial buffer 1 2 Station Speed Dial buffer 2 0 Station Speed Dial buffer 10 Note 1 The stored number dials out Note 2 Unless you preselect Trunk Group Routing selects the trunk for the call The system may optionally select a specific Trunk Group for the call Note3 If you have a DSS Console you may be able to press a DSS Console key to chain to a stored number To dial a System Speed dialing number Press the Speaker key Dial 42 default Service Code OR Press the Redial key OR Press the System Speed Dialing key Service Code 751 27 Note To preselect press a line key in step 1 instead of Speaker Dial the Station Speed Dial buffer number Default 000 999 The stored number dials out Note 1 Note 2 Note 3 Initially at default there are 1000 System Speed Dial buffers Unless you preselect Trunk Group Routing selects the trunk for the call The system may optionally select a specific Trunk Group for the call If you have a DSS Console you may be able to press a DSS Console key to chain to
26. ssthe ACD LOG IN LOG OUT key Service Code 752 10 OR Press the Speaker key and dial the Log In service code Default x5 2 Dialthe log in code up to 20 digits Note This step is not required if the ID code is disabled AIC Agent Log In To log in 1 Pressthe ACD LOG IN LOG OUT key Service Code 752 10 OR Press the Speaker key and dial the AIC Log In service code not assigned at default 2 Dialthe log in code up to 20 digits Note This step is not required if the ID code is disabled 3 Dialthe Agent Identity Code AIC up to four digits Note The ACD LOG IN LOG OUT key lights Multiple AIC Agent Log In To log in 1 Press the ACD LOG IN LOG OUT key Service Code 752 10 OR Press the Speaker key and dial the AIC Log In service code not assigned at default Dial 0 to cancel the log out option Dial the Agent Identity Code AIC up to four digits Note The ACD LOG IN LOG OUT key lights Repeat steps 3 and 4 Note This step is not required if only using two AIC log ins To log out for single or multiple agent AIC log ins Note 1 All AIC log ins become logged out Press the ACD LOG IN LOG OUT key Service Code 752 x10 1 to accept Press the Speaker key and dial the AIC Log In service code not assigned at default Note The ACD LOG IN LOG OUT key goes off Rest Mode To set the manual Rest Mode 1 From an idle state press the ACD Rest M
27. ternal All Call Paging Make announcement OR Press the Speaker key or pick up the handset OR Dial 703 and the External Paging Zone code 1 8 or 0 for All Call OR Dial 1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Note 1 Display indicates the Combined Paging as an External Page Note2 Ifthe Internal Page Zone is busy or if there are no extensions in a page group the page may be announced as an External Page only Make announcement Meet Me Answer To join a Meet Me Internal Page 1 2 Press the Speaker key or pick up the handset Dial 763 if your extension is in the zone called OR Dial 764 and the zone number if your extension is not in the zone called OR Press the Meet Me Conference Paging Pickup key Service Code 751 23 if your extension is in the zone called Note You connect to the other party To join a Meet Me External Page 1 Press the Speaker key or pick up the handset 2 Dial 765 3 Dial the announced External Paging Zone 0 8 Note You connect to the other party BACKGROUND MUSIC To turn Background Music on or off 1 Press the Speaker key 2 Dial 725 3 Press Speaker to hang up CALL FORWARDING All Calls CF A To set Call Forward Immediate at a forwarding station 1 Pickup the handset or press the Speaker key 2 Dial the Call Forward Immediate Service Code default 741 OR Pres
Download Pdf Manuals
Related Search