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Avaya Media Processing Server System User's Manual

1. ctitk X X X distX X X dockXX DD w eb link to foptivps w eb PERIfw globIX X X hostpX X X j htm IsX X X j jsbX X X apache etc sample tm sX X X misc viewX X X vxm IX X X config xmlcX X X ete oscar samples pb in lib cache samples plib web htdocs doc files treeplugins P0602484 Ver 2 7 Page 171 Media Processing Server System Operator s Guide All system level software is installed in the directories identified below The directory structure must not be altered or the system might not be able to find necessary files as needed System software home directory MPSHOME opt vps SMPSHOME opt vps bin System directory containing subdirectories for the operating system files and symbolic links to the various packages installed on the system Contains the executable files for the installed software packages common fmIcons lib Files available for use by all MPS systems etc Configuration administration and alarm database files log SRP file transfer alarm and ZAP log files include Header files for compiling user call functions stats Binary files for statistics collection and data files created by statistics gathering scripts including logs and status files vps sched Scheduling files zap Temporary files used during ZAP execution Information for file manager icons Shared library files Files specific to a single
2. 25 Application Management Choose Applications Fitter Tree BEA Rare Avaya gt MPSAP4 A C Program Files Nortel SelfServi 4 amp MPSAP4 A e B common C Restart gt Bi mps4 tmscomm3s 4 Terminate 4 Locations Unassign SIE comp tine Node App Reorder mps 4 ies 1 MPSAP4 A caller B mps 2 MPSAP4 A ptions B mps 3 MPSAP4 A mps t 4 MPSAP4 A E mps 25 MPSAP4 A L Hard terminate B mps B MPSAP4 A B mps 27 MPSAP4 A B mps Force copies ignore line type eT MPSAP4 A C ignore compat E mps 7 MPSAP4 A zm Bi mps 10 MPSAP4 A Remove tes Himps 4 11 MPSAPA A B mps 12 MPSAP4 A Apply B mps E mps 2 13 MPSAP 4 A 14 MPSAP 4 A zi Cancel jirmeswwunensemsermewisesdpgpgewppg vdWmerdUum 4i Configuration MPSAP4 A CAProgram e FilesiWortel SelfServiceimps4tappstapp caller acfg loaded ee ee ee ee em 3 Choose the Lines to Terminate Select the locations for termination in the Locations window 3 4 Terminate and Unassign Select the Terminate and Unassign checkboxes 4 and click the Apply button By default the Media Processing Server uses a soft termination A soft termination T E waits for callers to hang up before terminating each application See the PeriView Reference Manual f
3. A oscamt49 B mps 144 oscpevS 3pGlobJoin t l 3 oscarnt51 Bi mps 1 oscpevs rn E oscamt52 B mps 1292 oscpcv5 Force copies A oscpcv002 B mps 23 oscpev5 9 A oscpevs B mps EL oscpey5 common i B mps 5 ostpcv5 i Ignore line type E mps5 B mps f i 44 tmscomm1 uj 6 oscpcv5 Set oscpcv5 b a B scpcv5 ra a MAR 29 oscpev5 A tms1000 10 oscpev5 miaa S tms3000 1 oscpevs BRS 2312 _ osepevd Cancel ay Sen TEEN O Restart Hard terminate Ignore compat Remove files Nina na na na aia ala Cn Cn L d 0 Configuration oscpcv5 CAProgram Files NortelimpsSiappsi3pGlobJoin actg loaded After the system assigns and starts the application the phone line icons turn green See the PeriView Reference Manual for a complete description of Peri View and the Application Management tool Applications can also be assigned and started from a MPS command shell See the Command Reference Manual for a detailed command descriptions Start and Restart Line Order Phone lines are assigned started and restarted in the order listed under Locations in the Assign Re Start Lines window This list can be reordered if necessary by using the up and down arrows below the Locations window How to Reorder Selected Application Locations
4. Alarms Untitled 2 19181 peri is9509 26 1s total 219234 3504 Dchin voc mmd 64 Dchin voc mmi 7728 Dcm mmd 336 Dcm mmi 32816 Dipulse mmd 128 Dipulse mmi peri is9509 27 peri is9509 25 periview amp 52816 citi mmd 1488 citi mmi 160 cstst mmd 32 cstst mmi 2224 dtmf mmd 160 dtmf mmi 1328 iscpdemo mmd cmdtool bin csh S6 iscpdemo mmi 16 lost found 95072 lovtarot mmd 848 lovtarot mmi 1712 numdemo mmd 80 numdemo mmi 16176 numset mmd 1952 numset mmi 2 peri 432 usiwr mmd B4 usiwr mmi Connect to 192 168 108 107 P0602484 Ver 2 7 Page 51 Media Processing Server System Operator s Guide Online Documentation Avaya documentation is available on line in PDF format This documentation is accessed via a Web browser by entering the address http localhost and clicking on the Documentation hyperlink Zi Avaya Media Processing Server Series Microsoft Internet Explorer File Edit Yiew Favorites Tools Help AN Q Back 3 i a Search Favorites wi Media 4 Ir u a Address 4 amp http localhost dist bin showdoclinks phx Je Links AVAYA Media Processing Server Series PeriReporter PeriView 77 localintranet Page 52 P0602484 Ver 2 7 Status Monitoring This chapter covers 1 The Alarm Viewer 2 Status Monitoring 3 System Statistics Reports Media Processing Server System Operator s Guide
5. To launch the Span Status tool Launch the Span Status tool Select a component from the PeriView navigation pane then select the Span Status tool el Use the Span Status tool to display the state of digital spans physical phone lines graphically on a per component basis Span Status is available for each component defined for the domain This is a display tool only ID Span Status Span Status MPS MPS401 Spans eo et tv e o Line Range 1 24 25 48 49 72 73 96 97 120 121 144 COCCCCC VEL 43 72 36 gt 120 gt 144 168 gt 132 3 Key Application States E BORHAIN Connected Last Update Jan 10 2003 9 44 18 AM Span status is updated by default at 15 second intervals This interval is specified by the PeriView Data Provider software Span status displays only for digital physical phone call processing lines which are capable of processing calls Span status does not display for logical administrative phone lines which are unable to process calls and to which administrative applications are typically assigned Therefore administrative applications are not P0602484 Ver 2 7 P0602484 Ver 2 7 Status Monitoring listed in the Applications scrolling window unless they are assigned to physical lines which are digital The Span Status displays the component name and state the name of the spans A B C etc
6. 0c eee eee eee ee 95 Terminating and Unassigning Application Programs 97 Deactivating MMF Files 0 0 c eee II III 98 Updating or Replacing Playback MMF Files 000 5 102 Updating Replacing a Playback MMF Playback File 102 Updating Elements in an Active Playback MMF File 107 Synchronizing MMF Files Across Nodes ZAP Utility 110 ZAP and MMF files on the MPS 0 0200 e eee eee 111 ZAP by Proxy Using Groups 0 0 0 cece eee eee eee 112 Updating a Specific Element 113 Caller Message Recording israe 2 0 ccc cece ence nee 117 Creating a File for Caller Message Recording 2 222220 117 Page 4 P0602484 Ver 2 7 Table of Contents Activating Record MMF Files 0 0 cece eee 119 Backing up and Restoring Files 22222220 121 Directory and File Manipulation 0 0 00 cee ee e 122 Working with Directories 0 0 0 eee eee eee 122 File Eisting 22 156 20a ea ee naar 124 File Removal i e 22er et ee Baia nn 124 Backup Devices and Options 0 0 0c eee eee eee 125 Guidelines for Backup 20 0 cee eee eee eee eens 126 Command Summary 00 E E eee eee es 126 hd kee edo bag eee eae aia es a ed Be A ee 126 Determining Directory Size 2 2 ee eee 127 Backup Dips szsecucc ec eec pa Rae rn 127 Backup Restore Methods 0 0
7. DIAL HUNT ON HOOK for units with 38 S registers V1 1 The Administration Tool P0602484 Ver 2 7 Use the Solaris Administration Tool to configure printer and modem setups To start the Administration Tool enter admintool amp atany command line for the node to which the item is connected To make changes with these tools super user root level permissions are required Access the printer settings by following the Browse Printers menu path to display the Admintool Printers window To access modem settings follow the Browse Serial Ports path to display the Admintool Serial Ports window Make any necessary changes in these subsets of screens nor En File Edit Browse 6 UserName D Admintool Users N j Fle Edit Browse Help Line Printer Admin No Access User Super User Host ivorygull Page 165 Media Processing Server System Operator s Guide Alternate Console Page 166 If the system does not have a console an alternate console dumb terminal can be used to monitor the Solaris system only or to monitor the TMS or DCC To monitor the Solaris portion of the system simply attach a PC or ASCII terminal to TTYA with a NULL modem cable To monitor the TMS or DCC attach a serial port adapter cable a cable with a tip connector on one end and a NULL modem connector on the other or DB25 to 8 pin DIN cable with NULL modem adapter from the terminal to the console conne
8. Media Processing Server System Operator s Guide Isolating and Resolving Specific Problems This guide discusses commonly occurring problems across a variety of systems and configurations Therefore it may or may not address problems at a specific site Try to isolate the problem into one of the Categories of Faults Referring directly to that section Always check the Alarm Viewer and Alarm Log files for pertinent messages when using these sections see see The Alarm Viewer on page 54 Analyze the causes in the order they appear in the tables MMF Vocabulary File Troubleshooting Refer to the PeriStudio User s Guide for a detailed description of creating and troubleshooting vocabularies The following addresses problems activating deactivating monitoring and updating vocabularies Some problems that appear to be related to vocabulary files may be related to the application or system configuration Vocabulary Files Troubleshooting Sheet 1 of 2 Condition An MMF file vocabulary file cannot be activated An MMF file vocabulary file cannot be deactivated There is no output for the status of a vocabulary file The application speaks incorrect vocabulary items Online updates cannot be performed New elements cannot be recorded Page 154 Cause Invalid MMF file name File is corrupted Invalid application or MMF file name Invalid MMF file name MMF file is not activated Hash table con
9. R v Unassign Ethernet Hub Indicators The dual green and red LED indicators for HUB A and HUB B on the front of the TMS can display five separate conditions The LEDs can either be lit continuously or blinking in the following combinations to indicate a particular condition Ethernet Hub Status Indicators Conditions Indication EXT SLx MP COL Steady green Receive link pulse FIFO error Blinking green 4Hz Transmit packet N A Steady red Reversed polarity Collision Blinking red 4Hz Receive packet N A Alternating red and green 5Hz Partitioned out N A Page 38 P0602484 Ver 2 7 System Startup Monitoring and Shutdown Alarm Viewer Media Processing Server Series software applications and components generate text alarm messages to indicate their status or to alert users to possible problems Each component in the network stores its alarms in its default alarm log file This allows viewing of live alarms on any component as the system generates them and viewing the alarm log file of any component Use the Alarm Viewer tool to monitor alarms Filtering and Properties of alarm log files can be applied using the corresponding buttons at the top of the Alarm Viewer window or via the new daemon level filtering functions Multiple alarm viewers in any form live or logged can be launched at one time This allows comparisons amongst components to be made For information on launching and using the Alarm V
10. gt cd usr u Move to another directory vshilvps 108 is9509 7 gt pud usr vsh vps 109 is9509 8 gt cd demo Move one more directory down into the prior one vshilvps 108 is9509 9 gt pud usr demo vshilvps 109 is9509 10 gt cd Move back up to the parent directory vsh vps 109 is9509 11 gt pud fusr vshilvps 108 is9509 12 gt cd tmp vshilvps 108 is9509 13 gt pud 4 er 14 gt pud List all files except hidden ones in tnp the present working directory pwd vshiivps 109 is9509 15 gt 1s 4 total 26 0 srp lock 2 tty txt a001bS i er in 4 tty tet aiI List all files except hidden ones in vshilvps 109 is9509 16 gt 1s 1 the pwd and include their details total 26 2 ru r r 1 peri peri 5 sep 16 13 30 pr app sysin lock 16 ru ru r 1 root sys 7344 Sep 11 11 52 ps_data 0 rw ru ru 1 root root 0 Sep 11 11 53 srp lock 2 ru rw r 1 peri peri 41 Sep 12 14 46 textsu shelf 4 ru ru r 1 peri peri 1617 Sep 11 14 30 tty txt a0000y 2 ru ru r 1 peri peri 397 Sep 12 09 15 tty txt a001b5 vsh vps 109 is9509 17 gt 1s a total 32 4 2 pr_app_sysin lock 4 tty txt 30000y 2 xw 16 ps data 2 tty txt a 01bS3 dq 0 srp lock 0 asppp fifo 2 textsu shelf List all files including hidden ones in the pwd P0602484 Ver 2 7 Page 123 Media Processing Server System Operator s Guide File Listing Use the list command 1s to di
11. AVAYA Media Processing Server System Operator s Guide Software Release 2 1 Avaya Business Communications Manager Release 6 0 Document Status Standard Document Number P0602484 Document Version 02 07 Date June 2010 AVAYA 2010 Avaya Inc AII Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse t
12. Indicates condition on external port of hub A or B see Ethernet Hub Indicators on page 38 SL1 2 SL3 4 MP COL Indicates condition on slot 1 or 2 port of hub A Indicates condition on slot 3 or 4 port of hub B Indicates condition on microprocessor port of hub A or B Indicates errors or collisions in hub A or B P0602484 Ver 2 7 Page 37 Media Processing Server System Operator s Guide TMS Front Panel Connectors and Indicators Continued Item Description DCC Front Panel Span connector RJ48M 50 pin connector connects up to eight digital spans T1 or E1 to PSTN Remote terminal connector RS232 9 pin DIN port for connecting a debug terminal Used for boot ROM and diagnostics Other connectors and Reserved for future enhancement indicators AUDIO Monitor Jack xm The AUDIO monitor jack is used to monitor a single phone line A telephone handset is connected and the desired line can be monitored using the ccm listen command see the Avaya Media Processing Server Series System Reference Manual for more information Only one side of the E 4 Action conversation can be monitored at a time Use call monitoring listening to actual calls only to confirm IU Cm U j that caller Media Processing Server interaction is going smoothly and that the Media Processing Server is operating properly Check applicable laws relating to privacy of v Terminate conversations before listening to calls
13. N APP 500K To determine the amount of memory needed for an application s Working Storage WS use the following vexdump command vexdump v appname grep Values Page 85 Media Processing Server System Operator s Guide Additional Memory Considerations If an application uses Shared Memory the above memory requirements increase by 150K total length of all shared memory items If an application uses Hashed Sequential Access Method HSAM databases the actual file size in bytes of each HSAM file must be added to the total size of the vex file Adding memory to HSAM applications improves overall performance If an application executes the LINK command the total length of all linked to vex files which can be in memory simultaneously must be added to the total size of the vex file Example An application with a 300K vex file running on 48 lines not using ISAM and linking to two different 100K size applications with a total of 20K working storage requires 200 20 48 300 100 100 500 12M Use this worksheet as a guide to computing application memory requirements mw HE BE KL I LI HSAM files size If no ISAM Page 86 3t of lines running app vex file size fev eie 500K linked to files size If LINK P0602484 Ver 2 7 Voice Processing Applications Activating Playback MMF Files A playback MMF file can be activated either for a particular applicati
14. Unassigned VT The phone line is not currently associated with a VT VT However at some other point in time it can Q be associated with a VT as a result of pooling For information about pooling VTs see the Media Processing Server Series COMMGR Reference Manual Unknown Host The state of the host is unrecognized It does not comply with the definition of any other state listed in this scrolling window VT The state of the VT is unrecognized It does not comply with the definition of any other state listed in this scrolling window Page 76 P0602484 Ver 2 7 Status Monitoring P0602484 Ver 2 7 Page 77 Media Processing Server System Operator s Guide System Statistics Reports The Media Processing Server automatically gathers system statistics for monitoring activity on a single MPS or across the entire MPS network Use PeriReporter Tools to display system statistics reports see Generate System Statistics Reports on page 78 pos PeriReporter Tools run on a single node within a network but can collect and report statistics network wide How to Generate System Statistics Reports Statistics reports can be generated and viewed on demand This report can also be printed as a hard copy or printed to a file To generate the report 1 Launch PeriReporter Select PeriReporter from the Start menu on a Windows 2000 platform or by entering PeriReporter ona UNIX or Windows 2000 command line Page 78 P0602
15. regular files 51 17 done finished in 0 09 1497130 blocks 731 02MB on 1 volume at 637 KB sec UMP DUMP IS DONE bringing usr dev md dsk d26 back online to dev md dsk d6 Backup done rewinding FU Uu u rg y t y rg g ry gy Ji UJ tJ EJ DJ DSDS Sample Log Output taking dev md dsk d20 offline from dev md dsk d0 d0 submirror d20 is offlined Did usr opt SUNWmd sbin metaoffline dev md dsk d0 dev md dsk d20 Dumping dev md rdsk d20 please wait Did usr sbin ufsdump Ocf dev rmt 0n dev md rdsk d20 bringing dev md dsk d20 back online to dev md dsk d0 d0 submirror d20 is onlined Did usr opt SUNWmd sbin metaonline dev md dsk d0 dev md dsk d20 Locking var Did usr sbin lockfs w var taking var dev md dsk d24 offline from dev md dsk d4 d4 submirror d24 is offlined Did usr opt SUNWmd sbin metaoffline dev md dsk d4 dev md dsk d24 unlocking unmirrored var Did usr sbin lockfs u var Dumping var dev md rdsk d24 please wait Did usr sbin ufsdump Ocf dev rmt 0n dev md rdsk d24 bringing var dev md dsk d24 back online to dev md dsk d4 d4 submirror d24 is onlined Did usr opt SUNWmd sbin metaonline dev md dsk d4 dev md dsk d24 Locking opt Did usr sbin lockfs w opt taking opt dev md dsk d25 offline from dev md dsk d5 d5 submirror d25 is offlined Did usr opt SUNWmd sbin metaoffline dev md dsk d5 dev md dsk d25 unlocking u
16. 1 Select one or more locations in the Locations window lt LEFT gt click to select an entry lt RIGHT gt click the Select None menu path to clear all selected entries before selecting individual locations P0602484 Ver 2 7 Page 95 Media Processing Server System Operator s Guide 2 Use the up and down arrows to reorder selected listings Items move one position with each lt LEFT gt mouse click Multiple selec tions move up or down together Repeat the previous steps for any items that have to be moved within the Locations window Fm Do not perform step 3 to modify the line start order for the current session only To TE define a default line start order for future system bootups continue with step 3 3 Select the Reorder checkbox and click Apply This applies the reorder changes for future system bootups Action vj Reorder Options Apply Page 96 P0602484 Ver 2 7 Voice Processing Applications Terminating and Unassigning Application Programs In most circumstances use APPMAN to terminate and unassign applications However applications can also be terminated from a Media Processing Server shell See tappman in the Command Reference Manual for command description How 0 Terminate and Unassign Application Programs 1 Launch the Application Management Tool 2 Select the Location s Select individual or multiple node s and or component s 1 and add them 2 to the Locations window
17. 76 date 56 host 74 MultiMedia files 72 phone line 60 SRP 57 time 56 VMM 71 vocabulary files 72 status Media Processing Server 50 stop applications see appli cations application programs terminate summary phone line statis tics report 80 summary span statistics re port 80 summary system statistics report 80 system date checkingtime checking 56 generate statistics re ports for 78 overview 16 rebooting 42 restarting 42 startup 28 statistics 39 P0602484 Ver 2 1 1 P0602484 Ver 2 7 Index system shutdown 41 tasks for system operator 17 time checking 56 system monitoring 30 33 T tar backup 134 restore 136 verify 135 telephone line see phone line Telephony Media Server TMS 19 terminal dumb 166 terminate application programs 97 TMS see Telephony Media Server troubleshooting 152 160 application software 160 file synchronization 156 157 host communication 158 telephone line 159 vocabulary files 154 TTYA 166 TTYB 166 U ufsdump backup 136 backup partitions 140 options for 138 verify 141 ufsrestore 142 unassign 97 up and down arrows 96 updating vocabulary files 102 109 elements one or more 107 replace entire file 102 106 V VDM see Voice Data Memory VDM verify backup 135 141 viewing alarms 54 VMM see Voice Memory Manager VMM vocabulary files activate system wide 87 backing up elements in 143 deactivate 98 monitoring 72 Page 187 Media Processing Server
18. ES ss 04 Sp AAA Limalsival MO Er bL ay Bal dtd Configuration kingbird optivps mps309 apps BOAMAIN acfg loaded Cancel 0 The shape of phone line icons indicates phone line type The color of phone line icons indicate the state of the application This information is summarized in the following tables Page 70 P0602484 Ver 2 7 Status Monitoring Table 3 Shape Description Call Processing Physical Line capable of processing calls Call processing applications are assigned to these lines Administrative Logical Line incapable of processing calls Administrative applications are assigned to these lines 5 Table 4 Color Description Green An application is assigned to a phone line and is in the process of executing running Blue An application was assigned to a phone line but it is not currently executing not running The application was assigned but not started e has completed its execution cycle or e hasterminated but has not been un assigned from the phone line Yellow The phone line has been selected but no application has been assigned to the phone line The Locations window lists all configuration options for the lines associated with the selected component s Placing the cursor over a particular location indicates the status of the parameters for the application In addition the following icons may appear to indicate configuration selections Ta
19. It is important to use this switch when using the rm and rmdir commands otherwise the result may be the removal of such files without prompting For more information about these options and possible scenarios refer to the Solaris documentation of these commands Page 124 P0602484 Ver 2 7 Backup Devices and Options Backing up and Restoring Files To perform routine backups the Media Processing Server is delivered with a 4mm Digital Audio Tape DAT drive a remote DAT drive and a secondary hard drive Each device has a unique logical name Device Name 4mm DAT drive dev rmt 0 Remote DAT drive dev rmt 0 Secondary drive dev dsk P0602484 Ver 2 7 Capacity 12 GB 125 meters DDS3 systems with an AXmP application processor or 20 GB 150 meters DDS4 systems with a SUN Blade SUN Fire and IBM application processor 20 GB 150 meters DDS4 systems with SUN Fire SUN Netra IBM s X335 application processor varies with system configuration systems with Sun Fire Sun Netra IBM s X335 application processor Used For weekly backup of all system and application files weekly backup of all system and application files daily or weekly backup of all System and application files Be Tapes have a write protect feature must be disabled for the media to store additional data For details see the instructions included with the media Page 125 Media Processing Server System Op
20. Place the MMF file in a directory under MEDIAFILEHOME 2 Openashell on the Media Processing Server that will be running the application see Command Control on page 50 3 Create the application specific hash table using the vmm appinit appname command See the Media Processing Server Series System Reference Manual for a detailed description of hash tables a To have the application look in the application specific hash table before the system hash table use the syntax vmm hashfirst lt appname gt local b To have the application look in the system hash table before the application specific hash table use the syntax vmm hashfirst lt appname gt system rp System hash tables are used in relation to applications to contain such common vu P and frequently accessed elements as DTMF tones dt mf and numeric elements numset and therefore reduce the size of the application hash table large tables can negatively impact system performance 4 Allow the application to access the MMF file by using the vmm mmfload command Use vmm mmfload lt mmfname gt lt app name to activate an MMF file in the application specific hash table Use vmm mmfload lt mmfname gt system to activate an MMF file in the system hash table nr When loading an MMF for a specific application if the application has not already V j been initialized VMM will initialize it using the default setting for hashfirst which is Page 90 P06
21. The mount slices c0t3d0s0 c0t3d0s6 c0t3d0s4 c0t3d0s7 c0t3d0s5 Corresponding partitions usr var mmf opt The swap slice c0t3d0sl P0602484 Ver 2 7 Page 129 Media Processing Server System Operator s Guide All the potential backup drive s c0t0dA0 cOtidO c0t2d0 c1t0d0 c1t3d0 The possible backup drive s for dd commands c0t1d0 cOt2d0 4 To perform a dd backup perform step 1 under Execution on page 131 5 Fortar backups format the target backup drive Make sure the backup disk is partitioned equally or bigger than the system disk use the format command Partitioning the backup drive is a one time event but whenever performing the tar backup the backup slices should be cleared with the new s command below For each formatted slice except the swap slice execute newfs to create a mountable ufs Example newfs dev rdsk c0t0d0s0 Do not execute newfs on the backup swap slice for example cOt0d0s1 or the s2 slice c0t0dOs2 Page 130 P0602484 Ver 2 7 P0602484 Ver 2 7 Backing up and Restoring Files Execution There are various command options when running clone p1 to backup data from disk to disk To get help on the clone p1 script refer to step 2 under Preparation for Solaris Backup on page 128 1 Backup Entire Disk The f option determines which method to use either dd for drives of the same geometry or tar for drives with different geometry Perf
22. and their states and the phone lines and applications that are associated with each span Span dividers are lines that identify the boundaries between individual spans in the Lines display area When you position the cursor over a line the phone line number displays under the Lines display area The date and time of the last update of information to this window displays in the lower left corner of the Component Span Status window The Component Span Status tool displays the following information e Component The node name and component number of the component used to launch the Component Span Status tool displays in the format nodename comp number In this example is9501 101 MPS 101 on node is9501 was used to launch the tool The current state of the component Up Down Unreachable is identified by the color coded symbols defined in Key area of the window labeled States When you launch Component Spans status with a component configured only with analog phone lines the Span Status window indicates some information about the component However the message in the Spans display area indicates that no spans have been detected In the following illustration the Span Status tool was launched with an analog MPS 1s7501 1 e Spans Span information indicates the span state span name and phone line range associated with the span The current state of the span Red Alarm Purple Alarm Blue Alarm Yellow Alarm Unreachable Up Dis
23. bin Solaris executable binaries and files and image files cfg Protocol configuration and image definition files etc TMS data files lib TMS shared libraries misc Keyboard macro scripts and other files used by Certified Avaya personnel for testing purposes site cfg Protocol configuration files and TMS system configuration files copied to the MPSHOME common etc tms directory Directories and files used by PeriView for running the graphical tools used for system administration operation and control comps Component JAR Java ARchive files etc Configuration files and subdirectory containing current software tools images lib PeriView shared libraries treeplugins Plugin files for PeriView tools Directories and files used by the Extensible Markup Language XML call function which Page 178 provides access to XML and HTML documents lib Contains libraries for the PERIxmlc package P0602484 Ver 2 7 MPS Directory Structure User Specified Packages Directory usually opt vps packages packages Home directory for all installed Avaya Media Processing Server software packages samples Contains sample applications This page has been intentionally left blank P0602484 Ver 2 7 Page 179 Media Processing Server System Operator s Guide Page 180 P0602484 Ver 2 7 Index Media Processing Server System Operator s Guide Page 182 A accessing a Media Process ing Server shell from a So
24. log bak file is created when the pre configured file size is exceeded Use standard commands or editors to view and or edit these files Refer to the Alarm Reference Manual for detailed description of the Alarm conditions error causes and remedial actions The alarms that the Media Processing Server generates can be customized by modifying records in the alarm database located in MP SHOME common et c Additional information concerning the alarm database can also be found in the PeriView Reference Manual P0602484 Ver 2 7 Page 55 Media Processing Server System Operator s Guide Status Monitoring Page 56 The Media Processing Server has many built in functions for monitoring system and line status With these functions the status of components spans external host s phone lines MMF files applications the Call Control Manager CCM the Voice Memory Manager VMM and the Startup and Recovery Process SRP can be easily monitored Standard commands can also be used to display and or modify the system date and time System Date Time To check the system date and time enter date at any Solaris or Media Processing Server shell command line The super user can use date to modify the system date and time See the Solaris system documentation for more information Although it is not necessary to alter the system date for daylight savings time users are often unaware of this In this regard it is not recommend
25. lt local up gt 4 vas 109 grouse lt remote up gt 5 tmscomm 109 tms1000 lt local up gt Enter number displayed in of component desired All Solaris commands entered in a Media Processing Server shell are issued to the local node regardless of the current component For example if the current component is vas 1 and grouse is the name of the current node but the VSH Command Line was launched on node 159509 Ls lists the files in the directory on is9509 not on grouse To identify the local node when connected to a component remote to that node enter the hostname command at the prompt Page 50 P0602484 Ver 2 7 Command Line Functions Foreground and Background Commands The Media Processing Server handles command execution like a standard operating system That is the system executes commands in the order they are entered When entering standard commands the Media Processing Server runs each command to completion before it displays a prompt for the next command Commands can also be executed in the background by following the command with amp In this mode the Media Processing Server takes the input and begins processing but does not wait for the command to complete Instead it immediately displays a prompt For example PeriView can be launched in the background and then another command can be immediately issued iB d User Administrator File Window Help o Avaya Management Status
26. oscamt102 amp oscart103 A oscarnt106 B oscamti12 Specify VXML Application to configure B amp B oscarnt162 USER _ Reorder B amp B oscarnt169 Select A oscamt48 A oscarnt51 in A oscart52 L Force copies oscpcv002 a P LJ Hard terminate A oscpevs common Ignore line type 9 Bi mps5 ii 3pGlobJoin C Ignore compat 44 tmscomm1 B oscpev6 C Remove files A qascn4 A swscn8 PIN S tms1000 S tms3000 Cancel 100 Restart Terminate Unassign ptions e e e e e e e e Configuration oscpev5 C Program FilesiNortehmps5tappst3pGlobJoin acfg loaded 3 Select the Location s Select individual or multiple node s and or component s 4 and add them 5 to the Locations window 4 Assign and Start the Application Select the application 6 the location s 7 and the Assign and Start checkboxes 8 Select the Apply button Page 94 P0602484 Ver 2 7 Voice Processing Applications Application Management Choose i Action filter Tree Ja EN 9 nore Networks Qs oscpcv CAProgram Files Nortellmps tapp 4 Start A eng4 x L A oscamt102 z Eem C Terminate A oscamt106 B oscarmt112 Locations O Unassign gt A oscamt162 E elcome Line Node el C Reorder B oscart169 5 TEPT43 OSCptvo a Jessen
27. to which they are assigned can be identified by matching the color sets 2 Because span status displays only for digital physical phone lines LJ administrative applications are not listed in the Applications scrolling window unless they are assigned to digital physical lines P0602484 Ver 2 7 P0602484 Ver 2 7 States Status Monitoring The States display scrolling window identifies the range of possible component Span and Phone Line states These symbols are used to indicate the current state of the component each span and each of the digital physical phone lines associated with the spans in the Lines display area Phone Line Span and component states are defined in the following table Table 2 Component Span Status States Sheet 1 of 2 Symbol State Connected Applies To Phone Line Description Phone line state in which interaction is detected between the MPS s phone lines and callers indicating that calls are in process on these lines No Answer P Phone Line The line is Idle and the state is set to no answer Referral Phone Line Detected activity is dependent upon the type of referral method that has been instituted hook flash or digital i Bus e y Phone Line Phone line state in which the MPS s phone lines are in an in service busy state and not able to take calls Down MPS Phone Line One or more component specific processes have eith
28. 74 see also host components P0602484 Ver 2 1 1 icons 59 monitoring component status 57 76 monitoring components 59 60 states defined 58 59 status monitoring from command line 58 status monitoring using PeriView 58 76 configuration modem 165 printer 164 configuration files 28 93 default 93 console alternate 166 controls panel 30 33 conventions manual 12 copy 143 see also backing up current component 50 current Media Processing Server status 50 current working directory See also present work ing directory pwd 122 D date checking 56 deactivate applications 97 defining component states 58 59 detail phone line statistics report 80 detail span statistics report 80 detail system statistics report 80 directory structure 122 168 178 graphical representation 170 MPSHOME 172 bin 172 common 172 P0602484 Ver 2 1 1 Index fmIcons 172 lib 172 mpsN 172 pbin 172 PERI 172 plib 172 tmscommN 172 packages 175 PERIase 175 PERIbrdge 175 PERIcmpat 175 PERIdist 175 PERI doc 175 PERIfft 175 PERIfw 176 PERI glob 176 PERIhostp 176 PERIhtmls 176 PERIjsb 176 PERImps 176 PERIpdp 177 PERIperl 177 PERIplic 177 PERIppro 177 PERIprpt 177 PERIpstu 177 PERIrdb 177 PERIsnmp 178 PERItlkt 178 PERItms 178 PERIview 178 PERIxmlc 178 dumb terminal 166 E editing command line 48 exit X windows 40 F faults categories 152 file listing and removal 124 file synchronization troubleshoo
29. Certified Avaya personnel starts the system for the first time there is rarely a need to shut down or restart the system Most changes to the applications and MultiMedia files can be made while the system is in normal operation However the MPS may have to be shut down to upgrade the hardware or software or relocate the system Use PeriView to stop the applications then stop the TMS and Central Processing Unit CPU How to Shut down Ihe Media Processing Server 1 Select all the Media Processing Servers Select the domain then select the Application Manager APPMAN 2 Select Terminate from the Action list Select the Terminate soft terminate by default and or Unassign checkbox es in the Action item list This allows any calls in progress to terminate normally or continue up until the value of the kill timer has expired rpm Failure to terminate the applications softly can cause the IVR to hang up on callers currently dialed into the system m 3 Select the APPLY button Wait for the Terminate Unassign Lines Progress window to reach 100 4 Close all tools that are running 5 Shut down power to the TMS systems For locations of their power switches Front Control Panel on page 35 and VRC Rear Panel on page 36 P0602484 Ver 2 7 Page 41 Media Processing Server System Operator s Guide i Z Ud j Page 42 6 In any command tool log in as root a From the command line enter su b Enter the ro
30. DUMP Dumping Pass III directories DUMP Dumping Pass IV regular files DUMP 25324 blocks 12 37MB on 1 volume at 913 KB sec DUMP DUMP IS DONE bringing var dev md dsk d24 back online to dev md dsk d4 Locking opt taking opt dev md dsk d25 offline from dev md dsk d5 unlocking unmirrored opt Dumping opt dev md rdsk d25 please wait DUMP Writing 63 Kilobyte records DUMP Date of this level 0 dump Wed Apr 10 17 06 30 2002 DUMP Date of last level 0 dump the epoch P0602484 Ver 2 7 Backing up and Restoring Files Dumping dev md rdsk d25 to dev rmt On apping Pass I regular files apping Pass II directories Estimated 1057522 blocks 516 37MB Dumping Pass III directories Dumping Pass IV regular files 82 28 done finished in 0 02 1057390 blocks 516 30MB on 1 volume at 747 KB sec UMP DUMP IS DONE bringin opt dev md dsk d25 back online to dev md dsk d5 Locking usr taking usr dev md dsk d26 offline from dev md dsk d6 unlocking unmirrored usr Dumping usr dev md rdsk d26 please wait UMP Writing 63 Kilobyte records Date of this level 0 dump Wed Apr 10 17 18 32 2002 Date of last level 0 dump the epoch Dumping dev md rdsk d26 to dev rmt On uUtutuUtUtUtD Ut tJ DUO DU it t apping Pass I regular files apping Pass II directories Estimated 1497140 blocks 731 03MB Dumping Pass III directories Dumping Pass IV
31. Files using the MMF Configurator Tool 1 Launch the MPS Control Center EJ Page 98 P0602484 Ver 2 7 Voice Processing Applications 2 Select the Node and Component Double lt LEFT gt click on MMF Configuration in the MPS Control Center Eh MPS Control Center MPS Control Center is used to display Peri View configuration utilities Description ES MMDP Configuration Configure a single MMDP options and or MMDP relationship schema ee MPS Configuration Configure an mps component MMF Configuration Configure the viun numf cfz file used by an MPS system VOS Configuration Configure vos cfz file located under VPSHOME ete M VPSHOSTS Configuration Configure vpshosts file located under VPSHOMEYS etc e CLUSTER Configuration Associate hosts with clusters Eh IPML Configuration Configure an IPML component In the Component Selector window select the Node and the Component containing the MMF file s to Unload Select OK to start the MMF Configurator Tool 3 Select the MMF file s to Unload Select the file s and lt LEFT gt click on Unload MMF s To prevent them from loading on startup uncheck the box Load At Start P0602484 Ver 2 7 Page 99 Media Processing Server System Operator s Guide Vt MMFConfigurator tms3000 MPs31 MMF Options MMF File Configuration Type mmfpath MMF File Applies To Load At Start playback immfiperiinumset isystem vi v playback mmfip
32. How to Start Restart PeriView 1 lt RIGHT gt click the desktop to display the Workspace menu 2 lt RIGHT gt click Avaya in the Workspace pop up menu This menu is user defined and its contents may vary To define the items on this menu and which ones can otherwise be launched from a command line edit the openwin menu avaya file for the Open Windows Desktop or the dt dt wmrc file for CDE using any text based editor These files are typically found in a user s home direc tory 3 From the Avaya menu select PeriView The system displays the PeriView Login screen Periview Login UserID Passuordt Host localhost Ports 3191 Previous Servers localhost 3151 Login Infornation OK Cancel PeriView can also be started by entering periview amp atany command line A cmdtool window opens upon initialization of the system see Routine Media Processing Server Startup on page 28 System Monitoring Page 30 MPS 500 Indicators and Controls Front Panel The chassis front panel contains no controls connectors or visible indicators TMS Front Panel In addition to front panel indicators the system components have internal indicators P0602484 Ver 2 7 System Startup Monitoring and Shutdown useful for system maintenance and fault isolation Located on the front panel of the TMS are connections to a diagnostic console for troubleshooting LED indicators fo
33. MPS The value of N indicates the MPS system number One mpsN mpsN pbin directory exists on each MPS system The number zero 0 cannot be used apps Working directory for application files When an application is started copies of its VENGINE executable vex and configuration ac g files are placed in this directory SRP starts applications from this directory This directory also contains subdirectories for shared user libraries etc Configuration and administration files log Log files stats Statistics files and shell scripts Diagnostics executables plib tmscommN PERI lt name gt Page 172 Diagnostic libraries Files for bridging between and within MPS components The value of N indicates the tms comm component number The number zero 0 cannot be used apps Library subdirectory Not used at the present time etc Contains the vos cfg configuration file which starts the Network Interface Controller Daemon NCD at system startup log Log files stats Statistics files and shell scripts I Symbolic links to the subdirectories under the packages directory P0602484 Ver 2 7 MPS Directory Structure P0602484 Ver 2 7 Page 173 Media Processing Server System Operator s Guide User Specified Distribution Directory usually opt vps The particular path used as the distribution directory is set up when the system level software is installed By default it is set to opt vps The di
34. Media Processing Server Series system A user of this class is referred to as a system operator System operators must be familiar with telecommunications and computer equipment their functions and associated terminology In addition they must be familiar with site specific telephone systems power systems computer systems and peripheral components such as terminals modems printers etc This guide assumes that the Media Processing Server Series system operators have completed an on site system briefing program as part of the initial system installation In addition they should be familiar with other site specific operating procedures relating to the Media Processing Server Series that are due to specific application functions performed by that platform and with any other equipment to which the Media Processing Server Series is connected This may include aPBX ACD and or a host computer system etc It is further assumed that the reader is already familiar with the following publications PeriView Reference Manual PeriReporter User s Guide PeriStudio User s Guide and Media Processing Server Developer User s Guide In addition the following publications should be consulted as needed MPS System Reference Manual MPS Telephony Reference Manual and MPS COMMGR Reference Manual P0602484 Ver 2 7 Preface How to Use This Manual P0602484 Ver 2 7 This manual uses many standard terms relating to computer system and software
35. Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Table of Contents Table of Contents Preface ser pcan h
36. Starting Application Programs on page 93 Add proper code to application See the MPS Developer User s Guide See see Activating Playback MMF Files on page 87 prematurely either at the start or during the call Application speaks the Voice Data Memory Some vocabulary elements are corrupted or do not exist See see Updating or Replacing Playback MMF Files on page 102 Review the application code See the MPS Developer wrong vocabulary elements An MPS 2 0 application The application code references the wrong items There are two like named MMF files in the application or system hash table Some commands and functions User s Guide Edit the MMF files so that all elements in the same hash table have unique names See see Updating or Replacing Playback MMF Files on page 102 Fora detailed description of hash tables see the Media Processing Server Series System Reference Manual Deactivate the MMF file with the duplicate elements See see Deactivating MMF Files on page 98 The application has to be recoded to accommodate new does not execute properly on an MPS 1 0 system e g those pertaining to plm from previous software releases are not supported in the MPS environment comparable commands or functions or to remove those no longer supported For more information see the Media Processing Server Series Transition Guide and MPS Developer User s Guide Page 160 P0602484
37. Status Monitoring This chapter provides the information needed to e Audit overall system performance e Monitor component functionality e Monitor phone line events e Report system statistics Although most interaction with the system is through GUI tools like PeriView or MPS Developer command line entries are needed to issue some status and call monitoring commands This section also describes these operations For specifics concerning interaction with the system as a whole see Command Line Interaction on page 47 The Alarm Viewer Page 54 The system software processes of the Avaya Media Processing Server Series generate text alarm messages that indicate their status or alert users to possible problems Each component in the network stores its alarms in its default Alarm Log File This allows e viewing of alarms on any component as the system generates them live alarms and e viewing of the alarm log file of any component The following steps explain how to use the Alarm Viewer tool to monitor alarms How to View Alarms 1 Start PeriView Before launching the Alarm Viewer use the Alarm Filter to determine which alarms to view 2 Start the Alarm Filter a LEFT click on the Alarm Filter icon e Define the alarms that actually display in the Alarm Viewer by setting the filtering properties Alternatively load a previously saved viewer configuration file contains filter definitions See the Peri View Re
38. Sun Microsystems Inc in the United States and other countries Microsoft Windows Windows 2000 Internet Explorer and the Flying Windows logo are either trademarks or registered trademarks of Microsoft Corporation Netscape and the Netscape N and Ship s Wheel logos are registered trademarks of Netscape Communications Corporation in the U S and other countries Netscape Navigator is also a trademark of Netscape Communications Corporation and may be registered outside the U S Common Desktop Environment CDE is a copyright of Sun Microsystems Inc Hewlett Packard Company International Business Machines Corp and Novell Inc P0602484 Ver 2 7 Page 13 Media Processing Server System Operator s Guide Copyright Information Page 14 HylaFAX Facsimile Software Copyright c 1990 1996 Sam Leffler Copyright c 1991 1996 Silicon Graphics Inc HylaFAX is a trademark of Silicon Graphics Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that i the above copyright notices and this permission notice appear in all copies of the software and related documentation and ii the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WA
39. System Operator s Guide Page 188 replacing 102 106 status of 72 troubleshooting 154 updating and replacing 102 109 updating elements in 107 Voice Data Memory VDM 98 Voice Memory Manager VMM monitoring VMM status 71 Voice Operating Software VOS 19 VOS see Voice Operating Software VOS W workstation and node 18 19 defined 18 19 X X windows exiting 40 Z ZAP 102 107 110 troubleshooting 156 157 Zero Administration for Prompts SeeZAP P0602484 Ver 2 7
40. The callers are interacting with operators Busy Purple The monitor detects the MPS s phone lines are in an in service busy state and not able to take calls Down Red The monitor is able to contact the or MPS s phone lines but detects the lines are not able to receive calls indicating that these lines can be faulty No Answer Blue The line is Idle and the state is set to no answer Unreachable Black Phone line status has been queried for its state and no message has been received by the Monitor basically a missed response Also it could mean that SRP did not respond to information about the phone line from the Monitor The Monitor needs to query SRP about how it should contact the CCM Call Control Manager process before it can actually contact CCM Span Status Span status can be monitored from the command line Monitoring can also be accomplished through the PeriView Span Status tool which provides graphical representations of various aspects of a digital span Page 62 P0602484 Ver 2 7 P0602484 Ver 2 7 Status Monitoring How to Monitor Span Status From the Command Line To determine span status from the command line first switch to the node on which the component that contains the span s to be checked is located see Issuing Commands to a Component on page 50 Next enter the command dlt and select the component that contains the span s from the list of configured components this l
41. Ver 2 7 SRP Log File Troubleshooting The Startup and Recovery Process SRP maintains a continuous record of processes monitored by SRP in the file SMPSHOME common log srp log This log file includes dates and times for process spawning fatal alarms and start stop application requests The srp_state log file located in the same directory maintains a history of process state changes including the date and time the change in state occurred For the complete Solaris Media Processing Server directory tree see see MPS Directory Structure on page 168 rr In the following passages the term vps is used in discussions of path names e environment variables and file fields This terminology is equivalent to MPS nomenclature That is mentions of VPS are applicable to MPS How to View the SRP Log Files 1 Open a command shell on the component to be investigated For additional information see see Command Control on page 50 2 Change to the directory holding the SRP log file Enter cd MPSHOME common log 3 Enterthemore or page command followed by either srp log or srp state log as applicable an underscore must be used between the words srp and state A portion of the file equal to the size of the command window will display followed by a prompt indicating how much of the file has already been viewed 4 Press the space bar to scroll the screen 5 Optionally use the tail command By default this co
42. a call center and the calling community A physical workstation in a Media Processing Server Series network The main component within aMPS system It provides most essential functions for telephony and media management It replaces the CPS 1000 used in the previous generation VPS and VPS is systems The group of software processes used to develop and execute voice and media applications The primary interface between applications and the VOS services It is the gateway for communication with the telephony hardware platform A proprietary format for storing and retrieving audio elements and or fax data in data files A single MMF file is physically stored as two files The data file mmd extension contains raw audio recordings such data for voice fax TDD tones etc The index file mmi extension contains the attributes and pointers that differentiate the elements in the data file The suite of tools designed to administer MPS network activity in a GUI environment see Toolkit on page 21 The software process that spawns i e starts up and monitors all other MPS processes SRP can also be used to stop and restart these processes if they ve been abnormally terminated A VOS software subcomponent that provides audio and media management services within the VOS The main software processes that provide the lower level operating functions of the MPS system The predecessor product to the MPS By design a number of the MP
43. active accompanied by an audible indication beep To reset press the RESET switch Use as a troubleshooting aid by viewing alarms in the Alarm Viewer see Alarm Viewer on page 39 Push button switch for resetting visual and audible alarm indications Page 35 Media Processing Server System Operator s Guide Item CHASSIS ID selector switch EXT CLK A and EXT CLK B connectors TEST ON OFF switches slots 5 and 6 ALARM relays EXTERNAL SENSORS relays PWR ON indicators S5 S6 and NIC NORMAL indicators S5 S6 and NIC MINOR ALARM indicators S5 S6 and NIC MAJOR ALARM indicators S5 S6 and NIC CSL connector ENET A and ENET B connectors Page 36 VRC Rear Panel The rear panel of the VRC contains indicators switches and connectors for maintenance configuration and connection to other system components The following illustration shows the VRC rear panel MC1 IN e s P MC1 OUT p ALARM EXTERNAL SENSORS 9 MAJ NO NC cB A B c D cst TEST OJO O ojojo 00 ojo ojo ojo s5 S6 NIC lel e lel PWR ON MH 2 o O NORMAL lot 8 ol lo O MIN ALARM CHASSISID pyrcikg 0 e 6 MAJ ALARM B VRC Rear Panel Function Used to assign the chassis number Each chassis in the system is assigned a unique number star
44. and usr perl clone pl b off r on p var usr L 4 d c0t0d0 Page 131 Media Processing Server System Operator s Guide Page 132 4 Recover Files Recovery of files using the clone p1 script is the same as step 3 under Execution on page 131 this restores the entire partition to recover the needed files Otherwise to obtain individual files mount the backup partition with the files you wish to recover and copy them back to the original location manually Recover Partitions Files Root when booted off CD If the system drive is corrupted boot the system off the CD and do the recovery If clone cfg is saved copy clone cfg to tmp Otherwise manually mount the slices on the system drive before executing clone pl Recover partitions var usr and root when clone cfg is in tmp perl clone pl b off r on p var usr L 4 Recover partitions usr and root when no clone cfg exists mount dev dsk cOtOdOsO tmp c0t0d0s0 mount dev dsk c0t0d0s6 tmp c0t0d0s6 perl clone pl b off r on p usr L 4 Configure The clone cfg file contains a list of all system and backup drives and all mounted slices information of the most recent backup procedure The configuration file is created automatically after the successful completion of a clone p1 operation If MP SHOME is set then the clone cfg file is stored in opt vps common etc clone c g Otherwise the file is located in the tmp direct
45. and running of an application to control a given call e Media Processing Server 1000 A cabinet enclosed networked configuration available only on the Solaris platform It supports four TMS units per chassis with up to four chassis per cabinet The MPS can support up to ten thousand ports with the ability to bridge between any two ports regardless of their location The MPS also includes a set of easy to use objected oriented GUI tools These tools are used for P0602484 Ver 2 7 Introduction e Application and vocabulary development e System configuration control and monitoring e Collecting and reporting of statistical data e Access to online documentation The Media Processing Server Developer application development environment provides a complete graphical medium for the entire application life cycle It also allows telephony based applications to be ported over to Internet based Web usage System Operator Tasks The primary task of the MPS system operator is to ensure the smooth daily operation of the system System operator tasks include e Keeping records and monitoring system usage and status e Backing up and restoring system application and MultiMedia Format MMF vocabulary fax files e Manipulating applications e Occasional shutting down and restarting of the system in cases of power failure or other system maintenance needs if it fails to recover automatically e Performing speech vocabulary updates
46. application functions However it contains some terminology that can only be explained in the context ofthe Media Processing Server system Refer to the Glossary of Media Processing Server Series Terminology for definitions of product specific terms It is recommended that initially this manual be read at least once from start to finish Later use the Table of Contents and Index to locate topics of interest for reference and review If reading the online version of this document use cross reference links to quickly locate related topics lt LEFT gt click once with the mouse while the pointer is positioned over a cross reference link to move to the target page Click any Table of Contents entry to move to that topic Click on the page number of any Index entry to access that page To become familiar with various specialized textual references within the manual see Conventions Used in This Manual on page 12 Periphonics is part of Avaya The name Periphonics and variations thereof appear in this manual only where it is referred to in a product As examples aMPS Developer application the PERImps package the perirev command etc Page 9 Media Processing Server System Operator s Guide Organization of This Manual This manual contains separate chapters that describe one or more related tasks for the operation monitoring and basic maintenance of the Media Processing Server Series system References are also provided to ou
47. as required e Performing initial problem analysis and service requests e Working with Certified Avaya service personnel or others during hardware upgrade and maintenance To accomplish these tasks an understanding of the fundamentals of the MPS is required This includes knowing the terminology associated with the system and the various configurations a system can have Certified Avaya field service engineers normally perform the initial site preparation and system installation The installation includes configuring appropriate system and application execution parameters 1t P0602484 Ver 2 7 Page 17 Media Processing Server System Operator s Guide System Terminology The following is a basic presentation of the terminology associated with MPS systems For additional information about terminology see the Glossary of Media Processing Server Series Terminology Component Media Processing Server MPS Node Telephony Media Server TMS Application Services Environment ASE Call Control Manager CCM MultiMedia Format MMF PeriView Startup and Recovery Process SRP Voice Memory Manager VMM Voice Operating Software VOS Voice Processing Series VPS MPSHOME A unit within the system that performs a particular function see System Configurations on page 19 An Interactive Voice Response system comprised of various components that provides telephony and call processing services between
48. commands There is not enough delay time between the host send and host receive calls The modem and clocking options are not correct Action Check all physical connections Make sure they are secure Wait for the host to start up Bring up all appropriate host applications Call for maintenance service Verify that the application properly handles host up down status messages The MPS discards messages sent in 24 byte header mode This is normal Verify and correct the application host access sequences Two send requests without an intervening receive request causes an error Synchronize the MPS and modem clocking options For additional information on working with applications see the MPS Developer User s Guide For additional host specific issues refer to the Media Processing Server Series COMMGR Reference Manual P0602484 Ver 2 7 Troubleshooting Telephone Line Troubleshooting The Media Processing Server telephone lines are either analog or digital Some of the conditions in the following table do not apply to both types of lines In some cases application program logic may terminate calls in progress For additional information pertaining to telephone lines see the Media Processing Server Series Telephony Reference Manual Telephone Line Troubleshooting Condition Cause Action A phone line or group of A CCM software module has phone lines are down Line does not answer fai
49. conf Default configuration files dist bin Perl scripts etc Shell scripts log Web server log files Directories and files that support online documentation for the MPS web Location of documentation support files htdocs HTML intro pages to access the library of manuals or to start PeriView docfiles Location of manuals in pdf format Field factory test scripts that test the MPS and OSCAR components fftests Directory of field factory test scripts Page 175 Media Processing Server System Operator s Guide User Specified Packages Directory usually opt vps packages packages PERIfw globlX X X Home directory for all installed Avaya Media Processing Server software packages A system library that enables platform independent process execution bin Executable file for PeriFrameWork lib Libraries for PeriFrameWork Globally accessed directories and files including libraries and binaries used by all other packages etc Configuration files that are copied to MP SHOME common include Files for user CALL functions h misc Alarm database files and SRP environment variable scripts sample Sample alarm files created through alarm API Directories files and protocol software for communicating with host computers hostpX X X htmlsX X X etc Host protocol configuration files and character sets misc Reserved for future use iexToolkit IEX MPS Developer tool kit files Directories and files for th
50. cportar How to Back up MultiMedia Elements 1 Launch PeriStudio From the command line enter peristudio amp Open the MultiMedia file with the elements to be backed up Select the elements Export the elements to a Vgen incremental backup file a Select Vgen incremental format b Fora digital system select u law encoding For an analog system select adpcm encoding Use any of the backup methods described earlier to back up store the Vgen incremental file For details about using PeriStudio see the PeriStudio User s Guide If selected elements are backed up to a Vgen incremental file these elements can be restored in the Media Processing Server shell How to Restore MultiMedia Elements 1 Open a Media Processing Server 1000 shell on the system that contains the vocabulary file For additional information see see Command Control on page 50 Use the restore procedure appropriate for the backup method used on the elements to restore the Vgen incremental backup file Update the existing MultiMedia file with the Vgen incremental backup file Use the syntax vmm mmfupdate existingvo cab backfile defl where existingvocab is the existing vocabulary file and backf ile defl isthe Vgen incre mental backup file Page 143 Media Processing Server System Operator s Guide Backing Up and Maintaining a Mirrored System Drive Page 144 The mirrorbu script backs up mirrored systems The foll
51. disk or diskette Whereas the ufsdump command does not perform file compression it does detect end of media and span multiple volumes This is useful for very large file backups The systems provides prompting when a media source is full and an additional volume is needed P0602484 Ver 2 7 P0602484 Ver 2 7 Backing up and Restoring Files If backing up a mirrored system drive see see Backing Up and Maintaining a Mirrored System Drive on page 144 When running ufsdump the file system must be inactive otherwise the output of ufsdump may be inconsistent and restoring files correctly may be impossible A file system is considered inactive when it is unmounted or the system is in single user mode To access this mode follow step 4 on page 24 through step 8 on page 25 then enter the boot s command at the ROM prompt A file system is not considered inactive if one tree of the file system is dormant while another has files or directories under modification See the Solaris ufsdump documentation for important information concerning overlapping partitions if dumping to disk How to Back Up with ufsdump locally 1 If backing up to a tape a Label the tape b Insert the tape into the appropriate drive 2 Access a Solaris command shell a Click lt MENU gt on the desktop b Inthe Workspace pop up menu click lt MENU gt on Programs c From the Programs menu select Command Tool 3 Loginas root a From
52. e the Caller Message Recording CMR feature see Caller Message Recording on page 117 How to Check the Status of Audio Elements From the Command Line Enter the following commands in a Media Processing Server VSH Command Line to display a variety of status reports for MMF files Command syntax Report vmm mmfstatus Status of all activated loaded MMF files including the system wide record file vmm refstatus mmf file Element play statistics for mmf file including outstanding play record requests The PeriView Reference Manual contains details about using the VSH Command Line Using PeriView Launch the MPS Control Center Tool Page 72 P0602484 Ver 2 7 Status Monitoring 2 Select the MMF Configuration Tool Double lt LEFT gt click on MMF Configuration and select the desired Node and Component to view the MMF status Eh MPS Control Center MPS Conirol Center is used to display PeriView configuration utilities Description H MMDP Configuration Configure a single MMDP options and or MMDP relationship schema s MPS Configuration Configure an mps component N MMF Configuration Configure the vmm mmf cfg file used by an MPS system VOS Configuration Configure vos cfz file located under YPSHOME j etc M VPSHOSTS Configuration Configure vpshosts file located under SVPSHOMEYT etc e CLUSTER Configuration Associate hosts with clusters f IPML Configuration Configure an IPML componen
53. files used to integrate the Perl programming language into the Avaya software suite bin Perl runtime environment executable lib Libraries and scripts for PERIperl Directories containing files for licensing MPS software packages etc Default location for the license file Also contains the license package log file Tool kit and configuration files and directories for MPS Developer processes and utilities conv Files used to convert apps from different versions of MPS Developer info User interface object help text files icons48 Application specific icons sample Sample MPS Developer application files Directories and files used by PeriReporter which is the statistics reporting and management interface etc Configuration and administration files images Graphics files used in tools lib PeriReporter shared libraries reports Standard system report files stats Statistics gathering scripts and log files Directories and files used by PeriStudio processes and utilities PeriStudio is the GUI tool used to create manage and edit speech vocabularies stored in MultiMedia Format MMF files bin Solaris executable binaries and files lib PeriStudio shared libraries bin Solaris executable binaries and files etc Shell scripts used to set environment variables and paths lib Shared libraries used by this package log Web transaction logs misc Relay server configuration directories and files Directories and files used by
54. of the vmm appinit command Any open application specific MMF files are deactivated when the application is removed This command cannot be used inthe vmm cfg file See the Media Processing Server Series System Reference Manual for a detailed description of hash tables The PeriView Reference Manual contains details about using the VSH Command Line P0602484 Ver 2 7 Page 101 Media Processing Server System Operator s Guide Updating or Replacing Playback MMF Files During system initialization MPS configuration files set up the MMF files used by applications to produce speech MMF files have to be updated in the following circumstances anew vocabulary file on disk becomes available e anew vocabulary file is created with PeriStudio e one or more elements in the vocabulary have been updated for example a message of the day or weather update application The entire MMF file can be updated see Updating Replacing a Playback MMF Playback File on page 102 or individual elements updated without interrupting service see Updating Elements in an Active Playback MMF File on page 107 Also any or all identical MMFs across a LAN or WAN can be updated via the Zero Administration for Prompts ZAP utility see Synchronizing MMF Files Across Nodes ZAP Utility on page 110 This automated synchronization facility provides a means of administering updates to and maintaining consistency among all active instances of a particular MMF
55. options of which must be used for network backup machine device represents the name of the machine and the device ID on that machine where the files are to be dumped and files to dump specifies either the files directories or an entire file system to back up Since uf sdump is normally run by root the name of the local machine must appear in the rhosts file of the remote machine The argument can also be specified as user machine device in which case uf sdump attempts to execute as the specified user on the remote machine In this case the specified user must have a rhosts file on the remote machine which allows the user invoking the command from the local machine to access the remote machine There are several important options that should be considered when using ufsdump The following are not the only options but can be considered the most important from the standpoint of backing up Media Processing Server Series related information Option argument Definition 0 9 Dump level of files This can be used for comparative purposes during multiple or incremental dumps A level 0 dump copies the entire file system to the dump file destination media a filename Archive file Creates a dump table of contents in the backup archive file the name of which must be specified This table of contents can later be used by u srestore to determine whether or not a file or directory exists on the backup If this o
56. target nodes Each of these nodes also contains a synchronization status log file These files are stored in the MP SHOME common 10g directory of the reference node The synchronization distribution log file is named in the format zap distribute refnode mmf name selected elements MMDDCCYY where refnode is the name of the node originating the synchronization request mmf name indicates the base name of the reference MMF file selected elements is the name or EAP number s that have been selected for updates and MMDDCCYY indicates the date the file was generated This log file contains information regarding the distribution and completion status for all MMF file synchronization requests information on which nodes were not notified of the updates and the reason thereof and errors encountered during the synchronization process If all elements within an MMF have been selected for updating the selected elements portion of the log file name appears as ALL ELEMENTS The update results log file is named in the format zap results target node mpsis mmf name selected elements where target node is the name of the remote node where the synchronization has occurred mps is the number of the Media Processing Server on which the target MMF file is located mm name indicates the base name of the reference MMF file and selected elements is the name or EAP number s that have been selected for updates The file cont
57. the host node on which the reference file resides and where group number indicates the group as defined in the zap networks cfg file and identified in ascending sequential order starting at 1 Page 115 Media Processing Server System Operator s Guide Page 116 How to zap a Specific Element 1 Designate a master MMF file as a reference file This file can exist on any node in the network 2 Make additions deletions and modifications to this designated file only preferably using PeriStudio see Updating Replacing a Playback MMF Playback File on page 102 see Updating Elements in an Active Playback MMF File on page 107 and or the PeriStu dio User s Guide 3 Determine the element name or number that needs to be updated 4 Issuethe zap e 8 EAP number lt Element Name gt mmf name command from the command line of the host node on which the reference file resides and where mmf name indicates the path and name of the reference file noted in step 1 If specifying an element name that contains spaces it must be enclosed in quotes To ZAP multiple specific elements in one command issue zap E filename mmf name from the command line of the host node on which the reference file resides and where lt filename gt indicates the name if located in the present working directory or path and name of the plain text element list file Elements can be listed by EAP number preceded by the sign
58. will be listed and you can add delete modify the jobs as P0602484 Ver 2 7 P0602484 Ver 2 7 Status Monitoring desired SRP Status The Startup and Recovery Process SRP functions as the parent of all MPS system processes SRP spawns the relevant programs at system startup performs watchdog duties for each TMS and VOS process acts as atopology database server spawns and terminates VENGINE applications and restarts abnormally terminated programs The status of SRP can be obtained as well as that of other processes and applications or process groups and applications at a VSH command line on a particular node with the following commands Command syntax Report srp status SRP status for the specified node srp gstatus SRP group status for the specified node cmdtool bin csh vsh 11 tms1000 213 srp status PID tms1000 root 353 RUNNING Apr 04 15 00 34 C srpManager tms1000 5999 root 376 RUNNING Apr 04 15 00 34 C srp LINE STATE ENTERED STATE FLAGS CMDLINE NODE PORT USER Component common 0 gen tms1000 RUNNING DUNNTNC tms1000 32791 root 377 tms1000 32796 act er tms1000 32793 tms1000 tms1000 32798 tms1000 32800 vsh 11 tms1000 22 gt srp gstatus Apr 04 14 56 19 alarmd Anr MA 44 00 40 C confiad e STATE ENTERED STATE MISC RUNNING Apr 04 15 00 34 pid 376 pri 55 RUNNING Apr 20 ABSENT Apr RUN
59. 004 tar_nonrt_sli Taring is done for lt var gt on lt c0t1d0s4 gt Mon Mar 15 15 01 23 2004 main Successfully backuped file system c0t0d0 to c0t1d0 Done Mon Mar 15 15 01 23 2004 write_cfg Created opt vps common etc clone cfg containing backup system drives and partitions s info There are four levels for this type of logging which can be specified using the L option on the command line To set the logging level refer to step 2 under Preparation for Solaris Backup on page 128 Saving Old Log Files When the size of a log file exceeds 1000 KB the clone p1 script saves the file to file date If there is a file called file date then the current file date isrenamed as file date old and the new file is saved as c ile date New logging files are created for future use The tar command combines and saves files to a tape or internal drive nz tar does not support multi volume backups If there is a need to make backups b d beyond the capacity of the media split the job into several backups that is back up individual partitions or use the ufsdump command For information on using this utility that does span multiple media and which is especially useful for large backups see see Backing up with ufsdump on page 136 To determine if a directory will fit on a single tape or disk see see on page 126 Page 134 P0602484 Ver 2 7 Backing up and Restoring Files Do not backup to a medium that cont
60. 02484 Ver 2 7 Voice Processing Applications local P0602484 Ver 2 7 Page 91 Media Processing Server System Operator s Guide 5 Assign the application to the desired lines and start it see Assign ing and Starting Application Programs on page 93 The vmm hashfirst command can be used to change the hashfirst sequence after an MMF file is activated that is without deactivating the MMF file For example if the command vmm hashfirst app name local was used the command vmm hashfirst app name system can be used to change the hashfirst sequence For all systems hashfirst commands must be placed in the vmm mm cfg file m a The following information is for backward compatibility on non Nx1 systems We The command vmm mmfload lt mmfname gt loads the specified MMF file into the system hash table To load the MMF into an application hash table specify the application name in the command vmm mmfload lt mmfname gt lt appname gt In a development environment the application can be started and then the command vmm mmfload lt mmfname gt can be applied In a production environment the mmfload commands should be placed in the file MP SHOME mpsN et c vmm mmf cfg Do not place any mmfload commands in the VMM configuration file MPSHOME mpsN etc vmm cfg Be sure they are placed into the proper file VMM MME configuration file as outlined above For additional information see the Media Processing Serve
61. 0c eee eee eee eee 128 Disk to Disk Backup Procedure 0 0 e cece eee eee 128 Preparation for Solaris Backup 0 0 0 0 e ee eee eee eee 128 Execution nn ae Baie hea ae WpHG a Nema RD NEN agatha 131 Conn gure 7 2 6 Fak dee eee bie bab hee hehe Ed US 132 GOS SINS zc en eee ee eats seas ee eee nanan RR eee Rhee 133 Backing Up with tar eseeeeee e 134 Displaying the Contents of a tar Backup eeeeee lees 135 Restoring with EAE iiie ces a eu EN eee nr 136 Backing up with ufsdump eeleleeeee eee 136 Backing up partitions with ufsdump 0 00 140 Displaying the Contents of a u sdump Backup 141 Restoring withufsrestore eens 142 Backing Up with ep Copy ssseseeeee I 143 Backing Up and Restoring MultiMedia Elements 2 222020 143 Backing Up and Maintaining a Mirrored System Drive 144 Pr paration unse eer pee eet ext 144 EXecutiotr eel ea v eR nex En ne ee a hen ED aos 145 Sample Mirrorbu Screen Output lees 146 Sample Log Output 00 0 eh 147 Troubleshooting uuuusssessssssss m 151 Fault Categories cedes a US dee LIEN VENERE he ae 152 Isolating and Resolving Specific Problems 0 005 154 MMF Vocabulary File Troubleshooting 00 5 154 File Synchronization Troubleshooting 0 000002 ee eee 156 Host Communicat
62. 2 eck een nee ne nenn 57 From the Command Line 0 00 eee eee eee eee 58 Using Peri View ooo ee Oe Aoc Ae oe eee 58 To Monitor Components sees 59 Phone Line Status i e a bet b Ed ss intei te katie 60 Using PeriV iew Luo ro Ene ete rece nei eo enata 60 Span Status s eae eae OS etter eee esa ee e ee UR ees 62 From the Command Line 0 0 eee eee eee eee 63 Using Pert View 2 ciens Ae ERE ek bee cee ne ns 63 CCM Status Seiad cid athe ated era aan 69 Application Status oeeo erered e e DE e a teens 69 From the Command Line 0 00 ce eee eee eee 69 Using PeriView 222 0 nenn re aa 69 VMM Status oes take u Haar beige 71 MultiMedia Format MMF File Status 72 From the Command Line 0 0 cee eee eee 72 Using Peri View 2 2 72 Host Status rep dob theses Du debt eae Pd iet hun ein 74 Using Peri VieW oso a prey ore rre nr age 74 System Statistics Reports llle 78 Voice Processing Applications LLuuuuuuuuusleeeseessse 83 Application Memory Requirements 0 0 0c eee eee 85 Additional Memory Considerations 0 0 00 ernennen 86 Activating Playback MMF Files 0 0 0c eee I 87 System Wide Playback MMF Files 0 0 0 enn 88 Application Specific Playback MMF Files 0005 90 Assigning and Starting Application Programs 0 0 00 e eee 93 Start and Restart Line Order 0 0
63. 2 STATE CHANGE from RUNNING to SHUTDOWN Jan 06 19323342 STATE CHANGE from RUNNING to SHUTDOWN Jan 06 13 23 42 STATE CHANGE from ABSENT to SHUTDOWN Jan 06 19323342 STATE CHANGE from REMOTE to REMOTE Jan 06 19324342 STATE CHANGE to INIT Jan 06 19324342 STATE CHANGE to INIT Jan 06 19 24 42 STATE CHANGE to REMOTE Jan 06 19324344 STATE CHANGE from INIT to ABSENT Jan 06 19324344 STATE CHANGE from INIT to RUNNING Jan 06 19 24 44 STATE CHANGE to INIT Jan 06 19 24 44 STATE CHANGE to INIT Jan 06 19324344 STATE CHANGE to INIT Hore 02 STATE Contacting remote nodes For more general information about these two files see the PeriView Reference Manual Page 162 P0602484 Ver 2 7 Printer and Modem Setup This chapter covers 1 Printer Setup 2 Modem Setup 3 The Administration Tool 4 Alternate Console Media Processing Server System Operator s Guide Printer and Modem Setup This appendix describes the hookup and default configuration of the printer the modem and an alternate console Certified Avaya Field Engineers initially set up the Media Processing Server and peripherals Refer to this appendix if there is a need to alter the initial setup Printer Setup Attach the printer to the parallel port on the back of the SPARC station mounted in the MPS Alternatively a serial splitter cable is included for modem use If the printer is capable of using a serial connection it can be attached to serial
64. 4 tar xvfBp gt opt vps common log tarx out Mon Mar 15 15 00 54 2004 a OK Mon Mar 15 15 00 54 2004 a lost found OK Mon Mar 15 15 00 54 2004 a sadm OK Mon Mar 15 15 01 06 2004 x crash 0 bytes 0 tape blocks Mon Mar 15 15 01 06 2004 x crash tb020 0 bytes 0 tape blocks Mon Mar 15 15 01 06 2004 Successfully tared var to lt c0t1d0s4 gt There are two levels for this type of logging which can be specified using the D option on the command line To set the logging level refer to step 2 under Preparation for Solaris Backup on page 128 Clone log The clone log file records debug information The logging file is created during the backup or recovery operation If MPSHOME is set the clone log file is stored in opt vps common log clone log Otherwise the file is located in the tmp directory A sample clone log file is shown below Mon Mar 15 14 56 55 2004 add to partitions Partition lt var gt will be added to the following list Mon Mar 15 14 56 55 2004 add to partitions Partition list Mon Mar 15 14 56 55 2004 add to partitions Partition list updated as var Mon Mar 15 14 56 55 2004 grep dir The direct directory under root is lt var gt for partition lt var gt Mon Mar 15 14 56 55 2004 add to partitions Partition lt var gt will be added to the following list Page 133 Media Processing Server System Operator s Guide Backing Up with tar Mon Mar 15 14 56 55 2004 add_
65. 484 Ver 2 7 Status Monitoring 2 From the PeriReporter window open a file Use the File Open icon or the menu path File Open Report use the Report Defini tion option to select predefined reports The Report Definition window displays PeriReporter File Setup ti open Report rs Report Definition Ctri R Ctr1 F Chy Led PeriPro Folder CERETTO 3 From the Report Definition window select the desired report This can be one of the seven predefined system reports or a report that has been defined and saved by someone else Click OK Open PeriReporter Report Definition Enter path opt vps packagss prpt1 2 98351 rep Filter Files pra CustomStuff prc HostDetail prd HostSum prd PhoneAcc prd PhoneDetail prc Directories PhoneSum prd SpanDetail prd SpanSum prd EL T Enter file name OK Update Cancel P0602484 Ver 2 7 Page 79 Media Processing Server System Operator s Guide Report File Name Definition PhoneDetail prd Detail Phone Line Statistics Report Phone line usage is reported for selected or all Media Processing Servers and phone lines for a specified date range Totals reflect usage per individual Media Processing Server PhoneSum prd Summary Phone Line Statistics Report Data is collectively summarized for selected or all phone lines then reported for selected or all Media Processing Servers for a sp
66. 7 P0602484 Ver 2 7 Preface Chapter 6 Backing up and Restoring Files This chapter describes commands and procedures used for routine backup and restore operations See Backing up and Restoring Files on page 122 Chapter 7 Troubleshooting This chapter discusses how to use various monitoring functions to identify problems with system operation their possible causes and suggested remedial actions See Troubleshooting on page 152 Chapter 8 Printer and Modem Setup This appendix covers setup and changes to the peripheral components of the Media Processing Server Series system See Printer and Modem Setup on page 164 Chapter 9 MPS Directory structure This appendix shows the Media Processing Server Series file hierarchy and explains the intended usage and functions of various directories and associated files See MPS Directory Structure on page 168 Page 11 Media Processing Server System Operator s Guide Conventions Used in This Manual Notation Normal text important term system command command condition and alarm file name directory on screen field lt KEY NAME gt Book Reference cross reference This manual uses different fonts and symbols to differentiate between document elements and types of information These conventions are summarized in the following table Conventions Used in This Manual Description Normal text font is used for most of the document The Italics font i
67. Fan Speed Monitor Panel This panel provides information and control for overall cabinet cooling Normal cooling is maintained automatically but this can be overridden in the event of an over temperature overtemp condition i e a state in which a preset temperature limit is exceeded O1 O Fuse Fan Speed Monitor Panel Function Illuminates if the cabinet exceeds the predetermined safe operating temperature of 35 C 95 F Illuminates when a cooling system fault has been detected and the fan has been switched to MANUAL HIGH SPEED see next Two position switch used to set cooling fan speed for cabinet airflow Use this setting when an overtemp condition is present and continued maximum cooling effectiveness is required Placing the FAN SPEED switch to this setting also causes the FAULT MAN HS indicator to illuminate Caution should be exercised and service immediately performed to alleviate the overtemp condition This setting is normally used to cool the cabinet enclosure Fan speed is automatically adjusted for the optimum cooling capacity The actual fan speed when in this setting is shown by the FAN SPEED indicators Illuminates when all predetermined cooling and temperature parameters have been met An OVER TEMP or FAULT MAN HS condition causes this indicator to go out Illuminates in conjunction with the FAN SPEED AUTO TEMP CNTRL setting to indicate the actual fan speed Indicators are self explanatory Replace
68. IAFILEHOME directory on the Media Processing Server The new MMF file must have a dif ferent name than the one being replaced fthe file is on a disk use the cp command to copy both the mmi and the mmd files to the MMF files directory fthe file was created in PeriStudio make sure it is in the MMF files directory 3 Activate the new MMF file To add the new MMF file to an application specific hash table use the syntax vnm mmfload lt newvocab gt lt appname gt To allow all applications on the Media Processing Server to use the MMF file use the syntax vmm mmfload lt newvo cab system 4 Deactivate the original MMF file To unload an MMF file that was available to all applications on the system system wide hash table use the syntax vmm mmfunload lt originalvocab gt system Tounload the MMF file from a particular application application specific hash table use the syntax vmm mmfunload lt orig inalvocab gt lt appname gt Ifthe MMF file is available for several applications and or system wide it must be deactivated for each application and or the entire system That is the file has to be deactivated for each mmfload mmfrec or mmfde fault command issued Use the VSH command line to issue the vmm mmfload and mmfun load commands For more information see Activating Playback MMF Files on page 87 and see Deactivating MMF Files on page 98 respec tively 5 Mo
69. MF file is available for several applications and or system wide it must be deactivated for each application and or the entire system That is the file has to be deactivated for each mm 1oad mmfrec or mmfde fault command issued 3 Copy the new MMF file over the original MMF file Use the same name as the original MMF file e If the file is on a disk use the cp command to copy both the mmi and the mmd files to the MMF files directory fthe file was created in PeriStudio make sure it is in the MMF files directory 4 Activate the new MMF file now named lt originalvocab gt To add the new MMF file to an application specific hash table use the syntax vmm mmfload lt originalvocab gt lt app name gt To allow all the applications on the Media Processing Server to use the MMF file use the syntax vmm mmfload lt origi nalvocab gt system With this method applications that access the vocabulary generate alarms and may speak corrupted phrases until the new vocabulary is activated The original MMF must be deactivated before the new file is activated This frees space in voice data memory and allows the system to use it for the new MMF Use the VSH command line to issue the vmm mmfload and mmfun load commands For further information see Activating Playback MMF Files on page 87 and see Deactivating MMF Files on page 98 respectively P0602484 Ver 2 7 E x P0602484 Ver 2 7 Voice Processing A
70. NING Apr RUNNING Apr RUNNING Apr RUNNING Apr RUNNING Apr 00 34 applications 2 ABSENT Apr 0 RUNNING Apr RUNNING Apr ABSENT Apr REMOTE Apr Component fv COMPONENT GRP cormon 0 tms1000 srp tms1000 32853 ttcommon 0 tms1000 common tms1000 32850 ttcommon 0 tms1000 vos tms1000 32856 ttcommon 0 tms1000 gen tms1000 32860 tivps 11 tms1000 vps tms1000 32876 vps 11 tms1000 vos tms1000 32865 vps 11 tms1000 ase vps 11 tms1000 app Component v vps 11 tms1000 gen tmscorm 1 tms1000 tmscomm tms1000 tmscorm 1 tms1000 vos tms1000 tmscorm 1 tms1000 gen vps 1 xtc9 vps Component t amp v vsh 11 tms1000 23 E o ormromoimooll Tc tms1000 applicationon tms1000 applicati ontw The PeriView Reference Manual contains details about using the VSH Command Line See the Media Processing Server Series System Reference Manual for detailed descriptions and examples Component tmscomm 1 vos tms1000 Component Status The status of components can be considered the highest level of overall system monitoring A component status of down can be indicative of more serious problems somewhere within the system These problems can then be located using Page 57 Media Processing Server System Operator s Guide more specific means see the paragraphs that follow as well as the PeriView Reference Manual How to Monitor Component Statu
71. P0602484 Ver 2 7 Troubleshooting File Synchronization Troubleshooting Sheet 2 of 2 Condition Cause Action Target node reboots or An exceptional condition that crashes while causes crash or necessitates a processing the reboot occurs during synchronization request synchronization request Resolve node issues to get back online Synchronization process is rescheduled based on preconfigured delay interval Elements already processed are either updated again or if previously deleted have delete requests ignored Reference node reboots An exceptional condition that or crashes while causes crash or necessitates a processing reboot occurs during synchronization request synchronization request Resolve node issues to get back on line If the reference node crashes reboots while synchronization facility is creating the MAC file process has to be manually restarted If the reference node crashes reboots while the synchronization facility is distributing the MAC file the distribution is automatically restarted after the system is back up based on the preconfigured delay interval No space on target file Not enough file system or disk Free up space by deleting unneeded unused files system to copy update space left on target node especially vocabulary and log files see see File package Removal on page 124 Synchronization process is rescheduled based on preconfigured delay interval Process fails after the pres
72. PeriRDB which is the Relational Data Base manager Page 177 Media Processing Server System Operator s Guide User Specified Packages Directory usually opt vps packages packages snmpX X X tlktX X X tmsX X X viewX X X xmlcX X X Home directory for all installed Avaya Media Processing Server software packages bin Solaris executable binaries and files lib Libraries used for individual databases Directories and files used by PeriSNMP processes and utilities PeriSNMP allows the control and monitoring of MPS systems through a standard protocol development of custom applications and integration of MPS products into existing TCP IP networks controlled by third party management tools etc Stores MIB and configuration files during installation misc Stores SNMP agent startup files during installation Contains directories and files for Protocol Tool kits used by MPS Developer applications cas Contains files for the CAS protocol tool kit and sample applications dpnss Contains files for the DPNSS protocol tool kit and sample applications h323 Contains files for the h323 protocol tool kit and sample applications q931 Contains files for the q931 protocol tool kit and sample applications sip Contains files for the SIP protocol tool kit and sample applications ss7 Contains files for the SS7 protocol tool kit and sample applications Directories and files used by the Telephony Media Server TMS processes and utilities
73. PeriView Reference Manual Page 22 P0602484 Ver 2 7 System Startup Monitoring and Shutdown This chapter covers 1 TMS Startup Shutdown 2 System Monitoring 3 Logging off aNode 4 System Shutdown Media Processing Server System Operator s Guide System Startup Monitoring and Shutdown Occasionally the Avaya Media Processing Server Series has to be shut down and restarted for maintenance or to recover from a power failure Also the TMS might occasionally require recycling which can be done without having to stop the entire system The following sections contain details on these procedures as well as those for overall system monitoring There are three ways to monitor the system indicators and controls the Alarm Viewer and PeriReporter Page 24 1t P0602484 Ver 2 7 P0602484 Ver 2 7 TMS Startup Shutdown System Startup Monitoring and Shutdown Power to the TMS can be applied or removed either manually via a switch on the unit or by issuing system commands Refer to the following table to determine the best method to use in a given situation see Alarm Viewer on page 39 for information on using the Alarm Viewer as cited below and refer to the Alarm Reference Manual for detailed description of the Alarm conditions Command Function TEST ON OFF switch located on the Front Control Panel FCP see page 18 or Variable Resource Chassis VRC Rear Panel see page 19 S20vps startup start preferre
74. RRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULIING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE P0602484 Ver 2 7 Introduction This chapter covers 1 Introduction 2 System Operator Tasks 3 System Terminology 4 System Configurations Media Processing Server System Operator s Guide Introduction Page 16 The Avaya Media Processing Server MPS Series product lines consist of hardware and software for performing Interactive Voice Response IVR and media processing functions in call processing environments More precisely MPS systems integrate call processing components with speech telephony data communications and transaction processing functions The heart of the MPS system is the Avaya Telephony Media Server TMS which provides high phone port densities with user flexibility scalability and extensibility The basic TMS assembly provides resources for telephony media management including switching bridging digital signal processing voice and data memory and network interfaces A variety of IVR a
75. S path names software processes environment variables and file fields use the term VPS This terminology is functionally equivalent to MPS nomenclature In other words wherever file or software names show the term VPS it is relevant to the MPS The home directory environment variable set to opt vps by default This directory contains the operating system software subdirectories for the various installed software packages subdirectory symbolic links to these packages and other software necessary for MPS operations For more information see System software home directory MPSHOME opt vps on page 172 P0602484 Ver 2 7 Introduction System Configurations P0602484 Ver 2 7 A MPS system setup can be a single MPS or contain multiple networked MPS systems PeriView Workstations can be added as needed to allow monitoring of the system from remote locations The MPS also supports functions between systems with different operating system releases Single Media Processing Server A Media Processing Server node is the basic building MPS block of a MPS network A single MPS component Node A consists of the TMS hardware and ASE and VOS software groups running on a Solaris node A node is a physical workstation in the MPS network Solaris node The single MPS configuration is intended for environments with low to moderately high call volumes This system is monitored directly by PeriView Generated statistics are a
76. Type Received Xmitted Conditions 1 RED OutofServ No T1 RAI RAI LOS LOF RAI UAS FE 2 GREEN InService No TI None None None 3 GREEN InService No T1 None None None 4 GREEN InService No TI None None None 5 GREEN InService No T1 None None None dit vps 2 tmsi02 3 gt spanstatus all dlt vps 2 tmsi02 4 gt Alarm Time Span Alarms Alarms Span Sp State Status Src Type Received Xmitted Conditions 1 RED QutOfserv No T1 RAI RAI LOS LOF RAI UAS FE 5 GREEN InService No T1 None None None 2 GREEN InService No T1 None None None 3 GREEN InService No T1 None None None 4 GREEN InService No TI None None None 6 GREEN InService No TI None None None 7 GREEN InService No Ti None None None 8 GREEN InService No T1 None None None al dlt vps 2 tmsi02 4 gt f Using PeriView Span Status is available for each digital Media Processing Server defined for the domain in the Activity Monitor s workspace A Span Status tool can be launched for a single Media Processing Server or for multiple Media Processing Servers a window Page 63 Media Processing Server System Operator s Guide Page 64 m sn gt cem E opens for each selected The information applies to digital phone lines only and is available for Media Processing Servers with either all digital lines or a combination of digital and analog lines However the information does not apply to the analog phone lines
77. User s Last Desktop The default login name is peri The name of the node to log into in this example MP S appears in the Wel come prompt Common Desktop Environment Page 28 P0602484 Ver 2 7 System Startup Monitoring and Shutdown 5 Click the OK button or press lt RETURN gt then enter the pass word and repeat The default password is peri The selected desktop environment should now be displayed Common Desktop Environment The initial Alarm Viewer becomes iconified and a cmdt ool window opens The menu buttons on this startup Alarm Viewer are inactive To view alarms after startup launch a separate Alarm Viewer see Alarm Viewer on page 39 6 Wait for each Media Processing Server to boot up Use the Alarm Viewer to watch the system load vocabularies start processes and initialize the TMS on each one After several minutes each unit gen erates a Media Processing Server UP alarm 7 Start PeriView see Starting Restarting PeriView on page 30 Configuration files load all the necessary software After startup the Media Processing Server is ready for call processing P0602484 Ver 2 7 Page 29 Media Processing Server System Operator s Guide qe 2 Uu Starting Restarting PeriView PeriView is used to complete system startup and interact with the Media Processing Server If PeriView is exited for any reason it can be restarted without rebooting the system
78. YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those
79. able fuse for cooling system over voltage protection Replace with a 3 amp fast 5x20mm cartridge fuse only Check system for cause if fuse is blown or call Avaya service department P0602484 Ver 2 7 Indicator Control TEST ON OFF switch slots 1 2 3 and 4 POWER ON indicator all slots NORMAL indicator all slots MINOR ALARM indicator all slots MAJOR ALARM indicator all slots RESET switch P0602484 Ver 2 7 System Startup Monitoring and Shutdown Front Control Panel The cabinet front panel contains a standard 3 5 inch floppy disk drive a 4mm DAT tape drive and an FCP Front Control Panel for each VRC in the system The FCP provides separate power controls and status indicators for each TMS by chassis slot POWER ON NORMAL MINOR ALAR MAJOR ALARM Front Control Panel Function Three position rocker switch used to turn power to the TMS on or off or to test the associated power supply The TEST ON OFF switches for slots 5 and 6 are on the VRC rear panel see VRC Rear Panel on page 36 Illuminates green when power is applied to TMS Illuminates green when TMS is operating properly and there are no alarms or system faults Flashes yellow when a minor alarm is active accompanied by an audible indication beep To reset press the RESET switch Use as a troubleshooting aid by viewing alarms in the Alarm Viewer see Alarm Viewer on page 39 Flashes red when a major alarm is
80. abled Unknown is identified by the color coded symbols defined in Key area of the window labeled States e Lines The Lines display area identifies information about the spans that are associated with phone lines Span dividers are the black lines that define the boundaries between the individual spans When the cursor is over an line the line number displays under the Lines display area The current phone line state is indicated by the color coded symbols defined in Key area of the window and labeled States Page 65 Media Processing Server System Operator s Guide Page 66 States i Connected No Answer Referral iO Busy F Down E Unreachable Ready Up Disabled amp Attention Unknown The applications associated with a line if any are also identified by color coded symbols defined in the Key area of the window labeled Applications Application cemast24 e Key The Key display area is used to associate the color coded symbols for Applications and States with the Span Status display e Applications The Applications display scrolling window identifies all applications if any that have been assigned to the component Each application is associated with a specific color Each line to which an application is assigned displays with a colored background which matches one of the application colors displayed in the Applications scrolling window The application names and the phone lines
81. actions have occurred Use the PeriView Alarm Viewer to examine these alarms see Alarm Viewer on page 39 and refer to the Alarm Reference Manual for detailed description of the Alarm conditions Page 27 Media Processing Server System Operator s Guide Routine Media Processing Server Startup Media Processing Server configuration files automate the routine startup of each system in the Media Processing Server Series network During on site installation Avaya staff customize these configuration files for each system These configuration files are used to e activate application programs e activate MultiMedia Format MMF vocabulary files configure host interaction configure the default startup environment How to Perform a Media Processing Server Startup 1 On each Media Processing Server turn the main power switch on 2 Power up each TMS For locations of their power switches see see Front Control Panel on page 35 and see VRC Rear Panel on page 36 3 Return to the node that acts as the PeriView Workstation The system automatically starts a monitoring Alarm Viewer in which it displays startup messages 4 Enter the login name and select Session from the Options menu button Select either Common Desktop Environment CDE or OpenWindows Desktop from the pulldown menu This is the desktop environment At the next time log in the desktop defaults to the previous selection as indicated by the red dot at
82. ains information on modifications made to the MMF file as well as errors encountered due to inconsistencies between the reference and target MMEBs If an MMF contains multiple elements with duplicate names ZAP uses only the first duplicate element from the source MMF file to update the target MMF file therefore only this first element needs to be updated and maintained The element which appears first in the target MMF file i e with the lowest EAP number is updated however none of the remaining duplicated elements is The update results log file P0602484 Ver 2 7 Voice Processing Applications indicates that multiple elements with the same encoding are present in the MMF file The synchronization status log file is named in the format zap status refnode mmf name selected elements MMDDCCYY where refnode is the name of the reference node where synchronization was initiated mm _name indicates the base name of the reference MMF file selected elements is the name or EAP number s that have been selected for updates and MMDDCCYY indicates the date the file was generated The state of the synchronization process for each target node is contained in this file Upon completion of the zap process all synchronized MMF files contain identical elements and data even though the elements may be stored at different positions within the file This utility presently updates only active instances of the MMF file identified by the
83. ains useful files The tar command overwrites existing files How to Back Up with tar 1 To make a tape based backup a Label the tape b Insert the tape into the drive Log in as root a Fromany command line enter su b Enter the root password Move to the directory where the files are located the source directory See see Working with Directories on page 122 Enter the tar command To backup to a tape use the syntax tar cvf dev rmt 0 lt sourcefiles gt To backup to the present working directory use the syntax tar cvf archivefile tar sourcefiles Use cp to place the tar file in an alternate directory or drive Use a descriptive file name with the tar extension for lt archive file tar gt for example oldvocabs tar This command com bines and saves the source file s in the archive file lt archivefile tar gt Specify either individual files or entire directories to be backed up Back ups can also be made to an alternate directory or internal drive See the Solaris system documentation or details about the tar and cp com mands Displaying the Contents of a tar Backup P0602484 Ver 2 7 Display the table of contents for each backup to ensure that it is readable and complete How to Display the Contents of atar Backup 1 2 To display a tape backup insert the tape into the drive Log in as root a Fromany command line enter su Page 135 Media Proce
84. any command line enter su b Enter the root password 4 Move to the directory where the files are located source direc tory see see Working with Directories on page 122 Files must be contained in the same file system that is local to the system where ufsdump is being run 5 Enter the ufsdump command Typically the syntax used is ufsdump lt options gt lt arguments gt lt files_to_dump gt where options is a single string of one letter options argument s may be multiple strings associated with the options as determined by order and files to dump specifies either the files directories or an entire file system to back up For further information see the table entry see Option argument on page 138 Page 137 Media Processing Server System Operator s Guide Page 138 How to Back Up with ufsdump across a network Performing a ufsdump across a network may cause network degradation Check with your network administrator first prior to attempting the backup Files can be backed from one machine in a network to a devices else where in network 1 Follow step 1 through step 4 Place the media into the drive of the machine that will store the backups Access the Command Tool on the machine containing the files to be backed up 2 Enter the ufsdump command using the following syntax ufsdump lt options gt f machine device files to dump where options isa single string of one letter
85. ault VMM loads all files in SMEDIAFILEHOME mpsN and its subdirectories In the case that there is more than one file in the record default directory the last file activated in the directory will be designated as the default record play MMF After activating all files VMM attempts to process the vmm mm c fg file if one is present VMM is informed about which MPS it is running on by TRIP so that when a secondary node is taking over for a primary the correct file is loaded When adding a new file inside of SMEDIAFILEHOME the file does not become active until the system is restarted Use the vmm mmfload command to activate the file immediately without restarting System Wide Playback MMF Files A playback MMF file can be activated such that all applications on the system can access it How to Activate System Wide Playback MultiMedia Files 1 Open a shell on the Media Processing Server that will be running the applications see Command Control on page 50 2 Assign the applications to the desired lines and start them see Assigning and Starting Application Programs on page 93 3 Changelocation cd to the directory where the desired MMF file exists see Working with Directories on page 122 Alternatively the path to this location can be supplied in the vmm mmfload com mand shown in the next step 4 Allow the applications to access the MMF file using the vmm mmfload c
86. ble 5 Shape Description Administration applications that are configured to Wait for Exit display with an initialization icon Wait for Exit is an Execution option that is configured by the Configure Application tool Applications that are configured not to restart during reboot display with a ET blue no restart application icon Start on Reboot is an Execution option configured by the Configure Application tool See the PeriView Reference Manual for specific details regarding the Application Management and Application Configuration tools VMM Status The Voice Memory Manager VMM is a process that resides in the VOS subcomponent of the Media Processing Server component and provides media 1t P0602484 Ver 2 7 Page 71 Media Processing Server System Operator s Guide management services for the VOS The VMM status report indicates initialization and connection states and static and dynamic thread configurations if any This report can be obtained from a VSH command line with the following command Command syntax Report vmm status or vmm st Overall VMM status for the system The version of VMM running on the system can be obtained by entering the command vmm version ata VSH command line MultiMedia Format MMF File Status The Media Processing Server uses MMF files to store audio elements and fax data The audio elements can be e Vocabularies i e spoken prompts in applications e Items recorded by an application i
87. centage of VDM to use for locked elements The default 50 is highly recommended P0602484 Ver 2 7 Page 155 Media Processing Server System Operator s Guide File Synchronization Troubleshooting Automated MMF file synchronization is provided for all active designated files through use of the Zero Administration for Prompts ZAP utility see see Synchronizing MMF Files Across Nodes ZAP Utility on page 110 This utility generates faults and exception conditions as part of its function While some causes can be general in nature and not directly attributable to the utility itself understanding the situation surrounding them can help alleviate possible repetition of the condition File Synchronization Troubleshooting Sheet 1 of 2 Condition Cannot connect to VMM Multiple instances of VMM have the MMF file activated Update of an element failed Deletion of an element failed Remote node is down Network connection is broken Page 156 Cause VMM is not running on the target node ZAP running on MMF files that are shared between MPS systems The target MMF file was not on line when the update was attempted VMM has the MMF file opened in a read only state See Multiple instances of VMM have the MMF file activated The target MMF file was not on line when the deletion was attempted VMM has the MMF file opened in a read only state See Multiple instances of VMM have the MMF file activate
88. change when invoked via cron Preparation Perform the following steps prior to executing mirrorbu Some information must be recorded for later restoration 1 2 Login as root Execute su Choose a backup time when the system is least active Since the mirror is taken offline and dumped it is not necessary to terminate applications However there is a time when the filesystem is locked that can cause an application write to hang The filesystem is locked while the mirror is taken offline then immediately unlocked The offline mirror is then dumped and the mirror is taken online Extensive writes to the unmirrored primary slice could generate a small performance degradation when the mirror is taken online and forced to synchronize Determine the number of tapes required Execute d k and add up the usage for all the displayed system disk slices to determine the number of tapes required The space allocation listed under the used heading is in kbytes when the k option is used All system disk slices shown in the df command output should be backed up with the exception of swap Swap does not need to be backed up because it contains temporary data P0602484 Ver 2 7 Backing up and Restoring Files 4 Check the state of disk mirrors using the following script etc mirrorcheck Proceed with one of the following bullets based on the mirrorcheck results e Ifthe output shows mirrors appear ok proceed to mir
89. command line Access a VSH command line by opening a command shell tool on the Solaris desktop The PeriView Reference Manual contains details about using the VSH Command Line Access is available to several command lines The two most important are Type Default Prompt Description Use for Media vsh lt component_type gt Avaya all Solaris Processing lt component_number gt command shell commands to the Server node name N gt local node shell all component Media Processing Server Series commands Command lt username gt node_name N Solaris all Solaris Tool or if SHOME for user is not command shell commands to the Set csh local node node name Starting component tools See the Media Processing Server Series Command Reference Manual for a detailed explanation of the MPS command shell and the Solaris system documentation for a detailed explanation of the Solaris command shell It is possible to move between command windows at any time For information see Command Control on page 50 If a Media Processing Server Series command is entered in a Solaris command tool the system sends an error message and returns to the prompt For example if ccm shake status is entered at a Solaris command shell the following results cmdtool bin csh peri amp tmsi01 i273 ccm shake status Sorry ccm cannot be started this way peri amp tmsi01 1283 Page 47 Media Processing Server System Op
90. cribed number of retries No space on reference Not enough file system or disk Free up space by deleting needed unused files node file system to space left on reference node especially vocabulary files and log files that are no create update package longer used see see File Removal on page 124 Synchronization process must be reinstated manually Synchronization failed Any of the above Selectively synchronize the target node due to retry limit being exceeded P0602484 Ver 2 7 Page 157 Media Processing Server System Operator s Guide Host Communication Troubleshooting Since each application communicates directly with the host problems that arise may be logical i e software or protocol related rather than absolute i e the physical interface Host Communication Troubleshooting Condition MPS is not communicating with the host Host went down and came up but the MPS is not responding Host error message COMMGR occurred during application run time Excessive missed polls or retry sequences pes m jaa Page 158 Cause The host link is physically disconnected The host is down The host is up but all terminals LUs are down The protocol software is not functioning properly The application does not handle the host up condition properly The host is sending delayed responses that the MPS is discarding The application code contains incorrect host access
91. ctively lost the incoming signal The span requires attention Blue Alarm Span The span is in a blue alarm state The span is receiving a blue alarm from the remote end This means you are receiving a pattern of all ones Typically a blue alarm indicates that the remote end is in a maintenance mode Purple Alarm Span The span is in a purple alarm state The span is receiving a purple alarm from the remote end This means you are receiving a pattern of all ones on channel 16 Typically a purple alarm indicates that the remote end is in a maintenance mode Page 68 Unknown Span The state of the span is unrecognized It does not comply with the definition of any other State listed in this scrolling window P0602484 Ver 2 7 P0602484 Ver 2 7 Status Monitoring CCM Status The Call Control Manager CCM is the primary interface between applications and VOS services and is the gateway for communication with the telephony hardware A status report for the system a line or a range of lines on a Media Processing Server VSH command line can be obtained using the following commands Command syntax Report ccm status Overall CCM status for the system including ccm st process startup work thread statuses and the state of each line CCM knows about ccm phone lt line gt status CCM status for the specified line including c lt line gt st line states CCM related configuration paramete
92. ctor of the TMS or DCC shown below TMS console connector DCC console connector P bon ba E srk i laore BH je eS PV a eR get 3 ee ee PX 141210884 2 0 3 HUBB HUB A c zu R rd p 8 uL QUI ies ang A PC or laptop computer can also be connected using these cables For details concerning the use configuration and types of monitoring that can be accomplished with these set ups see the Media Processing Server Series System Reference Manual P0602484 Ver 2 7 MPS Directory Structure This chapter covers 1 System software home directory MPSHOME opt vps 2 User Specified Distribution Directory usually opt vps Media Processing Server System Operator s Guide MPS Directory Structure Page 168 All operating system software for the Avaya Media Processing Server is installed in or under the directory opt vps This directory is referred to as the system software home directory During the installation process the opt vps directory is created if it doesn t already exist and the environment variable MP SHOME is set to reference this directory Each Avaya software package for major system functions e g PERIstudio PERIview licensing files etc is stored in its own subdirectory under the packages
93. cuted The time is specified as one two or four digit Examples numbers where one and two digit numbers are hours and t 11pm four digit numbers are hour and minute separated by a t 5am Wednesday colon The am pm identifier can be appended to the time t 11 59pm march11 otherwise 24 hour time is assumed i e 6 00 is 6am 18 00 is 6pm The date is optional and is specified as either the month name and day number or the day of the week The current date is assumed if no date is specified A Generate alarms upon completion whether successfully or not of synchronization of each Media Processing Server How to zap MultiMedia Files on a Proxy Basis 1 Designate a master MMF file as a reference file This file can exist on any node in the network Make additions deletions and modifications to this designated file only preferably using PeriStudio see Updating Replacing a Playback MMF Playback File on page 102 see Updating Elements in an Active Playback MMF File on page 107 and or the PeriStu dio User s Guide Definea zap networks cfg file see ZAP by Proxy Using Groups on page 112 Issue the zap mm name command from the command line of the host node on which the reference file resides and where mmf name indicates the path and name of the reference file noted in step 1 To ZAP all nodes in a specific group use the command linesyntax zap G group number mmf name from the command line of
94. d Remote node is not active or is unreachable Connectivity between the host and remote nodes has been lost Action Be sure VMM is up and running on subject node see see VMM Status on page 71 Synchronization is rescheduled based on preconfigured delay interval zap should not be run on MMF files that are shared between MPS systems If zap is to run on an MMF each MPS must have it s own copy of the MMF Make sure target MMF file is active for update see see MultiMedia Format MMF File Status on page 72 Make sure the target MMF file has appropriate write permissions Don t activate the same copy of the MMF file for multiple instances of VMM Use different copies of the MMF file Make sure target MMF file is active see see MultiMedia Format MMF File Status on page 72 Make sure the target MMF file has write permission available Don t activate the same copy of the MMF file for multiple instances of VMM Use different copies of the MMF file Synchronization fails after prescribed number of retries Make sure node is properly configured and running see the PeriView Reference Manual Synchronization is rescheduled based on preconfigured delay interval Resolve network connectivity issue File transfers previously interrupted are retransmitted once connection is re established If transfer times out synchronization is rescheduled based on preconfigured delay interval
95. d command S20vps startup stop preferred command srp vos stop srpvos start srpvos restart Use to Manually turn power to the TMS on or off Start SRP including VOS and TMS hardware gracefully that is through the most efficient means as determined by Avaya Stop SRP including VOS and TMS hardware gracefully that is through the most efficient means as determined by Avaya Stop VOS processes and TMS Start VOS processes and TMS Stop and then restart the VOS and TMS Can be used as an alternative to the stop and start commands Why Use when completely shutting down system or performing service on the TMS see see System Shutdown on page 41 and to reapply power when finished with these steps Use after the stop option see below has been invoked or to restart the TMS if its startup terminated abnormally use the Alarm Viewer to check for causes Use when performing maintenance on the system that requires all Media Processing Server Series processes or the TMS to be down for example modifying the Media Processing Server Series network or to stop Media Processing Server Series processes and the TMS if their startup terminated abnormally use the Alarm Viewer to check for causes Use if VOS processes have crashed or recycled during an attempt to load the TMS Use the Alarm Viewer to check for causes Use to start the VOS and TMS after having issued
96. directory During software installation the option is presented to specify the location of the packages directory The directory under which the packages directory is installed is referred to as the user specified distribution directory By default the distribution directory is set to the same path as the system directory opt vps When the Avaya software packages are installed symbolic links to their locations are set up in opt vps That is if a directory other than opt vps is chosen to be the user specified distribution directory symbolic links in opt vps identify the location of the various packages The following is important information about the naming conventions for installation directories e The value of MP SHOME should never be changed by any user or system administrator e tis highly recommended that the user specified distribution directory remain set to opt vps unless there is a specific reason to change it This can make external troubleshooting easier should it ever become necessary e The term vps is used frequently in the discussions of path and file names and environment variables This terminology is equivalent to Media Processing Server nomenclature That is MP SHOME is the environment variable for referencing the home directory opt vps for system software on MPS systems The command echo lt VARIABLE gt displays the value of a specified environment variable For example to see the va
97. e HTML Service daemon which are used to retrieve files from the jsbX X X Web and serve them to applications ca Contains security certificates etc HTMLS Daemon configuration files ssl Contains Secure Socket Layer SSL certificates and keys Directories and files for the Java Services Bridge which allows applications written in MPS Developer to access Java services com Sub directories containing Java class files docs Java Services Bridge manuals etc Java Services Bridge configuration files etc sample Additional configuration files misc Sample applications utilizing the Java Services Bridge mpsX X X Directories and files used by MPS processes and utilities etc Configuration and administration files images Current software images not assigned to PeriView misc Startup and miscellaneous files required for MPS functions and administration pimages Diagnostic images Page 176 P0602484 Ver 2 7 MPS Directory Structure User Specified Packages Directory usually opt vps packages packages pdpX X X perlX X X plicX X X pproX X X prptX X X pstuX X X rdbX X X P0602484 Ver 2 7 Home directory for all installed Avaya Media Processing Server software packages Directories and files used by the PeriView Data Provider which collects statistics and alarm data from nodes components in a PeriView network etc Configuration files for PERIpdp lib Libraries for PERIpdp Directories and
98. e a master MMF file as a reference file This file can exist on any node in the network 2 Make additions deletions and modifications to this designated file only preferably using PeriStudio see Updating Replacing a Playback MMF Playback File on page 102 see Updating Elements in an Active Playback MMF File on page 107 and or the PeriStu dio User s Guide All changes affecting the particular MMF file must be made to the designated reference file in order for the ZAP utility to be effective ZAP also requires the etc vpsrc sh file on every node that will be synchronized This file is usually present as part of the standard Media Processing Server Series installation 3 To ZAP all nodes in the SMPSHOME common etc vpshosts file on the host node use the command line syntax zap mmf name from the command line of the host node on which the reference file resides and where lt mmf_name gt indicates the path and name of the reference file noted in step 1 To ZAP all Media Processing Servers in the SMPSHOME common etc vpshosts file of a specific node use the command line syntax zap n lt node_name gt lt mmf_name gt from the command line of the host node on which the reference file resides and where lt node_name gt indicates the target node To ZAP a specific Media Processing Server use the command line syntax zap v lt mps gt lt mmf_name gt from the command line of the host node on which the reference file r
99. e of its subdirectories see the diagram on the next page Upon initialization VMM activates all MMF files in the SMEDIAFILEHOME mpsN directory Each mpsN directory contains a syst em subdirectory which stores the MMF files to be activated system wide There is also a subdirectory for each application for application specific MMF files Both the system and application directories have two subdirectories named record and default The record subdirectory stores the MMF file into which data is recorded by default This should be the only file in that subdirectory The default subdirectory contains the default MMF for playing if one is needed This eliminates the need for the vmm mmf c g configuration file and provides a well defined location from which a secondary node can periodically update its MMF files To ensure backward compatibility VMM still attempts to process the vmm mmf c g file after activating any files in SMEDIAFILEHOME The processing of the vmm mmf c fg file is not supported for systems with secondary nodes P0602484 Ver 2 7 The Nx1 redundancy configuration does not support the use of vmm mmf cfg Page 87 Media Processing Server System Operator s Guide Page 88 popu e 3 WF SMEDIAFILEHOME mpsN system AppNamel AppName2 AppNameN mM mM mM ES record default record default record default record def
100. ecified date range Data for each Media Processing Server is summarized on a single line Totals reflect usage inclusive of all Media Processing Servers PhoneAcc prd Accumulated Summary Phone Line Statistics Report Data is summarized collectively for the time period specified by the user for selected or all phone lines then reported for selected or all Media Processing Servers for the specified date time range SpanDetail prd Detail Span Statistics Report Data is reported for each span on selected or all Media Processing Servers for a specified range SpanSum prd Summary Span Statistics Report Data is collectively summarized for all spans for selected or all Media Processing Servers then reported for a specified date range Data for each Media Processing Server is summarized on a single line Totals reflect span activity inclusive of all Media Processing Servers HostDetail prd Detail System Statistics Report Data is reported for selected or all Media Processing Servers and external hosts for a specified date range HostSum prd Summary System Statistics Report Data is cumulatively summarized for each external host for selected or all Media Processing Servers then reported for a specified date range Data for each Media Processing Server is summarized on a single line Totals reflect system activity inclusive of all Media Processing Servers 4 Setthe scope of the report Use the Report Scope icon or the menu path Setup Re
101. ect the dual rail chassis Ethernet to the LAN P0602484 Ver 2 7 RJ11 connector for handset TMS Front Panel System Startup Monitoring and Shutdown In addition to front panel indicators the system components have internal indicators useful for system maintenance and fault isolation Located on the front panel of the TMS are connections to a diagnostic console for troubleshooting LED indicators for TMS health checks and the span input output connector Remote terminal connectors DCC Card installed in slot 4 RJ48M connector up to 8 digital spans SLOT 2 SLOT 4 e m AUDIOCONSOLE 1513119 7 5 3 t HUB B p Oo M L ES E XL T4 Reserved for future enhancement Item Rotated View Ethernet Hub Status Indicators Extractor 2 TMS Front Panel Connectors and Indicators Description AUDIO jack CONSOLE jack RJ11 jack for connecting a telephone handset for monitoring a phone line see AUDIO Monitor Jack on page 38 RS232 9 pin DIN port for connecting a debug terminal LEDs 0 15 and microswitches HUB A B LEDs EXT Used for boot ROM and diagnostics procedures which are typically handled by certified Avaya Field Engineers Reserved for future enhancement
102. ed to change the system time by issuing the date command directly If the time is set back by issuing the date command cron will have difficulty performing scheduled tasks all of which will become queued up until cron itself terminates Evidence of this can usually be detected in the var cron log file If the system time is adjusted to a point prior to the start time of cron its jobs are not rescheduled correctly The correct method to alter the system date is to stop cron issue the date command and restart cron as shown below etc rc2 d S75cron stop date new date time etc rc2 d S75cron start If the time or date on the system was recently changed be sure that the clocks on all the communicating systems are synchronized Non synchronized system times can adversely affect statistics collection Solaris Management Console Solaris Management SMC Console provides a scheduler GUI This allows to set up cron jobs through the use of a GUI instead of editing the crontabs file manually Follow the below steps to edit a list of existing crons e On the console as any valid user such as peri or root open a command window and execute usr sadm bin smc e Allow several minutes for the SMC to initialize and configure itself e At the welcome screen expand this computer icon e Select the services option e Enter the user in the login prompt this is the cron user you plan to manage peri or root e The existing crons
103. elelleeeeeees 30 Ethernet Hub Indicators 0 0 ccc cece eens 32 MPS 1000 Indicators and Controls 2 2222 uana eee eee eee 33 Fan Speed Monitor Panel 0 0 0 0 eee eee eee 34 Front Control Panel 1 0 ee eee ene 35 VRC Rear Panel ausser mie es a ree 36 EMS Front Panel e ca cues Resins ates Seater aan 37 AUDIO Monitor Jack eee 38 Ethernet Hub Indicators 22222222 ccc eee 38 Alarm Viewer 5 22 i19 9d SRH KEIL Bel ue Oe BSR DIR en 39 Statistics Data Collection and Reporting sls 39 Logging off a Node 2 seen db ers Seo eee ea ee 40 System Shutdown este sa ea cU p ub ara 41 Command Line Functions sees 45 Command Line Interaction 20 0 0 cee eh 47 Command Line Editing 0 0 eee cece ee nee 48 Command Control reee ri Nr re 50 Issuing Commands to a Component sleeeleeeeleees 50 P0602484 Ver 2 7 Page 3 Media Processing Server System Operator s Guide Foreground and Background Commands 004 51 Online Documentation 0 0 cece eee eee eee cence 52 Status Monitoring Luuiiuuusssssssss ee 53 The Alarm Viewer u ausscheiden 54 Status Monitoring ies cas dea anna een area VES 56 System Date Time crenti cece cece eee eens 56 Solaris Management Console 0 0 e eee eee eee 56 SRP Stats 2 2 2 004 4 Sa ee Ea el Ga uc Gee a 57 Component Status
104. er been interrupted or are not yet fully operational Phone line state in which the MPS s or MPS s phone lines are not able to receive calls Unreachable Span MPS Phone Line The state of the span is unknown because the span is unreachable The state of the MPS is unknown No information is available Once information is available the state of the MPS is either Down or Up Phone line state in which the MPS cannot be contacted therefore phone line state cannot be determined Ready Phone Line Phone line state in which the MPS s phone lines are in service and ready to take calls Page 67 Media Processing Server System Operator s Guide Table 2 Component Span Status States Sheet 2 of 2 Symbol State Up Applies To Span MPS Description The Span is in service All MPS specific processes are fully operational Disabled Span The span has been intentionally disabled from the MPS Yellow Alarm Span The span is in a yellow alarm state The span is receiving a yellow alarm from the remote end This indicates that the far end is not able to receive your signal but you are receiving a signal from the remote end The span requires attention Red Alarm Span The span is in a red alarm state which indicates that the span is out of sync A red alarm indicates the span has lost the ability to synchronize with the remote equipment The span has effe
105. er increments for each new command entered at the console After more than 100 commands have been entered the system removes the oldest command from the history buffer e Repeat the last command executed by entering e Change any character string in a previous command to a different string by entering oldstring newstring at the command prompt If the last character in newst ring isa space use a concluding For example 24 25 changes the first occurrence of string 24 in the last command to 25 and re executes the command with the new value Also if the command cp lt oldname gt newname is entered note the missing space enter cp cp to correct the command Page 48 P0602484 Ver 2 7 P0602484 Ver 2 7 Command Line Functions The following is a sample console interaction that uses the basic command editing functions If viewing this manual on line click on a description below to find out more about the corresponding command T 7T vshitvps 109 is9509 1 gt pud Present working directory opt home per i vshilvps 109 1s9509 2 gt cd mmf eg Move to another directory in this case mm vsh vps 109 i1s9509 3 gt pud f nmf List all files except hidden ones in the vshiivps 109 1s9509 4 gt 1s present working directory pwd total 219234 52816 citi mmd 96 iscpdemo mmi 1952 numset mmi 3504 Dchin voc mmd 1488 citi mmi 16 lost found 2 peri 64 Dchin voc mmi 160 cstst mmd 95072 lovta
106. erator s Guide Command Line Editing The Media Processing Server Series uses standard C shell csh conventions for command line editing This section is a quick look at some common command line editing techniques See a Solaris guide for a comprehensive discussion of these conventions In the default configuration mode the Media Processing Server shell prompt is vsh lt component_type gt lt component_number gt lt nodename gt N gt where lt component_type gt is the current component type component number is the current component number nodename is the local node and N is an up to three digit number the system increments for each command entered if no prompt is visible press RETURN This should cause the Media Processing Server to display a prompt unless the system is already performing some other action and is not available for immediate command processing The following information pertains to command line editing e The system only receives and executes console commands after the RETURN key is used e The system maintains a command history buffer that contains the last 100 commands executed Display this buffer to the console by entering history at any command line e Commands can be executed from the history buffer by using the number of the command preceded by an The command number is in the prompt within the braces For example 95 repeats command number 95 e The command numb
107. erator s Guide Guidelines for Backup At a minimum back up the system files weekly to ensure uninterrupted service from the Media Processing Server If any extensive changes are made in the interim back that file system up immediately afterward Perform backups when the system is relatively inactive off peak For ease of use and accountability Avaya suggests backing up each slice file system on its own tape In the following passages the term vps is used in the discussions of path names Nee df environment variables and file fields This terminology is equivalent to Avaya Media Processing Server nomenclature and directly relevant to MPS systems Command Summary Tobackup to change directory to use System files tape opt tar cvf dev rmt 0 opt ufsdump Ocf dev rmt 0 opt MultiMedia tape mmfdirectory tar cvf dev rmt 0 mmfdirectory files ufsdump Ocf dev rmt 0 mmfdirectory MultiMedia VGEN PeriStudio For additional information see Backing Up and vocabulary incremental Restoring MultiMedia Elements on page 143 elements format user files tape opt home tar cvf dev rmt 0 opt home ufsdump Ocf dev rmt 0 opt home application tape opt vps mpsN apps tar cvf dev rmt 0 opt vps mpsN apps files opt vps vasN apps tar cvf dev rmt 0 opt vps vasN apps or ufsdump Ocf dev rmt 0 opt vps mpsN apps ufsdump Ocf dev rmt 0 opt vps vasN apps 1 operating tape ufsdump Ocf dev rmt 0 file sys
108. eriimumdemo system v playback mmfiperi vxml defaults system v playback mmfiperil horodemo system record mmfiperi cmrdata system v playback mmfi peri Airline system playback mmfiperi simpsoni simpson system v playback mmflperifaxsource system x playback mmfiperifdtmf system Add Delete Move Up Move Down hd ONNAN Hote 1 The MMF file s will be handled in the order that they appear in the table 2 Only the MMF file s whose Load At Start is checked will be saved in the MMF configuration file Load MMF s Unload MMF s Save Cancel How to Deactivate MultiMedia Format Files using the Com mand Line 1 Open a Media Processing Server shell on the Media Processing Server that contains the unneeded MMF file see Command Con trol on page 50 2 Enter the vmm mmfunload command To unload an MMF file that was available to all applications in the system wide hash table use the syntax vmm mmfunload mmfname system lt is not necessary to specify the system parameter as this is the default To unload the MMF file from a particular application applica tion specific hash table use the syntax vmm mmfunload lt mmfname gt lt appname gt e To unload all MMF files available system wide or to a specific application use the applicable prior command and substitute the option all for lt mmfname gt 3 Move the file out of SMEDIAFILEHOME or it will be acti
109. erring files to a tape internal drive or disk or diskette Whereas the ufsdump command does not perform file compression it does detect end of media and span multiple copies This is useful for very large file backups Backing up individual files or file groups to other internal drives or directories Backing up select elements in MultiMedia files Backup script to create a full backup of the mirrored system drive Disk to Disk Backup Procedure 3 gA gt oe Page 128 For Information See see Disk to Disk Backup Procedure on page 128 See see Backing Up with tar on page 134 See see Backing up with ufsdump on page 136 See see Backing Up with cp Copy on page 143 See see Backing Up and Restoring MultiMedia Elements on page 143 See see Backing Up and Maintaining a Mirrored System Drive on page 144 The following procedures describe how to use the clone p1 script to backup data from one disk to another on non mirrored systems where no tape drive is present and a backup disk is available All backups should be conducted when the system is as quiet as possible It is best to run backups in single use mode if possible Preparation for Solaris Backup 1 Reconfigure boot to ensure all device files have been created for all con nected disks This step is not needed on every backup it is only required when new devices are added to ensure the system sees them f touch reconfigure reboo
110. ervers on this node and one Media Processing Server on each of the other nodes in the group are updated remotely from this locally updated proxy Media Processing Server This functionality requires the presence of a user defined zap networks cfg file The zap networks cfg file must contain every node in the network since this file is used to determine the topography of the network Typically each LAN is defined as a group In all cases the following syntax rules must be followed e Groups are defined by using the term GROUP on its own line All nodes that follow will be construed as belonging to that group until ZAP encounters another GROUP tag or the end of the file e Only one node can be listed per line and each node can belong to only one group e There can be no empty groups and no node may appear ahead of the first group e A pound sign precedes commented data This symbol must appear at the beginning of a line comments entire line or have at least one space before it e Blank lines are ignored The zap networks cfg file must be placed into the MP SHOME common etc directory By default only the Media Processing Servers listed in the vpshosts file on the reference node are addressed If any node in any group contains Media Processing Servers that are not in this file those components are not updated e If all target nodes have not been updated to use the latest ZAP release or have security doo E in
111. esides and where lt mps gt indicates the desired Media Processing Server To ZAP all Media Processing Servers in an alternate vpshosts file use the command line syntax zap f lt filename gt lt mmf_name gt from the command line of the host node on which the reference file resides and where lt filename gt indicates the name if located in the present working directory or path and name of the alternate file The alternate file must be in the same format of the actual vpshosts file To ZAP MMF files using a pre existing MAC file file created from master MMF and used as a reference throughout synchronization use the command line syntax zap m lt filename gt from the command line of the host node on which the reference file resides and where lt filename gt indicates the name or path and name of the MAC file The option argument pairs above and that follow may be used in combination in a P0602484 Ver 2 7 P0602484 Ver 2 7 Voice Processing Applications single command They may also be used in conjunction with the following Option d lt delay gt r lt retries gt Description The delay interval in minutes for each retry attempt The minimum allowable value is 10 minutes default is 30 Number of times to again attempt a synchronization if a remote node fails to respond or MAC file cannot be transmitted default is 3 t lt timespec gt Specifies the date and or time that the sync should be exe
112. esses calls normally Make both normal and error laden calls to verify all the functions Check the Alarm Viewer for alarm messages generated by incoming calls Also examine the alarm log file to check for recent messages see The Alarm Viewer on page 54 P0602484 Ver 2 7 P0602484 Ver 2 7 To verify that Status of startup and recovery processes phone lines voice memory application programs host lines and vocabularies are within acceptable limits Operating parameters for the system are normal Troubleshooting Perform this action Issue the following status commands and check for normal abnormal results srp status e ccm status e vmm status vmm MMF filestatus For additional information see see Status Monitoring on page 56 Check the front and rear panel indicators on the cabinet TMS and VRC For locations and functions see see MPS 500 Indicators and Controls on page 30 2 If it is possible isolate the problems into one of the Categories of Faults Refer to the common symptoms cause and actions for that category 3 If the problem cannot be isolated or repaired or if it continues to occur contact Certified Avaya Support Personnel Have the fol lowing information available e A description of the problem including any error messages e The number of lines taking calls when the problem occurred e The system s serial number e The remote access telephone number Page 153
113. essing Server Series process the Host Status Tool attempts to contact the commgr Communications Manager P0602484 Ver 2 7 Status Monitoring process Name State Protocol 1 atte Index By VT Line Key Application Wi dooutdial Last Update Jun 2 2003 9 07 00 AM n or P0602484 Ver 2 7 Page 75 Media Processing Server System Operator s Guide Host states can be one of the following as indicated by a colored icon shown in the table below and which appears in the State field shown above VT states are also indicated by a colored icon in this case they are shown in the VTs field when the Host Status tool Index By selection is set to VT Table 6 Component Host Status States Applies ana Symbol State To Description Up Host Media Processing Server Series protocol software has determined that the remote host is available for communication Y Up VT Media Processing Server Series protocol software has determined that a given VT can be used to establish a session with the remote host Down Host Media Processing Server Series protocol software has determined that the remote host is not available for communication VT Media Processing Server Series protocol software has determined that a given VT can not be used to establish a session with the remote host Unreachable Host The state of the host is not known as it is unreachable u VT The state of the VT is not known as it is unreachable
114. etermine the amount of disk space allocated to a particular file system use the df command The resulting output provides the total amount of space in kilobytes the number of kilobytes used and available and the amount of space used as a percentage of total available space Backup Tips e Keep a supply of sequenced and labeled tapes on hand e Store backup media in a safe place This media needs to be obtainable by service personnel if restoration of data is required e Write the date and names of files backed up on the label of each tape e Keep a log of backups including dates and file names e Handle backup media carefully Follow all instructions included with the media Enable write protection on the tapes or disks after the backup Follow the instructions included with the media Page 127 Media Processing Server System Operator s Guide Backup Restore Methods The following are the methods for the backup and restoration of files See the see Guidelines for Backup on page 126 Method disk to disk tar ufsdump ufsrestore ep copy PeriStudio mirrorbu Used For The clone p1 script to backup data from one disk to another on non mirrored systems where no tape drive is present and a backup disk is available Transferring files to a tape or an internal drive Use tar to archive files to a single tar file The tar command does not perform any file compression or span multiple media Transf
115. etwork through the command line for that component The Media Processing Server shell command line may be accessed in one of two ways through the VSH Command Line To access the Media Processing Server shell from a Solaris shell rsh to any component node then enter vsh and press lt RETURN gt If this is done at a Media Processing Server node the shell prompt of the lowest numbered component displays Select the desired component to elicit its shell prompt The default Media Processing Server shell prompt indicates the current component type and component number that is the component that is local to the node as well as the node from which the tool was launched If more than one component is configured for the node the initial prompt displays the component with the lowest number For example if the prompt is vsh mps 109 1s9509 1 gt then mps 109 is the current component and 139509 is the name of the node The comp command identifies the currently configured components along with their status Local indicates the component is connected to this node Remote indicates the component is connected to another node in the network See the Media Processing Server Series System Reference Manual for a detailed discussion of the Media Processing Server Series network vshifmps 109 1s59508 1 gt comp Configured components are 1 common 0 is9509 lt local up gt 2 common 0 grouse lt remote up gt 3 mps 109 1s9509
116. ference Manual for a complete description of the Alarm Filter P0602484 Ver 2 7 Status Monitoring b Select Choose Log in the Alarm Filter window to select user defined Historical Alarm Log files Specific alarm log files must be selected before they can be displayed in the Alarm Viewer Log File Node Kingbird Y Choose Log 3 Start the Alarm Viewer a lt LEFT gt click on the Alarm Viewer icon Live alarms display as the generated alarms are received by the Alarm Viewer from alarm daemons Default alarm log files display in the order in which they are selected in the Logged Alarms Filter See the PeriView Reference Manual for a complete description of the Alarm Viewer Alarms are generated by the alarmd daemon If alarm filtering has been instituted at this level or that of alarmf an intermediate filter daemon the Alarm Viewer only receives those alarms that pass the filtering criteria For detailed information see the Media Processing Server Series System Reference Manual see To Monitor Components on page 59 The log file for each component can also be accessed from the Media Pro cessing Server shell Both the default log file and its backup are in the directory MP SHOME common log where the files for the specific components are identified in the format alarm component type component number log The default log is Log and its backup is log bak The 10g file is cre ated when the system boots The
117. h the number of files in a directory varies The base directory is the root directory For the layout of the Media Processing Server directory structure see MPS Directory Structure on page 168 Any Solaris commands entered in a Media Processing Server shell are issued to the local Solaris node regardless of the current component For example if the current component is vas 1 and grouse is the name of the current node but the VSH Command Line was launched on node 159509 1s lists the files in the directory on 1s9509 not on grouse Working with Directories Enter commands to move around the directory tree and interact with the Media Processing Server Think of the logical location on the directory tree as being in that directory This directory is the present working directory pwd also referred to as the current working directory Enter pwd at a command line to display the full name of the present directory The full name of the directory is the path name It includes the directory names leading from the root to the present working directory that is the path The Media Processing Server Series system uses a slash character to separate directory names The root directory is always indicated as When a leading slash character is used to specify a directory it implies the full path name When in the root directory the leading slash can be omitted in the path name when identifying a directory one level lower down
118. he products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO
119. hmem Stats etc lib tools folders coit icons docs pprs etc samples etc sample misc apache etc dist bin include etc misc log etc ek include t misc et sample conv info etc icons48 misc sample iexToolkit postinstalls icons images reports Page 169 Media Processing Server System Operator s Guide Solaris Directory Structure opt vps PERlase PERIbrdge PERIcmpat PERIctitk PERIdist PERIdoc PERIfw PERIglo bl PERIhostp PERIhtmIs PERIjsb PERImps PERIpdp PERIperl PERIplic PERIppro PERIprpt PERIpstu PERIrdb PERIsnmp PERItIkt PERItms PERIview PERIvxmI PERIxmlIc aseX X X brdgeX X X cmpatX X X ctitkX X X distX X X docX X X PERIfw globIX X X hostpX X X htm IsX X X jsbX X X mpsX X X pdpX X X perlX X X plicX X X pproX X X prptX X X pstuX X X rdbX X X snmpX X X tlk tX X X tmsX X X viewX X X vxmIX X X xm IcX X X Y opt vps continued Page 170 Symbolic links in opt vps point to the target distribution directory that reference subdirectories under packages P0602484 Ver 2 7 MPS Directory Structure MPSHOME Target Distribution directory defaultis opt vps bin common etc 0g include 4 stats 1 vps sched L_zap ms dlog lib componentdirectories mpsN and ortm scom mN and orcssN apps apps ete etc etc i log bg stats stats packages aseX X X brdgeX X X cm patX X X
120. iewer see Alarm Viewer on page 39 See the PeriView Reference Manual for a complete description of the Alarm Viewer See the Avaya Media Processing Server Series System Reference Manual for information on the alarm daemons and corresponding filtering capabilities and refer to the Alarm Reference Manual for detailed description of the Alarm conditions Statistics Data Collection and Reporting Typically a single node in a Media Processing Server Series network is designated to collect and report statistical data This statistical data can be used to monitor system and application level functions and to interpret various performance parameters and milestones such as when and how calls are taken and handled or whether certain systems have experienced down time PeriReporter is installed and resides on the node designated for statistics consolidation Use PeriReporter to view and generate statistics reports System statistics are collected from each Media Processing Server by its VSTAT process One VSTAT process exists for each Media Processing Server and resides in that component s VOS subcomponent System variables used in defining system reports are predefined Application statistics are generated during an application s execution cycle and collected by each node s VSUPD process One VSUPD process exists for each node and resides in the GEN subcomponent of the common component on the node For details on how to configure report parameter
121. in the tree Move between directories with a change directory cd command Use the syntax cd lt pathname gt to change from the present working directory to the specified P0602484 Ver 2 7 Backing up and Restoring Files directory e The pathname may be either a full pathname from the root starts with a leading ora relative name to directories further down on the directory tree starts without a leading e Use the command cd to move to the root directory from any other directory e To specify the parent directory that is the directory that contains the present working directory use the indicator For example to move up to the parent directory use the command cd e Ifa pathname is not specified the system defaults to the present working directory e Use the tilde to return to the home directory by typing in cd and pressing RETURN To determine the value of the home directory enter echo HOME at the command line The following illustrates these commands If viewing this manual on line click on an explanation below to find out more about the corresponding command vsh vps 109 1s9509 1 pud Present working directory fopt home peri vshtvps 109 is9509 2 gt cd eg Move to the home directory vsh vps 109 i1s9509 3 gt pud opt home per i vshilvps 109 1s9509 4 gt cd Move to the root directory vshilvps 108 is9509 5 gt pud vshilvps 109 1s59509 6
122. io to create the MMF file To create a new MMF file Page 117 Media Processing Server System Operator s Guide Page 118 Start PeriStudio Select File New This opens the New File win dow Use the New file window to navigate to the directory where the new file is to be created Add the name of the new file to the path in the Selec tion field The mmi extension is not needed Click the OK button The File Definition window appears Optionally specify different parameter values for the of Elements and Data Capacity fields if the defaults are inappropriate Click the Apply button to proceed with creating the file At this point the system physically creates the new MMF file on the system disk in the specified directory The file is automatically opened for immediate use Elements may now be added and recorded New File Filter ZPt pstu motif manual mm Directories Files 3 sample mmi X pstu motif manual EH iz la Selection Pt pstu motif manualA PeriStudio File Definition bk of Elements 2 Data Capacity 2 a size in Seconds Apply Cancel E BE zl P0602484 Ver 2 7 Voice Processing Applications See the Media Processing Server Series Command Reference Manual for details about mkmf Consult the Media Processing Server Series System Reference Manual for details about CMR and MMF files Refe
123. ion Troubleshooting 0 00 00 eee 158 Telephone Line Troubleshooting eese 159 Application Software Troubleshooting 00 000 esee 160 SRP Log Hie dk east Datei ta oa tee ee Paw Er Rb re 161 Printer and Modem Setup ssussuse 163 Printer Setup Zar ae spe ea sacs ade ae 164 Modem Setups ses ilg e Er nn na ses 165 The Administration Tool 0 0 eee ee 165 P0602484 Ver 2 7 Page 5 Media Processing Server System Operator s Guide Alternate Console eo ea ri ADR UR 166 MPS Directory Structure esses 167 Solaris Directory Structure lseeeeeeeeeeee eee 170 Pepati eae et irit ete anal Shale ten bb acid acs ey tek eb tee EC 170 System software home directory MPSHOME opt vps 22 222 172 EOMMON e he sse ere steals rere of Re Aes ed Ras Rene Bare eee 172 LMUECONS E 172 JS Ia de RE RT I RAE RGAE IRA EP IER Yee 172 MOS N oou bec ese vtae eve ueste tip eme tige ripe a VES 172 Pan eee cae ee y rU eb 172 BED N ne CAR ERI Bue AI ERI Ve Ie a ao ede des eut Oe 172 EMS cCOMMmN eura tais euer emos o hee nn 172 PERI nmname N ragen ee o aati dme 172 User Specified Distribution Directory usually opt vps 174 packages abe Ne du ede qu aset ee Odes tee 175 BseX X X Salvia idan nea e mach uen Mote ieee NO RE E ew es 175 TS ROS HEX arb en eode Gei
124. ist only displays if there is more than one local component other than common or tmscomm configured on the node After the node has connected to both t cad and trip two processes needed to develop the information enter spanstatus n lt n n gt or all where n is the number of the span in question n n isa series of spans and all is all spans configured on that node The span status report displays as follows vsh 2 tmsi02 2 gt dit 7 Configured components are 11 common 0 tmsi02 lt local up gt 2 iivps 1 tmsi02 lt local up gt 3 ups 2 tmsi02 lt local up gt 41 tmscomm 1 tmsi02 lt local up gt Enter number displayed in of component desired gt 3 Default component set to vps 2 tmsi02 dit vps 2 tmsi02 1 gt Attempting reconnect to trip dlt vps 2 tmsi02 1 gt Attempting reconnect to tcad dlt vps 2 tmsi02 1 gt i Connected to tcad I dlt ups 2 tmsi02 1 gt Connected to trip dlt vps 2 tmsi02 1 gt spanstatus 1 dit vps 2 tmsi02 2 gt j i Span Type T1 SF CAS Span Status Out of service due to network errors Alarm State RED Alarms Received RAI Alarms Transmitted RAI Span Conditions LOS LOF RAI UAS FE Loopback Disabled Source of Timing No Number of Channels 24 Channels Online ALL dlt vps 2 tmsi02 2 gt spanstatus 1 5 dlt vps 2 tmsi02 3 gt Alarm Time Span Alarms Alarms Span i Sp State Status Src
125. kup l Insert the backup media into the appropriate drive 2 Login as root a Fromany command line enter su b Enter the root password 3 Enter the ufsrestore command with the following options To verify the contents of a tape directly enter ufsrestore tf dev rmt O By not supplying any file names the root direc tory is listed resulting in a list of all files on the media To verify the contents of a tape that was backed up with the archive file option enter ufsrestore taf archive file dev rmt 0 To verify the contents of other media substitute that media device name for dev rmt O0 in the above examples These commands verify each file stored in the archive file and prints its name to the screen P0602484 Ver 2 7 Page 141 Media Processing Server System Operator s Guide Restoring with ufsrestore Page 142 The ufsrestore command loads files that were previously backed up with the ufsdump command from tape into the current directory The directory must be a stable filesystem The following is an example of restoring an entire ufsdump file from a dump tape dev rmt 0 to opt How to Restore with ufsrestore 1 Insert the backup media into the appropriate drive 2 Loginas root a From any command line enter su b Enter the root password 3 Change to the directory where the ufsdump file should be restored to in this example opt cd opt If the system was booted fr
126. laris shell 50 accumulated summary phone line statistics report 80 activate applications 93 system wide vocabulary files 87 see also status monitor ing alarms alarm database modify ing 55 alarm log file 54 alarm viewer 54 customizing 55 live and logged 39 54 alternate console 166 application memory require ments 85 Application Services Envi ronment ASE 19 application statistics 39 applications application programs 93 97 activate 93 configure 93 deactivate 97 reordering 95 status 69 application software troubleshooting 160 arrows up and down 96 ASE see Application Ser vices Environment assign 93 audience intended 8 background commands 51 see also commands backing up 125 143 cp 143 devices and options 125 guidelines 126 methods 128 mirrored systems 144 MultiMedia elements 143 restore 136 tar 134 ufsdump 136 ufsrestore 142 verify 135 141 vocabulary elements 143 backing up mirrored systems 144 backing up partitions ufsdump 140 bind see assign C Call Control Manager CCM monitoring CCM status 69 Caller Message Recording CMR 117 119 activate a MultiMedia file for 119 creating a MultiMedia file for 117 CCM see Call Control Man ager CCM Central Processing Unit CPU 41 checking for problems 54 CMR see Caller Message Recording commands background and fore ground 51 command control 50 command line editing 48 interaction 47 file listing 124 issuing 50 communication link
127. led A span is not working properly The phone line is not connected It is possible but unlikely that one CCM process exists for each phone line In this case the failure of an individual CCM leads to the same for its corresponding line The CCM module should be restarted automatically by SRP If it isn t restart the MPS See see Routine Media Processing Server Startup on page 28 Contact the local Media Processing Server Series support staff Check the phone line connection incoming calls Incoming line stays in a Assign and start an application on the line See see There is no application assigned to the line Assigning and Starting Application Programs on page 93 The signalling protocol is improperly configured digital System only The active application is Check the configuration of the signaling protocol Start the application See see Assigning and Starting busy state System does not display logging Call cannot be monitored P0602484 Ver 2 7 terminated or not started There is no application assigned to the line The default state is busy The application keeps the state of the physical phone line in the not in service condition Application Programs on page 93 Assign and start an application on the line see see Assigning and Starting Application Programs on page 93 Check the coding of the application to determine how it handles the condition of the line whe
128. lems 3 SRP Log File Media Processing Server System Operator s Guide Troubleshooting Fault Categories Page 152 This section discusses categories of faults that may occur some common fault conditions causes and suggested actions Follow these suggestions before contacting Avaya technical support Faults on the Media Processing Server fit in the following general categories e Vocabulary files e File synchronization e Host communication e Telephone lines e Application software related Perform the following checklist actions to isolate problems If necessary supplement this procedure with site specific actions to verify proper operation of other connecting telephone and computer systems Use these guidelines only in the proper context of overall system level problem determination Use this procedure after Avaya has completed the initial upgrade installation and the system has been in an operational state with application software 1 Verify the operation of the system with the following actions To verify that System console is active and able to accept commands System answers calls and performs normally System is processing calls in a normal manner and is not generating any alarms due to errors Perform this action Move the mouse pointer into a command window and press RETURN on the keyboard The system should respond with the command prompt Call the system and make sure that it proc
129. lication Manage ment tool launching 69 Host Status tool launch ing 74 PeriReporter Tools launching 78 Span Status tool launch ing 64 starting 30 phone line monitoring 60 status 60 troubleshooting 159 PhoneAcc prd 80 PhoneDetail prd 80 PhoneSum prd 80 power up state normal 35 present working directory pwd 122 see also current working directory printer Page 185 Media Processing Server System Operator s Guide default 164 setup 164 pwd see also current working directory see present working di rectory pwd R rebooting the system 42 recording a message see Caller Message Re cording rectifying MMFs 107 remote 50 removing files 124 reordering applications as signment starting 95 replacing vocabulary files 102 109 restarting the system 42 restore see backing up restoring methods 128 S scope 8 shell types 47 shutdown system 41 SMC 56 SpanDetail prd 80 spans status monitoring from command line 63 using PeriView 63 69 SpanSum prd 80 SRP log files 161 see also Startup and Re covery Process SRP start applications see appli cations application programs assign and start Startup and Recovery Pro cess SRP monitoring SRP status 57 startup system 28 see also PeriView start ing states of components 58 59 statistics application 39 system 39 statistics reports 78 generating 78 status monitoring 56 77 applications 69 CCM 69 components 57
130. lue of the system software home environment variable enter echo MPSHOME at a VSH command prompt e Individual software packages are stored in directory names of the form lt name gt X X X or name X XX This naming convention is used to identify particular packages and their version numbers e This appendix provides documentation only of the essential MPS directory structure Depending on site requirements there may be additional or fewer directories than are presented here Also the order in which the directories are shown might be different than on the site s installed MPS system s P0602484 Ver 2 7 bin common etc tms log dlog include Stats vps_sched zap mpsN andortmscommN andor cssN apps etc log stats etc log apps etc log stats nutc PERlase PERIbrdge PERIcmpat PERIcti PERIctitk PERIdist PERIdoc PERIfw PERIhtmis ca PERIjs a PERImps 4 2 PERIperl PERIplic PERIppr PERIprpt PERIpstu PERIrdb sample PERIsnmp i PERItIkt n PERItms Cas Ih dpnss I PERIvxml treeplugins sl PERIxmic config sip M i etc samples images lib lib samples misc seh Icons site cfg htdocs pprs docfiles sample P0602484 Ver 2 7 MPS Directory Structure MPSHOME C Program Files Avaya Windows Directory Structure copy etc include link log s
131. me other emergency and time allows damage to the Media Processing Server can be limited by following step 5 through step 9 above and unplugging the unit If the situation does not allow time for all the above it can take up to five minutes the system can simply be unplugged If the emergency persists it is wise to leave the area P0602484 Ver 2 7 System Startup Monitoring and Shutdown This page has been intentionally left blank P0602484 Ver 2 7 Page 43 Media Processing Server System Operator s Guide Page 44 P0602484 Ver 2 7 Command Line Functions This chapter covers 1 Command Line Interaction 2 Online Documentation Media Processing Server System Operator s Guide Command Line Functions This chapter provides the information needed to interact with the Avaya Media Processing Server use the documentation package and locate reference material Although most interaction with the system is through GUI tools like PeriView or MPS Developer command line interaction is needed to issue certain status and call monitoring commands and to interact with the operating system This section describes these command tool operations Page 46 P0602484 Ver 2 7 Command Line Functions Command Line Interaction P0602484 Ver 2 7 A command line is the system command interpreter It reads commands and interprets them as requests to execute tasks Commands can be entered in the Media Processing Server VSH
132. mmand displays the last 10 lines of a file thus it becomes useful when only the most recent input to the srp files is of interest the data in these files is sorted in ascending order See the Solaris system documentation for a detailed description of the more page and tail commands P0602484 Ver 2 7 Page 161 Media Processing Server System Operator s Guide Process Spawning Fatal Alarms Start Stop Application Requests The following is an example of the SRP log file vshitups 10 tmsi01 2 gt more srp log Jan 31 13 50 04 srp Jan 31 13 50 04 srp Jan 31 13 50 04 srp Jan 31 13 50 04 srp Jan 31 13 50 04 srp Jan 31 13 50 04 srp Jan 31 13 50 04 srp Jan 31 13 50 04 srp Jan 31 13 50 04 comptcommon 0 tmsiO1 Jan 31 13 50 04 comp common O tmsi01 Jan 31 12 50 04 genttcommon O tmsiO1z Jan 31 13 50 04 alarmd amp common O tmsi01 Jan 31 13350304 alarmdi amp common O tmsi0lz Jan 31 13 50 04 configd amp common O tmsi01 Jan 31 13 50 04 confiadttcommon 0 tmsi01 Jan 31 13350304 srpipc Jan 31 13350304 ALARM KILLED 10187 Jan 31 13 50 04 srpipc Jan 31 13 50 05 asettvps 10 tmsi01 Jan 31 13350305 jdz_testcrud vps 10 tmsi01 11 Jan 31 13350305 jdz testcrudttvps 10 tmsi01 11 vtdb lineOn request Jan 31 13 50 05 asettvps 10 tmsi01 state UP to periview 21 Jan 31 13 50 05 ase vps 10 tmsi01 state UP to appman 22 Jan 31 13350306 sro disk low water mark 80 disk high water ma
133. n not in service Otherwise try stopping and restarting the application see see Terminating and Unassigning Application Programs on page 97 and see Assigning and Starting Application Programs on page 93 Replace the physical component containing the line The line is not working There is no active call on the line There are no active calls on the lines Call in to the line and restart logging Call in to the line wait for an active call Use a different telephone handset The telephone handset is faulty Issue the ccm listen in out command See the The ccm listen command was not issued correctly Media Processing Server Series System Reference Manual for details Page 159 Media Processing Server System Operator s Guide Application Software Troubleshooting The application software on Media Processing Server Series systems is diverse Often problems are specific to a site or a particular program Application Software Related Troubleshooting Condition Cause Action Application does not answer incoming calls Caller is disconnected The application is not started The application is not attached to a physical phone line The application does not contain coding to answer calls The MMF file is not loaded into Start the application See see Assigning and Starting Application Programs on page 93 Attach call processing applications to physical phone lines See see Assigning and
134. name system mirrored tape N A mirrorbu system drive a The examples shown are for backup on a local machine For information about using u sdump remotely see Backing up with ufsdump on page 136 b Systems running database and CMR applications require more frequent backups of these files CMR and associated database files must be backed up together while the applications that use them are NOT running c The entire operating system might not fit on one tape if using the tar command see Backing Up with tar on page 134 If there is a potential space problem use the ufsdump command which can span multiple volumes of media see Backing up with ufsdump on page 136 To determine if a directory will fit on a single tape see on page 126 d Refer to see Backing Up and Maintaining a Mirrored System Drive on page 144 and the MPS Disk Mirroring Instal lation Configuration and Recovery manual for more information Page 126 P0602484 Ver 2 7 P0602484 Ver 2 7 Backing up and Restoring Files Determining Directory Size To determine if a backup tape has enough space to hold a specific directory use the du command to display the directory s size For example to determine the size of the system files directory opt execute the following command du ks opt The k option displays the size of the directory in kilobytes the s option suppresses the output from listing all individual files contained in the directory To d
135. nd specifying Peri View properties See the PeriView Reference Manual for detailed information about PeriView Workstation Node A PeriView Workstation node is a management resource for remote monitoring of the Page 21 Media Processing Server System Operator s Guide MPS systems in the network A PeriView node does not have MPS components It contains only the software necessary to run the PeriView GUI tools but none of the software or hardware needed for telephony functions A PeriView Workstation can be physically located anywhere on a network with component based nodes Media Processing Server Series Network with Media Processing Server and PeriView Workstation MPS MPS Node B Node A PeriReporter Tools MPS1 5 BEE MPS2 ASE ASE vos vos TMS TMS In this example configuration Peri View can be launched from any node in the network PeriReporter tools however can only be used only on node B The PeriView Workstation can be used to monitor both nodes but statistics reports can only be generated through PeriReporter on node B If desired the Peri View Workstation could also be designated as the statistics node rpm The PeriView Workstation node does not normally appear in the on screen PeriView C workspace To obtain a visual representation of this node it has to be added to the xtrahostsrc file For information about this file see the
136. ndicates a warning that serious problems may arise if the stated instructions are improperly followed The flying Window icon identifies procedures or events that apply to the Windows 2000 operating system only Me The Solaris icon identifies procedures or events that apply to the Solaris operating system lt u only P SOLARIS a Windows 2000 and the flying Window logo are trademarks or registered trademarks of the Microsoft Corpora tion Page 12 P0602484 Ver 2 7 Preface b Solaris is a trademark or registered trademark of Sun Microsystems Inc in the United States and other coun tries Solaris and Windows 2000 Conventions This manual depicts examples command line syntax configuration files and screen shots in Solaris format In certain instances Windows 2000 specific commands procedures or screen shots are shown where required The following table lists examples of general operating system conventions to keep in mind when using this manual with either the Solaris or Windows 2000 operating system Solaris Windows 2000 Environment MP SHOME SMP SHOME Paths SMPSHOME common etc SMP SHOME common etc Command lt command gt amp start b lt command gt Trademark Conventions The following trademark information is presented here and applies throughout for third party products discussed within this manual Trademarking information is not repeated hereafter Solaris is a trademark or registered trademark of
137. nmirrored opt Did usr sbin lockfs u opt Dumping opt dev md rdsk d25 please wait P0602484 Ver 2 7 Page 147 Media Processing Server System Operator s Guide Page 148 Did usr sbin ufsdump Ocf dev rmt On dev md rdsk d25 bringing opt dev md dsk d25 back online to dev md dsk d5 d5 submirror d25 is onlined Did usr opt SUNWmd sbin metaonline dev md dsk d5 dev md dsk d25 Locking usr Did usr sbin lockfs w usr taking usr dev md dsk d26 offline from dev md dsk d6 d6 submirror d26 is offlined Did usr opt SUNWmd sbin metaoffline dev md dsk d6 dev md dsk d26 unlocking unmirrored usr Did usr sbin lockfs u usr Dumping usr dev md rdsk d26 please wait Did usr sbin ufsdump Ocf dev rmt On dev md rdsk d26 bringing usr dev md dsk d26 back online to dev md dsk d6 d6 submirror d26 is onlined Did usr opt SUNWmd sbin metaonline dev md dsk d6 dev md dsk d26 Backup done rewinding 4 Ifthe following message is received then the current tape is full Eject the tape and label according to the next step insert a new tape and then respond yes to the following prompt DUMP NEEDS ATTENTION Is the new volume 2 mounted on SYSTEMNAME dev rmt On and ready to go yes or no yes 5 After the tape rewinds eject it and write the date sequence number and number of tapes in this backup set on the label For example write e t
138. oday s date mirrorbu 1 of 1 when everything fits on a single tape Or e today s date mirrorbu 1 of 2 on first tape and today s date mirrorbu 2 of 2 on second tape e Write the filesystem order on the external tape label This helps identify the correct filenumber when restoring The mirrorbu screen output as well as the mirrorbu out file corresponding to this dump shows the order of filesystems on the dumptape 6 The system drive backup is now complete however it may take some time to complete synchronizing the re attached mirrors Do not reboot the system and do not perform another system backup until the synchroniza tion is complete This can be checked with the command usr opt SUNWmd sbin metastat grep sync Sample output State Resyncing Resync in progress 33 done Intermittently execute the above metastat command until grep finds no match for sync P0602484 Ver 2 7 Backing up and Restoring Files 7 Remember to backup any non mirrored drive such as the MMF drive on a separate tape since this is not a part of the mirrorbu script For more information on backing up non mirrored drives see see Backup Restore Methods on page 128 P0602484 Ver 2 7 Page 149 Media Processing Server System Operator s Guide This page has been intentionally left blank Page 150 P0602484 Ver 2 7 Troubleshooting This chapter covers 1 Fault Categories 2 Isolating and Resolving Specific Prob
139. of dev md dsk filesystems you may require more than one tape Filesystems will be dumped in this order Filesystem kbytes used avail capacity Mounted on dev md dsk d0 481067 51671 381290 12 dev md dsk d4 770187 9018 722660 2 var dev md dsk d5 3843668 528061 3123424 15 opt dev md dsk d6 1488162 723320 705316 51 usr taking dev md dsk d20 offline from dev md dsk d0 Dumping dev md rdsk d20 please wait DUMP Writing 63 Kilobyte records DUMP Date of this level 0 dump Wed Apr 10 17 04 48 2002 DUMP Date of last level 0 dump the epoch DUMP Dumping dev md rdsk d20 to dev rmt On DUMP Mapping Pass I regular files DUMP Mapping Pass II directories DUMP Estimated 109936 blocks 53 68MB DUMP Dumping Pass III directories DUMP Dumping Pass IV regular files DUMP 109870 blocks 53 65MB on 1 volume at 731 KB sec DUMP DUMP IS DONE bringin dev md dsk d20 back online to dev md dsk d0 Locking var taking var dev md dsk d24 offline from dev md dsk d4 unlocking unmirrored var Dumping var dev md rdsk d24 please wait DUMP Writing 63 Kilobyte records DUMP Date of this level 0 dump Wed Apr 10 17 06 09 2002 DUMP Date of last level 0 dump the epoch DUMP Dumping dev md rdsk d24 to dev rmt On DUMP Mapping Pass I regular files DUMP Mapping Pass II directories DUMP Estimated 25432 blocks 12 42MB
140. om a CD then mount the disk slice to restore to for example mount dev dsk c0t3d0s5 mnt cd mnt 4 Make sure the tape is positioned at the beginning so it can skip to the desired location mt f dev rmt 0 rew 5 To determine if opt is in the 3d dump file on the tape list the table of contents on the tape to see if it resembles opt ufsrestore tfs dev rmt 0n 3 The norewind flag is required on the tape device 6 Rewind to the beginning of the tape mt f dev rmt 0 rew 7 Run ufsrestore starting at the 3rd file assuming opt was the 3rd file on the tape ufsrestore rfs dev rmt 0n 3 The norewind flag is required on the tape device 8 When the restore is complete remove the following file rm restoresymtable 9 Rewind and eject the tape mt f dev rmt 0 rew P0602484 Ver 2 7 Backing Up with cp Copy Backing up and Restoring Files The Solaris cp command copies individual files or groups of files Use this command to back up crucial files to alternate directories and to copy files between directories See the Solaris system documentation for details and examples about using cp Backing Up and Restoring MultiMedia Elements P0602484 Ver 2 7 Use PeriStudio to back up crucial elements in MultiMedia vocabulary files This procedure is only efficient if one or two elements in an MMF file are extensive and or critical If more than a few elements have to be backed up back up the entire file with
141. ommand Use the syntax vmm mmfload lt mmfname gt system where lt mmfname gt is either the name of the file to be loaded if in its directory or the path to the file Special permissions or privileges are not needed to use this command It is P0602484 Ver 2 7 Voice Processing Applications not necessary to specify the system parameter as this is the default P0602484 Ver 2 7 Page 89 Media Processing Server System Operator s Guide Application Specific Playback MMF Files An MMF file can be activated such that only a specific application can access it Included in this procedure is the creation of a hash table A hash table is a data structure which resides in system memory as opposed to voice data memory When the MMF file is activated VMM enters the names of all vocabulary elements in that file into a hash table When an application references an element by name instead of referencing the element by index number VMM uses the hashing scheme to locate the recorded contents of that element A hash table can function for the entire system or just one application It takes several steps to activate a playback MMF file for a particular application create the hash table for the application that is initialize the application e activate the MMF file for the application assign the application to phone lines and start it using APPMAN How to Activate Application Specific Playback MultiMedia Files 1
142. on or for all applications in the system Normally commands in the VMM MMF configuration file SMPSHOME mpsN et c vmm mmf c g activate the MMF files when the system boots MMF files can also be activated from the MPS command shell This is useful for testing new applications and configurations MMF files activated from a command shell are not reactivated if the system is restarted See the Media Processing Server Series System Reference Manual for configuration details and an explanation of MMF files and hash tables There are two methods for activating MMF files e For backward compatibility the activation of MMF files during system initialization is done by processing the vmm mmf cfg configuration file and activating each listed MMF file in the specified manner record system wide application specific etc This activation method has several drawbacks When running with a secondary node backing up several non homogeneous nodes VMM has to activate the same MMF files that were active on the primary system Keeping these files up to date on the secondary node is difficult due to the fact that the files can be located anywhere on the primary system Another drawback is that anytime a new MMF file is added a configuration file must be modified to ensure that on restart the MMF will be loaded The newer method is introduced in MPS software release 2 1 It requires all MMF files to be in the S MEDIAFILEHOME directory or on
143. onal information see Command Control on page 50 2 Copy the new MMF file to the Media Processing Server The new MMF file must have a different name than the one being replaced Ifthe file is on a disk use the cp command to copy both the mmi and the mmd files to the MMF files directory fthe file was created in PeriStudio make sure it is in the MMF files directory 3 Create a Vgen incremental file which represents the MMF file Make sure there is enough disk space in the MultiMedia file directory e Use the syntax mmf2def1 v vgen inc name mmf name where mmf name is the name of the MMF file copied in step 2 This generates the file vgen inc name defl f no Vgen incremental filename is specified one is created with the same filename and the def1 extension 4 Update the existing MMF vocabulary file with the temporary Vgen incremental file created in step 3 e From the Media Processing Server shell use the syntax vmm mmfupdate mmf name vgen inc name defl where mm name is the active MMF file and vgen_inc_name def1 is the Vgen incremental file created in step 3 Page 103 Media Processing Server System Operator s Guide How to Replace a Playback MultiMedia File On line 1 Open a Media Processing Server shell on the Media Processing Server running the application For additional information see Command Control on page 50 2 Copy the new MMF file into the SMED
144. one bie dade hae date M Ltd ad sd dia ed df a y SCOPE ordeo b oes sub sa eub d deles bs 8 Intended Audience 2 beac ce ges e em ne ER ui YE RS 8 How to Use This Manual ssseeeeeeee e 9 Organization of This Manual 10 Conventions Used in This Manual 0 eee eee ee eens 12 Solaris and Windows 2000 Conventions 00 eee eee eee eee 13 Trademark Conventions 20 0 0 e nee nenn 13 Copyright Information 0 ccc cee ence eens 14 HylaFAX Facsimile Software 0 0 ce eee eee 14 Introduction ers ar E NEA PL AOL AO REA SEA GENS 15 System Operator Tasks 24 0 ae a eee een 17 System Terminology oeiee assanar an e na ee eee cee nen ernennen 18 System Configurations seiras eei 222222 rennen ernennen en een 19 Single Media Processing Server 0 0 c cece cece eee eee 19 Multiple Media Processing Servers 1 0 0 0 0c eee ee eee eee eee 20 P etiViewe uoi RE bp IUe et e Baten e 21 Toolkit 5er ee ee m her x E n ee 21 Workstation Node v0 344 RE ERES AE EA UR Heke lee 21 System Startup Monitoring and Shutdown 23 TMS Startup Shutdown essel 25 Automatic Shutdown and Restart 0 0 00 cece ee eee 27 Routine Media Processing Server Startup elle 28 Starting Restarting PeriView 00 cece eee eee eee 30 System Monitoring 2 2er me We oe Ra ce RD MASS RP Ra d 30 MPS 500 Indicators and Controls lllsle
145. onents acknowledge contact with the tool on an individual basis A component is no longer considered Unreachable when it returns information to the tool about its state which will be either Up or Down according to SRP Components in an Up state identified by SRP as RUNNING display as green objects Components in a Down state identified by SRP as anything other than RUNNING display as red objects Page 58 P0602484 Ver 2 7 Status Monitoring Components are represented by icons at the tree level The following are examples of these icons ws oss E mps310 44 tmscomm1 amp oscar12 BI mps311 Bl mps312 B mps313 nm For complete information on how colors icons and states apply to PeriView and for ho further information regarding SRP see the PeriView Reference Manual To Monitor Components 1 Select the Desired Component RIGHT click on the icon next to a component to display various properties Properties are dif ferent depending on the component type selected The following rep resents a list of properties for an MPS File Window Help lt RIGHT gt click on icon then select property common All Lines Attributes Physical Application Lines In Use Span P0602484 Ver 2 7 Page 59 Media Processing Server System Operator s Guide Multiple pieces of information about a component can also be displayed For example selecting a components span then the spans lines in
146. or a complete description of PeriView the Application Management Tool and Terminating Un Assigning Lines P0602484 Ver 2 7 Page 97 Media Processing Server System Operator s Guide Deactivating MMF Files When activated MPS MMF files both playback and record take up space in Voice Data Memory VDM Since this space is limited applications should be deactivated when they are no longer required VDM status can be obtained from the VMM Cache Status Report which is displayed by entering the command vmm cachestatus either in an MPS shell or the VSH Command Line m The vmm repconfig command can be used to display configuration information Klee oe j for VDM as well as how much VDM is in the system however it does not indicate usage The vmm cachestatus command is preferred because it shows how much VDM is actually in use as well as other useful information If an attempt is made to deactivate a file currently being accessed by one or more applications VMM does not deactivate the file immediately Instead VMM places the file in a deactivation queue If any application tries to make any new references to an MMF file in the deactivation queue the reference fails and VMM generates an alarm When all prior references to elements in the file have completed VMM deactivates the file While outstanding references to an MMF file are being satisfied it is possible to deactivate another MMF file How to Deactivate MultiMedia Format
147. or by name Do not use quotes even if there is a space in the name Only one element must be listed per line Do not use the upper case E option with the lower case e option these two must not be combined P0602484 Ver 2 7 Voice Processing Applications Caller Message Recording P0602484 Ver 2 7 Caller Message Recording CMR allows an application to record messages from the caller and save them in an MMF file For details about the CMR feature and MMF files see the Media Processing Server Series System Reference Manual Before an application can use CMR an MMF file has to be created see Creating a File for Caller Message Recording on page 117 and activated see Activating Record MMF Files on page 119 Caller Message Recording CMR is a Avaya licensed feature and requires the appropriate licensing permissions prior to its use Creating a File for Caller Message Recording Use a Media Processing Server shell to create an MMF file to use for Caller Message Recording How to Create a MultiMedia Format File for CMR 1 Open a Media Processing Server shell on the Media Processing Server that will hold the MMF file For additional information see Command Control on page 50 2 Use the syntax mkmf mmf file where mmf file isa descriptive name for the MMF file This command creates an expandable MMF file with the system default settings 2048 elements 2048 data blocks Alternatively 3 Use PeriStud
148. ored Line Status Monitor By Line M Connected Ready Deferral L Busy Consolidated MPS Moown Wio Answer Application N er W Unreachable Options ETERS SERRE _ View Line Status as Apply Phone line status is defined by seven color coded activity states which display along the y axis of each graph Monitor By Line B connected Ready Referral Busy Bon BB io Answer Bl Unreachable The Line Status tool quantifies and displays each the following phone line states Connected Ready Referral Busy Down No Answer and Unreachable These six phone line states are defined in the following table P0602484 Ver 2 7 Page 61 Media Processing Server System Operator s Guide Table 1 Phone Line State Color Description Connected Green The monitor detects ongoing interaction between the or MPS s phone lines and callers indicating calls are in progress on these lines Ready Yellow The monitor detects the or MPS s phone lines are in service and ready to take calls Referral Orange Detected activity is dependent upon the type of referral method that has been instituted either a hook flash or digital referral method Hook Flash Referral The monitor detects the MPS s phone lines are in the process of referring the call to an operator Digital Referral Activity can be in one of the two following states The lines are in the process of referring to operators
149. orming an entire disk backup on a system with only one target drive available perl clone pl f full Performing an entire disk backup on a system with more than two drives There are two ways to specify the backup drive Either specify the target drive in the command line or configure it in the clone cfg file Below is a sample command line for the first case perl clone pl f full d cOtidO To configure clone p1 using the clone cfg file see Configure below Backup Partitions using tar For any backup not using dd complete step 5 under Preparation for Solaris Backup on page 128 for formatting and creating a file system on partitions Performing a partition backup the command below shows how to backup partitions using tar var usr on backup drive cOtOdO with all the debug options on perl clone pl p var usr L 4 d cOtOd The command below will backup the entire disk using tar It is an entire disk backup because all partitions on the system drive are chosen When backing up the root partition the boot block is automatically installed This method of tar backup is the safest for backing up a system still running in multi user mode system up this is due to tar s ability to copy open files It best to perform this backup process during a quite time as to not impact system performance perl clone pl p var opt usr mmf L 4 d c0t0d Recover Partitions using tar Recover partitions var
150. ory The content of this file can be changed Example clone cfg file Note the backup drive specified in command line options has high priority TYP EDRIVE systemc0t0d0 backupcOtid0 Mounted slices in formation TYP EMOUNTED ONFILESYSTEM mountedfs c0t0d0s0 mountedfs usrc0t0d0s6 mountedfs varc0t0d0s4 mountedfs optc0t0d0s5 P0602484 Ver 2 7 P0602484 Ver 2 7 mo Backing up and Restoring Files untedfs mmf2c0t1d0s5 End of clone cfg file Once the system is successfully backed up save the clone cfg file in case the system drive was totally corrupted Logging Clone dat Data file clone dat is created during the backup or recovery operation recording every clone operation If SMPSHOME is set then the clone data file is stored in opt vps common log clone dat Otherwise the file is located in the tmp directory A sample clone dat file is shown below Mon Mar 15 14 54 08 2004 Start procedure logging Mon Mar 15 14 54 10 2004 OPTION D DAT logging level set to HIGH Mon Mar 15 14 56 53 2004 e Start procedure logging Mon Mar 15 14 56 55 2004 OPTION D DAT logging level set to DETAIL Mon Mar 15 14 56 55 2004 Current directory var Mon Mar 15 14 56 55 2004 tar cvf 2 gt opt vps common log tarc out cd mnt c0t1d0s
151. ot password 7 Enter halt This command has been modified by Avaya to perform a controlled shutdown taking down system processes and functions in the proper sequence and timing 8 Wait for the ROM prompt ok gt Ifthe halt command has been executed and the system does not respond execute the halt orig command instead 9 Toggle off the main power switches Before powering off the system if it is desired to restart it enter boot at the ROM prompt and press lt ENTER gt Proceed with the login instructions outlined at Logging off a Node on page 40 Remember to power up the TMS units if they ve been shut down To restart the system after power down see Routine Media Processing Server Startup on page 28 Normally and by default the Media Processing Server Series system is designed to automatically boot when powered up If the system does not perform in this manner and stops at the ROM prompt e log in as root e enter su enter the root password e enterthe reboot command Avaya has altered the reboot command to first perform a controlled shutdown then bring the system up gracefully A message will be displayed that the original Solaris reboot command has been renamed to reboot orig The system memory can be flushed before rebooting by entering the reset command from the ROM prompt This ensures that there are no processes still in memory prior to the system coming back up If there is a fire or so
152. owing is an overview of mirrorbu execution For complete details refer to the MPS Disk Mirroring Installation Configuration and Recovery manual Mirrorbu can only be run on systems that have active synchronized mirrors Each filesystem except root is write locked momentarily while one of its mirrors is taken offline Anything that attempts to write to the locked filesystem hangs until it is unlocked therefore run mirrorbu during a time when the system is least active Once the mirror is offline the filesystem is unlocked write allowable The filesystem is not mirrored while offline ufsdump is executed to dump the offline mirror to tape Filesystems are dumped consecutively to the tape If the tape becomes full a prompt appears to insert another tape To place each filesystem dump on a separate tape specify the o option on the mirrorbu command line A prompt appears for a new tape for every filesystem when the o option is specified The mirror is brought back online when the ufsdump is complete and mirror resynchronization occurs automatically This procedure takes between 1 hour to several hours depending on the amount of data being backed up Mirrorbu dumps the mirrored system drive only Backup the mmf filesystem s separately If mirrorbu is invoked by a cron job check the cron log in var 10g and the mirrorbu log in etc mirrorBUdata Also check mail for the root user The backup will not complete if it requires a tape
153. p2 9 Export all of the elements that have been modified to a temporary file Specify VGEN Incremental for the file format and the appropri ate encoding for the type of telephone interface for a digital system select u law encoding for an analog system select adpcm encoding The name chosen for step 4 temp1 can be used or choose a new name recommended e g t emp3 and append the VGEN Incre mental filename extension de 1 resulting in temp3 def1 for Page 107 Media Processing Server System Operator s Guide example 10 Exit from or iconify PeriStudio Page 108 P0602484 Ver 2 7 P0602484 Ver 2 7 Voice Processing Applications 11 Enter the following command from the Media Processing Server shell vmm mmfupdate MMF filename export file defl where MMF filename specifies the base name of the loaded active MMF file to be updated and export file defl specifies the name of the file that has the elements to be incorporated into MMF filename This was the last file exported from PeriStudio in step 9 The path name to the file has to be included if it is not in the present working directory In addition the VGEN Incremental filename extension de 1 is required The process is now complete All subsequent use of the file by applications will access the updated recordings For an offline file simply load it into PeriStudio and process it normally For details abou
154. place that does not allow remote ZAP sessions to complete correctly the L option must be used to ensure compatibility This command line option forces all applicable components on all nodes to be updated directly from the local reference node and prevents any remote ZAP processes from occurring thereby overriding any zap network cfg files that have been defined Page 112 P0602484 Ver 2 7 P0602484 Ver 2 7 Voice Processing Applications Updating a Specific Element By default ZAP compares each target MMF with the designated MMF on the reference node and transmits to each one those elements which are different In instances where the element that has changed is known ZAP can be directed to update only that element and ignore any other comparison of the file This can increase significantly to the speed at which ZAP functions The e option is used to update a specific element If specifying an element name that contains spaces it must be enclosed in quotes To combine multiple element updates in one command define a plain text file list of elements with one element per line and no quotes and use it with the E option instead However never use the eand E options together See the Media Processing Server Series System Reference Manual for details on as well as advanced uses of ZAP Page 113 Media Processing Server System Operator s Guide T CF Page 114 ee How to zap a MultiMedia File 1 Designat
155. port A of the cable Otherwise use the parallel port as usual the end connectors of the splitter cable are labeled A and B Access these ports through the removable back panel Power the printer by plugging it in to the system power bar Ir Parallel Port Use serial port A A i only for suitably Modem configured printers APP ONLYto or Serial for dumb terminal A Cas N ASQ Rear view of application processor showing serial splitter cable typical The MPS comes preconfigured to support a laser printer Configure the printer if necessary by using the printer management settings in accordance with the instructions at see The Administration Tool on page 165 Page 164 P0602484 Ver 2 7 Modem Setup Printer and Modem Setup The Media Processing Server is equipped with an external modem to support remote access software updates and fault isolation The modem comes preconfigured to 28 8 Kbps on TTYB A serial splitter cable supports the modem connection This connection must be made to port B only For an illustrated example of this set up Configure the modem if necessary by using the serial ports settings described under see The Administration Tool on page 165 By default the modem is set up with the following parameters Detail Expert Template Modem Bidirectional Baud Rate 38400EH BAUD 38400 PARITY N WORDLEN 8 DIAL PULSE ON HOOK for units with 57 S registers V6 0
156. port Scope Enter the requirements in the Report Scope window IEE PeriReporter File Setup lice R Di pe Scope Ctri s e Report Settings i Li Column Mappings Untitled Column Filters Global Settings Run PeriDefiner C D E Page 80 P0602484 Ver 2 7 Status Monitoring 5 Generate the report Use the Generate icon or the menu path File Generate PeriReporter File Setup Cciunn EJ f Open Report we Generate Ctrl4G Preview Graph fopt CustomStuff Export Import l Printia Clear Quit P0602484 Ver 2 7 Page 81 Media Processing Server System Operator s Guide This page has been intentionally left blank Page 82 P0602484 Ver 2 7 Voice Processing Applications This chapter covers Application Memory Requirements Activating Playback MMF Files Assigning and Starting Application Programs Terminating and Unassigning Application Programs Deactivating MMF Files Updating or Replacing Media Processing Server System Operator s Guide Voice Processing Applications Page 84 This chapter provides the information needed to e Start and stop applications e Work with vocabularies e Setup Caller Message Recording CMR Although most interaction with the system is through GUI tools like PeriView or MPS Developer a command line is needed to issue some commands and to pe
157. pplications Updating Elements in an Active Playback MMF File Use PeriStudio to add or modify specific elements in a vocabulary file without interrupting customer service Use this procedure to e update the audio data of the elements on line and e modify the elements data within the MMF file Activities such as digitizing elements are processing intensive therefore it is suggested that such procedures be performed during times of low system activity The ZAP utility provides an automated means of updating and rectifying multiple active copies of identical MMF files across a network without putting an undue burden on network facilities see ZAP and MMF files on the MPS on page 111 How to Update Elements in a Vocabulary Launch PeriStudio Start PeriStudio from the command line or from the Start menu on a Windows 2000 platform emdtool bin csh zzi peri tms1000 43 peristudio I 2 Open the playback MMF file to be modified Since this vocabulary is active the file is Read only 3 Select the elements to be modified 4 Export the elements to a temporary file for the purposes of this example name it temp1 Specify MMF PeriStudio for the file format 5 Unload the current active file from PeriStudio 6 Open the previously created MMF file temp1 created in step 4 7 Modify the elements New elements can be added or previous recordings updated as needed 8 Rename and save the file e g tem
158. pplications are accommodated easily from simple information delivery services to complex multimedia voice fax data web call processing implementations with local databases multiple services and considerable transaction processing functions The MPS supports a wide variety of telephony and host computer interfaces and easily integrates with equipment already in place at any data processing communications environment MPS systems employ industry standards and distributed processing in an open architecture allowing plug in integration of future technological developments In addition the MPS supports multiple LAN WAN interfaces providing an environment ready for distributed computing The MPS is available in the following configurations e Media Processing Server 100 A single rack mounted unit for use with the Windows 2000 platform The typical system contains two spans but can support up to eight It has a single Digital Communications Controller DCC card Bridging outside of the TMS is not supported e Media Processing Server 500 The MPS 500 consists of one Telephony Media Server TMS which supports 8 TI E1 spans up to 240 ports or comparable capacity VoIP channels The MPS 500 is capable of providing full IVR functionality including fax caller message recording conferencing speech recognition and text to speech using OSCAR resource servers SQL database access host screen scrape access CTI integration and supports building
159. ption is not used u srestore can still read the contents of the backup directly from the media rather than the archive file It is highly suggested that only Field Engineers use ufsrestore P0602484 Ver 2 7 Backing up and Restoring Files Option lt argument gt Definition c Cartridge Sets the defaults for cartridge tapes instead of the standard half inch reel This option should always be used when backing up to a Media Processing Server Series tape drive D Diskette Dump to diskette This option is case sensitive and should always be used when backing up to a diskette f filename Dump file Specifies a file to dump to instead of dev rmt 0 the file name must be specified If the file is specified as the backup is dumped to the terminal If the name of the file is of the form machine device the dump is performed at the specified machine over the network If the file is specified as user machine device ufsdump attempts to execute as the specified user on the remote machine See step 2 on page 110 for important information regarding rhosts files and network backups S Size estimate Determines the amount of space in bytes needed for the backup without actually performing the transfer Allows the operator to determine how many volumes of media will be needed for the dump This option is case sensitive v Verify After each tape or diskette is written the contents of the media are verified against the so
160. ptions including pertinent usage and ramifications please see the Solaris u sdump documentation Backing up partitions with u sdump Use ufsdump to backup all partitions on a non mirrored system drive This is the only backup type that a Certified Avaya Field Engineer is authorized to use to restore or replace a damaged drive The filesystem must be inactive during ufsdump How to Back Up Partitions with u sdump 1 Determine the number of tapes required Execute d k and add up the usage for all the displayed system disk slices to determine how may tapes are required The space allocation listed under the used heading are in kbytes when the k option is used Backup all system disk slices shown in the d command output with the exception of swap Swap does not need to be backed up because it contains tempo rary data The mmf filesystem s may or may not be on the system disk however they should also be backed up 2 Check for keyboard mouse Ensure that the system has either a con sole keyboard mouse connected or a laptop connected to ttya if you are bringing the system down to single user mode 3 Boot system Boot the system as single user or login as super user and have the system in an inactive state no calls or disk I O taking place 4 Backup filesystems Dump the filesystems to one or more tapes as determined in step I above The example below illustrates the commands used to dump
161. r TMS health checks and the span input output connector DCC VOIP Combination Remote terminal connectors DCC PLI Combination RJ48M connector 1 2 3 4 up to 8 digital spans Diagnostic Ethernet Hub RJ11 connector LEDs Status Indicators for handset Extractor 2 Microswitches TMS Front Panel Connectors and Indicators Item Description AUDIO connector RJ11 jack for connecting a telephone handset to audibly monitor an MPS 500 line CONSOLE connectors RS232 9 pin DIN port for connecting a debug terminal Used for boot ROM and diagnostics LEDs 0 15 Provide diagnostic indications on startup Microswitches Reserved for future enhancement HUB A LEDs EXT Indicates condition on external port of HUB A SL2 Indicates condition on slot 2 port of HUB A SL1 Indicates condition on slot 1 port of HUB A MP Indicates condition on microprocessor port of HUB A COL Indicates errors or collisions in HUB A HUB B LEDs EXT Indicates condition on external port of HUB B SLA Indicates condition on slot 4 port of HUB B SL3 Indicates condition on slot 3 port of HUB B MP Indicates condition on microprocessor port of HUB B COL Indicates errors or collisions in HUB B DCC Front Panel P0602484 Ver 2 7 Page 31 Media Processing Server System Operator s Guide Item Description Span connector RJ48M 50 pin connector connects up to eight digital spans T1 or E1 to PSTN Remote terminal RS232 9 pin DIN port for connecting a debug
162. r Series System Reference Manual Page 92 P0602484 Ver 2 7 Voice Processing Applications Assigning and Starting Application Programs P0602484 Ver 2 7 To run an application program first assign itto a phone line i e bind the application and then start the application In most circumstances use the APPMAN Application Management tool to assign and start applications APPMAN allows setting up the applications and saving the current configuration If the system shuts down the applications return to this configuration Applications can be assigned to MPS components For information about components see System Configurations on page 19 APPMAN automatically creates a default configuration for each application The applications run time environment can be customized using the Application Configuration tool E See the PeriView Reference Manual for information about creating and using custom configurations How t0 Assign and Start Application Programs 1 Launch the Application Management Tool 2 Select the Application Either select an existing application 1 and 2 from the Tree Choose list or add a new application 3 to the Applications window of the APPMAN tool Page 93 Media Processing Server System Operator s Guide Application Management r Choose Applications Action Fiter Tree ale Name Assign 9 e Nortel Networks oscpcv5 CAProgram FilesiNortelimpsSiapp Start eng4 amp
163. r Tools statistics collected from node MPS1 MPS2 A to be consolidated on node B along with the statistics ASE ASE from node B Also either VOS VOS node can be monitored through i i the other node s Peri View tools For more information about i i PeriReporter Tools see the TMS TMS PeriReporter User s Guide The example shows each MPS node identified by a node name A and B and each MPS component identified by a unique number 1 and 2 Thus mps 1 A and mps 2 B are the designations of the MPS systems in this network P0602484 Ver 2 7 Introduction PeriView Toolkit PeriView is a suite of GUI tools designed to administer Media Processing Server Series network activity io xi File Window Help User Administrator Avaya Management Status Alarms T ms 1 ass ERES eo Untitled Connect to 192 168 108 107 O P0602484 Ver 2 7 Peri View performs the following various functions e Defines the Media Processing Server Series network as a hierarchy of entities and designate network perspectives from which to manipulate and view network activity e Launch PeriView tools to configure user accounts and privileges manage applications monitor phone lines view and log alarms and monitor system activity e Customize operations by selecting a
164. r to the PeriStudio User s Guide for information on developing and manipulating MMF files in a graphical environment Activating Record MMF Files Use a Media Processing Server shell to activate the record MMF file for a specific application or for all applications on the system How to Activate Record MultiMedia Files 1 Open a Media Processing Server shell on the Media Processing Server that holds the MMF file For additional information see Command Control on page 50 2 Activate the record MMF file with the vnm mmfrec command To allow a specific application to record into an MMF file use the syntax vmm mmfrec mmf file app name where mmf file is an empty MMF file and app name is the name of the application that will record into lt mmf_file gt The file should be placed in the appropriate subdirectory under SMEDIAFILEHOME Only a single MMF file should exist in each record directory To allow all applications on the Media Processing Server to use an MMF file for recording use the syntax vmm mmfrec lt mmf_file gt system where mmf file is an empty MME file It is not necessary to specify the system parame ter as this is the default The vmm mmfrec command activates the specified MMF file automat ically A separate mmfload command is not needed MME files can take up a considerable amount of disk space If it is decided to use a different MMF file for recording deac
165. reference file ZAP and MMF files on the MPS In an MPS system when ZAP updates any MMF file it is required that there exists a copy of that MMF file for each component in the system The directory should be created for each of the MPS components on the MMF partition and all the files that ZAP operates on be duplicated under these directories Make sure that the opt vps mpsN etc vmm mmf cfg files on the system are updated to reflect the change in the file locations For example On an MPS 500 with components mps1 and mps2 the MMF myPrompts needs to be updated periodically by ZAP Hence the following directories must be created mmf mps1i mmf mps2 The MMF myPrompts must be copied into each of these directories The files MPSHOME mpsN etc vmm mmf cfg must have the following line added mmfload mmf mpsN myPrompts ne Ensure that any previous references to the MMF in vmm mmf cfg file are Uo 7 removed P0602484 Ver 2 7 Page 111 Media Processing Server System Operator s Guide ZAP by Proxy Using Groups By default ZAP connects from a local reference node to all remote target nodes Where multiple LANs exist which in turn contain multiple nodes that need to be updated by ZAP network traffic can be further reduced and performance improved by having ZAP function on a proxy basis In this case ZAP updates one Media Processing Server for a particular node in a group LAN each of the other Media Processing S
166. residing on different nodes of a network Updating Replacing a Playback MMF Playback File There are three methods for replacing MMF elements and files e The preferred on line method ensures continuous customer service This is used to replace speech elements in the MMF For additional information see Replace a Playback MultiMedia File On line Preferred on page 103 The alternative on line method also ensures continuous customer service but involves changing the VMM MMF configuration file if used The system may page from disk access data from the hard drive some elements that were previously in Voice Data Memory For additional information see Replace a Playback MultiMedia File On line on page 104 e The off line method can cause applications to temporarily construct fragmented phrases i e for a brief time the application will not speak prompts located in the file being updated but does not involve any changes to the VMM MMF configuration files For additional information see Replace a Playback MultiMedia File Off line on page 106 Page 102 P0602484 Ver 2 7 P0602484 Ver 2 7 Voice Processing Applications How to Replace a Playback MultiMedia File On line Pre ferred This procedure updates existing speech elements in an MMF Any elements that exist in the original MMF but are not in the new MMF will still be present after the update 1 Open a shell on the MPS running the application For additi
167. rform system related application maintenance This section also describes these operations For specifics concerning interaction with the system as a whole see Command Line Interaction on page 47 For information on monitoring application and MultiMedia Format MMF file status see Status Monitoring on page 56 P0602484 Ver 2 7 Voice Processing Applications Application Memory Requirements P0602484 Ver 2 7 An important consideration to make before assigning and running applications is their impact on overall system performance One of the greater aspects of this impact is the amount of memory an application requires during its execution The following formula accurately calculates an application s memory requirements This formula only addresses application overhead and does not include other system components or custom features that are part of the native operating system OS software The total memory requirements to run N instances of an application which uses Indexed Sequential Access Method ISAM databases ISAM significantly reduces memory requirements is calculated as follows 150K WS N APP where WS is the total length in Kbytes of all Working Storage items in the application N is the Number of phone lines running the application and APP is the size of the APPlication vex file in Kbytes If the application does not use ISAM databases the memory requirements formula changes as follows 200K WS
168. rk 90 multicast group IP 0 0 0 0 multicast group port 0 multicast ping period 0ms maximum outstanding multicast pings 3 accepting connections system coming up please wait coming up local spawning GEN coming up ARGS alarmd 2 C common O gen tmsi01 UP lt 6659 tmsi01 ARGS configd 21 C amp common O gen tmsiO1 UP 46550 tmsiO1 ki11 10187 SIGTERM ki11 10186 SIGTERM Jan 31 13 50 05 ALARM KILLED 10186 updateApps idz testcrud was not modified UP 6125 tmsi01 sending OK response to broadcastLineEvent sending line 11 broadcastLineEvent sending line 11 vtdb req write line db for component vps 10 tmsi01 by user peri node tmsi01 Jan 31 13350306 allowMod YES Jan 31 13 50 06 comp vos 10 tmsi01 srp canModLines componentState RUNNING broadcastRtu sending Component Hvps 10 tmsi01 state LINE UPDATE to periview 21 Jan 31 13 50 06 compttvps 10 tmsi01 broadcastRtu sending Component vps 10 tmsi01 state LINE UPDATE to appman 22 More 18 STATE Contacting remote nodes The following is an example of an SRP state log file vshitups 10 tmsiOl 3 gt more srp state log Jan 06 19 23 42 STATE CHANGE from RUNNING to SHUTDOWN Jan 06 19 23 42 STATE CHANGE from ABSENT to SHUTDOWN Jan 06 19 23 42 STATE CHANGE from RUNNING to SHUTDOWN Jan 06 19 23 42 STATE CHANGE from RUNNING to SHUTDOWN Jan 06 19 23 42 STATE CHANGE from RUNNING to SHUTDOWN Jan 06 19 23 4
169. rorbu execution e Ifthe output indicates states not ok then do not continue with the backup Have Certified Avaya Personnel correct the states prior to attempting to running mirrorbu Execution Perform the following steps to execute mirrorbu 1 Change to the etc directory cd etc 2 Execute mirrorbu specifying command line options when necessary The mirrorbu command line options are as follows 0 one slice per tape If this option is specified a prompt occurs to insert a new backup tape for each slice If this option is not specified dump files are stacked on the same tape t lt tape device gt tape device Do not include a trailing n for norewind this is handled by the script If this option is not specified dev rmt 0 is used Example mirrorbu uses the default dev rmt 0 or f mirrorbu t dev rmt 1 indicates the tape is on dev rmt 1 3 A message is received with the log name Watch the screen output and check the log for problems or errors when the backup is complete P0602484 Ver 2 7 Page 145 Media Processing Server System Operator s Guide Sample Mirrorbu Screen Output i mirrorbu The log for this backup is etc mirrorBUdata mirrorbu out041002 17 04 41 This script will backup filesystems by taking the mirror offline and dumping it Redundancy will be lost for the duration of the backup and regained when the mirror resynchs after the backup note the size
170. rot mmd 432 usiwr mmd 7728 Dcm mmd 32 cstst mmi 848 lovtarot mmi 54 usiwr mmi 336 Dcm mmi 2224 dtmf mmd 1712 numdemo mmd 32816 Dipulse mmd 160 dtmf mmi 80 numdemo mmi 128 Dipulse mmi 1328 iscpdemo mmd 16176 numset mmd vshilvps 109 159509 5 gt historx Result of incorrectly spelled hence unknown vsh Cannot execute command historx j command and correction using re execution shortcut vsh vps 109 is9509 6 gt x y history gt 1 Lists up to the last 100 commands executed in the window 2 3 T 4 Repeats and executes the specified numbered command as 5 historx identified by the window display or history command B history list and returns the current result shiivps 109 i89509 7 gt 1 44 Repeats the previously entered command vshilvps 108 is9509 8 gt 4 SP p pud fmm Prompt ready for command processing vshitvps 108 is9508 9 gt a A Commands can be entered in the Media Processing Server shell using the VSH Command Line For information about using the VSH Command Line see the PeriView Reference Manual Page 49 Media Processing Server System Operator s Guide Command Control Individual control can be exercised over each component in the network as well as over how each component executes the commands entered Components are outlined at see System Configurations on page 19 Issuing Commands to a Component Issue commands to any component in the n
171. rs and queue sizes ccm phone lt line line gt status Replicates CCM line status reports as above c lt line line gt st for each of the specified range of lines These commands can be entered in the Media Processing Server shell using the VSH Command Line For information about using the VSH Command Line see the PeriView Reference Manual The version of CCM that is running on the system can be obtained by entering the command ccm version ina Media Processing Server VSH command line Application Status Use the APPMAN Application Management Status tool to check the status of any application assigned to a Media Processing Server For information about working with applications see Voice Processing Applications on page 84 How to Check the Status of Applications From the Command Line The status of applications is obtained by entering the command vmm appstatus ata VSH command line Using PeriView 1 Launch the Application Management Tool Page 69 Media Processing Server System Operator s Guide Select a component from the PeriView navigation pane then select the Application Management tool EI Icons displayed in the Applications and Locations scrolling windows are cues to application phone line and component information These icons symbolize administrative applications that are configured to execute completely before other applications are started linked applications applications configured not to star
172. s From the Command Line The most generalized means of checking overall component status is through use of the VSH command line e rsh to the node that contains the component s to be monitored use the vsh command to access the VSH command line Enter comp and press RETURN This command identifies the currently configured components along with their status Using PeriView Components supported by PeriView include MPS OSCAR MTS CCSS CSS VAPI RTR SNTRY DCS CTXCOMM and TMSCOMM for an overview of these components see the PeriView Reference Manual The means of monitoring each varies however Basic information that applies to monitoring of all components in PeriView includes interpretation of colors resident on component icons in relation to component state State is a representation of a PeriView tool attempting to contact some Media Processing Server Series process In the case of tree objects PeriView tools Application Manager and Status tools attempt to contact SRP Startup and Recovery Process Until contact is confirmed the state of the component is defined as Unreachable as no information is available Unreachable components display as black objects in the workspace assuming the tree is expanded to display its components A component will be considered Unreachable for the window of time that it takes to return a response to the tool requesting either initial contact or any contact after contact is lost Comp
173. s see the PeriReporter User s Guide and see System Statistics Reports on page 78 P0602484 Ver 2 7 Page 39 Media Processing Server System Operator s Guide Logging off aNode One can log off a Solaris node by exiting the X Windows environment After log off software operations cannot be changed however the Media Processing Server Series network continues to run without any manual input How to Log Off Back Onto a Node 1 Close any tools that are running 2 Click lt MENU gt on the desktop to pull up the Workspace menu 3 For OpenWindows systems select Exit For CDE systems select Log out 4 The system prompts to confirm the exit Select Exit on OpenWin dows systems OK on CDE systems The system returns to the desktop login screen To log back onto the Solaris node X Windows environment 5 Select the desired desktop environment from the Options menu button of the desktop login screen or click OK to return to the previ ous environment setup For more information see the related subor dinate steps on page 13 rp Avaya ships Solaris Media Processing Server Series systems with a Sun station as the TTE node OpenWindows and CDE are trademarked products presently used by Sun to simulate an X Windows environment If the environment is not a Sun workstation events may vary from the above descriptions Page 40 P0602484 Ver 2 7 System Startup Monitoring and Shutdown System Shutdown After the
174. s used to introduce new terms to highlight meaningful words or phrases or to distinguish specific terms from nearby text This font indicates a system command and or its arguments Such keywords are to be entered exactly as shown i e users are not to fill in their own values Command Condition and Alarm references appear on the screen in magenta text and reference the Command Reference Manual the Media Processing Server Developer User s Guide or the Alarm Reference Manual respectively Refer to these documents for detailed information about Commands Conditions and Alarms This font is used for highlighting the names of disk directories files and extensions for file names It is also used to show displays on text based screens e g to show the contents of a file This font is used for field labels on screen menu buttons and action buttons A term that appears within angled brackets denotes a terminal keyboard key a telephone keypad button or a system mouse button This font indicates the names of other publications referenced within the document A cross reference appears on the screen in blue text Click on the cross reference to access the referenced location A cross reference that refers to a section name accesses the first page of that section The Note icon identifies notes important facts and other keys to understanding The Caution icon identifies procedures or events that require special attention The icon i
175. splay a list of files in a directory Modify the output of ls by adding switches Common 1s commands are command meaning ls lists all the files in the working directory except hidden files ls 1 lists all the files in the directory with their size the time they were last modified and their file permissions ls a lists all the files in the working directory including hidden files See the illustration on page 99 for examples of these commands If a pathname is specified in the 1s command the system lists only the files in that directory In addition the switches can be combined i e 1s al File Removal Use the remove command rm to remove an unnecessary file Use the syntax rm i filename If files are removed they cannot be recovered unless there is a backup copy Other commands can be used to remove empty directories However all the directories on the Media Processing Server are important to the system Do not remove any directories without consulting the local Media Processing Server Series support staff and application developers Never remove any system level directories unless instructed to do so during system upgrades To remove a directory use the command rmdir i directory name To remove a directory and all its files and subdirectories use the command rm ir directory name The i switch shown above causes the system to provide a warning prompt before removal of any directories or files
176. ssing Server System Operator s Guide b Enterthe root password 3 Enter the tar command To verify the contents of a tape enter tar tvf dev rmt 0 To verify the contents of an internal drive move to the directory that contains the tar file and use the syntax tar tvf lt archivefile tar gt where lt archivefile tar gt isthe tar file This command verifies each file stored in the archive file and prints its name and size to the screen The contents of a tar file in an alternate directory can also be verified See the Solaris system documentation for details about the tar command Restoring with tar Use the tar command to restore selected files or the entire backup How to Restore Files with tar 1 Ifrestoring a tape backup insert the tape into the drive 2 Loginas root a From any command line enter su b Enterthe root password 3 Move to the directory where the files will be located destination directory 4 Enterthe tar command To restore files from a tape enter tar xvf dev rmt 0 To restore files from an internal drive use cp to place the tar file in the destination directory and use the syntax tar xvf lt archivefile tar gt where archivefile tar isthe tar file See the Solaris system documentation for details about the tar com mand and for details and examples on using cp Backing up with u sdump Page 136 Use ufsdump to transfer files to a tape internal drive or
177. st Go Gh ane oi eer E 175 CMPAEK X X an dena a een eR I EAE 175 CaS EXO fle SPS ee mA NR REP ERA m EE RE Y ES 175 olore dup d ERE 175 PEEK XK eK vA VES ee nda SUC Ibat EE IT guste esit 175 PER Dit We Uwe Ress ee vele 4 gals aaah ve dE e dob 176 GLOBE se Atle wee eA os ena entera 176 hoStpxoX X nae Fear bate Shore E SP ee ee 176 htmlsXsXoX es al 176 uoo N EEE EEE ESS 176 MPS Xe MK A Bh a EA ta et rw ett irme of eme Week 176 POP io dio qM END TII IIIS 177 DER IRRE o v esp ut s D eU ERE 177 PLERERER ee aem co De tek d dece Gees 177 BPLOR KX nen een enges IG 177 pEDUX QU X they yb e NOE S E E S E erem E ear DI 177 PS CURE en ce edet edt et da tete ates d b des eb 177 LOD Ke Kk xg exa eue SE IE e T RII SENE Ia pete ei 177 STAMP Me rear nt edi en oi vn val eb ont PUO 178 ELEEXIOGLACS Bei WEN ER PM be Ge abt Pos e ets d etd Mes 178 EMS Xs T Oy x TC TE 178 View Xe Xa X ee el ee RANG Da RIEN ni CS 178 sun WE cg cubis els uita edu v ab Ote be dert 178 Index scrub u an EDI OLE ee E E 181 Page 6 P0602484 Ver 2 7 Preface Media Processing Server System Operator s Guide Scope The Avaya Media Processing Server MPS Series System Operator s Guide provides information and procedures related to the daily operation monitoring and maintenance of the Media Processing Server Series system Intended Audience Page 8 The audience for this manual consists of people responsible for the monitoring and maintenance of the
178. stem 41 start up the system 28 start restart Peri View 30 update elements in a vo cabulary 107 verify a tar backup 135 verify a uf sdump back up 141 view alarms 54 view the SRP log file 161 zap a MultiMedia File 114 zap a specific element 116 zap MultiMedia Files on a proxy basis 115 hypertext links types of 9 use of 9 P0602484 Ver 2 1 1 P0602484 Ver 2 1 1 See also manual hyper text links in us ing on line indicators panel 30 33 L launching Application Manage ment tool 69 Host Status tool 74 PeriReporter Tools 78 Span Status tool 64 link communication 74 see also host listing files 124 local 50 log files SRP 161 log on off 40 logoff 40 manual how to use 9 hypertext links in 9 using on line 9 Media Processing Server Se ries network naming conventions 19 overview 16 Media Processing Server Shell 47 50 51 memory requirements 85 mirrored systems backing up 144 MMF See also MultiMedia files modem setup 165 monitoring alarms 54 see also status monitor ing monitoring system parame ters 30 33 MultiMedia elements Index backing up 143 MultiMedia files deactivating 98 monitoring 72 status of 72 synchronizing across nodes 110 multitasking 51 N network architecture 18 node and workstation 18 19 defined 18 19 node log on off 40 O Online documentation 52 P PeriReporter Tools generating reports 78 launching 78 PeriView 21 App
179. strators unless directed to do so by Avaya staff Page 174 P0602484 Ver 2 7 MPS Directory Structure User Specified Packages Directory usually opt vps packages packages aseX X X brdgeX X X cmpatX X X distX X X docX X X fftX X X P0602484 Ver 2 7 Home directory for all installed Avaya Media Processing Server software packages Files for the Application Services Environment ASE software ASE is the runtime environment for MPS Developer copy Stubs for statistics folders src VSUPD documents etc Sample configuration and administration files include Files for user CALL functions h link Sample vex and ppr files log PeriReporter log files containing information about applications and collected system statistics These files should never be modified by the user shmem Shared memory files for file based shared memory if any stats Application statistics files Software for the tmscomm component It supports bridging functions of the Media Processing Server system etc Original version of the vos cfg file This is copied to tmscommN etc during installation Shared libraries for PeriView operations that ensure compatibility between previous generation VPS is software and current MPS systems This package is required on all MPS systems lib Shared library files Directories and files for the Apache Web server apache MPS configured Web server files bin Default executable files
180. stribution directory contains a lower level subdirectory named packages All Avaya software packages are stored in their own subdirectories under packages When a particular package is installed a symbolic link in MP SHOME is set up by the system to reference that package The following is important information about the subdirectories and files in the T distribution directory e The information provided here discusses only the essentials of the distribution subdirectory structure Depending on site requirements there may be additional or fewer directories than are shown here e Some of the distribution subdirectories contain a lower level log subdirectory Log files are used by the system internally and should never be modified with command line functions or text editors e Ifa particular software package has been upgraded since its initial installation its subdirectory might contain a pat ches subdirectory and pat ch10g file The patches subdirectory contains lower level subdirectories and files necessary for implementing the patch es and the pat chlog file lists the results of the installation of the patch es Patches and patch logs are not discussed further in this appendix e Some of the distribution subdirectories contain lower level subdirectories with the names pimages pbin and plib These files are used by Certified Avaya personnel for diagnostics and troubleshooting and should not be modified by users or system admini
181. t The status of the MMFs are displayed For more information about the MMF Configuration tool see the PeriView Reference Manual P0602484 Ver 2 7 Page 73 Media Processing Server System Operator s Guide Page 74 MMFConfigurator tms1000 MPS11 MMF File Configuration Type MMF File Applies To Load At Start playback mmfiperiinumset system v playback mmfiperillabroute system v playback immfiperifdtmf system Add Delete Move Up Move Down 1 The MMF file s will be handled in the order that they appear in the table 2 Only the MMF file s whose Load At Start is checked will be saved in the MMF configuration file Load MMF s Unload MMF s Save Cancel Ready Ma Host Status The Host Status tool can be used to display the state of any communication link to a host Information about the state of phone lines configured to use a host s Virtual Terminals as well as the terminals themselves is also available How to Monitor Host Status Using PeriView 1 Select a Component Select a component from the PeriView naviga tion pane Bl mps310 amp mps311 Bl mps312 B mps313 2 Select the Host Status tool al The state of the hosts as well as their numerical name and protocol being used can be determined in the Hosts field of the tool State is a representation of a PeriView tool attempting to contact some Media Proc
182. t P0602484 Ver 2 7 Backing up and Restoring Files at OT at the ok prompt boot r 2 Run backup script with h option to get information on the drives in the system and all the command options The following is the output of run ning clone pl hona typical system 4 perl clone pl h Sample output Usage L Set DEBUG Logging Level 1 4 1 INFO 2 WARN 3 ERROR 4 INFO amp Console Default level ERROR D Set DAT Level 1 2 1 detail 2 high level Default level detail p PARTITIONS Set partitions to be backed up or recovered ct ct Delimiters space and Each partition specified from root i e begun w Enclose PARTITIONS within single quotes not the back quote d driveSet drive name for backup or recovery s driveSet drive name for system when booted off CD b on offSet backup on off r on offSet recovery on off Mandatory recovery ON works only backup set OFF Restore to root or usr requires all applications to be down v Get the version of this script and perhaps a reboot f fullSet full disk to be backed up Mandatory f full needed for entire disk backup hPrint this usage message 3 Select a drive as the target backup drive Find one from the list in the output of perl clone pl h Example System drives information System drive c0t3d0
183. t at reboot coded components and coded call processing and administrative phone lines The color of component and application icons indicate their state 25 Application Management Choose Fiter Tree Components kingbird kingbird kingbird kingbird kingbird kingbird Action Applications kingbirdJoptvpsimps201 appsiBOAMAIN kingbird optivps mps308 apps BOAMAIN kingbird optivpsi mps309 apps amon kingbirdJoptyps mps309 apps BOAMAIN C Assign 1 Start Restart _ Terminate State State m BOAMAIN irs App amon 1 Span E 2 Locations mps 201 mps 201 101 kingbird BOAMAIN 102 _ kingbird BOAMAIN EB mps 201 2104 kingbird BOAMAIN amp mps 201 2105 kingbird BOAMAIN amp mps 201 2106 kinghird BOAMAIN Bi mps 201 Bl mps 201 i 107 kingbird 2108 kingbird BOAMAIN BOAMAIN Ei mps 201 22109 kingbird BOAMAIN E mps 201 25110 kingbird BOAMAIN E mps 201 2111 kingbird BOAMAIN EB mps 201 22112 kingbird BOAMAIN Bi mps 201 2113 kingbird BOAMAIN mps201 Line 101 is a call processing line that is assigned to configuration BOAMAIN Unassign _ Reorder Force copies C Hard terminate Ignore line type C Ignore compat Remove files Apply
184. t least 296 available space The application does The elements have not been Activate the MMF file see see Activating Playback MMF not speak the elements loaded i e activated Files on page 87 All the elements do not There is not enough voice Remove any elements not used by applications See fit into VDM when the memory the PeriStudio User s Guide MMF file is loaded i e e Set the vmm loadall command to off This allows only elements with a lock flag set to be loaded into VDM limits total number of elements loaded activated Setthe vmm preload option to accommodate the loadall command see previous bullet If 1oada11 is o f set preload to all lf loadall is on the number of seconds to preload into VDM should be kept small if this condition occurs The preload and loadall commands are set in the SMPSHOME mpsN etc vmm mmf cfg file see the note under see SRP Log File on page 161 If this file is modified VMM must be stopped and restarted for the changes to take effect see see TMS Startup Shutdown on page 25 Adjust system voice memory size Use the vmm pagesize lt n_kbytes gt command to set the size of a single segment of VDM The smaller the size the more efficient use of VDM but the greater the use of system memory Lock the most commonly spoken elements into voice memory and page the remaining elements from cache Use the vmm vdmmaxlock lt n gt command to stipulate the maximum per
185. t using PeriStudio see the PeriStudio User s Guide Page 109 Media Processing Server System Operator s Guide Page 110 Synchronizing MMF Files Across Nodes ZAP Utility In some configurations applications across multiple nodes use the same MME files The Zero Administration for Prompts ZAP utility automates the process of administering updates to and maintaining consistency between all activated instances of an MMF file across the network It determines if a set of files contains identical elements and provides the capability to synchronize the files ZAP can modify MMF files on all nodes listina vpshosts file or in an alternate file individual nodes or Media Processing Servers groups of Media Processing Servers or specific elements within an MME file ZAP also generates reports illustrating the differences between the source and target MMF files and the results of modifications made to the target MMF files By default these log files are created whenever ZAP is used and are never overwritten While administration of these files is left to the discretion of the user this can eventually lead to disk saturation if files are not off loaded or deleted To reduce this need for manual intervention use the C option to combine these files into a corresponding consolidated log file A synchronization distribution log file is generated by the node originating the synchronization request An update results log file is generated by remote
186. tains elements with the same name The MMF file was opened read only The MMF file is static and does not contain enough available space The MMF file is dynamic but the file system is 98 full Action Verify the file name Run m ck f or MMF should be restored from the backup or copied from another MPS with a valid copy Verify the application and file names Verify the file name Activate the MMF file see see Activating Playback MMF Files on page 87 Edit the vocabulary file or create an application specific hash table see see Activating Playback MMF Files on page 87 First deactivate the MultiMedia vocabulary file see see Deactivating MMF Files on page 98 Make sure it is not open in MPS Developer or PeriStudio Then activate the file see see Activating Playback MMF Files on page 87 Delete unused elements from the MMF file See the PeriStudio User s Guide Delete unnecessary files from the file system where the MMF file resides see see File Removal on page 124 P0602484 Ver 2 7 Troubleshooting Vocabulary Files Troubleshooting Sheet 2 of 2 Condition Cause Action An MMF file The MMF file is static A static MMF file cannot be expanded vocabulary file cannot be expanded There is not enough disk space on Delete unnecessary files from the file system where the the file system After expansion MMF file resides see see File Removal on page 124 the file system must have a
187. terminal Used for boot ROM and connector diagnostics Other connectors and Reserved for future enhancement indicators Ethernet Hub Indicators The dual green and red LED indicators for HUB A and HUB B on the front of the TMS can display five separate conditions of the item to which they apply The LEDs will be on steady or blinking in the following combinations to indicate the respective condition Indicator Control Function Steady green Receive link pulse FIFO error Blinking green 4Hz Transmit packet N A Steady red Reversed polarity Collision Blinking red 4Hz Receive packet N A Alternating red and green artitioned out N A 5Hz P Page 32 P0602484 Ver 2 7 System Startup Monitoring and Shutdown MPS 1000 Indicators and Controls The Media Processing Server Series systems provide a number of indicators on various panels The indicators give a visual status of system operation re gem Fan Speed Monitor Panel Front Control Panel VRC Rear Panel behind unit TMS Front Panel P0602484 Ver 2 7 Page 33 Media Processing Server System Operator s Guide OO Indicator Control OVER TEMP indicator FAULT MAN HS indicator FAN SPEED switch MANUAL HIGH SPEED AUTO TEMP CNTRL SYSTEM OK indicator FAN SPEED indicators Fuse Page 34
188. the stop option see above Use for same reasons as the previous two commands when there is no need to see the relevant alarms Page 25 Media Processing Server System Operator s Guide a Inthese examples represents the Media Processing Server with which the TMS is associated Page 26 P0602484 Ver 2 7 P0602484 Ver 2 7 System Startup Monitoring and Shutdown Automatic Shutdown and Restart If the TMS Configuration and Alarm Daemon TCAD detects a CONFIG or SHUTDOWN state when TMS is started it shuts down and restarts the TMS hardware All VOS processes return to the stage in the startup sequence where attempts are made to establish connections to the hardware ports State Indication CONFIG Another VOS is loading the TMS VOS crashed recycled while attempting a prior configuration SHUTDOWN TMS was stopped Cause Severe configuration error Interruption of normal loading processes due to an unexpected condition within the System i e software or hardware fault or loss of power Operator issued a Status Contact Certified Avaya support personnel immediately TMS is in an unknown configuration since prior commands may not have completed successfully Hardware is detected in shut down manually command line order an unexpected state by TCAD when system is still up and running Alarms are generated after TCAD successful corrects error conditions to signify that such
189. the four slices of a standard MPS boot drive on a single tape your disk configuration may differ All the commands below use ZEROs not OHs ufsdump Oucf dev rmt On dev rdsk c0t3d0s0 Wait for the prompt to return prior to issuing each command below ufsdump Oucf dev rmt On dev rdsk c0t3d0s4 ufsdump Oucf dev rmt On dev rdsk c0t3d0s5 ufsdump Oucf dev rmt On dev rdsk c0t3d0s6 Page 140 P0602484 Ver 2 7 Backing up and Restoring Files The example above uses the n option to stop the tape from rewinding This allows each dump to be stacked on a single tape To use a separate tape for each dump remove the n and at the end of each dump replace the tape 5 Rewind the tape When all dumping for this particular tape is com plete rewind the tape with mt f dev rmt 0 rew 6 Eject the tape and label the cover Write the date hostname and slice dump order on the label and store the tape and partition table information in a safe and accessible location 7 Additional backups If necessary continue dumping to additional tapes The following is an example for dumping an MMFdisk ufsdump Oucf dev rmt 0 dev rdsk c0t0d0s1 Displaying the Contents of a u sdump Backup Display the table of contents for each backup to ensure that it is readable and complete and that a particular media volume contains the files and or directories to be extracted How to Display the Contents of a u sdump Bac
190. ting 156 157 files configuration 28 93 foreground commands 51 see also commands front panel 30 33 Page 183 Media Processing Server System Operator s Guide Page 184 G Graphical User Interface GUD 18 21 H hash table 90 see also vocabulary files history 48 host communication trouble shooting 158 monitoring host status 74 HostDetail prd 80 HostSum prd 80 How To activate a MultiMedia file for record ing 119 activate application spe cific MultiMe dia files 90 activate system wide MultiMedia files 88 back up multimedia ele ments 143 back up partitions with ufsdump 140 back up with tar 135 back up with ufsdump across a net work 138 back up with ufsdump locally 137 check the status of appli cations 69 check the status of audio elements 72 create a MultiMedia Format file for CMR 117 customize alarms 55 deactivate MultiMedia Format files us ing the Com mand Line 100 deactivate MultiMedia Format files us ing the MMF Configurator Tool 98 generate statistics re ports 78 log off back onto a node 40 monitor alarms 54 monitor component sta tus 58 monitor host status 74 monitor phone lines 60 monitor span status 63 reorder selected applica tion locations 95 replace a vocabulary offline 106 replace a vocabulary online 104 restart PeriView 30 restore files with tar 136 restore multimedia ele ments 143 restore with ufsre store 142 shut down the sy
191. ting at 0 and running consecutively BNC connectors used to obtain synchronization reference clocks for the CT bus from an external source The CT bus is the means by which voice and audio data is transmitted throughout the TMS Three position rocker switch used to turn power to the slot on or off or to test the associated power supply Used to connect to external indicators for major and minor alarms Common C normally closed NC and normally open NO contact connections are provided Can be used to connect to external sensors for system indication of up to four separate events A B C D CAUTION Voltage and current limitations Do not connect to line level signals Illuminates green when power is applied to slot or NIC Illuminates green when the module in the associated slot or NIC is operating properly and there are no alarms or system faults Flashes yellow when a minor alarm is active for the slot or NIC Accompanied by audible indication beep To reset press the RESET switch on the FCP Use as a troubleshooting aid alarms are promulgated to the Alarm Viewer see Alarm Viewer on page 39 Flashes red when a major alarm is active for the slot or NIC Accompanied by audible indication beep To reset press the RESET switch on the FCP Use as a troubleshooting aid alarms are promulgated to the Alarm Viewer see Alarm Viewer on page 39 Console connector reserved for future enhancement RJ45 connectors used to conn
192. tivate the unused MMF file For more information see Deactivating MMF Files on page 98 See the Media Processing Server Series System Reference Manual for details about CMR and MMF files P0602484 Ver 2 7 Page 119 Media Processing Server System Operator s Guide Page 120 P0602484 Ver 2 7 Backing up and Restoring ao Ff Nx Files This chapter covers Directory and File Manipulation Backup Devices and Options Guidelines for Backup Backup Restore Methods Backing Up and Restoring MultiMedia Elements Backing Up and Maintaining a Mirrored System Drive Media Processing Server System Operator s Guide Backing up and Restoring Files System and vocabulary files have to be backed up on a regular basis to ensure uninterrupted service This section details backup options and procedures on Solaris systems and briefly discusses the Avaya Media Processing Server Series directory structure Refer to a standard Solaris guide for more details on Solaris UNIX topics This chapter also discusses the backup and maintenance of systems which are equipped with an optional mirroring configuration Directory and File Manipulation uhr Page 122 nz The files on the Media Processing Server Series system are organized into tree structured directories and subdirectories like the ones on many personal and mini computers Each directory generally contains files that are related to a common function thoug
193. to_partitions Partition list lt gt Mon Mar 15 14 56 55 2004 add_to_partitions Partition list updated as lt var gt Mon Mar 15 14 56 55 2004 filter_partitions_input Existing partitions specified lt var gt Mon Mar 15 14 56 55 2004 filter_partitions_input Valid partitions under root lt var gt Mon Mar 15 14 56 55 2004 grep_dir The direct directory under root is lt var gt for partition lt var gt Mon Mar 15 14 56 55 2004 get mount sliceID Slice lt 4 gt found for partition var Mon Mar 15 14 56 55 2004 tar nonrt sli Backup lt var gt on lt c0t1d0s4 gt Mon Mar 15 14 56 55 2004 do mount Successfully mounted cOt1d0s4 to mnt c0t1d0s4 Mon Mar 15 14 56 55 2004 tar_nonrt_sli Current directory var Mon Mar 15 14 56 55 2004 tar_nonrt_sli This will take a little bit while to finish Mon Mar 15 14 56 55 2004 crt nonroot arch tar cvf 2 gt opt vps common log tarc out cd mnt c0tid0s4 tar xvfBp gt opt vps common log tarx out Mon Mar 15 15 01 00 2004 wfiledat Successfully saved operation file lt opt vps common log tarc out into opt vps common log clone dat Mon Mar 15 15 01 06 2004 wfiledat Successfully saved operation file lt opt vps common log tarx out into opt vps common log clone dat Mon Mar 15 15 01 06 2004 crt nonroot arch Successfully tared var to lt c0t1d0s4 gt Mon Mar 15 15 01 23 2004 do_umount Successfully umount file system mnt c0t1d0s4 Mon Mar 15 15 01 23 2
194. tside sources of more detailed information as applicable Chapter 1 Introduction This chapter discusses the general characteristics of the Media Processing Server Series system and outlines general activities performed by that system s operator See Introduction on page 16 Chapter 2 System Startup Monitoring and Shutdown This chapter describes startup operation system level monitoring capabilities and shutdown commands Included are an overview of system hardware and PeriView activities relevant to such activities See System Startup Monitoring and Shutdown on page 24 Chapter 3 Command Line Functions This chapter describes interaction with the system from a command line perspective It also discusses the basics of using the PeriView VSH Tool and the on line documentation system See Command Line Functions on page 46 Chapter 4 Status Monitoring This chapter discusses monitoring of individual aspects of the Media Processing Server Series system Included are instructions on using and interpreting the results of the PeriView Alarm Viewer and PeriReporter statistics tool See Status Monitoring on page 54 Chapter 5 Voice Processing Applications This chapter discusses application related prerequisites assigning and starting applications activating vocabularies working with MultiMedia Format MMF files and using Caller Message Recording CMR See Voice Processing Applications on page 84 Page 10 P0602484 Ver 2
195. urce file system If any discrepancies are found the system will prompt for a new media and the dump verification process will be repeated If no options are provided the default definition of ufsdump is Yuf dev rmt 0 files to dump To backup to a local tape use the following command as a min imum other options may be added at the user s discretion ufsdump Ocf dev rmt 0 files to dump To backup to another local device substitute that device name for dev rmt 0 in the above example and change the device options as applicable that is for a floppy backup change option c to D To backup to a tape device on another machine in a network use the following command as a minimum ufsdump Ocf machine dev rmt 0 files to dump To backup to a tape device as a particular user on another machine in a network use the following command as a mini mum ufsdump Ocf lt user machine dev rmt 0 gt lt files_to_dump gt To backup to another remote device substitute that device name for dev xmt 0 in the above examples and change the device options as applicable that is for a floppy backup change P0602484 Ver 2 7 Page 139 Media Processing Server System Operator s Guide option ctoD m I There are important considerations regarding chosts files when performing a V remote backup over a network See step 2 on page 110 for additional information For complete definitions of these and other o
196. use then the lines attributes produces the following output 9 B mps201 Ds span 1 1 30 span 2 31 60 span 3 61 90 Da span 4 81 120 9 ID span 5 121 150 28 line 121 BOAMAIN 9 atype ppro cfgname Jopt vps mps201 apps BOAMAIN acfg compnum 201 comptype mps engine vengine 9 env flags 9 line 121 lineorder 21 name BOAMAIN vex node kingbird options mH r 500 64 k 600 Q 0 0 M 300 D 128 S b t 60 0 9 state down timeout 600 28 line 122 BOAMAIN 28 line 123 BOAMAIN 28 line 124 BOAMAIN 3 line 125 BOAMAIN 5 line 126 BOAMAIN 28 line 127 BOAMAIN 5 line 128 BOAMAIN 28 line 129 BOAMAIN 3 line 130 BOAMAIN For complete information on this and other items concerning PeriView see the PeriView Reference Manual Phone Line Status The status of the phone lines can be displayed with the Line Status tool How to Monitor Phone Line Status Using PeriView Launch the Line Status tool Select a node or component from the PeriView navigation pane then select the Line Status tool amp e The Line Status tool shown below displays the physical state of phone lines for a Page 60 P0602484 Ver 2 7 Status Monitoring specific period of time Phone line status indicates what is actually happening on the line during a time period The current phone line status for MPSs and applications can be monit
197. vailable via PeriReporter Each workstation in a MPS network is identified by a node name In the above diagram it is shown as Node A Each MPS component is identified by a unique component number In the diagram it is shown as MPS 1 A component number must be unique across all nodes The convention for naming MPS network components is component type component number node name Thus mps 1 A is the designation of the MPS in this diagram Page 19 Media Processing Server System Operator s Guide Page 20 Multiple Media Processing Servers In a Media Processing Server Series network each MPS can process calls only on its own phone lines Networking the systems increases the total number of available phone lines permits flexibility in assigning different types of applications to particular segments of the network and allows component monitoring from multiple nodes The following diagram illustrates the basic concepts of aMPS network Although networks can have a different components in various configurations for illustration purposes this example shows a two node Media Processing Server Series network PeriView tools reside on every Media Processing Server Series Network node However PeriReporter tools resides only on the statistics node shown as node MPS MPS B in this diagram The nodes Node A Node B are networked either on a LAN i PeriView amp or WAN thus allowing PeriView PeriReporte
198. vated next time the system is re started Also remove its name from the vmm mmf cfg file if this file is used ru When unloading an MMF if only the MMF name is specified the MMF will be T Vi unloaded from the system hash table by default To determine if an MMF has been deployed system wide or for a particular application issue the vmm mmfstatus command in an MPS VSH command line Page 100 P0602484 Ver 2 7 Voice Processing Applications The last two columns indicate system Sys or application App usage vsh 11 tms1000 1 gt vmm mmfstatus VMM MMF Status Report System Wide Default MMF None System Wide Record MMF mmf peri cmrdata SCSI EAP EAPS Space MMF Path PERMS ID Capacity Loaded Used HWM LWM mmf peri dtmf RDWR 48 23 mmf peri cmrdata RDWR 0 A Y under Sys denotes that the MMF is available system wide An N indicates it is not available system wide A number under App indicates the number of applications using that MMF A zero 0 indicates it has not been loaded on an application specific basis If the MMF file is available for several applications and or system wide it must be deactivated for each application and or the entire system That is the file has to be deactivated for each mm fload mmfrec or mnf default command issued Usethe vmm appremove appname command to remove an application from the application hash table this negates the effect
199. ve the original file out of the SMEDIAFILEHOME directory 6 If the VMM MME configuration file is being used then edit the file to reflect the new vocabulary name Use a text editor to modify and save SMPSHOME mpsN etc vmm mmf c g Replace the line containing the original MMF file with a line for the new MMF file If the MMF files have elements with the same name the application s continue to access elements without corrupting concatenated phrases However if the voice data memory is limited activating lt newvocab gt before deactivating Page 104 P0602484 Ver 2 7 Voice Processing Applications lt originalvocab gt may cause the system to page some elements from disk This can happen even when the original was entirely in voice data memory P0602484 Ver 2 7 Page 105 Media Processing Server System Operator s Guide Page 106 How to Replace a Playback MultiMedia File Off line 1 Open a Media Processing Server shell on the Media Processing Server running the application For additional information see Command Control on page 50 2 Deactivate the original MMF file To unload an MMF file that was available to all applications on the system system wide hash table use the syntax vmm mmfunload lt originalvocab gt system To unload the MMF file from a particular application application specific hash table use the syntax vmm mmfunload lt orig inalvocab gt lt appname gt If the M

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